HP sp400 Administrator's Guide
Contents
1. Hi Lo tone Cause Server error Table 9 18 Scanning Wireless Invalid bar code or bad data Solution Try to scan again Visual feedback Red tail lights blinking 2x Audio Hi Lo tone Cause Invalid bar code or bad data was sent to the server Solution 1 Check the bar code 2 Try to scan again 2 If the problem persists contact your Supervisor Table 9 19 Scanning Wireless Incomplete print after Ready to Print Visual feedback Red tail lights blink 1x Audio Hi Lo tone Cause Incomplete print timeout configurable timeout Solution Rescan and print Ready to print is indicated by green tail lights and a Hi tone Table 9 20 No print template Visual feedback Red tail lights slow blink 2X Audio Lo Hi Mid tone 3x or 4x Cause There is no print template loaded on the All in One Solution Load the desired print template 52 Troubleshoot Problems and Get Support Support services If you have a problem follow these steps 1 Check the documentation that came with the product 2 Visit the HP online support Web site at www hp com support handheldsp400aio Online support is available to all HP customers It is the fastest source for up to date device information and assistance and includes the following features o Access to qualified online support speciali2. Handle configuration The All in One can scan most one dimensional and two dimensional bar code symbologies See All in One Specifications for a complete list 1 Choose either Auto or Manual mode by selecting the switch on the back of unit NOTE If in Manual mode the trigger on the front of the handle must be used to turn on the scanner 2 Aim the green light bar at the bar code If in manual mode the trigger must be held down powered by y a ses imaging technology 5 0 3 Hold the All in One 6 9 inches from the bar code 4 Hold the All in One at a slight angle approximately 5 degrees to the scan surface 6 9 IN 15 23CM NOTE Hold steady for best results 26 Operate the All in One When the scan is complete the imager light will turn off and the All in One will emit a Hi tone When the All in One is ready to print it will display green tail lights and emit a Hi tone NOTE There are two ways to clear the bar code or symbol and prepare the All in One to scan again e Press the yellow CLEAR button The red tail lights will flash once and the All in One will emit a tone e Wait for the All in One to time out and erase the scan from the memory The All in One will emit a Hi Lo tone and the red tail lights will flash once Scanning tips e The All in One s scanner is similar to a digital camera in that it takes digital pictures of a bar code Like a digital camera the scanner should be
3. Operate the All in One Turn off the All in One To turn off the All in One press and hold the green Power button for three seconds uuu IMPORTANT Turn off the All in One before disconnecting the battery cable Remove the All in One and wrist case Hand mount configuration 1 After turning off the All in One grasp the battery cable connector and pull straight out Q IMPORTANT Do not pull on the battery cable pull on the battery cable connector that is plugged into the battery 2 Release the fastener ends of the finger strap 3 Loosen the finger strap by rotating the front buckle finger strap buckle outward about 90 degrees and then pulling the strap free through the buckles with your fingers Repeat on the buckle on the other side until the All in One is loose enough to easily slide your fingers out 4 Loosen the wrist strap until the hand can slide out freely 5 Slide the hand and fingers backwards out of the All in One 6 Release and loosen the wrist case straps and slide the wrist case off the arm 30 Operate the All in One Remove the battery Handle configuration NOTE Normally there is no need to remove the All in One from the handle 1 After turning off the All in One press up on the release on the back of the handle and grasp the battery 2 Remove battery by pulling straight out 3 See Remove the All in One from handle accessory if you need to take the unit out 31 Maximize p
4. Table 11 24 Symbology types Code39 30f9 Code93 Data Matrix EAN UCC Composite Codes EAN JAN 13 EAN JAN 8 IATA Code 2 of 5 Interleaved 2 of 5 Japanese Post Kix Netherlands Post Korea Post Matrix 2 of 5 MaxiCode MicroPDF417 MSI PDF417 Planet Code Plessey Code PosiCode A and B Postnet QR Code RSS Expanded RSS Limited RSS 14 4 CB 4 State Intelligent Mail Barcode All in One Specifications 63 12 Warranty and regulatory information Warranty If you have an existing service contract see the contract for warranty information If you do not have an existing service contract see www hp com support handheldsp400aio for information about your warranty Regulatory notices U S A Federal Communications Commission notice Note This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense This device complies w
5. ccccceeeeecceecaeeceeeeaeeeeeeeesaeeeceeeeseaeeeeeseaseeeesaaaeeeeeeaaeess 41 Replace the Oi E 42 See 42 Locate Me senal Wl e EE 42 Troubleshoot Problems and Get Support Problems powering on the All m Omne 43 Problems connecting the All in One to wireless network nnnennnnnnennnnnsennnresnnnnnesrnnnrensnnrrrnsnnrrnnsnnrrrnsnnnreenenne 43 PropIemS Sann EE 44 geleet DININ eeepc e a A ia EE E da E E E OE ee does 45 Problems printing eege eei ce classe EEEE EEEa 46 Errors ANG warning COMIN eu 48 General errors ANd warning Conditions nnsnseennnenssennninreessrnnrenrrnsrrnnrrrrensrnnnrrrrensrnnnrrrennnrrrrnreeennnrreeee 48 Battery errors and warning conditions cccceeccccseeeeeeseeeeeeeeeeeeeseeeeeseeeesseeeeeeeeeeeseeeesseeeeesegeeeeesanseessaaeees 49 Print Cartridge errors and warning conditions ccccccccseceeceeeceecseeeeecaeueeecaaueeesseueeesaeueeessaueeessaueessaeeeeesaeees 50 Scanning Wireless errors and warning conditions ccc cceeeeccccceeeceeeeeeeeeeeeeeaaeeeseceeesessaeeeeeeeeeesessaeeeeeeeeesaaas 51 10 0 ea aa E e E ete N A E A A E AA A E Ee A EE ee EA E E ee 53 Advanced Use TY SSI e n ak geese sence ae ieee erat peepee tonne gee e ieee ciaaastie E E EO 54 Download and install software 54 Se ue WITele se Mel WON EE 55 Be VE I cheat co A nape cnet EE 55 802 TID WIGIESS E 55 COMO INE CEVO E 55 Design eil gl 56 Use the default print templates cccccecccccccesceeec
6. command and response pairs used to communicate with and configure the All in One A number of factors must be considered when designing the server application The primary considerations are the number of devices that will be communicating with the server and the desired response time of the server application Refer to the Communication Protocols document for a detailed explanation of the protocol that needs to be implemented on the server It is available at www hp com support handheldsp400aio In addition a sample server application is available for download from this website 22 Configure the All in One Configure the All in One HP sp400 Series Configuration Software is available for download at the All in One website www hp com support handheldsp400aio This Windows based software is used to configure the necessary device settings so that the All in One can communicate with the server application The settings that need to be configured fall into three categories e Wireless settings security tyoe ESSID and Encryption keys e Server settings primary and alternate registration servers file server application name e Application settings application name print template The HP sp400 Series Configuration Software connects to an All in One device using a USB cable The software allows the user to configure the above settings and perform diagnostic and maintenance functions on the All in One Refer to the HP sp400 Series C
7. three times that distance in wide open spaces The range depends greatly upon the design and use of the infrastructure Interference from other RF devices obstructions such as walls and trees ambient noise levels and the performance of other communications devices and their antenna selection and placement may all significantly impact the performance of the whole system 61 All in One Specifications Other specifications Table 11 23 Other wireless specifications Feature Specification Technology IEEE 802 11b DSSS wireless compliant Frequency 2 4 2 4835 GHz US Can Japan Europe 2 471 2 497 GHz Japan Modulation DQPSK DBPSK and CCK Channels 11 channels USA Canada 13 channels Europe 14 channels Japan 4 channels France Data Rate 11 5 5 2 1 Mbps MAC CSMA CA with ACK RTS CTS Protocols TCP IP ARP ICMP DHCP DNS HTTP Data transfer UDAP Discovery TCP IP HTTP UDP RF power 15 dBm typical Approximately 32 mW Sensitivity 82dBm for 11 Mbps 86dBm for 5 5 Mbps 88dBm for 2 Mbps 90dBm for 1 Mbps Security WEP 64 amp 123 bit WPA PSK amp TKIP The following list shows symbology types supported by the imager module Refer to the manufacturer specifications to verify other supported symbologies not listed below Table 11 24 Symbology types Australian Post Aztec Code British Post Canadian Post China Post Codabar Codablock F Code 11 Code 16K Code 2 of 5 Code 49 Code128 62
