HP A4800A User's Manual
Contents
1. types Table 2 4 Maximum SCSI Bus Lengths Maximum Bus Length in Meters Type Low High Maximum yP Single ende Voltage Voltage Devices d SE Differentia Differentia I LVD I HVD SCSI 1 12 5 25 Fast SCSI 12 5 Fast Wide SCSI Ultra SCSI Ultra SCSI Wide Ultra SCSI Wide Ultra SCSI Wide Ultra SCSI Ultra2 SCSI 2 12 5 2 8 WideUltra2 2 12 5 2 16 SCSI 26 Chapter 2 Table 2 4 Chapter 2 Installing the A4800A Adapter Connecting SCSI Peripheral Devices Maximum SCSI Bus Lengths Continued Continued Maximum Bus Length in Meters Low High Maximum Type Single ende Voltage Voltage Devices d SE Differentia Differentia I LVD I HVD This parameter can be exceeded in point to point and engineered applications 2 Single ended and High Voltage Differential are not defined at Ultra2 speeds 27 Installing the A4800A Adapter Terminating the A4800A Adapter IMPORTANT NOTE 28 Terminating the A4800A Adapter The A4800A has no auto termination setting Termination must be provided by a physical terminator When the HBA is at the end of the SCSI bus the terminator should be installed and secured at either the internal or external connector whichever does not havea cable attached as shown in Figure 1 1 on page 8 When the adapter is used in High Availability HA applications Such as MC ServiceGuard and it is required to be2. In many cases other interface cards and slots within the system are dependent upon the target card For example If the target card is a multiple port card suspending or deleting drivers for the target card slot also suspends individual drivers for the multiple hardware paths on that card 19 Installing the A4800A Adapter Looking at Adapter Installation 20 During a card replacement operation SAM performs a Critical Resource Analysis which checks all ports on the target card for critical resources that would be temporarily unavailable while the card is shut down Planning and Preparation SAM will generally prevent you from performing OLAR procedures that would adversely affect other areas of the server Refer to Configuring HP UX For Peripherals HP Part Number B2355 90698 for detailed information Critical Resources Because power to the slot must be off when the old card is removed and the new card is inserted the effects of shutting down the card s functions must be carefully considered This is particularly important if there is no on line failover or backup card to pick up those functions For example e Which mass storage devices will be temporarily disconnected when the card is shut down e Will a critical networking connection be lost A critical resource is one that would cause a system crash or prevent the operation from successfully completing if the resource were temporarily suspended or disconnecte
3. does not reveal any problems or if an action taken as a result of the inspection does not produce a working adapter you may want to run diagnostics to determine whether the adapter can communicate and respond to PCI bus instructions Diagnostics are described in the next section If diagnostics determine that the controller is defective you must replace it Contact your local Hewlett Packard customer representative or call the HP Response Center Chapter 3 35 Troubleshooting Checking SCSI Bus Compatibility Checking SCSI Bus Compatibility You can ensure SCSI controller and SCSI device compatibility by using the ScSI command to display and select SCSI bus parameters The scst command is available from the boot menu displayed after the test station has booted if autoboot is disabled The boot menu looks like this for highlighting reasons the Scst command is in bold here A BOot SEArch ON OFF B PRI ALT lt path gt lt args gt BootTimer time C C Uto iEFARPIM PUconfig DEfault Display ForthMode IO LS lt path gt flash OS hpux sppux PASSword PAth PRI ALT CON DT CLEAR DEBUG IM_info cpu HPMC TOC LPMC ESET hard debug ESTrict ON OFF CSI INIT RATE EArch lt path gt ECure ON OFF Ime cn yr mo dy hr mn ss Ersion lt proc gt ON OFF lt path gt bus slot val CHHNHAD WV 36 Description Display or set the specified flag Bo
4. or drop the adapter Do not place other objects on top of the adapter Transport the adapter in its shielded bag in an appropriate shipping Chapter 2 container Do not put other materials in the bag with the adapter 17 Installing the A4800A Adapter Looking at Adapter Installation NOTE IMPORTANT 18 Looking at Adapter Installation The host bus adapter card is supported on the HP N4000 N class system Refer to the Hewlett Packard eproducts web site http www eproducts hp com to disassemble the system install the adapter in an available PCI slot and reassemble the system Installation can be performed in one of two ways e Usethe OLAR On Line Add Replace capability HP UX 11i e Power down the system and then add or replace the HBA The method you choose will depend on your situation and requirements Install Using OLAR HP UX 11i Theletters O L A and R stand for On Line Addition and Replacement This refers to the ability of a PCI 1 0 card to be installed replaced or added in an HP UX computer system designed to support this feature without the need for completely shutting down then re booting the system or adversely affecting other system components The system hardware uses the per slot power control combined with operating system support in HP UX 11i to enable this feature Certain Classes of hardware are not intended for access by users At this time this includes V Class and Supe
5. recommend reassignment Unrecovered read error recommend rewrite the data Address mark not found for ID field 0x00 Address mark not found for data field 51 SCSI Sense Codes Table A 3 SCSI Additional Sense Code Qualifier Code Pairs Continued adaition Sie al Sense Code Code 0x14 Recorded entity not found Record not found End of data not found Block sequence error Mechanical positioning error Positioning error detected by read of medium 0x17 Recovered data with no error correction applied Recovered data with retries Recovered data with positive head offset Recovered data with negative head offset Recovered data with retries and or circ applied Recovered data using previous sector D Recovered data without ecc data auto reallocated Recovered data without ecc recommend reassignment Recovered data without ecc recommend rewrite 52 Appendix A Table A 3 Appendix A SCSI Sense Codes SCSI Additional Sense Code Qualifier Code Pairs Continued SCSI Addition al Sense Code SCSI Qualifier Code Recovered data with error correction applied 0x18 Recovered data with error correction and retries applied Recovered data data auto reallocated Recovered data with circ Recovered data with lec Recovered data recommend reassignment Recovered data recommend rewrite Defect list error Defect list not available Defect list
