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HP DV4 User's Manual

1. a 9a 0 Display assembly see Display assembly on page 4 27 j i o Top cover see Top cover on page 4 34 4 46 Maintenance and Service Guide Removal and replacement procedures Remove the USB board and cable 1 Turn the computer right side up with the right side toward you 2 Disconnect the USB board cable O from the system board 3 Remove the cable from the base enclosure clips 4 Remove the Phillips PM2 5x3 0 screw O that secures the USB board to the computer 5 Lift the USB board O straight up to remove it from the computer Reverse this procedure to install the USB board Maintenance and Service Guide 4 47 Removal and replacement procedures Power connector Description Spare part number Power connector includes cable 486836 001 Before removing the power connector and cable 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first disconnecting the power cord from the AC outlet and then disconnecting the AC adapter from the computer 4 Remove the battery see Battery on page 4 7 5 Remove the following components Hard Drive see Hard Drive on page 4 8 Tp Mini Card compartment cover see RTC battery on page 4 12 WLAN module
2. 6 Audio out headphone jacks 2 Produces sound when connected to optional powered stereo speakers headphones ear buds headsets or television audio 2 6 Maintenance and Service Guide External component identification Rear component a gt Component Description Vent Enables airflow to cool internal components The computer fan starts automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation Maintenance and Service Guide 2 7 External component identification Right side components L rf S 00 Item Component Description 1 SmartBay Supports an optical drive or hard drive 2 USB ports 2 Connects optional USB devices 3 RJ 11 modem jack Connects a modem cable select models only 4 Power connector Connects an AC adapter 2 8 Maintenance and Service Guide External component identification Left side components G TEPNU B O SE e Item Component Description 1 Security Cable slot Attaches an optional security cable to the computer The security cable is designed to act as a deterrent but it might not prevent the computer from being mishandled or stolen 2 External Monitor port Connects an external VGA monitor or projector 3 Expansion port 3 Connects the computer to an optional docking device or optional expansion product The compu
3. Cape Verde the Central African Republic Chad Chile Colombia Comoros the Congo Costa Rica Croatia Cyprus the Czech Republic Denmark Djibouti Dominica the Dominican Republic East Timor Ecuador Egypt El Salvador Equatorial Guinea Eritrea Estonia Ethiopia Fiji Finland France French Guiana Gabon Gambia Georgia Germany Ghana Gibraltar Greece Grenada Guadeloupe Guatemala Guinea Guinea Bissau Guyana Haiti Honduras Hong Kong Hungary Iceland India Indonesia Ireland Israel Italy the Ivory Coast Jamaica Japan Jordan Kazakhstan Kenya Kiribati Kuwait Kyrgyzstan Laos Latvia Lebanon Lesotho Liberia Liechtenstein Lithuania Luxembourg Macedonia Madagascar Malawi Malaysia the Maldives Mali Malta the Marshall Islands Martinique Mauritania Mauritius Mexico Micronesia Monaco Mongolia Montenegro Morocco Mozambique Namibia Nauru Nepal the Nether Antilles the Netherlands New Zealand Nicaragua Niger Nigeria Norway Oman Palau Panama Papua New Guinea Paraguay the People s Republic of China Peru the Philippines Poland Portugal the Republic of Moldova Romania Rwanda Samoa San Marino Sao Tome and Principe Saudi Arabia Senegal Serbia the Seychelles Sierra Leone Singapore Slovakia Slovenia the Solomon Islands Somalia South Africa South Korea Spain Sri Lanka St Kitts and Nevis St Lucia St Vincent and the Grenadines Suriname Swaziland Sweden Switzerland Syria
4. Pin Signal 1 Transition minimized differential signal TDMS data 2 2 TDMS data 2 shield 3 TDMS data 2 4 TDMS data 1 5 TDMS data 1 shield 6 TDMS data 1 shield 7 TDMS data 0 8 TDMS data 0 shield 9 TDMS data 0 10 TDMS clock 11 TDMS data clock shield 12 TDMS data clock 13 Consumer electronics control 14 Not connected 15 Display data channel DDC clock 16 DDC data 17 Ground 18 5V Power 19 Hot plug detect Maintenance and Service Guide 8 3 Connector pin assignments RJ 11 modem select models only Pin Signal Unused Tip Ring Unused Unused OD 0 A O I Unused 8 4 Maintenance and Service Guide Connector pin assignments RJ 45 network Pin 12345678 Signal Transmit Transmit Receive Unused Unused Receive Unused 0 NI ol om A WO NN Unused Maintenance and Service Guide 8 5 Connector pin assignments Universal Serial Bus 1244 Pin Signal 1 5 VDC 2 Data 3 Data 4 Ground 8 6 Maintenance and Service Guide 9 Power cord set requirements The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC or from 220 to 240 volts AC The 3 conductor power cord set included with the computer meets the requirements for use in the country or region
5. Yemen Zaire Zambia and Zimbabwe Atheros AR9285 802 11b g n for use in Canada the Cayman Islands Guam Puerto Rico the 518436 001 United States and the U S Virgin Islands Atheros AR9285 802 11b g n for use in Afghanistan Albania Algeria Andorra Angola Antigua and 518436 002 Barbuda Argentina Armenia Aruba Australia Austria Azerbaijan the Bahamas Bahrain Barbados Belgium Belize Benin Bermuda Bhutan Bosnia and Herzegovina Botswana Brazil the British Virgin Islands Brunei Bulgaria Burkina Faso Burundi Cambodia Cameroon Cape Verde the Central African Republic Chad Chile Colombia Comoros the Congo Costa Rica Croatia Cyprus the Czech Republic Denmark Djibouti Dominica the Dominican Republic East Timor Ecuador Egypt El Salvador Equatorial Guinea Eritrea Estonia Ethiopia Fiji Finland France French Guiana Gabon Gambia Georgia Germany Ghana Gibraltar Greece Grenada Guadeloupe Guatemala Guinea Guinea Bissau Guyana Haiti Honduras Hong Kong Hungary Iceland India Indonesia Ireland Italy the Ivory Coast Jamaica Japan Jordan Kazakhstan Kenya Kiribati Kuwait Kyrgyzstan Laos Latvia Lebanon Lesotho Liberia Liechtenstein Lithuania Luxembourg Macedonia Madagascar Malawi Malaysia the Maldives Mali Malta the Marshall Islands Martinique Mauritania Mauritius Mexico Micronesia Monaco Mongolia Montenegro Morocco Mozambique Namibia Nauru Nepal the Nethe
6. begin at step 1 If Setup Utility is already running begin at step 2 1 Open Setup Utility by turning on or restarting the computer When the Press the ESC key for Startup Menu message appears in the lower left corner of the screen press the f10 key Open Setup Utility by turning on or restarting the computer When the Press the ESC key for Startup Menu message appears in the lower left corner of the screen press the esc key When the Startup Menu appears press the f10 key Use the arrow keys to select System Configuration gt Language and then press the enter key Use the arrow keys to select a language and then press the enter key When a confirmation prompt with your language selected is displayed press the enter key Un A U N To save your change and exit Setup Utility use the arrow keys to select Exit gt Exit Saving Changes and then press the enter key Changes go into effect immediately Maintenance and Service Guide 5 1 Setup Utility Navigating and selecting in Setup Utility Because Setup Utility is not Windows based it does not support the TouchPad Navigation and selection are by keystroke E To choose a menu or a menu item use the arrow keys W To choose an item in a list or to toggle a field for example an Enable Disable field use either the arrow keys or press the f5 or f6 key E To select an item press the enter key Wi To close a text box or return to the menu display press the
7. removal 4 30 spare part number 3 8 4 30 display components recycling 11 1 display enclosure spare part number 3 8 3 15 display hinge removal 4 30 spare part number 3 8 3 12 4 30 display inverter removal 11 2 display lid cable spare part number 3 12 display panel product description 1 1 removal 4 29 spare part number 3 8 3 16 4 29 displaying system information 5 2 docking product description 1 4 drive light 2 2 2 6 drives boot order 5 4 DVD RW and CD RW SuperMulti Double Layer Combo Drive with LightScribe precautions 4 2 removal 4 18 spare part number 3 16 4 18 specifications 6 5 E electrostatic discharge 4 2 equipment guidelines 4 4 eSATA USB port 2 9 esc key 2 4 Ethernet product description 1 3 exiting Setup Utility 5 3 expansion port 2 9 ExpressCard remote spare part numbers 3 11 ExpressCard slot 2 9 ExpressCard slot bezel 3 9 ExpressCard slot bezel illustrated 3 9 external media card product description 1 3 external monitor port connector pinout 9 2 illustrated 2 9 F fi1 key 8 6 fan removal 4 53 spare part number 3 4 3 12 4 53 fan always on 5 4 feet locations 4 6 spare part number 4 6 Fingerprint Reader 2 3 removal 4 36 spare part number 3 3 3 12 fn key 2 4 front components 2 6 function keys 2 4 G graphics product description 1 1 grounding equipment and methods 4 2 H Hard Drive bay 2 10 cover 3 9 precautions 4 2 product description 1 2 removal 4 8 self test 5
8. see WLAN module on page 4 15 Optical drive see Optical drive on page 4 19 en Keyboard see Keyboard on page 4 20 Keyboard cover see Keyboard cover on page 4 23 Speaker assembly see Speaker assembly on page 4 26 a 99 0 Display assembly see Display assembly on page 4 27 jiis Top cover see Top cover on page 4 34 Modem module cable see System board on page 4 50 t 4 48 Maintenance and Service Guide Removal and replacement procedures Remove the power connector 1 Turn the computer right side up 2 Position the computer with the right side toward you 3 Remove the power connector from the clip built into the base enclosure The power connector is secured by double sided tape 4 Disconnect the power connector cable from the base enclosure Reverse this procedure to install the power connector and cable Maintenance and Service Guide 4 49 Removal and replacement procedures System board Description Spare part number System board includes replacement thermal material UMA graphics subsystems 590350 001 Discrete graphics subsystems 590349 001 Before removing the system board 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disc
9. select models only 1600 x 1200 external resolution at 75 GHz select models only Hot plug unplug with auto detect Continued Maintenance and Service Guide 1 3 Product description Category Docking Description Expansion port 3 supports HP xb Docking Station and HP Notebook QuickDock Keyboard pointing devices 14 1 in keyboard TouchPad with 2 buttons Supports 2 way scroll Taps enabled as default Power requirements Security 65 W and 90 W HP Smart Adapter with localized cable plug support 3 wire plug with ground pin supports 3 pin DC connector Smart pin AC Adapter with localized cable plug support Battery options 3 cell 4 40 Ah 47 Wh Li ion battery 6 cell 2 20 Ah 47 Wh Li ion battery 6 cell 2 20 Ah 55 Wh Li ion battery 6 cell 2 55 Ah 55 Wh Li ion battery 12 cell 2 20 Ah 95 Wh Li ion battery Kensington Security Lock Fingerprint Reader with Digital Persona Software Support select models only Operating system Preinstalled Windows 7 Professional 32 and 64 bit OS Windows 7 Premium 32 and 64 bit OS Windows 7 Basic 32 bit OS Serviceability End user replaceable parts AC adapter Battery system Hard Drive Memory modules MiniCard components RTC battery Optical drive 1 4 Maintenance and Service Guide Top components TouchPad 2 External component identification Item Component Description 1 TouchPad light White
10. 8 3 RJ 11 modem select models only 0 0 0 0 nee I nens 8 4 RIAS niet WOEk 4 2 earen dad ba ba a aa 8 5 Universal Serials Bus e s eor e A ied a ce rds a e oed 8 6 Power cord set requirements Requirements for all countries and regions 0 eee e 9 1 Requirements for specific countries and TegiONMS ooooooocoococor e 9 2 10Recycling Battery WA A A O AA DA IA la 10 1 Display O ER RN 10 1 Index vii Maintenance and Service Guide Category Product Name 1 Product description Description HP Pavilion dv4 Entertainment PC Processors Intel Arrandale Single Core i5 520M 2 4 GHz 3 MB L3 cache 1066 MHZ SC Turbo Intel Arrandale Single Core i5 540M 2 53 GHz 3 MB L3 cache 1066 MHZ SC Turbo Chipset Intel HM55 Graphics Mobile IntelTM GMA Media Accelerator HD unified memory architecture UMA integrated with shared video memory E Up to 268 MB of video memory on computer models equipped with 1 GB of main system memory E Up to 781 MB of video memory on computer models equipped with 2 GB of main system memory E Up to 1292 MB of video memory on computer models equipped with 3GB of main system memory E Up to 1293 MB of video memory on computer models equipped with 4GB of main system memory 32 bit OS E Up to 1759 MB of video memory on computer models equipped with 4GB of main system memory 64 bit OS ATI Discrete Mobility Radeon HD4550 with 512 MB de
11. Guide Backup and recovery Backing up your information As you add new software and data files back up your system on a regular basis to maintain a reasonably current backup Back up your system at the following times At regularly scheduled times Set reminders to back up your information periodically Before the computer is repaired or restored Before you add or modify hardware or software When backing up Create system restore points using the Windows System Restore feature and periodically copy them to disc Store personal files in the Documents library and back up this folder periodically Back up templates stored in their associated programs Save customized settings in a window toolbar or menu bar by taking a screen shot of your settings The screen shot is a time saver if you have to reset your preferences To copy the screen and paste it into a word processing document 1 Display the screen 2 Copy the screen To copy only the active window press alt fn prt sc To copy the entire screen press fn prt sc 3 Open a word processing document and then select Edit gt Paste 4 Save the document Back up your information to an optional external hard drive a network drive or discs When backing up to discs use any of the following types of discs purchased separately CD R CD RW DVD R DVD R or DVD RW The discs used will depend on the type of optical drive installed in the computer y DVDs store mo
12. RTC battery on page 4 12 Optical drive see Optical drive on page 4 19 ao Keyboard see Keyboard on page 4 20 o Keyboard cover see Keyboard cover on page 4 23 rh Speaker assembly see Speaker assembly on page 4 26 Maintenance and Service Guide 4 27 Removal and replacement procedures Remove the display assembly 1 Turn the computer display side up with the front toward you 2 Open the display as far as possible 3 Remove the wireless antenna cable from the routing channels and clips O and disconnect it from the base enclosure 6 4 Disconnect the display cable from the system board 5 Remove the two Phillips PM2 5x5 0 screws 6 and the two Phillips PM2 5x8 0 screws that secure the display assembly to the computer 6 Remove the display assembly 6 4 28 Maintenance and Service Guide Removal and replacement procedures ZN CAUTION Support the display assembly when removing the following screws Failure to support the display assembly can result in damage to the display assembly and other computer components 7 Remove the Mylar screw covers 6 and the two Phillips PM2 5x5 0 screws on the display bezel lower edge The display mylar screw covers are included in the Display Rubber Kit spare part number 486874 001 i 8 Flex the inside edges of the top edge O the left and right sides and the bottom edge O of the display bezel until the be
13. Taiwan Tajikistan Tanzania Thailand Togo Tonga Trinidad and Tobago Tunisia Turkey Turkmenistan Tuvalu Uganda the United Arab Emirates the United Kingdom Uruguay Uzbekistan Vanuatu Venezuela Vietnam Yemen Zaire Zambia and Zimbabwe WLAN Mini Card bracket 577509 001 4 16 Maintenance and Service Guide Removal and replacement procedures Before removing the WLAN module 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first disconnecting the power cord from the AC outlet and then disconnecting the AC adapter from the computer 4 Remove the battery see Battery on page 4 7 Remove the WLAN module JN CAUTION To prevent an unresponsive system replace the wireless module with only a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore computer functionality and then contact technical support through Help and Support 1 Remove the hard drive cover see Hard Drive on page 4 8 2 Position the computer with the front toward you 3 Disconnect the WLAN antenna cables O from the terminals on the
14. TouchPad is enabled Amber TouchPad is disabled 2 TouchPad Moves the pointer and selects or activates items on the screen 3 Left TouchPad button Functions like the left button on an external mouse 4 TouchPad On Off button Enables disables the TouchPad 5 TouchPad vertical scroll zone Scrolls up or down 6 Right TouchPad button Functions like the right button on an external mouse This table describes factory settings To view or change the pointing device preferences 1 Select Start gt Devices and Printers 2 Right click the device representing your computer 3 Select Mouse settings Maintenance and Service Guide External component identification Lights Item Component A PESE ELO ee eee j Description 1 Power lights 2 On The computer is on Flashing The computer is in Sleep Off The computer is off or in Hibernation 2 Battery light On The battery is charging Flashing The battery reaches a low battery level or a critical battery level Off If the computer is connected to an external power source the light is off when all batteries in the computer are fully charged If the computer is not connected to an external power source the light is off until the battery reaches a low battery level 3 Drive light Flashing The hard drive or the optical drive is being accessed On HP ProtectSmart Hard Drive Protection has temporarily parked the internal hard drive and i