8. AiO is set for the appropriate server address Ensure that the server is on the same subnet as the access point Ensure that the correct UDP port is assigned Verify that the server s power is on and that it is available Verify that the firewall setting is turned off or allows device traffic Wait for the firmware update to complete See Update firmware wirelessly in the Advanced use section Solution Check that the AiO is powered on If the green power light does not stay illuminated refer to the Problems powering on section Check that the AiO is connected to the network If the blue wireless light does not stay illuminated refer to the Problems connecting to wireless network section Close the door Close the door and power cycle the AiO Turn off the device and replace the door Turn off the AiO open the ink cartridge door and then reseat the ink cartridge Turn off the AiO and install a new ink cartridge Move the AiO so that it sees movement Increase the lighting in the work area Clean the imager window and inspect for scratches or cracks near the center of the window See Clean the imager window in the Maintenance section 44 Figure 9 3 Problems scanning Problem The red imager light illuminates but the AiO takes more than a few seconds to scan Scans are not successful Cause The AiO may be positioned too far from target Troubleshoot Problem
9. One should rest at an angle of about 7 degrees from vertical 3 Move the All in One straight across the surface 4 When the print is finished the green light will turn off and the All in One will emit a Hi tone A CAUTION Maintain a relaxed wrist and hand posture and use low force when printing Printing tips Q IMPORTANT e Keep the printer wheel continuously in contact with the print surface while printing 1 Print wheel e Hold the All in One so that the angle of the device to the surface is approximately 7 degrees e Do not push hard on the surface light pressure will result in better prints especially with soft packages e Do not rotate your wrist Rotating your wrist while printing can cause skipping or incomplete prints 28 Operate the All in One e If you perform a partial or incomplete print the All in One will time out emit a Hi Lo tone and the red tail lights will flash once Clear print data If you find that you have an incomplete print or do not wish to print two options are available e Press the yellow CLEAR button on the control panel then scan and print again The All in One will emit a single mid tone note and the green tail lights will turn off after the CLEAR button is pressed e Wait for the All in One to time out and erase the scan from the memory The All in One will emit a Hi Lo tone and the red tail lights will flash once letting you know you can scan and print again 29
10. can move around while working The All in One can also communicate wirelessly with a server to exchange scan and print information Configuration and wireless options Configuration options There are two options for holding the All in One during use e Hand mount e Handle accessory Wireless connectivity Wireless connectivity can be accomplished in two ways e 802 116 LAN wireless e Bluetooth Instructions for using 802 11b wireless are included in this guide instructions for using Bluetooth are available online at www hp com support handheldsp400aio All in One components The HP Handheld All in One with handmount is designed to be worn comfortably on the hand and arm when performing scanning printing and package handling tasks The HP Handheld All in One with handle is designed to be used with either hand when performing scanning and printing tasks The All in One consists of the following key components e A battery o Installed inside a forearm mounted wrist case or o Installed into the bottom of a handle accessory e The scanner printer device o Attached to a hand mount or o Attached to a handle accessory Introduction a Hand mount components E A OO N Battery inside wrist case Control panel All in One Hand mount Finger strap Rudder Strap fasteners A QW N Wrist strap Introduction o Handle components 4 Battery inside handle Control panel All in One Auto Manual sw
11. installed incorrectly Note the angle of the buckle to the All in One 41 Maintain the All in One Replace the door 1 Remove the old door by opening the door 90 degrees and then pulling away to disengage the hinge Recycle HP encourages customers to recycle used electronic hardware HP original cartridges and rechargeable batteries For more information about HP recycling programs go to www hp com recycle Locate the serial number The All in One serial number is located on the product regulatory and identification label on the bottom of the All in One Remove the hand mount to view the label on the bottom of the metal case The battery serial number is located on the product regulatory and identification label on the bottom surface of the battery The battery charger serial number is located in the upper right portion of the product regulatory and identification label on the bottom of the battery charger 42 9 Troubleshoot Problems and Get Support Problems powering on the All in One Figure 9 1 Problems powering on the AiO Problem Indicator The All in One will not power on Green power light doesn t stay on Cause The green power button was not pushed Solution Press the green power button The battery is depleted The battery is not plugged in correctly The AiO is not seated properly onto the hand mount The battery cable needs to be replaced The hand
12. mount needs to be replaced Recharge the battery Replace the battery Ensure that the arrow on the cable is aligned with the arrow on the battery Ensure that the battery cable is pushed all the way into the battery Ensure that the AiO is fully pushed onto the hand mount Check that the USB cover is not interfering with the seating of the hand mount Replace the battery cable Replace the hand mount Problems connecting the All in One to wireless network Figure 9 2 Problems connecting the AiO to a wireless network Problem Indicator The All in One is not associating with the access point Fast blinking blue light Slow blinking green power light Cause The access point may not be powered on The AiO may be out of range of the access point The network settings may not be compatible between the AiO and access point Slow server response resulting from Solution Verify that the access point is on Move closer to the access point Access points may need to be relocated or added Verify the connectivity settings between the AiO and the access point Ensure that the DHCP server is active Ensure that the device is on the same subnet as the access point Move closer to the access point Troubleshoot Problems and Get Support Figure 9 2 Problems connecting the AiO to a wireless network Problem Indicator The All in One is not communicating with the a
13. product default settings bar code NOTE The light bar will briefly go out to indicate that the scan was completed successfully Update firmware through USB 1 Connect either the handmount with battery or handle with installed battery to the All in One 2 Connect the All in One to a computer with a USB cable Figure 10 13 Connecting the All in One to a computer D IMPORTANT If using the handle with the All in One ensure that the switch is in the Manual position See Handle components 3 Turn on the All in One 4 Open the HP sp400 Series Configuration Software See Download and install software 5 Select the Update tab There are four types of firmware update files 58 Advanced Use Firmware the main program running on the All in One FPGA the processor configuration Imager the program running on the bar code scanner module O O O o Communication the program running on the wireless communication module 6 Inthe File boxes enter the names of the update files You can use the Browse button to navigate to the update files NOTE All of the update file names must have an hhp extension 7 Press the Write to Device button to begin the update process 8 Ifyou are doing a firmware or FPGA update a dialog box instructing you to restart the All in One appears a Click OK to dismiss the dialog box b Press the green Power button on the All in One and hold for three seconds to turn the devic
