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HP DVD100I User's Manual

1. 83 Try using a different source drive 83 Try using your HP drive as both the source and destination drive 84 If you re trying to record to an 80 minute CD 84 HP RecordNow reported a write error 84 The CD R or CD RW disc may be scratched damaged or dirty 84 HP RecordNow reported that your HP drive isin use 84 HP RecordNow reported that the source disc cannot be copied 84 Installation acre re ee ane se ores rine der aca dema Reine see ons a a 84 Your HP drive is installed but does not appear in Windows Explorer 84 Your HP drive is installed and appears in Windows Explorer but now other devices such as CD ROM or DVD ROM drives do not appear in Windows Explorer 2 2 2 2 0 2 reece ee ee ee eee e eee 84 hp dvd writer dvdiOOi Technical Support Solutions Guide 10 25 01 Check IDE SCSI ribbon cables 84 Check data connectors for bent pins 85 Check external SCSI cables 85 Change drive letter assignments 85 Windows assigned the wrong drive letters to your drives 85 Windows 95 98 Me 85 Windows NT ea ana 85 Windows 2000 85 The HP dri
2. 69 Preferences mm re mm sa 70 Eject Button 2 2 2 renner errr n ener n nee 70 Properties Button 70 Explore Button 70 la EEES E Ec EeuE See te tetes cesmests 7 The Taskbar Icon 70 Drag and Drop Files 70 Uninstalling HP DLA 7 Windows 9x n Windows NT 7 Windows Millennium n Windows 2000 2020 e temen e eres n Windows XP n HP MUDVD 22 ee eee teca eee eee e eee 72 System Requirements 72 Features ma er cere ree eee ama ama rene eee nee cone 72 Manuals for HP MyDVD 72 Installation 72 Using HP MyDVD 73 Starting HP MyDVD 73 Support Provider 74 Customer Support 74 Phone 74 Web 74 hp dvd writ
3. 50 How should I take care of my discs 50 What is the best way to label a disc 51 How do l buy more discs 51 When do need to format a disc 51 Can copy a disc that is in my existing CD ROM or DVD ROM drive to a disc in my HP drive ee ee eee eee eee 51 Can copy a music disc that is in my CD ROM drive to a blank disc in my HP drive 51 hp dvd writer dvdiOOi Technical Support Solutions Guide 10 25 01 Chapter 7 Software Start Menu Choices for Core Software 52 HP RecordNow 3 0 53 Manuals for HP RecordNow 53 Installing HP RecordNow 53 Files Installed for HP RecordNow 3 0 53 Using HP RecordNow 54 Starting HP RecordNow 5A Making an Exact Copy of a Disc 55 Making a Data Disc 56 Making a Music Disc from Audio Files 56 Making a Music Disc from other CDs 57 Making a Disc for an MP3 Player 57 CDDB seremenien tetaosesmas
4. 97 How to use this document 97 1 Reading Audio Discs 97 2 Delay After Cancel 97 3 Copying CDs emma me ee ener n nee 97 4 Mastering Limitations 97 5 Conflicts with Adaptec Easy CD Creator 4 97 6 Enable DMA to Reduce Buffer Underruns 97 7 Media Compatibility 97 HP DLA Version 2 5 etat ec ens 98 1 Getting Started 98 2 System Requirements 98 3 Multiple Device Support 98 4 Upgrading HP DLA 98 5 Sharing a HP DLA Drive 98 6 Compressed Data 99 7 Incompatibility with Direct CD 99 8 Incompatibility with MS Backup 99 9 Problems with High Speed CD RW Media 99 10 Problems formatting previously formatted DVD CD RW media 99 eS 7 Un invent Option 1 Option 2 2 22 eee ee ee eee eee ee eee 99 Chapter 12 Discontinued Products 11 Problems reading CD R media
5. 28 References nrc n rc rrr rrr rrr ma a a 29 Discussion of References 30 hp dvd writer dvd100i Technical Support Solutions Guide 10 25 01 Chapter3 Interfaces ATAJATAP enaere e a 31 IDE Connectors 32 Chapter 4 Installation and Configuration PC Desktop Minimum System Requirements 34 What s in the Box 35 Installing the hp dvd writer dvdlOOi Drive 35 Inserting Disc 1 etc ee eee etc te renee 35 Viewing the Install Video 36 Starting Installation 36 Accepting the Attachment Recommendation 36 Printing the Install Recommendation 36 Installing the Hardware 37 Restarting the Computer 42 Installing the Software 42 Vendor Software Installation 42 Identifying the hp dvd writer Drive 43 Desktop Icon 43 Start Menu Program Group Names 43 Additional Reference Information 44 Onli
6. 99 12 Multiple drive incompatibilities 99 Drives No Longer snl Ys eset swe sear eee eee eee 104 13 Enabling Disabling HP DLA 99 14 Two identical drives 99 15 Conflict with Nero software 99 16 Issue with USB and Firewire 1394 devices 99 HP Simple Backup 100 1 Multiple SCSI Device Setups 100 2 SCSI Controller 100 3 Delay After Media Format Media Initialize or Canceled Backup 100 4 CD R Overwrite 2 2 2 eee canes 100 5 Disaster Recovery on FAT32 or DBCS Systems 100 6 DOS ASPI Drivers tec teca cec ee 101 7 Erasing CD RW Media 101 8 Booting from CD 2 2 ee eee eee ee 101 9 USB and Firewire 1394 Devices 101 10 Disaster Recovery Configuration 101 Il Sparse Files 101 12 HP Simple Backup and Active Desktop Applications 101 13 File Permissions for Backups and Restores 101 14 Restoring Data from CD RW Media 101 15
7. 22 2 en en ee ee ee ee eee eee 22 RIP Speed 7 7 7 22 Reliability Specifications 23 Errors 2 2 2 2 2 een ne ee ee eee eee eee eee eeee 23 Error Rate 2 2 0 2 2 ee eee ene ee eee 23 Corrected Error Rate s a eaiae ae sma ene wee eae 23 Influence on Media Life 23 Reading 7 7 7 23 Writing 23 Mean Time Between Failures MTBF 23 Preventive Maintenance 23 Acoustic Emissions Ve ee me a n enn ener ene n nee 23 Acoustic Power Emissions 23 Acoustic Pressure Emissions 23 Electrical Specifications 24 Power 22 atm ee ee ee 24 Power Management 24 Power Input 2 2 2 cece eee emana ee ee 24 Power Consumption 24 Front Audio Output 7 24 Ground Tab 24 Tray Locking Mechanism 24 es 2 Un invent Performance Specifications 25 Buffer
8. 33 Figure 13 Align Pin 1 on the Drive 33 Figure 14 hp dvd writer Installation Menu Screen 35 Figure 15 Printing the Install Recommendation 36 Figure 16 Unplug the Computer 37 Figure 17 A Free Drive Bay 37 Figure 18 Setting Jumpers on the Drive 38 Figure 19 Rails for Mounting the Drive 38 Figure 20 Audio Cable Connector on Drive Back 39 Figure 21 Data Cable Connector on Drive Back 39 Figure 22 An hp dvd writer Drive Sharing the Data Cable 40 Figure 23 An hp dvd writer Drive Not Sharing the Data Cable 40 Figure 24 Power Connector on Drive Back 4 Figure 25 Securing the Drive in the Bay 4 Figure 26 Connect the Computer to Power 42 Figure 27 HP CD Writer Desktop Icon 43 Figure 28 Bezel 5 0 ee ee err enn nee 45 Figure 29 hp dvd writer Desktop Icon 47 Figure 30 hp cd dvd Screen 47 hp dvd writer dvdiOOi Technical Support Solutions Guide 10 25 01 Figure 31 Figure 32 Figure 33 Figure 34 Figure 35 F
9. Figure 7 Drive Jumpers Table 13 Drive Master Slave CSEL Jumpers Jumper Setting Meaning M Master Drive is set to Master S Slave Drive is set to Slave CS Cable Select Cable and drive position determines setting None Not Allowed Pins Signal Signal Pin 1 RESET Ground 2 3 DD7 DD8 4 5 DD6 DD9 6 7 DD5 DD10 8 9 DD4 DDN 10 11 DD3 DD12 2 13 DD2 DDI3 14 15 DDI DD14 16 17 DDO DD15 18 19 Ground keypin 20 21 DMARQ Ground 22 23 DIOW Ground 24 25 DIOR Ground 26 27 IORDY SPSYNC CSEL 28 29 DMACK Ground 30 31 INTRQ IOCSI6 32 33 DAI PDIAG 34 35 DAO DA2 36 37 CSO CSI 38 39 DASP Ground 40 hp dvd writer dvdlOOi Technical Support Solutions Guide 10 25 01 Physical Specifications 20 Un invent Analog Audio Output Connectors Rear Audio Output The analog audio output connector is a 4 pin male latching housed keyed connector m AUDIO Connector 4 pin m Molex 70543 70545 70553 70555 or equivalent m Mating with Molex 70066G 70400G 70430G or equivalent TL Pin Audio Signal 1 R Signal EE amp 2 GND 1 2 3 4 3 GND 4 L signal Figure 8 Audio Connector Output Pins Front Audio Output The front audio output is an industry standard stereo mini type Digital Audio Output Connectors Rear Digital Audio Output The digital audio output connector is a 2 pin male latching housed k
10. 25 Performance of the Drive 25 Seek Time 25 Initialization Time 2x 25 Disc Finalization Time 2x 25 Hours of Video Recording 25 Video Formats 2 2 2 ee eee e renee 25 Video Standards 25 Video Capture Cards 25 Search Speed rere rrr rrr ma a es 25 Backup Rate Native 26 Backup Rate Compressed 26 Burst Transfer Rate 26 Transfer Rates creo a es 26 Environmental Specifications 27 Temperature ee ee ee rrr nnn nner nen mea 27 Non Operating Temperature 27 Operating Temperature 27 Humidity 2 22 2 ee eee eee ee ee eee ee ee eee 27 Non Operating Humidity 27 Operating Humidity 27 Vibration 27 Operating Vibration 27 Shock 2 2 2222 2 eee eee ene ee eee ee ee eee ee 27 Product Safety Specifications
11. 80 Product Cleaning 80 Drive 80 Media 80 Un invent Chapter 9 Troubleshooting Up To Date Troubleshooting Information 81 HP Troubleshooting Assistant 81 Improving Drive Performance and Reducing Errors 81 Enabling Direct Memory Access to Enhance System Performance 81 Enabling DMA on HP IDE CD DVD Drives and Windows 98 Me 82 Enabling DMA on hard drives and Windows 98 Me 82 Enabling DMA on HP IDE CD DVD Drives and Windows 2000 Professional 82 Enabling DMA on hard drives and Windows 2000 Professional 82 DMA will not stay enabled 83 Reasons why DMA will not stay enabled after restarting your computer 83 Other problems occurred after enabling DMA 83 Other performance issues 83 4O conductor 40 pin vs 80 conductor 40 pin IDE cables 83 Software Errors 83 HP RecordNow reported it was unable to read fast enough 83 HP RecordNow reported that there was a problem reading the disc being copied 83 Clean the CD
12. Product Service and Support Fee based technical support In some regions in addition to the normal Local charges fees may be charged for HP technical support IF during your phone call it is determined that your hp dvd writer requires repair and you are within your hp dvd writer hardware warranty period phone charges will be reversed Service and support for the hp dvd writer drive can be accessed from the following web sites http www hp com support dvd compatibility http www hp com support dvd capture http www hp com support dvd mydvd http www hp com support dla At those sites you will find information on the following m Electronic Services m E Mail m FTP Site m Telephone Support Parts List The parts available for the hp dvd writer dvdIOOi drive are listed in this manual in m Parts for C9619A Internal IDE hp dvd writer dvdiOOi Drive on page 13 Product Service and Support 95 Un Chapter 11 invent This chapter contains the README text for applications shipped with hp dvd writer dvdIOOi drives and is organized as follows hp dvd writer dvdiOOi Technical Support Solutions Guide 10 25 01 Release Notes HP CD WRITER hp dvd writer HP CD Writer HP DVD Writer This document contains information that may not be available in other areas of the software or the documentation Windows NT 4 0 ATAPI Driver Issues Certain ATAPI drivers may cause the HP CD Writer to perform incorrec
13. 1X CD Audio 175 KB sec Data Mode 2 Form 2 171 1 KB sec Data Mode 1 or Mode 2 Form 1 150 KB sec IX DVD 1353KB sec Performance Specifications 26 Un invent Environmental Specifications Temperature The hp dvd writer dvdiOOi drive is an internal drive The drive shares power from the PC power supply The drive has an industry standard 4 pin Amphenol or compatible male power connector capable of housing 18 AWG wires for each connector pin The design minimizes dust and particle deposits on CD RW discs since these deposits can negatively impact write quality Non Operating Temperature Storage 20 to 60 C 4 to 140 F Transportation 20 to 60 C 4 to 140 F Operating Temperature Operating 5 to 40 C 41 to 104 F Humidity Non Operating Humidity Storage Non Operating Range 5 to 95 RH non condensing Operating Humidity Operating 10 90 RH non condensing a Humidity specification is limited by the data disc hp dvd writer dvdiO0i Technical Support Solutions Guide 10 25 01 Drive Specifications Vibration Operating Vibration m Operating e 0 035mm p p 10 45 Hz e 0 025mm p p 45 65 Hz e 1 0G 10 150 Hz Non operating 1 0G power off without disc Shock The amount of shock that a product can withstand Operating operating 2 0G 3 ms half sine Non operating non operating 50G 11 ms half sine power off without disc Environmental Specifica
14. IF you want to assign drive letters to your CD or DVD drives manually follow the procedure for your version of Windows Windows 95 98 Me Click the Start button point to Settings and click Control Panel Double click the System icon Click the Device Manager tab Click the View devices by type radio button Double click the CDROM icon Double click a CD ROM drive in the list AM pwn hp dvd writer dvdiOOi Technical Support Solutions Guide 10 25 01 7 Click the Settings tab 8 Set the Start drive letter and Finish drive letter settings to the desired Letter 9 Click the OK button 10 Repeat steps 6 through 9 for each remaining drive in the list 11 Make sure no two drives are assigned to the same letter Windows NT 1 2 oO ON awa w Log on with Administrator privileges Click the Start button point to Programs point to Administrative Controls Common and click Disk Administrator Click a CD ROM or DVD ROM device Click the Tools menu then click Assign Drive Letter Click the Assign Drive Letter radio button Select the desired drive letter from the pull down List Click the OK button Repeat steps 3 through 7 for each remaining drive Make sure no two drives are assigned to the same letter Windows 2000 PON anwawn o Log on with Administrator privileges Click the Start button point to Settings then click Control Panel Double click Administrative Tools Double click Computer Managem
15. You can delete files from a CD Recordable and CD ReWritable disc the same way you can delete files from a floppy or hard disk Each location on a CD ReWritable disc can be erased and rewritten up to 1 000 times However deleting a file from a CD Recordable disc works differently the space that the deleted file took up is not made available again because each location on a CD Recordable disc can only be written to once For this reason you may not want to delete files from a CD Recordable disc even though it is possible to do so How should take care of my discs Recommendations e Do not use a CD jewel case with your DVD RW discs A CD case holds the DVD media too tightly causing the disc to bend which can lead to data Loss e Do not expose your discs to extreme heat moisture or light for extended periods of time Store in a cool dry dark place e Scratches dirt and fingerprints can make a disc unreadable Handle a disc only by the edges and don t leave them scattered around or stacked on top of each other Store discs in their cases e If it becomes necessary to clean a disc use only water and a soft cloth When wiping a disc wipe in a straight line from the center to the outer edge not in a circle Make sure the disc is dry before you insert it into a drive 50 Frequently Asked Questions Un invent Q A Q A Q A What is the best way to label a disc Recommendations e Adhesive labels should NOT be app
16. 3 Dry the disc completely before reinserting it into the CD ROM drive Try reading the disc in an HP drive if available Otherwise try reading the disc in a different CD ROM drive Making Audio CDs 86 Un Troubleshooting invent Some CD ROM drives read discs very slowly if Read Ahead capabilities are enabled in Windows 95 98 Me Turn off Read Ahead capabilities for the drive Windows 95 98 Me only Click the Start button select Settings and click Control Panel Double click the System icon Click the Performance tab on the System Properties dialog box Click the File System button in the Advanced settings box Click the CD ROM tab Select No read ahead from the Optimize access pattern for pull down box Click the OK button on the File System Properties dialog box Click the OK button on the System Properties dialog box Pp OnNAnaAwWwne Windows prompts you to restart your computer so that the change can take effect If these suggestions do not solve the problem try these possible solutions You used CD R media Try closing the disc with the HP DLA wizard before reading it with a CD ROM drive If closing the disc fails to solve the problem the CD ROM drive is probably not Multi Read compatible To make a data disc that is compatible with non Multi Read CD ROM drives use HP RecordNow to write the CD When you close a CD R disc you cannot reopen it to add more data with DLA You formatted a disc
17. Figure 42 hp cd dvd Screen HP Simple Backup 75 Un invent Full System Backup Making a copy of your computer s entire hard drive is easy with HP Simple Backup 1 Start HP Simple Backup 2 Click on Full System Backup from the main screen HP Simple Backup s Wizard walks you through the rest of the necessary steps Custom Backup HP Simple Backup s Custom Backup feature allows you to pick and choose which files you want to backup To create a Custom Backup perform the following steps 1 Start HP Simple Backup 2 Click on Custom Backup from the main screen HP Simple Backup s Wizard walks you through the rest of the necessary steps Complete System Restore HP Simple Backup s Complete System Restore option allows you to take the backup files you created using the Full System Backup option and put those files back onto any computer equipped with a CD reader yours or anyone else s 1 Insert the first CD of your backup set into your CD reader 2 Click Complete System Restore from the automatically displayed screen HP Simple Backup s Wizard walks you through the rest of the necessary steps NOTE fHP Simple Backup does not start automatically click on the Windows Start button and then select the Run option Browse to your CD reader s drive double click the Setup exe command and then click OK Custom Restore The Custom Restore option is much like the Complete System Restore option in that it allows you to restore files t
18. To have your disc display the new name your CD recorder must support CD text Check the device documentation to see if your device offers this feature Troubleshooting HP RecordNow makes recording CDs as simple as clicking a few buttons However you may still have some questions as you make your recordings This section tries to answer those questions hp dvd writer dvdiOOi Technical Support Solutions Guide 10 25 01 Recordings Fail Disc recording is a resource sensitive process Having other applications running while recording to a disc can deprive your system of required resources and cause the recording to fail Most of these errors can be avoided by following these steps m Enable Direct Memory Access DMA on your system See your operating system s documentation for information on enabling DMA m Close all other applications during the recording process This includes any screen savers and anti virus software that may be running on your computer m Reduce your maximum recorder speed See Options for more details m Use your recorder to both read your source disc and to write to your blank disc RecordNow will create a temporary image of the source disc on your hard drive which may read faster than your computer s read only drive Adding Data Files to a Music Disc Data cannot be added to a music disc created by HP RecordNow When HP RecordNow creates a music disc it creates a closed session disc which prevents the addi
19. UNINST DLL A product file that helps handle the uninstallation of DLA Files installed to Windows Directory SYSTEM32 C WINDOWS SYSTEM32 for example MFC42 DLL A shared file that contains the MFC foundation that the UI requires MSVCIRT DLL A shared file required by MFC due to our UI 66 HP DLA 2 5 Un invent e MSVCP60 DLL A shared file required by MFC due to our UI e MSVCRT DLL A shared file required by MFC for the C run time library routines needed by the Ul e OLEAUT32 DLL A shared file that is required due to some of the UI functions ve use in MFC e OLEPRO32 DLL A shared file that is required due to some of the UI functions ve use in MFC e PICTUREBTN OCX A shared file that contains some of the buttons used in the main user interface e PNPWPROP DLL This is a Windows 9x Plug n play resource file used by PAPI to generate the PNP dialog e PNPWR DLL A shared Windows 9X file that contains translated resources for the PNP dialog e VXBLOCK DLL This is a helper DLL shared between many products that allows us to stop running conflicting applications It provides the support for running MyCD and DLA simultaneously e VXDMDBTN4 OCX This is a shared file that contains some of the buttons used in the main user interface Files installed to Windows Directory SYSTEM32 DRIVERS e DRVMCDB SYS Our shared optical device driver for Windows 2000 only
20. Un Reliability Specifications Overall the HP CD Writer and hp dvd writer drives meet an estimated annualized drive failure rate of less than 1 per year as measured at product release Errors Error Rate The error rates are as follows m Audio Data Mode 2 and Mode 2 Form 2 Less than 1 uncorrectable frame in 102 bits read ECC Of m Data Mode 1 and Mode 2 Form 1 Less than 1 uncorrectable frame in 10 bits read ECC Onl Corrected Error Rate The corrected error rates are as follows m Audio Data Mode 2 and Mode 2 Form 2 Less than 1 uncorrectable frame in 102 bits read m Data Mode 1 and Mode 2 Form 1 Less than 1 uncorrected frame in 10 bits read Influence on Media Life Reading Reading with HP CD Writer and hp dvd writer drives does not degrade the media life Writing HP CD Writer and hp dvd writer drives are capable of at least 1 000 overwrites track on qualified HP CD RW media Mean Time Between Failures MTBF The MTBF for the hp dvd writer drive is 100 000 power on hours minimum Preventive Maintenance The end user of the product does not need to perform any maintenance on the HP CD Writer or hp dvd writer drives hp dvd writer dvdiOOi Technical Support Solutions Guide 10 25 01 Drive Specifications Acoustic Emissions Acoustic Power Emissions The level of sound power per ISO 9296 expressed in bels is 7 0 B maximum Acoustic Pressure Emissions The Level of sound pressure per ISO 96
21. connector along that cable simply attach that connector to the hp dvd writer drive Locate the recommended 40 pin IDE controller s connector primary or secondary on your computer s motherboard The IDE connectors are on the motherboard which is the largest circuit board in your computer taking up most of the bottom of a desktop computer or the side of a tower computer IDE connectors are usually found in pairs and may look like any of the following Figure 10 IDE Connectors hp dvd writer dvdiOOi Technical Support Solutions Guide 10 25 01 Interfaces You will see a variety of connectors inside your computer that Look similar to the AO pin connector but have more or fewer pins Find the connectors that are the correct size to fit the cable that came in the box with your drive Figure 11 40 Pin IDE Connector The IDE connectors may be hidden by some of the computer s cables or may be behind a drive Many computers have an IDE hard drive or CD ROM that connects to the motherboard through an IDE controller The data cables on these drives have the same width as the data cable included with your hp dvd writer If your computer has an IDE hard drive or CD ROM drive you can follow the data cable from the back of one of those drives to find the IDE controller Computer manufacturers use a wide variety of labels for IDE connectors Look on your computer s circuit boards for printing identifying th
22. 4 0 Workstation with SP5 for data storage applications only Future Windows XP Personal and Professional m Data applications e Pentium Il 450Mhz or equivalent processor e 64 MB RAM m DVD video disc creation applications e Pentium IIl 8OOMhz or equivalent processor e 128MBRAM e video capture capability NOTE HP MyDVD does not run on Windows NT m hard disk space available e 150 MB for included software installation e 5 GB for DVD disc creation m An IDE controller with available connector NOTE Windows NT 4 0 Server Windows 2000 Server Advanced Server and all versions of Windows CE are not supported PC Desktop Minimum System Requirements 34 Un invent What s in the Box Your hp dvd writer dvd100i package contains hp dvd writer dvdiOOi drive 1 blank DVD RW disc Documentation Quick Start Placemat e Install Guide e Support Guide Integrated Install e Electronic Users Guide e Minimum Legal Requirements audio cable IDE cable screws Software Disc 1 with e HP Installation Software e HP MyDVD e HP DLA e HP RecordNow e HP Simple Backup e PoverDVD hp dvd writer dvdiO0i Technical Support Solutions Guide 10 25 01 Installation and Configuration Installing the hp dvd writer dvd100i Drive The following information is similar to the QuickStart sheet provided with the hp dvd writer dvd100i drive Inserting Disc 1 1 Turn on your printer and the computer and start Windows 2 Insert t
23. CD or DVD players reducthgietrors Writing to high speed CD RW discs 8x or higher software errors I 7 gt installation 8 Using 80 minute CDs making audio cds Unable to hear music reading cds 4 high speed cds 80 minute cds unable to hear music gt none of these apply more suggestions gt about None of these apply more suggestions Figure 47 hp troubleshooting screen Improving Drive Performance and Reducing Errors Enabling Direct Memory Access to Enhance System Performance Many computers and computer hardware devices come with a feature called Direct Memory Access DMA When you enable DMA you accelerate data transfer between hardware devices because of a shortcut called the DMA channel The DMA channel permits data to completely bypass the computer s CPU and travel directly from main system memory to the intended hardware device By removing the CPU passageway Up To Date Troubleshooting Information 81 Un Troubleshooting invent you decrease the amount of time it takes to create your CD or DVD and increase system performance Enabling DMA also reduces disc writing failures HP recommends enabling DMA on all internal IDE CD DVD Writers and all hard drives DMA is not available on external HP drives however you can still improve performance when using an HP external drive by enabling DMA on your hard drive s To enable DMA on HP CD DVD drives and your computer s h
