HP 8500 N User's Manual
Contents
1. To unpack the printer 1 2 Remove all external packing tape from the printer Open the lower left door and push down the green lever on the right side of the fuser Then remove the orange shipping notice from the fuser Open the upper right door and remove the packing tape at the left side of the opening Open the front door Step 2 Unpacking the Printer 5 5 Remove the packing material from the lower green lever 6 Press the white button on the lower green lever and swing the lever to the right 7 Remove the packing cardboard from inside the printer and then swing the lower green lever back to the left making sure the lever clicks into place 8 Firmly grip the handle in the center of tray 2 squeeze the release lever and pull the tray out until it stops Then remove the orange packing spacers from inside the tray and close the tray 9 Repeat step 8 to remove the orange packing spacers from tray 3 If the printer came with an optional tray 4 continue with step 10 If the printer came with a stand proceed to step 18 l N gt ad S a 6 Step 2 Unpacking the Printer EN EN2. 50 Total Recycled Fiber with at least 10 Post Consumer Paper C3983 90901
3. Note Follow steps 10 13 to attach the five stabilizing legs to the bottom of tray 4 If the five stabilizing legs which are in addition to the four locking wheels are already attached proceed to step 14 10 11 12 13 Locate the five stabilizing legs that came with the printer Locate the five guides for the stabilizing legs on the bottom of tray 4 two guides at the front edge one on the right edge and two on the back edge Insert a stabilizing leg into one of the guides and push the leg into the guide until it stops Repeat step 12 above to attach the other four stabilizing legs Step 2 Unpacking the Printer 7 8 Step 2 Unpacking the Printer 14 Remove the packing tape from tray 4 15 Open the media transfer door and remove the orange packing spacers 16 Firmly grip the handle in the center of tray 4 squeeze the release lever and pull the tray out until it stops 17 Remove the two orange packing clips from inside tray 4 by squeezing the sides of the clips and pulling them out Caution Leaving the orange clips in tray 4 can damage the tray 18 Close all doors and input trays 19 Remove the protective film from the printer control panel display By completing steps through 19 above all tape and spacers should be removed and unpacking of the printer should be complete EN Step 3 Installing the Cables To connect the power cord to a prin
4. To install a driver if a printer was NOT selected during the OS 2 installation 1 Double click the Templates Folder in the OS 2 system folder 2 Using the right mouse button drag the Printer template to the desktop The Create a Printer window opens 3 In the Name field type a name for the printer 4 Click the port to which the printer is connected 5 Click Install new printer driver A window appears with a list of the printer drivers that are shipped with OS 2 6 Click Other printer driver 7 Insert the CD ROM into the CD ROM drive 8 In the Directory field type D OS2 Drivers English lt driver gt EN 10 11 SWAN nn amp Ww NK i 10 11 This assumes that the CD ROM drive is the D drive and that you are installing the English driver For lt driver gt type PCLor PS Click Refresh Printer drivers appear in the window Select the HP Color LaserJet 8500 driver Click Install To install a driver if the printer was selected during the OS 2 installation Right click the printer icon on the desktop Select Settings or Properties Click the Printer Driver tab Right click one of the printer driver objects Click Install Select Other OS 2 printer driver Insert the CD ROM into the CD ROM drive In the Directory field type De VOG2Z Drivers Engl ish lt driver gt This assumes that the CD ROM drive is the D drive and that you are installing the English driver For lt driver gt type
5. Step 11 Windows Network Installation 39 6 When you are prompted to choose the method of installation click Disk Copy 7 Click Browse to assign a path to the drive and directory to which you want to copy 8 Click Continue and follow the instructions on the screen Installing the Printer Software for Network Clients Before network clients can print to the printer the printer s software must be installed on their workstations The installation procedures are similar to the installation procedures for system administrators Install the software by running Setup exe from the root directory of the CD ROM or from a disk image copied with Disk Copy e To install network client software choose Typical Installation e Software for Windows 3 1 and Windows 95 includes the PCL and PostScript drivers HP FontSmart and HP Toolbox e Software for Windows NT includes the PCL and PostScript drivers HP FontSmart and HP Toolbox Note Do not install the PCL or PostScript drivers on workstations that connect to Windows NT servers when you install other network client software Clear the PCL and PostScript Driver check boxes in the Components list during the Custom Install The drivers will be installed from the server when you connect to a network printer later in this section Note To install the network client software onto a Windows NT workstation you must have administrator privileges on that workstation e For a minimal installation
6. Jetinst D C HP Wait for the system to respond and then follow the instructions on the screen Pmspl dll must be a version dated September 23 1996 or later Step 12 IBM LAN Network Installation 43 Configuring the Printer on the Network Before you can use the printer you must configure it on the network by using a printer management utility such as the HP JetAdmin software Configuring the printer on the network involves steps such as setting up a port To configure the printer see the information for this network contained in the HP JetDirect Print Server Software Installation Guide Note Make sure the correct protocol stack has been configured for your network adapter for example DLC or TCP IP Distributing the Printer Software to Network Clients Before a client can print to the printer the printer software must be installed on the client s workstation Rather than distributing the CD ROM to each client disk images of the installation software can be placed in a public directory or onto diskettes Use a file management tool to copy disk images Use the Structure of CD ROM 1 section in Step 10 Understanding the Software to determine the location of the disk images on the CD ROM Installing the Printer Software for Network Clients Use the following information to install the OS 2 PCL driver or OS 2 PostScript driver on OS 2 systems versions 2 0 with Service Pak or later of the OS 2 operating system
