HP QU156AAR#ABA User's Manual
Contents
1. WARNING To reduce the risk of electrical shock or damage to your equipment Place the computer in a location away from water dust moisture and soot These can increase the inside temperature or can cause fire or electrocution WARNING Do not disable the power cord grounding plug Plug the power cord in a grounded earthed outlet that is easily accessible at all times WARNING Disconnect power from the equipment by unplugging the power cord from the electrical outlet WARNING The power supply is preset for the country region in which you purchased your computer If you move check the voltage requirements for your new location before plugging the computer into an AC power outlet Chapter 1 Getting information ENWW AN S7 SY AS SZ WARNING To prevent direct exposure to a laser beam do not try to open the enclosure of the CD or DVD drives NOTE Some features might not be available on systems that are shipped without a version of Microsoft Windows ENWW a SZ AS SZ 2 Features Features vary by model The HP TouchSmart PC is a touch enabled high performance computer built into a high definition widescreen display The slim computer offers select features that vary by model such as an adjustable webcam a CD DVD and Blu ray player and burner Bluetooth capability USB ports a media card reader Wireless 802 11n networking full support for Beats Audio devices sold separately and high q2. Chapter 4 Troubleshooting and maintenance ENWW aN WY Symptom Possible Solution No Signal e Ensure that the gaming device is on message appears e Make sure the HDMI cable is connected from the gaming device to the computer on the display Audio drops when e The system is on Mute Press the Volume or Volume button on the side of the a video game is computer to get out of Mute state being played e Check the volume setting on the Onscreen Display menu e Open the Audio Settings menu from within the gaming application to ensure that the correct audio format output is selected Choose Digital Stereo or PCM Audio HP TouchSmart PC does not support AC3 DTS Dolby Digital 5 1 Software troubleshooting Some software repairs are as simple as restarting your computer and others require performing a System Recovery from files on your hard disk drive To repair software problems try these methods Turn the computer off completely and then turn it on again Sometimes this is the easiest way to fix a problem Update the drivers see Updating drivers on page 23 Use Microsoft System Restore see Microsoft System Restore on page 24 Restore your computer to a configuration that was in use before the software was installed Reinstall the software program or hardware driver See Software program and hardware driver reinstallation on page 25 Restores the software if it came with the pr
3. For a wired network connection connect an Ethernet cable to the computer and to a network router or LAN device See P m su For a wireless network connection use a wireless router with the computer to connect to a WLAN with an Internet connection Get Internet service Chapter 3 Setting up your computer ENWW AS SZ Sign up with an Internet service provider ISP If you already have an account with an ISP skip this step and follow the instructions provided by the ISP If you did not set up the computer for Internet service during the initial setup do so now by using Online Services a Tap the Start button tap All Programs and then tap Get Online b Follow the onscreen instructions to select an ISP and set up Internet service NOTE Online Services provides a list of ISPs however you might choose another ISP or transfer an existing account to this computer To transfer existing accounts follow the instructions provided by the ISP 3 Using your Internet connection through your ISP open a Web browser and browse the Internet NOTE If you have issues connecting to the Internet see Internet access on page 21 Transferring files and settings to your new computer You can copy files from another computer to your new computer by using CDs or DVDs memory sticks and external hard drives You can also use Windows Easy Transfer software which is included with Windows 7 select models only to
4. WW Table of contents 1 Getting information 2 0 0 cccccceeeseeeeeseee ee eeeeeensceneeeneeeseseneeesasensesneeeseseeeaeesenneeeneensnnennaes 1 2 F AtUieS E A A E T 4 3 Setting up your COMPUTE assssssssssnsesnnnrennnnrennnrrnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn ennnen 6 Protecting your computer ccceceeceeeee cece ce eeaeceeeeeeeaeeeeeeeceeeeaeeeseseenaeeeeeeees 6 Guidelines for installing software and hardware devices ccecce 7 Connecting to the Intemetda aaea eE EEEE 7 Transferring files and settings to your New COMPUTE sceessceeiererieeen 9 Computer orientation 20 0 2 cceeeccecececeenee cece eeeeeeneaeeeeeeesesecceeeeeeeeeesenaesaeeeeees 10 Connecting a game console 0 0 ee eeeeeceeeeeeeeeeeeeeeeeaeeeseesaeeeesneeeeeeenaeeeeneaas 11 HP My Display TouchSmart Edition eee cee eeeeeeeenneeeeeeeeeseeeeesaeeseenaes 13 Using Beats Audio M sserrep 13 Using the HP TouchSmart with safety and comfort secen 14 4 Troubleshooting and maintenance ssssssssssnuunnenrnnnnnnnnnnnnnnnnnnnnnnnnn nnn nnnnnnn annen nnna 16 Computer does Notst rtesrenisenien i aa eee 16 POWEP eaer e A aa a a E AEE a A EA ead eda AA E REE 17 Display SCr M E TE 17 Keyboard and mouse with Cable ceeeeceeeeesneeeceeneeeeeeneeeeeeenaeeeeeeaaes 18 Keyboard and mouse wireless 0 0 ceeeeceeeeeeeeeeeeneeeceeeeeeeseeeeeeseneeeeeeenaees 20 Speakers and SOUNG miorre indrogs aia anara a aara 21 IntemetacCESS eoii osare nA A
5. HP computers keep energy needs to a minimum saving you money and reducing your carbon footprint Don t disable the power settings The power management tools on this computer are set to minimize energy use without impacting performance Please do not disable them Printed in 665023 002 We design our products to use better and fewer materials Ensuring the health of you your family and our planet is a key priority at HP We are committed to using the safest materials in the production of this and all our other products SZ
6. and start the desired program ENWW Speakers and sound 21 aN WY aS Symptom Possible solution Cannot connect to For Windows 7 the Internet 1 Tap the Start button tap Control Panel tap Action Center and then tap Troubleshooting 2 Under Network and Internet tap Connect to the Internet Verify that you are using the proper cables for your Internet connection type Your computer might have an Ethernet network adapter also called a network interface card or NIC The network adapter uses a network cable to connect to a local area network LAN Do not connect a telephone cable to the network adapter and do not plug a network cable into a telephone service line doing so might damage the network adapter Run the wireless setup wizard 1 Tap the Start button tap Control Panel tap Network and Internet and then tap Network and Sharing Center 2 In the Network and Sharing Center window tap Set up a connection or network to open the wizard and then follow the onscreen instructions If your system has an external antenna try to move the antenna to a better position If the antenna is internal try to move the computer Try to connect again later or contact your ISP for assistance Gaming mode Symptom Possible Solution When connecting e Ensure that the gaming device and the computer are on the gaming device to the game console port the computer keeps going back to PC mode
