HP B2B96UT User's Manual
Contents
1. 7 HP Z420 Z620 and Z820 Workstation Series User Guide Copyright Information First Edition March 2012 Part number 669529 001 Warranty Hewlett Packard Company shall not be liable for technical or editorial errors or omissions contained herein or for incidental or consequential damages in connection with the furnishing performance or use of this material The information in this document is provided as is without warranty of any kind including but not limited to the implied warranties of merchantability and fitness for a particular purpose and is subject to change without notice The warranties for HP products are set forth in the express limited warranty statements accompanying such products Nothing herein should be construed as constituting an additional warranty This document contains proprietary information that is protected by copyright No part of this document may be photocopied reproduced or translated to another language without the prior written consent of Hewlett Packard Company Trademark Credits The HP logo is a trademark of Hewlett Packard Company in the U S and other countries Microsoft and Windows are U S registered trademarks of Microsoft Corporation Intel is a trademark of Intel Corporation in the U S and other countries and is used under license Acrobat is a trademark of Adobe Systems Incorporated ENERGY STAR is a U S registered mark of the United States Environ2. HP Z620 Workstation components HP Z620 Workstation front panel Figure 2 3 Front panel components Table 2 3 Component descriptions 1 Optical drive 5 SSS USB 3 0 ports 2 blue 2 Power button 6 O Headphone connector 3 S Hard drive activity light 7 a Microphone connector ko Y Go ee 4 lt gt USB 2 0 port black 8 O IEEE 1394a FireWire connector 8 Chapter 2 Workstation features HP Z620 Workstation rear panel Figure 2 4 Rear panel components Table 2 4 Component descriptions 1 Power cord connector 8 t gt Audio line out connector green 2 PS 2 mouse connector green 9 0 Microphone connector pink 3 Z gt USB 2 0 ports 4 black 10 SS gt USB 3 0 ports 2 blue RJ 45 network connectors orange 4 4 J 11 O IEEE 1394a FireWire connector white Bottom connector is AMT enabled 5 e Audio line in connector blue 12 PS 2 keyboard connector purple 6 Graphics card connector 13 Rear power button 7 Secuii slot 14 Power supply Built In Self Test BIST LED HP Z620 Workstation components 9 HP Z820 Workstation components HP Z820 Workstation front panel Figure 2 5 Front panel components Table 2 5 Component descriptions 1 Optical drive 5 SSS USB 3 0 ports 2 blue 2 Power button 6 Li Headphone connector 3 Ss Hard drive activity light 7 0 Microphone connector ko Y VX kh 4 lt gt USB 2 0 port black 8 O IEEE 1394a FireW
3. Canned pressurized air can be used to clean debris from under the keys Use caution because too much air pressure can dislodge lubricants applied under the wide keys If you remove a key use a specially designed key remover to prevent damage to the keys This tool is available from many electronic supply outlets A CAUTION Never remove a wide key like the space bar key from the keyboard If these keys are improperly removed or installed the keyboard might not function properly Clean under a key with a swab moistened with isopropyl alcohol and squeezed out Be careful not to wipe away lubricants necessary for proper key functions Allow the parts to air dry before reassembly Use tweezers to remove any fibers or dirt in confined areas Cleaning the monitor Follow the safety precautions in the Maintenance and Service Guide for your workstation before cleaning the computer To clean the monitor wipe the monitor screen with a towelette designed for cleaning monitors or a clean cloth moistened with water 5 CAUTION Do not use sprays or aerosols directly on the screen the liquid might seep into the housing and damage a component Never use solvents or flammable liquids on the monitor because display or housing damage may result 40 Chapter 7 Routine Care Cleaning the mouse 1 Follow the safety precautions in the Maintenance and Service Guide for your workstation before cleaning the computer If the mouse ha
4. integrated into Windows You can select the utility and use it to configure multiple monitors with your workstation Refer to your graphics card documentation for details NOTE Some third party configuration utilities require that you enable the monitors in Windows before using the configuration tool Refer to your graphics card documentation for more information Ey NOTE Monitor configuration utilities are also often available on the HP support website Customizing the monitor display Microsoft Windows You can manually select or change the monitor model refresh rates screen resolution color settings font sizes and power management settings To change display settings right click on the Windows Desktop then click Sereen Resolution For more information about customizing your monitor display refer to e Online documentation provided with the graphics controller utility e Documentation included with your monitor 22 Chapter 3 Setting up the workstation Converting to desktop configuration Z420 only This workstation can be operated in mini tower or desktop configuration Follow these steps to convert to desktop configuration Ey NOTE See a video of this task at http www hp com go sml 1 Prepare the workstation for component installation Remove the front bezel from the workstation Press gently on the edges of the optical drive bay filler panel and remove it from the front bezel Figure 3 6 Re
5. 35 Troubleshooting a problem To help you troubleshoot problems with your system HP provides the Business Support Center BSC The BSC is a portal to an extensive selection of online tools To access BSC and troubleshoot a problem with the workstation complete the following 1 Visit http www hp com go workstationsupport 2 Under the Business Support Center menu on the left select Troubleshoot a problem 3 Under Select your product center window select Workstations under personal computing 4 Under Select your product continue with selections as appropriate to the workstation series and model and to the problem you are troubleshooting Instant Support and Active Chat HP Instant Support is a set of Web based support tools that automate and speed up the resolution of desktop computing tape storage and printing problems Active Chat enables you to electronically submit a support ticket to HP over the Web When you submit a support ticket Active Chat collects information about the computer and pass it to an online support specialist The collection of information might take up to 30 seconds depending on the computer configuration When you submit a support ticket you receive a confirmation message containing your case ID the support hours for your location and the estimated time of response For more information about HP Instant Support and Active Chat and how to use them go to http instantsupport hp com