15. WLAN module The black WLAN antenna cable is connected to the WLAN module Main terminal The white WLAN antenna cable is connected to the WLAN module Aux terminal 4 Remove the two Phillips PM2 0x4 0 screws that secure the WLAN module to the computer The edge of the module opposite the slot rises away from the computer 5 Remove the WLAN module 6 by pulling the module away from the slot at an angle WLAN modules are designed with a notch O to prevent incorrect insertion of the WLAN module into the WLAN module slot Maintenance and Service Guide 4 17 Removal and replacement procedures 6 If it is necessary to replace the Mini Card bracket remove the two Phillips PM2 0x5 0 screws O and then slide O the bracket to the right to remove it Reverse this procedure to install the WLAN module 4 18 Maintenance and Service Guide Removal and replacement procedures Optical drive Q The optical drive spare part kit includes an optical drive bezel and bracket Description Spare part number Blu ray ROM DVD R RW SuperMulti DL Drive with LightScribe 508123 001 DVD R RW SuperMulti DL Drive with LightScribe 482177 001 Before removing the optical drive 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnec
16. WLAN module removal 4 14 spare part numbers 3 4 3 5 3 6 3 13 3 14 3 15 4 14 4 15 workstation guidelines 4 3 INDEX 6 Maintenance and Service Guide
17. When ordering parts or requesting information provide the computer serial number and model description provided on the service tag O product XXXIOUOCOCEXXOOUQUUOE Ls aooaa NN oo AI RI HE TERT DUAA MUN FIR TI Item Component Description 1 Product name The name affixed to the front of the computer 2 Serial number s n An alphanumeric identifier that is unique to each product 3 Part number Product number p n This number provides specific information about the product s hardware components The part number helps a service technician to determine which components and parts are needed 4 Model description An alphanumeric identifier used to locate documents drivers and support for the computer 5 Warranty period The duration of the warranty period for the computer Maintenance and Service Guide 3 1 Illustrated parts catalog Computer major components 3 2 Maintenance and Service Guide Illustrated parts catalog Item Description Spare part number 1 Display assembly see Display assembly subcomponents on page 3 9 14 1 in WXGA BrightView display assembly for use with black computer models 594110 001 14 1 in WXGA BrightView display assembly with wireless mobile broadband for use with 594110 002 black computer models 14 1 in WXGA BrightView display assembly for use with white computer models 594111 001 14 1 in WXGA BrightView display assembly with wireless mobile broadband for us
18. cable 486853 001 17 Bluetooth module select models only 537921 001 Bluetooth module cable select models only UMA graphics subsystems 486847 001 Discrete graphics subsystems 488130 001 18 USB board 486842 001 USB board cable 486843 001 19 RTC battery 486835 001 20 Audio board 486840 001 Audio board cable 486841 001 21 Battery 12 cell Li lon 2 2 Ah 95 Wh 484172 001 6 cell Li lon 2 55 Ah 55 Wh 484171 001 6 cell Li lon 2 2 Ah 47 Wh 484170 001 3 cell Li lon 4 4 Ah 47 Wh 516915 001 22 Base enclosure 486848 001 23 Optical drive includes bezel and bracket DVD R RW SuperMulti DL Drive with LightScribe 482177 001 Blu ray ROM DVD R RW SuperMulti DL Drive with LightScribe 508123 001 24 Hard Drive includes hard drive bracket for hard drive spare part component information see Mass storage devices on page 3 11 for hard drive spare part component information 25 Processor includes replacement thermal material nE oe CPU uPGA Single Core i5 520M 2 4 GHz 3 MB L3 cache 1066 MHZ SC 594187 001 urbo Intel Arrandale CPU uPGA Single Core i5 540M 2 53 GHz 3 MB L3 cache 1066 MHZ SC 594188 001 Turbo 26 Mini Card bracket 577509 001 3 8 Maintenance and Service Guide Illustrated parts catalog Display assembly subcomponents Item Description Spare part number 1 Display bezel 573197 001 2 Webcam microphone module 573195 001 3 14 1 in WXGA BrightView display panel 483261 001 4 Displa
19. cable O Reverse this procedure to install the Bluetooth module Maintenance and Service Guide 4 43 Removal and replacement procedures Audio board Description Spare part number Audio board 486840 001 Audio board cable 486841 001 Before removing the audio board 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first disconnecting the power cord from the AC outlet and then disconnecting the AC adapter from the computer 4 Remove the battery see Battery on page 4 7 5 Remove the following components Hard Drive see Hard Drive on page 4 8 TP Mini Card compartment cover see RTC battery on page 4 12 Mini Card bracket see WLAN module on page 4 15 Optical drive see Optical drive on page 4 19 ao Keyboard see Keyboard on page 4 20 Keyboard cover see Keyboard cover on page 4 23 Speaker assembly see Speaker assembly on page 4 26 a 9a 0 Display assembly see Display assembly on page 4 27 j i o Top cover see Top cover on page 4 34 4 44 Maintenance and Service Guide Removal and replacement procedures Remove the audio board and cable 1 Disconnect the audio board cable O from the system boar
20. computer models quipped with a Fingerprint Reader 591955 001 Plaid computer models not equipped with a Fingerprint Reader 591954 001 Before removing the top cover 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first disconnecting the power cord from the AC outlet and then disconnecting the AC adapter from the computer 4 Remove the battery see Battery on page 4 7 5 Remove the following components Hard Drive see Hard Drive on page 4 8 2g Mini Card compartment cover see RTC battery on page 4 12 Optical drive see Optical drive on page 4 19 en Keyboard see Keyboard on page 4 20 o Keyboard cover see Keyboard cover on page 4 23 rh Speaker assembly see Speaker assembly on page 4 26 g Display assembly see Display assembly on page 4 27 4 34 Maintenance and Service Guide Removal and replacement procedures Remove the top cover 1 Turn the computer upside down with the front toward you 2 Remove the following screws that secure the top cover to the base enclosure O Three Phillips PM2 5x8 0 screws Three Phillips PM2 5x5 0 screws One Phillips PM2 5x3 0 screw 3 Turn the computer right side up with the front toward you
21. esc key Wi To display additional navigation and selection information while Setup Utility is open press the f1 key Displaying system information Use Setup Utility to view such information as the system time and date and information that identifies the computer The following procedure explains how to do this If Setup Utility is not open begin at step 1 If Setup Utility is open begin at step 2 1 Open Setup Utility by turning on or restarting the computer When the Press the ESC key for Startup Menu message appears in the lower left corner of the screen press the f10 key Open Setup Utility by turning on or restarting the computer When the Press the ESC key for Startup Menu message appears in the lower left corner of the screen press the esc key When the Startup Menu is displayed press the f10 key 2 Select the Main menu 3 To exit Setup Utility without changing any settings use the arrow keys to select Exit gt Exit Discarding Changes and then press the enter key Restoring default settings in Setup Utility The following procedure explains how to restore Setup Utility default settings If Setup Utility is not already running begin at step 1 If Setup Utility is already running begin at step 2 1 Open Setup Utility by turning on or restarting the computer When the Press the ESC key for Startup Menu message appears in the lower left corner of the screen press the f10 key Open Setup Utility by turning on or restar
22. for your system files and settings Create system restore points B6 Before you adding or extensively modifying software or hardware E Periodically whenever the system is performing optimally Q If you revert to a restore point and then change your mind you can reverse the restoration 7 4 Maintenance and Service Guide Backup and recovery To create a system restore point To create a system restore point 1 Select Start gt Control Panel gt System and Security gt System 2 In the left pane click System Protection 3 Click the System Protection tab 4 Under Protection Settings select the disk for which you want to create a restore point 5 Click Create 6 Follow the on screen instructions Restore to a previous date and time To revert to a restore point created at a previous date and time when the computer was functioning optimally 1 Select Start gt Control Panel gt System and Security gt System 2 In the left pane click System protection 3 Click the System Protection tab 4 Click System Restore 5 Follow the on screen instructions Performing a recovery D D Recover only files that you have previously backed up HP recommends using HP Recovery Manager to create a set of recovery discs entire drive backup as soon as you set up the computer Recovery Manager software allows you to repair or restore the system if you experience system failure or instability R
23. number provides specific information about the product s hardware components The part number helps a service technician to determine which components and parts are needed 4 Model description An alphanumeric identifier used to locate documents drivers and support for your computer 5 Warranty period The duration of the warranty period for the computer Maintenance and Service Guide 4 5 Removal and replacement procedures Computer feet The computer feet are adhesive backed rubber pads The feet are included in the Rubber Kit spare part number 486874 001 There are six rubber feet that attach to the base enclosure in the locations illustrated below 4 6 Maintenance and Service Guide Removal and replacement procedures Battery Description Spare part number 12 cell Li lon 2 2 Ah 95 Wh 484172 001 6 cell Li lon 2 55 Ah 55 Wh 484171 001 6 cell Li lon 2 2 Ah 47 Wh 484170 001 3 cell Li lon 4 4 Ah 47 Wh 516915 001 Before disassembling the computer 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first disconnecting the power cord from the AC outlet and then disconnecting the AC adapter from the computer Remove the battery 1 Turn the co
24. or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector Before removing a diskette drive or optical drive be sure that a diskette or disc is not in the drive and be sure that the optical drive tray is closed Handle drives on surfaces covered with at least one inch of shock proof foam Avoid dropping drives from any height onto any surface After removing a hard drive an optical drive or a diskette drive place it in a static proof bag Avoid exposing a hard drive to products that have magnetic fields such as monitors or speakers Avoid exposing a drive to temperature extremes or liquids If a drive must be mailed place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package FRAGILE Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge ESD Circuitry design and structure determine the degree of sensitivity Networks built into many integrated circuits provide some protection but in many cases ESD contains enough power to alter device parameters or melt silicon junctions A discharge of static electricity from a finger or other conductor can destroy static sensitive devices or microcircuitry Even if the spark is neither felt nor heard damage might h
25. page 4 12 Optical drive see Optical drive on page 4 19 Keyboard see Keyboard on page 4 20 Keyboard cover see Keyboard cover on page 4 23 Speaker assembly see Speaker assembly on page 4 26 Display assembly see Display assembly on page 4 27 Top Cover see Top cover on page 4 34 Maintenance and Service Guide 4 37 Removal and replacement procedures Remove the touchpad button board and bracket 1 Turn the top cover upside down with the front toward you 2 Disconnect the touchpad cable O from the top cover 3 Remove four Phillips PM2 5x3 0 screws 4 Remove one Phillips PM2 5x4 0 screw O 5 Lift up O and remove the touchpad button board and bracket Reverse this procedure to install the touchpad button board and bracket 4 38 Maintenance and Service Guide Removal and replacement procedures Fingerprint Reader board select models only Description Spare part number Fingerprint Reader board includes cable 486828 001 Before removing the Fingerprint Reader board 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first disconnecting the power cord from the AC outlet and then disconnecting the AC adapter from the computer 4 Remo
26. subsystems 488130 001 Before removing the Bluetooth module 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first disconnecting the power cord from the AC outlet and then disconnecting the AC adapter from the computer 4 Remove the battery see Battery on page 4 7 5 Remove the following components Hard Drive see Hard Drive on page 4 8 TP Mini Card compartment cover see RTC battery on page 4 12 WLAN module see WLAN module on page 4 15 Optical drive see Optical drive on page 4 19 a o Keyboard see Keyboard on page 4 20 Keyboard cover see Keyboard cover on page 4 23 Speaker assembly see Speaker assembly on page 4 26 50 m0 Display assembly see Display assembly on page 4 27 jats Top cover see Top cover on page 4 34 4 42 Maintenance and Service Guide Removal and replacement procedures Remove the Bluetooth module and cable 1 Turn the top cover upside down with the front toward you 2 Lift the Bluetooth module from the the computer 3 Disconnect the Bluetooth module cable from the Bluetooth module and system board 4 Remove the tape O that secures the cable and then remove the Bluetooth module and
27. the processor 1 Use a flat bladed screwdriver to turn the processor locking screw 69 one half turn counterclockwise until you hear a click 2 Lift the processor straight up and remove it When installing the processor align the gold triangle on the processor must be aligned with the triangle Q embossed on the processor socket Reverse this procedure to install the processor 4 60 Maintenance and Service Guide 5 Setup Utility Starting Setup Utility Setup Utility is a ROM based information and customization utility that can be used even when your Windows operating system is not working Q The Fingerprint Reader select models only cannot be used to access the Setup Utility The utility reports information about the computer and provides settings for startup security and other preferences To start Setup Utility Open Setup Utility by turning on or restarting the computer When the Press the ESC key for Startup Menu message appears in the lower left corner of the screen press the f10 key 1 Open Setup Utility by turning on or restarting the computer When the Press the ESC key for Startup Menu message appears in the lower left corner of the screen press the esc key 2 When the Startup Menu appears press the f10 key Using Setup Utility Changing the language of Setup Utility The following procedure explains how to change the language of Setup Utility If Setup Utility is not already running
28. where the equipment is purchased Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used Requirements for all countries and regions The requirements listed below are applicable to all countries and regions W The length of the power cord set must be at least 1 5 m 5 0 ft and no more than 2 0 m 6 5 ft Wi All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used Wi The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC as required by the power system of each country or region E The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer Maintenance and Service Guide 9 1 Power cord set requirements Requirements for specific countries and regions Country region Accredited agency Applicable note number Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 Italy IMQ 1 Japan METI 3 The Netherlands KEMA 1 Norway NEMKO 1 The People s Republic of China CCC 5 South Korea EK 4 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Ki
29. 000 2FFF PCI standard PCI to PCI bridge 3000 6FFF PCI standard PCI to PCI bridge Continued 6 8 Maintenance and Service Guide Specifications VO address hex Systemfunction shipping configuration 3000 6FFF POlstndadPCMo PClbilpg ti sti sSOSOS 7000 7FFF PCI standard PCI to PCI bridge 8010 801F Standard AHCI 1 0 Serial ATA Controller 8030 8037 Standard AHCI 1 0 Serial ATA Controller 8038 803F Standard AHCI 1 0 Serial ATA Controller 8048 804B Standard AHCI 1 0 Serial ATA Controller 804C 804F Standard AHCI 1 0 Serial ATA Controller FD60 FD63 ENE CIR Receiver Maintenance and Service Guide 6 9 7 Backup and recovery Overview Recovery after a system failure is as complete as your most current backup HP recommends creating recovery discs immediately after software setup As you add new software and data files continue to back up your system on a regular basis to maintain a reasonably current backup Tools provided by the operating system and HP Recovery Manager software are designed to help you with the following tasks for safeguarding your information and restoring it in case of a system failure MW Creating a set of recovery discs Recovery Manager software feature Recovery discs are used to start up boot the computer and restore the operating system and software programs to factory settings in case of system failure or insta
30. 4 Disconnect the following cables from the system board O TouchPad cable O Fingerprint Reader board cable select models only O USB cable Maintenance and Service Guide 4 35 Removal and replacement procedures 5 Remove the three Phillips PM2 5x3 0 screws 6 and the Phillips PM2 5x8 0 screw that secure the top cover to the base enclosure 6 Lift up the front edge of the top cover until it releases from the base O 7 Remove the top cover Reverse this procedure to install the top cover 4 36 Maintenance and Service Guide Removal and replacement procedures Touchpad button board and bracket Description Spare part number Touchpad button board includes cable 486832 001 Touchpad bracket 494961 001 Before removing the touchpad button board and bracket Before removing the top cover follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first disconnecting the power cord from the AC outlet and then disconnecting the AC adapter from the computer 4 Remove the battery see Battery on page 4 7 5 Remove the following components ao o 0 a Hard Drive see Hard Drive on page 4 8 b Mini Card compartment cover see RTC battery on
