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HP Blade Workstation Client User's Manual

1. e rgs_audio_support Shell installation script for ALSA J ACK libraries e alsa tar bz2 recent validated tar archives from the ALSA project provided only for open source requirements and legacy installations http alsa project org e jack tar gz recent validated tar archives from the J ACK Audio Connection Kit project http jackit sourceforge net e libsndfile tar gz recent validated tar archives from the libsndfile project J ACK dependency http www mega nerd com libsndfile The sample installation script rgs_audio_support offers three installation scenarios 1 install This command unpacks all tar archives into a local build directory in the current directory localroot configures builds and installs the required ALSA J ACK libraries appropriate for the host system and active kernel It is a good choice for local installations or system development A system reboot is recommended for best results 2 remove This command removes and un configures an installation provided by the above install command 3 build_rpms This command runs an install command first and then attempts to create a compatible set of binary RPMs for installation on matched system configurations This will greatly reduce the work of enterprise administrators duplicating this install process across multiple nodes After a successful build the following files are created e 6 RPMS rpms binary RPMs copied from us
2. normal can cause other normally privileged processes to get fewer CPU cycles than usual Please adjust the priority of the sender with caution Setting the Sender process priority using regedit This section describes how to use the Windows regedit command to increase the process priority of the Sender service when it starts Under normal operation the Windows Sender runs as a Windows Service When the system starts up the installed services are usually started When the RGS Sender is installed an entry is added in the Windows Registry for the Remote Graphics Sender service regedit can be used to modify the command line that is used for starting the Sender service 1 Start regedit this can be done by opening a Windows command prompt and executing the command regedit or using the run command line from the Start menu 2 Using regedit navigate to the key HKEY_LOCAL_MACHINE SYSTEM CurrentControlSet Services rgsender 67 HP Remote Graphics 4 2 0 User s Guide 3 Add the desired process priority command line option for starting the Remote Graphics Sender service For example to increase the process priority to high add the high option to the key ImagePath as follows C Program Files Hewlett Packard Remote Graphics Sender rgsender exe startService l logSetup high 4 Restart the Sender service with the new option This can be done using the Windows Service Control Manager or re starting
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4. HP Remote Graphics 4 2 0 User s Guide With ALSA working users can validate J ACK by performing the following steps 1 Ensure that the ALSA device is properly configured and can be heard through the desired port i e headphone jack speaker etc 2 Determine that no other jackd process is running 3 ps ef grep jackd The following steps connect a simple beeping client to a JACK sound server daemon 4 jackd d alsa hw 0 amp start jackd 5 jack_metro b 120 amp audio client 6 jack_lsp c display connections 7 jack_connect metro 120_bpm alsa_pcm playback_1 Note jack_Isp may suggest an alternate PCM playback channel based on your hardware use that for the jack_connect command Other J ACK tutorial ideas can be found at http dis dot dat net jacktuts starting compiling html 6 Cannot connect to running jackd process on Lunux Receiver You may not own the executing sound server process i e your user Ids UID may not match Currently JACK systems only support client server combinations where the UIDs match If UIDs do not match you will often see a client connection failure message jack server not running Troubleshooting Remote USB HP Remote Graphics Software supports a Remote USB capability This allows a user to connect any number of USB devices to a local RGS Receiver system and have the devices appear connected to the RGS Sender system Currently only a single Sender can receive the Rem
5. then the user should refer to the section Using Timeouts and adjust the Receiver s warning timeout value found on the Receiver Control Panel or the property Rgreceiver Network Timeout Warning The Remote Display Window dims the Receiver disconnects and it displays a Connection closed error dialog but the user can often immediately connect in again Most likely network connectivity between the Receiver and Sender was temporarily lost for some reason Other possibilities include e the Sender has ungracefully terminated e the Sender system experienced some sort of failure e the Sender system s cpu utilization prevented the Sender from making progress or e the length of this connectivity loss exceeds the Receiver s error timeout value controlled by the Receiver s Troubleshooting Rgreceiver Network Timeout Error property so the Receiver disconnected If this condition persists then it is likely that network disruptions are exceeding the Receiver s error timeout value If this is a network issue and is not resolvable then the user might consider adjusting the error timeout of the Receiver to reduce Receiver disconnection Additionally the Sender timeout might need to be increased too Please refer to the section Using Timeouts for further details When connecting to a Linux or HP UX system the PAM authentication dialog displayed by the Receiver does not appear long enough to enter the user s credentials
6. All keyboard and mouse activity will be injected into the Sender allowing non primary users control of the remote desktop e Disconnect gt Non primary Users or All Users disconnects receiver sessions for either non primary users or all users e Help displays the Remote Graphics Help system e About displays Remote Graphics program information It is possible to disable the GUI from automatically starting See Installing the Sender for more details Starting amp Stopping 65 HP Remote Graphics 4 2 0 User s Guide The Remote Graphics Software Sender on UNIX automatically starts when the X server on the system starts Starting the Sender process in any other way is not supported Typing the following command in a terminal emulator will show the Sender s process information ps ef grep rgsender If multiple X servers are running on the system there will be one Sender running for each X server If the Sender process is stopped or killed the X server will attempt to restart the Sender When the X server is shutdown the Sender will also stop running If the X server is recycled the Sender process is stopped and a new Sender is started If for some reason the X server cannot start and a Sender process is running killing the Sender will allow the X server to restart 66 Using Remote Graphics Software Setting the Windows Sender Process Priority This section describes how to adjust the process priority of
7. Rgsender sCopyRegionEnabled bool If set to 1 RGS Copy Regions are sent from the Sender to the Receiver If set to 0 RGS Copy Regions are turned off and will be sent to the Receiver as Image Update Regions This is for advanced use and should not be set The default value is 1 send RGS Copy Regions Rgsender sRegionLimitEnabled bool Used to limit the number of update rectangles in a update region This is for advanced use and should not be set The default value is 0 don t limit regions 81 HP Remote Graphics 4 2 0 User s Guide Rgsender sDisconnectOnLogoutEnabled boo01 If set to 1 the RGS connection will be disconnected when the user logs out If set to 0 the RGS connection will remain connected to the sender when the user logs out The default value is 1 always disconnect when the user logs out Rgsender sSnapToCodecEnabled bool If set to 1 the HP Codec will be aligned or snapped to tile boundaries This will avoid persistent visual artifacts at the expense of potentially increased bandwidth usage If set to 0 the alignment of the codec with respect to the screen will be arbitrary as determined by the exposed or modified region For user desktops that contain primarily 2D applications turning off this property can save network bandwidth The default value is 1 always snap the codec to tile boundaries Rgsender Maxl mageUpdateRate int Used to limit the number of image updates per second tran
8. This can be done through the use of regedit the Windows Registry Editor Create the key as type REG_SZ a string type The full path of the key is 32 Getting Started with Remote Graphics Software HKEY_LOCAL_MACHINE Software Microsoft Windows NT CurrentVersion Winlogon GinaD1l1l 4 Set the value of the GinaD11 key to the text hprgina dl1 Confirm the spelling before closing 5 Add the GinaD11Mode registry key if does not already exist This can be done through the use of regedit as well Create the key as type RGS_SzZ a string type The full path of the key is HKEY_LOCAL_MACHINE Software Hewlett Packard Remote Graphics Sender GinaD11Mode 6 Set the value of the GinaDllMode key to the text HprSso Confirm the spelling before closing 7 Restart the system The hprgina d11 will be loaded by WinLogon when started WARNING If the hprgina d1l does not exist in C WINDOWS system32 do not perform steps three and four Doing so puts the system in a state that requires a complete re installation of the operating system If the GinaDLL key does not currently exist in the registry then Microsoft s default GINA DLL msgina d11 is currently loaded by WinLogon Adding the GinaDLL registry key and setting its value to hprgina dil tells WinLogon to load the hprgina dll instead of the default msgina dll If the GinaD11Mode key does not exist in the registry or if the key does not contain the text HprSso then
9. e Up Specifies a key release Logging Options HP Remote Graphics Receiver SEE Hostname gogators fc hp com J Help Disconnect About Setup Mode 4 aa Advanced gt gt gt General Audio USB Network Hotkeys Logging Statistics Console Logging Enable File Logging Enable Log File C Documents and Settings derekl hpremote rareceiver rg log Max logfile size 200KB Logfile backups 1 Log level DEBUG v Clear Log Restore Defaults e Console logging enables logging to the console standard output This option is only available on Linux and HP UX It is not supported on Windows e File logging enables logging to the specified file The spinboxes for Max logfile size and Log file backups limit the maximum logfile size and the number of backup logfiles respectively e Log level determines the type and amount of information logged e Clear Log clears the contents of the log file e View Log displays the contents of the log file in a window e Restore Defaults resets all logging settings to default values 55 HP Remote Graphics 4 2 0 User s Guide Statistics Options HP Remote Graphics Receiver TER Hostname theswamp fc hp com J Help Connect About Setup Mode 4 an Advanced gt gt gt General Audio USB Network Hotkeys Logging Statistics Total network usage Mbits sec 4 93 Image updates per second 34 Cop
10. failed Could not lookup the users systems on the Enterprise Directory Service No systems were assigned to the user in the Enterprise Directory Service Setup Mode hotkey sequence too short Setup Mode hotkey sequence too long Setup Mode hotkey sequence may only consist of Ctrl Alt Shift and Space A space may only be entered after Ctrl Alt or Shift is pressed Troubleshooting The license is invalid for the RGS Sender The Receiver was started in Enterprise Service Mode and it could not connect to the RGS Enterprise Service There are several possibilities including the following e The hostname or ipaddress of the RGS Enterprise Service specified on the command line is incorrect e The RGS Enterprise Service is not running The Receiver was started in Enterprise Service Mode and the user was not authenticated There are several possibilities including the following e The user entered incorrect credentials e The Enterprise Service cannot validate the users credentials The Receiver was started in Enterprise Service Mode but the user was not found The Receiver was started in Enterprise Service Mode but no systems were assigned to the user The key sequence specified by the user is too short The key sequence specified by the user is too long The key sequence specified by the user contains invalid keys The Setup Mode hotkey sequence cannot start with a space 141 Setup M
11. the user that is currently in control of the mouse and keyboard For the other remote users the local cursor is left unchanged and a remote cursor is displayed in the Remote Display Window HP Remote Graphics 4 2 0 User s Guide e Remote USB The HP Blade Workstation with RGS Sender supports multiple USB devices connected from an HP Workstation Blade Client See System Requirements for more details on the supported systems e Screen lock When the primary user disconnects the desktop of the remote system is locked e Single Sign on Enables fewer authentication steps and automatic login and unlocking of the desktop when connecting to a HP Blade Workstation running Windows XP Pro Activation of RGS Single Sign on requires enabling the RGS Sender for Windows GINA module hprgina dii1 which can be selected during installation e Status Bar A status bar in the RGS Receiver Control Panel provides status notification such as connecting authenticated authorizing and connected messages The banner in the RGS Control Panel also animates when a connection is in progress e Stateless client Connections are completely stateless No data is persistently stored in the Receiver e Timeout Configuration Network and dialog timeouts can be controlled to meet various network and user requirements See Network Options and Using Timeouts for more details e Virtual KVM A single Receiver can establish multiple remote connections to several remote
12. Audigy driver calls this the What U Hear control Make sure this control is enabled similar to the following Properties Mixer device SoundMAX Digital Audio Adjust volume for Playback Recording Show the following volume controls CD Player Microphone C Aux Line In Wave Dut Mix Press the OK button and you should see that the Recording Control window now has the mixer line as one of the controls Make sure this item is selected and that the volume level is not at the bottom The following picture shows an example of a selected mixer line 25 HP Remote Graphics 4 2 0 User s Guide fi Recording Control Options Help CD Player Microphone Line In Wave Out Mix Balance Balance Balance Balance gt gt 4b gt GoD 4b F 4 Volume Volume Volume Volume LJ LJ Select Select C Select Select SoundMAX Digital Audio After you have selected the mixer the Sender should record audio information and send it to the Receiver Refer to the Windows RGS Sender Audio Calibration section to improve the audio quality If you are not getting an audio signal refer to the Windows Audio Troubleshooting section Calibrating Audio on a Sender for Windows The audio signal captured by the sender is modified by two different device driver volume controls and then the master volume level is artificially inserted into the signal If these volume controls are too low you might he
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14. In the Matchers window select the down arrow button and select Name in the left text edit window In the corresponding text edit window on the right enter the following rgsender_gui 19 HP Remote Graphics 4 2 0 User s Guide 6 On the Other tab in this window select the Skip tasklist button 7 On the State tab in this window select the Cycle skip button and the Window list skip button 8 Click on OK 9 Click on OK 10 Logout and log back in and you should not see the rgsender_gui listed in the task bar although you should see the icon on the desktop Installing the RGS Sender for HP UX HP UX Sender Installation 1 Login as root 2 Insert the HP Remote Graphics Software CD and mount the CD 3 Go to the mount point of the CD which is usually mnt cdrom and change directoryies to hpux pa sender 4 Execute the following command install sh 5 The Sender will be installed to opt hpremote rgsender and will be started automatically when the X Server or system is restarted 6 The HP UX Sender uses the Pluggable Authentication Module PAM for authentication Add the following lines to the file etc pam conf gdm session optional usr lib security libpam_rg 1 dtlogin session optional usr lib security libpam_rg 1 7 Ifthe PAM system has been configured to use custom PAM authentication modules then you may need to manually configure the PAM module that is used by the RGS Sender You should alwa
15. REG_DWORD 000000110 272 E Rocks ase E Sans t 8B SavRoam Gy saver O sama a G scardsw lt gt lt My Computer HKEY_LOCAL_MACHINE SYSTEM OurrentControtSet Ser vices rgsender Note the addition of the high command line option to the end of the command line Setting the Sender process priority using PTF The HP Performance Tuning Framework PTF can adjust the priority of the Sender without having to use regedit PTF is available for HP Workstations only from this location http www hp com workstations software framework index html Please see the PTF help and documentation for further information 69 HP Remote Graphics 4 2 0 User s Guide Collaboration Notification The Remote Graphics Sender for Windows displays a notification dialog when non primary users are connected The dialog displays a list of domain usernames representing each user connected to the Sender Two types of connections to a Sender are possible primary and non primary A primary connection is one where the login credentials match those of the user logged into the desktop of the Sender system A non primary connection is defined as any connection to the Sender with a login other than the primary Within the collaboration notification dialog primary and non primary users are identified using different fonts Primary users are italicized and listed first Non primary usernames follow and are displayed using a normal font The examp
16. Viewer follow after the table Message ID RGSE 92 ND ER_CONNECT_STATE Bi Description The connection state consists of zero or more primary connections and zero or more non primary connections Each event entry records the current number of active connections in each category Events appear when the connection status of these users changes The first field represents the number of primary connections The second field represents the number of non primary connections Each state field provides a text string and binary 32 bit unsigned integer for application use Event Viewer Message Primary connections 1 Non primary connections 2 Strings 1 number of primary connections 2 number of non primary connections Data UINT32 numPrimary UINT32 numNonprimary Event Viewer Example Primary connections 1 Non primary connections 0 Using Remote Graphics Software RGSENDER_CONN GI Q H A new connection was established with an associated name If Easy Login is enabled the name assignment will be deferred until login and the associated name may be Anonymous Event Viewer Message Connect 1 Strings 1 name associated with connection Data None Event Viewer Example Connect MYDOMAIN myusername RGSENDER_DISCONNECT A receiver has disconnected The message will contain the name associated with the connection If Easy Logi
17. While we have yet to see a failure in this path we recommend using all information available to its fullest potential Additional Safeguard Features for Windows systems The following optional procedures for the RGS Sender service can improve the reliability of your remote agent solution if required in your environment RGS Sender Service Recovery Settings By default most Windows services are installed without any automatic restart recovery settings This means that when a service terminates Windows will by default not restart the service unless explicitly set When RGS Sender software is first installed it is installed with Windows defaults do not restart Restarting the RGS Sender service can support RGS reconnection with a RGS Receiver client unless a system error prevents the RGS service from restarting Agent designs should take into account whether or not to check for the existence of a running RGS Sender service as an indication of a sufficient 103 HP Remote Graphics 4 2 0 User s Guide primary user connection If service restarts are programmed for your environment this test may be unnecessary To set the RGS Sender service for automatic restart you must adjust its Recovery Property through the Administrative Tools and Services control panel options Actions to take for the first failure second failure and subsequent failures are available in the properties menu Recovery options seen in the properties
18. a sync pulse beyond the warning timeout value the Receiver s Remote Display Window will dim and display a warning to the user This serves to notify the user of stale contents in the Remote Display Window Users making critical decisions based upon data displayed in the Remote Display Window should wait until their network returns If connectivity returns prior to reaching the error threshold implying return of sync pulses between applications the Remote Display Window becomes undimmed on the next image update and normal operation continues If loss of sync pulses and connectivity continues or a network invocation fails the error timeout will trigger the Receiver to close its connection After this action the Receiver displays the Connection Lost error dialog A useful timeout strategy for end users is to set short warning timeouts and longer error timeouts With these settings the end user detects potential network disruptions relatively quickly while allowing connections enough time to possibly recover upon network restoration The default warning timeout for RGS Receiver is 108 Using Remote Graphics Software two seconds two thousand milliseconds The default error timeout is thirty seconds thirty thousand milliseconds In a practical example if a temporary network disruption occurs for less than two seconds the Receiver does not display a user notification and the user only experiences a brief drop in Remote Display Window in
19. displays the Remote Graphics Help system e About displays Remote Graphics program information Manually Starting amp Stopping the Sender By default the Sender installs as a Windows Service and configures to automatically start on system startup The user can control Windows Services by accessing the Services panel The Services panel can be accessed from the Windows Control Panel and selecting Administrative Tools The following diagram shows the Administrative Tool for Services The Remote Graphics Sender is highlighted The status of the service is started and the service is configured to startup automatically By right clicking on the Sender the service can be stopped started or resumed Additionally the properties of the service can be controlled such as the start up type and the recovery mode 64 Using Remote Graphics Software Services DE View Help gt m m 4 Services Local Remote Graphics Sender Name Description Status Startup Type Log On As A ByRemote Access Connection Mana Createsa Started Manual Local System Stop the service By Remote Desktop Help Session Ma Manages a Manual Local System Restart the service E R Remote Graphics Sender Automatic Local System By Remote Procedure Call RPC Provides th Started Automatic Local System Bs Remote Procedure Call RPC Loc Manages t Manual Network S By Remote Registry Enables re Started Automatic Local Service By
20. for a finite number of seconds or infinite if seconds lt 0 do o open event log read log length close event log o if log has changed processEvent elSe sleep for X mSec 97 HP Remote Graphics 4 2 0 User s To properly use monitor call LPCTSTR eventServer if Events Guide the following strings must be defined in its string is defined as yourservername then the log is stored on a remote server if the string is empty NULL then the log is stored locally note that four backlashes compiles to two in a string constant rgreceiver The programming header file RGSender installed software at C Program Files Hewlet LPCTSTR eventSource the name of the target event generator e g Events h is located with the RGS Sender Packard Remote Graphics Sender include RGSender Events h A simple pseudo code agent using these functions looks like this include lt windows h gt include lt stdio h gt include RGSenderEvents h define BUFFER_SIZE 1024 safe EVENTLOGRECORD size for now define EVENT_SERVER NULL remote server nodename local NULL define EVENT_SRC rgsender specifies specific event name source in HPRemote BOOL processEvent LPCTSTR eventServer LPCTSTR eventSource DWORD dwEventNum HANDLE h EVENTLOG
21. is available here http www stereopsis com blttest If image updates from the Sender to the Receiver appear slow and erratic the Sender might not be getting enough of the CPU to do timely image updates If the Sender is running on a Windows operating system it can be an operating system scheduling issue Sometimes this can be resolved by increasing the process priority of the Sender Please see the section Setting Sender Priorities for further details Troubleshooting Remote Audio This section describes troubleshooting remote audio 1 Disabling Audio on a Sender for Windows Most audio devices will allow the sender speakers to be disabled while still allowing audio to arrive at the receiver This is done by enabling the mute for the master volume control through the Sounds and Audio Devices control panel or through the Volume icon in the taskbar The Volume icon in the taskbar will change when mute is enabled 121 HP Remote Graphics 4 2 0 User s Guide Enabling mute on some devices will prevent audio from arriving at the receiver The Realtek audio device used in the HP xw4300 is known to have this issue One possible solution when running the 32 bit version of Windows XP is to disable the audio device prior to installing the sender This will cause the HP Remote Audio device driver to be installed The real audio device and the HP Remote Audio device should not be enabled at the same time The sender will connect to the first audio d
22. is present on the desktop but does not display connection status The Sender icon or GUI can be used to enable and disable mouse and keyboard for non primary users For example if you wish to grant view only access to users simply right click on the icon or GUI and select Remote Io and then select Enable or Disable All Receivers can be easily disconnected from the HP Remote Graphics icon located in the system tray or from the Sender GUI by right clicking on the icon or GUI This is useful when hosting collaborative session such as in a classroom environment and the session ends 83 HP Remote Graphics 4 2 0 User s Guide The user currently controlling the mouse and keyboard is called the floor owner Only one user the floor owner can interact with the desktop at a time To transition the floor owner the current owner must not use the keyboard or mouse for a short period of time 0 5 seconds If any other user attempts to use the mouse or keyboard while the current owner is not using the input devices for this short period of time the floor ownership transfers to the new user The mouse and keyboard can be disabled for non primary users The primary user is the user that is logged into the desktop of the Sender system A non primary user is a user that is connected but is not logged in For example if UserA is logged into the Sender system and UserB is connected in the with I O disabled UserB cannot control the mouse an
23. selection of one Sender system before connecting to any systems Remote USB can only be enabled to one Sender at a time During an active connection if users want to change their Remote USB devices to another Sender system they must 1 disconnect all systems using the Disconnect All button 2 use the Select sender box to select a new Remote USB system 3 reconnect to their remote systems using the Connect All button During device discovery the new sender system will report the USB connection as a hotplug event for the Remote USB devices Network Options 51 HP Remote Graphics 4 2 0 User s Guide HP Remote Graphics Receiver SEE Hostname gogators fc hp com Help y Disconnect About Setup Mode 4 y Advanced gt gt gt General Audio USB Network Hotkeys Logging Statistics Timeouts seconds Error 30 Warning 2 Dialog 15 Note Must be disconnected to adjust timeouts The network timeouts control various timeouts that may occur within HP Remote Graphics e Error Specifies the timeout in seconds used to detect and disconnect an inactive connection e Warning Specifies the timeout in seconds used to detect and notify the user of a potential network disruption If network connectivity is restored before reaching the error timeout the warning notification disappears and the user can continue often without interruption e D
24. such as username and password This is likely caused by too small of a Receiver s dialog timeout value Please refer to the section Using Timeouts for further details on setting timeouts The user should first check the Receiver Control Panel to determine the Network dialog timeout setting and adjust as appropriate When connecting to a Sender the authorization dialog is not displayed long enough for the user to respond to it This is likely caused by too small of a Sender s dialog timeout value Please refer to the section Using Timeouts for further details on the property Rgsender Network Timeout Dialog The default value for this property is 15 seconds When connecting to a Linux or HP UX system the PAM authentication often fails There are several reasons why this might occur e PAM may be configured incorrectly e the user could be entering incorrect credentials or e the timeouts are too short Please refer to the section Installing the Sender to understand if PAM is correctly configured Please refer to the section Using Timeouts for further details on setting timeouts The user could try increasing the Receiver s network dialog timeout as well as the Sender s error and dialog timeouts to see if this helps If this does not help and the user is convinced that the timeouts are not being exceeded then it is likely a PAM authentication configuration problem The Remote Display Window is not updating and appears to be h
25. systems simultaneously when run in Directory or Enterprise Service Mode Virtual KVM V KVM emulates the functionality of a KVM switch in software to provide a convenient method to map workstations to specific displays and switch between them This feature emulates the capabilities found in a physical KVM switch by allowing the user to easily switch between remote session by raising the selected Remote Display Window in a manner similar to the alt tab capability provided in Windows The receiver can also switch audio between active sessions as described in the Controlling Receiver Settings section using the audio follows focus option About Remote Graphics Software Security Features HP Remote Graphics Software has the following features to maintain security Authentication When a Receiver attempts to connect to a Sender user credentials are validated using the native authentication method on the sender system If the credentials are not authenticated the connection is closed On Windows operating systems authentication uses NTLM or Kerberos On UNIX Linux and HP UX authentication uses the Pluggable Authentication Module PAM Authorization Multiple connections to the same Sender are only allowed if the user logged into the desktop of the Sender system primary user allows the connection When a non primary user attempts to connect to a Sender an authorization dialog is displayed on the desktop of the remote system that asks wheth