6. EEC and carries the CE marking accordingly 1 The Product was tested in a typical configuration with HP 9000 computer system Roseville 10 6 98 Sindelaf ESSD Quality Mgr Le European Contact Your local Hewett Packard Sales and Service Office or Hewlett Packard GmbH Department HO TRE Herrenberger StraBe 130 D 71034 B blingen FAX 49 7031 14 3143 64 Appendix B
7. 02a9a10 0 7 scsi disk Additional sense length 0x0a Command specific information 0x00 0x00 0x00 0x00 Additional sense 0x18 Qualifier 0x01 Field replaceable unit code Oxea SKSV 1 C D 0 BPV 0 Bit pointer 0 Field pointer 0x0003 The status CHECK CONDITION and sense key RECOVERED ERROR shown in bold in the example above are interpreted for you in the error message text Each Additional sense and its corresponding Qualifier code shown in bold in the example above require interpretation on your part Use the two codes together to determine the meaning In the example above the Additional sense 0x18 and Qualifier 0x01 codes together mean recovered data with error correction and retries applied You can look up the various codes and keys in the tables on the next pages Use the CSTM tool to look at hardware error information Information about CSTM can be found in the article TERMDSM User Interface Change undre System Diagnostics in the Communicator 3000 MPE iX Release 6 5 http docs hp com mpeix pdf 30216 90291 pdf Appendix A SCSI Sense Codes Table A 1 below lists all possible SCSI status codes and their meanings Table A 1 SCSI Status Codes SCSI Status Meaning Code 0x00 Good 0x02 Check condition 0x04 Condition met 0x08 Busy 0x10 Intermediate 0x14 Intermediate condition met 0x18 Reservation conflict 0x22 Command terminated 0x28 Queue full Appen
8. HP A4800A PCI FWD SCSI Host Bus Adapter Service and User Guide Edition 6 Customer Order Number A3725 90007 ra Manufacturing Part Number A3725 96031 E0201 U S A Copyright 2001 Hewlett Packard Company Legal Notices The information in this document is subject to change without notice Hewlat Packard makes no warranty of any kind with regard to this manual including but not limited to the implied warranties of merchantability and fitness for a particular purpose H ewlett Packard shall not be held liable for errors contained herein or direct indirect special incidental or consequential damages in connection with the furnishing performance or use of this material Werranty A copy of the specific warranty terms applicable to your Hewlett Packard product and replacement parts can be obtained from your local Sales and Service Office Restricted Rights Legend Use duplication or disclosure by the U S Government is subject to restrictions as set forth in subparagraph c 1 ii of the Rights in Technical Data and Computer Software clause at DFARS 252 227 7013 for DOD agencies and subparagraphs c 1 and c 2 of the Commercial Computer Software Restricted Rights clause at FAR 52 227 19 for other agencies HEWLETT PACKARD COMPANY 3000 Hanover Street Palo Alto California 94304 U S A Use of this manual and flexible disk s or tape cartridge s supplied for this pack is restricted to this product only Addi
9. NSI X3 131 1994 SCSI 2 standard Support for asynchronous and synchronous transfer modes Synchronous SCSI data transfer rates Wide and Ultra SCSI 40 Mbytes sec Ultra SCSI 20 Mbytes sec Wide and Fast SCSI 20 Mbytes sec differential Fast SCSI 10 Mbytes sec differential Narrow 5 Mbytes sec differential Support for differential mode Support for up to 15 SCSI SCSI 2 or Ultra devices Support for logical unit numbers LUNs 0 7 Support for bus master DMA 68 pin High Density HD SCSI external connector Supports HVD SCSI SCSI 2 or Ultra devices only HP A4800A Adapter Overview Supported HP 9000 Servers Supported HP 9000 Servers Table 1 1 below shows which HP 9000 servers support the A4800A adapter Table 1 1 A4800A Supported HP 9000 Servers HP 9000 Server HP UX Operating System HP e3000 Operating System A Class 10 20 for the A180 MPE iX 7 0 or later and A180C servers only amp 11 0 or 11i L Class 11 0 or 11i N Class 11 0 or 11i MPE iX 7 0 or later V Class 11 0 or 11i Note that the maximum number of SCSI HBAs you can install in any HP 9000 or HP e3000 server is equal to the maximum number of corresponding card slots in the server For example if you are installing SCSI PCI HBAs and the server has four PCI card slots you can install four SCSI PCI HBAs in that server 10 Chapter 1 Table 1 2 Table 1 3 Chapter 1 HP A4800A Adapter Overview Cable S
10. SCSI Devices If you intend to connect the PCI Ultra SCSI adapter to an external SCSI device you need to supply a differential SCSI cable that is long enough to reach the device Part numbers for several different cable lengths are listed in the section titled Cable Specifications on page 11 Chapter 2 Installing the A4800A Adapter Handling the A4800A Adapter Handling the A4800A Adapter The host bus adapter is packaged with an ESD kit which contains materials to prevent damage from static electricity during installation CAUTION The adapter is highly susceptible to damage by electrostatic discharge during installation and routine maintenance procedures Do not handle circuit boards without wearing a wrist strap fastened to a good earth ground or to the system chassis While you are installing the A4800A adapter please follow these precautions Y Keep the adapter in its shielded antistatic bag until you are ready to install it Y Usea wrist strap or other ESD protection Wrap the strap around your wrist and attach the copper end to a metal portion of the computer frame y Avoid working in carpeted areas Y Gently place the adapter printed circuit board PCB side down on an antistatic work surface pad y Hold the adapter only by its sides or cover plate Do not touch any components on the printed circuit board assembly PCBA Y Donot use any test equipment to check the components on the PCB Y Donot bump jar
