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HP DesignJet 2000CP User's Manual

1. What is Rotated With roll media both the drawing and the page orientation are rotated 0 90 180 270 C4704043 Notice that the narrow margins are always at the left and right sides regardless of the orientation The page size is adjusted to maintain the printing area preventing clipping With sheet media the drawing is rotated but the page orientation specified in your software is retained You should always load sheet media in the orientation you have specified in the software 0 90 180 270 C4704044 The front panel s Rotate setting has no effect on PostScript files printed on sheet media Use the settings in the PostScript driver to select rotation Controlling the Page Format Rotating an Image How Does Rotate Interact with Your Software For PostScript files E On sheet media the front panel Rotate setting has no effect E On roll media use the front panel Rotate setting to save media by printing narrow pages in landscape orientation that is with the short edge parallel to the media path As an example when rotated by 90 or 270 the page size is enlarged by 2 x 27 15 24 mm i e leading and trailing edges side margins 24 mm This prevents the larger margins resulting from the rotation from encroaching on the image lt X 12 12mm C4704050
2. E The rotate setting in your printer driver overrides the rotate setting in the front panel 5 17 Controlling the Page Format Rotating an Image For Non PostScript Files E The printer adds the rotation setting to any rotation angle you specify in your software For example For software applications which like the printer rotate counter clockwise the result is the sum of the rotation selected in the printer and the rotation selected in the software application For example if your software specifies 180 degrees rotation and you set Rotate in the front panel to 90 your drawing s final rotation will be 270 degrees For software applications which rotate clockwise the result is the difference between the rotation selected in the printer and the rotation selected in the software application For example if your software specifies 90 degrees rotation and you set Rotate in the front panel to 90 there will be no rotation Possibility of Clipped Images with Rotated Images With either roll or sheet media if you rotate an image to landscape whose original orientation was portrait the media may not be wide enough for the drawing and it may be clipped For example rotating a portrait D A1 size image on D A1 size media by 90 degrees will probably result in a clipped image Controlling the Page Format Printing a Mirror Image Printing a Mirror Image Full menu mode Default Off Affects current print R
3. Ink Cartridges __ 0 i inside Standby Switch Media Lever pii Media Entry Slot Media Bin Storage Shelf C4704106 1 9 Welcome A Five Minute Guide To Your Printer Rear View of printer Parallel Network Interface Interface Pocket for Quick Reference Guide Power Switch and Media Knife aa Socket for 5 power cord Slots for Upgrades C4704109 Using the Front Panel The Front Panel 2 2 Standby Mode 2 6 Printing the Current Configuration 2 7 Entering the Menu System 2 8 Printing the Menus 2 9 Printing Other Internal Prints 2 12 Navigating the Menu System 2 14 Menu Graphics Used in This Manual 2 15 Navigation Examples 2 16 Other Types of Front Panel Display Information 2 28 2 1 Using the Front Panel The Front Panel The Front Panel The front panel of the printer is made up of four functional areas as shown below i Previous m Receiving t Print Current Configuration J Press both Keys Display Section E Best Status Hi Color B Normal Lights Form Feed ae lace i Pause EE Mono Erst Cancel and Cut ystem Print Quality C4704002 L T lL T J Action Keys Print Quality Keys 2 2 Using the Front Panel The Front Panel Display Section The display section of the front panel consists of the two line display and the four display keys to its right Previous T and Enter Previous i Enter
4. Menu Settings The current front panel menu settings Internal Fonts A list of the printer s internal fonts 8 2 HP GL 2 config All menu modes Reconfiguring Your Printer Viewing the Current Overall Configuration of the Printer HP GL 2 Configuration Print Item Comments Queueing amp Nesting The current queueing and nesting settings in the front panel menu Utilities The current menu mode setting Full or Short Utilities gt Statistics Max X Max Y Code rev RAM present Ink Media Language These two figures in millimeters give the size of the current printing area that is the area in which the printer will print the next page unless it is changed Normally each file received sets these dimensions with its Page Size command E Printing area page size minus margins E X represents the vertical paper path axis MY represents the horizontal carriage path axis The revision number of the printer s internal code The size in megabytes of the printer s main standard memory plus the amount of memory reserved for printing This is the total RAM not the RAM currently free This is the type of ink installed in the printer The media type which the printer currently selected in the front panel For an explanation of media types see page 3 4 Supported Media Types Current language used in the front panel and on internal prints 8 3 Reconfiguring Yo
5. Page 8 5 Viewing the Current Configuration of the Front Panel Settings Page 8 12 Turning on the Take Up Reel Page 2 14 Navigating the Menu System Page 11 44 Clearing a Media Jam Page 11 5 Solving Image Quality Problems Page 11 31 Solving Ink System Problems Chapter 12 Front Panel Messages Page 13 18 Ordering Accessories Go to the index at the back of this manual iii Table of Contents Table of Contents Welcome 1 1 A Five Minute Guide To Your Printer 1 2 Your Printer s Main Features 1 2 Connections 1 7 Memory 1 7 Software Applications and Drivers 1 8 Front View of Printer 1 9 Rear View of printer 1 10 Using the Front Panel 2 1 The Front Panel 2 2 Standby Mode 2 6 Printing the Current Configuration 2 7 Entering the Menu System 2 8 Printing the Menus 2 9 Printing Other Internal Prints 2 12 Navigating the Menu System 2 14 Menu Graphics Used in This Manual 2 15 Navigation Examples 2 16 Selecting the Full Menu Mode 2 16 Changing the Color Calibration Setting in the Image Quality Menu 2 18 Changing the Merge Setting in HP GL 2 Settings 2 21 Changing Margins 2 24 Changing the Drying Time 2 26 Other Types of Front Panel Display Information 2 28 Working with Media 3 1 Choosing Media 3 2 Some Important Points about Media Types 3 3 Supported Media Types 3 4 Using the Ink System UV Outside 3 5 Laminating the Media after Printing 3 5 Applying the Overlaminate to a Finis
6. C4707138 3 Insert the new printhead cleaner into the matching color coded slot in the printer 4 Repeat steps 2 and 3 for any additional printhead cleaners you need to replace 4 17 Working with Ink Systems Replace the Ink System 5 Close the right door on the printer 3 rs C4704107 The front panel will display the message Open left door to access ink cartrg Continue with the next procedure Removing and Replacing the Ink Cartridges 4 18 Working with Ink Systems Replace the Ink System 3 Removing and Replacing the Ink Cartridges 1 Open the left door on the printer C4704108 After you open the left door the printer displays the message shown below on the front panel The blinking indicator shows which ink cartridge must be replaced In the example below the yellow ink cartridge needs to be replaced Replace ink cartridge s MEN Yellow C4704036 Cyan Magenta Black 4 19 Working with Ink Systems Replace the Ink System 2 While pressing down on the quick release button 1 unplug the ink cartridge tube by pulling the tube connector away from the printer 2 C4704103 CAUTION Never pull the ink cartridge out by the tube or connector This may cause the ink cartridge to leak Always grasp the body of the cartridge when removing or installing 3 Remove the used ink cartridge from the slot in the printer Discard the used ink cartridge C4704143 4 20 Working w
7. MERGE Off C4704034 Change the displayed option by pressing the J or the key MERGE On C4704034 Press the Enter key to set Merge equal to the new displayed value You will be returned to the Merge second level menu HP GL 2 Merge On gt C4704034 To exit the menu system press the Previous key twice STATUS Ready C4704034 Using the Front Panel Navigation Examples If you now reenter the menu system and repeat steps 1 to 4 you will see the option that you selected displayed with a 1 Palette aj Software Palette A Palette B Factory FULL MENUS HP GL 2 Settings gt Merge gt Off on SN bi 8 lt Define Palette Palette A Palette B Factory C4704009 A character in a menu option box indicates that another level of menu is available 2 23 Using the Front Panel Navigation Examples 2 24 Changing Margins This example shows how to adjust the page margins Make sure the STATUS display level is shown on the front panel STATUS Ready C4704034 Enter the menu system by pressing the Enter key FULL MENUS Queueing amp Nesting C4704034 Either the SHORT MENUS screen or the FULL MENUS screen is displayed with the Queueing amp Nesting option If necessary see page 2 16 Selecting the Full Menu Mode to change to full menu mode Press the key or the 4 key unt
8. So that the printer can make the best nest possible it waits after a file has been received to check if a subsequent page will nest with it or with pages already in the queue This waiting period is the nest wait time The factory default nest wait time is two minutes This means that the printer waits for up to two minutes after the last file is received before printing the final nest You can change this waiting time using the front panel menu The available range is 1 to 99 minutes While the printer is waiting for nesting to time out it displays the remaining time in the front panel display You can print the nest cancel the nest wait by pressing the Form Feed and Cut key Form Feed Cancel and Cut oss S _ C4704024 7 15 Managing Your Prints Avoiding Media Waste by Nesting Pages Getting the Best from Nesting Nesting and Margins Right Margin Shift The printer may reduce the right margin of the right most page by up to 3 mm 0 08 in This is done only if E the Size option in the Page format menu is set either to a Photo option or to a discrete standard size and E the roll of media loaded is slightly narrower than a standard size NOTE If you select Smaller Margins with PostScript files the printer uses the Normal margin settings The HP PostScript drivers always use Extended margins and override the front panel settings Setting the space in between nested pages nest spacing Another option you
9. C4704124a 4 Holding the media at the sides align its right edges with the perforated line on the VY x x C472357 5 Press the J key next to the front panel display to indicate you are loading a roll Previous Sheet load Roll load C4704029 3 14 Working with Media Loading Roll Media 6 Use the T and J keys until the display shows the type of media you are loading and then press the Enter key Previous SELECT MEDIA Coated paper Enter C4704030 Working with Media Loading Roll Media 7 Align the media a When the front panel displays Lower Lever Lower the media lever Lower Lever C4704034 C4704130 b The front panel displays Pull Align edges to roll C4704034 c Take hold of the edges of the media now extending from the exit slot and pull the media toward you until taut Then align the left and right edges of the media so that they are flush with the edges of the roll Working with Media Loading Roll Media d Wind the media stop in the direction of the arrow shown below This is to take up any slack in the roll before closing the roll cover l C4723128a e When you have aligned the media lift the lever Lift lever t after aligning 4 E C4704016 C4704131 f The printer checks that the media is aligned properly If the alignment is successful the front panel displays Close roll cover Continue Working with Media
10. Color HE Normal Mono Fast E C4704033 T Print Quality keys Status Lights NOTE Using the Front Panel The Front Panel The status lights provide status information about the current configuration and state of the printer These lights are described later in this manual Receiving E best E color Hg Normal Status Lights Pause Mono Fast Print Quality ml i C4704031 In most cases settings in your application software or printer driver override any settings you make on the front panel of the printer 2 5 Using the Front Panel Standby Mode Standby Mode NOTE 2 6 The printer has a standby mode where after a period of inactivity the printer goes into a sleep mode low power usage mode This is indicated by the front panel display and status indicators turning off The indicator light on the Standby switch is on when the printer is in standby mode The printer wakes up whenever you press the Standby switch on the printer or there is any I O activity such as receipt of a file Standby switch C4704131a You can manually place the printer in standby mode by pressing the Standby switch when the printer is in normal operating mode When you manually put the printer in standby mode it will not wake up until you press the switch again E Use the Standby switch to turn the printer off and on rather than the Power switch on the back of the printer E Use
11. DEVICE SETUP Lang Automatic gt C4704034 Press the key or the 4 key until DRYING TIME is displayed DEVICE SETUP Drying time Automatic gt C4704034 Using the Front Panel Navigation Examples Press the Enter key to display the DRYING TIME menu DRYING TIME Automatic C4704034 Use the and J keys to display the available options and when the desired option is displayed press the Enter key to select it as the setting for Drying time To exit the menu system press the Previous key twice STATUS Ready C4704034 2 27 Using the Front Panel Other Types of Front Panel Display Information Other Types of Front Panel Display Information Other types of messages are also displayed in the front panel such as those displayed for selecting media type during media loading SELECT MEDIA Coated Paper C4704034 or the amount of ink remaining Cyan DOBE Menta DUDE i Ink level ye O0M sac ORME Full menu mode C4704041 There are other selection menus which are not part of the main menu system These behave in the same way as the main menus You scroll through the options using the T and J keys and select a displayed option using the Enter key 2 28 Working with Media Choosing Media 3 2 Using the Ink System UV Outside 3 5 Handling Your Media 3 12 Loading Roll Media 3 13 Loading Media onto the Take Up Reel accessory 3 19 Unloading Media from the Take Up Reel acc
12. Managing Your Prints Avoiding Media Waste by Nesting Pages When Does the Printer Try to Nest Pages When all the following are true E The printer is loaded with roll media rather than sheet media E In the front panel menus Queue is ON the default See page 7 5 What is the Queue E In the front panel menus Nest is ON that is set to either Optimal or In order See page 7 14 Turning Nesting On or Off and Choosing the Nesting Method Which Pages Qualify for Nesting In order to be in the same nest the individual pages must be compatible on both the following criteria E Color or monochrome Either all are color or all are monochrome Monochrome may include a color page rendered in grayscales by use of the front panel Color Mono key see page 6 10 Printing Color Images in Monochrome E Print resolution Either all are 300 dpi or all are 600 dpi see page 6 14 Print quality E Print Quality all pages must have the same print quality setting Best Normal or Fast E All pages must be PostScript or all pages must be HP GL 2 E Margin sizes must be the same for all pages normal smaller or extended Which Pages Cannot be Rotated Apart from obvious physical limitations on the roll any HP GL 2 page containing raster data will not be rotated Also Post script files are not auto rotated 7 13 Managing Your Prints Avoiding Media Waste by Nesting Pages QUEUEING amp NESTING All menu modes Def
13. is displayed with the Queueing amp Nesting option shown NOTE You may not be able to access the menu system immediately if the current task overrides it If this happens wait until the task is completed and try again 2 8 Using the Front Panel Printing the Menus Printing the Menus NOTE You can see the complete menu structure available on the printer by printing the Front Panel Menus print To help understand the menu structure and its navigation print it now The Menus print is printed in the size specified in the Page Format Size settings in the front panel However if sheet media is loaded it will automatically shrink to fit Make sure this setting specifies the size you want before printing Make sure that media is loaded See page 3 13 Loading Roll Media for loading information On the front panel display go to Internal prints as shown below Print the menu structure by selecting the Menu option from the Internal prints menu as follows STATUS Ready C4704034 a Press Enter Note Your front panel display may show SHORT MENUS FULL MENUS not SHORT MENUS depending Queueing amp Nesting on your printer settings You can print the internal prints in either mode C4704034 b Press J until Internal prints is displayed SHORT MENUS Internal prints C4704034 2 9 Using the Front Panel Printing the Menus 2500CP Only c Press Enter d Press 4 or until Menu is displaye
14. IEC 801 2 1991 prEN 55024 2 1992 4K V CD 8KV AD IEC 801 3 1984 prEN 55024 3 1991 3V m TEC 801 4 1988 prEN 55024 4 1993 IKV Power Lines 0 5KV Signal Lines IEC 1000 3 3 1994 EN 61000 3 3 1995 FCC Part 15 Class B Doc B Supplementary Information ASINZS 3548 BCIQ A The product herewith complies with the requirements of the Low Voltage Directive 73 23 EEC and the EMC Directive 89 336 EEC and carries the CE marking accordingly 1 This product was tested in a typical system with a Hewlett Packard DesignJet series printer Sant Cugat del Valles Barcelona 4 adada July 31st 1998 Jordi Balderas Quality Engineering Manager European Contact Your local Hewlett Packard Sales and Service Office or Hewlett Packard GmbH Department HQ TRE Herrenberger Strasse 130 D 71034 Boeblingen Germany FAX 49 7031 143143 13 17 Reference Ordering Accessories Ordering Accessories 13 18 Item HP Part Number Cables See Page 173 11 Take Up Reel C6246A Documentation User s Guide and Quick Reference Guide Software Application Notes graphics packages Hewlett Packard Support Services The HP GL 2 and HP RTL Reference Guide The Product Comparison Guide for HP GL 2 and HP RTL Peripherals PJL Technical Reference Manual Chinese English French German Japanese Italian Korean Portuguese Spanish Taiwanese English French German Italian Spanish Multilingual English English Engl
15. If you are printing on backlit media you may only be able to print half the area before a refill occurs this is because the printer needs more ink to print on backlit media 4 8 Working with Ink Systems Monitoring the Ink Level Monitoring the Ink Level Ink Level gt You can monitor how much ink you have remaining in each ink cartridge by selecting the Ink level display in the front panel menu The display provides an indication of how much ink is remaining in each of the four ink cartridges based on internal counts of the ink ejected Cyan ODEA Menta UU Yel OOO tBiack OMME Ink cartridge Full og DEEE OOBE ani Ink cartridge Low inn Ink cartridge almost empty Blinking Indicators jiggly 47023003 The display may not provide a precise measurement of the amount of ink remaining in the ink cartridges The actual amount of ink left may vary depending on your ink system components and printer When the last indicator starts blinking you may run out of ink at any time If you do completely run out of ink an out of ink warning message is displayed on the front panel as soon as the printer detects it See page 4 10 When should I Replace an Ink System If you need to print several images unattended for example when printing overnight and the Ink Level display shows that one or more ink systems is low on ink you may want to replace these system with new ink systems See page 4 24
16. Ordering Accessories 13 18 Reference Printer Specifications Printer Specifications Functional Specifications Ink systems HP DesignJet CP Ink System Supplied with printer HP DesignJet CP Ink System UV Can be ordered separately Four yellow cyan magenta and black 600 dpi 240 nozzle 7 5kHz Each color cartridge contains 410 ml of usable ink Four yellow cyan magenta and black 600 dpi 240 nozzle 4kHz Each color cartridge contains 410 ml of usable ink Media sizes Width carriage axis Length media axis Minimum Maximum Minimum Maximum length of long axis plot Roll 210 mm 8 3 in 917 mm 36 1 in 210 mm 8 3 in Depending on the media Some exam ples are shown below Coated paper 45 7m 150 0ft HP Heavy weight Coated paper 30 48m 100ft Sheet 210 mm 8 3 in A A4 831 mm 32 7 in E AO 263 mm 10 3 in A A4 1 6 m 62 99 in Media types For use with HP DesignJet CP Ink System For use with HP DesignJet CP Ink System UV See also Supplies Source catalog and in Europe and USA HP Media Guide for the HP DesignJet CP Printers For alternative names HP commercial names and physical characteristics of these media types see chapter 3 HP Coated Paper HP Heavyweight Coated Paper HP High Gloss Photo Paper HP Semi Gloss Photo Paper Imaging Film back lit Opaque Vinyl HP Heavy coated paper
17. Page size NOTE Margins Printing area Inked area Controlling the Page Format Page Format Page size can be specified from the front panel or in the software where it may be called Page Size Media Size Paper Size etc and where the options include for example ISO A3 ANSI Letter Custom etc If your software does not put a page size command in the print file the front panel setting is used Otherwise the software setting overrides the front panel setting There is one exception to this rule If the front panel setting is Inked area and you are sending a PostScript file the front panel setting is used See page 5 5 Adjusting the Page Size in the Front Panel Margins are normally 27 mm on the leading and trailing edges and 15 mm on the sides The 27 mm can be adjusted for roll media as explained on page 5 12 Adjusting Margins for Roll and Sheet Media Printing area is the page size minus the margins For a table showing the printing areas for standard media sizes see page 13 9 Printing Area Media Size Minus Margins Inked area is the smallest rectangle that contains the entire image while maintaining its aspect ratio relative height and width dimensions 5 3 Controlling the Page Format Page Format 5 4 Do You Need to Adjust the Page Size in the Front Panel The answer is normally no because the page size you have selected in your driver ovetrides the page size selected in the pri
18. 3M Opaque Imaging Media 3M Lustre Overlaminate 3M Matte Overlaminate 3M High Gloss Overlaminate NOTE To print in monochrome on all media all four ink systems must be installed From time to time new media types may become available For up to date information please contact your HP dealer or local HP Sales and Support Office 13 2 Functional Specifications Reference Printer Specifications Margins Normal Smaller roll media Extended roll media only only default Using CP ink Leading edge 19 mm 0 75 in 10 mm 0 39 in 29 mm 1 14 in systems Imaging Trailing edge 17 mm 0 67 in 10 mm 0 39 in 27 mm 1 06 in Sides 15 mm 0 59 in 15 mm 0 59 in 15 mm 0 59 in Using CP ink Leading edge 46 mm 1 81 in 10 mm 0 39 in 56 mm 2 20 in systems UV with Trailing edge 17 mm 0 67 in 10 mm 0 39 in 27 mm 1 06 in HP or 3M media __ Sides 15 mm 0 59 in 15 mm 0 59 in 15 mm 0 59 in All measurements 2 mm 0 08 in Resolution by Print Fast 300 x 300 dpi Mode setting Normal 300 x 300 dpi Best 600 x 600 dpi Programming HP RTL with color extensions languages HP GL 2 supported Adobe PostScript Level 3 supports Asian languages PJL PML Accuracy selection Optimized Constant Maximum Using HP Matte film 1 2 of the 0 7 of the 0 2 of the as the reference test specified page specified page specified page media at 23 C len
19. Accessories for details of memory expansion modules If a Long Axis Print Is Clipped E Does your software support long axis prints E Have you specified an appropriate media size in your software E Unless it is a PostScript file make sure that the printer s Page format Size is set to Inked area 11 47 Troubleshooting Solving Problems with Image Position or Content 11 48 If the Entire Image is in One Quadrant of the Correct Printing Area E Is the page size configured in the software too small E Are you sure that your software doesn believe the graphic to be in one quadrant of the page Otherwise this indicates an incompatibility between the software and the printer E Is your software configured for this printer For general advice see Set Up Your Software in the Setup Guide For advice specific to your software see either the documentation supplied with the driver or any Software Application Notes supplied with your printer E If you still haven t found the solution try changing the printer s Graphics Language setting on the front panel Device setup Lang If the Image Is Unexpectedly Rotated E Check the front panel Page format Rotate setting See page 5 4 Do You Need to Adjust the Page Size in the Front Panel E For non PostScript files If Queueing and Nesting are both ON pages may be automatically rotated to save media See page 5 15 Rotating an Image from the Front Panel E For an e
20. C472350c To remove roll media from the printer perform the following procedure 3 29 Working with Media Removing a Roll from the Printer Removing a Roll from the Printer 1 Wait until the appropriate drying time has passed See page 3 44 Drying time With a Take Up Reel 2 Lower the Media lever C4704130 3 Open the roll cover and turn the media stop to wind the media out of the printer and onto the roll J C4723128a Working with Media Removing a Roll from the Printer 4 Remove the old roll by pulling firmly on each end of the spindle A then B C4704121a 5 Rest the old roll vertically so that the fixed spindle media guide is on the floor Pull out the removable spindle media guide and then remove the roll of media from the spindle C472374 6 You have completed removing the old roll media from the printer If you are not immediately loading another roll of media into the printer replace the removable spindle media guide onto the spindle and install it back into the printer To load a new roll of media continue with the next section Installing a New Roll into the Printer Working with Media Installing a New Roll into the Printer Installing a New Roll into the Printer 1 If an empty spindle is installed in the printer open the roll cover and remove the empty spindle by pulling firmly on each end A and then B as shown below C4704118a 2 Remove the new roll from its wrapping 3
21. Constant is displayed Press Enter to access this menu Page Accuracy Constant C4704034 By selecting this option a constant media advance correction will be automatically applied depending on the printhead set present but not on each color being used This media advance correction will remain constant throughout the life of the printhead set With this mode you may notice slight image quality degradation when compared to the previous option Optimized NOTE Select Constant when page size accuracy is an important factor and good image quality is still necessary for example when tiling images or producing transparent media overlays 5 9 Controlling the Page Format Page Size and Accuracy 5 With the Page Accuracy menu still selected scroll through the menu until Maximum is displayed Press Enter to access this menu Page Accuracy Maximum C4704034 By selecting this option the printer will advance media without any dependence on the printhead Choose this option to achieve the maximum page size accuracy Image quality may be worse than the two previous options NOTE Maximum should only be selected when printing line artwork where end point accuracy is the most important factor or for posters which must match an exact predefined size Page Size Using the HP DesignJet CP UV Ink System When printing using UV inks on a roll the page size is also affected by the increased leading ed
22. HP DesignJet Marketing Dept or Spain 34 93 582 1400 Phone Attn Learning Products Dept Please circle the appropriate score Poor gt gt gt Excellent Overall ease of use 1 2 3 4 5 Use of language 1 2 3 4 5 Use of graphics 1 2 3 4 5 Please explain any low score Any other comments conerning the documentation accompanying this product C6240 90011 qd lt q Any comments v Fold here and then staple or tape the ends together v Cin HEWLETT PACKARD Hewlett Packard Company Barcelona Division Attn Learning Products Dept Avda Graells 501 08190 Sant Cugat del Vall s Spain 3M MCS Warranty for Graphics Produced on HP DesignJet CP Printers Graphics made with 3M Changeable Opaque Imaging Media 8522CP HP DesignJet CP Ink System UV and 3M Luster Overlaminate 8519CP or 3M Matte Overlaminate 8520CP by 3M TIJ Graphics Certified Fabricators on HP DesignJet CP printers and according to manufacturers recommendations are warranted for 12 months outdoors and 5 years indoors These graphics are covered against failure caused by ultraviolet light moisture temperature extremes pollution and other elements If a graphic fails to perform in accordance with 3M product specifications within this time frame 3M will replace the materials at no charge These remedies are exclusive In no case shall 3M be liable for any direct indirect or consequential damages including any labor cha
23. No Yes Constant No No Maximum Yes No Also refer to the explanation given below and Accuracy Maximum accumulated error on page 13 3 Accuracy selection From the front panel scroll through the menus and choose Device setup Press Enter to access this menu If you are unable to find this menu make sure that the Full Menu Mode is enabled see page 2 16 Selecting the Full Menu Mode FULL MENUS Device setup gt C4704034 Once you are selected Device setup scroll through the menu until you find Page Accuracy Press Enter to access this menu Device setup Pg Accur optimized C4704034 You will now have three different options The default setting is Optimized Page Accuracy Optimized C4704034 Controlling the Page Format Page Size and Accuracy The Optimized option means the printer will calculate the media advance dynamically depending on E the printheads E the use of each printhead This selection will give best possible print quality but page lengths may change between two or more different illustrations with the same specific dimensions NOTE Select Optimized when page size accuracy is not critical and you want the best possible print quality If the print quality of your images is not the most important factor you can change the page accuracy setting as follows With the Page Accuracy menu still selected scroll through the menu until
24. Printhead Service Align Now Other Symptoms or If the Problem is not Fixed Above If the Printhead Alignment Error message still occurs the printer will not be able to print with optimum quality In some cases you may be able to print but image quality cannot be assured It may be necessary to reseat or replace your ink system to restore normal performance If the printer will no longer print or you suspect printhead problems see 11 38 Checking Ink Systems Troubleshooting Solving Ink System Problems Printhead Checks Your printer makes a printhead check at the frequency set in the Image Quality Printhead Service Printheads Check Frequency front panel menu This check is also made when you power the printer on when you explicitly request a check through Image Quality Printhead Service Printheads Check Now or when a pen is installed or reseated You can disable the frequency checking through Image Quality Printhead Service Printheads Check Off This does not disable checking at other times Using the Replace Ink System Key The Replace Ink System key can be used to check what is wrong with the ink system If you think you know which part of the ink system is giving trouble see 11 32 Summary of Ink System Defect Messages and the list of messages on page 12 2 Message Explanations and Actions focus on that section but if you are not sure try all the steps carefully The Replace Ink System key lets you acc
25. See page 3 26 Unloading Media from the Take Up Reel accessory 7 3 Managing Your Prints Managing Pages Currently being Printed or Drying NOTE 7 4 Pausing while Printing a Series of Pages You can pause between two pages already sent from your computer for example to change the media type or replace the cartridges Press Pause on the front panel Best _ Color Hl Normal Hy Mono Fast C4704026 The printer finishes the current page and leaves the printer paused indicated by the Pause light being on until you press Pause again While the printer is paused you can use the front panel as normal for example to change a front panel menu setting or to load and specify a new media type To resume printing press Pause again If the printer is paused and you make changes in the front panel the changes do not affect files already in the queue Managing Your Prints Managing Pages not yet Printed the Queue Managing Pages not yet Printed the Queue NOTE NOTE QUEUEING amp NESTING All menu modes Default Off What is the Queue Your printer can store files in a queue at the same time as printing the current file It stores them by page If you send only single page files you can regard these as files The size of the queue is limited by number of jobs maximum of 32 jobs containing up to 64 pages total and the total memory available The queue stores processed output pages not the inp
26. The product herewith complies with the requirements of the Low Voltage Directive 73 23 EEC and the EMC Directive 89 336 EEC and carries the CE marking accordingly 1 Product exhibits class A operation when connected to LAN cables using print server accessories 2 The product was tested in a typical system with a Hewlett Packard Personal Computer and second peripheral An Apple Macintosh was used for Local Talk Sant Cugat del Valles Barcelona adelia Jordi Balderas lj July 31st 1998 Quality Engineering Manager European Contact Your local Hewlett Packard Sales and Service Office or Hewlett Packard GmbH Department HQ TRE Herrenberger Strasse 130 D 71034 Boeblingen Germany FAX 49 7031 143143 13 16 Reference Declaration of Conformity Declaration of Conformity DECLARATION OF CONFORMITY according to ISO IEC Guide 22 and EN 45014 Manufacturer s Name Hewlett Packard Espa ola S A Manufacturer s Address Barcelona Division Avenida Graells 501 08190 Sant Cugat del Valles Barcelona Spain declares that the product Product Name HP Take Up Reel Model Number s HP C4723 60020 HP C6246A Product Accessory conforms to the following Product Specification Safety TEC 950 1991 A1 A2 A3 EN 60950 1992 A1 A2 A3 1 CSA C22 2 No 950 1995 UL 1950 1995 NOM 019 SCFI 1994 EMKO TSE 74 DK 207 94 GB 4943 1990 EN 50081 1 1992 CISPR 22 1993 EN 55022 1994 Class B 1 EN 50082 1 1992
27. compared to one produced with Imaging ink which has a brighter glossy appearance E The volume and density of ink used to produce a print with UV Pigmented ink is different compared to Imaging ink This print quality may sometimes have speckling a very slight graining effect which is a normal characteristic of the UV Pigmented ink E You may sometimes see minuscule patterns in the print which can be mistakenly construed as banding This is a normal characteristic of the UV Pigmented ink and is caused by the placement and density of the ink on the media As HP has not tested non endorsed media the appearance of a print may differ to one produced on endorsed media Therefore it can only be used as an indication of a possible print problem It is recommended that you change to an endorsed media to confirm a problem Troubleshooting Solving Image Quality Problems NOTE Before starting any corrective action If the printer has not performed a printhead check or printhead alignment check recently select the printhead alignment check from the front panel menu see page 9 5 Aligning Printheads and then reprint the image If the image quality is still bad proceed with the following section If the Color is Not as Expected There is no direct comparison between prints produced with the UV Pigmented inks and Imaging inks The UV Pigmented ink has different characteristics to the Imaging ink because it is designed for enhanced indoor
28. met pas de bruits radio lectriques d passant les limites applicables aux appareils num riques de Classe A prescrites dans le r glement sur le brouillage radio lectrique dict par le Minist re des Communications du Canada This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications When connected to LAN cables using print server accessories this digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications VCCI Class A and class B Japan Korean EMI statement Taiwanese EMI statement Tele communications General Approval UK Address Reference Regulatory Notices CORBIS WRUBRES BREE AEM BRA VCCI OSM TES BOPP CT COME KERETET ATLA BH ELTWEDD CORED YVAPTUEY a YFERN UTE Hnd d SRMBASHMCOTCEMAVET WYO RU RAB HE o TELOR ROZLTFS ES IEEE802 3 b L lt dk Ethernet lkr NTOZ HA COMBI HR MARE FERRE ERS VCCI ORETTE BE RK CT CORBtRERE CHATS e ERRASSE ITIL WHY ET COBRITISEAAOMISCMRERT SAG BRANSZCE WENT 0 NNE JFL AAMAS VS 717 0 24 WA EE A B AHE AS 2 SA 7 a Wek BR TLAS Hoe TY FAA AFELE meej whey x EADE E BAFRA D o ARERR PERE gt FRSA ARERR RAAT PERK REM EHR O Telecommunications Statement The HP DesignJet 2500C
29. print the Image Quality Print again See page 11 31 Solving Ink System Problems If the error is still present replace the Ink System corresponding to the bad color and repeat the image quality test If the error continues contact HP support See the page 11 56 Getting Help 11 19 Troubleshooting Solving Image Quality Problems Test Pattern 4 Color Alignment Quality Test This test pattern is to check the color alignment and produces six patterns each with two different primary colors In each pattern you will see primary color circles If there is misalignment between the primary colors the composite color will be present in one part of the circle and white will be visible at the opposite side of the circle There are two types of misalignment See Example F E Horizontal when the misalignment is in the horizontal axis E Vertical when the misalignment is in the vertical axis Horizontal Misalignment Vertical Misalignment ee l Correct Incorrect Correct Incorrect Example F Problem See Corrective Action 1 Third color present Example F a Perform the printhead alignment misalignment in either the check using genuine HP media boxes or circles of the test then print the Image Quality image Print again to see if there has been any improvement b If there is no improvement in the Image Quality Print contact HP See the page 1
30. you will see the status message Ink system error described on page 12 7 Ink cartridge valve out HZ The printer has detected that one or more of the ink cartridge valves as indicated by flashing squares has popped out during refilling Press to check the failing ink cartridge You should reseat the valves immediately see 11 40 Checking the Ink Cartridges If this does not solve the problem you will have to replace the entire ink system printhead printhead cleaner and ink cartridge using the Replace Ink System key Ink system at end of life HEH The printer has found that an earlier Out of ink error has not been corrected One or more components of the ink system as indicated by flashing squares have reached the end of their intended lives You should now replace all three components of those ink systems affected the printheads the printhead cleaners and the ink cartridges See the general comments about ink systems on page 11 31 Press to continue Image print quality may be affected Replacement of the ink systems affected is recommended To fix problems with the ink system see 11 38 Checking Ink Systems Ink system at end of life Retry The printer has detected that one or more components of the ink system have reached the end of their intended lives You should now replace all three components of those ink systems affected the printheads the printhead cleaners and the ink cartridges Se
31. C4704016 E The display can show two lines of text and is used for displaying menus used to configure the printer PAGE FORMAT Menu Title Mirroring Menu Option C4704007 and messages STATUS Aligning printheads C4704034 These messages may concern printer status required actions or errors E You use the display keys to navigate the menu system and select menu options You also use the display keys to respond to messages see chapter 12 Front Panel Messages for detailed descriptions for error and status messages Later sections of this chapter give detailed instructions for using the display keys to navigate the menu system and select menu options as well as other uses of the display keys Using the Front Panel The Front Panel Action Keys Print Quality Keys The action keys let you E cancel the current printer operation Cancel E advance and cut media Form Feed and Cut E replace ink system components Replace Ink System E pause the printer Pause Form Feed Replace _ Cancel and Cut Ink System Pause C470432a Action Keys dddddddy See chapter 7 Managing Your Prints for information on the use of these keys Use the print quality keys to select whether to print in color or monochrome black and grayscale and to select the print quality you want See chapter 6 Controlling the Overall appearance of a Print for information on the use of these keys E Best
32. Certified Russia GOST Certified Take Up Reel Safety Specifications Constructed according to Information Technology Equipment ITE Safety Standard TEC950 Fixed Class I Plugable Type A Installation Category II Pollution Degree 2 For indoor controlled office environments use Canada Canadian Standards Association Certified ITE CSA C22 2 No 950 European Union 73 23 EEC Low Voltage Directive compliant Meets EN 60950 Mexico DGN NOM019 SCFI 1994 certified Norway EN 60950 EMKO TSE 74 DK207 94 compliant USA Underwriters Laboratories UL 1950 Listed Czech Republic EZU IEC950 certified Poland PCBC certified Russia GOST certified Printing Area Media Size Minus Margins Reference Printer Specifications Media Size and Printing Area Width x Height by Orientation of Orientation of Drawing Media inches millimeters landscape portrait landscape portrait ANSI media A portrait 9 5 x 7 2 7 2x9 5 243 x 185 185 x 243 A landscape 9 8 x 7 0 7 0 x 9 8 249 x 180 180 x 249 B_ portrait 15 5 x 9 8 9 8x 15 5 395 x 249 249 x 395 B landscape 15 7 x 9 5 9 5 x 15 7 401 x 243 243 x 401 C portrait 20 5 x 15 7 15 7 x 20 5 522 x 401 401 x 522 C landscape 20 8 x 15 5 15 5 x 20 8 529 x 396 396 x 529 D portrait 32 5 x 20 7 20 7 x 32 5 827 x 528 528 x 827 D landscape 32 8 x 20 5 20 5 x 32 8 834 x 523 523 x 834 E portrait 42 6 x
