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HP Fax Machine Digital Sender User's Manual

1. Light sourc Cold Cathode Fluorescent Lamp CCFL Interface Ethernet 10BaseT Optical resolution 600 dpi dots per inch Maximum scanning speed B W sending quality 4 pages per minute Color sending quality 3 pages per minute Photo sending quality 3 5 pages per minute Image processing Black and white documents Color documents Color and black and white documents High resolution color and black and white photographs print only Compression Software HP Smart Compression Imaging echnology utilizing CIP G4 and optimized JPEG compression AC line voltage 100 to 240 Vac 50 to 60 Hz Power consumption 30 W ide 38 W operating Noise pressure level 56 dB when operating the flatbed 68 dB when operating the ADF Weigh 10 9 kg 24 0 Ib Duty cycle 3 300 pages per month 71 72 Chapter A Specifications Feature Description Control panel display 240 by 64 pixels graphic LCD Blue dots on silver gray background Keypad 40 key alphabetic keypad 12 key numeric keypad Help key Simplex duplex key for single sided or double sided scanning Green go button and red stop button 4 context sensitive function keys Scan engin Full color and grayscale ADF automatic document feeder and flatbed scans Image calibration Color and tonal adjustment Data scaling and enhancement Automatic document feeder ADF 25 page capacity High feeding accuracy and reli
2. Loco U0 f you choose to enable the LDAP directory service optional LDAP server address LDAP search root Additional information needed for Fax configuration Q ax provider domain supplied by Internet fax provider C Fax billing address e mail address LY Prefix or Postage to use before fax number supplied by Internet fax provider LJ File format PDF or TIFF determined by Internet fax provider Additional information needed for HP JetSend configuration L HP JetSend enabled printer addresses Decisions and information needed for extended functionality O Do you want to enable DNS or WINS name resolution P address of the DNS server P address of the DNS server domai n P address of the WINS server Q Do you want to set up registered users at this time For each user you will need user name and user e mail address Q Do you want to enable guest usage Q Do you want to allow user self registration The configuration process To configure parameters 1 2 3 If you have not already done so turn the digital sender on Press SETUP ALT F4 from the main menu to go to the setup menu Press SETTINGS F2 and use the arrow keys to highlight the General configuration menu from the list which appears Press OK F1 In the configuration menu use the arrow keys to scroll to a parameter you want to modify and then press CHANGE F3 Con
3. Allow Guest Logi Permission for non registered users to send e mail and send i fax Address caching enabled E mail addresses and fax numbers entered during sending of a transmission are automatically added to the user s personal address book If disabled users must manually add an address or phone number to their personal lists Configuration menu parameters Configuration parameters on the control panel continued Parameter User self registration enabled Description Permission for users to create their own user profile If disabled only the administrator can add or change user profiles Network Menu IP Configurati o To specify how the digital sender network interface car obtains itsTCP IP configuration Choi c e s MANUAL From the control panel BOOTP Boot Protocol or DHCP Dynamic Host Configuration Protocol Automatically from the network the IP Address IP Subnet Mask and IP Gateway parameters are ignored A corresponding server must be running and properly configured The next time you open the configuration menu you see the values that the network interface card automatically discovered See Assigning an IP address to the digital sender on page 17 for details Wo things happen if you configured the IP address using BOOTP or DHCP and later change the IP address at the control panel 1 the IP address that was assigned is released and 2 the setting for this parameter c
4. Creating and maintaining user profiles To change a user profile 1 2 At the control panel press SETUP ALT F4 Then press USERS F1 If an administrator password is required the HP Digital Sender 8100C Administrator s Password dialog box appears Type the password and press OK F1 Select a name in the list of users by using the arrow keys or type the profile name in the Users field and press Mop rY F3 Modify the name e mail address password and password confirmation pressing ENTER after each field Press OPTIONS F2 and select YES F 1 or No F4 for each option in the user profile Press OK F1 To delete a user profile 1 2 At the control panel press SETUP ALT F4 Then press USERS F1 If an administrator password is required the HP Digital Sender 8100C Administrator s Password dialog box appears Type the password and press OK F1 Highlight a name in the list of users or type the profile name in the Users field and press DELETE F3 Press OK F1 to delete the user profile Press CANCEL F4 to return to the Users screen without deleting the proile Deleting a user profile also deletes that user s address book 44 Chapter 3 Administering Working with address books This section contains information about address books that pertains to the adminstrator The administrator maintains these categories in the LISTS option of the SETUP ALT F4 menu Public E mail Lists Contains pr
5. Notification of e mail delivery A user can choose whether or not to receive a receipt for the delivery of an e mail If the user chooses to receive a receipt the user receives a notification of e mail delvery If the administrator enables AutoBCC in the E mail configuration menu the user will receive a return copy of the message Notes about notifications E mail notifications require that the recipients have an e mail address configured in their user profik Administrator tools Items in the Tools menu are generally used for troubleshooting or diagnostic reasons This identical menu is found in each of the configuration menus If no administrator password has been configured any user has access to the Tools menu Therefore it is recommended that an administrator password be created when the digital sender is set up Shutting down and restarting Use the shutdown procedure for the following reas o n s to prepare the digital sender to be physically turned off for example when you need to replace a part or to close down for holidays when instructed to do so by troubleshooting steps or HP customer support Notes about the procedure Shutdown locks the digital sender from use until you restart it The procedure does not turn the power off Jobs in process might be interrupted and lost 38 Chapter 3 Administering Note CAUTION To shut down 1 Make sure the digital sender is idle 2 Atthe control pane
6. O HEWLETT PACKARD Administrator Guide C HP Digital Sender 8100C Administrator Guide Copyright information Copyright Hewlett Packard Company 2000 All rights reserved Reproduction adaptation or translation without prior written permission is prohibited except as allowed under copyright laws Publication number C7707 90006 First Edition April 1 2000 Trademark credits Adobe the Adobe logo Acrobat the Acrobat logo Adobe Circulate and the Adobe Circulate logo are trademarks of Adobe Systems Incorporated CompuServe is a U S trademark o CompuServelnc Microsoft Windows and Windows NT are U S registered trademarks of Microsoft Corporation Pentium is a U S registered product of Intel Corporation LDAP code libldap client library and liblber encoding decoding library used courtesy of University of Michigan at Ann Arber Copyright 1992 1999 Regents of the University of Michigan All rights reserved All other products mentioned herein may be trademarks of their respective companies Warranty The information contained in this document is subject to change without notice Hewlett Packard makes no warranty of any kind with respect to this information HEWLETFPACKARD SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR APARTICULAR PURPOSE Hewlett Packard shall not be liable for any direct indirect incidental consequential or other damage alleged i
7. You might be more familiar with assigning IP addresses to network devices from a DHCP or BOOTP serva In this scenario you prepare the device attached to the network make an entry for it on the DHCP or BOOTP server and then turn the device on The HP JetDirect print server network interface card inside the HP Digital Sender 8100C picks up its IP information from the DHCP or BOOTP serve You can let the digital sender time out to a default IP address In fact this happens automatically if you do not manually assign an IP address at the control panel within the timeout period of 2 minutes The default IP address is nota valid address You must change the address to one of your own assignment Yu can use the control panel to do this at any time Preparing for configuration Before you start configuring th e HPDigital Sender 8100C for the first time take a few minutes to prepare so that you can complete the steps without interruption Use the checklist on the following page 17 18 Chapter 2 Installing the digital sende Configuration Checklist Decisions needed for installation m Register the digital sende L Method you want to use to assign IP address to the digital sender manually at he control panel or from a DHCP or BOOTP server Information needed for e mail configuration P address for the digital sender P subnet mask P gateway E mail server address E mail default from e mail address
8. maximum number 74 name not found 60 not registered 60 types 11 utilities software 69 V versions boot block 36 firmware 35 multi boot program 36 print server firmware 35 product 35 scanner firmware 36 voltage AC line 71 W warranty hardware 63 software 63 year 2000 65 watts consumed 71 Web JetAdmin See HP Web JetAdmin websites Adobe Systems Incorporated 9 firmware upgrade 49 weight digital sender 71 paper 7 WINS Windows Internet Naming Service configuration problem 60 WINS Server Address parameter 28 World Wide Web support service 69 worldwide support options 67 WWW support service 69 Y Y2K warranty 65 year 2000 warranty 65 L HEWLETT PACKARD Copyright 2000 Hewlett Packard Company Manual Part No C7707 90006
9. postage Ty reentering the information in the Network configuration menu urn the digital sender off and then back on I the problem persists contact HP customer support The i fax function isn t There is a problem with the i configured Please contact the fax configuration administrator or refer to the documentation See Configure l fax parameters on p age21 57 58 Chapter 4 Troubleshooting Control panel messages continued Message Description Actions Internal error codes Digital Sender halted Internal problem See the internal error table starting on page 61 Invalid credentials Check account name and passw ord The account name and password that have been configured for authenticating LDAP searches are invalid Use the E mail configuration menu at the control panel to change the account name and password Invalid password Press any key to retry The digital sender did not recognize the password you entered Press any key and then retype the password The password is case sensitive so make sure you type the right combination of uppercase and lowercase letters f the problem persists see Erasing administrator password on pag 631 JetDirect not responding Please check the card or the firmware version The firmware version of the HP JetDirect print server interface card installed in the digital sender is not compatible with
10. Framing err parameter 35 FROM field in e mail messages 28 FW Date parameter 35 FW Ver parameter 35 82 Index G G4 compression 71 Gateway Addr status 35 gateway server default 35 German noise declaration 77 glass cleaning scanner 52 scanner 13 guest login 32 guest users description 11 H hardware components 12 internal problems 61 repair assistance 67 specifications 71 warranty 63 HP authorized dealers 69 HP JetDirect Cfg parameter 36 HP JetDirect FW Rev parameter 35 HP JetDirect ID parameter 36 HP JetDirect Prd parameter 35 HP JetDirect printer servers connector to card 14 firmware version installed 35 ID 36 not responding 58 product number installed 35 timeout 36 troubleshooting 62 HP JetDirect Timeout parameter 36 HP JetSend configuring devices 23 HP Smart Compression Imaging Technology 71 HP Support Assistant compact disc 69 HP Web JetAdmin 24 umidity specifications 73 ID HP JetDirect printer server 36 l fax configuration problem 57 configuring 16 configuring at control panel 21 dependencies 6 fax file format 29 not configured 57 support 10 image processing options 71 image quality default for e mail messages 29 image compression 71 inconsistent DNS configuration 56 e mail configuration 57 incorrect passwords 60 increasing contrast 41 initializing address books failure to 61 nitializing TCP IP status 35 installation testing 24 installing digital sender 15 insufficien
