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HP DesignJet CQ893AB1K User's Manual

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1. Paper type g m Length Width Part numbers HP Vellum Paper 75 45 7 m 150 ft 610 mm 24 in C3862A N 914 mm 36 in C3861A LN HP Film Technical and Graphic HP Clear Film 174 22 9 m 75 ft 610 mm 24 in C3876A AEJN 914 mm 36 in C3875A HP Matte Film 160 38 1 m 125 ft 610 mm 24 in 51642A AEJN 914 mm 36 in 516428 HP Photographic Paper HP Premium Gloss Photo Paper 240 15 2 m 50 fi 610 mm 24 in CZ984A 22 9 m 75 ft 914 mm 36 in Q8806A HP Premium Satin Photo Paper 240 15 2 m 50 fi 610 mm 24 in CZ987A 22 9 m 75 ft 914 mm 36 in Q8808A HP Universal Gloss Photo Paper 190 30 5 m 100 ft 610 mm 24 in Q1426A AEJN 914 mm 36 in Q1427A AEJN HP Universal Satin Photo Paper 190 30 5 m 100 ft 610 mm 24 in Q1420A AEJN 914 mm 36 in Q1421A AEJN HP Universal Instantdry Gloss Photo 200 30 5 m 100 ft 610 mm 24 in Q6574A nee 914 mm 36 in Q6575A HP Universal Instant dry Satin Photo 200 30 5 m 100 ft 610 mm 24 in Q6579A Paper 914 mm 36 in Q6580A TIP The dye inks used by your printer will fade very quickly on instant dry photo papers If you plan to display the prints for more than two weeks you should laminate them to achieve longer life HP Self Adhesive Material HP Everyday Adhesive Matte 180 22 9 m 75 ft 610 mm 24 in CG843A Polypropylene 914 mm 36 in CG824A HP Banner and Sign Material HP Everyday Matte Polypropylene 120 30 5 m 1
2. Adjust to 100 4 normal size ENWW Print and scale from Microsoft Office 69 70 Select your printer s name then Close Printer Name HP Designjet T120 Status Type HP Designjet T120 Where Comment Print range Copies all Number of copies 1 a gt Page s From al To 4 Tiresa J V Manual page breaks Al Dates From Tue 28 02 12 To Tue 28 02 12 x E Print left column of pages only Cx L Select Page Setup and choose the Paper Size you want eoon Le e Page Margins Header Footer Legend View Orientation A ome untae Scaling Adjust to 100 44 normal size ett 1 Ejpaeswideby 1 Efe Other Paper Size First page number Auto rate Come Gee Co Gel Select Options to go to the printer driver The default options in the Paper Quality tab are probably suitable Paper source Printer auto select and Paper Type Any dg HP Designjet T120 Properties Paper Quaity Features Color _ Services Advanced _ Quick sets Factory Defaults z Paper Options Document size 210 00 x 297 00 mm A4 bd _ MarginsfLayout Custom d Currently loaded paper Printer information not available Print Quality Paper source Standard opt
3. E NOTE In addition to firewall protection at the network layer the printer also supports open secure sockets layer SSL standards at the transport layer for secure client server applications such as client server authentication or HTTPS Web browsing For firewall operation on the printer you must configure a firewall policy to apply to specified IP traffic Firewall policy pages are accessed through the Embedded Web Server and displayed by your Web browser After a policy is configured it is not activated until you click Apply in the Embedded Web Server Chapter 4 Personalizing the printer ENWW Creating and using firewall rules Firewall rules allow you to control IP traffic Use firewall rules to allow or drop IP traffic based on IP addresses and services Enter up to ten rules each rule specifying the host addresses services and the action to take for those addresses and services Create a firewall rule 1 Open the Embedded Web Server 2 Click the Settings tab then Firewall Rules 3 Click New and then follow the onscreen instructions fy NOTE After you click Apply the connection to the Embedded Web Server might be temporarily disrupted for a short period of time If the IP address was unchanged the Embedded Web Server connection will be enabled again However if the IP address was changed use the new IP address to open the Embedded Web Server Change the priority of firewall rules 1 Open the Embedde
4. Congratulations you now have completed Web Services setup HP ePrint and HP Designjet ePrint amp Share are ready to use For the latest information support and terms of use of the HP ePrint Center and HP Designjet ePrint amp Share see their respective websites http www hp com go eprintcenter and http www hp com go eprintandshare 24 Chapter 3 Setting up the printer ENWW 4 Personalizing the printer e Change the language of the front panel display e Access the Embedded Web Server e Change the language of the Embedded Web Server e Access the HP Utility e Change the language of the HP Utility e Change the sleep mode setting e Change the auto off setting e Change the front panel display brightness e Configure network settings e Manage ePrinter security e Change your printer s email address ENWW 25 Change the language of the front panel display There are two possible ways to change the language of the frontpanel menus and messages e Ifyou can understand the current frontpanel display language press Bj then Printer preferences gt Select language e If you cannot understand the current frontpanel display language start with the printer powered off Press the Power key to turn it on When you see icons appear on the front panel press FA then E then fay then If you cannot see those icons on the front panel press where they should appear see The fro
5. The rest of this chapter lists the available supplies and accessories and their part numbers Order ink supplies The following ink supplies can be ordered for your printer Table 11 1 Ink cartridges Cartridge Part number HP 711 38 ml Black Ink Cartridge CZ129A HP 711 29 ml Cyan Ink Cartridge CZ130A HP 711 29 ml Magenta Ink Cartridge CZ131A HP 711 29 ml Yellow Ink Cartridge CZ132A HP 711 80 ml Black Ink Cartridge CZ133A Table 11 2 Printhead Printhead Part number HP 711 Designjet Printhead Replacement Kit C1Q10A Order paper The following paper types are currently provided for use with your printer E NOTE This list is likely to change over the course of time For the latest information see http www hp com go LFPrintingMaterials 7 NOTE Paper types that HP does not support may nevertheless be compatible with your printer Key to availability e A indicates papers available in Asia excluding Japan e C indicates papers available in China e E indicates papers available in Europe the Middle East and Africa e J indicates papers available in Japan e L indicates papers available in Latin America e _ N indicates papers available in North America ENWW How to order supplies and accessories 91 If the part number is not followed by parentheses the paper is available in all regions Table 11 3 Roll paper Paper ty
6. Cancel Print from Autodesk AutoCAD 63 10 Select the Features tab then select the Autorotate option Autorotation can help to avoid wasting paper pm HP Designjet T120 Properties f ae s PaperQuality Features Color Services Advanced Quick sets Factory Defaults sA Save Resizing Options Actual size Print document on f of actual size Printed on 94 00 x 41 00 mm Roll Options Disable automatic cutter Remove top bottom blank areas Remove margins between pages F Autorotate Roll width From printer x j Help cone S______e __ 11 Press the OK button and save your configuration changes to a PC3 file B Changes to a Printer Configuration File You have made changes to a PC3 Printer Configuration File Apply changes for the current plot only p I t 12 If you have the HP Designjet software suite installed you will see a preview of the file you want to print Mul sheet Tray Using printer emulation T520 only Printer emulation can be requested by selecting Advanced settings gt Color gt Color management gt Printer Managed Colors gt Printer emulation 64 Chapter 8 Practical printing examples ENWW You can select Off no printer emulation or the name of the printer model that you want to emulate This setting will apply to jobs that do not contain any printer emulation setting saved in the job Using cl
7. cccceeeeeeeeeeeteeeeeneeees 54 View and print from other content repositories ccccccssececeeeseceecsneeeeeseeceeeeeeeeeeneeeeeeeeseeeeeens 55 Create your Online Print History ij ocscsxaion tieerissinssiediaciedanign tcakeesnaiuanabinaeeisawzitedaaiun teaipivatedeventeuqsadienuadbeaaeies 55 Share files in your Online Print History ncisissiccsonnadcanshinseduaneaouieardasqeardheds avon aunncweunkonadundacnshtosaavans 55 HP Designjet ePrint amp Share security scr yicarhinonietarencanieinneeantansamnaitiesionnchsdoniesavienasuennlzenntaboladaidaaens 55 8 Practical printing examples sicsceciscsscssncssscesosssiesosssscesssesssssssensessassssescsencsssonsseesocencedscersoess 57 Print from Adobe Acrobat a gt iccovcintiweaangaeuaeooenuabnnlesuns misao a EE EE E ea aS 58 ENWW Print from Autodesk AutoCAD o ccccseecccccccuseeccccecnusseeccceceauessccececuuctescceeuuauesceeeeauesseseceauesnessss 6l Print from Adobe P NGICISNG Fi as ine lt a aresatcoredcueantesnubeatadearened nnacondarees int asasarmumanateecdiaramtaawsabeasars ceeds 65 Print and scale from Microsoft COMIC Go siwkaaaisex sist baihdaiseaawedabiemsnieoashah ease buiwdbs nannhderalendbaaansocbeivnben tote 67 9 Handling ink cartridges and printhead ccccccccccscccscscccscccccccscccscccececcssccsccescsesseees 74 About the ink cartridges gue ne oer met eee ree eee ee ne ee eee re Pere een eee Ore 75 Storage of anonymous usage information i lt cssicsccassiariendcsc
8. In the Paper Quality tab select the paper type that you intend to use zm HP Designjet T120 Properties a Paper Qualty Features Color Services Advanced Quick sets Document size 594 00 x 841 00 mm AL Margins Layout f H currently loaded paper Printer information not available Custom Printed on 94 00 x 41 00 mm Print Quality Paper source Standard options Printer auto select Q Paper Type Speed Quality Custom options HP Bright White Inkjet Paper HP Universal Bond Paper HP Coated Paper Rendering resolution ppi 300 Plain paper Printing resolution dpi Automatic Heavyweight Coated paper HP Universal Gloss Photo Paper Select the print quality your own choice between speed and quality of printing If you intend to print on roll paper you must decide where the printer should cut the paper Press the Margins Layout button and select Clip contents by margins a o Print With Margins Prevew Print with margins Application view Layout Options Standard Oversize Cip contents by margins Print preview a y 7 x Use this setting when the contents to be printed have white borders and a size equal to that of the paper you have selected in the driver The printer will use the white border for its margins and you will get a page of size equal to that which is selected in the driver
9. e Try another interface cable e Ifthe printer is connected by USB cable try disconnecting and reconnecting the USB cable Also try using a different USB port on the computer e Ifthe printer is connected to a wireless network you can request a diagnostic report from the front panel press g9 then Settings gt Print Wireless Network Test Alternatively try moving the printer closer to the wireless router or try connecting the printer by wired network or USB cable When a network device automatically configures itself by receiving an IP address from the DHCP service this IP address may change from the last time the device is powered off to the next time it is powered on which may lead to the device being shown as offline when driver port settings are configured with the original IP address There are at least three possible ways to avoid this e Increase the lease time of your DHCP server device e Set a fixed IP address for your printer that will not be changed by DHCP e Configure the printer and driver to refer to the hostname instead of the numeric IP address To set a fixed IP address for the printer 1 Go to the front panel and press gg or B 2 At the bottom of the screen press Settings gt Advanced setup gt IP settings gt OK gt Manual and enter the IP address the subnet mask and the gateway those settings should be provided by your network administrator ENWW Communication failures between computer and printe
10. If you have enabled Web Services on your printer you can print to your printer by email Just check the Web Services menu for the email address of your printer then send the file you want to print to that email address as an attachment When the software has been installed the HP Printer Setup Assistant starts automatically to set up a connection to your printer Follow the instructions on your screen When you reach the Select Printer screen look for your printer s mDNS service name which you noted in step 1 in the Printer Name column e Ifyou find the right name scroll sideways if necessary to see the Connection Type column and check that it shows Bonjour Then highlight that line Otherwise continue searching further down the list e Ifyou cannot find your printer s name with a Bonjour connection type check the box My printer is not in the list Click Continue Continue following the instructions on the screen When you reach the Printer Queue Created screen click Quit to exit or Create New Queue if you want to connect another printer to the network 10 When the HP Printer Setup Assistant has finished you can remove the DVD from the DVD drive If the printer driver is already installed the HP Printer Setup Assistant can be run at any time from the DVD TCP IP connection 1 oe m P 2 N Go to the front panel and make a note of the printer s URL see Access the Embedded Web Server on page 26 Insert the HP S
11. The printer can automatically check for a firmware update periodically see Firmware update on page 88 Without an update some Web Services may not be available The Enable Web Services process includes the option to turn on automatic firmware updates from the printer s front panel or Embedded Web Server Turn email notifications on and off In order to receive email notifications from the printer you must have configured the email server To configure the email server using the Embedded Web Server select Settings gt Email server and fill in the following fields e SMTP server the IP address or hostname of the outgoing mail server SMTP that will process all email messages from the printer If the mail server requires authentication email notifications will not work e Printer email address each email message sent by the printer must include a return address which does not need to be a real functional email address but it should be unique so that recipients of the message can identify the printer that sent it You can turn specific email notifications on or off by selecting Notifications from the Tools tab of the Embedded Web Server Turn alerts on and off Printer alerts warn you when there is a printer problem that you can correct by taking action or when one of your printing jobs changes its status The alerts are displayed by the printer s front panel by the HP Utility by the printer driver and by the Embedded Web S
12. Y DESIGNJET T120 and T520 ePrinter Series User s Guide 2012 Hewlett Packard Development Company L P 2nd edition Legal notices The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statement accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein CERTIFIED Hi Speed USB certified IPv ready Fi CERTIFIED Wi Fi certified Trademarks Adobe Acrobat and Adobe Photoshop are trademarks of Adobe Systems Incorporated Corel is a trademark or registered trademark of Corel Corporation or Corel Corporation Limited ENERGY STAR and the ENERGY STAR mark are registered U S trademarks Microsoft and Windows are U S registered trademarks of Microsoft Corporation Table of contents TW UN eo CO ONG a E E a 1 Safely IONS enrere en eE E E E e E E EE E E RE at 2 FIP Start Up Kib eraseiosren ienee a E in oh evaded er oer taertecues 2 Using this guid i tse enue seit a dec cb edule A AR 2 PinermodelS eneee a e e a A nated 4 The printer s main features 35 pst es oss iv egserk acne utaocsveanedae ania ae emeuienneiaee nn eee ae Geen 4 The printer s main components s a asccrduanicansanbaiqeraisoibsacaudegoredasansaneshnbsoeracteiaaorioa
13. E st RENE Tin ee E3 Add ins z 2 ns E Options E Portrait Orientation E3 Eit m a i Left 178cm Right 1 78 cm 100 Print sheets at their actual size Bookl Microsoft Excel Data Review View Add Ins Acrobat X Page Setup 41 of1 gt og 3 Select Printer Properties to go to the printer driver In the Paper Quality tab select Paper source Paper Type and Print Quality ge HP Designjet T120 Properties Paper Qualty Features Color Services Advanced Quick sets Factory Defaults Paper Options Document size 210 00 x 297 00 mm A4 X z Currently loaded paper Printer information not available Paper source Printer auto select Paper Type Any X Orientation Portrait Landscape O Printed on 210 00 x 297 00 mm Print Quality Standard options Q Speed Quality Custom options Rendering resolution ppi 300 Printing resolution dpi Automatic Chapter 8 Practical printing examples ENWW ENWW Select Features gt Print document on to scale the document to a particular size Alternatively you can scale the document in Excel _Pmn a Paper Qualty Features Color _ Services Advanced Quick sets Factory Defaults x saven Delete Resizing Options D Document Size 210 00 x 297 00 mm Legal Printed on 210 00 x 297 00
14. If you still experience problems please contact your customer service representative e You may not have installed in your computer the correct driver for your printer see the Assembly instructions e Ifyou are printing on a sheet you must specify Printer Autoselect or Single Sheet or Multi Sheet Tray as the paper source in your printer driver The printer seems slow ENWW Here are some possible explanations e Did you set the print quality to Best or Max Detail Best quality and maximum detail prints take longer e Did you specify the correct paper type when loading the paper Some paper types require more time for printing for example photo and coated papers require more drying time between passes To find out the printer s current paper type setting see View information about the paper on page 39 e If your printer is connected by network check that all components used in the network network interface cards hubs routers switches cables are capable of high speed operation Is there a lot of traffic from other devices on the network e If your printer is connected by USB make sure that the USB host controller and the USB hubs used if any are USB 2 0 and check that the USB cables are USB 2 0 certified The printer does not start 129 If your printer is using a wireless network connection try using a wired network or USB connection Did you specify Extended drying time in the front panel Try changing the dry
15. The printer checks the alignment and measures the sheet Ey NOTE Depending on the width of the sheet it feeds out the front of the printer 9 Ifthe sheet is not correctly aligned you may be asked to reload it NOTE If you have an unexpected problem at any stage of the paper loading process see The paper cannot be loaded successfully on page 96 Unload a single sheet To unload a sheet go to the front panel and press a then Unload single sheet MA The sheet unloads out of the front of the printer either catch it manually or allow it to fall into the bin After unloading the multi sheet tray is the default active paper source Use the multi sheet tray 1 If no roll is loaded or the roll has run out of paper the multi sheet tray is active by default Alternatively at the front panel press Ka then Use multi sheet tray If a roll or single sheet is already loaded you have to wait while it is automatically unloaded 2 Adjust the input tray extensions depending on the length of the paper the first extension for A4 and the second extension for A3 paper 38 Chapter 5 Paper handling ENWW 3 Adjust the output tray extensions depending on the length of the paper 4 Load sheets of paper into the tray with the printed side facing outwards Ensure that the sheets are all of the same size 5 Adjust the tray to fit the width of the paper View information about the paper To view the loaded p
16. The speed of your network connection can also be affected by the total amount of traffic from other devices on the network Connect the printer to your network The printer is able to configure itself automatically for most networks in a similar way to any computer in the same network The first time you connect it to a network this process may take a few minutes Once the printer has a working network configuration you can check its network address from the front panel press or g To connect to a wireless network the easiest way is to go to the front panel and press Bj then Connectivity gt Wireless setup wizard When a network device automatically configures itself by receiving an IP address from the DHCP service this IP address may change from the last time the device is powered off to the next time it is powered on which may lead to the device being shown as offline when driver port settings are configured with the original IP address There are at least three possible ways to avoid this e Increase the lease time of your DHCP server device e Set a fixed IP address for your printer that will not be changed by DHCP see Communication failures between computer and printer on page 121 e Configure the printer and driver to refer to the hostname instead of the numeric IP address see Communication failures between computer and printer on page 121 See the Assembly Instructions for more details about Internet setup an
17. increasing printer uptime and reducing printer management costs HP recommends that you enable Proactive Support right away to save you time and prevent problems before they occur reducing costly downtime Proactive Support runs diagnostics and checks for software and firmware updates You can enable Proactive Support in the HP Designjet Utility for Windows or the HP Printer Monitor for Mac OS X where you can specify the frequency of connections between your computer and HP s Web server and the frequency of diagnostic checks You can also choose to run the diagnostic checks at any time To change these settings e Inthe HP Designjet Utility for Windows select the Tools menu then HP Proactive Support not available in HP Designjet Utility 1 0 e Inthe HP Printer Monitor for Mac OS X select Preferences gt Monitoring gt Enable HP Proactive Support If Proactive Support finds any potential problem it notifies you with an alert which will explain the problem and recommend a solution In some cases the solution may be applied automatically in other cases you may be asked to perform some procedure to solve the problem 136 Chapter 18 HP Customer Care ENWW Customer Self Repair HP s Customer Self Repair program offers our customers the fastest service under either warranty or contract It enables HP to ship replacement parts directly to you the end user so that you can replace them Using this program you can replace parts at you
18. it 19 Close the ink cartridge cover 20 Press Done on the front panel The front panel recommends a printhead alignment Clean the encoder strip 1 5 6 Make sure that the printer is not printing and that the carriage is located in the service station on the righthand side of the printer Using tap water and a small cloth that will not leave fibers in the printer dampen the cloth and remove any excess water so that the cloth is damp but not wet Open the printer window Hold the cloth in an inverted U shape around the encoder strip and carefully wipe until no further ink residue appears on the cloth Be very careful not to scratch the encoder strip with your fingernails or any other object Make sure that you are holding the cloth correctly Ey NOTE Do not move the carriage away from the service station Close the printer window From the front panel press By then Image quality maintenance gt Replace printhead The carriage moves to the left and stops in the correct position to remove the printhead 86 Chapter 10 Maintaining the printer ENWW 7 Turn off the printer by pressing the Power key and then unplugging the power code 8 Open the printer window and move the carriage further to the left allowing you to access the service station 9 Clean the part of the encoder strip inside the service station as described above 10 Close the printer window 11 Turn the printer back on If you would
19. nctional specifications ausies an A R A EE E E AE 140 Physical specifications ooriicsecnrnreiiieei ioiai tari aetna uen ahgeasions iain nanen ai EAEE Naa Eara aens 141 Memory SDRC INGON GINS iesene rn rii a aia n aieri iaa ani E a 142 Power specifications cicitein innan E e A E E 142 Ecological specifications ace cy ccis aun ucaraires eeiesdanlpii ium nalts taking acenaivie teitedaried nenii 142 Environmental specifications 54 inn imaresuarstnepbbincerwanaenunecasaare tasnltvawarcantvaniancsatnacsealeatonamnnacaiaen 142 Acoustic specificali ns eee een ee eer renner eT et cer terete creed a e eee 142 GIOSSONY aisacasancisascarssnaancncmecsiiaasesecpacssniaacedsanstnsndosenceecatacnsenepsaasasdecatsepedaensoarsdaanibeenaaseesaeneaes 143 DORN ad a a E E ened caacussacecaeduubedeanedsaseusecuutianasneaecaadennemuandaneeey 146 ENWW vil viii ENWW 1 ENWW Introduction Safety precautions HP Start Up Kit Using this guide Printer models The printer s main features The printer s main components The front panel Printer software Web Services Turn the printer on and off The printer s internal prints Safety precautions The following precautions ensure the proper use of the printer and prevent the printer from being damaged Follow these precautions at all times e Use the power supply voltage specified on the label Avoid overloading the printer s electrical outlet with multiple devices e Do
20. thinner or thicker than HP Matte Film will reduce line length accuracy Set the Print Quality slider to Quality Maintain the room at a steady temperature between 10 and 30 C 50 and 86 F Load the roll of film and let it rest for five minutes before printing If you are still not satisfied try recalibrating the paper advance See Recalibrate the paper advance on page 87 110 Chapter 13 Troubleshooting print quality issues ENWW The whole image is blurry or grainy 1 Check that the paper type you have loaded corresponds to the paper type selected in the front panel and in your software See View information about the paper on page 39 2 Check that you are printing on the correct side of the paper 3 Check that you are using appropriate print quality settings see Printing on page 42 In some cases you can overcome a print quality problem merely by selecting a higher print quality level For instance if you have set the Print Quality slider to Speed try setting it to Quality 4 Print the Print Quality Diagnostic Report and align the printhead if recommended in the report See The Print Quality Diagnostic Report on page 79 5 If the problem remains perform paper advance calibration see Recalibrate the paper advance on page 87 If the problem persists despite all the above actions contact your customer service representative for further support The paper is not flat If the paper does not lie flat wh
21. 104 F Recommended operating temperature 15 to 35 C 59 to 95 F depending on paper type Storage temperature 25 to 55 C 13 to 131 F Recommended operating humidity 20 to 80 RH depending on paper type Storage humidity O to 95 RH Acoustic specifications Printer acoustic specifications declared according to ISO 9296 Table 19 12 Printer acoustic specifications Idle sound power level lt 3 4 B A Operating sound power level 6 5 B A Idle sound pressure at bystander position lt 16 dB A Operating sound pressure at bystander position 48 dB A 142 Chapter 19 Printer specifications ENWW Glossary Bonjour Apple Computer s trade name for its implementation of the IETF Zeroconf specification framework a computer network technology used in Apple s Mac OS X from version 10 2 onwards It is used to discover services available on a local area network It was originally known as Rendezvous Color accuracy The ability to print colors that match the original image as closely as possible bearing in mind that all devices have a limited color gamut and may not be physically capable of matching certain colors precisely Color consistency The ability to print the same colors from a particular print job from print to print and from printer to printer Color model A system of representing colors by numbers such as RGB or CMYK Color space A color model in which each color is represented by a specific set of
