Home

HP D6028-90004 User's Manual

Contents

1. sssssrsssssssrrrrsrrrrrrrrrrrrrrrrerrrrrrrrn 29 Remote Client Configuration PPP Dial Up Networking ceeee 30 Contents F Logging In and Using the HP TopTools Remote Control Web Interface 35 Logging In to HP TopTools Remote Control cccccccceccceeceeeeeeeeeeteeennaees 36 Using the HP TopTools Remote Control Web Interface ccccccccceeeeees 38 Setting Up NT Graphics Console Redirection Using peANYWHERE32 41 Installing PPANYWHERE32 on the Servel ccccceeeeeeeecceeeeeeeeeeeeesssneeeeeees 42 Installing ppANYWHERE32 Server Software 42 Configuring ppANYWHERE32 Server Software 43 Installing ppANYWHERE32 on the Remote Client ccceeeceesseeeeeeeees 45 Installing ppeANYWHERE32 Remote Client Software cccccceeeeeeeeees 46 Configuring ppANYWHERE32 Remote Client Software 46 Using NT Graphics Console Redirection cccccccccceececteeeeeeeeeeesteeeeeeees 49 TFOUBDIESNOOUIN G22 2 ee a aaa aaa aaa aetas 51 Problems with Installation cccecccceeeeeeeeeccnneeeeeeeeeeeeccaeeeeeeeeeeeessaeeeeeees 51 PAQIING atest eMac RN I RA AAI NA AA LE IN NA ceded 51 REMOLe CISNES niia enna tae aa aia ee eae Mean 54 Event COdeS iciciiicccts ioicdiivigiaisiaidiatyeidiath ietiiateietiieteieiiieicietiieteietiieretensialh liv 57 Recommended Modems cccccccceeeeteeeeeeeeeeeeneeeeeeeeeeeeeeaeeeseneeeseeeesaeeeeeenees 71 Getting the Latest Recommended Modems List
2. cccccccccccceeeeeeeeeeeees 72 Installing and Using TFTP c ccsccesseeeeeeeeeeeeeeeeeeeeeeeeeeaeeeeeeeeeeeeeeeeaeeesnees 73 Overview What IS TFTP cccccccccccccccecceceeseeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeess 73 TFTP Requirement cc cccccceeeeeeecccneeeeeeeeeeeeecaaaeeeeeeeeteeecaaeeeeeeeeenee 75 Starting the TFTP S rver knrncsinimai nia 75 Updating HP TopTools Remote Control Firmware cccccccceeeeeeeeeeees 75 Using the HP TopTools Remote Control Remote Boot Feature 77 Technical Specifications cccccccesseeesseeeeeeeeeeseeeeseeeeeeeeeeseeeeseneeeseeeenaeees 85 Battery Operation i cic cccccescctescchelececedeles cach eldsecedeles coenetesccudsdadscebelvsececedene 87 Salota a EEEE r a aeaa ae tel 87 Shutting Down the Card to Conserve Battery Power 87 CMANGING Snu a a aaia a a aaant a 87 Battery InitialiZation yessstssezecctevasazeravazecereresevenavanerecezesenatavamerenezereeenasanerecie 88 Life EXPOCtanCy c ciecdisidaneteetteetdeesdanettntaseseensdanedsntdeetoepiauetdenteeeterettaetdertd 88 REINE EET 89 Battery Disposal c ccceeeeeeeeeeeceneee eee eeeeeeccaaaeeeeeeeeeeeccaaaeeeeeeeeeseeeaaaes 89 LED COUE Snn A 91 Contents alltiie Godess 2 tater tt hela ie eee 92 G Keyboard Layouts aee scien ie ieciastiehi ieee ead wae 95 H Software License Warranty Regulatory and Suppoft cccccccsseeseeee 97 Hardware Product Limited Warranty
3. ccccccccccceceeeeeeeeeeeees 16 Mounting the Battery Pack cc cccccceeeeeeeeeeeecnneeeeeeeeeeeecnaeeeeeeeeeeeentaaaes 16 Connecting the I C Cable to the Remote Control Card c ccccccecceeeee 18 Installing the TopTools Remote Control Card in the Server ccccee 19 Connecting the IC Cable to the Server cceecccessesesesetssesesteserereiees 19 Connecting an Optional AC DC Adapter sssssssseseseeererrrrrrrrrrrrrrrrrrrerrrn 20 Verifying Card Installation cc ccccceccececccene reer eee eeeeccaeeeeeeeeeteeccaaeeeeeeeennee 21 Self Test Power Up SEQUeNCE cceeeeeeeeeeeeeeeceteeeeeeeeteeeetteeeeeeeeettees 22 4 Setting Up the Remote Connection cccccccceccccccceeeceeeeeeeeeeeeeeeeeeeeeees 23 Running the HP TopTools Remote Control BIOS Setup Program 24 LAN Configuration cccccccecceeeeeeccccneee eset ee eeeecaeeeeeeeeeeeeccaaeeeeeeeeeeeeeaaaes 25 PPP Configuration cccccceeeecceeeeeeeeeeeeeeccaaeeeeeeeeeeeccaaaeeeeeeesseeescaeeeeeees 26 Remote Boot Configuration cccccccccccecccceceeeeeeeeeeeecceeeeeeeeeeeeeesseeeeees 27 Firmware Update Configuration ccceeeeeeeeeeeeeeeenceeeeeeeeeteeenaeeeeeees 27 Setting Up a LAN Connection ssssssssssssesserrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrtrtttn 28 Remote Client Configuration LAN ccccecceeeeeeeeeeceeeeeeeeeeeeeenseeeeeees 29 Setting Up to Use an External Modem
4. Ireland Italy Other Countries 0660 6386 02 626 8806 02 626 8807 3929 4099 02 03 47 288 01 43 62 3434 0180 525 8143 01 662 5525 02 2 641 0350 Netherlands Norway Portugal Spain Sweden Switzerland United Kingdom International English 020 6068751 22 11 6299 01 441 7199 902 321 123 08 619 2170 084 880 1111 0171 512 5202 44 171 512 5202 For hardware service contact your local Reseller or HP sales office For telephone support contact your Reseller Using Other Information Services Internet WWW http www hp com netserver support Internet FTP ftp ftp hp com pub servers CompuServe GO HPPC 104 Index A AC DC Adapter connecting optional adapter 20 acronyms 8 Agents NetServer 13 audience 9 Automatic Server Restart ASR 11 Automatic server shutdown 11 B Battery disposal 89 Battery operation 87 cabling configuration 17 charging 87 life expectancy 88 limited card function when running on low battery 88 mounting the battery pack 16 shutting down the board 87 Battery replacement 89 BIOS setup program 24 updating the system 16 C Configurable options in web interface 35 configuration HP TopTools Remote Control card 24 IP Address 25 LAN 25 pcANYWHERE32 on the server 43 pcANYWHERE32 remote client software 46 PPP 26 remote boot 27 remote client using LAN 29 remote client using PPP 30 update firmwa
5. NT graphics console redirection is managed via ppANYWHERE32 When connected via modem clicking NT Remote Control from the Remote Control page simply redirects control of the HP TopTools Remote Control card serial port to the host server Once that has been done you hang up the connection and run pcANYWHERE32 2 on the remote client and dial back into the HP TopTools Remote Control card If your server is running Microsoft Windows NT its console will be redirected to your remote client When connected via LAN you don t need to use the HP TopTools Remote Control interface Just launch pCANYWHERE32 and double click the connection item you set up for your server When connected to HP TopTools Remote Conirol am logged off after several minutes of inactivity By default HP TopTools Remote Control automatically terminates a connection after five minutes of inactivity This feature prevents a user from monopolizing 54 Chapter 7 Troubleshooting access especially when the connection is forgotten An administrator may change the default automatic logout time The keys I type from the remote client don t appear on the server screen Type in the keyboard lock password to unlock the keyboard The keyboard remains unlocked until the next system reboot If the password does not enable the keyboard try toggling the Numlock key at the server to enable the numeric keypad My power control functions appear to be disabled Power
6. At the Server after installing peANYWHERE32 a and configuring it for LAN and or modem communications the server may be taken over by the remote client via a LAN and or modem connection NetServer Figure 6 1 NT Console Redirection to a Remote Client 41 Chapter 6 Setting Up NT Graphics Console Redirection Using pecANYWHERE32 Installing peANYWHERE32 on the Server To enable console redirection the ability to redirect what s graphically displayed on your server either over the LAN or via modem you must first install the pcANYWHERE3272 host software included with your system on your HP NetServer NOTE Remember that the HP TopTools Remote Control card software license authorizes a single administrator for each copy of software including Symantec s ppeANY WHERE32 Console Redirection Over a LAN If you want console redirection remote control of your server over a LAN instead of using a modem with ppANY WHERE32 you must have TCP IP software installed on your server TCP IP is available with the standard Windows NT product Installing pcANYWHERES32 Server Software Installing ppANYWHERE322 at the server requires administrator privileges in order to configure the program s communications features Your server must be running either Windows NT 3 51 or 4 0 To install the ppANYWHERE32 software at your Windows NT server 1 Log in to Windows NT with administrator privileg
7. None l 00906 Critical Redundant Power Supply Critical of Power Supply Units None l 20100 Informational Remote Initiated lt Ctrl Alt Del gt None l 20101 Informational Remote Initiated Reset None l 20102 Informational Remote Initiated Power Cycle None l 20103 Informational Remote Initiated Power Down None l 20104 Informational Remote Initiated Power Up None l 20105 Non recoverable Critical Threshold Power Down None l 20106 Warning Front Panel Power Off None l 20107 Informational Automatic Graceful Shutdown None l 20108 Informational Graceful Shutdown Initiated None l Temperature Sensors 00110 Primary CPU Temperature Threshold None 00111 i Secondary CPU Temperature Threshold None 00120 i System Temperature Threshold None 00170 Power Supply Board Temperature Threshold None l Fans 00424 i CPU Fan Warning or Failure None 00430 F System Fan Warning or Failure None l 00432 i System Fan 0 or 1 I O area Warning or Failure None 00433 System Fan 2 or 3 rear panel Warning or Failure None 00434 System Fan 4 or 5 rear pair Warning or Failure None 00435 a System Fan 6 or 7 front pair Warning or Failure None l Memory Errors 01200 Informational ECC Single bit Error Corrected None 01201 Non recoverable ECC Multi bit Error None Critical Hardware Errors 01902 Non recoverable T O Channel Check None 01904 Warning Uncorrectable Bus Error None 01905 Wa
8. cccceeceeeeeeeeeeeeeeeeaneeeeeeeeeeeeenaaaes 97 Software Product Limited Warranty ccccccceeeeeeeeeeeeeeeeeeeeeeecaeeeeeeeeetnees 97 HP Software License Agreement ccccceceeeeeeeecceeeeeeeeeeeeeeccaeeeeeeeeeeeeenaaaes 99 Notice for USA ce 100 FCC Radio Frequency Emissions Statements ccccccceeeseestteeeeeees 100 Technical Support 22 cee eee cecceeee eee e eee eeeeaaeee esse eeeeeceaaaaeeeeeeeeteensaaeeeeeees 103 U S ANd Canada ee cccceee eee eeeeeeeceaaeeeeeeeeeteeccaeeeeeeeeseeesnneeeeeees 103 Ewvropesie cea ada dae en Wa Nac aatce E E 104 Other Countries 00 2 2 cece eee eee eee eee e ee eee reece aaeee seer eeeneeaaeeeeeeeenneee 104 e E E E E 105 1 Quick Start This chapter provides a quick overview of the steps required for setting up and using HP TopTools Remote Control If you have experience setting up computer hardware and software you can use the following section as a brief installation guide Before installing the HP TopTools Remote Control PCI card you must already have completed initial installation and configuration of your HP NetServer For a brief overview of how HP TopTools Remote Control works see Figure 2 1 before proceeding Before you begin review the HP TopTools Remote Control System Requirements section of Chapter 2 Battery pack Diagnostic LEDs RS 232 Connector Pes Battery pack con
9. disconnect the network before unplugging the computer from the AC power outlet Shutting Down the Card to Conserve Battery Power In the event that the server must be turned off for an extended period of time and no external AC DC adapter is connected the HP TopTools Remote Control card should also be shut down This prevents battery pack discharge while the server is not in service The HP TopTools Remote Control card automatically powers on when AC power is applied to the server Charging To ensure battery power the HP TopTools Remote Control card provides two sources for battery charging The on board battery is charged e Through the host server s PCI bus when the host server is powered on or e When the card s optional external AC DC adapter is connected 87 Appendix E Battery Operation The HP TopTools Remote Control card also provides the following alternate charging modes e Fast charge If the card determines that the battery has been depleted it begins a fast charge e Trickle charge When the battery is fully charged the card switches to a trickle charge mode of operation When power is first applied to the card the battery is always initially fast charged This is true even if the battery is already fully charged After a few minutes if the card s on board circuitry determines that the battery s cells are fully charged HP TopTools Remote Control automatically switches to trickle charge mod
10. 19 TC defined 8 Installation hardware 15 Quick Start 1 server software for Windows NT 42 installing HP TopTools Remote Control card 19 C cable 18 power control cable 20 interference 101 IP address unique for the card 25 IPMB defined 8 K keyboard layouts 95 L LAN configuration 25 IP Address 25 using DHCP 26 54 LAN connection 28 LEDs 91 failure codes 92 suggested actions 92 verifying card installation 21 license information 97 logging server events 10 login resetting the login name and password to the factory defaults 56 M modems getting latest list 72 recommended 71 N Netscape resizing frames 14 NetServer SNMP agents 13 O on board processor 9 overview 5 106 Index P package contents 7 Paging Troubleshooting 51 password resetting to the factory defaults 56 pcANYWHERE32 client LAN connection 48 client PPP connection 48 configuring on the server 43 configuring remote client software 46 overview 41 remote client software installation 45 server installation 42 server side toolbar 47 server side toolbar 43 pcANYWHERE32 documentation 8 PCI bus efficiency 10 PCI bus utilization 10 performance monitoring 10 Power control cable installing 18 20 PPP definition 8 PPP configuration 26 PPP defined 8 Q Quick Start 1 R Remote boot configuring the NetServer 78 Remote boot configuration 27 remote boot image 11 remote client
11. 2 At the peANYWHERE32 main screen click the Remote Control action button from the action button bar You will see the Remote Control connection items displayed if pcANYWHERE32 MEIE File Edt Action Utiities View Help AZIE Be A te Start Host PC Control Transfer Gateway DIRECT MODEM NETWORK Figure 6 4 pcANYWHERE32 Remote Control Connection Items 3 Create a new connection item to access your HP NetServer by double clicking the Add Remote Control Item An installation Wizard prompts you for information needed to set up a new connection item 4 The Wizard first prompts you for the name of a New Host to Call Enter the name of the HP NetServer where you installed the HP TopTools Remote Control card and click Next 5 Select a connection device Configure the connection item depending on the type of connection you require Choose either of the following LAN connection If you are setting up a LAN connection item select TCP IP and proceed to the following LAN section 0 Modem connection If you are setting up a modem connection item select an installed modem and proceed to the following modem section NOTE For both Windows NT and Windows 95 you must have a modem already installed to complete the configuration If the PC you intend to use as the remote client does not have a modem installed and recognized by Windows you must install one to proceed 47 Chapter 6 Setting Up NT Graphics Consol
12. 1993 EMC EN 55022 1994 CISPR 22 Class B EN 50082 1 1997 Generic Immunity TEC 801 2 1991 4 kV CD 8 kV AD TEC 801 3 1992 Radiated Immunity 3V m IEC 801 4 1988 Fast Transients 0 5 kV 1 kV Supplementary Information connection was terminated with the HP cable adequately shielded to prevent radiation This device may not cause harmful interference and EMC Directive 89 336 EEC Low Voltage Directive 73 23 EEC Santa Clara July 2 1998 North American Contact Hewlett Packard Company Product Regulations Manager 3000 Hanover Street Palo Alto CA 94304 650 857 1501 European Contact Your local Hewlett Packard Sales and Service Office or Hewlett Packard GmbH Department HQ TRE Herrenberger Stra e 130 D 71034 B blingen _ FAX 49 7031 143143 1 During the measurements against EN55022 the I O ports were terminated with their nominal impedance the RS 232 and LAN 2 When the product is connected to other devices the user must ensure that the connecting cables and the other devices are 3 The product complies with Part 15 of the FCC rules Operation is subject to the following two conditions This device must accept any interference received including interference that may cause undesired operation The product herewith complies with the requirements of the following directives and carries the CE marking accordingly Ne Mama Nigel Marrion Quality Manager 102 Appendix H Software Lic
13. Company Limited ppANYWHERE3 is a trademark of Symantec Corporation CompuServe is a U S registered trademark of CompuServe Inc Hewlett Packard Company Network Server Division Technical Communications MS 45SLE 10955 Tantau Avenue Cupertino CA 95014 0770 USA Copyright 1999 Hewlett Packard Company Contents QUICK Start EEA EAEE iittala 1 2 Introducing HP TopTools Remote Control cccccceeeecceeeeeeeeeeeeeeeeeeeeeees 5 How HP TopTools Remote Control Works ccccccccccccceceeeeeeeeeeeeeeeeeeeeeeeeeees 6 Package Comans ioonineni nea ee ea ee a NI 7 Documental o S thetvieieionntentni eh A a a eats 8 ACKONY MS ieee core een es i i Riu a a 8 Who Should Use This Guide cceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeseeeeseeseeeeeeeeeees 9 HP TopTools Remote Control Features and Functions ccccccceeeeeeeeeeeeees 9 HP TopTools Remote Control System Requirements ccccccccceeeeeeeeees 12 Minimum Server Requirement cceeeceeeeceeeeeeeeeeeeeeccaeeeeeeeeeeeeneaaaes 12 Minimum Remote Client Requirement ccccccceeeeeeeccteeeeeeeeeeeeetaees 13 Supported Web Browsers cccccccccccecccceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeess 14 3 Hardware Installation and Configuration c scsssseeeseeeeeeeeeeeneesseeeeeeeees 15 Verifying and Updating the Server s System BIOS c cccsssesseeesteeeneeee 16 Preparing the HP TopTools Remote Control Card
14. HP NetServer Navigator CD in the util pca32 vx subdirecory where xx represents a two letter abbreviation for your local language e The HP TopTools Remote Control README file located in the ttrc us directory of the HP NetServer Navigator CD provides up to date information that became available after this guide was printed Acronyms The following acronyms designate hardware and software components that are associated with HP TopTools Remote Control installation or usage You will encounter these acronyms throughout this user guide e DHCP The Dynamic Host Configuration Protocol provides a mechanism through which computers using TCP IP can obtain protocol configuration parameters automatically through the network e Pc Inter Integrated Circuit bus A multi master two wire serial bus used as the basis for the Intelligent Platform Management Bus e IPMB Intelligent Platform Management Bus Name for the architecture protocol and implementation of the industry standard server management bus that interconnects the server s system board and chassis instrumentation electronics TopTools Remote Control connects to the IPMB via the I C cable thus providing access to the server s event log system sensors and the server s front panel and reset controls e PPP Point to Point Protocol A standardized network protocol for dial up network connectivity Chapter 2 Introducing TopTools Remote Control e TFTP Trivial File Tran
15. HP with reasonably detailed information regarding any disassembly or decompilation You may not decrypt the Software unless decryption is a necessary part of the operation of the Software Transfer Your license will automatically terminate upon any transfer of the Software Upon transfer you must deliver the Software including any copies and related documentation to the transferee The transferee must accept these License Terms as a condition to the transfer Termination HP may terminate your license upon notice for failure to comply with any of these License Terms Upon termination you must immediately destroy the Software together with all copies adaptations and merged portions in any form Export Requirements You may not export or re export the Software or any copy or adaptation in violation of any applicable laws or regulations U S Government Restricted Rights The Software and any accompanying documentation have been developed entirely at private expense They are delivered and licensed as commercial computer software as defined in DFARS 252 227 7013 Oct 1988 DFARS 252 211 7015 May 1991 or DFARS 252 227 7014 Jun 1995 as a commercial item as defined in FAR 2 101 a or as Restricted computer software as defined in FAR 52 227 19 Jun 1987 or any equivalent agency regulation or contract clause whichever is applicable You have only those rights provided for such Software and any accompanying documentation by the app
