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HP Deskjet 950C User's Manual

1. ee ee eee 62 lt gt Introduction Thank You For Buying an HP DeskJet Printer Here s what comes in the box If something is missing talk to your HP dealer or call HP Customer Care See page 47 for phone numbers Printer Printer software and electronic User s Guide Black print cartridge Color print Power cord cartridge Quick Start Poster P dd Special Features of Your HP DeskJet Printer Your new HP DeskJet printer is equipped with these special features Stunning photo quality through HP s Color Layering Technology Laser quality black text Excellent print quality on plain paper Uncompromising performance with print speeds of up to 11 pages per minute For black text and 8 5 pages per minute for text with color graphics Special Photo Tray for printing on HP Premium Plus Photo Paper Glossy 4 x 6 in 102 x 152 mm with tear off tab Efficient fast photo image printing Large capacity paper tray that holds up to 100 sheets Finding More Information This User s Guide shows you how to operate your printer For more information Use the Quick Start Poster for installation Turn on balloon help in the Help menu Move your cursor over any print setting to view an explanation Visit the HP web site at http www hp com support home products for the latest product information troubleshooting and printer software updates Printing Basics B
2. Hewlett Packard de M xico S A de C V Prolongaci n Reforma 470 Colonia Lomas de Santa Fe C P 01210 M xico D F 52 Supplies and Accessories Netherlands 0 33 450 1808 Elsewhere in the world Fax O 33 456 0891 Hewlett Packard Nederland B V Parts Direct Service Basicweg 10 3821 BR AMERSFOORT Norway 22735926 Fax 22735611 Hewlett Packard Norge A S Express Support Drammensveien 169 171 0212 Oslo Spain 1 6 31 14 81 Fax 1 6 3112 74 Hewlett Packard Espanola S A Departamento de Venta de Piezas Ctra N VI Km 16 500 28230 LAS ROZAS Madrid Sweden 8 4442239 Fax 8 4442116 Hewlett Packard Sverige AB Skalholtsgatan 9 Box 19 164 93 KISTA Switzerland 056 279 286 Fax 056 279 280 Elbatex Datentechnik AG Schwimmbadstrasse 45 5430 WETTINGEN United Kingdom 44 1765 690061 Fax 44 1765 690731 Express Terminals 47 Allhallowgate Ripon North Yorkshire 44 181 568 7100 Fax 44 181 568 7044 Parts First Riverside Works Isleworth Middlesex TW7 7BY 44 1734 521587 Fax 44 1734 521712 Westcoast 28 30 Richfield Avenue Reading Berkshire RGI 8BJ United States 800 227 8164 Venezuela 58 2 239 4244 4133 Fax 58 2 207 8014 Hewlett Packard de Venezuela C A Tercera Transversal de Los Ruices Norte Edificio Segre Caracas 1071 Venezuela Apartado Postal 50933 Caracas 1050 Hewlett Packard Company Intercontinental Headquarters 3495 Deer Creek Road Palo Alto CA 94304 U
3. WWW S4 HP Customer Care Online Click your way to a quick solution HP Customer Care Online is a great place to go for answers to questions about your HP products You ll get instant access to everything from helpful printing tips to the latest product and software updates 24 hours a day seven days a week all at no charge to YOU IF you have a modem connected to your computer and subscribe to an online service or have direct access to the Internet you can obtain a wide variety of information about your printer at the following web sites English http www hp com support home_ products French http www hp com cposupport F r German http www hp com cposupport de Japanese http www jpn hp com CPO TC eschome htm Portuguese http www hp com cposupport pt Spanish http www hp com cposupport es From HP Customer Care Online you can link to HP Customer Care User Forums and HP Customer Care Email HP Customer Care User Forums They re friendly They re informative Check out our online user forums Simply review existing messages left by other HP users to find the answers you re looking for You can also post your questions then check back later for ideas and suggestions from knowledgeable users and system operators HP Customer Care by Email Connect with HP via email and receive a personal reply from an HP Customer Care service technician Responses are normally provided within 24 hours of rece
4. distance charges may apply Before placing a call for help please make sure that 1 You have checked your Quick Start Poster and this User s Guide For installation and troubleshooting tips 2 You have checked HP Customer Care Online see page 46 for product help 3 Ifyou cannot solve your problem using the above then call an HP service technician while youre in front of your computer and printer Before you call be sure you have the following information Your printers serial number the label is on the printer s bottom Your printers model number the label is on the front of the printer he model of the computer The version of the printer and software program if applicable Then we can help you with your questions immediately 47 Getting Help When Things Go Wrong See the list below for your country s HP Customer Care Center phone number Africa Middle East Argentina Australia Austria Belgium Dutch Belgium French Brazil 55 11 Canada Chile China Czech Republic Denmark Finland France Germany Greece Hong Kong Hungary India Indonesia lreland Israel Italy Japan Tokyo Japan Osaka Korea Malaysia Mexico D F Mexico Guadalajara Middle East Africa Netherlands New Zealand Norway Philippines Poland 41 22 780 4111 541 778 8380 61 3 8877 8000 43 0 660 6386 32 0 2 62688 06 32 0 2 62688 07 011 829 6612 905 206 4663 800 36 0999 8610 6564595
5. 006 in on plain paper 254 mm 010 in on HP transparency films Media Size Paper U S Letter Legal Executive A4 A5 B5 JIS User Defined Width Length Banner U S Letter A4 Envelopes U S No 10 Invitation A2 DL C6 Index Greeting Cards A6 Hagaki Labels U S Letter A4 Transparencies U S Letter A4 Photo with tear off tab 216 x 279 mm 8 5 x 11 in 216 x 356 mm 8 5 x 14 in 184 x 279 mm 7 25 x 10 5 in 210 x 297 mm 148 x 210 mm 182 x 257 mm 77 to 216 mm 3 0 to 8 5 in 127 to 356 mm 5 0 to 14 in 216 x 279 mm 8 5 x 11 in 210 x 297 mm 105 x 241 mm 4 3 x 9 5 in 111 x 146 mm 4 37 x 5 75 in 220x110 mm 114x162 mm 76 x 127 mm 3 x 5 in 102 x 152 mm 4 x 6 in 127 x 203 mm 5 x 8 in 105 x 148 5 mm 100 x 148 mm 216 x 279 mm 8 5 x 11 in 210 x 297 mm 216 x 279 mm 8 5 x 11 in 210 x 297 mm 102 x 152 mm 4 x 6 in 58 Minimum Printing Margins The printer cannot print outside a certain area of the page so you must make sure the contents of your document fall within the printable area When you use nonstandard paper sizes and select the Custom Paper Size setting from the Page Setup dialog box the paper width must be between 77 and 215 mm 3 and 8 5 inches and the paper length must be between 127 and 356 mm 5 and 14 inches Letter Legal and Executive Paper Left 6 4 mm 0 25 in Right 6 4 mm 0 25 in Top 1 8 mm 0 07 in Bottom
6. Make sure the IN tray is pushed in Choose the print settings that match the type and size of labels Print the labels HP print settings to choose Guidelines to remember Page Setup Use only paper labels that are designed specifically Paper Size Choose A4 or Letter 8 5x11 in For use with inkjet printers Orientation Choose appropriate orientation Never load more than 20 sheets at one time Use only full sheets of labels Paper Type Quality Make sure the sheets are not sticky wrinkled or Paper Type Choose Plain Paper pulling away from their protective backing Print Quality Choose Normal Do not use plastic or clear labels The ink will not dry when used with plastic or clear labels Layout Pages per Sheet 1 Print Both Sides Unchecked 19 Using Your Printer Software L minting Transparencies I want to print I should Slide out both of the paper guides and remove all paper from the IN tray Fan the edges of the transparency sheets to separate them then align the edges Insert a stack of up to 25 transparency sheets rough side down and the adhesive strip towards the printer Slide the paper guides snugly against the transparencies Make sure the IN tray is pushed in Choose the print settings that match the type and size of the transparencies Print the transparencies The printer waits for transparencies to dry before releasing them automatically Press the Resume Button t
7. Using Your Printer Software Choosing Your Printer eg 4 Other Ways to Select a Default Printer 2 eee eee eee eee ee 4 BES Ge es EEE EEE 5 Checking Printer Status eres 5 Page Setup Controlling Page Layout eee cece ee eee eee 6 mr 7 Printing on Different Types of Paper and Media 13 HP DeskJet Utility Window Lseeeeeeeeeeeeeees 25 Using and Caring for Your Print Cartridges Print MIE 27 Replacing Print Cartridges enunnnanannenuannannenunnunnennen 29 Storing Print Caldas ere erre ET 31 Cleaning Print Cartridges EEE EST ETEN EEE 32 Damage Resulting from Refilling the Print Cartridges 35 Getting Help When Things Go Wrong Troubleshooting Tips 2 cece cece cece cece e cece eeeeeeeees 36 HP Customer Care Rs 46 Supplies and Accessories Printer SUD DUES re 50 Printer Quick Start Posters and User s Guide for Macintosh 50 Paper and Other Media cece cece e ee eee cence cence ences 51 Ordering Information 0 cece cece cece cere cece eee eeeeeees 52 Appendix A Appendix B Appendix C Setup Instructions Using a USB Connection uxoeesopubhsmewescrevwreERX CREE DE Se ES ES 54 Peca 1 0 EEE NE 57 Legal Information Regulatory Notices rer P RU 60 Limited Warranty Statement ec cee eee eee eee eee eee e anes 61 HP Year 2000 Walranty ios rer TEE COEUR FER eee 61
8. parts or supplies not provided or supported by HP or c Operation outside the product s specifications For HP printer products the use of a non HP ink cartridge or a refilled ink cartridge does not affect either the warranty to the customer or any HP support contract with the customer However if printer Failure or damage is attributable to the use of anon HP or refilled ink cartridge HP will charge its standard time and materials charges to service the printer for the particular failure or damage IF HP receives during the applicable warranty period notice of a defect in any software media or ink cartridge product which is covered by HP s warranty HP shall replace the defective product If HP receives during the applicable warranty period notice of a defect in any hardware product which is covered by HP s warranty HP shall either repair or replace the defective product at HP s option If HP is unable to repair or replace as applicable a defective product which is covered by HP s warranty HP shall within a reasonable time after being notified of the defect refund the purchase price for the product HP shall have no obligation to repair replace or refund until the customer returns the defective product to HP Any replacement product may be either new or like new provided that it has functionality at least equal to that of the product being replaced HP s limited warranty is valid in any country where the covered
9. the instructions for Manually Cleaning the Print Cartridges on the next page Be careful not to get ink on your hands or clothing 32 Using and Caring for Your Print Cartridges Manually Cleaning the Print Cartridges and Print Cartridge Cradle In order to properly clean the print cartridges and cradle you will need distilled or bottled water and cotton swabs or a similar lint free absorbent material that will not stick to the cartridges Manually Cleaning the Print Cartridges 1 Press the Power Button to turn the printer on then lift the top cover 2 After the print cartridges move into an accessible position unplug the power 3 7 cord from the back of the printer Keep new and used print cartridges out of the reach of children Remove the print cartridges and set them on a piece of paper with the ink nozzle plate facing up Do NOT touch the print cartridge ink nozzles or copper contacts Touching these parts will result in clogs ink failure and bad electrical connection Also do NOT remove the copper strips these are required electrical contacts Dip a clean cotton swab into distilled water and squeeze any excess water from the swab Clean the face and edges of the Do NOT clean print cartridge as shown Do NOT nozzle plate N wipe the nozzle plate Inspect the cartridge for fibers on the face and edges If fibers are still present repeat the cleaning process Repeat the cleani