24. Default name for the directory to AudioWrite 60 Number of seconds to test writing an create to store any temporary files TestLen Audio CD from the hard drive to the CD recorder Build Build Number No Product build number that shows up in Help gt About DataDontVerify O Yes O to verify data after write 1 to skip verify after write DataWrite 30 No Number of seconds to test writing a TestLen Data CD DontEjectDrives O Yes O to eject drives before any operation 1 to skip the eject DontShow 0 Yes O to warn the user they are appending Append to a Data CD 1 to skip this warning Warning when they check do not show again DontShowApp O Yes O to warn the user that running other Warning applications can cause the CD creation to fail 1 to skip this warning when they check do not show again hp dvd writer dvdlOOi Technical Support Solutions Guide 10 25 01 ImageFilePrefix cevts No Prefix to any temporary name created by the application MaxRecord 0 Yes Set to O to disable otherwise set to the Speed maximum record speed for ALL writers MinAudioFile O Yes O to disable otherwise minimum Length length in seconds of audio files that appear when creating Audio CD s from files on your hard drive Name E g Copy Exec No Short application name used in dialog messages OemUrl http No URL to navigate to when the user clicks on the
25. Fast Format capable see your optical recorder s User Guide for more information HP DLA will automatically use the HP Fast Format feature when performing a Full Format of your disc This feature allows you to read and write to your disc during the formatting process Make Compatible The Make Compatible feature makes the uncompressed data on your CD R media readable by virtually any CD ROM drive Caution The Make Compatible feature closes your appendable disc A making it impossible to write further information to that disc Do not use this Feature until you have finished copying files to your disc To make your disc compatible 1 Open HP DLA 2 Insert your CD R disc into the drive tray 3 Click the Make Compatible button 4 Click the Start button NOTE e Depending on the amount of information on the disc this process may take a few minutes to complete and cannot be cancelled e When using discs formatted by Make Compatible on computers that don t have HP DLA installed long file names will be shortened and directories nested more than 30 folders deep will not be readable e Discs created with Make Compatible cannot be read by computers running in DOS mode HP DLA 2 5 69 Un invent Preferences The Preferences feature allows you to customize settings that control how HP DLA works To customize your settings 1 Open HP DLA and click the Preferences button 2 Set all appropriate option boxes Add Media Icon
26. HP does not warrant that the operation of HP products will be uninterrupted or error free IF HP is unable within a reasonable time to repair or replace any product to a condition as warranted you will be entitled to a refund of the purchase price on a pro rated basis upon prompt return of the product Refunds within the first 3 months of ownership will be refunded at 100 of purchase price Refunds within 3 6 months of ownership will be refunded at 85 of purchase price Refunds within 6 9 months of ownership will be refunded at 55 of purchase price Refunds within 9 12 months will be refunded at 35 of purchase price HP products may contain remanufactured parts equivalent to new in performance or may have been subject to incidental use Warranty does not apply to defects resulting from a improper or inadequate maintenance or calibration b software interfacing parts or supplies not supplied by HP c unauthorized modification or misuse d operation outside of the published environmental specifications for the product or e improper site preparation or maintenance HP MARES NO OTHER EXPRESS WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL TO THE EXTENT ALLOWED BY LOCAL LAW ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY SATISFACTORY QUALITY OR FITNESS FOR A PARTICULAR PURPOSE IS LIMITED TO THE DURATION OF THE EXPRESS WARRANTY SET FORTH ABOVE Some countries states or 94 hp dvd writer dvd100i Warranty Informa
27. Mechanism Table 18 Disc Ejection States for the hp dvd writer dvd100i Drive Tray Position Action Response Tray will open if not in locked state Tray is closed and drive isin Depress Load Eject button READY state Tray is closing or tray is closed and drive has not yet come READY Tray is open or opening Depress Load Eject button Tray will open Depress Load Eject button Tray will close Manual Ejection The drive has a manual ejection button on the front bezel When pressed it activates the electrical signal to open and close the tray The manual ejection facility Functions upon power up but it can be disabled by the host computer through the Prevent Allow Medium Removal command which is software controlled Emergency Ejection The tray is ejectable by pushing a pin or standard size paper clip into the emergency eject pinhole on the front bezel The emergency ejection mechanism functions even without power to the drive and with the prevent bit set Table 19 Emergency Ejection Specification Maximum force 3 5 Rgf Stroke of pin insertion 40 mm Recommended diameter of pin 1 2 mm hp dvd writer dvdiO0i Technical Support Solutions Guide 10 25 01 Drive Operation Auto Insertion The tray automatically closes when it is pushed Table 20 Auto Insertion Specification 5 5 Kgf Maximum force Stroke 3mm The drive is designed to respond withi
28. UDF file systems and therefore implements functionality to allow efficient UDF operation using commercial software ATA 2 is used as the base reference for the drive s ATA interface However details from the ATA 3 and ATA ATAPI 4 references are incorporated to allow operation with the higher level command set References 30 Un invent This chapter is organized as follows hp dvd writer dvdiOOi Technical Support Solutions Guide 10 25 01 Chapter 3 Interfaces A brief description of how EIDE ATAPI allows communication between a host computer and a hp dvd writer dvdiOOi drive is provided in this chapter ATA ATAPI Prior to the introduction of CD ROM drives the standard interface used inside personal computers was the AT Attachment ATA interface also referred to as the IDE interface which was used to communicate with hard disk drives The ATA standard allows two devices to exist on the same bus with the primary device being named Device O or the Master and the secondary device being named Device 1 or the Slave The ATA standard defines both the Low level hardware requirements such as required device registers electrical signal specifications cabling and connector specifications and the higher level ATA command set which provides a mechanism for a computer to communicate with a device When CD ROM drives were introduced new requirements were set which could not be met with the existing ATA command set Therefor
29. data to write to the disc So before you start a recording session with these programs do the following e Sign off from email e Log off of the network e Turn off any other programs that might interrupt such as a calendar with a reminder feature or a scheduled backup that might begin 49 Frequently Asked Questions Un invent Q A gt O What kinds of discs can my HP drive write to Your HP DVD Writer can write to DVD RW DVD RW or DVD RAM are not compatible with your drive e CD R Media 74 and 80 minute e CD RW media Ix 4X e CD RW media 4x 10X Choose DVD RW to store large amounts of data or your custom video that will play in most DVD players or DVD ROM drives At times you will want to use CD media rather than DVD such as when you are sharing small amounts of data or creating music CDs When choosing which kind of CD to use consider the following Use CD R discs when you want assurance that a lot of other people can read the CD Use CD Rs when you want to share data with others when you will be sending the CD to a large number of customers or for music CDs that you can play in any home or car CD player Choose CD ReWritable discs as additional personal storage For example when you want to archive files to free up space on your hard drive or to transfer files between home and work where you have a drive in each location We recommend you use HP brand media HP is only able to provide techn
30. e DRVNCDB SYS Our shared optical device driver for Windows NT 4 0 only e DRVNDDM SYS Our shared DDM driver file for Windows NT 4 0 or 2000 only Files installed to Windows Directory INF e DRVMCDB INF A shared Windows 2000 installation file for DRVMCDB SYS e DRVNCDB INF A shared Windows NT 4 0 installation file for DRVNCDB SYS e DRVNDDM INF A shared Windows NT 4 0 and 2000 installation file for DRVNDDM SYS e PNPWIDE INF A shared Windows 9X installation file for our IDE plug and play drivers e PNPWTAPE INF A shared Windows 9X installation file for our tape plug and play drivers hp dvd writer dvdlOOi Technical Support Solutions Guide 10 25 01 Files installed to Windows Directory HELP e PNPWH HLP A shared Windows 9X help file for our plug and play drivers e DRVMCDB INF A shared Windows 2000 installation file for DRVMCDB SYS DLA Engine Installation The DLA engine attempts to update all DLA engine drivers to be the same These drivers are the file system engine drivers and have nothing to do with the actual device drivers from the shared components team There are two complex issues with this The first is to be certain that all of the engine drivers are the new versions The second is to make certain that all of the PCONFIG data gets combined into one file Each installation has a PCONFIG file This file indicates what devices are supported for DLA However as a ne
31. icon or by saving directly from a word processor or other application HP DLA is the packet writing software that came with your HP drive Mastering and packet writing applies only to CD media hp dvd writer dvdiOOi Technical Support Solutions Guide 10 25 01 Frequently Asked Questions 48 Un invent Q How much information can fit on one CD A The type of disc and software you use greatly affect the amount of data you can fit on a disc A DVD RW disc can hold approximately 4 7 GB of data or up to 3 hours of video depending on the video quality setting you choose when you record the disc When you use HP DLA a DVD RW disc can hold approximately 4 6 GB of information A single session CD written with HP RecordNow can hold 650 MB of data or 74 minutes of music an 80 minute CD will hold 700 MB or 80 minutes of music Most of the time you will probably be writing multisession CDs Multisession allows a CD to be recorded removed and read on a CD ROM drive and then have more information added later Each time you record a session overhead is added to your data about 23 MB of overhead for the first session and 14 MB of overhead for each session after that Therefore the total amount of data that you can fit on the CD varies depending on how many sessions are written and how much data is in each session So when planning your work try to write as much data in a session as you can When you use HP DLA with a CD Recordable CD R di
32. m MPEG I m MPEG 2 a AVI m QuickTime Video Standards Supported video playback amp record standards m PAL m NTSC Video Capture Cards Refer for the following web site www hp com support dvd capture Search Speed Average time required to Locate a specific file on a specific piece of media expressed in milliseconds m Average full stroke access time of 250 ms CD ROM DVD ROM m An average random access time of 125 ms CD ROM DVD ROM 25 Performance Specifications Un invent Backup Rate Native Rate at which data can be backed up without data compression expressed in units per hour m CD 1 08GB hr e 2x 216GB hr e 4x 4 32GB hr 8x 5 40GB hr e 10x 6 48GB hr 12x m DVD RW e 9 6GB hr 2 4x Backup Rate Compressed Rate at which data can be backed up with data compression expressed in units per hour m CD Up to 2 16GB hr 2x 4 32GB hr 4x 8 64GB hr 8x 10 80GB hr 10x 12 96GB hr 12x m DVD RW e 19GB hr 2 4x hp dvd writer dvdiO0i Technical Support Solutions Guide 10 25 01 Drive Specifications Burst Transfer Rate Rate at which data can be transferred for short bursts of time expressed in bytes per second 33 MB s Transfer Rates Rate at which data is normally transferred expressed in units per second Write e CD R 2X 4X 8X 12X e CD RW 2X 4X 10X e DVD RW 2 4X Read e CD R 2X 4X 8X 10X 14X 32X CAV e CD RW 2X 4X 8X 20X CAV e DVD RW 8X
33. mark in this box eliminates any buffer underrun errors you may encounter with your drive This option is only available for drives equipped with Burn Proof technology Use Just Link A check mark in this box eliminates any buffer underrun errors you may encounter with your drive This option is only available for drives equipped with Just Link technology Use Lossless Linking A check mark in this box eliminates any buffer underrun errors you may encounter with your drive This option is only available for drives equipped with Lossless Linking technology CDDB Tab The CDDB tab contains options controlling how RecordNow downloads song information from the Internet CDDB Compact Disc Database Tips on page 60 for more information on CDDB NOTE When using the Internet to download information from CDDB no information from your system is uploaded to CDDB Use the CDDB tab to customize the following settings Prompt before downloading information A check mark in this box causes RecordNow to prompt you before accessing CDDB to download song information Always download information A check mark in this box causes RecordNow to automatically access CDDB to download song information hp dvd writer dvd100i Technical Support Solutions Guide 10 25 01 Never download information A check mark in this box prevents RecordNow from accessing CDDB to download song information Use proxy server Check this box if you use a proxy
34. no user serviceable or maintainable parts in hp dvd writer drives When the drive is not in use store the lid or tray in the closed position to keep out dust particles and other contaminants Avoid vibration and shock to the drive Excessive vibration and shock can misalign the laser and or optics Never mount or operate the drive in an upside down position Product Cleaning Drive The hp dvd writer drives do not require cleaning Never use a CD ROM cleaning kit with this drive The abrasive surface and brushes can damage the optics for the laser of the drive If the external case becomes soiled clean with a soft damp cloth and a mild detergent Never clean with alcohol gasoline kerosene benzene lacquer thinner or anti static agents Never use compressed air to clean the drive The drive has parts that have very fine movement Compressed air can impact these parts with dust and contaminants causing them to fail Media With reasonable care you can expect your DVDs or CDs to last for decades However to ensure performance and durability follow these guidelines for handling your DVDs or CDs Protect recording surfaces from scratches fingerprints and dirt Hold DVDs or CDs by the outer edge or by the center hole You can clean a CD with a soft dry cloth You can also use commercial CD cleaner or ethyl alcohol Wipe the CD in straight lines from the center to the edges only Write by hand only on the white prema
35. on at all times If the HP drive becomes starved for data the Laser will turn off and the recording session will fail There can be many different causes of this error This error is more likely when making second generation copies when using a slow or unreliable CD ROM as the source drive or when using faster write speeds 10X or 12X especially when the blank media is not rated for higher speeds If you are prompted to retry following a failed CD recording first try the following 1 Clean your source CD 2 Use your HP drive as your source drive 3 Test the performance of your CD ROM and HP drive prior to recording 4 Retry the operation HP RecordNow reported that there was a problem reading the disc being copied Clean the CD 1 Use a mild nonabrasive soapy solution on a nonabrasive cloth to clean the shiny side of the disc 2 Wipe from the center to the edge of the disc 3 Dry the disc completely before reinserting it into your CD ROM drive Try using a different source drive To change the source drive click the Change button in the device panel on the lower right side of the RecordNow main window and select the desired drive from the pull down list Insert the CD into the selected drive Software Errors 83 Un Troubleshooting invent Try using your HP drive as both the source and destination drive If you use your HP drive as your source drive the entire contents of the audio CD must be co
36. the file s you wish to remove then click the Remove button Removing files from your copy job will not remove these files from your hard drive 4 Once you have selected the files to record click Next HP RecordNow begins recording data to your disc 5 If you want another copy of your file list at this time remove the newly recorded disc insert another blank or appendable disc into your recorder then click Make Another 6 Click Done when you are finished recording 7 Remove the discs from your drives and store them in a safe place hp dvd writer dvdiOOi Technical Support Solutions Guide 10 25 01 Making a Music Disc from Audio Files HP RecordNow easily creates custom music discs from your WAV and MP3 collection on the hard drive Plus the CDDB feature can automatically tag your files with such track information as artist album and genre to help you sort through your collection See CDDB on page 58 for more information To make a music disc from audio files 1 Click the Make a Music Disc button 2 Click the Make a Music CD from Audio Files button HP RecordNow automatically opens your CD Recorder drive NOTE Ifyou wish to use a different disc drive to read your disc click Change See Changing CD Recorder drives on page 61 for more information 3 Insert a blank disc then click Next 4 Click Scan for Music to have RecordNow automatically search your hard drive for valid music files NOTE You can control t
37. the Table 17 Icon and Program Group Names Taskbar Ras Application Program Group Name If users have problems seeing the drive refer to the online User s Guide for troubleshooting information hp dvd writer dvdiO0i Hewlett Packard gt gt HP DVD Writer gt gt HP DVD Writer HP MyDVD Programs gt MyDVD Desktop Icon sl 3 PowerDVD Programs gt gt CyberLink PowerDVD gt gt PowerDVD _ HP DLA Hewlett Packard gt HP DVD Writer gt gt HP DVD Writer ey HP RecordNow Hewlett Packard gt HP DVD Vriterr HP DVD Writer HP CvD hyriber HP Simple Backup Heulett Pachard HP DVD N riterr HP DVD Writer User s Guide Heulett Pachardo HP DVD Writer gt HP DVD Writer gt gt User s Figure 27 HP CD Writer Desktop Icon Guide Online Uninstall Hewlett Packard gt HP DVD V riterr HP DVD Writer gt gt Uninstall Troubleshooting Hewlett Packard gt gt HP DVD V riterr HP DVD Writer Troubleshooting Electronic Registration Hewlett Packard gt gt HP DVD V riterr HP DVD Writer gt gt Electronic Registration hp dvd writer dvdlOOi Technical Support Solutions Guide 10 25 01 Identifying the hp dvd writer Drive 43 Un Additional Reference Information Online User s Guide The hp dvd writer dvd100i Electronic User s Guide application Help and application ReadMe files should be referenced in addition to this manual if more software information is needed when using the hp dvd writer dvd100i drive ReadMe Files ReadMe files exist for the followi
38. the hp cd dvd screen Application HP RecordNow HP DLA HP MyDVD HP Simple Bacup PowerDVD hp dvd writer dvdlOOi Technical Support Solutions Guide 10 25 01 Start Menu Choices for Core Software 52 Un HP RecordNov 3 0 HP RecordNow is disc mastering software that allows you to create your own music or data discs from files on your computer or from other disc media such as CDs or DVDs Music discs created with HP RecordNow will play on any CD player whether it s at home in your car or through your computer s CD ROM HP RecordNow also makes it easy to create data discs that can be read on any appropriate CD or DVD disc reader NOTE Some DVD players cannot read CD R media Refer to the documentation that accompanied your drive for information on supported media HP RecordNow guides you step by step through the recording process with simple Wizards and an intuitive user interface Using HP RecordNow you can create m Exact copies of existing discs m Discs of archived data from your hard drive m Music compilations from WAV or MP3 files or from existing music discs Manuals for HP RecordNow Online Help is available for HP RecordNow from the Help menu in the HP RecordNow window A general discussion of CD formats and their limitations appears in the online HP CD Writer User s Guide in the section titled Can others read the CDs that I ve written A README file is accessible from the Start menu t
39. to the Taskbar e Placing a check mark in the option box will place an icon in the Windows taskbar when you start up your computer Removing the check mark will remove the icon from the taskbar Eject Button Once a disc is inserted into the optical recorder clicking the Eject button will open the tray so you can remove the disc NOTE e The Eject button does not open the tray when there is no disc in the drive Manually open the recorder to insert the disc e HP DLA is enabled for one optical recorder at a time Use the Change button to switch between drives if you have more than one Properties Button The Properties feature shows you the following information about your optical disc m Label The name given to the disc nm Type The type of optical device being used to read the disc m Compression The type of compression used to create the disc i e None or Software m Used Space The amount of information stored on your disc m Free Space The amount of unused space still available on your disc NOTE Information about Used Space and Free Space is displayed both numerically in KB or MB and visually blue shows used space magenta shows free space hp dvd writer dvdlOOi Technical Support Solutions Guide 10 25 01 Caution Use care when writing compressed files to write once media A such as CD R and DVD R HP DLA is not able to determine in advance if a compressed file will fit on your disc If the disc fills
40. your sound card or motherboard NOTE fyou do not have a sound card you can still hear sound through speakers or earphones plugged into the audio connector on the front of your hp dvd writer drive F GND AUDY Cs ge j ne on ABLE as Audio Connector Figure 20 Audio Cable Connector on Drive Back hp dvd writer dvdiOOi Technical Support Solutions Guide 10 25 01 Installation and Configuration 12 Look at the Install Recommendation printout to see whether or not the hp dvd writer drive will be sharing the data cable with another device 13 Connect the data cable to the hp dvd writer see Figure 21 Figure 22 and Figure 23 wv DC INPUT ES ow LLL Figure 21 Data Cable Connector on Drive Back NOTE Most IDE data cables are keyed to fit only one way When connected correctly the colored stripe on the cable lines up with Pin 1 on the back of the drive Installing the hp dvd writer dvd100i Drive 39 Installation and Configuration Un invent a For an hp dvd writer drive sharing the data cable with another device follow b the cable already attached to the other device If you find an extra connector along that cable simply attach that connector to the hp dvd writer drive see Figure 22 For an hp dvd writer drive that is the only device on the data cable locate the IDE connector on the motherboard and use the data cable included in the box to connect the hp
41. 14 1 expressed in decibels is 70 dB A maximum Reliability Specifications 23 LA Drive Specifications invent Electrical Specifications Power Table 14 Connectors and Jumper Block Connector Description DC Power Inlet 4 pin Amphenol Audio Output 4 pin per MPC 2 spec rear of drive 1V typical RMS output voltage 3 5 mm Headphone Jack front of drive O to 3 5V RMS output voltage Signal Connector AO pin ATA 2 dual row header shrouded amp keyed Rear Jumper Block ATAPI ID selection Master Slave CSEL Power Management The drive is Energy Star compliant Power Input The internal PC power supply for the drive is m 5VDCwith 5 tolerance 12 VDC with 10 tolerance Power Consumption The amount of power used by this drive is 25 Watts maximum Front Audio Output The front audio output is an industry standard stereo mini type Ground Tab The ground tab is an AMP FASTON terminal 61761 2 or its equivalent Tray Locking Mechanism There is a locking mechanism on the tray such that when power is off and the tray is closed the tray will be locked in a closed position This locking mechanism has a manual override hp dvd writer dvdiOOi Technical Support Solutions Guide 10 25 01 Electrical Specifications 24 Le Performance Specifications The hp dvd writer dvd100i drive m is able to write CD R CD RW and High Speed CD RW discs nm can perform as a standard CD ROM drive Buf