16. LAN configuration 29 PPP configuration 30 Remote Client terminal emulation using Windows NT 45 Remote connection external modem 29 Remote Console Redirection setting up with ppANYWHERE32 41 remote control features 9 remote environmental monitoring 10 remote login 36 remote management security 10 remote server configuration 10 remote server reset 9 requirements HP TopTools Remote Control Card 12 Remote Card Remote Client 13 web browsers 14 S safety hazardous voltages 19 security features 10 Self test 22 server performance monitoring 10 Setting Up HP TopTools Remote Control Card 15 LAN connection 28 remote connection 23 SNMP support 12 support information 97 system requirements 12 T technical specifications 85 technical support 103 Temperature emergency shutdown 11 TFTP installing 73 overview 73 remote boot feature 77 107 Index requirements 75 updating firmware 75 using 73 TFTP defined 9 TopTools Remote Control Card limited card function when running on low battery 88 troubleshooting 51 Troubleshooting installation 51 Notification 51 Paging 51 remote client 54 TAP event codes 52 U upgradeable firmware 12 V verifying card installation 21 Voltage emergency shutdown 11 WwW warranty information 97 web browser supported 14 web interface 5 37 logging in 35 online help 39 using 38 Web interface configurable options 35 Windows
17. NT server terminal emulation installation 42 108
18. Remote Control user interface select the Remote Control tab Under Server Control select one of the following HP NetServer start up options 79 Appendix C Installing and Using TFTP Power on if the server is off Power cycle Reset Once you have selected an action that would bring the HP NetServer back online you can further select Remote Boot features 3 Select Remote Boot This enables HP TopTools Remote Control to retrieve a floppy disk image from the designated remote computer 4 Enter the IP Address of the TFTP server and the filename of the boot image The filename you specify should be a relative path from the root directory 5 Press Start Power Reset Option to initiate the remote boot As an example if the TFTP server used tftp public as its root and the file of interest is named tftp public hp boot ttre us dos dsk you would enter the file name as hp boot ttre us dos dsk Examples of Remote Boot Using a Floppy Boot Image Using the HP utility copydisk exe you can remotely administrate numerous alternate boot routines and automate a range of diagnostic procedures for your HP NetServers The following examples demonstrate how an administrator would set up and use floppy boot images in a typical network e Example 1 A remote server BIOS update e Example 2 A remote boot of HP Diagnostic Assistant e Example 3 A remote DOS file transfer In these examples a remote client functio
19. Warning SCSI Device has SMART predictive Failure Event SCSIFLT SMART 21147 SCSI SMART Internal Failure SCSIFLT SMART 21201 Informational Disk Array Configuration Update NetRAID DAC 21202 Warning Physical Drive State Changed NetRAID DAC 21203 Warning Logical Drive State Changed NetRAID DAC 21204 Warning Disk Array Initialize Started NetRAID DAC 21205 Warning Disk Array Initialize Completed NetRAID DAC 21206 Warning Disk Array Initialize Aborted NetRAID DAC 21207 Warning Disk Array Initialize Failed NetRAID DAC 21208 Warning Check Consistency Started NetRAID DAC 21209 Warning Check Consistency Completed NetRAID DAC 21210 Warning Check Consistency Aborted NetRAID DAC Appendix A Event Codes Event Code Severity Description Agent 21211 Warning Check Consistency Corrected NetRAID DAC 21212 Warning Check Consistency Failed NetRAID DAC 21213 Warning Reconstruction Started NetRAID DAC 21214 Warning Reconstruction Completed NetRAID DAC 21215 Warning Reconstruction Failed NetRAID DAC 21216 Warning Physical Drive Predictive Failures NetRAID DAC 21217 Warning Physical Drive Failure Prediction Threshold Exceeded NetRAID DAC 21218 Warning Physical Drive Check Conditions NetRAID DAC 21219 Warning New Drive Inserted into Array NetRAID DAC 21220 Informational Disk Array Controller Battery Missing NetRAID DAC 21221 Informational Disk Array Contr
20. at 300 Baud To correct see 20202 above condition number 5 52 Chapter 7 Troubleshooting 20204 TAP No message go ahead Event code 20204 occurs when the Terminal Logon is not accepted This indicates that 1 Your terminal has required more information than HP TopTools Remote Control is configured to send 2 Your paging service provider is not completely adhering to the alphanumeric paging protocols If this appears to be the case call HP Technical Support 3 It is also possible that you are not dialing the correct modem access number Check to see if the number you are dialing responds with typical modem handshaking protocols If not call your pager service provider and double check to be sure you are dialing the correct modem access number Terminal Number 20205 TAP Message not accepted Event code 20205 occurs when a message is not accepted by the terminal 1 Your message exceeds the length number of characters per message of the service provider s limits Make sure that your service provider supports a message length of 80 characters 2 Your Pager ID number is invalid If you use multiple service providers make sure you have selected the correct service provider for the Pager ID or PIN number 3 Your service is currently not accepting messages Try to send your message later 4 Call your service provider and ask them to send you a test message This helps determine if the problem lies with your s
21. file is created and transferred to the designated directory Initiating a Remote Boot Using a Floppy Boot Image There are two ways to boot the HP NetServer using a remote boot image Remote Boot Option 1 requires hands on access at the HP NetServer Remote Boot Option 2 uses the HP TopTools Remote Control web interface Remote Boot Option 1 To use Remote Boot Option method you must have properly configured HP TopTools Remote Control Refer to Running the HP TopTools Remote Control BIOS Setup Program in Chapter 4 In Remote Boot Option 1 you start from the user interface stored in the HP TopTools Remote Control ROM based setup options 1 2 Boot the HP NetServer When the HP TopTools Remote Control banner appears press F3 when prompted You are presented with a menu of configurable options Enable the Remote Boot feature in the BIOS setup Be sure it is on Enter the filename of the boot image Supply the IP Address of the TFTP server That is identify the IP Address of the server where the remote boot image is located Reboot During the HP NetServer reboot a message indicates that the server is attempting to start from the designated boot image Remote Boot Option 2 The second remote boot method requires you to log onto the HP TopTools Remote Control web interface in order to set up a remote boot To set up a remote boot using the HP TopTools Remote Control user interface 1 From the HP TopTools
22. firmware or BIOS updates e Remotely power on power off power cycle or reset the server 35 Chapter 5 Logging In and Using the TopTools Remote Control Web Interface Logging In to HP TopTools Remote Control To initiate a connection to HP TopTools Remote Control from the remote client connect to HP TopTools Remote Control via LAN or modem connection as follows 1 If you are using a modem PPP at the remote client proceed to step 2 if you are not make your connection using the Dial Up Networking program Once connected you will see a modem connection icon on the task bar of your desktop proceed to step 2 IE 11 48PM 2 At the remote client start your web browser software Make sure that the proxy settings for your browser have been correctly set If your site uses a proxy server enter the IP address of the TopTools Remote Control card in the browser s exceptions list to bypass it 3 Enter the URL address of the HP TopTools Remote Control card which should be one of the following o If connecting via LAN enter the card s IP address for example http Kxx xxx xxx xxx or a host name if one has been assigned to HP TopTools Remote Control in your DNS server for example http cardname companyname com gt Ifconnnecting via PPP enter the card s PPP IP address that you entered when you ran the HP TopTools Remote Control BIOS setup for example http XXX XXX XXX XXX Once you are connected th
23. image is available in the base directory used by the TFTP server After the HP TopTools Remote Control processes a remote reboot the feature is disabled automatically so that the next boot will be a local boot You use the HP Copydisk utility to create a floppy image file The 1 44MB file created contains a sector by sector copy of the floppy plus a 32 byte copydisk header you can also use generic floppy image files no header created with other utilities The image file usually with the extension DSK when accessed via TFTP is interpreted by the HP NetServer with the HP TopTools Remote Control card as if it were a local floppy disk image Thus the HP NetServer boots using this image as if it were accessing a bootable disk stored in floppy drive A The ability to create a floppy boot image opens up powerful remote administration possibilities A system administrator can create boot floppy images to e update the server BIOS e change and or update software drivers boot your various diagnostic utilities e boot virus checking software 77 Appendix C Installing and Using TFTP NOTE Check the HP NetServer s BIOS Setup program typically accessed by pressing F2 when prompted during the boot process to ensure that the floppy drive is positioned at the top of the list of bootable devices in the boot order Creating a Floppy Boot Image Before you can create a boot image you must get a copy of the HP utility copydi
24. l lt R gt Remote Boot Settings lt X gt Exit Figure 4 2 Main Setup Screen The displayed value on any of the setting screens is updated as soon as an entered value is validated LAN Configuration For a remote connection to the TopTools Remote Control card via LAN the LAN Settings screen is used to set up the connector on the card If you are not sure how to set network parameters contact your network administrator for the correct network settings NOTE The HP TopTools Remote Control card requires its own unique IP address different from the server s IP address since it functions independently of the server on which it is installed Press the desired letter D I N or G on the keyboard to change one of your Local Area Network settings An entry window pops up that allows the entry of the new value Closing this entry window initializes the validation of the new entry If it is valid it will be updated on the corresponding setting screen otherwise an error message occurs Press M to return to the Main Setup Screen HP TopTools Remote Control for HP NetServers LAN Settings l lt D gt Enable DHCP DHCP is DISABLED l lt I gt Set IP Address 192 168 10 10 l lt N gt Set Netmask 255 255 255 0 l lt G gt Set Gateway 127 0 0 1 lt M gt Main Menu Figure 4 3 Local Area Network Configuration 25 Chapter 4 Setting Up the Remote Connection If DHCP is enabled the next time the HP TopTools R
25. stored under the base directory used by the TFTP server There are two different methods you can use to update HP TopTools Remote Control firmware e Update Option 1 requires hands on access to the NetServer e Update Option 2 uses the HP TopTools Remote Control web interface 75 Appendix C Installing and Using TFTP To configure the Remote Control card for firmware updates use one the following procedures Update Option 1 1 Shutdown and reboot the HP NetServer containing the HP TopTools Remote Control card 2 Enter the BIOS setup interface by pressing F3 when prompted during HP NetServer boot 3 Select lt F gt Firmware Update Settings and enter the IP address of the TFTP server and the filename of the firmware image The filename you enter should include a relative path from the base directory 4 Ensure the TFTP server is running 5 Select lt S gt Start Firmware Update Update Option 2 This option may be performed on a single card or if you have TopTools Device Manager multiple cards at once Instructions for a single card are listed here To perform this action on multiple cards refer to the TopTools Remote Control online help 1 From the HP TopTools Remote Control software interface click the Configuration tab 2 Then click the Card Info button 3 In the Card Maintenance section fill in the IP address of the TFTP server and the filename of the firmware The filename you enter should in
26. via LAN or modem connection 1 If you are using a modem PPP at the remote client proceed to step 2 if you are not make your connection using the Dial Up Networking program Once your connection has been established proceed to step 2 At the remote client start your web browser software Chapter 1 Quick Start Enter the URL address of the HP TopTools Remote Control card which should be one of the following If connecting via LAN enter either the card s IP address for example http xxx xxx xxx xxx or a host name if one has been assigned to the HP TopTools Remote Control card in your DNS server for example http cardname companyname com If connecting via modem enter the card s PPP IP address that you entered when you ran the HP TopTools Remote Control BIOS setup for example http xxx Xxx XXX Xxx Once you are connected the TopTools Remote Control Identity page is displayed in your browser window see Figure 5 1 Click the Configuration Tab The login prompt is displayed In the User Name field enter a valid administrator name For your first login the factory default name is ADMIN At the password prompt enter the password that belongs to the administrator name For your first login the factory default password is ADMIN NOTE The user ID and the access password for HP TopTools Remote Control software are case sensitive To avoid a potential security breach allowing someon
27. your TopTools Remote Control Card From Control PanellModems select on your modem Click Properties Select the Connection tab Click Advanced Then add the following string in the extra settings field x3 amp c0 amp d0 The dialback feature cannot function properly if you do not enter this string in the Extra Settings field as indicated 3 Configure Dial Up Networking by double clicking the My Computer icon and then Dial Up Networking NOTE If you wish to configure dialback with the HP TopTools Remote Control card you need to login to the card first and set the dial back number under Configuration Users 4 In the Dial Up Networking window include phonebook entry and dialing information 30 Chapter 4 Setting Up the Remote Connection S Dial Up Networking Phonebook entry to dial Modem ha Phone number preview 444 5555 Dialing from My Location Figure 4 9 Example Configuring Dial Up Networking in Windows NT 4 0 5 Under More select Edit entry and modem properties Here you can set up modem configuration using the Basic tab 6 Click the Server tab to specify the dial up server type network protocols and compression Make sure your settings match the following figure If you have Windows 95 make sure you do not check the Login to network option 31 Chapter 4 Setting Up the Remote Connection New Phonebook Entry PPP Windows N
28. 114 Warning SCSI Device Recovered SCSIFLT SMART 21115 Warning SCSI Device Changed SCSIFLT SMART 21116 Warning SCSI Device SMART Failure Event SCSIFLT SMART 21117 Informational ASPI Database is Cleared SCSIFLT SMART 21118 Critical ASPI has Crashed SCSIFLT SMART 21119 Warning No Memory Left for ASPI Operations SCSIFLT SMART 21120 Warning Unable to Open ASPI File for Writing SCSIFLT SMART 21121 Warning Unable to Open ASPI File SCSIFLT SMART 21122 Warning ASPI Device File Does Not Exist SCSIFLT SMART 21123 Warning ASPI Memory Allocation is Failing SCSIFLT SMART 21124 Warning ASPI Unable to Read Database File SCSIFLT SMART 21125 Warning ASPI Database is Corrupted SCSIFLT SMART 21126 Informational ASPI Initializing SCSIFLT SMART 21130 Informational SCSIFLT SMART Agent is Down SCSIFLT SMART l 21131 Informational SCSIFLT SMART Agent is Up SCSIFLT Appendix A Event Codes Event Code Severity Description Agent SMART 21138 Informational Host Adapter Discovered SCSIFLT SMART 21139 Informational Host Adapter Changed SCSIFLT SMART 21140 Critical Host Adapter Failed SCSIFLT SMART 21141 Informational Host Adapter Recovered SCSIFLT SMART 21142 Warning SCSI Device Failed SCSIFLT SMART 21143 Warning SCSI Device Discovered SCSIFLT SMART 21144 Warning SCSI Device Recovered SCSIFLT SMART 21145 Warning SCSI Device Changed SCSIFLT SMART 21146
29. 1909 Critical Rebuild failed due to new physical device FCARRAY l 21910 Critical Rebuild failed due to logical device failure FCARRAY 21911 Critical A physical device failed FCARRAY 21912 Informational A physical device was found Event not to be logged FCARRAY 21913 Informational A physical device is gone FCARRAY l 21914 Informational A physical device is unconfigured FCARRAY 21915 Informational Physical device expand capacity started FCARRAY 21916 Informational Physical device expand capacity finished FCARRAY 21917 Critical Physical device expand capacity failed FCARRAY 21918 Critical Command to physical device timed out FCARRAY 21919 Critical Physical device command aborted FCARRAY 21920 Informational Command was retried FCARRAY 21921 Informational Parity Error FCARRAY 21922 Informational Soft Error FCARRAY 21923 Informational Miscellaneous error FCARRAY 21924 Informational Physical Device Reset FCARRAY 21925 Informational A physical device became an active spare FCARRAY 21926 Informational A physical device became a warm spare FCARRAY 21927 Informational Request Sense data present FCARRAY 21928 Informational Consistency check started FCARRAY 21929 Informational Consistency check completed with no errors FCARRAY 21930 Informational Consistency canceled FCARRAY 21931 Critical Consistency check completed with an error FCAR
30. 3 amp K3 amp C1 amp Q5 C3B0 amp D3S37 0 56K FAX K56Flex Motorola ATQOV1X4S0 3 amp K3 amp C1 C2 C3 MS 11 ModemSURFR 56K MultiTech MT1432L ATQO amp QIV1X4S0 3 amp E4 amp C1 BAO0 amp EI amp E13 amp D3B0 MultiTech MT2834BA MultiTech ATQOV1X4S0 3 amp K3 amp C1 amp Q5 N2 C3 amp D3B0 MS 11 MT5600ZDXV K56flex Microcom DeskPorte ATQOV1X4S0 3 G0 amp K3 amp C1 amp Q5 C3 amp D3B0 MS 11 1 28 8S 14 4S USR Sportster 56K ATQOV1X4S0 3 amp H1 amp R2 amp C1 amp B1 amp M5 amp K2 amp D3B0 amp NO Faxmodem X2 USR Sportster 33 6 ATQOV1X4S0 3 amp H1 amp R2 amp C1 amp B1 amp M5 amp K2 amp D3B0 amp NO Faxmodem USR Courier ATQO amp A1V1X4S0 3 amp H3 amp R2 amp 10 amp C1 amp B1 amp M5 amp K1 amp D2B0 amp NO V Everything 33 6 28 8 ZyXEL Omni 288S ATQO amp Q1IV1X4S0 3 amp E4 amp C1 BAV amp E1 amp E13 amp D3B0 ATQOV 1X4S0 3 amp H3 amp C1 amp B1 amp K4 amp D3IBO amp NO 71 Appendix B Recommended Modems Getting the Latest Recommended Modems List An updated list of recommended modems may be found on the HP NetServer Tested Products List To review the Tested Products List go to either HP NetServer Navigator CD To access the modem list from the HP NetServer Navigator CD 1 Insert the HP NetServer Navigator CD into a client with a CD ROM drive 2 Run Windows Explorer and double click on the TPL HLP file located in the TPL directory e HP web site For the most up to date mo
