Home

HP E3S36UT#ABA User's Manual

1. 2 After an Internet connection has been established click the Start gt All Programs gt Windows Update 3 Run Windows Update monthly thereafter Installing or upgrading device drivers When installing optional hardware devices after the operating system installation is complete you must also install the drivers for each of the devices In Windows 7 if prompted for the i386 directory replace the path specification with C i386 or use the Browse button in the dialog box to locate the i386 folder This action points the operating system to the appropriate drivers Obtain the latest support software including support software for the operating system from http www hp com support Select your country and language select Download drivers and software and firmware enter the model number of the computer and press Enter Customizing the monitor display If you wish you can select or change the monitor refresh rates screen resolution color settings font sizes and power management settings For more information refer to the online documentation provided with the graphics controller utility or the documentation that came with your monitor Right click on the Windows desktop then click Personalize to change display settings Chapter 2 Installing and Customizing the Software 3 Computer Setup F10 Utility Computer Setup F10 Utilities Use Computer Setup F10 Utility to do the following Change factory d
2. 3 If the memory configuration was recently changed unplug the computer restore the original memory configuration and reboot the computer 4 Ifthe error persists replace the system board 178 Chapter 9 POST Error Messages Table 9 1 Numeric Codes and Text Messages continued Control panel message Description Recommended action 2201 MEBx Module did not checksum correctly Memory error during POST execution of the Management Engine ME BIOS Extensions option ROM f 2 Reboot the computer Unplug the power cord re seat the memory modules and reboot the computer If the memory configuration was recently changed unplug the power cord restore the original memory configuration and reboot the computer If the error persists replace the system board 2202 PMM Deallocation Error during MEBx cleanup Memory error during POST execution of the Management Engine ME BIOS Extensions option ROM Reboot the computer Unplug the power cord re seat the memory modules and reboot the computer If the memory configuration was recently changed unplug the power cord restore the original memory configuration and reboot the computer If the error persists replace the system board 2203 Setup error during MEBx execution 2204 Inventory error during MEBx execution MEBx selection or exit resulted in a setup failure BIOS information passed to the MEBx resulted in a fai
3. 84 Chapter6 Removal and Replacement Procedures Microtower MT Chassis Speaker Description Spare part number Speaker 645330 001 1 Prepare the computer for disassembly Preparation for Disassembly on page 49 Remove the access panel Computer Access Panel on page 50 Remove the front fan assembly Front Fan Assembly on page 78 Disconnect the speaker wire from the system board connector labeled SPKR oe H p From the inside of the chassis remove the two silver Torx T15 screws 1 that secure the speaker to the chassis 6 Rotate the top of the speaker downward 2 and then remove it from the chassis Figure 6 41 Removing the speaker To replace the speaker reverse the removal procedures Speaker 85 Rear Chassis Fan Description Spare part number Rear chassis fan 643908 001 1 Prepare the computer for disassembly Preparation for Disassembly on page 49 2 Remove the access panel Computer Access Panel on page 50 3 Remove the four silver Phillips screws that secure the fan to the chassis Figure 6 42 Rear fan screws 4 Disconnect the fan control cable 1 from the system board connector labeled CHFAN2 86 Chapter6 Removal and Replacement Procedures Microtower MT Chassis 5 Lift the fan out of the chassis 2 Figure 6 43 Removing the rear fan To install the fan assembly reverse the removal procedure Be sure to orient the air flow out of the unit Rear C
4. Solution In Windows 7 right click Start click Explore and right click on a drive Select Properties then select the Tools tab Under Error checking click Check Now Drive not found identified Cause Cable could be loose The system may not have automatically recognized a newly installed device Solution Check cable connections See reconfiguration directions in the Solving Hardware Installation Problems on page 159 section If the system still does not recognize the new device check to see if the device is listed within Computer Setup If it is listed the probable cause is a driver problem If it is not listed the probable cause is a hardware problem If this is a newly installed drive run the Computer Setup utility and try adding a POST delay under Advanced gt Power On The device is attached to a SATA port that has been hidden in Computer Setup Run the Computer Setup utility and ensure Device Available is selected for the device s SATA port in Security gt Device Security Drive responds slowly immediately after power up Run Computer Setup and increase the POST Delay in Advanced gt Power On Options Nonsystem disk NTLDR missing message Cause Solution The system is trying to start from the hard drive but the hard drive may have been damaged 1 Check the hard drive format using fdisk If NTFS formatting use a third party reader to evaluate the drive If FAT32 formattin
5. CAUTION To prevent loss of work and damage to the computer or drive If you are inserting or removing a drive shut down the operating system properly turn off the computer and unplug the power cord Do not remove a drive while the computer is on or in standby mode Before handling a drive ensure that you are discharged of static electricity While handling a drive avoid touching the connector Handle a drive carefully do not drop it Do not use excessive force when inserting a drive Avoid exposing a hard drive to liquids temperature extremes or products that have magnetic fields such as monitors or speakers If a drive must be mailed place the drive in a bubble pack mailer or other protective packaging and label the package Fragile Handle With Care Removing a 5 25 inch Drive from a Drive Bay CAUTION All removable media should be taken out of a drive before removing the drive from the computer 1 Prepare the computer for disassembly Preparation for Disassembly on page 92 2 Remove the access panel Access Panel on page 93 3 Rotate the drive cage to its upright position 108 Chapter 7 Removal and Replacement Procedures Small Form Factor SFF Chassis 4 If removing an optical drive disconnect the power cable and data cable from the rear of the optical drive Z CAUTION When removing the cables pull the tab or connector instead of the cable itself to avoid damaging the cable 5
6. 538048 001 570580 001 USB basic keyboard Mouse USB optical jack black HP WLAN 802 11b g n card Mouse USB laser non ECO 570838 001 Bezel blank optical drive 5 25 inch 581599 001 16X SATA DVD ROM drive 583345 001 Antenna for use with 538048 001 583653 001 Bezel blank 3 5 inch 585884 001 Chassis fan with guard 586721 001 2 5 in drive adapter 608150 001 Mouse wireless not for use in APJ region 609250 001 Mouse PS2 optical jack black non ECO 609252 001 613125 xx1 613764 001 613765 001 External USB webcam Washable keyboard 320W 90 efficient 320W standard 617450 001 Adapter DisplayPort to HDMI 619580 001 Mouse washable 63141 1 xx4 Smart card keyboard 603250 001 Adapter DisplayPort to VGA 632486 001 nVidia Quadro NVS300 PCle x16 graphics card 512 MB 633756 001 SATA power extension cable 634824 001 320 GB 7200 rpm hard drive 2 5 inch SED 28 Chapter 4 Illustrated parts catalog Spare part Description number 636166 001 Card reader 22 in 1 636917 001 USB powered speakers 643908 001 Chassis fan 636927 001 250 GB 7200 rpm hard drive 636929 001 500 GB 7200 rpm hard drive 636930 001 1 TB 7200 rpm hard drive 637591 001 HP FireWire IEEE 1394a PCle x1 card 637995 001 AMD Radeon HD6350 PCle x
7. 1333 MH 674314 xx1 Keyboard wireless 674317 001 Mouse wireless 680020 001 256 GB Solid state drive self encrypting SED SATA 6 0 680653 001 nVidia Quadro NVS310 PCle x16 graphics card 512 MB 38 Chapter 4 Illustrated parts catalog Spare part Description number 682219 001 Blu ray BD Writer XL Drive 682411 001 AMD Radeon HD7450 PCle x16 graphics card 1 GB 687950 001 Front bezel 689375 001 Memory module 8 GB PC3 12800 CL11 690418 001 16X SATA DVD RW drive 696422 001 500 GB hard drive 7200 rpm 2 5 inch SED 696622 001 180 GB Solid state drive SATA 2 0 698877 001 USB powered speakers 703596 001 System board for use in Windows 7 models includes replacement thermal material 703598 001 AMD A10 5800B processor 3 8 GHz 4 MB L2 cache 100 W HD 7660D 703599 001 AMD A4 5300B processor 3 4 GHz 4 MB L2 cache 65 W HD 7480D 703600 001 AMD A6 5400B processor 3 6 GHz 4 MB L2 cache 65 W HD 7540D 703601 001 AMD A8 5500B processor 3 2 GHz 4 MB L2 cache 65 W HD 7560D 710096 001 System board for use in NetClone models includes replacement thermal material Small Form Factor SFF chassis spare parts 39 5 Routine Care SATA Drive Guidelines and Disassembly Preparation This chapter provides general service information for the computer Adherence to the procedures and precautions described in this chapter is essential for proper service CAUTION When th
8. 5 Double click Agere Systems PCI SV92PP Soft Modem 6 On the General tab click Diagnostics 7 Click Query Modem A Success response indicates the modem is connected and working properly 170 Chapter 8 Troubleshooting Without Diagnostics Solving Software Problems Most software problems occur as a result of the following e The application was not installed or configured correctly e There is insufficient memory available to run the application e There is a conflict between applications Be sure that all the needed device drivers have been installed e Ifyou have installed an operating system other than the factory installed operating system check to be sure it is supported on the system If you encounter software problems see the applicable solutions listed in the following table Table 8 18 Solving Software Problems Computer will not continue and no HP logo screen has appeared Cause POST error has occurred Solution Observe the beeps and LED lights on the front of the computer See Appendix A POST Error Messages on page 173 to determine possible causes See the Restore Kit or the Worldwide Limited Warranty for terms and conditions Computer will not continue after HP logo screen has appeared Cause System files may be damaged Solution Use recovery disc to scan hard drive for errors Illegal Operation has Occurred error message is displayed Cause Softwa
9. Blu ray BD Writer XL Drive 682219 001 16X SATA DVD RW drive 660408 001 690418 001 16X SATA DVD ROM drive 581599 001 Grommet hard drive isolation blue 450712 001 Misc boards Description Spare part number GeForce GT630 PCle x16 graphics card 2 GB 684591 001 nVidia Quadro NVS310 PCle x16 graphics card 512 MB 680653 001 nVidia Quadro NVS300 PCle x16 graphics card 512 MB 632486 001 nVidia GF505 PCle x16 graphics card 512 MB for use only in China 702648 001 AMD Radeon HD7450 PCle x16 graphics card 1 GB for use only in China 702646 001 AMD Radeon HD7450 PCle x16 graphics card 1 GB 682411 001 AMD Radeon HD6350 PCle x16 graphics card 512 MB 637995 001 HP FireWire IEEE 1394a PCle x1 Card 637591 001 HP WLAN 802 11 g n 1x2 PCle NIC 538048 001 HP USB 3 0 SuperSpeed PCle x1 card 663213 001 HP USB 3 0 SuperSpeed power extension cable for use with 663213 001 663214 001 Microtower MT chassis spare parts 27 Sequential part number listing Spare part number 202997 001 Description Adapter DVI I to VGA 336445 001 Feet 397117 001 Hard drive conversion bracket 450712 001 Grommet hard drive isolation blue 463023 001 DMS 59 to dual VGA cable 463024 001 DMS 59 to dual VGA DVI 487562 001 DisplayPort cable 508987 001 Clamp lock includes universal cable plate not included 537745 xx1 PS 2 basic keyboard 537746 xx1 537749 001
10. F12 allows access to menus without entering setup password Default is enabled e Network Server Mode appears if a power on password is set Default is disabled Allows you to e __Lock unlock the Cover Lock e Set the Cover Removal Sensor to Disable Notify User Setup Password NOTE Notify User alerts the user that the sensor has detected that the cover has been removed Setup Password requires that the setup password be entered to boot the computer if the sensor detects that the cover has been removed Allows you to set Device Available Device Hidden default is Device Available for e Embedded security device some models System audio e Network controller NOTE You must disable AMT before trying to hide the network controller e SATAO e SATA1 e SATA2 e SATA3 USB Security Allows you to enable or disable groups of USB ports front rear and accessory Default is enabled Computer Setup F10 Utilities 15 Table 3 4 Computer Setup Security continued Slot Security Allows you to disable any PCI or PCI Express slot Default is enabled Network Service Boot Enables disables the computer s ability to boot from an operating system installed on a network server Feature available on NIC models only the network controller must be either a PCI expansion card or embedded on the system board Default is enabled System IDs Allows you to set e Asset tag 18 byte identifier a property identification
11. Rotate the drive cage back down to its normal position CAUTION Be careful not to pinch any cables or wires when rotating the drive cage down 6 Press down on the green drive retainer button located on the left side of the drive to disengage the drive from the drive cage 1 While pressing the drive retainer button slide the drive back until it stops then lift it up and out of the drive cage 2 Figure 7 16 Removing the 5 25 inch Drive Installing a 5 25 inch Drive into a Drive Bay 1 Prepare the computer for disassembly Preparation for Disassembly on page 92 2 Remove the access panel Access Panel on page 93 3 If you are installing a drive in a bay covered by a bezel blank remove the front bezel then remove the bezel blank See Bezel Blanks on page 97 for more information Drives 109 4 Install four M3 metric guide screws in the lower holes on each side of the drive HP has provided four extra M3 metric guide screws on the front of the chassis under the front bezel The M3 metric guide screws are black Refer to Installing and Removing Drives on page 107 for an illustration of the extra M3 metric guide screws location NOTE When replacing the drive transfer the four M3 metric guide screws from the old drive to the new one Z CAUTION Use only 5 mm long screws as guide screws Longer screws can damage the internal components of the drive Figure 7 17 Installing Guide Screws in the Optical Driv
12. fan MT spare partnumber 29 fan power supply 45 fan SFF spare part number 34 38 fan baffle assembly MT removal and replacement 78 FireWire card spare part number 29 38 flash drive problems 168 flashing LEDs 182 front bezel MT blank removal 54 MT removal 51 MT security 52 MT spare part number 51 removing blanks 97 SFF removal and replacement 94 SFF security 95 SFF spare partnumber 94 front bezel MT spare partnumber 23 30 front bezel SFF spare partnumber 31 39 front fan SFF removal and replacement 123 SFF spare partnumber 123 front fan assembly MT spare part number 78 204 Index front I O and power switch assembly SFF spare part number 126 front I O assembly MT spare part number 80 front I O assembly MT spare partnumber 24 29 front I O assembly SFF spare partnumber 33 Front I O cable and power switch assembly SFF spare partnumber 38 front I O power switch assembly SFF removal and replacement 126 front panel components MT 2 SFF 3 front panel problems 169 front USB panel MT removal and replacement 80 G general problems 140 graphics card spare part number 27 36 grommet hard drive isolation spare part number 26 35 grounding methods 41 guide screws MT location 64 SFF location 108 H hard drive MT installation 71 MT removal 70 proper handling 46 SATA characteristics 47 SFF installation 115 SFF removal 115 spare partnumbers 27 36 hard drive problems 145 hardware installation problem
13. not included for USB CD ROM NOTE Displays for USB diskette drives e Default Values ATA disks only See Translation Mode above for details SATA Defaults 12 Chapter3 Computer Setup F10 Utility Table 3 3 Computer Setup Storage continued Storage Options SATA Emulation Allows you to choose how the SATA controller and devices are accessed by the operating system There are three supported options IDE RAID and AHCI default Legacy IDE This is the most backwards compatible setting of the three options Operating systems usually do not require additional driver support in IDE mode IDE Mode Allows software to communicate with the SATA controller like a traditional PATA controller using natively assigned PCI resources The difference between it and Legacy Mode IDE is that legacy mode uses the legacy resources for PATA controllers IRQs 14 and 15 I Os 1FOh 1F7h 3F6h 170h 177h etc RAID Mode Allows DOS and boot access to RAID volumes Use this mode with the RAID device driver loaded in the operating system to take advantage of RAID features AHCI Mode default option Allows operating systems with AHCI device drivers loaded to take advantage of more advanced features of the SATA controller NOTE The RAID AHCI device driver must be installed prior to attempting to boot from a RAID AHCI volume If you attempt to boot from a RAID AHCI volume without the required device driver installed the system will
14. run the Diagnostics utility to verify that all components operate properly Ey NOTE Not all features listed in this guide are available on all computers Preparation for Disassembly See Routine Care SATA Drive Guidelines and Disassembly Preparation on page 40 for initial safety procedures 1 2 3 4 5 Remove disengage any security devices that prohibit opening the computer Close any open software applications Exit the operating system Remove any compact disc or media card from the computer Turn off the computer and any peripheral devices that are connected to it Z CAUTION Turn off the computer before disconnecting any cables Regardless of the power on state voltage is always present on the system board as long as the system is plugged into an active AC outlet In some systems the cooling fan is on even when the computer is in the Standby or Suspend modes The power cord should always be disconnected before servicing a unit Disconnect the power cord from the electrical outlet and then from the computer Disconnect all peripheral device cables from the computer Ey NOTE During disassembly label each cable as you remove it noting its position and routing Keep all screws with the units removed Z CAUTION The screws used in the computer are of different thread sizes and lengths using the wrong screw in an application may damage the unit 92 Chapter 7 Removal and Replacement Pr
15. screen display functions To download a SoftPaq that will assist you with the synchronization go to the following Web site select the appropriate monitor and download either SP32347 or SP32202 http www hp com support Graphics card is not seated properly or is bad 1 Reseat the graphics card 2 Replace the graphics card Certain typed symbols do not appear correct Cause Solution The font you are using does not support that particular Use the Character Map to locate and select the appropriate symbol symbol Click Start gt All Programs gt Accessories gt System Tools gt Character Map You can copy the symbol from the Character Map into a document Solving Display Problems 153 Solving Audio Problems If the computer has audio features and you encounter audio problems see the common causes and solutions listed in the following table Table 8 6 Solving Audio Problems Sound cuts in and out Cause Processor resources are being used by other open applications Solution Shut down all open processor intensive applications Sound does not come out of the speaker or headphones Cause Solution Software volume control is turned down or muted Double click the Speaker icon on the taskbar then make sure that Mute is not selected and use the volume slider to adjust the volume Audio is hidden in Computer Setup The external speakers are not turned on Enable the audio in Comput
16. spare part number 26 29 35 38 V ventilation proper 43 Index 207
17. 0 680020 001 180 GB Solid State Drive SSD SATA 6 0 696622 001 160 GB Solid State Drive SSD SATA 3 0 646809 001 128 GB Solid State Drive SSD SATA 2 0 665961 001 120 GB Solid State Drive SSD SATA 2 0 661841 001 106 Chapter 7 Removal and Replacement Procedures Small Form Factor SFF Chassis Drive Positions Figure 7 14 Drive Positions Table 7 2 Drive Positions 1 3 5 inch internal hard drive bay 2 3 5 inch drive bay for optional drives media card reader shown 3 5 25 inch drive bay for optional drives optical drive shown NOTE The drive configuration on your computer may be different than the drive configuration shown above To verify the type and size of the storage devices installed in the computer run Computer Setup Installing and Removing Drives When installing drives follow these guidelines The primary Serial ATA SATA hard drive must be connected to the dark blue primary SATA connector on the system board labeled SATAO If you are adding a second hard drive connect it to the light blue connector on the system board labeled SATA1 Connect a SATA optical drive to the white SATA connector on the system board labeled SATA2 Connect an optional eSATA adapter cable to the black SATA connector on the system board labeled ESATA Connect a media card reader USB cable to the USB connector on the system board labeled MEDIA The power cable for the SATA drives is a three hea
18. 13 13 timing e contain the mandatory JEDEC SPD information In addition the computer supports e 512 Mbit 1 Gbit 2 Gbit 4 Gbit and 8 Gbit non ECC memory technologies e single sided and double sided DIMMs DIMMs constructed with x8 and x16 DDR devices DIMMs constructed with x4 SDRAM are not supported Ey NOTE The system will not operate properly if you install unsupported DIMMs Populating DIMM Sockets There are four DIMM sockets on the system board with two sockets per channel The sockets are labeled DIMM1 DIMM2 DIMM3 and DIMM4 Sockets DIMM1 and DIMM2 operate in memory channel B Sockets DIMM3 and DIMM4 operate in memory channel A 98 Chapter7 Removal and Replacement Procedures Small Form Factor SFF Chassis The system will automatically operate in single channel mode dual channel mode or flex mode depending on how the DIMMs are installed NOTE Single channel and unbalanced dual channel memory configurations will result in inferior graphics performance e The system will operate in single channel mode if the DIMM sockets are populated in one channel only e The system will operate in a higher performing dual channel mode if the total memory capacity of the DIMMs in Channel A is equal to the total memory capacity of the DIMMs in Channel B The technology and device width can vary between the channels For example if Channel A is populated with two 1 GB DIMMs and Channel B is populated with one 2 GB DIMM t
19. Back up is easily done through Computer Setup See Computer Setup F10 Utility on page 9 for information on backing up the CMOS settings 188 Chapter 10 Password Security and Resetting CMOS 4 Locate press and hold the CMOS button in for five seconds y NOTE Make sure you have disconnected the AC power cord from the wall outlet The CMOS button will not clear CMOS if the power cord is connected Figure 10 1 CMOS button Ey NOTE For assistance locating the CMOS button and other system board components see the Illustrated Parts amp Service Map IPSM 5 Replace the computer cover or access panel 6 Reconnect the external devices 7 Plug in the computer and turn on power Ey NOTE You will receive POST error messages after clearing CMOS and rebooting advising you that configuration changes have occurred Use Computer Setup to reset any special system setups along with the date and time For instructions on Computer Setup see Computer Setup F10 Utility on page 9 Clearing and Resetting the CMOS 189 11 Restoring and recovering in Windows 7 To protect from loss or damage back up your personal data files Refer to the operating system or backup utility documentation for instructions on making backup copies of your data files To protect the software from loss or damage keep a backup copy of all system software applications and related files stored on the hard drive If you cannot create system recove
20. Cache size L1 L2 L3 dual core processors have this listed twice e Installed memory size speed number of channels single or dual if applicable e Integrated MAC address for embedded enabled NIC if applicable e System BIOS includes family name and version e Chassis serial number e Asset tracking number About Displays copyright notice Set Time and Date Allows you to set system time and date Flash System ROM Allows you to update the system ROM with a BIOS image file located on removable media or optical disc Replicated Setup Default Setup Save to Removable Storage Device Saves system configuration including CMOS to a formatted USB flash media device Restore from Removable Storage Device Restores system configuration from a USB flash media device Save Current Settings as Default Saves the current system configuration settings as the default Restore Factory Settings as Default Restores the factory system configuration settings as the default Apply Defaults and Exit Applies the currently selected default settings and clears any established passwords Ignore Changes and Exit Save Changes and Exit Exits Computer Setup without applying or saving any changes Saves changes to system configuration or default settings and exits Computer Setup Computer Setup F10 Utilities 11 Computer Setup Storage Ey NOTE Support for specific Computer Setup options may vary
21. Card 6 Store the removed card in anti static packaging 60 Chapter6 Removal and Replacement Procedures Microtower MT Chassis 7 If you are not installing a new expansion card install an expansion slot cover to close the open slot CAUTION After removing an expansion card you must replace it with a new card or expansion slot cover for proper cooling of internal components during operation To install a new expansion card hold the card just above the expansion socket on the system board then move the card toward the rear of the chassis so that the bracket on the card is aligned with the open slot on the rear of the chassis Press the card straight down into the expansion socket on the system board Figure 6 11 Installing an Expansion Card Ey NOTE When installing an expansion card press firmly on the card so that the whole 10 11 12 13 14 connector seats properly in the expansion card slot Rotate the slot cover retention latch back in place to secure the expansion card Connect external cables to the installed card if needed Connect internal cables to the system board if needed Replace the computer access panel Reconnect the power cord and turn on the computer Lock any security devices that were disengaged when the access panel was removed Reconfigure the computer if necessary Expansion Cards 61 System Board Connections Refer to the following illustrations and tables to iden
22. Cause Too many applications running Solution Close unnecessary applications to free up memory 2 Add more memory Some applications run in the background and can be closed by right clicking on their corresponding icons in the task tray To prevent these applications from launching at startup go to Start gt All Programs gt Accessories gt Run Windows 7 and type msconfig On the Startup tab of the System Configuration Utility clear applications that you do not want to launch automatically Some software applications especially games are stressful 1 Lower the display resolution for the current application on the graphics subsystem or consult the documentation that came with the application for suggestions on how to improve performance by adjusting parameters in the application 2 Add more memory 3 Upgrade the graphics solution Cause unknown Restart the computer Computer powered off automatically and the Power LED flashes Red two times once every second followed by a two second pause and the computer beeps two times Beeps stop after fifth iteration but LEDs continue flashing Cause Processor thermal protection activated A fan may be blocked or not turning OR The heat sink is not properly attached to the processor Solution 1 Ensure that the computer air vents are not blocked and the processor cooling fan is running 2 Open hood press power button and see if the processor fan spins
23. Computer Case on page 43 Service Considerations Listed below are some of the considerations that you should keep in mind during the disassembly and assembly of the computer Power Supply Fan The power supply fan is a variable speed fan based on the temperature in the power supply A CAUTION The cooling fan is always on when the computer is in the On mode The cooling fan is off when the computer is in Standby Suspend or Off modes You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage Tools and Software Requirements To service the computer you need the following e Torx T 15 screwdriver HP screwdriver with bits PN 161946 001 e Torx T 15 screwdriver with small diameter shank for certain front bezel removal e __ Flat bladed screwdriver may sometimes be used in place of the Torx screwdriver e Phillips 2 screwdriver e Diagnostics software e HP tamper resistant T 15 wrench Smart Cover FailSafe Key PN 166527 001 or HP tamper resistant bits Smart Cover FailSafe Key PN 166527 002 Screws The screws used in the computer are not interchangeable They may have standard or metric threads and may be of different lengths If an incorrect screw is used during the reassembly process it can damage the unit HP strongly recommends that all screws removed during disassembly be kept with the part that was removed then returned t
24. DIMM with a module conforming to the SPD standard 214 DIMM Configuration Warning 219 ECC Memory Module Detected ECC Modules not supported on this Platform Populated DIMM Configuration is not optimized Recently added memory module s support ECC memory error correction Rearrange the DIMMs so that each channel has the same amount of memory 1 If additional memory was recently added remove it to see if the problem remains 2 Check product documentation for memory support information 301 Keyboard Error Keyboard failure 1 Reconnect keyboard with computer turned off 2 Check connector for bent or missing pins 3 Ensure that none of the keys are depressed 4 Replace keyboard POST Numeric Codes and Text Messages 175 Table 9 1 Numeric Codes and Text Messages continued Control panel message 303 Keyboard Controller Error Description I O board keyboard controller Recommended action 1 Reconnect keyboard with computer turned off 2 Replace the system board 304 Keyboard or System Unit Error Keyboard failure 1 Reconnect the keyboard with computer turned off 2 Ensure that none of the keys are depressed 3 Replace the keyboard 4 Replace the system board 501 Display Adapter Failure 510 Flash Screen Image Corrupted Graphics display controller Flash Screen image has errors 1 Reseat the graphics card if applicable 2 Clear CMO
25. For systems with a graphics card 1 Reseat the graphics card 2 Replace the graphics card 3 Replace the system board For systems with integrated graphics replace the system board Red Power LED flashes 7 seven times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved System board failure ROM detected failure prior to video Replace the system board Red Power LED flashes eight 8 times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved Invalid ROM based on bad checksum 1 Reflash the system ROM with the latest BIOS image 2 Replace the system board Red Power LED flashes nine 9 times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved System powers on but is unable to boot 1 Check that the voltage selector located on the rear of the power supply some models is set to the appropriate voltage Proper voltage setting depends on your region 2 Unplug the AC power cord from the computer wait 30 seconds then plug the power cord back in to the computer 3 Replace the system board 4 Replace the processor Red Power LED flashes ten 10 times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs cont
26. IP address is not configured properly Solution Try connecting to the Internet at a later time or contact your ISP If the cable DSL service is connected the cable LED light on the front of the cable DSL modem will be on Connect the CAT5 UTP cable between the cable modem and the computers s RJ 45 connector If the connection is good the PC LED light on the front of the cable DSL modem will be on Contact your ISP for the correct IP address Cookies are corrupted A cookie is a small piece of information that a Web server can store temporarily with the Web browser This is useful for having the browser remember some specific information that the Web server can later retrieve Windows 7 1 Select Start gt Control Panel Click Network and Internet 3 Click Internet Options 4 Inthe Browsing history section on the General tab click the Delete button 5 Select the Cookies check box and click the Delete button Cannot automatically launch Internet programs Cause You must log on to your ISP before some programs will start Solution Log on to your ISP and launch the desired program Internet takes too long to download Web sites Cause Modem is not set up properly Solution Verify that the modem is connected and communicating properly Windows 7 1 Select Start gt Control Panel 2 Click on Hardware and Sound 3 Click on Device Manager 4 Double click Modems
27. If the computer will power on before removing the heat sink turn on the computer until it warms the heat sink Warming the heat sink lessens the bond between the heat sink and the processor thereby making separating them easier Make sure not to pull the processor out of the socket when you lift the heat sink especially if you cannot warm the heat sink prior to removal Inadvertently removing the processor can damage the pins The heat sink is secured atop the processor with four captive Torx screws The heat sink does not include a fan 1 Prepare the computer for disassembly Preparation for Disassembly on page 92 Remove the access panel Access Panel on page 93 Remove the fan duct Fan duct on page 122 Remove the front fan Front Fan Assembly on page 123 oP PpP pP Loosen the four captive screws that secure the heat sink to the system board tray CAUTION Heat sink retaining screws should be removed in diagonally opposite pairs as in an X to even the downward forces on the processor This is especially important as the pins on the socket are very fragile and any damage to them may require replacing the system board Figure 7 44 Loosening the heat sink screws x 9 Heat sink 129 6 Lift the heat sink from atop the processor and set it on its side to keep from contaminating the work area with thermal grease Figure 7 45 Removing the heat sink When reinstalling the heat sink make sure that i
28. If the processor fan is not spinning make sure the fan s cable is plugged onto the system board header 3 If fan is plugged in but is not spinning then replace the heat sink fan assembly 4 Contact an authorized reseller or service provider 142 Chapter 8 Troubleshooting Without Diagnostics System does not power on and the LEDs on the front of the computer are not flashing Cause Solution System unable to power on Press and hold the power button for less than 4 seconds If the hard drive LED turns green then 1 Check that the voltage selector located on the rear of the power supply on some models is set to the appropriate voltage Proper voltage setting depends on your region 2 Remove the expansion cards one at a time until the 5V_aux light on the system board turns on 3 Replace the system board OR Press and hold the power button for less than 4 seconds If the hard drive LED does not turn on green then 1 Check that the unit is plugged into a working AC outlet 2 Open hood and check that the power button harness is properly connected to the system board 3 Check that both power supply cables are properly connected to the system board 4 Check to see if the 5V_aux light on the system board is turned on If it is turned on then replace the power button harness 5 Ifthe 5V_aux light on the system board is off then replace the power supply 6 Replace the system board Solving General Pr