11. SCSI cable for V Class 2 5 meter 68 pin HD Maleinline A3401A 871 terminator SCSI cable for V Class 2 3 meter 68 pin HD Maleinline A3401A 873 terminator SCSI cable for V Class 12 Chapter 1 Chapter 2 Installing the A4800A Adapter This chapter contains the following sections that describe how to install the A4800A adapter e Preparing for Installation on page 15 13 Installing the A4800A Adapter 14 Connecting to External SCSI Devices on page 16 Handling the A4800A Adapter on page 17 Looking at Adapter Installation on page 18 Connecting SCSI Peripheral Devices on page 25 Terminating the A4800A Adapter on page 28 Setting SCSI IDs on page 29 Verifying Installation on page 31 Chapter 2 Chapter 2 Installing the A4800A Adapter Preparing for Installation Preparing for Installation Installing the host bus adapter requires disassembly of some server components Before beginning installation see the HP 9000 system manual for detailed instructions about how to install host bus adapters in the PCI slots You will need the following things Y OneHP A4800A SCSI adapter y One grounding ESD wrist strap Any other tools needed for installing components in the HP 9000 or HP e3000 system for example screwdrivers see the system s documentation 15 Installing the A4800A Adapter Connecting to External SCSI Devices 16 Connecting to External
12. To change the SCSI 1D of the A4800A host bus adapter refer to Checking SCSI Bus Compatibility on page 36 The peripheral device SCSI IDs are usually set with jumpers or a switch on the peripheral Refer to the peripheral manufacturer s instructions to determine the ID of each device and how to change it You must not have duplicate SCSI IDs on a SCSI bus the system will hang or crash if you have duplicate SCSI IDs on the bus 29 Installing the A4800A Adapter Setting SCSI IDs Make necessary changes if any tothe SCSI IDs and record the Ds for future reference To keep a record of the Ds you can use Table 2 5 Table 2 5 Record of SCSI IDs SCSI ID SCSI Device 15 7 Adapter default 30 Chapter 2 HP 9000 Chapter 2 Step 1 Step 2 Step 3 Installing the A4800A Adapter Verifying Installation Verifying Installation After installing the adapter and attaching peripheral devices verify that all components are working Refer to your system documentation for information on verifying operation To verify that the adapter is correctly installed execute the following command ioscan f The ioscan output could look like this ext_bus 0 0 0 0 c720 CLAIMED INTERFACE Ultra wide SCSI The third column represents the hardware path of the slot the adapter is installed in For information about the ioscan command refer to your operating system reference manual or the i
13. airs Continued SCSI Addition SCSI Qualifier al Sense Code Code 0x69 0x00 Reserved 0x6A 0x00 Reserved 0x6C 0x00 Reserved 0x6D 0x00 Reserved Ox6F 0x00 Reserved 60 Appendix A Appendix B Regulatory Information This appendix contains all of the regulatory related information for the A4800A adapter 61 Regulatory Information Regulatory Statements 62 Regulatory Statements This section contains all of the regulatory statements for the A4800A adapter FCC Statement For U S A Only The Federal Communications Commission in 47 CFR 15 105 has specified that the following notice be brought to the attention of the users of this product This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense The end user of this product should be aware that any changes or modifications made to this equipment without t
14. d SCSI rate 5 2 The output could look something like this PCI device 5 2 no limit e Tolist transfer rates for all bus and slot numbers issue this command SCSI rate Chapter 3 37 Troubleshooting Checking SCSI Bus Compatibility 38 Setting Transfer Rates To use the SCSI command to set the SCSI transfer rate for an adapter follow this syntax SCSI rate bus_number slot_number rate where bus_number Specifies the number of the bus the adapter is installed on slot_number Specifies the number of the slot the adapter is in rate Specifies the adapter s transfer rate e 0 nolimit e 10 Fast SCSI e 20 Ultra SCSI For example to set the SCSI transfer rate for the adapter installed on bus 5 slot 2 to Fast SCSI and then display the results issue these commands SCSI rate 5 2 10 SCSI rate 5 2 The output of the second command could look something like this PCI device 5 2 fast SCSI Chapter 3 Chapter 3 Troubleshooting Checking SCSI Bus Compatibility Displaying SCSI IDs To use the Scsr command to display the initiator SCSI IDs for an adapter follow this syntax SCSI init bus_number slot_number where bus_number Specifies the number of the bus the adapter is installed on slot_number Specifies the number of the slot the adapter is in For example e Todisplay the SCSI ID for the adapter on bus 5 slot 2 issue this command SCSI init 5 2 The output could look something like
15. d For example if the SCSI adapter to be replaced connects to the unmirrored root disk or swap space the system will crash when the card is shut down During an OLAR procedure it is essential to check the targeted card for critical resources as well as the effects of existing disk mirrors and other situations where a card s functions can be taken over by another card that will not be affected Fortunately SAM performs a thorough critical resource analysis automatically and presents options to you based on its findings If you determine that critical resources will be affected by the procedure you should replace the card when the server is off line If you must take action immediately you can use rad to attempt an on line addition of a backup card and deletion of the target card Chapter 2 Chapter 2 Installing the A4800A Adapter Looking at Adapter Installation Card Compatibility On Line Addition OLA When on line adding an interface card the first issue that must be resolved is whether the new card is compatible with the system Each PCI slot provides a set amount of power The replacement card cannot require more power than is available The card must also operate at the slot s bus frequency A PCI card must run at any frequency lower than its maximum capability however a card that operated at a maximum of 33 MHz would not work on a bus running at 66 MHz rad provides information about the bus frequency and power availab
