HP 2000C User's Manual
Contents
1. See the topic Change Print Settings on the How Do I tab in the HP 2000C Toolbo 2 Open the accessory paper tray cassette drawer by grasping its handle left side and pulling the drawer toward you The drawer can be completely removed 3 Slide the paper width adjuster to the left and slide the paper length adjuster out to make room for the stack of paper transparencies or envelopes 4 Place a stack of paper transparencies or envelopes print side down in the tray with the right side of the stack against the right side of the tray The accessory paper tray will hold up to 250 sheets of paper a stack up to l in or 26 mm thick gt Section 1 Printing Basics To Load Media in the HP 2000C Professional Series Accessory Paper Tray 5 Readjust the paper width and length adjusters to fit snugly against the stack s edges without bending the media 6 Close the cassette drawer If the drawer has been removed from the tray rest the drawer on the same level surface as the tray align the drawer to its opening then push the drawer into the tray Section Printing Basics 2389 Monitor Monitoring Ink Cartridges Monitoring Ink Cartridges Ink cartridges for the HP 2000C require no maintenance or cleaning As Long as each ink cartridge is inserted properly in its slot the ink will flow correctly to the printheads Because the printheads control the amount of ink transferred to the page you will continue to2. 06 Belgium French 02 626 88 07 Czech Republic 42 2 471 7321 Denmark 3929 4099 English non UK 44 171 512 52 02 M F Finland 0203 47 288 8 30am to 6pm France 01 43 62 34 34 Central European time Germany 0180 52 58 143 Hungary 36 1 252 4505 Ireland 01 662 5525 Italy 02 2 641 0350 Netherlands 020 606 87 51 Norway 22 11 6299 Poland 48 22 3750 65 4 Section 3 Support During the Warranty Period Portugal 01 441 7199 Russia 7095 923 50 Ol Spain 90 23 21 123 M F Sweden 08 619 2170 8 30am to 6pm Switzerland 08 48 80 11 11 Central European time Turkey 901224 59 25 United Kingdom 0171 512 52 02 Other European countries 44 171 512 52 02 Latin America Argentina 787 8080 M F 8 30am to 7 30pm Brazil 022 829 6612 M F 9am to 6pm Chile 800 360999 M F 9am to 6pm Mexico 01800 22147 M F 9am to 6pm Mexico 01800 90529 M F 9am to 6pm Africa Africa 41 22 780 7111 M F 8 30am to 6pm Central European time For all other regions or countries please contact your local dealer for service and support Section 3 Support Other Support Programs Other Support Programs Extending Your Warranty If you would like to extend your printer coverage for repair beyond the l year factory warranty contact your local reseller Express Exchange U S only If your printer needs repair during the warranty period the first year of ownership Hewlett Packard offers a free Express Exchange prog
3. ALLOWED BY LOCAL LAW NEITHER HP NOR ITS THIRD PARTY SUPPLIERS MAKE ANY OTHER WARRANTY OR CONDITION OF ANY KIND WHETHER EXPRESS OR IMPLIED WITH RESPECT TO THE HP PRODUCTS AND SPECIFICALLY DISCLAIM THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE Limitations of Liability To the extent allowed by local law the remedies provided in this Warranty Statement are the customer s sole and exclusive remedies TO THE EXTENT ALLOWED BY LOCAL LAW EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THIS WARRANTY STATEMENT IN NO EVENT SHALL HP OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR DIRECT INDIRECT SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES WHETHER BASED ON CONTRACT TORT OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY OF SUCH DAMAGES Local Law This Warranty Statement gives the customer specific legal rights The customer may also have other rights which vary from state to state in the United States from province to province in Canada and from country to country elsewhere in the world To the extent that this Warranty Statement is inconsistent with local law this Warranty Statement shall be deemed modified to be consistent with such local law Under such local law certain disclaimers and limitations of this Warranty Statement may not apply to the customer For example some states in the United States as well as some governments
4. Diagnostic Test page includes information on the printer built in fonts printheads and ink cartridges To print a Sample page 1 With the printer on power light on press and hold down the power 1 button for 5 seconds or until the page begins to print 2 Release the power 5 button To print a Diagnostic Test page 1 With the printer on power light on press and hold down the power button 2 Press the resume gt button 5 times 3 Release the power 1 button Section 1 Printing Basics 9 Printer Software Components The printer software that comes with your HP 2000C printer makes printing from Windows based programs faster and easier than ever This section is an overview of the components and functions of your printer software Printer Software Components The printer software includes the HP 2000C printer driver and the HP 2000C Toolbox These two components work together to provide status attention and error messages indicating the current state of the printer ink cartridges and printheads tutorials for basic printing tasks step by step troubleshooting access to printer services to maintain printer performance The HP 2000C printer software features HP s exclusive ColorSmart Il technology that analyzes your documents and automatically adjusts the color settings to produce the best possible color output ColorSmart Il technology also provides enhanced Internet and multimedia printin
5. Reforma 400 Colonia Lomas de Santa Fe 01210 M xico D F Venezuela 58 2 239 4244 239 4133 Fax 58 2 207 8014 Hewlett Packard de Venezuela C A Tercera Transversal de Los Ruices Norte Edificio Segre Caracas 1071 Venezuela Apartado Postal 50933 Caracas 1050 Elsewhere in the World Hewlett Packard Company Intercontinental Headquarters 3495 Deer Creek Road Palo Alto California 94304 U S A Section 3 Support D Minimum Margins Minimum Margins Size Right Left Top Bottom Paper U S letter 8 5 x 11 in 216 x 279 mm 0 25 in 6 35 mm 0 04 in 1 0 mm 0 46 in 11 7 mm U S legal 8 5 x 14 in 216 x 356 mm 0 25 in 6 35 mm 0 04 in 1 0 mm 0 46 in 1 7 mm Executive 7 25 x 10 5 in 184 x 267 mm 0 25 in 6 35 mm 0 04 in 1 0 mm 0 46 in 11 7 mm AA size 8 27 x 117 in 210 x 297 mm 0134 in 3 4 mm 0 04 in 1 0 mm 0 46 in 11 7 mm A5 size 5 8 x 8 3 in 148 x 210 mm 0 13 in 3 2 mm 0 04 in 1 0 mm 0 46 in 11 7 mm Cards U S Card 4 x 6 in 102 x 152 mm 0 13 in 3 2 mm 0 04 in 1 0 mm 0 46 in 11 7 mm U S Card 5 x 8 in 127 x 203 mm 0 13 in 3 2 mm 0 04 in 1 0 mm 0 46 in 11 7 mm A6 Card 4 13 x 5 83 in 105 x 148 mm 0 13 in 3 2 mm 0 04 in 1 0 mm 0 46 in 11 7 mm Custom Custom ranging from 0 13 in 3 2 mm 0 04 in 1 0 mm 0 46 in 11 7 mm 3 in 76 2 mm to 8 5 in 216 mm width 5 in 127 mm to 14 in 356 mm length Size Top Bottom Right Left Envelopes