31. HP TopTools Remote Control User Guide HEWLETT CA PACKARD HP Part Number D6028 90004 Printed June 1999 Notice The information contained in this document is subject to change without notice Hewlett Packard makes no warranty of any kind with regard to this material including but not limited to the implied warranties of merchantability and fitness for a particular purpose Hewlett Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing performance or use of this material Hewlett Packard assumes no responsibility for the use or reliability of its software on equipment that is not furnished by Hewlett Packard This document contains proprietary information that is protected by copyright All rights are reserved No part of this document may be photocopied reproduced or translated to another language without the prior written consent of Hewlett Packard Company Microsoft and MS DOS are U S registered trademarks of Microsoft Corporation Windows and Windows NT are trademarks of Microsoft Corporation Netscape and Netscape Navigator are registered trademarks of Netscape Communications Corporation in the United States and other countries Novell and NetWare are registered trademarks of Novell Inc Pentium is a registered trademark of Intel Corporation UNIX is a registered trademark in the United States and other countries licensed exclusively through X Open
32. PCI card in your server refer to the user guide supplied with your server See Appendix D Technical Specifications for information about the power requirements for HP TopTools Remote Control WARNING Hazardous voltages are present inside the server Always disconnect AC power and unplug external connecting cables from the HP NetServer while working inside the unit Serious injury may result if this warning is not observed Connecting the I C Cable to the Server After you have physically installed the HP TopTools Remote Control card into your server you must cable the card to the server s system board One end of the supplied I C IPMB cable should already be connected to the Remote Control Card see previous section Connect the other end to the PC IPMB connector on the server Chapter 3 Hardware Installation and Configuration NOTE The I C cable is both color coded and keyed to plug in to the P C IPMB connector only one way HP does not support installations of the HP TopTools Remote Control card in systems that do not include the C IPMB feature Currently these include systems such as the HP NetServer LC 3 LH 3 and LH 4 To find out if your server includes an C IPMB connector refer to your server documentation Connecting an Optional AC DC Adapter In addition to the battery pack you may purchase an external AC DC 5 volt adapter and use it to supply power to the HP TopTools R
33. RAY 21932 Critical Consistency check failed due to logical device FCARRAY 21933 Critical Consistency check failed due to physical device failure FCARRAY 21934 Non recoverable Logical device became off line FCARRAY 21935 Critical Logical device became critical FCARRAY Appendix A Event Codes Event Code Severity Description Agent 21936 Informational Logical device became on line FCARRAY l 21937 Informational Automatic rebuild started FCARRAY l 21938 Informational Manual rebuild started FCARRAY l 21939 Informational Rebuild completed FCARRAY l 21940 Informational Rebuild canceled FCARRAY l 21941 Critical Rebuild error FCARRAY l 21942 Critical Rebuild failed due to new physical device FCARRAY l 21943 Non recoverable Rebuild failed due to logical device failure FCARRAY l 21944 Informational A logical device initialization started FCARRAY l 21945 Informational A logical device initialization completed FCARRAY l 21946 Informational A logical device initialization was canceled FCARRAY l 21947 Critical A logical device initialization failed FCARRAY l 21948 Informational A logical device was found event not to be logged FCARRAY l 21949 Informational A logical device is gone FCARRAY l 21950 Informational E
34. Remote Control card is powered up a built in self test procedure automatically executes Diagnostic LEDs ___ RS 232 port un LAN LEDs i Al E M Figure 3 6 HP TopTools Remote Control PCI Card LEDs 21 Chapter 3 Hardware Installation and Configuration Self Test Power Up Sequence During the HP TopTools Remote Control card s self test observe the diagnostic LEDs located just above the card s RS 232 port refer to Figure 3 6 1 The green heartbeat LED and the red error LED switch on for about 10 seconds 2 Ifno errors are detected the green heartbeat LED flashes every 5 seconds indicating normal operation After initial power up the red LED should not be visible 3 If after power up the red error LED switches on a problem with the HP Remote Control card is indicated Refer to Appendix F for detailed information about blinking LED failure codes Before you can use HP TopTools Remote Control an independent communications link LAN or modem must be set up cabled and properly configured Proceed to the next chapter for detailed instructions on how to set up a remote connection to the HP TopTools Remote Control card 22 Setting Up the Remote Connection This chapter describes how to cable and configure the remote communications link to HP TopTools Remote Control card LAN or modem Once communicati
35. T Windows 95 Plus Internet ha Figure 4 10 Define the Dial Up Server Type 7 Click the TCP IP Settings button see Figure 4 11 Select the Server assigned IP address option The client will automatically get an IP Address from the HP TopTools Remote Control card Check Specify name server addresses and make sure all DNS and WINS entry fields are set to zero 0 Uncheck Use default gateway on remote network Click OK NOTE The card derives the address using the PPP IP Address of the card which it increments by 1 If the resulting address is equal to 0 or 255 it is incremented by 1 again 32 Chapter 4 Setting Up the Remote Connection PPP TCP IP Settings 21x Server assigned IP address Specify an IP address Fuedaress 0 0 0 0 Server assigned name server addresses Primary DNS 0 0 0 0 Secondary DNS 0 0 0 0 Primary WINS 0 0 0 0 Secondary WINS 0 0 0 0 M Use IP header compression T Use default gateway on remote network cea Figure 4 11 Define TCP IP Settings 8 Click the Script tab To expedite the TopTools Remote Control login process use the script provided by HP included on the HP NetServer Navigator CD in ttrc us ttrc scp Copy this script file to your remote client and enter that path in the script dialog box 33 Chapter 4 Setting Up the Remote Connection Edit Phonebook Entry Figure 4 12 Co
36. TP server to the programmable ROM see Appendix C for details When available new firmware versions can be obtained from the HP web site SNMP support HP TopTools Remote Control includes SNMP support embedded in firmware on the Remote Control card SNMP queries MIB II provide seamless integration with any SNMP management platform including HP TopTools and HP OpenView SNMP traps that occur during a server hang or power down may be forwarded to a management console of your choosing These management solutions provide in band network connected monitoring of your servers DHCP support DHCP is based on a client server paradigm in which the HP TopTools Remote Control card contacts a DHCP server for configuration parameters The DHCP server is typically centrally located and operated by the network administrator The HP TopTools Remote Control card can be reliably and dynamically configured with parameters appropriate to the current network architecture These parameters are the IP address subnet mask and default gateway HP TopTools Remote Control System Requirements Minimum Server Requirements To install and use HP TopTools Remote Control you will need e An HP NetServer system that supports C IPMB and has an available PCI slot NOTE The HP TopTools Remote Control card is only supported in HP NetServers that support the I C IPMB Currently these include systems such as the HP NetServer LC 3 LH 3 and LH 4 If you don t ha
37. able to replace the media within a reasonable amount of time Customer s alternate remedy shall be a refund of the purchase price upon return of the product and destruction of all other non removable media copies of the software product Notice of Warranty Claims Customer must notify HP in writing of any warranty claim not later than thirty 30 days after the expiration of the warranty period Limitation of Warranty HP makes no other express warranty whether written or oral with respect to this product Any implied warranty of merchantability or fitness for a particular purpose is limited to the 90 day duration of this written warranty Some states or provinces do not allow limitations on how long an implied warranty lasts so the above limitation or exclusion may not apply to you This warranty gives specific legal rights and you may also have other rights that vary from state to state or province to province Limitation of Liability and Remedies The remedies provided above are Customer s sole and exclusive remedies In no event shall HP be liable for any direct indirect special incidental or consequential damages including lost profit whether based on warranty contract tort or any other legal theory Some states or provinces do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you Obtaining Warranty Service You may obtain Warranty ser
38. access for up to 16 users providing them with individual login identification encrypted password and privileges User privileges define the right to perform a specific action for example powering down the server Use management can thus be set up by an administrator at a remote site without compromising network security The TopTools Remote Control login procedure is protected so that the password is not sent across the LAN Dialback option If a user is using modem communications the HP TopTools Remote Control card may be configured for dialback Dialback authorization requires the user s ID If the ID matches an entry in the user database HP TopTools Remote Control initiates an automatic call back via the external modem connected to the card Server Performance Monitoring HP TopTools Remote Control monitors I O performance by gathering statistics on PCI bus usage The following server operations and conditions are monitored e Bus utilization The ratio of use to total PCI cycles This is an indicator of the server s I O load e Bus efficiency The ratio of the amount of data transferred throughput to total PCI data transfer capacity This is an indicator of how effectively the server s PCI devices are using the bus HP TopTools Remote Control monitors the following conditions Environment monitoring HP TopTools Remote Control displays sensor values for each sensor in the server These include sensors for voltages tempera
39. arning Deferral errors exceeded absolute threshold NIC l 21350 Warning No ECB errors exceeded absolute threshold NIC l 21351 Warning Rx overflow errors exceeded absolute threshold NIC l 21352 Warning Utilization count exceeded absolute threshold NIC l 21353 Warning Active NIC in Redundant group failed NIC l 21354 Warning Failed NIC in redundant group became operational NIC l 21355 Warning Standby NIC in redundant group failed NIC l 21356 Critical All NICs in redundant group failed NIC l 21360 Warning Received errors exceeded delta threshold NIC l 21361 Warning Transmit errors exceeded delta threshold NIC l 21362 Warning Adapter reset errors exceeded delta threshold NIC l 21363 Warning Alignment errors exceeded delta threshold NIC l 21364 Warning Giant frame errors exceeded delta threshold NIC l l 21365 Warning Hardware mismatch errors exceeded delta threshold NIC l 21366 Warning Late collision errors exceeded delta threshold NIC l 21367 Warning Excessive collision errors exceeded delta threshold NIC l 21368 Warning Carrier sense errors exceeded delta threshold NIC l 21369 Warning Deferral errors exceeded delta threshold NIC l 21370 Warning No ECB errors exceeded delta threshold NIC l 21371 Warning Rx overflow errors exceeded delta threshold NIC l 21372 Warning Utilization count exceeded delta thresh
40. attery cable can damage the battery pack For detailed information about battery operation replacement recycling and disposal see Appendix E Connecting the IC Cable to the Remote Control Card HP TopTools Remote Control provides an I C IPMB interface This 4 pin connector provides access to the I C IPMB bus on the server system board It allows remote monitoring of all sensors for example voltages and temperatures built into the system board as well as access to the System Event Log SEL and control of the front panel power and reset buttons Before installing the HP TopTools Remote Control card in the server you need to connect the I C cable to the card To connect the I C cable 1 Locate the I C cable connector on the HP TopTools Remote Control card You ll find it next to and just below the battery pack connector Refer to Figure 3 2 12C IPMB connector Figure 3 2 Locating the I C IPMB Connector 18 Chapter 3 Hardware Installation and Configuration 2 Plug in either end of the PC cable HP Part Number 5183 6569 Note 12C cable end connectors are identical Figure 3 3 IC cable Installing the TopTools Remote Control Card in the Server The exact procedure for installing the HP TopTools Remote Control PCI card depends on your particular server model For specific information about installing a
41. ature 15 35 degrees C ambient 4 8V 1100 mAh Provides up to one hour of standby usage 85 Appendix D Technical Specifications Feature Description Optional AC DC Input voltage 100 240 V AC 50 60 Hz Power Adapter Output voltage 5V 5 Output current 2 0 A max Operating temperature 0 degrees to 40 degrees C Certification CSA C22 2 No 950 95 EN 60950 CE For optimal battery lifetime the temperature inside the server should be maintained below 40 degrees C and should never exceed 50 degrees C 86 E Battery Operation The HP TopTools Remote Control card includes a rechargeable Nickel Metal Hydride NiMH battery pack that ensures a supply of power to the card components This battery pack contains four cells and is rated at 4 8V at 1100mAH In case of a loss of AC power to the server or a power supply failure the battery continues to power the HP TopTools Remote Control for up to one hour The battery pack which is attached to the card with two plastic darts is designed for easy removal and replacement by the customer NOTE HP TopTools Remote Control can continue to perform its functions with a non operating battery as long as power is being supplied to the server or power is being applied by the optional external AC DC adapter Safety To reduce the possibility of an electric shock from the local area network plug the computer into an AC outlet before connecting to the network Likewise
42. clude a relative path from the base directory 4 Ensure the TFTP server is running 5 To start the firmware update click Update For example if the TFTP server used t tp public as its root and the firmware image file is named tftp public hp fw ttre us ttre_rom bin you would enter the file name as hp fw ttre us ttre_rom bin An update can also be performed using a firmware image file and TFTP server at a remote client see Figure C 1 76 Appendix C Installing and Using TFTP NOTE HP recommends that you do not update the HP TopTools Remote Control card firmware if the link between the TFTP server and the HP NetServer is a dial up network connection A disconnection during an update can leave the HP TopTools Remote Control card partially updated and you would need to repeat the update before proceeding A firmware update takes approximately one minute over a 10Base T LAN connection After the update has completed the HP TopTools Remote Control will be reset in order to start the new firmware Using the HP TopTools Remote Control Remote Boot Feature You can use the HP TopTools Remote Control to remotely boot the HP NetServer in which you have installed the HP TopTools Remote Control card The card boots the HP NetServer using a boot floppy image located on a TFTP server Starting an HP NetServer from a remote boot image requires that you have already created an alternate bootable floppy image file and that this
43. control functions are disabled when the server s keyboard lock is on To turn off keyboard lock either execute a remote Reset or type in the keyboard lock password using Text Remote Control Verify that the I C cable is properly connected both to the HP TopTools Remote Control card and to the HP NetServer s system board If you are a member of the User group controlling server power functions is not one of your privileges Some of my remote control functions appear to be disabled If the server s power goes down some HP TopTools Remote Control functions that require the server to be powered up are also suspended including console redirection PCI Bus Utilization monitoring and server resets The battery will still allow you to connect to the card and perform functions which don t require the server to be powered on The card does not accept a new connection even if have closed a previous connection The HP TopTools Remote Control card allows a maximum of 30 HTTP connections to be opened at the same time If you are closing an HTTP connection it may take about two minutes until the socket disappears During this time a new connection may be rejected if the total amount of active sockets is greater than 30 While using the Netscape browser resizing of the window logs me out If the Netscape client browser window displaying the TopTools Remote Control page is resized or refreshed the remote client will be logged out for se
44. curity reasons Please login again using your login name and password 55 Chapter 7 Troubleshooting forgot my password and can no longer log into the card If you are the TopTools Remote Control card administrator and have forgotten your password there is a special utility on the HP NetServer Navigator CD that will allow you to reset the TopTools Remote Control user database back to the factory defaults Login ADMIN Password ADMIN Note that doing this will erase all existing user account information To reset the database go to the server with the TopTools Remote Control card Insert the HP NetServer Navigator CD L 16 00 or above and reboot the server Then find and run the Reset TopTools RCC User Database utility under NetServer Utilities or Toolbox from the Navigator Main Menu 56 A Event Codes The table below describes the event codes that can be listed in the event log and optionally directed to specified users via e mail or pager When the HP TopTools Remote Control card sends notification about a server event it includes the server identifying number and a five digit code identifying the event If you use email or a TAP pager you will receive the server name and some descriptive text as well In the Severity column an asterisk indicates that the severity rating depends on particular data for the event The final column indicates which NOS agents need to be loaded on the HP NetServer before the par
45. dem list go to HP s web site Open your browser and enter the following URL http www hp com netserver support compatibility compatibility asp Refer to the HP NetServer Tested Products Lists 72 C Installing and Using TFTP Overview What Is TFTP TFTP the Trivial File Transfer Protocol allows the HP TopTools Remote Control card to access boot floppy images and new firmware images stored at a LAN or modem connected computer TFTP is built on top of TCP IP and is functionally a subset of FTP As its name indicates this protocol is used to transfer data between a TFTP server and either the HP TopTools Remote Control or some other device that acts as the TFTP client NOTE TFTP and the HP TopTools Remote Control card depend on the TCP IP protocol If you are able to view the HP TopTools Remote Control user interface on your remote computer this protocol is already functioning correctly If not modification of either your browser or networking environment may be required HP TopTools Remote Control uses the TFTP service to e Access boot floppy images that allow administrators to help diagnose HP NetServer problems and update the server BIOS e Update HP TopTools Remote Control firmware TFTP file transfer consists of client side and server side components Because the HP TopTools Remote Control card has the client TFTP service built into its firmware you can use TFTP to transfer either firmware images or b