16. dix A 47 SCSI Sense Codes Table A 2 below lists all possible SCSI sense keys and their meanings Table A 2 SCSI Sense Keys SCSI Sense Key 0 Nosense 0x1 Recovered error 0x2 Not ready 0x3 Medium error 0x4 Hardware error 0x5 Illegal request 0x6 Unit attention 0x7 Data protect 0x8 Blank check 0x9 Vendor specific Oxa Copy aborted Oxb Aborted command Oxc Oxd Volume overflow Oxe Miscompare Oxf 48 Appendix A Table A 3 Appendix A SCSI Sense Codes Table A 3 below lists the Additional sense codes and Qualifier codes and their meanings Remember that you must use the combined codes an Additional sense code Qualifier code pair to find the correct meaning SCSI Additional Sense Code Qualifier Code Pairs SCSI Addition al Sense Code SCSI Qualifier Code 0x00 No additional sense information Filemark detected End of partitions medium detected Setmark detected Beginning of partition medium detected End of data detected 1 O process terminated Audio play operation in progress Audio play operation paused Audio play operation successfully completed Audio play operation stopped due to error No current audio status to return 0x01 Noindex sector signal 0x02 No seek complete 0x03 foxoo Peripheral device write fault No write current Excessive write errors 49 SCSI Sense Codes Table A 3 SCSI Additional Sense Code Q
17. e Typ PO 1 0 0 0 6 intscsia 6 Random access media Main Menu Enter command or menu gt 32 Chapter 2 Chapter 3 Troubleshooting This chapter contains the following sections that describe how to troubleshooting the A4800A adapter e General Procedure on page 35 33 Troubleshooting e Checking SCSI Bus Compatibility on page 36 e Using Support Tools Manager STM on page 41 e Contacting Your Hewlett Packard Representative on page 42 34 Chapter 3 Troubleshooting General Procedure General Procedure TheA4800A adapter is a single field replaceable unit F RU and does not contain any field serviceable parts Troubleshooting procedures described in this section are limited to verifying that the adapter is operational and a valid connection is established In general follow these steps to troubleshoot the A4800A adapter Step 1 Check the connection Make sure that the correct cable is used connected and operating properly and that there are no bent pins in any of the connectors Step 2 Check SCSI bus compatibility Ensure transfer rate compatibility with the attached devices using the SCSI boot menu command Step 3 Check the adapter Inspect the adapter to make sure it is seated properly in the PCI bus slot If necessary power down the system reseat the adapter and restart the system Step 4 Run diagnostics If a visual inspection of the adapter and cable s
18. e blank panel if there is one Note that for N Class systems a screw is not used to secure the card If the adapter will only be used with internal SCSI devices install the A4700 67098 1252 6520 differential terminator into the external port Connect peripheral devices and terminate the SCSI bus A cable for connecting the PCI Ultra SCSI Host Bus Adapter to a disk tray A or B port connector is supplied with the A5068A product Cables for connecting external devices are not supplied with the controller and must be purchased separately Set the SCSI ID if needed The default SCSI ID is 7 To change this to a different value for High Availability HA applications you must use the Boot Console Handler BCH There are no SCSI address switches or jumpers You 23 Installing the A4800A Adapter Looking at Adapter Installation must invoke the appropriate commands in the SCSI section of the BCH and change the address electronically to whatever is required for the HA configuration being used Refer to Checking SCSI Bus Compatibility on page 36 NOTE Do not change for MPE iX You may need to change rate setting Step 10 Reassemble the server Step 11 Power on the system and reboot the operating system Step 12 The A4800A adapter runs an automatic self test Error messages if any are generated appear on the system console 24 Chapter 2 Installing the A4800A Adapter Connecting SCSI Peripheral Devices Connectin
19. e the problem including the events and symptoms leading up to the problem Attempt to describe the source of the problem Include HP UX or MPE iX commands communication subsystem commands functionality of user programs result codes and messages and data that can reproduce the problem e Obtain the version update and fix information for all software 1 To check the version of the kernel enter this command uname r To check patches enter what stand vmunix grep scsi 2 To check the version of MPE iX enter SHOWME To check patches enter PRINT HPSWINFO PUB SYS This allows HP to determine if the problem is already known and the correct software is installed at your site e Illustrate as clearly as possible the context of any messages Record all error messages and numbers that appear at the user terminal and the system console e Prepare the formatted output and a copy of the log file for the HP representative to analyze e Prepare a listing of the HP UX or MPE iX 1 0 configuration being used for the HP representative to analyze e Try to determine the general area within the software where the problem may exist Refer to the appropriate reference manual and follow the guidelines on gathering information for that product 42 Chapter 3 Chapter 3 Troubleshooting Contacting Your Hewlett Packard Representative e Document your interim workaround solution The cause of the problem can sometimes be found by co
20. error in primary list 0x19 Defect list error in grown list Oxla fox00 Parameter list length error Oxlb Synchronous data transfer error Oxlc Defect list not found oo priradenia naana Grown defect list not found Oxld Miscompare during verify operation 0x20 0x00 Invalid command operation code 53 SCSI Sense Codes Table A 3 SCSI Additional Sense Code Qualifier Code Pairs Continued SCSI Addition SCSI Qualifier al Sense Code Code 0x21 Logical block address out of range Invalid element address 0x22 0x00 Illegal function 0x24 Invalid field in cdb 0x25 Logical unit not supported 0x26 0x00 Invalid field in parameter list Parameter not supported Parameter value invalid Threshold parameters not supported 0x27 Write protected 0x28 Not ready to ready transition medium may have changed Import or export element assessed Power on reset or bus device reset occurred 0x29 0x2a Parameters changed M ode parameters changed Log parameters changed 0x2b Copy cannot execute since host cannot disconnect Command sequence error 0x01 Too many windows specified 0x2c 54 Appendix A SCSI Sense Codes Table A 3 SCSI Additional Sense Code Qualifier Code Pairs Continued SCSI Addition oe Qualifier al Sense Code Code Ox2f Commands cleared by another initiator 0x30 Incompatible medium installed Cannot read medium unknown format Cannot