42. Add Remove Programs then click the Install Uninstall tab 4 Select HP RecordNow and click Add Remove Windows will remove all files associated with HP RecordNow To uninstall HP RecordNow from Windows 2000 1 Click the Start button from your Windows taskbar 2 Go to Settings then select Control Panel 3 Select Add Remove Programs 4 Select HP RecordNow and click Change Remove Windows will remove all files associated with HP RecordNow Support Provider for HP RecordNow First Tier Support is provided by Hewlett Packard Second Tier Support is provided by Veritas HP RecordNow 3 0 64 Un invent HP DLA 2 5 Drive Letter Access DLA allows you to use your CD or DVD recorder just as you would any other drive This means you can now write files to your optical discs delete files from your discs and even format them directly from Windows Explorer without having to use any special mastering software HP DLA offers such helpful features as nm Drag and Drop files You can drag and drop files directly from Windows Explorer to your optical drive nm Formatting discs HP DLA lets you customize how you format your CDs and DVDs You can perform a Quick or Full format set what type of file system is used and create a label for your disc nm Making discs compatible with other operating systems With HP DLA s Make Compatible feature you can make CD R discs readable by virtually any CD ROM drive nm Viewing disc proper
43. Additionally pin 20 has been removed from the connector for keying as shown in Figure 6 39 k 40 N Missing Pin 20 key pin Figure 6 Interface Connector The cable is a 40 conductor stranded 28 AWG flat ribbon cable with female header type connectors The maximum cable Length is 18 inches The female header type connectors that connect to the drive has a plastic extrusion on the side of the connector by pins 19 and 21 This allows the cable to correctly mate with the key slotted shroud connector on the drive Table 12 on page 20 gives a list of the signals and connector pinout required for an ATA 2 interface The signals listed in Table 12 are shown as single ended contact assignments and not differential 19 Physical Specifications Un invent Table 12 ATA 2 Signals Drive Specifications Master Slave and Cable Select Drive selection is made with jumpers on the Master Slave or Cable Select CSEL jumper block at the back end of the drive The drive can be configured as Master Slave or Cable Select The selection process in ANSI specification X3T10 0948D ATA 2 Revision 4c is used CSEL MASTER TE JUMPER
44. CD Writer 9900i internal C9629A cd4_e Series CD Writer cd4re external retail C9634A cd4ce external commercial C9635A cd4me external mass merchant C9643A cdl2_i Series CD Writer cdi2ri internal retail C4503B cdi2ci internal commercial C4502B cdi2mi internal mass merchant C9640A cdi6 iSeries CD Writer cdi6ri internal retail C9628B cdi6ci internal commercial C9627B cdl6mi internal mass merchant C9641A cd20 e Series CD Writer cd20re external retail C9636A cd20ce external commercial C9637A cd24 iSeries CD Writer cd24ri internal retail Q2096A cd24ci internal commercial Q2097A Table 5 Current hp dvd writer Products Product Type Model Number Part Number dvdl00i Series DVD Writer dvdiOOi C9619A hp dvd writer dvdlOOi Technical Support Solutions Guide 10 25 01 Current Products 14 Un invent This chapter describes the specifications for the hp dvd writer dvdIOOi drive and is organized as follows hp dvd writer dvdiOOi Technical Support Solutions Guide 10 25 01 Chapter 2 Drive Specifications System Requirements The hp dvd writer dvd100i drive is an internal IDE DVD RW CD RW drive with an EIDE ATAPI MMC compliant interface The hp dvd writer dvd100i drive functions on a desktop PC that meets the following minimum guidelines m Windows 98 Windows 2000 Professional and Windows Me Windows NT 4 0 Workstation with SP5 for data sto
45. Direct CD perform similar functions and are incompatible Some computers equipped with the Windows XP operating system will have Direct CD preinstalled at the factory Please uninstall Direct CD then continue installing HP DLA 8 Incompatibility with MS Backup If you experience conflict with MS Backup and HP DLA please eject all HP DLA discs or manually disable HP DLA during the backup process 9 Problems with High Speed CD RW Media If you experience problems using high speed media with a Low speed drive please check with the manufacturer of your drive to determine what type of media is supported 10 Problems formatting previously formatted DVD CD RW media Media previously formatted using another application may not format properly using HP DLA To correct this try one of the following procedures Option 1 Full format or blank the media with the application used to originally format the disc Option 2 From a command line prompt type the following command where lt drive Letter is the HP DLA device m DLA format F H lt drive letter none For example if your disc writing device is drive E type DLA format F H e none hp dvd writer dvdiOOi Technical Support Solutions Guide 10 25 01 Release Notes Then format again normally 11 Problems reading CD R media For a non Multi Read CD ROM drive to read a CD R disc the media must be made compatible This media must not be compressed 12 Multiple d
46. Disaster Recovery for Windows 2000 101 16 Performing Disaster Recovery for Windows NT 4 0 Without Disaster Recovery Diskettes 2 2 2 ee eee eee ee e eee 102 17 Conflict With Microsoft System Restore 102 18 PCHealth Updates on Windows ME 103 19 Device Issues With Windows Media Player 7 0 103 20 Disaster Recovery on ATAPI Hard Disks Larger Than 8GB 103 hp dvd writer dvdiO0i Technical Support Solutions Guide 10 25 01 8 Un Mc ons Figures Figure 1 Bottom View of the hp dvd writer dvdiOOi Drive 16 Figure 2 Side View of the hp dvd writer dvdiOOi Drive 16 Figure 3 Bezel Layout 17 Figure 4 Back of Internal IDE Drive 19 Figure 5 DC Power Connector 19 Figure Interface Connector 19 Figure 7 Drive Jumpers 20 Figure 8 Audio Connector Output Pins 2 Figure 9 Digital Audio Connector Output Pins 21 Figure 10 IDE Connectors 2 rrr rr rrr e mem 32 Figure 11 40 Pin IDE Connector 32 Figure 12 Align Pin 1 to the IDE Connector in the Computer
47. E TXT file should be considered correct and the most recent The following subjects are discussed 1 Multiple SCSI Device Setups on page 100 2 SCSI Controller on page 100 3 Delay After Media Format Media Initialize or Canceled Backup on page 100 4 CD R Overwrite on page 100 5 Disaster Recovery on FAT32 or DBCS Systems on page 100 6 DOS ASPI Drivers on page 101 7 Erasing CD RW Media on page 101 8 Booting from CD on page 101 9 USB and Firewire 1394 Devices on page 101 10 Disaster Recovery Configuration on page 101 ll Sparse Files on page 101 12 HP Simple Backup and Active Desktop Applications on page 101 13 File Permissions for Backups and Restores on page 101 14 Restoring Data from CD RW Media on page 101 15 Disaster Recovery for Windows 2000 on page 101 16 Performing Disaster Recovery for Windows NT 4 0 Without Disaster Recovery Diskettes on page 102 17 Conflict With Microsoft System Restore on page 102 18 PCHealth Updates on Windows ME on page 103 19 Device Issues With Windows Media Player 7 0 on page 103 20 Disaster Recovery on ATAPI Hard Disks Larger Than 8GB on page 103 hp dvd writer dvdlOOi Technical Support Solutions Guide 10 25 01 Release Notes 1 Multiple SCSI Device Setups If you are receiving an error indicating that the controller is not responding and you have more than one device on your SCSI chain make sure the Enable Disconnection option in your SCSI controller s BIOS se
48. HP CD Writer drive when recording to 80 minute media You are using an HP CD R 80 minute CD If you are using an HP CD R 80 minute CD and a supported HP CD Writer drive and you cannot write to the disc you may be experiencing a general write problem also associated with 74 minute CDs For more information regarding write errors see Software Errors on page 83 or Making Audio CDs on page 86 You are using a non HP CD R 80 minute CD HP drives can write to most non HP 80 minute CDs However the manufacturing process for 80 minute media varies and reliability problems can occur IF you are using non HP CD R 80 minute CDs and you are experiencing write problems HP recommends switching to 74 minute CDs or HP brand CD R 80 minute CDs You could also contact the CD s manufacturer for support hp dvd writer dvd100i Technical Support Solutions Guide 10 25 01 Supported HP CD Writer Drives for 80 Minute CDs Table 28 Supported HP CD Writer Drives for 80 minute CDs Drive Model Hardware is Capable Software is Capable 4020i no no 6020 series no no 7100 series no no 7200 series no no 7500 series yes yes 8100i series Writes up to 78 minutes 30 yes seconds on an 80 minute CD 8200 series yes yes 8270e series yes no M820e series yes yes 9100 series yes yes 9200 series yes yes 9300 series yes yes 9500 series yes yes 9600 series yes yes 9700 series yes yes 9900 series yes yes 80 M
49. MyDVD does not run on Windows NT Starting HP MyDVD i 1 Use one of the following methods to start HP MyDVD Ci create gt Insert a blank disc into the drive invent lt Select HP RecordNow Start gt gt Programs gt gt Hewlett Packard gt gt HP DVD Vriterr HP DVD Writer HP DLA Double click the HP DVD Writer desktop icon see Figure 37 to open the uae hp cd dvd screen see Figure 39 then click HP MyDVD to open the MyDVD Wizard screen see Figure 40 on page 74 HP Simple Backup Double click the MyDVD desktop icon Figure 44 PowerDVD The MyDVD Wizard screen appears see Figure 40 on page 74 Select Start Programs gt gt MyDVD gt gt MyDVD I The MyDVD Wizard screen appears see Figure 40 on page 74 que Figure 39 hp cd dvd Screen Ep 2 Click HP MyDVD Ed The MyDVD Wizard screen appears see Figure 40 on page 74 HF DVD Writer 3 Use the wizard to create the DVD Figure 37 HP DVD Writer Desktop Icon Move Es MyDYO Figure 38 MyDVD Desktop Icon hp dvd writer dvdlOOi Technical Support Solutions Guide 10 25 01 HP MyDVD 73 Un invent MyDYD Wizard o Welcome to MyDVD MyDVD allows you to record video directly to DVD or CD in just a couple of easy steps You can also assemble a DVD project using your own video clips pictures and photographs What would you like to do with MyDVD RECORD DIRECT TO DVD want to transfer video from my camera or VCR to a DVD i
50. NSI X3T13 2008D ANSI X3T10 995D ANSI X3T10 996D ANSI X3T10 1048D CD DA CD i CD i Bridge CD ROM Information Technology AT Attachment 4 with Packet Interface Extension ATA ATAPI 4 Revision 8 or higher Information Technology AT Attachment 3 Interface ATA 3 Revision 7b ANSI X3 298 1996 SCSI Primary Commands SPC Revision 11 0 ANSI X3 301 199x SCSI Block Commands SBC Revision 8c SCSI Multimedia Commands MMC Revision 10 a or higher Compact Disc Digital Audio specified in the System Description Compact Disc Digital Audio Red Book N V Philips and Sony Corp Also see Compact Disc Digital Audio System IEC 908 19871 Compact Disc Interactive specified in the CD i Full Functional Specification Green Book N V Philips and Sony Corp Compact Disc Interactive Bridge specified in the CD i Bridge Specification N V Philips and Sony Corp Compact Disc Read Only Memory specified in the System Description Compact Disc Read Only Memory Yellow Book N V Philips and Sony Corp Also see Information technology Data Interchange on read only 120mm optical data disks ISO IEC 10149 1993 hp dvd writer dvdiOOi Technical Support Solutions Guide 10 25 01 CD ROM XA CD R CD RW ECMA 167 Enhanced Music CD HP Corporate Standard ISO 9660 1988 Multisession CD OSTA MultiRead Compact Disc Read Only Memory eXtended Architecture specified in the System De
51. OEM Logo PXCacheSize 256 No Passed to the PX for all engine operations SkipAudioErrors 1 No Skip over any audio errors when creating Audio CD s so the operation does not fail HP RecordNow 3 0 63 Un invent Rey Name Default Value Description 5 a ec lt j El UsePXVerify 1 No 1 to use the PX engine verify process O if you want the Ul to compare the disc file by file to the source files during Data CD creation Version E g 1 0 No Product version that appears in the Help gt About box hp dvd writer dvd100i Technical Support Solutions Guide 10 25 01 Uninstalling HP RecordNow To uninstall HP RecordNow from Windows 9x 1 Click the Start button from your Windows taskbar 2 Go to Settings then select Control Panel 3 Select Add Remove Programs then click the Install Uninstall tab 4 Select HP RecordNow and click Add Remove Windows will remove all files associated with HP RecordNow To uninstall HP RecordNow from Windows Millennium Edition 1 Click the Start button from your Windows taskbar 2 Go to Settings then select Control Panel 3 Select Add Remove Programs then click the Install Uninstall tab 4 Select HP RecordNow and click Add Remove Windows will remove all files associated with HP RecordNow To uninstall HP RecordNow from Windows NT 1 Click the Start button from your Windows taskbar 2 Go to Settings then select Control Panel 3 Select
52. P3 player 1 Click Make a Music Disc from the Main Menu 2 Click Make a Disc for an MP3 player RecordNow automatically opens your recorder drive NOTE Ifyou wish to use a different disc drive to read your disc click Change See Changing CD Recorder drives on page 61 for more information 3 Insert a blank disc then click Next Selecting Audio Files on page 62 for information about searching your hard drive for music files 4 Click Scan for Music to have RecordNow automatically search your hard drive for valid music files NOTE Youcan control the size of audio files RecordNow searches for by selecting the Hide audio files shorter than option from the Options button gt General tab see Options on page 58 This feature speeds up the search process by eliminating the short audio files such as the ones you hear when Windows starts up or closes a program 5 When RecordNow has located all of the valid music files on your system you can sort your music tracks by selecting a category from the View drop down menu in the Music on System section 6 Select the tracks you want to add to your music disc using one of the following methods Select the tracks you want from the Music on System window and click the Add button Click the Browse button navigate to the tracks you wish to record select them then click the Add button Drag and drop tracks from the Music on System window on the Left to the playlist window on the r
53. Panel 2 Double click the System icon 3 Click the Device Manager tab 4 Double click CD ROM drives and double click on the name of the drive s you want to enable ma Y hp dvd writer dvdiO0i Technical Support Solutions Guide 10 25 01 5 Click Properties 6 Under Digital CD Playback uncheck the box next to Enable digital CD audio for this CD ROM device To uncheck a box simply click on it 7 Click OR Windows 98 Enabling the headphone jack in Windows 98 1 Click the Start button select Settings and click Control Panel 2 Double click the Multimedia icon 3 In the Multimedia Properties Windows click the CD Music tab 4 Under Default CD ROM drive for playing CD music select the name of the drive letter for your HP drive in the scroll window 5 Uncheck the Enable digital CD audio for this CD ROM device To uncheck a box simply click on it 6 Click OK Windows XP Enabling the headphone jack in Windows XP Click the Start button select Settings and click Control Panel Click the Performance and Maintenance icon Click the System icon Click the Hardware tab Click the Device Manager button Double click DVD CD ROM drives and double click on the name of the drive s you want to enable AMP wn N Click Properties Under Digital CD Playback uncheck the box next to Enable digital CD audio for this CD ROM device To uncheck a box simply click on it 9 Click OK go Unabl
54. Re Write 8x Read cd ee 12x10x32x Internal Drive Mechanism The hp dvd writer dvdiOOi drive is intended for m camcorder users who need to share store and view video C4353 61100 Internal IDE Cable m business professionals who need to share store backup and transport large 8120 8740 Audio Cable multimedia and data files C8008 60000 One DVD RW High Speed Media The hp dvd writer dvd100i drive has the following applications that will be supported by HP WW CCCs m HP Install HP MyDVD HP DLA HP RecordNow PowerDVD HP Simple Backup Laser Safety This unit employs a laser Do not remove the cover or attempt to service this device when connected due to the possibility of eye damage CAUTION Contains Class 1 Laser Product Use of controls or adjustments or performance of procedures other than those specified herein may result in hazardous laser radiation exposure hp dvd writer dvdlOOi Technical Support Solutions Guide 10 25 01 Product Positioning 13 O Product Information invent Current Products Table 4 Current HP CD Writer Products Product Type Model Number Part Number 9500 Series CD Writer 9500i internal commercial C4502A CD Writer 9510i internal retail C4503A 9600 Series CD Writer 9600si internal commercial C4506A CD Writer 9600se external commercial C4507A 9700 Series CD Writer 9700i internal commercial C9627A 9710i internal retail C9628A 9900 Series
55. Read Write Compatibility 12 CD R CD RW Read Write Compatibility 12 Parts for C9619A Internal IDE hp dvd writer dvdiOOi Drive B Current HP CD Writer Products 14 Current hp dvd writer Products 14 Dimensions and Weight of the hp dvd writer dvdIOOi Drive 17 Box Size and Weight of hp dvd writer dvdl00i Drive 17 Disc Ejection States for the hp dvd writer dvdIOOi Drive 17 Emergency Ejection Specification 18 Auto Insertion Specification 18 LED Protocol 18 ATA 2 Signals 2 02 202 ee eee e cec cecs 20 Drive Master Slave CSEL Jumpers 20 Connectors and Jumper Block 24 Write and Read Speeds of the hp dvd writer dvdiOOi Drive 25 Certification Programs 28 Icon and Program Group Names 43 Disc Ejection States for the hp dvd writer dvdIOOi Drive 46 Emergency Ejection Specification 46 Auto Insertion Specification 46 Core Software Applications Accessed from the hp cd dvd screen 52 Location C Pro
56. S El 104
57. Technology A DVD disc is the same size as a CD but holds much more data A DVD disc holds 4 7 GB per layer which equals 135 minutes of compressed video The DVD logo is trademarked and owned by the DVD Consortium What is MultiRead Hewlett Packard Company played a principal role in the creation of MultiRead technology that makes CD RW media read compatible with the spectrum of current drives m CD ROM Compact Disc Read Only Memory a m CD R CD Recordable nm CD RW CD ReWritable z MultiRead DVD ROM Digital Versatile Disc Read Only Memory m DVD RW Digital Versatile Disc ReWritable The MultiRead logo on CD and DVD products indicates MultiRead compatibility DVD ReWritable n Product History Product Information Le DVD Media Read Write Compatibility The hp dvd writer dvdiOOi drive can read DVD ROM DVD R and DVD RW discs usually read DVD RW discs and write DVD RW discs CD R CD RW Media Read Write Compatibility The hp dvd writer dvdiOOi drive can read CD ROM data discs CD R discs and CD RW discs and write CD R and CD RW discs Table 1 DVD ROM DVD R DVD RW DVD RAM DVD RW Table 2 CD R CD RW Read Write Compatibility Read Write Compatibility T 7 RE 32 r H i o ZO w n a n v e 8 jz lb a fla sla cia sie ee es loz 5 IE 5 oZ ododo EG d g a ee oc ae CD R Media can be X X X X X X x 2 8 o 8 Re
58. Un invent TSSG hp dvd writer Technical Support Solutions Guide for hp dvd vriter dvd1OOi 10 25 01 TSSGdvd100iFall2001 pdF hp dvd writer dvdiOOi Technical Support Solutions Guide 10 25 01 Chapters Juny Customer Satisfaction CPSS DIVISION HEWLETT PACKARD EES i Un invent Chapter Product Information Product History sessecasensnsesancossensassasoneeenisaseenga n CD Technology ss een nenseas aa eaaaaaaa sea eee ee ame eet n DVD Technology deseesenss s desades eaenase na meee amine n What is MultiRead ecenn ene aa dema ennenen aa in du n DVD Media Read Write Compatibility 12 CD R CD RW Media Read Write Compatibility 12 Disc Storage Capacity of HP Products 12 Product Positioning lt lt lt lt ssesee lt ssenecewnee aa 13 Laser Safety s24 25 serccs se tec eee cament csricce a a a 13 CAUTION Contains Class 1 Laser Product 13 Parts Available for the hp dvd writer Drive 13 Current Oluges tr atm Cee oe ten ee Erra premia 14 Chapter 2 Drive Specifications System Requirements 15 Physical Specifications 15 Mounting 2 sssssscss2ceccsseeccersesstsmcsecse sos es 15 Size of the hp dvd writer dvdIOOi Drive 17 Box Si
59. W TFSNUDFA SYS A DLA Windows NT 4 0 and 2000 driver that does the UDF file system for CD R hp dvd writer dvdlOOi Technical Support Solutions Guide 10 25 01 TFSWAPI DLL A DLA file that allows outside applications to hook into DLA an API TFSWBOIO VXD The DLA Windows 9X block IO driver TFSWCMD EXE A DLA executable that issues Format Eject Enable Disable commands to dla This EXE is spawed within DLA to initiate actions TFSWCOFS VXD The DLA Windows 9X file system compression filter driver TFSWCTRL EXE A DLA executable that runs a small DLA control window for each device TFSWCRES DLL The DLA resource file for all command line operations TFSWDOFS VXD The DLA Windows 9X file system pass through driver TFSWDRCT VXD The DLA Windows 9X file that TFSWDRES VXD The DLA Windows 9X resource file that handles DLA pop up dialogs TFSWDTFS VXD The DLA Windows 9X tape file system driver TFSWIFS VXD The DLA Windows 9X driver that handles the OS file system interface TFSWOPIO VXD A DLA Windows 9X driver that handles the optical IO requests TFSWPOOL VXD A DLA Windows 9X driver that does memory pooling TFSWSHX DLL The DLA Windows shell extension driver TFSWUDF VXD A DLA Windows 9X driver that does the UDF file system for CD RW TFSWUDFA VXD A DLA Windows 9X driver that does the UDF file system for CD R Files installed to Target Directory SYSTEM
60. a Make sure you use CD R discs for recording not a CD RW discs Most stereo CD players cannot read CD RW discs If you used a CD RW disc you can easily transfer its contents to a CD R disc using the Make an exact copy feature of the HP RecordNow software After you copy the CD RW disc you can erase and reuse it If an error occurs while recording If HP RecordNow reported a serious error while recording an audio disc the final state of the disc is uncertain It may or may not play the audio tracks that had been recorded before the error occurred Record the audio disc again Reading CDs 87 Un Troubleshooting invent You hear clicks pops and skips If your audio disc plays but you hear clicks pops and skips the CD was not recorded properly See Making Audio CDs on page 86 for more information on this problem See Also m The disc is scratched damaged or dirty on page 86 m 80 Minute CDs on page 88 A computer DVD ROM drive cannot read a recorded disc Try reading the disc in an HP drive if available Otherwise try reading the disc in a different CD ROM drive Some DVD ROM drives read discs very slowly if Read Ahead capabilities are enabled in Windows 95 98 Me See Turn off Read Ahead capabilities for the drive on page 87 A DVD movie player cannot play a recorded disc Make sure this is an audio CD not a data CD DVD movie players cannot read data discs Use the correct media Most DVD movie pla
61. ables The IDE cable that came with your new HP drive is a 40 conductor 40 pin cable Some computers now come with hard drives connected to faster 80 conductor 4O pin cables also known as ULTRA ATA66 100s The connectors on each of these two cables are the same however you can note the difference between the two configurations on the cables themselves The 80 conductor cables have more conductors on the cable which can increase the performance of your hard drive When you installed your new HP drive you might have replaced an 80 conductor cable with the 40 conductor cable that came in the box with your new drive IF you did replace an IDE cable and your system now works slower or you are having performance problems with one of your hard drives or a CD ROM or DVD ROM drive examine the IDE cables If you replaced an 80 conductor cable with a 40 conductor cable your performance issues could be related to this and you should reinstall the 80 conductor cable Although this isn t a recommended configuration your HP drive will Function with an 80 conductor cable hp dvd writer dvdiO0i Technical Support Solutions Guide 10 25 01 Software Errors HP RecordNow reported it was unable to read fast enough When HP RecordNow creates a CD it does so in a single continuous operation This operation requires that the computer s hardware and software transfer data from the source device to the HP drive fast enough to keep the HP drive s laser turned
62. ad in 3 CD R Media can be X X ie Media can be X X X X X Recorded by ead in i 7 7 7 7 CD RW Medi j DVD R Mediacanbe Usually X X X X ai dl Read in CD RW Media can be X DVD R Media can be X Often Recorded by Recorded by i Music CDs recorded on CD RW media can only be played on audio equipment that ele canbe al Mau A May Mesa is MultiRead compatible Music CDs recorded on CD R media can be played in most audio CD players gobs ae cane X CD R media can only be read in DVD players with dual optical pickups Contact the EU player manufacturer to verify compatibility DVD RAM Media can be Rarely X Reanim Disc Storage Capacity of HP Products y DVD RAM Media tan be x m 1DVD RW Store up to 4 7 GB Recorded by m 1 CD RW 650 MB 530 MB formatted as Media can be Usually Usually Usually May X m 1CD R 650 MB up to 618 MB formatted ead in DVD RW Media can be X Recorded by Disc Storage Capacity of HP Products 12 hp dvd writer dvd100i Technical Support Solutions Guide 10 25 01 O Product Information invent Product Positioning Parts Available for the hp dvd writer Drive The hp dvd writer dvd100i drive is an internal IDE DVD RW CD RW drive with the Table 3 Parts for C9619A Internal IDE hp dvd writer dvd100i Drive following performances PRE m DVD Rewritable with 2 4x re write 8x read kt i ili Las m CD Rewritable with 12x10x32x C9619 69901 Exchange dvd 2 4x