11. Middle East Africa New Zealand Philippines Singapore South Africa Taiwan Thailand Venezuela Viet Nam 81 3 3335 8333 60 3 295 2566 01 800 472 6684 41 22 780411 64 9 356 6640 63 2 8673551 65 272 5300 34902 321 123 886 2 2717 0055 66 2 661 4000 800 47 888 84 0 8 823 4530 HP support HP support Online services for 24 hour access to information over your modem we suggest these services World Wide Web URL Firmware upgrades printer drivers updated HP printer software plus product and support information may be obtained from the following URLs for HP Digital Sender 8100C http www digitalsender hp com in the U S http www hp com in Europe http www2 hp com Printer drivers may be obtained from the following sites in Japan ftp www jpn hp com drivers in Korea http www hp co kr in Taiwan http www hp com tw or the local driver website http www dds com tw America Online America Online Bertelsmann is available in the U S France Germany and U K Printer drivers updated HP printer software and support documentation to help answer your questions about HP products are availabe Use Keyword HP to start your tour or call 1 800 827 6364 preferre distomer 1118 to subscribe In Europe call the appropriate number below Austria 022 58 58 485 France 353 1 704 90 00 Germany 0180531 31 64 24PF min Switzerland 0848 9 10 11 United Kingdom 0800 279 12
12. This action cannot be undone Note Administrator tools To reset to Factory defaults 1 Make sure the digital sender is idle 2 Atthe control panel press SETUP ALT F4 Then press SETTINGS F2 3 Select any of the configuration menus If an administrator password is required the HP Digital Sender 8100C Administrator s Password dialog box appears pe the password and press OK F1 4 When the configuration menu appears press TOOLS F2 5 Select Factory defaults and press OK F1 6 Press OK F1 to confirm that you want to reset to factory defaults Checking the address book database At any time you can check the database of address books to correct problems and inconsistencies in the information Perform the database check for the following reasons when the digital sender seems to be performing slowly for no apparent reason when the digital sender was inadvertently turned off during a sensitive operation such as saving configuration changes when you detect inconsistencies between address books and distribution lists when instructed to do so by troubleshooting steps or by HPcustomer support Notes about the procedure The procedure causes the digital sender to shut down and then restart The procedure can take as long as 25 minutes based on the amount of information in address books If the check fails turn the digital sender off and back on and then try again If the problem persists the addr
13. To restore the digital sender 1 Make sure the computer you are using has the Backup and Restore utilities installed 2 Ata command lire run Restore using the following syntax restore exe f Restore File d Digital Sender p Administrator Password 1 tr Note Example restoreexe f c data data tgz d xxx xxx xxx xxx p password I tr Backup and Restore code Source Description Idir Directory must be in a volume supporting long file names ld Digital sender network name or IP address Ip Digital sender administrator password N Log results in log file backup log or restere log htr Log low level activity in trace file backup trc or restore trc if Restore fil generated by previous backup 52 Chapter 3 Administering Cleaning the digital sender CAUTION Digital Sender glass When to clean as necessary when vertical streaks appear on electronic forms of sent documents To clean the glass Clean the glass surface gently using a soft cloth Do not press hard on the glass surface you could break the glas You may dampen the cloth with water isopropyl alcohol or window cleaner if necessay Do not use other cleaning fluids They may damage the digital sender Never spray cleaning fluid directly on the digital sender glass Cleaning the digital sender 53 ADF When to clean if paper documents in good condition begin to mis feed when vertical streaks appear on electronic for
14. actions Jobs state This screen reveals the status of the last five jobs processed by the digital sender See Job s state on pag e33 for details Revision pag The Revision page that you can display at the control panel is an important troubleshooting tool Ability to display the page indicates that the digital sender is operating correcty Information on the page reveals the status of your network and the network interface card The page is also your reference for information about firmware versions and product numbers sometimes needed when you contact H Pcustomer support See Revision page on page 34 for details 55 56 Chapter 4 Troubleshooting Troubleshooting the digital sender General digital sender troubleshooting Use the table in the user guide to solve common problems encountered while using the digital senda Contact HP customer support see pag e67 if the actions suggested there do not resolve the problem Control panel messages The following table lists the messages the control panel might display which may require the administrator s attention The table also lists the cause of the message and recommended actions See the user guide for other control panel messages Note The messages are listed in alphabetical order Messages that report normal status are not included Control panel messages Message Description Actions AB Error codes The default From e m
15. administrator 31 description 11 do not match 59 erasing administrator 31 incorrect 60 invalid 58 LDAP control panel 29 performance paper handling 7 scanning speed 71 permissions using device 32 Personal E Mail address books description 44 maximum destinations in a list 74 maximum number of addresses 74 maximum number of lists 74 photographs sending 8 post processing error status 33 power connector socket 14 power switch 14 power consumption 71 PP Error status 33 ppm scanning speed 71 print server connector to card 14 printers drivers 69 maximum number for convenience copying 74 sending to 10 printing dependencies 6 Processing status 33 product version 35 profiles creating and maintaining user 42 programs installed for digital sender 24 protocols dependency on 6 supported 6 used for e mail 9 Public E Mail address book adding addresses 47 deleting addresses 47 description 44 maintaining 47 maximum number of addresses 74 maximum number of lists 74 public lists adding lists 45 deleting lists from 45 maintaining 45 Public Printers address book maximum number of printers 74 Q quality B W Document 8 Color Document 8 Color B W Photo 8 quality modes 8 queue jobs in 33 R Reader website 9 Ready status 35 receipts e mail delivery 37 Received pkts parameter 35 registered users deleting 43 description 11 repair and replacement 63 repair assistance 67 replacement and repair 63 replacement parts 66 rese
16. eeeeeeeeees 55 Troubleshooting the digital sende 0c cee eee e cece ee enes 56 General digital sender troubleshooting 000eeeeeee 56 Control panel messages ccc cece cece cere cece eee eeees 56 Troubleshooting network problems cc eeee cece eeeeees 62 Network interface card troubleshooting eeeeeeeee 62 5 Warranty and support information Hewlett Packard limited warranty statement eeee eens 63 Hewlett Packard Year 2000 warranty cece cece eee ee eees 65 Replacement parts and accessories 0 eeece cece cece eeeeeee 66 HP customer support options worldwide seeeeeeceeeeeeee 67 HP supp rt 2 4 suuu en 69 Appendix A Specifications Equipment specifications 0 cece cece cece cece eee eeeeeeeees 7 Environmental range ssessesssosecseoseosecseoseeseeseeee 73 Supported capabilities 0 cece cece eect eee cece ee eeees 74 Declarations of Conformity 00 e cece eee cece cece eee eeees 75 German noise declaration 00 c cece cece cece eee e eee eeeens 77 Index Introduction 5 1 About the digital sender Introduction The HP Digital Sender 8100C can be directly connected to TCP IP networks It converts black and white and color documents drawings and photographs into electronic format and distributes them directly to several types of destinations e mail add
17. network or whether an error condition exists See Revision page on pag e34 for a description of all parameters and for steps on how to access the Revisionpage If the digital sender fails to connect to the network verify the following information is correctly entered in the Network configuration menu P address P subnet mask P gateway Refer to http vwww digitalsender hp com for advanced network troubleshooting guides Hewlett Packard limited warranty statemen Warranty and support information Hewlett Packard limited warranty statement HP PRODUCT DURATION OF WARRANTY HP Digital Sender 8100C One year 1 HP warrants HP hardware accessories and supplies against defects in materials and workmanship for the period specified above If HP receives notice of such defects during the warranty period HP will at its option either repair or replace products which prove to be defective Replacement parts may be either new or like new HP warrants that HP software will not fail to execute its programming instructions for the period specified above due to defects in material and workmanship when properly installed and used If HP receives notice of such defects during the warranty period HP will replace software media which does not execute its programming instructions due to such defects HP does not warrant that the operation of HP products will be uninterrupted or error free If HP is unabk within a r
18. paper or the sending process times out PP Error Post processing error An error occurred when the digital sender was converting the pagels to PDF or TIFF Ty re scanning and re sending the message 34 Chapter 3 Administering Revision page The Revision page displays useful information about the digital sender see the table on the next page Use it for the following reasons verify configuration settings verify the operating status of the network interface card learn the MAC address of the digital sender learn firmware version numbers The Revision page is in English only even if you configure the control panel for a different language To display the Revision page 1 At the control panel press STATUS ALT F3 2 Press REVISION F1 Obtaining status and activity information Revision page parameters Parameter Descriptions Box Version Product version FW Ver Version of firmware installed in the digital sencer FW Date Release date of the firmware installed in the digital senchr HP JetDirect Prd Product number of the network interface card HPJ3N3A Ethernet 10Base T networks HP JetDirect FW Rev Version of firmware installed on the network interface card G xx xx MAC Address Unique LAN hardware address assigned to the network interface card at the time of manufacture for example 0060B072525E IP Address UniqueTCP IP address of the network interface card
19. user profiles 42 address books adding lists 45 adding to public e mail 47 checking 39 clearing database 40 44 control panel error messages 56 deleting lists from 45 descriptions 44 error messages 56 errors 57 failure to initialize 61 internal errors 61 maintaining 45 Address Caching Enabled setting 26 addresses adding to distribution list 46 deleting from distribution list 46 ADF automatic document feeder cable 14 cleaning 53 connector socket 14 illustration 13 maximum pages 7 paper sizes supported 7 specifications 72 adjusting contrast for scanning 41 contrast of display 48 administrator activities 25 changing password for 31 description 11 erasing password for 31 tools 37 Administrator E mail parameter 26 Administrator Full Name parameter 26 administrator guide part numbers 66 Administrator Password parameter 26 Adobe Acrobat Reader website 9 agreements service 69 Allow Guest Login parameter 26 America Online support service 69 AOL support service 69 assigning IP address default timeout 17 manually 27 authorized dealers 69 Auto BCC Function Enabled parameter 29 automatic document feeder ADF See ADF automatic document feeder B B W contrast changing 41 B W Document sending quality 8 backing up address books 50 codes 51 device configuration 50 80 Index backup utility 50 Bad packets parameter 35 Boot Block Ver parameter 36 BOOTP using to assign IP address 17 Box Ver
20. 00 18 00 U K 44 171 512 5202 CET Sunday Thursday International 44 0 171512 52 02 Hungarian 36 0 1 31111 Czech 42 02610 7310 Italian Italy 39 02 264 10350 08 00 18 00 Monday Thursday Norwegian 47 2 11 6299 08 00 16 30 Friday Polish 351 0 1 3176333 Danish 45 3929 4099 Portuguese Portugal 7 095 797 3520 Dutch Belgium 32 0 2 626 8806 09 00 18 00 CET Netherlands 31 0 20 606 8751 Russian 27 86 MO 1030 Finnish 358 0 203 47 288 08 00 17 00 CET French Belgium 32 0 2 626 8807 Spanish Spain 46 0 86192170 France 33 0 1 43 62 34 34 Swedish 41 0 84801 11 German Germany 49 0 180 52 58 143 Switzerland 90212 224 59 25 24PF min Turkey 44 01171512 52 02 Austria 43 07114201080 Greek 30 011 6884 11 09 00 17 00 CET 68 Chapter 5 Warranty and support information All other countries worldwide Use the telephone number below for your country to obtain support during th warranty period If you require support after your warranty has expired additional product repair services or if your country is not listed below see the administrator gude Argentina Australia Brazil Canada China Chile Hong Kong India Indonesia Korea Seoul Korea outside Seoul 541 778 8380 61 3 8877 8000 011 829 6612 1 905 206 4663 86 0 10 6564 5959 800 360 999 85 2 2802 4098 91 1 682 6035 91 1 682 6069 62 21 350 3408 82 2 3270 0700 080 999 0700 Japan Malaysia Mexico
