HP Cloud Services ePrint series User's Manual
Contents
1. Ap ePRINT MOBILE DRIVER User Guide 7 ePrint Mobile Driver User Guide Copyright and License O 2011 Copyright Hewlett Packard Development Company L P Reproduction adaptation or translation without prior written permission is prohibited except as allowed under the copyright laws The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Edition 1 8 2011 Trademark Credits Adobe Acrobat and PostScript are trademarks of Adobe Systems Incorporated Microsoft Windows Windows XP and Windows Vista are U S registered trademarks of Microsoft Corporation Table of contents T Product Dasit sussmseremnnrddemenmevme re rata aer 1 FP SPRINT OVERVIEW vasken O CUE O ee Tee 2 HP Print Mobile Driver introduction nenne ee 3 Supported operating SEM aio 3 SUPPE UI nee ee NO 3 2 Set up HP ePrint Mobile nn u 5 Setup y r HP ePrint produ ici 6 Register your product to ePrintCenter com sise 6 Install the HP ePrint Mobile Driver aan ee Aa batida 6 Register the HP ePrint Mobile Driver in eR marin eon pan Gu MEER 7 3 Windows printing TEE 9 EEE EN sn eue 11 S SECUFIDy EP O KE EE SR R2. Chapter 2 Set up HP ePrint Mobile ENWW Register the HP ePrint Mobile Driver ENWW Registering the driver to the Windows or Mac computer is required for the HP ePrint Mobile Driver to send print jobs from your print client into your ePrintCenter com account to an HP ePrint enabled product registered to ePrintCenter com For direct IP printing from a Windows client over the local area network to a supported PostScript device ePrintCenter com registration is not required and is therefore optional if web based printing is not required ePrint Credential Setup This default option presented during installation guides you through enabling the HP ePrint Mobile Driver for web based printing When presented with the HP ePrint Registration option within the HP ePrint Mobile Driver you are asked to enter an email address and Personal Identification Number PIN If you skip this step during driver installation you can access the registration option again from the user interface of the installed driver Email The HP ePrint Mobile Driver registration process asks you for an email address This email address is used by ePrintCenter com to send a system generated Personal Identification Number required to register the HP ePrint Mobile Driver to your Mac or Window client The email address you provide can be the same email address used to create your ePrintCenter account or any other email address that you have access to read received emails PIN The
3. e ePrintCenter e HP ePrint Mobile Driver ENWW HP ePrint product Administration of settings that change or enable ePrint requires physical or network access to the product To use the full capabilities of an HP ePrint product consult the ePrint documentation for a complete explanation of settings and management options to enable ePrint Settings that impact use of the ePrint Mobile Driver include e Physical device access to the product s control panel Enable or disable ePrint Web Services Print or view the printer code that is unique to the product and required to enable ePrint for use with the ePrint Mobile Driver product s email address Network access to the HP ePrint product s embedded web server Enable or disable HP Web Services Remove HP Web Services Print or view the printer code product s email address e When ePrintCenter com receives an ePrint job the product is notified over an XMPP tunnel that a job is ready to be printed and provides a URL to the ePrint product Print job notification uses XMPP over port 5222 If 5222 fails a sequential retry attempt occurs on port 5223 followed by port 443 and then port 80 e To receive the job the ePrint product establishes an HTTPS connection to ePrintCenter com and pulls the job down over this channel on port 443 The web connected product authenticates to the ePrint cloud to receive pending ePrint jobs The product verifies the HP Server certificate
4. for certain Internet capable products ePrintCenter Web site See your product status add and remove print apps and manage HP ePrint settings and ob history from any Web browser at home or on the go 2 Chapter 1 Product basics ENWW HP ePrint Mobile Driver introduction The HP ePrint Mobile Driver makes it easy to print from a desktop or laptop computer to any HP ePrint capable product After installing the driver all you need to do is click File and Print from within your application and then select HP ePrint Mobile from the installed printers list This single driver makes it easy to find HP ePrintenabled products registered to your ePrintCenter account The target HP product can be at your desk or in a remote location such as a branch office or across the globe you can do remote printing by using the Internet without file type or size limitations The target product can be anywhere in the world if it is Web connected and registered in ePrintCenter you can send a print job to the product In addition the HP ePrint Mobile Driver for Windows also supports traditional direct IP printing to local network printers on the network LAN or WAN to supported PostScript products Supported operating systems e Windows XP 32 bit Ey NOTE Microsoft Net 3 51 SPI if not using the Add Printer wizard 33 EX NOTE Microsoft retired mainstream support for Windows XP in April 2009 HP will continue to provide best effort support
