HP 5550 User's Manual
Contents
1. Windows Installation and troubleshooting Windows setup poster Printer software and hardware setup for networking Macintosh Macintosh setup instructions Macintosh setup poster this Printer box contents Windows reference Additional installation troubleshooting Macintosh guide HP Customer Care Center HP printer warranty Printer e Onscreen user s guide for using maintaining Windows Assistant and troubleshooting the printer warranty statements environmental statement regulatory notices For access instructions see viewing the onscreen user s guide on page 4 HP Customer Care Center Printing ideas Shopping links to other HP products Tools and updates Complete product information including Macintosh user s guide ASA maintaining and troubleshooting the Warranty statement Environmental statement and regulatory notices For access instructions see viewing the onscreen user s guide on page 4 release Known software compatibility issues Windows L notes Click Start gt Programs gt Hewlett Packard gt hp deskjet printer gt release notes this DOS systems information appears on page 5 of DOS reference this reference guide guide en NewportRG book Page 4 Wednesday April 24 2002 6 32 PM viewing the onscreen user s guide The onscreen user s guide provides instructions for using the HP printer2. Information is also provided to help you solve printer problems that may occur Windows When you install the printer software the onscreen user s guide is installed automatically Open the user s guide through the HP Printer Assistant a tool that also provides Support through HP Customer Care Center Printing ideas Shopping links to other HP products Tools and updates The hp printer assistant icon is displayed on the Windows desktop after you install the printer software Double click the icon to open the hp printer assistant accessing the user s guide To view the user s guide 1 Double click the hp printer assistant icon on your computer desktop The hp printer assistant appears 2 Click the user s guide button to display the guide s topics You can also open the user s guide from the Start menu by clicking Start gt Programs gt Hewlett Packard gt hp deskjet printer gt user s guide Adobe Acrobat versions of the user s guide The user s guide is also available in the following languages Arabic Greek Hebrew Turkish If you want to view the user s guide in one of these languages 1 Double click the hp printer assistant icon on your computer desktop 2 Click the user s guide button on the hp printer assistant screen 3 Select user s guide is available in other languages at the bottom of the screen 4 Insert the printer software CD into the computer s CD ROM
3. 50 01 Chile 800 36 0999 China 010 6564 5959 Colombia 9 800 114 726 Costa Rica 0 800 011 0524 Denmark 39 29 4099 Ecuador Andinatel Ecuador Pacifitel 1 800 711 2884 1 800 225528 Finland 0203 47 288 Singapore 272 5300 Spain 902 321 123 Sweden 08 619 2170 Switzerland 0848 80 11 11 Taiwan 2 2717 0055 Thailand 2 6614000 Turkey 1 216 579 71 71 United Kingdom 0207 512 5202 United States 1 208 323 2551 Venezuela 0800 47468368 Vietnam 08 823 4530 France 01 43 62 34 34 Germany 0180 52 58 143 0 06 30 sec Greece 1 60 73 603 Guatemala 1 800 995 5105 Hong Kong 3002 8555 Hungary 01 382 1111 e9 en NewportRG book Page 16 Wednesday April 24 2002 6 32 after the free phone support period obtaining a warranty After the free phone support period extension contact your HP dealer or call the support phone number for your country you would like to extend the warranty region to discover the available support coverage beyond the limited warranty options See support phone numbers period contact your local HP dealer on page 15 If your HP dealer does not offer service contracts call HP directly and ask about obtaining hp repair our HP service agreements If your HP printer needs to be repaired call HP phone support A trained HP support technician will diagnose the probl
4. HP product is distributed by HP except for the Middle East Africa Argentina Brazil Mexico Venezuela and France s D partements d outre mer for those excepted areas the warranty is valid only in the region of purchase Contracts for additional warranty services such as on site service may be available from any authorized HP service facility where the product is distributed by HP or by an authorized importer Any applicable print cartridge warranty shall not apply to HP print cartridges that have been refilled remanufactured refurbished misused or tampered with in any way 17 e NewportRG book Page 18 Wednesday April 24 2002 6 32 B limitations of warranty TO THE EXTENT ALLOWED BY LOCAL LAW NEITHER HP NOR ITS THIRD PARTY SUPPLIERS MAKE ANY OTHER WARRANTY OR CONDITION OF ANY KIND WHETHER EXPRESS OR IMPLIED WITH RESPECT TO THE HP PRODUCTS AND SPECIFICALLY DISCLAIM THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE C limitations of liability 1 To the extent allowed by local law the remedies provided in this Warranty Statement are the customer s sole and exclusive remedies 2 TO THE EXTENT ALLOWED BY LOCAL LAW EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THIS WARRANTY STATEMENT IN NO EVENT WILL HP OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR DIRECT INDIRECT SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES WHE
