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HP 9500mfphp User's Manual

1. 288 Solving MFP problems 290 MFP hardware issues 290 Media handling issues 293 MFP output issues 298 Duplexer issues 303 Service and support Warranty information 305 Service during and after the warranty period 305 Extended warranty 305 Spare parts and supplies availability 306 http www hp com go clj9500mfp 12 Contents Rev 1 0 Color print cartridge image drum
2. 321 Protecting the environment 321 FCC statement 326 Regulatory statements 327 Declaration of Conformity 327 EU Statement for Telecom Operation 330 Canadian DOC Regulations 330 VCCI Statement Japan 331 Korean EMI Statement 332 ENWW 13 1 Laser Statement for Finland 332 Taiwan Class A Statement
3. 73 Canceling the current fax transmission 73 Canceling all pending faxes 74 Speed dial 74 Changing the sharpness setting 76 Changing the background setting 77 Changing the light dark setting 78 Receiving faxes 78 Establishing optional fax settings 79 Setting the modem volume 80 Setting the ringer volume
4. 131 Originals submenu 131 Copying submenu 134 Enhancement submenu 137 Sending submenu 138 Printing submenu 141 Print quality submenu 147 System setup submenu 150 Selecting and using media Selecting high quality media 159 Using non HP brand media 160 Ordering supported media
5. 88 Are you using a phone company voice messaging service or an answering machine 89 Checking fax status 89 Fax feature is not operating 91 General fax problems 93 Receiving fax problems 96 Sending fax problems 100 Error codes 103 Fax product specifications 107 Printing Customizing tray 1 operation 109 Printing from tray 1 when the loaded paper is requested
6. 81 Setting outgoing fax resolution 81 Setting dialing and detection options 83 Setting a dialing prefix 83 Setting the redial on busy feature 84 Setting the paper tray 85 Setting the destination bin 86 http www hp com go clj9500mfp 8 Contents Rev 1 0 Troubleshooting fax 87 What type of phone line are you using 87 Are you using a phone line splitter 88 Are you using a surge protection device
7. 240 Clearing jams from the input tray areas 242 ENWW 11 1 Clearing jams from the duplexer 258 Clearing jams from the output areas 261 Solving repeated jams 275 Understanding MFP messages 277 Using the MFP help system 277 If a message persists 278 Solving output quality problems 279 Output quality troubleshooting procedures 281 Solving persistent output quality problems 282 Print Quality Troubleshooting Pages
8. 334 Taiwan Battery Statement 335 Product Information Sheet 335 http www hp com go clj9500mfp 14 Contents Rev 1 0 ENWW MFP components 1 MFP basics 1 MFP components The following figures show the components of the HP Color LaserJet 9500mfp 2 4 5 6 1 12 10 7 11 8 9 3 13 12 http www hp com go clj9500mfp 2 Chapter 1 MFP basics Rev 1 0 1 the ADF automatic document feeder output bin 2 the control panel including the touch screen graphical display 3 the finishing device 3 000 sheet stapler stacker 3 000 sheet stacker multifunction finisher or 8 bin mailbox 4 the front doors 5 the power switch 6 tray 2 7 tray 3 8 the ADF feeder 9 the ADF 10 the ozone fan and filter 11 the right door 12 tray 1 13 the 2 000 sheet side input tray tray 4 ENWW MFP components 3 1 1 1 the air filter 2 the power cord connector 3 the copy connect card enhanced input output EIO 4 the disk drive security lock 5 the RJ11 connector to the external fax line 6 the HP JetLink connector 7 the hard disk EIO 8 the parallel port 9 the FIH foreign interface harness connector
9. 197 Image transfer kit 202 Image cleaning kit 213 Image fuser kit 219 Cleaning procedures 224 Cleaning the ADF 224 Cleaning the post charger 231 Cleaning the fuser input 234 Relocating the MFP 237 Problem solving Clearing jams 239 Jam clearing locations
10. 109 Manually feeding paper from tray 1 110 Using the job storage features 111 Private jobs 112 Stored jobs 113 QuickCopy jobs 115 ENWW 9 1 Proof and hold jobs 117 Control panel menus Retrieve job menu 123 Information menu 125 Paper handling menu 127 Configure device menu
11. 160 Setting media size and type 161 Supported types of media 164 Media related copy quality and print quality issues 180 http www hp com go clj9500mfp 10 Contents Rev 1 0 Managing and maintaining Managing supplies 187 Checking supplies levels 187 Ordering supplies 188 Storing supplies 189 Replacing and recycling the supplies 191 Using the image drums 196 Replacing the image drums
12. BOISB 0205 02 including Q1891A Product Options ALL http www hp com go clj9500mfp 328 Chapter 11 Specifications and regulatory information Rev 1 0 conforms to the following Product Specifications SAFETY IEC 60950 1999 EN 60950 2000 IEC 60825 1 1993 A1 1996 A2 2001 EN 60825 1 1994 A11 1996 A2 2001 Class 1 Laser LED Product GB4943 2001 EMC CISPR 22 1997 EN 55022 1998 Class A 1 EN 61000 3 2 2000 EN 61000 3 3 1995 A1 EN 55024 1998 FCC Title 47 CFR Part 15 Class A 2 ICES 003 Issue 3 GB9254 1998 TELECOM TBR 21 1998 EG 201 121 1998 Supplementary Information ENWW Regulatory statements 329 1 11 The product herewith complies with the requirements of the EMC Directive 89 336 EEC the Low Voltage Directive 73 23 EEC the R amp TTE Directive 1999 5 EC Annex II and carries the CE Marking accordingly 1 The product was tested in a typical configuration with Hewlett Packard Personal Computer Systems Compliance testing of product to standard with exception of Clause 9 5 which is not yet in effect 2 This Device complies with Part 15 of the FCC Rules Operation is subject to the following two Conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation 3 For regulatory purposes this product is assigned a Regulatory model number This number should not
13. 10 the ethernet network card EIO 11 the USB port 1 7 6 5 4 3 8 9 10 11 2 http www hp com go clj9500mfp 4 Chapter 1 MFP basics Rev 1 0 Control panel The control panel includes a touch screen graphical display three job control buttons a numeric keypad and three light emitting diode LED indicator lights Touch screen graphical display Attention light orange Data light green Ready light green Display contrast adjustment Numeric keypad MENU button STATUS button SLEEP button RESET button STOP button CLEAR button C START button ENWW MFP components 5 1 1 Features and buttons Function DISPLAY CONTRAST ADJUSTMENT Use this to adjust the amount of back light on the control panel display TOUCH SCREEN GRAPHICAL DISPLAY This touch screen display provides the user with text and graphical information about the configuration and status of the MFP The touch screen allows you to control all of the MFP functions and features SLEEP Use this to set the MFP to Sleep Mode MENU Use this to open the MFP Information Configuration and other menus STATUS This button shows the current jobs and their progress and also shows the status of the trays and supplies RESET Use this button to resets the job settings to user defined default values STOP Use this button to cancel the active job START Use this button to begin a c
14. 4 Touch START Copying by using user defined settings Using the following steps you can change the settings for your copies To make copies by using settings other than the default settings 1 Place the original face down on the scanner glass or in the ADF 2 Touch the copy icon on the control panel The copy screen appears on the graphical display http www hp com go clj9500mfp 38 Chapter 2 Copying Rev 1 0 3 Touch COLOR or BLACK amp WHITE copies 4 Make any necessary adjustments to the contrast and the reduction or enlargement by using the LIGHT DARK bar and the REDUCE ENLARGE option in the image modification section of the graphical display 5 Touch DESCRIBE ORIGINAL to view your options You can select BASIC options or ADVANCED options After you make your selections touch OK Note If you select Mixed on the Page Content tab you can use the Advanced tab to select the emphasis for text or photo or for text or glossy photo Basic tab What to select SIZE Select Book or the media size of your original PAGE ORIENTATION Select Portrait or Landscape NUMBER OF SIDES Select 1 sided or 2 sided PAGE CONTENT Select Text Photo Glossy Photo or Mixed Advanced tab What to select HEAVY PAPER Select Heavy Paper if your original is heavy paper and you are using the ADF JOB MODE If you are combining multiple flatbed scans into a single job select Job Mode ENWW Copying instructions 3
15. Item Values Explanation TRAY lt N gt SIZE ANY SIZE ANY SIZE LETTER LETTER ROTATED LEGAL EXECUTIVE STATEMENT 8 5X13 11X17 12X18 A3 A4 A4 ROTATED A5 RA3 B5 ISO B5 JIS B4 JIS EXECUTIVE JIS DPOSTCARD JIS 8K 16K ENVELOPE 10 ENVELOPE MONARCH ENVELOPE C5 ENVELOPE DL ENVELOPE B5 CUSTOM ANY CUSTOM Use this item to set the paper size for tray 1 tray 2 tray 3 and the 2 000 sheet side input tray tray 4 Substitute the tray number for lt N gt Note ENVELOPE 10 ENVELOPE MONARCH ENVELOPE C5 ENVELOPE DL STATEMENT 12X18 RA3 and ENVELOPE B5 appear for tray 1 only Note The 2 000 sheet side input tray tray 4 only supports LETTER LETTER ROTATED A4 and A4 ROTATED ENWW Paper handling menu 129 1 6 TRAY lt N gt TYPE ANY TYPE ANY PLAIN PREPRINTED LETTERHEAD TRANSPARENCY PREPUNCHED LABELS BOND RECYCLED COLOR LIGHT lt 75 G M2 HEAVY 105 119 G M2 CARD STOCK gt 163 GLOSSY 75 105 G M2 HEAVY GLOSSY NON HP HVY GLOSSY HIGH GLOSS IMAGES TOUGH PAPER ENVELOPE Use this item to specify the type of media in each tray Substitute the tray number for lt N gt Item Values Explanation http www hp com go clj9500mfp 130 Chapter 6 Control panel menus Rev 1 0 TRAY lt N gt CUSTOM UNIT OF MEASURE X DIMENSION Y DIMENSION This message appears when the custom switch is in the CUSTOM position and you select CUSTOM from the list of media sizes The listed values are
16. Note If the MFP needs additional space to store newer proof and hold jobs the MFP will delete other stored proof and hold jobs starting with the oldest job To permanently store the job and prevent the MFP from deleting it when space is needed select the Stored Job option in the printer driver instead of the Proof and Hold option Note The MFP must have a hard disk installed in order to use this feature http www hp com go clj9500mfp 118 Chapter 5 Printing Rev 1 0 To print a proof and hold job You can print the remaining copies of a held job at the control panel 1 Press the MENU button 2 Touch RETRIEVE JOB 3 Scroll to and touch USER NAME 4 Scroll to and touch your job 5 Enter the number of copies that you want to print If PRINT has next to it the job requires a PIN to print See Private jobs on page 112 6 Touch OK to start printing To delete a proof and hold job When you send a proof and hold job the MFP automatically deletes your previous proof and hold job If a proof and hold job does not already exist for that job name and the MFP needs additional space the MFP might delete other proof and hold jobs starting with the oldest one 1 Press the MENU button 2 Touch RETRIEVE JOB 3 Scroll to and touch USER NAME 4 Scroll to and touch your job ENWW Using the job storage features 119 1 5 5 Touch DELETE If DELETE has next to it the job requires a PIN t
17. up to 3 000 sheets of letter or A4 up to 1 500 sheets of ledger or A3 standard sizes for face down bin letter legal executive A3 A4 A5 11 x 17 B5 B4 8K 16K standard sizes for face up bin letter letter R legal executive statement 8 5 x 13 11 x 17 A3 A4 A4 R A5 B5 B4 JPostD 8K 16K envelope 10 envelope monarch envelope C5 envelope DL envelope B5 custom custom sizes face up long edge between 210 mm and 470 mm 8 25 inches and 18 5 inches short edge between 98 mm and 306 mm 3 9 inches and 12 inches 64 to 200 g m2 17 to 53 lb bond in face down bin 64 to 220 g m2 17 to 58 lb bond in face up bin Tray or bin Capacity Media Weight ENWW 177 1 7 3 000 sheet stapler stacker up to 3 000 sheets stacked up to 50 sheets stapled standard sizes for face down bin letter legal executive A3 A4 A5 11 x 17 B5 B4 8K 16K standard sizes for face up bin letter letter R legal executive statement 8 5 x 13 11 x 17 A3 A4 A4 R A5 B5 B4 JPostD 8K 16K envelope 10 envelope monarch envelope C5 envelope DL envelope B5 custom custom sizes face up long edge between 210 mm and 470 mm 8 25 inches and 18 5 inches short edge between 98 mm and 306 mm 3 9 inches and 12 inches 64 to 200 g m2 17 to 53 lb bond in face down bin 64 to 220 g m2 17 to 58 lb bond in face up bin Tray or bin Ca
18. 36 Copying by using user defined settings 37 Copying from the scanner glass 42 Copying by using the ADF 42 Copying books 43 Creating a job to be copied later 44 Color copies or black and white copies 44 Reduce or enlarge 45 Adjust the lightness darkness 45 http www hp com go clj9500mfp 6 Contents Rev 1 0 Enhance the document 45 Setting copy defaults 47 Di
19. ENWW 5 1 MFP basics MFP components 1 Control panel 4 Setting the MFP defaults 9 Setting the MFP device defaults 9 Loading input trays 10 Loading tray 2 and tray 3 15 Changing and setting the media size and type for a tray 27 Copying Copy screen layout 32 Copying instructions 35 Copying by using the default settings one touch copying
20. Faxing Rev 1 0 Roll over lines A phone system feature where a new call rolls over to the next available line when the first incoming line is busy Try attaching the fax to the first incoming phone line The fax will answer the phone after it rings the number of times that is set in the rings to answer setting Note Roll over lines can cause problems with the ability to receive faxes HP recommends that you do not use roll over lines Are you using a phone line splitter Parallel or T phone line splitters should not be used with the fax because they can degrade the quality of the phone signal Are you using a surge protection device A surge protection device can be used between the wall jack and the fax to protect the fax against electrical power that passes through the phone lines These devices can cause some fax communication problems by degrading the quality of the phone signal If you are having problems sending or receiving faxes and are using one of these devices connect the fax directly to the phone jack on the wall to determine whether the problem is with the surge protection device ENWW Checking fax status 89 1 4 Are you using a phone company voice messaging service or an answering machine If the rings to answer setting for the messaging service is lower than the rings to answer setting for the fax the messaging service answers the call and the fax is not able to receive faxes If the rings to
21. The tray is ready to use ENWW Loading input trays 21 1 1 To load custom media in tray 2 and tray 3 Use this procedure to load custom size media in the tray CAUTION To avoid a jam never add or remove media from a tray while printing from that tray 1 Pull the tray open until it stops 2 Press the tab on the front X paper guide and slide the guide all the way out 3 Press the tab on the left Y paper guide and slide the guide all the way out 4 Load orient the media according to size 5 Set the Custom Standard switch to Custom 4 5 1 http www hp com go clj9500mfp 22 Chapter 1 MFP basics Rev 1 0 6 Adjust the left Y media guide by pressing the tab on the guide and slide the guide until it gently touches the paper 7 Adjust the front X media guide by pressing tab on the guide and slide the guide until it gently touches the paper 8 Note the orientation of the paper as well as the value of the X dimension and the Y dimension The X and Y dimensions are marked in the tray You will need this information for a later step 9 Slide the tray into the MFP 10 Look at the control panel within a few seconds of closing the tray Open and close the tray if the time has already elapsed The control panel displays the tray size and type configuration Do one of the following If the size and type settings are correct touch EXIT to accept the settings The tray is ready to
22. letter Q1298A A4 Q1298B TOUGH PAPER 0 127 mm 5 mils thick approximately 44 lb bond equivalent 50 sheets satin finish coating on both sides waterproof tearproof Use for signs maps restaurant menus waterproof documents and tearproof documents HP Color LaserJet Transparencies letter C2934A A4 C2936A TRANSPARENCY 0 127 mm 5 mils thick 50 sheets premium coated both sides Use for transparencies Recommended media Recommended media Type Characteristics ENWW 171 1 7 Determining media type If you have media that is not mentioned on page 164 you can determine the type setting by using the following criteria Note Set the type at the control panel when you load the trays and in the printer driver when you print your print job See Setting media size and type on page 161 for more information Weight Finish Type Less than 75 g m2 20 lb bond any LIGHT lt 75 G M2 75 g m2 20 lb bond through 105 g m2 28 lb bond matte PLAIN 75 g m2 20 lb bond through 105 g m2 28 lb bond glossy GLOSSY 75 105 G M2 106 g m2 29 lb bond through 163 g m2 43 lb bond matte HEAVY 106 163 G M2 http www hp com go clj9500mfp 172 Chapter 7 Selecting and using media Rev 1 0 Determining weight To determine the media s weight see the label on the media packaging If the label does not specify a weight note the thickness and flexibility of the media Generally the thicker
23. on page 281 and the output quality problem persists follow these steps 1 Use the following output quality defect chart to identify your output quality defect 2 Go to the page that is indicated beneath the defect you identify and use the solutions listed there to solve the output quality problem 3 If the procedures do not solve the problem print the Print Quality Troubleshooting Pages and follow the diagnostic procedure that is listed on the first page to help isolate the defect to a particular component 4 If the problems persist or if your output quality defect is not shown in the output quality defect chart contact your local HP authorized service and support center See Information from the MFP on page 310 for more information The output quality defect chart assumes the use of letter or A4 size media that has moved through the MFP long edge first See Solving persistent output quality problems on page 282 Output quality defect chart Use the examples in the output quality defect chart to determine which output quality problem you are experiencing and then see the corresponding pages to find information that can help you troubleshoot the problem ENWW Solving output quality problems 283 1 9 Horizontal lines or streaks Make sure that the operation and location requirements of the printer are met Print the Print Quality Troubleshooting Pages see Print Quality Troubleshooting Pages
24. on page 288 and follow the diagnostic procedure listed on the first page to help isolate the defect to a particular component Broken horizontal lines Clean the fuser input area Vertical lines Make sure that the following supplies are seated correctly image transfer belt transfer cleaner transfer roller Print the Print Quality Troubleshooting Pages see Print Quality Troubleshooting Pages on page 288 and follow the diagnostic procedure listed on the first page to help isolate the defect to a particular component Repetitive defects Make sure that the operation and location requirements of the printer are met Print the Print Quality Troubleshooting Pages see Print Quality Troubleshooting Pages on page 288 and follow the diagnostic procedure listed on the first page to help isolate the defect to a particular component http www hp com go clj9500mfp 284 Chapter 9 Problem solving Rev 1 0 Color fade in all colors Make sure that the operation and location requirements of the printer are met Clean the post charger Calibrate the printer Make sure that the following supplies are seated correctly image transfer belt transfer roller Color fade in one color Make sure that the operation and location requirements of the printer are met Calibrate the printer Print the Print Quality Troublesh
25. Country region support To select this country region Select this country region from the location setting list Estonia Norway Sweden or Russian Federation Iceland Denmark Norway or Sweden http www hp com go clj9500mfp 58 Chapter 4 Faxing Rev 1 0 The MFP can function as a standalone analog fax machine The information in this chapter helps you complete the following tasks Perform initial setup configuration Send faxes Configure fax settings Perform advanced fax features Use fax logs and reports Troubleshoot problems Latvia Norway Sweden or Russian Federation Liechtenstein Austria or Switzerland Lithuania Norway Sweden or Russian Federation Morocco Spain Slovenia Hungary or Poland Country region support To select this country region Select this country region from the location setting list ENWW 59 1 4 Note Although the MFP also supports LAN faxing through the HP MFP Digital Sending Software Configuration Utility that utility is available as an option and is not discussed in this chapter For information about LAN faxing see the HP MFP Digital Sending Software User Guide or the HP MFP Digital Sending Software Support Guide http www hp com go clj9500mfp 60 Chapter 4 Faxing Rev 1 0 Connecting the fax to a phone line When connecting the fax to a phone line make sure that the phone line for the fax is a dedicated line that i
26. default setting is 32 ENWW Configure device menu 151 1 6 JOB HELD TIMEOUT OFF 1 HOUR 4 HOURS 1 DAY 1 WEEK Use this item to set the amount of time that QuickCopy proof and hold private and stored jobs are kept before being automatically deleted from the queue SHOW ADDRESS AUTO OFF Use this item to define whether or not the printer IP address appears on the control panel with the READY message If AUTO is selected the IP address of the device is shown if the device is connected to a network OPTIMUM SPEED COST AUTO SPEED COST PER PAGE Use this item to control how the MFP switches from color mode to monochrome mode AUTO switches between modes based on the job being printed SPEED increases print speed but is not as efficient when switching modes COST PER PAGE slows print speed but is the most cost effective option for switching modes Item Values Explanation http www hp com go clj9500mfp 152 Chapter 6 Control panel menus Rev 1 0 TRAY BEHAVIOR USE REQUESTED TRAY MANUALLY FEED PROMPT PS DEFER MEDIA Use this item to specify the behavior of the trays Each of the options opens its own submenu USE REQUESTED TRAY EXCLUSIVELY The printer does not automatically select another tray when you indicate that a specific tray should be used FIRST The printer pulls media from another tray if the specified tray is empty MANUALLY FEED PROMPT ALWAYS You are prompted to
27. send and fax settings when the START button is pressed The values are OFF and ON and the default is OFF TIMEOUT AFTER SEND The amount of time that a send setting is kept before resetting to the factory default settings The value range is 10 to 300 and the default is 10 HOLD OFF PRINT JOB If the value is set to ON the print job will be held while you are using the MFP control panel HOLD OFF TIME This value controls how long a print job is held off after the copy send job is complete SCAN AHEAD A copy job can be scanned even if the MFP is printing another job The job is scanned and held until it can be printed If SCAN AHEAD OFF the job will not be scanned until the print job is completed AUTO JOB INTERRUPT A copy job can automatically interrupt any currently printing network print job in between the number of full copies printed When this item is set to OFF the copy job waits until the network print job is completed INTERRUPT COPY JOB Interrupt the current copy job to make a different copy When you press the START button the MFP presents a message that asks if you want to interrupt the current copy job When set to OFF the current copy job cannot be interrupted by another copy job AUDIBLE FEEDBACK Gives an audible indication when a key is pressed or when you touch an interactive area of the touch screen Item Values Explanation ENWW Configure device menu 155 1
28. touch the down arrow in the To text line http www hp com go clj9500mfp 54 Chapter 3 Digital sending and e mail Rev 1 0 7 Touch CC and then type the e mail address of any copy recipients if necessary If you want to send a blind copy to an e mail address touch BCC and type the address of the recipient 8 Touch SUBJECT and then type the subject of your e mail 9 Touch OK 10 Press START Using the auto complete function When you open the To CC or From screens in the Send to E mail feature the auto complete function is invoked As you type the required address or name at the keyboard screen the MFP automatically searches the address book list and brings the first matching address into the text line of the keyboard screen You can then select that name by touching ENTER or continue typing the name until auto complete finds the correct entry If you type a character that does not match any entry in the list the auto complete text is removed from the display to show that you are typing an address that is not in the address book ENWW Using the address book 55 1 3 Using the address book The private address book and the local address book store frequently used e mail addresses These books can be shared between MFPs that use the same server to access the HP MFP Digital Sending software Note Addresses can be added or deleted to the private and local address books but the user must be authenticated in
29. tray 4 1 2 http www hp com go clj9500mfp 26 Chapter 1 MFP basics Rev 1 0 Note The number of sheets that can be loaded might vary depending on the type of media Use the media fill triangles to determine how much media to load Make sure that the corners of the media are not folded The 2 000 sheet side input tray tray 4 supports letter A4 A4 R and letter R media 3 Close the bottom door and then close the top door 4 The control panel display prompts you to select the size and type of the media that you want to use 5 Scroll to the size that you want and select it 6 Scroll to the type you want and select it 3 ENWW Loading input trays 27 1 1 Changing and setting the media size and type for a tray You can configure the MFP input trays by type and size You can load different media in the input trays and then request media by type or size Note If you have used previous HP LaserJet printers or MFPs you might be accustomed to configuring tray 1 to first mode or cassette mode To duplicate the settings for first mode configure tray 1 for Size ANYSIZE and Type ANY To duplicate the settings for cassette mode set either the size or type for tray 1 to a setting other than ANY The following instructions are used to configure the trays at the MFP control panel You can also configure the trays from your computer by using the embedded Web server To set or change media size for
30. tray size in dimensions is then displayed http www hp com go clj9500mfp 24 Chapter 1 MFP basics Rev 1 0 17 To change the type setting touch the correct paper type The message SETTING SAVED is displayed for a moment and then the size and type settings are displayed Note If you are using media that is lighter or heavier than 75 g m to 105 g m 20 to 28 lb or if you are using coated media or transparencies set the media type for the tray 18 Touch EXIT to accept the settings The tray is ready to use ENWW Loading input trays 25 1 1 To load the 2 000 sheet side input tray tray 4 The 2 000 sheet side input tray tray 4 holds up to 2 000 sheets of media The 2 000 sheet side input tray tray 4 only supports A4 or letter size media If you are using media that is lighter or heavier than 75 g m2 to 105 g m2 20 to 28 lb or if you are using coated media set the media type for the tray CAUTION To avoid a jam never add or remove media from the tray while printing from that tray Use this procedure to load media in the 2 000 sheet side input tray tray 4 1 Open the top door and then open the bottom door 2 Load the media so that the side to be printed on faces up and the long edge is toward the MFP short edge toward the MFP is you are making booklets Do not load more media than the maximum that is indicated by the media fill triangles at the back of the 2 000 sheet side input tray
31. 4 On the Enhance tab touch the left arrow to increase the appearance of background or touch the right arrow to decrease the background 5 Touch OK http www hp com go clj9500mfp 78 Chapter 4 Faxing Rev 1 0 Changing the light dark setting The light dark setting adjusts how light or dark the transmitted image will appear on the recipient s fax machine To change the light dark setting 1 Touch the FAX option 2 Touch SETTINGS 3 Touch the Light arrow to lighten the image or touch the Dark arrow to darken the image 4 Touch OK Receiving faxes When the fax receives incoming faxes it stores them in memory before printing After the entire fax is stored it is printed and then deleted from memory However if the schedule printing of faxes is set turned on then all of the incoming faxes are stored in memory and none are printed When the schedule printing of faxes has been set and is then turned off all of the stored faxes are printed ENWW Establishing optional fax settings 79 1 4 You can change the fax receive default settings to modify the way a fax is received Select the number of rings to answer Print date time and page number on faxes stamp Select input paper tray and destination bin Forward faxes to another number Block faxes from certain numbers Schedule printing of faxes Note You cannot cancel incoming faxes Establishing optional fax se
32. CD ROM Print a configuration page to make sure that the duplexer is installed properly see chapter 10 of the User Reference Guide on the CD ROM Make sure that the duplexer has been configured in the printer driver see Setting the MFP device defaults on page 9 Make sure that the software program is not overriding the printer driver setting http www hp com go clj9500mfp 304 Chapter 9 Problem solving Rev 1 0 The print on both sides selection is not available Make sure that the selected media type can be printed on both sides see Selecting and using media on page 159 Change the media type to one that can be printed on both sides Print a configuration page to make sure that the duplexer is installed properly see chapter 10 of the User Reference Guide on the CD ROM Make sure that the duplexer has been configured in the printer driver see Setting the MFP device defaults on page 9 Situation Solution ENWW Warranty information 305 Service and support 10 Warranty information Service during and after the warranty period If MFP hardware fails during the warranty period contact an HP authorized service or support provider If MFP hardware fails after the warranty period and you have an HP Maintenance Agreement or HP SupportPack request service as specified in the agreement If you do not have an HP Maintenance Agreement or
