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HP 9600 Series User's Manual

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1. 4 6 Loading media in the input tray 4 7 Using the automatic paper type sensor 4 9 Changing default print settings 4 10 Understanding smart software features 4 11 Printing a COCUIMOI ss iisas iaaa D ua nom cames c us 4 13 Printing with the front or rear manual feed slot 4 14 Printing on various Media types 4 16 Printing on custom sized paper 4 17 Printing on envelopes mans sas cena rendus amie ment chose 4 18 Printing on cards and smaller sized media 4 19 Printing digital photographs 4 21 Printing with six ink color 4 21 Guidelines for printing photographs 4 21 Understanding digital photography technologies 4 22 PAGIOMETONAUA a sen de mue sim ea dame ee ew MR E 4 22 4800 x 1200 optimized dpi 4 22 Printing Exif Print enhanced photographs 4 22 HP photo imaging software 4 23 PANINO DOrdErlESS RS ee sa Obs eee or 4 24 Printing on both sides duplexing
2. Extendable input tray Extendable output tray Front manual feed slot Front manual feed paper guide Top cover Print cartridge cradle Print cartridge latch Input tray lock Press to extend or retract the input tray Paper width guide Small media guide Extend to guide smaller sized media into the printer See Printing on cards and smaller sized media and Printing on envelopes for details The printer lights provide visual cues about the status of the printer For descriptions of printer lights and what they indicate see Printer lights reference 11 12 13 14 Left and right print cartridge lights Cancel button Resume button and light Power button and light 2 1 2 2 Back view BR N 0O N OO A Power input Power supply module Rear access panel Remove to clear any jammed paper Rear manual feed slot Manually feed thick paper like cardstock or thick photo paper that requires a straight paper path See Printing with the front or rear manual feed slot for details Rear manual feed paper guide Rear access panel release buttons Universal serial bus USB port Parallel port ENWW Auto duplex unit The printer can automatically print on both sides of a sheet of paper when the auto duplex unit is attached to the back of the printer gt p The auto duplex unit is a standard part in the hp deskjet 9670 It may be purchased separately in some countries r
3. 4 26 Guidelines for printing on both sides of the paper 4 26 Performing manual duplexing 4 27 Performing auto duplexing 4 28 Advantages of using the auto duplex unit 4 28 Printing multiple pages on a single sheet of paper 4 29 Printing booklets 1 0 0 0 ee ee eee eens 4 30 Performing manual booklet printing 4 30 Performing automatic booklet printing 4 31 PHMUNG DOSIClS cavecatedwadadu se ox chen wetedandewtae dei ati io 4 32 Printing banners 2 n a naana aana 4 33 PAR ARS ec 4 34 Printing iron on transfers 4 35 Cancelling a AL IE Re nes eee d s a De s es dec 4 36 Printing from MS DOS software programs 4 37 Using the Toolbox Printer Status 14 12 15 408 eee eed es ote Sea aed aa aa B aa See ee ds 5 1 miormaton taD 2520 open anon be bad ale che Bek Rhee ee Lee een hems oes 5 2 HP Instant SUPPO sen eon ee nes sage shoe een seed eee aes 5 2 Using myPrintMileage 0 0c ee eee eens 5 3 To access the myPrintMileage website 5 3 To enable myPrintMileage AutoSend 5 3 Printer Services ab 2 21 a0 ness ess 42e mere mods ee Se 5 4 Using the HP Inkjet T
4. 6 15 Something on the page is missing or incorrect 6 16 Placement of the text or graphics is wrong 6 16 Printout is slanted or skewed 6 16 IKIS Smeg 4 ite anb ease ae ke ee ee oe Ro eee oe EE Ree ee 6 17 Ink is not filling the text or graphics completely 6 18 Text is jagged at the edges not smooth 6 19 Text or graphics are cut off at page edges 6 19 Meaningless characters are printed 6 20 Wrong fonts are printed 6 20 Resolving color problems 6 21 Printout is faded or colors are dull 6 21 Colors are bleeding into each other 6 21 Colors are different than they should be 6 22 Resolving photo printing problems 6 23 Resolving borderless printing problems 6 24 Resolving banner printing problems 6 25 Resolving media handling problems 6 26 Media feed problems 6 26 Media output problem 6 26 Resolvin
5. Mac OS 9 1 x and 9 2 x In the General panel select the paper source from the Paper Source drop down list Open the Paper Type Quality panel Mac OS 9 1 x and 9 2 x Select the media group from the Category drop down list and media type from the Paper Type drop down list Mac OS X 10 1 and later Click the Paper tab and select the media type and source 8 Change any other desired print settings and click OK or Print ENWW Printing on custom sized paper The paper width must be between 89 9 mm and 330 2 mm 3 54 inches and 13 inches the paper length must be between 146 05 mm and 1 270 mm 5 75 inches and 50 inches For Windows Load the print media see Loading media in the input tray Open the printer driver See Printing a document Click the Paper Quality tab Click the Custom button beneath the Size is drop down list In the custom paper size dialog box type values for the width and length oa fF Q N Choose any of the predefined names from the Name drop down list and click Save to save the custom settings 7 Click OK 8 Select the name of the custom paper size just created from the Size is drop down list 9 Select the paper source from the Source is drop down list 10 Change any other desired print settings and click OK 11 Print your document For Macintosh 1 Load the print media see Loading media in the input tray 2 Click File and then click Page Setup 3 Mac OS 9 1 x and 9
6. e Windows Adjust the ink dry time by selecting Advanced Features from the Basics tab in the printer driver e Macintosh Adjust the ink dry time by selecting the Ink tab in the Paper Type Quality panel Check the paper type Some paper types do not accept ink well which causes the ink to dry more slowly and results in smearing See Selecting print media for tips on using print media Check the paper type selection Make sure the paper type selected in the printer driver matches the paper you are printing on The page is wrinkling with too much ink Color documents with rich blended colors can use excess ink which can wrinkle the page during printing and cause smearing Select Normal or Fast print quality in the printer driver to reduce ink or use HP Premium Paper designed for inkjet printing of vivid color documents Check for excess ink buildup on the print cartridge An ink buildup problem can be solved by cleaning the cartridges See Cleaning the print cartridges The media has been exposed to a humid environment lf media has been exposed to a humid environment it may be difficult to achieve the correct dry time especially when printing with heavy color saturation Print on a fresh ream of media that has been stored in a cool dry place 6 18 Ink is not filling the text or graphics completely Check the print cartridges lf the print cartridge lights are on or blinking see Printer lights reference
7. e O stall Make sure your system is running properly and the printer is properly connected to your system Then resend the print job To check the system see the guidelines in Troubleshooting Power light off Resume light blinks Paper jam or paper motor stall e Clear the jammed paper see Clearing jams After clearing the jam press the Resume button to continue the print job e Ifno paper jam exists press the Resume button If this does not work turn off the printer and then turn it on again Then resend the print job Power and Resume lights blink together at same time Carriage stall e If there is a paper jam clear the jammed paper see Clearing jams After clearing the jam press the Resume button to continue the print job e f no paper jam exists press the Resume button If this does not work turn off the printer and then turn it on again Then resend the print job Power and Resume lights blink alternately Service station stall e If there is a paper jam clear the jammed paper see Clearing jams After clearing the jam press the Resume button to continue the print job e f no paper jam exists press the Resume button If this does not work turn off the printer and then turn it on again Then resend the print job ENWW ENWW All printer lights blink together Hardware error e Make sure there is no paper jam in the printer see Clearing
8. 2 11 sharing 2 8 O operating system requirements 10 2 P paper See media paper jams clearing 6 6 tips for avoiding 6 7 paper width guide 2 1 parallel port 2 2 PCL 3 10 1 photographs 4800 x 1200 optimized dpi 4 22 calibrating color 6 8 digital photography technologies 4 22 Exif Print 4 22 guidelines for printing 4 21 HP Digital Photography 4 11 HP photo imaging software 4 23 PhotoREt IV 4 21 PhotoREt printing 4 22 printing 4 21 printing borderless 4 24 six ink color printing 4 21 PhotoREt IV 4 21 posters printing 4 32 Power button 2 1 power input 2 2 Power light 2 1 power supply module 2 2 power saving mode 1 1 print cartridge cradle 2 1 print cartridge latch 2 1 print cartridge lights illustration 2 1 print cartridges aligning 3 5 5 4 cleaning 3 6 5 4 ink level display Macintosh 5 5 ink level display Windows 5 1 installing or replacing 3 2 maintaining and storing 3 8 Print Cartridge Protector 3 8 printing with a single print cartridge 3 9 warranty 9 3 print server external connecting 2 12 print speeds 10 1 printer display hardware information 5 2 language 10 1 memory 10 2 minimum margins 4 6 model number locating 9 2 printer driver features 4 11 printer lights reference 7 1 registering via Toolbox 5 2 resolution 10 1 serial number locating 9 2 smart software features 4 11 special features 1 1 specifications 10 1 printer driver changing current print settings 4 13 changing default pr
9. Before you load the paper adjust the paper guide to the size of paper you are printing by aligning it with the appropriate icon below the rear manual feed slot ii Insert a single sheet of paper print side up into the left side of the rear manual feed slot The printer grips the paper Se QD iii Press the Resume button to proceed with printing If you are printing more than one page press the Resume button after inserting each sheet of paper ENWW 4 15 Printing on various media types 4 16 e Use HP media for optimum print quality These media types are specifically designed to work with your printer See HP supplies and accessories for part numbers and ordering information e lf you are printing transparencies it is recommended to remove each transparency as it prints and set it aside to dry For Windows Load the print media see Loading media in the input tray Open the printer driver See Printing a document Click the Paper Quality tab Select the media type from the Type is drop down list Select the media size from the Size is drop down list Select the paper source from the Source is drop down list Change any other desired print settings and click OK on oOo A A N Print your document For Macintosh Load the print media see Loading media in the input tray Click File and then click Page Setup Select the media size Click File and then click Print a Ff N
10. Toolbox 5 5 HP Instant Support 1 2 5 2 9 1 HP media printing 4 16 HP PCL 3 10 1 HP photo imaging software 4 23 HP telephone support 9 2 hpshopping com 8 1 l I O interfaces 10 2 IBM OS 2 driver 2 15 Information tab Toolbox 5 2 ink volume control 4 12 input tray 4 7 input tray lock 2 1 input tray extendable 2 1 interfaces I O 10 2 iron on transfers printing 4 35 J jammed paper clearing 6 6 L labels printing 4 34 language printer 10 1 limited warranty statement 9 3 Linux driver 2 15 loading media front manual feed slot 4 14 input tray 4 7 rear manual feed slot 4 14 M Macintosh HP Inkjet Toolbox 5 5 system requirements 10 2 manual feed slot front illustration 2 1 printing 4 14 manual feed slot rear description 2 2 printing 4 14 margins minimum 4 6 media borderless printing 4 24 clearing jams 6 6 loading in input tray 4 7 loading transparencies 4 7 ordering supplies 8 1 printing on cards 4 19 ENWW ENWW printing on custom sized paper 4 17 printing on envelopes 4 18 printing on HP media 4 16 printing on transparencies 4 16 printing on various types 4 16 supported sizes 4 2 supported types 4 4 supported weights and capacities 4 5 tips for selecting and using 4 1 memory included 10 2 minimize margins 4 11 minimum margins 4 6 MS DOS printing 4 37 myPrintMileage accessing via Toolbox 5 2 description 5 3 website 5 3 N network printing adding network port 2 12 connecting
11. and online help tools for solving printer problems ENWW Using this guide This guide includes the following sections e Getting started Describes the printer parts and explains how to connect using a USB or a parallel cable how to install the printer software how to connect to a network and how to connect to an external print server e Using print cartridges and accessories Explains how to use the print cartridges and how to install the auto duplex unit e Printing and loading media Describes and illustrates how to load print media and explains how to print on various media types and sizes Explains six ink printing which enhances the print quality of photographs and how to use the borderless printing feature Also describes the printer driver features e Using the Toolbox Describes the features of the Toolbox such as ink level information print cartridge maintenance and links to troubleshooting instructions HP Instant Support and the myPrintMileage website which keeps track of printer usage information Also explains how to order printing supplies directly through the Toolbox e Troubleshooting Helps you solve common printer problems such as paper jams or software installation issues and printing problems such as borderless or photo printing problems e Printer lights reference Describes and illustrates printer light combinations what they indicate and what action to take if necessary e HP s
12. bookmark this site and connect to it using the bookmark the pages will not display the current information Instead connect to myPrintMileage as described above To enable myPrintMileage AutoSend 1 Onthe Printer Status tab in the Toolbox click the Preferences button 2 Select the Enable myPrintMileage AutoSend check box 3 Click OK You can disable the utility at any time through the Toolbox or the myPrintMileage icon on the Windows taskbar In order to use the myPrintMileage website and myPrintMileage AutoSend you must have the following e The Toolbox installed e An internet connection e The printer connected ENWW Printer Services tab ENWW The Printer Services tab provides utilities that help you maintain and test your printer You can align and clean your print cartridges or print a demo page Click this button TO Align Print Cartridges Clean Print Cartridges Calibrate Color Print a Demo Page Align the print cartridges See Aligning the print cartridges for more information Clean the print cartridges See Cleaning the print cartridges for more information Balance color tints on printed pages See Calibrating color for more information Send a demo page to the printer to verify that the printer is connected to the computer correctly and is working properly Using the HP Inkjet Toolbox Macintosh 9 9 For Mac OS 9 2 and OS X 10 1 and later the HP Inkjet T
13. manual feed slot and leave your regular media in the input tray See Printing with the front or rear manual feed slot To load media in the input tray 1 Raise the output tray If the output tray is extended close the tray 2 Press the input tray lock and extend the input tray If the small media guide is in its open position close it by moving it 90 degrees counterclockwise 3 Press the button on top of the paper width guide and slide the guide to the left to its outermost position 4 Insert up to 150 sheets of paper or a stack of media that does not exceed the height of the paper width guide print side down along the right side of the input tray until it stops Transparencies Insert up to 30 transparencies rough side down and the adhesive strip pointing forward along the right side of the input tray until it stops 5 Press the button on top of the paper width guide and slide the guide to the right until it stops at the edge of the media ENWW 4 7 4 8 6 Press the input tray lock and retract the tray until it stops at the edge of the media When 8 5 by 11 inch paper is loaded in the input tray the tray extension will close to the edge of the paper and leave a slight gap between the extension and the tray The tray extends further to accommodate larger sized media 7 Lower the output tray to its horizontal position 8 Extend the output tray if necessary ENWW Using the automatic paper type sensor E
14. manually see Printing with the front or rear manual feed slot 11 Ifyou printed on photo paper with a tear off tab remove the tab to make the document completely borderless ENWW 4 25 Printing on both sides duplexing 4 26 Guidelines for printing on both sides of the paper see Understanding specifications for supported media for sizes and types of media supported by the auto duplex unit For unsupported media types print on both sides manually Increasing the dry time may prevent ink smudges when printing on both sides For Windows adjust the ink dry time by selecting Advanced Features from the Basics tab in the printer driver For Macintosh adjust the ink dry time by selecting the Ink tab in the Paper Type Quality panel For best results do not print on paper heavier than 135 g m 36 Ib bond on both sides of labels or transparencies or on both sides of pages that are covered densely with ink Jams may occur when using these types of media for printing on both sides and damage to the printer may occur when printing on both sides of labels ENWW Performing manual duplexing You can print on both sides of a sheet of paper by manually turning the paper over and feeding it into the printer again y Manual duplexing is available when the printer is connected directly to your system and is not shared on a network For Windows Load the appropriate paper see Loading media in the input tray
15. more colors of ink Check the print cartridge ink levels e Windows See Using the Toolbox e Macintosh See Displaying the HP Inkjet Toolbox Replace any low or empty print cartridges see Installing or replacing the print cartridges and then print again If you have the color and photo print cartridges installed and the color does not print out as expected or there is a tinge of color in gray shades calibrate the color See Calibrating color Whenever print quality deteriorates it is a good idea to clean the print cartridges See Cleaning the print cartridges If you are printing with only one print cartridge see Printing with a single print cartridge Check the color print settings If colors are printing in shades of gray or black and white check the color print settings e Windows Open the printer driver see Printing a document click the Color tab and make sure the grayscale and black and white options in the Color Options area are not selected e Mac OS 9 1 x and 9 2 x Click File and then click Print Open the Color panel click the Image drop down list and make sure Grayscale is not selected e Mac OS X 10 1 and later Click File and then click Print Open the Paper Type Quality panel and click the Paper tab Click the Color drop down list and make sure Grayscale is not selected If the hue or tone of color is shifted the wrong setting may be selected in the printe
16. of paper automatically when the auto duplex unit is installed on the printer gt p The auto duplex unit is a standard part in the hp deskjet 9670 It may be purchased separately in some countries regions see HP supplies and accessories For instructions on printing with the auto duplex unit see Printing on both sides duplexing Installing the auto duplex unit 1 Remove the rear access panel by pushing the release buttons towards each other and pulling the rear access panel out of the printer 2 Insert the auto duplex unit straight into the back of the printer until both sides snap into place y Do not press the buttons on either side of the auto duplex unit when installing it Use these buttons only for removing the auto duplex unit from the printer 3 1 ENWW Using the print cartridges Installing or replacing the print cartridges Use only the specified print cartridges See HP supplies and accessories for part numbers and ordering information For four ink color printing install the black and the color print cartridges For six ink color printing install the photo and the color print cartridges to enhance the print quality of photographs See Printing with six ink color To install or replace a print cartridge 1 Turn on the printer and open the top cover The print cartridge carriage moves to the middle of the printer Only remove or install print cartridges when the print cartri
17. of resources available to you for the support and maintenance of your printer Or ask for assistance from your local HP Customer Care Center ENWW 1 2 Accessibility 1 3 Your printer provides a number of features that make it accessible for people with disabilities Visual The printer software is accessible for users with visual impairments or low vision through the use of Windows accessibility options and features It also supports most assistive technology such as screen readers Braille readers and voice to text applications For users who are color blind the printer has simple text or icon labels that convey the appropriate action Mobility For users with mobility impairments the printer software functions can be executed through keyboard commands The software also supports Windows accessibility options such as StickyKeys ToggleKeys FilterKeys and MouseKeys The printer doors buttons paper trays and paper width guides can be operated by users with limited strength and reach For example the paper width guide can be easily adjusted by applying slight pressure and sliding it left or right Support For more details about the accessibility of this product and HP s commitment to product accessibility e Visit HP s Web site at http www hp com accessibility e E mail HP at accessibility hp com ENWW P Getting started Understanding the printer parts and functions ENWW Front view N O a A WO N
18. operate this equipment NOTE This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help Power cord statement The power cord cannot be repaired If it is defective it should be discarded or returned to the supplier ENWW A 1 LEDs classification CLASS 1 LED PRODUCT LED KLASSE 1 APPARECCHIO LED DI CLASSE 1 PRODUCT CLASY 1 Z DIODAMI EWHECYCMILED Appareil a Diode Electriuminescente de Classe 1 ZARIZENI LED TRIY 1 KLASS 1 LED APPARAT LUO