10. you can also select a default printer in the Following waus Select the desired printer by clicking on the menu bar printer icon at the top of the screen and choosing the DeskJet 950C If your control strip is on then select the desired printer by clicking the printer icon in the control strip and choosing the DeskJet 950C Drag the document you want to print to the desktop icon of the printer you want to use Click the HP DeskJet printer icon you want to use and choose Set Default Printer from the Print menu The Print command will send your documents to this printer until you select a new default printer IF you switch printers check your document before you print it to see whether the formatting or pagination changed Using Your Printer Software Desktop Printing Desktop printing is useful when you have a number of documents to print at once or when you have a document that is already formatted for printing ona particular printer There are two methods to print documents from the desktop To perform desktop printing either Drag the icons of the documents you want to print to the desktop icon of the printer you want to use OR Select the icons of the documents you want to print then choose Print from the File menu When the Print dialog box appears select your print options then click the Print button Checking Printer Status You can tell the status of a printer by looking at its desktop icon Descriptio
11. 11 7 mm 0 46 in A4 Paper Left 3 4 mm 0 134 in Right 3 4 mm 0 134 in Top 1 8 mm 0 07 in Bottom 11 7 mm 0 46 in A5 B5 and Custom Paper Size Left 3 2 mm 0 125 in Right 3 2 mm 0 125 in Top 1 8 mm 0 07 in Bottom 11 7 mm 0 46 in Cards 3 x 5 4x 6 5 x 8 and A6 Left 3 2 mm 0 125 in Right 3 2 mm 0 125 in Top 1 8 mm 0 07 in Bottom 11 7 mm 0 46 in Hagaki Postcards Left 3 2 mm 0 125 in Right 3 2 mm 0 125 in Top 1 8 mm 0 07 in Bottom 11 7 mm 0 46 in Envelopes Left 3 2 mm 0 125 in Right 3 2 mm 0 125 in Top 1 8 mm 0 07 in Bottom 11 7 mm 0 46 in Banners A4 210 x 297 mm 8 27 x 11 7 in Left 3 4 mm 0 134 in Right 3 4 mm 0 134 in Top 0 0 mm 0 00 in Bottom 0 0 mm 0 00 in Banners Letter 8 5 x 11 in Left 6 4 mm 0 25 in Right 6 4 mm 0 25 in Top 0 0 mm 0 00 in Bottom 0 0 mm 0 00 in Photo with tear off tab 112 x 152 mm 4 x 6 5 in Left 3 2 mm 0 125 in Right 3 2 mm 0 125 in Top 3 2 mm 0 125 in Bottom 3 2 mm 0 125 in 59 Legal Information Regulatory Notices Hewlett Packard Company This device complies with part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Pursuant to Par
12. 61 Printer you will not be charged for the phone support service However for countries where the above toll free phone numbers are not available the regular long distance charges may apply 48 Getting Help When Things Go Wrong Extended Warranty Options IF you would like to extend your printer coverage beyond the one year factory warranty you have the Following options Consult your reseller to get extended coverage If your reseller does not offer service contracts please call HP directly and ask about our HP Service Agreements In the U S call 800 446 0522 in Canada call 800 268 1221 For HP Service Agreements outside the U S and Canada contact your local HP Sales Office 49 Supplies and Accessories Printer Quick Start Posters and User s Guide for Macintosh Printer Supplies For ordering information see page 52 Part Name Part Number interface Cables Most HP printer documentation is available for viewing and printing at http HP USB Compliant Interface C6518A Cable www hp com support home products Print Cartridges Part Number Black HP 51645 Series Quick Start 9 Ti color HP 6578 Series Language Poster User s Guide Dutch C6428 90058 C6428 90069 Power Cords English C6428 90059 6428 90068 U S Canada Brazil Latin French C6428 90060 6428 90070 America Saudi Arabia 8120 8900 German C6428 90061 C6428 90071 Japan 8121 0021 Greek C6428 90062 ske Malaysia Italian C6428
13. Brasil S A Caixa Postal 134 Rua CLodomiro Amazonas 258 CEP 04534 011 Sao Paulo SP Canada 800 387 3154 905 206 4725 Fax 905 206 3485 3739 Hewlett Packard Canada Ltd 5150 Spectrum Way Mississauga Ontario LAW 5G1 Toronto 416 671 8383 Chile 56 2 203 3233 Fax 56 2 203 3234 Hewlett Packard de Chile SA Av Andres Bello 2777 Oficina 1302 Los Condes Santiago Chile Denmark 45 99 14 29 Fax 42 81 5810 Hewlett Packard A S Kongevejen 25 3460 BIRKEROD Finland 90 8872 2397 Fax 90 8872 2620 Hewlett Packard Oy Varaosamyynii Piispankalliontie 17 02200 ESPOO France 1 40 85 7112 Fax 1 47 98 26 08 EuroParts 77 101 avenue du Vieux Chemin de Saint Denis 92625 GENNEVILLIERS Germany 07031 145444 Fax 07031 141395 Hewlett Packard GmbH HP Express Support Ersatzteil Verkauf Herrenberger Str 130 71034 BOEBLINGEN International Sales Branch 41 22 780 4111 Fax 41 22 780 4770 Hewlett Packard S A ISB 39 rue de Veyrot 1217 MEYRIN 1 GENEVE SUISSE Italy 02 9212 2336 2475 Fax 02 92101757 Hewlett Packard Italiana S P A Ufficio Parti di ricambio Via G Di Vittorio 9 20063 Cernusco s N MD Japan 03 3335 8333 Hewlett Packard Japan Ltd 29 21 Takaido Higashi 3 chone sugninami ku Tokyo 168 8585 Latin America Headquarters 305 267 4220 Fax 305 267 4247 5200 Blue Lagoon Drive Suite 950 Miami FL 33126 Mexico 52 5 258 4600 Fax 54 1 258 4362
14. HP product is distributed by HP except for the Middle East Africa Argentina Brazil Mexico Venezuela and France s Departements D Outre Mer for those excepted areas the warranty is valid only in the country of purchase Contracts for additional warranty services such as on site service may be available from any authorized HP service facility where the product is distributed by HP or by an authorized importer Limitations of Warranty TO THE EXTENT ALLOWED BY LOCAL LAW NEITHER HP NOR ITS THIRD PARTY SUPPLIERS MAKE ANY OTHER WARRANTY OR CONDITION OF ANY KIND WHETHER EXPRESS OR IMPLIED WITH RESPECT TO THE HP PRODUCTS AND SPECIFICALLY DISCLAIM THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE C Limitations of Liability l To the extent allowed by local law the remedies provided in this Warranty Statement are the customer s sole and exclusive remedies 2 TO THE EXTENT ALLOWED BY LOCAL LAW EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THIS WARRANTY STATEMENT IN NO EVENT SHALL HP OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR DIRECT INDIRECT SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES WHETHER BASED ON CONTRACT TORT OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY OF SUCH DAMAGES D Local Law 1 This Warranty Statement gives the customer specific legal rights The customer may also have other rights which vary from st
15. S A 53 Setup Instructions Using a USB Connection You can connect your HP DeskJet 900 Series directly to your computer using a USB cable if your computer supports USB Universal Serial Bus Before you connect your printer to your computer make sure your configuration meets these requirements Your computer must support USB You will need a USB compliant interface cable such as HP Part Number C6518A Your computer must be turned on and running MacOS 8 1 or higher 1 Plug in the electrical power cord 2 Load white paper Printable side 54 3 Insert the print cartridges a Press Power Button to turn on printer b Remove vinyl tape from print cartridges Do NOT touch or remove copper strip on print cartridges c Open top cover then insert print cartridges d Close top cover Printer will print a calibration page 3b Tri Color Do not remove copper strip on print cartridge 4 Connect the USB cable You can connect to any USB port AUSB cable such as an HP USB Compliant Interface Cable part number C6518A should be purchased separately 55 5 Install the printer software a Insert the HP Printer Software CD into your CD ROM drive b Double click the HP DeskJet 900 Series Installer icon HP DeskJet 900 Series Installer c Follow the on screen instructions to complete the installation Your computer will restart when the installation is complete d After your computer rest
16. Series Print dialog box To get to this dialog box select Print from your software program s File menu DeskJet 900 series Copies a Print Order amp Front To Back 1p 2 Pages amp All 0 Back To Front C From To Print Quality Normal Paper Type Plain Paper Image Color ColorSync Off Print On One Side Print In Background Save Settings Revert to Defaults Buttons There are four buttons at the bottom of every Print dialog box Save Settings saves any print settings you select Revert to Defaults returns your print settings to the original HP defined settings Cancel cancels settings you have entered and closes the Print dialog box Print starts printing Using Your Printer Software General General is the default panel selected in the Print dialog box This panel lets you select the number of copies you want to print whether you want to print the entire document or select pages and whether you want to print from the front of your document or begin printing from the end forward Indicate whether you want to start printing from the first page or from the last page Click to display a list of other print control panels DeskJet 900 Series Enter the number Copies NI Print Order amp Front To Back jd of copies you want Pages amp All Back To Front to print 3 From To Print Quality Normal Paper Type Plain Paper Image Color ColorSyne Off Print On One Sid
17. eventually appear on the printer case To remove smudges stains and or dried ink from the exterior of the printer use a soft cloth moistened with water When cleaning your printer keep these tips in mind Do not clean the interior of the printer Keep all fluids away from the interior Do not use household cleaners or detergent In the event that a household cleaner or detergent is used on the printer wipe the printer s exterior surfaces with a soft cloth moistened with water Do not lubricate the print cartridge support rod Noise is normal when the print cartridge cradles slide back and forth For information on cleaning print cartridges and the print cartridge cradle see page 32 Using Your Printer Software Choosing Your Printer Note You should have already installed your printer software IF not please see the Quick Start Poster or the HP Printer Software CD that came with your printer IF you haven t already selected your HP DeskJet printer as the default printer in the Chooser Follow the directions below to do so now 1 QU Ah W N Make sure the computer and printer are turned on and your printer is connected to your computer with a USB cable From the Apple menu select Chooser In the left side of the Chooser window click the DeskJet 900 Series icon In the right side of the Chooser window click DeskJet 950C Close the Chooser Other Ways to Select a Default Printer Besides using the Chooser