31. 4 spare part numbers 3 7 3 10 3 12 3 13 3 16 4 8 specifications 6 3 Hard Drive blank spare part numbers 3 10 Hard Drive bracket removal 4 9 Hard Drive Hardware Kit MultiBay spare part number 3 12 4 8 Hard Drive Hardware Kit spare part numbers 3 10 3 12 4 8 HDMI port connector pinout 9 3 location 2 9 INDEX 2 Maintenance and Service Guide headphone jack connector pinout 9 1 location 2 6 headset spare part numbers 3 11 3 12 heat sink assembly removal 4 51 spare part numbers 4 51 heat sink spare part number 3 3 3 13 hinge spare part number 3 8 infrared lens 2 6 internal display switch spare part numbers 3 8 3 12 inverter removal 4 29 spare part number 3 8 3 12 4 29 J jacks audio in 2 6 audio out 2 6 headphone 2 6 microphone 2 6 RJ 11 2 8 2 9 K key components 2 4 keyboard product description 1 4 removal 4 19 spare part numbers 3 3 3 15 4 19 keyboard cover removal 4 22 spare part number 3 3 3 15 4 22 keys esc 2 4 f11 8 6 fn 2 4 function 2 4 numeric keypad 2 4 Windows applications 2 4 Windows logo 2 4 L LAN Power Saving 5 4 language support Setup Utility 5 4 left side components 2 9 lights battery 2 2 2 6 caps lock 2 2 Digital Media slot 2 9 drive 2 2 2 6 INDEX num lock 2 2 power 2 2 2 6 TouchPad 2 1 volume down 2 2 volume mute light 2 2 volume up 2 2 webcam 2 5 wireless 2 2 M Main menu Setup Utility 5 3 mass storage devices spar
32. 8 1 8 3 8 4 restoring default settings in Setup Utility 5 2 RJ 11 modem jack connector pinout 9 4 location 2 8 RJ 45 network jack connector pinout 9 5 location 2 9 INDEX 4 Maintenance and Service Guide RTC battery removal 4 12 spare part number 3 7 3 12 4 12 Rubber Feet Kit spare part number 3 12 4 6 Rubber Kit spare part number 3 11 3 12 S Screw Kit spare part number 3 11 3 12 screw listing 7 1 scroll zone location 2 3 secondary hard drive self test 5 4 security cable slot 2 9 Security menu Setup Utility 5 3 security product description 1 4 selecting in Setup Utility 5 2 serial number 3 1 4 5 service considerations 4 1 service tag 3 1 4 5 serviceability product description 1 4 Setup Utility changing the language 5 1 Diagnostics menu 5 4 displaying system information 5 3 exiting 5 3 Main menu 5 3 menus 5 3 navigating and selecting 5 2 restoring default settings 5 2 Security menu 5 3 starting 5 1 System Configuration menu 5 4 using 5 1 slots ExpressCard 2 9 security cable 2 9 solid state drive SSD 8 1 8 5 8 6 speaker assembly removal 4 25 spare part number 3 3 3 12 4 25 specifications Blu ray ROM with LightScribe DVD R RW SuperMulti Double Layer Drive 6 4 computer 6 1 display assembly 6 2 6 3 DVD RW and CD RW SuperMulti Double Layer Combo Drive with LightScribe specifications 6 5 hard drive 6 3 optical drive 6 4 6 5 system DMA 6 6 system I O address 6 9 system interru
33. 86865 D61 Before removing the speaker assembly 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first disconnecting the power cord from the AC outlet and then disconnecting the AC adapter from the computer 4 Remove the battery see Battery on page 4 7 5 Remove the following components a Hard Drive cover see Hard Drive on page 4 8 b d e Mini Card compartment cover see RTC battery on page 4 12 Optical drive cover see Optical drive on page 4 19 Keyboard see Keyboard on page 4 20 Keyboard cover see Keyboard cover on page 4 23 Remove the speaker assembly 1 Disconnect the display lid switch from the system board 2 Remove the two Phillips PM2 5x3 0 screws that secure the speaker assembly to the computer 3 Remove the Phillips PM2 5x8 0 screw that secures the speaker assembly to the computer 4 Disconnect the speaker cable O from the system board 5 Lift the speaker assembly O straight up to remove it from the computer Reverse this procedure to install the speaker assembly 4 26 Maintenance and Service Guide Removal and replacement procedures Display assembly Q The display assembly spare part kit inclu
34. AE epee Be IRE la FERRO Denes 4 34 Touchpad button board and bracket 0 2 cece eh 4 37 Fingerprint Reader board select models only 4 39 Modem module select models only oooooococonoononoro enn e nen eens 4 40 Bluetooth module select models only 0 ccc ee teen teen eee 4 42 Audio DO etc rss ad be als pue e iaa dade iibi wales 4 44 USB board cit da AS ae eee rea teet ts 4 46 Power connectot cut re eot ee id uae ne ee eee a a ae 4 48 System boards oe tu o Wel ole mi aa na NIB D Dea tado 4 50 RJ 11 connector select models only 4 53 Heat sink assembly isrener osebbsweeE ke er o me eve Dear DU US RR Sab eh aoe 4 55 PM aa is Y a A a a e 4 57 PrOCeSSOE a A NCC E E E A IAE id Mu cane Bid 4 59 v Maintenance and Service Guide Contents 5 Setup Utility Starting Setup Ulloa ca A A A A 5 1 Using Setup Utility tier o Ca aL Be BA ied RUE every ate ete 5 1 Changing the language of Setup Utility 0 2 eee nee 5 1 Navigating and selecting in Setup Utility 0 lesse 5 2 Displaying system information 0 0 cece cece rarere 5 2 Restoring default settings in Setup Utility 0 00 eee eee eee 5 2 Exiting Set p Utility A eue eL mk ae once 5 3 setup LIMA TGA Sn Sa E A ae eas SUPCR NU UE reg 5 3 Main menu 3 lt 2 324 begets Gees Mea Dee whe hen exe des Soe d beg Abe Sew RR hearst 5 3 SECUELA gees 5 3 System Configuration menu 2 6 cece m 54 Diagnostics MEA ue a pu A a E
35. B 2 9 expansion 2 9 external monitor 2 9 HDMI 2 9 product description 1 3 USB 2 8 power button 2 3 power button board removal 4 24 spare part number 3 7 4 24 power connector and cable removal 4 44 spare part number 3 6 3 12 4 44 power connector location 2 8 power cord location 2 12 set requirements 10 1 spare part numbers 3 11 3 13 power light 2 2 2 6 power requirements product description 1 4 power on password 5 3 processor product description 1 1 removal 4 35 spare part numbers 3 7 3 16 Processor C6 State 5 4 product description audio 1 2 chipset 1 1 display panel 1 1 docking 1 4 Ethernet 1 3 external media card 1 3 graphics 1 1 hard drive 1 2 keyboard 1 4 memory 1 2 microphone 1 3 modem 1 2 operating system 1 4 optical drive 1 2 pointing device 1 4 ports 1 3 power requirements 1 4 processor 1 1 security 1 4 serviceability 1 4 webcam 1 3 wireless 1 3 product name 1 1 4 5 product name location 3 1 rear components 2 7 recovery full system 8 1 8 5 programs or drivers 8 1 using the recovery discs 8 6 using the recovery partition 8 6 recovery discs creating 8 2 defined 8 1 performing a recovery 8 6 Recovery Manager 8 1 recovery partition defined 8 1 performing a recovery 8 6 recycling battery 11 1 display components 11 1 release latch location 2 10 remote control spare part number 3 12 removal replacement preliminaries 4 1 procedures 4 5 restore points
36. Fingerprint Reader 591951 001 White computer models not equipped with a Fingerprint Reader 591950 001 Plaid computer models equipped with a Fingerprint Reader 591955 001 Plaid computer models not equipped with a Fingerprint Reader 591954 001 TouchPad button board includes cable 486832 001 TouchPad bracket 494961 001 5 Fingerprint Reader board includes cable 486828 001 6 Heat sink assembly includes replacement thermal material UMA graphics subsystems 591957 001 Discrete graphics subsystems 591956 001 7 Speaker assembly All countries and regions except India 486837 001 India 486865 D61 8 System board includes replacement thermal material UMA graphics subsystems 590350 001 Discrete graphics subsystems 590349 001 Plastics Kit see Plastics Kit on page 3 10 for spare part component information 486833 001 9a ExpressCard slot bezel 9b Hard Drive compartment cover 9c Memory Module compartment cover 9d Mini Card compartment cover 10 Modem module select models only All countries and regions except for Australia and New Zealand 461749 001 Australia and New Zealand 461749 011 Modem module cable includes RJ 11 connector 494981 001 11 Fan includes replacement thermal material 486844 001 12 WLAN module Broadcom BCM4312 802 11b g for use in Canada the Cayman Islands Guam Puerto 504593 003 Rico the United States and the U S Virgin Islands Continued 3 4 Maintenance and Service Guide Illustrated parts catalog Item Descr
37. Q HP Pavilion dv4 Entertainment PC Maintenance and Service Guide Document Part Number 598157 001 December 2009 This guide is a troubleshooting reference used for maintaining and servicing the computer It provides comprehensive information on identifying computer features components and spare parts troubleshooting computer problems and performing computer disassembly procedures O Copyright 2009 Hewlett Packard Development Company L P ATI and ATI Mobility Radeon are trademarks of Advanced Micro Devices Inc Bluetooth is a trademark owned by its proprietor and used by Hewlett Packard Company under license Intel Arrandale and Core are trademarks of Intel corporation in the U S and other countries Microsoft and Windows are U S registered trademarks of Microsoft Corporation SD Logo is a trademark of its proprietor The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition December 2009 Document Part Number 598157 001 Safety warning notice WARNING To reduce the possibility of heat related injuries or of overheating the computer do not place the computer directly on your lap or obstruct the compute
38. a tai 5 4 6 Specifications Computer specifications eA A gU p Ae Soi ed bebe epp 6 1 14 1 inch WXGA BrightView display specifications 0 0 0 cece eee eA 6 2 Harddrive specifications i deseen tete lectoras as debida 6 3 Blu ray DVD R RW SuperMulti Double Layer Drive with LightScribe specifications 6 4 DVD RW SuperMulti Double Layer Combo Drive with LightScribe specifications 6 5 System DMA specifications llle eh 6 6 System interrupt specifications llle teen e nee n ene eens 6 7 System I O address specification 0 0 cece eee ence teen en en a 6 8 7 Backup and recovery COV ELVIOW reei dde tate oid a a Hee ene WEL be AULAS Ge be Er ee ted 7 1 Creating recovery discs 52i meti a Bee E REIR See Bea dien ee ds 7 2 Backing up your information des 20 0 cece eet te 7 3 Using Windows Backup and Restore 0 0 cece o 7 4 Using syst m restore DOIDtS wea seg ee ap Heed Dee es bead besa eee gee pda 7 4 Performing a TecOVery near sa dai ture urea bue resti inn She 7 5 Recovering from the recovery discs 0 eee eet ence een ees 7 6 Recovering from the dedicated recovery partition select models only 00 7 6 Maintenance and Service Guide vi Contents 8 Connector pin assignments Audio in CMICTO PHONE tii a IS A er Ee a cs 8 1 External Monto LEE EE Pare GR RE I ee 8 2 HIDML er ee tet et etch be eee Se E E Seu RU ed 6 ah RR an tte tn tt edet ut
39. aco Mongolia Montenegro Morocco Mozambique Namibia Nauru Nepal the Nether Antilles the Netherlands New Zealand Nicaragua Niger Nigeria Norway Oman Palau Panama Papua New Guinea Paraguay the People s Republic of China Peru the Philippines Poland Portugal the Republic of Moldova Romania Rwanda Samoa San Marino Sao Tome and Principe Saudi Arabia Senegal Serbia the Seychelles Sierra Leone Singapore Slovakia Slovenia the Solomon Islands Somalia South Africa South Korea Spain Sri Lanka St Kitts and Nevis St Lucia St Vincent and the Grenadines Suriname Swaziland Sweden Switzerland Syria Taiwan Tajikistan Tanzania Thailand Togo Tonga Trinidad and Tobago Tunisia Turkey Turkmenistan Tuvalu Uganda the United Arab Emirates the United Kingdom Uruguay Uzbekistan Vanuatu Venezuela Vietnam Yemen Zaire Zambia and Zimbabwe 518787 121 Keyboard for use in French Canada black models 518792 121 Keyboard for use in French Canada white models 518793 001 Keyboard for use in the United States black models 518793 161 Keyboard for use in Latin America black models 518793 201 Keyboard for use in Brazil black models 518793 281 Keyboard for use in Thailand black models 518793 291 Keyboard for use in Japan black models 518793 AB1 Keyboard for use in Taiwan black models 518793 AD1 Keyboard for use in South Korea black models 518799 001 Display enclosure for use with black computer models inclu
40. al Layer 4X DVD R Dual Layer 3 600 KB sec 10 800 KB sec 18 000 KB sec 1 200 KB sec 1 500 KB sec 10 800 KB sec 10 800 KB sec 10 800 KB sec 8 100 KB sec 5 400 KB sec 5 400 KB sec 5X DVD RAM 6 750 KB sec Max media capacity read 50 0 GB Max media capacity write 8 5 GB Transport Tray loading 6 4 Maintenance and Service Guide Specifications DVD RW SuperMulti DL Drive with LightScribe specifications Applicable disc Read Write CD DA CD E G CD MIDI CD R CD RW DVD R CD TEXT CD ROM CD ROM DVD RW DVD R DVD RW XA MIXED MODE CD CD I DVD RAM LightScribe CD I Bridge Photo CD Video CD Multisession CD Photo CD CD EXTRA Portfolio CD R CD RW CD R CD RW DVD ROM DVD 5 DVD 9 DVD 10 DVD 18 DVD R DVD RW DVD R DVD RW DVD RAM Interface SATA Access time CD DVD Random lt 150 ms lt 160 ms Max data transfer rate 24X CD ROM 3 600 KB sec 8X DVD ROM 10 800 KB sec 24X CD R 3 600 KB sec 16X CD RW 2 400 KB sec 8X DVD R 10 800 KB sec 8x DVD RW 10 800 KB sec 8X DVD R 10 800 KB sec 6X DVD RW 8 100 KB sec 4X DVD R Dual Layer 5 400 KB sec 4X DVD R Dual Layer 5 400 KB sec 5X DVD RAM 6 750 KB sec Max media capacity read 8 5 GB Max media capacity write 8 5 GB Transport Tray loading Maintenance and Service Guide 6 5 Specifications System DMA specifications Hardware DMA System function DMAO Reserve DMA1 R
41. al must be thoroughly cleaned from the surface of the heat sink assembly and the system board each time the heat sink assembly is removed Thermal material is applied to the heat sink to correspond with components on the system board as follows the processor O the Northbridge chip and the capacitors Replacement thermal material is included with all system board fan heat sink assembly and processor spare parts Reverse this procedure to install the heat sink assembly 4 56 Maintenance and Service Guide Removal and replacement procedures Fan Description Spare part number Fan includes replacement thermal material 486844 001 To properly ventilate the computer allow at least a 7 6 cm 3 in clearance on the left side of the computer The computer uses an electric fan for ventilation The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist These conditions are affected by high external temperatures system power consumption power management battery conservation configurations battery fast charging and software requirements Exhaust air is displaced through the ventilation grill located on the left side of the computer Before removing the fan 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all ext
42. and then disconnecting the AC adapter from the computer 4 Remove the battery see Battery on page 4 7 Q The top memory module slot is for expansion memory and the bottom slot is for primary memory Remove the memory module 1 Position the computer with the front toward you 2 Remove the Phillips PM2 5x6 0 captive screw 6 that secures the memory module compartment cover to the computer 3 Lift the right side of the cover swing it to the left and lift the cover off the computer 9 The memory module compartment cover is included in the Plastics Kit spare part number 486833 001 4 10 Maintenance and Service Guide Removal and replacement procedures 4 Spread the retaining tabs O on each side of the memory module to release the memory module The edge of the module opposite the slot rises away from the computer 5 Remove the memory module by sliding the module to the right O Memory modules are designed with a notch to prevent incorrect insertion into the memory module slot Reverse this procedure to install the memory module Maintenance and Service Guide 4 11 Removal and replacement procedures RTC battery Description Spare part number RTC battery 486835 001 Before removing the RTC battery 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect a
43. apore Slovakia Slovenia the Solomon Islands Somalia South Africa South Korea Spain Sri Lanka St Kitts and Nevis St Lucia St Vincent and the Grenadines Suriname Swaziland Sweden Switzerland Syria Taiwan Tajikistan Tanzania Thailand Togo Tonga Trinidad and Tobago Tunisia Turkey Turkmenistan Tuvalu Uganda Ukraine the United Arab Emirates the United Kingdom Uruguay Uzbekistan Vanuatu Venezuela Vietnam Yemen Zaire Zambia and Zimbabwe 508123 001 Blu ray ROM DVD R RW SuperMulti DL Drive with LightScribe 516915 001 3 cell Li lon 4 4 Ah 47 Wh 518436 001 Atheros AR9285 802 11b g n for use in Canada the Cayman Islands Guam Puerto Rico the United States and the U S Virgin Islands 518436 002 Atheros AR9285 802 11b g n for use in Afghanistan Albania Algeria Andorra Angola Antigua and Barbuda Argentina Armenia Aruba Australia Austria Azerbaijan the Bahamas Bahrain Barbados Belgium Belize Benin Bermuda Bhutan Bosnia and Herzegovina Botswana Brazil the British Virgin Islands Brunei Bulgaria Burkina Faso Burundi Cambodia Cameroon Cape Verde the Central African Republic Chad Chile Colombia Comoros the Congo Costa Rica Croatia Cyprus the Czech Republic Denmark Djibouti Dominica the Dominican Republic East Timor Ecuador Egypt El Salvador Equatorial Guinea Eritrea Estonia Ethiopia Fiji Finland France French Guiana Gabon Gambia Georgia Ger
44. arbados Belarus Belgium Belize Benin Bermuda Bhutan Bolivia Bosnia and Herzegovina Botswana Brazil the British Virgin Islands Brunei Bulgaria Burkina Faso Burundi Cambodia Cameroon Cape Verde the Central African Republic Chad Colombia Comoros the Congo Costa Rica Croatia Cyprus the Czech Republic Denmark Djibouti Dominica the Dominican Republic East Timor Ecuador Egypt El Salvador Equitorial Guinea Eritrea Estonia Ethiopia Fiji Finland France French Guiana Gabon Gambia Georgia Germany Ghana Gibraltar Greece Grenada Guadeloupe Guatemala Guinea Guinea Bissau Guyana Haiti Honduras Hong Kong Hungary Iceland India Indonesia Ireland Israel Italy the Ivory Coast Jamaica Japan Jordan Kazakhstan Kenya Kiribati Kuwait Kyrgyzstan Laos Latvia Lebanon Lesotho Liberia Liechtenstein Lithuania Luxembourg Macedonia Madagascar Malawi Malaysia the Maldives Mali Malta the Marshall Islands Martinique Mauritania Mauritius Mexico Micronesia Monaco Mongolia Montenegro Morocco Mozambique Namibia Nauru Nepal the Nether Antilles the Netherlands New Zealand Nicaragua Niger Nigeria Norway Oman Pakistan Palau Panama Papua New Guinea Paraguay the People s Republic of China Peru the Philippines Poland Portugal Qatar the Republic of Moldova Romania Russia Rwanda Samoa San Marino Sao Tome and Principe Saudi Arabia Senegal Serbia the Seychelles Sierra Leone Sing