7. Media Run the System Recovery from recovery media that you created from files stored on your hard disk drive or purchased separately To create recovery media see Recovery media on page 32 System Recovery options You should attempt a System Recovery in the following order 1 Through the hard disk drive from the Windows 7 Start menu 2 Through the hard disk drive by pressing the F11 key on the keyboard during system startup 3 Through recovery media that you create 4 Through recovery discs purchased from HP Support To purchase recovery discs visit www hp com support System Recovery from the Windows 7 Start Menu CAUTION System Recovery deletes all data and programs you created or installed Back up any important data to a removable disc or USB flash drive ENWW System Recovery 29 AN S7 AS SZ If the computer is working and Windows 7 is responding use these steps to perform a System Recovery 1 2 3 4 m 10 Turn off the computer Disconnect all peripheral devices from the computer except the keyboard and mouse Turn on the computer Tap the Start button tap All Programs tap Recovery Manager and then tap Recovery Manager If prompted tap Yes to allow the program to continue Under I need help immediately tap System Recovery Tap Yes and then tap Next Your computer restarts NOTE If your system does not detect a recovery partition it prompts you to insert recovery media Ins
8. button the Beats off icon appears on the screen To turn Beats on press the Beats toggle button again If your keyboard does not contain the Beats toggle button press Fn B to enable and disable Beats Tap the Beats icon on the system tray to view the Beats user interface All you need to do is plug the Beats Audio headphones into the side headphone connector to experience crisp and clear sound separation To experience the full capability of BEATS audio using the internal speakers HP recommends connecting a matching HP subwoofer to the Sub connector on the back panel If you are using an external audio system plug it into the Audio Out connector on the back panel Using the HP TouchSmart with safety and comfort Before you begin using the computer arrange the computer and your work area to maintain your comfort and productivity Refer to the Safety amp Comfort Guide for important ergonomic information Visit www hp com ergo on the Web WARNING To reduce the risk of serious injury read the Safety amp Comfort Guide It describes proper computer setup posture and health and work habits gt for computer users It also provides important electrical and mechanical safety information Chapter 3 Setting up your computer ENWW a SZ rI Locate the HP TouchSmart PC in the room to minimize glare from the screen You can also reduce glare by tilting the screen The HP TouchSmart screen can be used as an input device therefore the
9. computer should be placed so that your shoulders and neck are comfortable The computer might need to be moved close to your body to keep your shoulders relaxed while you are touching the screen Keep your shoulders low and your upper arm close to your body when you touch the screen The more the screen is used for input the more important this is You can position the computer in a variety of ways to provide a balance between relaxing your shoulders and keeping your head balanced comfortably over your neck If you feel discomfort in your shoulders try moving the computer closer to your body or lowering the height of the screen by lowering the work surface If you feel discomfort in your upper back muscles and neck try increasing the height of the screen by increasing the work surface height The graphic below shows correct body and computer positioning a a The graphic below shows incorrect usage ENWW Using the HP TouchSmart with safety and comfort 15 4 Troubleshooting and maintenance Refer to the documentation provided by the product manufacturer for information about peripheral specific problems such as issues with a printer The following sections present some issues you might encounter while installing starting up or using your computer and possible solutions For more information or for additional troubleshooting options see Getting information on page 1 Computer does not start Sympt
10. copy files and settings to a storage device or using an Easy Transfer Cable directly from another computer to the new computer The Easy Transfer Cable is a USB cable designed specifically to gt connect two computers and to work with the Windows Easy Transfer software NOTE The Easy Transfer Cable is sold separately A standard USB cable does not work To transfer your files and settings 1 Tap the Start button type Windows Easy Transfer into the Start Search box and then tap Windows Easy Transfer 2 Follow the onscreen instructions in the Windows Easy Transfer wizard to transfer your files to your new computer NOTE Some features might not be available on systems that are shipped without a version of Microsoft Windows ENWW Transferring files and settings to your new computer 9 a SZ Computer orientation Your HP TouchSmart PC can be tilted from the stand within the range of 5 degrees to 30 degrees If the computer is wall mounted select HP TouchSmart PC models only it can be displayed in landscape orientation only For instructions on wall mounting your HP TouchSmart PC refer to the Wa Mounting your HP TouchSmart user guide 10 Chapter 3 Setting up your computer ENWW Connecting a game console Select HP TouchSmart PC models only Some computer models allow you to use your system as a high resolution monitor for gaming An HDMI game console port is located on right side of the computer at the bo