33. HP SupportPack contact an HP authorized service or support provider Extended warranty HP SupportPack provides coverage for the HP hardware product and all HP supplied internal components The hardware maintenance covers a three year period from date of the HP product purchase The customer must purchase HP SupportPack within 90 days of the HP product purchase For more information contact the HP Customer Care Service and HP Customer Support group http www hp com go clj9500mfp 306 Chapter 10 Service and support Rev 1 0 Spare parts and supplies availability Spare parts and supplies for this MFP will be available for at least five years after the production has stopped Color print cartridge image drum warranty This HP product is warranted to be free from defects in materials and workmanship This warranty does not cover products that a have been refilled refurbished remanufactured or tampered with in any way b experience problems resulting from misuse improper storage or operation outside of the published environmental specifications for the printer product or c exhibit wear from ordinary use To obtain warranty service please return the product to place of purchase with a written description of the problem and print samples or contact HP customer support At HP s option HP will either replace products that prove to be defective or refund your purchase price TO THE EXTENT ALLOWED BY LOCAL LAW THE ABOVE WA
34. LARGE Use this item to specify the compressed value of a document http www hp com go clj9500mfp 140 Chapter 6 Control panel menus Rev 1 0 RESOLUTION 75 DPI 150 DPI 200 DPI 300 DPI Use this item to specify the resolution value of a scanned image E MAIL FIND SEND GATEWAYS Use this item to automatically search the network for SMTP and LDAP gateways that can be used to send e mail SMTP GATEWAY Use this item to specify the IP address of the SMTP gateway that is used to send e mail LDAP GATEWAY Use this item to specify the IP address of the LDAP gateway that is used to send e mail TEST SEND GATEWAYS Use this item to test the configured gateways for correct functionality If the configured gateways are functional GATEWAYS OK appears on the control panel display Item Values Explanation ENWW Configure device menu 141 1 6 Printing submenu Some items in this menu are available from a software program or from the driver if the appropriate driver is installed Driver and program settings override control panel settings For more information see the User Reference Guide on the CD ROM Note When a value is specified with an that value is the factory default setting Item Values Explanation COPIES 1 to 32 000 Use this item to set the default number of copies by specifying any number from 1 to 32 000 Use the numeric keypad to specify the number of copies The factory default se
35. TYPE gt lt SIZE gt touch OK to change the size and type configuration The size menu is displayed 8 Touch ANY SIZE The control panel displays SETTING SAVED 9 Touch ANY TYPE The control panel displays SETTING SAVED 10 If the control panel displays TRAY 1 ANY SIZE ANY TYPE then the tray is ready for occasional one time use for a variety of paper 11 Touch EXIT to accept the size and type settings 4 ENWW Loading input trays 13 1 1 To load tray 1 when the same paper is used for multiple jobs Use the following procedure if tray 1 is loaded continually with the same type of paper and the paper is not usually removed from tray 1 between print jobs The following procedures can also increase the MFP performance when printing from tray 1 CAUTION To avoid a jam never add or remove paper from a tray while printing from that tray 1 Touch MENU 2 Touch PAPER HANDLING 3 Touch TRAY 1 SIZE 4 Touch the correct paper size The control panel displays SETTING SAVED Note If you select CUSTOM as the paper size also select the unit of measure the X and Y dimensions 5 Touch TRAY 1 TYPE http www hp com go clj9500mfp 14 Chapter 1 MFP basics Rev 1 0 6 Touch the correct paper type The control panel displays SETTING SAVED 7 Touch EXIT to exit the menus 8 Open tray 1 9 Pull the first tray extension out until it stops If you are printing on large media also extend the
36. Use this item to print or delete the selected job If a job requires a PIN to be printed or deleted appears next to the PRINT or DELETE command and a PIN must be provided If you select PRINT the printer prompts you to specify the number of copies to print 1 to 32 000 Item Explanation ENWW Information menu 125 1 6 Information menu To print an information page scroll to the information page that you want and touch OK Item Explanation PRINT MENU MAP Use this item to generate a menu map of the layout and the current control panel menu settings PRINT CONFIGURATION PAGE Use this item to generate a page that indicates the status of all of the consumables The MFP returns to the READY state when the page is completed PRINT SUPPLIES STATUS PAGE Use this item to generate a page that indicates the number of pages remaining for each supply in the MFP The MFP returns to the READY state when the page is completed SUPPLIES STATUS Use this item to generate a page that indicates availability of the supplies and the status of all of the consumables PRINT USAGE PAGE Use this item to generate a page that contains information that can be used for cost accounting This item is only available if a hard disk is installed The MFP returns to the READY state when the page is completed http www hp com go clj9500mfp 126 Chapter 6 Control panel menus Rev 1 0 PRINT DEMO Use this item to generate a demonstrat
37. and less flexible media is the greater is its weight Matte versus glossy To determine the media s finish see the label on the media packaging If the label does not specify a finish look to see if the media is smooth and shiny If so you will probably get the best print quality by using one of the glossy types depending on its weight If the media is not smooth and shiny it probably has a matte finish 106 g m2 29 lb bond through 163 g m2 43 lb bond glossy HP HEAVY GLOSSY if using HP brand media NON HP HEAVY GLOSSY if using non HP brand media 164 g m2 44 lb bond and heavier any CARDSTOCK gt 164 G M2 Weight Finish Type ENWW 173 1 7 Supported media sizes for input and output Note For more information about one of the HP finishing devices see the user reference guide that came with the device Tray or bin Capacity Media Weight ADF input tray up to 100 sheets 10 mm stack for letter A4 5 mm stack for ledger A3 standard sizes letter letter R legal executive statement 8 5 x 13 11 x 17 A3 A4 A4 R A5 B5 B4 JPostD 8K 16K envelope 10 envelope monarch envelope C5 envelope DL envelope B5 custom 64 to 220 g m2 17 to 58 lb bond http www hp com go clj9500mfp 174 Chapter 7 Selecting and using media Rev 1 0 tray 1 up to 100 sheets 10 mm total height 5 mm total height for media that is 200 g m2 53 lb bond or heavier up to 10 e
38. area It can be hot 5 Lift the green tabs and remove any jammed or damaged media Be sure to remove all of the pieces of torn media 6 Press the green tab and slide the duplexer partially out of the MFP Remove any jammed or damaged media from this area by pulling the media out of the MFP 4 5 6 ENWW Clearing jams 263 1 9 7 Close the lower left door Push the finishing device back into place Note Any time a jam occurs in the fuser area including the lower left door area the MFP automatically sends a cleaning page through the paper path to remove loose toner 7 http www hp com go clj9500mfp 264 Chapter 9 Problem solving Rev 1 0 Jam in the top output bin Follow these directions to clear jams in the top output bin 1 If the jam extends into the output area slowly and carefully pull the media out of the MFP so that it does not tear If the jammed media is not visible in the output area go to step 2 2 Move the finishing device away from the MFP to gain access to the lower left door To do this stand on the left side of the MFP and pull the finishing device straight toward you 3 Open the upper left door 2 3 1 ENWW Clearing jams 265 1 9 4 If the jammed media is visible remove it by slowly and carefully pulling up or down and then go to step 6 If the jammed media is not visible go to step 5 5 Open the lower left door and remove any jammed media from thi
39. available in a pop up menu where you select millimeters or inches as the unit of measure and set the X and Y dimensions of the custom paper size Item Values Explanation ENWW Configure device menu 131 1 6 Configure device menu This menu contains controls for all of the MFP administrative functions Originals submenu This submenu controls the default settings for several of the copying functions that relate to the type of originals that are being copied Note When a value is specified with an that value is the factory default setting http www hp com go clj9500mfp 132 Chapter 6 Control panel menus Rev 1 0 Item Values Explanation PAPER SIZE AUTO LETTER LEDGER LEGAL EXEC A3 A4 A5 B4 B5 BOOK Use this item to specify the media size of the original document The MFP uses the media sensors to automatically describe the size of the original document If media is not detected you can select from a list of supported media sizes NUMBER OF SIDES 1 2 Use this item to determine whether one side or both sides of the original document are scanned The MFP prompts you to turn the page over if 2 is selected and the original is placed on the scanner glass ORIENTATION PORTRAIT LANDSCAPE Use this item to determine whether the orientation of the original is portrait short edge top or landscape long edge top ENWW Configure device menu 133 1 6 CONTENT TEXT PHOTO GLOSSY PHO
40. be confused with the marketing name HP Color LaserJet 9500MFP or the product number C8549A For Regulatory Topics Only Australia Contact Product Regulations Manager Hewlett Packard Australia Ltd 31 41 Joseph Street Blackburn Victoria 3130 Australia European Contact Your Local Hewlett Packard Sales and Service Office or Hewlett Packard Gmbh Department HQ TRE Standards Europe Herrenberger Stra e 140 D 71034 Boeblingen FAX 49 7031 14 3143 USA Contact Product Regulations Manager Hewlett Packard Company PO Box 15 Mail Stop 160 Boise Idaho 83707 0015 Phone 208 396 6000 http www hp com go clj9500mfp 330 Chapter 11 Specifications and regulatory information Rev 1 0 EU Statement for Telecom Operation This product is intended to be connected to the analog Public Switched Telecommunication Networks PSTN of European Economic Area EEA countries regions It meets requirements of EU R amp TTE Directive 1999 5 EC Annex II and carries appropriate CE conformity marking For more details see Declaration of Conformity on page 327 issued by the manufacturer However due to differences between individual national PSTNs the product may not guarantee unconditional assurance of successful operation on every PSTN termination point Network compatibility depends on the correct setting being selected by the customer in preparation of its connection to the PSTN Please follow the instructions provided in the user m
41. bottle does not snap into place make sure that the blue transfer cleaner handle and the green lever are in the up position 12 Close the front doors 10 11 12 http www hp com go clj9500mfp 218 Chapter 8 Managing and maintaining Rev 1 0 13 Reattach the finishing device 14 Do one of the following If NEW CLEANING KIT appears on the control panel display use the Up arrow or the Down arrow to scroll to YES and then touch OK The kit life count is automatically reset If NEW CLEANING KIT does not appear press the MENU button Use the Up arrow or the Down arrow to scroll to CONFIGURE DEVICE to RESETS and then to RESET SUPPLIES Scroll to NEW CLEANING KIT and then select YES to reset the count Note If you select NO or do not make a selection and the cleaning kit is at maximum life the MFP remains offline until you replace the kit and select YES 15 Pack and seal the used parts in the packaging from the new ones For recycling information see the recycling guide that is included with the new image cleaning kit 13 15 14 ENWW Managing supplies 219 1 8 Image fuser kit The image fuser kit should be replaced after every 100 000 pages of printing When the counter reaches 100 000 pages the MFP stops printing until the kit is replaced and the count is reset at the control panel Hewlett Packard Company recommends that you place an order for a replacement image fuser kit when the ORDE
42. copy and print quality issues Issue Recommended action http www hp com go clj9500mfp 184 Chapter 7 Selecting and using media Rev 1 0 White lines or scratches The media is heavier than the type set for it or the media is rough Use media that the MFP supports see Supported types of media on page 164 Make sure that the correct type is set see Determining media type on page 171 Print the media to the left bin If problem persists see Solving output quality problems on page 279 Multiple sheets feed through the MFP Sheets of coated media can occasionally adhere to each other causing more than one sheet to feed through the MFP This can also occur if the input tray is loaded past its maximum capacity Use media that the MFP supports see Supported types of media on page 164 Keep media in its packaging unopened until use Make sure that the input tray is not loaded past its maximum capacity see Loading input trays on page 10 Fan the media to separate the individual sheets Make sure that you do not mix different media sizes or types in a tray Media related copy and print quality issues Issue Recommended action ENWW 185 1 7 Jams Media related jams can occur if unsupported media is used in the MFP or if the media has been damaged before use Use media that the MFP supports see Supported types of me
43. correct paper type The message SETTING SAVED is displayed for a moment and then the size and type settings are displayed Note If you are using media that is lighter or heavier than 75 g m to 105 g m 20 to 28 lb or if you are using coated media or transparencies set the media type for the tray 10 If the size and type settings are correct touch EXIT to accept the settings The tray is ready to use http www hp com go clj9500mfp 18 Chapter 1 MFP basics Rev 1 0 To load undetectable standard size media in tray 2 and tray 3 Use this procedure to load undetectable standard size media in the tray The following are the undetectable sizes which are marked inside the tray 8K 16K A5 Statement Executive and 8 5 x 13 216 x 330 mm CAUTION To avoid a jam never add or remove media from a tray while printing from that tray 1 Pull the tray open until it stops 2 Press the tab on the front X paper guide and slide the guide all the way out 3 Press the tab on the left Y paper guide and slide the guide all the way out 4 Load orient the media according to size 5 Adjust the left Y media guide by pressing the tab on the guide and slide the guide until it gently touches the paper 4 5 1 ENWW Loading input trays 19 1 1 6 Adjust the front X media guide by pressing tab on the guide and slide the guide until it gently touches the paper 7 Set the Custom Standard s
44. header The fax header setting is used to set a phone number and company name that appear in the fax header This information is required and must be set To verify or change the phone number and the company name 1 Press the MENU button 2 Scroll to and touch FAX 3 Scroll to and touch FAX SETUP REQUIRED 4 Scroll to and touch FAX HEADER 5 Scroll to and touch PHONE NUMBER http www hp com go clj9500mfp 66 Chapter 4 Faxing Rev 1 0 6 Type a phone number and then touch OK 7 Touch COMPANY NAME 8 Type the company name and then touch OK If the fax option appears on the control panel display and the message Not Configured does not appear you have completed the setup and can use the fax feature ENWW Fax feature screen 67 1 4 Fax feature screen Use the Fax feature screen to send faxes Press the Fax option that appears on the MFP control panel display to open this screen Note The Phone Book option appears only if you set the feature in the HP MFP Digital Sending Software Configuration Utility Status message bar While the MFP is sending and receiving faxes status information such as Ready Receiving call and Page sent appears in the status bar at the top of some touch screens http www hp com go clj9500mfp 68 Chapter 4 Faxing Rev 1 0 Sending faxes Use one of three basic methods to specify numbers to send a fax Type the number manually Specify
45. insert media even if the tray is loaded with media UNLESS LOADED You are prompted only if tray 1 is empty PS DEFER MEDIA ENABLED Do not use the PostScript paper handling function DISABLED Use the PostScript paper handling function Item Values Explanation ENWW Configure device menu 153 1 6 SLEEP DELAY 1 MINUTE 15 MINUTES 30 MINUTES 45 MINUTES 60 MINUTES 90 MINUTES 2 HOURS 4 HOURS Use this item to set how long the MFP remains idle before it enters Sleep mode Sleep mode minimizes the amount of power that the MFP consumes when it is idle and reduces wear on the MFP electronic components turns off the display backlight When you send a private job press the control panel key open a tray or open the top cover the MFP automatically exits Sleep mode Note Sleep mode turns off the backlight on the display but the display can still be read Item Values Explanation http www hp com go clj9500mfp 154 Chapter 6 Control panel menus Rev 1 0 COPY SEND SETTINGS INACTIVITY TIMEOUT AUTO SETTINGS REST TIMEOUT AFTER SEND HOLD OFF PRINT JOB HOLD OFF TIME SCAN AHEAD AUTO JOB INTERRUPT INTERRUPT COPY JOB AUDIBLE FEEDBACK INACTIVITY TIMEOUT The amount of time that the copy send or fax settings are kept before resetting to the defined settings The value range in seconds is 10 to 300 and the default is 60 AUTO SETTINGS REST This option resets the copy
46. kit and select YES 30 Place the used parts in the packaging from the new ones For recycling information see the recycling guide that is included with the new image transfer kit 30 28 ENWW Managing supplies 213 1 8 Image cleaning kit The image cleaning kit contains one transfer cleaner one filter one toner wipe and one toner collection bottle The entire image cleaning kit will usually be replaced after about 50 000 pages of printing The cleaning kit might need to be replaced earlier than 50 000 pages if you are printing significantly more or less than 5 toner coverage per color per page Hewlett Packard Company recommends that you place an order for a replacement cleaning kit when ORDER CLEANING KIT first appears on the control panel display To obtain maximum usage of the image cleaning kit do not replace it until the message REPLACE CLEANING KIT appears on the control panel display The part number for the cleaning kit for the HP Color LaserJet 9500mfp is C8554A To order an image cleaning kit see Ordering supplies on page 188 http www hp com go clj9500mfp 214 Chapter 8 Managing and maintaining Rev 1 0 Replacing the image cleaning kit Use this procedure to install the image cleaning kit 1 Replace the cleaning kit when REPLACE CLEANING KIT appears on the control panel display The gauge for the used cleaning kit blinks 2 Remove the new parts from the packaging and save the packagi
47. media size and type on page 161 Make sure that the environmental conditions are within the acceptable range See Operating and storage environment on page 320 Note If problems occur while feeding media from tray 1 make sure that the media is within the supported specifications that the media is in good condition and that it is loaded correctly in the tray If the problem persists try feeding the media from tray 2 or tray 3 Situation Solution ENWW Solving MFP problems 297 1 9 The MFP draws media from the wrong tray Make sure that your software program is selecting the correct media size or type Make sure that the driver for your software program is correctly installed configured and capable of requesting the media size and type that you want The size of media requested is not loaded in the tray selected The MFP draws media from the next default tray that contains the correct size Load the correct media in the tray and make sure that the tray is adjusted correctly Load the tray with enough media to complete the print job See Setting media size and type on page 161 Make sure that the media type for each tray has been configured correctly on the MFP control panel See Setting media size and type on page 161 The MFP says the wrong media size is loaded for the job Make sure that the custom media size defined from at the control panel and the custom med
48. multiple copies use the numeric keypad to select the number of copies up to 999 and then press START to begin copying Copying by using the ADF Using the ADF you can make as many as 999 copies of a document that has as many as 100 pages depending on the thickness of the pages 1 Load the document face down into the ADF The MFP can automatically detect several standard paper sizes 2 Make any image modifications and select any copy settings if necessary See Copying by using user defined settings on page 37 for the available settings If you are making only one copy press START If you are making multiple copies use the numeric keypad to specify the required number of copies and then press START ENWW Copying instructions 43 1 2 Copying books You can use the scanner glass to copy books 1 Place the book face down on the scanner glass 2 Align the book The book is correctly aligned if the book binding is in line with the book icon at the top of the scanner glass 3 Touch COPY 4 Touch DESCRIBE ORIGINAL 5 Select Book as the size 6 Touch OK Note You can skip a page by touching the Skip Page button above the page icon Touch the button once to skip the left page and twice to skip the right page Press the button three times to cancel page skipping If you don t skip a page using the Skip Page button left side and right side pages will be copied 7 Touch COPY SETTINGS 8 Select
49. set for the media Make sure that the correct type is set see Determining media type on page 171 Use media that the MFP supports see Supported types of media on page 164 Keep media in its packaging unopened until it is to be used If the issue persists it might be necessary to adjust the transfer rate Media blisters Moisture trapped under the coating of coated media can expand and distort the media when it passes through the fuser Use media that the MFP supports see Supported types of media on page 164 Keep media in its packaging unopened until use Marks across the page These marks are generally more prevalent in dark colors in high density areas This can occur in extremely dry conditions Make sure that the correct type is set see Determining media type on page 171 Keep media in its packaging unopened until use Media related copy and print quality issues Issue Recommended action http www hp com go clj9500mfp 182 Chapter 7 Selecting and using media Rev 1 0 Toner blisters Toner is not adhering correctly to the media Make sure that the correct type is set see Determining media type on page 171 Use media that the MFP supports see Supported types of media on page 164 Make sure that the media type uses the proper print mode Toner on the back of the page This can occur under these con
50. supports setting the appropriate type for that media Selecting high quality media This MFP accepts a variety of media such as cut sheet paper including recycled paper envelopes labels transparencies and custom size paper Properties such as weight grain and moisture content are important factors that affect MFP performance and print quality Selecting media by type and size at the control panel and in the printer driver results in significantly better print quality for heavy paper and glossy paper Using the wrong setting can result in unsatisfactory print quality Always print by type for special print media such as labels or transparencies Always print by size for envelopes The MFP can use a variety of paper and other print media in accordance with the guidelines in this manual Paper that does not meet these guidelines can cause the following problems poor print quality jams and multiple sheet feeds premature wear on the MFP requiring repair http www hp com go clj9500mfp 160 Chapter 7 Selecting and using media Rev 1 0 Some media types have been tested have proven to be of good quality and work well with the MFP s settings For a list of these media types and settings used to achieve the best quality see Recommended media on page 165 For best results use HP brand media which has been designed to provide optimal performance with HP MFPs It is possible for paper to meet all of
51. sure that the following supplies are seated correctly image drums image transfer belt transfer cleaner Clean the image transfer belt White areas dropouts on page Make sure that the operation and location requirements of the printer are met Make sure to use supported media Make sure that the media you are using does not have any wrinkles or dents from handling and that the media is not contaminated with visible fingerprints or other foreign substances Make sure that the media type and size for the tray are set correctly in the control panel for the media that you are using Clean the post charger Calibrate the printer Print the Print Quality Troubleshooting Pages see Print Quality Troubleshooting Pages on page 288 and follow the diagnostic procedure listed on the first page to help isolate the defect to a particular component http www hp com go clj9500mfp 286 Chapter 9 Problem solving Rev 1 0 Media damage wrinkles curl creases tears Make sure that the operation and location requirements of the printer are met Make sure to use supported media Make sure that the media is loaded correctly Make sure that the media type and size for the tray are set correctly in the control panel for the media that you are using Make sure that the media you are using does not have any wrinkles or dents from
52. terminate upon any transfer of the Software Upon transfer you must deliver the Software including any copies and related documentation to the transferee The transferee must accept these License Terms as a condition to the transfer Termination HP may terminate your license upon notice for failure to comply with any of these License Terms Upon termination you must immediately destroy the Software together with all copies adaptations and merged portions in any form Export Requirements You may not export or reexport the Software or any copy or adaptation in violation of any applicable laws or regulations U S Government Restricted Rights The Software and any accompanying documentation have been developed entirely at private expense They are delivered and licensed as commercial computer software as defined in DFARS 252 227 7013 Oct 1988 DFARS 252 211 7015 May 1991 or DFARS 252 227 7014 Jun 1995 as a commercial item as defined in FAR 2 101 a or as Restricted computer software as defined in FAR 52 227 19 Jun 1987 or any equivalent agency regulation or contract clause whichever is applicable You have only those rights provided for such Software and any accompanying documentation by the applicable FAR or DFARS clause or the HP standard software agreement for the product involved http www hp com go clj9500mfp 310 Chapter 10 Service and support Rev 1 0 Customer support options worldwide In
53. the guidelines in this manual and still not produce satisfactory results This might be the result of improper handling unacceptable temperature and humidity levels or other variables over which HP has no control Before purchasing a large quantity of print media make sure that it meets the requirements that are specified in this user guide Recommended media on page 165 Always test media before purchasing a large quantity For more information see www hp com go ljpaper Using non HP brand media The MFP can also use non HP brand media that falls within the specifications for supported media see Supported types of media on page 164 and see Supported media sizes for input and output on page 173 Using non HP brand media will not damage the MFP or void the warranty if the media meets those specifications Caution Using media that is outside of HP specifications might cause problems that require MFP repair This repair is not covered by the HP warranty or service agreements Ordering supported media All of the HP brand media is available at www hpshopping com or from your local office supplies retailer ENWW 161 1 7 Setting media size and type Whenever you load an input tray make sure that you set the size and type for the media in that tray see To set or change media size for tray 1 on page 27 The MFP automatically changes its internal settings to produce the best print quality for the media type
54. the input trays and that are not listed in the control panel menus or in the printer driver Note Tray 1 When using custom size media select CUSTOM from the Tray 1 Size menu Tray 2 tray 3 and the 2 000 sheet side input tray tray 4 When using custom size media in these trays make sure that the custom standard switch in the tray is set to Custom 2 000 sheet side input tray tray 4 This tray does not support custom size media Dimensions of custom size media must be typed at the control panel If you are using tray 1 the Custom menu appears when you select CUSTOM from the Tray 1 Size menu If you are using tray 2 or tray 3 the Custom menu appears when you set the custom standard switch to Custom and close the tray Make sure to type the X dimension and Y dimension of the media The X dimension is measured from the front of the tray to the back of the tray The Y dimension is measured from the left of the tray to the right of the tray For more information about setting custom media sizes see To set or change a custom size for tray 2 and tray 3 on page 28 http www hp com go clj9500mfp 164 Chapter 7 Selecting and using media Rev 1 0 Supported types of media You can select the following types of media at the control panel and in the printer driver Note The MFP uses heat and pressure to fuse the toner to the paper Make sure that any colored paper or preprinted forms use inks that are compatible with the MFP f