45. ave occurred An cyc electronic device exposed to ESD might not be affected at all and might work perfectly throughout a normal le Or the device might function normally for a while and then degrade in the internal layers reducing its life expectancy AS UTION To prevent damage to the computer when you are removing or installing internal components Keep components in their electrostaticsafe containers until you are ready to install them Use nonmagnetic tools Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container 4 2 Maintenance and Service Guide Removal and replacement procedures The following table shows how humidity affects the electrostatic voltage levels generated by different activities ZN CAUTION A product can be degraded by as little as 700 V Relative humidity Event 10 40 55 Walking across carpet 35 000 V 15 000 V 7 500 V Walking across vinyl floor 12 000 V 5 000 V 3 000 V Motions of bench worker 6 000 V 800 V 400 V Removing DIPS from plastic tube 2 000 V 700 V 400 V Removing DIPS from vinyl tray 11 500 V 4 000 V 2 000 V Removing DIPS from Styrofoam 14 500 V 5 000 V 3 500 V Removing bubble pack from PCB 26 500 V 20 000 V 7 000 V Pac
46. avoid damaging this component and causing exposure to the mercury 17 Remove the backlight frame from the display panel 18 Remove the backlight from the backlight frame t Maintenance and Service Guide 10 5 Recycling 19 Disconnect the display panel cable O from the LCD panel 20 Remove the screws that secure the LCD panel to the display rear panel 21 Release the LCD panel O from the display rear panel 22 Release the tape O that secures the LCD panel to the display rear panel 23 Remove the LCD panel 24 Recycle the LCD panel and backlight 10 6 Maintenance and Service Guide 1394 Power Saving 5 4 A AC adapter location 2 12 spare part numbers 3 12 administrator password 5 3 antenna disconnecting 4 16 removal 4 31 spare part numbers 3 8 3 13 4 31 audio board removal 4 40 spare part number 3 7 4 40 audio board cable removal 4 40 spare part number 3 7 3 12 audio product description 1 2 audio in jack connector pinout 9 1 location 2 6 audio out jack connector pinout 9 1 location 2 6 B backing up personal files 8 3 system information 8 1 8 3 templates 8 3 window toolbar and menu bar settings 8 3 Backup and Restore Windows 8 4 base enclosure spare part number 3 7 3 12 battery location 2 12 removal 4 7 spare part numbers 3 7 3 12 3 15 4 7 battery bay 2 10 battery light 2 2 2 6 battery release latch 2 10 Bluetooth module remova
47. bility B Backing up your information regularly to protect your important system files Wi Creating system restore points operating system feature System restore points allow you to reverse undesirable changes to the computer by restoring the computer to an earlier state B Recovering a program or driver Recovery Manager software feature This feature helps you reinstall a program or driver without performing a full system recovery W Performing a full system recovery Recovery Manager software feature With Recovery Manager you can recover your full factory image if you experience system failure or instability Recovery Manager works from a dedicated recovery partition select models only on the hard drive or from recovery discs you create Q Computers with a solid state drive SSD might not have a recovery partition Recovery discs are included for computers that do not have a partition Use these discs to recover your operating system and software To check for the presence of a recovery partition select Start right click Computer click Manage and then click Disk Management If the partition is present an HP Recovery drive is listed in the window Maintenance and Service Guide 7 1 Backup and recovery Creating recovery discs HP recommends creating recovery discs to be sure that you can restore your system to its original factory state if you experience serious system failure or instability Create these discs aft
48. board cover 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first disconnecting the power cord from the AC outlet and then disconnecting the AC adapter from the computer 4 Remove the battery see Battery on page 4 7 5 Remove the following components a Hard Drive cover see Hard Drive on page 4 8 b Mini Card compartment cover see RTC battery on page 4 12 c Optical drive see Optical drive on page 4 19 d Keyboard see Keyboard on page 4 20 Remove the keyboard cover 1 Remove the two Phillips PM2 5x8 0 screws 6 and the five Phillips PM2 5x3 0 screws that secure the keyboard cover to the computer Lu Maintenance and Service Guide 4 23 Removal and replacement procedures 2 Turn the computer display side up with the front toward you 3 Open the computer as far as possible 4 Remove the Phillips PM2 5x8 0 screw O and the Phillips PM2 5x4 0 screw securing the keyboard cover to the top cover 5 Disconnect the LED board cable O 6 Release the keyboard cover O by sliding it toward the display assembly until it disengages from the computer 7 Remove the keyboard cover Reverse this procedure to install the keyboard cover 4 24 Ma
49. cribe 482899 001 ATSC NTSC TV tuner 482899 002 DVB T ANG Integrated TV tuner 482899 003 DVB T tuner 482899 004 DVB T tuner for use only in the AP region 482900 001 ATSC NTSC TV tuner antenna 482900 002 TV tuner antenna with PAL jack 483261 001 14 1 in WXGA BrightView display panel 484170 001 6 cell Li lon 2 2 Ah 47 Wh 484171 001 6 cell Li lon 2 55 Ah 55 Wh 484172 001 12 cell Li lon 2 2 Ah 95 Wh 486736 001 Display inverter 486828 001 Fingerprint Reader and cable 486832 001 TouchPad button board includes cable 486833 001 Plastics Kit 486834 001 Rubber Kit includes computer feet and screw covers 486835 001 RTC battery 486836 001 Power connector and cable 486837 001 Speaker assembly for use in all countries and regions except India 486840 001 Audio board 48684 1 001 Audio board cable Continued 3 14 Maintenance and Service Guide Illustrated parts catalog Spare part number Description 486842 001 USB board 486843 001 USB board cable 486844 001 Fan includes replacement thermal material 486845 001 SIM for models with WWAN 486846 001 Internal display switch 486847 001 Bluetooth module cable for use only in computer models with UMA graphics subsystems 486848 001 Base enclosure 486853 001 Power button board includes cable 486865 D61 Speaker assembly for use India 486873 001 Screw Kit includes a
50. d 2 Release the audio board cable from the base enclosure 3 Remove the two Phillips PM2 5x3 0 screws O that secure the audio board to the system board 4 Lift the rear edge of the audio board O so that the audio connectors slide out of the openings in the base enclosure and then remove the audio board and cable Reverse this procedure to install the audio board Maintenance and Service Guide 4 45 Removal and replacement procedures USB board Description Spare part number USB board 486842 001 USB board cable 486843 001 Before removing the USB board 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first disconnecting the power cord from the AC outlet and then disconnecting the AC adapter from the computer 4 Remove the battery see Battery on page 4 7 5 Remove the following components Hard Drive see Hard Drive on page 4 8 TP Mini Card compartment cover see RTC battery on page 4 12 Mini Card bracket see WLAN module on page 4 15 Optical drive see Optical drive on page 4 19 ao Keyboard see Keyboard on page 4 20 Keyboard cover see Keyboard cover on page 4 23 Speaker assembly see Speaker assembly on page 4 26
51. d Service Guide Product description Category Webcam microphone Description VGA webcam Fixed no tilt Activity LED 640 x 480 by 24 frames per second 2 integrated omnidirectional digital microphones Ethernet Integrated 10 100 1000 network interface card NIC for Discrete versions Integrated 10 100 network interface card NIC for UMA versions Wireless Integrated WLAN options by way of wireless module Intel WiFi Link 6200 802 11 a b g n WLAN module Intel WiFi Link 6200 802 11 a b g n WLAN module Bluetooth IIntel WiFi Link 1000 802 11b g n WLAN module Intel WiFi Link 1000 802 11 b g n WLAN module Bluetooth 2 wireless antennas built into display assembly Broadcom BCM2070 Bluetooth 2 1 module select models only External media cards Ports One ExpressCard slot supporting optional ExpressCard 54 cards Digital Media Slot supporting Memory Stick MS Memory Stick Pro MSP MultiMediaCard MMC Secure Digital SD Memory Card and xD Picture Card XD Adapter purchased separately provides support for mini versions of SD MMC and MSP Duo Audio in stereo microphone Audio out stereo headphone RJ 11 modem select models only HDMI v 1 3b supporting 1080p with HDCP key HP Smart Adapter power Consumer infrared eSATA third USB port RJ 45 Ethernet includes link and activity lights USB 2 0 VGA Dsub 15 pin supports the following resolutions 1920 x 1200 external resolution at 60 GHz
52. d from the AC outlet and then disconnecting the AC adapter from the computer 4 Remove the battery see Battery on page 4 7 5 Remove the following components Hard Drive see Hard Drive on page 4 8 Tp Memory module see Memory module on page 4 10 Mini Card compartment cover see RTC battery on page 4 12 WLAN module see WLAN module on page 4 15 Optical drive see Optical drive on page 4 19 a Keyboard see Keyboard on page 4 20 Keyboard cover see Keyboard cover on page 4 23 B 0 Speaker assembly see Speaker assembly on page 4 26 Display assembly see Display assembly on page 4 27 j Top cover see Top cover on page 4 34 k System board see System board on page 4 50 Maintenance and Service Guide 4 55 Removal and replacement procedures Remove the heat sink assembly 1 Turn the system board upside down with the front toward you 2 Loosen the four captive Phillips PM2 0x10 0 screws O that secure the heat sink assembly to the system board 3 Remove the Phillips PM2 5x3 0 screw that secures the heat sink assembly to the system board 4 Remove the heat sink assembly O Due to the adhesive quality of the thermal material located between the heat sink assembly and system board components it might be necessary to move the heat sink assembly from side to side to detach the assembly Q The thermal materi
53. d from the partition on the hard drive accessed by pressing either the Start button or the f11 key This restores the computer to its factory condition To restore the system from the partition 1 Access Recovery Manager by either T Selecting Start gt All Programs gt Recovery Manager gt Recovery Manager 13 Turning on or restarting the computer and then pressing the esc key when the Press the ESC key for Startup Menu message appears at the bottom of the screen Then press the f11 key when the Press lt F11 gt for recovery message appears on the screen 2 Click System Recovery in the Recovery Manager window 3 Follow the on screen instructions 7 6 Maintenance and Service Guide Audio in microphone 8 Connector pin assignments 12 3 Pin Signal 1 Audio signal in Audio signal in 3 Ground Pin Signal 1 Audio out left channel 2 Audio out right channel 3 Ground Maintenance and Service Guide Connector pin assignments External monitor Pin _ Signal Red analog Green analog Blue analog Not connected Ground Ground analog Ground analog Ground analog o 0 J O oO BA O N 5 VDC o Ground _ Monitor detect N DDC 2B data Co Horizontal sync A Vertical sync al DDC 2B clock 8 2 Maintenance and Service Guide Connector pin assignments HDMI
54. des Logo light and cables 518825 001 Display enclosure for use with white computer models includes Logo light and cables 537921 001 Bluetooth module select models only 538108 001 Keyboard for use in the United States white models 538108 161 Keyboard for use in Latin America white models 538108 201 Keyboard for use in Brazil white models 538108 281 Keyboard for use in Thailand white models 538108 291 Keyboard for use in Japan white models 538108 AB1 Keyboard for use in Taiwan white models 538108 AD1 Keyboard for use in South Korea white models 539728 001 Keyboard cover white models 570729 001 Keyboard cover black models 570755 001 Keyboard for use in the United States textured black models 570755 121 Keyboard for use in French Canada textured black models Continued Maintenance and Service Guide 3 17 Illustrated parts catalog Spare part number Description 570755 161 Keyboard for use in Latin America textured black models 570755 201 Keyboard for use in Brazil textured black models 570755 281 Keyboard for use in Thailand textured black models 570755 291 Keyboard for use in Japan textured black models 570755 AB1 Keyboard for use in Taiwan textured black models 570755 AD1 Keyboard for use in South Korea textured black models 573188 001 Display enclosure for use with plaid computer models include
55. des two WLAN antenna transceivers and cables webcam microphone nameplate and logo Description Spare part number 14 1 in WXGA BrightView display assembly for use with black computer models 594110 001 14 1 in WXGA BrightView display assembly with wireless mobile broadband for use with black computer models 594110 002 14 1 in WXGA BrightView display assembly for use with white computer models 594111 001 14 1 in WXGA BrightView display assembly with wireless mobile broadband for use with white 594111 002 computer models 14 1 in WXGA BrightView display assembly for use with plaid computer models 594112 001 14 1 in WXGA BrightView display assembly with wireless mobile broadband for use with plaid 594112 002 computer models Before removing the display assembly 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first disconnecting the power cord from the AC outlet and then disconnecting the AC adapter from the computer 4 Remove the battery see Battery on page 4 7 5 Disconnect the wireless antenna cables from the WLAN module see WLAN module on page 4 15 6 Remove the following components a Hard Drive cover see Hard Drive on page 4 8 b Mini Card compartment cover see
56. dicated video memory Panel 14 1 in WXGA BrightView 1280 x 800 display panel 16 10 wide aspect ratio Continued Maintenance and Service Guide 1 1 Product description Category Memory Description 2 customer accessible upgradable memory module slots Supports dual channel memory Supports up to 8 GB of system RAM 1066 MHz DDR3 Supports the following configurations 8192 MB total system memory 4096 x 2 dual channel 6144 MB total system memory 4096 2048 4096 MB total system memory 2048 x 2 dual channel 3072 MB total system memory 2048 1024 2048 MB total system memory 1024 x 2 dual channel 2048 MB total system memory 2048 x 1 1024 MB total system memory 1024 x 1 Hard Drives Supports a 9 50 mm 6 35 cm 2 50 in hard drive Supports HP ProtectSmart Hard Drive Protection Customer accessible Serial ATA Supports the following hard drives 500 GB 7200 rpm 320 GB 7200 rpm 250 GB 7200 rpm 160 GB 7200 rpm Optical drives 12 7 mm tray load Serial ATA SATA MultiBay weight saver Customer accessible Supports the following drives Blu ray ROM DVD R RW SuperMulti DL Drive with LightScribe DVD R RW SuperMulti DL Drive with LightScribe Audio High definition audio Meets SRS logo requirement Supports Microsoft premium requirements Pavilion branded Altec Lansing speakers Modem 56K MDC V 92 data fax modem select models only Continued 1 2 Maintenance an
57. e part numbers 3 10 memory module removal 4 10 spare part number 3 4 3 7 3 12 3 16 4 10 memory module compartment cover spare part number 3 9 memory module compartment location 2 10 memory product description 1 2 memory test 5 4 microphone 2 5 microphone jack connector pinout 9 1 location 2 6 microphone product description 1 3 microphone spare part numbers 3 8 3 15 4 32 Mini Card bracket removal 4 17 spare part number 3 7 3 16 Mini Card compartment cover location 2 10 spare part number 3 9 model name location 3 1 4 5 modem jack connector pinout 9 4 modem module product description 1 2 removal 4 37 spare part number 3 4 3 12 4 37 modem module cable removal 4 37 4 49 spare part numbers 4 37 4 49 monitor port connector pinout 9 2 mouse spare part numbers 3 12 MultiBay blank spare part number 3 13 N navigating in Setup Utility 5 2 network jack connector pinout 9 5 num lock light 2 2 numeric keypad keys 2 4 Maintenance and Service Guide INDEX 3 INDEX O operating system product description 1 4 optical drive location 2 8 precautions 4 2 product description 1 2 removal 4 18 spare part numbers 3 7 3 10 4 18 specifications 6 4 P packing guidelines 4 3 part number location 3 1 4 5 passwords 5 3 plastic parts 4 1 Plastics Kit contents 3 9 spare part number 3 4 3 12 4 8 4 10 pointing device components 2 1 illustrated 2 1 product description 1 4 ports eSATA US
58. e wireless LAN WLAN device A To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore computer functionality and then contact technical support through Help and Support 2 10 Maintenance and Service Guide External component identification Wireless antennas Component Description WLAN antennas 2 Send and receive wireless signals to communicate with wireless networks The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions Q To review wireless regulatory notices see the country specific section of Regulatory Safety and Environmental Notices chapter in Help and Support Maintenance and Service Guide 2 11 External component identification Additional hardware components Item Component Description 1 Power cord Connects an AC adapter to an AC outlet 2 AC adapter Converts AC power to DC power 3 Battery Powers the computer when the computer is not connected to external power Batteries and power cords vary in appearance by country or region 2 12 Maintenance and Service Guide 3 Illustrated parts catalog Service tag
59. e with 594111 002 white computer models 14 1 in WXGA BrightView display assembly for use with plaid computer models 594112 001 14 1 in WXGA BrightView display assembly with wireless mobile broadband for use with 594112 002 plaid computer models 2 Keyboard includes keyboard cable For use with black computer models in Brazil 518793 201 French Canada 518787 121 Japan 518793 291 Latin America 518793 161 South Korea 518793 AD1 Taiwan 518793 AB1 Thailand 518793 281 the United States 518793 001 For use with black computer models textured in Brazil 570755 201 French Canada 570755 121 Japan 570755 291 Latin America 570755 161 South Korea 570755 AD1 Taiwan 570755 AB1 Thailand 570755 281 the United States 570755 001 For use with white computer models in Brazil 538108 201 French Canada 518792 121 Japan 538108 291 Latin America 538108 161 South Korea 538108 AD1 Taiwan 538108 AB1 Thailand 538108 281 the United States 538108 001 3 Keyboard cover Continued Maintenance and Service Guide 3 3 Illustrated parts catalog Item Description Spare part number Black computer models 539729 001 White computer models 539728 001 Plaid computer models 594532 001 4 Top cover includes TouchPad board and cable Black computer models equipped with a Fingerprint Reader 591953 001 Black computer models not equipped with a Fingerprint Reader 591952 001 White computer models equipped with a