6. DVI output If the workstation does not have a PCle graphics card but has one or more SVGA and or DL DVI outputs you can connect a monitor to each output Graphics card with DMS 59 output If the workstation has a PCle graphics card with a DMS 59 output receptacle use the appropriate adapter to connect your monitor Adapters are available to connect the DMS 59 output to two DVI or two VGA monitors Chapter 3 Setting up the workstation Connecting and configuring monitors NOTE HP supported graphics card typically allow at least two monitors as shown in this section some supported cards allow more monitors Refer to the graphics card documentation for details 1 Connect the monitor cable adapters 1 if required to the workstation then connect the appropriate monitor cables to the adapters 2 or directly to the graphics card Figure 3 4 Connecting the cables to the workstation g ll 2 Connect the other ends of the graphics cables to the monitors Figure 3 5 Connecting cables to the monitors 3 Connect one end of the monitor power cord to the monitor and the other end to a grounded power outlet 4 Configure the monitor For details refer to Microsoft Help or to http www microsoft com or to your Linux Help or website Adding monitors 21 Using a third party graphics configuration utility Third party graphics cards may include a monitor configuration utility Upon installation this utility is
7. Driver revisions more recent than those at the HP support website are supported directly by the vendor 32 Chapter 5 Setting up and restoring Linux 6 Diagnostics and Minor Troubleshooting Calling technical support At times you might encounter an issue that requires technical support When you call technical support Have the computer readily accessible Write down the computer serial numbers product numbers model names and model numbers and have them in front of you Note any applicable error messages Note any add on options Note the operating system Note any third party hardware or software Note the details of any blinking LEDs on the front of the computer tower and desktop configurations or on the side of the computer all in one configurations Note the applications you were using when you encountered the problem Ex NOTE When calling in for service or support you might be asked for the Product Number example PS988AV of the computer If the computer has a Product Number it is generally located next to the 10 or 12 digit Serial Number of the computer Ey NOTE On most models the serial number and product number labels can be found on the top or side panel and at the rear of the computer tower and desktop configurations or on a pull out card on the side of the display all in one configurations For a listing of all worldwide technical support phone numbers go to http www hp com support
8. Ey NOTE This feature is not available on Linux Customer Advisories Customer and Security Bulletins and Customer Notices To find advisories bulletins and notices 1 Visit http www hp com go workstationsupport 2 Select the desired product 3 Under Resources for lt your selected product gt select See more 4 Under Self Help resources in the center of the window choose the desired action and appropriate information in the scroll list to view the index Product Change Notifications 36 Product Change Notifications PCNs are proactive notifications for product changes occurring within a 30 60 day window of the effective date of the change in the manufacturing process PCNs give customers advanced notice of changes to their product such as an updated BIOS version that they may need to qualify prior to the change taking place The latest PCNs are located at http www hp com go workstationsupport Chapter 6 Diagnostics and Minor Troubleshooting Helpful hints At startup During If you encounter a problem with the workstation monitor or software the following general suggestions might help you isolate and focus on the problem before taking further action e Verify that the workstation and monitor are plugged into a working electrical outlet e Remove all optical discs and USB drive keys from the drives before powering on the workstation e Verify that the workstation is turned on and the power ligh
9. all in one computer is blank open the computer and make sure the graphics card is properly installed e Upgrade the BIOS A new release of the BIOS might have been released that supports new features or fixes your problem e For more detailed information see the troubleshooting chapter in the Maintenance and Service Guide at http www hp com support workstation_manuals Customer self repair Under the Customer Self Repair program you can order a replacement part and install the part without onsite HP technical assistance Customer self repair may be required for some components See http www hp com go selfrepair for information on the program NOTE Some components are not eligible for customer self repair and must be returned to HP for service Call HP Support for further instructions before attempting to remove or repair these components Other troubleshooting options The following additional troubleshooting techniques and tools are located in the Maintenance and Service Guide at http www hp com support workstation_manuals e POST Error Codes e Diagnostic LEDs and audible beep codes e Troubleshooting scenarios and solutions e HP Vision Field Diagnostics 38 Chapter 6 Diagnostics and Minor Troubleshooting 7 Routine Care General cleaning safety precautions e Never use solvents or flammable solutions to clean the computer e Never immerse any component in water or cleaning solutions apply an
10. for HP Linux Workstations at http www hp com support linux_ hardware matrix e For information about Red Hat certifications on HP workstations go to https hardware redhat com HP Installer Kit for Linux HPIKL 29 HPIKL driver CD Recent versions of Red Hat Linux typically require only driver updates with minor fixes to support HP workstations These releases can usually be supported with the HPIKL driver CD which can be used as a postinstallation utility for the standard Red Hat Linux install After you complete the standard Red Hat install and restart the system a Red Hat first boot utility runs After you specify a number of settings such as the security level time and date root password user accounts the utility lets you to load additional CDs The driver CD is used during this phase All content added by HP is in the HP directory on the CD You can use it to build your own image or to browse the HP content 7 NOTE Some installations may encounter problems if they are performed with a DisplayPort connection to the monitor This is because the default drivers that the OS installers use do not support DisplayPort functionality If you experience problems try overriding the monitor choice for DisplayPort during the start of the install and using the VESA driver instead You can then set up the DisplayPort monitor later Installing with the HP Red Hat Linux driver CD 1 If you do not have the appropriate HP dr
11. http www hp com support workstation_manvals Security Some HP workstations have a lock on the side access panel The key for this lock is shipped attached to the back panel of the workstation chassis Additional security features to reduce the risk of theft and to warn of chassis intrusion Refer to the Manufacturing and Service Guide at http www hp com support workstation manuals for information about additional hardware and software security features available for your system Product recycling HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For information about recycling HP components or products see http www hp com go recycle Installing optional components 23 4 Setting up and restoring Microsoft Windows This chapter provides setup and update information for the Microsoft Windows operating system It includes these topics Topics Setting up the Microsoft operating system on page 26 Restoring the operating system with HP Recovery Manager on page 27 29 NOTE After you set up the operation system you should make sure the latest BIOS drivers and software updates are installed on the workstation Refer to the chapter on updating the workstation A CAUTION Do not add optional hardware or third party devices to the HP workstation until the operating system is successfully installed Adding hardware might cause erro