21. g SCSI Peripheral Devices Connect multiple SCSI devices by chaining them together with shielded 68 pin High Density HD cables The connectors on these cables are keyed to ensure proper pin 1 to pin 1 registration Refer tothe peripheral manual for instructions on attaching SCSI cables Peripheral storage devices are normally shipped with the required SCSI cables Table 2 3 below shows the SCSI bus widths and speeds that have been established by the SCSI Trade Association STA Table 2 3 SCSI Bus Widths and Speeds SCSI Bus Speed 1 SCSI Bus Maximum Data Type Width in Bits Rate in MBytes Second SCSI 1 5 Fast SCSI 10 Fast Wide SCSI Ultra SCSI Wide Ultra SCSI Ultra2 SCSI Wide Ultra2 SCSI DA bsence of the word Wide means an 8 bit bus width using the term Narrow to avoid ambiguity is acceptable too You can connect up to eight SCSI Fast SCSI and Ultra SCSI devices on a single ended Ultra SCSI bus if they are evenly spaced on a 1 5m Ultra 2 SCSI cable 0 19 m between devices Chapter 2 25 Installing the A4800A Adapter Connecting SCSI Peripheral Devices You can connect up to four devices if they are evenly spaced on a3 m Ultra SCSI cable 0 75 m between devices The single ended SCSI bus must not exceed 3 m total internal and external cable lengths even with fewer than four devices Table 2 4 below shows the maximum bus length for each of the SCSI
22. hat are necessary to OLR this HBA Install Replace With System Powered Down Check the manual supplied with the server to perform the following installation Shut down the operating system Power off the system and disconnect the power cord and cables Access the back of the server cabinet following the instructions in the server documentation Refer to the server documentation for instructions on disassembling the server and installing host bus adapters Chapter 2 Step 4 Step 5 Step 6 NOTE Step 7 NOTE Step 8 NOTE Step 9 Chapter 2 Installing the A4800A Adapter Looking at Adapter Installation Locate the card separator extractor slot where you intend to install the adapter Remove the blank panel aligned with the PCI slot you intend to use If the blank pane has a bracket screw save it for reuse during the installation Following the instructions in the server manual insert the adapter into an available PCI slot The adapter is keyed to be inserted in only one way The components on the adapter may face the opposite way from other boards on the system If the internal bus is not connected to any peripherals it MUST be terminated using the supplied low profile internal terminator Verify that the connectors on the adapter and the bus converter are aligned properly and firmly seated The card s bracket should fit where the blank panel was removed Secure the bracket with the bracket screw from th
23. he approval of Hewlett Packard could result in the product not meeting the Class A limits in which case the FCC could void the user s authority to operate the equipment IEC Statement Worldwide This is a Class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures DOC Statement Canada This Class A digital apparatus meets all requirements of the Canadian interference Causing Equipment Regulations Cet appareil numerique do la classe A respecte toutes les exigences du Reglement sur le materiel brouilleur du Canada Appendix B Regulatory Information Regulatory Statements Sp cification ATI Classe A France DECLARATION D INSTALLATION ET DE MISE EN EXPLOITATION d un mat riel de traitement de l information ATI class A en fonction des niveaux de perturbations radio lectriques mis d finis dans la norme europ enne EN 55022 concernant la Compatibilit Electromagn tique Cher Client Conform ment la R glementation Fran aise en vigueur l installation ou le transfert d installation et l exploitation de cet appareil de classe A doivent faire l objet d une d claration en deux exemplaires simultan ment aupr s des services suivants e Comit de Coordination des T l communications 20 avenue de S gur 75700 PARIS e Pr fecture du d partement du lieu d exploitation Le formulaire a utiliser est disponible aupr s de
24. iator detected error message received Ox4a 0x00 Command phase error 0x4b 0x00 Data phase error Ox4e 0x00 Overlapped commands attempted 57 SCSI Sense Codes Table A 3 SCSI Additional Sense Code Qualifier Code Pairs Continued Ratios aen al Sense atid Code 0x50 0x00 Write append error Write append position error 0x51 0x00 Erase failure 0x52 Cartridge fault 0x01 Unload tape failure Medium removal prevented 0x55 0x00 System resource failure 0x56 Reserved 0x58 0x00 Generation does not exist 0x59 U pdated block read 0x5A Operator request or state change input unspecified 0x01 Operator medium removal request Operator selected write protect 58 Appendix A Table A 3 Appendix A SCSI Sense Codes SCSI Additional Sense Code Qualifier Code Pairs Continued SCSI Se SCSI Addition Qualifier al Sense Code Code 0x5B 0x00 Log exception 0x01 Threshold condition met Log counter at maxi mum 0x03 Log list codes exhausted 0x5C 0x00 RPL status change Spindles synchronized 0x02 Spindles not synchronized 0x5D 0x00 Reserved Ox5F 0x00 Reserved 0x60 0x00 Lamp failure 0x01 Unable to acquire video 0x02 Out of focus 0x62 Scan head positioning error 0x63 0x00 End of user area encountered on this track 0x64 0x00 Illegal mode for this track 0x66 0x00 Reserved 0x67 0x00 Reserved 59 SCSI Sense Codes Table A 3 SCSI Additional Sense Code Qualifier Code P
25. in the middle of the bus the adapter s terminator must be removed The SCSI bus must be properly terminated Terminators may be ordered separately if needed When ordered with the HBA the part number is A4800A option 2 When ordered separately the part number is C2905A The first and last physical SCSI devices connected on the ends of the SCSI bus must have terminators attached All other SCSI devices on the SCSI bus must have their terminators removed or disabled Note that the host bus adapter is also on the bus The A4800A does not provide automatic termination When the adapter is used in HA applications that use two SCSI host bus adapters such as MC ServiceGuard and it is required to be in the middle of the bus the adapter s SCSI ID will need to be changed for example from 7 to 6 Each device on the bus must have a unique ID Refer to The SCSI Command on page 37 To disable the adapter s termination you need to physically remove the terminator from the HBA connector Termination for this bus must now be provided by some other SCSI device eg disk disk array or other HBA as required Chapter 2 IMPORTANT Chapter 2 Installing the A4800A Adapter Setting SCSI IDs Setting SCSI IDs You must assign a separate SCSI ID 0 through 15 for a 16 bit SCSI bus tothe SCSI host bus adapter and each SCSI device The priority of the device on the SCSI bus is determined by the SCSI ID of the device The order