21. 0C The administrator password is case sensitive To change or set administrator password 1 2 3 oO nN oO OI Make sure the digital sender is idle At the control panel press SETUP ALT F4 Then press SETTINGS F2 Select the General configuration menu If an administrator password is already required the HP Digital Sender 8100C Administrator s Password dialog box appears Type the password and press OK F1 When the configuration menu appears select Administrator Password and then press CHANGE F3 Ype the old administrator password and press ENTER Ype the new password and press ENTER Wpe the new password again and press CONFIRM F1 Press SAVE F1 to save the password and exit the menu Erasing administrator password If you forget the administrator password and cannot access any of the password protected areas call H Aechnical Support see pag e88 31 32 Note Chapter 3 Administering Determining who can use the digital sender The administrator determines who can use the digital sender either registered users only those with a user profile or both registered users and guest users To determine who can use the digital sender 1 2 3 Make sure the digital sender is idle At the control panel press SETUP ALT F4 Then press SETTINGS F2 Select the General configuration menu If an administrator password is required the HP Digital Sender 8100C Administrator s Password dialog box appear
22. 34 Obtaining software utilities and electronic Information See HP customer support options worldwide on page67 HP direct ordering for accessories or supplies Call 1 800 538 8787 U S or 1 800 387 3154 Canada HP Support Assistant CD ROM D locate HPAuthorized Dealers call 1 800 243 9816 U S or 1 800 387 3867 HP Service Information This support tool offers a comprehensive online information system designed to provide technical and product information on HP prodwts To subscribe to this quarterly service call 1 800 457 1762 in the U S or Canada 31 555 384279 in Europe 0800 960 274 in the U K 65 740 4477 in the Asia Pacific region and 1 801 431 1587 in Latin America Canada HP Service Agreements Call 1 800 835 4747 U S or 1 800 268 1221 Canada Extended Service 1 800 446 0522 Locating HP Resellers Hewlett Packard appliances peripherals personal computers supplies and accessories are available at HPauthorized resellers worldwde To find the one nearest to you contact United States 1 877 DSENDER 373 6337 Canada 1 800 387 3867 Europe http wwww hp com and select Assistance and Other Countries 69 70 Chapter 5 Warranty and support information Equipment specifications Specifications Equipment specifications Feature Description Product t y p Flatbed and sheetfed Scanning elemen Charged coupled device
23. T 4 decreases SHIFT ALT increases 49 Upgrading the digital sender firmware Upgrading the digital sender firmware If you register with the digital sender website http wwvw digitalsender hp com you will be notified by e mail when a firmware upgrade is available for the digital sender Notes about the procedure When you upgrade the digital sender firmware you replace the existing firmware image with one or more new Tiles The digital sender is locked from use until the upgrade has finished This procedure causes the digital sender to shut down and restart The upgrade interrupts any job in progress If the digital sender detects a problem with the new firmware version it automatically reverts to the old version The upgrade takes from 1 to 5 minutes To upgrade the digital sender firmware 2 Download the firmware upgrade file from the digital sender website hi tp www digitalsender hp co toa computer which shares the network with the digital sender Follow the instructions on the website for upgrading the firmware image At the end of the procedure you are notified of the upgrade s success a failure 50 Chapter 3 Administering Backing up and restoring the digital sender Note Note The Backup and Restore utilities save and recover the configuration of all personal and public address books and the configuration of the digital sender These utilities are stored in the Utility f
24. The 90 day period begins with the first support call and it must be within the one year hardware warranty period However your standard long distance phone charges still aply Have your product nearby and your serial number ready when calling After your free telephone support period has expired fee based telephone assistance is available to answer your product questions Call 1 900 555 1500 2 50 per minute U S only orall 1 800 999 1148 25 per call Visa or MasterCard U S and Canad a Monday through Friday from 7 am to 6 pm and Saturday from 9 am to 3 pm Mountain Time Charges begin only when you connect with a support technician Prices subject to change European Customer Support Center Language and In Country Options Availab Open Monday through Friday 8 30 18 00 CET unless otherwise noted HP provides a free telephone support service for 90 days beginning with the first support call but it must be within the one ear warranty period By calling a telephone number listed below you will be connected to a responsive team waiting to help you If you require support after your 90 day free phone support has expired you can receive support for a fee through the same telephone number The fee is charged on a per incident basis When callingP have the following information ready product name and seri al number date of purchaseand description of the problem English Ireland 353 0 1 662 5525 Hebrew 972 0 9 9524848 09
25. The confirmation dialog box appears Press OK to clear the data base Press CANCEL to exit 6 The data base is cleared and the digital sender re starts Note Administrator tools B W Contrast If e mail or i fax documents sent by the digital sender appear too light or too dark the problem may be solved by adjusting the contrast Use this feature much the same way you would use a similar function on a phot ocopier decreasing the contrast lightens the scan of the image increasing the contrast darkens it To change the contrast for sending 1 2 At the control panel press SETUP ALT F4 Then press SETTINGS F2 Select any of the configuration menus If an administrator password is required the HP Digital Sender 8100C Administrator s Password dialog box appears Wpe the password and press OK F1 When the configuration menu appears press TOOLS F2 Select B W Contrast and press OK F1 By default the digital sender is set to Automatic Press ENTER then use Aand Y to switch to Manual Press ENTER Use or to move to the contrast ba Move the marker to the left to lighten the contrast move the marker to the right to darken the contrast Press Save F1 In general the BIW Contrast setting should be kept on Automatic unless a contrast adjustment is necessary to improve readabilty 4 42 Chapter 3 Administering Creating and maintaining user profiles Note This section contains information about user p
26. This is assigned by the administrator Subnet Mas If subnets are used the filter used to identify the subnet of the HPJetDirect print server network interface card This is assigned by the administrata TCP IP statu Status of the connection to the network INITIALIZING The network interface card is searching for a valid IP address After 2 minutes a default IP address is automatically assigned READY The network interface card has been assigned an IP address and is actively connected to the network ERROR A network or network interface card error has been detected Gateway Addr IP address of the default gateway server used to communicate with nodes on other subnets or networks Received pkts btal number of packets received without error Bad packets btal number of packets received with errors Framing er btal number of packets received that contained a CRC cyclic redundancy check or framing alignment erro Tansm pkts btal number of packets transmitted without error on the network Collisio n btal number of packets that were not transmitted due to successive collisions Late collision btal number of packets that were not transmitted due to late collisions collisions after the 64th byte of a packet 36 Chapter 3 Administering Revision page parameters continued Parameter Descriptions Log Server Addr IP address of the host computer that receives syslog messages from th
27. You can enable send to printer by setting up one or more HPJetSend enabled printers on the network for use with the digital sender The printers you designate must be HP JetSend enabled connected to the network and have a valid TCP IPaddress See the HP JetSend website http wwwv jetsend com for a list of HP JetSend enabled printers Security The HP Digital Sender 8100C operates as a stand alone unit on the network You administer each digital sender independently of any other device on the network under a password that applies only to that digital sender The digital sender accepts three types of users registered users Individuals who have created their own user profile on the digital sender Only registered users have personal e mail address books and lists that are accessible at the digital sender guest users Individuals who are not registered users and who do not have user profiles Guest users can use the digital sender and all public address books However they cannot see or use personal address books The administrator can disable guest user access administrator for the digital sender The individual referred to as the administrator in this guide who performs administrator activities for the digital sender Because the digital sender is a stand alone unit on the network these activities can be performed independently of any other network activity Network administrator privileges for the digital sender do not
28. ability Variety of paper sizes and weights Correct order output Automatic start and stop at any speed Environmental ranges Environmental ranges CAUTION 13 Temperature Operating 10 to 35 C 50 to 95 F Storage 40 to 60 C 40 to 140 F Humidity Operating 10 to 80 noncondensing 10 to 35 C Storage 0 to 90 The operating environment should be stale with no abrupt changes in temperature or humidity or your digital sender might be damaged If you move the digital sender from a cold to a warm environment wait about two hours before using it 74 Chapter A Specifications Supported capabilities Operating capabilities Description Maximum Multiple selections at control panel combination of each 128 individual e mail address and each distribution list Destinations for an e mail message combination of all individual 1 024 e mail addresses and all addresses in selected distribution lists Destinations for a fax transmissi 0 1 024 Characters in a telephone numbe 80 Memory capabilities Description Maximum Users 4 096 Public e mail addresse 200 000 Fax numbers 2 048 Size of public e mail distribution i s t 512 Number of public e mail distribution li s t 512 Size of fax distribution li s 512 Number of fax distribution lists 512 Public HP JetSend enabled printers 64 Size of personal e mail addres s b o o 256 Number of personal dist
29. administrator specific activities is blocked by the administrator password It is recommended that administrator create a password during the setup of t he HPDigital Sender 8100C 26 Chapter 3 Administering Configuration menu parameters Parameters that use an IP address can show only the numeric address even when a symbolic name has been assigned to a devie Configuration parameters on the control panel Parameter Description General Menu Administrator E mail Administrator e mail address required Up to 255 characters are allowed Administrator Full Name Full name of the administrator Up to 31 characters are allowed Administrator Passwor d Password for this digital sender You can have a different password for each digital sender Up to 15 characters are allowed The password is case sensitive Langua g Language in which keys and messages appear at the control panel Choices English French German Italian or Spanish The language changes as soonas you select a different language Date Current date CLEAR sets the date to Jan 1 1980 Time Current time 24 hour clock CLEAR sets the time to midnight 0 0 Time Zone Based on Greenwich Mean Time GMT In the USA Eastern Standard Time is five hours 5 00 behird GMT Paper Size Default size for the scanning area Users can override this setting at the control panel Choices Lette A4 orLegal