5. drive 5 Select your language from the list that appears e If Acrobat Reader is installed on your computer the user s guide is displayed DA Use Acrobat 4 0 or later to view EZ the user s guide e H Acrobat Reader is not installed on your computer it is installed automatically then the user s guide is displayed E T e en NewportRG book Page 5 Wednesday April 24 2002 6 32 1 Macintosh Adobe Acrobat Reader 4 0 or later is required to view the user s guide on Macintosh computers If you do not have Acrobat Reader install it from the printer software CD Y If you are a Mac OS X user view the onscreen user s guide with Adobe Acrobat Reader 4 0 or later If you use the Mac OS X Preview feature you will not be able to navigate the onscreen user s guide To open the user s guide 1 Insert the printer software CD into the computer s CD ROM drive The HP Deskjet screen is displayed 2 Select the User s Manuals folder for your language 3 Do one of the following Double click the User s Guide icon if Acrobat Reader is installed on your computer User s Guide Double click the Reader Installer icon if Acrobat Reader is not installed on your computer e Reader Installer Adobe Acrobat Reader is installed automatically After it is installed double click the User s Guide icon to display the user s guide E DOS In DOS ope
6. not install correctly possible causes to solve the problem There may be a conflict with Uninstall the printer software then reinstall it a virus protection program or 1 Do one of the following other software programs nsert the CD ROM into the CD ROM drive There may be a conflict with and select Remove printer software Follow a peripheral device the onscreen instructions connected to your printer Open the Printer Assistant and select Tools and Updates gt uninstall software e Select Start gt Programs gt Hewlett Packard gt ON A hp deskjet printer gt uninstall software 2 Close any virus protection programs or other software programs that are running on the computer 3 To reinstall the printer software insert the CD ROM into the CD ROM drive then follow the onscreen instructions If the software program does not automatically start then see to solve the problem on page 9 10 en NewportRG book Page 11 Wednesday April 24 2002 6 32 installation troubleshooting continued Windows USB Use the information in this section if you have problems setting up your HP printer If you need help after the printer is set up see the onscreen user s guide in the Printer Assistant See viewing the user s guide on page 4 of this reference guide for instructions what is the problem When tried to install USB the installation stopped When tried to
7. ATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF HP PRODUCTS TO SUCH CUSTOMERS _ Se en NewportRG book Page 19 Wednesday April 24 2002 6 32 1 printer specifications black text print speed FastDraft Up to 17 pages per minute Everyday Up to 8 pages per minute Normal Up to 6 pages per minute Inkjet Paper Best 1200 dpi text rendering Up to 2 pages per minute mixed text with color graphics print speed FastDraft Up to 12 pages per minute Everyday Up to 6 pages per minute Normal Up to 4 pages per minute Inkjet Paper Best 1200 dpi text rendering Up to 0 5 page per minute These are approximate figures The exact speed varies with the system configuration software program and document complexity memory All models 8 MB built in RAM power consumption All models 2 watts maximum when off 4 watts average non printing 30 watts average when printing 6 ink color printing Use 6 ink color printing to enhance the quality of photographs For 6 ink color printing a photo hp 58 and a tri color hp 57 print cartridge must be installed A photo hp 58 print cartridge may be purchased separately if it is not included with your product Use the 4800 x 1200 optimized dpi setting when you want the highest quality print resolution for printing photographs When 4800 x 1200 optimized dpi is selected in the printer driver the tri color print cartridge prints in the 4800 x 1200 o
8. THER BASED ON CONTRACT TORT OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY OF SUCH DAMAGES 18 D local law 1 This Warranty Statement gives the customer specific legal rights The customer may also have other rights which vary from state to state in the United States from province to province in Canada and from region to region elsewhere in the world 2 To the extent that this Warranty Statement is inconsistent with local law this Warranty Statement shall be deemed modified to be consistent with such local law Under such local law certain disclaimers and limitations of this Warranty Statement may not apply to the customer For example some states in the United States as well as some governments outside the United States including provinces in Canada may Preclude the disclaimers and limitations in this Warranty Statement from limiting the statutory rights of a consumer e g the United Kingdom Otherwise restrict the ability of a manufacturer to enforce such disclaimers or limitations or Grant the customer additional warranty rights specify the duration of implied warranties which the manufacturer cannot disclaim or not allow limitations on the duration of implied warranties 3 FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND THE TERMS IN THIS WARRANTY STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MAND