7. Manager and re enable the extensions you disabled in step 2 above 8 In Chooser select HP Color LaserJet 8500 For instructions see Connecting Network Clients to the Printer later in this section To install printer software for system 7 0 or 7 1 1 Insert the compact disc into the CD ROM drive 2 Copy the HP Color LaserJet 8500 Printer Installer icon for your language to the hard disk by dragging the installer s icon onto the hard disk s icon or onto the Macintosh desktop Remove the CD ROM from the CD ROM drive Restart the computer while holding down AI This disables all extensions Install the software from the hard disk by double clicking Installer Follow the instructions on the screen After you complete the installation restart the computer Drag the HP Color LaserJet Printer Installer icon to the Trash In Chooser select HP Color LaserJet 8500 A U oo AN un 46 Step 13 Macintosh Network Installation EN Note E AN wo 11 12 EN Connecting Network Clients to the Printer If you are not using a print spooler or a print queue follow the directions below to connect the printer drivers to the printer automatically If you are using a print spooler or if the automatic setup is unsuccessful follow the directions below to configure the printer driver manually To connect to the printer automatically From the Apple menu select Chooser From the list of icons along the left side of C
8. PCLor PS Click Refresh Wait until the window fills with printer drivers Select HP Color LaserJet 8500 Click Install Connecting Network Clients to the Printer After installing the end user software on a client workstation you must connect the printer drivers to the printer on the proper port Step 12 IBM LAN Network Installation 45 Step 13 Macintosh Network Installation Installing the Macintosh Printer Software The Macintosh printer driver for this printer supports system version 7 0 or later For an EtherTalk or LocalTalk network install the software on each workstation The installation procedures are the same for an administrator and a client workstation The Mac OS portion on the compact disc contains an installer program for each language Find the language that is appropriate for the operating system and then use the installer program for that language To install printer software for system 7 5 or later 1 Restart the computer while holding down the space bar This opens the Extensions Manager 2 From the Extensions Manager disable all extensions except the ones needed to run the CD ROM drive 3 Close the Extensions Manager 4 Insert the CD ROM into the CD ROM drive 5 Double click HP Color LaserJet 8500 Printer Installer for your language and then follow the instructions on the screen 6 After you complete the installation restart the computer while holding down the space bar 7 Open the Extensions
9. lever to the right Step 6 Installing the Consumables 21 22 Step 6 Installing the Consumables 5 Remove the toner cartridge that matches the color of the sticker in the carousel slot from its packaging and gently rock the cartridge several times to distribute the toner Caution Do not lift or remove the shutter A on the cartridge 6 Align the arrow on the top of the cartridge with the arrow at the top of the slot and slide the cartridge into the printer Note If the cartridge does not slide completely into the printer make sure that the color of toner in the cartridge matches the colored sticker on the slot 7 Place one hand on the cartridge and use the other hand to pull the orange ring and remove the seal Discard the seal 8 Push the blue locking lever back to the left Note If toner gets on fabric wipe the toner off with a dry cloth and then wash the clothing in cold water Warm water or the heat of a dryer will set toner into fabric EN 9 Close the clear door Note If the clear door does not close make sure that the blue locking lever is all the way to the left and that the seal has been completely removed from the toner cartridge 10 Press the blue button to rotate the carousel to the slot marked with a magenta stick
10. on a Windows 3 1 or 95 workstation use the minimal installation option in the installer On a peer to peer network users who want access to the network printer should install the HP JetAdmin software on their workstations For more information see the chapters on peer to peer networks in the HP JetDirect Print Server Software Installation Guide 40 Step 11 Windows Network Installation EN Note EN Connecting Network Clients to the Printer After installing the software on a workstation you must connect workstation to the printer Workstations in Windows 95 can be connected to the print server or directly to the printer Workstations in Windows NT and Windows 3 1 can be connected to the print server To connect workstations to the print server Connect the printer drivers to the printer on the proper port In Windows 3 1 double click Printers in the Control Panel then select Connect to connect the printer driver to the network If the network port is not visible in the Ports list then click Network and complete the Connect to Network dialog box In Windows 95 select the printer in the Printers folder Then from the File menu select Properties Select the correct port on the Details tab If the port is not present click Add Port and browse for the correct path to the printer When you connect to a network printer from a Windows NT workstation the printer driver will be automatically installed if you use a Windows NT
11. print to the printer the printer software must be installed on the client s workstation Rather than distributing the compact disc to each client disk images of the installation software can be placed in a public directory or onto diskettes The installation software s Disk Copy lets you copy disk images for Windows operating systems to a designated directory When Disk Copy is used the installation software automatically detects the operating system language and version of Windows that is operating on the workstation and defaults to that operating system To create disk images for a different language or operating system either change to a workstation that uses that operating system and run Disk Copy from there or use a different tool to create the disk images Use a file management tool such as Windows File Manager or XCOPY to copy disk images Use the Structure of CD ROM1 section in Step 10 Understanding the Software to determine the location of the disk images on the CD ROM For example to copy disk images for Windows 95 in Spanish the path on the CD ROM is d Win95 Espanol Creating Disk Images with Disk Copy 1 Insert the CD ROM into the CD ROM drive 2 In the Windows 3 1x Program Manager select Run from the File menu Or In Windows 95 or NT 4 0 click Start then select Run 3 Type D Setup exe on the command line This assumes that the CD ROM drive 1s the D drive 4 Click OK 5 Click Continue
12. server If the operating system is unable to install the driver from the server you can install the driver from the CD ROM If you are prompted for the driver browse for HPPRINT INF in the WINNT lt language gt CD1 subdirectory where lt language gt is the language you are using To connect to a network printer from a Windows NT workstation you must have administrator privileges on that workstation Step 11 Windows Network Installation 41 GC A NI amp Ww NH m In Windows NT there are three options for connecting to a network printer e Open Network Neighborhood and locate the printer on the network Drag and drop the printer s icon from Network Neighborhood to the Printers folder e Open Network Neighborhood and double click the printer icon Follow the instructions on the screen for connecting to a printer e Use the Add Printer Wizard in the Printers folder to connect to a network printer To connect Windows 95 and Windows NT 4 0 workstations directly to the printer Click Start Click Settings Click Printers Right click the icon for this printer to open a shortcut menu Click Properties on the shortcut menu Click the Details tab Click Add Port Select Other and highlight HP JetDirect Port by clicking it This opens the Add HP JetDirect Port Wizard Follow the instructions in Add HP JetDirect Port Wizard for TCP IP printer or IPX SPX printer For more information see the HP JetDirect Prin