11. initial company logo screen appear repeatedly press the F11 key on your keyboard until the Windows is Loading Files message appears on the screen Under I need help immediately tap System Recovery If you are prompted to back up your files and you have not done so tap Back up your files first recommended and then tap Next Otherwise tap Recover without backing up your files and then tap Next System Recovery begins After System Recovery is complete tap Finish to restart the computer Complete the registration process and wait until you see the desktop Turn off the computer reconnect all peripheral devices and turn the computer back on System Recovery from recovery media CAUTION System Recovery deletes all data and programs you created or installed Back up any important data to a removable disc or USB flash drive To create recovery media see Recovery media on page 32 ENWW System Recovery 31 A SZ AS SZ To perform a System Recovery using recovery media 1 10 11 If the computer is working create a backup DVD or backup USB flash drive containing all the data files you want to save and then remove the backup media from the computer Insert recovery disc 1 into the DVD drive tray and close the tray or if using a recovery USB flash drive insert it into a USB port If the computer works tap the Start button and then tap Shut Down Or if the computer is not responding press a
12. of the following options 12 Tap the full screen to return to desktop Press ESC key to return to desktop Left click mouse to return to desktop Press the Ctrl Alt Del buttons simultaneously on the keyboard Press the Power Sleep button on the keyboard or remote Press the Power Sleep button on the computer Press the Media Center Start button on the remote Chapter 3 Setting up your computer ENWW A SZ AS SZ Adjusting settings with onscreen display game console models only HP TouchSmart PCs with the game console option include an onscreen display OSD button on the right side of the computer just above the volume buttons 1 Press the display menu button 5a on the right side of the computer The onscreen display menu opens enabling you to select the display mode default movie text or gaming adjust brightness and contrast and make other display and sound adjustments 2 The and buttons below the display menu button enable you to scroll up and down through the menu choices 3 After you select the features you want to customize press the OK button underneath the display menu button 4 When you are finished you can close the Onscreen Display menu by clicking or tapping the red X in the upper right corner or pressing the display menu button at the side of the computer a NOTE When connected to the game console port your system is in display mode there is no recording capability HP My Dis
13. shortcuts e Creating Magnets Magnets are content that you can place on the Magic Canvas You can create magnets from some TouchSmart applications Drag content from an application photos music playlists notes calendars onto the Magic Canvas Create shortcuts to content Interact with magnets without having to open the application Pin magnets to the Magic Canvas to prevent them from scrolling off e Interaction with Applications All active applications are highlighted in the carousel Applications can be scrolled on or off the screen Bring an application into view by touching it in the carousel Chapter 2 Features ENWW a SZ AS SZ View all applications and website shortcuts by tapping the Quick Launch button o Size application views to full screen partial screen or icon e Website Tiles Add shortcut tiles to your favorite websites into the carousel For additional information about HP TouchSmart 5 0 tap the Start button tap Help and Support and then tap HP TouchSmart or tap the Help and Support icon on the Carousel and then tap HP TouchSmart ENWW 3 Setting up your computer Follow the steps in the setup documentation included with your computer Place the computer so that all ventilation openings are unobstructed and cabling is not in a walkway or where it can be stepped on or damaged by placing furniture on it 0 Connect all power cords from the computer and accesso
14. the cleaner into the cloth and then wipe the sides and surface of the touch screen Do not use an abrasive cleaner or cloth when cleaning the sides or the surface of the screen because this could cause damage to the touch screen System Recovery System Recovery completely erases and reformats the hard disk drive deleting all data files you have created and then reinstalls the operating system programs and drivers However you must reinstall any software that was not installed on the computer at the factory This includes software that came on media included in the computer accessory box and any software programs you installed after purchase NOTE Always use the System Restore procedure before you use the System Recovery program see Microsoft System Restore on page 24 Chapter 4 Troubleshooting and maintenance ENWW AN S7 NOTE Some features might not be available on systems that are shipped without a version of Microsoft Windows You must choose one of the following methods to perform a System Recovery e Recovery Image Run the System Recovery from a recovery image stored on your hard disk drive The recovery image is a file that contains a copy of the original factory shipped software To perform a System Recovery from a recovery image see System Recovery from the Windows 7 Start Menu on page 29 NOTE The recovery image uses a portion of the hard disk drive that cannot be used for data storage e Recovery
15. Q Getting Started A W Copyright and License The only warranties for Hewlett Packard products and services are set forth in the express statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein HP assumes no responsibility for the use or reliability of its software on equipment that is not furnished by HP This document contains proprietary information that is protected by copyright No part of this document may be photocopied reproduced or translated to another language without the prior written consent of HP Hewlett Packard Company P O Box 4010 Cupertino CA 95015 4010 USA Copyright 2011 Hewlett Packard Development Company L P This product incorporates copyright protection technology that is protected by U S patents and other intellectual property rights Use of this copyright protection technology must be authorized by Macrovision and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Reverse engineering or disassembly is prohibited Microsoft and Windows 7 are U S registered trademarks of Microsoft Corporation The Windows logo and Windows 7 are trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries regions Dr Dre Beats and the B logo are t