33. Cut the printer immediately cuts off the current page When the next file begins the printer cuts the media again to give this page the narrow margin Print Margins using the HP DesignJet CP UV Ink System When printing with UV inks with extended or normal margins selected the leading edge margin will increase by 27 0mm 1 06 inch The total leading edge margin for UV Opaque vinyl selection on roll media will be Margin Selection Leading Edge Margin Dimension Normal 46 0mm 1 81 inches Extended 56 0mm 2 20 inches Controlling the Page Format Rotating an Image Rotating an Image All menu modes Default 0 Your images can be rotated from the Page format Rotate option in the front panel if E The file is an RTL HP GL 2 file and Queueing and Nesting are off see page 7 11 Avoiding Media Waste by Nesting Pages E The file is a PostScript file HP DesignJet 2500CP only E The file is an RTL HP GL 2 file and the file contains no raster data Rotating an Image from the Front Panel Except in the circumstances stated above you can rotate a drawing from the printer s front panel without changing the drawing in your software The options are 0 90 180 or 270 degrees relative to the drawing s orientation in your software The rotation is counterclockwise as shown below 180 270 C4704047 5 15 Controlling the Page Format Rotating an Image
34. Feedback ee eee SN ZAN in the USA see over fill on the Quality of This Documentation Qu ae NEKE Name If mailing to the address in Spain fill out the other Job Title sheet Organization Alternatively you can fax this Address form to USA 1 619 655 6640 Attn HP DesignJet Marketing Dept or Spain 34 93 582 2848 Phone Attn Learning Products Dept Please circle the appropriate score Poor gt P gt Excellent Overall ease of use 1 2 3 4 5 Use of language 1 2 3 4 5 Use of graphics 1 2 3 4 5 Please explain any low score Any other comments conerning the documentation accompanying this product C6240 90011 Thank you qd lt q Any comments v Fold here and then staple or tape the ends together v NO POSTAGE NECESSARY IF MAILED IN THE UNITED STATES BUSINESS REPLY MAIL FIRST CLASS MAIL PERMIT NO 24343 SAN DIEGO CA POSTAGE WILL BE PAID BY ADDRESSEE L HEWLETT PACKARD HP DesignJet Marketing Center Hewlett Packard Company Building 7 16399 West Bernado Drive San Diego CA 92127 U S A Please Give Us Your Feedback on the Quality of This Documentation If mailing to the address in Spain see over fill out this sheet Name If mailing to the address in the USA fill out the other Job Title sioa Organization Alternatively you can fax this Address form to USA 1 619 655 6640 Attn
35. If the Printer Seems Too Slow 11 54 If the Printer Waits Too Long to Print a Nest 11 55 If the Bail Black Metal Bar does not Lower All the Way 11 55 The Media coming from the Printer is Fed Back into the Printer causing a Media Jam 11 55 Getting Help 11 56 What to Do Before You Call 11 56 Front Panel Messages 12 1 Message Explanations and Actions 12 2 STATUS Messages 12 17 Reference 13 1 Printer Specifications 13 2 Interface Specifications 13 10 Interface Cables 13 11 Regulatory Notices 13 12 Glossary G 1 Index I 1 Welcome A Five Minute Guide To Your Printer 1 2 Front View of Printer 1 9 Rear View of printer 1 10 Welcome A Five Minute Guide To Your Printer A Five Minute Guide To Your Printer 2500CP Only Your Printer s Main Features Your printer is an E A0 size inkjet printer designed for printing high quality large format color or monochrome images Some major features of the printer are Large capacity ink system True 600 dpi print resolution A choice of HP media designed to provide the best image quality with your printer An easy to use front panel interface with a two line display giving you access to a comprehensive set of printer functions Available as an optional accessory is the Take Up Reel This enables long unattended prints Built in Adobe PostScript Level 3 Raster Image Processor Automatic color calibration to improve color consistency between jobs Ink emulation allo
36. Information About the Image Quality Test 11 7 Identifying the Printhead Components 11 7 How to Use the Image Quality Print 11 8 Printing the Image Quality Print 11 8 Analyzing the Image Quality Test Results 11 10 Solving the Problems 11 11 No Printing Defects Found in the Image Quality Print 11 22 Solving Color Accuracy problems 11 23 Color Consistency problems 11 23 Table of Contents Configuration 11 24 Media 11 24 Where to Find Additional Information 11 26 If There are Slightly Warped Lines 11 26 If There are Blurred Lines Ink Bleeds from Lines 11 26 If there is a horizontal line 2 inches 5 5 cms from the start of your image 11 26 There are Smears and or Scratching on Your Printed Media 11 27 Solving Media Handling Problems 11 28 The Front Panel Keeps Indicating that Media Is Misaligned or Incorrectly Positioned 11 28 Prints Do Not Feed Out Properly From the Printer 11 28 The Automatic Cutter does not Cut Immediately after a Print has Finished 11 28 The Automatic Cutter does not Work 11 29 The Cutter is Jammed 11 30 A Sheet is Ejected when You Switch On the Printer 11 30 Solving Ink System Problems 11 31 Missing Ink System 11 31 Ink System Error 11 31 Summary of Ink System Defect Messages 11 32 If the Replace Ink System Key does not Work 11 34 If Brand New Printheads have Problems 11 34 If there is a Failure after Refilling Printheads 11 34 Printhead Alignment Errors 11 35 Printhead Checks 11 37 Using the Replace Ink System
37. Key 11 37 Checking Ink Systems 11 38 If You Have Problems Reseating a Printhead 11 41 Cleaning Electrical Contacts 11 42 Clearing a Media Jam 11 44 Solving Communication Problems 11 45 If there is a Problem Communicating between Your Computer and the Printer 11 45 Solving Problems with Image Position or Content 11 46 If the Print is Completely Blank 11 46 If the Output Contains Only a Partial Print 11 46 If the Image is Clipped 11 47 If a Long Axis Print Is Clipped 11 47 If the Entire Image is in One Quadrant of the Correct Printing Area 11 48 If the Image Is Unexpectedly Rotated 11 48 If the Print Is a Mirror Image of Your Graphic 11 48 ix Table of Contents If the Print Is Inaccurate 11 48 If the Print is Distorted or Unintelligible 11 49 If One Image Overlays Another on the Same Sheet 11 49 If Pen Settings Seem to have No Effect 11 49 If the Printer Produces a Black and White Print When You Expected a Color Print 11 49 If the Printer has Printed a Different Print than the One You were Expecting 11 50 Solving Front Panel Problems 11 51 If the Replace Ink System Key Does Not Work 11 51 If None of the Front Panel Keys Work 11 51 If Page Format Rotate does not Work 11 51 If a Display Message will not Clear 11 51 If a System Error Message Is Displayed 11 52 If an Out Of Memory Data Was Lost Message Is Displayed 11 52 Problems with the Take Up Reel 11 53 Solving Miscellaneous Problems 11 54 If the Printer does not Print 11 54
38. Loading Roll Media 8 Close the roll cover and press the J key 9 When the J key is pressed the next step depends on the type of printer you have a If you do not have a Take Up Reel installed the printer displays tE C4704016 Ready to print b Ifyou do have a Take Up Reel installed and it is set to ON Proceed to the next procedure NOTE If you want to turn on or off the Take Up Reel see page 8 12 Turning on the Take Up Reel Working with Media Loading Media onto the Take Up Reel accessory Loading Media onto the Take Up Reel accessory To start this procedure you need to have a roll of media installed into the printer see page 3 32 Installing a New Roll into the Printer and 3 13 Loading Roll Media CAUTION Using Back lit media with a separate slip sheet is not recommended for use with the Take Up Reel 1 Move the leading edge of the media to half way down the Core Tube To move the media down use the J key as shown below If the media has gone too far i e passed the Core tube use the T key to move the media back up C4704016 C472334C NOTE The Back Media Forward Media display has a time out of ten minutes To return to this display go to Move Media in the front panel display a Working with Media Loading Media onto the Take Up Reel accessory 2 Move the adjustment levers on the media guides to the unlocked position O Adjustment lever C472351 3 The two media guides and cor
39. Panel Messages Message Explanations and Actions Message Explanation and Action Remove all You have selected the option Utilities Transport mode of the front panel menu ink cartridge s and opened the left door when instructed The printer is instructing you to remove all the ink cartridges Remove all You have selected the option Utilities Transport mode of the front panel menu printheads and lifted the window when instructed The printer is instructing you to remove all the printheads Remove head cleaners Close right door You have selected the option Utilities Transport mode of the front panel menu and opened the right door when instructed The printer is instructing you to remove all the printhead cleaners and then close the right door Remove media The ink is dry Remove the accuracy calibration print that has just been produced Press 4 to continue with accuracy calibration Remove media Lift lever An attempt to load media was made while the media lever was lowered Remove the media lift the lever and reload media with the lever up Remove the Media You are removing media from the Take Up Reel Before you are able to do this you Weight have to remove the Media Weight see Glossary and chapter 3 Sonam When you have removed the Media Weight press Continue Replace ink You are in the ink system replacement process and opened the left door when cartridge s MEM instructed
40. Pattern 3 IMPORTANT 11 16 Problem See Corrective Action 1 Black cyan magenta and Refer to 11 20 Color Alignment yellow columns are correct Quality Test and verify this problem but banding in any or all of See the recommended actions the secondary color columns This is an indication that there is a horizontal misalignment 2 Different colors visible inthe Example C Refer to 11 20 Color Alignment spaces between some or all of Quality Test and verify this problem the columns depending on See the recommended actions the color of the printhead that is misaligned This is an indication of vertical misalignment NOTE It is also possible that the banding was caused because you were using non HP media The performance of your printer can only be guaranteed if you use genuine HP media Nozzle Print Test Use this test purely to confirm an error highlighted in Test Pattern 2 Some of the printhead nozzle problems that you will see in this pattern do not mean you will not get perfect image quality results The printer has internal corrections that will hide many nozzle defects In this test all the 240 nozzles of each printhead are tested For each of the four colors you will see the numbers 10 to 240 over the diagonally stepped lines in increments of 10 These numbers correspond to the nozzle number that prints each step There are two printhead nozzle errors E Nozzles not printing E Nozzles misdirected Troubl
41. See 11 39 Checking the Printhead Cleaners One or more of the printhead cleaners are not detected Printing has been disabled E See 11 39 Checking the Printhead Cleaners The printer has detected an error in the ink system for example some component of the ink system may have been removed or reseated in an irregular manner or the last ink system replacement process did not finish successfully It may also indicate that not all components of the ink system were replaced at the same time Printing has been disabled E See 11 38 Checking Ink Systems One or more of the ink cartridges are not detected Printing has been disabled E See 11 40 Checking the Ink Cartridges One or more of the ink cartridge valves has popped out during refilling Printing has been disabled E See 11 34 If there is a Failure after Refilling Printheads The printer has detected that one or more components of the ink system have reached the end of their intended lives You should now replace all three components of those ink systems affected the printheads the printhead cleaners and the ink cartridges E See 11 38 Checking Ink Systems and the general statement about ink systems on page 11 31 This is a status message that follows an earlier error The code value in the message indicates the type of error E See the Ink system error message The printer has detected components of different ink systems types for example Imaging and UV Pig
42. The printer is waiting for you to replace the ink cartridges indicated by flashing squares Replace lens cover You are in the ink system replacement process and lifted the window when instructed Continue px The printer is waiting for you to replace the lens cover on the printhead carriage with a new one Spare lens covers are inside the right door Press to continue when you have completed the lens replacement See the instructions for lens cover replacement on page 10 3 Lens Maintenance Replace You are in the ink system replacement process and lifted the window when instructed rinthead s h P sts s The printer is waiting for you to replace the printheads indicated by flashing squares If you have persistent problems see If You Have Problems Reseating a Printhead 11 41 12 13 Front Panel Messages Message Explanations and Actions Message Explanation and Action Replace You are in the ink system replacement process and lifted the window when instructed printhead s Close window The printer is waiting for you to replace a printhead or you can close the window without making any changes If you have persistent problems see If You Have Problems Reseating a Printhead 11 41 Replace WEH Close right door You are in the ink system replacement process and opened the right door when instructed The printer is waiting for you to replace the printhead cleaners indicated by s
43. and exclusive remedies 2 This Warranty Statement gives the customer specific legal rights The customer may also have other rights which vary from state to state in the United States from province to province in Canada and from country to country elsewhere in the world 3 To the extent that this Warranty Statement is inconsistent with local law this Warranty Statement shall be deemed modified to be consistent with such local law Under such local law certain disclaimers and limitations of this Warranty Statement may not apply to the customer For example some states in the United States as well as some governments outside the United States including provinces in Canada may a Preclude the disclaimers and limitations in this Warranty Statement from limiting the statutory rights of a consumer e g the United Kingdom b Otherwise restrict the ability of a manufacturer to enforce such disclaimers or limitations or c Grant the customer additional warranty rights specify the duration of implied warranties which the manufacturer cannot disclaim or not allow limitations on the duration of implied warranties 4 FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND THE TERMS IN THIS WARRANTY STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF HP PRODUCTS TO SUCH CUSTOMERS Revision May 15th 1998 About this
44. and outdoor lightfastness and not for photo quality imaging You will see a slight matte appearance to a print produced with UV Pigmented ink which is a normal characteristic If you still suspect that the color is not correct check the following E Were all three components for each ink color set changed together The printhead printhead cleaner and ink cartridge should all be new every time you replace a color E Make sure all the components for each ink color set are the same type of ink if they have been previously stored in the HP DesignJet CP Ink System Storage Container E Are all four ink colors that you are using the same type of HP ink system Never mix UV Pigmented ink and Imaging ink systems Check that each ink cartridge is the same type of ink as the printhead E Were all three components of the ink set installed before the date on the box If you are printing on non endorsed media Custom Media the final color accuracy of your prints is your responsibility E Try improving the print color from the software application Troubleshooting Solving Image Quality Problems Some General Information About the Image Quality Test One of the printer s internal prints is the Image Quality Print test accessed from the Utilities Service tests Image quality print menu Whenever you suspect that your printing is not correct it is advisable to perform this test to help diagnose the problem The Image Quality Print will hel
45. deposits See 11 42 Cleaning Electrical Contacts Try reseating the printheads If you have trouble reseating the printheads see If You Have Problems Reseating a Printhead on page 11 41 NOTE After you remove or reseat a printhead the printer will run its automatic printhead alignment procedure Check the ink cartridge to see if it has ink If the printheads are functioning but you are not getting the image quality you expect see 11 5 Solving Image Quality Problems If there is a Failure after Refilling Printheads If you see the message Ink cartridge valve out or Ink cartridges removed after printheads have been refilled it is because an ink cartridge valve has become disconnected or the printer cannot detect an ink cartridge Printing is disabled To fix this problem Press the J key When prompted open the left door to access the ink cartridges You will see the message Check ink cartridges Abort where the flashing squares indicate which valves to check See 11 40 Checking the Ink Cartridges If you don t correct the error now you will see the status message Ink system error Troubleshooting Solving Ink System Problems Printhead Alignment Errors Printhead alignment The printer automatically runs the printhead alignment procedure every time you load replace or even reseat a printhead whether it is a new printhead or not Do not remove the printheads unnecessarily The routine is al
46. determine if any printhead nozzles are not placing ink on the media correctly If nonfunctional nozzles are found the printer will switch to other nozzles on the printhead to prevent any degradation in image quality Eventually it will perform a set of actions to bring them to a better working condition In this way the printer is able to compensate for nonfunctional nozzles on the printheads For most users the factory default frequency will provide the expected image quality without any intervention However for your convenience you can set the check more frequently up to every page or disable it The Extended margins setting must be selected in order for the leading and trailing edges of an image to be error corrected for nonfunctional nozzles The selections in this menu are Now This selection causes the printer to perform a printhead check immediately Off The printhead check functions is turned off Printhead checks are done only when you replace an ink system Frequency This setting lets you select the frequency that printhead checks are made You can select a printhead check to be done from every tenth page printed to every page printed The printhead check is done E at the selected frequency E whenever you replace an ink system E when the power is switched off and then switched back on E on request The printhead check is turned off automatically To check the printheads load an A3 or larger sheet in landscape or
47. display you will see a displayed next to one of the media types this shows the current media selected in the printer It is also an alternative way of confirming which media is currently loaded By pressing Enter when the desired selection is displayed you can change the print mode to the one displayed on the front panel If you are printing on HP endorsed media always select the same media print mode as the media loaded in the printer Hewlett Packard has tested these settings for optimum performance and print quality Maintaining Your Printer Cleaning the Printer 10 2 Lens Maintenance 10 3 Normal Printer Use 10 6 Storing and Moving Your Printer 10 7 10 1 Maintaining Your Printer Cleaning the Printer Cleaning the Printer WARNING CAUTION NOTE 10 2 To avoid an electric shock make sure that the printer is switched OFF and unplugged before you clean it Do not let water get inside the printer Do not use abrasive cleaners on the printer Any maintenance or repairs beyond those described in this chapter should be done by a qualified service technician Cleaning the Printer Exterior and Inside the Doors E Clean the outside of the printer as required with a damp sponge or a soft cloth and a mild household cleaner such as non abrasive liquid soap E Over time aerosol spray from the printheads may build up on the inside of the left and right access doors and inside the printer window This aerosol buil
48. dithering method and number of passes of the printheads For more details see the table on page 3 10 Combinations of Media Type and Print Quality Included with this printer is an HP DesignJet Papers and Films catalog which gives ordering details for Hewlett Packard media supplies To get the latest version of this document contact your local HP Sales and Support office If you are using a third party Raster Image Processor RIP to print with your printer the above points may not apply In this case consult your RIP vendor for advice on media and the best settings for your requirements 3 3 Working with Media Choosing Media Supported Media Types Your printer supports several types of media The supported types and their most common uses are shown in the table below The media you choose will depend on the ink system you have installed that is UV inks or imaging inks Media Type on the Front Description Panel Display Coated Paper A specially coated wood pulp based paper for inexpensive high quality color graphics and photographic image prints High Gloss Photo Paper A white Photographic paper with a high gloss finish for high quality prints Semi Gloss Photo Paper A white Photographic paper with a semi gloss finish for high quality prints Imaging Film Backlit A clear polyester film for backlit viewing of images Opaque Vinyl Adhesive backed white opaque vinyl HP Heavyweight Coated A specially coated heavyweight based paper for
49. edition Edition dates are as follows First edition July 1998 New editions are complete revisions of the manual Change sheets which may be issued between editions contain addi tional information The dates on the title page change only when a new edition is published Minor corrections that do not affect the function of the product may be made at reprint without a change to the print date Many product updates and fixes do not require manual changes and conversely manual corrections may be done without accompanying product changes Therefore do not expect a one to one correspondence between product updates and manual revisions For support details see the section Getting Help in chapter 11 A eackarD C4704 90241 Manual Part Number C4704 90241 English Printed in Europe This manual has been printed on chlorine free paper
50. files Controlling the Overall appearance of a Print Changing Pen Widths and Colors Using the Internal Palettes Viewing Current Config Settings Make sure either a roll or a sheet of media is loaded Make sure that the front panel Color Mono switch is set to Color Print the Current Configuration Print by pressing the and J keys simultaneously STATUS Press these two keys simultaneously tE Ready E C4704000 Notice on the Current Configuration Print that the 16 pens are numbered 0 through 15 and the 256 colors are numbered 0 through 255 These colors are specified in the Palette Print as explained in the following sections NOTE These settings have no effect on PostScript files 6 5 Controlling the Overall appearance of a Print Changing Pen Widths and Colors Using the Internal Palettes INTERNAL PRINTS HP GL 2 Palette All menu modes 6 6 Viewing the Colors Available For a Palette Make sure that the front panel Color Mono switch is set to Color To print the Palette go to the INTERNAL PRINTS menu and choose HP GL 2 Palette In the Palette print there are 256 squares numbered O through 255 each showing one of the 256 colors available for selection in the printer s internal palettes The example below is color 6 magenta which is assigned to pen 6 in the factory s default palette Pen number in factory default palette and initially 6 therefore in all three palet
51. high quality color Paper graphics which when combined with the HP DesignJet CP Ink System UV provides enhanced light fastness for indoor and outdoor use 3M Changeable Opaque A flexible white opaque film with removable pressure sensitive adhesive Imaging Media backing for outdoor use It is outstanding for outdoor signs posters and 3 4 banners When printing with this media use the Best print mode NOTE HP Heavyweight Coated Paper is the only media that is compatible with both the HP DesignJet CP Ink System and the HP DesignJet CP Ink System UV NOTE To order the above media types see page 3 8 HP Commercial Names of Media Types and the pamphlet Media Guide for the HP DesignJet printers From time to time new media types may become available For up to date information please contact your HP dealer or local HP Sales and Support Office Working with Media Using the Ink System UV Outside Using the Ink System UV Outside NOTE Laminating the Media after Printing After you have printed a file using the HP DesignJet CP Ink System UV on 3M Changeable Opaque Imaging Media 8522CP and before displaying the print outdoors it must be laminated with one of the 3M overlaminates see Table below The use of the overlaminate is essential for outdoor use to provide resistance to water scratches and tears and to maintain the print s luster depth and quality Applying the Overlaminate to a Finished Print These guidelines provide a gene
52. new ones before starting to print and store them in the HP DesignJet CP Ink System Storage Container If you need to change from the HP DesignJet CP Ink System Imaging ink to the HP DesignJet CP Ink System UV UV Pigmented ink or vice versa you will need to store the printheads and printhead cleaners that you are not using When storing Ink Systems remember Do not touch the printhead nozzles Handle the Ink Systems with Care E Always store the partially used printheads and printhead cleaners in the HP DesignJet CP Ink System Storage Container Keep the partially used ink cartridges close by the HP DesignJet CP Ink System Storage Container This will prevent unintentional mixing of different sets of ink system components E You can store the HP DesignJet CP Ink System UV UV Pigmented ink printheads and printhead cleaners in the storage container for up to six weeks without affecting the Outdoor Durability Warranty providing you comply with the warranty procedures E Make sure all four ink colors that you are storing are the same type of HP Ink System Never mix UV Pigmented ink and Imaging ink components E Always handle and store the printhead cleaners upright to avoid spilling ink E Handle the system with care CAUTION Working with Ink Systems Removing and Storing Partially Used Ink Systems Storing the Ink System in the HP DesignJet CP Ink System Storage Container Additional HP DesignJet CP Ink System Storage Contai
53. pattern Measure pattern Press to create the pattern for automatic calibration Press to measure the pattern for automatic calibration Disk error Continue gt HP DesignJet 2500CP only An error on the hard disk has been detected Press to continue 12 3 Front Panel Messages Message Explanations and Actions Message Explanation and Action Edge not found Reload media The printer could not find edge of media during loading procedure Check the leading edge of the media for unevenness or tears cut a straight edge if necessary and reload Be sure to position the right edge along the perforated line on the entry platen when loading Error processing job Flushing rest of job gt An error was encountered while the print was being processed The print has been lost Press to delete the print Fatal disk error Continue gt HP DesignJet 2500CP only An error on the hard disk has been detected Press to continue Retry the operation by cycling the power If the problem persists servicing the printer is advised Head cleaner full Either After finishing printing the printer has detected that one or more of the printhead cleaners are full of ink The squares that are flashing indicate the head cleaners that are full Press 4 to continue The message Check ink system gt Ignore is displayed If you press again to continue you may still be able to print ag
54. printhead cleaners to clean and maintain the printheads to ensure best possible image quality and to seal the printheads when not in use ensuring the long life You can change Ink Systems as easy as 2 3 with the modular design If you do change one ink set for another HP offer an Ink System Storage Container to store partially used printheads and printhead cleaners Main Features of the HP DesignJet CP Ink System The HP DesignJet CP Ink System is the ink system that you received with your HP DesignJet CP printer It is also referred to as Imaging ink It is designed to deliver clear sharp brilliant images with precise performance every time Main Features of the HP DesignJet CP Ink System UV The HP DesignJet CP Ink UV can be purchased separately from your local Hewlett Packard dealer It is also referred to as UV Pigmented ink The HP DesignJet CP Ink UV prints bright colorful outdoor lightfast signs and posters with a HP Outdoor Durability Warranty The HP DesignJet CP Ink UV is designed to work together with the HP DesignJet CP printers to create clear prints that are lightfast and durable with lamination even outdoor in direct sunlight for up to one year guaranteed The UV Pigmented inks provide resistance to ultra violet light Protecting your prints from fading and enhancing the durability of signs and posters Welcome A Five Minute Guide To Your Printer Color Calibration 2500CP Automatic color calibration im
55. t correct the error now you will see the status message Ink system error described on page 12 7 12 4 Front Panel Messages Message Explanations and Actions Message Explanation and Action Image quality not assured This message appears after the printer finds an error in the ink system One or more of the ink systems have passed their specified life one or more of the printhead cleaners are full of ink or one or more of the printheads has failed an electrical test or an alignment or nozzle check Press to continue You may continue printing but you may not get your usual image print quality To fix problems see 11 38 Checking Ink Systems Imaging inks YES installed NO After you have finished installing a new ink cartridge you are asked to confirm that you have changed the type of ink cartridges from UV Pigmented to Imaging Press to confirm that you have changed the ink cartridges from UV Pigmented to Imaging Press 4 to indicate that you have not changed the ink cartridges from UV Pigmented to Imaging You will then be given the opportunity of replacing the incorrect ink cartridges by the correct ones Incorrect ink system Cmi E After you used the Replace Ink System procedure which was cancelled by a time out or aborted see Checking Ink Systems 11 38 the printer has detected that one or more of the ink systems are still faulty or have not been fully replaced as indicated by the fla
56. that you have entered the menu system from the STATUS screen shown below STATUS Ready C4704034 Selecting the Full Menu Mode Make sure the STATUS display level is shown on the front panel STATUS Ready C4704034 1 Press Enter SHORT MENUS If FULL MENUS is displayed Queueing amp Nestin instead of SHORT MENUS 8 8 press the Previous key and skip the following steps C4704008 2 Press J or until Utilities is displayed SHORT MENUS Utilities C4704034 3 Press Enter UTILITIES Menu mode Short gt C4704034 Press Enter MENU MODE Short C4704034 Press J MENU MODE Full C4704034 Press Enter UTILITIES Menu mode Full gt C4704034 Press Previous FULL MENUS Utilities gt C4704034 Using the Front Panel Navigation Examples Press Previous again to return to the STATUS screen in the front panel display STATUS Ready C4704034 2 17 Using the Front Panel Navigation Examples 2500CP Only Changing the Color Calibration Setting in the Image Quality Menu In this example you will change the Color Calibration setting in the Image Quality menu The arrows on the excerpt from the Front Panel Menus print on page 2 20 correspond to the numbered instructions From the previous example you should now have the STATUS screen displayed on the front panel with FULL MENUS mode selected STATUS Ready C4704034 Press t
57. the 4 key to install the missing ink systems You will be prompted to install the printheads printhead cleaners and ink cartridges in turn C4704034 Ink System Error AE AAEE This message occurs after an earlier report of an error when you have not 00 0 0 094 fixed the problem The error code xxxxxx indicates the nature of the problem You will need to press the Replace Ink System key to gain access to the printheads printhead cleaners and ink cartridges See the description of this message on 12 2 Message Explanations and Actions C4704034 11 31 Troubleshooting Solving Ink System Problems Check ink system Ignore Head cleaner full Head cleaner removed Incorrect ink system Ink cartridge removed Ink cartridge valve out Ink system at end of life Ink system error Mixed ink system 11 32 Summary of Ink System Defect Messages This message follows one that has notified you of an error You can either check the ink system and possibly replace the failed components now or ignore the error and continue printing In the latter case the quality of printing may be impaired you may correct the error at a later time E See Checking Ink Systems 11 38 One or more of the printhead cleaners are full of ink The printer will continue printing but image print quality may be affected and ink may leak inside the printer and damage it Replacement of the ink systems affected is recommended E
58. the shape of some poorly cut sheet media When you properly load the leading edge of poorly cut media along the perforated line on the platen you may notice the trailing edge is displaced from the line by a small distance and the printer will not accept the media The printer can accept poorly cut media that is displaced less than 1 0 cm from the perforated line The Skew tolerance feature is enabled only when Sheet media is selected on the front panel Media that is cut properly should not need the help of the skew tolerance feature In fact using this feature for properly cut media increases the risk of skewing your print on the page Adjusting Skew Tolerance Select the appropriate skew tolerance in the front panel Skew Tolerance in Front Maximum Acceptable Skew of Loaded Panel Sheet Off 0 4 cm On 1 0 cm 3 43 Working with Media Drying time With a Take Up Reel Drying time With a Take Up Reel If you are using the Take Up Reel the ink must be dry before the media is wound up onto the Take Up Tube otherwise the image will be damaged In most cases the Take Up Reel paper loop gives the print time to dry before it is wound up in this case the printer will not slow down However sometimes the printed media will need a longer time than this to dry and so the printer will slow down the printing process to allow more time before being wound onto the Take Up Reel this is called the Drying Time There are three setting
59. time including initial installation of the ink system components loading media connecting your printer to a computer or network setting up your printer software The Quick Reference Guide contains E Information that you are most likely to need at the printer on a day by day basis such as how to navigate through the front panel menu load media and replace ink systems CD Rom When this symbol is displayed it indicates that there is video footage available which gives you more information on the subject Refer to the CD Installing and using HP DesignJet Printers or A User s Introduction which is only in English Finding Information Where to find the most commonly needed information To find how to Go to Install the printer The Setup Guide Connect the printer The Setup Guide Choose media Load media Load the Take Up Reel Replace ink system components See the printer s current configuration Turning on the Take up Reel Make selections in the front panel menu Clear a media jam Solve image quality problems How to Solve Ink System Problems Interpret a front panel message Order accessories To find any other information Page 3 2 Choosing Media in this guide Page 3 13 Loading Roll Media in this guide or the quick reference guide Page 3 19 Loading Media onto the Take Up Reel accessory Page 4 11 Removing and Replacing Ink Systems in this guide
60. to continue You should check the ink systems immediately see 11 38 Checking Ink Systems Wind the Take Up Reel You are removing media from the Take Up Reel Before you Cut the media to remove it you must wind up the media onto the Take Up Reel or the media will fall to the Cut floor and possible damage it Press the wind button on the Take Up Reel and then press the J key to cut the media STATUS Messages Message Explanation and Action STATUS You have pressed the Replace Ink System key or there is an error in the head Accessing head cleaners and you have pressed T or J The carriage is moving so that you can access cleaners the printhead cleaners Wait until the carriage is in position STATUS You have pressed the Replace Ink System key or there is an error in the printheads Accessing printheads and you have pressed T or J The carriage is moving out so that you can access the printheads Wait until the carriage is in position 12 17 Front Panel Messages Message Explanations and Actions Message Explanation and Action STATUS The printer is printing a pattern to align the printheads Aligningpriniheads Wait until the pattern has been printed STATUS The printer is performing the accuracy calibration check cane Wait until the printer has finished the check STATUS HP DesignJet 2500CP only The printer is performing a color calibration Calibrating color Wait until the printer h
61. window of the printer C4704140 NOTE Do not open the window before the Open window to access printheads message is displayed Follow the instructions in the front panel display If there are any problems during the installation the printer will give you instructions in the front panel display Descriptions of all front panel messages and instructions on what to do are listed in chapter 12 Front Panel Messages 4 13 Working with Ink Systems Replace the Ink System After you open the window the printer will display the following message on the front panel Blinking indicators show which printheads must be replaced In the following example the yellow printhead needs to be replaced Replace printhead s yan Yellow C4704036 Cyan Magenta Black 2 Press down lightly on the printhead you are replacing and pull it toward you removing it from its stall as shown below Discard the used printhead zan i a w NOTE If you print mostly in Fast mode or extremely heavy image densities inspect the carriage for ink residues whenever you replace the ink system s 3 Take the new printhead and remove the colored protective tape from the printhead s nozzles C4704046 4 14 Working with Ink Systems Replace the Ink System Insert the printhead into the stall with the color dot that matches the color of the printhead label Press down lightly and push the printhead away from you t
62. window to continue Media too small You may have sent a print file that is too large for the media loaded the print may be clipped Press Cancel if the media is unsuitable and reload with appropriate media Media too small for The media you loaded for printhead alignment or a printhead check is too small The calibration procedure has been cancelled You may continue printing without calibrating the printer but the image quality is not assured Press 4 to continue If you want to complete the interrupted procedure reload with appropriate media A3 size paper or larger in landscape orientation and redo the procedure e Use Image quality Printhead service Align now for printhead alignment e Use Image quality Printhead service Printheads check Now for a printhead check MIO error The flow of data from the computer to the printer stopped prematurely for example Communication the computer may have been shut down before all data was sent bigak Press Enter to clear the message from the front panel display MIO error You configured the modular interface incorrectly handshak ap aang Press the Enter key to clear the message from the front panel Check the handshake settings in the printer s front panel in the hardware configuration and in your application software configuration to make sure they are compatible with one another Mispositioned The roll media is mispositioned Reload roll Remove an
63. with Ink Systems About the Ink System About the Ink System 4 2 The HP DesignJet CP Ink Systems There are two HP DesignJet CP Ink Systems designed together with your HP DesignJet 2500CP and 2000CP printers for a total printing solution that delivers clear sharp prints every time E The HP DesignJet CP Ink System UV also referred to as UV Pigmented ink is designed for use in applications where durability to direct sunlight is needed Because the ink has different characteristics than the Imaging Ink prints will not look exactly the same The HP DesignJet Ink system UV is available from your local Hewlett Packard printer dealer NOTE The Imaging and UV inks are very different in composition Be careful when installing and storing ink systems never mix ink system components Main Features of the HP DesignJet CP Ink System Designed with the HP DesignJet 2500CP and 2000CP printers the HP DesignJet CP Ink System Imaging Ink delivers clear sharp brilliant photo quality images with precise performance every time E The HP DesignJet CP Ink System Imaging Ink provides convenient easy to use printing for photo quality images E The HP DesignJet CP Ink System is the Ink System that you received with your HP DesignJet CP printer Ink Cartridge Printhead Printhead Cleaner Working with Ink Systems About the Ink System What is an Ink System In each of the four ink systems there are three separate components that
64. with your printer HP DesignJet PostScript drivers for Power Macintosh and Macintosh QuickDraw HP DesignJet PostScript drivers for Microsoft Windows applications E The documentation supplied with your application software If the Print is Completely Blank E If the front panel graphics language setting is Automatic the default try the other settings PostScript for a PostScript file HP GL 2 for an HP GL 2 file etc and send the file again If the Output Contains Only a Partial Print E Did you press Cancel or Form Feed and Cut before all the data was received by the printer If so you have ended the data transmission and will have to print the page again You normally don t need to press Form Feed and Cut to unload the print E The I O Setup I O Timeout setting may be too short From the front panel menu you can increase the I O Timeout setting to a longer period and then send the print again E The file may be too large for the printer s memory You can install extra memory in you printer see Install Memory Expansion Modules Optional in the Setup Guide for more information E There may be a communications problem between your computer and the printer Check your interface cable E Check to make sure that your software settings are correct for your current page size e g long axis prints E If you are using network software make sure it has not timed out E See also under Jf the Ima