19. p e Use only paper labels that are designed specifically for your printer e Use only full sheets of labels e Verify that the labels are not sticky wrinkled or pulling away from the protective backing e Do not use plastic or clear labels The ink will not dry on these labels e Input tray capacity Up to 20 continuous sheets For Windows 1 Fan the edges of the label sheets to separate them and then align the label edges Load up to 20 label sheets label side down in the input tray see Loading media in the input tray Open the printer driver See Printing a document Select A4 or US Letter paper size select Automatic or the appropriate paper type Ensure the option to print on both sides is cleared Change any other desired print settings and click OK oN O A A O Print your document For Macintosh 1 Fan the edges of the label sheets to separate them and then align the label edges Load up to 20 label sheets label side down in the input tray see Loading media in the input tray Click File and then click Page Setup Select A4 or US Letter paper size Click File and then click Print Open the Paper Type Quality panel Select Automatic or the appropriate paper type N O A A O Change any other desired print settings and click OK or Print 4 34 ENWW Printing iron on transfers y e Use HP iron on t shirt transfer paper for great results e When printing a mirror image the t
20. printing the image For Windows 1 nN O Oo A N ee 10 11 12 13 14 4 24 Load the appropriate paper e lf you are printing one or just a few sheets you can use the front or rear manual feed slot If so continue with the steps below and load the paper in a later step e lf you are using the input tray see Loading media in the input tray Open the file you wish to print Open the printer driver see Printing a document Click the Paper Quality tab Select the paper size from the Size is drop down list Select the Borderless Printing check box Select the paper source from the Source is drop down list If you are printing on thick or photo paper select the manual feed option Select the paper type from the Type is drop down list Do not select Automatic Select the Borderless Auto Fit check box to automatically resize the image to print without a border If you are printing photos select Best from the Print Quality drop down list Alternatively select Maximum dpi which provides up to 4800 x 1200 optimized dpi for optimum print quality Up to 4800 x 1200 optimized dpi for color printing and 1200 input dpi This setting will temporarily use a large amount of hard disk space 400 MB or more and will print slower Photo cartridge if present further enhances the print quality Change any other desired print settings and click OK Print your document If you are using the front or r
21. program and wish to do so later see Sharing the printer on a locally shared network Windows 2 7 Sharing the printer on a locally shared network Windows In a locally shared network the printer is connected directly to the USB or parallel port of a selected computer Known as the server and is shared by other computers clients Use this configuration only in small groups or when usage is low When many users print to the shared printer this will slow down the server You can share the printer on a locally shared network when The computer connected to the printer is running Windows The printer will be shared with other Windows users To share a printer connected to your computer the server 1 l 2 8 Click Start point to Settings and then click Printers Windows NT 4 0 98 Me and 2000 or Printers and Faxes Windows XP If Printers and Faxes is not found on the Start menu in Windows XP click Start click Control Panel and then click Printers and Faxes In the Printers folder right click the printer icon and then click Properties On the Sharing tab select the share the printer option and give the printer a share name Optional lf you are sharing the printer with users of other versions of Windows click Additional Drivers to install their drivers as a convenience to those users This step requires you to have the Starter CD in your CD ROM drive When sharing a locally conne
22. repair or replace the product at HP s option If HP is unable to repair or replace as applicable a defective product which is covered by HP s warranty HP shall within a reasonable time after being notified of the defect refund the purchase price for the product HP shall have no obligation to repair replace or refund until the customer returns the defective product to HP Any replacement product may be either new or like new provided that it has functionality at least equal to that of the product being replaced HP products may contain remanufactured parts components or materials equivalent to new in performance HP s Limited Warranty Statement is valid in any country region where the covered HP product is distributed by HP Contracts for additional warranty services such as on site service are available from any authorized HP service facility in countries regions where the product is distributed by HP or by an authorized importer 1 year Limitations of Warranty TO THE EXTENT ALLOWED BY LOCAL LAW NEITHER HP NOR ITS THIRD PARTY SUPPLIERS MAKES ANY OTHER WARRANTY OR CONDITION OF ANY KIND WHETHER EXPRESS OR IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE Limitations of Liability 1 To the extent allowed by local law the remedies provided in this Warranty Statement are the customer s sole and exclusive remedies 2 TO THE EXTENT ALLOWED BY L
23. shared printer try the following suggestions e lf the Resume button is blinking press it and wait a few seconds for printing to start e f printing does not resume open the printer s top cover and check for a paper jam See Clearing jams e Make sure the printer is turned on and the top cover is closed e Make sure the rear access panel or auto duplex unit is correctly installed and locked into place e Make sure the print cartridges are properly installed see Installing or replacing the print cartridges and that media is properly loaded in the printer see Loading media in the input tray e Make sure the network cable and the printer cable connections are firmly in place e Try printing a demo page to see if the printer is set up correctly Make sure the printer is turned on press and hold the Power button press the Resume button once and then release the Power button The printer prints a demo page f Sharing the printer in mixed Macintosh and PC networking environments is not recommended After checking the printer try to print a document from another client over the network If the document was sent from another client and printed successfully your system settings are probably not configured properly to use this printer Check with your system administrator to solve the problem lf the document did not print successfully from another client print a demo page 1 Connect the printer to a PC that is ru
24. the Color tab e Mac OS 9 1 x and 9 2 x Click File and then click Print Open the Color panel e Mac OS X 10 1 and later Click File and then click Print Open the Paper Type Quality panel and check the color options Adjust the color tone sliders If the colors are too yellow move the color tone slider towards Cooler If the colors are too blue move the color tone slider towards Warmer Reprint the photograph 6 23 Resolving borderless printing problems 6 24 Check the print settings 1 Open the printer driver see Printing a document 2 From the Paper Quality tab Windows or the Paper Type Quality panel Macintosh check the following settings e Verify that the paper size specified in the driver matches the size of the paper loaded in the input tray e Select the appropriate paper type Streaks appear in a light portion of a printout If streaks appear in a light portion approximately 2 5 inches from one of the long edges of a photograph try the following e Install a photo print cartridge see Installing or replacing the print cartridges e Clean the print cartridges see Cleaning the print cartridges Image is printed at an angle If paper is twisting as it feeds or margins appear crooked make sure the paper width guide and tray extension fit against the edges of the paper Printing with a single print cartridge To do borderless printing with a single print cartridge the colo
25. trim the edges of the sheets then tape the sheets together 4 32 ENWW Printing banners You can print large images and bold oversized fonts on continuous feeds of paper e Use HP banner paper for great results e Remove any perforated strips from the banner paper before loading it in the input tray e Input tray capacity up to 20 continuous sheets For Windows 1 Load the appropriate media see Loading media in the input tray Make sure the unattached edge is on top of the paper stack pointing towards the printer 2 If your software program includes a banner printing feature follow the instructions provided with the software program Otherwise follow the instructions below Open the printer driver See Printing a document Click the Paper Quality tab Select HP Banner Paper from the Type is drop down list Change any other desired print settings and click OK ND A A OQ Print your document For Macintosh 1 Load the appropriate media see Loading media in the input tray Make sure the unattached edge is on top of the paper stack pointing towards the printer 2 Ifyour software program includes a banner printing feature follow the instructions provided with the software program Otherwise follow the instructions below Click File and then click Page Setup Select the correct banner paper size Change any other desired print settings and click OK or Print ENWW 4 33 Printing labels gt
26. 0 series 5 Follow the onscreen instructions to remove the printer software e lf you are using Windows NT 4 0 Windows 2000 or Windows XP you must have administrator privileges to uninstall the printer software e lf the software was not successfully uninstalled or the Uninstaller could not be found restart the system and run the scrubber utility from the Starter CD For Windows 98 and Windows Me use the scrub9x exe file located in the Utils Scrubber Win9x_Me folder For Windows 2000 and Windows XP use the scrub2k exe file located in the Utils Scrubber Win2k_XP folder This utility does not remove non driver components from the computer such as the Toolbox Repeat the whole installation process again after this is done For Macintosh 4 If you have not restarted the computer since installing the software restart the computer y If you do not restart the computer before you uninstall the software some files will not be removed from your computer when you run the Uninstall option 2 Insert the Starter CD into your CD ROM drive and double click the CD icon on the desktop Double click the installer icon and follow the onscreen instructions When the Main Installation dialog box appears select Uninstall from the drop down list located in the upper left part of the dialog box 5 Follow the onscreen instructions to remove the printer software 2 14 ENWW Customizing the printer software setup program The Starter CD conta
27. 00 Hanover Street Palo Alto CA 94304 USA Phone 415 857 1501 ENWW A 3 Index Numerics 4800 x 1200 optimized dpi 4 21 4 22 4 24 A accessibility 1 3 accessories ordering information 8 1 warranty 9 3 auto duplex unit advantages of using 4 28 installing 3 1 parts and description 2 3 removing 3 1 troubleshooting 6 27 using 4 28 automatic paper type sensor 4 9 auto on printing 1 1 B banners printing 4 33 booklet printing 4 30 borderless printing description 4 11 printing 4 24 troubleshooting 6 24 C calibrating color 6 8 Cancel button 2 1 4 36 cancelling print job 4 36 cards printing 4 19 color calibration 6 8 color problems troubleshooting 6 21 ColorSmart Ill 4 21 customer support 9 1 custom sized paper printing 4 17 D declaration of conformity A 3 demo page printing 5 4 6 3 diagnostic page printing 6 3 dimensions printer 10 2 duplexing See printing E envelopes printing 4 18 environmental specifications 10 2 error messages displaying via Toolbox 5 1 Exif Print 4 22 extendable input tray 2 1 extendable output tray 2 1 external print server connecting 2 12 F FCC statement A 1 fonts included 10 1 front manual feed slot illustration 2 1 printing 4 14 G Getting Started Guide 1 2 H help customer support 9 1 HP Instant Support 9 1 HP telephone support 9 2 Toolbox 5 1 9 1 website 9 1 HP Deskjet Control Panel for DOS 2 15 4 37 HP Digital Photography 4 11 HP Inkjet
28. 11 by 17 inches 279 by 432 mm ENWW ENWW Media size Input tray Frontmanual Rear manual Auto duplex feed slot feed slot unit e Borderless Photo 8 by 10 inches 203 2 by 254 mm Y e Borderless Photo 8 5 by 11 inches 216 by 279 mm e Borderless A4 8 3 by 11 7 inches 210 by 297 mm e Borderless Tabloid 11 by 17 inches 279 by 432 mm e Borderless A3 11 7 by 16 5 inches 297 by 420 mm Y Y e A6 card 4 13 by 5 83 inches 105 by 148 5 mm Y e Index card 4 by 6 inches 101 6 by 152 4 mm e Photo 4 by 6 inches 101 6 by 152 4 mm e Photo with tab 4 by 6 inches 101 6 by 152 4 mm e A2 Envelope 4 37 by 5 75 inches 111 by 146 mm e C6 Envelope 4 5 by 6 4 inches 114 by 162 mm e HP Greeting Card Envelope 4 38 by 6 inches 111 3 by 152 4 mm e Borderless Photo 4 by 6 inches 101 6 by 152 4 mm e Borderless Photo with tab 4 by 6 inches 101 6 by 152 4 mm e Borderless Photo 5 by 7 inches 127 by 177 8 mm e Borderless A6 card 4 13 by 5 83 inches 105 by 148 5 mm e Custom size media between 3 54 to 13 inches wide and 5 75 Y to 50 inches long 89 9 to 330 2 mm wide and 146 05 to 1 270 mm long 4 3 Understanding supported media types The following table lists the types of media you can use Media type Input tray and front and rear manual feed slots Manual Auto Maximum dpi duplex duplex 4800 x 1200 optimized dpi Borderless printing Plain
29. 119P b printer model such as HP Deskjet 9600 series HP Business Inkjet 2600 2 Check the operating system you are using for example Windows 98 SE If the printer is connected to the network check the network operating system for example Windows NT Server 4 0 Note how the printer is connected to your system for example parallel USB or network Obtain the printer driver and version number of the printer software for example HP Deskjet 9600 series PCL 3 version 1 0 Click Start point to Settings and then click Printers Windows NT 4 0 98 Me and 2000 or Printers and Faxes Windows XP If Printers and Faxes is not found on the Start menu in Windows XP click Start click Control Panel and then click Printers and Faxes ii Right click the printer icon and select Properties Click the About tab and write down the version number i 6 If you have a problem printing from a particular application note the application and version number 9 2 Hewlett Packard Limited Warranty Statement HP product Duration of Limited Warranty Software 90 days Accessories 90 days Print cartridges Until the HP print cartridge has been depleted of HP ink or until the end of warranty date printed on the HP print cartridge whichever occurs first Printer peripheral hardware see below for details Extent of Limited Warranty 1 10 9 3 Hewlett Packard warrants to the end user customer that the HP p
30. 2 x Select the custom size option from the media size drop down list Mac OS X 10 1 and later Select the custom size option from the Settings drop down list 4 Click New and then type values for the width and height Select the custom paper size just created Change any other desired print settings and click OK or Print ENWW 4 17 Printing on envelopes 4 18 z If you are printing one or just a few envelopes you can use the front manual feed slot See Printing with the front or rear manual feed slot Avoid using envelopes that have clasps or windows have thick irregular or curled edges are shiny or embossed or are wrinkled torn or otherwise damaged Raise the output tray and remove any media from the input tray Insert up to 15 envelopes along the right side of the input tray with the flaps facing up and to the right until they stop Open the small media guide by moving it 90 degrees clockwise from start to end position Press the button on top of the paper width guide and slide the guide to the right until it stops at the edge of the envelopes Press the input tray lock and retract the tray until the small media guide stops at the edge of the envelopes Lower the output tray For Windows Open the printer driver see Printing a document ii Click the Paper Quality tab iii Select the envelope size from the Size is drop down list iv Change any other desired print settings and clic
31. 300 MHz 128 MB RAM 200 MB hard disk space Mac OS 9 1 and later iMac 333 MHz or G3 350 MHz 64 MB RAM Mac OS X 10 1 and later G4 800 MHz 256 MB RAM Internet Explorer 5 0 or later Warranty 1 year limited warranty Product Certifications Safety Certifications CCC S amp E China CSA Canada PSB Singapore UL USA NOM NYCE Mexico TUV GS Germany K Mark Korea CE European Union B Mark Poland IRAM S Mark Argentina EMC Certifications FCC Title 47 CFR Part 15 Class B USA CTICK Australia and New Zealand MIC Mark Korea CE European Union BSMI Taiwan GOST Russia ICES Canada VCCI Japan ENWW A Regulatory information FCC statement The U S Federal Communications Commission in 47 cfr 15 105 has specified that the following notices be brought to the attention of users of this product This device complies with part 15 of the FCC rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Shielded cables Use of a shielded data cable is required to comply with the Class B limits of Part 15 of the FCC Rules Pursuant to Part 15 21 of the FCC Rules any changes or modifications to this equipment not expressly approved by the Hewlett Packard Company may cause harmful interference and void the FCC authorization to
32. 9 mm 0 75 inches or up to 150 sheets plain paper up to 15 envelopes up to 60 cards up to 30 transparencies or labels photo media Input tray Front manual feed slot Up to 10 sheets plain paper up to 5 envelopes or cards up to 8 transparencies photo media Rear manual feed slot Single sheet thick media up to 0 3 mm envelopes cards transparencies labels Auto duplex unit 13 by 19 inches 11 by 17 inches Legal Letter Executive A3 A3 A4 and B5 JIS Does not support banners index cards envelopes or custom sizes smaller than B5 JIS or larger than 13 by 19 inches A3 Output tray capacity Upto 75 sheets 10 1 Recommended Media Weight Paper 65 to 135 g m 17 to 36 Ib bond using input tray or front manual feed slot and up to 280 g m 74 Ib bond using rear manual feed slot Envelopes 75 to 90 g m 20 to 24 Ib bond Cards 110 to 200 g m 110 Ib index using rear manual feed slot I O Interface IEEE 1284 Centronics parallel compatible Universal serial bus Windows 98 and USB connect Macintosh Printer Memory 16 MB of built in RAM Dimensions hp deskjet 9650 9680 591 5 mm 23 3 inches width by 176 72 mm 6 96 inches height by 378 85 mm 14 92 inches depth With input tray fully extended 591 85 mm 23 3 inches depth hp deskjet 9670 With auto duplex unit 469 35 mm 18 48 inches depth With auto duplex unit and input t
33. A print cartridge may be low or out of ink Check the print cartridge ink levels e Windows See Using the Toolbox e Macintosh See Displaying the HP Inkjet Toolbox Replace any low or empty print cartridges see Installing or replacing the print cartridges and then print again The print cartridges may have poor contact Try removing and then reinstalling the print cartridges making sure to snap them firmly into place see Installing or replacing the print cartridges To clean the electrical contacts see Cleaning the print cartridges If you are printing with only one print cartridge see Printing with a single print cartridge Whenever print quality deteriorates it is a good idea to clean the print cartridges See Cleaning the print cartridges Check that all the lines on the test page are connected and printed properly If the lines are broken your print cartridge is probably out of ink Replace your print cartridge with a new one see Installing or replacing the print cartridges See HP Supplies and accessories for replacement information Check the paper type Some paper types are not suitable for use with your printer See Selecting print media for tips on using print media Check the print quality setting The Fast options use less ink and print at a faster rate which is good for printing drafts To achieve a better colored printout select Normal Best or Maxim
34. C1825A HP Everyday Inkjet Paper US Letter 400 sheets 8 5 by 11 inches HPD400 HP Premium Inkjet Paper A3 100 sheets 297 by 420 mm C1856A US B size 100 sheets 11 by 17 inches C1855A A4 200 sheets 210 by 297 mm 51634Z US Letter 200 sheets 8 5 by 11 inches 51634Y HP Color Inkjet Paper US Letter 500 sheets 8 5 by 11 inches HPK115 HP Everyday Copy amp Print Paper US Letter 400 sheets 8 5 by 11 inches HPA400 US Letter 500 sheets 8 5 by 11 inches HPA500 US Letter 500 sheets 8 5 by 11 inches HPA51 B7380 HP Photo Paper US Letter 50 sheets 8 5 by 11 inches Q1785A 60 sheets 4 by 6 inches C7893A Glossy 20 sheets 4 by 6 inches C7890A Glossy A4 25 sheets 210 by 297 mm Q5437A Glossy A4 50 sheets 210 by 297 mm C7897A US Letter 60 sheets 8 5 by 11 inches C1846A 8 3 HP Everyday Photo Paper Semi gloss A4 100 sheets 210 by 297 mm Q2510A Semi gloss A4 100 sheets 210 by 297 mm Q2511A semi gloss A4 25 sheets 210 by 297 mm C7006A Semi gloss US Letter 100 sheets 8 5 by 11 inches Q2509A semi gloss US Letter 25 sheets 8 5 by 11 inches C6983A Semi gloss US Letter 75 sheets 8 5 by 11 inches Q1976A HP Premium Photo Paper Glossy A3 20 sheets 297 by 420 mm C6059A Glossy US B size 20 sheets 11 by 17 inches C6058A Glossy 20 sheets 10 by 15 cm Q1991A Glossy 20 sheets 4 by 6 inches Q1988A Glossy A4 15 sheets 210 by 297 mm C6040A Glossy US Letter 15 sheets 8 5 by 11 inches C6039A G
35. For network printing you can share the printer in these ways Windows You can use a simple form of networking known as locally shared networking if you use a USB cable or parallel cable to connect the printer to a computer running Windows Using this method you can share the printer with other Windows users See Connecting directly using a USB or parallel cable Windows and Sharing the printer on a locally shared network Windows e You can do peer to peer networking via an optional HP external print server See Connecting to a network For information on purchasing HP accessories see HP supplies and accessories Macintosh e You can use a simple form of networking known as locally shared networking if you use a USB cable to connect the printer to a computer running a Mac OS Using this method you can share the printer with other Mac OS users See Connecting directly using a USB cable Mac OS ENWW Connecting directly using a USB or parallel cable Windows In the Windows environment you can connect directly using either a USB or a parallel cable Do not connect a USB and a parallel cable to the printer at the same time during installation USB connection e You can use a USB cable to connect the printer to the computer if the computer has a USB port and is running Microsoft Windows 98 Me 2000 or XP Windows NT 4 0 does not support USB If your computer does not meet these specifica
36. GG Bah eet er oad coeds Go A 1 3 Getting started Understanding the printer parts and functions 2 1 FONE AN ie de 2 1 DAC MIE a dd r a e ae a rE 2 2 Auto duplex Unit 0 nee eee eee teen ene 2 3 Connecting the printer n naana aaaea ene nee teens 2 4 Connecting directly using a USB or parallel cable Windows 2 5 To complete a software first installation recommended 2 6 To complete a hardware first installation 2 7 Sharing the printer on a locally shared network Windows 2 8 To share a printer connected to your computer the server 2 8 To use a printer connected to another computer clients 2 9 Connecting directly using a USB cable Mac OS 2 10 To share the printer on a peer to peer network Mac OS 2 10 Connecting to a network 2 11 To install the printer driver on the PC or server Windows 2 11 To install the printer driver on a client 2 12 To add a network port to the printer 2 12 Connecting to a network Mac OS 2 13 Uninstalling the printer software 2 14 Customizing the printer software setup program 2 15 Installing oth
