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HP 480-0005-00-15 User's Manual

1. Line LI A Circuits HHI HHI UN Trunk Circuits iil Circuit HII PA db o PBX Tenor CMS Ethernet IP Network VOIP Call 0 Ethernet Other Call Routing Options There are several routing tables you can configure via the Command Line Interface CLI to adjust how the Tenor CMS unit routes specific calls For example you may want to configure 911 as a bypass number which means that all 911 calls coming into Tenor CMS from the line circuit will be routed directly to a Trunk circuit presumably connected to a PSTN Bypass calls are never routed over IP There are four types of routing databases you can configure Bypass Directory Numbers BPN Local Direc tory Numbers LDN Hop Off Directory Numbers HDN and Static Route Bypass Directory Numbers are directly routed from a Line circuit to a Trunk circuit Local Directory Numbers are phone numbers that are reachable through local Line Circuits Hop Off Directory Numbers are phone numbers that can be routed over the IP to another Tenor location and then out to the Trunk circuit possibly to the PSTN as a local call Static Routes are used between networks and other H 323 devices that are not registered to the network through the Border Element such as non Quintum gateways Virtual Tie Line Tenor CMS can emulate a tie tr
2. 2 A 2 H e petret cell E am E 28 joojoe zoog _ E m Fa tae ie Zook 2 MR GF beets see Power Supplies E Dz oo do 2005 i an pp CE HE oo Be BOO By aoon o Me fe boc ts beet ran 3 E i 3 joojoe 30 08 A C Power Supply 2 QUINTUM TECHNOLOGIES NC Power A C Power Supply QUINTUM TECHNOLOGIES INC e o E 2 a E Power p ut a y zp OH A C Power Supply Wrist Strap Ground Socket e Card Slots Eight slots are available for WAN cards DSP Resource Cards DS1 cards and the CPU System Controller Card e Power Supplies Three load sharing AC power supplies two are installed in the unit Power supplies act in a load sharing manner Two power supplies are standard the third power supply is optional and ensures redundancy if any one of the three fail e Wrist Strap Ground Socket Socket available in which to connect an ESD wrist strap for ESD protec tion P N 480 0005 00 15 2 7 Chapter 2 Hardware Components Rear with AC power g NOTE For illustration purposes Figure 2 6 is shown with 4 DS1 cards and the CPU card Figure 2 6 Tenor CMS960 Rear View AC unit al on Card Slots i BE sm ae 3 m H H 00L 0L Le a E Strain Relief Mount 3 iq CO BL i iw c EM Ndo OTE upplementary N On Off Power Switch Earth Ground Wrist Strap Ground Socket Power Inl use e Card Slots Eight
3. Call Type The type of call Valid entry 1 voice 2 fax 3 modem 4 data Call Number Type The called numbering plan used for the call per Q 931 Possible common entries are as follows 1 Public E 164 9 Private Incoming Line If the call is incoming this field identifies which line the call came in on Valid entry 1 PBX 2 PSTN This field will be empty if the call is an incoming VoIP call Incoming Channel If the call is incoming this field identifies which channel the call came in on Valid entry 1 31 This field will be empty if the call is an incoming VoIP call Outgoing Line If the call is outgoing this field identifies which line the call is going out on Valid entry 1 PBX 2 PSTN This field will be empty if the call is an outgoing VoIP call Outgoing Channel If the call is outgoing this field identifies which channel the call went out on Valid entry 1 31 This field will be empty if the call is an outgoing VoIP call Autoswitch Time This is the date and time the autoswitched occurred when the call is switched from VoIP to circuit The entry will be in the following format yyyymmddhhmmss where yyyy 4 digits for year mm 2 digits for month dd 2 digits for day hh 2 digits for hour mm 2 digits for minutes ss 2 digits for sec onds If an autoswitch did not occur this field will be blank AutoSwitch Duration The number of seconds that the autoswitch call was active Valid entry xx
4. The prompt for that slot will be displayed Type remove The card will be removed from the database Power down the chassis and unplug the power cord from the unit to prevent any accidental power cycling of the CMS Follow steps 1 7 only as outlined in the section titled Replace WAN System Controller CPU cards of iden tical type in this chapter Physically remove the Rear Transition Module RTM if a WAN or a DS1 card slot is being changed or relocated For more information about rear transition module cards see Chapter 2 Hardware Components and Card Maintenance Replacement earlier in this chapter 14 CAUTION Front application T1 E1 of DS1 cards must always be matched with their appropriate rear transition modules DSP cards must never have a Rear Transition Module RTM installed behind them in the same slot number With a grounded wrist strap install the new card or install the card in a new location and only when required install the matching rear transition card This may require moving the blank face plates Re tighten handle lock down screws with a 1 Phillips screwdriver Replace the power cord back into the rear of the chassis and turn on the power switch The Tenor CMS will auto detect the new cards and or locations NOTE Depending upon your network additional configuration may be required Consult the CMS CLI Guide for more information P N 480 0005 00 15 8 19 Chapter 8 Diagnostics
5. Bad IP Quality Events The number of bad quality events that occur during a VoIP call This number deter mines the overall quality of the call Autoswitch Flag The terminating side of the autoswitch call initially terminates to the internal autoswitch agent before the call is actually autoswitched This termination generates an extra CDR in addition to the orig inal call that is autoswitched This field identifies a call that is terminated to the autoswitch agent 0 normal call 1 termination to the autoswitch agent The following are CDR fields used in the extended format 1 or 101 only Calling Party Number The number called from The format will be delivered in whatever format the PSTN or PBX delivers to the Tenor CMS PIN Code PIN code entered 14 digits maximum This field will be blank if a PIN code is not configured Remote Call ID Unique identification number generated by the remote side Tenor CMS for call record matching purposes Only generated for IP calls For a given IP call Local Call ID on one Tenor should match the Remote Call ID of the other Local Call ID Unique identification number generated by the local side Tenor CMS for call record match ing purposes Generated for all IP calls For a given IP call the Local Call ID on one Tenor should match the Remote Call ID of the other P N 480 0005 00 15 Chapter 6 Call Detail Recording Sample Record for Extended CMS CDR Format 3 4 103 104 Record
6. Gatekeeper Gatekeeper Zone Zone Gatekeeper Gatekeeper Zone Zone Administrative Domain Administrative Domain Call Services Gatekeepers provide services such as addressing authorization and authentication of terminals and gateways bandwidth management accounting billing and charging Gatekeepers also provide call routing services Specifically the Tenor CMS Gatekeeper provides the functions which follow Address Translation The gatekeeper translates telephone numbers into IP addresses and vice versa It per forms Alias Address phone number to Transport Address IP address translation when an endpoint requests service The Gatekeeper uses a translation table to translate an Alias Address an address such as an H 323 identifier that a user may not understand to a transport address The translation table is updated using Regis tration messages Autodiscovery The gatekeeper is discovered in one of the following ways An endpoint sends an IP broad cast called a Gatekeeper Request message GRQ message which includes that correct gatekeeper name to discover a Gatekeeper OR the endpoint will discover a gatekeeper by its IP address Routing The gatekeeper identifies the IP address of endpoints in its administrative domain The gatekeeper builds a routing database from information obtained from the border element and also from gateways and H 323 endpoints Admissions Control All H 323 endpoints must register and request permission t
7. e Allows unlimited number of remote sites connectivity to an organization s main phone network e Eliminates PSTN call charges within the network e Allows 4 digit dialing to all points throughout the network e Reduces the need for having a PBX at all sites e Central point of origination of Outbound PSTN calls Figure A 3 displays a scenario that will enable the people in the satellite office to be connected to the people in the main building and to the outside world even through their building does not have actual PSTN lines or a resident PBX In addition the people located at headquarters can dial the people at the Remote site using a 4 digit Private Dial Plan Figure A 3 OPX Example Analog Tenor Ey ee Remote Site Headquarters OPX P N 480 0005 00 15 A 7 Appendix B Specifications Approvals B 1 P N 480 0005 00 15 Appendix B Specifications Approvals Voice Fax Call Routing Coding Voice Algorithms Fax Support Automatic Call Detection Line Side Interface Trunk Side Interface A law u law G723 G 723 1A 5 3 6 3 Kbps G 726 16 24 32 40 Kbps G 729 G 711 Group III at 2 4 4 8 7 2 9 6 12 14 4 Kbps Voice Modem Fax Line Side PBX Trunk Side PSTN Connections B 2 Interface T1 El Signaling Impedance Jack T1 El and Fractional T1 E1 with a built in CSU Channel Associated Signaling CAS Common Channel Signaling CCS El 120
8. E ae 7 Ff QUINTUM ic MM TECHNOLOGIES NC IS MS TE z2 C Power Y je Y oe ie 2 Wrist Strap Ground Socket Power Supply e Card Slots Two slots are available for WAN cards T1 E1 DS1 DSP cards and the CPU System Con troller card e Power Supply One AC Power Supply e Wrist Strap Ground Socket Socket available in which to connect an ESD wrist strap for ESD protec tion P N 480 0005 00 15 Chapter 2 Hardware Components Rear View with AC power Figure 2 10 Tenor CMS240 Rear View AC unit Strain Relief Mount Fuse Ea a 5 Power Inlet f Wrist Strap Ground Socket Supplementary Earth Ground Card Slots On Off Power Switch e Strain Relief Mount The Strain Relief Mount enables you to connect the power cord strain relief to the unit A power cord strain relief is a plastic device designed to avoid accidental power down of the Tenor CMS i e if the power cord is accidentally pulled the strain relief will relieve pressure put on the cord e Power Inlet Inlet for which you insert the supplied AC power cord The unit requires 110 240 VAC e On Off Power Switch A switch to turn power on and off e Fuse Replaceable fuse See Chapter 8 Diagnostics Maintenance for more information e Supplementary Earth Ground A supplementary earth ground connection is provided e Card Slots The rear of the cards requiring a transition module T1 El DS1 CPU is
9. RADIUS Server Credit time lt 6 sec RADIUS Server Invalid error code Informational Gatekeeper status Reports the status of the Gatekeeper Informational Miscellaneous information Miscellaneous information about the unit is reported The contents of this alarm will vary Informational Info Software Error Indicates information about miscellaneous software error This does not affect system operation Informational Glare occurred An incoming and outgoing call went through at the same time and the remote end call did not back off but the situation was corrected 7 6 P N 480 0005 00 15 Chapter 7 System Alarms Severity appears as Alarm Description Definition part of severity text appears in desc field field Informational Card inserted into chassis A DSP System Controller CPU or WAN card has been inserted into the chassis Informational Card removed from chassis A DSP System Controller CPU or WAN card has been removed from the chassis Informational Resource taken out of service A card has been taken from service P N 480 0005 00 15 7 7 Chapter 7 System Alarms View Alarms The Command Line Interface CLI enables you to view alarms through the Monitor mode You can view active alarms as well as view an alarm history list You are now ready to view active alarms and an alarm history or both See the sections which follow Display all Alarms You are able to display both ac
