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HP F4210 User's Manual

1. using Paper type Suggested paper size settings Copier multi purpose or Letter or A4 plain papers Envelopes Appropriate listed envelope size Greeting card papers Letter or A4 Index cards Appropriate listed card size if listed sizes are not appropriate you can specify a custom paper size Inkjet papers Letter or A4 Iron on T shirt transfers Letter or A4 Labels Letter or A4 Legal Legal Letterhead Letter or A4 Panorama photo paper Appropriate listed panorama size if listed sizes are not appropriate you can specify a custom paper size Photo papers 10 x 15 cm 4 x 6 inch L 216 x 279 mm 8 5 x 11 inch letter A4 or an appropriate listed size Transparency films Letter or A4 Custom size papers Custom paper size Set the paper type for printing If you print on special papers such as photo paper transparency film envelopes or labels or if you experience poor print quality you can set the paper type manually To set the paper type for printing 1 Make sure you have paper loaded in the input tray 2 Onthe File menu in your software application click Print 3 Make sure the product is the selected printer 4 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences Click the Features tab In the Basic Options area from the Paper Type drop down list select More 7
2. ssssssseeee enm eee rnnt 105 Print troubleshooting i ooo eei Peto teh teoria e dece e PER o ERE aai iriad aiina 107 Envelopes print incorrectly iiaa roce repeat rites to co cade raria cpu eed cue 107 Borderless printing produces unexpected results 108 The productis not respondirig 2 iore estie crei Rae t Leve oap Ip Foo o Pa Rat Fs Fen kae don 108 The product prints meaningless characters 111 Nothing happens when try to print emm emen 112 The margins are not printing as expected ssssee emen 114 Text or graphics are cut off at the edge of the page 116 A blank page came out while printing 117 Copy troubleshooting erecto rte ru te tera tede ete eerta Deve e depu ae a aiiai be iue voa 119 Nothing happens when I try to Copy emm ener eere 120 Parts of the original do not appear or are cut off 122 The printout is DIANK 0 ccc cece cece ee eeeeeee cece ee eeeeaaaeceeeeeeeseaaanaeceseseseeeaeaeceeeeeseseecaeeeeeeeees 124 A borderless copy has white space around the edges ssse 125 9 e E E gt 7 13 14 Scan tro bleshooOlllig 3 occi coute a Makes t el cece cuui exe patrui E 125 Scan TAAIS rec Ea 126 Texts incorrect OF mlSsiFig 2 oro rit crece ERR a ora Te E Ea Den Reda EN 128 II eauider ek 129 Flashing lighits oett REPRE EATER ERD Ee d
3. Solution 1 Make sure you are using the power cord that came with the product Solution Make sure the power cord is firmly connected to both the product and the power adapter Plug the power cord into a power outlet surge protector or power strip 1 Power connection Power cord and adapter Power outlet f you are using a power strip make sure the power strip is on Or try plugging the product directly into a power outlet 78 Troubleshooting Test the power outlet to make sure it is working Plug in an appliance that you know works and see if the appliance has power If not then there might be a problem with the power outlet e Ifyou plugged the product into a switched outlet make sure the outlet is switched on If it is switched to on but still does not work then there might be a problem with the power outlet Cause The product was not being used with the power cord it was shipped with If this did not solve the issue try the next solution boy c 5 lt vo 2 Q S o LT Solution 2 Reset the product Solution Turn off the product and then unplug the power cord Plug the power cord back in and then press the On button to turn on the product Cause The product experienced an error If this did not solve the issue try the next solution Solution 3 Press the On button more slowly Solution The product might not respond if you press the On button t
4. lt vo E a S e LT 4 NOTE This is not a comprehensive list If you are experiencing communication issues while trying to scan follow the steps below to resolve the issue 5 Disconnect all USB devices printers scanners cameras etc from the computer except the mouse or keyboard 6 Reconnect the USB cable to the USB port on the back of the product 7 Reconnect the other end of the USB cable to a USB port on your computer Errors 143 Chapter 12 8 Make sure the power cord is firmly connected to both the product and the power adaptor Plug the power cord into a grounded power outlet surge protector or power strip E E c oO a gt fo z 2 Q Power connection Power cord and adaptor Grounded power outlet 9 Turn on the product 10 Print a self test report to test the basic standalone functionality of the product See the following procedure for more information about printing a self test report 11 Try to scan If the scan is successful other USB devices connected to the computer might be causing the problem 12 If the scan is successful then connect one USB device at a time to the computer 13 Test the scanning functionality after each connection until you identify which piece of equipment is causing the problem 14 If the product fails to scan Or does not establish communication with the computer along with any
5. Maximum capacity T Output tray capacity is affected by the type of paper and the amount of ink you are using HP recommends emptying the output tray frequently Copy specifications Digital image processing Copy speeds vary according to the complexity of the document and model Specifications 207 E 4 1 z 1 ge E e 3 v E Chapter 14 Scan specifications mage editor included ntegrated OCR software automatically converts scanned text to editable text if installed Twain compliant software interface Resolution up to 1200 x 1200 ppi optical depends on model 19200 ppi enhanced software For more information about ppi resolution see the scanner software Color 48 bit color 8 bit grayscale 256 levels of gray Maximum scan size from glass 21 6 x 29 7 cm 8 5 x 11 7 inches Print resolution To find out about the printer resolution see the printer software For more information see View the print resolution on page 33 Print cartridge yield Visit www hp com pageyield for more information on estimated cartridge yields Acoustic information If you have Internet access you can get acoustic information from the HP Web site Go to www hp com support Notice to Windows 2000 Windows XP x64 Edition and Windows XP Starter Edition users This product provides limited functionality for Windows 2000 Windows XP Starter Edition and Windows XP x64 Only
6. Cause The print cartridges were not intended for use in this product Print cartridges in wrong slot Solution Make sure the print cartridges are installed into the correct slots If they are remove and reinsert the print cartridges and verify that they are fully inserted and locked in place Errors 191 Chapter 12 To make sure the print cartridges are installed correctly 1 Make sure the product is turned on 2 Open the print cartridge door The print carriage moves to the far right side of the product 4 x e c Er oO n e fo e E vo 3 Check to make sure you are using the correct print cartridges for your product For a list of compatible print cartridges see the printed documentation that came with the product 4 Remove the black print cartridge from the slot on the right Do not touch the ink nozzles or the copper colored contacts Check for possible damage to the copper colored contacts or ink nozzles Make sure the clear plastic tape has been removed If it is still covering the ink nozzles gently remove the clear plastic tape by using the pink pull tab Make sure you do not remove the copper colored tape containing the electrical contacts 1 Copper colored contacts Plastic tape with pink pull tab must be removed before installing Ink nozzles under tape 192 Troubleshooting 5 Reinsert the print cartridge by sliding it forward into the slot on the right Then
7. Environmental product stewardship program 209 Ds o ie z 9 e m fej 2 3 D Et fe E Chapter 14 210 Disposal of waste equipment by users in private households in the European Union Italiano Espa ol esky Nederlands Dansk Eesti a latviski Magyar lietuvi kai Polski Portugu s Svenska Slovenstina Sloven ina m Romi Disposal of Waste Equipment by Users in Private Households in the European Union This symbol on the product or on ils packaging indicates that this product must not be disposed of with your other household waste Instead it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment The separate collection and recycling of your waste equipment athe ime of disposal wil help io conserve nolui resources end ensure hat i mcyced in a mannar thed protec human healt and fne environment For more intemalion about where you can drop off your waste equipment for recycling please contact your local city office your household waste disposal service or the shop where you purchased the product vacuation des quipements usag s par les utilisateurs dans les foyers priv s au sein de l Union europ enne la pr sence de ce symbole sur le produit ou sur son emballage indique que vous ne pouvez pas vous d barrasser de ce produit de la m me fa on que vos d chet
8. Load envelopes You can load one or more envelopes into the input tray of the HP All in One Do not use shiny or embossed envelopes or envelopes that have clasps or windows 4 NOTE For specific details on how to format text for printing on envelopes consult the help files in your word processing software For best results consider using a label for the return address on envelopes r fo o a e ch e i p 7 t 3 a o t a Ss fo xe 7 28 Load originals and load paper To load envelopes 1 Remove all paper from the input tray 2 Insert one or more envelopes into the far right side of the input tray with the envelope flaps on the left and facing up Slide the stack of envelopes forward until it stops xx TIP To avoid paper jams tuck the flap inside each envelope TIP For more help on loading envelopes refer to the diagram engraved in the base of the input tray 3 Slide the paper width guide inward against the stack of envelopes until it stops Do not overload the input tray make sure the stack of envelopes fits within the input tray and is not higher than the top of the paper width guide Load other types of paper The following papers require extra attention to load them properly NOTE Not all paper sizes and paper types are available with all the functions on the HP All in One Some paper sizes and paper types can only be used if you are starting a print job
9. 1 ge 5 e E 3 v E 0 HREM MAY 3 BL IXURIUR RESMA SHIRT SJ T11363 2006 AY PRU X FEL BBE AE FH EA 33 M oH P2DR MASHRPABASMM SBE FSIT11363 2006 H PREI PREAMRHSS AMAT 7 ml AEREA FEAA ERK m ES LW RENEE SR 212 Technical information HP Deskjet F4200 All in One Series declaration of conformity according to ISO IEC 17050 1 and EN 17050 1 ra DECLARATION OF CONFORMITY invent DoC VCVRA 0811 01 Supplier s Name Hewlett Packard Company Supplier s Address 60 Alexandra Terrace 07 01 The Comtech Singapore 118502 declares that Product Name and Model HP Deskjet F4200 All In One Series Regulatory Model Number VCVRA0811 AC Power Adapter 0957 2242 Product Options All conforms to the following Product Specifications and Regulations EMC Class B CISPR 22 1997 A1 2000 A2 2002 EN 55022 1998 A1 2000 A2 2003 EN 55024 1998 A1 2001 A2 2003 EN 61000 3 2 2000 A2 2005 EN 61000 3 3 1995 A1 2001 FCC CFR 47 Part 15 CISPR 24 1997 A1 2001 A2 2002 Safety EN 60950 1 2001 EN 60825 1 1994 A1 2002 A2 2001 IEC 60950 1 2001 IEC 60825 1 1993 A1 1997 A2 2001 This device complies with part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired op
10. nk backup mode output Exitink backup mode Ink backup mode output Printing in ink backup mode slows the printer and affects the quality of printouts Installed print cartridge Result Black print cartridge Colors print as grayscale Colors print but black is grayed and is not a true Tri color print cartridge black Exit ink backup mode v o q Q x v S S Install two print cartridges in the HP All in One to exit ink backup mode For information about installing a print cartridge see Replace the print cartridges on page 64 Store the print cartridges Follow these guidelines to maintain and store HP print cartridges and to ensure consistent print quality Work with print cartridges 67 s 5 et D gt I v 2 T 3 1 9 E Chapter 10 When you remove a print cartridge from the product store it in an airtight plastic container to prevent the ink from drying out Keep all unused print cartridges in their original sealed packages until they are needed Store print cartridges at room temperature 15 35 degrees C or 59 95 degrees F Do not remove the plastic tape covering the ink nozzles until you are ready to install the print cartridge in the product If the plastic tape has been removed from the print cartridge do not attempt to reattach it Reattaching the tape damages the print cartridge A CAUTION Always turn
11. 59 Clean the lid backing ront trn itte Rene te eto rea rhe epe ere spi eoo E ERE FER Rd En ieee 60 Printa self test re POM M ek 61 Work with print cartridges sssessene nennen nenne enne mener 61 Handle the print Carttid GS e seed 62 Check the estimated ink evelSe eieiei i aia 63 Choose the right print cartridges eese iaaa etienne kite derat ann 63 Replace the print cartridges enne aaa Dn pd iva e oaa LR aede cupo Fede ade ge 64 MEX go ednedueem 67 Ink backup mode oUtpul 2 eire teen ettari tede eie t ie rend in ene debe nee dn datus 67 Exit ink backup mode sse eene eene nennen nennen nennen nnne enne 67 Store the printcartridges iiie nier idit i rH eve donee i Pn SR e Fe EE iii 67 Align the print cartridges esssseeeeenn enm enne 68 Clean the print Cartridges uice tenete rdi rre bred ear esee pea EY e pat due dai ieee aria adr veda 69 Clean the print cartridge contacts sssssesseeeeeene eme ennemis 69 Clean the area around the ink nozzles sssseseee emen 72 Remove ink from your skin and clothing sse 74 Shop for ink Supplies ecrit oie irre Pre r b etE E VER Pew Ee EET UE IE E NEEE 5 Troubleshooting View the Readme file 2 2 incerti ueris Cose docs adhoc He ue Fe po EL ec aie eed og Edad AER 77 Con
12. Click Portrait to print the document vertically on the page Click Landscape to print the document horizontally on the page Scale the document size The HP All in One allows you to print the document at a different size than the original To scale the document size 1 Make sure you have paper loaded in the input tray 2 Onthe File menu in your software application click Print 3 Make sure the product is the selected printer 4 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences Click the Features tab 6 In the Resizing options area click Scale to paper size and then click the appropriate paper size from the drop down list e Change the saturation brightness or color tone You can change the intensity of colors and the level of darkness in your printout by adjusting the Saturation Brightness and Color Tone options To change the saturation brightness or color tone 1 Make sure you have paper loaded in the input tray 2 Onthe File menu in your software application click Print 3 Make sure the product is the selected printer 4 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences Click the Color tab Click the More Color Options button 7
13. Related topics Work with print cartridges on page 61 Print on both sides of the page You can print two sided pages with the HP All in One manually When printing two sided pages make sure to use paper that is thick enough so that images do not show through to the other side To print on both sides of the page 1 2 3 4 or Load paper into the input tray On the File menu in your software application click Print Make sure the product is the selected printer Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences Click the Features tab In the Paper saving options area select Manual from the Two sided printing drop down list For binding do one of the following Forbinding on the top like a notebook or calendar select the Flip Pages Up check box This causes the odd and even pages of your document to print opposite of each other top to bottom This ensures that the top of the page is always at the top of the sheet when you flip the pages up in your bound document ow Print from your computer For binding on the side like a book or magazine click to clear the Flip Pages Up check box This causes the odd and even pages of your document to print opposite of each other left to right This ensures that the top of the page is always at the top of the sheet when you turn
14. To disable the service a On the Windows taskbar click Start right click My Computer and then click Manage The Computer Management appears Double click Services and Applications and then double click Services In the right pane right click Lexbceserver and then click Properties On the General tab in the Service status area click Stop From the Startup type drop down menu select Disabled and then click OK f Click OK to close the dialog box 5 Back up the Registry oaos To back up the Registry a On the Windows taskbar click Start b Depending on your operating system do one of the following e Windows Vista In Start Search type regedit and then press Enter When the User Account Control dialog box appears click Continue e Windows XP Click Run When the Run dialog box appears type regedit and then press Enter e Windows 2000 Click Registry and then click Export Registry The Registry Editor appears c Inthe Registry Editor select My Computer d With My Computer highlighted click File and then click Export e Browse to a storage location that is easy for you to remember for example My Documents or Desktop f Inthe Export Range area select All g Enter a filename for the backed up Registry HP suggests naming the file with the current date for example Registry Backup 04 01 07 h Click Save to save the Registry 140 Troubleshooting 6 Edit the registry To edit the Registry a Select
15. lt vo E a 5 If you are connecting the product through a USB hub make sure the hub is turned on If the hub is on try connecting directly to your computer Hardware setup troubleshooting 81 Chapter 12 Check other printers or scanners You might need to disconnect older products from your computer Try connecting the USB cable to another USB port on your computer After you check the connections try restarting your computer Turn the product off and then on again After you check the connections try restarting your computer Turn the product off and then on again f necessary remove and then install the software you installed with the product again For more information see Uninstall and reinstall the software on page 85 For more information on setting up the product and connecting it to your computer see the Setup Guide that came with the product x e c z o N gt e fe El co Cause The product and computer were not communicating with each other Software installation troubleshooting Use this section to solve any problems you might encounter while setting up the HP Photosmart software This section contains the following topics When insert the CD ROM into my computer s CD ROM drive nothing happens The Minimum System Checks screen appears Ared X appears on the USB connect prompt e received a message that an Unknown Error h
16. Print a multiple page document as a booklet Print multiple pages on a single sheet Print a multiple page document in reverse order Reverse an image for iron on transfers Print on transparencies Print a group of addresses on labels or envelopes Print a poster Print a Web page Print a borderless image Borderless printing lets you print to the top bottom and side edges of up to 216 x 279 mm 8 5 x 11 inch photo paper XX TIP Forthe best results use HP Advanced Photo Papers to print your photos Print from your computer To print a borderless image Remove all paper from the input tray Place the photo paper print side down on the right side of the input tray On the File menu in your software application click Print Make sure the product is the selected printer Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences Click the Features tab 7T nthe Size list click the size of photo paper loaded in the input tray If a borderless image can be printed on the specified size the Borderless printing check box is enabled 8 In the Paper Type drop down list click More and then select the appropriate paper type ou deco IN ee 9 4 NOTE You cannot print a borderless image if the paper type is set to Plain paper or to a typ
17. Related topics Control panel buttons on page 10 52 Print from your computer 8 Use the copy features The HP All in One allows you to produce high quality color and black and white copies on a variety of paper types To make copies the HP All in One and computer must be connected and turned on The HP Photosmart Software must also be installed and running on your computer prior to copying NOTE Ifyou are using the device with a computer running Windows 2000 Windows XP Starter Edition or Windows XP x64 some features might not be available For more information see Notice to Windows 2000 Windows XP x64 Edition and Windows XP Starter Edition users on page 208 rm o z 2 2 gt 2 o o d o 0 To make a copy scan the document or image and then print it This section contains the following topics e Make a copy Stop copying Make a copy To make a copy the HP All in One and computer must be connected and turned on The HP Photosmart Software must also be installed and running on your computer prior to copying To verify that the HP Photosmart Software is running on a Windows computer look for the HP Digital Imaging Monitor icon in the system tray at the lower right side of the screen near the time Make a copy 53 n ct F3 7 Q no lt h oO to re c O n Chapter 8 f NOTE Closing the HP Digital Imaging Monitor icon in
18. See 208 PIAST CS 209 Material safety data sheets nennen nnne nenne nennen nnns 209 Recycling programm eter rer HERR EEEE rrea araea ae ERR HERRREM ERIS 209 HP inkjet supplies recycling program seeseenn mmm 209 Energy Consutmplioh fies 5 rn re int E oH bee sds RE RHET He SERERE PEU ERR HERE RED eERE 209 Disposal of waste equipment by users in private households in the European a 210 iis picyeaeie T 210 dseucuL m 211 Notice 10 users Ini KOCA gea ui er coasted vus euet a t ccesa R 211 VCCI Class B compliance statement for users in Japan sssssssssssess 212 Notice to users in Japan about the power cord ssse e 212 Noise emission statement for Germany sssssesssseee eene 212 Toxic and hazardous substance table sssssssseeee emen 212 HP Deskjet F4200 All in One Series declaration of conformity ssssss 213 dI rcu 215 Contents Contents 1 HP Deskjet F4200 All in One Series Help For information about the HP All in One see HP All in One overview on page 9 Find more information on page 15 How do I on page 17 Connection information on page 19 Load originals and load paper on page 21 Print
19. Solution Check the estimated ink levels remaining in the print cartridges 4 NOTE Ink level warnings and indicators provide estimates for planning purposes only When you receive a low ink warning message consider having a replacement cartridge available to avoid possible printing delays You do not need to replace the print cartridges until print quality becomes unacceptable If there is ink remaining in the print cartridges but you are still noticing a problem print a self test report to determine if there is a problem with the print cartridges If the self test report shows a problem clean the print cartridges If the problem persists you might need to replace the print cartridges For more information see Print cartridge troubleshooting on page 88 Print a self test report on page 61 Cause The print cartridges needed to be cleaned or there was insufficient ink Printouts seem blurry or fuzzy Try the following solutions if your printout is smudged or unclear NOTE There is no problem with the ink supplies and replacing the print cartridges is unnecessary X TIP After reviewing the solutions in this section you can go to HP s support Web site to see if there is additional troubleshooting help For more information go to www hp com support Solution 1 Check the print settings Solution 2 Check the resolution of the image Print quality troubleshooting 103 Chapter 12
20. Solution 1 Check the print settings Solution Check the print settings Check the paper type setting to make sure it matches the type of paper loaded in the input tray Check the quality setting Use a higher quality setting to increase the amount of ink used for printing For more information see Set the paper type for printing on page 33 Change the print speed or quality on page 34 Print using Maximum dpi on page 41 E Em c oO a gt fo z E Q Cause The paper type or print quality settings were incorrectly If this did not solve the issue try the next solution Solution 2 Check the resolution of the image Solution Check the resolution of the image If you are printing a photo or graphic and the resolution is too low it will be blurry or fuzzy when printed If a digital photo or rasterized graphic has been resized it can be blurry or fuzzy when printed Cause The resolution of the image was low Printouts have vertical streaks Refer to this section if your printout has a lines streaks or marks on it that run up and down or lengthwise down the page NOTE There is no problem with the ink supplies and replacing the print cartridges is unnecessary Solution HP recommends that you use HP Advanced Papers or any other paper type that is appropriate for the product Always make sure the paper you are printing on is flat For best results whe
21. toy Iz 5 lt vo E a S o LT 3 Check to make sure you are using the correct print cartridges for your product For a list of compatible print cartridges see the printed documentation that came with the product 4 Remove the black print cartridge from the slot on the right Do not touch the ink nozzles or the copper colored contacts Check for possible damage to the copper colored contacts or ink nozzles Make sure the clear plastic tape has been removed If it is still covering the ink nozzles gently remove the clear plastic tape by using the pink pull tab Make sure you do not remove the copper colored tape containing the electrical contacts 1 Copper colored contacts Plastic tape with pink pull tab must be removed before installing Ink nozzles under tape Errors 187 Chapter 12 5 Reinsert the print cartridge by sliding it forward into the slot on the right Then push the print cartridge forward until it clicks into the socket E E c oO a gt fo e z 2 6 Repeat steps 1 and 2 for the tri color print cartridge on the left side Cause The indicated print cartridges were installed incorrectly If this did not solve the issue try the next solution Solution 2 Clean the print cartridge contacts Solution Clean the print cartridge contacts Make sure you have the following materials available Dry foam rubber swabs lint free cloth or any
22. 2 ii ciet e e Eae cite Foe anu p ene degen tapes 193 HP warranty and support l UE er ees ei ee ddd ne Re he GR 201 Print cartridge warranty information sese rre 201 SUPPOMt PTOCOSS P N 201 Before you call HP customer SUPPOMT 2 2 ccceseceeeseeceeee sen eeeensancesecccnesseneenenaaeeeresceeeenenensens 202 HP support by phohe onec hai a ae ee ceded hn EEA EERE 202 Phone support DetlOd 5 ine Pere ERR HR HRRRRED ma HERES ERR PER E cas E SEEEN 203 cerae ia 203 After the phone support period sssssssseeeneenm emen ener nnne 203 Additional warranty options sssseseeeeeeeeen emen eene enne en nennen nennen 203 HP Quick Exchange Service Japan esee ene eene 204 HP Korea customer suppott i erotic enden eet ibo de ebd deba dune deo cea d Unus 204 Prepare the product for shipment Linee cane reet ina etin ice eva tn eani Ina on Pa Ene dan FR taa 205 Pack the PhOGUCh e A 205 Technical information resin te 207 Notice to Windows 2000 Windows XP x64 Edition and Windows XP Starter Edition UII 208 Contents Environmental product stewardship program essen en 208 Due di E
23. Print a photo on photo paper 1 inci itineris eiriaa io ree no d iban dite 40 Print using Maximum dpi sssessseseeneeenene enne nn enne nennen nnn nennen enn 41 Print on both sides of the page s iisicieeieeeneee ine dtu tee td nete haad hne dk Lanes 42 Print a multiple page document as a booklet 43 Print multiple pages on a single sheet ssssseeee emen 45 Print a multiple page document in reverse order ssseee e 46 Reverse an image for iron on transfers sssssssseeee mme 47 Print n tranSParencCles eeir euena a iee Feo ege ato de c RTL e o uada eee 48 Print a group of addresses on labels or envelopes ssem 48 Print pOSte p ETE 49 Pinta WED Pag GC e 49 Stop Woisial oe mL Bin lie nee he bene hee Rae eee ae eee 50 Resume a printjob Een PI num re ee 51 Use the copy features Make ar COPY Mc IE 53 SLOP COPYING cH RR 54 Use the scan features SIewhEeun e 55 Edit scanned image unie eet inete uri toa UAI Taa aa Lese bed Dese bre durus 57 Edit a scanned document sssssssssssseeeee eene nenne enne nnne nnns 57 SLOP SCANS eee EID EE DL OL eens 57 Maintain the HP All in One Clean the HP All in One rrt rri ertet rar dune casters iiia ianiai 59 Clean the exterior nr Ere te Mr REP ERR Rt E OI PRIMER prod 59 SECRET rs
24. c oO a gt fo z E Q Solution 1 Make sure that the product is turned on Solution Look atthe On button located on the product If it is not lit the product is turned off Make sure the power cord is firmly connected to the product and plugged into a power outlet Press the On button to turn on the product Cause The product was turned off If this did not solve the issue try the next solution Solution 2 Make sure your computer is turned on Solution Turn on your computer Cause The computer was not turned on If this did not solve the issue try the next solution Solution 3 Make sure your computer is connected to the product by a USB cable Solution Connect your computer to the product with a standard USB cable For more information see the Setup Guide Cause Your computer was not connected to the product by a USB cable If this did not solve the issue try the next solution Solution 4 Make sure the HP Photosmart Software is installed on your computer Solution Insert the product installation CD and install the software For more information see the Setup Guide Cause The HP Photosmart Software was not installed on your computer If this did not solve the issue try the next solution 120 Troubleshooting Solution 5 Make sure the HP Photosmart Software is running on your computer Solution Open the software you installed with the product and try scanning again Ef NOTE To
25. e Solution 1 Check the margins in your software application e Solution 2 Make sure the document can fit on a supported paper size e Solution 3 Remove and reload the paper in the input tray Solution 1 Check the margins in your software application Solution Make sure the margin settings for the document do not exceed the printable area of the product To check your margin settings 1 Preview your print job before sending it to the product In most software applications click the File menu and then click Print Preview 2 Check the margins The product uses the margins you have set in your software application as long as they are greater than the minimum margins the product supports For more information about setting margins in your software application see the documentation that came with the software 3 Cancel the print job if the margins are not satisfactory and then adjust the margins in your software application Cause The margins are not set correctly in your software application If this did not solve the issue try the next solution 116 Troubleshooting Solution 2 Make sure the document can fit on a supported paper size Solution Make sure the layout of the document you are trying to print fits on a paper size supported by the product To preview the print layout 1 Load the correct paper size into the input tray 2 Preview your print job before sending it to the product In most software applica
26. en al momanto de la elininaci n eyudor a preservar recuos naturales y a garanfizar que el reside prole la salud y e medio ambiente Si desea informacion adicional sobre los fogoros donde puede dejar estos residuos pora su recidodo p ngase en conacio con kis quteridades Locales de su ciudad con dl servicio de gesti n de residuos dom sticos o con je fienda donde edquin al producto Likvidace vyslou il ho za zen u ivateli v dom cnosti v zem ch EU Tato zna ka na produktu nebo na jeho abalu ozna uje e tento produkt nesm b t likvidov n prestim vyhozen m do b n ho domovn ho odpadu Odpov d te za to e vyslou il za zen bude pled no k likvidaci do stanoven ch sb m ch mist ur en ch k recyklaci vyslou ilych elekr k ch a elektronick ch za zen likvidace vyslou il ho za zen samostatn m Sb rem a recyklaci napom h zachov n phirodnich zloj a majifuje e recy ace probshne zpbscbem chr nicim idsk zdrav a ivotni prasifed Dal informace o tom kam m ete vios zarizeni p edat k recyklaci miele z skat od ad m stn samospr vy od spole nosti prov d j c svoz a likvidaci domovn ho odpadu nebo v obchod kde jste produkt zakoupili Bortskaffelse af affaldsudstyr for brugere i private husholdninger i EU Dette symbol p produket eller p dels emballage indikerer at produktet ikke m boriskaffes sammen med andet husholdningsaffald stedet er det dit ansvar at boriskaffe af
27. pages or lines at the end of the document Cause The document you are printing contains an additional blank page If this did not solve the issue try the next solution Solution 3 Load more paper in the input tray Solution If the product has only a few sheets remaining load more paper in the input tray If there is plenty of paper in the input tray remove the paper tap the stack of paper against a flat surface and reload the paper into the input tray For more information see Load full size paper on page 24 Cause The product was out of paper If this did not solve the issue try the next solution Solution 4 Check the print cartridges for protective tape Solution Check each print cartridge The tape might have been removed from the copper colored contacts but still might cover the ink nozzles If the tape is still 118 Troubleshooting covering the ink nozzles carefully remove the tape from the print cartridges Do not touch the ink nozzles or the copper colored contacts toy Iz 5 lt vo amp a S LT 1 Copper colored contacts Plastic tape with pink pull tab must be removed before installing Ink nozzles under tape For more information see Replace the print cartridges on page 64 Cause The protective plastic tape was only partially removed from the print cartridge Ink is spraying the inside of the HP All in One when pri
28. print settings brightness 35 color tone 35 layout 34 orientation 34 paper size 32 paper type 33 print quality 93 quality 34 reduce enlarge 35 resizing options 35 resolution 34 saturation 35 speed 34 printer sharing Mac 19 Windows 19 printing with one print cartridge 67 Printing Shortcuts tab 36 problems copy 119 error messages 129 print 107 scan 125 Q quality print 34 R Readme file 77 recycle ink cartridges 209 regulatory notices 211 reinstall software 85 removing ink from skin and clothing 74 replace print cartridges 64 reports self test 61 resolution print 34 resume print job 51 S saturation change in print 35 scan blank 127 cancel 57 crop incorrect 127 documents 55 edit image 57 fails 126 features 55 halts 125 no scan options error 170 page layout incorrect 127 photos 55 scan specifications 208 stop 57 text appears as dotted lines 127 text format incorrect 127 text incorrect 128 troubleshooting 125 scan glass clean 59 self test report 61 set print options 32 36 ship your product 205 smeared ink 94 software application print from 31 software installation reinstall 85 troubleshoot 82 uninstall 85 speed print 34 start copy black 11 color 11 status lights overview 12 stop copy 54 print job 50 scan 57 support process 201 system requirements 207 T T shirt transfers See iron on transfers technical information copy specifications 207 paper tray capacities 207 scan s
29. s 5 t 5 5 gt D I v 2 i 3 1 9 E Chapter 10 Make sure you have the following materials available Dry foam rubber swabs lint free cloth or any soft material that will not come apart or leave fibers x TIP Coffee filters are lint free and work well for cleaning print cartridges Distilled filtered or bottled water tap water might contain contaminants that can damage the print cartridges A CAUTION Do not use platen cleaners or alcohol to clean the print cartridge contacts These can damage the print cartridge or the product To clean the print cartridge contacts 1 Turn on the product and open the print cartridge door The print carriage moves to the far right side of the product 2 Wait until the print carriage is idle and silent and then unplug the power cord from the back of the product 3 Lightly press down on the print cartridge to release it and then pull it towards you out of the slot Bf NOTE Do notremove both print cartridges at the same time Remove and clean each print cartridge one at a time Do not leave a print cartridge outside the HP All in One for more than 30 minutes 4 Inspect the print cartridge contacts for ink and debris buildup 5 Dip a clean foam rubber swab or lint free cloth into distilled water and squeeze any excess water from it 6 Hold the print cartridge by its sides 70 Maintain the HP All in One 7 Clean only the copper col
30. 3 Right click the product and select Delete 4 Wait several seconds and then reconnect the product to the computer with the USB cable 5 Follow any onscreen prompts to reinstall the product Cause There might have been a problem when you originally installed the product If this did not solve the issue try the next solution Solution 5 Uninstall and reinstall the HP Photosmart Software Solution Uninstall the complete HP Photosmart Software from the computer and then reinstall it using the CD that came with your product To uninstall and reinstall the software 1 Onthe Windows taskbar click Start Settings Control Panel 2 Double click Add Remove Programs 3 Remove all the items that are related to the HP scanning software A message appears on the computer to restart after removing some programs from the Add Remove Programs list 4 Select Click here to restart later 5 Disconnect the product from your computer and then restart your computer f NOTE Itis important that you disconnect the product before restarting your computer Do not connect the product to your computer until after you have reinstalled the software 6 Insertthe HP Photosmart CD ROM into your computer s CD ROM drive and then start the Setup program 4 NOTE If the Setup program does not appear locate the setup exe file on the CD ROM drive and double click it 160 Troubleshooting 7 Follow the onscreen instructions and the in
31. Adjustthe brightness indicators Cause The brightness was not set correctly in the software If this did not solve the issue try the next solution Solution 2 Make sure that the glass and the back of the document lid are clean Solution Turn off the product unplug the power cord and use a soft cloth to wipe the glass and the back of the document lid For more information see e Clean the lid backing on page 60 Clean the glass on page 59 Cause The glass and the back of the document lid were not clean If this did not solve the issue try the next solution Solution 3 Make sure that the scan document settings are set to the correct optical character recognition OCR language Solution Select the correct OCR language in the software NOTE Ifyou are using the HP Photosmart Software the Optical Character Recognition OCR software might not be installed on your computer To install the OCR software you must re insert the software disk and select OCR under the Custom installation options 128 Troubleshooting See the documentation that came with Readiris or whichever OCR software you use for information on how to select the OCR language Cause The scan document settings were not set to the correct optical character recognition OCR language The OCR language tells the software how to interpret the characters it sees in the original image If the OCR language does not match the language in