55. 20 lb paper 10 envelopes or 20 transparencies If media is loaded in tray 1 the MFP default is to print media from tray 1 first Tray 1 provides a convenient way to print envelopes transparencies custom size paper or other types of media without having to unload the other trays It can also be used as a convenient additional input tray Use this procedure to load media in tray 1 1 Open tray 1 2 Pull the first tray extension out until it stops If you are printing on large media also extend the second tray extension out until it stops 3 Load orient media according to size and finishing options For single sided printing on preprinted paper load the side to be printed on face up For double sided printing duplexing on preprinted paper load the first side to be printed on face down 1 2 3 http www hp com go clj9500mfp 12 Chapter 1 MFP basics Rev 1 0 Note To avoid jams print sheets of labels one at a time 4 Adjust the paper guides so they lightly touch the paper stack but do not bend the paper Make sure the paper fits under the tabs on the paper guides and not above the load level indicators 5 Look at the control panel display within a few seconds of loading the paper Remove and reload the media if the time has already elapsed 6 If the control panel does not display the message TRAY 1 lt TYPE gt lt SIZE gt then the tray is ready to use 7 If the control panel displays TRAY 1 lt
56. 6 7 5 http www hp com go clj9500mfp 268 Chapter 9 Problem solving Rev 1 0 4 8 Carefully pull out any media from the paper path module Close all of the open doors Push the finishing device back into place 8 ENWW Clearing jams 269 1 9 Jam in the 8 bin mailbox face up bin 1 Move the finishing device away from the MFP To do this stand on the left side of the MFP and pull the finishing device straight toward you 2 Carefully remove the face up bin 3 Pull down the handle on the output paper module and remove any jammed media from this area 2 3 1 http www hp com go clj9500mfp 270 Chapter 9 Problem solving Rev 1 0 4 4 Push the 8 bin mailbox back into place and then reattach the face up bin Note For more information see the use guide that came with the finishing device 4 ENWW Clearing jams 271 1 9 Jam in the multifunction finisher 1 Open the multifunction finisher cover 2 Slowly and carefully pull the jammed media straight out of the multifunction finisher so that it does not tear 3 Close the multifunction finisher cover 2 3 1 http www hp com go clj9500mfp 272 Chapter 9 Problem solving Rev 1 0 4 4 Move the multifunction finisher away from the MFP To do this stand on the left side of the MFP and pull the multifunction finisher straight toward you 5 Carefully remove any media from the MFP output area 6 Carefu
57. 6 PERSONALITY AUTO PCL PDF XHTML MIME PS Use this item to select the default product language personality Possible values are determined by which valid languages are installed in the MFP Usually you should not change the product language the default is AUTO If you change it to a specific product language the MFP does not automatically switch from one language to another unless it receives specific software commands CLEARABLE WARNINGS JOB ON Use this item to set the amount of time that a clearable warning appears on the control panel ON Warning messages appear on the control panel until CONTINUE is touched JOB Warning messages appear on the control panel until the end of the job from which they were generated Item Values Explanation http www hp com go clj9500mfp 156 Chapter 6 Control panel menus Rev 1 0 AUTO CONTINUE ON OFF Determine how the MFP reacts to errors ON If an error prevents printing the message appears and the MFP goes offline for 10 seconds before returning online OFF If an error prevents printing the message continues to appear and the MFP does not print until CONTINUE is touched Note To stop printing when the MFP is out of staples set AUTO CONTINUE OFF on the control panel System setup menu SUPPLIES LOW CONTINUE STOP Use this item to determine how the MFP functions when toner is low The CARTRIDGE LOW message appears when the print cartridge is almost out of tone
58. 64 to 216 g m2 17 to 58 lb bond in face up bin Tray or bin Capacity Media Weight http www hp com go clj9500mfp 180 Chapter 7 Selecting and using media Rev 1 0 Media related copy quality and print quality issues The table lists copy quality and print quality issues that might be related to the media that is used If you encounter a copy quality or print quality problem that is not listed here or the recommended actions do not solve the problem see Solving output quality problems on page 279 Media related copy and print quality issues Issue Recommended action Marks on the edge of the media This can be caused by certain thin rough media and some coated glossy or very smooth media effects The marks can be dark or light Use media that the MFP supports see Supported types of media on page 164 Keep media in its packaging unopened until use Make sure that the media type uses the proper print mode Uneven color coverage This can be caused by rough media or by using the wrong media type Use media that the MFP supports see Supported types of media on page 164 Make sure that the correct type is set If in doubt use the type for a heavier media see Determining media type on page 171 If the issue persists it might be necessary to adjust the transfer rate ENWW 181 1 7 Missing toner This usually occurs because the wrong type is
59. 9 1 2 6 Touch COPY SETTINGS to view your options You can touch the Advanced tab to see more options Description of use Text Optimize for the best text quality Photo Optimize for printed or half tone original graphics Glossy photo Optimize for glossy photographs and for continuous tone photographic originals Mixed Optimize for mixed text and graphics Advanced button An adjustment to optimize more toward text or graphics in mixed mode http www hp com go clj9500mfp 40 Chapter 2 Copying Rev 1 0 Basic tab What to select SIZE Select Auto media size is matched to original size or the copy size that you want Be sure that you have loaded the correct media size in the tray NUMBER OF SIDES Select 1 sided or 2 sided BACK SIDE ORIENTATION Select Normal or Flip applies when 2 sided copying is selected PAGES PER SHEET Select 1 2 4 or Booklet If 4 pages per sheet is selected Z or N ordering is tailored to the page orientation and the option to put a border around each smaller page appears BORDERS Select Border or No Border when you are printing multiple pages per sheet Z ordering N ordering ENWW Copying instructions 41 1 2 7 When you are finished touch OK to return to the main copy screen Note The page icon in the COPY section of the graphical display shows a representative image of the copy 8 Using the numeric keypad specify the num
60. Amps 7 Amps ENWW Power consumption 317 1 11 Power consumption Caution Power requirements are based on the country region where the MFP is sold Do not convert operating voltages This might damage the MFP and void the product warranty The following table indicates the MFP s average power consumption in watts 1 Values current as of 7 10 04 Values subject to change See www hp com go clj9500mfp for current information 2 Power reported is highest values measured for color and monochrome printing copying using all standard voltages Default time from Ready Mode to Sleep 1 15 minutes and to Sleep 2 45 minutes Recovery time from Sleep 1 to start of printing 30 seconds and from Sleep 2 to start of printing 140 seconds Heat dissipation in READY mode 939 BTU hour Product model Printing 24 ppm Copying 24 ppm Ready Low Power Sleep 1 PowerSave Sleep 2 Off HP Color LaserJet 9500mfp 820 Watts 910 Watts 275 Watts 125 Watts 55 Watts 1 4 Watts http www hp com go clj9500mfp 318 Chapter 11 Specifications and regulatory information Rev 1 0 When the MFP is off disconnecting the power cord from the electrical source can prevent power consumption Do not disconnect the power cord until the fuser has depressurized ENWW Acoustical specifications 319 1 11 Acoustical specifications 1 Values current as of March 24 2004 Values subject to change
61. FAX 3 Scroll to and touch FAX SEND 4 Scroll to and touch DIAL PREFIX http www hp com go clj9500mfp 84 Chapter 4 Faxing Rev 1 0 5 Touch OFF default to turn off dialing prefix or touch CUSTOM to see the keyboard on the control panel display and type a prefix 6 Type the prefix number s and then touch OK Setting the redial on busy feature The redial on busy setting specifies the number of times 0 through 9 that the fax redials a number when it is busy The interval between retries is established in the redial interval setting To set redial on busy 1 Press the MENU button 2 Touch FAX 3 Scroll to and touch FAX SEND 4 Scroll to and touch REDIAL ON BUSY 5 Scroll to and touch the number of redial attempts the default is 3 and then touch OK ENWW Setting the paper tray 85 1 4 Setting the paper tray The paper tray setting selects the MFP tray from which to pull paper for printing faxes To select the paper tray 1 Press the MENU button 2 Touch FAX 3 Scroll to and touch FAX RECEIVE 4 Scroll to and touch FAX PAPER TRAY 5 Scroll to and touch the number for the tray default 0 and then touch OK http www hp com go clj9500mfp 86 Chapter 4 Faxing Rev 1 0 Setting the destination bin The destination bin setting specifies the MFP output bin to receive the printed fax To set the destination bin 1 Press the MENU button 2 Touch FAX 3 S
62. FAX option 2 Touch SPEED DIAL 3 Touch the Edit tab 4 Touch the DELETE SPEED DIAL option 5 Touch the check box in front of the speed dial that you want to delete You might need to scroll up or down to find the speed dial name You can delete more than one speed dial groups by placing a check mark in front of other names 6 Touch DELETE 7 Touch YES 8 Touch OK http www hp com go clj9500mfp 76 Chapter 4 Faxing Rev 1 0 Changing the sharpness setting Use the Sharpness setting to specify the resolution that the scanner uses when the MFP scans your original Sharpness enhances the edges of the original so that faint or fine text and graphics are reproduced more sharply Note Increasing sharpness increases resolution which also increases the transmission time To change the sharpness setting 1 Touch the FAX option 2 Touch SETTINGS 3 Touch the FAX SETTINGS option 4 On the Enhance tab touch the left arrow to decrease the sharpness or touch the right arrow to increase the sharpness of the image 5 Touch OK ENWW Changing the background setting 77 1 4 Changing the background setting If you are faxing a document that is printed on colored paper you can enhance your fax copy quality by removing the background that might cause your fax copy to streak or blur To change the background setting 1 Touch the FAX option 2 Touch SETTINGS 3 Touch the FAX SETTINGS option
63. MSDS http www hp com go clj9500mfp 326 Chapter 11 Specifications and regulatory information Rev 1 0 FCC statement This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense The end user of this product should be aware that any changes or modifications made to this equipment without the approval of Hewlett Packard could result in the product not meeting the Class A limits in which case the FCC could void the user s authority to operate the equipment ENWW Regulatory statements 327 1 11 Regulatory statements Declaration of Conformity according to ISO IEC Guide 22 and EN 45014 Manufacturer s Name Hewlett Packard Company Manufacturer s Address 11311 Chinden Boulevard Boise Idaho 83714 1021 USA declares that the product Product Names HP Color LaserJet 9500MFP Product Number C8549A Regulatory Model Number
64. NWW Fax feature is not operating 91 1 4 Fax feature is not operating Use this table to identify and solve fax malfunctions Problem Cause Solution The fax is installed but the option does not appear on the MFP control panel display The fax menus are not appearing on the MFP control panel display HP Digital Sending Software utility has disabled the analog fax feature Use the HP Digital Sending Software utility to enable the analog fax feature The fax is not operating correctly Check the fax status See Checking fax status on page 89 If the status is NON OPERATIONAL you might need to install new firmware If the status is DAMAGED and you just installed the card try reseating the card and check for bent pins If the status is DAMAGED and the card is installed correctly you might need to replace the card http www hp com go clj9500mfp 92 Chapter 4 Faxing Rev 1 0 The formatter board is faulty Contact your HP service representative for service The LAN fax is enabled This is normal operation When the HP Digital Sending Software enables LAN fax the analog fax is disabled and the fax menu which is used only for the analog fax does not appear Problem Cause Solution ENWW General fax problems 93 1 4 General fax problems Use this table to solve fax problems Problem Cause Recommended action The fax was not transmitted The JBIG mode is enabled and the receiving
65. OWN RESTORE OPTIMIZE Use this item to optimize a number of engine parameters for all jobs rather than by media type Each item can be set to OFF or ON The default value of each item is OFF The RESTORE OPTIMIZE option resets all options to the factory default position OFF For more information about optimize values see chapter 8 of the User Reference Guide on the CD ROM QUICK CALIBRATE NOW No value to select Use this item to perform only DMax and DHalf color tone adjustments FULL CALIBRATE NOW No value to select Use this item to perform DMax DHalf and color plane registration CPR adjustments PROCESS CLEANING PAGE No value to select This item appears only after a cleaning page is generated Touch CONTINUE to process the cleaning page The progress bar shows how long until the process is complete Item Values Explanation http www hp com go clj9500mfp 150 Chapter 6 Control panel menus Rev 1 0 System setup submenu Items in this menu affect the MFP function Configure the MFP according to your printing needs Note When a value is specified with an that value is the factory default setting Item Values Explanation DATE TIME DATE DATE FORMAT TIME TIME FORMAT Use this item to set the day month year and time by using the controls on the control panel display JOB STORAGE LIMIT 1 TO 100 Use this item to specify the number of jobs that can be stored on the hard disk The factory
66. P problems by connecting your computer directly to the MFP and printing from a software program that you know works correctly If you suspect network problems check with your network administrator or consult the network documentation that came with your MFP network cards The media is loaded into tray 1 and the load or manual feed message appears on the control panel Load the correct media in the tray See Loading input trays on page 10 If the correct media is already loaded press START Situation Solution http www hp com go clj9500mfp 296 Chapter 9 Problem solving Rev 1 0 The media is not going to the correct output location Make sure that the correct output bin is selected in the printer driver For more information about changing printer driver settings see the online help for the printer driver The media does not meet the specifications for the output bin See Selecting and using media on page 159 Software program commands override control panel settings See Control panel on page 4 for information about how your software program works with control panel settings Jams and media feeding problems occur See Clearing jams on page 239 Make sure that the media specifications are within recommended range See Selecting and using media on page 159 Make sure that the media guides are adjusted correctly and are not skewed See Setting
67. R FUSER KIT message first appears on the control panel display The part number for the image fuser kit for the HP Color LaserJet 9500mfp is C8556A To order an image fuser kit see Ordering supplies on page 188 http www hp com go clj9500mfp 220 Chapter 8 Managing and maintaining Rev 1 0 Replacing the image fuser kit This image fuser kit contains one fuser 1 Replace the image fuser when REPLACE FUSER KIT appears on the control panel display 2 If a finishing device is installed on the left side of the MFP move it away from the MFP 3 Open the lower door on the left side of the MFP 3 1 2 ENWW Managing supplies 221 1 8 4 If the duplexer is installed push down the green duplexer release tab Grasp the center handle and pull the duplexer out until it stops It is not necessary to completely remove the duplexer 5 Rotate each blue fuser lever inward until it is in the horizontal position making sure not to pinch your fingers when the levers are released 6 Using the black fuser handles pull the fuser partially out of the MFP Grip the handles firmly and pull the fuser out until it stops Then lift the fuser out of the MFP WARNING The fuser is heavy and might be hot 4 5 6 http www hp com go clj9500mfp 222 Chapter 8 Managing and maintaining Rev 1 0 7 Remove the new fuser from its packaging 8 Align the fuser with the black guide rails inside the MFP P
68. RATION PRINT TEST PAGE SOURCE ADJUST TRAY 1 ADJUST TRAY 2 ADJUST TRAY 3 ADJUST TRAY 4 Shift the margin alignment to center the image on the page from top to bottom and left to right You can also align the image on the front with the image that is printed on the back Additional instructions are printed on the test page when the source is selected and PRINT TEST PAGE is selected http www hp com go clj9500mfp 148 Chapter 6 Control panel menus Rev 1 0 PRINT MODES AUTO SENSE MODE AUTO SENSE OFF LIGHT MODE HEAVY MODE CARDSTOCK MODE TRANSPARENCY MODE ENVELOPE MODE LABEL MODE GLOSSY MODE IMAGE MODE HVY GLOSSY MODE NON HP HVY GLOSSY MODE BEST GLOSSY MODE BEST HP HVY GLOSSY MODE BEST NON HP HVY GLOSSY MODE BEST TOUGH PAPER MODE TONER MODE TOUGH PAPER MODE BLISTERS MODE Use this item to configure the mode that is associated with the media type that you want to use For each of the following types any of the modes listed in the values column can be set PLAIN PREPRINTED LETTERHEAD TRANSPARENCY PREPUNCHED LABELS BOND RECYCLED COLOR LIGHT lt 75 G M2 HEAVY 106 163 G M2 CARDSTOCK gt 163 G M2 GLOSSY 75 105 G M2 HEAVY GLOSSY NON HP HEAVY HVY GLOSS TOUGH PAPER ENVELOPE RESTORE MODES Item Values Explanation ENWW Configure device menu 149 1 6 OPTIMIZE TRANSFER UP 1 TRANSFER UP 2 TRANSFER DOWN 1 TRANSFER DOWN 2 HIGH COVERAGE 1 HIGH COVERAGE 2 HIGH COVERAGE 3 LEADING EDGE UP LEADING EDGE D
69. RRANTY IS EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE TO THE EXTENT ALLOWED BY LOCAL LAW IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR DIRECT SPECIAL INCIDENTAL CONSEQUENTIAL INCLUDING LOST PROFIT OR DATA OR OTHER DAMAGE WHETHER BASED IN CONTRACT TORT OR OTHERWISE ENWW Warranty information 307 1 10 THE WARRANTY TERMS CONTAINED IN THIS STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU http www hp com go clj9500mfp 308 Chapter 10 Service and support Rev 1 0 HP software license terms ATTENTION USE OF THE SOFTWARE IS SUBJECT TO THE HP SOFTWARE LICENSE TERMS SET FORTH BELOW USING THE SOFTWARE INDICATES YOUR ACCEPTANCE OF THESE LICENSE TERMS IF YOU DO NOT ACCEPT THESE LICENSE TERMS YOU MAY RETURN THE SOFTWARE FOR A FULL REFUND IF THE SOFTWARE IS BUNDLED WITH ANOTHER PRODUCT YOU MAY RETURN THE ENTIRE UNUSED PRODUCT FOR A FULL REFUND The following License Terms govern your use of the accompanying Software unless you have a separate signed agreement with HP License Grant HP grants you a license to Use one copy of the Software Use means storing loading installing exe
70. S 0 4 Use this item to specify the sharpness setting 0 minimum sharpness 4 maximum sharpness The factory default setting is 2 http www hp com go clj9500mfp 138 Chapter 6 Control panel menus Rev 1 0 Sending submenu This submenu contains controls for sending functions BACKGROUND REMOVAL 0 8 Use this item to control the amount of background on the original that is eliminated in the copy Background removal is useful when you copy a two sided original and do not want the material on the first side to be visible on the second side of the copy or when originals with colored media cause poor quality 0 minimum background removal more background is visible 8 maximum background removal less background is visible The factory default setting is 2 Item Values Explanation E MAIL SCANNED PREFERENCE COLOR Use this item to set the e mail defaults See the e mail submenu in the following table Item Values Explanation ENWW Configure device menu 139 1 6 E mail submenu This submenu contains controls for e mail settings Note When a value is specified with an that value is the factory default setting Item Values Explanation SCAN PREFERENCE BLACK AND WHITE COLOR Use this item to specify whether the document is scanned in color or black and white FILE TYPE PDF MTIFF TIFF JPEG Use this item to specify the file format of the e mail attachment FILE SIZE SMALL STANDARD
71. STAPLE SUBMENU Appears if a stapling finishing device is attached http www hp com go clj9500mfp 48 Chapter 2 Copying Rev 1 0 SHARPNESS Indicates the sharpness of the image when it is copied BACKGROUND REMOVAL Indicates how much background is removed when an image is copied Copy setting Description ENWW 49 Digital sending and e mail 3 To configure the embeded Send to e mail feature you must either know the Internet Protocol IP address or hostname of the Simple Mail Transfer Protocol SMTP server on your network or use the Find Servers menu option to attempt to locate the server The MFP uses SMTP to send e mail messages with attachments containing the image that is scanned at the MFP Optionally you can configure the MFP to use the Lightweight Directory Access Protocol LDAP to connect to a directory server so that you can easily address an e mail that will be sent from the MFP Directory servers contain recipient names for example John Smith and associated e mail addresses jsmith hp com When the MFP is configured to use LDAP users simply type the first few characters of a recipient s name The MFP searches the directory server for names that match and uses the closest matching name In most environments the Embedded Web Server must be used to correctly configure LDAP Note If you do not know the IP address or hostname of the SMTP or LDAP servers on your network ask your network or e mail ad
72. See www hp com go clj9500mfp for current information Configuration tested Copy print simplex from 2 000 sheet side input tray tray 4 to the 3 000 sheet stacker using A4 size media at 24 ppm monochrome file Sound power level Declared per ISO 9296 Printing copying 24 ppm Ready LWAd 7 3 Bels A 73 db A LWAd 5 6 Bels A 56 db A Sound pressure level bystander position Declared per ISO 9296 Printing copying 24 ppm Ready LpAm 55 db A LpAm 37 db A http www hp com go clj9500mfp 320 Chapter 11 Specifications and regulatory information Rev 1 0 Operating and storage environment To optimize print quality and media feed performance operate and store the MFP within the recommended condition parameters Allowable condition Recommended condition Operating temperature 15 C to 30 C 59 F to 86 F 20 C to 26 C 68 F to 79 F Relative humidity 10 to 80 20 to 50 Storage temperature 0 C to 35 C 32 F to 95 F 0 C to 35 C 32 F to 95 F Storage humidity 10 to 95 10 to 95 ENWW Environmental product stewardship program 321 1 11 Environmental product stewardship program Protecting the environment Hewlett Packard Company is committed to providing quality products in an environmentally sound manner This MFP has been designed with several attributes to minimize impacts on our environment Ozone production This MFP contains an ozone filte
73. TO MIXED Use this item to describe the type of image that the original contains Select text for the best text quality photo for printed halftone graphics glossy photo for photographs or mixed if the original is text and graphics TEXT PHOTO MIX 0 8 Use this item to determine the priority of text and graphics if CONTENT is defined as mixed This item only appears if MIXED is set as the default You can select from nine increments 0 emphasis on text 8 emphasis on graphics HEAVY PAPER ON OFF Use this item to determine whether heavy media is being scanned If HEAVY PAPER is set to ON the scanner will adjust the tension on the media as it moves through the scanning area The setting can impact output quality for media whose weight is more than 100 g m 26 lb bond Item Values Explanation http www hp com go clj9500mfp 134 Chapter 6 Control panel menus Rev 1 0 Copying submenu This submenu controls the default settings for several of the copying functions that relate to the characteristics of the copied output Note When a value is specified with an that value is the factory default setting Item Values Explanation COLOR MODE BLACK COPIES COLOR COPIES Use this item to specify the walk up default of black only or color copies NUMBER OF SIDES 1 2 Use this item to specify whether images should be printed on one side or both sides of the copy COLLATE ON OFF Use this item to specif
74. To order an image transfer kit see Ordering supplies on page 188 ENWW Managing supplies 203 1 8 Replacing the image transfer kit Use this procedure to install the image transfer kit Note Remove your jewelry which can snag on parts inside the MFP 1 Replace the image transfer kit when REPLACE TRANSFER KIT appears on the control panel display 2 If tray 1 is open remove any paper that is loaded in the tray and then close the tray 3 Open the front doors of the MFP and then swing the large green lever down 2 3 1 http www hp com go clj9500mfp 204 Chapter 8 Managing and maintaining Rev 1 0 4 Slide the 2 000 sheet side input tray tray 4 away from the MFP 5 Open the upper door on the right side of the MFP Note Residual toner might be on the transfer belt before removing the belt prepare a paper covered surface on which to place it If toner gets on your clothing wipe it off with a dry cloth and wash the clothing in cold water Hot water sets toner into fabric 6 Pull the blue handle on the bottom of the belt until the belt stops WARNING The transfer belt is heavy 4 5 6 ENWW Managing supplies 205 1 8 7 Grasp both sides of the belt press the blue levers on each side and then pull the belt out of the MFP 8 Remove the new belt from its packaging and save the packaging Gently remove the media from around the transfer belt CAUTION Do no
75. Transmit negotiation errors http www hp com go clj9500mfp 104 Chapter 4 Faxing Rev 1 0 32 33 34 35 36 37 38 39 40 Unspecified transmit Phase B error Remote cannot receive or send COMREC error in transmit Phase B COMREC invalid command received RSPREC error DCS sent 3 times without response DIS DTC received 3 times DCS not recognized Failure to transmit at 2400 bits s or FMS value RSPREC invalid response received 64 79 Data transmit errors 64 65 66 67 68 69 70 71 Unspecified transmit Phase C error Unspecified image format error Image conversion error DTE to DCE data underflow Unrecognized transparent data command Image error line length wrong Image error page length wrong Image error wrong compression code 80 111 Transmit termination errors Value Description ENWW Error codes 105 1 4 80 81 82 83 84 85 86 87 88 Unspecified transmit Phase D error RSPREC error No response to MPS repeated 3 times Invalid response to MPS No response to EOP repeated 3 times Invalid response to EOP No response to EOM repeated 3 times Invalid response to EOM Unable to continue after PIN or PIP 112 143 Receive negotiate errors 112 113 114 115 116 Unspecified receive Phase B error RSPREC error COMREC error T 30 T2 timeout expected page not received T 30 T1 timeout after EOM received 144 159 Receive data errors Value Description http www hp com go clj9500mfp 106 Ch
76. about using replacing and recycling the supplies Print cartridges When you use an authentic HP print cartridge you can obtain the following types of supplies information throughout the cartridge life amount of cartridge life remaining estimated number of pages remaining number of pages printed other supplies information http www hp com go clj9500mfp 192 Chapter 8 Managing and maintaining Rev 1 0 Authentic HP print cartridges for the HP Color LaserJet 9500mfp have the following part numbers Print cartridge life is directly proportional to the coverage of toner on the page Each color print cartridge prints approximately 25 000 pages of letter size or A4 size media at 5 toner coverage a full page of text 50 000 pages at 2 5 coverage a page partially covered with text and 12 500 pages at 10 coverage a page with text and graphics Hewlett Packard Company recommends that you place an order for a replacement print cartridge when the ORDER lt COLOR gt CARTRIDGE message first appears on the control panel display Print cartridge Part number Black C8550A Cyan C8551A Yellow C8552A Magenta C8553A ENWW Managing supplies 193 1 8 Replacing the print cartridges The MFP uses four color print cartridges yellow magenta cyan and black Use this procedure to install the print cartridges This example shows the yellow print cartridge being replaced 1 Replace the pri