60. ecovery Manager works from recovery discs or from a dedicated recovery partition select models only on the hard drive However if the computer includes a solid state drive SSD you might not have a recovery partition If that is the case recovery discs are included with the computer Use these discs to recover the operating system and software Windows has its own built in repair features such as System Restore If you have not already tried these features try them before using Recovery Manager Recovery Manager recovers only software that was preinstalled at the factory Software not provided with this computer must be downloaded from the manufacturer s website or reinstalled from the disc provided by the manufacturer Maintenance and Service Guide 7 5 Backup and recovery Recovering from the recovery discs To restore the system from the recovery discs 1 Back up all personal files 2 Insert the first recovery disc into the optical drive and restart the computer 3 Follow the on screen instructions Recovering from the dedicated recovery partition select models only Q Computers with an SSD might not have a recovery partition If the computer does not have a recovery partition you are not able to recover using this procedure Recovery discs are included for computers that do not have a partition Use these discs to recover your operating system and software On some models a recovery can be performe
61. embly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistance Static dissipative tables or floor mats with hard ties to the ground Field service kits Static awareness labels Material handling packages Nonconductive plastic bags tubes or boxes Metal tote boxes Electrostatic voltage levels and protective materials The following table lists the shielding protection provided by antistatic bags and floor mats Material Use Voltage protection level Antistatic plastic Bags 1 500 V Carbon loaded plastic Floor mats 7 500 V Metallized laminate Floor mats 5 000 V Maintenance and Service Guide Removal and replacement procedures Component replacement procedures This chapter provides removal and replacement procedures There are as many as 95 screws in 10 different sizes that must be removed replaced or loosened when servicing the computer Make special note of each screw size and location during removal and replacement Service tag When ordering parts or requesting information provide the computer serial number and model description provided on the service tag O product XXXIOCOQOCEXXOCOUE L4 aooaa NN pln tc M OUDON MALVAR HUI UI Item Component Description 1 Product name The name affixed to the front of the computer 2 Serial number s n An alphanumeric identifier that is unique to each product 3 Part number Product number p n This
62. er setting up the computer for the first time Handle these discs carefully and keep them in a safe place The software allows the creation of only one set of recovery discs Q If the computer does not include an internal optical drive use an optional external optical drive purchased separately to create recovery discs or purchase recovery discs for the computer from the HP website Note the following guidelines before creating recovery discs E Use high quality DVD R DVD R BD R writable Blu ray or CD R discs All these discs are purchased separately DVDs and BDs have a much higher capacity than CDs If using CDs up to 20 discs might be required whereas only a few DVDs or BDs are required Read write discs such as CD RW DVD RW double layer DVD RW and BD RE rewritable Blu ray discs are not compatible with the Recovery Manager software The computer must be connected to AC power during this process Only one set of recovery discs can be created per computer Number each disc before inserting it into the optical drive If necessary exit the program before you have finished creating the recovery discs The next time you open Recovery Manager you are be prompted to continue the disc creation process To create a set of recovery discs 1 Select Start gt All Programs gt Recovery Manager gt Recovery Disc Creation 2 Recovery Manager opens 3 Follow the on screen instructions 7 2 Maintenance and Service
63. ernal devices connected to the computer 3 Disconnect the power from the computer by first disconnecting the power cord from the AC outlet and then disconnecting the AC adapter from the computer 4 Remove the battery see Battery on page 4 7 5 Remove the following components Hard Drive see Hard Drive on page 4 8 2g Memory module see Memory module on page 4 10 WLAN module see WLAN module on page 4 15 Mini Card compartment cover see RTC battery on page 4 12 a 9 Optical drive see Optical drive on page 4 19 Keyboard see Keyboard on page 4 20 Keyboard cover see Keyboard cover on page 4 23 gt 99 m0 Speaker assembly see Speaker assembly on page 4 26 j i o Display assembly see Display assembly on page 4 27 j Top cover see Top cover on page 4 34 k System board see System board on page 4 50 Maintenance and Service Guide 4 57 Removal and replacement procedures Remove the fan 1 Position the base enclosure with the front toward you 2 Remove the two black Phillips PM2 5x5 0 screws O that secure the fan to the computer 3 Lift the fan from the base enclosure Reverse this procedure to install the fan 4 58 Maintenance and Service Guide Removal and replacement procedures Processor Q The processor spare part kit includes replacement thermal material Description Spare part number Intel Ar
64. eserve DMA2 Reserve DMA3 Reserve DMA4 Direct memory access controller DMA5 Reserve DMA6 Reserve DMA7 Reserve 6 6 Maintenance and Service Guide Specifications System interrupt specifications Hardware IRQ System function IRQ1 Standard 101 102 key keyboard or Microsoft Natural PS 2 Keyboard with HP IRQ4 ENE CIR Receiver IRQ12 Alps Pointing device 2 way for 14 In Wide LCD IRQ13 Numeric data processor IRQ16 High Definition Audio Controller IRQ16 PCI standard PCI to PCI bridge IRQ16 Standard OpenHCD USB Host Controller IRQ16 Standard OpenHCD USB Host Controller IRQ17 PCI standard PCI to PCI bridge IRQ17 Standard Enhanced PCI to USB Host Controller IRQ18 Broadcom 4322AG 802 11a b g draft n Wi Fi Adapter IRQ18 PCI standard PCI to PCI bridge IRQ18 Standard OpenHCD USB Host Controller IRQ18 Standard OpenHCD USB Host Controller IRQ19 High Definition Audio Controller IRQ19 PCI standard PCI to PCI bridge IRQ19 Realtek PCle FE Family Controller IRQ19 Standard Enhanced PCI to USB Host Controller IRQ22 Standard AHCI 1 0 Serial ATA Controller IRQ23 HP Mobile Data Protection Sensor IRQ81 190 Microsoft ACPI Compliant System Maintenance and Service Guide 6 7 Specifications System I O address specifications I O address hex System function shi
65. ey Turkmenistan Tuvalu Uganda the United Arab Emirates the United Kingdom Uruguay Uzbekistan Vanuatu Venezuela Vietnam Yemen Zaire Zambia and Zimbabwe Continued 3 6 Maintenance and Service Guide Illustrated parts catalog Item Description Spare part number WLAN module Continued Atheros AR5009 802 1 1a b g n for use in Canada the Cayman Islands Guam Puerto Rico 518437 001 the United States and the U S Virgin Islands Atheros AR5009 802 11a b g n for use in Afghanistan Albania Algeria Andorra Angola 518437 002 Antigua and Barbuda Argentina Armenia Aruba Australia Austria Azerbaijan the Bahamas Bahrain Barbados Belgium Belize Benin Bermuda Bhutan Bosnia and Herzegovina Botswana Brazil the British Virgin Islands Brunei Bulgaria Burkina Faso Burundi Cambodia Cameroon Cape Verde the Central African Republic Chad Chile Colombia Comoros the Congo Costa Rica Croatia Cyprus the Czech Republic Denmark Djibouti Dominica the Dominican Republic East Timor Ecuador Egypt El Salvador Equatorial Guinea Eritrea Estonia Ethiopia Fiji Finland France French Guiana Gabon Gambia Georgia Germany Ghana Gibraltar Greece Grenada Guadeloupe Guatemala Guinea Guinea Bissau Guyana Haiti Honduras Hong Kong Hungary Iceland India Indonesia Ireland Israel Italy the Ivory Coast Jamaica Japan Jordan Kazakhstan Kenya Kiribati Kuwait Kyrgyzstan Laos Latv
66. f present the hard drive in the SmartBay 4 Caps lock light On The caps lock is on 5 Volume Mute light White The computer sound is on Amber The computer sound is off 6 Volume Down light On Decreases speaker volume 7 Volume Up light On Increases speaker volume 8 Num lock light On The num lock is on or the embedded numeric keypad is enabled 9 Wireless light Blue An integrated wireless device such as a wireless local area network WLAN device and or a Bluetooth device is on Amber No wireless devices are detected The two Power lights display the same information The light on the Power button is visible only when the computer is open The Power light on the front of the computer is visible whether the computer is open or closed 2 2 Maintenance and Service Guide External component identification Buttons speakers and fingerprint reader Item Component Description 1 Speakers 2 Produce sound 2 Power button When the computer is off press the button to turn on the computer When the computer is on press the button to initiate Sleep When the computer is in Sleep press the button to exit Sleep When the computer is in Hibernation press the button to exit Hibernation If the computer has stopped responding and Windows shutdown procedures are ineffective press and hold the Power button for at least five seconds to shut down the computer To learn more about power set
67. from the computer 4 Remove the battery see Battery on page 4 7 5 Disconnect the wireless antenna cables from the WLAN module see WLAN module on page 4 15 6 Remove the following components Hard Drive cover see Hard Drive on page 4 8 2B Mini Card compartment cover see RTC battery on page 4 12 Optical drive see Optical drive on page 4 19 eon Keyboard see Keyboard on page 4 20 e Keyboard cover see Keyboard cover on page 4 23 f Speaker assembly see Speaker assembly on page 4 26 g Display assembly see Display assembly on page 4 27 Remove the webcam microphone module 1 Lift the webcam microphone module O as far from the display enclosure as the module cable allows 2 Disconnect the module cable from the webcam microphone module 3 Remove the webcam microphone module Reverse this procedure to install the webcam microphone module Maintenance and Service Guide 4 33 Removal and replacement procedures Top cover Q The top cover spare part kit includes the TouchPad on off board and cable and TouchPad board and cable Description Spare part number White computer models equipped with a Fingerprint Reader 591951 001 White computer models not equipped with a Fingerprint Reader 591950 001 Black computer models equipped with a Fingerprint Reader 591953 001 Black computer models not equipped with a Fingerprint Reader 591952 001 Plaid
68. ia Lebanon Lesotho Liberia Liechtenstein Lithuania Luxembourg Macedonia Madagascar Malawi Malaysia the Maldives Mali Malta the Marshall Islands Martinique Mauritania Mauritius Mexico Micronesia Monaco Mongolia Montenegro Morocco Mozambique Namibia Nauru Nepal the Nether Antilles the Netherlands New Zealand Nicaragua Niger Nigeria Norway Oman Palau Panama Papua New Guinea Paraguay the People s Republic of China Peru the Philippines Poland Portugal the Republic of Moldova Romania Rwanda Samoa San Marino Sao Tome and Principe Saudi Arabia Senegal Serbia the Seychelles Sierra Leone Singapore Slovakia Slovenia the Solomon Islands Somalia South Africa South Korea Spain Sri Lanka St Kitts and Nevis St Lucia St Vincent and the Grenadines Suriname Swaziland Sweden Switzerland Syria Taiwan Tajikistan Tanzania Thailand Togo Tonga Trinidad and Tobago Tunisia Turkey Turkmenistan Tuvalu Uganda the United Arab Emirates the United Kingdom Uruguay Uzbekistan Vanuatu Venezuela Vietnam Yemen Zaire Zambia and Zimbabwe 13 ATSC NTSC TV tuner 482899 001 14 Power connector includes cable 486836 001 Continued Maintenance and Service Guide 3 7 Illustrated parts catalog Item Description Spare part number 15 Memory module 1066 MHz DDR3 1024 MB 590351 001 2048 MB 590352 001 4096 MB 590353 001 16 Power button board includes
69. icated on the display hinge bracket 16 Remove the display hinges The display hinges are available using spare part number 486894 001 Maintenance and Service Guide 4 31 Removal and replacement procedures 17 Replace the wireless antenna transceivers and cables remove the two Phillips PM2 5x3 0 screws that secure the transceivers to the display enclosure 18 Detach the wireless antenna transceivers from the display enclosure The transceivers are secured by a foil wrapping 19 Remove the wireless antenna transceivers and cables from the clips built into the display enclosure 20 Remove the wireless antenna transceivers and cables from the display enclosure The wireless antenna transceivers and cables are available using spare part number 489068 001 ui Reverse this procedure to reassemble and install the display assembly 4 32 Maintenance and Service Guide Removal and replacement procedures Webcam microphone module Description Spare part number Webcam microphone module 573195 001 Before removing the webcam microphone module 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first disconnecting the power cord from the AC outlet and then disconnecting the AC adapter
70. ide 4 51 Removal and replacement procedures 4 Remove the two Phillips PM1 5x9 0 screws 6 and the Phillips PM2 5x3 0 screw that secure the system board to the computer 5 Use the optical drive connector O to lift the right side of the system board until it rests at an angle 6 Release the system board O by sliding it to the right at an angle until the connectors on the left side of the system board disengage from the base enclosure and then remove the system board Reverse this procedure to install the system board 4 52 Maintenance and Service Guide Removal and replacement procedures RJ 11 connector select models only Description Spare part number Modem module cable includes RJ 11 connector 494981 001 Before removing the RJ 11 connector 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first disconnecting the power cord from the AC outlet and then disconnecting the AC adapter from the computer 4 Remove the battery see Battery on page 4 7 5 Remove the following components rs mo ae sp Hard Drive see Hard Drive on page 4 8 Memory module see Memory module on page 4 10 Mini Card compartment cover see RTC battery on page 4 12 WLAN
71. in computer models with UMA graphics subsystems 594105 001 Wireless antenna cable 594110 001 14 1 in WXGA BrightView display assembly for use with black computer models 594110 002 14 1 in WXGA BrightView display assembly with wireless mobile broadband for use with black computer models 594111 001 14 1 in WXGA BrightView display assembly for use with white computer models 594111 002 14 1 in WXGA BrightView display assembly with wireless mobile broadband for use with white computer models 594112 001 14 1 in WXGA BrightView display assembly for use with plaid computer models Continued 3 18 Maintenance and Service Guide Illustrated parts catalog Spare part number Description 594112 002 14 1 in WXGA BrightView display assembly with wireless mobile broadband for use with plaid computer models 594187 001 Intel Arrandale Single Core i5 520M processor 2 4 GHz 3 MB L3 cache 1066 MHZ SC Turbo 594188 001 Intel Arrandale Single Core i5 540M processor 2 53 GHz 3 MB L3 cache 1066 MHZ SC Turbo 594532 001 Keyboard cover plaid models Maintenance and Service Guide 3 19 A Removal and replacement procedures Preliminary replacement requirements Tools required The following tools are required to complete the removal and replacement procedures E Flat bladed screwdriver B Magnetic screwdriver W Phillips PO and P1 screwdrivers Service considerations The following sections include some of the considera
72. ing not writing to optical disc 0 C to 35 C 32 F to 95 F Operating writing to optical disc 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating Nonoperating 15 m to 3 048 m 15 mto 12 192 m 50 ft to 10 000 ft 50 ft to 40 000 ft Applicable product safety standards specify thermal limits for plastic surfaces The computer operates well within this range of temperatures Maintenance and Service Guide Specifications 14 1 in WXGA BrightView display specifications Dimensions Height Width Diagonal Metric U S 30 37 cm 11 96 in 18 98 cm 7 47 in 35 82 cm 14 10 in Number of colors More than 262 144 Contrast ratio More than 300 1 Brightness 200 nits typical Pixel resolution Pitch 0 2373 x 0 2373 mm Format 1280 x 800 Configuration RGB vertical stripe Backlight CCFT Character display 80 x 25 Total power consumption 5 2 W Viewing angle 40 horizontal 15 35 vertical typical 6 2 Maintenance and Service Guide Specifications Hard Drive specifications 500 GB 320 GB 250 GB 160 GB Dimensions Height 9 5 mm 9 5 mm 9 5 mm 9 5 mm Width 70 mm 70 mm 70 mm 70 mm Weight 7200 rpm 115g 1159 115g 1159 Interface type SATA SATA SATA SATA Transfer rate 100 MB sec 100 MB sec 100 MB sec 100 MB
73. intenance and Service Guide Removal and replacement procedures Power button board Description Spare part number Power button board includes cable 486853 001 Before removing the power button board 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first disconnecting the power cord from the AC outlet and then disconnecting the AC adapter from the computer 4 Remove the battery see Battery on page 4 7 5 Remove the following components Hard Drive see Hard Drive on page 4 8 Mini Card compartment cover see RTC battery on page 4 12 Optical drive see Optical drive on page 4 19 ao gp Keyboard see Keyboard on page 4 20 e Keyboard cover see Keyboard cover on page 4 23 Remove the power button board 1 Disconnect the power button board cable O from the system board 2 Remove the Phillips PM2 5x3 0 screw that secures the power button board to the system board 3 Remove the power button board O Reverse this procedure to install the power button board Maintenance and Service Guide 4 25 Removal and replacement procedures Speaker assembly Description Spare part number All courtries and regions except India 486837 001 India 4