37. Insert the print cartridge at a slight angle into the protector and snap it securely in place 2 Toremove the print cartridge from the protector press down and back on the tab inside the protector to release the print cartridge and then remove the print cartridge x 3 8 Printing with a single print cartridge If one of the print cartridges runs out of ink before you can replace it you can still print with a single print cartridge e lf you do not have a replacement black print cartridge available you can remove the black print cartridge and print with only the color print cartridge e lf you do not have a replacement color print cartridge available you can remove the color print cartridge and print with only the black or photo print cartridge Documents will print in grayscale e lf you do not have a replacement photo print cartridge available you can remove the photo print cartridge and print with only the color print cartridge Printing from one print cartridge rather than two may be slower and the print quality may be affected It is recommended to print with both print cartridges For borderless printing the color print cartridge must be installed ENWW Printing and loading media Selecting print media Your printer is designed to print on a variety of media types such as plain paper photo paper envelopes and transparencies and sizes The printer works well with most office paper types and provides the be
38. KAN 1 LED Energy consumption lush Energy Star is a US registered service mark of United States Environmental Protection Agency EMI statement Korea atea GHA 717 9 77S NFR Az HAAS BE FEA FAAI AAE HE LE J44 AE VPC EMI statement Japan CORE FHUBRESERRERE MARS CVCC I DRE BOC VFABRRMNBECT CORES RERRCEATSCe AAM ELTUETA COR EN TA eT LEY a L AERBISIH LT SAetnoceeBRss FRIOTFCeEMBHVET EX RL MER BIC fE gt CIEL UE YRUAEL TR SL Declaration of Conformity statement Normes de s curit Canada This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus set out in the Canadian ICES 003 Le pr sent appareil num rique n met pas de bruits radio lectriques d passant les limites applicables aux appareils num riques de Classe B prescrites dans la r glement sur le brouillage radio lectrique dict par le NMB 003 du Canada Regulatory model number For regulatory identification purposes your product is assigned a Regulatory Model Number The Regulatory Model Number for your product is SNPRC 0304 This regulatory number should not be confused with the marketing name e g HP Deskjet 9600 series or product numbers e g C8137A C8138A or C8139A A 2 ENWW DECLARATION OF CONFORMITY according to ISO IEC Guide 22 and EN 45014 Manufacturer s Name Hewlett Packard Singapore Pte Ltd Manufacturer s Address Imaging and Printing Manufacturing Oper
39. Make sure the media type and size selected in the printer driver are supported by the auto duplex unit See Understanding specifications for supported media e Binding margin is in the wrong place 1 Open the printer driver see Printing a document 2 Doone of the following e Windows Select the Finishing tab e Mac OS 9 1 x and 9 2 x Open the Layout panel e Mac OS X 10 1 and later Open the Two Sided Printing panel 3 Do one of the following e Windows Select Flip Pages Up for binding along the top tablet binding Choose a booklet layout from the Booklet Layout is drop down list for binding along the side book binding e Macintosh Select the desired binding orientation by clicking the appropriate icon See Printing on both sides duplexing for more information e Paper size changes when the print on both sides option is selected Make sure the paper size is supported by the auto duplex unit and make sure the media type and size selected in the printer driver are supported by the auto duplex unit See Understanding specifications for supported media ENWW 6 27 Resolving network printing problems If you are using an HP Jetdirect external print server print its configuration page to check the operation of the print server and to verify network configuration settings Please refer to the Jetdirect Administrator s Guide that comes with the print server If you are having difficulties printing to a
40. NWW The automatic paper type sensor automatically selects the print settings appropriate for the media in the printer particularly when used with HP media The sensor scans the first page of a document selects the media type and the most suitable print quality for your document and then prints the document When printing with higher quality media it is recommended that you select the specific paper type in the printer driver Do not place the printer in direct sunlight Direct sunlight can interfere with the automatic paper type sensor If you want to set the automatic paper type sensor as your default setting see Changing default print settings For Windows 1 2 3 4 Open the printer driver See Printing a document Click the Paper Quality tab Select Automatic from the Type is drop down list Change any other desired print settings and click OK For Macintosh 1 2 3 Click File and then click Print Open the Paper Type Quality panel Mac OS 9 1 x and 9 2 x e Select Automatic from Paper Type Mac OS X 10 1 and later i Click the Paper tab ii Select Automatic from the Paper type drop down list Change any other desired print settings and click OK or Print 4 9 Changing default print settings 4 10 You can change the default print settings in the printer driver The default print settings apply to all documents printed by the printer If you do not wish to change the default print se
41. OCAL LAW EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THIS WARRANTY STATEMENT IN NO EVENT SHALL HP OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR DIRECT INDIRECT SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES WHETHER BASED ON CONTRACT TORT OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY OF SUCH DAMAGES Local Law 1 This Warranty Statement gives the customer specific legal rights The customer may also have other rights which vary from state to state in the United States from province to province in Canada and from country region to country region elsewhere in the world 2 To the extent that this Warranty Statement is inconsistent with local law this Warranty Statement shall be deemed modified to be consistent with such local law Under such local law certain disclaimers and limitations of this Warranty Statement may not apply to the customer For example some states in the United States as well as some governments outside the United States including provinces in Canada may a Preclude the disclaimers and limitations in this Warranty Statement from limiting the statutory rights of a customer e g the United Kingdom b Otherwise restrict the ability of a manufacturer to enforce such disclaimers or limitations or C Grant the customer additional warranty rights specify the duration of implied warranties which the manufacturer cannot disclaim or allow limitations on the duration of implied warrantie
42. One at a time thick media up to feed slot cards 74 Ib bond 0 3 mm Transparencies or One at a time labels Auto duplex Paper Up to 135 g m unit Does not support 36 Ib bond banners index cards or envelopes Output tray Up to 75 sheets 4 5 4 6 Setting minimum margins The document margins must match or exceed these minimum margin settings in portrait orientation Media Left and right Top margin Bottom margins margin Letter Tabloid A4 A3 A5 B4 B5 Statement 3 1 mm 1 8mm 11 7 mm Executive Legal Super B A3 Cards Envelopes 0 12 inch 0 07 inch 0 46 inch Photo 4 by 6 inches 101 6 by 152 4 mm 3 2 mm 3 2 mm 3 2 mm 0 13 inch 0 13 inch 0 13 inch Photo with tab 4 by 6 inches 101 6 by 152 4 mm 3 2 mm 3 2 mm 3 0 mm 0 13 inch 0 13 inch 0 12 inch Banner 3 1 mm 0 mm 0 mm 0 12 inch 0 inch 0 inch Custom sized media 6 4 mm 1 8 mm 11 7 mm 0 25 inch 0 07 inch 0 46 inch ENWW Loading media in the input tray This section explains how to load plain paper and standard media sizes and types into the input tray y e Ifyou are printing on thick or photo paper you can use the rear manual feed slot See Printing with the front or rear manual feed slot e fyou are printing cards or envelopes see Printing on cards and smaller sized media and Printing on envelopes e Ifyou are printing one or just a few envelopes or sheets of paper you can use the front
43. Open the printer driver see Printing a document Click the Finishing tab Select the Print on Both Sides check box and ensure Use Auto Duplex Unit is cleared Select Flip Pages Up to change the page orientation if desired Choose a booklet layout from the Booklet Layout is drop down list if desired Change any other desired print settings and click OK Print your document CON O a A WO N Follow the onscreen instructions to complete the printing After one side of the page is printed you need to reload the paper to print on the other side For Macintosh Mac OS 9 1 x and 9 2 x Load the appropriate paper see Loading media in the input tray Click File and then click Print Open the Layout panel Select Print Both Sides and then select Manual if the auto duplex unit is installed Select the desired binding orientation by clicking the appropriate icon Change any other desired print settings and click OK or Print ND a A Q N Follow the onscreen instructions to complete the printing After one side of the page is printed you need to reload the paper to print on the other side ENWW 4 27 4 28 Performing auto duplexing You can print on both sides of a sheet of paper automatically when the auto duplex unit is installed on the printer see Installing the auto duplex unit e The auto duplex unit is a standard part in the hp deskjet 9670 It may be purchased separately in some countrie
44. Quality tab iii Select the manual feed option from the Source is drop down list iv Change any other desired print settings and click OK v Print your document For Macintosh Click File and then click Page Setup ii Select the media size ili Click File and then click Print iv Mac OS 9 1 x and 9 2 x In the General panel select the manual feed option from the Paper Source drop down list v Open the Paper Type Quality panel vi Mac OS 9 1 x and 9 2 x Select the media group from the Category drop down list and media type from the Paper Type drop down list Mac OS X 10 1 and later Click the Paper tab and select the media type and source vii Change any other desired print settings and click OK or Print 2 When the Resume light blinks do the following 4 14 ENWW Front manual feed slot y If there are any printouts on the output tray remove them before using the front manual feed Slot Extend the output tray ii Slide the paper guide to the left to its outermost position iii Insert up to 10 sheets of paper or 5 cards or envelopes print side down into the right side of the slot until the media stops Insert envelopes with the flaps facing up and to the right iv Slide the paper guide to the right until it stops at the edge of the paper v Press the Resume button to proceed with printing To resume printing from the input tray remove the paper from the front manual feed slot Rear manual feed slot
45. Setup ii Select the size of the cards For instructions on printing custom sized cards see Printing on custom sized paper iii Click File and then click Print iv Open the Paper Type Quality panel v Mac OS 9 1 x and 9 2 x Select the media group and type Mac OS X 10 1 and later Click the Paper tab and select the media type and source vi Change any other desired print settings and click OK or Print gt p If you wish to print to the edge of the cards see Printing borderless ENWW Printing digital photographs ENWW Printing with six ink color Your printer can print with six ink color to enhance the quality of printed photographs To do six ink color printing a photo and a color print cartridge must be installed together To replace the black print cartridge with the photo print cartridge see Installing or replacing the print cartridges After you install a new print cartridge the printer will automatically align the print cartridges and use one sheet of paper to print an alignment page If you have higher quality photo media loaded in the input tray you may want to load a sheet of plain paper before installing the new print cartridge Guidelines for printing photographs For the best results when printing photographs and images choose Best mode and select an HP photo paper in the printer driver Best mode uses HP s unique PhotoREt IV color layering technology and ColorSmart III color optimization techn
46. a U S trademark of Apple Computer Inc UNIX is a registered trademark of the Open Group Safety Information Always follow basic safety precautions when using this product to reduce risk of injury from fire or electric shock 1 Read and understand all instructions in the documentation that comes with the printer 2 Use only a grounded electrical outlet when connecting this product to a power source If you do not know whether the outlet is grounded check with a qualified electrician 3 Observe all warnings and instructions marked on the product 4 Unplug this product from wall outlets before cleaning 5 Do not install or use this product near water or when you are wet 6 Installthe product securely on a stable surface 7 Install the product ina protected location where no one can step on or trip over the line cord and the line cord cannot be damaged 8 lfthe product does not operate normally see Troubleshooting 9 There are no user serviceable parts inside Refer servicing to qualified service personnel ENWW Contents Welcome Special features 1 ee eee eee eee ene 1 1 DISAIS QUE a de co oo 1 2 Getting more information 1 2 ACC COSSIO a ans a habbo oui re be tot oo 1 3 NS boot bebe 1 3 MODIY 220 ceceene ous ooeutdeet nee esnneneeeaudeeeae aes Soneeduedsucee 1 3 SL 0 210 sce Gaeta courte hen pew Uae Goh acet lean E B Ges pew
47. appear on each sheet of paper from the Pages Per Sheet drop down list 6 Change any other desired print settings and click OK or Print 4 29 Printing booklets Booklet printing automatically arranges and resizes the pages of a document so when the document is folded into a booklet the page order is correct y Manual duplexing is available when the printer is connected directly to your system and is not shared on a network Performing manual booklet printing For Windows 1 2 3 4 or Load the appropriate paper see Loading media in the input tray Open the printer driver see Printing a document Click the Finishing tab Select the Print on Both Sides check box and ensure that Use Auto Duplex Unit is cleared Select a binding option in the Booklet Layout is drop down list Do one of the following e To leave every other page of the booklet blank select Print on One Side e To print on all pages in the booklet clear the Print on One Side check box if it is selected Change any other desired print settings and click OK For Macintosh Mac OS 9 1 x and 9 2 x ND a BB WS N 4 30 Load the appropriate paper see Loading media in the input tray Click File and then click Print Open the Layout panel Select the booklet option from the Multiple Pages Per Sheet drop down list Select Print Both Sides and then select Manual if the auto duplex unit is installed Click the binding icon f
48. arranty is expiring a notification message will appear on the HP Instant Support homepage y To provide current information on the website the web pages are created dynamically Bookmarking a web page and connecting via the bookmark will not display the page Instead connect from the Toolbox by clicking the HP Instant Support button on the Information tab ENWW 5 2 5 3 Using myPrintMileage myPrintMileage allows you to keep track of your printer usage information such as ink and media usage patterns This can help you plan your purchase of supplies myPrintMileage consists of two parts e myPrintMileage website e myPrintMileage AutoSend This is a utility that periodically updates your printer usage information to the myPrintMileage website This will provide you with a closer forecast of your printer usage From the myPrintMileage website you can find out the following information about your printer e The amount of ink that has been used myPrintMileage forecasts how many print cartridges you might use in one year e Whether you use more black or color ink e The average quantity of media you use per month for each media type e The number of pages that have been printed and the estimated number of pages that can be printed with the amount of ink remaining To access the myPrintMileage website e Click myPrintMileage on the Information tab in the Toolbox Do not bookmark Web pages used to display myPrintMileage If you
49. artridges online You must have Internet access to perform this operation See Ordering printing supplies through the Toolbox for more information Supplies Information View information on HP supplies as well as ordering information Preferences Open a dialog box where you can select the types of printer error or warning messages that will appear on your computer screen when problems occur You can choose to be notified by an audio alert when this happens You can also choose to enable myPrintMileage AutoSend which will provide you with a closer forecast of your printer usage in the myPrintMileage website ENWW Information tab The Information tab lets you register the printer and display printer hardware information It also provides access to online troubleshooting through HP Instant Support as well as information about your printer usage using the printer troubleshooting and contacting HP Click this button To my PrintMileage Access the myPrintMileage website and your printer usage information You must have Internet access to perform this operation Printer Hardware Display the printer model and firmware version number HP Instant Support Access the HP Instant Support website for support services and troubleshooting tips You must have Internet access to perform this operation Register Your Printer Register your printer online You must have Internet access to perform this operation How Do l Display hel
50. ation Singapore 20 Gul Way Singapore 629196 declares that the product Product Name HP Deskjet 9650 HP Deskjet 9670 HP Deskjet 9680 Product Number CBISTA CRI484 CBRISBA CRL49A C8139A Regulatory Model Number SNPRC 0304 Product Accessory Number C82484 HP Auto Duplex unit C8139 60001 HP Postscript Rip Software Product Options All conforms to the following Product Specifications Safety IEC 60950 1999 EN 60950 2000 IEC 60825 1 1993 A1 1997 A2 2001 EN 60825 1 1994 Class I for LEDs EMC CISPR 22 1997 EN 55022 1998 Class B CISPR 24 1997 Al EN 55024 1998 Al IEC 61000 3 2 1995 A14 EN 61000 3 2 1995 Al4 IEC 61000 3 3 1994 AT EN 61000 3 3 1995 Al FCC Title 47 CFR Part 15 Class B VCCI 2 o AZ NES 3548 1995 ICES 003 Issue 3 Class B Supplementary Information The product herewith complies with the requirements of the Low Voltage Directive 73 23 EEC and the EMC Directive 89 336 EEC and carries the CE marking accordingly 1 The product was tested in a typical configuration with Hewlett Packard personal computer systems 29 May 2003 Chan Kum Yew Director of Quality Australia Contact Product Regulations Manager Hewlett Packard Australia Ltd 31 41 Joseph Street Blackbum Victoria 3130 Australia European Contact Hewlett Packard GmbH HQ TRE Herrenberger Strasse 140 71034 Boeblingen Germany USA Contact Corporate Product Regulations Manager Hewlett Packard Company 30
51. ault print settings click OK or Print Or To change the print settings for the document open the printer driver e Windows Click Properties or Setup e Macintosh Click Print or Page Setup The path to the printer driver will vary depending on the software program 4 Change any desired print settings and click OK or Print gt p e For descriptions of the printer driver features see Understanding smart software features e To make print settings apply to all documents printed by the printer see Changing default print settings e For more specific printing instructions see other sections in this chapter ENWW 4 13 Printing with the front or rear manual feed slot If you are printing one or just a few photos envelopes or sheets of paper you can use the front manual feed slot and leave your regular media in the input tray The rear manual feed slot uses a straight paper path and is designed for printing single sheets on thick paper up to 280 g m like cardstock and photo paper For information on media types and sizes supported by the manual feed slots see Understanding specifications for supported media y If the auto duplex unit is installed and you want to print using the rear manual feed slot replace the auto duplex unit with the rear access panel To print using the front or rear manual feed slot 1 For Windows Open the printer driver see Printing a document ii Click the Paper
52. cartridge See Installing or replacing the print cartridges If printing with a single print cartridge ignore this light e Blinking Print cartridge is low on ink Replace the print cartridge soon See Installing or replacing the print cartridges Printer lights cycle The printer lights cycle when the printer is turned on e No action required Printer is turned on and idle e No action required Printer is printing or processing a print job e No action required ENWW 7 1 7 2 Power light blinks twice stays off then repeats the pattern Printer is cancelling a print job e No action required Power light on Resume light blinks Check for one of the following conditions e Printer is waiting for special media to dry Press the Resume button if you do not want to wait You can change the dry time in the printer driver see Ink is smearing for instructions e Printer is out of paper Load paper and press the Resume button to continue the print job e Printer is waiting for a manual feed load If using front or rear manual feed slot load paper and press the Resume button to continue the print job e There is a media size mismatch Make sure the paper size selected in the printer driver matches the paper size loaded in the printer e The printer has printed a banner and the banner needs to be removed from the printer Press the Resume button to eject the banner media
53. cted printer use the newest operating system as the server It is recommended to use Windows 2000 or Windows XP as the server If Windows NT 4 0 is the server administrators need to install the Windows 2000 and Windows XP user mode driver on the server This is because Windows 2000 and Windows XP cannot print using the Windows NT 4 0 kernel mode driver To install the Windows 2000 and Windows XP user mode driver on the Windows NT 4 0 server Inthe driver properties dialog box on the server click the General tab and then click the New Driver button ii When prompted for files locate the Windows 2000 and Windows XP folder on the printer Starter CD and select the user mode driver ENWW ENWW To use a printer connected to another computer clients Clients can connect to the printer in three different ways e Install the printer software from the Starter CD When prompted select Connected via the network and then select Client setup for client server printing e Browse to the printer on the network and drag the printer to your Printers folder e Add the printer and install the software from the INF file that has been saved to a location on your network Ask the network administrator where the INF file is located On the Starter CD the INF files are stored in folders using the following format lt CD gt Setup Drivers PCL3 lt operating system gt lt language gt For example if your CD ROM drive letter is D then D Se