9. al Serial Bus USB 2 0 full speed compliant cable In Japan only a USB cable is included with the printer Use with Windows 98 Me 2000 XP and Macintosh parallel cable Purchase parallel cable type IEEE 1284 compliant Use with Windows 95 98 NT 4 0 Me 2000 and XP network Windows The printer can be connected to a network in one of two ways The printer can be connected directly to a computer on a network For instructions on connecting the printer directly to a computer on a network use the printer software CD and follow the onscreen network setup instructions The printer can be connected to a network with an HP Jetdirect Print Server For instructions on connecting the printer to a network with an HP Jetdirect Print Server use the printer software CD and the documentation that came with the HP Jetdirect Print Server Macintosh The printer can be connected to a network with an HP Jetdirect External Print Server that supports an AppleTalk connection b D em NewportRG book Page 3 Wednesday April 24 2002 6 32 PM finding information Several documents are included with the HP printer They provide instructions on how to install the printer software operate the printer and find help see for information about platform CD Begin with the printer software CD to setup printer Windows and install printer software The printer software CD provides setup instructions
10. dealer or call HP at the phone number listed for your country region For the HP support phone number see support phone numbers on page 15 As a part of our continuing effort to improve our phone support services we advise you to check our Website on a regular basis for new information regarding service features and delivery 14 before placing a call Before placing a call for help try these other free support options user s guide see viewing the onscreen user s guide on page 4 setup poster HP esupport If you cannot solve the problem using these resources call an HP support technician while you are in front of your computer and printer For faster service please be prepared to provide information about the steps you have taken to solve the problem HP needs the following information to assist you The printer s model number located on the label on the front of the printer The printer s serial number located on the bottom of the printer The computer s operating system The version of the printer driver also referred to as the printer software Windows Open Printer Assistant select customer care gt support information gt system information then scroll to printer information Macintosh The version number appears in the upper right corner of the Print dialog box Messages displayed at the time the situation occurred Answers to these questions Has this situat
11. elow possible causes to solve the problem Static electricity has built up in Disconnect the USB cable from the pinta the cable between the printer 2 Unplug the printer from its power cord and your computer 3 Wait approximately 30 seconds i En E a defective 4 Plug the power cord into the printer 5 Plug the USB cable into the printer 6 Replace the USB cable or use a parallel cable if Unknown Device continues to appear in the New Hardware Found dialog box and you are not using Windows 2000 ES a 12 en NewportRG book Page 13 Wednesday April 24 2002 6 32 1 contacting hp customer care center The HP Customer Care Center provides expert advice on using your HP printer and solving problems with your printer support process The HP support process works most effectively if you look for help in the following order 1 Use the onscreen user s guide See viewing the onscreen user s guide on page 4 2 Access HP e support Check HP s Web support pages for product help Send HP an email 3 Contact HP support by phone For more information see hp support by phone on page 14 Support options and availability vary by product country region and language hp support Websites If you have access to the Internet you can obtain a wide variety of information about your printer Visit our Website for the latest printer software and support informatio
12. em and coordinate the repair process For a list of HP support phone numbers see support phone numbers on page 15 HP support will direct you to the best solution whether it is an authorized service provider or an HP facility This service is free during your HP printer s limited warranty period After the warranty period you will be quoted a repair cost 16 Se en NewportRG book Page 17 Wednesday April 24 2002 6 32 hp printer limited warranty statement country region software printer North America including Canada 90 days 1 year Asia Pacific 90 days 1 year Europe 90 days 1 year Latin America 90 days 1 year 4 If HP receives during the applicable A extent of limited warranty warranty period notice of a defect in any Hewlett Packard HP warrants to the end user customer that the HP products specified above will be free from defects in materials and workmanship for the duration specified above which duration begins on the date of purchase by the customer Customer is responsible for maintaining proof of date of purchase nh For software products HP s limited warranty applies only to a failure to execute programming instructions HP does not warrant that the operation of any product will be uninterrupted or error free HP s limited warranty covers only those defects which arise as a result of normal use of the product and do not apply to any mpro