14. the door is partially blocked Wheels on the door are broken or missing Ink and fibers may be accumulating on the print cartridge and or the door Turn off the AiO and replace ink cartridge Solution Replace the ink cartridge Replace the ink cartridge Replace the ink cartridge Locate as smooth a printing location as possible Make sure you are following the instructions in Scan and Printing Tips See Clean the door Replace the door See Replace the door Clean the door See Clean the door If cleaning the door does not solve the problem replace the cartridge with a new one 46 Troubleshoot Problems and Get Support Figure 9 5 Problems printing correctly Problem Cause Solution The print smears after The ink is not dry e Allow more time for the ink to dry printing e Try to avoid printing on surfaces that take longer to dry such as plastic sleeves tape etc e Increase air flow in the area e Make sure the printed surface is dry e Increase the temperature in the area e Lower the humidity of the area e Change to Fast Dry template The ink is not dry due to stacking or Allow the ink to dry before placing printed materials on top contact with other objects of or next to each other Print rubs off The printing was done on a non Allow the ink to dry before placing the printed area in porous material contact with other objects 47 Errors an
15. HP Handheld sp400 Series All in One Scanner Printer System Administrator Guide Copyright information c Copyright 2008 Hewlett Packard Development Company L P The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Document 800c0374 Revision F January 2010 Trademark credits Microsoft and Windows are U S registered trademarks of Microsoft Corporation Adaptus Imaging Technology is a registered trademark of Honeywell International Inc The Bluetooth word mark and logos are owned by the Bluetooth SIG Inc powered by Adaptus imaging technology 5 0 D Bluetooth Contents Contents 1 Introduction leie t t e Te ee eee ee ee a ee ee ee ee een ee E eee ae eee 6 The All in One briefly explained AA 6 Configuration and wireless Options cccccccseeeeecccceeeeeeeeeeeeeeeeeeaaeeeeceeeeeesaeeeeeeeeeeeeseaeeeseceeeesseuesseeeeeeeessasaaeeeeeeees 6 CONT UI ATION OD e EE 6 Wireless COMMS SII EE 6 Pale Te DIVE COMPONEN EE 6 a Hand mount components iss csscerccaneceteareadunstannseyenascsindiesmancinesdidqavindeawlenciesscslgatinessulasuisssiinndingecasenawsnetuinceswendesstislontin
16. Prints on dark surfaces are not very visible especially if the surfaces are similar in color NOTE Prints on porous materials like cardboard and paper dry instantly but prints on non porous materials can take a few moments to dry 32 Ensure Optimal Comfort 7 Ensure Optimal Comfort Ergonomic recommendations General For optimal results and comfort follow these ergonomic recommendations If you experience discomfort discontinue use of the All in One and notify your supervisor immediately If you experience persistent or recurring pain or discomfort that you think may be related to using the All in One you should promptly consult a qualified physician and if available your company s health and safety department Select a comfortable print location o Print at heights between elbow and shoulder level whenever possible o When printing at heights at or below elbow level printing horizontally is recommended on the top of the package for example o When printing at heights above elbow level printing vertically is recommended on the side of the package facing you for example o When printing at heights lower than waist level bending at the knees not at the waist is recommended o To avoid extended reaches slide packages close to you before scanning and printing To ensure good quality prints on different types of packages and to ensure comfort use light pressure to maintain contact with the package when pri
17. User Guide It is available at www hp com support handheldsp400aio 20 All in One Specifications 11 All in One Specifications General device specifications The approximate dimensions at the widest part of the All In One and hand mount are as shown in Table 11 21 The approximate weight is also shown in this table Table 11 21 General device specifications All In One only 2 6 65 Hand Mount 2 6 66 All in One with 2 6 66 hand mount Handle 3 0 75 Component Width in mm Height in mm Length in mm Weight in oz 1 9 47 5 4 136 9 49 1 2 31 5 0 126 3 31 2 8 71 5 7 145 12 79 9 8 249 5 6 142 23 6 9 8 249 5 8 147 14 0 All in One with 3 0 75 handle Hand mount dimensions do not include straps or battery cable Hand mount weight does include straps and battery cable Handle weight does not include battery Environmental specifications Table 11 22 Environmental specifications Feature Operating temperature Storage temperature Relative humidity Vibration Altitude Specification 5 to 45 degrees C 23 to 113 degrees F 40 to 55 degrees C 40 to 131 degrees F 5 to 95 percent non condensing MIL STD 810E 1 200 feet 366 meters below sea level to 15 000 feet 4 572 meters 60 All in One Specifications Wireless specifications Range of wireless module The typical wireless range is 100 feet 30 5 meters or more within an office environment and two to
18. able 9 10 Print Cartridge Door ajar Visual feedback Audio Cause Solution Slow blinking red Mid tone Door ajar or Ensure door is closed Error light 3X damaged Solid orange Door damaged Replace door See Replace the door Print Cartridge light Slow blinking red tail lights Table 9 11 Print Cartridge Ink level unknown Visual feedback Audio Cause Solution Solid orange None Ink level unknown Warning only Print Cartridge light 50 Troubleshoot Problems and Get Support Table 9 12 Print Cartridge Ink low Visual feedback Audio Cause Solution Slow blinking orange None Ink low Warning only Print Cartridge light configurable Table 9 13 Print Cartridge Ink very low Visual feedback Audio Cause Solution Io Fast blinking orange Hi tone Ink very low Replace print cartridge soon Print Cartridge light configurable SR l j NOTE As long as printing continues the audio tone will be heard at approximately 1 minute or intervals Table 9 14 Print Cartridge Ink cutoff out reached Visual feedback Audio Cause Solution Fast blinking red Hi tone 3x Ink cutoff out reached Replace print cartridge Error light configurable Fast blinking orange Print Cartridge light D Fast blinking red tail lights Scanning Wireless errors and warning conditions Table 9 15 Scanning Wireless Wi
19. cation that sends print data in response to scan data received from the All in One The general process is as follows 1 T When turned on the All in One attempts to register with the server using network and server configuration parameters that are stored in the All in One The All in One queries the server for any updates firmware or configuration for example The All in One is ready to scan After scanning a bar code the All in One sends the information contained in the bar code to the server The server responds with print data When the All in One receives the print data the All in One signals the user that it is ready to print After printing or timing out the All in One is ready to scan again In order to perform this scan print process several steps must be taken to ensure that all of the devices in the process can communicate with each other These steps are as follows Implement the server application Refer to the Scan Print Protocol document available at www hp com support handheldsp400aio Configure the All in One devices to communicate with the server application Design the print templates Configure the server application and All in One devices to receive wireless updates optional Implement the server application The communication between the server application and the All in One is implemented using the All in One Scan Print Protocol SPP SPP is an ASCIl based protocol that contains a number of
20. ct either the handmount with battery or handle with installed battery to the All in One 2 Connect the All in One to a computer with a USB cable Figure 10 7 Connecting the All in One to a computer 3 Turn on the All in One 4 Use the HP sp400 Series Configuration Software to configure the 802 11b settings See Download and install software 5 Select the Network tab and configure the All in One to connect to your 802 11 network 6 Select the Server tab and configure the All in One to connect to your application server NOTE See the HP sp400 Series Configuration Software Users Guide for more detailed instructions and help It is available at www hp com support handheldsp400aio Configure the server 1 Select the Server tab NOTE All IP addresses must be entered using IP address dot notation Enter the Primary Server IP address Enter the Primary Server Port Enter the Alternate Server IP address Enter the Alternate Server Port Enter the File Server IP address Enter the File Server Port ees SY 55 Advanced Use Design print templates Use the HP sp400 Series Template Design Software to design print templates for the All in One 1 Download the HP sp400 Series Template Design Software at www hp com support handheldsp400aio 2 Use the software to lay out dynamic data fields and static data and images for your template Q IMPORTANT The field name given to a dynamic text field and the field width must matc
