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HP C6300 User's Manual

1. HH M 303 Ink cartridge warranty information essseseseeene enne emen errem nens 303 lese je E 304 Before you call HP support uitio c tort cote re ee kia tte cro Pe Ie tete wtectieneteae ts 304 FIP SUPPOMt By PINON me E 305 sdare n TUjejofeTuijor i qoo sp 305 leere M 305 After the phone support period 2 cene eee cnet tante reete iie nde niin dee 305 Additional warranty optlOris ient conuat cos qu Ce pene pi tb Cod esie Or RE ea eu rue HERD 305 HP Quick Exchange Service Japan sssssseeeeee enne 306 HP Korea customer support ene eene errem ennemi nennen 306 Prepare the HP All in One for shipment emen 307 Secure the InkeSyster 2 etr tree trit ener te ee nep ebat De a EE Cose aL g ERR E ERR efe 307 Remove the control panel faceplate sse eee 307 Pack the HP All in One itr edt teneret nri treno erano Lese te Kee tance a AAE SR eg 308 Technical information DP OCIICAN ONS wae E E 309 Environmental product stewardship program esse eee en 310 4 311 PIASTICS iiss a 311 Material safety data sheets eem nennen nnne enne 311 Dizeehsiermt
2. iaaii 311 HP inkjet supplies recycling program eeeeeenn mmm 311 Energy Star MOU Ce m pes 311 Attention California USers 2 cocci cierre cee retain cuentas dn ete a da cud eda cs 312 Battery disposal in the Netherlands senem 312 Battery disposal in Taiwan iiss de ea ctii itcr ede dete tuens Re eae E UR Ce Eod Sa een eed ES 312 EW oris elio 313 Disposal of waste equipment by users in private households in the European Ut 314 Contents 9 e E E gt 7 Regulatory OU CES ERE 315 Regulatory model identification number sse 315 FCC Slate ment M Q 316 Notice to users IM Korea iioii eterno trieri unde Rx e Sun Ce E V ademeavesicersd 316 VCCI Class B compliance statement for users in Japan ssssssss 316 Notice to users in Japan about the power cord ssssse em 317 Noise emission statement for Germany sssseseeeee eee 317 Toxic and hazardous substance table sssssssee enm eene 317 Declaration of conformity European Economic Area see 317 HP Photosmart C6300 All in One series declaration of conformity 318 Regulatory wir
3. Work with ink cartridges To ensure the best print quality from the HP All in One you will need to perform some simple maintenance procedures This section provides guidelines for handling the ink cartridges instructions for replacing the ink cartridges and aligning and cleaning the printhead This section contains the following topics Information on ink cartridges and the printhead Check the estimated ink levels Replace the ink cartridges e Remove ink from your skin and clothing e Advanced printhead maintenance Information on ink cartridges and the printhead The following tips help maintain HP ink cartridges and ensure consistent print quality Make sure you follow the instructions in the Start Here guide for installing the printhead and the ink cartridges for the first time The instructions in this online help are for replacing ink cartridges and are not intended for first time installation Ifyou need to replace an ink cartridge wait until you have the new ink cartridge available to install before removing the old cartridge A CAUTION Wait until you have a new ink cartridge available before removing the old ink cartridge Do not leave the ink cartridge outside of the product for an extended period of time This can result in damage to both the product and the ink cartridge Keep all ink cartridges in the original sealed packages until they are needed Work with ink car
4. lt vo 2 Q S o LT paos If this did not solve the issue try the next solution Errors 217 Chapter 14 Solution 9 Run the Scan Diagnostic Utility Solution Download and run the Scan Diagnostic utility to find and correct problems with your product To download and run the Scan Diagnostic utility 1 Goto www hp com and click Software and driver downloads 2 Select Download drivers and software and firmware 3 Type your product name and model number in the field provided and then press Enter 4 Selectthe operating system of your computer where the HP software is installed Go to the Utility section and download the HP Scan diagnostic utility 6 Try to scan If an error condition is identified with any of the HP software components a red X is displayed next to the component If there is no error condition a green check mark is displayed next to the component The utility is equipped with a Fix button to correct the error conditions g Cause There was a problem with the connection between the product and the computer If this did not solve the issue try the next solution Solution 10 Download and install the unexpected internal error and communications failure patch Solution Download and install the unexpected internal error and communications failure patch This patch resolves the An unexpected internal error has occurred error and other communication failures with the produ
5. Cause The memory card file system was corrupted The photos on the memory card do not transfer to my computer Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Install the product software e Solution 2 Turn on the product e Solution 3 Turn on the computer e Solution 4 Check the connection from the product to your computer Solution 1 Install the product software Solution Install the product software that came with the product If it is installed restart your computer To install the product software 1 Insertthe product CD ROM into your computer s CD ROM drive and then start the Setup program 2 When prompted click Install More Software to install the product software 3 Follow the onscreen instructions and the instructions provided in the Start Here guide that came with the product Cause The product software was not installed If this did not solve the issue try the next solution E x fe c Er o N gt fe El vo Solution 2 Turn on the product Solution Turn on the product Cause The product was turned off If this did not solve the issue try the next solution Solution 3 Turn on the computer Solution Turn on the computer Cause The computer was turned of
6. Errors 205 E E c oO v gt fo z 3 a Chapter 14 Carriage stall Solution Turn off the product and open the ink cartridge access door to access the print carriage area Remove any objects that are blocking the print carriage including any packing materials and then turn on the product again Follow the prompts on the display to continue Cause The print carriage was blocked Product stall error Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Reset the product e Solution 2 Contact HP support Solution 1 Reset the product Solution Turn off the product and reset it by disconnecting the power cord Wait 60 seconds and then plug in the power cord Turn on the product Cause You needed to reset the product If this did not solve the issue try the next solution Solution 2 Contact HP support Solution Contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Cause There was a problem with the product Firmware revision mismatch Solution Contact HP support for service 206 Troubleshooting Go to www hp com support If prompted choose y
7. This section contains the following topics Clean the printhead Align the printer Clean the printhead If your printed output is streaked or has any incorrect or missing colors the printhead might need to be cleaned This process uses ink to attempt to unclog and clean the nozzles in the printhead This might take a few minutes and will use one or more sheets of paper To clean the printhead from the control panel 1 Press Setup A Press the down arrow button to highlight Tools and then press OK Press the down arrow button to highlight Clean Printhead and then press OK The product cleans the printhead Press any button to return to the Tools menu To clean the printhead from the HP Photosmart Software Sh e Load letter A4 or legal unused plain white paper into the main input tray In the HP Solution Center click Settings In the Print Settings area click Printer Toolbox f NOTE You can also open the Printer Toolbox from the Print Properties dialog box In the Print Properties dialog box click the Features tab and then click Printer Services The Printer Toolbox appears Click the Device Services tab Click Clean the printhead Follow the prompts until you are satisfied with the quality of the output and then click Done There are two stages of cleaning Each stage lasts about two minutes uses one sheet of paper and uses an increasing amount of ink After each stage review th
8. Cause You had inserted more than one memory card The product does not read the memory card Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Insert the memory card properly Solution 2 Insert the memory card fully into the appropriate slot on the product e Solution 3 Remove the additional memory card e Solution 4 Reformat the memory card in your digital camera 190 Troubleshooting Solution 1 Insert the memory card properly Solution Turn the memory card so that the label faces up and the contacts are facing the product and then push the card forward into the appropriate slot until the Photo light turns on If the memory card is not inserted properly the product will not respond and the attention light will blink rapidly After the memory card has been inserted properly the Photo light will blink green for a few seconds and then remain lit Cause The memory card was inserted backwards or upside down If this did not solve the issue try the next solution Solution 2 Insert the memory card fully into the appropriate slot on the product Solution Make sure you fully insert the memory card into the appropriate slot on the product If the memory card is not inserted properly the product will not res
9. XX TIP You can remove red eye coloring in the photo when using the Off or Basic mode by selecting the Remove red eye check box Click OK to return to the Properties dialog box Optional If you want to print the photo in black and white click the Color tab and select the Print in grayscale check box From the drop down list select one of the following options High Quality uses all the available colors to print your photo in grayscale This creates smooth and natural shades of gray Black Ink Only uses black ink to print your photo in grayscale The gray shading is created by varying patterns of black dots which might result in a grainy image Click OK and then click Print or OK in the Print dialog box NOTE Do not leave unused photo paper in the input tray The paper might start to curl which could reduce the quality of your printout Photo paper should be flat before printing Print using Maximum dpi Use maximum dpi mode to print high quality sharp images To get the most benefit from maximum dpi mode use it to print high quality images such as digital photographs When you select the maximum dpi setting the printer software 82 Print from your computer displays the optimized dots per inch dpi that the HP All in One printer will print Printing in maximum dpi is supported on the following paper types only HP Premium Plus Photo Paper HP Premium Photo Paper HP Advanced Photo Paper e Photo
10. essee em 166 Printouts are faded or have dull colors sse 168 Printouts Seem blurry Or TUZZy oreet tre erra Pos dest aiiai naaar icii 170 Printouts are slanted or skewed sssssseeeee eme emen 172 Ink streaks on the back of the paper ssssesseeee enm eene 173 Paper is not picked up from the input tray 173 The text edges are jagged sssssssseeeneene nennen nennen nere nnne nns 175 The product prints slowly 1 oceani eterni etm need eain deae dene andes eden Ene dede 176 Print trOUDIGESNOOTING e 177 Envelopes print incorrectly euin rtr tinet en eei ke ede au LER u Ese TRE AREE Eee a dra k eas 177 The product is not responding sesssseeeneene eene nnne nnns 179 The product prints meaningless characters sseseee emen 182 Nothing happens when try to print meme 182 The margins are not printing as expected sssee ee 186 Text or graphics are cut off at the edge of the page 187 A blank page came out while printing 188 Memory card troubleshooting ccccccssceeeteeccceeceeeceeeseecedeedeneeeesceeeseeeedeedeeeedencaeeesentensecneeese 189 The Attention light blinks when insert my memory card or storage device 190 The product does not read the memory card sssssss eee 190 The photos on the memory card do not transfer
11. To reinstall the printhead 1 Make sure that the product is turned on 2 Open the ink cartridge door 3 Remove every ink cartridge by pushing the tab on the ink cartridge and then pulling the ink cartridge out of its slot Place the ink cartridges on a piece of paper with the ink openings pointing up e7 c fe lt vo 2 Q S o LT Errors 275 Chapter 14 4 Liftthe latch handle on the print carriage until it stops 7 Carefully lower the latch handle E NOTE Make sure you lower the latch handle before reinserting the ink cartridges Leaving the latch handle raised can result in incorrectly seated ink cartridges and problems printing The latch must remain down in order to correctly install the ink cartridges j e Er a gt fe o 3 e 276 Troubleshooting 8 Using the colored shaped icons for help slide the ink cartridge into the empty slot until it clicks into place and is seated firmly in the slot Cause The printhead or ink cartridges were not installed or incorrectly installed If this did not solve the issue try the next solution Solution 2 Contact HP support Solution Contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Cause There was a problem installing the printhead or ink cartridges e7 Z E e
12. S Turn off the HP All in One 135 Chapter 12 E 5 2 5 S x uv 2 1 fe E D 136 Maintain the HP All in One 13 Shop for ink supplies For a list of ink cartridge numbers see the printed documentation that came with the HP All in One You can also use the software that came with the HP All in One to find out the reorder number for all the ink cartridges You can order ink cartridges online from the HP Web site Additionally you can contact a local HP reseller to find out the correct ink cartridge reorder numbers for your product and purchase ink cartridges To order genuine HP supplies for the HP All in One go to www hp com buy supplies If prompted choose your country region follow the prompts to select your product and then click one of the shopping links on the page NOTE Ordering ink cartridges online is not supported in all countries regions If it is not supported in your country region contact a local HP reseller for information about purchasing ink cartridges To order ink cartridges from your desktop A Click the Shop for HP Supplies icon on your desktop to connect to HP SureSupply You will see a list of original HP printing supplies that are compatible with your product as well as options to conveniently purchase the supplies you need options vary by country region If you deleted this icon from your desktop click the Start menu point to the HP folder
13. lt vo 2 Q S o J Non HP cartridge Solution Follow the prompts on the display to continue or replace the indicated ink cartridges A CAUTION HP recommends that you do not remove an ink cartridge until a replacement is ready to install HP recommends that you use genuine HP ink cartridges Genuine HP ink cartridges are designed and tested with HP printers to help you easily produce great results time after time Errors 277 Chapter 14 NOTE HP cannot guarantee the quality or reliability of non HP supplies Printer service or repairs required as a result of using a non HP supply will not be covered under warranty If you believe you purchased genuine HP ink cartridges go to www hp com go anticounterfeit For more information see Replace the ink cartridges on page 123 Cause The product detected non HP ink Original HP ink depleted Solution Follow the prompts on the display to continue or replace the indicated ink cartridges Check the print quality of the current print job If it is not satisfactory try cleaning the printhead to see if that improves the quality Information about ink levels will not be available A CAUTION HP recommends that you do not remove an ink cartridge until a replacement is ready to install HP recommends that you use genuine HP ink cartridges Genuine HP ink cartridges are designed and tested with HP printers to help you easily produce grea
14. 2 Inthe Edit Photo menu press the up arrow or down arrow button to highlight Crop and then press OK 3 Press the Zoom in button or the Zoom out button to zoom closer to or farther away from the subject of the photo a Q 98 Use the photo features 4 5 An outline appears on the photo to show you an approximate view of the area that will print Press the arrows on the directional pad to pan around the photo and select a specific area to print Press OK to crop the photo Related topics Print photos on page 94 Make reprints of your photos on page 117 Automatically enhance your photos The HP All in One is set up by default to enhance your photos automatically when you print them When this feature is enabled the HP All in One uses HP Real Life Technologies to Adjust the brightness or darkness of your photos shown in print preview and printed output Adjust the lighting to make dark images appear brighter shown on printed output only Sharpen blurry images shown on printed output only You can turn off the automatic photo enhancement feature for individual photos on a per image basis To turn off automatic photo enhancement 1 Press the Menu button on the photo selection screen EL 2 In the Edit Photo menu press the up arrow or down arrow button to highlight Photo Fix and then press OK 3 Press the up arrow or down arrow button to highlight Off and then press OK Related topi
15. 4 Press the up arrow or down arrow button to select a copy quality and then press OK Adjust the lightness and darkness of your copy You can use the Lighter Darker option to adjust the contrast of the copies you make To adjust the copy contrast from the control panel 1 Press OK when Copy is highlighted on the Home Screen 2 Press the Menu button to select Copy Settings E 3 Press the down arrow button to highlight Lighter Darker and then press OK 4 Doone of the following Press the right arrow button to darken the copy Press the left arrow button to lighten the copy 5 Press OK Copy Change default copy settings When you change copy settings from the control panel the settings apply only to the current copy job To apply copy settings to all future copy jobs you can save the settings as defaults Change default copy settings 111 e Ks Chapter 10 To set default copy settings from the control panel 1 2 3 Make any needed changes to the Copy settings Press OK when Copy is highlighted on the Home Screen Press the Menu button to select Copy Settings E Press the down arrow button to highlight Set as New Defaults and then press OK Press OK to confirm NOTE The settings you specify here are only saved on the product They do not adjust the settings in the software You can save your most frequently used software settings by using the HP Photosmart software Perfo
16. Kk o a 304 HP warranty and support Be prepared to describe your problem in detail Have your serial number ready You can view the serial number by looking at the sticker on the rear side of the HP All in One The serial number is the 10 character code in the upper left corner of the sticker EA NOTE The device serial number can also be accessed using the HP Photosmart software To access the device serial number from the software on the Windows taskbar click Start gt All Programs gt HP gt HP Solution Center On the Help page click Technical information under Tools 5 Call HP support Be near the HP All in One when you call Related topics Print a printer status report on page 128 Replace the ink cartridges on page 123 Load paper on page 63 HP support by phone For a list of support phone numbers see the printed documentation that came with the device This section contains the following topics Phone support period Placing a call After the phone support period Phone support period One year of phone support is available in North America Asia Pacific and Latin America including Mexico To determine the duration of phone support in Europe the Middle East and Africa go to www hp com support Standard phone company charges apply Placing a call Call HP support while you are in front of the computer and the product Be prepared to provide the following in
17. S a E D a e o e 2 5 djaH Salsas 9uC 8 HP Photosmart C6300 All in One series Help 2 HP All in One overview Use the HP All in One to print documents or photos from your computer print photos directly from a memory card or storage device scan documents or photos or make copies HP papers that are specifically designed for the type of project you are printing produce the best results The HP All in One also provides built in templates that you can use to print narrow and wide ruled notebook paper graph paper or music sheets that are perfect for your child s homework assignments You can even print a task checklist to keep track of your list of things to do This section contains the following topics The HP All in One at a glance e Control panel overview Menu overview Enter text using the visual keyboard Use the HP Photosmart Software The HP All in One at a glance Overview Label Description 1 Color graphics display also referred to as the display Control panel Memory card slots and Photo light Front USB port Output tray Paper tray extender also referred to as the tray extender NSO a RR WwW ND Main input tray also referred to as the input tray The HP All in One at a glance 9 Chapter 2 continued Label Description 8 Photo tray 9 Ink cartridge door 10 Glass 11 Lid backing 12 Rear d
18. Solution f you want to enlarge a photo to fit a full size page without cropping the edges use Fit to Page For more information see Resize an original to fit onto letter or A4 paper on page 112 Cause The product cropped some of the image around the margins of the copy to achieve a borderless print without changing the proportions of the original If this did not solve the issue try the next solution Solution 2 Use Fit to Page to reduce the original to fit on the paper Solution If your original is larger than the paper in the input tray use the Fit to Page feature to reduce your original to fit on the paper in the input tray For more information see Resize an original to fit onto letter or A4 paper on page 112 E E c oO a fo z E Cause The original was larger than the paper in the input tray 202 Troubleshooting The printout is blank Solution Load the original print side down on the right front corner of the glass as shown below Cause The original was placed incorrectly on the glass A borderless copy has white space around the edges Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Scan resize and print the image e Solution 2 Use photo paper to make
19. Turn on the product Try to scan again Cg m og o Cause The product was not properly connected to a power supply or needed to be reset If this did not solve the issue try the next solution toy Iz E lt vo 2 Q S o Errors 213 Chapter 14 Solution 6 Check the USB connection between the product and the computer Solution Check the USB connection between the product and the computer If the product is connected to the computer through a wired or wireless connection make sure that the respective connections are active and the product is turned on To check the USB connection 1 Verify that the USB cable is securely plugged into the USB port on the back of the product 2 Make sure the other end of the USB cable is plugged into a USB port on your computer EE m qv 3 Try to scan again If the scan fails continue to the next step 4 Doone of the following depending upon how the product is connected to the computer Ifthe USB cable is connected to a USB hub try unplugging and replugging the USB cable into the hub If that does not work try turning off the hub and then turning it on again Finally try disconnecting the cable from the hub and connecting it directly to the computer fthe USB cable is connected to a docking station for a laptop disconnect the cable from the docking station and connect it directly to the computer Ifthe USB cable is directly con
20. If the camera supports PictBridge make sure the camera is set to PictBridge mode See the user guide that came with the camera for instructions on how to do this Cause The digital camera was not in PictBridge mode Memory card troubleshooting 193 Chapter 14 If this did not solve the issue try the next solution Solution 2 Save the photos in a supported file format Solution Make sure the digital camera is saving photos in a file format that the PictBridge transfer feature supports Exif JPEG JPEG and DPOF Cause The images were not in a supported format If this did not solve the issue try the next solution Solution 3 Select photos on the camera for printing Solution Before you connect the digital camera to the front USB port on the product select some photos on the camera for printing NOTE Some digital cameras do not allow you to select photos until after you have established a PictBridge connection If this is the case connect your digital camera to the front USB port turn on the camera and change it to PictBridge mode and then use the camera to select the photos you want to print Cause You did not select any photos on the camera for printing Scan troubleshooting Use this section to solve these scan problems e Scan halts e Scan fails e Scan fails because of insufficient computer memory e Scanned image is blank Scanned image is incorrectly cropped Scanned image has incor
21. If you have Windows Vista or Windows XP with Service Pack 2 installed on your computer then your computer has the Microsoft Bluetooth Protocol Stack The Microsoft stack allows you to install an external Bluetooth adapter automatically If your Bluetooth adapter supports the Microsoft stack but it does not install automatically then you do not have the Microsoft stack on your computer Check the documentation that came with the Bluetooth adapter to see if it supports the Microsoft stack Widcomm stack If you have an HP computer with Bluetooth built in then your computer has the Widcomm stack If you have an HP computer and plug in an HP Bluetooth Adapter it will install automatically using the Widcomm stack 2 5 E o 0 2 e 5 it To install and print using the Microsoft stack 1 Make sure that you have installed the product software on the computer Bf NOTE The purpose of installing the software is to make sure the printer driver is available for the Bluetooth connection Therefore if you have already installed the software you do not need to reinstall it If you want both a USB and a Bluetooth connection to the product install the USB connection first For more information see the Start Here guide However if you do not want a USB connection select Directly to the computer on the Connection Type screen Also on the Connect Your Device Now screen select the check box next to If you are unable to connect your de
22. LT To uninstall and reinstall the software 1 On the Windows taskbar click Start Settings Control Panel 2 Double click Add Remove Programs 3 Remove all the items that are related to the HP scanning software A message appears on the computer to restart after removing some programs from the Add Remove Programs list 4 Select Click here to restart later Errors 231 Chapter 14 5 Disconnect the product from your computer and then restart your computer f NOTE Itis important that you disconnect the product before restarting your computer Do not connect the product to your computer until after you have reinstalled the software 6 Insertthe HP Photosmart CD ROM into your computer s CD ROM drive and then start the Setup program 4 NOTE If the Setup program does not appear locate the setup exe file on the CD ROM drive and double click it 7 Follow the onscreen instructions and the instructions provided in the Start Here guide that came with the product 8 If you are still having trouble scanning remove the following additional applications from the Add Remove Programs list if they are present A CAUTION If the computer is manufactured by HP or Compaq do not remove any applications other than those listed below HP Imaging device functions HP Document Viewer HP Photosmart Essential HP Image Zone HP Photo and imaging gallery HP Photosmart Officejet Deskjet with pro
23. Papers to avoid for all print and copy jobs Any size paper other than those listed in the printer software Paper with cutouts or perforations unless specifically designed for use with HP inkjet products Highly textured stock such as linen It might not print evenly and the ink can bleed into these papers Extremely smooth shiny or coated papers not specifically designed for the product They can jam the product or repel the ink e Multi partforms such as duplicate and triplicate forms They can wrinkle or get stuck and the ink is more likely to smear Envelopes with clasps or windows They can get stuck in the rollers and cause paper jams Banner paper Additional papers to avoid when copying Envelopes Transparency film other than HP Premium Inkjet Transparency Film 62 Load originals and load paper Iron On Transfers Greeting card paper Load paper This section describes the procedure for loading different types and sizes of paper into the HP All in One for your copies or printouts XE TIP To help prevent rips wrinkles and curled or bent edges store all paper flat in aresealable bag If the paper is not stored properly extreme changes in temperature and humidity might result in curled paper that does not work well in the HP All in One This section contains the following topics Load full size paper or small size photo paper Load postcards Hagaki or index cards Load en
24. Readme file 139 setup 139 USB cable 142 WEP key 156 wireless setup wizard 149 153 troubleshooting copy 199 error messages 204 memory card 189 print 177 Printer not Found 151 157 scan 194 two sided prints 83 84 U uninstall software 148 upgrade to network 35 URL 43 USB cable communication lost 256 USB cable installation 142 V visibility Bluetooth 53 Ww warranty 303 305 Web pages print 90 WEP key setup 32 wireless radio turn off 38 setup wizard troubleshoot 149 153 status 46 Z zoom button 11 buttons 98 118 photos 98 118 327 328
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26. connector has between 2 and 6 contacts A desktop computer or laptop with an Ethernet connection NOTE The HP All in One supports both 10 Mbps and 100 Mbps Ethernet networks If you are purchasing or have purchased a network interface card NIC make sure it can operate at either speed Connect the HP All in One to the network To connect the HP All in One to the network use the Ethernet port on the back of the product gui zi 7 Er o t m o To connect the product to the network 1 Remove the yellow plug from the back of the product 3 Connectthe other end of the Ethernet cable to an available port on your Ethernet router or switch 4 Once you have connected the product to the network install the software Related topics Install the software for a network connection on page 34 26 Finish setting up the HP All in One Set up the HP All in One on an integrated wireless WLAN 802 11 network The HP All in One uses an internal networking component that supports a wireless network For optimal performance and security in your wireless network HP recommends you use a wireless router or access point 802 11 to connect the product and the other network elements When network elements are connected through a wireless router or access point this is called an infrastructure network 2 2 o 0 s e E it The advantages of a wireless infrastructure network as compared to an ad h
27. from the Size drop down list select More 7 Select the appropriate paper size and then click OK The following table lists the suggested paper size settings for the different types of paper you can load in the input tray Make sure to look at the long list of choices in on 74 Print from your computer the Size list to see if a defined paper size already exists for the type of paper you are using Paper type Suggested paper size settings Copier multi purpose or Letter or A4 plain papers Envelopes Appropriate listed envelope size Greeting card papers Letter or A4 Index cards Appropriate listed card size if listed sizes are not appropriate you can specify a custom paper size Inkjet papers Letter or A4 Iron on T shirt transfers Letter or A4 Labels Letter or A4 Legal Legal Letterhead Letter or A4 Panorama photo paper Appropriate listed panorama size if listed sizes are not appropriate you can specify a custom paper size Photo papers 10 x 15 cm 4 x 6 inch with or without tab up to 13 x 18 cm 5 x 7 inch with or without tab letter A4 or an appropriate listed size Transparency films Letter or A4 Custom size papers Custom paper size Set the paper type for printing If you print on special papers such as photo paper transparency film envelopes or labels or if you experience poor print quality you can set the paper type manually To set the paper type for
28. n order to establish a good signal between the product and the wireless router you might have to experiment a bit Assuming the equipment is functioning properly try doing the following things separately or in combination f your computer or wireless router and the product are placed far apart move them closer together If there are metal objects such as a metal bookcase or refrigerator in the transmission path clear the path between the product and the computer or wireless router Ifa cordless telephone microwave or other device that emits radio signals transmitting at 2 4 GHz is nearby move it farther away to reduce radio interference If your computer or wireless router is near an external wall move them away from the wall Cause The product was too far away from the wireless router or there was interference Cannot connect to network during setup Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Turn on the networked devices Solution 1 Turn on the networked devices Solution 2 Move the wireless router and the product closer together Solution 3 Enter your network name SSID carefully Solution 4 Disable MAC address filtering on your wireless router Solution Turn on the networked devices such as
29. vydr ela celou ivotnost v robku Jak koliv pokus o opravu nebo v m nu baterie by m l prov st kvalifikovan servisn technik EU s batteridirektiv Produktet indeholder et batteri som bruges til at vedligeholde dataintegriteten for realtidsur eller produktindstillinger og er beregnet til at holde i hele produktets levetid Service p batteriet eller udskiftning b r foretages af en uddannet servicetekniker Richtlijn batterijen voor de Europese Unie Dit product bevat een batterij die wordt gebruikt voor een juiste tijdsaanduiding van de klok en het behoud van de productinstellingen Bovendien is deze ontworpen om gedurende de levensduur van het product mee te gaan Het onderhoud of de vervanging van deze batterij moet door een gekwalificeerde onderhoudstechnicus worden uitgevoerd Euroopa Liidu aku direktiiv Toode sisaldab akut mida kasutatakse reaalaja kella andme htsuse v i toote s tete s ilitamiseks Aku on valmistatud kestma terve toote kasutusaja Akut tohib hooldada v i vahetada ainult kvalifitseeritud hooldustehnik Euroopan unionin paristodirektiivi T m laite sis lt pariston jota k ytet n reaaliaikaisen kellon tietojen ja laitteen asetusten s ilytt miseen Pariston on suunniteltu kest v n laitteen koko k ytt i n ajan Pariston mahdollinen korjaus tai vaihto on j tett v p tev n huoltohenkil n teht v ksi OSnyia tns Eupenaixnys Evwong yia tig nAzkrpik c orAzo Avr ro npoi v nepihapBav
30. 1 Press Setup A 2 Press the down arrow button until Network is highlighted and then press OK 3 Press the down arrow button until Restore Network Defaults is highlighted and then press OK 4 Press OK to confirm that you want to restore the network defaults Turn the wireless radio on and off In order to stay connected to a wireless network the wireless radio must stay on When the radio is on the blue light on the front of the HP All in One is lit However if the HP All in One is connected to a wired network or you have a USB connection the radio is not used In this case you might want to turn the radio off To turn the wireless radio on and off 1 Press Setup A 2 Press the down arrow button until Network is highlighted and then press OK 38 Finish setting up the HP All in One 3 Press the down arrow button until Wireless Radio is highlighted and then press OK 4 Press the down arrow button to highlight On or Off and then press OK Print the wireless network test The wireless network test performs a series of diagnostic tests to determine whether network setup is successful If an issue is detected a recommendation on how to correct the issue will be included on the printed report You can print the wireless network test at any time To print the wireless test report 1 Press Setup A 2 Press the down arrow button until Network is highlighted and then press OK 3 Press the down arrow butt
31. 144 sleep state 12 DNS server 46 DNS server 802 3 wired 44 documents edit scanned 105 reprint 117 scan 103 double sided prints 83 84 E edit scanned images 105 Embedded Web Server access using web browser 41 password settings 43 324 encryption settings 47 WEP key 32 Energy saving 21 envelopes load 68 specifications 309 environment Environmental product stewardship program 310 error messages memory cards 247 out of paper 251 reading or writing file 244 EWS See Embedded Web Server F factory defaults restore 21 fast copy quality 111 fax paper width incorrect 254 poor quality printouts 163 fax problems poor print quality 163 file invalid name 245 supported formats 246 unreadable 244 unsupported formats 245 firmware revision mismatch 206 firmware version 43 fit to page 112 fit to page fails 201 G gateway default setting 44 45 general information configuration page 43 glass clean 133 greeting cards load 69 H Hagaki load 66 hardware address 45 hardware address 802 3 wired 44 head 126 help menu 13 Home button 10 hostname 43 49 l images crop 98 118 edit scanned 105 reprint 117 rotate 98 118 scan 103 zoom 98 118 improper shutdown 256 index cards load 66 infrastructure mode 27 ink drying time 250 low 188 sprays inside HP All in One 189 streaks on the back of paper 173 ink cartridges check ink levels 122 damaged 266 error message 293 error messages 257 H
32. 61 r fo o a fe ch e 3 p 7 t 3 fo o t a Ss fb o 7 Chapter 6 HP Iron On Transfers HP Iron On Transfers for color fabrics or for light or white fabrics are the ideal solution for creating custom T shirts from your digital photos HP Photo Greeting Cards HP Premium Photo Cards and HP Note Cards HP Photo Greeting Cards Glossy or Matte HP Premium Photo Cards and HP Note Cards enable you to make your own greeting cards HP Brochure amp Flyer Paper HP Brochure amp Flyer Paper Gloss or Matte is glossy coated or matte coated on both sides for two sided use They are the perfect choice for near photographic reproductions and business graphics for report covers special presentations brochures mailers and calendars HP Premium Presentation Paper HP Premium Presentation Paper gives your presentation a quality look and feel To order HP papers and other supplies go to www hp com buy supplies If prompted choose your country region follow the prompts to select your product and then click one of the shopping links on the page Bf NOTE Atthis time some portions of the HP Web site are available in English only Papers to avoid Using paper that is too thin or too thick paper that has a slick texture or paper that stretches easily can cause paper jams Using paper that has a heavy texture or does not accept ink can cause printed images to smear bleed or not fill in completely
33. Benutzer in privaten Haushalten in der EU Dieses Symbol auf dem Produk oder dessen Verpackung gibi an dass das Produkt nicht zusammen mit dem Restm ll entsorgt werden darf Es obliegt daher Ihrer Verantwortung das Ger t an siner entsprechenden Stelle f r die Entorgung oder Wiederverwertung von Elekiroger ten eller Art abzugeben B ein Werlsolhe Die separate Sammlung und des Recyceln Ihrer allen Elektroger te zum Zeitpunkt ihrer Entsorgung tr gt zum Schutz der Diet bei und gew hrleisiei dass sie aut eine Ari und Weise recycell werden die keine Gef hrdung f r die Gesundheit des Menschen und der Umwelt darstellt Weitere Informationen dar ber wo Sie alle Elektroger te zum Recyceln abgeben k nnen erhalten Sie bei den rilichen Beh rden Wertsioffh fen oder dort wo Sie das Ger t erworben haben Smaltimento di apparecchiature da rottamare da parte di privati nell Unione Europea Questo simbolo che appare sul prodotto o sulla confezione indica che il prodotto non deve essere smaltito assieme agli altri rifiuti domestici Gli utenti devono prowedere allo smallimento delle apparecchiature da rottamare portandole al luogo di raccolta indicato per il riciclaggio delle apparecchiature elettriche ed elettroniche La raccolta e il riciclaggio separali delle apparecchiature da rottamare in fase di smaltimento favoriscono la conservazione delle risorse naturali e garantiscono che tali apparecchiature vengano rotmale nel rispetto dell ambiente e della
34. Choose papers for printing and copying You can use different types and sizes of paper in the HP All in One Review the following recommendations to get the best printing and copying quality Whenever you change paper types or sizes remember to change those settings This section contains the following topics e Recommended papers for printing and copying Recommended papers for printing only Papers to avoid Recommended papers for printing and copying If you want the best print quality HP recommends using HP papers that are specifically designed for the type of project you are printing If you are printing photos for example load HP Premium or HP Premium Plus photo paper in the input tray The following is a list of HP papers you can use for copying and printing Depending on your country region some of these papers might not be available HP Premium Plus Photo Paper HP Premium Plus Photo Papers are the best HP photo paper with image quality and fade resistance superior to store processed photos They are ideal for printing your high resolution images for framing or including in a photo album These papers are available in several sizes including 10 x 15 cm 4 x 6 inch with or without tabs 13 x 18 cm 5 x 7 inch A4 and 8 5 x 11 inch r fo t a fe ch e 3 p 7 t E fo o t a Ss fb o 7 HP Premium Photo Paper HP Premium Photo Papers are high quality glossy finish or soft gloss fini
35. Clear paper jams Information on paper Clear paper jams Solution n case of a paper jam check the rear door You might need to clear the paper jam from the rear door To clear a paper jam from the rear door 1 Pressin the tab on the left side of the rear door to release the door Remove the door by pulling it away from the product 2 Gently pull the paper out of the rollers A CAUTION Ifthe papertears when you are removing it from the rollers check the rollers and wheels for torn pieces of paper that might be remaining inside the product If you do not remove all the pieces of paper from the product more paper jams are likely to occur Troubleshooting 3 Replace the rear door Gently push the door forward until it snaps into place 4 Press OK on the control panel to continue the current job Cause Paper had jammed in the product Information on paper The HP All in One is designed to work well with most paper types Test a variety of paper types before buying a large quantity Find a paper type that works well and is easy to purchase HP papers are designed for the best quality results In addition follow these tips Do not use paper that is too thin that has a slick texture or that stretches easily It can feed incorrectly through the paper path causing paper jams Store photo media in its original packaging inside a resealable plastic bag on a flat surface in a cool dry place Whe
36. HP Everyday Photo Paper Semi Gloss Everyday Matte HP Premium Paper Premium Inkjet Other inkjet paper Premium Inkjet HP Professional Brochure amp Flyer Paper Glossy Brochure Glossy HP Professional Brochure amp Flyer Paper Matte Brochure Matte HP Premium or Premium Plus Inkjet Transparency Transparency Film Other transparency film Transparency Plain Hagaki Plain Paper Glossy Hagaki Premium Photo L Japan only Premium Photo Advanced Photo Paper Use the copy features Advanced Photo Change copy speed or quality The HP All in One provides three options that affect copy speed and quality Best produces high quality for all paper and eliminates the banding striping effect that sometimes occurs in solid areas Best copies slower than the Normal or Fast quality settings e Normal delivers high quality and is the recommended setting for most of your copying Normal copies faster than Best and is the default setting Fast copies faster than the Normal setting The text is comparable to the quality of the Normal setting but the graphics might be lower quality The Fast setting uses less ink and extends the life of your ink cartridges To change the copy quality from the control panel 1 Press OK when Copy is highlighted on the Home Screen 2 Press the Menu button to select Copy Settings 3 Press the down arrow button to highlight Quality and then press OK
37. Language list click the appropriate language d Click Apply 4 Click the Home tab to access the product and network information or click the Networking tab to access more network information or to modify network information 5 Make any configuration changes 6 Close the Embedded Web Server Related topics View and print network settings on page 37 Connect to a computer 41 gui zi 7 Er o t og o Chapter 4 Use the Embedded Web Server to modify network settings The Embedded Web Server gives you an intuitive interface to your network connection parameters To access the Embedded Web Server setup wizard 1 Print a network configuration page to find the IP address for the product 2 In the Address box in your Web browser on your computer type the IP address of the product as shown on the network settings page For example http 192 168 1 101 The Embedded Web Server Home page appears showing information for the product 4 NOTE Ifyou are using a proxy server in your browser you might need to disable it to access the Embedded Web Server 3 Click the Networking tab 4 Click Wired 802 3 or Wireless 802 11 in the Connections navigation menu 5 Click Start Wizard and then follow all of the wizard instructions Related topics View and print network settings on page 37 Network configuration page definitions The network configuration page shows the network settings for the p
38. Load postcards Hagaki or index cards ssssssssssssssssseeeneeee ennt 66 LOdd CNVEIOPES mM 68 Load other types of paper rtr t EE Pte Fn an ER Ee ear HERR Ee Eae 69 D VsIsge edd iufeMeee e 70 Print from your computer Print from a software application iccirco eee emen eene 73 Make the HP All in One the default printer sse emen 74 Change the print settings for the current job 74 Sethe paper SIZE e n 74 Set the paper type for printing 2 cereo etienne iine re ertet ei ne ek eode ne dad inae 75 View the print resolution cei eeenn nene rne nn tnnn enne entente enne innen 75 Change the print speed or quality emen 76 Change the page orientation emm ener 76 SIe Wazpbenuiccm 77 Change the saturation brightness or color tone 77 Preview your print JOD urere O P a S 77 Change the default print settings eener inane ea inte un 78 Printing Editer EER 78 Create printing shortcuts a etra nete da Fahr nne na itu adn ide dana 79 Delete printing Shorteuts cie oett terrent Ceitpoe REO Dauer piece a ER FORM Rd e EP RRde 79 Performispecial print JObs 2 m retenir eec eret ieeeedcnens PEEH EX MEER E EHL Re ee Eo EE a MEE e esa deu e hud 80
39. Of photos sssssessseeeeeene eem eene 20 Set the energy save mode eene nennen ttr teta neo tin ha pente aired nnn n inen nnn 21 Set the paper tray for printing from a Bluetooth device eeee 21 Restore the factory defaults eene nene nennen 21 Play a slideshow on the display essem emm 22 Connect to aA Compuler trt rrr t E eet er e E EA EEE OTE EEEE ieta 23 alNeegeqppa e P 23 NIEHel qeeniorzteile M 24 Connect to a Bluetooth device esses enne nnne nennen nnne nen 49 What you need for a Bluetooth connection emen 50 Connect the HP All in One to a computer using a Bluetooth wireless connection 50 Manage your Bluetooth settings sssssseseeeeneneeene emnes 52 5 HOW GO bf 6 Load originals and load paper LOad OM GIMAIS n E H 59 Choose papers for printing and copying mee 60 Recommended papers for printing and copying sseee 60 Recommended papers for printing only ssseeenn eene 61 Papers t0 avoid anaes 62 9 e E E gt 7 Ries 0 fl 0 1 Pane eee EM 63 Load full size paper or small size photo paper sesseee 63
40. One To clean the lid backing 1 2 Turn off the product unplug the power cord and raise the lid Clean the white document backing with a soft cloth or sponge slightly moistened with a mild soap and warm water Wash the backing gently to loosen debris Do not scrub the backing Dry the backing with a dry soft lint free cloth A CAUTION Do not use paper based wipes as these might scratch the backing If further cleaning is needed repeat the previous steps using isopropyl rubbing alcohol and wipe the backing thoroughly with a damp cloth to remove any residual alcohol A CAUTION Be careful not to spill alcohol on the glass or exterior of the product as this might damage it 5 Plug in the power cord and then turn on the product 134 Maintain the HP All in One Clean the exterior Use a soft cloth or slightly moistened sponge to wipe dust smudges and stains off the case The interior of the HP All in One does not require cleaning Keep fluids away from the control panel and the interior of the HP All in One A CAUTION To avoid damage to the exterior of the HP All in One do not use alcohol or alcohol based cleaning products Turn off the HP All in One To avoid damaging the product you must properly shut it down by using the On button located on the product Wait until the On light turns off before you unplug the power cord or turn off a power strip v Q lt a I v
41. Print a borderless iMage cc s cccsscceeseseceeessneesecceenessnceeueensesearnentseecseessneesscenenseseeenssenensees 80 Print a photo on photo paper ssssseeeeene enm eene enne en nennen 81 Print using Maximum dpi nennen nnne nennen nennen nennen 82 Print on both sides of the page iiie eterne heated ue cnet ded b iii 83 Print a multiple page document as a booklet 84 Print multiple pages on a single sheet seeeeen emn 86 Print a multiple page document in reverse order se 87 Reverse an image for iron on transfers eene 87 Printon tranSparenCles eisccecssciehs conse cccsucen a aa adiada 88 Print a group of addresses on labels or envelopes sseee 88 Printa poster ceren EE 89 Print a WED Pag eG m DM 90 Stop a print JOD m aa 90 Use the photo features AE ge unus de a a a aar a R 93 PAIN O1OS irie pen a a E E E 94 Create special projects from your photos ssssseeee meer 96 Save photos to your compUuler cic coiere aatuaetsgeaetecaseaeesateqvasueneas rutas UeP Lk ca ep ERE brad i 96 Edit photos using the control panel ssssssee ee nenne nennen nenne 97 Remove red eye eite rette remo t pre tee MEER III ED 97 lozizE Weiojo RM 98 Zoom and pan to crop a photo ssssssseee eee eene e ener enne nnns 98 Automaticall
42. Printing Print documents quickly Photo Printing Borderless Print to the top bottom and side edges of 10 x 15 cm 4 x 6 inch and 13 x 18 cm 5 x 7 inch HP Photo Papers Photo Printing With White Borders Print a photo with a white border around the edges Fast Economical Printing Produce draft quality printouts quickly 78 Print from your computer Presentation Printing Print high quality documents including letters and transparencies Two sided Duplex Printing Print two sided pages manually This section contains the following topics Create printing shortcuts Delete printing shortcuts Related topics e Print a borderless image on page 80 Print photos on page 94 Print on transparencies on page 88 Print on both sides of the page on page 83 Create printing shortcuts In addition to the printing shortcuts that are available in the Printing Shortcuts list you can create your own printing shortcuts If you frequently print on transparency film for example you can create a printing shortcut by selecting the Presentation Printing shortcut changing the paper type to HP Premium Inkjet Transparency Film and then saving the modified shortcut under a new name for example Transparency Presentations After creating the printing shortcut simply select it when printing on transparency film rather than changing the print settings each time To create a printing shortcut 1 O
43. The HP All in One ships with a predefined passkey that is set to four zeroes 0000 To set the product to require passkey authentication 1 Press Setup A 2 Press the down arrow button until Bluetooth is highlighted and then press OK 3 Press the down arrow button until Passkey is highlighted and then press OK 4 Use the visual keyboard to enter a new passkey NOTE The passkey must be 1 to 4 characters long and can only consist of numbers 5 When you have finished entering your passkey press OK to view the Bluetooth menu 6 Press the down arrow button until Security Level is highlighted and then press OK 7 Press OK to select High High level security requires authentication Passkey authentication is now set for the product Related topics Enter text using the visual keyboard on page 14 54 Finish setting up the HP All in One Set the HP All in One to be invisible to Bluetooth devices You can set the HP All in One to be either Visible to all Bluetooth devices public or Not visible to any private Visible to all This is the default accessibility level Any Bluetooth device within range can print to the HP All in One e Notvisible Only Bluetooth devices that have stored the device address of the HP All in One can print to it To set the product to be Not visible 1 Press Setup A 2 Press the down arrow button until Bluetooth is highlighted and then press OK 3 Press the do
44. Through the network 4 When the installation is complete open Printers and Faxes or Printers in the Control Panel and delete the printers from the previous USB installation To change a USB connection to an integrated wireless WLAN 802 11 connection 1 Unplug the USB connection from the back of the product 2 Press Setup A Press the down arrow button until Network is highlighted and then press OK Press the down arrow button to highlight Wireless Setup Wizard and then press OK This runs the Wireless Setup Wizard 5 Install the software for a network connection choose Add a Device and then choose Through the network 6 When the installation is complete open Printers and Faxes or Printers in the Control Panel and delete the printers for the USB installation os For more detailed instructions on connecting the HP All in One to a network see Setup the HP All in One on a wired Ethernet network on page 25 Setup the HP All in One on an integrated wireless WLAN 802 11 network on page 27 Setup the HP All in One using an ad hoc wireless connection on page 30 Manage your network settings You can manage network settings for the HP All in One through the HP All in One control panel Additional advanced settings are available in the Embedded Web Server a configuration and status tool you access from your Web browser using an existing network connection to the HP All in One This section contain
45. Tray Select and then press OK 4 Press the down arrow or the up arrow button to highlight one of the following and then press OK Prompt for Tray This option prompts for selecting a tray whenever a print job is sent Photo Tray This selects the photo tray Main Tray This selects the main input tray Enable faster browsing of photos You can set up the HP All in One to enable faster photo browsing by writing small thumbnails to the memory card The thumbnails take up a relatively small amount of space and are used to speed up the browsing performance of photos on the card f NOTE This feature is on by default To turn faster browsing on or off 1 Press Setup A 2 Press the down arrow button to highlight Preferences and then press OK 20 Finish setting up the HP All in One Set the energy save mode When you turn off the HP All in One it goes into Energy Save mode by default This makes the product more energy efficient but also means it can take longer than expected to turn the product on Additionally when turned off in Energy Save mode the HP All in One might not be able to complete some automated maintenance tasks If you routinely see messages on the display about a real time clock failure or if you want to reduce the start up time you can turn off the Energy Save mode Press the down arrow button to highlight Enable Faster Browsing and then press OK Press the down arrow or the up arrow button t
46. Web Server that resides in the HP All in One The Embedded Web Server is a Web based user interface that provides some options not available on the HP All in One control panel like advanced network security options The Embedded Web Server also enables you to monitor status change product preferences and order supplies 2 5 E o 0 i e E it NOTE Use the Embedded Web Server to change network settings not available on the control panel This section contains the following topics Access the Embedded Web Server Use the Embedded Web Server to modify network settings Access the Embedded Web Server The computer you use to access the Embedded Web Server on the HP All in One must be connected to the same network as the HP All in One To access the Embedded Web Server 1 Print a network configuration page to find the IP address for the product 2 In the Address box in your Web browser on your computer type the IP address of the product as shown on the network settings page For example http 192 168 1 101 The Embedded Web Server Home page appears showing information for the product 4 NOTE Ifyouare using a proxy server in your browser you might need to disable itto access the Embedded Web Server 3 If you need to change the language displayed in the Embedded Web Server do the following a Click the Settings tab b Click Select Language in the Settings navigation menu c Inthe Select
47. a memory card while it is being accessed might corrupt information on the card or damage the product and card For more information see Insert a memory card on page 93 Cause The product was reading the memory card The Attention light blinks when I insert my memory card or storage device Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Remove and reinsert the memory card e Solution 2 Remove the additional memory card Solution 1 Remove and reinsert the memory card Solution Remove and reinsert the memory card You might have inserted it incorrectly Turn the memory card so that the label faces up and the contacts are facing the product and then push the card forward into the appropriate slot until the Photo light turns on If the problem continues the memory card might be defective For more information see Insert a memory card on page 93 Cause The product detected an error with the memory card If this did not solve the issue try the next solution Solution 2 Remove the additional memory card Solution Remove one of the memory cards You can use only one memory card at a time For more information see Insert a memory card on page 93 E E c oO n gt fo z E
48. and then click Printers and Faxes 2 Double click the icon for your product to open the print queue 3 Onthe Printer menu click Cancel all documents or Purge Print Document and then click Yes to confirm 4 fthere are still documents in the queue restart the computer and try printing again after the computer has restarted 5 Check the print queue again to make sure it is clear and then try to print again If the print queue is not clear or if it is clear but jobs are still failing to print proceed to the next solution toy z E lt vo E a S o LT Cause The print queue needed to be manually cleared Errors 227 EX fe c Er o N s fe El vo Chapter 14 If this did not solve the issue try the next solution Solution 7 Stop and restart the print spooler Solution Restart the print spooler To stop and restart the print spooler 1 2 3 4 5 On the Windows taskbar click Start and then click Control Panel Double click Administrative Tools and then double click Services Scroll down the list and click Print Spooler and then click Stop to stop the service Click Start to restart the service and then click OK Restart the computer and try printing again after the computer has restarted Cause The print spooler needed to be restarted If this did not solve the issue try the next solution Solution 8 Verify whether the software application ha
49. and adaptor 3 Power outlet Try to print from your computer If the product prints when plugged directly into a power outlet while disconnected from any power strips or surge suppressors the power strip or surge suppressor might not be allowing sufficient voltage to reach the product If the product cannot print and the print carriage is still stalled contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support toy Iz E lt vo E a S o LT Cause There might not be sufficient voltage for the product Errors 263 Chapter 14 Cartridges in wrong slot Solution Remove and reinsert the indicated ink cartridges into the correct slots by matching color of cartridges to color and icon for each slot Printing cannot occur without one of each type of ink cartridge inserted into the correct slot For more information see Replace the ink cartridges on page 123 Cause The indicated ink cartridges were inserted into the wrong slots General printer error Solution Write down the error code provided in the message and then contact HP support Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Cause There was a problem with the product Incompatible ink cart