63. after write A check mark in this box causes RecordNow to verify that no errors occurred during the recording of your data disc Advanced Tab The Advanced tab contains options controlling the default settings for your optical drive and determines how RecordNow handles re writable media Use the Advanced tab to customize the following settings Limit the maximum recorder speed to Specify a recording speed from the drop down menu if you want RecordNow to control the recorder speed This option is useful if your recorder speed is faster than the drive you are using to read your source disc If you experience errors during recording try reducing the maximum recorder speed to a speed equal to or slower than the read speed of the drive you are using to read your source disc Always do a full erase on rewritable media A check mark in this box causes RecordNow to automatically erase the contents of rewritable media before beginning a recording Test operation before recording discs A check mark in this box causes RecordNow to test its reading process before beginning to record This feature can help catch potential problems before recording and prevent wasting media due to a failed recording process HP RecordNow 3 0 59 Un invent It is recommended that you leave this option checked until you have recorded to several CDs and are certain that no issues or problems exist with your hardware setup Use Burn Proof A check
64. and HP CD Writer Plus drives no Longer sold Chapter 12 Discontinued Products Table 29 HP CD Writer Drives No Longer Sold Drive Family Model Part Number s CD Writer 4020 C4324B CD Writer 6020i C4343A CD Writer 6020es ep C4325A C4345A CD Writer Plus 7100i C4353A CD Writer Plus 7100e C4366A CD Writer Plus MOi C4365A CD Writer Plus 710e C4366A CD Writer Plus 7200i e C4380A C4381A CD Writer Plus 8100i C4392A CD Writer Plus 8110i C4398A CD Writer Plus 8200e C4454B CD Writer Plus 8210e C4453B CD Writer Plus 8250i C4464B CD Writer Plus 7500e C4412A CD Writer Plus 7510e C4413A CD Writer Plus 7550i C4410A CD Writer Plus 75701 C4411A CD Writer Plus M820e C4450A CD Writer Plus 8200 C4414A CD Writer Plus 82101 C4415A CD Writer Plus 8200e C4454A CD Writer Plus 8210e C4453A CD Writer 8220e C4504A CD Writer 8230e C4505A CD Writer Plus 8250i C4464A hp dvd writer dvdiOOi Technical Support Solutions Guide 10 25 01 Drive Family Model Part Number s CD Writer Music 8270e C4461A CD Writer Plus 91001 C4460A C4460B CD Writer Plus 910i C4459A C4459B CD Writer 9140i C4460C CD Writer 9150 C4459C CD Writer Plus 9200i e C4457A C4458A CD Writer Plus 9210i e C4455A C4456A CD Writer Plus 9300 C4492A CD Writer Plus 9310i C4493A CD Writer 9340i C4492B CD Writer 9350i C4493B Drives No Longer Sold S
65. and copied files to it using drive letter access Windows Explorer etc If the CD ROM drive you are using to read the recorded CD R disc can successfully read commercially produced CD ROM discs the drive is probably not capable of reading any form of recordable CD media hp dvd writer dvdiOOi Technical Support Solutions Guide 10 25 01 If read errors occur when you use the CD ROM drive to read both commercially produced CD ROM discs and CD R media the CD ROM drive or its controller are faulty the driver for the CD ROM drive or controller is corrupted or your Windows installation has become corrupted You used CD RW media If your CD ROM drive can read formatted CD RW discs but the drive lacks the necessary software you can locate the software in the ENGLISH UDFREADER directory on the software installation disc If the UDF Reader doesn t enable you to read the disc the CD ROM drive is probably not Multi Read compatible To make a data disc that is compatible with non Multi Read CD ROM drives use HP RecordNow and CD R media The CD ROM drive you are using is probably not Multi Read compatible Use CD R media when you want to read discs using this drive IF you re trying to read an 80 minute CD See 80 Minute CDs on page 88 A home auto or portable stereo CD player cannot play a recorded disc Make sure this is an audio CD not a data CD Home auto and portable stereo CD players cannot read data discs Use the correct medi
66. apply to defects resulting from improper or inadequate maintenance by the customer customer supplied software or interfacing unauthorized modification or misuse operation outside of the environmental specifications for the product or improper site preparation and maintenance In some regions in addition to the normal local charges fees may be charged for HP technical support If during your phone call it is determined that your HP drive requires repair and you are within your drive s hardware warranty period phone charges will be reversed hp dvd writer dvdiOOi Technical Support Solutions Guide 10 25 01 Chapter 10 Warranty and Support HP warrants to you the end user customer that HP hardware accessories and supplies will be free from defects in materials and workmanship after the date of purchase for the period specified above If HP receives notice of such defects during the warranty period HP will at its option either repair or replace products which prove to be defective Replacement products may be either new or like new 2 HP warrants to you that HP software will not fail to execute its programming instructions after the date of purchase for the period specified above due to defects in material and workmanship when properly installed and used If HP receives notice of such defects during the warranty period HP will replace software media which does not execute its programming instructions due to such defects
67. ard drives follow the procedures for your version of Windows Enabling DMA on HP IDE CD DVD Drives and Windows 98 Me Click the Start button select Settings and click Control Panel Double click the System icon Click the Device Manager tab Double click the CDROM icon Double click the HP CD DVD drive listed Click the Settings tab Check the box next to DMA If the box is already checked then DMA is already enabled for the HP CD DVD drive NOTE USB CD Writers do not have the DMA feature available Enabling DMA on hard drives and Windows 98 Me Click the Start button select Settings and click Control Panel Noya WN Double click the System icon Click the Device Manager tab Double click Disk Drives Double click on the IDE hard drive listed Click the Settings tab Check the box next to DMA If the box is already checked then DMA is already enabled for the HP CD DVD drive Noya WN gt hp dvd writer dvdiOOi Technical Support Solutions Guide 10 25 01 Enabling DMA on HP IDE CD DVD Drives and Windows 2000 Professional Click the Start button select Settings and click Control Panel Double click the System icon Click the Hardware tab Click the Device Manager button In the list of devices double click IDE ATA ATAPI Controllers Double click the controller normally the Secondary IDE Channel that connects the HP CD DVD drive to the motherboard Click the Advanced Settings tab 8 Next to Transfer Mod
68. are as it may be needed Later for securing the drive in the drive bay hp dvd writer dvdlOOi Technical Support Solutions Guide 10 25 01 Installing the hp dvd writer dvd100i Drive 37 OD Installation and Configuration invent 8 Look at the Install Recommendation printout to see whether the jumper should 9 If your computer uses rails attach the rails that came with the computer to the be set to the Master or Slave position then set the jumper on the back of the sides of the hp dvd writer dvd100i drive see Figure 19 hp dvd writer drive to the recommended position Some computers use rails instead of screws to hold the drive in place NOTE Jumpers are small caps that fit over pairs of pins on the back of the hp dvd writer drive Jumpers can be pulled off or replaced with needle nose pliers NOTE You can tell if your computer uses rails by looking at the other drives installed in your computer AUDIO Quy CARES iii suave ECT lf ENS poelly Figure 19 Rails for Mounting the Drive 10 Slide the hp dvd writer drive partially into the bay Figure 18 Setting Jumpers on the Drive hp dvd writer dvdlOOi Technical Support Solutions Guide 10 25 01 Installing the hp dvd writer dvdiOOi Drive 38 Un invent ll To hear sound through your computer s sound system connect one end of the audio cable to the back of the hp dvd writer drive see Figure 20 and the other end to an audio connector on
69. d driver files HP DLA 2 5 65 Un invent SSCDBHK4 SYS A DLA Windows NT 4 0 file that handles certain optical hooks into the OS SSCDBHR5 SYS A DLA Windows 2000 file that handles certain optical hooks into the OS SSPROP VXD A DLA Windows 9X file that handles the property pages SSRTLN SYS A DLA Windows NT 4 0 and 2000 file that handles the C run time library code SSRTLW VXD A DLA Windows 9X file that handles the C run time library code TFSNBOIO SYS A DLA Windows NT 4 0 and 2000 driver file that handles the block IO TFSNCOFS SYS A DLA Windows NT 4 0 and 2000 driver file that does the compression filter TFSNDOFS SYS A DLA Windows NT 4 0 and 2000 driver file that is a pass through file system TFSNDRCT SYS A DLA Windows NT 4 0 and 2000 driver file that supports direct IO Not documented for user Accessable via DLA command line TFSNDRES SYS A DLA Windows NT 4 0 and 2000 resource file for DLA pop up dialogs TFSNDTFS SYS A DLA Windows NT 4 0 and 2000 driver file that does our tape file system TFSNIFS SYS A DLA Windows NT 4 0 and 2000 driver file handles the OS file system interface TFSNOPIO SYS A DLA Windows NT 4 0 and 2000 driver file that handles the optical IO requests TFSNPOOL SYS A DLA Windows NT 4 0 and 2000 driver file that does memory pooling TFSNUDF SYS A DLA Windows NT 4 0 and 2000 driver that does the UDF file system for CD R
70. dat Cache file used by MyCD EXE N A HP RecordNow 3 0 53 Un invent Table 23 Location C Program Files HP MyCD Media Name Description Date About cea UI Graphics File 05 15 01 Btn ceb UI Graphics File 05 15 01 BtnD ceb UI Graphics File 05 15 01 Main ceb UI Graphics File 05 15 01 Main256 ceb UI Graphics File 05 15 01 Oem ceb UI Graphics File 05 15 01 Oemanim cea UI Graphics File 05 15 01 Read cea UI Graphics File 05 15 01 Write cea UI Graphics File 05 15 01 Table 24 Location C Winnt System32 NT amp Win2k C Windows System Win9x Name Description Date Px dll Main Prassi Engine 06 01 01 PxMas dlL Mastering Component 06 01 01 PxWave dll Audio Component 06 01 01 PxSub dll Engine Services 06 01 01 Table 25 Location C Winnt System32 Drivers NT4 amp Win2k C Windows System losubsys Win9x Name Description Date PxHelper vxd Device driver Win9x 06 01 01 PxHelper sys Device driver NT4 06 01 01 PxHelp20 sys Device driver Win2k 06 01 01 hp dvd writer dvdiOOi Technical Support Solutions Guide 10 25 01 Using HP RecordNow Starting HP RecordNow 1 Use one of the following methods to start HP RecordNow Insert a blank disc into the drive Select Start gt gt Programs gt gt Hewlett Packard gt gt HP DVD Writer gt gt HP DVD Writer Double click the HP DVD Writer desktop ico
71. dvd writer drive to the IDE connector see Figure 23 Figure 23 An hp dvd writer Drive Not Sharing the Data Cable Figure 22 An hp dvd writer Drive Sharing the Data Cable hp dvd writer dvdlOOi Technical Support Solutions Guide 10 25 01 Installing the hp dvd writer dvdiOOi Drive 40 Kin Installation and Configuration invent 14 Locate an available power cable connector in the computer 16 Slide the HP drive completely into the drive bay Power cable connectors usually have yellow red and black wires IF you do not 17 Secure the HP drive into the drive bay with the screws or rails if your computer have an available connector you need to purchase a Y power connector from uses rails See Figure 25 your computer dealer 15 Plug the power cable into the back of the HP drive The connector only fits one way See Figure 24 NOTE mproper connection of the power cable will damage the drive DC INoyr i No Figure 25 Securing the Drive in the Bay Figure 24 Power Connector on Drive Back hp dvd writer dvdlOOi Technical Support Solutions Guide 10 25 01 Installing the hp dvd writer dvd100i Drive Al invent Restarting the Computer 1 Replace the case on the computer 2 Connect the computer and all attached devices to power Figure 26 Connect the Computer to Power 3 Turn on the computer The installation software will
72. e auto or portable stereo CD player cannot read an 80 minute CD 89 You cannot write to an 80 minute CD using your HP drive 89 HP supported drives 89 You are using an HP CD R 80 minute CD 89 You are using a non HP CD R 80 minute CD 89 Supported HP CD Writer Drives for 80 Minute CDs 89 Unable to Hear Music 90 You re unable to hear audio through the front headphone jack 90 Windows 2000 Professional 90 Windows Me 5 25 90 Windows 98 2 22 552 ee cece a ea a 90 Windows XP 5 90 DLA 2 5 Known Problems 91 hp dvd writer dvdiO0i Technical Support Solutions Guide 10 25 01 Chapter 10 Warranty and Support hp dvd writer dvd100i Warranty Information 94 DURATION OF LIMITED WARRANTY 94 Product Service and Support 95 Support Parts List 95 Chapter 11 Release Notes HP CD WRITER hp dvd writer 96 Windows NT 4 0 ATAPI Driver Issues 96 HP RecordNow Version 3 0
73. e install the basic file set and set up a few registry settings Then we install the DLA drivers and again change a few registry settings Each of these should be enumerated below Note that a in the file name indicates that this is a language specific file where will be replaced with the installed language ENU for English There is really only one installation process though there are two products the DLA read only file system and the DLA file system The only difference between the file systems should be the PCONFIG and the registry settings During installation we install the basic file set and set up a few registry settings Then we install the DLA drivers and again change a few registry settings Each of these should be enumerated below Note that a in the file name indicates that this is a language specific file where will be replaced with the installed language ENU for English Files installed to Target Directory C Program Files WERITAS DLA for example e DLAR DLL The DLA user interface resource file e DLATRAY EXE The DLA user interface executable e VXDLA CNT A DLA file that is used for help e VXDLA HLP A DLA file that is used for help Files installed to Target Directory INSTALL e DLA EXE A DLA executable that allows command line access to DLA e DLAINST DLL The DLA installation helper DLL that installs and uninstalls DLA share
74. e Startup dialog screen appears Click Close N From the Restore tab select a device in the Restore from device drop down list box Insert the volume containing the Last full backup of your system Select Device View then select the last full backup on the volume From the Restore tab check the files that were reported busy Click Options General tab and select the Always replace the file on my computer checkbox 7 Click the Advanced tab and de select the Restore Windows Registry checkbox then click Start 8 Reboot your machine Ou pw If you have any differential or incremental backups performed after the last full backup restore those as required When you have restored all the files from your backup volumes reboot the machine to complete your recovery 17 Conflict With Microsoft System Restore Microsoft System Restore periodically creates restore points to which you can return your system in the event of a system error or data loss IF you format your hard drive then use HP Simple Backup to recover your system these restore points cannot be restored HP Simple Backup 102 Un invent 18 PCHealth Updates on Windows ME PCHealth performs automatic updates to your Windows ME Millennium Edition system via the Internet HP Simple Backup may not be able to restore PCHealth directories if an update occurs during a backup or restore Also if a PCHealth update occurs after you perform a backup you may recei
75. e an extension of the ATA protocol was created This new protocol was named ATA Packet Interface ATAPI The ATAPI command set was based on the existing SCSI command set and by design allows ATAPI and ATA devices to coexist on an ATA bus Due to wide availability and low cost the ATAPI interface has become the standard for CD ROM drives used in PCs However since the newer MMC specification includes the majority of the packet commands which are in the ATAPI specification the MMC specification is used as the primary reference for most commands and the ATAPI specification is used as the primary reference for lower Level communication protocol details The hp dvd writer and is designed using the ATA 2 version of the ATA specification and the ATAPI 2 6 version of the ATAPI specification ATA ATAPI 31 Un invent IDE Connectors When you place Software Disc 1 in your CD ROM and click Install hp dvd writer the software analyzes your computer and makes a recommendation about connecting the hp dvd writer hardware The Install Recommendation tells you whether the hp dvd writer should be connected to the primary or secondary controller in your computer NOTE Ifthe Install Recommendation states that your hp dvd writer drive will share the data cable with another device such as a CD ROM drive follow the cable already attached to the other device down to the circuit board in order to locate the IDE controller that you need If you find an extra
76. e for the unauthorized reproduction of copyrighted works Neither your HP DVD Writer nor the software that came with it is capable of copying content protected discs hp dvd writer dvdiOOi Technical Support Solutions Guide 10 25 01 Tips and Techniques Q Can copy a music disc that is in my CD ROM drive to a blank disc in my HP drive A You can use your CD ROM drive to copy music CDs if the CD ROM is capable of digital audio extraction Although all CD ROM drives can playback music from a music CD not all are capable of reading the tracks in digital format or can do it at an acceptable speed If a music CD that you ve recorded contains clicks pops or hissing this could be the cause Your CD ROM is capable of digital audio extraction if it is available in the Device to read from box in the HP RecordNow software IF your CD ROM drive does not do digital audio extraction you can still copy music CDs by swapping the music CD and the blank CD in and out of your HP drive si Frequently Asked Questions LA mR Chapter7 Software This chapter describes software applications shipped with the hp dvd writer dvd100i Start Menu Choices for Core Software drive and is organized as follows The core HP software choices listed in Table 21 appear in the hp cd dvd screen when the user selects Start gt gt Programs gt gt Hewlett Packard gt gt HP DVD Writer gt gt HP DVD Writer Table 21 Core Software Applications Accessed from
77. e primary and secondary connectors such as PRI and SEC IDE O and IDE 1 IDE 1 and IDE 2 HD and CD ROM most common devices to be attached PCI IDE and ISA IDE IDE Connectors 32 O Interfaces invent Look for a label identifying PIN 1 next to the IDE connector The data cable s colored edge is aligned with PIN 1 of the IDE connector This illustration shows a specific computer Yours may look different PIN 1 could be on either side of the IDE connector See Figure 12 colored stripe on the data cable Figure 13 Align Pin 1 on the Drive colored stripe on the data cable Figure 12 Align Pin 1 to the IDE Connector in the Computer The cable s colored edge is aligned with PIN 1 on the hp dvd writer drive Figure 13 hp dvd writer dvdiOOi Technical Support Solutions Guide 10 25 01 IDE Connectors 33 Un invent This chapter describes the installation of an hp dvd writer dvdiOOi drive and is organized as follows hp dvd writer dvdiOOi Technical Support Solutions Guide 10 25 01 Chapter 4 Installation and Configuration PC Desktop Minimum System Requirements The hp dvd writer dvd100i drive is an internal IDE DVD RW CD RW drive with an EIDE ATAPI MMC compliant interface The hp dvd writer dvd100i drive functions on a desktop PC that meets the following minimum guidelines m Windows 98 Windows 2000 Professional and Windows Me Windows NT
78. e select DMA if available for the correct IDE device IF you re unsure which device to enable DMA on try setting DMA on both master device O and slave device 1 9 Click OK Enabling DMA on hard drives and Windows 2000 Professional Au RW N 1 Click the Start button select Settings and click Control Panel 2 Double click the System icon 3 Click the Hardware tab 4 Click the Device Manager button 5 In the list of devices double click IDE ATA ATAPI Controllers 6 Double click the controller normally the Primary IDE Channel that connects the hard drive to the motherboard 7 Next to Transfer Mode select DMA if available for each hard drive 8 Click OK Improving Drive Performance and Reducing Errors 82 Un Troubleshooting invent DMA will not stay enabled Reasons why DMA will not stay enabled after restarting your computer 1 The device hard drive HP CD drive HP DVD drive CD ROM drive does not support DMA 2 DMA is not available on your computer 3 DMA has not been enabled in the computer s Basic Input Output System BIOS Refer to your computer s manufacturer for more information about using DMA on your system Other problems occurred after enabling DMA IF you enabled DMA and your system lochs when accessing the HP drive or you start to have other system problems disable DMA as a possible solution Other performance issues 40 conductor 40 pin vs 80 conductor 40 pin IDE c
79. e to Hear Music 90 Un Troubleshooting DLA 2 5 Known Problems DirectCD media read in DLA shows incorrect date time If a CD written to by DirectCD is read with DLA There may be a difference between the DLA date time stamp and the date time stamp recorded from DirectCD The original date time stamp from DirectCD is correct with DLA s is not We cannot determine if Direct CD is writing to the media correctly DirectCD may be the only program that can view this correctly PTR 5043900 Backpack Re Writer 4A Not Detected by DLA Awarning message from DLA No compatible CD Recordable or CD Re Writable devices could be found on your system When using a Backpack Re writer 4A Problem Description DLA appears to interfere with the driver installation for the Backpack Re writer IF you install the Backpack software first restart the machine and install DLA and restart once more you will not encounter any problems However if you install DLA first restart the machine and install the Backpack driver software and restart once more you receive the above warning from DLA Despite this error message the Backpack drive is mounted and has an assigned drive letter You can browse the drive from My Computer and it is displayed within the Device Manager The drive will be recognized if you restart the computer another time PTR 5043061 Installation allowed to Network Drives The installation path will allow choices to a
80. e your CD RW drive to read the media 15 Disaster Recovery for Windows 2000 Some PC system manufacturers may be shipping versions of the Windows 2000 Professional operating system that contain limitations affecting the Disaster Recovery feature of HP Simple Backup Depending on which version of Windows 2000 this product is used for the Disaster Recovery feature may not be available HP Simple Backup 101 Un invent 16 Performing Disaster Recovery for Windows NT 4 0 Without Disaster Recovery Diskettes Some PC system manufacturers ship versions of the Windows NT 4 0 CD that contain limitations affecting the Disaster Recovery feature of HP Simple Backup If while creating Disaster Recovery diskettes HP Simple Backup detects that your Windows CD cannot be used to create Disaster Recovery diskettes you must follow the steps listed below to recover your data HP Simple Backup can protect the data on your NT Workstation in the event of a hard drive failure The Disaster Recovery process allows you to recover lost data and return your system to full operation You may choose to back up the NT Workstation Registry by selecting it in the Options settings under the Advanced tab By default HP Simple Backup will back up the registry when the Windows Directory is selected for backup The NT Workstation Registry must be backed up in order to properly restore your system in the event of a hard drive failure To use Disaster Recovery 1 R
81. earrange scenes to create a more dynamic m MyDVD Knowledge Base lets you perform queries for answers to commonly enjoyable viewing experience for your audience Jump to video scenes on DVD asked questions and also submit new questions if you can t find what you need randomly and quickly without fast forwarding or rewinding m MyDVD Online Forum a place where you can ask questions post answers NOTE HP MyDVD does not run on Windows NT exchange information and learn new ways to use MyDVD A m FAQs Answers to frequently asked questions System Requirements m Windows 95 98 ME 2000 XP Installation m 800 MHz Pentium based PC or higher HP MyDVD is presented as an installtion option during the integrated install except 128 MB RAM on Windows NT machines The DirectX8a installer is used to install HP MyDVD on m MyDVD disk space 80MB Windows 98 98 m Video disk space 5GB m 1024 x 768 with 16 bit or better color display m DVDdrive m Mouse Features m Video import formats MPEG 1 MPEG 2 AVI QuickTime m Audio import formats WAV MPEG I Audio m Graphic import formats BMP JPG PICT PNG TIF TGA m Video conversion Software transcoder to convert AVI amp QuickTime to MPEG m Video standards NTSC and PAL m DVD output devices CD R hard drive m DVD player Included can be automatically put on CD R hp dvd writer dvdlOOi Technical Support Solutions Guide 10 25 01 HP MyDVD 72 O invent Using HP MyDVD NOTE HP
