Home

HP B6191-90015a User's Manual

1. 51 A devicein the STM map is Unknown or its icon is blank 52 Slow response to user commands 52 SCSI Tape and Disk Tools report SCSI commands as failed in the Test Activity Logs 53 No tools are available for a particular device 53 The Device gt Select Class command did not work 53 Contents 5 Using the Diagnostic IPR Media to Install Diagnostics on Your System Support Tools Manager HP UX 9000 Series 800 700 56 EMS Hardware Monitors 57 HP Predictive Support s a cene EEUU TREE aie te a ue ee RE RH Xd 58 How the Process Works 58 What HP Predictive Support Covers 58 LIF LOAD HP UX 9000 Series 800 and 700 Systems 60 Installing Online Support Tools from the Diagnostig IPR Media CD ROM 61 A Disk Copy Utility To make an image of a disk after install or upgrade HP UX 10 x to 11x Operating Environment 444444440 4444 deu 72 Quick StartiliMStructiONS o area eR es eue ER RE ee ye EE ELE ERE e 73 Executing COP Y TTL3 veter anna ae af bn dr IEEE RE Ee iE BER J 73 B EMS Hardware Monitors Enabling Hardware Monito
2. 12 Chapter 1 Hardware Support Tools Overview 2 Hardware Support Tools Overview The purpose of this chapter is to givea brief high level overview of the recommended use of HP hardware support tools This is not intended as a comprehensive troubleshooting guide nor as a tutorial on the products themselves It is merely intended as an aid in beginning the process and in explaining briefly how the various tools can be used There are several support tools platforms provided by HP each targeted at a different troubleshooting situation or type of user A brief description of these products follows In addition each system provides a help facility to assist users in getting started determining what tools are available and how to run them etc For the HP UX 10 01 10 10 10 20 10 30 and 11 x releases the Support Tools Manager STM diagnostic systems is available The STM diagnostic system is the diagnostic system used for information verification and diagnosis The STM system provides a map of the system and lets you know what tools are available for each component at the time it is accessed NOTE Induded on the Diagnostic I PR Media arethe EMS Hardware Monitors an important new tool for maintaining system availability The EMS hardware monitors allow you to monitor the operation of a wide variety of hardware products and be alerted immediately if any failure or other unusual event occurs For more information see Appendix B
3. Title of the manual you are referencing Manual part number from thetitle page Edition number or publication date from the title page Your name Your company s name SERIOUS ERRORS such as technical inaccuracies that may render a program or a hardware device inoperative should be reported to your HP Response Center or directly to a Support Engineer Current Information on the Web This manual contains information that was current at the time of publication For the most current information on Support Tools see our Web site Systems Hardware Diagnostics and Monitoring at http www docs hp com hpux systems This Web site also contains additional documents such as tutorials quick reference guides and release information 10 Diagnostic IPR Media Product Overview 1 Diagnostic IPR Media Product Overview The Diagnostic I PR Media allows you to diagnose and fix problems when the operating system cannot be booted from the system disk The Diagnostic I PR Media runs on minimal hardware with or without the system disk The Diagnostic I PR Media performs two functions e The Diagnostic I PR Media is the swinstall format distribution media for the following hardware support products for 10 01 10 10 10 20 10 30 and 11 x HP UX systems it is also the update format distribution media for the 9 04 and 9 07 HP UX Systems Onlinediagnostics subsystem Support Tools Manager HP UX 10 x and 11 x EMS
4. 39 F failurelog 46 firmware updating processor firmware 30 firmware update tool STM 39 H hardware monitors 57 77 enabling 78 installing 61 66 hardware support tools installing 55 overview 13 usage 16 17 information tool STM 39 Initial System Loader ISL 15 ISL based programs 19 standalone environment 15 will it boot 16 installing hardware support tools with theDiagnostic I PR Media 55 Index IODC tests 60 IOTEST 60 L LIF LOAD 60 M MAPPER 19 60 monitors 57 77 enabling 78 installing 61 66 mstm user interface 35 menus and commands 41 shortcut keys 44 system map 37 o offline diagnostics 19 installing 60 Offline Diagnostics E nvironment ODE 15 19 installing 60 menu command user interface 23 running the ODE command line interface 21 Test Module Manager TMMGR 23 online tools 33 getting result information 46 installing 61 logs 46 tool types 18 39 Operating System OS will it boot 16 P PERFVER 60 Predictive Support 11 58 processor firmware updating 30 S support tools installing 55 overview 13 usage 16 17 Support Tools Manager STM 14 33 56 blank icon 52 common problems 51 device icons 36 device select class command problem 53 distributed structure 48 failed SCSI commands 53 failurelog 46 gettting result information 46 installing 61 logs 46 menus and commands 40 no tools available 5
5. EMS Hardware Monitors in this manual Chapter 2 13 Hardware Support Tools Overview Support Tools Manager STM System Support Tools Manager STM System The Support Tools Manager STM is an online support tools platform that is currently available on H P9000 series 700 and 800 machines STM provides automatic configuration mapping and a set of verifiers exercisers information modules expert tools utilities and firmware update tools for various devices on HP UX systems STM provides three user interfaces a graphical interface for X based terminals XSTM a menu interface for HP ASCII terminals MSTM and a command line interface for all ASCII terminals CSTM The graphical and menu interfaces are designed to be intuitive and usable by novices The command line interface is provided mainly as a convenient method of driving STM via scripts STM is invoked via the xstm mstm or cstm commands depending on which interface is desired The STM verifiers are designed to quickly determine whether or not a specific device is operational by performing tasks similar in nature tothe way applications use the device No license is required to run the verifiers The STM exercisers are designed to stress devices in order to facilitate the reproduction of intermittent problems The exercisers on HP UX 9 X systems require a license to run The STM information modules create a log of information specific to one device including
6. IPR patches This chapter summarizes the hardware support products listed above then describes how to install the online support tools from the Diagnostic I PR Media Chapter 5 55 Using the Diagnostic IPR Media to Install Diagnostics on Your System Support Tools Manager HP UX 9000 Series 800 700 Support Tools Manager HP UX 9000 Series 800 700 The Support Tools Manager STM on HP UX 10 x and 11 x systems provides a simple interface to online diagnostics and support tools For information on STM see Chapter 4 Support Tools Manager STM in this manual The Web page for HP 9000 3000 Systems Hardware Diagnostics and Monitoring at http www docs hp com hpux systems see the topics under Diagnostics e Themanpages xstm 1M mstm 1M andcstm 1M 56 Chapter 5 Using the Diagnostic IPR Media to Install Diagnostics on Your System EMS Hardware Monitors EMS Hardware Monitors Included on the Diagnostic I PR Media are the EMS Hardware Monitors an important new tool for maintaining system availability The EMS hardware monitors allow you to monitor the operation of a wide variety of hardware products and be alerted immediately if any failure or other unusual event occurs Hardware event monitoring is available to users running HP UX 10 20 or 11 x IPR 9902 or later 9902 refers to the February 1999 release Hardware event monitoring provides a high level of protection against system hardware failure By using
7. NOTE For the most current information on Support Tools see our Web site Systems Hardware Diagnostics and Monitoring at http www docs hp com hpux systems This Web site also contains additional documents such as tutorials quick reference guides and release information This chapter introduces STM and covers the following topics e Running STM e Three Interfaces System Map and Device Icons e Menus and Commands Getting Result Information Logs Remote Execution Getting Help Common Problems Chapter 4 33 Support Tools Manager STM Running STM Running STM To start STM and run support tools 1 Enter the command appropriate for your terminal For X Windows terminals and workstations enter usr sbin xstm For non graphics terminals enter usr sbin mstm menu based version or usr sbin cstm command line version You can also enter usr bin stm This command will start the X windows interface if the DISPLAY environment variableis set otherwise the menu interface will be started 2 If you want to test a remote machine select the computer system to test The remote machine must be running a compatible version of STM i e the version running on the system you wish to connect to must be identical to or a later version than the version running on the system you are connecting from 3 Select one or more devices from the system map that is displayed 4 Choose a support tool for ex
8. ToolManagement gt The entries above marked with gt display one of the cascade menus shown below Each tool marked with generates the cascade menu below labeled Tools gt Record Command File gt Start Recording Stop Recording Record Output Start Recording Stop Recording Record Map Administration Read UUT Config File Update Tool Info STM Startup STM Shutdown Local UUT Logs Local UUT Logs Map Log System Activity Log syslog mspg075 40 Cascade Menus Sel System to Test gt Tools Tool Options Connect to Systems Run Information Select Current System Information Log Verify Disconnect Systems Activity Log Diagnose Failure Log Exercise License Info Firmware Update Expert Tool mend Latest Logs Utility E Activity Log ToolLaunch Install HP Only Failure Log Deinstall Daemons Daemon Siarup DaemonShutdown Daemon Kill Daemon Activity Log Tool Management gt Abort Tool Suspend Too Resume Too Kill Tool Abort Utility Kill Utility Display Query Pending Chapter 4 Support Tools Manager STM Menus and Commands mstm Menus and Commands In mstm you traverse screens and menus and select commands from pulldown menus which are similar to those found in xstm Figure 4 5 mstm Menu Bar and Softkeys usr sbin stm ui bin stm File System Devic
9. 66 Chapter 5 Using the Diagnostic IPR Media to Install Diagnostics on Your System Installing Online Support Tools from the Diagnostic IPR Media CD ROM Figure 5 4 Marking Products to Be Installed SD Install Software Selection hpdst29 r File View Options Actions Source hpdst29 diagtemp DIAGNOSTICS B 10 20 Target hpdst29 Only software contained in the parent bundle is shown Only software compatible with the target is available for selection Products OnlineDiag D of 4 selected Marked Name Revision Information EMS Config A 03 00 EMS Config EMS Core A 03 00 EMS Core Product LIF LOAD B 10 20 13 HP LIF LOAD Tools Sup Tool Mgr 700 gt B 10 20 13 08 Support Tools Manager f 12 Toinstall the selected products use the Actions menu option Install analysis to begin the analysis phase of the installation Figure 5 5 Install Analysis Window Install Analysis hpdst29 After Analysis has completed press OK to proceed or CANCEL to return to prior selection screen s Target hpdst29 Status Analyzing Products Scheduled Logfile Chapter 5 67 Using the Diagnostic IPR Media to Install Diagnostics on Your System Installing Online Support Tools from the Diagnostic IPR Media CD ROM 13 After the analysis has completed click the ok button to start the installation The first Confirmation window appears Figure 5 6 First Confirmation Window Confirmation hpdst29
10. Creates a log of information specific to one device including the product identifier a description of the device the hardware path to the device the vendor and the firmware revision code if firmware is present in the device If available performs a simple test of component function providing a pass fail indication of device condition typically this is the first level test of a device s condition If available runs a diagnostic program on the device which is designed to detect and isolate faulty hardware on that device Diagnose tools equirea Support Class or Node license If available stresses the device or subsystem This function is useful in providing very high confidence verification and in detecting intermittent errors Firmware Update nitiates the firmware update process for a selected device While the Expert Tools Utilities user interface to the firmware update tools is generic the tools themselves are device specific Are device specific troubleshooting utilities for use by sophisticated users Their functionality varies from tool to tool but they are intended to be interactive and rely on you to provide information necessary to perform a particular task E xpert tools require a Support Class or Node license or in some cases an HP only license Are support tools which are not device specific Current tools include logtool for reading system logs and a disk copy utility Most utilities do not require