26. le at a slot as well as other slot related data On Line Replacement OLR When on line replacing an interface card the replacement card must be identical to the card being replaced or at least be able to operate using the same driver as the replaced card This is referred to as like for like replacement and should be adhered to because using a similar but not identical card may cause unpredictable results For example a newer version of the target card which is identical in terms of hardware may contain an updated firmware version that could potentially conflict with the current driver The PCI specification allows a single physical card to contain more than one port A single port SCSI bus adapter can not be replaced by a dual port adapter even if the additional port s on the card are identical to the original SCSI bus adapter When the replacement card is added to the system the appropriate driver for that card must be configured in the kernel before beginning the operation SAM ensures the correct driver is present In most cases the replacement card will be the same type as a card already in the system and this requirement will be automatically met If you have any question about the driver s presence or if you are not certain that the replacement card is identical to the existing card you can use ioscan together with rad to investigate e Ifthe necessary driver is not present and the driver is a dynamically loadable kernel mod
27. mparing the circumstances in which the problem occurs with the circumstances in which the problem does not occur e Inthe event of a system failure obtain a full memory dump e For HP UX If the directory var adm crash exists the HP UX utility sbin savecore automatically executes during reboot to save the memory dump HP recommends that you create the tmp syscore directory after successfully installing this product Send the output of the system failure memory dump to the HP representative e For MPE iX 1f you use AUTORESTART and DUMPTODISK products follow your normal system recovery steps Otherwise take a memory dump and save the resulting tape Contact HP Support for analysis of your failure If the equipment is not covered by an HP service contract there may bea charge for time and materials 43 Troubleshooting Contacting Your Hewlett Packard Representative 44 Chapter 3 A Appendix A SCSI Sense Codes This appendix shows the possible codes that appear in SCSI error messages 45 SCSI Sense Codes HP 9000 The following example shows a typical SCSI error message 6708 6709 MPE ix 46 72410001 002a9858 0 7 scsi disk CHECK CONDITION on disk 0 6 5 0 Read of logical block 509856 count 128 disk sd45a block 254920 65536 bytes Valid 1 Error code 0x70 Segment number 0x00 Filemark 0 EOM 0 ILI 0 Sense key 0x1 RECOVERED ERROR Information 0x00 0x07 Oxc7 Oxe4 72410001 0
28. of SCSI ID priorities from highest to lowest is 7 6 5 4 3 2 1 0 15 14 13 12 11 10 9 and 8 A device with SCSI ID 7 has the highest priority and one with SCSI ID 8 has the lowest When you are assigning SCSI IDs we recommend you to give the SCSI host bus adapter higher priority than the other SCSI devices on the bus SCSI ID 7 is the preset SCSI ID for the A4800A SCSI host bus adapter giving it the highest priority on the SCSI bus Set each of the other SCSI devices on the bus to one of the remaining SCSI IDs For a multi initiator High Availability HA configuration where multiple SCSI host bus adapters are connected to the same SCSI bus the SCSI host bus adapter that carries most of the traffic must be assigned a SCSI ID of 7 giving it the highest priority Later you must change the SCSI ID of each of the remaining SCSI host bus adapters on the bus from the preset setting 7 tothe next highest priority remaining SCSI Ds for example 6 5 4 and so on If you plan to boot your system from a hard disk drive on the SCSI bus you must assign that drivethe next highest priority unassigned SCSI ID If there is only one SCSI host bus adapter SCSI ID 7 the hard disk drive would be assigned a SCSI 1D of 6 If there are multiple SCSI host bus adapters the hard disk drive would be assigned the next highest priority SCSI ID available after all of the SCSI host bus adapters have been assigned higher priority SCSI IDs
29. oscan man page Verify that the adapter and driver display Verify that the devices you attached to the adapter display 31 Installing the A4800A Adapter Verifying Installation HP e3000 Assuming an N Class system with an 1 0 card being added to slot 12 we will expect path 1 0 0 0 to be returned for our card Step 1 From BCH menus Command Description ALL Display all system information IO Display I O interface information Information Menu Enter command gt io I O MODULE INFORMATION Path Slot IODC Type dec Number HVERSION SVERSION Vers System bus adapter 0 0x8030 0xc10 0x0 Local bus adapter 0 0 Built_In 0x7820 0xa00 0x0 Local bus adapter Local bus adapter 1 0 12 0x7820 0xa00 0x0 PCI DEVICE INFORMATION Path Vendor Device Bus Slot Description dec Id Id Ethernet cntlr 0 0 0 0 0x1011 0x19 0 Built_In SCSI bus cntlr 0 0 1 0 0x1000 Oxc 0 Built_In SCSI bus cntlr 0 0 2 0 0x1000 Oxf 0 Built_In SCSI bus cntlr 0 0 2 1 0x1000 Oxf 0 Built_In Comp ser cntlr 0 0 4 0 0x103c 0x1048 0 Built_In Comp ser cntlr 0 0 5 0 0x103c 0x1048 0 Built_In SCSI bus cntlr 1 0 0 0 0x1000 Oxf 128 12 Information Menu Enter command gt main Main Menu Enter command or menu gt sea 1 0 0 0 Searching for potential boot device s on Path 1 0 0 0 This may take several minutes To discontinue search press any key termination may not be immediate Path Device Path dec Device Path mnem Devic
30. ot from a specified path Display or set boot delay time Clear PIM storage Configure Deconfigure Processor Set the sytem to defined values Display this menu Switch to the Forth OBP interface List the I O devices in the system List the boot or flash volume Display Select Operating System Set the Forth password Display or modify a path Display clear Non Volatile PDT state Display PIM of current or any CPU Force a reset of the system Display Select restricted access to Forth List Set SCSI controller parms Search for boot devices Display or set secure boot mode Display or set the real tim Display the firmware versions clock Chapter 3 Troubleshooting Checking SCSI Bus Compatibility The SCSI Command As explained above you can use the SCSI command to check the compatibility of the SCSI adapter and the SCSI device s by displaying and setting SCSI bus parameters NOTE See HP e3000 Communicator for MPE iX release 7 0 for MPE ix guidelines on rate http docs hp com mpeix pdf 30216 90312 pdf Displaying Transfer Rates To use the ScSI command to display the SCSI transfer rate for an adapter follow this syntax SCSI rate bus_number slot_number where bus_number Specifies the number of the bus the adapter is installed on slot_number Specifies the number of the slot the adapter is in For example e Todisplay the SCSI transfer rate for the adapter installed on bus 5 slot 2 issue this comman