12. of the workstation o Workstation models vary Figure 3 1 Proper workstation ventilation l s al ie 15 24cm 6 lea a 15 24cm 6 e N y F HA des de e Ensure that the ambient air temperature falls within the environmental specifications listed in this document 14 Chapter 3 Setting up the workstation Ey NOTE The ambient upper limit of 35 C is only good up to 1524 m 5000 ft elevation There is a 1 C per 304 8 m 1000 ft derating above 1524 m 5000 ft So at 3 048 m 10 000 ft the upper ambient air temperature limit is 30 C For cabinet installation ensure adequate cabinet ventilation and ensure that the ambient temperature within the cabinet does not exceed specified limits Never restrict the incoming or outgoing airflow of the workstation by blocking any vents or air intakes as shown in the following figure Figure 3 2 Proper workstation placement ES Ensuring proper ventilation 15 16 Setup procedures A WARNING To reduce the risk of electric shock or damage to your equipment observe these practices e Plug the power cord into an AC outlet that is easily accessible Disconnect power from the computer by unplugging the power cord from the AC outlet not by unplugging the power cord from the computer Plug the cord into a grounded earthed three pin outlet Do not disable the power cord grounding pin for example by attaching a two pin adapter The grounding pin is an impo
13. 62 in Depth 44 50 cm 17 53 in 12 Chapter 2 Workstation features Environmental specifications Table 2 7 HP Workstation environmental specifications HP Z420 620 and 820 Workstations Operating 5 C to 35 C 40 F to 95 F Temperature Non operating 40 C to 60 C 40 F to 140 F NOTE Derate by 1 C 1 8 F for every 305 m 1 000 ft altitude over 1 524 m 5 000 fi Operating 8 to 85 relative humidity non condensing Humidity Non operating 8 to 90 relative humidity non condensing Operating 0 to 3 048 m 10 000 ft Altitude Non operating 0 to 9 144 m 30 000 ft Operating 2sine 40g 2 3ms Non operating e sine 160 cm s 2 3ms 100g e square 422 cm s 20g NOTE Values represent individual shock events and do not indicate repetitive shock events Operating Random 0 5g rms 5 300 Hz Vibration Non Operating random 2 0g rms 10 500 Hz NOTE Values do not indicate continuous vibration Product specifications 13 3 Setting up the workstation This chapter describes how to set up your workstation Topics Ensuring proper ventilation on page 14 Setup procedures on page 16 Adding monitors on page 17 Ensuring proper ventilation Proper ventilation for the system is important for workstation operation Follow these guidelines e Operate the workstation on a sturdy level surface Provide at least 15 24 cm 6 inches of clearance at the front and back
14. NOTE HP graphics cards include monitor cable adapters unless otherwise indicated DisplayPort cards have the highest performance VGA graphics cards have the lowest Adding monitors 19 Identifying monitor connection requirements 20 The following are various scenarios for connecting monitors See Matching graphics cards to monitor connectors on page 19 for more information about the different graphic cards Graphics card with DisplayPort output If the graphics card has four DisplayPort outputs you can connect a monitor to each connector Use the proper adapters if required Graphics card with DVI output If you have a PCle graphics card with two DVI outputs you can connect a monitor to each connector Use the proper adapters if required Ey NOTE Models that have only one DVI port always have a second graphics output option Display Port or VGA Many graphics cards provide more than two monitor outputs but limit you to using only two at a time Consult the graphics card documentation or look up information on the card according to the procedure in Finding supported graphics cards on page 19 On a system with two DVI connections port number 1 provides the primary display which is where the BIOS POST screen appears after a system boot Usually this is the lower of the two outputs Only one card is used during BIOS POST although you can change this in the BIOS settings Graphics card with VGA and DL
15. Z620 Workstation rear panel in io aia 9 EP 2820 Vario COMORAS in dodo 10 HP Z820 Workstation front panel ici 10 HP Z820 Workstation rear panel mina oa 11 Product specifications nn dde aa eee bet nn 12 Workstation weights and dimensions iii 12 Environmental specifications cccceecceeeeseceeeescceceeeeeceeeeeceeseeceeeeeeeeeteeeseeteeeeeaes 15 3 Sei up Me workshahomM sistema aS 14 Ensuring proper ventilation ad aa 14 Setup procedures msn ed ee en er ronde 16 A e E E A 17 Planning tor additional monitors tai 17 Finding supported graphics Cards moria ai 19 Matching graphics cards to monitor connectors ooccccocccccononcccononononnonononcnnnnnncnannnncnnns 19 Identifying monitor connection requirements ooooooccccococcccoooncccnoonononoonononnononnnnnnonnnconnss 20 Connecting and configuring monitors ooooooocccccoooccccoonancnnnnnnnnnonononnnnnnnncnonnnnccanancnnnns 21 Using a third party graphics configuration utility 22 Customizing the monitor display Microsoft Windows oooooocccoooccccononccconancnccnnonnnno 22 Converting to desktop configuration Z420 only 23 Installing optional components concen A A AA ac 25 OU A lidia 25 sola diaria Le A A OOOO 25 4 Setting up and restoring Microsoft Windows ooooccooocccnoncccnonccnoccnnocenonccncnaccconocccnccconones 26 Setting up the Microsoft operating system nica 26 Installing or upgrading device drivers meta 26 Transferring files and Sins sdenamiinem
16. at http www hp com support workstation_manuals or on a pull out card on the side of the display all in one configuration The COA applicable label is typically located near the serial number label Some workstations have this label on the bottom panel Linux For information on running Linux on HP workstations go to http www hp com linux then select Linux on Workstations from the list on the left Chapter 1 Locating HP resources Support Table 1 2 Support Topic Product support Location For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact_us html Here you can e Chat online with an HP technician e Obtain E mail support e Find support telephone numbers e Locate an HP service center HP Support HP Support Assistant is an HP application that helps you maintain the performance of your workstation Assistant and resolve problems through automated updates and tune ups builtin diagnostics and guided assistance To access HP Support Assistant double click the HP Support Assistant icon on your desktop NOTE HP Support Assistant is pre installed on all HP workstations running Microsoft Windows 7 HP Support Assistant is not available on workstations running Linux Warranty To locate base warranty information see http www hp com support warranty lookuptool information To locate an existing Care Pack see ht