18. first side has finished Press the Resume Button printing The Print Cartridge Status The top cover may be open Close the top cover Light K is flashing There may be a problem with See Print Cartridge Status on page 27 one of the print cartridges All of the lights are The printer may need to Press the Power Button to turn the printer flashing be reset off Then press the Power Button 9 again to turn the printer back on If that doesn t solve the problem press the Power Button to turn the printer off Unplug the printer Plug the printer back in Press the Power Button to turn the printer on 41 Getting Help When Things Go Wrong Is there a problem with your printout What is the problem Parts of the document are missing or are in the wrong place Possible cause Paper may not be loaded correctly You may have selected the wrong paper orientation You may have selected the wrong paper size You may be trying to print text or graphics that are larger than your paper size You may have selected the wrong margins You may have accidentally left Poster Printing selected You may be using the Photo Tray and the tray has not been calibrated To solve the problem 1 Make sure the media is correctly oriented in the IN tray 2 Make sure the paper guides fit snugly against the media Make sure you have selected the correct orientation portrait or landscape on the Page Se
19. have problems with the paper You may have problems with your banner software To solve the problem Make sure that you have removed the protective piece of vinyl tape on each of the print cartridges See Replacing Print Cartridges on page 29 Click the Revert to Defaults button in the Color panel of the Print dialog box See Color on page 10 If the color and black ink aren t lining up on the printed page go to the HP DeskJet Utility located in the Utilities folder in your hard drive s main directory Click the Calibrate tab then click the Align button See HP DeskJet Utility Window on page 25 Make sure that the OUT tray is up IF several sheets feed into the printer together unfold and refold the paper IF the paper creases going through the printer the paper might be unsuitable for banner printing Make sure you selected the paper size U S Letter Banner or A4 Banner on the Page Setup dialog box See Page Setup Controlling Page Layout on page 6 Getting Help When Things Go Wrong Is there a problem with your printout continued What is the problem Possible cause To solve the problem You may not have fully 1 Push the Photo Tray Button down and T5 engaged the Photo Tray slowly slide it toward the printer 2 Stop when you feel resistance Pushing too far may crease your photo paper You may not have inserted the Insert the photo media glossy side down photo media corre
20. paper first Then a Paper Size Choose appropriate size message on your computer screen tells you how to Orientation Choose appropriate orientation reload the paper and resume printing The reverse side of the paper is then printed Paper Type Quality IF you want to do two sided printing automatically Paper Type Choose appropriate type you can purchase a Two Sided Printing Module This Print Quality Choose Normal accessory may not be available in all countries see Supplies and Accessories on page 50 for ordering Layout information Pages per Sheet 1 Print Both Sides Check this box then choose the Book icon for binding on the side or Tablet icon for binding at the top Uncheck Automatic 24 Using Your Printer Software HP DeskJet Utility Window The HP DeskJet Utility is located in the Utilities folder on your hard drive s main directory The HP DeskJet Utility window has seven panels as shown below HP DeskJet Utility Select allows you to select the DeskJet 950C from the list of printers connected to your computer see Select Panel on page 26 WOW demonstrates the HP DeskJet 950C s photo print quality Ink Level displays the approximate amount of ink remaining in each print cartridge Test allows you to print a test document Clean allows you to automatically clean your print cartridges Calibrate allows you to automatically align the Color and Black print cartridges and al
21. print request to the top of your print list Print at a specific time Select the job title or icon then click the small clock In the dialog box that appears click At Time then set the time and date to print Sort change the order From the View menu choose the title of the column by which of print jobs you want to sort or choose To see and change the print order sort by Print Time Drag and drop the print job title to the desired place in the list Stop and restart Choose Stop Print Queue from the Printing menu printing To resume printing choose Start Print Queue This is a good way to save print requests when using a PowerBook while away from your printer Change printers To move a print job from one printer to another printer of the same type Drag the icon for the print request to the icon of the desired printer IF you re not sure whether the two printers are of the same type try moving the print request anyway the printer software won t let you move a print request to an incompatible printer 12 Using Your Printer Software Printing on Different Types of Paper and Media The HP DeskJet 950C Series printer is designed to encompass so many different types of print media that you re practically set up as a small print shop This chapter explains how to use the different printing materials Vamm YE 4 Printing Photographs I want to print I should 4 x 6 in 102 x 152 mm Photo Paper 1 Raise
22. to print should Cards index business and other small Pull out the IN tray media Slide out both of the paper guides and remove all paper from the IN tray Insert up to 30 cards into the IN tray as far as they will go Push the paper length guide in as far as it will go Push the fine Length guide colored portion of paper length guide snugly against the small media Then push the paper width guide in Make sure the IN tray is pushed in Choose the print settings that match the type and size of the cards Print the cards HP print settings to choose Guidelines to remember Page Setup Align the edges of the media before inserting Paper Size Choose appropriate card size For ease of loading small cards pull out the IN tray Orientation Choose Portrait icon and raise the OUT tray After you have inserted the cards make sure the fine Paper Type Quality length adjuster fits snugly against the small media Paper Type Choose Plain Paper Then push the IN tray in and Lower the OUT tray Print Quality Choose Normal Layout Pages per Sheet 1 Print Both Sides Unchecked 18 Using Your Printer Software Printing Labels I want to print I should Slide out both of the paper guides and remove all paper from the IN tray Fan the edges of the label sheets to separate them then align the label edges Insert up to 20 label sheets label side down Slide the paper guides snugly against the sheets
23. 1 dpi 2400 printing Color Layering 57 Draft mode 57 drivers see printer software duty cycle 57 E energy usage 57 envelope slot 2 envelopes printing single 16 printing stack 17 specifications 58 59 environment operating 57 F Fax printing problems 39 FCC statement 60 features iv foreground printing TI G General panel 8 getting help see help grayscale 10 greeting cards printing 15 18 specifications 58 59 H help customer 46 electronic iv HP Customer Care 46 49 information sources iv technical support 46 user forums iv web sites iv High Res Photo mode 9 HP Color Matching 10 HP Customer Care 46 49 I O interface 57 icons print cartridge status 28 printer status 5 IN tray capacity of 58 use 2 index cards printing 18 specifications 58 59 tray capacity 58 ink density 43 ordering 50 replacing 29 streaking 32 ink cartridges cleaning 32 33 damage from refilling 35 Light 30 ordering 50 part numbers 29 problems 31 32 replacment 29 status 27 storing 31 using 31 installing printer software 36 37 problems 36 37 software 36 iron on transfers ordering 51 printing 21 J jams see paper jams 62 labels paper jams with 38 printing 19 specifications 58 tray capacity 58 Layout panel 9 lights Online 1 Power 1 57 Print Cartridge Status 1 27 30 Resume 1 57 Low on Ink checking ink level 27 print cartridge status light 27 28 M maintenance print car
24. 50A HP Restickables Large Square Inkjet Stickers HP Premium Plus Photo Paper Glossy Snapshot U S letter 10 sheets 90 stickers C6823A European A4 102 x 152 mm finished C6945A size 20 sheets U S 4 x 6 in finished size C6944A 20 sheets Note To find out which recycled papers are recommended for your printer contact your local HP Sales Office and ask for the HP InkJet Printer Family Paper Specifications Guide HP part number 5961 0920 Supplies and Accessories Ordering Information To order printer supplies or accessories call your nearest HP dealer or call HP DIRECT at the following numbers for fast shipping Service In the U S you can buy supplies and accessories directly from HP at www hpshopping com or call the HP Shopping Village at 1 888 999 4747 Argentina 54 1 787 7100 Fax 54 1 787 7213 Hewlett Packard Argentina Montafieses 2150 1428 Buenos Aires Argentina Australia New Zealand 03 895 2895 China Resources Bldg 26 Harbour Road Wanchai Hong Kong Austria South East Area 43 0222 25 000 ext 755 Fax 43 0222 25 OOO ext 610 Hewlett Packard Ges m b H Ersattzteilverkauf Lieblg 1 A 1222 Wien Belgium 02 778 3092 or 3090 3091 Fax 02 778 3076 Hewlett Packard Belgium SA NV 100 bd de la Woluwe Woluwedal 1200 BRUXELLES Brazil Centro de Informacoes HP Grande Sao Paulo 822 5565 Demais Localidades 0800 157751 Fax O11 829 7116 Centro de Informacoes HP Hewlett Packard
25. 9 A2 2 471 7321 45 0 39 294099 358 9 2034 7288 33 0 143623434 49 0 180 532 6222 30 1689 6411 800 96 7729 36 1 252 4505 9111 682 60 35 6221 350 3408 353 0 1662 5525 972 9 9524848 39 0 2 264 10350 81 3 3335 8333 81 6 6838 1155 02 3270 0700 03 2952566 258 9922 01 800 472 6684 41 22 780 41 11 31 0 20 606 8751 09 356 6640 47 0 22116299 65 272 5300 48 22 519 06 00 Portugal 351 0 1318 00 65 Russia 7095 923 50 O1 Singapore 65 272 5300 Spain 34 9 02321123 Sweden 46 0 8 6192170 Switzerland 41 0 84 8801111 Taiwan 886 2 2717 0055 Thailand 66 2 661 4011 Turkey 901224 59 25 United Kingdom 44 0 171 512 5202 US 208 344 4131 Venezuela 800 47 888 Venezuela Caracas 207 8488 After the Free Phone Support Period You can still get help from HP for a fee Prices are subject to change without notice HP Customer Care Online help see page 46 on the internet is still available for free For quick questions in the United States only call 900 555 1500 The charges are 2 50 per minute and begin when you connect with a service technician For calls from Canada or for calls in the U S that you anticipate might be longer than ten minutes in length call 800 999 1148 The fee is US 25 per call charged to your Visa or MasterCard f during your phone call it is determined that your printer requires repair and you are within your printer s Limited Warranty period see page
26. 90063 6428 90072 eile EN Japanese C6428 90064 ale S120020 Portuguese C6428 90082 C6428 90088 India 8121 0025 Spanish C6428 90065 6428 90074 Argentina 8121 0019 Swedish C6428 90066 6428 90075 Australia 8121 0018 Turkish C6428 90067 China Taiwan Philippines 8121 0024 Korea 8121 0017 Europe Jordan Lebanon North Africa Israel Russia Baltic countries Thailand Indonesia Caribbean Latin America 8121 0023 U K Middle East 8121 0022 Other Replaceable Parts DJ950C Series Printer Top Cover Access Door Assembly DJ950C Series Printer Cleanout Access Door Assembly Accessories Two Sided Printing Module not available in all countries C6429 60151 C6426 60038 C6463A 50 Supplies and Accessories Paper and Other Media Availability of special media varies by country Part Part Paper Type Description Paper Type Description p Up p Number p UP P Number HP Bright White InkJet Paper HP Premium Inkjet Transparency Film A4 210 x 297 mm 200 sheets C5977A AA 210 x 297 mm 20 sheets C3832A A4 210 x 297 mm 500 sheets C1825A A4 210 x 297 mm 50 sheets C3835A U S letter 200 sheets C5976A U S letter 20 sheets C3828A U S letter 500 sheets C1824A U S letter 50 sheets C3834A HP Premium InkJet Paper HP Premium InkJet Rapid dry Transparencies AA 210 x 297 mm 200 sheets C51634Z A4 210 x 297 mm 50 sheets C6053A U S letter 200 sheets C51634Y U S Letter 50 sheets C6051A HP Premium InkJet Heavyweight Pap
