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HP C5J37AWABA User's Manual

1. 514 CPU or Chassis Fan not Detected CPU or chassis fan is not connected or may have malfunctioned 1 Reseat CPU or chassis fan 2 Reseat fan cable 3 Replace CPU or chassis fan 515 Power Supply fan not detected Power supply fan is not connected or may have malfunctioned 1 Reseat power supply fan 2 Reseat fan cable 3 Replace power supply fan 660 Display cache is detected unreliable Integrated graphics controller display cache is not working properly and will be disabled Replace system board if minimal graphics degrading is an issue 912 Computer Cover Has Been Removed Since Last System Startup 917 Front Audio Not Connected Computer cover was removed since last system startup Front audio connector has been detached or unseated from motherboard No action required Reconnect or replace front audio cable 918 Front USB Not Connected Front USB harness has been detached or unseated from motherboard Reconnect or replace front USB harness POST Numeric Codes and Text Messages 137 Table 8 1 Numeric Codes and Text Messages continued Control panel message 1151 Serial Port A Address Conflict Detected Description Both external and internal serial ports are assigned to COM1 Recommended action 1 Clear CMOS See Appendix B Password Security and Resetting CMOS on page 146 2 Reconfigure card resources and or run Computer Setup or Windows
2. 2 3 4 Prepare the computer for disassembly see Preparing to disassemble the computer on page 27 Remove the access panel see Access panel on page 34 Remove the stand see Stand on page 36 Remove the lower panel see Lower panel on page 38 78 Chapter6 Removal and Replacement Procedures All in One AlO Chassis Remove the Torx screw 1 that secures the power connector to the computer and then lift the connector from atop the speaker 2 Removing the power connector Disconnect the cable from the system board connector 1 Position the cable above the power supply 2 Positioning the cable above the power supply makes it easier to slide the power supply downward and out of the bracket that secures it Removing the power su pply eee Power supply 79 8 Slide the power supply downward and out of the bracket that houses it Figure 6 69 Sliding the power supply out of the housing To install the power supply reverse the removal procedures 80 Chapter6 Removal and Replacement Procedures All in One AIO Chassis System board The system board is located on the right side of the computer viewed from the rear It is secured with eight Torx screws To remove the system board 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 27 2 Remove the access panel see Access panel on page 34 3 Remove the stand see Stand on pa
3. 144 Chapter 8 POST Error Messages Table 8 2 Diagnostic front panel LEDs and audible codes continued Activity Beeps Possible Cause Recommended Action Red Power LED flashes nine 9 System powers on butis 1 Unplug the AC power cord from the times once every second unable to boot computer wait 30 seconds then plug the followed by a two second power cord back in to the computer pause Beeps stop after fifth iteration but LEDs continue 2 Replace the system board until problem is solved 3 Replace the processor Red Power LED flashes 11 The current processor 1 Install a TXT capable processor eleven times once every does not support a second followed by a two feature previously 2 Disable TXT in the Computer Setup F10 second pause Beeps stop enabled on this system utility after fifth iteration but LEDs continue until problem is 3 Reinstall the original processor solved Red Power LED flashes 12 MXM thermal shutdown 1 Clean the MXM graphics card heat sink eleven times once every second followed by a two 2 Replace the MXM graphics card heat sink second pause Beeps stop after fifth iteration but LEDs 3 Replace the MXM graphic card continue until problem is solved System does not power on None System unable to power Press and hold the power button for less than 4 and LEDs are not flashing on Interpreting POST diagnostic front panel LEDs 145 seconds If the hard drive LED turns green the power but
4. e SODIMMs constructed with x8 and x16 SDRAMs SODIMMs constructed with x4 SDRAMs are not supported Ey NOTE The system will not operate properly if you install unsupported SODIMM memory The system will automatically operate in single channel mode dual channel mode or flex mode depending on how the SODIMMs are installed Refer to the following table to identify the SODIMM channel locations 48 Chapter6 Removal and Replacement Procedures All in One AIO Chassis Table 6 1 Identifying SODIMM locations Location System Board Label Channel Lower Socket SODIMM1 Channel A Upper Socket SODIMM3 Channel B The system will operate in single channel mode if the SODIMM sockets are populated in one channel only The system will operate in flex mode if the memory capacity of the SODIMM in Channel A is not equal to the memory capacity of the SODIMM in Channel B In flex mode the channel populated with the least amount of memory describes the total amount of memory assigned to dual channel and the remainder is assigned to single channel If one channel will have more memory than the other the larger amount should be assigned to channel A The system will operate in a higher performing dual channel mode if the memory capacity of the SODIMM in Channel A is equal to the memory capacity of the SODIMM in Channel B In any mode the maximum operational speed is determined by the slowest SODIMM in the system There are two memory sockets
5. inserted properly Do not know how to remove a media card correctly Cause Solution The computer s software is used to safely eject the card Open Computer right click on the corresponding drive icon and select Eject Then pull the card out of the slot NOTE Never remove the card when the green LED is flashing 114 Chapter 7 Troubleshooting Without Diagnostics After installing the media card reader and booting to Windows the reader and the inserted cards are not recognized by the computer Cause The operating system needs time to recognize the device if the reader was just installed into the computer and you are turning the PC on for the first time Solution Wait a few seconds so that the operating system can recognize the reader and the available ports and then recognize whatever media is inserted in the reader After inserting a media card in the reader the computer attempts to boot from the media card Cause The inserted media card has boot capability Solution If you do not want to boot from the media card remove it during boot or do not select the option to boot from the inserted media card during the boot process Solving display problems If you encounter display problems see the documentation that came with the monitor and to the common causes and solutions listed in the following table Table 7 5 Solving display problems Blank screen no video Cause You may have a screen blan
6. 2240 ME image unlock failure Special system configurations with reduced 1 Reboot the computer ME firmware image require BIOS control of ME firmware upgrading A failure has 2 Ifthe error persists update to the latest occurred prior to the ME firmware update BIOS version and ME firmware process in which the BIOS could not unlock version the ME firmware region 3 Ifthe error still persists replace the system board POST Numeric Codes and Text Messages 141 Table 8 1 Numeric Codes and Text Messages continued Control panel message Description Recommended action Invalid Electronic Serial Number Electronic serial number is missing Enter the correct serial number in Computer Setup Network Server Mode Active and No Keyboard failure while Network Server 1 Reconnect keyboard with computer Keyboard Attached Mode enabled turned off 2 Check connector for bent or missing pins 3 Ensure that none of the keys are depressed 4 Replace keyboard Parity Check 2 Parity RAM failure Run Computer Setup and Diagnostic utilities 142 Chapter 8 POST Error Messages Interpreting POST diagnostic front panel LEDs This section covers the front panel LED codes as well as the audible codes that may occur before or during POST that do not necessarily have an error code or text message associated with them Z WARNING When the computer is plugged into an AC power source voltage is always applied to the system board To r
7. Figure 6 40 Removing the serial port To install the serial port reverse the removal procedures 54 Chapter6 Removal and Replacement Procedures All in One AlO Chassis Webcam module On products that ship with a webcam module the module is located at the top of the computer beneath the top panel It is secured with two silver Phillips screws and has one connector The webcam module is optional Figure 6 41 Webcam module location To remove the webcam module 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 27 2 Remove the access panel see Access panel on page 34 Webcam module 55 3 Remove the two Torx screws that secure the webcam module bracket to the computer Figure 6 42 Removing the webcam module 4 Rotate the assembly to gain access to the connector on the module and then disconnect the cable from the module Figure 6 43 Disconnecting the webcam module cable 56 Chapter6 Removal and Replacement Procedures All in One AlO Chassis 5 To remove the module from the bracket remove the two Phillips screws that secure the module and then separate the module from the bracket Figure 6 44 Disconnecting the webcam module cable To install a webcam module reverse the removal procedures Webcam module 57 Converter board The converter board is located on the left side of the computer viewed from behind under the main rear cover It is secured wi
8. Power button board 89 7 Remove the Torx screw 1 that secures the Mylar that covers the power button board and then lift the Mylar from the computer 2 2 NOTE On some models the left screw that secures the left speaker when viewed from the rear may also secure the Mylar Figure 6 76 Removing the Mylar shield ie v Le 90 Chapter6 Removal and Replacement Procedures All in One AlO Chassis 8 Disconnect the two cables 1 from the board and then remove the Torx screw that secures the board to the computer 2 Figure 6 77 Removing the power button board 9 Remove the power button board from the computer To install the power button board reverse the removal procedures Power button board 91 Front bezel The front bezel is located on the front of the computer and is secured to the main system bracket with eight Torx screws Replacement bezels include the webcam shutter and capacitive sensor board On models that do not include a webcam you must remove the shutter and install the webcam insert Webcam assembly kit into the slot in which the webcam would otherwise be installed To remove the front bezel 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 27 Remove the access panel see Access panel on page 34 Remove the stand see Stand on page 36 Remove the lower panel see Lower panel on page 38 Remove the optical drive see Repl
9. If an incorrect screw is used during the reassembly process it can damage the unit HP strongly recommends that all screws removed during disassembly be kept with the part that was removed then returned to their proper locations Z CAUTION As each subassembly is removed from the computer it should be placed away from the work area to prevent damage Service Considerations 25 Cables and connectors Most cables used throughout the unit are flat flexible cables These cables must be handled with care to avoid damage Apply only the tension required to seat or unseat the cables during insertion or removal from the connector Handle cables by the connector whenever possible In all cases avoid bending or twisting the cables and ensure that the cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced CAUTION When servicing this computer ensure that cables are placed in their proper location during the reassembly process Improper cable placement can damage the computer Hard drives Handle hard drives as delicate precision components avoiding all physical shock and vibration This applies to failed drives as well as replacement spares e If a drive must be mailed place the drive in a bubble pack mailer or other suitable protective packaging and label the package Fragile Handle With Care e Donot remove hard drives from the shipping package for storage Keep hard d
10. Push the base of the stand down 1 and loosen the two captive Torx screws securing the stand to the chassis 2 Figure 6 15 Releasing the stand 36 Chapter6 Removal and Replacement Procedures All in One AlO Chassis 5 Lift the stand up and off the computer Figure 6 16 Removing the stand To replace the stand reverse the removal procedures Stand 37 Lower panel The lower panel is located under the stand and on the bottom part of the computer Figure 6 17 Lower panel location To remove the access panel 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 27 Remove the access panel see Access panel on page 34 2 3 Remove the stand see Stand on page 36 4 Remove the screw 1 in the middle of the lower panel and detach the lower panel from the chassis 2 Figure 6 18 Removing the lower panel ep To replace the lower panel reverse the removal procedures 38 Chapter6 Removal and Replacement Procedures All in One AlO Chassis Metal plate The metal plate is located under the stand Figure 6 19 Metal plate location To remove the metal plate 1 2 3 4 5 Prepare the computer for disassembly see Preparing to disassemble the computer on page 27 Remove the access panel see Access panel on page 34 Remove the stand see Stand on page 36 Remove the lower panel see Lower panel on page 38 Remove th
11. Verify Internet settings or contact your ISP for assistance Reconnect the modem Verify the connections are correct using the quick setup documentation Web browser is not set up properly Verify that the Web browser is installed and set up to work with your ISP Cable DSL modem is not plugged in Plug in cable DSL modem You should see a power LED light on the front of the cable DSL modem Cable DSL service is not available or has been interrupted due to bad weather Try connecting to the Internet at a later time or contact your ISP If the cable DSL service is connected the cable LED light on the front of the cable DSL modem will be on Solving internet access problems 131 Table 7 16 Solving internet access problems continued Unable to connect to the Internet Cause The CAT5 UTP cable is disconnected Solution Connect the CAT5 UTP cable between the cable modem and the computers s RJ 45 connector If the connection is good the PC LED light on the front of the cable DSL modem will be on IP address is not configured properly Contact your ISP for the correct IP address Cookies are corrupted A cookie is a small piece of 1 Select Start gt Control Panel information that a Web server can store temporarily with the Web browser This is useful for having the browser 2 Click Network and Internet remember some specific information that the Web server can
12. as well as disk errors when booting the computer Figure 6 27 Installing the hard disc drive cage To replace the access panel set the panel on the back of the computer slightly above the stand and slide it down into place Reconnect the power cord and external devices Lock any security devices that were disengaged when the access panel was removed Turn on the computer Removal and Replacement Procedures All in One AIO Chassis Replacing the optical disc drive The optical disc drive is located above the hard disc drive on the left side of the computer when viewed from behind The optical drive data cable connects to the SATA2 and SATA PWR2 system board connectors Ey NOTE The drive bracket is not spared When replacing an optical drive remove the bracket from the old drive and install it on the new drive Figure 6 28 Optical drive location 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 27 2 Remove the access panel see Access panel on page 34 Replacing drives 45 3 Lift the tab at the back of the optical disc drive enclosure to release the drive Figure 6 29 Removing the optical disc drive NOTE When replacing an optical drive remove the bracket from the old drive and install it on the new drive The bracket is not spared 4 Remove the two screws securing the optical disc drive bracket to the drive Figure 6 30 Removing the optical
13. sequence to boot from another source Cannot connect to network server when attempting Remote System Installation Cause Solution The network controller is not configured properly Verify Network Connectivity that a DHCP Server is present and that the Remote System Installation Server contains the NIC drivers for your NIC System setup utility reports unprogrammed EEPROM Cause Solution Unprogrammed EEPROM Contact an authorized service provider Solving memory problems If you encounter memory problems some common causes and solutions are listed in the following table Z CAUTION Power may still be supplied to the DIMMs when the computer is turned off depending on the Management Engine ME settings To avoid damage to the DIMMs or the system board you must unplug the computer power cord before attempting to reseat install or remove a DIMM module For those systems that support ECC memory HP does not support mixing ECC and non ECC memory Otherwise the computer will not boot the operating system Table 7 12 Solving memory problems System will not boot or does not function properly after installing additional memory modules Cause Solution A memory module is not installed in the DIMM1 socket Ensure that a memory module is installed in the DIMM1 socket on the system board This socket must be populated with a memory module Memory module is not the correct type or speed grade for Replace module with th
14. 2 USB Port 3 USB Port 4 USB Port 5 7 USB Port 6 12 Chapter 3 Computer Setup F10 Utility Table 3 3 Computer Setup Security continued Slot Security Allows you to disable or enable the PCI Express x1 slot Default is enabled Network Boot Enables disables the computer s ability to boot from an operating system installed on a network server Feature available on NIC models only Default is enable System IDs Allows you to set e Asset tag 18 byte identifier a property identification number assigned by the company to the computer e Ownership tag 80 byte identifier displayed during POST e Universal Unique Identifier UUID number The UUID can only be updated if the current chassis serial number is invalid These ID numbers are normally set in the factory and are used to uniquely identify the system e Keyboard locale setting for System ID entry Master Boot Record Security Enables disables Master Boot Record MBR security The MBR contains information needed to successfully boot from a disk and to access the data stored on the disk Master Boot Record Security may prevent unintentional or malicious changes to the MBR such as those caused by some viruses or by the incorrect use of certain disk utilities It also allows you to recover the last known good MBR should changes to the MBR be detected when the system is restarted When MBR Security is enabled the BIOS prevents any
15. 201 Memory Error Description RAM failure Recommended action 1 Ensure memory modules are correctly installed 2 Verify proper memory module type 3 Remove and replace the identified faulty memory module s 4 Ifthe error persists after replacing memory modules replace the system board 213 Incompatible Memory Module in Memory Socket s X X A memory module in memory socket identified in the error message is missing critical SPD information or is incompatible with the chipset 1 Verify proper memory module type 2 Try another memory socket 3 Replace DIMM with a module conforming to the SPD standard 214 DIMM Configuration Warning Populated DIMM Configuration is not optimized Rearrange the DIMMs so that each channel has the same amount of memory 219 ECC Memory Module Detected ECC Modules not supported on this Platform Recently added memory module s support ECC memory error correction 1 If additional memory was recently added remove it to see if the problem remains 2 Check product documentation for memory support information 301 Keyboard Error 303 Keyboard Controller Error 304 Keyboard or System Unit Error Keyboard failure I O board keyboard controller Keyboard failure 1 Reconnect keyboard with computer turned off 2 Check connector for bent or missing pins 3 Ensure that none of the keys are depressed 4 Replace keyboard 1 Reco
16. Computer Setup Enable the internal speaker in Computer Setup Select Advanced gt Device Options gt Internal Speaker The application is set to use a different audio device than Some graphics cards support audio over the DisplayPort speakers connection so multiple audio devices may be listed in Device Manager Make sure the correct device is being used Some applications can select which audio output device is Make sure the application has selected the correct audio used device The operating system controls may be set to use a different Set the operating system to use the correct audio device audio device as the default output device than what is expected Sound from headphones is not clear or muffled Cause Solution Headphones are plugged into the rear audio output Plug the headphones into the headphone connector on the connector The rear audio output connector is for powered front of the computer audio devices and is not designed for headphone use Computer appears to be locked up while recording audio Cause Solution The hard disk may be full Before recording make sure there is enough free space on the hard disk You can also try recording the audio file in a compressed format Line in jack is not functioning properly Cause Solution Jack has been reconfigured in the audio driver or application In the audio driver or application software reconfigure the software jack or set the jack to its defau
17. Computer Setup and check the configuration in Advanced gt Onboard Devices Reset the date and time under Control Panel If the problem persists replace the RTC battery See the Removal and Replacement section for instructions on installing a new battery or contact an authorized dealer or reseller for RTC battery replacement 163 Time amp Date Not Set Invalid time or date in configuration memory RTC real time clock battery may need to be replaced Reset the date and time under Control Panel Computer Setup can also be used If the problem persists replace the RTC battery See the Removal and Replacement section for instructions on installing a new battery or contact an authorized dealer or reseller for RTC battery replacement 163 Time amp Date Not Set CMOS jumper may not be properly installed Check for proper placement of the CMOS jumper if applicable 164 MemorySize Error 164 MemorySize Error Memory amount has changed since the last boot memory added or removed Memory configuration incorrect Press the F1 key to save the memory changes 1 Run Computer Setup or Windows utilities 2 Make sure the memory module s are installed properly 3 If third party memory has been added test using HP only memory 4 Verify proper memory module type POST Numeric Codes and Text Messages 135 Table 8 1 Numeric Codes and Text Messages continued Control panel message
18. Current Settings as Default Saves the current system configuration settings as the default Restore Factory Settings as Default Restores the factory system configuration settings as the default Apply Defaults and Applies the currently selected default settings and clears any established passwords Exit Ignore Changes Exits Computer Setup without applying or saving any changes and Exit Save Changes and Saves changes to system configuration or default settings and exits Computer Setup Exit 10 Chapter 3 Computer Setup F10 Utility Computer Setup Storage YNOTE Support for specific Computer Setup options may vary depending on the hardware configuration Table 3 2 Computer Setup Storage Option Device Configuration Storage Options Description Lists all installed BIOS controlled storage devices When a device is selected detailed information and options are displayed The following options may be presented Hard Disk Size model firmware version serial number SMART SATA Emulation Allows you to choose how the SATA controller and devices are accessed by the operating system There are two supported options AHCI and IDE AHCI default option Allows operating systems with AHCI device drivers loaded to take advantage of more advanced features of the SATA controller IDE This is the most backwards compatible setting of the two options Operating systems usually do not require additional