21. d warning conditions Troubleshoot Problems and Get Support General errors and warning conditions Table 9 2 Critical error Visual feedback GS Solid red tail lights Note Other lights may be on blinking or solid also A Solid red Error light Audio Hi tone 3x Cause Critical error Solution All in One needs to be serviced Table 9 3 Update failure only applicable following wireless update attempt Visual feedback Red tail lights fast blink 20x Red Error light fast blink 20x ED Audio Hi tone Cause Wireless update failure following wireless update attempt Solution Attempt update again This will be seen the next time the All in One is turned on after a wireless update attempt The green Power light will also blink Troubleshoot Problems and Get Support Battery errors and warning conditions Table 9 4 Battery Low Visual feedback Audio Cause Solution Slow blinking orange None Battery low Warning only Battery light configurable CAUTION As the battery approaches very low the light will blink faster and the Hi tone will sound every minute Table 9 5 Battery Very low Visual feedback Audio Cause Solution Fast blinking orange Hi tone Battery very low Replace battery soon Battery light configurable CAUTION As the battery approaches empty the All in One may shut down wit
22. e off c After the All in One has turned off restart it by pressing the Power button for one second d When the connection status indicates that the device is connected again restart the update process by clicking the Write To Device button 9 A dialog box announcing that the update has been successful or has failed appears If the update failed try performing the update again before contacting support personnel NOTE See the HP sp400 Series Configuration Software Users Guide for more detailed instructions and help It is available at www hp com support handheldsp400aio Update firmware wirelessly If your All in One is configured to communicate wirelessly it will check with the file server for updates every time it is turned on If a new update is available it will download and install the new files automatically During the update process the blue Wireless light blinks slowly and the green tail lights blink fast The AiO may automatically reboot more than once depending on the firmware updates needed Be cautious to allow for the update process to complete e fthe update is successful the Wireless light stops blinking and remains solid e If the update fails the red Error light the red tail lights and the green Power light blink 20 times quickly NOTE The All in One may print whether the update attempt was successful or not For more information about updating firmware see the HP sp400 Series Configuration Software
23. ed water to clean the imager window 36 Maintain the All in One Clean the wrist case and hand mount Use a baby wipe or a cotton cloth dampened with deionized water to scrub all areas of the hand mount straps and wrist case that have come into direct contact with the skin Clean the door To clean the opening in the door do the following Q IMPORTANT Do not touch the metal contacts or the ink nozzles Remove the print cartridge from the door 2 Use a dry cotton cloth to remove the ink soaked fibers from the opening in the door 3 Ifthe ink is too dry to easily remove the fibers use a cotton swab dampened with deionized water to break down the ink buildup Charge the battery To charge batteries follow the instructions that came with your battery charger Remove the All in One from hand mount accessory 1 Squeeze both of the release buttons on the back of the hand mount 2 Slide the hand mount backward off of the All in One 1 Release button one on each side 37 Maintain the All in One Remove the All in One from handle accessory 1 Squeeze both of the release buttons on the back of the handle 2 Slide the All in One forward out of the handle NOTE It may help to press the All in One from the back and then pull the unit the rest of the way from the front NOTE Pushing the All In One out too forcefully can cause it to fall out of the handle and possibly becoming damaged 38 Maintain the Al
24. eeeseeeeseeeseeeesseeaeeeeesseeaseeeesseaeeeeeseuaaeeeeessaaaseeeesaaeeeesssaagss 56 calibrate VS TEE 58 Reset the standard product defaults ccccccsesseccccceseeceeeeeseceeecaeeeeeeeesseaeeeeeseeeeeeseeeaeeeessaaeeeessaaaeeeeessaaess 58 Update firmware through UG 58 JOC aie irmware WINS EE 59 All in One Specifications General device specfcaions n 60 12 Contents ENVIFONIMeN Ee ee del E 60 lee erter e EE 61 Range of wireless MOU EE 61 Oier specications eeren E E EE E E E E E eee 62 Warranty and regulatory information E UY EE 64 PROC AUC ulei le 64 BE EE 64 Federal Communications COMMISSION NOTICE cee cececcceecsceececeeeeeeeeueeueceeeueeueeseaueeueueeueeeueueeaeseaueenaees 64 OCG ANOS csc ces pect Sette sees teen ices EEEE E 64 Be E EE 64 European Union nottces ttrt rttr antEranrEr Errr AnEEDanEEr sarret neron nnen n reene 64 Products with 2 4 GHz wireless LAN devices nnne 65 PNOO e A cesetiiecweelanenelneensene 65 JEC 65 Wireless LAN 802 11b ele 65 miernnatona iin hr ep ae tit aphasia penta eared 65 Declarati n of e elen UE 66 1 Introduction About this guide This guide provides information that users and system administrators need to set up and maintain the HP Handheld All in One The All in One briefly explained The HP Handheld All in One lets you scan and print in almost any location in your environment The entire unit including power source attaches comfortably to your hand and arm so you
25. emonstration mode press the CLEAR button You will hear one Hi tone when the system information template is selected two when the generic sp400 template is selected and three when the nozzle health diagnostic template is selected and so on The All in One can save up to nine demonstration print templates if there is enough memory on the All in One The system information print template and the nozzle health diagnostic print template contain information that is useful to service technicians when problems arise To restore the default templates follow these steps 1 Click Printer gt Restore to Factory Default Templates 2 Turn the All in One off and then turn it back on 57 Advanced Use Calibrate the scanner The bar code scanning device in the All in One is a model 5180 imager that was manufactured by Honeywell Imaging and Mobility To understand the imager better or to modify settings refer to the 5X80 Engine Series 5X10 5X80 User s Guide that can be downloaded at www honeywell com aidc The 5X10 5X80 User s Guide contains configuration bar codes that can be used to customize the desired allowable bar codes and to change options and settings on the imager Reset the standard product defaults If you are not sure what programming options are in your imager or if you have changed some options and want the factory settings restored scan the Standard Product Default Settings bar code below DEF ALT Figure 10 12 Standard
26. essing and holding the green Power button for three seconds if it is not already off Q IMPORTANT Always turn off the All in One before installing a print cartridge 2 Remove the protective tape from the print cartridge by pulling it straight out 1 Metal contacts 2 Ink nozzles Q IMPORTANT Hold the print cartridge by its sides as shown above Do not touch the metal contacts or the ink nozzles 3 Push the side button to release the door and swing the door open 13 Set up the All in One 4 Align the print cartridge with the drawing on the door and then carefully seat the cartridge in the door The label on the print cartridge should face away from the door The metal contacts should face the All in One F M ee i H d wi F Metal contacts Label Door ba O N Drawing 5 Close the door ensuring it latches securely 14 Set up the All in One Install the battery and fit the wrist case Hand mount configuration Q IMPORTANT Remove all jewelry from your wrist and hand before fitting the All in One 1 Insert a fresh battery as shown in the 3 figures below Extended life battery TA pe Lei awe a Set up the All in One 2 Secure the flap to retain the battery 4 Secure the arm straps 1 Battery gauge NOTE The battery gauge should face upward and be visible through the cutout on top of the battery wrist case A CAUTION Do no