17. certified and supported by Novell on HP workstations For more information refer to the Novell certification bulletin search page at http developer novell com yessearch Setting up preloaded SLED To set up SLED on systems preloaded with the operating system 1 Start the workstation 2 When prompted enter the workstation installation settings password network graphics time keyboard settings and SUSE Customer Center Configuration Ey NOTE You can activate your SUSE subscription from the SUSE Customer Center Configuration screen To view the full SUSE Customer Center documentation go to http www suse com documentation and select your operating system Installing SLED with the CD Installer Kit 1 fan HP driver CD did not come with your workstation create one see HP Installer Kit for Linux HPIKL on page 29 Install the operating system using the CDs or DVDs included in the SUSE box set After successfully installing the operating system reboot the workstation Insert your HP driver CD The HPIKL installation software automatically starts Follow the prompts to install the contents Warranty HP provides configuration and installation support for SLED 11 on Z series workstations for up to 90 days from date of purchase Novell also provides support for all versions of SLED that are certified on HP workstations Setting up SUSE Linux Enterprise Desktop SLED 31 Restoring SLED preloaded systems o
18. e Chot neue iaa 36 Customer Advisories Customer and Security Bulletins and Customer Notices 36 Product Change Notifications iii 36 Helpful MIAN ae rae nn ed ne cn ie 37 O ee ER Me sele a 37 During Operation iii 37 Customer Sepi nee nono 38 Other troubleshooting options sara 38 7 Routine COLO misent nn an 39 General cleaning safety precautions ari veannamnohersinncnnins 39 Cleaning the chassis susesi PR eme ee nn 39 vi Cl aning h keyboard Les ie it aso 40 Cleaningthe Montor orrn e Aare E EE ne nd er ne 40 Cleaning e MOUSE assina ae A Men A aana E O a A E TO Sines 41 vii viii 1 Locating HP resources This section provides information on the following HP resources for your workstation Topics Product information on page 2 e Technical specifications e HP Cool Tools Regulatory information e Accessories System board e Serial number and Certificate of Authenticity labels Support on page 3 e Product support e HP Support Assistant e Warranty information Product documentation on page 4 e HP and third party documentation white papers e Product notifications e Technical specifications QuickSpecs e Customer Advisories Security Bulletins Notices Product diagnostics on page 4 e Diagnostics tools e Audible beeps and LED code definitions e POST error codes Product updates on page 5 e Driver and BIOS updates e Operating systems 2 Product informa
19. e HP certifies and supports Red Hat Enterprise Linux RHEL on HP workstations e HP certifies and supports SUSE Linux Enterprise Desktop SLED on HP workstations e HP offers a SLED 11 preload on some Z series workstations This chapter describes how to set up and restore the Linux operating system It includes these topics Topics HP Installer Kit for Linux HPIKL on page 29 Setting up Red Hat Enterprise Linux on page 29 Setting up SUSE Linux Enterprise Desktop SLED on page 31 Proprietary graphics drivers on page 32 NOTE After you set up the operating system make sure the latest BIOS drivers and software updates are installed Refer to the chapter on updating the workstation Z CAUTION Do not add optional hardware or third party devices to the workstation until the operating system is successfully installed Adding hardware might cause errors and prevent the operating system from installing correctly HP Linux Support Matrix Not all release streams are supported on particular platforms To find out which streams are supported on your workstation refer to the Linux certification and support matrix 1 Go to http www hp com linux 2 In the Platforms tab select HP Workstations 3 Select Certification Matrix 4 Goto the Red Hat or SUSE tab 28 Chapter 5 Setting up and restoring Linux HP Installer Kit for Linux HPIKL The HP Installer Kit for Linux helps users install cer
20. edminntemnennaredni nt 27 Restoring the operating system with HP Recovery Manager cooooocccccooocccocononcccononononconnnoncccnnnnnnoo 27 5 Setting up and restoring LINUX usina ic 28 HP Linux Support Matrix unirlos acondicionar er RE EE E A EAER EE EE ERENER EEEa 28 HP Installer Kit for Linux HPIKL nn a nn teint ii 29 Setting up Red Hoat Enterprise Line debate ententes tnt 29 a o o CO A st tacieats 30 Installing with the HP Red Hat Linux driver CD ooooocooocccnooococonccononccononcnononccnconnccnannnnnns 30 A e e mt 30 Setting up SUSE Linux Enterprise Desktop SLED oooonnoccninooccccoooccccononcocononccconononnononocnncnannnno 31 Setting up preloaded SLED ia 31 Installing SLED with the CD Installer Ki sccscinenevassveravntvnn teieddivengitnda etaketaceenntindaien bainndavaite 31 AN 31 Restoring SLED preloaded systems only ooooooconoocccnconoccccononoconnonononconnnononannncnnnnnnos 32 Proprietary graphics drivers tia iia dada tt 32 6 Diagnostics and Minor Troubleshooting cccccscsccscccsssccccsccccsccceesscccessccescesecscssoees 33 Calline technical support ii plete behav 33 in ID labels guerre treet OA a 34 Locating warranty information neo nan 35 HP troubleshooting resources and tools ic 35 HP Support Assistant 35 ESO PP E E T E E E EE a A 35 Troubleshooting a problem ai a 36 Instant Support and Activ
21. esources Refer to the workstation Maintenance and Service Guide at http www hp com support workstation_manuals Product updates Table 1 5 Product updates Topic Location Driver and BIOS updates See http www hp com go workstationsupport to verify that you have the latest drivers for the workstation To determine the current workstation BIOS on your workstation follow these steps during system power up 1 Power on the workstation and press Ese during boot up 2 Press F10 to enter the F10 Setup utility 3 Go to File gt System Information Note the BIOS version and date and compare it with the BIOS versions that appear on the HP website Alternatively on Windows 7 systems you can You can also find the BIOS version under Windows 7 by going to All Programs gt Accessories gt System Tools gt System Information gt In the right pane find the line with BIOS Version Date Note the BIOS version and date and compare it with the versions that appear on the HP website 1 Go to Start gt All Programs gt Accessories gt System Tools gt System Information 2 Inthe right pane find the line with BIOS Version Date 3 Note the BIOS version and date and compare it with the versions that appear on the HP website Operating systems For additional information on e Operating systems supported on HP workstations go to hitp www hp com go wsos e Windows operating systems go to htt