13. en NewportRG book Page i Wednesday April 24 2002 6 32 PM reference guide hp deskjet 5550 series e en NewportRG book Page ii Wednesday April 24 2002 6 32 PM Edition 2 April 2002 notice The information contained in this document is subject to change without notice Hewlett Packard makes no warranty of any kind with regard to this material including but not limited to the implied warranties of merchantability and fitness for a particular purpose Hewlett Packard will not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing performance or use of this material No part of this document may be photocopied reproduced or translated to another language without the prior written consent of Hewlett Packard Company terms and conventions The following terms and conventions are used in this reference guide terms The hp deskjet 5550 series printer may be referred to as the HP Deskjet 5550 printer the HP Deskjet or the HP printer symbols The symbol guides you through a series of software steps For example Click Start gt Programs gt Hewlett Packard gt hp deskjet printer gt release notes to view the release notes cautions A Caution indicates possible damage to the HP printer or to other equipment For example Caution Do not touch the print cartridge ink nozzles or copper contacts Touching these parts will result in clogs
14. ink failure and bad electrical connections acknowledgements Microsoft MS DOS and Windows are registered trademarks of Microsoft Corporation Adobe and Acrobat are registered trademarks of Adobe Systems Incorporated Mac Macintosh AppleTalk and Mac OS are trademarks of Apple Computer Inc registered in the U S and other countries Copyright 2002 Hewlett Packard Company en NewportRG book Page iii Wednesday April 24 2002 6 32 PM 1 reference guide hp deskjet 5550 series printer table of contents introducing the hp deskjet 5550 series printer 1 VC imie BOM RE deoa ddr o anke ord ur eh dca d a 1 pite RLERAWRGG EE 2 DO ae Sars artes tie aoe ke des aber de fei E e gg 2 parallel cable wd exu io dodo dod aed 2 2 finding information 4 55024 045 005 00 Ra ENEE EEN NIE e 3 viewing the onscreen user s 4 DULL RM 4 i ode roo Erud Pee ee ee ee eee ee eee res 5 it a doi d PU 5 buttons and lighis 6 6 print cartridge status symbol and light esser reto 6 resume bullon ond light iocus bh ee beaded enone A 6 power 6 pini carnidg s ere red bka ias RE 7 installation troubleshooting 8 BEE TERT TES NIE 8 EE 9 Wied e EE 11 contacting hp cu
15. install again the New Hardware Found Wizard was gone and the USB port was not available possible causes to solve the problem The operating system Uninstall the printer software then reinstall it terminated the installation 1 Do one of the following before it was complete Insert the CD ROM into the CD ROM drive and select Remove printer software Follow the onscreen instructions Open the Printer Assistant and select Tools and Updates gt uninstall software e Select Start gt Programs gt Hewlett Packard gt hp deskjet printer gt uninstall software 2 Close any virus protection programs or other software programs that are running on the computer 3 To reinstall the printer software insert the CD ROM into the CD ROM drive then follow the onscreen instructions If the software program does not automatically start then see to solve the problem on page 9 Ns 11 en NewportRG book Page 12 Wednesday April 24 2002 6 32 PM installation troubleshooting continued Windows USB continued what is the problem When connect a USB cable between the printer and my computer an Unknown Device message appears EDS If you are using Windows 2000 the Unknown Device message does nof mean Y that there is a problem However if you are using Windows 98 Me or XP the Unknown Device message does mean that there is a problem Use the troubleshooting steps b
16. ion happened before Can you re create it Did you add any new hardware or software on your computer around the time this situation began _ Se en NewportRG book Page 15 Wednesday April 24 2002 6 32 support phone numbers If you need help solving a problem contact HP support using the phone phone number country region Korea outside Seoul number in the table below For the most India 11 682 6035 up to date list of phone numbers for your SEH 21 350 3408 country region refer to HP s Website Se SES http www hp com cpso support guide Vtc psd expectations html Israel 09 830 4848 italy 02 264 10350 country region phone number Japan 0570 000511 Africa Middle East 4122 780 71 11 Korea Seoul 02 3270 0700 080 999 0700 Malaysia 03 295 2566 Mexico Mexico City Mexico outside 5258 9922 Argentina 0810 555 5520 Australia 03 8877 8000 Austria 0660 6386 Belgium Dutch 02 626 8806 Belgium French 02 626 8807 Brazil inside Greater 3747 7799 Sao Paulo Brazil outside Greater Sao Paulo 0 800 157751 Canada 905 206 4663 Caribbean 1 800 711 2884 Central America 1 800 711 2884 Mexico City 01 800 472 6684 Netherlands 0 20 606 8751 New Zealand 09 356 6640 Norway 22 11 6299 Peru 0800 10111 Philippines 2 867 3551 Poland 22 865 98 00 Puerto Rico 1 877 232 0589 Russia Moscow 095 923