27. Greeting Card Paper Paper Size Choose appropriate card size For Hagaki use Plain Paper or Inkjet Paper Orientation Choose Portrait icon Use Plain Paper setting to print Hagaki s address side IF you have pre folded greeting cards unfold the Paper Type Quality cards then load the cards into the IN tray Paper Type Choose greeting card type or Align the card edges before inserting the cards Plain Paper or Inkjet Paper for Hagaki For ease of loading small cards pull out the IN tray Print Quality Choose Normal and raise the OUT tray After you have inserted the cards push the IN tray in and lower the OUT tray Layout Pages per Sheet 1 Print Both Sides Unchecked 15 Using Your Printer Software should 1 Slide the envelope with its flap side on the left and flap facing up into the OUT tray s single envelope slot Push the envelope in until it stops 2 Choose the print settings that match the type and size of the envelope 3 Print the envelope HP print settings to choose Guidelines to remember Page Setup Make sure the OUT tray is in the down position Paper Size Choose appropriate envelope size Avoid envelopes that have clasps or windows Orientation Choose Portrait icon Avoid envelopes that are shiny or embossed envelopes with thick irregular or curled edges or Paper Type Quality envelopes that are wrinkled torn or otherwise Paper Type Choose Plain Paper damaged Pri
28. HP DeskJet 950C Series Printer User s Guide for Macintosh English HEWLETT LA PACKARD Expanding Possibilities HP Customer Care T OF owning your printer to be a trouble free experience we back your purchase with HP Thank you for buying an HP DeskJet printer Because HP wants Customer Care award winning service and support that includes HP Customer Care Online ee Click your way to a quick solution HP Customer Care Online is a great place to start for answers to questions about your HP DeskJet printer 24 hours a day seven days a week IF you have a modem connected to your computer and subscribe to an online service or have direct access to the Internet you can obtain a wide variety of information about your printer at the following web sites English http www hp com support home_ products French http www hp com cposupport fr German http www hp com cposupport de Japanese http www jpn hp com CPO TC eschome htm Portuguese http www hp com cposupport pt Spanish http www hp com cposupport es From HP Customer Care Online you can link to HP Customer Care User Forums and HP Customer Care Email HP Customer Care by Phone Call us direct and connect with a service technician who specializes in your product and who can typically answer your questions in one phone call See page 47 in this User s Guide for phone numbers Acknowledgments Apple the Apple logo AppleTalk Color
29. If there is still a problem verify that the cartridge is an HP 51645 Series cartridge If the problem persists replace the cartridge Consider replacing the color cartridge with an HP C6578 Series cartridge Consider replacing the black cartridge with an HP 51645 Series cartridge No problems 28 Using and Caring for Your Print Cartridges Replacing Print Cartridges Note When buying replacement print cartridges check the part numbers carefully The print cartridge numbers for your printer are Black HP 51645 Series Tri Color HP C6578 Series Note When a print cartridge runs out of ink leave the empty cartridge in the cradle until you can replace it The printer does not print with only one print cartridge in the cradle To replace a print cartridge 1 To access the print cartridge cradle press the Power Button to turn on the printer Cartridge Cradle latch 2 Open the top cover The cradle moves to an accessible position 3 Raise the cradle latch A Lift the print cartridge out and discard it Keep print cartridges out of the reach of children 29 Using and Caring for Your Print Cartridges 5 Remove the replacement print cartridge from its packaging and carefully remove the protective vinyl tape 99 Black Do NOT touch the ink nozzles Do NOT touch or remove the copper contacts Tri Color Remove the protective vinyl tape Do NOT touch the print cartridge ink
30. Sync the ColorSync logo Mac Macintosh MacOS PowerBook Power Macintosh and QuickDraw are trademarks of Apple Computer Inc registered in the U S and other countries Notice The information contained in this document is subject to change without notice Hewlett Packard Company makes no warranty of any kind with regard to this material including but not limited to the implied warranties of merchantability and fitness for a particular purpose Hewlett Packard shall not be liable for any errors or for incidental or consequential damages in connection with the furnishing performance or use of this material All rights reserved Reproduction adaptation or translation of this manual is prohibited without prior written permission of Hewlett Packard Company except as allowed under the copyright laws No part of this document may be photocopied reproduced or translated to another language without the prior written consent of Hewlett Packard Company Edition 1 December 1999 Copyright Hewlett Packard Company and Apple Computer Inc 1999 Portions Copyright 1989 1999 Palomar Software Inc HP DeskJet 950C Series printers include printer driver technology licensed from Palomar Software Inc www palomar com Introduction Chapter 1 Chapter 2 Chapter 3 Chapter 4 Chapter 5 ee SEE ee ee ee I Printing Basics B ttons Ne 1 PLN 2 Printer Maintenance Tips eee c eee cece cece nee ence ences 3
31. ake sure the IN tray is pushed back in IN tray pushed in Paper width guide Paper length guide OUT Tray The printer sends finished pages to the OUT tray The OUT tray can be up or down depending on what you re printing Down This is the typical position for most types of printing The down position also allows single envelope printing For information about printing on other media see Chapter 2 Up The OUT tray must be in the up position to properly load HP Premium Plus Photo Paper Glossy 4 x 6 in 102 x 152 mm with tear off tab To print banners the OUT tray must remain in the up position OUT tray down OUT tray up Printing Basics Photo Tray The HP DeskJet 950C uses HP s exclusive PhotoREt technology to enhance your color photos giving you exceptional quality pictures when you print on HP Premium Plus Photo Paper Glossy 4 x 6 in 102 x 152 mm with tear off tab You can place up to 24 sheets of HP Photo Paper into the photo tray The first time 4 x 6 in photo paper is used the printer will calibrate the Photo Tray by feeding through a blank sheet You can save the blank sheet for future use See page 13 for specific instructions on printing photos OUT tray down Photo Tray load Photo Tray Button press down and slide photo paper here it toward the printer to engage the Photo Tray Printer Maintenance Tips Because the printer ejects ink onto the paper in a fine mist ink smudges will
32. arts the HP DeskJet Utility Select Printer dialog box opens Follow the instructions in this dialog box to select the DeskJet 900 Series printer 56 Specifications DeskJet 950C model no C6428A DeskJet 952C model no C6428B Print Technology Drop on demand thermal inkjet printing Black Text Print Speed Draft Il pages per min Mixed Text with Color Graphics Print Speed Draft 8 5 pages per min Black TrueType Text Resolution depends on paper type Draft 300 x 600 dpi Normal 600 x 600 dpi Best 600 x 600 dpi Color Resolution depends on paper type Draft 300 x 600 dpi Normal Color Layering Best Color Layering Software Compatibility USB Connection MacOS version 8 1 or later System Requirements USB Connection PowerPC MacOS computer with a USB port MacOS version 8 1 or later 32 MB RAM 8 MB minimum available hard disk space Duty Cycle 3 000 pages per month Memory AMB built in RAM Buttons Lights Cancel Button Print Cartridge Status Light Resume Button and Light Power Button and Light I O Interface Centronics Parallel IEEE 1284 Compliant with 1284 B receptacle Universal Serial Bus Dimensions 440 mm wide x 196 mm high x 370 mm deep 17 32 in wide x 7 72 in high x 14 56 in deep Weight 5 94 kg 13 1 Lb without print cartridges Operating Environment Maximum operating temperature 41 to 104 F 5 to 40 C Humidity 5 to 80 RH noncondensing Recommended operating co
33. ate to state in the United States from province to province in Canada and from country to country elsewhere in the world 2 Tothe extent that this Warranty Statement is inconsistent with local law this Warranty Statement shall be deemed modified to be consistent with such local law Under such local law certain disclaimers and limitations of this Warranty Statement may not apply to the customer For example some states in the United States as well as some governments outside the United States including provinces in Canada may a Preclude the disclaimers and limitations in this Warranty Statement from limiting the statutory rights of a consumer e g the United Kingdom b Otherwise restrict the ability of a manufacturer to enforce such disclaimers or limitations or c Grant the customer additional warranty rights specify the duration of implied warranties which the manufacturer can not disclaim or not allow limitations on the duration of implied warranties 3 FORCONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND THE TERMS IN THIS WARRANTY STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF HP PRODUCTS TO SUCH CUSTOMERS HP Year 2000 Warranty Subject to all of the terms and limitations of the HP Limited Warranty Statement stated above HP warrants that this HP Product will be able to accurately proce
34. aves money without affecting the high performance of this printer This product qualifies for the ENERGY STAR Program U S and Japan ENERGY STAR is a voluntary program established to encourage the development of energy efficient office products ENERGY STAR is a US registered service mark of the US EPA As an ENERGY STAR partner Hewlett Packard Company has determined that this product meets ENERGY STAR Guidelines for energy efficiency Energy consumption in off mode When the printer is off a minimal amount of energy is still being consumed Energy consumption can be prevented by turning the printer power off then disconnecting the end of the printer power cord from the electrical source
35. ctly You may not have selected 1 From the Page Setup dialog box select the appropriate Paper Type Photo 4 x 6 in 102 x 152 mm with or Paper Size tear off tab as the Paper Size See Page Setup Controlling Page Layout on page 6 In your software program choose Print from the File menu On the Paper Type Quality panel of the Print dialog box select HP Premium Plus Photo Paper Glossy as the Paper Type See Print Dia log Box on page 7 3 Click Save Settings 4 Print your document 4 Photos aren t printing correctly when use the Photo Tray You may not have selected 1 Go to the Paper Type Quality dialog box Best print quality See Paper Type Quality on page 9 2 Select Best print quality Binding margin appears in You may have selected the Make sure you have selected the correct the wrong place when wrong paper orientation Binding option in the Layout panel of the trying to do Two Sided Print dialog box See Layout on page 9 Printing 45 Getting Help When Things Go Wrong She HP Customer Care HP DeskJet printers set the standard for quality and reliability so you have made an excellent choice Should you need help however HP Customer Care s award winning service and support is nearby to provide expert advice on using your HP printer or to answer specific questions about a problem you are having Whether online or by phone you ll find the support you need and you ll find it fast