26. the dialog exits and connection is denied by default or it defaults secure If the Sender timeout is shorter than the Receiver s timeout the authorization invocation from the Receiver to the Sender usually times out faster that the dialog times out so the authorization fails If the Sender timeout is longer than the Receiver s timeout the authorization dialog expires faster than the invocation from the Receiver to the Sender and the authorization still fails Another example follows for a different type of authentication When a Receiver connects to a Sender running a Linux or HP UX operating system the Pluggable Authentication Module PAM authenticates the connection In this case the PAM subsystem invokes a PAM conversation callback function that results in the Sender making invocations back to the Receiver to prompt the user with PAM message dialogs The Sender receives the responses Typically the dialogs request a username and password but any message is possible The timeout for the PAM message response dialog invoked by the Sender and displayed by the Receiver is the Receiver s Rgreceiver Network Timeout Dialog value The maximum of either the Rgsender Network Timeout Error or Rgsender Network Timeout Dialog properties limits how long the Sender will wait for a response The Receiver controls the display time for the PAM message response dialog and the Sender controls how long to wait for a response from the Receiver If either ti
27. the collaboration notification dialog See Collaboration Notification for more details Directory Mode Directory Mode enables the Receiver to locally lookup pre assigned systems for a user from a file Direct3D Direct3D 8 0 and Direct3D 9 0 applications are supported Remote access users and remote collaborators can easily interact with Direct3D applications running on a remote desktop Direct3D applications run using the full power of the graphics adapter See Enabling Direct3D Applications on Windows for further information Disconnect primary or non primary users The RGS Sender desktop GUI provides the ability to selectively disconnect either non primary users or all users both primary and non primary Easy Login Enables fewer authentication steps when connecting to an HP Blade Workstation running Windows XP Pro See Using Easy Login for more details Enterprise Service Mode The Remote Graphics Software Enterprise Service enables a customer to integrate remote graphics into their enterprise directory infrastructure to support assignment of systems to users as well as managing user settings and properties The Enterprise Service enables roaming usage Users can work from any location on the network and easily access their assigned systems and settings without re entering them The Remote Graphics Software Enterprise Service also allows IT organizations to easily manage user system assignment with their current enterprise directory i
28. the default priority abovenormal Sets the process priority of the Sender to above normal high Sets the process priority of the Sender to high Linux HP UX specific command line options The following options are only available on Linux and HP UX noautostartgui The RGS Sender GUI automatically starts on Linux when the Sender process starts To start the GUI on a per user basis edit the opt hpremote rgsender rgsender sh file and add the noautostartgui option Refer to the Linux Sender GUI Installation or HP UX Sender GUI Installation sections for more information display value where value is the display number of the X server that the RGS Sender will share For example if both X servers hostname 0 and hostname 1 are running use display 1 to share the X server running at display hostname 1 73 HP Remote Graphics 4 2 0 User s Guide Properties Remote Graphics Software has a configuration mechanism that allows specifying many controls This configuration mechanism is called Properties Properties are name value pairs Properties are created with default values and can enable or disable window borders set the codec quality set the audio quality adjust the connection timeouts etc Properties are set in a configuration file on the command line or using the RGS Enterprise Service Properties specified on the command line override properties set in a configuration file or RGS Enterprise Service Syntax Properties a
29. to connect to a Sender if the firewall is not configured correctly the firewall will ask the user to allow the connection On the Sender the firewall blocks the Sender from starting This can also be configured Please refer to the engineering advisory http h20000 www2 hp com bizsupport TechSupport Document jsp 10 Troubleshooting objectlD PSD_W0O040917 CW0O1 for more details on how to resolve this issue OpenGL Applications Not Starting Previous versions of HP Remote Graphics required the manual placement of the HP Remote Graphics OpenGL32 d11 library into the application s directory This library may cause some applications to fail on startup Automatic updates of OpenGL applications are now supported and the HP Remote Graphics OpenGL32 d11 library is no longer required See Enabling OpenGL Applications On Windows for more details If the use of the HP Remote Graphics OpenGL32 d11 is still required the method for enabling automatic 3D updates is disabled some OpenGL applications e g PTC ProEngineer or Google Earth will not start with the Window s HP Remote Graphics Software Sender installed Only the following versions of ProEngineer are compatible with Remote Graphics OpenGL32 d11 Pro E Wildfire 2 0 all datecodes Pro E WildFire 1 0 datecodes 2003051 or later Pro E 2001 datecodes 2004290 or later Accelerated DirectDraw Not Available The HP Remote Graphics Driver will cause accelerated DirectDraw to beco
30. using individual update rectangles If image updates in the Remote Display Window seem to show image tearing setting the value to 1 enabling global image updates might reduce the tearing Tearing usually occurs on large images that are updated quite frequently such as a model of a 3D object being rotated in an large window Setting the value to 0 disabling global image updates is usually best for large Remote Display Windows 5120 x 1024 resolution that display mostly text based applications The default value is 0 global image updates are disabled Rgreceiver RecentWindowPositions int vector This property can be used to initialize the positions of the Remote Display Windows The position of each Remote Display Window is controlled by an xpos ypox tuple The following example contains two tuples one for each of two Remote Display Windows 76 Using Remote Graphics Software Rgreceiver RecentWindowPositions 0 0 1280 0 This property will set the coordinates of the first Remote Display Window to 0 0 and the second Remote Display Window to 1280 0 In this example if each Remote Display Window was at resolution 1280x1024 the first window would show up at the far left of the receiver s display and the second window would be placed right next to the right edge of the first window making them appear as one large 2560x1024 display Audio Properties Rgreceiver Audio sMutable bool If set to 1 the user will be abl
31. will no longer function properly since it is listening to connections from RGS Receivers on a dead NIC Simply restarting the RGS Sender will enable the Sender to use the Wireless NIC and will allow the RGS Receiver to connect again e Suppose a Sender is running on a machine with two Ethernet NICs where each NICs is using a CAT5 cable The NIC that is listed first for example when the Windows command ipconfig all is run will be the NIC that the Sender binds to If it is desirable that the Sender runs using the other NIC change the binding order of the NIC in the system On Windows this is done by bringing up the Network Connections dialog in the Control Panel In the Advanced menu select Advanced Settings to bring up the Advanced Settings dialog Select the Adapter and Bindings tab Here you can move the preferred NIC to the top of the binding order 3 Remote Audio Issues Audio Not Continuous Low bandwidth connections can cause discontinuities in the audio stream Reducing the quality and turning off stereo may improve the audio quality Some high priority CPU intensive tasks may disrupt the audio stream The Windows Task Manager may help you identify such a task Another possible problem may be a bad network setup 129 HP Remote Graphics 4 2 0 User s Guide 130 PC Speaker Sounds Not Working The Sender will capture all audio information sent through the mixer This includes most audio alerts MIDI Direct So
32. x86 64 processor families AMD x86 and AMD64 processor families HP Personal Workstations only e HP UX 11 0 and 11i V1 HP PA RISC 2 0 architecture PA 8500 or later Windows amp Linux e Any graphics adapter nVIDIA ATI Matrox HP UX e HP Visualize fx5 fx10 e ATI FireGL UX FireGL T2 128p e FireGL X1 256p FireGL X3 256 Supports the following Display Settings e 32 bit at 1024x768 resolution or higher e On Windows video overlay planes DirectX and full screen exclusive mode access not supported e On Windows OpenGL overlay planes are not supported e Microsoft Windows XP Professional 32 bit and 64 bit e Microsoft Windows 2000 Professional HP Remote Graphics 4 2 0 User s Guide Remote USB Easy Login Remote Application Termination Collaboration Notification Networking Receiver 10 Feature Supported Platforms Remote USB is only supported on an HP Blade Workstation Client when connected to an HP Blade Workstation sender system 1 Any number of USB devices can be simultaneously connected 2 HP Remote Graphics Software requires matched versions of the RGS Sender and RGS Receiver systems For example RGS Sender and Receiver at version 4 0 work together If they are both version 3 1 they will work together Versions 3 1 and 4 0 in any combination will not work together 3 Not all USB devices are supported Refer to the HP Blade Workstation documentation for more details HP Bl
33. 2 Double click or select Setup exe to start the installer 3 Follow the instructions on the screen NOTE The Remote Graphics Diagnostic tool runs during installation to detect common setup issues Windows XP firewall settings Guest Account security policies RDP interoperability Easy Login configuration etc The tool will only display a window if it detects a potential problem Use the tool anytime after installation to determine installation problems See Utilities for more details 4 You will be prompted to restart the system after the installation is complete Select yes when asked to restart the system The Sender is installed as a Windows Service In fact this is necessary to enable some features such as the ability to send Ctr1 Alt Del key sequences and also view locked screens Additionally installing the Sender as a service allows the Microsoft Windows operating system to automatically start the Sender when the system is started NOTE To enable OpenGL applications see Enabling OpenGL Applications for more details NOTE To enable remote audio see Installing amp Enabling Remote Audio for more details Installing the RGS Sender on HP Blade Workstations The RGS Sender for Windows installer setup exe will automatically upgrade software versions prior to 4 0 0 when run Upgrading the Sender is possible while connected to a HP Blade Workstation After completing the upgrade restart the system when prompted This will disconn
34. B Network Hotkeys Logging Statistics C Audio follows focus Stereo Quality Medium 22 KHz defauli v The Audio follows focus checkbox modifies the handling of the audio streams when connected to multiple remote systems Checking the box enables only the audio stream corresponding to the Remote Display Window that currently has the keyboard focus When unchecked the Receiver combines the audio from all active connections into a single stream The Stereo checkbox enables or disables stereo audio Stereo audio sends independent audio streams for the left and right channels Stereo mode requires greater network bandwidth The Quality box allows the user to select one of three different audio quality settings e Low specifies a sampling rate of 11 KHz e Medium specifies a sampling rate of 22 KHz 49 HP Remote Graphics 4 2 0 User s Guide e High specifies a sampling rate of 44 KHz which equivalent to CD quality audio Higher quality settings sampling rates require more network bandwidth and can impact the performance of HP Remote Graphics especially over bandwidth constrained networks USB Options Remote USB is only supported on a HP Blade Workstation Client and a HP Blade Workstation sender See System Requirements for further details HP Remote Graphics Software supports a Remote USB capability This allows a user to connect any number of USB devices to a local RGS Receiver system and have the devi
35. Color st ring This is the color the Remote Display Window will be composited with when the RGS Receiver detects a network disruption The value is a hexadecimal number with four components alpha red green blue The alpha component is used to specify the level of transparency the color will take An alpha value of zero will be totally transparent where no warning color will be visible by the user An alpha value of one will be totally opaque completely covering the image in the remote sender The default value is 0x80b40000 The alpha component is 0x80 128 decimal The red component is 0xb4 180 decimal The blue and green components are both zero Therefore the color is a red of strength 180 256 or around 70 of full red The alpha value is 128 256 or 50 transparent Rgreceiver sGloball mageUpdateMutable boo1 If set to 1 the user will be able to modify the Enable global image updates check box in the Receiver Control Panel If set to 0 the user will be unable to modify the checkbox This property can be used to permanently enable or disable global image updates in the Receiver The default value is 1 global image updates can be configured by the user Rgreceiver sGloball mageUpdateEnabled boo1 If set to 1 the Receiver updates the area of the screen with the extents of all the areas of the screen that have changed If set to 0 the Receiver updates the screen to just the areas of the screen that have changed
36. HP Remote Graphics 4 2 0 User s Guide Copyrights and trademarks Copyright 2003 2006 Hewlett Packard Development Company L P The HP Remote Graphics Sender for Windows uses Microsoft Detours Professional 2 0 Detours is Copyright 1995 2004 Microsoft Corporation Portions of the Detours package may be covered by patents owned by Microsoft corporation Microsoft MS DOS Windows Windows NT Windows 2000 Windows XP and DirectX are registered trademarks or trademarks of Microsoft Corporation in the U S and other countries Intel Pentium Intel Inside and Celeron are registered trademarks of Intel Corporation or its subsidiaries in the U S and other countries Java is a trademark or registered trademark of Sun Microsystems Inc AMD and AMD6 4 are trademarks of Advanced Micro Devices Inc OpenGL is a registered trademark of Silicon Graphics Inc Red Hat and Enterprise Linux are registered trademarks of Red Hat Inc Linux is the registered trademark of Linus Torvalds in the United States and other countries InstallShield is a registered trademark and service mark of Macrovision Corporation and or Macrovision Europe Ltd in the United States and or other countries Symantec and the Symantec logo are U S registered trademarks of Symantec Corporation pcAnywhere is a trademark of Symantec Corporation ZeroC Ice and Internet Communications Engine are trademarks of ZeroC Inc CORBA is a trademark or registered tradema
37. If you are using a custom PAM authentication module called Libpam_custom 1 you may need to edit the PAM configuration file etc pam d rgsender to specify the PAM authentication module to be used by the RGS Sender For example you may need to add the following to the file etc pam d rgsender auth optional lib security pam_custom 1 12 The default on RedHat Linux is to bind the machine name to the loopback interface in the etc hosts file The RGS Sender will not accept remote connections with this configuration Edit the etc hosts file and bind the machine name to its proper IP address as follows 1270041 localhost localhost localdomain 88 1 89 122 blade2 blade2 bigmoney com Linux Sender GUI Installation The Sender GUI will automatically starts on Linux when the Sender process starts If you prefer to start the Sender GUI on a per user basis then edit the file opt hpremote rgsender rgsender sh and add the noautostartgui command line option as follows exec rgsender noautostartgui l1 logSetup and then proceed to follow the directions below KDE RedHat GUI setup To section describes how to manually start the Sender GUI when KDE is the desktop manager 1 Open the Konqueror file manager the desktop icon that is named Home 18 6 7 Getting Started with Remote Graphics Software On the menu bar select Go Autostart A new Konqueror window will open Right click and select Create New and
38. Login section to learn more about enabling Easy Login Microsoft Remote Desktop and Easy Login Microsoft Remote Desktop and RGS Easy Login ideally coexist and work well together under certain situations The following scenarios demonstrate how a user and an IT administrator can work together using their preferred methods e UserA uses RGS to connect to his HP Blade Workstation e UserB is an IT administrator and uses Microsoft Remote Desktop to connect to UserA s Blade Workstation Careful orchestration keeps Easy Login enabled Under certain scenarios it can become disabled The following section describes several of the possible key scenarios UserB never connects in RGS Easy Login remains enabled for UserA This is the primary scenario assumed for day to day operations 1 UserA logs off and then disconnects the RGS Receiver from the sender before leaving work for the evening UserA might also lock the workstation rather 88 Using Remote Graphics Software than logging off before disconnecting the RGS Receiver A screen saver might also be used to force the desktop to be locked after a certain amount of elapsed time In this case UserA would just disconnect the RGS Receiver and let the screen saver kick in to lock the desktop 2 UserB never uses Remote Desktop to connect into UserA s Blade Workstation 3 UserA returns the next morning and connects to his Blade Workstation using the RGS Receiver UserA connects directl
39. Ownership of a Desktop Session on Windows defines the type of user status in effect for a RGS connection Events posted to the HPRemote Windows Event Log reflect the following control priorities e Primary User The user of a RGS Connection that matches the user logged into the Desktop Session e Non primary User also Collaborating User A user of a RGS Connection that does not match the user logged into the Desktop Session If no one is logged into a Desktop Session then all connections are non primary Primary user status defines control and the need for a monitoring agent to take action against running applications of interest When the number of primary user connections drops to zero then the Desktop session may require user defined actions HPRemote the RGS Windows Event Log The RGS Sender posts events in the HPRemote Windows Event Log Event messages are directly viewable with the Windows Event Viewer or by an application 91 HP Remote Graphics 4 2 0 User s Guide using the Event Log Service API Data in the Event Log consists of a Message ID followed by optional data contained in both character string and binary data formats Binary data provides direct access to data without requiring application parsing Character strings format the binary data into human readable messages compatible with the Windows Event Viewer Review each message type in the table below for exact field and usage descriptions Details for using the Event
40. RECORD pevlr BYTE bBuffer BUFFER_SIZE DWORD dwRead dwNeeded BOOL result Open read close event log if h OpenEventLog eventServer eventSource NULL report error status return true Set the pointer to our buffer Strings and data will get appended to the EVENTLOGRECORD structure pevlr EVENTLOGRECORD amp bBuffer Read th vent specified by dwEventNum result ReadEventLog h event log handle EVENTLOG_SEEK_READ start at specific event EVENTLOG_FORWARDS_READ advance forward dwEventNum record to read pevlr pointer to buffer BUFFER_SIZE size of buffer 98 Using Remote Graphics Software amp dwRead number of bytes read amp dwNeeded bytes in next record if CloseEventLog h false report error status return true Process event example print out event if result We only know how to process specific events if pevlr gt EventID RGSENDER_CONNECT_STATE Retrieve the two UINT32 fields of this message representing primary and non primary connections unsigned int pData unsigned int LPBYTE pevlr pevlir gt DataOffset Examine state of primary connections here for other agent response if number drops to zero example only prints out retrieved record to cons
41. RGS Single Sign on will be enabled by default Setting the Local Security Policy The local security policy Interactive logon Do not require CTRL ALT DEL must be disabled to support Single Sign on This can be set in the Windows Local Security Settings under Security Options The RGS Diagnostic Tool programmatically detects if this local security policy is set correctly See the RGS Diagnostic Tool section for more information Note Creating the GinaDLL registry key disables Window s Fast User Switching and Welcome Screen features Uninstalling and Disabling Single Sign on There are two methods used to disable Single Sign on 1 Using the rgadmin Tool The RGS Rgadmin Tool contains command line options to disable RGS Single Sign on This method is preferred over the manual method 2 Manual Method 33 HP Remote Graphics 4 2 0 User s Guide To disable Single Sign on without the use of the rgadmin tool delete or rename the value of the GinaDLL registry key If there is no other custom GINA module on the system simply removing the GinaDLL key definition from the registry disables Single Sign on The GinaDLL key HKEY_LOCAL_MACHINE Software Microsoft Windows NT CurrentVersion Winlogon GinaD1ll is removed through the use of regedit the Windows Registry Editor Be certain to actually remove the key by selecting the GinaDLL key in regedit and select the Delete entry in the Edit menu Once the key is deleted it no
42. Removable Storage Manual Local System By Routing and Remote Access Offers rout Disabled Local System SRy SavRoam Symantec Started Automatic Local System Sy Secondary Logon Enables st Started Automatic Local System Ry Security Accounts Manager Stores sec Started Automatic Local System Ky Server Supports fil Started Automatic Local System SRy Shell Hardware Detection Started Automatic Local System Sy Simple Mail Transfer Protocol SM Transports Started Automatic Local System Sy smart Card Manages a Started Local Service ya N an PETRE T S Extended Controlling Settings on Linux and HP UX Sender GUI By default the Sender GUI automatically starts on Linux and HP UX when the Sender process starts The Sender GUI displays with the HP Remote Graphics Software icon on the desktop By right clicking on the icon the user can select one of the following options e Remote Keyboard Mouse gt Enable or Disable If Disable is selected all non primary A user of a RGS connection that does not match the user logged into the desktop of the remote computer If no one is logged into the desktop of the remote computer then all connections are non primary users are in view only mode Only the primary user the user that is logged into the desktop will control the remote desktop remotely using the Receiver If Enable is selected all users connected to the Sender can interact with the remote desktop
43. TRACT You represent that you are of the legal age of majority in your state of residence and if applicable you are duly authorized by your employer to enter into this contract 14 APPLICABLE LAW This EULA is governed by the laws of the State of California U S A 15 ENTIRE AGREEMENT This EULA including any addendum or amendment to this EULA which is included with the Product is the entire agreement between you and HP relating to the Software Product and it supersedes all prior or contemporaneous oral or written communications proposals and representations with respect to the Software Product or any other subject matter covered by this EULA To the extent the terms of any HP policies or programs for support services conflict with the terms of this EULA the terms of this EULA shall control 145 HP Remote Graphics 4 2 0 User s Guide 2003 Hewlett Packard Development Company L P The information contained herein is subject to change without notice All other product names mentioned herein may be trademarks of their respective companies The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Rev 10 03 355096 001 Amendment to End User License Agreement For HP Remote Graphics Software Fo
44. ade Workstation running Microsoft Windows XP Professional 32 bit Microsoft Windows 2000 Professional or XP Professional 32 bit and 64 bit Microsoft Windows 2000 Professional or XP Professional 32 bit and 64 bit e Standard TCP IP e 10 100 1000BASE T Gigabit Ethernet e Full duplex recommended Supported Components Microsoft Windows 2000 or XP Professional 32 bit Intel x86 and x86 64 processor families AMD x86 and AMD64 processor families e Microsoft Windows XP Professional x64 Edition Intel x86 64 processor families AMD64 processor families e HP Compaq t5720 Thin Client with Microsoft Windows XP Embedded SP2 e Red Hat Enterprise Linux WS3 32 bit amp 64 bit Intel x86 and x86 64 processor families AMD x86 and AMD64 processor families HP Personal Supported Graphics Display Settings Remote Audio Remote USB About Remote Graphics Software Workstations only e HP UX 11 0 and 11i V1 HP PA RISC 2 0 architecture PA 8500 or later Any system graphics Supports the following Windows XP Color Quality settings e 16 bit e 24 bit e 32bit All Linux or HP UX Color Quality settings are supported at 1024x768 resolution or higher e Microsoft Windows XP Professional 32 bit and 64 bit e Microsoft Windows 2000 Professional e HP Compaq t5720 Thin Client with Microsoft Windows XP Embedded SP2 e Linux 32 bit amp 64 bit Remote USB is only supported on an HP Blade Workstation Client w
45. also transmitted and received from the Sender The Receiver connects to the RGS Enterprise Service if enabled 3 RGS Enterprise Service is an optional software component that runs as a service or daemon on a remote computer The Enterprise Service ES manages centralized system lookup and user enterprise properties for the RGS Receiver over a standard computer network The Enterprise Service is delivered as a Software Development Kit SDK HP Remote Graphics 4 2 0 User s Guide Features HP Remote Graphics Software includes the following features Application transparency No modification to applications is necessary to access them remotely Audio follows focus The RGS Receiver can be configured to enable audio for the session displayed in the Remote Display Window that currently has focus and is muted for all other remote sessions windows Collaboration Multiple users can simultaneously connect to the same Sender This allows several users to view and interact with the same desktop For example several users at different remote locations can simultaneously view 3D OpenGL applications using a RGS Receiver Collaboration Notification The RGS Sender displays a collaboration notification dialog when one or more non primary connections are active The dialog displays the users currently connected to the Sender This provides a reminder to the user that multiple connections to the desktop exist Individual users can be disconnected using
46. apping Applications of Interest Issues Agents can be launched and supervise only specific applications in a given environment Tying agents to specific applications is a selective safety net for every user Benefits Application specific agents can be implemented as plug ins or support utilities for a given application In the future certain software providers may provide custom interfaces for safe shutdown messages from an agent or the operating system Custom agents can be independently maintained and tied to specific application releases for greater support flexibility Independent agent design supports unit testing and decouples environmental dependencies Concerns Users need specific recourse to disarm an agent if they reconnect Applications may not interact well with a dedicated agent and only shutdown due to a global shutdown request Dedicated agents could possibly be compromised Administrator Alerts 102 Issues Instead of shutting down an environment an agent can be designed to alert an administrator or operator to determine the status of the user before taking action This watchdog approach can further be defined to exploit redundant network connection support to a remote system to allow user directed shutdowns to occur Benefits System agents are not required to take destructive action they serve only as alarms and monitors for alternate human intervention Using Remote Graphics Software Concerns May req
47. ar the audio signal If they are too high the signal may be distorted This section describes a technique to hand tune the controls to reduce the amount of distortion These operations should be performed while connected to the sender through the receiver The Wave line of the Volume Control is the first volume control to impact the audio signal outside of the application that generates the signal Setting this value to the maximum level gives you the most resolution in your audio signal The following image shows an example of this control at its maximum level 26 Getting Started with Remote Graphics Software ii Volume Control Options Help Volume Control Wave SW Synth CD Player Line In Balance Balance Balance Balance Balance gt U OO GoD o OD Fog 4 Volume Volume Volume Volume Volume C Mute all SoundMAX Digital Audio The next volume control to adjust is the mixer line of the Recording Control The name of this line varies with different audio devices See the Windows Sender Audio Installation section for information on how to determine the name of this control For our example the control is called Wave Out Mix Adjust this volume control while playing a sound At higher levels the audio signal gets clamped and the signal becomes distorted Decrease the level until the sound becomes clear On some devices the mixer volume control does not go to zero In this case the Wave line of the Volume Contr
48. ary hprgina dll enables Easy Login The file hprgina d1li is a GINA Graphical Identification and Authentication module that is loaded by the Window s WinLogon exe process There are three ways to install and enable RGS Easy Login 1 Install time The hprgina dil can be installed and enabled during the RGS Sender installation This is the preferred method and is the safest and easiest way to enable RGS Easy Login The default during installation is to not enable Easy Login The user must answer two questions before Easy Login is properly enabled If enabled the system must be rebooted before RGS Easy Login is operational 2 Using the rgadmin Tool The RGS Rgadmin Tool can be used to enable or disable the hprgina dll The rgadmin tool can also be run from the command line with the proper options to enable or disable the GINA module This method is preferred over the manual method 3 Manual Method Although this is not the preferred method to enable RGS Easy Login it is here so that administrators will know exactly what parts of the system are modified To manually enable WinLogon to load the hprgina module do the following steps in the exact order listed 1 Install the RGS Sender on the HP Blade Workstation If the RGS Sender is not installed or installs with errors DO NOT perform the remaining steps Doing so puts the system in a state that requires a complete re installation of the operating system 2 After the RGS Sender i