11. Hardware Monitors HP UX 10 20 and 11 x only HP Predictive Support tools Series 800 only LIF resident offline diagnostics PR patches tisthe platform for running offline diagnostics for all PA RISC systems TheDiagnostic I PR Media is primarily intended for HP UX systems however it is used for running offline diagnostics on MPE iX systems NOTE If you have an HP Hardware and Software Support Agreement then be sure to install HP Predictive Support along with the HP UX Support Tools For details see the HP Predictive Support U X User s Guide part number H 2571 90008 Chapter 1 11 Diagnostic IPR Media Product Overview Design of the Diagnostic IPR Media Design of the Diagnostic IPR Media The following subsections discuss the physical layout of the Diagnostic I PR Media Media Layout The Diagnostic I PR Media contains Software Distributor SD bundles which contain all of the online tools to be loaded onto your system including the following Online diagnostics subsystem Support Tools Manager HP UX 10 x and 11 x EMS Hardware Monitors HP UX 10 20 and 11 x only HP Predictive Support tools Series 800 only LIF resident offline diagnostics PR patches In general terms the Diagnostic I PR Media is organized as follows details of organization for your particular media type may vary LIF SD Products filesystem contains online diagnostic bundles at mountpoint diagnostics
12. Installation will now begin Only those products which passed Analysis will be installed If you need more information on Analysis results reply No to this dialog and in the Analysis Window press the Disk Space Logfile or Product Summary button Once Installation begins you will not be able to go back to Selection or Analysis until it is complete Do you still wish to begin Installation 14 Click the Yes button to continue with the installation A second Confirmation Window appears for 10 20 systems This window does not appear for 11 x systems since a reboot is not required Figure 5 7 Second Confirmation Window Confirmation hpdst29 Before starting Installation you should be aware of the following e Kernel filesets will be installed on the local system The Installation process will include building a new kernel The system will be rebooted as soon as Installation is complete Do you still wish to start Installation 15 Click the ves button to continue with the installation 16 0nce installation is complete unmount the CD ROM with the umount command for example umount dev dsk c0t3d0 17 Eject the CD ROM from the drive 68 Chapter 5 Using the Diagnostic IPR Media to Install Diagnostics on Your System Installing Online Support Tools from the Diagnostic IPR Media CD ROM 18 Check the Release Notes for other information on the products you installed The Release Notes contain any specia
13. READY 9 Audio 2 0 8 READY d Core Floppy 2 0 10 READY qq X Core PS 2 2 0 11 READY l2 Core PS 2 2 0 12 READY 13 Core Bus Adapter 6 READY Page 1 of 2 gt Test Loops Completed 0 gt Command gt The system screen shows a map of the computer system displaying a short description of each HP architected module its architected path and its status The status field gives information about the test state of the hardware module The status field may have the following values N A TheTM for this moduleis not available Either the TM does not exist on the LIF volume or the TM is unable to be executed READY Notests for this module have been launched The TM for this module is ready for execution PASSED All tests run on this module passed FAILED One or more tests run on this module failed ABORTED The user aborted test execution or all tests run were aborted by the system SKIPPED Tests for this module were launched but all were skipped An asterisk next to a selection number indicates that this module is selected for testing The set of all selected modules will be tested when the user executes the RUN command Usethe SELECT command to alter the set of selected modules To launch the tests for all selected modules enter RUN at the command prompt This will run all default or 24 Chapter 3 Using the Diagnostic IPR Media to Run Offline Diagnostics Test Module Manager TMMGR user selected tests for all selected ha
14. System Endosures SCSI Tape Products HP SCSI Disk Products HP Fibre Channel Disk Products Memory LPMCs Core hardware Kernel resources In addition a hardware status monitor is provided to monitor the current status of the products supported by the above list For detailed information concerning which products are supported by which monitors and additional dependencies check the Systems H ardware Diagnostics and Monitoring section of Hewlett Packard s online documentation website at http www docs hp com hpux systems NOTE EMS Hardware Monitors areinstalled as part of the STM UUT RUN Fileset However the EMS Hardware Monitors are dependent on the EMS Core and EMS Config products and additional filesets in the Sup Tool M gr Product 78 Appendix B EMS Hardware Monitors Enabling Hardware Monitoring Appendix B 79 EMS Hardware Monitors Enabling Hardware Monitoring 80 Appendix B Index C COPYUTIL disk copy utility 71 operating environment 72 cstm user interface 35 menus and commands 45 system map 38 D device icons 36 diagnose tool STM 39 Diagnostic l PR Media overview 11 physical layout 12 purpose 11 will it boot 17 diagnostics installing 55 overview 13 usage 16 17 disk copy utility COPYUTIL 71 executing 73 quick start instructions 73 EMS hardware monitors 57 77 enabling 78 installing 61 66 exercise tool STM 39 entering a hung state 51 expert tool STM
15. a key to get to the boot prompt 17 At the boot prompt you haveto tell the system which path to boot from You will want to boot from the path that points to the DAT tape drive in which you placed the DAT tape that you made earlier 18 1f you do not know the path to the DAT tape drive type search at the boot prompt and then hit Retum The system will display all the bootable devices it can find The DAT tape will be a sequential boot device 19 Once you have selected the boot path for the DAT tape drive you should issue a boot command using that path 20 As the system boots it may prompt you to know if it should interact with ISL or not If the system prompts you for such information you should type y Next you should see the ISL prompt 21 At the ISL prompt you should type ODE and hit Return 22 At the ODE prompt you should type README The README utility will display an index indicating which image files on the LIF are for which systems along with the versions associated with those image files 23 1f you would like to see more detailed information about a particular firmware revision you can use the README utility commands to scroll through appropriate text files 24 Once you have determined which image file s are appropriate for your system you should exit the README utility and type FUPDATE or UPDATE at the ODE prompt 25 AttheFUPDATE or UPDATE
16. all screens the set of available user commands is displayed across the top of the display These are the only commands that can be entered at the command prompt To get a summary of each available command use the HELP command with no parameter To display detailed information about a specific command use the HELP command with the command s name as the parameter Note some screens may contain more than one page of information To display the previous or subsequent page use the PREV or NEXT commands or their respective shortcuts Ctrl P or Ctrl N To quickly go to the first or last page of a Chapter 3 23 Using the Diagnostic IPR Media to Run Offline Diagnostics Test Module Manager TMMGR screen use the FIRST or LAST commands User commands at the command prompt may be chained together using a semicolon as a separator For example to select items 1 and 5 and then run them the following could be entered at the command prompt Command gt select 1 5 run cr System Screen Below is an example of the system screen Commands EXIT NEXT LAST LOG ENV RUN SELECT INFO REFRESH HELP HP 9000 712 Selection Module Device Path Status 1 Processor 1 Found N A 2 Memory 1 Controller Found READY 3 Builtin Graphics 1 N A 4 Core Bus Adapter 2 READY jos Core SCSI 2 0 1 READY 6 Core LAN 2 0 2 READY qi E Core RS 232 2 0 4 READY 8 Core Centronics 2 0 6
17. displays each environment variable an associated description and its current state Use the HELP command to get more online information about each environment variable Environment Variables This section gives a brief discussion of each environment variable Note the command syntax for each variable indicates its legal states A in the command syntax means or ROWS ROWS lt integer gt NOTE lt integer gt must be 12 or greater The Rows environment variable indicates the number of text rows supported by the current console display SCROLL SCROLL ON OFF The SCROLL environment variable controls how screen redraws are performed When the state of SCROLL is ON the screen is redrawn by scrolling the current text off the top of the console display 26 Chapter 3 Using the Diagnostic IPR Media to Run Offline Diagnostics Test Module Manager TMMGR When the state of SCROLL is OFF the console display is updated using special terminal specific control mechanisms allowing the redraw to occur much faster If one wants to save previous screen displays in terminal display memory or if oneis using a terminal not supported by TMMGR SCROLL should be set to ON Note if the current terminal type is unknown one will not be able to change the state of SCROLL to OFF LOOP LOOP lt integer gt FOREVER The Loop environment variable indicates how many times to loop on test execution before control is returned to the user To l
18. hardware event monitoring you can virtually eliminate undetected hardware failures that could interrupt system operation or cause data loss The EMS Hardware Monitors are installed with the Support Tools Manager Once the monitoring software is installed monitoring is automatically enabled and all supported hardware devices on your system are automatically monitored In releases earlier than J une 1999 you must first enable hardware monitoring For more information see Appendix B EMS Hardware Monitors in this manual Chapter 5 57 Using the Diagnostic IPR Media to Install Diagnostics on Your System HP Predictive Support HP Predictive Support HP Predictive Support helps improve the reliability of your HP 9000 Series 800s by monitoring disk tape drives and system memory for potential problems If a potential problem is detected HP Predictive Support transfers this information tothe Hewlett Packard Response Center HP Predictive Support monitors hardware by automatically collecting system informati on and comparing it against historical data and predetermined thresholds Then it reports configuration changes exceeded thresholds and significant errors How the Process Works HP Predictive Support involves your entire HP support team to help you monitor prevent and resolve problems with your systems and peripherals 1 Potential problem After analyzing your system and peripherals HP Predictive Support sends any information
19. if several exercisers are executing simultaneously especially with the Maximum Stress option If the cause of the problem is not enough CPU time the tool will eventually make enough progress to send another heartbeat at which time its state will be changed back to Running You may choose to suspend or abort the tool and wait for the system to become less busy If you want to run several exercisers simultaneously use the M edium Stress option e Cause2 Tool has stopped executing Only rarely would the tool stop executing Typically this behavior would be caused by a kernel driver that has stopped responding or something of that nature Thetool may eventually start executing again if it becomes unblocked at which timeits state will be changed back to Running You may choose to abort the tool at this point If the tool is blocked due to a kernel resource such as in a driver you not be able to abort the tool In this case thetool will stay in an abort pending state indefinitely The user interface will not connect to a machine This problem usually occurs when the machine address cannot be resolved or because the diagmond daemon is not running on the machine that is being connected to Use etc ping to verify that the host address can be resolved If ping works check to see if diagmond is running on the host machine If it is not log into the host machine run STM on it and use the File gt Administration gt Local UU
20. on potential problems to the HP Response Center 2 HP Response Center analyzes the problem An HP Response Center Engineer RCE analyzes the data and adds it to the system s history If further action is needed the RCE may ask the system administrator to perform remote diagnostics or may forward the information to the HP Account CE 3 HP Account CE may provide backup support The Account CE may suggest corrective actions to the system administrator or schedule a visit within the support agreement coverage hours Usually all of this activity occurs before there is any noticeable impact to system performance What HP Predictive Support Covers HP Predictive Support covers Disk drives by scanning the onboard logs of CS80 and SCSI Fast Wide SCSI disk drives and system logs The DISCSCAN SCSISCAN and LOGSCAN utilities provide coverage on disk drives Memory by scanning the memory logs with the MEMSCAN utility Tape drives by scanning system log files with the LOGSCAN utility Low Priority Machine Checks LPMC by scanning system log files with the LOGSCAN utility 58 Chapter 5 Using the Diagnostic IPR Media to Install Diagnostics on Your System HP Predictive Support Theinventory of software and patches installed on your systems is tracked by the PROACTIVE patching utility TheHP Response Center Engineers use this information to recommend patches for customers with high end support agreements such as Pers