6. U S No 10 4 125 x 9 5 in 104 8 x 241 3 mm 0 13 in 32 mm 0 04 in 1 0 mm O 46 in 11 7 mm U S Monarch 3 87 x 7 5 in 98 x 190 mm 0 13 in 32 mm 0 04 in 1 0 mm 0 46 in 11 7 mm A2 or 5 5 Baronial 4 37 x 5 75 in IIl 146 mm in 3 2 mm 0 04 in LO mm O 46 in 11 7 mm DL 4 33 x 8 66 in IIO x 220 mm 0 13 in 3 2 mm 0 04 in 1 0 mm 0 46 in 11 7 mm C5 6 38 x 9 0 in 162 x 229 mm 0 13 in 3 2 mm 0 04 in 1 0 mm 0 46 in 11 7 mm C6 4 49 x 6 38 in 114 x 162 mm 0 13 in 3 2 mm 0 04 1 0 mm 0 46 in 11 7 mm Section 4 Specifications 51 Printer Specifications Printer Specifications Print Method Plain paper drop on demand thermal InkJet printing Black Text Print Speed Best 7 pages per minute Normal 8 pages per minute EconoFast 10 pages per minute Color Print Speed Best 2 pages per minute Normal 4 pages per minute EconoFast 7 pages per minute Black Print Quality Up to 600 Color Print Quality Photo REt II DOS graphics Full page 75 150 300 dpi Printer Command Language HP PCL Level 3 Character Sets PC 8 PC 8 Danish Norwegian PC Turkish PC 850 PC 852 Roman 8 ECMA 94 Latin 1 ISO 8859 1 ECMA 94 Latin 2 ISO 8859 2 ECMA 128 Latin 5 ISO 8859 5 United Kingdom ISO 4 ANSI ASCII ISO 6 Swedish ISO Italian ISO 15 Spanish ISO 17 German ISO 21 Danish Norwegian ISO 60 French ISO 69 Legal Arabic Cyril
7. Windows NT 4 0 486 25 Mhz 16 MB 15 MB Windows 3 1 386 25 Mhz 8MB 15 MB Recommended System Requirements CPU Memory RAM Free Disk Space Windows 95 Pentium 100 Mhz 16 MB 30 MB Windows NT 4 0 Pentium 133 Mhz 32 MB 30 MB Windows 3 1 486 or Pentium 66 Mhz 16 MB 30 MB 4 Section 4 Specifications Regulatory Notice Regulatory Notice Hewlett Packard Company Model C4530A This device complies with part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and Q this device must accept any interference received including interference that may cause undesired operation Pursuant to Part 15 21 of the FCC Rules any changes or modifications to this equipment not expressly approved by Hewlett PackardCompany may cause harmful interference and void your authority to operate this equipment Use of a shielded data cable is required to comply with the Class B limits of Part 15 of the FCC Rules For further information contact Hewlett Packard Company Manager of Corporate Product Regulations 3000 Hanover Street Palo Alto CA 94304 415 857 1501 NOTE This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radi
8. for the printhead carriage to move into ts operational position 8 Replace the printhead access cover Align the back first then lower the rest of the cover down Snap the cover in place and close the ink cartridge door The printhead carriage returns to its home position and the attention light stops flashing when the cover is closed Section 1 Printing Basics 33 gt Network Connect If you work in a network environment you can connect the HP 2000 printer to your network The printer can be attached directly to the network via an external print server network connect or connected to a personal computer Locally shared Network Connect recommended In this configuration the printer connects to the network via direct attachment to an external print server such as an HP JetDirect 300X This configuration provides increased performance location flexibility and better printer status information Locally Shared In the Locally shared configuration the printer is connected directly to the parallel port of a selected computer on the network The printer can then be shared by other users on the network through the Windows operating system The advantages of a locally shared printer are relatively easy installation and low cost since no additional hardware or software is required The disadvantages of a locally shared printer involve decreased performance limited printer status information and les
9. outside the United States including provinces in Canada may a Preclude the disclaimers and limitations in this Warranty Statement from limiting the statutory rights of a consumer e g the United Kingdom b Otherwise restrict the ability of a manufacturer to enforce such disclaimers or limitations or c Grantthe customer additional warranty rights specify the duration of implied warranties which the manufacturer cannot disclaim or not allow limitations on the duration of implied warranties FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND THE TERMS IN THIS WARRANTY STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF HP PRODUCTS TO SUCH CUSTOMERS 7 atkaro Expanding Possibilities User s Guide English HP 2000C Professional Series Color Printer User s Guide Number C4530 90019 Printed in U S A 1 98 Acknowledgments Arial Gill Sans Monotype and Times are U S registered trademarks of The Monotype Corporation CG Times is a product of Agfa Corporation based on Times New Roman under license from The Monotype Corporation plc and scalable outlines are licensed from Agfa Division of Miles Inc Graphite is a trademark of David Siegel ITC Bookman is under license from and a registered trademark of International Typeface Corporation Lucida is a U S registered tra
10. resolution color images on a sturdy durable surface with near photographic quality Ideal for report covers special presentations brochures mailers and calendars HP Photo Paper This heavyweight double sided paper is glossy on one side and matte on the other It is ideal for creating photo projects HP Premium Photo Paper Use HP Premium Photo Paper for printing photos with a glossy finish HP Deluxe Photo Paper For the best flesh tones and true to life landscape colors use HP Deluxe Photo Paper Kodak Image Enhancements will be used only when HP Deluxe Photo Paper is selected in the HP Print Settings dialog box HP Deluxe Photo Paper and Kodak Image Enhancements are specifically designed by HP and Kodak for your HP 2000C printer HP Premium InkJet Transparency Film For best results use HP Premium InkJet Transparency Film which is specifically designed to work with your HP 2000C printer The film coating on HP Premium InkJet Transparency Film has been specially designed to work with HP inks to give you crisp images and text and faster drying times Section1 Printing Basics 19 HP Special Media HP Premium InkJet Rapid Dry Transparencies Specially formulated this premium film is designed to make your color presentations vivid and even more impressive This easy to use easy to handle film won t jam your printer or printer copier and will produce spectacular color and crisp clean images and text with ink
11. your Visa or MasterCard so please have it available Canada English 800 999 1148 M F 6am to 10pm MST and Sat 9am to 4pm MST For calls from Canada or for calls in the U S that you anticipate will be Longer than 10 minutes call this number Canada French 905 206 4383 M F 7am to 6pm MST The fee is 25 per call The charge will begin only when you are connected with a support technician This fee will be charged to your Visa or MasterCard so please have it available Europe Same number as during the warranty period Latin America Same number as during the warranty period Section 3 Support o HP Customer Support Center Help During the Warranty Period Technical Support Call one of the numbers below if you have owned your printer for less than 90 days Service amp Repair Call one of the numbers below if you have owned your printer for less than 1 year Please be at your computer when you call and please have your printer s service IDs ready To obtain your printer s service IDs press and hold the power 5 button and click the resume gt button 5 times A test page showing the service 10 will print Country Telephone Number Hours of Operation North America U S amp Canada English 208 323 2551 M F 6am to 10pm MST and Sat 9am to 4pm MST Canada French 905 206 4383 M F 8 30am to 5pm MST Europe Austria 06 60 63 86 Belgium Dutch 02 626 88