27. g the All in One on the right and left hand and arm If gloves are worn while using the All in one ensure they fit properly The gloves should conform to your fingers and not significantly bunch under the finger strap The finger length of the gloves should be as long as your fingers so the glove webspace does not force the All in one forward Ergonomic recommendations Handle specific For optimal results and comfort follow these ergonomic recommendations Adjust the All in One lanyard so it is snug but not too tight The lanyard should be secure enough to prevent the handle from dropping to the floor Maintain a relaxed neutral posture while using the All in One Avoid gripping the handle too tightly Minimize bending the wrist to position the All in One The All in One can be used with the right or left hand You may alternate using the All in One between the right and left hand If gloves are worn while using the All in one ensure they fit properly The gloves should conform to your fingers and the finger length of the gloves should be as long as your fingers 34 8 Maintain the All in One Order supplies and accessories Use the information in this section to order replacement print cartridges and other supplies The All in One is designed to enable easy in the field replacement of heavily used components Table 8 1 Supplies Item Description HP part number HP Handheld 400 Series Finger Strap 25 Pk Field rep
28. gs 7 0 Handle compone EC 8 C Control panel COMPONENIS eresie cis aestialy eo bae nie eemeeawiacetee dines aaeonels 9 2 Safety information E EE EE 10 eege ee 10 ELT SY EE 10 3 Setup the All in One Install the battery cable Hand mount only cccecccccceeeeeeeeeeeeeeeeeecaeeeeeeeeaeeeeeesseeeeeesseeeeeeeeseeeeeeessaeeeeeesaaass 11 Assemble the hand mount or handle accessory cccceeccccsseeeeeseeeeeeeeeeeeaeeueeeseeeeeeseaueeessaeeeeesueeessaeeeeseaeeeesaass 11 Sick e 11 FNS EE 12 install he pint e ln dg ele 13 Install the battery and fit the wrist case Hand mount configuration cccccceececeeeeeeeeeeceeeeeseeeeseeeeeseeeesseeeees 15 Sladleie i let ue EE 17 EE TG Datel y CANS eege 19 EEEE E 19 Install battery in handle accessory Handle Confguraton 19 lues CN 20 BRU INV US EEN 21 EEGEN 21 4 Configure the All in One E 22 Implement the Server application ccceeeccccseececceeseecceececceuscecsuseecceaeceeseaueeeseuseeessuseeeseseeessueeeessuseessanesessaaeees 22 OAC TS NTO E 23 Design a CUSTOM print Template 23 5 Operate the All in One Turn on TS E l OG E 24 EE 25 Scan instructions Hand MOUNT CONTIQUIATION sssini nenia hinni e n eiei 25 Scan instructions Handle confguraton 26 CO MINING Bd e 27 dl 28 Belg geren 28 FTN NO EE 28 CVG AM NOMI Ola EE 29 Nee ES ln EE 30 Remove the All in One and wrist case Hand mount confguraion 30 Remove the battery Handle config
29. gured correctly Refer to the Problems scanning section Print data from the server was not received Green tail lights did not turn on to indicate ready to print Ensure wireless connectivity to the server Refer to the Problems connecting to wireless network section After a pause red tail light flashes once with one beep then slow blue blink immediately follows Verify that there should be a response from the server It may be a no print message Ensure that valid data was received from server Red tail lights flash twice The print template is Invalid or missing Red tail lights blink slowly twice2x The AiO emits 3 4 low high mid tones 3x or 4x Ensure that the print templates are loaded correctly Reload the print templates If a firmware upgrade was recently attempted verify that the firmware upgrade completed The AiO timed out before the print was completed Scan again and complete the print more quickly before the time out is reached Figure 9 4 Problems printing Problem Problems printing correctly Cause Red tail lights flash once and the AiO emits a hi low tone Troubleshoot Problems and Get Support Solution Reconfigure the time out to provide more time for printing The printer wheel on the AiO was not in contact with the print surface for the duration of the print Ensure that the wheel is in contact with the print surface and
30. h the field name and width used by the server The print template name must also match the print template name used by the server application 3 Select a dry time print mode setting for your template 4 Perform a print test if desired 5 Save the template on your All in One NOTE For more detailed instructions and help see the HP sp400 Series Template Design Software Users Guide It is available at www hp com support handheldsp400aio Use the default print templates Four default print templates are already saved on the All in One There are three non wireless templates for use in demonstration mode where a wireless connection is not used o System information print template o sp400 Demo print template o Pen Diagnostic print template There is one wireless print template for use with a wireless connection o sp400 Default wireless print template Figure 10 8 System information print Figure 10 9 sp400 Demo print template template Figure 10 10 Pen Diagnostic print template Figure 10 11 sp400 Default wireless print template NOTE For a description of the information that is contained in the default print templates see the HP sp400 Series Template Design Software Users Guide It is available at www hp com support handheldsp400aio To turn the All in One on in demonstration mode press the CLEAR button while pressing the Power button 56 Advanced Use To move between these print templates on the All in One while in d
31. held as still as possible when reading a bar code e The green light bar should be approximately centered on the bar code e The green light bar should cover approximately 3 4 of a wide linear bar code e The All in One is capable of reading bar codes at a distance of from 2 12 inches but 6 9 inches is the ideal range Actual reading distances may vary depending on the dimensions of the bar code e Reading bar codes straight on is appropriate in many cases but the reflected light can interfere with reading Holding the All in one at an angle of about 5 degrees to the bar code may give better results a The All in One reads bar codes in an omnidirectional manner This means the All in One does not need to be pointed in the same direction as the bar code f DR mu S Smt Suz il Hl TE Mm a a a Ig i il iE AU ii WER g lie WI II HAN 0 HI IN RU II Ti Tut Il II i DI i TT TE a 2304 1070 0000 2492 793 The green light bar should be approximately centered on the bar code and cover approximately 3 4 of a wide bar code P Ca d S SF p s is Ca Pr SSE PR Ser L DF F s g E d Z The All in One reads bar codes in an omnidirectional manner 2 Operate the All in One Print Print instructions 1 Locate a clean flat surface near the bar code for printing 2 Place the nose of the All in One against the surface The All in
32. hout warning Table 9 6 Battery Empty shutting down Visual feedback Audio Cause Solution Fast blinking red Error Hi tone Empty shutting down Replace battery light NOTE The All in One may shut down without Solid orange Battery light providing this feedback Fast blinking red tail lights Table 9 7 Battery Battery level unknown Visual feedback Audio Cause Solution Solid orange None Battery level Warning only Battery light unknown Troubleshoot Problems and Get Support Print cartridge errors and warning conditions Table 9 8 Print Cartridge Bad installation Visual feedback Audio Cause Solution Fast blinking red Hi Lo tone Print cartridge error Ensure that the print cartridge is seated Error light 2X e bad installation correctly a e missing cartridge Ensure that the door is closed Solid orange e bad cartridge If problem persists replace the print cartridge Print Cartridge light GS Fast blinking red tail lights Table 9 9 Print cartridge opening or closing error Visual feedback Audio Cause Solution Fast blinking red Hi Lo tone Error occurred inthe Press the CLEAR button Error light OX opening or closing of If the problem persists turn the All in One off the print cartridge and then on again Solid orange Print Cartridge light Fast blinking red tail lights T
33. itch Trigger Battery release N O A A WO N Lanyard c Control panel components Introduction The All in One control panel displays several buttons and LED lights for operation and visual feedback HP sp400 1 Error light red 5 2 Print cartridge light orange 6 3 Battery light orange 7 4 Wireless light blue 8 Power button Power light green Tail lights green or red on back corners of All in One CLEAR button 2 Safety information General safety oi CAUTION The HP Handheld All in One is meant for hand held hand mounted or handle mounted use only It is not intended or authorized for operation within 20 centimeters 8 inches of the head or torso Do not submerge this device in water If you experience discomfort discontinue use of the All in One and notify your supervisor immediately If you experience persistent or recurring pain or discomfort that you think may be related to using the All in One you should promptly consult a qualified physician and if available your company s health and safety department LED safety The scanning imager located on this device is classified as a Class 1 LED device according to International Standard IEC 825 1 EN60825 1 The following precautions are recommended A CAUTION If the unit requires service contact an authorized HP service center Do not attempt to make any adjustment to the LED imaging scanner Avoid looking into the LED imagi