65. you E align the printheads E refill the printheads from the ink reservoir E select the frequency that you check the printhead for nozzle failures The three selections in this menu are described in the following sections Aligning Printheads The Align now selection causes the printer to align the printheads immediately or if an image is being printed as soon as the current print job is done The alignment procedure requires a minimum media size of A3 or B size The printer will automatically perform an alignment when printheads are re seated or the media type has been changed You can use this feature if the image quality print indicated an alignment error Refilling Printheads The Refill now selection causes the printer to immediately refill the printheads Normally it is not necessary to use this feature since the printer automatically refills the printheads with ink whenever it detects that there may not enough ink remaining in the printheads to print an E size image An example of when you might want to refill the printheads is before printing a long axis print to ensure that the printhead will not need to stop and refill in the middle of the print 9 5 Controlling Image Quality Servicing the Printheads IMAGE QUALITY Printhead service Default Frequency 10 For Roll Media For Sheet Media NOTE 9 6 Checking Printheads The printhead check function prints a test pattern and then analyzes the pattern to
66. you to remove it 10 12 IMPORTANT Maintaining Your Printer Storing and Moving Your Printer Once the printer has verified that all printhead cleaners have been removed it moves the printer mechanisms to the transport positions and displays the message Switch power off Switching off and Disconnecting the Printer Switch the power off from the main power switch at the back of the printer Disconnect any cables connected to the printer The printer is now ready for transportation or storage Store the Printheads and Printhead Cleaners in the HP DesignJet CP Ink System Storage Container see page 4 24 Removing and Storing Partially Used Ink Systems 10 13 Maintaining Your Printer Storing and Moving Your Printer 10 14 Troubleshooting A Note About Troubleshooting 11 2 Where to Find Help in Solving Problems 11 3 Finding the Source of Your Problem 11 4 Solving Image Quality Problems 11 5 Solving Media Handling Problems 11 28 Solving Ink System Problems 11 31 Clearing a Media Jam 11 44 Solving Communication Problems 11 45 Solving Problems with Image Position or Content 11 46 Solving Front Panel Problems 11 51 Solving Miscellaneous Problems 11 54 Getting Help 11 56 Troubleshooting A Note About Troubleshooting A Note About Troubleshooting Much of the troubleshooting information contained in this chapter is provided to complement the printer s own internal image quality checking features 2500CP On
67. you want to override the time out period and start printing Press Form Feed and Cut on the front panel Form Feed Cancel and Cut ae ES C4704024 7 7 Managing Your Prints Managing Pages not yet Printed the Queue Seats Identifying a Job in the Queue QUEUEING amp NESTING In Queueing Nesting you can scroll through the pages in the queue Allmen mode lt position in queue gt lt image name gt Each has an identifier comprising Position in Queue The job currently being printed is in position 0 The next job to be printed is in position 1 the one after in position 2 etc The previous job printed is in position 1 the one before that in position 2 etc 3 jobs yet to be printed 2 32 obs current job l 2 4 a tae jobs already printed C4704012 Viewing the Size of a Page in the Queue Non PostScript To view the size of any page in the queue select it and choose Statistics Statistic Comments Al ment modes Width The shorter side of the page in millimeters Length The longer side of the page in millimeters 7 8 Move to top All menu modes Delete All menu modes Managing Your Prints Managing Pages not yet Printed the Queue Prioritizing a Job in the Queue To make any job in the queue the next one to be printed select it and choose Move to top If nesting is turned on see page 7 11 What is Nesting the prioritized job may still be nested with ot
68. 1 56 Getting Help 11 20 Test Pattern 5 Troubleshooting Solving Image Quality Problems Color Variation Pattern Test This test produces four boxes black blue cyan and yellow In each box there are three horizontal bands the two outer bands are 100 shade the inner band is shaded from 100 scaling to 75 The purpose of this test is to determine at what percentage the middle shading becomes visible from the two outer bands The best way to do this is to cover the box with a piece of paper and slide the paper horizontally across the box Stop as soon as you see a different shade in the middle box You can then determine the percentage scaling from the figure at the top of the box Correct Example G Incorrect Example H Problem See Corrective Action 1 If there is no apparent color Example H a Select Color Calibration to Now difference in the center box at the 90 mark this indicates that the printhead is producing incorrect size ink drops 11 21 Troubleshooting Solving Image Quality Problems 11 22 No Printing Defects Found in the Image Quality Print If all the test patterns from the Image Quality Print are correct and you still experience print quality problems here are some of the more likely causes to check E the print mode used in your printer is incorrect this is defined by the printer s front panel menu selections E non HP driver E the RIP If you are using one E the softw
69. 32 8 32 8 x 42 6 1082 x 834 834 x 1082 Architectural A portrait 10 5 x 7 8 7 8 x 10 5 268 x 119 199 x 268 media A landscape 10 8 x 7 6 7 6 x 10 8 275 x 193 193 x 275 B_ portrait 16 5 x 10 8 10 8 x 16 5 421 x 275 275 x 421 B_ landscape 16 8 x 10 5 10 5 x 16 8 427 x 269 269 x 427 C portrait 22 6 x 16 8 16 8 x 22 6 574 x 427 427 x 574 C landscape 22 8 x 16 5 16 5 x 22 8 580 x 421 421 x 580 D portrait 34 5 x 22 8 22 8 x 34 5 878 x 580 580 x 878 D landscape 34 8 x 22 6 22 6 x 34 8 884 x 574 574 x 884 El portrait 40 5 x 28 8 28 8 x 40 5 1031 x 732 732 x 1031 E portrait 46 5 x 34 8 34 8 x 46 5 1183 x 884 884 x 1183 ISO media A4 portrait 10 2 x 7 0 7 0 x 10 2 261 x 180 180 x 261 A4 landscape 10 1 x 6 8 6 8 x 10 1 257 x 174 174 x 257 A3 portrait 15 1 x 10 5 10 5 x 15 1 384 x 267 267 x 384 A3 landscape 14 9 x 10 2 10 2 x 14 9 380 x 261 261 x 380 A2 portrait 21 9 x 14 9 14 9 x 21 9 558 x 380 580 x 558 A2 landscape 22 2x 15 1 15 1 x 22 2 564 x 384 384 x 564 Al portrait 31 6 x 21 8 21 8 x 31 6 805 x 554 554 x 805 Al landscape 31 5 x 20 6 20 6 x 31 5 801 x 524 524 x 801 AO portrait 45 3 x 31 5 31 5 x 45 3 1153 x 801 801 x 1153 For margins see page 5 12 This table is calculated using normal margins with imaging ink Reference Interface Specifications Interface Specifications Below are the parallel interface specifications For specifications of the HP Jet
70. 470 59 in gt 0 59 in 0 59 in Printing Area 4 _ 27 0 mm 17 0 mm 10 0 mm 4 1 06 in 0 67 in 4 0 4 in 4 Leading Edge 4 g Edg C4704004 5 12 NOTE Controlling the Page Format Adjusting Margins for Roll and Sheet Media Extended margins provide wider top and bottom margins Extended margins enable the printer to do automatic error correction on the leading and trailing edges of an image to prevent image quality defects when it detects nonfunctional nozzles See page 9 6 Checking Printheads for more information on this feature If you select Smaller Margins with PostScript files the printer uses the Normal margin settings The HP PostScript printer drivers provided with your printer use Extended margins only The setting in your driver override settings in the front panel 5 13 Controlling the Page Format Adjusting Margins for Roll and Sheet Media Non PostScript Files Only NOTE Non PostScript Files Only 5 14 For roll media if you select Smaller in the Margins menu selection you can reduce the margins to 10 mm on the leading and trailing edges of the media If Smaller margins are selected the Nesting auto rotation feature is disabled Pages will not be automatically rotated Margins and Automatic Cutting When the Margins setting is set to Smaller the printer waits for the print to dry and the next file to begin printing before cutting the page from the roll If you press Form Feed and
71. Application Notes is provided with this printer for the most popular applications If you find your own application in these notes use the information they contain as a guide to configuring the software for your printer Three types of drivers are supplied with the 2500CP printer m HP DesignJet PostScript drivers for Macintosh QuickDraw E HP DesignJet PostScript drivers for Microsoft Windows applications E AutoCAD Drivers for DOS and Windows Two types of drivers are supplied with the 2000CP printer HP GL 2 Windows Drivers E AutoCAD Drivers for DOS and Windows Some printer functions behave differently when the printer receives a PostScript file as opposed to files formatted in other printer languages HP GL 2 or RTL Throughout this manual references to PostScript files mean files sent to the printer using the HP DesignJet PostScript driver supplied with the printer and installed by you on your Macintosh or PC If you don t know whether your application sends PostScript files consult your software documentation It is strongly recommended that you install and use the AutoCAD drivers to print from AutoCAD More CAD orientated functionality is provided with these drivers they are also faster than HP GL 2 or PostScript windows drivers Welcome A Five Minute Guide To Your Printer Front View of Printer Printheads inside Window Front Panel Display Front Panel Printhead Cleaners inside
72. As specified on the Palette Print NOTE These settings have no effect on PostScript files The following steps explain how to define Palette A In the front panel menu go to the Define Palette selection and choose Palette A Scroll to the pen number you want to change and press Enter The current width assigned to this pen is displayed for example Width 0 35mm If you want to change it a Press Enter b Scroll to the width you want c Then press Enter again Otherwise scroll to Color The current color assigned to the pen is displayed for example Color 110 If you want to change it a Press Enter b Scroll to the color you want c Then press Enter again When both width and color are correct press Previous 6 7 Controlling the Overall appearance of a Print Changing Pen Widths and Colors Using the Internal Palettes 6 Scroll to the next pen number you want to change press Enter and do steps 3 through 5 again 7 When all pen definitions are correct press Previous until you exit the menus IMPORTANT The palette you have just defined will take effect only when you select it to be the current palette as explained on page 6 4 To Select a Palette 6 8 Controlling the Overall appearance of a Print Changing the Treatment of Overlapping Lines Merge Changing the Treatment of Overlapping Lines Merge The Merge setting controls how overlapping lines are treated Merge has two a settings Off and On The
73. Configuration of the Printer 8 2 Viewing the Current Configuration of the Front Panel Settings 8 5 To Change the Front Panel Settings 8 5 Recalibrating the Printer for Accuracy 8 6 Changing the Graphics Language 8 8 Changing the Interface Settings 8 10 To Change the I O Time out Setting 8 10 Upgrading Your Printer with More Memory 8 11 Turning on the Take Up Reel 8 12 8 1 Reconfiguring Your Printer Viewing the Current Overall Configuration of the Printer Viewing the Current Overall Configuration of the Printer 2500CP Only To see the current configuration of your printer print out the configuration print The information contained on the configuration prints is described in the following tables PostScript Configuration Print Comments INTERNAL PRINTS Item PostScript config Printer Name The name assigned to your printer All menu modes Code ver The revision number of the printer s SIMMs and Hard Disk Adobe PostScript 3 The revision number of the printer s internal PostScript code RAM present The size in megabytes of the printer s main standard memory plus the amount of memory reserved for print ing E This does not correspond directly to the size of your files on the computer as explained on page 1 52 File Size and Memory Usage E This is the total RAM not the RAM currently free RAM available for PostScript Amount of RAM available for PostScript processing
74. Direct Print Server Network Interface see the JetDirect Print Server documentation supplied with this printer For specifications of the Optional HP JetDirect Print Server Network Interface see the JetDirect Print Server documentation supplied with the Print Server Interface or consult your dealer Parallel IEEE 1284 compatible Centronics Interface The connector on the printer is 36 pin Pin Wire Signal Name _ Source female 1 Strobe computer a alr Dp DTC bs this printer the cable must meet the specification in this table 10 Ack printer 11 Busy printer 12 PError printer 13 Select SelectOut printer 14 AutoFd computer 16 GND 19 30 GND 31 Init computer 32 Fault printer 36 SelectIn computer 13 10 Reference Interface Cables Interface Cables The following cables are recommended for optimum performance and electromagnetic compatibility Cables for Macintosh Computers Interface All Interface type HP part number Cable length Connector type at Computer computer end of cable Serial RS 422 Interface 92215S 1 5 m 4 9 ft 8 pin male mini Apple Macintosh Plus SE II Series DIN Classic LC family Quadra family PowerBook PowerMac Cables for PCs Interface type HP part number Cable length Connector type at Computer computer end of cable IEEE compatible Centronics I
75. HEWLETT CAJ PACKARD C4704A C4703A HP DesignJet 2500 2000CP Printer User s Guide Printed in Europe All rights are reserved No part of this document may be photocopied reproduced or translated to another language without the prior written consent of Hewlett Packard Company 3M is a registered trademark of 3M Company Adobe is a trademark of Adobe Systems Incorporated which may be registered in certain jurisdictions Adobe PageMaker and Adobe Photoshop are trademarks of Adobe Systems Incorporated which may be registered in certain jurisdictions TEEE 1284 compatible HP GL and HP GL 2 are trademarks of Hewlett Packard Company Macintosh is a product of Apple Computer Inc Microsoft and MS DOS are registered trademarks of Microsoft Corporation Microsoft Windows is a registered trademark of Microsoft Corporation PANTONE and PANTONE MATCHING SYSTEM are licensed trademarks of Pantone Inc PANTONE Colors generated by the HP DesignJet 2000CP 2500CP printers are four color process simulations and may not match PANTONE identified solid color standards Use current PANTONE Color Reference Manuals for accurate color PANTONE Color simulations are only obtainable on this product when driven by qualified Pantone licensed software packages Contact Pantone Inc for a current list of qualified licensees 1 Pantone Inc s check standard trademark for color Pantone I
76. HP Heavyweight Coated Paper is the only media that is compatible with both the HP DesignJet CP Ink System and the HP DesignJet CP Ink System UV Therefore if you have changed the Ink System and the media you are loading is incompatible with the new Ink System the printer will automatically reject the non compatible media See page 3 2 Choosing Media Working with Media Installing a New Roll into the Printer 4 Place the spindle vertically on the floor with the fixed spindle media guide at the bottom Take off the removable spindle media guide from the top of the spindle and slide the new roll onto the spindle The leading edge of the media must wind clockwise as shown below Correct Incorrect A JS pa be Qe 5 Install the removable spindle media guide onto the end of the spindle a Push down on the media guide making sure that the guide is flush against the ends of the roll b Then push the middle section in N C4723132 3 33 Working with Media Installing a New Roll into the Printer 6 Insert the printer spindle so that the fixed media guide is on the right A and the removable media guide is on the left B Push in firmly on both ends Make sure the media remains flush against the media stop Media Path C4704122a The media must be positioned on the roll as shown above Working with Media Changing the Core Tube on the Ta
77. High Gloss Film B B B Semi Gloss Photo B B B High Gloss Photo B B B Opaque Vinyl C C C Media for UV ink Fast Normal Best Heavy Coated A A A UV Vinyl B B B UV Custom Media A B B B UV Custom Media B A A A UV Custom Media C A A A UV Custom Media D B B B NOTE The refill types shown are the default settings NOTE If the media type is changed either by loading new media or changing the setting in the front panel the refill type will return to default NOTE If you are using an external RIP the option indicated through the RIP will override the Front Panel selection 4 7 Working with Ink Systems About the Ink System Refilling the Printheads from the Front Panel Torn You may want to refill the printheads before printing a very large long axis or dense print that may require more ink than the minimum volume in the printhead Printhead service Select Refill in the Printhead service menu Refill causes the printer to refill all four printheads immediately If a file is being printed when you select Refill the printer Refill now waits for the current print to be completed before refilling the printheads How big a print can I make without a refill The printheads contain enough ink for almost all E AO size jobs The table below shows the possible area at 100 ink coverage Ink System Always If you Refill before start of print Imaging Inks 0 75m 8ft 1 0m 10 5ft2 UV Inks 0 67m TA 0 75m 8ft2
78. Japanese standard for offset press E EuroScale European standard for offset press If your application generates CYMK color values and you select Native ink emulation No color adjustment the printer may apply an excessive amount of ink which may affect image quality on some types of media In extreme cases more than 200 ink density coated papers may become saturated resulting in serious printhead damage Controlling Image Quality Selecting the Ink Emulation Mode Calibrating the Color Output 2500CP Only Color calib All menu modes Default On Color calibration improves color consistency between prints and from one printer to another The printer prints a test image and measures the image color with a sensor to generate a color calibration table that is applied to the PostScript imaging process This table enables the printer to compensate for changes in the printheads over their lifetime changes in media and changes in the operating environment that affect color The menu settings for Color calibration are On The printer calibrates the color when E Ink systems are replaced E A different media type is loaded E Power is cycled using the Power switch on the rear of the printer Now This selection causes the printer to immediately perform the color calibration procedure If it is busy performing a task it will finish the task first Off No color calibration is done NOTE If queueing is on performing the c
79. ON Switch power off Check paper path C4704034 or Switch power off Check printhead path C4704034 switch the printer OFF at the power switch at the back of the printer open the window and lower the media lever Carefully move the printhead carriage out of the way if possible all the way to the enclosed area on the left or the right Which way you are able to move it depends on where the media is jammed If the printer was in the process of cutting media at the time of the jam the cutter carriage will be attached to the printhead carriage and will move with it When moving the printhead carriage touch only the black plastic parts Carefully remove any of the jammed media which you can easily lift up and out from the top of the printer Carefully pull the rest of the roll or sheet down and out of the media entry slot Lower the window and the lever and switch on the printer Press the Form Feed and Cut key to eject any pieces of media that are still in the media path NOTE Depending on the status of the printer when the media jam occurred it may check the ink system components now see chapter 4 Working with Ink Systems for more information Reload the media as normal see page 3 13 Loading Roll Media If you are using roll media you may need to trim the edge first Troubleshooting Solving Communication Problems Solving Communication Problems If there is a Problem Communicating between Your Comp
80. P and 2000CP printers models C4703A and C4704A are approved under Approval Number NS G 1234 5 100003 for indirect connection to public telecommunication systems within the United Kingdom Hewlett Packard Company Manager of Corporate Product regulations 3000 Hanover Street Palo Alto CA 94304 415 857 1501 13 15 Reference Declaration of Conformity Declaration of Conformity DECLARATION OF CONFORMITY according to ISO IEC Guide 22 and EN 45014 Manufacturer s Name Hewlett Packard Espa ola S A Manufacturer s Address Barcelona Division Avenida Graells 501 08190 Sant Cugat del Valles Barcelona Spain declares that the product Product Name HP DesignJet 2500CP and 2000CP Inkjet Printers Model Number s HP C4703A HP C4704A Product Accessory HP Jet Direct print servers 1 HP Take Up Reel conforms to the following Product Specification Safety TEC 950 1991 A1 A2 A3 A4 EN 60950 1992 A1 A2 A3 A4 CSA C22 2 No 950 1995 UL 1950 1995 NOM 019 SCFI 1994 EMKO TSE 74 DK 207 94 GB 4943 1990 TEC 825 1 1993 EN 60825 1 1994 Class 1 EN 50081 1 1992 CISPR 22 1993 EN 55022 1994 Class B 2 EN 50082 1 1992 IEC 801 2 1991 prEN 55024 2 1992 4K V CD 8KV AD IEC 801 3 1984 prEN 55024 3 1991 3V m TEC 801 4 1988 prEN 55024 4 1993 IKV Power Lines 0 5KV Signal Lines IEC 1000 3 3 1994 EN 61000 3 3 1995 FCC Part 15 Class B DOC B VCC1 2 RRL A AS NZS 3548 BCIQ A Supplementary Information
81. Printhead alignment error gt The printhead alignment procedure has failed or the printer has detected a fault that stops the procedure from completing The squares that are flashing indicate the ink systems that have failed If the message contains no squares the procedure has failed because of a problem that is not related to specific printheads for example a problem with the media Press 4 to continue The message Check ink system Ignore should be displayed If you press again to continue you may still be able to print again but image print quality may be affected To fix the problem select T to check the ink system see 11 35 Printhead Alignment Errors 12 10 Front Panel Messages Message Explanations and Actions Message Explanation and Action Printhead check The printhead check procedure has failed or the printer has detected a fault that stops cancelled the procedure from completing Subsequent messages will explain the error further E Replacement of lens cover recommended You should check the section on replacing lens covers on page 10 3 Lens Maintenance E Media too small for calibration The roll that is loaded is not wide enough for the check to be done It must be at least A3 size You should load appropriate media and repeat the check again using Image Quality Printhead Service Printheads Check Now If you use sheet media that is too small the printer will reject the media
82. Printing on Backlit media takes the same time as Glossy or Vinyl media However it uses twice as much ink Controlling the Overall appearance of a Print Printing Speeds and Print Quality The table below shows the different print speeds and the amount of ink used when printing an image using the six different media settings This is representative of an E size print in Best mode with 20 ink density in all four colors The printing process used by the printer varies not only with the print quality setting but also with the media type specified Similarly the printing time depends on the type of image and the size of media being printed For example an Esize print will use more ink and take longer to print than the same print on D size media Therefore the table below compares the same print on the same size media Media Printing Time Ink Used UV Opaque vinyl Po Heavyweight coated eS UV Custom media A ES EE UV Custom media B UV Custom media D Ue ees ii UV Custom media C Sa aa 6 13 Controlling the Overall appearance of a Print Printing Speeds and Print Quality 6 14 Print quality settings You can set the overall Print quality from the front panel In general E Choose Fast to print your images in the shortest time E Choose Normal to get a good combination of image quality and Normal E Choose Best to get the highest possible quality You should print images in different modes to see which mode gives the best combin
83. Removing and Storing Partially Used Ink Systems 4 9 Working with Ink Systems Monitoring the Ink Level NOTE 4 10 When should I Replace an Ink System You should replace an ink system when prompted by the printer When the printer runs out of one or more colors of ink the printer displays the following message on the front panel Out of ink mT C4723036A The printer displays four blocks representing the four ink colors with empty ink systems shown as blinking empty blocks The printer displays the colors in the same positions as installed in the printer The Out of ink message will be displayed for the following reasons E The printhead check detects too many non working nozzles in the printhead and at the same time it is low on ink E The printer stops printing due to an abnormal increase in the temperature of the printhead normally because there is no ink and at the same time it is low on ink E The ink level monitor estimates that the ink system has used so much ink that it is beyond all possible ink consumption tolerances It is recommended that you set the printhead check frequency to 1 see page 9 6 Checking Printheads if you see any of the printheads low on ink and you plan to leave the printing working unattended By doing this you can limit the number of prints wasted due to printheads out of ink Working with Ink Systems Removing and Replacing Ink Systems Removing and Replacing Ink Sy
84. TATUS The printer is ready for you to load media Resey formei Load appropriate media STATUS The printer has received data Receiving Wait for further messages STATUS The printer is recovering the printheads after an ink system replacement process Recovering printhds only for UV Pigmented inks or you have initiated the printhead recovery procedure under Utilities Service Tests Recover Printheads Wait for the printhead recovery procedure to complete STATUS Refilling XmXX s The printer is filling the printheads This message only applies to firmware revision levels A 02 08 or higher Wait for the process to complete STATUS Returning printheads The ink system replacement process has been cancelled and the printhead carriage is returning to its station at the right of the printer Wait until the carriage is in position STATUS Roll feed edge trim The printer is trimming the edge of roll media Wait until the media has been trimmed 12 20 Front Panel Messages Message Explanations and Actions Message Explanation and Action STATUS Nesting is turned on The printer is waiting for another print to nest Waite pest Send the printer another file for printing 12 21 Front Panel Messages Message Explanations and Actions 12 22 Reference Printer Specifications 13 2 Interface Specifications 13 10 Interface Cables 13 11 Regulatory Notices 13 12 Declaration of Conformity 13 16
85. UTION Working with Media Using the Ink System UV Outside Always apply the final print to the surface by hand or using a squeegee with a low friction paper sleeve Position the final print on the surface Measure the final print placement relative to the sides of the substrate Tape the full leading edge of the final print in the correct position Two inch wide masking tape is recommended for this If the final print is less than 50 inches long a d Lift the final print up from the trailing edge You can roll the final print up for easier handling if desired Strip back some of the backing from the final print holding it away from the surface with one hand Starting at the leading edge the taped edge use your other hand to squeegee down the front surface of the final print Use loose easy motions to avoid stretching the final print Remove the masking tape when you have finished If the final print is more than 50 inches long a Using two people tape the middle of the final print to the surface and then lift it up from the trailing edge Strip back some of the backing from the final print holding it away from the surface Apply one half of the final print from its outer edge Strip back some of the backing from the other side of the final print Again holding it away from the surface continue applying the final print from where you left off Remove the masking tape when you have finished 3 7 Workin
86. ain but the ink in the head cleaner may overflow and the print quality of your images may be affected To fix the problem select T to check the ink system see 11 38 Checking Ink Systems Or In the ink system replacement process one or more of the printhead cleaners have not been replaced at the same time as the corresponding printheads The squares that are flashing indicate the head cleaners that are full Press to continue You may still be able to print again but image print quality may be affected as indicated by a subsequent message See 11 38 Checking Ink Systems Head cleaner ink may overflow One or more of the printhead cleaners are full of ink and the ink may overflow Press to continue Image print quality may be affected and ink may leak inside the printer and damage it Replacement of the ink systems affected is recommended To fix problems with the ink system see 11 38 Checking Ink Systems Head cleaner removed m The printer has detected that one or more printhead cleaners have become dislodged or the printer cannot detect them as indicated by the flashing squares Printing is disabled Press to check the failing head cleaner You should reseat the head cleaners immediately see 11 39 Checking the Printhead Cleaners If this does not solve the problem you will have to replace the entire ink system printhead printhead cleaner and ink cartridge using the Replace Ink System key If you don
87. anaging Pages Currently being Printed or Drying NOTE In this chapter the terms job and page are used interchangeably for files PostScript jobs may have multiple pages RTL and HP GL 2 jobs are single page jobs Where we talk about the print media the term page means a single output page Cancelling a Page Press Cancel on the front panel Form Feed Cancel and Cut _ Sere oe aes C4704023 The printer advances the media as though the print were finished A multi page or complex PostScript file may take longer to stop printing than other files 7 2 WARNING Managing Your Prints Managing Pages Currently being Printed or Drying Cutting a Page before Drying is Complete Roll Media Only Press Form Feed and Cut on the front panel Form Feed Cancel and Cut an ee a C4704024 The printer ignores the drying time and immediately drops the page However if you have the Take Up Reel accessory installed and have it turn on the Front Panel displays Remove media weight Continue C4704034 Remove the media weight and press the to continue The front panel displays Wind the Take Up Reel Continue C4704034 Press the wind button on the Take Up Reel and press the J to continue The printer cuts the media If you press the Form feed and cut button while using the Take up reel ensure you follow correctly the unloading procedure first otherwise the printed media will fall on the floor
88. and then close the right door Replacement of ink system recommended You are about to finish the ink system replacement process and the printer recommends replacing one or more of the four ink systems for example because they have passed their specified life Press the key to continue You will see the status message Low on ink Then press the Replace Ink System key to replace the ink systems that will be indicated Replacement of lens cover recommended The printhead alignment procedure or the printhead check procedure or a calibration check has failed because the lens cover is dirty and needs replacing Printing may continue but the image quality is not assured Press 4 to continue See the instructions for lens cover replacement on page 10 3 Lens Maintenance Spare lens covers are inside the right door Resource area full Unable to save res HP DesignJet 2500CP only The printer s hard disk is full You are attempting to save resources The printer is unable to process the request You need to remove some of the resources from the hard disk for example saved print files halftones or fonts that you don t use Then try saving the resource again Roll empty Load new roll You have used all of the media roll Load a new roll of media Roll misaligned Reload roll Roll media is skewed Reload media Set transport Yes Mode No You have selected transport mode in the f
89. and prompt you to load new media Press to continue You may continue printing but you may not get your usual image print quality To fix problems with the ink system see 11 38 Checking Ink Systems Printhead check The message Printhead check error may be displayed if error MEE E You are using colored media Either disable checking or use media that is oh clean white and opaque See the remarks on 11 35 Media Problems Printhead check i gt mS E There are dirty nozzles on the printhead Replace your ink system see page 11 38 Checking Ink Systems Do not attempt to clean the nozzles The squares that are flashing indicate the ink systems that have failed If the message contains no squares the procedure has failed because of a problem that is not related to specific printheads for example a problem with the media Press 4 to continue The message Check ink system gt Ignore gt will be displayed If you press again to continue you may still be able to print again but image print quality may be affected To fix the problem select T to check the ink system see 11 38 Checking Ink Systems Printhead contact error EEL CAUTION The printheads indicated by flashing squares have failed to function because of an unusual electrical signal from the printhead The most likely cause of this message is that the electrical contacts on the printhead or printer carriage are dirty and need cleaning Pres
90. ard ISO page size but it does not matter whether the final page size is ISO A4 or ISO A3 In this case set Page format Size to ISO gt Best or ANSI gt Best etc The printer uses the smallest standard size into which the inked area will fit Controlling the Page Format Page Format Adjusting the Page Size in the Front Panel PostScript files Unless you are using the front panel PS Scale Fit to page option see page 5 20 Changing the Scale of a Printed Image the front panel page size settings have no effect on PostScript files that already contain page size information which includes all PostScript files sent using one of the HP DesignJet PostScript drivers supplied with this printer If you are using the front panel PS Scale Fit to page option then the printer uses the page size set in the printer s front panel as follows E If the page size is set to a discrete size it uses the specified page size E If the page size is set to Software the printer calculates the page width as the width of the loaded media and the page length as 1 5 times the width of the loaded media E If the page size is set to Inked area the printer calculates the page width as the width of the loaded media and the page length as the height of the inked area plus the top and bottom margins of the page E If the page size is set to a Best option the printer calculates the page length as 1 5 times the page width 5 5 Contr
91. are applications you are using Use the following table to configure your system correctly What to Configure Printer Front Panel Menu HP PostScript driver Windows or Mac Non HP drivers Software RIPs Configuration Setting Media Dry time Print mode setting The settings available depend on the driver The most typical settings are E Image Quality Settings E Half Tone E Media selection See the user s guide for your application for more information about its print quality settings Optimal Setting Unload the current media and load it again while changing the media type in the front panel Set to Automatic Set to Best In your software application E Set Image Quality to Best E Use no Half Tone or printer default E Make sure that the media setting matches the media loaded in your printer Troubleshooting Solving Color Accuracy problems Solving Color Accuracy problems 2500CP Only These are two areas you should review when troubleshooting a color accuracy problem Configuration Check that you are using the correct driver setting and CRD information for your software Check which ink emulation mode has been selected in the front panel see page 9 2 Selecting the Ink Emulation Mode Media Ensure the media loaded is genuine HP media and the correct media type selected on the front panel Color Consistency problems E Some media may discolor or change with age Check t
92. as finished calibrating STATUS The printer is performing an internal printhead calibration Son eens pants Wait until the printer has finished calibrating STATUS The Cancel key has been pressed and the printer is in the process of cancelling a file Cancelling or procedure Continue when this message is no longer displayed STATUS The right door has been opened while the printer was busy for example printing Check pending and the printer is waiting to check the ink system You may have done something that will affect image print quality Do not open any door or window on the printer when not instructed and it is busy STATUS The printer is verifying that the ink system was correctly installed or that all the Checking ink system components are present after any door or window on the printer has been opened Wait until the check is complete STATUS The printer is checking to see if media is correctly positioned with respect to the Checking media perforated line of the entry platen Wait until the check is complete STATUS The printer is printing a pattern to test the printheads eee pees Wait until the check is complete STATUS The printer is performing an accuracy calibration Creating pattern Wait until the calibration is complete STATUS Head cleaner s full One or more of the printhead cleaners are full of ink The printer will continue printing but image print quality may be affected and ink may leak inside th
93. at Page Format Page Size and Clipped Images If you specify in your software a page size that is larger than the media size loaded in the printer the printer will still print what it can but may clip your image A2 media in printer Clipped Area ere eae eee eee eee E 3 C4704049 Al page size in software or front panel Page Size and Nesting Roll Media Only Nesting means placing two or more pages side by side on a roll to save media There are certain cases when your prints can not be nested For a complete explanation of nesting see page 7 11 Avoiding Media Waste by Nesting Pages If you have queueing and nesting switched on the printer will use the page size to determine which pages are nested and whether the pages can be automatically rotated when nesting See page 7 12 Automatic Rotation for information about which pages can be automatically rotated 5 7 Controlling the Page Format Page Size and Accuracy Page Size and Accuracy Pg Acc Optimized Full menu mode Default Optimized 5 8 The printer dynamically modifies the advance of the media to achieve the best image print depending on the printheads installed in the printer and the content of the image although the width of the image will always be correct In the front panel display the Page accuracy option lets you choose one of three options Accuracy Page Length Image Quality Selection Optimized Optimized Optimized
94. ated paper 3 8 heavyweight color inkjet paper 3 8 heavyweight inkjet paper 3 8 heavyweight matte paper 3 8 help 11 56 high gloss paper 3 8 high gloss photo 3 8 high gloss photo paper 3 8 horizontal misalignment 11 20 How to perform the Media Test Print 9 8 HP Coated Paper 3 8 HP DesignJet CP ink support media types for 3 4 HP Heavyweight Coated Paper 3 8 HP High Gloss Photo Paper 3 8 HP RTL programming information 13 20 HP Semi Gloss Photo Paper 3 8 HP support services 11 56 I 2 HP GL 2 Configuration print 2 12 HP GL 2 configuration print 8 3 HP GL 2 palette 2 13 HP GL 2 programming information 13 20 I T O time out setting changing 8 10 image content 11 46 image position 11 46 image quality controlling 9 1 12 1 problems 11 5 test 11 5 image quality print 2 12 analyzing 11 10 printing 11 8 test pattern 1 11 10 test pattern 2 11 10 test pattern 4 11 20 test pattern 5 11 21 using 11 8 image quality test 9 4 imaging film backlit 3 8 imaging ink 1 4 4 2 4 4 inacurate prints 11 48 incorrect printing area 11 48 incorrect prints 11 50 incorrectly positioned media 11 28 ink bleeds 11 26 ink cartridges 4 3 removing and replacing 4 19 ink components 4 12 11 6 ink emulation mode selecting 9 2 ink level monitoring 4 9 ink system 4 2 4 12 ink cartridges 4 3 monitoring ink levels 4 9 printhead cleaner 4 3 printheads 4 3 removing and replacing 4 11 replacing 11 34 storing used 4 23 Ink System Error 11 31 ink syste
95. ation of throughput and quality for your application The resolution at which your print will be printed is summarized in the table below Print quality Resolution in dpi Monochrome Color Fast 300 x 300 300 x 300 Normal 300 x 300 300 x 300 Best 600 x 600 600 x 600 Note If you send an RTL file processed as 600 dpi to the printer in Normal or Fast mode it will be printed in Normal or Fast mode but with a resolution of 600 dpi Fast and Normal print modes are identical for Backlit media Controlling the Overall appearance of a Print Printing Speeds and Print Quality Using Coated Paper and Heavy Coated Paper with Normal Mode You should always select the media type in the front panel menu that matches the media type you have loaded in the printer with one exception E If you are loading Coated paper or Heavy coated paper and you intend to print in Normal mode you can select either Coated paper or Heavy coated paper in the front panel menu selection For Faster Printing Select Normal print mode with Coated paper media type in the front panel for faster printing This mode is not recommended for images containing gradient fills For Better Print Quality Select Normal print mode with Heavy coated paper media type in the front panel for better print quality NOTE In most cases settings in your application software or printer driver override any settings you make on the front panel of the printer 6 15 Controlling t