54. ctly Make sure the printer is turned on press and hold the Power button press the Resume button once and then release the Power button The printer prints a demo page Software installation issues Make sure your computer is running one of these operating systems Windows 98 NT 4 0 Me 2000 or XP Windows NT 4 0 must have Service Pack 6 0 or later installed to use the setup program the driver can be installed without the service pack If you are using a Macintosh it must be running Mac OS 9 1 or later Make sure the computer meets at least the minimum system requirements See Printer specifications Before installing software on a Windows computer make sure all other programs are closed If the computer does not recognize the path that you type to the Starter CD make sure you are specifying the correct drive letter for the CD ROM drive If the computer cannot recognize the Starter CD in the CD ROM drive inspect the CD for damage You can download the printer driver from htip www hp com support dj9600 ENWW ENWW USB installation failed or nothing prints through USB Make sure your computer has a USB port and Is properly configured to use a USB connection Make sure your operating system supports USB connection such as Windows 98 Me 2000 or XP Windows NT 4 0 does not support USB connection Make sure the USB cable is properly connected to the computer and the printer Make sure the printer is turned on Re
55. dge carriage stops moving 2 Liftthe print cartridge latch ENWW 3 2 3 If you are replacing a print cartridge hold the top of the installed print cartridge and Slide it out of its cradle Check the number on the latch against the number on the new print cartridge to make sure you are removing the correct print cartridge If you are installing a new print cartridge the printer will automatically align the print cartridges and use one sheet of paper to print an alignment page If you have higher quality photo media loaded in the input tray you may want to load a sheet of plain paper before installing the new print cartridge If you are installing a new print cartridge remove the print cartridge from its package and then remove the plastic tape with the pink tab from the print cartridge To prevent clogs ink failure and bad electrical connections do not touch the print cartridge ink nozzles or copper contacts and do not remove the copper contacts C7 hp 56 hp 58 I ENWW ENWW 4 Hold the print cartridge with the copper contacts facing the printer and then slide the print cartridge into the cradle 5 Push down on the print cartridge latch until it snaps closed Make sure the latch does not spring back open 6 Close the top cover If you installed a new print cartridge the printer aligns the print cartridges and prints an alignment page If no alignment page prints make sure there is paper in the i
56. e Make sure the media is not curled Uncurl the media by gently bending it in the opposite direction of the curl If media has been exposed to a humid environment it might curl Store media in a cool dry place If none of the above solutions work Print a diagnostic page see Printing a diagnostic page Media output problem 6 26 Pages are falling off the output tray Make sure the output tray extension is fully extended ENWW Resolving automatic two sided printing problems y You can print on both sides manually for unsupported media types See Performing manual duplexing e Paperjam occurs inside the auto duplex unit See Clearing jams for instructions e Option for printing on both sides cannot be selected e Make sure the auto duplex unit is attached to the printer e Make sure the auto duplex unit is enabled in the printer driver See Performing auto duplexing e Make sure the media type and size selected in the printer driver are supported by the auto duplex unit See Understanding specifications for supported media e Only one side of the page prints when the print on both sides option is selected e Make sure the correct print options are set in both the printer driver and the application you are using See Performing auto duplexing e Make sure the photo paper is not curled Photo paper should be flat before printing See guidelines under Printing digital photographs e
57. e print cartridges if the printed characters are incomplete or if dots or lines are missing from the printed text or graphics Cleaning the print cartridges when it is not necessary wastes ink and reduces the life of the print cartridges For Windows You can clean the print cartridges from the Toolbox or the printer driver 1 Load plain paper into the input tray see Loading media in the input tray 2 Open the Toolbox Click Start point to Programs hp deskjet 9600 series and then click hp deskjet 9600 series Toolbox Or Open the printer driver see Changing default print settings 3 Click the Printer Services tab Toolbox or Services tab printer driver 4 Click Clean Print Cartridges and follow the onscreen instructions 5 If you still find a problem in the printout repeat this cleaning process 6 If there is still a problem in the printout the print cartridge may have expired In this case replace it with a new print cartridge For Macintosh 1 Load plain paper into the input tray see Loading media in the input tray 2 Open the HP Inkjet Toolbox 3 Open the Clean panel 4 Click Clean 5 If you still find a problem in the printout repeat this cleaning process 6 If there is still a problem in the printout the print cartridge may have expired In this case replace it with a new print cartridge 3 6 To clean the print cartridges manually Poor contact between the print cartridges and prin
58. ea of the printer Printout is slanted or skewed e Media is skewed e f media is twisting as it feeds or margins appear crooked make sure the media is loaded correctly See Loading media in the input tray or Printing with the front or rear manual feed slot e Make sure there is sufficient paper in the input tray If you are printing one or just a few sheets you can also use the front or rear manual feed slot e Make sure the paper width guide and tray extension fit against the edges of the media e Make sure the rear access panel or auto duplex unit is correctly installed and locked into place e Do not load more than 150 sheets of paper or 15 envelopes or a stack of media that exceeds the height of the paper width guide into the input tray Do not load more than 10 sheets of paper into the front manual feed slot Load only one sheet of paper ata time into the rear manual feed slot 6 16 ENWW ENWW Ink is smearing Make sure the printout has time to dry When printing documents that use a lot of ink you must allow the document more time to dry before handling it This is especially true for transparencies The Normal print quality setting in the printer driver is designed to optimize both dry time and speed This mode allows the printout to dry completely in most situations Check immediately after printing whether smearing occurs in the printout You can increase the amount of dry time in the printer driver
59. ear manual feed slot see Printing with the front or rear manual feed slot If you printed on photo paper with a tear off tab remove the tab to make the document completely borderless ENWW For Macintosh 1 Load the appropriate paper e lf you are printing one or just a few sheets you can use the front or rear manual feed slot If so continue with the steps below and load the paper in a later step e lf you are using the input tray see Loading media in the input tray Open the file you wish to print Click File and then click Page Setup Select the borderless paper size Click File and then click Print Open the Paper Type Quality panel ND A A W N Mac OS 9 1 x and 9 2 x Select the media group and type Mac OS X 10 1 and later Click the Paper tab and select the media type and source 8 Ifyou are printing photos select Best print quality Alternatively select Maximum dpi which provides up to 4800 x 1200 optimized dpi for optimum print quality Up to 4800 x 1200 optimized dpi for color printing and 1200 input dpi This setting will temporarily use a large amount of hard disk space 400 MB or more and will print slower Photo cartridge if present further enhances the print quality 9 Change any other desired print settings and click OK or Print 10 Ifyou are printing on thick or photo paper insert paper into the rear manual feed slot at the back of the printer For instructions on feeding paper
60. egions see HP supplies and accessories For instructions on installing and using the auto duplex unit see Using the auto duplex unit and Printing on both sides duplexing 1 Buttons Push these buttons in to remove the auto duplex unit from the printer 2 Rear cover Remove this cover to clear any jammed paper from the auto duplex unit 3 Rear cover release buttons ENWW 2 3 Connecting the printer It is recommended that you install the software before you connect the printer to the computer See To complete a software first installation recommended Only do a hardware tirst installation if you have already connected the cable and started the software See To complete a hardware first installation If you encounter difficulties installing the software see Troubleshooting installation ISSUES Make sure you have completed the printer setup steps in the Getting Started Guide before installing the printer software and connecting the printer If you are using Windows NT 4 0 Windows 2000 or Windows XP you must have administrator privileges to install the printer software If your system is not running Windows 2000 Service Pack 3 and above or Windows XP you must restart the system to complete the printer software installation when prompted Your printer supports local printing and network printing For local printing you can connect the printer using a USB cable or parallel cable
61. er at a time Check the paper type Some paper types are not suitable for use with the printer See Selecting print media for tips on using print media Media is skewed e f media is twisting as it feeds or margins appear crooked make sure the media is loaded correctly See Loading media in the input tray or Printing with the front or rear manual feed slot e Make sure there is sufficient paper in the input tray If you are printing one or just a few sheets you can also use the front or rear manual feed slot e Make sure the paper width guide and tray extension fit against the edges of the media e Make sure the rear access panel or auto duplex unit is correctly installed and locked into place e Do not load more than 150 sheets of paper or 15 envelopes or a stack of media that exceeds the height of the paper width guide into the input tray Do not load more than 10 sheets of paper into the front manual feed slot Load only one sheet of paper at a time into the rear manual feed slot Media is not picked up from the input tray e Make sure the media is loaded correctly See Loading media in the input tray e Make sure the paper type you are using is suitable for use with the printer See Selecting print media for tips on using print media e Make sure the paper width guide is not pressed too tightly against the media e Make sure the media stack does not exceed the height of the paper width guide
62. er software 2 15 Using print cartridges and accessories Using the auto duplex unit 02 3 1 Installing the auto duplex unit 2 3 1 Using the print cartridges 3 2 Installing or replacing the print cartridges 3 2 Aligning the print cartridges 3 5 Cleaning the print cartridges 0 0 ccc eee eens 3 6 To clean the print cartridges automatically 3 6 To clean the print cartridges manually 3 7 Maintaining the print cartridges 3 8 Storing the print cartridges 3 8 Printing with a single print cartridge 3 9 Printing and loading media Scleciing print MOI 2 25 14 Lie anis cie derriere 4 1 Tips for selecting and using print media 4 1 Understanding specifications for supported media 4 2 Understanding supported media sizes 4 2 Understanding supported media typ S 1 2 0 ce ee 4 4 Understanding supported media weights and capacities 4 5 ENWW Setting minimum margins
63. es on recommended media 6 7 Calibrating color Calibrating color is only necessary when printed colors have visibly shifted towards yellow cyan or magenta or there is a tinge of color in the gray shades y e Calibrate the color only when the color and photo print cartridges are installed together e tis not necessary to calibrate the color when printing using the color print cartridge in combination with the black print cartridge or when printing with a single print cartridge See Printing with a single print cartridge If the color related problem still persists after performing a color calibration the problem may be caused by a low or empty print cartridge Check the ink levels replace any low or empty print cartridges see Installing or replacing the print cartridges and then print again To check the print cartridge ink levels e Windows See Using the Toolbox e Macintosh See Displaying the HP Inkjet Toolbox For Windows You can calibrate the color from the Toolbox or the printer driver 1 Load plain paper into the input tray see Loading media in the input tray The process uses one sheet of paper 2 Open the Toolbox see Using the Toolbox Or Open the printer driver see Changing default print settings Click the Printer Services tab Toolbox or Services tab printer driver Click Calibrate Color Follow the onscreen instructions For Macintosh 1 Load plain
64. ext 7 Do one of the following e For a USB connection Select USB Cable and click Next e Fora parallel connection Select Parallel Cable and use the drop down list to select the parallel port to which the printer is connected usually LPT1 It is recommended to install the Toolbox which is installed by selecting Typical Installation Recommended If you select Custom Installation you can still choose to install the Toolbox from the list of options to install The Toolbox provides status and maintenance information about your printer It also provides access to documentation and online help tools for solving printer problems If you do not install the Toolbox you will not see printer error messages on your computer screen and will not have access to the myPrintMileage website See Using the Toolbox for more information 8 Follow the onscreen instructions to complete the installation 9 When prompted connect the USB or parallel cable to the computer and the printer The Found New Hardware wizard appears on the computer screen and the printer icon is created in the Printers folder If you did not share the printer using the setup program but would like to do so later see Sharing the printer on a locally shared network Windows ENWW ENWW A A To complete a hardware first installation Complete the setup using these instructions if you have already connected a USB or parallel cable to the printer and computer a
65. ext and pictures are horizontally reversed from what appears on the computer screen e Input tray capacity Up to 20 sheets e lron on transfers are available in Windows only To print iron on transfers 1 Load iron on transfer paper in the input tray print side down see Loading media in the input tray 2 If your software program includes a iron on transfer feature follow the instructions provided with the software program Otherwise follow the instructions below Open the printer driver See Printing a document Click the Paper Quality tab Select HP Iron On Transfer from the Type is drop down list Click the Basics tab Select Mirror Image Change any other desired print settings and click OK ON O A A OW Print your document ENWW 4 35 Cancelling a print job You can cancel a print job in two ways e Press the Cancel button on the front panel of the printer The print job stops immediately Pressing the Cancel button clears the job currently being processed by the printer It does not affect jobs waiting to be processed e tis also possible to cancel print jobs in the print queue See the Windows or Macintosh online help for more information 4 36 ENWW Printing from MS DOS software programs When printing from MS DOS you can adjust printer settings in two ways in HP Deskjet Control Panel for DOS and from within your DOS application s printer driver gt p HP Deskjet Control Panel f
66. g automatic two sided printing problems 6 27 Resolving network printing problems 6 28 Printer lights reference HP supplies and accessories Ordering printing supplies through the Toolbox 8 1 FCCC SG OCS o ae dots wei eh eon ou a dr ae ark ay meson wa a deh ce ks Bede a a 8 2 OUPS a a a ae ree on ac 8 3 Customer support OO 9 1 Pu Instant SUDO Mania aac a tees ee E ne Rohde ed di mio ace ee 9 1 World Wide Web 9 1 HP telephone support 9 2 Hewlett Packard Limited Warranty Statement 9 3 Printer specifications Regulatory information FCG Sidemen cn dames ae cab eae ae Ru ones A 1 Power cord statement 2 A 1 LEDS ClASSIMCAON as seii aara aae added Beare oso Bd ed eed e rude A 2 Energy CONSUMPUON indice needa ened Coban Keene RESO Te eee eed bd ed A 2 EMI statement Korea A 2 EMI statement Japan anaana aaa eee eee een ees A 2 Declaration of Conformity statement Normes de s curit Canada A 2 Regulatory model number A 2 Index 1 Welcome Thank you for buying the hp deskjet 9600 series printer which is equipped with several exciting fea
67. g on transparencies or other special paper types select the corresponding paper type in the printer driver Check the paper type Some paper types are not suitable for use with your printer See Selecting print media for tips on using print media Check the print cartridges for low ink or clogs e Ifthe print cartridge lights are on or blinking see Printer lights reference A print cartridge may be low or out of ink Check the print cartridge ink levels e Windows See Using the Toolbox e Macintosh See Displaying the HP Inkjet Toolbox Replace any low or empty print cartridges see Installing or replacing the print cartridges and then print again e Whenever print quality deteriorates it is a good idea to clean the print cartridges See Cleaning the print cartridges e Check that all the lines on the test page are connected and printed properly If the lines are broken your print cartridge is probably out of ink Replace your print cartridge with a new one See Installing or replacing the print cartridges and HP Supplies and accessories e Ifyou are printing with a single print cartridge see Printing with a single print cartridge Make sure you are printing on the correct side of the media e Load media print side down in the input tray and front manual feed slot e Load media print side up in the rear manual feed slot Colors are bleeding into each other Check the pape
68. g settings in the printer driver 4800 x 1200 optimized dpi 4800 x 1200 optimized dpi is the highest quality resolution for this printer When Maximum dpi is selected as the print quality the color print cartridge prints in the 4800 x 1200 optimized dpi mode To print with 4800 x 1200 optimized dpi select Maximum dpi as the print quality on the Paper Quality tab in the printer driver See Printing a document for instructions on changing settings in the printer driver Up to 4800 x 1200 optimized dpi for color printing and 1200 input dpi This setting will temporarily use a large amount of hard disk space 400 MB or more and will print slower Photo cartridge if present further enhances the print quality Printing Exif Print enhanced photographs Exif Exchangeable Image File Format 2 2 Print is an international digital imaging standard that simplifies digital photography and enhances printed photographs When a photograph is taken with an Exif Print enabled digital camera Exif Print captures information such as exposure time type of flash and color saturation and stores it in the image s file The printer software then uses this information to automatically perform image specific enhancements resulting in outstanding photographs Printing Exif Print enhanced photos requires e A digital camera that supports Exif Print e Exif Print enabled photo software e HP deskjet printer software that supports Exif Print e Window
69. g to print may be damaged If you have a backup copy of the file try printing it If none of the above solutions work this problem is likely caused by your software application s inability to properly interpret print settings Check the release notes on the Starter CD for known software conflicts Otherwise check your software application manual or call the software manufacturer to get more specific help for this problem If the test page does not print make sure the correct port USB LPTx is selected and that the printer is connected directly to your computer If your printer is connected to a switch box make sure you have selected the correct switch When printing the test page the printer Power light should blink If the Power light does not blink print a diagnostic page see Printing a diagnostic page Try printing from another application Try printing from other applications to see if this problem recurs 6 11 6 12 e Check the USB port Unplug the printer from the USB port wait a few seconds and then plug it back in If that does not help try plugging the cable into another USB port e Check for conflicts with port sharing devices If you are using a parallel cable make sure your printer is connected directly to the parallel port Avoid sharing the port with other devices such as a Zip drive or other printers e Check the network setup If you are sharing the printer make sure it is properly set up in your network e
70. guration page to check the operation of the print server and to verify network configuration settings Please refer to the Jetdirect Administrator s Guide that comes with the print server 6 1 After you have tried these steps see the following sections for information about more specific problems e Troubleshooting installation issues e Calibrating color e Resolving printer problems e Resolving printing problems includes print quality issues e Resolving color problems e Resolving photo printing problems e Resolving borderless printing problems e Resolving banner printing problems e Resolving media handling problems e Resolving automatic two sided printing problems e Resolving network printing problems If none of the solutions work see Customer support For more information about how to troubleshoot Macintosh printing problems see the release notes on the Starter CD ENWW Printing a demo page Printing a demo page without being connected to a computer verifies whether the printer is set up correctly 1 Make sure the printer is turned on 2 Press and hold the Power button press the Resume button once and then release the Power button The printer prints a demo page Printing a diagnostic page This page is useful to HP Technical Support if you have a printer problem 1 Make sure the printer is turned on 2 Press and hold the Power button press the Resume button four times and then release the Power bu