19. Processor heat sink model 6300 To remove the heat sink 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 27 2 Remove the center access panel see Access panel on page 34 3 If installed remove the graphics heat sink see Graphics heat sink on page 63 64 Chapter6 Removal and Replacement Procedures All in One AIO Chassis 4 In the order indicated on the heat sink loosen the four silver captive Torx screws 1 4 and then lift the heat sink out of the computer 5 A CAUTION Remove heat sink retaining screws in diagonally opposite pairs as in an X to even the downward forces on the processor This is especially important as the pins on the socket are very fragile and any damage to them may require replacing the system board CAUTION To reduce a degradation in thermal performance be sure not to touch the thermal grease on the surface of the processor or the heat sink Figure 6 51 Removing the processor heat sink 6300 models To replace the heat sink reverse the removal procedures Processor heat sink model 8300 To remove the heat sink 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 27 Remove the center access panel see Access panel on page 34 2 3 If installed remove the graphics heat sink see Graphics heat sink on page 63 4 In the order indicated on the heat sink loosen the four
20. Replace the system board Solving memory problems 127 Solving processor problems If you encounter processor problems common causes and solutions are listed in the following table Table 7 13 Solving processor problems Poor performance is experienced Cause Solution Processor is hot 1 Make sure the airflow to the computer is not blocked 2 Make sure the fans are connected and working properly some fans only operate when needed 3 Make sure the processor heat sink is installed properly Power LED flashes red three times once every second followed by a two second pause Cause Solution Processor is not seated properly or not installed 1 Check to see that the processor is present 2 Reseat the processor Power LED flashes red eleven times once every second followed by a two second pause Cause Solution The current processor does not support the TXT feature 1 Install a TXT capable processor previously enabled on this system 2 Disable TXT in the Computer Setup F10 utility 3 Reinstall the original processor Solving CD ROM and DVD problems If you encounter CD ROM or DVD problems see the common causes and solutions listed in the following table or to the documentation that came with the optional device Table 7 14 Solving CD ROM and DVD problems System will not boot from CD ROM or DVD drive Cause Solution The device is attached to a SATA port that has been hidden Run the Computer Setup
21. Solving software problems Computer will not continue and no HP logo screen has appeared Cause POST error has occurred Solution Observe the beeps and LED lights on the front of the computer See Appendix A POST Error Messages on page 134 to determine possible causes See the Restore Kit or the Worldwide Limited Warranty for terms and conditions Computer will not continue after HP logo screen has appeared Cause System files may be damaged Solution Use recovery diskette to scan hard drive for errors Illegal Operation has Occurred error message is displayed Cause Software being used is not Microsoft certified for your version of Windows Solution Verify that the software is certified by Microsoft for your version of Windows see program packaging for this information Configuration files are corrupt If possible save all data close all programs and restart the computer Solving software problems 133 8 POST Error Messages This appendix lists the error codes error messages and the various indicator light and audible sequences that you may encounter during Power On Self Test POST or computer restart the probable source of the problem and steps you can take to resolve the error condition POST Message Disabled suppresses most system messages during POST such as memory count and non error text messages If a POST error occurs the screen will display the error mess
22. T Podu SERN ess 5 sco Saas sc celc cy vas sc cele bo pause ae A 1 VE IVICW EEE E AEE E N tacehaas A O E A E A 1 Front components ssie aai iiia ii de a aiaa ai di da aiaa 3 SIDECOMPOMEMLS nasia eenaa ea aa a aa a aa a aaa a aa aa a aAA 4 Rear components 2002 cece cece eee ee eee teette ttt ttnt AAEE eee tate cea EEEE eae eee eee eee ee eee ea eta taaaaaeaaeaaeeeseeeeeeeeeeeseeeeneees 5 2 Installing and Customizing the software ecccceseeeeeeneeeeeeeneeeeeeeseeeneseeeseeseeseeeseesesseaesesseeeeeeseesseaneeeeeseensnes 6 Installing the Operating system cet i ttre i nr eee eee eee ae nese er naeeeeeenaeeeeertnieeeeenenea 6 Downloading Microsoft Windows updates ecceeeeceeeeeee eee eeeeeeeeeeeeeeeeeeeeteeeaaeeeeseeeaeeeeseeeaaeeeeeenaeeess 6 Installing or upgrading device drivers Windows SySteMS cccccesceeeeeeeeeeeeeeeeeeeeeeaeeseeereeetsaeeneaes 7 Accessing disk image ISO files cccccccececeeeeeeceeeceeeeeeeeeeeaaeeeeceeeeseaaeeeeeeeessaeeesneeeeesiaeeeesieeesitaeeneaes 7 Protectingithe Software is 0cc iscacctedsssacceedessadaaceesshinaceedeslecapets ERER daacaeeeens 7 3 Computer Setup F10 tity sic ciscssictciscccierceieadediertsdcdcieceinesscssrrennmansiedcebadscieerenniastiinnnmadicieseeneneaudierins 8 Computer Setup F10 utilities 2 0 cece cee ceceeeeeeeceeeeeeeeeeceaeeeeceeesaaaeseceeeeesaeeeeeeeeeesiaeeeeeeeeseueeeeenaeetes 8 Using Computer Setup F10 utilities 2 0 0 eeeec c
23. When replacing a touch display panel be sure to route the ZIF cables through separate holes in the frame so they correctly connect to the touch sensor board 310302 XXK ROVCRE 102 Chapter 6 Removal and Replacement Procedures All in One AIO Chassis Hood sensor The hood sensor is located on the bottom left of the computer when viewed from behind Figure 6 90 Hood sensor location To remove the hood sensor 1 oP Me P pe Pp e _ a oS Prepare the computer for disassembly see Preparing to disassemble the computer on page 27 Prepare the computer for disassembly see Preparing to disassemble the computer on page 27 Remove the access panel see Access panel on page 34 Remove the stand see Stand on page 36 Remove the lower panel see Lower panel on page 38 Remove the side panels see Side panels on page 76 Remove the metal plate see Metal plate on page 39 Remove the power supply see Power supply on page 78 Remove the system board see System board on page 81 Remove the front bezel see Front bezel on page 92 Remove the display panel see Display panel on page 97 Disconnect the hood sensor cable from the system board connector labeled HSENSE Hood sensor 103 13 Remove the cable from its routing path Figure 6 91 Hood sensor cable routing path x n 14 Slide the hood sensor out of its slot built into the chassis NOTE the hood sen
24. and try adding a POST delay under Advanced gt Power On Options The device is attached to a SATA port that has been hidden in Computer Setup Run the Computer Setup utility and ensure Device Available is selected for the device s SATA port in Security gt Device Security Drive responds slowly immediately after power up Run Computer Setup and increase the POST Delay in Advanced gt Power On Options CD ROM or DVD devices are not detected or driver is not loaded Cause Drive is not connected properly or not properly configured Solution See the documentation that came with the optional device Movie will not play in the DVD drive Cause Movie may be regionalized for a different country Solution See the documentation that came with the DVD drive Decoder software is not installed Install decoder software Damaged media Replace media Movie rating locked out by parental lock Use DVD software to remove parental lock Media installed upside down Reinstall media Solving CD ROM and DVD problems 129 Cannot eject compact disc tray load unit Cause Disc not properly seated in the drive Solution Turn off the computer and insert a thin metal rod into the emergency eject hole and push firmly Slowly pull the tray out from the drive until the tray is fully extended then remove the disc CD ROM CD RW DVD ROM or DVD R RW drive cannot read a disc or takes
25. driver support in IDE mode NOTE The AHCI device driver must be installed prior to attempting to boot from an AHCI volume If you attempt to boot from an AHCI volume without the required device driver installed the system will crash blue screen DPS Self Test Allows you to execute self tests on ATA hard drives capable of performing the Drive Protection System DPS self tests NOTE This selection will only appear when at least one drive capable of performing the DPS self tests is attached to the system Boot Order Allows you to e Specify the order in which UEFI boot sources and legacy boot sources such as a USB flash media device hard drive optical drive or network interface card are checked for a bootable operating system image Each device on the list may be individually excluded from or included for consideration as a bootable operating system source e Specify the order of attached hard drives The first hard drive in the order will have priority in the boot sequence and will be recognized as drive C if any devices are attached Press F5 to disable a device Press Enter to select a device Press the arrow keys to drag a selected device NOTE MS DOS drive lettering assignments may not apply after a non MS DOS operating system has started Shortcut to Temporarily Override Boot Order To boot one time from a device other than the default device specified in Boot Order restart the computer and press F9 before
26. duty cycle followed by a pause of 2 seconds green LED repeated cycles of 3 blinks and a pause S4 Hibernation 4 blinks at 1Hz 50 duty cycle followed by a pause of 2 seconds green LED repeated cycles of 4 blinks and a pause S5 Soft Off LED is off NOTE If this feature is disabled S4 and S5 both have the LED off S1 no longer supported and S3 use 1 blink per second Hardware Power SATA Power Management Enables or disables SATA bus and or device power management Management Default is enabled S5 Maximum Power Savings Turns off power to all nonessential hardware when system is off to meet EUP Lot 6 requirement of less than 1 Watt power usage Default is disabled Thermal Fan idle mode This bar graph controls the minimum permitted fan speed NOTE This setting only changes the minimum fan speed The fans are still automatically controlled Computer Setup F10 utilities 15 Computer Setup Advanced Ey NOTE Support for specific Computer Setup options may vary depending on the hardware configuration Table 3 5 Computer Setup Advanced Option Heading Power On Options Allows you to set POST mode QuickBoot Clear Memory FullBoot or FullBoot Every x Days QuickBoot default Do not clear memory or perform a memory test FullBoot Memory test count on cold boot Clears memory on all boots Clear Memory No memory count on cold boot Clears memory on al
27. hard drive LED does not turn on green then 1 Check that the unit is plugged into a working AC outlet 2 Open computer and check that the power button board cable is properly connected to the system board 3 Check that power supply cables are properly connected to the system board 4 Check to see if the 5V_aux light on the system board is turned on If it is turned on then replace the power button board 5 Ifthe 5V_aux light on the system board is off then replace the power supply 6 Replace the system board 110 Chapter 7 Troubleshooting Without Diagnostics Solving power problems Common causes and solutions for power problems are listed in the following table Table 7 2 Solving power problems Computer powered off automatically and the Power LED flashes red two times once every second followed by a two second pause and the computer beeps two times Beeps stop after fifth iteration but LEDs continue flashing Cause Solution Processor thermal protection activated 1 Ensure that the computer air vents are not blocked and the processor cooling fan is running A fan may be blocked or not turning 2 Open hood press power button and see if the OR processor fan spins If the processor fan is not spinning make sure the fan s cable is plugged onto the system The heat sink is not properly attached to the processor board header 3 If fan is plugged in but is not spinning then replace the heat sink fan as
28. models only and the processor If installed you must remove the smaller graphics heat sink before you can remove the larger processor heat sink The graphics heat sink is secured with three Torx screws two captured one not captured The heat sinks share the one non captured screw The processor heat sink is secured with five Torx screws four captured one shared not captured Model 8300 may include a fan attached to the heat sink Figure 6 49 Heat sink locations Graphics heat sink To remove the heat sink 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 27 2 Remove the center access panel see Access panel on page 34 3 Remove the black Torx screw from the top of the heat sink 1 Heat sinks Graphics board and processor 63 4 Loosen the two silver captive Torx screws on the heat sink 2 and then lift the heat sink out of the computer 3 CAUTION Remove heat sink retaining screws in diagonally opposite pairs as in an X to even the downward forces on the processor This is especially important as the pins on the socket are very fragile and any damage to them may require replacing the system board CAUTION To reduce a degradation in thermal performance be sure not to touch the thermal grease on the surface of the processor or the heat sink Figure 6 50 Removing the graphics heat sink To replace the heat sink reverse the removal procedures
29. on one side of the hard disc drive cage and pull the hard disc drive out of the cage Figure 6 23 Removing the hard disc drive from the cage 42 Chapter6 Removal and Replacement Procedures All in One AlO Chassis 5 Remove the four mounting screws from the hard disc drive Be sure to keep the blue rubber grommets with each screw Figure 6 24 Removing the mounting screws 6 Screw the four mounting screws into the new hard disc drive Be sure to keep the blue rubber grommets behind each screw Figure 6 25 Inserting the mounting screws Ey NOTE If you choose to install an optional 2 5 inch solid state drive SSD or self encrypting drive SED you must 1 mount the drive in a drive adapter 2 screw the four mounting screws into the drive adapter Replacing drives 43 Slide the new hard disc drive or drive adapter bracket holding an optional 2 5 inch drive into the cage until it snaps in place Be sure that the connector on the hard disc drive is at the opening of the cage Figure 6 26 Inserting the hard disc drive into the cage With the hard disc drive connector facing toward the center of the chassis place the hard disc drive cage into the chassis and slide it toward the center until it snaps firmly into place EY NOTE Make sure the hard drive is firmly seated in the connector Failure to completely seat 10 11 12 44 Chapter 6 the hard drive may result in the inability to install the access panel
30. or the optical drive connector to the computer Remove the cables from the metal clips built into the computer Hard drive and optical drive cables and connectors 105 13 Disconnect the hard drive cables or the optical drive cables from the system board EY NOTE Be careful not to damage the cable when disconnecting it from the board Do not pull on the wires 14 Remove the connector from the computer Figure 6 94 Removing the hard drive or optical drive connectors OPTICAL j DRIVE J CABLE To install the hard drive or optical drive connector reverse the removal procedures 106 Chapter 6 Removal and Replacement Procedures All in One AIO Chassis 7 Troubleshooting Without Diagnostics This chapter provides information on how to identify and correct minor problems such as diskette drive hard drive optical drive graphics audio memory and software problems If you encounter problems with the computer refer to the tables in this chapter for probable causes and recommended solutions Ey NOTE For information on specific error messages that may appear on the screen during Power On Self Test POST at startup refer to Appendix A POST Error Messages on page 134 Safety and comfort Z WARNING Misuse of the computer or failure to establish a safe and comfortable work environment may result in discomfort or serious injury Refer to the Safety amp Comfort Guide at http Mwww hp com ergo for more infor
31. other end of the cable Ensure that the cable and device at the other end are operating correctly The network controller is defective Contact an authorized service provider Diagnostics passes but the computer does not communicate with the network Cause Network drivers are not loaded or driver parameters do not match current configuration Solution Make sure the network drivers are loaded and that the driver parameters match the configuration of the network controller Make sure the correct network client and protocol is installed The network controller is not configured for this computer Select the Network icon in the Control Panel and configure the network controller Network controller stops working without apparent cause Cause The files containing the network drivers are corrupted Solution Reinstall the network drivers using the Recovery Disc Set created from the hard drive s Recovery Partition The cable is not securely connected The network controller is defective Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device Contact an authorized service provider Solving network problems 125 New network card will not boot Cause Solution New network card may be defective or may not meet Install a working industry standard NIC or change the boot industry standard specifications
32. passwords and disables the password features 10 Establish the new passwords in Computer Setup See Computer Setup F10 Utility on page 8 for information 148 Chapter 9 Password Security and Resetting CMOS Clearing and resetting the CMOS The computer s configuration memory CMOS stores information about the computer s configuration The CMOS button resets CMOS but does not clear the power on and setup passwords Clearing CMOS will clear the Active Management Technology AMT settings in the Management Engine BIOS Extension MEBx including the password The password will default to admin and will need to be reset The AMT settings will also need to be reset To access the MEBx press Ctrl P during POST 1 Turn off the computer and any external devices and disconnect the power cord from the power outlet 2 Disconnect the keyboard monitor and any other external equipment connected to the computer Z WARNING To reduce the risk of personal injury from electrical shock and or hot surfaces be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching Z CAUTION When the computer is plugged in the power supply always has voltage applied to the system board even when the unit is turned off Failure to disconnect the power cord can result in damage to the system Static electricity can damage the electronic components of the computer or optional equipmen
33. precautions in General cleaning safety precautions on page 24 before cleaning the keyboard To clean the tops of the keys or the keyboard body follow the procedures described in Cleaning the computer case on page 24 When cleaning debris from under the keys review all rules in General cleaning safety precautions on page 24 before following these procedures A CAUTION Use safety glasses equipped with side shields before attempting to clean debris from under the keys 24 Chapter 5 Visible debris underneath or between the keys may be removed by vacuuming or shaking Canned pressurized air may be used to clean debris from under the keys Caution should be used as too much air pressure can dislodge lubricants applied under the wide keys Routine Care and Disassembly Preparation e f you remove a key use a specially designed key puller to prevent damage to the keys This tool is available through many electronic supply outlets CAUTION Never remove a wide leveled key like the space bar from the keyboard If these keys are improperly removed or installed the keyboard may not function properly e Cleaning under a key may be done with a swab moistened with isopropyl alcohol and squeezed out Be careful not to wipe away lubricants necessary for proper key functions Use tweezers to remove any fibers or dirt in confined areas Allow the parts to air dry before reassembly Cleaning the display e Wipe the display screen
34. properly 3 If fan is plugged in but is not spinning then attached to the processor replace heat sink fan assembly 4 Contact an authorized reseller or service provider Red Power LED flashes three 3 Processor not installed 1 Check to see that the processor is present times once every second not an indicator of bad followed by a two second processor 2 Reseat the processor pause Beeps stop after fifth iteration but LEDs continue until problem is solved Interpreting POST diagnostic front panel LEDs 143 Table 8 2 Diagnostic front panel LEDs and audible codes continued Activity Beeps Possible Cause Recommended Action Red Power LED flashes four 4 Power failure power 1 Open the hood and ensure the 4 or 6 wire times once every second supply is overloaded power supply cable is seated into the followed by a two second connector on the system board pause Beeps stop after fifth iteration but LEDs continue 2 Check if a device is causing the problem by until problem is solved removing ALL attached devices Power on the system If the system enters the POST then power off and replace one device at a time and repeat this procedure until failure occurs Replace the device that is causing the failure Continue adding devices one at a time to ensure all devices are functioning properly 3 Replace the power supply 4 Replace the system board Red Power LED flashes five 5 Pre video memory error CAUTION To avoi
35. remove the main rear cover Figure 6 59 Graphics board location ee Oa To remove the graphics board 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 27 Remove the access panel see Access panel on page 34 2 3 Remove the graphics heat sink see Graphics heat sink on page 63 4 Remove the two Phillips screws 1 that secure the board to the system board 72 Chapter6 Removal and Replacement Procedures All in One AlO Chassis 5 Rotate the board upward 2 and then pull it up and away from the connector to remove it from the computer 3 Figure 6 60 Removing the graphics board To replace the graphics board reverse the removal procedures Graphics board 73 Speakers On products that ship with speakers the speakers are located at the bottom of the computer Two separate speakers are each secured by two Torx screws To remove the right speaker you have to remove the power supply plug Speakers are optional Figure 6 61 Speaker location s i ea oi 2 j WC D a v i To remove the speakers 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 27 Remove the access panel see Access panel on page 34 Remove the stand see Stand on page 36 2 3 4 Remove the lower panel see Lower panel on page 38 5 Remove Torx screw that secures the power connector to the computer and li
36. see Access panel on page 34 Remove the optical drive see Replacing the optical disc drive on page 45 2 3 4 Remove the stand see Stand on page 36 5 Remove the lower panel see Lower panel on page 38 6 Remove the metal plate see Metal plate on page 39 Display panel 97 7 Remove the power supply see Power supply on page 78 8 Remove the speakers see Speakers on page 74 9 Remove the side panels see Side panels on page 76 10 Remove the front bezel see Front bezel on page 92 11 Disconnect the backlight cable from the display panel EY NOTE Replace the backlight cable with the new backlight cable that comes with the new display panel kit Remove the backlight cable from the defective panel before sending the panel back to the supplier 98 Chapter6 Removal and Replacement Procedures All in One AlO Chassis 12 Model 6300 Remove the four Torx screws that secure the display panel to the frame The screw locations for each manufacturer are stamped into the metal The LG 1 and AUO 2 panels are secured with two screws on each side left and right Figure 6 85 Display panel screw locations 6300 models LG or AUO panel at 3 9 9 The CMI panel is secured with two screws on top two screws on the bottom Figure 6 86 Display panel screw locations 6300 models CMI panel Wey vy oy i or Display panel 99 13 Model 830