29. ME firmware version 3 If the error still persists replace the system board 2239 ME image lock failure 2240 ME image unlock failure Special system configurations with reduced ME firmware image require BIOS control of ME firmware upgrading A failure has occurred after the ME firmware update process in which the BIOS could not relock the ME firmware region Special system configurations with reduced ME firmware image require BIOS control of ME firmware upgrading A failure has occurred prior to the ME firmware update process in which the BIOS could not unlock the ME firmware region 1 Reboot the computer 2 If the error persists update to the latest BIOS version and ME firmware version 3 Ifthe error still persists replace the system board 1 Reboot the computer 2 Ifthe error persists update to the latest BIOS version and ME firmware version 3 Ifthe error still persists replace the system board Invalid Electronic Serial Number Electronic serial number is missing Enter the correct serial number in Computer Setup POST Numeric Codes and Text Messages 181 Table 9 1 Numeric Codes and Text Messages continued Control panel message Description Recommended action Network Server Mode Active and No Keyboard failure while Network Server 1 Reconnect keyboard with computer Keyboard Attached Mode enabled turned off 2 Check connector for bent or missing pins 3 Ensure that no
30. Quadro NVS310 PCle x16 graphics card 512 MB 680653 001 nVidia Quadro NVS300 PCle x16 graphics card 512 MB 632486 001 nVidia GF505 PCle x16 graphics card 512 MB for use only in China 702648 001 AMD Radeon HD7450 PCle x16 graphics card 1 GB for use only in China 702646 001 AMD Radeon HD7450 PCle x16 graphics card 1 GB 682411 001 AMD Radeon HD6350 PCle x16 graphics card 512 MB 637995 001 HP FireWire IEEE 1394a PCle x1 Card 637591 001 HP WLAN 802 11 g n 1x2 PCle NIC 538048 001 HP USB 3 0 SuperSpeed PCle x1 card 663213 001 HP USB 3 0 SuperSpeed power extension cable for use with 663213 001 663214 001 The computer has one PCI expansion slot one PCI Express x1 expansion slot one PCI Express x16 expansion slot and one PCI Express x16 expansion slot that is downshifted to a x4 slot Ey NOTE You can install a PCI Express x1 x4 x8 or x16 expansion card in the PCI Express x16 slot To remove replace or add an expansion card 1 Prepare the computer for disassembly Preparation for Disassembly on page 49 2 Remove the access panel Computer Access Panel on page 50 3 Locate the correct vacant expansion socket on the system board and the corresponding expansion slot on the back of the computer chassis 58 Chapter6 Removal and Replacement Procedures Microtower MT Chassis 4 Release the slot cover retention latch that secures the PCI slot covers by lifting the green tab on the latch and rotating the latch to
31. When a device is plugged into the blue Line In Audio Connector a dialog box will pop up asking if you want to use the connector for a line in device or a microphone You can reconfigure the connector at any time in the Realtek HD Audio Manager For AMD ATI graphic cards installed in one of the system board slots the video connectors on the graphics card and the integrated graphics on the system board may be used at the same time However for other non AMD ATI graphics cards the video connectors will only be functional on the graphics card If inserting a wireless receiver use a USB 2 0 port that is separated from USB 3 0 devices Chapter 1 Product Features Small Form Factor SFF Rear Panel Components Figure 1 5 Rear Panel Components Table 1 4 Rear Panel Components 1 22 RJ 45 Network Connector 7 iD DisplayPort Monitor Connector 2 lolola Serial Connector 8 VGA Monitor Connector 3 PS 2 Mouse Connector green 9 PS 2 Keyboard Connector purple 4 Power Cord Connector 10 lt J Line Out Connector for powered audio devices green 5 e amp gt USB 2 0 ports black 11 af Line In Audio Connector blue 6 e USB 3 0 ports blue NOTE An optional second serial port and an optional parallel port are available from HP When a device is plugged into the blue Line In Audio Connector a dialog box will pop up asking if you want to use the connector for a line in device or a microphone You can reconfigure the co
32. are prompted to back up your files and you have not done so select Back up your files first recommended and then click Next Otherwise select Recover without backing up your files and then click Next If you are prompted to insert the next recovery disc do so When Recovery Manager is finished remove the recovery disc or the recovery USB flash drive from the system Click Finish to restart the computer 194 Chapter 11 Restoring and recovering in Windows 7 A Battery Replacement The battery that comes with the computer provides power to the real time clock When replacing the battery use a battery equivalent to the battery originally installed in the computer The computer comes with a 3 volt lithium coin cell battery A WARNING The computer contains an internal lithium manganese dioxide battery There is a risk of fire and burns if the battery is not handled properly To reduce the risk of personal injury Do not attempt to recharge the battery Do not expose to temperatures higher than 60 C 140 F Do not disassemble crush puncture short external contacts or dispose of in fire or water Replace the battery only with the HP spare designated for this product Z CAUTION Before replacing the battery it is important to back up the computer CMOS settings When the battery is removed or replaced the CMOS settings will be cleared Static electricity can damage the electronic components of the computer or option
33. cards Expansion Card on page 101 e Heat sink Heat sink on page 129 e Processor Processor on page 131 Remove the baffle from the chassis Fan duct on page 122 Remove the fan from the chassis Front Fan Assembly on page 123 Rotate the drive cage to its upright position Rotate the power supply to its full upright position Disconnect all data and power cables from the system board aS SS Se OS Disconnect the balance of the cables from the system board 10 Remove the eight Torx T15 screws 1 that secure the system board to the chassis 134 Chapter 7 Removal and Replacement Procedures Small Form Factor SFF Chassis 11 Lift up the front of the system board and then pull the system board forward up and out of the chassis 2 Figure 7 48 Removing the system board To install the system board reverse the removal procedure Ey NOTE When replacing the system board you must also change the chassis serial number in the BIOS Z CAUTION Before reinstalling the heat sink you must clean the top of the processor and the bottom of the heat sink with an alcohol pad supplied in the spares kit After the alcohol has evaporated apply thermal grease to the top of the processor from the syringe supplied in the spares kit CAUTION When reconnecting the cables it is important that they be positioned so they do not interfere with the rotation of the drive cage or power supply System Board 135 Using the Smal
34. complete the following instructions to replace the battery Type 1 a Lift the battery out of its holder Figure A 1 Removing a Coin Cell Battery Type 1 b Slide the replacement battery into position positive side up The battery holder automatically secures the battery in the proper position Type 2 a To release the battery from its holder squeeze the metal clamp that extends above one edge of the battery When the battery pops up lift it out 1 b To insert the new battery slide one edge of the replacement battery under the holder s lip with the positive side up Push the other edge down until the clamp snaps over the other edge of the battery 2 Figure A 2 Removing and Replacing a Coin Cell Battery Type 2 Type 3 a Pull back on the clip 1 that is holding the battery in place and remove the battery 2 196 Appendix A Battery Replacement b Insert the new battery and position the clip back into place Figure A 3 Removing a Coin Cell Battery Type 3 Type 4 a To release the battery from its holder insert a pointed tool in the slot to loosen the battery 1 When the battery pops up slide it out from under the holder and lift it out 2 b To insert the new battery slide one edge of the replacement battery under the holder s lip with the positive side up Push the other edge down until the clamp snaps over the other edge of the battery Figure A 4 Removing and Replacing a Coin Cell Batter
35. damage to the system Static electricity can damage the electronic components of the computer or optional equipment Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object See the Safety amp Regulatory Information guide for more information Remove the computer cover or access panel Locate the header and jumper Ey NOTE The password jumper is green so that it can be easily identified For assistance locating the password jumper and other system board components see the Illustrated Parts amp Service Map IPSM The IPSM can be downloaded from hitp www hp com support Remove the jumper from pins 1 and 2 Place the jumper on either pin 1 or 2 but not both so that it does not get lost Replace the computer cover or access panel Reconnect the external equipment Plug in the computer and turn on power Allow the operating system to start This clears the current passwords and disables the password features To establish new passwords repeat steps 1 through 4 replace the password jumper on pins 1 and 2 then repeat steps 6 through 8 Establish the new passwords in Computer Setup Resetting the Password Jumper 187 Clearing and Resetting the CMOS The computer s configuration memory CMOS stores information about the computer s configuration The CMOS button resets CMOS but does not clear the power on and setup passwords Clearing CMOS
36. depending on the hardware configuration Table 3 3 Computer Setup Storage Option Description Device Configuration Lists all installed BIOS controlled storage devices When a device is selected detailed information and options are displayed The following options may be presented e Hard Disk Size model firmware version serial number connector color SMART Translation mode ATA disks only Lets you select the translation mode to be used for the device This enables the BIOS to access disks partitioned and formatted on other systems and may be necessary for users of older versions of UNIX e g SCO UNIX version 3 2 Options are Automatic Bit Shift LBA Assisted User and Off Available only when the drive translation mode is set to User allows you to specify the parameters logical cylinders heads and sectors per track used by the BIOS to translate disk I O requests from the operating system or an application into terms the hard drive can accept Logical cylinders may not exceed 1024 The number of heads may not exceed 256 The number of sectors per track may not exceed 63 CAUTION Ordinarily the translation mode selected automatically by the BIOS should not be changed If the selected translation mode is not compatible with the translation mode that was active when the disk was partitioned and formatted the data on the disk will be inaccessible e CD ROM Model firmware version serial number connector color
37. drive configuration shown above To verify the type and size of the storage devices installed in the computer run Computer Setup Drives 65 Removing a 5 25 inch or 3 5 inch Drive from a Drive Bay CAUTION All removable media should be taken out of a drive before removing the drive from the computer 1 Prepare the computer for disassembly Preparation for Disassembly on page 49 Remove the access panel Computer Access Panel on page 50 Remove the front bezel Front Bezel on page 51 RY ON Disconnect the drive cables as indicated in the following illustrations CAUTION When removing the cables pull the tab or connector instead of the cable itself to avoid damaging the cable a If you are removing an optical drive disconnect the power cable 1 and data cable 2 from the back of the drive Figure 6 15 Disconnecting the Optical Drive Cables b Ifyou are removing a media card reader disconnect the USB cable from the system board Figure 6 16 Disconnecting the Media Card Reader USB Cable 66 Chapter6 Removal and Replacement Procedures Microtower MT Chassis 5 A latch drive bracket with release tabs secures the drives in the drive bay Lift the release tab on the latch drive bracket 1 for the drive you want to remove then slide the drive from its drive bay 2 Figure 6 17 Removing the Drives Installing a 5 25 inch or 3 5 inch Drive into a Drive Bay 1 Prepare the compute
38. for the board 162 Chapter 8 Troubleshooting Without Diagnostics Network controller stops working without apparent cause Cause Solution The files containing the network drivers are corrupted Reinstall the network drivers using the Recovery Disc Set created from the hard drive s Recovery Partition The cable is not securely connected Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device The network controller is defective Contact an authorized service provider New network card will not boot Cause Solution New network card may be defective or may not meet Install a working industry standard NIC or change the boot industry standard specifications sequence to boot from another source Cannot connect to network server when attempting Remote System Installation Cause Solution The network controller is not configured properly Verify Network Connectivity that a DHCP Server is present and that the Remote System Installation Server contains the NIC drivers for your NIC System setup utility reports unprogrammed EEPROM Cause Solution Unprogrammed EEPROM Contact an authorized service provider Solving Memory Problems If you encounter memory problems some common causes and solutions are listed in the following table CAUTION Power may still be supplied to the DIMMs when the computer is turned off depe
39. included 508987 001 ig Rear chassis fan 643908 001 Fan duct assembly 646824 001 j Serial port PCI card 638815 001 2 5 in drive adapter 586721 001 Hard drive conversion bracket 397117 001 a Grommet hard drive isolation blue 450712 001 Card reader 22 in 1 636166 001 USB powered speakers 636917 001 698877 001 Mouse PS2 optical jack black non ECO 609250 001 USB optical jack black 537749 001 Washable 619580 001 Wireless 674317 001 Wireless not for use in APJ region 608150 001 USB laser non ECO 570580 001 eSATA port assembly PCI card 645558 001 s Antenna for use with WLAN card 583345 001 i HP Business Digital Headset 642738 001 i External USB Webcam 609252 001 Foot 336445 001 i Keyboards PS 2 537745 xx1 USB 537746 xx1 Wireless 674314 xx1 Washable 613125 xx1 Smart card 631411 xx1 not illustrated 26 Chapter 4 Illustrated parts catalog Drives Description Spare part number Hard drives 1 TB 7200 rpm 636930 001 500 GB 7200 rpm 636929 001 500 GB 7200 rpm 2 5 inch self encrypting SED 696442 001 320 GB 7200 rpm 2 5 inch 634824 001 250 GB 7200 rpm 636927 001 256 GB Solid state Drive SSD self encrypting SED SATA 6 0 680020 001 180 GB Solid State Drive SSD SATA 6 0 696622 001 160 GB Solid state Drive SSD SATA 3 0 646809 001 128 GB Solid state Drive SSD SATA 2 0 665961 001 120 GB Solid state Drive SSD SATA 2 0 661841 001 Optical drives
40. is fully inserted into the USB port before applying power to the system System will not boot from USB flash drive Cause Solution Boot order is not correct Run the Computer Setup utility and change boot sequence in Storage gt Boot Order Removable Media Boot is disabled in the Computer Setup Run the Computer Setup utility and enable booting to utility removable media in Storage gt Storage Options Ensure USB is enabled in Storage gt Boot Order The computer boots to DOS after making a bootable flash drive Cause Solution Flash drive is bootable Install the flash drive only after the operating system boots 168 Chapter 8 Troubleshooting Without Diagnostics Solving Front Panel Component Problems If you encounter problems with devices connected to the front panel refer to the common causes and solutions listed in the following table Table 8 16 Solving Front Panel Component Problems A USB device headphone or microphone is not recognized by the computer Cause Solution Device is not properly connected 1 Turn off the computer 2 Reconnect the device to the front of the computer and restart the computer The device does not have power If the USB device requires AC power be sure one end is connected to the device and one end is connected to a live outlet The correct device driver is not installed 1 Install the correct driver for the device 2 You might need to reboot the computer The
41. not turn on green then 1 Check that the unit is plugged into a working AC outlet 2 Open hood and check that the power button harness is properly connected to the system board 3 Check that both power supply cables are properly connected to the system board 4 Check to see if the 5V_aux light on the system board is turned on If it is turned on then replace the power button harness If the problem persists replace the system board 5 Ifthe 5V_aux light on the system board is not turned on remove the expansion cards one at a time until the 5V_aux light on the system board turns on It the problem persists replace the power supply 10 Password Security and Resetting CMOS This computer supports security password features which can be established through the Computer Setup Utilities menu This computer supports two security password features that are established through the Computer Setup Utilities menu setup password and power on password When you establish only a setup password any user can access all the information on the computer except Computer Setup When you establish only a power on password the power on password is required to access Computer Setup and any other information on the computer When you establish both passwords only the setup password will give you access to Computer Setup When both passwords are set the setup password can also be used in place of the power on password as an override to l
42. on state voltage is always present on the system board as long as the system is plugged into an active AC outlet In some systems the cooling fan is on even when the computer is in the Standby or Suspend modes The power cord should always be disconnected before servicing a unit Disconnect the power cord from the electrical outlet and then from the computer Disconnect all peripheral device cables from the computer As applicable lay the computer down on its side to achieve a safe working position y NOTE During disassembly label each cable as you remove it noting its position and routing Keep all screws with the units removed Z CAUTION The screws used in the computer are of different thread sizes and lengths using the wrong screw in an application may damage the unit Preparation for Disassembly 49 Computer Access Panel Description Spare part number Access panel 646825 001 To access internal components you must remove the access panel 1 Prepare the computer for disassembly Preparation for Disassembly on page 49 2 Loosen the two captive thumbscrews 1 that secure the access panel to the computer chassis 3 Use the handle located between the thumbscrews to lift the access panel off the unit 2 EY NOTE You may want to lay the computer on its side to install internal parts Be sure the side with the access panel is facing up Figure 6 1 Removing the Computer Acce
43. on your hard disk drive This image contains the operating system and software program files that were originally installed on your computer at the factory You can create only one set of recovery media for your computer and the media can be used only with this computer Store the recovery media in a safe place NOTE Some features might not be available on systems that are shipped without a Windows operating system To create recovery discs your computer must have a DVD writer and you must use only high quality blank DVD R or DVD R discs Ey NOTE You cannot use DVD RW DVD RW DVD RW DL DVD RW DL DVD R DL or DVD R DL discs to create recovery discs You have the option of creating a recovery USB flash drive instead using a high quality USB drive Chapter 11 Restoring and recovering in Windows 7 e __If you are creating recovery discs be sure to use high quality discs It is normal for the system to reject defective discs You will be prompted to insert a new blank disc to try again e The number of discs in the recovery disc set depends on your computer model typically 3 to 6 DVDs The Recovery Media Creation program tells you the specific number of blank discs needed to make the set If you are using a USB flash drive the program will tell you the size of the drive required to store all the data minimum of 8 GB Ey NOTE The process of creating recovery media is lengthy You can quit the process at any time The next t
44. page 50 Remove the front fan assembly Front Fan Assembly on page 78 e o Ss When replacing the system board make sure the following components are removed from the defective system board and installed on the replacement system board e Memory modules Memory on page 55 e Expansion cards Expansion Cards on page 58 e Heat sink Heat sink on page 82 e Processor Processor on page 84 5 Disconnect all cables connected to the system board noting their location for reinstallation 6 Remove the eight Torx T15 screws that secure the system board to the chassis Figure 6 46 System board screws 90 Chapter6 Removal and Replacement Procedures Microtower MT Chassis 7 Slide the system board toward the front of the computer to disengage the I O panel lift the rear of the system board up at an angle and then lift the system board out of the computer Figure 6 47 System board screws When reinstalling the system board first insert the I O panel back into the slots in the rear of the chassis and then align the board with the chassis screw holes Ey NOTE When replacing the system board you must change the chassis serial number in the BIOS System Board 91 7 Removal and Replacement Procedures Small Form Factor SFF Chassis Adherence to the procedures and precautions described in this chapter is essential for proper service After completing all necessary removal and replacement procedures
45. spare partnumber 29 fan baffle assembly removal and replacement 78 front bezel spare part number 23 30 front I O assembly spare part number 24 29 front USB panel removal and replacement 80 heat sink removal and replacement 82 heat sink spare part number 25 29 power supply removal and replacement 88 power supply spare part number 23 28 55 98 23 29 30 power switch LED assembly removal and replacement 81 power switch LED assembly spare partnumber 24 29 preparation for disassembly 49 processor removal and replacement 84 rear chassis fan removal and replacement 86 SATA hard drive cable spare part number 24 29 SATA optical drive cable spare part number 24 29 speaker removal and replacement 85 speaker spare part number 25 29 system board removal and replacement 90 system board spare part number 23 30 N network problems 161 numeric error codes 174 Oo operating guidelines 43 optical drive MT installation 67 MT removal 66 SFF installation 109 SFF removal 108 spare part numbers 27 29 36 38 optical drive problems 165 overheating prevention 43 P password clearing 186 power on 186 setup 186 POST error messages 173 power cord set requirements country specific 199 power problems 144 power supply fan 45 MT removal and replacement 88 MT spare part number 88 operating voltage range 200 202 SFF removal and replacement 132 power supply MT spare part number power sup
46. systems control access to the MBR of the current bootable disk the BIOS cannot prevent changes that may occur while the operating system is running 16 Chapter 3 Computer Setup F10 Utility Table 3 4 Computer Setup Security continued System Security some models these options are hardware dependent Data Execution Prevention some models enable disable Helps prevent operating system security breaches Default is enabled SVM CPU Virtualization some models enable disable Controls the virtualization features of the processor Changing this setting requires turning the computer off and then back on Default is enabled Embedded Security Device Support some models enable disable Permits activation and deactivation of the Embedded Security Device Changing this setting requires turning the computer off and then back on Default is disabled NOTE To configure the Embedded Security Device a Setup password must be set e Reset to Factory Settings some models Do not reset Reset Resetting to factory defaults will erase all security keys Changing this setting requires turning the computer off and then back on CAUTION The embedded security device is a critical component of many security schemes Erasing the security keys will prevent access to data protected by the Embedded Security Device Choosing Reset to Factory Settings may result in significant data loss e Power on authentication support some models en
47. the duct 1 4 Lift the fan duct straight up out of the chassis 2 Figure 7 37 Removing the fan duct To install the fan duct reverse the removal procedure 122 Chapter 7 Removal and Replacement Procedures Small Form Factor SFF Chassis Front Fan Assembly Description Spare part number Front fan 645327 001 The front fan assembly is attached to the front of the chassis 1 Prepare the computer for disassembly Preparation for Disassembly on page 92 Remove the access panel Access Panel on page 93 Remove the front bezel Front Bezel on page 94 2 3 4 Remove the baffle Fan duct on page 122 5 Disconnect the fan cable from the red brown system board connector labeled CHFAN Figure 7 38 Disconnecting the front fan cable 6 Press the tabs that secure the fan assembly to the front of the chassis 1 Front Fan Assembly 123 7 Pull the assembly toward the rear of the unit 2 and then lift it out of the chassis Figure 7 39 Removing the front fan To install the front fan reverse the removal procedure Be sure to orient the air flow into the unit 124 Chapter 7 Removal and Replacement Procedures Small Form Factor SFF Chassis Hood Sensor Description Spare part number Hood sensor 638816 001 The hood sensor is attached in a slot in the rear of the chassis 1 Prepare the computer for disassembly Preparation for Disassembly on page 92 2 Remove the access panel Acce
48. the front bezel Front Bezel on page 94 3 To remove a bezel blank push the two retaining tabs that hold the bezel blank in place towards the outer right edge of the bezel 1 and slide the bezel blank back and to the right to remove it 2 Figure 7 5 Removing a bezel blank 4 Replace the front bezel Bezel Blanks 97 Memory Description Spare part number 8 GB PC3 12800 689375 001 4 GB PC3 12800 671613 001 2 GB PC3 12800 671612 001 The computer comes with double data rate 3 synchronous dynamic random access memory DDR3 SDRAM dual inline memory modules DIMMs DIMMs The memory sockets on the system board can be populated with up to four industry standard DIMMs These memory sockets are populated with at least one preinstalled DIMM To achieve the maximum memory support you can populate the system board with up to 16 GB of memory configured in a high performing dual channel mode DDR3 SDRAM DIMMs CAUTION This product DOES NOT support DDR3 Ultra Low Voltage DDR3U memory The processor is not compatible with DDR3U memory and if you plug DDR3U memory into the system board it can cause the physical damage to the DIMM or invoke system malfunction For proper system operation the DDR3 SDRAM DIMMs must be e __industry standard 240 pin e unbuffered non ECC PC3 PC14800 DDR3 1866 MHz compliant e 1 5 volt DDR3 SDRAM DIMMs The DDR3 SDRAM DIMMs must also e support CAS latency 13 DDR3 1866 MHz 13
49. the optical drives is a two headed cable that is routed from the system board to the rear of the optical drive bays Figure 6 20 Connecting the Optical Drive Cables b If your are installing a media card reader connect the USB cable to the USB system board connector labeled MEDIA Figure 6 21 Connecting the Media Card Reader USB Cable Drives 69 8 If installing a new drive connect the opposite end of the data cable to the appropriate system board connector EY NOTE If you are installing a new SATA optical drive connect the data cable for the first optical drive to the white SATA connector on the system board labeled SATA2 Connect the data cable for a second optical drive to the black SATA connector on the system board labeled ESATA If the ESATA connector is already populated connect the second optical drive to the light blue connector labeled SATA1 Refer to System Board Connections on page 62 for an illustration of the system board drive connectors 9 Replace the front bezel and computer access panel 10 Reconnect the power cord and any external devices then turn on the computer 11 Lock any security devices that were disengaged when the access panel was removed Removing a Hard Drive from a Drive Bay Ey NOTE Before you remove the old hard drive be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive 1 Prepare the computer for disassembly P
50. to be supplied to the hard drive Drives 77 Front Fan Assembly Description Spare part number Front fan assembly 585884 001 1 Prepare the computer for disassembly Preparation for Disassembly on page 49 2 Remove the access panel Computer Access Panel on page 50 3 Remove the cables from the clip on the top of the fan assembly Figure 6 36 Removing the cables from atop the front fan assembly a lt x 4 SV oy 4 Unplug the fan cable from the system board connector labeled CHFAN 78 Chapter6 Removal and Replacement Procedures Microtower MT Chassis 5 Press the lever that secures the assembly to the chassis 1 pivot the assembly forward toward the front of the computer 2 and then lift the assembly straight up and out of the computer 3 Figure 6 37 Removing the front fan assembly To reinstall the front fan reverse the removal procedure Front Fan Assembly 79 Front I O Assembly Description Spare part number Front I O assembly 646827 001 1 Prepare the computer for disassembly Preparation for Disassembly on page 49 Remove the computer access panel Computer Access Panel on page 50 Remove the front bezel Front Bezel on page 51 Remove the front fan Front Fan Assembly on page 78 a es ee Disconnect the three front I O cables yellow green and blue from the system board connectors FRONT USB FRONT USB2 and FRONT AUD 6 Remove the Torx T15 screw tha
51. to establish a safe and comfortable work environment may result in discomfort or serious injury Refer to the Safety amp Comfort Guide at http Awww hp com ergo for more information on choosing a workspace and creating a safe and comfortable work environment For more information refer to the Safety amp Regulatory Information guide Before You Call for Technical Support If you are having problems with the computer try the appropriate solutions below to try to isolate the exact problem before calling for technical support Run the HP diagnostic tool Run the hard drive self test in Computer Setup Refer to Computer Setup F10 Utility on page 9 for more information Check the Power LED on the front of the computer to see if it is flashing red The flashing lights are error codes that will help you diagnose the problem Refer to Appendix A POST Error Messages on page 173 for more information If the screen is blank plug the monitor into a different video port on the computer if one is available Or replace the monitor with a monitor that you know is functioning properly If you are working on a network plug another computer with a different cable into the network connection There may be a problem with the network plug or cable If you recently added new hardware remove the hardware and see if the computer functions properly If you recently installed new software uninstall the software and see if the computer functions
52. 00 V Removing DIPs from Styrofoam 3 500 V 5 000 V 14 500 V Removing bubble pack from PCB 7 000 V 20 000 V 26 500 V Packing PCBs in foam lined box 5 000 V 11 000 V 21 000 V These are then multi packaged inside plastic tubes trays or Styrofoam Ey NOTE 700 volts can degrade a product Preventing Electrostatic Damage to Equipment Many electronic components are sensitive to ESD Circuitry design and structure determine the degree of sensitivity The following packaging and grounding precautions are necessary to prevent damage to electric components and accessories To avoid hand contact transport products in static safe containers such as tubes bags or boxes Protect all electrostatic parts and assemblies with conductive or approved containers or packaging Keep electrostatic sensitive parts in their containers until they arrive at static free stations Place items on a grounded surface before removing them from their container Always be properly grounded when touching a sensitive component or assembly Avoid contact with pins leads or circuitry Place reusable electrostatic sensitive parts from assemblies in protective packaging or conductive foam Personal Grounding Methods and Equipment Use the following equipment to prevent static electricity damage to equipment Wrist straps are flexible straps with a maximum of one megohm 10 resistance in the ground cords To provide proper ground a strap must be worn sn
53. 1 nVidia Quadro NVS300 PCle x16 graphics card 512 MB 633756 001 SATA power extension cable 634824 001 320 GB 7200 rpm hard drive 2 5 inch SED Small Form Factor SFF chassis spare parts 37 Spare part Description number 636166 001 Card reader 22 in 1 636917 001 USB powered speakers 636921 001 Fan duct 636923 001 SATA power cable 636925 001 Speaker 636926 001 Front I O cable and power switch assembly 636927 001 250 GB 7200 rpm hard drive 636929 001 500 GB 7200 rpm hard drive 636930 001 1 TB 7200 rpm hard drive 637591 001 HP FireWire IEEE 1394a PCle x1 card 637995 001 AMD Radeon HD6350 PCle x16 graphics card 512 MB 638813 001 SATA cable 19 5 inch 2 straight ends 638814 001 SATA cable 25 2 inch 1 straight end 1 angled end 638815 001 Serial port PCI card 638816 001 Hood sensor 638817 001 Printer port PCI card 641471 001 Solenoid lock 642738 001 HP Business Digital Headset 645326 001 Heat sink 645327 001 Chassis fan 645558 001 eSATA port assembly PCI card 646809 001 160 GB Solid state drive SATA3 0 646815 001 Access panel 657401 001 Adapter DVI D to VGA 660408 001 16X SATA DVD RW drive 661841 001 120 GB Solid state drive SATA 2 0 662723 001 Adapter DisplayPort to DVI 665961 001 128 GB Solid state drive SATA 2 0 671612 001 Memory module 2 GB PC3 12800 CL11 671613 001 Memory module 4 GB PC3 10600
54. 16 graphics card 512 MB 638815 001 Serial port PCI card 638816 001 Hood sensor 638817 001 Printer port PCI card 639959 001 SATA cable 17 7 inch 2 straight ends 641498 001 Solenoid lock 642738 001 HP Business Digital Headset 645326 001 Heat sink includes replacement thermal material 645330 001 Speaker 645558 001 eSATA port assembly PCI card 646809 001 160 GB Solid state drive SATA 3 0 646824 001 Fan duct assembly 646825 001 Access panel 646827 001 Front I O assembly 646828 001 Power switch LED with holder 646830 001 SATA cable 18 inch 1 straight end 1 angled end 646833 001 Hard drive power cable 646834 001 Optical drive power cable 657401 001 Adapter DVI D to VGA 660408 001 DVD RW drive 661841 001 120 GB Solid state drive SATA 2 0 662723 001 Adapter DisplayPort to DVI 663213 001 HP USB 3 0 SuperSpeed PCle x1 card 663214 001 HP USB 3 0 SuperSpeed power extension cable for use with 663213 001 665961 001 128 GB Solid state drive SATA 2 0 671612 001 Memory module 2 GB PC3 12800 CL11 671613 001 Memory module 4 GB PC3 10600 1333 MH Microtower MT chassis spare parts 29 Spare part number 674314 xx1 674317 001 680020 001 Description Keyboard wireless Mouse wireless 256 GB Solid state drive self encrypting SED SATA 6 0 680653 001 nVidia Quadro NVS310 PCle x16 graphics card 512 MB 682219 001 Blu ray BD Writer XL Drive 682411 001 AMD Radeon HD7450 PCle
55. 5 Push the module down into the socket ensuring that the module is fully inserted and properly seated Make sure the latches are in the closed position 3 Repeat steps 4 and 5 to install any additional modules Replace the access panel If the computer was on a stand replace the stand o eS SS Reconnect the power cord and turn on the computer 10 Lock any security devices that were disengaged when the access panel was removed The computer should automatically recognize the additional memory the next time you turn on the computer 100 Chapter 7 Removal and Replacement Procedures Small Form Factor SFF Chassis Expansion Card Description Spare part number GeForce GT630 PCle x16 graphics card 2 GB 684591 001 nVidia Quadro NVS310 PCle x16 graphics card 512 MB 680653 001 nVidia Quadro NVS300 PCle x16 graphics card 512 MB 632486 001 nVidia GF505 PCle x16 graphics card 512 MB for use only in China 702648 001 AMD Radeon HD7450 PCle x16 graphics card 1 GB for use only in China 702646 001 AMD Radeon HD7450 PCle x16 graphics card 1 GB 682411 001 AMD Radeon HD6350 PCle x16 graphics card 512 MB 637995 001 HP FireWire IEEE 1394a PCle x1 Card 637591 001 HP WLAN 802 11 g n 1x2 PCle NIC 538048 001 HP USB 3 0 SuperSpeed PCle x1 card 663213 001 HP USB 3 0 SuperSpeed power extension cable for use with 663213 001 663214 001 The computer has one PCI expansion slot one PCI Express x1 expansion slot on