71. ht blinks Power light on Color print cartridge is low on ink e Replace the print cartridge soon See Installing or replacing the print cartridges e You can still print with one print cartridge See Printing with a single print cartridge 7 3 Right print cartridge light blinks Power light on Black or photo print cartridge is low on ink e Replace the print cartridge soon See Installing or replacing the print cartridges e You can still print with one print cartridge See Printing with a single print cartridge Left and right print cartridge lights blink Power light on The left color and right black or photo print cartridges are both low on ink e Replace the print cartridge soon See Installing or replacing the print cartridges e You can still print with one print cartridge See Printing with a single print cartridge ENWW HP supplies and accessories You can order HP supplies and accessories from the HP World Wide Web Visit HPshopping com http www hpshopping com for more information You can also order printing supplies using the Toolbox Ordering printing supplies through the Toolbox ENWW The Toolbox lets you order print cartridges directly from your computer There are three requirements to use this feature e The Toolbox must be installed on your computer supported on Windows only e The printer must be connected to your computer
72. ic Euro Symbol supported Smart Software In box printer driver features Features Borderless Printing Minimize Margins HP Digital Photography Customizing paper size Print on Both Sides Booklet printing Pages per Sheet Tiling Resizing Options Watermarks Mirror Image Print preview Ink Volume Control Print All Text as Black Print in Grayscale Optimize for Photocopy or Fax Print in Sepia Printing with Quick Sets ColorSync Note Windows only Macintosh only Media Types Paper Plain inkjet photo glossy banner and Sizes Standard US Letter 8 5 by 11 inches Legal 8 5 by 14 inches Tabloid 11 by 17 inches Super B 13 by 9 inches Executive 7 25 by 10 5 inches Statement 5 5 by 8 5 inches Standard International A6 105 by 148 5 mm A5 148 5 by 210 mm A4 210 by 297 mm A3 297 by 420 mm A3 330 by 482 mm JIS B4 257 by 364 mm JIS B5 182 by 257 mm Transparencies US Letter 8 5 by 11 inches A4 210 by 297 mm Envelopes US No 10 4 12 by 9 5 inches US A2 Invitation 4 37 by 5 57 inches US Monarch 3 87 by 7 5 inches European DL 110 by 220 mm C5 162 by 229 mm C6 114 by 162 mm Index Cards US Index card 4 by 6 inches US Index card 5 by 8 inches A6 card 105 by 148 5 mm Labels US Labels 8 5 by 11 inches A4 Labels 210 by 297 mm Custom size 89 9 by 146 05 mm 3 54 by 5 75 inches to 330 2 by 1 270 mm 13 by 50 inches Media Handling Up to 1
73. ications are running 2 Insert the Starter CD into your CD ROM drive The CD menu runs automatically If the CD menu does not run automatically click Start and then click Run At the command line box type the letter of your computer s CD ROM drive followed by setup for example type D setup On the CD menu click Install Printer Driver Choose your language and click OK Follow the onscreen instructions OO a Q In the printer connection dialog box select Connected via the network and click Next Then select Basic network setup for a PC or server recommended and click Next j Follow the onscreen instructions to complete the installation 8 Ifyou wish to set up the computer as a server do the following i Select the option to share the printer and then select to install printer drivers for Windows clients The installation program installs the printer driver for the server and copies the client drivers to a location on the server for vending to users clients ii Follow the onscreen instructions to complete the installation ENWW 2 11 2 12 To install the printer driver on a client Once you have connected the printer to the network and installed the printer driver on the network computer acting as the server you can share the printer Individual Windows users known as clients can connect to the printer in these ways e Inthe Printers folder double click the Add Printer icon and follow the instructions f
74. idge carriage is stuck After you clear the jam close all covers turn on the printer if you turned it off and press the Resume button The printer will continue the print job on the next page You will need to resend any pages that were jammed in the printer Tips for avoiding paper jams ENWW Make sure nothing blocks the paper path Do not use media that is damaged curled or wrinkled It is recommended not to use paper with cutouts or perforations or paper that is heavily textured or embossed To ensure that media feeds properly load only one type of media at a time in the input tray or the manual feed slots Make sure media is loaded correctly See Loading media in the input tray For the input tray and front manual feed slot load the media print side down with the right edge of the media aligned against the right edge of the tray or slot Make sure the paper width guide and tray extension fit against the edges of the media For the rear manual feed slot load the media print side up Do not load more than 150 sheets of paper or 15 envelopes or a stack of media that exceeds the height of the paper width guide into the input tray Do not load more than 10 sheets of paper into the front manual feed slot Load only one sheet of paper at a time into the rear manual feed slot Always use media that conforms with the types sizes and weights listed in Selecting print media This section also lists tips and guidelin
75. ins a utility that allows system administrators to create customized installation packages that can be launched silently System administrators can then distribute a customized installation package by sharing it from a local or network drive To access the utility select Customization Utility from the CD menu Installing other software e HP photo imaging software Lets you view and edit photos and image files in Windows To install this software insert the Starter CD click the HP Photo Imaging Software button on the CD browser menu and select it from the list of software shown See also HP photo imaging software e HP Deskjet Control Panel for DOS Allows you to configure print settings in an MS DOS environment Visit http Awww hp com support dj9600 to download the software See also Printing from MS DOS software programs e Linux driver Visit htto www linuxprinting org to download the software For information about using Linux with HP printers visit http hp sourceforge net e IBM PostScript 3 emulation printer driver for IBM OS 2 Visit http www 7 software iobm com 2bcprod nsf to download the software and for information on using the driver If you are using Windows NT 4 0 Windows 2000 or Windows XP you must have administrator privileges to install a printer driver D ENWW 2 15 Using print cartriages and accessories Using the auto duplex unit You can print on both sides of a sheet
76. int settings 4 10 customizing setup program 2 15 hardware first installation 2 7 installing in Macintosh 2 10 installing in Windows 2 5 installing other drivers 2 15 See also software smart software features 4 11 10 1 software first installation 2 6 system requirements 10 2 troubleshooting installation 6 4 uninstalling 2 14 warranty 9 3 Printer Services tab Toolbox 5 4 Printer Status tab Toolbox 5 1 printing auto on printing 1 1 banners 4 33 booklets 4 30 borderless printing 4 11 4 24 cancelling print job 4 36 digital photographs 4 21 front manual feed slot 4 14 ink volume control 4 12 iron on transfers 4 35 labels 4 34 minimize margins 4 11 minimum margins 4 6 MS DOS 4 37 multiple pages on single sheet 4 29 on both sides automatic 4 28 on both sides guidelines 4 26 on both sides manual 4 27 on both sides overview 4 26 oncards 4 19 on custom sized paper 4 17 on envelopes 4 18 on HP media 4 16 on transparencies 4 16 on various media types 4 16 posters 4 32 power saving mode 1 1 rear manual feed slot 4 14 using automatic paper type sensor 4 9 with a single print cartridge 3 9 printing on both sides See printing product certifications 10 2 rear access panel description 2 2 release buttons 2 2 rear manual feed slot description 2 2 printing 4 14 regulatory information A 1 resolution printer 10 1 Resume button 2 1 Resume light 2 1 S safety information setup poster 1 2 s
77. inting a diagnostic page and Customer support Starting troubleshooting ENWW Start in this section if you are having a problem with the printer e lf you have a jam see Clearing jams e lf you have a different type of media feed problem such as the media is skewing or is not being picked up see Resolving media handling problems e Otherwise if the printer is not working properly or if the print quality is not what you expect try the following steps first Check that no error messages appear on the computer screen Check that you do not have too many programs open when your are trying to perform a task Close programs that are not in use or restart the computer before attempting the task again Check the printer lights If the Power light is blinking the printer is processing information If other lights are on or blinking see Printer lights reference for descriptions of printer lights and what they indicate Check that the power cord is securely connected to the printer and plugged into a live electrical outlet Try printing a demo page to see if the printer is set up correctly Make sure the printer is turned on press and hold the Power button press the Resume button once and then release the Power button The printer prints a demo page Check that the network cable and the printer cable connections are firmly in place If you are using an HP Jetdirect external print server print its confi
78. jams e If you cannot resume the print job cancel the print job Turn off the printer turn it back on and then try to print again If the problem persists turn off the printer and disconnect the cable from the printer Reconnect the cable turn on the printer and then try to print again Check for one of the following conditions e Make sure the top cover is closed e Make sure the rear access panel or auto duplex unit is correctly installed and locked into place Left print cartridge light on Power light on Color print cartridge is damaged or missing e Reinstall or replace the print cartridge See Installing or replacing the print cartridges e You can still print with one print cartridge See Printing with a single print cartridge Right print cartridge light on Power light on Black or photo print cartridge is damaged or missing e Reinstall or replace the print cartridge See Installing or replacing the print cartridges e You can still print with one print cartridge See Printing with a single print cartridge Left and right print cartridge lights on Power light on The left color and right black or photo print cartridges are both damaged or missing e Reinstall or replace the print cartridges See Installing or replacing the print cartridges The printer will not print if both print cartridges are damaged or missing Left print cartridge lig
79. k OK v Print your file For Macintosh Click File and then click Page Setup li Select the envelope size iii Change any other desired print settings and click OK or Print ENWW Printing on cards and smaller sized media gt p If you are printing on thick paper such as cardstock you can use the rear manual feed slot See Printing with the front or rear manual feed slot 1 Raise the output tray and remove any media from the input tray 2 Insert up to 60 cards or a stack of media that does not exceed the height of the paper width guide print side down along the right side of the input tray until it stops Open the small media guide by moving it 90 degrees clockwise from start to end position 4 Press the button on top of the paper width guide and slide the guide to the right until it stops at the edge of the cards 5 Press the input tray lock and retract the tray until the small media guide stops at the edge of the cards 6 Lower the output tray ENWW 4 19 4 20 7 For Windows Open the printer driver see Printing a document ii Click the Paper Quality tab iii Select the size of the cards from the Size is drop down list For instructions on printing custom sized cards see Printing on custom sized paper iv Select the paper type from the Type is drop down list v Change any other desired print settings and click OK vi Print your file For Macintosh Click File and then click Page
80. k vendors Also see Resolving network printing problems for additional troubleshooting information Check paper size Load the correct sized paper and press the Resume button to continue Something on the page is missing or incorrect e Check the margin settings Make sure the margin settings for the document do not exceed the printable area of the printer e Make sure the printer is selected When you print your file make sure the printer is selected in the printer menu To set the printer as the default printer right click the printer name or icon in the Printers folder and select the option to set as default printer For more information about setting the default printer see the online Help for your computer s operating system e Check the color print settings If colors are printing in shades of gray or black and white or the color tone is off see Colors are different than they should be Placement of the text or graphics is wrong e Check the paper size and orientation settings Make sure the paper size and page orientation selected in the software application match the settings in the printer driver e Make sure the media is loaded correctly See Loading media in the input tray or Printing with the front or rear manual feed slot e Check the margin settings lf the text or graphics are cut off at the edges of the page make sure the margin settings for the document do not exceed the printable ar
81. lossy US Letter 50 sheets 8 5 by 11 inches C6979A HP Premium Plus Photo Paper Glossy 20 sheets 10 by 15 cm Q1979A Glossy 20 sheets 4 by 6 inches Q1977A Glossy A4 20 sheets 210 by 297 mm C6832A Glossy A4 50 sheets 210 by 297 mm C7040A Glossy US Letter 20 sheets 8 5 by 11 inches C6831A Matte US Letter 20 sheets 8 5 by 11 inches C6950A HP Premium Plus Photo Paper Borderless Glossy 20 sheets 10 by 15 cm borderless Q2503 Glossy 20 sheets 10 by 15 cm borderless Q2504A Glossy 60 sheets 4 by 6 inches borderless Q2502A HP Advance Photo Paper Glossy US Letter 25 sheets 8 5 by 11 inches C1846A Glossy A4 20 sheets 210 by 297 mm C6765A HP Colorfast Photo Paper 20 sheets 10 by 15 cm Q1952A A4 20 sheets 210 by 297 mm Q1951A HP Photo Greeting Cards Glossy US Letter 10 cards 8 5 by 11 inches C6044A White A4 10 cards 210 by 297 mm C6045A ENWW ENWW HP Linen Greeting Cards Ivory half fold US Letter 20 cards 8 5 by 11 inches Q1787A White half fold US Letter 20 cards 8 5 by 11 inches Q1788A HP Premium High Gloss Film US Letter 20 sheets 8 5 by 11 inches Q1973A HP Premium Inkjet Transparencies A4 20 sheets 210 by 297 mm C3832A A4 50 sheets 210 by 297 mm C3835A US Letter 20 sheets 8 5 by 11 inches C3828A US Letter 50 sheets 8 5 by 11 inches C3834A HP Brochure Paper Glossy US Letter Scored Tri fold 100 sheets 8 5 by 11 inches C7020A A4 Tri fold 50 sheets 210 b
82. mall media guide description 2 1 using 4 18 4 19 smart software features 4 11 software changing current print settings 4 13 changing default print settings 4 10 customizing setup program 2 15 hardware first installation 2 7 HP photo imaging software 4 23 installing in Macintosh 2 10 installing in Windows 2 5 other software installing 2 15 printer driver features 4 11 See also printer driver smart software features 4 11 10 1 software first installation 2 6 system requirements 10 2 troubleshooting installation 6 4 uninstalling 2 14 warranty 9 3 specifications operating environment 10 2 power consumption 10 2 power requirements 10 2 printer 10 1 printer duty cycle 10 2 printer size 10 2 printer weight 10 2 system requirements 10 2 Starter CD 1 2 supplies and accessories accessories 8 2 system requirements 10 2 T test page printing 6 11 Toolbox description 1 2 help 9 1 Information tab 5 2 ordering printing supplies 8 1 Printer Services tab 5 4 Printer Status tab 5 1 using 5 1 top cover 2 1 transparencies loading 4 7 printing 4 16 troubleshooting auto duplex unit 6 27 automatic two sided printing 6 27 banners not printing correctly 6 25 blank page printed 6 15 borderless printing problems 6 24 color problems 6 21 colors are wrong 6 22 colors bleeding 6 21 colors faded or dull 6 21 demo page printing 6 3 diagnostic page printing 6 3 ink is smearing 6 17 ink not filling text or graphics 6 18 installation i
83. model e Click Next and locate the printer in the Shared printers list 6 Click Next and follow the onscreen instructions to complete the installation To add a network port to the printer If you have already installed the printer software using the printer setup program and you want to create a port to connect through the network to the printer via an HP Jetdirect external print server follow these instructions 1 After installing the print server software right click hp deskjet 9600 series in the Printers folder and select Properties 2 For Windows NT 4 0 2000 and XP Click the Ports tab and then click Add Port Or For Windows 98 and Me Click the Details tab and then click Add Port Select a new HP standard port and assign it to the printer 4 Click OK ENWW ENWW Connecting to a network Mac OS You must install the HP Jetdirect external print server first then connect the printer to the network and install the printer software on the computer 1 After setting up the HP Jetdirect external print server and a network port on your computer start your computer and make sure no applications are running 2 Insert the Starter CD into your CD ROM drive The CD menu runs automatically If the CD menu does not run automatically double click the CD icon on the desktop and then double click the Setup icon Click Install Driver Follow the onscreen instructions Mac OS 9 1 x and 9 2 x IV V When prompted resta
84. n cause for nonsense characters is a poor cable connection between the printer and computer Make sure the printer is selected When you print your file make sure the printer is selected in the printer menu To set the printer as the default printer right click the printer name or icon in the Printers folder and select the option to set as default printer For more information about setting the default printer see the online Help for your computer s operating system The document file may be damaged Occasionally a document file can become damaged If you can print other documents from the same software application try to print using a backup copy of your document Check for conflicts with port sharing devices If you are using a parallel cable make sure your printer is connected directly to the parallel port Do not share the port with other devices such as a Zip drive or other printers Try restarting the system Turn off the computer and the printer wait a few seconds and then turn them on again Try printing again Wrong fonts are printed Make sure fonts are used correctly in the document Make sure you correctly apply the font you want to use For example in a graphics application place the words in the desired size and do not enlarge by dragging and sizing Make sure the font is available in your computer The fonts used in the document may not match the fonts currently available in your computer or the type of font used is no
85. nd the Found New Hardware wizard appears If you have connected the parallel or USB cable to your printer and turned on the printer do not turn off the printer or unplug the cable from the printer when the printer setup program is running If you do so the setup program will not finish On the screen that allows you to select a method to locate the driver select the advanced option and click Next Do not allow the hardware wizard to perform an automatic search for the driver Select the check box that allows you to specify the driver location and ensure the other check boxes are cleared Insert the Starter CD into your CD ROM drive If the CD menu appears click Exit twice to close the CD menu Browse to locate the root directory on the Starter CD for example D and then click OK Click Next and follow the onscreen instructions Click Finish to close the Found New Hardware wizard Upon completion of the installation process the hardware wizard will automatically launch the printer setup program This may take more than a minute For Windows 98 and Me you must complete the setup program at this point if you wish to install a non English driver The setup program provides options to install non driver components such as the Toolbox which is recommended to install For instructions on completing the setup program see To complete a software first installation recommended If you did not share the printer using the setup
86. nning Windows 2 Install the printer software if it is not already installed on this PC 3 Open the Toolbox see Using the Toolbox 4 From the Printer Services tab click Print a Demo Page lf the demo page printed your printer is working but your network settings may be configured incorrectly Check with your system administrator for more information lf the demo page did not print this problem is likely caused by a failure in the printer or computer system Call the HP Customer Care Center for help see Customer support Before calling record your serial number and printer model along with any information about your computer system that is available 6 28 ENWW Printer lights reference The printer lights indicate printer status and are useful for diagnosing printing problems This chapter provides a list of printer lights what they indicate and what action to take if necessary For the location of each printer light see Front view Printer light indication Explanation and recommended action Left and right print cartridge lights The left print cartridge light indicates color print cartridge status the right print cartridge light indicates black or photo print cartridge status The print cartridge lights can be on or blinking in combination with the Power light and Resume light behaviors listed in this table e On Print cartridge is damaged missing or incompatible Reinstall or replace the print
87. nput tray Do not open the top cover when the printer is aligning the print cartridges 3 5 Aligning the print cartridges The printer automatically aligns print cartridges whenever a new print cartridge is installed However if your printout is grainy has stray dots jagged edges or the ink is bleeding into another color on the page you can realign the print cartridges For Windows You can align the print cartridges from the Toolbox or the printer driver 1 Load plain paper into the input tray see Loading media in the input tray 2 Open the Toolbox Click Start point to Programs hp deskjet 9600 series and then click hp deskjet 9600 series Toolbox Or Open the printer driver see Changing default print settings Click the Printer Services tab Toolbox or Services tab printer driver 4 Click Align Print Cartridges and follow the onscreen instructions For Macintosh 1 Load plain paper into the input tray see Loading media in the input tray 2 Open the HP Inkjet Toolbox 3 Open the Calibrate panel 4 Click Align ENWW ENWW Cleaning the print cartridges To clean the print cartridges automatically The print cartridges have microscopic nozzles that can clog when exposed to air for too long In addition if a print cartridge is not used for long periods of time it can also clog resulting ina noticeable decrease in print quality Cleaning the print cartridges unclogs the nozzles Clean th