30. ail address is not set Cannot send e mail messages if From field is not provided either at control panel or in registered user profile An internal problem in accessing address books has occurred A default FROM e mail address is missing from the configuration urn the digital sender off and then back on Perform a database check see Checking the address book database on pag e39 f the problem persists note the error codes and contact H Pcustomer support Use the E mail configuration menu to configure the default FROM e mail address f the problem persists contact HP customer support The DNS configuration is inconsistent Please chec k There is a problem with the DNS Domain Name System configuration Using the Network configuration menu make sure that you have correctly configured a DNS server and default domain Ty reentering the information in the configuration menu If the problem persists contact HP customer support Control panel messages continued Troubleshooting the digital sender Message Description The e mail configuration is There is a problem with the inconsistent Please chec k e mail configuration Actions Using the E mail configuration menu make sure that you have correctly configured the e mail server address and e mail default FROM address Ty reentering the information in the Network configuration menu urn the digital sender off and then ba
31. aper size in ADF 7 media See index entry for specific type of media memory capabilities 74 messages ontrol panel 56 nternal error 61 network error 59 MIME support 9 minimum configuration 16 paper size in ADF 7 modes sending 8 modifying user profiles 42 Multi Boot Ver parameter 36 5 N network collisions 35 connector to interface card 14 error codes 59 errors on job state screen 33 framing errors 35 Operating systems supported 6 packets 35 problems connecting to 62 server type 6 supported protocols 6 troubleshooting interface card 62 no matches found message 59 noise German declaration 77 levels 71 notification e mail delivery 37 numbers product and part 66 NW Error status 33 0 object not found message 59 online support services 69 operating humidity specification 73 temperature 73 operating systems supported networks 6 optical resolution 71 optional configuration 16 optional parameters configuring 22 overview digital sender 5 P packets network 35 pages capacity of ADF 7 displaying Revision 34 displaying Tasks 36 Revision 55 pages per minute scanning speed 71 paper maximum in ADF 7 sizes supported 7 specifications 7 weights supported 7 Paper Size parameter 26 84 Index parameters configuration menu 26 configuring e mail at control panel 20 configuring extended and optional 22 configuring l fax 21 part numbers 66 partial results message 59 parts of product 12 passwords changing
32. be liable for damage to tangible property per incident up to the greater of 300 000 or the actual amount paid for the product that is the subject of the claim and for damages for bodily injury or death to the extent that all such damages are determined by a court of competent jurisdiction to have been directly caused by a defective HP product TO THE EXTENT ALLOWED BY LOCAL LAW THE REMEDIES IN THIS WARRANTY STATEMENT ARE THE CUSTOMER S SOLE AND EXCLUSIVE REMEDIES EXCEPT AS INDICAIED ABOVE IN NO EVENT WILL HP BE LIABLE FOR LOSS OF DAIAOR FOR DIRECT SPECIAL INCIDENTAL CONSEQUENTIAL INCLUDING LOST PROFIT OR DATA OROTHER DAMAGE WHETHER BASED IN CONTRACT TORT OR OTHERWISE FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND THE WARRANTY TERMS CONTAINED IN THIS SATEMENT EXCEPTTO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLETO THE SALE OF THIS PRODUCT TO YOU Hewlett Packard Year 2000 warranty 65 Hewlett Packard Year 2000 warranty Subject to all of the terms and limitations of the HP Limited Warranty Statement provided with this HP Product HP warrants that this HP product will be able to accurately process date data including but not limited to calculating comparing and sequencing from into and between the 20th and 21st centuries and the year 1999 and 2000 including leap year calculations when used in accordance with the Product docum
33. ck on If the problem persists contact HP customer support The e mail function isn t There is a problem with the configured Please contact the e mail configuration administrator or refer to the documentation E mail server not available You selected the e mail Contact the administrator function but the e mail server is turned off or cannot be reached Errors were found when An internal check of the checking the address book address book database found Initialize address book significant problems See Configure e mail parameters on page20 Urn the digital sender off and then on again Make sure all cabling is securely connected Make sure the e mail server is running and can be reached from the portion of the network on which the digital sender is installed Make sure the network interface card is communicating with the network I do this verify that theTCP IP status parameter on the Revision page reads HEFL and then try to reach the digital sender using a network command such as ping Reset address books by answerirg Yes to the control panel question Wait for the reset to complete and then restore a backup copy of the address book The l fax configuration is There is a problem with the l inconsistent Please chec k fax configuration Using the I fax configuration menu make sure that you have correctly configured the l fax domain fax account e mail address fax prefix and or fax
34. d for WINS Windows Internet Naming Service symbolic name resolution if you identify servers and devices on your network by network name instead of by IP address CLEAR sets the address to 0 0 0 0 If left blank or set to 0 0 0 0 the function is disabled E mail Menu E mail Server Addr IP address of the e mail SMTP MIME server CLEAR sets the address to 0 0 0 0 If left blank or cleared the e mail service is disabled Both the E mail Server Addr and E mail Default From parameters must be enabled for the e mail service to work E mail Default Fro Default e mail address for the FROM field in e mail messages from the digital sender This default address is used an y when users have not registered at the control panel and send an e mail message without entering anything in the FROM field Up to 255 characters are allowed If left blank or cleared the e mail service is disabled Both the E mail Server Addr and E mail Default From parameters must be enabled for the e mail service to work Note You must provide a default e mail address to prevent users from sending anonymous e mail messages E mail Default Subje c Default text for the SUBJECT field in e mail messages sent by the digital sende This default text is used an y when users do not provide a subject of their own directly from the control panel keypad Up to 128 characters are allowed Configuration menu parameters Configuration parameters on the c
35. d press OK F1 Select the distribution list you want to edit Press OK F1 to modify the list Select the addresses Press DELETE F3 Press OK F1 to confirm the deletion CAUTION Working with address books Maintaining the Public E mail address book Only the administrator can change information in the Public E mail address book To add an address to the Public E mail address book 1 2 3 Press SETUP ALT F4 then Lists F3 Select Public E mail Addresse If an administrator password is required the HP Digital Sender 8100C Administrator s Password dialog box appears Type the password and press OK F1 Add an address by doing one of the following e ype a name for this entry in the Name field and press ADD F1 e f the digital sender is set to work with an LDAP server begin typing the first letters of an entry and press SEARCH F2 Use the A and y keys to select an entry and press OK F1 Change the name and e mail information for this entry as recessary Use TAB to move between fields Press SAVE F1 Repeat steps 4 through 6 for each address you want to add When finished click Save F1 To delete an address from the Public E mail address book 1 Press SETUP ALT F4 then Lists F3 2 Select Public E mail Addresse 3 Ifan administrator password is required the HP Digital Sender 8100C Administrator s Password dialog box appeas Type the password and press OK 4 pea display name or c
36. d such as ping ure the LDAP server is running heck that the network is properly configured the problem persists contact HP customer C n Check with the LDAP server administrator to mak si C support Network error code There is a problem with the network interface card urn the digital sender off and then back on Check the TCP IP status parameter on the Revision page If it displays HEFE try reaching the digital sender usi twork command such as ping If it display note the codes and contact HP customer support No matches found There is no entry in the LDAP directory that matches your search string and search criteria Check the accuracy of your search string and search criteria Object not found Check your configuratio n Partial results Check your configuratio n Either the search root or the name password combination for authenticating searches in the LDAP server is incorrect The search root for searches in the LDAP server is incorrect Use the E mail configuration menu at the control panel to correct the search root or name password combination Use the E mail configuration menu at the control panel to correct the search root Passwords do not match Press any key to retry During the procedure to change password the confirming password that was entered did not match the first password Ty again 59 60 Chapter 4 Troubles
37. e HP JetDirect print server HP JetDirect Cfg HP JetDirect Timeou Indicates how the digital sender has received its TCP IP configuration DHCP Automatically from a DHCP server MANUAL Manually from entries made at the control panel Timeout value in seconds that an idle data connection is allowed to remain open Valid values are 0 to 3600 A value of 0 disables the timeout mechanism The default is 90 seconds HP JetDirect ID HP manufacturing identification code assigned to the network interface card Boot BlockVe Version of the digital sender startup boot program This information is used only by HP manufacturing and HP customer support Multi BootVer Version of the digital sender multi boot program This information is used only by HP manufacturing and HP customer support Engine PW Wer Version of firmware used by the digital sender scanner engne This information is used only by HP manufacturing and HP customer support Running Imag e The firmware image currently running Either 1 or 2 Tasks The asks page lists the services running on the digital sender at that moment Each task is assigned a Status Error Number Errno and State Si Tasks cannot be modified or deleted and are diagnostic tools that may be referred to by HTechnical Support staff To display the Tasks page 1 At the control panel press STATUS ALT F3 2 Press TASKS F2 Notification of e mail delivery 37
38. easonable ime to repair or replace any product to a condition as warranted customer will be entitled to a refund of the purchase price upon prompt return of the product HP products may contain remanufactured parts equivalent to new in performance or may have been subject to incidental use The warranty period begins on the date of the delivery or on the date of installation if installed by HP If customer schedules or delays HP installation more than 30 days after deliverywarranty begins on the 31st day from delivery 63 64 Chapter 5 Warranty and support information Note Warranty does not apply to defects resulting from improper or inadequate maintenance or calibration software interfacing parts or supplies not supplied by HP unauthorized modification or misuse operation outside of the published environmental specifications for the product or improper site preparation or maintenance Operation of the digital sender beyond the limit of its nominal duty cycle scanning greater than the equivalent of 3300 pages per month shall be deemed digital sender abuse and all repairs thereafter are to be billed on a time and materials basis 7 10 TO THE EXTENT ALLOWED BY LOCAL LAW THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTYWHETHER WRITTEN OR ORAL IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTIES OF MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE HP will