49. at startup helps keep your computer secure For more information click Help When the remote desktop is in the locked desktop state W1xDisplayLockedNotice the following dialog is present on the remote desktop 85 HP Remote Graphics 4 2 0 User s Guide Computer Locked Copyright 1985 2001 Professional Corporation This computer is in use and has been locked Only FCIMTEST rqdemo rqdemo or an administrator can unlock this computer Press Ctrl Alt Del to unlock this computer If the remote desktop displays either of these two states then an RGS Single Sign on connection will work If the remote desktop state differs from these requirements Single Sign on will not work and the user will need to enter their credentials twice To support Single Sign on in the RGS Sender the custom RGS GINA Graphical Identification and Authentication module hprgina dll must be installed and loaded by Window s WinLogon process The RGS GINA module resides in the C WINDOWS system32 directory of the Sender s system The hprgina dl1 module is loaded by Window s WinLogon exe process at system boot up The RGS Sender enables Single Sign on functionality with a correctly installed and configured hprgina d11 module Please refer to Installing amp Enabling Single Sign on section to learn more about enabling RGS Single Sign on 86 Using Remote Graphics Software Using Easy Login Easy Login is only supported on HP Blade Wor
50. ay contain multiple users with a list of Senders assigned to each user The first time the Receiver starts in Directory Mode if the command line directory filename specifies a filename the Receiver will use that file as the directory If no file name is specified the user is prompted to select the location and name of the directory file After the location of the directory file is set the Receiver automatically connects to the Senders assigned to the user specified in the file The locations of the directory file can be reset using the Receiver control panel 59 HP Remote Graphics 4 2 0 User s Guide Configuring a directory file for Directory Mode When the Receiver runs in Directory Mode it requires a properly configured directory file Normally the directory file is a common file for an entire group department organization or entire company The directory file can manage and administer the assignment of systems for any number of users This file is specified as a normal ASCII text file as follows domainName userNamel senderl sender2 senderN domainName userName2 senderl sender2 senderN For example the following text specifies the directory for the users Sally and Joe Domainl sally senderl sender2 sender3 Domainl joe sender4 sender5 sender6 In this example e Sally is assigned senderl sender2 and sender3 e Joeis assigned sender4 sender5 sender6 If the domain name user name or sender na
51. b USB Root Hub USB Root Hub USB Root Hub If the driver is not reported reinstall the RGS Sender Software on the HP Blade Workstation sender system During installation verify that the Remote USB box is checked in the Configuration window as shown in the next panel 125 HP Remote Graphics 4 2 0 User s Guide HP Remote Graphics Sender InstallShield Wizard Configuration Select the features you want to install on your computer Remote USB Destination Folder C Hewlett Packard Remote Graphics Sender InstallShield 3 Enable Remote USB Verify that the receiver has enabled Remote USB Make certain that the Enable Remote USB box is checked under the USB option tab of the RGS Control Panel as shown below 126 Troubleshooting Hostname Help b1122 About Disconnect connect Setup Mode x4 Ss Advanced gt gt gt General Audio USB Network Hotkeys Logging Statistics MV Enable Remote USB Select sender J 4 Supported USB Devices Verify that the USB device is supported for remote connection Not all USB devices are supported by the current version of HP Remote Graphics Software 5 USB Device Drivers and Program Support Verify that the device drivers and programs required by the device are installed and available on the Sender system Many USB devices require manufacturer supplied software to work on a system This software must oft
52. been mistyped 2 The file has been moved or is no longer available 3 The network is down or experiencing a disruption 4 The user does not have read permission on the file The username of the current user of the HP Remote Graphics Software Receiver is not found in the directory file Possible reasons include 1 The username entered in the directory file does not exactly match the real username 2 The username of the current user is not entered in the directory If the directory file is on a shared drive with restrictive permissions consult an IT specialist to add the proper entry The connection was authenticated but another user is already logged into the desktop of the Sender system When a connection is attempted to another user s desktop a dialog is displayed on the Sender desktop asking the logged in user to allow the connection A user is not allowed to connect to another user s desktop unless they are explicitly allowed authorized Either the connection was not granted access or the dialog timed out and the connection was implicitly denied A license was not found for the RGS Receiver The license is invalid for the RGS Receiver A license was not found for the RGS Sender The license has expired for the RGS Sender to Error License Invalid for the sender you are trying to connect to Could not create an Enterprise Directory Session Authentication to the Enterprise Directory Service
53. blems is network performance If the Sender is running on a Windows operating system it can be an operating system scheduling issue Sometimes this can be resolved by increasing the process priority of the Sender Please see the section Setting Sender Priorities for further details Easy Login Connections Don t Seem to be Enabled There are several common system setup issues that can prevent an Easy Login connection to the RGS Sender The RGS Diagnostic Tool programmatically detects some of these problems and suggests possible solutions Please refer to the RGS Diagnostic Tool section Linux or HP UX Specific I ssues 134 1 Hidden Receiver Control Panel The Receiver control panel will not stay on top of other windows in the desktop and can therefore get lost Also for session managers that support multiple desktops the Receiver control panel will not by default show up in Troubleshooting all desktops Read the Setup Mode section to learn how to bring the Receiver control panel to the front Geometry Feedback Window And Performance Performance of window moves using a HP UX Sender over a low bandwidth network connection is slow This is related to the geometry feedback window placed on top of the window that you are moving This can be resolved by disabling the geometry feedback window or moving the geometry feedback window to a corner of the screen Read the Optimizing Performance section to learn how to relocate the fee
54. bool If set to 1 all Hotkey settings in the Receiver Control Panel will be able to be changed by the user If set to 0 none of the settings can be changed by the user This can be used to permanently enable or disable Hotkey settings before the RGS Receiver is started The default value is 1 Hotkeys can be configured by the user Rgreceiver Hotkeys SetupModeSequence st ring Defines the Setup Mode hotkey sequence The sequence may only consist of Ctrl Alt Shift and Space keys The sequence must also start with either a Ctrl Alt or Shift key The first key must also be held down through the entire hotkey sequence The default value is Shift Down Space Down Space Up Rgreceiver Hotkeys I sSendCtrlAltEndAsCtrlAltDeleteEnabled bool When enabled a ctr1 Alt End key sequence in the Remote Display Window is sent to the RGS Sender as a Ctrl Alt Del key sequence The default value is 1 send a Ctrl Alt Del when the user enters Ctr1 Alt End Rgreceiver Hotkeys I sSendFirstKeyl nsequenceEnabled bool When enabled the first key in the hotkey sequence is sent to the RGS Sender The default value is 0 don t send the first key in the hotkey sequence ImageCodec Properties 78 Using Remote Graphics Software Rgreceiver mageCodec I sMutable bool If set to 1 the image quality can be changed by the user in the Receiver Control Panel If set to 0 the user cannot change the image quality This can be used to perma
55. cense Agreement s sssssssrssssrressrrerrrnerrrnerrrrerinnsrirnerinnerennerenns 143 Contacting HP iaeiei a A E AEE A AS EEE EE A SEAN E 147 viii Welcome to HP Remote Graphics Software Welcome to HP Remote Graphics Software RGS This document provides a complete overview of the RGS product including the RGS Receiver RGS Sender and RGS Enterprise Service About Remote Graphics Software What is Remote Graphics Software Remote Graphics Software RGS is software that allows a user to access the desktop of a remote computer over a standard computer network The software is conceptually similar to other remote access solutions such as Microsoft Remote Desktop Symantec pcAnywhere and others Remote Graphics Software is composed of three major software components 1 RGS Sender is a software application that runs as a service or background process on a remote computer and transmits graphics updates audio and USB data to one or more RGS Receivers The Sender receives keyboard events mouse events and USB data from the Receiver and processes them locally 2 RGS Receiver is a software application that runs on a local computer or thin client The Receiver establishes a connection to one or more Senders requests graphics updates from the Sender and displays the desktop of the remote computer inside a window on the local system Keyboard and mouse events in the Remote Display Window are transmitted to a Sender USB data is
56. ces appear connected to the RGS Sender system Hostname Help b1122 About Setup Mode x4 T Advanced gt gt gt General Audio USB Network Hotkeys Logging Statistics Disconnect lM Enable Remote USB Select sender J The toggle button labeled Enable Remote USB selectively enables or disables Remote USB capability When enabled USB devices plugged into the local system appear to the remote system as locally attached devices Remote USB can dynamically enable or disable USB connections while connected to a Sender system Remote USB supports hotplug events so it is not necessary to disable Remote USB before plugging or unplugging USB devices 50 Using Remote Graphics Software Directory File directory txt About Change Disconnect All connect an Help Setup Mode x4 Ss Advanced gt gt gt General Audio USB Network Hotkeys Logging Statistics V Enable Remote USB Select sender b22 When the Receiver uses Directory Mode or Enterprise Service Mode with multiple Senders specified the Select sender drop down box manages which system receives the active Remote USB connection The example above shows a RGS Receiver setup for directory mode using the Directory File directory txt and the system b1122 selected for Remote USB devices at the next connection NOTE In Directory Mode or Enterprise Service Mode Remote USB requires
57. choose Link to Application A dialog box will open On the General Tab page give it a name such as rgsender On the Execute Tab page add the following in the Command text edit box opt hpremote rgsender rgsender_gui sh Click the OK button to save the changes Logout and log back in and you should see the RG Sender GUI GNOME RedHat Enterprise GUI setup To section describes how to start the Sender GUI when Gnome is the desktop manager 1 Open the Nautilus file manager the desktop icon that is named Start Here 2 Select the Preferences icon 3 Select the Session icon 4 Select the Session Properties amp Startup Programs icon A new dialog window will open 5 Select the Startup Programs Tab in the new dialog window 6 Click the Add button A new dialog window will open 7 In the Startup Command text edit box in the new dialog window enter opt hpremote rgsender rgsender_gui sh display 0 0 8 Select the OK button 9 Select the Apply button 10 Logout and log back in and you should see the RG Sender GUI Optionally you can also setup Gnome so the icon does not show up on the task bar the following instructions do not apply for RedHat Enterprise Edition systems 1 Go back to the Nautilus file manager select Preferences and then select Sawfish window manager Select Matched Windows A new dialog window will open Click the Add button A new dialog window will open
58. connection then all systems must be disconnected a new sender system selected in the Receiver Control Panel and then all senders can be reconnected 8 Reset the USB Device Press the reset button on the device if it has a reset button If the device has entered into a bad state it may fail to connect Pressing the reset may allow the device to connect 128 Troubleshooting Known Issues and Limitations This section describes a list of known issues and limitations of the HP Remote Graphics Software General Issues 1 Switching Network Interfaces The Sender does not transition well when switching network interfaces or hopping from one network interface to another The Sender must be re started so that it can re discover the correct interface 2 Multi homed Systems Receivers that run on systems that are multi homed might not work correctly The following multi homed scenarios are presented e Suppose a laptop is connected into the LAN through an Ethernet NIC with a CAT5 cable and another Wireless NIC running 802 11b When the Receiver running on the laptop connects to the Sender the system sometimes gets confused as to what NIC should support the connection Disabling one of the NICs will allow the Receiver to properly connect to the Sender e The Sender is running on a system that is using the LAN through an Ethernet NIC with a CAT5 cable Then if the LAN cable is unplugged and a Wireless NIC is started the Sender
59. crete agreement shrink wrap license or electronic license terms accepted at time of download Use of the 143 HP Remote Graphics 4 2 0 User s Guide Freeware by you shall be governed entirely by the terms and conditions of such license f Recovery Solution Any software recovery solution provided with for your HP Product whether in the form of a hard disk drive based solution an external media based recovery solution e g floppy disk CD or DVD or an equivalent solution delivered in any other form may only be used for restoring the hard disk of the HP Product with for which the recovery solution was originally purchased The use of any Microsoft operating system software contained in such recovery solution shall be governed by the Microsoft License Agreement 2 UPGRADES To use a Software Product identified as an upgrade you must first be licensed for the original Software Product identified by HP as eligible for the upgrade After upgrading you may no longer use the original Software Product that formed the basis for your upgrade eligibility 3 ADDITIONAL SOFTWARE This EULA applies to updates or supplements to the original Software Product provided by HP unless HP provides other terms along with the update or supplement In case of a conflict between such terms the other terms will prevail 4 TRANSFER a Third Party The initial user of the Software Product may make a one time transfer of the Software Product to another en
60. cs Sender and click Change Remove Uninstalling the RGS Sender for Linux To uninstall the Linux Sender find the name of the RedHat RPM package for the Remote Graphics Sender by typing rpm q a grep i rgsender If the Sender is installed on the system you will see rgsender_linux_32 4 0 0 or something similar To remove the Sender s rom package become root and type rpm e allmatches rgsender_linux_32 Uninstalling the RGS Sender for HP UX To uninstall the HP UX Sender become root and type usr sbin swremove x autoreboot true rgsender_hpux_pa 21 HP Remote Graphics 4 2 0 User s Guide Creating Unattended Installers Unattended installers can be created for the RGS Receiver and Sender for Windows Unattended installers are useful when an enterprise needs to install RGS without user interaction Creating an Unattended Receiver Installer for Windows The RGS Receiver installer is created using InstallShield and normally requires user interaction when run To create unattended installers for the RGS Receiver install the RGS Receiver by creating an installation script with the following commands 1 First install the RGS Receiver by running the Setup exe for the RGS Receiver with the r record mode and f1 ef one alternative response filename flags For example Setup exe r 1 C TEMP ReceiverInstall iss This creates the InstallShield response file ReceiverInstall iss which can be used for unatt
61. cs Software ccececeee cece ee eee ee eee eee ee eae ee nate nates 1 About Remote Graphics Software ccccecece eee eee e ented 3 What is Remote Graphics Software cccceceee cece eee eee eee teeta eens 3 Features isie Dive iiea aaa aaa aa a a aaia aa aa a Give aaa 4 SLV AOA TEA O E EE E E E E A E E ER 7 System Requirements ssssssssrsssrrsrrrrerrrrsrrrrerrrnsernnerrnnerrnnerrnnerrnnerrnnerrnnennn 9 Getting Started with Remote Graphics Software ccccceeeee cece eee eens ea eeeeaenes 13 Installing the RECEIVER cece eect aa a a a eee Ea Eea 13 Installing the Senders a a a a sled a lal ial alias st aiel aaron 16 Creating Unattended Installers c cece cece eee eee eaten anata nana 22 Installing amp Enabling Remote AUi0 cccece eect eee eee teeta e een e ea ene ed 23 Installing and Enabling Single Sign On ccccece cece e eee eee teeta tena eee netted 32 Installing and Enabling Easy LOQIN cccceeeee cece e eee eee eee eee eee e ene e eee ed 35 Installing the Enterprise Service SDK ccce cece cence eee ee eee eee eae e eae ne ea enaed 39 Enabling OpenGL Applications cece e eee teeta tented 40 Enabling Direct3D Applications On WiINdOWS cceeeee cece eee eee e eee eee ened 42 Using Remote Graphics Software ccceceee cece eee tenet ented 43 USING the RECEIVER ennnen Mae ete phe ae Ae web ete eee AE Patio
62. d the current domain user credentials are sent to 47 HP Remote Graphics 4 2 0 User s Guide the Sender When selected the Receiver can prompt and send an alternate user domain and password to the Sender This is advantageous on Sender Receiver pairs running Windows and Enterprise Service Mode with different connection needs for each session Note If Easy Login is installed on the Sender system the user is sometimes not prompted for the connection Enable global image updates updates selects a different image update algorithm When enabled the Remote Display Window updates with all accumulated Sender updates as a single operation commonly referred to as a BLockTransfer or BLT When disabled the Remote Display Window updates with each intermediate change sent rather than accumulating results The tradeoff is time versus quality Global image updates reduces artifacts such as image tearing but sometimes at a higher data transfer cost especially for large display resolutions Select help browser allows the user to specify a Web browser such as mozilla to display online help This option is not available on Windows because the default Web Browser is automatically read from the Windows Registry Audio Options 48 Using Remote Graphics Software HP Remote Graphics Receiver SEE Hostname gogators fc hp com Help y Disconnect About Setup Mode 4 Advanced gt gt gt General Audio US
63. d keyboard 84 Using Remote Graphics Software Using Single Sign on When RGS Single Sign on is not installed users are normally required to authenticate twice when connecting once to connect from the RGS Receiver to the RGS Sender RGS connection and another to log into or unlock the remote desktop Desktop session When Single Sign on is installed users will normally need to enter their credentials only once The user will be prompted on the RGS Receiver to enter their credentials These credentials will be used to authenticate the connection to the RGS Sender If the user is authenticated on the sender the same credentials will be used to silently log into or unlock the user onto the users desktop Single Sign on will only occur when the Sender is in one of two states the logged off state or the locked desktop state These two states are WinLogon states and are controlled by the WinLogon exe process running on the Sender system WinLogon exe is the Window s logon manager and is the process responsible for managing user logon and logoff The WinLogon exe process controls these states more formally known as WlxDisplaySASNotice and WlxDisplayLockedNotice States When the remote desktop is in the logged off state WlxDisplaySASNotice the following dialog is present on the remote desktop Welcome to Windows Copyright 1985 2001 Microsoft Corporation gt Press Ctrl Alt Delete to begin Requiring this key combination
64. d user Any transfer must include all component parts media printed materials this EULA and if applicable the Certificate of Authenticity The transfer may not be an indirect transfer such as a consignment Prior to the transfer the end user receiving the transferred product must agree to all the EULA terms Upon transfer of the Software Product your license is automatically terminated b Restrictions You may not rent lease or lend the Software Product or use the Software Product for commercial timesharing or bureau use You may not sublicense assign or transfer the license or Software Product except as expressly provided in this EULA 5 PROPRIETARY RIGHTS All intellectual property rights in the Software Product and user documentation are owned by HP or its suppliers and are protected by law including but not limited to United States copyright trade secret and trademark law as well as other applicable laws and international treaty provisions You shall not remove any product identification copyright notices or proprietary restrictions from the Software Product 6 LIMITATION ON REVERSE ENGINEERING You may not reverse engineer decompile or disassemble the Software Product except and only to the extent that the right to do so is mandated under applicable law notwithstanding this limitation or it is expressly provided for in this EULA 7 TERM This EULA is effective unless terminated or rejected This EULA will also terminate
65. dback window 3D Animation Loops And Performance Linux only When sharing an application that is running a 3D animation loop such as a continuously rotating object the application seems to run smoothly at first for a period of time 5 to 30 seconds and then abruptly slows down It will run smoothly then stop then run smoothly again then stop again over and over The periodicity of the abruptness is around 1 to 2 seconds The interval of stopping is around 250 msec and is quite noticeable The problem is with the Linux scheduler such that after a period of time the scheduler decides to give the animation loop process a higher priority and therefore more CPU cycles which effectively gives the X server process less cycles To temporarily fix the problem simply reduce the priority of the animation loop process i e renice priority pid By default priority is set to 0 Simply bump the priority one at a time until the application runs smoothly again Full screen Crosshair Cursors Some applications that use large crosshair cursors e g PTC s ICEM Surf uses a full screen crosshair cursor don t display correctly on the Receiver The full screen crosshair cursors can be disabled by typing the following a terminal window usr contrib bin X1lxprop root remov _SGI_CROSSHATR_CURSOR usr contrib bin X11lxprop root remove _HP_CROSSHAIR_CURSOR This will force the application to use a real X cursor which will disp
66. dows Remote Application Termination RAT is only supported on Windows Network outages or loss of connectivity between a RGS Receiver and Sender can leave a desktop session running without supervision To safeguard running applications customer designed agents can monitor the status of connections to determine if termination of applications is required This support is available through the RGS Sender for Windows This section describes how to interpret RGS connectivity status decode Windows Event Log messages from the Sender and create effective control agents for remote application management and termination during disconnects RGS Connection and User Status The RGS Sender reports status of connections through a custom Windows Event Log called HPRemote RGS connections normally occur in two phases e Phase 1 RGS Connection a connection over a standard computer network between an RGS Sender and RGS Receiver e Phase 2 Desktop Session a logged in session that gives access to a desktop workspace on a remote workstation using a RGS connection Desktop Sessions can operate independently of active RGS Connections This allows the user to disconnect and reconnect to Desktop Sessions as part of a normal workflow However when a connection is unintentionally disconnected a user may require remote applications to be terminated after Desktop Sessions are left unattended for a period of time to prevent them from operating unsupervised
67. e custom GINA module in the Value data area Confirm that the custom GINA module entered actually exists on the system in C WINDOWS system32 When the system reboots the custom GINA module is loaded by the WinLogon exe process WARNING If the value of the GinaDLL key contains the name of a custom GINA DLL and the file does not exist in C WINDOWS system32 the system will not start correctly upon the next reboot The system will then require a complete re installation of the operating system 38 Getting Started with Remote Graphics Software Installing the Enterprise Service SDK The RGS Enterprise Service SDK can be easily installed by following the directions below The Enterprise Service SDK is meant to be installed by IT administrators and is not normally installed by end users The SDK is a Software Development Kit that can be used to implement a RGS Enterprise Service A sample implementation is delivered with the SDK Installing the Enterprise Service SDK on Windows To begin the installation log in to an account with administrator privileges 1 Insert the HP Remote Graphics Software CD and in Window s Explorer change to the directory win32 enterprise service on your CD ROM drive 2 Double click or select Setup exe to start the installer 3 Follow the instructions on the screen The installer will add a menu item to the HP Remote Graphics Programs folder called Start Enterprise Service Note The Enterprise Ser
68. e look at the log files on your network switch if the Receiver is plugged into one A significant number of errors on the switch port may signify that the computer or network is not configured correctly Work with your IT organization to optimize your system and network configuration 2 Can t connect from an RGS Receiver to a Linux Sender The default on RedHat Linux is to bind the machine name to the loopback interface in the etc hosts file 127 0 0 1 blade2 localhost localdomain The RGS Sender will not accept remote connections with this configuration Edit the etc hosts file and bind the machine name to its proper IP address as follows TZT Os O cd localhost localhost localdomain 88 1 89 122 blade2 blade2 bigmoney com Troubleshooting Graphics and CPU Performance The single most dominant factor impacting performance on the sender is the frame buffer read performance of the graphics card Frame buffer read performance of at least ten frames per second is recommended for optimum performance of HP Remote Graphics Software The HP Remote Graphics Software uses the graphics card to accelerate the rendering of the image being displayed on the monitor After the desktop on the remote system is modified the Sender reads the rendered image from the frame buffer and then compresses and transmits the image to the Receiver On Windows systems use BlitTest to test the frame buffer read performance of the server This application
69. e 64 bit RGS OpenGL32 d11 must be manually copied to the same directory as the 64 bit OpenGL application executable Enabling OpenGL Applications on Linux There are two supported methods to enable remote viewing of OpenGL applications on Linux The first and preferred method requires an nVidia graphics device present on the system The second method requires the use of the LD_PRELOAD environment variable 40 Getting Started with Remote Graphics Software 1 nVidia method nVidia graphics drivers have extensions that enable remote viewing of OpenGL applications using a Remote Graphics Software This method requires no user configuration other than making sure the proper nVidia drivers version 1 0 5336 and beyond are properly installed on the system 2 LD_PRELOAD method The LD_PRELOAD method is used for systems that do not have nVidia graphics installed Set the LD_PRELOAD environment variable as follows export LD_PRELOAD opt hpremote lib librgopengl so Once the LD_PRELOAD variable is properly set any OpenGL application can be started The application should then properly display in a Remote Graphics Software environment To automate the setting of the environment variable the variable can be set in the users profile For example for those using bash add the following to the system or users bash_ profile export LD_PRELOAD opt hpremote lib librgopengl so Adding this to the profile will enable r
70. e GinaDLL key does not currently exist in the registry then Microsoft s default GINA DLL msgina d11 is currently loaded by WinLogon Adding the GinaDLL registry key and setting its value to hprgina dil tells WinLogon to load the hprgina dll instead of the default msgina dll The hprgina module is a chaining GINA DLL When the RGS hprgina dil is loaded by WinLogon the hprgina module then loads the msgina dli shared library The hprgina module chains forwards all GINA requests to the msgina d1l1 module Chaining custom GINA modules If it is discovered in step 3 above that the GinaDLL registry key does exist and the value of the key is not msgina dii then a custom GINA module is currently loaded and being used by WinLogon Custom GINA modules provide custom authentication dialogs or even custom user authentication methods If it is determined that functionality of both the RGS Easy Login and a custom GINA module is necessary then the hprgina dll needs further configuration The hprgina d11 module needs to be setup to load the custom GINA module rather than the default msgina dll as described above To enable the hprgina module to load a custom GINA module create a new registry key ChainedGinaDLL on the system with the value of the key containing the name of the chained custom GINA module Do steps 1 through 4 shown above the reboot will be done below plus the following steps to chain custom modules 1 Create the ChainedGinaDLL regis