50. at any time by using the following procedure To set your language and country region 1 Press Setup A 2 Press the down arrow button to highlight Preferences and then press OK Press the down arrow button to highlight Set Language and then press OK 4 Pressthe down arrow button to scroll through the languages When the language you want to use is highlighted press OK ied Set your preferences 19 Chapter 4 5 When prompted press the down arrow button to highlight Yes for confirmation and then press OK The Preferences menu reappears 6 Press the down arrow button to highlight Set Country Region and then press OK 7 Press the down arrow button to scroll through the countries regions When the country region you want to use is highlighted press OK 8 When prompted press the down arrow button to highlight Yes for confirmation and then press OK Set the default paper tray for PictBridge DPOF UPnP printing You can set the default paper tray to use when you print photos from a Pictbridge device DPOF file or a Universal Plug and Play UPnP device This setting only applies to print jobs where the paper size settings are not specified on the Pictbridge device DPOF file or the UPnP device em 7 EP o t ag o To set the default paper tray 1 Press Setup A 2 Press the down arrow button to highlight Preferences and then press OK 3 Press the down arrow button to highlight Device Printer
51. borderless copies Solution 1 Scan resize and print the image Solution When you make a borderless copy of a very small original the product enlarges the original up to a maximum percentage This might leave white space around the edges The maximum percentage varies by model Depending on the size of the borderless copy you are trying to make the minimum size ofthe original varies For example you cannot enlarge a passport photo to create a letter size borderless copy If you want to make a borderless copy of a very small original scan the original into the computer resize the image and then print a borderless copy of the enlarged image toy c E fe vo amp a S o Cause You were trying to make a borderless copy of a very small original If this did not solve the issue try the next solution Solution 2 Use photo paper to make borderless copies Solution Use photo paper to make borderless copies Copy troubleshooting 203 Chapter 14 For more information see Recommended papers for printing and copying on page 60 Load paper on page 63 Cause You were trying to make a borderless copy without using photo paper Errors This section contains the following categories of messages about your product e Product messages File messages General user messages e Paper messages e Power and connection messages Ink cartridge and printhead messages
52. button to highlight Restore Factory Defaults and then press OK The factory default settings are restored Play a slideshow on the display You can set up the HP All in One to play a slideshow on the display similar to a Screensaver on a computer when you are not using the product There are two types of slideshows that you can enable Demo Mode appears after the HP All in One is inactive for one minute The HP All in One shows interactive slides that enable you to try various features of the product If Demo Mode is on the product will not go to a low power sleep mode Demo Mode is off by default NOTE HP recommends leaving Demo Mode off Tips Slideshow appears only after you print from the computer The HP All in One shows a short set of slides with information describing special features available on the product The slideshow plays twice and then the display returns to the Home screen Tips Slideshow is on by default To turn the demo mode on or off 1 Press Setup A 2 Press the down arrow button to highlight Tools and then press OK 3 Press the down arrow button to highlight Demo Mode and then press OK 4 Press the down arrow or the up arrow button to highlight On or Off and then press OK 22 Finish setting up the HP All in One To turn the tips slideshow on or off 1 Press Setup A 2 Press the down arrow button to highlight Tools and then press OK Press the down arrow button to highl
53. computer on page 103 How do print on both sides of the paper on page 83 How do I 57 How do I Chapter 5 r o 2 ES 58 How do I 6 Load originals and load paper You can load many different types and sizes of paper in the HP All in One including letter or A4 paper photo paper transparencies and envelopes By default the HP All in One is set to detect the size and type of paper you load in the input tray automatically and then adjust its settings to generate the highest quality output for that paper If you are using special papers such as photo paper transparency film envelopes or labels or if you experience poor print quality using the automatic setting you can manually set the paper size and type for print and copy jobs This section contains the following topics Load originals Choose papers for printing and copying Load paper Avoid paper jams Load originals You can copy or scan up to letter or A4 size originals by loading them on the glass To load an original on the glass 1 Liftthe lid to the open position L 7 a is Q E D Ke o c i HD 22 fo me is l 2 Load your original print side down on the right front corner of the glass XX TIP Formore help on loading an original refer to the engraved guides along the edge of the glass Load originals 59 Chapter 6 3 Close the lid
54. configuration parameters are set manually such as a static IP address Not Specified The mode used when the HP All in One is initializing DNS server The IP address of the domain name service DNS for the network When you use the Web or send an e mail message you use a domain name to do it For example the URL http www hp com contains the domain name hp com The DNS on the Internet translates the domain name into an IP address Devices use the IP addresses to refer to one another IP Address The IP address of the domain name server Not Specified The IP address is not specified or the product is initializing NOTE Check to see if a DNS IP address appears on the network configuration page If no address is shown obtain the DNS IP address from your Internet service provider ISP Finish setting up the HP All in One continued Parameter Link Configuration Description The speed at which data is transmitted over a network Speeds include 10TX Full 10TX Half 100TX Full and 100TX Half When setto None networking is disabled Total Packets transmitted The number of packets transmitted by the HP All in One without error since it has been turned on The counter clears after the HP All in One is turned off When a message is transmitted over a packet switching network it is broken up into packets Each packet contains the destination address as well as the data Total Packets received T
55. copy settings e Perform special copy jobs Stop copying Make a copy You can make quality copies from the control panel To make a copy from the control panel 1 Make sure you have paper loaded in the input tray Copy Make a copy 107 Chapter 10 2 Load your original print side down on the right front corner of the glass 3 Press Start Copy Black or Start Copy Color to begin copying Preview your copy job After changing settings on the HP All in One for making a copy you can preview an image of the expected output on the display before starting the copy NOTE To ensure an accurate preview change the paper size and type to reflect the actual paper you have loaded in the input tray If you use the Automatic settings the onscreen preview might not accurately represent the output Instead the preview will reflect what the output would be if the default paper type and size were loaded in the input tray Previews appear when you select Preview on the Copy Menu or when you use the crop feature to specify a specific area of the original to copy To preview your copy from the control panel 1 Press OK when Copy is highlighted on the Home Screen 2 Press the Menu button to select Copy Settings E 3 Change copy settings on the product to accurately reflect the copy you want to make 4 Press the down arrow button to highlight Preview and then press OK An image on the display shows how yo
56. damaged 244 Troubleshooting Cause Some ofthe files on the inserted memory card or attached storage device were damaged Photos not found Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Reinsert the memory card Solution 2 Print photos from the computer Solution 1 Reinsert the memory card Solution Reinsert the memory card If this does not work retake the photos with your digital camera If you already transferred the files to your computer try printing those files by using the product software The copies might not be damaged Cause Some ofthe files on the inserted memory card or attached storage device were damaged If this did not solve the issue try the next solution Solution 2 Print photos from the computer Solution Take some photos with your digital camera or if you previously saved photos on your computer you can print them using the product software Cause No photos were found on the memory card File not found Solution Close some applications and try the task again Cause There was not enough available memory on your computer to create a print preview file File format not supported fo c E te lt vo E a S o Solution Open the file in another appl
57. debris onto the clear plastic ink window next to the contacts 6 On the inside of the product locate the contacts in the printhead The contacts look like a set of four copper or gold colored pins positioned to meet the contacts on the ink cartridge 7 Use a dry swab or lint free cloth to wipe the contacts 8 Reinstall the ink cartridge 9 Close the ink cartridge door and check if the error message has gone away 10 If you still receive the error message turn the product off and then on again Cause The electrical contacts needed to be cleaned If this did not solve the issue try the next solution Solution 3 Close the print carriage latch Solution Make sure that the latch securing the printhead is securely closed Leaving the latch handle raised can result in incorrectly seated ink cartridges and problems printing The latch must remain down in order to correctly install the ink cartridges E x ie c Er o N gt e E 270 Troubleshooting Cause The print carriage latch was not closed properly If this did not solve the issue try the next solution Solution 4 Replace the ink cartridge Solution Replace the indicated ink cartridge Check to see if your ink cartridge is still under warranty and the end of warranty date has not been reached Ifthe end of warranty date has been reached purchase a new ink cartridge Ifthe end of warranty date has not been reached conta
58. does not cover HP ink products that have been refilled remanufactured refurbished misused or tampered with During the warranty period the product is covered as long as the HP ink is not depleted and the end of warranty date has not been reached The end of warranty date in YYYY MM DD format may be found on the product as indicated For a copy of the HP Limited Warranty Statement see the printed documentation that came with the product t 2 2 5 D 3 c gt 2 c G z a x Ink cartridge warranty information 303 Chapter 15 Support process If you have a problem follow these steps 1 Check the documentation that came with the product 2 Visit the HP online support Web site at www hp com support HP online support is available to all HP customers It is the fastest source for up to date product information and expert assistance and includes the following features e Fast access to qualified online support specialists Software and driver updates for the product Valuable product and troubleshooting information for common problems Proactive product updates support alerts and HP newsgrams that are available when you register the product 3 Call HP support Support options and availability vary by product country region and language Before you call HP support Software programs from other companies might be included with the HP All in One If you experience problems with
59. does not print Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Press the On button to turn on the product e Solution 2 Set your product as the default printer e Solution 3 Check the connection between the product and computer e Solution 4 Check that the ink cartridges are installed properly and have ink e Solution 5 Load paper in the input tray 142 Troubleshooting Solution 1 Press the On button to turn on the product Solution Look at the display on the product If the display is blank and the On button is notlit the product is turned off Make sure the power cord is firmly connected to the product and plugged into a power outlet Press the On button to turn on the product Cause The product might not have been turned on If this did not solve the issue try the next solution Solution 2 Set your product as the default printer Solution Use the system tools on your computer to change your product to be the default printer Cause You sent the print job to the default printer but this product was not the default printer If this did not solve the issue try the next solution Solution 3 Check the connection between the product and computer Solution Check the connection between the product and comp
60. dpi and color settings so you do not need to set them for each scan job 5 Follow the onscreen prompts to save the scan to your computer Scan an original to a memory card You can send the scanned image as a JPEG image to the memory card or storage device that is currently inserted This enables you to use the photo print options to print borderless prints and album pages from the scanned image 4 NOTE Ifthe HP All in One is connected to a network you can access the scanned image on a connected computer only if the memory card is being shared across the network 104 Use the scan features To save a scan to the memory card or storage device 1 Make sure your memory card is inserted into the appropriate slot on the product or a storage device is connected to the front USB port 2 Load your original print side down on the right front corner of the glass 3 Press Start Scan 4 Press the down arrow button to highlight Scan to Memory Card or Scan to USB Flash Drive and then press OK The product scans the image and saves the file to the memory card or storage device in the JPEG format Edit a scanned image You can edit a scanned image such as a photo or graphic using the software you installed with the HP All in One Using this software you can rotate or crop the image as well as adjust the brightness contrast and color saturation Related topics Use the HP Photosmart Software on page 15 Edit a sc
61. e Solution 4 Align the printer Solution 1 Check the print settings Solution Check the print settings Check the paper type setting to make sure it matches the type of paper loaded in the input tray Check the print quality setting and make sure it is not set too low Print the image with a high print quality setting such as Best or Maximum dpi E m c oO n gt fo 4 3 For more information see Set the paper type for printing on page 75 Change the print speed or quality on page 76 Print using Maximum dpi on page 82 Cause The paper type or print quality settings were set incorrectly If this did not solve the issue try the next solution 170 Troubleshooting Solution 2 Use a higher quality image Solution Use a higher resolution image If you are printing a photo or graphic and the resolution is too low it will be blurry or fuzzy when printed If a digital photo or rasterized graphic has been resized it can be blurry or fuzzy when printed Cause The resolution of the image was low If this did not solve the issue try the next solution Solution 3 Print the image in a smaller size Solution Reduce the size of the image and then print it If you are printing a photo or graphic and the print size is set too high it will be blurry or fuzzy when printed If a digital photo or rasterized graphic has been resized it can be blurry
62. edges are jagged The product prints slowly Wrong inaccurate or bleeding colors If your printout has one of the following print quality problems try the solutions in this section for help Colors look different than what you expected For example the colors in your graphic or photo look one way on your computer Screen but print out differently or magenta was replaced with cyan in your printout Colors run into each other or look like they are smeared on the page The edges might have a feathering appearance instead of being sharp and defined Try the following solutions ifthe colors appear wrong inaccurate or bleed into each other e Solution 1 Make sure you are using genuine HP ink cartridges e Solution 2 Check the paper loaded in the input tray e Solution 3 Check the paper type e Solution 4 Check the ink levels e Solution 5 Check the print settings e Solution 6 Align the printer e Solution 7 Clean the printhead e Solution 8 Contact HP support Solution 1 Make sure you are using genuine HP ink cartridges Solution Check to see if your ink cartridges are genuine HP ink cartridges HP recommends that you use genuine HP ink cartridges Genuine HP ink cartridges are designed and tested with HP printers to help you easily produce great results time after time NOTE HP cannot guarantee the quality or reliability of non HP supplies Product service or repairs requ
63. error message and then press the tab on the ink cartridge to release it from the slot E x ie c Er o N e E 296 Troubleshooting Hold the ink cartridge by its sides with the bottom pointing up and locate the electrical contacts on the ink cartridge The electrical contacts are four small rectangles of copper or gold colored metal on the bottom of the ink cartridge Ink window 2 Electrical contacts Wipe the contacts with a dry swab or lint free cloth A CAUTION Be careful not to move any ink or other debris onto the clear plastic ink window next to the contacts On the inside of the product locate the contacts in the printhead The contacts look like a set of four copper or gold colored pins positioned to meet the contacts on the ink cartridge Use a dry swab or lint free cloth to wipe the contacts Reinstall the ink cartridge e7 c E fe fe lt vo E a S o x Errors 297 E x e c Er o N gt fe El vo Chapter 14 9 Close the ink cartridge door and check if the error message has gone away 10 If you still receive the error message turn the product off and then on again Check to see if your ink cartridge is still under warranty and the end of warranty date has not been reached Ifthe end of warranty date has been reached purchase a new ink cartridge Ifthe end of warranty date has not been reached contac
64. finger To clean the printhead a Lightly dampen a clean lint free cloth and wipe the electrical contact area from the bottom to the top Do not go past the edge between the nozzles and the electrical contacts Clean until no new ink shows on the cloth o o iz m 2 2 gt o b He Errors 281 Chapter 14 b Usea fresh lightly dampened lint free cloth to wipe any accumulated ink and debris from the edge between the nozzles and the contacts c Useafresh lightly dampened lint free cloth to wipe the plastic ramps on both sides of the nozzles Wipe away from the nozzles d Wipe the previously cleaned areas dry with a dry lint free cloth before proceeding to the next step 7 Clean the electrical contacts inside the product To clean the electrical contacts in the product a Lightly dampen a clean lint free cloth with bottled or distilled water b Clean the electrical contacts in the product by wiping with the cloth from top to bottom Use as many fresh clean cloths as necessary Clean until no ink shows on the cloth j Er D o 2 O o E t 282 Troubleshooting c Wipe the area dry with a dry lint free cloth before proceeding to the next step 8 Make sure the latch handle is raised and then reinsert the printhead 9 Carefully lower the latch handle B NOTE Make sure you lower the latch handle before reinserting the ink cartridges Leaving the latc
65. group of addresses on labels or envelopes 1 2 Print a test page on plain paper first Place the test page on top of the label sheet or envelope and hold both up to the light Check the spacing for each block of text Make adjustments as needed Load the labels or envelopes into the main input tray A CAUTION Do notuse envelopes with clasps or windows They can get stuck in the rollers and cause paper jams Slide the paper width guide inward against the stack of labels or envelopes until the guide stops If you are printing on envelopes do the following a Display the print settings and click the Features tab b Inthe Resizing Options area click the appropriate envelope size in the Size list Click OK and then click Print or OK in the Print dialog box Print a poster You can create a poster by printing a document on multiple pages The HP All in One prints dotted lines on some pages to indicate where to trim the pages before taping them together To print a poster 1 2 3 4 gi Make sure you have paper loaded in the input tray On the File menu in your software application click Print Make sure the product is the selected printer Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences Click the Advanced tab Expand Document Optio
66. happens Solution If the installation does not run automatically you can start it manually To start the installation from a Windows computer 1 From the Windows Start menu click Run or click Accessories and then Run 2 In the Run dialog box enter d setup exe and then click OK If your CD ROM drive is not assigned to drive letter D enter the appropriate drive letter Cause The installation failed to run automatically The Minimum System Checks screen appears Solution Click Details to see what the specific problem is and then correct the problem before attempting to install the software Cause Your system did not meet the minimum requirements to install the software E Em c oO a gt fe z E Q A red X appears on the USB connect prompt Solution Check that the product is turned on and then try the USB connection again To retry the USB connection 1 Verify that the USB cable is set up properly as follows Unplug the USB cable and plug it in again or try plugging the USB cable into a different USB port Do not attach the USB cable to a keyboard 144 Troubleshooting e Verify that the USB cable is 3 meters 9 8 feet or less in length If you have several USB devices attached to your computer you might want to unplug the other devices during the installation 2 Unplug the product power cord and then plug it in again 3 Verify that the USB cable and power cord are plug
67. have a new ink cartridge available before removing the old ink cartridge Do not leave the ink cartridge outside of the product for an extended period of time This can result in damage to both the product and the ink cartridge Work with ink cartridges 129 Chapter 12 To replace the ink cartridges 1 Make sure the product is turned on 2 Openthe ink cartridge access door by lifting from the front right of the product until the door locks into place E S 2 3 E gt D as v 2 T 5 n fe 3 D The print carriage moves to the center of the product NOTE Wait until the print carriage stops moving before proceeding 3 Press the tab on the front of the ink cartridge to release it and then remove it from the slot 4 Remove the new ink cartridge from its packaging by pulling the orange pull tab straight back to remove the plastic wrap from the ink cartridge NOTE Make sure you remove the plastic wrap from the ink cartridge before installing it in the product or printing will fail 124 Maintain the HP All in One 9 Ed a p E g oO 6 Using the colored shaped icons for help slide the ink cartridge into the empty slot until it clicks into place and is seated firmly in the slot A CAUTION Do not lift the latch handle on the print carriage to install the ink cartridges Doing so can result in incorrectly seated ink cartridges and printing proble
68. huolehtia siit et h vitett v laite toimitetaan s hk ja elektroniikkalaiteromun ker yspisteeseen H vilett vien laitteiden erillinen ker ys ja kierr tys s st luonnonvaroja N in toimimalla varmistetaan my s et kierr tys tapahtuu tavalla joka suojelee ihmisten terveytt ja ymp rist Saat tarvittaessa lis tieloja j tteiden kierr iyspaikoista paikallisilta viranomaisilta atey cil tai tuotteen j lleenmyyj lt An ppiwn yonerav guetu v omy Eupandixi Evoon To nap v aupfiodo orov eEon iqud am ouokeuaoia rou unoscixv ti n ro npoi v aur Sev np na va nerayrci pad pe Xa orkiax anopplypara AvriGera cuG vr aac eivai va anopplyer nic xpnores ouoxtuic oz pia kaBoproytvr pov da auMoris anoppiii ruv yia mv avaKiKhwon yprorou nexrpico kar n ktpoviro skonNiopo H yupreri cuXoyr Kat LGANI vuv prn cuoc Oa APEA on DICEN vuv queni nopuy Kar om Staopabien cn ba VOKADON pr TIEA DANO dare Va poorer uyeer ny avOp nuiv Kat ro nepi Tia nepioobrepes n rpogopite oyenk pe ro no pnopeire va anoppiyere nc xpnorec OUOKEU G yia aVAKUKhwON ENIKOIVUV OTE pt TIG KATA r nouc app bitc apyts f pe To Kar ompa an ro onolo ayopdoare ro npoi v A hullad kanyagok kezel se a mag nh ztart sokban az Eur pai Uni ban Ez a szimb lum amely a term ken vagy annak csomagol s n van felt ntetve azt jelzi hogy a term k nem kezelhel egy tt az egy b h zlart si hullad kkal Az On feladata hogy a
69. in the list a Select Enter a New Network Name SSID If necessary use the down arrow button to highlight it and then press OK The visual keyboard appears b Enter the SSID Use the arrow buttons on the control panel to highlight a letter or number on the visual keyboard and then press OK to select it 2 5 2 o 0 2 e 5 it NOTE You must enter the exact uppercase capital and lowercase small letters Otherwise the wireless connection will fail c When you are finished entering the new SSID use the arrow buttons to highlight Done on the visual keyboard and then press OK d Press the down arrow button until Infrastructure is highlighted and then press OK e Press the down arrow button until WEP encryption or WPA encryption is highlighted and then press OK If you do not want to use WEP encryption press the down arrow button until No my network does not use encryption is highlighted and then press OK Go to step 7 6 If prompted enter your WPA or WEP key as follows a Use the arrow buttons to highlight a letter or number on the visual keyboard and then press OK to select it NOTE You must enter the exact uppercase capital and lowercase small letters Otherwise the wireless connection will fail b When you are finished entering the WPA or WEP key use the arrow buttons to highlight Done on the visual keyboard c Press OK to confirm The product will attempt to connect to the
70. is already connected to a computer on a network for each additional computer you must install the HP Photosmart Software During installation of a wireless connection the software will discover the SSID network name of the existing network Once you have set up the HP All in One on the network you will not need to configure it again when you add additional computers EA NOTE You can connect the HP All in One to either a wireless or wired network but not both at the same time Related topics Install the software for a network connection on page 34 Change the HP All in One from a USB connection to a network connection If you first install the HP All in One with a USB connection you can later change to either a wireless or Ethernet network connection If you already understand how to connect to a network you can use the general directions below 4 NOTE For optimal performance and security in your wireless network use an access point such as a wireless router to connect the HP All in One To change a USB connection to a wired Ethernet connection 1 Unplug the USB connection from the back of the product 2 Connect an Ethernet cable from the Ethernet port on the back of the product to an available Ethernet port on the router or switch Connect to a computer 35 m zi 7 ET o A o Chapter 4 3 Install the software for a network connection choose Add a product and then choose
71. k sz l k hullad kanyagait ejoste olyan kijel amp li gy ji helyre amely az elektromos hullad kanyagok s az elekonikus berendez sek jrahasznos i s val foglalkozik A hullad kanyagok elk l nitetf gy jt se s jrahasznos t sa hozz j rul a term szeti er forr sok meg rz s hez egy ttal azt is biztos tja hogy a hullad k jrahasznos t sa az szs gre s a kdmyezetre nem rialmas m don t rt nik Ha t j koztat st szeretne kapni azokr l a helyekr l ahol leadhatja jrahasznosil sra a hullad kanyagokat forduljon a helyi nkorm nyzathoz a haziart si hullad k begy jt s vel foglalkoz v llalathoz vagy a term k forgalmaz j hoz Lietot ju atbr vo an s no nederig m ier c m Eiropas Savien bas priv taj s m jsaimniec b s is simbols uz ier ces vai tas iepakojuma nor da ka o ier ci nedr kst izmest kop ar p r jiem majsaimniecibas atkritumiem J s esat atbild gs par atbr vo anos no nederi to nododot nor d taj sav k anas viet lai tiktu veikta neder g elektrisk un elektronisk apr kojuma otrreiz j p rstr de Speciala nederigas ierices sav k ana un otrreiz j p rstr de paliz kupit dabas Fesirsus un nedrotina fadu olreizajo porshodi kas sarg cllvela veselibu un apk rt jo vidi Lai ieguly papildu inbmacio par o kyr ohreizajai porsrodet var nog d t nederigo ierici l dzu sazinieties ar viet jo pa vald bu m jsaimniec bas atkritumu sav k anas dienestu vai v
72. memory card and displays the first photo stored on the memory card Cause There were two or more memory cards inserted into the product at the same time If this did not solve the issue try the next solution Solution 2 Remove the memory card and reinsert it correctly Solution Remove the memory card and reinsert it correctly The label of the memory card faces up and should be readable as you insert it into the slot Cause You had inserted the memory card backwards or upside down If this did not solve the issue try the next solution Solution 3 Push the memory card all the way forward Solution Remove the memory card and reinsert it in the memory card slot until it stops Cause You had not fully inserted the memory card Cannot crop Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved toy Iz E te lt vo 2 Q S o LT e Solution 1 Close some applications or restart your computer e Solution 2 Empty the Recycle Bin on your desktop Solution 1 Close some applications or restart your computer Solution Close all unnecessary applications This includes applications that run in the background such as screensavers and virus checkers If you turn off your virus checker remember to turn it back on after
73. network profile on your computer as described here 1 In the Control Panel double click Network Connections 2 Onthe Network Connections window right click the Wireless Network Connection If you see Enable on the pop up menu select it Otherwise if you see Disable on the menu the wireless connection is already enabled 3 Right click the Wireless Network Connection icon and then click Properties 4 Click the Wireless Networks tab Connect to a computer 31 Chapter 4 5 Select the Use Windows to configure my wireless network settings check box 6 Click Add and then do the following a In Network name SSID box type in a unique network name of your choice NOTE The network name is case sensitive so it is important to remember any uppercase capital and lowercase small letters b Ifthere is a Network Authentication list select Open Otherwise go to the next step c In the Data encryption list select WEP Bf NOTE Itis possible to create a network that does not use a WEP key However HP recommends using a WEP key in order to secure your network m z 7 Er o t og o d Make sure that the check box is not selected next to The key is provided for me automatically If it is selected click the check box to clear it e In the Network key box type a WEP key that has exactly 5 or exactly 13 alphanumeric ASCII characters For example if you enter 5 characters you might enter A
74. on the network e None No encryption is in use e 64 bit WEP A 5 character or 10 hex digit WEP key is in use 128 bit WEP A 13 character or 26 hex digit WEP key is in use e WPA AES Advanced Encryption Standard encryption is in use This is an encryption algorithm for securing sensitive but unclassified material by US Government agencies WPA TKIP Temporal Key Integrity Protocol an advanced encryption protocol is in use e Automatic AES or TKIP is in use e Not applicable This parameter does not apply to this network type WEP aims to provide security by encrypting data over radio waves so that it is protected as it is transmitted from one end point to another This security method is common on wireless networks Connect to a computer 47 m z 7 ET o t a o Chapter 4 48 continued Parameter Access Point HW Address Description The hardware address of the wireless router or access point on the network to which the HP All in One is connected e MAC address The unique MAC Media Access Control hardware address of the access point Not applicable This parameter does not apply to this network type Total Packets transmitted The number of packets transmitted by the HP All in One without error since it has been turned on The counter clears after the HP All in One is turned off When a message is transmitted over a packet switching network it is broken up into packet
75. point for the recycling of waste electrical and electronic equipment The separate collection and recycling of your waste equipment athe ime of disposal wil help Jo conserve nolui resources and ensure fat i recycled in a mannar thed protec human heal and fne ervitontier For more intemation abont Whore you can drop off your waste equipment for recycling please contact your local city office your household waste disposal service or the shop where you purchased the product Evacuation des quipements usag s par les utilisateurs dans les foyers priv s au sein de l Union europ enne la pr sence de ce symbole sur le produit ou sur son emballage indique que vous ne pouvez pas vous d barrasser de ce produit de la m me facon que vos d chets courants Au contraire vous les responsable de l vacuation de vos quipements usag s el cet effet vous tes tenu de les remettre un point de collecte agr pour le recyclage des quipements lectriques et lectroniques usag s Le tri l vacuation et le recyclage s par s de vos quipements usag s permettent de pr server les ressources naturelles et de s assurer que ces quipements sont recycl s dans le respect de la sant humaine et de l environnement Pour plus d informations sur les lieux de collecte des quipements usag s veuillez contacter votre mairie votre service de traitement des d chets m nagers ou le magasin o vous avez achet le produit Entsorgung von Elektroger ten durch
76. printing 1 Make sure you have paper loaded in the input tray 2 Onthe File menu in your software application click Print 3 Make sure the product is the selected printer 4 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences Click the Features tab In the Basic Options area from the Paper Type drop down list select More 7 Select the type of paper that you have loaded and then click OK 9t View the print resolution The printer software displays the print resolution in dots per inch dpi The dpi varies according to the paper type and print quality that you select in the printer software Change the print settings for the current job TS Chapter 7 To view the print resolution 1 Make sure you have paper loaded in the input tray 2 Onthe File menu in your software application click Print 3 Make sure the product is the selected printer 4 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences Click the Features tab In the Paper Type drop down list select the type of paper that you have loaded 7 Inthe Print Quality drop down list select the appropriate print quality setting for your project 8 Click the Resolution button to view the print res
77. product Internet connection if applicable Cause The cables were not connected properly If this did not solve the issue try the next solution Solution 2 Check the LAN card set up Solution Make sure that your LAN card is set up properly To check your LAN card Windows Vista 1 Onthe Windows taskbar click Start Computer and then click Properties 2 Click Device Manager 3 Make sure your card shows up under Network Adapters 4 Referto the documentation that came with your card To check your LAN card Windows XP 1 Right click My Computer 2 In the System Properties dialog box click the Hardware tab 3 Click Device Manager 4 Make sure your card shows up under Network Adapters 5 Referto the documentation that came with your card Cause Your computer s Local Area Network card LAN card was not set up properly If this did not solve the issue try the next solution x fe c Er oO n e fe El vo Solution 3 Check the active network connection Solution Check to see if you have an active network connection To see if you have an active network connection A Check the two Ethernet indicator lights on the top and bottom of the RJ 45 Ethernet jack on the back of the product The lights indicate the following a Top light If this light is a solid green the product is properly connected to the network and communications have been established If the top light is off there is
78. product ships with the predefined name of Photosmart C6300 4 Usethe visual keyboard to enter a new name 5 When you have finished entering a name for the product press OK The name you entered will appear on your Bluetooth device when you connect to the product to print 6 Press OK to exit the Setup menu Related topics Enter text using the visual keyboard on page 14 Connect to a Bluetooth device 53 m 7 ET 7 t og o Chapter 4 Set Bluetooth security for the HP All in One You can enable the product security settings through the Bluetooth menu on the HP All in One From the Bluetooth menu you can Ensure passkey authentication prior to someone printing to the HP All in One from a Bluetooth device Makethe HP All in One visible or invisible to Bluetooth devices that are within range This section contains the following topics e Setthe security level Set the HP All in One to be invisible to Bluetooth devices Set the security level You can set the security level of the HP All in One to either Low or High The default security setting is Low Low level security does not require authentication Low does not support authentication No passkey is required and any Bluetooth device within range can print to the HP All in One This is the default security setting High supports authentication You will need to enter a passkey before printing to the HP All in One f NOTE
79. provided with the firewall software Cause A firewall anti virus or anti spyware application was preventing the product from accessing your computer If this did not solve the issue try the next solution Solution 3 Temporarily disable the open Virtual Private Network VPN session toy Iz E lt vo 2 Q z o LI Solution Temporarily disable the VPN before proceeding with the installation Bf NOTE The product functionality will be limited during VPN sessions Cause An open VPN was preventing the product from accessing your computer Network troubleshooting 157 E E c oO v P fo z E Chapter 14 Paper jams To help avoid paper jams follow these guidelines 158 Remove printed papers from the output tray frequently Prevent curled or wrinkled photo paper by storing all unused photo paper flat in a resealable bag Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn Do not combine different paper types and paper sizes in the input tray the entire stack of paper in the input tray must be the same size and type Adjust the paper width guide in the input tray to fit snugly against all paper Make sure the paper width guide does not bend the paper in the input tray Do not force paper too far forward in the input tray Use paper types that are recommended for the product This section contains the following topics
80. radio on your computer However an ad hoc connection may result in a lower level of network security and possibly reduced performance when compared to an infrastructure network connection using a wireless router or access point 2 2 o 0 z e 5 it To set up the HP All in One on a wireless ad See this section hoc network you need to do the following First collect all of the required materials What you need for an ad hoc network on page 31 Next prepare your computer by creating a network profile Create a network profile fora Windows Vista or Windows XP computer on page 31 Create a network profile for other operating systems on page 32 Connect to a wireless ad hoc network on page 33 Next run the Wireless Setup Wizard Install the software for a network connection on page 34 Finally install the software What you need for an ad hoc network To connect the HP All in One to a Windows computer with an ad hoc connection the computer must have a wireless network adapter and an ad hoc profile Create a network profile for a Windows Vista or Windows XP computer Prepare your computer for an ad hoc connection by creating a network profile To create a network profile Ef NOTE The product comes configured with a network profile with hpsetup as the network name SSID However for security and privacy HP recommends you create a new
81. remains in the product For more information see Clear paper jams on page 158 Cause The product had a paper jam If this did not solve the issue try the next solution 180 Troubleshooting Solution 8 Make sure the print carriage can move freely Solution Unplug the power cable if it is not already unplugged Check to see if the print carriage will move freely from one side of the printer to the other Do not try to force it to move if itis hung up on something A CAUTION Be careful not to force the print carriage If the carriage is stuck forcing it to move will damage the printer For more information see Carriage stall on page 206 Cause The print carriage had stalled If this did not solve the issue try the next solution Solution 9 Check the connection from the product to your computer Solution Check the connection from the product to your computer Verify that the USB cable is securely plugged into the USB port on the back of the product Make sure the other end of the USB cable is plugged into a USB port on your computer After the cable is connected properly turn off the product and then on again If the product is connected to the computer through a wired wireless or Bluetooth connection make sure that the respective connections are active and the prodict is turned on D cesar toy Iz E te vo 2 Q S LT If the connections are secure and nothing
82. report Solution Print a printer status report to see if the product can print To print a printer status report 1 Load letter or A4 unused plain white paper into the input tray 2 Press Setup A 3 Press the down arrow button to highlight Tools and then press OK 4 Press the down arrow button to highlight Printer Status Report and then press OK The product prints a status report If the printer status report fails to print make sure you set up the product properly See the Start Here guide that came with the product for information about setting it up Cause The product was not set up properly If this did not solve the issue try the next solution Troubleshooting Solution 2 Clear the print queue Solution Restart your computer to clear the print queue To clear the print queue 1 Restart your computer 2 After the computer has restarted check the print queue a Depending upon your operating system do one of the following Windows Vista On the Windows taskbar click Start click Control Panel and then click Printers Windows XP On the Windows taskbar click Start click Control Panel and then click Printers and Faxes b Double click the icon for your product to open the print queue If there are no print jobs pending the issue might have been resolved 3 Try to print again Cause The computer needed to be restarted to clear the print queue If this did not solve the issue try the next so
83. side back front or top 2 5 Led 2 5 E D T U 2 5 e D Related topics Check the estimated ink levels on page 122 e Clean the printhead on page 127 Check the estimated ink levels You can easily check the ink supply level to determine how soon you might need to replace an ink cartridge The ink supply level shows an estimate of the amount of ink remaining in the ink cartridges 4 NOTE Ifyouhaveinstalled a refilled or remanufactured cartridge or a cartridge that has been used in another printer the ink level indicator might be inaccurate or unavailable NOTE Ink level warnings and indicators provide estimates for planning purposes only When you receive a low ink warning message consider having a replacement cartridge available to avoid possible printing delays You do not have to replace the cartridges until the print quality is unacceptable NOTE Ink from the cartridges is used in the printing process in a number of different ways including in the initialization process which prepares the product and cartridges for printing and in printhead servicing which keeps print nozzles clear and ink flowing smoothly In addition some residual ink is left in the cartridge after itis used For more information see www hp com go inkusage 122 Maintain the HP All in One To check the ink levels from the control panel 1 Press Setup A 2 Press the down arrow button to highlight Tool
84. still see firewall pop up messages you must always accept or allow the pop up messages For more information see the documentation provided with the firewall software Cause Afirewall anti virus or anti spyware application was preventing the product from accessing your computer 152 Troubleshooting If this did not solve the issue try the next solution Solution 5 Disable the Virtual Private Network VPN Solution Try temporarily disabling the VPN before proceeding with the installation NOTE The product is not accessible during VPN sessions However print jobs are saved in the print queue When you exit the VPN session print jobs in the print queue will be printed Cause A VPN was preventing the product from accessing your computer Wireless setup troubleshooting This section addresses problems you might encounter setting up a network Check the device display for specific error messages This section contains the following topics During wireless network setup you do not see the SSID network name displayed Weak signal Cannot connect to network during setup Invalid WEP key during wireless setup e Invalid passphrase during wireless setup The Printer not Found screen appears during installation During wireless network setup you do not see the SSID network name displayed Try the following solutions to resolve the issue Solutions are listed in order with the most likely solutio
85. the document Solution 3 Load the stack of papers correctly Solution 4 Try printing with borders Solution 1 Check the margin settings Solution Check the printer margins Make sure the margin settings for the document do not exceed the printable area of the product To check your margin settings 1 Preview your print job before sending it to the product In most software applications click the File menu and then click Print Preview 2 Checkthe margins The product uses the margins you have set in your software application as long as they are greater than the minimum margins the product supports For more information about setting margins in your software application see the documentation that came with the software 3 Cancel the print job if the margins are not satisfactory and then adjust the margins in your software application Cause The margins were not set correctly in your software application If this did not solve the issue try the next solution Solution 2 Check the layout of the document Solution Make sure the layout of the document you are trying to print fits on a paper size supported by the product To preview the print layout 1 Load the correct paper size into the input tray 2 Preview your print job before sending it to the product In most software applications click the File menu and then click Print Preview 3 Check the graphics in the document to make sure that the current siz
86. the light blue gray or brown hues in your image do not print at the bottom of the page For more information see Change the page orientation on page 76 Cause The photo image had odd hues printed near the bottom of the page Printouts have horizontal streaks or lines Try the following solutions if your printout has lines streaks or marks on it that run across the width of the page Solution 1 Make sure the paper is loaded correctly Solution 2 Use a higher print quality setting Solution 3 Align the printer Solution 4 Clean the printhead Solution 5 Check the ink levels Solution 6 Contact HP support 166 Troubleshooting Solution 1 Make sure the paper is loaded correctly Solution Make sure that the paper is loaded correctly in the input tray For more information see Load paper on page 63 Cause The paper was not loaded correctly If this did not solve the issue try the next solution Solution 2 Use a higher print quality setting Solution Check the print quality setting and make sure it is not set too low Print the image with a high print quality setting such as Best or Maximum dpi For more information see Change the print speed or quality on page 76 Print using Maximum dpi on page 82 Cause The print quality or copy setting on the product was set too low If this did not solve the issue try the next solution Solution 3 Align the printer Solut
87. the respective connections are turned on and active and the product is turned on P MES Cause The product was not connected to the computer Improper shutdown Solution Press the On button to turn the product on and off Cause The last time the product was used it was not turned off properly If the product is turned off by turning off the switch on a power strip or by using a wall switch the product can be damaged Two way communication lost Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Turn on the product e Solution 2 Connect the product to the computer 256 Troubleshooting Solution 1 Turn on the product Solution Look at the display on the product If the display is blank and the On button is not lit the product is turned off Make sure the power cord is firmly connected to the product and plugged into a power outlet Press the On button to turn on the product Cause The product was turned off If this did not solve the issue try the next solution Solution 2 Connect the product to the computer Solution If the product is not properly connected to the computer communication errors can occur Make sure the USB cable is securely connected to the product and t
88. then click Shop for Supplies To order HP printing supplies through the HP Solution Center 1 In the HP Solution Center click Settings point to Print Settings and then click Printer Toolbox NOTE You can also open the Printer Toolbox from the Print Properties dialog box In the Print Properties dialog box click the Features tab and then click the Printer Services button 2 Click the Estimated Ink Levels tab 3 Click Ink Cartridge Ordering Information The ink cartridge reorder numbers appear 4 Click Order Online HP sends detailed printer information including model number serial number and ink supply levels to an authorized online reseller The supplies you need are preselected you can change quantities add or remove items and then check out Shop for ink supplies 137 7 2 2 E 7 x k o lt 7 Chapter 13 n 7 xe j gt n cz xo E n 138 Shop for ink supplies 14 Troubleshooting This section contains the following topics View the Readme file Setup troubleshooting Network troubleshooting Paper jams Print quality troubleshooting Print troubleshooting Memory card troubleshooting Scan troubleshooting Copy troubleshooting Errors View the Readme file You can refer to the Readme file for information on system requirements and possible installation problems You can access the Readme file by clicking
89. then double click Services In the right pane right click Lexbceserver and then click Properties On the General tab in the Service status area click Stop From the Startup type drop down menu select Disabled and then click OK f Click OK to close the dialog box 5 Backup the Registry oaos A CAUTION Incorrectly editing the registry might severely damage your system Before making changes to the registry back up valuable data on the computer To back up the Registry a On the Windows taskbar click Start b Depending on your operating system do one of the following n Windows Vista In Start Search type regedit and then press Enter When the User Account Control dialog box appears click Continue n Windows XP Click Run When the Run dialog box appears type regedit and then press Enter The Registry Editor appears E E c oO v P fo z E Q c Inthe Registry Editor select My Computer d With My Computer highlighted click File and then click Export e Browse to a storage location that is easy for you to remember for example My Documents or Desktop f In the Export Range area select All 216 Troubleshooting g Enter a filename for the backed up Registry HP suggests naming the file with the current date for example Registry Backup 04 01 O7 h Click Save to save the Registry 6 Editthe registry To edit the Registry a Select the HKEY LOCAL MACHINE System
90. to print improperly Do not combine different paper types and paper sizes in the input tray the entire stack of paper in the input tray must be the same size and type Store printed photos under glass or in a storage book to prevent bleeding over time from high humidity For more information see Set the paper type for printing on page 75 Set the paper size on page 74 E E c oO a gt fe z E Q Cause The print setting for the print job did not match the paper type or size loaded in the product Wrong paper width Solution Change the print setting or load the appropriate paper in the input tray For more information see Information on paper on page 159 Change the print settings for the current job on page 74 Load paper on page 63 254 Troubleshooting Cause The print setting chosen for the print job did not match the paper loaded in the product Power and connection messages The following is a list of power and connection related error messages e Product not found Communication test failed e Improper shutdown Two way communication lost Product not found Solution If the product is not properly connected to the computer communication errors can occur Make sure the USB cable is securely connected to the product and the computer as shown below If the product is connected to the computer through a wired wireless or bluetooth co
91. to refer to one another IP Address The IP address of the domain name server Not Specified The IP address is not specified or the device is initializing NOTE Check to see if a DNS IP address appears on the network configuration page If no address is shown obtain the DNS IP address from your Internet service provider ISP Wireless Status Status of the wireless network e Connected The HP All in One is connected to a wireless LAN and everything is working e Disconnected The HP All in One is not connected to the wireless LAN due to incorrect settings such as the wrong WEP key the HP All in One is out of range or an Ethernet cable is plugged in and connected to an active network Disabled The radio is turned off Not applicable This parameter does not apply to this network type Communication Mode An IEEE 802 11 networking framework in which devices or stations communicate with each other Infrastructure The HP All in One communicates with other network devices through a wireless access point such as a wireless router or base station Ad hoc The HP All in One communicates directly with each device on the network No wireless router or access point is used This is also called a peer to peer network Not applicable This parameter does not apply to this network type Network Name SSID Service Set Identifier A unique identifier up to 32 characters that differentiates one wirele
92. trouble scanning remove the following additional applications from the Add Remove Programs list if they are present A CAUTION If the computer is manufactured by HP or Compaq do not remove any applications other than those listed below HP Imaging device functions HP Document Viewer HP Photosmart Essential HP Image Zone HP Photo and imaging gallery HP Photosmart Officejet Deskjet with product name and software version number HP Software update HP Share to web e HP Solution Center HP Director HP Memories Disk Greeting Card Creator 32 Cause There might have been a problem when you originally installed the HP Photosmart Software If this did not solve the issue try the next solution Solution 6 Contact HP support for service Solution f you have completed all of the steps provided in the previous solutions and are still having a problem contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for technical support Cause You might need assistance to enable the product or software to function properly E E c oO v gt fo z E Missing HP Photosmart Software Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until th
93. tutela della salute Per ulteriori informazioni sui punti di raccolta delle apparecchiature da rotiamare contattare il proprio comune di residenza il servizio di smaltimento dei rifiuti locale o il negozio presso il quale stato acquistato il prodotto Eliminaci n de residuos de aparatos el ctricos y electr nicos por parte de usuarios dom sticos en la Uni n Europea Este simbolo en el producto o en ef embalaje indica que no se puede desechar el producto junto con los residuos dom sticos Por el contrario si debe eliminar este tipo de residuo es responsabilidad del usuario entregarlo en un punto de recogida designado de reciclado de aparatos electr nicos y el ctricos El reciclaje y la recogida por separado de estos residuos en el momanto de la eliminaci n eyudor a preservar recursos naturales y a garanfizar que el reside prole la salud y el medio ambiente Si desea informacion adicional sobre los lugares donde puede dejar estos residuos para su reciclado p ngase en conlacto con las autoridades locales de su ciudad con el servicio de gesti n de residuos dom sticos o con la fienda donde cdquina el producto Likvidace vyslou il ho za zen u ivateli v dom cnosti v zemich EU Tato zna ka na produktu nebo na jeho obalu ozna uje e tento produkt nesm b t likvidov n prost m vyhozen m do b n ho domovn ho odpadu Odpov d te za to e vyslou il za zen bude pled no k likvidaci do stanoven ch sich mist ur en ch k
94. view and manage network settings If you want to Connect to a wired Ethernet network See this section Set up the HP All in One on a wired Ethernet network on page 25 Connect to a wireless network with a wireless router infrastructure Set up the HP All in One on an integrated wireless WLAN 802 11 network on page 27 Connect directly to a wireless capable computer without a wireless router ad hoc Set up the HP All in One using an ad hoc wireless connection on page 30 Install the HP Photosmart Software for use in a networked environment Install the software for a network connection on page 34 Add connections to more computers on the network Change the HP All in One from a USB connection to a network connection NOTE Use the instructions in this section if you first installed the HP All in One with a USB connection and you now want to change to either a wireless or Ethernet network connection Connect to additional computers on a network on page 35 Change the HP All in One from a USB connection to a network connection on page 35 View or change the network settings Manage your network settings on page 36 Find troubleshooting information Network troubleshooting on page 149 Learn what a specific networking term means Network glossary on page 48 4 NOTE You can connect the HP All in One to either a wire
95. visual keyboard appears b Enter the SSID Use the arrow buttons on the control panel to highlight a letter or number on the visual keyboard and then press OK to select it E NOTE You must enter the exact uppercase capital and lowercase small letters Otherwise the wireless connection will fail c When you are finished entering the new SSID use the arrow buttons to highlight Done on the visual keyboard and then press OK XK TIP If the product is unable to discover the network based on the network name you entered you will see the following prompts You may want to move the product closer to the computer and try running the Wireless Setup Wizard again to automatically discover the network Connect to a computer 39 Chapter 4 d Press the down arrow button until Ad Hoc is highlighted and then press OK e Press the down arrow button until Yes my network uses WEP encryption is highlighted and then press OK The visual keyboard displays If you do not want to use WEP encryption press the down arrow button until No my network does not use encryption is highlighted and then press OK Go to step 7 6 If prompted enter your WEP key as follows Otherwise go to step 7 a Usethe arrow buttons to highlight a letter or number on the visual keyboard and then press OK to select it f NOTE You must enter the exact uppercase capital and lowercase small letters Otherwise the wireless connection will fail
96. which of the HP All in One IP address bits identify the network and subnet and which bits identify the product itself NOTE Itis recommended that the HP All in One and the computers that use it all reside on the same subnet Default Gateway A node on a network that serves as an entrance to another network A node in this instance can be a computer or some other product NOTE The address of the default gateway is assigned by the installation software Configuration Source The protocol used to assign the IP address to the HP All in One AutolP The installation software automatically determines the configuration parameters DHCP The configuration parameters are supplied by a dynamic host configuration protocol DHCP server on the network On small networks this could be a router Connect to a computer 45 2 2 o 0 e E it Chapter 4 m 7 ET o t og o 46 continued Parameter Description e Manual The configuration parameters are set manually such as a static IP address Not Specified The mode used when the HP All in One is initializing DNS server The IP address of the domain name service DNS for the network When you use the Web or send an e mail message you use a domain name to do it For example the URL http www hp com contains the domain name hp com The DNS on the Internet translates the domain name into an IP address Products use the IP addresses