46. downloadable from Netscape s web site www netscape com NOTE Netscape 4 5 does not allow for independently resizing Java applets inside HTML frames 14 Hardware Installation and Configuration This chapter provides instructions for installing the HP TopTools Remote Control card in a server and setting up a hardware connection that permits remote management of the server See Chapter 4 for information on setting up HP TopTools Remote Control management software Installation and configuration of the hardware includes Verifying and if necessary updating system BIOS for compatibility with HP TopTools Remote Control Preparing the HP TopTools Remote Control card Installing the HP TopTools Remote Control card Verifying that the HP TopTools Remote Control card has been installed correctly Running the HP TopTools Remote Control BIOS setup program Chapter 3 Hardware Installation and Configuration Verifying and Updating the Server s System BIOS To verify that the server s system BIOS is compatible with HP TopTools Remote Control 1 Insert the HP NetServer Navigator CD supplied with HP TopTools Remote Control in the NetServer s CD ROM drive and reboot The Navigator CD boots and automatically verifies that the system BIOS and firmware are compatible with HP TopTools Remote Control 2 Ifthe system BIOS or associated firmware is out of date or otherwise incompatible update it 3 When you have finish
47. e Battery Initialization If the server s power is interrupted HP TopTools Remote Control automatically switches to battery operation HP TopTools Remote Control logs the event and generates an alert if so configured In addition some HP TopTools Remote Control functions that require the server to be powered up are also suspended including console redirection PCI Bus Utilization monitoring and server resets If a remote connection is active when power is interrupted the connection will be maintained The HP TopTools Remote Control card will continue to function for at least one hour on battery power NOTE If you are using an external modem with HP TopTools Remote Control the modem won t have access to battery power To guarantee power to an external modem use a modem that is attached to an Uninterruptible Power Supply UPS Life Expectancy The life expectancy of the battery pack varies depending on temperature extremes and number of charging cycles experienced by the cells A nominal life expectancy is over two years If the card provides less than half an hour of operation while operating on battery power it may be time to replace the battery pack 88 Appendix E Battery Operation Replacement To replace the HP TopTools Remote Control battery pack Part No 5183 6570 contact your HP Sales and Service office In the U S call 800 227 8164 To order a replacement battery pack from Hewlett Packard refer to i
48. e HP TopTools Remote Control card where it is then supplied to the HP NetServer as a boot image The HP NetServer boots the DOS disk and executes the autoexec bat file It creates a c temp directory copies the new driver there and brings up the NetWare startup ncf file in the DOS editor The administrator uses Text Remote Console to modify the path to the SCSI driver LOAD c temp aic7870 dsk SLOT 10001 The administrator saves the file exits the editor and runs server exe to start the NetWare server 83 D Technical Specifications This appendix provides specifications for the HP TopTools Remote Control PCI card Feature Description On Board Features 32 bit PCI Bus Master board occupies a single slot with 64 bit form factor External 9 pin RS 232 connector External RJ45 for 10Base T 10Mbit LAN connector Rear panel connector for AC DC adapter PC IPMB interface connector 4 MB Static RAM memory 2 MB of Flash ROM memory firmware is customer upgradeable Physical Short PCI card Characteristics Environmental Operating temperature 5 35 degrees C ambient Conditions Non operating temperature 40 degrees to 65 degrees C Operating humidity 20 to 80 Non operating humidity 95 non condensing Operating altitude 3 046 m Non operating altitude 12 200 m Power 2 Aat 5 V 10 W maximum Consumption 250 mA at 12 V Battery Custom NiMH rechargeable 4 cell battery Operating Temper
49. e Redirection Using pecANYWHERE32 To complete configuration of the connection item proceed to the appropriate section below LAN Connection 1 Highlight the TCP IP option in the list of connection devices and click Details 2 Enter Gateway information if necessary then click OK 3 Identify the Host PC s name or IP Address for the host HP NetServer then click Next If you leave this field blank ppeANYWHERE32 provides a list of available server Hosts when you run this connection item Be sure not to use the HP TopTools Remote Control card s IP Address 4 Uncheck Automatically begin remote control session upon Wizard completion then click Finish 5 Optional To automate login to the host HP NetServer right click the connection item you just created and click Properties then the Settings tab Fill in the Login information section NOTE If you intend to access the server through the LAN exclusively skip the following Modem Connection section and proceed to Finishing Your Connection Items Modem Connection 1 Highlight an installed modem from the list of connection devices and click Details Microsoft Windows 95 and NT 4 0 present you with a pre configured list of Unimodem entries for your selection 2 Check to be sure that the Maximum speed field corresponds to the capabilities of the installed modem you selected 3 Enter the phone number of the HP TopTools Remote Control card s mod
50. e TopTools Remote Control Identity page is displayed in your browser window see Figure 5 1 36 Chapter 5 Logging In and Using the TopTools Remote Control Web Interface Click here for HP TopTools Remote Control Online Help Z ncmain_id html Microsoft Internet Explorer File Edit View Go Favorites Help Qs Status OK HP TopTools tg HEWLETT PA PACKARD Card Information Name Server One TTR Card Description HP 6110A TopTools Remote Control Location Building 44 Pillar E7 Contact John Smith Administrator Phone Number Ext 2345 MAC Address 00 60 b0 d0 06 14 IP Address 15 91 95 13 Serial Number 00175 Versions W00 09 70a CORE WO0 07 02 System Information Server Name Server One Server IP 15 91 95 15 l Applet started E Internet zone Figure 5 1 HP TopTools Remote Control Web Interface Software 4 Click the Configuration tab The login prompt is displayed 5 In the User Name field enter a valid administrator name For your first login the factory default name is ADMIN 6 At the password prompt enter the password that belongs to the administrator name For your first login the factory default password is ADMIN NOTE The user ID and the access password for HP TopTools Remote Control software are case sensitive To avoid a potential security breach allowing someone to log in using the defaults your first task should be to set up an administrator for the card Under Confi
51. e card via a dial up modem How HP TopTools Remote Control Works HP TopTools Remote Control operates independent of the server It has its own processor chip a serial and LAN port and interface These are completely separate from the server and the server s Network Operating System NOS The benefit to network administrators is comprehensive remote server management even in the event of a downed server Thus HP TopTools Remote Control frees system administrative staff from direct round the clock server monitoring When HP TopTools Remote Control detects a problem it immediately notifies the assigned administrator by sending a notification message that identifies the server and the nature of the problem using one or more of the following methods E mail server ID and short text message identifying the problem e Numeric page server ID and five digit event code e Alphanumeric page server ID and short text message identifying the problem Regardless of location an administrator can log in to the server using a standard web browser and run HP TopTools Remote Control software to identify and in many cases correct server problems See Figure 2 1 Chapter 2 Introducing TopTools Remote Control User receives an email or a page shown below that identifies the server and the event code that triggered the notification 1 19010 90021 Memory error When a notification enabled ii E MAM 5 digit 5 digitcode Text descript
52. e client software is already built into the firmware of the HP TopTools Remote Control card e TFTP server software tftpserv exe To run tftpserv you need one of the following operating systems Microsoft Windows NT 4 0 Microsoft Windows NT 3 51 Microsoft Windows 95 or 98 TFTP server software requires TCP IP availability on the computer on which it will run Starting the TFTP Server To start the supplied TFTP server you must execute the program tftpserv exe on the server in a DOS window or using the Run command from the Windows Start menu Usage is as follows tftpserv exe root where root indicates the base directory from which a client can retrieve files If you do not specify root the directory containing the tftpserv exe file is used as the base directory A TFTP client can request files within the base directory or its subdirectories but does not have access to lower directories The server software enables the base directory to act only as a file source not as a file destination Updating HP TopTools Remote Control Firmware If a new or backup version of the HP TopTools Remote Control card firmware is stored on the TFTP server you can download the update to your HP TopTools Remote Control card This must be done over the LAN Firmware update of the TopTools Remote Control card is not supported using a PPP connection To update the HP TopTools Remote Control firmware you must have a firmware image file
53. e to log in using the defaults your first task should be to set up an administrator for the card Under Configuration User create a new user assigned to the Administrator group and assign a new password Then delete the default ADMIN user account Once logged into the HP TopTools Remote Control web interface create your user groups and set your communication and notification preferences If you have HP TopTools Device Manager you can perform some administration actions on multiple cards at once See online help for details click the button in the upper right corner of the browser window You are now logged on to HP TopTools Remote Control For a description of features see the section HP TopTools Remote Control Features and Functions in Chapter 2 Introducing HP TopTools Remote Control HP TopTools Remote Control combines an intelligent PCI card and integrated software that provides powerful remote server management Management capabilities include server status monitoring configurable event notification and diagnostic features The card s remote management capabilities are accessed using standard web browser software HP TopTools Remote Control consists of e The HP TopTools Remote Control card A PCI card that plugs into your HP NetServer It includes an independent processor and draws power from the server s PCI bus If necessary however the card can also draw power from an on board battery pack or from an op
54. ed remove the HP NetServer Navigator CD and reboot the system Preparing the HP TopTools Remote Control Card The HP TopTools Remote Control card can function independently of the server s power state on or off Power for the card can be supplied through the use of the included rechargeable on board battery pack and or an optional external AC DC adapter For example if the server power is not available due to a power failure HP TopTools Remote Control switches automatically to an alternate source The first priority is to use the external AC DC adapter if an AC DC adapter is not available it uses the battery NOTE Without an external AC DC adapter the battery pack is able to power the HP TopTools Remote Control card for about one hour in case of a server power failure When the server s power is on the battery recharges off the server s PCI bus Mounting the Battery Pack The battery pack must be mounted on the HP TopTools Remote Control card before the card is installed in the server Note that the battery s sides are slotted so that it can slide onto the printed circuit board as shown in Figure 3 1 16 Chapter 3 Hardware Installation and Configuration CAUTION The HP TopTools Remote Control card is sensitive to static electricity and can easily be damaged by improper handling Use of an antistatic service kit such as 3M 8501 8502 8505 or equivalent is recommended To mount the ba
55. ed on one HP NetServer system that includes the HP TopTools Remote Control card Additional licenses for ppANYWHERE32 must be purchased from Symantec in order to install it on other HP NetServer systems e The Remote Client communications software Symantec s pcAN YWHERE3 product supplied by HP may be used on one remote personal computer workstation Additional licenses for ppeANYWHERE32 must be purchased from Symantec in order to install it on other personal computer workstations Ownership The Software is owned and copyrighted by HP or its third party suppliers Your license confers no title or ownership in the Software and is not a sale of any rights in the Software HP s third party suppliers may protect their rights in the event of any violation of these License Terms Copies and Adaptations You may only make copies or adaptations of the Software for archival purposes or when copying or adaptation is an essential step in the authorized Use of the Software You must reproduce all copyright notices in the original Software on all copies or adaptations You may not copy the Software onto any public network 99 Appendix H Software License Warranty Regulatory and Support No Disassembly or Decryption You may not disassemble or decompile the Software unless HP s prior written consent is obtained In some jurisdictions HP s consent may not be required for limited disassembly or decompilation Upon request you will provide
56. eed to Chapter 5 Setting Up to Use an External Modem You can communicate with a remote client by connecting an external modem to the card s serial communications port A modem connection at the remote client is required to complete the data link The following figure illustrates this type of connection joining the server and the remote client See Appendix B for information on modem support for HP TopTools Remote Control Remote Client PC Server Figure 4 8 Remote Connection Through an External Modem 29 Chapter 4 Setting Up the Remote Connection NOTE HP recommends that you supply power to your external modem from an Uninterruptible Power Supply UPS so that you can be notified in case of an AC line power failure Remote Client Configuration PPP Dial Up Networking This section describes using dial up networking for a Windows NT 4 0 client Windows 95 and 98 configuration steps are similar For other operating systems refer to your system documentation for instructions on how to set up a PPP connection In Windows NT 4 0 after running the TopTools Remote Control BIOS setup program to configure the card for PPP communication do the following to set up the remote client for PPP communication with the TopTools Remote Control card 1 The Dial Up Networking feature must be installed and a modem must be configured through the Windows Control Panell Modems program 2 If you want to set up dialback with
57. em then click Next 4 Uncheck Automatically begin remote control session upon Wizard completion then click Finish 48 Chapter 6 Setting Up NT Graphics Console Redirection Using pecANYWHERE32 Customizing Your Connection Items If you want to rename a connection item right click it select Rename and type in a new name You can also copy paste and reconfigure a connection item to create an icon for each server you manage Installation and configuration of ppeANYWHERE3 at the client is now complete Proceed to the next section for instructions on the use of pcANYWHERE23272 to redirect the NT graphics console Using NT Graphics Console Redirection From your remote client to enable graphics console redirection the ability to redirect what s graphically displayed on your server either over the LAN or via modem follow the directions listed below For a LAN connection To initiate NT remote control via the LAN connection do not go through the TopTools Remote Control web interface Simply run the ppeANYWHERE32 application at your client Click the Remote Control action button Then double click the connection item you created for the server you want to manage Your NetServer s console is immediately redirected to your client For a Modem connection 1 From your remote client connect to server s HP TopTools Remote Control card using dial up networking 2 Once a connection is established use your web browser
58. emote Control card even if the server s power is down The optional AC DC adapter HP part number D6138A is available from your authorized HP dealer HP recommends use of the adapter when you want to extend the card s remote power on feature beyond the limits of the battery pack s capability 30 to 60 minutes 100 240VAC 5V 45 50 60Hz 2 0A Max re ee Figure 3 4 AC DC Adapter for HP TopTools Remote Control card 1 Plug the optional AC DC adapter into an available power receptacle or Uninterruptible Power Supply UPS 2 Plug the power supply cable into the 5 volt DC input on the rear bracket of the HP TopTools Remote Control card 20 Chapter 3 Hardware Installation and Configuration 5 volt DC input Figure 3 5 Plugging in the Optional AC DC Adapter 3 HP recommends that you attach the AC DC adapter directly to the server housing using tie wraps to ensure that the power supply cable to the card isn t accidentally disconnected CAUTION Do not power down a server with an installed HP TopTools Remote Control card if the card s battery is weak and the card does not have an AC DC adapter plugged in In such a case you will not be able to remotely connect to the server until someone goes to the server site and powers the unit back on Verifying Card Installation Each time the HP TopTools
59. emote Control card reboots it will obtain its network settings including its IP address from the DHCP server The card will attempt to keep the assigned network settings for as long as possible so you won t need to go back into the card s BIOS setup program to view a new IP address or view the card s new address via HP TopTools Device Manager every time the card reboots If for some reason the IP address on the card changes an event will be generated warning you of the change You may configure the card to page you for this event NOTE The TopTools Remote Control card always requests the maximum lease time for network settings so that they do not change It will also attempt to renew the lease before the lease time expires As long as the card does automatic renewing in time it will not lose the leased IP Address However if the card is switched off and remains off past the lease renewal date it will lose its lease on the IP Address and will need to obtain a new one PPP Configuration For remote connection to the TopTools Remote Control card via a modem the Point to Point Network configuration must be enabled and defined This includes an initialization string for your external modem a PPP IP address and a PPP Netmask address Typically you leave the PPP IP address and PPP Netmask at the factory defaults since your PPP connection does not interact with the site network NOTE The PPP IP address must be different from