96. ault Off Turning Nesting On or Off and Choosing the Nesting Method Nest Setting Printer s Response Selected Off The printer will not nest pages Optimal Choose this if you want to use the least amount of media The printer will search all through the queue for suitable pages It will nest the pages according to an algorithm that for most combinations of page sizes saves the most media The resulting nesting pattern may still vary depending on the size of the first page In order Choose this if the speed with which you receive your prints is most important The printer will try to nest pages in their queue sequence If it comes across an incompatible page it will stop searching and print any nest it has already created NOTE The Optimal setting does not affect PostScript files If Optimal is selected when printing a PostScript file Nesting will function as if In order is selected What Happens to Nesting if You Turn Queueing Off Turning queueing off does not turn nesting off for pages already in the queue The printer prints all the pages in the queue before accepting any more files As soon as you turn queueing off the nesting setting also changes to off When queueing is turned on again the printer restores nesting to its previous setting Optimal In order Nest wait All menu modes Default 2 minutes Managing Your Prints Avoiding Media Waste by Nesting Pages How Long does the Printer Wait for Another File
97. ay 15 prints per day of 8ft 0 74 m over 5 years Reference Printer Specifications Printer Power Specifications Source 100 240V ac 10 Autoranging Frequency 50 60 Hz Current 2 Amp maximum Consumption 120 Watts maximum Energy Star rating USA Maximum power in idle state 45 watts Take Up Reel Power Specifications Source 100 240V ac 10 Autoranging Frequency 50 60 Hz Current 0 2 amp maximum Consumption 15 watts maximum Ecological Specifications Energy efficiency Standby mode 30 watts Compliant with Energy Star Program EPA US Manufacturing Free of ozone depleting chemicals Montreal Protocol process Plastics Free of brominated flame retardants PBB and PBDE All housing parts made of the same material ABS 90 of parts marked according to ISO 11469 standard Metals Chassis made of aluminum Shafts made of stainless steel Enclosures made of electro galvanized steel sheet Packaging Cardboard non chlorine bleached and foam are 100 recyclable Inks used for printing do not contain heavy metals User Documentation Majority can be recycled not bleached with chlorine and printed with inks that do not contain heavy metals For specification of this User Guide see the back cover Batteries Not used Recyclablility Modular construction connecting elements snap type can be re used screws easy to find and d
98. be on the Take Up Spindle The media is wound onto this as it is printed from the printer Take Up Reel The assembly located underneath the printer which reels in the printed media as it is printed thus enabling unattended printing X axis The vertical axis as you look at the printer from the front Y axis The horizontal axis as you look at the printer from the front Glossary Index A accessories and supplies how to order 13 20 Accuracy 5 8 accuracy calibration 8 6 acoustic specifications 13 6 action keys 2 4 additional configuration 11 26 adjusting page size 5 4 non PostScript files 5 6 PostScript files 5 5 automatic cutting 5 14 B banding 11 11 color misalignment 11 15 information media advance problems 11 13 printhead problems 11 11 solving problems 11 11 test pattern 11 10 black and white prints 11 49 blank print 11 46 blurred lines 11 26 C cables interface 13 11 calibrating color output 9 3 calling HP 11 56 cancelling a page 7 2 changeable opaque margins 5 14 changing ink systems 4 29 vinyl print changing print mode 9 10 cleaning the printer 10 2 clear polyester film 3 8 clipped images 5 7 with rotation 5 18 clipped print 11 47 coated paper 3 8 color 11 6 color accuracy troubleshooting 11 21 color alignment troubleshooting 11 20 color and monochrome switching between 6 11 color calibration changing 2 17 color images printing in monochrome 6 10 color inkjet pa
99. cintosh Print Options window the software settings for a PostScript file override the printer front panel settings described in this chapter This chapter discusses the ways you can control the overall appearance of your prints from the front panel in terms of E pen width E pen color E treatment of overlapping lines E overall lightness darkness E rendering color drawings in monochrome E overall print quality and resolution Some front panel selections affect the next file you send from your computer not pages already in the printer s queue If this is the case it is stated in the relevant part of this chapter Some of the controls are available using the front panel menus for example pen width pen color overlapping lines Print quality and color monochrome print options are controlled from the front panel keys Why Change the Appearance of the Print Using the Front Panel By default the printer looks to your software to provide information on all the above attributes However your driver or application may not provide these controls or you may want to experiment with various effects or try a temporary change without the need to change your drawing or your driver settings Controlling the Overall appearance of a Print Changing Pen Widths and Colors Using the Internal Palettes Changing Pen Widths and Colors Using the Internal Palettes The pens discussed throughout this chapter are the conceptual pens
100. contact your local HP dealer or HP service engineer to arrange a service If you choose to ignore the message you may continue to use the printer as normal but may encounter a number of operational or print quality problems STATUS Measuring pattern The printer is measuring the accuracy calibration print that you just loaded Wait for the calibration to complete STATUS Out of media The printer has received a file is ready to print but has no media loaded Load appropriate media STATUS Pause pending You have pressed the Pause key but the printer was busy performing a previous action The printer will pause when it has completed its current action Wait for the current action to complete 12 19 Front Panel Messages Message Explanations and Actions Message Explanation and Action STATUS You have pressed the Pause key The printer will remain paused until you press the Paused Pause key again Press the Pause key again when you are ready STATUS The printer is printing Prune Wait for the printing to complete STATUS The printer is printing with a special print mode controlled by your software rather Printing Special than by the printer Wait for the printing to complete STATUS The printer has received a file from your software and is processing it ready to print Eocene Wait for the printing to complete STATUS The printer is ready to print Ready Send a file to the printer S
101. d INTERNAL PRINTS Menu C4704034 e Press Enter The printer prints a menu tree of the entire front panel menu structure The Receiving light flashes while the file is being processed and then the printer starts printing Look at the Front Panel Menus print It shows the full menu structure Here is a sample section of it concerned with image quality 1 2 3 4 5 6 There are six columns 1 contains the highest level menu options 6 contains the lowest level menu options B C4704039 Row associated with first level menu LL Image Quality Area expanded for use in the navigation example in this chapter Using the Front Panel Printing the Menus 2000CP Only Look at the Front Panel Menus print It shows the full menu structure Here is a sample section of it concerned with pen settings 1 2 3 4 5 6 There are six columns 1 contains the highest level menu options 6 contains the lowest level menu options m C4704005 Row associated with L first level menu l HP GL 2 Area expanded for use in the navigation example in this chapter Using the Front Panel Printing Other Internal Prints Printing Other Internal Prints In addition to the current configuratio
102. d printhead cleaner and the ink cartridge if this is the case E Reinsert the printhead cleaner Make sure it snaps into place properly Repeat these steps for any other printhead cleaners that need replacing Close the right door 11 39 Troubleshooting Solving Ink System Problems Checking the Ink Cartridges If prompted open the left door to access the ink cartridges The message Check ink cartridges Abort is displayed The flashing squares indicate which printheads require checking If you are unable to fix ca704034 the errors now press J to cancel abort the procedure Check ink cartridges S808 Abort gt E Check if any of the valves are loose in their holders If so this was probably the cause of the problem Reinsert the valve and pull on the valve handle gently to make sure it is seated properly If you have recurring problems with a loose valve it is probably occurring while the printheads are refilling You will need to replace the ink system affected E If a loose valve was not the problem remove the ink cartridges that show an error Check if they are empty by shaking them gently If it feels as though nothing is moving inside the ink cartridge is empty and you will need to purchase a new ink system E Check that the triangular tab on the ink cartridge valve is not bent or broken If you are getting an Ink Cartridge Removed message this may be the cause If any are bent or broken you will need t
103. d print again If Pen Settings Seem to have No Effect E Either you have changed them in Pen settings Define palette but forgotten to select that palette in Pen settings Palette E or you expected the software driven pen settings but in the front panel Pen settings Palette is not set to Software If the Printer Produces a Black and White Print When You Expected a Color Print E Check the front panel Color Mono setting and the equivalent setting in your software 11 49 Troubleshooting Solving Problems with Image Position or Content If the Printer has Printed a Different Print than the One You were Expecting One possibility is that you have accidentally initiated one of the printer s internal prints E The printhead Alignment Print A small pattern of colored squares without text This is printed automatically every time you replace or even reseat a printhead The Current Configuration Print This is printed by simultaneously pressing the two arrow keys on the front panel E The Image Quality print This is printed from the Utilities Service tests Image quality print menu E The Service print This provides information needed for printer servicing such as the current configuration operating conditions temperature and humidity ink levels and other statistics about printer usage Or you may have initiated one of the following Internal prints which are printed from the Internal prints menu PostScript
104. d reload the roll 12 8 Front Panel Messages Message Explanations and Actions Message Explanation and Action Mispositioned The sheet media is mispositioned Reload sheet Remove and reload the sheet MISSING INK SYSTEM Install One or more ink systems are missing Press or the Replace Ink System key to install the ink systems in order to print with your printer Mixed ink system m E At power on or after the ink systems have been serviced the printer has detected components of different ink system types for example Imaging and UV Pigmented Printing will be disabled until the ink systems are all of the same type The flashing squares indicate which ink systems need checking The error may be because the printhead printhead cleaner and ink cartridge within an ink system are not all of the same type UV Pigmented or Imaging or that entire ink systems are of different types Press 4 to continue to check the ink systems See 11 38 Checking Ink Systems MIXED INK SYSTEM 88xxxx The printer has earlier detected components of different ink system types for example Imaging and UV Pigmented Printing will be disabled until the ink systems are all of the same type The error code 88xxxx indicates a mixed ink system error Press the Replace Ink System key to replace the erroneous ink systems in order to print with your printer again You can press the Enter key to access the main front panel men
105. damaged 2 Banding in magenta red and blue columns only but more evident in magenta than in red and blue columns This is an indication that the magenta printhead may require servicing or could be damaged Example A See Example A Corrective Action Refer to test 11 16 Nozzle Print Test for the cyan color Verify this problem and see the recommended actions Refer to test 11 16 Nozzle Print Test for the magenta color Verify this problem and see the recommended actions Troubleshooting Solving Image Quality Problems Problem See Corrective Action 3 Banding in yellow red and Refer to 11 16 Nozzle Print Test for green columns only but more the yellow color evident in yellow than in red Verify this problem and see the and green columns recommended actions This is an indication that the yellow printhead may require servicing or could be damaged 4 Banding in black column C Refer to test 11 16 Nozzle Print Test only for the black color This is an indication that the Verify this problem and see the black printhead may require recommended actions servicing or could be damaged Banding Caused by Media Advance Problems Another type of banding is caused by an inaccurate media advance The printer prints an image in bands or swaths which have fixed widths depending on the advance of the media roller If the advance of the roller differs from the theoretical advance there will be bandin
106. demo PostScript config The Fonts print The HPGL 2 Configuration print The Printer Usage Information print The menu print The HP GL 2 Palette 11 50 Troubleshooting Solving Front Panel Problems Solving Front Panel Problems If the Replace Ink System Key Does Not Work E Make sure the window is closed before you press Replace Ink System E The printer may be busy Wait until it has completed the current process E Press Enter to clear the previous message If None of the Front Panel Keys Work E The printer may have been idle for some time and reverted to standby mode Momentarily press the standby switch to restore the front panel keys and menu display E At the power switch at the back of the printer turn the printer off and then on again If the problem persists have your printer serviced If Page Format Rotate does not Work E The file may be too large for the printer s memory This is the case if the front panel displays Out of memory data was lost See page 13 18 Ordering Accessories for details of memory expansion modules E The printer cannot rotate raster images except for PostScript files If your non PostScript file contains raster data typically images with heavy area fill and shading that you have scanned into your software you will not be able to rotate the print If a Display Message will not Clear E Look up the message in chapter 12 Front Panel Messages The message description
107. dering accessories 13 18 overlapping lines changing treatment of 6 9 overlaying images 11 49 P Page Accuracy 5 8 page format 5 2 11 51 inked area 5 3 margins 5 3 page size 5 3 page size 5 3 adjusting 5 4 and clipped images 5 7 and nesting 5 7 palettes changing colors 6 3 changing pen width 6 3 changing settings 6 7 colors available for 6 6 internal 6 3 selecting 6 4 viewing current settings 6 4 partial print 11 46 pausing 7 4 pen widths changing 6 3 physical specifications 13 3 pigmented ink 4 2 position of image 11 46 PostrScript demo print 2 12 PostScript configuration print 2 12 8 2 PostScript files adjusting page size 5 5 Index PostScript scaling 5 20 fit to page 5 21 power specifications 13 5 presentation 3 8 print appearance controlling 6 2 print clipped 11 47 print margins using opaque vinyl 5 14 print mode keys 2 4 print problems diagnosis 11 7 print quality changing 6 16 combinations with media types 3 10 settings 6 14 print resolution 1 5 print size 11 52 printer cleaning 10 2 front view 1 9 maintaining 10 1 rear view 1 9 storing and moving 10 7 printer features 1 2 printer specifications 13 2 printer speed 11 54 printer usage normal 10 6 printhead cleaner 4 24 printhead cleaners 4 3 removing and replacing 4 16 printheads 4 3 11 7 aligning 9 5 checking 9 6 refilling 4 8 9 5 refilling from front panel 4 8 removing and replacing 4 13 servicing 9 5 printing current conf
108. dup can be cleaned with a damp sponge or a soft damp cloth and a mild household cleaner such as non abrasive liquid soap Maintaining Your Printer Lens Maintenance Lens Maintenance The optical sensor on the printhead carriage has a lens cover to protect if from ink aerosol and other contaminants The lens cover is located on the lower right side of the carriage C4704151 Lens Cover Over time this lens cover will get dirty and need to be replaced When the printer detects that the lens cover is dirty it will display the message STATUS Lens maintenance C4704034 You should replace the lens cover to prevent any problems with printer operations due to the optical sensor Replacement lens covers are provided with your printer and are stored inside the right door of the printer You may replace the lens cover immediately when you see the message or wait until the next time you need to replace an ink system 10 3 Maintaining Your Printer Lens Maintenance 10 4 Replacing the Lens Cover Press the Replace Ink System key on the front panel When the printer carriage stops and the front panel displays the message Open window to access printheads open the window of the printer NOTE Do not open the window before the Open window to access printheads message is displayed The printer will display the message Clean roller mark Continue C4704034 You will find a small slotted white p
109. e Minute Guide To Your Printer Connections The 2500CP printer comes with an HP JetDirect network interface card for LAN connections as well as a parallel interface for a direct connection to your computer See the Setup Guide for information on connecting your printer to a computer or network Your printer comes with a Modular IO MIO slot which can be used to connect a networking card Memory The 2500CP printer comes with 32MB of memory plus 4 MB of internal printing memory You can this expand memory up to a maximum of 68 MB by adding 4 MB 8 MB 16 MB or 32 MB memory SIMMS In addition to this memory the printer has an internal hard disk drive used as extended memory for PostScript rendering and print management For part numbers see page 13 19 Memory Modules Your printer comes with 4 MB of memory plus 4 MB of internal printing memory You can expand the memory up to a maximum of 68 MB by adding additional 8 MB 16 MB and 32 MB memory expansion modules For part numbers see page 13 19 Memory Modules Welcome A Five Minute Guide To Your Printer Software Applications and Drivers To make sure that your printer prints exactly what you were expecting in terms of size position orientation color and quality use the correct driver for the combination of your application software and your printer and make sure that it is configured correctly Many software applications include their own drivers A set of Software
110. e Printhead Checks on page 11 37 This message occurs when the printhead check procedure has failed or the printer detects a fault that stops the process from completing Most printhead check errors are due to a fault with the printheads or problems with the media E See Printhead Checks on page 11 37 There is an electrical problem with one or more of the printheads E See the message Printhead contact error The ink systems have failed and should be replaced E See the message Printhead failure One or more of the printheads are not detected by the printer Printing has been disabled E See 11 38 Checking the Printheads At power on the printer has detected an error in one or more of the ink systems E See 11 38 Checking Ink Systems 11 33 Troubleshooting Solving Ink System Problems 11 34 If the Replace Ink System Key does not Work Make sure the window is closed before you press the Replace Ink System key Try pressing Enter to clear the previous message The printer may be busy wait until it has completed the current process Press the Cancel key if you want to interrupt the current process If Brand New Printheads have Problems Your printer may not detect the ink system that you have installed Make sure that the protective blue tape and green cardboard have been removed from the printheads Make sure that the electrical contacts on the printheads and the printer carriage are free from ink
111. e Take Up Reel accessory To remove media from the printer see page 3 30 Removing a Roll from the Printer To unload roll media from the Take Up Reel perform the following procedure NOTE Before unloading media ensure the ink is dry see page 3 44 Drying time With a Take Up Reel 1 Press the Form feed and cut button on the front panel Form Feed Cancel and Cut 5 S C4704024 2 Important Remove the Media Weight shown below It may help you to remove the end caps first Remove the Media Weight C472347 3 26 Working with Media Unloading Media from the Take Up Reel accessory 3 The front panel displays Remove Media Weight Continue 4 Press continue 5 Press the media wind button shown below to wind the media hanging down onto the Take Up Reel The front panel displays C472337 6 After winding up the Take Up Reel press the J key The cutter cuts the media 7 Press the media wind button again on the Take Up Reel until the media is wrapped around the core Media wind button 3 27 Working with Media Unloading Media from the Take Up Reel accessory 8 Slide open the spindle lock on the right hand side of the Take Up Reel Spindle lock C472358 9 Remove the Take Up Reel spindle C472349a 3 28 Working with Media Unloading Media from the Take Up Reel accessory 10 Remove the Take Up Core from the Take Up Reel spindle Take Up Reel spindle Take Up Core with media
112. e closed Check the sensor cable from the right hand assembly is connected correctly Check the sensor operates correctly by placing a sheet of paper over the sensor Defective Right Hand Take Up Reel Assembly Defective Sensor Assembly Media Skewed on Take Up Reel Media not loaded straight on the Take Up Core Media Weight is not the same width as the media being used Take Up Core is not the same width as the media being used Media Weight is not fully inserted Take Up spindle is not installed correctly Left and Right Hand Take Up Reel Assemblies not installed correctly Ensure that there are no objects in the Base Tray Assembly 11 53 Troubleshooting Solving Miscellaneous Problems Solving Miscellaneous Problems 11 54 If the Printer does not Print E You may have a power problem If there is no activity at all from the printer and no lights on the front panel check that the power cable is connected correctly and that there is power available at the socket If you are using a Macintosh and the print job does not print ensure the printer language is set to Postscript or Automatic See page 8 8 Changing the Graphics Language You may have a problem with your application driver Is your software configured for this printer For general advice see the Setup Guide For advice specific to your software see either the documentation supplied with the driver or the Software Application Notes supplied with your prin
113. e drivers The cable you are using by part number and where you purchased it The type of interface used on your printer parallel or network The software name and version you are currently using If the problem is a software error it will have a error number record the error number and have it ready If possible print out the following reports See page 2 12 Printing Other Internal Prints and fax them to the support center helping you Usage report Postscript config Service print 11 57 Troubleshooting Getting Help 11 58 Front Panel Messages 2 Message Explanations and Actions 12 2 Front Panel Messages Message Explanations and Actions Message Explanations and Actions This is a list of the messages in the front panel display If an action is needed it is shown in italics in the Explanation and Action column The messages are listed in alphabetical order Message Explanation and Action Accessing head The printer is moving the platform that contains the printhead cleaners to a place cleaners where you can access them Wait for a few seconds until this operation has finished Accessing The printer is moving the carriage that contains the printheads to a place where you printheads can access them Wait for a few seconds until this operation has finished Action unavailable Entry being printed A print is being printed and you have requested to move delete or modif
114. e front panel displays Device Setup Then press the Enter key Previous a Device Setup t E i Enter C4704030 Use the or J key until the display shows Take Up Reel Off C4704034 Use the T or J key until the display shows ON Then press Enter to turn the Take Up Reel on Take Up Reel On C4704034 NOTE When the Take Up Reel is turned on E The cutter is turned off and will only work if the Form Feed and Cut button is Reconfiguring Your Printer Turning on the Take Up Reel pressed on the Front Panel E Queueing is turned on 5 Press the Previous key until you get back to the display saying the printer is Ready Reconfiguring Your Printer 8 14 Controlling Image Quality Selecting the Ink Emulation Mode 9 2 Calibrating the Color Output 9 3 Performing a Image Quality Test 9 4 Servicing the Printheads 9 5 Media Test Print 9 7 9 1 Controlling Image Quality Selecting the Ink Emulation Mode Selecting the Ink Emulation Mode 2500CP Only e All menu modes Default Euroscale CAUTION 9 2 Your printer can emulate the color behavior of offset printing presses allowing you to use your printer for color proofing To get accurate colors for your proof select the color emulation mode that matches your offset printing standards The selections are E Native No ink emulation E Enhanced Optimized version of native E SWOP U S Specification for Web Offset Printing E TOYO
115. e must be positioned on the spindle so that the media is in the center between the media guides Adjust the media guides as shown below The media guides may be slightly stiff on the spindle you may have to use both hands C472366 4 When the adjustment is made pull the adjustment levers to the locked position a 3 20 Working with Media Loading Media onto the Take Up Reel accessory 5 Pull the media down taut to the position shown below Do not attempt to pull more media from the printer if you need more media use the front panel C472334 3 21 Working with Media Loading Media onto the Take Up Reel accessory 6 Usea small amount of sticky tape see note below to attach the media to the core Use three strips one at each side of the media and one in the middle Stick the middle one first NOTE Use only tape which will not tear the media when it is removed later NOTE To avoid the media skewing as it is wound onto the Core tube ensure the media is straight when it is attached Make sure the media is straight with no creases 472335 7 Press the J key to advance the media Enough media should be advanced so that the media can wrap at least once around the core so securing it fully onto the Take Up Reel Back Media Forward Media gt Advance about this much media C472336 3 22 Working with Media Loading Media onto the Take Up Reel accessory 8 Important Press the media wind button on the Ta
116. e printer and damage it Press the Replace Ink System key to replace the ink systems affected See 11 38 Checking Ink Systems 12 18 Front Panel Messages Message Explanations and Actions Message Explanation and Action STATUS The printer is doing an internal check on power up Boa aee Wait until the printer has finished initializing STATUS The ink on your print is drying Ink drying xx m xxs Wait before removing the print If you remove it before the indicated time has passed avoid smearing the ink STATUS Lens maintenance The lens cover on the printhead carriage requires maintenance Press the Replace Ink System key to replace the lens cover with a new one Spare lens covers are inside the right door See the instructions for lens cover replacement on page 10 3 Lens Maintenance STATUS The printer is loading roll media Padara Wait for the loading to complete STATUS The printer is loading sheet media cones ea Wait for the loading to complete STATUS One or more of the four ink systems are out of ink Low on ink Press the Replace Ink System key to replace the ink systems affected if the last print showed any degradation in image print quality If there is still a large amount of ink remaining in the ink cartridges see the message Printhead failure on page 12 12 STATUS The printer is being used more intensively than the recommended duty cycle Maintenance advised You should
117. e received including interference that may cause undesired operation Shielded cables Use of a shielded parallel data cable is required to comply with the Class B limits of Part 15 of the FCC Rules CAUTION When connected to LAN cables using print server accessories Reference Regulatory Notices Pursuant to Part 15 21 of the FCC Rules any changes or modifications to this equipment not expressly approved by the Hewlett Packard Company may cause harmful interference and void the FCC authorization to operate this equipment NOTE This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try and correct the interferences by one or more of the following measures E Reorient the receiving antenna E Increase the separation between the equipment and the receiver E Connect the equipment into a
118. e setting for pages already in the printer s queue Printing a color image in grayscale may affect print quality For best results select grayscale in your application software and in the printer driver and front panel select color This usually provides the best quality image Controlling the Overall appearance of a Print Printing Color Images in Monochrome Switching between Color and Monochrome 1 Use the front panel key shown below to toggle between color and monochrome Best E color BE Normal i Mono Oo Fast Print Quality C4704027 2 Send the file from your computer NOTE The Color Mono setting also effects most of the printer s internal prints The Image Quality print is always printed in color even when Mono is selected in the front panel 6 11 Controlling the Overall appearance of a Print Printing Speeds and Print Quality Printing Speeds and Print Quality 6 12 The printing time varies with the Print quality setting and with the media type specified Recommended combinations of Print quality and media types are given on page 3 10 Combinations of Media Type and Print Quality The table below shows the effects of combinations of Print quality and media type on print speed and the amount of ink used when printing an image Print Quality Coted Media Glossy Backlit and Vinyl Media Printing Time Ink Used Printing Time Ink Used Fast E E E Normal EA E c Best lc te NOTE
119. e the general comments about ink systems on page 11 31 Press to replace the erroneous ink systems See 11 38 Checking Ink Systems 12 6 Front Panel Messages Message Explanations and Actions Message Explanation and Action INK SYSTEM The printer has detected an error in the ink system as shown in earlier messages ERROR Printing will be disabled until the error has been corrected If more than one error is XXXXXX pending the one with the highest number corresponding to the most severe error will be displayed Possible error codes xxxxxx are e 58 See the message Incorrect ink system e 65 or 66 See the message Printhead failure e 67 See the message Printhead contact error e 72 See the message Ink cartridge removed e 73 See the message Head cleaner removed e 74 See the message Printhead removed e 88 See the message Mixed ink system Press the Replace Ink System key to replace the erroneous ink systems in order to print with your printer again See 11 38 Checking Ink Systems Press the Enter key to access the main front panel menus Install complete Ink system replacement has been completed successfully Resume normal operations Lift lever after aligning You have lowered the media lever to align the media with the entry platen Lift the lever at the right edge of the paper path on the printer when you ve finished align
120. e topic in this chapter Solving Media Handling Problems Solving Ink System Problems Clearing a Media Jam Solving Communication Problems Solving Problems with Image Position or Content Solving Color Accuracy problems Solving Front Panel Problems Solving Miscellaneous Problems If the problem could be related to your software driver and you are using an HP driver refer to the driver s troubleshooting documentation and the on line help in your application software If the problem has no obvious cause refer to Finding the Source of Your Problem on the next page If you still cannot solve the problem see page 11 56 Getting Help Troubleshooting Finding the Source of Your Problem Finding the Source of Your Problem 1 Look at the front panel display for messages See chapter 12 Front Panel Messages for an explanation of front panel messages 2 Test the printer Switch the printer off at the power switch at the back of the printer Make sure that the power cord is firmly inserted in the printer and plugged in to an outlet that you know works Switch the printer on Print an internal print If the printer prints the internal print correctly the problem is probably not with the printer E Depending on the nature of the problem you may want to print the image quality print explained on page 11 8 3 Test your computer hardware and interface E Make sure that you have the correc
121. ed You can easily check which Ink System you are using from the front panel menu display Make sure the front panel display reads STATUS Ready Press the Enter key and then using the T or J key scroll through the menu until Utilities is displayed Press the Enter key and then using the T or J key scroll through the menu until Statistics is displayed Press the Enter key and again using the T or J key scroll through the menu until you find one of these two messages E Ink UV pigmented the HP DesignJet CP Ink System UV is installed E Ink Imaging the HP DesignJet CP Ink System is installed To return to the STATUS Ready display press the Previous key three times Working with Ink Systems About the Ink System When Does the Ink System Refill the Printheads Normally the printheads are refilled when a print has been finished If you are printing an image with a high ink density which is larger than E AO the printer may stop during the print to refill The printer contains algorithms to find the best place in a print to stop for a refill If you are using UV pigmented ink you may not be able to print a large image without the printer stopping to refill the printheads 4 5 Working with Ink Systems About the Ink System Refill Type 4 6 Refill Obtaining Optimum Refill Performance using non HP media In some cases particularly with high ink density prints and using non endorsed media types defects can occ
122. eives print files the files are printed as they are received and are not stored in the queue Nesting time out settings have no effect when Queueing is Off E Files are printed as they are received and are not stored in the queue E The printer will not accept another file sent from the computer until the current page has finished printing and the printer is ready E You cannot use nesting If you turn queueing off while pages are still in the queue they will be printed and if nesting is on nested until the queue is empty If the printer is turned off with unprinted files in the queue the files are lost and must be resent Managing Your Prints Managing Pages not yet Printed the Queue Starting to Print a File that is Waiting for a Time out If all is in order media loaded ink system installed and no file errors there are still two reasons why a file you have sent from your computer may not start printing when expected E The print file may lack a proper file terminator and the printer is therefore waiting for the specified I O time out period before assuming it is complete See page 8 10 To Change the I O Time out Setting E Nesting may be on and the printer is waiting for the specified nest wait time out period before calculating the appropriate nests In this case the printer display shows the remaining time for the nesting time out See page 7 15 How Long does the Printer Wait for Another File In either case if
123. em by pressing the Replace Ink System button See 11 40 Checking the Ink Cartridges Check ink system After an error has been detected in the ink system you are given the chance to check Ignore gt it Press to check the ink system right now The printer will indicate which ink systems are affected Press to ignore the error and continue printing In this case the image quality cannot be assured To fix any errors see the check lists in 11 38 Checking Ink Systems Check printheads The printer has detected an error in the printheads indicated by the empty squares The BBO Abort gt printhead can be replaced but you should replace all components of the failing ink systems as soon as possible Reseat do not replace the indicated printheads or press the key to terminate the procedure In this case you will not be able to print and you may later resume checking the ink system by pressing the Replace Ink System button If you have persistent problems see If You Have Problems Reseating a Printhead 11 41 Close left door to continue You opened the left door while the printer was busy or you have finished installing the ink cartridges Close the left door to continue Close roll cover Continue gt Rewind the media to take up any slack in the roll close the roll cover then press J to continue Close window to continue You have finished installing the printheads Close the window to continue Create
124. esets after power off NOTE If you are using clear imaging media sometimes called backlit You may want to print a mirror image of your plot So that when the media is lit from behind it is in the correct orientation This can be done from the front panel without changing the image in your software Mirror Off Mirror On C4704051 Do not change the setting during a print because the change becomes effective immediately If you change the setting in the middle of the current print the remaining data is printed in the mirrored orientation 5 19 Controlling the Page Format Changing the Scale of a Printed Image Changing the Scale of a Printed Image With a PostScript file you can enlarge your printed image from the printer s front panel by using the PS scale option accessed from the Page format menu PS Scale The PS scale feature is useful All menu modes Default 100 E If your software does not support large formats E If your file is too large for the printer s memory and you reduce the page size in your software and then scale it up again using the front panel option To scale your ANSI A PostScript file to ANSI ANSI Arch ANSI Arch Arch ANSI Arch B C C D D El E E Use 129 200 210 258 282 352 400 419 To scale your ISO A4 PostScript file to ISO _ ISO JIS os ISO JIS OSs ISO JIS A3 A2 A2 Al Al AO Use 129 200 210 258 352 400 5 20 Controlling the Page Format Changing t
125. eshooting Solving Image Quality Problems Nozzles not printing There are two ways to see this problem it is easier to see the error from the first check See example D In the top pattern marked with numbers if the diagonally stepped lines are broken in one or more steps it indicates that this specific nozzle s may be blocked and are not printing White lines will also be visible in the area fill at both sides of the pattern Below the top pattern there is a set of horizontal straight lines When one or more nozzles are not printing the corresponding lines will be missing Missing Line Missing Line Example D 11 17 Troubleshooting Solving Image Quality Problems 11 18 Nozzles misdirected If all the stepped lines are visible in the top pattern then all the printhead nozzles are printing However the nozzles could still be misdirected possibly due to some dried ink around the nozzles as shown in the following example Dried Ink Theoretical Ink Direction Misdirected Ink Direction There are two ways to see this problem see Example E it is easier to see the misalignment from the second check In the top pattern marked with numbers if the diagonally stepped lines are not equally positioned in every step it indicates tha
126. ess all components of the ink system even if there is no reported error in any component When you start replacing components following a prompt from the front panel the printer only gives you access to those components for which an error has been detected Use the checklists on page 11 38 Checking Ink Systems 11 37 Troubleshooting Solving Ink System Problems Checking Ink Systems Check ink system gt If you see the message Check ink system Ignore you can either proceed with the steps detailed in this section press the T key or you can choose to continue printing press the 4 key C4704034 If you select Check ink system you will only be asked to check those components for which the printer has detected an error If you select Ignore you can continue printing but the quality of the images produced by the printer may be impaired NOTE If an ink system replacement was cancelled or the printer lost power during a replacement procedure the machine may indicate that all four ink systems need to be replaced Removal and reseating the components of each ink system may be all that is required See 11 41 Jf You Have Problems Reseating a Printhead You should only replace the ink systems for which errors are shown on the front panel If more than one ink system shows an error follow this procedure for each failing system Do not remove and reseat printheads too many times as this can lead to
127. essory 3 26 Removing a Roll from the Printer 3 30 Installing a New Roll into the Printer 3 32 Changing the Core Tube on the Take Up Reel Accessory 3 35 Loading sheet media 3 39 Unloading Sheet Media 3 42 Drying time With a Take Up Reel 3 44 Drying Time Without a Take Up Reel 3 46 3 1 Working with Media Choosing Media Choosing Media CAUTION CAUTION 3 2 Your printer supports several types of media Choosing the best media type for your needs is an essential step in ensuring good image quality For best printing results use only genuine Hewlett Packard media whose reliability and performance have been developed and thoroughly tested All HP printing components printer ink system and media have been designed to work together to give trouble free performance and optimal image quality For detailed information on Hewlett Packard media see page 3 4 Supported Media Types and the HP DesignJet Papers and Films catalog supplied with the printer HP has tested some media products developed by a non HP manufacturer These tested products are approved by HP as compatible with this printer Some non endorsed media products are listed in the Media Guide for the HP DesignJet CP Printers provided with your printer HP has not tested these media products to ensure their performance or quality If you choose to print on a non endorsed media it is recommended that you perform the Media Test Print see page 9 7 Media Test Prin