13. 5 g m2 bond paper will fit in the tray For information on loading and orienting media see the online user s guide or the quick reference guide Note Do not place anything in tray 4 to the left of the media guides C or the printer will not lift media out of the tray Also do not fill media above the media fill mark on the left media guide Too much media in the tray can cause media jams 6 Press down on all four corners of the media stack to ensure the media rests flat in the tray 7 Close tray 4 Set the media type for tray 4 in the printer control panel For instructions see Step 8 Configuring Input Trays Note Always configure the media type in the printer control panel to prevent users from printing on the wrong media type Step 7 Loading the Input Trays 29 Note Step 8 Configuring Input Trays Configure the mode for tray either First mode or Cassette mode the type of media such as plain paper letterhead and transparencies for each of the input trays and the size of the media such as letter A4 and legal to use tray 1 in Cassette mode When input trays are configured correctly the printer will print based on media type and size and will automatically use the correct input tray For example tray 2 could contain letterhead tray 3 plain legal sized paper and tray 4 plain letter sized paper If the trays are configured correctly when you set up a print job you can choose the media typ
14. HEWLETT LA PACKARD Chor Conese 8500 5500 N 8500 DN Printer Getting Started Guide English HP Color LaserJet 8500 8500 N 8500 DN Printer Getting Started Guide Copyright Information 1997 Hewlett Packard Company All Rights Reserved Reproduction adaptation or translation without prior written permission is prohibited except as allowed under the copyright laws Part number C3983 90901 First Edition October 1997 Warranty The information contained in this document is subject to change without notice Hewlett Packard makes no warranty of any kind with respect to this information HEWLETT PACKARD SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE Hewlett Packard shall not be liable for any direct indirect incidental consequential or other damage alleged in connection with the furnishing or use of this information Trademark Credits Adobe is a trademark of Adobe Systems Incorporated which may be registered in certain jurisdictions CompuServe is a U S trademark of CompuServe Inc HP UX 9 and 10 0 for HP 9000 Series 700 and 800 computers are X Open Company UNIX 93 branded products Microsoft Windows Windows NT and MS DOS are U S registered trademarks of Microsoft Corporation PostScript is a trademark of Adobe Systems Incorporated which may be registered in cert
15. Set the media type for trays 2 and 3 in the printer control panel For instructions see Step 8 Configuring Input Trays Note Always configure the media type in the printer control panel to prevent users from printing on the wrong media type Step 7 Loading the Input Trays 27 Loading media in the optional tray 4 Note Before loading media into tray 4 verify that the spacers were removed from the tray when Step 2 Unpacking the Printer was performed 1 Firmly grip the handle in the center of the input tray squeeze the release lever and pull the tray out until it stops Depending on your country tray 4 arrives adjusted for either A4 or letter sized media To load A4 or letter sized media proceed to step 5 otherwise continue with step 2 2 Adjust the front guide by pulling up on the pin A placing the guide into the slots on the top and bottom of the tray that correspond to the media size you are loading B and pushing in the pin 3 Repeat step 2 to adjust the back guide 4 Repeat step 2 to adjust the left media guide Note To load 11 by 17 inch media rotate the left media guide 90 move it to the back of the tray and place it into the slots on the top and bottom of the tray that correspond to 11 by 17 28 Step 7 Loading the Input Trays EN 5 Load media into the tray up to the media fill mark For example up to 2 000 sheets of 20 Ib 7
16. ain jurisdictions UNIX is a registered trademark in the United States and other countries licensed exclusively through X Open Company Limited All other products mentioned herein may be trademarks of their respective companies EN Contents Where Is the User s Guide 2 2488 eee d i me em RES Bowe Additional Reference Materials Step 1 Preparing a Location for the Printer Step 2 Unpacking the Printer 2 000 Step 3 Installing the Cables 040 Step 4 Connecting the Printer to the Network Step 5 Changing the Printer Control Panel Overlay and Language CDI cae ete ae eee ee eee hee eer ee ee ESS Selecting the Display Language Step 6 Installing the Consumables Step 7 Loading the Input Trays 04 Step 8 Configuring Input Trays 2000 Selecting the Mode for Tray Configuring Media Type and Size Step 9 Printing a Configuration Page Communicating with an optional HP JetDirect internal print SELO wee EGU eee eee d d d acte ee ee ee te Step 10 Understanding the Software Structure of CD ROMI Installing the Software cc Accessing the Online User s Guide Additional Information 022000 Step 11 Windows Network Installation Configuring the Printer on th
17. coaxial cable to a BNC T connector 2 Attach another ThinLAN cable section A or if it is at the end of the network a 50 Ohm terminator B to the other side of the BNC T connector 3 Plug the BNC T connector into the BNC port To connect to a LocalTalk network Plug the end of the DIN 8 cable into the LocalTalk port Note ThinLAN and DIN 8 cables BNC T connectors and 50 Ohm terminators are not included with the printer They must be purchased separately Note It spa Shige use out LocalTalk port Eff LIZING will appear every time you turn the anni on The message should not interfere with normal printing through LocalTalk If it does not clear within approximately five minutes there is a problem with the print server or the network To prevent the message from appearing during normal operation connect a BNC T connector with two 50 Ohm terminators to the BNC port 14 Step 4 Connecting the Printer to the Network EN To connect a parallel cable To print through the parallel port the printer requires a 25 pin male micro 36 pin male C size parallel cable that is IEEE 1284 compliant The cable is not included with the printer It must be purchased separately 1 Squeeze the clips on the micro 36 pin e