77. affected by the AUTO CONTINUE and CLEARABLE WARNINGS settings on the Configure Device menu within the System Setup submenu at the control panel see System setup submenu on page 150 Using the MFP help system This MFP features a help system on the control panel that provides instructions for resolving most errors Certain control panel messages alternate with instructions about using the help system Whenever a appears in an error message or a message alternates with FOR HELP PRESS touch to view the help To exit the help system touch EXIT http www hp com go clj9500mfp 278 Chapter 9 Problem solving Rev 1 0 If a message persists With messages for example a request to load a tray or a message that a previous print job is still in the MFP memory you can touch CONTINUE to print or press STOP to clear the job and eliminate the message If a message persists after performing all of the recommended actions contact an HP authorized service or support provider For more information go to www hp com go clj9500mfp ENWW Solving output quality problems 279 1 9 Solving output quality problems The first step to addressing an output quality problem is to determine if the problem is specific to copied pages or printed pages Problems that appear on printed pages also typically affect copied pages but problems that appear on copied pages might not always affect printed pages When an output qual
78. and Recycling Program Recycled paper This MFP is suited for the use of recycled paper when the paper meets the guidelines outlined in the Print Media Guide See www hp com go clj9500mfp for ordering information This MFP is suitable for the use of recycled paper according to EN12281 2002 http www hp com go clj9500mfp 324 Chapter 11 Specifications and regulatory information Rev 1 0 Material restrictions This HP MFP contains a lithium battery located on the formatter board that might require special handling at end of life This HP MFP contains mercury in the fluorescent lamp of the liquid crystal control panel display that might require special handling at end of life For recycling information visit www hp com recycle or contact your local authorities or the Electronic Industries Alliance at www eiae org ENWW Environmental product stewardship program 325 1 11 Material safety data sheet Material Safety Data Sheets MSDSs can be obtained by contacting the HP Web site at www hp com go msds For more information For more information about HP s environmental programs go to www hp com go environment or www hp com hpinfo community environment where you can find the following information Product environmental profile sheet for this and many related HP products HP s commitment to the environment HP s environmental management system HP s end of life product return and recycling program Material Safety Data Sheets
79. and remove any undetected jammed or torn media Misaligned colors Calibrate the printer http www hp com go clj9500mfp 288 Chapter 9 Problem solving Rev 1 0 Print Quality Troubleshooting Pages The Print Quality Troubleshooting Pages help diagnose many output quality problems that are related to a defective or damaged part Follow the diagnostic procedure on the first page See Replacing the image drums on page 197 and Replacing the image fuser kit on page 220 for more information about the information shown on the pages Procedure Page description Thumbnail views of test pages ENWW Solving output quality problems 289 1 9 To print the Print Quality Troubleshooting Pages 1 Press the MENU button 2 Use the Up and Down arrow to scroll to and then touch DIAGNOSTICS 3 Use the Up and Down arrow to scroll to and then touch PQ TROUBLESHOOTING http www hp com go clj9500mfp 290 Chapter 9 Problem solving Rev 1 0 Solving MFP problems MFP hardware issues Situation Solution A MFP door does not close Check to make sure that all of the levers and handles colored blue and green are in the correct position Firmly close the MFP doors The control panel display is blank and the internal fans are not running Make sure that the MFP power is on Make sure that the MFP is plugged into a working alternating current ac power outlet Press a
80. and support Rev 1 0 ENWW Physical specifications 313 Specifications and regulatory information 11 Physical specifications The location for the MFP should accommodate for the following physical and environmental requirements HP Color LaserJet 9500mfp Height 1 219 mm 48 inches Width 2 660 mm 104 7 inches Depth body 603 mm 23 7 inches Weight without print cartridges and image drums 194 18 kg 427 1 lb http www hp com go clj9500mfp 314 Chapter 11 Specifications and regulatory information Rev 1 0 1 080 mm 42 5 in 415 mm 16 3 in 420 mm 16 5 in 575 mm 22 6 in 635 mm 25 in 647 mm 25 5 in 543 mm 21 4 in 603 mm 23 7 in 2 660 mm 104 7 in ENWW Physical specifications 315 1 11 1 219 mm 48 inches 475 mm 18 7 inches 904 mm 35 6 inches 1 651 mm 65 inches http www hp com go clj9500mfp 316 Chapter 11 Specifications and regulatory information Rev 1 0 Power requirements and circuit capacity Values subject to change see www hp com go clj9500mfp for current information WARNING Power requirements are based on the country region where the MFP is sold Do not convert operating voltages This can damage the MFP and void the product warranty 110 volt models 230 volt models Power requirements 100 to 127 Volt 10 50 to 60 Hz 2 Hz 220 to 240 Volt 10 50 to 60 Hz 2 Hz Rated short term current 12
81. answer setting for the fax is lower than that of the messaging service the fax answers all calls and no calls are routed to the messaging service Checking fax status If the analog fax does not appear to be functioning print a Fax Accessory Page to check the status Use the following steps to print this page 1 Press the MENU button 2 Scroll to and touch INFORMATION PAGE 3 Scroll to and touch PRINT CONFIGURATION 4 On the Fax Accessory Page under the Hardware Information heading check the Modem Status The following table identifies the status conditions and possible solutions http www hp com go clj9500mfp 90 Chapter 4 Faxing Rev 1 0 OPERATIONAL ENABLED1 The analog fax is installed and ready OPERATIONAL DISABLED1 The fax is installed and operational However HP Digital Sending utility has either disabled the MFP fax feature or has enabled LAN fax When LAN fax is enabled the analog fax feature is disabled Only one fax feature either LAN fax or analog fax can be enabled at a time NON OPERATIONAL ENABLED DISABLED1 A firmware failure has been identified The firmware should be uploaded DAMAGED ENABLED DISABLED1 The fax has failed Reseat the fax card and check for bent pins If the status is still DAMAGED replace the analog fax card 1 ENABLED indicates that the analog fax is enabled turned on DISABLED indicates that LAN fax is turned on and the analog fax is turned off E
82. anual If you experience network compatibility issues please contact your equipment supplier or Hewlett Packard help desk in the country region of operation Connecting to a PSTN termination point may be the subject of additional requirements set out by the local PSTN operator Canadian DOC Regulations Complies with Canadian EMC Class A requirements lt lt Conforme la classe A des normes canadiennes de compatibilit lectromagn tiques lt lt CEM gt gt gt gt ENWW Regulatory statements 331 1 11 VCCI Statement Japan VCCI class A product Translation This equipment is in the Class A category information technology equipment based on the rules of Voluntary Control Council For Interference by Information Technology Equipment VCCI When used in a residential area radio interference may be caused In this case user may be required to take appropriate corrective actions http www hp com go clj9500mfp 332 Chapter 11 Specifications and regulatory information Rev 1 0 Korean EMI Statement Laser Statement for Finland Luokan 1 laserlaite Klass 1 Laser Apparat HP LaserJet 9500MFP ENWW Regulatory statements 333 1 11 laserkirjoitin on k ytt j n kannalta turvallinen luokan 1 laserlaite Normaalissa k yt ss kirjoittimen suojakotelointi est lasers teen p syn laitteen ulkopuolelle Laitteen turvallisuusluokka on m ritetty standardin EN 60825 1 1994 mukaisesti Varoitus Laitt
83. any output settings that you want Select the paper size that is the closest match to the actual size of the book that you are copying 9 Touch OK 10 Using the numeric keypad specify the number of copies you want 11 Press START http www hp com go clj9500mfp 44 Chapter 2 Copying Rev 1 0 Creating a job to be copied later Turning on the stored job setting indicates that you want the copy job to be stored on the MFP hard disk and that you will print the job later 1 Select your basic copy settings see Copying by using user defined settings on page 37 2 Touch the Advanced tab 3 For the Stored Jobs option select On A pop up dialog box appears asking for the User Name Job Name and Personal Identification Number PIN if required The keyboard appears when you select User Name and Job Name The PIN is a four digit number that can be typed by using the numeric keypad 4 Type the User Name 5 Type the Job Name 6 Type the PIN if you want to control access to the stored copy job 7 Touch OK 8 Press START Color copies or black and white copies At the home screen touch COPY and then touch the circle below COLOR copies or BLACK amp WHITE copies to select the appropriate type of copies If COLOR is selected COLOR COPIES appears in the upper right corner of the control panel display If BLACK amp WHITE is selected BLACK COPIES appears in the upper right corner of the control panel
84. apter 4 Faxing Rev 1 0 144 145 146 147 Unspecified receive Phase C error Missing EOL after 5 seconds 3 2 T 4 Bad CRC or frame ECM mode DCE to DTE buffer overflow 160 191 Receive termination errors 160 161 162 163 Unspecified receive Phase D errors RSPREC invalid response received COMREC invalid response received Unable to continue after PIN or PIP 192 223 Undefined 224 255 Undefined Value Description ENWW Fax product specifications 107 1 4 Fax product specifications Environmental specifications Operating environment Temperature 10 C to 32 5 C 50 F to 91 F Relative humidity 20 to 80 no condensation Storage environment Temperature 20 C to 40 C 4 F to 104 F Relative humidity less than 95 no condensation Fax specifications Fax compatibility CCIT ITU T Group 3 EIA TIA Class 1 Class 2 1 Phone connector RJ11 Compression methods MH MR MMR and JBIG http www hp com go clj9500mfp 108 Chapter 4 Faxing Rev 1 0 Transmission speeds and standards supported V 17 14 400 12 000 9 600 7 200 bps V 33 at 14 400 12 000 bps V 29 at 9 600 7 200 bps V 27ter at 4 800 and 2 400 bps V 34 at 16 800 19 200 21 600 24 000 26 400 28 800 31 200 33 600 bps Modem speed Up to 33 6 K bits per second bps Speed dialing Yes Fax resolution send and receive Standard 200 x 100 dots per inch dpi Fine 200 x 200 dpi Superfine 300 x 300 dpi Ul
85. are experiencing a decrease in copy quality such as streaking To clean the glass Clean the glass only if dirt is visible or if you see poor copy quality such as streaking Clean the glass surface by wiping it gently with a clean damp lint free cloth Use an ammonia based surface cleaner to dampen the cloth Caution Do not pour or spray liquids directly onto the glass Do not press hard on the glass surface You might break the glass ENWW Cleaning procedures 225 1 8 To clean the ADF delivery system 1 Open the ADF 2 Locate the top and bottom ADF glass strips 3 Clean the glass strips by wiping them gently with a clean damp lint free cloth Use an ammonia based surface cleaner to dampen the cloth 4 Locate the white vinyl ADF backing 1 2 4 http www hp com go clj9500mfp 226 Chapter 8 Managing and maintaining Rev 1 0 5 Locate the white vinyl calibration strips 6 Clean the ADF backing and the calibration strips by wiping them with a clean damp lint free cloth Use an ammonia based surface cleaner to dampen the cloth 7 Close the ADF 5 7 ENWW Cleaning procedures 227 1 8 To clean the top ADF glass strip If you are still experiencing poor copy quality you might need to clean the top ADF glass strip CAUTION Clean this area only if you see copy defects such as streaks and you notice dust inside the glass strip Cleaning this area frequent
86. ber of copies and then press START STAPLE Stapling options depend on your finishing device and the media size that you selected For the 3 000 sheet stapler stacker the selections are None Corner 1 2 3 or 6 For the multifunction finisher the selections are None 1 2 or Booklet Advanced tab What to select COLLATION Select Collated or Uncollated OUTPUT BIN Select the output destination for your finishing device JOB STORAGE Select On to indicate that the copy job should be stored on the MFP rather than printed Select Off to copy the job normally See Creating a job to be copied later on page 44 for more information ENHANCE Increases or reduces sharpness and removes background SCALE TO FIT Select On to slightly reduce the image so that it fits in the printable area http www hp com go clj9500mfp 42 Chapter 2 Copying Rev 1 0 Copying from the scanner glass Use the scanner glass to copy small lightweight less than 46 g m or 12 lb or irregularly sized originals such as receipts newspaper clippings photographs or old or worn documents The scanner glass is also used to copy books magazines and manuals 1 Place the document face down on the scanner glass 2 Make any image modifications and choose any copy settings if necessary See Copying by using user defined settings on page 37 for the available settings 3 If you are making only one copy press START If you are making
87. ch the ADD button to add the name to your list of recipients You can remove a recipient from your list by scrolling to highlight the recipient and then touching the REMOVE button 7 The names in the recipient list are placed into the text line of the keyboard screen If you want to you can add a recipient that is not in the address book by typing the e mail address on the keyboard 8 Touch OK on the keyboard screen 9 Finish typing CC and SUBJECT on the Send To E mail screen if necessary You can check the list of recipients by touching the down arrow in the TO text line 10 Press START ENWW 57 Faxing 4 Note In some countries regions the HP LaserJet MFP Analog Fax Accessory 300 is standard on the HP Color LaserJet 9500mfp The HP LaserJet MFP Analog Fax Accessory 300 requires telecommunication certification by country region Check with your sales representative or at www hp com clj9500mfp fax countries regions for a list of the certified countries regions that offer fax as a standard capability When configuring the required fax settings for location some countries regions are supported but do not have an entry in the Location setting list These additional countries regions can be supported by selecting another alternate country region from the Location settings list The following table lists additional supported countries regions and the acceptable alternate country region to select to support that country region
88. color LaserJet 9500mfp hp user guide HP Color LaserJet 9500mfp user guide Copyright and License 2004 Copyright Hewlett Packard Development Company LP Reproduction adaptation or translation without prior written permission is prohibited except as allowed under the copyright laws Part Number C8549 90902 Edition 1 10 2004 The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Trademark Credits Acrobat Adobe and PostScript are trademarks of Adobe Systems Incorporated HP UX Release 10 20 and later and HP UX Release 11 00 and later in both 32 and 64 bit configurations on all HP 9000 computers are Open Group UNIX 95 branded products Microsoft MS DOS Windows and Windows NT are U S registered trademarks of Microsoft Corporation PANTONE is Pantone Inc s check standard trademark for color TrueType is a U S trademark of Apple Computer Inc UNIX is a registered trademark of The Open Group ENERGY STAR is a U S registered service mark of the U S Environmental Protection Agency EN 3 1 http www hp com go clj9500mfp 4 Chapter Rev 1 0
89. com go clj9500mfp 62 Chapter 4 Faxing Rev 1 0 Establishing the required fax settings After the fax is installed you must establish these settings before you can use the fax Date and time Location country region Fax header phone number and company name This information is used in the fax header that is printed on all outgoing faxes Note In the U S and many other countries regions setting the date time location phone number and company name is a legal requirement Because the fax reads some of these settings from the MFP a value might already be set Verify the value that appears to make sure that the information is correct ENWW Establishing the required fax settings 63 1 4 Using the Fax Settings menu Use the Fax Settings menu to establish the required fax settings Press the MENU button on the MFP control panel to open the Fax Settings menu Note If you have the HP MFP Digital Sending Software installed and the LAN fax is enabled the fax settings do not appear on the menu because the settings are only used to configure the analog fax Only one type of fax can be enabled at a time and only the controls for that fax appear on the control panel display If you want to use analog fax when the LAN fax is enabled use the HP MFP Digital Sending Software Configuration Utility to disable the LAN fax The following figure shows the control panel with the fax option visible Touch scr
90. computer Your parallel MFP cable might be defective Use a high quality cable Check your network connection ENWW Solving MFP problems 299 1 9 The first page takes much longer to print than following pages Make sure that the message READY appears on the control panel Set the PowerSave feature for a longer time period If a page that has complex formatting takes longer to print changing the PowerSave setting might not improve print speed You might want to simplify the page Make sure that Auto OHT mode is not set or that there is less than 5 capacity in the 2 000 sheet side input tray tray 4 Garbled pages print overprints occur or only a portion of a page prints Make sure that your software program is configured for the correct printer driver Your MFP interface I O cable or your parallel MFP cable might be defective Replace each cable with a high quality cable that you know works correctly to determine if either of the cables is defective Set the PERSONALITY item in the Configuration menu to AUTO See System setup submenu on page 150 The MFP might have been set to PCL when a PS job was sent to the MFP or vice versa Data sent to the MFP might be corrupt Try sending another file to see if it prints Try turning the MFP off and then turning it back on Situation Solution http www hp com go clj9500mfp 300 Chapter 9 Problem solvi
91. correct media size 3 Adjust the front X media guide by pressing the tab on the guide and set the guide to the correct media size 1 2 3 http www hp com go clj9500mfp 16 Chapter 1 MFP basics Rev 1 0 4 Load orient the media according to size CAUTION Do not load more media than the maximum that is indicated by the media fill triangles at the back of the tray 5 Set the custom standard switch to Standard 6 Slide the tray into the MFP 7 Look at the control panel within a few seconds of closing the tray Open and close the tray if the time has already elapsed The control panel displays the tray size and type configuration Do one of the following If the size and type settings are correct touch EXIT to accept the settings If the size and type settings are not correct touch OK The TRAY N SIZE lt SIZE gt menu is displayed 8 To change the size setting touch the correct paper size The message SETTING SAVED is displayed for a moment and then the tray type menu is displayed 4 5 6 ENWW Loading input trays 17 1 1 Note Depending on the size that you selected the MFP might prompt you to move the Custom Standard switch in the tray to another position The MFP might also prompt you to move the paper guides Follow the instructions on the control panel close the tray and then repeat this procedure starting with step 7 9 To change the type setting touch the
92. croll to and touch FAX RECEIVE 4 Scroll to and touch FAX DESTINATION BIN 5 Scroll to and touch the number of the bin default 0 and then touch OK ENWW Setting the destination bin 87 1 4 Troubleshooting fax Use the following checklist to help identify the cause of any fax related problems that you encounter Are you using the phone cord that came with the MFP The fax functionality has been tested with the supplied phone cord to meet RJ11 specifications Do not substitute another phone cord The analog fax requires an analog phone cord It also requires an analog phone connection Is the fax phone line connector seated in the socket on the fax Make sure that the phone jack is well seated in the socket The connector should be inserted all the way into the socket until it is secure Is the phone jack on the wall working Verify that a dial tone exists by attaching a phone to the phone jack on the wall Can you hear a dial tone and can you make a phone call What type of phone line are you using Dedicated line A standard fax phone number assigned to receive or send faxes PBX system A business environment phone system Standard home phones and the fax use an analog phone signal Some PBX systems are digital and might not be compatible with the fax You need to have access to a standard analog phone line to be able to send and receive faxes http www hp com go clj9500mfp 88 Chapter 4
93. cted in the software program Set the type and size for a tray in the printer driver http www hp com go clj9500mfp 110 Chapter 5 Printing Rev 1 0 When TRAY 1 SIZE any size and TRAY 1 TYPE anything except Any type an option appears in the Paper Handling menu to configure the size as well as the type settings for tray 1 Manually feeding paper from tray 1 The manual feed feature is another way of printing on special paper from tray 1 such as envelopes or letterhead If CONFIGURE DEVICE SYSTEM SETUP MANUAL FEED is set to YES the printer prints only from tray 1 When paper is loaded in tray 1 set TRAY 1 MODE in the Paper Handling menu to TRAY 1 SIZE ANY SIZE and TRAY 1 TYPE ANY TYPE ENWW Using the job storage features 111 1 5 Using the job storage features You can store a job on the hard disk and print it at a later time To use job storage you must have a hard disk drive installed in the MFP and must configure the printer driver correctly Note In the printer driver make sure to provide a unique identity for jobs before printing Using default names might override previous jobs that have the same default name or cause the job to be deleted Note If you turn the MFP off all QuickCopy proof and hold and private jobs are deleted To gain access to the job storage features For Windows all versions 1 Open the printer driver 2 Click the Job Storage tab 3 Modify the job storage settings as ne
94. cuting or displaying the Software You may not modify the Software or disable any licensing or control features of the Software If the Software is licensed for concurrent use you may not allow more than the maximum number of authorized users to Use the Software concurrently Ownership The Software is owned and copyrighted by HP or its third party suppliers Your license confers no title to or ownership in the Software and is not a sale of any rights in the Software HP s third party suppliers may protect their rights in the event of any violation of these License Terms Copies and Adaptations You may only make copies or adaptations of the Software for archival purposes or when copying or adaptation is an essential step in the authorized Use of the Software You must reproduce all copyright notices in the original Software on all copies or adaptations You may not copy the Software onto any public network No Disassembly or Decryption ENWW Warranty information 309 1 10 You may not disassemble or decompile the Software unless HP s prior written consent is obtained In some jurisdictions HP s consent may not be required for limited disassembly or decompilation Upon request you will provide HP with reasonably detailed information regarding any disassembly or decompilation You may not decrypt the Software unless decryption is a necessary part of the operation of the Software Transfer Your license will automatically
95. device Fax numbers can only be added or deleted using the Address Book Manager ABM on the Digital Send Server or by changing your contact list http www hp com go clj9500mfp 72 Chapter 4 Faxing Rev 1 0 If you have the HP MFP Digital Sending Configuration Utility installed on your MFP you can use the following procedure to send a fax by using the phone book 1 Follow steps 1 through 3 in the procedure Sending a fax by typing the number manually on page 69 2 Scroll to and touch PHONE BOOK 3 Scroll to and highlight a name or a number in the list and then touch ADD to include the name or number in the window You can add as many names and numbers as you want to 4 Touch DETAILS to view the fax number or list of fax numbers for the selected phone book entry The PERSONAL option shows only the entries from the user s contact list in the phone book The ALL option provides a merged list of the public fax entries and the personal entries from the contact list 5 Touch OK to return to the Fax screen The list of fax names appears in the Recipients window 6 Touch START to send the fax You can touch START on the touch screen or press the START button on the control panel ENWW Canceling a fax 73 1 4 Canceling a fax Canceling the current fax transmission The Cancel Current Transmission menu appears only if an outgoing fax call is in progress Note The cancel operation can require up to 30 seconds t
96. dia on page 164 Keep media in its packaging unopened until it is to be used Do not load media that is bent wrinkled torn or damaged See Clearing jams on page 239 Error messages The error message on the MFP s control panel indicates a discrepancy in the media settings Make sure that the correct type is set see Determining media type on page 171 Make sure that the media guides in the input tray are touching the edges of the stack of media If you are using custom size media make sure that the media size is set correctly at the control panel see Setting media size and type on page 161 For more information about error messages see Understanding MFP messages on page 277 Media related copy and print quality issues Issue Recommended action http www hp com go clj9500mfp 186 Chapter 7 Selecting and using media Rev 1 0 ENWW Managing supplies 187 Managing and maintaining 8 Managing supplies Checking supplies levels You can check the supplies levels by using the MFP control panel the embedded Web server HP Web Jetadmin or the HP Toolbox Using the MFP control panel 1 Press the MENU button 2 Touch INFORMATION 3 Touch PRINT SUPPLIES STATUS PAGE 4 See the User Reference Guide on the CD ROM for information about the supplies status page OR http www hp com go clj9500mfp 188 Chapter 8 Managing and mainta
97. display ENWW Copying instructions 45 1 2 Reduce or enlarge The MFP has an autoscaling feature If the original paper size differs from the copy paper size the MFP can autodetect a size mismatch between the original page size and the copy page size The scanned image of the original page is reduced or enlarged automatically to match the copy paper size You can override autoscaling by using the reduce and enlarge feature The MFP can reduce copies to as little as 25 of the original size and enlarge copies to as much as 400 of the original size 200 when using the ADF To reduce or enlarge your copies touch the arrows on the REDUCE ENLARGE button until you reach the size that you want The scale percentage box in the center of the REDUCE ENLARGE button indicates the percentage of reduction or enlargement You can also touch 100 to display the keypad to type the number that you want Touch OK to save the changes Adjust the lightness darkness You can adjust the lightness and the darkness of the copied output by touching the arrows on the Light Dark bar in the default copy screen Enhance the document Touch the Copy Settings tab and then touch the Advanced tab to gain access to the embedded enhancement screen that allows you to adjust the level of background removal from the copied image and increase or decrease the sharpness of the copied image http www hp com go clj9500mfp 46 Chapter 2 Copying Rev 1 0 Backg
98. ditions Prepunched paper is being used and the toner has leaked through the holes Make sure that the toner coverage on the page does not overlap the prepunched holes An incorrect custom size is set for the media Measure the media and set the size at the control panel see Setting media size and type on page 161 After a jam toner from the jammed media might have remained in the MFP Print a few more pages in order to remove the excess toner Media related copy and print quality issues Issue Recommended action ENWW 183 1 7 Smeared toner This occurs because the wrong type is set for the media or because the inks used on a preprinted form melt under the temperature of the fuser Make sure that the correct type is set see Determining media type on page 171 Use media that the MFP supports see Supported types of media on page 164 Make sure that the media and inks used on preprinted forms used in this MFP can withstand temperatures as high as 200 C 392 F the maximum temperature for the MFP Excessive curl Note that heavy toner coverage can cause a page to curl The curl will relax after a few minutes In humid conditions the curl might require up to 60 minutes to relax completely If the curl does not relax after this amount of time make sure that you are using media that is supported by the MFP see Supported types of media on page 164 Media related
99. e on the MFP Default values are listed in the Item column Note For more information about the HP finishing devices see the user guide that came with the device http www hp com go clj9500mfp 122 Chapter 6 Control panel menus Rev 1 0 To navigate through the control panel menus 1 Press the MENU button to open the control panel menus 2 Scroll to and touch the menu that you want If you need to select a submenu use the arrows to scroll again and then touch the submenu Note An arrow next to a menu item indicates that a submenu is available 3 Scroll to and touch the value that you want and then touch it An asterisk appears next to the selection in the display indicating that it is now the default 4 At any time touch BACK to back up one level in the menu tree or to clear a numeric value 5 Touch EXIT to close the menu This chapter contains information about the following topics The Retrieve job menu shows jobs that are stored on the device Jobs are listed by user and job name The Information menu provides a menu map that can be printed and other information pages The Paper handling menu is used to set the media type and the size if it is not detected for each tray The Configure device menu allows administrators to set defaults and input output I O ports run diagnostics and reset the MFP The Diagnostics menu provides information about the MFP that admi