21. prompt you should type the IMAGE command followed by the image filename s you determined was correct for your system If your system requires more than one image file you should list the filenames in the order they appeared in the README index CAUTION IF YOU SELECT THE WRONG IMAGE FILE S YOU CAN RENDER YOUR SYSTEM UNUSABLE 26 Once you have entered the IMAGE command you can type the RUN command to start the processor firmware update process on the system 27 You will be prompted by the FUPDATE or UPDATE utility and you should respond as appropriate Once the update process is complete the UPDATE utility will reboot your system so that the new firmware can begin to operate THIS ENDS THE PROCEDURE FOR UPDATING THE PDC ON YOUR SYSTEM FROM THE SUPPORT MEDIA Chapter 3 31 Using the Diagnostic IPR Media to Run Offline Diagnostics Updating Processor Firmware Using the Diagnostic IPR Media 32 Chapter 3 Support Tools Manager STM 4 Support Tools Manager STM The Support Tools Manager STM is a platform for online support tools currently available for HP9000 Series 700 and 800 machines Upon startup you connect to a local or remote system STM displays a map of the hardware configuration You use this system map to select one or more devices then run the desired tool such as a verifier exerciser or expert tool on the selected device s Results are displayed on the system map
22. system map in mstm Figure 4 2 usr sbin stm ui bin stm hpdst199 File System Device Tools Options Help Last Last Op Path Product Active Tool Status 8 Bus Adapter Information Successful 8 0 Bus Adapter Information Successful 8 0 0 IO Terminal Multiplexor Information Successful 8 4 Fast Wide SCSI Interface Information Successful 8 4 3 0 SCSI Disk Exercise Aborted 8 4 4 0 SCSI Disk Verify Successful 8 4 10 0 SCSI Disk FW Update Successful 8 4 11 0 SCSI Disk FW Update Successful 8 16 Core I O Adapter Information Successful 8 16 0 Centronics Interface Information Successful 8 16 5 SCSI Interface Information Successful 8 16 5 1 0 SCSI Tape Verify Query Pending 8 16 5 2 0 SCSI Disk Information Successful 8 16 6 LAN Interface Exercise Abort Pending 8 16 7 Built in Keyboard Mouse Information Successful 8 20 Core I O Adapter Information Successful 8 20 2 RS 232 Interface Information Successful 8 20 5 EISA Adapter Information Successful 10 Bus Adapter Information Successful 32 CPU Exercise Successful 34 CPU Exercise Successful 49 EMORY Exercise Successful Navigation of the system map is done by using the U p Down L eft Right arrow keys and the Prev Next or Page Up Page Down keys To select a specific device for testing place the cursor on the specific device and press Return all other devices are unselected To select a device and leave all other selected devices in their current state plac
23. the license level if any required to run the tool use the Device gt Current Device Status command The following is a display for a SCSI disk device Installed tools Diagnostic None Verifier disk Exerciser disk Informaton scsi disk Expert Tool scsi disk Licensed Firmware Update scsi disk The Device gt Select Class command did not work This is usually because the Device Type and Qualifier Type you selected don t both match a devicein the system For example selecting a type of Disk and a qualifier of SCSI will not select any devices because SCSI disks use qualifiers of Hard Floppy etc Use the Device gt Current Device Status command to determine the valid type and qualifier that apply to a specific device Chapter 4 53 Support Tools Manager STM Common Problems 54 Chapter 4 Using the Diagnostic IPR Media to Install Diagnostics on Your System 5 Using the Diagnostic IPR Media to Install Diagnostics on Your System The Diagnostic I PR Media is the swinstall format distribution media for the following hardware support products for 10 01 10 10 10 20 10 30 and 11 x HP UX systems it is also the update format distribution media for the 9 04 and 9 07 HP UX systems Online diagnostics subsystem STM Support Tools Manager HP UX 10 x and 11 x EMS Hardware Monitors HP UX 10 20 and 11 x only HP Predictive Support tools Series 800 only LIF resident offline diagnostics
24. 16 Chapter 2 Hardware Support Tools Overview Hardware Support Tools Usage Figure 2 1 Hardware Support Tools Usage Flow Diagram Record events error conditions and symptoms YES Will the OS Boot NO NO Will ISL Boot from the main disk Run ODE and check configuration diagnose boot path etc YES Will the OS Boot NO YES Run ODE tools to diagnose CPU disks and Core I O Will the Support Media Boot to ISL NO Decode front panel problem cause systrbl3 Will the Diagnostic IPR Media boot Select online support tools to run Run STM information tools if information about various devices is desired Run STM verifiers if quick hardware verification is desired Run STM exercisers if intermittent problem isolation is desired Run STM diagnostics if diagnosis of a hard failure is desired Run STM expert tools if low level troubleshooting is desired If the machine will not boot to ISL from the main disk or even if it will boot ISL but still won t boot the OS the user has little choice but to either start swapping suspect hardware using the error codes displayed on the front panel LEDs and console error messages for guidance or attempt to boot from the Diagnostic PR Media This decision is likely to be Chapter 2 17 Hardware Support Tools Overview Hardware Support Tools Usage influenced by t
25. 3 online help 49 remote execution 47 running 34 slow response 52 starting 34 system map 36 test activity log 46 tool types 18 39 Unit Under Test UUT machine 47 unknown device 52 User Interface UI machine 47 user interfaces 35 will not connect to a machine 51 system map 36 T test activity log 46 Test Controller TC 19 Test Module TM 19 Test Module Manager TMM GR 23 Environment Screen 26 Environment Variables 26 running TMMGR 23 System Screen 24 Test Screen 25 U Unit Under Test UUT machine 47 UPDATE 19 updating processor firmware 30 User Interface UI machine 47 utilities STM 39 V verify tool STM 39 Ww web site for diagnostics information 33 77 X xstm user interface 35 menus and commands 40 system map 36 81
26. Diagnostic IPR Media User s Guide PA RISC Computer Systems LA Sion B6191 90015a J une 1999 Copyright 1999 H ewlett Packard Company Legal Notices The information contained in this document is subject to change without notice Hewlett Packard makes no warranty of any kind with regard to this manual including but not limited to the implied warranties of merchantability and fitness for a particular purpose Hewlett Packard shall not be liable for errors contained herein or direct indirect special incidental or consequential damages in connection with the furnishing performance or use of this material Copyright 1999 Hewlett Packard Company This document contains information which is protected by copyright All rights are reserved Reproduction adaptation or translation without prior written permission is prohibited except as allowed under the copyright laws Corporate Offices Hewlett Packard Co 3000 Hanover St Palo Alto CA 94304 Use duplication or disclosure by the U S Government Department of Defense is subject to restrictions as set forth in paragraph b 3 ii of the Rights in Technical Data and Software clause in FAR 52 227 7013 Rights for non DOD U S Government Departments and Agencies are as set forth in FAR 52 227 19 c 1 2 Use of this manual and flexible disc s compact disc s or tape cartridge s supplied for this pack is restricted to this product only Additional copies of the prog
27. IRMWARE 5 6 Select Products 7 8 Movethe cursor tothe Act ions pulldown menu and select Install You should see the messages Loading and then Done 9 Once you see the message Done displayed you should exit 10 Type cd usr sbin diag firmware at the prompt You should see the following three files listed FRMW_LIF README cp_lif_tape 11 Be sure you have a blank tape inserted into the drive then type cp_lif_tape 12 You will be prompted to enter the tape drive address a typical address would be 0m The cp_lif_tape script will copy the LIF file FRMw_LIF toa DAT tape 13 0nce you have made the DAT tape with FRMW_LIF on it you should insert that tape into a bootable DAT tape drive connected to the system whose firmware you wish to change 30 Chapter 3 Using the Diagnostic IPR Media to Run Offline Diagnostics Updating Processor Firmware Using the Diagnostic IPR Media 14 It is necessary that you shutdown the operating system on the system whose firmware you wish to change This can be done with the reboot h command 15 Once the system s operating system is shutdown you can then cycle the power of the system by pushing the power button OFF and then ON The system should then begin to boot If you look at the console you will observe the system eventually display a boot prompt or indicate that in 10 seconds it will autoboot unless you hit a key 16 If you see the 10 second message you should hit
28. Log 232 Interface 2e Verify Successful ee ee ea ee ee Interface 2e Verify Successful Administration gt Tape HPHP35480A Exercise Incomplete EE E Disk TOSHIBACD ROM Exercise Incomplete Escape to OS Disk HPC2247M1 Exercise Incomplete wane Se EO im E Disk SEAGATEST31200 Exercise Successful Exit Disk SEAGATEST31230 Exercise Successful So SSsSseSSSSSSeeassSSsss5 nterface 2e Exercise Successful 8 16 7 Built in Keyboard Mouse Information Successful 8 20 Core I O Adapter 30 Information Successful VVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVV 4 6 8 Select Menubar hel Alt T ose ae Joe eot o m Chapter 4 41 Support Tools Manager STM Menus and Commands Screen Navigation There are two types of screen navigation Navigating between screens Navigating within screens To navigate between one screen and another use the Tab key To navigate from one portion to another portion of the same screen use the Prev and Next keys or alternatively the Cursor Up and Cursor Down keys Menu Bar The following table summarizes the use of the menu bar Table 4 1 Menu Bar Navigation To do this Do this Position the cursor on the Use the Tab key or the Menu Bar on off menu bar function key Move to a pulldown menu Use the cursor arrow keys Expand a menu sub menu Use the Return key Highlight a command or Use the curs
29. T Logs command to view the log files on the host machine and determine what the problem is The remote machine must have HP UX 10 01 or higher Thebundle containing STM OnlineDiag loaded Thediagmond demon running Chapter 4 51 Support Tools Manager STM Common Problems The diagmond demon is automatically started for customers when they boot It also happens automatically when you update the diagnostic system as that also forces a reboot which launches diagmond If diagnostics are installed on the system but diagmond is not running you can start it in one of two ways you need to be root for both cases l Type usr sbin stm uut bin sys diagmond 2 Run xstm mstm or cstm and perform a local startup e xstm File 2Administration 2L ocal Startup e mstm file admin LOCAL STARTUP e cstm localstartup Isu If diagmond won t stay up follow the standard procedure to figure out why Run xstm mstm or cstm locally and look at the Local UUT Logs e cstm localsyslog e mstm file admin local uut logs sys act log e xstm File 2Administration 2L ocal UUT Logs gt System Activity Logs A device in the STM map is Unknown or its icon is blank This problem typically occurs if the driver that is associated with the device is not recognized by STM Please report all unknown devices through STARS Include the following information Thecontents of the Scan HW Log Theoutput of the Device gt Current Device St
30. The computer running the user interface is the UI system and the computer running the support tools is the Unit Under Test or UUT As always you can run the user interface and support tools on the same machine In this case the UI machine and the UUT are one and the same Figure 4 9 Possible UI and UUT Connections Separate machines User Interface Ul machine Unit Under Test UUT Commands message STM User Interface Y f I identifiers etc TB Platform and UI No text or executables Support Tools transferred UI and UUT same machine STM User Interface Platform and UI Support Tools Multiple UUTs Multiple Uls gt ra mspg009 Chapter 4 47 Support Tools Manager STM Remote Execution Distributed Structure Efficient remote execution is possible because STM has a distributed structure Figure 4 10 shows how the parts of STM are distributed between the UI machine and the UUT Figure 4 10 Diagram of STM s Distributed Structure Graphical Menu Cmd Line xstm mstm cstm User Interface UD Machine Unit Under Test UUT Support Tool Interface mspg084 Tools The UI system contains the binaries for the graphical menu and command line interfaces as well as for the Core UI which underlies them The UI also contains the text to be displayed message catalogs and help volumes The Unit Under Test UUT contains the binaries for the sup
31. The product identifier A description of the device Thehardware path to the device e The vendor On board log information if applicable Miscellaneous information associated with the device Typically the firmware revision code if firmware is present in the device will also be displayed The STM expert tools are device specific troubleshooting utilities for use by sophisticated users Their functionality varies from tool to tool but they areintended to be interactive and rely on you to provide information necessary to perform a particular task These tools require you to have the appropriate license if you wish to run them The STM utilities are support tools which are not device specific Current tools include log viewing and disk backup tools TheSTM firmware update tool initiates the firmware update process for a selected device Most require that you have the appropriate license in order to run them 14 Chapter 2 Hardware Support Tools Overview Initial System Loader ISL Standalone Environment Initial System Loader ISL Standalone Environment ThelSL standalone environment consists of the Initial System Loader ISL based tools which run directly from I SL and the Offline Diagnostic Environment ODE On most PA RISC machines ISL is the first program run after execution of the firmware ISL implements a command line interface which allows the user to obtain information on the bootup characteristics of the syste