60. ense Warranty Regulatory and Support Technical Support During the warranty period telephone technical support is available to assist with setup configuration startup and troubleshooting of your hardware product Prior to calling HP or Reseller please follow this checklist This will allow HP or Reseller to assist you more quickly and efficiently 1 Consult the documentation provided with your product to assure that your system features are properly configured 2 Execute the diagnostics provided and record the information Consult the accompanying documentation for instructions 3 Record the following information Product model name and number Product serial number Applicable error messages from system or diagnostics Applicable hardware driver revision levels Add on cards or hardware Third party hardware or software Operating system type and revision level Most of this information can be obtained by using HP TopTools U S and Canada For hardware service and telephone support contact either e A participating Reseller or e HP Customer Support Center Colorado 970 635 1000 103 Appendix H Software License Warranty Regulatory and Support Europe For hardware service and telephone support contact either e A participating Reseller or HP Customer Support Center Netherlands Austria Belgium Dutch Belgium French Denmark Finland France Germany
61. ept a call from a remote computer running ppANYWHERE32 remote control software Installing pcANYWHERE32 on the Remote Client After you have installed ppANYWHERE3z2 host software at the HP NetServer hosting the HP TopTools Remote Control card you need to install the pcANYWHERE3 2 remote client software NOTE Remember that the software license authorizes the installation of ppANYWHERE32 on one remote client and one HP NetServer If you want to install ppANYWHERE32 on additional systems purchase additional licenses from Symantec The instructions that follow focus on the use of ppANYWHERE32 with HP TopTools Remote Control ppANYWHERE32 supports many other additional features that may be useful to you For details about ppeANYWHERE32 s features refer to the online ppeANYWHERE32 User Guide 45 Chapter 6 Setting Up NT Graphics Console Redirection Using pcANYWHERE32 Console Redirection Over a LAN If you want console redirection remote control of your server over a LAN instead of using a modem with ppeANY WHERE32 you must have TCP IP software installed on your client TCP IP is available with the standard Windows NT product Installing pcANYWHERE32 Remote Client Software pcANYWHERE32 must be already installed and configured as a host on your HP NetServer before you can initiate a call from your remote client Refer to Installing pcANYWHERE32 on the Server in this chapter for installation and configuration procedur
62. erable Controller offline FCARRAY 21971 Critical Controller s partner is gone FCARRAY 21972 Informational Battery Backup Unit Recondition Start FCARRAY 21973 Informational Battery Backup Unit Recondition Finished FCARRAY 21974 Informational Battery Backup Unit Recondition canceled FCARRAY 21975 Informational Physical device size table is full FCARRAY 21976 Non recoverable Storage cabinet fan Failed FCARRAY 21977 Informational Storage cabinet fan is OK FCARRAY 21978 Critical Drive Enclosure fan failed FCARRAY 21979 Informational Storage cabinet fan is not present FCARRAY 21980 Non recoverable Storage cabinet power supply failed FCARRAY 21981 Informational Storage cabinet power supply is OK FCARRAY 21982 Informational Storage cabinet power supply is not present FCARRAY 21983 Non recoverable Storage cabinet too hot FCARRAY 21984 Critical Storage cabinet is hot FCARRAY 21985 Informational Storage cabinet temperature is OK FCARRAY 21986 Informational Storage cabinet temperature sensor is not present FCARRAY l Network Interface Controllers 21301 Warning NIC Adapter Mismatch NIC 21320 Warning Received errors exceeded relative threshold NIC 21321 Warning Transmit errors exceeded relative threshold NIC 21322 Warning Adapter reset errors exceeded relative threshold NIC 21323 Warning Alignment errors exceeded relative threshold NIC 21324 Wa
63. ervice provider or if you are using an invalid Pager ID number generated an e mail test page using HP TopTools Remote Control and never received it Has an e mail address and a valid IP address of an SMTP server been set up in the HP TopTools Remote Control Check with your local network administrator 53 Chapter 7 Troubleshooting Remote Client I cannot log into HP TopTools Remote Control from the remote client Are you entering the correct password The login name and password are case sensitive The factory default login name is ADMIN Likewise the factory default login password is ADMIN I can no longer communicate with HP TopTools Remote Control from the remote client If DHCP is enabled for the HP TopTools Remote Control card the IP address on the card may have changed Go back into the card s BIOS setup program to view the new IP address or view the card s new address via HP TopTools Device Manager My web browser gives me proxy errors when I try to log into HP TopTools Remote Control from the remote client If your network uses a proxy server for Internet World Wide Web access you may need to bypass it to communicate with your HP TopTools Remote Control card You do this by manually entering the IP address of your HP TopTools Remote Control card in the exceptions list in your browser s connection preferences While using console redirection click NT Remote Control but do not see any graphics
64. es Once installed and properly configured ppANYWHERE32 runs as a startup service on your server and is therefore always ready and waiting for a call from a remote client running ppeANYWHERE32 remote client software To install ppANYWHERE32 at a remote client running either Windows 95 NT 3 51 or NT 4 0 run the ppeANYWHERE32 setup program Insert the HP NetServer Navigator CD into the CD ROM drive and run setup exe located in the following directory x util pca32 us disk1 setup exe where x is the letter of the CD ROM Follow the on screen instructions to complete installation of ppANYWHERE32 software at the client Once the software is installed go to the next section and configure pcANYWHERE32 s remote features to access and graphically redirect your server s console to the remote client Configuring pcANYWHERE32 Remote Client Software The first time you start ppANYWHERE32 the Smart Setup Wizard helps you configure your system by prompting you for basic information Configure the connection items depending on the type of connection you want to use If you wish you can configure separate LAN and modem connections to the same HP NetServer To configure ppANYWHERE32 at the remote client 1 Run peANYWHERE3 either by double clicking the peANYWHERE32 program icon in the ppANYWHERE3 program group or by accessing it from the Start menu 46 Chapter 6 Setting Up NT Graphics Console Redirection Using peANYWHERE32
65. es You need to be the system administrator or have an account that belongs to the administrator group 2 Insert the HP NetServer Navigator CD supplied with HP TopTools Remote Control in the CD ROM drive 3 If you want to run peANYWHERE3 via the modem connected to the HP TopTools Remote Control card install the appropriate NT serial driver by running one of the following NT driver setup programs For Windows NT 4 0 the driver is located in x ttrc us nt40drvr setup exe For Windows NT 3 51 the driver is located in x ttrce us nt35drvr setup exe where x is the letter of your CD ROM drive Follow the on screen setup instructions 42 Chapter 6 Setting Up NT Graphics Console Redirection Using peANYWHERE32 4 Run the ppANYWHERE32 setup program From the Windows Start menu click Run and browse to the setup program s location x util pca32 us disk1 setup exe where x is the letter of your CD ROM drive Follow the on screen setup instructions 5 When setup is complete you are prompted to restart Remove the HP NetServer Navigator CD and click OK Configuring pcANYWHERE32 Server Software After you have completed ppeANYWHERE32 installation at the server you need to configure the software to function as a host for graphics console redirection Once configured and enabled the HP NetServer waits on a direct serial connection via the HP TopTools Remote Control card s serial port COM4 by default To co
66. gurationlUser create a new user assigned to the Administrator group and assign a new password Then delete the default ADMIN user account 7 Once logged into the HP TopTools Remote Control web interface create your user groups and set your communication and notification preferences If you have HP TopTools Device Manager you can perform 37 Chapter 5 Logging In and Using the TopTools Remote Control Web Interface some administration actions on multiple cards at once See online help for details click the button in the upper right corner of the browser window Using the HP TopTools Remote Control Web Interface You can use HP TopTools Remote Control web interface to remotely manage the server in which you have installed the HP TopTools Remote Control card The following management features are available for setting up and configuring remote control of the HP NetServer NOTE Only one user can be logged on to the HP TopTools Remote Control card at a time To log off using your web browser shift to another URL By default you are automatically logged off after five minutes of inactivity you may increase this time using the TopTools Remote Control web interface For detailed information about each tab click the online help button in the upper right corner e Identity Description of key information about the HP TopTools Remote Control card and the connected server including computer name description locatio
67. hin a reasonable amount of time Customer s alternate remedy shall be a refund of the purchase price upon return of the hardware accessory product On board Battery e The battery on board the HP TopTools Remote Control card is a customer replaceable consumable and is not covered under this warranty Software Product Limited Warranty Ninety Day Limited Software Warranty HP warrants for a period of ninety 90 days from the date of the purchase that the software product will execute its programming instructions when all files are properly installed HP does not warrant that the operation of the software will be uninterrupted or error free In the event that this software product fails to execute its programming instructions during the warranty period Customer s remedy shall be a refund or repair Should HP be unable to replace the media within a 97 Appendix H Software License Warranty Regulatory and Support reasonable amount of time Customer s alternate remedy shall be a refund of the purchase price upon return of the product and all copies Removable Media HP warrants the removable media if supplied upon which this product is recorded to be free from defects in materials and workmanship under normal use for a period of ninety 90 days from the date of purchase In the event the media prove to be defective during the warranty period Customer s remedy shall be to return the media to HP for replacement Should HP be un
68. hone service supports the TAP protocol you can use HP TopTools Remote Control to send SMS notifications Here s how it works HP TopTools Remote Control sends a notification to the provider using TAP and the mobile service provider transmits the message to the cellular phone using SMS Atest TAP page initiated by my server was never received by my pager The following event codes indicate conditions that interfere with successful paging 20202 No Connection Event code 20202 occurs when one of the following conditions is detected 1 Your terminal is busy and thus was unable to connect 2 Your modem is not plugged into the phone line 3 The terminal may be inactive Paging companies incur occasional down time as they make upgrades and repairs to their terminals 4 You may have selected the wrong number for your Terminal Access Number This number should not be the same as your pager number After dialing you should hear standard handshaking protocols begin upon connection 5 Your modem is having trouble connecting at 300 or 1200 baud Baud rate difficulties can usually be rectified by entering the correct initialization string for your modem Modem initialization strings for modems supported by HP are listed in Appendix B 20203 TAP No ID Prompt Event code 20203 occurs when the terminal does not allow the HP TopTools Remote Control card to log on to the terminal system The most common cause is that your modem is unable to connect
69. ibrary has Mechanical Fault with Mail Slot TapeAlert l 21467 Warning Library Needs Magazine TapeAlert l 21468 Warning Library Security has been Compromised TapeAlert l 21469 Warning Library Security Mode Changed TapeAlert l 21470 Warning Library Manually Turned Offline TapeAlert l 21471 Warning Library Drive Turned Offline TapeAlert l 21472 Warning Library has Problems Reading Barcode Labels TapeAlert l 21473 Warning Library Inventory is Inconsistent TapeAlert l 21474 Warning Invalid Library Operation Attempted TapeAlert l 21501 Critical APC UPS Communication Lost APC UPS l l 21502 Critical APC UPS Overload APC UPS l 21503 Critical APC UPS Self Test Failed APC UPS l Appendix A Event Codes Event Code Severity Description Agent l 21504 Critical APC UPS Discharged Battery APC UPS 21505 Warning APC UPS on Battery APC UPS 21506 Warning APC UPS Smart Boost Enabled APC UPS 21507 Critical APC UPS Low Battery APC UPS 21508 Informational APC UPS Communication Established APC UPS 21509 Informational APC UPS A C Power Restored APC UPS 21510 Informational APC UPS Self Test Passed APC UPS 21511 Informational APC UPS Return from Low Battery APC UPS 21513 Informational APC UPS Sleep Mode Enabled APC UPS 21517 Critical APC UPS Battery Needs Replacemen
70. ine In the TFTP File Name field type biosxyz dsk 6 Click Start Power Reset Option The server restarts and TFTP loads the image file onto the HP TopTools Remote Control card where it is then supplied to the HP NetServer as a boot image The BIOS update executes automatically Use Text Remote Control to view the progress of the update Example 2 A remote boot of HP Diagnostic Assistant In this example the system administrator wants to boot to HP s Diagnostic Assistant To do so the administrator obtains a copy of the Diagnostic Assistant disk from the HP NetServer Navigator CD Diskette Library uses Copydisk to create a floppy image file and uses TopTools Remote Control to remote boot the Diagnostic Assistant disk image To remotely boot Diagnostic Assistant the administrator would proceed as follows 1 Insert the HP NetServer Navigator CD at the remote Windows client The Diskette Library program will auto start 81 Appendix C Installing and Using TFTP Select HP Diagnostic Assistant and follow the instructions to create the floppy in drive A Using the Copydisk program create a floppy boot image in the base directory of your TFTP server Use the following syntax copydisk a x path diagasst dsk where a is the source diskette and x path is the destination TFTP base directory on your hard drive Run tftpserv exe TFTP waits for a request for an image file from the TopTools Remote Control card Run
71. ion event occurs HP TopTools S mer ID difi if usinga TAP Remote Control sends a page or email to the configured user event o pager 3 User connects to HP TopTools Remote Control from a LAN or PPP connected remote client to obtain more information and run diagnostics Figure 2 1 HP TopTools Remote Control Management Process Package Contents Your HP TopTools Remote Control product contains the following e An HP TopTools Remote Control PCI card e A battery pack including plastic fastening darts An HP NetServer Navigator CD e An I C IPMB cable kit NOTE An optional AC DC adapter for the HP TopTools Remote Control card HP part number D6138A is available from your authorized HP dealer HP recommends use of the adapter when you want to extend the card s remote power on feature beyond the limits of the battery pack s capability 30 to 60 minutes Chapter 2 Introducing TopTools Remote Control Documentation HP TopTools Remote Control includes the following documentation e This guide which describes how to install the HP TopTools Remote Control and set it up to communicate with the server e HP TopTools Remote Control online help which describes all aspects of the user interface including how to use HP TopTools Remote Control to manage your network server e pcANYWHERE32 online documentation The complete pcANYWHERE32 User Guide is in Adobe Acrobat PDF format on the
72. is prompt or the connection to the HP TopTools Remote Control card is interrupted during the firmware update repeat this update before rebooting the card Setting Up a LAN Connection You can communicate with remote clients by connecting to your local 10Base T compatible network using the RJ 45 jack located at the rear bracket of the HP TopTools Remote Control card and an appropriate cable The following figure illustrates a LAN connection joining an HP NetServer with HP TopTools Remote Control card and a remote client Remote Client HP TopTools Remote Control card to 10Base T or 10 100 Hub Figure 4 7 Remote Connection via the LAN 28 Chapter 4 Setting Up the Remote Connection To enable remote connection over your local area network LAN settings must have been defined in the card s BIOS setup program see previous section Remote Client Configuration LAN Your remote client should already be set up and connected to your local area network Verify that TCP IP protocol is set up properly for the client client s IP Address Subnet Mask and Gateway by checking its properties from the Network program in the Control Panel Verify your browser s proxy settings If your site uses a proxy server for Internet access you will need to bypass the proxy server by entering the IP address of your HP TopTools Remote Control card in the exceptions list When you are ready to make your first connection proc
73. licable FAR or DFARS clause or the HP standard software agreement for the product involved Notice for USA FCC Radio Frequency Emissions Statements For Products Labeled Class B This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates and uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no 100 Appendix H Software License Warranty Regulatory and Support guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and the receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio television technician for help Hewlett Packard s system certification tests were conducted with HP supported peripheral devices and HP shielded cables
74. ly flashing something is wrong with the card See Appendix F LED Codes for more information Make sure the server s system BIOS has been updated to the latest release see Chapter 3 for details I can only view two sensors built into my server but know that there must be more If the function Show all Sensors lists PCI Efficiency and PCI Utilization only check that the C cable connection between the HP TopTools Remote Control card and the server s motherboard is installed and that both end connectors are securely engaged Paging generated a test page from the HP TopTools Remote Control Configuration page but never received it Has a pager number and paging string been set up in HP TopTools Remote Control Also check to see that the telephone cord is properly connected to the external modem Verify that the correct cable is properly connected to the card 51 Chapter 7 Troubleshooting If your pager service generates repetitive tones when it answers the HP TopTools Remote Control modem may interpret the tones as a busy signal and attempt to re dial To prevent this change the X4 command in the modem initialization string to XO blind dialing Can I use HP TopTools Remote Control to page cellular phones using Short Message Service SMS SMS Short Message Service enhances paging by providing the ability to send and receive short messages up to 160 characters over cellular phones If your cellular p