22. TIP When the printhead has been replaced the printer will automatically perform a printhead alignment on the loaded paper If you would like to perform the printhead alignment on a different paper perhaps from the multi sheet tray you could change the paper before starting this procedure Plain white paper is recommended 1 Make sure the printer is turned on 2 If your printer is on a stand make sure the printer wheels are locked the brake lever is pressed down to prevent the printer from moving 3 From the front panel press P then Image quality maintenance gt Replace printhead 4 Open the ink cartridge cover 5 Wait until the carriage stops moving 6 Press each ink cartridge to unlock it 82 Chapter 10 Maintaining the printer ENWW ENWW 7 Remove each ink cartridge 9 Press Next on the front panel 10 Open the top cover Replace the printhead 83 11 Raise the carriage lever 84 Chapter 10 Maintaining the printer ENWW ENWW 14 Lower the carriage lever 16 Press Next on the front panel 17 Open the ink cartridge cover Replace the printhead 85 18 Insert the ink cartridges Make sure that you insert each ink cartridge into the slot that has the same colored letter as the cartridge you are installing yy IMPORTANT If the printhead is new install new ink cartridges New ink cartridges are required for successful printhead replacement
23. The sheet stays in the printer when the print has been completed sscceeeeseeceteceeeeneeeeeeees 104 The paper is cut when the print has been completed cccccceeeceeeeeeeeeeeeeeeeeeeneeeeeeteeeeesteeeees 104 The cutter does not cut well acts wahsuicep rienaniewtosuehoroen feet aunia ata tusanesevalnennanes tenet en enanneeniond 104 ENWW The roll is loose on thes pitiless cctswsnracenrnebeavnladpataveiaebvabincan oe dausnaeea aise teiitadatadlagiesanndannadonsunduaien 105 13 Troubleshooting print quality issues ccccccccsccccsccccccsscccccceccscccscccsccceccesccescseeees 106 General printing advice cisiincostniisanasiesoaiunneds lt easuaivenaonceannllasnsengneusimadeiansth towns nedguneoemebbbrnsediconneonk 107 Horizontal lines across the image banding cccccssseeeeeseeeeeeseceeceeneeeeenseeeeeeeseeeeeeseeeeeaes 107 Lines are too thick too thin or missing sy indo cvesderesversese ee eoeianeann nena neonate meene 108 Lines appear stepped or jagged sics cs5 ccansacaddvacsvasdusninsysenieaueretaserteanernaddvarpcureniubedtanemavasanaraten 108 Lines print double or in the wrong colors cccccccceesseeeesseeeeeseseeeeseseeeeeeneeeseeaeeeeeeeeeseeeeeenaes 109 Lines are eit AN Urchin patent vt aes eae pncenen oan eaten asec eeaanns satcas as uadtol natok NaHS 109 lines gre bl rred disertis ssiri sees chavaeatnsndenesdnnasmiieyarbeintenradtaateneaunenanceninei R ESEESE TEREE 110 Line lengths are ina
24. To view the ink levels of your ink cartridges press i on the front panel For more information press More You can also get this information from the HP Utility e Inthe HP Designjet Utility for Windows go to the Supplies tab to see each cartridge s status e Inthe HP Utility for Mac OS X select Supplies Status in the Information group For an explanation of the ink cartridge status messages see Ink cartridge status messages on page 119 About the ink cartridges 75 Replace an ink cartridge There are two occasions when you need to replace an ink cartridge e The ink cartridge is very low and you want to replace it with a full cartridge for unattended printing you can use up the remaining ink in the first cartridge at a more convenient time e The ink cartridge is empty or faulty and you must replace it to continue printing A CAUTION Do not try to remove an ink cartridge while printing CAUTION Remove an ink cartridge only if you are ready to insert another one fey NOTE When a cartridge runs out of ink the current job is cancelled 1 Make sure the printer is turned on 2 If your printer is on a stand make sure the printer wheels are locked the brake lever is pressed down to prevent the printer from moving 3 Open the ink cartridge cover on the left hand side of the printer 4 Wait until the carriage stops moving 5 Press the ink cartridge to unlock it 76 Chapter 9 Handling ink cartridg
25. Windows driver dialog select the Paper Quality tab and then the Margins Layout button e In the Mac OS X Print dialog select the Margins Layout panel You will then see at least some of the following options fy NOTE Under Mac OS X the available margins options depend on the paper size selected ENWW e Standard Your image will be printed on a page of the size you have selected with the default margin between the edges of the image and the edges of the paper The image should be small enough to fit between the margins e Oversize You should load paper that is larger than the size you selected in the application or driver If you cut off the margins after printing you will be left with a page of the size you selected with no margins remaining between your image and the edges of the paper This is useful when you want your image to cover the whole area of the paper e Clip Contents By Margins Your image will be printed on a page of the size you have selected with the default margin between the edges of the image and the edges of the paper In Advanced print settings 45 this case if the image is the same size as the page the printer assumes that the extreme edges of the image are either white or unimportant and do not need to be printed This may be useful when your image already contains a border Print on loaded paper To print a job on whichever paper is loaded in the printer select Any in the Paper Type option of yo
26. alerts critical alerts are always displayed and warning alerts non critical alerts as displayed only when you are printing If alerts are enabled and there is a problem that prevents a job from completing you see a pop up window which explains the reason for the problem Follow the instructions to achieve your required result NOTE There are environments that do not support bidirectional communication In those cases alerts do not reach the job owner Alerts 131 17 Front panel error messages 132 Occasionally you may see one of the following messages appear on the front panel display If so please follow the advice in the Recommendation column If you see an error message that does not appear here and you feel in doubt about the correct response or if the recommended action does not seem to solve the problem contact HP Support See Contact HP Support on page 137 Table 17 1 Text messages Message Recommendation Color cartridge has expired Replace the cartridge See Replace an ink cartridge on page 76 Color cartridge is low on ink Color cartridge is very low on ink Depleted cartridges must be replaced to resume printing Ensure that you have a new cartridge of the same color ready Ensure that you have a new cartridge of the same color ready Replace the cartridges as needed See Replace an ink cartridge on page 76 Ink system failure Contact HP Support See C
27. alignment is essential for accurate colors smooth color transitions and sharp edges in graphical elements Your printer has an automatic printhead alignment process which runs whenever a printhead has been accessed or replaced You may need to align the printhead after a paper jam or if you are experiencing print quality problems 1 Load the paper you wish to use see Paper handling on page 31 You can use a roll or a cut sheet plain white paper is recommended A CAUTION Do not use transparent or semi transparent paper to align the printhead 2 Ensure that the window is closed as a strong light source near the printer during printhead realignment can affect alignment 3 From the front panel press Bj then Image Quality Maintenance gt Align printhead ay NOTE Printhead alignment can also be started from the Embedded Web Server Tools gt Print Quality Toolbox gt Align Printhead or from the HP Utility Windows Support gt Printhead Alignment Mac OS X Information and Print Quality gt Align 4 Ifthe loaded paper is satisfactory the printer runs the realignment and prints a realignment pattern 5 The process takes about five minutes Wait until the front panel display shows the process complete before using the printer If the printer cannot complete the printhead alignment successfully you may be asked to clean the printhead and try again ENWW Align the printhead 81 Replace the printhead 9
28. dry photo paper your prints will fade rapidly If you plan to display the prints for more than two weeks you should laminate them to achieve longer life Prints on swellable coated papers will fade much less rapidly However lamination will increase the life of prints depending on the type of lamination with all paper types For more information consult your laminate provider The image is incomplete clipped at the bottom Did you press fj before all the data were received by the printer If so you have ended the data transmission and will have to print the page again The I O timeout setting may be too short This setting determines how long the printer waits for the computer to send more data before deciding that the job is finished From the front panel increase the I O timeout setting to a longer period and then send the print again Press Bj then Connectivity gt Advanced setup gt Select I O timeout There may be a communications problem between your computer and the printer Check your USB or network cable or your Wi Fi connection Check to make sure that your software settings are correct for your current page size for example long axis prints If you are using network software make sure it has not timed out The image is clipped Clipping normally indicates a discrepancy between the actual printable area on the loaded paper and the printable area as understood by your software ENWW Check the actual printab
29. for your paper type If you see improvement in your print continue with step three If you are dissatisfied with the recalibration return to the default calibration see Return to default calibration on page 87 Return to default calibration Returning to the default calibration sets all the corrections made by the paper advance calibration to zero To return to the default paper advance calibration value you must reset the calibration 1 From the front panel press Bj then Image Quality Maintenance gt Paper advance calibration gt Reset ready paper calibration 2 Wait until the front panel displays the operation has completed successfully ENWW Recalibrate the paper advance 87 Move or store the printer If you need to move or store the printer prepare it correctly to avoid possible damage to it To prepare the printer follow the instructions below 1 Do not remove the ink cartridges or printhead 2 Make sure that no paper is loaded 3 Turn off the power using the Power key on the front panel 4 Unplug the printer s power cord 5 Disconnect any cables connecting the printer to a network or a computer A CAUTION If you turn the printer upside down ink could escape into the printer and cause serious damage When the printer is turned back on it takes about three minutes to initialize itself and to check and prepare the printhead Preparing the printhead normally takes just over a minute However if the pr
30. information to others You retain full ownership and any intellectual property rights you may have to the files you upload to HP Designjet ePrint amp Share By providing the service HP does not obtain any special ownership or rights to these files In order for HP to be legally capable of making backups of your data and performing certain actions generate a preview etc you grant to HP the right to use the files solely for the purposes of providing the HP Designjet ePrint amp Share service Before you log off from your computer check that all pending uploads to your Online History have been submitted or cancelled Otherwise they could be uploaded by another user of the same computer For the latest information see http www hp com go eprintandshare 56 Chapter 7 Web connected printing ENWW ENWW Practical printing examples e Print from Adobe Acrobat e Print from Autodesk AutoCAD e Print from Adobe Photoshop e Print and scale from Microsoft Office 57 Print from Adobe Acrobat 1 In the Acrobat window move the mouse cursor to the bottom left corner of the document pane until the document size appears there Z T120 and T520 User s Guide pdf Adobe Acrobat Pro File Edit View Document Comments Forms Tools Advanced Window Help awm a mi ae BH 1 aous create combine amp a L El a F w ROO h Find DESIGNJET T120 and T520 Printer se
31. is being printed on Printer driver Software that converts a print job in a generalized format into data suitable for a particular printer Printhead 144 Glossary ENWW A removable printer component that takes ink of one or more colors from the corresponding ink cartridge s and deposits it on the paper through a cluster of nozzles Spindle A rod that supports a roll of paper while it is being used for printing TCP IP Transmission Control Protocol Internet Protocol the communications protocols on which the Internet is based USB Universal Serial Bus a standard serial bus designed to connect devices to computers Your printer supports Hi Speed USB sometimes called USB 2 0 USB device port A square USB socket found on USB devices though which a computer can control the device For a computer to print to your printer using a USB connection the computer must be connected to the printer s USB device port USB host port A rectangular USB socket such as those on found on computers A printer can control USB devices that are connected to such a port Your printer has two USB host ports which it uses to control accessories and USB flash drives WiFi This term is used for any wireless local area network products that are based on the Institute of Electrical and Electronics Engineers IEEE 802 11 standards ENWW Glossary 145 Index A access control 24 accessories order 94 acoustic specifications 142 Acrobat p
32. not disassemble or repair the printer yourself Contact your local HP Service Representative for service see Contact HP Support on page 137 e Use only the electrical cord supplied by HP with the printer Do not damage cut or repair the power cord A damaged power cord can cause fire or electric shock Replace a damaged power cord with an HP approved power cord e Do not allow metal or liquids except those used in HP Cleaning Kits to touch the internal parts of the printer Doing so may cause fire electric shock or other serious hazards e Power off the printer and unplug the power cord from the power outlet in any of the following cases o When placing your hands inside the printer o If there is smoke or an unusual smell coming from the printer o If the printer is making an unusual noise not heard during normal operation o A piece of metal or a liquid not part of cleaning and maintenance routines touches internal parts of the printer o During an electrical thunder lightning storm e During a power failure HP Start Up Kit The HP Start Up Kit is the DVD that comes with your printer it contains the printer s software and documentation Using this guide This guide can be downloaded from the HP Support Center see HP Support Center on page 135 Introduction This chapter provides a brief introduction to the printer and its documentation for new users Use and maintenance These chapters help you carry out no
33. numbers Many different color spaces can use the same color model for instance monitors generally use the RGB color model but they have different color spaces because a particular set of RGB numbers results in different colors on different monitors Cutter A printer component that slides back and forth across the platen to cut the paper ESD ElectroStatic Discharge Static electricity is common in daily life It is the spark when touching the car door or the cling of clothing Although controlled static electricity has some useful applications uncontrolled electrostatic discharges are one of the main hazards to electronic products Therefore to prevent damage some precautions are needed when setting up the printer or handling ESD sensitive devices This type of damage may reduce the life expectancy of the device One way to minimize uncontrolled ESDs and therefore reduce this type of damage is by touching any exposed grounded part of the printer mainly metal parts before handling ESD sensitive devices such as the printhead or ink cartridges Additionally to reduce the generation of electrostatic charge in your body try to avoid working in a carpeted area and keep your body movements to a minimum when handling ESD sensitive devices Also avoid working in low humidity environments Ethernet A popular computer networking technology for local area networks Fast Ethernet An Ethernet network capable of transferring data at up to 100 000
34. options Speed Quality Custom options Settings Rendering resolution ppi 300 Printing resolution dpi Automatic ok _ _coneei_ Choose whatever Document Size and Print Quality you want to use If you want to define a new custom paper size press the Custom button 3 00 24 25 5 51 3582 68 Print from Adobe Acrobat 59 60 5 6 Click OK and check that the print preview in the Print dialog box seems correct Select the Features tab and then Autorotate agi O Paper Qualty Features Color_ Services Advanced Quick sets Factory Defaults sae Delete Resizing Options Actual size Print document on A4 of actual size 100 O W Rotate by 90 degrees Printed on 297 00 x 210 00 mm Roll Options E Disable automatic cutter T Remove top bottom blank areas T Remove margins between pages V Autorotate Roll width From printer nA 0K _ cence Print Lx Printer Name HP Designjet T120 Status Ready Type HP Designjet T120 Print Range al Current view Current page Pages 1 142 Subset All pages in range x Reverse pages Page Handling Copies 1 FY collate Page saio V Auto Rotate and Center E Choose paper source by PDF page size C Use custom paper size when ne
35. paper making the lines blurred and fuzzy Try the following 1 Check that your environmental conditions temperature humidity are suitable for high quality printing See Environmental specifications on page 142 Check that the paper type selected in the front panel is the same as the paper type you are using See View information about the paper on page 39 Try changing to a heavier paper type such as HP Heavyweight Coated Paper Select a lower print quality such as Speed the printer will then use less ink Select a paper type that is slightly thinner than the paper you have loaded this will persuade the printer to use less ink Here are some example paper types in ascending order of thickness Plain Paper Coated Paper Heavyweight Coated Paper If you are using glossy paper try changing to a different type of glossy paper Print the Print Quality Diagnostic Report and align the printhead if recommended in the report See The Print Quality Diagnostic Report on page 79 Line lengths are inaccurate If you have measured your printed lines and find that the lengths are not sufficiently accurate for your purposes you can try to improve line length accuracy in the following ways 1 m e O D Print on HP Matte Film for which your printer s line length accuracy is specified See Functional specifications on page 140 Polyester film is about ten times more dimensionally stable than paper However using film that is
36. papers select paper type Natural Tracing Paper lt 65 g m2 or Natural Tracing Paper gt 65 g m2 depending on the weight of the paper e For thin papers lt 90 g m or uncoated papers for example plain paper or bright white paper select paper type Bond and Coated Paper gt Plain Paper You can also select Recycled Bond Paper 98 Chapter 12 Troubleshooting paper issues ENWW e For light coated papers lt 110 g m select paper type Bond and Coated Paper gt HP Coated Paper e For heavyweight coated papers lt 200 g m select paper type Bond and Coated Paper gt Heavyweight Coated Paper Black ink is easily removed when touched This happens when your paper is incompatible with matte black ink To use an optimized ink combination select paper type Photo Paper gt Photo Gloss Paper After printing the paper has wrinkles or there is too much ink This happens when too much ink is used To use less ink select a thinner category Matte paper categories from thinnest to thickest are e Plain Paper e Coated Paper e Heavyweight Coated Paper For other image quality problems see Troubleshooting print quality issues on page 106 The printer printed on the wrong paper type If the printer prints your job before you were able to load your desired paper you may have Any selected for the Paper Type in the printer driver When Any is selected the printer will print immediately on whichever paper is loaded Load your desire
37. use the emulation mode provided by your printer 2 NOTE Printer emulation is available only when printing an HP GL 2 job on plain or coated paper It is not available from Mac OS X Chapter 6 Printing ENWW In the Windows HP GL 2 driver dialog select the Color tab then Printer Managed Colors then select Printer Emulation from the Source Profile list You can then select from the Emulated Printer list Printing in grayscale or black and white ENWW You can convert all colors in your image to shades of gray in the following ways In your application program Many applications provide this option In the Windows driver dialog Go to the Color tab and look at the Color Options section Select Print in Grayscale Only the black ink will be used for printing except if the paper loaded is glossy in which case colored inks are used to compose the gray shades You can also select Print in pure black and white if you want only black and white output with no gray shades In this case only black ink will be used for printing The Print in pure black and white option is not supported when printing on glossy paper In the Mac OS X Print dialog Go to the Color Options panel and select Grayseale from the Mode drop down list Only the black ink will be used for printing except if the paper loaded is glossy in which case colored inks are used to compose the gray shades You can also select Print in pure black and white if you want only b
38. uses a small amount of ink ENWW Advanced print settings 47 e Leave the printer permanently turned on so that it can maintain the printhead in good condition automatically This regular printhead maintenance uses a small amount of ink However if it is not done the printer may need to use much more ink later to restore the health of the printhead e Wide prints make more efficient use of ink than narrow prints because printhead maintenance uses some ink and its frequency is related to the number of passes made by the printhead Color management Your printer has been engineered with advanced hardware and software features to ensure predictable and dependable color results e State of the art HP printheads and HP inks e Dedicated color resources for most available paper types e Color emulation of other HP Designjet printers Color management options The aim of color management is to reproduce colors as accurately as possible on all devices so that when you print an image you see very similar colors as when you view the same image on your monitor Color management is highly dependent on the paper type loaded at the printer so please select the correct preset for the paper type you are using The color management options for your printer can be selected from the Color menu in the Windows driver dialog or from the Color Options panel in the Mac OS X Print dialog In some applications you can make the choice in the application it
39. 00 f 610 mm 24 in CHO22A 914 mm 36 in CHO23A Table 11 4 Sheet paper Paper type g m Length Width Part numbers HP Bond and Coated Paper HP Coated Paper 90 610 mm 24 in 457 mm 18 in Q1961A AEJN 914 mm 36 in 610 mm 24 in Q1962A AEN ENWW How to order supplies and accessories 93 Table 11 4 Sheet paper continued Paper type g m Length Width Part numbers HP Photographic Paper HP Premium Gloss Photo Paper 240 483 mm 19 in 330 mm 13 in CZ985A 610 mm 24 in 457 mm 18 in CZ986A HP Premium Satin Photo Paper 240 483 mm 19 in 330 mm 13 in CZ988A 610 mm 24 in 457 mm 18 in CZ989A Order accessories The following accessories can be ordered for your printer Name Product number HP Designjet T120 24 in Stand B3Q35A HP Designjet T120 and T520 24 in Spindle B3Q36A HP Designjet T520 36 in Spindle B3Q37A Introduction to the accessories Stand The stand is provided with the T520 It is not provided with the T120 but may be purchased as an accessory Spindle 94 With extra spindles you can change rapidly from one paper type to another Chapter 11 Accessories ENWW 12 Troubleshooting paper issues ENWW The paper cannot be loaded successfully The paper type is not in the driver The printer printed on the wrong paper type Paper mismatch The roll has jammed The multi sheet tray has jammed A strip stays on the output tray and generates jams Th
40. 000 bits second Fast Ethernet interfaces are capable of negotiating slower speeds when required for compatibility with older Ethernet devices Firmware Software that controls your printer s functionality and is stored semi permanently in the printer it can be updated Gamut The range of colors and density values reproducible on an output device such as a printer or monitor Hi Speed USB ENWW Glossary 143 A version of USB sometimes called USB 2 0 that can run 40 times faster than original USB but is otherwise compatible with original USB Most personal computers today use Hi Speed USB HP RTL Hewlett Packard Raster Transfer Language a language defined by HP to describe raster bitmap graphics HP GL 2 Hewlett Packard Graphics Language 2 a language defined by HP to describe vector graphics 1 0 Input Output this term describes the passing of data between one device and another ICC The International Color Consortium a group of companies that have agreed on a common standard for color profiles Ink cartridge A removable printer component that stores ink of a particular color and provides it to the printhead IP address May mean an IPv4 address most likely or an IPv6 address IPSec A sophisticated mechanism for providing network security by authenticating and encrypting IP packets sent between nodes on a network Each network node computer or device has an IPSec configuration Applications are usually unaware wh
41. 1 3582 68 66 Chapter 8 Practical printing examples ENWW 3 You may wish to change the default paper source paper type and print quality 9 HP Designjet T120 i Paper Quality Features Color Services Advanced bl Quick sets Factory Defaults X H Paper Opbons 594 00 a Document size 19004150 Ries Al i currently loaded paper 4 Printed on 94 00 x 841 00 mm Printer information not available H Print Quality M H Paper source Standard options I Printer auto select x J Paper Type Speed Quality Any Custom options Onentabon Portratt Rendering resolution ppi 300 Landscape Printing resolution dpi Automatic D mo 4 In the Color tab the default color management option is Printer managed colors and this is the correct option because you have already selected Printer Manages Colors in Photoshop Paper Quality Featwes Color Services Advanced Quick sets FocoryDefauts z Color Options Print in color Print in grayscale Print in pure black and white Color Management Application managed colors Printer managed colors Printed on 594 00 x 841 00 mm Source profile H SRGB x l a C tees Print and scale from Microsoft Office This section demonstrates how to print and scale from Microsoft Office 2010 ENWW Print and scale from Microsoft Office 67 Using PowerPoint 1 Select the File tab the
42. 135 HP Support 137 HP Support Center 135 printer installation 136 warranty extensions 136 T tablet computer 51 telephone number 138 U unload paper roll 36 sheet 38 usage information stored in cartridge 75 using this guide 2 Ww warranty extensions 136 Web Services introduction 9 setup 24 web services troubleshooting 126 ENWW