10. The add command enables you to add attributes to options that are contained in tables including AutoS witch Numbers Bypass Numbers Hopoff Numbers Hunt LDN Endpoint Address Alias Address and Channel etc To add the attribute for a specific menu option you must first have that menu option selected To use the add command type add followed by the specific information you want to add See below Example config NumberDirectories 1 add 1234567 Adds 1234567 to the AutoSwitch Number Table config HopoffNumberDirectory 1 add 1847 replacement 1847 Adds HopoffNumber 1847 with Replacement 1847 config EndPointAddressDirectory 1 add 123 22 45 1 admit Type 1 Adds Endpoint Address 123 22 45 1 with admitType 1 under the selected Endpoint Address config StaticRoute 1 add 1234 type 2 priority 1 Adds AliasAddress 1234 with type 2 priority 1 under the selected StaticRoute Change The change command enables you to change the attributes of those menu options that are contained in tables including AutoSwitch Numbers Bypass Numbers Hopoff Numbers Hunt LDN Endpoint Address Alias Address and Channel To change the attribute for a special menu option you must first have the menu option selected See below Example config NumberDirectories 1 change 7654321 Changes AutoSwitch number 1234567 to 7654321 for the selected NumberDirectories config EndpointAddressDirectory 1 change 1 mask 255 255 255 Changes Mask of Endpoint Address
11. 2 digits for month dd 2 digits for day hh 2 digits for hour mm 2 digits for minutes ss 2 digits for seconds Disconnect Cause Code The Q 931 cause value assigned if the call is not connected Possible common entries are listed below This field will be blank if the call was connected P N 480 0005 00 15 6 9 Chapter 6 Call Detail Recording Cause Code Definitions 16 Normal Call Clearing The cause indicates that the call is being cleared because one of the users has requested that the call be cleared 17 User Busy The called system acknowledges the connection request but is unable to accept the call because all B channels are in use 18 No User Responding This cause is used when a user does not respond to a call establishment message with either an alerting or connect indication within the prescribed period of time allocated in Q 931 by the expiry of either timer T303 or T310 28 Invalid Number Format Address Incomplete The cause indicates that the called user cannot be reached because the called party number is not a valid for mat or is not complete 31 Normal Unspecified This cause is used to report a normal event only when no other cause in the normal class applies 34 No Circuit Channel Available The connection cannot be established because no appropriate channel is available to take the call 47 Resource Unavailable Unspecified This cause is used to report a resource unava
12. Channel Associated Signaling CAS and Common Channel Signaling CCS A crossover cable is required when connecting to a Line side PBX interface when supplied by Quintum this is a red RJ 45 cable A straight cable is required when connecting to the trunk side PSTN interface when supplied by Quintum this is a green RJ 45 cable P N 480 0005 00 15 2 22 Chapter 2 Hardware Components Figure 2 20 DS1 Card Status LEDs Ethernet LEDs N A a DSP LEDs RJ 48 Input Output ports for T1 E1 connection Span Status LEDs a Hot Swap LED Ethernet Ports Ethernet LEDs E N A Front View Rear View Status LEDs e Alarm Red light indicates a major software alarm has been reported for the card A green light indicates no alarms have been reported See Chapter 7 System Alarms for more information e Status Indicates overall health of the card Red or amber light indicates minor problems were found with the system but the card can be removed without intervention A green light indicates no problems were found e CPU Green light indicates the CPU bus is active e PCI Green light indicates the local PCI bus is busy DSP LEDs LEDs provide a high level indication of the DSP card activity See Chapter 8 Diagnostics Main tenance for a detailed description for troubleshooting purposes DSP Bank 1 Lights for DSP module activity on the first DSP module e DSP Bank 2 Lights for DSP module activity on the
13. If this alarm con tinues there may be a problem with the card Critical Primary Digital Interface Clock Loss Clock source has been lost for Tl lines The unit will automatically switch to the secondary digital interface clock source Critical Secondary Digital Interface Clock Loss All clock sources have been lost both primary and sec ondary Check the T1 lines for the possible cause 7 4 P N 480 0005 00 15 Chapter 7 System Alarms Severity appears as part of severity field Alarm Description text appears in desc field Definition Critical Configuration Mismatch A mismatch has occurred for the card in the slot and the actual configuration For example this alarm would occur if you insert a DSP card in a slot that has an earlier configuration for a T1 card Critical Operational Code Missing Normal application code for T1 E1 System Controller CPU or DSP card is damaged Critical Configuration Data Missing Configuration via CLI is missing Check the configura tion data and add the necessary information Critical Power Degrade One power supply is not working correctly Critical IVR Configuration Missing Appears if an attempt to make an IVR call has been made when a valid IP address is not configured If an IVR call has been passed through accidently with out a real intention to use IVR for subsequent calls while both of the servers were disabled In order to clear
14. Q Delete and filter alarms U Monitor alarm history P N 480 0005 00 15 7 1 Chapter 7 System Alarms Monitor Alarms Alarms are brief text messages that appear on your workstation when the Tenor CMS unit encounters a prob lem such as a failed interface disconnected call etc You can reach the Alarm Manager via Command Line Interface CLI alarm monitoring system How to Read Alarms The Alarm Manager reports alarms according to criteria such as the alarm s severity level line number the alarm occurred on channel number etc There are two alarm types displayed Active Alarms and Alarm His tory An Active Alarm list displays all the alarms still active on the system these alarms have not been cleared or deleted An Alarm History is a list of the last 100 alarms stored in the system since the last time you per formed a delete operation Definitions for all generated alarm fields appear in Table 7 1 Table 7 1 Alarm Fields and Definitions Field Definition Valid Entry IP The unit s IP address 32 bit Example 192 168 1 34 address Sequence Internal number used to identify 01 02 03 etc alarms Type displays only if you gener ate an Alarm History The type of alarm generated ALR Alarm This indicates an active alarm CLR Clear This indicates an alarm that has been cleared from the system RPT Report This indicates that the alarm has been generated for a report This
15. Transition Module The RJ 48 ports on the rear of the El T1 or DS1 card used for connectivity to the network Trunk Group A collection of T1 or E1 channels used to connect the Tenor CMS to the network or another piece of equipment W WAN Wide Area Network A number of LANs connect ed together through a long distance communications medium For example your company may have a LAN in New York a LAN in Tokyo and a LAN in Los Angeles When these sites connect together over the data network or the public network it is consid ered a WAN As a result intra corporate information is passed through the data network from one LAN to another LAN site in a remote location WAN cards Boards inserted in the chassis front slots E1 T1 or DS1 to provide intelligent processing for accessing the network via T1 or El spans and con necting to boards inserted in the rear of the chassis P N 480 0005 00 15 Zone A group of endpoints e g gateways terminals etc in one corporate site Glossary 11 INDEX A About this guide 1 1 Air Filter 2 4 2 5 replace 8 11 Alarms 7 2 definition 8 9 display via CLI 7 8 field definitions 7 2 green 5 8 list of 7 4 orange 5 8 red 5 8 white 5 8 yellow 5 8 B Backup perform 3 23 restore previous versions 3 24 Cc Cables 2 31 AC power cord 2 31 DB 9 2 31 RJ 45 2 31 RJ 48 2 33 Calls monitor status 8 9 Capabilities call routing 1 9 CDR 1 10 data network calls 1 9 hop off PBX 1 10 lin
16. the alarm a user will have to change one of the IP addresses to some value and then disable it again Critical RADIUS Configuration Missing Appears when a RADIUS request is made and one or more required configuration parameters are missing This alarm is cleared when the required RADIUS parameters are configured via CLI Critical RADIUS Server Not Responding Appears when none of the configured RADIUS servers respond This alarm is cleared when any of the RADIUS servers responds or the RADIUS server is disabled via CLI Critical IVR Configuration Missing Appears if an attempt to make an IVR call has been made while neither of the two IVR Prompt Server IP addresses are set in the database an IVR enabled trunk group receives a call for which the IVR Prompt Server IP is not configured If an IVR call has been passed through accidentally without a real intention to use IVR for subsequent calls while both of the servers were disabled In order to clear the alarm a user will have to change one of the IP addresses to some value and then disable it again Major Major Software Error A software error has occurred that affects system signal ing interfaces or other major operation P N 480 0005 00 15 7 5 Chapter 7 System Alarms Severity appears as Alarm Description Definition part of severity text appears in desc field field Majo
17. there are also commands you execute to simplify the process of configuring and monitoring the CMS unit Some of these commands are globally used others are specific to the mode in which you are working For example the set command available globally from within the Configuration mode enables you to set attributes for different options Options Some configuration menu options can have multiple instances As a result those option types require an iden tifier to uniquely define a specific option type For example the Slot option represents Slots through Slot 14 of the physical Tenor CMS chassis As a result you can issue a command for Slot 3 to navigate to the option that represents Slot 3 Based on te chassis the system can have 2 8 or 14 slots Physical options such as Slot are assigned by the system and cannot be added or removed there are always 14 slots in a system Other options are part of the default system such as dial plan You can configure the dial plan and the corresponding attributes but you are unable to create a second dial plan Default menu options cannot be deleted These are noted in the expanded menu tree See CLI Menu Tree Expanded View Other options are user defined such as Signaling Groups These can be added or removed as necessary you are able to assign an identifier to each option you create For example when creating a new ISDN signaling group you may assign the name SESSPRI From that point you