37. select Ignore Changes and Exit e To reset to factory settings select Apply Defaults and Exit This option will restore the original factory system defaults A CAUTION Do NOT turn the computer power OFF while the BIOS is saving the Computer Setup F10 changes because the CMOS could become corrupted It is safe to turn off the computer only after exiting the F10 Setup screen Computer Setup F10 utilities 9 Computer Setup File Ey NOTE Support for specific Computer Setup options may vary depending on the hardware configuration Table 3 1 Computer Setup File Option Description System Information Lists e Product name e SKU number some models e Processor type speed stepping e Cache size L1 L2 L3 e Installed memory size speed number of channels single or dual if applicable e Integrated MAC address for embedded enabled NIC if applicable e System BIOS includes family name and version e Chassis serial number e Asset tag e ME firmware version e ME Management mode About Displays copyright notice Set Time and Date Allows you to set system time and date Flash System ROM Allows you to update the system ROM with a BIOS image file located on removable media Replicated Setup Save to Removable Media Saves system configuration including CMOS to a formatted USB flash media device Restore from Removable Media Restores system configuration from a USB flash media device Default Setup Save
38. silver captive Torx screws 1 4 and then lift the heat sink out of the computer 5 CAUTION Remove heat sink retaining screws in diagonally opposite pairs as in an X to even the downward forces on the processor This is especially important as the pins on the socket are very fragile and any damage to them may require replacing the system board 5 Remove the non captive Torx screw from the top of the heat sink 5 Heat sinks Graphics board and processor 65 6 Lift the heat sink assembly from the computer 6 Z CAUTION To reduce a degradation in thermal performance be sure not to touch the thermal grease on the surface of the processor or the heat sink Figure 6 52 Removing the processor heat sink 8300 models eA 7 Ifyou need to remove the fan from the heat sink remove the three small Phillips screws that secure the fan to the heat sink and lift the fan from the heat sink Figure 6 53 Removing the fan from the heat sink To replace the heat sink reverse the removal procedures 66 Chapter6 Removal and Replacement Procedures All in One AIO Chassis Processor a et Aa e eS N Prepare the computer for disassembly see Preparing to disassemble the computer on page 27 Remove the access panel see Access panel on page 34 Remove the graphics heat sink see Graphics heat sink on page 63 Remove the processor heat sink see Processor heat sink model 6300 on page 64 R
39. speaker option available Touch the icon area 7 12 above to cause the icons to illuminate then touch an icon to activate it To change the volume or brightness touch and hold the appropriate icon or touch it and repeat until the volume or brightness has reached the desired level To mute the speaker or microphone just touch the appropriate icon The icon remains illuminated until you touch it again to reactivate the speaker or microphone 3 NOTE darkens accordingly If you mute or reactivate the speaker in a software application the icon illuminates or You cannot mute or reactivate the microphone from a software application Front components 3 4 Side components E NOTE Side components are the same for 6300 and 8300 models Figure 1 3 Side components Table 1 2 Side components Component 1 Hard disc drive activity LED Component 6 Tray load optical disc drive 2 HP 6 in 1 media card reader optional 7 Optical disc drive eject button 3 2 USB 3 0 ports 8 Optical disc drive activity LED 4 Microphonelline in jack 9 Power button 5 Headset line out jack Chapter 1 Product Features Rear components Ey NOTE Rear components are the same for 6300 and 8300 models Figure 1 4 Rear components Table 1 3 Rear components Component Component 1 Access panel 8 DisplayPort connector 2 Access panel latches 9 RJ 45 Gigabit Ethernet port 3 Secu
40. the Tools tab Under Error checking click Check Now Solution Check cable connections See reconfiguration directions in the Solving hardware installation problems on page 122 section If the system still does not recognize the new device check to see if the device is listed within Computer Setup If it is listed the probable cause is a driver problem If it is not listed the probable cause is a hardware problem If this is a newly installed drive run the Computer Setup utility and try adding a POST delay under Advanced gt Power On The device is attached to a SATA port that has been hidden in Computer Setup Run the Computer Setup utility and ensure Device Available is selected for the device s SATA port in Security gt Device Security Drive responds slowly immediately after power up Nonsystem disk NTLDR missing message Cause The system is trying to start from a diskette that is not bootable The system is trying to start from the hard drive but the hard drive may have been damaged System files missing or not properly installed Hard drive boot has been disabled in Computer Setup Run Computer Setup and increase the POST Delay in Advanced gt Power On Options Solution Remove the diskette from the diskette drive 1 Insert a bootable diskette into the diskette drive and restart the computer 2 Check the hard drive format using fdisk If NTFS formatting use a third party reader
41. the appropriate time you must restart the computer and again press Esc when the monitor light turns green to access the utility 3 Press F10 to enter Computer Setup 4 Goto Security gt System ID s 5 If necessary press Ctrl A to initiate edit mode 6 Edit the fields listed If the feature byte has data or is not editable then it was not cleared and cannot be edited System ID Setup Page Setup Field Name Comment Label Product Name Enter the Model name number or marketing name Flexbuild Serial Number Enter the Serial Number of Unit Support SKU Number Enter the SKU or Product Number including Localization Code Support Asset Tag Enter the 18 byte identifier assigned to the computer Support Feature Byte Enter the Feature Byte string The feature byte string is case sensitive Flexbuild The label includes spaces after every four characters You can enter or ignore these spaces their only purpose is to help with data entry There is a character limitation of 40 bytes per line When you reach this limit go to the next line to continue data entry BIOS ignores the spaces and lines If you make an error during data entry the data will not validate and the computer asks you to correct your data input Build ID The Build ID of the unit Flexbuild 86 Chapter6 Removal and Replacement Procedures All in One AlO Chassis Card reader board The card reader board is located on the right side of the system
42. the computer boots to the operating system After POST is completed a list of bootable devices is displayed Use the arrow keys to select the preferred bootable device and press Enter The computer then boots from the selected non default device for this one time Computer Setup F10 utilities 11 Computer Setup Security Ey NOTE Support for specific Computer Setup options may vary depending on the hardware configuration Table 3 3 Computer Setup Security Option Description Setup Password Allows you to set and enable a setup administrator password NOTE If the setup password is set it is required to change Computer Setup options flash the ROM and make changes to certain plug and play settings under Windows Power On Password Allows you to set and enable a power on password The power on password prompt appears after a power cycle or reboot If the user does not enter the correct power on password the unit will not boot Device Security Allows you to set Device Available Device Hidden for e Embedded security device some models e System audio Network controller e SATAO e SATA1 e SATA2 e SATA3 USB Security Allows you to enable or disable groups of USB ports or individual USB ports Default is device available e Front USB Ports USB Port 1 USB Port 2 Rear USB Ports 5 USB Port 1 USB Port 2 USB Port 3 USB Port 4 e Accessory USB Ports USB Port 1 USB Port
43. the installation CAUTION Once the automatic installation has begun DO NOT TURN OFF THE COMPUTER UNTIL THE PROCESS IS COMPLETE Turning off the computer during the installation process may damage the software that runs the computer or prevent its proper installation Ey NOTE If the computer shipped with more than one operating system language on the hard drive the installation process could take up to 60 minutes If your computer was not shipped with a Microsoft operating system some portions of this documentation do not apply Additional information is available in online help after you install the operating system Downloading Microsoft Windows updates 1 To set up your Internet connection click Start gt Internet Explorer and follow the instructions on the screen 2 Once an Internet connection has been established click the Start button 3 Select the All Programs menu Chapter 2 Installing and customizing the software 4 Click on the Windows Update link In Windows 7 the Windows Update screen appears Click view available updates and make sure all critical updates are selected Click the Install button and follow the instructions on the screen It is recommended that you install all of the critical updates and service packs 5 After the updates have been installed Windows will prompt you to reboot the machine Be sure to save any files or documents that you may have open before rebooting Then select Yes to
44. to evaluate the drive If FAT32 formatting the hard drive cannot be accessed 1 Insert a bootable diskette into the diskette drive and restart the computer 2 Check the hard drive format using Fdisk If NFTFS formatting use a third party reader to evaluate the drive If FAT32 formatting the hard drive cannot be accessed 3 Install system files for the appropriate operating system Run the Computer Setup utility and enable the hard drive entry in the Storage gt Boot Order list 112 Chapter 7 Troubleshooting Without Diagnostics Table 7 3 Solving hard drive problems continued Nonsystem disk NTLDR missing message Cause Bootable hard drive is not attached as first in a multi hard drive configuration Solution If attempting to boot from a hard drive ensure it is attached to the system board dark blue SATA connector Bootable hard drive s controller is not listed first in the Boot Order Run the Computer Setup utility and select Storage gt Boot Order and ensure the bootable hard drive s controller is listed immediately under the Hard Drive entry Computer will not boot from hard drive Cause The device is attached to a SATA port that has been hidden in Computer Setup Solution Run the Computer Setup utility and ensure Device Available is selected for the device s SATA port in Security gt Device Security Boot order is not correct Run the Computer Setup utility and change boot sequenc
45. too long to start Cause Media has been inserted upside down Solution Re insert the media with the label facing up The DVD ROM drive takes longer to start because it has to determine the type of media played such as audio or video CD or DVD disc is dirty Wait at least 30 seconds to let the DVD ROM drive determine the type of media being played If the disc still does not start read the other solutions listed for this topic Clean CD or DVD with a CD cleaning kit available from most computer stores Windows does not detect the CD ROM or DVD ROM drive 1 Use Device Manager to remove or uninstall the device 2 Restart the computer and let Windows detect the CD or DVD driver Recording or copying CDs is difficult or impossible Cause Wrong or poor quality media type Solution 1 Try using a slower speed when recording 2 Verify that you are using the correct media for the drive 3 Try a different brand of media Quality varies widely between manufacturers Solving USB flash drive problems If you encounter USB flash drive problems common causes and solutions are listed in the following table Table 7 15 Solving USB flash drive problems USB flash drive is not seen as a drive letter in Windows Cause The drive letter after the last physical drive is not available Solution Change the default drive letter for the flash drive in Windows 130 Chapter 7 Troubleshooting Witho
46. utility and ensure Device Available in the Computer Setup utility is selected for the device s SATA port in Security gt Device Security Removable Media Boot is disabled in the Computer Setup Run the Computer Setup utility and enable booting to utility removable media in Storage gt Storage Options Ensure CD ROM is enabled in Storage gt Boot Order Network Server Mode is enabled in Computer Setup Run the Computer Setup utility and disable Network Server Mode in Security gt Password Options 128 Chapter 7 Troubleshooting Without Diagnostics Table 7 14 Solving CD ROM and DVD problems continued System will not boot from CD ROM or DVD drive Cause Non bootable CD in drive Solution Try a bootable CD in the drive Boot order not correct Run the Computer Setup utility and change boot sequence in Storage gt Boot Order Drive not found identified Cause Cable could be loose Solution Check cable connections The system may not have automatically recognized a newly installed device See reconfiguration directions in the Solving hardware installation problems on page 122 section If the system still does not recognize the new device check to see if the device is listed within Computer Setup If it is listed the probable cause is a driver problem If it is not listed the probable cause is a hardware problem If this is a newly installed drive run the Computer Setup utility
47. with a clean cloth moistened with water or with a towelette designed for cleaning monitors Do not use sprays or aerosols directly on the screen the liquid may seep into the housing and damage a component Never use solvents or flammable liquids on the monitor e To clean the monitor body follow the procedures in Cleaning the computer case on page 24 Cleaning the mouse Before cleaning the mouse ensure that the power to the computer is turned off e Clean the mouse ball by first removing the retaining plate and the ball from the housing Pull out any debris from the ball socket and wipe the ball with a clean dry cloth before reassembly e To clean the mouse body follow the procedures in Cleaning the computer case on page 24 Service Considerations Listed below are some of the considerations that you should keep in mind during the disassembly and assembly of the computer Tools and software requirements To service the computer you need the following e Torx T 15 screwdriver HP screwdriver with bits PN 161946 001 e Flat bladed screwdriver may sometimes be used in place of the Torx screwdriver e Phillips 2 screwdriver e Diagnostics software e HP tamper resistant T 15 wrench Smart Cover FailSafe Key PN 166527 001 or HP tamper resistant bits Smart Cover FailSafe Key PN 166527 002 Screws The screws used in the computer are not interchangeable They may have standard or metric threads and may be of different lengths
48. 0 Remove the four Torx screws that secure the display panel to the frame The screw locations for each manufacturer are stamped into the metal The LG 1 and AUO 2 panels are secured with two screws on each side left and right Figure 6 87 Display panel screw locations 8300 models Samsung or LG panel Ao Ean 7 J A E SSL a e O a eT The CMI panel is secured with two screws on top two screws on the bottom Figure 6 88 Display pan 4 el screw locations 8300 models CMI panel a z 14 Lift the display panel from the frame 100 Chapter 6 Removal and Replacement Procedures All in One AIO Chassis 15 Disconnect the display cable from the display panel by pressing in on the tabs 1 on the side of the connector and pulling the cable from the connector 2 Figure 6 89 Disconnecting the display cable from the display panel Be sure to correctly position the jumpers on the converter board for the installed display panel as follows Z CAUTION Incorrect jumper placement can result in damage to the converter board and display panel e 21 5 inch panel o AUO panel pins 1 2 CMI panel pins 3 4 LG panel pins 7 8 e 23 0 inch panel CMI panel pins 5 6 LG panel pins 9 10 Samsung panel pins 11 12 Display panel 101 21 5 inch 21 5 LG 23 0 inch 23 CMI To install a display panel reverse the removal procedures
49. 00 ccccceccceeeee eee cte eee eee ee eee eeieee eee taaeee eee taaeeeseetaeeeeeesneeeeeee 21 vi Generating Sta oa ce sisccesepeeeedectpandceceas ANA A AA ARRANA 21 Preventing electrostatic damage to equipment eee eeeeeeeeeeeenteeeeeeeeeteeeeeeetaeeeeeenenaees 21 Personal grounding methods and equipment 00 cee eeeeeeeeceeeeeeeeeeeeeeeeeeeeeeeeeeeaaeeeeeteeeaaaees 22 Grounding the Work area aooaa aaar AEE ANAREN AAKE EENAA 22 Recommended materials and equipment ccceeceeeeeeeeeeeeeeeeaaeceeeeeeeeeeeeeeeeeeeteeeeeeenenes 22 Operating Guidelines serccconsrenicini arainn AEE EEEE E A ENE ERE 23 Routine Cane eiin E aed aed eae 24 General cleaning safety precautions ccceccceceeeeecceeeeeeeeeeecneeeeeeeeeeetnaeeeeeeeeeeaaeeeeeeeeeenaaes 24 Cleaning the computer CaS sccscccaniiriniatii dinaria deelidne edie EE 24 Cleaning the keyboard saioei aa A AA A ANNAN 24 Cleaning the display sepii A R E A 25 Cleaning the MOUSE ccurorriicirn inn ranere EEE EEN EER NET 25 Service CONSIDSFALIONS sessista AENEA A 25 Tools and software requirements cccccceeeeeeeeeeeeeeece acca eeaaeeaaeaaaeaaeeaaecaeceeeeeeeeeseeeeeeeeeess 25 SOOW orra dan E nha eleces ivnadecectecenadecetesadwadsceds E REEE E SE 25 Cables and CconneciorS sssisesi e a AAA a ANa 26 Pard ONOS usera T TA siadencedeean danetiieady 26 Lithium coin cell batteny srccccceanacnnianiiin a anicedeiigiearetas 26 6 Removal and Replacement Proce
50. 27 2 Slide the access panel latches toward the edges of the unit then slide the access panel toward the top of the computer until it slides off the unit Figure 6 11 Removing the access panel 34 Chapter6 Removal and Replacement Procedures All in One AlO Chassis 3 To replace the access panel hold the panel at a 90 degree angle place the top into the guides in the chassis and then press down to align it with the guides Figure 6 12 Replacing the access panel E NOTE Align the bottom of the access panel with the notches on the outside edge of the computer 1 when installing If an access panel sensor is installed make sure the tab 2 on the bottom of the access panel slides over the sensor 3 when replacing the access panel Figure 6 13 Access Panel Replacement 4 Push the access panel firmly into place until correctly seated To replace the access panel reverse the removal procedures Access panel 35 Stand The stand is secured with two captive Torx screws You must remove a plastic cover to gain access to the screws You must remove the access panel to remove the stand To remove the stand 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 27 2 Remove the access panel see Access panel on page 34 3 Push the release button 1 on the bottom of the stand and pull the back of the stand off 2 Figure 6 14 Removing the back of the stand 4
51. 360 degrees left or right for the best viewing angle Figure 6 2 Adjusting swivel 28 Chapter6 Removal and Replacement Procedures All in One AIO Chassis Height adjustable recline stand optional An optional stand may be purchased to allow e height adjustment of 110 mm 4 3 inches e rotation from landscape to portrait position e tilt backward up to 60 degrees e recline to 30 degrees from the desktop Figure 6 3 Height adjustable stand position options Height adjustable recline stand optional 29 To install the height adjustable stand 1 Insert the stand into the slots in the rear of the computer Figure 6 4 Installing the height adjustable stand 2 Install the screws that secure the stand to the computer Figure 6 5 Installing the height adjustable stand screws 30 Chapter6 Removal and Replacement Procedures All in One AlO Chassis Removing the rear port cover 1 Ifa cable lock is installed on the rear of the unit remove the lock 2 Grasp the rear port cover then pull it down and off the computer Gy NOTE Removing the rear port cover may require that you use a significant amount of force NOTE If using forceful pressure on the ribs does not remove security cover grip the exposed edge of the security cover by the AC plug and pull it straight out Figure 6 6 Removing the rear port cover Cable management cover 1 If the rear port cover is installed remove the cover 2 Route all periph
52. 9 Password Security and Resetting CMOS A Power Cord Set Requirements The power supplies on some computers have external power switches The voltage select switch feature on the computer permits it to operate from any line voltage between 100 120 or 220 240 volts AC Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage The power cord set received with the computer meets the requirements for use in the country where you purchased the equipment Power cord sets for use in other countries must meet the requirements of the country where you use the computer General requirements The requirements listed below are applicable to all countries 1 The power cord must be approved by an acceptable accredited agency responsible for evaluation in the country where the power cord set will be installed 2 The power cord set must have a minimum current capacity of 10A 7A Japan only and a nominal voltage rating of 125 or 250 volts AC as required by each country s power system 3 The diameter of the wire must be a minimum of 0 75 mm or 18AWG and the length of the cord must be between 1 8 m 6 feet and 3 6 m 12 feet The power cord should be routed so that it is not likely to be walked on or pinched by items placed upon it or against it Particular attention should be paid to the plug electrical outlet a
53. Computer Setup F10 Utility and the settings described in this section Secure integrated I O functionality including USB audio or embedded NIC so that they cannot be used until they are unsecured Solve system configuration errors detected but not automatically fixed during the Power On Self Test POST Execute self tests on a specified ATA hard drive when supported by drive Chapter 3 Computer Setup F10 Utility Using Computer Setup F10 utilities Computer Setup can be accessed only by turning the computer on or restarting the system To access the Computer Setup Utilities menu complete the following steps 1 Turn on or restart the computer 2 Press Esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Ey NOTE If you do not press Esc at the appropriate time you must restart the computer and again press Esc when the monitor light turns green to access the utility 3 Press F10 to enter Computer Setup 4 A choice of five headings appears in the Computer Setup Utilities menu File Storage Security Power and Advanced 5 Use the arrow left and right keys to select the appropriate heading Use the arrow up and down keys to select the option you want then press Enter To return to the Computer Setup Utilities menu press Esc 6 To apply and save changes select File gt Save Changes and Exit e If you have made changes that you do not want applied
54. Maintenance amp Service Guide HP Compag Elite 8300 Touch All in One Business PC HP Compag Elite 8300 All in One Business PC HP Compaq Pro 6300 All in One Business PC Copyright 2012 Hewlett Packard Development Company L P The information contained herein is subject to change without notice Microsoft and Windows are trademarks of Microsoft Corporation in the U S and other countries The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein This document contains proprietary information that is protected by copyright No part of this document may be photocopied reproduced or translated to another language without the prior written consent of Hewlett Packard Company Maintenance amp Service Guide First Edition August 2012 Document Part Number 701463 001 About This Book Z WARNING Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life A CAUTION Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information E NOTE Text set off in this manner provides important supplemental information iv About This Book Table of contents