18. cond Once the printer has restarted LANGUAGE E H will appear on the display Only PA SESS and are active while the display language is being configured All other keys are ignored If you press AF without selecting a language the printer will bring itself online and all subsequent messages will be lee At in eee However since no display language was selected the LAHGUAGE EH H message will reappear after the power on a test ied the an tie is next turned on This message will be displayed every time the printer is turned on until you select a language through the configure language mode 2 Press until the language you want appears on the display 3 Press occu to save the selection selected will be the default language until another selection i is made by restarting the printer in the configure language mode 4 Press KIJ 5 Turn the printer off power button out Step 5 Changing the Printer Control Panel Overlay and Language Optional 17 Step 6 Installing the Consumables Figure 3 The following parts consumables are included with the printer A Imaging Drum B Black Toner Cartridge C Color Toner Cartridges yellow magenta and cyan Figure 4 Install the consumables in the printer in this order A Imaging Drum B Black Toner Cartridge C Color Toner Cartridges behind the clear door are three slots one for each of the color toner cartr
19. d click the online user s guide icon e Microsoft Windows 3 1x users locate the HP LaserJet group and double click the online user s guide icon e Macintosh users locate the HP LaserJet group and double click the online user s guide icon For more information about finding information in the online user s guide see Step 10 Understanding the Software in this guide Additional Reference Materials Reference materials shipped with this printer include the following resources For additional information or if you need to order software or parts see the customer service information in the online user s guide 2 Getting Started Guide this guide provides n information on installing the hardware and software for the printer E gt Quick Reference Guide provides information at the printer on media jams loading media and common printer control panel messages Sy l Online Help provides information at your computer gt about the printer software and printer drivers 2 Where Is the User s Guide EN Step 1 Preparing a Location for the Printer Figure 1 69 8 in 177 3 cm 11 4 in 29 0 cm O N LO O x k aa vt 47 in 119 4 cm A Top View with optional multi bin mailbox and tray 4 B Front View with optional multi bin mailbox and tray 4 This printer requires the following Space aroun
20. d the printer as shown above Sturdy level floor surface A well ventilated room without abrupt humidity or temperature changes An area with a recommended temperature range of 68 to 79 F 20 to 26 C or an allowed temperature range of 59 to 86 F 15 to 30 C An area with a recommended humidity range of 20 to 50 relative humidity RH or an allowed humidity range of 10 to 80 RH e Line voltage and frequency not varying more than 10 from the value stated on the printer regulatory label located on the back of the printer EN Step 1 Preparing a Location for the Printer 3 Step 2 Unpacking the Printer Figure 2 The following items are included with the printer Toner cartridges black cyan magenta and yellow Power cord Software on CD ROM Manuals getting started guide this guide and quick reference guide the online user s guide is on a CD ROM Printer shown with standard printer stand if ordered an optional tray 4 replaces the printer stand Imaging drum G Control panel overlay if applicable H Left face up output bin es STO a Note If an optional 2 000 sheet input tray tray 4 was ordered a power pack containing power connections for the printer and tray 4 a preinstalled interface cable connecting tray 4 to the printer and five stabilizing legs are also included 4 Step 2 Unpacking the Printer EN EN
21. during installation Step 10 Understanding the Software 37 Step 11 Windows Network Installation In Microsoft Windows 95 and Windows NT 4 0 the installation software detects both the version of Windows that is in use and the language that is selected in the operating system The installation software then installs printer drivers and printing software that are appropriate for the system For Novell NetWare networks install the software on the workstation For Windows NT networks with a client server install the software on the server For Windows 95 peer to peer networks install the software on all workstations that need access to the printer The installation software does not support shared Windows 3 1 environments To install the Windows printer software for system administrators 1 Depending on the environment log onto the workstation or log onto the server with Supervisor or Administrator privileges 2 Quit all applications virus checkers and TSR terminate stay resident programs These programs can be turned back on after the installation 3 Insert the CD ROM into the CD ROM drive 4 In Windows 3 1 choose Run from the File menu Or In Windows 95 or NT 4 0 click Start then click Run 5 Type D Setup exe on the command line This assumes that the CD ROM drive 1s the D drive 6 Click OK 7 To install printer software for the language and version of Windows on the computer click Continue To install prin
22. e Network Distributing the Printer Software to Network Clients Installing the Printer Software for Network Clients Connecting Network Clients to the Printer Step 12 IBM LAN Network Installation Installing the Printer Software for IBM LAN Server4 x Configuring the Printer on the Network Distributing the Printer Software to Network Clients Installing the Printer Software for Network Clients Connecting Network Clients to the Printer Step 13 Macintosh Network Installation Installing the Macintosh Printer Software Connecting Network Clients to the Printer Configuring the Printer on the Network Distributing the Printer Software to Network Clients Installing the Macintosh Printer Software for Network Clients Troubleshooting Checklist 0 000008 eas Contents 1 Where Is the User s Guide The printer software includes the online user s guide on CD ROM The online user s guide provides information at your computer about printer hardware troubleshooting and customer service The online user s guide and the software needed to read the guide can be installed on your computer when you install the printer software Once installed accessing information is easy e Microsoft Windows 95 users click Start point to Programs then HP LaserJet an
23. e and size in the printer driver and the printer will automatically print from the correct input tray Selecting the Mode for Tray 1 Tray 1 has two modes First mode and Cassette mode First mode is the default mode for tray 1 In First mode tray 1 functions as a multipurpose tray When tray 1 is in First mode the printer will look first for media loaded in tray 1 If media is loaded in tray 1 the printer will print from tray 1 In Cassette mode tray 1 functions as a regular input tray When tray is in Cassette mode load media in tray and configure the media type and size in the printer control panel When tray 1 is in First mode specify the media type and size in the printer driver If the printer senses that the media in tray 1 is a different size from the media specified in the printer driver then the printer will not feed the media to prevent damage to the printer To configure the mode for tray 1 1 Press EST until PAPER HEME IMG MEHL appears on the printer control panel display 2 Press CSR until TRAY appears on the display of the selection 5 Press to bring the printer online 30 Step 8 Configuring Input Trays EN Note Note EN e Configuring Media Type and Size Configuring the media type is beneficial for several reasons Configuring the media type prevents printing on the wrong and possibly more expensive media If a user changes the type of media in an input tray other users can st