18. unit provisioning 8 4 typographical conventions 1 3 U Upgrade software 3 21 via disk 3 21 via network 3 23 W WAN Cards 2 22 DS1 2 22 El 2 27 T1 2 25 WAN cards replace 8 14 480 0005 00 15 Index 4 WARRANTY QUINTUM TECHNOLOGIES INC LIMITED WARRANTY AGREEMENT Quintum Limited Warranty QUINTUM WARRANTY Quintum warrants that under normal use and conditions i the Quintum hardware products covered by this warranty for a period of one year and ii all software media also for a period of one year will be free from significant defects in materials and workmanship from the date of purchase from Quintum or Quintum s authorized reseller or distributor the Warranty Period SERVICES In the event that you believe that you have discovered any such defect during one of the Warranty Periods listed above you must call the Technical Assistance Center TAC at 877 435 7553 within the United States or 732 460 9399 Internationally 9 00 AM to 5 30 PM Eastern Standard Time for initial problem diagnosis Quintum Technologies will perform warranty service at Quintum Technologies designated facility provided the cus tomer returns the Quintum Technologies Product in accordance with Quintum Technologies shipping instructions Quintum Technologies sole responsibility under this warranty shall be at Quintum Technologies option to either repair or replace the Quintum Technologies Product within 10 days All defective Quintum Technol
19. 1 From the HP Openview map where the Tenor CMS units appear right click on the Tenor CMS icon for which you want to view traps and select Alarms 2 From the Alarm Categories window click on All Alarms All traps alarm messages will be listed in the order of which they occurred View Alarm Status via Tenor CMS icon Through the color of a Tenor CMS icon on the HP Openview desktop you can determine the alarm state of the unit as well as view the corresponding alarms Valid icon colors are listed below Green Icon No Alarm indicated e Red Icon Critical Alarm used for when HP Openview cannot communicate with the Tenor CMS or there is a severity level alarm e Orange Icon Major Alarm used for severity level 2 alarms e Yellow Icon Minor Alarm used for severity level 3 alarms e White Icon Info Alarm used for severity level 4 alarms View the alarms associated with a Tenor CMS unit as follows NOTE Ensure HP Openview is running 1 From the HP Openview desktop identify the icon for the Tenor CMS unit from which you would like to view alarms 2 According to the color of that icon determine the alarm state from the list above 3 To view the alarms associated with that icon right click from anywhere on the HP Openview desktop and select Alarms The All Alarms Browser window will appear which contains the list of alarms Launching Command Line Interface CLI from HP Openview You can launch the Command Line Int
20. 4 Lights for any DSP card activity on that bank DSP Bank 4a Lights when DSP card activity is more than 50 Hot Swap A lit blue light indicates that the DSP card is not in service P N 480 0005 00 15 2 30 Cables Chapter 2 Hardware Components The cables listed in Table 2 10 are required to connect a Tenor CMS to various interfaces Contact Quintum for ordering information if necessary Table 2 10 Cables Supported Cable Usage RJ 48 to RJ 48 Crossover Cable this cable is red if provided by Quintum All units T1 E1 connection to Line Side PBX inter face RJ 48 to RJ 48 Straight Through cable this cable is green if provided by Quintum All units T1 E1 connection to Trunk Side PSTN inter face T1 E1 connection to external CSU RJ 45 Ethernet cable grey All units Connection to Ethernet LAN 10 100 DB 9 Male to DB 9 Female Null Modem Cable for use with System Controller All units Connection to PC s asynchronous console port DB 9 Serial RS 232 for use with CPU All units Connection to PC s asynchronous console port Detachable IEC AC Power Supply Cord for AC units only All units Connection to AC power jack RJ 45 Cables RJ 45 cable connector pinouts are given in this section to help you identify the proper connector to accommo date your specific networking requirements The RJ 45 ISO 8877 connector is the EIA TIA standard for Unshielded
21. 480 0005 00 15 About this Guide Typographical Conventions Product Guide Conventions Certain typographical conventions are used throughout this product guide See below e All commands you enter via keystrokes appear in bold e g Press Enter or Press Ctrl D e All text commands you enter via Telnet session or command line typing appear in italics e g type active e There are three types of special text that are designed to reveal supplemental information Note Warn ing and Caution See below o A NOTE provides additional helpful information This information may tell you how to do a certain g task or just be a reminder for how to s given in previous sections i e For a list of valid commands at any time type x A WARNING provides information about how to avoid harm to your VoIP equipment or other equip y ment i e Do not stack more than 4 units together vi A CAUTION provides information about how to avoid injury to yourself or to others e g Do not install T the equipment during a lightning storm P N 480 0005 00 15 Preface 3 About this Guide Finding Help Refer to the Product Guide for help The Table of Contents and Index tells you where to find information eas ily the glossary defines specific terms See Appendix A Getting Acquainted with Tenor CMS in the VoIP Net work for detailed information about VoIP terms and concepts Extensive configuration help is available via the Command Line Interface
22. AC inlet there is a red indicator 3 Using a small flat blade screwdriver insert 1t in the fuse cover tab and gently twist The fuse cover should easily dislodge 4 Gently pull the fuse cover open until it is perpendicular to the AC inlet 5 Insert the screwdriver into the red fuse holder tab and twist The red fuse holder should dislodge easily and move a small distance away you can use your fingers to pull it the rest of the way 6 Use the Ohm meter to check the continuity of the fuse in the holder For a good fuse the Ohm meter should indicate a value that is less than ten 10 Ohms If it reads several Kilo Ohms or higher the fuse is bad and must be replaced 7 Install the new fuse if necessary in the red fuse holder and follow steps 8 10 8 Slide the fuse holder back into place and press firmly into its original position The red fuse holder is keyed such that is cannot be installed improperly 9 Close the fuse cover and ensure it is flush with the outer edge of the AC inlet and the red fuse holder is vis ible through the fuse cover window 10 Plug the AC power cord back into the rear of Tenor CMS chassis and the AC outlet 11 Confirm operation by turning on the CMS power switch P N 480 0005 00 15 8 5 Chapter 8 Diagnostics Maintenance Monitoring Faceplate LEDs LEDs monitor the health of the system they are the first signal that the unit is not working properly or that an internal or external error ha
23. Additional features such as hop off or leaky area calling may be used as well A typical enterprise network has two connection types a line from the local PSTN to provide voice services to a PBX and an IP connection between their offices for data services The Tenor CMS provides both of these connections from a single chassis Several benefits to an Enterprise application include the following e Eliminates risk of sub standard voice The Autoswitch feature will send a call to the PSTN automatically if the CMS detects that the network may threaten the quality of the VoIP transmission e Eliminates the possibility of vendor lock in The Tenor CMS can be used with virtually any PBX and any routing architecture e Eliminates time and risk from a VoIP learning curve A bypass feature enables your network staff to turn VoIP on or off at a moment s notice which significantly raises the comfort level that both Technical and Business Managers have any initial foray into VoIP implementation Router Router P N 480 0005 00 15 Appendix A Getting Acquainted with Tenor CMS in the VolP Network Service Provider Network The Service Provider application is used when a company wants to provide reduced toll call access to Enter prise customers The Service Provider provides some form of IP service to their Enterprise customer and now the Tenor CMS enables them to offer discounted voice s
24. An RJ 48 T1 E1 straight cable is used to connect Tenor CMS T1 E1 or DS1 WAN cards to the Trunk Side PSTN Cable pinouts are provided below If this cable is provided by Quintum the color is green The color specifications are applicable to the RJ 48 straight cable provided Figure 2 30 RJ 48 T1 E1 DS1 Connector Pinouts Pin Connects to Pin Table 2 12 RJ 48 Connector Pinouts for T1 E1 DS Pin Signal Definition Color 1 RX ring Receive Ring White w orange 2 RX tip Receive Tip Orange 3 RSVD Reserved White w green 4 TX ring Transmit Ring Blue 5 TX tip Transmit Tip White w blue 6 RSVD Reserved Green 7 RSVD Reserved White w Brown 8 RSVD Reserved Brown P N 480 0005 00 15 2 33 Chapter 2 Hardware Components RJ 48 to RJ 48 Crossover Cable T1 E1 DS1 WAN to Line Side An RJ 48 T1 E1 crossover cable is used to connect Tenor CMS T1 El or DS1 WAN card to the Line Side PBX Cable pinouts are provided below If this cable is provided by Quintum the color is red The color specifications are applicable to the RJ 48 crossover cable provided Figure 2 31 RJ 48 Crossover Cable Pinouts Connector 1 Connector 2 Pin Connects to Pin 1 1 2 2 3 3 4 4 5 5 6 t 6 7 at 7 8 t 8 Table 2 13 RJ 48 Connector Pinouts for T1 E1 DS1 Pin Signal Definition Color for Connector 1 Color for Connector 2 1 RX ring
25. CMS 3 11 CMS960 3 14 console 3 9 3 10 ethernet 3 7 3 8 line interface PBX 3 6 trunk interface PSTN 3 5 CPU 2 18 config switch 2 21 console port 2 21 description 2 18 ethernet LEDs 2 19 ethernet port 2 20 front view 2 19 hot swap 2 20 LEDs 2 19 8 8 8 9 link LEDs 2 20 rear view 2 20 replace 8 14 reset 2 19 D DB 9 2 31 Diagnostic Mode 4 21 DS1 change card location 8 19 DSP LEDs 2 23 Ethernet LEDs 2 23 Hot Swap LED 2 24 replace DSP module 8 16 Span Status LEDs 2 24 Status LEDs 2 23 8 7 DSP Card channel support 2 29 hot swap 2 30 LEDs 2 30 8 6 8 7 E El WAN Card 2 27 LEDs 2 27 8 8 480 0005 00 15 Earth Ground 2 4 2 6 Electrostatic Discharge prevent 3 18 wrist strap 3 18 F FCC warnings B 8 Features 1 3 call routing 1 4 easy connect 1 5 fractional T1 E1 PRI 1 4 H 323 gatekeeper 1 5 IVR RADIUS 1 5 multiple interfaces 1 4 network management 1 3 PacketSaver 1 5 system monitoring 1 6 unique design 1 3 Fuse inspect 8 5 G Gatekeeper A 5 Gateway A 5 Ground Strap 2 3 2 4 2 5 H H 323 1 11 Border Element 1 11 Call Registration 1 11 Call Services 1 12 Gatekeeper 1 11 Zone 1 11 Hardware description 2 2 Help 1 4 finding 1 4 l Installation 3 2 guidelines 3 2 package contents 3 2 provide earth ground 3 18 rack 3 2 required materials 3 3 interoperability board 2 2 IVR 1 5 Index 2 L LEDs chassis 2 4 2 5 CPU 8 8 DSP 2 30 8 6 El 2 27 faceplate 8 6 m
26. Cards and WAN cables associated with your custom configuration Power Cord Strain Relief Product Guide in CD format If a listed component is not included in your package contact your customer service representative Install in Rack Locate the Tenor CMS chassis within the same area as your PBX Ethernet hub switch router and or PSTN patch panel The chassis is intended to be installed in a 19 rack Mounting brackets are attached to the chassis the rack is not included with your system Included with the chassis are the screws and clip nuts listed below The sizes should allow installation in most racks If your rack does not use the size screws listed in the table please consult the instructions you received with the rack 3 2 P N 480 0005 00 15 Chapter 3 Installation Required Materials gT NOTE Be certain to install all four screws provided or four screws of appropriate type as specified by the rack manufacturer e 19 rack not included with system e 10 32 x 5 8 screws qty 4 included with system e 10 32 clip nuts qty 4 included with system e 6mm x 20 mm screws qty 4 included with system e 6mm clip nuts qty 4 included with system e screws as required by your rack manufacturer Install the chassis in a rack as follows 1 Choose a position for the chassis within the rack y y WARNING If the Tenor CMS chassis is the only equipment installed in the rack ensure it is level with the rack to a