75. n and IP Address e Status Provides an Event Log and access to environmental data including voltage and temperature readings at the server e Configuration This is where you set up information about event management how you will be notified of problems add users configure information about the server and configure information about the card including LAN and PPP assignments From here you can also set up a remote firmware update of the HP TopTools Remote Control card or you can set up the HP NetServer to boot using a remote boot image e Diagnostics Includes a diagnostic test to scan server memory e Remote Control Used to initiate remote control of server functions including server console redirection remote shutdown and server reboot To use these options you must install the included TFTP software Refer to Appendix C for details 38 Chapter 5 Logging In and Using the TopTools Remote Control Web Interface e Support Provides listings of additional user resources relative to server configuration and management Best used when also connected to the World Wide Web for ready access to HP s web pages e Use with TopTools Device Manager TopTools Remote Control fully integrates with the TopTools Device Manager product version 4 1x and above Access to your TopTools Remote Control card may be done via accessing a server page of a server that has the TopTools Remote Control card installed or through the Others list u
76. nder Devices Device Types Group actions on multiple TopTools Remote Control cards may be performed using TopTools Device Manager by selecting the cards you want with your mouse and right clicking Group actions include adding and deleting users changing user passwords viewing user configurations powering on and off the server and updating card firmware Access to the HP TopTools Remote Control management features depend on the privilege level of the user For detailed information about user privileges refer to HP TopTools Remote Control online help 39 6 Setting Up NT Graphics Console Redirection Using pcANYWHERE32 For NetServer systems running Microsoft Windows NT 3 51 or 4 0 you can redirect the server s NT graphics console to a remote PC client to remotely perform operations as if you were sitting at the server To do this you must install ppeANYWHERE3 software ppeANYWHERE32 components must be installed and configured at both the server and the remote client to use NT remote control The figure below show how it works At the Remote Client Using At the Remote Client Using a Modem the user dials into the LAN the user launches HP TopTools Remote pcANYWHERE32 and takes Control selects NT Remote Remote full graphics control of the Control hangs up and dials Console HP NetServer back to the server using PcANYWHERE32 and takes full graphics control of the HP NetServer Modem f Modem LAN
77. nector 12C IPMB connector to system Figure 1 1 HP TopTools Remote Control PCI Card Connectors Verify that the server BIOS is compatible with HP TopTools Remote Control 1 Insert the HP NetServer Navigator CD supplied with HP TopTools Remote Control in the NetServer s CD ROM drive and reboot The Navigator CD boots and automatically verifies that the system BIOS and firmware are compatible with HP TopTools Remote Control 2 Ifthe BIOS or firmware is out of date or otherwise incompatible it is automatically updated 3 Remove the HP NetServer Navigator CD and reboot the system Chapter 1 Quick Start Install and set up hardware at the server see Chapter 3 for detailed instructions 1 Mount the battery pack on the HP TopTools Remote Control PCI card and connect the battery cable to the battery pack connector see Figure 1 1 2 Connect one end of the supplied I C IPMB cable to the connector on the HP TopTools Remote Control card 3 Install the HP TopTools Remote Control card in one of the server s free PCI slots NOTE HP does not support installations of the HP TopTools Remote Control card in systems that do not include the C IPMB management bus feature HP NetServers such as the LC 3 and LH 3 include this feature If you don t have one of these systems refer to your system documentation for more information 4 Connect the free end of the C IPMB cable to the I C IPMB management bus co
78. nfigure Script If you don t wish to use the script select Pop up a terminal window instead 9 Click the Security tab and select accept only encrypted authentication 10 You may now dial up to establish the modem connection to the card using the card s external modem phone number Once connected you will see a modem connection icon on the task bar of your desktop When you are ready to make your first connection proceed to Chapter 5 34 Logging In and Using the HP TopTools Remote Control Web Interface After you ve installed cabled and configured the HP TopTools Remote Control card using the card s BIOS setup program you are ready to set options for the Remote Control card using HP TopTools Remote Control s management software Using your web browser you can remotely set all card options including e Setting up an administrator list up to 16 for system access and notification e Configuring event management operations including the enabling of paging and e mail notification e Configuring serial communications for external modem e Configuring LAN access CAUTION Configuring LAN access during a remote connection is dangerous Changing your LAN access settings while logged on could terminate your connection e Viewing a log of server events and PCI utilization e Viewing current measurement sensors e Viewing server screens e Running diagnostics on the server e Performing remote
79. nfigure ppANYWHERE32 on the server 1 Run ppANYWHERE32 Either double click the peANYWHERE32 program icon in the ppANYWHERE3 program group or access the program from the Start menu 2 At the peANYWHERE32 main screen click the Be a Host PC action button K pcANYWHERE32 BEE Menu bar File Edit Action Utilities View Help ZS Quick BeA emote Start Host PC Toe Call Online ngj Service x Ee J S AddBeAHost DIRECT MODEM NETWORK PC ltem Action button bar For Help press F1 Figure 6 2 pcANYWHERE32 Server Side Toolbar 43 Chapter 6 Setting Up NT Graphics Console Redirection Using peANYWHERE32 3 Make a new connection item for your server Double click the Add Be a Host PC Item 4 Configure the connection item for LAN or modem use gt LAN connection Select TCP IP as the connection device 0 Modem connection You will be prompted for a Host Name and connection device Select the COM port not modem assigned by the HP TopTools Remote Control card s serial driver see previous section With your selected COM port highlighted click Details and check the communications parameters assigned to the port Configure the port as shown in Figure 6 3 Details r Connection preferences Speed Parity knn O Elow control Rtses Started by Carrier detect DCD x Endedby Carrier detect DCD gt Cancel Figure 6 3 Configuring the Server
80. nnector on the server s system board The connector is keyed and color coded 5 If applicable plug in the optional 5 volt AC DC power adapter to the connector on the card s bracket Plug the AC DC adapter power cord into a wall outlet or uninterruptible power supply Set up the remote connection see Chapter 4 for detailed instructions 1 Set up the LAN or modem connection that allows the HP TopTools Remote Control card to communicate with a remote client Fora LAN connection Connect your dedicated 10Base T compatible LAN line to the card s RJ 45 LAN connector For a modem connection Connect a serial modem cable not provided to the card s serial port and connect the other end to an external modem 2 Boot the server During Power On Self Test when prompted press F3 to enter the HP TopTools Remote Control BIOS setup program If you plan on connecting to the TopTools Remote Control card via the LAN Define card s TCP IP properties either use a unique IP Address for the card Subnet Mask and Gateway or enable DHCP and have your DHCP server assign these addresses for you Chapter 1 Quick Start 3 4 If you plan on connecting to the TopTools Remote Control card via modem Define the card s PPP settings modem initialization string IP Address Subnet Mask Typically you would leave the PPP IP Address and PPP Subnet Mask at the factory defaults since your PPP connection does not interact
81. ns as the TFTP server refer to Figure C 1 As you review these examples keep in mind that for each scenario the task could be accomplished in some other fashion For example the TFTP server could be located elsewhere on the intranet 80 Appendix C Installing and Using TFTP Example 1 A remote server BIOS update In this example the system administrator wants to update the BIOS of a remote HP NetServer The administrator first obtains the latest BIOS from the HP web site and downloads it to a local hard disk The administrator then runs the self extracting BIOS update file and copies the biosxyz dsk file to the tftpserv base directory The administrator then uses TopTools Remote Control to remote boot the biosxyz dsk BIOS update disk To remotely update the server BIOS the administrator would proceed as follows 1 Obtain up to date server BIOS Go to HP s web site www hp com go netserver and download the appropriate BIOS upgrade from the HP NetServer Service and Support page 2 Run the biosxyz exe self extracting file to extract the biosxyz dsk boot floppy image file Copy the biosxyz dsk file to your TFTP base directory 3 Run tftpserv exe TFTP waits for a request for an image file from the TopTools Remote Control card 4 Run the HP TopTools Remote Control web interface Click the Remote Control tab Select the Reset and Remote boot options 5 In the TFTP IP Address field type the IP address of your client mach
82. of the card s operational independence the installation procedure differs from more standard PCI interface cards such as LAN cards Use the card s BIOS setup program available at server bootup to configure the card for the interface s you are currently using or plan to use For example if the HP TopTools Remote Control card is to be accessed via your local area network the LAN settings must be defined If you are planning both local area network and modem access you need to define both LAN and the PPP settings NOTE Once the communications link is initially configured using the HP TopTools Remote Control BIOS Setup program you can change these configuration parameters at your remote client using the HP TopTools Remote Control web interface described in Chapter 5 without rebooting the server To configure the HP TopTools Remote Control card 1 Boot the server 2 Wait for the monitor to display the message HP TopTools Remote Control card detected lt firmware version gt IP Address lt xx xxx xxx Xxx gt then press F3 to enter the HP TopTools Remote Control setup routine 3 Enter the appropriate number to access the required configuration screen To exit the configuration and continue with the boot process press X 24 Chapter 4 Setting Up the Remote Connection HP TopTools Remote Control for HP NetServers Card Setup lt L gt LAN Settings lt P gt PPP Settings lt F gt Firmware Update Settings
83. old NIC l l Notification Never Paged l l 20201 Informational Modem error None l l 20202 Informational No Connection None l l 20203 Informational TAP No ID Prompt None l 20204 Informational TAP No Message go ahead None l 20205 Informational TAP Message not accepted None l Appendix A Event Codes Event Code Severity Description Agent Other 21401 Warning Tape Read Problems TapeAlert 21402 Warning Tape Write Problems TapeAlert 21403 Warning Tape Read Write Data Error TapeAlert l 21404 Warning Tape Faulty Media TapeAlert 21405 Warning Tape Read Fault TapeAlert 21406 Warning Tape Write Fault TapeAlert 21407 Warning Tape Worn Out Media TapeAlert 21408 Warning Tape Substandard Media TapeAlert 21409 Warning Tape Write Protected TapeAlert 21410 Warning Tape Locked Eject Refused TapeAlert 21411 Warning Tape Media is Cleaning Cartridge TapeAlert 21412 Warning Tape Unsupported Media TapeAlert 21413 Warning Tape Snapped Media TapeAlert 21414 21415 Warning Tape Cartridge Memory Failed TapeAlert 21416 Warning Tape Cartridge Ejected During Operation TapeAlert 21417 Warning Tape Detected Read only Media TapeAlert 21418 Warning Tape has Corrupted Director
84. oller Battery Voltage Low NetRAID DAC 21222 Informational Disk Array Controller Battery Temperature High NetRAID DAC 21600 Informational SNMP is Down SCSIFLT 21605 Warning Host Adapter Timeout SCSIFLT 21606 Warning Device Timeout SCSIFLT 21608 Informational Host Adapter Discovered SCSIFLT 21609 Informational Host Adapter Changed SCSIFLT 21610 Critical Host Adapter Failed SCSIFLT l 21611 Informational Host Adapter Recovered SCSIFLT l l 21612 Critical SCSI Device Failed SCSIFLT l 21613 Informational SCSI Device Discovered SCSIFLT 21614 Informational SCSI Device Recovered SCSIFLT 21615 Informational SCSI Device Changed SCSIFLT 21625 Warning ASPI Database is Corrupted SCSIFLT l 21900 Informational A physical device became online FCARRAY l l 21901 Informational A physical device became a hot spare FCARRAY l Appendix A Event Codes Event Code Severity Description Agent 21902 Critical A physical device reports a hard error FCARRAY 21903 Warning A physical device predicted potential failure PFA SMART FCARRAY 21904 Informational Automatic rebuild started FCARRAY 21905 Informational Manual rebuild started FCARRAY 21906 Informational Rebuild completed FCARRAY 21907 Informational Rebuild canceled FCARRAY 21908 Critical Rebuild error FCARRAY 2
85. ons have been established you may control your HP NetServer using the HP TopTools Remote Control web interface NOTE If you have not provided for an independent communications link to the card either via a dedicated LAN line or dial up modem line you will be unable to communicate with the HP TopTools Remote Control card Your options for setting up the server for remote connection include one or both of the following e A connection through the local area network LAN via a dedicated line connected to the HP TopTools Remote Control card s LAN port e Aconnection through an external modem connected to the HP TopTools Remote Control card s RS 232 serial port RS 232 connector DN as 10Base T 10 Mbit LAN connector AL HS Figure 4 1 Remote Connection Options 23 Chapter 4 Setting Up the Remote Connection Regardless of the type of physical connection joining the TopTools Remote Control card and remote client you must initially use the HP TopTools Remote Control BIOS setup program at the server described in the next section to configure a communications link between the HP TopTools Remote Control card and a remote client Running the HP TopTools Remote Control BIOS Setup Program HP TopTools Remote Control includes its own on board processor that provides remote access and server supervision even if the server s power and operating system are not functional Because
86. ontroller Firmware Updated None l l 20902 Informational Primary Hot Swap Controller Firmware Updated None l 20903 Informational Secondary Hot Swap Controller Firmware Updated None l 20905 Informational NetServer Management Controller Firmware Updated None l l Remote Control l 00000 Informational Test event code None 54321 20206 Warning E mail Notification Failed None l 20300 Informational Memory Diagnostic Started None l 20301 Informational Memory Diagnostic Completed Successfully None l 20302 Informational Memory Diagnostic Stopped by User None l 20303 E Memory Diagnostic Stopped None l 20400 Informational Remote Control Card Started None l 20401 Warning Serious Error None l 20402 Informational Firmware Update None l Appendix A Event Codes Event Code Severity Description Agent l 20403 Warning Battery Low None l l 20404 Warning Battery Disconnected None l l 20405 Warning Configuration Info Corrupted set to defaults None l l 20406 Informational Remote Control Card IP Address Changed None l l Disk Drives and Controllers l 00140 Hot swap Drive Cage Temperature Threshold None 00141 00240 Critical System Voltage Failure Hot swap Drive Cage or SCSI None 00241 terminator 01300 Warning Hot swap Drive Removed Hotswap 01340 01341 01301 Informational Hot s
87. ools Remote Control features and functions are also available for use by operators and users Remote Control Remote server console redirection An administrator at a remote client connected to the server via a modem and or LAN can view the server console screen and take control of the keyboard performing operations as if seated at the server HP TopTools Remote Control supports character based server console screens Windows NT graphics console redirection is supported using Symantec s pcANYWHERE322 software included on the HP NetServer Navigator CD Remote access to server power functions An administrator at a remote client has virtual control of the server s power states He or she can reset the server with 9 Chapter 2 Introducing TopTools Remote Control a graceful shutdown if the NetServer SNMP agent software is installed a reboot or a complete power cycle An administrator can also remotely power off the server if for example there has been a critical hardware failure If text remote control is enabled during server reboot the actual bootup screens can be viewed at a remote site Remote configuration An administrator at a remote client can reconfigure HP TopTools Remote Control and change features such as notification actions An administrator can also change user and administrator permissions without having to be at the server Management and Security Remote management security An administrator can assign
88. oot images from either a local or a remote computer running a TFTP server program see Figure C 1 73 Appendix C Installing and Using TFTP HP NetServer Local system with Wih Top Tools Remote Control TFTP Server Software card and firmware or floppy image TTT L EEE LAN or PPP Modem Remote Client with TFTP Server Software and firmware or floppy image firmware update of TopTools Remote Control Card NOT allowed using PPP Figure C 1 Using TFTP to Remotely Supply Updates and Boot Images TFTP server side software for Windows 95 and Windows NT is supplied on the HP NetServer Navigator CD as the file ttrc us tftpserv exe The server software is designed only to serve files to a TFTP client not to receive them The software provides additional security by allowing the client to retrieve files only from a directory which is designated on the command line when starting the server NOTE Contact your local network administrator for the correct TFTP server setup and for available boot images For any of the following operations you may also use another available TFTP server such as the TFTP server daemon normally supplied with UNIX workstations and servers 74 Appendix C Installing and Using TFTP TFTP Requirements To use the TFTP service with HP TopTools Remote Control you must have e TFTP client software Th
89. ore Automatic Server Restart ASR If the NetServer SNMP agents software is installed HP TopTools Remote Control automatically captures a snapshot of the server s screen blue screen on Windows NT servers upon an ASR event preserving error messages or other screen activity that appeared before restart An administrator can view the snapshot from a remote client and use the screen contents to troubleshoot server problems Other Features Automatic server shutdown on voltage or temperature emergencies The HP TopTools Remote Control card can be configured to automatically shut down your server if it detects an over voltage or over heating condition Remote floppy boot of the server For remote reboot HP TopTools Remote Control allows an administrator to specify a boot floppy image file located on a TFTP server see Appendix C for details The HP NetServer in which the HP TopTools Remote Control card is installed automatically fetches this boot image after a reset operation and executes the new boot image Using this feature for example an administrator can remotely update the HP NetServer s BIOS or remotely run server diagnostics 11 Chapter 2 Introducing TopTools Remote Control Remotely upgrade firmware The HP TopTools Remote Control management program code is stored in Flash ROM on the HP TopTools Remote Control card If it is necessary to upgrade the firmware a newer revision of the program code may be downloaded via a TF