71. e RGS Receiver and Sender have command line options and properties that can specify the network warning and error timeouts The RGS Receiver also enables timeout values available from the Receiver Control Panel There are several types or classifications of timeouts in the RGS product e Network Warning Timeouts The Receiver uses network warning timeouts to display a warning or notification of potential network connectivity loss if the timeout expires e Network Error Timeouts The Receiver and Sender use network error timeouts to control the following o The maximum time that a Sender and Receiver will wait for or retry a network invocation before reporting a network error and fully closing the connection o The maximum time that a Receiver and Sender will wait for a sync pulse prior to fully closing the connection e Dialog Timeouts The maximum time that a Receiver and Sender will display a message response dialog or wait for an invocation response between the pair RGS uses TCP IP over a standard computer network to transmit data TCP IP is a reliable transport mechanism but it still offers no guarantees on network packet delivery This is in contrast to the reliable connection that a keyboard mouse and monitor enjoy when using a PS 2 USB or video cable on a computer A complete discussion of TCP IP is beyond the scope of this document Interested readers should refer to any number of excellent references on this subject to full
72. e sequence is considered complete When activating Setup Mode via this hotkey it remains active until release of the first key in the sequence Pressing the Reset button on the GUI restores the Setup Mode Hotkey sequence to its original default values When defining a hotkey sequence via the GUI the sequence becomes left side and right side sensitive when multiple keys exist For example left side shift key strokes differ from right side shift key strokes To define a sequence that is side insensitive you must modify the property value from outside of the GUI while RGS is not running See the Hotkeys Properties documentation for information on modifying the sequence from outside of the GUI Hotkey definitions are formed by strings of comma separated word pairs The first word represents the key while the second represents a specific action for that key Each pair represents an event token For example the default Setup Mode Hotkey sequence is defined by e Shift Down Space Down Space Up The valid words for the keys are e Ctrl RCtrl Ctrl Specifies a left right or side insensitive ctrl key respectively e LAlt RAlt Alt Specifies a left right or side insensitive alt key respectively e LShift RShift Shift Specifies a left right or side insensitive shift key respectively e Space To specify a space key The valid words for the actions are e Down Specifies a key press 54 Using Remote Graphics Software
73. e to modify all audio controls in the RGS Receiver If set to 0 none of the controls can be modifed by the user The default value is 1 audio can be configured by the user This property only applies to the Windows or Linux versions of the RGS Receiver Rgreceiver Audio sEnabled bool If set to 1 the audio subsystem in RGS will be enabled If set to 0 all remote audio will be disabled and no network bandwidth will be consumed for remote audio The default value is 1 audio is enabled This property only applies to the Windows or Linux versions of the RGS Receiver Rgreceiver Audio si nStereo bool If set to 1 stereo is enabled and both left and right channels are transmitted The highest quality setting with stereo enabled is equivalent to CD quality audio but consumes more network bandwidth The default value is 1 stereo is enabled This property only applies to Windows or Linux versions of the RGS Receiver Rgreceiver Audio sFollowsFocusEnabled bool If set to 1 enables only the audio stream corresponding to the Remote Display Window that currently has the keyboard focus The audio stream from all other active connections is disabled Setting the property to 0 combines the audio from all active connections into a single stream The default value is O combine audio from all active connections and play in a single stream Rgreceiver Audio Quality int The AudioQuality can be set to low 0 med
74. ect the current RGS connection and require a reconnect after the Blade Workstation restarts 16 Getting Started with Remote Graphics Software First time installs of the RGS Sender on Blade Workstations require installation via the iLO Remote Console This requires use of the administrative console in Setup Mode from the boot BIOS to complete the RGS Sender installation After the install completes return the iLO Remote Console Mode to User Mode Please refer to the HP Blade Workstation iLO documentation for further details about the iLO administrative console Installing the RGS Sender and Remote Desktop Using Microsoft Remote Desktop to remotely install the RGS Sender for Windows is not supported If attempted the installation process displays an error message and stops the installation process If installing the RGS Sender on a HP Blade Workstation use the iLO Remote Console Mode in Setup Mode from the boot BIOS instead Unattended Installations If you need to install the Windows RGS Sender on several systems please refer to Creating Unattended Installers Installing the RGS Sender for Linux Linux Sender Installation 1 Login as root 2 Insert the HP Remote Graphics Software CD and mount the CD if it is not automatically mounted 3 Go to the mount point of the CD which is usually mnt cdrom and change directories to 1in32 sender 4 Execute the following command install sh 5 The Sender will be install
75. ed to opt hpremote rgsender 6 Add the rge extension to the X Server configuration file Edit the etc X11 XF86Config etc X11 XF86Config 4 or the appropriate XF86Config file on your system for XFree86 X servers Edit the xorg conf file for X Org X Servers In the Modules section of this file add the following line Load rge 7 The Module section should read as follows Section Module Load rge 17 HP Remote Graphics 4 2 0 User s Guide EndSection 8 The Sender will be installed to opt hpremote rgsender and will be started automatically when the X Server or system is restarted provided the appropriate XF86Config xorg conf file was correctly modified 9 The Linux Sender uses the Pluggable Authentication Module PAM for authentication If you are using the GNOME Desktop Manager or KDE Desktop Manager you must manually add the following lines to the files etc pam d gdm etc pam d kde and etc pam d xdm session optional pam_rg so 10 If another desktop manager such as Enlightenment is being used then you will need to make similar changes to the PAM configuration file used by it You should consult your Linux and Desktop Manager documentation for further information 11 If the PAM system has been configured to use custom PAM authentication modules then you may need to manually configure the PAM module that is used by the RGS Sender You should consult your Linux documentation when configuring PAM
76. ed with this event is recorded at near maximum intensity If you can play this sound without distortion you should play mosts sounds without distortion Some media applications modify their audio signal prior to sending it to the audio device The Windows Media Player may appear to distort some audio files This is due to signal modification by some kind of enhancement such as an equalizer Installing Audio on a Receiver for Linux If you install audio on a Receiver for Linux the audio component uses the J ACK sound server API J ACK is a low late ncy sound server that works in conjunction with the ALSA sound drivers to mix and direct audio on your system It runs as a daemon in the background and acts as a patch bay for audio connections and applications that use the J ACK interface For reliable audio support with the Receiver for Linux the bundled versions of the ALSA sound libraries and J ACK Audio Connection Kit software must be built and installed Versions of ALSA prior to the version provided with the installer may yield unsupportable results Removal of these previous versions is advised prior to reinstallation of ALSA software If multiple audio devices are installed in a system administrators should identify the target audio system prior to installing the included ALSA software 28 Getting Started with Remote Graphics Software Properly configured kernel headers for the running kernel must be available from the director
77. een features Uninstalling and Disabling Easy Login There are two methods used to disable RGS Easy Login 1 Using rgadmin Tool The RGS Rgadmin Tool contains command line options to disable RGS Easy Login This method is preferred over the manual method 2 Manual Method To disable Easy Login without the use of the rgadmin tool delete or rename the value of the GinaDLL registry key If there is no other custom GINA module on the system simply removing the GinaDLL key definition from the registry disables Easy Login The GinaDLL key HKEY_LOCAL_MACHINE Software Microsoft Windows NT CurrentVersion Winlogon GinaD1ll is removed through the use of regedit the Windows Registry Editor Be certain to actually remove the key by selecting the GinaDLL key in regedit and select the Delete entry in the Edit menu Once the key is deleted it no longer shows up as a key in the WinLogon subkey When the system reboots the default GINA module msgina dll will be loaded by the WinLogon exe process If there is a custom GINA DLL module on the system and it replaces the default msgina dll change the value of the GinaDLL value from hprgina dl1i to the name of the custom GINA module To change the value of the GinaDLL key select the 37 HP Remote Graphics 4 2 0 User s Guide GinaDLL key in regedit and then select the Modify entry in the Edit menu A dialog box appears allowing the value of the key to be changed Type the name of th
78. een the RGS Sender and RGS Receiver should run in Full duplex mode Read the section on Network information to learn how to turn on Full duplex mode Set the background of the desktop to a solid color on the Sender One Windows using the Display Properties panel select the Desktop tab Set the background to None Set the Sender and Receiver to 32 bits per pixel On Windows using the Display Properties panel select the Settings tab and set the highest color setting in the color quality box Lower the display resolution HP Remote Graphics Software is an image based remote visualization technology Consequently lowering the display resolution can significantly improve performance Performance Tuning for Windows This section provides performance tuning tips for RGS on Windows 114 L Use the Windows Classic desktop theme on the Sender The Windows XP themes are more complicated and hence require more data to be sent From the Display Properties panel select the Themes tab Select Windows Classic in the Theme box Lock desktop icons on the Sender From with the Display Properties panel select the Desktop tab Select Customize Desktop On the Web tab check Lock desktop items Disable transition effects Don t use color or animated cursors on the Sender Although HP Remote Graphics Software displays color and animated cursors very well this can take up more network bandwidth and CPU utilization Sender Process Priorit
79. emote Graphics Software Sender Installing the RGS Receiver for Windows To begin the installation of the RGS Receiver for Windows login to an account with administrator privileges 1 Insert the HP Remote Graphics Software CD and in Explorer change to the directory win32 receiver on your CD ROM drive 2 Double click or select Setup exe to start the installer 3 Follow the instructions on the screen The installer will add a menu item folder to the Programs folder called HP Remote Graphics In this folder will be two items e Receiver e Receiver directory Unattended Installations If you need to install the Windows RGS Receiver on several systems please refer to Creating Unattended Installers Installing the RGS Receiver for Linux To install 1 Login as root 2 Insert the HP Remote Graphics Software CD and mount the CD if it is not automatically mounted 3 Go to the mount point of the CD which is usually mnt cdrom and change directories to 1in32 receiver 4 Execute the following command install sh Note If remote audio is installed the HP Remote Graphics Software requires certain audio support utilities be available for remote audio support from 13 HP Remote Graphics 4 2 0 User s Guide appropriate senders This software based upon ALSA sound libraries and J ACK Audio Connection Kit libraries must be built and installed on the target system as a part of the install sh script The install script ass
80. emote viewing of 3D OpenGL screensavers Enabling OpenGL PHIGS PEX and Starbase Applications on HP UX OpenGL PHIGS PEX and Starbase applications are automatically setup for remote access within an HP Remote Graphics Software environment No extra setup steps are necessary All that is required is that the proper X server and OpenGL libraries to be installed on the system 41 HP Remote Graphics 4 2 0 User s Guide Enabling Direct3D Applications on Windows HP Remote Graphics Software will automatically receive updates from Direct3D 8 0 and Direct3D 9 0 applications Automatic updates are enabled by default during RGS Sender installation On a Windows s 64 bit OS XP Professional x64 Edition automatic updates are enabled for 32 bit and 64 bit applications Versions of the Direct3D API other than 8 0 and 9 0 are not supported If automatic updates are disabled using the RGS Admin Tool updates from all Direct3D applications will be unavailable 42 Using Remote Graphics Software Using the Receiver Overview of the Remote Graphics Receiver Receiver Terminology The Receiver is composed of three main components 1 Control Panel The main Receiver window that is used to connect and control many Receiver settings 2 Remote Display Window The window that displays the desktop of the remote computer 3 Remote Display Window Toolbar A toolbar that is displayed at the top of the Remote Display Window that provides status i
81. en be installed before the USB device is connected to the system 6 Check USB cable Connections Verify that the USB device is physically connected to the Receiver system Check to see that it has power and is turned on Some devices may require that the user initiate an action before it connects For example Palm PDA devices require starting a HotSync operation for the device to connect and appear on the remote Sender system To further verify your connections recognized devices on the Receiver system appear in the Proc file system under the proc devices usb_remote 127 HP Remote Graphics 4 2 0 User s Guide directory At least two files appear in this directory for a single connected device a proc devices usb_remote devices File contains a list of recognized devices by the Receiver system b proc devices usb_remote If only one USB device is recognized the devices file will have a single entry 192 The file descriptor named 192 is the Remote USB device Dumping this file with cat 192 for example displays specific data about device 192 This should reflect the connected USB device If multiple devices are connected then each will have a file descriptor numbered consecutively starting at 192 7 Directory Mode and Enterprise Service Mode If running in Directory Mode or Enterprise Service mode the sender system must be selected before connecting to any systems If a different sender system is required after
82. enable RGS Single Sign on The default during installation is to not enable Single Sign on The user must answer two questions before Single Sign on is properly enabled If enabled the system must be rebooted before RGS Single Sign on is operational 2 Using the rgadmin Tool The RGS Rgadmin Tool can be used to enable or disable the hprgina dil The rgadmin tool can also be run from the command line with the proper options to enable or disable the GINA module This method is preferred over the manual method 3 Manual Method Although this is not the preferred method to enable RGS Single Sign on it is here so that administrators will know exactly what parts of the system are modified To manually enable WinLogon to load the hprgina module do the following steps in the exact order listed 1 Install the RGS Sender on the HP Workstation If the RGS Sender is not installed or installs with errors DO NOT perform the remaining steps Doing so puts the system in a state that requires a complete re installation of the operating system 2 After the RGS Sender is installed confirm that the hprgina dll exists in the C WINDOWS system32 directory The RGS Sender installer copies hprgina dil into the system32 directory directly If it does not exist DO NOT perform the remaining steps Doing so puts the system in a state that requires a complete re installation of the operating system 3 Add the GinaDLL registry key if it does not already exist
83. ended installs on other systems 2 Install the RGS Receiver on other systems using the s silent mode flag and the response file created in the previous step For example Setup exe s 1 C TEMP ReceiverInstall iss Creating an Unattended Sender Installer for Windows The RGS Sender installer is created using InstallShield and normally requires user interaction when run To create unattended installers for the RGS Sender install the RGS Sender by creating an installation script with the following commands 1 Install the RGS Sender by running the Setup exe for the RGS Sender with the r record mode and f1 ef one alternative response filename flags For example Setup exe r 1 C TEMP SenderInstall iss This creates the InstallShield response file SendertInstall iss which can be used for unattended installs on other systems 2 Install the RGS Sender on other systems using the s silent mode flag and the response file created in the previous step For example Setup exe s 1 C TEMP SenderInstall iss 22 Getting Started with Remote Graphics Software Installing amp Enabling Remote Audio Remote Graphics Software supports remote audio Refer to the System Requirements section for the list of supported RGS Sender and Receiver operating systems The Receiver Control Panel enables remote audio When remote audio is enabled the Sender records and transmits audio to the Receiver for playback Audio con
84. er the network will operate with poor performance o Configuring the NIC on Windows You change the link speed and duplex on Microsoft Windows by opening the Device Manager Open up the Control Panel gt System gt Hardware Tab gt Device Manager button Once the Device Manager dialog is open click the next to Network adapters Then right click on the adapter that you want to change and select Properties Click the Advanced tab Each network adapter has its own properties settings that can be changed The property that affects the link speed and duplex is usually named Link Speed amp Duplex Click that property If you decide that Auto negotiation is what you want pick the Auto Detect entry in the Value box If you want to hard code the speed and duplex always choose the fastest link your network can support and always choose the Full duplex setting o Configuring the NIC on Linux 119 HP Remote Graphics 4 2 0 User s Guide 120 On Linux systems there are two tools that can be used mii tool amp ethtool to configure networking If the mii tool does not work for a particular system use ethtool Do the following to get and set the network characteristics on Linux To get the LAN characteristics for interface 0 as root type sbin mii tool eth0 or usr local sbin ethtool eth0 To set the LAN characteristics for a 100 Mbit connection running full duplex mode as root type sbin mii tool F 100ba
85. er the user should be allowed to connect Automatic Desktop Locking The desktop of the Sender system locks when the primary user disconnects This prevents non primary users from being able to interact with a remote session after the primary user has disconnected This feature is supported on Windows systems and on Linux and HP UX this feature is supported on the Gnome KDE and CDE desktop environments Automatic Disconnect On Linux and HP UX systems all Receivers will disconnect when the primary user disconnects This prevents non primary users from interaction with a remote session after the primary user disconnects Automatic Disconnect of non primary users on Login All non primary users are disconnected when a login event occurs Only the primary user remains connected when the desktop of the remote computer is logged in Automatic Disconnect on Log Off All Receivers are disconnected when the primary user logs off of the remote desktop This can be disabled by setting the IsDisconnectOnLogoutEnabled sender property to 0 See Sender Properties for more information Connection Status On Windows a desktop icon in the application tray animates when other users are connected Likewise on Linux and HP UX the Sender GUI animates Collaboration notification See Features Connections are not allowed when an iLO remote console is enabled If the iLO remote console is enabled on a HP Blade Workstation connections to the blade u
86. es contain properties name value pairs with only one property per line Empty lines containing only whitespace characters are ignored The character begins a comment on the line extending to the end of the line If a property is listed more than once the value of the last entry is used 74 Using Remote Graphics Software Setting Properties on the Command Line In addition to setting properties in a configuration file properties can be set on the command line Properties entered on the command line override all properties set in a configuration file All properties must begin with a on the command line to be recognized as a valid property For example rgreceiver sh Rgreceiver Network Timeout Warning 10000 will starts the RGS Receiver with the Rgreceiver Network Timeout Warning property set to 10000 milliseconds If any property is set more than once on the command line the value of the last entry is used There cannot be any whitespace between the property name the character and the property value The following example rgreceiver sh Rgreceiver IsSnap 1 is invalid due to the whitespace on either side of the character Properties of type string vector and int vector cannot be set on the command line RGS Receiver Properties All of the following properties are used by the RGS Receiver and available on the command line or using the RGS Receiver property configuration file rgreceiverconfig A
87. etimes a sound device Master Volume will get mapped to the wrong slider 7 If you have a sound card installed in your system with multiple line outs be sure you are plugged into the correct one 8 On some hardware the headphones J ACK might be inactive when running ALSA sound drivers Try plugging into the line out in the back of your machine 5 Validating the J ACK ALSA installation on a Linux Receiver When the RGS Receiver starts it invokes the jack sound server jackd in the background When J ACK is running it has control of the ALSA drivers on your system and prevents other applications from being able to access the ALSA drivers Attempting to use another audio application that uses ALSA while the RGS Receiver is active may cause unknown behavior The behavior could be observed as the audio from an application appearing to stop or causing the application to hang The rgreceiver sh script attempts to minimize the use of the jackd sound server Users can check the state of the ALSA sound drivers by playing any WAV file On most Linux installations there are WAV files in usr share sounds Use the simple ALSA player usr bin aplay to test the audio Be sure to try this when rgreceiver sh is not in use and the RGS Receiver application has halted The script hprgsaudio can determine the state of the J ACK sound server jackd Users who own the jackd process can inquire e opt hpremote rgreceiver hprgsaudio status 123
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89. evice it detects which may not be the device that is selected by the user 2 RGS Receiver Audio Controls Are Disabled on a Receiver for Linux The audio controls will be disabled when the receiver cannot open or communicate with the J ACK audio server jackd The status can be determined with the hprgsaudio script e 6 opt hpremote rgreceiver hprgsaudio status This reports the existence of a user owned jackd audio server e opt hpremote rgreceiver hprgsaudio start This will attempt to manually start of the jackd audio server if it is not running e opt hpremote rgreceiver hprgsaudio stop This will attempt to manually stop the jackd audio server if unused by rgreceiver e 6 opt hpremote rgreceiver hprgsaudio restart This will attempt to shutdown and restart jackd if possible The hprgsaudio script should always be the preferred method of managing jackd Note Audio is not supported on HP UX 3 No Audio on Windows Receiver Verify that your local audio device is working The volume control slider on the Receiver should play the default beep when released Make certain that the mute is not enabled Refer to the Windows Sender Audio Installation section for information on selecting the mixer as the input line Refer to the Windows Sender Audio Calibration for information on how to ensure the volume levels are not too low Make sure the mute is not enabled on the Wave line of the sender or receivers Volume Con
90. g a properties configuration file In summary the Receiver and Sender properties Rgreceiver Network Timeout Dialog and Rgsender Network Timeout Dialog similarly control the duration of response wait time requiring user interaction while making outgoing connections and dialog display time as a result of incoming messages invocations 112 Using Remote Graphics Software Remote Graphics and Microsoft Remote Desktop Interaction Prior to release 4 0 RGS Sender for Windows could not coexist on systems enabled for Windows Remote Desktop connections At release 4 0 connections made with either HP Remote Graphics or Windows Remote Desktop will work Simultaneous desktop sharing however is not possible A RGS connection to a sender already occupied with a Remote Desktop connection only works if the user credentials match for both connections This implies that the same user wants access to transition from Remote Desktop to a RGS connection If allowed the current Remote Desktop connection disconnects and the RGS Receiver takes control of the current Windows desktop session The current user does not log off and work continues with the new connection The reverse works as well A user who connects to his or her RGS session with a Remote Desktop connection displaces the first connection In this case the Remote Desktop connection causes the RGS Sender to disconnect all of its receivers including all RGS collaborators The Windows desktop sess
91. g as its error timeout value to determine the connectivity loss and fully terminate the connection From the time of actual network disruption until the error timeout expires the Sender will not send image updates to all other Receivers if it is serving multiple Receiver connections This will hang the interactivity of other users for no apparent reason After the error timeout expires the Sender removes the one connection and continues updating all other Receivers If the network stack determines a network failure has occurred it can shutdown the connection or entire network interface prior to expiration of the error timeout For example if a network cable is pulled on a Receiver system the Receiver system might determine that it has lost its network and shutdown networking completely In this case the Receiver application might catch the network exception more quickly than its timeout because the system error flows back to the receiver instead of waiting for recovery Consequently this results in a full Receiver disconnection before reaching its timeout threshold Dialog timeouts specify the maximum time that a message response dialog appears or is waited upon between the Receiver and Sender Invocations between the Receiver and Sender requiring user interaction often need much higher timeout 110 Using Remote Graphics Software values than normal steady state timeouts Authentication or authorization dialogs often require more display ti
92. he system starts up the installed services are usually started When the RGS Sender is installed an entry is added in the Windows Registry for the Remote Graphics Sender service regedit can be used to modify the command line that is used for starting the Sender service 1 Start regedit this can be done by opening a Windows command prompt and executing the command regedit or using the run command line from the Start menu 2 Using regedit navigate to the key HKEY_LOCAL_MACHINE SYSTEM CurrentControlSet Services rgsender 3 Add the desired process priority command line option for starting the Remote Graphics Sender service For example to increase the process priority to high add the high option to the key ImagePath as follows C Program Files Hewlett Packard Remote Graphics Sender rgsender exe startService l logSetup high 4 Restart the Sender service with the new option This can be done using the Windows Service Control Manager or re starting the system On HP UX and Linux the Sender is started by the X Server The file rgsender sh can be edited to set the command line options Platform independent command line options The following options are available on all platforms nocollab Disables collaboration When specified only the primary user can connect to the Sender timeout valueThe timeout in milliseconds used to detect and disconnect an inactive connection This option se
93. he Windows Control Panel in the Start menu The following picture shows an example of a Control Panel with the Audio tab selected 23 HP Remote Graphics 4 2 0 User s Guide Sounds and Audio Devices Properties Sounds Audio Voice Volume Sound playback Default device D E SoundMax Digital Audio Hardware Sound recording Default device A SoundMAX Digital Audio x MIDI music playback a Default device Volume Advanced a Microsoft GS Wavetable SW Synth C Use only default devices Press the Volume button in the Sound recording section in the middle of this window This brings up the Recording Control window Many audio device drivers do not show all available inputs by default The mixer line is often one of the control lines that are not visible by default To make it visible click on the Options item in the menu and then click on the Properties item as shown in the following picture ii Recording Control Options Properties SE ophone Advanced Controls Line In Exit ance N Ki C Select C Select SoundMAX Digital Audio 24 Balance gt 4 Volume C Select Getting Started with Remote Graphics Software This brings up another window showing all available controls The control associated with the mixer is often called Wave Out Mix Stereo Mix or some variation on Mixer The Creative
94. hen connected to an HP Blade Workstation sender system 1 Any number of USB devices can be simultaneously connected 2 HP Remote Graphics Software requires matched versions of the RGS Sender and RGS Receiver systems For example RGS Sender and Receiver at version 4 0 work together If they are both version 3 1 they will work together Versions 3 1 and 4 0 in any combination will not work together 3 Not all USB devices are supported Refer to the HP Blade Workstation documentation for more details 11 HP Remote Graphics 4 2 0 User s Guide Networking e Standard TCP IP e 10 100 1000BASE T Gigabit Ethernet e Full duplex recommended Keyboard Locales The following keyboard localizations are supported e U S English e U K English e Japanese e German e French The following keyboard localizations are supported on the HP Blade Workstation Client e U S English e U K English e German ABD e Italian ABH e French ABF e Spanish ABE e International keyboard ABZ e Swedish e Finnish e Danish e German Swiss e French Canadian e Norwegian Enterprise Service Feature Supported Components Operating System e Microsoft Windows XP Professional 32 bit amp 64 bit e Microsoft Windows 2000 Professional 12 Getting Started with Remote Graphics Software Installing the Receiver Installation of the HP Remote Graphics Software Receiver is required on all systems that will be connecting to a HP R