27. Chassis Card Inserted 11 1 0 0 FRI FEB 22 21 48 47 2002 193 173 179 185 602 CLR 3 Border Element connection lost 0 0 0 0 FRI FEB 22 21 48 53 2002 193 173 179 185 603 RPT 4 Chassis Card Inserted 12 1 0 0 FRI FEB 22 21 49 02 2002 P N 480 0005 00 15 7 9 Chapter 8 Diagnostics Maintenance This chapter tells you how to troubleshoot Tenor CMS operation as well as how to maintain the health of your system You will find information about how to view the unit s LEDs as well as how to interpret the chassis alarms and check basic connections Specifically the following topics are included LJ Common symptoms problems U General troubleshooting 0 Maintenance procedures P N 480 0005 00 15 8 1 Chapter 8 Diagnostics Maintenance Before you Begin Before you begin troubleshooting a potential malfunction it is a good idea to check your basic hardware con nections See below e Ensure power cord is firmly installed in the back panel s power inlet and the other end is plugged into the AC power source Ensure circuit breaker is reset or fuse is operational e Ensure the unit s power switch is in the On position e Verify that all RJ 48 RJ 45 and DB 9 cables are fit snugly in each appropriate port Faulty connections may cause a number of network interfacing or connection issues If you suspect the problem to be on the network end contact your Central Office to verify proper operation 8 2 P N 480 000
28. DS1 card with heat sink facing up 10 Remove the DSP module from its anti static bag holding only the edges of the card 11 Choose a DSP position on the DS1 card in which to install the DSP card The card will self discover and the data will route appropriately 12 Holding the DSP card by the sides first rotate it at an angle and then slide it under the lip of the metal face plate of the DS1 card Gently lower the DSP module down to the DS1 card connectors and align the two cards It is at this point of contact that the connectors will begin to mate See Figure 8 4 Figure 8 4 Mating DSP module to DS1 card Facep kto Lp Y P N 480 0005 00 15 8 17 Chapter 8 Diagnostics Maintenance 13 Place your fingers under the DS 1 board and press firmly with your thumbs directly over the three connec tors until the connectors are fully mated as shown Figure 8 5 Connectors flush and screws re installed 14 With the DSP card fully mated turn the assembly over and insert the four screws in the holes of the DS1 card matching the standoff spacers of the newly installed DSP card Turn the screws clockwise with the 1 Phillips screwdriver until snug DO NOT FULLY TIGHTEN IN THIS POSITION 15 Turn the card up on its side with the handles facing up See Figure 8 6 Holding the faceplate and ejector handle firmly torque each screw clockwise to 6 lbs 68 Nm Figure 8 6 DS1 card on its side to torque screws 16 Place the card a
29. In addition you can assign specific numbers to be routed over the PSTN rather than IP The CLI also provides a comprehensive on line help system at your fingertips Quality of service is virtually guaranteed SelectNet Technology provides a safety net which monitors the IP network performance for VoIP calls If the performance characteristics become unacceptable accord ing to the specifications you assign the call will be switched to the PSTN automatically The unit s simple plug and play embedded system architecture brings VoIP technology to your network without changing your existing telephony infrastructure Your network stays as is and the call type is transparent to the user This technology boasts quality voice without compromising reliability Features The Tenor CMS s specific features are explained below Unique Design Tenor CMS is a compact PCI chassis that supports the transmission of VoIP traffic via Ethernet connections It packs powerful VoIP features into one rack mountable slotted unit In addition the unit includes design fea tures such as load sharing power supplies and peripheral cards the chassis is available in AC or DC power A high performance backplane supports two types of chassis side busses TDM and packet TDM supports 2048 full duplex channels it is used for transporting circuit switched traffic The packet bus is used for carry ing packet oriented data The slotted system architecture enab
30. Mode A CLI module which provides a set of utilities to perform diagnostic and testing procedures DS1 Card A board inserted into the Tenor CMS to pro vide access to the network via T1 or El lines Also in cludes a DSP Digital Signal Processor module DSP Resource Card Digital Signal Processor card which provides the required signal processing for the Tenor CMS E El WAN Card A board inserted into the Tenor CMS to provide access to the network via El lines ESD Electrostatic Discharge occurs as a result of im properly handled electrostatic components An ESD Antistatic Strap must be used to prevent ESD Ethernet A Local Area Network LAN data network design that connects devices like computers printers and terminals It transmits data over twisted pair or coaxial cable at speeds of 10 to 100 Mbps Ethernet port A port on the System Controller card which provides one RJ 45 jack for connection to a 10 100 Ethernet LAN switch or hub via RJ 45 cable Extranet Communications with a source outside your company F Faceplate LEDs Indicators on the front of all card to in dicate the status of the card Fan Two system fans accessible through the top swing down panel on the front of the unit are used to cool the chassis G Gatekeeper See H 323 Gatekeeper Glossary 9 Gateway A device i e Tenor CMS which connects IP based networks and circuit switched networks Ground Strap A ground connection on
31. Ohms balanced T1 100 Ohms balanced RJ48C Cable to trunk side interface RJ 45 straight through twisted pair A green cable provided by Quintum RJ48C Cable to line side interface RJ 45 crossover twisted pair A red cable pro vided by Quintum P N 480 0005 00 15 LAN Connection LAN Support Connection Type Physical Tenor CMS 14 slot Position Depth Width Height Maximum Weight Tenor CMS960 8 slot Position Depth Width Height Maximum Weight Tenor CMS240 2 slot Position Depth Width Height Maximum Weight Electrical Ethernet TI E1 DS1 Console Port Power CMS 14 slot Power CMS960 Power CMS240 Environmental Operating Temperature Operating Humidity Operating Altitude P N 480 0005 00 15 Appendix B Specifications Approvals 10 100 Mbps Ethernet Full Duplex Half Duplex 19 48 7 cm rack mountable 12 30 5 cm 17 3 8 44 5 cm 16 40 6 cm 55 Ibs 25 kg 19 48 7 cm rack mountable 13 7 8 35 2 cm 17 1 2 44 5 cm 4 10 2 cm 27 6 lbs 12 5 kg 19 48 7 cm rack mountable 13 7 8 35 2 cm 17 1 2 44 5 cm 1 3 4 4 5 cm 11 5 lbs 5 25 kg Standard 10 100Base T RJ 45 interface IEEE 802 3 Standard RJ 48 RS 232 DB 9 Female AC Power at 110 240 Volts AC 50 60 Hz 10 Amps maximum DC Power at 42 to 60 VDC Maximum current 20 Amps AC Power at 100 240 Volts AC 50 60 Hz 9 Amps maximum DC Powe
32. Receive Ring White w orange Blue 2 RX tip Receive Tip Orange White w blue 3 RSVD Reserved 4 TX ring Transmit Ring Blue White w orange 5 TX tip Transmit Tip White w blue Orange 6 RSVD Reserved 7 RSVD Reserved 8 RSVD Reserved P N 480 0005 00 15 2 34 Chapter 2 Hardware Components DB 9 to DB 9 Null Modem Cable for System Controller card The Null Modem 9 pin cable with a DB 9 male connector with RS 232 interface is used to connect the Tenor CMS to your PC s asynchronous serial port The pin order for DB 9 male and female connectors are shown in Figure 2 32 and Figure 2 33 Figure 2 32 DB 9 Male Connector Pin Order Figure 2 33 DB 9 Female Connector Pin Order 12345 O O E 67389 54321 O O E 9876 Figure 2 34 DB 9 Connector Pinouts Pin Connects to Pin 1 1 2 2 3 3 4 5 5 6 6 7 7 lt O Table 2 14 DB 9 Connector Pinouts Pin Function Description Pin 1 RSVD Reserved 1 2 RXD Receive Data 2 3 TXD Transmit Data 3 4 RSVD Reserved 4 5 GND Signal Ground 5 6 RSVD Reserved 6 7 RSVD Reserved 7 8 RSVD Reserved 8 9 N C Not Connected 9 P N 480 0005 00 15 2 35 Chapter 2 Hardware Components DB 9 Serial RS 232 Cable for CPU card The Serial RS 232 9 pin cable with a DB 9 male connector with RS 232 interface is used to connect the Tenor CMS to your PC s asynchronous serial port
33. Strip away wire DC Power Wire Strip Length St eg lt gt 3 Insert the wire into the connector in the position shown in Figure 3 10 Figure 3 15 Connector position 4 Secure by tightening the clamping screw with a straight blade screwdriver of size 0 023x 0 137 0 6 x 3 5mm Screws must be torqued between a minimum of 4 4 Ibs in 0 5 Nm and a maximum of 5 3 Ibs in 0 6 Nm WARNING Do not over torque the screws 5 Repeat steps 2 4 for the RTN and 48V source in the following order Ground RTN 48 6 Close the on site upstream over current protection device to supply power to the inlet s of the Tenor CMS 7 Close the circuit breaker s on the Tenor CMS Verify that the STATUS LEDs on the power supplies are green a few seconds after turn on P N 480 0005 00 15 3 15 Chapter 3 Installation Install Power Cord Strain Relief AC only y NOTE Instructions for using the Power Cord Strain Relief for DC power are included in the previous two sections The Strain Relief Mount enables you to connect the power cord strain relief to the unit A power cord strain relief is a plastic device designed to avoid accidental power down of the Tenor CMS 1 e if the power cord is accidentally pulled the strain relief will relieve pressure put on the cord Install the strain relief as follows 1 Loop the strain relief s long plastic piece around the power cord and insert the end of the plastic rivet through the hole at the oppo
34. The T1 card contains eight Span Status LEDs viewable from the front of the chassis to provide a high level indication of the system operational mode and chassis activity including alarm activity Each LED relates to one line on the rear of the T1 WAN card For example Span Status 1 indicates the operational activity of port 1 on the rear of the T1 WAN card If all LEDs are lit green the lines are operating properly P N 480 0005 00 15 2 25 Chapter 2 Hardware Components If a connected Span LED line is unlit see Chapter 8 Diagnostics Maintenance for a detailed description and troubleshooting techniques Hot Swap A lit blue light indicates that the T1 WAN card is not in service Diag Port This port is for internal Quintum use only RJ 48 Input Output Ports The eight RJ 48 connectors on the rear of the T1 card the transition module are used to provide network access they route signals between the T1 and a piece of network equipment i e PBX or PSTN The input output signals are listed in Table 2 7 Figure 2 23 RJ 48 Port Pin Order 12345676 Table 2 7 Input Output Signals for WAN T1 Card RJ 48 Ports Port Pin Signal Definition 1 8 1 RR Receive Ring 1 8 2 RT Receive Tip 1 8 3 N C Not Connected 1 8 4 TR Transmit Ring 1 8 5 TT Transmit Tip 1 8 6 N C Not Connected 1 8 7 Chassis Ground Chassis Ground 1 8 8 Chassis Ground Chassis Ground P N 480 0005 00 15 2 26 Chapte
35. Turn on Tenor Status Polling the toggle allows you to set to True or False Select True 5 Click on Verify After the verification is complete click Ok Polling occurs in a 30 second interval or whenever a Tenor CMS trap is received Set up Debug Message Display window The following explains how to display debug messages that are generated by the quintum exe This window is used to troubleshoot HPOV processing events for the Tenor CMS icons 1 From the HP Openview desktop right click on the desired Tenor CMS unit icon and select Object Proper ties 2 From the Attributes window select Quintum Tenor CMS 3 Click on Edit Attributes 4 Select Turn on Debug Window the toggle allows you to set to True or False Select True 5 Click on Verify After the verification is complete click Ok The Debug Message Display window will appear that displays debug messages being processed that are asso ciated with that icon only one window can be opened at a time P N 480 0005 00 15 5 9 Chapter 6 Call Detail Recording This chapter tells you how to display and understand the Call Detail Recording CDR feature Examples are included later Specifically the following topics are included U Description of CDR LL Connect Tenor CMS unit to CDR Server Q Understand CDR data P N 480 0005 00 15 6 1 Chapter 6 Call Detail Recording Overview 6 2 A Call Detail Record CDR is a string of data which contains ca