36. don t have Web access contact HP Customer Care See page 47 to Locate the phone number nearest you Go to your Extensions Manager to ensure the Apple CD extension is turned on gt 36 Getting Help When Things Go Wrong pm The printer software won t install what s wrong continued What is the problem Possible cause The software did not install There may be a conflict with correctly your virus protection program OR There may be a conflict with another software program OR Your printer software didn t install properly To solve the problem 1 Uninstall your printer software Insert the printer software CD into your computer select Uninstall from the Installer then repeat the installation procedure Close any virus protection programs that are active IF you have been using Apple s QuickDraw GX software turn it off Your HP DeskJet printer is not compatible with QuickDraw GX 4 Exit all of your software programs 5 Reinstall the printer software See the Install Printer Software step on the Quick Start Poster or see page 56 in this User s Guide If you are still having problems with the software installation call an HP authorized dealer or HP Customer Care For the phone number of the HP Customer Care Center nearest you see page 47 37 Getting Help When Things Go Wrong in Why won t it print What is the problem Possible cause To solve the problem ET Pow
37. e Print In Background Save Settings Revert to Defaults If you don t want to print the entire document This area displays options set in other enter the beginning and ending page numbers Print panels you want to print You may also access the following print control panels from the General menu Paper Type Quality see Paper Type Quality on page 9 Layout see Layout on page 9 Color see Color on page 10 Background Printing see Background Printing on page 11 Ink Controls allows you to adjust the ink volume and dry time Using Your Printer Software Paper Type Quality DeskJet 900 Series Choose from a wide Paper Type Quality range of paper types Faper Type Plain Paper Print Quality Draft Quick printing i Print Quality Draft Normal Normal Everyday 2 Best printing High Res Photo I Best Highest quality High Res Photo Photo quality when photo media and Best are selected 5ave Settings Revert to Defaults Print Layout This dialog box allows you to specify the number of pages printed on each sheet of paper or to print a poster by specifying the number of pages printed across and down Check here to print on Choose the number of both sides of the paper pages 1 2 or 4 to print on each sheet OR Print a poster Choose the size of your poster by choosing the number of pages across Pages per Sheet Lae and down 2x2 3x3 or P
38. er HP Banner Paper A4 210 x 297 mm 100 sheets C1853A AA 210 x 297 mm 100 sheets C1821A U S letter 200 sheets C1852A U S letter 100 sheets C1820A HP Professional Brochure amp Flyer Paper Matte HP Matte Greeting Cards White Quarter fold U S letter 50 sheets C6955A A4 210 x 297 mm C6042A HP Professional Brochure amp Flyer Paper Glossy 20 sheets 20 envelopes U S letter C1812A Asian A4 210 x 297 mm 50 sheets C6819A 25 European A4 210 x 297 mm 50 sheets C6818A EE Dp U S letter 50 sheets C6817A HP Felt textured Greeting Cards Ivory Half fold HP Photo Paper Two Sided Satin Glossy U S letter C6828A Asian A4 210 x 297 mm 20 sheets C6765A 20 sheets 20 eel European A4 210 x 297 mm 20 sheets CI847A HP Glossy Greeting Cards White Half fold U S letter 20 sheets C1846A A4 210 x 297 mm C6045A HP Premium Photo Paper Glossy 10 sheets 10 envelopes T Asian A4 210 x 297 mm 15 sheets C6043A Eod 58 European A4 210 x 297 mm 15 sheets C6040A Vibe a did U S letter 15 sheets C6039A HP Iron on T Shirt Transfers HP Premium Plus Photo Paper Glossy Asian A4 210 x 297 mm 10 sheets C6065A C6050A European A4 210 x 297 mm 20 sheets C6832A European A4 RN x 297 mm 10 sheets C6049A U S letter 20 sheets C6831A PE HP Premium Plus Photo Paper Matte HP Restickables Large Round Inkjet Stickers European A4 210 x 297 mm 20 sheets C6951A U S letter 10 sheets 90 stickers C6822A U S letter 20 sheets C69
39. er may be off or there 1 Make sure the power is on may be a loose connection 2 Make sure that all cable connections are secure You may not have any paper Double check that the media is placed in the in the IN tray IN tray correctly The printer s top cover may be Close the printer s top cover open A problem may exist with one If the Print Cartridge Status Light Bf is of the print cartridges blinking lift the printer s cover check the Print Cartridge Status Verify that the print cartridges are installed properly See page 29 The printer may be slow IF the Power Light is blinking the printer is in the process of printing Be patient The printer is waiting for you If the Resume Light is flashing press the to press the Resume Button Resume Button There may be a paper jam 1 Pull the paper out of either the IN tray or the OUT tray 2 Press the Resume Button on the front of the printer 3 If you were printing labels make sure a label did not become unglued from the label sheet while going through the printer 4 f the paper jam has cleared print your document again 5 f the paper jam hasn t cleared open the Rear Access Door by turning the knob counter clockwise and removing the door Pull the jammed paper out of the printer then replace the Rear Access Door No page came out of the printer The Rear Access Door may be Insert the Rear Access Door and engage disengaged lock Prin
40. f your print cartridges open the printer s top cover The yellow arrow on the print cartridge cradle aligns with one of five Print Cartridge Status icons Color print cartridge low o Problem with black print cartridge Problem with color print cartridge 27 Using and Caring for Your Print Cartridges When the Print Cartridge Status Light flashes open the printer s top cover and Follow the instructions below For more information on replacing print cartridges see page 29 If the arrow points to Problem with color print cartridge Problem with black print cartridge Color print cartridge low on ink Black print cartridge low on ink Print cartridges OK It means The print cartridge is either missing improperly installed the wrong print cartridge for the printer defective The print cartridge is either missing improperly installed the wrong print cartridge for the printer defective Color print cartridge is running low on ink Black print cartridge is running low on ink Print cartridges are operational To solve the problem Insert a print cartridge if it is missing Remove and reinsert the existing print cartridge If there is still a problem verify that the cartridge is an HP C6578 Series cartridge If the problem persists replace the cartridge Insert a print cartridge if it is missing Remove and reinsert the existing print cartridge
41. ins specifications 59 print problems see problems print quality iv 2400 dpi 57 cleaning print cartridges 32 improving 43 problems 43 45 using refilled print cartridges 35 print technology 57 printer accessories ili 50 buttons 1 cable parallel 50 USB 50 cleaning 3 components iii connections 38 controlling 4 driver updates see software updates drivers see printer software Lights 1 maintenance 3 noise 57 package contents iii paper trays 58 parts 5O recommended cables iii selecting default 4 63 setting up iii smudges on 3 software 47 software updates 47 specifications 57 status 5 trays 2 printer software downloading 47 problems installing 36 updates iv printing 2400 dpi 57 banners 22 book 24 business cards 18 cards 15 18 envelopes single 16 envelopes stack 17 faxes 39 from the desktop 5 greeting cards 15 18 index cards 18 iron on transfers 21 labels 19 photographs 13 posters 9 23 quality 30 43 stop restart 12 tablet 24 transparencies 20 two sided book 24 two sided tablet 24 printing problems see problems problems banner printing 44 blank page came out of printer 39 CD not reading 36 Fax 39 flashing lights 41 help 36 ink streaks 32 installing printer software 37 jam 38 lights flashing 41 missing lines or dots 32 no page not came out 38 output 42 43 page did not print 38 paper jam 38 parts of output in wrong place 42 parts of output missing 32 42 photo tray 45
42. ipt excluding holidays A great option for those non urgent questions 46 Getting Help When Things Go Wrong Printer Software Printer software also referred to as a printer driver allows your printer to talk with your computer HP provides several options for getting printer software and software updates Download the printer software by accessing the HP Customer Care Online web site See HP Customer Care Online on page 46 for the addresses of the HP web sites Ifyou are in the U S and need a software update you can download the printer software from http www hp com support home products IF you do not have access to the web site call 661 257 5565 Software updates are available For the cost of the CDs plus shipping IFyou are outside the U S and cannot download the driver from HP Customer Care Online see page 46 call the HP Customer Care Center page 47 nearest you HP Customer Care Repair If your HP printer is ever in need of repair simply call the HP Customer Care Center A trained service technician will diagnose the problem and coordinate the repair process for you This service is free during your printer s standard warranty Beyond the warranty period repairs are charged on a time and materials basis Pen HP Customer Care by Phone Within 90 days from the time of your purchase phone support is provided to you free of charge However if you are calling long distance long
43. ity Paper Type Choose HP Premium Inkjet Paper Print Quality Choose Best Layout Pages per Sheet 1 Print Both Sides Unchecked 21 Using Your Printer Software Eg Printing Banners I want to print I should 1 Tear off the number of sheets you need up to 20 Tear off and discard the perforated strips if any Slide out the paper guides and remove all paper from the IN tray Raise the OUT tray and leave it in the up position to print your banners Put the banner paper in the IN tray so that the unattached edge is at the top of the stack Insert the first edge into the IN tray until it stops Slide the paper guides snugly against the sheets Make sure the IN tray is pushed in Choose the appropriate paper type size and orientation from the Page Setup and Print dialog screens Print the banner HP print settings to choose Guidelines to remember Page Setup When printing banners be sure that the OUT tray is Paper Size Choose U S Letter Banner or placed in the up position and the IN tray is pushed in A4 Banner For best results use HP Banner Paper Orientation Choose appropriate orientation If you are having problems printing a banner see Banners aren t printing correctly on page 44 Paper Type Quality Paper Type Choose Plain Paper or HP Banner Paper Print Quality Choose Normal Layout Pages per Sheet 1 Print Both Sides Unchecked 22 Using Your Printer Sof