100. eded and then click OK For Macintosh newer OS 9 drivers In newer OS 9 printer drivers Select Job Retention from the pull down menu in the print dialog box In older OS 8 6 printer drivers select Printer Specific Options http www hp com go clj9500mfp 112 Chapter 5 Printing Rev 1 0 For using this feature on later versions of Mac OS visit www hp com clj9500mfp for the latest information about the job storage feature support Private jobs Use the private printing feature to specify that a job cannot be printed until you release it by using a four digit personal identification number PIN at the MFP control panel You specify the PIN in the printer driver and the PIN is sent to the MFP as part of the print job A lock symbol next to a job name indicates that the job is private The private job is deleted after it is printed Note The MFP must have a hard disk installed in order to use this feature See the User Reference Guide on the CD ROM for instructions on how to create a stored job To print a private job You can print a private job only at the MFP control panel 1 Press the MENU button 2 Touch RETRIEVE JOB 3 Scroll to and touch USER NAME 4 Scroll to and touch your job ENWW Using the job storage features 113 1 5 5 Touch PRINT select the number of desired copies using the numeric keypad or the Up or Down arrow and then touch OK The PRINT icon should have next to it 6 Use t
101. een graphical display MENU BUTTON START BUTTON Fax option http www hp com go clj9500mfp 64 Chapter 4 Faxing Rev 1 0 Setting or verifying the date and time The date and time setting for the fax is the same value as the MFP date and time setting If you are turning on the MFP for the first time you will be prompted for this information To verify or change the date and time settings 1 Press the MENU button 2 Scroll to and touch FAX 3 Scroll to and touch FAX SETUP REQUIRED 4 Scroll to and touch DATE TIME 5 Select the date and time formats and then type the date and time Setting or verifying the location The location setting identifies the country region where the MFP is located This setting selects the date time format and the minimum and maximum rings to answer range for the country region Because this setting is a legal requirement in some countries regions it must be set before the fax can operate If you are turning on the MFP for the first time you will be prompted for this information ENWW Establishing the required fax settings 65 1 4 To verify or change the location 1 Press the MENU button 2 Scroll to and touch FAX 3 Scroll to and touch FAX SETUP REQUIRED 4 Scroll to and touch FAX HEADER 5 Scroll to and touch LOCATION 6 Scroll through the list until your country region appears and then touch the country region to select it Setting or verifying the fax
102. een k ytt minen muulla kuin k ytt ohjeessa mainitulla tavalla saattaa altistaa k ytt j n turvallisuusluokan 1 ylitt v lle n kym tt m lle lasers teilylle Varning Om apparaten anv nds p annat s tt n i bruksanvisning specificerats kan anv ndaren uts ttas f r osynlig laserstr lning som verskrider gr nsen f r laserklass 1 HUOLTO HP LaserJet 9500MFP kirjoittimen sis ll ei ole k ytt j n huollettavissa olevia kohteita Laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen koulutettu henkil T llaiseksi huoltotoimenpiteeksi ei katsota v riainekasetin vaihtamista paperiradan puhdistusta tai muita k ytt j n k sikirjassa lueteltuja k ytt j n teht v ksi tarkoitettuja yll pitotoimia jotka voidaan suorittaa ilman erikoisty kaluja Varo Mik li kirjoittimen suojakotelo avataan olet alttiina n kym tt m lle lasers teilylle laitteen ollessa toiminnassa l katso s teeseen Varning Om laserprinterns skyddsh lje ppnas d apparaten r i funktion uts ttas anv ndaren f r osynlig laserstr lning Betrakta ej str len Tiedot laitteessa k ytett v n laserdiodin s teilyominaisuuksista Aallonpituus 775 795 nm Teho 5 mW Luokan 3B laser http www hp com go clj9500mfp 334 Chapter 11 Specifications and regulatory information Rev 1 0 Taiwan Class A Statement ENWW Regulatory statements 335 1 11 Taiwan Battery Statement Product Information Sheet The Toner Product Info
103. el menus Rev 1 0 DUPLEX OFF ON This item appears only when a duplexer is installed Set the value to ON to print on both sides duplex or OFF to print on one side simplex of a sheet of paper Note It is best to set the duplex option in the printer driver or software program Printer driver and software program settings override control panel settings DUPLEX BINDING LONG EDGE SHORT EDGE Use this item to change the binding edge for duplex printing The menu item appears when a duplexer is installed in the printer and DUPLEX ON Note It is best to set the binding layout in the printer driver or software program Printer driver and software program settings override control panel settings Item Values Explanation ENWW Configure device menu 145 1 6 OVERRIDE A4 LETTER YES NO Use this item to print on letter size media when an A4 job is sent but no A4 size media is loaded in the MFP or to print on A4 size media when a letter job is sent but no letter media is loaded in the MFP Note This item also applies to A3 and 11 x 17 size media MANUAL FEED OFF ON Feed the media manually from tray 1 rather than automatically from a tray When MANUAL FEED ON and tray 1 is empty the MFP stops and displays MANUALLY FEED PAPER SIZE COURIER FONT REGULAR DARK Use this item to select the version of Courier font to use REGULAR The internal Courier font that is available on the HP LaserJet 4 Series pr
104. em Cause Recommended action ENWW General fax problems 95 1 4 A mix of names and numbers appears in the recipients box It is normal for both names and numbers to appear depending on where they are from The phone book lists names and all other databases list numbers No action is necessary The fax call report prints at an unwanted time even when the schedule printing of faxes is on The schedule printing of faxes does not control printing of the fax call report The fax call report settings need to be changed Specify when to print a fax call report One page fax prints as two pages The fax header is being appended to the top of the fax pushing text to a second page If you want every one page fax to print on one page set the overlay header to overlay mode See chapter 4 of the User Reference Guide on the CD ROM for more information The document stops feeding in the middle of faxing A jam might be present in the ADF See Jam in the automatic document feeder ADF cover on page 241 Problem Cause Recommended action http www hp com go clj9500mfp 96 Chapter 4 Faxing Rev 1 0 Receiving fax problems Use this table to solve problems that might occur when receiving faxes The volume for sounds coming from the fax is too loud or too quiet The volume setting needs to be adjusted See chapter 4 of the User Reference Guide on the CD ROM for more information about changing the s
105. f you do not want the fax to retry sending faxes set Redial on Busy to 0 see To set redial on busy on page 84 and set Redial On No Answer to 0 see chapter 4 of the User Reference Guide on the CD ROM for more information Problem Cause Solution http www hp com go clj9500mfp 102 Chapter 4 Faxing Rev 1 0 Sent faxes are not arriving at the receiving fax machine The receiving fax machine might be off or might have an error condition such as being out of paper Call the recipient to make sure the fax machine is on and ready to receive faxes A fax might be in memory because it is waiting to redial a busy number or other jobs ahead of it are waiting to be sent If a fax job is in memory for either of these reasons an entry for the job appears in the fax log Print the fax activity log and check the Result column for jobs that have a Pending designation Problem Cause Solution ENWW Error codes 103 1 4 Error codes This table lists the error codes that are identified in the fax activity log Value Description 0 15 Connection enablement failure errors 0 1 2 3 4 5 Normal and proper end of connection Ring detect without successful handshake Call aborted from FKS or lt CAN gt No loop current Ringback detected no answer timeout Ringback detected answer without CED 16 31 Call establishment errors 16 17 Unspecified Phase A error No answer T3 0 T1 timeout 32 63
106. fax does not have JBIG capability Turn JBIG off See chapter 4 of the User Reference Guide on the CD ROM for more information An OUT OF MEMORY message appears on the status message bar The MFP storage disk is full Delete some files from the disk The print quality of a photo is poor or prints as a gray box The Page Content mode setting is incorrect Try setting the Page Content mode to Graphics or Text and Graphics See Sending a fax by typing the number manually on page 69 http www hp com go clj9500mfp 94 Chapter 4 Faxing Rev 1 0 Even after the Cancel button on the MFP keyboard was pressed to cancel a fax transmission the fax was still sent The Cancel button on the keyboard does not cancel fax transmissions Cancel faxes by using the Fax menu See Canceling a fax on page 73 No Phone Book feature appears The Phone Book feature has not been enabled Use the HP MFP Digital Sending Software Configuration utility to enable the phone book feature The fax settings do not seem to be available in HP Web Jetadmin The fax settings in HP Web Jetadmin are located on the Digital Send Settings menu Click the Digital Send Settings menu and then click Send to Fax The header is being appended to the top of the page when the overlay is enabled If the fax has been forwarded the fax will append the overlay header to the top of a page when overlay is set No action is necessary Probl
107. formation from the MFP Before visiting the MFP support Web site or contacting customer support fill in and print the following information and diagnostic pages Use the second column to record specific information about the products that you own Information Specific to your products How to find MFP model Upper right corner of the front doors of the MFP MFP serial number Inside the front doors in the lower right corner Brand and model of your computer See the documentation that came with your computer Operating system of your computer See the documentation that came with your computer Version of MFP driver Click Print click Properties and then click About on the Basics tab Configuration page and an event log See chapter 10 of the User Reference Guide on the CD ROM Print quality troubleshooting pages See Print Quality Troubleshooting Pages on page 288 ENWW Customer support options worldwide 311 1 10 Customer support and MFP repair assistance World Wide Web Solutions to most MFP issues can be found at http www hp com go clj9500mfp The Web site includes frequently asked questions FAQ troubleshooting help information about MFP maintenance and use manuals a community forum and updates for MFP drivers and MFP software E mail For the quickest response visit http www hp com go clj9500mfp E mail support is in English http www hp com go clj9500mfp 312 Chapter 10 Service
108. gital sending and e mail Sending documents 51 Sending letter size originals by using the scanner glass or ADF 51 Changing the settings 52 Sending a document to multiple recipients 53 Using the auto complete function 54 Using the address book 55 Creating a recipient list 56 Faxing Connecting the fax to a phone line 60 Verifying the fax operation 61 Establishing the required fax settings 62 Using the Fax Setting
109. h up to 50 sheets of ledger A3 media or 100 sheets of letter A4 media depending on the thickness of the pages This section provides instructions for the following copying tasks Copying by using the default settings one touch copying Copying by using user defined settings Copying from the scanner glass Copying by using the ADF Copying books Creating a job to be copied later http www hp com go clj9500mfp 36 Chapter 2 Copying Rev 1 0 Copying by using the default settings one touch copying The following are the default settings for copying One copy Letter or A4 size original and letter size copy Note The MFP automatically detects the original size and makes a same size copy The factory default paper size setting is Letter or A4 only if no media size is detected Black and white color copied can be selected Page Orientation Portrait Number of Sides One Page Content Mixed mixed text and graphics Job Mode Off Heavy Paper Off ENWW Copying instructions 37 1 2 To make color copies by using the default settings 1 Place the document face down on the scanner glass or in the ADF 2 Touch COPY 3 Select color copies 4 Touch START To make black and white copies by using the default settings 1 Place the document face down on the scanner glass or in the ADF 2 Touch COPY 3 Select black copies
110. handling and that the media is not contaminated with visible fingerprints or other foreign substances For heavy media print from tray 1 to the left output bin Make sure that the following supplies are seated correctly fuser image transfer roller Inspect the jam areas and remove any undetected jammed or torn media Specks or stray toner Make sure that the operation and location requirements of the printer are met Make sure to use supported media Make sure that the media type and size for the tray are set correctly in the control panel for the media that you are using Calibrate the printer Make sure that the transfer roller is seated correctly Print the Print Quality Troubleshooting Pages see Print Quality Troubleshooting Pages on page 288 and follow the diagnostic procedure listed on the first page to help isolate the defect to a particular component ENWW Solving output quality problems 287 1 9 Skewed stretched or off center page Make sure that the operation and location requirements of the printer are met Make sure to use supported media Make sure that the media is loaded correctly For problems with page skew turn over the stack of media and rotate the stack 180 Make sure that the following supplies are seated correctly fuser image transfer belt Inspect the jam areas
111. hat is not available in the MFP See your software program manual for more information about font selection Situation Solution http www hp com go clj9500mfp 302 Chapter 9 Problem solving Rev 1 0 Printing stops in the middle of the job Check the control panel display for an error message If you are on a network make sure that the computer is correctly configured and that no network problem exists see your network administrator Check the line voltage to make sure that it is steady and within the MFP specifications Turn the MFP off and then back on Check the time out setting in your network program You might need to increase it If you are trying to copy a file to the MFP from the MS DOS prompt use the copy command COPY filename LPTn B MFP port such as LPT1 where n is the port number Note To send the page to the output bin you might have to send a form feed command from the computer The MFP printed on only one side of the media rather than on both sides Make sure that the option to print on both sides of the media duplexing is configured in the printer driver Situation Solution ENWW Solving MFP problems 303 1 9 Duplexer issues Situation Solution The print job was not printed on both sides Make sure that the option to print on both sides of the media has been selected in the printer driver see chapter 5 of the User Reference Guide on the
112. he numeric keypad to type the PIN and then touch OK To delete a private job A private job is automatically deleted from the hard disk after you print it If you want to delete the job without printing it use this procedure 1 Press the MENU button 2 Touch RETRIEVE JOB 3 Scroll to and touch USER NAME 4 Scroll to and touch your job 5 Touch DELETE to delete the file 6 Use the numeric keypad to type the PIN and then touch OK Stored jobs You can download a print job to the hard disk and print it at a later time For example you might want to download a personnel form calendar time sheet or accounting form that other users can open and print You can then print the job at any time through the MFP control panel http www hp com go clj9500mfp 114 Chapter 5 Printing Rev 1 0 To store a print job on the hard disk accessory select the Stored Job option in the printer driver Note The MFP must have a hard disk installed in order to use this feature To print a stored job You can print a job that was stored on the hard disk at the MFP control panel 1 Press the MENU button 2 Scroll to and touch RETRIEVE JOB 3 Scroll to and touch USER NAME 4 Scroll to and touch your job 5 To print the default number of copies touch CONTINUE When the screen changes you are prompted to enter the number of copies that you want printed To change the number use the numeric keypad or scroll to select a
113. he tongs 9 Replace the tongs and brush on the inside of the right door 10 Using one hand to support the underside of the transfer roller turn the roller to a 45 angle and align the roller with the slot Slide the roller into the slot until it stops CAUTION Do not touch the black foam roller and be careful not to scratch the underside of the image transfer belt as you insert the roller into the MFP 11 Swing the green lever up and then close the front doors Note If the lever does not move freely make sure that the transfer roller is pushed into the MFP completely See also MFP hardware issues on page 290 8 10 11 ENWW Relocating the MFP 237 1 8 Relocating the MFP For more information about relocating the MFP see the User Reference Guide on the CD ROM http www hp com go clj9500mfp 238 Chapter 8 Managing and maintaining Rev 1 0 ENWW Clearing jams 239 Problem solving 9 Clearing jams If a jam message appears on the MFP control panel look for media in the locations that are indicated on the control panel display You might need to look for media in locations other than those that are indicated in the jam message After you have removed the jammed media the MFP warms up and automatically clears all of the remaining pages If the MFP cannot clear one of them the MFP control panel display indicates where to clear the remaining pages After looking at the graphic you ca
114. ia size defined in the printer driver or the software program are the same See Setting media size and type on page 161 for instructions to configure the trays for custom media Make sure that the paper guides are touching the edges of the stack of media Situation Solution http www hp com go clj9500mfp 298 Chapter 9 Problem solving Rev 1 0 MFP output issues Situation Solution A page printed with clipped margins If the page margins are clipped you might have to print the page at a lower resolution or install more memory See chapter 9 of the User Reference Guide on the CD ROM Check the tray alignment and make sure that the front and back are aligned Check your software program to make sure that no data extends into the unprintable area of the page The MFP substituted a font different from the disk resident font that was requested If you are using PCL print the PCL Font Page and verify that the font is on the disk If you are using PS print the PS Font Page and make sure that the font is on the disk If the font is not on the disk use the HP Web Jetadmin or the Macintosh based HP LaserJet utility to download the font See chapter 10 f the User Reference Guide on the CD ROM Data is missing but no MFP messages appear Check your software program to be sure that the print file contains no errors Check your cable to make sure that it is securely connected to both the MFP and the
115. il it stops 1 2 3 ENWW Clearing jams 259 1 9 4 Remove the duplexer completely 5 Lift the two green levers in the duplexer and remove any media that is underneath 6 Reach far into the duplexer area and remove any media that you find there 4 5 6 http www hp com go clj9500mfp 260 Chapter 9 Problem solving Rev 1 0 7 Reinstall the duplexer by sliding it back into the MFP until it locks into place 8 Close the lower left door Slide the finishing device back into place Note Any time a jam occurs in the fuser area including the lower left door area the MFP automatically sends a cleaning page through the paper path to remove loose toner 7 8 ENWW Clearing jams 261 1 9 Clearing jams from the output areas Jam in the fuser area at the lower left door Follow these directions to clear jams at the lower left door fuser area 1 Move the finishing device away from the MFP to gain access to the lower left door To do this stand on the left side of the MFP and pull the finishing device straight toward you 2 Open the upper left door 3 If the jammed media is visible remove it from the MFP Then close the upper left door and continue printing If the jammed media is not visible go to step 4 2 3 1 http www hp com go clj9500mfp 262 Chapter 9 Problem solving Rev 1 0 4 Open the lower left door WARNING Avoid touching the adjacent fusing
116. ilter from the slot 13 14 15 http www hp com go clj9500mfp 208 Chapter 8 Managing and maintaining Rev 1 0 16 Remove the new filter from its packaging and insert the filter into the slot Note Do not print without a filter installed 17 Remove the new tray rollers from their packaging Avoid touching the rubber surface of the rollers Note Replace all of the rollers in a tray at the same time 18 Pull tray 2 out of the MFP until it stops Lift it up slightly and pull it out Remove tray 3 noting which tray belongs in which position Note Do not move the blue switch at the left rear of the tray It is not necessary to unload the paper from the tray 16 17 18 ENWW Managing supplies 209 1 8 19 In tray 3 locate the small roller and two large rollers to the right inside the opening 20 Pinch the plastic tab on the end of each roller to remove the roller Remove all three rollers 21 Grasp each new roller by both sides and slide it onto the corresponding rod until the roller clicks into place Replace the tray 2 rollers by using steps 18 through 20 Note Make sure that the small roller is to the left in both trays 19 20 21 http www hp com go clj9500mfp 210 Chapter 8 Managing and maintaining Rev 1 0 22 Align tray 2 with the rails inside the MFP and then slide the tray into the MFP Align tray 3 with the rails inside the MFP and then slide the tray i
117. ing a fax by using speed dial Use the following procedure to send a fax by using speed dial Note Before sending a fax by using speed dial you must create a speed dial To create a single speed dial or a speed dial group see To create a speed dial on page 74 ENWW Sending faxes 71 1 4 1 Follow steps 1 through 3 in the procedure Sending a fax by typing the number manually on page 69 2 Scroll to and touch SPEED DIAL 3 Touch the check box in front of the speed dial name that you want to send the fax to 4 Touch OK The speed dial name should be listed on the Fax Recipient screen 5 Touch START to send the fax You can touch START on the touch screen or press the START button on the control panel Sending a fax by using phone book numbers The fax phone book feature is only available when the MFP is configured to use the HP MFP Digital Sending Configuration Utility If the MFP has not been configured for use with this software the Phone Book button will not appear To configure the MFP for use with the HP MFP Digital Sending Configuration software see the HP MFP Digital Sending Software User Guide or the HP MFP Digital Sending Software Support Guide Also when Authentication is turned on in the HP MFP Digital Sending Configuration Utility personal fax numbers from your Microsoft Exchange contact list appear in the phone book Note You cannot add to or delete fax numbers from the phone book on this
118. ining Rev 1 0 5 Press the STATUS button Note See the User Reference Guide on the CD ROM for the life expectancy of MFP supplies Ordering supplies You can order supplies from HP for the HP Color LaserJet 9500mfp See the User Reference Guide on the CD ROM for part numbers and descriptions You can order supplies online at www hp com go ljsupplies or through one of the following options Ordering directly through the embedded Web server In a network environment use the following steps to order printing supplies directly through the embedded Web server 1 In the Web browser type the IP address for the MFP home page This takes you to the Device Status page 2 In the Other Links section click Order Supplies A new browser window opens and a privacy agreement appears If you accept the agreement the Order Supplies Web site appears 3 Select the part numbers that you want to order and follow the instructions on the screen ENWW Managing supplies 189 1 8 Ordering through the Internet Enabled Supplies Ordering Feature You can order supplies using the Internet Enabled Supplies Ordering IESO feature Use the URL that most closely corresponds to the geographic location from which you are placing the order North America www hp com sbso product supplies Canada www hp ca catalog supplies Europe amp Middle East www hp com go supplies Asia Pacific www hp com paper Storing supplies St
119. inters DARK The internal Courier font that is available on the HP LaserJet III Series printers WIDE A4 NO YES Use the Wide A4 setting to change the number of characters that can be printed on a single line of A4 media YES Up to 80 10 pitch characters can be printed on one line NO Up to 78 10 pitch characters can be printed on one line Item Values Explanation http www hp com go clj9500mfp 146 Chapter 6 Control panel menus Rev 1 0 PRINT PS ERRORS OFF ON Select ON to print the PS error page when PS errors occur PRINT PDF ERRORS OFF ON Select ON to print the PDF error page when PDF errors occur Item Values Explanation ENWW Configure device menu 147 1 6 Print quality submenu Some items in this menu are available from a software program or from the driver if the appropriate driver is installed Driver and software program settings override control panel settings For more information see the User Reference Guide on the CD ROM Note When a value is specified with an that value is the factory default setting Item Values Explanation ADJUST COLOR HIGHLIGHTS MIDTONES SHADOWS RESTORE COLOR VALUES Use this item to modify half tone settings for each color density cyan magenta yellow and black The color density value range is 5 to 5 Negative adjustments lighten the tone curve and positive adjustments darken the tone curve The factory default setting is 0 SET REGIST
120. ion test page that describes the printer features PRINT RGB SAMPLES Use this item to generate a color palette with the associated RGB values PRINT CMYK SAMPLES Use this item to generate a color palette with the associated CMYK values PRINT FILE DIRECTORY Use this item to generate a directory page that contains information for all of the installed mass storage devices The MFP returns to the READY state when the page is completed PRINT PCL FONT LIST Use this item to generate a typeface list of all of the PCL fonts that are available on the MFP The MFP returns to the READY state when the page is completed PRINT PS FONT LIST Use this item to generate a typeface list of all of the PS fonts that are available on the MFP The MFP returns to the READY state when the page is completed Item Explanation ENWW Paper handling menu 127 1 6 Paper handling menu When paper handling settings are correctly configured at the control panel you can print by selecting the type and size of media from the driver or software program Some items in this menu such as duplex and manual feed are available from specific software programs or from the driver if the appropriate driver is installed Driver and software program settings override control panel settings Note When a value is specified with an that value is the factory default setting http www hp com go clj9500mfp 128 Chapter 6 Control panel menus Rev 1 0
121. ity problem occurs when copying it is helpful to determine if the same problem occurs during printing The MFP has several built in pages that can be printed to help solve this problem For more information see Output quality troubleshooting procedures on page 281 If the problem only appears on copied pages typically it can be solved by cleaning the MFP copier parts and ADF parts see Cleaning procedures on page 224 in chapter 9 checking the quality of the original copies or changing the copy enhancement settings If the problem appears on both printed and copied pages use the following procedures Output quality problems sometimes occur or repeat in a direction parallel to the direction in which the media moves through the MFP feed direction The following figure shows a output quality problem printed on both a letter or A4 sized page and the same defect on an 11 x 17 inch or A3 sized page or any other size of media Letter size or A4 size media is normally oriented in the trays so that the long edge feeds through the MFP first 11 x 17 inch or A3 size media is normally oriented in the trays so that the short edge feeds through the MFP first http www hp com go clj9500mfp 280 Chapter 9 Problem solving Rev 1 0 short edge output quality problem letter or A4 size media long edge 11 x 17 or A3 size media long edge short edge output quality problem feed direction ENWW Solving output quality pr