39. ectly connectedto TCP IP network A 10Base T ethernet connection is provided by the network interface card that comes installed in the digital sender Dependency matrix The following table shows the HPDigital Senda 8100C services that are available and their dependencies Dependency matrix Service Dependencies Send to e mail An e mail SMTP MIME server directly connected to al CP IP network that can be reached from the digital sender not a dial up connection Send to Internet fax An e mail SMTP MIME server directly connected to aTCP IP network that can be reached from the digital sender not a dial up connection and an account with an Internet fax provider Send to an A HP JetSend enabled printer connected to the network HP JetSend enabled printer Features Performance For maximum scanning speeds see Equipment specifications on pag e 1 Paper handling The HP Digital Sender 8100C supports multiple paper sizes letter 215 9 by 279 mm 8 5 ly 11 inche s e A4 210 by 297 mm 8 3 ty 11 7 inche s Legal from the ADF only 215 9 by 355 6 mm 8 5 by 14 inch e s Paper weight 60 to 105 g m 16 to 28lb Up to 25 sheets of letter A4 or legal paper can be stacked in the ADF maximum height of 3 mm or 0 1 inches ADF paper sizes Item Width Length Maximum paper size 215 9 mm 8 5 inches 355 6 mm 14 inches Minimum paper siz 148 5 mm 5 9 inches 210 mm 8 3 inches Sendin
40. edefined groups of e mail addresses available to anyuser Only the administrator can change information in this address book Public E mail Addresses Contains e mail addresses available to any user Only the administrator can change information in this address book User s E mail Lists Contains a registered user s predefined groups of e mail addresses The user can change information in this address book through the LisTs option of the main menu User s E mail Addresses Contains e mail addresses available to the registered user The user can change information in this address book through the LISTS option of the main menu Fax Lists Contains predefined groups of fax numbers available to any registered user The user can change information in this address book through the LISTS option of the main menu Fax Numbers Contains fax numbers available to any registered user The user can change information in this address book through the LISTS option of the main menu Working with address books Maintaining the Public Lists address book Only the administrator can change information in the Public Lists address book To add a List to the Public Lists address book 1 2 0O N oo oo A Press SETUP ALT F4 then Lists F3 Select Public E mail Lists If an administrator password is required the HP Digital Sender 8100C Administrator s Password dialog box appears Type the password and press OK F1 Ype the name for the distribu
41. ence BEER lee BEER The configuration process ec eee cece cece cece eee eee e eee lO E Mail I Fax and HP JetSend configuration 16 Extended and optional functionality ee sees eee 6 Assigning an IP address to the digital sender 17 Preparing for configuration ceee sees eee eeeeeeeeeee eld Configure e mail parameters 0cec cece eee cence ee 20 Configure l fax parameters 0c cess cece e cece eee eee ceed Configure extended and optional parameters 22 Test the installation 0 ccc cece cece eect cece cece eens 24 HP Web JetAdmin ee ee eines en tere 2A 3 Administering Summary of administrator activities eee cece cece eee eee e 25 Configuration menu parameters 0 2 cece eee wees cece neces 26 Controlling security cece cece cece ccc eee eee eee eee eee seed Changing or setting administrator password 20025 31 Erasing administrator password 0cc cece cece eee eee e edd Determining who can use the digital sender 32 Obtaining status and activity information esseeeeeeee 33 Job S st te 2 2 em Revision page 2220ssenesnnnennnnnnnnnnnnnnnnnnnnnnnn 34 Tasks unse ae ha aa See ESO Notification of e mail delivery 00 e cece eee cece ee eeeeeeee 37 Administrato
42. entation provided by HP including any instructions for installing patches or upgrades provided that all other productsle g hardware software firmware used in combination with such HP product s properly exchange date data The duration of the Year 2000 warranty extends throughJanuary 31 2001 66 Chapter 5 Warranty and support information Replacement parts and accessories You can obtain replacement parts for your HPDigital Sender8100C by contacting your sales representative or your Hewlett Packard deakr Replacement parts and accessories item Part or product number Documentation CD ROM full set C7707 60009 Welcome Poster C7707 90004 Welcome Poster Eastern Europe C7707 90015 ADF window C51 95 16511 Bumper foot 645570118 Control panel clip C7707 40005 67 HP customer support options worldwide HP customer support options worldwide You can call HP for support using the table telow For all other support information such as obtaining printer drivers or help using an online server see HP support on page 69 If you need a replacement part or information not listed in one of these two tables see the administrator gui Customer Support and Product Repair Assistance for the U S and Cana d See the administrator guide for additional product repair information Call 1 208 323 2551 in the U S Monday through Friday from 6 am to 6 pm Mountain Time free of charge for 90 days
43. er is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase separation between equipment and receiver Connect equipment into an outlet on a circuit different from that to which the receiver is located Consult your dealer or an experienced radio TV technician Any changes or modifications to the digital sender that are not expressly approved by Hewlett Packard could void the user s authority to operate this equipment Only use the cables connectors power cords and accessories supplied with this equipment or expressly approved by Hewlett Packard Test report on file C7707 1 Date December 1999 German noise declaration 71 German noise declaration Gerauschemission Lps lt 70 dB am Arbeitsplatz normaler Betrieb nach DIN 4585 T 19 Die Daten sind die Ergebnisse wn Typprif ungen 78 Chapter A Specifications Index Symbols tif format files 9 Id code 51 dir code 51 f code 51 code 51 Ip code 51 tr code 51 Numerics 2000 warranty 65 A A4 sized paper 7 AB Error message 56 AC line voltage 71 access rights insufficient 60 accessories and supplies ordering 66 warranty 63 accounts invalid credentials 58 acoustic emissions 71 Acrobat Reader website 9 activity information 33 adding addresses to distribution list 46 addresses to public e mail book 47 HP JetSend devices 23 lists to address book 45
44. er than English Date Time Time Zone of the digital sender Paper Size default size for the scanning area Allow GuestLogin either on or off Address Caching Enabled either on or off User Self Registration Enabled either on or off E Mail configuration menu e E mail Default Subject default text for the SUBJECT field in e mail messages sent by the digital sender e LDAP Service Port LDAP Account Name LDAP Password additional parameters for configuring the LDAP directory service Network configuration menu e DNS Server Addres DNS Domain for DNS name resolution WINS Server Address for WINS name resolution Note The configuration process To add HP JetSend enabled devices As a convenience for your users you can add the addresses of HPJetSend enabled printers used in your officeUsers can then select from a list of HP JetSend enabled printers rather than manually entering an IP address or DNSname TD add a HP JetSend enabled printer to the list 1 At the control panel press PRINT F3 2 Type the IP address or DNS name for the HP JetSend enabled printer you want to add and then press lt gt The printer is added to the list In order to use DNS names instead of IP addresses first configure the DNS Server Address and DNS Domain settings in the Network configuration menu 3 If youwant to add another HP JetSend enabled printer press New F1 and repeat step 2 The list can contain up to 64 devic
45. es 23 24 Chapter 2 Installing the digital sende Test the installation Use the following steps to verify the digital sender setup To test the installation 1 Display the Revision page to verify that the network interface card is successfully linked to the network TheTCP IP status parameter should read FET Io display the page select STATUS ALT F3 then REVISION F1 Press BACK F4 to close 2 kst the e mail service to confirm that the digital sender can communicate through Internet e mail See the user guide for instructions on sending e mail Be sure to type your address in he To field 3 st the Internet fax service by sending a test fax to a local fax number See the user guide for instructions on sending faxes 4 amp st the print function by sending a document to a HPJetSend enabledprinter See the user guide for instructions on sending to a printer HP Web JetAdmin HP Web JetAdmin is an optional utility for use with the digital sencer It is a browser based program that lets you remotely configure monitor and control HP network peripherals such as printers plotters scanners and digital senders Download the HP Web JetAdmin software from the HP digital sender website www hp com go webjetadmin Summary of administrator activities 25 Administering Summary of administrator activities Procedures in this chapter explain how to perform administrator activities at the control panel Access to
46. ess book database is beyond recwery Clear the address book database see pag e40 39 40 Chapter 3 Administering CAUTION To check address books 1 Make sure the digital sender is idle 2 At the control panel press SETUP ALT F4 3 Select any configuration menu If an administrator password is required the HP Digital Sender 8100C Administrator s Password dialog box appears Type the password and press OK F1 4 When the configuration menu appears press TOOLS F2 5 Select Check Address Books and press Ok F1 6 Confirm that you want to perform the check The digital sender shuts down and then checks the address book database as it restarts Clearing the data base You may want to clear the address book data base if ou are changing the digital sender s user basele g moving the digital sender to a different department The address book has become corrupt and checking the address books see page 39 has not corrected the problem Clearing the address book data base will erase all user profiles e mailaddresses e mail lists fax numbers and fax lists To clear the address book data base 1 At the control panel press SETUP ALT FA 2 Select any configuration menu If an administrator password is required the HP Digital Sender 8100C Administrator s Password dialog box appears pe the password and press OK F1 3 When the configuration menu appears press TOOLS F2 4 Select Clear data bas 5
47. figure the parameters by selecting a value from a list using the arrow keys or by typing in a value When finished press OK F1 Choose another parameter from the menu When finished with the General configuration menu press SAVE F1 Repeat steps 3 through 7 for the Network E Mail I Fax and Advanced configuration menus 19 20 Chapter 2 Installing the digital sende Configure e mail parameters After you have physically installed the digital sender you only need to configure a few parameters to begin using the digital sender After you have configured these parameters you will be able to send e mail messages and use e mail addresses located on an LDAP server of your choosing The e mail parameters consist of the following see Configuration menu parameters on pag e26 for more detailed explanations General Configuration Menu e Administrator E mail e mail address of the administrator used to register the digital sender e Administrator Password to restrict access to configurable parameters Network Configuration Menu IP configuration to specify how the digital sender receives its TCP IP configuration manually or from a DHCP orBOOTP server IP Address of the digital sender IP Subnet Mask IP Gatewa IP address of the gateway server used to send packets from the local network E Mail Configuration Menu E mail Server Add IP address of the SMTP MIME e mail server e E mail Default Fro
48. for IP address 27 on self test page 35 parameter 35 supplies and accessories ordering 66 warranty 63 support agreements 69 support and service language options 67 options worldwide 67 Support Assistant compact disc 69 supported tif files 9 fax services 10 paper sizes 7 switches power 14 T Tasks page displaying 36 TCP IP configuration 36 dependency on 6 status parameter 35 telephone numbers maximum number of characters 74 temperature operating 73 storage 73 testing installation 24 Time parameter 26 timeout default IP address 17 HP JetDirect printer server 36 Token Ring interface 71 Index tools for administrator 37 troubleshooting 51 55 Transm pkts parameter 35 transmission packets 35 trays document input 12 document output 12 troubleshooting administrator tools 37 cleaning device 52 DNS configuration 56 e mail configuration 57 errors in address books 57 HP JetDirect printer servers 62 l fax configuration 57 information on 55 internal errors 58 61 LDAP configuration 58 network errors 59 network interface card 62 repair assistance 67 Revision page 55 sources for information 51 testing installation 24 tools 55 WINS configuration 60 types of users 11 U upgrading device firmware 49 user guide part numbers 66 User Self registration Enabled setting 27 user s e mail addresses description 44 user s e mail lists description 44 users creating and maintaining profiles 42 deleting profiles 43