44. lows you to calibrate the Photo Tray Support provides links to HP s Customer Care web site and printer software updates Simply click a panel then choose your option s 25 Using Your Printer Software Select Panel Use this panel when any of the functions on the Utility window prompt you to select a printer For example if you want to calibrate your printer by choosing the Calibrate panel you will be prompted to first select your printer if it is not already selected To select your printer from the HP DeskJet Utility window 1 Click the Select panel on the Utility window 2 Select USB 3 Inthe Connect To list choose the appropriate HP Deskjet printer HP DeskJet Utility Ink Level Clean Calibrate Support The Select panel allows you to choose the printer that will receive the files and commands that you send from this program Select Connection Select Printer TL 26 Using and Caring for Your Print Cartridges Print Cartridge Status The Print Cartridge Status Light flashes when one Print Cartridge Status Light or both of your print cartridges are low on ink improperly installed or malfunctioning It will also flash if you are trying to use the wrong print cartridge type If the problem is Low ink the light will stop flashing when you open the top cover For any other print cartridge related problem the Print Cartridge Status Light will continue to flash To check the status o
45. n Description rd Printing stopped on DESKJET 9500 default printer Idle printer default DESKJET 950C Ker Idle printer not default DESKJET 950C Nr Error on default printer DESKJET 9500 Printer not available or Printing on default printer pt DESKJET 350C connected DESKJET 9500 Using Your Printer Software Page Setup Controlling Page Layout You control settings such as paper size scaling and page orientation from the HP DeskJet 900 Series Page Setup dialog box To get to this dialog box 1 Open the software program used to create your document 2 From the File menu select Page Setup Paper Size Scaling and Page Orientation Make sure you correctly choose the size of paper envelopes or other media you have in the IN tray DeskJet 900 Series Enter a number from General 20 to 400 Numbers smaller than 100 reduce the image size and numbers Paper Size US Letter Scaling o J greater than 100 onnan ER enlarge it Changing Orientation Um H IE size may change va J Flip Horizontal pagination Dimensions 8 5 by 11 LJ Flip Vertical Click the appropriate 5ave Settings Revert to Defaults Print icon to choose page I orientation Using Your Printer Software Print Dialog Box You control settings such as number of copies all or specific pages to print paper type print quality page Layout color and background printing from the HP DeskJet 900
46. nditions for best print quality 59 to 95 F or 15 to 35 C 20 to 80 RH noncondensing Storage temperature 40 to 140 F 40 to 60 C Power Consumption 2 watts maximum when off 4 watts average non printing 25 watts average when printing Power Requirements 100 to 240 VAC 10 50 60 Hz 3 Hz Automatically accommodates the world wide range of AC line voltages and frequencies Input Voltage Input Frequency Declared noise emissions in accordance with ISO 9296 Sound power level LWAd 1B 10dB 5 9 Bin normal mode Sound pressure level LpAm bystander positions 46 dB in normal mode Approximate figures Exact speed will vary depending on the system configuration software program and document complexity er UK High Resolution Mode of 2400 x 1200 dpi is also available 57 Media Weight Paper U S Letter Legal Envelopes Cards Banner Paper Media Handling Sheets Banners Envelopes Cards Greeting cards Transparencies Labels OUT tray Capacity Photo Tray capacitu Alignment Vertical Skew 60 to 90 g sm 16 to 24 lb 75 to 90 g sm 20 to 24 lb 75 to 90 g sm 20 to 24 lb 110 to 200 g sm 110 lb index max 60 to 90 g sm 16 to 24 Lb up to 100 up to 20 sheets up to 15 up to 30 cards up to 5 cards up to 25 up to 20 sheets of labels use only U S letter or A4 sized sheets up to 50 sheets up to 24 sheets 058 mm 002 in in normal mode 152 mm
47. ng process for the other print cartridge Once you ve removed the print cartridges make sure that they are not outside of the print cartridge cradle longer than 30 minutes 33 Using and Caring for Your Print Cartridges Manually Cleaning the Print Cartridge Cradle 1 Using clean moistened swabs wipe the underside of each wall of the cradle Repeat until no ink residue is seen on a clean swab Reinsert the print cartridges then close the printer s top cover Load paper into the IN tray Reinsert the electrical power cord into the back of the printer Print a test page Double click the HP DeskJet Utility icon in the Utilities folder on your hard drive s main directory Click the Test panel then click the Test button Note If streaking still appears repeat the procedure until the test printout is clean You will find additional maintenance tips at http www hp com support home products 34 Using and Caring for Your Print Cartridges Damage Resulting from Refilling the Print Cartridges To get the best performance from your printer Hewlett Packard recommends using only genuine HP supplies for HP DeskJet printers including genuine factory filled HP print cartridges Damage resulting from the modification or refilling of HP print cartridges is specifically excluded from the coverage of HP printer warranties Note When buying replacement print cartridges check the part numbers carefully The print ca
48. no more than two colors to enhance recycling options A few small parts are colored specifically to highlight customer access points Printer Packaging The packaging materials for this printer have been selected to provide maximum protection for the least cost possible while attempting to minimize environmental impact and facilitate recycling The rugged design of the HP DeskJet printer assists in minimizing both packaging materials and damage rates Plastic parts All major plastics and plastic parts are marked according to international standards All plastic parts used in the printer housing and chassis are technically recyclable and all use a single polymer Product Longevity To ensure the longevity of your DeskJet Printer HP provides the following Extended Warranty HP SupportPack provides coverage for the HP hardware and product and all HP supplied internal components HP SupportPack must be purchased by the customer within 30 days of purchase Contact the nearest HP dealer about this service Spare Parts and Consumables are available for five years after production has stopped Product Take back To return this product and ink cartridges to HP at the end of its useful life call your local HP Sales or Service Office for instructions Energy Consumption This printer was designed with energy conservation in mind This printer averages 4 watts in stand by mode Not only does this save natural resources but it also s
49. nozzles or copper contacts Touching these parts will result in clogs ink failure and bad electrical connections Also do NOT remove the copper strips these are required electrical contacts Push the print cartridge firmly straight down into the print cartridge cradle Close the cradle latch When the latch is fully closed you will hear a click Load plain white paper in the IN tray O o N O Close the top cover then a calibration page will print Note Anu time you install a new print cartridge the printer software prints a calibration page to ensure your print quality If you are in the middle of printing and stop to change a print cartridge the software will wait until your printing has completed before it executes the calibration test 10 If the Print Cartridge Status 5 Light continues to blink after you install the new print cartridge check the part number on the print cartridge to ensure you installed the correct one 30 Using and Caring for Your Print Cartridges Storing Print Cartridges To maintain excellent print quality from your print cartridges Keep all print cartridges in their sealed packages at room temperature 60 78 F or 15 6 26 6 C until you are ready to use them Once installed leave the print cartridges in their cradle at all times to keep them from drying out or becoming clogged Store unsealed print cartridges in an airtight plastic container Do NOT unplug the printer until pri
50. nt Quality Choose Normal IF your software program includes an envelope printing feature Follow those instructions instead of Layout the procedure here Pages per Sheet 1 Print Both Sides Unchecked 16 Using Your Printer Software I want to print Stack envelopes Slide out both of the paper guides and remove all paper from the IN tray Slide up to 15 envelopes with their flap side on the left and flap facing up into the IN tray as far as they will go Slide the paper guides snugly against the edges of the envelopes Make sure the IN tray is pushed in Choose the print settings that match the type and size of the envelopes Print the envelopes HP print settings to choose Guidelines to remember Page Setup Never load more than 15 envelopes at one time Paper Size Choose appropriate envelope size Align the envelope edges before inserting them Orientation Choose Portrait icon Avoid envelopes that have clasps or windows Avoid envelopes that are shiny or embossed Paper Type Quality envelopes with thick irregular or curled edges or Paper Type Choose Plain Paper envelopes that are wrinkled torn or otherwise Print Quality Choose Normal damaged IF your software program includes an envelope Layout printing feature follow those instructions instead of Pages per Sheet 1 the procedure here Print Both Sides Unchecked 17 Using Your Printer Software Printing Cards want
51. nting is complete and the print cartridge cradles have returned to their home position on the right side of the printer The print cartridges will dry out if not stored in their home position Only use the Power Button on the front of the printer to turn the printer on and off Using a power strip surge protector or a wall mounted outlet switch to turn the printer on and off may cause premature failure 31 Using and Caring for Your Print Cartridges Cleaning Print Cartridges When Do You Need to Clean Clean the print cartridges if your printed page is missing lines or dots or if it contains ink streaks IF You See Missing Lines or Dots Clean the print cartridges from the HP DeskJet Utility window by doing the following 1 Double click the HP DeskJet Utility icon in the Utilities folder on your hard drive s main directory 2 Click the Clean panel then click the Clean button Follow the on screen directions Note Unnecessary cleaning wastes ink and shortens the Life of the print cartridge IF You See Ink Streaks Clean the print cartridges and the print cartridge cradle by Following the instructions below snamejstujn diam noftJuest t labore qusft v 1 Double click the HP DeskJet Utility icon in the Utilities folder a kitft zhocknc on your hard drive s main directory 2 Clickthe Clean panel then click the Clean button Follow the on screen directions If this does not prevent streaks follow
52. o continue printing HP print settings to choose Guidelines to remember Page Setup For best results use HP Premium Inkjet Transparency Paper Size Choose appropriate size Film or HP Premium Inkjet Rapid dry Transparencies Orientation Choose appropriate orientation The film coating on HP Premium Inkjet Rapid Dry Transparencies is especially developed to work with Paper Type Quality HP inks giving you crisp images and text and the Paper Type Choose transparency type fastest drying times In addition they won t jam your Print Quality Choose Normal or Best printer Layout Pages per Sheet 1 Print Both Sides Unchecked 20 Using Your Printer Software S Printing Iron on Transfers I want to print I should 1 Slide out both of the paper guides and remove all paper from the IN tray 2 Load the transfer paper transparent or glossy side down 3 Slide the paper guides snugly against the sheets 4 Make sure the IN tray is pushed in 5 Choose the print settings that match the type and size of your iron on transfers 6 Print your transfer HP print settings to choose Guidelines to remember Page Setup IF you want the text or picture on your t shirt as you Paper Size Choose appropriate size see it on the screen flip the document by clicking Orientation Choose appropriate orientation Flip Horizontal Flip Horizontal Check For best results use HP Iron On T Shirt Transfers Paper Type Qual