97. with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Notice to users in Korea AH amp AL eru Ba 7I7l ol 7 7 z gie Sez UAT Ye 538 HE 772A FAASUME SE LE AISA ASE T UELH VCCI Class B compliance statement for users in Japan CORB PRUBRES SERBS AEM AMBSA VCCI 0E RO 77A BERRMRECT CORB RERA CHATSCCSZANCLTWRTAY Z OREN PVAPTLEV AY RMI L TEA na t ERRAT CEPHWETF BR RU SABC HED TIEL URW RUSZLTREW 316 Technical information Notice to users in Japan about the power cord Simi Hkn RI REBET U Sa nh 088g CE SS BK UA Noise emission statement for Germany Ger uschemission 2 w E 2 amp T LpA 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T 19 2 Toxic and hazardous substance table ABASURK RTE RTE SP mae SED 7 EEA TEDE H Fd AOE ZAKE ZAREE RAHE 0 0 0 0 0 0 EU o 0 0 0 0 0 EIE I M X 0 0 0 0 0 FIRS X o 0 0 0 0 ERE X 0 0 0 0 0 PEREDE E o 0 0 0 0 0 Rae X 0 0 0 0 0 Tf X X Q 0 0 0 MAME X 0 o 0 0 0 EXE X 0 0 0 0 0 Ez XI AS o 0 0 0 0 0 2M X 0 0 0 0 0 0 HALRB MAY HERE UG EWR SBITSIT11363 2006 H RAS X BREAN H EL E US HeSmXxTUBSSSUm SE5mTSJT11363 20
98. with RSS 210 and RSS GEN of Industry Canada Utiliser l int rieur Le pr sent appareil num rique n met pas de bruit radio lectrique d passant les limites applicables aux appareils num riques de la classe B prescrites dans le R glement sur le brouillage radio lectrique dict par le minist re des Communications du Canada le composant RF interne est conforme a la norme RSS210 and RSS GEN d Industrie Canada Regulatory wireless statements 319 E 4 Q z zi I2 2e 5 3 3 to e E Chapter 16 European Union regulatory notice European Union Regulatory Notice Products bearing the CE marking comply with the following EU Directives e Low Voltage Directive 2006 95 EC e EMC Directive 2004 108 EC CE compliance of this product is valid only if powered with the correct CE marked AC adapter provided by HP If this product has telecommunications functionality it also complies with the essential requirements of the following EU Directive e R amp TTE Directive 1999 5 EC Compliance with these directives implies conformity to harmonized European standards European Norms that are listed in the EU Declaration of Conformity issued by HP for this product or product family This compliance is indicated by the following conformity marking placed on the product Ceo The wireless telecommunications functionality of this product may be used in the following EU and EFTA countries Austria Belgi
99. 06 BERTI PREAMRHSSMRDATH RES T EROR EERUS EE SE SE JA E Ri amp FIT fe X EESBAEBS T m Declaration of conformity European Economic Area The Declaration of Conformity in this document complies with ISO IEC 17050 1 and EN 17050 1 It identifies the product manufacturer s name and address and applicable specifications recognized in the European community Regulatory notices 317 Chapter 16 HP Photosmart C6300 All in One series declaration of conformity UJ DECLARATION OF CONFORMITY CONTE according to ISO IEC 17050 1 and EN 17050 1 Manufacturer s Name Hewlett Packard Company DoC SDGOB 0824 rel 1 0 Manufacturer s Address 16399 West Bernardo Drive San Diego CA 92127 USA declares that the product Product Name HP Photosmart C6300 Series Regulatory ModelNumber SDGOB 0824 Product Options ALL Radio Module RSVLD 0608 802 11g b Power Adapter 0957 2230 4 4 1 z zi 1 2e 5 3 3 fo E conforms to the following Product Specifications and Regulations SAFETY IEC 60950 1 2001 EN60950 1 2001 IEC 60825 1 Ed 1 2 2001 EN 60825 1 A2 A1 2002 LED GB4943 2001 EMC CISPR 22 2005 EN55022 2006 Class B CISPR 24 1997 A1 2001 A2 2002 EN 55024 1998 A1 2001 A2 2003 Class B EN 301 489 1 V1 4 1 EN 301 489 17 V1 2 1 2002 IEC 61000 3 2 2005 EN 61000 3 2 2006 IEC 61000 3 3 1994 A1 2001 EN 61000 3 3 1995 A1 2001 FCC Title 47 CFR Part 15
100. 12 CROP PAN OMGIN Aly e X 113 Shift the left MANGIN p eenleneys aa 114 Improve the quality of a COPY c cc scecesccessesccceeeceeeeceeceesaueneecceeniees coneneceenseneedesectenareneesens 114 limes m 115 Use the reprint features Make reprints of your photos niin enin d Rep te Fees Rae Fe Roc erp Ha e onde FR E Eee ga ne a 117 Edit a photo before reprintirig aiii reri penetret rere t tt perite desedeccpessentenendaattoss 117 a st ace Eee P 117 Rotate a Photo pere 118 Zoom and pan to crop a photo ssssssssseeeeee eene eene 118 Adjust the brightness of your photos sssssesseeeee eene eene 119 Apply special color effects to your photos sssssee emn 120 Maintain the HP All in One Work with ink cartridges iier teer tc teret ient te e reto cita tano Fr Eng eget 121 Information on ink cartridges and the printhead sem 121 Check the estimated ink levels nitent venite da ned nies 122 i el te mia Ahse iinep m T 123 Remove ink from your skin and clothing eee 126 Advanced printhead maintenance sss enne nennen 126 Printa printer status report recie ettet Lipi etin e EE RR EP LE Rec eae i iaia 128 Print and evaluate a print quality report emen 129 Clean the HP Allhin On6
101. 5 Clear the paper jam Solution Clear the paper jam and remove any torn paper that remains in the product For more information see Clear paper jams on page 158 Cause The product had a paper jam Parts of the original do not appear or are cut off Solution Load the original print side down on the right front corner of the glass as shown below E Em c oO n gt z E Q 200 Troubleshooting Cause The original was placed incorrectly on the glass Fit to Page is not working as expected Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Scan enlarge and then print a copy e Solution 2 Place the original correctly on the glass e Solution 3 Wipe the glass and the back of the document lid Solution 1 Scan enlarge and then print a copy Solution Fit to Page can only enlarge the original up to the maximum percentage allowed by your model For example 200 might be the maximum enlargement percentage allowed by your model Enlarging a passport photo by 200 might not enlarge it enough for it to fit a full size page If you wantto make a large copy of a small original scan the original into the computer resize the image in the HP scanning software and then print a copy of the enl
102. 5 memory cards digital camera cannot read 189 error message 247 file unreadable 244 HP All in Onecannot read 190 insert 96 photos missing 245 save files to computer 96 scan to 104 slots 93 troubleshoot 189 Menu button 11 menus copy 13 help 13 scan to 13 setup 13 missing information from copy 200 ink cartridge 266 text from scan 197 N network advanced settings 39 connection type 43 interface card 27 name 46 restore settings 38 security 32 status 43 upgrade 35 network configuration page 42 normal copy quality 111 number of copies 109 O OK button 11 on button 11 order ink cartridges 137 ink supplies 137 out of paper 251 overheads print 88 P page order 87 paper choose 60 feed fails 173 incompatible types 62 jam 207 253 jams 70 158 load 63 misfeed 253 out of 251 recommended copy types 109 recommended sizes for printing 74 recommended types 60 61 size incorrect 254 specifications 309 tips 159 type incorrect 254 width incorrect 254 paper size copy setting 109 paper type 75 passkey Bluetooth 53 password Embedded Web Server 43 peer to peer network 30 phone numbers support 304 phone support 305 phone support period period for support 305 photo photos menu 13 Photo browsing 20 photo paper copy 109 load 63 specifications 309 photos add a frame 97 add color effect 97 adjust brightness 97 crop 98 118 325 edit scanned 105 flip horizontal 97 ink sprays 189 missing 245 print
103. 802 3 wired 44 configuration page 802 11 wireless 45 802 3 wired 44 general information 43 configuration source 45 connect wired network Ethernet 25 wireless with access point 27 wireless without access point 27 connection problems device not found 255 HP All in One will not turn on 140 connection types supported network 24 printer sharing 23 control panel buttons 10 features 10 overview 10 Copy blank 203 borderless has borders 203 cancel 115 crop 113 crop is wrong 202 default settings 111 fit to page fails 201 make a copy 107 margin shift 114 menu 13 missing information 200 number of copies 109 paper size 109 paper types recommended 109 photos enhance 114 preview 108 quality 111 specifications 310 speed 111 text enhance 114 troubleshooting 199 country region set 19 323 crop borderless copy is wrong 202 fails 247 crop an original 113 crop photos 98 118 customer support warranty 303 305 D damaged ink cartridge 266 darken copies 111 declaration of conformity European Economic Area 317 default gateway 45 default gateway 802 3 wired 44 default printer set as 74 default settings restore 21 default settings restore 38 device no response 179 not found 255 device address Bluetooth 53 device name Bluetooth 53 diagnostic page 129 direction pad 11 disconnected error 248 Display icons 12 display change language 144 change measurements
104. 9 Clean the HP All in One To ensure that your copies and scans remain clear you might need to clean the glass and lid backing You might also want to dust the exterior of the HP All in One XE TIP You can purchase an HP Cleaning Kit for Inkjet Printers and All in Ones Q6260A that provides everything needed to safely clean your HP device For more information go to www shopping hp com accessories store printer This section contains the following topics Clean the glass e Clean the lid backing Clean the exterior Clean the glass Fingerprints smudges hair and dust on the main glass surface slow down performance and affect the accuracy of the copy and scan features Clean the HP All in One 133 2 5 Led 2 Ej E D T U 2 9 E D Chapter 12 To clean the glass 1 2 Turn off the product unplug the power cord and raise the lid Clean the glass with a soft cloth or sponge slightly moistened with a nonabrasive glass cleaner A CAUTION Do not use abrasives acetone benzene or carbon tetrachloride on the glass since they can damage it Do not place or spray liquid directly on the glass The liquid might seep under the glass and damage the product Dry the glass with a dry soft lint free cloth to prevent spotting Turn on the product Clean the lid backing Minor debris can accumulate on the white document backing located underneath the lid of the HP All in
105. BA BAM ad NOTE This is not a comprehensive list If you are experiencing communication issues while trying to scan follow the steps below to resolve the issue 5 Disconnect all USB devices printers scanners cameras etc from the computer except the mouse or keyboard 6 Reconnect the USB cable to the USB port on the back of the product 7 Reconnect the other end of the USB cable to a USB port on your computer o e Mee toy c E te lt vo E a S o Errors 219 Chapter 14 8 Make sure the power cord is firmly connected to both the product and the power adaptor Plug the power cord into a power outlet surge protector or power strip 1 Power connection Power cord and adaptor Power outlet 9 Turn on the product 10 Printa printer status reportto test the basic standalone functionality of the product See the following procedure for more information about printing a printer status report 11 Try to scan If the scan is successful other USB devices connected to the computer might be causing the problem 12 If the scan is successful then connect one USB device at a time to the computer 13 Test the scanning functionality after each connection until you identify which piece of equipment is causing the problem 14 If the product fails to scan Or does not establish communication with the computer along with any of
106. BCDE or 12345 Or if you enter 13 characters you might enter ABCDEF1234567 12345 and ABCDE are examples only Select a combination of your choosing Alternatively you can use HEX hexadecimal characters for the WEP key A HEX WEP key must be 10 characters for 40 bit encryption or 26 characters for 128 bit encryption f Inthe Confirm network key box type the same WEP key you typed in the previous step 4 NOTE You must remember the exact uppercase capital and lowercase small letters If you enter your WEP key incorrectly on the product the wireless connection will fail g Write down the WEP key exactly as you typed it including uppercase and lowercase letters h Select the check box for This is a computer to computer ad hoc network wireless access points are not used i Click OK to close the Wireless network properties window and then click OK again j Click OK again to close the Wireless Network Properties Connection window Related topics e Network glossary on page 48 Connect to a wireless ad hoc network on page 33 Create a network profile for other operating systems If you have an operating system other than Windows Vista or Windows XP HP recommends that you use the configuration program that came with your wireless LAN card To find the configuration program for your wireless LAN card access your computer s list of programs Using the LAN card configuration program create
107. Class B ICES 003 Issue 4 GB9254 1998 GB17625 1 2003 RADIO EN 300 328 V1 7 1 HEALTH EU 1999 519 EC This Device complies with Part 15 of the FCC Rules Operation is subject to the following two Conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation The product herewith complies with the requirements of the EMC Directive 2004 108 EC the Low Voltage Directive 2006 95 EC and the R amp TTE Directive 1999 5 EC and carries the CE Marking accordingly Additional Information 1 This product is assigned a Regulatory model number which stays with the regulatory aspects of the design The Regulatory Model Number is the main product identifier in the regulatory documentation and test reports this number should not be confused with the marketing name or the product numbers San Diego CA USA February 2008 Local contact for regulatory topics only EMEA Hewlett Packard GmbH HQ TRE Herrenberger Strasse 140 71034 B blingen Germany www hp com qo certificates Us Hewlett Packard 3000 Hanover St Palo Alto 94304 U S A 650 857 1501 Regulatory wireless statements This section contains the following regulatory information pertaining to wireless products Exposure to radio frequency radiation Notice to users in Brazil Notice to users in Canada European Union regulatory notice e Notice to users in Taiw
108. HP Photosmart C6300 All in One series Windows Help HP Photosmart C6300 All in One series Contents 1 HP Photosmart C6300 All in One series Help semm 7 2 HP All in One overview The HP All in One at a glance eene ie dirt ero nti ie Ec a Pa s Haniel dang RR EEN ks 9 Control pa elovervieW e 10 E Control panel features rne orent rie riter vert Doa e ne ae P i 10 Ez Display COINS coca Ed 12 amp Display Sl6ep State 5 oriens ins tbe bugis cea Ro Fl E GEL e Genuae Yee EOD Rd RYE c ze u ERE Pe Fo ERO SER eue 12 MOMU OVERVIC Woes cei 12 Copy MOM 13 Photo Ments see 13 SCAN MONU cicegi irnia i A E aaa EEE iaa aa aa 13 Setup M nu EM 13 e 14 Enter text using the visual keyboard ssssssseeeeene enn enne 14 Use the HP Photosmart Software esses ia nns senes spernit eain he rote bes a erba pncaiekuRe 15 3 Findmore information 5 pni dans Dae Ure Ee ou dp ead asda Tete eb ia Da ENa Eua Ese EE 17 4 Finish setting up the HP All in One Set your prefereriCes ceca n i E E aa 19 Set your language and country region sessseeeeeen nene eene 19 Set the default paper tray for PictBridge DPOF UPnP printing 20 Enable faster browsing
109. HP ink cartridges Genuine HP ink cartridges are designed and tested with HP printers to help you easily produce great results time after time toy z E te lt vo 2 Q S 4 NOTE HPcannot guarantee the quality or reliability of non HP supplies Product service or repairs required as a result of using a non HP supply will notbe covered under warranty If you believe you purchased genuine HP ink cartridges go to www hp com go anticounterfeit Cause Non HP ink cartridges were being used If this did not solve the issue try the next solution Print quality troubleshooting 163 Chapter 14 Solution 2 Check the ink levels Solution Check the estimated ink levels in the ink cartridges NOTE Ink level warnings and indicators provide estimates for planning purposes only When you receive a low ink warning message consider having a replacement cartridge available to avoid possible printing delays You do not need to replace the ink cartridges until print quality becomes unacceptable For more information see Check the estimated ink levels on page 122 Cause Theink cartridges might have insufficient ink If this did not solve the issue try the next solution Solution 3 Check the print settings Solution Check the print settings Check the paper type setting to make sure it matches the type of paper loaded in the input tray e Check the print quality setting and mak
110. Hagaki cards Printing in maximum dpi takes longer than printing with other settings and requires a large amount of disk space To print in Maximum dpi mode 1 Make sure you have paper loaded in the input tray On the File menu in your software application click Print Make sure the product is the selected printer Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences Click the Advanced tab In the Features area select the Enable maximum dpi setting check box Click the Features tab In the Paper Type drop down list click More and then select the appropriate paper type 9 In the Print Quality drop down list click Maximum dpi Pen 09 53 9 NOTE To find out what dpi the product will print based on the paper type and print quality settings you selected click Resolution 10 Select any other print settings that you want and then click OK Print on both sides of the page You can print two sided pages with the HP All in One manually When printing two sided pages make sure to use paper that is thick enough so that images do not show through to the other side To print on both sides of the page 1 Load paper into the input tray 2 Onthe File menu in your software application click Print 3 Make sure the product is the selected printer 4 Click the button that opens the P
111. IP Address Subnet Mask This address uniquely identifies the product on the network IP addresses are assigned dynamically through DHCP or AutoIP You can also set up a static IP address though this is not recommended CAUTION Be careful when manually assigning an IP address An invalid IP address during installation will prevent your network components from seeing the HP All in One A subnet is an IP address assigned by the installation software to make an additional network available as part of a larger network Subnets are specified by a subnet mask This mask determines which of the HP All in One IP address bits identify the network and subnet and which bits identify the product itself NOTE It is recommended that the HP All in One and the computers that use it all reside on the same subnet Default Gateway A node on a network that serves as an entrance to another network A node in this instance can be a computer or some other product NOTE The address of the default gateway is assigned by the installation software unless you have already set a manual IP address Configuration The protocol used to assign the IP address to the HP All in One Source AutolP The installation software automatically determines the configuration parameters DHCP The configuration parameters are supplied by a dynamic host configuration protocol DHCP server on the network On small networks this could be a router Manual The
112. If the product can print a printer status report and can print from the computer if applicable then there is no need to follow the remaining solutions as the error message might be false Cause The error was false If this did not solve the issue try the next solution 260 Troubleshooting Solution 2 Remove objects blocking the path Solution Remove any objects such as paper that are blocking the print carriage path Then reset the product To clear the print carriage 1 Leave the product on and then disconnect the power cord and the USB cable from the back of the product A CAUTION Make sure the product is on before disconnecting the power cord Failure to disconnect the power cord from the rear of the product can cause damage when removing jammed paper Do not reconnect the power cord and USB cable until instructed to later Open the ink cartridge access door by lifting from the front center of the product until the door locks into place Make note of where the print carriage is stuck and look for jammed paper A paper jam can cause the error message and the print carriage to stall A CAUTION Do not use any tools or other devices to remove jammed paper Always use caution when removing jammed paper from inside the product If the print carriage is stuck on the left side a Check for any paper or object that may be restricting the print carriage b Move print carriage all the way to the right si
113. If this did not solve the issue try the next solution Solution 5 Wait until the product completes the current operation Solution If the product is performing another task such as copying or scanning your print job will be delayed until the product completes the current task Some documents take a long time to print If nothing has printed several minutes after you sent a print job to the product check the product display to see if there are any messages Cause The product was busy with another task If this did not solve the issue try the next solution Solution 6 Remove all cancelled print jobs from the queue Solution A print job might remain in the queue after it has been cancelled The cancelled print job jams the queue and prevents the next print job from printing From your computer open the printer folder and see if the cancelled job remains in the print queue Try to delete the job from the queue If the print job remains in the queue try one or both of the following Disconnect the USB cable from the product restart the computer and then reconnect the USB cable to the product Shut down the product restart the computer and then restart the product Cause A deleted print job was in the queue If this did not solve the issue try the next solution E x e c Er o N gt fe Ej vo Solution 7 Clear the paper jam Solution Clear the paper jam and remove any torn paper that
114. MISCEEMRTT S 0570 000511 JES 03 3335 9800 B SIG T AT AZ HH CERUGEF SR KGA PADRI 9 00 D 5 r amp 5 00 amp AO4 B 10 00 454 5 00 ET MRABKV1A10AS 3 ARERR H ERZORE e HR hR DARBVYIT RY AZ EBLCOATONET DARLTFP RY A BFUYAZOFERCHMULEBSIC H EALA cca c sxd COXEXIL O0i amp UZ Ti c aoli0c amp mMUIXSG EH C 2Ct1838 3 B8 BE 7 y FMD CIEIRRERESRUCCIZ amp EU t 0 48 00 HIR oe PMORRASERVOMMICKID TAZI EY FL DARVYIP RY SR BBLCCHRB lt KEW BAA MHHRE ORAS AA TUET e BOE ARES COMBBICKIT Ene dus COY EAK FRIASZULICBETSCEMHWVNET For instructions on how to pack your product for exchange see Pack the HP All in One on page 308 HP Korea customer support gu v m Aa E E E gt lt m E Qa 4 i mo o e a HP st 2174 zA del e xA RIX lE CHE MS 1588 3003 ABA 9 TUM We Bol Ma 080 703 0700 W ALE IHS AZ 3j amp 09 00 18 00 t QJ 09 00 13 00 999 SFA NL 306 HP warranty and support Prepare the HP All in One for shipment If after contacting HP support or returning to the point of purchase you are requested to send the HP All in One in for service make sure you remove and keep the following items before returning your device The control panel faceplate The power cord USB cable and any other cable connected to the HP All in One AN CAUTION The replacement HP All in One will not be shipped with a power cord Store the
115. OK 3 Press the Zoom in button or the Zoom out button to zoom closer to or farther away from the subject of the photo a Q An outline appears on the photo to show you an approximate view of the area that will print 4 Press the arrows on the directional pad to pan around the photo and select a specific area to print 5 Press OK to crop the photo Related topics Print photos on page 94 Make reprints of your photos on page 117 Adjust the brightness of your photos You can adjustthe brightness of a photo so that it prints lighter or darker than your original To adjust the brightness 1 Press the Menu button on the reprint selection screen g 2 In the Edit Photo menu press the up arrow or down arrow button to highlight Brightness and then press OK 3 Press the left arrow or right arrow button to increase or decrease the brightness of the photo The current brightness selection is indicated by the vertical line on the slidebar 4 When you are done adjusting brightness press OK Related topics e Print photos on page 94 e Make reprints of your photos on page 117 Edit a photo before reprinting 119 Chapter 11 Apply special color effects to your photos You can apply special color effects to a photo so that it prints with a sepia hand tinted or black and white finish To change the color effects 1 Press the Menu button on the reprint selection screen E 2 Int
116. P ink depleted 278 incompatible 264 incorrect 264 293 missing 266 non HP ink 277 order 137 previously used 278 replace 123 tips 121 ink levels icons 12 ink levels check 122 ink supplies purchase 137 ink removing ink from skin and clothing 126 install software troubleshoot 139 interface card 27 invalid file name 245 IP address 43 44 45 settings 40 iron on transfers 87 Index J jams paper 70 L labels load 69 specifications 309 landscape orientation 76 language set 19 legal paper copy 109 load 63 specifications 309 letter paper copy 109 load 63 specifications 309 lid backing clean 134 lighten copies 111 link configuration 45 speed 39 load 13 x 18 cm photo paper 63 5 x 7 inch photo paper 63 A4 paper 63 envelopes 68 full size paper 63 greeting cards 69 Hagaki 66 index cards 66 iron on transfers 69 labels 69 legal paper 63 letter paper 63 original 59 postcards 66 small size photo paper 63 transparencies 69 M MAC address 44 45 maintain printhead 126 maintenance align printer 128 check ink levels 122 clean exterior 135 clean glass 133 clean lid backing 134 clean printhead 127 diagnostic page 129 print quality report 129 printer status report 128 printhead 126 replace ink cartridges 123 restore factory defaults 21 self test report 128 make a copy 107 margins incorrect 186 text or graphic cut off 187 mDNS service name 43 media See paper Media Access Control MAC address 44 4
117. Product messages The following is a list of product related error messages Carriage blocked Carriage jam Carriage stall e Product stall error Firmware revision mismatch e Memory is full e Mechanism error Photo tray problem e Photo tray cannot engage e Photo tray cannot disengage e Scan errors Unable to print e Product might not be correctly installed e Product was not found e Product could not find available scan destinations Required software component was not found or was incorrectly installed Error occurred while communicating with the product Missing HP Photosmart Software E E c oO v gt fo z E a 204 Troubleshooting Carriage blocked Solution Turn off the product and open the ink cartridge access door to access the print carriage area Remove any objects that are blocking the print carriage including any packing materials and then turn on the product again Follow the prompts on the display to continue Cause The print carriage was blocked Carriage jam Solution Turn off the product and open the ink cartridge access door to access the print carriage area Remove any objects that are blocking the print carriage including any packing materials and then turn on the product again e7 c E te lt vo E a S o LT Follow the prompts on the display to continue Cause The print carriage was blocked
118. Program Files HP Or C Program Files Hewlett Packard for some older products and delete the Digital Imaging folder e Goto C WINDOWS and rename the twain_32 folder to twain 32 old 3 Turn off programs that run in the background Bf NOTE When the computer is turned on a software group called the Terminate and Stay Resident TSR programs automatically loads These programs activate some of the computer utilities such as the anti virus Software but are not required for the computer to function Occasionally TSR s prevent the HP software from loading so that it does not install properly In Windows Vista and Windows XP use the MSCONFIG utility to prevent TSR programs and services from starting up To turn off programs that run in the background a On the Windows taskbar click Start b Depending on your operating system do one of the following n Windows Vista In Start Search type MSCONFIG and then press Enter When the User Account Control dialog box appears click Continue n Windows XP Click Run When the Run dialog box appears type MSCONFIG and then press Enter The MSCONFIG utility application appears E Em c oO a gt fe z E Q c Click the General tab d Click Selective Startup e If there is a check mark next to Load Startup Items click the check mark to remove it f Click the Services tab and select the Hide All Microsoft Services box g Click Disable all 222 T
119. Remove the output tray and then replace it Push the output tray in as far as it will go Make sure the output is lowered all the way and lays flat Cause The output tray was not inserted all the way Photo tray cannot disengage Solution Push the output tray all the way down Cause The output tray was not lowered all the way Scan errors toy c E lt vo E a S o LT Review this section if you receive an error such as one of the following An error occurred communicating with the scanning device The scanning device could not be initialized The scanning device could not be found An internal error has occurred The computer cannot communicate with the scanning device Errors 209 Chapter 14 NOTE Before starting to troubleshoot make a copy to verify that the hardware is functioning correctly If you cannot make a copy see Troubleshooting on page 139 for more troubleshooting information Try each of the following solutions separately After completing the steps for each solution try to scan again If the product still does not work then go to the next solution e Solution 1 Verify if the software is installed correctly e Solution 2 Refresh the Windows Device Manager e Solution 3 Verify if the Digital Imaging Monitor is running e Solution 4 Check the status of the product in the HP Solution Center e Solution 5 Check the power supply e Solution 6 Check the USB conne
120. Reset the product Solution 1 Turn on the product Solution Look at the On light located on the product If it is not lit the product is turned off Make sure the power cord is firmly connected to the product and plugged into a power outlet Press the On button to turn on the product Cause The product was turned off If this did not solve the issue try the next solution Solution 2 Load paper in the input tray Solution Load paper in the input tray For more information see Load paper on page 63 Cause The product was out of paper If this did not solve the issue try the next solution Solution 3 Select the correct printer toy Iz E te lt vo 2 Q S o Solution Make sure you have selected the correct printer in your software application XX TIP You can set the product as the default printer to ensure that the printer is automatically selected when you select Print in the File menu of your different software applications Cause The product was not the selected printer If this did not solve the issue try the next solution Print troubleshooting 179 Chapter 14 Solution 4 Check the printer driver status Solution The printer driver status might have changed to either offline or stop printing To check the printer driver status A Inthe HP Solution Center click the Status tab Cause The status of the printer driver had changed
121. Solution 2 Check the cables Solution Check the cables that connect the product to your computer If the product is connected to the computer through a wired or wireless connection make sure that the respective connections are active and the product is turned on Cause The product was not connected to the computer If this did not solve the issue try the next solution E E c oO v gt fo z 3 Q Solution 3 Install or reinstall the HP Photosmart Software Solution Install or reinstall the software that came with the product Cause The software that came with the product was not installed or was not running 198 Troubleshooting Copy troubleshooting Use this section to solve these copy problems Nothing happens when try to copy Parts of the original do not appear or are cut off Fit to Page is not working as expected The image is cropped when make a borderless copy The printout is blank A borderless copy has white space around the edges Nothing happens when try to copy Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Turn on the product Solution 2 Place the original correctly on the glass Solution 3 Wait until the product completes the current operation Solution 4 T
122. Start pointing to Programs or All Programs pointing to HP pointing to Photosmart C6300 All in One series and then clicking Readme You can access the Readme file by double clicking the icon located in the top level folder of the HP Photosmart Software CD ROM Setup troubleshooting This section contains setup troubleshooting information for the product Many issues are caused when the product is connected to the computer using a USB cable before the HP Photosmart software is installed on the computer If you connected the product to your computer before the software installation screen prompts you to do SO Troubleshooting common setup issues 1 2 D osse you must follow these steps toy Iz E lt vo E a S o Disconnect the USB cable from the computer Uninstall the software if you have already installed it For more information see Uninstall and reinstall the software on page 148 Restart your computer Turn off the product wait one minute then restart it Reinstall the HP Photosmart software CAUTION Do not connect the USB cable to the computer until prompted by the software installation screen Setup troubleshooting 139 Chapter 14 This section contains the following topics e The product will not turn on lconnected the USB cable but am having problems using the product with my computer After setting up the product it does not print The display s
123. To check the status of the product 1 On the Windows taskbar click Start Programs or All Programs HP HP Solution Center 2 Verify that the product is listed in the Select Device area or that the appropriate tab is selected 3 Click Status If the product is working properly a message appears indicating your product is ready 4 f you receive a Disconnected error message then check whether there is another instance or another tab for the product with a copy number included such as HP Photosmart C6300 All in One series 2 5 Select the second instance of the product and repeat steps 2 through 4 6 Try to scan again Cause There might have been two instances of the product connected to the HP Solution Center If this did not solve the issue try the next solution E x fe c Er o N gt fe El vo 212 Troubleshooting Solution 5 Check the power supply Solution Check the power supply To check the power supply 1 Make sure the power cord is firmly connected to both the product and the power adapter Plug the power cord into a power outlet surge protector or power strip 1 Power connection Power cord and adapter 3 Power outlet Make sure the product is turned on If the product is not receiving electrical power connect it to another power outlet Turn off the product and reset it by disconnecting the power cord Wait 5 seconds and plug in the power cord
124. YCurrentControlSet Services Spooler Registry key Details of the Registry key appears on the pane to the right b Check the DependOnService data string in the pane on the right to see if lexbces is listed in the Data column c Ifthe Data column contains lexbces right click DependOnService and select Modify Do one of the following Ifyou see only lexbces but not RPCSS delete lexbces and enter RPCSS If you see both lexbces and RPCSS delete only lexbces and keep RPCSS d Click OK 7 Restart the computer and then try to scan again If you can scan successfully then proceed with the next step to restart the Lexbcserver service B NOTE Restarting the service enables the normal functionality of the Lexmark or Dell devices without affecting HP software 8 Restart the Lexbcserver service To restart the service a Onthe Windows taskbar click Start right click My Computer and then click Manage The Computer Management screen appears Double click Services and Applications and then double click Services In the right pane right click Lexbceserver and then click Properties On the General tab in the Service status area click Start From the Startup type drop down menu select Automatic and then click OK f Click OK to close the dialog box Cause The Lexbceserver service installed by a Lexmark printer Lexmark all in one or Dell all in one caused a scan communication error boy z E
125. a border to appear around each page image printed on the sheet of paper select the Print page borders check box In the Page order list click an appropriate page order option The sample output graphic is numbered to show how the pages will be ordered if you select each option Click OK and then click Print or OK in the Print dialog box Print from your computer Print a multiple page document in reverse order Because of the way the paper feeds through the HP All in One the first page that prints is print side up at the bottom of the stack Usually this means you need to put the printed pages in the correct order Se A better way is to print the document in reverse order so that the pages are stacked correctly E XE TIP Setthis option as a default setting so you do not have to remember to set it every time you print a multiple page document Lo Rao LOSS To print a multiple page document in reverse order 1 Make sure you have paper loaded in the input tray 2 Onthe File menu in your software application click Print 3 Make sure the product is the selected printer 4 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences 5 Click the Advanced tab 6 In the Layout Options area select Front to Back in the Page Order option 4 NOTE If you set your document to print on both s
126. a network profile that has the following values 32 Finish setting up the HP All in One Network name SSID Mynetwork example only NOTE You should create a network name that is unique and easy for you to remember Just remember that the network name is case sensitive Therefore you must remember which letters are uppercase and lowercase Communication mode ad hoc Encryption enabled Connect to a wireless ad hoc network You can use the Wireless Setup Wizard to connect the HP All in One to a wireless ad hoc network 2 5 2 o 0 2 e 5 it To connect to a wireless ad hoc network 1 Press Setup A 2 Press the down arrow button until Network is highlighted and then press OK 3 Press the down arrow button to highlight Wireless Setup Wizard and then press OK This runs the Wireless Setup Wizard The setup wizard searches for available networks and then displays a list of detected network names SSIDs The infrastructure networks appear first in the list followed by available ad hoc networks The networks with the strongest signal appear first the weakest appear last 4 Onthe display look for the network name you created on your computer for example Mynetwork 5 Usethe arrow buttons to highlight the network name and then press OK If you found your network name and selected it go on to step 6 If you do not see your network name in the list a Select Enter a New Network Name SSID The
127. active and the product is turned on To check the power supply 1 Make sure the power cord is firmly connected to both the product and the power adaptor Plug the power cord into a power outlet surge protector or power strip 1 Power connection Power cord and adaptor 3 Power outlet Make sure the product is turned on If the product is not receiving electrical power connect it to another power outlet Turn off the product and reset it by disconnecting the power cord Wait 5 seconds and plug in the power cord Turn on the product Try to scan again te c E te lt vo 2 Q S o I Se OPUS Errors 233 Chapter 14 To check the USB connection 1 Verify that the USB cable is securely plugged into the USB port on the back of the product 2 Make sure the other end of the USB cable is plugged into a USB port on your computer D Mit A MIEIS cues E NP T 3 Try to scan again If the scan fails continue to the next step 4 Doone of the following depending upon how the product is connected to the computer Ifthe USB cable is connected to a USB hub try unplugging and replugging the USB cable into the hub If that does not work try turning off the hub and then turning it on again Finally try disconnecting the cable from the hub and connecting it directly to the computer Ifthe USB cable is conn
128. all on page 206 Cause The print carriage had stalled If this did not solve the issue try the next solution 184 Troubleshooting Solution 9 Check the connection from the product to your computer Solution Check the connection from the product to your computer Verify that the USB cable is securely plugged into the USB port on the back of the product Make sure the other end of the USB cable is plugged into a USB port on your computer After the cable is connected properly turn off the product and then on again If the product is connected to the computer through a wired wireless or Bluetooth connection make sure that the respective connections are active and the prodict is turned on D cea METIS j j a B 7 a If the connections are secure and nothing has printed several minutes after you sent a print job to the product check the status of the product In the HP Photosmart Software click Settings and then click Status Cause The computer was not communicating with the product If this did not solve the issue try the next solution Solution 10 Reset the product Solution Turn off the product and then unplug the power cord Plug the power cord back in and then press the On button to turn on the product Cause The product experienced an error fo Iz E te lt vo 2 Q S o The pages in my document came out
129. an 318 Technical information Exposure to radio frequency radiation Exposure to radio frequency radiation Caution The radiated output power of this device is far below the FCC radio AN frequency exposure limits Nevertheless the device shall be used in such a manner that the potential for human contact during normal operation is minimized This product and any attached external antenna if supported shall be placed in such a manner to minimize the potential for human contact during normal operation In order to avoid the possibility of exceeding the FCC radio frequency exposure limits human proximity to the antenna shall not be less than 20 cm 8 inches during normal operation i z k T E T rs o a Notice to users in Brazil Aviso aos usuarios no Brasil Este equipamento opera em car ter secund rio isto n o tem direito prote o contra interfer ncia prejudicial mesmo de esta es do mesmo tipo e n o pode causar interfer ncia a sistemas operando em car ter prim rio Res ANATEL 282 2001 Notice to users in Canada Notice to users in Canada Note l attention des utilisateurs canadiens For Indoor Use This digital apparatus does not exceed the Class B limits for radio noise emissions from the digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications The internal wireless radio complies
130. anned document You can edit a scanned document using your Optical Character Recognition OCR software Scanning text using OCR software enables you to bring the content of magazine articles books and other printed matter into your favorite word processor and many other applications as editable text Learning to use OCR software correctly is important if you want to obtain the best results Do not expect scanned text documents to be letter perfect the first time you use your OCR software Using OCR software is an art that takes time and practice to master Related topics Use the HP Photosmart Software on page 15 Edit a scanned document 105 Chapter 9 Stop scanning To stop scanning A Press Cancel on the control panel 106 Use the scan features 10 Use the copy features The HP All in One enables you to produce high quality color and black and white copies on a variety of paper types including transparencies You can enlarge or reduce the size of an original to fit a specific paper size adjust the darkness of the copy and use special features to make high quality copies of photos including borderless copies XE TIP Forthe best copy performance on standard copy projects set the paper size to Letter or A4 the paper type to Plain Paper and the copy quality to Fast This section contains the following topics e Make a copy Preview your copy job Change the copy settings for the current job Change default
131. any of those programs you will receive the best technical assistance by calling the experts at that company EA NOTE This information does not apply to customers in Japan For information on service options in Japan see HP Quick Exchange Service Japan on page 306 If you need to contact HP support do the following before you call 1 Make sure that a The HP All in One is plugged in and turned on b The specified ink cartridges are installed correctly c The recommended paper is properly loaded in the input tray 2 Resetthe HP All in One a Turn off the HP All in One by pressing the On button b Unplug the power cord from the back of the HP All in One c Plug the power cord back into the HP All in One d Turn on the HP All in One by pressing the On button 3 To find support and warranty information go to the HP Web site at www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Check the HP Web site for updated information or troubleshooting tips for the HP All in One 4 Ifyou are still experiencing problems and need to speak with an HP support representative do the following a Have the specific name of the HP All in One as it appears on the control panel available b Printa printer status report c Make a color copy to have available as a sample printout gu v m Aa A E El gt lt m E Qa 4 i
132. are completely and then reinstall it To uninstall the software and reset the product 1 Disconnect and reset the product To disconnect and reset the product Make sure the product is turned on Press the On button to turn off the product Disconnect the power cord from the back of the product Reconnect the power cord to the back of the product Press the On button to turn on the product Uninstall the software completely foe oS NOTE Itis important that you follow the uninstall procedure carefully to ensure you have removed the software completely from the computer before reinstalling it toy Iz E lt vo 2 Q 3 o LT To uninstall the software completely a On the Windows taskbar click Start Settings Control Panel or just Control Panel b Double click Add Remove Programs or click Uninstall a program Errors 221 Chapter 14 c Remove all the items that are related to the HP Photosmart Software A CAUTION If the computer is manufactured by HP or Compaq do not remove any applications other than those listed below HP Imaging device functions HP Document Viewer HP Photosmart Essential HP Image Zone HP Photo and imaging gallery HP Photosmart Officejet Deskjet with the product name and software version number HP Software update HP Share to Web HP Solution Center HP Director HP Memories Disk Greeting Card Creator 32 d Goto C
133. are streaked with white lighter on one side or contain one or more streaks of a different color clean the printhead and then print this diagnostic page again Figure 12 14 Color bars white streaks blue bar and uneven color top bar 132 Maintain the HP All in One Figure 12 15 Color bars color mixing yellow bar contains magenta streaks 4 NOTE Ifcleaning the printhead does not solve this print quality issue contact HP support for service If you do not see any defects on the print quality report then the printing system is working correctly There is no reason to replace supplies or have the product serviced because they are functioning properly If you still have a print quality problem here are some other things you can check v c S Ed a x 7 lt E e Check the paper Check the print settings Make sure your image has sufficient resolution Ifthe problem seems confined to a band near the edge of your printout use the software you installed with the product or another software application to rotate the image 180 degrees The problem might not appear on the other end of the print Related topics Load full size paper or small size photo paper on page 63 Replace the ink cartridges on page 123 e Check the estimated ink levels on page 122 Align the printer on page 128 Clean the printhead on page 127 Print quality troubleshooting on page 15
134. arged image Cause You were trying to increase the size of an original that was too small If this did not solve the issue try the next solution Solution 2 Place the original correctly on the glass Solution Load the original print side down on the right front corner of the glass as shown below toy Iz E te lt vo E a S o LT Cause The original was placed incorrectly on the glass If this did not solve the issue try the next solution Copy troubleshooting 201 Chapter 14 Solution 3 Wipe the glass and the back of the document lid Solution Turn off the product unplug the power cord and then use a soft cloth to wipe the glass and the back of the document lid For more information see Clean the glass on page 133 e Clean the lid backing on page 134 Cause Debris might have been stuck on the glass or on the back of the document lid The product interprets anything it detects on the glass as part of the image The image is cropped when I make a borderless copy Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Use Fit to Page to enlarge the photo e Solution 2 Use Fit to Page to reduce the original to fit on the paper Solution 1 Use Fit to Page to enlarge the photo
135. ately or in combination f your computer or wireless router and the product are placed far apart move them closer together If there are metal objects such as a metal bookcase or refrigerator in the transmission path clear the path between the product and the computer or wireless router Ifa cordless telephone microwave or other device that emits radio signals transmitting at 2 4 GHz is nearby move it farther away to reduce radio interference fyour computer or wireless router is near an external wall move them away from the wall Cause The wireless router infrastructure or computer ad hoc was too far from the product or there was interference If this did not solve the issue try the next solution Solution 3 Check if your network name SSID is at the bottom of the SSID list Solution Press the down arrow to scroll to the bottom of the list Infrastructure entries are listed first ad hoc last Cause Your network name SSID was at the bottom of the SSID list that was displayed when you installed the product on a wireless network If this did not solve the issue try the next solution Solution 4 Unplug the Ethernet cable E E c oO a fo z E Solution When an Ethernet cable is plugged into the product the wireless radio turns off Unplug the Ethernet cable Cause An Ethernet cable was connected to the product 154 Troubleshooting Weak signal Solution
136. atures resident on the host computer are supported Only printing is supported from the other computers Follow the instructions in USB connection on page 23 USB connection The HP All in One supports a rear USB 2 0 High Speed port for connection to a computer If you use a USB cable to connect the HP All in One to a computer on a network you can setup printer sharing on your computer This enables other computers on the network to print to the HP All in One using your computer as the host The host computer your computer connected directly to the HP All in One by a USB cable has full software functionality Other computers which are referred to as the Connect to a computer 23 em a 7 ET o og o clients have access only to the print features HP recommends upto 5 computers for the best performance You must perform other functions from the host computer or from the control panel on the HP All in One To connect the product with the USB cable A Refer to the Start Here guide that came with your product for information on connecting to a computer with a USB cable NOTE Do not connect the USB cable to the product until you are prompted to do so To enable printer sharing on a Windows computer A Referto the user guide that came with your computer or see the Windows onscreen Help Network connection This section describes how to connect the HP All in One to a network and how to
137. bleshooting 7 If another USB cable is available try using that one instead 8 Restart the computer 9 After the computer restarts try to scan again Cause The product was not properly connected to the computer If this did not solve the issue try the next solution Solution 3 Restart the computer Solution Restart the computer Cause You might not have restarted the computer after installing the product software Or there might have been another problem with the computer If this did not solve the issue try the next solution Solution 4 Uninstall and reinstall the product Solution Uninstall the product from the Printers and Faxes control panel and then reinstall it To uninstall and reinstall the product 1 Disconnect the USB cable between the product and the computer 2 On the Windows taskbar click Start Printers and Faxes 3 Right click the product and select Delete 4 Wait several seconds and then reconnect the product to the computer with the USB cable 5 Follow any onscreen prompts to reinstall the product Cause There might have been a problem when you originally installed the product If this did not solve the issue try the next solution Solution 5 Uninstall and reinstall the HP Photosmart Software Solution Uninstall the complete HP Photosmart Software from the computer and then reinstall it using the CD that came with your product toy Iz E lt vo 2 Q S o
138. borderless 80 print on photo paper 81 remove red eye 97 rotate 98 118 zoom 98 118 poor fax printout quality 163 poor printout quality 160 portrait orientation 76 postcards load 66 posters 89 Power saving 21 preview copy 108 preview print job 77 print 2 or 4 pages on 1 86 addresses 88 blank printout 188 booklet 84 borderless fails 178 borderless photos 80 both sides of page 83 cancel job 90 correct order 87 diagnostic page 129 distorted printout 165 envelopes 88 envelopes print incorrectly 177 faded 168 from computer 73 from software application 73 iron on transfers 87 labels 88 margins incorrect 186 187 meaningless characters 182 multiple pages on one sheet 86 nothing happens 182 on photo paper 81 posters 89 preview 77 print options 74 78 print quality report 129 printer status report 128 quality troubleshoot 160 163 166 170 reverse images 87 reversed page order 185 326 self test report 128 special print jobs 80 specifications 310 transparencies 88 troubleshooting 177 vertical streaks 171 Web pages 90 print cartridges low ink 188 print quality smeared ink 160 print quality report 129 print settings brightness 77 color tone 77 layout 76 orientation 76 paper size 74 paper type 75 print quality 159 quality 76 reduce enlarge 77 resizing options 77 resolution 76 saturation 77 speed 76 printer found screen Windows 35 printer sharing usb 23 Windows 23 printer status report 128 printer ali
139. card or storage device is inserted A Related topics Print photos on page 94 Edit photos using the control panel 97 Chapter 8 Rotate a photo Depending on how you were holding your digital camera at the time you took a photo the photo might appear sideways or upside down on the display You might need to rotate the photo to make it show properly on the display Bf NOTE The HP All in One automatically adjusts the rotation so photos print properly on the page When printing more than one the photos are oriented to fit a maximum number of photos on the page To rotate a photo 1 Press the Menu button on the photo selection screen E 2 In the Edit Photo menu press the up arrow or down arrow button to highlight Rotate and then press OK 3 Press the right arrow button repeatedly to rotate the image clockwise in 90 degree increments 4 When you are done rotating the image press OK Related topics Print photos on page 94 Make reprints of your photos on page 117 Zoom and pan to crop a photo The HP All in One enables you to zoom in or out on a specific area of a photo When you print the photo the photo is cropped so only the area shown on the display prints 4 NOTE The changes you make to the photo apply only to viewing and printing the photo The changes will not be saved on the memory card To crop a photo 1 Press the Menu button on the photo selection screen g
140. ccccccus 133 Clean the dlass orn rre HERE ERE PIRE Eer eE thease 133 Clean the lid BACKING c 134 Clean the externom m 135 T mot the HP AONE ii a a e Chua ere a 135 Contents 13 Shop TOR ink supplies 2 1 troc toro i vost case ea HR vas a 137 14 Troubleshooting View the Readmefile ien eiecit ere ERI Dues Per dene sued ce eseenduscsbescaas rieira 139 Setup troubleshooting 2 rrr rn ERE aiaeei siada inatas ianiai 139 THe Product WilliNOt iino a M 140 After setting up the product it does not print 142 Uninstall and reinstall the software enne 148 Network troubleshooting 211i rra itte a e Fs eit Fora to Ro EP Fea A Le seen EOD s edad RS 149 Wired network setup troubleshooting sse emm nee 149 9 Wireless setup troubleshooting sssesenee emm enne 153 xam 158 zi InformatiOn ON Papel m 159 Print quality troubleshooting sseseseeeneenn ene ene emen nennen nnns 159 Wrong inaccurate or bleeding colors sssssssssessssssesesee eene 160 Ink is not filling the text or graphics completely se 163 The printout has a horizontal band of distortion near the bottom of a borderless opp 165 Printouts have horizontal streaks or lines
141. ceptable contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Cause The print carriage or sensor was defective Calibration error Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Load plain white paper e Solution 2 Contact HP support Solution 1 Load plain white paper Solution If you have color or photo paper loaded in the input tray when you align the printer the alignment might fail Load unused plain white letter or A4 paper into the input tray and then try the alignment again If you are not prompted on the display to rerun the alignment try the following procedure To align the printer from the HP Photosmart Software 1 Load letter A4 or legal unused plain white paper into the main input tray 2 In the HP Solution Center click Settings 3 Inthe Print Settings area click Printer Toolbox NOTE You can also open the Printer Toolbox from the Print Properties dialog box In the Print Properties dialog box click the Features tab and then click Printer Services The Printer Toolbox appears 4 Click the Device Services tab 5 Click Align the Printer The product pri
142. cess ink in the product To remove excess ink using plain paper 1 Load several sheets of plain paper in the input tray 2 Wait five minutes 3 Print a document with little or no text 4 Check the back of the paper for ink If there is still ink on the back of the paper try printing on another page of plain paper Cause Ink accumulated inside the product where the back of the paper rests during printing If this did not solve the issue try the next solution Solution 2 Wait while the ink dries Solution Wait at least thirty minutes for the ink inside the product to dry then try the print job again Cause The excess ink in the product needed to dry out Paper is not picked up from the input tray Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Reset the product e Solution 2 Make sure the paper is loaded correctly e Solution 3 Check the print settings e Solution 4 Clean the rollers Solution 5 Service the product toy z E te lt vo 2 Q S o Solution 1 Reset the product Solution Turn off the product and then unplug the power cord Plug the power cord back in and then press the On button to turn on the product Cause The product experienced an error If
143. clude in the printout For example in Internet Explorer click the Options tab to select options such as As laid out on screen Only the selected frame and Print all linked documents 5 Click Print or OK to print the Web page XX TIP To print Web pages correctly you might need to set your print orientation to Landscape Stop a print job Although you can stop a print job from either the HP All in One or the computer HP recommends you stop it from the HP All in One for best results To stop a print job from the product A Press Cancel If the print job does not stop press Cancel again It can take a few moments for the print job to be cancelled To stop a print job from the computer 1 On the Windows taskbar click Start and then click Control Panel 2 Click Printers or double click Printers and Faxes 90 Print from your computer Double click the product icon XX TIP You can also double click the printer icon in the Windows taskbar Select the print job you want to cancel On the Document menu click Cancel Printing or Cancel or press the Delete key on your keyboard It can take a few moments for the print job to be cancelled Stop a print job 91 Chapter 7 92 Print from your computer 8 Use the photo features The HP All in One is equipped with memory card slots and a front USB port that enable you to print or edit photos from a memory card or storage device such as a keychain drive
144. connect the product before restarting your computer Do not connect the product to your computer until after you have reinstalled the software 210 Troubleshooting 6 Insert the product CD ROM into your computer s CD ROM drive and then start the Setup program NOTE Ifthe Setup program does not appear locate the setup exe file on the CD ROM drive and double click it NOTE If you no longer have the installation CD you can download the software from www hp com support 7 Follow the onscreen instructions and the instructions provided in the Start Here guide that came with the product After you have reinstalled the software try to scan again Cause The software installation was not complete If this did not solve the issue try the next solution Solution 2 Refresh the Windows Device Manager Solution Refresh the Windows Device Manager To refresh the Windows Device Manager 1 On the Windows taskbar click Start right click My Computer and then click Properties 2 Click the Hardware tab and then click Device Manager Double click Universal Serial Bus Controllers 4 Click USB Composite Device click Action and then click Uninstall If a screen appears to confirm the deletion confirm the deletion 5 Disconnect the USB cable from the product 6 Wait a few seconds and then reconnect the cable This should restart the Windows device detection Plug and Play ANew Hardware found screen might app