5. for the discontinued Windows XP operating system e Windows Vista 32 bit and 64 bit e Windows 7 32 bit and 64 bit e Mac OS X v10 5 and v10 6 LEE NOTE The HP ePrint Mobile Driver is a PDF workflow utility for Mac and not technically a print driver HP ePrint Mobile for Mac supports print paths only through ePrintcenter and does not support direct IP printing to local network printers HP ePrint Mobile for Windows supports both print paths Supported products The HP ePrint Mobile Driver has two supported product lists each dependent upon the print path from the client to the target product ePrint product For Windows or Mac installations using the Web enabled print path into ePrintCenter see http h30434 www3 hp com t5 ePrintPrintApps Mobile ePrint and PrintA supported printers td p 351574 e Local Network Printer For Windows installations using the direct IP print path see www hp com go eprintmobiledriver and open the System Requirements tab to see the list of supported PostScript products Ex NOTE HP ePrint Mobile Driver supports the same list of PostScript products as the HP Universal Print Driver See www hp com go upd and open the Specifications tab ENWW HP ePrint Mobile Driver introduction Chapter 1 Product basics ENWW 2 ENWW Set up HP ePrint Mobile To enable the ePrint print paths using HP ePrint with the HP ePrint Mobile Driver requires that you Configure changes to your e
6. registration process sends a Personal Identification Number PIN from donotreply hpeprint com to the email address entered into the HP ePrint Mobile Driver registration screens Supply the provided PIN to the HP ePrint Mobile Driver Registration status is provided through the user interface Success or Fail Click OK from the Registration Successful acknowledgement screen The credentials provided during registration are saved for this computer which enable the print client to send print jobs from any installed application on the Mac or Windows system The system can now print to registered HP ePrint enabled products Register the HP ePrint Mobile Driver 7 8 Chapter 2 Set up HP ePrint Mobile ENWW 3 Windows printing The following steps assume you have already installed HP ePrint Mobile Driver and registered the HP ePrint Mobile Driver to the system using the ePrintCenter com supplied PIN 1 From an application click File click Print and then select HP ePrint Mobile from the installed printers Click the Print button to open the HP ePrint Mobile user interface 2 Products must be added to the Printers list before the HP ePrint Mobile Driver can send a print job Click Add Printer to display the Search Preferences The HP ePrint Registration screen appears if the HP ePrint Mobile Driver has not been registered to the system Search Preferences a Search for ePrint printers registered to your account on ePrintCenter com Produ
7. using the registration key and Secure Sockets Layer SSL Hypertext Transfer Protocol Secure HTTPS is a combination of HTTP with SSL TLS providing encrypted communication and secure identification to the ePrint Center HP web server ePrintCenter e The HP ePrintCenter com account requires a login name and password Settings defined in ePrintCenter com can be used to establish who is allowed to send print jobs to the ePrintenabled product e HP ePrint products must be added to an ePrintCenter com account before print jobs can be sent to the ePrint enabled product e The list of allowed senders can be defined to Only Allowed Senders or Everyone Only Allowed Senders Only the senders defined in the list who have also installed and registered the ePrint Mobile Driver to an email address that is also defined in the allowed senders list will be able to successfully send ePrint jobs to the product Email addresses can be added or removed to the allowed senders list at any time ePrintCenter com supports up to 500 email addresses in the list 14 Chapter 5 Security ENWW Everyone Any installed host with the ePrint Mobile Driver installed email address can send print jobs to the product The user must enter the product s assigned code email address into the ePrint Mobile Driver s user interface before the product can be selected for print jobs Names added to the allowed senders list can be added or removed at any time by the owner of th
8. Driver From the Windows All Programs list locate HP and the HP Uninstall program If this is not present it means it was manually deleted or the driver was not installed using the HP installer However the uninstaller can still be launched by running Setup exe which will detect if the driver is already on the system and offer to uninstall for you What Print Processor is used new processor is installed HP ePrint Mobile 1101 RAW used for the n up print job setting For Windows 7 installs in the Device and Printers window does selecting Get Device Information from the Internet YES NO change the ePrint Mobile printer object from its generic form Chapter 6 Frequently Asked Questions No ENWW Question Can HP ePrint Mobile be installed via Point and Print Answer HP ePrint Mobile is not supported for PnP installs by design However using Microsoft settings tools it is possible to share installed hp ePrint Mobile print queue When a host connects to the shared queue it will not work and displays the errors Failed to open ipaddress hostname retrying or Operation could not be completed Can both the x32 and x64 driver be installed onto an x64 system Yes this is possible using Microsoft tools This provides no purpose because HP ePrint Mobile does not support the Point and Print server based print path in other words there is no reason for