56. 703600 001 AMD A4 5300B 3 4 GHz 4 MB L2 cache 65 W HD 7480D 703599 001 not illustrated Microtower MT chassis spare parts 23 Cables Item Description Spare part number 1 Front I O assembly 646827 001 2 SATA optical drive power cable 646834 001 3 SATA hard drive power cable 646833 001 4 Power switch LED assembly 646828 001 5 SATA cable 18 inch 1 straight end 1 angled end labeled not illustrated 646830 001 6 SATA cable 17 7 inch 2 straight ends 639959 001 DMS 59 to dual VGA cable 463023 001 Adapter DisplayPort to VGA 603250 001 A Adapter DisplayPort to DVI 662723 001 Adapter DVI I to VGA 202997 001 24 Chapter4 Illustrated parts catalog Item Description Spare part number E Adapter DVI D to VGA 657401 001 DMS 59 to dual DVI cable 463024 001 Adapter DisplayPort to HDMI 617450 001 DisplayPort cable 487562 001 j SATA power extension cable 633756 001 not illustrated Misc parts Item Description Spare part number 1 Heat sink includes replacement thermal material 645326 001 2 Fan with guard 585884 001 3 Hood sensor 638816 001 4 Speaker 645330 001 5 Solenoid lock 641498 001 6 Printer port PCI card 638817 001 Microtower MT chassis spare parts 25 Item Description Spare part number 7 Clamp lock includes universal cable plate not
57. 91 001 HP WLAN 802 11 g n 1x2 PCle NIC 538048 001 HP USB 3 0 SuperSpeed PCle x1 card 663213 001 HP USB 3 0 SuperSpeed power extension cable for use with 663213 001 663214 001 36 Chapter 4 Illustrated parts catalog Sequential part number listing Spare part Description number 202997 001 Adapter DVI I to VGA 397117 001 Hard drive conversion bracket 450712 001 Grommet hard drive isolation blue 463023 001 DMS 59 to dual VGA cable 463024 001 DMS 59 to dual DVI cable 487562 001 DisplayPort cable 508987 001 Clamp lock includes universal cable plate not included 537745 xx1 PS 2 basic keyboard 537746 xx1 USB basic keyboard 537749 001 Mouse USB optical jack black 538048 001 HP WLAN 802 1 1b g n card 570580 001 Mouse USB laser non ECO 570838 001 Bezel blank optical drive 5 25 inch 581599 001 DVD ROM drive 583345 001 Antenna for use with 538048 001 583653 001 Bezel blank 3 5 inch 583654 001 Rubber foot 586721 001 Drive adapter 2 5 inch 688952 001 Chassis stand 608150 001 Mouse wireless not for use in APJ region 609250 001 Mouse PS2 optical jack black non ECO 609252 001 External USB webcam 613125 xx1 Washable keyboard 613762 001 320W 90 efficient 613763 001 320W standard 617450 001 Adapter DisplayPort to HDMI 619580 001 Mouse washable 631411 xx4 Smart card keyboard 603250 001 Adapter DisplayPort to VGA 632486 00
58. ARAA EEEE EAA aaa Eia 93 Front BeZel sieessectieeeies sadeeteaveviaade E ENNE ATN ete ise EEA 94 Front Bezel SoC 2i iietecelstivesaveecocuecavebelcocgchuabedindesss sebdcudecesis helunusesashdludansvsddecgeaeyvisdsieeayvdbceaaaen ladies 95 Pezel BANKS aiccein an EN S E EEE E E EE EEEO 97 MEMO crrcacogiari na Aa NRA ORRETARA Ae RR 98 DIMMS is genceedtasaseccadtanestacedtedueesad canedennee dca ceedaveas tduadtesssncdvieecenseaddncedian sbeacbesiebddandeddlseevdececs 98 DDR3 SDRAM DIMMS 0c cccceccceceeeceeeeceeeeeceeeeseaeeeeceaaeeeseaeeeeeseeeeeesaaaeeesceeeeseeeeeesenaaees 98 Populating DIMM Sockets v 22 casceteetivhiiie dines iiietdis neds tetera 98 Installing DIMMS socors on ieia AEEA neuaganate nocsuatede ant enbbnavindies 99 EXPANSION Card puseroa iaae aa a a aa a aa Aa aa aaa aa aa ia Eae aa a eaaa 101 System Board Connections i ivssicccvei sseoceeeh ia eacieedeitasieeeeeeiaaeeeaeb na hcieeded aeeddeadentiaee carbene te aaeneeen ieee 105 DIVES apsiidi ANO OE A OAE A 106 Drive Positions 00 eee cece eee tenner rete NNa E K EEEN NER EAEE NANENANE EE EEEE KENEEN 107 vii Installing and REMOVING Drives 0 0 0 cece eteeee cere ee Kanikani ANNAA NENNEN AEA RANA NANREN A 107 Removing a 5 25 inch Drive from a Drive Bay sesers 108 Installing a 5 25 inch Drive into a Drive Bay ccccececeeeneetteeeeeeeeeeeeentaaes 109 Removing a 3 5 inch Drive from a Drive Bay ccecceeeeeeeeeeneteeeeeeeeenaeees 111 Installing a 3 5 inch D
59. Cable Management Always follow good cable management practices when working inside the computer e Keep cables away from major heat sources like the heat sink e Do notjam cables on top of expansion cards or memory modules Printed circuit cards like these are not designed to take excessive pressure on them e Keep cables clear of sliding or moveable parts to prevent them from being cut or crimped when the parts are moved e When folding a flat ribbon cable never fold to a sharp crease Sharp creases may damage the wires SATA Hard Drives 47 e Some flat ribbon cables come prefolded Never change the folds on these cables e Do not bend any cable sharply A sharp bend can break the internal wires e Never bend a SATA data cable tighter than a 30 mm 1 18 in radius e Never crease a SATA data cable e Do not rely on components like the drive cage power supply or computer cover to push cables down into the chassis Always position the cables to lay properly by themselves Hard Drive Capacities The combination of the file system and the operating system used in the computer determines the maximum usable size of a drive partition A drive partition is the largest segment of a drive that may be properly accessed by the operating system A single hard drive may therefore be subdivided into a number of unique drive partitions in order to make use of all of its space Because of the differences in the way that drive sizes are calculated
60. DINVS isistissntetisticteciceedd decstees tectasbedasstucieiaaceeousbedddulcaesdeadeasvepabdetesiunin delehibdaadieuartdebeecies 47 Cable Management cece cern rt i nr ri nr i anne enna dette enceaae sees eeeaaaeeeeeeeeaaeeeeeeedeeeeeeeeaas 47 Hard Drive Capacities cvcitiatec ciecesdctadeaievadetecectaucereonneaed ead ara cs edhe daar ade salen dee AEE EEEE aE 48 6 Removal and Replacement Procedures Microtower MT Chassis ccccccssseeessseeeeeeeeeeesseeeeeeeeeeeeseeees 49 Preparation for DISASSEMIDIY ecoscore ian E EREA EATE 49 CGomp ter Acce ss PaMmell vs siccic cis etecceesosedevate a a E a aE A EEEa ATER 50 Front Bezel serea a a E E a E A a E R a a 51 Front Bezel Secun nareread Naa A a A A A a AAE 52 Bozel BANKS etenoa n T E E EA 54 MEMO cracutiarrenira iin anaE ATR E ETAR AA 55 DIMMS i eccstatatsesestacaatuand eft a a a a aaa a a r a aa 55 DDR3 SDRAM DIMMS ticscsspceoteessscenpeadevsedasiecebdedeaaspacetecetanseaancescsaadiasaegecseasbisendeuedarnecatees 55 Populating DIMM Sockets 2 ccsiev dissidents nent deine tas iene 56 Installing DIMM Siaran a a a Middaeite RREA 56 EXPANSION Cards inisinia aa iaa a aaa iiaa aaa ia aN 58 system Board Connections secrecirneiiinre n EREE EEEE REESE EE 62 DNES ia T E A A A A E AA A 63 Drive POSIIONS 3 is2 cde ssse5cedeei site cetes sas To apsecysSacancesyibeadetebdadedet a snteasiietaatedvsaaddeess 65 Removing a 5 25 inch or 3 5 inch Drive from a Drive Bay ecceeccee
61. DRAM dual inline memory modules DIMMs DIMMs The memory sockets on the system board can be populated with up to four industry standard DIMMs These memory sockets are populated with at least one preinstalled DIMM To achieve the maximum memory support you can populate the system board with up to 16 GB of memory configured in a high performing dual channel mode DDR3 SDRAM DIMMs Z CAUTION This product DOES NOT support DDR3 Ultra Low Voltage DDR3U memory The processor is not compatible with DDR3U memory and if you plug DDR3U memory into the system board it can cause the physical damage to the DIMM or invoke system malfunction For proper system operation the DDR3 SDRAM DIMMs must be e __industry standard 240 pin e unbuffered non ECC PC3 PC14800 DDR3 1866 MHz compliant e 1 5 volt DDR3 SDRAM DIMMs The DDR3 SDRAM DIMMs must also e support CAS latency 13 DDR3 1866 MHz 13 13 13 timing e contain the mandatory JEDEC SPD information In addition the computer supports e 12 Mbit 1 Gbit 2 Gbit 4 Gbit and 8 Gbit non ECC memory technologies e single sided and double sided DIMMs DIMMs constructed with x8 and x16 DDR devices DIMMs constructed with x4 SDRAM are not supported Ey NOTE The system will not operate properly if you install unsupported DIMMs Memory 55 Populating DIMM Sockets There are four DIMM sockets on the system board with two sockets per channel The sockets are labeled DIMM1 DIMM2 D
62. Features ssssssesesssseeertrsstttttrttttttt unntatt tuun AAEE EE EENAA EE EENAA EEE EEA AAEE EEEa nae Ennan aeee 1 Microtower MT Front Panel Components ccececeeeeeeeeeeeeeeeeeeeeeeeeceeeeeeeeseeeeaeeeeeeseeeaaeeeeeseneaaeees 2 Small Form Factor SFF Front Panel Components ssssssessessssesrreseerrrsssesrnsstttnnnsstinnnnnatnnnnnntnnnnnnenna 3 Microtower MT Rear Panel Components 2 cccccccceeeeceeeceeeeeeeeeeeeeeeeeceeeeeceaeeeeceeeeetiaeeeesereeesiaeeee 4 Small Form Factor SFF Rear Panel Component 2 ccccscceeeeeeeeeeeeeeeeeeeeeeesaeeeeeeueeeeeeeeeetiaeetes 5 Serial Number Location sisieun aA ARAE NEA DA AAAA EAA 6 2 Installing and Customizing the Software ccccssssesceesesseenseeseeseenseenesseeeseeseseeeeseeseseeeeseseesseeesesseeeeseneesanenss 7 Installing the Windows operating System cece etree inne rennet NANNAN EENKEER ANANA E 7 Downloading Windows 7 updates 0 0 0 0 cece eeeeeeee tere rece eater eeeeneeeeeeeeeceeaaeeeeseceeeeeeeeeeeeeaaeeeeeeeenaneees 8 Installing or Upgrading device drivers cece ee etter ee erent eee nets eee e neds ee naeeeeeetaeeeeeeenieeeeeeeea 8 Customizing the monitor display ss siesscecseesaedeaseessesansnecessnaaadlaned saa EEAS R AARAA EAEE NANA ENAA 8 3 Computer Setup F10 UMY iraa SEE EEE ao ES oE 9 Computer Setup F10 UGS cccccciccsarenerana tee n E A EE REET EE 9 Using Computer Setup F10 Utilities 00nnooenneenneeeenee
63. Hard Drive s Emulation Type is set to None Run the Computer Setup utility and change the Emulation Type to Hard Disk in the device s details under Storage gt Device Configuration Observe if the front panel Power LED is blinking RED and if Hard drive is damaged Computer seems to be locked up Cause Program in use has stopped responding to commands 146 Chapter 8 Troubleshooting Without Diagnostics any beeps are heard See Appendix A POST Error Messages on page 173 to determine possible causes for the blinking red and beep codes See the Worldwide Limited Warranty for terms and conditions Solution Attempt the normal Windows Shut Down procedure If this fails press the power button for four or more seconds to turn off the power To restart the computer press the power button again The removable hard drive has no power to the hard drive enclosure Cause Solution The lock on the enclosure is not turned to the ON position Insert the key and turn the lock clockwise 90 degrees The green LED on the front of the enclosure should be on Power cable from the computer power supply to the Check the power supply to make sure it is properly enclosure frame is not properly connected connected to the rear of the enclosure frame The removable hard drive is not recognized by the computer Cause Solution The removable hard drive carrier is not fully seated in the Push the carri
64. IMM3 and DIMM4 Sockets DIMM1 and DIMM2 operate in memory channel B Sockets DIMM3 and DIMM4 operate in memory channel A The system will automatically operate in single channel mode dual channel mode or flex mode depending on how the DIMMs are installed NOTE Single channel and unbalanced dual channel memory configurations will result in inferior graphics performance e The system will operate in single channel mode if the DIMM sockets are populated in one channel only e The system will operate in a higher performing dual channel mode if the total memory capacity of the DIMMs in Channel A is equal to the total memory capacity of the DIMMs in Channel B The technology and device width can vary between the channels For example if Channel A is populated with two 1 GB DIMMs and Channel B is populated with one 2 GB DIMM the system will operate in dual channel mode e The system will operate in flex mode if the total memory capacity of the DIMMs in Channel A is not equal to the total memory capacity of the DIMMs in Channel B In flex mode the channel populated with the least amount of memory describes the total amount of memory assigned to dual channel and the remainder is assigned to single channel For optimal speed the channels should be balanced so that the largest amount of memory is spread between the two channels If one channel will have more memory than the other the larger amount should be assigned to Channel A For exampl
65. Locking the media card is a safety If using an SD card make sure that the lock tab located on feature that prevents writing to and deleting from an SD the right of the SD card is not in the locked position If using Memory Stick PRO card a Memory Stick PRO card make sure that the lock tab located on the bottom of the Memory Stick PRO card is not in the locked position Unable to access data on the media card after inserting it into a slot Cause Solution The media card is not inserted properly is inserted in the Ensure that the card is inserted properly with the gold wrong slot or is not supported contact on the correct side The green LED will light if inserted properly Do not know how to remove a media card correctly Cause Solution The computer s software is used to safely eject the card Open Computer Windows 7 right click on the corresponding drive icon and select Eject Then pull the card out of the slot NOTE Never remove the card when the green LED is flashing 148 Chapter 8 Troubleshooting Without Diagnostics After installing the media card reader and booting to Windows the reader and the inserted cards are not recognized by the computer Cause Solution The operating system needs time to recognize the device if Wait a few seconds so that the operating system can the reader was just installed into the computer and you are recognize the reader and the available ports and then turning the PC on for th
66. Maintenance and Service Guide HP Compag Pro 6305 Microtower Business PC HP Compag Pro 6305 Small Form Factor Business PC Copyright 2012 Hewlett Packard Development Company L P The information contained herein is subject to change without notice Microsoft Windows and Windows Vista are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein This document contains proprietary information that is protected by copyright No part of this document may be photocopied reproduced or translated to another language without the prior written consent of Hewlett Packard Company First Edition October 2012 Document Part Number 706894 001 About This Book Z WARNING Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life A CAUTION Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information E NOTE Text set off in this manner provides important supplemental information Table of contents T POUTRE OE aA 1 Standard Configuration
67. Panel Component Problems 0 ceeceeettecneeee terete eset ee eaeeee eee taeeeeeeeetaeeeeeeeenea 169 Solving Internet Access Problems ccceicccceeeeeeeteee etter ee eee te eeeeeeeaeeeeeeeeiaeeeeeeeeiaeeeeeesnaeeeeeeaes 169 Solving Software Problems icccccheees vedvecesereeteecedane teed REEE ER EERE AE 171 Contacting Customer Support iccebcscesctcnacadancacsessadaveteressansucanaaaanadigdeheaaaddeeeaesaaddseenaamdddeediaariiaeen 172 viii 1 POS FRE IMS Sa E iss cc css piece secs vec cat c evades A 173 POST Numeric Codes and Text Messages 00 0 0 ce eeeceeeeeeeeeeeeeeee teeter eenaaeeeeeeeetaaeeeeeeeeeenaeeeeeeeeeenaaees 174 Interpreting POST Diagnostic Front Panel LEDs and Audible Codes ccccccceeceeeeteeeeeeeeeentaees 182 10 Password Security and Resetting CMOS ccccccssssseeeseseeeeseeeeeseeeseeeesseeeeseeeessenseeeesseeaesaeessseaeeeesseees 186 Resetting the Password JUMPED ceceeeeeeeeeeeeete eter eoe tna innan aeeti E ENEAN AARNA ENERET AER CO ELESE 187 Clearing and Resetting the CMOS sarissa tainai ARANEAE ARKAA AAR 188 11 Restoring and recovering in Windows T sxcisccscs ixccccscscs sc icsantmesysicancceess ci taxxenenssevaacnense se vanxcoeesctvnexeetesyteanctens 190 System Rosler earna EAEAN EAEE EAEE EEEE 190 System RECOVETY ooo eee eer nr ne eee eer n eee eee ee een ane AANEEN EEEa KEA 191 System Recovery when Windows is responding cceeeeeeeeeeeeeeteeeeeeeeeeeeettaeeeeeeeeeeee
68. Range 100 240 VAC Rated Line Frequency 50 60 Hz Operating Line Frequency 47 63 Hz Standard Efficiency 320W High Efficiency 320W active PFC 87 90 87 efficient at 20 50 100 load 200 Appendix C Specifications Table C 1 Specifications continued Rated Input Current 5 5A 1 This system utilizes an active power factor corrected power supply This allows the system to pass the CE mark requirements for use in the countries of the European Union The active power factor corrected power supply also has the added benefit of not requiring an input voltage range select switch MT Specifications 201 SFF Specifications Table C 2 Specifications Chassis in the desktop position Height 4 0 in 10 0 cm Width 13 3 in 33 8 cm Depth 14 9 in 37 9 cm Approximate Weight 16 7 Ib 7 6 kg Weight Supported maximum distributed load in desktop position 77 b 35 kg Temperature Range Operating 50 to 95 F 10 to 35 C Nonoperating 22 to 140 F 30 to 60 C NOTE Operating temperature is derated 1 0 C per 300 m 1000 ft to 3000 m 10 000 ft above sea level no direct sustained sunlight Maximum rate of change is 10 C Hr The upper limit may be limited by the type and number of options installed Relative Humidity noncondensing Operating 10 90 10 90 Nonoperating 38 7 C max wet bulb 5 95 5 95 Maximum Altitude unpressurized Operating 10 000 ft 3048 m Nonoperating 30 000 ft 9144 m Pow
69. S See Appendix B Password Security and Resetting CMOS on page 186 3 Verify monitor is attached and turned on 4 Replace the graphics card if possible Reflash the system ROM with the latest BIOS image 511 CPU CPUA or CPUB Fan not Detected 512 Chassis Rear Chassis or Front Chassis Fan not Detected CPU fan is not connected or may have malfunctioned Chassis rear chassis or front chassis fan is not connected or may have malfunctioned 1 Reseat CPU fan 2 Reseat fan cable 3 Replace CPU fan 1 Reseat chassis rear chassis or front chassis fan 2 Reseat fan cable 3 Replace chassis rear chassis or front chassis fan 513 Front Chassis fan not detected Front chassis fan is not connected or may have malfunctioned 1 Reseat front chassis fan 2 Reseat fan cable 3 Replace front chassis fan 514 CPU or Chassis Fan not Detected CPU or chassis fan is not connected or may have malfunctioned 1 Reseat CPU or chassis fan 2 Reseat fan cable 3 Replace CPU or chassis fan 515 Power Supply fan not detected Power supply fan is not connected or may have malfunctioned 14 Reseat power supply fan 2 Reseat fan cable 3 Replace power supply fan 176 Chapter 9 POST Error Messages Table 9 1 Numeric Codes and Text Messages continued Control panel message Description Recommended action 601 Diskette Controller Error 605 Diskette Driv
70. TA Connect a media card reader USB cable to the USB connector on the system board labeled MEDIA Drives 63 e The power cable for the SATA optical drives is a two headed cable this is plugged into the system board with the first connector routed to the top 5 25 inch bay and the second connector routed to the bottom 5 25 inch bay e The power cable for the SATA hard drives is a two headed cable this is plugged into the system board with the first connector routed to the bottom 3 5 inch bay and the second connector routed to the top 3 5 inch bay e The system does not support Parallel ATA PATA optical drives or PATA hard drives e You must install guide screws to ensure the drive will line up correctly in the drive cage and lock in place HP has provided extra guide screws for the drive bays four 6 32 isolation mounting guide screws and eight M3 metric guide screws installed on the side of the drive bays The 6 32 isolation mounting screws are required for a secondary hard drive All other drives except the primary hard drive use M3 metric screws The HP supplied metric screws are black and the HP supplied isolation mounting screws are silver and blue If you are replacing the primary hard drive you must remove the four silver and blue 6 32 isolation mounting guide screws from the old hard drive and install them in the new hard drive Figure 6 13 Extra Guide Screw Locations No Guide Screw Device 1 Black M3 Metric Screws All Dr
71. able disable Controls the power on password authentication scheme that utilizes the Embedded Security Device Changing this setting requires turning the computer off and then back on e Reset authentication credentials some models Do not reset Reset Selecting Reset disables the power on authentication support and clears the authentication information from the Embedded Security Device Changing this setting requires turning the computer off and then back on OS management of Embedded Security Device some models enable disable This option allows the user to limit operating system control of the Embedded Security Device Changing this setting requires turning the computer off and then back on This option allows the user to limit OS control of the Embedded Security Device Default is disabled e Reset of Embedded Security Device through OS some models enable disable This option allows the user to limit the operating system ability to request a Reset to Factory Settings of the Embedded Security Device Changing this setting requires turning the computer off and then back on NOTE To enable this option a Setup password must be set DriveLock Security Allows you to assign or modify a master or user password for hard drives When this feature is enabled the user is prompted to provide one of the DriveLock passwords during POST If neither is successfully entered the hard drive will remain inaccessible until one of the passwords is s
72. abled in Storage gt Boot Order Network Server Mode is enabled in Computer Setup Run the Computer Setup utility and disable Network Server Mode in Security gt Password Options Solving Processor Problems 165 Table 8 14 Solving CD ROM and DVD Problems continued System will not boot from CD ROM or DVD drive Cause Non bootable CD in drive Solution Try a bootable CD in the drive Boot order not correct Drive not found identified Cause Cable could be loose Run the Computer Setup utility and change boot sequence in Storage gt Boot Order Solution Check cable connections The system may not have automatically recognized a newly installed device See reconfiguration directions in the Solving Hardware Installation Problems on page 159 section If the system still does not recognize the new device check to see if the device is listed within Computer Setup If it is listed the probable cause is a driver problem If it is not listed the probable cause is a hardware problem If this is a newly installed drive run the Computer Setup utility and try adding a POST delay under Advanced gt Power On Options The device is attached to a SATA port that has been hidden in Computer Setup Run the Computer Setup utility and ensure Device Available is selected for the device s SATA port in Security gt Device Security Drive responds slowly immediately after power up Run Compu
73. ables from all of the drives gt o P Disconnect all power cables from the system board as follows e 4 pin PWRCPU e 6 pin PWR e 6 pin PWRCMD pi Rotate the power supply to its full upright position D Release the power supply cables from the cable retaining clip under the drive cage 132 Chapter 7 Removal and Replacement Procedures Small Form Factor SFF Chassis 7 Pull the power supply forward until the posts on the power supply move forward in the power supply bracket and then lift the power supply straight up and out of the chassis Figure 7 47 Removing the power supply SS To install the power supply reverse the removal procedure Z CAUTION When installing the power supply cables make sure they are properly positioned so they are not cut by the drive cage and are not pinched by the rotating power supply Power Supply 133 System Board Description Spare part number System board for use in Windows 7 models includes thermal material 703596 001 System board for use in NetClone models includes replacement thermal material 710096 001 1 Prepare the computer for disassembly Preparation for Disassembly on page 92 2 Remove the access panel Access Panel on page 93 3 When replacing the system board make sure the following components are removed from the defective system board and installed on the replacement system board e Memory modules Memory on page 98 e Expansion
74. aeantanncccdessalansdeaneeaasdletamacceetstaadniys 138 Solving General Problems eee 140 solving Power ProDleMSaencicerenico aiiai ini a E E EEEE dea EET E 144 solving Hard Drive Problems sieccezeesiisdegeseesedccccadecsed cccadzacesvecuidzehepvacuutydas seaceadecaeeesaadhadgaestandiaegeaeneenasee 145 Solving Media Card Reader Problems 0 00 0 ceceeceeeeeeeeeeeee eee eenne tees ee ecneeeeeeeeaaeeeeeeeeaeeeeeseeiaeeeeseeeaas 148 solving Display Problems o ccccenseseccteetieecei steed rennin E cteti inde iin dead pened teat edie 150 Solving AUCIO Proble mS scdevesevticttecevevtlicdyes feuvctudecneesbedicdedaeesehletedzeeesddnctdyncead ddegtyneeseeceettuesseecteneesetinenes 154 Solving Printer Problems 0 cece eee eee ent eee erent ete cern e eee erent eee AAAA NANAN AAAA AA NAKEN ANA NEENA A 156 Solving Keyboard and Mouse Problems eeseceeeeee eee eecee eee eee eecnee eee eee eaaeeeeeeeeeaeeeeeeeeeiaeeeeeeeeaas 157 Solving Hardware Installation Problems c ccc ee eeeee eee teeter eee eeeeaeeeeeeeaeeeeeeeeiaeeeeeeeneeeeeneaaes 159 Solving Network Problems eee 161 Solving Memory ProblemS 2cic sence 6 atctadeenteeteaes AE eed tena deeded 163 solving Processor Problem sorstesiriiiasiiii ioan a EENE 165 Solving CD ROM and DVD Problem 0 cece errr eerie eee ere eee e tuunan t tunnan tEn nnan nt tunna naene nnne 165 solving USB Flash Drive Problem c022 sieceadet te ceedestenceeedtieetnecdes EEEE 168 Solving Front
75. al equipment Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object Ef NOTE The lifetime of the lithium battery can be extended by plugging the computer into a live AC wall socket The lithium battery is only used when the computer is NOT connected to AC power HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs go to http www hp com recycle i 2 3 4 5 6 Remove disengage any security devices that prohibit opening the computer Remove all removable media such as compact discs or USB flash drives from the computer Turn off the computer properly through the operating system then turn off any external devices Disconnect the power cord from the power outlet and disconnect any external devices CAUTION Regardless of the power on state voltage is always present on the system board as long as the system is plugged into an active AC outlet You must disconnect the power cord to avoid damage to the internal components of the computer Remove the computer access panel Locate the battery and battery holder on the system board Ey NOTE On some computer models it may be necessary to remove an internal component to gain access to the battery 195 7 Depending on the type of battery holder on the system board
76. any external devices A CAUTION Regardless of the power on state voltage is always present on the system board as long as the system is plugged into an active AC outlet You must disconnect the power cord to avoid damage to the internal components of the computer 5 If the computer is on a stand remove the computer from the stand 6 Remove the access panel and front bezel 7 Remove one of the five silver 6 32 standard screws located on the front of the chassis behind the bezel Figure 7 3 Retrieving the Front Bezel Security Screw 8 Replace the front bezel Front Bezel Security 95 9 Install the security screw next to the middle front bezel release tab to secure the front bezel in place Figure 7 4 Installing the Front Bezel Security Screw 10 Replace the access panel 11 Ifthe computer was on a stand replace the stand 12 Reconnect the power cord and turn on the computer 13 Lock any security devices that were disengaged when the access panel was removed 96 Chapter 7 Removal and Replacement Procedures Small Form Factor SFF Chassis Bezel Blanks Description Spare part number 3 5 inch bezel blank 583653 001 5 25 inch bezel blank optical drive 570838 001 On some models there are bezel blanks covering the 3 5 inch and 5 25 inch external drive bays that need to be removed before installing a drive To remove a bezel blank 1 Remove the access panel Access Panel on page 93 2 Remove
77. any serial port expansion cards Clear CMOS See Appendix B Password Security and Resetting CMOS on page 186 Reconfigure card resources and or run Computer Setup or Windows utilities 1152 Serial Port B Address Conflict Detected Both external and internal serial ports are assigned to COM2 Remove any serial port expansion cards Clear CMOS See Appendix B Password Security and Resetting CMOS on page 186 Reconfigure card resources and or run Computer Setup or Windows utilities 1155 Serial Port Address Conflict Detected Both external and internal serial ports are assigned to same IRQ Remove any serial port expansion cards Clear CMOS See Appendix B Password Security and Resetting CMOS on page 186 Reconfigure card resources and or run Computer Setup or Windows utilities POST Numeric Codes and Text Messages 177 Table 9 1 Numeric Codes and Text Messages continued Control panel message Description Recommended action 1720 SMART Hard Drive Detects Imminent Failure Hard drive is about to fail Some hard drives have a hard drive firmware patch that will fix an erroneous error message 1 Determine if hard drive is giving correct error message Enter Computer Setup and run the Drive Protection System test under Storage gt DPS Self test 2 Apply hard drive firmware patch if applicable Available at http Awww hp com support 3 Back up contents an
78. ard 58 MT expansion slot cover 59 MT front bezel 51 MT hard drive 70 MT media card reader 66 MT optical drive 66 SFF expansion card 101 SFF expansion slot cover 102 206 Index SFF hard drive 115 SFF media card reader 111 SFF optical drive 108 resetting CMOS 186 password jumper 186 rubber foot spare partnumber 35 S safety and comfort 137 safety precautions cleaning 43 SATA connectors on system board 47 data cable pinouts 47 hard drive characteristics 47 SATA cable SFF spare part number 33 SATA drive cable SFF spare part number 33 SATA hard drive cable MT spare part number 24 29 SATA optical drive cable MT spare part number 24 29 screws correct size 45 security MT front bezel 52 SFF front bezel 95 serial number locations 6 serial port expansion spare part number 29 38 serial port spare partnumber 26 35 service considerations 45 setup password 186 SFF access panel spare part number 31 38 chassis fan spare part number 38 disassembly preparation 92 fan duct removal and replacement 122 fan duct spare part number 34 38 fan spare partnumber 34 front bezel removal and replacement 93 94 front bezel spare part number 31 39 front fan removal and replacement 123 front I O assembly spare part number 33 Front I O cable and power switch assembly spare part number 38 front I O power switch assembly removal and replacement 126 heat sink removal and replacement 129 heat sink spare part
79. are set higher than what Restart the computer and enter Safe Mode Change the the monitor supports settings to a supported setting then restart the computer so that the new settings take effect Vibrating or rattling noise coming from inside a CRT monitor when powered on Cause Solution Monitor degaussing coil has been activated None It is normal for the degaussing coil to be activated when the monitor is powered on 152 Chapter 8 Troubleshooting Without Diagnostics Clicking noise coming from inside a CRT monitor Cause Solution Electronic relays have been activated inside the monitor None It is normal for some monitors to make a clicking noise when turned on and off when going in and out of standby mode and when changing resolutions High pitched noise coming from inside a flat panel monitor Cause Solution Brightness and or contrast settings are too high Lower brightness and or contrast settings Fuzzy focus streaking ghosting or shadowing effects horizontal scrolling lines faint vertical bars or unable to center the picture on the screen flat panel monitors using an analog VGA input connection only Cause Solution Flat panel monitor s internal digital conversion circuits may 1 Select the monitor s Auto Adjustment option in the be unable to correctly interpret the output synchronization of monitor s on screen display menu the graphics card 2 Manually synchronize the Clock and Clock Phase on
80. ation memory RTC real time clock battery may need to be replaced CMOS jumper may not be properly installed Reset the date and time under Control Panel Computer Setup can also be used If the problem persists replace the RTC battery See the Removal and Replacement section for instructions on installing a new battery or contact an authorized dealer or reseller for RTC battery replacement Check for proper placement of the CMOS jumper if applicable 164 MemorySize Error Memory amount has changed since the last boot memory added or removed Press the F1 key to save the memory changes 164 MemorySize Error 201 Memory Error Memory configuration incorrect RAM failure 1 Run Computer Setup or Windows utilities 2 Make sure the memory module s are installed properly 3 If third party memory has been added test using HP only memory 4 Verify proper memory module type 1 Ensure memory modules are correctly installed 2 Verify proper memory module type 3 Remove and replace the identified faulty memory module s 4 Ifthe error persists after replacing memory modules replace the system board 213 Incompatible Memory Module in Memory Socket s X X A memory module in memory socket identified in the error message is missing critical SPD information or is incompatible with the chipset 1 Verify proper memory module type 2 Try another memory socket 3 Replace
81. ay Ey NOTE Install guide screws to ensure the drive will line up correctly in the drive cage and lock in place HP has provided extra guide screws for the drive bays four 6 32 standard screws and four M3 metric screws installed in the front of the chassis under the front bezel A secondary hard drive uses 6 32 standard screws All other drives except the primary hard drive use M3 metric screws The HP supplied M3 metric screws are black and the HP supplied 6 32 standard screws are silver Refer to Installing and Removing Drives on page 107 for illustrations of the guide screw locations 1 Follow the procedure in Removing a 5 25 inch Drive from a Drive Bay on page 108 to remove the 5 25 inch drive and access the 3 5 inch drive bay Z CAUTION Ensure that the computer is turned off and that the power cord is disconnected from the electrical outlet before proceeding 2 Ifyou are installing a drive in a bay covered by a bezel blank remove the front bezel then remove the bezel blank See Bezel Blanks on page 97 for more information 3 Install guide screws in the holes on each side of the drive Figure 7 21 Installing Guide Screws Media Card Reader Shown qae 4 Position the guide screws on the drive into the J slots in the drive bay Then slide the drive toward the front of the computer until it locks into place Figure 7 22 Installing a Drive into the 3 5 inch Drive Bay Media Card Reader Shown Drive
82. ble to the appropriate system board connector Ey NOTE If your system has only one SATA hard drive you must connect the hard drive data cable to the dark blue connector labeled SATAO to avoid any hard drive performance problems If you are adding a second hard drive connect the data cable to the light blue connector labeled SATA1 7 Route the power and data cables in their cable retainers 8 Replace the computer access panel 9 Reconnect the power cord and any external devices then turn on the computer 10 Lock any security devices that were disengaged when the access panel was removed Removing and Replacing a Removable 3 5 inch SATA Hard Drive Some models are equipped with a Removable SATA Hard Drive Enclosure in the 5 25 inch internal drive bay The hard drive is housed in a carrier that can be quickly and easily removed from the drive bay To remove and replace a drive in the carrier Ey NOTE Before you remove the old hard drive be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive 1 Unlock the hard drive carrier with the key provided and slide the carrier out of the enclosure Drives 73 2 Remove the screw from the rear of the carrier 1 and slide the top cover off the carrier 2 Figure 6 28 Removing the Carrier Cover 3 Remove the adhesive strip that secures the thermal sensor to the top of the hard drive 1 and move the thermal sensor away from the