49. g quality The digital sender offers a choice of sending qualities at the control pand You can choose the most suitable quality for each type ofjob Sending qualities and destinations Sending quality Type of document Destinations B W Document The original contains text that must be clearly E mail transmitted Fax Or HP JetSend printer The original is black and whte Color Document The original has a mix of text and images E mail Or HP JetSend printer The original has a mix of color and black and white areas Color B W Phot The original is a photograph E mail Or HP JetSend printer The colors or shades of gray in an image must be transmitted clear Distribution services The digital sender is capable of distributing documents to the following types of destinations e mail addresses fax phone numbers via fax Internet service e HPJetSend enabled printers E mail destinations The digital sender can send MIME compliant e mail messages to Internet addresses It uses SMTP MIME to deliver these messages SMTP is independent of the network operating system on which your e mail server is running The e mail service is also compatible with the DSN Delivery Status Notification standard ESMTP Extended SMTP is used if your server supports it This capability is automatically detected and configurable The document scanned at the digital sender becomes an attachment to your e mail message Portable Documen
50. hanges to MANUAL Changing this value causes the digital sender to shut down and restart IP Address UniqueT CP IP network address of the HPJetDirect print server network interface card in the digital sende Required for the digital sender to work CLEAR sets the address to 0 0 0 0 Changing this value causes the digital sender to shut down and restart IP Subnet Ma s The filter used to identify the subnet of the network interface card in the digital sender CLEAR sets the address to 0 0 0 0 Changing this value causes the digital sender to shut down and restart IP Gateway IP address of the gateway server used to send packets off the local network CLEAR sets the address to 0 0 0 0 Changing this value causes the digital sender to shut down and restart 27 28 Chapter 3 Administering Configuration parameters on the control panel continued Parameter Description DNS Server Address IP address of the DNS server Used for DNS Domain Name System symbolic name resolution if you identify servers and devices on your network by network name instead of by IP address CLEAR sets the address to 0 0 0 0 If left blank or set to 0 0 0 0 the function is disabled DNS Domain If DNS name resolution is used the IP address of the domain for the DNS serverUp to 256 characters are allowed If left blank the function is disabled WINS Server Addres IP address of the WINS server Use
51. hoose the address from the list using the arrow keys 5 Press DELETE F3 6 Press OK F1 to confirm Deleting an address from the public e mail address book also deletes that address from all public and personal distribution lists 47 48 Chapter 3 Administering Maintaining user lists and addresses TD add modify or delete the addresses and lists for a particular registered user follow the procedures in Maintaining the Public E mail address book on pag e47 and Maintaining the Public Lists address book on pag e45 with the following provisions Select User s E mail Lists or User s E mail Addresses from LISTS e Between steps 3 and 4 enter the user name Maintaining fax lists and numbers Users and the administrator have access to fax lists and numbes To add modify or delete fax lists and numbers follow the procedures in the user guide with the following provisions Press SETUP ALT F4 then Lists F3 to access the fax lists and fax numbers The digital sender will not ask for a user name Changing the contrast level of the LCD Use this procedure to change the contrast of the display on the control panel You might want to do this for exampk to adjust for lighting conditions in youroffice To change contrast level You can change the contrast level atany tme The digital sender does not need to beidle At the control panel press the following while at the main menu or during login SHIFT AL
52. hooting Control panel messages continued Message Description Actions Search error Sorry you have typed an incorrect password Please retype your passwor d This operation can require several minutes Do you really want to proceed An unexpected proble occurred in the LDAP search for examplememory shortage or problem with the network link or LDAP server The digital sender did not recognize the password you typed You are being asked to confirm that you want to check the address book database Ty the search again Jurn the digital sender off and then back on If the problem persists contact HP customer support Press any key to clear the message and then retype the password Passwords are case sensitve so make Sure you enter the correct combination of lowercase and uppercase letters Check the user profile for the password Press OK to continue with the database check or press CANCEL to cancel If you continue the digital sender shuts down and restarts This user is not registered Please add th em The user needs a user profile See Creating and maintaining user profiles on pa ge42 This will clear the configuration and all the destinations Do you really want to proceed You are being asked to confirm that you want to reset the digital sender to the factory defaults Press OK to continue with the reset or press CANCEL to cancel This will clear your cha
53. l press SETUP ALT F4 Then press SETTINGS F2 3 Select any of the configuration menus If an administrator password is required the HP Digital Sender 8100C Administrator s Password dialog box appears Type the password and press OK F1 4 When the configuration menu appears press TOOLS F2 5 Select Shutdown and press Ok F1 A shutdown key sequence exists that will shut down the digital sender if it becomes unresponsive and therefore will not navigate to the Shutdown option The code is SHIFT ALT 7 Resetting to Factory defaults Use this procedure for the following reasons when you want to completely reconfigure the digital sender and all address books when instructed to do so by troubleshooting steps or HPcustomer support Resetting the digital sender to factory defaults is a combination of resetting address books and resetting network parameters It does the following erases the administrator password locks the digital sender from use until the reset is complete erases the configuration for TCRIP DNS WINS securty e mail fax and LDAP settings erases the contents of all public and personal address books distribution lists and phone books Notes about the procedure After you reset the digital sender to the factory defaults neither you nor any users can use the digital sender again until you have reconfigured it starting with the steps under Configure e mail parameters on pag e20
54. lett Packard Sales and Service Office or Hewlett Packard GmbH Department ZQ Standards Europe Herrenberger Stra e 130 D 71034 B blingen Fax 49 7031 14 3143 76 Chapter A Specifications FCC Declaration of Conformity Manufacturer s Name Hewlett Packard Company Manufacturer s Address Greeley Hardcopy Division 700 71st Avenue Greeley Colorado 80634 USA Contact Person GHC Regulatory Manager Telephone 970 350 5600 Product Name HP Digital Sender 8100C Model Numbers C7707 may contain suffix Product Options C7707 This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interference received including interference that may cause undesired operation These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the us
55. m default e mail address for the FROM field of e mail messages from the digital sender LDAP Server Address IP address of the server that hosts the LDAP server not required e LDAP Search Root basepoint from which to start searches for names on the LDAP server may be required if you configure an LDAP server address The configuration process 21 Configure l fax parameters After you have configured the digital sender to send e mail you only need to configure a few additional parameters to begin sending faxes Information for the i fax parameters are issued by your Internet fax provider See Configuration menu parameters on pag e26 for more detailed explanations I Fax Configuration Menu e Fax Provider Domain an Internet address Fax Prefix not required by all Internet fax providers Fax Postage not required by all Internet fax providers Fax Account E mail to receive billing information from the Internet fax provider Fax File Format determined by the provider 22 Chapter 2 Installing the digital sende Configure extended and optional parameters Listed below are some additional parameters you can configure for extended and optional functionality see Configuration menu parameters on page 26 for detailed explanations of all parameters General configuration menu Admin Full Name full name of the administrator Language for the control panel if oth
56. ms of sent documents To clean the ADF 1 Raise the control panel access hatch 2 Wipe the rollers and separation pad with a soft clean lint free cloth Yu may dampen the cloth with isopropyl alcohol if necessary 3 Close the access hatch Be sure it snaps down on both sides 4 Raise the input tray 5 Wipe the top of the ADF window the clear plastic window and rollers with a soft clean lint free cloth You may dampen the cloth with water isopropyl alcohol or window cleaner if necessary 54 Chapter 3 Administering 6 Check the flat gray bar above the ADF window The bar should have no black or other markings If necessary clean the flat gray bar 7 Raise the output tay 8 Wipe the bottom of the ADF window the clear plastic window with a soft clean lint free cloth Yu may dampen the cloth with water isopropyl alcohol or window cleaner if necessary 9 beliminate vertical streaks clean the flatbed glass especially near the top of the glass CAUTION Do not use other cleaning fluids They may damage the ADF window Never spray cleaning fluid directly on the ADE Sources for information about problems 4 Troubleshooting Sources for information about problems Sources for information about problem s Source Description Control panel messages Messages on the control panel display when there are problems See Control panel messages on pag e56 for a list of messages and recommended
57. n 44 configuration 16 configuring parameters at control panel 20 copies of messages 37 dependencies 6 invalid credentials 58 maximum number of destinations 74 not configured 57 notification of delivery 37 e mail addresses adding to public e mail address book 47 deleting from public e mail address book 47 maximum number 74 E mail Default From parameter 28 E mail Default Subject parameter 28 E mail File Format parameter 29 E mail File Selection parameter 30 E mail Language parameter 30 E mail Quality parameter 29 E mail Server Addr parameter 28 e mail server unavailable 57 e mail service configuration problem 57 description 9 Engine FW Ver parameter 36 environmental specifications 73 equipment components 12 specifications 71 erasing administrator password 31 Error status 35 errors in address book 57 ESMTP Function Enabled parameter 30 ESMTP support 9 Ethernet interface 71 extended configuration 16 extended parameters configuring 22 Extended SMTP support 9 F factory defaults resetting to 38 Fax Prefix setting 29 Fax Account E mail parameter 29 Fax File Format parameter 29 Fax numbers maximum number of addresses 74 Fax Postage parameter 29 Fax Provider Domain parameter 29 fax service description 10 fax dependencies 6 faxing maximum number destinations 74 features compression 71 file formats for e mail 29 l fax 29 firmware print server version 35 scanner engine 36 upgrading device 49 version 35
58. n connection with the furnishing or use of this information NOTICE TO U S GOVERNMENT USERS RESTRICTED RIGHTS COMMERCIAL COMPUTER SOFTWARE Use duplication or disclosure by the Government is subject to restrictions as set forth in subparagraph c 1 ii of the Rights in echnical Data Clause at DFARS 52 227 7013 Material scanned by this product may be protected by governmental laws and other regulations such as copyright laws The customer is solely responsible for complying with all such laws and regulations Safety information WARNING Electrical shock hazard D avoid electrical shock use only supplied power cords and connect only to properly grounded 3 hole wall outlets Contents 1 About the digital sender Introduction 22 2 aaa Environments and protocols se ecee cece cree cece ee eeeeees Network operating systems cece see e cere eee eee eeeees Dependency matrix 00 c cece cece cece eect e eee eee eeeees heat res renei enn ee cama saree emis an Omsp ree ES Performance 4 3 20er e E Paper handling se ne ee Sending Qualily susanne se inses es Distribution services 0c ccc e cece e cece cece eee e ee eeeeees Securit ecrane se E E OE een seme Components seen ee aaa lA Hardware components 22200sseeesonnenenennnnennnnn l2 SOONNNANO u 2 Installing the digital sender Installation process ee ehe ee h