128. excessive wear on the electrical contacts causing failures If problems persist see 11 40 Persistent Ink System Problems CAUTION If the problem occurred while changing ink system types from Imaging to UV Pigmented or vice versa be extra careful to verify that all ink cartridges match the printheads in type Installing the incorrect ink cartridge type can result in contamination of both of the ink systems E Press the T key for Check ink system if that message is present on the front panel Open the window when indicated Checking the Printheads Check the printhead if there is a printhead error reported Check printhead ml Abort gt The message Check printhead Abort is displayed The flashing squares indicate which printheads require checking If you are unable to fix the c47o404 errors now press J to cancel abort the procedure E Remove the printhead completely from the printer carriage You should ensure that all four printheads are of the same type Imaging part numbers C1806A to C1809A or UV Pigmented C1892A to C1895A 11 38 Troubleshooting Solving Ink System Problems CAUTION Do not touch wipe or attempt to clean the printhead nozzles This can damage the printhead Handle the ink systems with care See the diagram on page 11 42 E Make sure that the protective blue tape and green cardboard have been removed from the printhead E Next look at the electrical contacts on the side o
129. f the printhead and on the carriage If they are dirty they should be cleaned see page 11 42 Cleaning Electrical Contacts E Reinsert the printhead In some cases if you repeatedly get an error with the squares continuing to flash you may need to remove and reinstall all printheads to clear it See If You Have Problems Reseating a Printhead on page 11 41 Repeat these steps for any other printheads that need replacing Close the window Checking the Printhead Cleaners eE If prompted open the right door to access the printhead cleaners The message Check Close right door is displayed The stars in the message indicate which printhead cleaners must be checked Close right door C4704034 E For each printhead cleaner make sure that it is not overflowing liquid all the way to the top of the large rectangular hole E Check that the part number on the printhead cleaner matches the type of ink system you are using The printhead cleaner and ink cartridge must all be of the same type For Imaging Ink Systems the part numbers are C1806A to C1809A and for UV Pigmented Ink Systems they are C1892A to C1895A E Check that the black and white label next to the large rectangular hole has not been completely obscured by ink spray some spray is normal If it is the printer may not be able to detect the printhead cleaner and will report a Head Cleaner Removed message You will need to replace the entire ink system printhea
130. f you are using a cloth or tissue make it slightly damp but not so wet that it drips or disintegrates If you need to clean more than one ink system use fresh swabs for each one to avoid cross contamination Do not power off the printer Never drip water into the printer To clean the electrical contacts on the printhead remove it from its stall and holding it by the cap turn it as shown below Clean here Clean here Contact pads Nozzle plate Do not touch here C472368 Troubleshooting Solving Ink System Problems CAUTION Do not touch wipe or attempt to clean the printhead nozzles on the right hand side in the diagram above This can damage the printhead Handle the ink systems with care 3 Using damp cotton swabs clean the electrical contact pads the copper strip especially where it bends down towards the nozzle plate Wipe the contact pads very gently towards the cap end of the printhead away from the nozzle plate If you are using a cloth or tissue use gentle pressure to avoid damaging the contacts If you are using the cleaning kit wipe the printhead cleaner pads as shown below 4 Using damp cotton swabs clean the electrical contact pads on the printhead carriage indicated by the arrow in the diagram 5 Wait until all the cleaned parts are dry Reinstall the printhead 11 43 Troubleshooting Clearing a Media Jam Clearing a Media Jam 1 If the front panel displays CAUTI
131. following illustration shows the effect of each setting Merge off Merge on A subsequent line hides a Overlapping lines and area Full menu mode previous line where they fills are merged Default Off overlap C4704022 You can set the merge setting from your software in some applications Settings in your software override the front panel settings NOTE Merge settings have no effect on PostScript files 6 9 Controlling the Overall appearance of a Print Printing Color Images in Monochrome Printing Color Images in Monochrome NOTE There are times when you may want to print a color image in monochrome grayscales only Examples of this are E You want a draft where color is not important for example to check that the image is not going to be clipped E You want a version for photocopying in black and white Remember the following important points E Monochrome printing renders colors as grayscales rather than all colors as black If you want all colors to be printed as black then you should set all your colors to black in your software For example if supported in your software use a pen number that is 100 black Alternatively you could make one of the printer s internal palettes A or B all black and then select this as the current palette see page 6 3 in this chapter for an explanation of palettes NOTE The Palette Settings do not affect PostScript files E You cannot change the color monochrom
132. g horizontal repetitive bands along the test pattern in all the primary and secondary color columns The bands can appear as dark bands due to a shorter advance of the roller which causes an overlap or lighter bands due to a longer advance causing spaces 11 13 Troubleshooting Solving Image Quality Problems Example B Problem See Corrective Action 1 Banding in all color columns Example B Refer to 11 20 Color Alignment Quality Test The causes are not related to misalignment but the troubleshooting actions are the same NOTE It is also possible that the banding was caused because you were using non HP media The performance of your printer can only be guaranteed if you use genuine HP media Banding is the most common problem that can affect your image quality but another problem that may affect them is color misalignment 11 14 Troubleshooting Solving Image Quality Problems Problems Due to Misalignment There are two types of misalignment vertical and horizontal refer to page 11 20 Color Alignment Quality Test for more information Misalignment between two primary colors when creating a secondary color can cause two different effects E If there is horizontal misalignment of the colors this will create banding E If there is vertical misalignment of the colors it will create gaps or overlaps between colors see Example C Example C 11 15 Troubleshooting Solving Image Quality Problems Test
133. g three printhead cleaners 5 Close the right door on the printer C4704107 10 10 Maintaining Your Printer Storing and Moving Your Printer The front panel displays the message Open left door to access ink cartrg Continue with the next procedure Removing the Ink Cartridges Removing the Ink Cartridges 1 Open the left door on the printer C4704108 After you open the left door the printer displays the message Remove all ink cartridge s on the front panel 2 While pressing down on the quick connect release button 1 unplug the ink cartridge tube by pulling the tube connector away from the printer 2 C4704113 10 11 Maintaining Your Printer Storing and Moving Your Printer CAUTION Never pull the ink cartridge out by the tube or connector This may cause the ink cartridge to leak Always grasp the body of the cartridge when removing or installing 3 Remove the used ink cartridge from the slot in the printer C4704143 4 Repeat steps 2 and 3 for the remaining three ink cartridges When you have finished removing all four ink cartridges the printer front panel displays the message Close left door to continue 5 Close the left door on the printer C4704148 After the left door is closed The front panel displays STATUS Checking ink system as the printer checks that all printhead cleaners have been removed If the printer detects a printhead cleaner it prompts
134. g with Media Media Types Media Types Media Type on the Front Panel Display Commercial Name of Media as described in the Media Guide for printers HP Commercial Names of Media Types The following table lists the common and HP commercial names of the media types supported by your printer Also Known As Coated paper Heavy coated paper High gloss photo Semi gloss photo Imaging film backlit Opaque vinyl UV Opaque Vinyl HP Coated Paper HP Heavyweight Coated Paper HP High Gloss Photo Paper HP Semi Gloss Photo Paper 3M Clear Imaging Media Changeable Opaque Imaging Media for Imaging inks Opaque Imaging Vinyl for UV inks Color inkjet paper Matte paper Presentation Heavyweight coated paper Heavyweight inkjet paper Heavyweight color inkjet paper Heavyweight matte paper High gloss photo paper High gloss paper Semi gloss photo paper Semi gloss paper Clear polyester film Backlit media 3M Opaque vinyl 3M Opaque vinyl HP DesignJet CP Ink Systems are not compatible with media designed for previous HP DesignJet printer models and inks Make sure your media is designed for HP DesignJet CP Ink Systems See the Media Guide for the HP DesignJet CP Printers provided with your printer for information on compatible media 3 8 Working with Media Media Types Physical Characteristics of Media Types The following table lists the physical characteristics of the diffe
135. ge is Clipped below 11 46 Troubleshooting Solving Problems with Image Position or Content If the Image is Clipped E This normally indicates a discrepancy between the actual printing area on the loaded media and the printing area as understood by your software For general advice on printing areas and page size see chapter 5 Check the actual printing area for the media size you have loaded printing area media size minus margins For media size and margins see page 3 9 Check what your software understands to be the printing area which it may call printable area or imagable area For example some software applications assume standard printing areas that are larger than those used in this printer Check that the orientation of the media is the same as that assumed by your software The front panel Page format Rotate option changes the orientation of a graphic and on roll media the orientation of the page It is possible that a rotated image on roll media may be slightly clipped in order to retain the correct page size as explained on page 5 7 You may have asked to rotate the page from portrait to landscape on media that is not wide enough for example a D A1 size page rotated on a D A1 size roll If necessary change the printing area in your software The file may be too large for the printer s memory This is the case if the front panel displays Out of memory data was lost See page 13 18 Ordering
136. ge margin described above Consequently whatever page size you have selected it will be increased by an additional 27 0mm 1 06 inch on the leading edge Controlling the Page Format Selecting the Ink Emulation Mode Selecting the Ink Emulation Mode e All menu mode Default EuroScale CAUTION Your printer can emulate the color behavior of offset printing presses allowing you to use your printer for color proofing To get accurate colors for your proof select the color emulation mode that matches your offset printing standards The selections are E Native No ink emulation uses HP DesignJet CP CMYK Ink settings E SWOP U S Specification for Web Offset Printing E TOYO Japan standard for offset press E EuroScale European standard for offset press E Enhanced Optimized version of Native The Enhanced Native mode is an optimized version of the Native mode color values will printed without adjustment unless they are likely to cause printing problems in which case they will be adjusted to safer values Enhanced Native mode gives the biggest color gamut without compromising print quality The enhanced Native mode applies ink limitations 200 to control ink volume and minimize cockle and gloss unevenness caused by too much ink on the media It does not apply any color mapping If your application generates CMYK color values and you select Native ink emulation no color adjustment the printer may appl
137. ge that controls jobs going to a printer PML Printer Management Language parallel interface A type of interface between computer and device Generally faster than a serial interface PANTONE The PANTONE MATCHING SYSTEM is an international standard for color communication in the graphics art industry pen Even though the plotter has no physical pens the lines it draws match the attributes of a pen platen The exterior part of the printer on which the media rests before going into the media entry slot printing area Page size minus margins PostScript A standard page markup language commonly used by graphics and desktop publishing software applications queueing Placing each print received by the device into memory for processing with other prints raster A method for defining an image in terms of dots rather than lines Raster data typically needs more memory than vector data RGB Red green and blue A standard color model RIP Raster Image Processor RTL Raster Transfer Language One of Hewlett Packard s standard graphics languages for plotters and printers Produces raster data ROM SIMM A physical module containing read only data that Glossary can be installed in the back of the printer to provide upgrades semi gloss photo A semi glossy opaque photographic paper spindle The rod which holds the roll of media Take Up Core The Take Up Core is a plastic tu
138. gt Now 5 l 6 E Image quality gt 7 off 8 lt Printhead service Check Frequency Refill Now Align Now C4704040 NOTE A character in a menu option box indicates that a lower level of menu is available 2 20 Using the Front Panel Navigation Examples Changing the Merge Setting in HP GL 2 Settings In this example you will change the Merge setting in the HP GL 2 Settings The arrows on the excerpt of the Front Panel Menus print on the next page correspond to the numbered instructions You should now have the STATUS screen displayed on the front panel with FULL MENUS mode selected STATUS Ready C4704034 Press the Enter key to enter the front panel menu You are now at the first level shown in the menu print FULL MENUS Queueing amp Nesting C4704034 Press the J key until HP GL 2 settings is displayed FULL MENUS HP GL 2 settings gt C4704034 Press the Enter key to select the option and move to the HP GL 2 settings second level menu The Palette option is displayed HP GL 2 Palette Software gt C4704034 Press the J key once to display the Merge option HP GL 2 Merge Off gt C4704034 2 21 Using the Front Panel Navigation Examples 5 2 22 Press the Enter key to select the option and move to the Merge third level menu The option currently selected is displayed with a
139. gth length length 73 F 50 60 relative humidity Programming HP RTL with color extensions languages HP GL 2 supported PJL PML Physical Specifications Weight Length Depth Height Packed Unit 115 kg 253 Ibs 1770 mm 69 7 in 600 mm 23 6 980 mm 38 6in Printer assembled 83 kg 183 lbs 1560 mm 61 4 in 735 mm 28 9 1225 mm 48 3in and ready to print Take Up Reel 100kg 2201bs with Reference Printer Specifications Memory Specifications Memory 36 MB RAM 4 3 Gb Hard Disk Can be expanded up to 68 4 MB RAM 2500CP only standard Memory 8 MB RAM standard Can be expanded up to 68 4 MB RAM 2000CP only Printing Specifications 3M MCS Warranty for Graphics Produced on HP DesignJet CP Printers Graphics made with 3M Changeable Opaque Imaging Media 8522CP HP DesignJet CP Ink System UV and 3M Luster Overlaminate 8519CP or 3M Matte Overlaminate 8520CP by 3M TIJ Graphics Certified Fabricators on HP DesignJet CP printers and according to manufacturers recommendations are warranted for 24 months outdoors and 5 years indoors For desert areas of the world with extreme solar energy the warranty period is 18 months outdoors and 5 years indoors Refer to section 5 of the Reference Manual contained in the 3M Thermal InkJet Graphics Certified Fabricator Starter Kit 8590CP for specific details Duty Cycle Average number of prints per d
140. h Media Using Coated Paper and Heavy Coated Paper with Normal Mode Using Coated Paper and Heavy Coated Paper with Normal Mode You should always select the media type in the front panel menu that matches the media type you have loaded in the printer with the following one exception Printing on Coated Papers Using Normal Mode E Ifyou are loading Coated paper or Heavy coated paper and you intend to print in Normal mode you can select either Coated paper or Heavy coated paper in the front panel menu selection For Faster Printing select Coated paper media type in the front panel although this is not recommended for images containing gradient fills For Better Print Quality select Heavy coated paper media type in the front panel You should print images in both modes to see which gives the best results on coated paper for your images The difference in print quality between the two modes may not be noticeable for some images 3 11 Working with Media Handling Your Media Handling Your Media 3 12 Handle film and glossy media by the edges or wear cotton gloves Skin oils can interact with the ink and cause it to smear Although the standard ink systems supplied with this printer have excellent lightfastness colors will eventually fade or change if exposed to sunlight over a long period of time Handle 3M Changeable Opaque Imaging Media 8522CP carefully avoid scratching and abrasions especially after pr
141. has ejected the sheet the recalibration procedure is finished To Restore the Factory s Calibration From the Utilities menu choose Restore factory 8 7 Reconfiguring Your Printer Changing the Graphics Language Changing the Graphics Language To Change the Graphics Language Setting 2500CP Only To change the graphics language setting go to the Device setup Lang menu There are three selections as follows Comments Graphics DEVICE SETUP Language Automatic Full menu mode only Default Automatic PostScript HP GL 2 8 8 Choose Automatic to let the printer determine which type of file it is receiving This setting works for most software applications Choose PostScript if you are printing only PostScript files and your PostScript jobs do not include PJL language switching commands Choose this setting if you are not working with PostScript files and E you have experienced image position problem E you have experienced timing problems Reconfiguring Your Printer Changing the Graphics Language Graphics Language and Networks For system administrators If you are using the printer with a network spooler consider having your system administrator modify the spooler to insert automatically the PJL language switching commands at the beginning and end of each file This allows the printer to switch automatically into the correct graphics language for your current print and returns the printer to the fron
142. has exceeded the amount where maintenance is required the front panel displays STATUS Maintenance advised C4704034 When this message is displayed Contact your local HP dealer or HP service engineer to arrange a maintenance service If your unit is still under warranty or if you have purchased an HP Support Pack or HP Service Contract this maintenance is covered without extra cost After the maintenance service the message will disappear If you choose to ignore the message you can continue to use the printer as normal but may encounter operational or print quality problems Maintaining Your Printer Storing and Moving Your Printer Storing and Moving Your Printer Full menu mode only If you need to move your printer or store it for an extended period of time you need to prepare your printer properly to avoid possible damage to the printer To prepare your printer follow the instructions listed in the following sections Selecting Transport Mode In the front panel menu select Transport mode in the UTILITIES menu and press Enter Set transport YES gt mode NO gt C4704034 Press the key to select the Transport mode NOTE If you press the J key the printer terminates the menu session and return to the STATUS display on the front panel The printer displays the message Accessing printheads while moving the printhead carriage to the unloading position Maintaining Your Printer Stori
143. hat Media Is Misaligned or Incorrectly Positioned Roll media a Sheet media E The roll may be loaded the wrong way The media should load over the roll toward you The media may be loaded at an angle The right hand edge must be parallel to the perforated line on the printer The media may be loaded at the wrong side of the entry slot It must be loaded with the right hand edge against the perforated line on the printer The media at an angle The right hand edge must be parallel to the perforated line on the printer Pushed or held the media may have been pushed or held back as it is loading You must hold the media only by the edges and immediately release it when the printer is loading The media may be crumpled or warped or may have irregular edges If you are using hand cut media the edges may not form a right angle or they may be rough Do not use hand cut media Use only purchased sheet media If you cannot make the media s leading edge straight turn on the skew tolerance feature Device setup Skew tolerance See page 3 43 Adjusting Skew Tolerance NOTE This feature can skew your print on the page Prints Do Not Feed Out Properly From the Printer 11 28 Make sure the roll cover is completely closed before you print Troubleshooting Solving Media Handling Problems The Automatic Cutter does not Cut Immediately after a Print has Finished E If you have the Take Up Reel accessory installed the cutter is d
144. hat your media is fresh and has been stored correctly E If the environmental conditions you are printing in change rapidly you may see changes in the color consistency Perform the color calibration procedure 11 23 Troubleshooting Solving Color Accuracy problems Configuration The configurations of the printer the driver and or the Software RIPs define how ink is applied to each type of media Use the information in the following table to configure your printer and software for best color accuracy Location of Setting Setting Description Selection Printer Front Panel Menu Media E Set to match the media type loaded in the printer See page 3 4 Supported Media Types Color Calibration E Select Color Calibration to Now Printhead check E Set to 1 page Frequency Non HP drivers Media or equivalent setting W Set to match the media Software RIPS type loaded in the printer See the documentation that came with your software for information Color correction option or amp Do the color correction equivalent calibration if one is available Media Always make sure that you are using the appropriate media for your image and that it is consistent with your software application To ensure color accuracy and print quality performance of the printer use only media types that have been certified for your printer Use of non HP media or HP media not certified for the your printer may significantly reduce the color and prin
145. have to get the most from nesting is to change the size of the gaps between the pages printed onto the media nest spacing In the example shown below the nest spacing is set to 30mm Direction of paper flow Nest spacing mm But by changing the nest spacing to 15mm you are able to print all four pages onto the same line allowing more efficient use of the media Direction of aper fl pei y L Nest spacing 15 mm Nest Spacing Full menu modes Default 30mm Managing Your Prints Avoiding Media Waste by Nesting Pages To set the nest spacing go to Page Format Nest Spacing Nest spacing Printer s response setting selected 30 mm The printer leaves approximately the gap selected in 25 mm between pages in a nest The printer rounds up or down the 20 mm gap selected with a maximum error of 1 25 mm 15 mm 10 mm 5 mm 0 mm Nesting and the Rotate Feature Since nesting may automatically rotate pages the Rotate setting in the Page format menu is ignored while nesting is on Pages with Smaller margin settings are not rotated NOTE The printer s automatic rotation does not apply to PostScript files PostScript files will print in the orientation in which they were sent to the printer 7 17 Managing Your Prints Avoiding Media Waste by Nesting Pages Reconfiguring Your Printer Viewing the Current Overall
146. he Enter key to enter the front panel menu You are now at the first level shown in the menu print FULL MENUS Queueing amp Nesting C4704034 Press the J key until IMAGE QUALITY is displayed FULL MENUS Image quality C4704034 Press the Enter key to select the option and move to the IMAGE QUALITY settings second level menu The Ink emul option is displayed IMAGE QUALITY Ink emul Euroscale gt C4704034 Press the J key once to display the Color calibration option IMAGE QUALITY Color calib 0n C4704034 Using the Front Panel Navigation Examples Press the Enter key to select the option and move to the Color calibration third level menu The option currently selected is displayed with a COLOR CALIBRATION On C4704034 Change the displayed option by pressing the J or the T key COLOR CALIBRATION Off C4704034 Press the Enter key to set COLOR CALIBRATION to the new displayed setting You will be returned to the IMAGE QUALITY second level menu IMAGE QUALITY Color calib 0ff gt C4704034 To exit the menu system press the Previous key twice STATUS Ready C4704034 2 19 Using the Front Panel Navigation Examples If you now reenter the menu system and repeat steps 1 to 4 you will see the option that you selected displayed with a EuroScale 2 Entan d _ Enhance Ink emul Native 1 SWOP a 4 On FULL MENUS Color Calib
147. he Overall appearance of a Print Printing Speeds and Print Quality 2500CP Only 2000CP Only NOTE Changing the print quality Use the front panel Print Quality key to toggle between the three print quality settings Settings in your PostScript printer driver override the front panel setting Use your driver for setting the print quality of images sent from your computer Use the front panel to set the print quality for internal prints Use the front panel print quality key to toggle between the three print quality settings If your software raster imaging processor RIP system has print quality settings select your print quality from the RIP It should override the front panel settings Hl Best r Color pg Normal BE Pause mp Momo ggg Pst Print Quality a fo a C4704028 See page 3 10 Combinations of Media Type and Print Quality and page 3 11 Using Coated Paper and Heavy Coated Paper with Normal Mode for more information about appropriate combinations of media type and print quality You cannot change the print quality setting for pages being received or already in the printer s internal queue memory Managing Your Prints Managing Pages Currently being Printed or Drying 7 2 Managing Pages not yet Printed the Queue 7 5 Avoiding Media Waste by Nesting Pages 7 11 Getting the Best from Nesting Nesting and Margins 7 16 7 1 Managing Your Prints Managing Pages Currently being Printed or Drying M
148. he Scale of a Printed Image Fit To Page The Fit to page setting adjusts the image size to the page size selected for your printer For example If you have selected ISO A2 as the page size and you print an A4 size image it will be enlarged to fit the A2 page If ISO A4 page size is selected the printer would reduce a larger image to fit the A4 size Cumulative Scaling The PostScript scaling factors are cumulative with software settings For example Factors if you select 200 scaling in your software and 210 scaling in the front panel PS Scale menu the printed image would be scaled 420 Whatever scale you choose will be used for PostScript files until you choose another scale even if you change the graphics language from PostScript and back again 5 21 Controlling the Page Format Changing the Scale of a Printed Image 5 22 Controlling the Overall appearance of a Print Ways of Controlling the Print s Appearance 6 2 Changing Pen Widths and Colors Using the Internal Palettes 6 3 Changing the Treatment of Overlapping Lines Merge 6 9 Printing Color Images in Monochrome 6 10 Printing Speeds and Print Quality 6 12 Controlling the Overall appearance of a Print Ways of Controlling the Print s Appearance Ways of Controlling the Print s Appearance 6 2 NOTE Unless you have specifically indicated in your software that the printer s front panel settings are to be used for example Printer s default Setting in a Ma
149. he system error message record the system error number and call HP to have the printer serviced trim edge The Take Up Reel is turned on and you are about to load the media onto it you now continue gt have the option of trimming the edge or to continue You only need to trim the edge if the media was damaged in the loading process or is not straight It is important when loading media onto the Take Up Reel that the media is taped onto the core tube straight UV inks YES After you have finished installing a new ink cartridge you are asked to confirm that installed NO gt you have changed the type of ink cartridges from Imaging to UV Pigmented Press to confirm that you have changed the ink cartridges from Imaging to UV Pigmented Press 4 to indicate that you have not changed the ink cartridges from Imaging to UV Pigmented You will then be given the opportunity of replacing the incorrect ink cartridges by the correct ones Verify ink system At power on the printer has detected an error in the ink systems shown by flashing im squares Press to continue You should check the ink systems immediately see 11 38 Checking Ink Systems Wind the Take Up You are removing media from the Take Up Reel Before you Cut the media to remove Reel it you must wind up the media onto the Take Up Reel or the media will fall to the Cut gt floor and possible damage it Press the wind button on the Take Up Reel and then press the J key to cu
150. hed Print 3 5 Installing the Final Print 3 6 Media Types 3 8 HP Commercial Names of Media Types 3 8 Table of Contents Physical Characteristics of Media Types 3 9 Combinations of Media Type and Print Quality 3 10 Using Coated Paper and Heavy Coated Paper with Normal Mode 3 11 Handling Your Media 3 12 Loading Roll Media 3 13 Loading Media onto the Take Up Reel accessory 3 19 Unloading Media from the Take Up Reel accessory 3 26 Removing a Roll from the Printer 3 30 Installing a New Roll into the Printer 3 32 Changing the Core Tube on the Take Up Reel 3 35 Loading sheet media 3 39 Unloading Sheet Media 3 42 Compensating for Badly Cut Media 3 27 Adjusting Skew Tolerance 3 27 Drying time With a Take Up Reel 3 44 Drying Time Without a Take Up Reel 3 46 Working with Ink Systems 4 1 About the Ink System 4 2 The HP DesignJet CP Ink Systems 4 2 Main Features of the HP DesignJet CP Ink System 4 2 What is an Ink System 4 3 How to Identify the HP DesignJet CP Ink System UV Components 4 4 Identifying the Ink System in the Printer 4 4 When Does the Ink System Refill the Printheads 4 5 Obtaining Optimum Refill Performance using non HP media 4 6 Refilling the Printheads from the Front Panel 4 8 How big a print can I make without a refill 4 8 Monitoring the Ink Level 4 9 When should I Replace an Ink System 4 10 Removing and Replacing Ink Systems 4 11 Working with multiple Ink Systems 4 12 Handle Ink Systems with Care 4 12 Replace the Ink Sy
151. hers If you really want this job to be printed next and on its own on the roll then first turn nesting off and then use Move to top to move it the top of the queue Deleting a Job from the Queue Under normal circumstances there is no need to delete a job from the queue after printing it as it will just fall off the end of the queue as more files are sent However if you have sent a file in error and want to avoid any chance of it being reprinted you can simply delete it by selecting it and choosing Delete To remove a job that has not yet been printed simply identify it by its position in the queue see page 7 8 Position in Queue and delete it by choosing Delete If the job is currently being printed its queue position is 0 and you want both to cancel the job and to delete it first press the Cancel key and then delete it from the queue 7 9 Managing Your Prints Managing Pages not yet Printed the Queue Making Copies of a Job in the Queue Has the job Do you want already been one copy or printed several What to do Yes One Use Move to top see page 7 9 Prioritizing a Job in the Queue Several Use Copies see below and then use Move to top see page 7 9 Prioritizing a Job in the Queue No One Use Copies see below Several Use Copies see below In all cases the job must be still in the queue Having selected the job and chosen Copies use the scrolling keys to specify the Faa IID number of c
152. ide Working with Media Changing the Core Tube on the Take Up Reel Accessory 6 Install the Take Up Reel spindle into the printer by pushing firmly on each end of the spindle A then B C472349b C472359 Working with Media Loading sheet media Loading sheet media Which edge first Which side up Loading a sheet You can load a sheet in either portrait or landscape orientation Unless using the Rotate option see page 5 15 Rotating an Image load the sheet in the same orientation as you have specified in your software If printing a PostScript file always load the sheet with the short edge first even if the width of your drawing is greater than its length C4723020 _ short edge first ae always use this orientation for PostScript files As you load the sheet it is the side facing down on which the printer prints With most media types the two sides are different and so it is important to load the sheet correctly You cannot load sheet media if roll media is loaded If roll media is loaded refer to 3 30 Removing a Roll from the Printer Make sure the media lever is in the raised position and the roll cover is closed C4704131 Working with Media Loading sheet media 3 Holding the media at its sides align the right edge with the perforated line on the entry platen 4 Insert the media into the printer until it buckles slightly That is push it all the way until the media stops Le
153. ided or supported by HP or c Operation outside the product s specifications 4 For HP printer products the use of a non HP ink cartridge or a refilled ink cartridge does not affect either the warranty to the customer or any support contract with the customer However if printer failure or damage is attributable to the use of a non HP or refilled ink cartridge HP will charge its standard time and materials charges to service the printer for the particular failure or damage 5 If HP receives during the applicable warranty period notice of a defect in any software media or ink cartridge product which is covered by HP s warranty HP shall replace the defective product If HP receives during the applicable warranty period notice of a defect in any hardware product which is covered by HP s warranty HP shall either repair or replace the defective product at HP s option 6 If HP is unable to repair or replace as applicable a defective product which is covered by HP s warranty HP shall within a reasonable time after being notified of the defect refund the purchase price for the product 7 HP shall have no obligation to repair replace or refund until the customer returns the defective product to HP 8 Any replacement product may be either new or like new provided that it has functionality at least equal to that of the product being replaced 9 HP products may contain remanufactured parts or components equivalen
154. ientation wide side of sheet first and select Check Now in the Printhead service menu See page 3 39 Loading sheet media for sheet loading instructions If you are using a third party Raster Image Processor RIP to print with your printer the printer may not be able to switch to other nozzles In this case the printer will attempt to recover the nozzles IMPORTANT IMPORTANT Controlling Image Quality Servicing the Printheads Media Test Print If you choose to print on non endorsed media Custom Media it is recommended that you first print the Media Test Print From the Media Test Print you can determine which print mode best suits the custom media you have loaded The Media Test Print is number of colored patterns with titles consisting of colored area fills and colored lines Each pattern and title corresponds to a media selection in the front panel menu By looking at each of the colored patterns and finding the best one produced you can then select the corresponding media setting from the front panel menu When choosing the pattern with the best quality keep these particular questions in mind E Are the colored area fills inconsistent or blemished E Is the color of poor quality E Does ink bleed from one color to another E Are the lines broken rough or incomplete The Media Test Print is provided to help you print on non endorsed media Because HP has not tested these types of media you are responsible for the fina
155. iguration 2 7 menu print 2 9 mirror images 5 19 monochrome 6 10 printing area 5 3 printing area specifications 13 9 prints managing 7 1 problem solving 11 3 problems with replace ink system 11 34 problems miscellaneous 11 54 programming information HP RTL 13 20 HP GL 2 13 20 PS scale option 5 20 Q queue 7 5 deleting a job from 7 9 identifying a page in 7 8 making copies of a page in 7 10 page position in 7 8 printing a waiting file 7 7 prioritizing a job in 7 9 viewing the size of a page in 7 8 R recalibrating the printer 8 6 refilling printheads 4 8 Refills 4 5 regulatory notices 13 12 removing ink systems 4 29 replace ink system 11 34 replace ink system problems 11 51 replacing lens cover 10 4 roll media problems 11 28 rotate 11 51 rotate print incorrect 11 48 rotating images 5 15 from front panel 5 15 interaction with software 5 17 non PostScript files 5 18 PostScript files 5 17 with clipped images 5 18 S safety specifications 13 8 scaling fit to page 5 21 printed images 5 20 selecting select media 9 8 semi gloss paper 3 8 semi gloss photo 3 8 semi gloss photo paper 3 8 service print 2 13 sheet media problems 11 28 skew tolerance 11 28 adjusting 3 43 sleep mode 2 6 specifications 13 5 acoustic 13 6 duty cycle 13 4 EMC 13 7 environmental 13 6 functional 13 2 ink systems 13 2 interface 13 10 margins 13 3 media sizes 13 2 media types 13 2 memory 13 4 operational 13 6 parallel Bi Tronics Centronics
156. il the Page Format menu is displayed FULL MENUS Page format gt C4704034 Press the Enter key PAGE FORMAT Size Software gt C4704034 Press the key or the 4 key until the Margins option is displayed PAGE FORMAT Margins Extended C4704034 Using the Front Panel Navigation Examples Press the Enter key to display the MARGINS menu MARGINS Extended C4704034 Use the and J keys to display the available options and when the desired option is displayed press the Enter key to select it as the setting for Margins To exit the menu system press the Previous key twice STATUS Ready C4704034 2 25 Using the Front Panel Navigation Examples 2 26 Changing the Drying Time This example adjusts the drying time a setting used to suit different environmental conditions in the DRYING TIME menu The printer must be in full menu mode for this example Make sure the STATUS display level is shown on the front panel STATUS Ready C4704034 Press the Enter key to enter the menu system FULL MENUS Queueing amp Nesting C4704034 Either the SHORT MENUS screen or the FULL MENUS screen is displayed with the Queueing amp Nesting option If necessary see page 2 16 Selecting the Full Menu Mode to change to Full Menu mode Press the T key or the J key until the Device Setup menu is displayed FULL MENUS Device Setup C4704034 Press the Enter key
157. in a software palette rather than the printer s physical printheads These settings have no effect on PostScript files The printer has three pen palettes E Factory E Palette A E Palette B The factory palette cannot be changed You can however change the line width and color settings for each pen in the remaining two palettes palette A and palette B Initially all three palettes are identical Each palette has 16 pens which can include pens of different widths and any combination of the printer s predefined 256 colors 6 3 Controlling the Overall appearance of a Print Changing Pen Widths and Colors Using the Internal Palettes To Select a Palette m Full menu mode Default Software 6 4 To select a palette through the front panel menu go to the Define Palette selection under HP GL 2 SETTINGS and choose the palette you want The following table describes the palette choices Palette Comments Software The printer looks to your software for pen settings and ignores all three internal palettes Palette A The printer assigns the attributes defined in Palette A to the pens defined in your software as 0 through 15 Palette B The printer assigns the attributes defined in Palette B to the pens defined in your software as 0 through 15 Factory The printer assigns the attributes defined in the Factory Palette to the pens defined in your software as 0 through 15 NOTE These settings have no effect on PostScript
158. ing the roll media as instructed Lift lever to continue The media lever was lowered while the processor was busy Lift the lever at the right edge of the paper path on the printer Load arrow edge print side down Remove the accuracy calibration print turn it so that the edge with the arrows printed on it is print side down then load that edge into the printer Load cancelled Remove media The Cancel key was pressed while media loading was in progress Remove media Load error Remove media Media was inserted with the media lever raised Lower the lever and reload the media Load media for calibration Load media to proceed with calibration Load media to align printheads Load media to proceed with printhead alignment 12 7 Front Panel Messages Message Explanations and Actions Message Explanation and Action Load media to check printheads The printer is telling you to load media so it can perform the printhead check Load media to proceed with printhead check Load sheet for calibration The printer is ready to perform the accuracy calibration procedure but media is not present Load media to continue Lower lever Lower the lever at the right of the printer Lower lever Remove media Lower the lever at the right of the printer and remove the media Lower window to continue The window was opened while the printer was busy Close the
159. interface 13 10 physical 13 3 power 13 5 printer 13 2 printing area 13 9 programming languages supported 13 3 resolution by print setting 13 3 safety 13 8 storage 13 6 stacking media 3 12 standby mode 2 6 status lights 2 5 storage container 4 12 storing and moving your printer 10 7 storing ink 4 24 storing ink systems 4 24 storing used ink systems 4 23 supplies and accessories how to order 13 20 quality supported media types 3 4 switching between color monochrome 6 11 system error 11 52 T Take Up Reel Core changing 3 35 Loading 3 19 Media Weight 3 24 Panel 3 23 problems 11 53 Turning on the Take Up Reel 8 12 Unloading 3 26 test media 9 8 test media selection 9 7 test print custom media test print 9 8 test the printer 11 4 and testing media 9 7 transport mode selecting 10 7 troubleshooting color accuracy 11 21 color alignment 11 20 color misalignment 11 15 color variation 11 21 communication problems 11 45 graining 11 5 ink system problems 11 43 loading media 11 28 matte color 11 5 media problems 11 28 rotation 11 48 unexpected color 11 6 Index U unexpected color 11 6 unused media 3 12 upgrading memory 8 11 usage report print 2 12 UV pigmented ink 1 4 4 4 HP DesignJet CP Ink System UV 4 2 vertical misalignment 11 20 vinyl 3 8 W warped lines 11 26 warped media 11 26 warranty statement 37 world wide warranty 37 Index 1 6 If iling to the add Please Give Us Your