43. CL3GUI Mac OS X HP GL 2 and HP RTL Windows Physical specifications Table 19 8 Printer physical specifications HP Designjet T120 HP Designjet T520 24 in HP Designjet T520 36 in Weight 25 5 kg 56 2 lb 35 kg 77 2 lb 39 kg 86 0 Ib Width 987 2 mm 38 87 in 987 2 mm 38 87 in 1287 mm 50 67 in Depth Minimum 527 mm 20 7 in Minimum 527 mm 20 7 in Minimum 527 mm 20 7 in Maximum 896 mm 35 3 in Maximum 896 mm 35 3 in Maximum 896 mm 35 3 in Height Minimum 275 mm 10 8 in Minimum 936 mm 36 9 in with Minimum 936 mm 36 9 in with stand stand Maximum 502 mm 19 8 in Maximum 1155 mm 45 47 in with Maximum 1155 mm 45 47 in with stand and multi sheet tray extended stand and multi sheet tray extended ENWW Physical specifications 141 Memory specifications Table 19 9 Memory specifications HP Designjet Memory T120 256 MB T520 1 GB Power specifications Table 19 10 Printer power specifications Source 100 240 V ac 10 auto ranging Frequency 50 60 Hz Maximum current 1200 mA Average consumption 35 W Ecological specifications This product complies with the WEEE Directive 2002 96 EC and RoHS Directive 2002 95 EC To determine the ENERGY STAR qualification status of these product models please go to http www hp com go energystar Environmental specifications Table 19 11 Printer environmental specifications Operating temperature 5 to 40 C 41 to
44. Go to the printer driver and select the Paper Quality tab 6 Select More from the drop down list of paper sizes 7 Select your new paper size from the group of Custom sizes A custom paper size created in this way has the following characteristics e The paper size is permanent It will not disappear if the driver is closed or the computer is turned off e Restricted users cannot create paper forms The manage documents role in the Windows Active Directory is the minimum required e The paper size is local to the computer It will be seen in all the printer queues that have been created on the computer and that support paper of that size e Ifa printer queue is shared this paper size will appear in all the client computers e Ifa printer queue is shared from another computer this paper size will not appear on the driver s document size list A Windows form in a shared queue needs to be created in the server e Ifthe printer queue is deleted the paper size is not deleted Use the Mac OS X printer driver 1 Goto the Page Setup dialog a NOTE If your application offers no Page Setup dialog please use the Print dialog 2 Select Paper Size gt Manage Custom Sizes Select margins options By default the printer leaves a 5 mm margin between the edges of your image and the edges of the paper increased to 17 mm at the foot of cutsheet paper However you can change this behavior in several ways e In the
45. OTE Fora given rule only one address template and one service template can be added Maximum number of service templates in the policy 10 Maximum number of user defined custom service templates 5 Reset network settings To reset the administrator password and network settings go to the front panel and press Pg then Connectivity gt Restore network defaults fey NOTE Print the network configuration page and check that the network settings have been reset NOTE Resetting the printer s network settings also resets the printer s firewall settings Manage ePrinter security When you have set up Web Services the printer is in unlock mode In unlock mode anyone who knows your printer s email address can print to your printer by just sending a file to it Although HP provides a spam filtering service you should be careful about giving out your printer s email address as everything sent to that address may be printed on your printer If you are the printer administrator you can manage ePrinter security or change your printer status to lock mode by visiting the HP ePrint Center at http www hp com go eprintcenter You can also customize your printer s e mail address and manage print jobs from there At your first visit you will need to create an account in the HP ePrint Center Change your printer s email address You can change your printer s email address at the HP ePrint Center 30 Chapter 4 Personalizi
46. U Ee E r a E T A E E T E T T 90 How to order supplies and accessories siicnisniaucstnsuxeonhvannseeainnsssdansemaunenaussennDeaintansaabnntaabhivasiasnetes 91 Introduction to the accessories cack icwisssxicn inca tnase inven annnesnnedananaivontaive tedivwlaira Vauisadaibateannteatcr aahennn teiindationds 94 12 Troubleshooting paper ISSU S sdsscs snes snscsesansgacwaccesasacaceasadsansdcgsacasdusaseianactaaniaxseaansieasaeans 95 The paper cannot be loaded stccesstully cesisecssaniccconneisnnevnenadeeabnesuhsaninddeensivedsanceslesdeuedaiencsingannis 96 The paper type is not in the driver acscusastonnpvonigambissiales can lseapdanapunineimndoncileaabeansdalgteaietsdohaswleiuenbationy 98 The printer printed on the wrong paper type vic iassicassdseevienrewawaraniesneiwneeecesonetere oe luaniacniiene 99 Paper mismatch asi hi ecto a a a E a api e 99 The roll has AMT TSG se oltarennes ania tetsra cin lana baescetoniaveielete waledean eabagirnbateiedeiaunwlaa earn dan aan abnaiebonp bated 100 The multi sheet tray has jammed 2c anivee trea perianiastied cere veasennstaiae as phe saies ua oenaehehntebioceineoenirat 101 A strip stays on the output tray and generates jams cccccesscceeeesneeceeseeeceeeeseeeensaeeeeeeneeeees 103 The printer displays out of paper when paper is available cccceceececceeeceeceenteeeeenseeeeeeeeeees 104 Prints do not fall neatly into the bin jax cisaicncenvesreoganavienviesie erin oneennan eeuernmoenurea ites 104
47. X Print dialog go to the Paper Quality panel and move the print quality slider to the extreme right Quality If you have a high resolution image If your image has a resolution greater than the rendering resolution which you can see in the Custom Print Quality Options box under Windows print sharpness may be improved by selecting the Maximum Detail option This option is available only if you are printing on glossy paper and you have selected Best print quality e In the driver dialog Mac OS X Print dialog select Custom instead of Standard print quality options then check the Maximum Detail box ef NOTE The Maximum Detail option results in slower printing with photo papers but it does not increase the amount of ink used Use paper economically You may be able to save some roll paper by using the following options e In the Windows driver dialog select the Features tab and then Remove top bottom blank areas and or Rotate by 90 degrees or Autorotate e Inthe Mac OS X Print dialog select the Finishing panel then Remove Top Bottom Blank Areas Use ink economically Here are some recommendations for making economical use of ink e For draft prints use plain paper and move the print quality slider to the left end of the scale Speed For further economy select custom print quality options then select Fast and Economode e Clean the printhead only when needed Cleaning the printhead can be useful but it
48. a long period or the Power key does not seem to work you are recommended to unplug the power cord 10 Chapter 1 Introduction ENWW When the printer is powered back on it takes about three minutes to initialize and check and prepare the printhead Preparing the printhead takes about 75 seconds NOTE When the printer has not been used for a certain period of time the default time is determined by Energy Star it saves power by going into sleep mode However any interaction with the printer s front panel display or sending a new job to print returns it to active mode and it can resume printing immediately To change the sleep mode time see Change the sleep mode setting on page 27 The printer s internal prints The internal prints give various kinds of information about your printer They can be requested from the front panel Before requesting any internal print check that the printer and the paper are ready for printing The loaded paper should be at least A4 portrait 210 mm 8 27 in wide otherwise the print may be clipped ENWW The printer s internal prints 11 To print any internal print press Bj then scroll down to Internal prints and press it then select the internal print you want The following internal prints are available e Demo prints show some of the capabilities of the printer o Print drawing demo o Print rendering demo o Print GIS map e User info prints o Print printer status report P
49. able These options are suggested for troubleshooting purposes and may adversely affect the final output quality or the time necessary to generate the print job Therefore they should be cancelled if they do not help to solve the problem 116 Chapter 13 Troubleshooting print quality issues ENWW A PDF file is clipped or objects are missing In older versions of Adobe Acrobat or Adobe Reader large PDF files could be clipped or lose some objects when printing with the HP GL 2 and HP RTL driver at high resolution In order to avoid such problems upgrade your Adobe Acrobat or Adobe Reader software to the latest version From version 7 onwards these problems should be solved If you still have a problem If you still experience print quality problems after applying the advice in this chapter here are some further things that you can do e Try using a higher print quality option See Printing on page 42 e Check the driver you are using to print with If it is a non HP driver consult the driver vendor about the problem You could also try using the correct HP driver if feasible The latest HP drivers can be downloaded from http www hp com go T120 drivers or http www hp com go T520 drivers e Check that your printer s firmware is up to date See Firmware update on page 88 e Check that you have the right settings in your software application ENWW A PDF file is clipped or objects are missing 117 14 Troubleshooting in
50. agsioisnoniepeenneodiaraercbeeadvaneaanaa teller niunisncrasercsna 39 M intain Paper ssis eran E a E E S E 40 Change the drying A resets tne srr ed ste EE E EA E A E EN EE 40 Turn the automatic cutter on and off v2usssondsnesobsuaibdeasmobstadveleinnssoionsaeriisseuaedainacibauiebetenseabedriasais 40 Form feed with or without cutting ssssnnsssensseneesesoeeessessseetrsrsttrssstersstttsrstsrsttrrssersreerssseererent 4 PARTING iosescssscces ccs ssnndscnntxesscsceiecenioncsssnesssasesanssGoaodsi E E 42 Print from a computer using a printer driver saci spcarcoiusnasieddaphivadncenracgadesnwienereraereneninammieu mead 43 Advanced print setings cna ects vseataeboin deity ative i he ba tbe pede e EE ta 43 Color managemMeN sristi neprsanrsanedercetauanatwcn aR E ES Gentsasesapretpnerongatineeadteegieanteciatampeurestioe 48 7 Web connected printing sssssssssssssessosspossas ossos osasco sones ossis osiensa eea EESE 50 Print remotely with HP Designjet ePrint amp Share ccc cccceeseeceeeseeeeeeneeeeeeeceeenseeeeenseeeeseeeeeseaees 50 Pinn yema atacsaacadmecang aatawtdbetouasaacesaaccnaarangeaseeined Peace venaanantetanin sneais ann danauae E O coaataseents 51 Print from a smartphone or tablet ncn wiimiannunnnenuarnre nw innueaneaed i Raaeen 51 View and print from the HP Designjet ePrint amp Share website cccccceesseeeeeeeeeeeeeeneeeeseaeeeeeas 53 Print from HP Designjet ePrint amp Share using the printer s front panel
51. and version you are currently using o If possible print out the following reports you may be asked to fax them to the support center helping you Configuration Usage Report and all pages above from Service Information see The printer s internal prints on page 11 Customer Self Repair 137 Telephone number Your HP Support telephone number is available on the Web please visit http welcome hp com country us en wweontact_us html 138 Chapter 18 HP Customer Care ENWW 19 Printer specifications ENWW Functional specifications Physical specifications Memory specifications Power specifications Ecological specifications Environmental specifications Acoustic specifications 139 Functional specifications Table 19 1 HP 72 ink supplies Printhead One printhead Ink cartridges Cartridges containing 29 ml of ink yellow magenta and cyan Cartridges containing 38 ml of ink black Cartridges containing 80 ml of ink black Table 19 2 Paper sizes Minimum Maximum Roll width 279 mm 11 in 610 mm 24 in or 914 mm 36 in Roll length 46 m 150 feet Roll diameter 100 mm 3 9 in 610 mm 24 in roll weight 4 1 kg 9 b 914 mm 36 in roll weight 6 2 kg 14 lb Sheet width 210 mm 8 27 in 610 mm 24 in or 914 mm 36 in Sheet length 279 mm 11 in 1676 mm 66 in Paper thickness 0 3 mm 0 01 in Paper weight 60 g m 280 g m 220 g m in multi sheet tra
52. ant to connect my printer after completing the setup wizard 8 When prompted to do so connect your computer to the printer with a certified USB cable Ensure that the printer is turned on 9 Follow the instructions on your screen to install the printer drivers and other HP software such as the HP Utility 10 If during the process you have not been prompted to connect the printer connect the printer now and let the wizard install the device automatically 16 Chapter 2 Connecting the printer ENWW Printer sharing considerations Any other users sharing your USB connected printer will be able to send print jobs but will not be able to receive information from the printer which affects status reports administration and troubleshooting 6 TIP The best way to share the printer over a network is to connect the printer not to any computer but to the network See Connect a computer to the printer by network Windows on page 15 Uninstall the printer software Windows 1 Insert the HP Start up Kit DVD into your DVD drive If the DVD does not start automatically run the setup exe program in the root folder of the DVD 2 Navigate to the Software Installation button and press it 3 Press the Install Software button and follow the instructions on your screen to uninstall the printer software Connect a computer to the printer by network Mac OS X You can connect your printer to a network under Mac OS X by usi
53. aper information press the icon of the active paper source The following information is displayed on the front panel e Paper type you have selected e Roll or sheet status e Width of the paper in millimeters estimated ENWW View information about the paper 39 If no roll and no single sheet paper is loaded the message Out of paper is displayed Maintain paper To maintain paper quality follow the recommendations below Store rolls covered by another piece of paper or cloth Store cut sheets covered and clean or brush them before loading them in the printer Clean input and output platens Always keep the top cover of your printer closed NOTE Photo and coated paper requires careful handling see The print is scuffed or scratched on page 112 Change the drying time You may wish to change the drying time setting to suit special printing conditions such as multiple prints where time is of higher importance or when you need to be sure ink is dry before handling Press Bg then Printer preferences gt Print retrieval gt Select drying time You can select Extended to set a longer than recommended time to ensure ink is completely dry Optimized to set the default and recommended time for your selected paper this is the default setting None to disable the drying time and remove your print as soon as it finishes printing A CAUTION If the ink is not dry when the print is removed it could leave ink in the
54. aper size to which you want to scale the image If you want to increase the size of the image make sure that the Secale down only box is unchecked If you are printing to a single sheet you must ensure that the image can actually fit onto the sheet otherwise the image will be clipped Print a draft You can specify fast draft quality printing in the following ways e In the Windows driver dialog go to the Paper Quality tab and look at the Print Quality section Move the print quality slider to the extreme left Speed e Inthe Mac OS X Print dialog go to the Paper Quality panel and move the print quality slider to the extreme left Speed 46 Chapter 6 Printing ENWW You can specify even faster draft quality printing by using Economode as follows This is intended mainly for documents containing only text and line drawings e In the Windows driver dialog go to the Paper Quality tab and look at the Print Quality section Select Custom Options then set the quality level to Fast and check the Eeonomode box e In the Mac OS X Print dialog go to the Paper Quality panel and set the quality options to Custom then set quality to Fast and check the Eeonomede box High quality printing You can specify high quality printing in the following ways e In the Windows driver dialog go to the Paper Quality tab and look at the Print Quality section Move the print quality slider to the extreme right Quality e Inthe Mac OS
55. blank hold down the Power key for a few seconds and check whether the Power LED turns orange while the key is held down e Ifyou see no orange light no power is reaching the printer check that the power cord is correctly plugged in If the problem persists please call HP Support see HP Customer Care on page 134 and explain that you have a problem with the power supply e Ifyou see the orange light wait for the printer to make a beeping sound gt Three beeps or no beeps means that the front panel is broken call HP Support and explain One long beep means an electronic problem call HP Support and explain The printer does not print If all is in order paper loaded all ink components installed and no file errors there are still reasons why a file you have sent from your computer may not start printing when expected e You may have an electrical power problem If there is no activity at all from the printer and the front panel does not respond check that the power cord is connected correctly and that there is power available at the socket e You may be experiencing unusual electromagnetic phenomena such as strong electromagnetic fields or severe electrical disturbances which can cause the printer to behave strangely or even stop working In this case turn off the printer using the Power key on the front panel and unplug the power cord wait until the electromagnetic environment has returned to normal then turn it on again
56. cccescccscccesccceecsceececeeees 128 The printer does not start ctticsrannrinsaandvauennsaanareaavedorilesmielinansarrnsa atti saleiinnacergaeammbessioniadivaneine 129 The printer does not print che ciaesass arose beb re ncruneanee vee ea neeeeeerelate ine ae eee 129 ENWW The printer seems slow sc ccrs ve dec neces vents tava eraruasnn ale xatibailpn baba deruindaotenaig tun sdgulancin atin nat aivn talirsisenae 129 The front panel is TROP Csc Adsdsaisecal arse dncaaseAtaneqenmnatladesdewdncteatedeniumacdeatnssacnaeeatnnnsiarsarteters cannes 130 Cannot access the Embedded Web Server c cccesssseceeeseeecesneeeccsseeeeceeeeeesseeeeeseseeeeneneeeenes 130 PN e citi ala Sie reas tee ceva era arc tasa aerate pr wate aarti tation neta 130 17 Front panel error Messages occ sissciscesssccnsssccessssadsceavecoassceassceassecatsoacsonnsdseaesiscesansscssesedse 132 18 HP Customer Care csccisccecessessscassaccassassipsocaensccapescenesatcansdcenecscssoweneneacanesnesaeasdessansseciwnanns 134 Introd cho M asaini en a n E N EAN 135 HP Professional Services ssiarinsnsisieciieisei eei e iie a ai i e 135 HP Proactive SUD DOF sssissscioeii serei ienasi isn inian oeda ss diend ien in EE Eee Simes d Eaasa n aik TE aE 136 G stom r Self Repair srein nra Ena A E N ee eee 137 Contact FIP SUPPO skas e e e a a E sonia EROE E EEEE 137 19 Printer specifications isiceiscccoscsssasacsanssccsesscesnseseveds sesenasncnsnsidacnsdsenioaoniscoacsseateessnsaiesusiess 139 F
57. ccurote an viens cusleaheohswnnanionoonsdiowondsialeheosstenassnntseountn diva stesxsuwnduubbaeenseanaaeninn 110 The whole image is blurry or grainy 4 ccuiesaeieuuieivieds denen umreuede naan ea acne ee 111 The pap r is not flat sansemoieni irn n a E E E A 111 The print is scuffed or scratched f5 uoaieonarsomsoneatvoarrebnsdtoniondlsurdsaelareonaameiedsnndeaakiaeevincaiaenebien 112 Inkmarks onthe paper a cnsuierdpccnciyecueniendoniuesn E E A E EE E E a ESS 112 Black ink comes off when you touch the print cccccsessecceeeeneeeeeeeeeeeeseeeeeeceenseeeenseeeeeeneaaes 113 Edges of objects are stepped or not sharp ccceceesseccesesneceeeeseeeeeeesaeeeesesaeeeceeiseeeesseteeeeeneaaes 113 Edges of objects are darker than expected jaccicvuieisicpreiaregenntenankoedaveneesaveera ser udeceietaenehdenierens 114 Vertical lines of different colors i ancssecsccvecsaencavevavnsndns atentavduavacastenacanavnatavasdtanianstenanavmnanseninees 114 White spots on the PNIMt scebsnaacvantoasaswetdusaaswedenendoembcsaleliedsineimeaasasterdnicdwatemsastalnardelseamanpaenaanss 114 Colors are indec rdte hisis aeie ia nena E E e a E 114 Colors are tadiNg enso meen eee eo tere E A AER E EE E O E 115 The image is incomplete clipped at the bottom ccccescsceeeesneeceeeeneeeeseenseeeeceenseeeeeseeeeeeess 115 Theimageisclipped ceker E E E E E E 115 Some objects are missing from the printed image ccccccccceeeseeeeeseetseeeeseeseeeeeeseeeeeeseete
58. change to Not Connected c Reconnect the power cord to the wireless router The connection status should change to Connected Wireless network issues 123 Mac OS X A Click the AirPort icon in the menu bar at the top of the screen From the menu that appears you can determine if the AirPort is turned on and which wireless network your computer is connected to lt Q TIP For more detailed information about your AirPort connection click System Preferences in the Dock then click Network If the wireless connection is working correctly a green dot appears next to AirPort in the list of connections For more information click the Help button in the window If you are unable to get your computer connected to your network contact the person who set up your network or the router manufacturer as there may be a hardware issue with your router or computer If you are able to access the Internet and are using a computer running Windows you can also access HP Network Assistant at http www hp com sbso wireless tools setup html jumpid reg R1002 USEN for help in setting up a network this website is available in English only 3 Print the printer s Wireless Configuration page see The network configuration page on page 126 After the page has been printed check the Network Status and URL The Network Status is Ready if the printer is actively connected to a network or Offline if it is not in the latter case run the Wirel
59. cuments on a Web connected HP Designjet printer HP Designjet eP amp S is an Open In o Previous 52 Chapter 7 Web connected printing ENWW View and print from the HP Designjet ePrint amp Share website 1 Go to http www hp com go eprintandshare and log in to your account 2 To view and print a file select the category to filter your list of saved files printed scanned shared with me or all You will see a list of your files ordered by time The file can be identified by the name the date and time of printing the printer that was used and the thumbnail ae AP Designjet ePrint amp Share w My History earc es Bau z Documenti By Printed E HP Designjet share Protect Delet Q Scanned Document2 E3 Shared with me g 4 27 2012 11 35AM HP Designjet T mg Deleted files Unshare Ur tect De w Other storage Document3 4 12 11 35 AM Pa My ftp 1 4 iP Designjet T e i HP Desig share My ftp 2 3 Select the file and a file preview is shown in the right panel If the file contains multiple pages you can navigate through the pages using the arrows You can also click the preview to enlarge it and zoom in to see details 4 Press the Print button 5 If you have the full HP Designjet software suite installed a print preview dialog appears in which you can check and modify some settings and select your local or remote eprinters If you do not have the software insta
60. d Web Server 2 Click the Settings tab then Firewall Rules Priority 3 Select the priority from the Rule Precedence list with 10 having the highest priority and 1 having the lowest priority 4 Click Apply Change firewall options 1 Open the Embedded Web Server 2 Click the Settings tab then Firewall Options 3 Change whatever options you wish then click Apply NOTE After you click Apply the connection to the Embedded Web Server might be temporarily disrupted for a short period of time If the IP address was unchanged the Embedded Web Server connection will be enabled again However if the IP address was changed use the new IP address to open the Embedded Web Server Reset firewall settings To reset the firewall settings to the factory defaults restore the printer s network settings Limitations to rules templates and services When creating firewall rules note the following limitations to rules templates and services Item Limit Maximum number of rules 10 one default rule Maximum number of Address Templates 12 ENWW Configure network settings 29 Item Limit Maximum number of user defined address templates 5 Maximum number of services you can add to a user defined service template 40 NOTE The predefined All Services template is not subject to this limitation and includes all services supported by the print server Maximum number of services you can add to the policy 40 N
61. d as for any other application In System Preferences select International and re launch the application Change the sleep mode setting If the printer is left switched on but unused for a certain period of time it goes automatically into sleep mode to save power To change the time the printer waits before it goes into sleep mode go to the front panel and press Bj then Printer preferences gt Sleep Select the wait time you want and then press OK you can set the time from 5 to 240 minutes The default time is 30 minutes Change the auto off setting You can use the printer s auto off feature to turn the printer off automatically For example setting it to 2 hours would turn the printer off after 2 hours of inactivity In this way you can save more energy However the auto off feature is automatically disabled when the printer is connected to a network to avoid inconveniencing network users If you are using a USB connection you can set the printer to turn itself off completely after 2 to 12 hours of inactivity At the front panel press then Printer preferences gt Auto off Change the front panel display brightness To change the brightness of the front panel display press Bj then Printer preferences gt Display brightness and select a value you want Press OK to set the value The default brightness is set to 50 ENWW Access the HP Utility 27 Configure network settings You can view and configure the network settings f
62. d how to connect to and register with the cloud to enable Web Services 14 Chapter 2 Connecting the printer ENWW Connect a computer to the printer by network Windows The following instructions apply if you intend to print from software applications using a printer driver See Printing on page 42 for alternative ways of printing Before you begin check your equipment e The printer should be set up and on e The Ethernet switch or router should be on and functioning correctly e The printer and the computer should be connected to the network see Connect the printer to your network on page 14 The printer can be connected by Ethernet or Wi Fi Now you can proceed to install the printer software and connect to your printer Printer software installation 1 Make a note of the printer s IP address from the front panel see Access the Embedded Web Server on page 26 2 Insert the HP Start up Kit DVD into your computer If the DVD does not start automatically run the setup exe program in the root folder of the DVD 3 Navigate to the Software Installation button and press it 4 Press the Install Software button and choose your printer from the list of networked printers that appears identifying it by its IP address if necessary If your computer fails to find any printers on the network the Printer Not Found window is displayed which helps you to try to find your printer If you have a firewall in operation you may