88. ns step by step To open the Toolbox click Start point to Programs hp deskjet 9600 series and then click hp deskjet 9600 series Toolbox Or in the status area of the Windows taskbar near the clock click the Toolbox icon HP Instant Support AY HP Instant Support is a web based tool that provides product specific services troubleshooting tips and information about your printer s ink and media usage You must have an Internet connection to use HP Instant Support To access HP Instant Support open the Toolbox and click HP Instant Support on the Information tab HP Instant Support web pages are dynamically created Do not bookmark this site always access it from the Toolbox World Wide Web 9 1 Visit our World Wide Web for the latest printer software product operating system and support information at htto Awww hp com support dj9600 ENWW HP telephone support ENWW During the warranty period you may obtain assistance from the HP Customer Care Center For the number to call see the support guide that came in the box with your printer To help our Customer Care Center representatives serve you better have the following information ready before calling 4 Print the printer diagnostic page see Printing a diagnostic page for instructions If the printer does not print have the following information ready a model number and serial number located at the back of the printer such as C8136A and S G1881
89. nt cartridge is packaged with protective tape covering the ink nozzles Check each print cartridge and make sure the protective tape is removed from the ink nozzles e Ifyou are printing black text and a blank page prints your black print cartridge may be empty Check the print cartridge ink level e Windows See Using the Toolbox e Macintosh See Displaying the HP Inkjet Toolbox Replace the empty black print cartridge see Installing or replacing the print cartridges and then print again e f one print cartridge is empty you can still print with the other print cartridge See Printing with a single print cartridge Make sure the printer is selected When you print your file make sure the printer is selected in the printer menu To set the printer as the default printer right click the printer name or icon in the Printers folder and select the option to set as default printer For more information about setting the default printer see the online Help for your computer s operating system Check for conflicts with port sharing devices If you are using a parallel cable make sure your printer is connected directly to the parallel port Avoid sharing the port with other devices such as a Zip drive or other printers Check the network setup If you are sharing the printer make sure it is properly set up in your network environment See Connecting to a network and the documentation provided by your networ
90. nt in Grayscale Both black and white and color documents can be converted to grayscale On the Color tab select the Print in Grayscale check box 4 11 4 12 Print All Text as Black Print all text characters as black while retaining colored graphics On the Color tab select the Print All Text as Black check box Watermarks Display short text such as CONFIDENTIAL as the background for your document s main text You can customize and rotate the watermark according to your preference This feature is found on the Effects tab Optimize for Photocopy or Fax Color images sometimes translate into poor printouts when put through a black and white facsimile or photocopier The Optimize for Photocopy or Fax feature prints images using high contrast shades of gray making them ideal for faxing and photocopying On the Color tab select the Print in Grayscale check box and then select Optimize for Photocopy or Fax Ink Volume Control Adjust the amount of ink printed on a page On the Basics tab click Advanced Features and then drag the slider to the left for lighter images less ink or to the right for darker images more ink The lighter the ink volume the faster the printout will dry ENWW Printing a document The steps to print a document vary depending on the software program In general follow these steps to print a document 1 Open the file you wish to print 2 Click File and then click Print 3 To print with the printer s def
91. nvironment See Connecting to a network and the documentation provided by your network vendors Also see Resolving network printing problems for additional troubleshooting information e Try restarting the system Turn off the computer and the printer wait a few seconds and then turn them on again Try printing again Printer lights are on or blinking The printer lights indicate printer status and are useful for diagnosing printing problems For a list of printer light combinations what they indicate and what action to take if necessary see Printer lights reference For a description of the printer lights see Front view ENWW ENWW Printer takes a long time to print To enhance the performance of your printer check the following Multiple software applications are open If multiple applications are open the computer may not have sufficient resources for the printer to print at its optimum speed To increase printer speed close all unused software applications when printing If necessary restart your system and then resend your print job Complex documents graphics or photographs are printing Documents containing graphics or photographs print slower than text documents For Windows if your computer does not have enough memory or disk space to print the document under normal conditions you can use Low Memory Mode Using this option may reduce the quality of the printout Low Memory Mode also di
92. ology to create realistic photo images vivid color output and extremely sharp text With PhotoREt IV a greater range of colors lighter tones and smoother gradations between tones can be achieved ensuring the best photo and image print quality Alternatively select Maximum dpi which provides up to 4800 x 1200 optimized dpi for optimum print quality See 4800 x 1200 optimized dpi Up to 4800 x 1200 optimized dpi for color printing and 1200 input dpi This setting will temporarily use a large amount of hard disk space 400 MB or more and will print slower Photo cartridge if present further enhances the print quality To print borderless photographs see Printing borderless It is recommended to remove each sheet of paper as it prints and set it aside to dry If the printed colors visibly shift towards yellow cyan or magenta or there is a tinge of color in the gray shades you need to calibrate the color See Calibrating color If you install the photo print cartridge align the print cartridges for best possible print quality It is not necessary to align the print cartridges every time you install the photo print cartridge only when necessary See Aligning the print cartridges To store a print cartridge see Storing the print cartridges Always hold photo paper by the edges Fingerprints on photo paper reduce print quality Photo paper should be flat before printing If the corners of the photo pape
93. oolbox Macintosh 5 5 Troubleshooting Starting troubleshooting 6 1 Printing a demo Pade 5 444 ene oveadideekena dda biw eee hem 6 3 Printing a diagnostic page 1 ee eee eee eens 6 3 Troubleshooting installation issues 6 4 Hardware installation issues 6 4 Software installation issues 6 4 USB installation failed or nothing prints through USB 6 5 CEA ANS un as dd ae eu heat eens bane eeu ee 6 6 Tips for avoiding paper jams 6 7 Caliban COOL ent cha ener ges then baton id ce out 6 8 ENWW ENWW Resolving printer problems 6 9 Printer shuts down unexpectedly 6 9 Power cannot be turnedon 6 9 Printer is not responding nothing prints 6 10 Printer lights are on or blinking 6 12 Printer takes a long time to print 6 13 Printer does not print after switching ports 6 14 Resolving printing problems 6 15 A blank page printed
94. oolbox contains tools to calibrate the printer clean the print cartridges print a test page and find website support information Displaying the HP Inkjet Toolbox 1 2 Double click the Macintosh HD icon on the desktop Mac OS 9 2 Select Applications Utilities and then hp Mac OS X 10 1 and later Select Library Printers hp and then Utilities Select hp inkjet toolbox Viewing the HP Inkjet Toolbox panels The following options are available on the HP Inkjet Toolbox Panel menu WOW Prints a sample page to view the print output quality Ink Levels Displays print cartridge ink levels Test Prints a test page or a diagnostic page Clean Cleans the print cartridges Calibrate Aligns the print cartridges Color Calibrate Adjusts color to correct problems with tint Color calibration only occurs when the color and photo print cartridges are installed Support Provides access to the HP website where you can find support for the printer and information about HP products and supplies Register Accesses the HP website to register the printer ENWW Troubleshooting This chapter provides solutions to common printer problems such as paper jams or software installation issues and printing problems such as borderless or photo printing problems If your printer is not operating properly and these suggestions do not solve the problem try to print a diagnostic page and then contact the HP Customer Care Center see Pr
95. or Book binding at the side or Tablet binding at the top Change any other desired print settings and click OK or Print ENWW Performing automatic booklet printing You can print booklets automatically when the auto duplex unit is installed on the printer see Installing the auto duplex unit The auto duplex unit is a standard part in the hp deskjet 9670 It may be purchased separately in some countries regions see HP supplies and accessories For Windows 1 Load the appropriate paper see Loading media in the input tray 2 Open the printer driver see Printing a document 3 Click the Finishing tab 4 Select the Print on Both Sides check box and ensure that Use Auto Duplex Unit is selected or Select Preserve Layout Select a binding option in the Booklet Layout is drop down list 7 Do one of the following e To leave every other page of the booklet blank select Print on One Side e To print on all pages in the booklet clear the Print on One Side check box if it is selected Change any other desired print settings and click OK Print your document For Macintosh 1 Load the appropriate paper see Loading media in the input tray 2 Click File and then click Print 3 Mac OS 9 1 x and 9 2 x i Open the Layout panel ii Select the booklet option from the Multiple Pages Per Sheet drop down list ii Select Print Both Sides and then select Automatic Mac OS X 10 1 and la
96. or DOS can be downloaded from http www hp com support dj9600 You have access to many printer features through application specific DOS printer drivers however some software manufacturers do not develop printer drivers for their DOS applications Use HP Deskjet Control Panel for DOS to specify the default printer settings for printing from DOS applications ENWW 4 37 Using the Toolbox The Toolbox provides status and maintenance information about your printer It also provides access to documentation and online help tools for solving printer problems The Toolbox is available for Windows only For Macintosh see Using the HP Inkjet Toolbox Macintosh After installing the printer software you can open the Toolbox by clicking Start pointing to Programs hp deskjet 9600 series and then clicking hp deskjet 9600 series Toolbox Or in the status area of the Windows taskbar near the clock click the Toolbox icon Printer Status tab 5 1 The Printer Status tab displays ink level information for each print cartridge and also printer Status The printer selection drop down list lets you select the printer you wish to use with the Toolbox utilities It lists printers that are compatible with the Toolbox The status window displays messages related to current printer status such as Printing job Top cover open and Print cartridge empty Click this button TO Order Supplies Purchase printing supplies such as print c
97. or a network printer installation See To install the printer driver using Add Printer e Install the printer software from the Starter CD When prompted select Connected via the network and then select Client setup for client server printing e On the network browse to the printer and drag it to your Printers folder e Add the printer and install the software from the INF file that has been saved to a location on your network Ask the network administrator where the INF file is located On the Starter CD the INF files are stored in folders using the following format lt CD gt Setup Drivers PCL3 lt operating system gt lt language gt For example if your CD drive letter is D then D Setup Drivers PCL3 Win2k_XP English would contain the English Windows 2000 XP PCL 3 INF file To install the printer driver using Add Printer 1 Click Start point to Settings and then click Printers Windows NT 4 0 98 Me and 2000 or Printers and Faxes Windows XP If Printers and Faxes is not found on the Start menu in Windows XP click Start click Control Panel and then click Printers and Faxes Double click Add Printer and then click Next 3 For Windows 98 Me 2000 or XP select Network Printer Or For Windows NT 4 0 select Network Printer Server Click Next Do one of the following steps e Type in the network path or queue name of the shared printer and click Next Click Have Disk when prompted to select the printer
98. p for performing common printer tasks Troubleshooting View help for solutions to common printer problems such as paper jams or software installation issues and printing problems such as borderless or photo printing problems Contact HP Obtain information on how to contact HP HP Instant Support HP Instant Support is a Web based tool that provides you with product specific services troubleshooting tips and information about your printer s ink and media usage via myPrintMileage With this information you can diagnose and solve printer problems and manage your printing activities and printer supplies more effectively HP Instant Support provides the following services for your printer e Easy access to troubleshooting tips To help you quickly resolve printer problems or prevent some problems from happening HP Instant Support provides tips that are Customized for your printer e Notification of driver and firmware updates When a firmware or driver update for your printer is available a notification message will appear on the HP Instant Support homepage You can access the download site from the web page e Access to hp services From the website you can find out more about the support services available for your printer such as maintenance programs obtain information about service providers and also make online purchase of printer supplies and accessories e Notification of warranty expiration When the printer w
99. paper 7 Y HP bright white paper VY HP premium inkjet paper Other inkjet papers IKKS HP photo paper Other photo papers Thick photo paper HP premium high gloss film ISO ISO HP transparency film Other transparency films HP banner paper HP iron on transfers HP brochure paper Other brochure papers Other specialty papers HP cards Other greeting cards CSSS OS YSN XY X X N ENS XY X NEN ENN Thick plain paper vY Y Up to 4800 x 1200 optimized dpi for color printing and 1200 input dpi This setting will temporarily use a large amount of hard disk space 400 MB or more and will print slower Photo cartridge if present further enhances the print quality ENWW ENWW Understanding supported media weights and capacities The following table provides information about the media weights and capacity that the paper paths can support Tray Type Weight Capacity Input tray Paper envelopes 65 to 135 g m cards 17 to 36 Ib bond Up to 19 mm 0 75 inches or up to 150 sheets plain paper up to 15 envelopes up to 60 cards Transparencies or labels Up to 30 Front manual Paper envelopes 65 to 135 g m Up to 10 sheets plain paper up to feed slot cards 17 to 36 Ib bond 5 envelopes or cards Transparencies or Up to 8 labels Rear manual Paper envelopes Up to 280 g m
100. paper into the input tray see Loading media in the input tray The process uses one sheet of paper Open the HP Inkjet Toolbox and click Color Calibrate 3 Follow the onscreen instructions 6 8 ENWW Resolving printer problems ENWW Printer shuts down unexpectedly Check the power See Power cannot be turned on Check the printer vents The printer vents are located on the sides of the printer If the printer vents are covered and the printer overheats it automatically turns off Make sure the vents are not covered and the printer is in a cool dry location Check the rear access panel or auto duplex unit Make sure the rear access panel or auto duplex unit is correctly installed and locked into place Power cannot be turned on Check the Power light The Power light on the printer should be green Check the power supply module light Make sure the power supply module is firmly connected to the back of the printer The light on the module should be lit Check the power cord e Make sure the power cord is firmly connected to the printer and to a working outlet e Disconnect the power cord from the electrical outlet wait a few seconds and then reconnect the power cord Then press the Power button to turn on the printer lf the power still cannot be turned on call the HP Customer Care Center for help see Customer support 6 9 6 10 Printer is not responding nothing prints Check the p
101. printer on a peer to peer network Mac OS 1 2 10 On the computer that is connected to the printer open USB Printer Sharing from Control Panels and share the printer Then list the printer in a network neighborhood For more information see Mac Help For other users who want to print preselect the printer in the USB Printer Sharing control panel Then choose the neighborhood where the printer is shared and choose the printer ENWW Connecting to a network Your printer can be shared in a network environment by connecting it directly to a network via an optional HP Jetdirect external print server This configuration provides better performance than printing through a computer flexibility in preparing a location for the printer and the ability to share the printer with both Windows and Mac OS users For information about setting up HP Jetdirect external print servers see your HP Jetdirect hardware and software installation guides For information on purchasing HP Jetdirect external print servers see HP supplies and accessories To install the printer driver on the PC or server Windows D y You must install the HP Jetdirect external print server first then connect the printer to the network and install the printer software on the computer that will send print jobs directly to the network printer 1 After setting up the HP Jetdirect external print server start Windows and make sure no Windows appl
102. r driver Click the Color tab and make sure the color sliders are centered If you are printing with only the black or photo print cartridge the printout will be printed in grayscale See Printing with a single print cartridge Check the paper type Colored paper may cause the mismatch in the printout Try printing on plain white paper ENWW Resolving photo printing problems ENWW Also see Resolving color problems for additional troubleshooting information e Make sure you are printing on the correct side of the media Load media print side down in the input tray and front manual feed slot Load media print side up in the rear manual feed slot e Check the print settings 1 2 Open the printer driver See Printing a document From the Paper Quality tab Windows or the Paper Type Quality panel Macintosh check the following settings e Select the appropriate photo paper type e Select the highest resolution option such as Best or Maximum dpi on the print quality drop down list e Colors are tinted or incorrect If colors in photographs appear tinted or incorrect follow these steps 1 Calibrate the color see Calibrating color A photo print cartridge must be installed for color calibration Reprint the photograph If colors are still tinted or incorrect try the following steps and check the color settings e Windows Open the printer driver see Printing a document and click
103. r curl more than 10 mm or 3 8 inch flatten the paper by putting it in the resealable storage bag then rolling the bag on a table edge until the paper is flat To print digital photographs 1 Load the photo paper e If you are loading a stack of photo paper see Loading media in the input tray e If you are printing one or just a few sheets you can use the front manual feed slot If you are printing on thick paper and desire a straight paper path you can use the rear manual feed slot If you are using either manual feed slot load paper in a later step e If you are printing 4 by 6 inch photos you can use the input tray or rear manual feed slot Print your photographs See Printing a document Also see Guidelines for printing photographs If you are using the front or rear manual feed slot see Printing with the front or rear manual feed slot for media loading instructions 4 21 Understanding digital photography technologies In addition to six ink color printing the printer software offers several features for printing digital photographs e PhotoREt printing e 4800 x 1200 optimized dpi e Printing Exif Print enhanced photographs PhotoREt printing PhotoREt offers the best combination of print soeed and quality for your image To print with PhotoREt technology select Best as the print quality on the Paper Quality tab in the printer driver See Printing a document for instructions on changin
104. r print cartridge must be installed See Printing with a single print cartridge ENWW Resolving banner printing problems e Make sure the paper is loaded correctly e Unfold and refold the paper when several sheets feed into the printer at once e Make sure the unattached edge of the banner paper stack is on top and facing the printer e Verify that the correct paper for banner printing is used e Check the print settings 1 Open the printer driver see Printing a document 2 From the Paper Quality tab check the following settings e Make sure hp banner paper is selected as the paper type e Make sure the appropriate banner size is selected e Check the software e Verify that the software application you are using prints banners Not all software applications print banners e If gaps appear at the ends of the sheets verify that the printer software is operating correctly ENWW 6 25 Resolving media handling problems Media feed problems Print media is jammed in the printer See Clearing jams for instructions on clearing a jam Make sure the media is loaded correctly e See Loading media in the input tray or Printing with the front or rear manual feed slot e Make sure there is sufficient media in the input tray If you are printing one or just a few sheets you can also use the front or rear manual feed slot The printer feeds multiple sheets Make sure you only load one type of pap