122. iving a very complex fax such as one that contains many graphics Complex faxes take longer to send or receive The receiving fax machine might have a slow modem speed The fax only sends the fax at the fastest modem speed the receiving fax machine can use The resolution of the sent or received fax is very high A higher resolution typically results in better quality but also requires a longer transmission time If you are receiving a fax call and ask the sender to decrease the resolution and resend the fax If you are sending a fax decrease the resolution see Setting outgoing fax resolution on page 81 and change the Page Content mode setting see Sending a fax by typing the number manually on page 69 Problem Cause Solution ENWW Receiving fax problems 99 1 4 If the phone line connection is poor the fax and the receiving fax machine slow down the transmission to adjust for errors Cancel and resend the fax Have the phone company check the phone line Faxes are not printing to the MFP The input tray that is specified for fax feeding contains no media Load media Any faxes that were received while the input tray was empty are stored and will be printed after the tray is refilled The schedule printing of faxes is set If the schedule printing of faxes is turned on faxes will not print until the lock is disabled The MFP is out of toner The MFP stops printing as soon as it runs ou
123. ll of the buttons individually to see if one is stuck contact your HP authorized service representative if this does not work ENWW Solving MFP problems 291 1 9 The MFP is turned on but the internal fans are not running Make sure that the line voltage is correct for the MFP power configuration See the plate next to the power receptacle on the back of your MFP for the voltage requirements If you are using a power strip and its voltage is not within specification plug the MFP directly into a working ac outlet The green lever inside the front doors does not rotate up Make sure that the image drums are completely inserted in the MFP and the image drum door is closed securely Make sure that the transfer cleaner is completely inserted in the MFP and latched in place Make sure that the transfer roller is inserted completely in the MFP Make sure that the image transfer belt is inserted completely in the MFP The MFP does not print from tray 2 tray 3 or the 2 000 sheet side input tray tray 4 Make sure that the media tray guides are adjusted correctly for the media size you are using See Setting media size and type on page 161 Select the correct tray in the printer driver Make sure that the trays are configured correctly on the Device Setting or Configuration tab in the printer driver Situation Solution http www hp com go clj9500mfp 292 Chap
124. lly remove any media from the multifunction finisher input area 4 5 6 ENWW Clearing jams 273 1 9 47 Open the stapler unit door 8 To clear a booklet jam turn the bottom green knob clockwise to remove the booklet 9 Close the stapler unit door 7 8 9 http www hp com go clj9500mfp 274 Chapter 9 Problem solving Rev 1 0 410 Push the multifunction finisher back into place 10 ENWW Clearing jams 275 1 9 Solving repeated jams Situation Solution Repeated jam problems in the MFP 1 Check the media specifications See Recommended media on page 165 If the media is outside of the recommended specifications problems can occur 2 Check to see that media is correctly loaded in the trays and that all width guides are correctly set See Selecting and using media on page 159 3 Make sure that the paper tray is set for the size of media that is installed and that the tray is not overloaded with media 4 Try turning over the stack of media in the tray If you are using prepunched or letterhead media try printing from tray 1 5 Do not use torn worn or irregular media or media that has previously been printed on For recommended media and other media see Recommended media on page 165 6 Check that all damaged or jammed media is removed from the MFP 7 Repeated jams that occur when print media travels between the MFP and the finishing device might mean
125. ly could introduce dust into the MFP 1 Open the ADF cover 2 Locate the latch that releases the top ADF glass strip Push the latch to the left and pull down to expose the inside of the glass strip 3 Gently wipe the glass with a dry lint free cloth CAUTION Use dry cloth only in this area Do not use solvents cleaners water or compressed air Doing so could severely damage the MFP 4 Pull up on the latch to return the glass strip to its normal position 1 2 4 http www hp com go clj9500mfp 228 Chapter 8 Managing and maintaining Rev 1 0 5 Close the ADF cover 5 ENWW Cleaning procedures 229 1 8 To clean the ADF rollers You should clean the rollers in the ADF if you are experiencing misfeeds or if your originals show marks as they exit the ADF 1 Open the ADF CAUTION Clean the rollers only if you experience misfeeds or marks on the originals and you notice dust on the rollers Cleaning the rollers frequently could introduce dust into the MFP 2 Locate the rollers near the glass strips 3 Wipe the rollers gently with a clean water dampened lint free cloth CAUTION Do not pour water directly onto the rollers Doing so might damage the MFP 4 Close the ADF 2 1 4 http www hp com go clj9500mfp 230 Chapter 8 Managing and maintaining Rev 1 0 5 Open the ADF cover 6 Locate the rollers 7 Wipe the rollers with a clean water dampe
126. mfp 294 Chapter 9 Problem solving Rev 1 0 The job was not stapled Jobs that are sent to the stapler or multifunction finisher might not be stapled for one or more of the following reasons One page jobs are not stapled The stapler is out of staples and AUTO CONTINUE is set to ON The wrong size or type of media was used for the job More than 50 pages were sent to the stapler exceeding its capacity The stapler has bent or broken staples in the stapler head A staple jam was recently cleared up to two sequential jobs might not be stapled The job was sent to a bin other than the stapler bin because the wrong size or type of media was used for the job The interface cable to the stapler unit might be defective or not connected correctly Situation Solution ENWW Solving MFP problems 295 1 9 The last page did not print and the Data light is on Make sure that you are using the correct printer driver Complex print job might still be processing The MFP might be waiting for the end of a file command that did not come with the job Press START to send it Make sure that the MFP is not paused Make sure that the PROCESSING JOB message appears on the control panel Check for a LOAD PAPER message on the MFP control panel See Loading input trays on page 10 Network or shared MFP problems occur Check for network or shared MF
127. ministrator for this information 1 Touch MENU 2 Touch CONFIGURE DEVICE 3 Touch SENDING 4 Touch E MAIL http www hp com go clj9500mfp 50 Chapter 3 Digital sending and e mail Rev 1 0 5 You can touch FIND SEND GATEWAYS to let the MFP search the local network for LDAP and SMTP servers If this is successful go to step 8 Otherwise go to step 6 6 Touch SMTP GATEWAY and then enter the IP address or hostname of the SMTP server If a LDAP server is available touch LDAP GATEWAY and then enter the IP address or hostname of the LDAP server 7 Touch OK 8 Touch TEST SEND GATEWAYS to test the configuration The MFP offers color scanning and digital sending capabilities Using the control panel you can scan black and white or color documents and send them to an e mail address as an e mail attachment To use digital sending the MFP must be connected to a local area network LAN The MFP connects directly to your LAN by using the Jetdirect ethernet card This chapter addresses both scanning and sending because they are fully integrated functions Digital sending offers the following benefits Sends documents to multiple e mail addresses saving time and delivery costs Delivers files in black and white or in color Files can be sent in different file formats that the recipient can manipulate Provides verification that e mail was delivered correctly With digital sending documents are scanned i
128. mmed media is visible pull it up and out of the MFP Make sure that you have removed any pieces of torn media 6 Close the upper right door 5 6 4 http www hp com go clj9500mfp 246 Chapter 9 Problem solving Rev 1 0 7 Slide the 2 000 sheet side input tray tray 4 toward the MFP The two plastic hooks on the tray lock into the pedestal 7 ENWW Clearing jams 247 1 9 Jam in the 2 000 sheet side input tray tray 4 1 Open the top door and then open the bottom door on the 2 000 sheet side input tray tray 4 2 Remove any jammed media from this area Make sure that you have removed all of the pieces of torn media 3 Close the bottom door and then close the top door 4 Slide the 2 000 sheet side input tray tray 4 away from the MFP Check for jammed media between the 2 000 sheet side input tray tray 4 and the MFP 1 3 4 http www hp com go clj9500mfp 248 Chapter 9 Problem solving Rev 1 0 5 Open the upper right door 6 If the jammed media is visible pull it up and out of the MFP Make sure that you have removed any pieces of torn media 7 Close the upper right door 5 6 7 ENWW Clearing jams 249 1 9 8 Slide the 2 000 sheet side input tray tray 4 toward the MFP The two plastic hooks on the tray lock into the pedestal 8 http www hp com go clj9500mfp 250 Chapter 9 Problem solving Rev 1 0 Jam inside the upper right door Follow
129. n go to the procedure for clearing the jam When clearing jams be very careful not to tear the media If a small piece of media is left in the MFP it could cause additional jams If jams are a recurring problem see Solving repeated jams on page 275 Note Any time a jam occurs in the fuser area including the lower area behind the left door the MFP automatically sends a cleaning page through the paper path to remove loose toner Loose toner might remain in the MFP after a jam and cause output quality problems These problems should clear up after a few pages are printed http www hp com go clj9500mfp 240 Chapter 9 Problem solving Rev 1 0 Jam clearing locations the front doors and print cartridge the finishing device the duplexer inside the MFP the left door behind the finishing device tray 2 tray 1 tray 3 the upper right door the ADF input tray bin 2 the ADF output bin the automatic document feeder ADF the 2 000 sheet side input tray tray 4 ENWW Clearing jams 241 1 9 Jam in the automatic document feeder ADF cover 1 Open the ADF cover 2 Remove any jammed media from this area Make sure that you have removed all of the pieces of torn media 3 Close the ADF cover 1 3 http www hp com go clj9500mfp 242 Chapter 9 Problem solving Rev 1 0 Clearing jams from the input tray areas Jam in tray 1 Follow these directions to clear jams in t
130. ned lint free cloth CAUTION Do not pour water directly onto the rollers Doing so might damage the MFP 8 Close the ADF cover 9 Close the delivery guide and wipe its outside surface with the cloth 6 5 8 ENWW Cleaning procedures 231 1 8 Cleaning the post charger Clean the post charger on the transfer belt if light streaks appear in halftone areas of the printed pages 1 Slide the 2 000 sheet side input tray tray 4 away from the MFP 2 Open the right upper door 3 Locate the blue handle of the post charger cleaner on the front left of the image transfer belt 2 3 1 http www hp com go clj9500mfp 232 Chapter 8 Managing and maintaining Rev 1 0 4 Gently slide the post charger cleaner to the right until it stops The spring should be compressed 5 Slide the cleaner to the left back into place 6 Repeat steps 3 and 4 to clean the post charger a second time 7 Close the upper right door If the door does not close make sure that the blue handle of the post charger cleaner is positioned at the far left of the image transfer belt 4 5 7 ENWW Cleaning procedures 233 1 8 8 Slide the 2 000 sheet side input tray tray 4 toward the MFP The two plastic hooks on the tray lock into the pedestal 8 http www hp com go clj9500mfp 234 Chapter 8 Managing and maintaining Rev 1 0 Cleaning the fuser input Occasionally toner and paper dust collects in the fu
131. new number and touch OK If PRINT has next to it the job is a private job and requires a PIN See Private jobs on page 112 To delete a stored job Jobs that are stored on the hard disk can be deleted at the MFP control panel 1 Press the MENU button 2 Touch RETRIEVE JOB ENWW Using the job storage features 115 1 5 3 Scroll to and touch USER NAME 4 Scroll to and touch your job 5 Scroll to DELETE and then touch OK If DELETE has next to it the job requires a PIN to delete See Private jobs on page 112 QuickCopy jobs The QuickCopy feature prints the requested number of copies of a job and stores a copy on the hard disk Additional copies of the job can be printed later This feature can be turned off from the printer driver The default number of different QuickCopy jobs that can be stored on the MFP is 32 At the control panel you can set a different default number See System setup submenu on page 150 Caution If the MFP needs additional space to store newer QuickCopy jobs the MFP will delete other stored QuickCopy jobs starting with the oldest job To permanently store the job and prevent the MFP from deleting it when space is needed select the Stored Job option instead of the QuickCopy option Note The MFP must have a hard disk installed in order to use this feature http www hp com go clj9500mfp 116 Chapter 5 Printing Rev 1 0 To print additional copies of a Q
132. ng If a finishing device is installed on the left side of the MFP pull it away from the MFP 3 On the left side of the MFP use the blue tab on the rear edge of the MFP to pull the filter out of the slot 2 3 1 ENWW Managing supplies 215 1 8 4 Remove the new filter from its packaging and insert the filter into the slot Note Do not print without a filter installed 5 Open the front doors 6 Grasp the clear top of the toner collection bottle and pull the bottle toward you up and out of the holder Set the bottle aside for recycling Note If toner gets on your clothes or hands wash them with cold water 4 5 6 http www hp com go clj9500mfp 216 Chapter 8 Managing and maintaining Rev 1 0 7 Rotate the blue transfer cleaner handle to the left and then down 8 Use the blue handle to pull the cleaner out of the MFP 9 Align the guide on the top of the new cleaner with the notch in the MFP Make sure that the green lever is in the up position Firmly insert the cleaner into the MFP until it clicks to a stop 7 8 9 ENWW Managing supplies 217 1 8 10 Rotate the blue transfer cleaner handle up and firmly push it to the right until it snaps into place Note If the handle does not snap into place make sure that the transfer cleaner is pushed all the way in 11 Slide the new toner collection bottle down and snap it into place against the MFP Note If the
133. ng Rev 1 0 The job prints with incorrect fonts If you are printing an EPS file try downloading the fonts that are contained in the EPS file before printing Use the HP LaserJet Utility See the User Reference Guide on the CD ROM If the document is not printing with New York Geneva or Monaco fonts go into the Page Setup dialog box and select Options to deselect the substituted fonts The job is not sent to the correct MFP For Macintosh systems Another MFP with the same or similar name might have received the print job Make sure that the MFP name matches the name selected in the Chooser For PCs Make sure that you have selected the correct MFP in the Print dialog box in your software program The job prints in Courier the MFP default font instead of the requested font The requested typeface is not available in the MFP or is not present on the disk Use a font download utility to download the font that you want Fonts downloaded to memory are lost when the MFP is turned off They are also lost if Resource Saving is not used and a personality switch is performed to print a PCL job Disk fonts are not affected by PCL jobs or by turning the MFP off Print a PS Font Page to verify that the font is available If a disk font appears to be missing it might be because a software utility was used to delete the font because the disk was reinitialized or because the disk drive is not ins
134. ng on both sides 95 bright Use for brochures catalogs business plans photographs and images HP Premium Cover Paper letter Q2413A A4 Q2414A CARDSTOCK gt 164 G M2 200 g m2 75 lb cover 100 sheets super smooth matte finish on both sides 96 bright Use for postcards and document covers HP Color Laser Paper letter HPL245R 11 x 17 tabloid HPL2417 PLAIN 90 g m2 24 lb bond 500 sheets smooth matte finish on both sides 96 bright Use for newsletters and color documents ENWW 167 1 7 HP Color Laser Paper 105 g m2 28 lb bond letter HPL285R 11 x 17 tabloid HPL2817 PLAIN 105 g m2 28 lb bond 500 sheets smooth matte finish on both sides 96 bright Use for newsletters and color documents HP Soft Gloss Laser Paper letter C4179A A4 C4179B Note HP Soft Gloss Laser Paper is designed specifically for use with the HP color LaserJet 9500 series printers and MFPs HEAVY GLOSSY 120 g m2 32 lb bond 200 sheets satin finish coating on both sides 96 bright Use for flyers handouts sales briefs proposals and color images Recommended media Recommended media Type Characteristics http www hp com go clj9500mfp 168 Chapter 7 Selecting and using media Rev 1 0 HP Soft Gloss LaserPaper 105 g m2 28 lb bond letter Q2415A 11 x 17 tabloid Q2416A A4 Q2417A A3 Q2418A GLOSSY 75 105 G M2 105 g m2 28 lb bond 500 sheets satin finish c
135. nistrators and service technicians can use to define settings see usage information and troubleshoot problems ENWW Retrieve job menu 123 1 6 Retrieve job menu Note If no private stored quick copy or proof and hold jobs are stored on the MFP hard disk or in random access memory RAM the message NO STORED JOB appears when the menu is selected 1 A list of user names appears 2 Select a user name and a list of jobs that are stored for that user appears 3 Select a job name and print or delete that job If a job requires a PIN before it can be printed or deleted appears next to the PRINT or DELETE command and a PIN must be typed 4 If you select PRINT the MFP prompts you to specify the number of copies to print 1 to 32 000 The following items are available on the Retrieve job menu Item Explanation USER 1 X1 USER 2 X2 USER 3 X3 USER 4 X4 USER 5 X5 USER 6 X6 Use this item to see the private stored quick copy and proof and hold job names for the user name that you select The X1 notation is the number of stored print jobs for that user http www hp com go clj9500mfp 124 Chapter 6 Control panel menus Rev 1 0 lt USER NAME gt ALL PRIVATE JOBS JOB 1 JOB 2 JOB 3 JOB 4 Use this item to select which print jobs to work with Select the ALL PRIVATE JOBS option to see a list of all of the print jobs for that user that require a PIN lt JOB NAME gt PRINT DELETE
136. nstalled in order to read PDF files This file format produces one e mail attachment that contains all of the scanned pages ENWW Sending documents 53 1 3 JPG Although a JPG file does not have the same quality as a PDF the recipient can view a JPG file easily using an Internet browser This file format produces one e mail attachment for each scanned page The recipient can manipulate the JPG files and import them into various programs TIFF A TIFF is a standard file format that interfaces well with many computer programs and can be manipulated by the recipient This file format produces one e mail attachment for each scanned page MTIFF A MTIFF is a multipage TIFF that saves multiple scanned pages into a single e mail attachment Note The MTIFF and PDF files might be divided into multiple e mail attachments if the network limits the file size of e mail attachments Sending a document to multiple recipients Use the following instructions to send a document to more than one recipient 1 Place a document face down on the scanner glass or in the ADF 2 Touch SEND OPTIONS 3 Touch E MAIL 4 Touch FROM and using the pop up keyboard type your e mail address 5 Touch TO and then type the e mail address of the first recipient After typing the first e mail address touch ENTER on the keyboard screen to insert a semicolon and then continue typing e mail addresses 6 To check the recipient list
137. nt cartridge when REPLACE COLOR CARTRIDGE appears on the control panel display The gauge that corresponds to the empty cartridge blinks 2 Open the front doors of the MFP and locate the blue lever that corresponds to the empty cartridge that you are replacing Turn the lever to the right 3 Pull the empty print cartridge out of the MFP Note If toner gets on your clothing wipe it off with a dry cloth and wash the clothing in cold water Hot water sets toner into fabric 1 3 2 http www hp com go clj9500mfp 194 Chapter 8 Managing and maintaining Rev 1 0 4 Remove the new cartridge from its packaging Note You do not need to remove any seals on the cartridge 5 Align the arrow label on the top of the cartridge with the arrow label above the empty slot Slide the cartridge into the slot until it clicks Note If the cartridge does not fit make sure that you are installing the correct color in the correct slot 6 Turn the blue lever to the left until it clicks into place 5 4 6 ENWW Managing supplies 195 1 8 7 Repeat steps 2 through 6 for each cartridge that needs to be replaced and then close the front doors 8 Make sure that READY appears on the control panel display and the gauge for the replaced cartridge indicates that the cartridge is new 9 Pack and seal the used cartridge in the packaging from the new cartridge For recycling information see the recycling guide
138. nto the MFP 23 Remove all of the media from the 2 000 sheet side input tray tray 4 24 Locate the three large rollers inside the opening 22 23 24 ENWW Managing supplies 211 1 8 25 Pinch the release tab on the left roller and pull the roller off of the rod Remove the roller on the right side Slide the blue cover to the left and then remove the bottom roller 26 Grasp both sides of the new bottom roller and slide it onto the rod until it clicks into place Install the roller on the right side and then install the left roller Slide the blue cover to the right 27 Replace the media in the 2 000 sheet side input tray tray 4 making sure that the guides fit snugly against the media and then slide the tray toward the MFP The two plastic hooks on the tray lock into the pedestal 25 26 27 http www hp com go clj9500mfp 212 Chapter 8 Managing and maintaining Rev 1 0 28 If NEW TRANSFER KIT appears on the control panel display use the Up arrow or the Down arrow to scroll to YES and then touch OK The kit life count is automatically reset 29 If NEW TRANSFER KIT does not appear press the MENU button to open the menus Use the Up arrow or the Down arrow to scroll to CONFIGURE DEVICE to RESETS and then to RESET SUPPLIES Scroll to NEW TRANSFER KIT and then select YES to reset the count Note If you select NO or do not make a selection the MFP remains offline until you replace the
139. nto the MFP memory and sent to an e mail address or multiple addresses as an e mail attachment Digital documents can be sent in several graphics formats such as PDF JPEG and TIFF see Changing the settings on page 52 enabling recipients to manipulate the document file in various programs to meet their specific needs Documents arrive in near original quality and then can be printed stored or forwarded The HP Digital Sender Module software offers the additional benefits of authenticating the user for security purposes and scanning to a folder ENWW Sending documents 51 1 3 Sending documents The MFP scans at a 600 pixels per inch ppi resolution The MFP scans both black and white and color originals You can place originals either on the scanner glass or in the ADF The scanner glass accommodates all sizes of media including irregular size documents books stapled documents previously folded documents and photographs You can use the default settings or change the scanning preference and file formats The following are the default settings Color PDF file requires the recipient to have an Adobe Acrobat viewer to view the e mail attachment Sending letter size originals by using the scanner glass or ADF Use the following instructions to scan and send letter size originals by using the MFP default settings 1 Place the document face down on the scanner glass Complete the following steps on the
140. nvelopes 10 mm total height standard sizes letter legal executive A3 A4 A5 11 x 17 B5 B4 JPostD 8K 16K custom sizes minimum 98 mm x 210 mm 3 9 inches x 8 25 inches maximum 306 mm x 470 mm 12 inches x 18 5 inches envelope sizes commercial 10 C5 DL Monarch B5 minimum custom size 98 mm x 210 mm 3 85 inches x 8 25 inches maximum custom size 254 mm x 330 mm 10 inches x 13 inches Note Print envelopes and labels from tray 1 only 64 to 220 g m2 17 to 58 lb bond duplex printing 64 to 200 g m2 17 to 53 lb bond Tray or bin Capacity Media Weight ENWW 175 1 7 tray 2 or tray 3 up to 500 sheets standard sizes letter letter R legal executive statement 8 5 x 13 11 x 17 A3 A4 A4 R A5 B5 B4 JPostD 8K 16K envelope 10 envelope monarch envelope C5 envelope DL envelope B5 custom 64 to 200 g m2 17 to 53 lb bond 2 000 sheet side input tray tray 4 up to 2 000 sheets standard sizes letter and A4 only 64 to 200 g m2 17 to 53 lb bond duplexer not applicable standard sizes letter legal executive A3 A4 A5 11 x 17 B4 B5 8K 16K duplexing is not supported for envelopes labels or transparencies 64 to 200 g m2 17 to 53 lb bond Tray or bin Capacity Media Weight http www hp com go clj9500mfp 176 Chapter 7 Selecting and using media Rev 1 0 3 000 sheet stacker
141. o complete 1 Press the MENU button 2 Touch FAX 3 Scroll to and touch CANCEL CURRENT TRANSMISSION Note While a fax or faxes are being deleted a Canceling fax message appears in the status bar http www hp com go clj9500mfp 74 Chapter 4 Faxing Rev 1 0 Canceling all pending faxes This feature deletes all of the outgoing faxes that are stored in memory However if a fax is in the process of being transmitted that fax is not deleted Note If any outgoing faxes are waiting in memory they are also deleted 1 Press the MENU button 2 Touch FAX 3 Scroll to and touch CANCEL ALL PENDING TRANSMISSIONS Speed dial Use speed dial to assign a speed dial name to a single number or a group of numbers You can send a fax to that number or numbers by selecting the speed dial name To create a speed dial 1 Touch the FAX option 2 Touch SPEED DIAL ENWW Speed dial 75 1 4 3 Touch the Edit tab 4 Touch the NEW SPEED DIAL option 5 Type a number by using the control panel keyboard If you want to specify more than one number touch NEXT NUMBER and then specify another number Repeat this step to define all of the numbers for the speed dial 6 Touch NAME 7 Type a name for the speed dial using the control panel keyboard 8 Touch OK Note After you have created a speed dial group you cannot add or delete individual numbers from it To delete a speed dial 1 Touch the
142. o delete See Private jobs on page 112 6 Touch YES to delete the file when DELETE FILENAME XXX appears on the control panel display http www hp com go clj9500mfp 120 Chapter 5 Printing Rev 1 0 ENWW 121 Control panel menus 6 The control panel menu layout shows the menus that everyone uses while protecting the menus that administrators use Everyone typically uses the first three menus in the list Administrators and service technicians use the other items which can be protected with a personal identification number PIN Perform most routine printing tasks from the computer by using the printer driver or the software program These settings override the MFP control panel settings See the Help files that are associated with the software If you cannot open a menu or use an item it either is not an option for the MFP or your network administrator has locked the function ACCESS DENIED MENUS LOCKED appears on the control panel See your system administrator for more information Note Driver and software commands override the MFP control panel settings At the control panel you can print a menu map that indicates the layout and current settings of the control panel menu items see Information menu on page 125 Additional menu items can appear in the control panel depending on the options that are installed in the MFP This chapter contains information about all the items and possible values that are availabl
143. o to step 5 5 Open the front doors 6 Lower the green lever 5 6 4 ENWW Clearing jams 255 1 9 7 Press down on the tab that has the white arrow 8 Hold the tab down and use the tongs found in the inside pocket of the right front door to reach into the MFP and remove jammed media Make sure that you remove any pieces of torn media 9 Raise the green lever to its original position 7 8 9 http www hp com go clj9500mfp 256 Chapter 9 Problem solving Rev 1 0 10 Close all of the doors 11 Reload the media in tray 1 12 Slide the paper guides to the appropriate size that is marked on the tray See To load media in tray 1 on page 11 11 12 10 ENWW Clearing jams 257 1 9 13 Slide the 2 000 sheet side input tray tray 4 toward the MFP The two plastic hooks on the tray lock into the pedestal 13 http www hp com go clj9500mfp 258 Chapter 9 Problem solving Rev 1 0 Clearing jams from the duplexer Jam inside the duplexer Follow these instructions to clear jams in the duplexer 1 Move the finishing device away from the MFP to gain access to the lower left door To do this stand on the left side of the MFP and pull the finishing device straight toward you 2 Open the lower left door WARNING Avoid touching the fusing area above the duplexer It can be hot 3 Remove the duplexer by pressing the green lever down and pulling the unit out unt
144. oating on both sides 96 bright Use for flyers handouts sales briefs proposals and color images HP Premium Choice LaserJet Paper letter HPU1132 11 by 17 tabloid HPU1732 A4 CHP410 A4 Asia Q2397A A3 Asia Q2396A HEAVY 106 163 G M2 120 g m2 32 lb bond 500 sheets 250 sheets for 11 x 17 matte finish on both sides 98 bright Use for proposals and charts Recommended media Recommended media Type Characteristics ENWW 169 1 7 HP Premium Choice LaserJet Paper 160 g m2 42 lb bond A4 Europe CHP413 A3 Europe CHP421 HEAVY 106 163 G M2 160 g m2 42 lb bond 250 sheets matte finish on both sides 98 bright Use for proposals and charts HP LaserJet Paper letter HPJ1124 3 hole prepunched HPJ113H legal HPJ1424 11 x 17 tabloid HPJ1724 A4 Europe CHP310 PLAIN 90 g m2 24 lb bond 500 sheets matte finish on both sides 96 bright Use for reports user manuals letterhead and correspondence HP Office Recycled Paper letter HPE1120 3 hole prepunched HPE113H legal HPE1420 PLAIN 75 g m2 20 lb bond 500 sheets matte finish on both sides contains 30 post consumer content satisfies U S Executive Order 13101 87 bright Use for training manuals and general office printing Recommended media Recommended media Type Characteristics http www hp com go clj9500mfp 170 Chapter 7 Selecting and using media Rev 1 0 HP Tough Paper