74. iption Spare part number Broadcom BCM4312 802 11b g for use in Afghanistan Albania Algeria Andorra Angola 504593 004 Antigua and Barbuda Argentina Armenia Aruba Australia Austria Azerbaijan the Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bermuda Bhutan Bolivia Bosnia and Herzegovina Botswana Brazil the British Virgin Islands Brunei Bulgaria Burkina Faso Burundi Cambodia Cameroon Cape Verde the Central African Republic Chad Colombia Comoros the Congo Costa Rica Croatia Cyprus the Czech Republic Denmark Djibouti Dominica the Dominican Republic East Timor Ecuador Egypt El Salvador Equitorial Guinea Eritrea Estonia Ethiopia Fiji Finland France French Guiana Gabon Gambia Georgia Germany Ghana Gibraltar Greece Grenada Guadeloupe Guatemala Guinea Guinea Bissau Guyana Haiti Honduras Hong Kong Hungary Iceland India Indonesia Ireland Israel Italy the Ivory Coast Jamaica Japan Jordan Kazakhstan Kenya Kiribati Kuwait Kyrgyzstan Laos Latvia Lebanon Lesotho Liberia Liechtenstein Lithuania Luxembourg Macedonia Madagascar Malawi Malaysia the Maldives Mali Malta the Marshall Islands Martinique Mauritania Mauritius Mexico Micronesia Monaco Mongolia Montenegro Morocco Mozambique Namibia Nauru Nepal the Nether Antilles the Netherlands New Zealand Nicaragua Niger Nigeria Norway Oman Pakistan Palau Panama Papua New Guinea Pa
75. king PCBs in foam lined box 21 000 V 11 000 V 5 000 V Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment To avoid hand contact transport products in static safe tubes bags or boxes Protect ESD sensitive parts and assemblies with conductive or approved containers or packaging Keep ESD sensitive parts in their containers until the parts arrive at static free workstations Place items on a grounded surface before removing items from their containers Always be properly grounded when touching a component or assembly Store reusable ESD sensitive parts from assemblies in protective packaging or nonconductive foam Use transporters and conveyors made of antistatic belts and roller bushings Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service tools such as cutters screwdrivers and vacuums When fixtures must directly contact dissipative surfaces use fixtures made only of static safe materials Keep the work area free of nonconductive ma
76. l 4 38 spare part number 3 7 3 15 4 38 INDEX Bluetooth module cable removal 4 38 spare part number 3 7 3 16 Blu ray ROM with LightScribe DVD R RW SuperMulti Double Layer Drive 4 18 6 4 precautions 4 2 spare part numbers 3 16 boot options 5 4 boot order 5 4 bottom components 2 10 button components 2 3 button sound 5 4 buttons power 2 3 TouchPad 2 1 TouchPad on off 2 1 volume mute 2 3 wireless 2 3 C cables service considerations 4 1 caps lock light 2 2 Card Reader Power Saving 5 4 carrying case spare part numbers 3 11 3 12 changing Setup Utility language 5 1 chipset product description 1 1 components bottom 2 10 buttons 2 3 Fingerprint Reader 2 3 front 2 6 keys 2 4 left side 2 9 pointing device 2 1 rear 2 7 top 2 1 TouchPad 2 1 computer feet locations 4 6 spare part number 4 6 computer specifications 6 1 connector pinout audio in jack 9 1 audio out jack 9 1 external monitor port 9 2 Maintenance and Service Guide INDEX 1 INDEX HDMI port 9 3 headphone jack 9 1 microphone jack 9 1 modem jack 9 4 monitor port 9 2 network jack 9 5 RJ 11 jack 9 4 RJ 45 jack 9 5 USB port 9 6 connectors service considerations 4 1 consumer infrared lens 2 6 D Diagnostics menu Setup Utility 5 4 Digital Media slot light 2 9 location 2 9 display assembly removal 4 26 spare part numbers 3 3 4 26 display bezel removal 4 28 spare part number 3 8 3 15 4 28 display cable
77. ling To disassemble the display assembly 1 Remove all screw covers 6 and screws that secure the display bezel to the display assembly 2 Lift up and out on the left and right inside edges O and the top and bottom inside edges of the display bezel until the bezel disengages from the display assembly 3 Remove the display bezel 10 2 Maintenance and Service Guide Recycling 5 Remove all screws OQ that secure the display panel assembly to the display enclosure 6 Remove the display panel assembly from the display enclosure 7 Turn the display panel assembly upside down 8 Remove all screws that secure the display panel frame to the display panel 9 Use a sharp edged tool to cut the tape O that secures the sides of the display panel to the display panel frame 10 Remove the display panel frame from the display panel Maintenance and Service Guide 10 3 Recycling 11 Remove the screws O that secure the backlight cover to the display panel 12 Lift the top edge of the backlight cover and swing it outward 1 T 13 Remove the backlight cover 14 Turn the display panel right side up 15 Remove the backlight cables O from the clip in the display panel 10 4 Maintenance and Service Guide Recycling 16 Turn the display panel upside down WARNING The backlight contains mercury Exercise caution when removing and handling the backlight to
78. ll external devices connected to the computer 3 Disconnect the power from the computer by first disconnecting the power cord from the AC outlet and then disconnecting the AC adapter from the computer 4 Remove the battery see Battery on page 4 7 Remove the RTC battery 1 Remove the two Phillips PM2 5x6 0 captive screws 6 that secure the Mini Card compartment cover to the computer 2 Lift the right side of the Mini Card compartment cover swing it to left and remove the cover 8 os gt 4 12 Maintenance and Service Guide Removal and replacement procedures 3 Disconnect the RTC battery cable O from the system board 4 Remove the RTC battery Reverse this procedure to install the RTC battery Maintenance and Service Guide 4 13 Removal and replacement procedures TV tuner Description Spare part number ATSC NTSC TV tuner antenna 482900 001 TV tuner antenna with PAL jack 482900 002 ATSC NTSC TV tuner 482899 001 DVB T ANG Integrated TV tuner 482899 002 DVB T tuner 482899 003 DVB T tuner for use only in the AP region 482899 004 Before removing the TV tuner 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first disconnecting the power cord f
79. ll screws 486874 001 Display Rubber Kit contains all rubber pieces for the display bezel 486878 001 Display cable 486894 001 Display Hinge Kit 488128 001 Hard Drive Hardware Kit MultiBay 488130 001 Bluetooth module cable for use only in computer models with discrete graphics subsystems 489068 001 Wireless antenna cables 490371 001 Power cord for use in the United States 490371 011 Power cord for use in Australia 490371 021 Power cord for use in Europe 490371 031 Power cord for use in the United Kingdom and Singapore 490371 061 Power cord for use in Italy 490371 201 Power cord for use in Brazil 490371 291 Power cord for use in Japan 490371 AA1 Power cord for use in People s Republic of China 490371 AB1 Power cord for use in Taiwan 490371 AD1 Power cord for use in South Korea 490371 D01 Power cord for use in Argentina 490371 D61 Power cord for use in India 491876 001 MultiBay blank 494961 001 TouchPad bracket 494981 001 Modem module cable includes RJ 11 connector 504593 003 Broadcom BCM4312 802 11b g WLAN module for use in Canada the Cayman Islands Guam Puerto Rico the United States and the U S Virgin Islands Continued Maintenance and Service Guide 3 15 Illustrated parts catalog Spare part number Description 504593 004 Broadcom BCM4312 802 11b g for use in Afghanistan Albania Algeria Andorra Angola Antigua and Barbuda Argentina Armenia Aruba Australia Austria Azerbaijan the Bahamas Bahrain Bangladesh B
80. many Ghana Gibraltar Greece Grenada Guadeloupe Guatemala Guinea Guinea Bissau Guyana Haiti Honduras Hong Kong Hungary Iceland India Indonesia Ireland Italy the Ivory Coast Jamaica Japan Jordan Kazakhstan Kenya Kiribati Kuwait Kyrgyzstan Laos Latvia Lebanon Lesotho Liberia Liechtenstein Lithuania Luxembourg Macedonia Madagascar Malawi Malaysia the Maldives Mali Malta the Marshall Islands Martinique Mauritania Mauritius Mexico Micronesia Monaco Mongolia Montenegro Morocco Mozambique Namibia Nauru Nepal the Nether Antilles the Netherlands New Zealand Nicaragua Niger Nigeria Norway Oman Palau Panama Papua New Guinea Paraguay the People s Republic of China Peru the Philippines Poland Portugal the Republic of Moldova Romania Rwanda Samoa San Marino Sao Tome and Principe Saudi Arabia Senegal Serbia the Seychelles Sierra Leone Singapore Slovakia Slovenia the Solomon Islands Somalia South Africa South Korea Spain Sri Lanka St Kitts and Nevis St Lucia St Vincent and the Grenadines Suriname Swaziland Sweden Switzerland Syria Taiwan Tajikistan Tanzania Thailand Togo Tonga Trinidad and Tobago Tunisia Turkey Turkmenistan Tuvalu Uganda the United Arab Emirates the United Kingdom Uruguay Uzbekistan Vanuatu Venezuela Vietnam Yemen Zaire Zambia and Zimbabwe 518437 001 Atheros AR5009 802 11a b g n for use in Canada the Cayman Islands Guam P
81. module see WLAN module on page 4 15 Optical drive see Optical drive on page 4 19 Keyboard see Keyboard on page 4 20 Keyboard cover see Keyboard cover on page 4 23 Speaker assembly see Speaker assembly on page 4 26 Display assembly see Display assembly on page 4 27 Top cover see Top cover on page 4 34 Modem module see Modem module select models only on page 4 40 System board see System board on page 4 50 Maintenance and Service Guide 4 53 Removal and replacement procedures Remove the RJ 11 connector 1 Remove the RJ 11 connector O from the clip built into the base enclosure 2 Remove the RJ 11 connector cable from the routing channel built into the base enclosure Reverse this procedure to install the RJ 11 connector 4 54 Maintenance and Service Guide Removal and replacement procedures Heat sink assembly Description Spare part number System board includes replacement thermal material UMA graphics subsystems 591957 001 Discrete graphics subsystems 591956 001 Before removing the heat sink assembly 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first disconnecting the power cor
82. mputer upside down on a flat surface with the battery bay toward you 2 Slide the battery release latch O to release the battery 3 Pivot the battery upward and lift it out of the computer To insert the battery insert the rear edge of the battery into the battery bay and pivot the front edge downward until the battery is seated The battery release latch automatically locks the battery into place Maintenance and Service Guide 4 7 Removal and replacement procedures Hard Drive Q The Hard Drive spare part kit includes a hard drive bracket Description Spare part number 500 GB 7200 rpm hard drive 575569 001 320 GB 7200 rpm hard drive 575568 001 250 GB 7200 rpm hard drive 575567 001 160 GB 7200 rpm hard drive 580846 001 Hard Drive Hardware Kit 482158 001 Hard Drive Hardware Kit MultiBay 488128 001 Hard Drive MultiBay blank 491876 001 Before removing the Hard Drive 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first disconnecting the power cord from the AC outlet and then disconnecting the AC adapter from the computer 4 Remove the battery see Battery on page 4 7 Remove the Hard Drive 1 Position the computer with the front toward you 2 Remove the tw
83. nd of its useful life do not dispose of the battery in general household waste Follow the local laws and regulations in your area for computer battery disposal Display WARNING The backlight contains mercury Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury CAUTION The procedures in this chapter can result in damage to display components The only components intended for recycling purposes are the liquid crystal display LCD panel and the backlight When removing these components handle them carefully Q Materials Disposal This HP product contains mercury in the backlight in the display assembly that might require special handling at end of life Disposal of mercury might be regulated because of environmental considerations For disposal or recycling information contact your local authorities or see the Electronic Industries Alliance EIA website at http www eiae org This section provides disassembly instructions for the display assembly The display assembly must be disassembled to gain access to the backlight 6 and the liquid crystal display LCD panel o The procedures provided in this chapter are general disassembly instructions Specific details such as screw sizes quantities and locations and component shapes and sizes can vary from one computer model to another Maintenance and Service Guide 10 1 Recyc
84. ngdom BSI 1 The United States UL 2 1 The flexible cord must be Type HO5VV F 3 conductor 1 0 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used 2 The flexible cord must be Type SPT 3 or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15 A 125 V or NEMA 6 15P 15 A 250 V configuration 3 The appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V configuration 4 The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used 5 The flexible cord must be Type VCTF 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used 9 2 Maintenance and Service Guide 10 Recycling Battery When the battery has reached the e
85. ntenance and Service Guide External component identification Display Item Component Description 1 Internal display switch Turns off the display if the display is closed while the computer is on 2 Internal digital dual array Records sound microphones 2 3 Webcam light On The webcam is in use 4 Webcam Records video and captures still photographs Maintenance and Service Guide 25 External component identification Front components OOO Item Component Description 1 Power light On The computer is on Flashing The computer is in Sleep Off The computer is off or in Hibernation 2 Battery light On The battery is charging Flashing The battery reaches a low battery level or a critical battery level Off If the computer is connected to an external power source the light is off when all batteries in the computer are fully charged If the computer is not connected to an external power source the light is off until the battery reaches a low battery level 3 Drive light Flashing The hard drive or the optical drive is being accessed On The HP ProtectSmart Hard Drive Protection has temporarily parked the internal hard drive and if present the hard drive in the SmartBay 4 Consumer infrared lens Receives a signal from the HP Remote Control 5 Audio in microphone jack Connects an optional computer headset microphone stereo array microphone or monaural microphone
86. o Phillips PM2 5x6 0 captive screws O that secure the hard drive cover to the computer 3 Lift the left side of the hard drive cover swing it to the right and remove the cover O The hard drive cover 1s included in the Plastics Kit spare part number 486833 001 4 Remove the three Phillips PM2 0x4 0 screws O that secure the hard drive to the computer 5 Use the Mylar tab on the hard drive to slide the hard drive O to the left 6 Remove the hard drive O from the hard drive bay 4 8 Maintenance and Service Guide Removal and replacement procedures 7 If it is necessary to replace the hard drive bracket a Remove the two Phillips PM3 0x3 0 screws 6 from each side of the hard drive b Lift the bracket straight up to remove it from the hard drive Reverse this procedure to reassemble and install the hard drive Maintenance and Service Guide 4 9 Removal and replacement procedures Memory module Description Spare part number 1024 MB 1066 MHz DDR3 590351 001 2048 MB 1066 MHz DDR3 590352 001 4096 MB 1066 MHz DDR3 590353 001 Before removing the memory module 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first disconnecting the power cord from the AC outlet
87. ongo Costa Rica Croatia Cyprus the Czech Republic Denmark Djibouti Dominica the Dominican Republic East Timor Ecuador Egypt El Salvador Equatorial Guinea Eritrea Estonia Ethiopia Fiji Finland France French Guiana Gabon Gambia Georgia Germany Ghana Gibraltar Greece Grenada Guadeloupe Guatemala Guinea Guinea Bissau Guyana Haiti Honduras Hong Kong Hungary Iceland India Indonesia Ireland Italy the Ivory Coast Jamaica Japan Jordan Kazakhstan Kenya Kiribati Kuwait Kyrgyzstan Laos Latvia Lebanon Lesotho Liberia Liechtenstein Lithuania Luxembourg Macedonia Madagascar Malawi Malaysia the Maldives Mali Malta the Marshall Islands Martinique Mauritania Mauritius Mexico Micronesia Monaco Mongolia Montenegro Morocco Mozambique Namibia Nauru Nepal the Nether Antilles the Netherlands New Zealand Nicaragua Niger Nigeria Norway Oman Palau Panama Papua New Guinea Paraguay the People s Republic of China Peru the Philippines Poland Portugal the Republic of Moldova Romania Rwanda Samoa San Marino Sao Tome and Principe Saudi Arabia Senegal Serbia the Seychelles Sierra Leone Singapore Slovakia Slovenia the Solomon Islands Somalia South Africa South Korea Spain Sri Lanka St Kitts and Nevis St Lucia St Vincent and the Grenadines Suriname Swaziland Sweden Switzerland Syria Taiwan Tajikistan Tanzania Thailand Togo Tonga Trinidad and Tobago Tunisia Turk
88. onnect the power from the computer by first disconnecting the power cord from the AC outlet and then disconnecting the AC adapter from the computer 4 Remove the battery see Battery on page 4 7 5 Remove the following components Hard Drive see Hard Drive on page 4 8 Tp Memory module see Memory module on page 4 10 Mini Card compartment cover see RTC battery on page 4 12 WLAN module see WLAN module on page 4 15 Optical drive see Optical drive on page 4 19 a Keyboard see Keyboard on page 4 20 Keyboard cover see Keyboard cover on page 4 23 B 0 Speaker assembly see Speaker assembly on page 4 26 Display assembly see Display assembly on page 4 27 Top cover see Top cover on page 4 34 4 50 Maintenance and Service Guide Removal and replacement procedures When replacing the system board be sure that the following additional components are removed from the defective system board and installed on the replacement system board B Heat sink assembly see Heat sink assembly on page 4 55 Wi Processor see Processor on page 4 59 Remove the system board 1 Turn the computer display side up with the right side toward you 2 Disconnect the following cables from the system board Modem cable O Audio board cable Fan cable 3 Disconnect the power connector cable Maintenance and Service Gu