12. 0 Ink Cartridge in that color See Ordering Parts and Accessories in this User s Guide for ink cartridge part numbers and ordering information 1 Open the ink cartridge door on the right side of the printer to reveal the four ink cartridge slots 2 Grasp the top of the appropriate ink cartridge and pull it up and out of its slot Caution Keep new and used ink cartridges out of the reach of children E Section 1 Printing Basics Monitoring and Replacing an Ink Cartridge 3 Remove the new HP No 10 Ink Cartridge from its package 4 Match the ink cartridge label color to the slot label color Line up the arrows and insert the ink cartridge into its corresponding slot pushing it down firmly All ink cartridges must be correctly installed for the printer to operate 5 Close the ink cartridge door Section 1 Printing Basics 27 Maintaining Printheads Maintaining Printheads The printheads used in the HP 2000C are extremely durable and do not need to be replaced every time an ink cartridge is replaced The printheads control the amount of ink transferred to the page so you will continue to see high quality printing results even when the ink levels of the ink cartridges are getting low You can get printhead status information by printing a Diagnostic Test page This page will help you determine the current condition of your printheads To print a Diagnostic Test page 1 With the p
13. 11319 Portugal 800 313342 Spain 900 993 123 Sweden 020 795 743 Switzerland French 0800 55 1526 Switzerland German 0800 55 1527 United Kingdom 0800 960271 Other European countries 31 20 681 5792 qu Section 3 Support HP Customer Support Center Help HP Customer Support Center Help Your printer comes with a 90 day warranty for technical support and a 1 year warranty for repair This means you will receive free phone support from HP if you have owned your printer for 90 days or less HP will repair your printer for free if you have owned it for 1 year or less After these warranty periods you will be charged for support and for repairs After the Warranty Period Technical Support Call one of the numbers below if you have owned your printer for more than 90 days Service amp Repair Call one of the numbers below if you have owned your printer for more than 1 year Please be at your computer when you call and please have your printer s service IDs ready To obtain your printer s service IDs press and hold the power 5 button and click the resume gt button 5 times A test page showing the service ID will print Country Telephone Number Hours of Operation North America U S 900 555 1500 M F 6am to 10pm MST and Sat 9am to 4pm MST You will be charged 2 50 per minute up to a maximum of 25 The charge will begin only when you are connected with a support technician This fee will be charged to
14. Deluxe papers and transparencies Paper Recommendations Your HP 2000C printer is designed to work well on most common office paper types and with quality 25 cotton bond paper Because your printer uses ink to produce an image paper that accepts ink well produces the best results It is best to test a variety of paper types before buying large quantities Find a paper type that works well and is easy to purchase HP Premium papers are designed for the best quality results AS Tips for Selecting Paper Always use paper that conforms with those listed under Recommended Media Weight and Sizes near the end of the Printer Specifications section of this User s Guide Test a sample of a particular paper to ensure that it is compatible with the printer and produces acceptable print quality before purchasing large quantities Do not use damaged curled or wrinkled media Do not use paper with cutouts or perforations Do not use paper that is too thin has a slick texture or stretches easily It can feed improperly through the printer s paper path Do not use multiple part forms Avoid using paper that is heavily textured or embossed It often does not accept ink well and can cause poorly filled graphics or text 1 Printing Basics V gt HP Special Media qu Section Printing Basics Tips for Using Paper Load only one paper type at a time into the IN tray or accessory paper t
15. GQ HEWLETT PACKARD Expanding Possibilities Hewlett Packard Limited Warranty Statement HP Product Duration of Limited Warranty Software 90 Days Ink Cartridges 90 Days Printheads 1 Year Printer and Related HP Hardware 1 Year Extent of Limited Warranty Hewlett Packard HP warrants to the end user customer that the HP products specified above will be free from defects in materials and workmanship for the duration specified above which duration begins on the date of purchase by the customer Customer is responsible for maintaining proof of date of purchase For software products HP s limited warranty applies only to a failure to execute programming instructions HP does not warrant that the operation of any product will be uninterrupted or error free HP s limited warranty covers only those defects which arise as a result of normal use of the product and do not apply to any a Improper or inadequate maintenance or modification b Software interfacing media parts or supplies not provided or supported by HP or c Operation outside the product s specifications For HP printer products the use of a non HP ink cartridge or a refilled ink cartridge does not affect either the warranty to the customer or any HP support contract with the customer However if printer failure or damage is attributable to the use of a non HP or refilled ink cartridge HP will charge its standard time and materials charges to service the pr
16. Transparency Film U S Letter 50 sheets C3834A HP Premium InkJet Transparency Film U S letter 20 sheets C3828A HP Premium InkJet Transparency Film European 4 50 sheets C3835A HP Premium InkJet Transparency Film European 4 20 sheets C3832A HP Premium InkJet Rapid Dry Transparencies U S letter 50 sheets C6O5IA HP Premium InkJet Rapid Dry Transparencies European A4 50 sheets C6053A Section 3 Support Ordering Information To order printer parts or accessories call your nearest HP dealer If your dealer does not have the parts or accessories you need call HP DIRECT for fast shipping service U S 1 800 227 8164 Canada 800 387 3154 905 206 4725 Fax 905 206 3485 3739 Hewlett Packard Canada Ltd 5150 Spectrum Way Mississauga Ontario L4W 5G1 Toronto 416 671 8383 Latin American Headquarters 305 267 4220 Fax 305 267 4247 5200 Blue Lagoon Drive Suite 950 Miami Florida 33126 Argentina 54 1 787 7100 Fax 54 1 787 7213 Hewlett Packard Argentina Monta eses 2150 1428 Buenos Aires Argentina Brazil 55 11 7296 4991 Fax 55 11 7296 4967 Edisa HP SA Edisa HP SA R Aruana 125 Tambore Barueri S o Paulo Brazil Ordering Information Chile 56 2 203 3233 Fax 56 2 203 3234 Hewlett Packard de Chile SA Av Andres Bello 2777 Oficina 1302 Las Condes Santiago Chile Mexico 52 5 258 4600 Fax 52 5 258 4362 Hewlett Packard de M xico S A de C V Prol