9. EA EE NIU FERF TLLEE 13 o REI EE 14 A E 14 HP ePrint Mobile Driver nee A A nee 15 6 Frequently Asked Questions ssssssnsscussesunnsensnunsnnensensenenensenen nennen aa anas e p Ps nenne 17 ENWW ENWW 1 Product basics e HP ePrint overview e HP ePrint Mobile Driver introduction e Supported operating systems e Supported products ENWW HP ePrint overview HP ePrint is a free service from HP that enables printing from any device that is connected to the web such as a phone or a computer to any HP ePrint web connected product The HP ePrint solution makes location irrelevant HP ePrint lets you print from virtually anywhere to an HP product that supports HP s ePrint Print jobs are sent from the device through the Internet direct to your ePrint enabled product via HP s ePrintCenter com Use ePrintCenter com to define user access to your internet connected product view print job status manage print jobs and access product settings such as duplex printing Available HP ePrint solutions include ePrint from an application Using the installed HP ePrint Mobile Driver print from any application from a Windows or Mac computer to your HP ePrint enabled product ePrint from an email client Using any email client application send print jobs with attachments to your HP ePrint product s email address Print apps Enjoy instant access to printable Web content from your HP ePrint product s control panel
10. Print product Add your ePrint product to ePrintCenter com Register the HP ePrint Mobile Driver on the Windows or Mac host These steps enable authorized access for sending print jobs from the ePrint Mobile Driver through ePrintCenter com to your ePrintCenter com web connected product If you only need to use the Windows ePrint Mobile Driver for direct IP printing to a supported Postscript device all that is required is to install the HP ePrint Mobile Driver e Setup your HP ePrint product e Register your product to ePrintCenter com e Install the HP ePrint Mobile Driver e Register the HP ePrint Mobile Driver 6 Set up your HP ePrint product 1 Confirm your product is HP ePrint capable Go to http h30434 www3 hp com t5 ePrint Print Apps Mobile ePrint and Print App supported printers td p 351574 2 Using the product s control panel or embedded web server you can enable HP ePrint capability using the HP Web Services settings for your ePrint capable product If you have an HP ePrint capable product and do not see an Enable Disable option on the HP Web Services menu or tab you need to obtain the most current firmware for your product Ef NOTE HP LaserJet products that support HP ePrint functionality with the ePrint Mobile Driver require Current Product Engineering CPE firmware FW release 11 2 or higher You can find the CPE release number in the firmware release notes See the section called HP Fleet Releas
11. ation to ePrint Center com is only as secure as the connection and protocols sending the email into ePrintCenter com With the HP ePrint Mobile Driver the transfer of the print job to ePrintCenter com is handled by the HP ePrint Mobile Driver For both solutions print jobs sent from ePrintCenter com to the ePrinter is over https Can the HP ePrint Mobile Driver allow me to print postscript jobs to a PCL3 print device Yes assuming the PCL3 product is ePrint web enabled Can Windows tools such as Add Printer Wizard or the Print Management Console be used to install the ePrint Mobile Driver for Windows Yes The primary difference during install is the user will have to select a PORT select any PORT it has no impact on the success of the install will have to provide product name and should select to not share the product In addition the Microsoft tools will not add HP and the HP Uninstall program to the Windows Programs menu and the user will not be guided by the HP wizard through the ePrintCenter registration The uninstaller can still be launched by running Setup exe which detects whether the driver is already on the system and offers to uninstall it for you ePrintCenter registration can be launched from within the installed ePrint Mobile Driver For Windows what port does the HP ePrint Mobile Driver use ePrint Mobile creates its own TCP IP port How do I uninstall the Windows ePrint Mobile