53. oose Background if you want to continue working while printing takes place IF you choose Foreground printing printing will be faster but you won t be able to work on other tasks until the printing is complete DeskJet 900 Series Choose Background to Background Printing continue working while printing Printin Foreground Foreground for i Background Faster printin p g Print Time Urgent Normal 9 Print at 4 29 99 9 12 AM 0 Put document on hold Click the button that matches the desired timing for your print job Save Settings Revert to Defaults T Using Your Printer Software The following table describes additional features available when using background printing To access these features from the desktop double click the DeskJet 950C printer icon Background Printing Options Instructions Delete a print job Select the job title or icon then click the Trash icon or Drag the document s icon to the Trash on your desktop These methods delete only the print job not the document itself Hold pause a print job Select the job title or icon then click the Pause button The print request will pause until you select its title again and click the Resume button or Drag the document icon to the Waiting to Print list of documents Mark a print request Select the job title or icon then click the small clock Urgent In the dialog box that appears click Urgent This moves the
54. photos 45 power light flashing 41 print cartridge status light flashing 41 print cartridges 31 print quality 43 45 printing 38 40 resume light flashing 41 slow printer 40 software installation 37 software not reading 36 too much ink 43 Q quality iv See print quality Quick Start Poster ordering 50 R rear access door removing 38 41 replacment parts 50 recycle 66 regulatory notices 60 resolution 2400 dpi 57 best 57 color 57 draft 57 normal 57 specifications 57 TrueType Text 57 restart printing 12 Resume button 57 Resume light 57 Revert to Default button 7 S saturation 10 Save Settings button 7 scaling 6 Select panel 26 selecting a default printer 4 setting up printer ili setup problems 36 37 single envelope slot 2 size media 58 User Defined Paper Size 58 software compatibility 57 software see printer software sort the order of print jobs 12 specifications 58 speed printing 57 status Print Cartridge Status light 1 stop printing 12 streaking ink 32 stuck paper see paper jams supplies 50 ordering 50 paper and other media 51 part names and numbers 50 T tablet binding 24 technical support 46 transfers printing 21 transparencies ordering 51 printing 20 specifications 58 trays capacity 58 envelope slot 2 16 IN tray 2 58 OUT tray 2 58 photo 2 13 positions 2 use 2 troubleshooting see problems TrueType Text resolution 57 two sided printing 24 64 update
55. r Printer Software I want to print 8 5 x ll in or A4 Photo Paper Remove all paper from the IN tray Insert up to 30 sheets of the photo paper printable side down into the IN tray Slide the paper guides snugly against the edges of the paper Make sure the IN tray is pushed in Choose the print settings that match the type and size of the photo paper Print the photos HP print settings to choose Guidelines to remember Page Setup For best results use HP Photo Paper Paper Size Choose appropriate paper size The photo needs to be in electronic digital form Orientation Choose appropriate orientation before you can print it Take a digital picture scan a photo or have your local camera shop provide an Paper Type Quality electronic file of your photo Paper Type Choose appropriate photo paper type Print Quality Choose Best Layout Pages per Sheet 1 Print Both Sides Unchecked 14 Using Your Printer Software V Printing Greeting Cards and Hagaki I want to print I should Slide out both of the paper guides and remove all paper from the IN tray Insert up to 5 cards into the IN tray as far as they will go Slide the paper guides snugly against the edges of the cards Make sure the IN tray is pushed in Choose the print settings that match the type and size of the cards Print the cards HP print settings to choose Guidelines to remember Page Setup For best results use HP
56. r hard drive Having less than 100MB of free space on your computer s hard drive can mean longer processing times Close all unnessary software programs Check the printer driver you are using Be sure to check the HP web site at http www hp com support home products for the most recent software updates Be patient Large complex documents containing graphics or photographs print slower than text only documents 40 Getting Help When Things Go Wrong Z N M e N What do the flashing lights mean What is the problem Posibe cause E solve the problem The Power Light is E printer may be receiving ts patient flashing data The Resume Light is You may be out of paper 1 Insert paper flashing 2 Press the Resume Button You may have a paper jam 1 Pull the paper out of either the IN tray or the OUT tray 2 Press the Resume Button on the front of the printer 3 If you were printing labels make sure a label did not become unglued from the label sheet while going through the printer 4 If the paper jam has cleared print your document again If the paper jam hasn t cleared open the Rear Access Door by turning the knob counter clockwise and removing the door Pull the jammed paper out of the printer then replace the Rear Access Door You may be printing a two Follow the on screen directions for how to sided document by hand and insert the paper the
57. rint Borders 4x4 DeskJet 900 Series Layout L Print Both Sides Binding Check to print a border around each page Save Settings Revert to Defaults Print If you check Print Both Sides choose appropriate Binding side or top Using Your Printer Software Color Your HP DeskJet 900 Series printer uses HP s Color Matching technology to intelligently analyze each element on a page text graphics and photographs and provide the best color output DeskJet 900 Series Choose HP Color Matching SIE default ColorSync Grayscale print in shades of gray Black amp White no color Saturation Brightness I I Darker Lighter Color Tone Slide to adjust Eod Cooler Warmer Saturation Brightness Save Settings Revert to Defaults Color Tone HP Color Matching is the default Image setting on the Color panel While you can adjust saturation brightness and color tone with the sliders that appear when you choose this option the center position of the sliders is optimized for most printing uses and types of media The ColorSync setting can be used for color matching with other components using the ColorSync matching system Grayscale prints in shades of gray With this setting you also have the option to optimize printing for fax and photocopy Black amp White prints only in black and white no color no gray 10 Using Your Printer Software Background Printing Ch
58. rint side down Make sure that you have selected the correct paper type on the Paper Type Quality dialog box See Paper Type Quality on page 9 If printing appears faded or dull click Normal or Best instead of Draft on the Paper Type Quality dialog box See Paper Type Quality on page 9 1 Click Normal or Draft instead of Best on the Paper Type Quality dialog box See Paper Type Quality on page 9 Reduce the amount of ink From the HP DeskJet 900 Series Print dialog box select the Ink Controls panel Use the sliders to adjust ink volume Increase the dry time From the HP DeskJet 900 Series Print dialog box select the Ink Controls panel Use the sliders to adjust dry time Check the print cartridges status See Print Cartridge Status on page 27 If you are running out of ink replace the print cartridge See Replacing Print Cartridges on page 29 See Cleaning Print Cartridges on page 32 43 Getting Help When Things Go Wrong 8 Is there a problem with your printout continued What is the problem Print quality is poor continued Rg Banners aren t printing correctly Possible cause You may have forgotten to remove the vinyl tape from the print cartridge You may have the incorrect Image setting in the Color panel of the Print dialog box Your print cartridges may be out of alignment You may have forgotten to raise the OUT tray You may
59. rtridge numbers for your printer are Black HP 51645 Series Tri Color HP C6578 Series 35 Getting Help When Things Go Wrong Troubleshooting Tips It s frustrating when things go wrong but the following pages contain tips that can help you determine what the problem is and how to fix it Be sure cable connections are secure Make sure that you are using the right cable for your operating system Check if your question is similar to those listed below and then follow the instructions found in that section The printer software won t install what s wrong See pages 36 37 ih il Why wont it print See pages 38 40 What do the flashing lights mean See page 41 Is there a problem with your printout See pages 42 45 p The printer software won t install what s wrong What is the problem inserted a CD but the computer couldn t read it Possible cause The CD wasn t properly inserted OR The CD player may be damaged OR The CD may be damaged OR The CD ROM extensions may be turned off To solve the problem Reinsert the CD and try again If this doesn t solve your problem Try inserting a CD that you know works If that CD doesn t work you may need to replace your CD player If other CD s work but the printer software CD doesn t you may have a damaged CD You can download the printer software from the HP Customer Care web site www hp com support home_products IF you
60. s for software 47 urgent print requests 12 USB connection 4 User s Guide ordering 50 Utility window 25 26 W warranty extensions 49 statement 61 web sites iv 34 36 40 50 52 weight paper 58 printer 57 recommended media 58 65 Environmental Statement Hewlett Packard continuously improves the design processes of HP DeskJet printers to minimize the negative impact on the office environment and on the communities where printers are manufactured shipped and used Hewlett Packard has also developed processes to minimize the negative impact of the disposal of the printer at the end of printing Life Reduction and Elimination Paper Use The printer s automatic manual two sided printing capability reduces paper usage and the resulting demands on natural resources This printer is suited for the use of recycled papers according to DIN 19 309 Ozone Ozone depleting chemicals such as CFCs have been eliminated from Hewlett Packard manufacturing processes Recycling Design for recycling has been incorporated into this printer The number of materials has been kept to a minimum while ensuring proper functionality and reliability Dissimilar materials have been designed to separate easily Fasteners and other connections are easy to locate access and remove using common tools High priority parts have been designed to access quickly for efficient disassembly and repair Plastic parts have been primarily designed in