34. ith part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Modifications The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by HP may void the user s authority to operate the equipment Canada This Class A digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la classe A est conforme a la norme NMB 003 du Canada European Union notices Compliance with these directives implies conformity to harmonized European standards European Norms that are listed in the EU Declaration of Conformity issued by HP for this product or product family This compliance is indicated by one of the following conformity markings placed on the product The following CE marking is valid for non telecommunications products and for EU harmonized telecommunications products such as 802 11B devices LE 64 Warranty and regulatory information Hewlett Packard GmbH HQ TRE Herrenberger Strasse 140 71034 Boeblingen Germany The following CE marking is valid for EU non harmonized telecommunications products CECO If applicable a notified body number is used Refer to the regulatory label provided on this product The telecommunications functionality of this produc
35. l in One Replace the battery cable Hand mount config 2 3 4 uration Remove the hand mount from the All in One See Remove the All in One from hand mount accessory above Remove the battery cable by lifting up Insert a new battery cable a F Fa B NC _ Reinstall the hand mount Replace the finger strap Hand mount configuration 1 2 3 Remove the hand mount See Remove the All in One from hand mount accessory Remove the finger strap by lifting the old buckles out of the notches 1 Buckle 2 Strap Insert a new finger strap by snapping each buckle into its notch 4 Reinstall the hand mount 39 Maintain the All in One Replace the wrist strap Hand mount configuration NOTE This procedure can be done without removing the hand mount 1 Release the wrist strap fastener ends 2 Pull the old wrist strap through the buckle 3 Insert the new wrist strap 3 Wrist strap 4 Buckle Q IMPORTANT Make sure the fastener strap is on the outside of the wrist strap away from the skin 40 Maintain the All in One Replace the rear buckle Hand mount configuration NOTE This procedure can be done without removing the hand mount 1 Grasp the buckle firmly and push it toward the gel pad until it releases 2 Position the new buckle so it is angled as illustrated and press it into place NOTE The circled illustration below shows the buckle
36. l in One as shown in step 1 Then pull the strap with your fingers until it is comfortable 8 To tighten the wrist strap bend the wrist upward while making a relaxed fist and then pull the strap until the All in One makes light contact with the knuckles Light tension is sufficient A CAUTION Do not over tighten the wrist strap It should not create pressure on the knuckles 18 Set up the All in One Connect the battery cable Q IMPORTANT Use only the following HP batteries product number CE199A or CE201A 1 Align the arrow on the battery cable connector with the top of the battery case 2 Push in to connect the battery cable to the battery Handle setup Install battery in handle accessory Handle configuration 1 Insert a fresh battery as shown Set up the All in One 2 Ensure battery clicks in securely Handheld use 1 Place hand through Lanyard and tighten slide on strap so secure and comfortable 20 Set up the All in One Hanging use 1 Connect handle to overhead mechanism by lanyard inserted at top of handle Storage option 1 In between shifts the handle may be stored as shown NOTE 1 Ensure that the handle is stored in a location that it will not be bumped or dropped 2 The lanyard should always be secured before using the handle unit 21 Configure the All in One 4 Configure the All in One Overview The All in One is designed for use with a server based appli
37. laceable front straps CE196A HP Handheld 400 Series Wrist Strap 25 Pk Field replaceable wrist straps CE197A Allows hands free use of HP sp400 All One CE192A HP Handheld 400 Series Hand Mount HP Handheld 400 Series Extended Life Battery Extra long life wrist mounted battery CE199A HP Handheld 400 Series Standard Life Battery Standard life wrist mounted battery CE201A HP Handheld 400 Series Extended Life Battery Wrist case for extended life battery CE200A Wrist Case HP Handheld 400 Series Standard Life Battery Wrist case for standard life battery CE202A Wrist Case HP Handheld 400 Series Battery Cable Connects battery to hand mount CE203A Charger for HP Handheld 400 Series Battery 5 bay smart battery charger CDE11403053 HP Handheld 400 Series Extended Battery Fits extended life battery to battery CG021A Adapter charger HP Handheld 400 Series Cartridge Door Replacement print cartridge door CE204A HP Handheld 400 Series 5 Bay Cradle 5 bay HP sp400 storage unit CE194A HP Handheld 400 Series Rear Buckle 20 Pk Replacement rear buckle CE205A HP Magenta Print Cartridges CC602A Handle accessory for use with HP sp400 All in One CE195A HP Handheld sp400 Series Handle HP also offers extended warranty and service for the All in One Condition the battery For best results condition new batteries before they are used To condition batteries follow the instructions that came with your battery charger 35 Maintain the All in One C
38. lean the All in One A CAUTION Unplug the battery from the All in One before doing any cleaning procedure A CAUTION Never spray or douse the All in One with any liquid Use only dampened wipes cloths or swabs to clean the All in One Q IMPORTANT Use only materials from the list below to clean the All in One see Cleaning materials below Other solvents or cleaners may damage the plastic paint or the adhesives used in the All in One Cleaning materials The following materials may be used to clean the All in One Cotton cloths Cotton swabs Baby wipes Deionized water Eyeglass cleaning wipes anti static and anti fog types only Clean outside surfaces Use a cotton cloth dampened with water to clean the outside surfaces of the All in One To remove difficult material such as gummy adhesive or built up grime use a cotton cloth dampened with deionized water or use a baby wipe and dry with a dry cotton cloth To clean hard to reach places such as the cooling ribs of the case use cotton swabs dampened with deionized water Clean the imager window Use eyeglass cleaning wipes to clean the imager window Eyeglass cleaning wipes provide the best anti glare cleaning solution o Be sure to wipe away any build up from the center area of the imager window o Cotton swabs may be used to lightly remove smudges from the window edges NOTE If eyeglass cleaning wipes are not available use a cotton swab dampened with deioniz
39. ng scanner Do not attempt to view the LED imaging scanner with any type of optical device Battery safety A CAUTION There is a risk of explosion if the battery is replaced by an incorrect type Use only the following HP batteries product number CE199A or CE201A When discarding old batteries contact your local waste disposal provider regarding local restrictions on the disposal or recycling of batteries For information about HP recycling programs go to www hp com recycle Only use Hewlett Packard approved accessories and UL recognized battery packs and chargers To reduce the risk of fire or burns do not disassemble crush or puncture a battery short the external contacts on a battery or dispose of a battery in fire or water Do not expose a battery to temperatures above 60 C 140 F 10 3 Set up the All in One Install the battery cable Hand mount only Insert the battery cable into the bottom of the hand mount as shown NOTE The Handle battery cable is permanently wired Assemble the hand mount or handle accessory Hand mount 1 Align the hand mount with the All in One as shown 2 Slide the hand mount until it clicks into place Handle 1 Align the handle with the All in One as shown 2 Slide the All in One until it clicks into place d E gt N NS Set up the All in One 12 Set up the All in One Install the print cartridge 1 Turn off the All in One by pr
40. nting Applying more force will not improve print quality When handling boxes lift with both hands and use good lifting techniques Change your posture during the day by varying your tasks o If your job requires standing for long periods then sit during breaks o If your job requires standing in one position place one foot on a box or a bar to shift your posture If your job requires standing in one position use an anti fatigue mat to improve comfort If your job requires you to walk use cushioned insoles in your shoes to improve comfort Ergonomic recommendations Hand mount specific For optimal results and comfort follow these ergonomic recommendations The All in One is designed for scan and print applications It is not recommended to be worn when performing keyboarding or other office related tasks Adjust the All in One finger strap so it is snug but not too tight The wrist strap should have light tension to keep the device against the knuckles without pressure Maintain a relaxed neutral posture while using the All in One Avoid making a tight fist Minimize bending the wrist to position the All in One Position hand in a light relaxed fist when using the All in One Make a light fist when printing to keep the fingers out of the way and help stabilize the hand around the rudder and finger strap 33 Ensure Optimal Comfort The All in One can be worn on the right or left hand and arm You may alternate wearin