16. ai pare Tei oraraa 21 GAMING MOE eee A E EEE 22 Software troubleshooting seseesseeesiiesrissrsrissriiesiintesiinsrintnntinterrinsesrnnsnnns 23 Maintenance sitiseni beg araa a A eee tee eta ee 26 System Recovery creeeren aa E a E EEA EAE AR AGa i 28 Rec very Media sacrae ee r arene EEE Eaa AEE E EA Taaa 32 ENWW AN S7 ENWW aS 1 Getting information Type of information Set up your computer Where to find Setup documentation included with your computer See how to videos about using the features of your computer Visit www hp com supportvideos English only Tap the Tutorial icon select models only in the carousel within the HP TouchSmart application Use the computer Connect to the Internet Getting Started this guide e Recover factory settings e Troubleshoot the most Help and Support common computer hardware Tap the Start button and then tap Help and Support and software issues e Find links to driver updates e Read frequently asked questions e Learn how to use the Windows 7 troubleshooting tools Microsoft Windows 7 1 Tap the Start button tap Control Panel and then tap System and operating system Security e Find Windows 7 support 2 Under Action Center tap Find and fix problems information troubleshooting HP Support website www hp com support Visit www hp com go win7 e Find electronic user guides HP Support website www hp com support and
17. aused by viruses For protection against new viruses beyond the trial period purchase an extended update service 6 Chapter 3 Setting up your computer ENWW AN S7 AN WY Computer risk Computer feature Unauthorized access to data Firewall software and ongoing threats to the e Windows 7 includes firewall software preinstalled on the computer computer ses cues A e The antivirus software which is preinstalled on the computer includes firewall software Computer security Windows 7 critical security updates Microsoft continually updates the Windows 7 operating system NOTE Security solutions can deter theft mishandling and software attacks but cannot prevent them Guidelines for installing software and hardware devices After you complete the initial computer setup you might want to install additional software programs or hardware devices Check the operating system memory and other requirements listed before purchasing new software or hardware for your computer Follow the software manufacturer s directions to install the new software NOTE Use only licensed original software Installing copied software could result in an unstable installation infect the computer with a virus or be illegal Connecting to the Internet Steps to connect to the Internet 1 Connect the hardware sold separately ENWW Guidelines for installing software and hardware devices AN S7 7 AN WY 8 2 PI
18. ed on your computer use System Restore to S return the computer to a previous restore point You can also set restore points manually NOTE Always use this System Restore procedure before you use the System Recovery program NOTE Some features might not be available on systems that are shipped without a version of Microsoft Windows To start a System Restore 1 Close all open programs 2 Tap the Start button tap Computer and then tap Properties 3 Tap System protection System Restore tap Next and then follow the onscreen instructions Chapter 4 Troubleshooting and maintenance ENWW A SZ AS SZ To add restore points manually 1 Close all open programs Tap the Start button tap Computer tap Properties and then tap System protection Under Protection Settings tap the disk for which you want to create a restore point a 0 N Tap Create and then follow the onscreen instructions Software program and hardware driver reinstallation If any of your factory installed software programs or hardware drivers are damaged you can reinstall it by using the Recovery Manager program select models only NOTE Do not use the Recovery Manager program to reinstall software programs that came on CDs or DVDs included in the computer box Reinstall these programs directly from the CDs or DVDs Before you uninstall a program ensure that you have a way to reinstall it Make sure that the program is still available from where
19. ert the disc or USB flash drive tap Yes and then tap Next to restart the computer and run Recovery Manager from the recovery disc or the recovery USB flash drive If using discs insert the next system recovery disc when prompted When the computer restarts you will see the Recovery Manager welcome screen again Under I need help immediately tap System Recovery If you are prompted to back up your files and you have not done so tap Back up your files first recommended and then tap Next Otherwise tap Recover without backing up your files and then tap Next System Recovery begins After System Recovery is complete tap Finish to restart the computer Complete the registration process and wait until you see the desktop Turn off the computer reconnect all peripheral devices and turn the computer back on A w System Recovery at system startup 30 CAUTION System Recovery deletes all data and programs you created or installed Back up any important data to a removable disc Chapter 4 Troubleshooting and maintenance ENWW A SA AS SZ If Windows 7 is not responding but the computer is working follow these steps to perform a System Recovery 1 a 9 N o Turn off the computer If necessary press and hold the Power button until the computer turns off Disconnect all peripheral devices from the computer except the keyboard and mouse Press the Power button to turn on the computer As soon as you see the
20. ia 33 a SZ las The power to make a change Thank you for your purchase HP is dedicated to producing the highest quality best performing and easiest to use computers in the world HP also designed this product with the environment in mind But to reduce its impact even further we need your help Let s work together to make a change How you can help Recycle your old computer Disposing of electronic waste responsibly has been an HP priority for more than 20 years If this computer is a replacement for an older computer you no longer need go to www hp com go recycle to find out if HP can help you dispose of your old computer with minimum impact on the planet What we do We design with the environment in mind While we want you to enjoy this computer for many years to come we recognize that you will eventually dispose of it We have designed it so it can be easily dismantled and recycled as much as possible The packaging that came with your computer is also designed for maximum recyclability Don t use a screen saver Screen savers can prevent your HP computer from going to sleep and thereby waste power Screen savers can also reduce the life of your monitor by increasing the number of hours the LCD backlight is on We design to be more energy efficient This computer has HP Power Management Technology which can reduce computer energy use up to 45 compared to computers without power management