89. power from the computer by first disconnecting the power cord from the AC outlet and then disconnecting the AC adapter from the computer 4 Remove the battery see Battery on page 4 7 5 Remove the following components Hard Drive see Hard Drive on page 4 8 TP Mini Card compartment cover see RTC battery on page 4 12 WLAN module see WLAN module on page 4 15 Optical drive see Optical drive on page 4 19 ao Keyboard see Keyboard on page 4 20 Keyboard cover see Keyboard cover on page 4 23 Speaker assembly see Speaker assembly on page 4 26 a 9a 0 Display assembly see Display assembly on page 4 27 j i o Top cover see Top cover on page 4 34 4 40 Maintenance and Service Guide Removal and replacement procedures Remove the modem module 1 Disconnect the modem module cable from the modem module 2 Remove the two Phillips PM2 0x4 0 screws that secure the modem module to the system board 3 Lift up on the back of the modem module to disconnect it from the system board 4 Remove the modem module Reverse the above procedure to install the modem module Maintenance and Service Guide 4 4 Removal and replacement procedures Bluetooth module select models only Description Spare part number Bluetooth module 537921 001 Bluetooth module cable UMA graphics subsystems 486847 001 Discrete graphics
90. pping configuration 000 00F Direct memory access controller 010 01F Motherboard resources 020 021 Programmable interrupt controller 02E 02F Motherboard resources 040 043 System timer 060 060 Standard 101 102 key keyboard or Microsoft Natural PS 2 Keyboard with HP 061 061 System speaker 062 062 Microsoft ACPI Compliant Embedded controller 064 064 Standard 101 102 key keyboard or Microsoft Natural PS 2 Keyboard with HP 066 066 Microsoft ACPI Compliant Embedded controller 068 068 Standard 101 102 key keyboard or Microsoft Natural PS 2 Keyboard with HP 06C 06C Standard 101 102 key keyboard or Microsoft Natural PS 2 Keyboard with HP 070 071 System CMOS real time clock 072 073 Motherboard resources 080 080 Motherboard resources 081 08F Direct memory access controller 092 092 Motherboard resources OAO 0A1 Programmable interrupt controller OBO 0B1 Motherboard resources 0CO ODF Direct memory access controller OFO OFE Numeric data processor 3B0 3BB PCI standard PCI to PCI bridge 3C0 3DF PCI standard PCI to PCI bridge 400 4CF Motherboard resources 4DO 4D1 Motherboard resources 4D6 4D6 Motherboard resources 77A 77A Motherboard resources coo C01 Motherboard resources C14 C14 Motherboard resources C50 C52 Motherboard resources C6C C6C Motherboard resources C6F C6F Motherboard resources CDO CDB Motherboard resources 2000 20FF Realtek PCle Fe Family Controller 2
91. pt 6 8 system board INDEX removal 4 46 spare part number 3 3 3 16 4 46 System Configuration menu Setup Utility 5 4 system DMA specifications 6 6 system I O address specifications 6 9 system information 5 3 system interrupt specifications 6 8 system recovery 8 1 system restore points 8 1 8 3 8 4 T tools required 4 1 top components 2 1 top cover removal 4 33 spare part number 3 15 spare part numbers 3 3 4 33 TouchPad 2 1 button 2 1 light 2 1 scroll zone 2 1 TouchPad button 2 1 TouchPad components illustrated 2 1 U Universal Serial Bus USB port connector pinout 9 6 location 2 8 USB board removal 4 42 spare part number 3 7 3 12 4 42 USB board cable removal 4 42 spare part number 3 7 3 12 Vv vents locations 2 7 2 10 Virtualization Technology 5 4 volume down light 2 2 volume mute button 2 3 volume up light 2 2 W warranty period 4 5 warranty period location 3 1 webcam 2 5 product description 1 3 spare part number 3 15 webcam light 2 5 webcam microphone module removal 4 32 spare part number 3 8 3 15 4 32 Windows applications key 2 4 Windows Backup and Restore 8 4 Maintenance and Service Guide INDEX 5 INDEX Windows logo key 2 4 wireless antenna 2 11 disconnecting 4 16 removal 4 31 spare part numbers 3 8 3 13 4 31 wireless button 2 3 wireless light 2 2 wireless module compartment cover removal 4 16 wireless product description 1 3 WLAN antennas location 2 11
92. r Antilles the Netherlands New Zealand Nicaragua Niger Nigeria Norway Oman Palau Panama Papua New Guinea Paraguay the People s Republic of China Peru the Philippines Poland Portugal the Republic of Moldova Romania Rwanda Samoa San Marino Sao Tome and Principe Saudi Arabia Senegal Serbia the Seychelles Sierra Leone Singapore Slovakia Slovenia the Solomon Islands Somalia South Africa South Korea Spain Sri Lanka St Kitts and Nevis St Lucia St Vincent and the Grenadines Suriname Swaziland Sweden Switzerland Syria Taiwan Tajikistan Tanzania Thailand Togo Tonga Trinidad and Tobago Tunisia Turkey Turkmenistan Tuvalu Uganda the United Arab Emirates the United Kingdom Uruguay Uzbekistan Vanuatu Venezuela Vietnam Yemen Zaire Zambia and Zimbabwe Atheros AR5009 802 11a b g n for use in Canada the Cayman Islands Guam Puerto Rico the 518437 001 United States and the U S Virgin Islands Continued Maintenance and Service Guide 4 15 Removal and replacement procedures Description Spare part number Atheros AR5009 802 1 1a b g n for use in Afghanistan Albania Algeria Andorra Angola Antigua 518437 002 and Barbuda Argentina Armenia Aruba Australia Austria Azerbaijan the Bahamas Bahrain Barbados Belgium Belize Benin Bermuda Bhutan Bosnia and Herzegovina Botswana Brazil the British Virgin Islands Brunei Bulgaria Burkina Faso Burundi Cambodia Cameroon
93. r air vents Use the computer only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment IEC 60950 Contents 1 Product description 2 External component identification Top components 1535 aia a Suede qti pite a ded quitus 2 1 TouchPad sentirla Ea EM SERES We MEE Ere aea 2 1 Lights e oerte etes E Dese tette estet eoe e teet 2 2 Buttons speakers and fingerprint reader 2 0 ee ee 2 3 KeySr iie Uus t union nette be ud e b ossa ata a dieci best bte etin o Pcia osea 2 4 Display iii A EA E od EG d deep E peru eer 2 5 Front components oro A MR Deb RUP Ue E See eee ES 2 6 Rear component ni ti ut Abus e MAD td eMe es 2 7 Right side components sse Re ad n eR heresy hee e den ENSE ER ee dida 2 8 Eeft side components sni oes Goris ge ate Res ee A A 2 9 Bottom COMPONER S Sed epee 2 10 Wireless antemano 2 11 Additional hardware components o 2 12 3 Illustrated parts catalog DELVICS TAL dd al ida oe d emet ied ie eee ew n 3 1 Computer Major components cys cst ss Oe Psa ees DS Sede des OPS a Ga Rod ode
94. raguay the People s Republic of China Peru the Philippines Poland Portugal Qatar the Republic of Moldova Romania Russia Rwanda Samoa San Marino Sao Tome and Principe Saudi Arabia Senegal Serbia the Seychelles Sierra Leone Singapore Slovakia Slovenia the Solomon Islands Somalia South Africa South Korea Spain Sri Lanka St Kitts and Nevis St Lucia St Vincent and the Grenadines Suriname Swaziland Sweden Switzerland Syria Taiwan Tajikistan Tanzania Thailand Togo Tonga Trinidad and Tobago Tunisia Turkey Turkmenistan Tuvalu Uganda Ukraine the United Arab Emirates the United Kingdom Uruguay Uzbekistan Vanuatu Venezuela Vietnam Yemen Zaire Zambia and Zimbabwe Atheros AR9285 802 11b g n for use in Canada the Cayman Islands Guam Puerto Rico 518436 001 the United States and the U S Virgin Islands Continued Maintenance and Service Guide 3 5 Illustrated parts catalog Item Description Spare part number WLAN module Continued Atheros AR9285 802 11b g n for use in Afghanistan Albania Algeria Andorra Angola 518436 002 Antigua and Barbuda Argentina Armenia Aruba Australia Austria Azerbaijan the Bahamas Bahrain Barbados Belgium Belize Benin Bermuda Bhutan Bosnia and Herzegovina Botswana Brazil the British Virgin Islands Brunei Bulgaria Burkina Faso Burundi Cambodia Cameroon Cape Verde the Central African Republic Chad Chile Colombia Comoros the C
95. randale CPU uPGA Single Core i5 520M 2 4 GHz 3 MB L3 cache 1066 MHZ SC Turbo 594187 001 Intel Arrandale CPU uPGA Single Core i5 540M 2 53 GHz 3 MB L3 cache 1066 MHZ SC Turbo 594188 001 Before removing the processor 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first disconnecting the power cord from the AC outlet and then disconnecting the AC adapter from the computer 4 Remove the battery see Battery on page 4 7 5 Remove the following components Hard Drive see Hard Drive on page 4 8 TP Memory module see Memory module on page 4 10 RTC battery see RTC battery on page 4 12 WLAN module see WLAN module on page 4 15 Optical drive see Optical drive on page 4 19 eon Keyboard see Keyboard on page 4 20 Keyboard cover see Keyboard cover on page 4 23 So m0 Speaker assembly see Speaker assembly on page 4 26 Display assembly see Display assembly on page 4 27 j Top cover see Top cover on page 4 34 k System board see System board on page 4 50 1 Heat sink assembly see Heat sink assembly on page 4 55 Maintenance and Service Guide 4 59 Removal and replacement procedures Remove
96. re information than CDs so using them for backup reduces the number of recovery discs required When backing up to discs number each disc before inserting it into the optical drive of the computer Maintenance and Service Guide 7 3 Backup and recovery Using Windows Backup and Restore Q Be sure that the computer is connected to AC power before starting the backup process Q The backup process might take over an hour depending on file size and the speed of the computer To create a backup using Windows Backup and Restore 1 Select Start gt All Programs gt Maintenance gt Backup and Restore 2 Follow the on screen instructions to set up and create a backup Windows includes the User Account Control feature to improve the security of the computer You might be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings See Help and Support Using system restore points When backing up your system you are creating a system restore point A system restore point allows you to save and name a snapshot of your hard drive at a specific point in time You can then recover back to that point if you want to reverse subsequent changes made to your system Recovering to an earlier restore point does not affect data files saved or e mails created since the last restore point Create additional restore points to provide increased protection
97. ritrea Estonia Ethiopia Fiji Finland France French Guiana Gabon Gambia Georgia Germany Ghana Gibraltar Greece Grenada Guadeloupe Guatemala Guinea Guinea Bissau Guyana Haiti Honduras Hong Kong Hungary Iceland India Indonesia Ireland Israel Italy the Ivory Coast Jamaica Japan Jordan Kazakhstan Kenya Kiribati Kuwait Kyrgyzstan Laos Latvia Lebanon Lesotho Liberia Liechtenstein Lithuania Luxembourg Macedonia Madagascar Malawi Malaysia the Maldives Mali Malta the Marshall Islands Martinique Mauritania Mauritius Mexico Micronesia Monaco Mongolia Montenegro Morocco Mozambique Namibia Nauru Nepal the Nether Antilles the Netherlands New Zealand Nicaragua Niger Nigeria Norway Oman Pakistan Palau Panama Papua New Guinea Paraguay the People s Republic of China Peru the Philippines Poland Portugal Qatar the Republic of Moldova Romania Russia Rwanda Samoa San Marino Sao Tome and Principe Saudi Arabia Senegal Serbia the Seychelles Sierra Leone Singapore Slovakia Slovenia the Solomon Islands Somalia South Africa South Korea Spain Sri Lanka St Kitts and Nevis St Lucia St Vincent and the Grenadines Suriname Swaziland Sweden Switzerland Syria Taiwan Tajikistan Tanzania Thailand Togo Tonga Trinidad and Tobago Tunisia Turkey Turkmenistan Tuvalu Uganda Ukraine the United Arab Emirates the United Kingdom Uruguay Uzbekistan Vanuatu Venezuela Vietnam
98. rom the AC outlet and then disconnecting the AC adapter from the computer 4 Remove the battery see Battery on page 4 7 5 Remove the Mini Card compartment cover see RTC battery on page 4 12 Remove the TV tuner 1 Disconnect the TV tuner cable O from the system board 2 Remove the two Phillips PM2 0x5 0 screws and slide the TV tuner to the left to remove it x Memory modules are designed with a notch to prevent incorrect insertion into the TV tuner slot Reverse this procedure to install the TV tuner 4 14 Maintenance and Service Guide Removal and replacement procedures WLAN module Description Spare part number Broadcom BCM4312 802 11b g for use in Canada the Cayman Islands Guam Puerto Rico the 504593 003 United States and the U S Virgin Islands Broadcom BCM4312 802 11b g for use in Afghanistan Albania Algeria Andorra Angola Antigua 504593 004 and Barbuda Argentina Armenia Aruba Australia Austria Azerbaijan the Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bermuda Bhutan Bolivia Bosnia and Herzegovina Botswana Brazil the British Virgin Islands Brunei Bulgaria Burkina Faso Burundi Cambodia Cameroon Cape Verde the Central African Republic Chad Colombia Comoros the Congo Costa Rica Croatia Cyprus the Czech Republic Denmark Djibouti Dominica the Dominican Republic East Timor Ecuador Egypt El Salvador Equitorial Guinea E
99. s Diagnostics menu Select Primary Hard Disk Self Test Set the following boot options Wi POST power on self test f10 and f12 delay seconds Set the delay for the f10 and f12 functions of Setup Utility in intervals of 5 seconds each 0 5 10 15 20 B HP Guide QuickWeb O Enable disable the HP QuickWeb boot menu during POST O Delay to boot Windows set the delay for the HP QuickWeb boot menu to 2 3 10 15 or 30 seconds E CD ROM boot Enable disable boot from CD ROM B Floppy boot Enable disable boot from diskette E Internal Network Adapter boot Enable disable boot from Internal Network Adapter E Boot Order Set the boot order for USB Floppy Internal CD DVD ROM drive USB CD DVD ROM drive Hard drive USB Diskette on Key USB hard drive Network adapter To Do This Run a comprehensive self test on the hard drive Secondary Hard Disk Self Test select models only Run a comprehensive self test on a secondary hard drive Memory Test Run a diagnostic test on the system memory 5 4 Maintenance and Service Guide 6 e fo Specifications Computer specifications Metric U S Dimensions Length 23 95 cm 9 43 in Width 33 40 cm 13 15 in Height front to rear 3 41 to 3 95 cm 1 34 to 1 56 in Weight Configuration with weight saver 2 23 kg 4 90 Ibs Configuration with optical 2 42 kg 5 30 lbs Input power Operating voltage 18 5 V de Operating current 3 5A Temperature Operat
100. s 3 2 Display assembly subcomponents ooo 3 9 Plastic alee cana ileal eI 3 10 Mass storage devices iii ti A ID A bU iow eM VISAS a 3 11 Miscellaneous pat a o bed od eed iaa da 3 12 Sequential part number listing voip de a ea T RUE ERIGI 3 14 Maintenance and Service Guide iv Contents 4 Removal and replacement procedures Preliminary replacement requirements o ooo oooooo eee teen cnet eee 4 1 Tools xequimed iia thie nee Bee BA ee e a A ey a ME Oa oe 4 1 Service considerations o bi A eeu eet ee ee ees 4 1 Plastic parts ia tada bata 4 1 Grounding s ideliheS cunas oras dare ea 4 2 Component replacement procedures 0 0 eee cen eect tenet en eae 4 5 Service TAG nds ce ess 4 5 Computer feet ect A A oe a E sa UT VA VENT DA RE 4 6 Battery o E A E AOS A RE AEE E ek ee ed EUR reni o deers 4 7 Hard drive rs a oon ean od owl Td aoe a E Gwe 3 gad ee E ee eR us 4 8 Memory mod le prer zecI bea se en de ee See Cer Se ee D e ee EI Ee 4 10 RTE battery 204 A Ue pet Pe Mig nd 4 12 TN UNET 35 iss Snag AA ES CEU A del AAA AAA uae EHE aera 4 14 WLAN mod le sese nece tarros tds sla ded gibus 4 15 Optical dtiye atada da EE YER a lA il aee 4 19 KENDO a a delicia 4 20 Keyboard COVE ui na la ias fdo Cem eared e 4 23 Power button boadilla eere 4 25 Speaker assembly i d dd lalala atts a ets 4 26 Display assembly iii a RPA Oe is 4 27 Webcam microphone module 0 0 een enn eee e een ene 4 33 NOP COVED ii ib les At A
101. s Logo light and cables 573195 001 Webcam microphone module 573197 001 Display bezel 575567 001 250 GB 7200 rpm hard drive includes bracket 575568 001 320 GB 7200 rpm hard drive includes bracket 575569 001 500 GB 7200 rpm hard drive includes bracket 577509 001 Mini Card bracket 580846 001 160 GB 7200 rpm hard drive includes bracket 590349 001 System board equipped with discrete graphics subsystems 590350 001 System board equipped with UMA graphics subsystems 590351 001 1024 MB memory module 1066 MHz DDR3 590352 001 2048 MB memory module 1066 MHz DDR3 590353 001 4096 MB memory module 1066 MHz DDR3 591950 001 Top cover for use only in white computer models without a Fingerprint Reader includes TouchPad and cable 591951 001 Top cover for use only in white computer models with a Fingerprint Reader includes TouchPad and cable 591952 001 Top cover for use only in black computer models without a Fingerprint Reader includes TouchPad and cable 591953 001 Top cover for use only in black computer models with a Fingerprint Reader includes TouchPad and cable 591954 001 Top cover for use only in plaid computer models without a Fingerprint Reader includes TouchPad and cable 591955 001 Top cover for use only in plaid computer models with a Fingerprint Reader includes TouchPad and cable 591956 001 Heat sink assembly for use in computer models with discrete graphics subsystems 591957 001 Heat sink assembly for use
102. s catalog Miscellaneous parts Description Spare part number 65 W PFC AC Adapter 463958 001 90 W PFC AC Adapter 463955 001 Power cords Argentina 490371 D01 Australia 490371 011 Brazil 490371 201 Europe 49037 1 021 India 490371 D61 Italy 490371 061 Japan 490371 291 People s Republic of China 490371 AA1 South Korea 490371 AD1 Taiwan 490371 AB1 United Kingdom and Singapore 490371 031 the United States 490371 001 Rubber Kit includes computer feet and screw covers 486834 001 CAT5e network cable 454619 001 Wired headset with volume control 371693 001 Screw Kit includes all screws 486873 001 Phillips PM1 5 x 9 0 screws Phillips PM2 0 x 2 0 broadhead screws Phillips PM2 0 x 3 0 screws Phillips PM2 0 x 4 0 screws Phillips PM2 0 x 5 0 screws Phillips PM2 0 x 10 0 captive screws Phillips PM2 5 x 3 0 screws Phillips PM2 5 x 4 0 screws Phillips PM2 5 x 5 0 screws Phillips PM2 5 x 6 0 captive screws Phillips PM2 5 x 8 0 screws Phillips PM2 5 x 15 0 screws Phillips PM3 0 x 3 0 screws SIM for models with WWAN 486845 001 TV tuners ATSC NTSC TV tuner antenna 482900 001 TV tuner antenna with PAL jack 482900 002 ATSC NTSC TV tuner 482899 001 DVB T ANG Integrated TV tuner 482899 002 DVB T tuner 482899 003 Continued 3 12 Maintenance and Service Guide Illustrated parts catalog Description Spare part number DVB T tuner for use only in the AP region 482899 004 Optical wired mo