32. Deskjet with product name and software version number HP Software update HP Share to web HP Solution Center HP Director HP Memories Disk Greeting Card Creator 32 toy c 5 lt vo E a S LT Cause There might have been a problem when you originally installed the HP Photosmart Software Product was not found Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Reset the product Solution 2 Check the power cord and USB cable Solution 3 Restart the computer Solution 4 Uninstall and reinstall the product Solution 5 Uninstall and reinstall the HP Photosmart Software Solution 1 Reset the product Solution Turn off the product and reset it by disconnecting the power cord Wait 60 seconds and then plug in the power cord Turn on the product Cause You needed to reset the product If this did not solve the issue try the next solution Errors 157 Chapter 12 Solution 2 Check the power cord and USB cable Solution Make sure that the power cord and USB cable are properly attached and plugged in Also make sure that the product is turned on To check the power supply 1 Make sure the power cord is firmly connected to both the product and the power adaptor Plug
33. Monitor icon is not present restart the computer 3 After the computer restarts try to scan again Cause The Digital Imaging Monitor was not running If this did not solve the issue try the next solution Solution 4 Check the status of the product Solution Check the status of the product in the HP Solution Center To check the status of the product 1 On the Windows taskbar click Start Programs or All Programs HP HP Solution Center 2 Verify that the product is listed in the Select Device area or that the appropriate tab is selected 3 Click Status If the product is working properly a message appears indicating your product is ready 136 Troubleshooting 5 6 Cause There might have been two instances of the product connected to the HP Solution Center If this did not solve the issue try the next solution If you receive a Disconnected error message then check whether there is another instance or another tab for the product with a copy number included such as HP Deskjet F4200 All in One Series 2 Select the second instance of the product and repeat steps 2 through 4 Try to scan again Solution 5 Check the power supply fo Iz 5 lt vo x a S e LT Solution Check the power supply To check the power supply 1 US Oe 9 9 Make sure the power cord is firmly connected to both the product and the power adaptor Plug the power cord into a power outlet surge protec
34. Remove Programs 3 Remove all the items that are related to the HP scanning software A message appears on the computer to restart after removing some programs from the Add Remove Programs list 4 Select Click here to restart later 5 Disconnect the product from your computer and then restart your computer f NOTE Itis important that you disconnect the product before restarting your computer Do not connect the product to your computer until after you have reinstalled the software 6 Insertthe HP Photosmart CD ROM into your computer s CD ROM drive and then start the Setup program 4 NOTE If the Setup program does not appear locate the setup exe file on the CD ROM drive and double click it 166 Troubleshooting 7 Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the product 8 If you are still having trouble scanning remove the following additional applications from the Add Remove Programs list if they are present A CAUTION If the computer is manufactured by HP or Compaq do not Cause remove any applications other than those listed below HP Imaging device functions HP Document Viewer HP Photosmart Essential HP Image Zone HP Photo and imaging gallery HP Photosmart Officejet Deskjet with product name and software version number HP Software update HP Share to web HP Solution Center HP Director HP Memories Disk Greeting Card Cre
35. Select the type of paper that you have loaded and then click OK gl View the print resolution The printer software displays the print resolution in dots per inch dpi The dpi varies according to the paper type and print quality that you select in the printer software Change the print settings for the current job 33 Chapter 7 To view the print resolution 1 Make sure you have paper loaded in the input tray 2 Onthe File menu in your software application click Print 3 Make sure the product is the selected printer 4 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences Click the Features tab 6 Inthe Print Quality drop down list select the appropriate print quality setting for your project 7 Inthe Paper Type drop down list select the type of paper that you have loaded 8 Click the Resolution button to view the print resolution dpi o Change the print speed or quality The HP All in One automatically chooses a print quality and speed setting depending on the paper type setting you select You can also change the print quality setting to customize the speed and quality of the print process To select a print speed or quality 1 Make sure you have paper loaded in the input tray 2 On the File menu in your software application click Print 3 Make sure the product is the
36. Work with print cartridges To ensure the best print quality from the product you will need to perform some simple maintenance procedures This section provides guidelines for handling the print cartridges and instructions for replacing aligning and cleaning the print cartridges You might also need to check your print cartridges if the Check Print Cartridge light is on This might mean that the print cartridges are not installed properly or are missing the Work with print cartridges 61 s E Id D gt EE Uu 2 T 3 1 Oo Chapter 10 plastic tape has not been removed from the print cartridges the print cartridges are low on ink or the print carriage is blocked This section contains the following topics Handle the print cartridges e Check the estimated ink levels Choose the right print cartridges Replace the print cartridges Use ink backup mode Store the print cartridges Align the print cartridges Clean the print cartridges Clean the print cartridge contacts Clean the area around the ink nozzles e Remove ink from your skin and clothing Handle the print cartridges 62 Before you replace or clean a print cartridge you should know the part names and how to handle the print cartridges Copper colored contacts Plastic tape with pink pull tab must be removed before installing Ink nozzles under tape H
37. all the items that are related to the HP scanning software E Em c oO a gt fo z E Q A CAUTION Ifthe computer is manufactured by HP or Compaq do not remove any applications other than those listed below HP Imaging device functions HP Document Viewer HP Photosmart Essential HP Image Zone HP Photo and imaging gallery HP Photosmart Officejet Deskjet with product name and software version number HP Software update HP Share to web e HP Solution Center HP Director HP Memories Disk Greeting Card Creator 32 d Goto C Program Files HP Or C Program Files Hewlett Packard for some older products and delete the Digital Imaging folder e Goto C WINDOWS and rename the twain_32 folder to twain 32 old 3 Turn off programs that run in the background 4 NOTE When the computer is turned on a software group called the Terminate and Stay Resident TSR programs automatically loads These programs activate some of the computer utilities such as the anti virus Software but are not required for the computer to function Occasionally TSR s prevent the HP software from loading so that it does not install properly In Windows Vista Windows XP and Windows 2000 use the MSCONFIG utility to prevent TSR programs and services from starting up 146 Troubleshooting To turn off programs that run in the background a b j On the Windows taskbar click Start Depending o
38. applications you might need to add more memory to your computer See the user guide that came with your computer for more information Cause Toomany applications were running on your computer These applications occupied your computer memory 126 Troubleshooting Scanned image is blank Solution Load your original print side down on the right front corner of the glass te c 5 lt vo E a S LT Cause The original was placed incorrectly on the glass Scanned image is incorrectly cropped Solution The autocropping feature in the software crops anything that is not part of the main image Sometimes this might not be what you want In that case turn off autocropping in the software and crop the scanned image manually or not at all Cause The software was set to automatically crop scanned pictures Scanned image has incorrect page layout Solution Turn off autocropping in the software to retain the page layout Cause The automatic cropping feature in the software was changing the page layout Text format is incorrect Solution Some applications cannot handle framed text formatting Framed text is one of the scan document settings in the software It maintains complex layouts such as multiple columns from a newsletter by putting the text in different frames boxes in the destination application In the software select the correct format so that the scanned text layout and
39. authority to operate the equipment This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Notice to users in Korea ASAI SLL BS 7171 0 JIZIE ule 8oz sau He SSE He 7724 FAANSUWME g amp GE ASO ASE F UELH Regulatory notices c amp p i E 5 T Z lt o o ud 211 Chapter 14 VCCI Class B compliance statement for users in Japan CORB PRUBRES SERBS E RISE VCC ORELL R24 IIA Bissxd EIC CORE RERCEATOCCEANMELTUNETA Z OREN PUAPCTLEVAY Ria MI MRL TEA na t FERREE ETT CEPHWETF BR RUS BCH TIEL URW RUZLTREW Notice to users in Japan about the power cord Rmt Akn ERI RERET U We NEBRI KM oS CHIESE UA Noise emission statement for Germany Ger uschemission LpA 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T 19 Toxic and hazardous substance table EX EI E 878 BU RS ROMEBIR E BETIEN TUS E ROME RER HEX ERE BAR PPE SREB 5B M gt lt IO p lt x lt P lt P lt fo P lt P lt P lt Jo Jo ja I e e o x le Ie lo lo l lo jo X eerepbepre eeoj eoep epre pello poopeoooosojljjlo pooeooooesojljjlo 4 Q z
40. be removed before installing 3 Ink nozzles under tape 5 Reinsert the print cartridge by sliding it forward into the slot on the right Then push the print cartridge forward until it clicks into the socket 6 Repeat steps 1 and 2 for the tri color print cartridge on the left side Cause The indicated print cartridges were installed incorrectly If this did not solve the issue try the next solution Solution 2 Clean the print cartridge contacts Solution Clean the print cartridge contacts on the print carridge s that are experiencing the problem 196 Troubleshooting Make sure you have the following materials available Dry foam rubber swabs lint free cloth or any soft material that will not come apart or leave fibers X TIP Coffee filters are lint free and work well for cleaning print cartridges Distilled filtered or bottled water tap water might contain contaminants that can damage the print cartridges A CAUTION Do not use platen cleaners or alcohol to clean the print cartridge contacts These can damage the print cartridge or the product toy Iz 5 lt vo 2 Q S o To clean the print cartridge contacts 1 Turn on the product and open the print cartridge door The print carriage moves to the far right side of the product 2 Waituntil the print carriage is idle and silent and then unplug the power cord from the back of the product 3 L
41. completed all of the steps provided in the previous solutions contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Cause Your product needs servicing 174 Troubleshooting Paper jam or misfeed Solution Clear the paper jam For more information see Clear paper jams on page 86 Cause The HP All in One had a paper jam Paper mismatch Solution Change the print setting or load the appropriate paper in the input tray toy c 5 lt vo 2 Q 5 o LT For more information see Set the paper type for printing on page 33 e Choose papers for printing and copying on page 21 Cause The print setting for the print job did not match the paper type or size loaded in the product Wrong paper width Solution Change the print setting or load the appropriate paper in the input tray For more information see Set the paper type for printing on page 33 Choose papers for printing and copying on page 21 Cause The print setting for the print job did not match the paper type or size loaded in the product Power and connection messages The following is a list of power and connection related error messages HP All in One not found Communication test failed Improper shutdown Two way communication lost Errors 175 C
42. devices to remove jammed paper Always use caution when removing jammed paper from inside the product If the print carriage is stuck on the right side a Check for any paper or object that might be restricting the print carriage b Move the print carriage all the way to the left side c Check the paper path all the way to the right side and remove any paper still in the product If the print carriage is stuck on the left side a Check for any paper or object that may be restricting the print carriage b Move the print carriage all the way to the right side c Check the paper path all the way to the left side and remove any paper still in the product If the print carriage is stuck in the middle a Check for any paper or object that may be restricting the print carriage b Move the print carriage all the way to the left side c Check the paper path all the way to the right side and remove any paper still in the product d Move the print carriage all the way to the right side e Check the paper path all the way to the left side and remove any paper still in the product Close the front access door Check for a paper jam in the rear access door To check for a paper jam in the rear access door a Press inthe tab on the rear access door to release the door Remove the door by pulling it away from the product 182 Troubleshooting 7 a b c d e Cause b c Do one of the following depending upon the
43. did not solve the issue try the next solution Solution 2 Check the paper loaded in the input tray Solution Make sure the paper is loaded correctly and that it is not wrinkled or too thick Load paper with the side you want to print on facing down For example if you are loading glossy photo paper load the paper with the glossy side down Ifthe paper is too close to the print cartridge during printing the ink might be smeared This can happen if the paper is raised wrinkled or very thick such as a mailing envelope Make sure the paper lays flat in the input tray and is not wrinkled For more information see Load paper on page 24 Information on paper on page 88 Cause The paper was loaded incorrectly or it was wrinkled or too thick If this did not solve the issue try the next solution Solution 3 Check the paper type Solution HP recommends that you use HP Advanced Papers or any other paper type that is appropriate for the product Always make sure the paper you are printing on is flat For best results when printing images use HP Advanced Photo Paper Store photo media in its original packaging inside a resealable plastic bag on a flat surface in a cool dry place When you are ready to print remove only the paper you plan to use immediately When you have finished printing return any unused photo paper to the plastic bag This will prevent the photo paper from curling 4 NOTE T
44. different type or size In the Basic Options area select a print quality from the Print Quality drop down list The default print quality is Normal Click OK to return to the Properties dialog box If you want to print the photo in black and white click the Color tab and select the Print in grayscale check box Click OK and then click Print or OK in the Print dialog box NOTE Do notleave unused plain paper in the input tray The paper might start to curl which could reduce the quality of your printout Plain paper should be flat before printing Print a photo on photo paper To achieve the best print quality HP recommends using HP papers that are specifically designed for the type of project you are printing along with genuine HP ink HP papers and HP ink are specifically designed to work well together to provide high quality output For photo printing HP recommends that you use HP Advanced Photo Papers with the product To print a photo on photo paper 1 Remove all paper from the input tray and then load the photo paper print side down On the File menu in your software application click Print Make sure the product is the selected printer Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences Click the Features tab 40 Print from your computer 6 10 In the Basi
45. drive and then start the Setup program D c 5 lt vo ED a S o LT NOTE Ifthe Setup program does not appear locate the setup exe file on the CD ROM drive and double click it Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the product If you are still having trouble scanning remove the following additional applications from the Add Remove Programs list if they are present A CAUTION If the computer is manufactured by HP or Compaq do not remove any applications other than those listed below HP Imaging device functions HP Document Viewer HP Photosmart Essential HP Image Zone HP Photo and imaging gallery HP Photosmart Officejet Deskjet with product name and software version number HP Software update HP Share to web e HP Solution Center HP Director HP Memories Disk Greeting Card Creator 32 Cause There might have been a problem when you originally installed the HP Photosmart Software Error occurred while communicating with the product Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Reset the product Solution 2 Check the power cord and USB cable Solution 3 Restart the computer Sol
46. example the colors in your graphic or photo look one way on your computer screen but print out differently or magenta was replaced with cyan in your printout Colors run into each other or look like they are smeared on the page The edges might have a feathering appearance instead of being sharp and defined Trythe following solutions ifthe colors appear wrong inaccurate or bleed into each other e Solution 1 HP recommends using genuine HP print cartridges e Solution 2 Check the paper loaded in the input tray e Solution 3 Check the paper type e Solution 4 Check to see if the product is in ink backup mode e Solution 5 Check the print settings e Solution 6 Clean the print cartridges Solution 1 HP recommends using genuine HP print cartridges Solution Check to see if your print cartridges are genuine HP print cartridges 94 Troubleshooting HP recommends that you use genuine HP print cartridges Genuine HP print cartridges are designed and tested with HP printers to help you easily produce great results time after time NOTE HP cannot guarantee the quality or reliability of non HP supplies Printer service or repairs required as a result of using a non HP supply will not be covered under warranty If you believe you purchased genuine HP print cartridges go to www hp com go anticounterfeit Cause Non HP ink was being used toy Iz 5 lt vo 2 Q S o LT If this
47. from the Print dialog box in a software application They are not available for copying Papers that are only available for printing from a software application are indicated as such HP Premium Inkjet Transparency Film A Insert the film so that the white transparency strip with arrows and the HP logo is on top and is going into the input tray first 4 NOTE The HP All in One cannot automatically detect the paper type For best results set the paper type to transparency film in the software before printing onto transparency film k 7 a Q ge D Ke ge c c 22 fo me is l HP Iron On Transfers for printing only 1 Flatten the transfer sheet completely before using it do not load curled sheets X TIP To prevent curling keep transfer sheets sealed in the original package until you are ready to use them 2 Locate the blue stripe on the nonprinting side of the transfer paper and then manually feed one sheet at a time into the input tray with the blue stripe facing up Load paper 29 Chapter 6 For best results set the paper type before copying or printing Related topics Load photo paper on page 26 Set the paper type for printing on page 33 r fo o a e ch e 3 p 7 t 3 a o t a gei f E 7 30 Load originals and load paper 7 Print from your computer The HP All in One can be used with any software application th
48. from the Size drop down list select More Then select an appropriate size Click OK and then click Print or OK in the Print dialog box 4 NOTE The product automatically waits for transparencies to dry before releasing them Ink dries slower on film than on plain paper Make sure you allow enough time for the ink to dry before handling the transparency Print a group of addresses on labels or envelopes 48 With the HP All in One you can print on a single envelope a group of envelopes or label sheets designed for inkjet printers To print a group of addresses on labels or envelopes 1 Printa test page on plain paper first 2 Place the test page on top of the label sheet or envelope and hold both up to the light Check the spacing for each block of text Make adjustments as needed 3 Load the labels or envelopes into the input tray A CAUTION Do notuse envelopes with clasps or windows They can get stuck in the rollers and cause paper jams 4 Ifyou are printing on envelopes do the following a Display the print settings and click the Features tab b Inthe Resizing Options area click the appropriate envelope size in the Size list 5 Click OK and then click Print or OK in the Print dialog box Related topics Load envelopes on page 28 Print from your computer Print a poster You can create a poster by printing a document on multiple pages The HP All in One prints dotted lines on some pages to indicate
49. from your computer on page 31 Use the copy features on page 53 Use the scan features on page 55 Maintain the HP All in One on page 59 Shop for ink supplies on page 75 HP warranty and support on page 201 Technical information on page 207 NOTE If you are using the product with a Windows 2000 computer some features may not be available For more information see Notice to Windows 2000 Windows XP x64 Edition and Windows XP Starter Edition users on page 208 o o T 7 o t Q iz lt o o A t mi ES 7 E e a x HP Deskjet F4200 All in One Series Help 7 Chapter 1 uv iw um D A N t 2 8 HP Deskjet F4200 All in One Series Help 2 HP All in One overview The HP Deskjet F4200 All in One Series is a versatile device that enables easy to use copying scanning and printing Print from your computer The HP All in One can be used with any software application that allows printing You can print a range of projects such as borderless images newsletters greeting cards iron on transfers and posters Scan Scanning is the process of converting text and pictures into an electronic format for your computer You can scan almost anything photos magazine articles and text documents on the HP All in One Copy The HP All in One allows you to produce high quality color and black and white copies on a varie
50. has a fatal error 1 Turn off the product 2 Unplug the power cord 3 Wait a minute then plug the power cord back in 4 Turn on the product If the problem persists contact HP Support Use the HP Photosmart software The HP Photosmart Software provides a fast and easy way to make prints of your photos It also provides access to other basic HP imaging software features such as saving and viewing your photos For more information on using the HP Photosmart Software Check the Contents panel on the left Look for the HP Photosmart Software Help contents book at the top If you do not see the HP Photosmart Software Help contents book at the top of the Contents panel access the software help through the HP Solution Center Ef NOTE The HP Photosmart software supports the following file formats BMP DCX FPX GIF JPG PCD PCX TIF PICT PSD PCS EPS TGA SGI PDF and PNG z 2 gt E o gt fo v Q lt a x Use the HP Photosmart software 13 Chapter 2 x v 2 5 O Ss o lt 7 es GA z 14 HP All in One overview 3 Find more information You can access a variety of resources both printed and onscreen that provide information about setting up and using the HP All in One Setup Guide The Setup Guide provides instructions for setting up the HP All in One and installing software Make sure you follow the steps in the Setup Guide in order If you h
51. inserted paper type If this did not solve the issue try the next solution Solution 9 Check for a paper jam Solution Clear the paper jam For more information see Clear paper jams on page 86 Cause The product had a paper jam Parts of the original do not appear or are cut off Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Place the original correctly on the glass e Solution 2 Clean the scanner glass 122 Troubleshooting Solution 1 Place the original correctly on the glass Solution Load your original print side down on the right front corner of the glass toy Iz 5 lt vo E a S o LT Cause The original was placed incorrectly on the glass If this did not solve the issue try the next solution Solution 2 Clean the scanner glass Solution Clean the scanner glass and make sure that there are no foreign materials adhering to it For more information see Clean the glass on page 59 Cause The scanner glass was dirty causing the product to include an area in the copy that was larger than the document The printout appears enlarged on the page Solution Ensure that your Copy settings are chosen correctly If the problem persists debris might be stuck on the gla
52. need to replace the print cartridges until print quality becomes unacceptable 4 NOTE HP cannot guarantee the quality or reliability of non HP supplies Printer service or repairs required as a result of using of a non HP supply will not be covered under warranty If you believe you purchased genuine HP print cartridges go to www hp com go anticounterfeit For more information see Replace the print cartridges on page 64 Cause The original HP ink in the indicated print cartridges was depleted Low on ink Solution Ink level warnings and indicators provide estimates for planning purposes only When you receive a low ink warning message consider having a replacement Errors 179 Chapter 12 cartridge available to avoid possible printing delays You do not need to replace the print cartridges until print quality becomes unacceptable If you have installed a refilled or remanufactured cartridge or a cartridge that has been used in another product the ink level indicator may be inaccurate or unavailable For HP product return and recycling information visit us at www hp com recycle Cause The indicated print cartridges were estimated to be low on ink and might need to be replaced soon Printing in ink backup mode E E c oO a gt fo I4 2 Solution If you receive the ink backup mode message and two print cartridges are installed in the product verify that the protective
53. of paper fits within the input tray and is no higher than the top of the paper width guide For best results set the paper type before copying or printing Related topics Recommended papers for printing and copying on page 22 View the print resolution on page 33 Load index cards You can load index cards into the input tray of the HP All in One to print notes recipes and other text For best results set the paper type before copying or printing B NOTE The HP All in One leaves a 1 2 cm 0 5 inch border on one short edge Before printing many cards print one test card to make sure that the border does not crop your text k 7 a is Q me D Ke o c i HD 22 fo o is l Load paper 27 Chapter 6 To load index cards in the input tray 1 Remove all paper from the input tray 2 Insert the stack of cards vertically short edge facing outwards with the side you want to print on facing down into the far right side of the input tray Slide the stack of cards forward until it stops 3 Slide the paper width guide inward against the stack of cards until it stops Do not overload the input tray make sure the stack of cards fits within the input tray and is no higher than the top of the paper width guide For best results set the paper type before copying or printing Related topics Load photo paper on page 26 e View the print resolution on page 33
54. of the USB devices plugged in then connect a powered USB hub between the product and the computer This might help to establish or to maintain communication between the computer and the product See the following section for more information about USB hubs 144 Troubleshooting To print a self test report 1 Load letter or A4 unused plain white paper into the input tray 2 Press and hold the Cancel button and then press the Start Copy Color button The product prints a self test report which might indicate the source of the printing problem A sample of the ink test area of the report is shown below Ft m j dal H H PT PLI m toy c 5 lt vo E a S o 3 Make sure the test patterns show a complete grid and the thick color lines are complete If more than a few lines in a pattern are broken this might indicate a problem with the nozzles You might need to clean the print cartridges Ifthe black line is missing faded streaked or shows lines this might indicate a problem with the black print cartridge in the right slot If any of the color lines are missing faded streaked or show lines this might indicate a problem with the tri color print cartridge in the left slot More information about using a USB hub e Verify that the USB hub is a powered hub and the power adapter is plugged in Some powered hubs do not include the power adapter as a standard item The hub must be plugged
55. or exterior of the product as this might damage it Plug in the power cord and then turn on the product Print a self test report If you are experiencing problems with printing print a self test report before you replace the print cartridges This report provides useful information on several aspects of your product including your print cartridges To print a self test report 1 2 Related topics Load letter or A4 unused plain white paper into the input tray Press and hold the Cancel button and then press the Start Copy Color button The product prints a self test report which might indicate the source of the printing problem A sample of the ink test area of the report is shown below TRUTH Make sure the test patterns show a complete grid and the thick color lines are complete If more than a few lines in a pattern are broken this might indicate a problem with the nozzles You might need to clean the print cartridges Ifthe black line is missing faded streaked or shows lines this might indicate a problem with the black print cartridge in the right slot If any ofthe color lines are missing faded streaked or show lines this might indicate a problem with the tri color print cartridge in the left slot 9 Ed a ne oO ES S i Clean the print cartridges on page 69 Replace the print cartridges on page 64 Control panel buttons on page 10
56. piece of plastic tape has been removed from each print cartridge When plastic tape covers the print cartridge contacts the product cannot detect that the print cartridge is installed Copper colored contacts 2 Plastic tape with pink pull tab must be removed before installing Ink nozzles under tape For more information see Use ink backup mode on page 67 Cause When the product detected that only one print cartridge is installed ink backup mode is initiated This printing mode lets you print with a single print cartridge but it slows the product and affects the quality of printouts The print carriage is stalled Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Print a self test report e Solution 2 Clear the print carriage Solution 3 Check the power source 180 Troubleshooting Solution 1 Print a self test report Solution Print a self test report to see if the product can print To print a self test report 1 Load letter or A4 unused plain white paper into the input tray 2 Press and hold the Cancel button and then press the Start Copy Color button The product prints a self test report which might indicate the source of the printing problem A sample of the ink test a
57. planning purposes only For more information see Check the estimated ink levels on page 63 Make sure you turn off the product by pressing the On button A CAUTION Do not turn off the product by turning off a power strip or unplugging the power cord from it If you improperly turn off the product the print carriage does not return to the correct position and the print cartridges can dry out To achieve the best print quality HP recommends using HP papers that are specifically designed for the type of project you are printing along with genuine HP ink HP papers and HP ink are specifically designed to work well together to provide high quality output Check the product settings to make sure that the print mode and paper selection is correct for the paper and the task For more information see Set the paper type for printing on page 33 and Choose papers for printing and copying on page 21 If the cartridges are genuine HP and the product is not in backup mode print a self test report to determine if the product and ink supplies are operating correctly This will use one sheet of plain paper and a very small amount of ink For more information see Print a self test report on page 61 Print quality troubleshooting 93 toy Iz 5 lt vo 2 Q S Chapter 12 7 Evaluate the self test report If the self test report shows a defect try the following Clean the pri
58. push the print cartridge forward until it clicks into the socket fo Iz 5 lt vo ED a S o LT 6 Repeat steps 1 and 2 for the tri color print cartridge on the left side 4 NOTE Ifthe print cartridges are installed in the wrong slots and you cannot remove them from the product contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Cause The indicated print cartridges were installed incorrectly Print cartridge problem The message might indicate which cartridge is causing the problem If so try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved If the message does not indicate which cartridge is causing the problem follow these steps to determine which cartridge is the problem cartridge After you determine which cartridge is the problem cartridge continue with the first solution To determine which print cartridge is having the problem 1 Make sure the product is on 2 Open the print cartridge door The print carriage moves to the far right side of the product Errors 193 Chapter 12 3 4 E 3 c o fo 3 Q 5 6 7 8 9 10 Check to make sure
59. quality on page 34 Print using Maximum dpi on page 41 Cause The paper type or print quality settings were incorrectly If this did not solve the issue try the next solution Solution 3 Check the paper type E Em c oO a gt fo z E Q Solution HP recommends that you use HP Advanced Papers or any other paper type that is appropriate for the product Always make sure the paper you are printing on is flat For best results when printing images use HP Advanced Photo Paper Store photo media in its original packaging inside a resealable plastic bag on a flat surface in a cool dry place When you are ready to print remove only the paper you plan to use immediately When you have finished printing return any unused photo paper to the plastic bag This will prevent the photo paper from curling NOTE There is no problem with the ink supplies and replacing the print cartridges is unnecessary For more information see Recommended papers for printing and copying on page 22 Information on paper on page 88 Cause The wrong kind of paper was loaded in the input tray If this did not solve the issue try the next solution Solution 4 Clean the print cartridges Solution Print a self test report to determine if there is a problem with the print cartridges If the self test report shows a problem clean the print cartridges If the problem persists you might need
60. sends detailed printer information including model number serial number and ink supply levels to an authorized online reseller The supplies you need are preselected you can change quantities add or remove items and then check out Shop for ink supplies 75 7 a 2 5 7 x LJ 2 o lt o Chapter 11 zx ne zj xm N c ke E 7 76 Shop for ink supplies 12 Troubleshooting This section contains the following topics e View the Readme file Hardware setup troubleshooting e Software installation troubleshooting e Paper jams Print cartridge troubleshooting Print quality troubleshooting e Print troubleshooting e Copy troubleshooting e Scan troubleshooting Errors fo Iz 5 lt vo E a S LT View the Readme file You might want to refer to the Readme file for information on system requirements and possible installation problems You can access the Readme file by clicking Start pointing to Programs or All Programs pointing to HP pointing to Deskjet F4200 series and then clicking Readme You can access the Readme file by double clicking the icon located in the top level folder of the HP All in One software CD ROM Hardware setup troubleshooting This section contains hardware troubleshooting information for the product Many issues are caused when the product is connected to the computer u
61. state of the product Check for any paper still in the product Gently pull any paper out of the rollers Replace the rear access door Gently push the door forward until it snaps into place toy Iz 5 lt vo ED a S o LT If the On button light is on and steady print a self test report If you can print a self test report the carriage is no longer jammed For more information see Print a self test report on page 61 If the On button light is not on or is flashing and the print carriage is still stalled proceed to the next solution Disconnect and reset the product To disconnect and reset the product Make sure the product is turned on Press the On button to turn off the product Disconnect the power cord from the back of the product Reconnect the power cord to the back of the product Press the On to turn on the product The print carriage was blocked by a paper jam If this did not solve the issue try the next solution Solution 3 Check the power source Solution Verify that the product is properly connected to a suitable power source To verify that the product is connected to a suitable power source Verify that the product has a two prong power plug and make sure you are using the power cord provided with the product If the product is connected to a computer make sure the computer has the correct power plug depending on your country region Make sure the power cord is
62. sure the other end of the USB cable is plugged into a USB port on your computer toy Iz 5 lt vo E a S o LT Try to scan again If the scan fails continue to the next step Do one of the following depending upon how the product is connected to the computer Ifthe USB cable is connected to a USB hub try unplugging and replugging the USB cable into the hub If that does not work try turning off the hub and then turning it on again Finally try disconnecting the cable from the hub and connecting it directly to the computer e Ifthe USB cable is connected to a docking station for a laptop disconnect the cable from the docking station and connect it directly to the computer Ifthe USB cable is directly connected to the computer try plugging it into another USB port on the computer If there are other USB devices connected to the computer disconnect the other devices except for the keyboard and the mouse Check the USB cable to make sure it is functioning properly NOTE If you are using an older cable it might not be working properly Try connecting it to another product to see if the USB cable works If you experience problems the USB cable might need to be replaced Also verify that the cable does not exceed 3 meters 9 8 feet in length If another USB cable is available try using that one instead Restart the computer After the computer restarts try to scan again Ca
63. technical specifications and international regulatory information for the HP All in One are provided in this section For additional specifications see the printed documentation that came with the HP All in One This section contains the following topics Specifications Notice to Windows 2000 Windows XP x64 Edition and Windows XP Starter Edition users Environmental product stewardship program e Regulatory notices Specifications Technical specifications for the HP All in One are provided in this section For additional specifications see the printed Basics Guide System requirements Software and system requirements are located in the Readme file For information about future operating system releases and support visit the HP online support Web site at www hp com support Paper tray capacities S 1 E E E 5 7 Type Paper weight Paper tray Output trayt Plain paper 75 to 90 gsm 20 to 24 Up to 80 75 gsm 20 Ib 20 75 gsm 20 Ib Ib paper paper Legal paper 75 to 90 gsm 20 to 24 Up to 80 75 gsm 20 Ib 20 75 gsm 20 Ib Ib paper paper Cards 200 gsm 110 Ib index Up to 40 4 max Envelopes 75 to 90 gsm 20to 24 Up to 10 10 Ib Transparency film N A Up to 30 5 or fewer Labels N A Up to 30 4 10x 15 cm 4x6 in Photo 236 gsm 145 Ib Up to 30 5 paper 216 x 279 mm 8 5 x 11 in N A Up to 30 5 Photo paper