90. ormat a s The s parameter instructs DOS to include the system on the disk making the disk bootable 82 Appendix C Installing and Using TFTP 2 Obtain the new driver in this case AIC7870 dsk Go to HP s NetServer web site www hp com go netserver and download the appropriate driver from the HP s NetServer Service and Support page 3 Copy the driver file to the formatted floppy in drive A Copy the DOS editor to the floppy in Windows 95 this file is located in windows command edit com 4 Create an autoexec bat file on the floppy that includes the following command lines mkdir c temp copy aic7870 dsk c temp edit c nw411 startup ncf When finished the floppy in a would include the following files command com autoexec bat aic7870 dsk edit com 5 Use the Copydisk program to create a floppy boot image in the base directory of the TFTP server using the following syntax copydisk a path doscopy dsk where path is the TFTP base directory on your hard drive 6 Run tftpserv exe TFTP waits for a request for an image file from the TopTools Remote Control card 7 Run the HP TopTools Remote Control web interface Click the Remote Control tab Select the Reset and Remote boot options 8 In the TFTP IP Address field type the IP address of your client machine In the TFTP File Name field type doscopy dsk 9 Click Start Power Reset Option The server restarts and TFTP loads the image file onto th
91. play 800 X 600 greater than 256 colors minimum resolution Microsoft Windows 95 with Service Pack 1 Windows 98 or Windows NT 4 0 with service pack 3 TCP IP stack included with Microsoft Windows software LAN Connection Requirements To access HP TopTools Remote Control via LAN you need the following LAN connection with 1OMbit support Supported Web Browser see below pcANYWHERE32 2 Version 8 0 for Windows NT server console redirection included on HP NetServer Navigator CD Chapter 2 Introducing TopTools Remote Control Dial up PPP Connection Requirements To access HP TopTools Remote Control via modem you need e A supported modem refer to Appendix B and phone line e MS Windows NT or 95 Dial up Networking installed For non Windows platforms suitable PPP software installed e A supported Web Browser see below e pcANYWHERE3 2 Version 8 0 for Windows NT server console redirection included on HP NetServer Navigator CD Supported Web Browsers To access HP TopTools Remote Control s web based user interface one of the following web browsers must be installed at the remote client e Internet Explorer 4 01 with Service Pack 1 version 4 72 3110 8 update version SP1 as viewed from the About Internet Explorer option under Help or higher downloadable from Microsoft s web site www microsoft com e Netscape Communicator 4 5 as viewed from the About Communicator option under Help or higher
92. re 27 console redirection 9 D defaults resetting the user database to 56 DHCP support 12 DHCP using 26 54 diagnostics 11 Diagnostics 11 Dialback described 10 dialback modem settings 30 documentation included 8 DOS file transfer 11 E environmental monitoring 10 error codes 57 Event Codes 57 event notification 11 external modem connection 29 F features 9 firmware update configuration 27 functions 9 G graceful shutdown 9 H Hardware setting up 15 how Remote Control works 6 HP TopTools Remote Control card web interface 37 105 Index HP TopTools Remote Control Card configuring 24 connecting the I C cable 18 features 9 how it works 6 installing 19 overview 5 preparing the card 16 remote login 36 setting up 15 technical specifications 85 troubleshooting 51 verifying installation 21 HP TopTools Remote Control features Automatic Server Restart 11 automatic server shutdown 11 console redirection 9 diagnostics 11 dialback 10 DOS file transfer 11 logging server events 10 memory diagnostics 11 on board processor 9 PCI bus efficiency 10 PCI bus utilization 10 remote environmental monitoring 10 remote management security 10 remote server configuration 10 remote server reset 9 server event notification 11 server performance monitoring 10 upgradeable firmware 12 I TC cable connecting to the card 18 connecting to the server
93. rning Giant frame errors exceeded relative threshold NIC 21325 Warning Hardware mismatch errors exceeded relative threshold NIC 21326 Warning Late collision errors exceeded relative threshold NIC 21327 Warning Excessive collision errors exceeded relative threshold NIC 21328 Warning Carrier sense errors exceeded relative threshold NIC 21329 Warning Deferral errors exceeded relative threshold NIC 21330 Warning No ECB errors exceeded relative threshold NIC 21331 Warning Rx overflow errors exceeded relative threshold NIC 21332 Warning Utilization count exceeded relative threshold NIC 21340 Warning Received errors exceeded threshold NIC 21341 Warning Transmit errors exceeded threshold NIC Appendix A Event Codes Event Code Severity Description Agent 21342 Warning Adapter reset errors exceeded absolute threshold NIC l 21343 Warning Alignment errors exceeded absolute threshold NIC l 21344 Warning Giant frame errors exceeded absolute threshold NIC l 21345 Warning Hardware mismatch errors exceeded absolute threshold NIC l 21346 Warning Late collision errors exceeded absolute threshold NIC l 21347 Warning Excessive collision errors exceeded absolute threshold NIC l 21348 Warning Carrier sense errors exceeded absolute threshold NIC l 21349 W
94. rning PCI System Error None 01907 Informational Correctable Data Error None 02502 Warning Cache Protocol or Parity Error None l System Hang ASR l 01701 Non recoverable Server Reset after NOS Hang ASR None Appendix A Event Codes Event Code Severity Description Agent 01703 Non recoverable OS Watchdog Power Down None l 01704 Non recoverable Server Power Cycled after NOS Hang ASR None l 01706 Non recoverable Warning NOS Hang ASR None l POST Errors l 01520 e POST Error None l Security l 00530 Warning Chassis Intrusion None l 20000 Warning Ilegal Login Threshold None l 20001 Informational Remote User Login None l 20002 Informational Remote User Logout None l 20003 Informational Autologout None l 20004 Informational Connection Lost None l 20005 Informational Dialback Failed None l 20006 E Configuration Cleared None l l System Status l 01602 Warning Event Log Cleared None l 01620 Warning Log Area Getting Full None l 01801 Informational System Boot POST Complete None l 19900 Informational NetServer Management Controller Restarted None l l 19901 E NetServer Management Controller Sensor Records Cleared None l l 20901 Informational Front Panel C
95. sfer Protocol This file transfer protocol allows PUT and GET operations with absolute file names and does not require user authentication TopTools remote control uses TFTP to implement firmware updates and remote boots Who Should Use This Guide This guide is designed for system administrators and people who are familiar with installing managing and troubleshooting servers on a network It assumes that you re knowledgeable about using operating systems such as Microsoft Windows 95 and NT using web browsers such as Microsoft Internet Explorer and Netscape Communicator and installing software and hardware in PC systems HP TopTools Remote Control Features and Functions HP TopTools Remote Control provides a wealth of server management features that make it a powerful remote management tool HP TopTools Remote Control works independently of the server s state and network operating system An on board web based user interface is accessed via communications ports for modem or LAN that are functionally independent from the HP NetServer on which the HP TopTools Remote Control card is installed An on board battery or an optional external AC DC power adapter keeps HP TopTools Remote Control functional even if the server loses power For security reasons access privileges are mapped to user groups In the following chapters all features and functions are described from an administrator s point of view However subsets of the HP TopT
96. side COM Port in ppANYWHERE32 NOTE You can configure the ppANYWHERE32 host to wait for both a modem and LAN connection by checking both a COM port and TCP IP in the host icon s Properties 44 Chapter 6 Setting Up NT Graphics Console Redirection Using pcANYWHERE32 5 Click OK then Next and deselect the checkbox to Automatically launch after wizard then click Finish Your new connection item appears in the pcANYWHERE32 main window 6 Right click your new connection item and click Properties 7 From the Properties menu click the Settings tab and check the Launch with Windows and Run minimized checkboxes Click OK to return to the main program window 8 If you want to rename the connection item you just created right click the connection item and click Rename Type in the new name 9 Close peANYWHERE3 and restart your server Once restarted pcANYWHERE3272 is automatically launched and ready to support a remote connection You can customize your host configuration to allow for more options and greater security For example you can create a list of allowed callers or enable features such as call back Refer to ppANYWHERE32 s online help for more information on configuration Your peANY WHERE3 server side installation and configuration is complete After restarting Windows NT peANYWHERE3 2 is automatically launched and remains ready in the background as an NT service The server is ready to acc
97. sk exe NOTE Do not confuse HP s copydisk exe with the DOS utility diskcopy exe supplied with Microsoft MS DOS operating systems Copydisk can be found on the HP NetServer Navigator CD in the directory ttrce us In the following procedure you format a floppy disk to include system boot capability and load the software drivers applications that you want run during the boot process Finally when you have provided all necessary software components to the disk you copy an image of the floppy to your TFTP server using copydisk exe To create a floppy boot image 1 Insert a 1 44MB floppy disk in drive A and format it This could be at a Windows 95 or 98 client but to ensure that the diskette has enough room for all the files use a system with MS DOS 6 x At a DOS prompt enter the command format s a The s parameter instructs DOS to include the system on the disk making the disk bootable 2 Copy all drivers and software e g BIOS update to the floppy disk drive Create an appropriate autoexec bat file on the floppy to run the desired program s 3 Using the HP Copydisk utility create a floppy boot image file in the root directory of your TFTP server Use the following syntax copydisk a x path filename dsk 78 Appendix C Installing and Using TFTP where a is the source diskette and x path filename is the destination drive path and filename with a dsk extension for your image file An image
98. st firmware update image from the HP NetServer BBS or web site see Technical Support in Appendix H This image should be copied to your TFTP server to use the TFTP software refer to Appendix C If you are unable to complete this procedure call your local support center Action 3 Call your support center If you need to call your local support center make sure that you have HP TopTools Remote Control product information on hand including serial and version number Also be sure to note the relevant LED code and description 93 G Keyboard Layouts The HP TopTools Remote Control allows an administrator to select a keyboard layout that matches the server keyboard With the proper keyboard layout HP TopTools Remote Control is able to correctly interpret keystrokes sent to the server keyboard HP TopTools Remote Control includes support for France Italy Germany Spain United Kingdom and United States keyboards The graphics below provide layouts for each of the keyboards supported by the HP TopTools Remote Control If you are using an unsupported keyboard you can map keystrokes by pressing the key on your keyboard that corresponds to the location of the key on the configured keyboard layout 5 Inser J x SPEER TIPPEE re FRPP PRP FEPEL I a ee Se a 2 a 7 ie f fom France hs fx 4 Pag EEPEFITETEPELT EEE nwa nD a ET ERE TE TEPPEFEPPEEE I tea a E Italy 95 Appendi
99. such as those you receive with your computer Changes or modifications not expressly approved by Hewlett Packard could void the user s authority to operate the equipment Cables used with this device must be properly shielded to comply with the requirements of the FCC For Products Labeled Class A LAN Connection This equipment has been tested and found to comply with the limits for Class A digital devices pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user is required to correct the interference at their own expense 101 Appendix H Software License Warranty Regulatory and Support DECLARATION OF CONFORMITY per ISO IEC Guide 22 and EN 45014 Manufacturer s Name Hewlett Packard Company Manufacturer s Address 5301 Stevens Creek Blvd Santa Clara CA 95052 USA declares that the product Product Name HP TopTools Remote Control Card Model s D6028A Product Options ALL conforms to the following Product Specifications Safety TEC 950 1 1991 Al 1992 EN 60950 1 1992 A1
100. t APC UPS 21518 Critical APC Measure UPS Contact Fault APC UPS 21519 Informational APC Measure UPS Contact Normal APC UPS 21520 Critical APC UPS Hardware Failure Bypass APC UPS 21521 Warning APC UPS On Software Bypass APC UPS 21522 Warning APC UPS On Bypass via Rear Switch APC UPS 21523 Informational APC UPS Return from Bypass APC UPS 21524 Critical APC UPS Power Supply Failure Bypass APC UPS 21525 Critical APC UPS Base Fan Failure APC UPS 21526 Critical APC UPS Battery Pack Communications Lost APC UPS 21527 Warning APC UPS Battery Pack Communications Established APC UPS 21528 Warning APC UPS Run Time Calibration Initiated APC UPS 70 B Recommended Modems For modem connection to the HP TopTools Remote Control card an external modem is required HP recommends that you use the same model or at least the same brand of modem at the remote client that you use at the server A list of recommended modems with their initialization strings for PPP communication and numeric paging is listed in Table B 1 below Table B 1 Recommended Modems and Initialization Strings Modem Model Generic Hayes Compatible Initialization String for PPP and Numeric Paging ATQOV1X4S0 3 amp C1 amp D2 56e SP K56Flex ATQOV1X4S0 3 amp K3 amp C1 N2 C3 MS V34 Diamond SupraExpress Hayes Optima 33 6 ATQOV1X4S0 3 amp K3 amp C1 amp Q5 amp D3S36 7B33 Hayes Accura ATQOV1X4S0
101. the HP TopTools Remote Control card s red diagnostic LED A flashing red LED always indicates a problem with the card s operation To determine a Suggested Action note the first three digits of the error and refer to the Report Code in the following table The fourth digit is represented by an X because the number is irrelevant to the analysis Table F 1 Failures and Suggested Actions Report Code Failure Reason Suggested Red LED blink pattern Action LED on continuously ASIC CPU Subsystem Error See action 1 1111 FLASH ROM Error See action 2 211X DRAM Error See action 3 311X LAN Interface Error See action 1 411X RS 232 Interface Error See action 1 511X PCI Interface Error See action 1 611X ICMB Error See action 1 The X in the report code represents a possible number between 1 and 9 and is not significant Suggested Actions The following remedies refer to the Suggested Actions listed in the last column of Table F 1 above Action 1 First verify the fault Disconnect the AC DC adapter from the card and cycle power at the server to restart HP TopTools Remote Control If the same error is reported again call your local support center 92 Appendix F LED Codes Action 2 The card firmware may be corrupted and require updating You may either use the firmware image that came with the card on the HP NetServer Navigator CD or you may download the late
102. the HP TopTools Remote Control card s LAN IP address HP TopTools Remote Control for HP NetServers PPP Settings lt P gt Enable PPP PPP is DISABLED lt S gt Set PPP Initialization String ATL1M1X3E0S0 3 lt I gt Set PPP IP Address 192 168 100 10 lt N gt Set PPP Netmask 255 255 255 0 lt M gt Main Menu Figure 4 4 Point to Point Configuration 26 Chapter 4 Setting Up the Remote Connection Remote Boot Configuration The HP TopTools Remote Control card is able to boot the server using a boot floppy image file located on a TFTP server see Appendix C for detailed information about TFTP remote boot setup This feature can also be configured at the remote client using the TopTools Remote Control web interface software To use the remote boot feature 1 Set Remote Boot to on Note that once this is set the NetServer will continue to attempt to boot off a remote boot image until you go back into the HP TopTools Remote Control BIOS setup program and set this option to off 2 Define the filename of the boot image 3 Enter the IP Address of the TFTP server where the image file is located 4 When you are finished running the HP TopTools Remote Control card s BIOS Setup program restart the NetServer and run the NetServer s BIOS Setup program typically accessed by pressing F2 when prompted during the boot up process Be sure that the floppy drive is listed as a bootable device and is placed first in
103. the HP TopTools Remote Control web interface Click the Remote Control tab Select the Reset and Remote boot options In the TFTP IP Address field type the IP address of your client machine In the TFTP File Name field type diagasst dsk Click Start Power Reset Option The server restarts and TFTP loads the image file onto the HP TopTools Remote Control card where it is then supplied to the HP NetServer as a boot image The HP NetServer boots Diagnostic Assistant Example 3 A remote DOS file transfer to update a NetWare driver In this example the system administrator at a remote client running Windows 95 wants to reboot a remote HP NetServer running Novell NetWare in order to load a new SCSI device driver the old one is believed to be faulty To do so the administrator obtains the latest copy of the driver from HP AIC7870 dsk and copies it to a formatted DOS boot disk uses copydisk to create a floppy image file and uses TopTools Remote Control to remote boot the disk which copies the new driver to the DOS partition Finally the administrator uses Text Remote Console to edit the NetWare startup ncf file to point to the new driver To remotely reboot and copy the new driver 1 Insert a 1 44MB floppy disk in drive A and create a bootable diskette This could be at a Windows 95 or 98 client but to ensure that the diskette has enough room for all the files use a system with MS DOS 6 x At a DOS prompt enter the command f
104. the boot order HP TopTools Remote Control for HP NetServers Remote Boot Settings l lt R gt Disable Remote Boot Remote Boot ENABLED lt N gt Set Boot Image Filename bootimg bin l lt A gt Set IP Address of Image TFTP Server 127 0 0 1 l lt M gt Main Menu Figure 4 5 Preparation for Remote Boot NOTE Instructions for setting up a TFTP server may be found in Appendix C or contact your local network administrator for the correct TFTP server setup and for available boot images A TFTP server should typically be located within your company s firewall Firmware Update Configuration If a new or backup version of the HP TopTools Remote Control card firmware is stored on a local TFTP server see Appendix C for detailed information about firmware update configuration using TFTP use the firmware update screen to 27 Chapter 4 Setting Up the Remote Connection download the desired version onto your card Note that once you select Start Firmware Update the update begins immediately HP TopTools Remote Control for HP NetServers Firmware Update Settings lt S gt Start Firmware Update lt F gt Set Firmware Image Filename firmimg bin lt A gt Set IP Address of Firmware TFTP Server 127 0 0 1 lt M gt Main Menu Figure 4 6 Preparation for Firmware Update After firmware update is finished you will be prompted to reboot the card so the new settings can take effect NOTE If you don t see th