21. lid system disk or Non System disk or Disk error Possible solution When drive activity stops remove the disc and then press the spacebar on the keyboard The computer should start up Computer does not turn off when the Power button is pressed Press and hold the Power button until the computer turns off Check Power Settings Computer shuts down automatically Symptom Screen is blank e The computer might be in an exceedingly hot environment Let it cool down e Ensure that computer air vents are not blocked and that the internal fan is running see Keeping the computer free of dust dirt and heat on page 27 Your computer might not have an internal fan Display screen Possible solution Reconnect the power plug to the back of the computer and to the wall outlet Press the Power button to turn on the computer Press the space bar on the keyboard or move the mouse to make the screen display visible again Press the Sleep button select models only or the Esc key on the keyboard to resume from Sleep mode Images on the screen are too large or too small or the images are fuzzy ENWW Adjust the display resolution setting in Windows 7 1 Tap the Start button and then tap Control Panel Under Appearance and Personalization tap Adjust Screen Resolution 3 Adjust resolution as necessary and then tap Apply Power 17 aN WY Keyboard and mou
22. me The next time you run the program it resumes where it left off Creating recovery media To create recovery discs 1 2 3 4 Close all open programs Tap the Start button tap All Programs tap Recovery Manager and then tap Recovery Media Creation If prompted tap Yes to allow the program to continue Tap Create recovery media using blank DVD s and then tap Next Follow the onscreen instructions Label each disc as you make it for example Recovery 1 Recovery 2 To create a recovery USB flash drive 1 eo 2 NM 6 Close all open programs Insert the USB flash drive into a USB port on the computer Tap the Start button tap All Programs tap Recovery Manager and then tap Recovery Media Creation Tap Create recovery media with a USB flash drive and then tap Next Select the USB flash drive from the list of media The program will let you know how much storage is required to create the recovery drive If the USB flash drive does not have enough storage capacity 8 GB is the minimum it will be grayed out on the screen Tap Next NOTE Recovery Media Creation formats the flash drive and deletes all on files on it Follow the onscreen instructions Make sure to label the USB flash drive and store it in a secure place NOTE Do not use media cards for creating recovery media The system may not be able to boot up from a media card and you may not be able to run system recovery ENWW Recovery med
23. nd hold the Power button for approximately 5 seconds or until the computer turns off Disconnect all peripheral devices from the computer except the keyboard and mouse Press the Power button to turn on the computer If you are using a recovery DVD the computer will automatically run Recovery Manager from the disc Skip to step 7 If you are running System Recovery from a USB flash drive press the Esc key as the computer is powering on to bring up the boot menu Use the arrow keys to select the USB device and press Enter to boot from that device If the Recovery Manager asks if you want to run System Recovery from Media or Hard Drive select Media On the Welcome screen under I need help immediately tap Factory Reset If you are prompted to back up your files and you have not done so tap Back up your files first recommended and then tap Next Otherwise tap Recover without backing up your files and then tap Next If you are prompted to insert the next recovery disc do so When the Recovery Manager is finished remove all recovery discs or the recovery USB flash drive from the system Tap Finish to restart the computer Recovery media Recovery media can be created on either blank DVD discs or a USB flash drive one or the other but not both Create recovery media from the recovery image stored on your hard disk drive This image contains the operating system and software program files that were originally installed
24. oduct or hardware driver to factory defaults System Recovery see System Recovery on page 28 Erase and reformat the hard disk drive and then reinstall the operating system programs and drivers A CAUTION This erases all data files you have created Updating drivers A driveris a software program that enables your computer to communicate with an attached device such as a printer hard disk drive mouse or keyboard ENWW Software troubleshooting 23 AN S7 SY AS SZ Complete the following procedure to update a driver or to revert to an earlier version of the driver if the new one does not solve your problem 1 Tap the Start button 2 Type Device Manager into the Start Search box and then tap Device Manager to open the Device Manager window 3 Tap the plus sign to expand the type of device you want to update or rollback For example DVD CD ROM drives 4 Double tap the specific item for example HP DVD Writer 640b 5 Tap the Driver tab 6 To update a driver tap Update Driver and then follow the onscreen instructions Or to revert to an earlier version of a driver tap Rollback Driver and then follow the onscreen instructions You can also go to the HP Support website www hp com support and select the task Download drivers and software Follow the onscreen instructions Microsoft System Restore la If you have a problem that might be due to software that was install
25. om Error message Hard disk drive error Possible solution Contact Support www hp com support Computer will not turn on or start Computer seems Ensure that the cables connecting the computer to the external power source are plugged in properly When the cables connecting the computer to the external power source are plugged in properly and the wall outlet is functioning the green power supply light on the back of the computer should be on if it is not contact Support If the display screen is blank the computer might not be properly connected Plug in the computer and turn it on Test the wall outlet by connecting a different electrical device to it Use the Windows Task Manager to close any programs not responding or restart the to be locked up computer and is not 1 Press the Ctrl Alt Delete keys on the keyboard simultaneously responding 2 Tap Start Task Manager 3 Tap the program that is not responding and then tap End Task If closing programs does not work restart the computer 1 Press the Ctrl Alt Delete keys on the keyboard simultaneously 2 Tap the Arrow button next to the red Shut Down button and then tap Restart Or press and hold the Power button on the computer for 5 or more seconds to turn off the computer and then press the Power button to restart the computer 16 Chapter 4 Troubleshooting and maintenance ENWW AN S7 N2 aS Power Symptom Error message Inva