64. that the hardware is functioning correctly If you cannot make a copy see Hardware setup troubleshooting on page 77 for more troubleshooting information Try each of the following solutions separately After completing the steps for each solution try to scan again If the product still does not work then go to the next solution Solution 1 Uninstall and reinstall the software Solution 2 Refresh the Windows Device Manager Solution 3 Check the Digital Imaging Monitor Solution 4 Check the status of the product Solution 5 Check the power supply Solution 6 Check the USB cable connection Solution 7 Scan with Windows Image Architecture WIA Solution 8 Disable the Lexbces service Solution 9 Run the Scan Diagnostic utility Solution 10 Install a patch Solution 11 Check the USB chipset and controller Solution 12 Uninstall the software and reset the product Solution 1 Uninstall and reinstall the software Solution Verify that the software was installed correctly Open the HP Solution Center and verify that all the icons and buttons are present If the appropriate icons and buttons for your product such as Make Copies do not appear your installation might not be complete and you might need to uninstall and then reinstall the software Do not simply delete the application files from your hard drive Make sure to remove them properly using the uninstall utility provided with the softw
65. the HKEY LOCAL MACHINE SystemYCurrentControlSet Services Spooler Registry key Details of the Registry key appears on the pane to the right b Check the DependOnService data string in the pane on the right to see if lexbces is listed in the Data column c If the Data column contains lexbces right click DependOnService and select Modify Do one of the following toy c 5 lt vo ED Q S LT If you see only lexbces but not RPCSS delete lexbces and enter RPCSS If you see both lexbces and RPCSS delete only lexbces and keep RPCSS d Click OK 7 Restart the computer and then try to scan again If you can scan successfully then proceed with the next step to restart the Lexbcserver service NOTE Restarting the service enables the normal functionality of the Lexmark or Dell devices without affecting HP software 8 Restart the Lexbcserver service To restart the service a Onthe Windows taskbar click Start right click My Computer and then click Manage The Computer Management screen appears Double click Services and Applications and then double click Services In the right pane right click Lexbceserver and then click Properties On the General tab in the Service status area click Start From the Startup type drop down menu select Automatic and then click OK f Click OK to close the dialog box Cause The Lexbceserver service installed by a Lexmark printer Lexma
66. the power cord into a power outlet surge protector or power strip x e c z o n fe E vo 1 Power connection Power cord and adaptor Power outlet Make sure the product is turned on If the product is not receiving electrical power connect it to another power outlet Turn off the product and reset it by disconnecting the power cord Wait 5 seconds and plug in the power cord Turn on the product Try to scan again ae or ee 158 Troubleshooting To check the USB connection 1 T 8 9 Verify that the USB cable is securely plugged into the USB port on the back of the product Make sure the other end of the USB cable is plugged into a USB port on your computer toy Iz 5 lt vo E a S o LT Try to scan again If the scan fails continue to the next step Do one of the following depending upon how the product is connected to the computer Ifthe USB cable is connected to a USB hub try unplugging and replugging the USB cable into the hub If that does not work try turning off the hub and then turning it on again Finally try disconnecting the cable from the hub and connecting it directly to the computer e Ifthe USB cable is connected to a docking station for a laptop disconnect the cable from the docking station and connect it directly to the computer Ifthe USB cable is directly connected to the computer try plugg
67. them in e mail messages Create a photographic inventory of your house or office Archive treasured photos in an electronic scrapbook NOTE If you are using the product with a Windows 2000 computer some features may not be available For more information see Notice to Windows 2000 Windows XP x64 Edition and Windows XP Starter Edition users on page 208 NOTE f you are using the HP Photosmart Software the Optical Character Recognition OCR software might not be installed on your computer To install the OCR software you must re insert the software disk and select OCR under the Custom installation options This section contains the following topics Scan an original Edit a scanned image Edit a scanned document e Stop scanning Scan an original For original documents or images placed on the glass you can start a scan from your computer using the HP Solution Center software Touse the scan features the HP All in One and computer must be connected and turned on The HP Photosmart Software must also be installed and running on your computer prior to scanning To verify that the HP Photosmart Software is running on a Windows Scan an original 55 Chapter 9 computer look for the HP Digital Imaging Monitor icon in the system tray at the lower right side of the screen near the time I NOTE Closing the HP Digital Imaging Monitor icon in the Windows system tray can cause the HP
68. want it printed You can access HP Smart Web Printing from the toolbar in Internet Explorer For more information about HP Smart Web Printing see the help file provided with it Perform special print jobs 49 Chapter 7 To print a Web page 1 Make sure you have paper loaded in the input tray 2 Onthe File menu in your Web browser click Print x TIP For best results select HP Smart Web Printing on the File menu A check mark appears when it is selected The Print dialog box appears 3 Make sure the product is the selected printer 4 f your Web browser supports it select the items on the Web page that you want to include in the printout For example in Internet Explorer click the Options tab to select options such as As laid out on screen Only the selected frame and Print all linked documents 5 Click Print or OK to print the Web page Xx TIP To print Web pages correctly you might need to set your print orientation to Landscape Stop a print job Although you can stop a print job from either the HP All in One or the computer HP recommends you stop it from the HP All in One for best results To stop a print job from the HP All in One A Press Cancel on the control panel If the print job does not stop press Cancel again It can take a few moments for printing to be cancelled To stop a print job from the computer Windows Vista users 1 On the Windows taskbar click Start and then click Control P
69. where to trim the pages before taping them together To print a poster 1 Make sure you have paper loaded in the input tray 2 Onthe File menu in your software application click Print 3 Make sure the product is the selected printer 4 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences Click the Advanced tab Expand Document Options and then expand Printer Features 7 Inthe Poster Printing drop down list click either 2x2 4 sheets 3x3 9 sheets 4x4 16 sheets or 5x5 25 sheets This selection tells the product to enlarge your document so that it fits on 4 9 16 or 25 pages If your originals are of multiple pages each of those pages will be printed on 4 9 16 or 25 pages For example if you have a one page original and you select 3x3 you will get 9 pages if you select 3x3 for a two page original 18 pages will print 8 Click OK and then click Print or OK in the Print dialog box 9 Afterthe poster has printed trim the edges ofthe sheets and tape the sheets together on Print a Web page You can print a Web page from your Web browser on the HP All in One If you use Internet Explorer 6 0 or higher for Web browsing you can use HP Smart Web Printing to ensure simple predictable web printing with control over what you want and how you
70. you are using the correct print cartridges for your product For a list of compatible print cartridges see the printed documentation that came with the product Remove the black print cartridge from the slot on the right Press down on the cartridge to release it and then pull it toward you out of the slot Tri color print cartridge 2 Black print cartridge Close the print cartridge door Check to see if the error has been resolved If the error has been resolved then there is a problem with the black print cartridge Ifthe error has not been resolved continue to the next step Open the print cartridge door and reinsert the black print cartridge by sliding it forward into the slot on the right Then push the print cartridge forward until it clicks into the slot Remove the tri color print cartridge from the slot on the left Press down on the cartridge to release it and then pull it toward you out of the slot Close the print cartridge door Check to see if the error has been resolved Ifthe error has been resolved then there is a problem with the tri color print cartridge Ifthe error has not been resolved then there is a problem with both print cartridges 194 Troubleshooting 11 Open the print cartridge door and reinsert the tri color print cartridge by sliding it forward into the slot on the left Then push the print cartridge forward until it clicks into the slot 12 Close th
71. 4 print job 50 scan 57 cancel button 11 cartridges See print cartridges choose paper 21 clean exterior 59 glass 59 lid backing 60 print cartridge contacts 69 print cartridge ink nozzle area 72 print cartridges 69 color dull 101 color tone change in print 35 communication problems test failed 176 two way communication lost 177 connection problems device not found 176 HP All in One will not turn on 78 connection types supported printer sharing 19 control panel buttons 10 copy blank 124 borderless has borders 125 cancel 54 make a copy 53 missing information 122 specifications 207 troubleshooting 119 crop fails 169 customer support contact 202 warranty 201 203 D default printer set as 32 device no response 108 not found 176 disconnected error 169 documents edit scanned 57 scan 55 double sided prints 42 43 E edit scanned images 57 enlargement 123 envelopes load 28 environment Environmental product stewardship program 208 error messages out of paper 171 reading or writing file 168 F fax paper width incorrect 175 poor quality printouts 97 fax problems poor print quality 97 file invalid name 168 supported formats 168 unsupported formats 168 firmware revision mismatch 133 G glass clean 59 greeting cards load 29 H HP JetDirect 19 HP Solution Center missing icons 84 l images edit scanned 57 scan 55 improper shutdown 177 ink drying time 170 low 117 179 sprays ins
72. AIT Enemy eus COY EA FRIAS LICBETSCEMHWET For instructions on how to pack your product for exchange see Pack the product on page 205 HP Korea customer support 204 HP st uz xp E e 128 S AE CHE 1588 3003 NEJA Y FUH ee E 9 Ms 080 703 0700 Ha Set 7S Al Xj A 09 00 18 00 22 09 00 13 00 919 SHY Ale 9 SE HP warranty and support Prepare the product for shipment If after contacting HP Customer Support or returning to the point of purchase you are requested to send the product in for service make sure you remove and keep the following items before returning your product The print cartridges The power cord USB cable and any other cable connected to the HP All in One Any paper loaded in the input tray Any originals loaded in the HP All in One To remove print cartridges before shipment 1 Turn on the product and wait until the print carriage is idle and silent If the product will not turn on skip this step and go to step 2 Open the print cartridge door Remove the print cartridges from their slots EA NOTE If the product does not turn on you can unplug the power cord and then manually slide the print carriage to the right to remove the print cartridges Place the print cartridges in an airtight plastic container so they will not dry out and put them aside Do not send them with the product unless the HP customer support call agent instructs you to Clos
73. All in One to lose some of its scan functionality If this happens you can restore full functionality by restarting your computer or by starting the HP Photosmart Software The HP Photosmart Software that you installed on your computer has many tools that you can use to edit and print your scanned image You can improve the overall image quality by adjusting the brightness sharpness color tone or saturation You can also crop straighten rotate or resize the image When the scanned image looks just the way you want it you can open it in another application send it through e mail save it to a file or print it To scan to a computer 1 Load your original print side down on the right front corner of the glass 2 Click the HP Digital Imaging Monitor icon 3 Scan the image using the HP Solution Center software installed on your computer A preview image of the scan appears on your computer where you can edit it Any edits that you make apply to the current scan session only 4 Make any edits to the preview image and then click Accept when you are finished Related topics Control panel buttons on page 10 56 Use the scan features Edit a scanned image You can edit a scanned image such as a photo or graphic using the software you installed with the HP All in One Using this software you can rotate or crop the image as well as adjust the brightness contrast and color saturation NOTE If you are using the H
74. HP Deskjet F4200 All in One Series Contents 1 HP Deskjet F4200 All in One Series Help sseen 7 2 HP All in One overview The HP All in One at a glance 2 ecciesie tetro the tco eda Fn eaa EL Ya Bn a Ra Do cde ak 9 Control panel yv RM 10 E ICA Weg 12 Be Use the HP Photosmart software eicere tenerte etta nnne renting ke ene iiad Reap tena inn 13 ES 3 JFind more Information ior uer ter a tas des ER PARERE HS RARE sas EE RB OE N e AE c dEuE 15 A HOW GO e meat 17 5 Connection information Supported connection tyPOS ee eee ceeeteeeeeeeeeeeaeeeceeaaeeeeeaeeeeeeaeeeseeaaeeeseeeeeesneeeseenaeeeeneneees 19 Use printer ShaMaN E Eaa TA E EE 19 6 Load originals and load paper Load origiNalS eresien daia areia aaa e ia iE aii 21 Choose papers for printing and copying emen 21 Recommended papers for printing and copying sseee m 22 Recommended papers for printing only esee 23 Papers tO AVOI M 23 Weigel eee 24 MWer lbiWlam cm EN 24 Load le slojlegeI o PR ccm 26 POA IMOSX Cand S sae act C 27 L ad H n iercrme e sets 28 Load other types of paper e citer Edere a hate ete td E cuxemi e Fee nu per Rates 29 7 P
75. Movethe sliders to adjust the Saturation Brightness or Color Tone Brightness indicates the lightness or darkness of the printed document Saturation is the relative purity of printed colors Color Tone affects the perceived warmth or coolness of printed colors by adding more orange or blue tones respectively to your image o m Preview your print job You can preview your print job before sending itto the HP All in One This helps to prevent wasting paper and ink on projects that do not print as expected Change the print settings for the current job 35 Chapter 7 To preview your print job 1 Make sure you have paper loaded in the input tray 2 Onthe File menu in your software application click Print 3 Make sure the product is the selected printer 4 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences 5 Selectthe print settings appropriate for your project on each of the tabs in the dialog box 6 Click the Features tab 7 Select the Show Preview Before Printing check box 8 Click OK and then click Print or OK in the Print dialog box Your print job displays in the preview window 9 In the HP preview window do one of the following To print click Start Printing e Tocancel click Cancel Printing Change the default print settings If there are settings that you fr
76. NOTE You can also open the Printer Toolbox from the Print Properties dialog box In the Print Properties dialog box click the Features tab and then click the Printer Services button The Printer Toolbox appears 2 Click the Estimated Ink Level tab The estimated ink levels for the print cartridges appear Related topics Print a self test report on page 61 Choose the right print cartridges 9 Ed a nS EE g i HP recommends that you use original HP print cartridges Original HP cartridges are designed and tested with HP printers to help you easily produce great results time after time Wherever you purchase printing supplies check to see which of the following Work with print cartridges 63 2 5 Dd 2 E D gu v 2 e 5 D Chapter 10 options are available for your printer Standard and value choices use the same cartridge selection numbers Choose original HP cartridges for how you print Standard for everyday printing You occasionally print directions documents and even a photo now and then but you still expect high quality and reliable printing Our standard cartridges give you the right value atthe right price for your everyday printing needs Look for the blue package Value for frequent printing You print a lot from e mails and school reports to family photos and holiday greetings Buy more save more with HP s value offerings Look for the green pa
77. P Photosmart Software the Optical Character Recognition OCR software might not be installed on your computer To install the OCR software you must re insert the software disk and select OCR under the Custom installation options Related topics Use the HP Photosmart software on page 13 Edit a scanned document You can edit a scanned document using your Optical Character Recognition OCR software Scanning text using OCR software enables you to bring the content of magazine articles books and other printed matter into your favorite word processor and many other applications as editable text Learning to use OCR software correctly is important if you want to obtain the best results Do not expect scanned text documents to be letter perfect the first time you use your OCR software Using OCR software is an art that takes time and practice to master NOTE If you are using the HP Photosmart Software the Optical Character Recognition OCR software might not be installed on your computer To install the OCR software you must re insert the software disk and select OCR under the Custom installation options Related topics Use the HP Photosmart software on page 13 Stop scanning To stop scanning A Press Cancel on the control panel Related topics Control panel buttons on page 10 Stop scanning 57 Chapter 9 58 Use the scan features 10 Maintain the HP All in One The HP All in One requires li
78. Print Properties dialog box click the Features tab and then click the Printer Services button The Printer Toolbox appears 3 Click the Device Services tab Click Clean the Print Cartridges 5 Follow the prompts until you are satisfied with the quality of the output and then click Done If print quality still seems poor after you clean the print cartridges try cleaning the print cartridge contacts before replacing the affected print cartridge AB Related topics Clean the print cartridge contacts on page 69 Replace the print cartridges on page 64 9 Ed a ne ES g i Clean the print cartridge contacts A CAUTION Donotclean the print cartridge contacts unless you are having a problem with print quality and other measures have not been successful For more information see Print quality troubleshooting on page 93 Clean the print cartridge contacts if you get repeated messages on your computer screen prompting you to check a print cartridge after you already have cleaned or aligned the print cartridges or if the Check Print Cartridge light is blinking Before cleaning the print cartridge contacts remove the print cartridge and verify that nothing is covering the print cartridge contacts then reinstall the print cartridge If you continue to get messages to check the print cartridges clean the print cartridge contacts Work with print cartridges 69
79. Solution 1 Incorrect type of paper is loaded in the input tray Solution If you have colored paper loaded in the input tray when you align the print cartridges the alignment fails Load unused plain white letter or A4 paper into the input tray and then try the alignment again If the alignment fails again you might have a defective sensor or print cartridge Troubleshooting To find support and warranty information go to the HP Web site at www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Cause Incorrect type of paper was loaded in the input tray If this did not solve the issue try the next solution Solution 2 Make sure the protective tape is removed from the print cartridges Solution Check each print cartridge The tape might have been removed from the copper colored contacts but still might cover the ink nozzles If the tape is still covering the ink nozzles carefully remove the tape from the print cartridges Do not touch the ink nozzles or the copper colored contacts toy Iz 5 lt vo o Q S LT 1 Copper colored contacts 2 Plastic tape with pink pull tab must be removed before installing 3 Ink nozzles under tape Remove and then reinsert the print cartridges Verify that they are fully inserted and locked in place Cause Protective tape was covering the print cartridge
80. Troubleshooting To check the USB connection 1 T 8 9 Verify that the USB cable is securely plugged into the USB port on the back of the product Make sure the other end of the USB cable is plugged into a USB port on your computer toy Iz 5 lt vo E a S o LT Try to scan again If the scan fails continue to the next step Do one of the following depending upon how the product is connected to the computer Ifthe USB cable is connected to a USB hub try unplugging and replugging the USB cable into the hub If that does not work try turning off the hub and then turning it on again Finally try disconnecting the cable from the hub and connecting it directly to the computer e Ifthe USB cable is connected to a docking station for a laptop disconnect the cable from the docking station and connect it directly to the computer Ifthe USB cable is directly connected to the computer try plugging it into another USB port on the computer If there are other USB devices connected to the computer disconnect the other devices except for the keyboard and the mouse Check the USB cable to make sure it is functioning properly NOTE If you are using an older cable it might not be working properly Try connecting it to another product to see if the USB cable works If you experience problems the USB cable might need to be replaced Also verify that the cable does not exceed 3 mete
81. ake sure the power cord is firmly connected to the product and plugged into a power outlet Press the On button to turn on the product Cause The product was turned off If this did not solve the issue try the next solution Solution 7 Restart the product Solution Turn off the product and then unplug the power cord Plug the power cord back in and then press the On button to turn on the product Cause The product experienced an error If this did not solve the issue try the next solution 110 Troubleshooting Solution 8 Check the print driver status Solution The printer driver status might have changed to either Offline or Stop printing To check the printer driver status 1 In the HP Solution Center click the Settings tab 2 Click Status If the status is Offline or Stop printing change the status to Ready Cause The status of the printer driver has changed If this did not solve the issue try the next solution toy Iz 5 lt vo ED a S o LT Solution 9 Check the print queue for canceled jobs Solution A print job might remain in the queue after it has been cancelled The cancelled print job jams the queue and prevents the next print job from printing From your computer open the printer folder and see if the cancelled job remains in the print queue Try to delete the job from the queue If the print job remains in the queue try one or both of the following Disconnect
82. an load many different types and sizes of paper in the HP All in One including letter or A4 paper photo paper transparencies business cards and envelopes This section contains the following topics Load originals Choose papers for printing and copying Load paper Load originals You can copy or scan business cards photo paper letter or A4 size originals by loading them on the glass To load an original on the glass 1 Liftthe lid to the open position 2 Load your original print side down on the right front corner of the glass xx TIP For more help on loading an original see the engraved guide below the glass TIP Togetthe correct copy size make sure that there is no tape or other foreign object on the glass k 7 a is Q TS D Ke o c i c 22 fo me is E 3 Close the lid Choose papers for printing and copying You can use different types and sizes of paper in the HP All in One Review the following recommendations to get the best printing and copying quality Whenever you change paper types remember to change the paper type settings For more information see Set the paper type for printing on page 33 Choose papers for printing and copying 21 Chapter 6 This section contains the following topics e Recommended papers for printing and copying e Recommended papers for printing only Papers to avoid Recommended papers for p
83. an the nozzle plate 7 Hold the print cartridge with the HP logo on top and insert the print cartridge back into the slot Make sure you push the print cartridge in firmly until it snaps into place 8 Repeat if necessary for the other print cartridge 9 Gently close the print cartridge door and plug the power cord into the back of the product v 9 Eu a Rz v S S Related topics Clean the print cartridges on page 69 Work with print cartridges T3 Chapter 10 Remove ink from your skin and clothing Follow these instructions to remove ink from your skin and clothing Surface Remedy Skin Wash the area with an abrasive soap White fabric Wash the fabric in cold water and use chlorine bleach Color fabric Wash the fabric in cold water and use sudsy ammonia A CAUTION Always use cold water to remove ink from fabric Warm or hot water can set the ink into the fabric a 5 p e T Uv R n fe E D 74 Maintain the HP All in One 11 Shop for ink supplies For a list of print cartridge numbers see the printed documentation that came with the HP All in One You can also use the software that came with the HP All in One to find out the reorder number for all the print cartridges You can order print cartridges online from the HP Web site Additionally you can contact a local HP reseller to find out the correct print cartri
84. and verify that all the paper in the input tray is the same size and type 2 Replace any paper that is ripped dusty wrinkled or bent Ifthe paperis curled uncurl the paper by gently bending itin the opposite direction of the curl or replace the paper NOTE Use plain paper in the product until the issue is resolved 3 Tap the stack of paper on a flat surface to align the edges 4 Verify that the stack of paper contains between 10 and 25 sheets of paper Errors 171 E Em c oO a gt fo z E Q Chapter 12 Insert the stack of paper into the input tray with the short edge forward and the print side down Slide the stack of paper forward until it stops Slide the paper width guide inward until it stops at the edge of the paper f NOTE Do not overload in the input tray make sure the stack of paper fits within the input tray and is no higher than the top of the paper width guide Make sure the print settings paper size and type match the paper loaded in the input tray See the following tasks for information about checking and changing these settings Try to print again To set the paper size Poo UN cd o Make sure you have paper loaded in the input tray On the File menu in your software application click Print Make sure the product is the selected printer Click the button that opens the Properties dialog box Depending on your software application this button
85. anel 2 Click Printers 3 Double click the product icon XX TIP You can also double click the printer icon in the Windows taskbar 4 Select the print job you want to cancel 5 On the Document menu click Cancel Printing or Cancel or press the Delete key on your keyboard It can take a few moments for the print job to be cancelled To stop a print job from the computer Windows XP users 1 On the Windows taskbar click Start and then click Control Panel 2 Open the Printers and Faxes control panel 3 Double click the product icon XX TIP You can also double click the printer icon in the Windows taskbar 50 Print from your computer 4 Select the print job you want to cancel 5 On the Document menu click Cancel Printing or Cancel or press the Delete key on your keyboard It can take a few moments for the print job to be cancelled To stop a print job from the computer Windows 2000 users 1 Onthe Windows taskbar click Start point to Settings and then click Printers 2 Double click the product icon XX TIP You can also double click the printer icon in the Windows taskbar 3 Select the print job you want to cancel 4 On the Document menu click Cancel or press the Delete key on your keyboard It can take a few moments for the print job to be cancelled Related topics Control panel buttons on page 10 Resume a print job If an error occurs while printing you may need to resume
86. aper size if A letter is the default value For more information see Set the paper type for printing on page 33 Cause The paper size setting was not set correctly for the project you were printing If this did not solve the issue try the next solution Solution 3 Check the paper guide position Solution Remove the stack of paper from the input tray and then reload the paper Make sure that you slide the paper width guide to the right until it stops at the edge of the paper For more information see Load paper on page 24 Cause The paper guides are not positioned correctly If this did not solve the issue try the next solution Solution 4 Make sure the stack of envelopes is loaded correctly Solution Remove all paper from the input tray Load a stack of envelopes in the input tray with the envelope flaps facing up and on the left Print troubleshooting 115 Chapter 12 NOTE To avoid paper jams tuck the flaps inside the envelopes E Em c oO v gt fo z 3 For more information see Load envelopes on page 28 Cause A stack of envelopes was loaded incorrectly Text or graphics are cut off at the edge of the page Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved
87. aper in the input tray e Solution 4 Check for a print carriage stall e Solution 5 Check the cable connections to the product e Solution 6 Make sure that the product is turned on e Solution 7 Restart the product e Solution 8 Check the print driver status e Solution 9 Check the print queue for canceled jobs Solution 1 Wait for the product to finish other tasks Solution If the product is performing another task such as copying or scanning your print job will be delayed until the product completes the current task 108 Troubleshooting Some documents take a long time to print If nothing has printed several minutes after you sent a print job to the product check your computer to see if there are any messages Cause The product was busy with another task If this did not solve the issue try the next solution Solution 2 Check for a paper jam Solution Clear the paper jam For more information see Clear paper jams on page 86 Cause The product had a paper jam toy Iz 5 lt vo E a S LT If this did not solve the issue try the next solution Solution 3 Load more paper in the input tray Solution If the product has only a few sheets remaining load more paper in the input tray If there is plenty of paper in the input tray remove the paper tap the stack of paper against a flat surface and reload the paper into the input tray For more informatio
88. are To uninstall from a Windows computer 4 NOTE Use this method if Uninstall is not available in the Windows Start menu click Programs or All Programs HP Deskjet F4200 series Uninstall Troubleshooting 1 Open the Windows control panel and double click Add or Remove Programs NOTE The procedure to open the control panel varies by operating system If you are not sure how to do this see the Windows Help 2 Select HP Deskjet All In One Driver Software and then click Change Remove Follow the onscreen instructions 3 Disconnect the product from your computer 4 Restart your computer NOTE Itis important that you disconnect the product before restarting your computer Do not connect the product to your computer until after you have reinstalled the software fo Iz 5 lt v amp a S o 5 Insert the product CD ROM into your computer s CD ROM drive and then start the Setup program 6 Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the product After you have reinstalled the software try to scan again Cause The software installation was not complete If this did not solve the issue try the next solution Solution 2 Refresh the Windows Device Manager Solution Refresh the Windows Device Manager To refresh the Windows Device Manager 1 On the Windows taskbar click Start right click My Computer and t
89. as occurred e Some of the buttons are missing in the HP Solution Center The registration screen does not appear The HP Digital Imaging Monitor does not appear in the system tray Uninstall and reinstall the software When insert the CD ROM into my computer s CD ROM drive nothing happens Solution If the installation does not run automatically you can start it manually To start the installation from a Windows computer 1 From the Windows Start menu click Run 2 n the Run dialog box enter d setup exe and then click OK If your CD ROM drive is not assigned to drive letter D enter the appropriate drive letter Cause The installation failed to run automatically The Minimum System Checks screen appears Solution Click Details to see what the specific problem is and then correct the problem before attempting to install the software Cause Your system did not meet the minimum requirements to install the software 82 Troubleshooting A red X appears on the USB connect prompt Solution Verify that the product is set up properly and then try to re establish the connection To retry the USB connection 1 Verify that the USB cable is set up properly as follows Unplug the USB cable and plug it in again or try plugging the USB cable into a different USB port Do not attach the USB cable to a keyboard Verify that the USB cable is 3 meters 9 8 feet or less in length If you have se
90. at allows printing You can print a range of projects such as borderless images newsletters greeting cards iron on transfers and posters This section contains the following topics e Print from a software application Make the HP All in One the default printer Change the print settings for the current job Change the default print settings Printing shortcuts Perform special print jobs Stop a print job Resume a print job Print from a software application Most print settings are automatically handled by the software application You need to change the settings manually only when you change print quality print on specific types of paper or transparency film or use special features To print from a software application 1 Make sure you have paper loaded in the input tray 2 Onthe File menu in your software application click Print 3 Make sure the product is the selected printer 4 f you need to change settings click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences 4 NOTE When printing a photo you must select options for the specific photo paper and photo enhancement 5 Selectthe appropriate options for your print job by using the features available in the Advanced Printing Shortcuts Features and Color tabs XX TIP You can easily select the ap
91. at run side to side across the width of the page Solution 1 Make sure the paper is loaded correctly Solution 2 Check the print quality setting Solution 3 If the print cartridge was dropped wait for it to recover Solution 4 Clean the print cartridge nozzles Solution 5 Clean the print cartridges Solution 1 Make sure the paper is loaded correctly Solution Make sure the paper is loaded correctly For more information see Load full size paper on page 24 Cause The paper was not feeding properly or was not loaded correctly If this did not solve the issue try the next solution Solution 2 Check the print quality setting Solution Check the quality setting Use a higher quality setting to increase the amount of ink used for printing EA NOTE For maximum dpi resolution go to the Advanced tab and then select Enabled from the Maximum dpi drop down list For more information see Print using Maximum dpi on page 41 For more information see Change the print speed or quality on page 34 Print using Maximum dpi on page 41 Cause The print quality setting was set to low If this did not solve the issue try the next solution Troubleshooting Solution 3 If the print cartridge was dropped wait for it to recover Solution Allow 30 minutes for the print cartridge to recover Cause A tri color or photo print cartridge was jarred or handled roughly during installa
92. ator 32 toy c 5 lt vo E a S LT There might have been a problem when you originally installed the HP Photosmart Software If this did not solve the issue try the next solution Solution 6 Contact HP support for service Solution If you have completed all of the steps provided in the previous solutions and are still having a problem contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for technical support Cause You might need assistance to enable the product or software to function properly File messages The following is a list of file related error messages Error reading or writing the file File not found File format not supported Invalid file name Supported file types for the HP All in One Errors 167 Chapter 12 Error reading or writing the file Solution Check to see if you have the right folder and file name Cause The product software could not open or save the file File not found Solution Close some applications and try the task again Cause There was not enough available memory on your computer to create a print preview file x e c z o N gt e fe El co File format not supported Solution Open the file in another application and save it in a format that the product software recognizes For more information see Suppo
93. ave problems during setup check the Setup Guide for troubleshooting information or see Troubleshooting on page 77 in this onscreen Help Basics Guide The Basics Guide contains an overview of the HP All in One including step by step instructions for basic tasks troubleshooting tips and technical information HP Photosmart animations The HP Photosmart animations located in the relevant sections of the onscreen Help show you how to complete key tasks on the HP All in One You will learn how to load paper and other media replace the print cartridges and scan originals Onscreen Help The onscreen Help provides detailed instructions on using all features of the HP All in One e The How Do I topic provides links so you can quickly find information on performing common tasks e The The HP All in One overview topic provides general information about the main features of the HP All in One The Troubleshooting topic provides information about resolving errors you might encounter with the HP All in One Readme The Readme file contains the most recent information which might not be found in other publications Install the software to access the Readme file For more information see View the Readme file on page 77 www hp com support If you have Internet access you can get help and support from the HP Web site This Web site offers technical support drivers supplies and ordering informati
94. c oO v gt fo z E Q 4 Press Resume to continue the current job Cause Paper had jammed in the product Information on paper The product is designed to work well with most paper types Test a variety of paper types before buying a large quantity Find a paper type that works well and is easy to purchase HP Advanced papers are designed for the best quality results In addition follow these tips Do not use paper that is too thin that has a slick texture or that stretches easily It can feed incorrectly through the paper path causing paper jams Store photo media in its original packaging inside a resealable plastic bag on a flat surface in a cool dry place When you are ready to print remove only the paper you plan to use immediately When you have finished printing return any unused photo paper to the plastic bag Donotleave unused photo paper in the input tray The paper might start to curl which might reduce the quality of your printouts Curled paper can also cause paper jams Always hold photo paper by the edges Fingerprints on photo paper can reduce print quality Do not use paper that is heavily textured It can cause graphics or text to print improperly Do not combine different paper types and paper sizes in the input tray the entire stack of paper in the input tray must be the same size and type Store printed photos under glass or in a storage book to prevent bleeding over time f