17. n at www hp com cposupport loc regional html or www hp com go support hp support email One to one email gives direct answers to your questions from an HP support technician Email support is a great way to ask technical questions or obtain answers that are tailored to your specific need Enter your question on a Web form and receive an email reply software updates Use either of the following methods to obtain copies and updates of the printer software Download the printer software from HP s Website Phone the HP Customer Care Center to request a CD containing the software update files See support phone numbers on page 15 for support telephone numbers 13 D 7 e NewportRG book Page 14 Wednesday April 24 2002 6 32 hp support by phone HP provides telephone support free of charge during the printer s free phone support period free phone support period The list below shows the free phone support period for your country region Standard phone company charges apply country region phone support North America 1 year Asia Pacific year Europe Middle Eost See below Africa Latin America year including Mexico Europe Middle East and Africa For phone support in Europe please consult the following Website to check the details and conditions of phone support in your country region http www hp com go support Alternately you can ask your
18. ntinue printing power button and light The Power button turns the printer on and off It may take a few seconds for the printer to turn on after pressing the Power button The green light next to the Power button flashes when the printer is processing Caution Always use the Power button on the front of the printer to turn the printer on and off Using a power strip surge protector or a wall mounted switch to turn the printer on and off may cause printer failure 7 D a NewportRG book Page 7 Wednesday April 24 2002 6 32 PM print cartridges using print cartridges The printer uses three print cartridges print selection product cartridge number number black c6656 tri color c6657 photo c6658 For most printing use the black hp 56 and tri color hp 57 print cartridges For photo printing use the tri color hp 57 and photo hp 58 print cartridges Purchase the photo hp 58 print cartridge separately For more information see these sections in the onscreen user s guide maintaining print cartridges print cartridge recovery replacing a print cartridge To replace a print cartridge 1 Press the Power button to turn on the printer then open the top cover 2 Open the cradle latch 3 Slide the print cartridge out of the print cartridge cradle and discard it 4 Unwrap the replacement print cartridge then pull the pink tab to remove the plastic
19. per or inadequate maintenance or modification Software interfacing media parts or supplies not provided or supported by HP or Operation outside the product s specifications For HP printer products the use of a non HP ink cartridge or a refilled ink cartridge does not affect either the warranty to the customer or any HP support contract with the customer However if printer failure or damage is attributable to the use of a non HP or refilled ink cartridge HP will charge its standard time and materials charges to service the printer for the particular failure or damage software media or ink cartridge covered by HP s warranty HP shall replace the defective product If HP receives notice of a defect in any hardware product covered by HP s warranty during the applicable warranty period HP shall either repair or replace the defective product at HP s option If HP is unable to repair or replace as applicable a defective product covered by HP s warranty HP shall within a reasonable time after being notified of the defect refund the purchase price of the product HP shall have no obligation to repair replace or refund until the customer returns the defective product to HP Any replacement product may be either new or like new provided that it has functionality at least equal to that of the product being replaced HP s limited warranty is valid in any country region where the covered
20. ptimized dpi mode If the photo hp 58 print cartridge is also installed the print quality is enhanced declared noise emissions in accordance with ISO 9296 Best Mode Sound power level LWAd without Automatic Two Sided Printing Module 5 3 Bels A 53 dB A Sound pressure level LpAm bystander positions without Automatic Two Sided Printing Module 40 dB A Normal Mode Sound power level LWAd without Automatic Two Sided Printing Module 5 9 Bels A 59 dB A Sound pressure level LpAm bystander positions without Automatic Two Sided Printing Module 47 dB A power requirements For power adapter part number 0950 4081 the power requirements are Input Voltage 120 Vac 10 Input Frequency 60 Hz 3 Hz For power adapter part number 0950 4082 the power requirements are Input Voltage 100 to 240 Vac 10 Input Frequency 50 to 60 Hz 3 Hz regulatory model number For regulatory identification purposes your product is assigned a Regulatory Model Number The Regulatory Model Number for your product is VCVRA 0101 This regulatory number should not be confused with the marketing name e g HP DeskJet 5550 or product numbers e g C6487C 19 _ Se en S NewportRG book Page 20 Wednesday April 24 2002 6 32 PM 20 D