36. Twisted Pair UTP cable the wiring color codes are UTP Standard Coloring The pin order is shown in Figure 2 27 Figure 2 27 RJ 45 Pin Order N Top View P N 480 0005 00 15 Side View 2 31 RJ 45 Ethernet Cable 10 100 Chapter 2 Hardware Components An RJ 45 10 100BaseT straight through cable is used to connect Tenor CMS to an Ethernet LAN Cable pinouts are listed in Table 2 11 Color specifications are applicable to the RJ 45 cable provided Figure 2 28 RJ 45 10 100BT Connector Pinouts Connects to Table 2 11 RJ 45 10 100BT Connector Pinouts Pin Signal Definition Color 1 TX Transmit Data White w orange 2 TX Transmit Data Orange 3 RX Receive Data White w green 4 Unused Unused Blue 5 Unused Unused White w blue 6 RX Receive Data Green 7 Unused Unused White w Brown 8 Unused Unused Brown P N 480 0005 00 15 2 32 Chapter 2 Hardware Components RJ 48 Cables RJ 48 cable connector pinouts are given in this section to help you identify the proper connector to accommo date your specific networking requirements The RJ 48 ISO 8877 connector is the EIA TIA standard for Unshielded Twisted Pair UTP cable the wiring color codes are UTP standard coloring The pin order is Figure 2 29 RJ 48 Pin Order shown in Figure 2 29 uwa Side View Ey E Top View per 1 A ee D RJ 48 to RJ 48 Straight Cable T1 E1 DS1 WAN to Trunk Side
37. WAN Card Slots CREED ia Power Inlet 100 240VAC 50 60Hz Earth Ground Stud Label Ground a e WAN Card Slots The rear of the T1 El or DS1 WAN cards the transition modules is used for net work connection The quantity will vary depending upon the number of WAN cards you have inserted e Power Inlet Inlet for which you insert the supplied AC power cord The unit requires a 110 240 VAC e Earth Ground Stud A Ground Stud is provided to connect to earth ground e Ground Strap Port A ground connection is provided for ESD protection 2 4 P N 480 0005 00 15 Chapter 2 Hardware Components Front with DC Power g NOTE For pictorial purposes Figure 2 3 shows the unit with 1 DS1 card and the CPU card Card Slots Figure 2 3 Tenor CMS Front View DC unit System Fans Power Lee SES eae 2 aL e Ground Strap Socket Air Inlet Reset Chassis LEDs Card Slots Fourteen slots are available for WAN cards T1 E1 DS1 DSP cards and the CPU System Controller card Power Supplies Two load sharing DC power supplies The load sharing feature enables one power sup ply to take over if the other fails System Fans Two system fans accessible through a swing down panel via thumb screws are used to cool the chassis These fans are hot swappable meaning you can remove replace the fans while the unit is o
38. can enter ISDNSignalingGroup SESSPRI and you will be brought immediately to that option As a result you can assign relative names to your options that closely represent your actual network Modes The CLI is divided into four different modes Configuration Maintenance Monitoring and Diagnostics You can move from one mode to another according to the function you want to perform See below for a definition of each mode Configuration The Configuration mode enables you to configure all functions in the Tenor CMS Through this mode and commands such as new set and change you access the applicable option for which you want to configure and enter the desired information Maintenance The Maintenance mode provides utilities for maintaining the system Through the mode for example you can assign a password or reset the system if necessary Diagnostic The Diagnostics mode provides a set of utilities to perform diagnostic and testing procedures For example through this mode you are able to ping other units P N 480 0005 00 15 Chapter 4 Getting Started with Command Line Interface Monitor The Monitor mode provides a set of utilities to monitor the network and all system components including chassis software components In the Monitor mode you are able to view alarms generated within the system as well as view the call status Navigation There are several options for navigating through the system You can either type in the
39. can view a list of active system alarms as well as view an alarm history Each alarm indicates the chassis s operational status Tenor CMS is also SNMP capable with HP Openview support P N 480 0005 00 15 Chapter 1 Overview Capabilities The Tenor CMS s specific capabilities are explained below For illustration purposes the Tenor CMS 14 slot 1s pictured Line Circuit Originated Calls Calls coming from a Line Circuit may be switched to either the data network as a VoIP call or to a Trunk Cir cuit typically for connection to another circuit switched network such as the PSTN The routing decision made by the Tenor CMS is based upon your configuration and the dialed number Figure 1 2 Line Circuit Call Routing Trunk Circuits Circuit Call III mL Line Trunk coos Circuits Circuits 1 IU Circuit ROSS E od Call Ea PBX Tenor CMS Ethernet VOIP Call IP Network 0 Ethernet P N 480 0005 00 15 1 7 Chapter 1 Overview Trunk Circuit Originated Calls A call coming from a Trunk Circuit may be switched to either the data network as a VoIP call a Line Circuit or trunk typically for connection to a termination device on the users premises such as a PBX The routing decision made by the Tenor CMS is based upon your configuration and the dialed number F
40. cece eee eee eee 6 4 Change CDR Password if required 0 00 eee 6 4 Tenor CMS Establishes Connection with CDR Server 000ee eae eaee 6 5 CDR Server Establishes Connection with Tenor CMS 0 00000 cee eens 6 5 CDROUIpUt as 2a hee oe el he Sty dS ek Slee egg a A ee ts 6 6 Sample Record for Standard and Extended CDR Format 0 1 100 101 6 6 Sample Record for Extended CMS CDR Format 3 4 103 104 6 9 Chapter 7 System Alarms Monitor Alarms doit steiner da net Badd eee thet A Pada E 7 2 How to Read Alarms 0000 cee eee 7 2 Vali Alans case ist a2 cya sos a en eee nay Ea ger ate 7 4 VIEW Alarms u 2 ate cePanes aera ad Pele hac ait ened Rath aide ahmed es 7 8 Display all Alarms oooococccccco EER EE EEE EEA E ROA 7 8 Display Active Alarms oooocccoccco teens 7 8 Display Alarm HIStory e nns a veges alee EE E ELT DAS EE ey 7 9 Chapter 8 Diagnostics Maintenance Before yOU BOM a AS AS 8 2 DIAGNOSTICS ee A A aS deca eee de Ri ta ee 8 3 Common Symptoms Problems 000 0c cece eee eee 8 3 Unit Provisioning coast tas Ba bo tae mea Mee a Sas K a i 8 4 PING UME smeert ET dm Rees a breasts anne Pe ate he Gees AE eae avd ae Asie D 8 4 Inspect and Replace Fuse for AC power only 0000 c eee ee eee 8 5 MONITO A cel a A eto ee ti Boe aol ls 8 6 Faceplate LEDS gt muro tacts att atte the Mites ea tinas 8 6 Inspect Backplane Chassis 0 0 0
41. eee 1 9 Virtual THe Lime faves aa eared ee yg ea el Sha a Foe bE eee 1 9 Hop off PBX Call e cvc sc gauai eee ae des Seve ee a eee on 1 10 SNMP Supports sia gana is Gate po a a 1 10 Call Detail Recording oooocccocooo eee eee 1 10 H 323 Gatekeeper Services ooooooococcoo eee 1 11 Gatekeeper nia a a ea a a EE E 1 11 Zone Management oooco ee eee ees 1 11 Call Registrati0M oooooccoccococ tenes 1 11 Border Elementactiszetetiedaaterdehutladgehuleiaiaeoetiahel aae ie 1 11 Gall Services iii a a A A oad bi A A A A a 1 12 GONTQUMATON an enea ia tE e asada 1 12 P N 480 0005 00 15 TOC 1 Chapter 2 Hardware Components Hardware Description sesi resres resory rren ee 2 2 Board interoperability aaa 0 0 eee ee 2 2 Chassis CMS 14 SlOt 2 0c6rssac4ec haere etaennieeebioncbigsaeaeebnaee aa 2 3 Front with AC power ooooocooccc eee eens 2 3 Rear with AC power oooooccoo cette eens 2 4 Front with DO Power iuris Paid tole tas orden ba a 2 5 Rear with DC power oocooccccco tees 2 6 Chassis CMS960 8 Slot 0 ccc tenes 2 7 Front with AC power asns i a aa a a tte aa E 2 7 Rear with AC pOowel ooooococoo cette eee eee 2 8 Front with DC Power 000 c eet eens 2 9 Rear with DC power ooooocccccoc eee 2 10 Chassis CMS240 2 slot 0 0 tte 2 11 Front View with AC power o oocoococccocoo 2 11 Rear View with AC power 00 c eee cee 2 12 Front view w
42. except for infringement of third party copyright or misappropriation of third party trade secrets US GOVERNMENT RESTRICTED AND LIMITED RIGHTS All documentation supplied by Quintum Technologies Inc to the United States Government is provided with Restricted Rights Use duplication or dis closure by the Government is subject to restrictions as set forth in subparagraph c 2 of the Commercial Computer Software Restricted Rights clause at FAR 52 227 19 or subparagraph c 1 ii of the Rights in Technical Data and Computer Software clause at DFARS 252 227 7013 as appropriate All documentation other than the documentation which is provided with Restricted Rights is provided with Limited Rights U S Government rights to use duplicate or disclose documentation other than software documentation is governed by the restrictions defined in paragraph a 15 of the Rights in Technical Data and computer software clause at DFARS 252 227 7013 Manufacturer Owner Quintum Technologies Inc 14 Christopher Way Eatontown NJ 07724 ACKNOWLEDGEMENTS Quintum Technologies Inc the Quintum Technologies logo Tenor MultiPath VoIP Gateway and SelectNet are trademarks and in some jurisdictions may be registered trademarks of Quintum Technologies Inc Other trademarks appearing in this packaging are the property of their respective owners Copyright 2001 Quintum Technologies Inc All Rights Reserved
43. index 1 to 255 255 255 1 in the selected EndpointAddressDir config StaticRoute 1 change 4 type 2 priority 1 Changes Type and Priority AliasAddress index 4 to 1 and 1 respectively in the selected StaticRoute Remove The remove command enables you to remove the attributes of those menu options that are contained in tables including AutoSwitch Numbers Bypass Numbers Hopoff Numbers Hunt LDN Endpoint Address and Alias Address To remove the attribute for a special menu option you must first have that menu option selected See below Example config NumberDirectories 1 remove 1 Removes AutoSwitch index in the selected NumberDirec tories config HooffNumberDirectory 1 remove 2 Removes HopoffNumber index 2 from the selected HopOffNumberDir P N 480 0005 00 15 Chapter 4 Getting Started with Command Line Interface y config EndpointAddressDirectory 1 remove 4 Remove EndpointAddress index 4 from the selected EndpointAddressDir config StaticRoute 1 remove 2 Removes AliasAddresses 1234 in the selected StaticRoute Delete The delete command will delete an entry for a CLI option in the system To use delete type delete or del fol lowed by the name of an option Example config CASSignalingGroup 1 delete CASSignalingGroup 2 Deletes a CAS Signaling Group with ID of 2 config ISDNSignalingGroup 1 delete ISDNSignalingGroup 3 Deletes an ISDN Signaling Group with ID of 3 MapChannel The mapchannel comma
44. interoperability Certain boards are supported in certain releases the chart which follows lists which boards are supported according to CMS release Table 2 1 Board supported according to CMS Release Release Board Type Release P1 4 x and Release Release Release P1 3 x ES P1 5 x P2 4 x P2 5 x higher T1 Card Yes Yes Yes No Yes El Card Yes Yes Yes No Yes DS1 Card with DSP No Yes Yes Yes Yes module DSP Card Yes No Yes No No System Controller Card Yes Yes Yes No No CPU Card No No No Yes Yes 2 2 P N 480 0005 00 15 Chapter 2 Hardware Components Chassis CMS 14 Slot The chassis is the 19 rack mountable unit which houses all WAN cards System Controller CPU cards DSP cards and power supplies The two system fans are installed at the top of the chassis See the following sec tions for unit front and unit back details both the AC version and DC versions are illustrated and explained Front with AC power y NOTE For pictorial purposes Figure 2 1 shows the unit with 1 DS1 card and the CPU card Figure 2 1 Tenor CMS Front View AC unit System Fans WAN o S Power Card Slots f Supplies EE UINTUM UINTUI TECHNOLOGIES INC TECHNOLOGIES NC Air Filter G d Strap Socket roun rap Socke Air Inlet Button Chassis LEDs On Off Power e Card Slots Fourteen slots are available for WAN cards DSP Resourc