145. connection 1 Verify that the USB cable is securely plugged into the USB port on the back of the product Make sure the other end of the USB cable is plugged into a USB port on your computer m e j H HI WE E fen m T Try to scan again If the scan fails continue to the next step Do one of the following depending upon how the product is connected to the computer Ifthe USB cable is connected to a USB hub try unplugging and replugging the USB cable into the hub If that does not work try turning off the hub and then turning it on again Finally try disconnecting the cable from the hub and connecting it directly to the computer Ifthe USB cable is connected to a docking station for a laptop disconnect the cable from the docking station and connect it directly to the computer Ifthe USB cable is directly connected to the computer try plugging it into another USB port on the computer If there are other USB devices connected to the computer disconnect the other devices except for the keyboard and the mouse Check the USB cable to make sure it is functioning properly f NOTE If you are using an older cable it might not be working properly Try connecting it to another product to see if the USB cable works If you experience problems the USB cable might need to be replaced Also verify that the cable does not exceed 3 meters 9 8 feet in length 230 Trou
146. cs Print photos on page 94 Print a frame around your photo You can print a decorative colored border around the outside edge of your photo to frame the photo Ef NOTE The changes you make to the photo apply only to viewing and printing the photo The changes will not be saved on the memory card Edit photos using the control panel 99 Chapter 8 To print a frame around your photo 1 Press the Menu button on the photo selection screen E 2 Inthe Edit Photos menu press the up arrow or down arrow button until Frame is highlighted and then press OK 3 Press the left arrow or right arrow button to scroll through the frames 4 When the frame you want is highlighted press OK The selected frame is applied to the photo and shown by itself on the display Related topics Print photos on page 94 Adjust the brightness of your photos You can adjust the brightness of a photo so that it prints lighter or darker than the original photo you took with your digital camera f NOTE The changes you make to the photo apply only to viewing and printing the photo The changes will not be saved on the memory card To adjust the brightness 1 Press the Menu button on the photo selection screen 2 Inthe Edit Photo menu press the up arrow or down arrow button to highlight Brightness and then press OK 3 Press the left arrow or right arrow button to increase or decrease the brightness of the photo The curre
147. ct To install the patch 1 Goto www hp com and click Software and driver downloads 2 Select Download drivers and software and firmware 3 Selectthe operating system of your computer where the HP software is installed 4 Go to the Patch section and download the HP Image zone photo and imaging unexpected internal error and communications failure patch 5 Double click the patch to install it on the computer 6 Try to scan E x fe c Er o N gt fe El vo Cause You needed to install the unexpected internal error and communications failure patch If this did not solve the issue try the next solution Solution 11 Check the USB chipset and controller Solution Check the USB chipset and controller Scan communication errors can occur because of compatibility issues with USB chipsets installed on the computer This can be caused by a mismatch in the 218 Troubleshooting handshake timing between HP product chipset and certain types of USB chipsets on the computer To check the USB chipset and controller 1 On the Windows taskbar click Start right click My Computer and then click Properties 2 Click the Hardware tab and then click Device Manager Open Universal Serial Bus Controllers by clicking the plus sign next to it 4 Check if you have one of the following chipsets listed SIS 7001 USB host controller ALI chipsets NEC universal host controllers e Intel 82801 AA Intel 82801
148. ct HP support for service or replacement Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support For more information see Ink cartridge warranty information on page 303 Cause The indicated ink cartridges were defective If this did not solve the issue try the next solution Solution 5 Contact HP support Solution Contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Cause The product had a problem Ink service capacity warning Solution f you are going to move or transport the product after receiving this message make sure you keep it upright and do not tip it on its side to avoid ink leakage toy Iz E vo 2 Q S o LT Printing can continue but ink system behavior might change Cause The product has nearly maximized the ink service capacity Ink system failure Solution Turn off the product unplug the power cord and wait 10 seconds Then plug the power cord back in and turn on the product If you continue to receive this message write down the error code provided in the message on the product display and then contact HP support Go to www hp com support Errors 271 E m c oO a gt fo z 2 a Chapter 14 If prompt
149. ction between the product and the computer e Solution 7 Try scanning with Windows Image Acquisition WIA e Solution 8 Disable the Lexbces service e Solution 9 Run the Scan Diagnostic Utility e Solution 10 Download and install the unexpected internal error and communications failure patch e Solution 11 Check the USB chipset and controller e Solution 12 Uninstall and then reinstall the software Solution 1 Verify if the software is installed correctly Solution Verify that the software was installed correctly Open the HP Solution Center and verify that all the icons are present If the appropriate buttons for your product such as Make Copies do not appear your installation might not be complete and you might need to uninstall and then reinstall the software Do not simply delete the application files from your hard drive Make sure to remove them properly using the uninstall utility provided with the software To uninstall and reinstall the software 1 On the Windows taskbar click Start Settings Control Panel or just Control Panel 2 Double click Add Remove Programs or click Uninstall a program 3 Select HP Photosmart All In One Driver Software and then click Change Remove Follow the onscreen instructions 4 Disconnect the product from your computer 5 Restart your computer E Em c oO a gt fo z E Bf NOTE Itis important that you dis
150. d Original and then press OK 3 Press the up arrow or down arrow button to highlight Yes and then press OK Related topics Make reprints of your photos on page 117 Rotate a photo Depending on how you placed your original on the glass to copy it the photo might appear sideways or upside down on the display You might need to rotate the photo to make it show properly on the display NOTE The HP All in One automatically adjusts the rotation so photos print properly on the page When printing more than one the photos are oriented to fit a maximum number of photos on the page To rotate a photo 1 Press the Menu button on the reprint selection screen E 2 In the Edit Photo menu press the up arrow or down arrow button to highlight Rotate and then press OK 3 Press the right arrow button repeatedly to rotate the image clockwise in 90 degree increments 4 When you are done rotating the image press OK Related topics e Print photos on page 94 Make reprints of your photos on page 117 Zoom and pan to crop a photo The HP All in One enables you to zoom in or out and print any particular portion of a photo When you print the photo only the cropped area shown on the display prints 118 Use the reprint features To crop a photo 1 Press the Menu button on the reprint selection screen g 2 In the Edit Photo menu press the up arrow or down arrow button to highlight Crop and then press
151. d the level of darkness in your printout by adjusting the Saturation Brightness or Color Tone options To change the saturation brightness or color tone 1 Make sure you have paper loaded in the input tray 2 Onthe File menu in your software application click Print 3 Make sure the product is the selected printer 4 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences Click the Color tab Click the More Color Options button 7 Movethe sliders to adjust the Saturation Brightness or Color Tone Brightness indicates the lightness or darkness of the printed document Saturation is the relative purity of printed colors Color Tone affects the perceived warmth or coolness of printed colors by adding more orange or blue tones respectively to your image So Preview your print job You can preview your print job before sending itto the HP All in One This helps to prevent wasting paper and ink on projects that do not print as expected Change the print settings for the current job 77 Chapter 7 To preview your print job 1 Make sure you have paper loaded in the input tray 2 Onthe File menu in your software application click Print 3 Make sure the product is the selected printer 4 Click the button that opens the Properties dialog box Depending on your software applicati
152. de c Check the paper path all the way to the left side and remove any paper still in the product boy Iz E lt vo 2 Q S o LT If the print carriage is stuck in the middle a Check for any paper or object that may be restricting the print carriage b Move print carriage all the way to the left side c Check the paper path all the way to the right side and remove any paper still in the product d Move print carriage all the way to the right side e Check the paper path all the way to the left side and remove any paper still in the product Errors 261 Chapter 14 gt Close the ink cartridge access door Check for a paper jam in the back of the product 6 Reconnect only the power cord If the product does not automatically turn on press the On button e f NOTE The product might go through a warm up period of up to two minutes Lights might flash and the print carriage might move Wait until this warm up period is complete before going to the next step 7 Doone of the following depending upon the state of the product Ifthe On button light is on and steady print a printer status report If you can print a printer status report the carriage is no longer jammed See the following task for information about printing a printer status report Ifthe On button light is not on or is flashing and the print carriage is still stalled proceed to the next solution 8 Reconnect the USB cabl
153. derless image can be printed on the specified size the Borderless printing check box is enabled 7 In the Paper Type drop down list click More and then select the appropriate paper type NOTE You cannot print a borderless image if the paper type is set to Plain paper or to a type of paper other than a photo paper 8 Select the Borderless check box if it is not already checked If the borderless paper size and paper type are not compatible the product software displays an alert and allows you to select a different type or size 9 Click OK and then click Print or OK in the Print dialog box f NOTE Donotleave unused photo paper in the input tray The paper might start to curl which could reduce the quality of your printout Photo paper should be flat before printing Print a photo on photo paper To achieve the best print quality HP recommends using HP papers that are specifically designed for the type of project you are printing along with genuine HP ink HP papers and HP ink are specifically designed to work well together to provide high quality output For photo printing HP recommends that you use HP Advanced Photo Paper with the HP All in One To print a photo on photo paper 1 Load up to 13 x 18 cm 5 x 7 inch paper in the photo tray or full size photo paper in the main input tray 2 Onthe File menu in your software application click Print 3 Make sure the product is the selected printer Pe
154. dge is correctly seated If the ink cartridge did not make a snapping noise the tab might need to be readjusted Remove the ink cartridge from the slot 294 Troubleshooting 10 Gently bend the tab away from the ink cartridge A CAUTION Be careful not to bend the tab out more than about 1 27 cm 0 5 inches 11 Reinstall the ink cartridge It should now snap down into place 12 Close the ink cartridge access door and check if the error message has gone away 13 If you still receive the error message turn the product off and then on again For more information see Replace the ink cartridges on page 123 Cause One or more of the ink cartridges were not installed If this did not solve the issue try the next solution ez c E lt vo 2 Q S LT m Solution 3 Clean the ink cartridge contacts Solution Clean the ink cartridge electrical contacts Errors 295 Chapter 14 If you still receive this message after cleaning the ink cartridge contacts you might have a damaged ink cartridge To clean the electrical contacts 1 Make sure the product is turned on 2 Open the ink cartridge access door by lifting from the front right of the product until the door locks into place The print carriage moves to the center of the product NOTE Wait until the print carriage stops moving before proceeding 3 Locate the ink cartridge that is indicated in the
155. different area to print 7 Zoom in Zooms in to enlarge the image on the display You can also use this button together with the arrows on the directional pad to adjust the crop box for printing 8 Zoom out Zooms out to show more of a photo If you press this button when a photo is shown on the display at 100 the Fit to Page feature is applied to the photo automatically 9 c Attention light Indicates a problem occurred See the display for more information 10 rJ Print Photos Prints the photos selected on your memory card If no photos are A currently selected the product prints the photo currently showing on the display 11 a Red Eye Removal Turns the Red Eye Removal feature on or off This feature turns on when a memory card is inserted The product automatically corrects red eye coloring in all the photos in the print queue 12 a Start Copy Black Starts a black and white copy 13 Start Copy Color Starts a color copy 14 Start Scan Opens the Scan Menu where you can select a destination for your scan 15 X Cancel Stops the current operation 16 A Setup Opens the Setup menu where you can change product settings and perform maintenance functions 17 P Help Opens the Help Menu on the display where you can select a topic to learn e more about it From the Home screen pressing Help lists the topics for which help is available Depending on the topic you select the topic will appear on the display or on your computer scree
156. duct is able to print smooth fonts When selecting a font look for the TrueType or OpenType icon Qj OpenType icon te c E te lt vo 2 Q S o T TrueType icon Cause The font was a custom size Some software applications offer custom fonts that have jagged edges when enlarged or printed Also if you wantto print bitmapped text it might have jagged edges when enlarged or printed Print quality troubleshooting 175 Chapter 14 If this did not solve the issue try the next solution Solution 2 Align the printer Solution Align the printer Aligning the printer can help ensure excellent print quality For more information see Align the printer on page 128 Cause The printer needed to be aligned If this did not solve the issue try the next solution Solution 3 Clean the printhead Solution If the previous solutions did not resolve the issue try cleaning the printhead After cleaning the printhead print a print quality report Evaluate the print quality report to see if the print quality problem still exists For more information see Clean the printhead on page 127 Print and evaluate a print quality report on page 129 Cause The printhead needed to be cleaned The product prints slowly Try the following solutions if the product is printing very slowly e Solution 1 Use a lower print quality setting e Solution 2 Check the ink levels e Solution 3 C
157. duct name and software version number HP Software update e HP Share to web HP Solution Center HP Director HP Memories Disk Greeting Card Creator 32 Cause There might have been a problem when you originally installed the HP Photosmart Software Product was not found E E c oO a gt fo z E Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Reset the product e Solution 2 Check the power cord and USB cable e Solution 3 Restart the computer e Solution 4 Uninstall and reinstall the product e Solution 5 Uninstall and reinstall the HP Photosmart Software 232 Troubleshooting Solution 1 Reset the product Solution Turn off the product and reset it by disconnecting the power cord Wait 60 seconds and then plug in the power cord Turn on the product Cause You needed to reset the product If this did not solve the issue try the next solution Solution 2 Check the power cord and USB cable Solution Make sure that the power cord and USB cable are properly attached and plugged in Also make sure that the product is turned on If the product is connected to the computer through a wired wireless or Bluetooth connection make sure that the respective connections are
158. e To clear a paper jam from the rear door 1 Press in the tab on the left side of the rear door to release the door Remove the door by pulling it away from the product 2 Gently pull the paper out of the rollers A CAUTION Ifthe papertears when you are removing it from the rollers check the rollers and wheels for torn pieces of paper that might be remaining inside the product If you do not remove all the pieces of paper from the product more paper jams are likely to occur 3 Replace the rear door Gently push the door forward until it snaps into place E Em c o v gt fo z E 4 Press OK on the control panel to continue the current job Cause The print carriage was blocked by a paper jam 262 Troubleshooting If this did not solve the issue try the next solution Solution 3 Ensure that the product is connected to a suitable power source Solution Verify that the product is properly connected to a suitable power source To verify the product is connected to a suitable power source 1 2 5 Make sure that you are using the power cord provided with the product If the product is connected to a computer make sure the computer has a grounded three prong power plug Make sure the power cord is firmly connected to both the product and the power adaptor Plug the power cord directly into a power outlet 1 Power connection Power cord
159. e 30 View and print network settings You can display a summary of the network settings on the HP All in One control panel or you can print a more detailed configuration page The network configuration page lists all of the important network settings such as the IP address link speed DNS and mDNS To view and print the network settings 1 Press Setup A 2 Press the down arrow button until Network is highlighted and then press OK Connect to a computer 37 em a 7 ET o t a o Chapter 4 3 Press the down arrow button until View Network Settings is highlighted and then press OK 4 Do one of the following Todisplay wired network settings press the down arrow button until Display Wired Summary is highlighted and then press OK Todisplay wireless network settings press the down arrow button until Display Wireless Summary is highlighted and then press OK To print the network configuration page press the down arrow button until Print Network Configuration Page is highlighted and then press OK Related topics Network configuration page definitions on page 42 Restore network defaults You can reset the network settings to what they were when you purchased the HP All in One A CAUTION This will erase all wireless setup information that you have entered In order to restore this information you will need to run the Wireless Setup Wizard again To restore network defaults
160. e fits within the printable area of the product 4 Cancel the print job if the graphics do not fit in the printable area of the page XX TIP Some software applications allow you to scale the document to fit the paper size currently selected Additionally you can scale the size of a document from the print Properties dialog box Cause The size of the document you were printing was larger than the paper loaded in the input tray Print troubleshooting 187 fo Iz E te fo lt vo 2 Q S e x e c Er o n fe E El co Chapter 14 If this did not solve the issue try the next solution Solution 3 Load the stack of papers correctly Solution If the paper is misfeeding it could cause parts of the document to cut off Remove the stack of paper from the input tray and then reload the paper For more information see Load paper on page 63 Cause The paper was loaded incorrectly If this did not solve the issue try the next solution Solution 4 Try printing with borders Solution Try printing with borders by turning off the borderless option For more information see Print a borderless image on page 80 Cause Borderless printing was enabled By selecting the Borderless option your printed photo was enlarged and centered to fit the printable area of the page Depending on the relative sizes of the digital photo and the paper on which you are printing this could res
161. e indicated ink cartridges did not have enough ink to print properly Ink cartridge problem Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Install the ink cartridges correctly e Solution 2 Clean the electrical contacts e Solution 3 Close the print carriage latch e Solution 4 Replace the ink cartridge e Solution 5 Contact HP support Solution 1 Install the ink cartridges correctly Solution Make sure all of the ink cartridges are properly installed Refer to the following steps to resolve this error To make sure the ink cartridges are properly installed 1 Make sure the product is turned on 2 Openthe ink cartridge access door by lifting from the front right of the product until the door locks into place E m c oO n gt z 2 Q The print carriage moves to the center of the product NOTE Wait until the print carriage stops moving before proceeding 266 Troubleshooting 3 9 10 Make sure the ink cartridges are installed in the correct slots Match the shape of the icon and color of the ink cartridge with the slot that has the same shaped icon and color eel ELE beta il Li Run your finger along the top of the ink cartridges to locate an
162. e issue try the next solution Solution 7 Clean the printhead Solution If the previous solutions did not resolve the issue try cleaning the printhead 162 Troubleshooting After cleaning the printhead print a print quality report Evaluate the print quality report to see if the print quality problem still exists For more information see e Clean the printhead on page 127 Print and evaluate a print quality report on page 129 Cause The printhead needed to be cleaned If this did not solve the issue try the next solution Solution 8 Contact HP support Solution Contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Cause There was a problem with the printhead Ink is not filling the text or graphics completely Try the following solutions if the ink is not filling the text or image completely so that it appears that parts are missing or blank Solution 1 Make sure you are using genuine HP ink cartridges Solution 1 Make sure you are using genuine HP ink cartridges Solution 2 Check the ink levels Solution 3 Check the print settings Solution 4 Check the paper type Solution 5 Clean the printhead Solution 6 Contact HP support Solution Check to see if your ink cartridges are genuine HP ink cartridges HP recommends that you use genuine
163. e issue is resolved e Solution 1 Install the HP Photosmart Software e Solution 2 Turn on the product e Solution 3 Turn on the computer e Solution 4 Check the connection from the product to your computer 242 Troubleshooting Solution 1 Install the HP Photosmart Software Solution Install the HP Photosmart Software that came with the product If it is installed restart your computer To install the HP Photosmart Software 1 Insert the product CD ROM into your computer s CD ROM drive and then start the Setup program 2 When prompted click Install More Software to install the HP Photosmart Software 3 Follow the onscreen instructions and the instructions provided in the Start Here guide that came with the product Cause The HP Photosmart Software was not installed If this did not solve the issue try the next solution Solution 2 Turn on the product Solution Turn on the product Cause The product was turned off If this did not solve the issue try the next solution Solution 3 Turn on the computer Solution Turn on the computer Cause The computer was turned off If this did not solve the issue try the next solution Solution 4 Check the connection from the product to your computer Solution Check the connection from the product to your computer Verify that the USB cable is securely plugged into the USB port on the back of the product Make sure the other end of the USB cable is plugg
164. e mouse 6 Check the USB cable to make sure it is functioning properly E m c oO n gt z 2 Q 4 NOTE If you are using an older cable it might not be working properly Try connecting it to another product to see if the USB cable works If you experience problems the USB cable might need to be replaced Also verify that the cable does not exceed 3 meters 9 8 feet in length 7 If another USB cable is available try using that one instead 8 Restart the computer 9 After the computer restarts try to scan again Cause The product was not properly connected to the computer If this did not solve the issue try the next solution 240 Troubleshooting Solution 3 Restart the computer Solution Restart the computer Cause You might not have restarted the computer after installing the product software Or there might have been another problem with the computer If this did not solve the issue try the next solution Solution 4 Uninstall and reinstall the product Solution Uninstall the product from the Printers and Faxes control panel and then reinstall it To uninstall and reinstall the product 1 Disconnect the USB cable between the product and the computer 2 Onthe Windows taskbar click Start Printers and Faxes 3 Right click the product and select Delete 4 Wait several seconds and then reconnect the product to the computer with the USB cable 5 Follow any onscree
165. e next solution Solution 3 Select the correct printer Solution Make sure you have selected the correct printer in your software application X TIP You can set the product as the default printer to ensure that the printer is automatically selected when you select Print in the File menu of your different software applications Cause The product was not the selected printer If this did not solve the issue try the next solution Solution 4 Check the printer driver status Solution The printer driver status might have changed to either offline or stop printing To check the printer driver status A Inthe HP Solution Center click the Status tab Cause The status of the printer driver had changed If this did not solve the issue try the next solution Solution 5 Wait until the product completes the current operation Solution If the product is performing another task such as copying or scanning your print job will be delayed until the product completes the current task Print troubleshooting 183 toy c E lt vo 2 Q S o LT Chapter 14 Some documents take a long time to print If nothing has printed several minutes after you sent a print job to the product check the product display to see if there are any messages Cause The product was busy with another task If this did not solve the issue try the next solution Solution 6 Remove all cancelled print jobs from the qu
166. e product NOTE Wait until the print carriage stops moving before proceeding Make sure the ink cartridges are installed in the correct slots Match the shape of the icon and color of the ink cartridge with the slot that has the same shaped icon and color Run your finger along the top of the ink cartridges to locate any cartridges that are not snapped completely down Press down on any cartridges that are sticking up They should snap down into place If an ink cartridge was sticking up and you were able to snap it back down into place close the ink cartridge access door and check if the error message has gone away Ifthe message has gone away stop troubleshooting here The error has been resolved If the message has not gone away proceed to the next step If none of the ink cartridges were sticking up proceed to the next step Locate the ink cartridge that is indicated in the error message and then press the tab on the ink cartridge to release it from the slot ez c fe lt vo 2 Q S o LT Press the ink cartridge back down into place The tab should make a snapping noise when the ink cartridge is correctly seated If the ink cartridge did not make a snapping noise the tab might need to be readjusted Remove the ink cartridge from the slot Errors 273 Chapter 14 10 Gently bend the tab away from the ink cartridge A CAUTION Be careful not to bend the tab out m
167. e quality of the printed page You should only initiate the next phase of cleaning if the print quality is poor If print quality still seems poor after you complete both stages of cleaning try aligning the printer If print quality problems persist after cleaning and aligning contact HP support Work with ink cartridges 127 v lt Q ED Ed a x v T S S 2 5 rt D E f T uv 2 T 3 1 9 Chapter 12 Related topics Align the printer on page 128 Align the printer The product automatically aligns the printhead during the initial setup You might want to use this feature when the printer status report shows streaking or white lines through any of the blocks of color or if you are having print quality issues with your printouts To align the printhead from the control panel 1 Press Setup BN 2 Press the down arrow button to highlight Tools and then press OK 3 Press the down arrow button to highlight Align Printer and then press OK The product aligns the printhead 4 Press any button to return to the Tools menu To align the printer from the HP Photosmart Software 1 Load letter A4 or legal unused plain white paper into the main input tray 2 In the HP Solution Center click Settings 3 In the Print Settings area click Printer Toolbox NOTE Youcanalso open the Printer Toolbox from the Print Properties dialog box In the Print Properties dia
168. e sure it is not set too low Print the image with a high print quality setting such as Best or Maximum dpi For more information see Set the paper type for printing on page 75 Change the print speed or quality on page 76 Print using Maximum dpi on page 82 Cause The paper type or print quality settings were set incorrectly If this did not solve the issue try the next solution Solution 4 Check the paper type Solution HP recommends that you use HP papers or any other paper type that is appropriate for the product Always make sure the paper you are printing on is flat For best results when printing images use HP Advanced Photo Paper E Em c oO n gt z E Q Store photo media in its original packaging inside a resealable plastic bag on a flat surface in a cool dry place When you are ready to print remove only the paper you plan to use immediately When you have finished printing return any unused photo paper to the plastic bag This will prevent the photo paper from curling NOTE For this issue there is not a problem with your ink supplies Therefore replacing the ink cartridges or printhead is not necessary For more information see Recommended papers for printing and copying on page 60 Information on paper on page 159 164 Troubleshooting The printout has a horizontal band of distortion near the bottom of a borderless print Ca
169. e this section to solve these printing problems Envelopes print incorrectly Borderless printing produces unexpected results The product is not responding The product prints meaningless characters Nothing happens when try to print The pages in my document came out in the wrong order The margins are not printing as expected Text or graphics are cut off at the edge of the page Ablank page came out while printing Ink is spraying the inside of the product when print a photo toy c E lt vo E a S o Envelopes print incorrectly Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Load the stack of envelopes correctly e Solution 2 Check the envelope type e Solution 3 Tuck the flaps to avoid paper jams Print troubleshooting 177 Chapter 14 Solution 1 Load the stack of envelopes correctly Solution Loada stack of envelopes in the input tray with the envelope flaps facing up and to the left Make sure that you remove all paper from the input tray before loading the envelopes For more information see Load envelopes on page 68 Cause Astack of envelopes was loaded incorrectly If this did not solve the issue try the next solutio
170. ear 7 Click Next through all of the screens that appear in the Wizard to install the USB Composite Device 8 Click Finish to complete the installation 9 Try to scan again 10 If these steps do not resolve the problem try using a different USB cable to connect the product to the computer e toy Iz E lt vo 2 Q S o 4 NOTE This solution is not applicable when the product is connected to the computer via LAN Cause Communication problems between the product and the USB controller caused this error to occur This might be caused by an incomplete installation a USB cable longer than 3 meters 9 8 feet in length or a defective USB cable If this did not solve the issue try the next solution Errors 211 Chapter 14 Solution 3 Verify if the Digital Imaging Monitor is running Solution Verify that the Digital Imaging Monitor is running To check that the Digital Imaging Monitor is running 1 Look for the Digital Imaging Monitor icon in the system tray at the lower right side of the screen near the time 2 If the Digital Imaging Monitor icon is not present restart the computer 3 After the computer restarts try to scan again Cause The Digital Imaging Monitor was not running If this did not solve the issue try the next solution Solution 4 Check the status of the product in the HP Solution Center Solution Check the status of the product in the HP Solution Center
171. ear door 1 Press in the tab on the left side of the rear door to release the door Remove the door by pulling it away from the product 2 Gently pull the paper out of the rollers toy Iz E lt vo 2 Q S LT A CAUTION Ifthe paper tears when you are removing it from the rollers check the rollers and wheels for torn pieces of paper that might be remaining inside the product If you do not remove all the pieces of paper from the product more paper jams are likely to occur Errors 253 Chapter 14 3 Replace the rear door Gently push the door forward until it snaps into place 4 Press OK on the control panel to continue the current job Cause Paper had jammed in the product Paper mismatch Solution Change the print setting or load the appropriate paper in the input tray Donotuse paper that is too thin that has a slick texture or that stretches easily It can feed incorrectly through the paper path causing paper jams Store photo media in its original packaging inside a resealable plastic bag on a flat surface in a cool dry place When you are ready to print remove only the paper you plan to use immediately When you have finished printing return any unused photo paper to the plastic bag Always hold photo paper by the edges Fingerprints on photo paper can reduce print quality Do not use paper that is heavily textured It can cause graphics or text
172. eb site offers technical support drivers supplies and ordering information E amp o w fo p ik Find more information 17 Chapter 3 EH El Qa 3 A oO 5 e E 3 E 18 Find more information 4 Finish setting up the HP All in One After you have completed the steps in your Start Here guide refer to this section to help you finish setting up the HP All in One This section contains important setup related information for your product This section contains the following topics e Set your preferences e Connect to a computer e Connect to a Bluetooth device 2 5 E o 0 i e 5 i Set your preferences Before you begin using your product you should review and if necessary adjust the general settings described in this section This section contains the following topics e Set your language and country region Set the default paper tray for PictBridge DPOF UPnP printing Enable faster browsing of photos Set the energy save mode Set the paper tray for printing from a Bluetooth device Restore the factory defaults Play a slideshow on the display Set your language and country region The language setting determines which language the HP All in One uses to show messages on the display The country region setting determines the default paper sizes and layouts for printing You can change these settings
173. eck the print settings BT Check the print settings to see if the color settings are incorrect For example check to see if the document is set to print in grayscale Or check to see if advanced color settings such as saturation brightness or color tone are set to modify the appearance of colors Check the print quality setting and make sure it matches the type of paper loaded in the product You might need to choose a lower print quality setting if colors are running into each other Or choose a higher setting if you are printing a high quality photo and then make sure photo paper such as HP Advanced Photo Paper is loaded in the input tray NOTE On some computer screens colors might appear differently than they do when printed on paper In this case there is nothing wrong with the product print settings or ink cartridges No further troubleshooting is required For more information see Change the saturation brightness or color tone on page 77 Change the print speed or quality on page 76 Choose papers for printing and copying on page 60 Cause The print settings were set incorrectly If this did not solve the issue try the next solution Solution 6 Align the printer Solution Align the printer Aligning the printer can help ensure excellent print quality For more information see Align the printer on page 128 Cause The printer needed to be aligned If this did not solve th
174. ected to a docking station for a laptop disconnect the cable from the docking station and connect it directly to the computer Ifthe USB cable is directly connected to the computer try plugging it into another USB port on the computer 5 If there are other USB devices connected to the computer disconnect the other devices except for the keyboard and the mouse 6 Check the USB cable to make sure it is functioning properly E m c oO n gt z 2 Q 4 NOTE If you are using an older cable it might not be working properly Try connecting it to another product to see if the USB cable works If you experience problems the USB cable might need to be replaced Also verify that the cable does not exceed 3 meters 9 8 feet in length 7 If another USB cable is available try using that one instead 8 Restart the computer 9 After the computer restarts try to scan again Cause The product was not properly connected to the computer If this did not solve the issue try the next solution 234 Troubleshooting Solution 3 Restart the computer Solution Restart the computer Cause You might not have restarted the computer after installing the product software Or there might have been another problem with the computer If this did not solve the issue try the next solution Solution 4 Uninstall and reinstall the product Solution Uninstall the product from the Printers and Faxes control
175. ed choose your country region and then click Contact HP for information on calling for technical support Cause The printhead or the ink delivery system failed and the product can no longer print Check ink cartridges Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Install all five ink cartridges e Solution 2 Make sure the ink cartridges are installed correctly e Solution 3 Contact HP support Solution 1 Install all five ink cartridges Solution Install all five ink cartridges If all five of the ink cartridges are already installed proceed to the next solution For more information see Replace the ink cartridges on page 123 Cause One or more of the ink cartridges were not installed If this did not solve the issue try the next solution Solution 2 Make sure the ink cartridges are installed correctly Solution Make sure all of the ink cartridges are properly installed Refer to the following steps to resolve this error To make sure the ink cartridges are properly installed 1 Make sure the product is turned on 2 Openthe ink cartridge access door by lifting from the front right of the product until the door locks into place 272 Troubleshooting The print carriage moves to the center of th
176. ed into a USB port on your computer After the cable is connected properly turn off the product and then on again If the product is connected to the computer through a wired wireless or Bluetooth toy z E te lt vo 2 Q S o LT Errors 243 Chapter 14 connection make sure that the respective connections are active and the product is turned on PM Me e m T For more information on setting up the product and connecting it to your computer see the Start Here guide that came with the product Cause The product was not properly connected to the computer File messages The following is a list of file related error messages Error reading or writing the file Unreadable files NN files could not be read e Photos not found File not found File format not supported Invalid file name e Supported file types for the product File corrupted Error reading or writing the file 4 m c oO n gt z 2 Q Solution Check to see if you have the right folder and file name Cause The product software could not open or save the file Unreadable files NN files could not be read Solution Reinsert the memory card in the product If this does not work retake the photos with your digital camera If you already transferred the files to your computer try printing those files by using the product software The copies might not be
177. eikalu kur ieg d j ties o ier ci Europos Sajungos vartotoj ir priva i nam kiy atliekamos rangos i metimas Sis simbolis ant produkto arba jo pakuot s nurodo kad produktas negali boti i mestas kartu su kitomis namy dkio atliekomis J s privalote i mesti savo atliekam jrangq atiduodami jq atliekamos elektronikos ir elektros jrangos perdirbimo punktus Jei atliekama ranga bus atskirai surenkama ir perdirbama bus i saugomi nat ral s i tekliai ir u ikrinama kad ranga yra perdirbta mogaus sveikat ir gamiq tausojan iu b du D l informacijos apie fai kur galite ismesti atliekam perdirbti skirlq jrangq kreipkit s atitinkamq vietos tamyba namy kio atlieky i ve imo tamybq arba parduotuv kurioje pirkole produkiq Utylizacja zu ytego sprz tu przez u ytkownik w domowych w Unii Europejskiej Symbol ten umieszczony na produkcie lub opakowaniu oznacza e tego produktu nie nalezy wyrzuca razem z innymi odpadami domowymi U ytkownik jest odpowiedzialny za dostarczenie zu ytego sprz tu do wyznaczonego punktu gromadzenia zu ytych urz dze elektrycznych i elektronicznych Gromadzenie osobno i recykling tego typu odpad w przyczynia sie do ochrony zasob w naturalnych i jest bezpieczny dla zdrowia i rodowiska naturalnego Dalsze informacje na temat sposobu ulylizacji zuzylych urz dze mo na Takat u odpowiednich wiide lokalnych w prapdtigbiodiwie zajmjqcym sig oruwaniem odpad w lub w miejscu zaku
178. el pia pnarapia n onoia ypnoiponoizita yia m iathpnon T axepar rqrac Twv eop vwv po oyio npaypatiko xp vou Tw pu pioewv npoi vroc kat Exel oye iaorei troi worte va SiapK aE co kai To npoi v Tux v andneipec cmibi pOworg avikar oraans auris TG pnarapiac Ga np nei va npayparonoro vrai and Kardddnda eknaieup vo rexvik Az Eur pai uni telepek s akkumul torok direkt v ja A term k tartalmaz egy elemet melynek feladata az hogy biztos tsa a val s idej ra vagy a term k be ll t sainak adatintegritasat Az elem gy van tervezve hogy v gig kitartson a term k haszn lata sor n Az elem b rmilyen jav t s t vagy cser j t csak k pzett szakember v gezheti el Eiropas Savien bas Bateriju direkt va Produktam ir baterija ko izmanto re l laika pulkste a vai produkta iestat jumu datu integrit tes saglab anai un t ir paredz ta visam produkta dz ves ciklam Jebkura apkope vai baterijas nomai a ir j veic atbilsto i kvalificetam darbiniekam Europos Sqjungos baterij akumuliatori direktyva iame gaminyje yra baterija kuri naudojama kad b t galima pri i r ti realaus laiko laikrod io veikimg arba gaminio nuostatas ji skirta veikti visq gaminio eksploatavimo laikq Bet kokius ios baterijos aptarnavimo arba keitimo darbus turi atlikti kvalifikuotas aptarnavimo technikas Dyrektywa Unii Europejskiej w sprawie bate akumulator w Produkt zawiera bateri wykorzystywang do zacho
179. eless statements ssssssssssseeeeeeneee nennen nennen enne 318 Exposure to radio frequency radiation sssseee eme 319 Notice to users in Brazil 2 22 cerro copi oec cna vende ctn eed E UR pane Fekete Rp ERR RR ES 319 Notice to users In Canada iion ys sateen pai rari Re EE eor aa ERAO Eorna na CARNE 319 European Union regulatory notice esses eee enne 320 Notice to users in Taiwan isssssesseeene enm eene ene e nenne ener inneren 320 lio e M 329 1 HP Photosmart C6300 All in One series Help For information about the HP All in One see HP All in One overview on page 9 Find more information on page 17 Finish setting up the HP All in One on page 19 How do I on page 57 Load originals and load paper on page 59 Print from your computer on page 73 Use the photo features on page 93 Use the scan features on page 103 Use the copy features on page 107 Use the reprint features on page 117 Maintain the HP All in One on page 121 Shop for ink supplies on page 137 HP warranty and support on page 303 Technical information on page 309 HP Photosmart C6300 All in One series Help 7 i a Ed 5 E a 2 e a n a x 7 L 0 E nz o 0 o c e Chapter 1 x uv v e
180. em zi 7 Er o t og o b When you are finished entering the WEP key use the arrow buttons to highlight Done on the visual keyboard 7 Press OK again to confirm The product will attempt to connect to the SSID If a message says you entered an invalid WEP key check the key you wrote down for your new network follow the prompts to correct the WEP key and then try again 8 Whenthe product connects successfully to the network go to your computer to install the software NOTE You can print the Wireless Network Test report at the end of a successful Wireless Setup Wizard connection which can help identify any potential future issues with the network setup Related topics Install the software for a network connection on page 34 Network troubleshooting on page 149 Install the software for a network connection Use this section to install the HP Photosmart software on a computer connected to a network Before you install the software make sure you have connected the HP All in One to a network f NOTE If your computer is configured to connect to a series of network drives make sure that your computer is currently connected to these drives before installing the software Otherwise the HP Photosmart software installer might try to use one of the reserved drive letters and you will not be able to access that network drive on your computer NOTE Installation time can range from 20 to 45 minute
181. emory problems while using other programs you might need to add more memory to your computer See the user guide that came with your computer for more information Cause Too many programs were running on your computer Scanned image is blank Solution Load your original print side down on the right front corner of the glass Cause The original was placed incorrectly on the glass Scanned image is incorrectly cropped Solution The autocropping feature in the software crops anything that is not part of the main image Sometimes this might not be what you want In that case turn off autocropping in the software and crop the scanned image manually or not at all E Em c oO n gt z E Q Cause The software was set to automatically crop scanned pictures Scanned image has incorrect page layout Solution Turn off autocropping in the software to retain the page layout Cause Automatic cropping was changing the page layout Scanned image shows dotted lines instead of text Solution Make a black and white copy of the original and then scan the copy 196 Troubleshooting Cause f you used the Text image type to scan text that you planned to edit the scanner might not have recognized color text The Text image type scans at 300 x 300 dpi in black and white If you scanned an original that has graphics or artwork surrounding the text the scanner might not have recognized the text T
182. en instructed Leaving them outside of the product for an extended period of time can result in damage to the ink cartridges 298 Troubleshooting To clean the sensor in the product 1 Gather swabs or a lint free cloth to use for the cleaning procedure 2 Make sure the product is turned on 3 Open the ink cartridge access door by lifting from the front right of the product until the door locks into place The print carriage moves to the center of the product NOTE Wait until the print carriage stops moving before proceeding 4 Locate the sensor inside the product The sensor is a square black plastic part slightly larger than a pencil eraser just to the left of the print carriage 5 Wipe the sensor with a dry swab or lint free cloth 6 Close the ink cartridge access door and check if the error message has been resolved 7 Ifyou still receive the error message turn the product off and then on again ez c lt vo E a S o Cause Ink might have built up and covered the sensor If this did not solve the issue try the next solution Solution 2 Clean the sensor windows on the ink cartridges Solution Clean the window on all of the ink cartridges Errors 299 Chapter 14 If the problem is not resolved printing can continue but the ink system behavior might change A CAUTION The cleaning procedure should take only a few minutes Make sure thatthe ink ca
183. ert the stack of cards into the photo tray with the short edge forward and the print side down Slide the stack forward until it stops 4 Slide the paper width guide inward against the stack of cards until it stops Do not overload the photo tray make sure the stack of cards fits within the photo tray and is no higher than the top of the paper width guide o Q a 5 S Eo v v 2 ke j Load paper 67 Chapter 6 Load envelopes You can load one or more envelopes into the main input tray of the HP All in One Do not use shiny or embossed envelopes or envelopes that have clasps or windows NOTE For specific details on how to format text for printing on envelopes consult the help files in your word processing software For best results consider using a label for the return address on envelopes To load envelopes 1 Raise and hold the output tray in the open position r fe I fos e ch fo 3 p 7 t E fo o t a gei f xe 7 m 4 Insert one or more envelopes into the far right side of the main input tray with the envelope flaps on the left and facing up Slide the stack of envelopes forward until it stops X TIP To avoid paper jams tuck the flap inside each envelope 68 Load originals and load paper 5 Slide the paper width guide inward against the stack of envelopes until it stops Do not overload the main input tray make sure the stac
184. es Scanning is the process of converting text and pictures into an electronic format for your computer You can scan almost anything photos magazine articles and text documents on the HP All in One You can use the scanning features of the HP All in One to do the following Scan text from an article into your word processor and quote it in a report Print business cards and brochures by scanning a logo and using it in your publishing software Send photos to friends and relatives by scanning your favorite prints and including them in e mail messages Create a photographic inventory of your house or office Archive treasured photos in an electronic scrapbook This section contains the following topics e Scan an image Edit a scanned image Edit a scanned document e Stop scanning Scan an image You can scan to a connected computer that has the HP Photosmart Software installed or to a connected memory card or storage device NOTE You can also use the software you installed with the HP All in One to scan images Using this software you can edit a scanned image and create special projects using a scanned image For more information see the software help This section contains the following topics e Scan an original to a computer e Scan an original to a memory card Scan an original to a computer You can scan originals placed on the glass by using the control panel NOTE To
185. es the Bluetooth settings shown on the configuration page Parameter Device Address Description The hardware address of the Bluetooth device Device Name The device name assigned to the product which can identify it on a Bluetooth device Passkey A value that the user must enter in order to print via Bluetooth Visibility Security Shows whether or not the HP All in One is visible to Bluetooth devices that are within range e Visible to all Any Bluetooth device within range can print to the HP All in One e Not visible Only Bluetooth devices that have stored the device address of the HP All in One can print to it 2 5 E o 0 i e E ra The level of security set for an HP All in One connected by Bluetooth Low The HP All in One does not require a passkey Any Bluetooth device within range can print to it e High The HP All in One requires a passkey from the Bluetooth device before allowing the device to send a print job Change the device name Some Bluetooth products display the name of the HP All in One when connected If you do not wantthe default name displayed as the name of the HP All in One you can change the device name To change the device name of the product 1 Press Setup A 2 Press the down arrow button until Bluetooth is highlighted and then press OK 3 Press the down arrow button until Device Name is highlighted and then press OK 4 NOTE The
186. estart the computer Solution Restart the computer Cause You might not have restarted the computer after installing the product software Or there might have been another problem with the computer E Em c oO a gt fo z E Q If this did not solve the issue try the next solution Solution 2 Uninstall and reinstall the HP Photosmart Software Solution Uninstall the complete HP Photosmart Software from the computer and then reinstall it using the CD that came with your product To uninstall and reinstall the software 1 On the Windows taskbar click Start Settings Control Panel 2 Double click Add Remove Programs 236 Troubleshooting 3 Remove all the items that are related to the HP scanning software A message appears on the computer to restart after removing some programs from the Add Remove Programs list 4 Select Click here to restart later 5 Disconnect the product from your computer and then restart your computer 4 NOTE Itis important that you disconnect the product before restarting your computer Do not connect the product to your computer until after you have reinstalled the software 6 Insertthe HP Photosmart CD ROM into your computer s CD ROM drive and then start the Setup program NOTE Ifthe Setup program does not appear locate the setup exe file on the CD ROM drive and double click it 7 Follow the onscreen instructions and the instructions provided in t
187. et which you can fold and then staple together For best results design your document to fit on a multiple of four pages such as an 8 12 or 16 page program for a child s school play or for a wedding Print from your computer To print a multiple page document as a booklet 1 Load paper into the input tray The paper should be thick enough so that the images do not show through to the other side 2 On the File menu in your software application click Print Make sure the product is the selected printer 4 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences 5 Click the Features tab 6 Inthe Paper saving options area select Manual from the Two sided printing drop down list 7 Select the binding edge from the Booklet layout is list as appropriate for your language If your language reads left to right click Left edge binding f your language reads right to left click Right edge binding The Pages per sheet box is automatically set to two pages per sheet 8 Click OK and then click Print or OK in the Print dialog box The product begins printing A dialog box displays instructions on the screen when it is time to process the second side of your job Do not click Continue in the dialog box until you have reloaded the paper as instructed in the following steps 9 Wait until the product has s
188. et cable is not connected to the HP All in One To connect the product with the Wireless Setup Wizard 1 Write down the following information about your access point e Network Name also called SSID WEP Key WPA Passphrase if needed If you do not know where to find this information see the documentation that came with your wireless access point You might be able to find the SSID and the WEP key or WPA passphrase on the Embedded Web Server EWS for the access point For information on how to open the access point EWS see the access point documentation NOTE Ifthe network is set up with an Apple AirPort base station and you are using a password instead of WEP HEX or WEP ASCII to access this network you need to get the equivalent WEP key See the documentation that came with the Apple AirPort base station for more information 2 Press Setup A 28 Finish setting up the HP All in One 3 Press the down arrow button until Network is highlighted and then press OK 4 Press the down arrow button to highlight Wireless Setup Wizard and then press OK This runs the Wireless Setup Wizard The setup wizard searches for available networks and then displays a list of detected network names SSIDs The networks with the strongest signal appear first the weakest appear last 5 Press the down arrow button to highlight the name of the network you wrote down in step 1 and then press OK If you do not see your network name
189. et och byta ut det Qupextusa 3a 6arepnn Ha Esponeiickus coros To3n nponykr cenep xxa 6atepna KOITO ce M3NON3BA 3a NORAbpPXKAHE Ha tenocrra Ha AOHHHTE HA YACOBHHKA B peanHO Bpeme unh Hacrpoiikwre 3a nponykra cesgapena Ha W3p gt p KM npes yenna xwsor Ha nponykra Cepsuser nnn 3aMaHaTa Ha arepusra rps sa na ce wssspuisa or keannpnynpaH TeXHUK Directiva Uniunii Europene referitoare la baterii Acest produs confine o baterie care este utilizat pentru a men ine integritatea datelor ceasului de timp real sau set rilor produsului si care este proiectat s func ioneze pe ntreaga durat de via a produsului Orice lucrare de service sau de nlocuire a acestei baterii trebuie efectuat de un tehnician de service calificat Environmental product stewardship program 313 Ds o ie z 2 e fej E 3 D e fe Chapter 16 314 Disposal of waste equipment by users in private households in the European Union Italiano Espa ol esky Nederlands Dansk Eesti a latviski Magyar lietuvi kai Polski Portugu s Svenska Sloveni na Sloven ina m Romi Disposal of Waste Equipment by Users in Private Households in the European Union This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste Instead i is your responsibility to dispose of your waste equipment by handing it over to a designated collection
190. eue Solution A print job might remain in the queue after it has been cancelled The cancelled print job jams the queue and prevents the next print job from printing From your computer open the printer folder and see if the cancelled job remains in the print queue Try to delete the job from the queue If the print job remains in the queue try one or both of the following Disconnect the USB cable from the product restart the computer and then reconnect the USB cable to the product Shut down the product restart the computer and then restart the product Cause Adeleted print job was in the queue If this did not solve the issue try the next solution Solution 7 Clear the paper jam Solution Clear the paper jam and remove any torn paper that remains in the product For more information see Clear paper jams on page 158 Cause The product had a paper jam If this did not solve the issue try the next solution Solution 8 Make sure the print carriage can move freely Solution Unplug the power cable if it is not already unplugged Check to see if the print carriage will move freely from one side of the printer to the other Do not try to force it to move if it is hung up on something E x fe c Er o N ey fe fe Sh El vo A CAUTION Be careful not to force the print carriage If the carriage is stuck forcing it to move will damage the printer For more information see Carriage st
191. ext format is incorrect Solution Some applications cannot handle framed text formatting Framed text is one of the scan document settings in the software It maintains complex layouts such as multiple columns from a newsletter by putting the text in different frames boxes in the destination application In the software select the correct format so that the scanned text layout and formatting are retained Cause The scan document settings were incorrect Text is incorrect or missing Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Adjust the brightness in the software e Solution 2 Clean the glass and lid Solution 3 Select the correct OCR language Solution 1 Adjust the brightness in the software Solution Adjust the brightness in the software and then rescan the original Cause The brightness was not set correctly If this did not solve the issue try the next solution Solution 2 Clean the glass and lid Solution Turn off the product unplug the power cord and use a soft cloth to wipe the glass and the back of the document lid toy c E lt vo 2 Q S o LT For more information see Clean the lid backing on page 134 e Clean the glass on page 133 Cause Debris might ha