17. ay C4601A Windows DOS I O Interface Cables HP IEEE 1284 Compliant Parallel Interface Cable with one 1284 A connector for the computer port and one 1284 B connector for the printer port 2 meter length C2950A 3 meter length C2951A HP No 10 Ink Cartridges HP No 10 Black Ink Cartridge 28 ml C4840A HP No 10 High Capacity Black Ink Cartridge 74 C4844A HP No 10 Cyan Ink Cartridge C4841A HP No 10 Magenta Ink Cartridge C4843A HP No 10 Yellow Ink Cartridge C4842A HP No 10 Printheads HP No 10 Black Printhead C4800A HP No 10 Cyan Printhead C4801A HP No 10 Magenta Printhead 4802 HP No 10 Yellow Printhead C4803A Media HP Bright White InkJet Paper U S letter 200 sheets C5976A HP Bright White InkJet Paper U S letter 500 sheets C1824A HP Bright White InkJet Paper European A4 200 sheets C5977A HP Bright White InkJet Paper European A4 500 sheets C1825A HP Premium InkJet Paper U S letter 200 sheets 51634Y HP Premium InkJet Paper European A4 200 sheets 51634Z HP Premium InkJet Heavyweight Paper U S letter 100 sheets C1852A HP Premium InkJet Heavyweight Paper European A4 100 sheets C1853A HP Photo Paper U S letter 20 sheets C6763A HP Photo Paper European A4 20 sheets C6764A HP Premium Photo Paper U S Letter 15 sheets C6039A HP Premium Photo Paper European A4 15 sheets C6040A HP Deluxe Photo Paper U S letter 20 sheets C6055A HP Deluxe Photo Paper European A4 20 sheets C6057A HP Premium InkJet
18. demark of Bigelow amp Holmes Inc Microsoft is a U S registered trademark of Microsoft Corporation Milestones is a trademark of The Monotype Corporation PL is a trademark of Photolettering Inc TrueType is a U S trademark of Apple Computer Inc Windows is a registered trademark of Microsoft Corporation in the U S and other countries Notice The information contained in this document is subject to change without notice Hewlett Packard makes no warranty of any kind with regard to this material including but not limited to the implied warranties of merchantability and fitness for a particular purpose Hewlett Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing performance or use of this material No part of this document may be photocopied reproduced or translated to another language without the prior written consent of Hewlett Packard Company Printing History Edition 1 1998 O Copyright 1998 by Hewlett Packard Company Getting Started See the HP 2000C Setup Poster for instructions on setting up your printer Section 1 Printing Basics The Printer s Key 3 Understanding the Printer s Parts and Functions 6 Using Your Printer Driver Software Selecting and Using Paper 17 Monitoring and Replacing Ink Cartridges 25 Maintainin
19. e Cancel Print Button Resume gt Button Printer Lights Power Light green Attention Light amber Activity Light green que 1 Printing Basics Press once to turn the printer on and off Also used to print a Sample page or Diagnostic Test page see next page Press once to pause printing Press once to start printing when printing has been paused Press twice in rapid succession to cancel current print job Press once to resume printing after an Attention condition occurs such as out of paper or printhead access cover open Also used to print a Diagnostic Test page see next page Indications Off indicates the printer is turned off or not receiving power On indicates the printer is turned on and ready to print Blinking indicates the printer is powering on or off Off indicates normal printer operation Blinking indicates a condition that requires operator intervention such as out of paper or printer is paused See the Troubleshooting tab in the HP 2000C Toolbox for details on diagnosing the condition Off indicates the printer is idle waiting for a print job Blinking indicates the printer is processing a print job Understandi Printing a Sample Page or Diagnostic Test Page Using the Printer Buttons Printing a Sample Page or Diagnostic Test Page Using the Printer Buttons A Sample page is a page that demonstrates black and colored text and graphics The
20. e HP 2000C Toolbox for Troubleshooting If you have specific printing problems open the 2000C Toolbox and go to the Troubleshooting tab Most common printing problems can be solved by following the step by step instructions provided in the Toolbox For details on opening the Toolbox see Using the HP 2000C Toolbox in the Using Your Printer Driver Software section of this User s Guide Electronic Support For free help with your printer 24 hours a day 7 days a week use one of the following services World Wide Web The fastest and most up to date technical support help for your printer is provided by HP at http hp2000c com America Online amp CompuServe America Online and CompuServe are both electronic information and communication services run by independent companies The GO word or keyword for the Hewlett Packard Forum is HP In these forums you can ask or answer questions about HP products Section Support ap HP FIRST Fax Program HP FIRST Fax Program HP FIRST is a free service that allows you to get technical support documents via your fax machine This program is available 24 hours a day 7 days a week Country Telephone Number North America U S amp Canada 800 333 1917 Europe Austria 0660 8128 Belgium Dutch 0800 11906 Belgium French 0800 17043 Denmark 800 10453 Finland 9800 13134 France 05 905900 Germany 0130810061 Italy 1678 59020 Netherlands 0800 22 2420 Norway 800
21. eads or printing on a variety of paper types and sizes Troubleshooting Provides step by step problem solving for common printing problems Services Provides access to printer services which include aligning and cleaning the printheads printing a Diagnostic Test page testing printer communication balancing color and printing a page showing current ink levels To use the HP 2000C Toolbox make sure the printer and computer are on Always turn the printer on first To open the HP 2000C Toolbox Windows 95 and Windows NT 4 0 Double click the HP 2000C Toolbox icon in the bottom right corner of the Windows Taskbar From the Start menu choose Programs Then choose HP 2000C Utilities then HP 2000C Toolbox To open the HP 2000C Toolbox Windows 3 1 Double click the HP 2000C Toolbox icon in the HP 2000C Utilities Program Group Section 1 Printing Basics E Changing Print Settings Section 1 Printing Basics Changing Print Settings The basic print settings you will need are usually selected within your software program These settings include the number of copies paper size and page orientation To get to HP s Print Settings dialog box see the topic Change Print Settings on the How Do I tab in the HP 2000C Toolbox Selecting Custom HP Print Settings HP s Print Settings dialog box allows you to select settings that are not provided by the software program The Setu
22. fications Buttons Power Pause Cancel Print and Resume Lights Power Attention and Activity DOS Windows I O Interface Centronics parallel IEEE 1284 compliant with 1284 B receptacle ECP Compatibility Mode Nibble Mode Processor Intel 960 JA Printer Memory 2 MB of built in ROM 4 MB Eastern Europe model 2 MB of built in RAM 32 Kbyte receive buffer Dimensions 19 7 in 500 mm W 7 9 in 200 mm H 16 9 in 430 mm D Weight 21 5 lbs 9 75 kg Power Requirements Input Voltage 100 to 240 VAC 10 50 60 Hz 3 Hz Power Consumption 1 watt maximum when off 8 watts maximum non printing 60 watts maximum printing 20 watts average printing Section 4 Specifications 5389 Printer Specifications Printer Duty Cycle Declared noise emissions in accordance with ISO 9296 5 00 h Product HP 2000 75 000 pages per lifetime Normal Mode Printhead Duty Cycle Sound Power Level IB 10db 6 0 dB 12 000 pages per black printhead Sound Pressure Loam bystander positions 48 dB 15 000 pages per each color printhead Operating Environment Operating temperature range 5 to 40 C 41 to 104 F Humidity 15 to 80 RH non condensing Recommended operating conditions for best print quality 15 to 35 C 59 to 95 F 20 to 80 RH non condensing Storage temperature 40 to 70 C 40 to 158 F Minimum System Requirements CPU Memory RAM Free Disk Space Windows 95 486 25 Mhz 8MB 15 MB