160. inting When applying the final print avoid the application of excessive pressure and keep sharp objects well away After printing the print image is susceptible to scratching before the overlaminate is applied Rewrap partially used rolls if they are not being used and do not stack rolls Always keep unused rolls wrapped in the plastic wrap to prevent discoloration Working with Media Loading Roll Media Loading Roll Media a To start this procedure you need to have a roll of media installed on to the printer spindle See page 3 32 Installing a New Roll into the Printer 1 Check the leading edge as it unwinds from the spool If it is not evenly cut or if it is skewed not perpendicular to the guides continue with the next procedure If the media is cut correctly go to step 3 WARNING The knife used in the next step is sharp Be sure the printer s wheels are locked i Keep fingers clear of the cutting path Keep the knife away from children 2 Trim the leading edge of the media roll only if it is not straight a Pull the media over the top of the machine and lay it over the cutting track b Use the knife in the pocket located on the back of the printer to cut off the first few inches of the media c Retract the blade and return the knife to its pocket Working with Media Loading Roll Media NOTE Make sure the media lever is in the raised position 3 Open the roll cover and insert the media into the printer
161. inting If there is still a large amount of ink remaining in the ink cartridges see the message Printhead failure on page 12 12 Out of memory Data was lost The current file is too large for the printer s memory the printer has run out of disk space for processing the file To print files of this size you may need to install more memory to your printer Press ENTER when done The printer is waiting for you to confirm an action or selection When you have taken the appropriate action press the Enter key Printhead alignment cancelled The printhead alignment procedure has failed or the printer has detected a fault that stops the procedure from completing Subsequent messages will explain the error further E Replacement of lens cover recommended You should check the section on replacing lens covers on page 10 3 Lens Maintenance E Media too small for calibration The roll that is loaded is not wide enough for the calibration to be done It must be at least A3 size You should load appropriate media and repeat the procedure again using Image Quality Printhead Service Align Now If you use sheet media that is too small the printer will reject the media and prompt you to load new media Press to continue You may continue printing but you may not get your usual image print quality To fix problems with the ink system see 11 38 Checking Ink Systems Printhead alignment error MEE or
162. is the customer s responsibility to validate the Year 2000 readiness of these products in their own enviroment Therefore information about the Year 2000 staus of HP products is provided as is without warranties of any kind HP makes no representation or warranty respecting the accuracy or reliability of information about non HP products Such information if any was provided by the manufacturers of those products and customers are urged to contact the manufacturer directly to verify Year 2000 readiness For further information on how HP is preparing for the approaching millenium visit the HP Year 2000 Program web site http www hp com year2000 C4704 90241 English User s Guide HP DesignJet 2500CP 2000CP Printer Finding Information Finding Information This User s Guide contains E A comprehensive explanation of all the printer s features and specific information directly associated with the HP DesignJet CP Ink System Imaging ink E Specific information directly associated with the HP DesignJet CP Ink System UV UV Pigmented ink E Information on using the Take Up Reel The Assembly Instructions contain Step by step instructions for unpacking the printer and installing the Legs The Take Up Reel Setup and Assembly Instructions contain Step by step instructions for installing and setting up the Take Up Reel The Setup Guide contains E Detailed information on setting up your printer for the first
163. isabled it will only cut when you perform the unloading procedure see page 3 26 Unloading Media from the Take Up Reel accessory E Check the Page format Margins setting When this is set to Smaller the printer waits until the next print begins printing so it can create a 10 mm margin between prints or nesting sets E If you need to cut the media before the ink drying time has passed or before the next print begins printing press Form Feed and Cut key on the front panel Check the ink drying time and change if necessary Device setup Drying time The Automatic Cutter does not Work E The automatic cutter is activated only when roll media is loaded E The automatic cutter may be disabled from the front panel menu Go to Device setup Cutter menu and check if the cutter is set to on or off change it if necessary E Your software application may have disabled the automatic cutter Refer to your software documentation or contact your software vendor for more information 11 29 Troubleshooting Solving Media Handling Problems 11 30 The Cutter is Jammed Switch the printer off E Open the window E With you finger and thumb carefully pinch together the cutter assembly plates 1 and move it to the left 2 C472378 E If the paper needs to be removed from the printer because it is damaged perform part of the procedure described on page 3 30 Removing a Roll from the Printer A Sheet is Ejected when You Switch On
164. isassembly done using universal tools Reference Printer Specifications Environmental Specifications Environmental Optimal print quality 15 C to 30 C 59 F to 86 F Operating Range Standard 15 C to 35 C 59 F to 95 F except glossy media 15 C to 30 C 59 F to 86 F Operating Relative Humidity 20 to 80 Noncondensing Storage ranges 95 humidity 40 C to 70 C 40 F to 158 F Container Printhead and Printhead Cleaners stored in the HP DesignJet CP Ink System Storage Temperature 15 C to 35 C 59 F to 95 F 20 80 Relative Humidity Acoustic Specifications Operating sound pressure 42 dB A From a one meter bystander position Idle sound pressure lt 26dB A From a one meter bystander position Operating sound power 5 6 Bels A Idle sound power lt 3 9 Bels A Reference Printer Specifications Printer EMC ElectroMagnetic Compatibility Specifications Canada Canadian Department of Communications Radio Interference Regulations Class B compliant European Union 89 336 EEC EMC Directive compliant Meets EN 55022 Class B emission limits prEN 55024 2 ESD prEN55024 3 Radiated Immunity prEN 55024 4 Fast Transients Japan Registered VCCI Class B Korea RRL certified South Africa SABS licensed USA Federal Communications Commission Class B com
165. ish C4704 60300 C4704 60301 C4704 60305 C4704 60304 C4704 60308 C4704 60307 C4704 60302 C4704 60309 C4704 60306 C4704 60303 C4704 90051 C4704 90055 C4704 90054 C4704 90057 C4704 90056 C4699 90004 5965 2926 5961 3526 5959 9734 5021 0328 a This item is updated regularly For details of the latest version available please contact the web page http www hp com go designjet b This document is available in most European languages c See page 13 20 HP GL 2 and HP RTL Programming Information Reference Ordering Accessories To achieve the best performance from your printer we recommend you only use genuine Hewlett Packard accessories and supplies whose reliability and performance have been thoroughly tested to give trouble free performance For Example E HP drivers are developed to support all the latest features and to optimize print quality and your printers performance E HP memory expansion modules are thoroughly tested to give you maximum performance E HP ink systems and media supplies are developed for optimal print quality Item HP Part Number Drivers Latest versions of the following were shipped with this printer HP DesignJet PostScript Driver for Power Macintosh and Macintosh HP DesignJet PostScript Driver for Microsoft Windows HP GL 2 Windows Driver HP DesignJet HPGL 2 RTL autocad drivers Media Supplies See the Media Guide for the HP DesignJet CP Printers The la
166. ith Ink Systems Replace the Ink System 4 Insert the new ink cartridge into the slot in the printer making sure that you match the color of the ink cartridge with the color code on the printer C4704142 5 Plug the valve on the ink cartridge tube into the connector on the printer making sure that you match the valve color with the color code on the valve connector C4704134 6 Repeat steps 2 through 5 for any additional ink cartridges you need to replace When you have finished replacing ink cartridges the printer front panel displays the message Close left door to continue 4 21 Working with Ink Systems Replace the Ink System 7 Components Installed Correctly Components Installed Incorrectly Next Step 4 22 Close the left door on the printer C4704103 After the left door is closed The front panel displays the message STATUS Checking ink system while the printer checks that all ink system components have been installed correctly This may take a few minutes If all components have been installed correctly the front panel displays Install complete If any components have been installed incorrectly the front panel will prompt you to take the appropriate action to correct the problem See chapter 12 Front Panel Messages for information about any messages that are displayed in the front panel Go to After replacing the Ink System on the next page for information on the alignmen
167. ity 3 10 for HP DesignJet CP ink 3 4 heavy coated paper 3 8 high gloss photo 3 8 HP Coated Paper 3 8 HP commercial names of 3 8 HP Heavyweight Coated Paper 3 8 HP High Gloss Photo Paper 3 8 HP Semi Gloss Photo Paper 3 8 imaging film backlit 3 8 opaque vinyl 3 8 3 12 physical characteristics 3 9 semi gloss 3 8 supported 3 4 memory 1 7 memory problems 11 52 memory specifications 13 4 memory upgrades 8 11 menu graphics description 2 15 menu print 2 13 printing 2 9 menu system entering 2 8 navigating 2 14 navigation examples 2 16 merge 6 9 mirror image 11 48 mirror images printing 5 19 misaligned media 11 28 miscellaneous problems 11 54 Missing Ink system 11 31 monitoring ink level 4 9 monochrome and color switching between 6 11 N navigation examples changing color setting 2 17 changing drying time 2 26 menu system 2 16 nest problems 11 55 nesting 7 11 and automatic rotation 7 12 and margins 7 16 and page size 5 7 and rotation 7 16 choosing the method 7 14 if queueing off 7 14 pages qualifying for 7 13 pages which cannot be rotated 7 13 turning on or off 7 14 wait time 7 15 when used 7 13 nesting pages 7 11 network interface calibration Index changing settings 8 10 networks and graphics language 8 9 new printhead problems 11 34 non endorsed media 9 10 11 6 non PostScript files adjusting page size 5 6 normal printer use 10 6 O Obtaining Optimum Refill 4 6 opaque vinyl 3 8 3 12 or
168. ke Up Reel Accessory Changing the Core Tube on the Take Up Reel Accessory The Core tube on the Take Up Reel must be the same width as the media you are using To change the core perform the following procedure 1 Slide open the spindle lock on the right hand side of the Take Up Reel C472358 2 Remove the Take Up Reel spindle from the printer as shown by pulling firmly on each end of the spindle A then B C472349d Working with Media Changing the Core Tube on the Take Up Reel Accessory 3 Remove the left hand media guide 4 Remove the old Take Up Core 5 Install the new Core you have chosen onto the spindle and re install the left hand guide assembly NOTE You can also use an empty cardboard tube to replace the plastic Take Up Core that was supplied with your printer It is important that the Take Up Core is the same width as the media you are using By matching color coded lengths of plastic tube you can make a Take Up Core for different widths of standard media sizes 24 36 C470367a Working with Media Changing the Core Tube on the Take Up Reel Accessory Alternatively you can use an empty media cardboard core NOTE Ensure the Take Up Core is pushed firmly into both media guides NOTE If you want to use a three inch cardboard core then use the 3 inch core adaptors shown below Take Up Reel spindle footie DN 3 inch core adaptors x f Take Up Core C472350b Left hand media gu
169. ke Up Reel panel indicated below to wind the media once around the core Media wind button C472337 3 23 Working with Media Loading Media onto the Take Up Reel accessory 9 Press the J button on the front panel to advance some more media advance about the amount shown below to enable you to insert the Media Weight It is important that the Media Weight is the same width as the media you are using By matching color coded lengths of plastic tube you can make a Media Weight for different widths of standard media sizes 24 36 ZW 10 Carefully insert the Media Weight ensure the end caps are installed and extend over the edges of the media C470367 CAUTION It is important that the media weight is inserted The Take Up Reel will not function properly without it Back Media gt hi ae Forward Media gt E A E S a Media Weight C472348 3 24 Working with Media Loading Media onto the Take Up Reel accessory 11 Press Previous or Enter The front panel displays Ready C4704034 NOTE When the Take Up Reel is in operation it is important to ensure that the Take Up Reel sensor is not blocked 12 Shown below is how the printer should look when it is in operation As media is fed Do not block the Take Up Reel sensor Make sure endcaps are clear of media 3 25 Working with Media Unloading Media from the Take Up Reel accessory Unloading Media from th
170. l color accuracy of your prints If you need to improve the color of a print you should modify it using your software application If you print with an HP Endorsed Media you do not need to test the media 9 7 Controlling Image Quality Servicing the Printheads How to perform the Media Test Print 1 When the front panel displays SELECT MEDIA use the T or J key to select Test media and press the Enter key Previous za SELECT MEDIA Test media C4704030 2 The front panel then displays Select Print Quality Continue C4704034 3 On the front panel select the Best Normal or Fast key to suit your printing requirements and then press the J key This will produce a Media Test Print in either Best Normal or Fast print mode depending on the selection you have chosen NOTE Do not change the print mode setting until the printer has completed the Media Test Print 4 The front panel then displays STATUS Checking media C4704034 9 8 NOTE Qualify media Controlling Image Quality Servicing the Printheads If the media has been correctly loaded the front panel will then display STATUS Aligning printheads C4704034 The printer aligns the printheads by producing and calibrating the multi color pattern If the media has not been correctly loaded you will have to reload it and repeat steps Z through 5 again After completing the printhead alignment check the printer automatically pri
171. l specifications see page 3 6 If There are Blurred Lines Ink Bleeds from Lines E Perhaps you have adjusted the drying time in the front panel menu to speed up the printer output Set Drying time to Automatic For details of drying time adjustments see page 3 44 If there is a horizontal line 2 inches 5 5 cms from the start of your image E If Margins are set to Smaller the printer pauses briefly to cut the top margin after printing has started On some non HP media this can leave a noticeable mark Changing Margins to Normal or Extended will eliminate this problem Troubleshooting Solving Color Accuracy problems There are Smears and or Scratching on Your Printed Media This can appear on paper based media if there is a lot of ink printed quickly the media gets distorted and as the printheads move over the media the printheads and the media come into contact with each other E Press the Cancel key on the front panel otherwise the printheads could get damaged E Cancel the print job from your computer application E Use HP recommended media E Using the Take Up Reel can help solve this problem E Change the print mode to Best If the above fails to solve the problem of smears and scratching change the media you are using to a non paper based media such as glossy media 11 27 Troubleshooting Solving Media Handling Problems Solving Media Handling Problems The Front Panel Keeps Indicating t
172. lastic insert on the left end of the media roller With a soft tissue carefully clean the top of the plastic insert ensuring it is perfectly clean The printer will display the message Replace lens cover Continue C4704034 Remove the dirty lens cover from the printhead carriage by pulling it straight out of the slot on the right side of the printhead carriage C4704149 7 Take a new lens cover from inside the right door of the printer The message Close right door to continue will be displayed when you open the door 8 Close the door after removing the new lens cover Maintaining Your Printer Lens Maintenance 9 Making sure that you do not touch the glass portion of the lens cover install the new lens cover into the slot Make sure the cover is firmly in place C4704150 10 Press the J key on the front panel You have finished replacing the lens cover 11 Close the printer window Maintaining Your Printer Normal Printer Use Normal Printer Use 10 6 Normal printer use means an average of 15 image prints with an area of 0 76 m print 8ft print per day If your prints are smaller than this the number of pages per day can be higher Under normal usage conditions It will be approximately 5 years before you need maintenance If you use the printer more than this it will need maintenance service more frequently The printer keeps an internal count of total usage When the usage
173. lowing ways E Call your local authorized HP dealer E Contact your local HP Sales and Support office E Refer to the Hewlett Packard Support Services booklet that was supplied with your printer Reference www designjet online hp com www designjet online hp com HP DesignJet Direct access to HP and the information you want when you need it Register now ONLINE HP DesignJet Online is a free web based user club exclusive to HP DesignJet users Having registered the user has unrestricted access to a range of useful services the emphasis being on useful as this is definitely not a sales oriented site Communication from HP to users includes E a quarterly newsletter focussing on usage tips technical briefings and examples of HP DesignJet applications around the world full information on worldwide HP Customer Care contacts an online HP DesignJet Diagnosis troubleshooting tool a calendar of HP DesignJet related events and programs online access to training videos and selected user documents and immediate information on new products Communication from the users to HP includes feedback on HP DesignJet features automatic contact with HP Customer Care from the troubleshooting tool for HP to follow up and the chance to ask technical questions on large format printing to industry experts And finally communication from user to user includes the chance to win prizes by submitting HP DesignJet success sto
174. ly The HP DesignJet 2500CP printer provides new printing concepts such as Automatic Color Calibration Fault Tolerant Print Modes Image Quality Consistency Continuous Printing Color Emulation Out of Ink Detection when Printhead check is ON and frequency is set to 1 in the front panel menu Troubleshooting should be an intuitive process with the printer either correcting its own faults or conveying a fault message via the front panel display prompting you to take corrective action You should therefore only need to refer to these procedures if the printer does not correct the problem or instruct you via the front panel display The order of problem solving is 1 Automatic internal corrective action 2 On demand corrective action 3 On line and printed troubleshooting procedures Troubleshooting Where to Find Help in Solving Problems Where to Find Help in Solving Problems To find the meaning of front panel messages see chapter 12 Front Panel Messages If you know the problem is related to a certain task first check the relevant section in this manual for step by step procedures Use this manual s index or table of contents to find the section For example if you are having difficulty with page formatting refer to chapter 5 Controlling the Page Format If the problem is related to the quality of your printed images refer first to the section Solving Image Quality Problems 11 5 Refer to the appropriat
175. m Storage Container is very important to prevent printhead damage Always follow the sequence in the procedure given below 1 Lower the two cover lock arms and remove the top cover from the HP DesignJet CP Ink System Storage Container C6240007 4 29 Working with Ink Systems Removing and Storing Partially Used Ink Systems 2 Press down lightly on the printhead and pull it toward you removing it from the stall C6240006 3 Repeat step 2 for the three remaining color printheads in the HP DesignJet CP Ink System Storage Container 4 Pull the lever arm up and towards you Press down on the printhead cleaner handle and pull it out of the stall C6240005 5 Repeat step 4 for the three remaining color printheads cleaners in the HP DesignJet CP Ink System Storage Container 6 Put the top cover onto the HP DesignJet CP Ink System Storage Container and raise the two lock arms to the locked position 4 30 Controlling the Page Format Page Format 5 2 Page Size and Accuracy 5 8 Selecting the Ink Emulation Mode 5 11 Adjusting Margins for Roll and Sheet Media 5 12 Rotating an Image 5 15 Printing a Mirror Image 5 19 Changing the Scale of a Printed Image 5 20 5 1 Controlling the Page Format Page Format Page Format This chapter explains how to make sure that the printer produces your print in the page format you want Page Size Margin Printing area Inked area C4704042 5 2
176. m features 1 4 ink system problems 11 43 Ink system storage container 13 19 ink systems mixing 4 12 ink handling 4 24 inked area 5 3 interface cables 13 11 interface specifications 13 10 internal palettes 6 3 internal print HP GL 2 configuration 8 3 PostScript configuration 8 2 internal print files 11 50 internal prints fonts print 2 12 HP GL 2 palette 2 13 image quality 2 12 menu 2 13 PostScript configuration print 2 12 PostScript demo print 2 12 service print 2 13 usage report 2 12 where to find 2 13 L Laminates 3 5 lens cover replacing 10 4 lens maintenance 10 3 loading a new roll 3 32 loading a sheet 3 39 which edge first 3 39 which side up 3 39 loading media problems 11 55 long axis print 11 47 M maintaining your printer 10 1 maintenance lens 10 3 managing your prints 7 1 margins 5 3 5 14 adjusting 5 12 automatic cutting 5 14 material safety data sheet MSDS 13 12 matte paper 3 8 matte prints 11 5 Media Installing a new roll 3 32 Laminating 3 5 Loading 3 13 Unloading 3 42 media 9 8 caring for 3 12 compensating for badly cut 3 43 incorrectly positioned 11 28 loading a new roll 3 32 misaligned 11 28 supported types 3 4 unused 3 12 media handling problems 11 28 media jam 11 44 media problems 11 24 handling 11 28 loading 11 28 roll 11 28 sheet 11 28 media test 9 7 Media Test Print 9 7 media test print 9 8 media types 3M Clear Imaging Media 3 8 coated paper 3 8 combinations with print qual
177. may help you understand and resolve the problem E If looking up the message did not help press Enter If that does not work turn the power off then on again If the message still displays have the printer serviced If the message says System Error and has an alphanumeric code refer to the next explanation 11 51 Troubleshooting Solving Front Panel Problems 11 52 If a System Error Message Is Displayed Press Enter If the message does not clear Turn the printer off then on again to try to clear the error message If the message is still displayed record the whole alphanumeric code Report the code to the service technician knowing the code number will help the technician resolve the problem If an Out Of Memory Data Was Lost Message Is Displayed E The current file is too large for the printer s memory File Size and Memory Usage There is no direct relationship between file size on your computer and memory used in the printer to print that file In fact because of file compression and general complexity it is often impossible to estimate how much memory will be used Troubleshooting Take Up Reel problems Take Up Reel problems Take Up Reel Does Not function You may have a power problem Check the power cable is connected and that there is power available at the socket Check the ON OFF switch is in the ON position at the back of the Take Up Reel Check the Spindle Lever it should b
178. mented Printing has been disabled to prevent the printheads from being contaminated E See 11 38 Checking Ink Systems Out of ink Printhead align ment cancelled Printhead alignment error Printhead check cancelled Printhead check error Printhead contact error Printhead failure Printhead removed Verify ink system Troubleshooting Solving Ink System Problems One or more of the four ink systems are out of ink If the last print showed image print quality degradation replace the ink systems affected E See 11 38 Checking Ink Systems E Check the ink levels see 4 9 Monitoring the Ink Level If there is still a large amount of ink remaining in the ink cartridges see the message Printhead failure This message occurs when the alignment routine is cancelled because of a dirty lens cover or a problem with the media E See 11 35 Printhead Alignment Errors This message occurs when the printhead alignment procedure has failed or the printer detects a fault that stops the process from completing Alignment is the first procedure that prints with the printheads after installation so some printing problems may be reported as a Printhead Alignment Error Most alignment errors are due to a fault with the printheads or problems with the media E See 11 35 Printhead Alignment Errors This message occurs when a printhead check is cancelled because of a dirty lens cover or a problem with the media E Se
179. ming language telling a print device how to output graphic data grayscale Shades of gray to represent colors high gloss photo A glossy opaque photographic paper Glossary HP GL 2 One of Hewlett Packard s standard graphics languages for plotters and printers Produces vector data Newer than HP GL T O Input output The transmission of data between a computer and a device inked area The smallest rectangle that contains all the content of the drawing while maintaining its relative dimensions ISO size An international standard media size e g Al A2 etc JIS size A Japanese standard media size LAN Local area network long axis printing Printing a page whose X axis the axis vertical to the printer as you look at it from the front is longer than a standard page size margin The space around the page added by the printer to separate one page from another and to avoid printing right to the edge of the media matte Not glossy media The material usually paper onto which the printer prints media weight The media weight is designed to give the media path a loop shape just before it is wound onto the Take Up Core MIO Modular input output Refers to the printer s network interface nesting Placing two or more pages side by side on roll media to avoid waste palette A set of logical pens defined by color and width PJL Printer Job Language A programming langua
180. mmed with media Turn off the printer Check the media path and clear it if necessary Then turn on the printer System Error 060000 The ambient light level in the area of your printer is too bright and is causing the optical sensor in your printer to malfunction Reduce the ambient light level or move the printer to a location where the light level is lower System error XXXXXX An internal error has occurred and a system error number is displayed Press Enter this may clear the error and allow you to continue If you cannot continue turn off the printer and then turn it on again If you still see the system error message record the system error number and call HP to have the printer serviced 12 15 Front Panel Messages Message Explanations and Actions Message Explanation and Action System error XXXXXX An internal error has occurred and a system error number is displayed Press Enter this may clear the error and allow you to continue If you cannot continue turn off the printer and then turn it on again If you still see the system error message record the system error number and call HP to have the printer serviced System error An internal error has occurred and a system error number is displayed Monsees Press Enter this may clear the error and allow you to continue If you cannot XXXXXXXX continue turn off the printer and then turn it on again If you still see t
181. n outlet on a circuit different from that to which the receiver is connected E Consult the dealer or an experienced radio TV technician for help The user may find useful the following booklet prepared by the FCC How to Identify and Resolve Radio TV Interference Problems This booklet is available from the US Government Printing Office Washington DC 20402 Stock No 004 000 00345 4 This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at their own expense 13 13 Reference Regulatory Notices Normes de s curit Canada DOC statement Canada 13 14 Le pr sent appareil num rique n met pas de bruits radio lectriques d passant les limites applicables aux appareils num riques de Classe B prescrites dans le r glement sur le brouillage radio lectrique dict par le Minist re des Communications du Canada Connect un r seau par des accessoires de serveur l appareil n
182. n previously used together and stored in the HP DesignJet CP Ink System Storage Container E Make sure all four ink colors that you are using are the same type of HP Ink System Never mix UV Pigmented ink and Imaging ink Systems E If you have installed mixed ink components in the printer the front panel will display the following message Replace mixed printhead s ME X E You will not be able to use the printer until the mixed ink components have been replaced See page 11 31 Solving Ink System Problems for more information Install all three components of the ink system by the date on the box If you are removing an ink color from the printer and intend to use it later always keep the three components together as a set Handle Ink Systems with Care Handle the ink system with care In particular the printhead is a high precision device and needs proper handling E Do not touch the printhead nozzles E Do not be rough when handling the printheads Always set them down gently E Do not drop the printheads E Proper handling will assure optimum performance throughout the printhead life E For the printhead cleaner always handle and store upright to avoid potential leaking of the ink Working with Ink Systems Replace the Ink System Replace the Ink System I Removing and Replacing Printheads 1 When the printer carriage stops and the front panel displays the message Open window to access printheads open the
183. n print and menu print there are several other internal prints available in the printer The internal prints are listed below 2500CP Only PostScript demo Demonstrates the image quality capabilities of the printer PostScript config The PostScript Configuration print shows the current configuration status of the printer s PostScript features PostScript fonts The Fonts print shows all resident PostScript fonts internal and downloaded with a printed sample of each font HP GL 2 config The HP GL 2 Configuration print shows the current settings for the printer s HP GL 2 features Usage report The Printer Usage Information print shows the status of the printer s usage counters This information includes the total number of prints number of prints by media size number of prints by media type number of prints per print mode and total amount of ink used per color The counts in this report are estimates Image quality print The Image Quality print can be used to help diagnose whether the printer has image quality problems and if problems exist help determine the cause of image quality problems see chapter 11 Troubleshooting for more information about this print 2500CP Only Using the Front Panel Printing Other Internal Prints Service print The Service print provides information needed for printer servicing such as the current configuration operating conditions temperature and humidity ink levels and
184. nc 1988 PostScript is a registered trademark of Adobe Systems Incorporated QuickDraw is a trademark of Apple Computer Inc UNIX is a registered trademark in the United States and other countries licensed exclusively through X Open Company Limited WingDings in TrueType format is a product of Microsoft Corporation WingDings is a trademark of Microsoft Corporation and TrueType is a registered trademark of Apple Computer Inc Notice The information contained in this document is subject to change without notice and should not be construed as a commitment by Hewlett Packard Company Hewlett Packard assumes no responsibility for any errors that may appear in this document nor does it make expressed or implied warranty of any kind with regard to this material including but not limited to the implied warranties of merchantability and fitness for a particular purpose The Hewlett Packard Company shall not be liable for incidental or consequential damages in connection with or arising out of the furnishing performance or use of this document and the program material which it describes Safety Symbols The product is marked with this symbol when it is necessary for you to refer the instruction manual in order to protect against damage to the product Hazardous voltage symbol WARNING The Warning symbol calls attention to a procedure practice or the like which if not correctly perf
185. nel of this manual explains how to use the front agin crear panel display including how to change any of the settings It also explains the small z menu graphics that appear in the left margins of this manual whenever a particular xplained in menu item is explained The meanings of all the items in the front panel menus are explained at the relevant point in this manual Refer to the index at the back of the manual for the item you want to change 8 5 Reconfiguring Your Printer Recalibrating the Printer for Accuracy Recalibrating the Printer for Accuracy Service tests calibrations Recalibrate Full menu mode only 8 6 When to Recalibrate the Printer Your printer was calibrated at the factory to ensure that it operates with the greatest accuracy in normal environmental conditions If you are operating under significantly different conditions you should recalibrate the printer as explained here The printer s environmental specifications are given on page 13 6 Environmental Specifications You may also need to recalibrate the printer if you have image quality problems Before recalibrating the printer you should always print the Image Quality test print to verify that you do have image quality problems If you need to recalibrate the printer you will be instructed in the image quality test procedure See page 11 10 Analyzing the Image Quality Test Results for detailed instructions To Recalibrate the Printe
186. ners can be purchased separately through your Hewlett Packard dealer Refer to page 13 18 Ordering Accessories for more information The sequence in which the printhead cleaner and printhead are inserted into the HP DesignJet CP Ink System Storage Container is very important to prevent printhead damage Always follow the sequence in the procedure given below To remove the partially used Ink System components from the printer refer to page 4 11 Removing and Replacing Ink Systems Have the Ink System components ready for storing in the HP DesignJet CP Ink System Storage Container Lower the two cover lock arms and remove the top cover from the storage container C6240007 4 25 Working with Ink Systems Removing and Storing Partially Used Ink Systems 4 Lift the lever arm and insert the printhead cleaner into the matching color coded slot in the HP DesignJet CP Ink System Storage Container C6240001 Push the lever arm until the printhead cleaner Clicks into place C6240002 NOTE The movement of the lever arm will push the printhead cleaner into the slot and then move the printhead cleaner slightly upwards so that it clicks into the stored position The lever arms also prevents installing the printheads and printhead cleaners into the HP DesignJet CP Ink System Storage Container in the wrong sequence This will prevent inadvertent damage to the printheads 6 Repeat steps 4 and 5 for the th
187. ng and Moving Your Printer Removing the Printheads 1 Open the window of the printer when the printer carriage stops and the front panel displays the message Open window to access printheads we After you open the window the front panel displays the message Remove all printheads 2 Press down lightly on the printhead you are removing and pull it toward you removing it from its stall d C4704135 10 8 WARNING Maintaining Your Printer Storing and Moving Your Printer Repeat step 2 for the remaining three printheads When you have removed all four printheads the front panel displays the message Close window to continue Close the printer window The front panel displays the message Open right door to access head cleaners Continue with the next section Removing the Printhead Cleaners Removing the Printhead Cleaners When you open the right door of the printer the printhead cleaners move to the opening in the printer for removal Keep hands clear of the opening until the printhead cleaners stop moving Open the right door on the printer C4723114 2 After you open the right door the front panel displays the message Remove head cleaners Close right door Maintaining Your Printer Storing and Moving Your Printer 3 Press down on the printhead cleaner handle and pull it out of the printer C4723138 4 Repeat step 3 for the remainin
188. nt on roll media or sheet media up to EAO size in width 91cm 36 inches The following media types are supported for HP DesignJet CP Ink imaging ink which is high image quality for indoor use Coated paper Heavyweight coated paper High gloss photo paper E Semi gloss photo paper E Imaging film Backlit Opaque vinyl For detailed information on Hewlett Packard media see pages 3 4 of this manual and the Media Guide for the HP DesignJet CP Printers provided with your printer The following media types are supported for HP DesignJet CP Ink UV UVPigmented Ink m HP Heavyweight Coated paper E Opaque Vinyl User Interface The printer s front panel includes an easy to use interface with a two line display giving you access to a comprehensive set of printer functions and to a number of useful internal prints See Chapter 2 Using the Front Panel for a short tutorial to teach you how to navigate through the menus and a description of internal prints Standby Mode The printer has a standby mode where after 15 minutes of inactivity the printer goes into a sleep mode low power usage mode The printer wakes up whenever you press the Standby button on the printer or there is any I O activity such as receipt of a file See page1 9 Front View of Printer for the switch location and page 2 6 Standby Mode for more information about this function 2500CP Only 2000CP Only 2500CP Only 2000CP Only Welcome A Fiv
189. nter However some of the circumstances in which you may want to change the default setting are E When you are using the PS Scale Fit to page feature See page 5 20 Changing the Scale of a Printed Image E When you are not using one of the HP DesignJet PostScript drivers supplied with your printer for example if you are sending a PostScript file from a UNIX application E When you want to save media by printing only the inked area of your print plus the margins In this case set Page format Size to Inked area Non PostScript files Depending on the driver you are using you may not need to change the page size in the front panel The default Size setting Software in the Page Format menu causes the printer to look for the page size information in the print file if it is there the printer uses it However some of the circumstances in which you may want to change the default setting are E If you want to print the inked area only but the driver you are using does not specify Inked area In this case set the Size setting in the Page format menu to Inked area If you can select Inked area from your driver any selection you have made in the front panel menu will be overridden by the settings in the driver E When the prints you are creating need to be of a specific standard for example ISO or ANSI but the actual size within that standard is not important For example your page size may need to conform to a stand
190. nterface C2951A 3 0 m 9 8 ft 25 pin male All Cables for Unix Systems Interface type HP part number Cable length Connector type at Computer computer end of cable Parallel IEEE compatible Centronics C2951A 3 0 m 9 8 ft 25 pin male 13 11 Reference Regulatory Notices Regulatory Notices To Obtain a Material Safety Data Sheet MSDS You can obtain current Material Safety Data Sheets for the ink systems used in the printer HP part numbers for Imaging inks C1806A black C1807A cyan C1808A magenta and C1809A yellow HP part numbers for UV Pigmented inks C1892A black C1893A cyan C1894A magenta and C1895A yellow by mailing a request to this address Hewlett Packard Customer Information Center 19310 Pruneridge Avenue Dept MSDS Cupertino CA 95014 U S A Sound Gerduschemission LpA lt 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T 19 Germany Electro Magnetic Compatibility EMC FCC Statements The U S Federal Communications Commission in 47 cfr 15 105 has specified U S A that the following notices be brought to the attention of users of this product 13 12 Product identification numbers HP DesignJet 2000CP C4703A HP DesignJet 2500CP C4704A Take Up Reel C6246A This device complies with part 15 of the FCC rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interferenc