32. The test passed FAILED The test failed ABORTED The user aborted test execution or the test was aborted by the system SKIPPED Thetest was skipped The user can execute the RUN command to run the set of selected tests At any timethe user may hit Ctrl C to abort test execution Use the EXIT command to return to the system screen The current set of selected tests will be preserved Thus on a subsequent RUN from the system screen only the user selected tests will be executed Chapter 3 25 Using the Diagnostic IPR Media to Run Offline Diagnostics Test Module Manager TMMGR Logging Screen To enter the logging screen type roc at the command prompt The logging screen displays detailed information that each TM may have output during its execution One can display the various pages of the log to correlate a failing test with any associated error information that the TM may have output Environment Screen To enter the environment screen type ENV at the command prompt The following is an example environment screen Commands EXIT ERRCOUNT ROWS SCROLL TERM LOOP REFRESH HELP Environment Variables Variable Description State ERRCOUNT Number of errors that stop test execution 0 ROWS Number of console text rows 24 SCROLL Activates scrolling during screen redraws ON TERM Terminal type UNKNOWN LOOP Number of times to loop test execution 1 Page lof 1 gt Command gt The environment screen
33. UN Run a module Load and initialize a For more help after setting desi Control Y Control C Abort an OD typ E co LN type search for a list of bootable Select the tape or CD device depending upon your Diagnosti c I PR Media and boot from Type the following for a list of available commands with a capsule description of each HELP Prints detailed information to the screen when help lt command gt or help lt var gt is typed LS List modules available on boot medium module by typing its name help module name red environment variables mand pause a module run e m RESUME Restart a paused module DISPLOG After running a module display contents of a log EXIT Return to next higher level prompt Environmental Variables SHOWSTATE Display the value of the following environment variables LOOP Run atest this many times ERRPRINT ON OFE Print low level error messages to console primarily for manufacturing use ERRNUM ON OFF Print one line numbered errors to the console ERRPAUSE ON OFE Pause module upon error detection ERRONLY ON OFF Print ONLY error messages disable non error and isolation message printing INFOPRINT ON OFF Print informational messages to the console ISOPRINT ON OFF Print fault isolation messages to the console ISOPAUSE ON OFF Pause module when isolation message is generated LOGSIZE Set the
34. UX 10 x to 11 x COPYUTIL is designed to copy data from a given disk to a tape and then at a later time copy the data from the tape back to a disk The utility can be used to save off a bootable copy of the operating system and if the system crashes that version of the boot disk can be restored Lastly COPYUTIL can be used to transfer data from a bad disk to a new good disk NOTE For systems going from HP UX 10 x to HP UX 11 x CopyUtil can be used to make a system disk image sothat the system can be dropped back to 10 x if for some reason 11 x is not desired Theutility uses two commands BACKUP and RESTORE to perform the copying of information between devices Both commands in effect perform the same function copying However the BACKUP command copies data from disk to tape and can tolerate read errors but will halt on a write error The RESTORE command on the other hand copies data from tape back to disk and will not tolerate read errors or write errors COPYUTIL supports all bootable disks on all HPPA supported systems Thus all SCSI2 hard drives and Disk Arrays are supported CD ROM drives and MO drives are not supported CAUTION CopyUtil is designed to recover data off of defective disks It is NOT intended to be a system level backup tool Appendix A 71 Disk Copy Utility To make an image of a disk after install or upgrade HP UX 10 x to 11 x Operating Environment Operating En
35. a license Verifiers exercisers and information tools require no license to run Some of the other tools may require a license To seethe license level required for the tools available on a device perform a current device status request on the device For example in xstm select the device then select Current Device Status from the Device pull down menu Chapter 4 39 Support Tools Manager STM Menus and Commands Menus and Commands The xstm mstm and cstm interfaces all have different ways to display menus and accept commands from the user The following subsections detail the xstm mstm and cstm menus and commands xstm Menus and Commands In xstm commands are accessed by means of pull down menus Figure 4 4 xstm Menus and Commands Menu Bar File System Device Tools Options Help Save Config Sel System to Test gt Current Device Status Information gt ToolOptions gt On Item Restore Config Save Map Clear Tool Status Verify gt Map On Tasks Record Command File Print Map Select All Diagnose gt General On Application Run Command File Remap System Select Class Exercise gt On Menus Record Output gt Map Log Unselect All Firmware Update gt Commands UI Activity Log License gt Unselect Class Expert Tool On Home Topic Administration gt System Activity Log Utility gt On Help Exit Daemons Latest Logs gt On Version
36. ample a verifier to run on the selected device s 5 Results appear on the system map for example on xstm a green icon indicates that a device successfully passed the test 6 If the device fails see the device Failure Log for the cause of the failure and suggested actions 7 If atest result is anything other than Successful or Failure look at the Test Activity Log for the device The specific steps depend on whether you are running xstm mstm or cstm For example in xstm commands are accessed by means of pull down menus In mstm you traverse menus and select commands by pressing function keys In cstm you enter the command name or its abbreviated form at the prompt For detailed instructions usethe STM online help system See Getting Help later in this chapter 34 Chapter 4 Support Tools Manager STM Three Interfaces Three Interfaces You can access the Support Tools Manager STM through any of three interfaces Choose the interface appropriate for your needs preferences and resources If possible use xstm xstm X Window graphical e X Window graphics terminals or workstations e Command usr sbin xstm Or usr sbin stm ui bin stm x mstm menu based Non graphics terminals e Command usr sbin mstm or usr sbin stm ui bin stm m cstm command line Forrunning scripts e Command usr sbin cstm Or usr sbin stm ui bin stm c Displays from the three interfaces are shown in the rest of this ch
37. apter Chapter 4 35 Support Tools Manager STM System Map and Device Icons System Map and Device Icons When you first connect to a computer system you see a system map showing all the hardware entities in the system CPU memory device adapters and I O devices You use the system map to select the devices to test After a test runs the system map displays the results For example a device icon in xstm is green for Successful and red for Failure System Map in xstm In xstm the system map is composed of device icons See Figure 4 1 You left click ona device icon to select that device and unselect all others Do a Control left dick on a device icon to toggle the select of that device and leave all other selected devices in their current state Figure 4 1 xstm System Map System Device Tools Options Restore Config Record Command File gt CPU MEMORY 34 49 Run Command File xag Res Record Output D Success Success UI Activity Log Administration D Bus Adapter F W SCSI Interface Core I O Adap 8 0 8 4 8 16 Information Information Information Successful Successful Successful icon icon icon icon NIO Terminal MUX SCSI Disk Centronics Intfc SCSI Intfc 8 0 0 8 4 11 0 8 16 0 8 16 5 Information Expert Too Information Information Successful Successful Successful Successful mspg043 36 Chapter 4 Support Tools Manager STM System Map and Device Icons System Map in mstm The following figure shows a
38. asein manufacturing applications Chapter 2 15 Hardware Support Tools Overview Hardware Support Tools Usage Hardware Support Tools Usage Each one of the products described above plays a role in the overall system troubleshooting strategy Figure 2 1 contains a simple flow diagram that outlines the intended use of the hardware support tools Please note that this diagram is not intended to cover every aspect and corner case of system troubleshooting but rather to provide an overall picture of what roles the various products play in troubleshooting systems As can be seen from the flow diagram the basic assumption is that if the system can boot to the operating system prompt it is generally desirableto do so In a majority of cases the system is probably already booted and it is not desirable to take it down to run diagnostics If there are problems with the hardware the online support tools should be used to attempt to troubleshoot them If the system will not boot the offline tools from the Diagnostic I PR Media should be used to troubleshoot the problem with the intent of getting the system to boot again Once booted the online tools can be used if any further testing is desired Of course before altering the state of a system that is exhibiting problems it is crucial to record any error messages symptoms etc before proceeding This information may be very valuable later on in determining what action to take to isolate the pro
39. at once by using the command parameter ALL To deselect a group of modules or tests one can prepend to each element in the group specification Note elements of a group specification are processed from left to right This fact can be used to specify groups with minimal effort Examples To select modules or tests 1 4 6 7 8 and 9 enter select 14 6 7 8 9 cr Or select 1 4 6 9 cr To select all modules or tests except 3 and 4 enter select all 3 4 cr EXIT EXIT ALI Use this command to return back to the previous screen To exit all the way back to ISL type EXIT ALL 28 Chapter 3 Using the Diagnostic IPR Media to Run Offline Diagnostics Test Module Manager TMMGR LOG LOG Use this command to go to the logging screen The pages within the logging screen show detailed output from each test previously run RUN RUN Use this command to execute the currently tagged tests or to execute the tests for the currently tagged modules HELP HELP lt name gt lt name gt is the name of a valid command for the current page in the current screen Use this command to display help information for the various commands valid for the current page in the current screen Executing this command with no parameter will display a short summary of each valid command INFO INFO num NOTE lt num gt is a valid module or test selection number Usethis command to display general informa
40. atus STM command e Theoutput of the ioscan kF HP UX command Thetype of device and its product number if known Slow response to user commands When many tools are started simultaneously STM may be slow to respond to user commands This is due primarily to the messaging traffic between the tools and STM which is particularly heavy when tools are first run During this time one or more tools may enter a Hung state These problems should disappear once all of the tools have gotten through the start up phase 52 Chapter 4 Support Tools Manager STM Common Problems SCSI Tape and Disk Tools report SCSI commands as failed in the Test Activity Logs Some of the SCSI disk and tape tools log errors in their Test Activity logs indicating that commands such as LOG SENSE and INQUIRY failed This is usually because the drive being tested is an older drive which did not implement these commands in the form they are being used If this is the case the Cause Action text in the log message will suggest this as a possible cause of the problem No tools are available for a particular device Duetoresource constraints support tools for all device were not developed for this release Tools for these devices will probably be available in subsequent releases Some tools may not be available because they require a license Currently the only tools that require a license are expert tools To see a list of the tools installed for a device and
41. blem cause The following key decisions drive the troubleshooting strategy as outlined in the flow diagram Will the OS boot This step determines whether or not the online versus offline support tools can be used If the OS cannot boot the offline tools are the only option If the OS can boct the recommendation is to use the online tools Of course the user still has the option of taking down the system and using the offline tools if it is so desired Will ISL boot from the main disk If the machine will boot to ISL from the main disk the user would typically run the offline tools to troubleshoot the problem that is preventing the system from booting to the OS The hardware problems that would be common here would be problems with the boot disk or other disks on the system that are used during boot problems with the boot path that only manifest themselves under a load configuration problems etc Great care must be taken when running the ODE disk tools since they can alter data on the disk Backups of all OS and user files should be available in case they need to be restored after the disk is repaired After ODE has been run and any problems that were encountered are fixed the user should again try to boot to the OS If boot is successful the online tools can be used for any further testing that is desired If the OS will still not boot the user should continue the troubleshooting process by turning to the Diagnostic I PR Media