63. d in this manual to ensure the proper use of the printer and to prevent the printer from being damaged Follow the instructions marked with these symbols Z WARNING Failure to follow the guidelines marked with this symbol could result in serious personal injury or death A CAUTION Failure to follow the guidelines marked with this symbol could result in minor personal injury or damage to the printer ENWW Using this guide 3 Printer models This guide covers the following printer models normally referring to them by their short names for brevity Full name Short name HP Designjet T120 24 in ePrinter T120 HP Designjet T520 24 in ePrinter T520 24 HP Designjet T520 36 in ePrinter T520 36 The printer s main features Your printer is a color inkjet printer designed for printing high quality images on paper up to 610 mm 24 in or 914 mm 36 in wide Some major features of the printer are shown below e Print resolution of up to 2400 x 1200 dpi T520 or 1200 x 1200 dpi T120 using the Best print quality option the Maximum Detail option and photo paper e The printer can be controlled from its front panel or from a remote computer using the Embedded Web Server or the HP Utility NOTE Throughout this manual HP Utility refers to the HP Utility for Mac OS X and the HP Designjet Utility for Windows e __Touch sensitive front panel in color with an intuitive graphical user interface e Supports USB Ether
64. d paper see Paper handling on page 31 and select your paper type specifically in the driver e In the Windows driver dialog select the Paper Quality tab then select your paper type from the Paper Type list e In the Mac OS X Print dialog select the Paper Quality panel then select your paper type from the Paper Type list yy NOTE Any is the driver default Paper mismatch ENWW If the paper currently loaded in the printer is not suitable for a particular job the printer stops and waits for you to decide what to do There are several ways in which the loaded paper may be considered unsuitable e The paper type is not as specified for the job e The paper source roll multi sheet tray or manual feed is not as specified for the job e The paper size is smaller than specified for the job If you do not specify these things for a particular job the printer will print on whatever paper is loaded The printer printed on the wrong paper type 99 If the printer stops for a paper mismatch you can decide among the following alternatives e Load the correct paper and resume printing e Print the job on the already loaded paper The print may be clipped if the paper is not large enough e Cancel the job The roll has jammed When a paper jam occurs you normally see a message about it in the front panel display 1 Open the top cover 100 Chapter 12 Troubleshooting paper issues ENWW A CAUTION Do not move th
65. d select Printing preferences Any settings you change in the Printing Preferences window will be saved as default values Set up Web Services Before using Web Services some setup is required on your printer and your computer 1 Make sure that your printer is correctly connected to the Internet 2 Enable Web Services during initial setup of the printer or later by pressing EJ on the home screen and following the instructions on the front panel The printer may need to restart if it has updated its firmware 3 Install the printer software drivers and other software to enhance your experience in your computer from the HP Start up Kit DVD or from the Web You can also find documentation and support information on the DVD and on the Web 4 Create an HP Designjet ePrint amp Share account when prompted or later at http www hp com go eprintandshare HP Designjet ePrint amp Share saves copies of all your print jobs in the cloud so that you can reprint and share them from almost anywhere even from smartphones and tablet computers 5 Activate your account by clicking the activation link that you will receive by email 2 TIP If you don t see the message remember to check your junk email folder 6 This is an optional step If you are the printer administrator log in at the HP ePrint Center http 7www hp com go eprintcenter to customize your printer s email address or manage eprinter security for remote printing
66. e 4 Try changing to a thicker paper type such as HP Heavyweight Coated Paper 5 Select a paper type that is slightly thinner than the paper you have loaded this will persuade the printer to use less ink Here are some example paper types in ascending order of thickness Plain Paper Coated Paper Heavyweight Coated Paper 6 Try to increase the margins by relocating the image to the center of the page using your software application Ink marks on the back of the paper Clean the platen with a soft cloth Clean each rib separately Black ink comes off when you touch the print This problem may be caused by printing with matte black ink on glossy paper The printer will not use matte black ink if it knows that the paper will not retain it To be sure of avoiding matte black ink you can select Photo Glossy Paper as the paper type in the Photo Paper category Edges of objects are stepped or not sharp If edges of objects or lines appear to be poorly defined or lighter in density and you have already set the print quality slider to Quality in the driver dialog select the custom print quality options and try setting the quality level to Speed See Printing on page 42 ENWW Black ink comes off when you touch the print 113 Edges of objects are darker than expected If edges of objects seem darker than expected and you have already set the print quality slider to Quality in the driver dialog select the custom print quality opt
67. e hostname IP address subnet mask default gateway and server 126 Chapter 15 Troubleshooting data communication issues ENWW ENWW Miscellaneous Shows information about more advanced network settings e Port 9100 The printer supports raw IP printing through TCP Port 9100 This HP proprietary TCP IP port on the printer is the default port for printing It is accessed by HP software for example the HP Standard Port e LPD Line Printer Daemon LPD refers to the protocol and programs associated with line printer spooling services that may be installed on various TCP IP systems 9e NOTE The LPD functionality can be used with any host implementation of LPD that complies with the RFC 1179 document The process for configuring printer spoolers however might differ See your system documentation for information about configuring these systems e Bonjour Bonjour services which use mDNS or Multicast Domain Name System are typically used on small networks for IP address and name resolution through UDP port 5353 where a conventional DNS server is not used e SLP Service Location Protocol SLP is an Internet standard network protocol that provides a framework to allow networking applications to discover the existence location and configuration of networked services in enterprise networks This protocol simplifies discovery and use of network resources such as printers Web servers fax machines video cameras file
68. e Quality option here does not refer to the final print quality but to the quality of AutoCAD viewport objects that are sent for printing 5 Press the Properties button E Pioner Configuration Editor HP Designjet 7120 General Ports _ Device ond Document Setings HP Designjet T120 2 Medio D Source and Size Size A1 gt F Media Destinetion lt Deteuit gt p Graphics amp Userdefined Poper Sizes amp Calibration Ri Custom Poper Sizes F Modity Standard Paper Sizes Printable Ares B Fiter Paper Sizes Plotter Calibration PMP File Name lt None gt Access Custom Dialog a Press the following button to access the device drver specific user interface Custom Properties 6 Select the Device and Document Settings tab and press the Custom Properties button We DesoneT20Popeies nm RE Paper Quaity Features Color Services Advanced Quick sets Factory Defoults X Paper Options Document size 594 00 x 841 00 mm Al X __Margnsjtayout Custom i 2 Currently loaded paper Printed on 594 00 x 41 00 mm Printer information not available Print Quality Paper source Standard options Printer auto select g peewee Speed Quality Any Custom opbons Orientation 2 saa Rendering resolution ppi 300 Landscape Printing resolution dpi Automatic H E Lc 62 Chapter 8 Practical printing examples ENWW ENWW 7
69. e Update e Using the HP Designjet Utility under Windows select your printer the Support tab and then Firmware Update e Using the HP Utility under Mac OS X select Update Firmware in the Support group The firmware includes a set of the most commonly used paper presets 88 Chapter 10 Maintaining the printer ENWW Software update Under Windows or Mac OS X you are normally offered software updates automatically For manual updates of printer drivers and other software for your printer go to hitp www hp com go T120 drivers or http www hp com go T520 drivers Printer maintenance kits ENWW Three maintenance kits are available for your printer containing components that may need to be replaced after long use When one of them is needed a message is displayed on the front panel and by the HP Utility When you see the message you should contact HP Support see Contact HP Support on page 137 and request the maintenance kit The kits are installed by service engineers only Software update 89 11 Accessories e How to order supplies and accessories e Introduction to the accessories 90 Chapter 11 Accessories ENWW How to order supplies and accessories There are two alternative ways to order supplies or accessories for your printer e Visit http www hp com go T120 accessories or http www hp com go 1T520 accessories on the Web e Contact HP Support see Contact HP Support on page 137
70. e cleaned There are three stages of cleaning Each stage lasts about two minutes uses one sheet of paper and uses an increasing amount of ink After each stage review the quality of the printed page You should initiate the next phase of cleaning only if the print quality is poor If print quality still seems poor after you complete all stages of cleaning try aligning the printhead fey NOTE Cleaning uses ink so clean the printhead only when necessary fey NOTE Failing to turn off the printer correctly can cause print quality problems Clean the printhead from the front panel 1 Make sure there is paper in the input tray or a roll loaded 2 Goto the front panel and press BJ then Image Quality Maintenance gt Clean printhead 80 Chapter 10 Maintaining the printer ENWW Clean the printhead from the Embedded Web Server 1 Make sure there is paper in the input tray or a roll loaded 2 In the Tools tab of the Embedded Web Server select Print Quality Toolbox gt Clean Printhead and follow the instructions on the screen Clean the printhead from the HP Utility 1 Make sure there is paper in the input tray or a roll loaded 2 Windows In the Support tab of the HP Utility select Printhead Cleaning and follow the instructions on the screen 3 Mac OS X In the Information and Print Quality tab of the HP Utility select Clean Printhead and follow the instructions on the screen Align the printhead Precise printhead
71. e paper sideways as it could damage the printer 4 Close the top cover 5 Open the roll cover and rewind the roll You may feel resistance if the paper is stuck pull firmly 6 Reload the roll or load a new sheet see Paper handling on page 31 E NOTE If you find that there is still some paper causing an obstruction within the printer restart the procedure and carefully remove all pieces of paper You may need to remove the multi sheet tray see The multi sheet tray has jammed on page 101 The multi sheet tray has jammed If the paper in the multi sheet tray has jammed proceed as follows 1 Remove as much paper as you can from the multi sheet tray 2 Push down the multi sheet tray extensions which will make the tray easier to handle ENWW The multi sheet tray has jammed 101 3 Unlock the tray using the rotary switch behind it 4 Pull out the tray 5 Remove all paper from the tray 102 Chapter 12 Troubleshooting paper issues ENWW 6 Remove all paper from the printer 7 Replace the tray 8 Lock the tray A strip stays on the output tray and generates jams If a small piece of paper has been cut such as before printing a new roll or after the front panel option Form feed and cut has been used the cut strip may remain in the output tray Only when the printer is not printing reach into the tray and remove the strip ENWW A strip stays on the output tray and generates
72. e printer displays out of paper when paper is available Prints do not fall neatly into the bin The sheet stays in the printer when the print has been completed The paper is cut when the print has been completed The cutter does not cut well The roll is loose on the spindle 95 The paper cannot be loaded successfully Ensure that no paper is already loaded Ensure that the paper is far enough inside the printer you should feel the printer grab the paper Do not attempt to straighten the paper during the aligning process unless instructed to do so by the frontpanel display The printer automatically attempts to straighten the paper The paper may be crumpled or warped or may have irregular edges Unsuccessful roll load Check that the roll is at least 280 mm 11 in wide narrower rolls are not supported Check the leading edge of the paper if it is not straight or clean it should be trimmed Remove the initial 20 mm 1 in from the roll and try again This may be necessary even with a new roll of paper Check that the roll ends are tight against the spindle ends Check that the spindle is correctly inserted Check that the output tray is closed The roll will not load when it is open Check that the paper is correctly loaded on the spindle and that it loads over the roll towards you Check that all roll end plugs have been removed Check that the paper is wound tightly on the roll Do not touch the rol
73. e sure that the network ports created in the printer driver match the printer s IP address 1 2 Print the printer s network configuration page Click Start point to Settings then click Printers or Printers and Faxes ere Click Start click Control Panel then double click Printers Right click the printer icon click Properties and then click the Ports tab Select the TCP IP port for the printer and then click Configure Port Compare the IP address listed in the dialog box and make sure it matches the IP address listed on the network configuration page If the IP addresses are different change the IP address in the dialog box to match the address on the network configuration page Click OK twice to save the settings and close the dialog boxes Chapter 15 Troubleshooting data communication issues ENWW Wireless network issues 1 Make sure the wireless 802 11 light at the top left of the front panel is turned on RE If the blue light is not lit the wireless capabilities may not have been turned on To turn on wireless press g then Settings gt Wireless gt On Make sure that an Ethernet cable has not been connected to the printer Connecting an Ethernet cable turns off the printer s wireless capabilities Restart components of the wireless network Turn off the router and the printer and then turn them back on in this order router first and then the printer If you still are unable to connect turn off the rout
74. eave a sheet of paper in the bin so that freshly printed sheets do not make direct contact with the bin e Increase the drying time At the front panel press Bj then Printer Preferences gt Print Retrieval gt Select drying time gt Extended Ink marks on the paper This problem can occur for several different reasons Horizontal smears on the front of coated paper If a lot of ink is used on plain or coated paper the paper absorbs the ink quickly and expands As the printhead moves over the paper the printhead may come into contact with the paper and smear the printed image This problem is normally seen only on cut sheets of paper not on roll paper Whenever you notice this problem cancel the printing job immediately Press J and also cancel the job from your computer application Soaked paper can damage the printhead If you notice poor print quality after this has happened clean the printhead See Clean the printhead on page 80 112 Chapter 13 Troubleshooting print quality issues ENWW Try the following suggestions to avoid this problem 1 Check that the paper type you have loaded corresponds to the paper type selected in the front panel and in your software See View information about the paper on page 39 2 Use a recommended paper type see Order paper on page 91 and the correct print settings 3 If using sheet paper try rotating the sheet 90 degrees The orientation of the paper fibers may affect performanc
75. eded E Print to file E Print color as black QD versace mdi tne ars Gre Document 8 3 x 11 7in Paper 8 3x 11 7in 1 150 Chapter 8 Practical printing examples ENWW Print from Autodesk AutoCAD 1 The AutoCAD window can show a model or layout Normally a layout is printed rather than the model Enter new value for TILEMODE lt 1 gt 0 Regenerating layout Command QVDRAVING Prints a drawing to a plotter printer or file PLOT 3 The Plot window opens Plotter HP Designjet T120 Optimized driver by HP Where c output pd Description F Piot to file Paper size fa Plot area What to plot Plot offset origin set to printable area x 11 55 mm T Center the plot y 1365 mm Scale lineweights a e O ENWW Print from Autodesk AutoCAD 6l 4 You can see further options by pressing the circular button in the lower right corner of the window Printer plotter Nome HP Designjet 1120 Plotter HP Designjet T120 Optimized driver by HP Where c output pd Plot paperspace last Hide paperspace objects Plot stamp on Save changes to layout Plot offset origin set to printable area l Drawing orientation x 1155 mm Center the plot Portrait Landscape y 1365 mm 5 Plot upside down Preview Apphyto ayout ox cancer NOTE Th
76. eeeenss 116 A PDF file is clipped or objects are missing s icicssesssamnseorriersvornonhsvsonsodsdiensunsgnnadsaonsenserobyuaienetiees 117 If you still have a Bhobletin ic anvenovernussiennaeaibannenonnanen aheniaae uae nameaenbende 117 14 Troubleshooting ink cartridge and printhead issues eseesessoossssessossosessessssoosessessosos 118 Cannot insert an ink cartridge scpsccir eh oivbiaeprartenssd ee reeeenndamaiaen eee 119 Ink cartridge status messages aa aceenialavsceliensisnsrmsicaivnteleaissinethie statue aw aheta wos ocnwlelu nn haw iesi baptist iateel 119 Cannot insert the printhead ac ucocsuive axeieavaeereuietivevasdeareiseiediemerseuecstaasacsusrioaan eine 119 15 Troubleshooting data communication issues sseesssssssosesssseosesssssosesssseosessoseosessoseseo 120 Communication failures between computer and printer ccccccceesseeceeseeeeeeeceeeeenseeeeeeseseeeees 121 Wired network issues 4 Acansonesnstanstennucer taingeednatbacmet tants sash dnetata austell ddnddmatathamneonaites 122 Wireless network issues uc dats Seve honnani bf a bop pp sla ta strs nt Erstens Erst ESn gs AD baa AADS 123 Web Services iSSUeS ater eg ss yrevtenees eesaces nck Prorat elas ee etna atte S dee can Ra acaba east en eee ana ba 126 The network configuration page st inckcascwnqiats wadivmagunarsnngess belies Semmainahcninaiastunnstaninckesnemaqrasnentsauanaced 126 16 Troubleshooting general printer issues ccccscccsscccssscccsscccss
77. en it comes out of the printer but has shallow waves in it you are likely to see defects in the printed image such as vertical stripes This can happen when you use thin paper that becomes saturated with ink 1 Check that the paper type you have loaded corresponds to the paper type selected in the front panel and in your software See View information about the paper on page 39 2 Try changing to a thicker paper type such as HP Heavyweight Coated Paper ENWW The whole image is blurry or grainy 111 3 Select a lower print quality such as Speed the printer will then use less ink 4 Select a paper type that is slightly thinner than the paper you have loaded this will persuade the printer to use less ink Here are some example paper types in ascending order of thickness Plain Paper Coated Paper Heavyweight Coated Paper The print is scuffed or scratched The black ink pigment can be scuffed or scratched when touched by a finger a pen or some other object This is particularly noticeable on coated paper Glossy paper may be extremely sensitive to the bin or to anything else that it contacts soon after printing depending on the amount of ink used and the environmental conditions at the time of printing To reduce the risk of scuffs and scratches e Handle prints carefully e Avoid stacking prints on top of each other e Catch your prints as they are cut from the roll and do not let them fall into the bin Alternatively l
78. end to keep the roll in position The blue stop can be removed to mount a new roll it slides along the spindle to hold rolls of different widths Remove the blue paper stop from the end of the spindle 4 If the roll is long rest the spindle horizontally on a table and load the roll on the table ENWW Load a roll onto the spindle 33 5 Slide the new roll onto the spindle Make sure the paper type is oriented as shown If it is not remove the roll turn it 180 degrees and slide it back on to the spindle There are labels on the spindle showing the correct orientation Ey NOTE From the back of the printer the blue stopper is inserted into the right side holder y Ensure both ends of the roll are as close to the spindle stops as possible 6 Put the blue paper stop on to the open end of the spindle and push it towards the end of the roll 7 Ensure the blue paper stop is pushed in as far as it goes Check that there is no space between the roll and the stops at both ends If you are a regular user of different paper types you can change rolls more quickly if you preload rolls of different paper types on different spindles Extra spindles are available for purchase see Accessories on page 90 Load a roll into the printer To start this procedure you must have a roll loaded on the spindle See Load a roll onto the spindle on page 33 1 From the front panel press a then Load roll This step is optional if yo
79. eplace printhead 82 reset ready paper calibration 87 select drying time 40 select I O timeout 115 select language 26 sleep 27 unload roll 36 front view T520 5 functional specifications 140 G graininess 111 graphic languages 141 gray shades 49 grayscale 49 H hard disk specification 142 HP Care Packs 136 HP Customer Care 135 HP Designjet ePrint amp Share introduction 10 print 50 security 55 HP Installation 136 HP Proactive Support 136 HP Start Up Kit 135 HP Start Up Kit DVD 2 HP Support 137 HP Support Center 135 HP Utility access 27 language 27 ENWW l image problems clipped at bottom 115 clipped image 115 missing objects 116 PDF problems 117 ink economical use of 47 ink cartridge about 75 cannot insert 119 memory chip 75 order 91 replace 76 specification 140 status 75 status messages 119 ink cartridge usage information 75 internal prints 11 IP address 26 static 121 use hostname 122 iPad 51 iPhone 51 iPod Touch 51 L language 26 line length accuracy 110 line thickness 108 load paper cannot load 96 general advice 32 multi sheet tray 38 paper not in driver 98 roll cannot load 96 roll into printer 34 roll onto spindle 33 sheet 36 sheet cannot load 96 sheet cannot load from tray 97 loading paper problems 96 M maintenance kits 89 margins 45 specification 141 mechanical accuracy 141 memory specifications 142 Microsoft Office print from 67 misaligned colors 109 models printer 4
80. er printer and your computer Sometimes turning off the power and then turning it back on can solve a network communication issue Run the Wireless Network Test For wireless networking issues run the Wireless Network Test To print a Wireless Network Test page press then Settings gt Print Wireless Network Test If a problem is detected the printed test report includes recommendations that could help to solve the problem Advanced wireless network troubleshooting If you have tried the above suggestions and are still unable to connect to your printer to the wireless network please try the following 1 2 Windows ENWW Make sure that your computer s wireless networking has been turned on For more information see the documentation that came with your computer If you are not using a unique network name SSID then it is possible that your computer could be connected to a nearby network that is not yours The following steps can help you to determine whether your computer is connected to your network a Click Start click Control Panel point to Network Connections then click View Network Status and Tasks or Click Start select Settings click Control Panel double click Network Connections click the View menu then select Details Leave the network dialog box open while you continue to the next step b Disconnect the power cord from the wireless router The connection status of your computer should
81. er cannot be cut until the process completes so you may notice a delay A CAUTION Remove the cut piece from the output platen If strips or short prints are left on the output platen the printer could jam Check also that there are no pieces of paper in the cutter guide NOTE Photo and coated paper requires careful handling see The print is scuffed or scratched on page 112 To advance the paper without cutting it go to the front panel and press By then Form feed ENWW Form feed with or without cutting 41 6 Printing e Print from a computer using a printer driver e Advanced print settings e Color management 42 Chapter 6 Printing ENWW Print from a computer using a printer driver This is the traditional way of printing from a computer The correct printer driver must be installed on the computer see Connecting the printer on page 13 and the computer must be connected to the printer by network or USB cable or by Wi Fi When the printer driver has been installed and the computer is connected to the printer you can print from a software application by using the application s own Print command and selecting the correct printer Advanced print settings The rest of this chapter explains the various print settings that you can use These methods offer a relatively large number of settings in order to satisfy all requirements X TIP In general you are recommended to use the default settings unless y
82. ers Qr Nam Reload Details mod E Connectioj IPAddres Turn Monitoring Off FW Versio Serial Numbe Diagncse Diagnose All Update Rules amp Diagnose All YMC K Go to HP Utility You can turn off alerts completely by unchecking the Show monitor status in menu bar box in the Notifications tab of the HP Printer Monitor preferences If you leave that box checked but uncheck the Notify me when alert appears box as below the alerts will be available in the HP Printer Monitor but will not pop up in the Dock screen 00 Preferences 2 Mo General Monitoring Notifications M Show monitor status in menu bar C Notify me when alert appears List alerts in popup window Notified only All active ENWW Turn alerts on and off 23 Control access to the Embedded Web Server To prevent users from modifying important device settings you can set a password in the Embedded Web Server so that users without the password can see only the Information tabs Once set the password is required to view or change any parameters in the other tabs Set Windows driver preferences You can change some default settings in your printer driver according to your own preferences for instance to set color emulation or paper saving options To do this under Windows 7 for example press the Start button on your computer s screen then click Devices and printers then right click your printer s icon an
83. erver You can change the alert settings in various ways to display all some or none of the available alerts To access alert settings under Windows e Select Alert Settings in the Tools menu of the HP Designjet Utility e Select Alert Settings in any alert page displayed by the HP Designjet Utility e Right click the system tray icon of the HP Designjet Utility and select Alert Settings In the Alert Settings window you can use the Alerting slider to turn off alerts completely 22 Chapter 3 Setting up the printer ENWW HP Designjet Utility Alert Settings es Ty Alert Settings Alert Settings by Printer The olert notifications for this printer are INACTIVE No alerts will be displayed by your computer Critical alerts Always Non critical alerts While printing E A EE Alternatively you can choose when if ever to display critical or non critical alerts HP Designjet Utility Alert Settings hp Alert Settings Alert Settings by Printer a TW tone stirs The alert notifications for this printer are ACTIVE Alert dialogs of the following type will be displayed on your computer Critical alerts Always Non critical alerts Avs EZE To access alert settings under Mac OS X e Open HP Printer Monitor preferences select your printer and then Customize Alerts so that you can set each individual alert to appear in specific cases and with a specific time interval ee BS e 4 Print