21. rating systems information is found in a text document called dosread txt This file is located on the printer software CD in the language code gt djcp directory For language code substitute the relevant code from the list below To read the file in English for example open dosread txt in the enu djcp directory DOS support is not available in all languages and countries regions for this language use this code Chinese Simplified chs Chinese Traditional cht Czech csy Danish dan German deu English enu Spanish esm Finnish fin French fra Hungarian hun Italian ita Korean kor Dutch nld Norwegian non Polish plk Portuguese ptb Russian rus Swedish svc e NewportRG book Page 6 Wednesday April 24 2002 6 32 buttons and lights The printer buttons let you turn the printer on and off cancel a print job or resume printing The lights give you visual cues about the status of the printer 1 Cancel button 2 Print Cartridge Status light 3 Resume button and light 4 Power button and light cancel button Pressing the Cancel button cancels the current print job print cartridge status symbol and light The Print Cartridge Status light turns on or flashes when a print cartridge needs service resume button and light The Resume light flashes when an action is required such as loading paper or clearing a paper jam When the problem is solved press the Resume button to co
22. stomer care center 13 EE 13 13 hn suppor EE deii rb dee Pob dee epe deo dp eese 14 oblaining hp VOD ascia cored b UP d e epe odes ober a pP es 16 ablaining d warranty eXtension 2 si rs od seed aes Paare oT YO 16 en 5 NewportRG book Page iv Wednesday April 24 2002 6 32 hp printer limited warranty statement printer SPOGNCONONS 2563 eg NEE aod RR rack aad bac cuo des acea 6 ink color pring sses eeraa na E DUCERET qi s dd regulatory model Reeg reiege prr X REY Or TRE ah b D en NewportRG book Page 1 Wednesday April 24 2002 6 32 PM 1 introducing the hp deskjet 5550 series printer whar s in the box Thank you for buying an hp deskjet 5550 series printer Your printer box contains the following items 1 printer 9 2 setup posters 3 this reference guide 6 4 printer software CD 7 8 power cord and power adapter or power adapter black hp 56 print cartridge tri color hp 57 print cartridge USB cable Japan only If any of these items is missing from the box talk to your HP dealer or contact the HP Customer Care Center See contacting hp customer care center on page 13 for more information b Se e NewportRG book Page 2 Wednesday April 24 2002 6 32 connectivity This printer has several connectivity options USB cable parallel cable network USB cable Purchase a Univers
23. tape cull Caution To prevent clogs ink failure and bad electrical connections do not touch the print cartridge ink nozzles or copper contacts and do not remove the copper strips 5 Slide the print cartridge firmly into the cradle 6 Pull the cradle latch forward then press it down to tuck the tabs into place to close the cradle latch 7 Verify that plain paper is loaded in the In tray then close the top cover The printer automatically prints a calibration page en NewportRG book Page 8 Wednesday April 24 2002 6 32 PM installation troubleshooting hardware Use the information in this section if you have problems setting up your HP printer If you need help after the printer is set up see the onscreen user s guide in the Printer Assistant See accessing the user s guide on page 4 of this reference guide for instructions what is the problem The calibration page does not print possible causes to solve the problem dm is no paper in the go that the paper tray is loaded paper tray M e S The top cover is not desch the top cover M Se A The printer is not turned on hase the Power button to turn the printer on 5 5e a Ne The print cartridges are not Install print cartridges installed US M Ei plastic tape is not Pul the pink tab to remove the plastic tape N removed from a print from
24. the print cartridge cartridge d i If you have tried all of the above but the calibration page still does not print g then send a print job to the printer The calibration page will print after the print job en NewportRG book Page 9 Wednesday April 24 2002 6 32 1 installation troubleshooting continued Windows Use the information in this section if you have problems setting up your HP printer If you need help after the printer is set up see the onscreen user s guide in the Printer Assistant See viewing the user s guide on page 4 of this reference guide for instructions what is the problem The installation program will not automatically start when the CD is inserted possible causes to solve the problem x 1 Insert the printer software CD into the The computer cannot find the computer s CD ROM drive Be careful to autorun exe program on the position the CD correctly CD ROM 2 Select Start gt Run then click Browse 3 Browse to the CD ROM icon 4 Click the setup exe file then click Open 5 The setup exe file appears in the Run dialog box Click OK 6 Follow the onscreen instructions to install the printer software Auto run is disabled _ Se en NewportRG book Page 10 Wednesday April 24 2002 6 32 installation troubleshooting continued Windows continued what is the problem The printer software did
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