42. data and can exit the program and power cycle the machine Remember that if the BACKUP command could not read a block the RESTORED block is all nulls Appendix A 75 Disk Copy Utility To make an image of a disk after install or upgrade HP UX 10 x to 11 x Quick Start Instructions 76 Appendix A B EMS Hardware Monitors Included on the Diagnostic I PR Media are the EMS Hardware Monitors an important new tool for maintaining system availability The EMS Hardware Monitors allow you to monitor the operation of a wide variety of hardware products and be alerted immediately if any failure or other unusual event occurs Hardware event monitoring is available to users running HP UX 10 20 or 11 x with a Diagnostic I PR Media of February 1999 or later Hardware event monitoring provides a high level of protection against system hardware failure By using hardware event monitoring you can virtually eliminate undetected hardware failures that could interrupt system operation or cause data loss NOTE Complete Information For complete information on installing and using EMS hardware event monitors as well as a list of supported hardware refer to the EMS Hardware Monitors Users Guide An electronic copy of this book is included on the Diagnostic IPR Media CD ROM in the Documentation directory You can also download the latest version of the book from the Systems Hardware Diagnostics and Monitoring section of H ewlett Packard s onli
43. e Tools Options Help hprdsti4 rose hp com Last Last Op Path Product Active Tool Status g Bus Adapter 580 Information Successful Bite Core I O Adapter 2e Information Successful 8 16 0 Centronics Interface 2e Information Successful 8 16 4 RS 232 Interface 2e Verify Successful 8 16 5 SCSI Interface 2e Verify Successful 8716 500 SCSI Tape HPHP35480A Exercise Incomplete B TOVI RI SCSI Disk TOSEIBACD ROM Exercise Incomplete Bit 8 9 D SCSI Disk HPC2247M1 Exercise Incomplete 8416 3420 SCSI Disk SEAGATEST31200 Exercise Successful un SCSI Disk SEAGATEST31230 Exercise Successful 8 16 6 LAN Interface 2e Exercise Successful 8 16 7 Built in Keyboard Mouse Information Successful 3 20 Core I O Adapter 30 Information Successful VVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVV VVVVVVVVY VVVVVVVVVVVVVVVVVVVVVVVVVVVVVVV a 4 Q Select Menubar M Figure 4 6 mstm Pulldown Menu Example usr sbin stm ui bin stm File System Device Tools Options Help Save Config hprdst14 rose hp com Restore Config SterShsimeensttiescerecs ages Last Last Op Record command File gt ct Active Tool Status Run Command File P SN elit ord hae oe lr a rs us esi Eodem caa io riam pressa pce feign aah pga pm nef uma orc ae ne sur E dapter 580 Information Successful Record Output gt I O Adapter 2e Information Successful Dem ae DER a RT tes et onics Interface 2e Information Successful UI Activity
44. e system map For example a device icon in xstm is green for Successful and red for Failure If a device has a Failure consult the device Failure Log for a message identifying likely causes for the failure and suggesting possible actions Figure 4 8 shows a sample Failure Login xstm Figure 4 8 Sample Failure Log in xstm Information Failure Log for SCSI Disk on path 32 3 0 Information Failure Log for SCSI Disk on path 32 3 0 A UNIT ATTENTION was received as a result of the SCSI Read Capacity command This is not necessarily an er ror but indicates the device was undergoing built in test or was previously reset Possible Cause s Recommended Action s The disk drive has been reset or the Mode Select parameters have been changed Rerun the information module mspg085 If a test result is anything other than Successful or Failure look at the Test Activity Log for the device For example if a test results in a Incomplete status the Test Activity Log will explain whether the problems is due to malloc failures or to missing device files or other possible errors Other logs are available with a record of STM system events for example a User Interface L og 46 Chapter 4 Support Tools Manager STM Remote Execution Remote E xecution You can run the STM user interface on one machine and use it to run support tools on one or more remote machines See Figure 4 9 for a display of possible connections
45. e the cursor on the specific device and press the space bar You can usethe TAB key to activate a pull down menu which allows you to select the specific tool that you want to run on the selected device s Chapter 4 37 Support Tools Manager STM System Map and Device Icons System Map in cstm The cstm system map is almost identical to the mstm system map The main difference is that cstm provides each device with a device number Figure 4 3 usr sbin stm ui bin stm hpdst199 Dev Last Last Op Num Path Product Active Tool Status 1 8 Bus Adapter Information Successful 2 8 0 Bus Adapter Information Successful 3 8 0 0 NIO Terminal Multiplexor Information Successful 4 8 4 Fast Wide SCSI Interface Information Successful 5 8 4 3 0 SCSI Disk Exercise Aborted 6 8 4 4 0 SCSI Disk Verify Successful You select devices by using the select command with a device number or path modifier A minus sign in front of a parameter unselects it Examples select device 1 select path 5 4 3 2 select devic 1 select path 5 4 3 2 38 Chapter 4 Support Tools Manager STM Kinds of Support Tools Kinds of Support Tools To use the diagnostics and support tools the user first invokes one of the user interface modules xstm mstm Or cstm selects one or more devices and invokes one of the following tools to specify what type of operation is to be performed on the device s Information Verify Diagnose Exercise
46. een LAST LAST Usethis command to display the last page of the system screen the environment screen the logging screen or a test screen Chapter 3 27 Using the Diagnostic IPR Media to Run Offline Diagnostics Test Module Manager TMMGR NE XT NEXT N Use this command to display the next page of the system screen the environment screen the logging screen or a test screen Note lt Ctrl gt N N can be used as a shortcut for this command PREV PREV P Use this command to display the previous page of the system screen the environment screen the logging screen or a test screen Note lt Ctrl gt P P can be used as a shortcut for this command REFRESH REFRESH Usethis command to redraw the current console display U sing this command may become necessary if the console display becomes unsynchronized with internal program data structures ENV ENV Use this command to go to the environment screen The environment screen allows one to view and modify all environment variables SELECT SELECT numis an integer indicating any valid selection number range is a range of selection numbers of the form A B A lt B Use this command to select a group of modules to test or a group of tests to execute A group of modules or tests is specified by explicitly specifying a list of selection numbers and or a range of selection numbers All tests or testable modules can be selected
47. ere xx xx represents 10 10 10 20 0r 11 00 depending upon which OS release your system is running NOTE The following examples Figures 5 1 to 5 4 use a source depot path for a B 10 20 bundle Set your path appropriately for the OS version on your system for example B 11 00 B 10 20 or B 10 10 Chapter 5 63 Using the Diagnostic IPR Media to Install Diagnostics on Your System Installing Online Support Tools from the Diagnostic IPR Media CD ROM Figure 5 1 Specify Source Window Specify Source hpdst29 Specify the source type then host name then path on that host Source Depot Type Local CDROM r3 hpdst28 Source Depot Path diagtemp DIAGNOSTICS B 10 20 Software Filter None Cancel 64 Chapter 5 Using the Diagnostic IPR Media to Install Diagnostics on Your System Installing Online Support Tools from the Diagnostic IPR Media CD ROM 10 Click on the ok button The Software Selection Window appears Figure 5 2 Software Selection Window SD Install Software Selection hpdst29 r File View Options Actions Source hpdst29 diagtemp DIAGNOSTICS B 10 20 Target hpdst29 Only software compatible with the target is available for selection Top Bundles and Products 0 of 1 selected Marked Name Revision Information OnlineDiag gt B 10 20 13 08 HPUX 10 0 Support Tools Chapter 5 65 Using the Diagnostic IPR Media to Install Diagnostics on Your System Installin
48. erted immediately if any failure or other unusual event occurs 18 Chapter 2 Using the Diagnostic IPR Media to Run Offline Diagnostics 3 Using the Diagnostic IPR Media to Run Offline Diagnostics The Offline Diagnostics Environment ODE consists of a Test Controller TC a System Library SysLib and any number of Test Modules TMs all resident on the Diagnostic IPR Media in the LIF It provides you with a consistent interface for executing thelSL based support tools from the Diagnostic I PR Media in the event that your system is Offline The TC provides the user with two basic interfaces a pure command line interface for expert users and a menu oriented interface for less experienced users In the command line interface users can select and run specific tests and or utilities In the menu oriented interface users select specific hardware modules to test and do not have to know which diagnostic is associated with a particular module NOTE ODE utilities like MAPPER and FUPDATE formerly UPDATE can only berun from the command line interface Figure 3 1 provides a graphic representation of the relationship that exists between the ODE Test Controller TC and the underlying Test Modules TMs Figure 3 1 Relationship Between ODE Test Controller and Test Modules ODE Test Controller COPYUTIL PERFVER IOTEST MAPPER Mh Wd Test Modules TMs odus001a NOTE To see ISL based programs type 1s at the ISL prom
49. es and may be easier to use Chapter 5 61 Using the Diagnostic IPR Media to Install Diagnostics on Your System Installing Online Support Tools from the Diagnostic IPR Media CD ROM 1 Boot HP UX 2 Insert the Diagnostic I PR Media CD ROM into the drive 3 Find the device file for the CD ROM drive by using the ioscan fn or ioscan fnC disk command The following is an example of information displayed by ioscan for a CD ROM drive at address 2 0 1 3 0 on a series 700 system disk 3 2 0 1 3 0 sdisk CLAIMED DEVICE TOSHIBA CD ROM XM 3301TA dev dsk c0t3d0 dev rdsk c0t3d0 In this example the device file needed to install support tools from the Diagnostic IPR Media is dev dsk c0t3d0 In the example commands that follow substitute the CD ROM device file for your system 4 Create a temporary read only mount point in order to access the data on the CD ROM using commands similar to the following cd mkdir diagtemp mount r dev dsk c0t3d0 diagtemp In this example we have used diagtemp as the name of the mount point NOTE If the r option is not used the following I O error message appears and the CD ROM will not mount mount dev dsk c0t3d0 on diagtemp I O error 5 Confirm that the CD ROM has been mounted by entering the mount command and look for diagtemp The following is a sample output diagtemp on dev dsk c0t3d0 ro on Thu Mar 25 15 46 16 1999 6 Determine which patches must be installed fir
50. ftware Foundation Inc in the U S and other countries Certification for conformance with OSF M otif user environment pending Contents 1 Diagnostic IPR Media Product Overview Design of the DiagnosticAPR Media 12 Media Layout ccm oi ox eee aie ee dde RM EG M REY ie Ee or qnum CUR eg 12 2 Hardware Support Tools Overview Support Tools Manager STM System 14 Initial System Loader ISL Standalone Environment 15 Hardware Support Tools Usage 16 Will ES OS DOG 45e inh a x cate dam ee in epe ee ee Bek Ale oe aaa dra tee Cei tate he 16 Will ISL boot from the main disk 16 Will the Diagnostic IPR Media boot 17 Which online tools should be used 18 3 Using the Diagnostic PR Media to Run Offline Diagnostics How to Run ODE s Command Line Interface 21 Test Module Manager TMMGR 23 Running TMMGR Tc Tx Environment Variables 26 COMMANOS 5 48 doors be ol tak day vite kts CERE eda SAO SUBARU Mr aa A e a tres 27 Updating Processor Firmware Using the Diagnostic PR Media 30 4 Support Tools Mana
51. g Online Support Tools from the Diagnostic IPR Media CD ROM 11 Select OnlineDiag and use the Actions menu option Open Item for a list of products available from the CD ROM Figure 5 3 Listing Available Online Diagnostic CD ROM Products e a MMM SD Install Software Selection hpdst29 r File View Options Actions Source hpdst29 diagtemp DIAGNOSTICS B 10 20 Target hpdst29 Only software contained in the parent bundle is shown Only software compatible with the target is available for selection Products OnlineDiag 0 of 4 selected Marked Name Revision Information EMS Config EMS Config EMS Core EMS Core Product LIF LOAD HP LIF LOAD Tools Sup Tool Mgr 700 gt Support Tools Manager f Highlight the product to be installed Use the Actions menu option Mark for Install toindicate that the highlighted product is to be installed Repeat the selection process until all the desired products have been marked for installation It is not necessary to select EM S Config and EM S Core products since these are automatically installed when you install Support Tools Manager for HP UX 10 20 or 11 x IPR 9902 or later Most users select the offline diagnostics LIF LOAD and the Support Tool Manager Sup Tool M gr x00 to be installed as shown in the following example If you have an S800 system you may also choose HP Predictive Support not shown in this example since it is not available on S700 systems