84. es and printhead ENWW 6 Remove the ink cartridge 7 Insert the new ink cartridge Make sure that you insert the ink cartridge into the slot that has the same colored letter as the cartridge you are installing 8 Close the ink cartridge cover About the printhead The printhead which is supplied installed in the printer is connected to the ink cartridges and jets ink onto the paper A CAUTION Observe precautions when handling the printhead because it is an ESD sensitive device see the Glossary on page 143 Avoid touching pins leads and circuitry ENWW About the printhead 77 78 10 Maintaining the printer Check printer status Take care of the printer Clean the exterior of the printer The Print Quality Diagnostic Report Clean the printhead Align the printhead Replace the printhead Clean the encoder strip Recalibrate the paper advance Move or store the printer Firmware update Software update Printer maintenance kits Chapter 10 Maintaining the printer ENWW Check printer status You can check the current status of the printer in various ways e Ifyou start the HP Utility and select your printer you see a page of information describing the status of the printer and its paper and ink supplies e Ifyou access the Embedded Web Server you see information about the general status of the printer The Supplies page in the Main tab describes the sta
85. ess Network Test The URL is the network address assigned to the printer by your router you need it to connect to the printer s Embedded Web Server 4 If you have established that the computer and the printer both have active connections to a network you can check whether they are on the same network by trying to access the printer s Embedded Web Server see Access the Embedded Web Server on page 26 5 If you cannot access the Embedded Web Server and are sure that both the computer and printer have active connections to the same network the firewall security software could be blocking communication Temporarily turn off any firewall security software running on your computer and try to access the Embedded Web Server again If you can access it try using the printer for printing If you are able to access the Embedded Web Server and use your printer with the firewall turned off you need to reconfigure your firewall settings to allow the computer and printer to communicate with each other over the network If you are able to access the Embedded Web Server but are still unable to use the printer even with the firewall turned off try enabling the firewall software to recognize the printer 6 Ifyou have the HP software installed you can check the printer s status from your computer to check whether the printer is paused or offline preventing you from using it Windows a Click Start point to Settings then click Printers or Prin
86. ether IPSec is being used or not IPv4 address A unique identifier that identifies a particular node on an IPv4 network An IPv4 address consists of four integers separated by full stops Most networks in the world use IPv4 addresses IPv6 address A unique identifier that identifies a particular node on an IPv6 network An IPv address consists of up to 8 groups of hexadecimal digits separated by colons Each groups contains up to 4 hexadecimal digits Only a few new networks in the world use IPv6 addresses LED Light Emitting Diode a semiconductor device that emits light when electrically stimulated MAC address Media Access Control address a unique identifier used to identify a particular device on a network It is a lower level identifier than the IP address Thus a device may have both a MAC address and an IP address Network A network is a set of connections that pass data between computers and devices Every device is able to communicate with every other device in the same network This allows data to be moved between computers and devices and allows devices such as printers to be shared between many computers Nozzle One of many tiny holes in a printhead through which ink is deposited onto the paper Paper A thin flat material made to be written or printed on most commonly made from fibers of some kind which are pulped dried and pressed Platen The flat surface within the printer over which the paper passes while it
87. evebulvbudulsunatiedelentae 20 3 Seting Up Ihe printer vsiscsssscscscoscccvsscossosencosnssxsnconccsnsonsssendosnesadscodsssnsectissoesvensscdsenecssioonesaes 21 Inroduchom assisi ea e e T E EE E E EEE E a a 22 Automatic firmware updote 2sec seusichse assist vee inate Stiesiua bile ve esos flac asotamsealwntios neue tebieivanisDuebarnsiee 22 Turn email notifications on and off aicadsauaionashienvacunqraddasinnethudacrannaedstubinguasniadsauincnadbemograttaancemnarsls 22 T rmalerts on and off rastin ine A EE E E EE ee 22 Control access to the Embedded Web Server c ccccccesseceeetseeeeseeneeeeenneeeeeeeeeeeesseeeeeneteeeeeneas 24 Set Windows driver preferences saccus caniaucndenss Maddadantdadaenanse giaincdentinbadenatichainbs haldeawshenoobinngedearaned 24 Set p Web Servicesin soena ani a E EON E NE E EEA E Ea eTEN 24 4 Personalizing the printer sisssccsincesacessssisnssncnsdssnsesscatecsesascasocessnesvessnnssnamstadecsdonsteecnsescesoeses 25 Change the language of the front panel display c cccccesseceeeeseeeeeeeeeeeneeessnteeeeenseeeeeenseeeeess 26 ENWW iii Access the Embedded Web Server ccccseseescccceccsesesceceuecussescceauauuecescesauaessceseeeuseneesceeeeaa 26 Change the language of the Embedded Web Server cc ccccceeeeeeeesseeeeeeceeceesseesesnseeeenseeeeeeses 26 Access the AP UNY se atta sv tia v test eee ilo aga deo onde oa abe 27 Change the language of the HP Utility cccrsieeiesscencte
88. f you select Fast Normal or Speed in the driver If you try to print an image larger than this from these applications the bottom of the image may be clipped To print the whole image try these suggestions The driver dialog includes an option called Max application resolution which enables you to print successfully in this situation You will not normally need to change the default setting which is Auto However you can find the option in the Advanced tab under Document Options gt Printer Features Save the file in another format such as TIFF or EPS and open it with another application Use a RIP to print the file Some objects are missing from the printed image Large quantities of data may be necessary to print a high quality large format print job and in some specific workflows there may be issues that can lead to some objects missing from the output Here are some suggestions to help you to avoid this problem Tell the HP GL 2 driver to send the image as a bitmap Select a smaller page size and scale to the desired final page size in the driver or in the front panel Save the file in another format such as TIFF or EPS and open it with another application Use a RIP to print the file Reduce the resolution of bitmap images in your application software Select a lower print quality in order to reduce the resolution of the printed image fey NOTE If you are working under Mac OS X not all of these options are avail
89. g ways e In the Windows driver dialog go to the Paper Quality tab and look at the Print Quality section If you select Standard Options you will see a simple slider with which you can select speed or quality If you select Custom Options you will see the more specific options described above e Inthe Mac OS X Print dialog go to the Paper Quality panel and look at the Quality Options section If you select Standard quality options you will see a simple slider with which you can select speed or quality If you select Custom quality options you will see the more specific options described above NOTE You cannot change the print quality of pages that the printer is already receiving or has already received even if they have not started to print yet ENWW Print from a computer using a printer driver 43 Select paper size The paper size can be specified in the following ways NOTE The paper size specified here should be the paper size in which the document was created It is possible to rescale the document to a different size for printing See Rescale a print on page 46 In the Windows driver dialog select the Paper Quality tab then select your paper size from the Document Size list In the Mac OS X Page Setup dialog select your printer from the Printer list then select your paper size from the Paper Size list E NOTE If your application offers no Page Setup dialog please use the Print dialog Custo
90. have to disable it temporarily in order to find the printer You also have the options of searching for the printer by its hostname IP address or MAC address In some cases when the printer is not in the same sub net as the computer specifying the printer s IP address may be the only successful option 5 Follow the instructions on your screen to install the printer drivers and other HP software such as the HP Utility HP Designjet Preview and connections to HP Designjet ePrint amp Share HP Designjet ePrint amp Share allows you to create a copy of your document any time you print securely in the cloud in your private online print history This means that you can reprint your documents from anywhere To use HP Designjet ePrint amp Share you must create a password protected account to protect your documents If you have enabled Web Services on your printer you can print to your printer by email Just check the Web Services menu for the email address of your printer then send the file you want to print to that email address as an attachment ENWW Connect a computer to the printer by network Windows 15 Connect a computer to the printer by USB cable Windows You can connect your printer directly to a computer without going through a network by using the printer s built in Hi Speed USB device port A USB connection may be faster than a network connection but it has some disadvantages that you should bear in mind e The cab
91. igned colors 109 paper not flat 111 scratching 112 scuffing 112 stepped lines 108 vertical lines of different colors 114 white spots 114 printer does not print 129 printer does not start 129 printer emulation 48 printer models 4 printer software 9 Mac OS X uninstall 20 Windows uninstall 17 printer status 79 printer s main components 5 printer s main features 4 printhead about 77 align 81 cannot insert 119 clean purge 80 order 91 replace 82 specification 140 printhead cleaner specification 140 Index 147 printing 42 printing resolutions 140 Proactive Support 136 Q quality high 47 R rear view T120 6 rear view 1520 6 rescale a print 46 roll paper load 34 spindle load 33 unload 36 S safety precautions 2 scale a print 46 scratched prints 112 scuffed prints 112 security 24 ePrint amp Share 55 sheet paper load 36 unload 38 use multi sheet tray 38 sleep mode wait time 27 slow printing 129 smartphone 51 software 9 software update 89 specifications acoustic 142 ecological 142 environmental 142 functional 140 graphic languages 141 hard disk 142 ink supplies 140 margins 141 mechanical accuracy memory 142 paper size 140 physical 141 power 142 printing resolutions 140 spindle 94 roll load 33 stand 94 statistics ink cartridge 75 stepped lines 108 store the printer 88 148 Index 141 support services HP Care Packs 136 HP Customer Care 135 HP Proactive Support 136 HP Start Up Kit
92. ignjet ePrint amp Share and print them to an HP Designjet Web connected printer You can obtain these apps from the following sources e http www hp com go designijeteprinters e Your smartphone s application storefront For the latest information see http www hp com go eprintandshare You can use your 3G connection to print You do not need to be connected with the printer by wifi and you do not need a printer driver 1 Select the files to print from your Online Print History or from any other location connected to your HP Designjet ePrint amp Share account al Orange 3 pack History All amp A06Floorplan paf Print by email 51 2 An image of your print is displayed On some devices you can zoom in and out fy NOTE The orientation of the preview portrait landscape may not be the same as the orientation of the print c gt File preview Oo th 3 To print the file press the button 4 Select the printer if it is already listed or if necessary press Add a printer and give your printer s email address to add it to the list 5 Choose the print settings then press Print E NOTE Printing may not start immediately Select printer Printer name Whenever you print a document with HP Designjet ePrint amp Share it is saved in your Online Print History From other applications when there is an Open In option available select ePrint amp Share in order to print your do
93. iness and by setting your communication preferences you decide the information you need HP Start Up Kit The HP Start Up Kit is the DVD that comes with your printer it contains the printer s software and documentation ENWW Introduction 135 HP Care Packs and Warranty Extensions HP Care Packs and Warranty Extensions allow you to extend your printer s warranty beyond the standard period They include remote support On site service is also provided if necessary with two alternative response time options e Next business day e Same business day within four hours may not be available in all countries For more information on HP Care Packs please visit http www hp com go printservices HP Installation The HP Installation service unpacks sets up and connects the printer for you This is one of the HP Care Pack services for more information please visit http www hp com go printservices HP Proactive Support HP Proactive Support helps reduce costly printer downtime by preemptively identifying diagnosing and resolving printer issues before they become problems for you HP s Proactive Support tool is designed to help businesses of all sizes reduce support costs and maximize productivity all with the click of a mouse A component of the HP Imaging and Printing suite of services Proactive Support helps you gain control of your printing environment with a clear focus on maximizing the value of your investment
94. ing time to Optimal The front panel is frozen If the front panel displays a fixed image and you are unable to use it call HP Support see HP Customer Care on page 134 Cannot access the Embedded Web Server Alerts 130 If you have not done so already please read Access the Embedded Web Server on page 26 fey NOTE If you connect directly to your printer with a USB cable you cannot access the Embedded Web Server If you are using a proxy server try bypassing the server and accessing the Web server directly In Internet Explorer 6 for Windows go to Tools gt Internet Options gt Connections gt LAN Settings and check the Bypass proxy server for local addresses box Alternatively for more precise control click the Advanced button and add the printer s IP address to the list of exceptions for which the proxy server is not used In Safari for Mac OS X go to Safari gt Preferences gt Advanced and click the Proxies Change Settings button Add the printer s IP address or its domain name to the list of exceptions for which the proxy server is not used If you still cannot connect switch the printer off and back on with the Power key on the front panel Your printer can communicate two types of alerts Errors Mainly alerting you to the fact that the printer is unable to work normally However in the printer driver errors can also alert you to conditions that could ruin the print such as clipping even if the pri
95. inter has been off for a six weeks or more preparing the printhead could take up to 45 minutes A CAUTION If the printer remains off for a long period of time the printhead may become unusable In this case you need to replace the printhead with a new one X TIP Because preparing and purging the printhead uses both time and ink you are strongly recommended to leave the printer always on or in sleep mode whenever possible to maintain the health of the printhead In both cases the printer wakes up from time to time to maintain the printhead Thus you can avoid going through lengthy preparation processes before using your printer Firmware update There are various ways of downloading and installing firmware updates as described below you can choose whichever you find most convenient NOTE A firmware update package can be large you may want to consider whether there are any implications for your network or Internet connection e You can configure the printer to download firmware updates automatically whenever they become available see Automatic firmware update on page 22 The following options are available if you choose manual firmware updates e Using the front panel press Bj then Web Services gt Product update Press Check now to check whether new firmware is available If new firmware is available you are given the opportunity to download and install it e Using the Embedded Web Server select Firmwar
96. ions Printer auto select Q Paper Type Speed Any 5 Custom options Orientation Portrait Rendering resolution ppi Landscape Printing resolution dpi Printed on 210 00 x 297 00 mm Quality Settings 300 Automatic Chapter 8 Practical printing examples ENWW 5 you can scale the document in Project me ose Pome E a Paper Qualty Features Color _ Services Advanced Quick sets Factory Defaults Delete Resizing Options ArhC Al B4 ISO B3 ISO B2 ISO B4 JIS B3 JIS B2 JIS Super B A3 Super C A2 Super D A1 Document Size 210 00 x 297 00 mm Printed on 210 00 x 297 00 mm Roll Options Disable automatic cutter Remove top bottom blank areas Remove margins between pages Rotate by 90 degrees Autorotate From printer M Using Excel le 6g Home Insert Ac H colors f gt ced A Fonts i Margins Orientation O Effects z s Themes c10 C f 4 4 gt M Sheeti_Sheet2 Sheet3 Ready ENWW Page Layout Formulas Data Review View Add Ins Acrobat Hl lid Print Breaks Background Print Area Z Titles Letter Height Automatic BJ Scale 100 fa Scale to Fi
97. ions and try setting the quality level to Speed See Printing on page 42 Vertical lines of different colors If your print has vertical bands of different colors along it 1 Try using thicker paper choosing from the recommended paper types such as HP Heavyweight Coated Paper See Order paper on page 91 2 Try using higher print quality settings see Printing on page 42 For instance if you have set the Print Quality slider to Speed try setting it to Quality White spots on the print You may notice white spots on the print This is probably due to paper fibers dust or loose coating material To avoid this problem 1 Try cleaning the paper manually with a brush before printing to remove any loose fibers or particles 2 Always keep the cover of your printer closed 3 Protect your paper rolls and sheets by storing them in bags or boxes Colors are inaccurate 114 Chapter 13 Troubleshooting print quality issues ENWW If the colors of your print do not match your expectations try the following 1 2 4 Check that the paper type you have loaded corresponds to the paper type selected Check that you are printing on the correct side of the paper Check that you are using appropriate print quality settings For the most accurate colors select Normal or Best quality Print the Print Quality Diagnostic Report See The Print Quality Diagnostic Report on page 79 Colors are fading If you print on instant
98. ip contents by margins You can select this margins option from Advanced settings gt Paper Quality gt Margins Layout gt Print with margins gt Layout gt Clip contents by margins Use this option when the contents to be printed have white borders and a size equal to that of the paper you have selected The printer will use the white border for its margins and you will get a page of size equal to that which is selected in the driver Print from Adobe Photoshop 1 In Photoshop CS5 select File gt Print and then select your printer Color Manage v Document Profle U S Web Coated SOP v2 1 Printeri HP Desgnjet T120 v ENWW Print from Adobe Photoshop 65 2 Choose from the available paper sizes HP Designjet T120 Prope Papet Qualty Features Color Senicos Advanced Quick sets Fectory Defauts Paper Options 3 a sania 594 00 x 841 00 mm E currently loaded paper Printer information not available Print Quality Paper source Standard options Printer auto select 0 Hom spe Speed Quality Any lt Custom options Onentadon Oret Rendering resolution ppi 300 Landscape Printing resolution dpi Automatic me _ cancel _ If you do not find the paper size that you intend to use press the Custom button Enter the width the length and the name of your custom paper size Press the Save and OK buttons Width 8 27 3 00 24 25 Length 11 69 5 5
99. is meaning that if you share something with someone that person will have access only to the content of that specific shared file You can also unshare a file at any time in which case the link will no longer work and no one will be able to see the file any more E NOTE Anyone who has printed the file will still have it in his or her online print history HP support personnel have special account privileges to help in troubleshooting any issue you may have but they cannot download any of your files As part of the normal service operation HP performs regular backups of your data These backups are an automated process with only the software processes themselves having access to your dota HP Designjet ePrint amp Share is hosted in a first class data center Physical access to these premises is strictly controlled and restricted Only employees who have a legitimate business need can access the data center All the computers hosting the HP Designjet ePrint amp Share service are protected by a multi tiered firewall all the systems are constantly monitored and intrusion detection tests are run periodically The servers on which your files are stored have additional levels of security and isolation both physical and logical even from other services hosted in the same premises ENWW View and print from other content repositories 55 HP takes security and data privacy very seriously HP will not sell rent or lease your personal
100. ist e If you cannot find your printer s name with an IP Printing connection type check the box My printer is not in the list Click Continue 9 Continue following the instructions on the screen When you reach the Printer Queue Created screen click Quit to exit or Create New Queue if you want to connect another printer to the network 10 When the HP Printer Setup Assistant has finished you can remove the DVD from the DVD drive If the printer driver is already installed the HP Printer Setup Assistant can be run at any time from the DVD Connect a computer to the printer by USB cable Mac OS X You can connect your printer directly to a computer without going through a network by using the printer s built in Hi Speed USB device port A USB connection may be faster than a network connection but it has some disadvantages that you should bear in mind e The cable is of limited length e Itis more difficult to share the printer e You cannot use Web Services e You cannot use automatic firmware updates fy NOTE The use of non certified USB cables can lead to connectivity problems Only cables certified by the USB Implementor s Forum http www usb org should be used with this printer Printer software installation The following instructions apply if you intend to print from software applications using a printer driver See Printing on page 42 for alternative ways of printing 1 Make sure the printer is either t
101. jams 103 The printer displays out of paper when paper is available If the roll has become loose from its core it will not feed correctly and the printer will not load the paper If possible tighten the paper to its core or load a new roll Prints do not fall neatly into the bin e Ensure the bin is correctly installed e Ensure the bin is open e Ensure the bin is not full e Paper often tends to curl near the end of a roll which can cause output problems Load a new roll or remove prints manually as they are completed The sheet stays in the printer when the print has been completed The printer holds the paper to allow the print to dry after printing see Change the drying time on page 40 If the paper is only partially ejected after the drying time gently pull the sheet out of the printer If the automatic cutter is disabled use the Form feed and cut option in the front panel see Form feed with or without cutting on page 41 The paper is cut when the print has been completed By default the printer cuts the paper after the drying time has been completed see Change the drying time on page 40 You can disable the cutter see Turn the automatic cutter on and off on page 40 The cutter does not cut well By default the printer is set to cut the paper automatically after the drying time has been completed If the cutter is turned on but not cutting correctly check that the cutter rail is clean and clear of any obstacle
102. k cartridge and printhead issues e Cannot insert an ink cartridge Ink cartridge status messages e Cannot insert the printhead 118 Chapter 14 Troubleshooting ink cartridge and printhead issues ENWW Cannot insert an ink cartridge 1 2 3 Check that you have the correct type of cartridge model number Check that the colored label on the cartridge is the same color as the label on the slot Check that the cartridge is correctly oriented with the letter or letters marking the cartridge label rightside up and readable A CAUTION Never clean inside the ink cartridge slots Ink cartridge status messages These are the possible ink cartridge status messages OK The cartridge is working normally with no known problems Missing or Damaged There is no cartridge present or it is not correctly connected to the printer shown with an X on the status screen Low The ink level is low Out of ink The cartridge is empty Not genuine HP The cartridge is not a genuine HP cartridge Wrong slot The cartridge has been inserted into the wrong slot Incompatible The cartridge is incompatible with this printer Cannot insert the printhead ENWW 1 2 3 4 Check that you have the correct type of printhead model number Check that you have removed the orange protective cap from the printhead Check that the printhead is correctly oriented Check that you have correctly latched the printhead see Rep
103. l or paper at during the alignment process If the paper has not been inserted straight follow the instructions on the front panel If you would like to start the load process again cancel the process on the front panel and rewind the roll from the end of the spindle until the edge is removed from the printer fey NOTE If the roll has become loose around the core the printer cannot load the paper Unsuccessful sheet load Check that the sheet is more than 329 mm 12 95 in wide A3 If it is that width or less load it from the multi sheet tray Guide the sheet especially thick papers when the printer initially feeds the sheet Ensure that the sheet is aligned with the reference line on the roll cover Do not attempt to straighten the sheet during the loading process unless instructed to by the front panel display Do not use hand cut sheets which may be of irregular shapes Use only purchased sheets In case of any problem please follow the instructions given on the front panel display If you would like to start the load process again cancel the process on the front panel the printer ejects the sheet from the front of the printer 96 Chapter 12 Troubleshooting paper issues ENWW Unsuccessful load from the multi sheet tray e Check that you have not loaded too many sheets into the tray The maximum number of sheets depends on the paper thickness around 50 sheets of plain standard paper e Check that the sheets a