55. Recovery Boot Support Enable Disable Provides the ability for the BIOS to redirect the boot to the recovery partition on the user hard drive if present Some versions of the recovery software honor the F11 key press even when this feature is disabled by the BIOS Default is disabled Bypass F1 Prompt on Configuration Changes Enable Disable Allows you to set the computer not to confirm when changes were made Default is disabled BIOS Power On Allows you to set the computer to turn on automatically at a time you specify Onboard Devices Allows you to set resources for or disable Legacy devices Select the Legacy device s IRQ DMA and I O Range The settings may not take effect for all operating systems To hide a device from the operating system see Security gt Device Security 16 Chapter 3 Computer Setup F10 Utility Table 3 5 Computer Setup Advanced continued Bus Options On some models allows you to enable or disable PCI SERR Generation Default is enable PCI VGA Palette Snooping which sets the VGA palette snooping bit in PCI configuration space only needed when more than one graphics controller is installed Default is disable Device Options Allows you to set Turbo Mode enable disable Allows you to enable and disable the Intel Turbo Mode feature which allows one core of the system to run at a higher than standard frequency and power if other cores are idle Default is enabled Printer mod
56. TA SSD are designed with a notch to prevent incorrect insertion WLAN module The WLAN module is located on the left side of the system board The module is secured with one Phillips screw and has two connected antennas Ey NOTE The procedure to replace the WLAN module must be performed by an HP technician i TITY xam t y j aS To remove the WLAN module 1 Prepare the computer for disassembly See Preparing to disassemble the computer on page 27 2 Remove the access panel see Access panel on page 34 3 Remove the stand see Stand on page 36 WLAN module 69 Remove the lower panel see Lower panel on page 38 Remove the metal plate see Metal plate on page 39 Disconnect the antenna cables from the module 1 ee ee ee Remove the Phillips screw 2 that secures the module to the computer Figure 6 57 Removing the WLAN module screw and antennas ABCOEFGH Morse Steamer PVT 70 Chapter6 Removal and Replacement Procedures All in One AIO Chassis 8 Lift the module to a 45 degree angle 1 and then pull it away to remove it from the socket 2 Figure 6 58 Removing the WLAN module To install the WLAN module reverse the removal procedures Ey NOTE WLAN modules are designed with a notch to prevent incorrect insertion WLAN module 71 Graphics board The graphics board is secured with two Torx screws Removing it allows access to the webcam and allows you to
57. aacceadcsasdssaadncaa eases aa aii 153 8300 Models renesansinis a a a aA E E a aA ea aena a 153 6300 mMOdelS soiis anaa a a a a a aa aaa aaaea aa aia ai aaa 154 DUCES roe E EA E E E A A E N E E E E A E E EA el era E EE 155 viii 1 Product Features Overview Figure 1 1 HP Compaq All in One Business PC model 8300 shown The HP Compaq All in One Business PC offers the following features Integrated All in One form factor Full HD LCD display 1920 x 1080 with LED backlighting o 23 inch diagonal with optical touch o 23 inch diagonal o 21 5 inch diagonal Swivel pad under base of stand Adjustable tilt Optional height adjustable and reclining stand Removable panel on the back of the computer allows users or technicians to easily and efficiently service the PC VESA mounting holes 100 mm x 100 mm 2nd and 3rd generation Intel Core processors Up to 2 TB hard disc drive or up to 300 GB Solid State Drive Overview 1 2 Optional Tray load HP SuperMulti DVD RW SATA Optical Disc Drive or DVD ROM disc drive Optional mSATA module that can be used as a cache or SSD for the Elite 8300 or as a second drive for the Pro 6300 Intel Q77 Express chipset Intel vPro HP Compaq Elite 8300 All in One Business PC Intel Q75 Express chipset HP Compaq Pro 6300 All in One Business PC Two SODIMM slots with up to 16 GB of DDR3 SDRAM memory and dual channel memory support Intel integrated graphics DisplayPort video out w
58. ace the system board Solving hardware installation problems 123 Solving network problems Some common causes and solutions for network problems are listed in the following table These guidelines do not discuss the process of debugging the network cabling Table 7 11 Solving network problems Wake on LAN feature is not functioning Cause S5 Maximum Power Saving feature is enabled Solution Disable the SS Maximum Power Saving option in Computer Setup Select Power gt Hardware Power Management gt S5 Maximum Power Saving S5 Wake on LAN is disabled Wake on LAN is not enabled Network driver does not detect network controller Cause Network controller is disabled Enable the S5 Wake on LAN option in Computer Setup Select Advanced gt Device Options gt S5 Wake on LAN 1 Select Start gt Control Panel 2 Under Network and Internet select View network status and tasks 3 Click Local Area Connection 4 Click the Properties button 5 Click the Configure button 6 Click the Power Management tab then select the check box to Allow this device to wake the computer Solution 1 Run Computer Setup and enable network controller 2 Enable the network controller in the operating system via Device Manager Incorrect network driver Network status link light never flashes Check the network controller documentation for the correct driver or obtain the latest driver from the manufac
59. acing the optical disc drive on page 45 Remove the metal plate see Metal plate on page 39 Remove the power supply see Power supply on page 78 Remove the side panels see Side panels on page 76 Sey eS eS eS SS Remove the speakers see Speakers on page 74 S Remove the power button board see Power button board on page 89 _ Lift the bracket from the bottom left side of the computer Figure 6 78 Removing the bracket 92 Chapter6 Removal and Replacement Procedures All in One AIO Chassis 12 Remove the Torx screws that secure the bezel to the main system bracket assembly as follows e Model 6300 11 total screws Left 2 screws o Top 4 screws Right 2 screws o Bottom 2 screw Figure 6 79 Front bezel assembly screw locations 6300 models e Model 8300 14 total screws Left 4 screws Top 4 screws Front bezel 93 Right 4 screws o Bottom 2 screw Figure 6 80 Front bezel assembly screw locations 8300 models S v v 13 Lift the bracket from the bezel To install the front bezel reverse the removal procedures 94 Chapter6 Removal and Replacement Procedures All in One AlO Chassis Antenna The antenna route from the WLAN card to the top of the computer To remove the antenna 1 O P 3 p a PS SUL _ gt _ lt O Prepare the computer for disassembly see Preparing to disassemble the computer on page 27 Remove t
60. age To manually switch to the POST Messages Enabled mode during POST press any key except F10 F11 or F12 The default mode is POST Message Disabled The speed at which the computer loads the operating system and the extent to which it is tested are determined by the POST mode selection Full Boot may also be enabled to run every 1 to 30 days on a regularly scheduled basis To establish the schedule reconfigure the computer to the Full Boot Every x Days mode using Computer Setup 134 Chapter 8 POST Error Messages POST Numeric Codes and Text Messages This section covers those POST errors that have numeric codes associated with them The section also includes some text messages that may be encountered during POST Ey NOTE The computer will beep once after a POST text message is displayed on the screen Table 8 1 Numeric Codes and Text Messages Control panel message Description Recommended action 101 Option ROM Checksum Error System ROM checksum 1 Verify the correct ROM 2 Flash the ROM if needed 3 Clear CMOS See Appendix B Password Security and Resetting CMOS on page 146 4 Replace the system board 103 System Board Failure 162 System Options Not Set DMA or timers Configuration incorrect RTC real time clock battery may need to be replaced 1 Clear CMOS See Appendix B Password Security and Resetting CMOS on page 146 2 Replace the system board Run
61. agnostics Table 7 5 Solving display problems continued Fuzzy focus streaking ghosting or shadowing effects horizontal scrolling lines faint vertical bars or unable to center the picture on the screen flat panel monitors using an analog VGA input connection only Cause Solution Driver issue 1 Reboot 2 Verify the correct drivers are installed for graphics Monitor issue Check the monitor on a different computer to verify whether the issue is with the monitor Certain typed symbols do not appear correct Cause Solution The font you are using does not support that particular Use the Character Map to locate and select the appropriate symbol symbol Click Start gt All Programs gt Accessories gt System Tools gt Character Map You can copy the symbol from the Character Map into a document Solving audio problems If the computer has audio features and you encounter audio problems see the common causes and solutions listed in the following table Table 7 6 Solving audio problems Sound cuts in and out Cause Solution Processor resources are being used by other open Shut down all open processor intensive applications applications Sound does not come out of the speaker or headphones Cause Solution Software volume control is turned down or muted Double click the Speaker icon on the taskbar then make sure that Mute is not selected and use the volume slider to adjust the volume Audi
62. ambient 10 90 at ambient 5 95 at ambient Operating O 10 000 ft 0 3 048 m Non operating 0 30 000 ft 9 144 m Power Supply Rated Voltage Range 100 240 V Rated Line Frequency 50 60 Hz Max Operating Power 180 W 154 Appendix B Specifications Index A access panel removing 34 antenna removing 95 audible codes 143 audio problems 117 B battery disposal 26 battery replacement 51 booting options Full Boot 134 Cc cable management cover 31 cable pinouts SATA data 18 card reader board removing 87 cautions AC power 20 cables 26 electrostatic discharge 21 keyboard cleaning 24 keyboard keys 25 CD ROM or DVD problems 128 cleaning computer 24 mouse 25 safety precautions 24 CMOS backing up 146 clearing and resetting 149 components front 3 rear 5 side 4 computer cleaning 24 converter board removing 58 country power cord set requirements 152 D display panel removing 97 E electrostatic discharge ESD 21 preventing damage 21 error codes 134 143 messages 135 F fan removing 75 features overview 1 flash drive problems 130 flashing LEDs 143 front bezel removing 92 front components 3 G general problems 108 graphics board removing 72 grounding methods 22 H hard disc drive replacing 41 hard drive proper handling 26 SATA characteristics 18 hard drive connector removing 105 hard drive problems 111 hardware installation problems 122 heat sink rem
63. and restart the computer Program in use has stopped responding to commands Shut down your computer using the mouse and then restart the computer Keyboard needs repairs See the Worldwide Limited Warranty for terms and conditions Computer is in standby mode Press the power button to resume from standby mode CAUTION When attempting to resume from standby mode do not hold down the power button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved data Cursor will not move using the arrow keys on the keypad Cause Solution The Num Lock key may be on Press the Num Lock key The Num Lock light should not be on if you want to use the arrow keys The Num Lock key can be disabled or enabled in Computer Setup 120 Chapter 7 Troubleshooting Without Diagnostics Table 7 9 Solving Mouse Problems Mouse does not respond to movement or is too slow Cause Mouse connector is not properly plugged into the back of the computer Solution Shut down the computer using the keyboard 1 Press the Ctrl and Esc keys at the same time or press the Windows logo key to display the Start menu 2 Use the arrow keys to select Shut Down and then press the Enter key 3 After the shutdown is complete plug the mouse connector into the back of the computer or the keyboard and restart Program in use has stopped responding to commands Mouse may need cleaning Shut down the com
64. ay have failed Make the proper network connections to the printer Run printer self test Printer will not turn on Cause The cables may not be connected properly Solution Reconnect all cables and check the power cord and electrical outlet Printer prints garbled information Cause Solution The correct printer driver for the application is not installed Install the correct printer driver for the application Solving printer problems 119 Table 7 7 Solving printer problems continued Printer prints garbled information Cause Solution The cables may not be connected properly Reconnect all cables Printer memory may be overloaded Reset the printer by turning it off for one minute then turn it back on Printer is offline Cause Solution The printer may be out of paper Check the paper tray and refill it if it is empty Select online Solving keyboard and mouse problems If you encounter keyboard or mouse problems see the documentation that came with the equipment and to the common causes and solutions listed in the following table Table 7 8 Solving keyboard problems Keyboard commands and typing are not recognized by the computer Cause Solution Keyboard connector is not properly connected 1 Click Start click the arrow on the lower right corner of the Start menu then select Shut Down 2 After the shutdown is complete reconnect the keyboard to the back of the computer
65. board It is secured with two screws Figure 6 72 Card reader board location To remove the card reader board 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 27 2 Remove the access panel see Access panel on page 34 Card reader board 87 Remove the two Phillips screws 1 that secure the board to the system board Figure 6 73 Removing the card reader board screws pa a bien AMA LON TT LAN ID Gomes sosee 553GH S013G21581 4 Lift the board to a 45 degree angle 1 and then pull it away to remove it from the socket 2 Figure 6 74 Removing the card reader board To install the card reader board reverse the removal procedures 88 Chapter6 Removal and Replacement Procedures All in One AlO Chassis Power button board The power button board is located on the bottom left corner of the computer It is covered by a Mylar shield and has two connectors and one screw Figure 6 75 Power button board location To remove the power button board 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 27 Remove the access panel see Access panel on page 34 Remove the stand see Stand on page 36 Remove the optical drive see Replacing the optical disc drive on page 45 2 3 4 Remove the lower panel See Lower panel on page 38 5 6 Remove the left side panel see Side panels on page 76
66. c Shielding Protection Levels Method Voltage Antistatic plastic 1 500 Carbon loaded plastic 7 500 Metallized laminate 15 000 Grounding the work area To prevent static damage at the work area use the following precautions Cover the work surface with approved static dissipative material Provide a wrist strap connected to the work surface and properly grounded tools and equipment Use static dissipative mats foot straps or air ionizers to give added protection Handle electrostatic sensitive components parts and assemblies by the case or PCB laminate Handle them only at static free work areas Turn off power and input signals before inserting and removing connectors or test equipment Use fixtures made of static safe materials when fixtures must directly contact dissipative surfaces Keep work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam Use field service tools such as cutters screwdrivers and vacuums that are conductive Recommended materials and equipment Materials and equipment that are recommended for use in preventing static electricity include Antistatic tape Antistatic smocks aprons or sleeve protectors 22 Chapter 5 Routine Care and Disassembly Preparation Conductive bins and other assembly or soldering aids Conductive foam Conductive tabletop workstations with ground cord of one megohm 10 resistance Static dissipative table or floor mats
67. changes being made to the MBR of the current bootable disk while in MS DOS or Windows Safe Mode NOTE Most operating systems control access to the MBR of the current bootable disk the BIOS cannot prevent changes that may occur while the operating system is running Computer Setup F10 utilities 13 Table 3 3 Computer Setup Security continued System Security Data Execution Prevention some models enable disable Helps prevent operating system some models these security breaches Default is enabled options are hardware dependent Virtualization Technology VTx VTd some models enable disable Controls the virtualization features of the processor and virtualization DMA remapping features of the chipset Changing this setting requires turning the computer off and then back on Default is disabled Intel TXT LT Support some models enable disable Controls the underlying processor and chipset features needed to support a virtual appliance Changing this setting requires turning the computer off and then back on Default is disabled To enable this feature you must enable the following features e Embedded Security Device Support e Virtualization Technology Embedded Security Device some models enable disable Permits activation and deactivation of the Embedded Security Device Changing this setting requires turning the computer off and then back on NOTE To configure the Embedded Security Device a Setu
68. d damage to the DIMMs or times once every second the system board you must unplug the computer followed by a two second power cord before attempting to reseat install or pause Beeps stop after fifth remove a DIMM module iteration but LEDs continue until problem is solved 1 Reseat DIMMs 2 Replace DIMMs one at a time to isolate the faulty module 3 Replace third party memory with HP memory 4 Replace the system board Red Power LED flashes six 6 Pre video graphics error For systems with a graphics card times once every second followed by a two second 1 Reseat the graphics card pause Beeps stop after fifth l iteration but LEDs continue 2 Replace the graphics card until problem is solved 3 Replace the system board For systems with integrated graphics replace the system board Red Power LED flashes 7 System board failure Replace the system board seven times once every ROM detected failure second followed by a two prior to video second pause Beeps stop after fifth iteration but LEDs continue until problem is solved Red Power LED flashes eight 8 Invalid ROM based on 1 Reflash the system ROM with the latest times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved bad checksum BIOS image See the Boot Block Emergency Recovery Mode section of the Desktop Management Guide for more information 2 Replace the system board
69. d disc drive with a 3 5 inch hard disc drive or a single 2 5 inch drive 41 Replacing the optical disc rive cccccccccccecceeee eee eeeeeeeeeeeeeeeeeaaneaeceeeeeeeeeeeeeeeeeeeeeeeteeeeeees 45 MOMON aaa a eda we ae ence ee ance aedeagal 48 Replacing the battery iiecsssesc ciiidsnvieties iire aa eters catechins a TEE eed eee Ae ee 51 Seral POM aihena a aa E TEE AEA aE A a 53 Webcam Module secsrisrirerenaiiiririrnkei innan unen EEEE ARENAN AAEREN AA EEN EEEE AERAN NKEA 55 Converter Doa esrorcciiiriiir aie erT TA TE E ANEA 58 Touch sensor Doard orsina a N TEE a 61 Heat sinks Graphics board and processor ccccccecceeeeeeeeeee eect eee eeeeaaaaeaaecaeeeeeeeeeeeeeeeeeeeeeeeneteees 63 Graphics heat SINK siiani eoa aa eid a a added insect Ea A Aa AN 63 Processor heat sink model 6300 cece ceeeeeeeeeeeeeeeeeeeeeeeeeseeeaaaaeeeeseeeaaaeeeeeeteeeaaeees 64 Processor heat sink model 8300 cc cceeeeeeeeeeee eee eeeeeeeeeeeeeeeeeeeeaaaeeeeseeeeaaaeeeeeeteeeaaaeees 65 PFOCESSON ninae ea aa aa aaa aana aa a aa ea a aA AAA ENM 67 MSATA Sold State DINE escissteseteess iets eles r NEE 68 WLAN MOQUE innana E A N aa E ee ener 69 Graphics DOAN pivcsadlandandentiwatessacdlerien naa ceaedaaaned aaae aE a aaa a A a a Naa aaa 72 SPEAKETS siiais larena a a aaa a a a aa aaa aaa a aa a aa aaa a Taa aa 74 Fan eminen aa EEEE a A A a a a aa a Ea 75 Side panel Sienese aea e eaa aN 76 POWGE SUPDIY ssinsasasenverisnceadece
70. d to the MEBx resulted in a failure MEBx operation experienced a hardware error during communication with ME Recommended action 1 Reboot the computer 2 Ifthe error persists update to the latest BIOS version 3 If the error still persists replace the system board 1 Reboot the computer 2 Ifthe error persists update to the latest BIOS version 3 If the error still persists replace the system board 2211 Memory not configured correctly for proper MEBx execution 2212 USB Key Provisioning failure writing to device DIMM1 or XMM1 is not installed USB device used for USB key provisioning will not allow BIOS to update provision file properly Make sure there is a memory module in the black DIMM1 socket and that it is properly seated 1 Try a different USB key device for provisioning 2 Ifthe error persists update to the latest BIOS version and ME firmware version 3 If the error still persists replace the system board 2217 ME Firmware Version request failure ME firmware is not properly responding to BIOS query for version information 1 Reboot the computer 2 Ifthe error persists update to the latest BIOS version and ME firmware version 3 If the error still persists replace the system board 2218 ME Firmware Version should be updated ME firmware must be updated to match current functionality contained in the system BIOS 1 Update to the latest ME firmwar
71. disc drive bracket 46 Chapter6 Removal and Replacement Procedures All in One AIO Chassis 5 Secure the optical disc drive bracket to the new drive with the two screws Figure 6 31 Attaching the optical disc drive bracket 6 Align the new optical disc drive with the opening in the side of the computer Push the drive in firmly until it snaps into place Ey NOTE The optical disc drive can be installed in only one way Figure 6 32 Installing the optical disc drive 7 To replace the access panel set the panel on the back of the computer slightly above the stand and slide it down into place 8 Reconnect the power cord and external devices 9 Lock any security devices that were disengaged when the access panel was removed 10 Turn on the computer Replacing drives 47 Memory Memory modules are located on the right side of the computer viewed from behind The computer has two memory slots Figure 6 33 Memory module location For proper system operation the SODIMMs must be e __industry standard 204 pin e unbuffered non ECC PC3 10600 DDR3 1600 MHz compliant e 1 5 volt DDR3 SDRAM SODIMMs The DDR3 SDRAM SODIMMs must also e support CAS latency 11 DDR3 1600 MHz 11 11 11 timing e contain the mandatory Joint Electronic Device Engineering Council JEDEC specification In addition the computer supports e 1 Gbit 2 Gbit and 4 Gbit non ECC memory technologies e single sided and double sided SODIMMS
72. dures All in One AIO Chassis s ssssssssunnssunnrununnennnnennnnnnnnnnnnnnnnnnnnnn 27 Preparing to disassemble the computer cece eeeeeeeeeeeeeceeeeeeeeeeeeeeeeeeeeeeeececaaeaaeeeseeeeeeeeeeeeeeeeteees 27 Adjusting the tilt Swivel Dase vcsciecceicivsadsactonsieieacenteds taandacceeseyaanaaede A N 28 Height adjustable recline stand Optional ecceceeceeceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeaaeeeeseeeaaeeeeesennaneees 29 Removing the rear port COVER iiscc csdeciscisdeeecs heactecnees desde dint tc tensed dns EARE EEEE EEE 31 Cable Management COVE vicietececeininiectcnevaateeddstevedeaeedesaedcaeed tt pdenesa EEEREN AEEA EEA ANARAN A 31 Installing an access panel security SCreW o oo eect eee tttre eter nett eee neee nese ee teeeeeeeeetieeeeeeeea 32 Synchronizing the optional wireless keyboard Or MOUSE ccccecceeeeeeteeeeeeeeettaeeeeeeeeeettaeeeeeeteeeiaaees 32 ACCESS panel issccivascs scart taaductedsssaadudaeanaantsadaedvenaaded seseuamacucdeiinanadeaeanevaaadeaendadaadilvanvamneacheaseeraadunlsaandedduasts 34 SLAIN cece OE cnet cae ten E gah suge een A A sec teee E E E eetunvants ea E NE O tae E A 36 LOWER panel sarissa slave hb eidards cdaecaerid ae eaters ae aera 38 Metall plate seca saceracdarssiecelassiasdndatansaahecedaanssacededsbanecaduatand aleteessteladigabssaadiedaansadecisasstdancdertahereeabdoeemdudais 39 Replacing dives screisisrenisceriri ieia iernii innana A iE eee eee ene 41 Replacing the har