82. ed file it will connect to CDDB via the Internet to download information relevant to your new music file s HP RecordNow then uses this information to sort your collection by artist album or genre Since this database is constantly growing every time you access CDDB your files are updated with the latest information for that track Options The Options feature allows you to customize how HP RecordNow performs your recording operations Click the Options button to open the Options dialog box then choose one of the option tabs to customize your settings HP RecordNow 3 0 58 Un invent General Tab The General tab contains options controlling how RecordNow handles your recording jobs Use the General tab to customize the following settings Eject drives automatically A check mark in this box causes RecordNow to automatically open your recorder drive tray when RecordNow is ready to accept a disc for recording Remind me to shut down my programs before a disc is created A check mark in this box causes RecordNow to display a reminder to close all other applications before beginning a recording session IF you check the Do not show me this again box in the reminder dialog this reminder will no longer appear until you re check the Remind me to shut down my programs before a disc is created box NOTE For maximum performance close all other applications before recording a disc This includes any screen savers or anti vi
83. ename any track in the playlist window by selecting the track single clicking twice on the track name or pressing lt F2 gt then typing the new name IF your CD recorder supports CD text your tracks will show the new names 8 Click Next to begin recording your tracks 9 Once the disc has been created if you would like to make another disc with the same track list replace the newly recorded CD with a blank disc then click Make Another 10 Click Done when you are finished recording 11 Remove the discs from your drives and store them in a safe place Making a Music Disc from other CDs RecordNow can record tracks from various CDs in your collection to a single disc This is ideal for creating Best Of CDs To make a music disc from existing CDs 1 Click the Make a Music Disc button 2 Click the Make a Music Disc from other CDs button HP RecordNow automatically opens your recorder drive 3 Insert the CD you wish to copy songs from then click Next NOTE Ifyou wish to use a different disc drive to read your disc click Change See Changing CD Recorder drives on page 61 for more information hp dvd writer dvdiOOi Technical Support Solutions Guide 10 25 01 4 Add the tracks you would like to copy to the disc by selecting them from the Music CD Tracks window on the Left then clicking Add The selected tracks appear in the playlist window on the right 5 Click Next CD to add tracks from other CDs RecordNow pr
84. ent Highlight the Storage icon in the Left pane Double click the Disk Management icon in the right pane Right click the first drive whose drive Letter you want to change Click the Assign New Drive Letter and Path option on the popup menu Select the desired drive letter from the pull down List 85 Installation Un Troubleshooting invent 10 Click the OK button ll Repeat steps 5 through 8 for each remaining drive The HP drive s software installation fails Uninstall the HP drive software Click the Start button point to Settings and click Control Panel Double click the Add Remove Programs icon Scroll through the list of installed programs When you see your HP drive s entry click it Click the OK button Follow all on screen instructions to uninstall the software DUpRwWn Reinstall your HP drive s software Making Audio CDs HP RecordNow reported an error while copying an audio CD or you hear clicks and pops when playing audio CDs Try using a different source drive Use another CD ROM or DVD ROM drive if one is available You can also use your HP drive as both the source and destination drive HP RecordNow copies the files or audio tracks from the CD to your hard disk then back to the CD R or CD RW disc Make sure your hard disk has enough free space to hold the entire contents of the CD you want to copy To change the source drive for an exact disc copy click the Change button in the de
85. epares your tracks and then prompts you to insert another CD 6 Insert the next CD you wish to copy tracks from Repeat steps 4 6 until all the tracks you wish to copy are displayed in the playlist window on the right NOTE See Total time of your audio tracks on page 61 for details on how to track the amount of time your CD has available for your audio tracks 8 Arrange the order of the tracks in your playlist window by either Selecting a track then using the green up or down arrows or Selecting a track and dragging it to the new position NOTE You can rename any track in the playlist window by selecting the track single clicking twice on the track name or pressing lt F2 gt then typing the new name If your CD recorder supports CD text your tracks will show the new names 9 Click the Finish button RecordNow prepares your track list and then prompts you to insert a blank disc 10 Insert a blank disc and click Next RecordNow records your tracks to your blank disc 11 IF you would lite to make another CD with the same track list remove the newly recorded CD replace it with a blank disc then click Make Another 12 Click Done when you are finished recording 13 Remove the discs from your drives and store them in a safe place Making a Disc for an MP3 Player RecordNow can create a disc of your MP3 files that you can play on your MP3 player HP RecordNow 3 0 57 Un invent To make a music disc for an M
86. eplace all damaged hardware and properly format the destination drive see your Windows NT manual for assistance 2 Start your computer with the Windows NT system disk in your floppy drive or in your CD ROM drive if you have a bootable CD ROM drive 3 Follow all instructions to perform a minimal re install of Windows NT Workstation including any Service Packs and reboot your machine when prompted Configurations will be restored Later 4 Install HP Simple Backup 5 When installation is complete click the Start menu select Programs then select HP Simple Backup The startup dialog screen appears Click Close 6 From the Restore tab select a device in the Restore from device drop down list box 7 Insert the volume containing the last full backup of your system Select Device View then select the last full backup on the volume 9 From the Restore tab click Options General tab and select the Always replace the file on my computer checkbox go hp dvd writer dvd1O0Oi Technical Support Solutions Guide 10 25 01 Release Notes 10 Click the Advanced tab and select the Restore Windows Registry checkbox then click Start 11 Reboot your machine NOTE Files that were reported as busy should be restored at this time If you wish to restore these files follow the instructions below for restoring busy files To restore busy files 1 Click the Start menu select Programs then select HP Simple Backup Th
87. er Underruns If you experience buffer underruns try enabling DMA Direct Memory Access on your computer See your computer s documentation for instructions on how to do this 7 Media Compatibility Some consumer disc players cannot read CD R or CD RW media If you are experiencing problems reading certain types of media please check your player s documentation to ensure that your device is capable of reading the media HP RecordNow Version 3 0 97 Un invent HP DLA Version 2 5 Copyright 2001 VERITAS Software Inc All Rights Reserved This file contains important information which supplements the On line Help The following subjects are discussed 1 Getting Started 2 System Requirements 3 Multiple Device Support 4 Upgrading HP DLA 5 Sharing a HP DLA Drive 6 Compressed Data 7 Incompatibility with Direct CD 8 Incompatibility with MS Backup 9 Problems with High Speed CD RW Media 10 Problems formatting previously formatted DVD CD RW media 11 Problems reading CD R media 12 Multiple drive incompatibilities 13 Enabling Disabling HP DLA 14 Two identical drives 15 Conflict with Nero software 16 Issue with USB and Firewire 1394 devices hp dvd writer dvdiOOi Technical Support Solutions Guide 10 25 01 Release Notes 1 Getting Started This product enables access to your optical drive from Windows You can now use your CDR W or DVD recorder for file storage and retrieval as if it
88. er dvdiO0i Technical Support Solutions Guide 10 25 01 HP Simple Backup 2 2 2 rere rere ere rere eee 75 Using HP Simple Backup 75 Starting HP Simple Backup 75 Full System Backup 76 Custom Backup 76 Complete System Restore 76 Custom Restore 76 Automatically Excluded Files 76 Errors and Warnings Report 76 Support Provider for HP Simple Backup 77 PowerDVD ee eta meca ce 78 System Requirements 78 Manuals for PowerDVD 78 Using PowerDVD 78 Starting PowerDVD 78 Support Provider 79 Customer Support 79 Email 79 Phone 79 aX Spee ae Scie as Siem is cise ie Specie a as 79 Web sseseceeseter annann anian eo aa cease ese a a ae 79 International Headquarters 79 Chapter 8 Maintenance Product Care
89. etzemetastesimeniteedes 58 Options 58 General Tab 2 0 aa ma mea 59 Advanced Tab 59 CDDB Tab 7 60 Tips and Tricks 60 Troubleshooting 62 Registry Modifications for HP RecordNow 63 Location 2 22 22 a 63 Uninstalling HP RecordNow 64 To uninstall HP RecordNow from Windows 9x 64 To uninstall HP RecordNow from Windows Millennium Edition 64 To uninstall HP RecordNow from Windows NT 64 To uninstall HP RecordNow from Windows 2000 64 Support Provider for HP RecordNow 64 HP DLA 2 5 222 ee a 65 Manuals for HP DLA 65 Installing HP DLA 7 65 Basic Installation Locations for HP DLA 2 5 65 Un invent DLA Engine Installation 67 Shared Components Installation 67 Registry rnc eee rrr rece aa ea am a cece 67 Using HP DLA ene mea mem ea ene ee en ee mem enens 68 Starting HP DLA 2 22 ee ee ces 68 Format se Semen ae oncom Sea Sees ee Se Ses 68 Make Compatible
90. eyed connector Pin Audio Signal 1 D Signal 1 2 2 GND Figure 9 Digital Audio Connector Output Pins hp dvd writer dvdiOOi Technical Support Solutions Guide 10 25 01 Drive Specifications Media Read Media Compatibility The drive can read the following discs DVD RW DVD ROM DVD Video CD Digital Audio Red Book and CD Extra CD ROM Mode 1 Yellow Book CD ROM XA amp CD I Mode 2 Form 1 Green Book CD ROM XA amp CD I Mode 2 Form 2 Green Book CD Bridge amp Photo CD single and multi session CD Video Write Media Compatibility Recordable media compatible with the drive are CD R CD RW DVD RW Write Methods Create e Track at once e Disc at once e Incremental packet writing variable and fixed packets per Orange Book part II Copy e Session at Once e Multisession Physical Specifications zi Ci Drive Specifications invent Logical Recording Format Methods used to record data m UDF m ISO 9660 m CD DA Audio The following audio features are supported m CD e WAV e MP3 m DVD e WAV e MPEG I e Layer2 RIP Speed The time it takes to transfer and store audio files from a music CD to MP3 files on your hard drive is m Extract a 4 minute audio track in less then 30 seconds 8X minimum hp dvd writer dvdlOOi Technical Support Solutions Guide 10 25 01 Physical Specifications 22
91. fer The amount of data buffered between source and storage medium is 2MB minimum The hp dvd writer dvdiOOi drive has buffer underrun prevention Performance of the Drive The hp dvd writer drive has write read performances shown in Table 15 Table 15 Write and Read Speeds of the hp dvd writer dvd100i Drive Write CD R 12x Write CD RW 10x Write DVD RW 2 4x Read CD RW 20x Read CD R CD ROM 32x Read DVD RW 8x The hp dvd writer drive plays audio discs at up to 8x Seek Time The time necessary to find data on medium is expressed in milliseconds m Average full stroke access time of 250 ms CD ROM m An average random access time of 125 ms CD ROM Initialization Time 2x The amount of time necessary for the disk to initialize is expressed in seconds Initialization at 2x From power off disc in drive spin up time read and calibrate disc lt 20 seconds hp dvd writer dvdiOOi Technical Support Solutions Guide 10 25 01 Drive Specifications Disc Finalization Time 2x The expected maximum disc finalization time closing a write session is expressed in minutes m CD 2 minutes typical at 2X m DVD not applicable Hours of Video Recording Hours of video recording at Mbits per second m 1hour 9 8 Mbits sec m 2hours 5 8 Mbits sec m 3hours 3 3 Mbits sec NOTE Bits rates include video and audio Video Formats Formats supported by DVD authoring software
92. gram Files HP MyCD lt default gt 53 Location C Program Files HP MyCD Media 54 Location C Winnt System32 NT amp Win2k C Windows System Win9x 54 Location C Winnt System32 Drivers NT4 amp Win2k C Windows System losubsys Win9x 54 HP MyCD Registry Keys 63 Comparison of the different types of formatting 68 hp dvd writer dvdiOOi Technical Support Solutions Guide 10 25 01 Table 28 Supported HP CD Writer Drives for 80 minute CDs 89 Table 29 HP CD Writer Drives No Longer Sold 10 Un invent Chapter 1 This chapter describes the hp dvd writer dvdiOOi internal drive and is organized as follows hp dvd writer dvdiOOi Technical Support Solutions Guide 10 25 01 Product Information Product History CD Technology The first CD technology to be used with computers was CD ROM a read only technology In the early 1990 s CD R CD Recordable drives became available to consumers for storing data permanently on a disc that could be read by any CD ROM drive Now Compact Disc ReWritable or CD RW technology is available to consumers CD RW lets users rewrite CDs up to 1 000 times CD RW lets users easily store and erase data on CDs for playback on m MultiRead compatible CD ROM drives m CD R drives m CD RW drives DVD
93. he CD labeled Software Disc Tinto your CD ROM drive The hp dvd writer Installation Splash screen appears briefly then the Installation menu appears see Figure 14 NOTE fAuto Insert Notification is turned on for your CD ROM drive the first screen will appear automatically If Auto Insert Notification is not turned on click the Start button on the task bar click Run type D SETUP where D is your CD ROM s drive letter then click OK mainmenu Explore this CD Watch Installation Video Figure 14 hp dvd writer Installation Menu Screen What s in the Box 35 Un invent Vieving the Install Video m Click Watch Installation Video on the Installation menu to watch a short video of the installation process Starting Installation 1 Click Start Installation on the Installation menu Follow the instructions on the Welcome screen then click Next 3 Follow the instructions on the Software License Agreement screen then click Yes Accepting the Attachment Recommendation 1 Follow the instructions on the hp dvd writer Connection Information screen then click Next 2 Follow the instructions on the Replace CD ROM screen then click Next hp dvd writer dvdiOOi Technical Support Solutions Guide 10 25 01 Installation and Configuration Printing the Install Recommendation 1 When the Install Recommendation screen appears click Print Figure 15 Printing the Install Recommendation The HP Dri
94. he Following methods to start HP DLA ae g Welcome to Drive Letter Access Help Rowers Insert a blank disc into the drive VERITAS Select Start gt Programs gt gt Hewlett Packard gt gt HP DVD Writer gt gt HP DVD Writer ah a Double click the HP DVD Writer desktop icon see Figure 34 Erg RD Eormat Make Compatible L Preferences Eject F HP DLA HF OVD Writer Figure 34 HP DVD Writer Desktop Icon The hp cd dvd screen appears see Figure 35 hp cd dvd p Figure 36 HP DLA Welcome Screen create Format All discs must be initialized or formatted before they can store data HP DLA s HP RecordNow Format feature allows you to format your media directly from Windows Explorer just HP DLA as you would any other drive HP MyDVD HP DLA can perform either a Quick or Full format of your discs The following table HP Simple Backup describes the fundamental differences between the two PowerDVD Table 27 Comparison of the different types of formatting Quick Format Full Format Quit Faster generally taking less than 60 Depending upon the speed of the drive Figure 35 hp cd dvd Screen seconds may take up to 90 minutes hp dvd writer dvdlOOi Technical Support Solutions Guide 10 25 01 HP DLA 2 5 68 Un invent Quicle Format Full Format Can be performed on all CD and DVD recordable discs Only available for CD RW DVD RW DVD RW and DVD RAM media Mu
95. he installation CD and in Chapter 11 Release Notes page 97 Installing HP RecordNow HP RecordNow is automatically installed by the HP CD Writer installation program Otherwise to install HP RecordNow 1 Insert the installation CD into your drive 2 If the installation window does not appear automatically go to Explorer and click on the drive containing the HP RecordNow installation CD Double click on SETUP EXE hp dvd writer dvdlOOi Technical Support Solutions Guide 10 25 01 3 When the installation window appears click on HP RecordNow 4 Follow the instructions on the screen Files Installed for HP RecordNow 3 0 Applicable to all supported OS platforms Win9x ME NT4 amp Win2k Table 22 Location C Program Files HP MyCD lt defaulkt gt Name Description Version Media Directory N A System Directory N A Btnenh4 ocx Active Multimedia Button ActiveX Control 4 4 05 Cehelper dil CEHelper Module used by MyCD EXE 1 0 0 3 DelsL1 isu Uninstall log N A MainENU dlL English language library N A Mycd ent Help Table of Contents file N A MyCD exe Main Application Executable 3 0 Mycd gid Help file N A Mucd hlp Help File N A Pconfig dcf Encrypted Configuration File N A Readme txt User information text file N A cevts che Cache file for Data CD Creation N A cevts db Data base file for Data CD Creation N A cevts_001_ tmp dir Directory to hold temporary files N A Music
96. he size of audio file HP RecordNow searches for by selecting the Hide audio files shorter than option from the Options button gt General tab see Options on page 58 This feature speeds up the search process by eliminating the short audio files such as the ones you hear when Windows starts up or closes a program 5 When RecordNow has located all of the valid music files on your system you can sort your music tracks by selecting a category from the View drop down menu in the Music on System section 6 Select the tracks you want to add to your music disc using one of the following methods Select the tracks you want from the Music on System window and click the Add button Click the Browse button navigate to the tracks you wish to record select them then click the Add button Drag and drop tracks from the Music on System window on the left to the playlist window on the right HP RecordNow 3 0 56 Un invent Drag and drop tracks directly from Windows Explorer onto the RecordNow playlist window See Dragging files from Windows Explorer to HP RecordNow on page 61 for more information on this NOTE Clicking Remove deletes the highlighted track from your list but does not affect any files on your hard drive 7 Arrange the order of the tracks in your playlist window by either Selecting a track then using the green up or down arrows or Selecting a track and dragging it to the new position NOTE You can r
97. hp dvd writer dvd100i drive is an internal IDE DVD RW CD RW half height drive that is installed in an empty drive bay Table 6 Dimensions and Weight of the hp dvd writer dvd100i Drive Form Factor 5 1 4 Depth 196 5 mm 7 74 in 0 5mm Width 148 mm 5 83 in 0 5mm Height 42 3 mm 1 66 in 0 5mm Weight net 0 9 kg 2 lb Box Size and Weight for hp dvd writer dvd100i Drive Table 7 Box Size and Weight of hp dvd writer dvd100i Drive US and Asia Europe Depth 291 mm 11 5 in 278 mm 11 in Width 159 mm 6 3 in 150 mm 5 9 in Height 228 mm 9 in 213 mm 8 4 in Weight 2 2 kg 4 84 lb 2 2 kg 4 84 lb hp dvd writer dvdiOOi Technical Support Solutions Guide 10 25 01 Drive Specifications Bezel Front Door e et a o fer Volume Control Emergency Eject Hole Status Load Eject LED Button Figure 3 Bezel Layout Disc Loading Mechanism The hp dvd writer dvdlOOi drive has a tray mechanism The tray incorporates a dust seal so that dust does not enter from the front bezel Disc Ejection Mechanism Table 8 Disc Ejection States for the hp dvd writer dvd100i Drive Tray Position Action Response Tray is closed and drive is in READY state Depress Load Eject button Tray will open if notin locked state Tray is closing or trayis Depress Load Eject button Tray will open closed and dr
98. i virus Scheduler prior to backing up Error opening file directory File or directory may be corrupted Recommend running ScanDisk on that drive prior to backup You may not have proper read access to that file or directory i e Windows NT security permission HP Simple Backup 76 Un invent Error Warning Description Error Warning Description Error reading data from file system File or directory may be corrupted Recommend running ScanDisk on that drive prior to backup You may not have proper read access to that file or directory i e Windows NT security permission File directory not found File or directory was missing during backup The files or directories selected for backup may have been moved or deleted by another application IF you would Like these files backed up locate them and perform a Custom Backup on these files Error creating file directory File may be in use Make sure the file you are restoring is not open or running You may not have proper write access to that file or directory i e Windows NT security permission The hard disk you are restoring to may be corrupted Recommend running ScanDisk on that drive prior to restore File directory missing or corrupt during backup These files or directories were not successfully backed up due to one or more of the errors above Therefore they are not available for res
99. ical assistance on issues related to the HP brand If you experience difficulty with non HP media please refer to the media manufacturer for support What is the best way to make a disc can share To create a DVD RW data disc that is compatible with most leading DVD ROM players use HP RecordNow The DVD video discs you create can be read in most leading DVD video players and DVD ROM drives If you wish to view a DVD video disc you created on your PC you must use PowerDVD software included with your drive If you want to be sure that anyone with a CD ROM drive can read your CD use a CD Recordable disc and HP RecordNow for example if you want to send a business presentation to a large number of customers or make a music CD hp dvd writer dvdlOOi Technical Support Solutions Guide 10 25 01 Tips and Techniques If you know that everyone reading your CD will be running Windows 95 98 Me or Windows NT 2000 you can use a CD Recordable disc and HP DLA CD RW discs can only be read in either CD RW drives or newer CD ROM drives that support the MultiRead specification This is because CD ReWritable discs are a newer technology Since not everyone can read CD RW discs they are good for additional personal storage for your computer for archiving and freeing up space on your hard drive or for transferring files between work and home when you have an HP drive in both places Can erase a disc DVD RW discs can be re written to repeatedly
100. ight Drag and drop tracks directly from Windows Explorer onto the RecordNow playlist window See Dragging files from Windows Explorer to HP RecordNow on page 61 for more information on this NOTE Clicking Remove deletes the highlighted track from your list but does not affect any files on your hard drive hp dvd writer dvdiOOi Technical Support Solutions Guide 10 25 01 7 Arrange the order of the tracks in your playlist window by either Highlighting a track then using the green up or down arrows or Highlighting a track and dragging it to the new position NOTE You can rename any track in the playlist window by selecting the track single clicking twice on the track name or pressing lt F2 gt then typing the new name If your CD recorder supports CD text your tracks will show the new names 8 Click Next to begin recording your tracks 9 Once the disc has been created if you would like to make another disc with the same track list replace the newly recorded CD with a blank disc then click Make Another 10 Click Done when you are finished recording 11 Remove the discs from your drives and store them in a safe place CDDB HP RecordNow s CDDB feature gathers artist album and genre information about your audio files this can be helpful in sorting through your MP3 or WAV file collection for your favorite songs or artists If HP RecordNow is configured to use CDDB whenever HP RecordNow finds a new or chang
101. igure 36 Figure 37 Figure 38 Figure 39 Figure 40 Figure 41 Figure 42 Figure 43 Figure 44 Figure 45 Figure 46 Figure 47 HP DVD Writer Desktop Icon 54 hp cd dvd Screen 2 54 HP RecordNow Welcome Screen 55 HP DVD Writer Desktop Icon 68 hp cd dvd Screen 0 0 68 HP DLA Welcome Screen 68 HP DVD Writer Desktop Icon 73 MyDVD Desktop Icon ree 73 hp cd dvd Screen ma m m 73 MyDVD Wizard Screen 74 HP DVD Writer Desktop Icon 5 hp cd dvd Screen VV mm mem ee em em em a 5 HP DVD Writer Desktop Icon 78 PowerDVD Desktop Icon 78 hp cd dvd Screen 78 PowerDVD Screen 79 hp troubleshooting screen 81 EE 59 Un Tables invent Table 1 DVD ROM DVD R DVD RW DVD RAM DVD RW Table 2 Table 3 Table 4 Table 5 Table 6 Table 7 Table 8 Table 9 Table 10 Table 11 Table 12 Table 13 Table 14 Table 15 Table 16 Table 17 Table 18 Table 19 Table 20 Table 21 Table 22 Table 23 Table 24 Table 25 Table 26 Table 27
102. inute CDs 89 Un Troubleshooting invent Unable to Hear Music You re unable to hear audio through the front headphone jack If you can t hear audio through the headphone jack on the front of your HP drive you can follow the steps for your version of Windows to enable the headphone jack and volume control You will only be able to listen to an audio CD that will play in a standard CD audio player CDs with MP3 or Wave files cannot be heard through the headphone jack but must be listened to through a sound card If you do follow these steps to enable the headphone jack you will not be able to hear music through your speakers unless an audio cable is connected to your HP drive and a sound card To enable the headphone jack on HP CD DVD drives follow the procedures for your version of Windows Windows 2000 Professional Enabling the headphone jack in Windows 2000 Professional 1 Click the Start button select Settings and click Control Panel 2 Double click the System icon Click the Hardware tab Click the Device Manager button Double click DVD CD ROM drives and double click on the name of the drive s you want to enable Click Properties 7 Under Digital CD Playback uncheck the box next to Enable digital CD audio for this CD ROM device To uncheck a box simply click on it 8 Click OK Windows Me Enabling the headphone jack in Windows Me 1 Click the Start button select Settings and click Control