95. c Options area select the appropriate photo paper type from the Paper Type drop down list In the Resizing Options area click the appropriate paper size from the Size list If the paper size and paper type are not compatible the product software displays an alert and allows you to select a different type or size In the Basic Options area select a high print quality such as Best from the Print Quality drop down list 4 NOTE For maximum dpi resolution go to the Advanced tab and then select Enabled from the Maximum dpi drop down list For more information see Print using Maximum dpi on page 41 Click OK to return to the Properties dialog box Optional If you want to print the photo in black and white click the Color tab and select the Print in grayscale check box From the drop down list select one of the following options High Quality uses all the available colors to print your photo in grayscale This creates smooth and natural shades of gray e Black Ink Only uses black ink to print your photo in grayscale The gray shading is created by varying patterns of black dots which might result in a grainy image Click OK and then click Print or OK in the Print dialog box NOTE Do not leave unused photo paper in the input tray The paper might start to curl which could reduce the quality of your printout Photo paper should be flat before printing Print using Maximum dpi Use maximum dpi mode to pr
96. check to see whether the software is running right click on the HP Digital Imaging Monitor icon in the system tray at the far right of the Windows taskbar Pick a device in the list and then click Display Status D c S o lt m E 2 fa b d i Cause The HP Photosmart Software was not running on your computer If this did not solve the issue try the next solution Solution 6 Make sure that the original is placed correctly on the glass Solution Load your original print side down on the right front corner of the glass Cause The original was placed incorrectly on the glass Copy troubleshooting 121 Chapter 12 If this did not solve the issue try the next solution Solution 7 Wait for the product to finish other tasks Solution Check the On light If it is blinking the product is busy If the product is performing another task such as printing or scanning your copy job will be delayed until the product completes the current task Cause The product was busy with another task If this did not solve the issue try the next solution E Em c oO a gt fo z E 5 Solution 8 Make sure the paper loaded is recognized by the product Solution Do not use the product to copy onto envelopes or other papers the product does not support Related topics Recommended papers for printing and copying on page 22 Cause The product did not recognize the
97. ckage Choose the cartridge combination for best results Text graphics and color photos Combine tri color and black print cartridges Replace the print cartridges When the ink level for the print cartridge is low a message appears on your computer Screen You can also check the ink levels by using the software installed with the HP All in One Follow these instructions when the ink level is low 4 NOTE Ink level warnings and indicators provide estimates for planning purposes only When you receive a low ink warning message consider having a replacement cartridge available to avoid possible printing delays You do not need to replace the print cartridges until print quality becomes unacceptable To order print cartridges for the HP All in One go to www hp com buy supplies If prompted choose your country region follow the prompts to select your product and then click one of the shopping links on the page To replace the print cartridges 1 Make sure the productis on and you have letter or A4 unused plain white paper loaded in the input tray 2 Open the print cartridge door The print carriage should move to the far right side of the product If the print carriage does not move to the right side turn the product off and then on 3 Wait until the print carriage is idle and silent and then lightly press down on a print cartridge to release it If you are replacing the tri color print cartridge remove the print ca
98. cument size e Change the saturation brightness or color tone Preview your print job Set the paper size The paper size setting helps the HP All in One determine the printable area on the page Some of the paper size choices have a borderless equivalent which allows you to print to the top bottom and side edges of the paper Usually you set the paper size in the software application you used to create your document or project However if you are using custom size paper or if you cannot set the paper size from your software application you can change the paper size in the Properties dialog box before printing To set the paper size 1 Make sure you have paper loaded in the input tray 2 Onthe File menu in your software application click Print 3 Make sure the product is the selected printer 4 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences Click the Features tab 6 In the Resizing Options area click the appropriate paper size from the Size list The following table lists the suggested paper size settings for the different types of paper you can load in the input tray Make sure to look at the long list of choices in e 32 Print from your computer the Size list to see if a defined paper size already exists for the type of paper you are
99. d eieae badii IE 129 Igjesllesnrccrop rs M 132 Mechanism GrTOF s ccrto ro e HERR RI ERR AS ORARE RU ERR HR RI REO ER ERE IREOREREE DRE ERES 133 Sehr 134 Unable to print irr rte Or rh sacs AE aariaa OTa e Ea a a REEE 148 Product might not be correctly installed 153 Product was not fOUNd vions insug ariaa aeii aein 157 Product could not find available scan destinations 161 Error occurred while communicating with the product 163 MICSUEEE DI IM 167 Supported file types for the HP All in One een m 168 General user Messages sciiicet nete ete tdeo iasad dai nate reato bre nn tali 168 CaNMOt COP m 169 Paper messages ies mex E MERERI R Leite Renee re IER IRE NER RR rome turc te Reha Eu res 170 OKON a m 171 Power and connection messages sssssee eene enne nennen 175 Communication test failed rene deret et karte e Eee d RES ee a d dER de 176 Two way communication lost eene 177 Print Cartridge message cse ms 178 The print carriage Is stalled 5 i triremes ron tne Eoo nean ni ease 180 Need alignment or alignment failed esee 184 Print cartridges missing or not detected 186 Incompatible print cartridges iecit ia tenant 190 Printcartridge problemi
100. d not solve the issue try the next solution Solution 2 Uninstall and reinstall the HP Photosmart Software Solution Uninstall the complete HP Photosmart Software from the computer and then reinstall it using the CD that came with your product To uninstall and reinstall the software 1 On the Windows taskbar click Start Settings Control Panel 2 Double click Add Remove Programs Errors 161 Chapter 12 3 Remove all the items that are related to the HP scanning software A message appears on the computer to restart after removing some programs from the Add Remove Programs list 4 Select Click here to restart later 5 Disconnect the product from your computer and then restart your computer NOTE Itis important that you disconnect the product before restarting your computer Do not connect the product to your computer until after you have reinstalled the software 6 Insertthe HP Photosmart CD ROM into your computer s CD ROM drive and then start the Setup program E Em c oO a gt fo z 3 Q f NOTE Ifthe Setup program does not appear locate the setup exe file on the CD ROM drive and double click it 7 Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the product 8 If you are still having trouble scanning remove the following additional applications from the Add Remove Programs list if they are present A CAUTION If th
101. d you might need to uninstall and then reinstall the software Do not simply delete the product application files from your hard drive Make sure to remove them properly using the uninstall utility provided in the HP All in One program group For more information see Uninstall and reinstall the software on page 85 Cause The installation might not be complete I z D o 2 o E a The registration screen does not appear Solution You can access the registration Sign up now screen from the Windows taskbar by clicking Start pointing to Programs or All Programs HP Deskjet F4200 series and then clicking Product Registration Cause The registration screen did not launch automatically The HP Digital Imaging Monitor does not appear in the system tray Solution If the HP Digital Imaging Monitor does not appear in the system tray normally located at the lower right corner of the desktop start the HP Solution Center esw If the appropriate icons and buttons for your product do not appear in the HP Solution Center your installation might not be complete and you might need to uninstall and then reinstall the software Do not simply delete the product application files from your hard drive Make sure to remove them properly using the uninstall utility provided in the HP All in One program group 84 Troubleshooting For more information see Uninstall and reinstall the software on pa
102. dge reorder numbers for your product and purchase print cartridges To order genuine HP supplies for the HP All in One go to www hp com buy supplies If prompted choose your country region follow the prompts to select your product and then click one of the shopping links on the page NOTE Ordering print cartridges online is not supported in all countries regions If it is not supported in your country region contact a local HP reseller for information about purchasing print cartridges To order print cartridges from your desktop A Click the Shop for HP Supplies icon on your desktop to connect to HP SureSupply You will see a list of original HP printing supplies that are compatible with your device as well as options to conveniently purchase the supplies you need options vary by country region If you deleted this icon from your desktop click the Start menu point to the HP folder then click Shop for Supplies To order print cartridges through the HP Photosmart Software 1 In the HP Solution Center click Settings point to Print Settings and then click Printer Toolbox 4 NOTE You can also open the Printer Toolbox from the Print Properties dialog box In the Print Properties dialog box click the Features tab and then click the Printer Services button 2 Click the Estimated Ink Levels tab 3 Click Print Cartridge Ordering Information The print cartridge reorder numbers appear 4 Click Order Online HP
103. down For more help on loading full size paper and letterhead refer to the diagram engraved in the base of the input tray 5 Slide the paper width guide inward until it stops at the edge of the paper Do not overload the input tray make sure the stack of paper fits within the input tray and is no higher than the top of the paper width guide Load photo paper You can load up to 216 x 279 mm 8 5 x 11 inch photo paper into the input tray of the product For best results use HP Advanced Photo Paper o E 2 o E e 5 m 7 m 3 2 o m 2 3 E D o E XX TIP To help prevent rips wrinkles and curled or bent edges store all paper flat in a resealable bag If the paper is not stored properly extreme changes in temperature and humidity might result in curled paper that does not work well in the HP All in One 26 Load originals and load paper To load photo paper in the input tray 1 Remove all paper from the input tray 2 Insert the stack of photo paper into the far right side of the input tray with the print side or glossy side down and short edge forward Slide the stack of photo paper toward the product until it stops XX TIP For more help on loading small size photo paper refer to the guides engraved in the base of the input tray for loading photo paper 3 Slide the paper width guide inward until it stops at the edge of the paper Do not overload the input tray make sure the stack
104. e Clear paper jams on page 86 Cause The product had a paper jam If this did not solve the issue try the next solution Print troubleshooting 119 Chapter 12 Solution 7 Check for a print carriage stall Solution Turn off the product Lower the input tray open the front access door and remove any objects that are blocking the print carriage including any packing materials and then turn on the product E Em c oO a gt fo z 2 Q For more information see The print carriage is stalled on page 180 Cause The print carriage has stalled The pages in my document came out in the wrong order Solution Print the document in reverse order When the document finishes printing the pages will be in correct order For more information see Print a multiple page document in reverse order on page 46 Cause The print settings were set to print the first page of your document first Because of the way the paper feeds through the product this means the first page will be print side up at the bottom of the stack The margins are not printing as expected Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Set the correct margins in your software application e Solution 2 Ma
105. e HP Quick Exchange Service Japan on page 204 If you need to contact HP support do the following before you call 1 Make sure that a The product is plugged in and turned on b The specified print cartridges are installed correctly c The recommended paper is properly loaded in the input tray 2 Resetthe product a Turn off the product by pressing the On button b Unplug the power cord from the back of the product c Plug the power cord back into the product d Turn on the product by pressing the On button 3 To find support and warranty information go to the HP Web site at www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Check the HP Web site for updated information or troubleshooting tips for the product 4 If you are still experiencing problems and need to speak with an HP support representative do the following a Have the specific name of the product as it appears on the control panel available Print a self test report Make a color copy to have available as a sample printout Be prepared to describe your problem in detail Have your serial number ready You can view the serial number by looking at the sticker on the rear side of the product The serial number is the 10 character code in the upper left corner of the sticker 5 Call HP support Be near the product when you call RE v z m Aa A E E
106. e a passport photo to create a letter size borderless copy If you want to make a borderless copy of a very small original scan the original into the computer resize the image and then print a borderless copy of the enlarged image Cause You were trying to make a borderless copy of a very small original If this did not solve the issue try the next solution Solution 2 Use photo paper Solution Use photo paper to make borderless copies Cause You were trying to make a borderless copy without using photo paper Scan troubleshooting Use this section to solve these scan problems Scan halts Scan fails Scanned image is blank Scanned image is incorrectly cropped Scanned image has incorrect page layout Text format is incorrect Scanned image shows dotted lines instead of text Text is incorrect or missing Scan halts Solution Turn off the computer and then turn it back on If this does not work try changing the scan to a lower resolution in the software Cause The computer system resources may have been low Scan troubleshooting 125 Chapter 12 Scan fails Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Make sure your computer is turned on e Solution 2 Make sure your computer is connect
107. e computer is manufactured by HP or Compaq do not remove any applications other than those listed below HP Imaging device functions HP Document Viewer HP Photosmart Essential HP Image Zone HP Photo and imaging gallery HP Photosmart Officejet Deskjet with product name and software version number HP Software update HP Share to web HP Solution Center HP Director HP Memories Disk Greeting Card Creator 32 Cause There might have been a problem when you originally installed the HP Photosmart Software Required software component was not found or was incorrectly installed Solution Uninstall the complete HP Photosmart Software from the computer and then reinstall it using the CD that came with your product To uninstall and reinstall the software 1 Onthe Windows taskbar click Start Settings Control Panel 2 Double click Add Remove Programs 162 Troubleshooting Remove all the items that are related to the HP scanning software A message appears on the computer to restart after removing some programs from the Add Remove Programs list Select Click here to restart later Disconnect the product from your computer and then restart your computer NOTE Itis important that you disconnect the product before restarting your computer Do not connect the product to your computer until after you have reinstalled the software Insert the HP Photosmart CD ROM into your computer s CD ROM
108. e of paper other than a photo paper 9 Select the Borderless printing check box if it is not already checked If the borderless paper size and paper type are not compatible the product software displays an alert and allows you to select a different type or size 10 Click OK and then click Print or OK in the Print dialog box f NOTE Do notleave unused photo paper in the input tray The paper might start to curl which could reduce the quality of your printout Photo paper should be flat before printing Related topics Load photo paper on page 26 Print a photo on plain paper The HP All in One allows you to print photos on plain papers To print a photo on plain paper 1 Remove all paper from the input tray and then load the plain paper print side down 2 Onthe File menu in your software application click Print Perform special print jobs 39 Chapter 7 Make sure the product is the selected printer Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences Click the Features tab In the Basic Options area select the appropriate plain paper type from the Paper Type drop down list In the Resizing Options area click the appropriate paper size from the Size list If the paper size and paper type are not compatible the product software displays an alert and allows you to select a
109. e out and inspect it A CAUTION Do not touch the copper electrical contacts or the ink nozzles e Check the electrical contacts for debris Make sure all the clear nozzle protective tape has been removed A CAUTION Do not attempt to remove the copper electrical strip Read the selection number on the print cartridge label and make sure it is compatible with the product Compatible print cartridges are listed in the printed documentation that came with the product 1 Selection number If the print cartridge has the wrong selection number install a new print cartridge For more information see Replace the print cartridges on page 64 Close the print cartridge door Print cartridge troubleshooting 91 Chapter 12 If this did not solve the issue try the next solution Solution 2 Clean the print cartridge contacts Solution Ifthe print cartridge selection number is correct and the previous solution did not resolve the problem try cleaning the print cartridge For more information see Clean the print cartridge contacts on page 69 If the print cartridge status light continues to flash after cleaning the print cartridge replace the print cartridge For more information see Replace the print cartridges on page 64 x e c z o n gt fe E El co If this did not solve the issue try the next solution Solution 3 Print in ink backup mode Solution
110. e print cartridge door e Solution 1 Remove and reinsert the print cartridges e Solution 2 Clean the print cartridge contacts Solution 3 Replace the print cartridges Solution 1 Remove and reinsert the print cartridges Solution Remove and reinsert the print cartridges and verify that they are fully inserted and locked in place toy Iz 5 lt vo E a S o Also make sure the print cartridges are installed into the correct slots To make sure the print cartridges are installed correctly 1 Make sure the product is turned on 2 Open the print cartridge door The print carriage moves to the far right side of the product 3 Check to make sure you are using the correct print cartridges for your product For a list of compatible print cartridges see the printed documentation that came with the product Errors 195 Chapter 12 4 Remove the black print cartridge from the slot on the right Do not touch the ink nozzles or the copper colored contacts Check for possible damage to the copper colored contacts or ink nozzles Make sure the clear plastic tape has been removed If it is still covering the ink nozzles gently remove the clear plastic tape by using the pink pull tab Make sure you do not remove the copper colored tape containing the electrical contacts E E c oO a gt fo e z 2 vo 1 Copper colored contacts Plastic tape with pink pull tab must
111. e the print cartridge door and wait a few minutes for the print carriage to move back to its home position on the left side EA NOTE Make sure the scanner is idle and has returned to its parked position before turning off the product t fo 2 2 D v S gt 2 g G z a I Press the On button to turn off the product Pack the product Complete the following steps once you have removed the print cartridges turned off the product and unplugged it To pack the product 1 If available pack the product for shipment by using the original packing materials or the packaging materials that came with your exchange product Pack the product 205 Chapter 13 If you do not have the original packaging materials please use other adequate packaging materials Shipping damage caused by improper packaging and or improper transportation is not covered under the warranty 2 Place the return shipping label on the outside of the box 3 Include the following items in the box A complete description of symptoms for service personnel samples of print quality problems are helpful e A copy of the sales slip or other proof of purchase to establish the warranty coverage period Your name address and a phone number where you can be reached during the day Rm Uu z m c t El gt lt m E Qa 4 i mo me e a 206 HP warranty and support 14 Technical information The
112. e was insufficient ink Printouts are faded or have dull colors Try the following solutions if the colors in your printout are not as bright and intense as you expected e Solution 1 Check the print settings e Solution 2 Check the paper type e Solution 3 If you are making a copy place a protective sheet on the glass e Solution 4 Clean the glass e Solution 5 Clean the print cartridges Print quality troubleshooting 101 Chapter 12 Solution 1 Check the print settings Solution Check the print settings Check the paper type setting to make sure it matches the type of paper loaded in the input tray Check the quality setting Use a higher quality setting to increase the amount of ink used for printing For more information see Set the paper type for printing on page 33 Change the print speed or quality on page 34 Print using Maximum dpi on page 41 E Em c oO a gt fo z E Q Cause The paper type or print quality settings were incorrectly If this did not solve the issue try the next solution Solution 2 Check the paper type Solution HP recommends that you use HP Advanced Papers or any other paper type that is appropriate for the product Always make sure the paper you are printing on is flat For best results when printing images use HP Advanced Photo Paper Store photo media in its original packaging inside a resealable plastic bag on a f
113. ear access door 86 Troubleshooting Ifthe jammed paperis notin the rear rollers checkthe front access door Occasionally small media jams may not be reachable from the rear access door Use the front access door if unable to clear the jam from the rear access door To clear a paper jam from the rear access door 1 Press in the tab on the left side of the rear access door to release the door Remove the door by pulling it away from the product 22 c 5 lt vo ED a S o LT 2 Gently pull the paper out of the rollers A CAUTION Ifthe paper tears when you are removing it from the rollers check the rollers and wheels for torn pieces of paper that might be remaining inside the product If you do not remove all the pieces of paper from the product more paper jams are likely to occur 3 Replace the rear access door Gently push the door forward until it snaps into place 4 Press Resume to continue the current job To clear a paper jam from the front access door 1 Pull the input tray down to open the front access door Paper jams 87 Chapter 12 2 Gently pull out any paper that might have jammed A CAUTION Ifthe paper tears when you are removing it check for torn pieces of paper that might be remaining inside the product If you do not remove all the pieces of paper from the product more paper jams are likely to occur 3 Close the front access door E Em
114. ed to the product by a USB cable Solution 3 Make sure the HP Photosmart Software is installed on your computer e Solution 4 Make sure you have sufficient computer memory Solution 1 Make sure your computer is turned on x e c z o N gt e fe El co Solution Turn on your computer Cause The computer was not turned on If this did not solve the issue try the next solution Solution 2 Make sure your computer is connected to the product by a USB cable Solution Connect your computer to the product with a standard USB cable For more information see the Setup Guide Cause Your computer was not connected to the product by a USB cable If this did not solve the issue try the next solution Solution 3 Make sure the HP Photosmart Software is installed on your computer Solution Insert the product installation CD and install the software For more information see the Setup Guide Cause The HP Photosmart Software was not installed on your computer If this did not solve the issue try the next solution Solution 4 Make sure you have sufficient computer memory Solution Close all applications that are not in use This includes applications that run in the background such as screen savers and virus checkers If you turn off your virus checker remember to turn it back on after you finish your scan If this problem occurs frequently or if you encounter memory problems while using other
115. equently use for printing you might want to make them the default print settings so they are already set when you open the Print dialog box from within your software application To change the default print settings 1 In the HP Solution Center click Settings point to Print Settings and then click Printer Settings 2 Make changes to the print settings and click OK Printing shortcuts Use printing shortcuts to print with print settings that you use often The printer software has several specially designed printing shortcuts that are available in the Printing Shortcuts list f NOTE When you select a printing shortcut the appropriate printing options are automatically displayed You can leave them as is or change them You can also create a shortcut For more information see Create printing shortcuts on page 37 Use the Printing Shortcuts tab for the following print tasks General Everyday Printing Print documents quickly Photo Printing Plain Paper Print a photo on a plain paper Photo Printing Borderless Print to the top bottom and side edges of 10 x 15 cm 4 x 6 inch and 216 x 279 mm 8 5 x 11 inch HP Advanced Photo Papers Photo Printing With White Borders Print a photo with a white border around the edges 36 Print from your computer Fast Economical printing Produce draft quality printouts quickly Presentation printing Print high quality documents including letters and transpare
116. er ces vai las iepakojuma nor da ka o ier ci nedr kst izmest kop ar p r jiem m jsaimniec bas atkritumiem J s esat atbild gs par atbr vo anos no nederi to nododot nor d taj sav k anas viet lai tiktu veikta neder g elektrisk un elektronisk apr kojuma otrreiz j p rstr de Speciala nederigas ierices sav k ana un otrreiz j p rstr de paliz kupit dabas resirsus un nodro ina fadu ofreizaio porsiadi kas sarg cllvela veselibu un apk rtjo vici Lai ieg t papi inbrmacio par o kyr oimeizajai porsrodet var nog d t nederigo ierici l dzu sazinieties ar viet jo pa vald bu m jsaimniec bas atkritumu sav k anas dienestu vai veikalu kur ieg d j ties o ier ci Europos Sajungos vartotoj ir priva i nam kiy atliekamos rangos i metimas Sis simbolis ant produkto arba jo pakuot s nurodo kad produktas negali b ti i mestas kartu su kitomis namy kio atliekomis J s privalote i mesti savo atliekam jrangq atiduodami jq atliekamos elektronikos ir elektros rangos perdirbimo punktus Jei atliekama ranga bus atskirai surenkama ir perdirbama bus i saugomi nat ral s i tekliai ir u ikrinama kad ranga yra perdirbta mogaus sveikat ir gamt tausojan iu b du D l informacijos apie fai kur galite i mesti atliekam perdirbti skirlq jrangg kreipkit s atitinkamq vietos larnybq namy kio atlieky i ve imo tamybq arba parduotuv kurioje pirkole produkda Utylizacja zu ytego sp
117. eration The product herewith complies with the requirements of the Low Voltage Directive 2006 95 EC and the EMC Directive 2004 108 EC and carries the CE marking accordingly Additional Information l1 This product is assigned a Regulatory Model Number which stays with the regulatory aspects of the design The Regulatory Model Number is the main product identifier in the regulatory documentation and test reports this number should not be confused with the marketing name or the product numbers Local contact for regulatory topics only EMEA Hewlett Packard GmbH HG TRE Herrenberger Strasse 140 71034 Boeblingen Germany www hp com go cerfificates U S Hewlett Packard 3000 Hanover St Palo Alto 94304 U S A 650 857 1501 c amp 5 i E x 5 T c lt oO o ud Regulatory notices 219 Chapter 14 E 4 1 z i ge 5 3 v E 214 Technical information Index Symbols Numerics 10 x 15 cm photo paper load 26 2 pages on 1 print 45 4 pages on 1 print 45 4x6 inch 10 x 15 cm borderless photos print 38 4 x 6 inch photo paper load 26 A A4 paper load 24 addresses print 48 after the support period 203 align print cartridges 68 alignment failed 184 print cartridges 184 B blank copy 124 scan 127 booklet printing 43 border 123 borderless photos copy has borders 125 print 38 brightness change in print 35 buttons control panel 10 C cancel copy 5
118. ert the black 8 cartridge or not seated print cartridge T light Off correctly E Black print 8 cartridge light blinking On Off Off The tape was not Remove the print removed from one cartridge remove or both print tape and reinsert the cartridges print cartridge On Blinking Both The print carriage is Open the front blinking stalled access door and check that the carriage is not blocked Blinking Blinking Both The product has 1 Turn off the blinking either a scanner product error or a fatal error 2 Unplug the power cord 3 Waita minute then plug the power cord back in 4 Turn on the product If the problem persists contact HP Support On Off Both On Both print Replace one or both cartridges are print cartridges when getting low on ink print quality is no longer acceptable On Off Tri color The tri color print Replace the tri color print cartridge is getting print cartridge when cartridge low on ink print quality is no light On longer acceptable Black print The tri color print Replace the tri color cartridge cartridge has been print cartridge or light Of removed print in ink backup mode with the black print cartridge For more information Errors 131 Chapter 12 continued On light Resume Check Description Solution light Print Cartridge lights see Use ink backu mode on page 67 E On Off Tri color The black print Replace the black 2 print cart
119. eue To clear the print queue manually 1 Depending upon your operating system do one of the following Windows Vista On the Windows taskbar click Start click Control Panel and then click Printers Windows XP On the Windows taskbar click Start click Control Panel and then click Printers and Faxes Windows 2000 On the Windows taskbar click Start point to Settings and then click Printers Double click the icon for your product to open the print queue On the Printer menu click Cancel all documents or Purge Print Document and then click Yes to confirm If there are still documents in the queue restart the computer and try printing again after the computer has restarted Check the print queue again to make sure it is clear and then try to print again If the print queue is not clear or if itis clear but jobs are still failing to print proceed to the next solution Cause The print queue needed to be manually cleared If this did not solve the issue try the next solution Solution 7 Restart the print spooler Solution Restart the print spooler To stop and restart the print spooler 1 2 3 4 5 On the Windows taskbar click Start and then click Control Panel Double click Administrative Tools and then double click Services Scroll down the list and click Print Spooler and then click Stop to stop the service Click Start to restart the service and then click OK Restart the com
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121. f you do not have a replacement print cartridge you can still print in ink backup mode Remove the problem cartridge and print with the remaining cartridge For more information see Use ink backup mode on page 67 92 Troubleshooting Print quality troubleshooting If you are having problems with print quality try the solutions in this section and observe the following guidelines To troubleshoot print quality issues 1 Check the print cartridges HP recommends that you use genuine HP print cartridges Genuine HP print cartridges are designed and tested with HP printers to help you easily produce great results time after time NOTE HP cannot guarantee the quality or reliability of non HP supplies Printer service or repairs required as a result of using a non HP supply will not be covered under warranty If you believe you purchased genuine HP ink cartridges go to www hp com go anticounterfeit For more information see Replace the print cartridges on page 64 Check the ink levels If you have installed a refilled or remanufactured print cartridge or a cartridge that has been used in another printer the ink level indicator will be inaccurate or unavailable The ink levels provided are an estimate When print cartridges are truly low on ink printouts will be faded or streaked As long as print quality is acceptable there is no reason to replace print cartridges Low ink warnings are provided for
122. faldsudst ved al levee det pi deni bertonece indsamligsteder med enblik p genbrug af eleknak eg elekironisiaffldsudstyr Den separate indeamling eg genbrug af di alekdsudb pd tidspunktet for boriskaffelse er med fil at bevare naturlige ressourcer og sikre at genbrug finder sied pa en m de der beskytier menneskers helbred samt milj et Hvis du vil vide mere om hvor du kan aflevere dit eftaldsudstyr Fi genbrug kan du kontakte kommunen det lekale renovelionsvaesen eller den forcining hvor du Kable produite Afvoer van afgedankte apparatuur door gebruikers in particuliere huishoudens in de Europese Unie Dit symbool op het product of de verpakking geeft agn dat dit product niet mag worden afgevoerd met het huishoudelik afval Het is uw veronwaordeliheid uw afgedankte apparatuur afte leveren op een aangewezen inzamelpuni voor de verwerking van afgedankte elektrische en elektronische apparatuur De gescheiden inzameling en verwerking van uw afgedankie apparatuur draagt bij fof het sparen van natuurlijke bronnen en tot het hergebruik van materiaal op een wijze die de volksgezondheid en het milieu beschermt Voor meer informatie over yigarv uw afgedankde apparatuur kunt inleveren voor recycling kunt u confact opnemen met het gemeentehuis in uw woonplaats de reinigingsdienst of de winkel waar u het product ebt aangescha Eramajapidamistes kasutuselt k rvaldatavate seadmete k itlemine Euroopa Liidus Kui tootel v i toote pakendil on see s mbol ei tohi seda t
123. firmly connected to both the product and the power adaptor 1 Errors 183 E x c oO v gt fo z 2 Q Chapter 12 184 4 Plug the power cord directly into a wall outlet 1 Power connection 2 Power cord and adaptor 5 Try to print from your computer If the product prints when plugged directly into a wall outlet while disconnected from any power strips or surge suppressors the power strip or surge suppressor might not be allowing sufficient voltage to reach the product 6 If the product cannot print and the print carriage is still stalled contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Cause There might not be not be sufficient voltage for the product Need alignment or alignment failed Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Incorrect type of paper is loaded in the input tray Solution 2 Make sure the protective tape is removed from the print cartridges Solution 3 Check if print cartridges are fully inserted Solution 4 Align newly installed print cartridges Solution 5 Print cartridge or sensor might be defective
124. formatting are retained Cause The scan document settings were incorrect Scanned image shows dotted lines instead of text Solution Make a black and white copy of the original and then scan the copy Cause f you used the Text image type to scan text that you plan to edit the scanner might not recognize color text The Text image type scans at 300 x 300 dpi in black and white Scan troubleshooting 127 x e c Er o n e fe El vo Chapter 12 If you are scanning an original that has graphics or artwork surrounding the text the scanner might not recognize the text Text is incorrect or missing Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Make sure that the brightness is set appropriately in the software e Solution 2 Make sure that the glass and the back of the document lid are clean e Solution 3 Make sure that the scan document settings are set to the correct optical character recognition OCR language Solution 1 Make sure that the brightness is set appropriately in the software Solution Adjust the brightness in the software and then rescan the original To adjust the brightness 1 In the HP Scanning window click Lighten Darken in the Basic menu or the Tools panel 2
125. ge 178 for more information To troubleshoot the print cartridges 1 Remove and reinstall the print cartridges For more information see Replace the print cartridges on page 64 NOTE Make sure the plastic tape has been removed If it is still covering the ink nozzles gently remove the plastic tape by using the pink pull tab 2 If print quality is suffering check the estimated ink levels For more information see Check the estimated ink levels on page 63 3 Print a self test report and review the test patterns For more information see Print a self test report on page 61 4 Clean the print cartridges First try cleaning the print cartridges from the HP Photosmart Software For more information see Clean the print cartridges on page 69 A CAUTION Performing this procedure unnecessarily can waste ink and shorten the life of the cartridges If cleaning the print cartridges from the software did not help you can try cleaning the print cartridge contacts For more information see Clean the print cartridge contacts on page 69 5 If none of the previous procedures resolved the problem replace the print cartridges For more information see Replace the print cartridges on page 64 Resolving print cartridge error messages After you install a print cartridge one or both of the print cartridge status lights begin to blink The printer will not print One of the following mes
126. ge 85 Cause The installation might not be complete Uninstall and reinstall the software If your installation is incomplete or if you connected the USB cable to the computer before prompted by the software installation screen you might need to uninstall and then reinstall the software Do not simply delete the HP All in One application files from your computer Make sure to remove them properly using the uninstall utility provided when you installed the software that came with the HP All in One toy Iz 5 lt vo 2 Q 5 To uninstall from a Windows computer f NOTE Use this method if Uninstall is not available in the Windows Start menu click Programs or All Programs HP Deskjet F4200 series Uninstall 1 Open the Windows control panel and double click Add or Remove Programs f NOTE The procedure to open the control panel varies by operating system If you are not sure how to do this see the Windows Help 2 Select HP Deskjet All In One Driver Software and then click Change Remove Follow the onscreen instructions 3 Disconnect the product from your computer 4 Restart your computer Bf NOTE Itis important that you disconnect the product before restarting your computer Do not connect the product to your computer until after you have reinstalled the software 5 Insert the product CD ROM into your computer s CD ROM drive and then start the Setup program 6 Foll