104. lace the printhead on page 82 Cannot insert an ink cartridge 119 15 Troubleshooting data communication issues e Communication failures between computer and printer e Wired network issues e Wireless network issues e Web Services issues e The network configuration page 120 Chapter 15 Troubleshooting data communication issues ENWW Communication failures between computer and printer Some symptoms are e The front panel display does not show the Printing message when you have sent an image to the printer e Your computer displays an error message when you are trying to print e Your computer or printer hangs stays idle while communication is taking place e Your printed output shows random or inexplicable errors misplaced lines partial graphics etc To solve a communication problem e Ensure that you have selected the correct printer in your application see Printing on page 42 e Ensure that the printer works correctly when printing from other applications e Remember that very large prints may take some time to receive process and print e Ifthe printer is connected to a network check the printer connectivity status the printer should have an IP address and it should match the IP address specified in the printing computer If the addresses do not match then configure it correctly if the issue persists check your network configuration or try connecting to the printer by USB cable
105. lack and white output with no gray shades In this case only black ink will be used for printing The Print in pure black and white option is not supported when printing on glossy paper Color management 49 7 Web connected printing Your printer can be connected to the Web providing various benefits e Automatic firmware updates see Firmware update on page 88 e Print on HP ePrinters from almost anywhere e Print on HP ePrinters from almost any device including smartphones tablets and laptops See http www hp com go designjeteprinters for more detailed information You can enable Web Services when setting up the printer see Set up Web Services on page 24 or the Assembly Instructions for more information Alternatively you can do it later by pressing i on the home screen and following the instructions on the front panel IMPORTANT The printer must be connected to a network connect an Ethernet cable for a wired connection or start the Wireless Wizard in the Connectivity menu for a wireless connection See Connecting the printer on page 13 Print remotely with HP Designjet ePrint amp Share If you are working from home and you want to print to your office printer you can print using HP Designjet ePrint amp Share 1 From your application send the file to print selecting your printer 2 As you are not locally connected to the printer a dialog appears asking you if you are trying to print l
106. le area for the paper size you have loaded printable area paper size margins Check what your software understands to be the printable area which it may call printing area or imageable area For example some software applications assume standard printable areas that are larger than those used in this printer If you have defined a custom page size with very narrow margins the printer may impose its own minimal margins clipping your image slightly You may want to consider using a larger paper size Colors are fading 115 If your image contains its own margins you may be able to print it successfully by using the Clip Contents by Margins option see Select margins options on page 45 If you are trying to print a very long image on a roll check that your software is capable of printing an image of that size You may have asked to rotate the page from portrait to landscape on a paper size that is not wide enough If necessary reduce the size of the image or document in your software application so it fits between the margins There is another possible explanation for a clipped image Some applications such as Adobe Photoshop Adobe Illustrator and CorelDRAW use an internal 16 bit coordinate system which means that they cannot handle an image of more than 32 768 pixels NOTE An image 32 768 pixels long would print at a length of 1 39 m 54 61 in if you select Best or Quality in the driver 2 78 m 109 23 in i
107. le is of limited length e It is more difficult to share the printer e You cannot use Web Services e You cannot use automatic firmware updates NOTE The use of non certitied USB cables can lead to connectivity problems Only cables certified by the USB Implementor s Forum http www usb org should be used with this printer Printer software installation The following instructions apply if you intend to print from software applications using a printer driver See Printing on page 42 for alternative ways of printing 1 Do not connect the computer to the printer yet You must first install the printer software on the computer as follows 2 Insert the HP Start up Kit DVD into your DVD drive If the DVD does not start automatically run the setup exe program in the root folder of the DVD 3 Navigate to the Software Installation button and press it 4 Press the Install Software button 5 In some cases you may see a message warning you that the installer would need to communicate through the firewall in order to search the network for printers As you have no need to do this you can check the box Continue installation without searching the network 6 If you see a list of networked printers select Help me find my printer including network and USB connected printers 7 Select USB Cable Ey NOTE You can connect your printer and complete the installation later if you preter To do so check the box marked w
108. like further guidance on this procedure please see the Service Manual Recalibrate the paper advance Accurate paper advance is important to image quality because it is part of controlling the proper placement of dots on the paper If the paper is not advanced the proper distance between printhead passes light or dark bands appear in the print and image grain may increase The printer is calibrated to advance correctly with all the papers appearing in the front panel When you select the type of loaded paper the printer adjusts the rate at which to advance the paper while printing However if you are not satisfied with the default calibration of your paper you may need to recalibrate the rate at which the paper advances See Troubleshooting print quality issues on page 106 to determine whether paper advance calibration will solve your issue Recalibrating the paper advance procedure 1 From the front panel press Bj then Image Quality Maintenance gt Paper advance calibration gt Calibrate ready paper The printer automatically recalibrates the paper advance and prints a paper advance calibration image 2 Wait until the front panel displays the status screen and re print your print ey NOTE The recalibration procedure takes approximately three minutes Do not worry about the paper advance calibration image The front panel display shows any errors in the process If you are satisfied with your print continue using this calibration
109. lled on the computer you are using you will see a generic screen that allows you to select the remote printer and change basic settings 6 Press the Print button again to send your document to print To print on any printer use the option Print to PDF This creates a copy of your document in your computer which you can print later ENWW View and print from the HP Designjet ePrint amp Share website 53 54 Print from HP Designjet ePrint amp Share using the printer s front panel HP Designjet ePrint amp Share allows you to print files on any Web connected printer when you want You don t need a computer you can use the printer s front panel 1 5 6 Chapter 7 Web connected printing Press the Web Services icon Multi sheet tray is ready Multi sheet tray Sign in to HP Designjet ePrint amp Share using your registered email address and password The event categories are listed Select the category you require A Online Print History E Printed scanned Shared with me amp a AO6Distribution 4i 13 02 33am 232 K HP Designjet T900 document name 4 16 2013 02 31am HP Designjet T900 C A04Revision Sort by Choose the print settings before printing the document The specific print settings that you will see depend on the printer model Print settings Media source Roll size Rotate 90 Print quality Copies Return to the preview screen and send the document to
110. m paper sizes If you want to choose a paper size that is not included in the list of standard paper sizes there are various different ways to specify it Use the Windows printer driver 1 2 3 4 A Select the Paper Quality tab Press the Custom button Enter the name and dimensions of your new paper size Press OK The new paper size is automatically selected custom paper size created in this way has the following characteristics The paper size is permanent It will not disappear if the driver is closed or the computer is turned off The paper size is local to the printer queue It will not be seen from other printer queues in the same computer In Domain server networks the paper size is local to the computer It will not be seen from other computers sharing the printer queue In Workgroup networks the paper size will be shared among all the computers sharing the printer queue If the printer queue is deleted the paper size is deleted with it Use Windows forms 44 1 Windows Vista or XP From the Start menu or from the Control Panel select Printers then from the File menu select Server Properties Windows 7 From the Start menu or from the Control Panel select Devices and Printers then Select Printer In the Forms tab check the Create a new form box Enter the name and dimensions of your new paper size Leave the margins as 0 00 Press the Save Form button Chapter 6 Printing ENWW 5
111. mm ArhD Roll Options A2 E Disable automatic cutter 84050 E Remove top bottom blank areas B3 ISO E Remove margins between pages Ete Rotate by 90 degrees B3 JIS Autorotate Super B A3 Roll wid From printer Super D A1 Ap Print and scale from Microsoft Office 73 9 Handling ink cartridges and printhead e About the ink cartridges e Storage of anonymous usage information e Check ink cartridge status e Replace an ink cartridge e About the printhead 74 Chapter 9 Handling ink cartridges and printhead ENWW About the ink cartridges Ink cartridges store the ink and are connected to the printhead which distributes the ink on the paper To purchase additional cartridges see Accessories on page 90 A CAUTION Observe precautions when handling ink cartridges because they are ESD sensitive devices see the Glossary on page 143 Avoid touching pins leads and circuitry Storage of anonymous usage information Each ink cartridge contains a memory chip that assists in the operation of the printer In addition this memory chip stores a limited set of anonymous information about the usage of the printer which can include the following the date when the cartridge was first installed the date when the cartridge was last used the number of pages printed using the cartridge the page coverage the frequency of printing the printing modes u
112. mommaayebaeniateiiveninbatnd 5 UTS PS A e lal EEEE EAEE EE E EAA EAE E N 7 Printer sowa Eeee e E E EA E EE EENE 9 NV iS 0 cetera ne ascend bso ot atta A N 9 Turn the printer on and off ponsccioisinwintveninteanteitm serra penn nebvnnineunteansecninaDelasenbootiea tea niansavdviaieemaueteinat 10 The printer s internal prints ich re eset conde ncepenoraesenreeelues eva ae eee eur ene 11 2 Connecting ihe Printer ssiiccsisicccacsassncasscsusswshancansbusecscansnsansnnauwanediensinengussussagnscasaauasaaneacaiwaden 13 Choose which connection method to use cecccceeeseeeeeeeeceeeeesceeeeeaceeceeaeeeeeeseeesesaeeeeesseesenteeeeeens 14 Connect the printer to your network ses vcw sitnsniesineibicesiiniyls inbicdoy penashedbdvswnid ewsviele Mein nBeiidoilenseeinct Nerina Said 14 Connect a computer to the printer by network Windows ccccccceeeesteeeeeeseeeeseeteeeeeeseteeeenaes 15 Connect a computer to the printer by USB cable Windows ccceesseeeeeeeeeeeeeeeeeeneeeeeeteeeees 16 Uninstall the printer software Windows Sasccranexundinvicardiuna dhiindsnsdneaancsnnsieweibvtanvadnnvbnebwensnesaiibinnsieds 17 Connect a computer to the printer by network Mac OS X cccececeeeeseeceseeeeeeeseeeeeeensseeetetseeeenses 17 Connect a computer to the printer by USB cable Mac OS X ceececcceceeeesceeeeeeeeeneeeeeeeeteeeeeeneaes 19 Uninstall the printer software Mac OS X cisiiewsinscsrccanieddatiesnntebawssibeinnddlatietenbistvdav
113. move the printer 88 ENWW N network configuration page 126 network settings 28 network troubleshooting wired 122 network troubleshooting wireless 123 O order accessories 94 ink cartridges 91 paper 91 printhead 91 P page size 44 paper advance 41 calibrate the paper advance 87 cannot load 96 cut after printing 104 economical use of 47 form feed 41 form feed and cut 41 incorrect out of paper 104 jam due to cut strip 103 loading error messages 97 maintenance 40 mismatch 99 not cut well 104 not flat 111 output problems in bin 104 paper not in driver 98 print on loaded paper 46 99 printed on wrong paper 99 retained by printer 104 roll jammed 100 roll loose on spindle 105 select type 46 size 44 sizes max and min 140 tray jammed 101 view information 39 paper not in driver 98 paper types 91 PDF clipped 117 PDF missing objects 117 Photoshop print from 65 physical specifications 141 platen cleaning 113 ports 7 power on off 10 power specifications 142 preferences Windows driver 24 print by email 51 print from printer driver 43 print from ePrint amp Share 50 print quality select 43 print quality diagnostic report 79 print quality problems banding 107 black ink comes off 113 blurred lines 110 discontinuous lines 109 edges darker than expected 114 edges stepped or not sharp 113 general 107 graininess 111 horizontal lines 107 inaccurate line lengths 110 ink marks 112 line thickness 108 misal
114. n Print and select the name of your printer Pid Ol Presentationd Microsoft PowerPoint n Home Inset Design Transitions Animations SlideShow Review View Add Ins Acrobat gt Q ld Save 5 Print E Save As Si Copies 1 F oi moa Print E Close Info Printer HP Designjet T120 Recent a Ready Printer Properties New Settings Print All Slides Print entire presentation Save amp Send Slides Help E Full Page Slides p Print 1 slide per page ER Add ins pepeg s Collated Ramas SE 23 123 123 Exit x g Edit Header amp Footer 41 fl gt 2 Select Printer Properties gt Features gt Print document on to scale the document to a particular size HP Designjet T120 Properties Paper Qualty Features Color Services Advanced Quick sets Factory Defaults z Gases debt Resizing Options AL X of actual size 100 Roll Options Document Size 594 00 x 841 00 mm Printed on 594 00 x 841 00 mm Disable automatic cutter Remove top bottom blank areas Rotate by 90 degrees Remove margins between pages Autorotate ji From printer 68 Chapter 8 Practical printing examples ENWW 3 Select the Paper Quality tab then select Paper Source and Paper Type ges HP Designjet T120 Properties 7 Paper Qualty Feature
115. net or Wi Fi connection e Includes Web connected features such as automatic firmware upgrades HP Designjet ePrint amp Share and HP ePrint e Handles roll and cut sheet paper with a multi sheet tray e Color emulations see Printer emulation on page 48 e Economode for printing economically e Ink and paper usage information available from the Embedded Web Server see Access the Embedded Web Server on page 26 e Supplies information troubleshooting and firmware updates available from the HP Utility see Access the HP Utility on page 27 e Access to the online HP Support Center see HP Support Center on page 135 4 Chapter 1 Introduction ENWW The printer s main components Front view T520 _ Multi sheet tray extenders Top cover Output tray extenders Bin Output platen Ink cartridges Ink cartridge cover Front panel 2 oS K 2S OS SP Printhead carriage 10 Printhead ENWW The printer s main components 5 Rear view T520 1 Roll cover Communication ports Power socket A O N Multi sheet tray Rear view T120 1 Blue stop 2 Spindle 3 Paper roll 6 Chapter 1 Introduction ENWW Communication ports 1 Hi Speed USB device port to connect a computer 2 Fast Ethernet port to connect to a network The front panel ENWW The front panel is a touch sensitive screen with a graphical user interface it is located on the front left of the printe
116. ng the following methods e Bonjour e TCP IP The following instructions apply if you intend to print from software applications using a printer driver See Printing on page 42 for alternative ways of printing Before you begin check your equipment e The printer should be set up and on e The Ethernet switch or router should be on and functioning correctly e The printer and the computer should be connected to the wired or wireless network See Connect the printer to your network on page 14 Now you can proceed to install the printer software and connect to your printer Bonjour connection 1 Go to the front panel and press g or BA Note the mDNS service name of your printer Insert the HP Start up Kit DVD into your DVD drive 2 3 Open the DVD icon on your desktop 4 Open the Mac OS X HP Designjet Installer 5 Follow the instructions on your screen ENWW Uninstall the printer software Windows 17 The printer software is installed including the printer drivers and other HP software such as the HP Utility HP Designjet Preview and connections to HP Designjet ePrint amp Share HP Designjet ePrint amp Share allows you to create a copy of your document any time you print securely in the cloud in your private online print history This means that you can reprint your documents from anywhere To use HP Designjet ePrint amp Share you must create a password protected account to protect your documents
117. ng the printer ENWW 5 Paper handling ENWW General paper loading advice Load a roll onto the spindle Load a roll into the printer Unload a roll Load a single sheet Unload a single sheet Use the multi sheet tray View information about the paper Maintain paper Change the drying time Turn the automatic cutter on and off Form feed with or without cutting 31 General paper loading advice You can load paper into the printer in three different ways from a roll as a single sheet or as a stack of single sheets from the multi sheet tray Only one of these methods can be used at a time and switching from one to another is manual it is not done automatically A CAUTION Make sure the printer wheels are locked the brake lever is pressed down to prevent the printer from moving A CAUTION All paper must be 280 mm 11 in or wider A4 and letter paper should not be loaded in landscape orientation TIP For photo paper wear cotton gloves to avoid transferring oils onto the paper a photo pap g g pap DW A CAUTION Keep the bin closed throughout the loading process 32 Chapter 5 Paper handling ENWW Load a roll onto the spindle 1 If your printer is a T520 open the roll cover PPA 2 Remove the spindle from the printer A WARNING Do not insert your fingers into the spindle supports during the removal process 3 The spindle has a stop at each
118. nt panel on page 7 Whichever method you used the language selection menu should now appear on the frontpanel display Press your preferred language Access the Embedded Web Server The Embedded Web Server enables you to manage your printer remotely using an ordinary Web browser running on any computer To access the Embedded Web Server you must have a TCP IP connection to your printer You can access the Embedded Web Server indirectly through the HP Utility if you connect to your printer with a TCP IP connection wired or wireless The following browsers are known to be compatible with the Embedded Web Server e Internet Explorer 7 and later e Opera 8 and later e Mozilla Firefox 2 and later e Safari 3 and later e Google Chrome 3 and later To access the Embedded Web Server on any computer open your Web browser and type the IP address of your printer You can see your printer s IP address on the front panel by pressing pA or g If you have followed these instructions but failed to get through to the Embedded Web Server see Cannot access the Embedded Web Server on page 130 Change the language of the Embedded Web Server The default language in which the Embedded Web Server first appears is the language you have selected for your browser If this language is not supported by the Embedded Web Server the Embedded Web Server will appear in English however you can change it to any supported language The languages sup
119. nter is able to print Warnings Alert you when the printer needs attention either for an adjustment such as a calibration or for a possible unprintable situation such as a preventive maintenance or low ink There are four different alerts communicators within your printer s system Front panel display The front panel shows only the most relevant alert at a time In the case of a warning it disappears after a timeout There are permanent alerts such as ink cartridge low on ink that reappear when the printer becomes idle and there is not another more severe alert Embedded Web Server The upper right corner of the Embedded Web Server window shows the printer status If there is an alert in the printer the status shows the alert text Chapter 16 Troubleshooting general printer issues ENWW ENWW Driver The driver shows alerts The driver warns about job configuration settings that may produce a problem in the final output If the printer is not ready to print it displays a warning HP Utility If the HP Utility is installed alerts can be automatically displayed under Windows and Mac OS X a new panel opens on your screen with a list of alerts for each printer This display of alerts can be activated under Mac OS X through the HP Printer Monitor on under Windows by the Alerts Settings in the HP Designjet Utility You can also see the list of active alerts in the Overview tab of the HP Designjet Utility for Windows By default error
120. nter software 9 For the latest information see http www hp com go designjeteprinters HP Designjet ePrint amp Share With HP Designjet ePrint amp Share you can print from a conference room job site or even home This free Web service makes it easy to access and print large format documents using your tablet smartphone laptop or printer touchscreen Print from virtually anywhere Use your tablet smartphone laptop or printer touchscreen to print where and when you need e Plot to print seamlessly from AutoCAD WS e Send files to print by email to your HP Designjet ePrinter Save your files online in the cloud Every time you print using HP Designjet ePrint amp Share a copy of your file is saved in your HP Designjet ePrint amp Share account so finding files for reprints becomes a breeze e Access files saved to the cloud using your online print history e Keep your projects safeguarded with trusted HP security features Collaborate with ease Whether your files are stored in your HP Designjet ePrint amp Share account or an FTP site HP Designjet ePrint amp Share makes it easy to view share and print files e Share files using an automatically generated hyperlink e Access all your FTP sites in one place Turn the printer on and off If you wish to turn the printer on or off the normal and recommended method is to use the Power key on the front panel However if you plan to store the printer for
121. ny stage of the paper loading process see The paper cannot be loaded successfully on page 96 Unload a roll If there is paper on the roll you can unload it from the front panel press then Unload roll Afterwards the multi sheet tray will become the default active paper source If the end of the paper is no longer attached to the core the front panel asks you to unload the roll manually After unloading the multi sheet tray is the default active paper source Load a single sheet fey NOTE Roll paper and single sheets use the same input slot in the printer 36 Chapter 5 Paper handling ENWW Ey NOTE Sheets of width 329 mm 12 95 in or less should be loaded from the multi sheet tray Tat the front panel press g then Load single sheet 2 Ifa roll is already loaded you have to wait while it is automatically unloaded 3 Select your paper category and type If you do not see your paper type in the front panel press More paper types If you still cannot find your paper type in the whole list see The paper type is not in the driver on page 98 4 If your printer is a T520 open the roll cover nside the printer s paper path Z WARNING Do not push your fingers i 6 Align the sheet with the blue line ENWW Load a single sheet 37 7 Press OK on the front panel to feed the paper into the printer Guide the sheet into the printer this is especially important with thicker papers 8
122. o graphic arts or call us on the telephone see Contact HP Support on page 137 29 TIP By taking just a few minutes to register you can improve your experience with HP and enjoy more efficient support Click http register hp com to start Also click http www hp com go alerts to get connected with Designjet updates including product fixes and enhancements HP Professional Services HP Support Center Enjoy a world of dedicated services and resources to ensure you always get the best performance from your HP Designjet printers and solutions Join the HP community at the HP Support Center your large format printing community for 24x7 access to e Multimedia tutorials e Step by step how to guides e Downloads the latest printer firmware drivers software etc e Technical support online troubleshooting customer care contacts and more e Workflows and detailed advice for completing various printing tasks from particular software applications e Forums for direct contact with the experts both HP and your colleagues e Warranty tracking online for your peace of mind e Latest product information printers supplies accessories software etc e Supplies Center for all you need to know about ink and paper The HP Support Center can be found at http www hp com go T120 support or http www hp com go T520 support By customizing your registration for the products you have purchased and your type of bus
123. o the checkmark Right click the printer icon for the version of the printer driver that is connected wirelessly and select Set as Default Printer 8 Try restarting the HP Network Device Support service Windows only e Delete any print jobs currently in the print queue On the desktop right click My Computer or Computer then click Manage Double click Services and Applications then click Services Scroll down the list of services right click HP Network Devices Support then click Restart After the service restarts try using the printer over the network again If you are able to use the printer over the network your network setup was successful If you still cannot use the printer over the network or if you have periodic problems in doing so your firewall may be interfering or there may be a problem with your network configuration or router Contact the person who set up your network or the router manufacturer for help Add hardware addresses to a wireless access point WAP MAC filtering is a security feature in which a WAP is configured with a list of MAC addresses also called hardware addresses of devices that are allowed to gain access to the network through the WAP If the WAP does not have the hardware address of a device attempting to access the network ENWW Wireless network issues 125 the WAP denies the device access to the network If the WAP filters MAC addresses then the printer s MAC address m
124. ocally or remotely through the cloud 3 Select the option Print remotely through the cloud and sign in to your account 4 If you already set up the printer it will appear in the list Otherwise you will need to add the printer s email address 5 After selecting the printer select Continue The driver dialog appears in which you can select print settings Ey NOTE When printing remotely no print preview is available 6 Click Print and your document is sent to print on your Web connected printer 50 Chapter 7 Web connected printing ENWW Print by email After you have enabled Web Services you can print to your printer by email Just check the Web Services menu or the ePrint menu for the email address of your printer then send the file you want to print to that email address as an attachment In this way you can print from anywhere with an Internet connection without needing any printer driver There are a few limitations that you should bear in mind e The attached files to be printed must be in PDF JPEG or TIFF formats e The maximum file size is 10 MB but your email server may have a lower limit e Files are printed in the original document size at 100 scale in normal quality in color and normally in portrait orientation some printers may offer autorotation Print from a smartphone or tablet ENWW The HP Designjet ePrint amp Share apps enable you to access files on your mobile device or in HP Des