83. cable from the device to the computer does not work 1 If possible replace the cable 2 Restart the computer The device is not working 1 Replace the device 2 Restart the computer USB ports on the computer are disabled in Computer Setup Run the Computer Setup utility and ensure that Device available is selected for appropriate USB ports under Security gt USB Security Solving Internet Access Problems If you encounter Internet access problems consult your Internet Service Provider ISP or refer to the common causes and solutions listed in the following table Table 8 17 Solving Internet Access Problems Unable to connect to the Internet Cause Solution Internet Service Provider ISP account is not set up Verify Internet settings or contact your ISP for assistance properly Modem is not set up properly Reconnect the modem Verify the connections are correct using the quick setup documentation Web browser is not set up properly Verify that the Web browser is installed and set up to work with your ISP Cable DSL modem is not plugged in Plug in cable DSL modem You should see a power LED light on the front of the cable DSL modem Solving Front Panel Component Problems 169 Table 8 17 Solving Internet Access Problems continued Unable to connect to the Internet Cause Cable DSL service is not available or has been interrupted due to bad weather The CAT5 UTP cable is disconnected
84. cards then power on the system to see if fault goes away 2 Once bad card is identified remove and replace bad option card 3 Replace the system board Solving Network Problems Some common causes and solutions for network problems are listed in the following table These guidelines do not discuss the process of debugging the network cabling Table 8 11 Solving Network Problems Wake on LAN feature is not functioning Cause Solution S5 Maximum Power Saving feature is enabled Disable the S5 Maximum Power Saving option in Computer Setup Select Power gt Hardware Power Management gt S5 Maximum Power Saving S5 Wake on LAN is disabled Enable the S5 Wake on LAN option in Computer Setup Select Advanced gt Device Options gt S5 Wake on LAN Wake on LAN is not enabled To enable Wake on LAN in Windows 7 1 Select Start gt Control Panel 2 Under Network and Internet select View network status and tasks 3 Click Local Area Connection 4 Click the Properties button 5 Click the Configure button 6 Click the Power Management tab then select the check box to Allow this device to wake the computer Network driver does not detect network controller Cause Solution Network controller is disabled 1 Run Computer Setup and enable network controller 2 Enable the network controller in the operating system via Device Manager Incorrect network driver Check the network controller documentation for th
85. carrier 2 Figure 6 29 Removing the Thermal Sensor 74 Chapter6 Removal and Replacement Procedures Microtower MT Chassis 4 Remove the four screws from the bottom of the hard drive carrier Figure 6 30 Removing the Security Screws 5 Slide the hard drive back to disconnect it from the carrier then lift it up and out of the carrier Figure 6 31 Removing the Hard Drive Drives 75 6 Place the new hard drive in the carrier then slide the hard drive back so that it seats in the SATA connector on the carrier s circuit board Be sure the connector on the hard drive is pressed all the way into the connector on the carrier s circuit board Figure 6 32 Replacing the Hard Drive 7 Replace the four screws in the bottom of the carrier to hold the drive securely in place Figure 6 33 Replacing the Security Screws 76 Chapter6 Removal and Replacement Procedures Microtower MT Chassis 8 Place the thermal sensor on top of the hard drive in a position that does not cover the label 1 and attach the thermal sensor to the top of the hard drive with the adhesive strip 2 Figure 6 34 Replacing the Thermal Sensor 9 Slide the cover on the carrier 1 and replace the screw on the rear of the carrier to secure the cover in place 2 Figure 6 35 Replacing the Carrier Cover 10 Slide the hard drive carrier into the enclosure on the computer and lock it with the key provided Ey NOTE The carrier must be locked for power
86. ce YNOTE Do not use media cards for creating recovery media The system may not be able to boot up from a media card and you may not be able to run system recovery Using recovery media Z CAUTION System Recovery deletes all data and programs you have created or installed Back up any important data to a CD or DVD or to a USB flash drive To create recovery media see System recovery using recovery media on page 192 System Recovery 193 To perform a System Recovery using recovery media 1 10 If using a set of DVDs insert the first recovery disc into the DVD drive tray and close the tray If you are using a recovery USB flash drive insert it into a USB port If the computer is not responding press and hold the power button for approximately 5 seconds or until the computer turns off or Click the Start button and then click Shut Down Disconnect all peripheral devices from the computer except the monitor keyboard and mouse Press the power button to turn on the computer Press Esc as the computer is powering on to see the startup menu Use the arrow keys to select the boot menu and press Enter Use the arrow keys to select the location where the recovery media is inserted USB or DVD Press Enter to boot from that device If Recovery Manager asks if you want to run System Recovery from Media or Hard Drive select Media On the Welcome screen under I need help immediately click Factory Reset If you
87. ces that were disengaged when the access panel was removed Removing a 3 5 inch Drive from a Drive Bay Z CAUTION All removable media should be taken out of a drive before removing the drive from the computer The 3 5 inch drive is located underneath the 5 25 inch drive You must remove the 5 25 inch drive before removing the 3 5 inch drive 1 Follow the procedure in Removing a 5 25 inch Drive from a Drive Bay on page 108 to remove the 5 25 inch drive and access the 3 5 inch drive CAUTION Ensure that the computer is turned off and that the power cord is disconnected from the electrical outlet before proceeding 2 Disconnect the drive cables from the rear of the drive or if you are removing a media card reader disconnect the USB cable from the system board as indicated in the following illustration Figure 7 19 Disconnecting the Media Card Reader USB Cable Drives 111 3 Press down on the green drive retainer button located on the left side of the drive to disengage the drive from the drive cage 1 While pressing the drive retainer button slide the drive back until it stops then lift it up and out of the drive cage 2 Figure 7 20 Removing a 3 5 inch Drive Media Card Reader Shown 112 Chapter 7 Removal and Replacement Procedures Small Form Factor SFF Chassis Installing a 3 5 inch Drive into a Drive Bay The 3 5 inch bay is located underneath the 5 25 inch drive To install a drive into the 3 5 inch b
88. contacts Doing so may damage the module 1 Prepare the computer for disassembly Preparation for Disassembly on page 49 2 Remove the access panel Computer Access Panel on page 50 56 Chapter6 Removal and Replacement Procedures Microtower MT Chassis 3 Open both latches of the memory module socket 1 and insert the memory module into the socket 2 Figure 6 6 Installing a DIMM Ey NOTE A memory module can be installed in only one way Match the notch on the module with the tab on the memory socket Populate the black DIMM sockets before the white DIMM sockets For maximum performance populate the sockets so that the memory capacity is spread as equally as possible between Channel A and Channel B Refer to Populating DIMM Sockets on page 56 for more information 4 Push the module down into the socket ensuring that the module is fully inserted and properly seated Make sure the latches are in the closed position 3 Repeat steps 3 and 4 to install any additional modules Replace the computer access panel Reconnect the power cord and turn on the computer eo oy Lock any security devices that were disengaged when the access panel was removed The computer should automatically recognize the additional memory the next time you turn on the computer Memory 57 Expansion Cards Description Spare part number GeForce GT630 PCle x16 graphics card 2 GB 684591 001 nVidia
89. crash blue screen RAID volumes may become corrupted if they are booted to after disabling RAID eSATA Port some models Allows you to set a SATA port as an eSATA port for use with an external drive Default is enabled This setting affects only the port with the black connector labeled as eSATA on the system board This port should have the eSATA back panel connector attached to use eSATA drives For more information see the eSATA white paper at www hp com Max eSATA Speed some models default is Auto Allows you to choose Auto 1 5 Gbps or 3 0 Gpbs as the maximum eSATA speed By default the speed is limited to 1 5 Gbps for maximum reliability CAUTION Consult your eSATA drive and cable manufacturer before enabling 3 0 Gpbs speed Some drive and cable combinations may not run reliably at 3 0 Gpbs Removable Media Boot Enables disables ability to boot the system from removable media Default is enabled Computer Setup F10 Utilities 13 Table 3 3 Computer Setup Storage continued DPS Self Test Allows you to execute self tests on ATA hard drives capable of performing the Drive Protection System DPS self tests NOTE This selection will only appear when at least one drive capable of performing the DPS self tests is attached to the system Boot Order Allows you to e EFI Boot Sources Specify the order in which EFI boot sources such as a internal hard drive USB hard drive USB optical drive or internal optica
90. d 20 PCI PCI1 white Expansion Card Drives Description Spare part number DVD RW drive 660408 001 690418 001 DVD ROM drive 581599 001 Blu ray BD Writer XL Drive 682219 001 1 TB 7200 rpm SATA hard drive 636930 001 500 GB 7200 rpm 2 5 inch SED SATA hard drive 696422 001 500 GB 7200 rpm SATA hard drive 636929 001 320 GB 7200 rpm SATA hard drive 2 5 inch 634824 001 250 GB 7200 rpm SATA hard drive 636927 001 256 GB Solid State Drive SSD self encrypting SED SATA 6 0 680020 001 180 GB Solid State Drive SSD SATA 6 0 696622 001 160 GB Solid State Drive SSD SATA 3 0 646809 001 128 GB Solid State Drive SSD SATA 2 0 665961 001 120 GB Solid State Drive SSD SATA 2 0 661841 001 When installing drives follow these guidelines The primary Serial ATA SATA hard drive must be connected to the dark blue primary SATA connector on the system board labeled SATAO If you are adding a second hard drive connect it to the light blue connector on the system board labeled SATA1 Connect the first SATA optical drive to the white SATA connector on the system board labeled SATA2 If you are adding a second optical drive connect it to the black SATA connector on the system board labeled ESATA If the ESATA connector is already populated connect the second optical drive to the light blue connector on the system board labeled SATA1 Connect an optional eSATA adapter cable to the black SATA connector on the system board labeled ESA
91. d party memory with HP memory 4 Replace the system board Blank screen and the power LED flashes Red six times once every second followed by a two second pause and the computer beeps six times Beeps stop after fifth iteration but LEDs continue flashing Cause Solution Pre video graphics error For systems with a graphics card 1 Reseat the graphics card Power on the system 2 Replace the graphics card 3 Replace the system board For systems with integrated graphics replace the system board Blank screen and the power LED flashes Red seven times once every second followed by a two second pause and the computer beeps seven times Beeps stop after fifth iteration but LEDs continue flashing Cause Solution System board failure ROM detected failure prior to video Replace the system board Monitor does not function properly when used with energy saver features Cause Solution Monitor without energy saver capabilities is being used with Disable monitor energy saver feature energy saver features enabled Dim characters Cause Solution The brightness and contrast controls are not set properly Adjust the monitor brightness and contrast controls Cables are not properly connected Check that the graphics cable is securely connected to the graphics card and the monitor Blurry video or requested resolution cannot be set Cause Solution If the graphics controller was upgraded the correct graphic
92. d replace hard drive 1796 SATA Cabling Error One or more SATA devices are improperly attached For optimal performance the SATA 0 and SATA 1 connectors must be used before SATA 2 and SATA 3 Ensure SATA connectors are used in ascending order For one device use SATA 0 For two devices use SATA 0 and SATA 1 For three devices use SATA 0 SATA 1 and SATA 2 1797 SATA Drivelock is not supported in RAID mode Drivelock is enabled on one or more SATA hard drives and they cannot be accessed while the system is configured for RAID mode Either remove the Drivelocked SATA device or disable the Drivelock feature To disable the Drivelock feature enter Computer Setup change Storage gt Storage Options gt SATA Emulation to IDE and select File gt Save Changes and Exit Reenter Computer Setup and select Security gt Drivelock Security For each listed Drivelock capable SATA device ensure Drivelock is Disabled Lastly change Storage gt Storage Options gt SATA Emulation back to RAID and select File gt Save Changes and Exit 1801 Microcode Patch Error Processor is not supported by ROM BIOS 1 Upgrade BIOS to proper version 2 Change the processor 2200 PMM Allocation Error during MEBx Download Memory error during POST execution of the Management Engine ME BIOS Extensions option ROM 1 Reboot the computer 2 Unplug the power cord re seat the memory modules and reboot the computer
93. d the rear of the chassis 1 so that the bracket on the card is aligned with the open slot on the rear of the chassis Press the card straight down into the expansion socket on the system board 2 Figure 7 11 Installing an Expansion Card 5 NOTE When installing an expansion card press firmly on the card so that the whole connector seats properly in the expansion card slot 9 Rotate the slot cover retention latch back in place to secure the expansion card Figure 7 12 Closing the Expansion Slot Retainer 10 Connect external cables to the installed card if needed Connect internal cables to the system board if needed 104 Chapter 7 Removal and Replacement Procedures Small Form Factor SFF Chassis 11 12 13 14 15 Replace the computer access panel If the computer was on a stand replace the stand Reconnect the power cord and turn on the computer Lock any security devices that were disengaged when the access panel was removed Reconfigure the computer if necessary System Board Connections Refer to the following illustration and table to identify the system board connectors for your model Figure 7 13 System Board Connections 819 54617 Table 7 1 System Board Connections No System Board Connector System Board Label Color Component 1 DIMM4 Channel A DIMM4 white Memory Module 2 DIMM3 Channel A DIMM3 black Memory Module 3 DIMM2 Channel B DIMM2 whi
94. ded cable that is plugged into the system board with the first connector routed to the rear of the hard drive the second connector routed to the rear of the 3 5 drive and the third connector routed to the rear of the 5 25 optical drive The system does not support Parallel ATA PATA optical drives or PATA hard drives You must install guide screws to ensure the drive will line up correctly in the drive cage and lock in place HP has provided extra guide screws for the drive bays five 6 32 standard screws and four M3 metric screws installed in the front of the chassis under the front bezel The 6 32 standard screws are required for a secondary hard drive All other drives except the primary hard drive use M3 metric screws The HP supplied metric screws are black and the HP supplied standard screws are silver If you are replacing the primary hard drive you must Drives 107 remove the four silver and blue 6 32 isolation mounting guide screws from the old hard drive and install them in the new hard drive Figure 7 15 Extra Guide Screw Locations No Guide Screw Device 1 Black M3 Metric Screws All Drives except primary and secondary hard drives 2 Silver 6 32 Standard Screws Secondary Hard Drive There are at total of five extra silver 6 32 standard screws Four are used as guide screws for a secondary hard drive The fifth is used for bezel security see Front Bezel Security on page 95 for more information
95. default device for this one time 14 Chapter 3 Computer Setup F10 Utility Computer Setup Security YNOTE Support for specific Computer Setup options may vary depending on the hardware configuration Table 3 4 Computer Setup Security Option Setup Password Description Allows you to set and enable a setup administrator password NOTE If the setup password is set it is required to change Computer Setup options flash the ROM and make changes to certain plug and play settings under Windows NOTE This selection will only appear when at least one drive that supports the DriveLock feature is attached to the system Power On Password Password Options This selection appears only if a power on password or setup password is set Smart Cover some models Device Security Allows you to set and enable a power on password The power on password prompt appears after a power cycle If the user does not enter the correct power on password the unit will not boot NOTE This selection will only appear when at least one drive that supports the DriveLock feature is attached to the system Allows you to enable disable e Lock Legacy Resources appears if a setup password is set Default is enabled e Setup Browse Mode appears if a setup password is set allows viewing but not changing the F10 Setup Options without entering setup password Default is enabled e Password prompt on F9 F11 amp
96. der the wide keys If you remove a key use a specially designed key puller to prevent damage to the keys This tool is available through many electronic supply outlets Z CAUTION Never remove a wide leveled key like the space bar from the keyboard If these keys are improperly removed or installed the keyboard may not function properly Cleaning under a key may be done with a swab moistened with isopropyl alcohol and squeezed out Be careful not to wipe away lubricants necessary for proper key functions Use tweezers to remove any fibers or dirt in confined areas Allow the parts to air dry before reassembly Cleaning the Monitor Wipe the monitor screen with a clean cloth moistened with water or with a towelette designed for cleaning monitors Do not use sprays or aerosols directly on the screen the liquid may seep into the housing and damage a component Never use solvents or flammable liquids on the monitor To clean the monitor body follow the procedures in Cleaning the Computer Case on page 43 44 Chapter5 Routine Care SATA Drive Guidelines and Disassembly Preparation Cleaning the Mouse Before cleaning the mouse ensure that the power to the computer is turned off e Clean the mouse ball by first removing the retaining plate and the ball from the housing Pull out any debris from the ball socket and wipe the ball with a clean dry cloth before reassembly e To clean the mouse body follow the procedures in Cleaning the
97. dures Microtower MT Chassis 8 Install the screw through the interior of the front of the chassis into the front bezel The screw hole is located toward the middle of the right edge of the chassis between the hard drive bay and speaker Figure 6 4 Installing the Front Bezel Security Screw D Wiha Se 9 Replace the access panel 10 Reconnect the power cord and turn on the computer 11 Lock any security devices that were disengaged when the access panel was removed Front Bezel Security 53 Bezel Blanks Description Spare part number 3 5 inch bezel blank 583653 001 5 25 inch bezel blank optical drive 570838 001 On some models there are bezel blanks covering the 3 5 inch and 5 25 inch drive bays that need to be removed before installing a drive To remove a bezel blank 1 Remove the access panel Computer Access Panel on page 50 2 Remove the front bezel Front Bezel on page 51 3 To remove a bezel blank push the two retaining tabs that hold the bezel blank in place towards the outer right edge of the bezel 1 and slide the bezel blank back and to the right to remove it 2 Figure 6 5 Removing a Bezel Blank 54 Chapter6 Removal and Replacement Procedures Microtower MT Chassis Memory Description Spare part number 8 GB PC3 12800 689375 001 4 GB PC3 12800 671613 001 2 GB PC3 12800 671612 001 The computer comes with double data rate 3 synchronous dynamic random access memory DDR3 S
98. e 5 Position the guide screws on the drive into the J slots in the drive bay Then slide the drive toward the front of the computer until it locks into place Figure 7 18 Installing the Optical Drive Ss z EK os g ug Ait TS 6 Rotate the drive cage to its upright position 7 Connect the SATA data cable to the white SATA system board connector labeled SATA2 8 Route the data cable through the cable guides CAUTION There are two cable guides that keep the data cable from being pinched by the drive cage when raising or lowering it One is located on the bottom side of the drive cage The other is located on the chassis frame under the drive cage Ensure that the data cable is routed through these guides before connecting it to the optical drive 110 Chapter 7 Removal and Replacement Procedures Small Form Factor SFF Chassis 9 Connect the power cable and data cable to the rear of the optical drive Ey NOTE The power cable for the optical drive is a three headed cable that is routed from the system board to the hard drive then to the rear of the optical drive 10 Rotate the drive cage back down to its normal position CAUTION Be careful not to pinch any cables or wires when rotating the drive cage down 11 Replace the front bezel if removed and access panel 12 If the computer was on a stand replace the stand 13 Reconnect the power cord and turn on the computer 14 Lock any security devi
99. e Ey NOTE In some cases you must use recovery media for this procedure To create this media follow the instructions in Creating recovery media on page 193 If the computer is working and Windows 7 is responding use these steps to perform a System Recovery 1 Turn off the computer 2 Disconnect all peripheral devices from the computer except the monitor keyboard and mouse 3 Turn on the computer 4 When Windows has loaded click the Start button click All Programs click Security and Protection and then click Recovery Manager If prompted click Yes to allow the program to continue 5 Under I need help immediately click System Recovery 6 Select Yes and then click Next Your computer restarts E NOTE If your system does not detect a recovery partition it prompts you to insert recovery media that you have created Insert the first disc or the USB flash drive select Yes and then click Next to restart the computer If you are using discs insert the next disc when prompted System Recovery 191 When the computer restarts you will see the Recovery Manager welcome screen again Under I need help immediately click System Recovery If you are prompted to back up your files and you have not done so select Back up your files first recommended and then click Next Otherwise select Recover without backing up your files and then click Next System Recovery begins After System Recovery is complete click Finish
100. e if you are populating the sockets with one 2 GB DIMM and three 1 GB DIMMs Channel A should be populated with the 2 GB DIMM and one 1 GB DIMM and Channel B should be populated with the other two 1 GB DIMMs With this configuration 4 GB will run as dual channel and 1 GB will run as single channel e In any mode the maximum operational speed is determined by the slowest DIMM in the system Installing DIMMs Z CAUTION You must disconnect the power cord and wait approximately 30 seconds for the power to drain before adding or removing memory modules Regardless of the power on state voltage is always supplied to the memory modules as long as the computer is plugged into an active AC outlet Adding or removing memory modules while voltage is present may cause irreparable damage to the memory modules or system board The memory module sockets have gold plated metal contacts When upgrading the memory it is important to use memory modules with gold plated metal contacts to prevent corrosion and or oxidation resulting from having incompatible metals in contact with each other Static electricity can damage the electronic components of the computer or optional cards Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object For more information refer to Electrostatic Discharge Information on page 40 When handling a memory module be careful not to touch any of the
101. e 92 Remove the access panel Access Panel on page 93 2 3 Rotate the drive cage for internal drives to its upright position 4 Rotate the power supply to its upright position The hard drive is located beneath the power supply Figure 7 25 Raising the Power Supply 5 Disconnect the power cable and data cable from the back of the hard drive Drives 115 6 Press down on the green release latch next to the hard drive 1 While holding the latch down slide the drive forward until it stops then lift the drive up and out of the bay 2 Figure 7 26 Removing the Hard Drive l 7 To install a hard drive you must transfer the silver and blue isolation mounting guide screws from the old hard drive to the new hard drive Figure 7 27 Installing Hard Drive Guide Screws D 116 Chapter 7 Removal and Replacement Procedures Small Form Factor SFF Chassis 8 Align the guide screws with the slots on the chassis drive cage press the hard drive down into the bay then slide it back until it stops and locks in place Figure 7 28 Installing the Hard Drive 9 Connect the power cable and data cable to the back of the hard drive Ey NOTE If the system has only one SATA hard drive the data cable must be connected to the dark blue connector labeled SATAO on the system board to avoid any hard drive performance problems 10 Rotate the drive cage for internal drives and the power supply down to their normal position
102. e PCI Express x16 expansion slot and one PCI Express x16 expansion slot that is downshifted to a x4 slot EY NOTE The PCI and PCI Express slots support only low profile cards You can install a PCI Express x1 x4 x8 or x16 expansion card in the PCI Express x16 slot For dual graphics card configurations the first primary card must be installed in the PCI Express x16 slot that is NOT downshifted to a x4 To remove replace or add an expansion card 1 Prepare the computer for disassembly Preparation for Disassembly on page 92 2 Remove the access panel Access Panel on page 93 3 Locate the correct vacant expansion socket on the system board and the corresponding expansion slot on the back of the computer chassis Expansion Card 101 Release the slot cover retention latch that secures the PCI slot covers by lifting the green tab on 4 the latch and rotating the latch to the open position Figure 7 7 Opening the Expansion Slot Retainer 5 Before installing an expansion card remove the expansion slot cover or the existing expansion card Ey NOTE Before removing an installed expansion card disconnect any cables that may be attached to the expansion card If you are installing an expansion card in a vacant socket remove the appropriate expansion slot cover on the back of the chassis Pull the slot cover straight up then away from the inside of the chassis a Figure 7 8 Removing an Expansion Slot C
103. e Type Error Diskette controller circuitry or floppy drive circuitry incorrect Mismatch in drive type f 2 Check and or replace cables Clear CMOS See Appendix B Password Security and Resetting CMOS on page 186 Replace the system board Disconnect any other diskette controller devices tape drives Clear CMOS See Appendix B Password Security and Resetting CMOS on page 186 660 Display cache is detected unreliable 912 Computer Cover Has Been Removed Since Last System Startup Integrated graphics controller display cache is not working properly and will be disabled Computer cover was removed since last system startup Replace system board if minimal graphics degrading is an issue No action required 917 Front Audio Not Connected Front audio harness has been detached or unseated from motherboard Reconnect or replace front audio harness 918 Front USB Not Connected Front USB harness has been detached or unseated from motherboard Reconnect or replace front USB harness 921 Device in PCI Express slot failed to initialize There is an incompatibility problem with this device and the system or PCI Express Link could not be retrained to an x1 Try rebooting the system If the error reoccurs the device may not work with this system 1151 Serial Port A Address Conflict Detected Both external and internal serial ports are assigned to COM1 1 Remove
104. e cleaning the computer Operating Guidelines 43 To clean the computer case follow the procedures described below To remove light stains or dirt use plain water with a clean lint free cloth or swab For stronger stains use a mild dishwashing liquid diluted with water Rinse well by wiping it with a cloth or swab dampened with clear water For stubborn stains use isopropyl rubbing alcohol No rinsing is needed as the alcohol will evaporate quickly and not leave a residue After cleaning always wipe the unit with a clean lint free cloth Occasionally clean the air vents on the computer Lint and other foreign matter can block the vents and limit the airflow Cleaning the Keyboard Follow all safety precautions in General Cleaning Safety Precautions on page 43 before cleaning the keyboard To clean the tops of the keys or the keyboard body follow the procedures described in Cleaning the Computer Case on page 43 When cleaning debris from under the keys review all rules in General Cleaning Safety Precautions on page 43 before following these procedures CAUTION Use safety glasses equipped with side shields before attempting to clean debris from under the keys Visible debris underneath or between the keys may be removed by vacuuming or shaking Canned pressurized air may be used to clean debris from under the keys Caution should be used as too much air pressure can dislodge lubricants applied un
105. e computer is plugged into an AC power source voltage is always applied to the system board You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage Electrostatic Discharge Information A sudden discharge of static electricity from your finger or other conductor can destroy static sensitive devices or microcircuitry Often the spark is neither felt nor heard but damage occurs An electronic device exposed to electrostatic discharge ESD may not appear to be affected at all and can work perfectly throughout a normal cycle The device may function normally for a while but it has been degraded in the internal layers reducing its life expectancy Networks built into many integrated circuits provide some protection but in many cases the discharge contains enough power to alter device parameters or melt silicon junctions Generating Static The following table shows that e Different activities generate different amounts of static electricity e Static electricity increases as humidity decreases Relative Humidity Event 55 40 10 Walking across carpet 7 500 V 15 000 V 35 000 V Walking across vinyl floor 3 000 V 5 000 V 12 000 V Motions of bench worker 400 V 800 V 6 000 V Removing DIPs from plastic tube 400 V 700 V 2 000 V 40 Chapter 5 Routine Care SATA Drive Guidelines and Disassembly Preparation Removing DIPs from vinyl tray 2 000 V 4 000 V 11 5
106. e correct driver or obtain the latest driver from the manufacturer s Web site Network status link light never flashes NOTE The network status light is supposed to flash when there is network activity Cause Solution No active network is detected Check cabling and network equipment for proper connection Network controller is not set up properly Check for the device status within Windows such as Device Manager for driver load and the Network Connections applet within Windows for link status Solving Network Problems 161 Table 8 11 Solving Network Problems continued Network status link light never flashes NOTE The network status light is supposed to flash when there is network activity Cause Solution Network controller is disabled 1 Run Computer Setup and enable network controller 2 Enable the network controller in the operating system via Device Manager Network driver is not properly loaded Reinstall network drivers System cannot autosense the network Disable auto sensing capabilities and force the system into the correct operating mode Diagnostics reports a failure Cause Solution The cable is not securely connected Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device The cable is attached to the incorrect connector Ensure that the cable is attached to the correct connector T
107. e first time recognize whatever media is inserted in the reader After inserting a media card in the reader the computer attempts to boot from the media card Cause Solution The inserted media card has boot capability If you do not want to boot from the media card remove it during boot or do not select the option to boot from the inserted media card during the boot process Solving Media Card Reader Problems 149 Solving Display Problems If you encounter display problems see the documentation that came with the monitor and to the common causes and solutions listed in the following table Table 8 5 Solving Display Problems Blank screen no video Cause Monitor is not turned on and the monitor light is not on Bad monitor Solution Turn on the monitor and check that the monitor light is on Try a different monitor The cable connections are not correct Check the cable connection from the monitor to the computer and to the electrical outlet You may have a screen blanking utility installed or energy saver features are enabled Press any key or click the mouse button and if set type your password System ROM is corrupted system is running in Boot Block Emergency Recovery Mode indicated by eight beeps Reflash the system ROM with the latest BIOS image You are using a fixed sync monitor and it will not sync at the resolution chosen Computer is in standby mode Be sure that the monito
108. e is POST Message Disabled The speed at which the computer loads the operating system and the extent to which it is tested are determined by the POST mode selection Quick Boot is a fast startup process that does not run all of the system level tests such as the memory test Full Boot runs all of the ROM based system tests and takes longer to complete Full Boot may also be enabled to run every 1 to 30 days on a regularly scheduled basis To establish the schedule reconfigure the computer to the Full Boot Every x Days mode using Computer Setup EY NOTE For more information on Computer Setup see Computer Setup F10 Utility on page 9 173 POST Numeric Codes and Text Messages This section covers those POST errors that have numeric codes associated with them The section also includes some text messages that may be encountered during POST Ey NOTE The computer will beep once after a POST text message is displayed on the screen Table 9 1 Numeric Codes and Text Messages Control panel message Description Recommended action 101 Option ROM Checksum Error System ROM or expansion board option ROM checksum 1 2 Verify the correct ROM Flash the ROM if needed If an expansion board was recently added remove it to see if the problem remains Clear CMOS See Appendix B Password Security and Resetting CMOS on page 186 If the message disappears there may be a problem with the expansion ca