192. ey WEP key is required e WPA PSK infrastructure only WPA with Pre Shared Key Not applicable This parameter does not apply to this network type Authentication verifies the identity of a user or product before granting access to the network making it more difficult for unauthorized users to access network resources This security method is common on wireless networks A network using Open System authentication does not screen network users basedon their identities Any wireless user can have access from the network However such a network might use WEP Wired Equivalent Privacy encryption to provide a first level of security against casual eavesdroppers A network using Shared Key authentication provides increased security by requiring users or products to identify themselves with a static key a hexadecimal or alphanumeric string Every user or product on the network shares the same key WEP encryption is used along with shared key authentication using the same key for both authentication and encryption A network using server based WPA PSK authentication provides significantly stronger security and is supported in most wireless access points and wireless routers The access point or router verifies the identity of a user or product requesting access to the network before granting that access Several different authentication protocols might be used on an authentication server Encryption The type of encryption in use
193. f 192 Troubleshooting If this did not solve the issue try the next solution Solution 4 Check the connection from the product to your computer Solution Check the connection from the product to your computer Verify that the USB cable is securely plugged into the USB port on the back of the product Make sure the other end of the USB cable is plugged into a USB port on your computer After the cable is connected properly turn off the product and then on again If the product is connected to the computer through a wired wireless or Bluetooth connection make sure that the respective connections are active and the product is turned on 2o ei t For more information on setting up the product and connecting it to your computer see the Start Here guide that came with the product Cause The product was not properly connected to the computer Photos in a connected digital camera with PictBridge do not print Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved toy z E te lt vo 2 a S o LT Solution 1 Set the camera to PictBridge mode e Solution 2 Save the photos in a supported file format Solution 3 Select photos on the camera for printing Solution 1 Set the camera to PictBridge mode Solution
194. f you re enable MAC address filtering on your wireless router make sure the MAC address of the product is on the list of acceptable MAC addresses Cause The setting for MAC address filtering was enabled on your wireless router Invalid WEP key during wireless setup Solution During the wireless setup process you might have entered the WEP key incorrectly Some wireless routers provide up to four WEP keys The product uses the first WEP key selected by the wireless router as the default WEP key Run the wireless setup process again and be sure to use the first WEP key provided by the wireless router Enter the WEP key exactly as it appears in the wireless router settings The WEP key is case sensitive If you do not know the WEP key see the documentation that came with your wireless router for information on how to access the router s Embedded Web Server You can find the WEP key by logging onto the router s Embedded Web Server using a computer on the wireless network Cause f you were using WEP security you must have entered the WEP key incorrectly during the wireless setup process x fe c Er oO n 7 fe e El vo Invalid passphrase during wireless setup Solution Run the wireless setup process again and enter the correct passphrase The passphrase is case sensitive Cause During the wireless setup process you had entered the WPA passphrase incorrectly 156 Troubleshooting The Printer not Fo
195. f your prints you can print a print quality report to help you determine if the printing system is working properly To print a print quality report 1 Load letter or A4 unused plain white paper into the input tray 2 Press Setup A 3 Press the down arrow button to highlight Tools and then press OK 4 Press the down arrow button to highlight Print Quality Report and then press OK The product prints a print quality report that you can use to diagnose print quality issues Print and evaluate a print quality report 129 CT E rt D S D as Uv 2 T 3 1 Oo E Chapter 12 To evaluate the print quality report 1 Check the ink levels shown on the page If a cartridge shows very low ink levels and you find the print quality unacceptable consider replacing that ink cartridge Print quality typically deteriorates as cartridges run out of ink NOTE Ifthe print quality report is not legible you can check the estimated ink levels from the control panel or HP Photosmart Software NOTE Ink level warnings and indicators provide estimates for planning purposes only When you receive a low ink warning message consider having a replacement cartridge available to avoid possible printing delays You do not need to replace the ink cartridges until print quality becomes unacceptable Look at the large text above the color blocks The type should be sharp and clear Figure 12 1 Sample text area e
196. fo z 2 Q 284 Troubleshooting 3 Remove all of the ink cartridges and place them on a piece of paper with the ink opening pointing up 2 o lt amp 2 fe x Errors 285 Chapter 14 6 Clean the printhead There are three areas of the printhead that need to be cleaned the plastic ramps on both sides of the ink nozzles the edge between the nozzles and the electrical contacts and the electrical contacts Dr oe Qa 1 Plastic ramps on the sides of the nozzles Edge between nozzles and contacts Electrical contacts A CAUTION Touch the nozzle and the electrical contact areas only with cleaning materials and not with your finger To clean the printhead a Lightly dampen a clean lint free cloth and wipe the electrical contact area from the bottom to the top Do not go past the edge between the nozzles and the electrical contacts Clean until no new ink shows on the cloth E x e c Er o n 2 e E 286 Troubleshooting b c d 7 Clean the electrical contacts inside the product To clean the electrical contacts in the product a b Use a fresh lightly dampened lint free cloth to wipe any accumulated ink and debris from the edge between the nozzles and the contacts Use a fresh lightly dampened lint free cloth to wipe the plastic ramps on both sides of the nozzles Wipe away from the nozzles W
197. for the cleaning procedure 2 Make sure the product is turned on 3 Open the ink cartridge access door by lifting from the front right of the product until the door locks into place The print carriage moves to the center of the product Ef NOTE Wait until the print carriage stops moving before proceeding 4 Remove all of the ink cartridges and place them on a piece of paper with the ink openings pointing up To remove the ink cartridges a Press the tab on the ink cartridge to release it and then remove it from the slot ez c e vo 2 Q S o LT Errors 291 Chapter 14 b Place the ink cartridge on a sheet of paper with the ink opening pointing up c Repeat steps a and b for each ink cartridge 5 For each ink cartridge wipe the sensor window with a dry swab or lint free cloth The sensor window is an area of clear plastic near the copper or gold colored metal contacts on the bottom of the ink cartridge Try not to touch the metal contacts T 6 Install each ink cartridge in its slot Press it down until the tab snaps into place Match the color and icon on each ink cartridge label to the color and icon on the slot for that ink cartridge E m c oO n gt e z 2 Q 7 Close the ink cartridge access door and check if the error has been resolved 8 If you still receive the error message turn the product off and then on again Cause Ink migh
198. for the product Always make sure the paper you are printing on is flat For best results when printing images use HP Advanced Photo Paper Store photo media in its original packaging inside a resealable plastic bag on a flat surface in a cool dry place When you are ready to print remove only the paper you Print quality troubleshooting 165 x e c Er o 7 e fe S El vo Chapter 14 plan to use immediately When you have finished printing return any unused photo paper to the plastic bag This will prevent the photo paper from curling For more information see Recommended papers for printing and copying on page 60 Information on paper on page 159 Cause The wrong kind of paper was loaded in the input tray If this did not solve the issue try the next solution Solution 2 Use a higher print quality setting Solution Check the print quality setting and make sure it is not set too low Print the image with a high print quality setting such as Best or Maximum dpi For more information see Change the print speed or quality on page 76 Print using Maximum dpi on page 82 Cause The print quality setting was set too low If this did not solve the issue try the next solution Solution 3 Rotate the image Solution If the problem persists use the software you installed with the product or another software application to rotate your image 180 degrees so that
199. formation Model number located on the label on the front of the product Serial number located on the back or bottom of the product Messages that appear when the situation occurs Answers to these questions Hasthis situation happened before o Can you re create it Did you add any new hardware or software to your computer at about the time that this situation began Didanything else occur prior to this situation such as a thunderstorm product was moved etc After the phone support period After the phone support period help is available from HP at an additional cost Help may also be available at the HP online support Web site www hp com support Contact your HP dealer or call the support phone number for your country region to learn more about support options Additional warranty options Extended service plans are available for the HP All in One at additional costs Go to www hp com support select your country region and language then explore the services and warranty area for information about the extended service plans 2 2 3 D ke gt 2 c 6 ES a x Additional warranty options 305 Chapter 15 HP Quick Exchange Service Japan 127 A KUYIVICMBY do Xs S A T CRR NCNS EARS CELT EEW FYI S3 hUvVZIZWEUCUS xLiAK2 429cumenzaS HP Quick Exchange Service ZZC 0477 A KhUYVEERMERRL SU 4VIA hKUYIVERMLET REAPER EMREN TT Ke BEEUN RTERKJEFTH PUVAZEROAKTCCR
200. fval Het is uw veronwaordeliheid uw afgedankte apparatuur afte leveren op een aangewezen inzamelpuni voor de verwerking van afgedankte elektrische en elektronische apparatuur De gescheiden inzameling en verwerking van uw afgedankie apparatuur draagt bij fof het sparen van natuurlijke bronnen en tot het hergebruik van materiaal op een wijze die de volksgezondheid en het milieu beschermt Voor meer informatie over yigarv uw algedanize apparatuur kunt inleveren voor recycling kunt u confact opnemen met het gemeentehuis in uw woonplaats de reinigingsdienst of de winkel waar u hl product ebt aangeschal Eramajapidamistes kasutuselt k rvaldatavate seadmete k itlemine Euroopa Liidus Kui tootel v i toote pakendil on see s mbol ei tohi seda toodet visata olmej tmete hulka Teie kohus on viia tarbetuks muutunud seade selleks etten htud elektri ja elektroonikaseadmete viliseerimiskohio Uiseertovate seadmete eraldi kogumine ja Failemine aitab stas loodusvarasid ning tagada ef k llemine toimub Inimeste tervisele ja keskkonnale ohutult Lisateavet selle kohta kuhu saate utiliseeritava seadme k itlemiseks viia saate k sida kohalikust omavalitsusest olmej tmete utiliseerimispunktist v i kauplusest kust te seadme ostsite H vitett vien laitteiden k sittely kotitalouksissa Euroopan unionin alueella T m tuotteessa tai sen pakkauksessa oleva merkint osoittaa ett tuotetta ei saa h viti talousj tteiden mukana K ytt j n velvollisuus on
201. g system releases and support visit the HP online support Web site at www hp com support Paper specifications Type Paper weight Input tray Output trayt Photo tray Plain paper 20 to 24 Ib 75 to Up to 125 20 Ib 50 20 Ib paper n a 90 gsm paper Legal paper 20 to 24 Ib 75 to Up to 100 20 Ib 10 20 Ib paper n a 90 gsm paper Cards 110 Ib index max Up to 20 25 Up to 20 200 gsm Envelopes 20 to 24 Ib 75to Upto 15 15 n a 90 gsm Transparency film n a Up to 40 25 n a Labels n a Up to 40 25 n a 5x7 inch 13 x 18 cm 145 Ib Up to 20 20 Up to 20 Photo paper 236 gsm 4x6 inch 10x 15 cm 145 Ib Up to 20 20 Up to 20 Photo paper 236 gsm 8 5x 11 inch 216 x 279 n a Up to 40 25 n a mm Photo paper Maximum capacity T Output tray capacity is affected by the type of paper and the amount of ink you are using HP recommends emptying the output tray frequently FAST DRAFT print quality mode requiresthe extender tray to be extended and the end tray rotated up Without the end tray rotated up both letter and legal sized paper will fall on the first sheet Specifications 309 E oO 1 z zu 1 e 3 fe EX 3 3 Chapter 16 ET NOTE Fora complete list of supported media sizes see the printer driver Print specifications Print speeds vary according to the complexity of the document Panorama size printing Method drop on demand t
202. ged in Salt rH m A dq ME 4 Click Retry to retry the connection 5 Continue with the installation and restart the computer when prompted Cause The USB connection between the product and the computer failed received a message that an Unknown Error has occurred Solution Uninstall the software completely and then reinstall it To uninstall the software and reset the product 1 Disconnect and reset the product To disconnect and reset the product Make sure the product is turned on Press the On button to turn off the product Disconnect the power cord from the back of the product Reconnect the power cord to the back of the product Press the On button to turn on the product 2 Uninstall the software completely toy Iz E te lt vo E a S o LT Pp NOTE Itis important that you follow the uninstall procedure carefully to ensure you have removed the software completely from the computer before reinstalling it Setup troubleshooting 145 Chapter 14 To uninstall the software completely a Onthe Windows taskbar click Start Settings Control Panel or just Control Panel b Double click Add Remove Programs or click Uninstall a program c Remove all the items that are related to the HP Photosmart Software A CAUTION If the computer is manufactured by HP or Compaq do not remove any applications other than those listed below HP Imaging de
203. gn 128 printhead clean 127 problems 284 printing slow troubleshoot 176 Printing Shortcuts tab 78 problems copy 199 error messages 204 print 177 scan 194 Q quality print 76 quality copy 111 R radio turn off 38 Readme file 139 recycle ink cartridges 311 red eye remove 97 reduce enlarge resize 112 regulatory notices declaration of conformity European Economic Area 317 regulatory model identification number 315 wireless statements 318 reinstall software 148 removing ink from skin and clothing 126 replace ink cartridges 123 reports diagnostic 129 print quality 129 printer status 128 printhead 126 self test 128 reprint documents 117 features 117 photos 117 resolution print 76 restore factory settings 21 restore network defaults 38 RJ 45 plug 26 48 49 rotate photos 98 118 S saturation change in print 77 save photos to computer 96 scanned image 103 scan blank 196 button 11 cancel 106 crop incorrect 196 documents 103 edit image 105 fails 195 196 features 103 from control panel 103 halts 194 page layout incorrect 196 photos 103 save to computer 103 Index save to memory card 104 scan specifications 310 stop 106 text appears as dotted lines 196 text format incorrect 197 text incorrect 197 to memory card 104 troubleshooting 194 Scan glass clean 133 scan to menu 13 security Bluetooth 53 Bluetooth adapter 54 network WEP key 28 32 33 34 46 47 troubleshoot 32 self test rep
204. h handle raised can result in incorrectly seated ink cartridges and problems printing The latch must remain down in order to correctly install the ink cartridges 10 Using the colored shaped icons for help slide the ink cartridge into the empty slot until it clicks into place and is seated firmly in the slot ez c fe vo 2 Q S o k Cause The printhead or ink cartridges were not installed correctly If this did not solve the issue try the next solution Errors 283 Chapter 14 Solution 2 Contact HP support Solution Contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Cause There was a problem with the printhead or ink cartridges Printhead problem Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Reinstall the printhead e Solution 2 Contact HP support Solution 1 Reinstall the printhead Solution Check to make sure the printhead is installed and the ink cartridge access door is closed Reinstall the printhead To reinstall the printhead 1 Make sure that the product is turned on 2 Open the ink cartridge door E m c oO v gt
205. has printed several minutes after you sent a print job to the product check the status of the product In the HP Photosmart Software click Settings and then click Status Cause The computer was not communicating with the product If this did not solve the issue try the next solution Print troubleshooting 181 Chapter 14 Solution 10 Reset the product Solution Turn off the product and then unplug the power cord Plug the power cord back in and then press the On button to turn on the product Cause The product experienced an error The product prints meaningless characters Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Reset the product e Solution 2 Print a previously saved version of the document Solution 1 Reset the product Solution Turn off the product and your computer for 60 seconds then turn them both on and try printing again Cause There was no available memory in the product If this did not solve the issue try the next solution Solution 2 Print a previously saved version of the document Solution Try printing another document from the same software application If this works then try printing a previously saved version of the document that is not corrupt Cause The document was co
206. he Edit Photos menu press the up arrow or down arrow button to highlight Color Effect and then press OK 3 Press the up arrow or down arrow button to select one of the following color effect options and then press OK No Effect Does not apply any special color effects to your photo Black amp White Prints the photo in black and white Sepia Applies brown tones similar to photos produced in the early 1900s to your photo Antique Applies brown tones along with some pale colors to your photo With this option your photo will look like it was hand tinted Related topics e Print photos on page 94 Make reprints of your photos on page 117 120 Use the reprint features 12 Maintain the HP All in One The HP All in One requires little maintenance Sometimes you might want to clean the glass and lid backing to remove surface dust and ensure that your copies and scans remain clear You will also need to replace ink cartridges clean the printhead assembly or align the printer from time to time This section provides instructions for keeping the HP All in One in top working condition Perform these simple maintenance procedures as necessary This section contains the following topics v c fo Ed a T t lt g e Work with ink cartridges Print a printer status report Print and evaluate a print quality report Clean the HP All in One Turn off the HP All in One
207. he Start Here guide that came with the product 8 If you are still having trouble scanning remove the following additional applications from the Add Remove Programs list if they are present A CAUTION If the computer is manufactured by HP or Compaq do not remove any applications other than those listed below HP Imaging device functions HP Document Viewer HP Photosmart Essential HP Image Zone HP Photo and imaging gallery HP Photosmart Officejet Deskjet with product name and software version number HP Software update HP Share to web e HP Solution Center HP Director HP Memories Disk Greeting Card Creator 32 Cause There might have been a problem when you originally installed the HP Photosmart Software toy Iz E lt vo 2 a S LT e Required software component was not found or was incorrectly installed Solution Uninstall the complete HP Photosmart Software from the computer and then reinstall it using the CD that came with your product To uninstall and reinstall the software 1 On the Windows taskbar click Start Settings Control Panel 2 Double click Add Remove Programs Errors 237 Chapter 14 3 Remove all the items that are related to the HP scanning software A message appears on the computer to restart after removing some programs from the Add Remove Programs list 4 Select Click here to restart later 5 Disconnect the product from you
208. he computer as shown below If the product is connected to the computer through a wired wireless or bluetooth connection make sure that the respective connections are turned on and active and the product is turned on Qo csi gt ME e j d Cause The product was not connected to the computer Ink cartridge and printhead messages The following is a list of printhead and ink cartridge error messages toy c E te lt vo 2 Q S o Alignment failed Calibration error Carriage stall Cartridges in wrong slot General printer error Incompatible ink cartridges Incompatible printhead Ink alert Ink cartridge problem Errors 257 Chapter 14 e Ink service capacity warning Ink system failure e Check ink cartridges e Install printhead and then cartridges e Non HP cartridge Original HP ink depleted e Previously used genuine HP cartridge e Printhead appears to be missing or damaged e Printhead problem e Problem with printer preparation Sensor issue Ink cartridge is missing incorrectly installed or not intended for your product e Sensor failure Alignment failed Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Sol
209. he display goes into a sleep state and the screen shuts off completely The display turns back on when you press a control panel button insert a memory card lift the lid or access the HP All in One from a connected computer e lt o lt o Menu overview The following topics provide a quick reference to top level menus available from the Home screen and buttons on the control panel e Copy Menu e Photo Menu Scan Menu 12 HP All in One overview Setup Menu Help Menu Copy Menu When you select Copy on the Home screen the Number of copies screen appears The following options are available when you press the Menu button from the Number of copies screen Size Quality Lighter Darker Preview Crop Paper Size Paper Type Margin Shift Enhancements Set as New Defaults Photo Menu The following options are available when you select Photo from the Home screen or insert a memory card Scan Menu The following options are available when you press Start Scan on the control panel or select Scan from the Home screen Scan and Reprint Scan to Computer Scan to Memory Card Scan to USB Flash Drive Setup Menu The following options are available when you press Setup on the control panel Printable School Papers Network Menu overview 13 9 o E i Chapter 2 Tools Preferences Bluetooth Help Menu The Help Men
210. he driver 226 Troubleshooting 7 Ifthe wrong driver is selected select the correct driver from the Driver drop down menu 8 Click OK to save your changes Cause The product was not to be set as the default printer or the wrong driver might have been configured If this did not solve the issue try the next solution Solution 5 Check if the printer is paused or offline Solution Check to make sure the product is not paused or offline To check if the printer is paused or offline 1 Depending upon your operating system do one of the following Windows Vista On the Windows taskbar click Start click Control Panel and then click Printers Windows XP On the Windows taskbar click Start click Control Panel and then click Printers and Faxes 2 Double click the icon for your product to open the print queue 3 Onthe Printer menu make sure there are no check marks next to Pause Printing or Use Printer Offline 4 f you made any changes try to print again Cause The product was paused or offline If this did not solve the issue try the next solution Solution 6 Clear the print queue manually Solution Manually clear the print queue To clear the print queue manually 1 Depending upon your operating system do one of the following Windows Vista On the Windows taskbar click Start click Control Panel and then click Printers Windows XP On the Windows taskbar click Start click Control Panel
211. he number of packets received by the HP All in One without error since it has been turned on The counter clears after the HP All in One is turned off Wireless 802 11 network settings The following table describes the 802 11 wireless settings shown on the network configuration page Parameter Hardware Address MAC IP Address Description The Media Access Control MAC address that identifies the HP All in One This is a unique 12 digit identification number assigned to networking hardware for identification including wireless access points routers and other such products No two pieces of hardware have the same MAC address Two MAC addresses are assigned one for wired Ethernet and one for wireless 802 11 NOTE Some Internet service providers ISPs require that you register the MAC address of the Network Card or LAN Adapter that was connected to your cable or DSL modem during installation This address uniquely identifies the device on the network IP addresses are assigned dynamically through DHCP or AutolP You can also set up a static IP address though this is not recommended NOTE Manually assigning an invalid IP address during installation will prevent your network components from seeing the HP All in One Subnet Mask A subnet is an IP address assigned by the installation software to make an additional network available as part of a larger network Subnets are specified by a subnet mask This mask determines
212. he problem continue trying the remaining solutions until the issue is resolved e Solution 1 Reinstall the printhead and cartridges e Solution 2 Contact HP support Solution 1 Reinstall the printhead and cartridges Solution f you just installed the printhead and ink cartridges remove and reinsert them using the following procedure Bf NOTE If you are setting up the product for the first time make sure you follow the instructions in the Start Here guide for installing the printhead and the ink cartridges To reinstall the printhead 1 Make sure that the product is turned on 2 Open the ink cartridge door toy Iz E te lt vo E a S o LT Errors 279 Chapter 14 3 Remove all of the ink cartridges and place them on a piece of paper with the ink opening pointing up 4 Liftthe latch handle on the print carriage until it stops Ho o Er D N 2 o gt t 280 Troubleshooting 6 Clean the printhead There are three areas of the printhead that need to be cleaned the plastic ramps on both sides of the ink nozzles the edge between the nozzles and the electrical contacts and the electrical contacts Dr o mE o m 1 Plastic ramps on the sides of the nozzles Edge between nozzles and contacts Electrical contacts A CAUTION Touch the nozzle and the electrical contact areas only with cleaning materials and not with your
213. he product Always make sure the paper you are printing on is flat For best results when printing images use HP Advanced Photo Paper Store photo media in its original packaging inside a resealable plastic bag on a flat surface in a cool dry place When you are ready to print remove only the paper you plan to use immediately When you have finished printing return any unused photo paper to the plastic bag This will prevent the photo paper from curling NOTE For this issue there is not a problem with your ink supplies Therefore replacing the ink cartridges or printhead is not necessary For more information see Recommended papers for printing and copying on page 60 Information on paper on page 159 Cause The wrong kind of paper was loaded in the input tray If this did not solve the issue try the next solution Solution 3 Clean the printhead Solution If the previous solutions did not resolve the issue try cleaning the printhead After cleaning the printhead print a print quality report Evaluate the print quality report to see if the print quality problem still exists For more information see Clean the printhead on page 127 Print and evaluate a print quality report on page 129 Cause The printhead needed to be cleaned If this did not solve the issue try the next solution toy c E te lt vo 2 Q S o LT Solution 4 Check the ink leve
214. he product does not support the paper type or envelope Solution 5 Clear the paper jam Solution 1 Turn on the product Solution Look at the On light located on the product If it is not lit the product is turned off Make sure the power cord is firmly connected to the product and plugged into a power outlet Press the On button to turn on the product Cause The product was turned off If this did not solve the issue try the next solution Solution 2 Place the original correctly on the glass Solution Load the original print side down on the right front corner of the glass as shown below D c E lt vo 2 Q S o Cause The original was placed incorrectly on the glass Copy troubleshooting 199 Chapter 14 If this did not solve the issue try the next solution Solution 3 Wait until the product completes the current operation Solution Check the On light If it is blinking the product is busy Cause The product was busy copying or printing If this did not solve the issue try the next solution Solution 4 The product does not support the paper type or envelope Solution Do not use the product to copy onto envelopes or other papers it does not support For more information see Recommended papers for printing and copying on page 60 Cause The product did not recognize the paper type If this did not solve the issue try the next solution Solution
215. hermal inkjet Language PCL3 GUI Copy specifications Digital image processing Maximum number of copies varies by model Copy speeds vary according to the complexity of the document and model Maximum copy enlargement ranging from 200 40096 depends on model Maximum copy reduction ranging from 25 50 depends on model Scan specifications mage editor included ntegrated OCR software automatically converts scanned text to editable text if installed Twain compliant software interface Resolution up to 4800 x 4800 ppi optical depends on model 19200 ppi enhanced software For more information about ppi resolution see the scanner software Color 48 bit color 8 bit grayscale 256 levels of gray Maximum scan size from glass 21 6 x 29 7 cm 8 5 x 11 7 inches Print resolution To find out about the printer resolution see the printer software For more information see View the print resolution on page 75 Ink cartridge yield Visit www hp com pageyield for more information on estimated cartridge yields Acoustic information If you have Internet access you can get acoustic information from the HP Web site Go to www hp com support Environmental product stewardship program Hewlett Packard is committed to providing quality products in an environmentally sound manner Design for recycling has been incorporated into this product The number of materials has been kept to a minimum while en
216. his did not solve the issue try the next solution E x fe c Er o N gt fe El vo Solution 3 Remove excess paper from the photo tray Solution Do not overload the photo tray make sure the stack of photo paper fits within the photo tray and is no higher than the top of the paper width guide Cause There was too much paper loaded in the photo tray If this did not solve the issue try the next solution 208 Troubleshooting Solution 4 Make sure the sheets of paper are not stuck together Solution Remove the paper from the photo tray and shuffle the paper so it does not stick together Reload the paper into the photo tray and try printing again Cause Two or more pieces of paper were stuck together If this did not solve the issue try the next solution Solution 5 Make sure the photo paper is not curled Solution If the photo paper is curled place the paper in a plastic bag and gently bend itthe opposite direction of the curl until the paper lies flat If the problem persists use photo paper that is not curled Cause The photo paper was curled If this did not solve the issue try the next solution Solution 6 Load one sheet of paper at a time Solution Try loading just one sheet of photo paper in the photo tray at a time Cause Paper might not feed properly if you are using the product in an extremely high or low humidity environment Photo tray cannot engage Solution
217. hows the wrong language The wrong measurements are showing in menus on the display e When insert the CD ROM into my computer s CD ROM drive nothing happens e The Minimum System Checks screen appears Ared X appears on the USB connect prompt received a message that an Unknown Error has occurred The registration screen does not appear Uninstall and reinstall the software The product will not turn on Try the following solutions if there are no light indications no noise and no movement from the product when you turn it on e Solution 1 Make sure you use the power cord that came with the product e Solution 2 Reset the product Solution 3 Press the On button more slowly e Solution 4 Contact HP to replace the power supply e Solution 5 Contact HP support for service Solution 1 Make sure you use the power cord that came with the product Solution Make sure the power cord is firmly connected to both the product and the power adapter Plug the power cord into a power outlet surge protector or power strip E x fe c Er o N ey fe fe E E vo 1 Power connection Power cord and adapter Power outlet 140 Troubleshooting f you are using a power strip make sure the power strip is turned on Or try plugging the product directly into a power outlet Test the power outlet to make sure it is working Plug in an appliance that
218. ication and save it in a format that the HP software recognizes Cause The HP software did not recognize or support the file format of the image you are trying to open or save If the file extension indicates it is a supported file type the file might be corrupted Invalid file name Solution Make sure that you are not using any invalid symbols in the file name Cause The file name you entered was invalid Errors 245 E E c oO v gt fe z E Chapter 14 Supported file types for the product The product software only recognizes JPG and TIF images File corrupted Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Reinsert the memory card in the product e Solution 2 Reformat the memory card in your digital camera Solution 1 Reinsert the memory card in the product Solution Reinsert the memory card If this does not work retake the photos with your digital camera If you already transferred the files to your computer try printing those files by using the product software The copies might not be damaged Cause Some ofthe files on the inserted memory card or attached storage device were damaged If this did not solve the issue try the next solution Solution 2 Reformat the memor
219. icien qualifi Batterie Richtlinie der Europ ischen Union Dieses Produkt enth lt eine Batterie die dazu dient die Datenintegrit t der Echtzeituhr sowie der Produkteinstellungen zu erhalten und die f r die Lebensdauer des Produkts ausreicht Im Bedarfsfall sollte das Instandhalten bzw Austauschen der Batterie von einem qualifizierten Servicetechniker durchgef hrt werden Direttiva dell Unione Europea relativa alla raccolta al trattamento e allo smaltimento di batterie e accumulatori Questo prodotto contiene una batteria utilizzata per preservare l integrit dei dati dell orologio in tempo reale o delle impostazioni del prodotto e la sua durata si intende pari a quella del prodotto Eventuali interventi di riparazione o sostituzione della batteria devono essere eseguiti da un tecnico dell assistenza qualificato amp k T E c iS rs o d Directiva sobre bater as de la Uni n Europea Este producto contiene una bater a que se utiliza para conservar la integridad de los datos del reloj de tiempo real o la configuraci n del producto y est dise ada para durar toda la vida til del producto El mantenimiento o la sustituci n de dicha bater a deber realizarla un t cnico de mantenimiento cualificado Sm rnice Evropsk unie pro nakladani s bateriemi Tento vyrobek obsahuje baterii kter slouz k uchov n spravnych dat hodin re ln ho asu nebo nastaven vyrobku Baterie je navrzena tak aby
220. ides of the page the Front to Back option is not available Your document will automatically print in the correct order 7 Click OK and then click Print or OK in the Print dialog box NOTE When you are printing multiple copies each set is printed completely before the next set is printed Reverse an image for iron on transfers This feature reverses an image so you can use it for iron on transfers This feature is also useful for transparencies when you want to make notations on the back of the transparency without scratching the original Perform special print jobs 87 Chapter 7 To reverse an image for iron on transfers 1 2 3 9T O 0 2409 On the File menu in your software application click Print Make sure the product is the selected printer Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences Click the Features tab In the Paper Type drop down list click More and then select HP Iron on Transfer from the list If the selected size is not what you want click an appropriate size in the Size list Click the Advanced tab In the Features area select the Mirror Image check box Click OK and then click Print or OK in the Print dialog box E NOTE To prevent jams manually feed the iron on transfer sheets into the input tray one sheet at a time Print o
221. iew and begin copying Copy Perform special copy jobs 149 Chapter 10 Shift the left margin If you are planning to bind your copies along the left edge for example in a 3 ring binder you can shift your copy slightly to the right so that the words or images on the left side of the page do not extend into the binding margin IN A 4 NOTE The HP All in One shifts the words and images approximately 9 5 mm 0 37 inch to the right To reduce the chances of cropping along the right edge as a result do not use the Margin Shift and enlargement features together To shift the margin for your copy from the control panel 1 Press OK when Copy is highlighted on the Home Screen 2 Press the Menu button to select Copy Settings E 3 Change copy settings on the product to accurately reflect the copy you want to make Press the down arrow button to highlight Margin Shift and then press OK 5 Press the up arrow button to highlight On and then press OK A Improve the quality of a copy The HP All in One is designed to produce high quality copies of documents containing both text and images However you might need to change the Enhancements setting if the document you are copying contains just text or just an image and you notice any of the following Stray dots of color surround some text on your copies Large black typefaces look splotchy not smooth Thin colored objects or line
222. ight Tips Slideshow and then press OK 4 Press the down arrow or the up arrow button to highlight On or Off and then press o OK Connect to a computer The HP All in One comes equipped with a USB port so you can connect directly to a computer using a USB cable You can also connect the HP All in One to either a wired or wireless network Description USB connection Recommended number of connected computers for best performance One computer connected with a USB cable to the rear USB 2 0 High Speed port on the HP All in One Supported software features All features are supported 2 2 o 0 iS e 5 it Setup instructions Follow the Start Here guide for detailed instructions Wired Ethernet network connection Up to five computers connected to an HP All in One using a hub or router All features are supported Follow the instructions in Set up the HP All in One on a wired Ethernet network on page 25 Integrated Wireless WLAN 802 11 network connection Up to five computers connected using a wireless router infrastructure mode One computer ad hoc mode All features are supported Follow instructions in Set up the HP All in One on an integrated wireless WLAN 802 11 network on page 27 Printer sharing Up to five computers The host computer must be on at all times in order to print from the other computers All fe
223. in the Windows system tray Network troubleshooting This section addresses problems you might encounter while setting up a network This section contains the following topics Wired network setup troubleshooting Wireless setup troubleshooting Wired network setup troubleshooting This section addresses problems you might encounter setting up a wired network This section contains the following topics joy c lt vo 2 Q S o LT The computer is unable to discover the product The Printer not Found screen appears during installation The computer is unable to discover the product Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Check the cable connection e Solution 2 Check the LAN card set up e Solution 3 Check the active network connection Network troubleshooting 149 Chapter 14 e Solution 4 Turn off the product the computer and the router e Solution 5 Try to access the Embedded Web Server on the product Solution 1 Check the cable connection Solution Check the following cables to ensure they are connected properly Cables between the product and the hub or router Cables between the hub or router and your computer Cables to and from your modem or
224. in the wrong order Solution Print the document in reverse order When the document finishes printing the pages will be in correct order For more information see Print a multiple page document in reverse order on page 87 Cause The print settings were set to print the first page of your document first Because of the way the paper feeds through the product the first page will be print side up at the bottom of the stack Print troubleshooting 185 E Em c oO a gt z E Chapter 14 The margins are not printing as expected 186 Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Check the printer margins e Solution 2 Verify the paper size setting e Solution 3 Load the stack of paper correctly Solution 1 Check the printer margins Solution Check the printer margins Make sure the margin settings for the document do not exceed the printable area of the product To check your margin settings 1 Preview your print job before sending it to the product In most software applications click the File menu and then click Print Preview 2 Check the margins The product uses the margins you have set in your software application as long as they are greater than the minimum margins
225. int an original photo 1 Load your original print side down on the right front corner of the glass 2 Make sure the photo tray or main tray is loaded with the correct paper 3 Press the right arrow button to highlight Reprints and then press OK 4 Optional Press the Menu button to change print settings before reprinting a Press the left arrow or right arrow button to highlight the print layout pattern and then press OK b Optional Press the up arrow button to increase the number of copies c Optional Press the Menu button on the reprint selection screen to edit the photo d When you are done press OK 5 Press Print Photos Edit a photo before reprinting The HP All in One offers several basic editing features that you can use to edit your photos manually before you make reprints of them This section contains the following topics Fix a faded original Rotate a photo Zoom and pan to crop a photo e Adjust the brightness of your photos Apply special color effects to your photos Fix a faded original If your photo has faded from age or sun exposure you can fix it so that the colors in your reprint are more accurate to the original coloring Edit a photo before reprinting 117 Chapter 11 To fix a faded original photo when making a reprint 1 Press the Menu button on the reprint selection screen E 2 In the Edit Photo menu press the up arrow or down arrow button to highlight Fix Fade
226. into the front USB port 2 Press Setup A 3 Press the down arrow button until Bluetooth is highlighted and then press OK 4 Press the down arrow button until Device Address is highlighted and then press OK The Device Address appears which is read only 5 Make a note of the device address You might need it later Connect the HP All in One to a computer using a Bluetooth wireless connection A Bluetooth connection provides a quick and easy way to print images from a Bluetooth enabled computer without using a cable With a Bluetooth connection you can access many of the same printing features as with a USB connection For example you can check the printer status as well as the estimated amount of ink remaining in your ink cartridges 4 NOTE The only software functionality available with a Bluetooth connection is printing Scanning and software based copying cannot be done over a Bluetooth connection However stand alone copy functions are still available Before you print you must connect an HP Bluetooth Adapter to the HP All in One You must have Windows Vista or Windows XP and either the Microsoft Bluetooth Protocol Stack or the Widcomm Bluetooth Protocol Stack installed in order to connect 50 Finish setting up the HP All in One the HP All in One It is possible to have both the Microsoft Stack and the Widcomm Stack on your computer but you use only one of them to connect the HP All in One Microsoft stack
227. ion Align the printer Aligning the printer can help ensure excellent print quality For more information see Align the printer on page 128 Cause The printer needed to be aligned If this did not solve the issue try the next solution Solution 4 Clean the printhead Solution If the previous solutions did not resolve the issue try cleaning the printhead toy Iz E lt vo 2 Q S o LT After cleaning the printhead print a print quality report Evaluate the print quality report to see if the print quality problem still exists For more information see e Clean the printhead on page 127 e Print and evaluate a print quality report on page 129 Cause The printhead needed to be cleaned If this did not solve the issue try the next solution Print quality troubleshooting 167 x c Er o 7 fe El vo Chapter 14 Solution 5 Check the ink levels Solution Check the estimated ink levels in the ink cartridges D NOTE Ink level warnings and indicators provide estimates for planning purposes only When you receive a low ink warning message consider having a replacement cartridge available to avoid possible printing delays You do not need to replace the ink cartridges until print quality becomes unacceptable For more information see Check the estimated ink levels on page 122 Cause The ink cartridges might have insufficient i
228. ipe the previously cleaned areas dry with a dry lint free cloth before proceeding to the next step Lightly dampen a clean lint free cloth with bottled or distilled water Clean the electrical contacts in the product by wiping with the cloth from top to bottom Use as many fresh clean cloths as necessary Clean until no ink shows on the cloth 97 c E a E x b Errors 287 Chapter 14 c Wipe the area dry with a dry lint free cloth before proceeding to the next step 8 Make sure the latch handle is raised and then reinsert the printhead 9 Carefully lower the latch handle r NOTE Make sure you lower the latch handle before reinserting the ink cartridges Leaving the latch handle raised can result in incorrectly seated ink cartridges and problems printing The latch must remain down in order to correctly install the ink cartridges 10 Using the colored shaped icons for help slide the ink cartridge into the empty slot until it clicks into place and is seated firmly in the slot j e Er a gt o 3 e Cause There was a problem with the printhead If this did not solve the issue try the next solution 288 Troubleshooting Solution 2 Contact HP support Solution Contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical
229. ired as a result of using a non HP supply will not be covered under warranty E Em c oO v gt fo z E If you believe you purchased genuine HP ink cartridges go to www hp com go anticounterfeit Cause Non HP ink cartridges were being used If this did not solve the issue try the next solution 160 Troubleshooting Solution 2 Check the paper loaded in the input tray Solution Make sure the paper is loaded correctly and that it is not wrinkled or too thick Load paper with the side you want to print on facing down For example if you are loading glossy photo paper load the paper with the glossy side down Make sure the paper lays flat in the input tray and is not wrinkled If the paper is too close to the printhead during printing the ink might be smeared This can happen if the paper is raised wrinkled or very thick such as a mailing envelope For more information see Load paper on page 63 Cause The paper was loaded incorrectly or it was wrinkled or too thick If this did not solve the issue try the next solution Solution 3 Check the paper type Solution HP recommends that you use HP papers or any other paper type that is appropriate for the product Always make sure the paper you are printing on is flat For best results when printing images use HP Advanced Photo Paper Store photo media in its original packaging inside a resealable plastic bag on a flat su
230. ith this product may contain perchlorate material Special handling may apply For more information go to the following Web site www dtsc ca gov hazardouswaste perchlorate Battery disposal in the Netherlands Dit HP Product bevat een lithium manganese dioxide batterij Deze bevindt zich op de hoofdprintplaot Wanneer deze batterij leeg is moet deze volgens de geldende regels worden afgevoerd 4 4 1 z zi 1 2e E 3 3 v E Battery disposal in Taiwan CA mae wI Please recycle waste batteries 312 Technical information EU battery directive English Fran ais Eesti Nederlands Dansk esky Espa ol Suomi F E lietuvi kai Latviski Magyar Polski Portugu s Svenska Sloven ina Sloven ina Bonrapexu mang Roi European Union Battery Directive This product contains a battery that is used to maintain data integrity of real time clock or product settings and is designed to last the life of the product Any attempt to service or replace this battery should be performed by a qualified service technician Directive sur les batteries de l Union Europ enne Ce produit contient une batterie qui permet de maintenir l int grit des donn es pour les param tres du produit ou l horloge en temps r el et qui a t con ue pour durer aussi longtemps que le produit Toute tentative de r paration ou de remplacement de cette batterie doit tre effectu e par un techn
231. ity application appears C Click the General tab d Click Selective Startup x fe c Er oO n e fe El vo 146 Troubleshooting e j If there is a check mark next to Load Startup Items click the check mark to remove it Click the Services tab and select the Hide All Microsoft Services box Click Disable all Click Apply and then click Close 4 NOTE Ifyoureceive a message stating Access is denied while making changes click OK and continue The message will not prevent you from making the changes Click Restart to apply the changes to the computer during the next restart After the computer restarts the You ve used system configuration utility to make changes to the way windows starts message appears Click the check box next to Do not show this message again Run the Disk Cleanup utility to delete temporary files and folders To run the Disk Cleanup utility a b d On the Windows taskbar click Start click Programs or All Programs and then click Accessories Click System Tools and then click Disk Cleanup The Disk Cleanup analyzes the hard drive and then presents a report with a list of components to delete Select the appropriate check boxes to remove the unnecessary components More information about the Disk Cleanup utility The Disk Cleanup utility frees hard disk space on your computer by doing the following Deleting temporary Internet files Deleting dow
232. ive of the computer The software installation will start automatically toy Iz E lt vo 2 Q S LT f NOTE If the installation does not run automatically from the Windows Start menu click Start Search or Run In the Start Search or Run dialog box type d setup exe and then press Enter If your CD ROM drive is not assigned to drive letter D enter the appropriate drive letter Follow the prompts on the computer screen to install the software Try using the product again 4 a b c d 5 a b 6 Cause The software needed to be completely uninstalled and reinstalled Errors 223 E Em c oO a gt fe z E Q Chapter 14 224 Unable to print Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Print a printer status report Solution 2 Clear the print queue Solution 3 Disconnect and reconnect the USB cable Solution 4 Verify that the product is set as the default printer Solution 5 Check if the printer is paused or offline Solution 6 Clear the print queue manually Solution 7 Stop and restart the print spooler Solution 8 Verify whether the software application has a problem Solution 1 Print a printer status
233. k of HP greeting card paper into the input tray with the print side down slide the stack of cards forward until it stops x TIP Make sure the area on which you want to print is inserted first print side down in the input tray Related topics Set the paper size on page 74 Set the paper type for printing on page 75 Print on transparencies on page 88 Reverse an image for iron on transfers on page 87 Print a group of addresses on labels or envelopes on page 88 Avoid paper jams To help avoid paper jams follow these guidelines Remove printed papers from the output tray frequently Prevent curled or wrinkled photo paper by storing all unused photo paper flat in a resealable bag Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn Ifyou are printing labels ensure that the label sheets are no more than two years old Labels on older sheets might peel off when the paper is pulled through the product and cause paper jams Donotcombine different paper types and paper sizes in the input tray the entire stack of paper in the input tray must be the same size and type Adjust the paper width guide in the input tray to fit snugly against all paper Make sure the paper width guide does not bend the paper in the input tray Do not force paper too far forward in the input tray Use paper types that are recommended for the product 70 Load o
234. k of envelopes fits within the main input tray and is not higher than the top of the paper width guide Related topics Print a group of addresses on labels or envelopes on page 88 k 7 a is Q E D Ke o c i HD 22 fo o is E Load other types of paper The following types of paper are designed for special projects Create your project in the HP Photosmart Software or another application set the paper type and size and then print Load paper 69 r fe t fo e ch Cek 3 p 7 t 3 a o o a gei xe 7 Chapter 6 HP Premium Inkjet Transparency Film A Insertthe film so that the white transparency strip with arrows and the HP logo is on top and is going into the input tray first NOTE The HP All in One cannot automatically detect the paper type For best results set the paper type to transparency film in the software before printing onto transparency film HP Iron On Transfers 1 Flatten the transfer sheet completely before using it do not load curled sheets X TIP To prevent curling keep transfer sheets sealed in the original package until you are ready to use them 2 Locate the blue stripe on the nonprinting side of the transfer paper and then manually feed one sheet at a time into the input tray with the blue stripe facing up HP Greeting Cards HP Photo Greeting Cards or HP Textured Greeting Cards A Inserta small stac
235. k of the HP All in One print a network configuration page from the HP All in One NOTE When manually entering an IP setting you must already be connected to an active network otherwise the setting will not stay when you exit from the menu A CAUTION Becareful when manually assigning an IP address If you enter an invalid IP address during the installation your network components will notbe able to connect with the HP All in One To change IP settings 1 Press Setup A Press the down arrow button until Network is highlighted and then press OK 3 Press the down arrow button until Advanced Setup is highlighted and then press OK 4 Press the down arrow button until IP Settings is highlighted and then press OK If the product is already connected to a wired network you are prompted to confirm that you want to change the IP settings Press OK 5 Press the down arrow button until Manual is highlighted and then press OK 6 Press the down arrow button to highlight one of the following IP settings and then press OK IP Address Subnet Mask Default Gateway 7 Enter your changes and then press OK to confirm the setting N 40 Finish setting up the HP All in One Related topics e View and print network settings on page 37 e Network configuration page definitions on page 42 Use the Embedded Web Server If your computer is connected to an HP All in One on a network you can access the Embedded
236. ke sure the product is turned on 2 Open the ink cartridge access door by lifting from the front right of the product until the door locks into place toy Iz E lt vo E a S LT Errors 293 j E f c Er oO Jj fe o E amp Chapter 14 The print carriage moves to the center of the product NOTE Wait until the print carriage stops moving before proceeding Make sure the ink cartridges are installed in the correct slots Match the shape of the icon and color of the ink cartridge with the slot that has the same shaped icon and color Run your finger along the top of the ink cartridges to locate any cartridges that are not snapped completely down Press down on any cartridges that are sticking up They should snap down into place If an ink cartridge was sticking up and you were able to snap it back down into place close the ink cartridge access door and check if the error message has gone away Ifthe message has gone away stop troubleshooting here The error has been resolved Ifthe message has not gone away proceed to the next step f none of the ink cartridges were sticking up proceed to the next step Locate the ink cartridge that is indicated in the error message and then press the tab on the ink cartridge to release it from the slot Press the ink cartridge back down into place The tab should make a snapping noise when the ink cartri
237. less or wired network but not both at the same time Finish setting up the HP All in One Set up the HP All in One on a wired Ethernet network This section describes how to connect the HP All in One to a router switch or hub using an Ethernet cable and how to install the HP Photosmart Software for a network connection This is known as a wired or Ethernet network To set up the HP All in One on a wired network you need to do the following First collect all of the required materials 2 2 o 0 s e 5 it See this section What you need for a wired network on page 25 Next connect to a wired network Connect the HP All in One to the network on page 26 Finally install the software What you need for a wired network Install the software for a network connection on page 34 Before you connect the HP All in One to a network make sure you have all of the required materials Q A functional Ethernet network that includes a router switch or hub with an Ethernet port Q CAT 5 Ethernet cable 9 Although standard Ethernet cables look similar to standard telephone cables they are not interchangeable There is a different number of wires in each one and each has a different connector An Ethernet cable connector also called an RJ 45 Connect to a computer 25 Chapter 4 connector is wider and thicker and always has 8 contacts on the end A phone
238. let Make sure the product is turned on If the product is not receiving electrical power connect it to another power outlet Turn off the product and reset it by disconnecting the power cord Wait 5 seconds and plug in the power cord Turn on the product Try to scan again E OE d ood Errors 239 Chapter 14 To check the USB connection 1 Verify that the USB cable is securely plugged into the USB port on the back of the product 2 Make sure the other end of the USB cable is plugged into a USB port on your computer D Mit A MIEIS cues E NP T 3 Try to scan again If the scan fails continue to the next step 4 Doone of the following depending upon how the product is connected to the computer Ifthe USB cable is connected to a USB hub try unplugging and replugging the USB cable into the hub If that does not work try turning off the hub and then turning it on again Finally try disconnecting the cable from the hub and connecting it directly to the computer Ifthe USB cable is connected to a docking station for a laptop disconnect the cable from the docking station and connect it directly to the computer Ifthe USB cable is directly connected to the computer try plugging it into another USB port on the computer 5 If there are other USB devices connected to the computer disconnect the other devices except for the keyboard and th