73. e applications and related files stored on the hard drive Refer to the operating system or backup utility documentation for instructions on making backup copies of your data files Installing or upgrading device drivers Windows systems 7 8 3 Computer Setup F10 Utility Computer Setup F10 utilities Use Computer Setup F10 Utility to do the following Change factory default settings Set the system date and time Set view change or verify the system configuration including settings for processor memory audio storage communications and input devices Modify the boot order of bootable devices such as hard drives optical drives or USB flash media devices Select Post Messages Enabled or Disabled to change the display status of Power On Self Test POST messages Post Messages Disabled suppresses most POST messages such as memory count product name and other non error text messages If a POST error occurs the error is displayed regardless of the mode selected To manually switch to Post Messages Enabled during POST press any key except F1 through F12 Establish an Ownership Tag the text of which is displayed each time the system is turned on or restarted Enter the Asset Tag or property identification number assigned by the company to this computer Enable the power on password prompt during system restarts warm boots as well as during power on Establish a setup password that controls access to the
74. e Bi directional EPP ECP Output Only Default is EPP ECP Num Lock State at Power On off on Default is on Integrated Video enable disable Use this option to disable the integrated video controller when another video controller is present in the system Default is enabled LVDS Panel Select Auto Select LG CMI Samsung AUO Options differ based on model Allows you to specify the display panel manufacturer Default is Auto Select Internal Speaker some models does not affect external speakers Default is enabled NIC Option ROM Download enable disable The BIOS contains an embedded NIC option ROM to allow the unit to boot through the network to a PXE server This is typically used to download a corporate image to a hard drive The NIC option ROM takes up memory space below 1 MB commonly referred to as DOS Compatibility Hole DCH space This space is limited This F10 option will allow users to disable the downloading of this embedded NIC option ROM thus giving more DCH space for additional PCI cards which may need option ROM space Default is enable Multi Processor enable disable Use this option to disable multi processor support under the OS Default is enabled VGA Configuration Management Operations Displayed only if there is an add in video card in the system Allows you to specify which VGA controller will be the boot or primary VGA controller Allows you to set AMT enable disable Allows you
75. e In order to forward them to recycling or proper disposal please use the public collection system or return them to HP their authorized partners or their agents 26 Chapter5 Routine Care and Disassembly Preparation 6 Removal and Replacement Procedures All in One AIO Chassis The following sections provide information about disassembling various components of the computer Procedures for disassembling both 6300 and 8300 models are the same unless noted Preparing to disassemble the computer To avoid injury and equipment damage always complete the following steps in order when opening the HP Pro All in One le 2 Remove all media CD DVD etc from the computer Shut down the computer After the system has completely shut down disconnect the power adapter from the back of the computer Disconnect all other attached cables from the back of the computer Place the computer face down on a soft flat surface HP recommends that you set down a blanket towel or other soft cloth to protect the screen surface from scratches or other damage Z WARNING Beware of sharp edges inside the chassis Preparing to disassemble the computer 27 Adjusting the tilt swivel base Tilt the computer forward up to 5 degrees or backward up to 30 degrees to set it to a comfortable eye level Figure 6 1 Adjusting tilt The tilt swivel base has a swivel pad on the underside that allows you to swivel the computer up to
76. e version 2 Ifthe error persists and system BIOS has been recently updated restore previous system BIOS version 3 If the error still persists replace the system board 2219 USB Key Provisioning file has invalid header identifier Provisioning file contained on the USB key has been corrupted or is not a valid version for the current ME firmware 1 Recreate the provisioning file using third party management console software 2 Ifthe error persists and system BIOS has been recently updated restore previous system BIOS version Otherwise update the ME firmware version 3 If the error still persists replace the system board 140 Chapter 8 POST Error Messages Table 8 1 Numeric Codes and Text Messages continued Control panel message Description Recommended action 2220 USB Key Provisioning file has Provisioning file contained on the USB key 1 Reboot the computer mismatch version is not a valid version for the current ME firmware 2 Ifthe error persists and system BIOS has been recently updated restore previous system BIOS version Otherwise update the ME firmware version 3 If the error still persists replace the system board 2230 General error during MEBx execution Error occurred during MEBx execution 1 Reboot the computer which fails into the General grouping Status information displayed along with the 2 If the error persists update to the latest error provide
77. e ceeeceeee eee eeceeeeeeeeeeeeaaeeeceeeeetaaeeeeereeeeneeeee 9 Computer Setup File wintisiccctisvvsaacabeecsuesadudertenasedaseadseasanacaededsuanaanadedubaaanduaseasbaanaateesevaaatars 10 Computer Setup Storage ccccceeecceeceeeeeeeeeeeeeeceeaaaeaeeceeeeeeeeeeeeeesecaccaeeaeeeeeeeeeeeeeeneees 11 Computer SetuPp Security 2 0 0 0 ccc cec eee e eee ee cece eee ae cee ceeeeeeeeeeeeeeeee ta saaaecasaeaaneaeeeeeeeeeeeeees 12 Computer Setup POWE siirrossa snadia anaana andaian a a aidaa aaaea 15 Computer Setup Advanced 20 2 2 ccc cece cee ee eee eeccecceneeaecaeeeeeeeeeeeeeeeeeeeeeseasaeaaaaaaaeaaeeeeeeeeeeneees 16 4 Serial ATA SATA Drive Guidelines and Features cccccccsseenceeceseeeeseeeeeeeenseeeeeseeeeeeeeeeeenseeeeeseenseeeeseenes 18 SATA Hard Drive ie citnsccnscacees dene tandenesue can dadadainag dade coeneatdedevaesadadedacestiacdadedesbagetadavadeasaaadertndedaceeadend axa 18 SATA Hard Drive Cables i icccecceiisedieciiiicccenteieaactoees lauceeetiiietacenteivaadeveesslacecaveansaceeves EAN 18 SATA Data Cable cankiri nnar aa eatin a anette 18 SMART ATA DI iVeS ay ece coticaiesndig sania a adan edie iaden adain dain dates ea a eaae eat ad En dead da os 19 Hard Drive Capacithes iiisicsiiod aceesteccnacsadeces a E A iaa aie a NE 19 5 Routine Care and Disassembly Preparation c ccccssssseeeeeeeeeeeeeeeeeeeeseeeeeeeeseseeeeeesesaeseeeeeeeesseseeeneeseeseaees 20 Electrostatic discharge information
78. e correct industry standard device for the system or the new memory module is not seated the computer ECC and non ECC memory modules cannot properly be mixed 126 Chapter 7 Troubleshooting Without Diagnostics Out of memory error Cause Solution Memory configuration may not be set up correctly Use the Device Manager to check memory configuration You have run out of memory to run the application Check the application documentation to determine the memory requirements Memory count during POST is wrong Cause Solution The memory modules may not be installed correctly Check that the memory modules have been installed correctly and that proper modules are used Integrated graphics may use system memory No action required Insufficient memory error during operation Cause Solution Too many Terminate and Stay Resident programs TSRs Delete any TSRs that you do not need are installed You have run out of memory for the application Check the memory requirements for the application or add more memory to the computer Power LED flashes red five times once every second followed by a two second pause and the computer beeps five times Beeps stop after fifth iteration but LEDs continue flashing Cause Solution Memory is installed incorrectly or is bad 1 _Reseat DIMMs Power on the system 2 Replace DIMMs one at a time to isolate the faulty module 3 Replace third party memory with HP memory 4
79. e in Storage gt Boot Order Hard drive is damaged Observe if the front panel Power LED is blinking RED and if any beeps are heard See Appendix A POST Error Messages on page 134 to determine possible causes for the blinking red and beep codes See the Worldwide Limited Warranty for terms and conditions Computer seems to be locked up Cause Program in use has stopped responding to commands Solution Attempt the normal Windows Shut Down procedure If this fails press the power button for four or more seconds to turn off the power To restart the computer press the power button again The removable hard drive is not recognized by the computer Cause The removable hard drive carrier is not fully seated in the enclosure frame or the hard drive is not fully seated in the carrier Solution Push the carrier into the enclosure frame so that the connector on the rear of the frame is properly seated If this does not solve the problem turn off the computer remove the carrier and check to see if the connector on the hard drive is properly seated in the carrier Solving hard drive problems 113 The removable hard drive enclosure is beeping and the green LED is flashing Cause Solution Fan failure alarm on the removable hard drive enclosure has Shut down the computer and contact HP for a replacement been activated enclosure Solving media card reader problems Table 7 4 Solving media card r
80. e two Torx screws 1 securing the metal plate to the chassis Metal plate 39 6 Slide the metal plate left to the left 2 and then lift it off the chassis 3 Figure 6 20 Removing the metal plate To replace the lower panel reverse the removal procedures 40 Chapter6 Removal and Replacement Procedures All in One AIO Chassis Replacing drives Replacing the hard disc drive with a 3 5 inch hard disc drive or a single 2 5 inch drive The hard disc drive is located behind the access panel on the left side of the computer when viewed from behind The drive is housed in a removable cage Figure 6 21 Hard drive location If you choose to install an optional 2 5 inch solid state drive SSD or self encrypting drive SED you will need a drive adapter The drive adapter is not included in the 2 5 inch SSD spare parts kits The first hard drive data cable connects to the SATAO and SATA PWRO system board connectors The second hard drive data cable connects to the SATA1 and SATA PWR1 system board connectors 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 27 2 Remove the access panel see Access panel on page 34 Replacing drives 41 3 Pull the latch next to the lower side of the hard disc drive cage away from the cage to release it then slide the cage toward the edge of the chassis and lift it out Figure 6 22 Removing the hard disc drive cage 4 Lift the latch
81. eader problems A write protected or locked error occurs when attempting to write to the media card Cause Solution Media card is locked Locking the media card is a safety If using an SD card make sure that the lock tab located on feature that prevents writing to and deleting from an SD the right of the SD card is not in the locked position If using Memory Stick PRO card a Memory Stick PRO card make sure that the lock tab located on the bottom of the Memory Stick PRO card is not in the locked position Can not write to the media card Cause Solution The media card is a read only memory ROM card Check the manufacturer s documentation included with your card to see if it writable Refer to the previous section for a list of compatible cards Media card is locked Locking the media card is a safety If using an SD card make sure that the lock tab located on feature that prevents writing to and deleting from an SD the right of the SD card is not in the locked position If using Memory Stick PRO card a Memory Stick PRO card make sure that the lock tab located on the bottom of the Memory Stick PRO card is not in the locked position Unable to access data on the media card after inserting it into a slot Cause Solution The media card is not inserted properly is inserted in the Ensure that the card is inserted properly with the gold wrong slot or is not supported contact on the correct side The green LED will light if
82. educe the risk of personal injury from electrical shock and or hot surfaces be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching Ey NOTE If you see flashing LEDs on a PS 2 keyboard look for flashing LEDs on the front panel of the computer and refer to the following table to determine the front panel LED codes Recommended actions in the following table are listed in the order in which they should be performed Not all diagnostic lights and audible codes are available on all models Table 8 2 Diagnostic front panel LEDs and audible codes Activity Beeps Possible Cause Recommended Action Green Power LED On None Computer on None Green Power LED flashes None Computer in Suspend to None required Press any key or move the every two seconds RAM mode some models mouse to wake the computer only or normal Suspend mode Red Power LED flashes two 2 Processor thermal 1 Ensure that the computer air vents are not times once every second protection activated blocked and the processor cooling fan is followed by a two second running pause Beeps stop after fifth A fan may be blocked or iteration but LEDs continue not turning 2 Open hood press power button and see if until problem is solved the processor fan spins If the processor fan OR is not spinning make sure the fan s cable is plugged onto the system board header The heat sink fan assembly is not
83. ee Preparing to disassemble the computer on page 27 Replacing the battery 51 2 Remove the access panel see Access panel on page 34 The battery can now be seen on the lower right side of the fan Figure 6 37 Locating the battery 3 To release the battery from its holder squeeze the metal clamp that extends above one edge of the battery When the battery pops up lift it out 1 4 To insert the new battery slide one edge of the replacement battery under the holder s lip with the positive side up Push the other edge down until the clamp snaps over the other edge of the battery 2 Figure 6 38 Removing and Replacing a coin cell battery Type 2 52 Chapter6 Removal and Replacement Procedures All in One AIO Chassis Serial port The serial port is located near the bottom of the computer below the hard drive It is secured with one Phillips screw Figure 6 39 Serial port location To remove the serial port 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 27 Remove the access panel see Access panel on page 34 2 3 Remove the lower panel see Lower panel on page 38 4 Remove the Phillips screw 1 that secures the port to the computer 5 Slide the bottom of the port assembly to remove it from the tab in the computer 2 Serial port 53 6 Remove the cable from its routing path 3 and remove the serial port assembly from the computer
84. eeeenianereeeeaes 133 POSTENO MOSSAD S op N 134 POST Numeric Codes and Text Messages 0 00 cece eeeeeeee eee eeeeeaeeeeeeeeaaeeeeeeeeaaeeeeeeeeiaeeeeeesenaas 135 Interpreting POST diagnostic front panel LEDS eee eeeeeeeeee eter eeeeeeaeeeeeeseeeeaaeeeeeeeeeeaaaees 143 9 Password Security and Resetting CMOS cccccssssneceeeeseseeeeeeeeeeeceeeeeensescenseeeesseeceeeeesesseceeeeeeeessseneeensaees 146 Establishing a Setup or Power On password cceccceeeeeeeeeeeeeeenaeeeeeeeeeeeeeeeeseeeencuesaeeeeeeeeeeeeeteee 147 Resetting the Setup and Power on password c ecceecceeeeeeeeeeeeeeeeeetceeaaaeaaeeeeeeeeeeeeeeeeeeeeeeees 148 Clearing and resetting the CMOS c cccccccsesecccneceeeeseeneneceteseeeceaneceesdseceeneeeensdecneeeeeeededeeneeeeneeeeates 149 Appendix A Power Cord Set Requirements ccccecceeeeeeeeeeeeeeeeeeeeeeeeaeeeaeeeeeeseeeseeeeeeeeeeeseaeeeeeeeeneeneeeees 151 General requirements cccceceeceeeeeeeeaeeee cee eeeeeee ea ceaaeaaanaecceeeeeeees ea saaaeaaaeeaeceeeeseeeeeeesacecesineeeeeeeees 151 Japanese Power Cord Requirement ccsccccccecceeeeeeeeeeeeeeeeeeeee tad seaesasseceasaeaanaaecaeesaeeeeeeeeeeees 151 Country specific requirements cecccceecceceeeeeeeeeeeeceeeeeeaecaeeeeeeeeeeecessecaaaaecaeeceeeeeeeeseesecsecsueeeeeeess 152 Append B Specifications sic iicsccciscissdstesctadainsasscarcesanssdasnchecebiaastadecsnasstanseunsani
85. entori Law Flexible cord must be Type VCT or VCTF 3 conductor 0 75 mm conductor size Wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7A 125V configuration 152 Appendix A Power Cord Set Requirements B Specifications 8300 models Table B 1 Specifications Dimensions with stand Height Width Depth 17 2 in 22 1 in 7 7 in 43 6 cm 56 2 cm 19 6 cm Approximate Weight with stand 21 7 Ib 25 5 Ibs 9 85 kg 11 55 kg Temperature Range Operating Nonoperating 50 to 95 F 22 to 140 F 10 to 35 C 30 to 60 C Relative Humidity non condensing Operating Non operating Maximum Altitude unpressurized 10 90 at ambient 5 95 at ambient 10 90 at ambient 5 95 at ambient Operating 0 10 000 ft 0 3 048 m Non operating 0 30 000 ft 9 144 m Power Supply Rated Voltage Range 100 240 V Rated Line Frequency 50 60 Hz Max Operating Power 230 W 8300 models 153 6300 models Table B 2 Specifications Dimensions with stand Height 16 8 in 42 6 cm Width 20 5 in 52 2 cm Depth 7 7 in 19 6 cm Approximate Weight with stand 19 5 Ib 22 2 Ibs 8 83 kg 10 08 kg Temperature Range Operating 50 to 95 F 10 to 35 C Nonoperating 22 to 140 F 30 to 60 C Relative Humidity non condensing Operating Non operating Maximum Altitude unpressurized 10 90 at ambient 5 95 at
86. eral cables through the stand opening and plug them into the appropriate ports as needed 3 Hold the cable management cover under the cables align the cover hooks with the slots in the stand and then insert the cover and slide it down Figure 6 7 Installing the cable management cover Removing the rear port cover 31 Installing an access panel security screw You may prevent access to internal components by securing the access panel Screw a T15 tamper resistant Torx screw through the left latch of the access panel to prevent removal of the panel Ey NOTE Spare parts for the security screw or associated hardware are not provided Figure 6 8 Securing the access panel D Synchronizing the optional wireless keyboard or mouse The optional wireless keyboard and mouse are easy to set up Just remove the battery tabs on both the keyboard and the mouse to activate the preinstalled batteries Also make sure the Power switch on the bottom of the mouse is in the On position the keyboard does not have a Power switch Then turn on the computer and synchronize them as described below Ey NOTE For better mouse battery life and performance avoid using your mouse on a dark or high gloss surface and turn mouse power off when not in use To synchronize the wireless keyboard and mouse 1 Make sure the keyboard and mouse are next to the computer within 30 cm 1 foot and away from interference from other devices 2 Tu
87. eristics Number of pins conductors in data cable 7 7 Number of pins in power cable 15 Maximum data cable length 39 37 in 100 cm Data interface voltage differential 400 700 mV Drive voltages 3 3 V 5V 12V Jumpers for configuring drive N A Data transfer rate 3 0 Gb s SATA Hard Drive Cables SATA Data Cable Always use an HP approved SATA 3 0 Gb s cable as it is fully backwards compatible with the SATA 1 5 Gb s drives Current HP desktop products ship with SATA 3 0 Gb s hard drives SATA data cables are susceptible to damage if overflexed Never crease a SATA data cable and never bend it tighter than a 30 mm 1 18 in radius The SATA data cable is a thin 7 pin cable designed to transmit data for only a single drive 18 Chapter4 Serial ATA SATA Drive Guidelines and Features SMART ATA Drives The Self Monitoring Analysis and Recording Technology SMART ATA drives for the HP Personal Computers have built in drive failure prediction that warns the user or network administrator of an impending failure or crash of the hard drive The SMART drive tracks fault prediction and failure indication parameters such as reallocated sector count spin retry count and calibration retry count If the drive determines that a failure is imminent it generates a fault alert Hard Drive Capacities The combination of the file system and the operating system used in the computer determines the maximum usable size of a drive parti
88. forget the password for the computer you can clear that password so you can gain access to the information on the computer by resetting the password jumper CAUTION Pushing the CMOS button will reset CMOS values to factory defaults It is important to back up the computer CMOS settings before resetting them in case they are needed later Back up is easily done through Computer Setup See Computer Setup F10 Utility on page 8 for information 146 Chapter 9 Password Security and Resetting CMOS Establishing a Setup or Power on password To establish the power on or setup password features complete the following steps 1 Turn on or restart the computer 2 As soon as the computer turns on press the Esc key while Press the ESC key for Startup Menu message is displayed at the bottom of the screen 3 Press the F10 key to enter Computer Setup 4 To establish Setup password select Security gt Setup Password and follow the instructions To establish a Power On password select Security gt Power On Password and follow the instructions on the screen 5 Before exiting click File gt Save Changes and Exit Establishing a Setup or Power on password 147 Resetting the Setup and Power on password To disable the power on or setup password features or to clear the power on or setup passwords complete the following steps 1 Shut down the operating system properly then turn off the computer and any external devices a
89. ft the connector from its position on top of the left speaker 1 Remove two Torx screws 2 that secure each speaker to the computer 7 Disconnect the speaker cables from the system board connector labeled SPKR 3 Figure 6 62 Removing the speakers 1 erani i E A COMC JEK E a 2 em 2 fon l m Oy d 9 8 Remove the speakers from the computer To install the speakers reverse the removal procedures 74 Chapter6 Removal and Replacement Procedures All in One AlO Chassis Fan The fan is located near the middle of the computer and is secured with three Torx screws You have to remove the metal plate to remove the fan To remove the fan assembly 1 So P p A PN Prepare the computer for disassembly see Preparing to disassemble the computer on page 27 Remove the access panel see Access panel on page 34 Remove the stand see Stand on page 36 Remove the lower panel see Lower panel on page 38 Remove the metal plate see Metal plate on page 39 Disconnect the fan cable from the system board connector labeled CHFAN 1 Remove the three Torx screws that secure the fan to the computer 2 Remove the fan from the computer 3 Figure 6 63 Removing the fan Daae s 3 9 Bu i K To install the fan assembly reverse the removal procedures Ey NOTE To avoid damaging the rubber screw grommets installed around the captive screws when instal