61. ss date data including but not limited to calculating comparing and sequencing from into and between the twentieth and twenty first centuries and the years 1999 and 2000 including leap year calculations when used in accordance with the Product documentation provided by HP including any instructions for installing patches or upgrades provided that all other products e g hardware software firmware used in combination with such HP Product s properly exchange date data with it The duration of the Year 2000 warranty extends through January 31 2001 61 2400 dpi 57 A accessories ili 50 B background printing 11 12 banners choosing paper for 22 ordering 51 printing 2 22 problems 44 specifications 58 Best mode 57 black and white printing 10 book binding 24 brightness 10 buttons Cancel 1 7 57 Power 1 29 31 33 41 57 Print 7 Resume 1 20 38 41 57 Revert to Default 7 Save Settings 7 C cables ordering 50 recommended iii USB iii Cancel button I 7 57 capacity paper tray iv cards printing 15 18 specifications 51 58 59 change printers 12 change the order of print jobs 12 cleaning print cartridge cradle 34 print cartridges 33 printer 3 Color panel 10 color resolution 57 color tone 10 ColorSync 10 computer controlling from 4 connections Index USB 4 Customer Care 46 customer support 46 D default printer 4 delete a print job 12 desktop printing 5 door rear access 38 4
62. t 15 21 of the FCC Rules any changes or modifications to this equipment not expressly approved by Hewlett Packard Company may cause harmful interference and void your authority to operate this equipment Use of a shielded data cable is required to comply with the Class B limits of Part 15 of the FCC Rules For further information contact Hewlett Packard Company Manager of Corporate Product Regulations 3000 Hanover Street Palo Alto Ca 94304 415 857 1501 NOTE This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions can cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation IF this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and the receiver e Connectthe equipment into an outlet on a circuit different from that to which
63. t your document again F gt 38 Getting Help When Things Go Wrong jn Why won t it print continued What is the problem Possible cause To solve the problem You may be out of ink Lift the printer cover and check the Print Cartridge status icons to make sure you are A blank page came not out of ink See Print Cartridge Status on page 27 If you are out of ink replace the print cartridge See Replacing Print Cartridges on page 29 Print your document again out of the printer You may have forgotten to Make sure you have removed the protective remove the vinyl tape from piece of vinyl tape on each of the print the print cartridge cartridges See Replacing Print Cartridges on page 29 You may be trying to print 1 Save the fax in a graphic format such as a fax TIFF 2 Placeitin a word processing document and print it from there 39 Getting Help When Things Go Wrong in What is the problem The printer is really slow Possible cause Your computer may have less than the minimum system requirements Too many software programs may be running at the same time You may be using outdated printer software You may be printing a complex document containing graphics or photographs Why won t it print continued To solve the problem 1 Check the amount of RAM and processor speed in your computer See System Requirements on page 57 2 Free up some space on you
64. the OUT tray to the up position 2 Insert up to 24 sheets of HP Premium Plus Photo Paper Glossy 4 x 6 in 102 x 152 mm with tear off tab into the Photo Tray glossy side down Place paper with the tear off tab away from the printer Lower the OUT tray Press the Photo Tray Button and slide it toward the printer so that the Photo Tray is engaged Choose the appropriate print settings Print the photo Note The first time you use the Photo Tray the printer will calibrate the tray by feeding through a blank sheet When you have finished printing press down on the Photo Tray Button and slide it away from the printer to disengage the Photo Tray HP print settings to choose Guidelines to remember Page Setup he Photo Tray is specifically designed to use HP Paper Size Choose appropriate paper size Premium Plus Photo Paper Glossy 4 x 6 in 102 x 152 Orientation Choose appropriate orientation mm with tear off tab Remember to lower the OUT tray once the photo Paper Type Quality paper is loaded Paper Type Choose photo paper type After selecting your paper type choose the Print Quality Choose Best appropriate paper size from the pull down menu IF you get an out of paper message make sure that the Layout Photo Tray is engaged Pages per Sheet 1 After you have finished printing disengage the Photo Print Both Sides Unchecked Tray by sliding the Photo Tray Button away from the printer 13 Using You
65. the receiver is connected Consult the dealer or an experienced radio TV technician for help LED Indicator Statement The display LEDs meet the requirements of EN 60825 1 IDEEL APRUBESESERESS IRAKS VCC DEE I I lt 952BFERHNEETT TOEN FERKTERTSC ABHELTWETA TORES Sr eT LE Sa FEM IGGELT FRIDA SRS AEETI ENAHUET Ay UR LYRAS SEO CIELUMRUSRU ZZ LT FEL H ag ve Reno APS AL OILS BA 7171 0 IIL Helegoc ATAZAS we ANASH SAXA BE VE AIA ABB gt MELLE Ol 7715 H2807 gendi 7 ss tte AARAL HY AY TADAS MAS r pF RUA HHFSS AELA HANN 60 Limited Warranty Statement HP Product Duration of Limited Warranty Software 90 Days Ink cartridges 90 Days Printer 1 Year Extent of Limited Warranty Hewlett Packard HP warrants to the end user customer that the HP products specified above will be free from defects in materials and workmanship for the duration specified above which duration begins on the date of purchase by the customer Customer is responsible for maintaining proof of date of purchase For software products HP s limited warranty applies only to a failure to execute programming instructions HP does not warrant that the operation of any product will be uninterrupted or error free HP s limited warranty covers only those defects which arise as a result of normal use of the product and do not apply to any a Improper or inadequate maintenance or modification b Software interfacing media
66. tridges 27 printer 3 manual two sided printing 24 margins minimum printing 59 media see paper metric paper sizes 58 modes Best 57 Draft 57 High Res Photo 9 57 Normal 57 printing speeds 57 N noise emissions 57 Normal mode 57 O online support web site iv operating environment 57 ordering parts and accessories 52 supplies 50 OUT tray capacity 58 use 2 P page orientation 6 Page Setup dialog box 6 paper adjusting paper guides 2 printing on different types 13 specifications 58 59 supplies 51 User Defined Size 58 weight recommended 58 paper guides 2 paper jams clearing 38 41 paper size 6 specifications 58 59 paper sizes User Defined 58 paper trays adjusting paper guides 2 capacity iv 58 envelope slot 2 IN tray 2 OUT tray 2 photo 13 photo tray 3 positions 2 Paper Type Quality panel 9 parts numbers 50 ordering 50 supplies 50 pausing holding a print job 12 photo tray iv 3 13 photographs printing 13 tray iv 3 13 posters printing 9 23 Power button 57 consumption 57 cord iii cord ordering 50 light 57 print at a specific time 12 Print button 7 print cartridge status 27 icons 28 Print Cartridge Status light 57 print cartridges cleaning 32 33 damage from refilling 35 light 30 low on ink 28 ordering 50 part numbers 29 35 50 problems 30 31 recommended temperatures 31 replacement 29 status 27 status icons 28 status light 1 storing 31 using 31 Print dialog box 7 print marg
67. tup dialog box See Page Setup Controlling Page Layout on page 6 Make sure you have selected the correct paper size in the Page Setup dialog box See Page Setup Controlling Page Layout on page 6 Make sure text and graphics are scaled correctly in your document See Paper Size Scaling and Page Orientation on page 6 Make sure the margins are within the printable area See Minimum Printing Margins on page 59 Uncheck Poster Printing in the Layout panel See Layout on page 9 Go to the Calibrate panel of the HP DeskJet Utility dialog box and select Calibrate the Photo Tray 42 Getting Help When Things Go Wrong Is there a problem with your printout continued What is the problem Print quality is poor Possible cause You may not be using the most appropriate media for the desired output You may be printing on the wrong side of the media You may not have selected the correct paper type in the printer software You may be printing in Draft mode IF you have smearing you may be using too much ink You may be running out of ink You may need to clean the print cartridges To solve the problem Make sure that you are using media intended for HP DeskJet printers Print quality is dramatically improved if you print on paper specifically designed for a certain output photographs for example rather than using plain paper Make sure that the media is loaded p
68. tware T aw Printing Posters I want to print I should 1 Load paper in the IN tray 2 Slide the paper guides snugly against the sheets 3 Make sure the IN tray is pushed in 4 Choose the print settings that match the type and size of your poster 5 Print your poster HP print settings to choose Guidelines to remember Page Setup After printing trim the edges on each sheet and tape Paper Size Choose appropriate size the sheets together Orientation Choose appropriate orientation Paper Type Quality Paper Type Choose Plain Paper Print Quality Choose Normal Layout Pages per Sheet 2x2 Poster 3x3 Poster or 4x4 Poster Print Both Sides Unchecked 23 Using Your Printer Software Two Sided Printing I want to print I should Manual Two Sided Printing Remove all paper from the OUT tray Book Binding Load paper into the IN tray Slide the paper guides snugly against the sheets Make sure the IN tray is pushed in In the Layout dialog box click Print Both Sides then select either the Book or Tablet icon and uncheck Automatic Choose the print settings that match the type and size of your paper Begin printing Carefully follow the reloading instructions displayed on your computer screen When the paper is properly reloaded click Continue in the message box on your computer screen HP print settings to choose Guidelines to remember Page Setup The printer prints one side of the
69. uttons and Lights The HP DeskJet printer buttons shown below let you turn the printer on and off cancel a print job or resume printing The lights give you visual cues about the state of your printer The buttons and lights from left to right are M Cancel Button Press this button to cancel the current print job Print Cartridge Status Light When lit the light above this symbol indicates that you need to check the status of your print cartridges See Print Cartridge Status on page 27 for more information V7 Resume Button and Light When this light flashes an action is needed such as load paper or clear a paper jam To continue printing press the Resume Button See What do the flashing lights mean on page 4l Power Button and Light Use the Power Button to turn the printer on and off When the green light above the Power Button flashes printing is in progress Always use the Power Button on the front of the printer to turn the printer on and off Using a power strip surge protector or a wall mounted switch to turn the printer on and off may cause premature printer failure Printing Basics Paper Trays IN Tray To print place paper or other media types in the IN tray Pull out this tray for easy loading Load media print side down Slide all media as far as it will go into the IN tray Once you insert the media you want to use slide the paper guides so they rest snugly against the media M

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