24. el cable part number C2946A or equivalent The wrong port might be selected or rerouted Check the MODE statement in the AUTOEXEC BAT file In Windows 3 1 look in the Control Panel to see which port is selected In Windows 95 or Windows NT check the Parallel Port Capture There might be a bad port on the computer or printer Try using a different port or if possible a different computer or printer to isolate the problem Try to isolate the cause of the problem Test the printer using a cable connected directly from the computer to the printer Contact the sharing device vendor for troubleshooting steps The interface cable might be bad or loose Check the cable and connection Try another parallel cable under 10 feet approximately 3 meters in length Replace the cable with an HP Parallel cable part number C2946A or equivalent Media might be jammed in one of several locations Clear all jams according to instructions in the quick reference guide Turn the printer off then back on If the message does not clear see the online user s guide for more information For more printer control panel messages and troubleshooting solutions see the online user s guide EN Troubleshooting Checklist 49 50 Troubleshooting Checklist EN HEWLETT LA PACKARD Copyright 1997 Hewlett Packard Co Printed in USA 10 97 Manual Part No C3983 90901 Printed on at least _ i il
25. ep 8 otherwise continue with step 2 2 Turn the media guide lock to the unlocked position 3 Slide the front media guide to the size that matches the media size you are loading 4 Turn the media guide lock to the locked position Step 7 Loading the Input Trays 25 26 Step 7 Loading the Input Trays 5 Adjust the left media guide by pushing it in A and lifting it up and out B 6 Position the guide over the appropriate media size marked in the tray 7 Press the guide into the rear slot C and then lower it down D into the front slot E Make sure the guide is not skewed 8 Load media into the tray up to the media fill mark For example up to 500 sheets of 20 lb 75 g m bond paper will fit in the tray For information on loading and orienting media see the online user s guide or the quick reference guide Note Do not fill input trays above the media fill mark Too much media in the input trays can cause media jams EN EN 9 Make sure that the media size tab on the front of the tray is set to the correct media size 10 Slide the tray back into the printer 11 Attach the left output bin A to the left side of the printer if you did not install an optional multi bin mailbox If necessary adjust the media stop guide B on the top output bin for media sizes larger than letter or A4 12 Repeat steps 1 through 10 to load media into tray 3
26. er and repeat steps 3 through 9 11 Press the blue button to rotate the carousel to the slot marked with a cyan blue sticker and repeat steps 3 through 9 12 Close the front door Note To prevent damage to the printer do not move the printer after the imaging drum or any of the toner cartridges have been installed EN Step 6 Installing the Consumables 23 Step 7 Loading the Input Trays Figure 5 The printer has the following input trays A Tray 1 multipurpose tray B Tray 2 C Tray 3 D Tray 4 optional These input trays contain media guides that are preset at the factory to a default media size either letter or A4 For more information about printing on different sizes and types of media see the online user s guide or the quick reference guide 24 Step 7 Loading the Input Trays EN Loading media into trays 2 and 3 Note Before loading media into trays 2 and 3 verify that the spacers were removed from both trays when Step 2 Unpacking the Printer was performed 1 Firmly grip the handle in the center of tray 2 squeeze the release lever and pull the tray out until it stops Depending on your country input trays arrive adjusted for either A4 or letter sized media To load A4 or letter sized media proceed to st
27. hooser click HP LaserJet In the AppleTalk Zones box click the zone where the printer is located if applicable From the list of printer names along the right side of Chooser select the name of the printer even if it is the only one that appears You might have to print a configuration page to determine the printer s AppleTalk name Click Setup A status dialog box appears while the printer driver attempts to communicate with the printer If the setup is successful you will be returned to Chooser and an icon appears next to the selected printer Close Chooser Or If setup was not successful go to the procedure below To configure the printer driver manually From the Apple menu select Chooser From the list of icons along the left side of Chooser click HP LaserJet In the AppleTalk Zones box click the zone where the printer is located if applicable From the list of printer names along the right side of Chooser select the name of the printer even if it is the only one that appears Click Setup Click Select PPD From the list of PPD files click HP Color LaserJet 8500 Printer Click Select Click Configure Enter the appropriate selections for the printer s installed options and click OK Click OK to complete the setup An icon appears next to the name of the printer Close Chooser Step 13 Macintosh Network Installation 47 Configuring the Printer on the Network Configure the printer in o
28. idges 18 Step 6 Installing the Consumables EN EN To install the imaging drum Note Make sure that the printer is off power button out before installing the imaging drum 1 Open the front door of the printer A Swing the upper blue lever to the right B Press the white button on the lower green lever and swing the lever to the right C 2 Remove the imaging drum from its packaging Caution There is a cover D protecting the drum s cylinder Do not remove this cover or the drum might be damaged it will come off when you perform step 3 below 3 Push the drum into the printer The protective cover will slide off as the drum enters the printer Set the cover aside 4 Swing the lower green lever back to the left making sure it clicks into place Note If the lever does not return to its original position make sure that the imaging drum is all the way in the printer Step 6 Installing the Consumables 19 20 Step 6 Installing the Consumables To install the black toner cartridge 1 Remove the black toner cartridge from its packaging and gently rock the cartridge several times to distribute the toner Caution Do not lift or remo