239. light will blink rapidly After the memory card has been inserted properly the Photo light will blink green for a few seconds and then remain lit Cause You had not fully inserted the memory card Paper messages 250 The following is a list of paper related error messages Cannot load paper from input tray Ink is drying Load paper Out of paper Paper jam or misfeed Paper mismatch Wrong paper width Cannot load paper from input tray Solution f the product is out of paper or there are only a few sheets remaining load more paper in the input tray If there is paper in the input tray remove the paper tap the stack of paper against a flat surface and reload the paper into the input tray Follow the prompts on the display or the computer screen to continue your print job For more information see Load full size paper or small size photo paper on page 63 Cause There was not enough paper in the input tray Ink is drying Solution Leave the sheet in the output tray until the message disappears If it is necessary to remove the printed sheet before the message disappears carefully hold the printed sheet on the underside or the edges and place it on a flat surface to dry Cause Transparencies and some other media require a drying time that is longer than normal Load paper Solution If the product is out of paper or there are only a few sheets remaining load more paper in the input tra
240. listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Reset the product e Solution 2 Check the power cord and USB cable e Solution 3 Restart the computer e Solution 4 Uninstall and reinstall the product 238 Troubleshooting Solution 5 Uninstall and reinstall the HP Photosmart Software e Solution 6 Contact HP support for service Solution 1 Reset the product Solution Turn off the product and reset it by disconnecting the power cord Wait 60 seconds and then plug in the power cord Turn on the product Cause You needed to reset the product If this did not solve the issue try the next solution Solution 2 Check the power cord and USB cable Solution Make sure that the power cord and USB cable are properly attached and plugged in Also make sure that the product is turned on If the product is connected to the computer through a wired wireless or Bluetooth connection make sure that the respective connections are active and the product is turned on To check the power supply 1 Make sure the power cord is firmly connected to both the product and the power adaptor Plug the power cord into a power outlet surge protector or power strip 1 Power connection Power cord and adaptor toy z E te lt vo E a S o LT 3 Power out
241. lling to add more photos to the print queue Press OK to preview the print job Optional Press the Menu button to change the print settings g 10 Press Print Photos Ud XX TIP During printing you can press OK to add more photos to the print queue Related topics Edit photos using the control panel on page 97 Print photos 95 Chapter 8 Create special projects from your photos The HP All in One enables you to create special projects from your photos including Photo albums Panorama prints e Wallet size photos e Passport size photos To create special projects 1 Insert a memory card into the appropriate slot on the product or connect a storage device to the front USB port 4 NOTE Ifthere are camera selected photos on the memory device the DPOF Found screen appears Select Yes to print the camera selected photos or select No to browse through the photos on the memory device 2 Make sure the photo tray or main input tray is loaded with the correct paper for the type of project you are creating 3 Press the left arrow or right arrow button to highlight Create and then press OK 4 Press the left arrow or right arrow button to scroll through the projects When the project you want to create is highlighted press OK Album Pages Enables you to select multiple photos and print them onto a series of themed album pages which you can then bind to create a photo album The photos in y
242. log box click the Features tab and then click Printer Services The Printer Toolbox appears Click the Device Services tab Click Align the Printer The product prints a test page aligns the printhead and calibrates the printer Recycle or discard the page mo Print a printer status report If you are experiencing problems with printing print a printer status report before you replace ink cartridges or have the product serviced This report provides useful information on several aspects of your product including your ink cartridges NOTE If your problem is related to print quality print a print quality report to help diagnose the problem 128 Maintain the HP All in One To print a printer status report 1 Load letter or A4 unused plain white paper into the input tray 2 Press Setup A 3 Press the down arrow button to highlight Tools and then press OK 4 Press the down arrow button to highlight Printer Status Report and then press OK The product prints a status report v Q lt a I v S S Related topics Print and evaluate a print quality report on page 129 Print and evaluate a print quality report Print quality issues can occur for a variety of reasons You might be using the wrong software settings or printing a poor quality source file or there might be a problem with the printing system in the HP All in One If you are unhappy with the quality o
243. ls Solution Check the estimated ink levels in the ink cartridges 4 NOTE Ink level warnings and indicators provide estimates for planning purposes only When you receive a low ink warning message consider having a replacement cartridge available to avoid possible printing delays You do not need to replace the ink cartridges until print quality becomes unacceptable Print quality troubleshooting 169 Chapter 14 For more information see Check the estimated ink levels on page 122 Cause The ink cartridges might have insufficient ink If this did not solve the issue try the next solution Solution 5 Contact HP support Solution Contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Cause There was a problem with the printhead Printouts seem blurry or fuzzy Try the following solutions if your printout is not sharp or unclear NOTE For this issue there is not a problem with your ink supplies Therefore replacing the ink cartridges or printhead is not necessary Xp TIP After reviewing the solutions in this section you can go to HP s Web site to see if there is additional troubleshooting help For more information go to www hp com support e Solution 1 Check the print settings e Solution 2 Use a higher quality image e Solution 3 Print the image in a smaller size
244. lution Solution 3 Disconnect and reconnect the USB cable Solution Disconnect the USB cable from the computer and product and then reconnect it If the product is connected to the computer through a wired wireless or Bluetooth connection make sure that the respective connections are active and the product is turned on To disconnect and reconnect the USB cable 1 Disconnect the USB cable from the product 2 Disconnect the USB cable from the computer 3 Leave the USB cable disconnected for 5 6 seconds 4 Reconnect the USB cable to the product and the computer PM toy Iz E te lt vo E a S LT Errors 225 E Em c oO n gt z E Q Chapter 14 5 After reconnecting the USB cable the product should start printing the jobs in queue 4 NOTE Ifyou are connecting the product through a USB hub make sure the hub is turned on If the hub is on try connecting directly to your computer If the product does not start printing automatically start another print job Cause The product was not properly connected to the computer If this did not solve the issue try the next solution Solution 4 Verify that the product is set as the default printer Solution Check to make sure the productis set as the default printer and it is using the correct printer driver To verify that the product is set as the default printer 1 Depending upon your o
245. mation see the Windows Help Change the print settings for the current job You can customize the print settings of the HP All in One to handle nearly any print task This section contains the following topics Setthe paper size Set the paper type for printing View the print resolution e Change the print speed or quality Change the page orientation Scale the document size e Change the saturation brightness or color tone e Preview your print job Set the paper size The Size setting helps the HP All in One determine the printable area on the page Some of the paper size choices have a borderless equivalent which allows you to print to the top bottom and side edges of the paper Usually you set the paper size in the software application you used to create your document or project However if you are using custom size paper or if you cannot set the paper size from your software application you can change the paper size in the Properties dialog box before printing To set the paper size 1 Make sure you have paper loaded in the input tray 2 Onthe File menu in your software application click Print 3 Make sure the product is the selected printer 4 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences Click the Features tab In the Resizing Options area
246. ms The latch must remain down in order to correctly install the ink cartridges Work with ink cartridges 125 Chapter 12 Make sure that you insert the ink cartridge into the slot that has the same shaped icon and color as the one you are installing CT E gt D S D as v 2 T 3 1 Oo E 7 Repeat steps 3 through 6 for each ink cartridge you are replacing 8 Close the ink cartridge door Related topics Shop for ink supplies on page 137 Remove ink from your skin and clothing Follow these instructions to remove ink from your skin and clothing Surface Remedy Skin Wash the area with an abrasive soap White fabric Wash the fabric in cold water and use chlorine bleach Color fabric Wash the fabric in cold water and use sudsy ammonia A CAUTION Always use cold water to remove ink from fabric Warm or hot water can set the ink into the fabric Advanced printhead maintenance If you are experiencing problems with printing you might have a problem with the printhead You should perform the procedures in the following sections only when directed to do so for resolving print quality issues Performing the aligning and cleaning procedures unnecessarily can waste ink and shorten the life of the cartridges 126 Maintain the HP All in One If you receive an error message about the ink cartridges see Ink cartridge and printhead messages on page 257 for more information
247. n Solution 2 Check the envelope type Solution Do notuse shiny or embossed envelopes or envelopes that have clasps or windows Cause The wrong type of envelope was loaded If this did not solve the issue try the next solution Solution 3 Tuck the flaps to avoid paper jams Solution To avoid paper jams tuck the flaps inside the envelopes Cause The flaps might get caught in the rollers Borderless printing produces unexpected results E E c oO v gt fo z E Solution Try printing the image from the photo imaging software that came with the product Cause Printing a borderless image from a non HP software application produced unexpected results 178 Troubleshooting The product is not responding Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Turn on the product Solution 2 Load paper in the input tray Solution 3 Select the correct printer Solution 4 Check the printer driver status Solution 5 Wait until the product completes the current operation Solution 6 Remove all cancelled print jobs from the queue Solution 7 Clear the paper jam Solution 8 Make sure the print carriage can move freely Solution 9 Check the connection from the product to your computer Solution 10
248. n Make sure you follow the steps in the Start Here guide in order If you have problems during setup check the Start Here guide for troubleshooting information or see Troubleshooting on page 139 in this onscreen Help Basics Guide The Basics Guide contains an overview of the HP All in One including step by step instructions for basic tasks troubleshooting tips and technical information HP Photosmart animations The HP Photosmart animations located in the relevant sections of the onscreen Help show you how to complete key tasks on the HP All in One You will learn how to load paper insert a memory card replace the ink cartridges and scan originals LI Onscreen Help The onscreen Help provides detailed instructions on using all features of the HP All in One The How Do I section provides links so you can quickly find information on performing common tasks The HP All in One overview section provides general information about the main features of the HP All in One The Troubleshooting section provides information about resolving errors you might encounter with the HP All in One Readme The Readme file contains the most recent information which might not be found in other publications Install the software to access the Readme file www hp com support If you have Internet access you can get help and support from the HP Web site This W
249. n When viewing screens other than the Home screen the Help button provides help applicable to the current screen 18 On Turns the product on or off When the product is off a minimal amount of power 5 is still used To completely remove power turn off the product and then unplug the power cord 19 Wireless network indicator light Indicates that the printer is connected to a wireless network Control panel overview 11 Overview Chapter 2 Display icons The following icons can appear at the top right side of the display to provide important information about the HP All in One Purpose Shows that the ink level in all the ink cartridges is 5096 or more o o I zi Shows that one or more of the ink cartridges are low on ink You should replace the ink cartridge when the print quality is no longer acceptable Shows that an unknown ink cartridge is inserted This icon might appear if an ink cartridge contains non HP ink Indicates that there is a wired network connection Indicates the presence and signal strength of a wireless network connection Indicates the presence of an ad hoc wireless network connection Indicates that the Printer and PC Adapter with Bluetooth Wireless Technology is connected to the front USB port Display sleep state To prolong the life of the display the HP All in One returns to the Home screen after 10 minutes of inactivity After 15 minutes of inactivity t
250. n first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Turn on the Broadcast SSID option Solution 2 Establish a good signal between the product and wireless router infrastructure or computer ad hoc e Solution 3 Check if your network name SSID is at the bottom of the SSID list Solution 4 Unplug the Ethernet cable toy c E te lt vo D a S o Solution 1 Turn on the Broadcast SSID option Solution Access the router s Embedded Web Server and turn on the Broadcast SSID option See the user guide that came with your wireless router for information on how to access the Embedded Web Server and check the Broadcast SSID setting For more information see Connect to an integrated wireless WLAN 802 11 network on page 28 Cause Your wireless router was not broadcasting its network name SSID because the Broadcast SSID option was turned off Network troubleshooting 153 Chapter 14 If this did not solve the issue try the next solution Solution 2 Establish a good signal between the product and wireless router infrastructure or computer ad hoc Solution n order to establish a good signal between the product and wireless router infrastructure or computer ad hoc you might have to experiment a bit Assuming the equipment is functioning properly try doing the following things separ
251. n light will blink rapidly After the memory card has been inserted properly the Photo light will blink green for a few seconds and then remain lit Cause You had inserted the memory card backwards or upside down Card is damaged Solution Reformat your memory card in your camera or format your memory card in a Windows XP computer by selecting the FAT format For more information see the documentation that came with your digital camera A CAUTION Reformatting the memory card will delete any photos stored on the card If you have previously transferred the photos from your memory card to a computer try printing the photos from the computer Otherwise you will need to retake any photos you might have lost toy c E te lt vo 2 Q S o LT Cause You formatted the card on a Windows XP computer By default Windows XP will format a memory card of 8 MB or less and 64 MB or more with the FAT32 format Digital cameras and other devices use the FAT FAT 16 or FAT 12 format and cannot recognize a FAT32 formatted card Card is not fully inserted Solution Turn the memory card so that the label faces up and the contacts are facing the product and then push the card forward into the appropriate slot until the Photo light turns on Errors 249 E E c oO a gt fo z E Chapter 14 If the memory card is not inserted properly the product will not respond and the attention
252. n prompts to reinstall the product Cause There might have been a problem when you originally installed the product If this did not solve the issue try the next solution Solution 5 Uninstall and reinstall the HP Photosmart Software Solution Uninstall the complete HP Photosmart Software from the computer and then reinstall it using the CD that came with your product To uninstall and reinstall the software 1 On the Windows taskbar click Start Settings Control Panel 2 Double click Add Remove Programs 3 Remove all the items that are related to the HP scanning software A message appears on the computer to restart after removing some programs from the Add Remove Programs list 4 Select Click here to restart later 5 Disconnect the product from your computer and then restart your computer toy z E te lt vo 2 Q S o LT NOTE Itis important that you disconnect the product before restarting your computer Do not connect the product to your computer until after you have reinstalled the software 6 Insert the HP Photosmart CD ROM into your computer s CD ROM drive and then start the Setup program NOTE Ifthe Setup program does not appear locate the setup exe file on the CD ROM drive and double click it Errors 241 Chapter 14 7 Follow the onscreen instructions and the instructions provided in the Start Here guide that came with the product 8 If you are still having
253. n transparencies For the best results HP recommends you use HP transparency products with the HP All in One To print on transparencies 1 2 3 4 e Load the transparency into the input tray On the File menu in your software application click Print Make sure the product is the selected printer Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences Click the Features tab In the Basic Options area from the Paper Type drop down list select More Then select the appropriate paper type xx TIP If you want to make notations on the back of the transparencies and erase them later without scratching the original click the Advanced tab and select the Mirror Image check box In the Resizing Options area from the Size drop down list select More Then select an appropriate size Click OK and then click Print or OK in the Print dialog box NOTE The product automatically waits for transparencies to dry before releasing them Ink dries slower on film than on plain paper Make sure you allow enough time for the ink to dry before handling the transparency Print a group of addresses on labels or envelopes With the HP All in One you can print on a single envelope a group of envelopes or label sheets designed for inkjet printers 88 Print from your computer To print a
254. n you are ready to print remove only the paper you plan to use immediately When you have finished printing return any unused photo paper to the plastic bag Donotleave unused photo paper in the input tray The paper might start to curl which might reduce the quality of your printouts Curled paper can also cause paper jams Always hold photo paper by the edges Fingerprints on photo paper can reduce print quality Do not use paper that is heavily textured It can cause graphics or text to print improperly Do not combine different paper types and paper sizes in the input tray the entire stack of paper in the input tray must be the same size and type Store printed photos under glass or in a storage book to prevent bleeding over time from high humidity toy c E te lt vo E a S o LT Print quality troubleshooting Use this section to solve these print quality problems Wrong inaccurate or bleeding colors Ink is not filling the text or graphics completely The printout has a horizontal band of distortion near the bottom of a borderless print Printouts have horizontal streaks or lines Printouts are faded or have dull colors Printouts seem blurry or fuzzy Print quality troubleshooting 159 Chapter 14 e Printouts have vertical streaks e Printouts are slanted or skewed Ink streaks on the back of the paper e Paper is not picked up from the input tray The text
255. ne Do not return the power cord with the HP All in One 3 Remove the control panel faceplate as follows a Place your hands on each side of the control panel faceplate b Place the fingertips of your left hand in the small gap under the display and then pry the faceplate down and to the right 2 2 5 D ke gt 2 ES a x Prepare the HP All in One for shipment 307 gu v m Aa A E El gt lt m E Qa 4 i mo o e a Chapter 15 4 Retain the control panel faceplate Do not return the control panel faceplate with the HP All in One AN CAUTION The replacement HP All in One might not come with a control panel faceplate Store your control panel faceplate in a safe place and when the replacement HP All in One arrives reattach your control panel faceplate You must attach your control panel faceplate to use the control panel functions on the replacement HP All in One EA NOTE See the Start Here guide that came with the HP All in One for instructions on how to attach your control panel faceplate The replacement HP All in One might come with instructions for setting up your device Pack the HP All in One Complete the following steps after you have prepared the HP All in One for shipment To pack the HP All in One 1 If available pack the HP All in One for shipment by using the original packing materials or the packaging materials that came
256. nected to the computer try plugging it into another USB port on the computer 5 If there are other USB devices connected to the computer disconnect the other devices except for the keyboard and the mouse 6 Check the USB cable to make sure it is functioning properly E Em c oO a fo z E NOTE If you are using an older cable it might not be working properly Try connecting it to another product to see if the USB cable works If you experience problems the USB cable might need to be replaced Also verify that the cable does not exceed 3 meters 9 8 feet in length 7 If another USB cable is available try using that one instead 214 Troubleshooting 8 9 Restart the computer After the computer restarts try to scan again Cause The product was not properly connected to the computer If this did not solve the issue try the next solution Solution 7 Try scanning with Windows Image Acquisition WIA Solution Try scanning with Windows Image Acquisition WIA instead of the HP Solution Center To scan using WIA 1 2 mom Make sure the product is turned on Verify that the USB cable is securely plugged into the USB port on the back of the product The USB icon on the cable faces up when the cable is properly connected Make sure the other end of the USB cable is plugged into a USB port on your computer J ek On the Windows taskbar click Start click Prog
257. network IP addresses are assigned dynamically through DHCP or AutoIP You can also set up a static IP address though this is not recommended MAC address Media Access Control MAC address that uniquely identifies the HP All in One This is a unique 12 digit identification number assigned to networking hardware for identification No two pieces of hardware have the same MAC address network name The SSID or network name identifies a wireless network NIC Network Interface Card A card on your computer that provides an Ethernet connection so that you can connect your computer to a network RJ 45 connector The connector on the ends of an Ethernet cable Although standard Ethernet cable connectors RJ 45 connectors look similar to standard telephone cable connectors they are not interchangeable An RJ 45 connector is wider and thicker and always has 8 contacts on the end A phone connector has between 2 and 6 contacts router A router provides a bridge between two or more networks A router can link a network to the Internet link two networks and connect both to the Internet and help secure networks through the use of firewalls and assigning dynamic addresses A router can also act as a gateway while a switch cannot SSID The SSID or network name identifies a wireless network Switch A switch makes it possible for several users to send information over a network at the same time without slowi
258. network If amessage says you entered an invalid WPA or WEP key check the key you wrote down for your new network follow the prompts to correct the key and then try again The wireless network test runs performing a series of diagnostic tests to determine whether network setup is successful The wireless network test prints upon completion of the test 7 When the product connects successfully to the network go to your computer to install the software on each computer that will use the network Connect to a computer 29 gui zi 7 Er o t og o Chapter 4 To connect the product with SecureEasySetup 1 Activate SecureEasySetup on your wireless router or access point 2 Press Setup 3 Press the down arrow button until Network is highlighted and then press OK 4 Press the down arrow button to highlight Wireless Setup Wizard and then press OK 5 Follow the onscreen prompts on the display to complete the connection 6 When the product connects successfully to the network go to your computer to install the software on each computer that will use the network NOTE Ifthe connection fails the wireless router or access point might have timed out after you activated SecureEasySetup Repeat the above task ensuring that you complete the steps on the control panel of the product immediately after pressing the button on the wireless router or access point Related topics Install the software for a net
259. ng each other down Switches allow different nodes a network connection point typically a computer of a network to communicate directly with one another WEP Wired Equivalent Privacy WEP is a type of encryption used for wireless network security WPA Wi Fi Protected Access WPA is a type of encryption used for wireless network security WPA offers greater security than WEP Connect to a Bluetooth device If you insert an HP Bluetooth Adapter such as the HP bt500 into the front USB port you can print to the HP All in One from Bluetooth devices such as PDAs camera phones and computers Connect to a Bluetooth device 49 2 5 E o 0 z e E it Chapter 4 This section contains the following topics e What you need for a Bluetooth connection e Connect the HP All in One to a computer using a Bluetooth wireless connection Manage your Bluetooth settings What you need for a Bluetooth connection To connect the HP All in One with a Bluetooth connection you will need the following A Bluetooth capable device such as a PDA camera phone or computer Q An HP Bluetooth Adapter Some Bluetooth products exchange device addresses when they communicate with each other so you might also need to find out the device address of the HP All in One in order to establish a connection em zi 7 Er o t og o To find out the device address of the product 1 Insert the HP Bluetooth Adapter
260. nk If this did not solve the issue try the next solution Solution 6 Contact HP support Solution Contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Cause There was a problem with the printhead Printouts are faded or have dull colors 168 Try the following solutions if the colors in your printout are not as bright and intense as you expected Solution 1 Check the print settings Solution 2 Check the paper type Solution 3 Clean the printhead Solution 4 Check the ink levels Solution 5 Contact HP support Solution 1 Check the print settings Solution Check the print settings Check the paper type setting to make sure it matches the type of paper loaded in the input tray Check the print quality setting and make sure it is not set too low Print the image with a high print quality setting such as Best or Maximum dpi For more information see Set the paper type for printing on page 75 Change the print speed or quality on page 76 Print using Maximum dpi on page 82 Cause The paper type or print quality settings were set incorrectly Troubleshooting If this did not solve the issue try the next solution Solution 2 Check the paper type Solution HP recommends that you use HP papers or any other paper type that is appropriate for t
261. nloaded program files Emptying the Recycle Bin Deleting files from your temporary folder Deleting files created by other Windows tools Removing optional Windows components that you do not use After selecting the components to remove click OK toy Iz E lt vo 2 a S o LT Setup troubleshooting 147 Chapter 14 5 Install the software To install the software a Insert software CD into the CD ROM drive of the computer The software installation will start automatically 4 NOTE Ifthe installation does not run automatically from the Windows Start menu click Start Search or Run In the Start Search or Run dialog box type d setup exe and then press Enter If your CD ROM drive is not assigned to drive letter D enter the appropriate drive letter b Follow the prompts on the computer screen to install the software 6 Try using the product again Cause The source of the error was unknown The registration screen does not appear Solution You can access the registration Sign up now screen from the Windows taskbar by clicking Start pointing to Programs or All Programs HP Photosmart C6300 All in One series and then clicking Product Registration Cause The registration screen did not launch automatically Uninstall and reinstall the software g JB Er 7 2 E 3 4 5 If your installation is incomplete or if you connected the USB cable to
262. nnection make sure that the respective connections are turned on and active and the product is turned on Do ce aui METIS j Cause The USB cable was not plugged in properly te c E vo 2 Q S LT Communication test failed Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Turn on the product Solution 2 Connect the product to the computer Solution 1 Turn on the product Solution Look at the display on the product If the display is blank and the On button is not lit the product is turned off Make sure the power cord is firmly connected Errors 255 x e c Er o N fe E vo Chapter 14 to the product and plugged into a power outlet Press the On button to turn on the product Cause The product was turned off If this did not solve the issue try the next solution Solution 2 Connect the product to the computer Solution If the product is not properly connected to the computer communication errors can occur Make sure the USB cable is securely connected to the product and the computer as shown below If the product is connected to the computer through a wired wireless or bluetooth connection make sure that
263. nnection select Directly to the computer on the Connection Type screen Also on the Connect Your Device Now screen select the check box next to If you are unable to connect your device now at the bottom of the screen gui zi 7 Er o t og o Attach an HP Bluetooth Adapter to the front USB port Click the My Bluetooth Places icon on the desktop or in the taskbar Click View devices in range Once the available devices are discovered double click the name of the product to finish the installation 6 Print as you would to any printer eoe im Manage your Bluetooth settings You can manage Bluetooth settings for the HP All in One through the HP All in One control panel This section contains the following topics View and print Bluetooth settings Change the device name e Set Bluetooth security for the HP All in One Reset Bluetooth settings on the HP All in One View and print Bluetooth settings You can view and print the Bluetooth settings for the HP All in One through the HP All in One control panel To view and print Bluetooth settings 1 Press Setup A 2 Press the down arrow button until Bluetooth is highlighted and then press OK 3 Press the down arrow button until View and print Bluetooth settings is highlighted and then press OK The product shows the Bluetooth settings on the display and then prints them 52 Finish setting up the HP All in One The following table describ
264. no network connection b Bottom light This yellow light flashes when data is being sent or received by the product over the network 150 Troubleshooting To establish an active network connection 1 Check the cable connections from the product to your gateway router or hub to ensure connections are secure 2 Ifthe connections are secure turn off the power on the product and then turn it on again Press the On button on the control panel to turn the product off and press it again to turn the product on Also turn off the power on your router or hub and then turn it on again Cause You did not have an active network connection If this did not solve the issue try the next solution Solution 4 Turn off the product the computer and the router Solution Turn off the product the computer and the router Wait for 30 seconds Turn on the router first and then turn on the product and the computer Cause You were able to connect the product to the network previously but now it will not connect If this did not solve the issue try the next solution Solution 5 Try to access the Embedded Web Server on the product Solution Try accessing the Embedded Web Server on the product To find the IP address print a network configuration page Related topics View and print network settings on page 37 Use the Embedded Web Server on page 41 Cause The product and computer were not connected to the same netw
265. ns and partners with some of the largest electronic recycling centers throughout the world HP conserves resources by reselling some of its most popular products For more information regarding recycling of HP products please visit www hp com hpinfo globalcitizenship environment recycle HP inkjet supplies recycling program HP is committed to protecting the environment The HP Inkjet Supplies Recycling Program is available in many countries regions and lets you recycle used print cartridges and ink cartridges free of charge For more information go to the following Web site www hp com hpinfo globalcitizenship environment recycle Energy Star notice This product is designed to reduce power consumption and save natural resources without compromising product performance It has been designed to reduce total energy consumption both during operation and when the device is not active This product qualifies for ENERGY STAR which is a voluntary program established to encourage the development of energy efficient office products ENERGY STAR ENERGY STAR is a U S registered service mark of the U S EPA As an ENERGY STAR partner HP has determined that this product meets ENERGY STAR guidelines for energy efficiency For more information on ENERGY STAR guidelines go to the following Web site www energystar gov Environmental product stewardship program 311 Chapter 16 Attention California users The battery supplied w
266. ns and then expand Printer Features Perform special print jobs 89 Chapter 7 7 Inthe Poster Printing drop down list click either 2x2 4 sheets 3x3 9 sheets 4x4 16 sheets or 5x5 25 sheets This selection tells the product to enlarge your document so that it fits on 4 9 16 or 25 pages If your originals are of multiple pages each of those pages will be printed on 4 9 16 or 25 pages For example if you have a one page original and you select 3x3 you will get 9 pages if you select 3x3 for a two page original 18 pages will print 8 Click OK and then click Print or OK in the Print dialog box 9 Afterthe poster has printed trim the edges of the sheets and tape the sheets together Print a Web page You can print a Web page from your Web browser on the HP All in One If you use Internet Explorer 6 0 or higher for Web browsing you can use HP Smart Web Printing to ensure simple predictable web printing with control over what you want and how you want it printed You can access HP Smart Web Printing from the toolbar in Internet Explorer For more information about HP Smart Web Printing see the help file provided with it To print a Web page 1 Make sure you have paper loaded in the main input tray 2 Onthe File menu in your Web browser click Print The Print dialog box appears 3 Make sure the product is the selected printer 4 f your Web browser supports it select the items on the Web page that you want to in
267. nt brightness selection is indicated by the vertical line on the slidebar 4 When you are done adjusting brightness press OK Related topics e Print photos on page 94 Make reprints of your photos on page 117 Apply special color effects to your photos You can apply special color effects to a photo so that it prints with a sepia hand tinted or black and white finish 4 NOTE The changes you make to the photo apply only to viewing and printing the photo The changes will not be saved on the memory card 100 Use the photo features To change the color effects 1 Press the Menu button on the photo selection screen E 2 Inthe Edit Photos menu press the up arrow or down arrow button to highlight Color Effect and then press OK 3 Press the up arrow or down arrow button to select one of the following color effect options and then press OK No Effect Does not apply any special color effects to your photo Black amp White Prints the photo in black and white Sepia Applies brown tones similar to photos produced in the early 1900s to your photo Antique Applies brown tones along with some pale colors to your photo With this option your photo will look like it was hand tinted Related topics e Print photos on page 94 Make reprints of your photos on page 117 Edit photos using the control panel 101 Chapter 8 102 Use the photo features 9 Use the scan featur
268. nthe File menu in your software application click Print 2 Make sure the product is the selected printer 3 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences 4 Click the Printing Shortcuts tab 5 Inthe Printing Shortcuts list click a printing shortcut The print settings for the selected printing shortcut are displayed 6 Change the print settings to those you want in the new printing shortcut 7T Click Save as and type a name for the new printing shortcut and then click Save The printing shortcut is added to the list Delete printing shortcuts You might want to delete printing shortcuts that you no longer use To delete a printing shortcut 1 On the File menu in your software application click Print 2 Make sure the product is the selected printer Printing shortcuts 79 Chapter 7 9 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences Click the Printing Shortcuts tab In the Printing Shortcuts list click the printing shortcut that you want to delete Click Delete The printing shortcut is removed from the list o OU Bf NOTE Only the shortcuts that you have created can be deleted The original HP shortcuts cannot be deleted Perform s
269. nts a test page aligns the printhead and calibrates the printer Recycle or discard the page toy Iz E lt vo 2 Q S b Cause An incorrect type of paper was loaded in the input tray If this did not solve the issue try the next solution Errors 259 E x e c Er o N gt e fe El vo Chapter 14 Solution 2 Contact HP support Solution You can continue to print from your product but for optimum print quality you should align the printhead If the alignment still will not work and print quality is unacceptable contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Cause The print carriage or sensor was defective Carriage stall Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Print a printer status report Solution 2 Remove objects blocking the path e Solution 3 Ensure that the product is connected to a suitable power source Solution 1 Print a printer status report Solution Print a printer status report to see if the product can print For more information see Print and evaluate a print quality report on page 129
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271. o highlight On or Off and then press OK 2 2 o 0 e E it NOTE This feature is on by default To turn energy saving mode on or off 1 eo Press Setup A Press the down arrow button to highlight Preferences and then press OK Press the down arrow button to highlight Energy Save Mode and then press OK Press the down arrow or the up arrow button to highlight On or Off and then press OK Set the paper tray for printing from a Bluetooth device Set the default paper tray to use when you print photos from a Bluetooth device To set the paper tray for printing from a Bluetooth device 1 Press Setup A Press the down arrow button to highlight Bluetooth and then press OK Press the down arrow button to highlight Bluetooth Tray Select and then press OK Press the down arrow button to highlight Main Tray or Photo Tray and then press OK Restore the factory defaults You can restore the current settings to what they were when you purchased the HP All in One Set your preferences 21 em a 7 ET 7 t a o Chapter 4 f NOTE Restoring the factory defaults will not affect any changes you made to scan settings and the language and country region settings You can perform this process from the control panel only To restore the factory defaults 1 Press Setup A 2 Press the down arrow button to highlight Tools and then press OK 3 Press the down arrow
272. o release the door Remove the door by pulling it away from the product E x e c Er o N gt e fe El vo 174 Troubleshooting e Dip the lint free cloth into the purified or distilled water and squeeze any excess water from it Clean the rubber rollers to remove any dust or dirt buildup Replace the rear door Gently push the door forward until it snaps into place Plug the power cord back in and turn on the product Try to print again DUO mox Cause The rollers were dirty and needed to be cleaned If this did not solve the issue try the next solution Solution 5 Service the product Solution f you have completed all of the steps provided in the previous solutions contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Cause Your product needs servicing The text edges are jagged Try the following solutions if the text in your printouts is not sharp and the edges are rough NOTE For this issue there is not a problem with your ink supplies Therefore replacing the ink cartridges or printhead is not necessary Solution 1 Use TrueType or OpenType fonts e Solution 2 Align the printer e Solution 3 Clean the printhead Solution 1 Use TrueType or OpenType fonts Solution Use TrueType or OpenType fonts to ensure that the pro
273. oc network include Advanced network security Enhanced reliability Network flexibility Better performance Shared Broadband Internet access To set up the HP All in One on an integrated See this section wireless WLAN 802 11 network you need to do the following First collect all of the required materials What you need for an integrated wireless WLAN 802 11 network on page 27 Next connect the HP All in One to the wireless Connect to an integrated wireless WLAN router and run the Wireless Setup Wizard 802 11 network on page 28 Finally install the software Install the software for a network connection on page 34 What you need for an integrated wireless WLAN 802 11 network To connect the HP All in One to an integrated wireless WLAN 802 11 network you will need the following A wireless 802 11 network that includes a wireless router or access point recommended Q Adesktop computer or laptop with either wireless networking support or a network interface card NIC The computer must be connected to the wireless network that you intend to install the HP All in One on Connect to a computer 2f Chapter 4 Q Broadband Internet access optional but recommended such as cable or DSL Q If you connect the HP All in One on a wireless network that has Internet access HP recommends that you use a wireless router access point or base station that uses Dynamic Host Configuration P
274. olor blocks below the large text The division between the two colors should be sharp and clean with no blurriness or area of mixed color Figure 12 9 Adjacent color blocks expected result Print and evaluate a print quality report 131 m E rt D E f E Uu z T 3 1 e Chapter 12 If the division between the colors is blurry fuzzy or the color seems mixed clean the printhead and then print this diagnostic page again Figure 12 10 Adjacent color blocks blurry fuzzy or mixed colors NOTE Ifcleaning the printhead does not solve this print quality issue contact HP support for service Look at the labeled color blocks above the color bars The color blocks should match the color listed immediately below and should not contain any streaks If any of the labeled color blocks are streaked or if the color of the block is different from the name for instance if the block labeled green looks blue clean the printhead and then print this diagnostic page again diia 12 12 Labeled color blocks streaks red block and incorrect colors green block Green Orange Blue Yellow NOTE If cleaning the printhead does not solve this print quality issue contact HP support for service Look at the color bars at the bottom of the page The bars should be solid and extend all the way across the page Figure 12 13 Color bars expected result If any of the color bars
275. olution dpi for the paper type and print quality combination you selected on Change the print speed or quality The HP All in One automatically chooses a print quality and speed setting depending on the paper type setting you select You can also change the print quality setting to customize the speed and quality of the print process To select a print speed or quality 1 Make sure you have paper loaded in the input tray 2 Onthe File menu in your software application click Print 3 Make sure the product is the selected printer 4 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences Click the Features tab In the Paper Type drop down list select the type of paper that you have loaded 7 Inthe Print Quality drop down list select the appropriate quality setting for your project me NOTE To find out what dpi the product will print based on the paper type and print quality settings you selected click Resolution Change the page orientation The page orientation setting allows you to print your document vertically or horizontally on the page Usually you set the page orientation in the software application you used to create your document or project However if you are using custom size or special HP paper or if you cannot set the page orientation from your software application
276. olutions if your printout does not appear straight on the page e Solution 1 Make sure the paper is loaded correctly e Solution 2 Make sure only one type of paper is loaded e Solution 3 Ensure that the rear door is securely installed Solution 1 Make sure the paper is loaded correctly Solution Make sure that the paper is loaded correctly in the input tray For more information see Load paper on page 63 Cause The paper was not loaded correctly If this did not solve the issue try the next solution Solution 2 Make sure only one type of paper is loaded Solution Load only one type of paper at a time Cause More than one type of paper was loaded in the input tray If this did not solve the issue try the next solution Solution 3 Ensure that the rear door is securely installed Solution Make sure that the rear door is securely installed If you removed the rear door to clear a paper jam replace it Gently push the door forward until it snaps into place E Em c oO a gt fo z E a Cause The rear door was not securely installed 272 Troubleshooting Ink streaks on the back of the paper Try the following solutions if there is smeared ink on the back of your printout e Solution 1 Print on a page of plain paper e Solution 2 Wait while the ink dries Solution 1 Print on a page of plain paper Solution Print one or several pages of plain paper to soak up any ex
277. on this button might be called Properties Options Printer Setup Printer or Preferences 5 Selectthe print settings appropriate for your project on each of the tabs in the dialog box 6 Click the Features tab 7 Select the Show Preview Before Printing check box 8 Click OK and then click Print or OK in the Print dialog box Your print job displays in the preview window 9 In the HP preview window do one of the following To print click Start Printing e Tocancel click Cancel Printing Change the default print settings If there are settings that you frequently use for printing you might want to make them the default print settings so they are already set when you open the Print dialog box from within your software application To change the default print settings 1 In the HP Solution Center click Settings point to Print Settings and then click Printer Settings 2 Make changes to the print settings and click OK Printing shortcuts Use printing shortcuts to print with print settings that you use often The printer software has several specially designed printing shortcuts that are available in the Printing Shortcuts list f NOTE When you select a printing shortcut the appropriate printing options are automatically displayed You can leave them as is change them or create your own shortcuts for commonly used tasks Use the Printing Shortcuts tab for the following print tasks General Everyday
278. on might be called Properties Options Printer Setup Printer or Preferences f NOTE When printing a photo you must select options for the specific photo paper and photo enhancement 5 Selectthe appropriate options for your print job by using the features available in the Advanced Printing Shortcuts Features and Color tabs XX TIP You can easily select the appropriate options for your print job by choosing one of the predefined print tasks on the Printing Shortcuts tab Click a type of print task in the Printing Shortcuts list The default settings for that type of print task are set and summarized on the Printing Shortcuts tab If necessary you can adjust the settings here and save your custom settings as a new printing shortcut To save a custom printing shortcut select the shortcut and click Save As To delete a shortcut select the shortcut and click Delete 6 Click OK to close the Properties dialog box 7T Click Print or OK to begin printing Print from a software application 73 Chapter 7 Make the HP All in One the default printer You can set the HP All in One as the default printer to use from all software applications This means that the HP All in One is automatically selected in the printer list when you select Print from the File menu in a software application The default printer is automatically selected when you click the Print button in the toolbar of most software applications For more infor
279. on to select Copy Settings g 3 Press the down arrow button to highlight Paper Size and then press OK 4 Press the down arrow button to highlight the appropriate paper size present in the input tray and then press OK Copy Set the copy paper type The HP All in One is set to detect the type of paper you are using automatically For the best results when copying photos leave the Paper Type set to Automatic and load photo paper in the HP All in One You should only change the Paper Type if you see print quality issues using the Automatic setting Change the copy settings for the current job 109 Chapter 10 110 To set the paper type for copies Press OK when Copy is highlighted on the Home Screen Press the Menu button to select Copy Settings 1 2 E Press the down arrow button to highlight Paper Type and then press OK Press the down arrow button until the appropriate paper type appears and then press OK Refer to the following table to determine which paper type setting to choose based on the paper loaded in the input tray Paper type Control panel setting Copier paper or letterhead Plain Paper HP Bright White Paper Plain Paper HP Premium Plus Photo Paper Glossy Premium Photo HP Premium Plus Photo Paper Matte Premium Photo HP Premium Plus 10 x 15 cm 4 x 6 inch Photo Paper Premium Photo HP Photo Paper HP Everyday Photo Paper Photo Paper Everyday Photo
280. on until Wireless Network Test is highlighted and then press OK The Wireless Network Test prints 2 2 o 0 2 e 5 i Related topics Network troubleshooting on page 149 Change advanced network settings from the control panel settings The advanced network settings are provided for your convenience However unless you are an advanced user you should not change any of these settings This section contains the following topics Set link speed Change IP settings Set link speed You can change the speed at which data is transmitted over the network The default is Automatic To set link speed 1 Press Setup A 2 Press the down arrow button until Network is highlighted and then press OK Connect to a computer 39 em zi 7 Er o t og o Chapter 4 3 Press the down arrow button until Advanced Setup is highlighted and then press OK Press the down arrow button until Set Link Speed is highlighted and then press OK 4 Press the down arrow button to select the link speed that matches your network hardware and then press OK to confirm the setting Automatic 10 Full 10 Half e 100 Full e 100 Half Change IP settings The default setting for the IP settings is Automatic which sets the IP settings automatically However if you are an advanced user you might want to manually change the IP address subnet mask or the default gateway To see the IP address and subnet mas
281. ontact HP support Solution 1 Use a lower print quality setting EX fe c Er o N ey fe e E El vo Solution Check the print quality setting Best and Maximum dpi provide the best quality but are slower than Normal or Draft Draft provides the fastest print speed For more information see Change the print speed or quality on page 76 Print using Maximum dpi on page 82 Cause The print quality was set to a high setting If this did not solve the issue try the next solution 176 Troubleshooting Solution 2 Check the ink levels Solution Check the estimated ink levels in the ink cartridges Bf NOTE Ink level warnings and indicators provide estimates for planning purposes only When you receive a low ink warning message consider having a replacement cartridge available to avoid possible printing delays You do not need to replace the ink cartridges until print quality becomes unacceptable For more information see Check the estimated ink levels on page 122 Cause The ink cartridges might have insufficient ink If this did not solve the issue try the next solution Solution 3 Contact HP support Solution Contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Cause There was a problem with the product Print troubleshooting Us
282. oor 13 Ethernet port 14 Rear USB port 15 Power connection Use only with the power adapter supplied by HP Control panel overview This section describes the functions of the control panel buttons and lights as well as the icons and sleep state on the display This section contains the following topics Control panel features Display icons Display sleep state Control panel features The following diagram and related table provide a quick reference to the HP All in One control panel features ar o CI OR wom 1 Color graphics display also referred to as the display Displays menus photos and messages The display can be pulled up and angled for better viewing fe lt fo Name and Description 2 tit Home Returns to the Home screen the default screen when you turn on the product 10 HP All in One overview continued p Label Icon Name and Description 3 E Menu Presents a set of options related to the current display 4 5 Back Returns to the previous screen on the display 5 OK OK Selects a menu setting value or photo on the display 6 j Directional pad Allows you to navigate through photos and menu options by pressing the up down left or right arrow buttons If you are zooming in on a photo you can also use the arrow buttons to pan around the photo and select a
283. or fuzzy when printed Cause The image was printed in a larger size If this did not solve the issue try the next solution Solution 4 Align the printer Solution Align the printer Aligning the printer can help ensure excellent print quality For more information see Align the printer on page 128 Cause The printer needed to be aligned Printouts have vertical streaks Solution HP recommends that you use HP papers or any other paper type that is appropriate for the product toy Iz E lt vo 2 Q S o im Always make sure the paper you are printing on is flat For best results when printing images use HP Advanced Photo Paper Store photo media in its original packaging inside a resealable plastic bag on a flat surface in a cool dry place When you are ready to print remove only the paper you plan to use immediately When you have finished printing return any unused photo paper to the plastic bag This will prevent the photo paper from curling 4 NOTE For this issue there is not a problem with your ink supplies Therefore replacing the ink cartridges or printhead is not necessary Print quality troubleshooting 171 Chapter 14 For more information see Recommended papers for printing and copying on page 60 Information on paper on page 159 Cause The wrong kind of paper was loaded in the input tray Printouts are slanted or skewed Try the following s
284. ore than about 1 27 cm 0 5 inches Z 11 Reinstall the ink cartridge It should now snap down into place 12 Close the ink cartridge access door and check if the error message has gone away 13 If you still receive the error message turn the product off and then on again Cause The ink cartridges were not installed properly If this did not solve the issue try the next solution E x fe c Er N gt fe E vo Solution 3 Contact HP support Solution Contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Cause There was a problem with the ink cartridges 274 Troubleshooting Install printhead and then cartridges Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Install the printhead and then cartridges e Solution 2 Contact HP support Solution 1 Install the printhead and then cartridges Solution Make sure that you follow the instructions in the Start Here guide for installing the printhead and the ink cartridges If you installed the printhead and ink cartridges and the message still appears remove and reinsert them using the following procedure
285. ork The Printer not Found screen appears during installation Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved toy Iz E vo D a S o LT Solution 1 Turn on the product Solution 2 Check the active network connection Solution 3 Check if the cables are connected Solution 4 Temporarily disable anti virus or anti spyware applications Solution 5 Disable the Virtual Private Network VPN Solution 1 Turn on the product Solution Turn on the product Cause The product was not turned on Network troubleshooting 151 Chapter 14 If this did not solve the issue try the next solution Solution 2 Check the active network connection Solution Make sure you have an active network connection To make sure your network connection is active 1 Ifthe connections are secure turn off the power on the product and then turn it on again Press the product button on the control panel to turn the product off and press it again to turn the product on Also turn off the power on your router or hub and then turn it on again 2 Checkthe cable connections from the product to your gateway router or hub to ensure connections are secure 3 Make sure the product is connected to the network with a CAT 5 Etherne
286. ork technology that connects computers using copper cabling Ethernet cable The cable used to connect network elements in a wired network The CAT 5 Ethernet cable is also known as a straight through cable When using an Ethernet cable the network elements must be attached to a router An Ethernet cable uses an RJ 45 connector EWS Embedded Web Server A browser based utility that provides a simple way to manage the HP All in One You can monitor status configure HP All in One networking parameters or access HP All in One features Gateway A computer or other device such as a router that serves as an entrance to the Internet or another network Finish setting up the HP All in One continued HEX Hexadecimal The base 16 numbering system which uses the digits 0 9 plus the letters A F host computer The computer at the center of a network Hostname The TCP IP name assigned by the installation software to the device By default this is the letters HP followed by the last 6 digits of the Media Access Control MAC address hub No longer commonly used in modern home networks a hub takes its signal from each computer and sends it to all of the other computers connected to the hub Hubs are passive other devices on the network plug into the hub in order to communicate with one another A hub does not manage the network IP address A number that uniquely identifies the device on the
287. orrectly If this did not solve the issue try the next solution Solution 2 Clean the electrical contacts Solution Clean the electrical contacts A CAUTION The cleaning procedure should take only a few minutes Make sure thatthe ink cartridges are reinstalled in the product when instructed Leaving them outside of the product for an extended period of time can result in damage to the ink cartridges E m c o n gt e z 2 Q 268 Troubleshooting To clean the electrical contacts 1 Make sure the product is turned on 2 Open the ink cartridge access door by lifting from the front right of the product until the door locks into place The print carriage moves to the center of the product B NOTE Wait until the print carriage stops moving before proceeding 3 Locate the ink cartridge that is indicated in the error message and then press the tab on the ink cartridge to release it from the slot 4 Hold the ink cartridge by its sides with the bottom pointing up and locate the electrical contacts on the ink cartridge The electrical contacts are four small rectangles of copper or gold colored metal on the bottom of the ink cartridge e7 Z e e lt vo E a S o b 1 Ink window 2 Electrical contacts Errors 269 Chapter 14 5 Wipe the contacts with a dry swab or lint free cloth A CAUTION Be careful not to move any ink or other