90. functions of the operating system or other software including sleep states Operating Guidelines 23 Routine Care General cleaning safety precautions 1 2 3 4 5 6 Never use solvents or flammable solutions to clean the computer Never immerse any parts in water or cleaning solutions apply any liquids to a clean cloth and then use the cloth on the component Always unplug the computer when cleaning with liquids or damp cloths Always unplug the computer before cleaning the keyboard mouse or air vents Disconnect the keyboard before cleaning it Wear safety glasses equipped with side shields when cleaning the keyboard Cleaning the computer case Follow all safety precautions in General cleaning safety precautions on page 24 before cleaning the computer To clean the computer case follow the procedures described below To remove light stains or dirt use plain water with a clean lint free cloth or swab For stronger stains use a mild dishwashing liquid diluted with water Rinse well by wiping it with a cloth or swab dampened with clear water For stubborn stains use isopropyl rubbing alcohol No rinsing is needed as the alcohol will evaporate quickly and not leave a residue After cleaning always wipe the unit with a clean lint free cloth Occasionally clean the air vents on the computer Lint and other foreign matter can block the vents and limit the airflow Cleaning the keyboard Follow all safety
91. ge 36 4 Remove the lower panel See Lower panel on page 38 5 Remove the memory modules see Memory on page 48 6 Remove the graphics heat sink see Graphics heat sink on page 63 7 Remove the processor heat sink see Processor heat sink model 6300 on page 64 8 Remove the processor see Processor on page 67 9 Remove the WLAN module see mSATA Solid State Drive on page 68 10 Disconnect all cables from the system board noting their location for reinstallation System board 81 11 Remove the cable mounting bracket by removing the Torx screw 1 and then sliding it up 2 and lifting it out of the computer Figure 6 70 Removing the cable mounting bracket nity 1 TINNY 12 On model 6300 remove the eight Torx screws 1 that secure the system board to the computer On model 8300 remove the ten Torx screws that secure the system board to the computer EY NOTE Model 6300 shown in the following image 13 Position the cables on the left side of the board out of the way 2 so you can freely slide the board out of the computer 2YNOTE To allow the system board to slide up so you can remove it you must place the cables in the cable retention areas built into the chassis to the left of the system board Failure to move the cables out of the way will impede system board removal 82 Chapter6 Removal and Replacement Procedures All in One AlO Chassis 14 Slide the system board toward the top of the c
92. h 21 5 LG 21 5 AUO Iiii 23 0 inch 23 CMI 23 LG 23 SAMSUNG To install the converter board reverse the removal procedures 60 Chapter6 Removal and Replacement Procedures All in One AIO Chassis Touch sensor board NOTE The touch sensor board is located on the right side of the computer viewed from behind above the system board It is secured with one Torx screw and has three connectors Touch sensor boards are spared with the touch panel spare part kit Be sure to replace the touch sensor board when replacing a touch display panel Figure 6 47 Touch sensor board location To remove the touch sensor board 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 27 2 Remove the access panel see Access panel on page 34 3 Disconnect the cables from the three connectors on the board 1 NOTE Be careful not to damage the cables when disconnecting them from the board Do not pull on the wires or cables Touch sensor board 61 4 Remove the Torx screw 2 that secures the board to the computer Figure 6 48 Removing the touch sensor board 5 Lift the touch sensor board from the computer To install the touch sensor board reverse the removal procedures 62 Chapter6 Removal and Replacement Procedures All in One AIO Chassis Heat sinks Graphics board and processor Separate heat sinks cool the discrete graphic board select
93. h integrated graphics replace the system board Blank screen and the power LED flashes red seven times once every second followed by a two second pause and the computer beeps seven times Beeps stop after fifth iteration but LEDs continue flashing Cause Solution System board failure ROM detected failure prior to video Replace the system board Blurry video or requested resolution cannot be set Cause Solution If the graphics controller was upgraded the correct graphics 1 Check the supported monitor resolution drivers may not be loaded 2 Install the video drivers included in the upgrade kit 3 Before hardware replacement try to isolate further to make sure issue is not software related Graphics card is bad Replace the graphics card Out of Range displays on screen Cause Solution Video resolution and refresh rate are set higher than what Restart the computer and enter Safe Mode Change the the monitor supports settings to a supported setting then restart the computer so that the new settings take effect Fuzzy focus streaking ghosting or shadowing effects horizontal scrolling lines faint vertical bars or unable to center the picture on the screen flat panel monitors using an analog VGA input connection only Cause Solution Graphics card is not seated properly or is bad 1 Reseat the graphics card 2 Replace the graphics card 116 Chapter 7 Troubleshooting Without Di
94. he configuration you did not accept them Reboot the computer and follow the instructions for accepting the changes A plug and play board may not automatically configure when added if the default configuration conflicts with other devices USB ports on the computer are disabled in Computer Setup Computer will not start Cause Wrong memory modules were used in the upgrade or memory modules were installed in the wrong location 122 Chapter 7 Troubleshooting Without Diagnostics Use Windows Device Manager to deselect the automatic settings for the board and choose a basic configuration that does not cause a resource conflict You can also use Computer Setup to reconfigure or disable devices to resolve the resource conflict Run the Computer Setup utility and ensure that Device available is selected for appropriate USB ports under Security gt USB Security Solution 1 Review the documentation that came with the system to determine if you are using the correct memory modules and to verify the proper installation NOTE DIMM1 must always be installed DIMM1 must be installed before DIMMS 2 Observe the beeps and LED lights on the front of the computer Beeps and flashing LEDs are codes for specific problems 3 If you still cannot resolve the issue contact Customer Support Power LED flashes red five times once every second followed by a two second pause and the computer beeps five times Beeps stop af
95. he access panel see Access panel on page 34 Remove the optical drive see Replacing the optical disc drive on page 45 Remove the stand see Stand on page 36 Remove the lower panel see Lower panel on page 38 Remove the metal plate see Metal plate on page 39 Remove the power supply see Power supply on page 78 Remove the side panels see Side panels on page 76 Remove the speakers see Speakers on page 74 Remove the system board see System board on page 81 Remove the front bezel see Front bezel on page 92 Antenna 95 12 Remove the two Torx screws that secure each antenna to the frame Figure 6 81 Removing the antenna 96 Chapter6 Removal and Replacement Procedures All in One AIO Chassis 13 Note the routing path for each antenna for replacement Figure 6 83 Antenna routing paths NAA A 4 Aa To install the antenna reverse the removal procedures Display panel Model 6300 offers three different display panels LG AUO and CMI Model 8300 offers three different display panels LG Samsung and CMI Display panels require a backlight cable specific to the manufacturer Make sure you use the backlight cable packaged with the display panel The display panel is secured to the base pan with four Torx screws To remove the display panel 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 27 Remove the access panel
96. ion of the Management Engine ME BIOS Extensions option ROM Reboot the computer Unplug the power cord re seat the memory modules and reboot the computer If the memory configuration was recently changed unplug the power cord restore the original memory configuration and reboot the computer If the error persists replace the system board 2202 PMM Deallocation Error during MEBx cleanup 2203 Setup error during MEBx execution Memory error during POST execution of the Management Engine ME BIOS Extensions option ROM MEBx selection or exit resulted in a setup failure Reboot the computer Unplug the power cord re seat the memory modules and reboot the computer If the memory configuration was recently changed unplug the power cord restore the original memory configuration and reboot the computer If the error persists replace the system board Reboot the computer Unplug the power cord re seat the memory modules and reboot the computer If the memory configuration was recently changed unplug the power cord restore the original memory configuration and reboot the computer If the error persists replace the system board POST Numeric Codes and Text Messages 139 Table 8 1 Numeric Codes and Text Messages continued Control panel message 2204 Inventory error during MEBx execution 2205 Interface error during MEBx execution Description BIOS information passe
97. ith audio for second display support Optional MXM graphics card DP audio DP to VGA DVI HDMI dongle support Integrated Gigabit Ethernet Intel 82579 LM Gigabit Network Connection Wireless connectivity optional Integrated 802 11 a b g n or b g n wireless LAN module Bluetooth 4 0 Optional integrated full HD webcam and dual microphone array Premium stereo speakers Optional 6 in 1 media card reader 6 USB ports 4 USB 3 0 2 USB 2 0 Choice of wired or wireless keyboard and mouse Wired USB keyboard and mouse Wired PS 2 keyboard and mouse Wireless keyboard and mouse Face Recognition for HP ProtectTools software with facial recognition auto login capabilities with optional webcam Windows 7 Professional 32 bit or 64 bit operating system 90 percent energy efficient power supply ENERGY STAR qualified EPEAT Gold registered Chapter 1 Product Features Front components Ey NOTE Front components are the same for 6300 and 8300 models Figure 1 2 Front components 0 090 Table 1 1 Front components Component 1 Webcam with privacy shutter optional Component 7 Mute speaker 2 Dual microphone array with optional webcam 8 Reduce volume 3 Webcam activity LED with optional webcam 9 Increase volume 4 16 9 widescreen LED backlit LCD display 10 Mute microphone 5 Power LED 11 Decrease brightness 6 High performance stereo speakers 12 Increase brightness NOTE No
98. iveLock passwords during POST If neither is successfully entered the hard drive will remain inaccessible until one of the passwords is successfully provided during a subsequent cold boot sequence NOTE This selection will only appear when at least one drive that supports the DriveLock feature is attached to the system 14 Chapter 3 Computer Setup F10 Utility Computer Setup Power YNOTE Support for specific Computer Setup options may vary depending on the hardware configuration Table 3 4 Computer Setup Power Option Description OS Power e Runtime Power Management Enable Disable Allows certain operating systems to reduce Management processor voltage and frequency when the current software load does not require the full capabilities of the processor Default is enabled e Idle Power Savings Extended Normal Allows certain operating systems to decrease the processors power consumption when the processor is idle Default is extended e ACPI S3 Hard Disk Reset Enable disable Enabling this causes the BIOS to ensure hard disks are ready to accept commands after resuming from S3 before returning control to the operating system e Unique Sleep State Blink Rates Enable Disable This feature is designed to provide a visual indication of what sleep state the system is in Each sleep state has a unique blink pattern Default is disabled S0 On Solid green LED S3 Stand By 3 blinks at 1Hz 50
99. king utility installed or energy saver features are enabled System ROM is corrupted system is running in Boot Block Emergency Recovery Mode indicated by eight beeps Solution Press any key or click the mouse button and if set type your password Reflash the system ROM with the latest BIOS image Computer is in standby mode Press the power button to resume from standby mode CAUTION When attempting to resume from standby mode do not hold down the power button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved data Blank screen and the power LED flashes red five times once every second followed by a two second pause and the computer beeps five times Beeps stop after fifth iteration but LEDs continue flashing Cause Pre video memory error Solution 1 Reseat DIMMs Power on the system 2 Replace DIMMs one at a time to isolate the faulty module 3 Replace third party memory with HP memory 4 Replace the system board Solving display problems 115 Blank screen and the power LED flashes red six times once every second followed by a two second pause and the computer beeps six times Beeps stop after fifth iteration but LEDs continue flashing Cause Solution Pre video graphics error For systems with a graphics card 1 Reseat the graphics card Power on the system 2 Replace the graphics card 3 Replace the system board For systems wit
100. l boots FullBoot Every x Days Memory count on 1st cold boot on or after the xth day No more memory counts until 1st cold boot on or after x days Clears memory on all boots POST messages enable disable Default is disabled Press the ESC key for Startup Menu Enable Disable Default is enabled Option ROM Prompt enable disable Enabling this feature will cause the system to display a message before loading option ROMs Default is enabled After Power Loss off on previous state Default is Power off Setting this option to Off causes the computer to remain powered off when power is restored On causes the computer to power on automatically as soon as power is restored Previous state causes the computer to power on automatically as soon as power is restored if it was on when power was lost NOTE If you turn off power to the computer using the switch on a power strip you will not be able to use the suspend sleep feature or the Remote Management features POST Delay in seconds Enabling this feature will add a user specified delay to the POST process This delay is sometimes needed for hard disks on some PCI cards that spin up very slowly so slowly that they are not ready to boot by the time POST is finished The POST delay also gives you more time to select F10 to enter Computer F10 Setup Default is None Remote Wakeup Boot Source remote server local hard drive Default is Local hard drive Factory
101. later retrieve Click Internet Options 4 In the Browsing history section on the General tab click the Delete button 5 Select the Cookies check box and click the Delete button Cannot automatically launch Internet programs Cause Solution You must log on to your ISP before some programs will start Internet takes too long to download Web sites Cause Modem is not set up properly 132 Chapter 7 Troubleshooting Without Diagnostics Log on to your ISP and launch the desired program Solution Verify that the modem is connected and communicating properly 1 Select Start gt Control Panel 2 Click on Hardware and Sound 3 Click on Device Manager 4 Double click Modems 5 Select the modem 6 On the General tab click Diagnostics 7 Click Query Modem A Success response indicates the modem is connected and working properly Solving software problems Most software problems occur as a result of the following e The application was not installed or configured correctly e There is insufficient memory available to run the application e There is a conflict between applications Be sure that all the needed device drivers have been installed e Ifyou have installed an operating system other than the factory installed operating system check to be sure it is supported on the system If you encounter software problems see the applicable solutions listed in the following table Table 7 17
102. ling the fan push down on the fan assembly before you tighten the screws Make sure the grommets are positioned correctly before tightening the screws Fan 75 Side panels The side panels are located one each side of the computer They are secured with tabs and the removal procedures are similar for both panels Figure 6 64 Side panel locations To remove the side panels 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 27 Remove the access panel see Access panel on page 34 Remove the stand see Stand on page 36 Remove the optical drive see Replacing the optical disc drive on page 45 2 3 4 Remove the lower panel see Lower panel on page 38 5 6 Push the side panel out from the bottom 1 76 Chapter6 Removal and Replacement Procedures All in One AlO Chassis 7 Rotate the panel out and off of the computer 2 Ey NOTE The removal and replacement procedures are similar for both panels Figure 6 65 Removing the side panels left side shown To install the side panels reverse the removal procedures Side panels 77 Power supply The power supply is located at the middle bottom of the computer It is secured with two Torx screws The power connector mounts separately with one Torx screw The power supply slides out of the bottom of the bracket that secures it Figure 6 66 Power supply location To remove the power supply 1
103. llation problems You may need to reconfigure the computer when you add or remove hardware If you install a plug and play device Windows automatically recognizes the device and configures the computer If you install a non plug and play device you must reconfigure the computer after completing installation of the new hardware In Windows use the Add Hardware Wizard and follow the instructions that appear on the screen WARNING When the computer is plugged into an AC power source voltage is always applied to the system board To reduce the risk of personal injury from electrical shock and or hot surfaces be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching Table 7 10 Solving hardware installation problems A new device is not recognized as part of the system Cause Device is not seated or connected properly Solution Ensure that the device is properly and securely connected and that pins in the connector are not bent down Cable s of new external device are loose or power cables are unplugged Power switch of new external device is not turned on Ensure that all cables are properly and securely connected and that pins in the cable or connector are not bent down Turn off the computer turn on the external device then turn on the computer to integrate the device with the computer system When the system advised you of changes to t
104. lt value 118 Chapter 7 Troubleshooting Without Diagnostics There is no sound or sound volume is too low Cause The application is set to use a different audio device than speakers Solution Some graphics cards support audio over the DisplayPort connection so multiple audio devices may be listed in Device Manager Make sure the correct device is being used Some applications can select which audio output device is used The operating system controls may be set to use a different audio device as the default output device than what is expected Make sure the application has selected the correct audio device Set the operating system to use the correct audio device Solving printer problems If you encounter printer problems see the documentation that came with the printer and to the common causes and solutions listed in the following table Table 7 7 Solving printer problems Printer will not print Cause Printer is not turned on and online Solution Turn the printer on and make sure it is online The correct printer drivers for the application are not installed 1 Install the correct printer driver for the application 2 Try printing using the MS DOS command DIR C gt printer port where printer port is the address of the printer being used If the printer works reload the printer driver If you are on a network you may not have made the connection to the printer Printer m
105. m to make sure the speakers are not muted or to increase the volume Solution 1 3 Make sure airflow to the computer is not blocked Leave a 10 2 cm 4 inch clearance on all vented sides of the computer and above the monitor to permit the required airflow Make sure fans are connected and working properly some fans only operate when needed Make sure the processor heat sink is installed properly Transfer data from the hard drive to create more space on the hard drive Low on memory Add more memory Hard drive fragmented Program previously accessed did not release reserved memory back to the system Defragment hard drive Restart the computer Virus resident on the hard drive Run virus protection program Too many applications running 1 Close unnecessary applications to free up memory 2 Add more memory Some applications run in the background and can be closed by right clicking on their corresponding icons in the task tray To prevent these applications from launching at startup go to Start gt All Programs gt Accessories gt Run and type msconfig On the Startup tab of the System Configuration Utility clear applications that you do not want to launch automatically Some software applications especially games are stressful 1 Lower the display resolution for the current application on the graphics subsystem or consult the documentation that came with the application for s
106. mation on choosing a workspace and creating a safe and comfortable work environment For more information refer to the Safety amp Regulatory Information guide Safety and comfort 107 Solving general problems You may be able to easily resolve the general problems described in this section If a problem persists and you are unable to resolve it yourself or if you feel uncomfortable about performing the operation contact an authorized dealer or reseller WARNING When the computer is plugged into an AC power source voltage is always applied to the system board To reduce the risk of personal injury from electrical shock and or hot surfaces be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching Table 7 1 Solving general problems Computer appears locked up and will not turn off when the power button is pressed Cause Solution Software control of the power switch is not functional 1 Press and hold the power button for at least four seconds until the computer turns off 2 Disconnect the power cord from the electrical outlet Computer will not respond to USB keyboard or mouse Cause Solution Computer is in standby mode To resume from standby mode press the power button or press any key CAUTION When attempting to resume from standby mode do not hold down the power button for more than four seconds Otherwise the computer will shut down and
107. n sink remove the protective covering from the bottom of the fan sink and place it in position atop the processor 7 Secure the fan sink to the system board and system board tray Z CAUTION Fan sink retaining screws should be tightened in diagonally opposite pairs as in an X to evenly seat the fan sink on the processor This is especially important as the pins on the socket are very fragile and any damage to them may require replacing the system board 7 NOTE After installing a new processor onto the system board always update the system ROM to ensure that the latest version of the BIOS is being used on the computer The latest system BIOS can be found on the Web at http h18000 www hp com support mSATA Solid State Drive The mSATA SSD is located on the bottom of the system board The drive is secured with two Phillips screws Ey NOTE In the following image the mSATA SSD is not shown Figure 6 55 mSATA SSD location 68 Chapter6 Removal and Replacement Procedures All in One AIO Chassis To remove the mSATA SSD 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 27 2 Remove the access panel see Access panel on page 34 3 Remove the two Phillips screws that secure the SSD to the computer 4 Lift the SSD to a 45 degree angle and then pull it away to remove it from the socket To install the mSATA SSD reverse the removal procedures Ey NOTE mSA