95. hift press Space press and space release When the Receiver sees a shift key press the event does not pass immediately through to the Sender The Receiver holds the event to determine if the next keystroke forms a hotkey sequence If the next key pressed is not space the Receiver immediately forwards all events to the Sender 53 HP Remote Graphics 4 2 0 User s Guide Some applications require the first key press event to arrive separately from subsequent events to function properly If this is the case check the Send First Key option to immediately pass the first key in a hotkey sequence Setup Mode Hotkey While in a Remote Display Window the remote desktop can sometimes completely cover and hide your local desktop If you need access to your local desktop or Receiver use the Setup Mode Hotkey to expose them See Setup Mode documentation for more information on other options available in Setup Mode By default to access Setup Mode e Press and hold down the Shift key e At the same time press then release the space bar to activate Setup Mode You will remain in Setup Mode until you release the Shift key Pressing the Set button on the GUI begins redefinition of the Setup Mode Hotkey sequence Typing any combinations of Ctrl Alt Shift and Space defines a new sequence Every sequence must begin with Ctrl Alt or Shift and the first key pressed remains held down through the entire sequence When the first key is released th
96. ialog The Remote Display Window selection dialog allows the user to quickly navigate between multiple active connections The dialog displays a thumbnail representing each Remote Display Window Display the dialog by pressing TAB while in Setup Mode The dialog remains active while the initial Setup Mode hotkey is depressed Releasing the initial Setup Mode key closes the selection dialog and switches focus to the selected Remote Display Window The currently selected Remote Display Window is highlighted with a red border While the Remote Display Window selection dialog is active navigate between windows by e Pressing TAB to select the next window e Pressing the numeric key displayed beneath the thumbnail e Clicking the mouse on a thumbnail e Double clicking the mouse on a thumbnail this will also immediately close the selection dialog To directly switch to a window without activating the selection dialog simply press the number that corresponds to the identifier of the window the same identifier displayed in the dialog 58 Using Remote Graphics Software Directory Mode Starting the Receiver in Directory Mode When the Receiver starts in Directory Mode the Receiver looks up the name and location of a directory file containing the names of users and their assigned systems The Receiver reads this file to identify the systems assigned to the current user and attempts to automatically connect to them The directory file m
97. ialog Specifies the timeout in seconds used to display and wait for input dialog responses from input such as the authorization or PAM authentication dialogs The Receiver must be disconnected from all Senders to change timeouts See Using Timeouts for a detailed discussion on setting timeouts 52 Using Remote Graphics Software Hotkeys Options HP Remote Graphics Receiver Hostname gogators fc hp com v Help Disconnect About Setup Mode Advanced gt gt gt General Audio USB Network Hotkeys Logging Statistics Send CTRL ALT END key sequence as CTRL ALT DEL C Send First Key Setup Mode Hotkey Shift Down Space Down Space Up Note Press the H key to display the toolbar and the M key to display the control panel while in Setup Mode Ctrl Alt End Hotkey On some platforms the local host operating system intercepts the Ctrl Alt Delete key sequence and does not forward it to the Receiver For example on a Windows system Ctrl Alt Del displays a dialog box instead of sending the sequence to the Receiver With this option checked the Receiver recognizes Ctrl Alt End as a signal to send a Ctrl Alt Delete sequence directly to the Sender The Ctrl Alt Delete sequence is also available via the Remote Display Window Toolbar Send First Key The Receiver filters keystrokes and does not send hotkey sequences to the Sender For example the default setup mode hotkey consists of a s
98. ies Sometimes for example rotating a model in a 3D mechanical design program using the mouse appears sluggish and image updates are inconsistent One Using Remote Graphics Software possible reason for the problems is network performance If the Sender runs on a Windows operating system it can be an operating system scheduling issue Sometimes this can be resolved by increasing the process priority of the Sender See Setting Sender Priorities for further details Performance Tuning for Linux and HP UX 1 On a HP UX sender move the window position feedback window to the edge of the screen On HP UX systems running the CDE window manager a window position feedback dialog is displayed in the middle of the screen when windows are moved around Configure the window to be placed to the edge of the screen Doing this will allow windows to move more quickly There are two Dtwm resources that can be changed feedbackGeometry or showFeedback To move the feedback window to the upper left portion of the screen add one of the following entries to the Xdefaults file e Dtwm feedbackGeometry 0 0 This will force the feedback window to the upper left portion of the screen e Dtwm showFeedback none This will totally turn off the feedback window e Dtwm showFeedback move This will disable the feedback window during window moves 115 HP Remote Graphics 4 2 0 User s Guide Utilities The HP Remote Graphics Software comes
99. ing out RGS Easy Login is disabled for UserA This scenario is possible but not recommended IT administrators should always log off not just disconnect when finished working with a Microsoft Remote Desktop Connection When a user only disconnects with Microsoft Remote Desktop but the user doesn t logoff it leaves a terminal services session open and this interferes with Easy Login 1 UserA logs off and then disconnects the RGS Receiver before leaving work for the evening 89 HP Remote Graphics 4 2 0 User s Guide 90 2 That night UserB connects into UserA s workstation using Remote Desktop Connection He logs in using an administrator account to update a software package Once UserB finishes he disconnects from the Blade Workstation Since UserB just disconnected and did not logoff a Remote Desktop or Windows terminal services session remains active UserA returns the next morning and attempts to connect to his Blade Workstation using the RGS Receiver UserA must enter his credentials to connect into the workstation Due to the active session left by UserB who did not log off UserA cannot connect to his workstation because UserB owns the desktop session on UserA s Blade Workstation UserA must call up IT and seek help IT must discover the Remote Desktop or Windows terminal services session and log out the administrator session for UserA to connect Using Remote Graphics Software Remote Application Termination on Win
100. ion remains active during the switch If a user disconnects from a system using the Windows Remote Desktop disconnect button the session remains logged in and all applications continue to run The session however locks its screen Remote Graphics connections only work if the credentials match the currently logged in user If a user logs out of their session while using Remote Desktop the RGS Sender returns the system to its initial logged out state Any authorized user can connect and log into this system using Remote Graphics A Remote Desktop connection made to a sender already occupied with a RGS connection by a non matching user prompts the new user to logout the current RGS user Only administrators can logout other users Non administrators are refused with a warning message about permissions If Remote Desktop logs out the current RGS user then the sender disconnects all of its receivers including all RGS collaborators Note Under reverse circumstances for the above RGS connections will not logout an existing Remote Desktop user regardless of authority RGS will report an authorization failure message concerning a different user owning the desktop 113 HP Remote Graphics 4 2 0 User s Guide Optimizing Performance This section provides suggestions on how to optimize performance in RGS Performance Tuning for all platforms L Set the network to operate in Full Duplex mode To get the best performance the network betw
101. ior to RGS installation If the RGS installation script runs on a system without ALSA installed the subsequent J ACK Audio Connection Kit JACK built will not be compatible with ALSA loaded anytime after the fact If this occurs first install the necessary ALSA support drivers and libraries and then re run the J ACK install script as opt hpremote rgreceiver hp_rgs_4 audiosupport rgs_audio_sup port install and answer yes to the prompts to re install J ACK For information on any additional issues and limitations see the release notes on the HP Remote Graphics Software CD 137 HP Remote Graphics 4 2 0 User s Guide Error Messages The following table lists the errors that are reported by the HP Remote Graphics Software Receiver Error Description Connection lost The RGS Sender has closed the connection Possible reasons include 1 The Sender may have explicitly disconnected your connection For example a user may have selected disconnect all connections from the Sender icon or Sender GUI or the user may have logged off 2 Another user has connected to the Sender using the same username and password 3 If you connected to a desktop that was not logged in and another user logged in your connection will be disconnected 4 If you were connected to a logged in desktop and the logged in user disconnects your connection will be disconnected too 5 The network may have been disconnected closed or temporarily d
102. irectory to obtain maximum performance Do not remove the OpenGL32 d11 library from the system directory C WINDOWS system32 Manually Enabling 3D Updates from OpenGL Applications If automatic updates are disabled through the RGS Admin Tool 3D updates will only be received from OpenGL applications that have the HP Remote Graphics Software OpenGL32 d11 library manually copied into the OpenGL application directory For example suppose you want to enable remote viewing for the 3D OpenGL application oo3d exe If the executable foo3d exe is installed in the directory C Program Files foo3d you will need to manually copy the HP Remote Graphics Software OpenGL32 dl11 from C Program Files Hewlett Packard Remote Graphics Sender OpenGL 32 bit to C Program Files foo3d This must be done before the application foo3d exe is started On a Window s 64 bit OS XP Professional x64 Edition system there are two RGS OpenGL32 d11 libraries a 32 bit library and a 64 bit library They are both named OpenGL32 d11 and are use to enable viewing of OpenGL 32 bit or 64 bit applications The libraries are located in the RGS Sender install directory C Program Files Hewlett Packard Remote Graphics Sender OpenGL 32 bit and c Program Files Hewlett Packard Remote Graphics Sender OpenGL 64 bit For remote viewing of 32 bit OpenGL applications running on a 64 bit OS use the instructions above For remote viewing of 64 bit OpenGL applications th
103. isrupted 6 The Sender service daemon may have been stopped re started or killed 7 The Sender system may have been stopped shutdown or re started 8 If connecting to a UNIX system the X Server may have been stopped or re started 9 The Sender or X Server may have experienced a failure Unable to connect 1 The Receiver is unable to find the hostname or IP to Sender address that was entered Verify that the hostname or ipaddress that you entered is correct If this does not correct the problem then make sure you can reach the Sender over the network Opening a Command Prompt then execute ping hostname or 138 Troubleshooting ping IP address If no ping reply is received the Sender is unreachable or is not running If a ping reply is received the Sender software may not be running on the remote computer 2 A Sender is not running on the system you are attempting to reach Verify that the Sender is running on the system 3 The Sender system is not started or connected to the network You could try a basic connectivity test such as ping 4 The network is not configured correctly For example DNS may not have resolved the name of the Sender system correctly or your etc hosts file if using UNIX does not have the proper ipaddress mapped to the hostname Try entering the ipaddress of the Sender 5 The Sender is started and listening on a different network interface than the one you are attemp
104. ity loss especially if important decisions depend upon the temporal accuracy of the data presented to the user in the Remote Display Window If connectivity is restored after a disruption the RGS Receiver should continue to receive updates and operate normally In many cases the user should experience little or no inconvenience if connectivity is restored in a short amount of time However if network connectivity loss persists then a connection decision is required to either wait retry or permanently close a connection If the error timeout expires the RGS Receiver and Sender will fully close their connections and a new connection must be initiated by the Receiver to restore connectivity 107 HP Remote Graphics 4 2 0 User s Guide v Hostname hostname domain com x Setup Mode 4 e Advanced gt gt gt Help Disconnect General Audio uss Network Hotkeys Logging Statistics Timeouts seconds Error leo 2 Warning 2 4 Dialog jas 2 Note Must be disconnected to adjust timeouts In the network section of the RGS Receiver Control Panel the warning timeout controls user notification if a potential network issue occurs Under normal conditions the RGS Receiver and Sender use sync pulses to establish connection integrity Sync pulses are messages or more appropriately method invocations between the Receiver and Sender If the Receiver fails to detect
105. ium 1 or high 2 quality This property is used to adjust the sample rate of the streaming audio The lower the sample rate the less information that is sent over the network thereby reducing the amount of consumed bandwidth The default value is 1 medium audio quality This property only applies to Windows or Linux versions of the RGS Receiver 77 HP Remote Graphics 4 2 0 User s Guide Browser Properties Rgreceiver Browser sMutable bool If set to 1 the name of the browser used to display online help can be changed by the user in the Receiver Control panel If set to 0 the name of the browser cannot be changed by the user This can be used to permanently set the browser to be used before the RGS Receiver is started This setting only applies to the Linux and HP UX versions of the RGS Receiver The default value is 1 For Window s versions of the RGS Receiver the default browser that is set in the Windows Registry is used to display the online help This property only applies to the Linux or HP UX versions of the RGS Receiver Rgreceiver Browser Name st ring Use this property to set the name of the browser to be used to display online help For example setting Rgreceiver Browser Name mozilla will start up the Mozilla browser when the Help button is selected in the Receiver Control Panel This property only applies to Linux or HP UX versions of the RGS Receiver Hotkeys Properties Rgreceiver Hotkeys I sMutable
106. kstations running Windows XP If Easy Login is not installed users are normally required to authenticate twice when connecting once to connect from the RGS Receiver to the RGS Sender RGS connection and another to log into or unlock the remote desktop Desktop session When Easy Login is installed users will normally need to enter their credentials only once The user will directly connect to the RGS Sender and immediately enter their credentials to log in or unlock the remote desktop in the Remote Display Window Easy Login works only with one RGS connection no other prior simultaneous RGS connections are allowed Easy Login works only with the Sender in one of two states the logged off state or the locked desktop state These two states are WinLogon states and are controlled by the WinLogon exe process running on the Sender system WinLogon exe is the Window s logon manager and is the process responsible for managing user logon and logoff The WinLogon exe process controls these states more formally known as WlxDisplaySASNotice and WlxDisplayLockedNotice States When the remote desktop is in the logged off state WlxDisplaySASNotice the following dialog is present on the remote desktop Welcome to Windows Copyright 1985 2001 Microsoft Corporation S amp S Press ctrl Alt Delete to begin Requiring this key combination at startup helps keep your computer secure For more information click Help When the remote des
107. ktop is in the locked desktop state W1xDisplayLockedNotice the following dialog is present on the remote desktop 87 HP Remote Graphics 4 2 0 User s Guide Computer Locked Copyright 1985 2001 Microsoft Corporation BS This computer is in use and has been locked Only FCIMTEST raqdemo rgdemo or an administrator can unlock this computer Press Ctrl Alt Del to unlock this computer These two WinLogon states requires the user to type in Ctrl Alt Del the standard WinLogon SAS Secure Attention Sequence to enter in their credentials If the remote desktop displays either of these states with no other RGS connections present then an Easy Login connection will work If the remote desktop state differs from these requirements Easy Login will not work and the user will need to enter their credentials twice To support Easy Login in the RGS Sender the Sender must know about the various WinLogon states The Sender uses a custom RGS GINA Graphical Identification and Authentication module hprgina dli to determine these states It resides in the C WINDOWS system32 directory of the Sender s system The hprgina dil module is loaded by Window s WinLogon exe process at system boot up Once the module is loaded the Sender receives notifications of all WinLogon state changes The RGS Sender enables Easy Login functionality with a correctly installed and configured hprgina dll module Please refer to Installing amp Enabling Easy
108. lay correctly on the Receiver Gamma Correction On Receiver The gamma in a 3D Application on the Sender can look incorrect when displayed on a Receiver This is because the gamma of the Receiver s monitor does not correctly match the gamma of the monitor on the Sender To correct this any tool that will adjust the gamma for a display can be used Some tools will adjust the gamma for the entire monitor while others will adjust the gamma on a per window basis Those that can adjust only the Receiver s window will provide the best results Transparent Overlay Windows aka Glass bottom windows Are Not Supported HP UX only 135 HP Remote Graphics 4 2 0 User s Guide 136 Transparent Overlay Windows Certain applications primarily 3D applications create windows in the overlay planes that entirely cover the main application windows that exist in the image planes These overlay windows are primarily transparent and are used to contain text or other rendered images that should not be drawn into the image planes of the application These overlay transparent windows are also called glass bottom windows as they can be used to see into the image planes Applications that use glass bottom windows do not currently share well with Remote Graphics Software This problem is present only on HP UX systems with graphics devices that 1 support overlay planes 2 have the overlay planes enabled and 3 run applications that create glass bottom wi
109. le screen shot above shows two connections are active one a primary user and the other a non primary A small button with an X is displayed next to all non primary usernames Pressing this button disconnects the corresponding non primary user All non primary users may be disconnected with a single command using the Sender GUI as described in Controlling Sender Settings When the collaboration notification dialog is displayed it indicates that there are multiple connections to the remote desktop The collaboration notification dialog cannot be dismissed It is possible to move the dialog within the boundaries of the desktop by clicking anywhere within the dialog and dragging it The Sender removes the dialog when all non primary connections terminate 70 Using Remote Graphics Software Command Line Options This section describes the options that can be specified on the command line of the Receiver and Sender In addition many properties can also be set on the command line RGS Receiver Command Line Options The Windows Receiver rgreceiver exe or the Linux HP UX Receiver rgreceiver sh command line options are directory file esdir serv1 serv2 servN esdirsettings nosplash v ver version h help directory file starts the Receiver in directory mode If the optional file file path is specified then the file is opened and used to lookup systems assigned to the user If the file i
110. ll RGS Receiver properties are automatically saved away in a Properties Archive when the receiver exits They are used again with the next invocation of the receiver General Properties Rgreceiver sBordersEnabled bool If set to 1 the borders on the Remote Display Window will be enabled If set to 0 the borders will be removed creating a borderless windows to display the remote session The default value is 1 borders are on Rgreceiver sSnapEnabled bool If set to 1 as the Remote Display Window is being positioned on the display the window will snap to the edge of the screen when top edge of the window moves within 10 pixels of the top of the display or when the left edge of the window moves within 10 pixels of the left edge of the display The default value is 1 snap is on Rgreceiver sAlwaysPromptCredentialsEnabled bool If set to 1 when connecting to an RGS Sender the user will always be prompted for the domain username and password There will be no attempt to automatically 75 HP Remote Graphics 4 2 0 User s Guide verify the users credentials The default value is 0 prompting for credentials is off Rgreceiver Directory st ring Used to set the name and location of the directory to use for determining the Sender systems that are assigned to the current user This property is only used then the RGS Receiver is in Directory Mode The default value is directory txt Rgreceiver ConnectionWarning
111. longer shows up as a key in the WinLogon subkey When the system reboots the default GINA module msgina dll will be loaded by the WinLogon exe process If there is a custom GINA DLL module on the system and it replaces the default msgina dll change the value of the GinaDLL value from hprgina dl1i to the name of the custom GINA module To change the value of the GinaDLL key select the GinaDLL key in regedit and then select the Modify entry in the Edit menu A dialog box appears allowing the value of the key to be changed Type the name of the custom GINA module in the Value data area Confirm that the custom GINA module entered actually exists on the system in C WINDOWS system32 When the system reboots the custom GINA module is loaded by the WinLogon exe process WARNING If the value of the GinaDLL key contains the name of a custom GINA DLL and the file does not exist in C WINDOWS system32 the system will not start correctly upon the next reboot The system will then require a complete re installation of the operating system 34 Getting Started with Remote Graphics Software Installing and Enabling Easy Login Installing and Enabling Easy Login on Windows Easy Login is only supported on HP Blade Workstations running the RGS Sender Installing Easy Login is for experienced users and IT administrators Please read all the directions completely before proceeding and exercise caution when installing The RGS shared libr
112. lowing tasks Open a connection To open a connection to a system enter the hostname or IP address of the system running the RGS Sender in the Hostname field Press Enter or select the Connect buttonto connect The selector on the right side of the text box displays a history of previously connected systems that can be selected Close a connection To close a connection select the Disconnect button Authentication during a connection When the Receiver connects to a Sender the user must be authenticated and authorized The Receiver displays authentication dialogs where the user enters their credentials such as username and password If the Sender validates the credentials and the user is authorized then the connection is established Enable Setup Mode Select the Setup Mode button to configure the local Remote Display Window In Setup Mode the Receiver suspends mouse and keyboard input to the remote system This allows the user to move or resize the Remote Window Display Window The Remote Display Window should also dim when Setup Mode is enabled See Setup Mode and Hotkeys for more information Display Help Click Help to display the online help The online help is displayed separately in a WEB browser such as Internet Explorer or Mozilla Display Program Information Select the About button to display program and copyright information 45 HP Remote Graphics 4 2 0 User s Guide The RGS Receiver Control Panel contains a status ba
113. me disabled Many DirectDraw applications though will continue to work as expected Your mileage may vary Video Overlay Planes Are Not Supported Video overlay planes are not supported Some media players that use video overlay planes will not update This can often be resolved by disabling the use of video overlay planes in the media player OpenGL Overlay Planes Are Not Supported OpenGL overlay planes are not support using RGS Sender for Windows The use of overlay planes can be often be disabled Full screen and DOS Applications Are Not Supported Full screen applications such as DOS prompts and games are not supported If you attempt to create a full screen DOS window the window will be reset to the normal size Inability to Connect to Senders on HP xw6200 and xw8000 System Connections to the Sender may not appear to work on HP xw8200 xw6200 systems This can sometimes be related to Microsoft Window s APIPA Automatic Private IP Addressing APIPA can cause the Remote Graphics Sender to open sockets on private IP addresses The private IP addresses are not visible from the RGS Receiver so connections will not work You can verify if the Sender is using private IP addresses by typing netstat n aina 133 HP Remote Graphics 4 2 0 User s Guide 11 12 13 14 command window If the IP address associated with the Sender ports listening port 42966 are private then APIPA is probably at fault Consult the Micro
114. me contains white space characters then the name can be enclosed in double quotes as follows domain 1 sally user sender 1 sender 2 sender 3 domain 1 joe user sender 4 sender 5 sender 6 When using the directory file for users on either Linux or HP UX systems the domain name does not apply Simply use the keyword UNIX in place of the domain name For example UNIX sally senderl sender2 sender3 Save the directory file on a readily accessible network file share or mapped drive so that each Receiver can read the file at start up 60 Using Remote Graphics Software Organizing Displays Directory Mode is usually intended for a system with multiple displays attached For example if the Receiver connects to two Senders then at least two displays should be available on the local system Each Sender can then display on its own monitor The Receiver allows the user to easily move and position the Remote Display Window on the local desktop using Setup Mode For optimal viewing the display resolution of the Sender and Receiver should be set to the same values If the resolution of the display connected to the local system is less than display resolution of the remote system the image will be cropped by the local display 61 HP Remote Graphics 4 2 0 User s Guide Enterprise Service Mode Using the Enterprise Service The Enterprise Service ES supports assignment of systems to users and management of user
115. me than standard messages and alerts due to their importance The RGS system supports alternate timeouts for user interaction to separate them from operations such as sending graphics and audio content This enables usable authentication and authorization experiences as well as more reasonable limits for standard messages and invocations The Receiver property Rgreceiver Network Timeout Dialog also available from the Receiver Control Panel Network tab limits the display of incoming and outgoing query dialogs from the Sender requiring user input and interaction Similarly the Sender property Rgsender Network Timeout Dialog specifies from its side similar limits for Receiver messages and queries At startup the Sender uses the maximum of either Rgsender Network Timeout Error or Rgsender Network Timeout Dialog properties to define its networking timeout between the Sender and Receiver An example of dialog timeouts follows If User A attempts to connect to User B s desktop an authorization dialog prompts User B The RGS Sender prompts User B on the Sender desktop asking for permission to connect User A to the desktop The RGS Receiver property Rgreceiver Network Timeout Dialog limits how long the Receiver waits on the invocation between the Receiver and Sender before returning failure The RGS Sender property Rgsender Network Timeout Dialog limits the display of the authorization dialog on the Sender If either timeout expires without action
116. meout expires the connection is denied by default or defaults secure if the timeout is exceeded If the Sender timeout is shorter than the Receiver s timeout then the authentication invocation from the Sender to the Receiver expires faster than the PAM Authentication Dialog resulting in a PAM authentication failure If the Receiver timeout is larger than the Sender s timeout then the PAM authentication dialog times out faster than the invocation from the Receiver to the Sender and the PAM authentication still fails The property Rgreceiver Network Timeout Dialog does not control all dialogs displayed by the Receiver For example the authentication dialog for a Windows Sender connection displayed by the Receiver for username and password does not 111 HP Remote Graphics 4 2 0 User s Guide have an associated timeout since it is not an incoming invocation from the Sender to the Receiver This dialog displays indefinitely until the user responds OK or Cancel to its requests The default property for Rgreceiver Network Timeout Dialog and Rgsender Network Timeout Dialog is fifteen thousand milliseconds 15 seconds This should support most user authorization scenarios or PAM authentication dialogs displayed by the Receiver In cases of more complex scenarios requiring additional time the user should adjust both Receiver and Sender timeouts appropriately through the Receiver Control Panel specifying properties on the command line or usin