191. nts the Media Test Print The front panel displays the following message STATUS Printing media test C4704034 The print produced contains a number of colored patterns From this print you can identify the best print quality mode for the custom media you have loaded If media is already loaded and you want to perform the Media Test Print you can select it from the front panel Select Image Quality Qualify Media Test Media and press Enter 9 9 Controlling Image Quality Servicing the Printheads Image Quality Qualify media Select Media IMPORTANT Changing the Print Quality when Media is Already Loaded If after loading and selecting a print mode for non endorsed media you want to change the print mode to another one it is not necessary to remove and reload the media From the front panel menu select Image quality Qualify media Select media and press Enter By scrolling using the T or J keys you will see the following print mode selections HP DesignJet CP Ink System UV HP DesignJet CP Ink System UV Pigmented Ink Installed Imaging Ink Installed UV Opaque vinyl Coated paper Heavy coated Heavy coated UV Custom media A High gloss photo UV Custom media B Semi gloss photo UV Custom media C Imaging film backlit UV Custom media D Opaque vinyl NOTE These print mode selections are only available when media is loaded and the printer has completed its initialization procedure While scrolling through the
192. o replace your ink system E Check that the tubes coming from the ink cartridges are not bent or damaged If they are replace the ink system E Check that the part number on the ink cartridges matches the type of ink system you are using The printhead cleaner and ink cartridge must all be of the same type For Imaging Ink Systems the part numbers are C1806A to C1809A and for UV Pigmented Ink Systems they are C1892A to C1895A E Replace the ink cartridge valves in their correct color coded locations The triangular tabs on the valves must be pointing up for the printer to recognize them properly Close the left door Persistent Ink If this does not fix the problem System Problems E If the problem is still present but not severe enough to prevent printing the printer s front panel will indicate that the printer s image print quality cannot be assured but you will be allowed to continue printing if you so desire E If the problem is serious enough to prevent printing from occurring please call HP to help resolve the problem Please have the messages your printer displayed available for the service representative to help speed the diagnosis process 11 40 Troubleshooting Solving Ink System Problems If You Have Problems Reseating a Printhead When printheads are installed in extreme circumstances it is possible that the printer will not recognize them This will be visible on the front panel Timi with the message Replace
193. oblem recurs the ink system should be replaced at the earliest opportunity If you don t correct the error now you will see the status message Ink system error described on page 12 7 Printhead removed The printer has detected that one or more printheads have become dislodged or the printer cannot detect them as indicated by the flashing squares Press to continue You should reseat the printheads immediately or replace the ink system see 11 38 Checking the Printheads If you don t correct the error now you will see the status message Ink system error described on page 12 7 Printing disabled The printer cannot print because of errors previously notified Press 4 to continue Then press the Replace Ink System key to replace the erroneous ink systems in order to print with your printer again See 11 38 Checking Ink Systems Pull L Align edges to roll You are aligning roll media Grasp the left and right free edges of the roll media and pull them towards you until the media is taut At the same time align the left and right edges of the media so that they are flush with the left and right edges of the roll Reload media There was an error loading the media and the printer has ejected it The printer is waiting for you to reload the media Reload the media Reload sheet Sheet media was loaded skewed and the printer ejected it Reload the sheet 12 12 Front
194. olling the Page Format Page Format All menu modes Default Software 5 6 Non PostScript files The Size option lets you select the page size of your print The options are described in the following table If you need to adjust the page size from the front panel do so before sending the file from your computer The printer determines the size of a print at the time it is received from your application Page format Comments Size Inked Area The printed page size is the inked area plus margins For a definition of inked area see page 5 3 Software The printer looks to the print you have sent for a page size instruction If it is present the printer uses this If not the printed page size is the inked area plus margins ISO Best ISO A Best Options ISO AD AT A2 A3 The printer chooses the smallest page A4 size from the corresponding discrete ANSI Best ANSI options that will hold the inked area of ANSI E D C B A the print For example if Best ISO A is selected and the inked area of the print JIS Best JIS B is between A3 and A4 the printer JIS B1 B2 B3 B4 chooses A3 as the page size ARCH Best ARCH Discrete Options ARCH E1 E D C B ISO A0 1 2 3 4 A ANSI E D C B A Oversize Over A1 A2 JIS B1 2 3 4 No Best option ARCH E1 E D C B A Over A1 2 The printed page size is exactly the size you specify The largest discrete page size you can specify is E AO Controlling the Page Form
195. olor calibration will not affect jobs already in the queue Comparing Color Output between Imaging and UV Ink Systems The two ink types available for your printer have different color characteristics this produces different color output depending on your configuration and image source For postscript files the best match between the ink sets will be made with colorimetric mapping selected in the driver however some colors may not be available in the addressable gamut of both ink sets For the 2000CP the color matching will be determined by your application software and or the RIPs abilities 9 3 Controlling Image Quality Performing a Image Quality Test Performing a Image Quality Test The image quality print helps you determine if you have image quality problems ae and if you do what the cause of the problem is and how to resolve it The print Service tests contains patterns that are designed to highlight any image quality problems Image quality print For detailed information on how to use this print see page 5 Solving Image Quality Problems Full menu mode only 9 4 Controlling Image Quality Servicing the Printheads Servicing the Printheads Printhead service All menu modes IMAGE QUALITY Printhead service Align now Full menu mode only IMAGE QUALITY Printhead service Refill now Full menu mode only The Printhead Service selection in the Image Quality menu lets
196. opies required and press Enter The number you enter is the actual number of pages to be printed for example choosing 2 for a page not yet printed means you will get the one original and one copy The maximum is 99 All menu modes Default 1 The setting you specify in this option overrides any value set by your software Note that if Rotate see page 5 15 Rotating an Image was on when you sent the file every copy will be rotated also Managing Your Prints Avoiding Media Waste by Nesting Pages Avoiding Media Waste by Nesting Pages NOTE Nesting can only be used with roll media What is Nesting Nesting means placing pages side by side on the media rather than one after the other to avoid wasting media Roll Direction of paper flow Media saved Nesting off Nesting on C47234010 Managing Your Prints Avoiding Media Waste by Nesting Pages Automatic Rotation The printer may automatically rotate a page in nesting see page 7 13 Which Pages Cannot be Rotated It may do this even with a single page Automatic Rotation does not apply to pages that have margins set to Smaller Direction of paper flow Media saved JT po i H q L Tt Nesting off Nesting on C4704011 NOTE The printer s automatic rotatation does not apply to PostScript files PostScript files will print in the orientation in which they were sent to the printer
197. ormed or adhered to could result in personal injury Do not proceed beyond a Warning symbol until the indicated conditions are fully understood and met CAUTION The Caution symbol calls attention to an operating procedure practice or the like which if not correctly performed or adhered to could result in damage to or destruction of part or all of the product Do not proceed beyond a Caution symbol until the indicated conditions are fully understood and met HP DesignJet Printers Year 2000 Compliance ey Pe Yo 200 ni PO RE All HP DesignJet printer products including all the HP software hardware firmware and accessories for the HP DesignJet printers are Year 2000 Compliant HP DesignJet printers will function with all the reliability and quality associated with Hewlett Packard as the transition is made into the 21st century Year 2000 Compliant Products are products able to accurately process date data including but not limited to calculating comparing and sequencing dates from into and between the twentieth and twenty first centuries including leap year calculations when used in accordance with its product documentation and provided all other products used in combination with the product properly exchange data with it HP has made every effort to ensure the accuracy of out product testing However because each customer s enviroment is different from HP s lab oratory test enviroment it
198. ory 2500CP Only 2000CP Only Your printer comes with 32 MB of memory plus 4 MB of internal printing memory You can expand the memory up to a maximum of 68 MB by adding additional 4 MB 8 MB 16 MB and 32 MB memory expansion modules In addition to this memory the printer has an internal hard disk drive used as extended memory for PostScript rendering and print management If you occasionally get Out of memory error messages when printing this may be an indication that you need to add more memory to your printer Adding memory may also slightly improve performance when printing some files Your printer comes with 4 MB of memory plus 4 MB of internal printing memory You can expand the memory up to a maximum of 68 MB by adding additional 4 MB 8 MB 16 MB and 32 MB memory expansion modules See page 13 18 Ordering Accessories for HP part numbers for the memory modules For installation details see the Setup Guide supplied with the printer 8 11 Reconfiguring Your Printer Turning on the Take Up Reel Turning on the Take Up Reel 8 12 The Take Up Reel enables you to have very long prints without the need for you to be present As the media is printed it is automatically wound onto the Take Up Reel spindle NOTE The default for the Take Up Reel is On When the Front Panel displays Ready press Enter NOTE If the front panel does not display Ready press the Previous key until it does Use the T or J keys until th
199. ory s Calibration 8 7 Changing the Graphics Language 8 8 To Change the Graphics Language Setting 8 8 Graphics Language and Networks 8 9 Changing the Interface Settings 8 10 To Change the I O Time out Setting 8 10 Upgrading Your Printer with More Memory 8 11 Turning on the Take Up Reel 8 12 Controlling Image Quality 9 1 Selecting the Ink Emulation Mode 9 2 Calibrating the Color Output 9 3 Vii Table of Contents viii Comparing Color Output between Imaging and UV Ink Systems 9 3 Performing a Image Quality Test 9 4 Servicing the Printheads 9 5 Aligning Printheads 9 5 Refilling Printheads 9 5 Checking Printheads 9 6 Media Test Print 9 7 How to perform the Media Test Print 9 8 Changing the Print Quality when Media is Already Loaded 9 10 Maintaining Your Printer 10 1 Cleaning the Printer 10 2 Cleaning the Printer Exterior and Inside the Doors 10 2 Lens Maintenance 10 3 Replacing the Lens Cover 10 4 Normal Printer Use 10 6 Storing and Moving Your Printer 10 7 Selecting Transport Mode 10 7 Removing the Printheads 10 8 Removing the Printhead Cleaners 10 9 Removing the Ink Cartridges 10 11 Switching off and Disconnecting the Printer 10 13 Troubleshooting 11 1 A Note About Troubleshooting 11 2 Where to Find Help in Solving Problems 11 3 Finding the Source of Your Problem 11 4 Solving Image Quality Problems 11 5 How to Proceed with the Image Quality Print Diagnosis 11 5 If the Color is Not as Expected 11 6 Some General
200. other statistics about printer usage E Menu The Menu print shows the complete menu structure available on the printer to help you in locating menu options in the front panel HP GL 2 palette The HP GL 2 Palette print shows the color or grayscale definitions in the currently selected color palette Where to Find Internal Prints The following internal prints are located under the Internal Prints menu E PostScript demo PostScript config E PostScript fonts HP GL 2 config Usage report print Menu print HP GL 2 Palette print The following internal prints are located under the Service Tests option in the Utilities menu E Image Quality print E Service print 2 13 Using the Front Panel Navigating the Menu System Navigating the Menu System NOTE 2 14 Once in the first level menu you can navigate the menu system using the display keys Press Previous to display the previous menu level without changing any menu selections equivalent to moving left x one column in the Front Panel Menus print Previous Press T to scroll up or 4 to scroll down through the options in a menu equivalent to moving up N or down RA a column EEN in the Front Panel Menus print 4 The option list is continuous allowing you to move from the bottom to the to the top by pressing J or from the top to the bottom Enter by pressing T C4704006 Press Enter to a select an option and move
201. ou Call Review the troubleshooting suggestions in this chapter E In the relevant driver documentation supplied with this printer for users sending PostScript files or those using Microsoft Windows E If you have installed third party software drivers and RIPs refer to that user documentation E In any relevant Software Application Note supplied with this printer If the problem is image quality print out the image quality print see page 2 12 Printing Other Internal Prints and page 11 5 Solving Image Quality Problems Print the Image Quality Print to determine if the problem is due to printhead errors or printer hardware problems see page 11 8 Printing the Image Quality Print If the problem appears to be related to your software application first contact your software vendor If you still have difficulty refer to the HP Support Services booklet shipped with this printer This document contains a comprehensive list of various support services available to help solve printer problems If you do call one of the Hewlett Packard offices please have the following information available to help us answer your questions more quickly E The printer you are using the product number and the serial number found on the label at the back of the printer Troubleshooting Getting Help The computer you are using Any special equipment or software you are using for example spoolers networks switch boxes modems or special softwar
202. oward the back of the cradle until it snaps into place as shown below NOTE The printhead colors can also be identified by the part numbers on the boxes The sequence of the stalls is from left to right yellow cyan magenta and black Repeat steps 2 through 4 for any additional printheads you need to replace When you have finished replacing the printheads the front panel displays the message Close window to continue Close the window and the front panel will display the message Open right door to access head cleaners Continue with the next procedure Removing and Replacing the Printhead Cleaner 4 15 Working with Ink Systems Replace the Ink System 2 Removing and Replacing the Printhead Cleaner WARNING When you open the right door of the printer the printhead cleaners move to the opening in the printer for replacement Keep hands clear of the opening until the printhead cleaners stop moving 1 Open the right door on the printer C4704114 After you open the right door the printer displays the message shown below on the front panel The blinking indicators show which printhead cleaner s must be replaced In the example below the yellow printhead cleaner needs to be replaced Replace Close right door TTT C4723036A 4 16 Working with Ink Systems Replace the Ink System 2 Press down on the printhead cleaner handle and pull it out of the printer Discard the used printhead cleaner
203. p you differentiate between possible printhead errors and other problems such as incorrect front panel selection driver or RIP configuration or mechanical problems Correct diagnosis of print problems will help HP Customer Support Centers to provide an accurate solution to any Image Quality problem you are experiencing Identifying the Printhead Components The primary components of the printhead are shown in the illustration below Electrical contacts Nozzles C472368 Troubleshooting Solving Image Quality Problems d Image quality print How to Use the Image Quality Print The Image Quality Print prints in A3 and B sizes so you must have media loaded roll or sheet that is this size or larger Do not use 3M Changeable Opaque Imaging media or equivalent Use the same type of media that you were using when you found the image quality problem Study each of the test patterns in the order listed to determine the type of image quality problem If you are using non HP media and after the Image Quality Print test you still have the same quality problems change to genuine HP media and repeat the Image Quality Print test not with 3M Changeable Opaque Imaging media Printing the Image Quality Print Select the Image Quality Print from the Utilities Service tests menu then press Enter to print the test The printer will print out a series of images named Test to Test 5 The Image Quality Test print look
204. per 3 8 color misalignment troubleshooting 11 15 color output calibrating 9 3 color quality test 11 20 color variation problems with 11 21 color variation test pattern 11 21 colors internal palettes 6 3 compensating for badly cut media 3 43 computer communication 11 45 Index configuration problems 11 24 configuration settings 11 24 contents of image 11 46 controlling image quality 9 1 12 1 CP ink system 4 2 current configuration printing 2 7 viewing 8 5 cutter problems 11 29 cutting a page before drying Is complete 7 3 D declaration of conformity 13 16 distorted prints 11 49 drying time adjusting 3 46 changing 2 26 Drying time with a Take Up Reel 3 44 Drying time without a Take Up Reel 3 46 E Ecological Specifications 13 5 electro magnetic compatibility EMC 13 12 EMC specifications 13 7 empty print 11 46 environmental specifications 13 6 factory calibration restoring 8 7 features ink system 1 4 Index fit to page 5 21 fonts print 2 12 front panel 2 2 action keys 2 4 display section 2 3 print mode keys 2 4 status lights 2 5 using 2 1 front panel display types of information 2 28 front panel key problems 11 51 front panel message problems 11 51 front panel problems 11 51 front panel settings changing 8 5 G getting support 11 56 graphics language changing 8 8 graphics language and networks 8 9 H handling ink 4 24 hardware interface test 11 4 heavy coated paper 3 8 heavyweight co
205. printed with four primary colors black cyan magenta and yellow The three secondary colors printed are red blue and green and they are formed by mixing the primary colors as shown in the table below Secondary Color Primary Color Components Red R Magenta M and Yellow Y Blue B Magenta M and Cyan C Green G Cyan C and Yellow Y Solving the Problems The main causes of banding are E Printheads E Media advance Banding Caused by Printhead Problems If the test pattern has clear or dark horizontal bands in one or more of the primary color columns then several of the secondary color columns will also have the same type of bands in the same position but perhaps with less intensity These bands are caused by two types of printhead nozzle failure either nozzles not printing or nozzles misdirected See page 11 16 Nozzle Print Test for more information In the following Example A several nozzles in the magenta printhead are not printing There will be clear repetitive bands perhaps white in the magenta column Consequently you will see lower intensity bands in the same print position in the red M Y and blue M C secondary color columns 11 11 Troubleshooting Solving Image Quality Problems 11 12 Problem 1 Banding in cyan blue and green columns only but more evident in cyan than in blue and green columns This is an indication that the cyan printhead may require servicing or could be
206. printhead or Check printhead Abort where one or more of the squares are flashing Each square represents a printhead c4704034 with the flashing ones representing printheads where the printer has detected a problem Replace printhead Check printhead 8018 Abort gt When you reseat or replace a printhead the flashing filled square changes for one or two seconds to an hour glass At this point the printer is testing C4704034 the printhead Don t remove or insert another printhead while this test is being done E Ifthe test is successful the hour glass reverts to its normal non flashing filled state E If the test fails the hour glass will change back to a flashing filled square To correct this make the following checks 1 Remove all four printheads completely from the printer On the front panel the displayed message will change to show four flashing lights 2 Look at the electrical contacts on the printhead and carriage If they are dirty they should be cleaned see page 11 42 Cleaning Electrical Contacts on page 3 Reinstall each printhead one at a time if the flashing squares stop flashing then the printheads have passed the test DO NOT INSERT THE NEXT PRINTHEAD UNTIL THE PRINTER HAS ACCEPTED THE CURRENT ONE If the lights continue flashing and the printheads have been inserted correctly try reseating them a few more times by removing the printhead from its stall and then replacing it until it sna
207. proves color consistency between prints The printer prints a test target image and measures the image color with a sensor to generate a color calibration value that is applied to the PostScript imaging process Ink emulation 2500CP Ink emulation lets your printer accept CYMK PostScript files that use printing industry standard color gamuts enabling the printer to emulate commercial printing presses for proofing PostScript queueing and nesting 2500CP PostScript queueing enables files to be reprinted quickly PostScript nesting reduces media waste by storing jobs and then positioning them to use the maximum width of the media roll reducing your printing costs Large Complex PostScript file printing 2500CP The printer uses a built in hard disk drive as extended memory for PostScript rendering enabling the printer to process almost any PostScript file you want to print Multiple copies of prints 2500CP The built in hard disk drive allows enhanced print management enabling the printer to print multiple copies of an image without re rendering and nesting of prints Print Resolution Print resolution can be set to true 600 dots per inch Best print quality or 300 dots per inch Normal or Fast print quality mode You can choose between the three levels of print quality Best Normal or Fast either from your software or from the printer s front panel Welcome A Five Minute Guide To Your Printer Media You can pri
208. ps correctly into position NOTE Do not leave printheads partly inserted in the carriage they may be making electrical contact and be the cause of the reseating problem as you try to reseat other printheads If the printer still refuses to accept your printheads try replacing the indicated ink system see 11 38 Checking Ink Systems or call HP for assistance 11 41 Troubleshooting Solving Ink System Problems CAUTION 11 42 Cleaning Electrical Contacts The printer prints by firing tiny drops of ink onto the media This is controlled by electrical signals that are sent from the printhead carriage to the printhead through electrical contacts During normal printing operations it is possible for ink to get spilt onto these electrical contacts Ink can also be spilt onto them when printheads are loaded into the carriage To clean the electrical contacts you will need some cotton swabs lint free cloths soft tissues or napkins You will also need some clean water preferably distilled Avoid using dry cotton swabs as lint from the cotton may leave debris or other contaminants avoid also using dry cloths as they may scratch delicate surfaces Alternatively you can use a suitable cleaning kit for example the HP C6247 Ink Cleaner follow the supplied instructions Prepare a clean cotton swab by dampening it with distilled water Rotate the end of the swab between your fingers to pack the cotton and to remove excess water I
209. puting device CFR 47 Part 15 Australia Meets AS NZS 3548 New Zealand Taiwan ROC BCIQ Certified Product exhibits Class A operation when connected to LAN cables using Print Server accessories Take Up Reel EMC ElectroMagnetic Compatibility Specifications Canada Canadian Department of Communications Radio Interference Regulations Class B compliant European Union 89 336 EEC EMC Directive compliant Meets EN 55022 Class B emission limits prEN 55024 2 ESD prEN55024 3 Radiated Immunity prEN 55024 4 Fast Transients South Africa SABS licensed USA Federal Communications Commission Class B digital device CFR 47 Part 15 Australia Meets AS NZS 3548 New Zealand Taiwan ROC BCIQ Certified Reference Printer Specifications Printer Safety Specifications Information Technology Equipment ITE Movable Class I Plugable Type A Installation Category II Pollution Degree 2 For indoor controlled office environments use Canada Canadian Standards Association Certified ITE CSA C22 2 No 950 European Union 73 23 EEC Low Voltage Directive compliant Meets EN 60950 Mexico DGN NOM019 SCFI 1994 certified Norway NEMKO approved EN 60950 EMKO TSE 74 DK207 94 USA Underwriters Laboratories Listed ITE UL 1950 China CCIB certified GB 4943 90 Ist Ed Czech Republic EZU IEC950 certified Singapore PSB SS337 certified Poland PCBC
210. r Choose your media type sheet or roll Use HP Matte Polyester Film Plastic based media is more dimensionally stable than paper based media If you use another type of media let the media stabilize at the ambient temperature of the printer for 10 minutes For information on media types see the Media Guide for the HP DesignJet Printers provided with your printer Unload any media that is currently loaded in the printer see page Go to Recalibrate in the front panel menus as shown in the left margin of this page Choose Create pattern The message STATUS Calibrating is displayed If sheet media is loaded it is ejected If roll media is loaded the printer asks you to remove it When prompted load your media using the procedure in chapter 3 Working with Media If using sheet media load it in portrait orientation unless you chose D A 1 size media for an E AO size printer in which case load it in landscape orientation When the calibration print is finished remove it oO lt Restore factory Full menu mode only Reconfiguring Your Printer Recalibrating the Printer for Accuracy First ensure the media is dry then rotate the sheet 90 counterclockwise and reload it printed side down so that the black arrows go into the printer first 1 2 3 z MNT Dr y E T 4 X4704038 Go to Recalibrate again and choose Measure pattern When the printer has finished measuring and
211. ral process for laminating prints to help you maintain consistent results and best quality The laminating process may vary depending on the laminating equipment that you are using Always refer to the manufacturer s documentation for safe operation and additional information Before applying the laminate to your finished print make sure it is completely dry The print will feel almost dry immediately after printing but if you are printing in a particularly cold or humid environment the drying time may be longer than normal For these situations wait 15 to 30 minutes before applying the overlaminate The 3M overlaminates are not heat activated adhesives however heat can be used to improve the adhesive flow The temperature should not exceed 68 C 180 F The recommended laminator pressure is a minimum of 15 psi and must not exceed 75 psi Overlaminate Type Description 3M Lustre Protective Finish 2mm vinyl overlaminate with pressure sensitive adhesive for outdoor use 3M Matte Protective Finish 2mm vinyl overlaminate with pressure sensitive adhesive for outdoor use 3M High Gloss Protective 2mm vinyl overlaminate with pressure sensitive adhesive for outdoor use Finish 3 5 Working with Media Using the Ink System UV Outside 3 6 Installing the Final Print Recommendations to Follow When Installing the Final Print Follow these recommendations when the final print is to be displayed outdoors E Installation tempera
212. ree remaining color printhead cleaners in the Ink System 4 26 Working with Ink Systems Removing and Storing Partially Used Ink Systems 7 Insert the printhead into the stall with the color dot that matches the color of the printhead label C6240003 NOTE Each printhead is color keyed to the correct stall and will not fit in any other position 8 Press down lightly and push the printhead away from you toward the back of the cradle until it clicks into place C6240004 9 Repeat steps 7 and 8 for the three remaining color printheads in the Ink System 10 Put the top cover onto the HP DesignJet CP Ink System Storage Container and raise the two lock arms to the locked position 4 27 Working with Ink Systems Removing and Storing Partially Used Ink Systems NOTE 4 28 11 You can store the HP DesignJet CP Ink System UV UV Pigmented ink printheads and printhead cleaners in the storage container for up to six weeks without affecting the Outdoor Durability Warranty providing you comply with the warranty procedures Make sure the lock arms are in the locked position when lifting the HP DesignJet CP Ink System Storage Container by the cover Working with Ink Systems Removing and Storing Partially Used Ink Systems Removing the Ink System from the HP DesignJet CP Ink System Storage Container CAUTION The sequence in which the printhead and printhead cleaner are removed from the HP DesignJet CP Ink Syste
213. rent supported media types Media Type on the Front panel Physical Characteristics Display Opacity Matte or Glossy Coated paper Opaque Matte Heavy coated paper Opaque Matte High gloss photo Opaque Glossy Semi gloss photo Opaque Semi Gloss Imaging film backlit Clear Glossy Opaque vinyl Opaque Glossy UV Opaque Vinyl Opaque Semi Gloss NOTE When loading media into the printer make sure the coated side of the media is facing downwards NOTE To order the above media types see page 3 8 HP Commercial Names of Media Types and the pamphlet Media Guide for the HP DesignJet printers 3 9 Working with Media Media Types Combinations of Media Type and Print Quality The table below shows possible combinations of media type and print quality Media Type on the Print Quality Front Panel Display Set either on the Front Panel or in the Software Fast Normal Best Coated paper Yes Yes Yes Heavy coated paper Yes Yes Yes High gloss photo Yes Yes Yes Semi gloss photo Yes Yes Yes Imaging film backlit Yes Yes Yes Opaque vinyl Yes Yes Yes UV Opaque Vinyl Yes Yes Yes a Use Best mode to ensure that your print is the best quality possible b Fast print mode is the same as Normal print mode for backlit media NOTE If you are using a third party Raster Image Processor RIP to print with your printer the above table may not apply In this case consult your RIP vendor for advice on the best settings for your requirements Working wit
214. rges Only 3M TIJ Graphics Certified Fabricators are eligible to offer MCS warranted graphics In order to become certified a fabricator must complete the requirements as specified in the 3M Thermal InkJet Graphics Certified Fabricators Starter Kit 8590CP See 3M product bulletins and the World Wide Warranty bulletin for details on supported products graphic constructions and warranty coverage 3M MCS Warranty for Graphics Produced on HP DesignJet CP Printers Hewlett Packard Limited Warranty Statement HP Product Duration of Limited Warranty Software 90 Days Ink Cartridges 90 Days Printheads 90 Days Printer and Related HP Hardware 1 Year A Extent of Limited Warranty 1 Hewlett Packard HP warrants to the end user customer that the HP products specified above will be free from defects in materials and workmanship for the duration specified above which duration begins on the date of purchase by the customer Customer is responsible for maintaining proof of date of purchase 2 For software products HP s limited warranty applies only to a failure to execute programming instructions HP does not warrant that the operation of any product will be uninterrupted or error free 3 HP s limited warranty covers only those defects which arise as a result of normal use of the product and do not apply to any a Improper or inadequate maintenance or modification b Software interfacing media parts or supplies not prov
215. ries as well as a user to user discussion forum where users can share best practices and ask for advice from their fellow professionals HP DesignJet Online is available in English German French Italian Spanish and Portuguese 13 21 Reference www designjet online hp com 13 22 Glossary ac Alternating current ANSI size An American standard media size e g D E application The software you use to create your drawings font The black metal bar inside the printer which holds the media in place Centronics A standard for the parallel interface between computer and device clipping Losing part of a drawing at the edges CMYK Cyan magenta yellow and black The colors of the printer s four inks and also a standard color model core Part of the Take up reel The media is wound around this while printing coated paper Paper coated on one side for inkjet printing Glossary default A value or condition that is assumed if no other value or condition is specified device An external item connected to the computer printer plotter tape drive etc Your HP DesignJet is a device dpi Dots per inch a measure of print resolution driver The software that controls the communication between a computer and a device front panel The control panel on the right of the printer front panel menus The structure of options in the front panel display graphics language A program
216. ront panel menu The printer is waiting for you to accept or reject the transport mode Accepting transport mode starts the process of removing all ink systems Press T to accept or press l to reject Sheet load Roll load Press to load sheet media Press to load roll media 12 14 Front Panel Messages Message Explanations and Actions Message Explanation and Action Sheet misaligned Sheet media is skewed Reload sheet Cheers Remove it and reload it so that the left and right edges being loaded into the printer are square The leading edge must also be straight Sheet required You have started an accuracy calibration check but media is not present for calibration Load media Sheet Roll Reload media Either Sheet mode was chosen while loading roll media Reload media Or a sheet more than 51 inches 130 cm long was loaded Trim the sheet and reload STATUS messages See pages 12 17 through 72 21 Switch power off You have selected the transport mode shut down sequence The printer is waiting for you to turn the power switch on the rear of the printer to off Switch off the printer Switch power off Check paper path The printer may be jammed with media Turn off the printer Check the media path and clear it if necessary Then turn on the printer Switch power off Check printhead path The printhead carriage cannot move The printer may be ja
217. s like this Troubleshooting Solving Image Quality Problems Test 1 Test 3 Test 4 TOA Revision 1 0 Image Quality Print Test 2 Test 5 11 9 Troubleshooting Solving Image Quality Problems Test Pattern 1 Test Pattern 2 IMPORTANT 11 10 Analyzing the Image Quality Test Results The following paragraphs describe how to use each pattern Printhead Warm Up This print warms up the printheads leaving them in a perfect operating condition You can ignore this pattern and continue with Test Pattern 2 Black Cyan Magenta Yellow Red Blue Green Test This test pattern checks for overall image print quality If you do not see any problems with the image quality test similar to the example shown below then the printer is functioning correctly The problem may be with your RIP driver etc See page 11 22 No Printing Defects Found in the Image Quality Print for more troubleshooting information If you see image problems in this test pattern then continue with the following procedures which will help you determine the nature of the problem One of the most common problems that affects the overall image quality is Banding What is Banding Troubleshooting Solving Image Quality Problems Banding is when you see repetitive horizontal bands within your printed image these may appear as light or dark bands The test pattern is
218. s the key to check the printheads Open the window when indicated and remove the printheads indicated Look at the electrical contacts on the printhead and carriage If they are dirty they should be cleaned see 11 42 Cleaning Electrical Contacts Do not touch wipe or attempt to clean the printhead nozzles This can damage the printhead Handle the ink systems with care If you don t correct the error now you will see the status message Ink system error described on page 12 7 12 11 Front Panel Messages Message Explanations and Actions Message Explanation and Action Printhead failure The printheads indicated by flashing squares have failed either during printhead initialization or during printing The printer may have detected an unusual electrical or thermal signal from the printhead that may require attention The most likely causes of this message are E The ink cartridge is empty If this is so your ink system has reached the end of its normal life and you will need to buy a new ink system to replace the old one E There has been a problem inside the printhead that has caused it to fail for example the printhead has overheated You should replace the indicated ink systems immediately Press the key to check the printheads Open the window when indicated and remove the printheads indicated Try reseating the printhead see If You Have Problems Reseating a Printhead 11 41 Ifthe pr
219. s to Drying Time None This setting means there is no delay to the printing process Hewlett Packard has tested the HP media range in different environmental conditions The table below shows media which may need drying time and what conditions are required to avoid it HP Media Type Width of printing Max Relative Max Temperature area Humidity oc High gloss photo 24 inches or more 60 30 Semi gloss photo 24 inches or more 60 30 Imaging film backlit 24 inches or more 50 35 3 44 Working with Media Drying time With a Take Up Reel Automatic This is the default setting The printer if necessary will automatically adjust the drying time depending on the following E Type of Media E Print Mode Width of printing area E Environmental conditions CAUTION To avoid the printer adding drying time to prints operate the printer under the following environmental conditions HP Media Type Width of printing Max Relative Max Temperature area Humidity oc High gloss photo 24 inches or more 50 30 Semi gloss photo 24 inches or more 50 30 Imaging film backlit 24 inches or more 40 35 Manual In this mode you can override the amount of time that the printer has calculated to print your plot The time shown in the front panel will be the amount of time that it will take to reach the Core on the Take Up Reel NOTE However there is a certain amount of time that the printer has to take to process your job if the amount of time that
220. shing squares This message also appears if the printer believes that a component is incorrect you must then confirm that the ink system is indeed correct or rectify the error Press to continue to replace the ink systems Printing will be disabled You should replace the faulty ink systems immediately see page 11 38 Checking Ink Systems If you don t correct the error now you will see the status message Ink system error described on page 12 7 Initializing new ink system In the ink system replacement process you have swapped an Imaging ink system for a UV Pigmented ink system or vice versa The printer will reinitialize and prepare to print with the new ink system This message only applies to firmware revision levels A 02 08 or higher Wait until the new ink system has been initialized 12 5 Front Panel Messages Message Explanations and Actions Message Explanation and Action Ink cartridge The printer has detected that one or more ink cartridges have been removed or cannot removed BHIIM be detected as indicated by the flashing squares Press to check the failing ink cartridge Printing has been disabled You should reseat the ink cartridge immediately see 11 40 Checking the Ink Cartridges If this does not solve the problem you will have to replace the entire ink system printhead printhead cleaner and ink cartridge using the Replace Ink System key If you don t correct the error now
221. so run when media is loaded that is of a different media type from that previously loaded or after powering on the printer with no media loaded error L Im gt C4704034 The message Printhead alignment error is displayed when the alignment procedure has failed or the printer detects a fault that stops the procedure from completing The alignment procedure is the first time that printheads print after installation so an initial printing problem may be reported as an alignment error Most alignment errors are due to E Problems with the media E Poor printhead start up E Alignment difficulties with the printheads or other printhead malfunction You will see the message Check ink system Ignore see page 11 38 Checking Ink Systems If you choose to check the ink systems you will be given the opportunity to check the printheads that may have caused the problem Media Problems 1 Check that the media you are using is clean and has not been printed on It should be white and opaque Colored or clear films media with insufficient opacity or extremely thick or thin media may be causing the Printhead Alignment Error message 2 Try performing the alignment procedure again with Image Quality Printhead Service Align Now using genuine HP media or if this is not available an opaque white media If the printer now aligns correctly the problem is probably the media type See also 11 35 Working with Media that canno
222. stem 4 13 After replacing the Ink System 4 23 Removing and Storing Partially Used Ink Systems 4 24 Handle the Ink Systems with Care 4 24 Storing the Ink System in the HP DesignJet CP Ink System Storage Container 4 25 Removing the Ink System from the HP DesignJet CP Ink System Storage Container 4 29 Table of Contents vi Controlling the Page Format 5 1 Page Format 5 2 Do You Need to Adjust the Page Size in the Front Panel 5 4 Adjusting the Page Size in the Front Panel 5 5 Page Size and Clipped Images 5 7 Page Size and Nesting Roll Media Only 5 7 Page Size and Accuracy 5 8 Page Size Using the HP DesignJet CP UV Ink System 5 10 Selecting the Ink Emulation Mode 5 11 Adjusting Margins for Roll and Sheet Media 5 12 Margins and Automatic Cutting 5 14 Print Margins using the HP DesignJet CP UV Ink System 5 14 Rotating an Image 5 15 Rotating an Image from the Front Panel 5 15 What is Rotated 5 16 How Does Rotate Interact with Your Software 5 17 Printing a Mirror Image 5 19 Changing the Scale of a Printed Image 5 20 Controlling the Overall appearance of a Print 6 1 Ways of Controlling the Print s Appearance 6 2 Changing Pen Widths and Colors Using the Internal Palettes 6 3 To Select a Palette 6 4 Viewing Current Config Settings 6 5 Viewing the Colors Available For a Palette 6 6 To Change the Palette Settings 6 7 Changing the Treatment of Overlapping Lines Merge 6 9 Printing Color Images in Monochrome 6 10 Switching bet