29. ill print on the correct media The printer will automatically adjust its print speed to accommodate special media such as card stock labels and transparencies These adjustments will give the highest quality output saving time and resources If the media type is not set correctly then the printer might not print on the correct media or at the correct speed for the media type which can result in poor print quality To configure media type and size Press ESE until FEPER HANDLING MENL appears on the printer control panel display Press TGR until THAY CH appears on the display Press until the correct media type appears on the display of the selection Tray 2 tray 3 and the optional tray 4 automatically sense the media size To configure the media size for tray 1 in Cassette mode continue with step 5 Otherwise proceed to step 8 Press until TRAY 1 SIZE appears on the printer control panel display Press until the media size appears on the display of the selection Repeat steps 2 through 4 to configure media type in another tray Or Press 9 to bring the printer online Step 8 Configuring Input Trays 31 Step 9 Printing a Configuration Page Use the printer control panel to print a configuration page and verify that the printer was installed correctly Configuration pages include the following information General information about the printer such as serial number and number of pages printed s
30. ince most recent maintenance Installed languages Print job errors Memory available and installed dual inline memory modules DIMMs Control panel and printer hard disk security Installed optional equipment such as a tray 4 or duplexer Tray configuration Network configuration To print a configuration page Press Et until 1MFCRMO TIOM MENU appears on the printer control panel display Press J until PRIHT CONFIG POBE appears on the display Press CSES to print the configuration page The printer will automatically bring itself online For more information about printing configuration pages see the online user s guide 32 Step 9 Printing a Configuration Page EN To verify communication with a parallel cable To verify that the printer and computer are set up correctly to communicate with each other print a directory list 1 Turn the computer and printer on and wait for the printer to bring itself online the printer is online when the Ready light on the printer control panel is lit 2 At the MS DOS prompt type DIR gt LPT1 and press LII Note If you are using a UNIX environment use the equivalent commands 3 If the Data light on the printer control panel display stays on press 93 Otherwise go to step 4 below 4 If the printer prints the directory list the printer setup is complete and the printer is ready for the software to be set up to work with the new printer Or If a message appears on the
31. ing the Printer to the Network If you will connect the computer to the printer with a parallel cable see To connect a parallel cable later in this Step If the printer was shipped with an optional HP JetDirect internal print server one of two types is installed in the printer e HP JetDirect Ethernet print server supports up to three different network interface cables RJ 45 unshielded twisted pair for 10Base T networks BNC coaxial for 1OBase2 networks and DIN 8 for LocalTalk networks This print server supports only one Ethernet connection at a time RJ 45 or BNC e HP JetDirect 10 100TX print server supports RJ 45 unshielded twisted pair for 1 OBase T or 100Base TX networks The locations of ports on the HP JetDirect internal print server are as follows A RJ 45 port this is the only connector available with the HP JetDirect 10 100TX card B BNC port C LocalTalk DIN 8 port To connect to a 10Base T or 100Base TX network Plug the connector of the unshielded twisted pair network cable into the RJ 45 port The other end of the cable should be attached to the network Note RJ 45 cables are not included with the printer They must be purchased separately EN Step 4 Connecting the Printer to the Network 13 To connect to a 10Base2 network 1 Attach one section of the ThinLAN
32. nd of the parallel cable and plug it into the printer s parallel port Release the clips 2 Plug the other end of the parallel cable into the computer Tighten the screws on the parallel cable to secure the cable to the computer EN Step 4 Connecting the Printer to the Network 15 Step 5 Changing the Printer Control Panel Overlay and Language Optional Replace the printer control panel overlay with the one included for your language if applicable Then configure the printer control panel to show printer messages in your language To replace the overlay 1 Insert a thumbnail or a thin rigid object under the edge of the overlay on the printer control panel and pull up on the overlay until it comes off 2 Place the new overlay over the printer control panel and snap it into place 16 Step 5 Changing the Printer Control Panel Overlay and Language Optional EN Note EN Selecting the Display Language Use the printer control panel to set the printer to display printer messages and print configuration pages in a variety of supported languages To select the printer control panel language Hold down E while turning the printer on power button in i in English appears on the printer control panel display f for approximately one se
33. ne of two ways e Print directly to the printer through EtherTalk e Print through the network by printing to a print queue Set up the print queue using the network software The HP LaserJet Utility allows printer settings such as printer name and preferred zone to be configured from the Macintosh system HP recommends that only system administrators use the printer configuration capabilities of this utility If the printer is to be serviced by a print spooler set up the printer s name and zone before configuring the spooler to capture the printer Distributing the Printer Software to Network Clients Before a client can print to the printer the printer software must be installed on the client s workstation Rather than distributing the CD ROM to each client disk images of the installation software can be placed in a public directory or onto diskettes Use a file management tool to copy disk images Use the Structure of CD1 section in Step 10 Understanding the Software to determine the location of the disk images on the compact disc Installing the Macintosh Printer Software for Network Clients The installation procedures are the same for an administrator or a client workstation Follow the instructions detailed in Installing the Macintosh Printer Software at the beginning of this section 48 Step 13 Macintosh Network Installation EN Troubleshooting Checklist If the printer does not appear to be func
34. nnector on tray 4 that is marked with two dots 4 Attach the power pack to the back of the printer by inserting the clip into the space between the printer and tray 4 EN EN Push the two cables extending from the power pack into the space between the printer and tray 4 along the back of the printer Plug the shorter of the two cables into the connector on the back left corner of the printer Plug the longer of the two cables into the connector on the back left corner of tray 4 Plug the female end of the power cord into the male connector on the bottom of the power pack Step 3 Installing the Cables 11 12 Step 3 Installing the Cables 9 Roll the printer to its permanent location where all four wheels rest on a level floor surface and stabilize it by pushing the locking tabs on the tray s wheels to the locked position 10 Rotate the feet of the five stabilizing legs and the anti tip foot on the left side of the tray until they are snug against the floor WARNING An unstable printer can tip over and cause injury make sure that the printer 1s secured properly 11 Plug the male end of the power cord into a surge protector or other grounded power source Note If an optional multi bin mailbox was ordered see the installation guide included with the mailbox for installation instructions EN Step 4 Connect