117. mmand line The default value for the Receiver property Rgreceiver Network Timeout Warning is 2 000 milliseconds two seconds This value works well for most installations For networks with less stable connectivity and disruptions greater than two seconds higher warning timeout values will lessen the appearance of network warning as a nuisance to user productivity The recommended default value for the Receiver property Rgreceiver Network Timeout Error is 30 000 milliseconds thirty seconds In practice this works well although some users adjust this value lower to force connections to close sooner Higher settings of one minute 60 000 milliseconds or 109 HP Remote Graphics 4 2 0 User s Guide 60 seconds or greater are not necessarily practical as the connection usually becomes useless and only frustrates the user with a waiting time that tries their patience In the case of the Sender the RGS Sender property Rgsender Network Timeout Error also defines a required maximum network timeout value independent of Receiver settings Due to legacy issues the Sender first starts up using the maximum of either the Rgsender Network Timeout Error or Rgsender Network Timeout Dialog property discussed later to set an internal error timeout for method invocations between the Sender and Receiver as well as sync pulse detection When the Receiver negotiates its connection it notifies the Sender of its error timeout value The Sender adop
118. ms assigned to a user in a file they are looked up using the RGS Enterprise Service The RGS Enterprise Service is a network service that is accessible over a standard computer network Before the rgreceiver is started in Enterprise Service Mode the Enterprise Service must be installed and running on the network and visible to the Receiver After the Enterprise Service is started the location of the Enterprise Service is entered on the command line when starting the Receiver e On Windows to start the HP Remote Graphics Software Receiver in Enterprise Service Mode cd C Program Files Hewlett Packard Remote Graphics Receiver rgreceiver ex sdir servicel service2 serviceN e On Linux or HP UX execute opt hpremote rgreceiver rgreceiver sh sdir servicel service2 serviceN where servicei is either the hostname or ipaddress of the system that the Enterprise Service is running on Multiple hostnames or ipaddresses can be entered each separated by white space 44 Using Remote Graphics Software Opening and Closing Connections HP Remote Graphics Receiver SE Hostname mymachine y Help Disconnect About Setup Mode 4 a Advanced gt gt gt Connecting to mymachine To connect to a Sender using the Receiver 1 Enter the hostname or IP address of the Sender 2 Press Enter or select the Connect button to connect The RGS Receiver Control Panel is used to perform the fol
119. n is enabled and the receiver disconnects prior to a login the associated name may be Anonymous Event Viewer Message Disconnect 1 Strings 1 name associated with connection Data None Event Viewer Example Disconnect MYDOMAIN myusername RGSENDER_STARTUP Reference event registered to aid in interpretation of the event log by Event Viewer Signifies proper startup of the RGS Sender service Event Viewer Message RGS Sender startup 93 HP Remote Graphics 4 2 0 User s Guide RGS RGS 94 END ER_SHUTDOWN END ERL ET PRIMARY Strings None Data None Reference event registered to aid in interpretation of the event log by Event Viewer Signifies proper shutdown of the RGS Sender service Event Viewer Message RGS Sender shutdown Strings None Data None A connection with an associated name is set as the primary connection Event Viewer Message Set 1 as primary connection Strings 1 name associated with connection Data None Event Viewer Example Set MYDOMAIN myusername as primary connection RGS RGS END Using Remote Graphics Software ER_SET_NONPRIMARY A connection with an associated name is END ER_ASSIGN_US Gl assigned to a non primary status This may happen as a result of a logout Event Viewer Message Set 1 as non primary connection Strings 1 name associa
120. nal examples Agent Design Issues Windows Application Agents for RGS remote session require careful design to maximize their effectiveness Issues and tradeoffs can minimize data loss and determine when a last resort shutdown of a disconnected Windows session is required The following list introduces topics of interest to consider when designing application control agents for your environment The topics are not exhaustive Use them as a starting point for a more complete design that meets your business requirements In general remote administration of an arbitrary application environment will require some pioneering work Desktop Session Logout e Issues In some circumstances loss of a primary user connection should trigger a full shutdown of all applications and force a logout of the Desktop Session perhaps after a specific time allowance for reconnection has expired This action would drop all connections to the remote session e Benefits Implementing a full session shutdown logout ensures that all connection activity ceases immediately and applications are prevented from further unattended actions Shutdown of a remote session frees the workstation for connection by other users This approach is the most absolute and secure solution for session management Agent relies upon Windows logout routines to terminate environment simple in design and result e Concerns Forcing a shutdown logout can result in data loss for an
121. nce System Preparation It is recommended to remove all previously installed versions of J ACK before installation If the RPM package manager was utilized then the packages are located by e rpm qa grep i jack Removal by RPM involves utilizing the above search results with e rpm nodeps allmatches pkg name The install script rgs_audio_support may detect residual directories from previous installations Respond as prompted during installation Customized Installation The following remote audio installation for Linux process is used when the RGS Receiver is installed through the install sh script For those installations that require customization or wish to use other features from the rgs_audio_support script here are additional details for its use The audio support bundle ships as hp_rgs_4_audiosupport tar gz It is accessed by the RGS install sh script in opt hpremote or may be utilized for manual installations RPM package building 29 HP Remote Graphics 4 2 0 User s Guide The install process requires a locally writable directory in which to build Locate the support bundle in an appropriate directory before installation Use the following command to unpack the file manually if desired e tar xzf hp_rgs_4 audiosupport tar gz As the user root change directory into the one created by the command above It will contain important files such as e README txt basic instructions and file manifest
122. ndows As a work around to enable these applications to share properly over a Remote Graphics Software connection the overlay planes can be disabled Most applications will still run correctly with the overlays disabled To disable the overlays the X server s configuration file must be edited The following table shows where the various configuration files exist X server platform Configuration File Xhp PA HP UX etc X11 X0screens Xf86 PA HP UX etc X11 XF86Config The following XOscreens entries will disable the overlays for an Xhp X server Screen dev crt ScreenOptions SuppressPseudoColorOverlayVisual The following XF86Config entries will disable the overlays for an Xf86 X server running ATI Fire GL UX graphics Section Device Identifier hp Fire GL UX Driver firegl123 VendorName hp BoardName Fire GL UX Card Fire GL UX Option Overlay false Option sas Other options EndSection Remote Audio Issues Linux only ALSA Quirks ALSA drivers can have problems mapping correct mixer channels to the correct sliders This means that on some more advanced or proprietary sound hardware the Master Volume control might incorrectly get mapped to the Headphones slider or Wave Mix slider for example The Receiver tries to do its best to remedy these situations by adjusting common sliders like PCM WAVE and LINE to appropriate levels then attaching the volume slider
123. nently set the image quality before the RGS Receiver is started The default value is 1 image quality can be adjusted by user Rgreceiver mageCodec Quality int The CodecQuality can be set to a value between and including 0 and 100 This property is used to set the quality of the image in the Remote Display Window A value of 100 is the highest image quality and should be visually lossless A value of 0 is the lowest image quality Under most circumstances a value of 65 should be sufficient Often lowering the quality will reduce the bandwidth on the network The default value is 65 Logging Properties Rgreceiver Log I sMutable bool If set to 1 the logging settings in the Receiver Control Panel can be changed by the user If set to 0 the user will not be able to change any of the logging settings This can be used to permanently enable or disable logging settings before the RGS Receiver is started The default value is 1 logging settings can be changed Rgreceiver Log sFileLoggerEnabled bool If set to 1 logging output from the RGS Receiver will be sent to a file The default value is 1 log to a file Rgreceiver Log I sConsoleLoggerEnabled bo0o01 If set to 1 logging output from the RGS Receiver will be sent to a console window The RGS Receiver must be started in a console window to see the logging output The default value is 1 log to the console This property only applies to the Linux and HP UX version
124. nformation and has several controls Modes of operation There are three modes of operation for the Receiver Normal Mode Directory Mode and Enterprise Service Mode 1 Normal Mode Enables a user to connect to a system by specifying the hostname or IP address in the Receiver Control Panel e On Windows to start the HP Remote Graphics Software Receiver from the Start menu select Start gt HP Remote Graphics gt Receiver e On Linux or HP UX execute opt hpremote rgreceiver rgreceiver sh 2 Directory Mode Enables a user to automatically open connections to several systems based on the systems assigned to each user These assignments are saved in the RGS directory file on a shared file server or network mapped drive This file is normally created and maintained by the system administrator or an IT support engineer e On Windows to start the HP Remote Graphics Software Receiver directory version from the Start menu select Start gt HP Remote Graphics gt Receiver directory e On Linux or HP UX type opt hpremote rgreceiver rgreceiver sh directory file where the optional file is the path to the directory file If the file path is not entered then the user can enter the directory file through the use of the Set Directory File button on the user interface 43 HP Remote Graphics 4 2 0 User s Guide 3 Enterprise Service Mode Is similar to Directory Mode but rather than looking up the syste
125. nfrastructure Hotkeys The RGS Receiver supports setting user defined hotkeys for entering Setup Mode as well as other operations About Remote Graphics Software Image based remote visualization technology Proprietary HP image compression decompression algorithms enable real time remote visualization that is visually lossless and fast Interactive remote visualization of 2D and 3D OpenGL graphics are possible using hardware acceleration DirectX applications are not supported Logging The RGS Sender for Windows logs to the Windows Event Log connection status changes such as when a new connection is established when a disconnect occurs the user that is assigned to a connection and whether that user is a primary or non primary user Multi head Display Single headed receivers can view multi headed senders Multi headed receivers can view single headed senders Multi headed receivers can view multi headed senders The view can expand to contain the entire area on the receiver s desktop This gives the user the impression of direct connection and full utilization of the sender s desktop Multi platform support Senders and Receivers are supported on Microsoft Windows Linux and HP UX systems See System Requirements for more details Network Connection Warning Notification The RGS Receiver visually warns the user when network connectivity between a Receiver and Sender is potentially lost If network connectivity recovers normal opera
126. ode hotkey sequence is invalid The sequence has been reset to the default Setup Mode hotkey sequence is invalid The sequence has been disabled Connection denied The iLO remote console is enabled Unable to connect to Sender The Receiver was unable to resolve the specified hostname or IP Address Verify that you entered the value correctly Unable to connect to Sender The Receiver resolved the specified hostname or IP address but cannot connect to the Sender Verify that the system is accessible on your network and that the Remote Graphics Sender service has been started and is listening on a pubic IP address and is not blocked by a firewall HP Remote Graphics 4 2 0 User s Guide The Setup Mode hotkey sequence specified using a property either on the command line property configuration file or RGS Enterprise Service is invalid and has been reset to the default The Setup Mode hotkey sequence specified using a property either on the command line property configuration file or RGS Enterprise Service is invalid and the property Rgreceiver Hotkeys I sMutable is disabled Therefore hotkeys have been disabled The iLO remote console is enabled on the HP Blade Workstation The Blade must be configured in User Mode before connections are allowed This is usually indicative of a DNS error The Receiver was able to lookup and resolve the specified hostname or IP address However the Receive
127. ode or Enterprise Service Mode the Receiver can connect to one or more RGS Senders This property will specify the RGS Sender that remote USB will be connected to To have all remote USB go to the first sender use value zero To have all remote USB go to the second sender use value one and so on Remote USB can only go to one sender at a time To change the sender all senders must be disconnected Then enter a new value and reconnect all senders The default value is zero the first sender to be connected This property only applies to HP Blade Workstation Client RGS Sender Properties All of the following properties are used by the RGS Sender and can be set from the command line or from the RGS Sender property configuration file rgsenderconfig General Properties Rgsender sRdpLogoutDetected bool The methods provided by Microsoft to close a connection through Remote Desktop Protocol RDP work quickly when the user disconnects from the RDP session If the user logs out of the RDP session the RGS Sender will be unable to access the desktop for about 60 seconds If set to 1 the desktop will be available to the user through RGS as soon as possible The RGS Sender will monitor the RDP session for a logout and begin the process of making the desktop available as soon as the logout is detected If set to 0 the RGS Sender will not monitor the RDP session for a logout This property only applies to Windows versions of the RGS Sender
128. ol will need reduction The following image demonstrates the Wave Out Mix level needed to eliminate distortion Note that this is in the Recording Control ii Recording Control Options Help CD Player Microphone Line In Wave Out Mix Balance Balance Balance Balance a Se R Volume Volume Volume Volume A CJ CJ Select C Select C Select Select SoundMAX Digital Audio The best sound to play to calibrate your audio device is a low frequency sound with high amplitude By default Windows assigns a program event that meets these requirements To play this sound open up the Sound and Audio Devices control panel and click on the Sounds tab as shown in the following windows 27 HP Remote Graphics 4 2 0 User s Guide Sounds and Audio Devices Properties a Volume Sounds Audio Voice Hardware 4 sound scheme is a set of sounds applied to events in Windows and programs ou can select an existing scheme or save one you have modified Sound scheme v To change sounds click a program event in the following list and then select a sound to apply You can save the changes as 4 new sound scheme Program events P Windows Asterisk Close program Critical Battery Alarm Critical Stop Default Beep Sounds Windows xP Battery Critical way v gt Select the Critical Battery Alarm program event and press the play button the triangle located next to the Browse button The wav file associat
129. ole printf Event u Primary u Secondary u n dwEventNum pData 0 pData 1 Process other events here if desired else report unrecognized event her return true return false void monitorEvents LPCTSTR eventServer LPCTSTR eventSource int seconds DWORD dwCurrentIndex 0 DWORD dwCurrentStart DWORD dwCurrentCount DWORD dwNewIndex int waitedFor This function will monitor the log for the specified number of seconds If seconds is less than zero we will wait forever for waitedFor 0 seconds lt 0 waitedFor lt seconds HANDLE h Open read status of log close event log if h OpenEventLog eventServer eventSource NULL report error status here return If an event is added either the start or count will change 99 HP Remote Graphics 4 2 0 User s Guide Get the reasons these functions could fail success Check the return value start and count Microsoft does not specify what so we cannot ensure if GetOldestEventLogRecord h amp dwCurrentStart false GetNumberOfEventLogRecords h amp dwCurrentCount false CloseEventlLog h report error unable to obtain event logs return if CloseEventLog h false report error status here return Determine state of log chang Compute the index of the last event If the count is zero
130. on dialog stating the domain and user name of the user attempting a connection is displayed on the Sender s desktop when a new Receiver attempts to connect All currently connected users are given the option to allow or disallow the connection using buttons in the message box e Ifa user allows the connection the new user is allowed to connect to the Sender and view the desktop e lf the connection is not allowed the new Receiver will be unable to connect e If no one is logged into the Sender s desktop in other words there is no primary user then all authenticated connections are connected and able to view the Windows login desktop However when a user logs into the Sender desktop all non primary users are disconnected This is a security precaution e On Windows if the primary user disconnects the desktop is locked but the Receivers will remain connected e On HP UX and Linux if the primary user disconnects the desktop is locked and all users are disconnected e f the remote user connecting is the same user as the user logged in the desktop the collaboration dialog is not displayed and the connection is allowed On Microsoft Windows a Sender desktop icon in the system application tray displays the status of connections The icon animates when Receivers are connected Additionally a collaboration notification dialog is displayed on the desktop whenever a non primary user is connected On Linux and HP UX the Sender GUI
131. ons to the Remote Display Window Snap button when selected this option causes the Remote Display Window to snap to the edges of the screen whenever the boundaries of the window are within 10 pixels of the edge of the screen Image quality slider sets the compression level Higher settings require greater bandwidth Network bandwidth displays the current network bandwidth received by this session Image update rate displays the number of image updates per second received by this session 57 HP Remote Graphics 4 2 0 User s Guide Setup Mode The RGS Receiver enters Setup Mode via a hotkey sequence or button in the Receiver Control Panel See the hotkeys documentation for more information on accessing Setup Mode with a standard PC keyboard Note that within a Remote Display Window the Setup Mode Hotkey may sometimes be the only way to access your local desktop When Setup Mode is active the Receiver captures and interprets all keystrokes and mouse events on your local computer No mouse or keyboard events pass to the Sender In Setup Mode you can e Easily move and resize Remote Display Windows Use the left mouse button in any Remote Display Window to drag or resize the window on the desktop e Show the Receiver Control Panel Press M to show the control panel e Show or hide the Receiver Toolbar Press H to show or hide the toolbar e Activate the Remote Display Window selection dialog Press TAB to display the d
132. ore the RGS Receiver is started The default value is 1 timeout values are changeable by the user Rgreceiver Network Timeout Warning int The timeout in milliseconds used to detect and notify the user of a network disruption The default value is 2000 milliseconds two seconds Rgreceiver Network Timeout Error int The timeout in milliseconds used to detect and disconnect an inactive connection The default value is 30000 milliseconds thirty seconds Rgreceiver Network Timeout Dialog int The timeout in milliseconds used to display and wait on responses from input dialogs such as the authorization dialog and PAMauthentication dialog The default value is 15000 milliseconds fifteen seconds USB Properties Rgreceiver Usb I sMutable bool If set to 1 the user will be able to modify all USB controls in the RGS Receiver Control Panel If set to 0 none of the controls can be changed by the user This can be used to permanently enable or disable remote USB before the RGS Receiver is started The default value is 1 This property only applies to HP Blade Workstation Client 80 Using Remote Graphics Software Rgreceiver Usb I sEnabled bool If set to 1 remote USB will be enabled If set to 0 all remote USB will be disabled and no network bandwidth will be consumed for remote USB This property only applies to HP Blade Workstation Client Rgreceiver Usb ActiveSession int When the RGS Receiver is in Directory M
133. ote USB device connections If you have problems connecting a Remote USB device the following checklist may help to identify the problem 1 HP Blade Workstations Only Remote USB is only supported on an HP Blade Workstation Client receiver system connected to a HP Blade Workstation sender system In addition the Sender and Receiver versions must match See the USB Remote Requirements section for further details 2 HP Remote Virtual USB Driver Verify that the HP Remote Virtual USB driver is installed and active on the HP Remote Graphics sender system Open the Windows XP Device Manager and 124 Troubleshooting verify that HP Remote Virtual USB is listed under Universal Serial Bus Controllers The following panel shows the HP Remote Virtual USB is properly installed and configured Device Manager Ak File Action View Help t gt BSeSGe2 R Be Floppy disk controllers 93 Floppy disk drives Sy IDE ATA ATAPI controllers Ge Keyboards Q Mice and other pointing devices Monitors i Network adapters Y Ports COM amp LPT SBR Processors Sound video and game controllers System devices Universal Serial Bus controllers HP Remote Virtual USB Intel r 82801DB DBM USB 2 0 Enhanced Host Controller 24CD Intel r 82801DB DBM USB Universal Host Controller 24C2 Intel r 82801DB DBM USB Universal Host Controller 24C4 Intel r 82801DB DBM USB Universal Host Controller 24C7 USB Root Hu
134. panel below include o Take No Action o Restart the Service o Runa Program o Restart the Computer Remote Graphics Sender Properties Local Computer fx eee F General Log On Recovery Dependencies Select the computer s response if this service fails First failure Take No Action MRE Take No Action Second failure Restart the Service i Run a Program Subsequent failures Restart the Computer Reset fail count after Run program Microsoft Remote Desktop Recovery e If the RGS Sender becomes unavailable and the Receiver can no longer connect to the Sender a Windows system with Remote Desktop services enabled can also access the remote system to diagnose the issue 104 Using Remote Graphics Software 105 HP Remote Graphics 4 2 0 User s Guide Using Timeouts Various network conditions as well as end user needs require the ability to specify network warning error and dialog timeouts RGS enables relatively fine grained control over the network and dialog timeout values as well as an innovative form of user notification when a warning timeout expires This allows tuning for specific network conditions and environments such as low bandwidth or high latency conditions At the same time the user is notified of potential issues involving more catastrophic or transient network conditions This section describes the purpose type function and recommended settings for RGS timeouts Th
135. r HP Remote Graphics Software Section 1 a is replaced by the following 1 a Use You may use the Software Product on a single computer Your Computer which is supported by the Software Product If the Software Product is provided to you via the internet and was originally licensed for use on more than one computer you may install and use the Software Product only on those computers You may not separate component parts of the Software Product for use on more than one computer You do not have the right to distribute the Software Product You may load the Software Product in Your Computer s temporary memory RAM for purposes of using the Software Product 382263 003 146 License and Support Contacting HP Technical Support For technical support visit our web site here http welcome hp com country us en support html Corporate Headquarters Hewlett Packard 3000 Hanover Street Palo Alto CA 94304 1185 USA Phone 650 857 1501 Fax 650 857 5518 Open between 8 00 a m and 5 00 p m Pacific Time Monday through Friday Regional Headquarter Offices For the HP sales office nearest you please refer to your local phone directory or call the HP sales office in your region Latin America Hewlett Packard Waterford Building 9th Floor 5200 Blue Lagoon Drive Miami Florida 33126 USA Phone 305 267 4220 Open between 8 00 a m and 6 00 p m local time Monday through Friday Europe Africa Middle East Hewl
136. r at the bottom of the window The status bar provides information that describes the current state of the RGS receiver For example it displays messages that indicate connection in progress connection succeeded and connection failed The status bar can be useful in diagnosing connection problems because it displays the general reason for the failure for example Authorization Failed Authentication Failed and more 46 Using Remote Graphics Software Controlling Receiver Settings Receiver settings are controlled as follows e Via a tabbed set of options accessible by pressing the Advanced button on the Receiver Control Panel The following groups of options are available General Options Audio Options USB Options Network Options Hotkey Options Logging Options Statistics Options e The Remote Display Window Toolbar General Options HP Remote Graphics Receiver Hostname gogators fc hp com v Help Disconnect About Setup Mode 4 aa Advanced gt gt gt General Audio USB Network Hotkeys Logging Statistics Prompt for username and password C Enable global image updates Select help browser jram Files Internet Explorer iexplore exe nohome Prompt for username and password under specific scenarios this option enables or disables prompting the user for domain username and password credentials for each connection When deselecte
137. r closes the users settings are saved either locally or remotely in the Enterprise Service depending on the specification of the command line option esdirsettings When a connection to each of the RGS Senders is initiated the credentials gathered during the ES authentication are used to authenticate the connection If Prompt for username and password is enabled in the Receiver Control Panel then the credentials used to authenticate with the ES are not used and the user is prompted to enter credentials for each connection Organizing Displays in Enterprise Service Mode Refer to Organizing Displays in Directory Mode section Starting the Enterprise Service To run the sample Enterprise Service the system must have Python 2 4 installed See Installing the Enterprise Service for more information Once Python is installed the user starts the ES as follows From the command line python C Program Files Hewlett Packard Remote Graphics Enterprise Service HprEsPrivate py From the Start menu select Start gt Hp Remote Graphics gt Start Enterprise Servic Configuring the Enterprise Service As mentioned before the current SDK provides a sample implementation using a simple XML file as an enterprise directory This is only a sample to learn how the Enterprise Service operates It is up to the customer to implement the ES interfaces by providing an implementation that communicates with their enterprise infrastructu
138. r src redhat RPMS e RPMS RGS_audio_install sh customized install and configuration script to associate with RPMs Note The build log created by this script is located in var log hpaudio log Note The install command does not yield results visible by the RPM package manager rpm The rpm database is not updated nor will inquiries with rom q report the installation Only installations performed with the results of build_rpms are manageable by the rpm command 30 Getting Started with Remote Graphics Software The sample installation script rgs_audio_support Supports limited customization capabilities for newer source deliveries as they become available See the script internals for more details 31 HP Remote Graphics 4 2 0 User s Guide Installing and Enabling Single Sign on Installing and Enabling Single Sign on on Windows Installing RGS Single Sign on is for experienced users and IT administrators only Please read all the directions completely before proceeding and exercise caution when installing The RGS shared library hprgina dll enables Single Sign on The file hprgina dll is a GINA Graphical Identification and Authentication module that is loaded by the Window s WinLogon exe process There are three ways to install and enable RGS Single Sign on 1 Install time The hprgina dil can be installed and enabled during the RGS Sender installation This is the preferred method and is the safest and easiest way to
139. r to display the RGS Sender installation folder and locate a program called rgdiag exe with the RGS icon On a 32 bit Windows system this is normally located at C Program Files Hewlett Packard Remote Graphics Sender rgdiag exe On a 64 bit Windows system this is normally located at C Program Files x86 Hewlett Packard Remote Graphics Sender rgdiag exe 116 Using Remote Graphics Software Double click the application to launch the diagnostic tool If the tool runs while connected to the sender through Windows Remote Desktop the RDP Session tests will fail This is normal Viewing the test results will show that the currently active Remote Desktop session caused the failure The current session will prevent the sender from allowing further connections if attempted using usernames that differ from the current session RGS Admin Tool The RGS Admin Tool can be used to enable and disable automatic updates from OpenGL and Direct3D applications On a 32 bit Windows system this is normally located at C Program Files Hewlett Packard Remote Graphics Sender rgadmin exe On a 64 bit Windows system this is located at C Program Files x86 Hewlett Packard Remote Graphics Sender rgadmin exe Double click the application to launch the RGS Admin tool This application must be run using an account with Administrator permissions 117 Troubleshooting Troubleshooting Usage and Performance This section covers troubleshoo