127. hapter 12 HP All in One not found Solution If the product is not properly connected to the computer communication errors can occur Make sure the USB cable is securely connected to the product and the computer as shown below E Em c oO a gt fo z 2 Q For more information see After setting up the product it does not print on page 81 Cause This error applies only to USB connected devices The USB cable was not plugged in properly Communication test failed Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Make sure the product is turned on e Solution 2 Make sure the product is connected to the computer Solution 1 Make sure the product is turned on Solution Look at the On button located on the product If it is not lit the product is turned off Make sure the power cord is firmly connected to the product and plugged into a power outlet Press the On button to turn on the product Cause The product was turned off If this did not solve the issue try the next solution 176 Troubleshooting Solution 2 Make sure the product is connected to the computer Solution If the product is not properly connected to the computer communication errors can occur Try t
128. he following For more information see After setting up the product it does not print on page 81 Cause The computer was not communicating with the product Improper shutdown Solution Press the On button located on the control panel of the product to turn the product on and off Cause The last time the product was used it was not turned off properly If the product is turned off by turning off the switch on a power strip or by using a wall switch the product can be damaged Two way communication lost Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Make sure the product is turned on e Solution 2 Make sure the product is connected to the computer Solution 1 Make sure the product is turned on Solution Look at the On button located on the product If it is not lit the product is turned off Make sure the power cord is firmly connected to the product and plugged into a power outlet Press the On button to turn on the product Cause The product was turned off If this did not solve the issue try the next solution Errors 124 boy Iz 5 lt vo E a S o LT Chapter 12 E c oO a gt fo z 2 Q Solution 2 Make sure the product i
129. he tri color print cartridge slide it into the left slot If you are installing the black print cartridge slide it into the right slot 9 After the print cartridge alignment sheet prints load it on the right front corner of the glass with the top of the page to the right s E E 5 gt D zh Uu z T 3 1 9 a 66 Maintain the HP All in One 10 Press the Resume button The product aligns the print cartridges Recycle or discard the print cartridge alignment sheet Related topics Check the estimated ink levels on page 63 Control panel buttons on page 10 Use ink backup mode Use the ink backup mode to operate the HP All in One with only one print cartridge The ink backup mode is initiated when a print cartridge is removed from the print cartridge carriage During ink backup mode the product can only print jobs from the computer You cannot initiate a print job from the control panel such as copying or scanning an original NOTE When the HP All in One operates in ink backup mode a message is displayed on screen If the message is displayed and two print cartridges are installed in the product verify that the protective piece of plastic tape has been removed from each print cartridge When plastic tape covers the print cartridge contacts the product cannot detect that the print cartridge is installed For more information about ink backup mode see the following topics
130. hen click Properties 2 Click the Hardware tab and then click Device Manager Double click Universal Serial Bus Controllers 4 Click USB Composite Device click Action and then click Uninstall If a screen appears to confirm the deletion confirm the deletion 5 Disconnect the USB cable from the product 6 Wait a few seconds and then reconnect the cable This should restart the Windows device detection Plug and Play ANew Hardware found screen might appear 7 Click Next through all of the screens that appear in the Wizard to install the USB Composite Device 8 Click Finish to finish the installation Try to scan again 10 If these steps do not resolve the problem try using a different USB cable to connect the product to the computer e Cause Communication problems between the product and the USB controller caused this error to occur This might be caused by an incomplete installation a USB cable longer than 3 meters 9 8 feet in length or a defective USB cable Errors 135 Chapter 12 If this did not solve the issue try the next solution Solution 3 Check the Digital Imaging Monitor Solution Verify that the Digital Imaging Monitor is running To check that the Digital Imaging Monitor is running 1 Look for the Digital Imaging Monitor icon in the system tray at the lower right side of the screen near the time Er D o 2 o E t estat 2 If the Digital Imaging
131. here is no problem with the ink supplies and replacing the print cartridges is unnecessary Print quality troubleshooting 95 Chapter 12 For more information see Recommended papers for printing and copying on page 22 Information on paper on page 88 Cause The wrong kind of paper was loaded in the input tray If this did not solve the issue try the next solution Solution 4 Check to see if the product is in ink backup mode Solution Check to see if the the product is printing in ink backup mode with only one print cartridge installed x e c z o 7 gt fe E co If the productis in ink backup mode text and photo quality will differ from those printed when using both print cartridges If you are satisfied with the print quality continue printing in ink backup mode Or replace the missing print cartridge For more information see Use ink backup mode on page 67 Replace the print cartridges on page 64 Cause A print cartridge was missing and the product was printing in ink backup mode If this did not solve the issue try the next solution Solution 5 Check the print settings Solution Check the print settings Check the print settings to see if the color settings are incorrect For example check to see if the document is set to print in grayscale Or check to see if advanced color settings such as saturation brightness or color tone are
132. his did not solve the issue try the next solution Solution 3 Check the rear access door Solution Make sure the rear access door is securely installed Cause The rear access door was not securely installed Ink streaks on the back of the paper Try the following solutions if there is smeared ink on the back of your printout e Solution 1 Print on a page of plain paper e Solution 2 Wait while the ink dries Solution 1 Print on a page of plain paper Solution Print one or several pages of plain paper to soak up any excess ink in the product To remove excess ink using plain paper 1 Load several sheets of plain paper in the input tray 2 Wait five minutes Print quality troubleshooting fo c 5 lt vo E a S LT Chapter 12 3 Print a document with little or no text 4 Check the back of the paper for ink If there is still ink on the back of the paper try printing on another page of plain paper Cause Ink accumulated inside the product where the back of the paper rests during printing If this did not solve the issue try the next solution Solution 2 Wait while the ink dries Solution Wait at least thirty minutes for the ink inside the product to dry then try the print job again 4 x e c Er oO n e fo e El vo Cause The excess ink in the product needed to dry out Paper is not picked up from the input tray Solution Do one of the follo
133. ide HP All in One 119 streaks on the back of paper 105 ink cartridges HP ink depleted 179 215 ink levels check 63 ink supplies purchase 75 ink removing ink from skin and clothing 74 ink backup mode 67 install software troubleshoot 77 invalid file name 168 iron on transfers 47 L labels load 29 landscape orientation 34 legal paper load 24 letter paper load 24 lid backing clean 60 load 10 x 15 cm photo paper 26 4 x 6 inch photo paper 26 A4 paper 24 envelopes 28 full size paper 24 greeting cards 29 index cards 27 iron on transfers 29 labels 29 legal paper 24 letter paper 24 original 21 transparencies 29 M maintenance align print cartridges 68 check ink levels 63 clean exterior 59 clean glass 59 clean lid backing 60 clean print cartridges 69 print cartridges 61 replace print cartridges 64 self test report 61 make a copy 53 margins incorrect 114 123 text or graphic cut off 116 media See paper 216 missing information from copy 122 text from scan 128 N no scan options error 170 Oo on button 11 order ink supplies 75 print cartridges 75 out of paper 171 overheads print 48 P page order 46 paper choose 21 feed fails 106 incompatible types 23 jam 133 175 jams 86 load 24 misfeed 175 out of 171 recommended sizes for printing 32 recommended types 22 23 size incorrect 175 tips 88 type incorrect 175 width incorrect 175 paper tray capacities 207 paper type 33 phone n
134. ightly press down on the print cartridge to release it and then pull it towards you out of the slot NOTE Do not remove both print cartridges at the same time Remove and clean each print cartridge one at a time Do not leave a print cartridge outside the HP All in One for more than 30 minutes 4 Inspect the print cartridge contacts for ink and debris buildup 5 Dip a clean foam rubber swab or lint free cloth into distilled water and squeeze any excess water from it 6 Hold the print cartridge by its sides Errors 197 Chapter 12 7 Clean only the copper colored contacts Allow the print cartridges to dry for approximately ten minutes E E fe c o v gt fo e z 2 vo 1 Copper colored contacts 2 Ink nozzles do not clean 8 Hold the print cartridge with the HP logo on top and insert the print cartridge back into the slot Make sure you push the print cartridge in firmly until it snaps into place 9 Repeat if necessary for the other print cartridge 10 Gently close the print cartridge door and plug the power cord into the back of the product Cause The print cartridge contacts needed to be cleaned If this did not solve the issue try the next solution 198 Troubleshooting Solution 3 Replace the print cartridges Solution Replace the print cartridges that are experiencing the problem If only one of the print cartridges is experiencing the problem you can al
135. igured If this did not solve the issue try the next solution Solution 5 Check if the printer is paused or offline Solution Check to make sure the product is not paused or offline To check if the printer is paused or offline 1 2 Depending upon your operating system do one of the following Windows Vista On the Windows taskbar click Start click Control Panel and then click Printers Windows XP On the Windows taskbar click Start click Control Panel and then click Printers and Faxes e Windows 2000 On the Windows taskbar click Start point to Settings and then click Printers Double click the icon for your product to open the print queue Errors 151 toy Iz 5 lt vo E a S o LT Chapter 12 x e c Er oO Jj zx fo fe El vo 152 3 4 On the Printer menu make sure there are no check marks next to Pause Printing or Use Printer Offline On the Printer menu make sure there are no check marks next to Pause Printing or Use Printer Offline If a check mark is present on either option click the menu option to remove it If the menu has the Use Printer Online option select that option to put a check mark next to it If you made any changes try to print again Cause The product was paused or offline If this did not solve the issue try the next solution Solution 6 Clear the print queue manually Solution Manually clear the print qu
136. ilichen Beh rden Werlstoffhdfen oder dort wo Sie das Ger t erworben haben Smaltimento di apparecchiature da rottamare da parte di privati nell Unione Europea Questo simbolo che appare sul prodotto o sulla confezione indica che il prodotto non deve essere smaltito assieme agli altri rifiuti domestici Gli utenti devono provvedere allo smallimento delle apparecchiature da rottamare portandole al luogo di raccolta indicato per il riciclaggio delle apparecchiature elettriche ed elettroniche La raccolta e il riciclaggio separali delle apparecchiature da rottamare in fase di smaltimento favoriscono la conservazione delle risorse naturali e garantiscono che tali apparecchiature vengano rotamaie nel rispetto dell ambiente e della tutela della salute Per ulteriori informazioni sui punti di raccolta delle apparecchiature da rotiamare contattare il proprio comune di residenza il servizio di smaltimento dei rifiuti locale o il negozio presso il quale stato acquistato il prodotto Eliminaci n de residuos de aparatos el ctricos y electr nicos por parte de usuarios dom sticos en la Uni n Europea Este simbolo en el producto o en ef embalaje indica que no se puede desechar el producto junto con los residuos dom sticos Por el contrario si debe eliminar este tipo de residuo es responsabilidad del usuario entregarlo en un punto de recogida designado de reciclado de aparatos electr nicos y el ctricos El reciclaje y la recogida por separado de estos residuos
137. ilures with the product To install the patch 1 Go to www hp com and click Software and driver downloads 2 Select Download drivers and software and firmware 3 Select the operating system of your computer where the HP software is installed 4 Go to the Patch section and download the HP Image zone photo and imaging unexpected internal error and communications failure patch 5 Double click the patch to install it on the computer 6 Try to scan Cause You needed to install the unexpected internal error and communications failure patch If this did not solve the issue try the next solution Solution 11 Check the USB chipset and controller Solution Check the USB chipset and controller Scan communication errors can occur because of compatibility issues with USB chipsets installed on the computer This can be caused by a mismatch in the 142 Troubleshooting handshake timing between HP product chipset and certain types of USB chipsets on the computer To check the USB chipset and controller 1 On the Windows taskbar click Start right click My Computer and then click Properties 2 Click the Hardware tab and then click Device Manager Open Universal Serial Bus Controllers by clicking the plus sign next to it 4 Check if you have one of the following chipsets listed e SIS 7001 USB host controller ALI chipsets NEC universal host controllers e Intel 82801 AA Intel 82801BA BAM p 22 Iz 5
138. in the left slot If the self test report fails to print make sure you set up the product properly See the Setup Guide that came with the product for information about setting it up toy Iz 5 lt vo 2 Q 5 LT Cause The product was not set up properly If this did not solve the issue try the next solution Solution 2 Clear the print queue Solution Restart your computer to clear the print queue To clear the print queue 1 Restart your computer 2 After the computer has restarted check the print queue a Depending upon your operating system do one of the following Windows Vista On the Windows taskbar click Start click Control Panel and then click Printers Windows XP On the Windows taskbar click Start click Control Panel and then click Printers and Faxes Windows 2000 On the Windows taskbar click Start point to Settings and then click Printers b Double click the icon for your product to open the print queue If there are no print jobs pending the issue might have been resolved 3 Try to print again Cause The computer needed to be restarted to clear the print queue If this did not solve the issue try the next solution Solution 3 Disconnect and reconnect the USB cable Solution Disconnect the USB cable from the computer and product and then reconnect it To disconnect and reconnect the USB cable 1 Disconnect the USB cable from the product 2 D
139. ing it into another USB port on the computer If there are other USB devices connected to the computer disconnect the other devices except for the keyboard and the mouse Check the USB cable to make sure it is functioning properly NOTE If you are using an older cable it might not be working properly Try connecting it to another product to see if the USB cable works If you experience problems the USB cable might need to be replaced Also verify that the cable does not exceed 3 meters 9 8 feet in length If another USB cable is available try using that one instead Restart the computer After the computer restarts try to scan again Cause The power cord or USB cable was not attached properly If this did not solve the issue try the next solution Errors 159 Chapter 12 Solution 3 Restart the computer Solution Restart the computer Cause You might not have restarted the computer after installing the product software Or there might have been another problem with the computer If this did not solve the issue try the next solution Solution 4 Uninstall and reinstall the product Solution Uninstall the product from the Printers and Faxes control panel and then reinstall it E Em c oO a gt fo z E To uninstall and reinstall the product 1 Disconnect the USB cable between the product and the computer 2 On the Windows taskbar click Start Printers and Faxes
140. ing of a non HP supply will not be covered under warranty If you believe you purchased genuine HP print cartridges go to www hp com go anticounterfeit For more information see Replace the print cartridges on page 64 Cause The product detected that a non HP print cartridge was installed toy c 5 lt vo 2 Q S o LT Previously used genuine HP cartridges installed Solution Check the print quality of the current print job If it is satisfactory follow the prompts on the computer screen to continue Ink levels might not be available for the indicated print cartridges Ink level warnings and indicators provide estimates for planning purposes only When you receive a low ink warning message consider having a replacement cartridge available to avoid possible printing delays You do not need to replace the print cartridges until print quality becomes unacceptable Cause A genuine HP print cartridge was previously used in another printer Original HP ink has been depleted Solution Follow the prompts on the computer screen to continue or replace the indicated print cartridges with genuine HP cartridges Ink levels might not be available for the indicated print cartridges Ink level warnings and indicators provide estimates for planning purposes only When you receive a low ink warning message consider having a replacement cartridge available to avoid possible printing delays You do not
141. ing the remaining solutions until the issue is resolved Solution 1 Print a self test report Solution 2 Clear the print queue Solution 3 Disconnect and reconnect the USB cable Solution 4 Verify the driver configuration Solution 5 Check if the printer is paused or offline Solution 6 Clear the print queue manually Solution 7 Restart the print spooler Solution 8 Check the software application Solution 1 Print a self test report Solution Printa self test report to see if the product can print and is communicating with the computer To print a self test report 1 Load letter or A4 unused plain white paper into the input tray 2 Press and hold the Cancel button and then press the Start Copy Color button The product prints a self test report which might indicate the source ofthe printing problem A sample of the ink test area of the report is shown below Troubleshooting 3 Make sure the test patterns show a complete grid and the thick color lines are complete f more than a few lines in a pattern are broken this might indicate a problem with the nozzles You might need to clean the print cartridges Ifthe black line is missing faded streaked or shows lines this might indicate a problem with the black print cartridge in the right slot If any of the color lines are missing faded streaked or show lines this might indicate a problem with the tri color print cartridge
142. int high quality sharp images To get the most benefit from maximum dpi mode use it to print high quality images such as digital photographs When you select the maximum dpi setting the printer software displays the optimized dots per inch dpi that the HP All in One printer will print Printing in maximum dpi is supported on the following paper types only HP Premium Plus Photo Paper HP Premium Photo Paper HP Advanced Photo Paper Hagaki cards Printing in maximum dpi takes longer than printing with other settings and requires a large amount of disk space To print in Maximum dpi mode 1 2 3 4 Make sure you have paper loaded in the input tray On the File menu in your software application click Print Make sure the product is the selected printer Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences Perform special print jobs 41 Chapter 7 o iom wn Click the Advanced tab In the Printer Features area select Enabled from the Maximum dpi drop down list Click the Features tab In the Paper Type drop down list click More and then select the appropriate paper type In the Print Quality drop down list click Maximum dpi NOTE To view the maximum dpi that the product will print click Resolution 10 Select any other print settings that you want and then click OK
143. inting problems Envelopes print incorrectly Borderless printing produces unexpected results The product is not responding The product prints meaningless characters Nothing happens when try to print The pages in my document came out in the wrong order The margins are not printing as expected Text or graphics are cut off at the edge of the page A blank page came out while printing Ink is spraying the inside of the HP All in One when print a photo toy c 5 lt vo E a S o LT Envelopes print incorrectly Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Reload the envelopes in the input tray Solution 2 Load a different type of envelope Solution 1 Reload the envelopes in the input tray Solution Remove all paper from the input tray Load a stack of envelopes in the input tray with the envelope flaps facing up and on the left Bf NOTE To avoid paper jams tuck the flaps inside the envelopes Cause A stack of envelopes was loaded incorrectly If this did not solve the issue try the next solution Solution 2 Load a different type of envelope Solution Do not use shiny or embossed envelopes or envelopes that have clasps or windows Print troublesh
144. into a power source Some hubs cannot handle more than four full power USB devices You can connect a maximum of five hubs to the system Ifthe product has trouble with a hub when the hubs are connected together or there are more than four devices on the hub connect the product to the hub that is directly connected to the computer unless there are known issues Cause There was a compatibility issue with USB chipsets installed on the computer If this did not solve the issue try the next solution Solution 12 Uninstall the software and reset the product Solution Uninstall the software completely and then reinstall it To uninstall the software and reset the product 1 Disconnect and reset the product To disconnect and reset the product a Make sure the product is turned on b Press the On button to turn off the product Errors 145 Chapter 12 c Disconnect the power cord from the back of the product d Reconnect the power cord to the back of the product e Press the On to turn on the product 2 Uninstall the software completely f NOTE Itis important that you follow the uninstall procedure carefully to ensure you have removed the software completely from the computer before reinstalling it To uninstall the software completely a Onthe Windows taskbar click Start Settings Control Panel or just Control Panel b Double click Add Remove Programs or click Uninstall a program c Remove
145. ion for a laptop disconnect the cable from the docking station and connect it directly to the computer Ifthe USB cable is directly connected to the computer try plugging it into another USB port on the computer If there are other USB devices connected to the computer disconnect the other devices except for the keyboard and the mouse Check the USB cable to make sure it is functioning properly f NOTE If you are using an older cable it might not be working properly Try connecting it to another product to see if the USB cable works If you experience problems the USB cable might need to be replaced Also verify that the cable does not exceed 3 meters 9 8 feet in length If another USB cable is available try using that one instead Restart the computer After the computer restarts try to scan again Cause The product was not properly connected to the computer Troubleshooting If this did not solve the issue try the next solution Solution 7 Scan with Windows Image Architecture WIA Solution Try scanning with Windows Image Architecture WIA instead of the HP Solution Center To scan using WIA Make sure the product is turned on Verify that the USB cable is securely plugged into the USB port on the back of the product The USB icon on the cable faces up when the cable is properly connected Make sure the other end of the USB cable is plugged into a USB port on your computer 1 2 E EL b
146. isconnect the USB cable from the computer 3 Leave the USB cable disconnected for 5 6 seconds Errors 149 Chapter 12 4 Reconnect the USB cable to the product and the computer E Em c oO a gt fo z 2 Q After reconnecting the USB cable the product should start printing the jobs in queue NOTE Ifyou are connecting the product through a USB hub make sure the hub is turned on If the hub is on try connecting directly to your computer 5 If the product does not start printing automatically start another print job Cause The USB cable needed to be disconnected If this did not solve the issue try the next solution Solution 4 Verify the driver configuration Solution Check to make sure the product is set as the default printer and itis using the correct printer driver To verify that the product is set as the default printer 1 Depending upon your operating system do one of the following Windows Vista On the Windows taskbar click Start click Control Panel and then click Printers Windows XP On the Windows taskbar click Start click Control Panel and then click Printers and Faxes Windows 2000 On the Windows taskbar click Start point to Settings and then click Printers 2 Make sure the correct product is set as the default printer The default printer has a check mark in a black circle next to it 3 Ifthe wrong product is set as the default printer righ
147. iu o produto Postup pou vate ov v krajin ch Eur pskej nie pri vyhadzovan zariadenia v dom com pou van do odpadu Tento symbol na produkte alebo na jeho obale znamen e nesmie by vyhoden s in m komun lnym odpadom Namiesto toho m te povinnos odovzda toto zariadenie na zbernom mieste kde sa zabezpe uje recykl cia elektrick ch a elekironickych zariaden Separovan zber a recykl cia zariadenia ur en ho na odpad pom e chr ni pr rodn zdroje a zabezpe tak sp sob recykl cie ktor bude chr ni udsk zdravie a ivotn prostredie al ie inform cie o separovanom zbere a recykl cii z skate na miesinom obecnom rade vo firme zabezpetuj ce zber v ho komun lneho odpadu alebo v predajni kde ste produkt k pili Ravnanje z odpadno opremo v gospodinjstvih znotraj Evropske unije Ta znak na izdelku ali embala i izdelka pomeni da izdelka ne smete odlagati skupaj z drugimi gospodinjskimi odpadki Odpadno opremo ste dol ni oddati na dolo enem zbimem medu za recifranje odpadne elekri ne in slekionske opreme Z lo enim zbiranjem In recikliran em odpadne opreme ob odlaganju beste pomagali ohraniti naravne vire in zogot da bo odpadna opreme recikiirana taka da se varuje zdrevje jud in okolje Vee informe o mestih Ke lable oddale odpadno opremo d reci Vhemuncinem podjetju ali ngovin kjer se indelek kupil Kasearing av f rbrukningsmaterial for hem och privatanv ndare i EU Produkter eller produkif r
148. ke sure that the paper size setting is correct e Solution 3 Check the paper guide position e Solution 4 Make sure the stack of envelopes is loaded correctly Solution 1 Set the correct margins in your software application Solution Check the printer margins 114 Troubleshooting Make sure the margin settings for the document do not exceed the printable area of the product To check your margin settings 1 Preview your print job before sending it to the product In most software applications click the File menu and then click Print Preview 2 Checkthe margins The product uses the margins you have set in your software application as long as they are greater than the minimum margins the product supports For more information about setting margins in your software application see the documentation that came with the software 3 Cancelthe printjob ifthe margins are not satisfactory and then adjustthe margins in your software application toy Iz 5 lt vo 2 Q S LT Cause The margins were not set correctly in your software application If this did not solve the issue try the next solution Solution 2 Make sure that the paper size setting is correct Solution Verify that you have selected the proper paper size setting for your project Make sure that you have loaded the correct paper size in the input tray For example in some countries regions you may need to specify A4 as the p
149. ke sure you have selected the correct printer Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences Click the Features tab In the Basic Options area click the appropriate paper type from the Paper Type list Cause There was a problem with the paper loaded in the input tray or the print settings did not match If this did not solve the issue try the next solution Solution 3 Clean the rollers Solution Clean the rollers Errors 179 Chapter 12 Make sure you have the following materials available Lint free cloth or any soft material that will not come apart or leave fibers Distilled filtered or bottled water To clean the rollers 1 Turn off the product and remove the power cord 2 Remove the rear access door E Em c oO v gt fo z E Q 3 Dip the lint free cloth into the purified or distilled water and squeeze any excess water from it 4 Clean the rubber rollers to remove any dust or dirt buildup 5 Replace the rear access door Gently push the door forward until it snaps into place 6 Plug the power cord back in and turn on the product 7 Try to print again Cause The rollers were dirty and needed to be cleaned If this did not solve the issue try the next solution Solution 4 Contact HP support Solution If you have
150. l gt lt m Ss Qa 4 i mo Ss e a e205 Related topics Print a self test report on page 61 Placing a call on page 203 HP support by phone For a list of support phone numbers see the printed documentation that came with the device This section contains the following topics Phone support period Placing a call After the phone support period 202 HP warranty and support Phone support period One year of phone support is available in North America Asia Pacific and Latin America including Mexico To determine the duration of phone support in Europe the Middle East and Africa go to www hp com support Standard phone company charges apply Placing a call Call HP support while you are in front of the computer and the product Be prepared to provide the following information Model number located on the label on the front of the product Serial number located on the back or bottom of the product Messages that appear when the situation occurs Answers to these questions e Has this situation happened before e Can you re create it Did you add any new hardware or software to your computer at about the time that this situation began e Didanything else occur prior to this situation such as a thunderstorm product was moved etc After the phone support period After the phone support period help is available from HP at an additional cost Help may also be a
151. lack and white copy job NOTE Tomake copies you must connect your product to a computer The computer must be on and the software installed Start Copy Color Starts a color copy job NOTE Tomake copies you must connect your product to a computer The computer must be on and the software installed Resume Instructs the HP All in One to continue after a problem is solved A blinking Resume light next to the Resume button indicates the need to load paper or clear a paper jam Cancel Stops a print copy or scan job Ow 9 amp m On Turns the HP All in One on or off The On button is lit when the HP All in One is powered on The light blinks while performing a job When the HP All in One is off a minimal amount of power is still used by the product To completely disconnect the power supply to the HP All in One turn the product off and then unplug the power cord CAUTION Before you unplug the power cord you must press the On button and allow the HP All in One to turn itself off This prevents the print cartridges from drying out z 2 gt k o gt e lt a x Control panel buttons 11 v 2 ni 9 El 7 e lt o lt G Chapter 2 Status light overview Several indicator lights inform you of the status of the HP All in One Label Description 1 Ink Level lights 1 Check Print Cartridge lights 2 Resume
152. lat surface in a cool dry place When you are ready to print remove only the paper you plan to use immediately When you have finished printing return any unused photo paper to the plastic bag This will prevent the photo paper from curling 4 NOTE There is no problem with the ink supplies and replacing the print cartridges is unnecessary For more information see Recommended papers for printing and copying on page 22 Information on paper on page 88 Cause The wrong kind of paper was loaded in the input tray If this did not solve the issue try the next solution Solution 3 If you are making a copy place a protective sheet on the glass Solution f you are making a copy try placing one or more clear plastic sheet protectors directly on the glass and then place the original print side down on top of the sheet protectors Cause The quality of the original was poor If this did not solve the issue try the next solution 102 Troubleshooting Solution 4 Clean the glass Solution Clean the glass and lid backing For more information see e Clean the lid backing on page 60 e Clean the glass on page 59 Cause Debris might be stuck on the glass or on the back of the document lid this causes poor copy quality and slows down processing If this did not solve the issue try the next solution Solution 5 Clean the print cartridges toy c 5 lt vo 2 Q z o
153. light 3 On light The following table describes common situations and explains what the lights mean Light status What it means All lights are off The HP All in One is turned off Press the On button to turn on the product The On light is on The HP All in One is ready for printing scanning or copying The On light is blinking The HP All in One is busy printing scanning copying or aligning the print cartridges The On light blinks quickly for 3 You pressed a button while the HP All in One is already busy printing seconds and then is on steady scanning copying or aligning the print cartridges The Resume light is blinking e The HP All in One is out of paper The HP All in One has a paper jam The Check Print Cartridge lightis The print cartridge door is open blinking e The print cartridges are missing or not seated correctly 12 HP All in One overview continued Light status What it means e The tape was not removed from the print cartridge e The print cartridge is not intended for use in this HP All in One The print cartridge might be defective The On Resume and Check Print Cartridge lights are blinking Scanner failure For more information see Scan fails on page 126 Turn off the HP All in One then turn it on again If the problem persists contact HP Support NOTE HP All in One will still operate as a printer All lights are blinking The HP All in One
154. lose all applications that are not in use This includes applications that run in the background such as screen savers and virus checkers If you turn off your virus checker remember to turn it back on after you finish your scan 22 c 5 lt vo 2 Q S LT If this problem occurs frequently or if you encounter memory problems while using other applications you might need to add more memory to your computer See the user guide that came with your computer for more information Cause The computer does not have enough memory Solution 2 Create more space on your hard drive Solution Empty the Recycle Bin on your desktop You might also need to remove files from the hard disk for example delete temporary files Cause For scanning there must be at least 50 MB of space available on your computer s hard disk Borderless printing error Solution Borderless printing cannot occur with only the black print cartridge installed Install the tri color print cartridge For more information see Replace the print cartridges on page 64 Cause The product was in ink backup mode with only the black print cartridge installed and a borderless print job was initiated Disconnected Solution Make sure your computer is turned on and is connected to the product Also make sure you installed the software that came with the product For more information see After setting up the product it doe
155. lution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved D c 5 lt vo 2 Q S o LT e Solution 1 Check for a paper jam e Solution 2 Make sure the print carriage is not blocked Solution 1 Check for a paper jam Solution Clear the paper jam For more information see Clear paper jams on page 86 Cause The product had a paper jam If this did not solve the issue try the next solution Solution 2 Make sure the print carriage is not blocked Solution Turn off the product Lower the input tray open the front access door and remove any objects that are blocking the print carriage including any packing materials and then turn on the product For more information see The print carriage is stalled on page 180 Cause The print carriage was blocked Errors 133 E Em c oO a gt fo z E 5 Chapter 12 134 Scan errors Review this section if you receive an error such as one of the following An error occurred communicating with the scanning device Please ensure that the scanning device is connected properly and try again The scanning device could not be initialized The scanning device could not be found An internal error has occurred The computer cannot communicate with the scanning device NOTE Before starting to troubleshoot make a copy to verify
156. ly turn off the product the print carriage does not return to the correct position and the print cartridges can dry out Do not open the print cartridge door unless necessary This exposes the print cartridges to air which reduces the life of the print cartridges toy c 5 lt vo E a S e LT Bf NOTE If you leave the print cartridge door open for a long period of time the product will recap the print cartridges to protect them from exposure to air It might be necessary to clean the print cartridges when you notice a significant decrease in print quality x TIP You might notice a decrease in print quality if the print cartridges have not been used for a long time Do not clean the print cartridges unnecessarily This wastes ink and shortens the life of the cartridges Handle print cartridges carefully Dropping jarring or rough handling during installation can cause temporary printing problems If print quality is poor right after cartridge installation allow half an hour for the print cartridge to recover For more information see Print cartridge troubleshooting on page 88 Print cartridge troubleshooting 89 E Em c oO a gt fo z E Chapter 12 Resolving print cartridge problems Many problems can be resolved with the following procedures If you receive a specific error message about the print cartridges see Print cartridge messages on pa