45. of the chassis called Supplemental Earth Ground P N 480 0005 00 15 3 18 Chapter 3 Installation Assign IP Address Before you can configure Tenor CMS you need to assign a valid IP address An IP address is a 32 bit up to 12 numeric characters address used to identify each network device in the TCP IP network If the chassis does not have an IP address data will not be able to be sent to or from the chassis Assign IP address as follows 1 9 Click on Start gt Programs gt Accessories gt Communications gt HyperTerminal gt Run The HyperTerminal window will be displayed Click on Hypertrm Enter a Connection Description i e name for each chassis such as Routing Server Click Ok Choose the connection port on your PC from the Connect Using drop down list box i e Direct to Com 1 Click Ok The Com Properties window will be displayed See Figure 3 18 Figure 3 18 Port Settings Window Prem ins heed Pia jioa Linda From the Bits Per Second drop down list box choose 38400 From the Data Bits drop down list box choose From the Parity drop down list box choose None From the Stop bits drop down list box choose 1 10 From the Flow control drop down list box choose None 11 Click on Call gt Call A connection to the CMS chassis will be established 12 Press the Tenor CMS power switch to On After the bootup sequence the login prompt will appear 13 Enter a login name The default l
46. second DSP module For both DSP banks red indicates power up or DSP module is usable green indicates at least one DSP chan nel is in use Unlit indicates the DSP is not in use Ethernet LEDs Not available in current release P N 480 0005 00 15 2 23 Chapter 2 Hardware Components Span Status LEDs The DS1 card contains eight Span Status LEDs viewable from the front of the chassis to provide a high level indication of the traffic status between the T1 E1 lines also available on the rear of the chassis and the network equipment i e PBX or PSTN Each LED relates to one line on the rear of the DS1 card e Off SPAN is not connected See Chapter 8 Diagnostics Maintenance for a detailed description and troubleshooting techniques e Green Line is operating properly e Red Local alarm generated i e loss of framing Amber Remote alarm generated i e remote side has a problem and is sending a Yellow alarm Hot Swap LED A lit blue light indicates that the DS1 card is not in service RJ 48 Input Output ports The eight RJ 48 connectors on the rear of the DS1 card the transition module are used to provide network access they route signals between the T1 or El and a piece of network equipment i e PBX or PSTN The input output signals are listed in Table 2 6 Figure 2 21 RJ 48 Port Pin Order 12345676 Table 2 6 DS1 Signal for DS1Card RJ 48 Ports Port Pin Signal Definition 1 8 1
47. slots are available for WAN cards DSP Resource Cards DS1 cards and the CPU System Controller Card e Power Inlet Inlet for which you insert the supplied AC power cord The unit requires 110 240 VAC e On Off Power A switch to turn power on and off Strain Relief Mount The Strain Relief Mount enables you to connect the power cord strain relief to the unit A power cord strain relief is a plastic device designed to avoid accidental power down of the Tenor CMS i e if the power cord is accidentally pulled the strain relief will relieve pressure put on the cord e Fuse Replaceable fuse See Chapter 8 Diagnostics Maintenance for more information e Supplementary Earth Ground A supplementary earth ground connection is provided e Wrist Strap Ground Socket Socket available in which to connect an ESD wrist strap for ESD protec tion 2 8 P N 480 0005 00 15 Front with DC Power Chapter 2 Hardware Components For illustration purposes Figure 2 7 shows the unit with 4 DS1 cards and the CPU card 2 QUINTUM E TECHNOLOGIES NC Power Supplies 2 QUINTUM E TECHNOLOGIES NC 0 Power Alarm g NOTE Figure 2 7 Tenor CMS960 Front View DC unit E a Wi Card Slots tg ER 33 oe EE D C Power Supply WALNINO a a 1H 10504 E E QUINTUM TECHNOLOGES NO D C Power Supply F A QUINTUM MAA ecinciosesns o O Power Alarm goo
48. solution enables the pre paid Calling Card company to install a Tenor CMS at their main loca tion s with a connection to their IVR Interactive Voice Response system The IVR is responsible for user authentication calling card pin code verification usage tracking and destination number collection origina tion The Tenor CMS at this location is also connected to an IP network which could be the Internet Several benefits to an Calling Card application include the following Links IP network with traditional PSTN based systems e Requires minimal up front investment e Supports telephony levels of reliability e Supports up to 960 voice channels e Enables you to design a multi point network leveraging low cost IP services e Eliminates the need for remote IVR equipment e Flexible deployment e New sales opportunities for the enterprise customer Figure A 2 Calling Card Application A 6 P N 480 0005 00 15 Appendix A Getting Acquainted with Tenor CMS in the VolP Network Off Premises Exchange OPX The Off Premises Extension OPX application is essentially an add on to the Enterprise application OPX stands for Off Premises Extension or Exchange which usually means that the phones and or fax machines terminate somewhere else other than where the PBX resides The Intercom Dialing Feature enables you to achieve this functionality for multiple extensions Several benefits to OPX include the following
49. these commands type exit or exit at the prompt For the exit command the last option you exit into is the company prompt i e if the company prompt is set to Quintum you will be exited to the Quintum prompt Help The help system is the primary source of information for learning the configuration commands monitoring features etc The three levels of help from which you can derive information are as follows When you type brief help about the current object will be displayed help Displays detailed help on the current option will be displayed help followed by an option name parameter command or mode Detailed help about that object will be dis played Example help slot Displays help on a slot option help set Displays help on set command help conf Displays help on configuration mode Logout Logs out of the current session The Telnet session will be immediately terminated P N 480 0005 00 15 4 13 Chapter 4 Getting Started with Command Line Interface CLI Configuration Mode v 4 14 The Configuration mode enables you to configure attributes in the system There are two command types available when using the Configuration mode menu specific and global Menu specific commands Menu specific commands are those commands associated only with the option in which you are configuring Detailed information about menu specific commands is available by typing help from the desired menu level Global comm
50. used for network connection The quantity will vary depending upon the number of cards you have inserted e Wrist Strap Ground Socket Socket available in which to connect an ESD wrist strap for ESD protec tion 2 12 P N 480 0005 00 15 Chapter 2 Hardware Components Front view with DC power Figure 2 11 Tenor CMS240 Front View DC unit FF QUINTUM H Pii TECHNOLOGIES INC 9 Power Alarm lom saworonuoaL ow samoromoal u WALNINO WALNINO D C Power Supply Card Slots Power Supply Wrist Strap Ground Socket e Card Slots Two slots are available for WAN cards T1 E1 DS1 DSP cards and the CPU System Con troller card e Power Supply One DC Power Supply e Wrist Strap Ground Socket Socket available in which to connect an ESD wrist strap for ESD protec tion P N 480 0005 00 15 2 13 Chapter 2 Hardware Components Strain Relief Mount Supplementary 2 14 Rear View with DC power CAUTION This equipment is designed to permit the connection of the earthed conductor of the d c supply circuit to the earthing conductor at the equipment See installation instructions Figure 2 12 Tenor CMS Rear View DC unit Circuit Breaker Earth Ground Wrist Strap Ground Socket Card Slots Power Terminal e Circuit Breaker There is one circuit breaker for each power connection lettering on each one indicates which breaker controls which power recep
51. 0 cee cette eee 8 6 Power Supply CMS 14 8l0t ooocooccoococccnn teens 8 9 ALANS gcc tetas Vespa TaN ea ara CA aE te ees SB ee ee TG eA ee 8 9 Active Call Status 2 0 0 0 cette teens 8 9 Component Stats sasas ara a seis a Ma ae eae be ee ee 8 10 General Maintenance o oooccoccco ents 8 11 Replace System Fan for CMS 14 slot only 0 0 00 cece ae 8 11 Clean Replace Foam Air Filter for CMS 14 slot only 0 00005 8 11 P N 480 0005 00 15 TOC 5 ResetSysteOM anadir das amp 8 12 Change Password ooo 8 12 Card Maintenance Replacement 00 00 cee cette eee 8 13 Replace WAN System Controller CPU cards of identical type 8 14 Replace Change DSP Module on DS1 card 0 00 c eee eee 8 16 Move card location or change card type 0 0 eee ee 8 19 If you need Additional Help 2 cee eee 8 20 Appendix A Getting Acquainted with Tenor CMS in the VoIP Network Appendix B Specifications Approvals GLOSSARY INDEX WARRANTY P N 480 0005 00 15 TOC 6 About this Guide P N 480 0005 00 15 About this Guide What s included This product guide is divided into chapters each chapter describes a specific topic The following chapters are included e About this Guide Describes what is included in the Product Guide including typographical conventions e Chapter I Overview Includes a general overview of the product including a descriptio
52. 0000 ooo Chapter 4 Getting Started with Command Line Interface CLI What is the Command Line Interface 0 0 eee ee Navigation 24400 ees ae a A eet denen aad User Login DS isa a taa aes Seat om aia ee e CEL Menu Treo iia ethene dale tate A Satins waa aia ced a da 4 P N 480 0005 00 15 4 2 TOC 3 CLI Menu Tree Basic View o ooooooooooon eee 4 4 CLI Menu Tree Expanded View n asasan eea 4 5 Access CLL cok si ceed ange a x abate ae A al adh ew A A ek ade aes 4 9 Telnet Connechion 2 sa tewwtaletus dined ta ute bead awl ete dla 4 9 Serial Port Connection 0 0 0 0 aaea 4 9 Move around within CLI 0 eee tenes 4 11 Move between modes 0 000 cee ttee eee e eee 4 11 Move within modes 000 00 cece eee eee 4 11 Execute commarnds 20 eiaa d a eee 4 12 Mode specific commands 2 000 a e eee 4 12 Global commands soares i sa eaea e EE EE EER DEE E u EIR a aale a e 4 12 De arse a ll E E AE E E ANETT 4 13 Configuration ModE viotacerter i menean t Ge dee e a AA 4 14 Menu specific commands 0000 a eee tee 4 14 Global commands 0 0 cette een eens 4 14 O ANN 4 14 Maintenance mode o 4 19 Monitor modes isidir a alee ee Na ieee bee eee ee 4 20 Diagnosi ModE comia yaar ie tas Boao Pegi gd de Reuse a beads 4 21 Event Oda a ts dat 4 21 Configure Common CLI Options o oococcoccocccco 4 22 Clock SOU CO us I at a A A A A aa oh ees
53. 003 Class A FCC Part 15 Class A FCC Part 68 Tenor CMS Power Supply EN55022 Class A CMS240 and CMS960 Class B FCC part 15 Class A CMS240 and CMS960 Class B EN50082 1 EN 60950 A11 1997 CE Mark UL 1950 3rd Ed IEEE C62 41 3KV CSA 22 2 No 2341950 cULus P N 480 0005 00 15 B 6 Appendix B Specifications Approvals FCC WARNINGS This equipment has been tested and found to comply with the limits for Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interfer ence in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communi cations However there is no guarantee that interface will not occur in a particular installations If this equip ment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help KA CAUTION Changes or modifications not