23. g and Replacing Printheads 29 Using Your Printer on a Network 35 Section 2 Problem Solving and Maintenance Troubleshooting Printing Problems 37 Section 3 Support Customer Support 222i etes er Ere ta 4 Ordering Parts and Accessories 47 Section 4 Specifications Specifications dai iaa 51 Regulatory Notice 55 HP s Fastest Color InkJet Printer The HP 2000C Professional Series Color Printer delivers professional qualit documents and presentations faster than any color printer in its class HP s Fastest Color InkJet Printer Prints black text up to 10 pages per minute Prints color at twice the speed of other HP desktop printers Brilliant Photo quality Color on any Paper with HP s PhotoREt Il and ColorSmart Technology PhotoREt Il uses the smallest ink drop size to create more shades of color smoother transitions between tones and crisper Looking output ColorSmart Il technology automatically optimizes print settings and color output quality for all types of documents 7 Smart Printing Saves You Time and Money The HP smart printing system provides status on ink levels maximizes printing speed controls and monitors print quality and automatically senses transparencies The HP 2000C is network ready for small work groups The optional HP 2000C Professional Se
24. g that produces high resolution images from lower resolution screen images sRGB color matching for consistent color output from screen to page MMX compatibility for faster color processing 7 Section 1 Printing Basics uu Selecting Your Printer Selecting Your Printer To use your HP 2000C printer make sure it is selected as the default printer To select your printer as the default printer Windows 95 and Windows NT 4 0 1 Click Start and then select Printers from the Settings menu 2 Click the icon for your HP 2000C printer to select it 3 From the File menu select Set As Default then close the window To select your printer as the default printer Windows 3 1 1 In the Program Manager open the Main program group 2 Double click Control Panel to open it then double click Printers 3 Select your HP 2000C printer from the Installed Printers list and then click Set As Default Printer 4 Click Close and exit the Control Panel qu Section1 Printing Basics Using the HP 2000C Toolbox Using the HP 2000C Toolbox The HP 2000C Toolbox is a software utility that provides access to all the information you ll need when using your printer Information is divided into four main categories Printer Status Provides information about the current working status of the printer and ink levels How Do I Contains tutorials for basic printer tasks such as replacing ink cartridges and printh
25. he printhead latch from being opened when the printer is not turned on 3 Open the printhead latch a Lift the purple printhead latch then pull the latch forward and down to release the latch hook from the purple carriage lock b Push and lift the latch toward the back of the printer so the printheads are completely revealed The latch should rest on the back of the printer 1 Printing Basics 31 Replacing a Printhead 4 Grasp the top of the used printhead by its handle and pull it up and out of its socket Caution Keep new and used printheads out of the reach of children 5 Remove the new HP No Printhead from its package and hold it by its colored handle Being careful not to touch the gold colored metallic strip on the printhead gently remove the transparent protective tape covering the electrical contacts and ink nozzles 6 Holding the printhead by its handle match the printhead label color to the socket label color The ink connector pin should be positioned toward the front of the printer Insert the printhead into its socket pushing it down firmly Then Lower its handle back to the flat position All four printheads must be correctly installed for the printer to operate qe Section1 Printing Basics Replacing a Printhead 7 Close the purple printhead latch Be sure that the hook on the printhead latch catches the purple carriage lock The carriage lock must be engaged in order
26. inter for the particular failure or damage IF HP receives during the applicable warranty period notice of a defect in any software media or ink cartridge product which is covered by HP s warranty HP shall replace the defective product If HP receives during the applicable warranty period notice of a defect in any hardware product which is covered by HP s warranty HP shall either repair or replace the defective product at HP s option IF HP is unable to repair or replace as applicable a defective product which is covered by HP s warranty HP shall within a reasonable time after being notified of the defect refund the purchase price for the product HP shall have no obligation to repair replace or refund until the customer returns the defective product to HP Any replacement product may be either new or like new provided that it has functionality at least equal to that of the product being replaced HP s limited warranty is valid in any country where the covered HP product is distributed by HP except for the Middle East Africa Argentina Brazil Mexico Venezuela and France s D partements D Outre Mer for those excepted areas the warranty is valid only in the country of purchase Contracts for additional warranty services such as on site service may be available for any authorized HP service facility where the listed HP product is distributed by HP or an authorized importer Limitations of Warranty TO THE EXTENT
27. lic Greek Hebrew on optional ROM Approximate figures Exact speed will vary depending on the system configuration software program and document complexity Measured in addressable raster points per inch 1527 Section 4 Specifications Software Compatibility Windows 3 1 Windows 95 Windows NT 4 0 DOS 3 3 and above Built in Fonts Courier Letter Gothic CG Times Univers HP FontSmart v2 5 Scalable TrueType Fonts for Microsoft Windows Available through FontSmart on Printer Software CD Albertus Albertus Extra Bold Antique Olive Antique Olive Compact Arial Arial Narrow Arial Black PL Benguiat Frisky Bertram Bodoni Bodoni Black Book Antiqua ITC Bookman Old Style Century Gothic Century Schoolbook Challenge Extrabold Clarendon Clarendon Condensed Bold Clarendon Extra Bold Coronet Corsiva Courier Garamond Gill Sans Gill Sans Light Gill Sans Condensed Gill Sans Extra Bold Gloworm CG Goudy Oldstyle CG Goudy Oldstyle Extra Bold Graphite Light Graphos Letter Gothic Lucida Casual Lucida Casual Italic Marigold Metrostyle Metrostyle Extended Milestones Nadianne Bold Old English CG Omega Ozzie Black Party CG Poster Bodoni Pompeii Capitals Signet Roundhand Sorts Strider Symbol Theatre Antione CG Times Times New Roman Univers Univers Condensed Univers Light Condensed Univers Extended Wingdings Recommended Media Weight HP 2000C Printer Paper 60 to 157 g m 16 to 42 lb Envelope