157. might be called Properties Options Printer Setup Printer or Preferences Click the Features tab In the Resizing Options area click the appropriate paper size from the Size list The following table lists the suggested paper size settings for the different types of paper you can load in the input tray Make sure to look at the long list of choices 272 Troubleshooting in the Size list to see if a defined paper size already exists for the type of paper you are using Paper type Suggested paper size settings Copier multi purpose or Letter or A4 plain papers Envelopes Appropriate listed envelope size 2 Greeting card papers Letter or A4 amp Index cards Appropriate listed card size if listed sizes are not appropriate you can specify a custom paper size 2 Inkjet papers Letter or A4 ind Iron on T shirt transfers Letter or A4 Labels Letter or A4 Legal Legal Letterhead Letter or A4 Panorama photo paper Appropriate listed panorama size if listed sizes are not appropriate you can specify a custom paper size Photo papers 10 x 15 cm 4 x 6 inch L 216 x 279 mm 8 5 x 11 inch letter A4 or an appropriate listed size Transparency films Letter or A4 Custom size papers Custom paper size To set the paper type for printing 1 2 3 4 m Make sure you have paper loaded in the input tray On the File menu in your software application click Print Ma
158. n see Load full size paper on page 24 Cause The product was out of paper If this did not solve the issue try the next solution Solution 4 Check for a print carriage stall Solution Turn off the product Lower the input tray open the front access door and remove any objects that are blocking the print carriage including any packing materials and then turn on the product For more information see The print carriage is stalled on page 180 Cause The print carriage has stalled Print troubleshooting 109 Chapter 12 If this did not solve the issue try the next solution Solution 5 Check the cable connections to the product Solution If the product is not properly connected to the computer communication errors can occur Try the following E Em c oO v gt fo z 2 Q If the connections are secure and nothing has printed several minutes after you sent a print job to the product check the status of the product In the HP Photosmart Software click Settings and then click Status For more information see After setting up the product it does not print on page 81 Cause The computer was not communicating with the product If this did not solve the issue try the next solution Solution 6 Make sure that the product is turned on Solution Look at the On button located on the product If it is not lit the product is turned off M
159. n printing images use HP Advanced Photo Paper Store photo media in its original packaging inside a resealable plastic bag on a flat surface in a cool dry place When you are ready to print remove only the paper you plan to use immediately When you have finished printing return any unused photo paper to the plastic bag This will prevent the photo paper from curling NOTE There is no problem with the ink supplies and replacing the print cartridges is unnecessary For more information see Recommended papers for printing and copying on page 22 Information on paper on page 88 104 Troubleshooting Cause The wrong kind of paper was loaded in the input tray Printouts are slanted or skewed Try the following solutions if your printout does not appear straight on the page e Solution 1 Make sure the paper is loaded correctly e Solution 2 Make sure only one type of paper is loaded Solution 3 Check the rear access door Solution 1 Make sure the paper is loaded correctly Solution Make sure the paper is loaded correctly For more information see Load full size paper on page 24 Cause The paper was not feeding properly or was not loaded correctly If this did not solve the issue try the next solution Solution 2 Make sure only one type of paper is loaded Solution Load only one type of paper at a time Cause More than one type of paper was loaded in the input tray If t
160. n your operating system do one of the following n Windows Vista In Start Search type MSCONFIG and then press Enter When the User Account Control dialog box appears click Continue n Windows XP and Windows 2000 Click Run When the Run dialog box appears type MSCONFIG and then press Enter The MSCONFIG utility application appears Click the General tab Click Selective Startup If there is a check mark next to Load Startup Items click the check mark to remove it Click the Services tab and select the Hide All Microsoft Services box Click Disable all Click Apply and then click Close toy z 5 lt vo E a S LT NOTE Ifyoureceive a message stating Access is denied while making changes click OK and continue The message will not prevent you from making the changes Click Restart to apply the changes to the computer during the next restart After the computer restarts the You ve used system configuration utility to make changes to the way windows starts message appears Click the check box next to Do not show this message again Run the Disk Cleanup utility to delete temporary files and folders To run the Disk Cleanup utility a b d On the Windows taskbar click Start click Programs or All Programs and then click Accessories Click System Tools and then click Disk Cleanup The Disk Cleanup analyzes the hard drive and then presents a report with a list
161. ncies Two sided Duplex Printing Print two sided pages with the HP All in One manually This section contains the following topics Create printing shortcuts Delete printing shortcuts Related topics Print a borderless image on page 38 Print a photo on plain paper on page 39 Print a photo on photo paper on page 40 Print on transparencies on page 48 Print on both sides of the page on page 42 Create printing shortcuts In addition to the printing shortcuts that are available in the Printing Shortcuts list you can create your own printing shortcuts If you frequently print on transparency film for example you can create a printing shortcut by selecting the Presentation Printing shortcut changing the papertype to HP Premium Inkjet Transparency Film and then saving the modified shortcut under a new name for example Transparency Presentations After creating the printing shortcut simply select it when printing on transparency film rather than changing the print settings each time To create a printing shortcut 1 Onthe File menu in your software application click Print 2 Make sure the product is the selected printer 3 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences 4 Click the Printing Shortcuts tab 5 Inthe Printing Shortcuts lis
162. nd of warranty date has not been reached The end of warranty date in YYYY MM DD format may be found on the product as indicated d fo 2 2 7 v gt 2 E g G ES a lt For a copy of the HP Limited Warranty Statement see the printed documentation that came with the product Support process If you have a problem follow these steps 1 Check the documentation that came with the product 2 Visit the HP online support Web site at www hp com support HP online support is available to all HP customers It is the fastest source for up to date product information and expert assistance and includes the following features Fast access to qualified online support specialists Software and driver updates for the product Support process 201 Chapter 13 Valuable product and troubleshooting information for common problems Proactive product updates support alerts and HP newsgrams that are available when you register the product 3 Call HP support Support options and availability vary by product country region and language Before you call HP customer support Software programs from other companies might be included with the HP All in One If you experience problems with any of those programs you will receive the best technical assistance by calling the experts at that company EA NOTE This information does not apply to customers in Japan For information on service options in Japan se
163. nd copying on page 22 e Information on paper on page 88 Cause The wrong kind of paper was loaded in the input tray If this did not solve the issue try the next solution Solution 2 Check the print quality setting Solution Check the print settings Check the paper type setting to make sure it matches the type of paper loaded in the input tray Check the quality setting Use a higher quality setting to increase the amount of ink used for printing For more information see Set the paper type for printing on page 33 Change the print speed or quality on page 34 Print using Maximum dpi on page 41 Cause The print quality setting was set too low If this did not solve the issue try the next solution Print quality troubleshooting 99 x e c z o n gt fe E 3 co Chapter 12 Solution 3 Rotate the image Solution If the problem persists use the software you installed with the product or another software application to rotate your image 180 degrees so that the light blue gray or brown hues in your image do not print at the bottom of the page For more information see Change the page orientation on page 34 Cause The photo image had light blue gray or brown hues that print near the bottom of the page Printouts have horizontal streaks or lines 100 Try the following solutions if your printout has lines streaks or marks on it th
164. ng notice be brought to the attention of users of this product This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reason able protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient the receiving antenna e Increase the separation between the equipment and the receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help For further information contact Manager of Corporate Product Regulations Hewlett Packard Company 3000 Hanover Street Palo Alto Ca 94304 650 857 1501 Modifications part 15 21 The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by HP may void the user s
165. nt a photo Solution Make sure you load photo paper in the input tray before you print a borderless print job Cause The borderless print settings require photo paper to be loaded in the input tray You are using the wrong paper type Copy troubleshooting Use this section to solve these copy problems Nothing happens when try to copy Parts of the original do not appear or are cut off The printout appears enlarged on the page The printout is blank A borderless copy has white space around the edges Copy troubleshooting 119 Chapter 12 Nothing happens when try to copy Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Make sure that the product is turned on e Solution 2 Make sure your computer is turned on e Solution 3 Make sure your computer is connected to the product by a USB cable e Solution 4 Make sure the HP Photosmart Software is installed on your computer Solution 5 Make sure the HP Photosmart Software is running on your computer e Solution 6 Make sure that the original is placed correctly on the glass e Solution 7 Wait for the product to finish other tasks e Solution 8 Make sure the paper loaded is recognized by the product e Solution 9 Check for a paper jam E Em
166. nt cartridges automatically For more information see Clean the print cartridges on page 69 If you are missing lines when you print clean the electrical contacts For more information see Clean the print cartridge contacts on page 69 Replace the print cartridge For more information see Replace the print cartridges on page 64 For more information see Print a self test report on page 61 8 If the self test report does not show a problem investigate other causes such as the image file or software program E Em c oO a gt fo z 2 Q For additional print cartridge troubleshooting visit the HP Web site at www hp com support This section contains the following topics Wrong inaccurate or bleeding colors e Ink is not filling the text or graphics completely The printout has a horizontal band of distortion near the bottom of a borderless print Printouts have horizontal streaks or lines Printouts are faded or have dull colors e Printouts seem blurry or fuzzy Printouts have vertical streaks Printouts are slanted or skewed e Ink streaks on the back of the paper e Paper is not picked up from the input tray The text edges are jagged Wrong inaccurate or bleeding colors If your printout has one of the following print quality problems try the solutions in this section for help Colors look different than what you expected For
167. of components to delete Select the appropriate check boxes to remove the unnecessary components More information about the Disk Cleanup utility The Disk Cleanup utility frees hard disk space on your computer by doing the following Deleting temporary Internet files Deleting downloaded program files Emptying the Recycle Bin Deleting files from your temporary folder Deleting files created by other Windows tools Removing optional Windows components that you do not use After selecting the components to remove click OK Errors 147 x e c z o N gt e fe El co Chapter 12 148 6 Install the software To install the software a Insert software CD into the CD ROM drive of the computer The software installation will start automatically EA NOTE Ifthe installation does not run automatically from the Windows Start menu click Start Search or Run In the Start Search or Run dialog box type d setup exe and then press Enter If your CD ROM drive is not assigned to drive letter D enter the appropriate drive letter b Follow the prompts on the computer screen to install the software Try to scan Cause The software needed to be completely uninstalled and reinstalled Unable to print Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue try
168. oid for all print and copy jobs Any size paper other than those listed in the printer software Paper with cutouts or perforations unless specifically designed for use with HP inkjet devices Choose papers for printing and copying 23 Chapter 6 Highly textured stock such as linen It might not print evenly and the ink can bleed into these papers Extremely smooth shiny or coated papers not specifically designed for the HP All in One They can jam the HP All in One or repel the ink e Multi part forms such as duplicate and triplicate forms They can wrinkle or get stuck and the ink is more likely to smear Envelopes with clasps or windows They can get stuck in the rollers and cause paper jams Banner paper Additional papers to avoid when copying Envelopes Transparency film other than HP Premium Inkjet Transparency Film or HP Premium Plus Inkjet Transparency Film Iron On Transfers Greeting card paper Load paper This section describes the procedure for loading different types and sizes of paper into the HP All in One for your copies or printouts x TIP To help prevent rips wrinkles and curled or bent edges store all paper flat in a resealable bag If the paper is not stored properly extreme changes in temperature and humidity might result in curled paper that does not work well in the HP All in One This section contains the following topics Load full size paper Load photo
169. old the print cartridges by their black plastic sides with the label on top Do not touch the copper colored contacts or the ink nozzles Maintain the HP All in One NOTE Handle the print cartridges carefully Dropping or jarring cartridges can cause temporary printing problems or even permanent damage Check the estimated ink levels You can easily check the ink supply level to determine how soon you might need to replace a print cartridge The ink supply level shows an estimate of the amount of ink remaining in the print cartridges Actual ink levels may vary xx TIP You can also print a self test report to see if your print cartridges might need to be replaced NOTE Ifthe print cartridges were used before being installed in the product or have been refilled the estimated ink levels on the Estimated Ink levels tab may be inaccurate or unavailable NOTE Ink from the cartridges is used in the printing process in a number of different ways including in the initialization process which prepares the product and cartridges for printing and in print head servicing which keeps print nozzles clear and ink flowing smoothly In addition some residual ink is left in the cartridge after itis used For more information see www hp com go inkusage To check the ink levels from the HP Photosmart Software 1 In the HP Solution Center click Settings point to Print Settings and then click Printer Toolbox 4
170. ompletely so that it appears that parts are missing or blank Solution 1 HP recommends using genuine HP print cartridges Solution 2 Check the print settings Solution 3 Check the paper type Solution 4 Clean the print cartridges Solution 1 HP recommends using genuine HP print cartridges Solution Check to see if your print cartridges are genuine HP print cartridges HP recommends that you use genuine HP print cartridges Genuine HP print cartridges are designed and tested with HP printers to help you easily produce great results time after time 4 NOTE HP cannot guarantee the quality or reliability of non HP supplies Printer service or repairs required as a result of using a non HP supply will not be covered under warranty If you believe you purchased genuine HP print cartridges go to www hp com go anticounterfeit Cause Non HP ink was being used If this did not solve the issue try the next solution Solution 2 Check the print settings Solution Check the print settings Check the paper type setting to make sure it matches the type of paper loaded in the input tray Check the quality setting Use a higher quality setting to increase the amount of ink used for printing Print quality troubleshooting 97 toy Iz 5 lt vo ED a S o LT Chapter 12 For more information see Set the paper type for printing on page 33 Change the print speed or
171. on c amp pm o fo 3 ik Find more information 15 Chapter 3 EH El Qa 3 A oO 5 e 3 E 73 E 16 Find more information 4 How do l This section contains links to commonly performed tasks such as printing photos and optimizing your print jobs How do change the print settings on page 32 How do print borderless photos on 10 x 15 cm 4 x 6 inch paper on page 38 How do load envelopes on page 28 How do I scan using the computer on page 55 How do get the best print quality on page 34 How do print on both sides of the paper on page 42 How do replace the print cartridges on page 64 How do l align the print cartridges on page 68 e How do clear a paper jam on page 86 How do I How do ae Chapter 4 r o 2 ES 18 How do I 5 Connection information The HP All in One comes equipped with a USB port so you can connect directly to a computer using a USB cable You can also share the product over an existing home network This section contains the following topics e Supported connection types Use printer sharing Supported connection types The following table contains a list of supported connection types Description USB connection Printer sharing Recommended number of connected computers for best pe
172. on 2 Check for blank pages at the end of the document Solution 3 Load more paper in the input tray e Solution 4 Check the print cartridges for protective tape Solution 1 Check the ink levels in the print cartridges Solution Check the estimated ink levels remaining in the print cartridges Print troubleshooting 117 Chapter 12 NOTE Ink level warnings and indicators provide estimates for planning purposes only When you receive a low ink warning message consider having a replacement cartridge available to avoid possible printing delays You do not need to replace the print cartridges until print quality becomes unacceptable If there is ink remaining in the print cartridges but you are still noticing a problem print a self test report to determine if there is a problem with the print cartridges If the self test report shows a problem clean the print cartridges If the problem persists you might need to replace the print cartridges For more information on print cartridges see Print cartridge troubleshooting on page 88 E Em c oO a gt fo z E Cause If you are printing black text and a blank page comes out of the product the black print cartridge might be empty If this did not solve the issue try the next solution Solution 2 Check for blank pages at the end of the document Solution Open the documentfile in your software application and remove any extra
173. oo quickly Press the On button once It might take a few minutes for the product to turn on If you press the On button again during this time you might turn the product off A CAUTION Ifthe product still does not turn on it might have a mechanical failure Unplug the product from the power outlet Contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support If this did not solve the issue try the next solution Cause You pressed the On button too quickly If this did not solve the issue try the next solution Solution 4 Contact HP to replace the power supply Solution Contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Cause The ink cartridge s were not intended for use in this product If this did not solve the issue try the next solution Hardware setup troubleshooting 79 Chapter 12 Solution 5 Contact HP support for service Solution If you have completed all of the steps provided in the previous solutions and are still having a problem contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for technical support Cause You might need assistance to enable the product or software to f
174. oodet visata olmej tmete hulka Teie kohus on viia tarbetuks muutunud seade selleks etten htud elektri ja elektroonikaseadmete vilseerimiskohie Uiiseerovate seadmete eraldi kogumine ja lailemine aitab stas ocdusvarosid ning tagada ef k llemine toimub Inimeste tervisele ja keskkonnale ohutult Lisateavet selle kohta kuhu saate utiliseeritava seadme k itlemiseks viia saate k sida kohalikust omavalitsusest olmej tmete utiliseerimispunktist v i kauplusest kust te seadme ostsite H vitett vien laitteiden k sittely kotitalouksissa Euroopan unionin alueella T m tuotteessa tai sen pakkauksessa oleva merkint osoittaa ett tuotetta ei saa h viti talousj tteiden mukana K ytt j n velvollisuus on huolehtia siit et h vitett v laite toimitetaan s hk ja elekironiikkalaiteromun ker yspisteeseen H vitet vien laitteiden erillinen ker ys ja kierr tys s st luonnonvaroja Nain toimimalla varmistetaan my s eta Kierr tys tapahtuu tavalla joka suojelee ihmisten terveytt ja ymp rist Saat tarvittaessa lis tietoja j tteiden kierr tyspaikoista paikallisilta viranomaisilta j teyhtiaill tai tuotteen j lleenmyyj lt An ppnpn rav cuaktu v ory Euponaiki Ever Fane ewtah corer onu dom costis oo bene dno npo ove Bc npina ve eol pall ye dhe oiadi coppia Aida evn aag dva va anopplyere nc xpnores ouoxtuts oz pra kaBoproytvr uov a ouMoris anopp pp tuv yia mv avaKiKAwan xpnorou nexrpio kar nd
175. ooting 107 Chapter 12 Cause The wrong type of envelope was loaded Borderless printing produces unexpected results Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Print from the HP Photosmart Software e Solution 2 Use the appropriate media E Em c oO v gt fo z E Q Solution 1 Print from the HP Photosmart Software Solution Try printing the image from the photo imaging software that came with the product Cause Printing a borderless image from a non HP software application produced unexpected results If this did not solve the issue try the next solution Solution 2 Use the appropriate media Solution To print a borderless image use 10 x 15 cm 4 x 6 inch HP Advanced Photo Papers For more information see Print a borderless image on page 38 Cause Use of inappropriate media The product is not responding Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Wait for the product to finish other tasks e Solution 2 Check for a paper jam e Solution 3 Load more p
176. or not fill in completely Depending on your country region some of these papers might not be available HP Iron On Transfers HP Iron On Transfers for color fabrics or for light or white fabrics are the ideal solution for creating custom T shirts from your digital photos HP Brochure amp Flyer Paper HP Brochure amp Flyer Paper Gloss or Matte is glossy coated or matte coated on both sides for two sided use They are the perfect choice for near photographic reproductions and business graphics for report covers special presentations brochures mailers and calendars HP Premium Presentation Paper HP Premium Presentation Paper gives your presentation a quality look and feel To order HP papers and other supplies go to www hp com buy supplies If prompted choose your country region follow the prompts to select your product and then click one of the shopping links on the page NOTE Atthis time some portions of the HP Web site are available in English only Papers to avoid k 7 a Q me i Ke o c Hn ke fo E EI Using paper that is too thin or too thick paper that has a slick texture or paper that stretches easily can cause paper jams Using paper that has a heavy texture or does not accept ink can cause printed images to smear bleed or not fill in completely NOTE Fora complete list of supported media sizes see the printer software Papers to av
177. ored contacts Allow the print cartridges to dry for approximately ten minutes 1 Copper colored contacts 2 Ink nozzles do not clean 8 Hold the print cartridge with the HP logo on top and insert the print cartridge back into the slot Make sure you push the print cartridge in firmly until it snaps into place 9 Repeatif necessary for the other print cartridge 10 Gently close the print cartridge door and plug the power cord into the back of the product v 9 as a pz v S S Related topics Clean the area around the ink nozzles on page 72 Replace the print cartridges on page 64 Work with print cartridges 71 D E et J gt T Uv 2 T 3 1 Oo 3 Chapter 10 Clean the area around the ink nozzles If the HP All in One is used in a dusty environment a small amount of debris might accumulate inside the device This debris can include dust hair carpet or clothing fibers When debris gets on the print cartridges it can cause ink streaks and smudges on printed pages Ink streaking can be corrected by cleaning around the ink nozzles as described here 4 NOTE Clean the area around the ink nozzles only if you continue to see streaks and smudges on your printed pages after you have already cleaned the print cartridges by using the software you installed with the HP All in One Make sure you have the following ma
178. ors and sharp text It is opaque enough for two sided color usage with no show through which makes it ideal for newsletters reports and flyers r fo IU a fe ch e 3 m 7 t E fo o t a Ss f xe 7 HP All in One Paper or HP Printing Paper HP All in One Paper is specifically designed for HP All in One products It has an extra bright blue white shade that produces sharper text and richer colors than ordinary multifunction papers HP Printing Paper is a high quality multifunction paper It produces documents that look and feel more substantial than documents printed on standard multipurpose or copy paper 22 Load originals and load paper To order HP papers and other supplies go to www hp com buy supplies If prompted choose your country region follow the prompts to select your product and then click one of the shopping links on the page 4 NOTE Atthis time some portions of the HP Web site are available in English only Recommended papers for printing only Certain papers are supported only when you start the print job from your computer The following list provides information about these papers If you want the best print quality HP recommends using HP papers Using paper that is too thin or too thick paper that has a slick texture or paper that stretches easily can cause paper jams Using paper that has a heavy texture or does not accept ink can cause printed images to smear bleed
179. ot enough paper in the input tray Ink is drying Solution Leave the sheet in the output tray until the message disappears If it is necessary to remove the printed sheet before the message disappears carefully hold the printed sheet on the underside or the edges and place it on a flat surface to dry Cause Transparencies and some other media require a drying time that is longer than normal Troubleshooting Out of paper Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Replace the rear access door of the product Solution 2 Check the paper type and the print settings e Solution 3 Clean the rollers Solution 4 Contact HP support Solution 1 Replace the rear access door of the product fo Iz 5 lt vo E a S o LT Solution If you removed the rear access door to clear a paper jam replace it Gently push the door forward until it snaps into place Cause The rear access door was removed from the product If this did not solve the issue try the next solution Solution 2 Check the paper type and the print settings Solution Check the paper loaded in the input tray and the print settings To check the paper in the input tray 1 Remove the stack of paper from the input tray
180. ow the onscreen instructions and the instructions provided in the Setup Guide that came with the product Software installation troubleshooting 85 z D o 2 o E t Chapter 12 When the software installation is complete the HP Digital Imaging Monitor icon appears in the Windows system tray IE La To verify that the software is properly installed double click the HP Solution Center icon on the desktop If the HP Solution Center shows the essential icons Scan Picture and Scan Document the software has been properly installed Paper jams To help avoid paper jams follow these guidelines Remove printed papers from the output tray frequently Prevent curled or wrinkled paper by storing all unused paper flat in a resealable bag Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn Donotcombine different paper types and paper sizes in the input tray the entire stack of paper in the input tray must be the same size and type Adjust the paper width guide in the input tray to fit snugly against all paper Make sure the paper width guide does not bend the paper in the input tray Do not force paper too far forward in the input tray Use paper types that are recommended for the product For more information see the following topics Clear paper jams Information on paper Clear paper jams Solution n case of a paper jam first check the r
181. oy c 5 lt vo ED a S o LT On the Windows taskbar click Start click Programs or All Programs and then click Accessories Click Paint From the Paint application click File and then click From Scanner or Camera Select the product from the TWAIN source list Select the type of image to be scanned and then click Scan Imaging for Windows will scan from the product using TWAIN software instead of the HP Solution Center Cause f you could scan using WIA this indicates that there was a problem with the HP Solution Center You can continue to use WIA to scan or try the next solution If you could not scan using WIA try the next solution Solution 8 Disable the Lexbces service Solution Check if the Lexbces service is started and disable it Errors 139 Chapter 12 If a Lexmark or Dell all in one device is connected with a USB cable to a computer where product is installed the HP software might not scan because the Lexbces service is running NOTE This solution only applies if you have a Lexmark or Dell all in one If you do not try the next solution on page 142 To check for and disable the service 1 Log into Windows as an Administrator 2 Press the Ctrl Alt Delete to open the Task Manager 3 Click the Processes tab 4 If the Lexbceserver service is listed in the Image Name list disable it E Em c oO v gt fo z 3
182. packningar med den har symbolen far inte kasseras med vanligt hush llsavfall sfallet har du ansvar f r att produkten l mnas till en beh rig tervinningsslation for hantering av el och elektronikprodulter Genom att l mna kasserade produkter till lervinning hj lper du till at bevara v ra gemensamma naturresurser Dessutom skyddas bade m nniskor och milj n n r produkter tervinns p r it s tt Kommunala myndigheter sophanteringsf relag eller butiken d r varan k ples kan ge mer information om var du l mnar kasserade produkter f r tervinning Maxe pnane Ha o6opynsane 1a orna or norpeburenn s sacri pomakuncra s Esponeiiciatm chio Tosh cnmson mpxy npopyxra unu onaronkara my nokassa we npopykrer He rps na Aa ce waxeipna 3aepHo c pomakwckwte ormagus Bue umare orrosopsiocra ga ixi pine o opynsanero aa ornameux KATO ro npenanere Ha ONpeReneH NyHKT 3a peLMKNMpAHe HO enekrpuaecko HNH MEXGHHYHO o opynsane 3a oramus OtpenHoto cbOmpave n peynknnpane na obopypsanerto aa omapsyn npu vaxispniWero My nowara 3a zanassowero Ha NPHPORHM PecypCH H TAPOAHTHPA petpkmipaie rampulewo TAKA we AO He 3ACTPALIABA doreuiroro Sapana M okorea cen a NENEI HNO PNAU Kine HONET ar cre clc Me ao ANMI a POIPLIE CP CERIK rac CIOTA PANG a TEONA ma deguttm a ceOmpaxe Ha orna Wn c marasmHa or koiiro cre aaxynuna npopykta nl turarea echipamentelor uzate de c tre utilizatorii casnici din Uniunea European Acest simbol de pe produs sau de pe ambalajul produs
183. paper Load index cards Load envelopes Load other types of paper Load full size paper You can load many types of letter or A4 paper into the input tray of the HP All in One r fo o a e ch e 3 p 7 t Ss a o t a E f xe 7 24 Load originals and load paper To load full size paper 1 Pull out the tray extension f NOTE When you use legal size paper leave the tray extender closed 2 Slide the paper width guide to its outermost position 3 Tap a stack of paper on a flat surface to align the edges and then check the paper for the following Make sure itis free of rips dust wrinkles and curled or bent edges Make sure all the paper in the stack are the same size and type k 7 a is Q me me c 7 HD 22 fo me is l Load paper 25 Chapter 6 4 Insert the stack of paper into the input tray with the short edge forward Ensure that the side you want to print on faces down Slide the stack of paper toward the product until it stops A CAUTION Make sure that the product is idle and silent when you load paper into the input tray If the product is servicing the print cartridges or otherwise engaged in a task you could push the paper too far forward causing the product to eject blank pages XX TIP If you are using letterhead insert the top of the page first with the side you want to print on facing
184. pecifications 208 System requirements 207 telephone numbers customer support 202 text cut off 116 dotted lines on scan 127 incorrect format on scan 127 incorrect or missing on scan 128 jagged 106 meaningless characters 111 not filled in 97 smooth fonts 106 transparencies load 29 troubleshoot fax problems 97 hardware installation 77 print quality 94 Readme file 77 software installation 82 USB cable 80 troubleshooting copy 119 error messages 129 print 107 scan 125 two sided prints 42 43 U uninstall software 85 USB cable communication lost 177 USB cable installation 80 Ww warranty 201 203 Web pages print 49 217 218
185. printer drivers scanner drivers and the Toolbox are available The following describes some of the limited functionality users can expect Copying is not supported The HP Photosmart Software is not available The onscreen Help is not installed but it is available as a Web download at www hp com support Environmental product stewardship program Hewlett Packard is committed to providing quality products in an environmentally sound manner Design for recycling has been incorporated into this product The number of materials has been kept to a minimum while ensuring proper functionality and reliability Dissimilar materials have been designed to separate easily Fasteners and other connections are easy to locate access and remove using common tools High priority parts have been designed to access quickly for efficient disassembly and repair For more information visit HP s Commitment to the Environment Web site at www hp com hpinfo globalcitizenship environment index html This section contains the following topics Paper use Plastics Material safety data sheets Recycling program HP inkjet supplies recycling program Energy consumption Disposal of waste equipment by users in private households in the European Union Paper use This product is suited for the use of recycled paper according to DIN 19309 and EN 12281 2002 208 Technical information Plastics Plastic parts over 25 grams a
186. product unplug the power cord and raise the lid 2 Clean the glass with a soft cloth or sponge slightly moistened with a nonabrasive glass cleaner A CAUTION Do not use abrasives acetone benzene or carbon tetrachloride on the glass since they can damage it Do not place or spray liquid directly on the glass The liquid might seep under the glass and damage the product Clean the HP All in One 59 Chapter 10 3 Dry the glass with a dry soft lint free cloth to prevent spotting 4 Plug in the power cord and then turn on the product Clean the lid backing Minor debris can accumulate on the white document backing located underneath the lid of the HP All in One To clean the lid backing 1 Turn off the product unplug the power cord and raise the lid 2 Clean the white document backing with a soft cloth or sponge slightly moistened with a mild soap and warm water Wash the backing gently to loosen debris Do not scrub the backing D E et D gt D zh Uu La T 3 1 e 3 Dry the backing with a dry soft lint free cloth A CAUTION Do not use paper based wipes as these might scratch the backing 60 Maintain the HP All in One 4 5 If further cleaning is needed repeat the previous steps using isopropyl rubbing alcohol and wipe the backing thoroughly with a damp cloth to remove any residual alcohol A CAUTION Be careful not to spill alcohol on the glass
187. propriate options for your print job by choosing one of the predefined print tasks on the Printing Shortcuts tab Click a type of print task in the Printing Shortcuts list The default settings for that type of print task are set and summarized on the Printing Shortcuts tab If necessary you can adjust the settings here and save your custom settings as a new printing shortcut To save a custom printing shortcut select the shortcut and click Save As To delete a shortcut select the shortcut and click Delete 6 Click OK to close the Properties dialog box 7 Click Print or OK to begin printing Print from a software application 31 Chapter 7 Make the HP All in One the default printer You can set the HP All in One as the default printer to use from all software applications This means that the HP All in One is automatically selected in the printer list when you select Print from the File menu in a software application The default printer is automatically selected when you click the Print button in the toolbar of most software applications For more information see the Windows Help Change the print settings for the current job You can customize the print settings of the HP All in One to handle nearly any print task This section contains the following topics Setthe paper size Set the paper type for printing e View the print resolution Change the print speed or quality Change the page orientation e Scale the do
188. puter and try printing again after the computer has restarted Troubleshooting Cause The print spooler needed to be restarted If this did not solve the issue try the next solution Solution 8 Check the software application Solution Verify whether the software application is the problem To verify the software application 1 Close the software application and reopen it 2 Try to print again from the software application boy c 5 lt vo ED a S LT NOTE The printer might not support printing from a DOS application Determine if the software application is Windows based or DOS based by checking the system requirements of the application 3 Try printing from Notepad to see if the issue is the software application or the driver To print from Notepad a On the Windows taskbar click Start and then click Programs or All Programs b Click Accessories and then click Notepad c Type a few characters of text into Notepad d Click File and then click Print 4 If printing is successful from Notepad but not the software application contact the manufacturer of that application for support Cause The software application was be failing or could not interface with the print driver incorrectly Product might not be correctly installed Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not
189. re marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of product life Material safety data sheets Material safety data sheets MSDS can be obtained from the HP Web site at www hp com go msds Recycling program HP offers an increasing number of product return and recycling programs in many countries regions and partners with some of the largest electronic recycling centers throughout the world HP conserves resources by reselling some of its most popular products For more information regarding recycling of HP products please visit www hp com hpinfo globalcitizenship environment recycle HP inkjet supplies recycling program HP is committed to protecting the environment The HP Inkjet Supplies Recycling Program is available in many countries regions and lets you recycle used print cartridges and ink cartridges free of charge For more information go to the following Web site www hp com hpinfo globalcitizenship environment recycle Energy consumption This product is designed to reduce power consumption and save natural resources without compromising product performance It has been designed to reduce total energy consumption both during operation and when the device is not active Specific information on power consumption may be found in the printed documentation that came with the HP All in One c amp E E p 5 8 2 c Z oO o ud