41. onfiguration Software Users Guide for details on installing and using this software It is available at www hp com support handheldsp400aio For brief instructions on configuring the server see Configure the server Design a custom print template HP sp400 Series Template Design Software is available for download at the All in One website www hp com support handheldsp400aio This Windows based software is used to design a custom print template for your particular needs It allows the user to create templates that consist of static text and graphics and also dynamic text fields The design software merges all the text and graphics into a single template which is stored on the device The HP sp400 Series Template Design Software connects to the All in One using a USB cable The software allows the user to design and download templates and to perform maintenance functions Refer to the HP so400 Series Template Design Software Users Guide for details on installing and using this application available at www hp com support handheldsp400aio For brief instructions on designing print templates see Design print templates 23 5 Operate the All in One Turn on the All in One Press the green Power button and hold for one second nnn UH i vr ER Gel T T e All lights on the control panel and the tail lights will blink once and the All in One will emit a tone e The green Power light will continue to blink un
42. pplication server Cause a weak signal between the AiO and the access point The network is overloaded The network settings may not be compatible with the AiO Slow blinking blue light solid green power light during initial start up this light may be blinking slow The server is not responding Slow blinking blue light solid green power light during initial start up this light may be blinking slow The device is performing a firmware update Slow blinking blue light slow blinking green power light fast blinking green tail lights Problems scanning Figure 9 3 Problems scanning Problem The All in One will not scan The red imager light does not illuminate The All in One takes a long time to acquire the bar code Cause The AiO may not be powered on The green power light is not illuminated The AiO may not be connected to the network The blue wireless light is flashing The AiO s ink cartridge door may be open Red tail lights and red warning light blinking slowly solid orange ink cartridge light The ink cartridge is missing or bad Red tail lights and red warning light blinking quickly solid orange ink cartridge light The AiO may not be seeing movement The imager window is obstructed Solution Access points may need to be relocated or added Reduce number of AiOs or other traffic on the network or expand the network s capabilities Verify that the
43. reless network unavailable Visual feedback Audio Cause Solution Fast blinking blue Hi Lo tone The wireless network Verify that the network settings on the All in Wireless light is unavailable One match the settings of your wireless network access point These settings must BE FT include the ESSID security mode WPA Slow blinking green Power PSK WEP or none and network key light If the problem persists contact your network administrator Table 9 16 Scanning Wireless Application server unavailable Troubleshoot Problems and Get Support Visual feedback Slow blinking blue Wireless light Audio Hi Lo tone Cause The All in One is configured incorrectly The application server is unavailable Solution Verify that your network has a DHCP server If the network does not have a DHCP server you must configure the All in One for static IP addressing see Set up the wireless network in the Advanced use section Verify that the server addresses are set up correctly see Configure the server in the Advanced use section If problem persists contact your network administrator Verify that the application server is running If the problem persists contact your network administrator Table 9 17 Scanning Wireless Server error immediately following successful scan Visual feedback GS Red tail lights blink 1x Audio
44. rint quality 6 Maximize print quality For information about solving print problems see Problems printing A CAUTION HP ink is not certified for application to people or animals Do not intentionally print on any part of a person or animal A CAUTION Do not print on food The ink used in the All in One is not approved for consumption HP recommends testing the printed images for readability in your environment and on your material Improving lighting conditions optimizing font size increasing the heat and air flow reducing the humidity of the room and choosing opaque light colored materials can all help improve readability of the printed image Materials and technique For best results do the following when printing e Locate a clean flat surface near the bar code to print on e Hold the All in One so that the angle of the device to the surface is approximately 7 degrees e Pull the All in One in a straight line until the print is complete do not your rotate wrist or the All in One during the print e Keep the printer wheel continuously in contact with the print surface while printing e Maintain a relaxed wrist and hand posture and use low force when printing e Maintain a constant speed when printing To achieve the best possible readability consider the following e Magenta prints are easier to see than black prints on tan colored surfaces like cardboard boxes e Prints on opaque white material show up best e
45. rolls for the duration of print The ink cartridge is empty Fast blinking red warning and tail lights fast blinking orange ink light The door may be open Red tail lights and red warning light blinking slowly solid orange ink cartridge light Replace the ink cartridge Close the door Close the door and power cycle the AiO Turn off the device and replace the door There may be poor electrical contact between the ink cartridge and the AiO Red tail lights and red warning light blinking quickly solid orange ink cartridge light Turn off the AiO remove the ink cartridge and wipe the ink cartridge contact pads Turn off the AiO remove the ink cartridge and wipe the AiO contact pads Turn off the AiO and replace the door The ink cartridge is bad Red tail lights and red warning light blinking quickly solid orange ink cartridge light Figure 9 5 Problems printing correctly Problem Prints are faded or streaked The printed image skips e g there are gaps between parts of the print There are blank lines in the printed image The ink smears while printing Ink drips are present on the printed surface Cause The print cartridge is out of ink The print cartridge is dried out due to age There is a faulty connection between the print cartridge and the All in One AiO is moved over heavily corrugated cardboard Poor printing technique The opening in
46. s and Get Support Solution Ensure that the AiO is aimed directly at the target Ensure that the AiO is 2 12 away from the target Invalid target or barcode Red scanning light will not turn off immediately after scan The barcode or target is damaged or unreadable Poor scanning technique Damaged or poor print template quality The target surface is highly reflective for example tape or lamination Unrecognized bar code symbology Problems printing Figure 9 4 Problems printing Problem The All in One does not print Cause The AiO did not scan a valid barcode or target If configured for this sequence Scan a different barcode or target to verify usage Ensure that the AiO is configured to read this barcode or target If available scan another barcode or target Make sure you are following the instructions in Scan and Scan instructions Handle configuration If available scan an alternate bar code NOTE It may be necessary to scan the Standard Product Default Settings bar code in Reset the standard product defaults in the Advanced use section It may be necessary to tilt the All in One further to prevent unwanted reflection It may be necessary to scan the Standard Product Default Settings bar code in Reset the standard product defaults in the Advanced use section Solution Re scan the barcode Ensure that the AiO is confi