22. icrosoft Windows based computer to another For information on these tools go to http www microsoft com Restoring the operating system with HP Recovery Manager The Microsoft Windows 7 operating system can be reinstalled using HP Recovery Manager a tool that reinstalls the Windows operating system and device drivers for devices included with the system to a near factory state If you ordered HP Recovery Manager with your workstation the restore media is included with your workstation components If you did not order it call HP support and request an HP Recovery Manager media kit ACAUTION Restoring the operating system does not restore data Before you restore the operating system back up your data using the method and media of your choice The HP Recovery Manager process deletes all information on the primary hard drive including all partitions To restore Windows 7 1 Boot from disc 1 of the HP Recovery Manager set 2 Follow the prompts to restore your operating system Some applications might not be restored using this process If an application is not restored install it with the appropriate installation media Ey NOTE Microsoft Windows 7 also provides a backup and restore application To learn more go to http www microsoft com Restoring the operating system with HP Recovery Manager 27 5 Setting up and restoring Linux HP offers a variety of Linux solutions for HP workstation customers
23. ire connector 10 Chapter 2 Workstation features HP Z820 Workstation rear panel Figure 2 6 Rear panel components Table 2 6 Component descriptions 1 Power cord connector 9 SS lt gt USB 3 0 ports 2 blue 2 y PS 2 mouse connector green 10 Z gt USB 2 0 ports 4 black 3 oe Audio line in connector blue 11 gt Audio line out connector green RJ 45 network connectors 2 orange 0 4 J 12 Y Microphone connector pink Top connector is AMT enabled 1 ale 5 IEEE 1394a FireWire connector white 13 PS 2 keyboard connector purple 6 Security slot 14 Rear power button P ly Built If Test BIST 7 Graphics card connector s 15 dea e BONEN Selt Test BIST 8 lolol Serial connector teal blue HP Z820 Workstation components 11 Product specifications Workstation weights and dimensions Characteristic HP Z420 Workstation HP Z620 Workstation HP Z820 Workstation rc aa 13 2 kg 29 2 1b 17 9 kg 39 4 1b 26 6 kg 58 7 Ib eat 12 5 kg 27 5 lb 15 5 kg 34 2 lb 24 0 kg 52 9 lb paral end 17 7 kg 39 4 lb 22 6 kg 49 9 Ib 32 0 kg 70 5 Ib Minitower Height 44 76 cm 17 62 in Width 17 78 cm 7 00 in Height 44 45 cm 17 50 in Height 44 4 cm 17 5 in Chassis Depth 44 50 cm 17 53 in di Width 17 15 cm 6 75 in Width 20 3 cm 8 0 in imensions Converted desktop Depth 46 48 cm 18 30 in Depth 52 5 cm 20 7 in Height 17 78 cm 7 00 in Width 44 76 cm 17
24. ive driver and software alerts proactive change notifications PCNs the HP newsletter customer advisories and more Sign up at www hp com united states subscribe gateway jumpid go subscribe gatel Customer advisories and product change notifications are also available on http www hp com go bizsupport Technical specifications The Product Bulletin contains QuickSpecs for HP Workstations QuickSpecs include information the operating system power supply memory CPU and many other system components To access the QuickSpecs see http www hp com go quickspecs Customer Advisories Security Bulletins and Notices To find advisories bulletins and notices 1 See http www hp com go workstationsupport Select the desired product From the Resources section select See more Ss PUN Use the scroll bar to select Customer Advisories Customer Bulletins or Customer Notices Product diagnostics Table 1 4 Product diagnostics Topic Diagnostics tools Audible beep and LED code definitions Location The HP Vision Diagnostics utility is pre installed on Windows 7 systems To transfer it to an optical disc or USB flash drive click Start gt All Programs gt HP Help 8 Support gt HP Vision Diagnostics Disk Creation Refer to the workstation Maintenance and Service Guide at http www hp com support workstation manuals POST error codes Chapter 1 Locating HP r
25. iver CD for a supported stream create one see HP Installer Kit for Linux HPIKL on page 29 Install the operating system using the optical media included in the Red Hat Linux box set If you have a Red Hat driver disk for the OS version you are installing enter 1inux dd on the initial install splash screen and then press Enter 4 When asked if you have a driver CD select Yes Place the Red Hat driver disk in the drive and select the appropriate drive hd abcd Continue the normal installation 5 After successfully installing the operating system reboot the workstation e RHEL 5 the Red Hat Setup Agent also known as first boot automatically starts At the Additional CDs screen insert your HP driver CD and select Install When the driver installation task is completed continue following the prompts until the operating system is successfully installed e RHEL 6 Insert your HP driver CD The HPIKL installation software automatically starts Follow the prompts to install the contents Warranty 30 As part of the HP workstation hardware warranty HP provides software configuration and installation support for certified versions of Red Hat Linux for up to 90 days from date of purchase Chapter 5 Setting up and restoring Linux Setting up SUSE Linux Enterprise Desktop SLED HP offers a 64 bit SLED 11 preload on some Z series workstations and supports 64 bit SLED 11 on other workstations Various versions of SLED are
26. m If the system does not shut down unplug the power cord wait a few seconds then plug it in again If it does not restart press the power button to start the workstation e Reconfigure the workstation after installing a non plug and play expansion board or other option Refer to the Hardware installation problems section of this document for instructions e Be sure that all required device drivers have been installed For example if you have connected a printer you must install a printer driver e Ifyou are working on a network plug another workstation with a different cable into the network connection There might be a problem with the network plug or cable e Ifyou recently added new hardware remove the hardware and verify if the workstation functions properly e If you recently installed new software uninstall the software and verify if the workstation functions properly HP troubleshooting resources and tools 37 e If the monitor connected to a tower desktop or all in one computer is blank o Plug the monitor into a different video port on the computer if one is available Alternatively replace the monitor with a monitor that you know is working properly o Verify that the computer and monitor are plugged into a working electrical outlet o Verify that the monitor is turned on and the green monitor light is on o Turn up the brightness and contrast controls of the monitor if the monitor is dim e Ifthe internal display on an
27. mental Protection Agency About this guide This guide provides setup and troubleshooting information for the HP Z Workstation series It includes these topics Guide topics Locating HP resources on page 1 Workstation features on page 6 Setting up the workstation on page 14 Setting up and restoring Microsoft Windows on page 26 Setting up and restoring Linux on page 28 Diagnostics and Minor Troubleshooting on page 33 Routine Care on page 39 xy TIP If you do not find what you are looking for in this guide Find technical details in the Manufacturing and Service Guide at http www hp com support workstation manuals View component installation videos at http www hp com go sml See additional information on your workstation at http www hp com go workstations iv About this guide Table of contents 1 Locating HP resourtos unten din eu ad 1 Proc mao a ation dia 2 SUPPOTH cesna rene oder s tes lentes nas nn nada deceswend onda dent tete der et tte ne tenant 3 Product documentation oi NN 4 Pra uc MAO Re ten tone one dt ae 4 POS AO aL a Ne Ro ND 5 2 Workstation features ii sicsecissscisisssciasscessnscancsncssiaciesasacdssesndiaiucuaiacvonanats snisseuainsianieeenenasnaucens 6 Ai A 6 HP Z420 Workstation front panel rio 6 HP Z420 Workstation rear panel acia 7 HP Z620 Workstation components rain ain 8 HP Z620 Workstation front panels io 8 HP