288. ort 128 set print options 74 78 settings Bluetooth 52 country region 19 language 19 network 36 restore defaults 38 setup button 11 menu 13 sharing 35 shift left margin 114 ship your device 307 signal strength 46 sleep state 12 Smart Key 28 smeared ink 160 software application print from 73 software installation reinstall 148 uninstall 148 speed copy 111 print 76 SSID troubleshoot 153 wireless setting 46 start copy black 11 start copy color 11 status network 43 stop copy 115 print job 90 scan 106 Store Demo 22 subnet mask 44 45 support contact 304 support process 304 system requirements 309 T T shirt transfers See iron on transfers technical information copy specifications 310 paper specifications 309 print specifications 310 scan specifications 310 system requirements 309 telephone numbers support 304 text cut off 187 dotted lines on scan 196 enhance on copies 114 incorrect format on scan 197 incorrect or missing on scan 197 jagged 175 meaningless characters 182 not filled in 163 smooth fonts 175 Tips Slideshow 22 total packets received 48 transmitted 48 total packets received 802 3 wired 45 total packets transmitted 802 3 wired 45 transparencies copy 109 load 69 specifications 309 troubleshoot fax problems 163 incorrect measurements 144 jams paper 70 language display 144 low signal 155 network connection 155 network setup 149 Passphrase invalid 156 print quality 160
289. our album pages are placed in the same orientation for a visually pleasing presentation Panorama Prints Enables you to print an existing wide angle or panoramic photo x TIP Some cameras have a panoramic mode that produces wide angle photos automatically You can also stitch a series photos together using photo editing software then save the file on your memory card for printing Wallets Enables you to print your own wallet size photos to carry with you or give to friends or relatives Passport Photos Enables you to print your own passport size photos If you have questions on guidelines or restrictions for passport photos contact a local passport service agency 5 Respond to the prompts for the project you are creating 6 Atthe Print Preview screen press Print Photos Save photos to your computer You can use the HP Photosmart Software installed on your computer to transfer photos from a memory card or storage device to your computer s hard drive for sharing photos online and printing from your computer 4 NOTE The HP All in One must be connected to a computer that has the HP Photosmart Software installed on it 96 Use the photo features To save photos 1 Insert a memory card into the appropriate slot on the product or connect a storage device to the front USB port 2 Press the right arrow button until Save is highlighted and then press OK NOTE If the product is network connected a li
290. our country region and then click Contact HP for information on calling for technical support Cause The revision number of the product firmware did not match the revision number of the software Memory is full Solution Try making fewer copies at a time Cause The document you were copying exceeded the memory of the product Mechanism error Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Clear the paper jam Solution 2 Remove objects that are blocking the print carriage Solution 1 Clear the paper jam Solution Clear the paper jam and remove any torn paper that remains in the product For more information see Clear paper jams on page 158 Cause The product had a paper jam If this did not solve the issue try the next solution Solution 2 Remove objects that are blocking the print carriage Solution Lowerthe ink cartridge access door to access the print carriage Remove any objects that are blocking the print carriage including any packing materials Turn off the product and then turn it on again toy c E te lt vo 2 Q S o LT Errors 207 Chapter 14 Cause The print carriage was blocked Photo tray problem Try the following solutions to resolve the issue Sol
291. panel and then reinstall it To uninstall and reinstall the product 1 Disconnect the USB cable between the product and the computer 2 Onthe Windows taskbar click Start Printers and Faxes 3 Right click the product and select Delete 4 Wait several seconds and then reconnect the product to the computer with the USB cable 5 Follow any onscreen prompts to reinstall the product Cause There might have been a problem when you originally installed the product If this did not solve the issue try the next solution Solution 5 Uninstall and reinstall the HP Photosmart Software Solution Uninstall the complete HP Photosmart Software from the computer and then reinstall it using the CD that came with your product To uninstall and reinstall the software 1 On the Windows taskbar click Start Settings Control Panel 2 Double click Add Remove Programs 3 Remove all the items that are related to the HP scanning software A message appears on the computer to restart after removing some programs from the Add Remove Programs list 4 Select Click here to restart later 5 Disconnect the product from your computer and then restart your computer toy z E te lt vo 2 Q S o LT NOTE Itis important that you disconnect the product before restarting your computer Do not connect the product to your computer until after you have reinstalled the software 6 Insert the HP Photosmart CD ROM in
292. paper width guide Lower the output tray Pull the tray extender towards you as far as it will go Flip the paper catch at the end of the tray extender to open the extender the rest of the way E NOTE When you use legal size paper leave the tray extender closed 64 Load originals and load paper To load up to 13 x 18 cm 5 x 7 inch photo paper in the photo tray 1 Raise the photo tray lid 3 Insertthe stack of photo paper into the photo tray with the short edge forward and the print side down Slide the stack of photo paper forward until it stops If the photo paper you are using has perforated tabs load the photo paper so that the tabs are closest to you L 7 Q is Qa EK Ke o c 7 HD 22 fo o is l Load paper 65 Chapter 6 4 Slide the paper width guide inward until it stops at the edge of the paper Do not overload the photo tray make sure the stack of photo paper fits within the photo tray and is no higher than the top of the paper width guide 5 Lower the photo tray lid Load postcards Hagaki or index cards You can load postcards Hagaki and index cards in the photo tray To load postcards Hagaki or index cards in the photo tray 1 Raise the photo tray lid rc t a e ch e 3 p t E fo o t a Ss fb o 7 66 Load originals and load paper 2 Slide the paper width guide to its outermost position 3 Ins
293. pecial print jobs In addition to supporting standard print jobs the HP All in One can perform special jobs such as printing borderless images iron on transfers and posters This section contains the following topics e Print a borderless image e Print a photo on photo paper Print using Maximum dpi e Print on both sides of the page e Print a multiple page document as a booklet e Print multiple pages on a single sheet Print a multiple page document in reverse order Reverse an image for iron on transfers e Print on transparencies e Print a group of addresses on labels or envelopes Print a poster e Print a Web page Print a borderless image 80 Borderless printing lets you print to the top bottom and side edges of up to 13 x 18 cm 5 x 7 inch photo paper XX TIP Forthe best results use HP Advanced Photo Paper to print your photos To print a borderless image 1 Load up to 13 x 18 cm 5 x 7 inch paper in the photo tray 2 Onthe File menu in your software application click Print 3 Make sure the product is the selected printer Print from your computer 4 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences 5 Click the Features tab 6 Inthe Size list click More and then select the size of photo paper loaded in the photo tray If a bor
294. perating system do one of the following Windows Vista On the Windows taskbar click Start click Control Panel and then click Printers Windows XP On the Windows taskbar click Start click Control Panel and then click Printers and Faxes Make sure the correct product is set as the default printer The default printer has a check mark in a black circle next to it If the wrong product is set as the default printer right click the correct product and select Set as Default To verify the print driver 1 Depending upon your operating system do one of the following Windows Vista On the Windows taskbar click Start click Control Panel and then click Printers Windows XP On the Windows taskbar click Start click Control Panel and then click Printers and Faxes Right click the icon next to the product and select Properties Click the Ports tab to verify that the product is using the correct port The port that the product is using is highlighted and has a check mark next to it The product should be set to use a DOT4 or the USBOOX where X is replaced by a number port If the product is using the wrong port click the correct port to select it The port that the product is now using is highlighted and has a check mark next to it Click the Advanced tab Check the driver listed in the Driver drop down menu to verify that the product is using the correct driver The name of your product should be listed as t
295. ply was not intended for use with this product If this did not solve the issue try the next solution Solution 5 Contact HP support for service Solution If you have completed all of the steps provided in the previous solutions and are still having a problem contact HP support for service Go to www hp com support Setup troubleshooting 141 Chapter 14 If prompted choose your country region and then click Contact HP for technical support Cause You might need assistance to enable the product or software to function properly connected the USB cable but am having problems using the product with my computer Solution You must first install the software that came with the product before connecting the USB cable During installation do not plug in the USB cable until prompted by the onscreen instructions Once you have installed the software plug one end of the USB cable into the back of your computer and the other into the back of the product You can connect to any USB port on the back of your computer kik ine e p ow T For more information on installing the software and connecting the USB cable see the Start Here guide that came with the product Cause The USB cable was connected before the software was installed Connecting the USB cable before you are prompted can cause errors E E c oO v P fo z 2 After setting up the product it
296. pond and the attention light will blink rapidly After the memory card has been inserted properly the Photo light will blink green for a few seconds and then remain lit Cause The memory card was not fully inserted in the appropriate slot on the product If this did not solve the issue try the next solution Solution 3 Remove the additional memory card Solution You can insert only one memory card at a time If more than one memory card is inserted the attention light will blink rapidly and an error message will appear on the computer screen Remove the additional memory card to resolve the problem Cause You had inserted more than one memory card If this did not solve the issue try the next solution D c E lt vo 2 Q S o Solution 4 Reformat the memory card in your digital camera Solution Check the computer screen for an error message telling you that the images on the memory card are corrupted Memory card troubleshooting 191 Chapter 14 If the file system on the card is corrupt reformat the memory card in your digital camera For more information see the documentation that came with your digital camera A CAUTION Reformatting the memory card will delete any photos stored on the card If you have previously transferred the photos from your memory card to a computer try printing the photos from the computer Otherwise you will need to retake any photos you might have lost
297. portable hard drive or a digital camera in storage mode without uploading your photos to a computer first Additionally if the HP All in One is network connected or connected to a computer with a USB cable you can also transfer your photos to the computer to print edit or share You can print photos by connecting a PictBridge compatible digital camera directly to the front USB port When you print from a digital camera the printer uses the settings that you selected on the camera For more information see the documentation that came with the camera This section contains the following topics Insert a memory card e Print photos Create special projects from your photos e Save photos to your computer Edit photos using the control panel Insert a memory card The HP All in One supports memory cards and storage devices as described below Each type of memory card can only be inserted in the appropriate slot for that card and only one card or a storage device may be inserted at a time A CAUTION Do not insert more than one memory card or a storage device at a time If more than one memory card is inserted or if a storage device is connected when a memory card is inserted unrecoverable data loss might occur Insert a memory card 93 Chapter 8 Q ma 5010 um T OF A E 1 Memory Stick Memory Stick Pro Memory Stick Select Memory Stick Magic Gate Memory Stick Duo or Duo P
298. power cord in a safe place until the replacement HP All in One arrives Any paper loaded in the input tray Remove any originals you might have loaded in the HP All in One This section contains the following topics Secure the ink system Remove the control panel faceplate Secure the ink system Contact HP support for information about how you should secure the ink system to prevent ink from leaking in the HP All in One during shipment If you receive a replacement HP All in One refer to the instructions included in the box for information about how to secure the ink system The replacement HP All in One might come with ink cartridges that you can use to install in your device to prevent the ink system from leaking during shipment EA NOTE This information does not apply to customers in Japan For information on service options in Japan see HP Quick Exchange Service Japan on page 306 Remove the control panel faceplate Remove the control panel faceplate before returning the HP All in One for repair EA NOTE This information does not apply to customers in Japan For information on service options in Japan see HP Quick Exchange Service Japan on page 306 AN CAUTION The HP All in One must be unplugged before following these steps To remove the control panel faceplate 1 Press the On button to turn off the HP All in One 2 Unplug the power cord and then disconnect it from the HP All in O
299. pu produktu Descarte de equipamentos por usu rios em resid ncias da Uni o Europ ia Este simbolo no produto ou na embalagem indica que o produlo n o pode ser descartado junto com o lixo dom stico No entanto sua responsabilidade levar os equipamentos a serem descartados a um ponto de coleta designado para a reciclagem de equipamentos eletro elelr nicos A coleta separada e a reciclagem das equipamentos no momento do descarle ajudam na conserva o dos recursos naturais e garantem que os equipamentos ser o reciclados de forma a proteger a sa de das pessoas e o meio ambiente Para obler mais informa es sobre onde descartar equipamentos para reciclagem entre em contato com o escrit rio local de sua cidade o servi o de limpeza p blica de seu bairro ou a loja em que adquiriu o produto Postup pou vate ov v krajin ch Eur pskej nie pri vyhadzovan zariadenia v dom com pou van do odpadu Tento symbol na produkte alebo na jeho obale znamen e nesmie by vyhoden s in m komun lnym odpadom Namiesto toho m te povinnos odovzda toto zariadenie na zbernom mieste kde sa zabezpe uje recykl cia elekick ch a elektronick ch zariaden Separovan zber a recykl cia zariadenia ur en ho na odpad pom e chr ni pr rodn zdroje a Zabezpe tak sp scb recykl cie Herj bude chr ni Fudske zdravie a ivotn prcsiredis Dalte inlorm cie a seperovanom zbere a recyklaci ziskate na miesinom obecnom Grade vo firme zabezpetuj
300. r computer and then restart your computer f NOTE Itis important that you disconnect the product before restarting your computer Do not connect the product to your computer until after you have reinstalled the software 6 Insertthe HP Photosmart CD ROM into your computer s CD ROM drive and then start the Setup program f NOTE If the Setup program does not appear locate the setup exe file on the CD ROM drive and double click it 7 Follow the onscreen instructions and the instructions provided in the Start Here guide that came with the product 8 If you are still having trouble scanning remove the following additional applications from the Add Remove Programs list if they are present A CAUTION If the computer is manufactured by HP or Compaq do not remove any applications other than those listed below HP Imaging device functions HP Document Viewer HP Photosmart Essential HP Image Zone HP Photo and imaging gallery HP Photosmart Officejet Deskjet with product name and software version number HP Software update HP Share to web HP Solution Center HP Director HP Memories Disk Greeting Card Creator 32 Cause There might have been a problem when you originally installed the HP Photosmart Software E Em c oO a gt fe z E Q Error occurred while communicating with the product Try the following solutions to resolve the issue Solutions are
301. rams or All Programs and then click Accessories Click Imaging From the Imaging application click File and then click Select Device Select the product from the TWAIN source list Click File and then click Scan New Imaging for Windows will scan from the product using TWAIN software instead of the HP Solution Center toy z E lt vo 2 Q S o LT Cause f you could scan using WIA this is an indication that there was a problem with the HP Solution Center You can continue to use WIA to scan or try the next solution If this did not solve the issue try the next solution Errors 215 Chapter 14 Solution 8 Disable the Lexbces service Solution Check if the Lexbces service is started and disable it If a Lexmark or Dell all in one device is connected with a USB cable to a computer where product is installed the HP software might not scan because the Lexbces service is running NOTE This solution only applies if you have a Lexmark or Dell all in one To check for and disable the service 1 Log into Windows as an Administrator 2 Press the Ctrl Alt Delete to open the Task Manager 3 Click the Processes tab 4 Ifthe Lexbceserver service is listed in the Image Name list disable it To disable the service a Onthe Windows taskbar click Start right click My Computer and then click Manage The Computer Management appears Double click Services and Applications and
302. re specifically designed for the type of project you are printing along with genuine HP ink HP papers and HP ink are specifically designed to work well together to provide high quality output To print photos 1 d Load photo paper in the appropriate input tray Load up to 13 x 18 cm 5 x 7 inch photo paper in the photo tray Load full size photo paper in the main input tray Insert a memory card into the appropriate slot on the product or connect a storage device to the front USB port NOTE Ifthere are camera selected photos on the memory device the DPOF Found screen appears Select Yes to print the camera selected photos or select No to browse through the photos on the memory device Press OK to select View amp Print Press the left or right arrow button to scroll through the thumbnails of your photos x TIP If you want to print all the photos on your card press the Menu button and select Select All Photos amp Preview When the photo you want to print is highlighted press OK XX TIP If you want to print one copy of the photo using the default print settings touch the photo and then press Print Photos twice Press the up arrow button to increase the number of copies You must specify atleast one copy or the photo will not print XX TIP If you want to crop rotate or make any other changes to the photo before printing press the Menu button Optional Continue left right scro
303. rect page layout Scanned image shows dotted lines instead of text e Text format is incorrect e Text is incorrect or missing The scan feature does not work E E c oO n gt fo z E a Scan halts Solution Turn off the product and then turn it back on If this does not work try changing the scan to a lower resolution Cause The computer system resources might have been low 194 Troubleshooting Scan fails Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Turn on your computer e Solution 2 Check the connection from the product to your computer Solution 3 Install the HP Photosmart Software e Solution 4 Start the HP Photosmart Software Solution 1 Turn on your computer Solution Turn on your computer Cause The computer was not turned on If this did not solve the issue try the next solution Solution 2 Check the connection from the product to your computer Solution Check the connection from the product to your computer Verify that the USB cable is securely plugged into the USB port on the back of the product Make sure the other end of the USB cable is plugged into a USB port on your computer After the cable is connected properly turn off the produc
304. recyklaci vyslou iljch elektr k ch a elektronick ch za zen likvidace vysloutil ho za zen samostatn m Sb amp rem a recyklaci napom h zachov n plirodnich zloj a zajifuje e recyace probshne zpbsobem chr nicim idsk zdrav a Zivotni prasifedl Dal informace o tom kam miele Yyslou il za zen p edat k recyklaci m ete z skat od ad m sin samospr vy od spole nosti prov d j c svoz a likvidaci domovn ho odpadu nebo v obchod kde ie produkt zakoupili Bortskaffelse af affaldsudstyr for brugere i private husholdninger i EU Dette symbol p produkte eller p dels emballage indikerer at produkte ikke m bortskaffes sammen med andet husholdningsaffald stedet er det dit ansvar at boriskaffe affaldsuds ved at are det pi deni bertonece indsamligsdeder med Renblik p genbrug o eleknsk ag eekironisiaffldsudsyr Den separate indeamiing eg genbrug af di afaldsudb pd tidspunktet for boriskaffelse er med fil at bevare naturlige ressourcer og sikre at genbrug finder sied pa en m de der beskytter menneskers helbred samt milj et Hvis du vil vide mere om hvor du kan aflevere dit eftaldsudstyr Fi genbrug kan du kontakts kommunen det lokale rencvelionsveesen eller den forcining hvor du Kable produite Afvoer van afgedankte apparatuur door gebruikers in particuliere huishoudens in de Europese Unie Dit symbool op het product of de verpakking geet agn dat dit product niet mag worden afgevoerd met het huishoudelijk a
305. region and then click Contact HP for information on calling for technical support Cause The ink cartridges were not intended for use in this product Incompatible printhead Solution Contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Cause The printhead was not intended for use in this product or it was damaged Ink alert Solution When you receive an Ink Alert message you do not need to replace the indicated ink cartridge However the amount of ink might be low enough to cause poor print quality Follow any prompts on the display to continue toy Iz E te lt vo 2 Q S o A CAUTION HP recommends that you do not remove an ink cartridge until a replacement is ready to install HP recommends that you do not remove an ink cartridge until a replacement is ready to install If you have installed a refilled or remanufactured cartridge or a cartridge that has been used in another product the ink level indicator might be inaccurate or unavailable Errors 265 Chapter 14 Ink level warnings and indicators provide estimates for planning purposes only When you receive an ink alert message consider having replacement ink cartridges available to avoid possible printing delays For more information see Replace the ink cartridges on page 123 Cause Th
306. rface in a cool dry place When you are ready to print remove only the paper you plan to use immediately When you have finished printing return any unused photo paper to the plastic bag This will prevent the photo paper from curling f NOTE For this issue there is not a problem with your ink supplies Therefore replacing the ink cartridges or printhead is not necessary For more information see e Recommended papers for printing and copying on page 60 Information on paper on page 159 Cause The wrong kind of paper was loaded in the input tray If this did not solve the issue try the next solution toy c E lt vo E a S o Solution 4 Check the ink levels Solution Check the estimated ink levels in the ink cartridges Bf NOTE Ink level warnings and indicators provide estimates for planning purposes only When you receive a low ink warning message consider having a replacement cartridge available to avoid possible printing delays You do not need to replace the ink cartridges until print quality becomes unacceptable For more information see Check the estimated ink levels on page 122 Cause The ink cartridges might have insufficient ink Print quality troubleshooting 161 E E c oO v gt fo z E a Chapter 14 If this did not solve the issue try the next solution Solution 5 Check the print settings Solution Ch
307. rform special print jobs 81 Chapter 7 10 11 12 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences Click the Features tab In the Basic Options area from the Paper Type drop down list select More Then select the appropriate photo paper type In the Resizing Options area from the Size drop down list select More Then select the appropriate paper size If the paper size and paper type are not compatible the printer software displays an alert and allows you to select a different type or size In the Basic Options area select a high print quality such as Best from the Print Quality drop down list Ef NOTE To achieve the highest dpi resolution you can use the Maximum dpi setting with supported types of photo paper If Maximum dpi is not listed in the Print quality drop down list you can enable it from the Advanced tab For more information see Print using Maximum dpi on page 82 In the HP Real Life Technologies area click the Photo fix drop down list and select from the following options Off applies no HP Real Life Technologies to the image Basic enhances low resolution images moderately adjusts image sharpness Full automatically adjusts brightness contrast and sharpness enhances low resolution images automatically removes red eye coloring in the photo
308. ridges Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved E m c oO n gt z 2 Q Solution 1 Check to see if the ink cartridges are compatible e Solution 2 Contact HP support Solution 1 Check to see if the ink cartridges are compatible Solution Check to make sure you are using the correct ink cartridges for your product For a list of compatible ink cartridges see the printed documentation that came with the product 264 Troubleshooting If you are using ink cartridges that are not compatible with the product replace the indicated ink cartridges with ink cartridges that are compatible A CAUTION HP recommends that you do not remove an ink cartridge until a replacement is ready to install If it appears that you are using the correct ink cartridges proceed to the next solution For more information see Shop for ink supplies on page 137 Replace the ink cartridges on page 123 Cause The indicated ink cartridges were not intended for use in this product as it was currently configured If this did not solve the issue try the next solution Solution 2 Contact HP support Solution Contact HP support for service Go to www hp com support If prompted choose your country
309. riginals and load paper Related topics Clear paper jams on page 158 b 7 Q is Q me Ke o c i HD 22 fo o is l Avoid paper jams 71 Chapter 6 r fo o a fe ch vo p 7 t 3 a o t a no f xe O m T2 Load originals and load paper 7 Print from your computer The HP All in One can be used with any software application that allows printing You can print a range of projects such as borderless images newsletters greeting cards iron on transfers and posters This section contains the following topics e Print from a software application Make the HP All in One the default printer Change the print settings for the current job Change the default print settings e Printing shortcuts Perform special print jobs Stop a print job Print from a software application Most print settings are automatically handled by the software application You need to change the settings manually only when you change print quality print on specific types of paper or transparency film or use special features To print from a software application 1 Make sure you have paper loaded in the input tray 2 Onthe File menu in your software application click Print 3 Make sure the product is the selected printer 4 f you need to change settings click the button that opens the Properties dialog box Depending on your software application this butt
310. rm special copy jobs In addition to supporting standard copy jobs the HP All in One can perform special jobs such as cropping and resizing originals A NOTE If you want to copy a photo use the Reprints features In addition to making an exact copy of the original the Reprints feature also enables to you to edit the lighting and colors before printing as well as zoom and crop a specific area for printing This section contains the following topics Resize an original to fit onto letter or A4 paper Crop an original Shift the left margin Improve the quality of a copy Related topics Use the reprint features on page 117 Resize an original to fit onto letter or A4 paper 112 The HP All in One enables you to make a different size copy than your original For example if you are copying a page from a small book you can enlarge the copy so it fills the page and is easier to read Similarly if the original is larger than the paper you have loaded you can reduce the copy so none of the original content is cropped Use the copy features Press the down arrow button or the up arrow button to highlight one of the following and then press OK Actual Size This feature enables you to print an exact copy of the original Fit to Page This feature enables you to copy an original to fit within the printable margins of a page without the risk of cropping some part of your original 4 NOTE In order to resi
311. ro adapter optional or Memory Stick Micro adapter required 2 MultiMediaCard MMC MMC Plus Secure MultiMedia Card MMC Mobile RS MMC adapter required Secure Digital SD Secure Digital Mini Secure Digital High Capacity SDHC TransFlash MicroSD Card adapter required or xD Picture card CompactFlash CF types and II Front USB port for storage devices To insert a memory card 1 Make sure the product is on 2 Insert the memory card or storage device into the appropriate slot The memory card area has a Photo light below the camera icon that indicates the status of the memory card When it is solid green your photos are ready to be viewed A CAUTION Do not pull out the memory card while the Photo light is flashing A flashing light means the product is accessing the memory card Wait until the light remains solid Removing a memory card while it is being accessed might corrupt information on the card or damage the product or memory card 4 NOTE The product only recognizes the JPG and TIF file formats on your memory card or storage device Print photos You can print the photos on your memory card or storage device in a variety of sizes from 10 x 15 cm 4 x 6 inch up to the size of letter or A4 paper including multiple small size photos on a single page 94 Use the photo features TIP To achieve the best print quality HP recommends using HP papers that a
312. roduct There are settings for general information 802 3 wired Ethernet and 802 11 wireless This section contains the following topics General network settings Wired 802 3 network settings Wireless 802 11 network settings Related topics View and print network settings on page 37 e Network glossary on page 48 42 Finish setting up the HP All in One General network settings The following table describes the general network settings shown on the network configuration page Parameter Network Status Description Status of the HP All in One e Ready The HP All in One is ready to receive or transmit data Offline The HP All in One is not currently connected to the network Active connection type Network mode of the HP All in One Wired The HP All in One is connected by Ethernet cable to an IEEE 802 3 network Wireless The HP All in One is connected to a wireless 802 11 network e None There is no network connection 2 2 o 0 ra e 5 it URL The IP address of the Embedded Web Server NOTE You will need to know this URL when you try to access the Embedded Web Server Firmware The internal networking component and firmware revision code mevicion NOTE If you call HP Support depending on the problem you might be asked to provide the firmware revision code Hostname The TCP IP name assigned by the installation software to the product By defaul
313. roperties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences Click the Features tab 6 Inthe Paper saving options area select Manual from the Two sided printing drop down list e Perform special print jobs 83 Chapter 7 7 For binding do one of the following For binding on the top like a notebook or calendar select the Flip Pages Up check box This causes the odd and even pages of your document to print opposite of each other top to bottom This ensures that the top of the page is always at the top of the sheet when you flip the pages up in your bound document For binding on the side like a book or magazine click to clear the Flip Pages Up check box This causes the odd and even pages of your document to print opposite of each other left to right This ensures that the top of the page is always at the top of the sheet when you turn the pages in your bound document 8 Click OK and then click Print or OK in the Print dialog box The product begins printing Wait until all the odd numbered pages are printed before removing any of the printed pages from the output tray A dialog box displays instructions on the screen when it is time to process the second side of your job 9 Click Continue when done Print a multiple page document as a booklet 84 The HP All in One allows you to print your document as a small bookl
314. rotocol DHCP Network name SSID OQ WEP key or WPA Passphrase if needed Connect to an integrated wireless WLAN 802 11 network The Wireless Setup Wizard provides an easy way to connect the HP All in One to your network You can also use SecureEasySetup if your wireless router or access point supports this feature See the documentation that came with your wireless router or access point to find out if it supports using SecureEasySetup and for additional setup instructions em a 7 ET 7 t a o A CAUTION To prevent other users from accessing your wireless network HP strongly recommends using a password or passphrase Wi Fi Protected Access WPA or Wired Equivalent Privacy WEP security and a unique network name Service set identifier SSID for your wireless router Your wireless router might have been shipped with a default network name which is typically the manufacturer name If you use the default network name your network can be easily accessed by other users using the same default network name SSID It also means that the HP All in One might accidently connect to a different wireless network in your area which uses the same network name If this happens you will not be able to access the HP All in One For more information on how to change the network name see the documentation that came with your wireless router EA NOTE Before connecting to a wireless infrastructure network ensure that an Ethern
315. roubleshooting j Click Apply and then click Close NOTE Ifyoureceive a message stating Access is denied while making changes click OK and continue The message will not prevent you from making the changes Click Restart to apply the changes to the computer during the next restart After the computer restarts the You ve used system configuration utility to make changes to the way windows starts message appears Click the check box next to Do not show this message again Run the Disk Cleanup utility to delete temporary files and folders To run the Disk Cleanup utility Install the software To install the software On the Windows taskbar click Start click Programs or All Programs and then click Accessories Click System Tools and then click Disk Cleanup The Disk Cleanup analyzes the hard drive and then presents a report with a list of components to delete Select the appropriate check boxes to remove the unnecessary components More information about the Disk Cleanup utility The Disk Cleanup utility frees hard disk space on your computer by doing the following Deleting temporary Internet files Deleting downloaded program files Emptying the Recycle Bin Deleting files from your temporary folder Deleting files created by other Windows tools e Removing optional Windows components that you do not use After selecting the components to remove click OK Insert software CD into the CD ROM dr
316. rrupt Nothing happens when try to print Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Turn on the product e Solution 2 Load paper in the input tray e Solution 3 Select the correct printer e Solution 4 Check the printer driver status Solution 5 Wait until the product completes the current operation e Solution 6 Remove all cancelled print jobs from the queue e Solution 7 Clear the paper jam e Solution 8 Make sure the print carriage can move freely e Solution 9 Check the connection from the product to your computer e Solution 10 Reset the product E E c oO a gt fo z E Q 182 Troubleshooting Solution 1 Turn on the product Solution Look at the On light located on the product If it is not lit the product is turned off Make sure the power cord is firmly connected to the product and plugged into a power outlet Press the On button to turn on the product Cause The product was turned off If this did not solve the issue try the next solution Solution 2 Load paper in the input tray Solution Load paper in the input tray For more information see Load paper on page 63 Cause The product was out of paper If this did not solve the issue try th
317. rtridges are reinstalled in the product when instructed Leaving them outside of the product for an extended period of time can result in damage to the ink cartridges To clean the sensor window on the ink cartridges 1 Gather swabs or a lint free cloth to use for the cleaning procedure 2 Make sure the product is turned on 3 Open the ink cartridge access door by lifting from the front right of the product until the door locks into place The print carriage moves to the center of the product NOTE Wait until the print carriage stops moving before proceeding 4 Remove all of the ink cartridges and place them on a piece of paper with the ink openings pointing up To remove the ink cartridges a Press the tab on the ink cartridge to release it and then remove it from the slot j fe E Er a 3 fe o Es e 300 Troubleshooting b Place the ink cartridge on a sheet of paper with the ink opening pointing up c Repeat steps a and b for each ink cartridge 5 Foreach ink cartridge wipe the sensor window with a dry swab or lint free cloth The sensor window is an area of clear plastic near the copper or gold colored metal contacts on the bottom of the ink cartridge Try not to touch the metal contacts 6 Install each ink cartridge in its slot Press it down until the tab snaps into place Match the color and icon on each ink cartridge label to the color and icon on the slot for tha
318. ry card and displays the first photo stored on the memory card Cause There were two or more memory cards inserted into the product at the same time If this did not solve the issue try the next solution Solution 2 Remove the memory card and reinsert it correctly Solution Remove the memory card and reinsert it correctly The label of the memory card faces up and should be readable as you insert it into the slot Cause You had inserted the memory card backwards or upside down If this did not solve the issue try the next solution 248 Troubleshooting Solution 3 Push the memory card all the way forward Solution Remove the memory card and reinsert it in the memory card slot until it stops Cause You had not fully inserted the memory card Use only one card at a time Solution You can insert only one memory card at a time If more than one memory card is inserted the attention light will blink rapidly and an error message will appear on the computer screen Remove the additional memory card to resolve the problem Cause There were two or more memory cards inserted into the product at the same time Card is inserted incorrectly Solution Turn the memory card so that the label faces up and the contacts are facing the product and then push the card forward into the appropriate slot until the Photo light turns on If the memory card is not inserted properly the product will not respond and the attentio
319. s Each packet contains the destination address as well as the data Total Packets received Network glossary access point The number of packets received by the HP All in One without error since it has been turned on The counter clears after the HP All in One is turned off A network router that has wireless capability ASCII American Standard Code for Information Interchange The standard for numbers used by computers to represent all the uppercase and lowercase Latin letters numbers punctuation etc AutolP A feature of the installation software which determines the configuration parameters of devices on the network DHCP Dynamic Host Configuration Protocol A server on the network that supplies configuration parameters to devices on the network On small networks this could be a router Domain Name Service When you use the Web or send an e mail message you use a domain name to do it For example the URL http www hp com contains the domain name hp com The DNS on the Internet translates the domain name into an IP address Devices use the IP addresses to refer to one another DNS SD See DNS The SD portion stands for Service Discovery This is part of a protocol developed by Apple that enables automatic discovery of computers devices and services on IP networks DSL Digital Subscriber Line A high speed connection to the Internet Ethernet The most common local netw
320. s and then press OK 3 Press the down arrow button to highlight Display Ink Gauge and then press OK The product displays a gauge that shows the estimated ink levels of all cartridges c Q S lt a I E E i installed E T 4 Press any button to return to the Tools menu To check the ink levels from the HP Photosmart Software 1 In the HP Solution Center click Settings point to Print Settings and then click Printer Toolbox NOTE You can also open the Printer Toolbox from the Print Properties dialog box In the Print Properties dialog box click the Features tab and then click the Printer Services button The Printer Toolbox appears 2 Click the Estimated Ink Level tab The estimated ink levels for the ink cartridges appear Replace the ink cartridges Follow these instructions when you need to replace ink cartridges NOTE If you are setting up the product for the first time make sure you follow the instructions in the Start Here guide for installing the printhead and the ink cartridges If you do not already have replacement ink cartridges for the HP All in One to order cartridges go to www hp com buy supplies If prompted choose your country region follow the prompts to select your product and then click one of the shopping links on the page 4 NOTE Atthis time some portions of the HP Web site are available in English only A CAUTION Wait until you
321. s a problem Solution Verify whether the software application is the problem To verify the software application 1 2 Close the software application and reopen it Try to print again from the software application 4 NOTE The printer might not support printing from a DOS application Determine if the software application is Windows based or DOS based by checking the system requirements of the application Try printing from Notepad to see if the issue is the software application or the driver To print from Notepad a On the Windows taskbar click Start and then click Programs or All Programs b Click Accessories and then click Notepad c Type a few characters of text into Notepad d Click File and then click Print If printing is successful from Notepad but not the software application contact the manufacturer of that application for support Cause The software application was failing or could not communicate with the print driver correctly 228 Troubleshooting Product might not be correctly installed Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Reset the product Solution 2 Check the power cord and USB cable Solution 3 Restart the computer Solution 4 Uninstall and reinstall the product Solu
322. s contain black sections Horizontal grainy or white bands appear in light to medium gray areas To correct copy quality issues 1 Press OK when Copy is highlighted on the Home Screen 2 Press the Menu button to select Copy Settings E 114 Use the copy features 3 Press the down arrow button to highlight Enhancements and then press OK 4 Press the up arrow or down arrow button to highlight the type of document you are copying Text Photo or Mixed and then press OK 4 NOTE You can also try turning off Enhancements if you are seeing quality issues when copying Stop copying To stop copying A Press Cancel on the control panel Stop copying 115 Copy Chapter 10 116 Use the copy features 11 Use the reprint features The HP All in One enables you to make reprints of photographic originals placed on the glass This section contains the following topics Make reprints of your photos Edit a photo before reprinting Make reprints of your photos You can scan a printed copy of a photo to make reprints in a variety of sizes up to the size of letter or A4 paper By default the HP All in One is setto detect the type of paper you are using automatically For the best results when reprinting photos leave the Paper Type set to Automatic and load photo paper in the HP All in One You should only change the Paper Type if you see print quality issues using the Automatic setting To repr
323. s depending on your operating system the amount of available space and the processor speed of your computer 34 Finish setting up the HP All in One To install the Windows HP Photosmart Software 1 2 Quit all applications running on your computer including any virus detection software Insert the Windows CD that came with the product into the CD ROM drive on your computer and follow the onscreen instructions If a dialog box about firewalls appears follow the instructions If you see firewall pop up messages you must always accept or allow the pop up messages On the Connection Type screen select Through the network and then click Next The Searching screen appears as the Setup program searches for the product on the network On the Printer Found screen verify that the printer description is correct If more than one printer is found on the network the Printers Found screen appears Select the product you want to connect Follow the prompts to install the software When you have finished installing the software the product is ready for use If you disabled any virus detection software on your computer make sure to enable it again To test your network connection go to your computer and print a self test report to the product 2 5 2 o 0 S e E it Connect to additional computers on a network You can connect the HP All in One to more than one computer on a small network of computers If the HP All in One
324. s the following topics Change basic network settings from the control panel e Change advanced network settings from the control panel settings Use the Embedded Web Server Network configuration page definitions Change basic network settings from the control panel The HP All in One control panel enables you to set up and manage a wireless connection and to perform a variety of network management tasks This includes viewing the network settings restoring the network defaults turning the wireless radio on and off and changing the network settings 36 Finish setting up the HP All in One This section contains the following topics e Use the Wireless Setup Wizard View and print network settings Restore network defaults Turn the wireless radio on and off e Print the wireless network test Use the Wireless Setup Wizard The Wireless Setup Wizard provides an easy way to set up and manage a wireless connection to the HP All in One 2 E o 0 i e 5 it To run the Wireless Setup Wizard 1 Press Setup A 2 Press the down arrow button until Network is highlighted and then press OK 3 Press the down arrow button to highlight Wireless Setup Wizard and then press OK This runs the Wireless Setup Wizard Related topics Setup the HP All in One on an integrated wireless WLAN 802 11 network on page 27 Setup the HP All in One using an ad hoc wireless connection on pag
325. sh photo papers They look and feel like store processed photos and can be mounted under glass or in an album These papers are available in several sizes including 10 x 15 cm 4 x 6 inch with or without tabs A4 and 8 5 x 11 inch sizes for printing or copying photos from the product 60 Load originals and load paper HP Advanced Photo Paper or HP Photo Paper HP Advanced Photo Paper or HP Photo Paper is a sturdy glossy photo paper that features an instant dry finish for easy handling without smudging It resists water smears fingerprints and humidity Your prints have a look and feel comparable to a store processed photo It is available in several sizes including A4 8 5 x 11 inch 10 x 15 cm 4 x 6 inch with or without tabs and 13 x 18 cm 5 x 7 inch HP Advanced Photo Paper is marked on the nonprinting corners with the following symbol ii HP Premium Inkjet Transparency Film HP Premium Inkjet Transparency Film make your color presentations vivid and even more impressive This film is easy to use and handle and dries quickly without smudging HP Premium Inkjet Paper HP Premium Inkjet Paper is the ultimate coated paper for high resolution usage A smooth matte finish makes it ideal for your highest quality documents HP Bright White Inkjet Paper HP Bright White Inkjet Paper delivers high contrast colors and sharp text It is opaque enough for two sided color usage with no show through which makes it ideal for newsle
326. ss local area network WLAN from another The SSID is also referred to as the network name This is the name of the network to which the HP All in One is connected Signal Strength 1 5 The transmitting or return signal graded on a scale of 1 to 5 5 Excellent 4 Good e 3 Fair e 2 Poor e 1 Marginal No signal No signal detected on the network Not applicable This parameter does not apply to this network type Channel The channel number currently being used for wireless communication This depends on the network in use and might differ from the requested channel Finish setting up the HP All in One continued Parameter Description number Value is from 1 to 14 countries regions might limit the range of approved channels e number Value ranging from 1 to 14 depending on country region e None No channel is in use Not Applicable The WLAN is disabled or this parameter does not apply to this network type NOTE In ad hoc mode if you are not able to receive or transmit data between your computer and the HP All in One make sure that you are using the same communication channel on your computer and the HP All in One In infrastructure mode the channel is dictated by the access point Authentication type 2 5 E o 0 iS e E ra Type of authentication in use None No authentication in use Open System ad hoc and infrastructure No authentication Shared K
327. st of available computers appears Select the computer to which you want to transfer the photos and then continue to the next step 3 Follow the onscreen prompts on your computer to save the photos to your computer Edit photos using the control panel The HP All in One offers several basic editing features that you can use to edit your photos manually before you print them as well as a feature that enables you to automatically enhance your photos This section contains the following topics Remove red eye Rotate a photo Zoom and pan to crop a photo Automatically enhance your photos Print a frame around your photo Adjust the brightness of your photos Apply special color effects to your photos Remove red eye The flash on a camera especially on older camera models can sometimes cause a subject s eyes to appear red in your photos The HP All in One is set to automatically remove redness so that eyes appear the correct shade in your photos NOTE The changes you make to the photo apply only to viewing and printing the photo The changes will not be saved on the memory card NOTE This feature is only available when a memory card or storage device is inserted To remove red eye from photos A By default red eye correction is automatically applied to all photos in the print queue To turn off this feature press the Red Eye Removal button on the control panel when a memory
328. support Cause There was a problem with the printhead Problem with printer preparation Solution Check the print quality of the current print job If it is not satisfactory it could mean the internal clock failed and the product was not able to service the printhead as scheduled Try cleaning the printhead to see if that improves the quality For more information see Clean the printhead on page 127 Cause The product was turned off improperly Sensor issue Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Clean the sensor e Solution 2 Clean the sensor windows on the ink cartridges e Solution 3 Contact HP support Solution 1 Clean the sensor Solution Clean the sensor Ifthe problem is not resolved printing can continue but the ink system behavior might change A CAUTION The cleaning procedure should take only a few minutes Make sure that the ink cartridges are reinstalled in the product when instructed Leaving them outside of the product for an extended period of time can result in damage to the ink cartridges toy Iz E vo 2 Q S o To clean the sensor in the product 1 Gather swabs or a lint free cloth to use for the cleaning procedure 2 Make sure the produc
329. suring proper functionality and reliability Dissimilar materials have been designed to separate easily Fasteners and other connections are easy to locate access and remove using common tools High priority parts have been designed to access quickly for efficient disassembly and repair For more information visit HP s Commitment to the Environment Web site at www hp com hpinfo globalcitizenship environment index html This section contains the following topics Paper use e Plastics Material safety data sheets Recycling program HP inkjet supplies recycling program 310 Technical information Energy Star notice Attention California users e Battery disposal in the Netherlands Battery disposal in Taiwan EU battery directive Disposal of waste equipment by users in private households in the European Union Paper use This product is suited for the use of recycled paper according to DIN 19309 and EN 12281 2002 Plastics Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of product life c amp 5 E p 5 8 c oO o Material safety data sheets Material safety data sheets MSDS can be obtained from the HP Web site at www hp com go msds Recycling program HP offers an increasing number of product return and recycling programs in many countries regio
330. t This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reason able protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient the receiving antenna e Increase the separation between the equipment and the receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help For further information contact Manager of Corporate Product Regulations Hewlett Packard Company 3000 Hanover Street Palo Alto Ca 94304 650 857 1501 Modifications part 15 21 The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by HP may void the user s authority to operate the equipment This device complies
331. t this is the letters HP followed by the last 6 digits of the Media Access Control MAC address Admin Password Status of the administrator s password for the Embedded Web Server e Set Password is specified You must enter the password to make changes to the Embedded Web Server parameters Not Set No password is set A password is not required for making changes to the Embedded Web Server parameters mDNS Some local and ad hoc networks do not use central DNS servers They use a DNS alternative called mDNS With mDNS your computer can find and use any HP All in One connected to your local area network It can also work with any other Ethernet enabled product that appears on the network Connect to a computer 43 m zi 7 ET o t ee o Chapter 4 44 Wired 802 3 network settings The following table describes the 802 3 wired settings shown on the network configuration page Parameter Hardware Address MAC Description The Media Access Control MAC address that identifies the HP All in One This is a unique 12 digit identification number assigned to networking hardware for identification including routers switches and other such devices No two pieces of hardware have the same MAC address NOTE Some Internet service providers ISPs require that you register the MAC address of the Network Card or LAN Adapter that was connected to your cable or DSL modem during installation
332. t HP support for service or replacement Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support For more information see Ink cartridge warranty information on page 303 Replace the ink cartridges on page 123 e Clean the printhead on page 127 Cause The indicated ink cartridge contacts were defective If this did not solve the issue try the next solution Solution 4 Contact HP support Solution Contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Cause The ink cartridges were not intended for use in this product Sensor failure Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Clean the sensor e Solution 2 Clean the sensor windows on the ink cartridges e Solution 3 Contact HP support Solution 1 Clean the sensor Solution Clean the sensor If the problem is not resolved printing can continue but the ink system behavior might change A CAUTION The cleaning procedure should take only a few minutes Make sure thatthe ink cartridges are reinstalled in the product wh
333. t and then on again If the product is connected to the computer through a wired or wireless connection make sure that the respective connections are active and the product is turned on For more information see the Start Here guide Cause The product was not properly connected to the computer If this did not solve the issue try the next solution Solution 3 Install the HP Photosmart Software Solution Insert the HP Photosmart installation CD and install the software For more information see the Start Here guide Cause The HP Photosmart Software might not have been installed toy Iz E lt vo 2 Q S o If this did not solve the issue try the next solution Solution 4 Start the HP Photosmart Software Solution Start the software you installed with the product and try scanning again Cause The HP Photosmart Software was installed but was not running Scan troubleshooting 195 Chapter 14 Scan fails because of insufficient computer memory Solution Close all programs that are not in use This includes programs that run in the background such as screen savers and virus checkers If you turn off your virus checker remember to turn it back on after you finish your scan If this does not work it might help to restart your computer Some programs do not release memory when you close them Restarting your computer will clear the memory If this problem occurs frequently or if you encounter m
334. t cable Cause You did not have an active network connection If this did not solve the issue try the next solution Solution 3 Check if the cables are connected Solution Check the following cables to ensure they are connected properly Cables between the product and the hub or router Cables between the hub or router and your computer Cables to and from your modem or product Internet connection if applicable Cables between the product and the hub or router Cables between the hub or router and your computer Cables to and from your modem or product Internet connection if applicable Cause The cables were not connected properly If this did not solve the issue try the next solution Solution 4 Temporarily disable anti virus or anti spyware applications Solution Uninstall the product software and then reboot your computer Temporarily disable anti virus or anti spyware applications and then reinstall the product software You can re enable your anti virus or anti spyware applications after installation is complete If you see firewall pop up messages you must always accept or allow the pop up messages E Em c oO n gt z E Q If the screen still appears try uninstalling the product software rebooting your computer and temporarily disable your firewall before reinstalling the product software You can re enable your firewall application after installation is complete If you