26. on your computer at the factory You can create only one set of recovery media for your computer the recovery media can be used on y with this computer Store the recovery media in a safe place NOTE Some features might not be available on systems that are shipped without a version of Microsoft Windows 32 Chapter 4 Troubleshooting and maintenance ENWW A SA AS SZ Choosing recovery media To create recovery discs your computer must have a DVD writer and you must use only high quality blank DVD R or DVD R discs NOTE You cannotuse CDs or DVD RW DVD RW DVD RW DL DVD RW DL DVD R DL or DVD R DL discs to create recovery discs You have the option of creating a recovery USB flash drive instead using a high quality blank USB drive If you are creating recovery discs be sure to use high quality discs It is normal for discs to be rejected if they are not defect free You will be prompted to insert a new blank disc to try again The number of discs in the recovery disc set depends on your computer model typically 3 6 DVD discs The Recovery Media Creation program tells you the specific number of blank discs needed to make the set If you are using a USB flash drive the program will tell you the size of the drive required to store all the data minimum of 8 GB NOTE The process of creating recovery media takes some time to verify that the information written on the media is correct You can quit the process at any ti
27. play TouchSmart Edition D Select HP TouchSmart PC models only HP My Display TouchSmart Edition allows you to adjust the screen display using the touch feature e You can adjust sound brightness and contrast e Viewing mode can be set to the factory default or optimized for movie text or gaming e Status indicators let you know if the onscreen keyboard scroll lock number lock or caps lock are set e A settings screen lets you adjust color with the touch of a button e An options screen lets you set display options set transparency and check for updates HP My Display TouchSmart Edition can be accessed from the task tray or by right clicking on the desktop or from the Start Menu tap All Programs tap HP and then tap HP My Display TouchSmart Edition Online help for HP My Display TouchSmart Edition is available by tapping the button in the upper right hand corner of the application screen Using Beats Audio Select HP TouchSmart PC models only ENWW HP My Display TouchSmart Edition 13 a SZ aN AS SZ Your HP TouchSmart PC features audio connectors headphone and Audio Out that are optimized for Beats Audio headphones and external audio systems purchased separately Select HP TouchSmart PC models also include four Beats optimized internal speakers and a Beats toggle button on the keyboard Your computer comes ready for you to experience music with Beats enabled To disable Beats press the Beats toggle
28. r usage Use System Recovery to wipe your Windows operating system installation clean restoring it to the original configuration when you first started your system Make a backup of important data files before proceeding with a System Recovery See System Recovery on page 28 for further details As needed Backing up your data Use CD or DVD recording software that is installed on your computer to create or burn backup discs of important information including personal files e mail messages and website bookmarks You can also move data to an external hard disk drive Keeping the computer free of dust dirt and heat i Keeping your computer system free of dust dirt and heat will prolong its life Dust pet hair and other particles can build up creating a blanket effect as a result components can overheat or in the case of the keyboard and mouse not work smoothly and effectively Check your system once a month for visible signs of dust and debris and clean it about once every three months Visit www hp com support for additional cleaning instructions Cleaning the computer Air vents keep the computer cool Keep these vents clean by using a small vents battery powered vacuum cleaner A battery powered vacuum cleaner eliminates the risk of electric shock 1 Vacuum the vents on the computer case 2 Remove any debris that has accumulated in and around the computer connectors for example the Ethernet and USB connec
29. rademarks of Dr Dre and Jimmy lovine lan SZ HP supports lawful use of technology and does not endorse or encourage the use of our products for purposes other than those permitted by copyright law The information in this document is subject to change without notice Understanding hard disk drive space The hard disk drive on the Hewlett Packard and Compaq computers with the Microsoft Windows operating system preinstalled may appear to be smaller than the size stated in the product specifications in the documentation or on the box Hard disk drives are described and advertised by manufacturers in terms of decimal base 10 capacity Microsoft Windows and other programs such as FDISK use the binary base 2 numbering system In decimal notation one megabyte MB is equal to 1 000 000 bytes and one gigabyte GB is equal to 1 000 000 000 bytes In the binary numbering system one megabyte is equal to 1 048 576 bytes and one gigabyte is equal to 1 073 741 824 bytes Because of the different measuring systems you may see a difference between the size reported by Microsoft Windows and the size advertised The storage capacity of the hard disk drive is as advertised Microsoft Windows reports smaller capacity in the Windows Explorer tool and in the computer window because it shows information about one partition on the hard disk drive at a time One of the partitions contains the System Recovery information a SZ
30. restart the computer after recovering software programs or hardware drivers Maintenance It is important that you perform simple maintenance of your computer to ensure that it works at peak performance Weekly Software cleanup Use Disk Cleanup or safe third party cleaning tools to remove junk files and temporary files that accumulate and slow down your system Also check for programs you no longer need and uninstall them Defragmentation Run Disk Defragmenter to keep your hard disk in good condition and improve system performance Frequently performing this task does not harm your system Virus scan Perform a full virus scan every week to catch viruses that might have slipped through unnoticed Most antivirus products have a scheduling feature to keep track of this automatically Monthly Hardware cleanup Thoroughly clean the outside of your computer Software updates Use Windows Updates to fix operating system bugs and improve performance Also be sure to check for driver updates for your hardware and new versions of your favorite programs Windows Update Hard disk diagnostic Yearly Run Windows Update monthly to install updates Sometimes a failing hard disk can be caught beforehand by using Hard Disk Diagnostic 26 Chapter 4 Troubleshooting and maintenance ENWW AN S7 AN WY System Recovery In time your system might still get bogged down depending on the compute