105. r type and print quality settings Some paper type settings such as Transparency and print quality settings such as Best require more ink than others Choose different settings in the printer driver Also make sure you have selected the correct paper type in the printer driver Check the paper type Some paper types are not suitable for use with your printer See Selecting print media for tips on using print media 6 21 6 22 Check the print cartridges If you refilled your print cartridges HP does not recommend or support refilled print cartridges Refilling processes and the use of incompatible inks may disrupt the intricate printing system potentially resulting in reduced print quality and even printer damage To order an original HP print cartridge see HP supplies and accessories lf the print cartridge lights are on or blinking see Printer lights reference When printing on photo paper and transparency film Load media print side down in the front manual feed slot or input tray Load media print side up in the rear manual feed slot Use only HP Inkjet Transparency Films listed in HP supplies and accessories Colors are different than they should be Check the print cartridges lf the print cartridge lights are on or blinking see Printer lights reference When colors are completely wrong for example when green prints as blue or yellow the color print cartridge may have run out of one or
106. ray fully extended 601 36 mm 23 68 inches depth Weight hp deskjet 9650 9680 11 kg 24 25 Ib hp deskjet 9670 With auto duplex unit 13 8 kg 30 42 Ib Duty Cycle Up to 5 000 pages month Power Supply Built in Universal Power Supply Power Input 100 240V AC 1300 mA 50 60Hz Requirements Output 32V DC 1500mA Power 60 watts maximum Consumption Operating Operating temperature 5 to 40 C 41 to 104 F Environment Recommended operating conditions 15 to 35 C 59 to 95 F Storage temperature 40 to 60 C 40 to 140 F Relative humidity 20 to 80 percent RH non condensing Noise levels per ISO 9296 Sound power LWAD 6 1 B A System Requirements Minimum Windows 98 Pentium 90 MHz 16 MB RAM 100 MB hard disk Space Windows NT 4 0 Pentium 100 MHz 32 MB RAM 100 MB hard disk space Windows Me Pentium 150 MHz 32 MB RAM 100 MB hard disk space Windows 2000 Pentium 300 MHz 64 MB RAM 100 MB hard disk space Windows XP Pentium 300 MHz 64 MB RAM 100 MB hard disk space Mac OS 9 1 and later iMac 333 MHz or G3 350 MHz 32 MB RAM Mac OS X 10 1 and later G3 except original PowerBook G3 128 MB RAM Internet Explorer 4 0 Recommended Windows 98 Pentium 266 MHz 32 MB RAM 200 MB hard disk space Windows NT 4 0 Pentium 266 MHz 64 MB RAM 200 MB hard disk space Windows Me Pentium 266 MHz 32 MB RAM 200 MB hard disk space Windows 2000 Pentium 300 MHz 64 MB RAM 200 MB hard disk space Windows XP Pentium
107. re printing the following page however it is recommended to allow each page to dry 4 1 4 2 Understanding specifications for supported media This section provides information regarding the sizes types and weights of media that the printer supports Understanding supported media sizes The following table lists the sizes of media you can use with each paper path Media size Input tray Frontmanual Rear manual Auto duplex feed slot feed slot unit e US Letter 8 5 by 11 inches 216 by 279 mm A Y Y Vv e Tabloid 11 by 17 inches 279 by 432 mm e A4 8 3 by 11 7 inches 210 by 297 mm e A3 11 7 by 16 5 inches 297 by 420 mm e B4 10 12 by 14 3 inches 257 by 364 mm e B5 6 9 by 9 9 inches 176 by 250 mm e Statement 5 5 by 8 5 inches 140 by 216 mm e Executive 7 25 by 10 5 inches 184 by 267 mm e Legal 8 5 by 14 inches 216 by 356 mm e Super B 13 by 19 inches 330 by 482 mm e A3 13 by 19 inches 330 by 482 mm e Ad 5 8 by 8 3 inches 148 5 by 210 mm 4 Y Y e Index card 5 by 8 inches 127 by 203 2 mm e No 10 Envelope 4 12 by 9 5 inches 104 6 by 241 3 mm e C5 Envelope 6 4 by 9 inches 162 by 229 mm e DL Envelope 4 3 by 8 7 inches 110 by 220 mm e Monarch Envelope 3 87 by 7 5 inches 98 3 by 190 5 mm e Banner US Letter 8 5 by 11 inches 216 by 279 mm e Banner A4 8 3 by 11 7 inches 210 by 297 mm e Banner A3 11 7 by 16 5 inches 297 by 420 mm e Banner Tabloid
108. rgin settings Make sure margin settings for the document do not exceed the printable area of the printer Make sure the content fits on the page e Content that is cut off may be outside the printable area of the printer Or the size of the document you are printing is larger than the paper size in the input tray e You can use the built in print preview feature to check the document before it prints Check the graphics in the document to make sure their current size scale fits within the printable area of the printer e Ifthe layout of the document you are trying to print will fit on a paper size supported by the printer then load the correct sized paper Make sure to select the correct page orientation in the printer driver e You can scale the document to fit on the paper size you are using See Resizing options under Understanding smart software features for more information Make sure the media is loaded correctly See Loading media in the input tray or Printing with the front or rear manual feed slot If none of the above solutions work The problem is likely a conflict related to the software application you are using Check the release notes on the Starter CD for known software conflicts Otherwise check your software application manual or call the software manufacturer to get more specific help for this problem 6 19 6 20 Meaningless characters are printed Check the cable connection A commo
109. rinter lights If the Power light is blinking be patient Complex documents containing many fonts graphics or color photos take longer to begin printing If the Power light is blinking the printer is processing information See Printer lights reference for descriptions of printer lights and what they indicate Check the power See Power cannot be turned on Check the cables e Make sure the printer cable USB parallel or network is firmly connected between the printer and the computer e Do not connect a USB and a parallel cable to the printer at the same time If two cables are connected turn off the printer and disconnect the cable you are not using e Make sure the cable is not damaged or frayed If it is contact the manufacturer of the cable and have it replaced Make sure the media is loaded correctly Make sure media is loaded correctly in the input tray and that the media is not jammed in the printer See Loading media in the input tray and Clearing jams Make sure the correct sized media is loaded and press the Resume button to continue Make sure the printer is selected When you print your file make sure the printer is selected in the printer menu To set the printer as the default printer right click the printer name or icon in the Printers folder and select the option to set as default printer For more information about setting the default printer see the online Help for your computer
110. roducts specified above will be free from defects in materials and workmanship for the duration specified above which duration begins on the date of purchase by the customer For software products HP s limited warranty applies only to a failure to execute programming instructions HP does not warrant that the operation of any product will be uninterrupted or error free HP s limited warranty covers only those defects that arise as a result of normal use of the product and does not cover any other problems including those that arise as a result of a Improper maintenance or modification b Software media parts or supplies not provided or supported by HP C Operation outside the product s specifications d Unauthorized modification or misuse For HP printer products the use of a non HP print cartridge or a refilled print cartridge does not affect either the warranty to the customer or any HP support contract with the customer However if printer failure or damage is attributable to the use of anon HP or refilled print cartridge HP will charge its standard time and materials charges to service the printer for the particular failure or damage This warranty does not extend to empty HP print cartridges refilled HP print cartridges or HP print cartridges which have been tampered with If HP receives during the applicable warranty period notice of a defect in any product which is covered by HP s warranty HP shall either
111. rstanding smart software features The printer driver provides the following smart software features To access the printer driver see Printing a document ENWW some features are only available in Windows To find more information on a specific feature in the Windows printer driver right click the feature and select What s This Borderless Printing Use the entire page surface when printing photos and cards using the borderless printing feature See Printing borderless Resizing Options Enlarge or reduce the size of your documents with virtually no loss in print quality or resolution On the Effects tab select the Print Document On check box and then select the desired document size followed by the Scale to Fit check box You can also select Center On Page to center your document on the printed page Alternatively you can use the of Normal Size scroll bar to adjust the document size You can zoom from 25 to 400 percent of the original document size but page content may get truncated at times Print on Both Sides Print on both sides of the paper to create professional looking brochures and catalogs See Printing on both sides duplexing Minimize Margins Print closer to the bottom edge of the page On the Paper Quality tab select the Minimize Margins check box and then reduce the document margins by adjusting the page setup settings in the application being used HP Digital Photography Use a variety of
112. rt the computer Select Chooser from the Apple menu Select hp inkjet xx in the upper left window of the Chooser window where xx represents the version of the current printer driver Select deskjet 9600 in the right window of the Chooser screen Close the Chooser Mac OS X 10 1 and later yi Open the Print Center which is located in the Applications Utilities folder Click Add Do one of the following steps e If you are using an AppleTalk network select AppleTalk on the pop up menu e lf you are using an IP network select hp IP Printing on the pop up menu and then type the IP address for the printer If necessary select the Zone Select deskjet 9600 from the printer list and then click Add A dot appears beside the printer name indicating that this printer is now the default printer Close the Print Center Uninstalling the printer software For Windows The steps to uninstall the printer software will depend on the operating system In general follow these steps to uninstall the software 1 Make sure no Windows applications are running 2 Click Start point to Programs hp deskjet 9600 series and then click Uninstall hp deskjet 9600 series 3 Follow the onscreen instructions to remove the printer software Alternatively uninstall the software through Add Remove Programs 1 Make sure no Windows applications are running 2 Open Control Panel 3 Double click Add Remove Programs 4 Select hp deskjet 960
113. s 3 FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND THE TERMS IN THIS WARRANTY STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THE HP PRODUCTS TO SUCH CUSTOMERS ENWW Printer specifications Print Method Drop on demand thermal inkjet printing Print Speed Letter A4 Plain Paper 10 by 15 cm Photo Paper Fast Draft FastNormal Normal Best Black Text 20 ppm 8 ppm 7 ppm 0 6 ppm Mixed Text Color 15 ppm 6 5 ppm 4 ppm 0 6 ppm Full Page Color 4 ppm 2 ppm 1 ppm 0 3 ppm Color Photo 1 ppm 0 7 ppm 0 6 ppm 0 2 ppm Approximate figures Exact speed depends on the system configuration software program and document complexity Color Resolution Maximum of 4800 x 1200 dpi Up to 4800 x 1200 optimized dpi for color printing and 1200 input dpi This setting will temporarily use a large amount of hard disk space 400 MB or more and will print slower Photo cartridge if present further enhances the print quality Printer Command HP PCL Level 3e Languages Software Microsoft Windows 98 NT 4 0 Me 2000 XP Compatibility Macintosh OS 9 1 and later OS X 10 1 and later MS DOS applications Fonts 8 built in fonts 4 each in portrait and landscape orientations CG Times CG Times Italic Courier Courier Italic Letter Gothic Letter Gothic Italic Univers Univers Ital
114. s 2000 or XP To print Exif Print enhanced photographs 1 Open the file you wish to print using Exif Print enabled photo software 2 See Printing with six ink color for printing instructions 4 22 ENWW HP photo imaging software HP photo imaging software is a Windows software application for viewing and editing image files You can print images send images by e mail or fax upload images to a website or use images in printing projects with the HP Photo View Center To install it insert the Starter CD click the HP Photo Imaging Software button on the CD browser menu and select it from the list of software shown When you save photos to your computer the HP photo imaging software opens automatically and displays thumbnails small versions of your images If you want to open the HP photo imaging software at a later time open the HP Director and click the View Images icon which is located in the middle of the Director window ENWW 4 23 Printing borderless Borderless printing lets you print to the edges of certain paper types and a range of standard paper sizes from A6 105 by 148 mm to A3 297 by 420 mm The printer can also print on 4 by 6 inch photo paper If you are printing photos you can enhance them by printing in six ink color printing mode See Printing with six ink color y Open the file in a software application and assign the image size Make sure the size corresponds to the paper size on which you are
115. s operating system Check the Chooser Mac OS 9 1 x and 9 2 x only Make sure you have installed the printer software and the printer is selected The printer version should be visible on the left panel of the Chooser When you click the printer icon the printer name should be available on the right panel of the Chooser Select the printer s name Make sure the printer is not paused e Windows Make sure Pause Printing is not selected in the Printer menu Click Start point to Settings and then click Printers Windows NT 4 0 98 Me and 2000 or Printers and Faxes Windows XP If Printers and Faxes is not found on the Start menu in Windows XP click Start click Control Panel and then click Printers and Faxes ii Right click the printer icon ii If Pause Printing is selected in the drop down menu click it to clear it e Macintosh Make sure Stop Print Queue is not selected in the Mac desktop s Printing menu ENWW ENWW Make sure the print to file option is not selected in the printer driver If the print to file option is selected in the printer driver the print job is saved to a file on your computer and not printed on paper e Windows From the software application click File and then click Print Make sure the Print to file option is not selected e Macintosh On the main pop up menu in the Print dialog box make sure the Print to file option is not selected Check the rear access panel and top cover Make
116. s regions see HP supplies and accessories e To make automatically printing on both sides the default setting for your printer see Changing default print settings Advantages of using the auto duplex unit e Print on both sides of a page without manually reloading the page e Print long documents quickly and efficiently e Use less paper by printing on both sides of paper e Create professional looking brochures reports newsletters and other special items After the first side of the page is printed the printer pauses while the ink dries Once the ink is dry the paper is pulled back into the auto duplex unit and the reverse side of the page is printed For Windows 1 Load the appropriate paper see Loading media in the input tray 2 Open the printer driver see Printing a document 3 Click the Finishing tab 4 Select the Print on Both Sides check box and ensure that Use Auto Duplex Unit is selected or To automatically resize each page to match the document s onscreen layout select Preserve Layout Clearing this option may result in unwanted page breaks Select Flip Pages Up to change the page orientation if desired Choose a booklet layout from the Booklet Layout is drop down list if desired Change any other desired print settings and click OK N oO Print your document For Macintosh 1 Load the appropriate paper see Loading media in the input tray 2 Click File and
117. sables 4800 x 1200 optimized dpi printing To activate Low Memory Mode Open the printer driver see Printing a document ii Click the Basics tab and then click the Advanced Features button il Select Low Memory Mode IV Print the document Up to 4800 x 1200 optimized dpi for color printing and 1200 input dpi This setting will temporarily use a large amount of hard disk space 400 MB or more and will print slower Photo cartridge if present further enhances the print quality Check the print quality The printer prints slower when Best or Maximum dpi is selected as the print quality To increase the printer speed select a different print quality mode in the printer driver Automatic paper type option is enabled When the automatic paper type option is enabled see Using the automatic paper type sensor it takes a few seconds for the printer to scan the first page of the print job to determine the appropriate paper type To increase the print speed select the specific paper type in the printer driver Check your system configuration e See Printer specifications for recommended system requirements e There may be insufficient virtual memory in your system Increase the size of your system s virtual memory See the Windows or Macintosh help Check your port and cable settings Windows 98 Me only e Ifyou are using a parallel connection use an IEEE 1284 parallel cable to enable bidirectional communica
118. settings to improve the quality of your printed photographs The HP Digital Photography features should be used for high resolution images 600 dpi or higher printed on photo quality paper On the Paper Quality tab click HP Digital Photography after you have selected a photo media Booklet Layout Produce booklets without worrying about pagination All you need to do is fold the pages and bind them into a booklet You can choose to bind the booklet on the left or right side by selecting left or right edge binding See Printing booklets Pages per Sheet Arrange up to 16 pages on a single sheet of paper to reduce printing costs You can arrange the order of the layout See Printing multiple pages on a single sheet of paper Tiling Take a one page document and enlarge it up to five times 5 x 5 for documents up to A3 13 by 19 inch size The enlarged document can be printed on several sheets and assembled to form a large billboard See Printing posters Mirror Image Flip a page horizontally This lets you write on the underside of a transparency film leaving the top side available for annotations with marker pens On the Basics tab select the Mirror Image check box Banner printing Print large images and bold oversized fonts on continuous feeds of paper See Printing banners Print in Sepia Print images in a brownish tone to give them an antique look On the Color tab select the Print in Sepia check box Pri
119. ssues 6 4 jagged text 6 19 jammed paper 6 6 meaningless characters printed 6 20 media feed problems 6 26 media handling problems 6 26 media output problem 6 26 missing text or images 6 16 network printing problem 6 28 nothing prints 6 10 photo printing problems 6 23 power cannot be turned on 6 9 printer lights blink 7 1 printer shuts down 6 9 skewed or slanted printout 6 16 6 26 slow printing 6 13 starting point 6 1 switching ports problem 6 14 test page printing 6 11 text or graphics cut off 6 19 text or graphics placement wrong 6 16 USB fails 6 5 wrong fonts printed 6 20 TrueType font 6 19 6 20 two sided printing See printing typefaces included 10 1 U uninstalling software 2 14 USB port 2 2 W warranty 9 3 website IBM 2 15 Linux 2 15 myPrintMileage 5 3 ordering supplies and accessories 8 1 printer 1 2 4 37 9 1 Windows system requirements 10 2 ENWW
120. st results on paper that accepts ink well Always use media that conforms with the types sizes and weights listed in Understanding specifications for supported media It is best to test a variety of media types before buying large quantities Find a media type that works well Use HP media for optimum print quality These print media types are specifically designed to z work well with the printer For ordering information and part numbers see HP supplies and accessories Tips for selecting and using print media ENWW Paper that is too thin has a slick texture or stretches easily can feed improperly through the printer s paper path Paper that is heavily textured or does not accept ink well can cause poorly filled graphics or text To ensure that media feeds properly load only one type of media at a time in the input tray or the manual feed slots Do not use media that is damaged curled or wrinkled It is recommended not to use paper with cutouts or perforations or paper that is heavily textured or embossed Try to use a paper type that has previously worked well with your printer If you are printing more than one page on transparencies photo paper or other special paper the printing pauses and the Resume light blinks after each page is printed This allows the printed page to dry before printing the next page You can press the Resume button if you do not want to wait for the printed page to dry befo
121. start the system and send the print job again Connect the USB cable to the computer and printer and turn on the printer Verify that Windows is able to detect the printer Windows will display the Found New Hardware wizard if it detects the printer If the installation failed uninstall the printer software and try to install again See Uninstalling the printer software 6 5 Clearing jams Use the following methods to locate and clear a paper jam For information on how to avoid jams see Tips for avoiding paper jams gt p To prevent jammed paper from tearing off inside the printer try to grasp jammed paper with both hands and exert even pressure on both sides while pulling the paper towards you e Remove the rear access panel pull out any jammed paper and then reinsert the rear access panel e Remove the rear cover from the auto duplex unit if installed remove any paper and replace the rear cover If the paper jam is not visible by removing the rear cover remove the auto duplex unit to locate the jam 6 6 ENWW e Lift up the output tray and remove any jammed paper from the input tray e Open the top cover The print cartridge carriage should return to the right side of the printer If the carriage does not return to the right side turn off the printer and then move the carriage to the right Pull any jammed paper towards you A Do not reach into the printer when the printer is on and the print cartr