190. rea of the report is shown below fo Z 5 lt vo ED a z o LT 3 Make sure the test patterns show a complete grid and the thick color lines are complete f more than a few lines in a pattern are broken this might indicate a problem with the nozzles You might need to clean the print cartridges Ifthe black line is missing faded streaked or shows lines this might indicate a problem with the black print cartridge in the right slot If any of the color lines are missing faded streaked or show lines this might indicate a problem with the tri color print cartridge in the left slot Cause The error was false If this did not solve the issue try the next solution Solution 2 Clear the print carriage Solution Remove any objects such as paper that are blocking the print carriage Then reset the product To clear the print carriage 1 Make sure the product is on 2 Open the print cartridge door The print carriage should move to the far right side of the product If the print carriage does not move to the right side turn the product off and then on Errors 181 E Em c oO a gt fo z 2 Q Chapter 12 3 If the print carriage did not move open the front access door and make note of where the carriage is stuck and look for jammed paper A paper jam can cause the error message and the print carriage to stall A CAUTION Do not use any tools or other
191. rformance One computer connected with a USB cable to the rear USB 2 0 high speed peripheral connection port on the HP All in One Up to five The host computer must be on at all times in order to print from the other computers Supported software features All features are supported All features resident on the host computer are supported Only printing is supported from the other computers Setup instructions Follow the Setup Guide for detailed instructions Follow the instructions in Use printer sharing on page 19 c S 2 E 9 c S 2 v c c fe 5 Use printer sharing If your computer is on a network and another computer on the network has an HP All in One connected to it by a USB cable you can print to that printer using printer sharing The computer directly connected to the HP All in One acts as the host for the printer and has full software functionality The other computer which is referred to as a client has access only to the print features You must perform other functions from the host computer or from the control panel on the HP All in One To enable printer sharing on a Windows computer A Refer to the user guide that came with your computer or see the Windows onscreen Help Use printer sharing 19 Chapter 5 Q fe 5 5 e o 3 5 e 2 3 D E 20 Connection information 6 Load originals and load paper You c
192. ridge is getting print cartridge when T cartridge low on ink print quality is no o light Off longer acceptable 3 Black D The black print Replace the black gt al ce cartridge has been print cartridge or e Ig n removed print in ink backup mode with the tri color print cartridge For more information see Use ink backup mode on page 67 Product messages The following is a list of product related error messages Door open Firmware revision mismatch e Mechanism error Scan errors Unable to print Product might not be correctly installed Product was not found e Product could not find available scan destinations Required software component was not found or was incorrectly installed Error occurred while communicating with the product Door open Solution Close the front access door or the print cartridge door Cause The front access door or the print cartridge door was open 132 Troubleshooting Firmware revision mismatch Solution To find support and warranty information go to the HP Web site at www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Cause The revision number of the product firmware does not match the revision number of the software Mechanism error Try the following solutions to resolve the issue Solutions are listed in order with the most likely so
193. rint from your computer Print froma software appliCatlOri 5 eaae aient endete pi EL cras eta cra erer A TENti 31 Make the HP All in One the default printer eem 32 Change the print settings for the current job ssssseeee een 32 Set the Papen SIZC cm 32 Set the paper type for printing eod eite rient pi Bienen ke SuSE e ep aren diene 33 View the printiresolutlon reitera rne eir etae i ipta EOc s tue fea seepacia c Rente rege Fue su Ta eo anne 33 Change the print speed or quality emere 34 Change the page orientation 1 eroi eiieeee iine eret ener tenni tn dene Ee inne ea diens 34 Scale the document size ener tnr rre DIEM HER EERRR REM ERT EEEE iiigh ia 35 Change the saturation brightness or color tone sssssssseeeeennens 35 Preview your print JOD rrr ERR HE HERR REGERE RR END AEEEEURRSMRRUREERA ARI EKIREE AR RRER 35 Change the default print settings ssseeeeneen nemen 36 Printing SNOMmeuts eiiie sc chs 36 Create printing Ez elojge s i e eiastenqendyacteteadscedaedectiung ara aa aa iiiu 37 Delete printing ShortGUts 2 cicuta opone c nte cuerno eade teeneten age eo cea det Faas 37 e e E E gt 7 10 11 12 Perfonm Specialprint Job eT 38 Printa borderless image 5 1 epn tm er den ctae ecu Ka Eaa Ea eee 38 Prnt aiphoto Oniplalm paper s coi roce teret een eacta tnt ak En Eta ia 39
194. rinting and copying If you want the best print quality HP recommends using HP papers that are specifically designed for the type of project you are printing If you are printing photos for example load HP Premium or HP Premium Plus photo paper in the input tray The following is a list of HP papers you can use for copying and printing Depending on your country region some of these papers might not be available HP Advanced Photo Paper or HP Photo Paper HP Advanced Photo Paper or HP Photo Paper is a sturdy glossy photo paper that features an instant dry finish for easy handling without smudging It resists water smears fingerprints and humidity Your prints have a look and feel comparable to a store processed photo It is available in several sizes including A4 8 5 x 11 inch and 10 x 15 cm 4 x 6 inch with or without tabs for printing or copying photos from the product HP Advanced Photo Paper is marked on the nonprinting corners with the following symbol gt HP Premium Inkjet Transparency Film HP Premium Inkjet Transparency Film make your color presentations vivid and even more impressive This film is easy to use and handle and dries quickly without smudging HP Premium Inkjet Paper HP Premium Inkjet Paper is the ultimate coated paper for high resolution usage A smooth matte finish makes it ideal for your highest quality documents HP Bright White Inkjet Paper HP Bright White Inkjet Paper delivers high contrast col
195. rk all in one or Dell all in one caused a scan communication error e205 If this did not solve the issue try the next solution Errors 141 Chapter 12 Solution 9 Run the Scan Diagnostic utility Solution Download and run the Scan Diagnostic utility to find and correct problems with your product To download and run the Scan Diagnostic utility 1 Goto www hp com and click Software and driver downloads 2 Select Download drivers and software and firmware 3 Type your product name and model number in the field provided and then press Enter 4 Selectthe operating system of your computer where the HP software is installed Go to the Utility section and download the HP Scan diagnostic utility 6 Try to scan If an error condition is identified with any of the HP software components a red X is displayed next to the component If there is no error condition a green check mark is displayed next to the component The utility is equipped with a Fix button to correct the error conditions n 4 x e c Er oO Jj zx fo fe El vo Cause There was a problem with the connections between the product and the computer If this did not solve the issue try the next solution Solution 10 Install a patch Solution Download and install the unexpected internal error and communications failure patch This patch resolves the An unexpected internal error has occurred error and other communication fa
196. rom high humidity Use HP Advanced Photo Papers for maximum performance Print cartridge troubleshooting If you are experiencing problems with printing you might have a problem with one of the print cartridges If you receive an error message about the print cartridges see Print cartridge messages on page 178 for more information 88 Troubleshooting Try the following Information on print cartridges For best results use HP print cartridges The following tips help maintain HP print cartridges and ensure consistent print quality Information on print cartridges Resolving print cartridge problems Resolving print cartridge error messages Keep all print cartridges in the original sealed packages until they are needed Store print cartridges at room temperature 15 6 26 6 C or 60 78 F Do not reattach the protective tape once it has been removed from the print cartridge Reattaching the plastic tape might damage the print cartridge Place the print cartridge in the product immediately after removing the plastic tape If this is not possible store it in a print cartridge protector or airtight plastic container HP recommends that you do not remove the print cartridges from the product until you have replacement print cartridges available to install Turn off the product from the control panel Do not turn off the product by turning off a power strip or unplugging the power cord from the product If you improper
197. rs 9 8 feet in length If another USB cable is available try using that one instead Restart the computer After the computer restarts try to scan again Cause The power cord or USB cable was not attached properly If this did not solve the issue try the next solution Errors 155 Chapter 12 Solution 3 Restart the computer Solution Restart the computer Cause You might not have restarted the computer after installing the product software Or there might have been another problem with the computer If this did not solve the issue try the next solution Solution 4 Uninstall and reinstall the product Solution Uninstall the product from the Printers and Faxes control panel and then reinstall it E Em c oO a gt fo z E To uninstall and reinstall the product 1 Disconnect the USB cable between the product and the computer 2 On the Windows taskbar click Start Printers and Faxes 3 Right click the product and select Delete 4 Wait several seconds and then reconnect the product to the computer with the USB cable 5 Follow any onscreen prompts to reinstall the product Cause There might have been a problem when you originally installed the product If this did not solve the issue try the next solution Solution 5 Uninstall and reinstall the HP Photosmart Software Solution Uninstall the complete HP Photosmart Software from the computer and then reinstall it u
198. rted file types for the HP All in One on page 168 Cause The product software did not recognize or support the file format of the image you are trying to open or save If the file extension indicates it is a supported file type the file might be corrupted Invalid file name Solution Make sure that you are not using any invalid symbols in the file name Cause The file name you entered was invalid Supported file types for the HP All in One Refer to the following for the supported file formats The HP Photosmart software supports the following file formats BMP DCX FPX GIF JPG PCD PCX TIF PICT PSD PCS EPS TGA SGI PDF and PNG When scanning the HP Photosmart Software enables you to save an image in the following file formats BMP DCX FPX GIF JPG PCD PCX and TIF General user messages The following is a list of messages related to common user errors e Cannot crop Borderless printing error Disconnected e No scan options e Out of disk space 168 Troubleshooting Cannot crop Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Close applications that are not being used e Solution 2 Create more space on your hard drive Solution 1 Close applications that are not being used Solution C
199. rtridge from the slot on the left 64 Maintain the HP All in One If you are replacing the black print cartridge remove the print cartridge from the slot on the right 1 Print cartridge slot for the tri color print cartridge 2 Print cartridge slot for the black print cartridge 4 Pull the print cartridge towards you out of its slot 5 If you are disposing of the print cartridge recycle the print cartridge The HP Inkjet Supplies Recycling Program is available in many countries regions and lets you recycle used print cartridges free of charge For more information go to the following Web site www hp com hpinfo globalcitizenship environment recycle inkjet html 6 Remove the new print cartridge from its packaging being careful to touch only the black plastic Gently remove the plastic tape using the pink pull tab 1 Copper colored contacts v Q d Ed a pz v S S 2 Plastic tape with pink pull tab must be removed before installing Ink nozzles under tape A CAUTION Do not touch the copper colored contacts or ink nozzles Touching these parts can result in clogs ink failure and bad electrical connections Work with print cartridges 65 Chapter 10 7 Slide the new print cartridge at a slight upward angle into the empty slot Then gently push on the upper part of the print cartridge forward until it snaps into place If you are installing t
200. rz tu przez u ytkownik w domowych w Unii Europejskiej Symbol ten umieszczony na produkcie lub opakowaniu oznacza e tego produktu nie nalezy wyrzuca razem z innymi odpadami domowymi U ytkownik jest odpowiedzialny za dostarczenie zu ytego sprz tu do wyznaczonego punktu gromadzenia zu ytych urz dze elektrycznych i elektronicznych Gromadzenie osobno i recykling tego typu odpad w przyezynia sie do cehrony zasob w naluralych jest bezpieczny dla zdrowia drodowisha nalutainego Dalsze Informacje na temat sposobu uiylizadli zuzyiych ureqdzeh mo na uzyska u odpowiednich w adz lokalnych w przedsi biorstwie zajmuj cym si usuwaniem odpad w lub w miejscu zakupu produktu Descarte de equipamentos por usu rios em resid ncias da Uni o Europ ia Este simbolo no produlo ou na embalagem indica que o produlo n o pode ser descartado junto com o lixo dom stico No entanto sua responsabilidade levar os equipamentos a serem descartados a um ponto de coleta designado para a reciclagem de equipamentos eletro eletr nicos A coleta separada e a reciclagem das equipamentos no momento do descarte ajudam na conserva o dos recursos naturais e garantem que os equipamentos ser o reciclados de forma a proteger a sa de das pessoas e o meio ambiente Para obter mais informa es sobre onde descartar equipamentos para reciclagem eire em contato com o escrit rio local de sua cidade o servi o de limpeza p blica de seu bairro ou a loja em que adquir
201. s If this did not solve the issue try the next solution Solution 3 Check if print cartridges are fully inserted Solution Remove and then reinsert the print cartridges Verify that they are fully inserted and locked in place Cause The contacts on the print cartridge were not touching the contacts in the print carriage Errors 185 Chapter 12 If this did not solve the issue try the next solution Solution 4 Align newly installed print cartridges Solution You must align the print cartridges to ensure excellent print quality If the alignment error persists and you cannot clear it your print cartridge might be defective Contact HP for support To find support and warranty information go to the HP Web site at www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support E Em c o v P fo z E For more information see Align the print cartridges on page 68 Cause You installed new print cartridges that needed alignment If this did not solve the issue try the next solution Solution 5 Print cartridge or sensor might be defective Solution To find support and warranty information go to the HP Web site at www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Cause The print cartridge or sensor was defecti
202. s m kl To print multiple pages on a single sheet 1 Make sure you have paper loaded in the input tray 2 Onthe File menu in your software application click Print 3 Make sure the product is the selected printer Perform special print jobs 45 Chapter 7 4 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences 5 Click the Features tab 6 In the Pages per sheet list click 2 4 6 9 or 16 7 Ifyou want a border to appear around each page image printed on the sheet of paper select the Print page borders check box 8 In the Page order list click an appropriate page order option The sample output graphic is numbered to show how the pages will be ordered if you select each option 9 Click OK and then click Print or OK in the Print dialog box Print a multiple page document in reverse order Because of the way the paper feeds through the HP All in One the first page that prints is print side up at the bottom of the stack Usually this means you need to put the printed pages in the correct order ENWAU A better way is to print the document in reverse order so that the pages are stacked correctly U1d GO ND 2S XX TIP Setthis option as a default setting so you do not have to remember to set it every time you print a multiple page document To print a multiple page documen
203. s connected to the computer Solution If the product is not properly connected to the computer communication errors can occur Make sure the USB cable is securely connected to the product and the computer as shown below For more information see After setting up the product it does not print on page 81 Cause The product was not connected to the computer Print cartridge messages 178 The following is a list of print cartridge error messages Non HP cartridges installed Previously used genuine HP cartridges installed Original HP ink has been depleted Low on ink Printing in ink backup mode The print carriage is stalled Need alignment or alignment failed Print cartridge is missing incorrectly installed or not intended for your product Print cartridges missing or not detected Incompatible print cartridges Print cartridges in wrong slot Print cartridge problem Non HP cartridges installed Solution Follow the prompts on the computer screen to continue or replace the indicated print cartridges with genuine HP cartridges HP recommends that you use genuine HP print cartridges Genuine HP print cartridges are designed and tested with HP printers to help you easily produce great results time after time Troubleshooting f NOTE HP cannot guarantee the quality or reliability of non HP supplies Printer service or repairs required as a result of us
204. s courants Au contraire vous les responsable de l vacuation de vos quipements usag s el cet effet vous tes tenu de les remettre un point de collecte agr pour le recyclage des quipements lectriques et lectroniques usag s Le tri l vacuation et le recyclage s par s de vos quipements usag s permettent de pr server les ressources naturelles et de s assurer que ces quipements sont recycl s dans le respect de la sant humaine et de l environnement Pour plus d informations sur les lieux de collecte des quipements usag s veuillez contacter votre mairie votre service de traitement des d chets m nagers ou le magasin o vous avez achet le produit Entsorgung von Elektroger ten durch Benutzer in privaten Haushalten in der EU Dieses Symbol auf dem Produk oder dessen Verpackung gib an dass das Produkt nicht zusammen mit dem Restm ll entsorgt werden darf Es obliegt daher Ihrer Verantwortung das Ger t an siner entsprechenden Stelle f r die Entorgung oder Wiederverwertung von Elekirogertien eller Art abzugeben z 8 ein Wertstolihoh Die separate Sammlung und des Recyceln Ihrer allen Elekirogesie zum Zeitpunkt ihrer Entsorgung tr gt zum Schutz der Deme bei und gew hrleisiei dass sie aut eine Ari und Weise recycell werden die keine Gef hrdung f r die Gesundheit des Menschen und der Umwelt darstellt Weitere Informationen dar ber wo Sie alte Elektroger te zum Recyceln abgeben k nnen erhalten Sie bei den r
205. s not print on page 81 Cause Several situations can cause this error message to appear Your computer was not turned on Your computer was not connected to the product Errors 169 E Em c oO a gt fo z E Q Chapter 12 The software that came with the product was not installed correctly The software that came with the product is installed but it was not running No scan options Solution Make sure the software is installed and running For more information see the Setup Guide that came with the HP All in One Cause The software that came with the product was not running or has never been installed Out of disk space Solution Close some applications and try the task again Cause There was not enough available memory on your computer to perform the task Paper messages 170 The following is a list of paper related error messages Cannot load paper from input tray Ink is drying Out of paper Paper jam or misfeed Paper mismatch Wrong paper width Cannot load paper from input tray Solution If the product is out of paper or there are only a few sheets remaining load more paper in the input tray If there is paper in the input tray remove the paper gently tap the stack of paper against a flat surface and reload the paper into the input tray To continue your print job press the Resume button on the control panel of the product Cause There was n
206. sages may appear on your computer screen Print Cartridge Problem Incorrect Print Cartridge s Incorrectly Installed Cartridge s Print Cartridge s Missing Work through the following sections in order When the print cartridge light stops blinking you have solved the problem 90 Troubleshooting B NOTE In the procedures below the problem cartridge is identified by the blinking light The light on the left blinks when the tri color print cartridge on the left is the problem the light on the right blinks when the black cartridge on the right is the problem and both lights blink when both cartridges are the problem Solution 1 Remove and reinstall the print cartridges e Solution 2 Clean the print cartridge contacts e Solution 3 Print in ink backup mode Solution 1 Remove and reinstall the print cartridges Solution The print cartridge may not have full electrical contact with the printer Removing and reinstalling the cartridge may help toy Iz 5 lt vo E a S o LT f NOTE HP cannot guarantee the quality of remanufactured or refilled cartridges To verify and install the correct print cartridges 1 2 Bo 6 T Make sure the product is on Press the On button if it is not lit Open the print cartridge door and then wait until the print carriage is idle and silent Press down lightly on the end of the problem cartridge to release it Slide the cartridg
207. selected printer 4 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences Click the Features tab 6 In the Print Quality drop down list select the appropriate quality setting for your project m 4 NOTE To view the maximum dpi that the product will print click Resolution 7 In the Paper Type drop down list select the type of paper that you have loaded Change the page orientation The page orientation setting allows you to print your document vertically or horizontally on the page Usually you set the page orientation in the software application you used to create your document or project However if you are using custom size or special HP paper or if you cannot set the page orientation from your software application you can change the page orientation in the Properties dialog box before printing To change the page orientation 1 Make sure you have paper loaded in the input tray 2 Onthe File menu in your software application click Print 3 Make sure the product is the selected printer 34 Print from your computer 4 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences 5 Click the Features tab 6 In the Basic Options area do one of the following
208. set to modify the appearance of colors e Check the print quality setting and make sure it matches the type of paper loaded in the product You might need to choose a lower print quality setting if colors are running into each other Or choose a higher setting if you are printing a high quality photo and then make sure photo paper such as HP Advanced Photo Paper is loaded in the input tray NOTE On some computer screens colors might appear differently than they do when printed on paper In this case there is nothing wrong with the product print settings or print cartridges No further troubleshooting is required For more information see Change the print speed or quality on page 34 Choose papers for printing and copying on page 21 Cause The print settings were set incorrectly 96 Troubleshooting If this did not solve the issue try the next solution Solution 6 Clean the print cartridges Solution Print a self test report to determine if there is a problem with the print cartridges If the self test report shows a problem clean the print cartridges If the problem persists you might need to replace the print cartridges For more information on print cartridges see Print cartridge troubleshooting on page 88 Cause The print cartridges need to be cleaned Ink is not filling the text or graphics completely Try the following solutions if the ink is not filling the text or image c
209. sing a USB cable before the HP Photosmart software is installed on the computer If you connected the product to your computer before the software installation screen prompts you to do so you must follow these steps Troubleshooting common setup issues 1 Disconnect the USB cable from the computer 2 Uninstall the software if you have already installed it For more information see Uninstall and reinstall the software on page 85 Restart your computer Turn off the product wait one minute then restart it Reinstall the HP Photosmart software gt osse CAUTION Do not connect the USB cable to the computer until prompted by the software installation screen Hardware setup troubleshooting Tf Chapter 12 This section contains the following topics The product will not turn on lconnected the USB cable but am having problems using the HP All in One with my computer After setting up the product it does not print The product will not turn on Try the following solutions if there are no light indications no noise and no movement from the printer when you turn on the product e Solution 1 Make sure you are using the power cord that came with the product e Solution 2 Reset the product e Solution 3 Press the On button more slowly e Solution 4 Contact HP to replace the power supply e Solution 5 Contact HP support for service x e c Er o n e fe E vo
210. sing the CD that came with your product To uninstall and reinstall the software 1 Onthe Windows taskbar click Start Settings Control Panel 2 Double click Add Remove Programs 3 Remove all the items that are related to the HP scanning software A message appears on the computer to restart after removing some programs from the Add Remove Programs list 4 Select Click here to restart later 5 Disconnect the product from your computer and then restart your computer f NOTE Itis important that you disconnect the product before restarting your computer Do not connect the product to your computer until after you have reinstalled the software 6 Insertthe HP Photosmart CD ROM into your computer s CD ROM drive and then start the Setup program 4 NOTE If the Setup program does not appear locate the setup exe file on the CD ROM drive and double click it 156 Troubleshooting 7 Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the product 8 If you are still having trouble scanning remove the following additional applications from the Add Remove Programs list if they are present A CAUTION If the computer is manufactured by HP or Compaq do not remove any applications other than those listed below HP Imaging device functions HP Document Viewer HP Photosmart Essential HP Image Zone HP Photo and imaging gallery HP Photosmart Officejet
211. so remove it and print using ink backup mode 4 NOTE During ink backup mode the product can only print jobs from the computer You cannot initiate a print job from the control panel such as copying or scanning an original For more information see Use ink backup mode on page 67 Cause One or both of the print cartridges were having a problem boy c 5 te lt vo E a 5 LT Errors 199 Chapter 12 E Em c oO a gt fo z E Q 200 Troubleshooting 13 HP warranty and support Hewlett Packard provides Internet and phone support for the HP All in One This section contains the following topics Warranty Print cartridge warranty information Support process Before you call HP customer support HP support by phone Additional warranty options HP Quick Exchange Service Japan HP Korea customer support Prepare the product for shipment e Pack the product Warranty For more information about the warranty see the printed documentation that came with the product Print cartridge warranty information The HP cartridge warranty is applicable when the product is used in its designated HP printing device This warranty does not cover HP ink products that have been refilled remanufactured refurbished misused or tampered with During the warranty period the product is covered as long as the HP ink is not depleted and the e
212. soft material that will not come apart or leave fibers x TIP Coffee filters are lint free and work well for cleaning print cartridges Distilled filtered or bottled water tap water might contain contaminants that can damage the print cartridges A CAUTION Do not use platen cleaners or alcohol to clean the print cartridge contacts These can damage the print cartridge or the product To clean the print cartridge contacts 1 Turn on the product and open the print cartridge door The print carriage moves to the far right side of the product 2 Waituntil the print carriage is idle and silent and then unplug the power cord from the back of the product 188 Troubleshooting 3 Lightly press down on the print cartridge to release it and then pull it towards you out of the slot NOTE Do not remove both print cartridges at the same time Remove and clean each print cartridge one at a time Do not leave a print cartridge outside the HP All in One for more than 30 minutes 4 Inspect the print cartridge contacts for ink and debris buildup 5 Dip a clean foam rubber swab or lint free cloth into distilled water and squeeze any excess water from it 6 Hold the print cartridge by its sides 7 Clean only the copper colored contacts Allow the print cartridges to dry for approximately ten minutes 2 S e e D amp 2 o He 1 Copper colored contacts 2 Ink noz
213. solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Reset the product Solution 2 Check the power cord and USB cable Solution 3 Restart the computer Solution 4 Uninstall and reinstall the product Solution 5 Uninstall and reinstall the HP Photosmart Software Solution 1 Reset the product Solution Turn off the product and reset it by disconnecting the power cord Wait 60 seconds and then plug in the power cord Turn on the product Cause You needed to reset the product Errors 153 Chapter 12 If this did not solve the issue try the next solution Solution 2 Check the power cord and USB cable Solution Make sure that the power cord and USB cable are properly attached and plugged in Also make sure that the product is turned on To check the power supply 1 Make sure the power cord is firmly connected to both the product and the power adaptor Plug the power cord into a power outlet surge protector or power strip E Em c oO v gt fo z 2 Q Power connection Power cord and adaptor Power outlet Make sure the product is turned on If the product is not receiving electrical power connect it to another power outlet Turn off the product and reset it by disconnecting the power cord Wait 5 seconds and plug in the power cord Turn on the product Try to scan again BU moR ON 154
214. ss or on the back of the document lid This can cause the product to detect only a portion of the image Turn off the product unplug the power cord and use a soft cloth to wipe the glass and the back of the document lid For more information see Clean the lid backing on page 60 e Clean the glass on page 59 Cause The product detected only a portion of the image due to dust or debris on the glass Copy troubleshooting 123 Chapter 12 The printout is blank Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Place the original correctly on the glass e Solution 2 Check the ink levels in the print cartridges Solution 1 Place the original correctly on the glass Solution Load your original print side down on the right front corner of the glass E Em c oO n gt fo z 2 Cause The original was placed incorrectly on the glass If this did not solve the issue try the next solution Solution 2 Check the ink levels in the print cartridges Solution Check the estimated ink levels remaining in the print cartridges NOTE Ink level warnings and indicators provide estimates for planning purposes only When you receive a low ink warning message consider having a replacement car
215. structions provided in the Setup Guide that came with the product 8 If you are still having trouble scanning remove the following additional applications from the Add Remove Programs list if they are present A CAUTION If the computer is manufactured by HP or Compaq do not Cause remove any applications other than those listed below HP Imaging device functions HP Document Viewer HP Photosmart Essential HP Image Zone HP Photo and imaging gallery HP Photosmart Officejet Deskjet with product name and software version number HP Software update HP Share to web HP Solution Center HP Director HP Memories Disk Greeting Card Creator 32 There might have been a problem when you originally installed the toy c 5 lt vo E a S LT HP Photosmart Software Product could not find available scan destinations Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Restart the computer e Solution 2 Uninstall and reinstall the HP Photosmart Software Solution 1 Restart the computer Solution Restart the computer Cause You might not have restarted the computer after installing the product software Or there might have been another problem with the computer If this di
216. t click a printing shortcut The print settings for the selected printing shortcut are displayed 6 Change the print settings to those you want in the new printing shortcut 7T Click Save as and type a name for the new printing shortcut and then click Save The printing shortcut is added to the list Delete printing shortcuts You might want to delete printing shortcuts that you no longer use Printing shortcuts 37 Chapter 7 To delete a printing shortcut 1 Onthe File menu in your software application click Print 2 Make sure the product is the selected printer 3 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences 4 Click the Printing Shortcuts tab 5 Inthe Printing Shortcuts list click the printing shortcut that you want to delete 6 Click Delete The printing shortcut is removed from the list f NOTE Only the shortcuts that you have created can be deleted The original HP shortcuts cannot be deleted Perform special print jobs In addition to supporting standard print jobs the HP All in One can perform special jobs such as printing borderless images iron on transfers and posters This section contains the following topics Print a borderless image e Print a photo on plain paper Print a photo on photo paper e Print using Maximum dpi e Print on both sides of the page
217. t cartridges Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Make sure you are using the correct print cartridges e Solution 2 Contact HP customer support Solution 1 Make sure you are using the correct print cartridges Solution Check to make sure you are using the correct print cartridges for your product For a list of compatible print cartridges see the printed documentation that came with the product 190 Troubleshooting If you are using print cartridges that are not compatible with the product replace the indicated print cartridges with print cartridges that are compatible If it appears that you are using the correct print cartridges proceed to the next solution For more information see Shop for ink supplies on page 75 Replace the print cartridges on page 64 Cause The indicated print cartridges were not compatible with the product If this did not solve the issue try the next solution toy Iz 5 lt vo 2 Q S Solution 2 Contact HP customer support Solution To find support and warranty information go to the HP Web site at www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support
218. t click the correct product and select Set as Default 150 Troubleshooting To verify the print driver 1 8 Depending upon your operating system do one of the following Windows Vista On the Windows taskbar click Start click Control Panel and then click Printers Windows XP On the Windows taskbar click Start click Control Panel and then click Printers and Faxes e Windows 2000 On the Windows taskbar click Start point to Settings and then click Printers Right click the icon next to the product and select Properties Click the Ports tab to verify that the product is using the correct port The port that the product is using is highlighted and has a check mark next to it The product should be set to use a DOT4 or the USBOOX where X is replaced by a number port If the product is using the wrong port click the correct port to select it The port that the product is now using is highlighted and has a check mark next to it Click the Advanced tab Check the driver listed in the Driver drop down menu to verify that the product is using the correct driver The name of your product should be listed as the driver If the wrong driver is selected select the correct driver from the Driver drop down menu Click OK to save your changes Cause If there was more than one product configured on the same computer the product in use was not be set as the default printer or the wrong driver might have been conf
219. t in reverse order 1 Make sure you have paper loaded in the input tray 2 Onthe File menu in your software application click Print 3 Make sure the product is the selected printer 46 Print from your computer 4 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences 5 Click the Advanced tab 6 In the Layout Options area select Front to Back in the Page Order option 4 NOTE If you set your document to print on both sides of the page the Front to Back option is not available Your document will automatically print in the correct order 7 Click OK and then click Print or OK in the Print dialog box NOTE When you are printing multiple copies each set is printed completely before the next set is printed Reverse an image for iron on transfers This feature reverses an image so you can use it for iron on transfers This feature is also useful for transparencies when you want to make notations on the back of the transparency without scratching the original gt To reverse an image for iron on transfers 1 On the File menu in your software application click Print 2 Make sure the product is the selected printer 3 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Set
220. tents Hardware setup troubleshootihg rient eintritt aaiae inai 77 The product will Notturni OTI iulii cicero aeea ce oe ty abed abe Foe dae Fo eade e oup eee 78 Software installation troubleshooting essseeneene enne 82 Uninstall and reinstall the software sess 85 Paper jam RR 86 information n PAPC hisses 88 Print cartridge troubleshooting eene nnnm 88 Information on print cartridges essen emen eene 89 Resolving print cartridge problems seeeeee eene emere 90 Resolving print cartridge error messages ssssse eee eene 90 gm Print quality troubleshooting essen enne ennemi 93 E Wrong inaccurate or bleeding colors ssssssssssssseeseneneen enne enn 94 t Ink is not filling the text or graphics completely seen 97 The printout has a horizontal band of distortion near the bottom of a borderless p 98 Printouts have horizontal streaks or lines ssee e 100 Printouts are faded or have dull colors sssee e 101 Printouts seem blurry or fuzzy ssssssesseeeee eee eene ener enne nnns 103 Printouts are slanted or SkKOWO 20 lt ccc ccecccnceeeseceeendeteeeeescedaneessbeen eneenendendetenseboneeessneers 105 Ink streaks on the back of the paper