145. oblems 281 1 9 Output quality troubleshooting procedures For all output quality problems and defects perform the following procedures Replace any MFP supplies that have run out When a supply is out the REPLACE lt SUPPLY gt message appears on the control panel and the gauge shows an empty bar with a flashing outline for the supply that is out Printing stops and the REPLACE lt SUPPLY gt message appears on the control panel until the supply is replaced For more information see Solving output quality problems on page 279 Touch HELP to see step by step instructions for replacing the supply For more information about replacing supplies see Replacing the print cartridges on page 193 or Replacing the image drums on page 197 or Replacing the image transfer kit on page 203 or Replacing the image cleaning kit on page 214 or Replacing the image fuser kit on page 220 To order supplies see Ordering supplies on page 188 Print 10 more pages of your print job or of another print job The MFP can automatically compensate for a few output quality problems If these procedures do not solve the problem see Solving persistent output quality problems on page 282 http www hp com go clj9500mfp 282 Chapter 9 Problem solving Rev 1 0 Solving persistent output quality problems If you have completed all of the steps listed under Output quality troubleshooting procedures
146. offered HP LaserJet supplies return and recycling free of charge in 86 of the world market where HP LaserJet supplies are sold Postage paid and pre addressed labels are included within the instruction guide in most HP LaserJet print cartridge boxes Labels and bulk boxes are also available at www hp com recycle More than 10 million HP LaserJet print cartridges were recycled globally in 2002 through the HP Planet Partners supplies recycling program This record number represents 26 million pounds of print cartridges materials diverted from landfills Worldwide HP recycled an average of 80 of the print cartridge by weight consisting primarily of plastic and metals Plastics and metals are used to make new products such as HP products plastic trays and spools The remaining materials are disposed of in an environmentally responsible manner U S returns For a more environmentally responsible return of used cartridges and supplies HP encourages the use of bulk returns Simply bundle two or more cartridges together and use the single prepaid pre addressed UPS label that is supplied in the package For more information visit the HP LaserJet Supplies Web site at www hp com recycle ENWW Environmental product stewardship program 323 1 11 Non U S returns Non U S customers should call the local HP Sales and Service Office or visit the www hp com recycle Web site for further information regarding the availability of the HP Supplies Returns
147. ooting Pages see Print Quality Troubleshooting Pages on page 288 and follow the diagnostic procedure listed on the first page to help isolate the defect to a particular component Fingerprints and media dents Make sure to use supported media Make sure that the media you are using does not have any wrinkles or dents from handling and that the media is not contaminated with visible fingerprints or other foreign substances Calibrate the printer Print the Print Quality Troubleshooting Pages see Print Quality Troubleshooting Pages on page 288 and follow the diagnostic procedure listed on the first page to help isolate the defect to a particular component Loose toner Make sure that the operation and location requirements of the printer are met Make sure to use supported media Make sure that the media type and size for the tray are set correctly in the control panel for the media that you are using Make sure that the media is loaded correctly the size guides are touching the edges of the stack of media and the custom media lever is set appropriately Make sure that the media you are using does not have any wrinkles or dents from handling and that the media is not contaminated with visible fingerprints or other foreign substances ENWW Solving output quality problems 285 1 9 Smeared toner Make sure to use supported media Make
148. opy job start digital sending or continue a job that has been interrupted C This is the Clear button which resets the number of copies to one http www hp com go clj9500mfp 6 Chapter 1 MFP basics Rev 1 0 Interpreting control panel lights Use the following table to interpret the control panel lights NUMERIC KEYPAD Use the keypad to type numeric values for the number of copies that are required and to specify other numeric values Light State Indication Ready green Off The MFP is off offline or has experienced an error On The MFP is ready to print Blinking The MFP is going offline Features and buttons Function ENWW MFP components 7 1 1 Data green Off The MFP has no data to print On The MFP has data to print but is not ready or is offline Blinking The MFP is processing or is printing the data Attention orange Off The MFP is functioning without error On The MFP has experienced a critical error Note the error message and then turn the MFP off and on again Blinking Action is required See the control panel display Light State Indication http www hp com go clj9500mfp 8 Chapter 1 MFP basics Rev 1 0 Control panel home screen Use the following control panel elements to gain access to MFP features 1 touch this to use the copy screen 2 touch this to use the e mail screen 3 touch this to use the fax screen 2 1 3 ENWW Setting
149. order to add addresses to their private address book If authentication is not complete the addresses are added to the local address book The address book is activated by selecting the address book icon in the display dialog box When the All or Local button are selected an Edit button appears Use the Edit button to add or delete items in the address books When the Edit button is selected Address Book Add and Address Book Delete appear on the control panel display The Back button returns you to the previous screen You can send to a list of recipients by using the MFP address book feature See your system administrator for information about configuring address lists http www hp com go clj9500mfp 56 Chapter 3 Digital sending and e mail Rev 1 0 Creating a recipient list Complete these steps on the touch screen of the graphical display 1 Touch E MAIL 2 Touch TO to gain access to the keyboard screen 3 Type the first letter of the name Note The MFP starts at the beginning of the address list unless you type in the first letter of the name 4 Touch to gain access to the address book 5 Navigate in the address book using the scroll bar 6 Highlight the name to select a recipient and then touch the ADD button You can also select a distribution list by touching the ALL or LOCAL button or add a recipient from a local list by touching the LOCAL button Highlight the appropriate names and then tou
150. orientation portrait or landscape If the settings do not match complete the following steps a Touch DESCRIBE ORIGINAL to open the Original Setting screen b Make any changes that are required to describe your original Note You can also change how you are notified about the status of a fax that is if the fax was sent or if an error occurred that prevented it from being sent by touching the FAX SETTINGS option to view the notification settings and then making any appropriate changes This setting changes the notification only for the current fax c When all of the settings are complete touch OK to return to the Fax screen http www hp com go clj9500mfp 70 Chapter 4 Faxing Rev 1 0 4 Type a phone number by using the keyboard that appears on the control panel display Note If a two second pause is needed type a comma after a prefix number such as a 9 or 0 to allow the internal phone system time to reach an outside line before the remainder of the number is dialed 5 To specify additional phone numbers touch NEXT NUMBER Note To remove a number from the list scroll to and highlight the number and then touch REMOVE 6 Touch START to send the fax You can touch START on the touch screen or press the START button on the control panel Note When a fax is sent it is first copied into memory After the entire document is stored the fax is sent and is then deleted from memory Send
151. oring the print cartridges Follow these guidelines for storing the print cartridges Do not remove the print cartridge from its package until you are ready to use it Store the cartridge in a horizontal position Store the cartridge in a location with a temperature range of 0 C to 35 C 32 F to 95 F and a relative humidity range of 35 to 85 http www hp com go clj9500mfp 190 Chapter 8 Managing and maintaining Rev 1 0 Storing the image drums Follow these guidelines for storing the image drums Do not remove the drum from its package until you are ready to use it Caution To prevent damage to the image drum do not expose it to light for more than a few minutes Store the drum in a horizontal position Store the drum in a dark dry location with a temperature range of 0 C to 35 C 32 F to 95 F and a relative humidity range of 35 to 85 Avoid exposing the drum to magnetic sources Storing the image transfer kit Do not remove the image transfer kit from its package until you are ready to use it Touching the belt can degrade print quality Store the kit in a cool dry location Sudden changes in temperature and humidity can cause condensation to form on the belt which degrades print quality Store the kit in a horizontal position ENWW Managing supplies 191 1 8 Replacing and recycling the supplies The following sections contain information
152. ound volume settings Problem Cause Solution Incoming fax calls are not being answered by the fax no fax detected The rings to answer setting might not be set correctly Check the rings to answer setting See chapter 4 of the User Reference Guide on the CD ROM for more information Problem Cause Recommended action ENWW Receiving fax problems 97 1 4 Incoming fax calls are not being answered by the fax no fax detected continued The phone cord might not be connected correctly or the phone cord is not working See Connecting the fax to a phone line on page 60 to check the installation Make sure that you are using the phone cord that came with the fax The phone line might not be working Disconnect the fax from the phone jack on the wall and connect a phone Try to make a phone call to verify that the phone line is working A voice messaging service might be interfering with the fax s ability to answer calls Take one of the following actions Discontinue the messaging service Get a phone line that you can dedicate to fax calls Decrease the rings to answer for the fax to a number less than the rings to answer for the voice mail see chapter 4 of the User Reference Guide on the CD ROM for more information Problem Cause Solution http www hp com go clj9500mfp 98 Chapter 4 Faxing Rev 1 0 Faxes are transmitting or being received very slowly You might be sending or rece
153. pacity Media Weight http www hp com go clj9500mfp 178 Chapter 7 Selecting and using media Rev 1 0 multifunction finsiher up to 1 000 sheets stacked up to 50 sheet stapled standard sizes for face down bin letter legal executive A3 A4 A5 11 x 17 B5 B4 8K 16K standard sizes for face up bin letter letter R legal executive statement 8 5 x 13 11 x 17 A3 A4 A4 R A5 B5 B4 JPostD 8K 16K envelope 10 envelope monarch envelope C5 envelope DL envelope B5 custom custom sizes face up long edge between 210 mm and 470 mm 8 25 inches and 18 5 inches short edge between 98 mm and 306 mm 3 9 inches and 12 inches 64 to 200 g m2 17 to 53 lb bond in face down bin 64 to 220 g m2 17 to 58 lb bond in face up bin Tray or bin Capacity Media Weight ENWW 179 1 7 8 bin mailbox up to 2 000 sheets stacked up to 250 sheets per bin standard sizes for face down bin letter legal executive A3 A4 A5 B5 B4 ledger standard sizes for face up bin letter letter R legal executive statement 8 5 x 13 11 x 17 A3 A4 A4 R A5 B5 B4 JPostD 8K 16K envelope 10 envelope monarch envelope C5 envelope DL envelope B5 custom custom sizes face up minimum 98 mm x 210 mm 3 9 inches x 8 25 inches maximum 305 mm x 470 mm 12 inches x 18 5 inches 64 to 135 g m2 17 to 36 lb bond in face down bin
154. pying 2 This MFP functions as a standalone walk up color or black and white copier you do not have to have software installed or have your computer turned on to make copies You can easily adjust copy settings at the control panel Originals can be copied using either the ADF or the scanner glass The MFP can process copying printing and digital sending jobs simultaneously This chapter provides information about how to make black and white or color copies and how to change copy settings It is helpful to review the section about control panel operation before using the MFP copying functions See Control panel on page 4 in chapter 1 http www hp com go clj9500mfp 32 Chapter 2 Copying Rev 1 0 Copy screen layout The following figure and table provide information about features and buttons on the copy screen ENWW Copy screen layout 33 1 2 Features and buttons Function Help Provides access to What is this Help or Show me How READY Indicates that the MFP is ready to copy Additional status messages might appear on this line DESCRIBE ORIGINAL Allows you to select size type orientation image content and additional features of the original copy COLOR COPIES Allows you to select color copies BLACK COPIES Allows you to select black and white copies Reduce Enlarge Reduces or enlarges the size of the copy Light Dark Increases or decreases the brightness of the copy ht
155. r After the message appears about 2 400 pages can still be printed at 5 coverage CONTINUE The MFP continues to print while the CARTRIDGE LOW message appears STOP The MFP goes offline and wait for further action COLOR SUPPLY OUT STOP AUTOCONTINUE BLACK Use this item to set the MFP behavior when a color supply runs out Item Values Explanation ENWW Configure device menu 157 1 6 JAM RECOVERY AUTO OFF ON Use this item to determine how the MFP functions when a jam occurs AUTO The MFP automatically selects the best mode for jam recovery usually ON This is the default setting ON The MFP automatically reprints pages after a jam is cleared OFF The MFP does not reprint pages following a jam Printing performance might increase with this setting Item Values Explanation http www hp com go clj9500mfp 158 Chapter 6 Control panel menus Rev 1 0 LANGUAGE ENGLISH CZECH DANISH DUTCH FINNISH FRENCH GERMAN HUNGARIAN ITALIAN NORWEGIAN POLISH PORTUGUESE RUSSIAN SPANISH SWEDISH TURKISH The available values include all languages in the list and all supported languages appear Scroll through the language values until the language that you want appears Touch the language that you want Item Values Explanation ENWW 159 Selecting and using media 7 Two conditions are necessary for the MFP to produce the best possible print quality using good quality media that the MFP
156. r to protect indoor air quality See Image transfer kit on page 202 for replacement intervals Power consumption Power usage drops significantly while in Sleep mode which save natural resources and saves money without affecting the high performance of this product This product qualifies for ENERGY STAR version 1 0 which is a voluntary program to encourage the development of energy efficient office products Paper use This MFP s automatic duplex feature two sided printing and N up printing multiple pages per sheet capabilities can reduce paper usage and the resulting demands on natural resources Plastics Plastic parts that weigh more than 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of the MFP s life http www hp com go clj9500mfp 322 Chapter 11 Specifications and regulatory information Rev 1 0 HP LaserJet Printing Supplies In many countries regions this product s printing supplies for example print cartridges and image drums can be returned to HP through the HP Printing Supplies Returns and Recycling Program An easy to use and free takeback program is available in more than 30 countries regions Multilingual program information and instructions are included in every new HP LaserJet print cartridge and supplies package HP LaserJet Printing Supplies Returns and Recycling Program information Since 1992 HP has
157. ray 1 1 Remove all of the media that is loaded in tray 1 2 If the jammed media is visible pull it up and out of the MFP Make sure that you have removed any pieces of torn media 3 Open and close the upper right door to reset the MFP 1 2 3 ENWW Clearing jams 243 1 9 4 Load media in tray 1 5 Slide the paper guides to the appropriate size that is marked on the tray See To load media in tray 1 on page 11 If problems occur while feeding media from tray 1 make sure that the media is within the supported specifications that the media is in good condition and that it is loaded correctly in the tray If the problem persists try feeding the media from tray 2 or tray 3 4 5 http www hp com go clj9500mfp 244 Chapter 9 Problem solving Rev 1 0 Jam in tray 2 or tray 3 Follow these directions to clear jams in tray 2 or tray 3 1 Open the tray until it stops If you hear the sound of media tearing stop and look for the jammed media Make sure to check the upper right side of the cavity behind the tray To minimize tearing remove the jammed media by pulling it to the left 2 Remove any other jammed media from this area by pulling the media to the left Make sure that you have removed all of the pieces of torn media 3 Slide the 2 000 sheet side input tray tray 4 away from the MFP 1 2 3 ENWW Clearing jams 245 1 9 4 Open the upper right door 5 If the ja
158. rmation Sheet can be obtained by calling the U S HP FIRST Fax Information Retrieval Support Technology at 1 800 333 1917 International customers should see the front of this manual for appropriate phone numbers and information http www hp com go clj9500mfp 336 Chapter 11 Specifications and regulatory information Rev 1 0 C8549 90902 C8549 90902 C8549 90902 http www hp com 2004 Hewlett Packard Development Company L P
159. round Removal If you are copying a document that is printed on colored paper or the original is thin and makes the backside image show through you can enhance your copy quality by removing the background Adjust the amount of background removal by touching the arrows on the Background Removal Control The slider moves to the lighter or darker area of the Background Removal Control bar for increased or decreased background removal Sharpness The Sharpness Control specifies the sharpness setting that the scanner uses when the MFP scans your original Sharpness enhances the edges of the original so that faint or fine text and graphics are reproduced more sharply Adjust the amount of sharpness by touching the arrows on the Sharpness Control bar ENWW Setting copy defaults 47 1 2 Setting copy defaults The defaults for several copy settings can be controlled by the administrator To set or change the following copy defaults perform the following steps 1 Touch MENU 2 Touch CONFIGURE DEVICE 3 Touch COPYING 4 Select the copy setting that you want to change Copy setting Description COLOR MODE Sets the MFP to default to color or black and white copies NUMBER OF SIDES The copy can have one side simplex or two sides duplex printed on each page COLLATE If collate is OFF each page is copied separately If collate is ON the document is collated COPIES Indicates the number of copies that will be produced
160. ry which can snag on parts inside the MFP 3 Rotate the blue dial up until it clicks and the image drum door unlatches 2 3 1 http www hp com go clj9500mfp 198 Chapter 8 Managing and maintaining Rev 1 0 4 Open the door completely 5 Pull the used drum partially out of the MFP Grasp the blue handle on top of the drum and then remove the drum Note If toner gets on your clothes or your hands wash them with cold water 6 Remove the new drum from its packaging and save the packaging CAUTION Do not yet remove the protective slide cover on the underside of the drum unit and do not touch the green component inside the cartridge 4 5 6 ENWW Managing supplies 199 1 8 7 Place the drum on a level surface Pull the orange ring on the end to remove the seal 1 Pull the orange strip on top to remove the protective sheet 2 Pull the two orange rings on the side 3 Note Do not shake the drum 8 Make sure that the four blue levers above the door are in the horizontal position Align the new drum with the empty slot arrow end first Rest the end of the drum flat on the door 9 Hold the gray protective cover in place with one hand and slide the drum into the MFP with the palm of your other hand Note If the drum does not fit into the slot make sure that you are installing the correct color in the correct slot 7 8 9 http www hp com go clj9500mfp 200 Chap
161. s area 6 Close all of the open doors Push the finishing device back into place Note Any time a jam occurs in the fuser area including the lower left door area the MFP automatically sends a cleaning page through the paper path to remove loose toner 5 6 4 http www hp com go clj9500mfp 266 Chapter 9 Problem solving Rev 1 0 Jam in the stacker or stapler stacker 1 If the jam extends into the output bins slowly and carefully pull the media straight out of the MFP so that it does not tear 2 Move the finishing device away from the MFP To do this stand on the left side of the MFP and pull the finishing device straight toward you 3 Remove any jammed media from this area 4 On the stacker lift the wire on bin 2 of the device and carefully pull out any media from this area If you have a stapler stacker carefully pull out any media that might be protruding from the accumulator area Note Only the stacker has the wire on bin 2 Make sure that you have removed all of the sheets of media from the paper path more than one sheet of media might be jammed in the paper path 2 4 1 ENWW Clearing jams 267 1 9 4 5 Locate the green handle in the flipper area and lift the handle 6 Carefully pull out any media from the flipper area WARNING Avoid touching the flipper area It can be hot 7 Locate the green handle in the paper path module and then pull down on the handle
162. s menu 63 Setting or verifying the date and time 64 Setting or verifying the location 64 Setting or verifying the fax header 65 Fax feature screen 67 Status message bar 67 ENWW 7 1 Sending faxes 68 Sending a fax by typing the number manually 69 Sending a fax by using speed dial 70 Sending a fax by using phone book numbers 71 Canceling a fax
163. s not used by any other devices This line should be an analog line because the fax will not function correctly when it is connected to some digital PBX systems If you are unsure about what type of line you have contact your telecom provider Note Use the phone cord that comes with the fax to make sure that the fax functions correctly Follow these instructions to connect the fax to a phone jack 1 Locate the phone cord that is included with the fax kit Plug one end of the cord into the fax phone jack The fax phone jack is located on the back of the MFP on the formatter plate next to the other connectors Make sure that the cord is plugged into the fax phone jack completely and securely ENWW Verifying the fax operation 61 1 4 2 Plug the other end of the phone cord completely into the phone jack on the wall to finish the installation Note The fax function for the HP Color LaserJet 9500mfp will not function until the required items are entered into the appropriate menus on the control panel See Establishing the required fax settings on page 62 Verifying the fax operation Verify that the MFP fax is functioning by checking the MFP control panel display The fax option should appear on the screen However until the required settings are established the option is gray and the text Not Configured appears across it To use the analog fax see Establishing the required fax settings on page 62 http www hp
164. second tray extension out until it stops 10 Load orient media according to size and finishing options For single sided printing on preprinted paper load the side to be printed on face up For double sided printing duplexing on preprinted paper load the first side to be printed on face down CAUTION To avoid jams print sheets of labels one sheet at a time 11 Adjust the paper guides so they lightly touch the paper stack but do not bend the paper Make sure the paper fits under the tabs on the guides and not above the load level indicators 12 Look at the control panel display within a few seconds of loading the paper The tray configuration is displayed Remove and reload the media if the time has already elapsed 13 Touch EXIT to exit the menus The tray is ready to use 8 9 10 ENWW Loading input trays 15 1 1 Loading tray 2 and tray 3 Tray 2 and tray 3 hold up to 500 sheets of standard media To load detectable standard size media in tray 2 and tray 3 Use this procedure to load detectable standard size media in the tray The following are the detectable sizes which are marked inside the tray A4 Letter A3 Legal Executive 11 x 17 B4 B5 A4 R and Letter R CAUTION To avoid a jam never add or remove media from a tray while printing from that tray 1 Pull the tray open until it stops 2 Adjust the left Y media guide by pressing the tab on the guide and set the guide to the
165. ser input and can affect print quality Use the following procedure to clean the fuser input 1 Open the front doors of the MFP and then swing the large green lever down 2 On the front side of the MFP locate the blue transfer roller handle beneath the large green lever Grasp the handle and pull the roller out of the MFP Set the roller on a clean flat surface CAUTION Do not touch the black foam roller and be careful not to scratch the underside of the image transfer belt as you remove the roller from the MFP 3 Remove the green tongs and blue brush that are mounted on the inside of the right front door 1 2 3 ENWW Cleaning procedures 235 1 8 4 Slide the open end of the brush onto the tongs until it snaps into place 5 Hold the tongs so that the brush is at a 45 angle and align the brush with the transfer roller slot Insert the brush into the slot 6 Slide the brush into the transfer roller slot until it stops and then slide the brush toward you until the brush is almost out of the transfer roller slot CAUTION Do not pull up or sideways on the brush Push and pull the brush straight in and out of the MFP 7 Repeat step 6 three times and then remove the brush from the MFP 4 5 6 http www hp com go clj9500mfp 236 Chapter 8 Managing and maintaining Rev 1 0 8 Remove the brush from the tongs by raising the snap on the back of the brush and pulling the brush away from t
166. solution Use this setting to establish the resolution for outgoing fax transmissions The sending fax determines the maximum resolution that the receiving fax supports and then uses a resolution that is defined by a combination of this setting and the information about the receiving fax Note If the fax is wider than 8 5 inches the fax will automatically select fine or standard resolution in order to reduce the transmission time http www hp com go clj9500mfp 82 Chapter 4 Faxing Rev 1 0 To set the outgoing fax resolution 1 Press the MENU button 2 Touch FAX 3 Scroll to and touch FAX SEND 4 Scroll to and touch DEFAULT RESOLUTION 5 Touch STANDARD 200 x 100 dpi FINE 200 x 200 dpi default or SUPERFINE 300 x 300 dpi to select the resolution Note The higher the resolution the longer the transmission time that is required ENWW Setting dialing and detection options 83 1 4 Setting dialing and detection options Use the following procedures to set a dialing prefix redial options or tone detection Setting a dialing prefix Use the dialing prefix setting to specify a prefix number such as a 9 to gain access to an outside line that is automatically added to all phone numbers when they are dialed To set a dialing prefix Note You might need a pause between the prefix and the phone number To insert a two second pause type a comma 1 Press the MENU button 2 Touch
167. t of toner Any faxes that are received are stored in memory and are printed when the toner is replaced Problem Cause Solution http www hp com go clj9500mfp 100 Chapter 4 Faxing Rev 1 0 Sending fax problems Use this table to solve problems that might occur when sending faxes Problem Cause Solution Faxes stop during sending The fax machine that you are sending to might be malfunctioning Try sending to another fax machine Your phone line might not be working Disconnect the fax from the phone jack on the wall and connect a phone Try to make a phone call to verify that the phone line is working ENWW Sending fax problems 101 1 4 The MFP is receiving faxes but is not sending them If the fax is on a PBX system the PBX system might be generating a dial tone that the fax cannot detect Disable the detect dial tone setting see Setting the paper tray on page 85 The phone connection might be poor Try again later The fax machine that you are sending to might be malfunctioning Try sending to another fax machine Your phone line might not be working Disconnect the fax from the phone jack on the wall and connect a phone Try to make a phone call to verify that the phone line is working Outgoing fax calls dial repeatedly The fax automatically redials a fax number if the Redial On Busy option is set to ON or if the Redial On No Answer is set to ON This is normal operation I