31. owing sections that describe the HP A4800A PCI FWD SCSI host bus adapter HBA e About the A4800A Adapter on page 7 Chapier 1 HP A4800A Adapter Overview e Features on page 9 e Supported HP 9000 Servers on page 10 e Cable Specifications on page 11 6 Chapter 1 Chapter 1 HP A4800A Adapter Overview About the A4800A Adapter About the A4800A Adapter The HP A4800A PCI Fast Wide Differential FWD SCSI Host Bus Adapter is an intelligent high performance direct memory access DMA bus master SCSI host bus adapter for HP 9000 and HP e3000 servers The adapter combines a SCSI executive processor and a PCI Local Bus interface in a single chip This adapter supports bootable devices and can be used with hard drives tape drives and other differential SCSI devices The adapter is High Voltage Differential HVD SCSI only Consult with your Hewlett Packard representative for more information on specific system configurations HP A4800A Adapter Overview About the A4800A Adapter Figure 1 1 below is a drawing of the A4800A adapter Figure 1 1 The A4800A PCI Ultra HVD SCSI Host Bus Adapter Internal terminator J1 to PCI Bus connector 3 68 pin External SCSI interface External Terminator 8 Chapter 1 Chapter 1 HP A4800A Adapter Overview Features Features The A4800A adapter has the following features Compliance with Intel PCI Local Bus Rev 2 1 specification Compliance with A
32. pecifications Cable Specifications The A4800A adapter supports High Voltage Differential HVD SCSI connections only Internal cables for interconnection with the embedded CD ROM drive and DAT tape drive are provided in the system The A5068A SCSI cable kit is required when connecting the A4800A adapter to internal non embedded SCSI devices Table 1 2 below shows the parts that make up the A5068A kit A5068A SCSI Cable Kit Part Description Number 10 inch SCSI shielded cable with back A4700 67086 shell 68 pin HD SCSI terminator A4700 67098 For more information on connecting the adapter to internal disk and tape devices refer to the appropriate disk drive or tape drive product manual For V Class Systems If you are connecting external SCSI devices to an A4800A adapter installed in a V Class system you must use one of the cables shown in Table 1 3 below Note that cables are normally supplied with the peripheral device Cables for Connecting External SCSI Devices to the A4800A Adapter in V Class Systems Description Product P Number 5 meter 68 pin HD 68 pin HD Male A3401A 875 inline terminator SCSI cable for V Class 11 HP A4800A Adapter Overview Cable Specifications Table 1 3 Cables for Connecting External SCSI Devices to the A4800A Adapter in V Class Systems Continued Continued Description Product P Number 10 meter 68 pin H D 68 pin HD Male A3401A 851 inline terminator
33. rDome systems HP recommends that these systems only be opened by a qualified HP Engineer Failure to observe this requirement can invalidate any support agreement or warranty to which the owner might otherwise be entitled Important Terms and Concepts The addition or replacement of an OLAR compatible card may be donein either one of two ways 1 Using the SAM utility Chapter 2 Table 2 1 IMPORTANT Chapter 2 Installing the A4800A Adapter Looking at Adapter Installation 2 Issuing command line commands using rad For detailed information about the use of either of these two procedures please refer to the following document Configuring HP UX For Peripherals HP Part Number B2355 90698 This document may be ordered from HP or you may view download and print it from the following website www docs hp com Important Terms Term OLAR Meaning All aspects of the OLAR feature including On line Addition OLA and On line Replacement OLR Power Domain target card target card slot affected card affected card slot A grouping of 1 or more interface card slots that can be powered on or off as a unit NOTE Multi slot power domains are not currently supported The interface card which will be added or replaced using OLAR and the card slot in which it resides Interface cards and the card slots in which they reside and which are in the same power domain as the target slot
34. read medium incompatible format Cleaning cartridge installed 0x31 Medium format corrupted 0x32 No defect spare location available Defect list update failure 0x33 Tape length error 0x36 Ribbon ink or tower failure 0x37 Rounded parameter 0x39 0x00 Saving parameters not supported 0x3a 0x00 Medium not present Appendix A 55 SCSI Sense Codes Table A 3 SCSI Additional Sense Code Qualifier Code Pairs Continued adaition osi her al Sense Code Code 0x3b 0x00 Sequential positioning error Tape position error at beginning of medium 0x03 Tape or electronic vertical forms unit not ready Slew failure 0x06 Failed to sense top of form Failed to sense bottom of form 0x09 Read past end of medium Read past beginning of medium Ox0c Position past beginning of medium Medium destination element full 0x3d 0x00 Invalid bits in identify message 0x3e Logical unit has not self configured yet 56 Appendix A Table A 3 Appendix A SCSI Sense Codes SCSI Additional Sense Code Qualifier Code Pairs Continued SCSI Addition Sie al Sense Code Code Ox3f 0x00 Target operation conditions have changed 0x01 Microcode has been changed 0x03 Inquiry data has changed 0x40 0x00 RAM failure m 0x41 0x00 Data path failure 0x42 0x00 Power on or self test failure 0x44 0x00 Internal target failure 0x45 0x00 Select or reselect failure 0x47 0x00 SCSI parity error 0x48 0x00 Init