31. ries to a power surge protection device that is specifically labeled as having surge protection an uninterruptible power supply UPS or a similar device If the computer has a television tuner or telephone connection protect the computer by using surge protection with these signal inputs as well Connect the television cable or the telephone line cord to the surge protection device and then connect the device to the computer Download and install operating system updates Q Look in the computer box for additional printed details or updates Q Read the Safety and Regulatory Information document Tap the Start button tap All Programs and then tap User Guides Q Read the Safety amp Comfort Guide for proper workstation setup posture health and work habits and electrical and mechanical safety information Tap the Start button tap All Programs and then tap User Guides or visit www hp com ergo Protecting your computer Computer risk Unauthorized use of the computer or user account Unauthorized access to Setup Utility BIOS settings and other system identification information Computer feature User password A password is a group of characters that you choose to secure computer information Administrator password Computer viruses Antivirus software The free trial antivirus software that is preinstalled on your computer can detect most viruses remove them and in most cases repair damage c
32. se with cable Symptom Possible solution Keyboard Use the mouse to turn off the computer unplug and reconnect the keyboard to the back of commands and your computer and then restart your computer typing are not recognized by the computer Mouse with Unplug and reconnect the mouse cable to your computer cable does not work or is not If the mouse is still not detected turn off the computer unplug and reconnect the mouse detected cable and then restart the computer Cursor does not Press Num Lock on the keyboard to turn off Num Lock so that the arrow keys on the move using the number keypad can be used arrow keys on the number keypad Cursor does not Use the keyboard to save changes in all open programs and then restart your computer respond to mouse 1 Press the Alt Tab keys simultaneously to navigate to an open program movement 2 Press the Ctrl S key simultaneously to save your changes in the selected program A Ctrl S is the keyboard shortcut for Save on most not all programs SZ 3 Repeat step 1 and step 2 to save changes in all open programs 4 After saving changes in all open programs press the Ctrl Esc keys on the keyboard simultaneously to display the Windows Start menu 5 Use the arrow keys to select the Arrow button that is next to Shut Down Select Shut Down and then press Enter 6 After the shutdown is complete unplug and reconnect the mouse connector to the back of
33. specifications for your computer model e Order parts and find additional troubleshooting help e Find computer warranty Limited Warranty and Support Guide or the Warranty and Support information nformation included with your computer e Get technical support ENWW aN WY Type of information Where to find Get up to date information www hp com support consumer forum and help from the Windows computer owners community Connect to a TV Setup documentation included with your computer Watching and Recording TV Tap the Start button tap All Programs and then tap User Guides If the guide is not available there visit www hp com support Get special utilities for PC Help amp Tools folder Tap the Start button tap All Programs and then tap PC Help amp Tools Maintain your computer HP Support Assistant Maintains your computer performance and resolve problems faster by using automated updates onboard diagnostics and guided assistance Tap the Start button tap All Programs tap HP and then tap HP Support Assistant Find ergonomic information Safety amp Comfort Guide Tap the Start button tap All Programs and then tap User Guides or visit www hp com ergo Wall mounting your computer Wa Mounting your HP TouchSmart select HP TouchSmart PC models only Tap Start tap All Programs and then tap User Guides If the guide is not available there visit www hp com support
34. t connector on the back of the computer Additional audio connectors are used for multiple channel speakers Detached non powered speakers speakers without a separate power source such as batteries or a power cord do not produce satisfactory sound Replace the non powered speakers with powered speakers No sound is produced For Windows 7 1 Tap the Start button tap Control Panel tap Action Center and then tap Troubleshooting 2 Under Hardware and Sound tap Troubleshoot and audio playback If you are using built in computer speakers use the Volume button to adjust volume You can also use My Display TouchSmart Edition to ensure that the volume is set appropriately Ensure that you connected powered active speakers and that they are turned on Turn off your computer and then unplug and reconnect the speakers Ensure that the speakers are connected to an audio connector not a Line In or headphone connector To resume from Sleep mode press the Sleep button select models only or press Esc Unplug headphones if they are connected to your computer or speaker system When external speakers are connected the audio is muted When an Audio Line Out connector such as headphones or external speakers is connected the internal speakers are muted Internet access Symptom Internet programs do not start automatically Possible solution Log in to your Internet Service Provider ISP
35. tors ENWW Maintenance 27 AN S7 S2 28 Cleaning the keyboard and When cleaning the keyboard keys use a low setting on a battery powered vacuum mouse cleaner to avoid removing key caps and springs 1 Vacuum between the keys of the keyboard and along the grooves 2 Use a clean dry cloth and isopropyl rubbing alcohol to clean buildup on the keyboard keys and along its edges 3 Wipe the body of the mouse and the mouse cord by using cleaning wipes If you have a roller ball mouse clean the ball and rollers inside 1 Turn the mouse upside down and rotate the ball cover ring counterclockwise to remove the ring and release the roller ball Rinse the roller ball with soap and warm water Clean the rollers inside the mouse with a cotton swab dampened with isopropyl rubbing alcohol After the roller ball and rollers are completely dry replace the ball and ball cover ring Cleaning the touch screen Follow these steps to clean the touch screen 1 2 3 Turn off the computer Tap the Start button and then tap Shut Down Disconnect the power cord from the wall Spray a small amount of mild glass cleaner on a soft cloth to clean the touch screen Wipe the surface and left and right side of the touch screen to remove any dirt fingerprints or other debris that could hinder the touch recognition of the screen CAUTION Do not spray or place the cleaner directly on the screen spray