52. ger STM R nningST Mu enuiretuiewsbsdcenquegride aetna ely ingles at ba pega i e 34 Threelnterfaces oues Vu ws ee ee XR ee ees DU ae ee OR ae n 35 System Map and Device lcons 36 System Map in XStm sis su uns date ee De et ee eb dt Dan a eee 36 System Map in mstm ses oes ond aber a Siegal LR E crane eer Ee een Seep 37 System Map in Cstm is coim da RE xu x mem ex a Emm i eee LEE RO 38 Kinds of Support Wools iue satan te a eee Ga M pr Red 39 Menus and Commands 40 xstm Menus and Commands 40 mstm Menus and Commands 41 cstm Menus and Commands 45 Getting Result Information Logs 46 Remote Execution vdd 8a dyna POs Pare ong en o d end ananas cR rta ger e dog dore eat 47 Distributed Structures iuis cia de RE Rex Ux tee am x RT EUER mn 48 improving Performance cc sige sae ed tn de Mn ele Ext en E XR DE E RH de 48 Getting Help ii sers See Be eee die ERE MEE GREEN oh do ti EE da deg eee 49 KindS OF Helpiszsosd a SD Hoke eee wee pete AUS 49 Common Problems 2 ume ERO ru wae waa ere ded Ve ME re Ren wae 0 51 Exercisers sometimes enter a Hung state 51 The user interface will not connect toa machine
53. gt exit Replace the SUPPORT MEDIA now if you removed it earlier ODE gt Assume you have restarted the program and it looks just like the last time You now want to restore the data back onto the new disk drive To do this you use the RESTORE command COPYUTIL gt restore Enter the Tape Index q 4 Enter the Disk Index q 5 KKK KKK KKK KKK KKK KKK KKK KKK KK KKK KKK KKK KK KKK KKK KKK KK KKK KKK KKK KKK KKK KKK KKK X Please Load into Tape Drive Tape Volume 0 or the Desire Tape kk kk Ck ck ck ck ck ck ck ck ck ck ck ck ck ck ck kk Ck Ck Ck kk Ck Ck ck ck kk Ck ck Sk ck kk ck ck ck ck kk ck ck ck kk Ck Sk ck kk Ck ck ck ko kk Sk Sk k ko Mk ko ko XX If you have to you may safely remove the SUPPORT MEDIA now Ready to continue yl n q y Checking for the beginning of tape DONE Gl Due ee ee 10 completed RE 20 completed RER TRE 30 completed aea rcd ree 40 completed E 50 completed sos hoodie quie 60 completed Sond Bus ES NES 70 completed ee ta LAS 80 completed 3A etes aden 90 completed MCN teen 100 completed 74 Appendix A Disk Copy Utility To make an image of a disk after install or upgrade HP UX 10 x to 11 x Quick Start Instructions Restored Successful COP YUT ILS You have now restored the data onto your new disk drive You may wish to verify that the data on the tape and the disk are the same You now have restored
54. he chapters in this manual Chapter 1 Diagnostic I PR Media product overview Chapter 2 Hardware support tools overview NOTE Chapter 2 Hardware Support Tools Overview provides a simplified approach to starting the hardware problem solving process using the tools provided on the Diagnostic I PR Media This is not intended as a comprehensive troubleshooting guide nor as a tutorial on the products themselves It is merely intended as an aid in beginning the process and in explaining briefly how the various tools can be used Chapter 3 Using the Diagnostic I PR Media to run offline diagnostics Chapter 4 Support Tools Manager STM Chapter 5 Usingthe Diagnostic I PR M edia to install the diagnostic products on your system Appendix A Disk Copy Utility To make an image of a disk after install or upgrade HP UX to 11 x Appendix B EMS Hardware Monitors Problem Reporting f you have any problems with the software or documentation please contact your local Hewlett Packard Sales Office or Customer Service Center Reader Comments We welcome your comments about our documentation If you have editorial suggestions or recommended improvements for this document please write to us You can reach us through e mail at hardwaredocs cup hp com or by sending your letter to Information Engineering Group M S 5657 Hewlett Packard Company 8000 Foothills Blvd Roseville CA 95747 6588 USA Please indude the following information in your message
55. he type of machine that is having the problem and the error symptoms If the user is troubleshooting a high end server with many Field Replaceable Units FRUs it is usually beneficial to use the Diagnostic Il PR Media approach to try and isolate the most likely failing FRU If on the other hand the machine is a workstation with CPU memory and I O all in one FRU it may be desirable at this point to just replace the board and see if that takes care of the problem If the user elects to boot from the Diagnostic I PR Media and does so successfully the problem is likely to be with the main disk or the I O path to it although it could still bea memory or SPU problem that is not manifested in the Diagnostic I PR Media environment In this case the tools on the Diagnostic I PR Media should be used to test the SPU boot path components the main disk and if necessary perform data recovery operations on the main disk If the machine will not even boot to ISL from the Diagnostic I PR Media the front panel LEDs and console error messages should contain error information that may help to isolate the most probable cause Thetypical approach at this point is to go to a minimum configuration e g just the boot device and the console and start swapping hardware to try to get to the point where the system can at least boot I SL Which online tools should be used If the system can be booted to the OS the user has several online tools available to tr
56. in xstm for FW Update Tool Support Tool Manager Help File Search Navigate Help Topic Hierarchy Topic Hierarchy Click on topics listed here to jump to parent topics Help for the Firmware Update Tool The Firmware Update Tool allows you to update firmware on a SCSI disk device To update the firmware on a device make sure the firmware update file is on the Unit Under Test UUT select the device at the main STM window select the firmware update file at the main STM window or in the firmware update tool then start the update process CAUTION Make sure you select the correct firmware file for the device Updating a device with incorrect firmware can make the device permanently un usable and data could be lost e Introduction e Step by Step Instructions e Troubleshooting Commands and Buttons Hyperlink Click on underlined phrases to jump to new topics mspg081 50 Chapter 4 Support Tools Manager STM Common Problems Common Problems Exercisers sometimes enter a Hung state STM monitors the progress of all running tools and expects each tool to send a heartbeat every minute or so If these heartbeat indications are not received within a two minute window the tool state is changed to Hung Two possible causes e Cause 1 Not enough CPU timeThe most probable cause is that the tool is not getting enough CPU time This situation may occur if the computer is extremely busy or
57. l post installation actions that may be required following this procedure STM usr sbin stm Rel NOTES STM e EMS Hardware Monitors usr sbin stm Rel NOTES HWE e Predictive Support opt pred bin Rel NOTES PRED 19 For the February 1999 or April 1999 releases of the Diagnostic I PR media you should enablethe EMS hardware monitors the monitors are automatically enabled on J une 1999 and later releases Follow this procedure to enable the monitors a Run the monitoring request manager by typing etc opt resmon lbin monconfig b From the main menu selection prompt enter E nable Monitoring c Seethe EMS Hardware Monitors User s Guide and other monitor documentation for information about configuring and using the monitors THIS COMPLETES THE PROCEDURE FOR INSTALLING SUPPORT TOOLS For the most current information on Support Tools see our Web site Systems Hardware Diagnostics and Monitoring at http www docs hp com hpux systems This Web site also contains additional documents such as tutorials quick reference guides and release information Chapter 5 69 Using the Diagnostic IPR Media to Install Diagnostics on Your System Installing Online Support Tools from the Diagnostic IPR Media CD ROM 70 Chapter 5 Disk Copy Utility To make an image of a disk after install or upgrade HP UX 10 x to 11 x A Disk Copy Utility To make an image of a disk after install or upgrade HP
58. m to modify these characteristics and to load and execute programs such as the operating system ISL based tools and the Offline Diagnostics Environment ISL based tools consist of a set of diagnostics that diagnose the Central Processing Unit CPU memory and portions of thel O system on older series 700 800 and 900 machines and the Offline Diagnostics Environment ODE The Offline Diagnostics Environment is an offline support tools platform that is run from ISL and is available on series 700 800 and 900 machines ODE provides a common user friendly interface for diagnostics and utilities developed to run in this environment Diagnostics and utilities provided under ODE indude MAPPER a utility for mapping out the physical layout of the SPU and its peripherals e IOTEST a utility for testing I O cards using IODC e PERFVER a utility for testing peripherals attached to the boot path A set of diagnostics utilities for testing disks A se of diagnostics for testing CPU memory and selected 1 0 modules A license is required to run most of the ODE diagnostics and utilities The main purpose of the offline tools is to enable the user to troubleshoot a system which cannot be tested via the online tools generally because a hardware problem exists which prevents the system from booting The offline environment is also useful for some types of testing in which it is not desirable to have to boot the system first as is often the c
59. ne documentation web site at http www docs hp com hpux systems This site also contains much additional information on the EMS product 77 EMS Hardware Monitors Enabling Hardware Monitoring Enabling Hardware Monitoring The EMS Hardware Monitors are installed with the Support Tools Manager Once the monitoring software is installed you simply need to enable hardware monitoring and all supported hardware devices on your system will automatically be monitored On the une 1999 and later releases of the Diagnostic I PR media the monitors are automatically enabled when they are installed On February 1999 and April 1999 releases you must enable hardware event monitoring with the following procedure 1 Run the monitoring request manager by typing etc opt resmon bin monconfig 2 From the main menu selection prompt enter E nable Monitoring The default monitoring requests will automatically provide the following notification methods for all monitors All events sent to text file var opt resmon log event l og Serious and Critical events sent to SYSLOG Serious and Critical events sent to EMAIL address root The Hardware Monitoring Request Manager etc opt resmon l bi n monconfig can be used to customize the monitoring requests and add new ones At the time of publication monitors are provided to support the following HP Disk Arrays Fibre Channel Interconnect Fibre Channel Interface Cards High Availability Storage
60. ng Select Current System Information Log Verify Disconnect Systems Activity Log Diagnose Record Out ut Failure Log Exercise P License Info Firmware Update Start Recording Expert Tool Stop Recording risen Latest Logs Utility Record Map bee Activity Log ToolLaunch Install HP Only ee r Deinstall Failure Log Administration ee Read UUT Config File Update Tool Info STM Startup di z STM Shutdown DES Pres Tool Management gt Local UUT Logs gt aemonShutdown Daemon Kill Abort Tool Daemon Activity Log z uspend aes esume Too Local UUT Logs gt Kill Tool Map Log Abort Utility System Activity Log Kill Utility syslog Display Query Pending Attach to Tool mspg075a Chapter 4 43 Support Tools Manager STM Menus and Commands mstm Shortcut Keys A new shortcuts feature has been added to mstm which lets you do frequently performed operations quickly For example to select all disks and then run the verify tool on them the user would hit the keys dv lt RETURN gt while the mstm map is displayed For a list of the shortcut keys hit the key while the mstm map is displayed Shortcut Keys Device Selections Device Tools Utilities a all devices v verify 1 logtool d disks e exercise m memory i information p processors s current device status t tapes Other Shortcut Keys this help page lt cr gt execute shorcut ke
61. nostic I PR Media to Run Offline Diagnostics NOTE If the offline diagnostics failed to load onto your system and the swagent log contains the error message There is not enough room in the bootlif to install the offline diagnostics please read the following in order to manually install the offline diagnostics Requirements 1 the root disk has a Whole Disk layout 2 the bootlif has at least 4 megabytes of SWAP Instructions 1 Carefully read and comprehend the mkboot 1m manual page Please pay dose attention to the option of mkboot 2 From the console as root issue the following commands shutdown 0 cd usr sbin diag lif mkboot vfb updatediaglif p ISL p HPUX p AUTO dev rroot reboot You MUST immediately reboot the system following the mkboot command line 60 Chapter 5 Using the Diagnostic IPR Media to Install Diagnostics on Your System Installing Online Support Tools from the Diagnostic IPR Media CD ROM Installing Online Support Tools from the Diagnostic IPR Media CD ROM The following procedure is an example using a graphical user interface on an X11 terminal NOTE Prior to executing the following procedure on a 9 04 system run thefollowing procedure to install the CD ROM drivers and CDFS subsystem assuming they are not already installed e Run SAM ChooseKernel Configuration Menu Choosethe Subsystems submenu e Select the CD ROM 9000 subsystem to install in the kernel the cu