109. e may need cleaning Remove the roller ball cover on the mouse and clean the internal components Mouse may need repair See the Worldwide Limited Warranty for terms and conditions Computer is in standby mode Press the power button to resume from standby mode CAUTION When attempting to resume from standby mode do not hold down the power button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved data Mouse will only move vertically horizontally or movement is jerky Cause Solution Mouse roller ball or the rotating encoder shafts that make Remove roller ball cover from the bottom of the mouse and contact with the ball are dirty clean the internal components with a mouse cleaning kit available from most computer stores A wireless keyboard mouse is not working correctly Symptoms include lagging mouse movement jumpy mouse keyboard or no function of mouse keyboard and external drive Cause Solution If your computer is equipped with USB 3 0 ports connected Connect the wireless keyboard USB receiver to a USB 2 0 USB 3 0 devices can interfere with the wireless keyboard port that is separated from ports with USB 3 0 devices If you USB receiver still experience interference you may have to place the connectors farther apart using an external USB hub 158 Chapter 8 Troubleshooting Without Diagnostics Solving Hardware Installation Problems You may need to reconfigure t
110. ee 191 System Recovery when Windows is not responding cee eeeeeeeeeeeeeeeeettneeeeeeeeeeetiea 192 System recovery USING recovery media cee ceeeeeeeeeceneeeeee eee eeetteeeeeee ee taeeeeeeeetiaeeeeeeeteae 192 Creating recovery media cccceccssteeeeceececcetbandececeecceenbanaeeencccetbaaaeceenecentteaeee 193 Using recovery Medid casei cscs aaaisdeeedeausigee NERE 193 Appendix A Battery Replacement scinsioni aoan on E E aaO ELE AN 195 Appendix B Power Cord Set Requirements 0 cccccccccceeceeeeeeeeeeeeenceeseeseeeeeeeeeeeeaaeesseaseeaneeseeeeeeeeeeseeeeeeees 198 General Requirements c cec cecceececceeeeceee eee ee eee eee eee ta a caaaaaaaaeaanaaeceeeeeeeeeeeeeeeeseeseneececicieeseeeeeees 198 Japanese Power Cord Requirement e cecceecceecceeceeeeeeeeeeeeeeeeeeeeeeeetecseeeesaeeaaeasaeaaaeaaeeaeeeas 198 Country Specific Requirements cccccecceceeeeeeeceeeaeeeceeeee cents eee cagaaeesaaaeaaeeeeeeeeeeeeeeeeeeenseeeeesineaeess 199 Appendix C Specifications sisicisinsiincsscszsnsassaixwnvessasaxwnacassnsensesauiansnncsyevannonaassuaonederveaxeemadpaneauneesd janbmaaaenTRReaeTE 200 MIT SP CiiCatlons iec e cisions iteradetteeancek a tiee islanadiedaagtderdeey E a a aa 200 SFF Specification Senmisan a aa a a aa a a a a aaaea 202 La e o AAEE OEE EENE EE 203 1 Product Features Standard Configuration Features Features may vary depending on the model For a complete lis
111. eeeeneeeeeeeeetteeeeeeeeaaes 66 Installing a 5 25 inch or 3 5 inch Drive into a Drive Bay eee eeteeeeeeeeeeeteeeeeeeees 67 Removing a Hard Drive from a Drive Bay cccccceeeeeteeeeenneeeeeeeeeaeeeeeeeaaeeeeseeeseeeeeneeaaes 70 Installing a Hard Drive into an Internal Drive Bay 0 0 0 0 cece etter eee eeetnteeeeeeetnaeeeeeree 71 Removing and Replacing a Removable 3 5 inch SATA Hard Drive a se 73 Front Fan ASSOmbly aradenn E RA N 78 Front VO ASSemDIy sncnccucecircintoriiit irinin a i AEA EE RE 80 Power switch LED Assembly scasoiiniiorni aa Aaa aE EA AA 81 ICAL SINK cs A ousada daceuedy she iaaiseydesesyadansddsbhaaguen sen vbanedevesainanetecs 82 PFOGGSSON s2ee5 iadteest ce cnaddentes cenaddebel eresadcaetieenvaaeeshde craaansehid evsaaasialeveeadisialeveeaistiieneagisiedeenigeranes aces 84 DPGAK ESPs dan nesessahaditasacerladaa sda Geldawdantendiedtensuahasnadeaayedatiaas a a a aa a aaaea A 85 Rear Chassis FAM s ss22ccie isssecptizssea A ET eisai 86 Power SUPPLY voce ctacctes cetancucberparghededanaseaceoec cies nade ler E A aeaunes cieeadesedesaws RE E aE 88 SYSTEM Bogd csi vscdvecsaavedavecabapeadsaccanviecencdansiedcdqcangautlvaceaa a Mladen vies NA 90 7 Removal and Replacement Procedures Small Form Factor SFF Chassis ccccsssseeeseecessseeeeeeeees 92 Preparation for DISASSOMDIY sisesscvicievaus scctevevenscncivdrevedeacieeibenstocedevebus a AEEA RR 92 PACCOSS Panel sage cates es ccna ae cat E EN eee etn ce A
112. efault settings Set the system date and time Set view change or verify the system configuration including settings for processor graphics memory audio storage communications and input devices Modify the boot order of bootable devices such as hard drives optical drives or USB flash media devices Enable Quick Boot which is faster than Full Boot but does not run all of the diagnostic tests run during a Full Boot You can set the system to O always Quick Boot default Q periodically Full Boot from every 1 to 30 days or Q always Full Boot Select Post Messages Enabled or Disabled to change the display status of Power On Self Test POST messages Post Messages Disabled suppresses most POST messages such as memory count product name and other non error text messages If a POST error occurs the error is displayed regardless of the mode selected To manually switch to Post Messages Enabled during POST press any key except F1 through F 12 Establish an Ownership Tag the text of which is displayed each time the system is turned on or restarted Enter the Asset Tag or property identification number assigned by the company to this computer Enable the power on password prompt during system restarts warm boots as well as during power on Establish a setup password that controls access to the Computer Setup F10 Utility and the settings described in this section Secure integrated I O functionality includ
113. er Setup Security gt Device Security gt System Audio Turn on the external speakers The audio device may be connected to the wrong jack Ensure that the device is connected to the correct jack on the computer The speakers should be plugged into the rear line out jack and the headphones should be plugged into the front headphone jack External speakers plugged into the wrong audio jack on a recently installed sound card Digital CD audio is not enabled Headphones or devices connected to the line out connector mute the internal speaker See the sound card documentation for proper speaker connection Enable digital CD audio In the Device Manager right click on the CD DVD device and select Properties Make sure Enable digital CD audio for this CD ROM device is checked Turn on and use headphones or external speakers if connected or disconnect headphones or external speakers Computer is in standby mode Internal speaker is disabled in Computer Setup Press the power button to resume from standby mode CAUTION When attempting to resume from standby mode do not hold down the power button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved data Enable the internal speaker in Computer Setup Select Advanced gt Device Options gt Internal Speaker The application is set to use a different audio device than speakers Some graphics cards support aud
114. er Supply Operating Voltage Range 90 264 VAC Rated Voltage Range 100 240 VAC Rated Line Frequency 50 60 Hz Operating Line Frequency 47 63 Hz Standard Efficiency 240W active PFC High Efficiency 240W active PFC 87 90 87 efficient at 20 50 100 load Rated Input Current 4A 1 This system utilizes an active power factor corrected power supply This allows the system to pass the CE mark requirements for use in the countries of the European Union The active power factor corrected power supply also has the added benefit of not requiring an input voltage range select switch 202 Appendix C Specifications Index Symbols Numerics 2 5 in drive adapter spare part number 26 35 A access panel MT removal 50 MT spare part number 50 SFF removal and replacement 93 SFF spare part number 93 access panel locked 141 access panel MT spare part number 23 29 access panel SFF spare part number 31 38 adapter DisplayPort to DVI spare partnumber 24 29 33 38 adapter DisplayPort to HDMI spare part number 25 28 33 37 adapter DisplayPort to VGA spare partnumber 24 28 33 37 antenna spare partnumber 26 35 audible codes 182 audio problems 154 B battery disposal 46 battery replacement 195 beep codes 182 bezel blank spare part number 54 97 booting options Full Boot 173 Quick Boot 173 Cc cable management 47 cable pinouts SATA data 47 card reader spare part number 26 35 cautions AC power 40 cable
115. er into the enclosure frame so that the enclosure frame or the hard drive is not fully seated in the connector on the rear of the frame is properly seated If this carrier does not solve the problem turn off the computer remove the carrier and check to see if the connector on the hard drive is properly seated in the carrier The removable hard drive enclosure is beeping and the green LED is flashing Cause Solution Fan failure alarm on the removable hard drive enclosure has Shut down the computer and contact HP for a replacement been activated enclosure Solving Hard Drive Problems 147 Solving Media Card Reader Problems Table 8 4 Solving Media Card Reader Problems A write protected or locked error occurs when attempting to write to the media card Cause Solution Media card is locked Locking the media card is a safety If using an SD card make sure that the lock tab located on feature that prevents writing to and deleting from an SD the right of the SD card is not in the locked position If using Memory Stick PRO card a Memory Stick PRO card make sure that the lock tab located on the bottom of the Memory Stick PRO card is not in the locked position Can not write to the media card Cause Solution The media card is a read only memory ROM card Check the manufacturer s documentation included with your card to see if it writable Refer to the previous section for a list of compatible cards Media card is locked
116. fter fifth iteration but LEDs continue flashing Cause Solution Power failure power supply is overloaded 1 Check that the voltage selector located on the rear of the power supply some models is set to the appropriate voltage Proper voltage setting depends on your region 2 Open the hood and ensure the 4 or 6 wire power supply cable is seated into the connector on the system board 3 Check if a device is causing the problem by removing ALL attached devices such as hard or optical drives and expansion cards Power on the system If the system enters the POST then power off and replace one device at a time and repeat this procedure until failure occurs Replace the device that is causing the failure Continue adding devices one at a time to ensure all devices are functioning properly 4 Replace the power supply 5 Replace the system board 144 Chapter 8 Troubleshooting Without Diagnostics Solving Hard Drive Problems Table 8 3 Solving Hard Drive Problems Hard drive error occurs Cause Hard disk has bad sectors or has failed Solution 1 In Windows 7 right click Start click Explore and right click on a drive Select Properties then select the Tools tab Under Error checking click Check Now 2 Use a utility to locate and block usage of bad sectors If necessary reformat the hard disk Disk transaction problem Cause Either the directory structure is bad or there is a problem with a file
117. g the hard drive cannot be accessed Solving Hard Drive Problems 145 Table 8 3 Solving Hard Drive Problems continued Nonsystem disk NTLDR missing message Cause System files missing or not properly installed Solution 1 Check the hard drive format using Fdisk If NFTFS formatting use a third party reader to evaluate the drive If FAT32 formatting the hard drive cannot be accessed 2 Install system files for the appropriate operating system Hard drive boot has been disabled in Computer Setup Bootable hard drive is not attached as first in a multi hard Run the Computer Setup utility and enable the hard drive entry in the Storage gt Boot Order list If attempting to boot from a hard drive ensure it is attached drive configuration to the system board dark blue SATA connector Bootable hard drive s controller is not listed first in the Boot Order Computer will not boot from hard drive Cause The device is attached to a SATA port that has been hidden in Computer Setup Run the Computer Setup utility and select Storage gt Boot Order and ensure the bootable hard drive s controller is listed immediately under the Hard Drive entry Solution Run the Computer Setup utility and ensure Device Available is selected for the device s SATA port in Security gt Device Security Boot order is not correct Run the Computer Setup utility and change boot sequence in Storage gt Boot Order
118. ges Table 9 2 Diagnostic Front Panel LEDs and Audible Codes continued Activity Beeps Possible Cause Processor thermal protection activated Red Power LED flashes two 2 times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved A fan may be blocked or not turning OR The heat sink fan assembly is not properly attached to the processor Red Power LED flashes three 3 times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved Processor not installed not an indicator of bad processor Recommended Action 1 Ensure that the computer air vents are not blocked and the processor cooling fan is running 2 Open hood press power button and see if the processor fan spins If the processor fan is not spinning make sure the fan s cable is plugged onto the system board header 3 If fan is plugged in but is not spinning then replace heat sink fan assembly 4 Contact an authorized reseller or service provider 1 Check to see that the processor is present 2 Reseat the processor Red Power LED flashes four 4 times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved Power failure power supply is overloaded 1 Open the hood and ensure the 4 or 6 wire power su
119. hassis Fan 87 Power Supply Description Spare part number Power supply 320W 90 efficient 613764 001 Power supply 320W 613765 001 1 Prepare the computer for disassembly Preparation for Disassembly on page 49 2 Remove the access panel Computer Access Panel on page 50 3 Disconnect the power cables from the white system board connector labeled PWR and the white system board connector labeled PWRCMD 4 Remove the power cables from the clip on the base pan 5 Remove the four silver Torx T15 screws that connect the power supply to the chassis Figure 6 44 Power supply screws 6 Press the tab 1 on the base pan in front of the power supply that holds it in place 88 Chapter6 Removal and Replacement Procedures Microtower MT Chassis 7 Slide the power supply toward the front of the computer 2 rotate toward the fan so the power supply clears the lip on the top of the chassis and then lift the power supply out of the chassis 3 Figure 6 45 Removing the power supply To install the power supply reverse the removal procedure Power Supply 89 System Board Description Spare part number System board for use in Windows 7 models includes thermal material 703596 001 System board for use in NetClone models includes replacement thermal material 710096 001 1 Prepare the computer for disassembly Preparation for Disassembly on page 49 Remove the access panel Computer Access Panel on
120. have failed Run printer self test Printer will not turn on Cause Solution The cables may not be connected properly Reconnect all cables and check the power cord and electrical outlet Printer prints garbled information Cause Solution The correct printer driver for the application is not installed Install the correct printer driver for the application The cables may not be connected properly Reconnect all cables Printer memory may be overloaded Reset the printer by turning it off for one minute then turn it back on Printer is offline Cause Solution The printer may be out of paper Check the paper tray and refill it if it is empty Select online 156 Chapter 8 Troubleshooting Without Diagnostics Solving Keyboard and Mouse Problems If you encounter keyboard or mouse problems see the documentation that came with the equipment and to the common causes and solutions listed in the following table Table 8 8 Solving Keyboard Problems Keyboard commands and typing are not recognized by the computer Cause Solution Keyboard connector is not properly connected 1 On the Windows 7 Desktop click Start click the arrow on the lower right corner of the Start menu then select Shut Down 2 After the shutdown is complete reconnect the keyboard to the back of the computer and restart the computer Program in use has stopped responding to commands Shut down your computer using the mouse and then restar
121. he computer when you add or remove hardware such as an additional drive or expansion card If you install a plug and play device Windows automatically recognizes the device and configures the computer If you install a non plug and play device you must reconfigure the computer after completing installation of the new hardware In Windows use the Add Hardware Wizard and follow the instructions that appear on the screen Z WARNING When the computer is plugged into an AC power source voltage is always applied to the system board To reduce the risk of personal injury from electrical shock and or hot surfaces be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching Table 8 10 Solving Hardware Installation Problems A new device is not recognized as part of the system Cause Device is not seated or connected properly Solution Ensure that the device is properly and securely connected and that pins in the connector are not bent down Cable s of new external device are loose or power cables are unplugged Power switch of new external device is not turned on Ensure that all cables are properly and securely connected and that pins in the cable or connector are not bent down Turn off the computer turn on the external device then turn on the computer to integrate the device with the computer system When the system advised you of changes to the co
122. he system will operate in dual channel mode e The system will operate in flex mode if the total memory capacity of the DIMMs in Channel A is not equal to the total memory capacity of the DIMMs in Channel B In flex mode the channel populated with the least amount of memory describes the total amount of memory assigned to dual channel and the remainder is assigned to single channel For optimal speed the channels should be balanced so that the largest amount of memory is spread between the two channels If one channel will have more memory than the other the larger amount should be assigned to Channel A For example if you are populating the sockets with one 2 GB DIMM and three 1 GB DIMMs Channel A should be populated with the 2 GB DIMM and one 1 GB DIMM and Channel B should be populated with the other two 1 GB DIMMs With this configuration 4 GB will run as dual channel and 1 GB will run as single channel e n any mode the maximum operational speed is determined by the slowest DIMM in the system Installing DIMMs A CAUTION You must disconnect the power cord and wait approximately 30 seconds for the power to drain before adding or removing memory modules Regardless of the power on state voltage is always supplied to the memory modules as long as the computer is plugged into an active AC outlet Adding or removing memory modules while voltage is present may cause irreparable damage to the memory modules or system board The memory m
123. here is a problem with the cable or a device at the other Ensure that the cable and device at the other end are end of the cable operating correctly Network controller interrupt is shared with an expansion Under the Computer Setup Advanced menu change the board resource settings for the board The network controller is defective Contact an authorized service provider Diagnostics passes but the computer does not communicate with the network Cause Solution Network drivers are not loaded or driver parameters do not Make sure the network drivers are loaded and that the driver match current configuration parameters match the configuration of the network controller Make sure the correct network client and protocol is installed The network controller is not configured for this computer Select the Network icon in the Control Panel and configure the network controller Network controller stopped working when an expansion board was added to the computer Cause Solution Network controller interrupt is shared with an expansion Under the Computer Setup Advanced menu change the board resource settings for the board The network controller requires drivers Verify that the drivers were not accidentally deleted when the drivers for a new expansion board were installed The expansion board installed is a network card NIC and Under the Computer Setup Advanced menu change the conflicts with the embedded NIC resource settings
124. ill does not start read the other solutions listed for this topic CD or DVD disc is dirty Clean CD or DVD with a CD cleaning kit available from most computer stores Windows does not detect the CD ROM or DVD ROM drive 1 Use Device Manager to remove or uninstall the device 2 Restart the computer and let Windows detect the CD or DVD driver Recording or copying CDs is difficult or impossible Cause Solution Wrong or poor quality media type 1 Try using a slower speed when recording 2 Verify that you are using the correct media for the drive 3 Try a different brand of media Quality varies widely between manufacturers Solving CD ROM and DVD Problems 167 Solving USB Flash Drive Problems If you encounter USB flash drive problems common causes and solutions are listed in the following table Table 8 15 Solving USB Flash Drive Problems USB flash drive is not seen as a drive letter in Windows Cause Solution The drive letter after the last physical drive is not available Change the default drive letter for the flash drive in Windows USB flash drive not found identified Cause Solution The device is attached to a USB port that has been hidden in Run the Computer Setup utility and ensure that Device Computer Setup available is selected for Front USB Ports and Rear USB Ports under Security gt Device Security The device was not properly seated before power up Ensure the device
125. ime you initiate the process it resumes where it left off Creating recovery media To create recovery discs 1 Close all open programs 2 Click the Start button click All Programs click Security and Protection and then click HP Recovery Media Creation If prompted click Yes to allow the program to continue 3 Click Create recovery media using blank DVD s and then click Next 4 Follow the on screen instructions Label each disc as you make it for example Recovery 1 Recovery 2 and then store the discs in a secure place To create a recovery USB flash drive Ey NOTE You must use a flash drive with a capacity of at least 8 GB 1 Close all open programs 2 Insert the USB flash drive into a USB port on the computer 3 Click the Start button click All Programs click Security and Protection and then click Recovery Media Creation 4 Click Create recovery media with a USB flash drive and then click Next 5 Select the USB flash drive from the list of media The program will let you know how much storage is required to create the recovery drive If the USB flash drive does not have enough storage capacity it will appear grayed out and you must replace it with a larger USB flash drive Click Next y NOTE Recovery Media Creation formats the flash drive deleting any files on it 6 Follow the on screen instructions When the process is complete label the USB flash drive and store it in a secure pla
126. ing all data files that you have created and then reinstalls the operating system programs and drivers However you must reinstall any software that was not installed on the computer at the factory This includes software that came on media included in the computer accessory box and any software programs you installed after purchase YNOTE Always use the System Restore procedure before you use the System Recovery program See System Restore on page 190 PY NOTE Some features might not be available on systems that are shipped without a Windows operating system You must choose one of the following methods to perform a System Recovery e Recovery image Run System Recovery from a recovery image stored on your hard disk drive The recovery image is a file that contains a copy of the original factory shipped software To perform a System Recovery from a recovery image see System Recovery when Windows is responding on page 191 or System Recovery when Windows is not responding on page 192 e Recovery media Run System Recovery from recovery media that you have created from files stored on your hard disk drive or purchased separately To create recovery media see System recovery using recovery media on page 192 System Recovery when Windows is responding Z CAUTION System Recovery deletes all data and programs you created or installed Before you begin back up any important data to a CD or DVD or to a USB flash driv
127. ing the serial USB or parallel ports audio or embedded NIC so that they cannot be used until they are unsecured Enable or disable removable media boot ability Computer Setup F10 Utilities e Solve system configuration errors detected but not automatically fixed during the Power On Self Test POST e Replicate the system setup by saving system configuration information on a USB device and restoring it on one or more computers e Execute self tests on a specified ATA hard drive when supported by drive e Enable or disable DriveLock security when supported by drive Using Computer Setup F10 Utilities Computer Setup can be accessed only by turning the computer on or restarting the system To access the Computer Setup Utilities menu complete the following steps 1 Turn on or restart the computer If you are in Microsoft Windows click Start gt Shut Down gt Restart 2 Press either Esc or F10 while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Pressing Esc displays a menu that allows you to access different options available at startup Ey NOTE If you do not press Esc or F10 at the appropriate time you must restart the computer and again press Esc or F10 when the monitor light turns green to access the utility 3 Ifyou pressed Esc press F10 to enter Computer Setup 4 A choice of five headings appears in the Computer Setup Utilities menu File Storage Securi
128. inue until problem is solved 184 Chapter 9 POST Error Messages Bad option card 1 Check each option card by removing the card one at a time if multiple cards then power on the system to see if fault goes away 2 Once a bad card is identified remove and replace the bad option card 3 Replace the system board Table 9 2 Diagnostic Front Panel LEDs and Audible Codes continued Activity Beeps Red Power LED flashes 11 eleven times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved System does not power on None and LEDs are not flashing Interpreting POST Diagnostic Front Panel LEDs and Audible Codes 185 Possible Cause The current processor does not support a feature previously enabled on this system System unable to power on Recommended Action 1 Install a TXT capable processor 2 Disable TXT in the Computer Setup F10 utility 3 Reinstall the original processor Press and hold the power button for less than 4 seconds If the hard drive LED turns green the power button is working correctly Try the following 1 Check that the voltage selector some models located on the rear of the power supply is set to the appropriate voltage Proper voltage setting depends on your region 2 Replace the system board OR Press and hold the power button for less than 4 seconds If the hard drive LED does
129. io over the DisplayPort connection so multiple audio devices may be listed in Device Manager Make sure the correct device is being used 154 Chapter 8 Troubleshooting Without Diagnostics Table 8 6 Solving Audio Problems continued Sound does not come out of the speaker or headphones Cause Some applications can select which audio output device is used Solution Make sure the application has selected the correct audio device The operating system controls may be set to use a different audio device as the default output device than what is expected Set the operating system to use the correct audio device Sound from headphones is not clear or muffled Cause Headphones are plugged into the rear audio output connector The rear audio output connector is for powered audio devices and is not designed for headphone use Solution Plug the headphones into the headphone connector on the front of the computer Computer appears to be locked up while recording audio Cause The hard disk may be full Solution Before recording make sure there is enough free space on the hard disk You can also try recording the audio file in a compressed format Line in jack is not functioning properly Cause Jack has been reconfigured in the audio driver or application software Solution In the audio driver or application software reconfigure the jack or set the jack to its default value There is no
130. ions of the recovery software honor the F11 key press even when this feature is disabled by the BIOS Default is disabled Execute Memory Test Restarts the computer and executes the POST memory test some models BIOS Power On Allows you to set the computer to turn on automatically at a time you specify Onboard Devices Allows you to set resources for or disable Legacy devices Select the Legacy device s IRQ DMA and I O Range The settings may not take effect for all operating systems To hide a device from the operating system see Security gt Device Security Computer Setup F10 Utilities 19 Table 3 6 Computer Setup Advanced for advanced users continued Bus Options On some models allows you to enable or disable PCI SERR Generation Default is enabled PCI VGA Palette Snooping which sets the VGA palette snooping bit in PCI configuration space only needed when more than one graphics controller is installed Default is disabled Device Options Allows you to set Monitor Tracking enable disable Allows ROM to save monitor asset information Default is disabled Printer mode Bi Directional EPP ECP Output Only Default is EPP ECP Num Lock State at Power On off on Default is off Integrated Video enable disable Use this option to disable the integrated video controller when another video controller is present in the system Default is enabled Integrated Video Automatic UMA Selectab
131. ists replace the system board 180 Chapter 9 POST Error Messages Table 9 1 Numeric Codes and Text Messages continued Control panel message 2230 General error during MEBx execution Description Error occurred during MEBx execution which fails into the General grouping Status information displayed along with the error provides further clarity into the failure MEBx handles transference of information between the system BIOS and ME firmware Recommended action 1 Reboot the computer 2 Ifthe error persists update to the latest BIOS version and ME firmware version 3 If the error still persists replace the system board 2231 ME error during MEBx execution Error occurred during MEBx execution which fails into ME grouping 1 Reboot the computer 2 Ifthe error persists update to the latest BIOS version and ME firmware version 3 If the error still persists replace the system board 2232 AMT error during MEBx execution 2233 HECI error during MEBx execution Error occurred during MEBx execution which fails into AMT grouping Error occurred during MEBx execution which fails into MEI or HECI grouping 1 Reboot the computer 2 Ifthe error persists update to the latest BIOS version and ME firmware version 3 If the error still persists replace the system board 1 Reboot the computer 2 Ifthe error persists update to the latest BIOS version and
132. ives except hard drives 2 Silver and Blue 6 32 Isolation Mounting Screws Secondary Hard Drive 64 Chapter6 Removal and Replacement Procedures Microtower MT Chassis Z CAUTION To prevent loss of work and damage to the computer or drive If you are inserting or removing a drive shut down the operating system properly turn off the computer and unplug the power cord Do not remove a drive while the computer is on or in standby mode Before handling a drive ensure that you are discharged of static electricity While handling a drive avoid touching the connector Handle a drive carefully do not drop it Do not use excessive force when inserting a drive Avoid exposing a hard drive to liquids temperature extremes or products that have magnetic fields such as monitors or speakers If a drive must be mailed place the drive in a bubble pack mailer or other protective packaging and label the package Fragile Handle With Care Drive Positions Figure 6 14 Drive Positions Table 6 2 Drive Positions SEeEEeeEeE EE 1 Two 5 25 inch drive bays for optional drives optical drives shown 2 One 3 5 inch drive bay for optional drive media card reader shown 3 Secondary 3 5 inch internal hard drive bay for optional hard drive 4 Primary 3 5 inch internal hard drive bay NOTE The drive configuration on your computer may be different than the
133. k of the agency responsible for evaluation in the country where it will be used 2 The flexible cord must be Type SVT or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15A 125V or NEMA 6 15P 15A 250V configuration 3 Appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law Flexible cord must be Type VCT or VCTF 3 conductor 0 75 mm conductor size Wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7A 125V configuration Country Specific Requirements 199 C Specifications MT Specifications Table C 1 Specifications Chassis Height 14 9 in 37 7 cm Width 7 0 in 17 7 cm Depth 17 0 in 43 1 cm Approximate Weight 20 5 Ib 9 3 kg Temperature Range Operating 50 to 95 F 10 to 35 C Nonoperating 22 to 140 F 30 to 60 C NOTE Operating temperature is derated 1 0 C per 300 m 1000 ft to 3000 m 10 000 ft above sea level no direct sustained sunlight Maximum rate of change is 10 C Hr The upper limit may be limited by the type and number of options installed Relative Humidity noncondensing Operating 10 90 10 90 Nonoperating 38 7 C max wet bulb 5 95 5 95 Maximum Altitude unpressurized Operating 10 000 ft 3048 m Nonoperating 30 000 ft 9144 m Power Supply Operating Voltage Range 90 264 VAC Rated Voltage
134. l Form Factor Computer in a Tower Orientation The Small Form Factor computer can be used in a tower orientation The HP logo plate on the front bezel is adjustable for either desktop or tower orientation 1 Prepare the computer for disassembly Preparation for Disassembly on page 92 2 Orient the computer so that its right side is facing down and place the computer in the optional stand Figure 7 49 Changing from Desktop to Tower Orientation EY NOTE To stabilize the computer in a tower orientation HP recommends the use of the optional tower stand 3 Lock any security devices that were disengaged when the access panel was removed y NOTE Ensure at least 10 2 centimeters 4 inches of space on all sides of the computer remains clear and free of obstructions 136 Chapter 7 Removal and Replacement Procedures Small Form Factor SFF Chassis 8 Troubleshooting Without Diagnostics This chapter provides information on how to identify and correct minor problems such as hard drive optical drive graphics audio memory and software problems If you encounter problems with the computer refer to the tables in this chapter for probable causes and recommended solutions Ey NOTE For information on specific error messages that may appear on the screen during Power On Self Test POST at startup refer to Appendix A POST Error Messages on page 173 Safety and Comfort Z WARNING Misuse of the computer or failure
135. l drive are checked for a bootable operating system image Each device on the list may be individually excluded from or included for consideration as a bootable operating system source EFI boot sources always have precedence over legacy boot sources e Legacy Boot Sources Specify the order in which legacy boot sources such as a network interface card internal hard drive USB optical drive or internal optical drive are checked for a bootable operating system image Each device on the list may be individually excluded from or included for consideration as a bootable operating system source Specify the order of attached hard drives The first hard drive in the order will have priority in the boot sequence and will be recognized as drive C if any devices are attached NOTE Youcan use F5 to disable individual boot items as well as disable EFI boot and or legacy boot NOTE MS DOS drive lettering assignments may not apply after a non MS DOS operating system has started Shortcut to Temporarily Override Boot Order To boot one time from a device other than the default device specified in Boot Order restart the computer and press Esc to access the boot menu and then F9 Boot Order or only F9 skipping the boot menu when the monitor light turns green After POST is completed a list of bootable devices is displayed Use the arrow keys to select the preferred bootable device and press Enter The computer then boots from the selected non