122. sure the rear access panel or auto duplex unit is correctly installed and locked into place and that the top cover is closed Check the print cartridges e Ifthe print cartridge lights are on or blinking see Printer lights reference e Ifyou are printing with a single print cartridge see Printing with a single print cartridge Try printing a demo page Try printing a demo page to see if the printer is set up correctly Make sure the printer is turned on press and hold the Power button press the Resume button once and then release the Power button The printer prints a demo page Try printing a test page Windows To print a generic Windows test page 4 Click Start point to Settings and then click Printers Windows NT 4 0 98 Me and 2000 or Printers and Faxes Windows XP If Printers and Faxes is not found on the Start menu in Windows XP click Start click Control Panel and then click Printers and Faxes 2 Right click the printer icon and select Properties 3 Click the General tab and then click Print Test Page If the test page prints then the problem is not with the connection between the printer and the computer Make sure the application you are trying to print from has the correct printer selected If the test page prints and the printer previously worked with the same software application you are using try printing another file using the software If this file prints the file you were previously tryin
123. t cartridge cradles may also affect the quality of the printout When this occurs try cleaning the electrical contacts on the print cartridges and print cartridge cradles 1 Remove the print cartridge from the printer see Installing or replacing the print cartridges 2 Clean the electrical contacts on the print cartridge cradle with a dry cotton swab 3 Carefully clean the electrical contacts on the print cartridge with a soft dry lint free cloth To prevent damage to the electrical contacts you should wipe the contacts only once Do not A wipe the ink nozzles on the print cartridge 4 Reinstall the print cartridge 3 7 ENWW ENWW Maintaining the print cartridges The following tips will help maintain HP print cartridges and ensure consistent print quality e Keep all print cartridges in their sealed packages until they are needed Print cartridges should be stored at room temperatures between 15 to 35 C 59 to 95 F e Do not remove the plastic tape covering the ink nozzles until you are ready to install the print cartridge in the printer If the plastic tape has been removed from the print cartridge do not attempt to reattach it Reattaching the tape damages the print cartridge Do not drop the print cartridge Dropping the print cartridge may damage tt Storing the print cartridges When the black or photo print cartridge is removed from the printer store it in the Print Cartridge Protector 4
124. t designed to be printed Make sure the font is available in the font selection box of your software application and make sure it is a TrueType font TrueType is a technology that can create fonts of any size from a basic font outline TrueType fonts are scalable meaning they can be scaled for use on the computer screen or the printer This is the standard font scaling technology in Windows Make sure the printer is selected When you print your file make sure the printer is selected in the printer menu To set the printer as the default printer right click the printer name or icon in the Printers folder and select the option to set as default printer For more information about setting the default printer see the online Help for your computer s operating system If none of the above solutions work The problem is likely a conflict related to the software application you are using Check the release notes on the Starter CD for known software conflicts Otherwise check your software application manual or call the software manufacturer to get more specific help for this problem ENWW Resolving color problems ENWW Printout is faded or colors are dull Check the print quality setting The Fast options use less ink and print at a faster rate which is good for printing drafts To achieve a better colored printout select Normal Best or Maximum dpi print quality in the printer driver Check the paper type setting When printin
125. ter i Open the Two Sided Printing panel ii Select Print Both Sides Select the desired binding orientation by clicking the appropriate icon Change any other desired print settings and click OK or Print ENWW 4 31 Printing posters You can enlarge your document from a single page to multiple tiles that can be pasted together into a poster You can use this feature to enlarge a single page document to many tiles depending on the size of your document For Windows Load the appropriate media into the input tray see Loading media in the input tray Open the printer driver See Printing a document Click the Finishing tab Select the number of sheets for your poster from the Tiling drop down list To print specific tiles in the poster click Select Tiles Change any other desired print settings and click OK ND oa BB Q N Print your document After the sections of a poster have been printed trim the edges of the sheets then tape the sheets together For Macintosh Mac OS 9 1 x and 9 2 x 1 Load the appropriate media into the input tray see Loading media in the input tray 2 Click File and then click Print 3 Open the Layout panel 4 Select Tiling from the Multiple Pages Per Sheet drop down list 5 Select the number of sheets for your poster from the Tiling Size drop down list 6 Change any other desired print settings and click OK or Print After the sections of a poster have been printed
126. then click Print Mac OS 9 1 x and 9 2 x i Open the Layout panel ii Select Print Both Sides and then select Automatic Mac OS X 10 1 and later i Open the Two Sided Printing panel ii Select Print Both Sides 4 Select the desired binding orientation by clicking the appropriate icon Change any other desired print settings and click OK or Print ENWW Printing multiple pages on a single sheet of paper ENWW You can print multiple pages of a document on a single sheet of paper The printer software automatically resizes the document text and images to fit on the printed page For Windows 1 Load the appropriate paper see Loading media in the input tray 2 Open the printer driver see Printing a document 3 Click the Finishing tab 4 Select the number of pages you want to appear on each sheet of paper from the Pages Per Sheet drop down list 5 If you want a border to appear around each page image printed on the sheet of paper select the Print Page Borders check box Select a layout for each sheet of paper from the Page Order is drop down list Change any other desired print settings and click OK 8 Print your document For Macintosh Load the appropriate paper see Loading media in the input tray Click File and then click Print Open the Layout panel Mac OS 9 1 x and 9 2 x Select Multiple Pages Per Sheet from the drop down list a fF O N Select the number of pages you wish to
127. tion e If you are using a parallel connection try switching to a USB connection See Connecting the printer e The port setting configuration in your system may not be set to ECP See the manual that comes with your computer for information on how to change your port setting or contact your computer manufacturer 6 14 Check the print cartridges e Ifthe print cartridge lights are on or blinking see Printer lights reference e A print cartridge may be low or out of ink Check the print cartridge ink levels e Windows See Using the Toolbox e Macintosh See Displaying the HP Inkjet Toolbox Replace any low or empty print cartridges see Installing or replacing the print cartridges and then print again e Ifyou are printing with a single print cartridge the print speed may be slower than normal See Printing with a single print cartridge Check for conflicts with port sharing devices If you are using a parallel cable make sure your printer is connected directly to the parallel port Avoid sharing the port with other devices such as a Zip drive or other printers Printer does not print after switching ports Do not connect both the parallel cable and the USB cable to the printer simultaneously Only use one type of connection to the printer at a time Check the cable Make sure the cable you are using is properly connected to the computer and the printer Make sure the printer is turned off
128. tions connect the printer to your computer using a parallel cable In most cases after you install the printer software and connect a printer to the computer you can install additional printers with USB cables without reinstalling the printing software Parallel connection e You can use a parallel cable to connect the printer to the computer if the computer has a parallel port ENWW 2 5 D To complete a software first installation recommended Complete the setup using these instructions if you have not yet connected a USB or parallel cable 1 Close any application that is running 2 Insert the Starter CD into your CD ROM drive The CD menu runs automatically If the CD menu does not run automatically click Start click Run and in the command line box type the letter of your computer s CD ROM drive followed by setup for example type D setup On the CD menu click Install Printer Driver 4 Choose the language you want and click OK Follow the onscreen instructions If the installation program detects that the printer is already connected to the computer using a parallel cable before running the program it will provide you with the option to install the printer using the same port In addition if you select the express install check box the installation program uses the default settings 6 Inthe printer connection dialog box select Connected directly to this computer and click N
129. ttings access the printer driver from the application you are using See Printing a document For descriptions of the printer driver features see Understanding smart software features For Windows 1 3 4 Click Start point to Settings and then click Printers Windows NT 4 0 98 Me and 2000 or Printers and Faxes Windows XP If Printers and Faxes is not found on the Start menu in Windows XP click Start click Control Panel and then click Printers and Faxes In the Printers folder right click the printer icon and then click Properties Windows 98 or Me Document Defaults Windows NT 4 0 or Printing Preferences Windows 2000 or XP Select the options you want to use as the default print settings Click OK to save the new default print settings To restore the default print settings click the Print Task Quick Sets drop down menu and select Default Print Settings For Macintosh 1 2 3 Click File and then click Print Select the options you want to use as the default print settings Mac OS 9 1 x and 9 2 x Select Save Current Settings from the lower left drop down list Mac OS X 10 1 and later Select Save As from the Presets drop down list Type a name for these settings Mac OS 9 1 x and 9 2 x Click Save to save the new default print settings Mac OS X 10 1 and later Click OK to save the new default print settings To restore the default print settings select Default ENWW Unde
130. tton The printer prints a diagnostic page ENWW 6 3 Troubleshooting installation issues If you had trouble installing the printer check the following items Hardware installation issues Press the Power button to turn off the printer wait a few seconds and then press the Power button to turn it on again Also see Power cannot be turned on for other power related troubleshooting steps Make sure all packing tapes have been removed from the printer Make sure the print cartridges are properly installed e Check each print cartridge and make sure the protective tape is removed from the ink nozzles e Make sure the print cartridges are in the correct cradle e Make sure the print cartridges are firmly installed into the cradles Press down firmly on each one to ensure proper contact e Make sure the print cartridge latches are properly closed Make sure the printer is loaded with paper Make sure no lights are on or blinking except the Power light which should be on If any other lights are on see Printer lights reference for a list of light patterns and what they indicate Make sure the rear access panel or auto duplex unit is correctly installed and locked into place Make sure the printer cable is in good working order and that it is securely connected between the appropriate connector on the printer and the computer or a network connection Try printing a demo page to see if the printer is set up corre
131. tup Drivers PCL3 Win2k_XP English would contain the English Windows 2000 XP PCL 3 INF file 2 9 Connecting directly using a USB cable Mac OS Install the software first and then connect the printer to the computer You may share the printer with other Mac OS users when you are finished 1 af N Insert the Starter CD into your CD ROM drive The CD menu runs automatically If the CD menu does not run automatically double click the CD icon on the desktop and then double click the Setup icon Click Install Driver Follow the onscreen instructions Connect the USB cable to the computer and the printer Complete the installation in one of these ways Mac OS 9 1 x and 9 2 x i When prompted restart the computer ii Select Chooser from the Apple menu ili Select hp inkjet xx in the upper left window of the Chooser window where xx represents the version of the current printer driver iv Select deskjet 9600 in the right window of the Chooser screen v Close the Chooser vi To share the printer see To share the printer on a peer to peer network Mac OS below Mac OS X 10 1 and later Open the Print Center which is located in the Applications Utilities folder li Click Add ili Select USB from the menu iv Select deskjet 9600 from the printer list and then click Add A dot appears beside the printer name indicating that this printer is now the default printer v Close the Print Center To share the
132. tures Special features 1 1 Six ink color printing Enhance photo printing with a photo print cartridge Borderless printing Use the entire page surface when printing photos and cards using the borderless printing feature Digital photo printing Print with digital photo printing capabilities Auto duplex unit Print two sided documents automatically The auto duplex unit is a standard part in the hp deskjet 9670 It may be purchased separately in some countries regions see HP supplies and accessories Ink backup mode Continue printing with one print cartridge when the other print cartridge runs out of ink Print multiple pages on a single sheet of paper Use the printer software to print up to 16 pages on a single sheet of paper Cancel button Cancel unwanted print jobs at the touch of a button Auto on printing The printer turns on automatically when you send a print job via the USB or parallel port Power saving mode The printer goes into a low power energy efficient mode after it is turned off for 30 seconds this enables the printer to turn on automatically when you send a print job Automatic paper type sensor The printer automatically selects the print settings appropriate for the media in the printer particularly when used with HP media Toolbox Get status and maintenance information about your printer It also provides access to the myPrintMileage website documentation
133. um dpi print quality in the printer driver ENWW Text is Jagged at the edges not smooth Check the type of font chosen some software applications use custom fonts that have jagged edges when enlarged or printed If you are printing a bitmap image of text it may have jagged edges when skewed enlarged or printed By using TrueType fonts you can ensure that the printer will print smooth fonts When selecting a font look for the TrueType icon TrueType is a technology that can create fonts of any size from a basic font outline TrueType fonts are scalable meaning they can be scaled for use on the computer screen or the printer This is the standard font scaling technology in Windows Check the paper type Paper that is heavily textured or does not accept ink well can cause graphics and text to print poorly See Selecting print media for tips on using print media If none of the above solutions work The problem is likely a conflict related to the software application you are using Check the release notes on the Starter CD for known software conflicts Otherwise check your software application manual or call the software manufacturer to get more specific help for this problem Text or graphics are cut off at page edges ENWW Check the page orientation setting The page orientation selected for example landscape or portrait may not be correct for the document you are printing See Printing a document Check the ma
134. upplies and accessories Lists part numbers of the accessories media and print cartridges that can be purchased and used with the printer e Customer support Lists support services to obtain assistance for your printer e Printer specifications Lists information such as print speeds tray capacity and system requirements Getting more information see the following resources for more information e Getting Started Guide Contains easy to follow instructions and illustrations to quickly set up your printer and identify printer parts e Setup Poster Contains easy to follow illustrations to quickly set up your printer e Toolbox Contains how to and troubleshooting instructions and allows access to printer maintenance functions and HP information e HP Instant Support A web based tool that provides product specific services troubleshooting tips and information about your printer s ink and media usage This e service can be accessed via the Toolbox e Website htip www hp com support dj9600 links to the HP Support website for the latest printer software product operating system and support information e Starter CD Includes printer software a utility that lets you create customized installation packages an electronic copy of this user s guide and ordering information y If the suggestions in these resources do not help you solve your printing problems see Troubleshooting for a list
135. user s guide hp deskjet 9600 series user s guide Copyright Information 2003 Copyright Hewlett Packard Development Company L P Reproduction adaptation or translation without prior written permission is prohibited except as allowed under the copyright laws Edition 1 1 11 2003 Notice The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein A user of the Hewlett Packard product associated with this guide is granted a license to a print hard copies of this user guide for PERSONAL INTERNAL or COMPANY use subject to the restriction not to sell resell or otherwise distribute the hard copies and b place an electronic copy of this user guide on a network server provided access to the electronic copy is limited to PERSONAL INTERNAL users of the Hewlett Packard product associated with this guide Acknowledgements HP ColorSmart IIl and HP PhotoREt IV are trademarks of Hewlett Packard Company Microsoft Windows Windows NT and MS DOS are U S registered trademarks of Microsoft Corporation Pentium is a U S registered trademark of Intel Corporation TrueType is
136. using either a USB cable a parallel cable or a network connection e You must have Internet access To order directly through the Toolbox 1 Click Start point to Programs hp deskjet 9600 series and then click hp deskjet 9600 series Toolbox Or In the status area of the Windows taskbar near the clock click the Toolbox icon 2 On the Printer Status tab click Order Supplies The default browser opens and displays a website from which you can purchase printing supplies 3 Follow the instructions on the website to select and order printing supplies 8 1 Accessories 8 2 Two sided printing accessory HP auto duplex unit C8248A Parallel cable HP IEEE 1284 A B parallel cable 2 m C2950A HP IEEE 1284 A B parallel cable 3 m C2951A USB cable HP USB A B 2 m C6518A HP USB A B 3 m C6520A Network interface HP Jetdirect 175X external print server USB J6035C HP Jetdirect 310X external print server USB J6038A HP Jetdirect 300X external print server Parallel J3263A HP Jetdirect 500x external print server Parallel J3265A ENWW Supplies ENWW Print cartridges Black C6656A 19 ml Color C6657A 17 ml Photo C6658A 17 ml HP Bright White Inkjet Paper A3 200 sheets 297 by 420 mm C1858A US B size 200 sheets 11 by 17 inches C1857A US Letter 250 sheets 8 5 by 11 inches HPB250 US Letter 500 sheets 8 5 by 11 inches HPB1124 A4 200 sheets 210 by 297 mm C5977A A4 500 sheets 210 by 297 mm
137. when you switch ports If the printer was not turned off turn it off wait a few seconds and then turn it on again Make sure the port setting matches the physical connection Click Start point to Settings and then click Printers Windows NT 4 0 98 Me and 2000 or Printers and Faxes Windows XP If Printers and Faxes is not found on the Start menu in Windows XP click Start click Control Panel and then click Printers and Faxes ii Right click the printer icon and select Properties iii Click the Details tab Windows 98 and Me or the Ports tab Windows NT 4 0 2000 and XP and check the port setting Print a test page To print a generic Windows test page Click Start point to Settings and then click Printers Windows NT 4 0 98 Me and 2000 or Printers and Faxes Windows XP If Printers and Faxes is not found on the Start menu in Windows XP click Start click Control Panel and then click Printers and Faxes ii Right click the printer icon and select Properties iii Click the General tab and then click Print Test Page If the test page prints then the problem is not with the connection between the printer and the computer Make sure the application you are trying to print from has the correct printer selected ENWW Resolving printing problems ENWW A blank page printed Check the print cartridges e Ifthe print cartridge lights are on or blinking see Printer lights reference e Each new pri
138. y 297 mm Q2525A HP Brochure amp Flyer Paper Glossy A3 50 sheets 297 by 420 mm C6821A Glossy US B size 50 sheets 11 by 17 inches C6820A US Letter 50 sheets 8 5 by 11 inches C6817A HP Address Labels White Address Labels 100 sheets 1 by 2 5 8 inches Q2588A White Address Labels 25 sheets 1 by 2 5 8 inches Q2587A White Address Labels 25 sheets 1 2 by 1 3 4 inches Q2593A White Address Labels 100 sheets 1 1 3 by 4 inches Q2590A White Address Labels 25 sheets 1 1 3 by 4 inches Q2589A HP Full Sheet Labels White Full Sheet Labels US Letter 100 sheets 8 5 by 11 inches Q2551A White Full Sheet Labels US Letter 25 sheets Q2550A HP Shipping Labels White Shipping Labels 100 sheets 2 by 4 inches Q2592A White Shipping Labels 25 sheets 2 by 4 inches Q2591A White Shipping Labels 100 sheets 3 1 3 by x 4 inches Q2594A 8 5 Toolbox i Customer support The information in Troubleshooting and Printer lights reference suggests solutions to common problems If your printer is not operating properly and the suggestions do not solve your problem try using one of the following support services to obtain assistance The Toolbox is available only if you installed the printer driver through Setup exe Clicking the Troubleshooting button on the Information tab provides easy step by step solutions to common printing problems You should be able to resolve most printing problems by following the provided solutio

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