36. ttom You can get audio from the internal speakers from headphones or from external speakers connected to the A V source connector audio out 1 located at the back of the computer 1 Connect the game box cable to the HDMI port to enable onscreen display 2 Connect the external speaker audio cable to the A V source connector 1 3 To switch between full screen mode and partial screen mode tap the gaming image on the screen or left click on the mouse CAUTION When the system is in display mode the computer is still running in the background The keyboard mouse and touch screen function are active and still control the computer It is recommended that you save and close all files before connecting the game console ports ENWW Connecting a game console 11 AS SZ Using the remote control in gaming mode AV Use the A V source button gt on your remote control to toggle between source modes PC mode and oJ 0 gaming mode If used while your are in gaming mode the following buttons will still affect PC mode AN Switches between sources PC HDMI Volume Affects the volume of the computer as well when changed in gaming mode Mute Mutes sound in games and on computer Media Center Start Automatically switches back to computer and opens Media Center Power Places the system into Sleep mode Return to PC mode from gaming mode To return to PC mode from gaming mode choose from any one
37. uality speakers Select HP TouchSmart PC models can be mounted on a wall using a standard VESA wall mounting device purchased separately HP TouchSmart 5 0 provides a unique touch based computer experience Magic Canvas provides an interactive desktop that expands to the left and right allowing you to spread out your applications and documents Use the Carousel to place shortcuts to all of your favorite applications folders files and Web pages To launch the software tap the HP TouchSmart icon O on the desktop or tap the Start button and then tap HP TouchSmart e The Magic Canvas The Magic Canvas is an interactive background that grows as you scroll to the left and right You are no longer confined to one background screen but can have notes programs and files spread across the canvas expanding to the left and right of the screen Access a submenu by tapping on the Magic Canvas to change the background write a note on the A Magic Canvas and leave it there and filter the media types that appear on your screen Customize the appearance of your Magic Canvas with stationary and moving objects Place playlists slide shows music graffiti videos and photos on your Magic Canvas o A carousel of available applications and your favorite website shortcuts appears at the bottom of the screen Make a left and right sliding motion with your finger over the carousel to scroll continuously through the applications and website
38. yboard and mouse to the receiver using the following steps The receiver wireless keyboard and wireless mouse shown in the following illustrations are examples your models might vary IMPORTANT During these steps place the wireless keyboard and wireless mouse on the same level as the receiver within 30 cm 12 inches of the receiver and away from interference from other devices 1 Unplug the receiver from the USB connector on the computer and then reconnect it Your computer model might have a connector dedicated to the receiver j 2 Check that the mouse is on 1 and then push and hold the Connect button 2 on the underside of the mouse for 5 to 10 seconds until the LED on the receiver lights or stops flashing The receiver connection session times out after 60 seconds To ensure that the connection was established and that the receiver did not time out instead and then move the mouse and check for a response on the screen i 3 After the mouse connection is established continue by using the following steps to repeat the procedure for the keyboard 4 Push and hold the Connect button 1 on the underside of the keyboard for 5 to 10 seconds until the LED on the receiver lights or stops flashing Chapter 4 Troubleshooting and maintenance ENWW aS Speakers and sound Symptom Volume is very low or unsatisfactory Possible solution Ensure that you connected the speakers to the Audio Ou
39. you initially installed it for example discs or the Internet Or verify that the program is in the list of programs you can reinstall from the Recovery Manager NOTE Some features might not be available on systems that are shipped without a version of Microsoft Windows To check the list of installable programs in the Recovery Manager 1 Tap the Start button tap All Programs tap Recovery Manager and then tap Recovery Manager If prompted tap Yes to allow the program to continue 2 Under I need help immediately tap Software Program Reinstallation 3 Tap Next at the Welcome screen A list of programs opens Check whether your program is there To uninstall a program 1 Close all software programs and folders 2 Uninstall the damaged program a Tap the Start button and then tap Control Panel b Under Programs tap Uninstall a program c Tap the program you want to remove and then tap Uninstall d Tap Yes if you want to continue with the uninstall process ENWW Software troubleshooting a SZ 25 To reinstall a program using the Recovery Manager 1 Tap the Start button tap All Programs tap Recovery Manager and then tap Recovery Manager Tap Software Program Reinstallation and then tap Next at the Welcome screen 2 3 Choose the program you want to install tap Next and follow the onscreen instructions 4 When you have finished reinstalling restart the computer Do not skip this last step You must
40. your computer and then restart your computer 18 Chapter 4 Troubleshooting and maintenance ENWW AN S7 Symptom Cursor responds slowly moves only vertically or horizontally or does not track Possible solution For a mouse with a roller ball e Clean the roller ball Remove the roller ball cover from bottom of mouse rotate it counterclockwise remove the ball and clean it by using a damp lint free cloth not paper Also clean the rollers on which the ball moves e Use a mouse pad or other rough surface under the mouse For an optical mouse e Clean the optical mouse Gently wipe the light sensor lens on the bottom of the mouse by using a lint free cloth not paper e Use a mouse pad white sheet of paper or other less reflective surface under the mouse smoothly W7 ENWW Keyboard and mouse with cable 19 AN S7 S2 a SZ Keyboard and mouse wireless Symptom Wireless keyboard or mouse does not work or is not detected Possible solution Ensure that you are using the wireless keyboard or wireless mouse within range of the receiver approximately 10 meters 32 feet for normal use and within 30 cm 12 inches during initial setup or for re synchronization Ensure that the mouse is not in Suspend mode which occurs after 20 minutes of inactivity Tap the left mouse button to reactivate it Replace the batteries in the keyboard and mouse Re synchronize the ke
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