136. le UMA Size Allows you to automatically or manually set UMA video size Default is automatic NOTE If you choose Selectable UMA Size a new menu item displays to allow you to select the UMA Frame Buffer Size Default value is 256 MB Internal Speaker some models does not affect external speakers Default is enabled NIC PXE Option ROM Download PXE iSCSI disabled The BIOS contains an embedded NIC option ROM to allow the unit to boot through the network to a PXE server This is typically used to download a corporate image to a hard drive The NIC option ROM takes up memory space below 1MB commonly referred to as DOS Compatibility Hole DCH space This space is limited This F10 option will allow users to disable the downloading of this embedded NIC option ROM thus giving more DCH space for additional PCI cards which may need option ROM space Default is enabled NetClone Option ROM Download enable disable some models This BIOS contains an embedded NetClone option Use this option to enable or disable the NetClone BIOS Default is disabled SATA RAID Option ROM Download enable disable The BIOS contains an embedded SATA RAID option ROM for RAID support This can be temporarily disabled to save DCH space Note that with the option ROM disabled users will be unable to boot to hard drives in the system while running in RAID mode Default is disabled Multi Processor enable disable Use this option to disable multi processor supp
137. lure Reboot the computer Unplug the power cord re seat the memory modules and reboot the computer If the memory configuration was recently changed unplug the power cord restore the original memory configuration and reboot the computer If the error persists replace the system board Reboot the computer If the error persists update to the latest BIOS version If the error still persists replace the system board 2205 Interface error during MEBx execution MEBx operation experienced a hardware error during communication with ME Reboot the computer If the error persists update to the latest BIOS version If the error still persists replace the system board POST Numeric Codes and Text Messages 179 Table 9 1 Numeric Codes and Text Messages continued Control panel message 2211 Memory not configured correctly for proper MEBx execution Description DIMM1 or XMM1 is not installed Recommended action Make sure there is a memory module in the black DIMM1 socket and that it is properly seated 2212 USB Key Provisioning failure writing to device USB device used for USB key provisioning will not allow BIOS to update provision file properly 1 Try a different USB key device for provisioning 2 Ifthe error persists update to the latest BIOS version and ME firmware version 3 If the error still persists replace the system board 2217 ME Firmware Version req
138. mputer Lint dust and other foreign matter can block the vents and limit the airflow Be sure to unplug the computer before cleaning the air vents Never operate the computer with the cover or side panel removed Do not stack computers on top of each other or place computers so near each other that they are subject to each other s re circulated or preheated air If the computer is to be operated within a separate enclosure intake and exhaust ventilation must be provided on the enclosure and the same operating guidelines listed above will still apply Keep liquids away from the computer and keyboard Never cover the ventilation slots on the monitor with any type of material Install or enable power management functions of the operating system or other software including sleep states Routine Care General Cleaning Safety Precautions i 2 3 4 5 6 Never use solvents or flammable solutions to clean the computer Never immerse any parts in water or cleaning solutions apply any liquids to a clean cloth and then use the cloth on the component Always unplug the computer when cleaning with liquids or damp cloths Always unplug the computer before cleaning the keyboard mouse or air vents Disconnect the keyboard before cleaning it Wear safety glasses equipped with side shields when cleaning the keyboard Cleaning the Computer Case Follow all safety precautions in General Cleaning Safety Precautions on page 43 befor
139. n in HP Backup and Recovery Manager CAUTION Restoring the system will erase all data on the hard drive Be sure to back up all data files before running the restore process YNOTE For sales information and warranty upgrades Care Packs call your local authorized service provider or dealer Helpful Hints If you encounter problems with the computer monitor or software see the following list of general suggestions before taking further action e Check that the computer and monitor are plugged into a working electrical outlet e Check that the voltage select switch some models is set to the appropriate voltage for your region 115V or 230V e Check that the computer is turned on and the green power light is on e Check that the monitor is turned on and the green monitor light is on e Check the Power LED on the front of the computer to see if it is flashing red The flashing lights are error codes that will help you diagnose the problem Refer to Appendix A POST Error Messages on page 173 for more information e Turn up the brightness and contrast controls of the monitor if the monitor is dim e Press and hold any key If the system beeps then the keyboard should be operating correctly e Check all cable connections for loose connections or incorrect connections 138 Chapter 8 Troubleshooting Without Diagnostics e Wake the computer by pressing any key on the keyboard or pressing the power button If the system
140. n the screen CAUTION Do not add optional hardware or third party devices to the computer until the operating system is successfully installed Doing so may cause errors and prevent the operating system from installing properly YNOTE Be sure there is a 10 2 cm 4 inch clearance at the back of the unit and above the monitor to permit the required airflow Installing the Windows operating system The first time you turn on the computer the operating system is installed automatically This process takes about 5 to 10 minutes Carefully read and follow the instructions on the screen to complete the installation CAUTION After the automatic installation has begun DO NOT TURN OFF THE COMPUTER UNTIL THE PROCESS IS COMPLETE Turning off the computer during the installation process may damage the software that runs the computer or prevent its proper installation E NOTE If the computer shipped with more than one operating system language on the hard drive the installation process could take up to 60 minutes Installing the Windows operating system 7 8 Downloading Windows 7 updates Microsoft may release updates to the operating system To help keep the computer running optimally HP recommends checking for the latest updates during the initial installation and periodically throughout the life of the computer 1 Toset up your Internet connection click Start gt Internet Explorer and follow the instructions on the screen
141. nding on the Management Engine ME settings To avoid damage to the DIMMs or the system board you must unplug the computer power cord before attempting to reseat install or remove a DIMM module For those systems that support ECC memory HP does not support mixing ECC and non ECC memory Otherwise the computer will not boot the operating system Ef NOTE The memory count will be affected by configurations with the Management Engine ME enabled The ME uses 8MB of system memory in single channel mode or 16MB of memory in dual channel mode to download decompress and execute the ME firmware for Out of Band OOB third party data storage and other management functions Solving Memory Problems 163 Table 8 12 Solving Memory Problems System will not boot or does not function properly after installing additional memory modules Cause Solution A memory module is not installed in the DIMM1 or XMM1 Ensure that a memory module is installed in the DIMM1 or socket XMM1 socket on the system board This socket must be populated with a memory module Memory module is not the correct type or speed grade for Replace module with the correct industry standard device for the system or the new memory module is not seated the computer On some models ECC and non ECC memory properly modules cannot be mixed Out of memory error Cause Solution Memory configuration may not be set up correctly Use the Device Manager to check memory c
142. ne of the keys are depressed 4 Replace keyboard Parity Check 2 Parity RAM failure Run Computer Setup and Diagnostic utilities Interpreting POST Diagnostic Front Panel LEDs and Audible Codes This section covers the front panel LED codes as well as the audible codes that may occur before or during POST that do not necessarily have an error code or text message associated with them WARNING When the computer is plugged into an AC power source voltage is always applied to the system board To reduce the risk of personal injury from electrical shock and or hot surfaces be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching NOTE Ifyou see flashing LEDs on a PS 2 keyboard look for flashing LEDs on the front panel of the computer and refer to the following table to determine the front panel LED codes Recommended actions in the following table are listed in the order in which they should be performed Not all diagnostic lights and audible codes are available on all models Table 9 2 Diagnostic Front Panel LEDs and Audible Codes Activity Beeps Possible Cause Recommended Action Green Power LED On None Computer on None Green Power LED flashes None Computer in Suspend to None required Press any key or move the every two seconds RAM mode some models mouse to wake the computer only or normal Suspend mode 182 Chapter 9 POST Error Messa
143. nfiguration you did not accept them Reboot the computer and follow the instructions for accepting the changes A plug and play board may not automatically configure when added if the default configuration conflicts with other devices USB ports on the computer are disabled in Computer Setup Use Windows Device Manager to deselect the automatic settings for the board and choose a basic configuration that does not cause a resource conflict You can also use Computer Setup to reconfigure or disable devices to resolve the resource conflict Run the Computer Setup utility and ensure that Device available is selected for appropriate USB ports under Security gt USB Security Computer will not start Cause Wrong memory modules were used in the upgrade or memory modules were installed in the wrong location Solution 1 Review the documentation that came with the system to determine if you are using the correct memory modules and to verify the proper installation NOTE DIMM1 or XMM1 must always be installed DIMM1 must be installed before DIMM2 and DIMM3 must be installed before DIMM4 2 Observe the beeps and LED lights on the front of the computer Beeps and flashing LEDs are codes for specific problems 3 If you still cannot resolve the issue contact Customer Support Solving Hardware Installation Problems 159 Power LED flashes Red five times once every second followed by a two second pause and the comp
144. ng the Hard Drive Drives 119 6 Place the new hard drive in the carrier then slide the hard drive back so that it seats in the SATA connector on the carrier s circuit board Be sure the connector on the hard drive is pressed all the way into the connector on the carrier s circuit board Figure 7 33 Replacing the Hard Drive 7 Replace the four screws in the bottom of the carrier to hold the drive securely in place Figure 7 34 Replacing the Security Screws 120 Chapter 7 Removal and Replacement Procedures Small Form Factor SFF Chassis 8 Place the thermal sensor on top of the hard drive in a position that does not cover the label 1 and attach the thermal sensor to the top of the hard drive with the adhesive strip 2 Figure 7 35 Replacing the Thermal Sensor 9 Slide the cover on the carrier 1 and replace the screw on the rear of the carrier to secure the cover in place 2 Figure 7 36 Replacing the Carrier Cover 10 Slide the hard drive carrier into the enclosure on the computer and lock it with the key provided Ey NOTE The carrier must be locked for power to be supplied to the hard drive Drives 121 Fan duct Description Spare part number Fan duct 636921 001 The fan duct sits between the front fan and the heat sink 1 Prepare the computer for disassembly Preparation for Disassembly on page 92 2 Remove the access panel Access Panel on page 93 3 Remove the cables from the hook on
145. nnector at any time in the Realtek HD Audio Manager For AMD ATI graphic cards installed in one of the system board slots the video connectors on the graphics card and the integrated graphics on the system board may be used at the same time However for other non AMD ATI graphics cards the video connectors will only be functional on the graphics card If inserting a wireless receiver use a USB 2 0 port that is separated from USB 3 0 devices Small Form Factor SFF Rear Panel Components 5 6 Serial Number Location Each computer has a unique serial number and a product ID number that are located on the top cover of the computer Keep these numbers available for use when contacting customer service for assistance Figure 1 6 Microtower Serial Number and Product ID Location l Figure 1 7 Small Form Factor Serial Number and Product ID Location Chapter 1 Product Features 2 Installing and Customizing the Software If your computer was not shipped with a Windows operating system some portions of this documentation do not apply Additional information is available in online help after you install the operating system YNOTE If the computer was shipped with Windows 7 loaded you will be prompted to register the computer with HP Total Care before installing the operating system You will see a brief movie followed by an online registration form Fill out the form click the Begin button and follow the instructions o
146. number 34 38 hood sensor removal and replacement 125 power supply removal and replacement 132 power supply spare part number 31 37 preparation for disassembly 92 processor removal and replacement 131 SATA cable spare part number 33 SATA drive cable spare part number 33 solenoid lock spare part number 34 speaker removal and replacement 128 speaker spare part number 34 38 system board removal and replacement 134 system board spare part number 31 39 software problems 171 servicing computer 45 solenoid lock spare part number solenoid lock SFF spare partnumber 34 solid state drive spare part number 27 36 25 29 38 spare part number Ww tamper resistant wrench 45 Wake on LAN feature 161 Torx T 15 screwdriver 45 speaker MT removal and replacement 85 MT spare part number 85 SFF removal and replacement 128 SFF spare part number 128 speaker MT spare part number 25 29 speaker SFF spare part number 34 38 specifications computer 200 202 MT memory 55 SFF memory 98 static electricity 40 system board MT removal and replacement 90 MT spare part number 90 SATA connectors 47 SFF removal and replacement 134 SFF spare part number 134 system board connections MT 62 SFF 105 system board MT spare partnumber 23 30 system board SFF spare part number 31 39 T tamper proof screws tool 45 temperature control 43 tools servicing 45 Torx T15 screwdriver 45 tower orientation 136 U USB powered speakers
147. number assigned by the company to the computer e Ownership tag 80 byte identifier displayed during POST e Universal Unique Identifier UUID number The UUID can only be updated if the current chassis serial number is invalid These ID numbers are normally set in the factory and are used to uniquely identify the system e Keyboard locale setting for System ID entry Master Boot Record Allows you to enable or disable the Master Boot Record MBR security Default is disabled Security The MBR contains information needed to successfully boot from a disk and to access the data stored on the disk Master Boot Record Security may prevent unintentional or malicious changes to the MBR such as those caused by some viruses or by the incorrect use of certain disk utilities It also allows you to recover the last known good MBR should changes to the MBR be detected when the system is restarted When MBR Security is enabled the BIOS prevents any changes being made to the MBR of the current bootable disk while in MS DOS or Windows Safe Mode e Save Master Boot Record This option will appear if Master Boot Record Security is enabled It allows you to save a copy of the Master Boot Record into non volatile storage e Restore Master Boot Record This option will appear on the next boot once the Master Boot Record has been saved It allows you to restore the saved copy back to the hard drive s Master Boot Record NOTE Most operating
148. o on each side of the drive Figure 6 23 Installing Isolation Mounting Guide Screws in a 3 5 inch Drive e a e_ a os If you are installing a 2 5 inch hard drive o Slide the drive into the bay adapter bracket ensuring the connector on the drive is fully inserted into the connector on the adapter bracket Figure 6 24 Sliding the 2 5 inch Drive in the Adapter Bracket Drives 71 Secure the drive to the bay adapter bracket by installing four black M3 adapter bracket screws through the sides of the bracket into the drive Figure 6 25 Securing the Drive in the Adapter Bracket Install four 6 32 silver and blue isolation mounting guide screws in the adapter bracket two on each side of the bracket Figure 6 26 Installing Isolation Mounting Guide Screws in the Adapter Bracket 72 Chapter6 Removal and Replacement Procedures Microtower MT Chassis 4 Slide the drive into the drive bay making sure to align the guide screws with the guide slots until the drive snaps into place The bottom bay is for the primary hard drive The upper bay is for an optional secondary hard drive Figure 6 27 Sliding a Hard Drive into the Drive Bay 5 Connect the power cable and data cable to the back of the hard drive Ey NOTE The power cable for the hard drives is a two headed cable that is routed from the system board to the rear of the hard drive bays 6 If installing a new drive connect the opposite end of the data ca
149. o their proper locations Z CAUTION Metric screws have a black finish U S screws have a silver finish and are used on hard drives only CAUTION As each subassembly is removed from the computer it should be placed away from the work area to prevent damage Service Considerations 45 Cables and Connectors Most cables used throughout the unit are flat flexible cables These cables must be handled with care to avoid damage Apply only the tension required to seat or unseat the cables during insertion or removal from the connector Handle cables by the connector whenever possible In all cases avoid bending or twisting the cables and ensure that the cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced CAUTION When servicing this computer ensure that cables are placed in their proper location during the reassembly process Improper cable placement can damage the computer Hard Drives Handle hard drives as delicate precision components avoiding all physical shock and vibration This applies to failed drives as well as replacement spares e If a drive must be mailed place the drive in a bubble pack mailer or other suitable protective packaging and label the package Fragile Handle With Care e Donot remove hard drives from the shipping package for storage Keep hard drives in their protective packaging until they are actually mounted in the CPU e Avoid dr
150. oblems 143 Solving Power Problems Common causes and solutions for power problems are listed in the following table Table 8 2 Solving Power Problems Power supply shuts down intermittently Cause Solution Voltage selector switch on rear of computer chassis some Select the proper AC voltage using the selector switch models not switched to correct line voltage 115V or 230V Power supply will not turn on because of internal power Contact an authorized service provider to replace the power supply fault supply Computer powered off automatically and the Power LED flashes Red two times once every second followed by a two second pause and the computer beeps two times Beeps stop after fifth iteration but LEDs continue flashing Cause Solution Processor thermal protection activated 1 Ensure that the computer air vents are not blocked and the processor cooling fan is running A fan may be blocked or not turning 2 Open hood press power button and see if the OR processor fan spins If the processor fan is not spinning make sure the fan s cable is plugged onto the system The heat sink is not properly attached to the processor board header 3 _ If fan is plugged in but is not spinning then replace the heat sink fan assembly 4 Contact an authorized reseller or service provider Power LED flashes Red four times once every second followed by a two second pause and the computer beeps four times Beeps stop a
151. ocedures Small Form Factor SFF Chassis Access Panel Description Spare part number Access panel 646815 001 1 Prepare the computer for disassembly Preparation for Disassembly on page 92 2 Ifthe computer is on a stand remove the computer from the stand 3 Lift up on the access panel handle 1 then lift the access panel off the computer 2 Figure 7 1 Removing the access panel To install the access panel reverse the removal procedure Access Panel 93 Front Bezel Description Spare part number Front bezel 687950 001 1 Prepare the computer for disassembly Preparation for Disassembly on page 92 2 Remove the access panel Access Panel on page 93 3 Lift up the three tabs on the side of the bezel 1 then rotate the bezel off the chassis 2 Figure 7 2 Removing the front bezel To install the front bezel reverse the removal procedure 94 Chapter 7 Removal and Replacement Procedures Small Form Factor SFF Chassis Front Bezel Security The front bezel can be locked in place by installing a security screw provided by HP To install the security screw 1 Remove disengage any security devices that prohibit opening the computer 2 Remove all removable media such as compact discs or USB flash drives from the computer 3 Turn off the computer properly through the operating system then turn off any external devices 4 Disconnect the power cord from the power outlet and disconnect
152. odule sockets have gold plated metal contacts When upgrading the memory it is important to use memory modules with gold plated metal contacts to prevent corrosion and or oxidation resulting from having incompatible metals in contact with each other Static electricity can damage the electronic components of the computer or optional cards Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object For more information refer to Electrostatic Discharge Information on page 40 When handling a memory module be careful not to touch any of the contacts Doing so may damage the module 1 Prepare the computer for disassembly Preparation for Disassembly on page 92 2 Remove the access panel Access Panel on page 93 3 Rotate up the internal drive bay housing to access the memory module sockets on the system board Memory 99 4 Open both latches of the memory module socket 1 and insert the memory module into the socket 2 Figure 7 6 Installing a DIMM Ey NOTE A memory module can be installed in only one way Match the notch on the module with the tab on the memory socket Populate the black DIMM sockets before the white DIMM sockets For maximum performance populate the sockets so that the memory capacity is spread as equally as possible between Channel A and Channel B Refer to Populating DIMM Sockets on page 98 for more information
153. off S1 no longer supported and S3 use 1 blink per second Hardware Power SATA Power Management Enables or disables SATA bus and or device power management Management Default is enabled S5 Maximum Power Savings Turns off power to all nonessential hardware when system is off to meet EUP Lot 6 requirement of less than 0 5 Watt power usage Default is disabled Thermal Fan idle mode This bar graph controls the minimum permitted fan speed NOTE This setting only changes the minimum fan speed The fans are still automatically controlled 18 Chapter 3 Computer Setup F10 Utility Computer Setup Advanced YNOTE Support for specific Computer Setup options may vary depending on the hardware configuration Table 3 6 Computer Setup Advanced for advanced users Option Heading Power On Options Allows you to set POST mode QuickBoot Clear Memory FullBoot or FullBoot Every x Days QuickBoot default Do not clear memory or perform a memory test FullBoot Memory test count on cold boot Clears memory on all boots Clear Memory No memory count on cold boot Clears memory on all boots FullBoot Every x Days Memory count on 1st cold boot on or after the xth day No more memory counts until 1st cold boot on or after x days Clears memory on all boots POST messages enable disable Default is disabled Press the ESC key for Startup Menu Enable Disable Default is enabled Opti
154. og in to the computer This is a useful feature for a network administrator If you forget the password for the computer you can clear that password so you can gain access to the information on the computer by resetting the password jumper CAUTION Pushing the CMOS button will reset CMOS values to factory defaults It is important to back up the computer CMOS settings before resetting them in case they are needed later Back up is easily done through Computer Setup See Computer Setup F10 Utility on page 9 for information on backing up the CMOS settings 186 Chapter 10 Password Security and Resetting CMOS Resetting the Password Jumper To disable the power on or setup password features or to clear the power on or setup passwords complete the following steps i Shut down the operating system properly then turn off the computer and any external devices and disconnect the power cord from the power outlet With the power cord disconnected press the power button again to drain the system of any residual power Z WARNING To reduce the risk of personal injury from electrical shock and or hot surfaces be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching Z CAUTION When the computer is plugged in the power supply always has voltage applied to the system board even when the unit is turned off Failure to disconnect the power cord can result in
155. old down the power button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved data System has locked up Restart computer Computer date and time display is incorrect Cause Solution RTC real time clock battery may need to be replaced First reset the date and time under Control Panel Computer Setup can also be used to update the RTC date NOTE Connecting the computer to a live AC outlet and time If the problem persists replace the RTC battery prolongs the life of the RTC battery See the Removal and Replacement section for instructions on installing a new battery or contact an authorized dealer or reseller for RTC battery replacement Cursor will not move using the arrow keys on the keypad Cause Solution The Num Lock key may be on Press the Num Lock key The Num Lock light should not be on if you want to use the arrow keys The Num Lock key can be disabled or enabled in Computer Setup 140 Chapter 8 Troubleshooting Without Diagnostics There is no sound or sound volume is too low Cause System volume may be set low or muted Cannot remove computer cover or access panel Cause Smart Cover Lock featured on some computers is locked Poor performance is experienced Cause Processor is hot Solution 1 Check the F10 BIOS settings to make sure the internal system speaker is not muted this setting does not affect the external speakers 2 Make
156. on ROM Prompt enable disable Enabling this feature will cause the system to display a message before loading option ROMs Default is enabled After Power Loss off on previous state Default is Power off Setting this option to Off causes the computer to remain powered off when power is restored On causes the computer to power on automatically as soon as power is restored Previous state causes the computer to power on automatically as soon as power is restored if it was on when power was lost NOTE If you turn off power to the computer using the switch on a power strip you will not be able to use the suspend sleep feature or the Remote Management features POST Delay in seconds Enabling this feature will add a user specified delay to the POST process This delay is sometimes needed for hard disks on some PCI cards that spin up very slowly so slowly that they are not ready to boot by the time POST is finished The POST delay also gives you more time to select F10 to enter Computer F10 Setup Default is None Bypass F1 Prompt on Configuration Changes Enable Disable Allows you to set the computer not to confirm when changes were made Default is disabled Remote Wakeup Boot Source remote server local hard drive Default is Local hard drive Factory Recovery Boot Support Enable Disable Provides the ability for the BIOS to redirect the boot to the recovery partition on the user hard drive if present Some vers
157. onfiguration You have run out of memory to run the application Check the application documentation to determine the memory requirements Memory count during POST is wrong Cause Solution The memory modules may not be installed correctly Check that the memory modules have been installed correctly and that proper modules are used Integrated graphics may use system memory No action required Insufficient memory error during operation Cause Solution Too many Terminate and Stay Resident programs TSRs Delete any TSRs that you do not need are installed You have run out of memory for the application Check the memory requirements for the application or add more memory to the computer Power LED flashes Red five times once every second followed by a two second pause and the computer beeps five times Beeps stop after fifth iteration but LEDs continue flashing Cause Solution Memory is installed incorrectly or is bad 1 Reseat DIMMs Power on the system 2 Replace DIMMs one at a time to isolate the faulty module 3 Replace third party memory with HP memory 4 Replace the system board 164 Chapter 8 Troubleshooting Without Diagnostics Solving Processor Problems If you encounter processor problems common causes and solutions are listed in the following table Table 8 13 Solving Processor Problems Poor performance is experienced Cause Solution Processor is hot 1 Make sure the airflow to
158. opping drives from any height onto any surface e Ifyou are inserting or removing a hard drive turn off the computer Do not remove a hard drive while the computer is on or in standby mode e Before handling a drive ensure that you are discharged of static electricity While handling a drive avoid touching the connector For more information about preventing electrostatic damage refer to Electrostatic Discharge Information on page 40 e Do not use excessive force when inserting a drive e Avoid exposing a hard drive to liquids temperature extremes or products that have magnetic fields such as monitors or speakers Lithium Coin Cell Battery The battery that comes with the computer provides power to the real time clock and has a minimum lifetime of about three years See the appropriate removal and replacement chapter for the chassis you are working on in this guide for instructions on the replacement procedures Z WARNING This computer contains a lithium battery There is a risk of fire and chemical burn if the battery is handled improperly Do not disassemble crush puncture short external contacts dispose in water or fire or expose it to temperatures higher than 140 F 60 C Do not attempt to recharge the battery Ey NOTE Batteries battery packs and accumulators should not be disposed of together with the general household waste In order to forward them to recycling or proper disposal please use the public collec
159. or This is especially important as the pins on the socket are very fragile and any damage to them may require replacing the system board Heat sink 83 Processor Description Spare part number AMD A10 5800B 3 8 GHz 4 MB L2 cache 100 W HD 7660D 703598 001 AMD A8 5500B 3 2 GHz 4 MB L2 cache 65 W HD 7560D 703601 001 AMD A6 5400B 3 6 GHz 4 MB L2 cache 65 W HD 7540D 703600 001 AMD A4 5300B 3 4 GHz 4 MB L2 cache 65 W HD 7480D 703599 001 1 Prepare the computer for disassembly Preparation for Disassembly on page 49 Remove the access panel Computer Access Panel on page 50 Remove the heat sink Heat sink on page 82 Rotate the locking lever to its full open position 1 eS Se Carefully lift the processor from the socket 2 Z CAUTION Do NOT handle the pins in the processor socket These pins are very fragile and handling them could cause irreparable damage Once pins are damaged it may be necessary to replace the system board The heat sink must be installed within 24 hours of installing the processor to prevent damage to the processor s solder connections Reverse the removal procedure to install a new processor Ey NOTE After installing a new processor onto the system board update the system ROM to ensure that the latest version of the BIOS is being used on the computer The latest system BIOS can be found on the Web at http h18000 www1 hp com support files
160. orm Factor SFF chassis spare parts 0 ccccccceeseeeeeeeecneeeeeeeeaeeeeeeeaeeeeeeeeaaeeeeeeeneeeeeseaaas 31 Computer major components ccccceccee cece cece cette teeta tee ee cee e aaa eaaaeeaaeeaaeeaeceeceeeeeeeeeeeeeeeees 31 Cables a dhe e aa a a aaea e A aaa a eaae 33 Mis PAMt sas ccaccaiasezcnes sana iaaa aaa ia a aaa aaa ae a E aaa aia 34 DIVES noninar aen a E A E E a i 36 Misc boards aisar Menoni aA aa aa Naaa l aaaea 36 Sequential part number liSting 2 2 eee cece eect eee cere eee ee eee eaae tees ee eeaaeeeeeeeeaaeeeeeeneeaas 37 5 Routine Care SATA Drive Guidelines and Disassembly Preparation c ecccccseseeeeeeeneeeneeeseeeneeenenees 40 Electrostatic Discharge Information cccceececeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeceneaaeeeeseeeaaeeeeseeaaaeeseeeaeees 40 Generating Stale cerceii ia EEEE TETE ETETE 40 Preventing Electrostatic Damage to Equipment aessssseeeeesrsnnessessnnnesseenennnnnasnnsnnnaaarenennne 41 Personal Grounding Methods and Equipment cccccccecceeceeeeeeeeeeeeecaaaeceeeeeeeeeeeeeeeees 41 Grounding the Work Ala essssirnirrerini irtiri dritt inii REE AREE ET 42 Recommended Materials and Equipment cccceeceeeeeeeeeeeeeeeeceaeeaeeeeeeeeeeeteeeeeeeenea 42 Operating Guidelines 20 0 cece tern rr nnn rere ne eee tena aae ee eeneaaeeeeeeeaaaeeeeeeeaaeeeeeenaneeeeeeaas 43 ROUTING Caresser a araa ceeds dean tara A e LEa iA 43 General Cleaning Safet
161. ort under the OS Default is enabled 20 Chapter 3 Computer Setup F10 Utility Table 3 6 Computer Setup Advanced for advanced users continued PCI VGA Displayed only if there is an add in video card in the system Allows you to specify which VGA Configuration controller will be the boot or primary VGA controller NOTE In order to see this entry you must enable Integrated Video Advanced gt Device Options and Save Changes and Exit ASF Configuration ASF Alert Standard Format is an industry standards based technology that allows IT administrators to manage PCs regardless of operating system state ASF performs completely out of band and only relies on the operating system to configure the solution Allows you to set e ASF Support enable disable Allows you to enable or disable ASF Default is enabled e ASF BIOS Mode On Alert Only Off Allows you set ASF BIOS mode to on off or only send alerts Default is On e ASF Watchdog Timer enable disable A timer started at system startup and cleared at the end of POST If the timer is not cleared within the specified amount of time the hardware sends an alert to the Management Console indicating the system has hung If enabled this setting allows you to set the watchdog timer Default is enabled Recovering the Configuration Settings This method of recovery requires that you first perform the Save to Removable Media command with the Computer Setup F10 Utili