35. ory of the CD ROM labeled CD ROM 1 e HPSetup exe e Setup exe Directories on the compact disc labeled CD ROM1 Subdirectory 1 Subdirectory 2 Subdirectory 3 lt operating lt language gt DISK1 DISK2 DISK7_ files system gt for example DISK1 contains for example ENGLISH SETUPEXE WIN95 WINNT NDANSK and so forth DEUTSCH and PCL DISK1 contains so forth OEMSETUPINF DISK1 contains OEMSETUPINF JETADMIN DISK1 DISK2 DISK3 DISK4 Depending on the operating system in use some of the directories might not be accessible For example if you are using Microsoft Windows 95 you will not be able to access the Macintosh directory Installing the Software For printers with the optional HP JetDirect internal print server you might have to set certain network parameters depending upon the network configuration For most networks you can configure these parameters from the HP JetAdmin software included on CD ROM 1 For more information about how to set network parameters in the printer control panel see the online user s guide For information about sharing the printer through the parallel port connection see the computer s documentation Step 10 Understanding the Software 35 e For Microsoft Windows network installation instructions see Step 11 Windows Network Installation e For IBM LAN server network installation instructions see Step 12 IBM LAN Server Network Installa
36. plore the online user s guide To install the online user s guide to your hard disk 1 Insert the CD ROM labeled CD ROM into the CD ROM drive 2 Follow the procedures you normally use to install programs from the CD ROM drive for example in Windows 95 click Start click Run and type D Setup Exe on the command line 36 Step 10 Understanding the Software EN EN To access the online user s guide from the hard disk Microsoft Windows 95 users click Start point to Programs then HP LaserJet and click the online user s guide icon Microsoft Windows 3 1x users locate the HP LaserJet group and double click the online user s guide icon Macintosh users locate the HP LaserJet group and double click the online user s guide icon To access the online user s guide from the CD ROM Insert the CD ROM labeled CD ROM2 into the CD ROM drive If you already have Adobe Acrobat Reader installed on your computer s hard drive open Acrobat Reader and then open the online user s guide from your CD ROM drive Or If you do not already have Adobe Acrobat Reader use your operating system s file management utility to locate the online user s guide and then double click the online user s guide Then locate Adobe Acrobat Reader and double click Adobe Acrobat Reader Additional Information Information that was not available when this guide was printed can be found in the readme file which is copied onto the hard disk
37. printer control panel see the online user s guide for more information about the message Or If the printer neither prints the directory list nor displays an error message on the printer control panel check that all power cables are plugged in and that all cables connecting the printer and computer are securely fastened EN Step 9 Printing a Configuration Page 33 Communicating with an optional HP JetDirect internal print server If the printer contains an optional HP JetDirect internal print server and you cannot communicate with the printer over the network verify the operation of the print server Check the JetDirect configuration page which was printed when the steps under To print a configuration page were performed If the message I O CARD READY does not appear on the JetDirect configuration page see the troubleshooting section of the HP JetDirect Print Server Software Installation Guide HP JetDirect 10 100TX print server If the printer contains an optional HP JetDirect 10 100TX print server check to see that the print server was able to link to the network e Check the link speed indicators 10 or 100 on the print server If both are off the print server failed to link to the network e Check the JetDirect configuration page which was printed when the steps under To print a configuration page were performed The message LOSS OF CARRIER ERROR indicates that the print server failed to link to
38. t Server Software Installation Guide 42 Step 11 Windows Network Installation EN Note Note EN U 8 Step 12 IBM LAN Network Installation Installing the Printer Software for IBM LAN Server 4 x For IBM LAN Server 4 x networks install the software on workstations or on the server To install IBM LAN Server printer software for system administrators Verify the system requirements by referring to the HP JetDirect Print Server Software Installation Guide Quit all applications Insert the CD ROM into the CD ROM drive Display the OS 2 command window by completing the following steps a Double click OS 2 System b Double click Command Prompts c Double click OS 2 Window At the OS 2 command prompt select the CD ROM drive the OS2 Jetadmin directory and the subdirectory for the language you want Copy the software to the computer s hard drive and extract the files The following instructions assume you chose the OS2 Jetadmin English subdirectory Use the Jetinst command to start the installation of JetAdmin for OS 2 Jetinst lt sourcedrive gt lt bootdrive gt lt option gt where lt sourcedrive gt points to a directory containing these install files lt bootdrive gt is the OS 2 boot partition where you want this software lt option gt is HP to install as a print server default Or CLIENT to install as a client For example from the D OS2 Jetadmin English gt prompt you might citer
39. ter with a stand Note Make sure that the printer is off power button out before connecting the power cord 1 Roll the printer to its permanent location where all four wheels rest on a level floor surface and stabilize it by pushing the locking tabs on the printer stand s wheels to the locked position WARNING An unstable printer can tip over and cause injury make sure that the printer 1s secured properly 2 Plug the female end of the power cord into the connector on the back left corner of the printer 3 Plug the male end of the power cord into a surge protector or other grounded power source EN Step 3 Installing the Cables 9 10 Step 3 Installing the Cables To connect the interface cable and power cords for a printer with an optional tray 4 Note Make sure that the printer is off power button out before attaching the interface cable and connecting the power cords 1 Locate the interface cable A the power pack B and the straight power cord C Note The interface cable A might already be attached to the printer and tray 4 If it is proceed to step 4 below otherwise continue with step 2 2 Attach the end of the interface cable that is marked with one dot to the printer above the parallel connector 3 Attach the other end of the interface cable marked with two dots to the co