223. stems NOTE It is very important that you do not mix ink systems up The UV ink systems and other non UV ink systems are not compatible Contamination of one ink system with the other will result in you having to replace both the ink systems The front panel display will prompt you to replace components in the following order 1 Remove and replace printheads 2 Remove and replace printhead cleaners 3 Remove and replace ink cartridges The components of the ink system are numbered to match the sequence in which they must be installed The number is printed on the printhead cleaner and ink cartridge and on the sleeve containing the printhead Printhead Cleaner Printhead Ink Cartridge C2704112 Remember E Always change all three components for each ink color system at the same time E Use only the components that come together in their box Never mix the components with the same or different colors from other boxes E Never mix Imaging Ink Systems and UV Ink Systems or components the printer will not work Working with Ink Systems Removing and Replacing Ink Systems IMPORTANT CAUTION A Working with multiple Ink Systems To get the best images from your HP DesignJet CP Ink System UV always follow these important rules E Change all three components for each ink color set together The printhead printhead cleaner and ink cartridge should all be new every time you replace a color unless they have bee
224. t Use of non endorsed coated papers when printing with high ink volume may saturate the coated paper and could result in serious printhead damage For the Outdoor Durability Warranty with the Ink System UV you must always print on the compatible 3M Opaque Vinyl media Also you must use 3M Overlaminate film to maintain the print s luster depth and quality NOTE Working with Media Choosing Media Some Important Points about Media Types This printer supports many media types However the quality of some images may be reduced if you do not use HP media Whenever you load a roll or a sheet the printer s front panel display prompts you to specify the media type you are loading It is absolutely essential to specify this correctly for good image quality The table on page 3 4 Supported Media Types gives you all the information you need If media is already loaded and you are unsure which media type was specified go to Utilities Statistics in the front panel menu See page 8 2 Viewing the Current Overall Configuration of the printer Make sure the appropriate print quality setting Best Normal or Fast is selected You can set the print quality either from your software or from the printer s front panel software driver settings override any print quality settings made on the front panel The combination of media type and print quality settings tells the printer how to place the ink on the media for example the ink density
225. t and calibration checks performed by the printer after ink system replacement Working with Ink Systems After replacing the Ink System After replacing the Ink System After you replace the ink system the printer E aligns the printheads E performs a printhead check if enabled E calibrates the color if the color calibration function is enabled in the front panel See chapter 9 Controlling Image Quality for more information on these functions If no media is loaded the printer will display the message Load media to align printheads Load media following the directions in chapter 3 Working with Media The alignment procedure requires an A2 or C size media width An A3 or B size cut sheet media can only be accepted if loaded in the landscape position When the front panel displays STATUS Ready you are ready to print NOTE Make sure the printer window and the left and right doors are closed after you replace ink system components The printer will not print while these are open NOTE If after installing the ink systems you experience problems see page 11 31 Solving Ink System Problems 4 23 Working with Ink Systems Removing and Storing Partially Used Ink Systems Removing and Storing Partially Used Ink Systems CAUTION 4 24 If you need to print several images unattended for example when printing overnight and one or more of the ink colors is low on ink you may want to replace these colors with
226. t be Used for Alignments below 3 If the Printhead Alignment Error message still occurs try recovering the printheads using Utilities Service Tests Recover Printheads Then perform the alignment procedure again using Image Quality Printhead Service Align Now Working with Media that cannot be Used for Alignments You can still use media that the printer cannot align on You will need to use a different type of media to realign the printheads whenever they are removed or reseated 1 Unload the media that is causing problems 11 35 Troubleshooting Solving Ink System Problems 11 36 2 Load media of a suitable type for calibrating Make sure you do not change the Media Type selection Perform the alignment procedure again with Image Quality Printhead Service Align Now Unload the media you used for alignment Reload the media that you want to use for printing without changing the Media Type setting as that would cause another alignment attempt on the unsuitable media If your media is colored or not sufficiently opaque we recommend disabling the Color Calibration Image Quality Color Calib Off and Printhead Check Image Quality Printhead Service Check Off features of your printer as they may not work correctly Poor Printhead Start Up Perform the Recover Printhead procedure Select Utilities Service Tests Recover Printheads Perform the alignment procedure again Select Image Quality
227. t go of the media when the printer begins to pull it in C4704129a 5 Press T next to the front panel display to indicate you are loading a sheet Previous A Fae Sheet load Roll load C4704035 6 Using the T and J keys until the display shows the type of media you are loading Then press the Enter key Previous SELECT MEDIA Coated paper Enter C4704030 3 40 Working with Media Loading sheet media For information on media types see page 3 2 Choosing Media The printer moves the sheet in and out to check its size and alignment and then advances it to the start of the page When the Status Ready message is displayed you have finished loading sheet media 3 41 Working with Media Unloading Sheet Media Unloading Sheet Media 3 42 Wait until the appropriate drying time has passed see page 3 44 Drying time With a Take Up Reel No drying time is necessary for some combinations of media types and print modes Gently pull the sheet from the printer C4704141a Device Setup Skew tolerance Full menu mode only Default Off NOTE Working with Media Unloading Sheet Media Compensating for Badly Cut Media If the media is persistently difficult to load it could be an indication that it has been cut unevenly with the media width on the leading edge different to that of the trailing edge A front panel option called Skew tolerance helps you compensate for
228. t interface cable between the computer and the printer and that it is firmly connected to the correct ports see the Setup Guide E Check that your printer s graphics language setting in Device setup Lang matches the requirements of your software If you have changed your interface switch the printer off and then on again before trying to print Troubleshooting Solving Image Quality Problems Solving Image Quality Problems NOTE To achieve the best performance from your printer only use genuine HP accessories and supplies whose reliability and performance have been thoroughly tested to give trouble free performance and Photo quality prints For details of HP media see page 3 4 Supported Media Types and the Media Guide for the HP DesignJet CP Printers supplied with the printer How to Proceed with the Image Quality Print Diagnosis Solving image quality problems with the UV Pigmented ink is exactly the same as with the Imaging ink Whenever you suspect that your printing is not correct it is advisable to perform the Image Quality Test Please note that the UV Pigmented ink produces sharp images but not photo quality as it has different characteristics to the Imaging ink This is because the UV Pigmented ink is designed for enhanced indoor and outdoor lightfastness and not photo quality imaging You can expect to see the following differences E A print produced with UV Pigmented ink will have a slight matte appearance
229. t panel graphics language setting for subsequent prints For information on ordering PJL reference information see page 13 18 Ordering Accessories The HP PostScript printer driver for Windows provided with your printer adds the PJL language switching commands to your output file allowing the printer to switch graphics languages automatically NOTE When using a Macintosh you should select the Automatic or Postscript setting otherwise you will not be able to connect to the printer 8 9 Reconfiguring Your Printer Changing the Interface Settings Changing the Interface Settings Network With a network interface such as the HP JetDirect Print Server refer to your network interface documentation for advice on any front panel configuration The front panel menu is I O Setup Modular MIO Full menu mode only Parallel With a parallel interface no front panel configuration is necessary To Change the I O Time out Setting Some software applications do not write a file terminator at the end of a file In this case the printer does not know when the file is complete and will wait for more vommeoit data until the end of the I O Time out period By default this period is 30 minutes You can change the time out setting in the front panel menu to as little as Full menu mode only 30 seconds Default 30 min 8 10 Reconfiguring Your Printer Changing the Interface Settings Upgrading Your Printer with More Mem
230. t quality of your images For details of HP media see page 3 4 Supported Media Types and the Media Guide for the HP DesignJet CP Printers supplied with the printer 11 24 NOTE Troubleshooting Solving Color Accuracy problems To have accurate colors the media settings must match the type of media you have loaded in the printer If you are using non HP media with HP drivers the colors in your print may not be accurate 11 25 Troubleshooting Solving Color Accuracy problems Non PostScript 11 26 Where to Find Additional Information The means of accurately managing the colors printed by your printer vary with the software application and driver being used Refer to the following documentation E The Software Application Note for your application in the specific package shipped with your printer E On line documentation in the drivers shipped with your printer If you cannot find any reason for the discrepancy before getting help find out for which CMYK printer inks the colors have been specified Additionally remember that for your printer may be configured to use one of its internal pen palettes instead of your software s palette which is the default See the section starting on page 6 3 Changing Pen Widths and Colors Using the Internal Palettes If There are Slightly Warped Lines E The media itself may be warped This can happen if it has been used or stored in an extreme environment For all environmenta
231. t setting See page 7 15 If the Bail Black Metal Bar does not Lower All the Way E If the bail the black metal bar just inside the printer s window will not lower all the way check for obstructions underneath it E Make sure the cutting carriage is pushed all the way to the left The Media coming from the Printer is Fed Back into the Printer causing a Media Jam E Lower the media lever and pull the media which has been fed back into the printer until it is released E Go to Utilities Move Media press the key to move the media backwards This will unblock the printer and you will be able to retrieve your media E If the media is damaged cut and reload the media as described on page 3 13 Loading Roll Media 11 55 Troubleshooting Getting Help Getting Help 11 56 About HP Customer Care As your strategic support partner we make it our business to help keep your business running smoothly HP Customer Care offers award winning support to ensure you get the most from your HP DesignJet HP Customer Care provides comprehensive proven support expertise and leverages new technologies to give customers unique end to end support Services include setup and installation troubleshooting tools warranty upgrades repair and exchange services phone and Web support software updates and self maintenance services To find out more about HP Customer Care please visit us at www hp com go support What to Do Before Y
232. t the media System error XXXXXX XXXXXXXX An internal error has occurred and a system error number is displayed Press Enter this may clear the error and allow you to continue If you cannot continue turn off the printer and then turn it on again If you still see the system error message record the system error number and call HP to have the printer serviced 12 16 Front Panel Messages Message Explanations and Actions Message Explanation and Action trim edge The Take Up Reel is turned on and you are about to load the media onto it you now continue have the option of trimming the edge or to continue You only need to trim the edge if the media was damaged in the loading process or is not straight It is important when loading media onto the Take Up Reel that the media is taped onto the core tube straight UV inks YES installed NO gt After you have finished installing a new ink cartridge you are asked to confirm that you have changed the type of ink cartridges from Imaging to UV Pigmented Press to confirm that you have changed the ink cartridges from Imaging to UV Pigmented Press to indicate that you have not changed the ink cartridges from Imaging to UV Pigmented You will then be given the opportunity of replacing the incorrect ink cartridges by the correct ones Verify ink system Cm EA At power on the printer has detected an error in the ink systems shown by flashing squares Press 4
233. t this specific nozzle s may be misdirected Below the numbered pattern there is a set of horizontal straight lines When one or more nozzles are misdirected there will be unequal spaces between the corresponding lines 10 20 70 80 130 140 190 200 Troubleshooting Solving Image Quality Problems NOTE Some of the printhead nozzle problems that you will see in this pattern do not mean you will not get perfect image quality results The printer has internal corrections to hide many nozzle defects Problem 1 Some printhead nozzles in any one color are not printing Proceed with Corrective Action a 2 Printhead nozzles are misdirected in any one color Proceed with Corrective Action b Corrective Action a b From the Image Quality Printhead service Printhead check Menu set to Now to run the printhead check then reprint your image If the problems are still present continue with Corrective Action b through d From the Utilities Service tests menu select Recover printheads to run the printhead recovery process then perform a printhead check Print the Image Quality Print again to see if there has been any improvement If there has been no improvement try reinstalling the ink system components and
234. t to new in performance or may have been subject to incidental use 10 HP s limited warranty is valid in any country where the covered HP product is distributed by HP except for the Middle East Africa Argentina Brazil Mexico Venezuela and France s Departements D Outre Mer for those excepted areas the warranty is valid only in the country of purchase Contracts for additional warranty services such as on site service may be available for any authorized HP service facility where the listed HP product is distributed by HP or an authorized importer B Limitations of Warranty 1 TO THE EXTENT ALLOWED BY LOCAL LAW NEITHER HP NOR ITS THIRD PARTY SUPPLIERS MAKE ANY OTHER WARRANTY OR CONDITION OF ANY KIND WHETHER EXPRESS OR IMPLIED WITH RESPECT TO THE HP PRODUCTS AND SPECIFICALLY DISCLAIM THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE C Limitations of Liability 1 TO THE EXTENT ALLOWED BY LOCAL LAW EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THIS WARRANTY STATEMENT IN NO EVENT SHALL HP OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR DIRECT INDIRECT SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES WHETHER BASED ON CONTRACT TORT OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY OF SUCH DAMAGES D Local Law 1 To the extent allowed by local law the remedies provided in this Warrenty Statement are the customer s sole
235. ter If you have connected your computer to the printer s parallel port and tried to print a binary encoded PostScript file it will not print The parallel port will only accept ASCII encoded PostScript print files The front panel will display the message Error processing job Flushing rest of job Press J on the front panel to delete the print file Connect your computer to the JetDirect Print Server and send the print file again The file may be too large for the printer s memory This is the case if the front panel displays Out of memory data was lost Look on your computer screen for any error message some drivers allow you to choose a different printing mode and try to send the file again If you continue to have problems see page 11 56 Getting Help If the Printer Seems Too Slow E Did you specify Photo Print mode level on the front panel Photo quality prints are produced more slowly E Did you specify the right media type when loading the media For details of front panel media types see page 3 4 Supported Media Types To find out the printer s current media type setting see page 8 5 E Are you using the printer with the Appletalk serial port on Macintosh It is normal for the Appletalk port to be slow Consider using the Ethertalk interface to connect your printer to your Macintosh Troubleshooting Solving Miscellaneous Problems If the Printer Waits Too Long to Print a Nest E Change the Nest wai
236. tes 0 through 15 r 6 Color number 0 through 255 255 0 255 RGB composition scaled to 255 100 In this example it is 100 red 0 green 100 blue which is magenta C4704021 Note that RGB and CMYK plus white are assigned by default to pens 0 through 7 and that eight grayscales are included in the 256 colors The 256 colors shown in the Palette Print are not the only colors you can print with your printer Using your software you can create many more colors and as long as you are using the correct driver the printer will reproduce these colors by an appropriate mix of inks from its CMYK cartridges The Palette Print merely shows the 256 colors available for use in the printer s internal palettes should you choose to use them Define palette Full menu mode Defaults Palette Width Color Factory 0 35 mm See Palette Print Controlling the Overall appearance of a Print Changing Pen Widths and Colors Using the Internal Palettes To Change the Palette Settings You cannot change the Factory palette but you can define Palettes A and B to be whatever you choose Item Available Options Palettes Factory A B Pens 0 through 15 Widths mm 0 13 0 18 0 25 0 35 0 50 0 65 0 70 0 80 0 90 1 00 1 40 2 00 3 00 5 00 8 00 12 00 Note that 0 13 mm is a one pixel line width at 300 dpi and three pixels line width at 600 dpi some colors are rendered as a dot pattern Colors 0 through 255
237. test edition was shipped with this printer Memory Modules All memory expansion modules are 4 MB C6229A 4 8 16 or 32 MB SIMM 72 pin x 32 EDO 60 8 MB C6230A nanoseconds 16 MB C6231A 32 MB C6232A Ink Systems HP DesignJet CP Ink System Black C1806A Cyan C1807A Magenta C1808A Yellow C1809A HP DesignJet CP Ink System UV Black C1892A Cyan C1893A Magenta C1894A Yellow C1895A HP DesignJet CP Ink System Storage Container C6236A Spindle Assembly C3173A a This item is updated regularly For details of the latest version available please contact the Hewlett Packard web page http www hp com or your HP dealer or sales representative 13 19 Reference Ordering Accessories 13 20 HP GL 2 and HP RTL Programming Information The HP GL 2 and HP RTL Reference Guide provides complete explanations and examples of the HP GL 2 and HP RTL graphic and interfacing instructions If you are writing an HP GL 2 or RTL driver for your printer you will find this guide an invaluable source of general instruction information It is published by Addison Wesley Publishing Company and you can order it through most book stores ISBN 0 201 31014 7 For specific parameter information refer to The Product Comparison Guide for HP languages on HP Plotters and large format printers which you can order through your HP Sales office part number 5959 9734 How to Order Supplies and Accessories You can order supplies and accessories in any of the fol
238. the Power Switch only when you need to isolate the printer from the power source such as when you are disconnecting or connecting cables or upgrading memory To re initialize the printer press and hold the Standby switch for three or more seconds Using the Front Panel Printing the Current Configuration Printing the Current Configuration The display section is used for setting the printer s configuration You can print out a report showing the printer s current configuration by following the steps below 1 Make sure that media is loaded See page 3 13 Loading Roll Media for loading information 2 Press the T and J keys simultaneously to print the Current Configuration Previous STATUS tE Press These Two Ready 4 C_ Keys Simultaneously Next Pi C4704019 The current configuration print fits on an A4 or US letter size sheet Keep this print for later reference 2 7 Using the Front Panel Entering the Menu System Entering the Menu System 1 Make sure a status screen is displayed as shown in the example below STATUS Ready C4704034 2 Press the Enter key Either the SHORT MENUS screen SHORT MENUS Only menus shaded yellow P E in front panel menus print Queueing amp Nesting are accessible in Short Menus mode Shaded gray if printing in black only C4704008 or the FULL MENUS screen FULL MENUS All menus are accessible Queueing amp Nesting C4704008
239. the Printer E The printer is doing an automatic calibration check Wait for the STATUS Ready message and then reload the sheet Troubleshooting Solving Ink System Problems Solving Ink System Problems Important An ink system refers to one color It is made up of the ink cartridge the printhead and the printhead cleaner All three components of an ink system must be used together The three components are designed to be used together and information about their use is recorded within the ink system Failure to use them together could result in poor image quality or a failure of a component at a critical point in printing If you transfer a printhead from one printer to another for example using transport mode see page 10 7 Storing and Moving Your Printer you should also transfer the printhead cleaner and the ink cartridge with it If you receive an Out of ink message and you find that the ink cartridge is empty replace it and the associated printhead and printhead cleaner Replacing ink systems must always be done under the control of the Replace Ink Systems button or through specific front panel prompts In particular do not replace components while the printer is powered off or by opening the window or doors other than as prompted Missing Ink System Nee SUE When you first install your printer or after removing ink systems and then Install powering on your printer you will see this message Press
240. to the next menu level when in the menu system equivalent to moving one column to the right in the Front Panel Menus print b Change the printer s configuration to the displayed choice to the configuration that is selecting an option from the the lowest level menu I The colored arrows TL lt 1 shown in square brackets above are used to represent pressing the relevant keys once in the following navigation example A character in a menu option box indicates that another level of menu is available Using the Front Panel Menu Graphics Used in This Manual Menu Graphics Used in This Manual At the end of this chapter there are some examples of navigating the menu system showing all the menu displays available In the rest of this manual a menu graphic is displayed in the left margin when you need to use the menu system This menu graphic gives a concise explanation of how to navigate to the exact place The graphics look similar to this but further levels may be shown Represents pressing Enter key Second level selection Full menu mode SC eft 0 Menu mode required Affects next file sent and other useful information Stays after power off C4704018 Currently selected options are displayed with a in the front panel display 2 15 Using the Front Panel Navigation Examples Navigation Examples Use the following examples to practice navigating the menu system All examples assume
241. tures Final graphic installation temperature should range between 28 F and 110 F Final graphic removal temperature should range between 28 F and 110 F E Installation surfaces The print must only be installed on flat vertical surfaces It is not recommended to install the final print over rivets or corrugations The surface should not be susceptible to fuel spillage The print must be flat with minimum curvature and mounted in a vertical position with no more than 10 tilt Detergent and water application methods should not be used The surfaces that give easy print removal include aluminum painted metal with good paint adhesion Sintra board acrylic PVC banners and glass However all surfaces should be tested before applying the print If the surface has poor paint adhesion paint may be pulled off when the final graphic is removed Aged surfaces with surface oxidation or chalking may result in adhesive residue when the final print is removed E Installing on glass surfaces The use of dark colors on your print may increase the risk of glass breakage All glass has a tendency to absorb heat when exposed to sunlight The ability of glass to resist breakage due to temperature stress is affected by size thickness quality of cut edge treatment tinting of the glass and the frame design NOTE Do not use very dark colors in window applications Large areas of dark opaque colors could greatly increase the risk of glass breakage CA
242. u See 11 38 Checking Ink Systems No code for UV inks Continue gt The printer does not have the correct firmware for the HP DesignJet CP ink system UV currently installed This message only applies to firmware revision levels A O1 xx Press to continue and reinstall the HP DesignJet CP Ink System Imaging ink system back into the printer Access the menu Utilities Statistics Code rev to confirm the firmware revision present If you have a code revision like A O1 xx you need to upgrade your firmware to code revision A 02 08 or higher to use the HP DesignJet CP Ink System UV Open left door to access ink cartrg You are doing an ink system replacement Open the left door to access the ink cartridges Open right door to access head cleaners You are doing an ink system replacement Open the right door to access the printhead cleaners 12 9 Front Panel Messages Message Explanations and Actions Message Explanation and Action Open window to access printheads You are doing an ink system replacement Open the window to access the printheads OUT OF INK aan The printer has detected that the amount of ink in the ink systems indicated by one or more flashing squares is below acceptable limits for satisfactory printing Press 4 to check the indicated ink systems See 11 38 Checking Ink Systems You will be prompted to change the kit or to ignore the error and continue pr
243. ur Printer Viewing the Current Overall Configuration of the Printer 8 4 Item T O setup Comments Current I O configuration and time out setting Image quality gt Printhead service Current printhead service check frequency setting HP GL 2 settings Current Palette and Merge settings Device setup Current Device setup menu settings Graphics language Cutter Media advance Skew tolerance and Drying time page accuracy Page format Current Page format menu settings Size Mirroring Margins and Rotate Reconfiguring Your Printer Viewing the Current Configuration of the Front Panel Settings Viewing the Current Configuration of the Front Panel Settings 1 Make sure either a roll or a sheet of media is loaded 2 Print the Current Configuration Print by pressing the up arrow and down arrow keys simultaneously Previous i STATUS tE Press These Two Keys Simultaneously Ready 4 a Next C4704019 The Current Configuration Print lists in an easy to read format all the items available in the front panel menus together with their current settings in red italics Note that some of the items don t appear in the front panel display unless you have set Menu mode selection to Full in the Utilities menu the default is Short so that they don t appear See the legend at the bottom of the print for details To Change the Front Panel Settings TE Chapter 2 Using the Front Pa
244. ur as the ink dries on the media while a print is paused to refill the printheads If you are experiencing this problem you can change the way the printer refills Your printer can use three different refill types they are optimized for different types of media The three refill types are called A B C or default The printer chooses which refill type to use based on the media type and the print mode selected in the front panel These options may be supported for other types of media by your RIP software if you are using a RIP The table below shows you which refill type you are already using you can if necessary change the refill type to better suit the media you are using Default This refill type is for the HP Media range The printer chooses the refill type depending on the HP Media you are using and the print mode selected If you change Media type the printer will always return to this refill type Refill A Works well for coated papers however it may cause hazing blurry non glossy surface on some glossy media Refill B Works well for glossy media but may leave a very thin line on some media Refill C Shorter refill time can avoid hazing and other defects on some media types but does not completely refill the printheads so more refills may occur during very large prints Working with Ink Systems About the Ink System Media for Imaging Ink Fast Normal Best Coated B B A Heavy Coated B A A Imaging Film Backlit A A A
245. ut jobs Remember that file size and memory usage are not the same thing as explained on page 11 52 File Size and Memory Usage If you send a very complex PostScript job with queueing turned off the printer may stop during printing of the image while it is processing the job This may result in a image quality defect To avoid this always print very complex files with queueing turned on With queueing turned ON When Queueing is On and the printer receives print files the files are stored in the queue in the order they are received If Nesting is Off the files are printed as soon as possible in the order they are received If Nesting is On files are printed when the time out period expires or there are enough files to fill a page width Merge settings have no effect on PostScript files E You can resend files which have already printed E You can send pages to the printer without waiting for the current page to finish printing E Pages are stored in the queue in the order they are received E You can manipulate the pages in the queue for example prioritizing them and reprinting them E You can use nesting the printer s media saving feature see page 7 11 Avoiding Media Waste by Nesting Pages E While one page is printing the printer will accept and process the next file 7 5 Managing Your Prints Managing Pages not yet Printed the Queue NOTE 7 6 With queueing turned OFF If Queueing is Off and the printer rec
246. uter and the Printer Some symptoms of a communication problem are The front panel Receiving light does not come on The front panel display does not show STATUS Receiving Your computer displays an error message when you are trying to print Your computer or printer hangs stays idle while communication is taking place Your printed output shows random or inexplicable errors misplaced lines partial graphics etc Items to start checking are Have you selected the correct interface port in your software Does the printer work correctly when receiving files from other software If the printer is connected to a network try using it when connected directly to your computer If your printer is connected to your computer through any other intermediate devices such as switch boxes buffer boxes cable adapters cable converters etc try using it when connected directly to your computer Try another interface cable For details of supported cables see page 13 11 Interface Cables 11 45 Troubleshooting Solving Problems with Image Position or Content Solving Problems with Image Position or Content If you don t find the solution to the problem here other sources of help are E The documentation supplied with the driver that you are using to manage the output from your software application to the printer 2500CP Only For example the on line and printed documentation included in the following drivers supplied
247. ween Color and Monochrome 6 11 Printing Speeds and Print Quality 6 12 Print quality settings 6 14 Changing the print quality 6 16 Managing Your Prints 7 1 Managing Pages Currently being Printed or Drying 7 2 Cancelling a Page 7 2 Cutting a Page before Drying is Complete Roll Media Only 7 3 Table of Contents Pausing while Printing a Series of Pages 7 4 Managing Pages not yet Printed the Queue 7 5 What is the Queue 7 5 Starting to Print a File that is Waiting for a Time out 7 7 Identifying a Job in the Queue 7 8 Viewing the Size of a Page in the Queue Non Postscript 7 8 Prioritizing a Job in the Queue 7 9 Deleting a Job from the Queue 7 9 Making Copies of a Job in the Queue 7 10 Avoiding Media Waste by Nesting Pages 7 11 When Does the Printer Try to Nest Pages 7 13 Which Pages Qualify for Nesting 7 13 Which Pages Cannot be Rotated 7 13 Turning Nesting On or Off and Choosing the Nesting Method 7 14 What Happens to Nesting if You Turn Queueing Off 7 14 How Long does the Printer Wait for Another File 7 15 Getting the Best from Nesting Nesting and Margins 7 16 Nesting and the Rotate Feature 7 16 Reconfiguring Your Printer 8 1 Viewing the Current Overall Configuration of the Printer 8 2 Viewing the Current Configuration of the Front Panel Settings 8 5 To Change the Front Panel Settings 8 5 Recalibrating the Printer for Accuracy 8 6 When to Recalibrate the Printer 8 6 To Recalibrate the Printer 8 6 To Restore the Fact
248. wing the printer to print jobs intended for devices using standard pre press color gamuts PostScript queueing and nesting to reduce media waste Large and very complex PostScript file printing Welcome A Five Minute Guide To Your Printer The Take Up Reel Accessory Available with your printer as an option is the Take Up Reel The Take Up Reel consists of the left and right hand assemblies sensor assembly spindle assembly core tube and a media weight As the media is fed out of the printer 1 it travels down the front of the printer around the Media Weight 2 and then onto the Core Tube 3 The Core Tube turns reeling in the printed media C472372 1 3 Welcome A Five Minute Guide To Your Printer The HP DesignJet CP Ink Systems There are two HP DesignJet CP Ink Systems designed together with your HP DesignJet 2500CP or 2000CP printer Both Ink Systems include three components printhead printhead cleaner and ink cartridge to provide large capacity ink unattended printing ease of use reliability and low cost Plus both Ink Systems offer true 600 dpi and new advanced dithering algorithms for exceptional image quality prints Each 600 dpi thermal inkjet printhead applies ink droplets onto the media and has a reservoir which holds enough ink for several prints The printer automatically refills the printhead from the ink cartridge whenever the ink volume in the printhead reservoir becomes low The printer uses the
249. work together The components of each ink system are color coded to help you install them correctly Printhead Printhead Cleaner C4704144 Each ink cartridge is a large capacity ink supply that refills the printhead whenever the ink volume in the printhead drops below a minimum level The printhead has a 600 dpi thermal inkjet head for firing ink droplets onto the media and a reservoir which holds enough ink for several prints The actual number of prints between refills depends on the size and type of images you are printing The printer uses the printhead cleaner to clean and maintain the printhead to ensure best possible image quality and to seal the printhead when not in use to ensure long life 4 3 Working with Ink Systems About the Ink System Statistics 4 4 Ink UV pigmented How to Identify the HP DesignJet CP Ink System UV Components The appearance of the HP DesignJet CP Ink System UV is similar to the HP DesignJet CP Ink System To help you easily identify the UV Ink System each component is marked with the following symbol after the name HP DesignJet CP Ink System UV C6240008a Be sure to check all components printhead printhead cleaner and ink cartridge for this symbol Additionally you can also identify the Ink System components by their part number Refer to Chapter 13 Reference Identifying the Ink System in the Printer The printer automatically detects the Ink System install
250. xplanation of rotation for PostScript files see page 5 15 Rotating an Image If the Print Is a Mirror Image of Your Graphic E Check the front panel Page format Mirror setting If the Print Is Inaccurate E If you notice problems with accuracy print the Service Config print as explained on page 8 6 Recalibrating the Printer for Accuracy to see if the printer needs to be recalibrated E Try running the image quality check to determine if the problem is connected to the ink system See 11 5 Solving Image Quality Problems Troubleshooting Solving Problems with Image Position or Content If the Print is Distorted or Unintelligible E The interface cable between your computer and the printer could be faulty Try another cable to see if the problem is corrected E If you have connected your computer to the parallel port on the printer make sure you are using a genuine HP parallel interface cable E If the front panel graphics language setting is Automatic the default try the other settings PostScript for a PostScript file HP GL 2 for an HP GL 2 file etc and send the file again E Depending on the software drivers and RIPs you are using with your printer there will be different solutions to solving this problem Refer to the Vendor s User Documentation for details If One Image Overlays Another on the Same Sheet E The I O Setup I O Timeout setting may be too long From the front panel menu decrease the setting an
251. y an excessive amount of ink which may affect image quality on some types of media In extreme cases more than 200 ink density coated paper may become saturated resulting in serious printhead damage 5 11 Controlling the Page Format Adjusting Margins for Roll and Sheet Media Adjusting Margins for Roll and Sheet Media Besides nesting and setting the page size you can also change the margin settings and expand the printing area of the page reducing the amount of media waste The two side margins are 15 0 mm The default margin settings for the leading and argins sae x 7 trailing edges of the media vary depending whether you are using roll or sheet Full menu mode media as shown in the illustrations below Default Extended Affects next file Roll Media Extended Normal Smaller 4 Trailing Edge 4 4 Page Size 27 0 mm 17 0 mm 10 0 mm 1 06 in 0 67 in 0 4 in 15 0 mm 15 0 mm 15 0 mm yi4 gt 415 0 mm 0 59 iny 40 59 iny f 0 59 in 0 59 in Printing Area 29 0 mm 19 0 mm 10 0 mm 4 1 14 in 0 75 in 4 0 4in 4 Leading Edge 4 1 C4704004 Sheet Media Extended Normal Smaller 4 Trailing Edge 4 4 Page Size 27 0 mm 17 0 mm 10 0 mm 1 06 in 0 67 in 0 4 in 15 0 mm 15 0 mm 15 0 mm N le gt 150 mm 0 59 in T gt
252. y the number of copies through the queue management menu You cannot change the current entry until the print has finished Wait until the print has finished Calibrate error Continue gt The calibration print was loaded incorrectly and it could not be measured Press to continue then reload the print for measurement Follow front panel instructions Calibrate Yes gt Color No gt You are using sheet media and color calibration is on The printer is asking you if you want to calibrate the color for the loaded media Press T for yes Press for no Calibration done Accuracy calibration is complete Continue Press 4 to continue Cancelled You have just cancelled the last print or function Continue Press 4 to continue Check Bi The printer has detected an error in the printhead cleaners indicated by the stars Close right door Reseat do not replace the indicated cleaners When you have done so close the right door of the printer See 11 39 Checking the Printhead Cleaners 12 2 Front Panel Messages Message Explanations and Actions Message Explanation and Action Check ink cartridges The printer has detected an error in the cartridges indicated by the empty squares ELI Abort gt shy Reseat do not replace the indicated cartridges or press the key to terminate the procedure In this case you will not be able to print and you may later resume checking the ink syst
253. you have specified is less than this time the printer will ignore your setting 3 45 Working with Media Drying Time Without a Take Up Reel Drying Time Without a Take Up Reel On some media types the ink needs time to dry before the media is unloaded The printer automatically determines the appropriate drying time based on the type of media you have selected and the current temperature and humidity Adjusting Drying Time You can make a global adjustment to the printer s automatic drying times through the front panel menus In almost all situations the Automatic setting will provide excellent results Drying time setting Result Automatic The printer automatically adjusts the drying time for the current humidity and temperature Manual You can specify the drying time from to 10 minutes None The printer ejects the media immediately after printing without waiting for the ink to dry For environmental specifications see page 13 6 CAUTION Adjusting drying times only to speed up the printer can reduce the quality of your print 3 46 Working with Ink Systems About the Ink System 4 2 Obtaining Optimum Refill Performance using non HP media 4 6 Monitoring the Ink Level 4 9 Removing and Replacing Ink Systems 4 11 After replacing the Ink System 4 23 Removing and Storing Partially Used Ink Systems 4 24 Storing the Ink System in the HP DesignJet CP Ink System Storage Container 4 25 4 1 Working

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