103. is is an audio CD notadataCD 87 Use the correct media 87 IF an error occurs while recording 87 You hear clicks pops and skips 88 See Also 2 2 22 ee ee ee ee ee eee 88 Un invent A computer DVD ROM drive cannot read a recorded disc 88 Try reading the disc in an HP drive if available 88 Some DVD ROM drives read discs very slowly if Read Ahead capabilities are enabled in Windows 95 98 Me 88 A DVD movie player cannot play a recorded disc 88 Make sure this is an audio CD not a data CD 88 Use the correct media 88 See Also ee 2 emma em a a a a ae 88 High Speed CDs 7 88 A high speed CD RW disc was used in a drive that does not support high speed 7 7 88 80 Minute CDs 2 52 renner nnn me emma mem mes 88 A computer CD ROM or HP drive cannot read an 80 minute CD 88 The CD is scratched damaged or dirty 88 Try reading the CD in a different drive 88 Use the drive that was used to write the CD 88 An error occurred while recording 88 Use HP media 89 A hom
104. ist Organizes your files into folders according to the artist s name By Album Organizes your files into folders according to the album name By Genre Organizes your files into folders according to the genre type Once you have selected a sorting option you can then either open the directory to add individual files to the recording job or you can drag the entire folder to the playlist window on the right This adds all the files within the directory to your playlist Dragging files from Windows Explorer to HP RecordNow You can drag files and folders directly from Windows Explorer to HP RecordNow 1 Create a RecordNow recording job See Making a Data Disc on page 56 Making a Music Disc from Audio Files on page 56 or Making a Disc for an MP3 Player on page 57 2 Open Windows Explorer 3 From Windows Explorer select the file s and folder s you would like to copy to your disc NOTE You can select multiple files and folders by holding down the lt Ctrl gt or lt Shift key on your keyboard then highlighting the files you would like to copy 4 Position your mouse over the file s in Windows Explorer Hold your mouse button down and drag your files from Windows Explorer to RecordNow 5 Release your mouse button and your selected files will show up in the RecordNow window Using the Back button Clicking the Back button from any screen in HP RecordNowwill take you back one screen menu This is useful if you change you
105. ive has not yet come READY Tray is open or opening Depress Load Eject button Tray will close Physical Specifications 7 Un invent Manual Ejection The drive has a manual ejection button on the front bezel When pressed it activates the electrical signal to open and close the tray The manual ejection facility Functions upon power up but it can be disabled by the host computer through the Prevent Allow Medium Removal command Emergency Ejection The tray is ejectable by pushing a pin or standard size paper clip into the emergency eject pinhole on the front bezel see Figure 3 The emergency ejection mechanism functions even without power to the drive and with the prevent bit set Table 9 Emergency Ejection Specification Maximum force 3 5 Kgf Stroke of pin insertion 40 mm Recommended diameter of pin 1 2mm Auto Insertion The tray automatically closes when it is pushed Table 10 Auto Insertion Specification 5 5 Kgf Maximum force Stroke 3mm The drive is designed to respond within 1 second Ejecting Position The tray is ejected approximately 64 5 mm from the front of the front bezel to the center of the disc Tray Locking Mechanism There is a locking mechanism on the tray such that when power is off and the tray is closed the tray will be locked in a closed position This locking mechanism has a manual override hp dvd writer dvdiOOi Technical Support Solu
106. l software first Removing software 1 Click Start gt gt Programs gt gt Hewlett Packard gt HP DVD Writer gt gt HP DVD Writer gt gt Uninstall 2 Select the HP CD Writer program s that you wish to remove 3 Click the Finish button The software is removed including all related entries in your system registry All files and directories should be removed if a complete uninstall is performed To complete an uninstall the user must reboot the system After rebooting the system verify the install directory has been removed Program Files Hewlett Packard Additional Reference Information 44 invent This chapter offers a description of the basic operating functions of the hp dvd writer dvdiOOi drive and is organized as follows hp dvd writer dvdiOOi Technical Support Solutions Guide 10 25 01 Chapter5 Drive Operation Bezel Emergency Eject Hole Status Load Eject Jack Volume LED Button Control Audio Figure 28 Bezel For information on the LEDs see LEDs on page 18 Disc Loading Mechanism The hp dvd writer dvdiOOi drive has a tray mechanism The tray incorporates a dust seal so that dust does not enter from the front bezel There is a locking mechanism on the tray such that when power is off and the tray is closed the tray will be locked in a closed position However this Locking mechanism has a manual override see Emergency Ejection on page 46 Bezel 45 Le Disc Ejection
107. lied to DVD RW discs because they can make the DVD unreadable e If you use an adhesive label on CDs use only labels made specifically for CDs Once the label touches the CD don t try to remove or reposition it because you can pull off the recording layer e Use only quick drying permanent markers to write on discs Avoid any marker containing non drying ink because the ink may eventually eat through the disc surface and damage your data Do not use ballpoint or other sharp tipped pens because you can scratch through the protective coating and damage your data How do buy more discs You can purchase HP CDs and DVDs from your Local computer store or online at http www hp com When do need to format a disc ACD only needs to be formatted if you will use HP DLA DVD RW discs must always be formatted before use Your software will take care of formatting automatically Can copy a disc that is in my existing CD ROM or DVD ROM drive to a disc in my HP drive You can use a DVD ROM drive as a source drive however if the disc you want to copy is a DVD RW not all DVD ROM drives will be able to read it The copyright law of the United States Title 17 United States Code and similar laws in other countries govern the reproduction of copyrighted works The person using the HP drive may be liable for its use to make unauthorized copies of copyrighted works Hewlett Packard Company does not authorize or condone the use of the HP driv
108. lows Chapter 6 Tips and Techniques This chapter provides answers to questions frequently asked about using the Frequently Asked Questions Q Why so many different programs A gt O You can do dozens of things with your HP drive Each program that came with the drive helps you do something different Use HP RecordNow to e copy non content protected DVDs and CDs create music CDs create DVD ROM compatible data discs to share Use HP MyDVD Video by Sonic to incorporate your video footage photos and music on to DVDs that you can view on most DVD ROM and DVD players Use HP DLA Drive Letter Access to write to your HP drive from any application you normally use such as a word processor spreadsheet or Windows Explorer Use HP Simple Backup by Veritas to protect your information from a hard drive or computer crash by backing up your files so you can quickly and easily restore them What s the difference between mastering and packet writing software Your HP drive comes with Two types of software mastering software and packet writing Your HP drive comes with two types of software mastering software and packet writing software Mastering software is useful for writing a complete disc for recording music or for ensuring that others can read your disc HP RecordNow is the mastering application that came with your HP drive Packet writing copies a few files at a time by dragging and dropping them onto the HP drive
109. n see Figure 31 Figure 31 HP DVD Writer Desktop Icon The hp cd dvd screen appears see Figure 32 hp cd dvd create HP RecordNow HP DLA HP MyDVD HP Simple Backup PowerDVD Quit Figure 32 hp cd dvd Screen HP RecordNow 3 0 54 Un invent 2 Click HP RecordNow The HP Record Now Welcome screen appears see Figure 33 8 HP RecordNow iol x i Powered by Hell ba Welcome to RecordNow Help VERITAS Make an Exact Copy Options Make an exact copy of a disc in your collection Make a Music Disc Create a music disc for playing in your PC or home stereo Make a Data Disc Create a disc to store your personal files Figure 33 HP RecordNow Welcome Screen hp dvd writer dvdiOOi Technical Support Solutions Guide 10 25 01 Making an Exact Copy of a Disc The Make an Exact Copy feature makes a duplicate of your master disc transferring the disc Layout of the original disc to your blank disc For example a Disc at Once source disc will copy as a Disc at Once retaining the track and gap layout of the original disc To make an exact copy of a disc 1 Click Make an Exact Copy from HP RecordNow s main menu HP RecordNow automatically opens your CD drive NOTE Ifyou wish to use a different drive to read your disc click the Change button see Changing CD Recorder drives on page 61 for more information on this option Insert the CD you wish to make a copy of into the
110. n 1 second Ejecting Position The tray is ejected approximately 64 5 mm from the front of the front bezel to the center of the disc Volume Control The Volume Control on the front of the hp dvd writer dvd100i drive shown in Figure 28 controls the output volume to the headphone jack Disc Ejection Mechanism 46 O invent Starting Software The choices in the create tab of the hp cd dvd screen are m HP RecordNow The hp cd dvd screen can be opened three ways Makes a music CD to play on your home or car stereo a copy of an existing CD m Inserta blank disc into the drive or a data CD to use on any PC m Select Start gt Programs gt gt HP DVD Writer gt gt HP DVD Writer m HPDLA Double click the hp dvd writer desktop icon Makes a data CD to use on this PC m HPMyDVD Le Lets you record video directly to DVD or CD or assemble a DVD project using Es video clips pictures and photographs NOTE HP MyDVD does not run on Windows NT m HP Simple Backup Bachs up your PC to DVD or CD m PowerDVD The hp cd dvd screen appears see Figure 30 Play DVD movies on your PC HF OVD Writer Figure 29 hp dvd writer Desktop Icon s hp cd dvd create HP RecordNow HP DLA HP MyDVD HP Simple Backup PowerDVD Quit Figure 30 hp cd dvd Screen hp dvd writer dvdlOOi Technical Support Solutions Guide 10 25 01 Starting Software 47 Un invent hp dvd writer dvdiOOi drive and is organized as fol
111. n just a few steps MyDVD will automatically create menus and links NEW MyDVD PROJECT want to assemble my DVD by using video pictures and photos on my hard disk OPEN MyDVD PROJECT want to open an existing MyDVD project and work on it Tutorial To leam more about MyDVD click Tutorial I Always show this wizard when MyDVD starts Figure 40 MyDVD Wizard Screen lt Back Next gt Cancel Support Provider First Tier Support is provided by Hewlett Packard Second Tier Support is provided by Sonic Customer Support For more information contact Phone Sonic pay by phone support provides access to dedicated support personnel on a per incident basis A fee will be charged to your credit card and covers the support needed to resolve an issue Available worldwide USA and Canada Pay 29 95 per incident Call 1 877 DVD 1124 9am 6pm Pacific Standard Time USA weekdays only Outside the USA and Canada Pay 29 95 per incident Call 1 415 893 7065 9am 6pm Pacific Standard Time USA weekdays only Web mydvd sonic com hp dvd writer dvdiOOi Technical Support Solutions Guide 10 25 01 HP MyDVD 74 Un invent HP Simple Backup HP Simple Backup is a Windows based Backup software that allows you to use your HP CD Writer to create backups of your computer s files and then restore those files to any computer equipped with a CD reader yours or anyone else s HP Simple Backup offe
112. nd folder s you wish to copy NOTE You can select multiple files and folders by holding down the Ctrl or Shift key while highlighting your files Press the Ctrl key and use your mouse to select non adjacent files Press the Shift key and use your mouse to select sequential files ie highlight a file hold down the Shift key and highlight another file all files between the two are selected 3 Position your mouse over the file s in Windows Explorer Hold your mouse button down and drag your files to your optical drive 4 Release your mouse button HP DLA will copy your selected files to your disc Uninstalling HP DLA Windows 9x To remove HP DLA from a Windows 9x machine 1 Click the Windows Start button 2 Select Settings then Control Panel 3 Click Add Remove Programs then click the Install Uninstall tab 4 Select HP DLA from the menu and click the Add Remove button Windows will remove all files associated with HP DLA from your computer Windows NT To remove HP DLA from a Windows NT machine 1 Click the Windows Start button 2 Select Settings then Control Panel 3 Click Add Remove Programs then click the Install Uninstall tab 4 Select HP DLA from the menu and click the Add Remove button Windows will remove all files associated with HP DLA from your computer Windows Millennium To remove HP DLA from a Windows Millennium Edition machine 1 Click the Windows Start button hp dvd writer dvdl0Oi Technical Su
113. ne User s Guide 44 ReadMe Files 44 Hardware Software Compatibility 44 Uninstalling Software 44 Un invent Chapter5 Drive Operation Bezel 45 Disc Loading Mechanism 45 Disc Ejection Mechanism 46 Manual Ejection 46 Emergency Ejection 46 Auto Insertion 05 errr r rr rence rrr renee 46 Ejecting Position 46 Volume Control 46 Starting Software 47 Chapter 6 Tips and Techniques Frequently Asked Questions 48 Why so many different programs 48 What s the difference between mastering and packet writing software 48 How much information can fit on one CD 49 Can do other things while my CD is recording 49 What kinds of discs can my HP drive write to 50 What is the best way to make a disc can share 50 Can erase a disc
114. network drive The user will not be warned of any problems However the user will receive an error No compatible devices could not be found on your system when they try to run DLA This is due to the necessary driver files not available at the time of bootup The only solution is to have the user install all files to a Local hard drive PTR 5043959 hp dvd writer dvdlOOi Technical Support Solutions Guide 10 25 01 Simple Backup and DLA can t be used simultaneously This result is exclusive to computers with a CD ROM and a CD RW device or multiple CD RW devices installed When Simple Backup is in use for one optical device it blocks access to all other optical devices that are configured on that system This status is independent of device type interface or bus configurations Once the Simple Backup operation is completed access to all optical drives is restored The DLA product will report that the drive is in use if access is attempted during any Simple Backup operation PTR 5044123 Very long volume Label names get truncated in DLA tab and DLA properties During the formatting of a CDR a name of 25 characters or more can be created However the name will be truncated at the 25th letter PTR 5044132 Disabling auto insert results in DLA not recognizing discs If auto insert notification is disabled DLA will not recognize a disc in the drive Other applications can see it and use the disc fine The user must enable auto inser
115. ng m HPCD WRITER hp dvd writer on page 96 m HP RecordNow Version 3 0 on page 97 m HP DLA Version 2 5 on page 98 m HP Simple Backup on page 100 You can read these files in Chapter 11 Release Notes or they can be accessed from the program groups after installing the applications or the installation CD s Please refer to these CDs for additional information not included in the release notes Hardware Software Compatibility The software shipped with the hp dvd writer dvdiOOi drive is compatible with Windows 98 Windows NT 4 0 Workstation with SP5 Windows 2000 Professional and Windows ME operating systems Compatibility with previous releases of the HP CD Writer hardware software and firmware has been maintained when possible Discs made from a previous release are readable and usable on the hp dvd writer dvd100i drive The software bundled with the hp dvd writer dvd100i drive will not be sold as a separate product See the hp dvd writer Support websites for upgrade information http www hp com support dvd compatibility http www hp com support dvd capture http www hp com support dvd mydvd hp dvd writer dvdiOOi Technical Support Solutions Guide 10 25 01 Installation and Configuration Uninstalling Software Users can remove all hp dvd writer dvdIOOi programs or individual programs at any time NOTE fusers want to reinstall the hp dvd writer dvdiOOi drive software they must be sure to remove the origina
116. ng the line SMARTDRV 4096 to the autoexec bat Then reboot your system HP Simple Backup Es 100 Un invent 6 DOS ASPI Drivers In order to recover your system in Windows 9x from a SCSI connected device HP Simple Backup requires that you provide a working DOS ASPI driver for your SCSI card In most cases the Disaster Recovery Wizard will identify the necessary driver and prompt you for a location This driver is generally distributed on a floppy diskette with your SCSI controller card If the controller card is unrecognized by HP Simple Backup it will be necessary to manually locate and configure the driver See your hardware documentation for more details 7 Erasing CD RW Media HP Simple Backup does not support quick erased CD RW media If you are using CD RW media that has been quick erased a full erase should be performed on this media before using it with HP Simple Backup 8 Booting from CD Some system configurations do not support booting from CD For more information on determining if your system is equipped for SCSI or IDE bootable functionality contact your SCSI controller vendor or system manufacturer 9 USB and Firewire 1394 Devices USB and Firewire 1394 devices are not supported in Windows 95 or Windows NT Workstation Disaster Recovery Functionality will not be available when using a USB or Firewire device 10 Disaster Recovery Configuration When preparing to run the Disaster Recovery proces
117. o any computer equipped with a CD reader yours or anybody else s 1 Insert the disc you created using HP Simple Backup s Custom Backup option into your computer s CD reader 2 Click Custom Restore from the automatically displayed screen hp dvd writer dvdlOOi Technical Support Solutions Guide 10 25 01 HP Simple Backup s Wizard walks you through the rest of the necessary steps NOTE JF HP Simple Backup does not start automatically click on the Windows Start button and then select the Run option Browse to your CD reader s drive double click the Setup exe command and then click OK Automatically Excluded Files Because of the constantly changing characteristics of some types of files HP Simple Backup automatically excludes them Following is a list of some of these types of files m Backup application files Index files for caches internet files history files etc Windows swap files Drivespace or Doublespace files Temporary directories i e tmp files Errors and Warnings Report The following is a list of errors and warnings that may appear in the Report file after a backup or restore operation Look below for a description of the error that was reported Error Warning Description File directory busy or in use by another application it will be skipped An application was running at the time of backup or a data file was in use Close all applications or those running from your system tray ie Ant
118. onflicts with Easy CD Creator 4 6 Enable DMA to Reduce Buffer Underruns 7 Media Compatibility 1 Reading Audio Discs If you create an Audio CD using a CD RW disc you will only be able to play this disc on Multi Read capable CD players For best results it is recommended that Audio CDs be created using CD R media For DVD players please consult your DVD Owner s Manual in order to determine which type of media will provide the best results hp dvd writer dvdlOOi Technical Support Solutions Guide 10 25 01 Release Notes 2 Delay After Cancel A delay of a few seconds to several minutes may result after canceling an operation The Length of delay will depend upon the drive model type of media used and the point at which the operation was cancelled 3 Copying CDs Copying Audio CDs may take Longer than copying Data CDs on some models of drives This will vary between models and can be affected by the quality of the source media 4 Mastering Limitations HP RecordNow can record files that contain file names up to 110 characters in Length This maximum Length is a limitation of the recording file system and cannot be exceeded 5 Conflicts with Adaptec Easy CD Creator 4 If you are using HP RecordNow on a system containing Windows 2000 and Adaptec Easy CD Creator 4 you may experience a conflict You will not encounter this problem if your version of Adaptec software is v4 02 or greater 6 Enable DMA to Reduce Buff
119. ording to a writable disc m Click Yes to append or overwrite data to your disc Or nm Click No if you do not wish to overwrite that data You can then add another blank or appendable disc and try again IF you are recording to a rewritable disc m Click Yes to append data to your disc HP RecordNow 3 0 l Un invent Or nm Click No if you do not wish to overwrite that data HP RecordNow then asks if you want to erase all data on your disc Click No to insert another blank or appendable disc Click Yes to erase all the data on your media Selecting Audio Files When making a music disc from audio files or making a disc for an MP3 player clicking the Scan for Music button causes RecordNow to automatically search your hard disk for correctly formatted MP3 and WAV files Once your audio files appear in the Music on System window on the left sort them by selecting a category from the View drop down menu You can then add individual audio files or entire folders to the playlist window on the right Previewing Audio Files Highlighting a track then clicking the Preview button allows you to listen to that track This can be helpful when arranging a play list of songs Renaming Audio Tracks To rename an audio track 1 Select the track you wish to change 2 Single click twice on the track name in the playlist window on the right or press lt F2 gt on your keyboard 3 Type the new name for the track NOTE
120. ow reported that the source disc cannot be copied Two types of source discs cannot be copied because they are in an incorrect format m DVD movies that use copyright protection m Discs that were written using the packet writing method such as Veritas DLA Installation Your HP drive is installed but does not appear in Windows Explorer m Review your HP drive s configuration settings m Turn off your computer wait 20 seconds then turn it on again m Make sure your HP drive is receiving power Press the eject button to open and close your HP drive s tray If the tray opens and closes the drive is receiving power m If the drive is not receiving power make sure that a power cable is plugged into the rear of the drive IF you have an external drive make sure the external power supply is plugged into a working wall outlet or power strip m Disconnect and then reconnect your external HP drive s power cable Disconnect and then reconnect data cable at both ends at the back of the drive and at the computer s connector m If you have an internal HP drive check the data connectors at both ends for bent pins IF you find any bent pins GENTLY and CAREFULLY straighten them with needle nosed pliers m Check the data cable for any signs of damage If there is damage you may need to replace the data cable Your HP drive is installed and appears in Windows Explorer but now other devices such as CD ROM or DVD ROM drives do not appea
121. pied to your computer s hard disk A 74 minute audio CD requires approximately 670MB of free hard disk space Make sure your hard disk has at Least this much free space available IF you re trying to record to an 80 minute CD The audio Layout portion of the HP RecordNow application restricts audio creation to the 74 minute standard HP RecordNow reported a write error See A high speed CD RW disc was used in a drive that does not support high speed on page 88 The CD R or CD RW disc may be scratched damaged or dirty If the CD R or CD RW disc is scratched damaged or dirty your HP drive may not be able to write data or audio to it m Try using anew CD R or CD RW disc m Try using a different manufacturer s CD R or CD RW disc m Clean the CD R or CD RW disc 1 Use a mild nonabrasive soapy solution on a nonabrasive cloth to clean the shiny side of the disc 2 Wipe from the center to the edge of the disc 3 Dry the disc completely before reinserting it into your HP drive HP RecordNow reported that your HP drive is in use Another application such as DLA is currently using your HP drive preventing HP RecordNow from accessing it Before you can continue you must eject the current disc 1 Press the eject button on the front of your HP drive and follow any on screen instructions 2 Insert a new unformatted disc and return to HP RecordNow hp dvd writer dvdiOOi Technical Support Solutions Guide 10 25 01 HP RecordN