12. code product s email address before the product can be discovered by the ePrint Mobile Driver over the Web and defined for sending print jobs e Print job transfer Jobs are sent from the print client Mac or Windows by the ePrint Mobile Driver to ePrintCenter com via https authentication protocol e Access to an installed HP ePrint Mobile Driver that is registered to ePrintCenter com can be protected at the operating system level by the Windows or Mac user account login name and password ENWW HP ePrint Mobile Driver 15 16 Chapter 5 Security ENWW 6 Frequently Asked Questions ENWW Question Is there an x32 and x64 version architecture for the Window ePrint Mobile Driver Answer Yes The single file download contains both architecture versions and based on detection at install time the proper architecture will be installed onto the target host Why do see the same ePrint product displayed two times in Search for Printer results For Windows hosts that support both local area network printing via direct IP and web based printing through eprintcenter com discovered products are displayed based on their print path connection If an ePrint product is connected to your local area network and that same product is registered and ePrint enabled to ePrintcenter com the Windows Mobile Driver will display both the LAN and ePrint paths to that ePrint capable product Which is the default print device for product
13. cts found through ePrintCenter com appear with an icon of blue rings behind a sheet of paper b Search for local network printers PostScript printers found on the local area network within one subnet using Bonjour v2 mDNS appear with the T bar on top of a sheet of paper This only applies to the Windows ePrint Mobile Driver Web connected printer registered to your ePrintCenter com account Local network printer discovered on the LAN WAN Windows only 3 From the Search results list select the product name to add to your HP ePrint Mobile Driver s printers list You can assign a custom name for the product to display in the printers list Products remain in the printers list available each time for you to print without having to search again You can delete a product and add it again at any time Ey NOTE If the search results do not return your ePrintCenter com registered products confirm that the email address used for the HP ePrint Mobile Driver registration is on the allowed senders list defined for the account on eprintCenter com If the setting is Everyone you must manually type the product s email address into the Search for Printers field ENWW 4 Select the target product to send the print job to Apply optional settings required for the print job Click the Print button to send the print job 5 HP ePrint jobs display the print job status in a popup window launched from the Windows taskbar If the ta
14. e Designation CPE x y Register your product to ePrintCenter com 1 To add your product to your ePrintCenter com account log in to www ePrintCenter com and click the Add Printer button Each product has a unique printer code that must be provided to establish the print connection between ePrintCenter com and HP ePrint enabled web products The printer code is your product s assigned email address For additional help to complete this step click the How do I find the printer code link displayed from the Add Printer button in ePrintCenter com 2 After the product has been added to your account an optional step is to define the user email addresses allowed to print to your ePrint product Within ePrintCenter com click the ePrint Settings tab and select Allowed Senders Only to define which email accounts you authorize to send print jobs to your ePrintenabled product The default setting is Everyone which allows any sender who knows the printer code to send print jobs to the product Configuration of this setting determines capabilities of the HP ePrint Mobile Driver to search and discover products that have been added to your ePrintCenter com account See the security section of this guide for more information Install the HP ePrint Mobile Driver 1 Download the driver from www hp com go eprintmobiledriver 2 Launch the installer for Mac mpkg file or Windows PC or laptop setup exe A wizard guides you through the install steps
15. e ePrintCenter account e The printer code product s email address can be changed at any time by the owner of the ePrintCenter account If the user access is set to Only Allowed Senders this change does not impact installed ePrint Mobile Driver clients If access is set to Everyone clients must search for the product again to obtain access e HP ePrintenabled products can be removed from ePrintCenter at any time After they are removed they can no longer receive ePrint jobs from ePrintCenter com The print job history for jobs sent from the HP ePrint Mobile Driver displays either the sending application s name or a temporary file name of the print job depending on the application and the WinUserlogin name HP ePrint Mobile Driver e The ePrint Mobile Driver requires user registration by email address to the enabled and registered ePrint products added into ePrintCenter The user s email address is used to receive the ePrintCenter generated PIN and register the ePrint Mobile Driver to the Mac or Windows host using the provided PIN from ePrintCenter com If the product access is set to Only Allowed Senders in ePrintCenter the ePrint Mobile Driver must be registered to the computer using an email address defined in the Allowed Senders List to send ePrint jobs to the product If the product access is set to Everyone in ePrintCenter any email address can be used to register the product to the computer but the user must know the printer