54. 1 Sample includes fields for formats 3 and 103 1 17325551212 15 20000207062812 21060207062815 2000020706283030 16 208 226 140 57 192 168 1 0 64 4 1 1 1 5 1 1 1 1 1 1 1 0 0 1415551000 12345678901234 9876543210 0123456789 12138765432 Record 1 Field Definitions CMS Extended Formats 3 and 103 1 Call ID 17325551212 Called Number 15 Duration 20000207062812 Call Initiation Time 20000207062815 Call Connected Time 2000020706283030 Call Disconnected Time 16 Cause Code 208 226 140 57 Local IP Address 192 168 10 64 Remote IP Address 4 Origination Trunk ID 1 Call Type 1 Call Number Type 5 Incoming Slot Incoming Device 1 Incoming Digi tal Interface 1 Incoming Channel 1 Outgoing Slot 1 Outgoing Device 1 Outgoing Digital Interface 1 Outgoing Channel blank AutoSwitch Time blank AutoSwitch Duration 0 Bad IP Quality Events 0 AutoS witch Flag 1415551000 Calling Party Number 12345678901234 PIN Code 0123456789 Local Call ID 9876543210 Remote Call ID The 4 and 104 extended format includes all fields used in the 3 and 103 extended format plus the following field 12138765432 Incoming Outgoing IP DN Definitions for each field appears below Call ID Sequence number This is a unique number assigned to identify an individual call i e 1 2 3 The sequence number starts from 1 and wraps around at 4 294 967 295 When a Tenor unit resets the sequence number starts from
55. 1 again If the system has a problem and loses connectivity the CDR server can send the Tenor CMS unit the last Call ID that it received The Tenor CMS unit will reply with all records that contain a Call ID which is greater than the one last received Called The number called This will be in international format except for a pass through call going from PBX to PSTN or call going from PSTN to PBX Duration Call duration This value is in seconds the value will be O if never connected Call Initiation Time The date and time the call initiated The time will be the local time configured on the Tenor CMS unit The entry will be in the following format yyyymmddhhmmss where yyyy 4 digits for year mm 2 digits for month dd 2 digits for day hh 2 digits for hour mm 2 digits for minutes ss 2 digits for seconds Call Connected Time The date and time the call was actually connected The time will be the local time con figured on the Tenor CMS unit The entry will be in the following format yyyymmddhhmmss where yyyy 4 digits for year mm 2 digits for month dd 2 digits for day hh 2 digits for hour mm 2 digits for min utes ss 2 digits for seconds This field will be blank if the call never connected Call Disconnected Time The date and time the call disconnected The time will be the local time configured on the Tenor CMS unit The entry will be in the following format yyyymmddhhmmss where yyyy 4 digits for year mm
56. 32 connector is used for connection to a PC s serial port via DB 9 null modem cable at 38400 BPS 8N 1 and no flow control The input output signals are listed in Table 2 3 Figure 2 15 DB 9 Female Connector Pin Order 54321 9876 Table 2 3 Serial Null Modem Cable DB 9 Connector Pinouts Pin Function Description 1 RSVD Reserved 2 RXD Receive Data 3 TXD Transmit Data 4 RSVD Reserved 5 GND Signal Ground 6 RSVD Reserved 7 RSVD Reserved 8 RSVD Reserved 9 RSVD Reserved RST Resets the System Controller board along with the entire chassis ABT Abort recessed push button switch used for internal Quintum use only LEDs LEDs provide a high level indication of the system controller card activity Basic definitions follow See Chapter 8 Diagnostics Maintenance for a detailed description for troubleshooting purposes e BEL Steady yellow light indicates the board has failed e CPU Green light indicates the CPU bus is active e PCI Green light indicates that the local PCI bus is busy e CPCI Green light indicates the Compact PCI CPCI bus is busy P N 480 0005 00 15 2 17 Chapter 2 Hardware Components CPU Card Available for CMS P2 x x The CPU card is a single slot Compact PCI Peripheral Component Interconnect controller card which pro vides the central management functionality for the Tenor CMS unit The controller card is the call routing engine for the system and co
57. 4 1 6618 1 1 1 Quintum Epilogue H Quintum Digital Tenor 1 3 6 1 4 1 6618 1 1 2 Quintum Epilogue H Quintum Analog Tenor 1 3 6 1 4 1 6618 1 1 10 Connection Epilogue H QUINTUM Chassis Tenor e These lines are added to the file HPOVRoot conf C trapd conf using the xnmevents load HPOV com mand OID_ALIAS Quintum 1 3 6 1 4 1 6618 EVENT Critical_Alarm 1 3 6 1 4 1 6618 2 0 1 Status Events Critical FORMAT Received trap generic G specific S args SDESC TIIU_in_loopback _network_request EDESC EVENT Major_Alarm 1 3 6 1 4 1 6618 2 0 2 Status Events Major FORMAT Received trap generic G specific S args SDESC Corruption_of_configuration_info EDESC EVENT Minor_Alarm 1 3 6 1 4 1 6618 2 0 3 Status Events Minor FORMAT Received trap generic G specific S args SDESC RIU_not_installe EDESC EVENT Report_Status_Alarm 1 3 6 1 4 1 6618 2 0 4 Status Events Normal FORMAT Received trap generic G specific S args SDESC Uswcomment EDESC EVENT Uswcomment 1 3 6 1 4 1 6618 2 0 0 Status Events Normal FORMAT Received trap generic G specific S args SDESC Uswcomment P N 480 0005 00 15 5 5 Chapter 5 Working with SNMP EDESC e The quintum exe file is added to the HPOVRoot bin directory e These files are added to the HPOVRootbitmaps C directory Tenor_chassis ico Tenor_A ico Tenor_D ico e The quintum fields file is ad
58. 4 20 P N 480 0005 00 15 Chapter 4 Getting Started with Command Line Interface Diagnostic Mode The Diagnostic mode enables to perform diagnostic and test procedures on the unit To execute any of the commands which follow you must be in diagnostic mode To access the Diagnostic mode see Move around within CLI earlier in this chapter Ping Ping enables you to ping an IP address To use ping type ping followed by a specific option n l w 1 and the applicable IP address See below Example ping 123 23 42 4 Pings IP address 123 23 42 4 ping n 3 123 23 42 4 Pings IP 123 23 42 4 with the number of echo requests to send The default entry is 3 ping l 256 123 23 42 4 with a buffer size of 256 The l option specifies a buffer size The default size is 256 ping w 5 123 23 42 4 The w option specifies the timeout in milliseconds to wait for a response The default entry is 5 ping i 1 123 23 42 4 The i option specifies the time for the connection to stay up The default entry is 1 Event Log The Event Log enables you to watch the actual call flow and routing events through the chassis Some exam ple evlog commands are listed below Example evlog sll4dv1 13 ch cas Turns on event log modes CH and CAS on Slot 14 Device 1 with the highest level of detail Level 3 evlog sll4dv1 12 cas Changes the level value of CAS from the previous example from Level 3 to Level 2 evlog c Clears all event logs e
59. 4 22 Gatekeeper 0 tent eee 4 22 GalOWay ics heise wali ote ee he ed a ew et ghee de eee seta 4 23 Border Element trata A Bheded neh dg 4 23 Channel Group ooocoocc tte eee 4 23 Digital Interface arsaa ed e ii Gites RE aS Ge Akad ee a ee 4 23 Switch Protocol pits Wee ee bad aa e 4 24 TUNK GOU Drsna ere dak ayia A Be eas te ds 4 24 Chapter 5 Working with SNMP Whatis SNMP ie 2 8 sneer a eis ashe ba Pine oe anand E Eaa E atte ented y ed 5 2 How does Tenor CMS utilize SNMP 0 20 0000 ce ee 5 2 Installation Requirements 1 0 0 cette eee 5 3 Installation a a Me aca das Gee Be ae 5 4 Download and install SNMP Related Files 0000 cece eee eens 5 4 Configure network manager IP address 200 cece eee eee eee 5 6 Working With SNMP Sada aie ee ee eee ghee tan oe Die ee eee 5 8 VEW Taps aer ela opa 5 8 View Alarm Status via Tenor CMS icon 1 2 2 0 0c 5 8 Launching Command Line Interface CLI from HP Openview 5 8 P N 480 0005 00 15 TOC 4 Set up Tenor CMS status poOllINQ ooooocccoocooccr eee 5 9 Set up Debug Message Display window 00 0 cece eee eee 5 9 Chapter 6 Call Detail Recording OVEIVIOW fot ciclo said da S ae Doe aca rss 6 2 Establish connection between Tenor CMS and CDR Server oooocccccocco 6 3 Configure Tenor CMS for connection to CDR Server ooooccoocccccooo o 6 4 Setup CDR Server and assign password 000 e
60. 5 00 15 Diagnostics Common Symptoms Problems Chapter 8 Diagnostics Maintenance Below is a list of common symptoms and problems you may encounter Use this list as a guideline if your problem is not listed use the diagnostic procedure explained in the beginning of this chapter Table 8 1 Common Symptoms Problems Common Symptom Problem Description Solution Unit will not turn on or LEDs on front lower swing down panel of the chassis are unlit For AC units Check AC power source Check fuse or circuit breaker To check fuse continuity see Inspect and Replace Fuse for AC power only later in this chapter Ensure power supplies are fully seated For DC units Check that the supplies are fully seated in the DC chassis Check the customer premises over current protection device s are in the ON position For Tenor CMS860 and CMS240 Ensure all wires are secured to the power entry plug and the plug is inserted to the power receptacle and secured with the anchor screws Ensure the circuit breaker for the respective power entry point is switched to the ON position Communication between Tenor CMS and the PBX or PSTN cannot be established There are several reasons why communication may not be successful A few of the most common are listed below Verify correct cables are installed in the rear of the T1 E1 DS1 ports See Chapter 3 Installation Unit configuration may be wrong Examine the confi
61. E1 P N 480 0005 00 15 Chapter 1 Overview PacketSaver PacketSaver packet multiplexing technology reduces the amount of IP bandwidth required to support multiple calls flowing between two endpoints PacketSaver minimizes bandwidth usage by aggregating samples from multiple VoIP conversations and packing them into a larger IP packet with a single IP header The process removes the need to send a bulky IP header with individual voice packets As a result it eliminates the trans mission of redundant information Cala g oe Ce ta e Ga Call tr i A Conventional VoIP Transmission Sends Many Redundant Packet Headers Cala Cae Cal E r a Tas Cua t miL Tenor CMS Tenor CMS Tenor using PacketSaver to Minimize Bandwidth Usage IVR RADIUS support Interactive Voice Response IVR is a feature of the Tenor CMS that enables you to offer services such as Pre paid calling cards and Post paid accounts to your customers The Tenor CMS uses the RADIUS Remote Authentication Dial In User Service for authenticating and authorizing user access to the VoIP network including ANI Authentication Types 1 and 2 The RADIUS is a standard protocol which provides a series of standardized message formats for transmitting and receiving dialed information account data and authorization codes between the network access gateway and the billing server As a result the RADIUS enables the Tenor CMS to interoperate directly with billing server applicatio
62. IAL PURPOSE OF ANY LIMITED WARRANTY Quintum RMA Procedure 1 Notify Quintum Technical Assistance Center on Telephone 877 435 7553 within the United States 732 460 9399 Internationally Monday through Friday from 8 30am till 5 30pm U S Eastern time 2 Provide Customer Services Department the following information e Customer Name and Contact Name e Product Part number s e Product serial numbers Quantity to be returned e Type of return i e warranty return e Reason for return e Proof of purchase invoice or PO 3 An RMA number will be assigned for each shipment and that number must be quoted in all correspondence relating to the RMA in question 4 Shipment Instructions Customer must follow any instructions supplied by the Customer Service Representative concerning where the Product is to be returned how the Product is to be packaged which carrier is to be used who should pay for the shipment and any labels to be put on the package Unless otherwise directed by Quintum s Customer Services Representative please return product to Quintum at REF RMA Number Quintum Technologies Inc 14 Christopher Way Eatontown NJ 07724 USA 5 Following all directions given by Customer Services Representative return the Product to the address given by the Customer Services Represen tative quoting the RMA number 6 Any product that is deemed failing under this Warranty and a replacement product has been shipped to the customer the fa