28. n a large size 74 ml to give you even greater value Built in smart chips on all ink cartridges enable the printer to alert you when ink levels are low Consistent Black and Color Print Quality with HP Printing Supplies Printheads Each HP No 10 Printhead is a sophisticated ink delivery device based on HP s industry leading inkjet technology The four individually replaceable printheads are engineered to last through many ink cartridges and will E O HEWLETT g continue to provide excellent printing results even when PACKARD ink levels are low a Built in smart chips on all printheads fine tune ink drop size and volume for exceptionally refined print quality on all types of papers Section 1 Printing Basics 5 gt rts and Functions Printer Parts and Functions Printhead Latch purple Printhead Sockets Paper Supports Latch Tab metal Buttons 1 Power N Ink Cartridge Door Pause Cancel Print Ink Cartridge Slots gt Resume Paper Length Adjuster Lights OUT Tray removable Power green ____ Single Envelope Slot and Attention amber Width Adjuster Activity green IN Tray Paper Width Adjuster qu Section 1 Printing Basics Understanding t OUT Tray Single Envelope Slot Envelope Width Adjuster Paper Supports IN Tray Paper Length Adjuster Paper Width Adjuster Ink Cartridge Door Ink Cartridge Slots Printhead Access Cover Printhead Carriage P
29. o developed processes to minimize the negative impact of the disposal of the printer at the end of printing life Reduction and Elimination Printer Packaging Packaging materials have been reduced saving roughly 5096 in fuel and therefore fuel emissions Ink Consumption EconoFast mode uses about 1 2 the amount of black ink for text compared to Normal mode EconoFast mode uses 1 3 to 1 4 less ink than Normal mode for color thereby extending the life of the ink cartridge Paper Use The printers manual duplexing or two sided printing option reduces paper usage and the resulting demands on natural resources This printer is suited for the use of recycled papers according to DIN 19 309 Ozone All ozone depleting chemicals CFCs for example have been eliminated from Hewlett Packard manufacturing processes Recycling Design for recycling has been incorporated into this printer The number of materials has been kept to a minimum and dissimilar materials have been designed to separate easily Fasteners and connections are easy to locate access and remove using common tools High priority parts have been designed to be accessed quickly for efficient disassembly and repair Plastic parts have been primarily designed in no more than two colors to enhance recycling options Printer Packaging The printer packaging the expanded polystyrene packaging inserts and the clear polyethylene bags containing the printer drivers do n
30. o frequency energy and if not installed and used in accordance with the instructions can cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna ncrease the separation between the equipment and the receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help LED Indicator Statement The display LEDs meet the requirements of EN 60825 1 ur zi rnb mox ATAR pa rra ls s o ups uy c3 H od uh sph M Fle ip onze eee Hinga oe Vi oca Arde j qa nde ib Be SEG HH HS Section 4 Specifications 55 gt Environmental Attributes of the HP 2000C Printer Environmental Statement Hewlett Packard continuously improves the design and production processes of HP printers to minimize the negative impact on the office environment and on the communities where printers are manufactured shipped and used Hewlett Packard has als
31. o provide the best print quality and intensity settings for every individual area on the printed page This is the recommended setting for all documents Manual Use to manually adjust the intensity settings for the whole document Print in Grayscale Use to print color documents in shades of gray for better photocopying results The Services tab contains the following options Align the Printheads The HP 2000C printer automatically aligns the printheads to continually provide the best print quality Do not use this option unless directed by a specific troubleshooting procedure Clean the Printheads Select this option when print quality has noticeably decreased or when troubleshooting instructions recommend doing so Print a Test Page Select this option to verify that the printer is working properly and that the printer connection meets minimum standards Test Printer Communication Select this option to test the communication status between the printer and computer Calibrate Color Use to balance printed color tints Do not perform a color calibration unless directed by a specific troubleshooting procedure Section 1 Printing Basics qu Paper Recommendations The HP 2000C printer works well with most plain photocopy paper postcards index cards transparencies envelopes and labels and will print on 100 recycled papers that comply with DIN 19 309 For best results use HP Premium and
32. orner of the Windows Taskbar Or From the Start Menu choose Programs Then choose HP 2000C Utilities then HP 2000C Toolbox Windows 3 1 Double click the HP 2000C Toolbox icon in the HP 2000C Utilities Program Group 2 Click the Troubleshooting tab then follow the instructions on your computer screen Section 2 Problem Solving and Maintenance E Printing a Diagnostic Test Page Printing a Diagnostic Test Page The Diagnostic Test page is a useful tool for checking printer status The test page includes information on the printer built in fonts printheads and ink cartridges To print a Diagnostic Test page 1 With the printer on power light on press and hold down the power 5 button 2 Press the resume button 5 times 3 Release the power 1 button Testing Two way Communication If you are not sure whether two way communication is working you can test it using the HP 2000C Toolbox To test two way communication 1 Make sure the printer and computer are on Always turn the printer on first 2 Open the HP 2000C Toolbox For details see Using the HP 2000C Toolbox in the Using Your Printer Driver Software section of this User s Guide 3 Click the Services tab then click Test Printer Communication Follow the instructions on your computer screen ED Section 2 Problem Solving and Maintenance Clearing Paper Jams To clear a paper jam in the IN or OUT tray 1 Remove all paper from
33. ot contain any halogenated polymers and are 100 recyclable Plastic Parts All plastic parts of the printer and packaging are marked according to international standards to enable the identification of these parts for recucling The plastics used in the printer housing and chassis are technically recyclable Product Longevity To ensure the longevity of your printer HP provides the following Extended Warranty HP SupportPack offers a three year protection plan HP SupportPack must be purchased within 30 days of your product purchase Contact the nearest HP dealer about this service Spare Parts and Consumables Availability for at least five years after production has stopped Energy Consumption This printer was designed with energy conservation in mind This printer uses less than 8 watts in stand by mode which easily qualifies it as an energy saving computer printer under the U S Environmental Protection Agency s Energy Star Computers Program ADO Off mode Energy Consumption When the printer is in off mode a minimal amount of energy is still being consumed Energy consumption can be prevented by turning the printer power off and then disconnecting the printer power cord from the electrical source User s Guide Number C4530 90019 Printed in U S A 1 98