108. nd disconnect the power cord from the power outlet 2 With the power cord disconnected press the power button again to drain the system of any residual power WARNING To reduce the risk of personal injury from electrical shock and or hot surfaces be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching Z CAUTION When the computer is plugged in the power supply always has voltage applied to the system board even when the unit is turned off Failure to disconnect the power cord can result in damage to the system Static electricity can damage the electronic components of the computer or optional equipment Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object See the Regulatory Safety and Environmental Notices guide for more information 3 Remove the access panel 4 Locate the header and jumper labeled PSWD Ey NOTE The password jumper is blue so that it can be easily identified For assistance locating the password jumper and other system board components see the Illustrated Parts amp Service Map IPSM The IPSM can be downloaded from http www hp com support Remove the jumper Replace the jumper Replace the access panel Reconnect the external equipment ee ee Plug in the computer and turn on power Allow the operating system to start This clears the current
109. nd the point where the cord exits from the product Z WARNING Do not operate this product with a damaged power cord set If the power cord set is damaged in any manner replace it immediately Japanese Power Cord Requirements For use in Japan use only the power cord received with this product Z CAUTION Do not use the power cord received with this product on any other products General requirements 151 Country specific requirements Additional requirements specific to a country are shown in parentheses and explained below Country Accrediting Agency Country Accrediting Agency Australia 1 EANSW Italy 1 IMQ Austria 1 OVE Japan 3 METI Belgium 1 CEBC Norway 1 NEMKO Canada 2 CSA Sweden 1 SEMKO Denmark 1 DEMKO Switzerland 1 SEV Finland 1 SETI United Kingdom 1 BSI France 1 UTE United States 2 UL Germany 1 VDE 1 The flexible cord must be Type HO5VV F 3 conductor 0 75mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country where it will be used 2 The flexible cord must be Type SVT or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15A 125V or NEMA 6 15P 15A 250V configuration 3 Appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese D
110. nnect keyboard with computer turned off 2 Replace the system board 1 Reconnect the keyboard with computer turned off 2 Ensure that none of the keys are depressed 3 Replace the keyboard 4 Replace the system board 136 Chapter 8 POST Error Messages Table 8 1 Numeric Codes and Text Messages continued Control panel message Description Recommended action 501 Display Adapter Failure Graphics display controller 1 Reseat the graphics card if applicable 2 Clear CMOS See Appendix B Password Security and Resetting CMOS on page 146 3 Verify monitor is attached and turned on 4 Replace the graphics card if possible 510 Flash Screen Image Corrupted Flash Screen image has errors Reflash the system ROM with the latest BIOS image 511 CPU CPUA or CPUB Fan not Detected CPU fan is not connected or may have malfunctioned 1 Reseat CPU fan 2 Reseat fan cable 3 Replace CPU fan 512 Chassis Rear Chassis or Front Chassis Fan not Detected Chassis rear chassis or front chassis fan is not connected or may have malfunctioned 1 Reseat chassis rear chassis or front chassis fan 2 Reseat fan cable 3 Replace chassis rear chassis or front chassis fan 513 Front Chassis fan not detected Front chassis fan is not connected or may have malfunctioned 1 Reseat front chassis fan 2 Reseat fan cable 3 Replace front chassis fan
111. o is hidden in Computer Setup Enable the audio in Computer Setup Security gt Device Security gt System Audio The external speakers are not turned on Turn on the external speakers The audio device may be connected to the wrong jack Ensure that the device is connected to the correct jack on the computer The speakers should be plugged into the rear line out jack and the headphones should be plugged into the front headphone jack External speakers plugged into the wrong audio jack on a See the sound card documentation for proper speaker recently installed sound card connection Solving audio problems 117 Table 7 6 Solving audio problems continued Sound does not come out of the speaker or headphones Cause Solution Digital CD audio is not enabled Enable digital CD audio In the Device Manager right click on the CD DVD device and select Properties Make sure Enable digital CD audio for this CD ROM device is checked Headphones or devices connected to the line out connector Turn on and use headphones or external speakers if mute the internal speaker connected or disconnect headphones or external speakers Computer is in standby mode Press the power button to resume from standby mode CAUTION When attempting to resume from standby mode do not hold down the power button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved data Internal speaker is disabled in
112. omputer 3 and then lift up the board from left side to prevent interference between the side I O bracket with the I O ports on board Figure 6 71 Removing the system board model 6300 shown To install the system board reverse the removal procedures Replace the thermal pad below the system board System board 83 When replacing the system board be sure to route the cables correctly See the following images for cable routing Route the following cables from under the system board cable mounting bracket e Display LVDS e Optical drive data SATA e Optical drive power e Converter board 84 Chapter6 Removal and Replacement Procedures All in One AIO Chassis CET ESSERG Morse Steam PVT ABCDSE Seite nee an Route the following cables from under the power supply e Power button board e Hard drive data SATA e Hard drive power Hood sensor ww aane System board 85 Updating SMBIOS Information When replacing the system board you must reprogram the SMBIOS information on the affected computer Failure to reprogram the board will result in eventual failure such as an activation failure need to reactivate the system or a system recovery failure To update SMBIOS information in Computer Setup 1 Turn on or restart the computer 2 Press Esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Ey NOTE If you do not press Esc at
113. on the system board located behind the memory access panel To remove or install memory modules To remove a memory module 1 Prepare the computer for disassembly See Preparing to disassemble the computer on page 27 2 Place the computer face down on a soft flat surface HP recommends that you set down a blanket towel or other soft cloth to protect the screen surface from scratches or other damage 3 Remove the access panel see Access panel on page 34 4 Toremove a memory module press outward on the two latches on each side of the SODIMM 1 then pull the SODIMM out of the socket 2 Figure 6 34 Removing a memory module Memory 49 5 To install a memory module slide the SODIMM into the socket at approximately a 30 angle 1 then press the SODIMM down 2 so that the latches lock it in place Figure 6 35 Installing a memory module f IAO Ey NOTE A memory module can be installed in only one way Match the notch on the module with the tab on the memory socket The computer automatically recognizes the additional memory when you turn on the computer 50 Chapter6 Removal and Replacement Procedures All in One AlO Chassis Replacing the battery The RTC battery is located near the memory modules under the memory access panel Figure 6 36 Battery location The battery is located in the memory compartment The battery that comes with the computer provides power to the real time clock When
114. otate the locking lever to its full open position 1 Raise and rotate the microprocessor retainer to its fully open position 2 Carefully lift the processor from the socket 3 Z CAUTION Do NOT handle the pins in the processor socket These pins are very fragile and handling them could cause irreparable damage Once pins are damaged it may be necessary to replace the system board The heat sink must be installed within 24 hours of installing the processor to prevent damage to the processor s solder connections Figure 6 54 Removing the processor o P To install a new processor 1 2 Place the processor in its socket and close the retainer Make sure the slot in the processor fits into the post on the socket Secure the locking lever If reusing the existing heat sink go to step 3 If using a new heat sink go to step 6 Processor 67 3 If reusing the existing fan sink clean the bottom of the fan sink with the alcohol pad provided in the spares kit Z CAUTION Before reinstalling the fan sink you must clean the top of the processor and the bottom of the fan sink with an alcohol pad supplied in the spares kit After the alcohol has evaporated apply thermal grease to the top of the processor from the syringe supplied in the spares kit 4 Apply the thermal grease provided in the spares kit to the top of the processor and install the fan sink atop the processor 5 Goto step 7 6 If using a new fa
115. oving 63 height adjustment 29 hood sensor removing 103 l installing 2 5 inch drive single 41 3 5 inch hard disc drive 41 access panel security screw 32 battery 51 optical disc drive 45 Internet access problems 131 K keyboard cleaning 24 synchronizing wireless 32 keyboard problems 120 L LEDs blinking power 143 blinking PS 2 keyboard 143 lower panel removing 38 M Media Card Reader problems 114 memory module removing 48 Index 155 memory problems 126 metal plate removing 39 monitor problems 115 mouse cleaning 25 synchronizing wireless 32 mouse problems 120 mSATA SSD removing 68 N network problems 124 numeric error codes 135 O opening the computer 27 operating guidelines 23 optical disc drive replacing 45 optical drive connector removing 105 optical drive problems 128 overheating prevention 23 P password clearing 146 power on 146 setup 146 POST error messages 134 power cord set requirements country specific 152 power problems 111 power supply 153 154 removing 78 power on password 146 printer problems 119 problems audio 117 CD ROM or DVD 128 flash drive 130 general 108 hard drive 111 hardware installation 122 Internet access 131 keyboard 120 Media Card Reader 114 memory 126 monitor 115 mouse 120 156 Index network 124 power 111 printer 119 processor 128 software 133 processor problems 128 R rear components 5 rear port cover removing 31 removal and replacement p
116. owing packaging and grounding precautions are necessary to prevent damage to electric components and accessories e To avoid hand contact transport products in static safe containers such as tubes bags or boxes e Protect all electrostatic parts and assemblies with conductive or approved containers or packaging e Keep electrostatic sensitive parts in their containers until they arrive at static free stations e Place items on a grounded surface before removing them from their container Electrostatic discharge information 21 Always be properly grounded when touching a sensitive component or assembly Avoid contact with pins leads or circuitry Place reusable electrostatic sensitive parts from assemblies in protective packaging or conductive foam Personal grounding methods and equipment Use the following equipment to prevent static electricity damage to equipment Wrist straps are flexible straps with a maximum of one megohm 10 resistance in the ground cords To provide proper ground a strap must be worn snug against bare skin The ground cord must be connected and fit snugly into the banana plug connector on the grounding mat or workstation Heel straps Toe straps Boot straps can be used at standing workstations and are compatible with most types of shoes or boots On conductive floors or dissipative floor mats use them on both feet with a maximum of one megohm 10 resistance between the operator and ground Stati
117. p password must be set e Reset to Factory Settings some models Do not reset Reset Resetting to factory defaults will erase all security keys Changing this setting requires turning the computer off and then back on Default is Do not reset CAUTION The embedded security device is a critical component of many security schemes Erasing the security keys will prevent access to data protected by the Embedded Security Device Choosing Reset to Factory Settings may result in significant data loss OS management of Embedded Security Device some models enable disable This option allows the user to limit operating system control of the Embedded Security Device Changing this setting requires turning the computer off and then back on This option allows the user to limit OS control of the Embedded Security Device Default is enabled This option is automatically disabled if Trusted Execution Technology is enabled Reset of Embedded Security Device through OS some models enable disable This option allows the user to limit the operating system ability to request a Reset to Factory Settings of the Embedded Security Device Changing this setting requires turning the computer off and then back on Default is disabled NOTE To enable this option a Setup password must be set DriveLock Security Allows you to assign or modify a master or user password for hard drives When this feature is enabled the user is prompted to provide one of the Dr
118. puter using the keyboard then restart the computer Remove the roller ball cover on the mouse and clean the internal components Mouse may need repair See the Worldwide Limited Warranty for terms and conditions Computer is in standby mode Press the power button to resume from standby mode CAUTION When attempting to resume from standby mode do not hold down the power button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved data Mouse will only move vertically horizontally or movement is jerky Cause Mouse roller ball or the rotating encoder shafts that make contact with the ball are dirty Solution Remove roller ball cover from the bottom of the mouse and clean the internal components with a mouse cleaning kit available from most computer stores A wireless keyboard mouse is not working correctly Symptoms include lagging mouse movement jumpy mouse keyboard or no function of mouse keyboard and external drive Cause If your computer is equipped with USB 3 0 ports connected USB 3 0 devices can interfere with the wireless keyboard USB receiver Solution Connect the wireless keyboard USB receiver to a USB 2 0 port that is separated from ports with USB 3 0 devices If you still experience interference you may have to place the connectors farther apart using an external USB hub Solving keyboard and mouse problems 121 Solving hardware insta
119. r For one device use SATA 0 For two devices use SATA 0 and SATA 1 For three devices use SATA 0 SATA 1 and SATA 2 Either remove the Drivelocked SATA device or disable the Drivelock feature To disable the Drivelock feature enter Computer Setup change Storage gt Storage Options gt SATA Emulation to IDE and select File gt Save Changes and Exit Reenter Computer Setup and select Security gt Drivelock Security For each listed Drivelock capable SATA device ensure Drivelock is Disabled Lastly change Storage gt Storage Options gt SATA Emulation back to RAID and select File gt Save Changes and Exit 1801 Microcode Patch Error 138 Chapter 8 POST Error Messages Processor is not supported by ROM BIOS 1 Upgrade BIOS to proper version 2 Change the processor Table 8 1 Numeric Codes and Text Messages continued Control panel message Description Recommended action 2200 PMM Allocation Error during MEBx Download Memory error during POST execution of the Management Engine ME BIOS Extensions option ROM f 2 Reboot the computer Unplug the power cord re seat the memory modules and reboot the computer If the memory configuration was recently changed unplug the computer restore the original memory configuration and reboot the computer If the error persists replace the system board 2201 MEBx Module did not checksum correctly Memory error during POST execut
120. reboot the machine Installing or upgrading device drivers Windows systems When installing optional hardware devices after the operating system installation is complete you must also install the drivers for each of the devices If prompted for the i386 directory replace the path specification with C i386 or use the Browse button in the dialog box to locate the i386 folder This action points the operating system to the appropriate drivers Obtain the latest support software including support software for the operating system from http www hp com support Select your country and language select Download drivers and software and firmware enter the model number of the computer and press Enter Accessing disk image ISO files There are disk image files ISO files included on your PC that contain the installation software for additional software These CD image files are located in the folder C SWSetup ISOs Each iso file can be burned to CD media to create an installation CD It is recommended that these disks be created and the software installed in order to get the most from your PC The software and image file names are e Corel WinDVD SD and BD installation software for WinDVD used to play DVD movies e HP Insight Diagnostics OR Vision Diagnostics software to perform diagnostic activities on your PC Protecting the software To protect the software from loss or damage keep a backup copy of all system softwar
121. replacing the battery use a battery equivalent to the battery originally installed in the computer The computer comes with a 3 volt lithium coin cell battery WARNING The computer contains an internal lithium manganese dioxide battery There is a risk of fire and burns if the battery is not handled properly To reduce the risk of personal injury Do not attempt to recharge the battery Do not expose to temperatures higher than 60 C 140 F Do not disassemble crush puncture short external contacts or dispose of in fire or water Replace the battery only with the HP spare designated for this product Z CAUTION Before replacing the battery it is important to back up the computer CMOS settings When the battery is removed or replaced the CMOS settings will be cleared Static electricity can damage the electronic components of the computer or optional equipment Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object Eyf NOTE The lifetime of the lithium battery can be extended by plugging the computer into a live AC wall socket The lithium battery is only used when the computer is NOT connected to AC power HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs go to http www hp com recycle 1 Prepare the computer for disassembly s
122. rity lock slot 10 Stereo audio line out 4 Power connector 11 Rear port cover 5 2 PS 2 mouse and keyboard connectors 12 Serial port optional 6 2 USB 2 0 ports 13 Access panel security screw 7 2 USB 3 0 ports Rear components 5 6 2 Installing and customizing the software If your computer was not shipped with a Microsoft operating system some portions of this documentation do not apply Additional information is available in online help after you install the operating system Ey NOTE If the computer was shipped with Windows 7 loaded you will be prompted to register the computer with HP Total Care before installing the operating system You will see a brief movie followed by an online registration form Fill out the form click the Begin button and follow the instructions on the screen CAUTION Do not add optional hardware or third party devices to the computer until the operating system is successfully installed Doing so may cause errors and prevent the operating system from installing properly Ey NOTE Be sure there is a 10 2 cm 4 inch clearance at the back of the unit and above the monitor to permit the required airflow Installing the operating system The first time you turn on the computer the operating system is installed automatically This process takes about 5 to 10 minutes depending on which operating system is being installed Carefully read and follow the instructions on the screen to complete
123. rives in their protective packaging until they are actually mounted in the CPU e Avoid dropping drives from any height onto any surface e Ifyou are inserting or removing a hard drive turn off the computer Do not remove a hard drive while the computer is on or in standby mode e Before handling a drive ensure that you are discharged of static electricity While handling a drive avoid touching the connector For more information about preventing electrostatic damage refer to Electrostatic discharge information on page 21 e Do not use excessive force when inserting a drive e Avoid exposing a hard drive to liquids temperature extremes or products that have magnetic fields such as monitors or speakers Lithium coin cell battery The battery that comes with the computer provides power to the real time clock and has a minimum lifetime of about three years See the appropriate removal and replacement chapter for the chassis you are working on in this guide for instructions on the replacement procedures Z WARNING This computer contains a lithium battery There is a risk of fire and chemical burn if the battery is handled improperly Do not disassemble crush puncture short external contacts dispose in water or fire or expose it to temperatures higher than 140 F 60 C Do not attempt to recharge the battery Ey NOTE Batteries battery packs and accumulators should not be disposed of together with the general household wast
124. rn on the computer 32 Chapter6 Removal and Replacement Procedures All in One AlO Chassis 3 Insert the wireless receiver into a USB 2 0 port on the computer NOTE Insert the wireless receiver into a USB 2 0 port that is separated from USB 3 0 devices Figure 6 9 Installing the wireless receiver 4 Make sure the Power switch on the bottom of the mouse is in the On position 5 Press and release the Connect button on the bottom of the mouse The blue activity LED from the wireless receiver illuminates when the synchronization command has been received and turns off when synchronization is complete 6 Press and release the Connect button on the bottom of the keyboard The blue activity LED from the wireless receiver illuminates when the synchronization command has been received and turns off when synchronization is complete Figure 6 10 Synchronizing the wireless keyboard and mouse PY NOTE Ifthe procedure does not work remove and then reinsert the wireless keyboard and mouse receiver from the back of the computer and then synchronize the keyboard and mouse again If synchronization still does not work remove and replace the batteries Synchronizing the optional wireless keyboard or mouse 33 Access panel The computer has one main rear access panel that allows access to internal components To remove the access panel 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page
125. rocedures access panel 34 All in One chassis 27 antenna 95 card reader board 87 converter board 58 display panel 97 fan 75 front bezel 92 graphics board 72 hard drive connector 105 heat sink 63 hood sensor 103 lower panel 38 memory 48 metal plate 39 mSATA SSD 68 optical drive connector 105 power button board 89 power supply 78 preparing to disassemble the computer 27 serial port 53 side panels 76 speakers 74 stand 36 system board 81 thermal module 63 touch sensor board 61 webcam module 55 WLAN module 69 removing battery 51 resetting CMOS 146 password jumper 146 rotation 29 S safety and comfort 107 safety precautions cleaning 24 SATA connectors on system board 18 data cable pinouts 18 hard drive characteristics 18 screws correct size 25 security access panel security screw location 32 serial port removing 53 service considerations 25 setup password 146 side components 4 side panels removing 76 software problems 133 servicing computer 25 spare part number tamper resistent wrench 25 Torx T 15 screwdriver 25 speakers removing 74 specifications computer 153 stand removing 36 static electricity 21 swivel adjustment 28 synchronizing wireless keyboard and mouse 32 system board removing 81 SATA connectors 18 tamper proof screws tool 25 temperature control 23 thermal module removing 63 tilt adjustment 28 tools servicing 25 Torx T15 screwdriver 25 touch sensor board removing 61 V ventila