28. moving the ODD bay filler panel A su a mae 2 Cai Cai ds A gt e Rotate the filler panel 90 degrees to a horizontal position 5 Align the slots in the filler panel frame with the tabs in the front bezel Press the optical drive filler panel back into the front bezel until it snaps into place Figure 3 7 Installing the ODD bay filler panel _ Li gt a a g a Casi za Converting to desktop configuration Z420 only 23 6 On the back of the front bezel squeeze the HP logo mounting tabs 1 and press the logo outward 2 Figure 3 8 Rotating the HP logo Rotate the HP logo 90 degrees counterclockwise then release the logo and press it back into place Remove the EMI filler panels and optical disk drive from the chassis Rotate the EMI filler panels and optical drive 90 degrees then reinstall them Figure 3 9 Reinstalling the optical drive 9 Replace the front bezel and the side access panel 24 Chapter 3 Setting up the workstation Installing optional components Depending on the workstation model additional components such as memory hard drives optical drives PCle cards or second processor can be installed on your workstation e To view component installation videos go to http www hp com go sml e For installation guidelines and technical information refer to the Maintenance and Service Guide for your workstation at
29. nly The SLED restore media is required to restore the Linux operating system To create restore media 1 Click the SUSE ISO icon on the desktop to go to the iso folder This folder contains all iso images used to preload your workstation 2 Follow the instructions in the readme file in this folder to copy the ISO image file onto optical media 3 Store the media in a safe place If your workstation experiences a hard drive failure use the ISO recovery images tor restore your operating system A CAUTION Restoring the operating system does not restore data Back up your data using the method and media of your choice Proprietary graphics drivers Most HP workstations can be ordered with graphics cards that have been through extensive verification by HP See the Hardware Support Matrix for HP Linux Workstations at http www hp com support linux hardware matrix for a list of supported cards Ey NOTE Not all graphics cards are available on every workstation Limitations generally occur for cards that consume large amounts of power in lower power workstations Proprietary graphics drivers supported by HP and the graphics vendors are available with the HP Installer Kit for Linux with the SLED 11 preload on Z series workstations and from HP Workstation Support at http www hp com go workstationsupport These proprietary drivers are not a standard part of the RHEL or SLED distributions because they are not open source
30. ools This section provides information on the HP Help and Support Center E support and Helpful Hints for troubleshooting HP Support Assistant HP Support Assistant Windows 7 systems only helps you maintain workstation performance and resolve problems HPSA provides automated updates onboard diagnostics product information and guided assistance to help maintain optimum workstation performance To access HPSA click Start gt All Programs gt HP Help and Support gt HP Support Assistant Ey NOTE HP Support Assistant is not available on Linux E support Online access and support resources include Web based troubleshooting tools technical knowledge databases driver and patch downloads online communities and product change notification services The following Web sites are also available to you e hitp www hp com Provides useful product information e hitp www hp com support workstation _manuals Provides the latest online documentation e http www hp com go workstationsupport Provides technical support information for workstations e hitp www hp com support Provides a listing of the worldwide technical support phone numbers Access the telephone numbers by visiting the Web site then select your region and click Contact HP in the upper left corner e http www hp com support workstation swdrivers Provides access to software and drivers for workstations Locating warranty information
31. our Linux Help or website 6 TIP To simplify troubleshooting of possible problems enable the monitors one at a time enable the first monitor and make sure it works properly before enabling the next monitor 18 Chapter 3 Setting up the workstation Finding supported graphics cards To find information about graphics cards supported for your workstation 1 Gotohttp www hp com go quickspecs 2 Inthe left navigation bar under QuickSpees click on your country then select Workstations 3 Choose your model to view the specifications 4 Click on the link for Technical Specifications Graphies This displays expanded technical information for supported graphics cards including how many monitors the card supports connectors power consumption drivers and other details Matching graphics cards to monitor connectors The following table describes monitor configuration scenarios Monitor connector Graphics card interface connector Dual Link DisplayPort YSA DVI DP DispLayPorT DisplayPort to VGA adapter Dpto DVI DP to DL DVI DP cable DP to HDMI sold adapter adapter adapter separately DVI WHITE NENE o adapter or DVI DVI D cable DL DVI cable o cable VGA BLUE dE No adapter by cable DMS 59 to DMS 59 to DMS 59 to DP VGA adapter DVI adapter adapter This interface is a dual monitor graphics interface card that supports two VGA or two DVI monitors Ey
32. p www microsoft com support e Linux operating systems go to http www hp com linux Product updates 5 2 Workstation features For complete and current information on supported accessories and components for your workstation see http partsurfer hp com HP Z420 Workstation components HP Z420 Workstation front panel Figure 2 1 Front panel components Table 2 1 Component descriptions 1 Optical drive 5 ss gt USB 3 0 ports 2 blue 6 O Headphone connector Power button 0 3 S Hard drive activity light 7 a Microphone connector Y IX sola 4 gt USB 2 0 port black 8 O IEEE 1394a FireWire connector 6 Chapter 2 Workstation features HP Z420 Workstation rear panel Figure 2 2 Rear panel components F M L o O E ini I PAR Table 2 2 Component descriptions Power supply Built In Self Test 7 1 BIST LED 9 gt Audio line out connector green 2 Universal chassis clamp opening 10 Y Microphone connector pink 3 PS 2 mouse connector green 11 fa AMT enabled RJ 45 network connector orange 4 eZ gt USB 2 0 ports 4 black 12 SS amp gt USB 3 0 ports 2 blue Y CS 5 Seciriy do 13 O IEEE 1394a FireWire connector white PS 2 keyboard connector 6 Padlock loop 14 porgle 7 e Audio line in connector blue 15 Rear power button 8 Graphics card connector 16 Power cord connector HP Z420 Workstation components 7