122. pport Solutions Guide 10 25 01 2 Select Settings then Control Panel 3 Click Add Remove Programs then click the Install Uninstall tab 4 Select HP DLA from the menu and click the Add Remove button Windows will remove all files associated with HP DLA from your computer Windows 2000 To remove HP DLA from a Windows 2000 Professional machine 1 Click the Windows Start button 2 Select Settings then Control Panel 3 Click Add Remove Programs 4 Select HP DLA from the list of removable programs and clich the Change Remove button Windows will remove all files associated with HP DLA from your computer Windows XP To remove HP DLA from a Windows XP machine 1 Click the Windows Start button 2 Click Control Panel 3 Click Add or Remove Programs 4 Make sure the Change or Remove Programs button is selected click HP DLA from the list of programs and click Change Remove Windows will remove all files associated with HP DLA from your computer HP DLA 2 5 e527 Kin invent HP MyDVD Manuals for HP MyDVD HP MyDVD Incorporate your video footage photos and music into DVD titles that A tutorial is Sanah through a button on the first MyDVD Wizard screen Welcome you can view and share on most DVD ROM and DVD players Easily transfer your to My DVD video footage directly from your camcorder or VCR to DVD discs Cut unmanted Available on the website mydvd sonic com are video footage add transitions and r
123. r in Windows Explorer Check IDE SCSI ribbon cables You may have dislodged the IDE SCSI ribbon cable for one of your IDE SCSI controllers when you installed your HP drive Inspect all cable connections inside SS 84 Installation Un Troubleshooting invent your computer disconnecting and reconnecting the cables on the devices that no longer work Check data connectors for bent pins Check the data connectors on the drive and controller for bent pins IF you find any bent pins GENTLY and CAREFULLY straighten them with needle nosed pliers Check external SCSI cables You may have dislodged the SCSI cable for one of your SCSI devices when you installed your HP drive Inspect all SCSI cable connections disconnecting and reconnecting the cables on the devices that no Longer work Change drive letter assignments If you had assigned a fixed drive letter to your old device s Windows may now be assigning that Letter to your HP drive making it unavailable when the fixed Letter assignment is attempted Cancel all fixed drive letter assignments or manually assign new fixed letters for all devices Windows assigned the wrong drive letters to your drives Unless you specify otherwise Windows assigns drive Letters based on the hardware features of your computer and its components This means that in some cases installing a new drive shuffles the drive Letters not only of your new drive but of those that were already installed
124. r mind while setting up your recording job hp dvd writer dvdiOOi Technical Support Solutions Guide 10 25 01 Total time of your audio tracks HP RecordNow displays the cumulative time of your audio tracks This number changes with each track that you add or remove HP RecordNow will not allow you to add a track if it exceeds the available space on your media typically 74 minutes for a compact disc Or you can remove one or more tracks from your list Changing CD Recorder drives HP RecordNow automatically chooses the first optical drive it finds However if you have more than one drive you can choose which recording device you wish to use To change your recorder drive 1 Set up your recording job as you normally would 2 After HP RecordNow automatically opens your recorder drive click the Change button HP RecordNow will automatically switch to the next drive IF you have more than two recorder drives select the appropriate drive from the drop down menu Adding Data to a Data CD HP RecordNow allows you to append or add data to a disc that already contains data When appending data to a disc that already contains data a prompt will appear asking if you would like to continue with the operation Caution If you add files or folders to a disc that already A contains files or folders of the same name the files or folders on your disc will be overwritten and any information in the old files will be Lost IF you are rec
125. rage applications only Future Windows XP Personal and Professional m Data applications e Pentium Il 450Mhz or equivalent processor e 64 MB RAM m DVD video disc creation applications e Pentium IIl 8OOMhz or equivalent processor e 128 MB RAM e video capture capability m hard disk space available e 150 MB for included software installation e 5 GB for DVD disc creation m An IDE controller with available connector NOTE Windows NT 4 0 Server Windows 2000 Server Advanced Server and all versions of Windows CE are not supported Physical Specifications Mounting nm The hp dvd writer dvdiOOi drive is mountable in either horizontal or vertical configurations m Mounting screws M3xlOmm m The mounting screws should not extend into the drive more than 6mm See Figure 1 and Figure 2 page 16 for the positions of the mounting screws 15 System Requirements LA Drive Specifications invent Dimensions are Rear side of Connector Housing 41 F 9 TT Fa in millimeters 139 7 10 0 K al 4 M3 Mounting Screws Ni 4 On each side o Q 3 2 4 M3 Mounting Screws P Dimensions are a in millimeters 2 gt m 0 SE su o Qi _ Figure 1 Bottom View of the hp dvd writer dvd100i Drive Figure 2 Side View of the hp dvd writer dvd100i Drive hp dvd writer dvdlOOi Technical Support Solutions Guide 10 25 01 Physical Specifications 16 Un invent Size of the hp dvd writer dvd100i Drive The
126. rive incompatibilities If you have multiple IDE devices connected to the same IDE channel you may experience problems using HP DLA simultaneously with other mastering software To remedy this connect your IDE devices to different IDE channels see your computer s User Guide for more information 13 Enabling Disabling HP DLA To enable or disable HP DLA right click on the drive in Windows Explorer then choose either Enable or Disable 14 Two identical drives If you have two identical optical drives installed on your computer HP DLA will only recognize one 15 Conflict with Nero software If Nero disc mastering software is installed on your computer HP DLA will not recognize blank discs The work around for this conflict is to temporarily uninstall Nero s software Nero products do not affect HP DLA s ability to read discs containing data 16 Issue with USB and Firewire 1394 devices If you have a USB or other hot swappable device and unplug it from your computer HP DLA will not recognize the drive when it s plugged back in unless the computer is restarted HP DLA Version 2 5 99 Un invent HP Simple Backup Copyright 2000 VERITAS Software Corp All Rights Reserved This README TXT file provides late breaking information that supplements the HP Simple Backup user s manual and on line help If information in the user s manual or help file conflicts with information presented here the information in this READM
127. rked label side using an oil based felt tip marker Do not use a ball point pen Do not leave a CD in direct sunlight or in hot humid location Product Care 80 invent This chapter provides descriptions and solutions for some hp dvd writer drive hardware and software problems and is organized as follows Up To Date Troubleshooting Information Up to date troubleshooting information is available from the following web sites http www hp com support dvd compatibility http www hp com support dvd capture http www hp com support dvd mydvd http www hp com support dla Frequently asked questions and answers are provided in Chapter 6 Tips and Techniques Release Notes for the hp dvd writer dvd100i drives are on page 96 hp dvd writer dvdiOOi Technical Support Solutions Guide 10 25 01 Chapter 9 Troubleshooting HP Troubleshooting Assistant More troubleshooting information is available in the browser based HP Troubleshooting Assistant which is installed with the drive NOTE Double click on the hp dvd writer icon on the desktop then click on Help then click on Troubleshooting r D hp troubleshooting 4 d gt back Please select the area in which you need help home Improving drive performance and reducing errors gt search Software reports an error contact hp 8 Installing your drive simpraving drive Making audio CDs performance and Reading CD R or CD RW discs in other
128. rs four options to manage your backup needs m Full System Backup m Custom Backup m Complete System Restore m Custom Restore HP Simple Backup also offers the following features to customize your backup or restore sessions to suit your individual needs m ltcan back up your entire drive individual directories with or without their subdirectories or individual files nm ltcan put multiple backup sessions onto one disc thus avoiding wasted media It will estimate how many discs you will need to complete your backup so you won t run out of media half way through a job m Its Autorun feature allows you to restore files to any computer equipped with a CD reader yours or anybody else s m You can even customize the way that you restore your files i e overwrite all files just the old ones or never overwrite an existing file hp dvd writer dvdiOOi Technical Support Solutions Guide 10 25 01 Using HP Simple Backup Starting HP Simple Backup 1 Use one of the following methods to start HP Simple Backup Select Start Programs Hevilett Paclard HP DVD Writer gt gt HP DVD Writer Double click the HP DVD Writer desktop icon see Figure 41 HF OvD Writer Figure 41 HP DVD Writer Desktop Icon 2 Click HP Simple Backup The hp cd dvd screen appears see Figure 42 3 Follow the instructions in the following sections create HP RecordNow HP DLA HP MyDVD HP Simple Backup PowerDVD Quit
129. rus software you may have running Warn me if can t create a full Music Disc A check mark in this box causes RecordNow to display a warning if there is not enough free space on your hard disk to stage the audio tracks when making a music disc from other CDs RecordNow uses this hard disk space to make a temporary copy of your tracks from your music CDs If there is not enough space on your hard disk RecordNow will still allow you to record to your disc but depending on the amount of available space on your hard disk some of your tracks may not record Hide audio files shorter than in seconds A check mark in this box causes RecordNow to only search for audio files longer than the number of seconds you specify This number can be anywhere between 1 and 999 seconds This option speeds up the search process by eliminating the short audio files most of which are the ones you hear when Windows starts up or closes a program hp dvd writer dvdlOOi Technical Support Solutions Guide 10 25 01 Warn me when appending to a data disc A check mark in this box causes RecordNow to display a warning when you add data to a disc that already has information written to it Caution When appending data to a disc with data already A written to it any new files being copied will overwrite any files already on the disc with the same name This process makes any information in the old file inaccessible Verify the data written to the disc
130. s ME Cannot change the volume Label on a CDRW with explorer in Win ME When trying to change the volume label on a CDRW in explorer Win ME gives an error can t label network drive This is an issue with Win ME The Label command is making an assumption that non hard drives are network drives Label exe should call into our file system via our IOCTL call with sub function Ox8 to query if the drive is removable but never does PTR 5037611 hp dvd writer dvdlOOi Technical Support Solutions Guide 10 25 01 Zero length file is left at end of filled compressed media The last file being copied to a compressed media when the disk is filled creates the file but is zero bytes long DLA can not predict disc capacity when figuring in compression There is no known work around PTR 5038660 Network sharing is not supported with DLA Sharing a DLA drive across a network is not supported It can result in the host system locking up receiving a BSOD or rebooting As sharing is not a requirement for this release PTR 5034607 Drive not responding to close command DLA cannot currently close an open drive The user will have to manually close the drive PTR 5044543 CDR Media From Direct CD is not supported Media that was previously used by DirectCD cannot be used with DLA With an open session CDR the user will receive an error Access is denied when writing data with DLA PTR 5044651 When trying to format a CDR that
131. s after a system failure please ensure that your drive configuration is the same as the configuration in use when the backup was created If the configuration is different HP Simple Backup may not be able to correctly restore all of your data hp dvd writer dvdlOOi Technical Support Solutions Guide 10 25 01 Release Notes 11 Sparse Files A significant difference between the estimated size and the actual byte count may occur if your operating system is set to use sparse files The reported difference will have no effect on the integrity of your data 12 HP Simple Backup and Active Desktop Applications HP Simple Backup may report file miscompares of your Active Desktop applications if they are enabled during a backup This is normal behavior as these applications are dynamically updated and therefore will not match archived copies 13 File Permissions for Backups and Restores In order to back up and restore all data files on your computer you must have the proper permissions to these files Having READ permission to a file allows you to back it up but you must have WRITE permission in order to restore it A System Administrator or a USERID with the Backup Operator permission Level is required to backup and restore your operating system and all data files on your computer 14 Restoring Data from CD RW Media Not all CD ROM drives can read CD RW media When restoring data from CD RW CD re writable media you may need to us
132. sc you can store up to approximately 618 MB of data on 74 minute media or 670 MB on 80 minute CD R media When you use HP DLA with a CD ReWritable CD RW disc the amount of data that can fit on the CD is about 530 MB because of the additional file structure overhead hp dvd writer dvd100i Technical Support Solutions Guide 10 25 01 Tips and Techniques Q Can do other things while my CD is recording A IF your new drive is a cdi2 cd16 cd24 or dvdiOOi it has Buffer Underrun Protection Technology that eliminates buffer underrun errors You can use your computer to do other tasks while you write discs You never have to turn on your drive s buffer underrun protection technology because it works automatically in conjunction with your drive s mastering software HP MyDVD Video by Sonic does not capture video efficiently when your computer is performing other tasks Your DVD disc will not be ruined however video capture performance may be affected or there may be errors on the disc that require you to perform the recording operation again If your drive does NOT have buffer underrun protection technology you can do other things on your computer when using HP DLA however when using HP RecordNow there won t be much computing power left to run other programs Trying to run other programs at the same time can interrupt the recording process and corrupt the disc because HP RecordNow and other mastering applications need a constant stream of
133. screen see Figure 45 then click PowerDVD to open the PowerDVD screen see Figure 46 on page 79 Double click the PowerDVD desktop icon Figure 44 The PowerDVD screen appears see Figure 46 on page 79 Select Start gt Programs gt gt CyberLink PowerDVD gt PowerDVD The PowerDVD screen appears see Figure 46 on page 79 hp dvd writer dvdlO0Oi Technical Support Solutions Guide 10 25 01 E Es HF OVD Writer Figure 43 HP DVD Writer Desktop Icon Elsa Power Figure 44 PowerDVD Desktop Icon Sro eaaa coe O invent create HP RecordNow HP DLA HP MyDVD HP Simple Backup PowerDVD Quit Figure 45 hp cd dvd Screen 2 Use the controls in the PowerDVD screen to play the DVD PowerDVD 78 invent l PowerD D hp dvd writer dvdiOOi Technical Support Solutions Guide 10 25 01 Support Provider First Tier Support is provided by Hewlett Packard Second Tier Support is provided CyberLink Customer Support For more information contact Email powerdvd gocyberlink com Phone 886 2 8667 1298 Fax 886 2 8667 1467 Web www gocyberlink com International Headquarters CyberLink Corporation 15F No 100 Min Chiuan Road Hsin Tian City Taipei Hsien Taiwan PowerDVD 79 Un invent This chapter is organized as follows hp dvd writer dvdiOOi Technical Support Solutions Guide 10 25 01 Chapter 8 Maintenance Product Care There are
134. scription CD ROM XA N V Philips and Sony Corp Compact Disc Recordable System Description specified in Recordable Compact Disc Systems Part II Orange Book Part II N V Philips and Sony Corp Revision 3 1 Also reference Revision 2 0 Compact Disc ReWritable System Description specified in the Recordable Compact Disc Systems Part lll Orange Book Part III N V Philips and Sony Corp Revision 2 0 Also reference Revision 1 0 Volume and File Structure for Write Once and ReWritable Media using Non Sequential Recording for Information Interchange Revision 3 see also ISO IEC 13346 1997 Enhanced Music Compact Disc specified in the Enhanced Music CD Specification Blue Book N V Philips Sony Corp and Microsoft Corp Hewlett Packard Corporate Environmental Test Manual The HP Corporate Environmental Test Manual also includes information about Electrical Shock and mechanical shock and vibration testing Information Processing Volume and File Structure of CD ROM for Information Interchange Multisession for CD ROM and Finalized CD R discs Revision 1 0 OSTA MultiRead Specifications for CD ROM CD R CD R RW and DVD ROM Devices Revision 1 0 or higher References 29 Un invent OSTA UDF OSTA PC 2000 Photo CD SFF 8020i SFF 8080 SFF 8090v3 Video CD Drive Specifications Universal Disk Format including support for CD ROM CD R CD R RW and DVD ROM devices Re
135. server to access the Internet Address The computer address of your proxy server Port The port connection of your proxy server My proxy server requires Login Check this box if you want RecordNow to remember your Login information if any of your proxy server Username The name you use to login to your proxy server Password The password you use to login to your proxy server Tips and Tricks HP RecordNow uses an easy to understand design to make recording discs as simple as possible This section describes some helpful tips that can make your recording even easier CDDB Compact Disc Database Tips RecordNow s CDDB feature can gather artist album and genre information about your audio files This can be very helpful in sorting through your MP3 file collection for your favorite songs or artists see CDDB for more information To sort your music files 1 Click Scan for Music from the Make a Music Disc from Audio Files or Make a Disc fro an MP3 Player screens to display the music files in the Music on System window on the Left NOTE fyou use the CDDB feature to download song information for your files depending on the amount of files on your system the initial download process may take a few minutes 2 Click the View button to display a drop down menu of the various sorting options HP RecordNow 3 0 60 Un invent 3 Selecta sorting option All files Lists all files in alphabetical order By Art
136. st be initially performed for all CD R Must be initially performed for all and DVD R media CD RW DVD RW DVD RW and DVD RAM media To format a compact disc inaccessible Caution Formatting a disc makes all previously recorded data 1 Open HP DLA 2 IF your system has more than one recorder you can select the drive you wish to use by clicking the Change button on the left of the screen 3 Click the Format button 4 Place your media in your optical recorder and wait for the drive to spin up NOTE See Eject Button on page70 for information on ejecting your recorder tray 5 Click the Next button 6 Set the options a Type a label for the media optional by placing the cursor in the Volume label box and typing the name you wish b Select the Format option either Quick or Full c If desired select Enable Compression by clicking the option box until a check mark appears This compresses data with an approximate 2 1 compression ratio 7 Click Next NOTE Once the Format operation is started it cannot be cancelled hp dvd writer dvdlOOi Technical Support Solutions Guide 10 25 01 e Media formatted with compression can only be read by a machine with HP DLA installed e Formatting a CD R or DVD R uses space on the media e If your CD RW DVD RW or DVD RAM disc has been used by another application it may take HP DLA a little Longer than normal to format the disc e If your drive is HP
137. t notification PTR 5039302 Incorrect error message with Win 95 and Office 97 If a user removes the media from the drive and tries to save a file through Office 97 they will receive an error message Floppy is not in use The message should be please insert media in drive This error is limited to Windows 95 and Office 97 This may not be intuitive to the customer This means that the CD RW drive does not have media inserted PTR 5037772 Two Identical drives not recognized If there are two identical drives installed on the same system DLA will only recognize one drive This is a limitation of the CDB driver PTR 5039525 DLA 2 5 Known Problems 91 Un Troubleshooting invent Win 98SE DLA causing EZ CD Creator 4 to crash EZ CD Creator will cause a Creatr32 caused an invalid page fault in module Kernel32 dll error The error will occur with the following scenario 1 Install DLA Install EZ CD Creator 4 and reboot Format a disk using DLA Move some files to the CD Eject the disk and close DLA Insert a new disk Start EZ CD and copy files into browser window Choose advanced and make sure it s track at once ocoNgYu au N Do either create or test amp create Error Creatr32 caused an invalid page fault in module Kernel32 dlL Workaround Installing EZCD first then DLA fixes the problem This error only occurs in Win 98SE PTR 5038418 Cannot change volume label in Window
138. ties HP DLA shows you information about your media with a click of a button nm Viewing disc contents HP DLA uses the standard Windows Explorer screen to show you the contents of your disc Manuals for HP DLA Online Help is available for HP DLA from the Help menu in the HP DLA window A general discussion of CD formats and their limitations appears in the online HP CD Writer User s Guide in the section titled Can others read the CDs that I ve written A README file is accessible from the Start menu the installation CD and in Chapter 11 Release Notes page 98 Installing HP DLA HP DLA is automatically installed by the HP CD Writer installation program Otherwise to install HP DLA 1 Insert the installation CD into your drive hp dvd writer dvdlOOi Technical Support Solutions Guide 10 25 01 2 IF the installation window does not appear automatically go to Explorer and click on the drive containing the HP DLA installation CD Double click on SETUP EXE 3 When the installation window appears click on HP DLA 4 Follow the instructions on the screen Basic Installation Locations for HP DLA 2 5 Applicable to all supported OS platforms Win9x ME NT4 Win2k and Windows XP There is really only one installation process though there are two products the DLA read only file system and the DLA file system The only difference between the file systems should be the PCONFIG and the registry settings During installation w
139. tion Un invent provinces do not allow limitations on the duration of an implied warranty so the above limitation or exclusion might not apply to you This warranty gives you specific legal rights and you might also have other rights that vary from country to country state to state or province to province 7 TO THE EXTENT ALLOWED BY LOCAL LAW THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES EXCEPT AS INDICATED ABOVE IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT SPECIAL INCIDENTAL CONSEQUENTIAL INCLUDING LOST PROFIT OR DATA OR OTHER DAMAGE WHETHER BASED IN CONTRACT TORT OR OTHERWISE Some countries States or provinces do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND THE WARRANTY TERMS CONTAINED IN THIS STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU This information is subject to change without notice and is provided as is with no warranty Hewlett Packard shall not be liable for any direct indirect special incidental or consequential damages in connection with the use of this material hp dvd writer dvdiOOi Technical Support Solutions Guide 10 25 01 Warranty and Support
140. tion of data Unreadable Media Your optical drive uses a laser beam to read the information on your disc Fingerprints scratches or any kind of dirt on your disc can cause the drive to misread your disc To avoid this be sure your disc is clean by taking a clean cloth and wiping off any dirt or fingerprints Also be sure to take care when handling your disc to avoid touching the shiny surface Optical Drive Unavailable There are two basic types of optical drives a read only drive and a recorder drive Though a recorder drive can be used to read read only media a read only drive cannot be used to record to media Check to make sure that your recording device is properly attached to your system and that it is Functional then try your recording again HP RecordNow 3 0 62 Un invent Registry Modifications for HP RecordNow Key Name Default Value 2 Description Location Hkey_Local_Machine Software Weritas MyCD Current Version ALL e Table 26 HP MyCD Registry Keys amp Key Name Default Value Description DontShow 0 Yes O to warn the user if they have less E AudioWarning than 800MB free when creating D compilation CD s 1 to skip this warning g when they check do not show again O I FullName E g VERITAS Co No Full product name as it appears in the AlwaysFullErase O Yes O to do quick erase on CD RW media 1 PY title ae and eaba to always do a full erase ImageDir cevts_OO1_tmp dir No