34. p tab contains the following options Print Quality Use to select the level of print quality Best Normal and EconoFast Paper Size Use to select the size of paper you have loaded in your printer Paper Type Use to select the setting that matches the type of paper or media that you are printing on such as plain paper transparencies or special HP papers Paper Source Use to select between the IN tray and the optional accessory paper tray as the paper source or to choose which source is used first when both trays are used for a print job The Features tab contains the following options Two sided Printing Use to print on both sides of the paper Pages Per Sheet Use to print 1 2 or 4 pages on each sheet of paper Poster Printing Use to print a single page document onto 4 9 or 16 sheets of paper which can be pasted together to form one poster size document Changing Print Settings Orientation Use to select the direction in which information is printed on a page Portrait prints across the width of the page letter style Landscape prints across the length of the page spreadsheet style Ordered Printing Use to print the pages of your document in reverse order last page first Copies Use to select the number of copies you wish to print The Color tab contains the following options Automatic Select this option to allow ColorSmart II technology t
35. ram for customers in the United States A refurbished like new printer can be delivered in 2 business days while the damaged printer is returned using a prepaid shipping label A technical support agent at the Support Center can make the necessary arrangement Printer Drivers by Mail U S Only You can order printer drivers for the cost of the disks or the CD by calling 970 339 7009 24 hours a day Monday through Saturday They will be delivered to you by mail Drivers are also available on the World Wide Web for free D Section 3 Support Replaceable Parts Replaceable Parts HP Reorder Number Power Cords U S A Canada Mexico Arabic Countries 8120 8419 Europe except Jordan Lebanon Africa Russia 8120 8417 U K 8120 8416 South Africa 8120 8421 Argentina 8120 8451 Chile 8120 8452 HP 2000Cxi Printing Essentials Kits US English C4350 60155 HP 2000Cse Printing Essentials Kits US English 5900 60001 HP 2000 Printing Essentials Kits English C4350 60156 French C4350 60157 Portuguese C4350 60158 Spanish C4350 60159 HP 2000CN Printing Essentials Kits English C5901 60001 French C5901 60002 Portuguese C5901 60003 Spanish C5901 60004 HP Printer Parts Ink Delivery System C4530 67901 Service Station C4530 67903 Ink Supply Station C4530 67902 Section 3 Support ap Accessories Accessories HP Reorder Number HP 2000C Professional Series Accessory Paper Tr
36. ray Before inserting a stack of paper into the IN tray or the accessory paper tray tap the edges on a flat surface to even it out Always insert paper print side down with the right edge of the paper aligned against the right edge of the IN tray or accessory paper tray Do not load a stack of more than 150 sheets 5 8 in or 16 mm thick of paper into the IN tray at one time For the HP 2000C Professional Series Accessory Paper Tray do not load a stack of more than 250 sheets or 26 mm thick of paper at one time HP Special Media HP offers a wide variety of special media designed to produce exceptional black and color print quality on all your printed documents Use these HP papers when you want the most vivid color and the sharpest text HP Bright White InkJet Paper HP Bright White InkJet Paper is an excellent common paper type for everyday use with your HP 2000C printer It is available from most office supply stores at prices comparable to other standard paper choices HP Premium InkJet Paper Use HP Premium InkJet Paper for printing presentations final copies of important documents charts and graphs HP Premium InkJet Paper gives you sharper brighter colors and superior black text compared to plain paper HP Special Media HP Premium InkJet Heavyweight Paper This heavyweight matte paper is coated on both sides for sharp vivid two sided printing HP Premium InkJet Heavyweight Paper produces high
37. ries Accessory Paper Tray holds higher volumes of paper and expands the printer s paper capacity to 400 sheets for larger print jobs With two media sources IN tray and accessory paper tray you can have access to two different media types at the same time See Ordering Parts and Accessories in this User s Guide for part numbers and ordering information Section 1 Printing Basics Consistent Black and Color Print Quality with HP Printing Supplies 282 z HEWLETT _ PA packard 4 Expanding Possibilities que Section 1 Printing Basics Consistent Black and Color Print Quality with HP Printing Supplies HP printers printheads and ink cartridges are all part of the HP RealLife Imaging System designed to work together to deliver professional print quality at exceptional speeds for results that are always clear always sharp The HP RealLife Imaging System gives you clear crisp black text and sharp vivid color on any kind of paper photo perfect color images on HP special papers and film amodular ink delivery system featuring separate ink cartridges and printheads which provides consistently superior print quality and a Lower cost per page Ink Cartridges Each HP No 10 Ink Cartridge is a self contained plug in ink supply separate from the printhead The four ink cartridges never need maintenance and are individually replaceable so no ink is wasted Black ink cartridges are also available i
38. rinter on power light on press and hold down the power 1 button 2 Press the resume gt button 5 times 3 Release the power 5 button Section 1 Printing Basics 82989 Maintaining Printheads o Section1 Printing Basics If you notice a decline in print quality such as lines or dots missing from printed text or graphics it does not mean that your ink cartridges have low ink levels It may be an indication that your printheads need to be cleaned To clean the printheads 1 Open the HP 2000C Toolbox For details see Using the HP 2000C Toolbox in the Using Your Printer Driver Software section of this User s Guide 2 Click the Services tab 3 Select Clean the Printheads and follow the instructions on your computer screen Replacing a Printhead The HP selection number on ink cartridges and printheads makes it easy for you to find the correct HP printing supplies for your HP 2000C printer Determine the color of the printhead you need then make sure you purchase or order an HP No 10 Printhead for that color See Ordering Parts and Accessories in this User s Guide for printhead part numbers and ordering information Replacing a Printhead 1 Make sure the printer power is on 2 Open the ink cartridge door then lift and remove the printhead access cover on the right side of the printer The attention light flashes while the cover is open The metal printhead latch tab prevents t
39. rinthead Sockets Printhead Latch purple Carriage Lock purple Latch Tab metal Printer Parts and Functions Receives paper as it comes out of the printer The OUT tray can be repositioned to improve access to the IN tray or it can be removed for maintenance tasks Holds a single envelope for feeding into the printer Slides to fit the width of the envelope Support each printed page briefly as it dries Holds stacks of paper envelopes or transparencies Slides left and right out and in to fit the length of the paper in the IN tray Slides to fit the width of the paper in the IN tray Protects and provides access to the ink cartridges Hold the black and color ink cartridges Provides access to the printhead carriage The printhead access cover must be closed for the printer to operate Holds the black and color printheads in the printhead sockets Hold the black and color printheads Protects the printheads which rest in the printhead sockets under the latch The printhead latch includes a hook that catches on the carriage lock Locks the printhead latch The hook must be engaged in the lock for the printhead carriage to be able to move Prevents the printhead latch from being opened when the printer is not turned on Section 1 Printing Basics e Printer Parts Printer Parts and Functions ind Functions Functions Power Button Paus