125. ontact HP Support on page 137 Maintenance 1 advised Contact HP Support See Contact HP Support on page 137 Maintenance 2 advised Maintenance 3 advised Contact HP Support See Contact HP Support on page 137 Contact HP Support See Contact HP Support on page 137 One or more cartridges appear to be missing or damaged Insert cartridges of the correct color as needed See Replace an ink cartridge on page 76 Paper jam See The roll has jammed on page 100 or The multi sheet tray has jammed on page 101 Paper width is smaller than the minimum size supported by the selected paper source Load cancelled Remove the paper and load paper of the correct size Loaded paper is too wide Manual unload required Remove the paper manually and load paper of the correct size Paper too far from lateral load line Please try again Remove and reload the paper Please manually unload roll paper and try again Single sheet is loaded with too much skew Press Eject to unload paper The current job has been cancelled because the roll is out of paper Load the roll and send the job again Rewind the roll manually Remove and reload the paper Load a new roll Chapter 17 Front panel error messages Table 17 1 Text messages continued Message You are printing a multipage job Load another sheet to continue printing or cancel the job Multi sheet tray is out of pa
126. ou know that they do not meet your requirements TIP If you intend to reuse a particular group of settings repeatedly you can save those settings under a name of your own choice and recall them later A saved group of settings is known as a quick set in the Windows printer driver Select print quality The printer has various print quality options because best quality printing requires some loss of speed while fast printing implies some reduction in print quality Therefore the standard print quality selector is a slider that allows you to choose between quality and speed With some paper types you can choose a compromise position between the two Alternatively you can select from the custom options Best Normal and Fast If you select Fast you can also select Eeonomode which uses a lower rendering resolution and consumes less ink It therefore increases printing speed even further but reduces print quality Economode can be selected only from the custom options not from the slider There is also a supplementary custom option that may have an effect on print quality Maximum detail See High quality printing on page 47 NOTE In the Windows driver dialog the rendering resolution for your job is displayed in the Custom Print Quality Options dialog box select Custom options and then Settings In the Mac OS X Print dialog it is displayed in the Summary panel You can select print quality options in the followin
127. output tray and marks on the print oy NOTE If you cancel the drying time during a print the printer may not feed and cut the paper right away due to the printhead maintenance which runs in parallel If the dry time is zero the printer cuts the paper and then performs the printhead maintenance However if the dry time is greater than zero the printer does not cut the paper until after the printhead maintenance has completed Turn the automatic cutter on and off To turn the printer s paper cutter on or off go to the front panel and press Bg then Printer preferences gt Print retrieval gt Enable cutter and change the cutter option The default setting is On NOTE f the cutter is turned off it will not cut the paper between jobs but it will continue to cut the paper on loading and unloading rolls 2 TIP To cut roll paper while the automatic cutter is disabled see Form feed with or without cutting 7 on page 41 40 Chapter 5 Paper handling ENWW Form feed with or without cutting If you go to the front panel and press By then Form feed and cut the printer advances the paper and makes a straight cut across the front edge There are at least two possible reasons why you might want to do this e To trim the leading edge of the paper if it is damaged or not straight e To feed and cut the paper when the automatic cutter has been disabled fy NOTE The printhead is serviced after each print and the pap
128. pe g m Length Width Part numbers HP Bond and Coated Paper HP Recycled Bond Paper 80 45 7 m 150 ft 420 mm 16 54 in A2 CG892A E 610 mm 24 in CG889A EN 914 mm 36 in CG890A EN HP Universal Bond Paper 80 45 7 m 150 ft 594 mm 23 39 in A1 Q8003 lt A AJ 610 mm 24 in Q1396A 914 mm 36 in Q1397A HP Bright White Inkjet Paper 90 45 7 m 150 ft 420 mm 16 54 in A2 Q1446A EJ 594 mm 23 39 in A1 Q1445A EJ 610 mm 24 in C1860A LN C6035A AEJ 841 mm 33 11 in A0 Q1444A EJ 914 mm 36 in C1861A LN C6036A AEJ HP Universal Coated Paper 95 45 7 m 150 ft 610 mm 24 in Q1404A AEJN 914 mm 36 in Q1405A AEJN HP Coated Paper 90 45 7 m 150 ft 420 mm 16 54 in A2 Q1443A J 457 mm 18 in Q7897A EJN 594 mm 23 39 in A1 Q1442A EJ 610 mm 24 in C6019B 841 mm 33 11 in AO Q1441A EJ 914 mm 36 in C6020B HP Universal Heavyweight Coated 120 30 5 m 100 ft 610 mm 24 in Q1412A AEJN a 914 mm 36 in Q1413A HP Heavyweight Coated Paper 131 30 5 m 100 ft 610 mm 24 in C6029C AEJN 914 mm 36 in C6030C HP Yellow Colored Paper 92 45 7 m 150 ft 914 mm 36 in Q1760A EN HP Technical Paper HP Natural Tracing Paper 90 45 7 m 150 ft 594 mm 23 39 in A1 Q1439A J 610 mm 24 in C3869A 914 mm 36 in C3868A HP Translucent Bond Paper 67 45 7 m 150 ft 610 mm 24 in C3860A AJN 914 mm 36 in C3859A LN 92 Chapter 11 Accessories Table 11 3 Roll paper continued
129. per Load paper in multi sheet tray and press OK to continue printing or cancel the job End of roll has been reached It is not possible to load the roll Recommendation Load another single sheet Load paper into the multi sheet tray Load a new roll Missing or failed printhead Remove and reinsert the same printhead or try cleaning the electrical connections If necessary insert a new printhead See Replace the printhead on page 82 NOTE The error message does not permit returning to the home screen to start the printhead replacement Instead press Show more Refilled or depleted cartridge detected Check the cartridge Used cartridges might not have enough ink to complete startup Open ink door to replace the cartridges A new printhead has been inserted without a new set of ink cartridges Replace the cartridges not marked as new See Replace an ink cartridge on page 76 Wrong file format The file format is incorrect or not supported The printer cannot process the job which will be discarded Out of memory The printer cannot complete the job Resend the job selecting Send job as bitmap in the driver go to the Advanced tab then Document options gt Printer features Table 17 2 Numerical error codes Error code Recommendation 01 1 10 Restart the printer 02 10 There may be a paper or carriage jam Check and clear the paper path if necessary 03 0 10 The batter
130. ported by the Embedded Web Server are English Portuguese Spanish French Italian German Polish Russian Simplified Chinese Traditional Chinese Korean and Japanese There is a tab at the top right of the window to select language 26 Chapter 4 Personalizing the printer ENWW Access the HP Utility The HP Utility enables you to manage your printer from a computer with a USB TCP IP or Wi Fi connection e Under Windows start the HP Utility from your desktop shortcut or from Start gt All Programs gt Hewlett Packard gt HP Designjet Utility gt HP Designjet Utility This launches the HP Designjet Utility showing the HP Designjet printers installed on your computer e Under Mac OS X launch the HP Utility from your dock shortcut or by selecting STARTUP_DISK gt Library gt Printers gt hp gt Utilities gt HP Utility This launches the HP Utility showing the HP Designjet printers installed on your computer When you select your printer in the left pane everything that appears in the right pane is specific to that printer Change the language of the HP Utility The HP Utility can work in the following languages English Portuguese Spanish Catalan Windows only French Italian German Russian Simplified Chinese Traditional Chinese Korean and Japanese e Under Windows the language will be adjusted to your regional language settings as defined in the Windows Control Panel e Under Mac OS X the language is change
131. print It will not start printing immediately ENWW View and print from other content repositories You may be able to connect your HP Designjet ePrint amp Share account to other content repositories such as FTP sites in which case you can use HP Designjet ePrint amp Share to print directly from those repositories For further information see Create your Online Print History Documents are automatically added to your Online Print History in each of the following cases e Whenever you print using the HP Designjet ePrint amp Share driver and you are logged into HP Designjet ePrint amp Share e Whenever you print from the front panel using HP Designjet ePrint amp Share e Whenever you print from the the mobile app on your smartphone or tablet e Whenever you print from an FTP site using HP Designjet ePrint amp Share or the mobile app Share files in your Online Print History You can share any of the files in your Online Print History with your colleagues For further information see http www hp com go eprintandshare HP Designjet ePrint amp Share security When you add new content to your Online Print History by printing only you will have access to that content but whenever you choose to share a file which you do by sharing a special link with your colleague anyone who has that link and an HP Designjet ePrint amp Share account can access your file The access control mechanism is on a file by file bas
132. r It gives you complete control of your printer from the front panel you can print view information about the printer change printer settings perform calibrations and tests and so on The front panel also displays alerts warning and error messages when needed HP DESIGNJET Multi sheet tray is ready ga p S cs amp g Roll Multi sheet tray Single sheet ePrint amp Share The front panel has a large central area to display dynamic information and icons On the left and right sides you can see up to six fixed icons at different times Normally they are not all displayed at the same time To the right of the front panel is the Power key with which you can turn the printer on or off The key is illuminated when the printer is on It flashes when the printer is in transition between on and off The front panel 7 Left and right fixed icons QM shows the status of the wireless connection if the blue light is shining the wireless connection is active Press A to return to the home screen Press J to view help about the current screen Press to go to the previous item Press J to go to the next item Press a to go back to the previous screen Press J to cancel the current process Home screen dynamic icons The following items are displayed only on the home screen At the top left of the home screen is a message telling you which paper source is active Press im to view Web Services status and di
133. r 121 To use the hostname instead of the numeric IP address Go to the front panel and press J or H Take a note of the IP address and the hostname HPXXXXXX format If your computer is running Windows go to Control Panel gt Printers right click the printer and select Properties gt Ports gt Configure Port and in the Printer name or IP address field enter the hostname Wired network issues If you are unable to install the HP software provided with the printer check that All cable connections to the computer and the printer are secure The network is operational and the network hub is turned on All applications including virus protection programs spyware protection programs and firewalls are closed or disabled for computers running Windows The printer is installed on the same subnet as the computers that use the printer If the installation program cannot discover the printer print the network configuration page and enter the IP address manually in the installation program For more information see The network configuration page on page 126 Though it is not recommended that you assign a static IP address to the printer you might resolve some installation problems such as a conflict with a personal firewall by doing so See Communication failures between computer and printer on page 121 Network port created does not match printer IP address Windows 122 If you are using a computer running Windows mak
134. r directly connected printer will be able to send print jobs but will not be able to receive information from the printer which affects alerts status reports paper management administration and troubleshooting e You may find that sharing your directly connected printer with other users will slow down your computer unacceptably 6 TIP The best way to share the printer over a network is to connect the printer not to any computer but fo the network See Connect a computer to the printer by network Mac OS X on page 17 Uninstall the printer software Mac OS X 1 Insert the HP Startup Kit DVD into your DVD drive 2 Open the DVD icon on your desktop 3 Open the Mac OS X HP Designjet Uninstaller and follow the instructions on your screen to uninstall the printer software To delete the print queue select the Print amp Fax dialog from the system preferences Select the name of the printer and click the button 20 Chapter 2 Connecting the printer ENWW 3 Setting up the printer ENWW Introduction Automatic firmware update Turn email notifications on and off Turn alerts on and off Control access to the Embedded Web Server Set Windows driver preferences Set up Web Services 21 Introduction This chapter describes various printer settings that the printer administrator may wish to control as soon as a new printer is assembled and ready for use Automatic firmware update
135. r own convenience Convenient easy to use An HP Support Specialist will diagnose and assess whether a replacement part is required to address a defective hardware component Replacement parts are express shipped most in stock parts are shipped the very same day you contact HP Available for most HP products currently under warranty or contract Available in most countries For more information about Customer Self Repair see http www hp com go selfrepair Contact HP Support ENWW HP Support is available to you by telephone What to do before you call Review the troubleshooting suggestions in this guide Review the relevant driver documentation If you have installed third party software drivers and RIPs see their documentation If you call one of the Hewlett Packard offices please have the following information available to help us answer your questions more quickly o The product you are using the product number and the serial number found on the label at the back of the product o If there is an error code on the front panel note it down see Front panel error messages on page 132 o The computer you are using o Any special equipment or software you are using for example spoolers networks switch boxes modems or special software drivers o The cable you are using by part number and where you purchased it o The type of interface used on your product USB network or Wi Fi gt The software name
136. re correctly loaded into the tray e Check that the sheets are correctly adjusted and centered in the tray e Check that you have extended the input and output trays correctly the first extension for A4 the second for A3 paper NOTE Try to avoid leaving sheets of paper loaded in the printer for a significant length of time because they will deform Paper loading error messages Here is a list of frontpanel messages related to paper loading with the suggested corrective action Front panel message Suggested action Paper loaded with too much skew During the paper load process the printer detected that the paper had too much skew Press OK to unload the roll automatically then restart the process Paper not detected During the paper load process the printer did not detect any paper Ensure the paper is inserted fully and is not transparent Paper too far from lateral edge Reload the cut sheet aligning the right edge against the black stop on the spindle ENWW The paper cannot be loaded successfully 97 Front panel message Suggested action Paper load failed Paper width is smaller Cut sheets smaller than ISO A3 must be loaded using the multi sheet tray than the minimum size supported by the selected paper source Sheet too big During the load process the printer has detected that the sheet of paper is either too wide or too long to be loaded correctly Press J to stop the load process See Functional
137. re is provided with your printer The HP GL 2 and HP RTL driver for Windows T520 only The PCL3GUI raster driver for Windows T120 only The PCL3GUI raster driver for Mac OS X HP Designjet Preview The Embedded Web Server allows you to o o Manage the printer from a remote computer View the status of the ink cartridges the printhead and the paper Access the HP Support Center see HP Support Center on page 135 Update the printer s firmware see Firmware update on page 88 Perform alignments and troubleshooting Change various printer settings Manage e mail notifications See Access the Embedded Web Server on page 26 The HP Utility allows you to o o Manage the printer from a remote computer View the status of the ink cartridges the printhead and the paper Access the HP Support Center see HP Support Center on page 135 Update the printer s firmware see Firmware update on page 88 Launch the Embedded Web Server See Access the HP Utility on page 27 some of the software provided with it Web Services ENWW Your printer can be connected to the Internet and the Web providing various benefits Automatic firmware updates see Firmware update on page 88 Print on HP ePrinters from almost anywhere Print on HP ePrinters from almost any device including smartphones and tablet computers To take advantage of these benefits your printer must be connected to the Internet Pri
138. ries User s Guide Select File gt Print and ensure that Page Scaling is set to None Print Printer Name HP Designjet T120 58 Page Scaling None V Auto Rotate and Center J Choose paper source by PDF page size Use custom paper size when needed x Properties Status Ready Comments and Forms Type HP Designjet T120 Document and Markups x Print Range Preview Composite en 827 Current view Current page Pages 1 142 Subset Alpagesinrange 7J Reverse pages Q onura end 1520 strimer Page Handling Copies 1 S Print to fik Document 8 3 x 11 7in dade Paper 8 3 x 11 7in Print color as black 4 150 f Printing Tips Advanced Summarize Comments J 0K j cance Ey NOTE The page size will not be automatically selected according to the document size Chapter 8 Practical printing examples ENWW ENWW Press the Properties button and then select the Paper Quality tab HP Designjet T120 Properties Paper Qualty Features Color_ Services Advanced Quick sets Factory Defaults Paper Options Document size 210 00 x 297 00 mm A4 z Currently loaded paper Printer information not available Paper source Printer auto select Paper Type Any Orientation Portrait Landscape Printed on 210 00 x 297 00 mm Print Quality Standard
139. rint from 58 alerts errors 130 turn on and off 22 warnings 130 auto off 27 AutoCAD print from 61 automatic firmware update configure 22 B banding problems 87 bin output problems 104 black and white 49 blurred lines 110 brightness in front panel 27 C cannot load paper 96 care of the printer 79 clean the platen 113 clean the printer 79 clipped at bottom 115 clipped image 115 color fading 115 inaccurate 114 communication ports 7 components of printer 5 computer communication printer computer communications issues 121 connect the printer choose a method 14 general 14 Mac OS X network 17 Mac OS X USB 19 146 Index Windows network 15 Windows USB 16 Customer Care 135 Customer Self Repair 137 cutter on off 40 D draft printing 46 driver preferences 24 drying time change 40 E ecological specifications 142 economize onink 47 on paper 47 email notifications 22 email printing 51 Embedded Web Server access 26 cannot access 130 language 26 encoder strip clean 86 environmental specifications 142 ePrinter security 30 error messages front panel 132 F fading colors 115 features of printer 4 firmware update 88 configure automatic 22 front panel 7 brightness 27 language 26 front panel option align printhead 81 auto off 27 calibrate ready paper 87 clean printhead 80 display brightness 27 enable cutter 40 firmware update 88 form feed 41 form feed and cut 41 print diagnostic image 79 r
140. rint print quality report o Print network report 12 Chapter 1 Introduction ENWW 2 Connecting the printer ENWW Choose which connection method to use Connect the printer to your network Connect a computer to the printer by network Windows Connect a computer to the printer by USB cable Windows Uninstall the printer software Windows Connect a computer to the printer by network Mac OS X Connect a computer to the printer by USB cable Mac OS X Uninstall the printer software Mac OS X 13 Choose which connection method to use The following methods can be used to connect your printer Connection Speed Cable length Other factors type Wireless Moderate varies according to N A Sensitive to interference over longer conditions distance to router distances requires extra equipment interference number of wireless clients wireless access point or wireless router network topology etc Fast Ethernet Fast varies according to network traffic Long 100 m 328 Requires extra equipment switches ft Hi Speed USB Very fast Short 3 m 10 ft A certified Hi Speed USB cable is necessary for reliable communication fey NOTE The speed of any network connection depends on all components used in the network which can include network interface cards routers switches and cables If any one of these components cannot operate at high speed you will have a low speed connection
141. rinter See View information about the paper on page 39 3 At the printer s front panel press B then select Image Quality Maintenance gt Print diagnostic image 6 NOTE The report can also be requested from the Embedded Web Server It takes about two minutes to print the Print Quality Diagnostic Report ENWW Check printer status 79 Test Pattern 1 If the lines are not straight and connected align the printheads Test Pattern 2 If you see thin white lines across any of the colored blocks clean the printheads Corrective actions 1 If the lines in Test Pattern 1 are not straight and connected align the printhead see Align the printhead on page 81 2 If any of the colored blocks in Test Pattern 2 show white lines or are faded or completely missing clean the printhead see Clean the printhead on page 80 Follow the front panel prompts and perform all three levels of cleaning if necessary 3 Ifthe problem remains clean the printhead again 4 If the problem remains replace the ink cartridge see Replace an ink cartridge on page 76 corresponding to the streaked faded or missing color block in Test Pattern 2 5 If the problem remains replace the printhead see Replace the printhead on page 82 If the printhead is still in warranty contact HP Support see Contact HP Support on page 137 Clean the printhead If your print is streaked or has incorrect or missing colors the printhead may need to b
142. rmal printer procedures and include the following topics e Connecting the printer on page 13 e Setting up the printer on page 21 2 Chapter 1 Introduction ENWW e Personalizing the printer on page 25 e Paper handling on page 31 e Printing on page 42 e Web connected printing on page 50 e Practical printing examples on page 57 e Handling ink cartridges and printhead on page 74 e Maintaining the printer on page 78 Troubleshooting These chapters help you solve problems that may occur while printing and include the following topics Troubleshooting paper issues on page 95 Troubleshooting print quality issues on page 106 Troubleshooting ink cartridge and printhead issues on page 118 Troubleshooting data communication issues on page 120 Troubleshooting general printer issues on page 128 Front panel error messages on page 132 Accessories support and specifications These chapters Accessories on page 90 HP Customer Care on page 134 and Printer specifications on page 139 contain reference information including customer care the printer specifications and part numbers for paper types ink supplies and accessories Glossary The Glossary on page 143 contains definitions of printing and HP terms used in this documentation Index In addition to the table of contents there is an alphabetical index to help you to find topics quickly Warnings and Cautions The following symbols are use
143. rom the Embedded Web Server the HP Utility or the front panel e From the Embedded Web Server Select the Setup tab then Networking e From the HP Utility You can access the Embedded Web Server through the HP Utility e From the front panel press Bg then Connectivity The following options are available e Enable Disable wireless turns the wireless connection on or off e Wireless setup wizard provides an easy way to connect to a wireless network e Wi Fi protected setup allows you to set up a connection with a wireless network using WPS pushbutton or pin encryption e Network summary displays information about the wired or wireless network e Print wireless network test runs diagnostic tests of wireless connectivity e Print network configuration e Advanced setup Select I O timeout sets the time that the printer will wait for the driver to send a job to the printer once the connection has been opened Values range from half a minute to half an hour o Link speed sets the speed at which data are transmitted over the network The default is Automatic IP settings allows you to view or change the IP address subnet mask default gateway and DNS address gt Hostname allows you to change the hostname e Restore network defaults Configure firewall settings 28 Firewall features provide network layer security on both IPv4 and IPv networks The firewall provides simple control of IP addresses that are allowed access
144. roughly tested to give trouble free performance and best quality prints For details of recommended papers see Order paper on page 91 e Make sure that the paper type selected in the front panel is the same as the paper type loaded into the printer see View information about the paper on page 39 Also make sure that the paper type selected in your software is the same as the paper type loaded into the printer A CAUTION If you have the wrong paper type selected you could experience poor print quality and incorrect colors and perhaps even damage to the printhead e Check that you are using the most appropriate print quality settings for your purposes see Printing on page 42 You are likely to see lower print quality if you have moved the print quality slider to the Speed end of the scale or set the custom quality level to Fast e Check that your environmental conditions temperature humidity are in the recommended range See Environmental specifications on page 142 Horizontal lines across the image banding If your printed image suffers from added horizontal lines as shown the color may vary 1 Check that the paper type you have loaded corresponds to the paper type selected in the front panel and in your software See View information about the paper on page 39 2 Check that you are using appropriate print quality settings for your purposes see Printing on page 42 In some cases you can overcome a print q
145. s Color_ Services Advanced Quick sets Factory Defaults z sve ete Paper Options Document size 594 00 x 841 00 mm AL A __Merginstayout custom z Currently loaded paper Printer information not available Printed on 594 00 x 841 00 mm Print Quality Paper source Standard options Printer auto select g Paper Type d i Any 5 Custom options Settings C HP Bright White Inkjet Paper HP Universal Bond Paper HP Coated Paper Rendering resolution ppi 300 Plain paper Printing resolution dpi Automatic Heavyweight Coated paper HP Universal Gloss Photo Paper Photo Gloss Paper More mran 4 Select Margins Layout then select Clip contents by margins to keep the size res on rai ornen a ee Print With Margins Print with margins Layout Options Standard Oversize Cip contents by margins Print preview a y x Use this setting when the contents to be printed have white borders and a size equal to that of the paper you have selected in the driver The printer will use the white border for its margins and you will get a page of size equal to that which is selected in the driver amp x caesi Using Project 1 Select File gt Page Setup gt Print Page Setup Gantt Chart EAA Page Margins Header Footer Legend vew Orientation Ororyat uncecpe Scaling