40. the network If the print server failed to link verify that all cables are correctly connected If all cables are correctly connected and the print server still fails to link follow the steps below to reconfigure the print server 1 Remove the HP JetDirect 10 100TX print server 2 Use jumpers P1 P2 and P3 to manually configure the print server for either 10 or 100 Mbps megabits per second link speed and Full or Half duplex operation according to the table below Print Server Operation Jumper P1 Jumper P2 Jumper P3 Autonegotiation Enabled AUTO Pn 100 Half duplex not AUTO o 100 3 Reinstall the print server 4 Verify that the configuration of the connecting network device such as a 10 100TX network switch matches For example to set the print server for 100TX Full duplex operation the port on the network switch must also be set for 100TX Full duplex operation 5 Turn the printer off and back on and check the print server operation If the print server fails to link contact a local authorized HP dealer or service representative 34 Step 9 Printing a Configuration Page EN Note EN Step 10 Understanding the Software CD ROMs are included with this printer CD ROM 1 contains the printer software CD ROM2 contains the online user s guide and the software needed to read the guide Adobe Acrobat Reader Acrord32 exe is on the root directory Structure of CD ROM1 The following files are on the root direct
41. ting software in another language click Exit and use the Structure of CD ROM1 section in Step 10 Understanding the Software to find the path for the language you want to install For example to install printing software for Windows 95 in Spanish the path is D Win95 Espanol Disk 1 Setup exe 8 Choose an installation type that fits your needs Installation Type Components Installed Minimal Installation PostScript drivers only Typical Installation PCL and PostScript drivers HP toolbox Custom Installation Allows you to choose components 9 If you do not already have a port set up choose LPT1 when prompted to choose a port for the printer You can assign the correct port when you configure the printer on the network 38 Step 11 Windows Network Installation EN Configuring the Printer on the Network Before you can use the printer configure it on the network HP recommends that you use a printer management utility such as the HP JetAdmin software PCONSOLE or NWADMIN Configuring the printer on the network involves steps such as setting up a print queue or port To configure the printer see the information for this network contained in the HP JetDirect Print Server Software Installation Guide The printer can also be configured in the printer control panel To configure the printer in the printer control panel see the online user s guide Distributing the Printer Software to Network Clients Before a client can
42. tion e For Macintosh network installation instructions see Step 13 Macintosh Network Installation A variety of the following operating systems are also supported by this printer but the software must be obtained separately HP UX SunOS Solaris To order the software call your operating system software vendor or contact HP through CompuServe the World Wide Web HP Distribution HP Bulletin Board Service BBS or HP FIRST See the quick reference guide or online user s guide for addresses phone numbers and URLs of these services Accessing the Online User s Guide The online user s guide and the software needed to read the guide Adobe Acrobat Reader can be installed on your computer s hard disk or can be read from the CD ROM drive The reader software allows you to scroll through the online user s guide by pressing ETAT and LITE or by using a mouse to click the scroll bar Additionally it offers fast access to subjects in which you are interested through its table of contents and its index Table of Contents and Index should always be displayed on the left hand side of the screen The table of contents or index will be displayed automatically when you click them When the table of contents or the index is displayed on the screen simply click the subjects to display the information There are additional navigation tools and viewing options under the View and Tools menus to help you ex
43. tioning correctly check the following items Problem or Error Message The printer control panel display is blank The printer control panel displays FFL INE Printer control panel displays Cannot print from the computer using a parallel cable Cannot print using a sharing device Random garbage characters are printing Printer control panel displays Printer control panel displays an unfamiliar message Solution Make sure the printer s power switch is on The printer might be in Power Save mode Press Make sure all power cables are securely attached and plugged into a grounded power source Either no cable a bad cable or only a LocalTalk cable is attached to the HP JetDirect internal print server For LocalTalk connections the message should disappear after approximately 5 minutes during which normal printing is possible Check the cable connection The HP JetDirect internal print server might be improperly installed Reinstall the print server There might be a network problem See the HP JetDirect Print Server Software Installation Guide Also see Step 4 Connecting the Printer to a Network about how to add 50 Ohm terminators if necessary The cable might be installed incorrectly too long or faulty Remove the cable and reconnect it making sure it is securely connected Try another parallel cable under 10 feet approximately 3 meters in length Replace the cable with an HP parall
44. ve the shutter A on the cartridge 2 Align the arrow on the top of the cartridge with the arrow at the top of the slot in the printer and slide the cartridge into the printer 3 Place one hand on the cartridge and use the other hand to pull the orange ring and remove the seal Discard the seal Note If toner gets on fabric wipe the toner off with a dry cloth and then wash the clothing in cold water Warm water or the heat of a dryer will set toner into fabric 4 Swing the upper blue lever back to the left Note If the lever does not return to its original position make sure that the black toner cartridge and the imaging drum are all the way in the printer and that the orange seal was removed from the toner cartridge EN EN To install the color toner cartridges 1 Turn the printer on power button in 2 Press the blue button beneath the clear door to turn the color toner carousel to the slot marked with a yellow sticker Note The carousel will not rotate unless the clear door is closed the imaging drum and black toner cartridge are installed completely including removing the orange seal from the black toner cartridge and swinging the upper lever to the left and the upper right door is closed 3 Open the clear door 4 Push the blue locking
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