40. s 75 to 90 g m 20 to 24 lb Cards 110 to 200 g m lb index max 8 5 pt max thickness HP 2000C Accessory Paper Tray Paper 60 to 105 g m2 16 to 28 lb Supported Media Sizes HP 2000C Printer U S letter 8 5 x 11 in 216 x 279 mm U S legal 8 5 x 14 in 216 x 356 mm U S Executive 7 25 x 10 5 in 184 x 267 mm U S No 10 envelope 4 12 x 9 5 in 105 x 241 mm U S Monarch envelope 3 87 in x 7 5 in 98 x 190 mm Index card 3 x 5 in 76 2 x 127 mm Index card 4 x 6 in 102 x 152 mm Index card 5 x 8 in 127 x 203 mm European A2 or 5 5 Baronial envelope 111 x 146 mm European A4 210 x 297 mm European A5 148 x 210 mm European A6 105 x 148 mm European DL envelope 110 x 220 mm European C5 envelope 162 x 229 mm European C6 envelope 114 x 162 mm European A6 card 105 x 148 5 mm Custom size Width 76 2 to 216 mm 3 to 8 5 in Length 127 to 356 mm 5 to 14 in HP 2000C Accessory Paper Tray U S letter 8 5 x 11 in 216 x 279 mm U S Executive 7 25 x 10 5 in 184 x 267 mm European A4 210 x 297 mm European A5 148 x 210 mm Custom size Width 148 to 216 mm 5 8 to 8 5 in Length 190 to 297 mm 75 to 11 7 in Media Handling Built In Feeders Sheets IN tray up to 150 sheets HP 2000C Professional Series Accessory Paper Tray up to 250 sheets Envelopes up to 15 envelopes Cards up to 60 cards OUT tray capacity up to 75 sheets of paper up to 15 envelopes up to 40 cards Printer Speci
41. s flexibility in locating the printer Also the host computer may slow down while handling print jobs and print jobs may be delayed for other users Finally if the host computer is turned off or rebooted print jobs may be lost or not printed Setting Up Your Printer on a Network For detailed information on setting up your printer on a network go to the index of the HP 2000C Toolbox under the topic Printing on a Network Section 1 Printing Basics 35 Using the HP 2000C Toolbox for Troubleshooting Your HP 2000C printer and printer driver software have been designed to work together to enable you to print documents easily and efficiently If a printing problem does occur and two way communication between your printer and computer or network is working you will receive a help message on your computer screen Using the HP 2000C Toolbox for Troubleshooting If a printing problem occurs and you don t receive an on screen help message you can use the online troubleshooting feature built into the HP 2000C Toolbox In the Toolbox click the Troubleshooting tab The troubleshooting information in the HP 2000C Toolbox is designed to help you diagnose and solve most of the common printing problems that can occur To use the troubleshooting feature in the HP 2000C Toolbox 1 Open the HP 2000C Toolbox To open the HP 2000C Toolbox Windows 95 and Windows NT 4 0 Double click the HP 2000C Toolbox icon in the bottom right c
42. s that dry quickly without smudging Section1 Printing Basics Basic Steps for Loading All Types of Media Basic Steps for Loading All Types of Media To load media in the IN tray 1 Adjust the print settings in your software program and the HP 2000C printer driver to match the paper type size and orientation of the paper you are using See the topic Change Print Settings on the How Do I tab in the HP 2000C Toolbo 2 Slide the paper width adjuster to the left and slide the paper length adjuster out to make room for the paper transparencies or envelopes 3 Place a stack up to 5 8 in or 16 mm thick of paper transparencies or envelopes print side down in the IN tray with the right side of the stack against the right side of the tray and push in the stack until it stops The OUT tray can be lifted and clicked into a raised position while loading media This is especially helpful when loading smaller media Be sure to lower the tray before printing 4 Readjust the paper width and length adjusters to fit snugly against the stack s edges without bending the media 1 Printing Basics 21 gt To Load Media in the HP 2000C Professional Series Accessory Paper Tray To load media in the HP 2000C Professional Series Accessory Paper Tray 1 Adjust the print settings in your software program and the HP 2000C printer driver to match the paper type size and orientation of the paper you are using
43. see high quality printing results even when the ink levels are getting Low The printer software will notify you when an ink cartridge s ink Level is Low You can also check the ink levels of all the ink cartridges to determine if an ink cartridge needs to be replaced If an ink cartridge is empty the printer will stop printing To check ink cartridge ink levels 1 Make sure the printer and the computer are on Always turn the printer on first 2 Open the HP 2000C Toolbox For details see Using the HP 2000C Toolbox in the Using Your Printer Driver Software section of this User s Guide 3 If two way communication is working the Status tab will display the current ink levels If two way communication is not working click the button Print a Page Showing Ink Levels Section1 Printing Basics 25 gt Replacing an Ink Cartridge Replacing an Ink Cartridge When an ink cartridge s ink level is getting low the printer sends a message indicating that the ink cartridge needs to be replaced soon You can also check the ink levels of all the ink cartridges to determine if an ink cartridge needs to be replaced If an ink cartridge is empty the printer will stop printing The HP selection number on ink cartridges and printheads makes it easy for you to find the correct HP printing supplies for your HP 2000C printer Determine the color of the ink cartridge you need then make sure you purchase or order an No 1
44. the IN and OUT tray 2 Remove the OUT tray by lifting it up halfway then pulling it out 3 If the paper is stuck somewhere between the IN and OUT trays pull one end of the paper with steady force If the paper is caught underneath the top cover reach your hand under the cover to grasp the wadded paper and pull it out 4 Verify that all scraps of paper are removed from the paper path and look for any other obstructions along the paper path To clear a paper jam in the HP2000C Professional Series Accessory Paper Tray 1 Lift the printer off the accessory paper tray and set the printer down on its side 2 Remove the paper from the input slot on the bottom of the printer or from the output slot on the top of the tray 3 Replace the printer on top of the accessory paper tray Clearing Paper Jams Section 2 Problem Solving and Maintenance E Information on Other Printing Problems Information on Other Printing Problems For troubleshooting information always go to the Troubleshooting tab in the HP 2000C Toolbox If you are not able to solve your printing problem using the Troubleshoot feature in the HP 2000C Toolbox see the Customer Support section in this User s Guide qao Section 2 Problem Solving and Maintenance Using the HP 2000C Toolbox for Troubleshooting If you encounter a printing problem or have questions about how your printer works HP offers several options for getting assistance Using th
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