47. sts o Valuable product and troubleshooting information for common problems Current product notices advisories 3 Call HP support 1 800 HP Invent 800 474 6836 Support options and availability vary by device country region and language 53 10 Advanced Use system requirements e All in One device and accessories e Wireless network and server application e Computer with the following installed on it o Windows XP and Service Pack 2 o Microsoft NET Framework 2 0 or later o HP sp400 Series Configuration Software o HP sp400 Series Template Design Software e _USB compliant cable that does not exceed three meters 10 feet in length with a type B 5 pin plug at one end to connect to the All in One s port Figure 10 6 Both ends of the USB compliant cable NOTE If you are connected to the internet when you install the software and you do not have NET Framework installed on your computer NET Framework will automatically be downloaded and installed Download and install software Two software programs are required to configure the All in One e HP sp400 Series Configuration Software e HP sp400 Series Template Design Software To download this software visit www hp com support handheldsp400aio 54 Advanced Use Set up the wireless network Bluetooth For instructions for using Bluetooth wireless see the Bluetooth configuration instructions at www hp com support handheldsp400aio 802 116 wireless 1 Conne
48. t identifier in the regulatory documentation and test reports this number should not be confused with the marketing name or the product numbers Corvallis Oregon GLA Ze 12 03 07 Don King HHP Operations Manager Local contact for regulatory topics only EMEA Hewlett Packard GmbH HQ TRE Herrenberger Strasse 140 71034 Boeblingen Germany www hp com ga certificates U S Hewlett Packard 3000 Hanover St Palo Alto 94304 U S A 650 857 1501
49. t may be used in the following EU and EFTA countries Austria Belgium Cyprus Czech Republic Denmark Estonia Finland France Germany Greece Hungary Iceland Ireland Italy Latvia Liechtenstein Lithuania Luxembourg Malta Netherlands Norway Poland Portugal Slovak Republic Slovenia Spain Sweden Switzerland and United Kingdom Products with 2 4 GHz wireless LAN devices France Italy L utilisation de cet equipement 2 4GHz wireless LAN est soumise a certaines restrictions cet equipement peut tre utilis a l interieur d un batiment en utilisant toutes les frequences de 2400 a 2483 5MHz Chaine 1 13 Pour une utilisation en environnement exterieur vous ne devez pas utiliser les frequences comprises entre 2454 a 2483 5 MHz Chaine 10 13 Pour les derni res restrictions voir http www art telecom fr For 2 4 GHz wireless LAN operation of this product certain restrictions apply This equipment may use the entire 2400 MHz to 2483 5 MHz frequency band channels 1 through 13 for indoor applications For outdoor use the 2454 MHz to 2483 5 MHz frequency band channels 10 through 13 may not be used For the latest requirements see http www art telecom fr E necessaria una concessione ministeriale anche per l uso del prodotto Verifici per favore con il proprio distributore o direttamente presso la Direzione Generale Pianificazione e Gestione Frequenze License required for use Verify with your dealer or directly
50. t over tighten the straps Over tightening can cause discomfort 16 Set up the All in One Fitting the hand mount Q IMPORTANT Remove all jewelry from your wrist and hand before fitting the All in One 1 Loosen the finger strap by detaching the fastener ends and then rotating the buckles outward so that the strap can slip freely through the buckles 2 Center the rubberized portion of the finger strap between the buckles 3 Loosen the wrist strap by releasing the fastener ends and pulling the straps through the buckles 4 Slide your hand through the wrist strap palm away from the All in One 5 Insert pointer and middle fingers under the finger strap with the rudder positioned between the two fingers 6 Slide the All in One onto your hand until the finger strap is at the base of your fingers and the wrist strap is at the wrist 17 Set up the All in One 7 Tighten the finger strap by pulling straight up from the buckle until there is no movement between the hand and the All in One and then secure the fastener ends to lock the finger strap in place Q IMPORTANT The finger strap must be tight enough to prevent motion between the fingers and the All in One because under tightening may lead to irritation Do not over tighten to the point that numbness or discomfort results NOTE To loosen the finger strap release the fastener strap and rotate the buckle outwards until it is at a 90 degree angle to the Al
51. til the All in One completes its initialization phase e The blue Wireless light will blink until the All in One establishes wireless connectivity When connected the All in One will emit a Lo Hi tone The All in One is ready for use when the green Power light and the blue Wireless light stop blinking and remain solid 24 Operate the All in One scan scan instructions Hand mount configuration The All in One can scan most one dimensional and two dimensional bar code symbologies See All in One Specifications for a complete list 1 Aim the green light bar at the bar code powered by Adaptus imaging technology 5 0 2 Hold the All in One 6 9 inches from the bar code 3 Hold the All in One at a slight angle approximately 5 degrees to the scan surface 6 9 IN 15 23 CM NOTE Hold steady for best results When the scan is complete the imager light will turn off and the All in One will emit a Hi tone When the All in One is ready to print it will display green tail lights and emit a Hi tone 25 Operate the All in One NOTE There are two ways to clear the bar code or symbol and prepare the All in One to scan again e Press the yellow CLEAR button The red tail lights will flash once and the All in One will emit a tone e Wait for the All in One to time out and erase the scan from the memory The All in One will emit a Hi Lo tone and the red tail lights will flash once scan instructions
52. uration cccccccccsseecceeeeseeeeeesaeeeeeeeeseeeeeeessaeeseeeesseaeeeeeseaeeeeesnaaeeeeessaaees 31 10 11 Contents Maximize print quality WEE and ein ne TEEN 32 Ensure Optimal Comfort Ergonomic recommendations General 33 Ergonomic recommendations Hand mount specific ccccccseeeeeeeeeeeeeseeeeeeeeeeeseeeeeseeeessseeessaeeeessaeeeeesaaeees 33 Ergonomic recommendations Handle peche 34 Maintain the All in One Order s uppliss and ACCEsSsSOrNES eee EEE ee een eae ee 35 Condon the Dale E 35 Glean Tie Fall i OU asii scietuede ani onesaivan EEE E hoe ntse seo monnenee nee 36 VS VI TST EG 36 Cean GU de SUNCE EE 36 Clean the imager window nnn 36 Clean the wrist case and hand mount 37 clean te COOK eene Ebbe 37 EE IS eS EE 37 Remove the All in One from hand mount acCessonm snoennnennennnnenennnnnnsnnrrensrnrnnrnrrrensnnrrrnsnnrrensnnrrresnnrrrennnne 37 Remove the All in One from handle accessory ccccccccseeecceeceeeeeeeeeeaeeeeeeeseeeeeeeeseeeseeeessaeeeeessaeeeeeessaaeeeeeesaaess 38 Replace the battery cable Hand mount configuration cceeeccceccseeeeeeeeeeeeeeecaaeeseeeeeaeasseeessaaaeeeeseaaaeeeeeesaaees 39 Replace the finger strap Hand mount configuration ccccccseeeeeceeeeeeeeeeeeseeeeeeseeeeeeseaseesaeaeeeesseeeeseaeeessaaeees 39 Replace the wrist strap Hand mount Gonfguraion 40 Replace the rear buckle Hand mount configuration
53. with the General Direction for Frequency Planning and Management Direzione Generale Pianificazione e Gestione Frequenze Wireless LAN 802 11b devices Laaa International For regulatory identification purposes your product is assigned a Regulatory Model Number The Regulatory Model Number for your product is listed in the Declaration of Conformity This regulatory number is different from the marketing name and product number Regulatory Model Number CRVSB 07BR 65 Declaration of conformity O DECLARATION OF CONFORMITY according to ISO IEC 17050 1 and EN 17050 1 invent Supplier s Name Hewlett Packard Company Supplier s Address 1000 NE Circle Blvd Corvallis OR 97330 4239 USA declares that the product Product Name and Model sp400f Regulatory Model Number CRVSB 07BR Product Options All conforms to the following Product Specifications and Regulations EMC Class A EN 55022 2006 EN 55024 1998 A1 2001 A2 2003 Safety EN 60950 1 2001 EN 60825 1 1994 A1 2002 A2 2001 Telecom EN 301489 17 V1 2 1 EN 300328 V1 7 1 The product herewith complies with the requirements of the Low Voltage Directive 2006 95 EC the EMC Directive 2004 108 EC and the R amp TTE Directive 99 5 EC and carries the CE marking accordingly Additional Information 1 This product is assigned a Regulatory Model Number which stays with the regulatory aspects of the design The Regulatory Model Number is the main produc
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