33. rmation on the card according to the procedure in Finding supported graphics cards on page 19 Some graphics cards support multiple monitors by multiplexing the monitor signal across multiple outputs This may reduce graphics performance Consult the graphics card documentation or look up information on the card according to the procedure in Finding supported graphics cards on page 19 Make sure the card outputs match the input required by the monitors See Identifying monitor connection requirements on page 20 The different models of Z series workstations have different limits on the mechanical size data speed and power available for additional graphics cards In addition the usual practical limit for graphics cards is two per computer Refer to the Manufacturing and Service Guide for expansion card slot identification to make sure a new graphics card will work for your computer 3 If you want to add a new graphics card or cards a Determine which HP supported graphics card will best fit your needs in terms of number of monitors compatibility with the monitors you plan to use and performance See Finding supported graphics cards on page 19 b Make sure you have the correct drivers for the card c Install the graphic card according to the video instructions for your workstation at http www hp com go sml d Configure the monitor For details refer to Microsoft Help or to http www microsoft com or to y
34. rs and prevent the operating system from installing correctly Setting up the Microsoft operating system Your workstation shipped with the Microsoft Windows 7 operating system OS The operating system installs when you power up the workstation for the first time This process takes approximately 5 to 10 minutes Carefully follow the on screen instructions to complete the installation A CAUTION After installation has started do not turn off the workstation until the process is complete Turning off the workstation during installation can damage the installation and operation of the software For complete installation and configuration instructions go to http windows microsoft com en US windows7 help Additional information is available in the online help tool after you successfully install the operating system Installing or upgrading device drivers You must install the appropriate device drivers before you install hardware devices Follow the installation instructions that came with the device For optimum performance your operating system must have the most recent updates patches and software fixes For additional driver and software update information refer to the chapter on updating the workstation 26 Chapter 4 Setting up and restoring Microsoft Windows Transferring files and settings The Microsoft Windows operating system offers data migration tools that help you select and transfer files and data from one M
35. rtant safety feature 7 NOTE An HP Z820 workstation with a 1125W power supply might require more power than the typical office environment can supply For details see the Site Preparation Guide for the workstation at http www hp com support workstation_manuals To set up the workstation 1 2 3 4 Connect the mouse keyboard and power cord to the workstation Connect the monitor to the workstation Plug the workstation power cord and monitor power cord into an AC outlet Connect other peripheral components such as a printer according to the instructions included with the device Connect an Ethernet cable to the computer and to a network router or LAN device Figure 3 3 Connecting the workstation Chapter 3 Setting up the workstation Adding monitors Planning for additional monitors All graphics cards provided with HP Z series workstations support two simultaneous display monitors see Connecting and configuring monitors on page 21 Cards that support more than two monitors are available The process for adding monitors depends on your graphics card s and the type and number of monitors you add Use this process to plan for adding more monitors 1 Assess your monitor needs Determine how many monitors you require Determine the kind of graphics performance you want Note the type of graphics connector used by each monitor HP provides graphics cards with DisplayPort DP and DVI interfaces but yo
36. s an on off switch turn it off Wipe the body of the mouse with a damp cloth If the mouse has a e Laser or LED use a cotton swab dampened with cleaning solution to gently brush out any dust around the laser or LED then wipe again with a dry swab Do not wipe the laser or LED directly with the swab e Scroll wheel spray canned pressurized air in the gap between the scroll wheel and the click buttons Do not blow air directly on one spot for very long or condensation can form e Roller ball remove and clean the roller ball remove any debris from the ball socket wipe out the socket with a dry cloth and reassemble the mouse Cleaning the mouse 41
37. select your region and click Connect with HP in the upper right corner Calling technical support 33 Oo Locating ID labels To assist in troubleshooting product serial and authentication numbers are available on each computer e All workstations have a serial number unique for each workstation and product number Have these numbers available when you contact support e The Certificate of Authentication COA is used for Windows preinstalled systems only e A Service label shows the Build ID and FeatureByte strings which are needed for system board replacement In general these labels can be found in these locations your computer may look different e On the top rear or bottom of the chassis tower and desktop configuration e Ona pull out card on the side of the display all in one configuration Figure 6 1 Tower and desktop label locations ll i 1 st Es TE s E HA mA pi HA FA HA By HA HA Figure 6 2 All in one label locations 34 Chapter 6 Diagnostics and Minor Troubleshooting Locating warranty information To locate base warranty information see http www hp com support warranty lookuptool To locate an existing Care Pack see http www hp com go lookuptool To extend a standard product warranty visit http www hp com hps carepack HP Care Pack Services offer upgraded service levels to extend and expand a standard product warranty HP troubleshooting resources and t
38. t is on e If you have installed an operating system other than the factory installed operating system check to be sure that it is supported on your system by visiting http www hp com go quickspecs e Verify that the monitor is turned on and the green monitor light is on e Turn up the brightness and contrast controls of the monitor if the monitor is dim e Ifthe workstation has multiple video sources and only a single monitor the monitor must be connected to the source selected as the primary VGA adapter During startup the other monitor connectors are disabled if the monitor is connected to one of these ports it will not function after Power on Self Test POST You can select the default VGA source in Computer Setup F10 operation e Look for blinking LEDs on the workstation The blinking lights are error codes that will help you diagnose the problem Refer to the Diagnostic lights and audible beep codes section in the Maintenance and Service Guide for your workstation for information on interpreting diagnostic lights and audible codes e Press and hold any key If the system beeps then your keyboard is operating correctly e Check all cables for loose or incorrect connections e Wake the workstation by pressing any key on the keyboard or the power button If the system remains in suspend mode shut down the system by pressing and holding the power button for at least four seconds then press the power button again to restart the syste