162. over 102 Chapter 7 Removal and Replacement Procedures Small Form Factor SFF Chassis b If you are removing a standard PCI card or PCI Express x1 card hold the card at each end and carefully rock it back and forth until the connectors pull free from the socket Pull the expansion card straight up from the socket 1 then away from the inside of the chassis to release it from the chassis frame 2 Be sure not to scrape the card against the other components Figure 7 9 Removing a Standard PCI Expansion Card c If you are removing a PCI Express x16 card pull the retention arm on the back of the expansion socket away from the card and carefully rock the card back and forth until the connectors pull free from the socket Pull the expansion card straight up from the socket then away from the inside of the chassis to release it from the chassis frame Be sure not to scrape the card against the other components Figure 7 10 Removing a PCI Express x16 Expansion Card 6 Store the removed card in anti static packaging Expansion Card 103 7 If you are not installing a new expansion card install an expansion slot cover to close the open slot Z CAUTION After removing an expansion card you must replace it with a new card or expansion slot cover for proper cooling of internal components during operation 8 To install a new expansion card hold the card just above the expansion socket on the system board then move the card towar
163. ply SFF spare part number 31 37 power switch LED assembly MT removal and replacement 81 MT spare part number 81 power switch LED assembly MT spare part number 24 29 power on password 186 printer port expansion spare part number 29 38 printer port PCI card spare partnumber 34 printer port spare part number 25 printer problems 156 problems audio 154 CD ROM or DVD 165 flash drive 168 front panel 169 general 140 hard drive 145 hardware installation 159 Internet access 169 keyboard 157 Media Card Reader 148 memory 163 monitor 150 mouse 157 network 161 power 144 printer 156 processor 165 software 171 processor MT removal and replacement 84 23 28 Index 205 SFF removal and replacement 131 spare part number 39 processor problems 165 product ID locations 6 23 30 32 R rear chassis fan MT removal and replacement 86 MT spare part number 86 rear panel components MT 4 SFF 5 removal and replacement MT fan baffle assembly 78 MT front USB panel 80 MT heat sink 82 MT power supply 88 MT power switch LED assembly 81 MT processor 84 MT rear chassis fan 86 MT speaker 85 MT system board 90 SFF fan duct 122 SFF front bezel 93 94 SFF front fan 123 SFF front I O power switch assembly 126 SFF heat sink 129 SFF hood sensor 125 SFF power supply 132 SFF processor 131 SFF speaker 128 SFF system board 134 removing battery 195 bezel blanks 97 MT bezel blanks 54 MT computer access panel 50 MT expansion c
164. pply cable is seated into the connector on the system board 2 Check if a device is causing the problem by removing ALL attached devices such as hard or optical drives and expansion cards Power on the system If the system enters the POST then power off and replace one device at a time and repeat this procedure until failure occurs Replace the device that is causing the failure Continue adding devices one at a time to ensure all devices are functioning properly 3 Replace the power supply 4 Replace the system board Red Power LED flashes five 5 times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved Pre video memory error CAUTION To avoid damage to the DIMMs or the system board you must unplug the computer power cord before attempting to reseat install or remove a DIMM module 1 Reseat DIMMs 2 Replace DIMMs one at a time to isolate the faulty module 3 Replace third party memory with HP memory 4 Replace the system board Interpreting POST Diagnostic Front Panel LEDs and Audible Codes 183 Table 9 2 Diagnostic Front Panel LEDs and Audible Codes continued Activity Beeps Red Power LED flashes six 6 times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved Possible Cause Pre video graphics error Recommended Action
165. processor may be very tight If the computer will power on before removing the heat sink turn on the computer until it warms the heat sink Warming the heat sink lessens the bond between the heat sink and the processor thereby making separating them easier Make sure not to pull the processor out of the socket when you lift the heat sink especially if you cannot warm the heat sink prior to removal Inadvertently removing the processor can damage the pins 1 Prepare the computer for disassembly Preparation for Disassembly on page 49 2 Remove the computer access panel Computer Access Panel on page 50 3 Remove the front fan Front Fan Assembly on page 78 4 Loosen the four silver captive Torx T15 screws that secure the heat sink to the system board Z CAUTION Remove heat sink retaining screws in diagonally opposite pairs as in an X to even the downward forces on the processor The pins on the socket are very fragile and any damage to them may require replacing the system board 82 Chapter6 Removal and Replacement Procedures Microtower MT Chassis 5 Lift the heat sink from atop the processor When reinstalling the heat sink make sure that its bottom has been cleaned with an alcohol wipe and fresh thermal grease has been applied to the top of the processor Z CAUTION Heat sink retaining screws should be tightened in diagonally opposite pairs as in an X to evenly seat the heat sink on the process
166. properly Boot the computer to the Safe Mode to see if it will boot without all of the drivers loaded When booting the operating system use Last Known Configuration Safety and Comfort 137 e Refer to the comprehensive online technical support at http www hp com support e Refer to Helpful Hints on page 138 in this guide To assist you in resolving problems online HP Instant Support Professional Edition provides you with self solve diagnostics If you need to contact HP support use HP Instant Support Professional Edition s online chat feature Access HP Instant Support Professional Edition at htto www hp com go ispe Access the Business Support Center BSC at http Awww hp com go bizsupport for the latest online support information software and drivers proactive notification and worldwide community of peers and HP experts If it becomes necessary to call for technical assistance be prepared to do the following to ensure that your service call is handled properly e Be in front of your computer when you call e Write down the computer serial number product ID number and monitor serial number before calling e Spend time troubleshooting the problem with the service technician e Remove any hardware that was recently added to your system e Remove any software that was recently installed e Restore the system from the Recovery Disc Set that you created or restore the system to its original factory conditio
167. puter Setup Z CAUTION When the computer is plugged into an AC power source there is always voltage applied to the system board You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage Helpful Hints 139 Solving General Problems You may be able to easily resolve the general problems described in this section If a problem persists and you are unable to resolve it yourself or if you feel uncomfortable about performing the operation contact an authorized dealer or reseller WARNING When the computer is plugged into an AC power source voltage is always applied to the system board To reduce the risk of personal injury from electrical shock and or hot surfaces be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching Table 8 1 Solving General Problems Computer appears locked up and will not turn off when the power button is pressed Cause Solution Software control of the power switch is not functional 1 Press and hold the power button for at least four seconds until the computer turns off 2 Disconnect the power cord from the electrical outlet Computer will not respond to USB keyboard or mouse Cause Solution Computer is in standby mode To resume from standby mode press the power button or press any key CAUTION When attempting to resume from standby mode do not h
168. r can accept the same horizontal scan rate as the resolution chosen Press the power button to resume from standby mode CAUTION When attempting to resume from standby mode do not hold down the power button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved data Monitor cable is plugged into the wrong connector Systems may have a monitor connection on both the motherboard or an add in card Try moving the monitor connection to a different connector on the back of the computer Monitor settings in the computer are not compatible with the monitor 1 In Windows 7 Control Panel under Appearance and Personalization select Adjust screen resolution 2 Use the sliding control to reset the resolution Monitor is configured to use an input that is not active Use the monitor s on screen menu controls to select the input that is being driven by the system Refer to the monitor s user documentation for more information on the on screen controls and settings Blank screen and the power LED flashes Red five times once every second followed by a two second pause and the computer beeps five times Beeps stop after fifth iteration but LEDs continue flashing Cause Pre video memory error 150 Chapter 8 Troubleshooting Without Diagnostics Solution 1 Reseat DIMMs Power on the system 2 Replace DIMMs one at a time to isolate the faulty module 3 Replace thir
169. r for disassembly Preparation for Disassembly on page 49 Remove the access panel Computer Access Panel on page 50 2 3 Remove the front bezel Front Bezel on page 51 4 If you are installing a drive in a bay covered by a bezel blank remove the bezel blank See Bezel Blanks on page 54 for more information Drives 67 5 Install four M3 metric guide screws in the lower holes on each side of the drive HP has provided eight extra M3 metric guide screws on the front of the chassis under the front bezel The M3 metric guide screws are black Refer to Drives on page 63 for an illustration of the extra M3 metric guide screws location NOTE When replacing the drive transfer the four M3 metric guide screws from the old drive to the new one A CAUTION Use only 5 mm long screws as guide screws Longer screws can damage the internal components of the drive Figure 6 18 Installing Guide Screws Optical Drive Shown Pe 6 Slide the drive into the drive bay making sure to align the guide screws with the guide slots until the drive snaps into place Figure 6 19 Sliding the Drives into the Drive Cage 68 Chapter6 Removal and Replacement Procedures Microtower MT Chassis 7 Connect the power and data cables to the drive as indicated in the following illustrations a If you are installing an optical drive connect the power cable 1 and data cable 2 to the back of the drive NOTE The power cable for
170. rated PS 2 537745 xx1 USB 537746 xx1 USB mini 674314 xx1 Washable 613125 xx1 Smart card 631411 xx1 not illustrated Small Form Factor SFF chassis spare parts 35 Drives Description Spare part number Hard drive 1 TB 7200 rpm 636930 001 500 GB 7200 rpm 2 5 inch SED 696442 001 500 GB 7200 rpm 636929 001 320 GB 7200 rpm 2 5 inch 634824 001 250 GB 7200 rpm 636927 001 256 GB Solid state Drive SSD self encrypting SED SATA 6 0 680020 001 180 GB Solid state Drive SSD SATA 6 0 696622 001 160 GB Solid state Drive SSD SATA 3 0 646809 001 128 GB Solid state Drive SSD SATA 2 0 665961 001 120 GB Solid state Drive SSD SATA 2 0 661841 001 Optical drive Blu ray BD Writer XL Drive 682219 001 16X SATA DVD RW drive 660408 001 690418 001 16X SATA DVD ROM drive 581599 001 Grommet hard drive isolation blue 450712 001 Misc boards Description Spare part number GeForce GT630 PCle x16 graphics card 2 GB 684591 001 nVidia Quadro NVS310 PCle x16 graphics card 512 MB 680653 001 nVidia Quadro NVS300 PCle x16 graphics card 512 MB 632486 001 nVidia GF505 PCle x16 graphics card 512 MB for use only in China 702648 001 AMD Radeon HD7450 PCle x16 graphics card 1 GB for use only in China 702646 001 AMD Radeon HD7450 PCle x16 graphics card 1 GB 682411 001 AMD Radeon HD6350 PCle x16 graphics card 512 MB 637995 001 HP FireWire IEEE 1394a PCle x1 Card 6375
171. rd Replace the system board 103 System Board Failure DMA or timers Clear CMOS See Appendix B Password Security and Resetting CMOS on page 186 Remove expansion boards Replace the system board 110 Out of Memory Space for Option ROMs Recently added PCI expansion card contains an option ROM too large to download during POST If a PCI expansion card was recently added remove it to see if the problem remains In Computer Setup set Advanced gt Device Options gt NIC PXE Option ROM Download to DISABLE to prevent PXE option ROM for the internal NIC from being downloaded during POST to free more memory for an expansion card s option ROM Internal PXE option ROM is used for booting from the NIC to a PXE server 162 System Options Not Set Configuration incorrect RTC real time clock battery may need to be replaced Run Computer Setup and check the configuration in Advanced gt Onboard Devices Reset the date and time under Control Panel If the problem persists replace the RTC battery See the Removal and Replacement section for instructions on installing a new battery or contact an authorized dealer or reseller for RTC battery replacement 174 Chapter 9 POST Error Messages Table 9 1 Numeric Codes and Text Messages continued Control panel message Description Recommended action 163 Time amp Date Not Set 163 Time amp Date Not Set Invalid time or date in configur
172. re being used is not Microsoft certified for your version of Windows Solution Verify that the software is certified by Microsoft for your version of Windows see program packaging for this information Configuration files are corrupt If possible save all data close all programs and restart the computer Solving Software Problems 171 Contacting Customer Support For help and service contact an authorized reseller or dealer To locate a reseller or dealer near you visit http Awww hp com Ey NOTE If you take the computer to an authorized reseller dealer or service provider for service remember to provide the setup and power on passwords if they are set Refer to the number listed in the warranty or in the Support Telephone Numbers guide for technical assistance 172 Chapter 8 Troubleshooting Without Diagnostics 9 POST Error Messages This appendix lists the error codes error messages and the various indicator light and audible sequences that you may encounter during Power On Self Test POST or computer restart the probable source of the problem and steps you can take to resolve the error condition POST Message Disabled suppresses most system messages during POST such as memory count and non error text messages If a POST error occurs the screen will display the error message To manually switch to the POST Messages Enabled mode during POST press any key except F10 F11 or F12 The default mod
173. remains in suspend mode shut down the computer by pressing and holding the power button for at least four seconds then press the power button again to restart the computer If the system will not shut down unplug the power cord wait a few seconds then plug it in again The computer will restart if it is set to power on automatically as soon as power is restored in Computer Setup If it does not restart press the power button to start the computer e Reconfigure the computer after installing a non plug and play expansion board or other option See Solving Hardware Installation Problems on page 159 for instructions e Be sure that all the needed device drivers have been installed For example if you are using a printer you need a driver for that model printer e Remove all bootable media CD DVD or USB device from the system before turning it on e If you have installed an operating system other than the factory installed operating system check to be sure that it is supported on the system e If the system has multiple video sources embedded PCI or PCI Express adapters installed embedded video on some models only and a single monitor the monitor must be plugged into the monitor connector on the source selected as the primary VGA adapter During boot the other monitor connectors are disabled and if the monitor is connected into these ports the monitor will not function You can select which source will be the default VGA source in Com
174. reparation for Disassembly on page 49 Remove the access panel Computer Access Panel on page 50 2 3 Disconnect the power cable and data cable from the back of the hard drive 4 Release the drive by pulling the release tab away from the drive 1 and sliding the drive out of the bay 2 Figure 6 22 Removing a Hard Drive 5 Remove the four guide screws two on each side from the old drive You will need these screws to install a new drive 70 Chapter6 Removal and Replacement Procedures Microtower MT Chassis Installing a Hard Drive into an Internal Drive Bay EY NOTE The system does not support Parallel ATA PATA hard drives 1 Prepare the computer for disassembly Preparation for Disassembly on page 49 2 Remove the access panel Computer Access Panel on page 50 3 Install guide screws on the sides of the drive If you are installing a 2 5 inch drive you must install the drive in an adapter bracket Ey NOTE The hard drive uses 6 32 isolation mounting guide screws Four extra guide screws are installed on the exterior of the hard drive bays The HP supplied isolation mounting guide screws are silver and blue Refer to Drives on page 63 for an illustration of the extra 6 32 isolation mounting guide screws location If you are replacing a drive transfer the guides screws from the old drive to the new one If you are installing a 3 5 inch hard drive install four isolation mounting guide screws tw
175. rive into a Drive Bay cccecccceeeeeeeeeeneeeeeeeeeeeeennaaees 113 Removing and Replacing the Primary 3 5 inch Internal Hard Drive 115 Removing and Replacing a Removable 3 5 inch SATA Hard Drive 117 Fan CU CU nnna Sch phencele lene vengclsiea siabgcedaes tay a a niece naabeaaeendees 122 Front Fan ASSOMmply cesccirecriciniii iriaren an adeeb aed E 123 Hood SENEO asioina aA RAE dicate ieee 125 Front I O Power Switch Assembly eccccceceeeeeeeeeeeeeeeeeeeaeaaecaeeeeeeeeeeeteeseceececaaaeeeseeeeeeeeeeeeteeea 126 Speake aip aaea E E E A cea eed A A E EE AEG 128 Heat SHAK sve dstecaseseesadedtenssietacen a a MAEN A E nates sae eee 129 POCOS SO aur a E dagejedsed tevaestaaacdnteecs 131 Power SUPPLY iiecgscecateiwstinesaleetiicgereduwecichedacueezsdorsasvaensaccsacuncyeuendadeeetasersaasueleaey e Aaa E E E 132 Syston Board eanan r A EA A AAA ae 134 Using the Small Form Factor Computer in a Tower Orientation 0 eee ceeeeeeeeeeeeteteeeeeeeeeentaaeees 136 8 Troubleshooting Without Diagnostics ccceceseecceeeeeeeeeeeeeeeeneeseeeeeeeeseeeesseaeseeeeeesaeseeseesnaeseeseseenseeseseeees 137 Safety and Comfort ce rn nn een ener AEAEE E EEEE EAEE ENAKAN EE 137 Before You Call for Technical Support 2 2 2 2 2c cccee cee ee eee ceceeeeeeae eee ee eee eeeeeeeeeeeeeeaaaaacaeeeeeeeeeeereeeeeteeea 137 Flelptul HIS sss ccoscsandiucanvnsaactdcersaatacaeeuaansceaudennvandscceesvaandadsenssdadcdd
176. ry CDs or DVDs you can order a recovery disk set from support To obtain the support telephone number for your region see http Awww hp com support contactHP System Restore If you have a problem that might be due to software that you installed on your computer use System Restore to return the computer to a previous restore point You can also set restore points manually Ey NOTE Always use this System Restore procedure before you use the System Recovery feature 2 NOTE Some features might not be available on systems that are shipped without a Windows operating system To start System Restore 1 Close all open programs 2 Click the Start button right click Computer and then click Properties 3 Click System protection System Restore click Next and then follow the on screen instructions To add restore points manually 1 Close all open programs 2 Click the Start button right click Computer click Properties and then click System protection 3 Under Protection Settings select the disk for which you want to create a restore point 4 Click Create and then follow the on screen instructions 190 Chapter 11 Restoring and recovering in Windows 7 System Recovery A WARNING This procedure will delete all user information To prevent loss of information be sure to back up all user information so you can restore it after recovery System Recovery completely erases and reformats the hard disk drive delet
177. s 11 Replace the access panel 12 If the computer was on a stand replace the stand 13 Reconnect the power cord and turn on the computer 14 Lock any security devices that were disengaged when the access panel was removed Removing and Replacing a Removable 3 5 inch SATA Hard Drive Some models are equipped with a Removable SATA Hard Drive Enclosure in the 5 25 inch internal drive bay The hard drive is housed in a carrier that can be quickly and easily removed from the drive bay To remove and replace a drive in the carrier NOTE Before you remove the old hard drive be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive 1 Unlock the hard drive carrier with the key provided and slide the carrier out of the enclosure Drives 117 2 Remove the screw from the rear of the carrier 1 and slide the top cover off the carrier 2 Figure 7 29 Removing the Carrier Cover 3 Remove the adhesive strip that secures the thermal sensor to the top of the hard drive 1 and move the thermal sensor away from the carrier 2 Figure 7 30 Removing the Thermal Sensor 118 Chapter 7 Removal and Replacement Procedures Small Form Factor SFF Chassis 4 Remove the four screws from the bottom of the hard drive carrier Figure 7 31 Removing the Security Screws 5 Slide the hard drive back to disconnect it from the carrier then lift it up and out of the carrier Figure 7 32 Removi
178. s 159 heat sink MT removal and replacement 82 MT spare part number 82 SFF removal and replacement 129 SFF spare partnumber 129 heat sink MT spare part number 25 29 heat sink SFF spare part number 34 38 helpful hints 138 hood sensor SFF removal and replacement 125 SFF spare partnumber 125 spare part number 25 29 34 38 HP Business Digital Headset spare partnumber 26 35 l installing battery 195 MT drive cables 63 MT expansion card 58 MT hard drive 71 MT media card reader 67 MT memory 55 MT optical drive 67 SFF drive cables 107 SFF expansion card 101 SFF hard drive 115 SFF media card reader 113 SFF memory 98 SFF optical drive 109 Internet access problems 169 K keyboard cleaning 44 spare part numbers 26 28 35 37 keyboard problems 157 L LEDs blinking power 182 blinking PS 2 keyboard 182 locks MT front bezel 52 SFF front bezel 95 M media card reader MT installation 67 MT removal 66 SFF installation 113 SFF removal 111 Media Card Reader problems 148 memory MT installation 55 MT socket population 56 MT specifications 55 SFF installation 98 SFF socket population 98 SFF specifications 98 memory module spare part number memory modules spare part number 31 38 39 memory problems 163 monitor problems 150 mouse cleaning 45 mouse problems 157 mouse spare part number 26 35 MT access panel spare part number 23 29 disassembly preparation 49 fan with guard spare part number 25 fan
179. s 113 5 Connect the appropriate drive cables a If installing a second hard drive connect the power cable 1 and data cable 2 to the rear of the drive and connect the other end of the data cable to the light blue connector on the system board labeled SATA1 Figure 7 23 Connecting the Secondary Hard Drive Power Cable and Data Cable b If installing a media card reader connect the USB cable from the media card reader to the USB connector on the system board labeled MEDIA Figure 7 24 Connecting the Media Card Reader USB Cable iagi Ey NOTE Refer to System Board Connections on page 105 for an illustration of the system board drive connectors 6 Replace the 5 25 inch drive 7 Replace the front bezel if removed and access panel 8 Ifthe computer was on a stand replace the stand 114 Chapter 7 Removal and Replacement Procedures Small Form Factor SFF Chassis 9 Reconnect the power cord and turn on the computer 10 Lock any security devices that were disengaged when the access panel was removed Removing and Replacing the Primary 3 5 inch Internal Hard Drive Ey NOTE Before you remove the old hard drive be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive The preinstalled 3 5 inch hard drive is located under the power supply To remove and replace the hard drive 1 Prepare the computer for disassembly Preparation for Disassembly on pag
180. s 46 cooling fan 45 electrostatic discharge 40 keyboard cleaning 44 keyboard keys 44 CD ROM or DVD problems 165 chasis types illustrated 40 chassis fan MT spare part number 29 chassis fan SFF spare part number 38 chassis stand spare part number 35 clamp lock spare part number 26 28 35 37 cleaning computer 43 mouse 45 safety precautions 43 CMOS backing up 186 clearing and resetting 188 computer specifications 202 computer cleaning 43 country power cord set requirements 199 Customer Support 137 172 D DIMMs See memory disassembly preparation MT 49 SFF 92 DisplayPort cable spare part number 25 28 33 37 DMS 59 to dual DVI cable spare part number 25 28 37 DMS 59 to dual VGA cable spare partnumber 24 28 33 37 drives MT cable connections 63 MT installation 63 MT locations 65 SFF cable connections 107 SFF installation 107 SFF locations 107 E electrostatic discharge ESD 40 preventing damage 41 error codes 173 182 messages 174 eSATA port expansion spare part number 29 38 eSATA port assembly spare part number 26 35 expansion card MT installation 58 MT removal 58 SFF installation 101 SFF removal 101 Index 203 expansion slot cover MT removal 59 SFF removal 102 external USB webcam spare part number 26 35 F fan MT spare part number 86 fan duct SFF removal and replacement 122 SFF spare partnumber 122 fan duct SFF spare partnumber 34 38 fan with guard MT spare partnumber 25
181. s AC as required by each country s power system 3 The diameter of the wire must be a minimum of 0 75 mm or 18AWG and the length of the cord must be between 1 8 m 6 feet and 3 6 m 12 feet The power cord should be routed so that it is not likely to be walked on or pinched by items placed upon it or against it Particular attention should be paid to the plug electrical outlet and the point where the cord exits from the product A WARNING Do not operate this product with a damaged power cord set If the power cord set is damaged in any manner replace it immediately Japanese Power Cord Requirements For use in Japan use only the power cord received with this product A CAUTION Do not use the power cord received with this product on any other products 198 Appendix B Power Cord Set Requirements Country Specific Requirements Additional requirements specific to a country are shown in parentheses and explained below Country Accrediting Agency Country Accrediting Agency Australia 1 EANSW Italy 1 IMQ Austria 1 OVE Japan 3 METI Belgium 1 CEBC Norway 1 NEMKO Canada 2 CSA Sweden 1 SEMKO Denmark 1 DEMKO Switzerland 1 SEV Finland 1 SETI United Kingdom 1 BSI France 1 UTE United States 2 UL Germany 1 VDE 1 The flexible cord must be Type HOS5VV F 3 conductor 0 75mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mar
182. s Install the video drivers included in the upgrade kit drivers may not be loaded Monitor is not capable of displaying requested resolution Change requested resolution Graphics card is bad Replace the graphics card Solving Display Problems 151 The picture is broken up rolls jitters or flashes Cause Solution The monitor connections may be incomplete or the monitor 1 Be sure the monitor cable is securely connected to the may be incorrectly adjusted computer 2 Ina two monitor system or if another monitor is in close proximity be sure the monitors are not interfering with each other s electromagnetic field by moving them apart 3 Fluorescent lights or fans may be too close to the monitor Monitor needs to be degaussed Degauss the monitor Refer to the documentation that came with the monitor for instructions Image is not centered Cause Solution Position may need adjustment Press the monitor s Menu button to access the OSD menu Select ImageControl Horizontal Position or Vertical Position to adjust the horizontal or vertical position of the image No Connection Check Signal Cable displays on screen Cause Solution Monitor video cable is disconnected Connect the video cable between the monitor and computer CAUTION Ensure that the computer power is off while connecting the video cable Out of Range displays on screen Cause Solution Video resolution and refresh rate
183. s have a bezel blank covering one or more drive bays Figure 1 3 Front Panel Components Table 1 2 Front Panel Components 1 5 25 inch Optical Drive 5 Microphone Headphone Connector 2 Dual State Power Button 6 3 5 inch Media Card Reader optional 3 Power On Light 7 Hard Drive Activity Light 4 USB Universal Serial Bus Ports 8 Headphone Connector NOTE When a device is plugged into the Microphone Headphone Connector a dialog box will pop up asking if you want to use the connector for a microphone Line In device or a headphone You can reconfigure the connector at any time in the Realtek HD Audio Manager NOTE The Power On Light is normally green when the power is on If it is flashing red there is a problem with the computer and it is displaying a diagnostic code Small Form Factor SFF Front Panel Components 3 4 Microtower MT Rear Panel Components Figure 1 4 Rear Panel Components of fo om uO Table 1 3 Rear Panel Components 1 Power Cord Connector 6 J Line Out Connector for powered audio devices green 2 gt Line In Audio Connector blue 7 PS 2 Keyboard Connector purple 3 PS 2 Mouse Connector green 8 E VGA Monitor Connector 4 lOlOla Serial Connector 9 tf DisplayPort Monitor Connector 5 22 RJ 45 Network Connector 10 e amp USB 3 0 ports blue 11 e lt amp USB 2 0 ports black NOTE An optional second serial port and an optional parallel port are available from HP
184. seennnsrnnesnnessrnnssenrneennnnnnnnnnenssenn 10 Computer Setup File 22 0 2 ccc cece ccc ee eee ceccecee ee aeeeaeeee cae eeeeeeeeee eed saaseaaeaaaeaaaeesaneaeaeeeeeeeeeeess 11 Computer Setup Sorage ipenira enia a k ea eaaa A eeu AA S E A EAE AESi 12 Computer Setup Secunily isinai niniin ia aa ea aiaa a a Ea Aia aaa 15 Computer Setup POwer c cecceceecce eee ceeee eee eegceeaaeaaaeaeceeeceeeeeeteeegesecsecscenaecaeeeeeeeeeees 18 Computer Setup Advanced ccc cce cee ee eee eeeee cece aeeeeeeeeeeeeeeeeee sees ea deaaaeaaaaeaaeeaeeeeeeeeeeeeess 19 Recovering the Configuration Settings c ccccccciceeeedeesssedecaseeecceesdeeseccdgdueesscccdeueneeceeseueseaeceadvenencede 21 4 Illustrated parts Catalog siccissscccsscssasssdetaasstencsineascasacstanaineasdscsadiensadascasnaansdadcoatdestdedcceaaaveisneaadbanaadecaaisinasasotiaa 22 Microtower MT Chassis Spare Parts cccccccescceececeeeeeeeeeeeeeeeeeseaeeeeeceeeeeseaeeeseeeeeseeeessiaeeseeeees 22 Computer major COMPONENES ceccccceceeeeeeeeeeeeceneaaeeeeeeeeeeeeeeteeseeeccneeaaeeeeeeeeeeeeeeeeeieees 22 CADIS erinan TE EEEE TEETE EA T 24 MISC parts careanin ananin anaia aa aa naaa aaa a a aaa aa 25 B O PTA TE E E E E E OTE oa da Seas A PE T T E ean 27 MISC boards norcinanemdinoe a a E E OT a a a a a a 27 Sequential part number listing cccceccceceeeeeeeeeeeeeeeeeeeeseceaeaaaeaaecaeeeeeeeeeeeeeeeeeeeeeeteees 28 Small F
185. slots beneath the drive cage rotate the assembly into the chassis 2 and then remove the assembly from the computer Figure 7 42 Removing the front I O power switch LED assembly screw To install the front I O and power switch assembly reverse the removal procedure YNOTE Be sure to correctly route the cables beneath the drive cage when reinstalling the assembly Proper cable routing prevents damage to the cables and allows the drive cage to close properly Front I O Power Switch Assembly 127 Speaker Description Spare part number Speaker 636925 001 The speaker is attached to the front of the chassis under the rotating drive cage 1 Prepare the computer for disassembly Preparation for Disassembly on page 92 2 Remove the access panel Access Panel on page 93 3 Remove the front bezel Front Bezel on page 94 4 Rotate the drive cage to its upright position 5 Disconnect the speaker wire from the white system board labeled SPKR 1 6 Remove the Torx screw that secures the speaker to the chassis 2 7 Lift the speaker from the inside of the chassis to remove it 3 Figure 7 43 Removing the speaker To install the speaker reverse the removal procedures 128 Chapter 7 Removal and Replacement Procedures Small Form Factor SFF Chassis Heat sink Description Spare part number Heat sink 645326 001 CAUTION The bond between the heat sink and the processor may be very tight
186. sound or sound volume is too low Cause The application is set to use a different audio device than speakers Solution Some graphics cards support audio over the DisplayPort connection so multiple audio devices may be listed in Device Manager Make sure the correct device is being used Some applications can select which audio output device is used Make sure the application has selected the correct audio device The operating system controls may be set to use a different audio device as the default output device than what is expected Set the operating system to use the correct audio device Solving Audio Problems 155 Solving Printer Problems If you encounter printer problems see the documentation that came with the printer and to the common causes and solutions listed in the following table Table 8 7 Solving Printer Problems Printer will not print Cause Solution Printer is not turned on and online Turn the printer on and make sure it is online The correct printer drivers for the application are not 1 Install the correct printer driver for the application installed 2 Try printing using the MS DOS command DIR C gt printer port where printer port is the address of the printer being used If the printer works reload the printer driver If you are on a network you may not have made the Make the proper network connections to the printer connection to the printer Printer may
187. ss Panel 50 Chapter6 Removal and Replacement Procedures Microtower MT Chassis Front Bezel Description Spare part number Front bezel 689377 001 1 Prepare the computer for disassembly Preparation for Disassembly on page 49 2 Remove the access panel Computer Access Panel on page 50 3 Lift up the three tabs on the side of the bezel 1 then rotate the bezel off the chassis 2 Figure 6 2 Removing the Front Bezel Front Bezel 51 Front Bezel Security The front bezel can be locked in place by installing a security screw provided by HP To install the security screw 1 Remove disengage any security devices that prohibit opening the computer 2 Remove all removable media such as compact discs or USB flash drives from the computer 3 Turn off the computer properly through the operating system then turn off any external devices 4 Disconnect the power cord from the power outlet and disconnect any external devices A CAUTION Regardless of the power on state voltage is always present on the system board as long as the system is plugged into an active AC outlet You must disconnect the power cord to avoid damage to the internal components of the computer 5 Remove the access panel and front bezel 6 Remove the security screw from the inside of the front bezel Figure 6 3 Retrieving the Front Bezel Security Screw 7 Replace the front bezel 52 Chapter6 Removal and Replacement Proce
188. ss Panel on page 93 3 Unplug the sensor cable from the system board connector labeled HSENSE 1 4 Slide the hood sensor straight out of the notch in the chassis 2 Ey NOTE A flat blade screwdriver can be used to push the hood sensor out of the slot Figure 7 40 Removing the hood sensor from the chassis fan To install the hood sensor reverse the removal procedure Hood Sensor 125 Front I O Power Switch Assembly Description Spare part number Front I O and power switch assembly 636926 001 The front I O and power switch LEDs is one assembly attached to the front of the chassis Push the assembly into the chassis to remove 1 Prepare the computer for disassembly Preparation for Disassembly on page 92 Remove the access panel Access Panel on page 93 Remove the front bezel Front Bezel on page 94 2 3 4 Remove the chassis fan Front Fan Assembly on page 123 5 Rotate the drive cage to its upright position 6 Disconnect the four cables from the system board as follows e Yellow connector labeled FRONT_USB e Green connector labeled FRONT _USB2 e Blue connector labeled FRONT AUD e Black connector labeled PB LED Figure 7 41 Disconnecting the front I O power switch LED assembly cables 7 Remove the Torx T15 screw 1 that secures the assembly to the front of the chassis 126 Chapter 7 Removal and Replacement Procedures Small Form Factor SFF Chassis 8 Route the cables through the