141. tions 27 Un invent Product Safety Specifications Table16 Certification Programs Drive Specifications EMC EN 55024 EN 61000 3 2 1995 plus amendments EN 61000 3 3 1995 plus amendments Australia amp New Zealand EMC EN 61000 3 2 Class D Harmonics EMC C Tick AS NZS 3548 AS NZS 4252 1 Association of Lab Accreditation Country Type Agency Country Standard USA Safety Underwriters UL UL1950 Amd 4 Laboratories Inc Laser Center for Devices and CDRH Radiation Control Radiological Health Standards 21 CFR 1010 and 1020 l 0 50 EMC Federal FCC CFR 47 Part 15 Class B Communications Commission Canada Safety Canadian Standards JCSA CSA C22 2 No 950 M89 Association UL or CUL IECS 003 Class B Europe Safety Low Voltage Directive CE 73 23 EEC amended by Directive 93 68 EC Safety TUV Product Service TUV IEC 60950 plus amendments Laser EN60825 plus amendment s EMC EMC Directive CE EMCD 89 336 EEC plus amendment EMC National Voluntary NVLAP EN 55022 CISPR 22 Accreditation Program Class B Radiated OR American A2LA Emissions hp dvd writer dvdiOOi Technical Support Solutions Guide 10 25 01 Product Safety Specifications 28 Un invent References Drive Specifications The following references contain the standards to which the hp dvd writer dvdIOOi drive is designed ANSI X3T13 1153D A
142. tions Guide 10 25 01 Drive Specifications LEDs The drive has one LED visible on the front bezel The use of the LED is described in Table 11 LED Protocol Table 11 LED Protocol Drive State LED No disc inserted OFF Disc is loading or being ejected Disc in drive in standby mode Solid Orange Disc not readable Blinks Orange Decoder Fail Blinks Orange EEPROM Fail Blinks Orange DRAM Fail Blinks Orange Physical Specifications 18 oe Connector and Jumpers on hp dvd writer dvd100i Drive Back of Drive DIGITAL ANALOG on eo CABLE SELECT IDE DC INPUT DC RENDI Paste CONNECTOR PIN 5V GND 12V I IT l l 1 L ood OOOOO000O0O00000000000 boi 0000 ood OOOO0000000 OOO000000 OPO o Figure 4 Back of Internal IDE Drive Power Connector The hp dvd writer dvdiOOi drive is an internal drive The drive shares power from the PC power supply The drive has an industry standard 4 pin Amphenol or compatible male power connector capable of housing 18 AWG wires for each connector pin 4 3 2 1 Pin DC Volts 1 12 V 2 GND je ee o Cl 4 5V Figure 5 DC Power Connector hp dvd writer dvdlOOi Technical Support Solutions Guide 10 25 01 Drive Specifications Signal Connector The signal connection on the hp dvd writer dvdl00i drive is a 40 pin header connector with a key slotted shroud
143. tly on some NT 4 0 machines Changing the installed ATAPI driver to the standard mass storage controller driver atapi sys that comes with Windows NT 4 0 should resolve the problem To change to the standard mass storage driver go the Control Panel double click on SCSI adapters and select the appropriate IDE controller Then click on the Drivers tab select the currently loaded driver and click Remove Then click the Add button and select the standard mass storage controller driver atapi sys The drivers for which problems have been seen include the Intel PIIX driver piixide sys versions Less than 2 04 and the lomega ZIP IDE ATAPI driver version 1 1 HP CD WRITER hp dvd writer 96 Un invent HP RecordNow Version 3 0 Copyright 2001 VERITAS Software Corp All Rights Reserved This README TXT file provides late breaking information that supplements HP RecordNow on line help If information in help file conflicts with information presented here the information in this README TXT file should be considered correct and the most recent How to use this document To view README TXT on your screen in Notepad maximize the Notepad window To print README TXT open it in Notepad WordPad or another word processor Then select the entire document and format the text in 10 point Courier font before printing The following subjects are discussed 1 Reading Audio Discs 2 Delay After Cancel 3 Copying CDs 4 Mastering Limitations 5 C
144. to remove fingerprints dust and smudges For more information see Reading CDs on page 86 Try reading the CD in a different drive In some cases you can try using a different drive to read the CD Use the drive that was used to write the CD If you re using a drive different from the one used to write the data try reading the CD in the original drive An error occurred while recording If an error occurred while writing the CD you may not be able to read some or all of the CD You may not be able to accurately verify a recording error especially if you did not record the CD High Speed CDs SS ss Un Troubleshooting invent Use HP media HP drives can read most 80 minute CDs However the manufacturing process for 80 minute CDs varies and reliability problems can occur To reduce compatibility problems with 80 minute CDs HP recommends that you use HP brand 80 minute media or use a 74 minute disc IF experiencing difficulty with non HP media please contact the manufacturer for support A home auto or portable stereo CD player cannot read an 80 minute CD Many home auto or portable CD players only read 74 minute CDs You cannot write to an 80 minute CD using your HP drive HP supported drives All HP DVD Writers and most HP CD Writers can write to 80 minute media The following HP CD Writer drives cannot write to 80 minute media the 4020 6020 7100 and 7200 series drives Ensure that you are using a supported
145. tore on the backup media This is simply a warning To avoid receiving these errors in the future follow the instructions above hp dvd writer dvdiO0i Technical Support Solutions Guide 10 25 01 File directory busy or access denied during backup These files or directories were not successfully backed up due to one or more of the errors above Therefore they are not available for restore on the backup media This is simply a warning To avoid receiving these errors in the future follow the instructions above Support Provider for HP Simple Backup First Tier Support is provided by Hewlett Packard Second Tier Support is provided by VERITAS HP Simple Backup eS 7 Un invent PowerDVD PowerDVD Play DVD movies on your PC System Requirements Windows ME 2000 98 95 or Windows NT4 0 SP5 operating systems Intel Pentium II 350MHz with MMX technology or above DVD ROM installed Audio card supporting 44 IKHz or 48KHz sampling rate 32MB main memory Hard disk requirement of at least 20MB Display card supporting DirectDraw StandardFeatures Manuals for PowerDVD The users guide is provided in Acrobat PDF format Using PowerDVD Starting PowerDVD 1 Use one of the following methods to start PowerDVD Insert a blank disc into the drive Select Start Programs Hevilett Paclard HP DVD Writer gt gt HP DVD Writer Double click the HP DVD Writer desktop icon see Figure 43 to open the hp cd dvd
146. tray 3 Click Next 4 Insert a blank disc into your CD Recorder and click Next HP RecordNow will now create a copy of your master disc and inform you when the process is complete 5 If you wish to make another copy of the master disc at this time remove the newly recorded disc from your CD Recorder and replace it with a blank CD R or CD RW media then click Make Another 6 Click Done when you are finished recording Remove the discs from your drives and store them in a safe place HP RecordNow 3 0 55 Un invent Making a Data Disc Use the Data Disc recording feature to copy data from your hard drive to a CD To create a data disc 1 Click the Make a Data Disc button HP RecordNow automatically opens your recorder drive 2 Insert a blank or appendable disc into your recorder NOTE Ifyou wish to use a different disc drive to read your disc click the Change button see Changing CD Recorder drives on page 61 for more information on this option 3 Select the files or folders you wish to copy to your disc by one of the following methods Click Add Files or Folders highlight the files or folders you want to copy then click the Add button Drag and drop files and folders directly from Windows Explorer to the HP RecordNow screen see Dragging files from Windows Explorer to HP RecordNow on page 61 for more information on this option NOTE fyou wish to remove any files from your list of files to record highlight
147. tup is set to Yes On If this option is off the Windows miniport driver causes a SCSI bus reset when your hard drive or CD ROM is idle for more than 10 seconds The reset causes the backup device s current operation to abort To set the Enable Disconnect option 1 Enter your SCSI controllers BIOS For example press and hold the CRTL A keys for Adaptec controllers during the computers boot sequence 2 Switch ENABLE DISCONNECTION to YES ON Sometimes this option displays as Disconnect Reconnect Refer to your hardware manual for more information on this option 2 SCSI Controller If you experience sluggish performance with your SCSI controller contact the hardware manufacturer for the Latest mini port driver Please make sure you have the most recent versions of these drivers installed 3 Delay After Media Format Media Initialize or Canceled Backup A delay of a few seconds to several minutes may result after canceling a format or initialize operation Delays may also occur after you cancel a backup job Hard disk activity will occur while information is removed from the catalog Longer delays occur if the medium contains a large number of files 4 CD R Overwrite CD R media compact disc recordables do not support the overwrite option 5 Disaster Recovery on FAT32 or DBCS Systems If you are running a Disaster Recovery on FAT32 OSR2 and Win98 or DBCS systems you can significantly reduce the recovery time by addi
148. up before HP DLA finishes writing the file you ll have to start over with a new disc Explore Button Clicking the Explore button allows you to view the contents of your optical disc via the typical Windows Explorer screen From there you can open move rename and delete files just as you would from any other drive HP DLA will automatically write the new information to your disc NOTE forusers of Windows NT 4 0 2000 Professional and XP If you change the drive letter of your optical disc recorder after installing HP DLA you will need to restart your computer before HP DLA will be able to recognize discs in your optical drive Tips The Taskbar Icon If you right click on the media icon displayed in the taskbar HP DLA will display a menu that lets you select a drive to access the following shortcuts Explore Open a Windows Explorer screen displaying the contents of the disc see Explore Button Format Format the disc see Format on page 68 Eject Eject the disc see Eject Button on page 70 Make Compatible Open the Make Compatible feature see Make Compatible on page 69 Properties View disc Properties see Properties Button on page 70 Preferences Open the Preferences feature see Preferences on page 70 Drag and Drop Files You can drag files and folders directly from Windows Explorer to your disc 1 Open Windows Explorer HP DLA 2 5 70 Un invent 2 In Windows Explorer highlight the file s a
149. ve Install Recommendation printout will include a recommendation for Jumper setting l Master Slave Which IDE controller Primary Secondary Sharing controller amp cable If so with Data cable instructions lIdevice 2 devices 2 If no printer is available copy the recommendation from the Install Recommendation screen Installing the hp dvd writer dvdIOOi Drive 36 LA Installation and Configuration invent Installing the Hardware 5 Locate a free half height drive bay in the computer and remove its cover plate 1 When the Shutdown for Hardware Installation screen appears click Shutdown Half height drive bays are about 6 wide and 1 75 tall 15 cm x 4 5 cm to shut down Windows 6 IF you will be replacing an existing CD ROM drive remove that drive 2 Turn OFF your computer monitor and other devices Lay aside any cables that you unplug from the CD ROM you will later plug them 3 Unplug the power cords from the wall outlet or from the power strip if you use into the hp dvd writer drive one f WS Figure 16 Unplug the Computer 4 Remove the cover from your computer CAUTION Touch something metallic an unpainted part of the A computer s case or a file cabinet to discharge static electricity before touching anything inside your computer m Static electricity can damage your computer s internal parts Figure 17 A Free Drive Bay 7 Keep any mounting hardw
150. ve errors when attempting to compare these files To avoid this conflict ensure that your PCHealth updates do not occur during a backup or restore operation For information on how to re schedule your PCHealth updates consult your Windows ME documentation Release Notes 19 Device Issues With Windows Media Player 7 0 A conflict may exist between HP Simple Backup and early versions of Windows Media Player 7 0 IF HP Simple Backup no Longer detects the devices attached to your system after installing Media Player 7 0 you must reinstall HP Simple Backup 20 Disaster Recovery on ATAPI Hard Disks Larger Than 8GB ATAPI hard disks greater than 8 GB require Service Pack 4 SP4 to be seen correctly in Microsoft Windows NT Therefore the Disaster Recovery disks may be SPI by nature and not see these drives There are 2 known workarounds for this issue 1 Copy the ATAPI SYS file from an installation of Windows NT that has SP4 or greater Then replace the version on the Disaster Recovery disk with the newer version This should allow the hard drive to be seen from Disaster Recovery Or 2 Reinstall the Operating System apply the same Service Pack level that was present at the time of backup and do the restore from Windows NT Reboot the machine after the restore as prompted hp dvd writer dvdlOOi Technical Support Solutions Guide 10 25 01 HP Simple Backup 103 Un invent Drives No Longer Sold Table 29 lists the HP CD Writer
151. ve s software installation fails 86 Uninstall the HP drive software 86 Reinstall your HP drive s software 86 Making Audio CDs 86 HP RecordNow reported an error while copying an audio CD or you hear clicks and pops when playing audio CDs 86 Try using a different source drive 86 HP RecordNow reported an incorrect file format 86 See alsors esse teca castes te deis Bac EES RR EBRE RE RES seed 86 Reading CDs 7 7 7 86 A computer CD ROM drive cannot read a recorded disc 86 The disc is scratched damaged or dirty 86 Try reading the disc in an HP drive if available 86 Some CD ROM drives read discs very slowly if Read Ahead capabilities are enabled in Windows 95 98 Me 87 Turn off Read Ahead capabilities for the drive 87 If these suggestions do not solve the problem try these possible solutions 87 You used CD R media 87 You used CD RW media 87 IF you re trying to read an 80 minute CD 87 A home auto or portable stereo CD player cannot play a recorded disc 87 Make sure th
152. verify that the HP drive is correctly installed 4 Press the Load Eject button to make sure the drive is receiving power by opening and closing the tray hp dvd writer dvdiO0i Technical Support Solutions Guide 10 25 01 Installation and Configuration Installing the Software 1 Follow the instructions on the screens to install the HP software applications The following applications are installed using an HP developed custom installation program on Software Disc I HP MyDVD described on page 72 PowerDVD described on page 78 HP RecordNow 3 0 described on page 53 HP DLA 2 5 described on page 65 HP Simple Backup described on page 75 NOTE No hardware drivers need to be installed The hp dvd writer drive uses the operating system s IDE drivers 2 When the Setup Complete screen appears select Yes to restart the computer then click Finish 3 After the computer has been restarted the hp dvd writer Product Registration screen appears Vendor Software Installation After the user has finished installing the HP drive and restarted their computer they must insert the additional software installation CDs to invoke the vendors install programs Installing the Software 42 LA Installation and Configuration invent Identifying the hp dvd writer Drive Start Menu Program Group Names Users should see the hp dvd writer drive in Explorer or My Computer on on
153. vice panel on the lower right side of the RecordNow main window and select the desired drive from the pull down list When you change source drives or adjust the write speed you should test your record operations before making the actual recording To have HP RecordNow test your record operations before writing to a disc follow these steps hp dvd writer dvdlO0Oi Technical Support Solutions Guide 10 25 01 1 Click the Program Options button on the HP RecordNow main window 2 Click the Advanced tab on the Program Options dialog box 3 Check the Test operation before recording discs box HP RecordNow reported an incorrect file format The specified file cannot be recorded to the CD because it is not in the correct format MP3 and WAV files must be recorded as 16 bit stereo files using a rate ranging from 22KHz to 44 1KHz See also m HP RecordNow reported that there was a problem reading the disc being copied on page 83 m HP RecordNow reported a write error on page 84 m HP RecordNow reported that your HP drive is in use on page 84 Reading CDs A computer CD ROM drive cannot read a recorded disc The disc is scratched damaged or dirty If the disc is scratched or damaged it may be unreadable If the disc is dirty gently clean it to remove fingerprints dust and smudges 1 Use a mild nonabrasive soapy solution on a nonabrasive cloth to clean the shiny side of the disc 2 Wipe from the center to the edge of the disc
154. vision 1 5 or higher OSTA UDF is also called UDF PC 2000 System Design Guide Intel Corp and Microsoft Corp Version 1 00 or higher Photo Compact Disc specified in the System Description Photo CD N V Philips and Eastman Kodak Company ATA Packet Interface for CD ROMs Revision 2 6 or higher ATAPI CD ROM 2 6 ATA Packet Interface for CD R RW Devices Revision 1 2 ATAPI CD R RW 1 2 Command Specification for DVD Computer Peripherals Revision 1 0 or higher Note This document is also known as Mt Fuji 3 1999 Video Compact Disc specified in the Video CD Specification White Book N V Philips Sony Corp JVC and Matsushita hp dvd writer dvdiO0i Technical Support Solutions Guide 10 25 01 Discussion of References Several of the references listed in the preceding section are still in the process of being revised This section provides help in understanding how the references should be followed The underlying specifications for CD R RW devices are presented in the specifications from N V Philips and Sony Corporation These specifications are followed in order to obtain the right to use the Compact Disc Recordable ReWritable logo These specifications include CD DA CD ROM CD ROM XA CD i CD i Bridge Multisession CD CD R CD RW Enhanced Music CD and Photo CD The drive conforms to the OSTA MultiRead specification and is certified as a MultiRead device The drive will be used to support OSTA
155. w version of DLA is installed new devices may be supported and this needs to be updated As a version of DLA is uninstalled some devices may disappear from the support list while others remain from another installation All of this is handled by DLAUNIN EXE The normal installer calls DLAUNIN EXE Q l D dNSTALL where Q means quiet mode means install and D indicates the directory to install from where lt INSTALL gt is the directory Only 1 version of DLA can be installed on a machine This is a new feature of the MSI installer Shared Components Installation The shared components drivers used by all products including backup are handled by the basic installer Each component is updated to make certain that only the newest version is installed A helper file PNPWTAPE EXE for Win9X or PNPNINST EXE for NT handles the plug and play driver installation This installation is the same basic installation we use on all products Registry DLA install settings are stored in the registry in MyComputer HKEY_LOCAL_MACHINE Software VERITAS Direct Access CurrentVersion AlL DLA driver settings are stored in the registry in MyComputer HKEY_LOCAL_MACHINE System CurrentControlSet Services name of DLA driver e g tfsnifs NOTE These settings should not be altered by the user HP DLA 2 5 67 UI invent Using HP DLA 2 Click HP DLA Starting HP DLA The HP DLA Welcome screen appears see Figure 36 1 Use one of t
156. was formatted with Direct CD the user will receive a This disc is a read only disc and cannot be formatted error PTR 5044721 Installer doesn t prompt to uninstall or disable built in Roxio software On Windows XP Windows XP comes with CD mastering software built in Roxio During the installation of DLA the user will not be prompt to disable or uninstall the mastering application To disable the XP mastering applet the user needs to 1 Right click on the CD Writer 2 Go to Properties DLA 2 5 Known Problems 92 Un invent Troubleshooting 3 Go to Recording 4 Remove the check from enable CD recording on this drive Reboot PTR 5044348 Not formatting when drag and drop from Explorer to unformatted media When a user attempts to use windows explorer to drag and drop a folder to an unformatted CD R DLA prompts with The disk in drive x is not formatted Do you want to format it now Dialog appears This drive cannot be formatted lt after pressing yes gt The media can be formatted by using the DLA toolkit or by right clicking on the drive Letter from explorer and selecting format PTR 5044715 hp dvd writer dvdlOOi Technical Support Solutions Guide 10 25 01 DLA 2 5 Known Problems 93 Un invent This chapter is organized as follows hp dvd writer dvd100i Warranty Information DURATION OF LIMITED WARRANTY Hardware 1 Year Software 1 Year The aforementioned warranty shall not
157. were a hard drive or floppy disk Discs must be formatted for HP DLA use Refer to the on line help for configuration and formatting instructions HP DLA may not function properly if Auto Insert Notification AutoRun is disabled IF you encounter difficulties with HP DLA please ensure that the AutoRun feature of your operating system is enabled 2 System Requirements The system requirements for this product include m IBM or 100 compatible Pentium 133 or higher at least 32 Megabytes of RAM and 10 Megabytes of free disk space 3 Multiple Device Support If you have more than one supported optical device attached to your system HP DLA will only be able to access one device at a time 4 Upgrading HP DLA While upgrading HP DLA to a Windows NT or Windows 2000 machine a message might display stating that a driver has not been installed This does not affect the actual installation Continue with the installation as normal and then reboot at the end of the installation process The correct driver will be installed 5 Sharing a HP DLA Drive If you share a HP DLA drive you may encounter data transfer issues Sharing of HP DLA drives is not supported with this release and not recommended for reliable data transfer HP DLA Version 2 5 98 Un invent 6 Compressed Data If you format a disc with compression the disc will only be readable on a computer with HP DLA installed 7 Incompatibility with Direct CD HP DLA and
158. yers can play audio CDs that are recorded on CD RW media Most DVD movie players cannot play audio CDs recorded on CD R media IF you need to play recorded audio CDs in a DVD movie player try recording on each media type CD R and CD RW IF your DVD movie player can play CD R discs then always use CD R media as these discs will also play in stereo CD players IF your DVD movie player only plays CD RW discs always use that media Note that most stereo CD players cannot play CD RW discs See Also m The disc is scratched damaged or dirty on page 86 m 80 Minute CDs on page 88 hp dvd writer dvdiOOi Technical Support Solutions Guide 10 25 01 High Speed CDs A high speed CD RW disc was used in a drive that does not support high speed New discs are available that support CD RW writing speeds of 8X or higher Older drives that support 1X to 4X CD RW writing speeds do not support writing to high speed discs In this case you cannot use high speed CD RW media and must purchase 2X or 4X certified CD RW media To determine if this applies to your problem examine the logo on the front of the CD RW drive If the drive does not have the high once speed designation do not attempt to use high speed CD RW media 80 Minute CDs A computer CD ROM or HP drive cannot read an 80 minute rated at 8X or higher The CD is scratched damaged or dirty m Ifthe CD is scratched or damaged it may be unreadable m Ifthe CD is dirty gently clean it
159. ze and Weight for hp dvd writer dvdl00i Drive 17 Bezel Front Door 17 Disc Loading Mechanism 17 Disc Ejection Mechanism 17 Manual Ejection 18 Emergency Ejection 18 Auto Insertion 18 Ejecting Position 18 Tray Locking Mechanism 18 LEDs 22 2 2 2 eee eee eee ee 18 hp dvd writer dvdiOOi Technical Support Solutions Guide 10 25 01 Connector and Jumpers on hp dvd writer dvdlOOi Drive 19 Back of Drive 19 Power Connector 19 Signal Connector 19 Master Slave and Cable Select 20 Analog Audio Output Connectors 21 Digital Audio Output Connectors 21 Media 22 2 eee ene nee ee ee eee eee 2 Read Media Compatibility 21 Write Media Compatibility 21 Write Methods 21 Logical Recording Format 22 Audio

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