335. t have built up on the ink cartridge window and it needed to be cleaned If this did not solve the issue try the next solution Solution 3 Contact HP support Solution Contact HP support for service 292 Troubleshooting Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Cause The sensor was defective Ink cartridge is missing incorrectly installed or not intended for your product Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Insert all ink cartridges Solution 2 Check if all ink cartridges are properly installed Solution 3 Clean the ink cartridge contacts Solution 4 Contact HP support Solution 1 Insert all ink cartridges Solution Make sure all of the ink cartridges are inserted For more information see Replace the ink cartridges on page 123 Cause One or more ink cartridges were missing If this did not solve the issue try the next solution Solution 2 Check if all ink cartridges are properly installed Solution Make sure all of the ink cartridges are properly installed Refer to the following steps to resolve this error To make sure the ink cartridges are properly installed 1 Ma
336. t ink cartridge ez c E lt vo 2 a S o 7 Close the ink cartridge access door and check if the error has been resolved 8 Ifyou still receive the error message turn the product off and then on again Cause Ink might have built up on the ink cartridge window and it needed to be cleaned If this did not solve the issue try the next solution Solution 3 Contact HP support Solution Contact HP support for service Errors 301 Chapter 14 Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Cause The sensor was defective E Em c oO a 7 fe z E 302 Troubleshooting 15 HP warranty and support Hewlett Packard provides Internet and phone support for the HP All in One This section contains the following topics Warranty Warranty Ink cartridge warranty information Support process Before you call HP support HP support by phone Additional warranty options HP Quick Exchange Service Japan HP Korea customer support Prepare the HP All in One for shipment Pack the HP All in One For more information about the warranty see the printed documentation that came with the product Ink cartridge warranty information The HP cartridge warranty is applicable when the product is used in its designated HP printing device This warranty
337. t is turned on Errors 289 Chapter 14 E E c oO v gt fo e z 3 a 3 Open the ink cartridge access door by lifting from the front right of the product 7 until the door locks into place The print carriage moves to the center of the product NOTE Wait until the print carriage stops moving before proceeding Locate the sensor inside the product The sensor is a square black plastic part slightly larger than a pencil eraser just to the left of the print carriage Wipe the sensor with a dry swab or lint free cloth Close the ink cartridge access door and check if the error message has been resolved If you still receive the error message turn the product off and then on again Cause Ink might have built up and covered the sensor If this did not solve the issue try the next solution Solution 2 Clean the sensor windows on the ink cartridges Solution Clean the window on all of the ink cartridges 290 Troubleshooting Ifthe problem is not resolved printing can continue but the ink system behavior might change A CAUTION The cleaning procedure should take only a few minutes Make sure that the ink cartridges are reinstalled in the product when instructed Leaving them outside of the product for an extended period of time can result in damage to the ink cartridges To clean the sensor window on the ink cartridges 1 Gather swabs or a lint free cloth to use
338. t results time after time o NOTE HP cannot guarantee the quality or reliability of non HP supplies Printer service or repairs required as a result of using a non HP supply will not be covered under warranty If you believe you purchased genuine HP ink cartridges go to www hp com go anticounterfeit For more information see Replace the ink cartridges on page 123 e Clean the printhead on page 127 x e c Er o n fe E El vo Cause The original HP ink in the indicated ink cartridges was depleted Previously used genuine HP cartridge Solution Check the print quality of the current print job If it is not satisfactory try cleaning the printhead to see if that improves the quality Follow the prompts on the display or computer screen to continue For more information see Clean the printhead on page 127 278 Troubleshooting f NOTE HP recommends that you do not leave the ink cartridge outside of the printer for an extended period of time If a used cartridge is installed check the print quality If it is not satisfactory run the cleaning procedure from the toolbox Cause The genuine HP ink cartridge was previously used in some other product Printhead appears to be missing or damaged Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve t
339. terials available Lint free cloth or any soft material that will not come apart or leave fibers e Distilled filtered or bottled water To clean the rollers 1 Turn off the product and remove the power cord 2 Pressin the tab on the left side of the rear door to release the door Remove the door by pulling it away from the product E Em c oO a gt fo z E Q 3 Dip the lint free cloth into the purified or distilled water and squeeze any excess water from it 4 Clean the rubber rollers to remove any dust or dirt buildup 5 Replace the rear door Gently push the door forward until it snaps into place 252 Troubleshooting 6 Plug the power cord back in and turn on the product 7 Try to print again Cause The rollers were dirty and needed to be cleaned If this did not solve the issue try the next solution Solution 6 Contact HP support for service Solution If you have completed all of the steps provided in the previous solutions and are still having a problem contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for technical support Cause You might need assistance to enable the product or software to function properly Paper jam or misfeed Solution n case of a paper jam check the rear door You might need to clear the paper jam from the rear door To clear a paper jam from the r
340. the USB devices plugged in then connect a powered USB hub between the product and the computer This might help to establish or to maintain communication between the computer and the product See the following section for more information about USB hubs x fe c Er o 7 ey fe e S E vo To print a printer status report 1 Load letter or A4 unused plain white paper into the input tray 2 Press Setup A 220 Troubleshooting Press the down arrow button to highlight Tools and then press OK Press the down arrow button to highlight Printer Status Report and then press OK The product prints a status report More information about using a USB hub Verify that the USB hub is a powered hub and the power adapter is plugged in Some powered hubs do not include the power adapter as a standard item The hub must be plugged into a power source Some hubs cannot handle more than four full power USB devices You can connect a maximum of five hubs to the system If the product has trouble with a hub when the hubs are connected together or there are more than four devices on the hub connect the product to the hub that is directly connected to the computer unless there are known issues Cause There was a compatibility issue with USB chipsets installed on the computer If this did not solve the issue try the next solution Solution 12 Uninstall and then reinstall the software Solution Uninstall the softw
341. the computer before prompted by the software installation screen you might need to uninstall and then reinstall the software Do not simply delete the HP All in One application files from your computer Make sure to remove them properly using the uninstall utility provided when you installed the software that came with the HP All in One To uninstall and reinstall the software On the Windows taskbar click Start Settings Control Panel or just Control Panel Double click Add Remove Programs or click Uninstall a program Select HP Photosmart All In One Driver Software and then click Change Remove Follow the onscreen instructions Disconnect the product from your computer Restart your computer 4 NOTE Itis important that you disconnect the product before restarting your computer Do not connect the product to your computer until after you have reinstalled the software 148 Troubleshooting 6 Insert the product CD ROM into your computer s CD ROM drive and then start the Setup program f NOTE If the Setup program does not appear locate the setup exe file on the CD ROM drive and double click it NOTE If you no longer have the installation CD you can download the software from www hp com support 7T Follow the onscreen instructions and the instructions provided in the Start Here guide that came with the product When the software installation is complete the HP Digital Imaging Monitor icon appears
342. the product supports For more information about setting margins in your software application see the documentation that came with the software 3 Cancel the print job if the margins are not satisfactory and then adjust the margins in your software application Cause The margins were not set correctly in your software application If this did not solve the issue try the next solution Solution 2 Verify the paper size setting Solution Verify that you have selected the proper paper size setting for your project Make sure that you have loaded the correct paper size in the input tray Cause The paper size setting might not have been set correctly for the project you were printing If this did not solve the issue try the next solution Solution 3 Load the stack of paper correctly Solution Remove the stack of paper from the input tray reload the paper and then slide the paper width guide inward until it stops at the edge of the paper For more information see Load paper on page 63 Cause The paper guides were not positioned correctly Troubleshooting Text or graphics are cut off at the edge of the page Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Check the margin settings Solution 2 Check the layout of
343. the wireless router for an infrastructure network or the computer for an ad hoc network For more information on how to turn on the wireless router see the documentation that came with your wireless router Cause The equipment was not turned on If this did not solve the issue try the next solution boy Iz E te lt vo 2 Q S o LT Solution 2 Move the wireless router and the product closer together Solution Move the wireless router and the product closer together and then run the wireless setup again For more information see Set up the HP All in One on an integrated wireless WLAN 802 11 network on page 27 Cause The product was not receiving a signal Network troubleshooting 155 Chapter 14 If this did not solve the issue try the next solution Solution 3 Enter your network name SSID carefully Solution Run the wireless setup process again and enter your network name SSID carefully Remember that the SSID is case sensitive For more information see Connect to an integrated wireless WLAN 802 11 network on page 28 Cause f you had manually entered your network name SSID you must have entered it incorrectly If this did not solve the issue try the next solution Solution 4 Disable MAC address filtering on your wireless router Solution Disable MAC address filtering on your wireless router until the product has successfully connected to your network I
344. this did not solve the issue try the next solution Print quality troubleshooting 173 Chapter 14 Solution 2 Make sure the paper is loaded correctly Solution Make sure that the paper is loaded correctly in the input tray For more information see Load paper on page 63 Cause The paper was not loaded correctly If this did not solve the issue try the next solution Solution 3 Check the print settings Solution Check the print settings Check the paper type setting to make sure it matches the type of paper loaded in the input tray Check the print quality setting and make sure it is not set too low Print the image with a high print quality setting such as Best or Maximum dpi For more information see Set the paper type for printing on page 75 Change the print speed or quality on page 76 Print using Maximum dpi on page 82 Cause The paper type or print quality settings were set incorrectly If this did not solve the issue try the next solution Solution 4 Clean the rollers Solution Clean the rollers Make sure you have the following materials available A lint free cloth or any soft material that will not come apart or leave fibers e Distilled filtered or bottled water tap water might contain contaminants that can damage the print cartridges To clean the rollers 1 Turn off the product and remove the power cord 2 Pressin the tab on the left side of the rear door t
345. tion 5 Uninstall and reinstall the HP Photosmart Software Solution 1 Reset the product Solution Turn off the product and reset it by disconnecting the power cord Wait 60 seconds and then plug in the power cord Turn on the product Cause The product had to be reset If this did not solve the issue try the next solution Solution 2 Check the power cord and USB cable Solution Make sure that the power cord and USB cable are properly attached and plugged in Also make sure that the product is turned on If the product is connected to the computer through a wired wireless or Bluetooth connection make sure that the respective connections are active and the product is turned on To check the power supply 1 Make sure the power cord is firmly connected to both the product and the power adaptor Plug the power cord into a power outlet surge protector or power strip toy c E te lt vo 2 Q S o 1 Power connection 2 Power cord and adaptor 3 Power outlet 2 Make sure the product is turned on Errors 229 x c Er o n gt fe E vo Chapter 14 NO m Eo If the product is not receiving electrical power connect it to another power outlet Turn off the product and reset it by disconnecting the power cord Wait 5 seconds and plug in the power cord Turn on the product Try to scan again To check the USB
346. to my computer seessssss 192 Photos in a connected digital camera with PictBridge do not print 193 Scan troubleshooting qe reet it HE ERR EPREIRURE HOMO EORR az hassducseaia EEEE DERE a ENa LENTES 194 SCAN TMS see 195 Text iS incorrect or mlssilig 2 2 1 ede Lipitor er i ehe Rowen Fn ERO p Ta eee 197 The scan feature does not WoMK c cccsscececesscecesseertceeescesenesecceenseuensesedentecesectensecaeneesinese 198 Contents 15 16 Copy tro bleshoollnig i coit piii err retient ca ped dicta O idee neta 199 Nothing happens when try to Copy emm ener 199 Fit to Page is not working as expected sssssssseeee enne 201 The image is cropped when make a borderless copy 202 A borderless copy has white space around the edges sssee 203 lp p P 204 Product messages 2i DC iana eie UII IR Erea OE EEE E aie IER case 204 File MESSAGES oe e aioa 244 Generaliuser MESSAGES cisdecssesncabcetenasececescbonheasceenesussdedsssesceassustecedierssceesedadeseeedeesadsncstets 246 Paper messages d deeem itii eise ou EE Hed et ine Penta Fa Pei adde ace rudi Iosue ud 250 Power and connection messages sssssseee eene 255 Ink cartridge and printhead messagges sssse eem 257 HP warranty and support lucra
347. to your computer s CD ROM drive and then start the Setup program NOTE Ifthe Setup program does not appear locate the setup exe file on the CD ROM drive and double click it Errors 235 Chapter 14 7 Follow the onscreen instructions and the instructions provided in the Start Here guide that came with the product 8 If you are still having trouble scanning remove the following additional applications from the Add Remove Programs list if they are present A CAUTION If the computer is manufactured by HP or Compaq do not remove any applications other than those listed below HP Imaging device functions HP Document Viewer HP Photosmart Essential HP Image Zone HP Photo and imaging gallery HP Photosmart Officejet Deskjet with product name and software version number HP Software update HP Share to web HP Solution Center HP Director HP Memories Disk Greeting Card Creator 32 Cause There might have been a problem when you originally installed the HP Photosmart Software Product could not find available scan destinations Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Restart the computer e Solution 2 Uninstall and reinstall the HP Photosmart Software Solution 1 R
348. ton on the visual keyboard and then press OK 2 After you highlight the appropriate letter number or symbol press OK on the control panel to select it The selection appears on the display XX TIP To erase a letter number or symbol select Clear on the visual keyboard and then press OK 3 When you are finished entering text numbers or symbols select Done on the visual keyboard and then press OK Use the HP Photosmart Software The HP Photosmart Software provides a fast and easy way to make prints of your photos It also provides access to other basic HP imaging software features such as saving and viewing your photos For more information on using the HP Photosmart Software Check the Contents panel on the left Look for the HP Photosmart Software Help contents book at the top Ifyou do not see the HP Photosmart Software Help contents book at the top of the Contents panel access the software help through the HP Solution Center Overview Use the HP Photosmart Software 15 Chapter 2 9 lt S lt 16 HP All in One overview 3 Find more information You can access a variety of resources both printed and onscreen that provide information about setting up and using the HP All in One Start Here guide The Start Here guide provides instructions for setting up the HP All in One including printhead installation ink cartridge insertion paper loading and software installatio
349. topped printing for several seconds before removing any of the printed pages from the output tray If you remove the pages while the document is still printing the pages might get out of order 10 Follow the instructions that appear on your screen for reloading the paper to print on the second side and then click Continue 11 When the entire document has finished printing fold the stack of paper in half so that the first page is on top then staple the document along the crease d XX TIP For best results use a saddle stapler or a heavy duty stapler with a long reach to staple the booklet Figure 7 1 Left edge binding for left to right languages 11 947 Perform special print jobs 85 Chapter 7 Figure 7 2 Right edge binding for right to left languages TNN Print multiple pages on a single sheet 86 You can print up to 16 pages on a single sheet of paper m iT 1 n al m lan lel RI To print multiple pages on a single sheet 1 2 3 4 on Make sure you have paper loaded in the input tray On the File menu in your software application click Print Make sure the product is the selected printer Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences Click the Features tab In the Pages per sheet list click 2 4 6 9 or 16 If you want
350. toy Iz E lt vo 2 Q S o LT If this did not solve the issue try the next solution Solution 3 Check the print settings Solution Check the print settings Check the paper type setting to make sure it matches the type of paper loaded in the input tray Check the print quality setting and make sure it is not set too low Print the image with a high print quality setting such as Best or Maximum dpi Errors 251 Chapter 14 For more information see Set the paper type for printing on page 75 Change the print speed or quality on page 76 Print using Maximum dpi on page 82 Cause The paper type or print quality settings were set incorrectly If this did not solve the issue try the next solution Solution 4 Clean the paper feed rollers with the HP Paper Feed Cleaning Kit Solution Some inkjet products require a special kit called the HP Paper Feed Cleaning Kit to clean the paper feed rollers and resolve this issue To see if this affects your product go to www hp com support Search for HP Paper Feed Cleaning Kit for more information about this kit and to check whether it is required for your product Cause The paper feed rollers were dirty and needed to be cleaned with the HP Paper Feed Cleaning Kit If this did not solve the issue try the next solution Solution 5 Clean the rollers Solution Clean the rollers Make sure you have the following ma
351. tridges 121 Chapter 12 Turn off the HP All in One by pressing the On button located on the product Wait until the On light turns off before unplugging the power cord or turning off a power strip If you improperly turn off the HP All in One the print carriage might not return to the correct position causing problems with the ink cartridges and print quality issues Store ink cartridges at room temperature 15 6 26 6 C or 60 78 F Ifyou notice a significant decrease in print quality check the estimated ink levels remaining in the ink cartridges Replace any ink cartridges that are low on ink If none of the ink cartridges are low clean the printhead Donotclean the printhead unnecessarily This wastes ink and shortens the life of the cartridges Handle ink cartridges carefully Dropping jarring or rough handling during installation can cause temporary printing problems If you are transporting the product do the following to prevent ink leaking from the print carriage or other damage from occurring to the product o gt Make sure you turn off the product by pressing the On button The print carriage should be parked on the right side in the service station o Make sure you leave the ink cartridges and printhead installed Lightly pack the inside of the product with crumpled newspaper to prevent the print carriage from moving during transportation The product must be transported sitting flat it should not be placed its
352. tters reports and flyers HP All in One Paper or HP Printing Paper HP All in One Paper is specifically designed for HP All in One products It has an extra bright blue white shade that produces sharper text and richer colors than ordinary multifunction papers HP Printing Paper is a high quality multifunction paper It produces documents that look and feel more substantial than documents printed on standard multipurpose or copy paper To order HP papers and other supplies go to www hp com buy supplies If prompted choose your country region follow the prompts to select your product and then click one of the shopping links on the page b 7 a is Q o D Ke o c i zi fo e o i E NOTE Atthis time some portions of the HP Web site are available in English only Recommended papers for printing only Certain papers are supported only when you start the print job from your computer The following list provides information about these papers If you want the best print quality HP recommends using HP papers Using paper that is too thin or too thick paper that has a slick texture or paper that stretches easily can cause paper jams Using paper that has a heavy texture or does not accept ink can cause printed images to smear bleed or not fill in completely Depending on your country region some of these papers might not be available Choose papers for printing and copying
353. u serviciul de salubritate sau cu v nz torul de la care afi achizifionat produsul iranje lahko dobite na ob ini Technical information Regulatory notices The HP All in One meets product requirements from regulatory agencies in your country region This section contains the following topics Regulatory model identification number e FCC statement Notice to users in Korea e VCCI Class B compliance statement for users in Japan Notice to users in Japan about the power cord Noise emission statement for Germany Toxic and hazardous substance table Declaration of conformity European Economic Area HP Photosmart C6300 All in One series declaration of conformity c amp z E p E 8 E c Z o o LE Regulatory model identification number For regulatory identification purposes your product is assigned a Regulatory Model Number The Regulatory Model Number for your product is SDGOB 0824 This regulatory number should not be confused with the marketing name HP Photosmart C6300 All in One series etc or product numbers CDO20A etc Regulatory notices 315 Chapter 16 E 4 Q z zi I2 2e 5 3 3 to e E FCC statement FCC statement The United States Federal Communications Commission in 47 CFR 15 105 has specified that the following notice be brought to the attention of users of this produc
354. u provides quick access to key help topics It is available if you press Help when the Home screen is showing on the display If you select one of the first five topics the help appears on the display If you select one of the remaining topics the help appears on your computer The following options are available Use Control Panel Insert Ink Cartridges Load Paper in Photo Tray Load Paper in Main Tray Load Original on Scanner How Dol Error Messages General Troubleshooting Networking Troubleshooting Use Memory Card Get Support Enter text using the visual keyboard 14 You can enter text or symbols by using the visual keyboard that automatically appears on the display when you need to enter text For example the visual keyboard automatically appears when you are setting up a wired or wireless network or the Bluetooth device name To enter text using the visual keyboard 1 To select a letter number or symbol in the visual keyboard press the arrows on the directional pad to highlight the appropriate selection To enter lowercase letters uppercase letters numbers and symbols Toenterlowercase letters select the abc button on the visual keyboard and then press OK To enter uppercase letters select the ABC button on the visual keyboard and then press OK HP All in One overview To enter numbers select the 123 button on the visual keyboard and then press OK To enter symbols select the but
355. ult in some parts of the image being cropped A blank page came out while printing 188 Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Remove any extra pages or lines at the end of the document e Solution 2 Load paper in the input tray Solution 1 Remove any extra pages or lines at the end of the document Solution Openthe documentfile in your software application and remove any extra pages or lines at the end of the document Cause The document you were printing contained an additional blank page If this did not solve the issue try the next solution Troubleshooting Solution 2 Load paper in the input tray Solution If the product has only a few sheets remaining load more paper in the input tray If there is plenty of paper in the input tray remove the paper tap the stack of paper against a flat surface and reload the paper into the input tray For more information see Load paper on page 63 Cause The product picked up two sheets of paper Ink is spraying the inside of the product when I print a photo Solution Make sure you load photo paper in the input tray before you print a borderless print job For more information see Load full size paper or small size photo paper on page 63 Ca
356. um Bulgaria Cyprus Czech Republic Denmark Estonia Finland France Germany Greece Hungary Iceland Ireland Italy Latvia Liechtenstein Lithuania Luxembourg Malta Netherlands Norway Poland Portugal Romania Slovak Republic Slovenia Spain Sweden Switzerland and United Kingdom Products with 2 4 GHz wireless LAN devices France For 2 4 GHz Wireless LAN operation of this product certain restrictions apply This product may be used indoor for the entire 2400 2483 5 MHz frequency band channels 1 13 For outdoor use only 2400 2454 MHz frequency band channels 1 9 may be used For the latest requirements see http www arttelecom fr Italy License required for use Verify with your dealer or directly with the General Direction for Frequency Planning and Management Direzione Generale Pianificazione e Gestione Frequenze 320 Technical information Notice to users in Taiwan SIE 3 4 E oed EEIE R Az ERRAT IUdESIASEHME JERR Oa BAREA AITE EAS SUR 3E MAW BRS Eat EERDE B puo KDE ASH 2PARSRERMAERTESCHEE PERATBRAR Bw BGA agag TERDEE HRA AB HAEE AREF LZ IRR KUSHRERADZ ALB IX RUREESSCON RSHEEMESZ TE c amp E E p 8 2 c oO o Regulatory wireless statements 321 Chapter 16 E 4 1 z zi 1 a 5 3 3 to E 322 Technical information Index Symbols Numerics 10 x 15 cm photo paper copy 109 specifications 309 13
357. und screen appears during installation Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Turn on the product Solution 2 Temporarily disable the anti virus or anti spyware applications e Solution 3 Temporarily disable the open Virtual Private Network VPN session Solution 1 Turn on the product Solution Turn on the product Cause The product was not turned on If this did not solve the issue try the next solution Solution 2 Temporarily disable the anti virus or anti spyware applications Solution Uninstall the product software and then reboot your computer Temporarily disable anti virus or anti spyware applications and then reinstall the product software You can re enable your anti virus or anti spyware applications after installation is complete If you see firewall pop up messages you must always accept or allow the pop up messages If the screen still appears try uninstalling the product software rebooting your computer and temporarily disabling your firewall before reinstalling the product software You can re enable your firewall application after installation is complete If you still see firewall pop up messages you must always accept or allow the pop up messages For more information see the documentation
358. ur copy will print 5 Press Start Copy Black or Start Copy Color to accept the preview and begin copying Change the copy settings for the current job You can customize the copy settings of the HP All in One to handle nearly any copy task 108 Use the copy features This section contains the following topics Set the number of copies Set the copy paper size Set the copy paper type Change copy speed or quality Adjust the lightness and darkness of your copy Set the number of copies You can set the number of copies from the control panel of the HP All in One or from the HP Photosmart Software This task explains how to set the number of copies from the control panel only To set the number of copies from the control panel 1 Press OK when Copy is highlighted on the Home Screen 2 Press the up arrow button to increase the number of copies up to the maximum The maximum number of copies varies by model 3 Press Start Copy Black or Start Copy Color Set the copy paper size The HP All in One is set to detect the type of paper you are using automatically For the best results when copying photos leave the Paper Size set to Automatic and load photo paper in the HP All in One You should only change the Paper Size if you see print quality issues using the Automatic setting To set the paper size from the control panel 1 Press OK when Copy is highlighted on the Home Screen 2 Press the Menu butt
359. use The wrong kind of paper was loaded in the input tray If this did not solve the issue try the next solution Solution 5 Clean the printhead Solution If the previous solutions did not resolve the issue try cleaning the printhead After cleaning the printhead print a print quality report Evaluate the print quality report to see if the print quality problem still exists For more information see e Clean the printhead on page 127 Print and evaluate a print quality report on page 129 Cause The printhead needed to be cleaned If this did not solve the issue try the next solution Solution 6 Contact HP support Solution Contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Cause There was a problem with the printhead Try the following solutions if your borderless print has a blurry band or line on the bottom of it f NOTE For this issue there is not a problem with your ink supplies Therefore replacing the ink cartridges or printhead is not necessary fo c E te lt vo E a S o LT Solution 1 Check the paper type e Solution 2 Use a higher print quality setting e Solution 3 Rotate the image Solution 1 Check the paper type Solution HP recommends that you use HP papers or any other paper type that is appropriate
360. use You were using the wrong paper type The borderless print settings require you to print on photo paper Memory card troubleshooting Use this section to solve these memory card problems My memory card no longer works in my digital camera My memory card no longer works in my digital camera The Photo light next to the memory card slots is blinking The Attention light blinks when insert my memory card or storage device The product does not read the memory card The photos on the memory card do not transfer to my computer Photos in a connected digital camera with PictBridge do not print Solution Reformat your memory card in your camera or format your memory card on a Windows computer by selecting the FAT format For more information see the documentation that came with your digital camera toy Iz E te lt vo 2 Q S LT Cause You formatted the card on a Windows XP computer By default Windows XP formats a memory card of 8 MB or less and 64 MB or more with the FAT32 format Digital cameras and other products use the FAT FAT16 or FAT 12 format and cannot recognize a FAT32 formatted card The Photo light next to the memory card slots is blinking Solution Do not pull out the memory card while the Photo light is flashing A flashing light means the product is accessing the memory card Wait until the light Memory card troubleshooting 189 Chapter 14 remains solid Removing
361. use the scan features the HP All in One and computer must be connected and turned on The HP Photosmart Software must also be installed and running on your computer prior to scanning To verify that the HP Photosmart Software is running on a Windows computer look for the HP All in One icon in the System tray at the lower right side of the screen near the time NOTE Closing the HP Digital Imaging Monitor icon in the Windows system tray can cause the HP All in One to lose some of its scan functionality If this happens you can restore full functionality by restarting your computer or by starting the HP Photosmart Software Scan an image 103 Chapter 9 NOTE When scanning the HP Photosmart Software enables you to save an image in the following file formats BMP DCX FPX GIF JPG PCD PCX and TIF To scan to a computer 1 Load your original print side down on the right front corner of the glass 2 Press Start Scan on the control panel 3 Press the down arrow button to highlight Scan to Computer and then press OK f NOTE Ifthe product is network connected a list of available computers appears Select the computer to which you want to transfer the scan and then continue to the next step 4 The Scan To menu appears on the display Press the down arrow button to select the job shortcut you want to use and then press OK NOTE Job shortcuts define scan parameters such as the software application
362. uter Cause The product and computer were not communicating with each other If this did not solve the issue try the next solution Solution 4 Check that the ink cartridges are installed properly and have ink Solution Check that the ink cartridges are installed properly and have ink For more information see Work with ink cartridges on page 121 Cause There might have been a problem with one or more of the ink cartridges If this did not solve the issue try the next solution toy c E te lt vo ze a S o LT Solution 5 Load paper in the input tray Solution Load paper in the input tray For more information see Load paper on page 63 Cause The product might have been out of paper Setup troubleshooting 143 Chapter 14 The display shows the wrong language Solution Change the language setting For more information see Set your language and country region on page 19 Cause You might have selected the incorrect language when setting up the product The wrong measurements are showing in menus on the display Solution Change the country region setting For more information see Set your language and country region on page 19 Cause You might have selected the incorrect country region when setting up the product The country region you select determines the paper sizes shown on the display When insert the CD ROM into my computer s CD ROM drive nothing
363. ution 1 Load plain white paper e Solution 2 Contact HP support Solution 1 Load plain white paper Solution f you have color or photo paper loaded in the input tray when you align the printer the alignment might fail Load unused plain white letter or A4 paper into the input tray and then try the alignment again If you are not prompted on the display to rerun the alignment try the following procedure To align the printer from the HP Photosmart Software 1 Load letter A4 or legal unused plain white paper into the main input tray 2 In the HP Solution Center click Settings 3 In the Print Settings area click Printer Toolbox E E c oO a gt fo z E 4 NOTE You can also open the Printer Toolbox from the Print Properties dialog box In the Print Properties dialog box click the Features tab and then click Printer Services The Printer Toolbox appears 4 Click the Device Services tab 5 Click Align the Printer The product prints a test page aligns the printhead and calibrates the printer Recycle or discard the page Cause An incorrect type of paper was loaded in the input tray If this did not solve the issue try the next solution 258 Troubleshooting Solution 2 Contact HP support Solution You can continue to print from your product but for optimum print quality you should align the printhead If the alignment still will not work and print quality is unac
364. utions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Load more paper in the photo tray e Solution 2 Make sure paper is loaded correctly in the photo tray e Solution 3 Remove excess paper from the photo tray e Solution 4 Make sure the sheets of paper are not stuck together Solution 5 Make sure the photo paper is not curled Solution 6 Load one sheet of paper at a time Solution 1 Load more paper in the photo tray Solution Ifthe photo tray is empty or there are only a few sheets remaining load more paper in the photo tray If there is paper in the photo tray remove the paper tap the stack of paper against a flat surface and reload the paper into the photo tray Follow the prompts on the display or the computer screen to continue your print job Do not overload the photo tray make sure the stack of photo paper fits within the photo tray and is no higher than the top of the paper width guide Cause There was not enough paper in the photo tray If this did not solve the issue try the next solution Solution 2 Make sure paper is loaded correctly in the photo tray Solution Make sure you have paper loaded correctly in the photo tray For more information see Load paper on page 63 Cause The paper was not feeding properly because it was loaded incorrectly If t
365. ve been stuck on the glass or on the back of the document lid This can cause poor quality scans If this did not solve the issue try the next solution Scan troubleshooting 197 Chapter 14 Solution 3 Select the correct OCR language Solution Select the correct OCR language in the software NOTE If you are using HP Photosmart Essential the Optical Character Recognition OCR software might not be installed on your computer To install the OCR software you must re insert the software disk and select OCR under the Custom installation options Cause The scan document settings were not set to the correct optical character recognition OCR language The OCR language tells the software how to interpret the characters it sees in the original image If the OCR language does not match the language in the original the scanned text might be incomprehensible The scan feature does not work Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Turn on the computer e Solution 2 Check the cables e Solution 3 Install or reinstall the HP Photosmart Software Solution 1 Turn on the computer Solution Turn on the computer Cause The computer was turned off If this did not solve the issue try the next solution
366. velopes Load other types of paper Load full size paper or small size photo paper You can load many types and sizes of paper into the input trays of the HP All in One XE TIP Tapa stack of paper on a flat surface to align the edges Make sure all the paper in the stack is the same size and type and free of rips dust wrinkles and curled or bent edges To load full size paper 1 Raise and hold the output tray in the open position L 7 a is Q me me c 7 HD 22 fo me is l Load paper 63 r fo I fo e ch fo 3 p 7 t E fo o t a gei f xe 7 m Chapter 6 3 Insert the stack of paper into the main input tray with the short edge forward and the print side down Slide the stack of paper forward until it stops A CAUTION Make sure that the product is idle and silent when you load paper into the main input tray If the product is servicing the ink cartridges or otherwise engaged in a task the paper stop inside the product might not be in place You could push the paper too far forward causing the product to eject blank pages XX TIP If you are using letterhead insert the top of the page first with the print side down Slide the paper width guide inward until it stops at the edge of the paper Do not overload the main input tray make sure the stack of paper fits within the main input tray and is no higher than the top of the
367. vice functions HP Document Viewer HP Photosmart Essential HP Image Zone HP Photo and imaging gallery HP Photosmart Officejet Deskjet with the product name and software version number HP Software update HP Share to Web e HP Solution Center HP Director HP Memories Disk Greeting Card Creator 32 d Goto C Program FilesMHP Or C Program Files Hewlett Packard for some older products and delete the Digital Imaging folder e Goto C NWINDOWS and rename the twain 32 folder to twain 32 old 3 Turn off programs that run in the background f NOTE When the computer is turned on a software group called the Terminate and Stay Resident TSR programs automatically loads These programs activate some of the computer utilities such as the anti virus Software but are not required for the computer to function Occasionally TSR s prevent the HP software from loading so that it does not install properly In Windows Vista and Windows XP use the MSCONFIG utility to prevent TSR programs and services from starting up To turn off programs that run in the background a On the Windows taskbar click Start b Depending on your operating system do one of the following n Windows Vista In Start Search type MSCONFIG and then press Enter When the User Account Control dialog box appears click Continue n Windows XP Click Run When the Run dialog box appears type MSCONFIG and then press Enter The MSCONFIG util
368. vice now at the bottom of the screen 2 Attach an HP Bluetooth Adapter to the front USB port of the product 3 If you are using an external Bluetooth adapter for your computer make sure your computer is started and then attach the Bluetooth adapter to a USB port on the computer If you have Windows Vista or Windows XP with Service Pack 2 the Bluetooth drivers are installed automatically If you are prompted to select a Bluetooth profile select HCRP If your computer has Bluetooth built in just make sure the computer is started On the Windows taskbar click Start and then click Printers and Faxes or click Control Panel and then Printers Double click the Add Printer icon or click Add a printer Click Next and then select A Bluetooth Printer Follow the onscreen instructions to finish the installation Print as you would to any printer 0 Sl er ot Connect to a Bluetooth device 51 Chapter 4 To install and print using the Widcomm stack 1 Make sure that you have installed the product software on the computer NOTE The purpose of installing the software is to make sure the printer driver is available for the Bluetooth connection Therefore if you have already installed the software you do not need to reinstall it If you want both a USB and a Bluetooth connection to the product install the USB connection first For more information see the Start Here guide However if you do not want a USB co
369. wania integralno ci danych zegara czasu rzeczywistego lub ustawie produktu kt ra podtrzymuje dzia anie produktu Przegl d lub wymiana baterii powinny by wykonywane wy cznie przez uprawnionego technika serwisu Diretiva sobre baterias da Uni o Europ ia Este produto cont m uma bateria que usada para manter a integridade dos dados do rel gio em tempo real ou das configura es do produto e projetada para ter a mesma dura o que este Qualquer tentativa de consertar ou substituir essa bateria deve ser realizada por um t cnico qualificado Smernica Eur pskej nie pre zaobch dzanie s bat riami Tento v robok obsahuje bat riu ktor sl i na uchovanie spr vnych dajov hod n re lneho asu alebo nastaven v robku Bat ria je skon truovan tak aby vydr ala cel ivotnos v robku Ak ko vek pokus o opravu alebo v menu bat rie by mal vykona kvalifikovan servisn technik Direktiva Evropske unije o baterijah in akumulatorjih V tem izdelku je baterija ki zagotavlja natan nost podatkov ure v realnem asu ali nastavitev izdelka v celotni ivljenjski dobi izdelka Kakr no koli popravilo ali zamenjavo te baterije lahko izvede le poobla eni tehnik EU s batteridirektiv Produkten inneh ller ett batteri som anv nds f r att uppr tth lla data i realtidsklockan och produktinst llningarna Batteriet ska r cka produktens hela livsl ngd Endast kvalificerade servicetekniker f r utf ra service p batteri
370. with your exchange device If you do not have the original packaging materials please use other adequate packaging materials Shipping damage caused by improper packaging and or improper transportation is not covered under the warranty Place the return shipping label on the outside of the box Include the following items in the box e Acomplete description of symptoms for service personnel samples of print quality problems are helpful e A copy ofthe sales slip or other proof of purchase to establish the warranty coverage period Your name address and a phone number where you can be reached during the day 308 HP warranty and support 16 The technical specifications and international regulatory information for the HP All in One are provided in this section For additional specifications see the printed documentation that came with the HP All in One This section contains the following topics e Specifications Environmental product stewardship program e Regulatory notices e Regulatory wireless statements Specifications Technical information c amp 5 E p 5 8 E Z Z S o LE Technical specifications for the HP All in One are provided in this section For additional specifications see the printed documentation that came with the HP All in One System requirements Software and system requirements are located in the Readme file For information about future operatin
371. wn arrow button until Visibility is highlighted and then press OK 4 Press the down arrow button to select Not visible and then press OK The product is inaccessible to Bluetooth devices that have not stored its device address 2 2 o 0 i e 5 it Reset Bluetooth settings on the HP All in One You can reset all of the Bluetooth settings on the HP All in One to the factory defaults NOTE Only select Reset Bluetooth if you want all of the HP All in One Bluetooth settings returned to factory defaults To reset the Bluetooth settings 1 Press Setup A 2 Press the down arrow button until Bluetooth is highlighted then press OK 3 Press the down arrow button until Reset Bluetooth is highlighted then press OK Connect to a Bluetooth device bb Chapter 4 1 a 7 ET o t m o 56 Finish setting up the HP All in One 5 How do I This section contains links to commonly performed tasks such as printing photos scanning and making copies How do print up to 13 x 18 cm 5 x 7 inch borderless photos from a memory card on page 94 How do make reprints of a photo in a variety of sizes on page 117 How do make a black and white or color copy of a document on page 107 How do print photos larger than 13 x 18 cm 5 x 7 inch from a memory card on page 94 How do save photos to my computer on page 96 How do I scan a photo or document to the
372. work connection on page 34 Network troubleshooting on page 149 Set up the HP All in One using an ad hoc wireless connection Use this section if you want to connect the HP All in One to a wireless capable computer without using a wireless router or access point There are two methods you may use to connect the HP All in One to your computer using an ad hoc wireless network connection Once connected you can install the HP All in One software A Turn on the wireless radio for the HP All in One and the wireless radio on your computer On your computer connect to the network name SSID hpsetup which is the default ad hoc network created by the HP All in One If the HP All in One was previously configured for a different network use Restore Network Defaults to restore the default ad hoc profile of hpsetup 30 Finish setting up the HP All in One OR A Use an ad hoc network profile on your computer to connect to the product If your computer is not currently configured with an ad hoc network profile consult the Help file for your computer Operating System for the proper method to create an ad hoc profile on your computer Once the ad hoc network profile has been created run the Wireless Setup Wizard from the Network menu on the HP All in One and select the ad hoc network profile you created on your computer NOTE An ad hoc connection can be used if you do not have a wireless router or access point but do have a wireless
373. x 18 cm photo paper load 63 2 pages on 1 print 86 4 pages on 1 print 86 4 x 6 inch 10 x 15 cm borderless photos print 80 4 x 6 inch photo paper copy 109 5 x 7 inch photo paper load 63 802 11 wireless configuration page 45 802 3 wired configuration page 44 A A4 paper load 63 access point connection 27 access point HW address 48 ad hoc network 30 addresses print 88 admin password 43 advanced network settings 39 after the support period 305 align printer 128 authentication type 47 B back arrow 11 base station See access point connection best copy quality 111 blank copy 203 scan 196 Bluetooth accessibility 54 passkey authentication 54 print from a computer 50 security settings 54 Bluetooth settings 52 booklet printing 84 borderless photos copy has borders 203 crop is wrong 202 print 80 brightness change in print 77 Browsing photos 20 buttons control panel 10 C cancel button 11 copy 115 print job 90 scan 106 carriage jam 205 stalled 205 206 Carriage stall 260 cartridges See ink cartridges CAT 5 Ethernet cable 25 channel wireless communication 46 choose paper 60 clean exterior 135 glass 133 lid backing 134 printhead 127 color dull 168 color graphics display copy preview 108 crop original 113 shift margin 114 color tone change in print 77 communication mode 46 communication problems test failed 255 two way communication lost 256 computer to computer network 30 config source
374. xpected result Ipsum Lorem If the type is jagged align the printer and then print this diagnostic page again Figure 12 2 Sample text area jagged text Ipsum Lorem Ifthe text is uneven streaked or smeared clean the printhead and then print this diagnostic page again Figure 12 3 Sample text area uneven ink distribution ipsum Lorem Figure 12 4 Sample text area streaks or smears Ipsum Lorem Look at the demonstration picture on the left side of the page below the large text The picture should be sharp and clear Figure 12 5 Sample demonstration picture expected result 130 Maintain the HP All in One Ifthe picture is blurry or streaked clean the printhead align the printer and then print this diagnostic page again Figure 12 6 Sample demonstration picture blurry v Q Ed a x v S S Figure 12 7 Sample demonstration picture streaks NOTE Ifcleaning the printhead and aligning the printer do not solve this print quality issue contact HP support for service Ifthe picture has a smear or scrape check to see if the paper is wrinkled Insert clean wrinkle free paper and then print this diagnostic page again Figure 12 8 Sample demonstration picture smeared or scraped NOTE Ifyou still encounter this issue after inserting clean wrinkle free paper contact HP support for service 4 Look at the adjacent yellow and magenta c
375. y If there is paper in the input tray remove the paper tap the stack of paper against a flat surface and reload the paper into the input tray Follow the prompts on the display or the computer screen to continue your print job For more information see Load full size paper or small size photo paper on page 63 Cause There was not enough paper in the input tray Troubleshooting Out of paper Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Replace the rear door Solution 2 Make sure the paper is loaded correctly Solution 3 Check the print settings Solution 4 Clean the paper feed rollers with the HP Paper Feed Cleaning Kit Solution 5 Clean the rollers Solution 6 Contact HP support for service Solution 1 Replace the rear door Solution If you removed the rear door to clear a paper jam replace it Gently push the door forward until it snaps into place Cause The rear door was removed from the product If this did not solve the issue try the next solution Solution 2 Make sure the paper is loaded correctly Solution Make sure that the paper is loaded correctly in the input tray For more information see Load paper on page 63 Cause The paper was not loaded correctly
376. y card in your digital camera Solution Check the computer screen for an error message telling you that the images on the memory card are corrupted If the file system on the card is corrupt reformat the memory card in your digital camera A CAUTION Reformatting the memory card will delete any photos stored on the card If you have previously transferred the photos from your memory card to a computer try printing the photos from the computer Otherwise you will need to retake any photos you might have lost Cause The memory card file system was corrupted General user messages The following is a list of messages related to common user errors Memory card error e Cannot crop e Disconnected e Out of disk space Card access error Use only one card at a time e Card is inserted incorrectly Card is damaged e Card is not fully inserted 246 Troubleshooting Memory card error Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Remove all but one memory card Solution 2 Remove the memory card and reinsert it correctly Solution 3 Push the memory card all the way forward Solution 1 Remove all but one memory card Solution Remove all but one memory card The product reads the remaining
377. y cartridges that are not snapped completely down Press down on any cartridges that are sticking up They should snap down into place If an ink cartridge was sticking up and you were able to snap it back down into place close the ink cartridge access door and check if the error message has gone away Ifthe message has gone away stop troubleshooting here The error has been resolved Ifthe message has not gone away proceed to the next step If none of the ink cartridges were sticking up proceed to the next step Locate the ink cartridge that is indicated in the error message and then press the tab on the ink cartridge to release it from the slot ez c E fe lt vo 2 a S o Press the ink cartridge back down into place The tab should make a snapping noise when the ink cartridge is correctly seated If the ink cartridge did not make a snapping noise the tab might need to be readjusted Remove the ink cartridge from the slot Gently bend the tab away from the ink cartridge A CAUTION Be careful not to bend the tab out more than about 1 27 cm 0 5 inches Errors 267 Chapter 14 11 Reinstall the ink cartridge It should now snap down into place 12 Close the ink cartridge access door and check if the error message has gone away 13 If you still receive the error message turn the product off and then on again Cause The indicated ink cartridges were not installed c
378. y enhance your photos ssseeeeeeeemeem nne nnne 99 Print a frame around your photo sese enne enemies 99 Adjust the brightness of your photos ssssseeeeem enne 100 Apply special color effects to your photos ssssee e 100 Contents 9 10 11 12 Use the scan features Scan an Mage ienaa de 103 Scam an original toa Compu tefsiri a a a ERR is 103 Scan an original to a memory card sssssssseeene eme ener enne 104 Edit a scanned image ni eter eR adits saoudhcshesoeeeexssect ensstescstedisnesedersnestiee 105 Edita scanned docurment ciet eri ettet eR eR arta Ee BUTS ete d eR desee rea 105 Stop scannihg ioni RO REIR NER HERR IRID ERR NU ERWIN UR ARDIFIAS RR NI MIS 106 Use the copy features WLIickes MT RR 107 Preview your COPY JOD m 108 Change the copy settings for the current job enn 108 Set the number Of COpleS einen eELI DEUS EUER EH e EP E iaae 109 Set ThE COPY paper SIZe scere ER ertet eie EE Eee FREE NUR aa AA AR EE Ere SERE H SE ER Rir 109 Set the copy paper type inicie nre tor eni epe Rcx ee E tede du ek bd oe den cu eeu da 109 Change copy speed or quality essem emm enne 111 Adjust the lightness and darkness of your copy 111 Change default copy settings emm eene enne 111 Perform special Copy JODS EE 112 Resize an original to fit onto letter or A4 paper 1
379. you know works and see if the appliance has power If not then there might be a problem with the power outlet e Ifyou plugged the product into a switched outlet make sure the outlet is switched on If it is switched to on but still does not work then there might be a problem with the power outlet Cause The product was not being used with the power cord provided If this did not solve the issue try the next solution Solution 2 Reset the product Solution Turn off the product and then unplug the power cord Plug the power cord back in and then press the On button to turn on the product Cause The product experienced an error If this did not solve the issue try the next solution Solution 3 Press the On button more slowly Solution The product might not respond if you press the On button too quickly Press the On button once It might take a few minutes for the product to turn on If you press the On button again during this time you might turn the product off Cause You pressed the On button too quickly If this did not solve the issue try the next solution Solution 4 Contact HP to replace the power supply Solution Contact HP support to request a power supply for the product Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support toy z E te lt vo E a S o Cause The power sup
380. you can change the page orientation in the Properties dialog box before printing To change the page orientation 1 Make sure you have paper loaded in the input tray 2 Onthe File menu in your software application click Print 76 Print from your computer 3 Make sure the product is the selected printer 4 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences 5 Click the Features tab 6 In the Basic Options area do one of the following Click Portrait to print the document vertically on the page Click Landscape to print the document horizontally on the page Scale the document size The HP All in One allows you to print the document at a different size than the original To scale the document size 1 Make sure you have paper loaded in the input tray 2 Onthe File menu in your software application click Print 3 Make sure the product is the selected printer 4 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences Click the Features tab 6 In the Resizing options area click Scale to paper size and then click the appropriate paper size from the drop down list e Change the saturation brightness or color tone You can change the intensity of colors an
381. you finish Try restarting your computer to clear the memory You might need to purchase more RAM Refer to the documentation that came with your computer Cause The computer did not have enough memory Errors 247 E Em c oO n gt z E Q Chapter 14 If this did not solve the issue try the next solution Solution 2 Empty the Recycle Bin on your desktop Solution Empty the Recycle Bin on your desktop You might also need to remove files from the hard disk for example delete temporary files Cause For scanning there must be at least 50 MB of space available on your computer s hard disk Disconnected Solution Make sure your product is turned on and connected to your computer Cause Your product was not turned on Out of disk space Solution Close some applications and try the task again Cause The computer did not have enough memory Card access error Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved e Solution 1 Remove all but one memory card e Solution 2 Remove the memory card and reinsert it correctly Solution 3 Push the memory card all the way forward Solution 1 Remove all but one memory card Solution Remove all but one memory card The product reads the remaining memo
382. ze your original without changing the proportions or cropping the edges the HP All in One might leave an uneven amount of white space around the edges of the paper e Custom 100 This feature enables you to reduce or enlarge a copy of a document To resize a document from the control panel 1 Press OK when Copy is highlighted on the Home Screen 2 Press the Menu button to select Copy Settings E 3 Press the down arrow button to highlight Size and then press OK 4 Press the up arrow or down arrow button to highlight the appropriate copy size and then press OK Crop an original After changing settings on the HP All in One for making a copy you can use the crop feature to specify a particular area of the original to copy To crop your copy from the control panel 1 Press OK when Copy is highlighted on the Home Screen 2 Press the Menu button to select Copy Settings E 3 Change copy settings on the product to accurately reflect the copy you want to make Press the down arrow button to highlight Crop and then press OK 5 Press the arrows on the directional pad to move the cursor to the upper left corner where you want the crop to begin and then press OK 6 Press the down arrow and right arrow button to move the cursor to the lower right corner of the crop area and then press OK The product shows a preview image of the expected output on the display 7 Press Start Copy Black or Start Copy Color to accept the prev

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