189. st be installed within 24 hours of installing the processor to prevent damage to the processor s solder connections Figure 7 46 Removing the processor To replace the processor reverse the removal procedures Processor 131 2 NOTE After installing a new processor onto the system board always update the system ROM to ensure that the latest version of the BIOS is being used on the computer The latest system BIOS can be found on the Web at http h18000 www1 hp com support files Power Supply Description Spare part number Power supply 90 efficient 613762 001 Power supply standard 613763 001 A WARNING To reduce potential safety issues only the power supply provided with the computer a replacement power supply provided by HP or a power supply purchased as an accessory from HP should be used with the computer The rotating power supply is located at the rear of the chassis It is held in place by a bracket no screws are used WARNING Voltage is always present on the system board when the computer is plugged into an active AC outlet To avoid possible personal injury and damage to the equipment the power cord should be disconnected from the computer and or the AC outlet before opening the computer Prepare the computer for disassembly Preparation for Disassembly on page 92 Remove the access panel Access Panel on page 93 Rotate the drive cage up and disconnect the power c
190. sure the external speakers are properly connected and powered on and that the speakers volume control is set correctly 3 Use the system volume control available in the operating system to make sure the speakers are not muted or to increase the volume Solution Unlock the Smart Cover Lock using Computer Setup The Smart Cover FailSafe Key a device for manually disabling the Smart Cover Lock is available from HP You will need the FailSafe Key in case of forgotten password power loss or computer malfunction Order PN 166527 001 for the wrench style key or PN 166527 002 for the screwdriver bit key Solution 1 Make sure airflow to the computer is not blocked Leave a 10 2 cm 4 inch clearance on all vented sides of the computer and above the monitor to permit the required airflow 2 Make sure fans are connected and working properly some fans only operate when needed 3 Make sure the processor heat sink is installed properly Hard drive is full Transfer data from the hard drive to create more space on the hard drive Low on memory Add more memory Hard drive fragmented Defragment hard drive Program previously accessed did not release reserved memory back to the system Restart the computer Virus resident on the hard drive Run virus protection program Solving General Problems 141 Table 8 1 Solving General Problems continued Poor performance is experienced
191. t the computer Keyboard needs repairs See the Worldwide Limited Warranty for terms and conditions Computer is in standby mode Press the power button to resume from standby mode CAUTION When attempting to resume from standby mode do not hold down the power button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved data Cursor will not move using the arrow keys on the keypad Cause Solution The Num Lock key may be on Press the Num Lock key The Num Lock light should not be on if you want to use the arrow keys The Num Lock key can be disabled or enabled in Computer Setup Table 8 9 Solving Mouse Problems Mouse does not respond to movement or is too slow Cause Solution Mouse connector is not properly plugged into the back of the Shut down the computer using the keyboard computer 1 Press the Ctrl and Esc keys at the same time or press the Windows logo key to display the Start menu 2 Use the arrow keys to select Shut Down and then press the Enter key 3 After the shutdown is complete plug the mouse connector into the back of the computer or the keyboard and restart Program in use has stopped responding to commands Shut down the computer using the keyboard then restart the computer Solving Keyboard and Mouse Problems 157 Table 8 9 Solving Mouse Problems continued Mouse does not respond to movement or is too slow Cause Solution Mous
192. t secures the assembly to the chassis Figure 6 38 Removing the front I O assembly screw Se gm FRESE eHeeaec y a 88 Lar 7 Rotate the left side of the assembly to the right Figure 6 39 Removing the front I O assembly a hy 8 Pull the assembly away from the computer while threading the wires through the hole in the front of the chassis To reinstall the assembly reverse the removal procedure 80 Chapter6 Removal and Replacement Procedures Microtower MT Chassis Power Switch LED Assembly Description Spare part number Power switch LED assembly 646828 001 1 Prepare the computer for disassembly Preparation for Disassembly on page 49 2 Remove the access panel Computer Access Panel on page 50 3 Remove the front bezel Front Bezel on page 51 4 Remove the front fan Front Fan Assembly on page 78 5 Disconnect the cable from the system board connector labeled PB LED 6 With the computer on its side press on the tabs on the bottom of the assembly 1 to disengage the assembly from the chassis and then rotate the bottom of the assembly upward 2 to remove it from the chassis Figure 6 40 Removing the power switch LED 7 Pull the assembly away from the chassis while threading the cable through the hole in front of the chassis Power Switch LED Assembly 81 Heat sink Description Spare part number Heat sink 645326 001 CAUTION The bond between the heat sink and the
193. te Memory Module 4 DIMM1 Channel B DIMM1 black Memory Module 5 eSATA ESATA black eSATA Adapter Cable 6 SATA 2 0 SATA2 white 1st Optical Drive 7 Power SATAS_PWR2 black unused 8 Power SATAS_PWR1 black SATA Optical and Hard Drives 9 SATA 3 0 SATA1 light blue 2nd Hard Drive 10 SATA 3 0 SATAO dark blue 1st Hard Drive 11 Serial Port COMB black Serial Port 12 Parallel Port PAR black Parallel Port 13 USB MEDIA2 black Second Media Card Reader System Board Connections 105 Table 7 1 System Board Connections continued No System Board Connector System Board Label Color Component 14 Hood Lock HLCK black USB Device such as a Media Card Reader 15 Hood Sensor HSENSE white Hood Sensor 16 USB MEDIA black USB Device such as a Media Card Reader 17 PCI Express x1 X1PCIEXP1 black Expansion Card 18 PCI Express x16 downshifted X4PCIEXP white Expansion Card toa x4 19 PCI Express x16 X16PCIEXP black Expansion Card 20 PCI PCI1 white Expansion Card Drives Description Spare part number DVD RW drive 660408 001 690418 001 DVD ROM drive 581599 001 Blu ray BD Writer XL Drive 682219 001 1 TB 7200 rpm SATA hard drive 636930 001 500 GB 7200 rpm 2 5 inch SED SATA hard drive 696442 001 500 GB 7200 rpm SATA hard drive 636929 001 320 GB 7200 rpm SATA hard drive 2 5 inch 634824 001 250 GB 7200 rpm SATA hard drive 636927 001 256 GB Solid State Drive SSD self encrypting SED SATA 6
194. ter Setup and increase the POST Delay in Advanced gt Power On Options CD ROM or DVD devices are not detected or driver is not loaded Cause Drive is not connected properly or not properly configured Movie will not play in the DVD drive Cause Movie may be regionalized for a different country Solution See the documentation that came with the optional device Solution See the documentation that came with the DVD drive Decoder software is not installed Install decoder software Damaged media Replace media Movie rating locked out by parental lock Use DVD software to remove parental lock Media installed upside down 166 Chapter 8 Troubleshooting Without Diagnostics Reinstall media Cannot eject compact disc tray load unit Cause Solution Disc not properly seated in the drive Turn off the computer and insert a thin metal rod into the emergency eject hole and push firmly Slowly pull the tray out from the drive until the tray is fully extended then remove the disc CD ROM CD RW DVD ROM or DVD R RW drive cannot read a disc or takes too long to start Cause Solution Media has been inserted upside down Re insert the media with the label facing up The DVD ROM drive takes longer to start because it has to Wait at least 30 seconds to let the DVD ROM drive determine the type of media played such as audio or video determine the type of media being played If the disc st
195. the computer is not blocked 2 Make sure the fans are connected and working properly some fans only operate when needed 3 Make sure the processor heat sink is installed properly Power LED flashes Red three times once every second followed by a two second pause Cause Solution Processor is not seated properly or not installed 1 Check to see that the processor is present 2 Reseat the processor Power LED flashes Red eleven times once every second followed by a two second pause Cause Solution The current processor does not support a feature previously 1 Install a TXT capable processor enabled on this system 2 Disable TXT in the Computer Setup F10 utility 3 Reinstall the original processor Solving CD ROM and DVD Problems If you encounter CD ROM or DVD problems see the common causes and solutions listed in the following table or to the documentation that came with the optional device Table 8 14 Solving CD ROM and DVD Problems System will not boot from CD ROM or DVD drive Cause Solution The device is attached to a SATA port that has been hidden Run the Computer Setup utility and ensure Device Available in the Computer Setup utility is selected for the device s SATA port in Security gt Device Security Removable Media Boot is disabled in the Computer Setup Run the Computer Setup utility and enable booting to utility removable media in Storage gt Storage Options Ensure CD ROM is en
196. the open position Figure 6 7 Opening the Expansion Slot Retainer 5 card Before installing an expansion card remove the expansion slot cover or the existing expansion Ey NOTE Before removing an installed expansion card disconnect any cables that may be attached to the expansion card a If you are installing an expansion card in a vacant socket remove the appropriate expansion slot cover on the back of the chassis Pull the slot cover straight up then away from the inside of the chassis Figure 6 8 Removing an Expansion Slot Cover Expansion Cards 59 b If you are removing a standard PCI card or PCI Express x1 card hold the card at each end and carefully rock it back and forth until the connectors pull free from the socket Pull the expansion card straight up from the socket then away from the inside of the chassis to release it from the chassis frame Be sure not to scrape the card against the other components Figure 6 9 Removing a Standard PCI Expansion Card c If you are removing a PCI Express x16 card pull the retention arm on the back of the expansion socket away from the card and carefully rock the card back and forth until the connectors pull free from the socket Pull the expansion card straight up from the socket then away from the inside of the chassis to release it from the chassis frame Be sure not to scrape the card against the other components Figure 6 10 Removing a PCI Express x16 Expansion
197. the size reported by the operating system may differ from that marked on the hard drive or listed in the computer specification Drive size calculations by drive manufacturers are bytes to the base 10 while calculations by Microsoft are bytes to the base 2 tl Drive Partition Capacity Limits Maximum Size File System Controller Type Operating System Partition Drive FAT 32 ATA Windows 7 32 GB 2 TB NTFS ATA Windows 7 2 TB 2 TB 48 Chapter5 Routine Care SATA Drive Guidelines and Disassembly Preparation 6 Removal and Replacement Procedures Microtower MT Chassis Adherence to the procedures and precautions described in this chapter is essential for proper service After completing all necessary removal and replacement procedures run the Diagnostics utility to verify that all components operate properly Ey NOTE Not all features listed in this guide are available on all computers Preparation for Disassembly See Routine Care SATA Drive Guidelines and Disassembly Preparation on page 40 for initial safety procedures 1 2 3 4 5 Ta 8 Remove disengage any security devices that prohibit opening the computer Close any open software applications Exit the operating system Remove any compact disc or media card from the computer Turn off the computer and any peripheral devices that are connected to it CAUTION Turn off the computer before disconnecting any cables Regardless of the power
198. tify the system board connectors for your model Figure 6 12 System Board Connections 541617 819 n TA Table 6 1 System Board Connections No System Board Connector System Board Label Color Component 1 DIMM4 Channel A DIMM4 white Memory Module 2 DIMM3 Channel A DIMM3 black Memory Module 3 DIMM2 Channel B DIMM2 white Memory Module 4 DIMM1 Channel B DIMM1 black Memory Module 5 eSATA ESATA black eSATA Adapter Cable or 2nd Optical Drive 6 SATA 2 0 SATA2 white 1st Optical Drive 7 Power SATAS_PWR2 black SATA Hard Drives 8 Power SATAS_PWR1 black SATA Optical Drives 9 SATA 3 0 SATA1 light blue 2nd Hard Drive or 2nd Optical Drive if an ESATA Adapter Cable exists 10 SATA 3 0 SATAQ dark blue 1st Hard Drive 11 Serial Port COMB black Serial Port 12 Parallel Port PAR black Parallel Port 13 USB MEDIA2 black Second Media Card Reader 14 Hood Lock HLCK black USB Device such as a Media Card Reader 15 Hood Sensor HSENSE white Hood Sensor 16 USB MEDIA black USB Device such as a Media Card Reader 17 PCI Express x1 X1PCIEXP1 black Expansion Card 62 Chapter6 Removal and Replacement Procedures Microtower MT Chassis Table 6 1 System Board Connections continued No System Board Connector System Board Label Color Component 18 PCI Express x16 downshifted X4PCIEXP white Expansion Card to a x4 19 PCI Express x16 X16PCIEXP black Expansion Car
199. ting of the hardware and software installed in the computer run the diagnostic utility included on some computer models only Figure 1 1 Microtower Configuration LL ay i Figure 1 2 Small Form Factor Configuration Standard Configuration Features 1 2 5 NOTE The Small Form Factor computer can also be used in a tower orientation For more information see Using the Small Form Factor Computer in a Tower Orientation on page 136 in this guide Microtower MT Front Panel Components Drive configuration may vary by model Some models have a bezel blank covering one or more drive bays Table 1 1 Front Panel Components 1 5 25 inch Optical Drives 5 3 5 inch Media Card Reader optional 2 Hard Drive Activity Light 6 Dual State Power Button 3 Microphone Headphone Connector 7 Power On Light 4 USB Universal Serial Bus 2 0 Ports 8 Headphone Connector NOTE When a device is plugged into the Microphone Headphone Connector a dialog box will pop up asking if you want to use the connector for a microphone Line In device or a headphone You can reconfigure the connector at any time in the Realtek HD Audio Manager NOTE The Power On Light is normally green when the power is on If it is flashing red there is a problem with the computer and it is displaying a diagnostic code Chapter 1 Product Features Small Form Factor SFF Front Panel Components Drive configuration may vary by model Some model
200. tion system or return them to HP their authorized partners or their agents 46 Chapter 5 Routine Care SATA Drive Guidelines and Disassembly Preparation SATA Hard Drives Serial ATA Hard Drive Characteristics Number of pins conductors in data cable 7 7 Number of pins in power cable 15 Maximum data cable length 39 37 in 100 cm Data interface voltage differential 400 700 mV Drive voltages 3 3V 5V 12V Jumpers for configuring drive N A Data transfer rate 3 0 Gb s SATA Hard Drive Cables SATA Data Cable Always use an HP approved SATA 3 0 Gb s cable as it is fully backwards compatible with the SATA 1 5 Gb s drives Current HP desktop products ship with SATA 3 0 Gb s hard drives SATA data cables are susceptible to damage if overflexed Never crease a SATA data cable and never bend it tighter than a 30 mm 1 18 in radius The SATA data cable is a thin 7 pin cable designed to transmit data for only a single drive SMART ATA Drives The Self Monitoring Analysis and Recording Technology SMART ATA drives for the HP Personal Computers have built in drive failure prediction that warns the user or network administrator of an impending failure or crash of the hard drive The SMART drive tracks fault prediction and failure indication parameters such as reallocated sector count spin retry count and calibration retry count If the drive determines that a failure is imminent it generates a fault alert
201. to restart the computer When Windows has loaded shut down the computer reconnect all peripheral devices and then turn the computer back on System Recovery when Windows is not responding Z CAUTION System Recovery deletes all data and programs you created or installed If Windows is not responding but the computer is working follow these steps to perform a System Recovery 1 Turn off the computer If necessary press and hold the power button until the computer turns off 2 Disconnect all peripheral devices from the computer except the monitor keyboard and mouse 3 Press the power button to turn on the computer 4 As soon as you see the HP logo screen repeatedly press the F11 key on your keyboard until the Windows is Loading Files message appears on the screen 5 Under I need help immediately click System Recovery 6 If you are prompted to back up your files and you have not done so select Back up your files first recommended and then click Next Otherwise select Recover without backing up your files and then click Next 7 System Recovery begins After System Recovery is complete click Finish to restart the computer 8 When Windows has loaded shut down the computer reconnect all peripheral devices and then turn the computer back on System recovery using recovery media 192 You should create a set of recovery media either a set of DVDs or a USB flash drive from the recovery image stored
202. trated Small Form Factor SFF chassis spare parts 33 Misc parts Item Description Spare part number 1 Chassis fan 645327 001 2 Fan duct not illustrated 636921 001 3 Heat sink includes replacement thermal material 645326 001 4 Speaker 636925 001 5 Solenoid lock 641471 001 6 Printer port PCI card 638817 001 7 Hood sensor 638816 001 34 Chapter 4 Illustrated parts catalog Item Description Spare part number 8 Clamp lock includes universal cable plate not included 508987 001 Rubber feet 583654 001 Chassis stand 688952 001 i Serial port PCI card not illustrated 638815 001 X 2 5 in drive adapter not illustrated 586721 001 i Hard drive conversion bracket 397117 001 Grommet hard drive isolation blue not illustrated 450712 001 al Card reader 22 in 1 not illustrated 636166 001 7 USB powered speakers not illustrated 636917 001 698877 001 Mouse not illustrated USB optical jack black 537749 001 Washable 619580 001 Wireless 674317 001 Wireless not for use in APJ region 608150 001 USB laser non ECO 570580 001 PS2 optical jack black non ECO 609250 001 i eSATA port assembly PCI card not illustrated 645558 001 ij Antenna for use with 538048 001 not illustrated 583345 001 j HP Business Digital Headset not illustrated 642738 001 External USB webcam not illustrated 609252 001 i Keyboard not illust
203. ts bottom has been cleaned with an alcohol wipe and fresh thermal grease has been applied to the top of the processor CAUTION Heat sink retaining screws should be tightened in diagonally opposite pairs as in an X to evenly seat the heat sink on the processor to avoid damage that could require replacing the system board Failure to install the fan duct may cause the computer to overheat 130 Chapter 7 Removal and Replacement Procedures Small Form Factor SFF Chassis Processor Description Spare part number AMD A10 5800B 3 8 GHz 4 MB L2 cache 100 W HD 7660D 703598 001 AMD A8 5500B 3 2 GHz 4 MB L2 cache 65 W HD 7560D 703601 001 AMD A6 5400B 3 6 GHz 4 MB L2 cache 65 W HD 7540D 703600 001 AMD A4 5300B 3 4 GHz 4 MB L2 cache 65 W HD 7480D 703599 001 1 Prepare the computer for disassembly Preparation for Disassembly on page 92 Remove the access panel Access Panel on page 93 Remove the fan duct Fan duct on page 122 Remove the front fan assembly Front Fan Assembly on page 123 Remove the heat sink Heat sink on page 129 Rotate the locking lever to its full open position 1 a P n ES PP Carefully lift the processor from the socket 2 Z CAUTION Do NOT handle the pins in the processor socket These pins are very fragile and handling them could cause irreparable damage Once pins are damaged it may be necessary to replace the system board The heat sink mu
204. ty Power and Advanced 5 Use the arrow left and right keys to select the appropriate heading Use the arrow up and down keys to select the option you want then press Enter To return to the Computer Setup Utilities menu press Esc 6 To apply and save changes select File gt Save Changes and Exit e If you have made changes that you do not want applied select Ignore Changes and Exit e To reset to factory settings or previously saved default settings some models select Apply Defaults and Exit This option will restore the original factory system defaults Z CAUTION Do NOT turn the computer power OFF while the BIOS is saving the Computer Setup F10 changes because the CMOS could become corrupted It is safe to turn off the computer only after exiting the F10 Setup screen Table 3 1 Computer Setup F10 Utility Heading Table File Computer Setup File on page 11 Storage Computer Setup Storage on page 12 Security Computer Setup Security on page 15 Power Computer Setup Power on page 18 Advanced Computer Setup Advanced on page 19 10 Chapter 3 Computer Setup F10 Utility Computer Setup File YNOTE Support for specific Computer Setup options may vary depending on the hardware configuration Table 3 2 Computer Setup File Option System Information Description Lists Product name e SKU number some models e Processor type speed stepping e
205. ty before Restore is needed NOTE Itis recommended that you save any modified computer configuration settings to a USB flash media device and save the device for possible future use To restore the configuration insert the USB flash media device with the saved configuration and perform the Restore from Removable Media command with the Computer Setup F10 Utility Recovering the Configuration Settings 21 4 Illustrated parts catalog Microtower MT chassis spare parts Computer major components s im ar oy oh ek am 2G F amp O 22 Chapter4 Illustrated parts catalog Item Description Spare part number 1 Front bezel For use in all countries and regions except China 689377 001 5 25 inch bezel blank optical drive not illustrated 570838 001 3 5 inch bezel blank not illustrated 583653 001 2 Access panel 646825 001 3 Power supply 320W 90 efficient 613764 001 320W standard 613765 001 4 System board includes replacement thermal material For use in Windows 7 models 703596 001 For use in NetClone models 710096 001 7 Memory modules PC3 12800 1600 MHz 8 GB 689375 001 4 GB 671613 001 2 GB 671612 001 a Processors include replacement thermal material AMD A10 5800B 3 8 GHz 4 MB L2 cache 100 W HD 7660D 703598 001 AMD A8 5500B 3 2 GHz 4 MB L2 cache 65 W HD 7560D 703601 001 AMD A6 5400B 3 6 GHz 4 MB L2 cache 65 W HD 7540D
206. uccessfully provided during a subsequent cold boot sequence NOTE This selection will only appear when at least one drive that supports the DriveLock feature is attached to the system Computer Setup F10 Utilities 17 Computer Setup Power Ey NOTE Support for specific Computer Setup options may vary depending on the hardware configuration Table 3 5 Computer Setup Power Option Description OS Power e Runtime Power Management Enable Disable Allows certain operating systems to reduce Management processor voltage and frequency when the current software load does not require the full capabilities of the processor Default is enabled e Idle Power Savings Extended Normal Allows certain operating systems to decrease the processors power consumption when the processor is idle Default is extended e Unique Sleep State Blink Rates Enable Disable This feature is designed to provide a visual indication of what sleep state the system is in Each sleep state has a unique blink pattern Default is disabled SO On Solid green LED S3 Stand By 3 blinks at 1Hz 50 duty cycle followed by a pause of 2 seconds green LED repeated cycles of 3 blinks and a pause S4 Hibernation 4 blinks at 1Hz 50 duty cycle followed by a pause of 2 seconds green LED repeated cycles of 4 blinks and a pause S5 Soft Off LED is off NOTE If this feature is disabled S4 and S5 both have the LED
207. uctive Recommended Materials and Equipment Materials and equipment that are recommended for use in preventing static electricity include Antistatic tape Antistatic smocks aprons or sleeve protectors Conductive bins and other assembly or soldering aids Conductive foam Conductive tabletop workstations with ground cord of one megohm 10 resistance Static dissipative table or floor mats with hard tie to ground Field service kits Static awareness labels Wrist straps and footwear straps providing one megohm 10 resistance Material handling packages Conductive plastic bags Conductive plastic tubes Conductive tote boxes Opaque shielding bags Transparent metallized shielding bags Transparent shielding tubes 42 Chapter5 Routine Care SATA Drive Guidelines and Disassembly Preparation Operating Guidelines To prevent overheating and to help prolong the life of the computer Keep the computer away from excessive moisture direct sunlight and extremes of heat and cold Operate the computer on a sturdy level surface Leave a 10 2 cm 4 inch clearance on all vented sides of the computer and above the monitor to permit the required airflow Never restrict the airflow into the computer by blocking any vents or air intakes Do not place the keyboard with the keyboard feet down directly against the front of the desktop unit as this also restricts airflow Occasionally clean the air vents on all vented sides of the co
208. uest failure ME firmware is not properly responding to BIOS query for version information 1 Reboot the computer 2 Ifthe error persists update to the latest BIOS version and ME firmware version 3 Ifthe error still persists replace the system board 2218 ME Firmware Version should be updated ME firmware must be updated to match current functionality contained in the system BIOS 1 Update to the latest ME firmware version 2 Ifthe error persists and system BIOS has been recently updated restore previous system BIOS version 3 If the error still persists replace the system board 2219 USB Key Provisioning file has invalid header identifier Provisioning file contained on the USB key has been corrupted or is not a valid version for the current ME firmware 1 Recreate the provisioning file using third party management console software 2 Ifthe error persists and system BIOS has been recently updated restore previous system BIOS version Otherwise update the ME firmware version 3 If the error still persists replace the system board 2220 USB Key Provisioning file has mismatch version Provisioning file contained on the USB key is not a valid version for the current ME firmware 1 Reboot the computer 2 Ifthe error persists and system BIOS has been recently updated restore previous system BIOS version Otherwise update the ME firmware version 3 If the error still pers
209. ug against bare skin The ground cord must be connected and fit snugly into the banana plug connector on the grounding mat or workstation Heel straps Toe straps Boot straps can be used at standing workstations and are compatible with most types of shoes or boots On conductive floors or dissipative floor mats use them on both feet with a maximum of one megohm 10 resistance between the operator and ground Static Shielding Protection Levels Method Voltage Antistatic plastic 1 500 Carbon loaded plastic 7 500 Metallized laminate 15 000 Electrostatic Discharge Information 41 Grounding the Work Area To prevent static damage at the work area use the following precautions Cover the work surface with approved static dissipative material Provide a wrist strap connected to the work surface and properly grounded tools and equipment Use static dissipative mats foot straps or air ionizers to give added protection Handle electrostatic sensitive components parts and assemblies by the case or PCB laminate Handle them only at static free work areas Turn off power and input signals before inserting and removing connectors or test equipment Use fixtures made of static safe materials when fixtures must directly contact dissipative surfaces Keep work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam Use field service tools such as cutters screwdrivers and vacuums that are cond
210. uter beeps five times Beeps stop after fifth iteration but LEDs continue flashing Cause Memory is installed incorrectly or is bad Solution CAUTION To avoid damage to the DIMMs or the system board you must unplug the computer power cord before attempting to reseat install or remove a DIMM module 1 Reseat DIMMs Power on the system 2 Replace DIMMs one at a time to isolate the faulty module NOTE DIMM1 or XMM1 must always be installed DIMM1 must be installed before DIMM2 and DIMM3 must be installed before DIMM4 3 Replace third party memory with HP memory 4 Replace the system board Power LED flashes Red six times once every second followed by a two second pause and the computer beeps six times Beeps stop after fifth iteration but LEDs continue flashing Cause Graphics card is not seated properly or is bad or system board is bad Solution For systems with a graphics card 1 Reseat the graphics card Power on the system 2 Replace the graphics card 3 Replace the system board For systems with integrated graphics replace the system board Power LED flashes Red ten times once every second followed by a two second pause and the computer beeps ten times Beeps stop after fifth iteration but LEDs continue flashing Cause Bad option card 160 Chapter 8 Troubleshooting Without Diagnostics Solution 1 Check each option card by removing the cards one at time if multiple
211. will clear the Active Management Technology AMT settings in the Management Engine BIOS Extension MEBx including the password The password will default to admin and will need to be reset The AMT settings will also need to be reset To access the MEBx press Ctrl P during POST 1 Turn off the computer and any external devices and disconnect the power cord from the power outlet 2 Disconnect the keyboard monitor and any other external equipment connected to the computer Z WARNING To reduce the risk of personal injury from electrical shock and or hot surfaces be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching CAUTION When the computer is plugged in the power supply always has voltage applied to the system board even when the unit is turned off Failure to disconnect the power cord can result in damage to the system Static electricity can damage the electronic components of the computer or optional equipment Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object See the Safety amp Regulatory Information guide for more information 3 Remove the computer cover or access panel Z CAUTION Pushing the CMOS button will reset CMOS values to factory defaults It is important to back up the computer CMOS settings before resetting them in case they are needed later
212. x16 graphics card 1 GB 684591 001 GeForce GT630 PCle x16 graphics card 2 GB 689375 001 Memory module 8 GB PC3 12800 CL11 689377 001 Front bezel 690418 001 16X SATA DVD RW drive 696442 001 500 GB hard drive 7200 rpm 2 5 inch SED 696622 001 697246 001 698877 001 702646 001 180 GB Solid state drive SATA 6 0 AMD Radeon HD6350 PCle x16 graphics card 512 MB USB powered speakers AMD Radeon HD7450 PCle x16 graphics card 1 GB for use only in China 702648 001 nVidia GF505 PCle x16 graphics card 512 MB for use only in China 703596 001 System board for use in Windows 7 models includes replacement thermal material 703598 001 AMD A10 5800B 3 8 GHz processor 4 MB L2 cache 100 W HD 7660D 703599 001 AMD A4 5300B processor 3 4 GHz 4 MB L2 cache 65 W HD 7480D 703600 001 AMD A6 5400B 3 6 GHz processor 4 MB L2 cache 65 W HD 7540D 703601 001 AMD A8 5500B 3 2 GHz processor 4 MB L2 cache 65 W HD 7560D 710096 001 System board for use in NetClone models includes replacement thermal material 30 Chapter 4 Illustrated parts catalog Small Form Factor SFF chassis spare parts Computer major components Item Description Spare part number 1 Front bezel 687950 001 Bezel blank optical drive not illustrated 570838 001 Bezel blank card reader not illustrated 583653 001 2 Power suppl
213. y 240W 90 efficient 613762 001 240W standard 613763 001 3 System board includes replacement thermal material For use in Windows 7 models 703596 001 For use in NetClone models 710096 001 4 Access panel 646815 001 s Memory modules PC3 12800 1600 MHz 8 GB 689375 001 Small Form Factor SFF chassis spare parts 31 Item Description Spare part number 4 GB 671613 001 2 GB 671612 001 7 Processors include replacement thermal material AMD A10 5800B 3 8 GHz 4 MB L2 cache 100 W HD 7660D 703598 001 AMD A8 5500B 3 2 GHz 4 MB L2 cache 65 W HD 7560D 703601 001 AMD A6 5400B 3 6 GHz 4 MB L2 cache 65 W HD 7540D 703600 001 AMD A4 5300B 3 4 GHz 4 MB L2 cache 65 W HD 7480D 703599 001 not illustrated 32 Chapter 4 Illustrated parts catalog Cables Item Description Spare part number 1 Front I O and power switch assembly 636926 001 2 SATA cable 19 5 inch 2 straight ends 638813 001 3 SATA drive power cable 636923 001 SATA cable 25 2 inch 1 straight end 1 angled end not illustrated 638814 001 DMS 59 to dual VGA cable 463023 001 j DMS 59 to dual DVI cable 463024 001 Adapter DisplayPort to VGA 603250 001 i Adapter DisplayPort to DVI 662723 001 Adapter DVI I to VGA 202997 001 i Adapter DVI D to VGA 657401 001 i Adapter DisplayPort to HDMI 617450 001 DisplayPort cable 487562 001 SATA power extension cable 633756 001 not illus
214. y Type 4 Ey NOTE After the battery has been replaced use the following steps to complete this procedure 8 9 10 11 Replace the computer access panel Plug in the computer and turn on power to the computer Reset the date and time your passwords and any special system setups using Computer Setup Lock any security devices that were disengaged when the computer access panel was removed 197 B Power Cord Set Requirements The power supplies on some computers have external power switches The voltage select switch feature on the computer permits it to operate from any line voltage between 100 120 or 220 240 volts AC Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage The power cord set received with the computer meets the requirements for use in the country where you purchased the equipment Power cord sets for use in other countries must meet the requirements of the country where you use the computer General Requirements The requirements listed below are applicable to all countries 1 The power cord must be approved by an acceptable accredited agency responsible for evaluation in the country where the power cord set will be installed 2 The power cord set must have a minimum current capacity of 10A 7A Japan only and a nominal voltage rating of 125 or 250 volt
215. y Precautions eeessseeeesrrreseernnansennasstennnaannannaaaednnnaanannnaaanenanaanan 43 Cleaning the Computer Case cceccccceiiccneee cette enti eter etre nieeee eee eeniaeeeeeeeeeniceeeeeseeeenaees 43 Cleaning the K ybOard ii c62 edveteteniieeide aided ate athe EERE EEEE 44 Cleaning the Monitor siccs vcecceseesencotactcentdcdeaned edeaanetavecuneheened canteens NA 44 Cleaning the MOUSE 0 cece ee eette reer retin eee ernie ee eee e nant eee eeenaeeeeeeenaaeeeeseeeneeeeeneenaaees 45 SERVICE CONSIGETALOMIS sesaria ieee caves sis iaa a E A ETa EASE AET TREA 45 POWer Supply Fam sicctivenntandcstedeans iniinis aeai iaia EENE a Ea AAE E A EE E 45 Tools and Software Requirements cccccecceeeeeeeeeeeeeeceneceaecaecaaecaeeceeeceeeeeeeeeeeeeeeeneess 45 GROWS siscectvanteceteevaredesssaeeiasudeieckewale a a E i aa A a TEA A EAE E 45 Cables and Connectors cree sisedeedetvsiandeedennesaansty tied AEE EE a 46 Hard Drives suoranainen eaaa aaa aN eai ae aa aa aKa e dA aAa ana aa Ea abana aaa aia aaa 46 Lithium Coin Cell Battery cenccsrericnirariinii airi REEE 46 SATA Hard Drive sriscsstaseciveasassvancuvdsassabdauczauisadadegiansiadadioesansthadaguseuascagduastinadadaveavanedegiuassaeauuannsbactenoenys 47 SATA Hard Drive Cables 200 002 2222 ccccceceecececenee cee ee eee eee eee te eee eaeaeaeeeeeeeeeeeeceacaaeaacaecaeeeeeeeeeeeseesecsaceeeeeeeeees 47 SATA Data Cable oerna ei Zea tua EE vacvae A EE EE AAEE 47 SMART ATA

HP E3S36UT#ABA User's Manual

Contents

Download Pdf Manuals

Related Search

Related Contents