146. s and check that there are no pieces of paper in the cutter groove 104 Chapter 12 Troubleshooting paper issues ENWW The roll is loose on the spindle The roll may need to be replaced or reloaded ENWW The roll is loose on the spindle 105 13 Troubleshooting print quality issues 106 General printing advice Horizontal lines across the image banding Lines are too thick too thin or missing Lines appear stepped or jagged Lines print double or in the wrong colors Lines are discontinuous Lines are blurred Line lengths are inaccurate The whole image is blurry or grainy The paper is not flat The print is scuffed or scratched Ink marks on the paper Black ink comes off when you touch the print Edges of objects are stepped or not sharp Edges of objects are darker than expected Vertical lines of different colors White spots on the print Colors are inaccurate Colors are fading The image is incomplete clipped at the bottom The image is clipped Some objects are missing from the printed image A PDF file is clipped or objects are missing If you still have a problem Chapter 13 Troubleshooting print quality issues ENWW General printing advice When you have any printquality problem e To achieve the best performance from your printer use only genuine manufacturer s supplies and accessories whose reliability and performance have been tho
147. scatntaventstsesistsnnecenntavedavnnters dancenaecateennnns 27 Change the sleep mode setting 52 d cineconvenssnarasesunareonarad tenes aceeqnonnenosain dines aeedenaeachavalaceusaianntostxes 27 Change the auto off setting ttc hee ea ie bee bytes sess 27 Change the front panel display brightness cccessceceeeseecenseeeeeceseeeeeeseeeeceneeeeeenseeenstseeeeeaes 27 Configure network settings lt cncccieass acuncaeuiactbntnd ncnctessatndiacnetedmanddeaetaasiedausagdoretnanedeandiaiasnie tiene 28 M nage ePrinters curity t ssci tealnienisenpedeancootncanaws ete auissapaceseddhousanbentadagauadecdebanccnbenredapansenoageneay 30 Change your printer s email address x cssccsiisesceunnensvnsiiecenessvaruavavedeerdionsidsconsientsasiinberantensnaeniainslaers 30 Paper Nenad sisicesciecciasscavetcceaanen eee ee 31 General paper loading advice chitin cosvintnebadoubadaveahebeankheoeieanbedenieaniiankuhoniesonneyninennbanntoawnboneiond 32 Load a roll onto the spindle ohexehonpavcinha revels wonbeeampuaberdendoaraneaourivoniaidseebareondcnanieeasdutadielsusnnnaeiais 33 load a roll imo Bes FAT I sssrinin e E E S E TES 34 LS GeV saa sirae eaaa a ie EAEE aE E LEa aR 36 load asingle sheet sniene nekrisk aen r an a aa aa EE aiaa 36 Unload asinglesheet aeisnsane n E E E E E EE A S 38 Use the multi sheet tray a cisnesszevsdovesivarcvrnpercianavabcare nets vedaneaaetindaeannats want aianna wanna 38 View information about the paper sacesnnosasemssicuelospumb
148. sed any printing errors that may have occurred and the product model This information helps HP to design future products to meet our customers printing needs The data collected by the memory chip does not include information that could be used to identify a customer or user of the cartridge or printer HP collects a sample of the memory chips from ink cartridges returned to HP s free return and recycling program HP Planet Partners http www hp com hpinto globalcitizenship environment recycle The sampled memory chips are read and studied in order to improve future HP products HP partners who assist in recycling ink cartridges may also have access to the data Any third party possessing the cartridge may be able to access the anonymous information on the memory chip If you prefer to not allow access to this information you can render the chip inoperable However after you render the memory chip inoperable the cartridge cannot be used in an HP printer If you are concerned about providing this anonymous information you can turn off the memory chip s ability to collect printer usage information To do so access the Embedded Web Server and select Settings gt Anonymous Usage Information Storage This does not prevent the cartridge from working normally in other respects However if you change your mind later you can restore the factory defaults to resume collecting printer usage information Check ink cartridge status ENWW
149. self Please consult the HP Support Center for guidance on how to use the color management options of your particular application e Application Managed Colors In this case your application program must convert the colors of your image to the color space of your printer and paper type using the ICC profile embedded in the image and the ICC profile of your printer and paper type e Printer Managed Colors In this case your application program sends your image to the printer without any color conversion and the printer converts the colors to its own color space The color management in the printer is done using a set of stored color tables ICC profiles are not used This method can produce very good results with supported HP paper types There are two color spaces that the printer can convert to its own color space using the stored color tables sRGB and Adobe RGB gt SRGB emulates the characteristics of the average computer monitor This standard space is endorsed by many hardware and software manufacturers and has become the default color space for many scanners cameras printers and software applications o gt Adobe RGB provides a larger color gamut than sRGB Use this space if you need to do print production work with a wide range of colors Printer emulation 48 If you want to print a particular job and to see approximately the same colors that you would get from printing the same job on a different HP Designjet printer you can
150. sesacavsrcneseausrarsedsonndesuatonsavacrseacoratesansts 75 Check ink cartridge status cre patrse Cerdva ois gcnccdec oars nesi de nvaind MenotiesausleleredeaavicatlaeiintadReementnomaanavets 75 Replace an tin ke canridge vriaca aceon ae a aE iad odin one EE N E E EE oR 76 IN ToL E AISA E E E E E 77 TO Maintaining Me Printer scisesssresssssses sones oso reenen sorone orano T Er ES PEE SESEK anaes 78 Check printer StAtUs seth teic tie tices Sire iei ee A NENET EEE AE E E 79 Take careof the OME iriiritia tiere teate iaa ari E iE n naia ie i ETENE n ESEON a 79 Clean the exterior of the printer siycsainesnwiueesisunsuniaavarsanee nana ware Rene aeons 79 The Print Quality Diagnostic Report ss ississcnwisctaasioun vohioyerselnedinSsieilalnciiebindaeiietn iabibielbeieeltatiendieieNalnetebindelniion 79 Clean the printhead ercsi aiir pit ionii EE Ea E E EAER TEENE ATENENT 80 Align the printhead eseni nnn ene EE EY 81 Replace the printhedd sarusun iini aie i i rE a E ii a Eiaa 82 Clean theencoder Sip icrit nevi Vevdscntenisnttatbetuwsovaniacs sa perndeniamandipboravanaavrencnsamanaiees 86 Recalibrate the paper advance 4 c ccuuiisnunwien ee wnare ia ereanias 87 Move or store the printer ces teeric vel useaio bv we acue vst pvdbe tae in hie Pabe Ossie pales Web iaivc etait bc 88 Firmware WAS iesse aae oE ana E a EE nia i eis A o ER aE eiaa i asea 88 Sofiware update seisnionie ie E E a ER E 89 Printer maintenance kils sy sintetnprevn vide owe a i te e Mas icon 89 W
151. specifications on page 140 Sheet too small During the load process the printer detected that the sheet of paper is too narrow or too short to be loaded in the printer Press JJ to stop the load process See Functional specifications on page 140 The paper type is not in the driver To work with a paper not in the driver you can use your paper as one of the presets already in the driver however you must identify whether your paper is transparent or translucent photo or bond coated or technical NOTE For glossy paper it is important to select a glossy paper type as the printer adjusts its use of ink for glossy paper Transparent or translucent film If your paper is a transparent film for example a transparency select paper type Film gt Transparent Clear film If your paper is a translucent paper or film for example technical paper select paper type Film gt Matte film Photo paper If your paper is a photo paper use the Photo Paper category For glossy or high gloss paper select paper type Photo Gloss Paper For Semi gloss Satin Pearl or Luster finishes select paper type Photo Semi gloss Satin Paper To increase gamut on photo paper select paper type HP Universal Gloss Photo Paper or HP Universal Satin Photo Paper depending on the finish Bond and coated or technical paper Your paper type selection for generic paper depends on the paper s ink absorption capacity e For natural tracing
152. splay your printer s email address Press g to view connectivity status information and to perform network configuration If a network cable is connected is displayed instead fy NOTE It is not possible to use wireless and wired network connections simultaneously Press ii to view ink information Press Bg to change printer settings Press F to load unload and change options for roll paper Press LA to change options for the multi sheet tray or to activate it Press g to load unload and change options for single sheets Press i to access HP Designjet ePrint amp Share E NOTE The active paper source is indicated by a slightly larger icon with a white tick in a green circle If the printer is left idle for some time it goes into sleep mode and switches off the front panel display To change the time that elapses before sleep mode press Bj then Printer preferences gt Sleep You can set a time between 5 and 240 minutes The printer wakes from sleep mode and switches on the front panel display whenever there is some external interaction with it Information about specific uses of the front panel can be found throughout this guide 8 Chapter 1 Introduction ENWW Printer software 6 NOTE New versions of all printer software can be expected to appear from time to time In some cases when you receive your printer there may already be later versions available on HP s website of The following softwa
153. systems backup devices tape drives databases directories mail servers and calendars e Microsoft Web Services Enable or disable the Microsoft Web Services Dynamic Discovery WS Discovery protocols or Microsoft Web Services for Devices WSD Print services supported on the printer Disable unused print services to prevent access through those services f NOTE For more information about WS Discovery and WSD Print visit http www microsoft com e SNMP SNMP Simple Network Management Protocol is used by network management applications for device management The printer supports SNMPv1 protocol on IP networks e WINS If you have a Dynamic Host Configuration Protocol DHCP server on your network the printer automatically obtains its IP address from that server and registers its name with any RFC 1001 and 1002 compliant dynamic name services as long as a WINS server IP address has been specified Connected PC s Lists the computers connected to this printer as well as the last time these computers accessed the printer The network configuration page 127 16 Troubleshooting general printer issues e The printer does not start e The printer does not print e The printer seems slow e The front panel is frozen e Cannot access the Embedded Web Server e Alers 128 Chapter 16 Troubleshooting general printer issues ENWW The printer does not start If the printer does not start the front panel is
154. t gt 7 f faz Width Automatic Gridlines aa E 7 Select the Page Layout tab then Size and choose the Bookl Microsoft Excel paper size you a Headings Lh Eh W View View Bring Send Print Print Forward Backward Sheet Options r Select Features gt Print document on to scale the document to a particular size Alternatively want a oF Z R a Ce ok Selection Align Pane z Arrange Group Rotate 21 59 cm x 27 94 cm Tabloid G H 1 i 27 94 cm x 43 18 cm c 43 18 cm x 55 88 cm D 55 88 cm x 86 36 cm m Legal 21 59 cm x 35 56 cm A4 21 cm x 29 7 cm AB 29 7 cm x42 cm A2 42 cm x 59 4 cm B4 dso 25 cm x 35 3 cm 84 UIS i 25 7 cm x 36 4 cm Arch A 22 86 cm x 30 48 cm Arch B 30 48 cm x 45 72 cm Arch C 45 72 cm x 60 96 cm v IKI m oo More Paper Sizes m 100 O Print and scale from Microsoft Office 71 72 2 Select the File tab then Print and select the name of your printer 21 cmx29 7 cm Normal Margins f DO Ne Scaling Printer Properties Kid I s Home Inset Page Layout Formulas H save Print E Save As amp Copies 1 F 9 Open Print B Close info Printer J HP Designjet T120 Recent PP eady New Settings i Print k Print Active Sheets amp Send Only print the active sheets Save Pages S to Dap ajecolstes
155. tart up Kit DVD into your DVD drive Open the DVD icon on your desktop Open the Mac OS X HP Designjet Installer Follow the instructions on your screen The printer software is installed including the printer drivers and other HP software such as the HP Utility HP Designjet Preview and connections to HP Designjet ePrint amp Share HP Designjet ePrint amp Share allows you to create a copy of your document any time you print securely in the cloud in your private online print history This means that you can reprint your documents from anywhere To use HP Designjet ePrint amp Share you must create a password protected account to protect your documents 18 Chapter 2 Connecting the printer ENWW If you have enabled Web Services on your printer you can print to your printer by email Just check the Web Services menu for the email address of your printer then send the file you want to print to that email address as an attachment 7 When the software has been installed the HP Printer Setup Assistant starts automatically to set up a connection to your printer Follow the instructions on your screen 8 When you reach the Select Printer screen look for your printer s URL which you noted in step 1 in the Printer Name column e If you find the right name scroll sideways if necessary to see the Connection Type column and check that it shows IP Printing Then highlight that line Otherwise continue searching further down the l
156. ters and Faxes ater Click Start click Control Panel then double click Printers b Ifthe printers on your computer are not being displayed in Details view click the View menu then click Details 124 Chapter 15 Troubleshooting data communication issues ENWW Mac OS X b c Do one of the following depending on the printer status e Ifthe printer is Offline right click the printer and click Use Printer Online e Ifthe printer is Paused right click the printer and click Resume Printing Try using the printer over the network Click System Preferences in the Dock then click Print amp Fax Select the printer then click Print Queue If Jobs Stopped appears in the resulting window click Start Jobs 7 If you install the HP software a second time the installer may create a second version of the printer driver in your Printers or Printers and Faxes folder Windows only If you have difficulties printing or connecting to the printer make sure the correct version of the printer driver is set as the default Click Start point to Settings then click Printers or Printers and Faxes Click Start click Control Panel then double click Printers Right click the printer icon and then click Properties Document Defaults or Printing Preferences On the Ports tab look for a port in the list with a checkmark The version of the printer driver that is connected wirelessly has Standard TCP IP Port as the Port description next t
157. tus of the paper and ink supplies e From the front panel you can get information about the loaded paper and the ink levels Take care of the printer The printer is not designed for any purpose other than printing and you are not recommended to use it as a table for two reasons e The surface can easily be damaged e Anything that falls into the printer can cause more serious damage Clean the exterior of the printer Clean the outside of the printer and all other parts of the printer that you regularly touch as part of normal operation with a damp sponge or a soft cloth and a mild household cleaner such as non abrasive liquid soap A WARNING To avoid an electric shock make sure that the printer is turned off and unplugged before you clean it Do not let water get inside the printer A CAUTION Do not use abrasive cleaners on the printer The Print Quality Diagnostic Report The Print Quality Diagnostic Report consists of two test patterns designed to highlight printhead reliability problems It helps you to check the performance of the printhead that is currently installed in your printer and whether it suffers from clogging or alignment problems To print the Print Quality Diagnostic Report 1 Use the same paper type that you were using when you detected a problem The test patterns are easiest to evaluate on plain white paper 2 Check that the selected paper type is the same as the paper type loaded into the p
158. u just start feeding in roll paper the printer recognizes that you want to load a roll 34 Chapter 5 Paper handling ENWW 2 If your printer is a T520 open the roll cover 3 Insert the spindle into the printer holding it by both ends The blue hub should be on the left as viewed from the front of the printer 4 If the edge of the roll is not straight or torn sometimes due to tape used to hold end of the roll pull the paper slightly and cut a straight edge 5 Insert the edge of the paper into the printer Z WARNING Do not push your fingers inside the printer s paper path ENWW Load a roll into the printer 35 6 Roll the paper into the printer until you feel resistance and the paper flexes slightly When the printer detects the paper it beeps and feeds in the paper automatically 7 The front panel prompts you to select the paper category and type Roll Paper type Plain paper Advance photo Transparency HP Bright White IJ Paper More paper types Continue If you do not see your paper type in the front panel press More paper types If you still cannot find your paper type in the whole list see The paper type is not in the driver on page 98 8 The printer checks the alignment and measures the width If the roll is not correctly aligned follow the instructions on the front panel display 9 If your printer is a T520 close the roll cover NOTE Ifyou have an unexpected issue at a
159. uality problem merely by selecting a higher printquality level For instance if you have set the Print Quality slider to Speed try setting it to Quality 3 Print the Print Quality Diagnostic Report See The Print Quality Diagnostic Report on page 79 4 Ifthe printhead is working correctly perform paper advance calibration see Recalibrate the paper advance on page 87 If the problem persists despite all the above actions contact your customer service representative for further support ENWW General printing advice 107 Lines are too thick too thin or missing _ Check that the paper type you have loaded corresponds to the paper type selected in the front panel and in your software See View information about the paper on page 39 Check that you are using appropriate print quality settings for your purposes see Printing on page 42 Select the custom print quality options in the driver dialog and try turning on the Maximum detail option if available If the resolution of your image is greater than the printing resolution you may notice a loss of line quality You can find the Max Application Resolution option in the driver dialog s Advanced tab under Document Options gt Printer Features If lines are too thin or missing print the Print Quality Diagnostic Report See The Print Quality Diagnostic Report on page 79 If the problem remains perform paper advance calibration see Recalibrate the paper ad
160. ur printer driver e In the Windows driver dialog select the Paper Quality tab then select Any in the Paper Type drop down list e Inthe Mac OS X Print dialog select the Paper Quality panel then select Any in the Paper Type drop down list oy NOTE Any is the default Paper Type selection Rescale a print You can send an image to the printer at a certain size but tell the printer to rescale it to a different size normally larger This may be useful e f your software does not support large formats e f your file is too large for the printer s memory in this case you can reduce the paper size in your software and then scale it up again using the frontpanel option You can rescale an image in the following ways e In the Windows driver dialog go to the Features tab and look at the Resizing Options section gt The Print document on option adjusts the image size to the paper size you have selected For example if you have selected ISO A2 as the paper size and you print an A3 sized image it is enlarged to fit the A2 paper If the ISO A4 paper size is selected the printer reduces a larger image to fit the A4 size o The of actual size option enlarges the printable area of the original paper size the page minus the margins by the percentage indicated then adds the margins to create the output paper size e Inthe Mac OS X Print dialog select the Paper Handling panel then Seale to fit paper size and select the p
161. urned off or disconnected from the computer 2 Insert the HP Start up Kit DVD into your DVD drive 3 Open the DVD icon on your desktop 4 Open the Mac OS X HP Designjet Installer ENWW Connect a computer to the printer by USB cable Mac OS X 19 5 Follow the instructions on your screen 6 The printer software is installed including the printer driver and the HP Utility 7 Make sure that the printer is turned on and connected to the computer with a certified USB cable NOTE The use of non certitied USB cables can lead to connectivity problems Only cables certified by the USB Implementor s Forum http www usb org should be used with this printer 8 Shortly afterwards a print queue is created automatically for your printer Sharing the printer If your computer is connected to a network you can make your directly connected printer available to other computers on the same network 1 Double click the System Preferences icon on the Dock menu bar on your desktop 2 To enable printer sharing go Sharing select Printer Sharing and then check the printer s that you want to share 3 Your printer now automatically appears in the list of shared printers displayed by any other computer running Mac OS X and connected to your local network Please bear in mind the following considerations e Any other users wishing to share your printer must install the printer software on their own computers e Anyone sharing you
162. ust be added to the WAP s list of accepted MAC addresses 1 Print the network configuration page For more information see The network configuration page on page 126 2 Open the WAP s configuration utility and add the printer s hardware address to the list of accepted MAC addresses Web Services issues For any issues with HP ePrint please refer to the HP ePrint Center For any issues with HP Designjet ePrint amp Share please refer to the HP Designjet ePrint amp Share website The network configuration page If the printer is connected to a network you can print a network configuration page to view the network settings for the printer You can use the network configuration page to help troubleshoot network connectivity problems If you need to call HP it is often useful to print this page before calling To print the network configuration page from the front panel press Bg then Internal Prints gt User Information Prints gt Network Configuration Page He nateees Cortgurwton tee 1 General Information Shows information about the current status and active connection type of the network and other information such as the URL of the Embedded Web Server 2 802 3 Wired Shows information about the active wired network connection such as the IP address subnet mask default gateway and hardware address of the printer 3 802 11 Wireless Shows information about your wireless network connection such as th
163. vance on page 87 If the problem persists despite all the above actions contact your customer service representative for further support Lines appear stepped or jagged 108 If lines in your image appear stepped or jagged when printed The problem may be inherent in the image Try to improve the image with the application you are using to edit it Check that you are using appropriate print quality settings See Printing on page 42 Select the custom print quality options in the driver dialog and turn on the Maximum detail option if available Chapter 13 Troubleshooting print quality issues ENWW Lines print double or in the wrong colors This problem can have various visible symptoms e Colored lines are printed double in different colors N SSN e The borders of colored blocks are wrongly colored To correct this kind of problem print the Print Quality Diagnostic Report and align the printhead if recommended in the report See The Print Quality Diagnostic Report on page 79 Lines are discontinuous If your lines are broken in the following way 1 Check that you are using appropriate print quality settings See Printing on page 42 2 Print the Print Quality Diagnostic Report and align the printhead if recommended in the report See The Print Quality Diagnostic Report on page 79 ENWW Lines print double or in the wrong colors 109 Lines are blurred Humidity can cause ink to soak into the
164. y Table 19 3 Printing resolutions T120 Print quality Maximum detail Rendering resolution ppi Printing resolution dpi Best glossy paper On 600 x 600 1200 x 1200 Off 600 x 600 1200 x 1200 Best other papers Off 600 x 600 1200 x 1200 Normal Off 600 x 600 1200 x 1200 Fast Off 300 x 300 1200 x 1200 Econofast Off 300 x 300 1200 x 1200 Table 19 4 Printing resolutions T520 Print quality Maximum detail Rendering resolution ppi Printing resolution dpi Best glossy paper On 1200 x 1200 2400 x 1200 Off 600 x 600 1200 x 1200 Best other papers Off 600 x 600 1200 x 1200 140 Chapter 19 Printer specifications ENWW Table 19 4 Printing resolutions T520 continued Print quality Maximum detail Rendering resolution ppi Printing resolution dpi Normal Off 600 x 600 1200 x 1200 Fast Off 600 x 600 1200 x 1200 Econofast Off 600 x 600 1200 x 1200 For a list of supported glossy papers see Order paper on page 91 Table 19 5 Margins Top right and left margins 5 mm 0 2 in Bottom margin trailing edge 5 mm 0 2 in roll 17 mm 0 67 in sheet Table 19 6 Mechanical accuracy 0 1 of the specified vector length or 0 2 mm whichever is greater at 23 C 73 F 50 60 relative humidity on E AO printing material in Best or Normal mode with HP Matte Film roll feed Table 19 7 Graphic languages supported HP Designjet Languages T120 HP PCL3GUI T520 HP P
165. y of the real time clock has expired contact HP Support See Contact HP Support on page 137 08 10 11 10 17 10 21 10 Restart the printer There may be a paper or carriage jam Check and clear the paper path if necessary 21 1 10 Restart the printer 41 10 41 1 10 42 10 42 1 10 45 10 There may be a paper or carriage jam Check and clear the paper path if necessary 51 1 10 55 10 79 04 85 1 10 85 2 10 Restart the printer Restart the printer If the problem persists update the firmware See Firmware update on page 88 Restart the printer 87 10 There may be a paper or carriage jam Check and clear the paper path if necessary Also clean the carriage encoder strip see Clean the encoder strip on page 86 133 18 HP Customer Care e Introduction e HP Professional Services e HP Proactive Support e Customer Self Repair e Contact HP Support 134 Chapter 18 HP Customer Care ENWW Introduction HP Customer Care offers award winning support to ensure you get the most from your HP Designjet providing comprehensive proven support expertise and new technologies to give you unique end to end support Services include setup and installation troubleshooting tools warranty upgrades repair and exchange services phone and Web support software updates and self maintenance services To find out more about HP Customer Care please visit us at http www hp com g

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