35. s pr fectures La d claration doit tre faite dans les 30 jours suivant la mise en exploitation Le non respect de cette obligation peut tre sanctionn par les peines pr vues au code des Postes et T l communications et celles indiqu es dans la loi du 31 mai 1993 susvis e Arr t du 27 Mars 1993 publi au J O du 28 Mars ATI VCCI Statement J apan COS ARMLERESERES Atala V CCI OR LBRO TIAA RRMA CT CORET RE CEAT OCB BAER TCEMHVET COBBLER AAMENRE AT BEF ERE NSC EMBY ET Appendix B 63 Regulatory Information Regulatory Statements Declaration of Conformity DECLARATION OF CONFORMITY according to ISO IEC Guide 22 and EN 45014 Manufacturers Name Hewlett Packard Company Enterprise Storage Solutions Division Manufacturer s Address 8000 Foothills Blvd Roseville CA 95747 USA declares that the product Product Name Single Port FWD SCSI HBA Model Number s A4800A Product Options NA conforms to the following Product Specifications Safety IEC 950 1991 A1 A2 A3 M EN 60950 1992 At A2 A3 A4 GB 4943 1995 CISPR 22 1993 EN 55022 1994 Class A GB 9254 1988 EN 50082 1 1992 IEC 801 2 1991 prEN 55024 2 1992 4 kV CD 8 kV AD IEC 801 3 1984 prEN 55024 3 1991 3 V m IEC 801 4 1988 prEN 55024 4 1998 0 5 KV Signal Lines 1 KV Power Lines Supplementary Information The product here with complies with the requirements of the EMC Directive 89 336
36. this PCI device 5 2 7 e Tolist the SCSI IDs for all bus and slot numbers issue this command SCSI init 39 Troubleshooting Checking SCSI Bus Compatibility Setting SCSI IDs To use the SCSI command to set the initiator SCSI ID for an adapter follow this syntax SCSI init bus_number slot_number ID_number where bus_number Specifies the number of the bus the adapter is installed on slot_number Specifies the number of the slot the adapter is in ID_num Specifies the adapter s SCSI ID number For example to set the SCSI ID for the adapter installed on bus 5 slot 2 to 6 and then display the results issue these commands SCSI init 5 2 6 SCSI init 5 2 The output of the second command could look something like this PCI device 5 2 6 40 Chapter 3 Chapter 3 Troubleshooting Using Support Tools Manager STM Using Support Tools Manager STM STM is a Software application that can be run from the console to obtain status and descriptive information about the A4800A adapter diagnose problems and update firmware See the Support Tools Manager User s Guide for more details about STM 41 Troubleshooting Contacting Your Hewlett Packard Representative Contacting Your Hewlett Packard Representative If the equipment is covered by an HP service contract document the problem as a service request and forward it to your HP representative Include the following information where applicable e Describ
37. tional copies of the programs may be made for security and back up purposes only Resale of the programs in their present form or with alterations is expressly prohibited Copyright Notices copyright 1983 2001 Hewlett Packard Company all rights reserved Reproduction adaptation or translation of this document without prior written permission is prohibited except as allowed under the copyright laws copyright 1979 1980 1983 1985 93 Regents of the University of California This software is based in part on the Fourth Berkeley Software Distribution under license from the Regents of the University of California copyright 1980 1984 1986 Novell Inc copyright 1986 1992 Sun Microsystems I nc copyright 1985 86 1988 Massachusetts Institute of Technology copyright 1989 93 The Open Software Foundation Inc copyright 1986 Digital Equipment Corporation copyright 1990 M otorola Inc copyright 1990 1991 1992 Cornell University copyright 1989 1991 The University of Maryland copyright 1988 Carnegie Mellon University Trademark Notices UNIX is a registered trademark of The Open Group X Window System is a trademark of the Massachusetts Institute of Technology MS DOS and Microsoft are U S registered trademarks of Microsoft Corporation OSF Motif is a trademark of the Open Software Foundation Inc in the U S and other countries 1 HP A4800A Adapter Overview This chapter contains the foll
38. ualifier Code Pairs Continued acol SCSI Addition zi Qualifier al Sense Code Code 0x04 0x00 Logical unit not ready cause not reportable 0x01 Logical unit in process of becoming ready 0x02 Logical unit not ready initializing command required 0x03 Logical unit not ready manual intervention required 0x04 Logical unit not ready format in progress 0x05 0x00 Logical unit does not respond to selection 0x06 0x00 Reference position found 0x07 0x00 Multiple peripheral devices selected 0x08 0x00 Logical unit communication failure 0x01 Logical unit communication time out 0x02 Logical unit communication parity error 0x09 0x00 Track following error 0x01 Tracking servo failure 0x02 Focus servo failure 0x03 Spindle servo failure 0x0a 0x00 Error log overflow 0x0c 0x00 Write error 0x01 Write error recovered with auto reallocation 0x02 Write error auto reallocation failed 50 Appendix A Table A 3 Appendix A SCSI Sense Codes SCSI Additional Sense Code Qualifier Code Pairs Continued SCSI Addition al Sense Code 0x10 SCSI Qualifier Code ID crc or ecc error 0x11 0x12 0x13 Unrecovered read error Read retries exhausted Error too long to correct Multiple read errors Unrecovered read error auto reallocate failed l ec uncorrectable error circ unrecovered error Data resynchronization error Incomplete block read No gap found Miscorrected error Unrecovered read error
39. ule DLKM you can load it manually Refer to the section Dynamically Loadable K ernel Modules in Chapter 2 of the document Configuring HP UX For Peripherals HP Part Number B2355 90698 for more information e If the driver is static and not configured in the kernel then the card cannot be On line Added The card could be physically inserted on line but no driver would claim it 21 Installing the A4800A Adapter Looking at Adapter Installation 22 Step 1 Step 2 Step 3 OLA Restrictions for the A4800A The HBA has some restrictions in the OLA R procedure These restrictions are explained below The restrictions are necessary because the SCSI attributes of initiator ID and speed cannot be changed online for this HBA OLA of A4800 60001 The HBA can be online added only if the SCSI attribute values of initiator ID and speed are usable in your configuration These values will be set to the current PDC Processor Dependent Code values if any or default to the new HBA S values see Table 2 2 Table 2 2 A4800 60001 Default SCSI Attribute Values Attribute Default Value Initiator ID 7 Speed Fast If these attributes are not acceptable you must reboot the system to access the Boot Console Handler BCH prompt and then change the values in the PDC OLR of A4800 60001 the A4800 60001 can be Online Replaced without special considerations See the Configuring HP UX Peripherals manual for the steps t
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