59. nder Installation process See the Welcome Poster for installation and initial setup of the H PDigital Sender8100C This Administrator s Guide provides much more detail on configuring the digital sencer 15 16 Chapter 2 Installing the digital sende The configuration process E Mail I Fax and HP JetSend configuration After you have physically installed the digital sender you only need to configure a few parameters to begin using it After you have configured these parameters you will be able to send e mail messages use e mail addresses located on an LDAP server of your choosing send faxes requires information provided by i fax vendor send documents to H PJetSend enabled printers on your network discover the digital sender over the network with HP Web JetAdmin Extended and optional functionality Once you have established the digital sender on the network and enabled basic functionalty you can extend functionality for the services you wish to implemmt You can also configure optional parameters for the services you have already set up In general the extended and optional features consist of the following security preferences DNS and WINS name resolution Note The configuration process Assigning an IP address to the digital sender The easiest method for assigning an IP address to the digital sender is by entering it directly at the control panel You can also assign an IP address using a DHCP or BOOTP server
60. nges Do you really want to proceed You are being asked to confirm that you want to discard all changes that you have made in the configuration menu Press OK to discard your changes this takes you out of the configuration menu Press CANCEL to return to the configuration menu where you can use SAVE to save the changes before exiting The user name you typed was not found Contact the administrator The digital sender did not recognize the user name you entered Make sure the name is correct and try again The WINS configuration is inconsistent Please chec k You do not have sufficient access rights There is a problem with the WINS Windows Internet Naming Service configuration The account name used to authenticate searches with LDAP server has insufficient rights to access the information Ty reentering the information in the Network configuration menu If the problem persists contact HP customer support Use the E mail configuration menu at the control panel to change the account name and password Troubleshooting the digital sender 61 Control panel messages continued Message Description Actions Yu need to become a Allowuserself registrationin The administrator must add the user See Creating registered user to use this the General configuration En Sa Sa a digital sender Please contact menu is disabled Enable Allow user self registration your admin Internal er
61. older on the product CD and must be installed on a computer on the same network as the digital sender To install the Backup and Restore utilities 1 On the product CD browse to the Utilities folder 2 Review the Readme txt file 3 Run Install bat The utilities are installed to C P9100C Utiltties Backup and Restore are command line programs which can be run from a bat or cmdfile Backing up the digital sender Use this procedure After configuring the digital sender creating users and configuring public and personal address books Periodically to ensure recoverability of the digital sender to a desired state Before performing firmware upgrades Backup saves the configuration of the digital sender to a tgz file on your hard drive To back up the digital sender 1 Make sure the computer you are using has the Backup and Restore utilities installed 2 Ata command lire run Backup using the following syntax backup exe dir Backup Directory d Digital Sender p Administrator Password 1 tr Example backup exe dir c data d xxx xxx xxx xxx p password I tr Backing up and restoring the digital sender 51 Restoring the digital sender Use this procedure After initializing the address books After performing a Restore to factory defaults When instructed to do so by HP Customer Support Note This procedure will eraseany changes made to the address books and configurations since a backup image was created
62. ontrol panel continued Parameter E mail Qualit Description Default image quality used for documents sent by e mail Choices B W Document Color Document Color B W Photo E mail File Form a Default format for documents sent by e mail Choices PDF or TIFF Auto BCC Function Enable Registered user who activates the copy self option in the user profile receives a copy of any e mail message the user sends from the digital sender LDAP Server Addres IP address of the server that hosts the LDAP Lightweight Directory Access Protocol directory for e mail address searches CLEAR sets the address to 0 0 0 0 If left blank or cleared the function is disabled LDAP Search Root Basepoint root from which to start searches for names on the LDAP directory server Directories are often represented in a hierarchical way using a tree The basepoint might be a country an organization or other type of group Not all servers require this information Up to 512 characters are allowed See the digital sender website for examples http www digitalsender hp com LDAP Service Port TCP IP port number on which the LDAP directory server is listening The default port is 389 LDAP Account Name Account name used when the LDAP server requires an authenticated login Up to 512 characters are allowed LDAP Password Password associated with the LDAP Account Name I fax menu Fax Provider Domain In
63. pecifications 72 controlling access to device 32 convenience copying description 10 maximum number of printers 74 copies e mail messages 37 copying convenience 10 creating user profiles 42 customer support options worldwide 67 cycle duty 71 D database of address books checking 39 clearing 40 errors 57 date firmware 35 setting for digital sender 26 Date parameter 26 dealers authorized 69 declaration of conformity 75 decreasing contrast 41 defaults FROM field in e mail messages 28 image quality for e mail messages 29 IP address timeout 17 resetting to factory 38 SUBJECT field in e mail messages 28 defects product 63 software 64 deleting addresses from public e mail address book 47 lists from address book 45 delivery notification of e mail 37 description security 11 destinations fax 10 from digital sender 9 DHCP using to assign IP address 17 diagnostics administrator tools 37 displaying revision page 34 distribution lists adding addresses 46 deleting addresses 46 maintaining 45 maximum number of destinations 74 distribution services 9 DNS Domain Name System configuration problem 56 support 9 DNS Domain parameter 28 DNS Server Address parameter 28 document input tray 12 document lever 12 document output tray 12 documentation part numbers 66 documents sending color 8 dots per inch dpi resolution 71 dpi dots per inch resolution 71 drivers printer 69 duty cycle 71 E e mail address book descriptio
64. r tools 0c cece cece cece eee e eee ee enida 37 Shutting down and restarting cc cece eee e cece eeees 37 Resetting to factory defaults 0 cece seen cece eeeeee 38 Checking the address book database eee e scenes 39 Clearing the data base ccc cece cece cece e eee eee e ene 40 B W Contrast 0 cece cece ccc cence cece cence eeeesences al Creating and maintaining user profiles 0 cceceeeeeeeeee 42 Working with address books cece cece cece cece eceeeeeeees 44 Maintaining the Public Lists address boo ec eeeeeee 45 Maintaining the Public E mail address book 0000005 47 Maintaining user lists and addresses 0ceeeeeceeeeees 48 Maintaining fax lists and numbers 00ececeeeeeecees 48 Changing the contrast level of the LCD cee eee eee eeee 48 Upgrading the digital sender firmware eeeeeeeeeeeeee 49 Backing up and restoring the digital sende eeeeeeees 50 Backing up the digital sende cece cece cece eee eens 50 Restoring the digital sender cece cece cece e cece eeeee 51 Cleaning the digital sende cc cece cece cece cece eee eens 52 Digital Sender glass 0 cece cece cece e cece e cence ee eeeee 52 ADB is ne Ve einen anid en 53 4 Troubleshooting Sources for information about problems
65. require network privileges Activities include such things as establishing the level of security for the digital sender and maintaining the public address books The administrator has access to all personal address books The administrator controls digital sender security in these ways Determining who can use the digital sender registered users and guest users or only registered users Requiring passwords Passwords are available at two levels administrator and registered users Both are optional Passwords control what each type of user can see and do at the digital sender Enabling or disabling self registration for users If disabled only the administrator can add or modify user profiles 12 Chapter 1 About the digital sender Components Hardware components The following illustrations show the digital sender hardware components Front and top view Document lever Document input tray Document output tray Components Front view with ADF unit raised ADFunit raisesto reveal glass Glass 13 14 Chapter 1 About the digital sender Rear view Control panel Control panel connector cable ADF connector cable Locking lever I Connector al socket RN L SE Power switch Control panel socket Connector to the preinstalled Power connector network interface card socket ADF connector socket Installation process Installing the digital se
66. resses fax numbers HPJetSend enabled printers The unit includes a flatbed scanner and an automatic document feeder ADF that can accept up to 25 pages Registered users can create their own address books of e mail addresses and combine e mail addresses into personal distribution lists Users can also add fax numbers to public phone books The destinations and distribution lists can then be selected at the digital sender control panel The administrator has the ability to create public e mail destinations and distribution lists and make them available to all users The HP Digital Sender8100C supports LDAP Lightweight Directory Access Protocol which allows you to find and use e mail addresses located on directory servers located elsewhere on a network such as the Internet over aTCP IP connection See the HP digital sender website for a list of global e mail address books http vww digitalsender hp com Installing the digital sender is simply a matter of making a few connections and configuring a few network and e mail parameters The digital sender operates as a stand alone unit and does not require network privileges to admnister The HP JetDirect print server network interface card that comes installed in the digital sender handles all protocol support for TCP IP and SMTP automaticaly 6 Chapter 1 About the digital sender Environments and protocols Network operating systems The HP Digital Sender 8100C must be dir
67. ribution lis t 100 Length of user s name 31 Length of display name 31 Length of user s password 15 Length of distribution list name 31 Length of fax number 79 Length of e mail address 255 75 Declarations of Conformity Declarations of Conformity EU Declaration of Conformity According to ISO IEC Guide 22 and EN 45014 Manufacturer s Name Hewlett Packard Company Manufacturer s Address Greeley Hardcopy Division 700 71st Avenue Greeley Colorado 80634 USA Declares that the product Product Name HP Digital Sender 8100C Model Numbers C7707 may contain suffix Product Options C7707 Conforms to the following specifications SAFETY IEC 950 1991 A1 1992 A2 1993 A3 1995 A4 1996 EN 60950 1992 A1 1992 A2 1993 A3 1995 A4 1997 A11 1997 EN 60825 1 1994 Class 1 EMC CISPR 22 1993 A1 A2 Class B EN 55022 1994 A1 A2 Class B IEC 1000 3 2 1995 EN 61000 3 2 1995 IEC 1000 3 3 1994 EN 61000 3 3 1995 EN 50082 1 1992 IEC 801 2 1991 prEN 55024 2 1992 4KV CD 8 KV AD IEC 801 3 1984 prEN 55024 3 1991 3 V m IEC 801 4 1988 prEN 55024 4 1992 1 0 KV power lines Supplementary information The product herewith complies with the requirements of the Low Voltage Directive 73 23 EEC and the EMC Directive 89 336 EEC and carries the CE markingaccordingly LEDs in this product are Class 1 in accordance to EN60825 1 Greeley Colorado USA December 1999 Jodi Schilling Quality Manager European Contad Your local Hew
68. rofiles that pertains to the administrator See the user guide for details on other uses The administrator determines who can create and modify user profiles in these ways f Allow user self registration in the General configuration menu is on users can create and modify their own profle The administrator can see and modify any user profile including user passwords f Allow user self registration in the General configuration menu is off only the administrator can create and modify user profiles including user passwords The administrator can also enable or disable guest usage of the digital sender General configuration menu If disabled anyone wishing to use the digital sender would be required to have a user profile To create a user profile 1 At the control panel press SETUP ALT F4 Then press USERS F1 2 Ifan administrator password is required the HP Digital Sender 8100C Administrator s Password dialog box appears Type the password and press OK F1 3 ype a name in the Users field and press ADD F1 You may want to use a naming convention for all user names such as last name_first name or first name_last name 4 pe the user s e mail address password and password confirmation pressing ENTER after each field 5 Press OPTIONS F2 and select Ys F1 or No F4 for each option in the user profile 6 Press Ok F1 The user profile can now be used to send e mail send faxes and print 43 CAUTION