62. onalized System Support or Business Continuity Chapter 5 59 Using the Diagnostic IPR Media to Install Diagnostics on Your System LIF LOAD HP UX 9000 Series 800 and 700 Systems LIF LOAD HP UX 9000 Series 800 and 700 Systems The LIF LOAD product provides offline diagnostic tools by installing a subset of the Offline Diagnostics Environment ODE in the computer system s boot LIF volume These tools are then available at ISL level at the next reboot of the computer system These tools enable the user to verify the installation and operability of devices attached to HP Precision Architecture RISC PA RISC computer systems prior to booting the computer to the operating system level The following ODE tools are installed in the computer system s boot LIF volume MAPPER MAPPER is an ODE based offline system configuration mapping utility It identifies and displays components of PA RISC systems System components include hardware modules and peripheral devices IOTEST IOTEST is an ODE based test module that runs supported IODC tests on modules PERFVER PERFVER is an ODE based test module that runs supported IODC tests on devices The LIF LOAD product is structured as follows SD product LIF LOAD for Series 800 and 700 systems After the LIF LOAD product is installed the ODE tools will be available at the ISL level at the next reboot of the computer system For further information about ODE refer to Chapter 3 Using the Diag
63. oop forever the state of Loop should to set to FOREVER When in this state the user must hit lt Ctrl gt Y or lt Ctrl gt C to stop test execution Note the effect of the Loor environment variable is context dependent If test execution is launched from the system screen the Loop state indicates how many times the tests for the tagged modules will be executed If test execution is launched from a test screen the Loop state indicates how many times the tagged tests will be executed TERM TERM HP UNKNOWN The TERM environment variable indicates the current type of the console Currently only HP serial terminals are fully supported by TMMGR If oneis using a non HP terminal or a graphics display TERM should be set to UNKNOWN ERRCOUNT ERRCOUNT integer The ERRCOUNT environment variable indicates how many test errors can be generated before test execution is stopped and control returned to the user I f one does not want error generation to stop test execution the state of ERRCOUNT should be set to 0 Commands This section gives a brief description of each user command supported by TMMGR The following conventions are used in the command syntax or items within brackets are optional item to the left can be repeated 0 or more times groups items together FIRST FIRST Usethis command to display the first page of the system screen the environment screen the logging screen or a test scr
64. or N A for a Tape drive Note Due to different calculation methods used the size of the device shown is only a rough approximation COPYUTIL gt Appendix A 73 Disk Copy Utility To make an image of a disk after install or upgrade HP UX 10 x to 11 x Quick Start Instructions At this point typing UTILINFO would give you a good idea of what to do but let us assume we just want to copy data off the last Quantum disk drive disk index 5 ontothe DDS tape drive tape index 4 To dothat usethe BACKUP command COPYUTIL gt backup Enter the Disk Index q 5 Enter the Tape Index q 4 KKK KKK KKK KKK KKK KKK KKK KKK KK KKK ck ck kk Ck ck KK KKK KKK KKK KK KKK KKK KKK KKK KKK KKK ko EX ok X Please Load into Tape Drive Tape Volume 0 for Backup kc ck ck ck ck ck ck ck ck Ck 0k 0k 0k CK 00k Sk Sk kk ck ck ck ck ck ck ck ck 0k ck ck Ck 0k 0k Ck ck kk kk ko kk Sk kk ck ck ck ck ck ck ck ck ck ck kx ko X If you have to you may safely remove the SUPPORT MEDIA now Ready to continue yl n q y Checking for the beginning of tape DON E OPEP 10 completed e 20 completed SR sata 30 completed MEE 40 completed uie eu uer 50 completed Leader a 60 completed ERE 70 completed E 80 completed odd ebore 90 completed SRE RER 100 completed COPYUTIL gt You can now exit the program switch off the power replace the bad disk and start the program again COPYUTIL
65. or keys sub menu Perform a command Use the Return key Invoke a menu directly Use Alt function key then hit non underlined character in menu title Activate a menu command expand Hit theletter which is underlined in the pulldown sub menu command or sub menu 42 Chapter 4 Support Tools Manager STM Menus and Commands Figure 4 7 mstm Menus and Commands Menu Bar File System Device Tools Options Help Save Config Sel System to Test gt Current Device Status Information gt Tool Options gt On Tasks Restore Config Save Map Clear Tool Status Verify gt Map On Application Record Command File gt Print Map SelectAll Diagnose General On Menus Run Command File Remap System Select Class Exercise gt Commanas Record Output gt Map Log Unselect All Firmware Update gt On Home Topic UI Activity Log License gt Unselect Class Expert Tool On Shortcuts Administration System Activity Log Utility On Keyboard Escape to OS Daemons Latest Logs gt On Help Exit ToolManagement gt On Version The entries above marked with gt display one of the cascade menus shown below Each tool marked with generates the cascade menu below labeled Tools gt Cascade Menus Record Command File Sel System to Test gt Tools gt Tool Options Start Recording Connect to Systems Run Information Stop Recordi
66. oubleshoot problems The following are the strategic uses for each set of tools 1 STM verifiers are useful primarily for finding reproducible problems that are causing a particular device to fail They will run a quick verification on selected devices and indicate whether they are basically functioning properly or not This type of testing is probably most useful when new hardware is added or configuration changes have been made and need to be verified 2 STM exercisers are designed to help the user reproduce intermittent problems by stressing various system components and devices In general if the user has no good evidence that seems to indicate where the problem is the exercisers should be used to try and isolate the problem to a specific device or area of the system 3 STM diagnostics provide fault isolation capabilities for some devices Typically diagnostics are only available for hardware which comprises numerous FRUs 4 STM information tools provide comprehensive information about specific devices They typically also provide basic verification that the device is responding 5 STM expert tools are used for interactive testing of a particular device in order to isolate a particular problem NOTE Induded on the Diagnostic I PR Media arethe EMS Hardware Monitors an important new tool for maintaining system availability The EMS hardware monitors allow you to monitor the operation of a wide variety of hardware products and be al
67. port tools Diagnose F W Update Exercise Expert etc and the libraries which support them Improving Performance This distributed design makes for good performance This is because data and code reside on the machine that makes use of them The UI system has code for the UI and message text for both the UI and support tools The UUT system has the support tool executables Little text is passed between the two machines usually only the information required to locate a message 48 Chapter 4 Support Tools Manager STM Getting Help Getting Help STM provides sophisticated and full featured help systems for the main STM interface and for interactive tools such as Expert tools and Firmware U pdate tools See Figure 4 11 for a sample help display in xstm To access an online help system e xstm Use the Help menu at the far right of the menu bar e mstm Press the Help function key Xstm Enter the command help Kinds of Help Help for the main STM user interface covers the following e On Item Context sensitive information on parts of the interface xstm only On Tasks Cookbook procedures for performing common system tasks using STM On Application General information about the Support Tool Manager e On Hdp Information about using the HP Help system On Version Copyright version and legal information about STM Chapter 4 49 Support Tools Manager STM Getting Help Figure 4 11 Sample Online Help
68. pt To see ODE based programs start ODE from thelSL prompt and then type 1s at the ODE prompt Chapter 3 19 Using the Diagnostic IPR Media to Run Offline Diagnostics NOTE 20 Changes to Offline Diagnostics as of J une 1999 IPR 9906 e TheuPDATE utility for ODE has been replaced by FUPDATE FUPDATE is backward compatible with existing computer systems e For 64 bit systems like N Class there will be a different version of the offline diagnostic programs The 64 bit version will have a 2 appended to its name For example the 64 bit version of MAPPER iS MAPPER2 TheODE module TMMGR TM Manager will only be updated to support new 32 bit systems such as the J 5000 J 7000 C3000 and B 1000 TMMGR will NOT be updated to support new 64 bit systems such as the L Class and N Class Chapter 3 Using the Diagnostic IPR Media to Run Offline Diagnostics How to Run ODE s Command Line Interface How to Run ODE s Command Line Interface To start ODE s command line interface do the following 1 If you are at the PDC prompt e g devices BOOTADMIN gt search that device BOOTAD At the ISL gt ODE P IN boot SCSI 3 3 BOOTADMI ISL gt prompt type the following The following prompt will then be displayed ODE gt OD The following information will be di E gt help MAIN HI ELP SCREE splayed Basic Commands lt Module_Name gt R
69. ractlog eal exerfaillog efl exerinfo einf firmwareupdate fwu fwupdatelog fal Chapter 4 System connectsys cs selcurrentsys scs disconnectsys ds savemap smap printmap pmap remapsystem rs maplog ml displaylic dl license lic hplicense hlic deinstalllic dlic sysactlog sal daemonstartup dsu daemonshutdown dsd daemonkill dk daemonactlog dacl map map Tools Continued fwupdatefaillog ffl fwupdateinfo finf experttool xt expactlog xal expfaillog xfl expinfo xinf runutil ru utilactlog ual utilfaillog ufl utilinfo uinf lateactlog lal latefaillog 1f1 aborttool abt suspendtool st resumetool ret killtool klt abortutil abu killutil klu displayquery dq attach at wait wait Device currdevstatus cds cleartoolstatus cts select sel selall sall selclass scl unselall usal unselclass uscl Options infooptions iop veroptions vop diagoptions dop exeroptions eop fwupdateoptions fop expoptions xop utiloptions uop launchoptions lop mapoptions mop generaloptions gop Help help help more help syntax help all help COMMAND ACCEL help help version vers 45 Support Tools Manager STM Getting Result Information Logs Getting Result Information Logs Most of the time you will get the information you need by looking at the status of device icons on th
70. rams may be made for security and back up purposes only Resale of the programs in their present form or with alterations is expressly prohibited A copy of the specific warranty terms applicable to your Hewlett Packard product and replacement parts can be obtained from your local Sales and Service Office Copyright 1980 1984 1986 AT amp T Technologies Inc UNIX and System V are registered trademarks of AT amp T in the USA and other countries UNIX is a registered trademark in the United States and other countries licensed exclusively through X Open Company Limited Copyright 1979 1980 1983 1985 1990 Regents of the University of California This software is based in part on the Fourth Berkeley Software Distribution under license from the Regents of the University of California Copyright The Regents of the University of Colorado a body corporate 1979 This document has been reproduced and modified with the permission of the Regents of the University of Colorado a body corporate PostScript is a trademark of Adobe Systems I nc Intel is a registered trademark and Intel 80386 is a trademark of Intel Corporation Ethernet is a trademark of Xerox Corporation Copyright 1985 1986 1988 Massachussetts Institute of Technology X Window System is a trademark of the Massachussetts I nstitute of Technology MS DOS and Microsoft are U S registered trademarks of Microsoft Corporation OSF Motif is a trademark of the Open So
71. rdware modules Note not all available tests for a module may be considered default At any time the user may hit Ctrl C to abort test execution To do detailed testing on just one particular module one can enter the module s selection number at the command prompt This will cause the module s test screen to be displayed Test Screen Below is an example test screen Commands EXIT LOG ENV RUN SELECT INFO REFRESH HELP Memory Controller 9 Test Description Status quos Single Bit Error Test READY S Walking Ones Test READY 3 Refresh Test READY 4 Read Hammer Write Test READY Dt s Write Hammer Read Test READY 6 Full Address Test READY A arching Ones Test READY S3 Pseudorandom Architected Test READY OR Binary Tree Test READY Page lof 1 gt Test Loops Completed 0 gt Command Thetest screen displays all the tests for a selected module and indicates which ones are selected for testing By default not all tests may betagged For example tests that require special loopback connectors may not be selected by default Therefore if one wants to ensure that a specific set of tests is run for a particular module one should enter the test screen for that module and select the appropriate tests Thetest screen also displays the status of each test The status field may havethe following values READY This test has not been run It is ready for execution PASSED