140. r was unable to establish a connection to the Sender There are several possibilities such as the Sender is not installed the Sender is not running the Sender is listening on the wrong network interface or a firewall is blocking the Sender License and Support End user License Agreement PLEASE READ CAREFULLY BEFORE USING THIS EQUIPMENT This End User license Agreement EULA is a legal agreement between a you either an individual or a single entity and b Hewlett Packard Company HP that governs your use of any Software Product installed on or made available by HP for use with your HP product HP Product that is not otherwise subject to a separate license agreement between you and HP or its suppliers Other software may contain a EULA in its online documentation The term Software Product means computer software and may include associated media printed materials and online or electronic documentation An amendment or addendum to this EULA may accompany the HP Product RIGHTS IN THE SOFTWARE PRODUCT ARE OFFERED ONLY ON THE CONDITION THAT YOU AGREE TO ALL TERMS AND CONDITIONS OF THIS EULA BY INSTALLING COPYING DOWNLOADING OR OTHERWISE USING THE SOFTWARE PRODUCT YOU AGREE TO BE BOUND BY THE TERMS OF THIS EULA IF YOU DO NOT ACCEPT THESE LICENSE TERMS YOUR SOLE REMEDY IS TO RETURN THE ENTIRE UNUSED PRODUCT HARDWARE AND SOFTWARE WITHIN 14 DAYS FOR A REFUND SUBJ ECT TO THE REFUND POLICY OF YOUR PLACE OF PURCHASE 1
141. re The README txt file in the ES installation can help learn how to use the SDK The current ES is written in the Python language Python is an interpreted object oriented OO language well suited for this problem and readily available on a wide variety of platforms All of the Python code is human readable and can be used to understand the workings of the ES 63 HP Remote Graphics 4 2 0 User s Guide Using the Sender Controlling Sender Settings Controlling Settings on Microsoft Windows Sender GUI The Sender for Windows registers an HP Remote Graphics Software icon inthe application tray On Windows the icon animates when Receivers are connected to the Sender By right clicking on the icon the user can display the Sender GUI Remote Keyboard Mouse gt Disconnect gt Help About and select one of the following options e Remote Keyboard Mouse gt Enable or Disable If Disable is selected all non primary users are in view only mode Only the primary user the user that is logged into the desktop will control the remote desktop remotely using the Receiver If Enable is selected all users connected to the Sender can interact with the remote desktop All keyboard and mouse activity will be injected into the Sender allowing non primary users control of the remote desktop e Disconnect gt Non Primary Users or All Users disconnects receiver sessions for either non primary users or all users e Help
142. re name value pairs and can contain any non whitespace characters except and The property name and property value are separated by an For example Rgreceiver Network Timeout Warning 10 The name of this property is Rgreceiver Network Timeout Warning and the value of the property is 10 All RGS Receiver properties begin with Rgreceiver All RGS Sender properties begin with Rgsender Property values cannot contain the or characters Properties can contain values of the following types string int bool string vector and int vector Properties of type bool are set to either 1 or 0 representing true or false Any property set to an empty value Rgreceiver Browser Name initializes as follows if the value of the property is of type STRING the value will be set to an empty string If the value of the property is of type INT or BOOL the value will be set to 0 This can be used to initialize properties in a configuration file or on the command line Configuration Files All RGS properties can be set in a configuration file The RGS Receiver uses a file named rgreceiverconfig to read for its properties The RGS Sender uses a file named rgsenderconfig to read for its properties On Windows these files are installed in the directory where RGS is installed On Linux and HP UX these files are installed in etc opt hpremote rgreceiver and opt opt hpremote rgsender respectively The configuration fil
143. rk of the Object Management Group Inc Audigy is a trademark of Creative Technology Ltd in the United States and or other countries Python and PyCon are trademarks or registered trademarks of the Python Software Foundation All other product names mentioned herein may be trademarks of their respective companies Hewlett Packard Company shall not be liable for technical or editorial errors or omissions contained herein or for incidental or consequential damages in connection with the furnishing performance or use of this material The information in this document is provided as is without warranty of any kind including but not limited to the implied warranties of merchantability and fitness for a particular purpose and is subject to change without notice The warranties for HP products are set forth in the express limited warranty statements accompanying such products Nothing herein should be construed as constituting an additional warranty This document contains proprietary information that is protected by copyright No part of this document may be photocopied reproduced or translated to another language without the prior written consent of Hewlett Packard Company Acknowledgments HP Remote Graphics Software was developed using several third party products including but not limited to OpenSSL This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit http www openssl org Thi
144. s 43 Directory Mod ren a a eae io nas elena itaieaas O AA E aAA SANEA 59 Enterprise Service MOde cccecece aei n a a a e A A E a 62 Using the S ender seriea Cadena tid eet eae ek aa A E aE E aia ea vet ere 64 Command Line Options waatea ede eae eas eas El eae eee ea a 71 PFOPEMrtleS E AA EE hi cae E S eerie hl ah recalled aa al late dane a cal 74 How to Collaborate s lt s csoscecay ase ee Asi ee a econ Eh ra ee 83 Using Single Sign On s c csskceaienn Hid vet Mera ek ed bet ione eevee aed neta eta 85 Using Easy Login cists uate avast eis eae Asie A ae a ee ae 87 Remote Application Termination on WiNdOWS cccceeeeeee eee ee teeta eee ee ea eneed 91 USING TIMEOUTS rinsi parie bean be eens been by ees Piva ee by E E EE 106 Remote Graphics and Microsoft Remote Desktop Interaction ee 113 vii HP Remote Graphics 4 2 0 User s Guide Optimizing Performance cece eee entered 114 Utilities ws Pea eens See ld a e Cees acd ta Uh ad AAEE EE EO tg eas eed ve reid ea shad see eee ee 116 Troubleshooting Si isrener te radeiiteee eds Sera delsGeeseeie eSEE E E Eaa ONTE dels 119 Troubleshooting Usage and Performance cccceceee eee eee eens teeta teen e eens 119 Known Issues and Limitations cece nents 129 Error MESSAGES ue eaae nin enatie ce teatewed sea aA AEE E AA AA ari SEEE EAA Danes gage mateed teed 138 License aNd SUPPOF ts ieia anaa aa aa a a a aaa a e aa aN 143 End user Li
145. s installed confirm that the hprgina dll exists in the C WINDOWS system32 directory The RGS Sender installer copies hprgina dil into the system32 directory directly If it does not exist DO NOT perform the remaining steps Doing so puts the system in a state that requires a complete re installation of the operating system 3 Add the GinaDLL registry key if it does not already exist This can be done through the use of regedit the Windows Registry Editor Create the key as type REG_SZ a string type The full path of the key is HKEY_LOCAL_MACHINE Software Microsoft Windows NT CurrentVersion Winlogon GinaD1ll 35 HP Remote Graphics 4 2 0 User s Guide 4 Set the value of the GinaD11 key to the text hprgina dli Confirm the spelling before closing 5 Add the GinaD11Mode registry key if does not already exist This can be done through the use of regedit as well Create the key as type RGS_SzZ a string type The full path of the key is HKEY_LOCAL_MACHINE Software Hewlett Packard Remote Graphics Sender GinaD11Mode 6 Set the value of the GinaD11Mode key to the text HprEasyLogin Confirm the spelling before closing 7 Restart the system The hprgina di1 will be loaded by WinLogon when started WARNING If the hprgina d1l does not exist in C WINDOWS system32 do not perform steps three four and five Doing so puts the system in a state that requires a complete re installation of the operating system If th
146. s not specified the user is prompted to enter a path to the directory file See Starting the Receiver in Directory Mode for more details esdir servl1 serv2 servN starts the Receiver in enterprise service mode using service 1 and service 2 through service N where serv1 serv2 and servN are the hostnames or ipaddresses of the enterprise service Setting the esdir option allows the Remote Graphics Software Receiver to lookup the systems assigned to the user using a RGS Enterprise Service See Using The Enterprise Service for more details esdirsettings enables the Receiver to get and set the Receiver settings from the enterprise service If this option is used esdir must also be set nosplash disables display of the splash screen when the Receiver starts v ver version prints the Receiver s version information h help prints a listing of the various command line options those that are listed on this page RGS Sender Command Line Options The Windows Sender rgsender exe or the Linux HP UX Sender rgsender sh command line options are nocollab timeout value authtimeout value logSetupFile v ver version 71 HP Remote Graphics 4 2 0 User s Guide h help installService startService uninstallService belownormal normal abovenormal high noautostartgui display value Under normal operation the Windows Sender runs as a Windows Service When t
147. s of the RGS Receiver Rgreceiver Log Filename st ring This is the path to the log file This will only be used if RgReceiver Log IsFileLoggerEnabled is set to 1 The default path on Windows is located in the directory where the RGS Receiver is installed normally c Program Files Hewlett Packard Remote Graphics Receiver rg log The default path on Linux or HP UX is SHOME hpremote rgreceiver rg log Rgreceiver Log Level st ring There are five logging levels DEBUG INFO WARN ERROR and FATAL If DEBUG level is chosen then all level of output from DEBUG to FATAL will be output to the 79 HP Remote Graphics 4 2 0 User s Guide log file If WARN level is chosen then all levels from WARN to FATAL will be output The default value is INFO all DEBUG output is turned off Rgreceiver Log MaxFileSize int This sets the maximum size of the log file in kilobytes Kbytes The default maximum size is 1024 Kbytes Rgreceiver Log NumBackupFiles int If the log file exceeds its maximum size the log file will be saved and a new log file will be created This sets the number of extra files that will be saved The default number of saved files is five Networking Properties Rgreceiver Network Timeout sMutable bool If set to 1 the user can modify all network timeout values in the RGS Receiver Control Panel If set to 0 the user cannot modify the values This property can be used to permanently set network timeouts bef
148. s product includes software written by Tim Hudson tjh cryptsoft com This product includes cryptographic software written by Eric Young eay cryptsoft com log4cplus This product includes software developed by the Apache Software Foundation http www apache org log4cplus is available from http log4cplus sourceforge net Advanced Linux Sound Architecture ALSA ALSA provides audio and MIDI functionality to the Linux operating system ALSA is released in source code format under the GNU LESSER GENERAL PUBLIC LICENSE Version 2 1 February 1999 ALSA is used in the HP Remote Graphics Software Receiver for Linux Jack Audio Connection Kit J ACK J ACK is a low latency audio server written for POSIX conformant operating systems such as GNU Linux and Apple s OS X J ACK is released in source code format under the GNU LESSER GENERAL PUBLIC LICENSE Version 2 1 February 1999 J ACK is used in the HP Remote Graphics Software Receiver for Linux Libsndfile Libsndfile is a C library for reading and writing files containing sampled sound such as MS Windows WAV and the Apple SGI AIFF format through one standard library interface Libsndfile is released in source code format under the GNU LESSER GENERAL PUBLIC LICENSE Libsndfile is used in the HP Remote Graphics Software Receiver for Linux Where required related source code and licenses are re distributed with HP Remote Graphics Software Table Of Contents Welcome to HP Remote Graphi
149. seTx FD or usr local sbin ethtool s eth0 speed 100 duplex full autoneg off o Configuring the NIC on HP UX On HP UX systems do the following to get and set the network characteristics To get the LAN characteristics type usr sbin lanadmin x 0 To set the LAN characteristics for a 100 Mbit connection running in full duplex mode as root type usr sbin lanadmin X 100FD 0 Remote Graphics Software depends on low network latency and reasonably fast network bandwidth There are several methods to test and measure the network bandwidth latency and the number of hops between Sender and Receiver computers e Use the ping command to measure network latency From a command prompt on Windows or a terminal window on UNIX execute ping hostname This will report the network latency Note Be sure the ping protocol ICMP is not blocked by a firewall Windows can also be setup with IPSec filters be sure there is no IPSec filter policy disabling ICMP traffic e Use Traceroute or tracert to measure the network latency between two systems Traceroute will report the number of hops it takes to get to a system in addition to the network latency Traceroute is available on Unix systems tracert is available on Windows systems e Use ttcp to measure the network bandwidth ttcp should be available here http www pcausa com Utilities pcattcp htm Troubleshooting If you are still not satisfied with your network performanc
150. settings and properties through a standard network service The advantages of the Enterprise Service over using Directory Mode are e Using a network service a centralized database or enterprise directory infrastructure can store systems assigned to a user A service can support dynamic and complex business logic for system assignment e Users authenticate against the Enterprise Service e The Receiver can also read and write the user s properties The Enterprise Service comes as a Software Development Kit SDK Developers use the SDK to adapt and customize their required enterprise solution Consequently the ES SDK does not directly implement the specific functionality required for assigning and looking up user systems and settings For example the SDK does not provide ready to use Active Directory or LDAP integration itself The SDK provides the ICE interfaces and a sample implementation written in Python ICE Internet Communications Engine see http www zeroc com ice html is a modern alternative to object middleware such as CORBA or COM DCOM COM4 with support for C Java Python PHP C and Visual Basic The sample implementation demonstrates a simple XML file as the enterprise directory Associated with the XML is a DTD that specifies a precise and legal set of XML elements and attributes that represent syntax to specify the user to machine mappings as well as the user RGS Properties This sample implementation can be used to te
151. sh directory Optionally add the directory opt hpremote rgreceiver to your PATH environment variable Getting Started with Remote Graphics Software Uninstalling the RGS Receiver Uninstalling the RGS Receiver for Windows To uninstall the RGS Receiver for Windows use the Windows 2000 or Windows XP Add or Remove Programs feature from the Control Panel Select Remote Graphics Receiver and click Change Remove Uninstalling the RGS Receiver for Linux To uninstall the RGS Receiver for Linux find the name of the RedHat RPM package for the Remote Graphics Receiver by typing rpm q a grep i rgreceiver If the Receiver is installed on the system you will see rgreceiver_linux_32 4 0 0 or a similar Receiver package To remove the Receiver s RPM package become root and type rpm e allmatches rgreceiver_linux_32 Uninstalling the RGS Receiver for HP UX To uninstall the RGS Receiver for HP UX become root and type usr sbin swremove rgreceiver_hpux_pa 15 HP Remote Graphics 4 2 0 User s Guide Installing the Sender Installation of the RGS Sender for Windows Linux and HP UX is easily done by following the directions specific to each platform in the following sections Installing the RGS Sender for Windows To install the RGS Sender for Windows login to an account with administrator privileges 1 Insert the HP Remote Graphics Software CD and change to the directory win32 sender on your CD ROM drive
152. sing RGS are denied Disconnect All All Receivers can be easily disconnected using the Sender GUI This is useful when hosting a collaboration session such as in a classroom environment and the session ends On Windows system the GUI is an icon HP Remote Graphics 4 2 0 User s Guide located in the system tray On Unix systems the GUI is an application on the desktop Simply right click on the GUI and select Disconnect All Receivers e Enable Disable I O The Sender GUI can enable or disable mouse and keyboard input for all non primary users e Single user connection A user identified by a username is only allowed one connection to a RGS Sender If the same username connects more than once to a Sender the previous connection drops and the new connection continues on If several users attempt to share a username only one connection is active at a time e SSL encryption SSL securely encrypts all data transmitted between a Receiver and Sender pair About Remote Graphics Software System Requirements Sender Feature Supported Platforms Supported Graphics Display Settings Remote Audio Supported Components Microsoft Windows 2000 or XP Professional 32 bit Intel x86 and x86 64 processor families AMD x86 and AMD64 processor families e Microsoft Windows XP Professional x64 Edition Intel x86 64 processor families AMD64 processor families e Red Hat Enterprise Linux WS3 32 bit amp 64 bit Intel x86 and
153. smitted from the Sender to the Receiver The value is the maximum number of updates per second If the image update rate is too high and using too much network bandwidth the Maxl mageUpdateRate can be set to limit the number of image updates per second The default value is 0 don t limit the image update rate Networking Properties Rgsender Network Timeout Error int The timeout in milliseconds used to detect and disconnect an inactive connection The default value is 30000 milliseconds thirty seconds See Using Timeouts for more details Rgsender Network Timeout Dialog int The timeout in milliseconds used to display and wait on responses from input dialogs such as the authorization dialog and PAM authentication dialog The default value is 15000 milliseconds fifteen seconds See Using Timeouts for more details 82 Using Remote Graphics Software How to Collaborate The HP Remote Graphics Software allows users to share a desktop with several users simultaneously For example a user can allow multiple connections to the same system enabling multiple desktop collaboration with several users This feature can be used for a variety of scenarios including classroom design reviews and support All users must use a unique username and cannot share usernames Multiple connections between Senders and Receivers are only allowed if the user logged into the Sender system referred to as the primary user allows the connection A questi
154. soft s API PA WEB site for further information including how to disable API PA here http www microsoft com resources documentation Windows XP all res kit en us Default asp url resources documentation windows xp all reskit en us prjj_ipa_eiih asp Remote Cursors Not Available During Login When a user on the Sender system is using the mouse on the Login Desktop mouse updates will not be visible on any Receiver Remote Audio Issues ToggleKeys Sound Not Working The Accessibility control in Windows will play a sound when some control keys are pressed This sound is not heard on the receiver because it is played through the PC Speaker See the section on PC Speaker Sounds Not Working No Audio With Multiple Audio Devices The HP Remote Graphics Software sender will open up the device that is registered as the default audio device The sender is a service that is running in a different context If you have multiple audio devices it may choose a different device than what the user has selected as the default Disable the extra audio device to ensure the sender uses the correct device See the Windows Sender Audio Installation section to setup the audio device after disabling the extra audio device Image updates from the Sender to the Receiver appear slow and erratic For example rotating a model in a 3D mechanical design program using the mouse appears sluggish and image updates are inconsistent One possible reason for the pro
155. st the Enterprise Service and become familiar with its capabilities Simply add a set of test users and user settings to the XML file start the Enterprise Service and connect to RGS Senders from a RGS Receiver using the service After the sample is working the job of creating an implementation that interacts with a customers enterprise directory can begin To learn more about the SDK review the README txt file in the ES installation It explains the purpose and usage of each file in the installation Starting the RGS Receiver in Enterprise Service mode When the RGS Receiver starts in Enterprise Service Mode using the command line option esdir the Receiver connects to the Enterprise Service The user will then authenticate with the ES After the user authenticates the Receier reads from the Enterprise Service a list of systems assigned to the user and specified by hostname or ipadress The Receiver will try to connect to the specified systems If the command line option also specifies option esdirsettings the Receiver gets the properties that the Receiver should use from the ES The properties specify 62 Using Remote Graphics Software settings such as the location of each Remote Display Window on the local desktop codec quality settings audio settings and others See Properties for more details If the command line options esdirsettings is not specified then the users settings are read from the local system When the Receive
156. ted with connection Data None Event Viewer Example Set MYDOMAIN myusername as non primary connection If Easy Login is enabled the assignment of the name will be deferred until login When the name is assigned this message will be generated Event Viewer Message Assign 1 connection to 2 Strings o9 1 original name of connection oe 2 new name of connection Data None Event Viewer Example Assign Anonymous connection to MYDOMAIN myusername The Event Viewer is available as an Administrative Tools option in the Windows system Control Panel Invoking the Event Viewer makes the HPRemote log available along with the standard system event logs 95 HP Remote Graphics 4 2 0 User s Guide El Event Viewer File Action View Help e 88 e o Event Viewer Local HPRemote 8 event s Application i 4 5 2006 3 00 51 PM_ rgsender E3 Information 4 5 2006 2 43 57 PM_ rgsender Information 4 5 2006 2 42 57 PM srgsender Information 4 5 2006 2 42 35 PMs rgsender Information 4 5 2006 2 41 35 PM srgsender information 4 5 2006 2 40 38 PM rgsender System 4 HPRemote G Information 4 5 2006 2 36 03 PM rgsender G Information 4 5 2006 2 35 54 PM rgsender Assuming the RGS Sender is properly installed and active an HPRemote Event Log is created and reflects recent connection activity By default the most recent events display first Clicking any record allows inspec
157. teractivity This means that for a user moving or scrolling a window the window will appear unresponsive or hung If no interaction with the display occurred while the network stalls the event is usually not even notable unless dynamic content such as video fails to update in a reasonable amount of time Tlam Pine asad I menia Urine ewes G0 Sha Aman bes et j agian Q BR Mo tnie egm aeea Aa REUTERS 9 nomean oa O was puan wee o 2H Pa Landry ee aag Markel eae ane LATEST MEW HEHE eae Senators announce ii REUTERS f deal AONE Gaang See ae Sapo a m4 pel pE a path 9 THE AMERITRADE taboes EASY iR Ot mee tone Y oar W ottey oe eet Mee me ts viik pian S om jae toon Business ww sn The 8 ge 2008 ap CEES Merck faces os tee Markets Mer US Martot Snapinee punitive pras of Vioxx triad ever is lip an Monit jobiens dane weigh If the disruption continues for greater than two seconds then the Remote Display Window dims and a warning appears During this time the Remote Display Window appears unresponsive to users If connectivity returns then the Remote Display Window returns to its normal appearance and interactivity A full loss of connection beyond the error timeout results in closure of the Remote Display Window and display of the Connection Lost error dialog as previously described Receiver properties are fully settable from the Receiver properties resource file or co
158. the Windows Sender The default process priority of the Windows Sender is normal Under some situations however increasing the process priority of the Windows Sender may improve interactivity In some cases the Windows operating system scheduling algorithms do not give the RGS Sender sufficient CPU time to maintain smooth interactivity Erratic updates from a Windows Sender can sometimes result from a process load and scheduling situation Networking performance can also contribute to poor interactivity RGS Sender for Windows on some laptops has exhibited erratic behavior Increasing the Sender priority to high usually improves interactivity in this case This enables the Sender more frequent access to the CPU and improve updates to the Receiver Process priority for the Sender is command line accessible for the Windows Sender Four command line options are available belownormal normal abovenormal or high Priorities low and realtime cannot be selected for the Windows Sender Please see Command Line Options for further information Currently there are two ways of setting the process priority for a Windows Sender e using regedit to modify the rgsender service start up parameters in the Windows Registry e using HP Performance Tuning Framework PTF to configure Windows Sender priority available only on HP Workstations Both methods are covered below WARNING Adjusting the process priority of the sender to a level higher than
159. the system Regedit should look like this prior to making any changes Registry Editor Pie Edt View Favorites Hep O rot A Name Type Data E aome ab Defaut REG_SZ value not set a u orvo lab Dependoncraup REG MATI_SZ S ROSessMgy ad DependOrnServce REG MATI SZ winmgmt Wmi a haaa ad Deplaytiane REG_SZ Remote Graphics Sender Ga RemoteRegstry BJ ErrorConwol REG_DWORD 090000001 1 3 SE perce REG_EXPAND_SZ C Program Fies Hewlett Packard Remote Graphics Sender Voservier eme startService 4 logSet p Gy Enum 2b Objecthame REG_SZ LocalSystem Gy Seanty psan REG_DWORD 000000002 2 a Gy Rectocater ET ype REG_DWORD 0x00000110 272 a ApcSs a ay Row O Sass O SmRoan a E SART G sarma SCardSvr v lt gt E lt My Computer HKEY_LOCAL_MACHINE SYSTEM OurrerntControisetiServices rgsender Double clicking on the ImagePath key should bring up the following dialog which allows the user to edit the value The screen shot shows the high option already added Edit String After the changes are made the registry should look like this 68 Using Remote Graphics Software Registry Editor Type Dats REG SZ value not set REG MATI _SZ REG_MATI_SZ winemgnt Wen REG_SZ Remote Graphics Sender REG_DWORD 0x00000001 1 REG_EXPAND_SZ C Progvam Fies tentett Packard Remote Graphics Sender ygsender exe startService 4 logSetup igh REG_SZ LocaiSystem REG_DWORD 0x00000002 2 Gy Rocoxater
160. then there are no events and the index is 0 if dwCurrentCount 0 dwNewIndex 0 else dwNewIndex If the new index is different than the current dwCurrentStart dwCurrentCount 1 update the current and process the current event Otherwise we sleep for a while if dwNewIndex dwCurrentIndex We have at least one new event Print out the last event dwCurrentIndex dwNewIndex if dwNewIndex if processEvent eventServer ventSource dwCurrent Index event processing error her return else No new events Sleep 1000 waitedFor 1 return main setup and initialize agent 100 Sleep for 1 second Using Remote Graphics Software monitorEvents EVENT_SERVER EVENT_SRC seconds Cleanup agent here or send alerts May wish to return status from monitorEvents NOTE The parameter EVENT_SRC above defines the name of an event generator here not necessarily the Windows Event Log name HPRemote as suggested by external documentation Supported event source names include RGS Event Source Name Description LPCTSTR rgsender Events generated by the RGS Sender servic More information and examples for Event Log readers is available at http msdn microsoft com library Search on the topic OpenEventLog for a function description and additio
161. ting networking configuration graphics cou remote audio and remote USB Troubleshooting Network Configuration This section describes troubleshooting the network 1 Image update rate appears slow Troubleshooting network issues is difficult Although the HP Remote Graphics Software is capable of excellent performance if your network does not support the required bandwidth and latency Remote Graphics Software will not run efficiently If your network is not configured optimally you may experience problems The computer s NIC will auto negotiate the network speed with the network switches that are present on the local network The negotiated speed can vary from 10Mb half duplex HD to 10Gb full duplex FD Ideally most modern NICs and switches negotiate the highest possible speed available In the real world unless the network was carefully designed for maximum throughput the settings in the NICs and switches will auto negotiate to a sub optimal speed By understanding this effect the NIC and switches can be configured properly such that the highest speed possible is achieved If the NICs and switches are configured to auto negotiate properly you can leave the settings to auto negotiate If you want to force the network to operate at a particular speed the settings in the NICs and switches can be hard coded You must be careful with these settings though If they are not setup such that the NICs and switch settings complement each oth
162. ting to reach This could be the case if the Sender system has multiple NICs it is a multi homed system or there is a virtual ethernet device installed If this is true you may need to specify the binding order of hostnames to ipaddress 6 If you are attempting to connect to a UNIX system you may have entered an incorrect screen number 7 If the Sender system has changed networks and been assigned a new ipaddress after the Sender was started then you ll need to re start the Sender service daemon Authentication The Remote Graphics Software Sender has refused to failed allow a connection Possible reasons include the following 1 The authentication credentials that you entered such as domain name user name and password are not valid or recognized by the Sender system 2 The Sender s authentication is not configured appropriately Please consult the User s manual and README txt for the latest directions and issues with respect to configuring authentication 139 Directory not found or not accessible User not found in directory Authorization failed Error Receiver License Not Found Error Receiver License Invalid Error No license found for the sender you are trying to connect to Error License Expired for the sender you are trying to connect HP Remote Graphics 4 2 0 User s Guide The directory file is not available Possible reasons include 1 The directory file name or location has