221. terials available Dry foam rubber swabs lint free cloth or any soft material that will not come apart or leave fibers x TIP Coffee filters are lint free and work well for cleaning print cartridges Distilled filtered or bottled water tap water might contain contaminants that can damage the print cartridges A CAUTION Do not touch the copper colored contacts or ink nozzles Touching these parts can result in clogs ink failure and bad electrical connections To clean the area around the ink nozzles 1 Turn on the product and open the print cartridge door The print carriage moves to the far right side of the product 2 Wait until the print carriage is idle and silent and then unplug the power cord from the back of the product 3 Lightly press down on the print cartridge to release it and then pull it towards you out of the slot NOTE Do notremove both print cartridges at the same time Remove and clean each print cartridge one ata time Do not leave a print cartridge outside the product for more than 30 minutes 4 Place the print cartridge on a piece of paper with the ink nozzles facing up 5 Lightly moisten a clean foam rubber swab with distilled water 72 Maintain the HP All in One 6 Clean the face and edges around the ink nozzle area with the swab as shown below 1 Nozzle plate do not clean 2 Face and edges around the ink nozzle area A CAUTION Do not cle
222. the HP Solution Center click Settings point to Print Settings and then click Printer Toolbox NOTE Youcanalso open the Printer Toolbox from the Print Properties dialog box In the Print Properties dialog box click the Features tab and then click the Printer Services button The Printer Toolbox appears 3 Click the Device Services tab 4 Click Align the Print Cartridges The product prints a print cartridge alignment sheet 68 Maintain the HP All in One 5 Load the print cartridge alignment sheet print side down on the right front corner of the glass 6 In the HP Solution Center click Home and then click Scan Document The product aligns the print cartridges Recycle or discard the print cartridge alignment sheet Related topics Control panel buttons on page 10 Clean the print cartridges Use this feature when the self test report shows streaking white lines through any of the lines of color or when a color is muddy after installing a print cartridge for the first time Do not clean print cartridges unnecessarily as this wastes ink and shortens the life of the ink nozzles To clean the print cartridges from the HP Photosmart Software 1 Load letter A4 or legal unused plain white paper into the input tray 2 In the HP Solution Center click Settings point to Print Settings and then click Printer Toolbox f NOTE You can also open the Printer Toolbox from the Print Properties dialog box In the
223. the USB cable from the product restart the computer and then reconnect the USB cable to the product Shut down the product restart the computer and then restart the product Cause A deleted print job was still in the queue The product prints meaningless characters Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Restart the product and your computer e Solution 2 Try printing another document Solution 1 Restart the product and your computer Solution Turn off the product and your computer for 60 seconds then turn them both on and try printing again Cause The memory in the product was full If this did not solve the issue try the next solution Solution 2 Try printing another document Solution Try printing another document from the same software application If this works then try printing a previously saved version of the document that is not corrupt Cause The document was corrupt Print troubleshooting 111 Chapter 12 Nothing happens when try to print Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solu
224. the Windows system tray can cause the HP All in One to lose some of its functionality If this happens you can restore full functionality by restarting your computer or by starting the HP Photosmart Software To make a copy 1 Make sure you have paper loaded in the input tray 2 Load your original print side down on the right front corner of the glass 3 Press Start Copy Black or Start Copy Color E NOTE The product makes one copy and launches the HP Copy software so you can make additional copies Related topics Control panel buttons on page 10 Stop copying To stop copying A Press Cancel on the control panel Related topics Control panel buttons on page 10 54 Use the copy features 9 Use the scan features Scanning is the process of converting text and pictures into an electronic format for your computer You can scan almost anything photos magazine articles and text documents on the HP All in One NOTE When scanning the HP Photosmart Software enables you to save an image in the following file formats BMP DCX FPX GIF JPG PCD PCX and TIF You can use the scanning features of the HP All in One to do the following Scan text from an article into your word processor and quote it in a report Print business cards and brochures by scanning a logo and using it in your publishing software Send photos to friends and relatives by scanning your favorite prints and including
225. the job from the HP All in One or the computer after you address the error To resume a print job from the control panel A On the control panel press Resume To resume a print job from the computer Windows Vista users 1 On the Windows taskbar click Start and then click Control Panel 2 Click Printers 3 Double click the product icon XX TIP You can also double click the printer icon in the Windows taskbar 4 Select the print job you want to resume 5 On the Document menu click Resume Printing or Resume It can take a few moments to resume the print job To resume a print job from the computer Windows XP users 1 On the Windows taskbar click Start and then click Control Panel 2 Open the Printers and Faxes control panel 3 Double click the product icon XX TIP You can also double click the printer icon in the Windows taskbar 4 Select the print job you want to resume 5 On the Document menu click Resume Printing or Resume It can take a few moments to resume the print job Resume a print job 51 Chapter 7 To resume a print job from the computer Windows 2000 users 1 On the Windows taskbar click Start point to Settings and then click Printers 2 Double click the product icon x TIP You can also double click the printer icon in the Windows taskbar 3 Select the print job you want to resume 4 Onthe Document menu click Resume It can take a few moments to resume the print job
226. the original the scanned text might be incomprehensible boy z 5 lt vo E a z LT If the product has an error the lights on the product might flash or an error message might appear on your computer screen This section contains the following topics Flashing lights Product messages File messages General user messages e Paper messages e Power and connection messages Print cartridge messages Flashing lights The lights on the produch flash in special sequences to inform you about various error conditions Refer to the following table for information on solving your error condition based on which lights are on or blinking on the product On light Resume Check Description Solution light Print Cartridge lights Off Off Off The product is Press the On button turned off to turn the product on Blinking Off Off The product is Wait for the product processing a job to finish Such as print scan copy or alignment Blink faster Off Off The product is Wait for the product for 3 busy to finish seconds and then On Blink for 20 Off Off Scan was pressed Make sure the seconds and there was no computer is turned and then response from the on the product On computer software is installed Errors 129 Chapter 12 continued On light Resume Check Description Solution light Print Cartridge ligh
227. the pages in your bound document E A 8 Click OK and then click Print or OK in the Print dialog box The product begins printing Wait until all the odd numbered pages are printed before removing any of the printed pages from the output tray A dialog box displays instructions on the screen when it is time to process the second side of your job 9 Click Continue when done Print a multiple page document as a booklet The HP All in One allows you to print your document as a small booklet which you can fold and then staple together For best results design your document to fit on a multiple of four pages such as an 8 12 or 16 page program for a child s school play or for a wedding ZA CDN To print a multiple page document as a booklet 1 Load paper into the input tray The paper should be thick enough so that the images do not show through to the other side 2 On the File menu in your software application click Print Make sure the product is the selected printer 4 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences 5 Click the Features tab e Perform special print jobs 43 Chapter 7 10 11 In the Paper saving options area select Manual from the Two sided printing drop down list Select the binding edge from the Booklet layout is list as appropriate for
228. the product off with the On button before you unplug the power cord or turn off a power strip This allows the product to store the print cartridges properly When you store the product always leave the active print cartridges inside the product Align the print cartridges Aligning the print cartridges ensures high quality output The HP All in One prompts you to align and calibrate the print cartridges every time you install a new print cartridge Make sure you align the print cartridges when prompted to ensure excellent print quality 4 NOTE If you remove and reinstall the same print cartridge the HP All in One will not prompt you to align the print cartridges The HP All in One remembers the alignment values for that print cartridge so you do not need to realign the print cartridges To align newly installed print cartridges 1 Before installing the print cartridges make sure you have letter or A4 unused plain white paper loaded in the input tray Once you install the cartridges the product prints a print cartridge alignment sheet 2 Load the print cartridge alignment sheet print side down on the right front corner of the glass with the top of the page to the right 3 Press the Resume button The product aligns the print cartridges Recycle or discard the print cartridge alignment sheet To align the print cartridges from the HP Photosmart Software 1 Load letter or A4 unused plain white paper into the input tray 2 In
229. tion If this did not solve the issue try the next solution Solution 4 Clean the print cartridge nozzles Solution Check the print cartridges If it looks as though there are fibers or dust around the ink nozzles clean the ink nozzle area of the print cartridge toy c 5 lt vo 2 Q S o LT For more information see Clean the area around the ink nozzles on page 72 Cause The print cartridge nozzles needed to be cleaned If this did not solve the issue try the next solution Solution 5 Clean the print cartridges Solution Check the estimated ink levels remaining in the print cartridges f NOTE Ink level warnings and indicators provide estimates for planning purposes only When you receive a low ink warning message consider having a replacement cartridge available to avoid possible printing delays You do not need to replace the print cartridges until print quality becomes unacceptable If there is ink remaining in the print cartridges but you are still noticing a problem print a self test report to determine if there is a problem with the print cartridges If the self test report shows a problem clean the print cartridges If the problem persists you might need to replace the print cartridges For more information see Print cartridge troubleshooting on page 88 Print a self test report on page 61 Cause The print cartridges needed to be cleaned or ther
230. tion 1 Make sure that the product is turned on e Solution 2 Wait for the product to finish other tasks Solution 3 Make sure that the product is the selected printer e Solution 4 Check the cable connections to the product e Solution 5 Load more paper in the input tray e Solution 6 Check for a paper jam e Solution 7 Check for a print carriage stall E Em c oO v gt fo z 3 Solution 1 Make sure that the product is turned on Solution Look at the On button located on the product If it is not lit the product is turned off Make sure the power cord is firmly connected to the product and plugged into a power outlet Press the On button to turn on the product Cause The product was turned off If this did not solve the issue try the next solution Solution 2 Wait for the product to finish other tasks Solution If the product is performing another task such as copying or scanning your print job will be delayed until the product completes the current task Some documents take a long time to print If nothing has printed several minutes after you sent a print job to the product check the product display to see if there are any messages Cause The product was busy with another task If this did not solve the issue try the next solution Solution 3 Make sure that the product is the selected printer Solution Make sure the productis the selected printer in your sof
231. tions click the File menu and then click Print Preview 3 Check the graphics in the document to make sure that the current size fits within the printable area of the product 4 Cancel the print job if the graphics do not fit in the printable area of the page 22 z 5 lt vo 2 Q S o LT XX TIP Some software applications allow you to scale the document to fit the paper size currently selected Additionally you can scale the size of a document from the print Properties dialog box Cause The size of the document you are printing is larger than the paper loaded in the input tray If this did not solve the issue try the next solution Solution 3 Remove and reload the paper in the input tray Solution If the paper is misfeeding it could cause parts of the document to cut off Remove the stack of paper from the input tray and then reload the paper Make sure that you slide the paper width guide inward until it stops at the edge of the paper For more information see Load full size paper on page 24 Cause The paper is loaded incorrectly A blank page came out while printing Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Check the ink levels in the print cartridges e Soluti
232. to replace the print cartridges For more information on print cartridges see Print cartridge troubleshooting on page 88 Cause The print cartridges need to be cleaned The printout has a horizontal band of distortion near the bottom of a borderless print Try the following solutions if your borderless print has a blurry band or line on the bottom of it 98 Troubleshooting NOTE There is no problem with the ink supplies and replacing the print cartridges is unnecessary e Solution 1 Check the paper type Solution 2 Check the print quality setting Solution 3 Rotate the image Solution 1 Check the paper type Solution HP recommends that you use HP Advanced Papers or any other paper type that is appropriate for the product te c 5 lt vo D a S LT Always make sure the paper you are printing on is flat For best results when printing images use HP Advanced Photo Paper Store photo media in its original packaging inside a resealable plastic bag on a flat surface in a cool dry place When you are ready to print remove only the paper you plan to use immediately When you have finished printing return any unused photo paper to the plastic bag This will prevent the photo paper from curling 4 NOTE There is no problem with the ink supplies and replacing the print cartridges is unnecessary For more information see Recommended papers for printing a
233. tor or power strip 1 Power connection 2 Power cord and adaptor Power outlet Make sure the product is turned on If the product is not receiving electrical power connect it to another power outlet Turn off the product and reset it by disconnecting the power cord Wait 5 seconds and plug in the power cord Turn on the product Try to scan again Cause The product was not properly connected to a power supply or needed to be reset If this did not solve the issue try the next solution Errors 137 E Em c oO a gt fo z 2 Q Chapter 12 138 Solution 6 Check the USB cable connection Solution Check USB connection between the product and the computer To check the USB connection 1 f 8 9 Verify that the USB cable is securely plugged into the USB port on the back of the product Make sure the other end of the USB cable is plugged into a USB port on your computer Try to scan again If the scan fails continue to the next step Do one of the following depending upon how the product is connected to the computer Ifthe USB cable is connected to a USB hub try unplugging and replugging the USB cable into the hub If that does not work try turning off the hub and then turning it on again Finally try disconnecting the cable from the hub and connecting it directly to the computer Ifthe USB cable is connected to a docking stat
234. tridge available to avoid possible printing delays You do not need to replace the print cartridges until print quality becomes unacceptable If there is ink remaining in the print cartridges but you are still noticing a problem print a self test report to determine if there is a problem with the print cartridges If the self test report shows a problem clean the print cartridges If the problem persists you might need to replace the print cartridges For more information on print cartridges see Print cartridge troubleshooting on page 88 Cause The print cartridges needed to be cleaned or there was insufficient ink 124 Troubleshooting A borderless copy has white space around the edges Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Resize the image Solution 1 Resize the image Solution 2 Use photo paper Solution When you make a borderless copy of a very small original the product enlarges the original up to a maximum percentage This might leave white space around the edges The maximum percentage varies by model te Iz 5 lt vo ze a z LT Depending on the size of the borderless copy you are trying to make the minimum size of the original varies For example you cannot enlarg
235. ts and the computer is connected to the product with a USB E cable e o On Blinking Off The product is out Load paper and o of paper press Resume 8 The product has a Clear the paper jam FA paper jam and then press Resume Blinking Off Off The front access Close the front door or the print access door or the cartridge access print cartridge door is open access door On Off Both The print cartridges Install or remove and blinking are missing or not reinsert print seated correctly cartridges The print cartridge 1 Remove the might be defective black print cartridge 2 Close the print cartridge door 3 Checkthe On light e Ifthe On light blinks replace the tri color print cartridge Ifthe On light remains steadily lit replace the black print cartridge The print cartridge The print cartridge is not intended for might not be use in this product supported for use in the product See the printed documentation for more information On Off Tri color The tri color print Install or remove and print cartridge is missing reinsert the tri color cartridge or not seated print cartridge light correctly blinking 130 Troubleshooting continued On light Resume Check Description Solution light Print Cartridge lights Black print cartridge light Off to On Off Tri color The black print Install or remove and print cartridge is missing reins
236. ttle maintenance Sometimes you might want to clean the glass and lid backing to remove surface dust and ensure that your copies and scans remain clear You will also need to replace align or clean your print cartridges from time to time This section provides instructions for keeping the HP All in One in top working condition Perform these simple maintenance procedures as necessary This section contains the following topics Clean the HP All in One Print a self test report e Work with print cartridges Clean the HP All in One To ensure that your copies and scans remain clear you might need to clean the glass and lid backing You might also want to dust the exterior of the HP All in One This section contains the following topics Clean the exterior Clean the glass Clean the lid backing Clean the exterior Use a soft cloth or slightly moistened sponge to wipe dust smudges and stains off the case The interior of the HP All in One does not require cleaning Keep fluids away from the control panel and the interior of the HP All in One A CAUTION To avoid damage to the exterior of the HP All in One do not use alcohol or alcohol based cleaning products Clean the glass Fingerprints smudges hair and dust on the main glass surface slow down performance and affect the accuracy of the copy and scan features v Q 4 Ed a x v T S 8 To clean the glass 1 Turn off the
237. tware application XX TIP You can set the product as the default printer to ensure that the printer is automatically selected when you select Print in the File menu of your different software applications Cause The product was not the selected printer If this did not solve the issue try the next solution 142 Troubleshooting Solution 4 Check the cable connections to the product Solution If the product is not properly connected to the computer communication errors can occur toy Iz 5 lt vo E a S o LT If the connections are secure and nothing has printed several minutes after you sent a print job to the product check the status of the product In the HP Photosmart Software click Settings and then click Status Cause The computer was not communicating with the product If this did not solve the issue try the next solution Solution 5 Load more paper in the input tray Solution If the product has only a few sheets remaining load more paper in the input tray If there is plenty of paper in the input tray remove the paper tap the stack of paper against a flat surface and reload the paper into the input tray For more information see Load full size paper on page 24 Cause The product was out of paper If this did not solve the issue try the next solution Solution 6 Check for a paper jam Solution Clear the paper jam For more information se
238. ty of paper types 4 NOTE To make copies the HP All in One and computer must be connected and turned on The HP Photosmart Software must also be installed and running on your computer prior to copying This section contains the following topics The HP All in One at a glance Control panel buttons e Status light overview Use the HP Photosmart software The HP All in One at a glance z 2 gt i o gt v Q lt a x cn CT He ted 7 ac 3 JR The HP All in One at a glance 9 Chapter 2 Label Description Control panel Front access door Paper width guide Input tray Tray extender Print cartridge door Glass Lid backing Oo AINI OO aA P wl n Rear access door e Rear USB port Power connection Useonly with the power adapter supplied by HP Control panel buttons Ce mw p BAS S v 2 a e E 7 e lt o lt G 10 HP All in One overview Label Icon Name and Description Check Print Cartridge lights Indicates the need to reinsert the specified print cartridge replace the print cartridge or close the print cartridge door The Black light indicates that the problem is with the black print cartridge and the Color light indicates that the problem is with the tri color print cartridge Start Copy Black Starts a b
239. ului indica faptul c acest produs nu trebuie aruncat al turi de celelalte de euri casnice In loc s procedafi astfel ave i responsabilitatea s v debarasafi de echipamentul uzat pred ndu la un centru de colectare desemnat pentru reciclarea de eurilor electrice s a echipamentelor electronice Colectarea i reciclarea separat a echipamentului uzat atunci c nd dori i s il arunca i ajut la conservarea resurselor naturale si asigur reciclarea echipamentului intr o manier care protejeaz s n tatea uman si mediul Pentru informa ii suplimentare despre locul in care se poate preda echipamentul uzat pentru reciclare luafi leg tura cu prim ria local cu serviciul de salubritate sau cu v nz torul de la care afi achizifionat produsul iranje lahko dobite na ob ini Technical information Regulatory notices The HP All in One meets product requirements from regulatory agencies in your country region This section contains the following topics FCC statement Notice to users in Korea VCCI Class B compliance statement for users in Japan Notice to users in Japan about the power cord Noise emission statement for Germany Toxic and hazardous substance table HP Deskjet F4200 All in One Series declaration of conformity FCC statement FCC statement The United States Federal Communications Commission in 47 CFR 15 105 has specified that the followi
240. umbers customer support 202 phone support 202 phone support period period for support 203 photo paper load 26 photos edit scanned 57 ink sprays 119 print borderless 38 print on photo paper 40 print on plain paper 39 poor fax printout quality 97 poor printout quality 94 portrait orientation 34 posters 49 preview print job 35 print 2 or 4 pages on 1 45 addresses 48 blank printout 117 booklet 43 borderless fails 108 borderless photos 38 both sides of page 42 cancel job 50 correct order 46 distorted printout 98 envelopes 48 envelopes print incorrectly 107 faded 101 from computer 31 from software application 31 iron on transfers 47 labels 48 margins incorrect 114 116 meaningless characters 111 multiple pages on one sheet 45 nothing happens 112 on photo paper 40 on plain paper 39 posters 49 preview 35 print options 32 36 quality troubleshoot 94 97 100 103 resume job 51 reverse images 47 reversed page order 114 self test report 61 special print jobs 38 transparencies 48 troubleshooting 107 vertical streaks 104 Web pages 49 print carriage stalled 180 print cartridge protector 67 print cartridges align 68 184 check ink levels 63 clean 69 clean contacts 69 clean ink nozzle area 72 damaged 186 error message 186 handle 62 Index incorrect 186 low ink 117 low on ink 179 missing 186 non HP ink 178 order 75 part names 62 previously used 179 replace 64 store 67 tips 89 print quality smeared ink 94
241. unction properly E Em c o a gt fo z 2 5 connected the USB cable but am having problems using the HP All in One with my computer Solution You must first install the software that came with the product before connecting the USB cable During installation do not plug in the USB cable until prompted by the onscreen instructions Once you have installed the software connecting your computer to the product with a USB cable is straightforward Simply plug one end of the USB cable into the back of your computer and the other into the back of the product You can connect to any USB port on the back of your computer If you installed the software uninstall it and then reinstall it connecting the USB cable only when prompted For more information on installing the software and connecting the USB cable see the Setup Guide that came with the product Cause The USB cable was connected before the software was installed Connecting the USB cable before prompted can cause errors 80 Troubleshooting After setting up the product it does not print Solution Look at the On button located on the product If it is not lit the product is turned off Make sure the power cord is firmly connected to the product and plugged into a power outlet Press the On button to turn on the product Make sure the print cartridges are installed Make sure you have paper loaded in the input tra
242. up Printer or Preferences 4 Click the Features tab 5 Inthe Paper Type drop down list click More and then select HP Iron on Transfer from the list 6 Ifthe selected size is not what you want click an appropriate size in the Size list 7 Click the Advanced tab 8 Inthe Printer Features area select On from the Mirror Image drop down list 9 Click OK and then click Print or OK in the Print dialog box 4 NOTE To prevent jams manually feed the iron on transfer sheets into the input tray one sheet at a time Perform special print jobs 47 Chapter 7 Print on transparencies For the best results HP recommends you use HP transparency products with the HP All in One To print on transparencies 1 2 3 4 gi Load the transparency into the input tray On the File menu in your software application click Print Make sure the product is the selected printer Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences Click the Features tab In the Basic Options area from the Paper Type drop down list select More Then select the appropriate paper type x TIP If you want to make notations on the back of the transparencies and erase them later without scratching the original click the Advanced tab and select the Mirror Image check box In the Resizing Options area
243. use The power cord or USB cable was not attached properly If this did not solve the issue try the next solution Errors 165 Chapter 12 Solution 3 Restart the computer Solution Restart the computer Cause You might not have restarted the computer after installing the product software Or there might have been another problem with the computer If this did not solve the issue try the next solution Solution 4 Uninstall and reinstall the product Solution Uninstall the product from the Printers and Faxes control panel and then reinstall it E Em c oO a gt fo z E To uninstall and reinstall the product 1 Disconnect the USB cable between the product and the computer 2 On the Windows taskbar click Start Printers and Faxes 3 Right click the product and select Delete 4 Wait several seconds and then reconnect the product to the computer with the USB cable 5 Follow any onscreen prompts to reinstall the product Cause There might have been a problem when you originally installed the product If this did not solve the issue try the next solution Solution 5 Uninstall and reinstall the HP Photosmart Software Solution Uninstall the complete HP Photosmart Software from the computer and then reinstall it using the CD that came with your product To uninstall and reinstall the software 1 Onthe Windows taskbar click Start Settings Control Panel 2 Double click Add
244. ution 4 Uninstall and reinstall the product Errors 163 Chapter 12 e Solution 5 Uninstall and reinstall the HP Photosmart Software e Solution 6 Contact HP support for service Solution 1 Reset the product Solution Turn off the product and reset it by disconnecting the power cord Wait 60 seconds and then plug in the power cord Turn on the product Cause You needed to reset the product If this did not solve the issue try the next solution x e c z o 7 gt fe E co Solution 2 Check the power cord and USB cable Solution Make sure that the power cord and USB cable are properly attached and plugged in Also make sure that the product is turned on To check the power supply 1 Make sure the power cord is firmly connected to both the product and the power adaptor Plug the power cord into a power outlet surge protector or power strip Power connection Power cord and adaptor Power outlet Make sure the product is turned on If the product is not receiving electrical power connect it to another power outlet Turn off the product and reset it by disconnecting the power cord Wait 5 seconds and plug in the power cord Turn on the product Try to scan again BOO m Pp ON 164 Troubleshooting To check the USB connection 1 T 8 9 Verify that the USB cable is securely plugged into the USB port on the back of the product Make
245. vailable at the HP online support Web site www hp com support Contact your HP dealer or call the support phone number for your country region to learn more about support options E fo 2 2 7 v gt 2 g k G E a I Additional warranty options Extended service plans are available for the HP All in One at additional costs Go towww hp com support select your country region and language then explore the services and warranty area for information about the extended service plans Additional warranty options 203 m v m E E t E gt lt m E Qa 4 i mo o e a Chapter 13 HP Quick Exchange Service Japan ZULh D hVIVE RES SSBSEA TCM n US EEES CELT LEEU TUVAK Z2 hUvZJIWEUCUS Etra tHe nea HP Quick Exchange Service A COPFUYK Z hUvZ amp EiEREgGCAIRU W MLET UY A D RUYSEMRLET RAMANA BERE BOE KON C 4 EE SERVOMMICERWETHN PUVAEROBETICRMTFSCER TETH RES 0570 000511 HBSS 03 3335 9800 E SIS T AT AZ HR CERUBE RKB FAODAR 9 00 2 5 Ff amp 5 00 ET ADNA 10 00 H 5 F f 5 00 ET TSH 4 O01H1H7253H amp lk amp zs H ERZORE e R n DARVYTIP RY A EBLTOATOHNET DARLTFPRVYA BFUVYAZOFERECHMLEBSIC H EARZRZUS cca c sxd CHEE IT VORUSFBICHVPEEOIMBLEBS RERBA TA 2C t1 838 7B BLE 7 V wy FMI OU CIE IRRER ESRLCS EEU t 048 00 HIR HMORRMASERVOMMICKID CBWE FL DARVYIP RY ACER TC CERE KEW IHRE MHHREOMUIAS EP TUET MUA ABSA COMBBICK
246. ve Print cartridge is missing incorrectly installed or not intended for your product Solution Ifthe print cartridges are missing incorrectly installed or not intended for your product one or both of the print cartridge status lights begin to blink One of the following messages may appear on your computer screen Print Cartridge Problem Incorrect Print Cartridge s Incorrectly Installed Cartridge s Print Cartridge s Missing For resolving these print cartridge error messages see Resolving print cartridge error messages on page 90 Print cartridges missing or not detected Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Remove and reinsert the print cartridges e Solution 2 Clean the print cartridge contacts e Solution 3 Replace the print cartridges 186 Troubleshooting Solution 1 Remove and reinsert the print cartridges Solution Remove and reinsert the print cartridges and verify that they are fully inserted and locked in place Also make sure the print cartridges are installed into the correct slots To make sure the print cartridges are installed correctly 1 Make sure the product is turned on 2 Open the print cartridge door The print carriage moves to the far right side of the product
247. veral USB devices attached to your computer you might want to unplug the other devices during the installation toy Iz 5 lt vo ze a S o LT 2 Unplug the product power cord and then plug it in again 3 Verify that the USB cable and power cord are plugged in 4 Click Retry to retry the connection 5 Continue with the installation and restart the computer when prompted Cause Normally a green check appears indicating that the plug and play was successful A red X indicates that the plug and play failed received a message that an Unknown Error has occurred Solution Try to continue with the installation If that does not work stop and then restart the installation and follow the directions on the screen If an error occurs you might need to uninstall and then reinstall the software Do not simply delete the product application files from your computer Make sure to remove them properly using the uninstall utility provided when you installed the software that came with the product For more information see Uninstall and reinstall the software on page 85 Cause The source of the error is unknown Software installation troubleshooting 83 Chapter 12 Some of the buttons are missing in the HP Solution Center Solution If the appropriate icons and buttons for your product do not appear in the HP Solution Center your installation might not be complete an
248. wing Ifthe product is out of paper or there are only a few sheets remaining load more paper in the input tray fthere is paper in the input tray o Remove the stack of paper from the input tray and verify that all the paper in the input tray is the same size and type Replace any paper that is ripped dusty wrinkled or bent If the paper is curled uncurl the paper by gently bending it in the opposite direction of the curl or replace the paper Tap the stack of paper on a flat surface to align the edges Verify that the stack of paper contains between 10 and 25 sheets of paper Reload the paper into the input tray Follow the prompts on the display to continue Cause There was not enough paper in the input tray The text edges are jagged Try the following solutions if the text in your printouts is not sharp and the edges are rough f NOTE There is no problem with the ink supplies and replacing the print cartridges is unnecessary Solution Use TrueType or OpenType fonts to ensure that the product is able to print smooth fonts When selecting a font look for the TrueType or OpenType icon Some software applications offer custom fonts that have jagged edges when enlarged or printed Also if you want to print bitmapped text it might have jagged edges when enlarged or printed 106 Troubleshooting Cause The font was a custom size Print troubleshooting Use this section to solve these pr
249. y Make sure that the product does not have a paper jam Check that the print carriage is not jammed Open the front access door to access the print carriage area Remove any objects that are blocking the print carriage including any packing materials Turn the product off and then turn it on again Print a test page to see if the product can print and is communicating with the computer For more information see Print a self test report on page 61 Make sure that the print queue is not paused If it is choose the appropriate setting to resume printing For more information about accessing the print queue see the documentation that came with the operating system installed on your computer Check the USB cable If you are using an older cable it might not be working properly Try connecting it to another product to see if the USB cable works If you experience problems the USB cable might need to be replaced Also verify that the cable does not exceed 3 meters 9 8 feet in length Make sure your computer is USB ready and that you are using a supported operating system For more information see the Readme file Check the connection from the product to your computer Verify that the USB cable is securely plugged into the USB port on the back of the product Make sure the other end of the USB cable is plugged into a USB port on your computer After the cable is connected properly turn the product off and then on again toy Iz 5
250. your language f your language reads left to right click Left edge binding If your language reads right to left click Right edge binding The Pages per sheet box is automatically set to two pages per sheet Click OK and then click Print or OK in the Print dialog box The product begins printing A dialog box displays instructions on the screen when it is time to process the second side of your job Do not click Continue in the dialog box until you have reloaded the paper as instructed in the following steps Wait until the product has stopped printing for several seconds before removing any of the printed pages from the output tray If you remove the pages while the document is still printing the pages might get out of order Follow the instructions that appear on your screen for reloading the paper to print on the second side and then click Continue When the entire document has finished printing fold the stack of paper in half so that the first page is on top then staple the document along the crease XX TIP For best results use a saddle stapler or a heavy duty stapler with a long reach to staple the booklet Figure 7 1 Left edge binding for left to right languages 1149 A7 ZA md 44 Print from your computer Figure 7 2 Right edge binding for right to left languages 7E 9 11 ON BAr Print multiple pages on a single sheet You can print up to 16 pages on a single sheet of paper Tm il Isl E i
251. zles do not clean 8 Hold the print cartridge with the HP logo on top and insert the print cartridge back into the slot Make sure you push the print cartridge in firmly until it snaps into place Errors 189 Chapter 12 9 Repeat if necessary for the other print cartridge 10 Gently close the print cartridge door and plug the power cord into the back of the product E Em c oO v gt fo z E Q Cause The print cartridge contacts needed to be cleaned If this did not solve the issue try the next solution Solution 3 Replace the print cartridges Solution Replace the indicated print cartridge You can also remove the indicated print cartridge and print using ink backup mode NOTE During ink backup mode the product can only print jobs from the computer You cannot initiate a print job from the control panel such as printing a photo from a memory card Check to see if your print cartridge is still under warranty and end of warranty date has not been reached Ifthe end of warranty date has been reached purchase a new print cartridge Ifthe end of warranty date has not been reached contact HP support Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Related topics Replace the print cartridges on page 64 Cause The print cartridge was damaged Incompatible prin

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