72. ring 78 Printing History Table 1 June1999 Edition 1 This printing date and part number indicate the current edition The printing date changes when a new edition is printed Minor corrections and updates which are incorporated at reprint do not cause the date to change The part number changes when extensive technical changes are incorporated New editions of this manual will incorporate all material updated since the previous edition nternal Date May 28 1999 HP Printing Division Systems Supportability Lab Hewlett Packard Co 19091 Pruneridge Ave Cupertino CA 95014Printing History About This Manual The Diagnostic I PR Media performs two functions e The Diagnostic I PR Media is the swinstall format distribution media for the following hardware support products for 10 01 10 10 10 20 10 30 and 11 x HP UX systems it is also the update format distribution media for the 9 04 and 9 07 HP UX Systems Online diagnostics subsystem Support Tools Manager HP UX 10 x and 11 x EMS Hardware Monitors HP UX 10 20 and 11 x only HP Predictive Support tools Series 800 only LIF resident offline diagnostics PR patches tisthe platform for running offline diagnostics for all PA RISC systems This manual is intended to provide an overview of how to use the Diagnostic M edia for these two functions The following is a summary of the contents of t
73. rrent State and Pending State fields should have values of out and In respecti vel y ChooseActions fromthe Kernel Configurations menu bar ChooseAdd Subsystem to Kernel fromthe Actions pulldown menu e ChooseCreate a New Kernel fromtheActions pulldown menu after a new kernel is created you are prompted to move the new kernel into place and reboot Movethe new kernel as indicated and reboot your system The dart32 CD ROM should now be accessi bl e You may now execute the procedure immediately following the next note NOTE For further information on installing Predictive Support tools using the terminal version of swinstall see the HP Predictive Support U X User s Guide part number H 2571 90008 NOTE As of May 1999 the Support Tools can be downloaded from the HP Software Depot at http www software hp com At thesite select the product category named Enhancement Releases Then scroll down to the entry for Support Tools for the HP 9000 Click on the entry for a description of the package Installation instructions are also available at the site When the Support Tools have been downloaded to the target system move it to an appropriate directory such as tmp then proceed with the procedure described in this manual If you can obtain the current Diagnostic I PR Media consider installing the Support Tools from it instead of downloading them from the Web The Diagnostic I PR Media contains the required patch
74. rsion A 00 14 ROT KO eoo SysLib Version A 00 37 KR KKKKKK KKKKKK KKK KKK KKK Ck ck ck KKK KKK KKK KKK KKK KKK KKK KKK KKK KKK Ck Ck ck KKK KEK ck ck KKK ck ck ck KKK KKK KKK KKK ko ko EX ok Type HELP for command information ISL_CMD gt copyutil Type HELP for command information KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK KKKKKK KKKKKK KKKKKK COPYUTIL KKKKKK KKKKKK KKKKKK PRI Es Copyright C 1994 by Hewlett Packard Company ARIK EGER KO All Rights Reserved quu ira KKKKKK KKKKKK ete HP shall not be liable for any damages resulting from the AE ERRER use of this program ERATE KKKKKK KKKKKK Worse koe Version A 00 22 ROCK KKKKKK KKKKKK Ck Ck Ck ck ck KK KKK KKK KKK KK KKK KKK KKK KK KKK KKK KKK ck ck kk Ck ck KKK KEK KKK ck Ck ck KKK KKK KKK KKK KK ko k ko ko Please wait while I scan the device busses Ty Indx Path Product ID Bus Size Rev D O0 2 0 1 0 0 QUANTUMLPS270S disc drive SCSI 258 MB 5909 D 1 2 0 1 1 0 SEAGATEST3600N disc drive SCSI 499 MB 9686 D 2 2 0 1 3 0 HPC2244 disc drive SCSI 1 0 GB 0B04 D 3 2 0 1 4 0 QUANTUMLPS525S A2565A disc drive SCSI 499 MB 3100 T 4 2 0 1 5 0 HPC1504 X HPC1521B DDS tape SCSI N A 1009 D 5 2 0 1 6 0 QUANTUMLPS270S disc drive SCSI 258 MB 5909 Legend Ty Device type D for Disk T for Tape Indx Index number used for referencing the device Rev Firmware Revision of the device Size Size of the Disk drive
75. size of a message log DEFAULT Reset environment variables to default state 5 For more information on any of these commands or options type help command or help var as appropriate 6 Tolist the ODE modules that will run on the current SPU type 1s at the ODE prompt Chapter 3 21 Using the Diagnostic IPR Media to Run Offline Diagnostics How to Run ODE s Command Line Interface 7 Select the test module on the LIF that you wish to run and decide whether you wish to run it interactively or non interacti vel y 8 If you wish to run interactively type the following at the ODE prompt ODE module name This command loads the module from LIF into memory and initializes it displayingthe module name prompt MODULE NAME Torun interactively type help for a list of commands which are valid for use with selected module MODULE_NAME gt help 9 Torun non interactively type the following at the ODE prompt ODE gt run module_name 22 Chapter 3 Using the Diagnostic IPR Media to Run Offline Diagnostics Test Module Manager TMMGR Test Module Manager TMMGR TMMGR pronounced TM Manager is a special ODE module that implements an ease of use user interface for ODE TMMGR is a hybrid menu command interface that enables the user to test specific hardware modules without having to know which diagnostic to load and launch instead the user simply selects from a menu
76. st before you install the diagnostics Without these patches some versions of the Support Tools cannot be installed or will not operate correctly See the section Required Patches in the DIAGNOSTICS readme file for the current release I PR of Support Tools For IPR 9904 this file is located in the DOCUMENTATION directory on the CD ROM For IPR 9902 and I PR 9904 the files are available online at http www docs hp com hpux content hardware st st read htm 7 f patches are required before loading the support tools install them now The recommended method is to install the patches from the Diagnostic I PR M edia The patches are typically contained in the Hardware Critical HWCR or Hardware HW patch bundle for your system for example XSW800H WCR 1020 Most people will only want to install the individual patches required for STM rather than the entire HWCR bundle which can be many megabytes in size Thefollowing is a summary of the process for installing patches using the swintall program For details on using swintall seethe steps on the next few pages a Set the DISPLAY variable for a graphics interface and enter the command swinstall i 62 Chapter 5 Using the Diagnostic IPR Media to Install Diagnostics on Your System Installing Online Support Tools from the Diagnostic IPR Media CD ROM b Set Source Depot Type to Local CDROM For the Source Depot Path specify the path to the appropriate HWCR or HW patch bundle for your
77. system For example diagtemp XSW800HWCR1020 diagtemp XSW700HW1020 or diagtemp XSWHWCR1100 C Select the bundle from the swinstall display then choose Open Item from the Actions menu All the patches in the patches bundle are displayed d Select the patches required for STM by using the Mark for Install command in the Actions menu e Install the patches using the I nstall analysis command in the Action menu Respond to the prompts that are displayed An advantage of installing patches from the Diagnostic I PR Media is that only one reboot is required for multiple kernel OS patches Alternately you can obtain the patches through the HP Electronic Support Centers For Americas and Asia Pacific http us support external hp com e For Europe http europe support external hp com Log onto the appropriate URL and follow the directions given One problem with loading individual patches from these patch machines is that a system reboot is required for every patch that requires a reboot for example patches to the kernel indicated by PHKL in the patch name 8 Install support tool files using swinstall For a graphical user interface set the DISPLAY variable with a command like export DISPLAY your workstation 0 0 Then enter the command swinstall i 9 The Specify Source window appears Change the Source Depot Path to the depot you wish to load for example diagtemp DIAGNOSTICS B xx xx wh
78. the specific hardware module to test and the appropriate diagnostic is executed TMMGR provides the user with a consistent set of commands as well as context sensitive help Note TMMGR can only be run from the Support CD ROM NOTE As of the J une 1999 release I PR 9906 the ODE module TM MGR TM Manager will only be updated to support new 32 bit systems such as the J 5000 J 7000 C3000 and B1000 TMMGR will NOT be updated to support new 64 bit systems such as the L Class and N Class Running TMMGR To launch TMMGR enter the following ODE gt MENU After TMMGR loads and configures the system this may take several minutes it allows the user tointeract with ODE through several different screens Following is a brief summary of each screen System Screen The system screen is the first screen displayed to the user It provides a map of all hardware modules in the system and allows the user to select and test sets of modules Test Screen A test screen displays a list of tests for a particular module It allows the user to select and run a set of tests for a specific module Logging Screen The logging screen displays of log of all test activity The user can use this screen to get detailed error or isolation information from a particular TM Environment Screen The environment screen displays a list of environment variables accessible to the user F rom this screen the user can adjust certain aspects Of TMMGR For
79. tion about a module or test The desired module or test should be specified by its associated selection number as indicated on screen Chapter 3 29 Using the Diagnostic IPR Media to Run Offline Diagnostics Updating Processor Firmware Using the Diagnostic IPR Media Updating Processor Firmware Using the Diagnostic IPR Media CAUTION If you should run ODE support tools with the wrong revision of processor firmware PDC on your system you could cause an HPMC The following procedure will ensure that your ODE support tools and your PDC are running compatible versions NOTE As of the J une 1999 release IPR 9906 the UPDATE utility for ODE has been replaced by FUPDATE FUPDATE is backward compatible with existing computer systems Following is the procedure for updating the PDC on your system prior to running any ODE support tools 1 At the prompt type swinstall Three windows will be displayed 2 Movethe cursor to the window displaying the Machine and Depot dialog boxes 3 Enter the appropriate information in the Machine field this is the machine you are loading PDC update script onto the default is the machine on which you are running the Diagnostic I PR Media 4 Enter the appropriate information in the Depot field this is the media that is the tape or CD ROM from which you areloading the PDC update scri pt Movethecursor to Change Software View and Select it Movethe highlight bar to PROC F
80. vironment COPYUT COPYUT level commands like LOG Hi COPYUTI ODE s requirements Since COPYUT L operates under OD L is executed OD E and thus it only operates in an offline environment When E handles all thel O with the user and it handles several higher ELP and so forth Lis a TM running under ODE This means COPYUTIL must first satisfy all of L is not a diagnostic all the hardware except the disk drive must be working properly and the disk drive can only have software read errors that will not causethe system to halt NOTE Though COPYUT address 72 An online version of COPYUT L running under STM is also available Lis not a diagnostic all Read errors are isolated down to the block Appendix A Disk Copy Utility To make an image of a disk after install or upgrade HP UX 10 x to 11 x Quick Start Instructions Quick Start Instructions Executing COPYUTIL To execute COP YUTIL boot to ISL then type ISL gt ode copyutil KKK KK KKK KKK KKK KKK KKK KKK KK KKK KKK KKK KKK KEK KKK KKK KKK KEK ck ck ck ck Ck ck ck ck KKK KKK Sk Sk Sk KKK KKK XX KKKKKK KKKKKK WORK LAE Offline Diagnostic Environment EFESE KKKKKK KKKKKK AAA C Copyright Hewlett Packard Co 1993 ARE AE REA All Rights Reserved a Ae KKKKKK KKKKKK HP shall not be liable for any damages resulting from the RATER use of this program AA RUE KKKKKK KKKKKK AERA AR TC Ve
81. y commands a lt back space gt delete th Notes The first device selection will u devices nd exit from this help page last shortcut key entered and undo its selection nselect all currently selected Subsequent selections will be additive Only one tool or utility operatio Shortcut Key Examples av cr Select all devices and ru I lt cr gt Run logtool dte cr Select only disk and tape 44 n is allowed per shortcut operation n verifier S and run exerciser Chapter 4 cstm Menus and Commands In cstm you simply enter the command name or its abbreviated form at the prompt There are no menus and you can enter any command at any time Support Tools Manager STM Menus and Commands The following lists the cstm commands for the HP UX 10 10 to 11 0 releases by category The format is command abbreviation File saveconfig scfg restoreconfig rcfg recordcmdfile rcf stoprecordcmd srcf runcmdfile rncf recordoutput ro Stoprecordout sro uiactlog uial readuutconfig ruc updatetoolinfo uti stmstartup ssu stmshutdown ssd resetsysactlog rsa localmaplog lml localsysactlog 1sal syslog sl os os exit ex TOOLS information info infolog il infoactlog ial infofaillog ifl infoinfo iinf verify ver veractlog val verfaillog vfl verinfo vinf diagnose dgn diagactlog dal diagfaillog dfl diaginfo dinf exercise exc exe

HP B6191-90015a User's Manual

Contents

Download Pdf Manuals

Related Search

Related Contents