126. s further clarity into the failure BIOS version and ME firmware MEBx handles transference of information version between the system BIOS and ME firmware 3 Ifthe error still persists replace the system board 2231 ME error during MEBx execution Error occurred during MEBx execution 1 Reboot the computer which fails into ME grouping 2 Ifthe error persists update to the latest BIOS version and ME firmware version 3 Ifthe error still persists replace the system board 2232 AMT error during MEBx execution Error occurred during MEBx execution 1 Reboot the computer which fails into AMT grouping 2 Ifthe error persists update to the latest BIOS version and ME firmware version 3 Ifthe error still persists replace the system board 2233 HECI error during MEBx execution Error occurred during MEBx execution 1 Reboot the computer which fails into MEI or HECI grouping 2 Ifthe error persists update to the latest BIOS version and ME firmware version 3 If the error still persists replace the system board 2239 ME image lock failure Special system configurations with reduced 1 Reboot the computer ME firmware image require BIOS control of ME firmware upgrading A failure has 2 Ifthe error persists update to the latest occurred after the ME firmware update BIOS version and ME firmware process in which the BIOS could not relock version the ME firmware region 3 If the error still persists replace the system board
127. saas 114 Solving display problems sesrcsisrraccisariireiii ed iini EERE AEN REEERE 115 S lving audio PrODISMS svssiscscesessccderereeecetacuvaaaccdgartansdeadereviaccaduensdccaaaeuvwsdccdervudanddeevasvieeeseevwaaredbivinandes 117 Solving printer problems 0 cccceeceeeeeeeeeee cance eee ee teste ete eeacaaaaecaeeeeeeeeeseseesecaaaaeaaeeeeeeeeeeseetsnsenaesaeeees 119 Solving keyboard and MOUSE problems 0 0 00 eee eect eee eeeee eee e eect tees ee eaaeee sees taeeeeeeeeaaeeeeeeeeneeeeeseeaas 120 Solving hardware installation problems ccs eect ee eee eene eee eee eneeee sete naeeeeeeetaeeeeeeeeeiaeeeeeeaaas 122 Solving network problems ccceeeee eect ee eee nee erent eee seen ae eee ee teat eee ee enaaeeeeeeenaeeeeeeeenaeeeesenaes 124 SOMVING memory proble MS esini ene evaadeeede as ETEEN EEEE EE 126 Solving processor probl MS sravisarcccessarcastcaradaceperweaateacernancaddecrenaiacedsueas ad aaa NAA 128 Solving CD ROM and DVD problemS 0 cece eect nee eee eee ttne eee eter ae eee seen aaeeeeeeeeaaeeeeeeeenneeeeseeaas 128 Solving USB flash drive Problem ccccsccscecceesescccecceseecceccessseneceetenscdeeeeesseceeeetessacseceesteneaeetentacees 130 solving internet access problems wiccdiaventocecestsandocccansaatedeaeesdccecdsansecdegartbaelledadenysted ba runliucdeveanceees dies 131 Solving software ProDleMs ceeceeeeeeeeeeeee eee ee eecne eee eee ae tees eee aeee eee eaaeeeeeeetaeeeeeeenneeee
128. sazachddasdadcacadstyansuadcaauasannopeaaesececacaraadcuedeaaanedsadaleeaneacedseauaasunokatees a a Eaa 78 Sytem DOA 22 siceatecavisinines eiaasiete teed eee acted eden Aaeeedens Nien nee ete 81 card reader DOAN sisd ccdasasutececsnaduaticacdandavdeacda naval add ba vid tecdenpaetsanda A ded paneled A 87 Power Dutton DOAN sis sssdis cose eka dasecvesstadoebetuesdaaseededssdab E nase O aaa 89 Front bezels aiia a E ca aotananeedeachaueleseie acd A EAA A aAA EA E 92 Antenna ateena e a a a aaa a a a Aa AAN 95 Display panel jxisssassieccissiaeccezssSacwuades lace cedessaadecanedeaneasendcdhoaahensddsaraaccaadsssauecwactanhacdencdseauactabbaanees Ea 97 Hood SENSO aonana na a a aes eu adh a a a a E E 103 Hard drive and optical drive cables and connectors cccceeceeeeeeeeeeceneeceeeeeeeeeeeesececcenenaesaeeeeeeeeens 105 7 Troubleshooting Without Diagnostics ccccccessseeteeeeseseeeeeeeeseneeeeneeeceeeeeeesseeneeeeesseeneeesasseeneeeesscueeeensnees 107 Safely ANd COMMOM sicivssiccecertiancccaueeeaancogeneseeccedabuviancucartyublalagerewascldenvadandagdueyiwccudeansiee are iueeiar ented 107 Solving general problems cece cere nnn eee eee ened eee taaeee eee taeeeeeeenieeeeeeenea 108 Solving POWER problems imsiu a a E E a aA E TA E E ERARE 111 Solving hard drive probleMS sauriieseniirr niina EANAN AERAN AEAN 111 Solving media card reader problems cecceeeeeeeeeeeee eee eene eee settee eee eeeeaaeeeeeeeaeeeeeeeaaeeeeeeenieeeee
129. sembly Power LED flashes red four times once every second followed by a two second pause and the computer beeps four times Beeps stop after fifth iteration but LEDs continue flashing Cause Solution Power failure power supply is overloaded 1 Check if a device is causing the problem by removing ALL attached devices Power on the system If the system enters the POST then power off and replace one device at a time and repeat this procedure until failure occurs Replace the device that is causing the failure Continue adding devices one at a time to ensure all devices are functioning properly 2 Replace the power supply 3 Replace the system board Solving hard drive problems Table 7 3 Solving hard drive problems Hard drive error occurs Cause Solution Hard disk has bad sectors or has failed 1 Right click Start click Explore and right click on a drive Select Properties then select the Tools tab Under Error checking click Check Now 2 Use a utility to locate and block usage of bad sectors If necessary reformat the hard disk Solving power problems 111 Disk transaction problem Cause Either the directory structure is bad or there is a problem with a file Drive not found identified Cause Cable could be loose The system may not have automatically recognized a newly installed device Solution Right click Start click Explore and right click on a drive Select Properties then select
130. sor fits tightly into the slot Removal may require a flat blade screwdriver to help disengage it Figure 6 92 Removing the hood sensor To install the hood sensor reverse the removal procedures 104 Chapter 6 Removal and Replacement Procedures All in One AIO Chassis Hard drive and optical drive cables and connectors The hard drive and optical drive connectors are located near the middle of the computer partially under the main display bracket Each connector is secured with two Torx screws and has two cables that connect to the system board The optical drive connector cables are longer than the hard drive connector cables Figure 6 93 Hard drive cable and optical drive cable location To remove the hard drive or optical drive connector 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 27 Remove the access panel see Access panel on page 34 Remove the stand see Stand on page 36 Remove the lower panel see Lower panel on page 38 Remove the side panels see Side panels on page 76 Remove the metal plate see Metal plate on page 39 Remove the power supply see Power supply on page 78 Remove the system board see System board on page 81 O PO Re oe po p Remove the front bezel see Front bezel on page 92 Remove the display panel see Display panel on page 97 _ Remove two Torx screws that secure the hard drive connector
131. t Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object See the Safety amp Regulatory Information guide for more information 3 Remove the computer cover or access panel CAUTION Pushing the CMOS button will reset CMOS values to factory defaults It is important to back up the computer CMOS settings before resetting them in case they are needed later Back up is easily done through Computer Setup See Computer Setup F10 Utility on page 8 for information on backing up the CMOS settings Clearing and resetting the CMOS 149 4 Locate press and hold the CMOS button in for five seconds EY NOTE Make sure you have disconnected the AC power cord from the wall outlet The CMOS button will not clear CMOS if the power cord is connected Figure 9 1 CMOS button Ey NOTE For assistance locating the CMOS button and other system board components see the Illustrated Parts amp Service Map IPSM 5 Replace the computer cover or access panel 6 Reconnect the external devices 7 Plugin the computer and turn on power Ey NOTE You will receive POST error messages after clearing CMOS and rebooting advising you that configuration changes have occurred Use Computer Setup to reset any special system setups along with the date and time For instructions on Computer Setup see Computer Setup F10 Utility on page 8 150 Chapter
132. ter fifth iteration but LEDs continue flashing Cause Memory is installed incorrectly or is bad Solution CAUTION To avoid damage to the DIMMs or the system board you must unplug the computer power cord before attempting to reseat install or remove a DIMM module 1 Reseat DIMMs Power on the system 2 Replace DIMMs one at a time to isolate the faulty module NOTE DIMM1 must always be installed DIMM1 must be installed before DIMM3 3 Replace third party memory with HP memory 4 Replace the system board Power LED flashes red six times once every second followed by a two second pause and the computer beeps six times Beeps stop after fifth iteration but LEDs continue flashing Cause Graphics card is not seated properly or is bad or system board is bad Solution For systems with a graphics card 1 Reseat the graphics card Power on the system 2 Replace the graphics card 3 Replace the system board For systems with integrated graphics replace the system board Power LED flashes red ten times once every second followed by a two second pause and the computer beeps ten times Beeps stop after fifth iteration but LEDs continue flashing Cause Bad option card Solution 1 Check each option card by removing the cards one at time if multiple cards then power on the system to see if fault goes away 2 Once bad card is identified remove and replace bad option card 3 Repl
133. th two Torx screws and has two connectors Use the same converter spare part for all display panels however you must change jumper settings on the board based on the display panel Figure 6 45 Converter board location To remove the converter board 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 27 2 Remove the access panel see Access panel on page 34 3 Disconnect the two cables from the board 1 Ey NOTE Be careful not to damage the cables when disconnecting them from the board Do not pull on the wires 58 Chapter6 Removal and Replacement Procedures All in One AlO Chassis 4 Remove the two black Torx screws 2 that secure the board to the computer Note the converter board jumper settings stamped on the chassis 3 Be sure to correctly position the jumpers on the converter board for the installed display panel Figure 6 46 Removing the converter board 5 Lift the converter board from the computer Be sure to correctly position the jumpers on the converter board for the installed display panel as follows CAUTION Incorrect jumper placement can result in damage to the converter board and display panel e 21 5 inch panel o AUO panel pins 1 2 CMI panel pins 3 4 LG panel pins 7 8 e 23 0 inch panel o CMI panel pins 5 6 LG panel pins 9 10 Samsung panel pins 11 12 Converter board 59 21 5 inc
134. tion A drive partition is the largest segment of a drive that may be properly accessed by the operating system A single hard drive may therefore be subdivided into a number of unique drive partitions in order to make use of all of its space Because of the differences in the way that drive sizes are calculated the size reported by the operating system may differ from that marked on the hard drive or listed in the computer specification Drive size calculations by drive manufacturers are bytes to the base 10 while calculations by Microsoft are bytes to the base 2 Drive Partition Capacity Limits Maximum Size File System Controller Type Operating System Partition Drive FAT 32 ATA Windows 7 32 GB 2 TB NTFS ATA Windows 7 2 TB 2 TB SMART ATA Drives 19 5 Routine Care and Disassembly Preparation This chapter provides general service information for the computer Adherence to the procedures and precautions described in this chapter is essential for proper service CAUTION When the computer is plugged into an AC power source voltage is always applied to the system board You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage 20 Chapter5 Routine Care and Disassembly Preparation Electrostatic discharge information A sudden discharge of static electricity from your finger or other conductor can destroy static sensitive devices or microcircui
135. tion proper 23 WwW Wake on LAN feature 124 webcam module removing 55 WLAN module removing 69 Index 157
136. to enable or disable functions of the embedded Management Engine ME such as Active Management Technology AMT If set to disable the Management Engine is set to a temporarily disabled state and will not provide functions beyond necessary system configuration Default is enabled Unconfigure AMT ME enable disable Allows you to unconfigure any provisioned management settings for AMT The AMT settings are restored to factory defaults This feature should be used with caution as AMT will not be able to provide any set AMT management functions once unconfigured Default is disabled Hide Unconfigure ME Confirmation Prompt enable disable Allows you to set the system to not display the confirmation to unconfigure ME Watchdog Timer enable disable Allows you to set amount of time for a operating system and BIOS watchdog alert to be sent if the timers are not deactivated BIOS watchdog is deactivated by BIOS and would indicate that a halt occurred during execution if the alert is sent to the management console An operating system alert is deactivated by the operating system image and would indicate that a hang occurred during its initialization Default is enabled Computer Setup F10 utilities 17 4 Serial ATA SATA Drive Guidelines and Features Ey NOTE HP only supports the use of SATA hard drives on these models of computer No Parallel ATA PATA drives are supported SATA Hard Drives Serial ATA Hard Drive Charact
137. ton is working correctly Try the following 1 Replace the system board OR Press and hold the power button for less than 4 seconds If the hard drive LED does not turn on green then 1 Check that the unit is plugged into a working AC outlet 2 Open rear cover and check that the power button cable is properly connected to the system board 3 Check to see if the 5V_aux light on the system board is turned on If it is turned on then replace the power button board and cable If the problem persists replace the system board 4 Replace the AC adapter 9 Password Security and Resetting CMOS This computer supports security password features which can be established through the Computer Setup Utilities menu This computer supports two security password features that are established through the Computer Setup Utilities menu setup password and power on password When you establish only a setup password any user can access all the information on the computer except Computer Setup When you establish only a power on password the power on password is required to access Computer Setup and any other information on the computer When you establish both passwords only the setup password will give you access to Computer Setup When both passwords are set the setup password can also be used in place of the power on password as an override to log in to the computer This is a useful feature for a network administrator If you
138. try Often the spark is neither felt nor heard but damage occurs An electronic device exposed to electrostatic discharge ESD may not appear to be affected at all and can work perfectly throughout a normal cycle The device may function normally for a while but it has been degraded in the internal layers reducing its life expectancy Networks built into many integrated circuits provide some protection but in many cases the discharge contains enough power to alter device parameters or melt silicon junctions Generating static The following table shows that e Different activities generate different amounts of static electricity e Static electricity increases as humidity decreases Relative Humidity Event 55 40 10 Walking across carpet 7 500 V 15 000 V 35 000 V Walking across vinyl floor 3 000 V 5 000 V 12 000 V Motions of bench worker 400 V 800 V 6 000 V Removing DIPs from plastic tube 400 V 700 V 2 000 V Removing DIPs from vinyl tray 2 000 V 4 000 V 11 500 V Removing DIPs from Styrofoam 3 500 V 5 000 V 14 500 V Removing bubble pack from PCB 7 000 V 20 000 V 26 500 V Packing PCBs in foam lined box 5 000 V 11 000 V 21 000 V These are then multi packaged inside plastic tubes trays or Styrofoam Ey NOTE 700 volts can degrade a product Preventing electrostatic damage to equipment Many electronic components are sensitive to ESD Circuitry design and structure determine the degree of sensitivity The foll
139. turer s Web site NOTE The network status light is supposed to flash when there is network activity Cause No active network is detected Solution Check cabling and network equipment for proper connection Network controller is not set up properly Check for the device status within Windows such as Device Manager for driver load and the Network Connections applet within Windows for link status 124 Chapter 7 Troubleshooting Without Diagnostics Table 7 11 Solving network problems continued Network status link light never flashes NOTE The network status light is supposed to flash when there is network activity Cause Network controller is disabled Network driver is not properly loaded Solution 1 Run Computer Setup and enable network controller 2 Enable the network controller in the operating system via Device Manager Reinstall network drivers System cannot autosense the network Disable auto sensing capabilities and force the system into the correct operating mode Diagnostics reports a failure Cause The cable is not securely connected Solution Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device The cable is attached to the incorrect connector Ensure that the cable is attached to the correct connector There is a problem with the cable or a device at the
140. uggestions on how to improve performance by adjusting parameters in the application 2 Add more memory 3 Upgrade the graphics solution Cause unknown Restart the computer Solving general problems 109 Computer powered off automatically and the Power LED flashes Red two times once every second followed by a two second pause and the computer beeps two times Beeps stop after fifth iteration but LEDs continue flashing Cause Solution Processor thermal protection activated 1 Ensure that the computer air vents are not blocked and the processor cooling fan is running A fan may be blocked or not turning 2 Open hood press power button and see if the OR processor fan spins If the processor fan is not spinning make sure the fan s cable is plugged onto the system The heat sink is not properly attached to the processor board header 3 If fan is plugged in but is not spinning then replace the heat sink fan assembly System does not power on and the LEDs on the front of the computer are not flashing Cause Solution System unable to power on Press and hold the power button for less than 4 seconds If the hard drive LED turns green then 1 Check that the voltage selector located on the rear of the power supply on some models is set to the appropriate voltage Proper voltage setting depends on your region 2 Replace the system board OR Press and hold the power button for less than 4 seconds If the
141. ut Diagnostics USB flash drive not found identified Cause The device is attached to a USB port that has been hidden in Computer Setup Solution Run the Computer Setup utility and ensure that Device available is selected for Front USB Ports and Rear USB Ports under Security gt Device Security The device was not properly seated before power up Ensure the device is fully inserted into the USB port before applying power to the system System will not boot from USB flash drive Cause Boot order is not correct Solution Run the Computer Setup utility and change boot sequence in Storage gt Boot Order Removable Media Boot is disabled in the Computer Setup utility Run the Computer Setup utility and enable booting to removable media in Storage gt Storage Options Ensure USB is enabled in Storage gt Boot Order The computer boots to DOS after making a bootable flash drive Cause Flash drive is bootable Solution Install the flash drive only after the operating system boots Solving internet access problems If you encounter Internet access problems consult your Internet Service Provider ISP or refer to the common causes and solutions listed in the following table Table 7 16 Solving internet access problems Unable to connect to the Internet Cause Solution Internet Service Provider ISP account is not set up properly Modem is not set up properly
142. utilities 1152 Serial Port B Address Conflict Detected Both external and internal serial ports are assigned to COM2 1 Clear CMOS See Appendix B Password Security and Resetting CMOS on page 146 2 Reconfigure card resources and or run Computer Setup or Windows utilities 1155 Serial Port Address Conflict Detected 1720 SMART Hard Drive Detects Imminent Failure Both external and internal serial ports are assigned to same IRQ Hard drive is about to fail Some hard drives have a hard drive firmware patch that will fix an erroneous error message 1 Clear CMOS See Appendix B Password Security and Resetting CMOS on page 146 2 Reconfigure card resources and or run Computer Setup or Windows utilities 1 Determine if hard drive is giving correct error message Enter Computer Setup and run the Drive Protection System test under Storage gt DPS Self test 2 Apply hard drive firmware patch if applicable Available at http Awww hp com support 3 Back up contents and replace hard drive 1796 SATA Cabling Error 1797 SATA Drivelock is not supported in RAID mode One or more SATA devices are improperly attached For optimal performance the SATA 0 and SATA 1 connectors must be used before SATA 2 Drivelock is enabled on one or more SATA hard drives and they cannot be accessed while the system is configured for RAID mode Ensure SATA connectors are used in ascending orde
143. with hard tie to ground Field service kits Static awareness labels Wrist straps and footwear straps providing one megohm 10 resistance Material handling packages Conductive plastic bags Conductive plastic tubes Conductive tote boxes Opaque shielding bags Transparent metallized shielding bags Transparent shielding tubes Operating Guidelines To prevent overheating and to help prolong the life of the computer Keep the computer away from excessive moisture direct sunlight and extremes of heat and cold Operate the computer on a sturdy level surface Leave a 10 2 cm 4 inch clearance on all vented sides of the computer and above the monitor to permit the required airflow Never restrict the airflow into the computer by blocking any vents or air intakes Do not place the keyboard with the keyboard feet down directly against the front of the desktop unit as this also restricts airflow Occasionally clean the air vents on all vented sides of the computer Lint dust and other foreign matter can block the vents and limit the airflow Be sure to unplug the computer before cleaning the air vents Never operate the computer with the cover removed Do not place computers so near each other that they are subject to each other s re circulated or preheated air Keep liquids away from the computer and keyboard Never cover the ventilation slots on the monitor with any type of material Install or enable power management
144. you will lose any unsaved data System has locked up Restart computer Computer date and time display is incorrect Cause Solution RTC real time clock battery may need to be replaced First reset the date and time under Control Panel Computer Setup can also be used to update the RTC date NOTE Connecting the computer to a live AC outlet and time If the problem persists replace the RTC battery prolongs the life of the RTC battery See the Removal and Replacement section for instructions on installing a new battery or contact an authorized dealer or reseller for RTC battery replacement Cursor will not move using the arrow keys on the keypad Cause Solution The Num Lock key may be on Press the Num Lock key The Num Lock light should not be on if you want to use the arrow keys The Num Lock key can be disabled or enabled in Computer Setup 108 Chapter 7 Troubleshooting Without Diagnostics There is no sound or sound volume is too low Cause System volume may be set low or muted Poor performance is experienced Cause Processor is hot Hard drive is full Solution 1 Check the F10 BIOS settings to make sure the internal system speaker is not muted this setting does not affect the external speakers Make sure the external speakers are properly connected and powered on and that the speakers volume control is set correctly Use the system volume control available in the operating syste

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