69. ror message descriptions andac tion Code Description Actions NOTE Every internal error message has a code associated with it Use the code to locate the description and action 5 LXXXXX Internal software or hardwar rn the digital sender off and then back on problem Verify control panel access hatch is snapped into pace Verify all cables are seated securdy f the problem persists note the code and contact H Pcustomer support 7 XXXXX Internal failure rn the digital sender off and then back on Reconfigure all network parameters f the problem persists note the code and contact HP customer support 10 0 Failure initializing address books Turn the digital sender off and then back on Check the address book database see Checking the address book database on page 39 Clear the address book Reset the digital sender to factory defaults see Resetting to factory defaults on page 39 NOTE This also erases the administrator password al TCP IP configuration and all public and personal address books f the problem persists note the code and contact HP customer support 62 Chapter 4 Troubleshooting Troubleshooting network problems Network interface card troubleshooting Several parameters on the Revision page provide helpful information about the print server In particular the TCP IP status parameter indicates whether the print server is actively connected to the
70. s ype the password and press OK F1 Use the Allow guest login field to indicate your preference On accepts guest login Off prohibits guests from using the digital sender Use the User self registration enabled field to indicate your preference On allows users to register themselves Off allows only the administrator to register users Press SAVE F1 For more information on registered users see Creating and maintaining user profiles on page 42 Obtaining status and activity information Obtaining status and activity information Use these tools to learn the status of the digital sender and its jobs jobis state Revision page hsks page Job s state The job state screen shows the status of the last five jobs processed by the digital sender with the latest job listed first To view the Job s state screen press STATUS ALT F3 Each job has the following information associated with it time processed type of job e mail fax or print user name of user profile which sent the job status see below Job status Status Description Processing Pages still being scanned by the digital sender Sendin The digital sender is attempting to locate the job s destination Sent The job has successfully been delivered to its destination NW Error Network erra The job has failed to be delivered This message will appear if the destination H PJetSend enabled printer is busy or out of
71. sion parameter 3b C capacity of ADF 7 cards connector to network interface 14 changing administrator password 31 contrast 41 user profiles 42 characters maximum number of 74 checking the address book database 39 checklist for configuration 17 cleaning ADF 53 device 52 scanner glass 52 clearing address book database 40 codes for backing up and restoring 51 internal messages 61 ollisions parameter 35 Color Document sending quality 8 color sending 8 Color B W Photo sending quality 8 components hardware 12 software 24 compression features 71 configuration checklist 17 extended and optional 16 minimum 16 parameters in configuration menu 26 preparing for 17 resetting to factory defaults 38 using the control panel 22 configuration menu parameters 26 configuring e mail 16 e mail parameters at control panel 20 extended parameters 22 HP JetSend devices 23 l fax 16 l fax parameters at control panel 21 optional parameters 22 conformity declaration of 75 connector socket 14 Ca connectors control panel cable 14 control panel socket 14 illustration 14 power socket 14 print server 14 consumption power 71 contrast changing 41 changing display 48 control panel assigning IP address from 17 changing contrast 48 configuring device 22 configuring e mail parameters 20 configuring l fax parameters 21 connector cable 14 illustration 12 maximum number of selections 74 messages 56 socket connector 14 s
72. t Format pdf is the file format most often used for the attachments which gives recipients the ability to both view and print them Yu can obtain a free copy of the Adobe Acrobat Reader from the Adobe Systems Incorporated website http wmww adbbe com Documents can also be scanned as TIFF tif a graphics format importable into most imaging and word processing prograns Text scanned in B W Document sending quality can also be read by OCR programs Users can specify e mail destinations at the control panel in several ways Select e mail addresses from public or personal address books already loaded in the digital sender Use a special search feature to select e mail addresses from an LDAP Lightweight Directory Access Protocol server if one has been configured for use by the administrator ype e mail addresses manually 10 Chapter 1 About the digital sender Internet fax destinations Users can send faxes directly from the digital sender They have the ability to select destinations from a fax numbers book already loaded in the digital sender or type the at the control panel The same document can be sent to multiple fax numbers Sending faxes with the digital sender requires an account with a supported Internet fax provider Visit the HP digital sender website http wwww digitalsender hp com for a list of the Internet fax providers that are currently supported HP JetSend enabled printer destinations
73. t access rights 60 interface cards troubleshooting 62 interface type 71 internal errors 58 internal failure 61 internal problems 61 nternet fax See l fax invalid credentials 58 invalid passwords 58 P address assigning manually 27 default timeout 17 on self test page 35 IP Address parameter 27 35 IP Configuration parameter 27 IP Gateway parameter 27 IP Subnet Mask parameter 27 J Jet Direct See HP JetDirect printer server JetSend See HP JetSend job queue status 33 Job State screen 33 jobs description of status 33 finding status 33 JPEG compression 71 K keypad specifications 72 L LAN hardware address 35 LAN interface 71 Language parameter 26 language support options 67 languages manuals in other 66 Late collisions parameter 35 LCD changing contrast level 48 LDAP Lightweight Directory Access Protocol configuration problem 58 protocol error 58 server unavailable 59 support 5 LDAP Account Name parameter 29 LDAP Password parameter 29 LDAP Search Root parameter 29 LDAP Server Address parameter 29 LDAP Service Port parameter 29 Legal sized paper 7 Letter sized paper 7 levers document 12 locking 14 light source for scanning 71 line voltage 71 locking lever 14 Log Server Addr parameter 36 M MAC address parameter 35 Mail Ping Frequency parameter 30 maintaining device 52 user profiles 42 manuals in other languages 66 part numbers 66 Max User Mail Size parameter 30 maximum p
74. ternet address for the Internet fax account Issued by the Internet fax provider Fax Prefix Number placed before the fax number Fax Postage Security feature required by some Internet fax providers Fax Account E m a i E mail address associated with the Internet fax account Used by the fax provider for billing purposes Fax File Format Format for documents sent by Internet fax Choices PDF or TIFF 29 30 Chapter 3 Administering Configuration parameters on the control panel continued Parameter Description Advanced Menu E mail File Selecti o Permission for users and guests to select PDF or TIFF format for their messages Max User Mail Size Restriction on e mail message sizes allowed to be sent by users and guests Can be set to No Limit E mail Langu a g Language used in the e mail cover message Choices English French German Italian Spanish Mail Ping Frequency Interval in minutes at which the digital sender verifies its connection to the e mail sever If the connection is lost an error message appears ESMTP Function Enable Extended e mail functions Controlling security Controlling security Note Changing or setting administrator password Unless a password is used anyone can perform sensitive administrator activities Therefore the administrator is encouraged to create a password during the setup of the HP Digital Sender 810
75. the product Contact HP customer support The LDAP configuration is inconsistent Please check There is a problem with the LDAP configuration Using the E mail configuration menu make sure that you have correctly configured the LDAP server Ty reentering the information in the E mail configuration menu Urn the digital sender off and then back on f the problem persists contact HP customer support LDAP protocol error The LDAP search could not complete because of a problem with a network connection or LDAP serve Urn the digital sender off and then back on Check that the other functions of the digital sender are working Make sure the LDAP server is functioning properly f the problem persists contact HP customer support Control panel messages continued Troubleshooting the digital sender Message The LDAP server is currently unreachable Contact the administrator Description There is a problem with either the LDAP server or the network Actions Ty again late Check that all cabling is securely connected Using the Network and E mail configuration menus make sure you have correctly configured all TCP IP addresses the LDAP server name and optionally the LDAP port number If you use symbolic names make sure you have correctly configured a DNS or WINS server in the Network configuration menu heck that the network is working correctly using a etwork comman
76. tion list Press ENTER Press OK F1 to add the new list Ype an address to add to the list and press ENTER Edit the information for the address and click Save F1 Repeat steps 7 and 8 for each address to add to the list To delete a list from the Public Lists address book Press SETUP ALT F4 then Lists F3 Select Public E mail Lists If an administrator password is required the HP Digital Sender 8100C Administrator s Password dialog box appears Type the password and press OK F1 Ype a list name or choose the distribution list name from the list Press DELETE F3 Press OK F1 to confirm 45 46 Chapter 3 Administering To add addresses to a distribution List 1 2 oO N QO ar A Press SETUP ALT F4 then Lists F3 Select Public E mail Lists If an administrator password is required the HP Digital Sender 8100C Administrator s Password dialog box appears Type the password and press OK F1 Select the distribution list you want to edit Press OK to modify the list Ype an address to add to the list and press ENTER Edit the information for the address and click Save F1 Repeat steps 6 and 7 for each address to add to the list To delete addresses from a distribution list oO nN Q 99 A Press SETUP ALT F4 then Lists F3 Select Public E mail Lists If an administrator password is required the HP Digital Sender 8100C Administrator s Password dialog box appears Type the password an
77. tting factory defaults 38 resolution optical 71 restarting the digital sender 37 restore utility 50 restoring address books 50 codes 51 device configuration 50 Revision page displaying 34 troubleshooting with 55 Running Image parameter 36 S scanner specifications 72 type of 71 scanner glass cleaning 52 illustration 13 scanning changing contrast 41 setting size of area 26 speed 71 scanning element 71 search error message 60 security controlling access 32 description 11 sending modes 8 Sending status 33 sending to e mail 9 Sent status 33 servers dependencies on 6 e mail unavailable 57 LDAP unavailable 59 log 36 service agreements 69 service and support language options 67 options worldwide 67 settings Color Document 8 Color B W Photo 8 time on digital sender 26 setup digital sender 15 shutting down the digital sender 37 sizes setting for scanning area 26 supported paper 7 Smart Compression Imaging Technology 71 SMTP protocol sending to e mail 9 sockets connectors 14 control panel cable 14 power connector 14 software components 24 compression 71 ternal problems 61 utilities 69 warranty 63 gt Index specifications environmental 73 equipment 71 keypad 72 paper handling 7 speed scanning 71 starting the digital sender 37 status device 33 job 33 stopping the digital sender 37 storage humidity specification 73 temperature 73 SUBJECT field in e mail messages 28 subnet mask

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