163. tion of that event The next image shows the detail of the 3 00 51 event Note the radio button option to view the UINT32 connection data in byte and word formats The word format is selected below The HPRemote Event Log is also a fixed size event log All entries are Last In First Out LIFO order when it fills 96 Using Remote Graphics Software Event Properties ee Event Date 4 5 2006 Source rgsender Time 3 00 51 PM Category None Type Information EventID 3 User N2 Computer RGSTEST Description Primary connections 1 Non primary connections 0 Data Bytes O Words 0000 01 00 00 00 00 00 OO 00 Basic Application Control Agents Basic Windows monitoring agents must have the ability to monitor the HPRemote event log and interpret its events When the number of primary user connections drops to zero an agent should execute its actions tied to applications of interest running in the Desktop Session Broader design issues for a control agent are covered in the next section This section outlines a simple fixed polling Windows agent that reads and interprets a local HPRemote event log The basic structure involves two simple core functions e processEvent eventServer ventSource dwEventNum o open event log read event dwEventNum close event log o if valid read process recognized Event IDs then return e monitorEvents eventServer eventSource seconds o
164. tion should continue See Network Options and Using Timeouts for more details OpenGL 3 D OpenGL applications are supported Remote access users and remote collaborators can easily interact with 3 D applications running on a remote desktop 3 D applications run using the full power of the graphics adapter See Enabling OpenGL Applications for further information Properties The RGS Receiver and Sender provide an easy to use public interface that allows users and administrators to specify properties either on the command line a configuration file or using the RGS Enterprise Service See Properties for more details Remote Application Termination RAT Network outages or loss of connectivity between a Receiver and Sender can leave a desktop session running without supervision To safeguard running applications customer designed agents can monitor the status of connections to determine if termination of applications is required Remote Application Termination is only available with the RGS Sender for Windows See Remote Application Termination on Windows for more details Remote Audio Smooth continuous low latency high quality remote audio is possible from RGS Senders to RGS Receivers See System Requirements for more details on the supported systems Remote amp Local Cursor Tracking In a collaboration session multiple users connected to the same remote desktop the shape of the local hardware cursor is modified for the floor owner
165. to Master Volume and the Headphone mixer channels This should Troubleshooting work for most systems but if not try manually playing with mixer settings via the alsamixer in a terminal window or via your favorite mixer application J ACK Sound Server JACK is a sound server that interfaces with the ALSA drivers Once installed and configured on your machine this is your sound 8 User started X environments startx do not reliably support outside connections Users who manually start X desktops such as with startx from the console command line will find that outside access attempts may not properly connect or be authenticated This stems primarily from incomplete PAM session management and permissions to the console Users should avoid this condition and achieve login management through init level 5 of the X server 9 Improperly configured etc hosts table Linux only The default on RedHat Linux is to bind the machine name to the loopback interface in the etc hosts file 127001 blade2 localhost localdomain The RGS Sender will not accept remote connections with this configuration Edit the etc hosts file and bind the machine name to its proper IP address as follows 127 001 localhost localhost localdomain 88 1 89 122 blade2 blade2 bigmoney com 10 Advanced Linux Sound Architecture ALSA support Release 4 0 0 for Linux requires Advanced Linux Sound Architecture ALSA support to be installed pr
166. trol 4 No Audio on Linux Receiver Installations that fail to yield any sound should observe the following checklist 1 Verify the sender system is configured properly to use the correct recording device and is recording from the correct source 122 Troubleshooting 2 Verify the JACK and ALSA components are installed and configured properly on the receiver system To see if the modules are present as root type sbin 1lsmod The modules show up as snd names They usually appear by either direct loading or system initialization in the etc modules conf 2 4 kernel and etc modprobe conf 2 6 kernel Examine these files for extraneous or duplicate configuration lines 3 Unset the channel mute and increasing volume settings with volume controls such as usr bin alsamixer channels are un muted with the m command and volume is increased by using arrow keys in a terminal window 4 Check alternate audio ports on your workstation with audio earphones in case the speaker is not active or provided 5 The chipset was unrecognized by the provided source bundles visit the project sites to update your systems after updating the script rgs_audio_support 6 On some sound hardware ALSA mixer controls do not work as expected Try running alsamixer in a terminal window or your favorite sound mixer application Manually adjust the volume sliders in conjunction with the volume slider in the Receiver s Control Panel Som
167. trols in the Receiver Control Panel allow you set the audio volume quality and stereo mono format Note that audio quality and stereo settings will affect your overall network usage and bandwidth The following sections assume the Remote Graphics Software is installed Installing Audio on a Receiver for Windows The Receiver uses the default audio device If you do not have an audio device installed or if it is currently disabled the audio controls in the receiver are disabled Note The audio controls in the Receiver Control Panel can be disabled by setting properties in the Receiver if the administrator does not want to allow the user to modify the audio settings Installing and Calibrating Audio on a Sender for Windows Installing Audio on a Sender for Windows The RGS Sender records from the audio device mixer and sends this information to the receiver If an audio device is not detected during installation the HP Remote Audio device will be installed The HP Remote Audio device has only the mixer available in the recording control panel and the volume level for this line cannot be adjusted If an audio device is detected during installation an attempt is made to select the mixer as the recorder input Due to wide variations in naming and volume levels it is likely that the mixer line will need to be selected by hand To select the mixer as the input line open the Sounds and Audio Devices control panel You can find this by opening t
168. try key Create the key as type REG_SZ a string type The full path of the key is HKEY_LOCAL_MACHINE Software Hewlett Packard Remote Graphics Sender ChainedGinaDLL 2 Set the value of the new ChainedGinaDLL key to the name of the custom GINA module For instance if the name of the custom GINA module is foogina dl1li then the value of the key is foogina d1l1 The value should 36 Getting Started with Remote Graphics Software match the string originally discovered in the registry key GinaDLL Confirm the spelling before closing 3 Restart the system When the RGS hprgina d11 is loaded by WinLogon hprgina loads the chained GINA DLL foogina d1l The hprgina module then chains all GINA requests to the foogina module If the custom foogina dll1 is also a chaining GINA module foogina in turn chains itself to the msgina module Three GINA DLLs will be loaded as part of the WinLogon exe process 1 hprgina dll 2 foogina dll and 3 msgina dll Setting the Local Security Policy The local security policy Interactive logon Do not require CTRL ALT DEL must be disabled to support Easy Login This can be set in the Windows Local Security Settings under Security Options The RGS Diagnostic Tool programmatically detects if this local security policy is set correctly See the RGS Diagnostic Tool section for more information Note Creating the GinaDLL registry key disables Window s Fast User Switching and Welcome Scr
169. ts the lesser of both timeouts to use for sync pulse error detection If the user later adjusts the Receiver value greater than the Sender error timeout the Sender caps itself to its own timeout value The total combined error timeout can never exceed the Sender s error timeout value If a sync pulse or an invocation between the Receiver and Sender exceeds the lesser of either limit above then the Sender will disconnect the Receiver The user must initiate a re connect to the Sender to restore connectivity Note that there is no equivalent timeout warning in the Sender that the Receiver will display The Sender does not inform the Receiver of its error timeout value The connection simply drops at the end of the computed timeout unless the network stack responds to an earlier network error The following examples demonstrate the final behavior When the Sender error timeout is 30 seconds and the Receiver error timeout is 5 seconds then the Sender uses 5 seconds for its sync pulse detection since this is the minimum of both If the Receiver error timeout is adjusted to 60 seconds then the Sender uses a value of 30 seconds for sync pulse detection since this is again the minimum of both timeouts The timeout for invocations between the Sender and Receiver is 30 seconds in both cases A larger error timeout for the Sender is not recommended If the Receiver and Sender connection terminates ungracefully then the Sender could possibly take as lon
170. ts the property Rgsender Network Timeout Error See Using Timeouts for more details authtimeout valueThe timeout in milliseconds used to detect and notify the user of a network disruption This option sets the property Rgsender Network Timeout Dialog See Using Timeouts for more details logSetupFile Specifies the logSetupFile file used to describe various logging parameters for Sender s error and informational output Use this file to determine where the output goes to a file or to standard error as well as the type of output logged INFO or DEBUG At installation the Sender default is with I logSetup 72 Using Remote Graphics Software turned on where the logSetup file in the installation directory is set for output to a file named rg log at INFO debug level v ver version prints the Senders s version information h help prints a listing of the various command line options those that are listed on this page Windows specific command line options The following options are only available on Windows installService Installs the Remote Graphics Sender service startService Starts the Remote Graphics Sender service The Sender must be installed as a service first uninstallService Uninstalls the Remote Graphics Sender service belownormal Sets the process priority of the Sender to below normal normal Sets the process priority of the Sender to normal This is
171. uire redundant networking channel Requires administrator or operator availability to support Anticipating User Disconnects and Reconnection Issues Users must first be warned about the consequences of disconnection Agents that provide protection for a disconnected session can also provide a nuisance for unsuspecting users if they fail to address protective measures in place for their safety For example users must know how much time they have to reconnect before safeguards take action If a remote agent arms itself for application termination users should be presented with a large unmistakable disarming opt out panel that upon login and discovery they can halt any agent actions before termination Organizations should carefully discuss and publicize safety measures due to potential data loss Concerns Users should not be able to disable or specify their own timeouts due to potential irreversible data loss General Design I ssues All active agents should externally log their decisions and actions for post mortem analysis Independent agents should provide their own opt out disarming dialogs with countdown feedback before taking action Expect the unexpected where possible limit your actions to those areas you are certain of the outcomes to minimize loss of data and productivity Always inspect error codes when reading event logs the reliability of this RGS communication method depends upon the Windows Event Log system
172. umes a supported set of ALSA sound libraries from HP or Red Hat Enterprise Linux release 4 or greater already exist on the platform Only the J ACK Audio Connection Kit is built during install and it requires ALSA sound library support Note The files contained within hp_rgs_ 4 audiosupport tar gz can also be built and configured for RPM package creation See script rgs_audio_ support for details The Receiver will be installed into opt hpremote rgreceiver To start the Receiver execute the following command opt hpremote rgreceiver rgreceiver sh To start the Receiver in directory mode execute the following command opt hpremote rgreceiver rgreceiver sh directory Optionally add the directory opt hpremote rgreceiver to your PATH environment variable Refer to Installing amp Enabling Remote Audio to complete the Receiver installation Installing the RGS Receiver for HP UX To install 1 Login as root 2 Insert the HP Remote Graphics Software CD and mount the CD 3 Go to the mount point of the CD which is usually mnt cdrom and change directories to hpux pa receiver 4 Execute the following command install sh 5 The Receiver will be installed into opt hpremote rgreceiver To start the 14 6 Receiver execute the following command opt hpremote rgreceiver rgreceiver sh To start the Receiver in directory mode execute the following command opt hpremote rgreceiver rgreceiver
173. und and Direct Music Sounds generated by the PC Speaker are not captured by the sender and will not be transmitted Audible Pops and Glitches in Sound Most likely this is because the network bandwidth and or system resources are starving the audio streaming from continuous play e Try a lower audio quality setting to reduce network bandwidth usage e Be sure you system is not doing something so computationally intensive that it is starving RGS from keeping up with graphics and audio processing Enabling Audio Causes Continuous Network Traffic When the sender detects an audio signal that signal is sent to the receiver If the audio device on the sender is silent there should not be any network traffic due to audio If the audio device is generating a large amount of noise that noise may get interpreted as an audio signal and get sent to the receiver This may occur when something is connected to the Line In port of the audio device Reducing volume levels or disconnecting these external devices may help reduce the interference Network Timeout Issues The Remote Display Window repeatedly dims out and displays a connection warning message This is likely caused by frequent network disruptions between the Receiver and Sender The dimming of the display serves as a notification to the end user that the Remote Display Window may reflect stale information If frequent notifications are annoying and the network issues do not improve
174. ung Most likely a network disruption The user can adjust the warning timeout to get notification when this occurs The user can also adjust the error timeout to disconnect and dismiss the Remote Display Window sooner The default warning timeout is two seconds The default error timeout is 30 seconds Please refer to the section Using Timeouts for further details on setting the Receiver timeouts 131 HP Remote Graphics 4 2 0 User s Guide Increasing the Receiver error dialog timeout doesn t appear to have an effect and the Receiver still disconnects Either a network failure results in detecting lost connectivity by the Receiver resulting in disconnected connections or the Sender s timeouts are shorter than the Receiver s timeouts and the Sender disconnects the Receiver It is not always the case that network error timeouts are honored A network error timeout only establishes an upper bound on the duration of retries before returning with an error If the system determines that network connectivity is lost and an error returns by the network stack to the Receiver then the connection will disconnect sooner than the error timeout setting If the Sender s timeout values are shorter than the Receiver s then the Sender may close the connection sooner than the Receiver disconnecting the Receiver If the issue continues the user can consider increasing the Sender s error timeout value Please refer to the section Using Timeouts for f
175. upon conditions set forth elsewhere in this EULA or if you fail to comply with any term or condition of this EULA 8 CONSENT TO USE OF DATA You agree that HP and its affiliates may collect and use technical information you provide in relation to support services related to the 144 License and Support Software Product HP agrees not to use this information in a form that personally identifies you except to the extent necessary to provide such services 9 DISCLAIMER OF WARRANTIES TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW HP AND ITS SUPPLIERS PROVIDE THE SOFTWARE PRODUCT AS 1S AND WITH ALL FAULTS AND HEREBY DISCLAIM ALL OTHER WARRANTIES AND CONDITIONS EITHER EXPRESS IMPLIED OR STATUTORY INCLUDING BUT NOT LIMITED TO WARRANTIES OF TITLE AND NON INFRINGEMENT ANY IMPLIED WARRANTIES DUTIES OR CONDITIONS OF MERCHANTABILITY OF FITNESS FOR A PARTICULAR PURPOSE AND OF LACK OF VIRUSES ALL WITH REGARD TO THE SOFTWARE PRODUCT Some states jurisdictions do not allow exclusion of implied warranties or limitations on the duration of implied warranties so the above disclaimer may not apply to you in its entirety 10 LIMITATION OF LIABILITY Notwithstanding any damages that you might incur the entire liability of HP and any of its suppliers under any provision of this EULA and your exclusive remedy for all of the foregoing shall be limited to the greater of the amount actually paid by you separately for the Software Product or U S
176. urther details on setting timeouts Microsoft Windows Specific I ssues 132 1 Cannot Connect to Sender There are several common system setup issues that can prevent a connection to the RGS Sender The RGS Diagnostic Tool programmatically detects some of these problems and suggests possible solutions Please refer to the RGS Diagnostic Tool section Guest Login Access By default Microsoft Windows XP allows any user who can access your computer over the network to login with Guest access We believe this represents a security risk To disable this policy open the Control Panel selecting Administrative Tools selecting Local Security Policy expanding the Local Policies expanding Security Options and setting Network access Sharing and security model for local accounts to Classic local users authenticate as themselves Click here for more information on this issueGo to http www microsoft com resources documentation windows xp all proddoc s en us lpe_overview mspx for more information on this issue Blank Password The RGS Sender will not allow a connection for an account with a blank or undefined password All accounts on the machine running the RGS Sender should have password protection prior to connection Microsoft XP SP2 Firewall Installation of Microsoft Windows XP SP2 prevents Remote Graphics Software from starting Microsoft Windows XP SP2 by default enables a firewall When the Receiver trys
177. vice is a Python program and requires Python Version 2 4 for proper operation For convenience the Python installation package python 2 4 msi is included in the Enterprise Service installation directory c Program Files Hewlett Packard Remote Graphics Enterprise Service Enabling the Enterprise Service in the Receiver All of the functionality necessary to communicate with the Enterprise Service is in the RGS Receiver Refer to the Installing the Receiver section to install the RGS Receiver To use the Enterprise Service refer to the Using the Enterprise Service section 39 HP Remote Graphics 4 2 0 User s Guide Enabling OpenGL Applications HP Remote Graphics Software supports remote viewing of 3D applications The OpenGL 3D API is supported on all sender platforms The HP UX Sender supports all HP UX 3D APIs Enabling OpenGL Applications on Windows Automatically Enabling 3D Updates from OpenGL Applications HP Remote Graphics Software will automatically receive updates from 3D OpenGL applications Automatic 3D updates are enabled by default during RGS Sender installation On a Windows s 64 bit OS XP Professional x64 Edition automatic 3D updates are enabled for 32 bit and 64 bit OpenGL applications Previous versions of HP Remote Graphics Software required a library called OpenGL32 d11 to be manually placed into the OpenGL application directory to obtain 3D updates This file should be removed from the OpenGL application d
178. with the following utilities to help the user set up their systems Microsoft Windows Specific Utilities e RGS Diagnostic Tool At the end of a normal installation of the Windows version of the RGS Sender the RGS Diagnostic Tool runs to detect common issues that can prevent remote connections This tool does not run as a part of an unattended install The tool is installed in the RGS Sender installation folder and is available for running any time after an installation Remote Graphics Diagnostics Test Name Results Windows xP Firewall passed Select a test from the list on the left to see test details When Force Guest passed finished close this dialog or press the Quit button Multiple Sessions FAILED RDP Session passed HPRemote GINA passed The left panel with the title Test Name shows the list of tests that run Selecting a test with the mouse will display additional information in the right panel with the title Results The Rerun Tests button on the bottom left reruns all tests The example window shows that all tests have passed with the exception of the Multiple Sessions test To determine what this test looked for why it failed whether this failure would prevent connections and how to fix the problem on this system simply select the Multiple Sessions test title to display its details in the Results panel The RGS Diagnostic tool can be run any time after RGS Sender installation To execute use Windows Explore
179. y lib modules lt version gt build for proper installation The example installation script provided only builds installs for the currently active kernel The installation and configuration scripts require administrator privileges on the target system If you cannot become root on your system ask an administrator for assistance Once ALSA and JACK are installed and correctly configured you are ready to use remote audio with the RGS Receiver for Linux Audio Requirements For reliable audio support with the Receiver for Linux the bundled version of the JACK Audio Connection Kit software must be built and installed ALSA sound libraries must be HP supported or Red Hat Enterprise Linux release 4 or greater versions for best results Manual installation of prior ALSA libraries may yield unpredictable results on older releases of Linux Do not mix versions of ALSA software If multiple audio devices are installed in a system administrators should identify the target audio system prior to installing the included ALSA software Properly configured kernel headers for the running kernel must be available from the directory lib modules lt version gt build for proper installation The example installation script provided only builds installs for the currently active kernel The installation and configuration scripts require administrator privileges on the target system If you cannot become root on your system ask an administrator for assista
180. y cover this material The TCP IP network stack typically performs well on a relatively stable network However issues outside of RGS can affect the probability and timing of network packet delivery that ultimately impact system performance Issues such as e network over subscription results in congestion and packet loss e CPU utilization from other processes tasks starves the network stack e send and receive response time fails due to inadequate bandwidth e network switches routers and NICs can fail or be incorrectly configured 106 Using Remote Graphics Software e a network cable can be pulled done often during testing from its port e other failures are possible too In some network scenarios a disruption is transient while in other networks the connectivity loss is more permanent For example a network cable can be accidentally pulled and then plugged in again resulting in the network being restored If a network disruption is temporary a network stack may wait and attempt to recover connectivity before giving up and fully disconnecting This is what the TCP layer of the TCP IP network stack automatically does If a temporary network disruption occurs the network stack often detects the condition and continues to retry subject to the timeout parameters set in the TCP IP network stack However during these intervals of network inactivity it is often important that the user receive notification of a potential network connectiv
181. y open applications on the Desktop Session Forcing session logouts can result in application alert prompts requiring user interaction to save altered data These prompts can delay or halt an interactive logout Session termination 101 HP Remote Graphics 4 2 0 User s Guide also destroys memory of window placement on the desktop and requires intervention at restart Selective Environment Shutdown Issues Partial shutdown of an environment only terminates certain applications of interest It does not implement a full Desktop Session logout It selectively protects only the most critical applications requiring oversight and control Benefits Preserves the active Desktop Session for connection at a later time Selectively terminates the applications of interest Preserves data not governed by an automated shutdown policy Supports session recovery with an arbitrary connection time If done in layers giving some applications more time to live than others then a gradual soft landing shutdown can occur that ultimately results in a full logout Idle resources over a specific amount of time can be returned to a remote server pool Concerns Potentially more complicated to implement Can require coordination of multiple agents to handle layered shutdown Can still result in data loss for specific applications May require a master semaphore to halt terminate multiple agents if user reconnects and wants to stop the shutdown process Wr
182. y rectangles per second 0 The statistics tab displays aggregate data for all connected sessions e Total network usage The combined network bandwidth received from all remote systems per second e Image updates per second The combined number of image updates per second received from all connections e Copy rectangles per second The combined number of copy updates per second received from all connections Remote Display Window Toolbar The Remote Display Window toolbar contains controls and information for the session The toolbar is made visible by entering Setup Mode using the key 56 Using Remote Graphics Software sequence defined in the Hotkeys tab and then pressing the H key The toolbar window appears at the top of the Remote Display Window theswamp fc_hp com g7 4p E Image quality 90 0 100 0 01 Mbits sec The toolbar displays the following controls and information hostname the hostname of the remote Sender disconnect button disconnects the current session CTRL ALT DEL button sends the CTRL ALT DEL key sequence to the Sender Some key sequences such as Ctrl Alt Del are trapped by the local system and therefore do not forward to the remote system using normal methods The user cannot send a Ctrl1 Alt Del key sequence using a keyboard on the Receiver The Ctrl Alt Del button in the toolbar sends this key sequence to the Sender Borders button adds or removes window borders and decorati
183. y to his workstation with an Easy Login connection He enters his credentials only once UserB logs off of the Blade Workstation when finished RGS Easy Login remains enabled for UserA This is the standard scenario assumed for IT support 1 UserA logs off and then disconnects the RGS Receiver before leaving work for the evening 2 That night UserB connects into UserA s workstation using Remote Desktop Connection He logs in using an administrator account to update a software package Once UserB finishes he logs off from the Blade Workstation No Remote Desktop session remains 3 UserA returns the next morning and connects to his Blade Workstation using the RGS Receiver UserA connects directly to his workstation with an Easy Login connection He enters his credentials only once UserB connects in but does not log in RGS Easy Login remains enabled for UserA This scenario should rarely occur 1 UserA logs off and then disconnects the RGS Receiver before leaving work for the evening 2 That night UserB connects to UserA s Blade Workstation using Remote Desktop Connection but UserB does not log in A Remote Desktop connection remains active although no login exists 3 UserA returns the next morning and connects to his Blade Workstation using the RGS Receiver UserA connects directly to his workstation with an Easy Login connection He enters his credentials only once UserB connects in and then disconnects without logg
184. ys consult your HP UX documentation when configuring PAM If you are using a custom PAM authentication module called libpam_custom 1 then you may need to edit the PAM configuration file etc pam conf to specify the PAM authentication module to be used by the RGS Sender For example may need to add to the file etc pam conf the following rgsender auth optional usr lib security libpam_custom 1 NOTE The system must contain the December 2002 or newer X server patches HP UX 11 0 requires X server patch PHSS_26637 or newer HP UX 11 11 requires X server patch PHSS_26638 or newer The system must also contain the September 2004 OpenGL patch PHSS_30882 or newer for proper 3D OpenGL operation 20 Getting Started with Remote Graphics Software HP Remote Graphics Software is not supported the HP UX 10 20 or HP UX 11i V2 operating system and is only supported on PA RISC 2 0 architecture HP UX Sender GUI Installation The Sender GUI will automatically start on HP UX when the Sender process starts If you would rather start the GUI on a per user basis then edit the opt hpremote rgsender rgsender sh file and add the noautostartgui option as follows exec rgsender noautostartgui l1 logSetup Uninstalling the RGS Sender Uninstalling the RGS Sender for Windows To uninstall the Windows Sender use the Windows 2000 or Windows XP Add or Remove Programs feature from the Control Panel Select Remote Graphi

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