168. t touch the shiny black surface of the new transfer belt 9 Grasp both sides of the belt and align the blue arrows on the belt with the blue arrows inside the MFP Insert the belt halfway into the MFP 7 8 9 http www hp com go clj9500mfp 206 Chapter 8 Managing and maintaining Rev 1 0 10 Move one hand to the front center of the belt and then slide the belt completely into the MFP Close the right door Note If the right door does not close make sure that the transfer belt is pushed completely into the MFP 11 On the front side of the MFP locate the blue transfer roller handle beneath the large green lever Grasp the handle and pull the used roller out of the MFP 12 Unpack the new roller and set it on a clean flat surface Carefully remove the protective sheet CAUTION Do not touch the black foam roller and be careful not to scratch the underside of the belt as you insert the roller into the MFP 10 11 12 ENWW Managing supplies 207 1 8 13 Using one hand to support the underside of the roller turn the roller to a 45 angle and align the roller with the slot Slide the roller into the slot until it stops completely 14 Swing the green lever up Close all of the doors Note If the lever does not move freely make sure that the transfer roller and the transfer belt are pushed into the MFP completely 15 On the right side of the MFP pull the blue tab to remove the old f
169. talled correctly Print a configuration page to verify that the disk drive is installed and is functioning correctly Print a Disk Directory to help identify the available fonts Situation Solution ENWW Solving MFP problems 301 1 9 The job prints on the wrong side of the media Make sure that you have loaded the media correctly If you are printing one sided copies load media into tray 1 with the side to be printed facing up Load media in tray 2 tray 3 and the 2 000 sheet side input tray tray 4 with the side to be printed facing down The MFP prints only part of a page or document The connection has been broken during transmission If you move the portable device during transmission the connection can be broken IRDA compliant devices are designed to recover from temporary connection interruptions You have up to 40 seconds to re establish the connection depending on the portable device being used You might need to add more MFP memory The MFP prints the wrong fonts or formats The font is not present in the MFP and must be downloaded in your software program or the proper font DIMM must be installed Check your program to make sure that the correct printer driver has been installed and configured To verify that the font you want is available print a PS or PCL font list see Information menu on page 125 Your software program selected a substitute font for one t
170. ter 8 Managing and maintaining Rev 1 0 10 Repeat steps 5 through 9 for each cartridge that needs to be replaced Close the image drum door pressing the tabs at the top of the door until they click into place 11 Rotate the blue dial down until it stops 12 Swing the large green lever up Close the front doors 10 11 12 ENWW Managing supplies 201 1 8 13 READY appears on the control panel display and the gauge for the replaced image drum indicates that the drum is new 14 Pack and seal the used drum and the protective slide in the packaging from the new drum For recycling information see the recycling guide that is included with the new drum 13 14 http www hp com go clj9500mfp 202 Chapter 8 Managing and maintaining Rev 1 0 Image transfer kit The image transfer kit contains the following parts the transfer roller the transfer belt one filter one toner wipe two small tray rollers and seven large tray rollers The image transfer kit should be replaced after every 200 000 pages of printing When the counter reaches 200 000 pages the MFP stops printing until the kit is replaced and the count is reset at the control panel Hewlett Packard Company recommends that you place an order for a replacement image transfer kit when the ORDER TRANSFER KIT message first appears on the control panel display The part number for the image transfer kit for the HP Color LaserJet 9500mfp is C8555A
171. ter 9 Problem solving Rev 1 0 The 2 000 sheet side input tray tray 4 does not work Make sure that the power cord is firmly plugged in to both the MFP and the power receptacle Remove and reconnect the power cord If the problem persists you might need to replace the cable that connects the tray to the MFP See The MFP does not print from tray 2 tray 3 or the 2 000 sheet side input tray tray 4 The MFP will not start Make sure that your MFP power cord is plugged into an outlet that supplies the correct amount of voltage If a 110V MFP is plugged into a 220V outlet you might need to replace the power supply Contact an HP authorized service or support provider See Information from the MFP on page 310 or www hp com clj9500mfp Situation Solution ENWW Solving MFP problems 293 1 9 Media handling issues Situation Solution Duplexer jams occur repeatedly Make sure that you are using the supported media weights and sizes Remove the duplexer and make sure that no media remains in the MFP Stapler jams occur repeatedly Make sure that the job to be stapled is less than 5 mm 0 2 inch thick The stapler might contain some trapped staple wires that are obstructing the magazine Remove any loose staples and media particles from the inside of the stapler see chapter 10 of the User Reference Guide on the CD ROM for more information http www hp com go clj9500
172. that is included with the new cartridge 9 7 8 http www hp com go clj9500mfp 196 Chapter 8 Managing and maintaining Rev 1 0 Using the image drums Each color image drum prints approximately 40 000 pages of letter size or A4 size media When you use a new HP image drum you can obtain the following types of supply information throughout its life amount of image drum life remaining estimated number of pages remaining number of pages printed other supply information Authentic HP image drums for the HP Color LaserJet 9500mfp have the following part numbers Hewlett Packard Company recommends that you place an order for a replacement image drum when the ORDER lt COLOR gt DRUM message first appears on the control panel To order image drums see Ordering supplies on page 188 Image drum Part number Black C8560A Cyan C8561A Yellow C8562A Magenta C8563A ENWW Managing supplies 197 1 8 Replacing the image drums There are four color image drums yellow magenta cyan and black Use this procedure to install the drums This example shows the yellow drum being replaced 1 Replace the image drum when REPLACE lt COLOR gt DRUM appears on the control panel display The gauge that corresponds to the used drum blinks 2 Open the front doors of the MFP and swing the large green lever down Note Before beginning this procedure you might want to remove your jewel
173. that the MFP and device are set up on an uneven floor Use the blue levelers above the wheels of the finishing device to level the finishing device See the installation guide for the finishing device for more information http www hp com go clj9500mfp 276 Chapter 9 Problem solving Rev 1 0 Note If jams persist in tray 1 try feeding the media through tray 2 or tray 3 Some media like envelopes can only be fed from tray 1 If jams continue contact HP customer support See Appendix B of the User Reference Guide that came on the CD ROM or go to www hp com go clj9500mfp Repeated jam problems in the ADF 1 Make sure that fewer than 30 sheets are loaded into the ADF 2 Make sure that the original copies are in good condition 3 Make sure that the original copies are loaded correctly into the ADF and that the size guides are set correctly 4 Use the scanner glass to copy Situation Solution ENWW Understanding MFP messages 277 1 9 Understanding MFP messages Messages appear on the MFP control panel display to relay the normal status of the MFP such as PROCESSING JOB or to alert you to an error condition such as CLOSE FRONT DOOR that needs attention See the User Reference Guide on the CD ROM for a complete list of error messages a description or solution or each message and the recommended action Extensive help is available at the MFP control panel when you touch Note Some MFP messages are
174. that you set Make sure to set the media size and type at the MFP s control panel and in the printer driver For information about using the printer driver see chapter 1 of the User Reference Guide on the CD ROM http www hp com go clj9500mfp 162 Chapter 7 Selecting and using media Rev 1 0 Standard media size Standard media sizes are the sizes marked in the input trays or listed in the PAPER HANDLING menu on the control panel Standard sizes are also the options you can select when setting media size at the control panel or in the printer driver Media sizes that are not marked on the input trays or listed in the PAPER HANDLING menu are considered custom sizes The following are the standard media sizes Note Tray 2 and tray 3 When using standard size media in these trays make sure that the custom standard switch in the tray is set to Standard For all others set the switch to Custom letter A4 R JIS B5 letter R A3 JPostD 11 x 17 A5 Monarch envelope tray 1 only executive B4 C5 envelope tray 1 only legal JIS B4 DL envelope tray 1 only A4 B5 commercial 10 envelope tray 1 only statement RA3 B5 envelope tray 1 only 8 5 x 13 8K 12 x 18 16K ENWW 163 1 7 Custom media size Custom media sizes are sizes that do not conform to those that are marked in
175. the MFP defaults 9 1 1 Setting the MFP defaults Certain printing features and hardware such as the duplex printing accessory or a finishing device must be configured through the printing system software Setting the MFP device defaults You can create default MFP device settings for several printing copying faxing e mail and network features To set device defaults at the control panel 1 Press the MENU button 2 Scroll to and touch CONFIGURE DEVICE 3 Scroll to and touch the configuration item that you want These items include the following copying enhancement sending printing system setup http www hp com go clj9500mfp 10 Chapter 1 MFP basics Rev 1 0 Loading input trays This section contains information about loading standard and custom size media into tray 1 tray 2 tray 3 and the 2 000 sheet side input tray tray 4 Caution To avoid a jam never add or remove paper from tray 1 or open tray 2 tray 3 or the 2 000 sheet side input tray tray 4 while printing or copying from that tray To avoid damaging the MFP print labels and envelopes only from tray 1 Send labels and envelopes to the face up bin Print on only one side of labels and envelopes ENWW Loading input trays 11 1 1 To load media in tray 1 Tray 1 is a multipurpose tray that holds a stack of media up to 5 mm 0 2 inch in height which equals approximately 100 sheets of 75 g m
176. the number by using speed dial Specify the number by using the phone book available only if the HP MFP Digital Sending Software Configuration Utility is installed and the phone book has been populated Note For online information about sending a fax touch on the screen to open the Help menu and then touch SEND A FAX under the list of help topics When using the numeric keypad to type a phone number include any pauses or other numbers such as area codes access codes for numbers outside a PBX system usually a 9 or 0 or a long distance prefix A two second pause can be included by typing a comma If the fax prefix setting is set to automatically include the dialing prefix you do not need to type it Note Faxes that fail because the number was busy or the receiving fax did not answer for example are deleted from memory Sending a fax by typing the number manually Use the following procedure to send a fax by typing the number ENWW Sending faxes 69 1 4 1 Place the document in the ADF or on the scanner glass 2 On the control panel display touch the FAX option You might be prompted to type a user name and password 3 Touch SETTINGS Verify that the Describe Original settings are appropriate for your original The following settings are available page size such as letter or A4 1 sided or 2 sided printing page content text mixed text and graphics or graphics and photos
177. these directions to clear jams from behind the upper right door 1 Remove all of the media that is loaded in tray 1 2 Slide the 2 000 sheet side input tray tray 4 away from the MFP 3 Open the upper right door 1 2 3 ENWW Clearing jams 251 1 9 4 If the jammed media is visible pull it up and out of the MFP Make sure that you have removed any pieces of torn media 5 Close the upper right door 6 Reload the media in tray 1 4 5 6 http www hp com go clj9500mfp 252 Chapter 9 Problem solving Rev 1 0 7 Slide the paper guides to the appropriate size that is marked on the tray See To load media in tray 1 on page 11 8 Slide the 2 000 sheet side input tray tray 4 toward the MFP The two plastic hooks on the tray lock into the pedestal 8 7 ENWW Clearing jams 253 1 9 Jam at the upper right door or the front doors Follow these directions to clear jams at the upper right door or in the front door area 1 Remove all of the media that is loaded in tray 1 2 Slide the 2 000 sheet side input tray tray 4 away from the MFP 3 Open the upper right door 1 2 3 http www hp com go clj9500mfp 254 Chapter 9 Problem solving Rev 1 0 4 If the jammed media is visible pull it up and out of the MFP Make sure that you remove any pieces of torn media and then go to step 9 If the jammed media is not visible leave the upper right door open and g
178. touch screen of the graphical display 2 Touch SEND OPTIONS The Send Options options replaces the Copy Settings options The Reduce Enlarge selection disappears because that option does not apply to sending 3 If requested type your name and password 4 Touch E MAIL http www hp com go clj9500mfp 52 Chapter 3 Digital sending and e mail Rev 1 0 5 Touch FROM and using the pop up keyboard type your e mail address Note Touch to delete any incorrect keystrokes 6 Touch TO and then type the recipient e mail address 7 Touch CC and then type the e mail address of any copy recipients if necessary If you want to send a blind copy to an e mail address touch BCC and type the address of the recipient 8 Touch SUBJECT and then type the subject of your e mail 9 Change any appropriate settings see Changing the settings on page 52 by touching SETTINGS Touch OK 10 Press START The PROCESSING DIGITAL SEND JOB message appears on the control panel status bar Changing the settings Before you send a document you can change the following settings Scan Preferences Select Black and White or Color File Type Select PDF TIFF MTIFF or JPG Files can be transmitted to an e mail address in any of these file formats PDF The PDF file format is the default setting and it offers the best overall text and graphics quality However the recipient must have an Adobe Acrobat viewer i
179. tp www hp com go clj9500mfp 34 Chapter 2 Copying Rev 1 0 COPY SETTINGS Displays settings that describe the output features of the document such as paper size simplex duplex and stapling START Starts copying the document BACK Moves back one screen on the control panel display CANCEL Each lower level screen any screen below the main screen on the touch screen includes a CANCEL option Touching CANCEL negates any changes that you made and takes you back to the previous screen OK Each lower level screen on the touch screen includes an OK option Touching OK accepts any changes that you made and takes you to the next screen Features and buttons Function ENWW Copying instructions 35 1 2 Copying instructions For standard size media the size of the original is automatically detected when the document is placed on the scanner glass or in the ADF and the appropriate size of media is used for the copy You can override the auto detect feature by specifying the required input DESCRIBE ORIGINAL and output COPY SETTINGS at the control panel Note Use the scanner glass to copy small lightweight less than 46 g m2 or 12 lb or irregularly sized originals such as receipts newspaper clippings photographs or old delicate valuable or worn documents The scanner glass is also used to copy books magazines and manuals Use the ADF to make as many as 999 copies of a document The ADF can be loaded wit
180. trafine 200 x 400 receive only Ultrafine 400 x 400 receive only ENWW Customizing tray 1 operation 109 Printing 5 Customizing tray 1 operation This chapter contains information about printing tasks that are performed at the MFP s control panel See the User Reference Guide on the CD ROM for information about the printer drivers and printing software programs Customize tray 1 to fit your printing needs by selecting one of these options Any time the tray has media loaded in it If TRAY 1 SIZE ANY SIZE and TRAY 1 TYPE ANY TYPE formerly known as First mode the printer prints from tray 1 regardless of the media size or type that is set in the software program Print speed might be slower than normal if the tray is configured for a specific paper size Only when the type of paper loaded in tray 1 is specifically requested If TRAY 1 SIZE a size other than ANY SIZE or TRAY 1 TYPE a type other than ANY TYPE formerly known as Cassette mode the printer prints from tray 1 only if the specified size or type of media in tray 1 is set in the software program Printing from tray 1 when the loaded paper is requested When TRAY 1 SIZE any size except ANY SIZE and TRAY 1 TYPE anything except ANY TYPE the printer treats tray 1 like tray 2 tray 3 or the 2 000 sheet side input tray tray 4 Instead of looking for media in tray 1 first the printer pulls paper starting with the tray that matches the type or size setting that is sele
181. tray 1 1 Press the MENU button 2 Touch PAPER HANDLING 3 Touch TRAY 1 SIZE 4 Touch the paper size that is loaded 5 Touch OK to exit the menus http www hp com go clj9500mfp 28 Chapter 1 MFP basics Rev 1 0 To set a standard size for tray 2 tray 3 and the 2 000 sheet side input tray tray 4 The MFP automatically detects the size that is loaded so you do not need to set the size manually To set or change a custom size for tray 2 and tray 3 1 Make sure that the switch inside the tray that you want to configure is in the Custom position 2 A message on the control panel prompts you to specify the paper size 3 Touch the appropriate unit of measure MILLIMETERS or INCHES The default is MILLIMETERS because the marks on the tray guides are in millimeters 4 Use the numeric keypad to specify the tray X front to back dimension 5 Use the numeric keypad to specify the tray Y left to right dimension 6 Touch EXIT to exit the menus ENWW Loading input trays 29 1 1 To set or change a media type for any tray 1 Determine the correct media type selection for your media 2 Press the MENU button 3 Touch PAPER HANDLING 4 Touch TRAY X TYPE 5 Touch the appropriate type setting for the media that you are using Note The default media type is plain 6 Touch EXIT to exit the menu http www hp com go clj9500mfp 30 Chapter 1 MFP basics Rev 1 0 ENWW 31 Co
182. tting is 1 http www hp com go clj9500mfp 142 Chapter 6 Control panel menus Rev 1 0 DEFAULT PAPER SIZE LETTER LETTER ROTATED LEGAL EXECUTIVE STATEMENT 8 5X13 11X17 12X18 A3 A4 A4 ROTATED A5 RA3 B5 JIS B4 JIS EXECUTIVE JIS DPOSTCARD JIS 8K 16K ENVELOPE 10 ENVELOPE MONARCH ENVELOPE C5 ENVELOPE DL ENVELOPE B5 CUSTOM Use this item to set the default size for which media and envelopes to print on if no size is selected for the print job The item name changes from media to envelope as you scroll through the available sizes Note This value is used only if no paper size was sent with the job Item Values Explanation ENWW Configure device menu 143 1 6 DEFAULT CUSTOM PAPER SIZE UNIT OF MEASURE X DIMENSION Y DIMENSION Use this item to set a custom media size for any of the installed trays Substitute the tray number for lt N gt This menu only appears when the paper size switch on the selected tray is in the custom position The user selects the X and Y dimensions of the custom media size using the ruler labels in the trays PAPER DESTINATION UPPER BIN LOWER BIN BIN 1 BIN 2 BIN 3 BIN 4 BIN 5 BIN 6 BIN 7 BIN 8 BOOKLET BIN Use this item to set the output destination Only the installed bins appear on the menu and the value depends on the finishing device that is installed Item Values Explanation http www hp com go clj9500mfp 144 Chapter 6 Control pan
183. ttings Use the following procedures when you want to establish fax settings in addition to those that are required for fax functionality Note Depending on the capabilities of and settings that you have established for your fax method some of these options might not be available or configurable http www hp com go clj9500mfp 80 Chapter 4 Faxing Rev 1 0 The following bulleted fax settings are not described in this manual but are described in the User Reference Guide on the CD ROM Setting error correction mode Setting JBIG compression mode Setting the overlay header Setting dialing mode Setting redial interval Setting dial tone detection Stamp received faxes Setting the fit to page option Setting the modem volume Use the following procedure to set the modem volume To set the modem volume 1 Press the MENU button 2 Touch FAX 3 Scroll to and touch FAX SETUP OPTIONAL 4 Scroll to and touch MODEM VOLUME 5 Scroll to and touch OFF MEDIUM default or LOUD ENWW Establishing optional fax settings 81 1 4 Setting the ringer volume Use the following procedure to set the ringer volume for the local fax To set the ringer volume 1 Press the MENU button 2 Touch FAX 3 Scroll to and touch FAX SETUP OPTIONAL 4 Scroll to and touch RINGER VOLUME 5 Scroll to and touch OFF MEDIUM default or LOUD Setting outgoing fax re
184. uickCopy job This section describes how to print additional copies of a job that is stored on the hard disk at the control panel 1 Press the MENU button 2 Touch RETRIEVE JOB 3 Scroll to and touch USER NAME 4 Scroll to and touch your job 5 Scroll to and touch PRINT or touch DELETE If you select print enter the number of copies that you want to print Note If PRINT has next to it the job requires a PIN to print See Private jobs on page 112 6 Touch OK to start printing To delete a QuickCopy job Delete a QuickCopy job at the MFP when you no longer need it If the MFP needs additional space to store new QuickCopy jobs the MFP will automatically delete other stored QuickCopy jobs starting with the oldest job Note Stored QuickCopy jobs can be deleted at the control panel or from HP Web Jetadmin 1 Press the MENU button 2 Touch RETRIEVE JOB ENWW Using the job storage features 117 1 5 3 Scroll to and touch USER NAME 4 Scroll to and touch your job 5 Scroll to and touch DELETE If DELETE has next to it the job requires a PIN to delete See Private jobs on page 112 Proof and hold jobs The proof and hold feature provides a quick and easy way to print and proof a copy of a job before printing the additional copies To store the job permanently and prevent the MFP from deleting it when space is needed for something else select the Stored Job option in the printer driver
185. use You do not need to complete the rest of this procedure unless you want to configure the exact custom dimension See the following note for more information To change the size setting touch OK The TRAY N SIZE lt SIZE gt menu is displayed 6 7 8 ENWW Loading input trays 23 1 1 Note If the size displayed on the control panel is CUSTOM then the tray size is set to ANY CUSTOM The tray will match any custom size print job even if the print job dimensions are different from the dimensions of the paper that is loaded in the tray If you prefer you can specify the exact dimensions of the custom size paper that is loaded in the tray When you specify exact dimensions the dimensions are displayed as the size rather than CUSTOM 11 Touch CUSTOM The Unit of Measure menu is displayed Note The MFP might prompt you to move the Custom Standard switch in the tray to another position The MFP might also prompt you to move the paper guides Follow the instructions on the control panel close the tray and then repeat this procedure starting with step 10 12 Touch the unit of measure MILLIMETERS or INCHES If you are using the measurement on the tray guide select MILLIMETERS 13 Use the numeric keypad to select the X front to back dimension 14 Touch OK 15 Use the numeric keypad to select the Y left to right dimension 16 Touch OK The control panel displays SETTING SAVED for a moment The
186. ushing against both ends of the fuser slide it completely into the MFP Rotate the blue levers outward until they click into place 9 Slide the duplexer into the MFP until it clicks into place Close the left door Reattach any previously removed finishing device Note If the door does not close make sure that the blue fuser levers are in the vertical position 7 8 9 ENWW Managing supplies 223 1 8 10 If NEW FUSER KIT appears on the control panel display use the Up arrow or the Down arrow to scroll to YES and then touch OK The kit life count is automatically reset 11 If NEW FUSER KIT does not appear press the MENU button to open the menus Use the Up arrow or the Down arrow to CONFIGURE DEVICE to RESETS and then to RESET SUPPLIES Scroll to NEW FUSER KIT and then select YES to reset the count Note If you select NO or do not make a selection the MFP remains offline until you replace the kit and select YES 12 Place the used fuser in the packaging from the new fuser For recycling information see the recycling guide that is included with the new fuser kit 12 10 11 http www hp com go clj9500mfp 224 Chapter 8 Managing and maintaining Rev 1 0 Cleaning procedures Some print quality and copy quality problems can be resolved by cleaning certain MFP components rather than replacing an MFP part Cleaning the ADF Clean the ADF only if it is visibly marked or dirty or if you
187. using temperature 200 C or 392 F for 0 1 second plain preprinted letterhead transparency prepunched bond recycled color light lt 75 g m heavy 106 163 g m cardstock glossy 75 105 g m heavy glossy non HP heavy glossy high gloss images tough paper ENWW 165 1 7 Recommended media The media types that are listed in the following table meet these criteria They have been tested in this MFP They have proven to be of good quality They work well with the MFP s settings Ordering recommended media The product numbers for media are listed in parentheses after the media sizes Use these product numbers when ordering media All of the HP brand media is available at www hpshopping com or from your local office supplies retailer Note Set the type at the control panel when you load the trays Setting media size and type on page 161 and in the printer driver when you print your print job Setting media size and type on page 161 http www hp com go clj9500mfp 166 Chapter 7 Selecting and using media Rev 1 0 Recommended media Recommended media Type Characteristics HP High Gloss Laser Paper letter Q2419A 11 x 17 tabloid Q2420A A4 Q2421A A3 Q2422A HEAVY or HIGH GLOSS IMAGES 120 g m2 32 lb bond 200 sheets high gloss finish coati
188. warranty 306 HP software license terms 308 Customer support options worldwide 310 Information from the MFP 310 Customer support and MFP repair assistance 311 Specifications and regulatory information Physical specifications 313 Power requirements and circuit capacity 316 Power consumption 317 Acoustical specifications 319 Operating and storage environment 320 Environmental product stewardship program
189. witch to Custom 8 Slide the tray into the MFP 9 Look at the control panel within a few seconds of closing the tray Open and close the tray if the time has already elapsed The control panel displays the tray size and type configuration Do one of the following If the size and type settings are correct touch EXIT to accept the settings If the size and type settings are not correct touch OK The TRAY N SIZE lt SIZE gt menu is displayed 10 To change the size setting touch the correct paper size The message SETTING SAVED is displayed for a moment and then the tray type menu is displayed Note Depending on the size that you selected the MFP might prompt you to move the Custom Standard switch in the tray to another position The MFP might also prompt you to move the paper guides Follow the instructions on the control panel close the tray and then repeat this procedure starting with step 9 6 7 8 http www hp com go clj9500mfp 20 Chapter 1 MFP basics Rev 1 0 11 To change the type setting touch the correct paper type The message SETTING SAVED is displayed for a moment and then the size and type settings are displayed Note If you are using media that is lighter or heavier than 75 g m to 105 g m 20 to 28 lb or if you are using coated media or transparencies set the media type for the tray 12 If the size and type settings are correct touch EXIT to accept the settings
190. y whether copies should be collated or not collated ENWW Configure device menu 135 1 6 COPIES 1 999 Use this item to indicate the number of copies that are produced when you press START without selecting the number of copies The factory default setting is 1 Item Values Explanation http www hp com go clj9500mfp 136 Chapter 6 Control panel menus Rev 1 0 STAPLES Values vary depending on the finishing device that is attached If stapling is requested use this item to indicate where the staple is placed and how many staples are placed If a stacker or 8 bin mailbox is attached to the MFP stapling is not an option If a stapler stacker is attached you can select the following values NONE ONE upper left corner CORNER upper left corner TWO THREE SIX CUSTOM available only if the stapler stacker has a definition for custom OPPOSITE CORNER Note Because of media size media orientation and media feed direction you should experiment with staple options to find the results you want If a multifunction finisher is attached you can select the following values NONE ONE TWO SADDLE STITCH Item Values Explanation ENWW Configure device menu 137 1 6 Enhancement submenu This submenu controls the default settings for copy enhancement features Note When a value is specified with an that value is the factory default setting Item Values Explanation SHARPNES

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