39. tified versions of RHEL or SLED on HP workstations It is available as an operating system option on all HP workstations The kit e Contains tested drivers that augment and or replace those found in RHEL or SLED to enable proper use and behavior on HP workstations e Does not include Linux operating system which must be purchased separately from Red Hat or SUSE To view supported configurations and operating systems go to http www hp com support linux_hardware_matrix The HPIKL option includes a FreeDOS preload This operating system option accommodates those who have a customized Linux distribution or who have a licensed version of RHEL or SLED and would like to install the HP recommended driver additions The kit also can be downloaded Go to http www hp com support workstation_swdrivers Select your workstation model Select the desired operating system Select your software driver language then click the Software quick jump link Click the Obtain Software link for the appropriate package typically the most recent revision Click Agree to accept the terms of the license agreement es E E Download the software ISO image and save it on a disk This disk is your HP driver CD Setting up Red Hat Enterprise Linux HP Z series workstations are certified and supported on RHEL streams appropriate to the hardware technology e For details of RHEL support for a particular platform see the Hardware Support Matrix
40. tion Table 1 1 Product information Topic Technical specifications Location Go to www hp com go quickspecs In the left pane select your region and then select Workstations HP Cool Tools Regulatory information Refer to the Safety amp Regulatory Information guide for product Class information You Most HP Microsoft Windows workstations are preloaded with tools that may enhance system performance and with additional software that is not automatically installed during first boot To access these applications e Click the HP Cool Tools icon on the desktop or e Open the HP Cool Tools folder by selecting Start gt All Programs gt HP gt HP Cool Tools To learn more about these applications click HP Cool Tools Learn More To install or launch the applications click the appropriate application icon can also refer to the label on the workstation chassis Accessories For complete and current information on supported accessories and components see http www hp com go workstations System board Serial number and Certificate of Serial number labels are on the top or back panel tower and desktop configurations Authenticity COA labels if A diagram of the system board is located on the inside of the side access panel tower and desktop configurations or on the inside of the chassis all in one configurations Additional information is located in the Maintenance and Service Guide on the Web
41. tp www hp com go lookuptool To extend a standard product warranty see htip h20219 www2 hp com services us en warranty carepack overview html HP Care Pack Services offer upgraded service levels to extend and expand a standard product warranty For some countries regions a printed HP Limited Warranty is provided in the box In countries regions where the warranty is not provided in printed format you may request a printed copy from www hp com go orderdocuments or write to e North America Hewlett Packard MS POD 11311 Chinden Blvd Boise ID 83714 USA e Europe Middle East Africa Hewlett Packard POD Via G Di Vittorio 9 20063 Cernusco s Naviglio MI Haly e Asia Pacific Hewlett Packard POD P O Box 200 Alexandra Post Office Singapore 911507 Please include your product number warranty period found on your serial number label name and postal address Support 4 Product documentation Table 1 3 Product documentation Topic HP user documentation white papers and third party documentation Location For the latest online documentation go tohttp www hp com support workstation manuals These include this User Guide and the Maintenance and Service Guide Removal and replacement videos To learn how to remove and replace workstation components go to http www hp com go sml Product notifications Subscriber s Choice is an HP program that allows you to sign up to rece
42. u can use adapters and third party cards to interface to other graphics formats including DVH HDMI or VGA 9 TIP Some adapters for older legacy hardware may cost more than others You may want to compare the cost of acquiring adapters with the cost of getting a newer monitor that doesn t need adapters 2 Determine if you need additional graphics cards Consult the graphics card documentation to determine how many monitors you can connect to the card You may need to acquire adapters to match the card output to the monitor connector See Matching graphics cards to monitor connectors on page 19 If necessary plan to acquire a new graphics card to drive additional monitors The maximum number of monitors that a graphics card supports depends on the card Most cards provide outputs for two monitors Some provide four outputs Adding monitors 17 NOTE Monitors with resolutions above 1920 x 1200 pixels at 60 Hz require a graphics card with either Dual Link DVI DL DVI or DisplayPort output To get native resolution with DVI however you must use a DL DVI cable not standard DVI I or DVI D cables HP computers do not support all graphics cards Make sure a new graphics card is supported before purchasing it See Finding supported graphics cards on page 19 Many graphics cards provide more than two monitor outputs but limit you to using only two at a time Consult the graphics card documentation or look up info
43. y liquids to a clean cloth and then use the cloth on the component e Always unplug the computer before cleaning the keyboard mouse or air vents e Always disconnect the keyboard before cleaning it e Wear safety glasses equipped with side shields when cleaning the keyboard leani he chassi Cleaning the chassis e Follow the safety precautions in the Maintenance and Service Guide for your workstation before cleaning the computer e To remove light stains or dirt use plain water with a clean lint free cloth or swab e For stronger stains use a mild dish washing liquid diluted with water Rinse well by wiping it with a cloth or swab dampened with clear water e For stubborn stains use isopropyl rubbing alcohol No rinsing is required because the alcohol evaporates quickly and does not leave a residue e After cleaning always wipe the computer with a clean lint free cloth e Occasionally clean the air vents on the computer Lint and other foreign matter can block the vents and limit the airflow General cleaning safety precautions 39 Cleaning the keyboard A CAUTION Use safety glasses equipped with side shields before attempting to clean debris from under the keys If the keyboard has an on off switch turn it off Follow the safety precautions in the Maintenance and Service Guide for your workstation before cleaning the computer Visible debris underneath or between the keys can be removed by vacuuming or shaking
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