105. ticular event is generated Refer to the HP NetServer SNMP agents documentation viewable in HP Information Assistant on the NetServer Documentation CD for agent installation and configuration instructions NOTE It s a good idea to copy appropriate sections of this table and keep it with the pager you use to receive notifications A regularly updated list of HP supported event codes is available via the WWW at http www hp com go netserver Notification and log messages are limited to a length of 40 characters Event Code Severity Description Agent System Power l 00201 E Voltage 5V Threshold None l 00202 E Voltage 5V Threshold None l 00203 E Voltage 12V Threshold None l 00204 E Voltage 12V Threshold None l 00206 E Voltage 3 3V Threshold None l 00207 Warning SCSI Terminator Voltage Limit Exceeded None l 00210 E Primary CPU Voltage Threshold None l 00211 E Secondary CPU Voltage Threshold None l 00800 E Redundant Power Supply Removed or Inserted None l 00801 Warning Redundant Power Supply Aux or DC Power Failure None l 00900 Informational Redundant Power Supply Unit Redundancy Gained None l Appendix A Event Codes Event Code Severity Description Agent l 00901 Warning Redundant Power Supply Unit Redundancy Lost
106. tional external AC DC power adapter These features allows remote access to the server via HP TopTools Remote Control that is independent of the server s operating status e A comprehensive management application stored in the board s firmware Using this software HP TopTools Remote Control provides remote server control and management Access to Intelligent Platform Management Bus IPMB located on the server provide for monitoring server power control and diagnostic features NOTE To provide complete independence of the server s Network Operating System HP TopTools Remote Control is accessed and controlled via a separate and independent communication interface LAN or RS 232 built onto the product s PCI card The card does not provide direct control from the hosting server e A platform independent web based graphical user interface The HP TopTools Remote Control web interface allows users to connect to the card in the server and using a standard web browser run the stored management application Access to card functions may be controlled by specifying user access privileges Note that using a web interface does not mean that the card may be accessed by anyone on the Internet Your company s firewall and proxy servers prevent outside access to your local network or intranet The Chapter 2 Introducing TopTools Remote Control TopTools dialback capability also provides extra security when communicating with th
107. to login to HP TopTools Remote Control and click the Remote Control tab 3 Click the NT Remote Control button This switches control of the TopTools Remote Control card serial port to the server You have 5 minutes to establish a connection using ppANYWHERE32 before TopTools Remote Control resets the serial port 4 Hang up the dial up networking connection Right click on the dial up networking icon on the task bar shown below and click hang up 49 Chapter 6 Setting Up NT Graphics Console Redirection Using peANYWHERE32 IE 11 48PM 5 Start ppANYWHERE32 Double click the remote control connection item for the server s HP TopTools Remote Control card ppANYWHERE32 connects to the server and begins redirecting the NT console For more information on using Windows NT console redirection or for details about ppANYWHERE32 features refer to the online ppANYWHERE32 User Guide 50 7 Troubleshooting This chapter provides some guidelines for troubleshooting HP TopTools Remote Control card Different sections highlight difficulties related to e Installation problems e Paging concerns e Remote client issues Problems with Installation The HP TopTools Remote Control card does not respond Make sure that the HP TopTools Remote Control card is securely seated in a PCI slot Check the diagnostic LEDs located above the RS 232 port on the back panel of the card If the green heartbeat light is not alternate
108. ts Part Number Battery Disposal Nickel Metal Hydride batteries should be disposed of in a responsible fashion according to the laws in the country where the card is used CAUTION Do not crush puncture or incinerate the battery Do not short the battery s external contacts 89 F LED Codes A failure on the HP TopTools Remote Control card is indicated by a flashing signal pattern displayed by the red diagnostic LED visible above the RS 232 port refer to Figure F 1 The other set of LEDs located next to the LAN port indicate LAN connection activity NOTE In the event that more than one error is affecting card operation the HP TopTools Remote Control reports only the first failure discovered Diagnostic LAN LEDs LAN Connector Figure F 1 HP TopTools Remote Control LED NOTE The LEDs mounted on the HP TopTools Remote Control card are unusually small micro devices that until activated appear as little white dashes on the circuit board Each failure is stored as a four digit code This allows each code up to 10 sub codes that can be interpreted by the diagnostic utility 91 Appendix F LED Codes For example a 2 1 1 2 error DRAM Error would appear as flash flash pause flash pause flash pause flash flash pause The failure pattern repeats indefinitely Failure Codes The table below lists the error or report codes which are flashed by
109. ttery pack 1 Place the HP TopTools Remote Control card on a clean non conductive surface and disconnect the battery cable from the card 2 With reference to Figure 3 1 the cooling vents on the battery pack should be on the same side as the board components Be sure the battery cable is situated on the right and can easily reach the battery connector on the card Cooling vents 1 Slide battery J 3 Plug battery onto board cable into battery connector 2 Insert darts from rear side of board Figure 3 1 Connecting the Battery Pack and Cables 3 Make sure that the battery pack is securely mounted to the card using two of the supplied plastic darts These must be pressed in from the back the circuit side of the card The third dart in the package is a spare NOTE In case the battery must be removed for exchange or replacement use a screwdriver or a coin to remove the darts 17 Chapter 3 Hardware Installation and Configuration 4 Plug in the cable leading from the battery pack into the battery connector on the card refer to Figure 3 1 For proper operation make sure that the battery is fully charged after installation into the server Charging takes about two hours after the server has been powered up or after the optional AC DC power adapter has been plugged in CAUTION The battery pack is already pre charged Be careful handling the battery pack a short circuit in the b
110. tures and fan speed Logging of server events HP TopTools Remote Control displays the server s System Event Log SEL information for viewing by an administrator at a remote 10 Chapter 2 Introducing TopTools Remote Control client This is the same event log available via TopTools when the server is online Event notification HP TopTools Remote Control notifies designated users when an event occurs that has been specified for notification Using Remote Control notification an administrator s valuable time is freed from constant surveillance of the server and server downtime is kept to a minimum HP TopTools Remote Control can send notification via email using the Simple Mail Transfer Protocol SMTP numeric pager or alphanumeric pager using the Telocator Alphanumeric Protocol TAP An administrator can define the notification path and enable or disable paging for any event group TAP paging allows the HP TopTools Remote Control to send meaningful text notifications to designated pagers If your mobile phone service provider supports the TAP protocol you can use HP TopTools Remote Control to send Short Message Service SMS notifications up to 160 characters in length to your mobile phone Diagnostics Memory diagnostics If enabled this function reads continuously through the complete memory range at a defined maximum performance impact Single bit errors are logged and a session count is calculated Last screen bef
111. utoloader Door Open TapeAlert l 21444 Warning Tape Autoloader Door Hardware Fault Call Helpline TapeAlert l 21445 Warning Tape Autoloader Door Needs Magazine TapeAlert l 21446 Warning Tape Device Predicted to Fail Call Helpline TapeAlert l 21447 Warning Tape Autoloader Door Needs Magazine TapeAlert l 21450 Warning Library has Communications Fault TapeAlert l 21451 Warning Library has Changer Mechanism Fault TapeAlert l 21452 Warning Library has Hardware Fault Reset Library TapeAlert 21453 21454 Warning Library May have Hardware Fault Run Diagnostics TapeAlert l 21455 Warning Library has Lost Interface Fault TapeAlert l 21456 Warning Library Predicted to Fault Call Helpline TapeAlert l 21457 Warning Library Requires Preventive Maintenance TapeAlert l 21458 Warning Library Humidity Specification Exceeded TapeAlert l 21459 Warning Library Temperature Specification Exceeded TapeAlert l 21460 Warning Library Voltage Specification Exceeded TapeAlert l 21461 Warning Library Detects Stray Tape in Drive TapeAlert l 21462 Warning Library has Problems Picking Cartridge from Slot TapeAlert l 21463 Warning Library has Problems Placing Cartridge into Slot TapeAlert l l 21464 Warning Library has Problems Loading Cartridge into Drive TapeAlert l 21465 Warning Library Door is Open TapeAlert l 21466 Warning L
112. ve one of these systems refer to your HP NetServer s system documentation to confirm that it supports the HP TopTools Remote Control card 12 Chapter 2 Introducing TopTools Remote Control The server must also have been initially set up with a Network Operating System and the HP NetServer SNMP agents installed HP TopTools Remote Control uses these agents to perform certain functions If you are not sure refer to the HP NetServer SNMP agent installation instructions available from the Information Assistant program on the HP NetServer Documentation CD that came with your NetServer An external modem required only for paging and dial up remote access A list of recommended modems is included in Appendix B An updated most current list may be found on the Tested Products List for your particular HP NetServer To view this list refer to Appendix B A dedicated 10Base T compatible LAN connection required for email notification and LAN access and a unique IP address for the HP TopTools Remote Control card either fixed or DHCP For HP NetServers running Windows NT 3 51 or 4 0 full graphics console redirection to the remote client is available using Symantec s pcANYWHERE32 see Chapter 6 Setting Up NT Graphics Console Redirection Using peANYWHERE32 Minimum Remote Client Requirements To access HP TopTools Remote Control you need the following A personal computer with an Intel Pentium processor A VGA color dis
113. vice from your Authorized HP Reseller or HP Sales and Service Office Consumer transactions in Australia and the United Kingdom The disclaimers and limitations above shall not apply and shall not affect the statutory rights of a Consumer 98 Appendix H Software License Warranty Regulatory and Support HP Software License Agreement ATTENTION USE OF THE SOFTWARE IS SUBJECT TO THE HP SOFTWARE LICENSE TERMS SET FORTH BELOW USING THE SOFTWARE INDICATES YOUR ACCEPTANCE OF THESE LICENSE TERMS IF YOU DO NOT ACCEPT THESE LICENSE TERMS YOU MAY RETURN THE SOFTWARE FOR A FULL REFUND IF THE SOFTWARE IS BUNDLED WITH ANOTHER PRODUCT YOU MAY RETURN THE ENTIRE UNUSED PRODUCT FOR A FULL REFUND HP Software License Terms The following License Terms govern your use of the accompanying Software unless you have a separate written agreement with HP License Grant Hewlett Packard grants the Customer a license in the software subject to the following Use Use means storing loading installing executing or displaying the Software You may not modify the Software or disable any licensing or control features of the Software The software is supplied with your HP NetServer system and resides on the HP NetServer Navigator CD The software consists of two pieces the Server software and the Remote Client communications software e The Server software which includes utilities and Symantec s pcAN YWHERE3 product supplied by HP may be us
114. wap Drive Inserted Hotswap 01340 01341 l 01320 Critical Hot swap Drive Power Fail Hotswap l l 01321 Informational Hot swap Drive Cage Temperature Monitor Error Hotswap l l 01322 Warning Hot swap Drive Cage Temperature Warning Hotswap l l 01323 Critical Hot swap Drive Cage Temperature Critical Hotswap l 01330 Informational Hot swap Drive Cage SCSI Cable Inserted Hotswap 02740 02741 01331 Warning Hot swap Drive Cage SCSI Cable Removed Hotswap 02740 02741 01332 Informational Hot swap Drive Cage SCSI Terminator Inserted Hotswap 02840 02841 01333 Warning Hot swap Drive Cage SCSI Terminator Removed Hotswap 02840 02841 l 21001 Warning Drive Volume Capacity Minor Threshold Volcap l l 21002 Warning Drive Volume Capacity Major Threshold Volcap l l 21008 Warning Drive Volume Capacity Warning Threshold Volcap l 21100 Informational SCSI Agent SNMP is Down SCSIFLT SMART 21101 Informational SCSI Agent SNMP is Up SCSIFLT SMART 21107 Warning Duplicate Host Adapter ID SCSIFLT SMART Appendix A Event Codes Event Code Severity Description Agent 21108 Informational Host Adapter Discovered SCSIFLT SMART 21109 Informational Host Adapter Changed SCSIFLT SMART 21110 Critical Host Adapter Failed SCSIFLT SMART 21111 Informational Host Adapter Recovered SCSIFLT SMART 21112 Warning Device Failed SCSIFLT SMART 21113 Warning SCSI Device Discovered SCSIFLT SMART 21
115. with the site network Save the configuration and exit At a remote client running Microsoft Windows NT 4 0 or 95 If you plan to connect to the HP TopTools Remote Control card via the LAN Verify that the client has TCP IP software is installed and it is properly configured for your LAN client s IP Address Subnet Mask and Gateway by checking the TCP IP protocol properties from the Network program in the Control Panel Verify your client s browser s proxy settings If your site uses a proxy server enter the IP address of the TopTools Remote Control card in the browser s exceptions list to bypass it If you are using DHCP reboot the server and run TopTools Remote Control BIOS setup program to see the assigned IP address And or If you plan to connect to the HP TopTools Remote Control card via modem PPP Verify your client s PPP settings Double click the My Computer icon on your desktop and then double click Dial up Networking Add an entry and define its properties modem initialization string server PPP and TCP IP setup login script If you wish to use server dialback you may configure it via the TopTools Remote Control web interface after you first login Make your first remote connection using HP TopTools Remote Control s web interface see next section Make your first remote connection see Chapter 5 for detailed instructions From the remote client connect to HP TopTools Remote Control
116. x G Keyboard Layouts ilo 3 Einfg Post i SP PERCEPT PrEL ee ee ee eee ie Bassas ee SS Dns Boe ae Germany Bloq May s gt E TTTTTTTI E Poe ee maar 2 TE L Ve ys f caa aa aa a a YT 144 2 3 4 5 6 T 8 9 0 LVERT EI ole heise L a United Kingdom X 96 H Software License Warranty Regulatory and Support Hardware Product Limited Warranty Hewlett Packard Hardware Accessories HP warrants this HP NetServer Hardware Accessory against defects in material and workmanship under normal use for a period of one year The warranty commences on receipt of this product by Customer from HP or Reseller If HP or Reseller receives notice of such defects during the warranty period HP or Reseller will either at its option repair or replace products that prove to be defective An HP NetServer Hardware Accessory is an HP hardware product specifically designated for use with NetServers that is added on or integrated into an NetServer in order to provide higher performance capacity or increased capability and is listed as a product in HP s Corporate Price List Upon installation inside an NetServer the NetServer Hardware Accessory carries a one year Return to HP warranty or the remainder of the warranty period for the original NetServer in which it is installed whichever is longer Should HP or Reseller be unable to repair or replace the hardware accessory wit
117. xpand capacity started FCARRAY l 21951 Informational Expand capacity finished FCARRAY l 21952 Critical Expand capacity failed FCARRAY l 21953 Warning Bad Block was found FCARRAY l 21954 Informational A logical device size changed FCARRAY l 21955 Informational A logical device type changed FCARRAY l 21956 Informational A bad data block was found on a logical device FCARRAY l 21957 Informational System started FCARRAY l l 21958 Critical Write Back error FCARRAY l 21959 Informational State Table is full FCARRAY l 21960 Informational Controller is dead FCARRAY l 21961 Informational Controller has reset FCARRAY l 21962 Informational A Controller was found event not to be logged FCARRAY l 21963 Informational A Controller is gone FCARRAY l 21964 Informational Battery Backup Unit found Event not to be logged FCARRAY l 21965 Warning Battery Backup Unit power is low FCARRAY l 21966 Informational Batter Backup Unit power is OK FCARRAY l 21967 Non recoverable Controller has been powered off FCARRAY l 21968 Informational Controller has been powered on FCARRAY l 21969 Informational Controller online FCARRAY l Appendix A Event Codes Event Code Severity Description Agent 21970 Non recov
118. y TapeAlert 21420 Warning Tape Drive Needs Immediate Cleaning TapeAlert 21421 Warning Tape Drive Needs Routine Cleaning TapeAlert 21422 Warning Tape Worn Out Cleaning Cartridge TapeAlert 21423 Warning Tape Invalid Cleaning Cartridge TapeAlert l 21429 Warning Tape Requires Preventive Maintenance TapeAlert 21430 Warning Tape Drive Hardware Fault Needs Reset TapeAlert 21431 Warning Tape Drive Hardware Fault Needs Power Cycle TapeAlert 21432 Warning Tape Drive SCSI Interface Fault TapeAlert 21433 Warning Tape Drive Eject Media Request TapeAlert 21434 Warning Tape Drive Incorrect Firmware Download Attempt TapeAlert 21435 Warning Tape Device Humidity Specification Exceeded TapeAlert 21436 Warning Tape Device Temp Specification Exceeded TapeAlert 21437 Warning Tape Device Voltage Specification Exceeded TapeAlert 21438 Warning Tape Device Predicted to Fail Call Helpline TapeAlert 21439 Warning Tape Device May have Hardware Fault Run Diagnostics TapeAlert 21440 Warning Tape Autoloader Communication Fault TapeAlert Appendix A Event Codes Event Code Severity Description Agent 21441 Warning Tape Autoloader Stray Tape TapeAlert l 21442 Warning Tape Autoloader Mechanism Fault TapeAlert l 21443 Warning Tape A

Download Pdf Manuals

Related Search

Related Contents

  - SOLO Kleinmotoren GmbH  c:\Data\Output\20111227-112420-6010_exchange_out\WN52422  Cisco Systems 3745 Network Router User Manual  IBM 19K5716 Network Card User Manual  4004_300SP Grand Oak Gas Log Sets.indd  Les Cahiers du GRELCEF L`ENTRE  MI-Montagehandbuch  Lenovo Laptop GOBI 5000 User's Manual  Support Training Manual  

Copyright © All rights reserved. Failed to retrieve file