103. sec Security ATA security ATA security ATA security ATA security Seek times typical read including setting Single track 7200 rpm 1 5 ms 1 5 ms 1 5 ms 1 5 ms Average 7200 rpm 11 0 ms 11 0 ms 11 0 ms 11 0 ms Maximum 7200 rpm 22 0 ms 22 0 ms 22 0 ms 22 0 ms Logical blocks 976 773 168 625 142 448 488 397 168 312 581 808 Disc rotational speed 7200 rpm 7200 rpm 7200 rpm 7200 rpm Operating temperature 0 C to 60 C 32 F to 140 F 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is less Actual drive specifications might differ slightly Q Certain restrictions and exclusions apply Contact technical support for details Maintenance and Service Guide 6 3 Specifications Blu ray ROM DVD R RW SuperMulti DL Drive with LightScribe specifications Applicable disc Read Write CD DA CD E G CD MIDI CD R CD RW DVD R CD TEXT CD ROM CD ROM DVD R 9 DVD RW DVD R XA MIXED MODE CD CD I CD Multisession CD Photo CD CD EXTRA Portfolio CD R CD RW CD R CD RW DVD ROM DVD 5 DVD 9 DVD 10 DVD 18 DVD R DVD RW BD ROM BD R BD RE DVD R 9 DVD RW CD I Bridge Photo CD Video DVD RAM LightScribe Interface SATA Access time CD DVD BD Random lt 190 ms lt 190 ms lt 230 ms Max data transfer rate 24X CD ROM 8X DVD ROM 4X BD ROM 16X CD R 10X CD RW 8X DVD R 8X DVD RW 8X DVD R 6X DVD RW 4X DVD R Du
104. t the power from the computer by first disconnecting the power cord from the AC outlet and then disconnecting the AC adapter from the computer 4 Remove the battery see Battery on page 4 7 Remove the optical drive 1 Position the computer with the right side toward you 2 Slide the release latch away from the battery bay 3 Remove the optical drive Reverse this procedure to reassemble and install the optical drive Maintenance and Service Guide 4 19 Removal and replacement procedures Keyboard Description Black computer models textured in Spare part number Brazil 570755 201 French Canada 570755 121 Japan 570755 291 Latin America 570755 161 South Korea 570755 AD1 Taiwan 570755 AB1 Thailand 570755 281 the United States 570755 001 Black computer models in Brazil 518793 201 French Canada 518787 121 Japan 518793 291 Latin America 518793 161 South Korea 518793 AD1 Taiwan 518793 AB1 Thailand 518793 281 the United States 518793 001 White computer models in Brazil 538108 201 French Canada 518792 121 Japan 538108 291 Latin America 538108 161 South Korea 538108 AD1 Taiwan 538108 AB1 Thailand 538108 281 the United States 538108 001 Before removing the keyboard 1 ND t E W WY Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external de
105. ter has only one expansion port The term expansion port 3 describes the type of expansion port 4 RJ 45 network jack Connects a network cable 5 HDMI port Connects an optional video or audio device such as a high definition television or any compatible digital or audio component 6 eSATA USB port Connects high performance eSATA components such as an eSATA external hard drive or connects an optional USB device 7 Digital Media Slot light On Accessing a digital card 8 Digital Media Slot Supports the following optional digital card formats Memory Stick MS Memory Stick Pro MSP MultiMediaCard MMC Secure Digital SD Memory Card xD Picture Card XD 9 ExpressCard slot Supports optional ExpressCard 54 cards Maintenance and Service Guide 2 9 External component identification Bottom components Item Component Description 1 Battery bay Holds the battery 2 Battery Release latch Releases the battery from the battery bay 3 Mini Card compartment Contains the RTC battery 4 Memory Module compartment Contains the two memory module slots 5 SmartBay Release latch Releases the SmartBay module 6 Vents 3 Enables airflow to cool internal components The computer fan starts automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 7 Hard Drive bay Holds the hard drive and th
106. terials such as ordinary plastic assembly aids and Styrofoam Handle ESD sensitive components parts and assemblies by the case or PCM laminate Handle these items only at static free workstations Avoid contact with pins leads or circuitry Shut down power and input signals before inserting or removing connectors or test equipment Maintenance and Service Guide 4 3 Removal and replacement procedures Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation When seated wear a wrist strap connected to a grounded system Wrist straps are flexible straps with a minimum of one megohm 10 resistance in the ground cords To provide proper ground wear a strap snugly against the skin at all times On grounded mats with banana plug connectors use alligator clips to connect a wrist strap When standing use foot straps and a grounded floor mat Foot straps heel toe or boot straps can be used at standing workstations and are compatible with most types of shoes or boots On conductive floors or dissipative floor mats use foot straps on both feet with a minimum of one megohm resistance between the operator and ground To be effective the conductive strips must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other ass
107. ting the computer When the Press the ESC key for Startup Menu message appears in the lower left corner of the screen press the esc key When the Startup Menu appears press the f10 key 2 Use the arrow keys to select Exit gt Load Setup Defaults and then press the enter key 3 When the Setup Confirmation appears press the enter key 4 To save your change and exit Setup Utility use the arrow keys to select Exit gt Exit Saving Changes and then press the enter key Setup Utility default settings go into effect when the computer restarts Q Your password security and language settings are not changed when you restore the factory default settings 5 2 Maintenance and Service Guide Setup Utility Exiting Setup Utility You can exit Setup Utility with or without saving changes Wi To exit Setup Utility and save your changes from the current session If the Setup Utility menus are not visible press the esc key to return to the menu display Then use the arrow keys to select Exit gt Exit Saving Changes and then press the enter key To exit Setup Utility without saving your changes from the current session If the Setup Utility menus are not visible press the esc key to return to the menu display Then use the arrow keys to select Exit gt Exit Discarding Changes and then press the enter key After either choice the computer restarts in Windows Setup Utility menus The menu tables in this section pro
108. tings select Start gt Control Panel gt System and Security gt Power Options 3 Volume Mute button Mutes and restores speaker sound 4 Volume Scroll zone Adjusts speaker volume To decrease volume slide your finger to the left or tap the minus sign on the scroll zone To increase volume slide your finger to the right or tap the plus sign on the scroll zone 5 Wireless button Turns the wireless feature on or off but does not create a wireless connection A wireless network must be set up in order to establish a wireless connection 6 Fingerprint Reader Allows a fingerprint logon to Windows instead of a password logon select models only This table describes factory settings For information about changing factory settings see the user guides located in Help and Support Maintenance and Service Guide 2 3 External component identification Keys Item Component Description 1 esc key Displays system information when pressed at the same time as the fn key 2 fn key Executes frequently used system functions when pressed at the same time as a function key or the esc key 3 Windows Logo key Displays the Windows Start menu 4 Windows Applications key Displays a shortcut menu for items beneath the pointer 5 Embedded numeric keypad keys Used like the keys on an external numeric keypad 6 Function keys Executes frequently used system functions when pressed atthe same time as the fn key 2 4 Mai
109. tions that you must keep in mind during disassembly and assembly procedures Q As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts A CAUTION Using excessive force during disassembly and reassembly damages plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Cables and connectors CAUTION When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement damages the computer Cables must be handled with extreme care to avoid damage Apply only the tension required to unseat or seat the cables during removal and insertion Handle cables by the connector whenever possible In all cases avoid bending twisting or tearing cables Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced Handle flex cables with extreme care these cables tear easily Maintenance and Service Guide 4 1 Removal and replacement procedures Drive handling ZN CAUTION Drives are fragile components that must be handled with care To prevent damage to the computer damage to a drive or loss of information Before removing or inserting a hard drive shut down the computer If you are unsure whether the computer is off
110. uerto Rico the United States and the U S Virgin Islands Continued 3 16 Maintenance and Service Guide Illustrated parts catalog Spare part number Description 518437 002 Atheros AR5009 802 11a b g n for use in Afghanistan Albania Algeria Andorra Angola Antigua and Barbuda Argentina Armenia Aruba Australia Austria Azerbaijan the Bahamas Bahrain Barbados Belgium Belize Benin Bermuda Bhutan Bosnia and Herzegovina Botswana Brazil the British Virgin Islands Brunei Bulgaria Burkina Faso Burundi Cambodia Cameroon Cape Verde the Central African Republic Chad Chile Colombia Comoros the Congo Costa Rica Croatia Cyprus the Czech Republic Denmark Djibouti Dominica the Dominican Republic East Timor Ecuador Egypt El Salvador Equatorial Guinea Eritrea Estonia Ethiopia Fiji Finland France French Guiana Gabon Gambia Georgia Germany Ghana Gibraltar Greece Grenada Guadeloupe Guatemala Guinea Guinea Bissau Guyana Haiti Honduras Hong Kong Hungary Iceland India Indonesia Ireland Israel Italy the Ivory Coast Jamaica Japan Jordan Kazakhstan Kenya Kiribati Kuwait Kyrgyzstan Laos Latvia Lebanon Lesotho Liberia Liechtenstein Lithuania Luxembourg Macedonia Madagascar Malawi Malaysia the Maldives Mali Malta the Marshall Islands Martinique Mauritania Mauritius Mexico Micronesia Mon
111. use 436238 001 Wireless laser mouse 430958 001 Remote Controls ExpressCard remote control 464793 002 Full function remote control 465540 001 Full function remote control for use with blue colored computer models 465540 002 Full function remote control with Teletext 465541 001 Full function remote control with Teletext for use with blue colored computer models 465541 002 Standard carrying case 418162 001 Maintenance and Service Guide 3 13 Illustrated parts catalog Sequential part number listing Spare part number Description 371693 001 Wired headset with volume control 418162 001 Standard carrying case 430958 001 Wireless laser mouse 436238 001 Optical wired mouse 454619 001 CAT5e network cable 461749 001 Modem module for use in all countries and regions except for Australia and New Zealand 4461749 011 Modem module for use in Australia and New Zealand 463955 001 90 W PFC AC Adapter 463958 001 65 W PFC AC Adapter 464793 002 ExpressCard remote control 465540 001 Full function remote control 465540 002 Full function remote control for use with blue colored computer models 465541 001 Full function remote control with Teletext 465541 002 Full function remote control with Teletext for use with blue colored computer models 482158 001 Hard Drive Hardware Kit 482177 001 DVD R RW SuperMulti DL Drive with LightS
112. ve the battery see Battery on page 4 7 5 Remove the following components Hard Drive see Hard Drive on page 4 8 TP Mini Card compartment cover see RTC battery on page 4 12 Optical drive see Optical drive on page 4 19 Keyboard see Keyboard on page 4 20 Keyboard cover see Keyboard cover on page 4 23 Speaker assembly see Speaker assembly on page 4 26 n 0op0 Display assembly see Display assembly on page 4 27 h Top cover see Top cover on page 4 34 Remove the Fingerprint Reader board 1 Turn the top cover upside down with the front toward you 2 Fold back the Mylar cover O 3 Remove the two Phillips PM2 0x2 0 broadhead screws that secure the Fingerprint Reader to the top cover 4 Remove the Fingerprint Reader from the top cover Reverse the above procedure to reassemble and install the Fingerprint Reader Maintenance and Service Guide 4 39 Removal and replacement procedures Modem module select models only Description Spare part number All countries and regions except for Australia and New Zealand 461749 001 Australia and New Zealand 461749 011 Before removing the modem module 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the
113. vices connected to the computer Disconnect the AC adapter from the computer Remove the battery see Battery on page 4 7 Remove the hard drive cover see Hard Drive on page 4 8 Remove the Mini Card compartment cover see RTC battery on page 4 12 Remove the optical drive see Optical drive on page 4 19 4 20 Maintenance and Service Guide Removal and replacement procedures Remove the keyboard 1 Remove the three Phillips PM2 5x15 0 screws that secure the keyboard to the computer 1 2 Turn the computer display side up with the front toward you 3 Open the computer as far as possible 4 Lift the rear edge of the keyboard O until it rests at an angle The keyboard is secured by double sided tape 5 Slide the keyboard back until the tabs on the bottom of the keyboard are clear of the keyboard cover Maintenance and Service Guide 4 2 Removal and replacement procedures 6 Release the zero insertion force ZIF connector 6 to which the keyboard cable is attached and disconnect the keyboard cable from the system board 7 Remove the keyboard Reverse this procedure to install the keyboard 4 22 Maintenance and Service Guide Removal and replacement procedures Keyboard cover Description Spare part number Black computer models 539729 001 White computer models 539728 001 594532 001 Plaid computer models Before removing the key
114. vide an overview of Setup Utility options Q Some of the Setup Utility menu items listed in this chapter might not be supported by the computer Main menu Select System information Security menu Select Administrator password To Do This W View and change the system time and date E View identification information about the computer E View specification information about the processor memory size system BIOS and keyboard controller version select models only To Do This Enter change or delete an administrator password Power On Password Enter change or delete a power on password Maintenance and Service Guide 5 3 Setup Utility System Configuration menu Select Language Support To Do This Change Setup Utility language Button Sound select models only Enable disable the capacitative button tapping sound Virtualization Technology select models only Enable disable the processor Virtualization Technology Processor C6 State select models only Enable disable the processor C6 sleep state LAN Power Saving select models only Enable disable the LAN Power Saving When enabled saves power when the computer is in DC mode Card Reader 1394 Power Saving select models only Enable disable the Card Reader 1394 Power Saving Fan Always On Enable disable the Fan Always On When enabled the computer fan will always be on Boot Option
115. y hinge kit 486894 001 5 Display inverter 486736 001 6a Display cable 486878 001 6b Wireless antenna 594105 001 Wireless antenna cables 489068 001 7 Display enclosure includes logo light and cables Black computer models 518799 001 White computer models 518825 001 Plaid computer models 573188 001 Display Rubber Kit contains all rubber pieces for the display bezel 486874 001 Internal display switch 486846 001 not illustrated Maintenance and Service Guide 3 9 Illustrated parts catalog gt O Plastics Kit T Item Description Spare part number Plastics Kit 486833 001 Hard Drive cover includes two captive screws Memory Module compartment cover Mini Card compartment cover rk O N a ExpressCard slot bezel 3 10 Maintenance and Service Guide Illustrated parts catalog Mass storage devices Item Description Spare part number 1 Hard Drive includes hard drive bracket 500 GB 7200 rpm 575569 001 320 GB 7200 rpm 575568 001 250 GB 7200 rpm 575567 001 160 GB 7200 rpm 580846 001 Hard Drive Hardware Kit Hard Drive Hardware Kit 482158 001 Hard Drive Hardware Kit MultiBay 488128 001 MultiBay blank 491876 001 2 Optical drive includes bezel and bracket DVD R RW SuperMulti DL Drive with LightScribe 482177 001 Blu ray ROM DVD R RW SuperMulti DL Drive with LightScribe 508123 001 not illustrated Maintenance and Service Guide 3 11 Illustrated part
116. zel disengages from the display enclosure 9 Remove the display bezel O The display bezel is available using spare part number 573197 001 Maintenance and Service Guide 4 29 Removal and replacement procedures 10 Release the inverter O from the clips in the display enclosure as far as the display panel cable and the backlight cable will allow 11 Disconnect the display panel cable and the backlight cable O from the display inverter The display inverter 1s available using spare part number 486736 001 if o bh 12 Remove the four Phillips PM2 5x5 0 screws 6 and the four Phillips PM2 5x3 0 screws that secure the display panel to the display enclosure 13 Lift the display panel out of the display enclosure and disconnect the display panel cable O The display panel is available using the spare part number 483261 001 R 4 30 Maintenance and Service Guide Removal and replacement procedures 14 To replace the display cable a Release the foil shield O that covers the cable b Remove the tape that secures the cable to the display c Unplug the cable from the display d Remove the cable from the display O This also includes the webcam and LED cables The display cable is available using spare part number 486878 001 15 Replace the display hinges remove the eight Phillips PM2 0x3 0 screws O that secure the hinges to the display panel ey Remove the screws in the sequence ind

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