16. having both x32 and x64 drivers assigned to a print object If shared queue printing is not supported is there a reason for allowing the driver to install in this manner HP ePrint Mobile is a windows print driver based on Unidrv architecture and therefore must permit standard Windows driver install operations Again HP recommends using the provided HP installer Are there driver preconfiguration options For example can preconfigure the driver using the HP Driver Configuration Utility DCU the Driver Deployment Utility DDU or Web Jetadmin WJA Can the Status notification popup for jobs sent to ePrintCenter com be disabled No Yes for Windows change the following registry setting HKCUN Software Hewlett PackardWHP Print Settings ConsumerCloud DisableJobStatusPopup 1 My search results are not finding my ePrint enabled products successfully registered to ePrintCenter com In my driver preferences have Search for ePrint Printers selected What should check In the Mobile Driver for Windows select Preferences and note the registered email address You are currently registered with the HP ePrint service using the following email address username domain com Confirm the email address used for ePrint Mobile Driver registration is also on the Allowed Senders List defined for the product for your account on ePrintCenter com If the allowed senders setting is set to Everyone you mus
17. rget print path was a web connected product you can view job status and history after logging in to ePrintCenter com Ef NOTE Status popups do no apply to network print jobs sent to the product by using direct IP printing 10 Chapter 3 Windows printing ENWW 4 ENWW Macintosh printing The ePrint Mobile Driver for Mac only supports web connected print paths to an ePrint product registered to ePrintcenter com The following steps assume you have already registered the HP ePrint Mobile Driver for the Mac system 1 From an application click File and then click Print 2 Click the PDF button and then click HP ePrint The HP ePrint Registration screen appears if the ePrint Mobile has not been registered to the system 3 The list of products available for printing is shown under Account Printers Use the and icons to add or remove products Select a product to add Ey NOTE If the search results do not return your ePrintCenter com registered products confirm that the email address used for ePrint Mobile Driver registration is on the allowed senders list defined for the account on eprintCenter com If the setting is Everyone you must manually type the product s email address into the CloudPrint service e mail field 12 Chapter 4 Macintosh printing ENWW 5 Security Security in the solution involves the following three elements which are not discussed in detail but outlined for reference e HP ePrint product
18. s added to my Printers list The last used prouduct will become the default Is there a method to define a default ePrint product from within the ePrint Mobile Driver s printers list without sending a print job to the product No Can the products in the Printers list be sorted by user preference No the last used product is displayed at the top of the list followed by web connected products followed by local network products How do rename a product in Printers list Right click the product name and then click Settings How do delete a product in the Printers list Right click the product name and then click Delete 17 Question How is using the HP ePrint Mobile Driver different from sending an ePrint print job via email to my HP ePrint enabled product Answer The key difference is driverless versus driver based printing The HP ePrint Mobile Driver advantage is it behaves like most other print drivers which by comparison to emailing print jobs offers the following advantages e Print from any application allowing printing of any file or document type sent by the application Settings control for pages per sheet defining copy count duplex printing and printing grayscale e No constraints on print job size e Ifthe ePrint product is not a PCL3 device all print job rendering occurs on the print client and on ePrintCenter com e Security of printing from an email applic
19. t manually type the product s email address into the ePrint Mobile Driver s Search for Printers field This is a security measure to help mask your product from being discovered by all users of ePrintCenter The product s email address can be identified through a menu on the product s control panel or through the product s embedded web server or it is displayed for the registered product on ePrintCenter com for the user account What does ePrintCenter com display in the job history for print jobs sent from the ePrint Mobile Driver Can I print using the ePrint Mobile Driver from my iPod iPhone iPad ePrintCenter com will display your registered ePrint products the product status and the job history For Job History ePrint jobs sent from email clients display the email subject line Print jobs from ePrint Mobile Driver display whatever the application provides to the driver In most cases this is the document file name No The HP ePrint Mobile Driver for Mac is supported only on the Mac OS X platform and not supported on the OS platform 19 20 Chapter 6 Frequently Asked Questions ENWW O 2011 Hewlett Packard Development Company L P www hp com
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