63. Lights when DSP card activity is more than 50 e DSP Bank 4 Lights for any DSP card activity on that bank DSP Bank 4a Lights when DSP card activity is more than 50 8 6 P N 480 0005 00 15 Chapter 8 Diagnostics Maintenance DS1 Card Status LEDs e Alarm LED Indicates a major software alarm has been reported for the board Red light indicates a major software alarm has been reported A green light indicates that no alarms have been reported e Status LED Indicates overall health of the board A red or amber light indicates minor problems were found with the system but the board can be recovered without intervention A green light indicates that no problems were found e CPU Green light indicates CPU bus is active e PCI green light indicates the local PCI bus is busy DSP LEDs LEDs provide a high level indication of the DSP card activity DSP Bank 1 Lights for DSP module activity on the first DSP module DSP Bank 2 Lights for DSP module activity on the second DSP module For both DSP banks lit red indicates power up or DSP module is not usable Green indicates at least one DSP channel is in use Unlit indicates the DSP is not in use Status LED Span Each LED relates to one line on the rear of the DS1 card For example Span Status 1 indicates the operational activity of port 1 on the rear of the DS1 card e Off A red alarm is generated equipment is not connected e Green Line is operating properly e Red Loca
64. Maintenance If you need Additional Help If you suspect the problem to be on the network end contact your Central Office to verify proper operation After completing all troubleshooting maintenance procedures and reviewing the Common Symptoms Prob lems section you can contact the Customer Service Department at the following Quintum Technologies Inc 14 Christopher Way Eatontown NJ 07724 For domestic calls 877 435 7553 For international calls 732 460 9399 email service quintum com P N 480 0005 00 15 8 20 Appendix A Getting Acquainted with Tenor CMS in the VolP Network A 1 P N 480 0005 00 15 Appendix A Getting Acquainted with Tenor CMS in the VolP Network How does CMS fit in the VoIP Network A 2 VoIP Voice over Internet Protocol is a technology which enables voice and fax communications to be passed through your existing data network using the TCP IP protocol bypassing the PSTN The Tenor CMS switch contains a DSP Digital Signal Processor which takes the voice and fax data coming from a Line Circuit compresses it and converts it into packets that can be transported over the Ethernet LAN The data can then be transported through an IP based router to a WAN or remote location As a result your voice and fax traffic runs over your data network to bypass the PSTN and avoid long distance tolls associated with the public net work The Tenor CMS uses H 323 a protocol standard for sending multimedia communic
65. NOTE The following instructions assume your PC is running Windows 95 or later 5 6 1 Click on Start gt Run The Run window will appear P N 480 0005 00 15 Chapter 5 Working with SNMP 2 Type telnet in the Open box and click on Ok 3 Click Connect gt Remote System 4 In the Host Name window enter the IP address of the unit from which you would like to view alarms 5 In the port window choose telnet port 23 is the default port for a telnet session 6 From the TermType drop down list select vt 00 7 Click Connect A telnet session will be displayed To exit a telnet session at any time type exit at the prompt 8 Enter the same password you set via CLI 9 At the config MasterChassis prompt type set samptrapipl lt ip gt For example type set snmptrapip1 208 226 140 12 This will assign index of 1 to indicate the first network manager being assigned to that Tenor CMS unit and assign the IP address 208 226 140 12 as the network manager To assign the second snmptrap ip type set samptrapip2 lt ip gt and the third type set samptrapip3 lt ip gt 10 Repeat step 9 for each network manager up to 3 11 Type submit The new IP address es will be submitted to the applicable Tenor CMS unit P N 480 0005 00 15 5 7 Chapter 5 Working with SNMP Working with SNMP v y 5 8 View traps You can view the traps HP Openview received from the Tenor CMS unit as follows NOTE Ensure HP Openview is running
66. RR Receive Ring 1 8 2 RT Receive Tip 1 8 3 N C Not Connected 1 8 4 TR Transmit Ring 1 8 3 TT Transmit Tip 1 8 6 N C Not Connected 1 8 7 N C No Connect 1 8 8 N C No Connect Ethernet port LEDs rear view Not available in current release P N 480 0005 00 15 2 24 Chapter 2 Hardware Components T1 WAN Card Each T1 card see Figure 2 22 provides eight T1 span lines a maximum of four cards 32 T1 spans or 768 DSO voice channels are supported in the system Each T1 card provides eight RJ 48 jacks on the rear of the card for connections to a line side PBX via upstream T1 lines or to the trunk side PSTN via downstream T1 lines Each T1 line provides 24 channels For each T1 interface there are two types of signaling supported Channel Associated Signaling CAS and Common Channel Signaling CCS For T1 using CAS channels 1 24 are available for T1 using CCS chan nels 1 23 are available For the CMS 14 slot you can insert the T1 card in any one of the four left most slots when facing the front of the chassis A crossover cable is required when connecting to a Line side PBX interface when supplied by Quintum this is a red RJ 45 cable A straight cable is required when connecting to the Trunk side PSTN interface when supplied by Quintum this is a green RJ 45 cable Figure 2 22 T1 WAN Card Diag Port Span LEDs RJ 48 Input Output Ports Hot Swap LED Front View Rear View Span LEDs
67. Resource module still in the anti static bag NOTE For information about preventing electrostatic discharge see Chapter 3 Installation Identify a flat anti static work area which contains an earth ground connection to the surface and to a socket for the ESD wrist strap Put on the ESD wrist strap On the ESD safe work surface holding the edges carefully remove the DSP module card from the anti static bag With a 1 Phillips screwdriver remove the four screws in the exposed end of the metal standoff spacers See Figure 8 2 Save these screws for use later Figure 8 2 Remove four screws from exposed end Place the DSP module back into the anti static bag and seal it Disconnect the plug end of the wrist strap Plug the plug end of the wrist strap into earth ground socket in the front of the chassis Remove the DS1 card from the chassis for more information about removing inserting WAN cards see Replace WAN System Controller CPU cards of identical type in this chapter Insert it into the 12 x 12 anti static bag and close the opening Disconnect the plug end of the wrist strap from the chassis and plug it back into an earth grounded socket at the work area P N 480 0005 00 15 8 16 Chapter 8 Diagnostics Maintenance 9 Using the insertion extraction handles remove the DS1 card from the anti static bag and place it heat sink side up on the grounded work surface See Figure 8 3 Figure 8 3
68. S unit and the CDR server must be established A Tenor CMS can be configure to connect up to four CDR servers via port 9002 9003 9004 and 9005 Based on configuration the Tenor CMS unit can either establish a TCP IP session with one or both of these CDR servers A flow diagram Figure 6 1 illustrates the general transfer of information Figure 6 1 Flow of CDR Information Tenor CMS CDR Server Tenor CMS connects to CDR Server automatically CDR Server logs into Tenor CMS after initial configuration of Port Number 9002 or 9003 Server IP Address amp Port Number TCP IP Connection Established Sends Welcome Message Sends Password Prompt Enters Password Verifies Password YO Provides CMS IP address amp Unit Name Provides last CDR Sequence Number received Yt Begins delivering CDR s _ Before attempting to collect CDRs you should configure the desired information Through CLI commands you can assign CDR server IP address CDR server port number and CDR server password information using the following CLI commands cdrserverip cdserverport cdrpassword and cdrformat CDRServerIPAddr IP address of the CDR server Used when the Tenor CMS unit established connec tion with the CDR server CDRServerPort The application port numbers used by the CDRServer s CDRServer s Used when the CMS establishes connection with CDR server e CDRPassWord Password to be used by the CDR server s e CDRFo
69. Tenor Carrier MultiPath Switch CMS Product Guide P N 480 0005 00 15 Tenor and Quintum are registered trademarks Tenor Carrier MultiPath Switch CMS PacketSaver Quintum Technologies Inc VoIP Made Easy TASQ SelectNet and SelectNet Technology are trade marks of Quintum Technologies Inc Table of Contents About this Guide What s included ita ita a ad 1 2 Typographical CONVENtIONS oooooooccooo teens 1 3 Product Guide ConventionS 0 000 e eee eee 1 3 Fndng Heiser oth CA eed Se a BAe Se eek eh ae 1 4 Chapter 1 Overview Whats Tenor CMS Raras a hunt Ga ica as 1 2 Features siete a a A RA A A RRA Alte ble 1 3 Unique Design 240 ds rl ah 1 3 State of the Art Configuration and Network Management ooooocccoocoo o 1 3 SelectNet Technology Safety Net 0 0 0 ccc eee eee 1 4 Dynamic Call Routing 0000 cee tees 1 4 Multiple Channels Signaling Supported 00 0 cece eee 1 4 Fractional T1 E1 Support 02 0 0c eee eee 1 4 PacketSaver ri li ue Dewees Gadi Yaad oN hed 1 5 IVR RADIUS support sssaaa anaua 1 5 Easy Connect to Console 0000 cece tenes 1 5 H 323 Gatekeeper Call Control Management 0000 cee eee eee 1 5 Powerful System Monitoring 00 0 cect eee 1 6 Capabilities v 25 wate AAA dete lg A od ae Ee er 1 7 Intra trunk Routing Hairpinning 1 2 6 eee 1 8 Other Call Routing Options 000
70. The network manager polls the SNMP agents such as routers hubs or net work servers for certain requested information The agent will then gather information about the machine it is running on and carries requests from the network manager to read and change the information How does Tenor CMS utilize SNMP The Tenor CMS unit supports the SNMP protocol specifically Hewlett Packard s HP Openview software acts as the SNMP network manager for the Tenor CMS unit Once you set up HP Openview to view and auto discover Tenor CMS as a network device using SNMP HP Openview will be able to issue commands get responses and perform certain functions For example you can configure the SNMP agent in Tenor CMS to generate and send traps for existing Tenor CMS alarms to HP Openview A Tenor CMS unit can report alarms to up to three network managers P N 480 0005 00 15 Chapter 5 Working with SNMP Installation Requirements You will need to install and run HP Openview NMS 6 0 in order to recognize the Tenor CMS as an SNMP agent Below are basic hardware and software requirements you will need to install HP Openview See your HP Openview documentation for detailed information and installation instructions Minimum hardware requirements e Intel Pentium 120 Mhz processor based computer e CD Drive e 96 MB RAM e 250 MB free disk space on one drive e 80 MB free page filing space Software requirements e Microsoft Windows NT operating s
71. The pin order for DB 9 male and female connectors are shown in Figure 2 35 and Figure 2 36 Figure 2 35 DB 9 Male Connector Pin Order 12345 67389 Figure 2 36 DB 9 Female Connector Pin Order 54321 9876 Figure 2 37 DB 9 Connector Pinouts Pin Connects to Pin OANDO KRW o Table 2 15 DB 9 Connector Pinouts Pin Function Description Pin 1 RSVD Reserved 1 2 RXD Receive Data 2 3 TXD Transmit Data 3 4 RSVD Reserved 4 5 GND Signal Ground 5 6 RSVD Reserved 6 7 RSVD Reserved 7 8 RSVD Reserved 8 9 RSVD Reserved 9 P N 480 0005 00 15 2 36 Chapter 2 Hardware Components Power Supplies CMS 14 slot The Tenor CMS slotted system has two independent load sharing power supplies The power supplies support 110 240 VAC 50 60 Hz power for AC units and 42 to 60 VDC for DC units and are inserted to the far right of the unit in the green card guides when viewed from the front of the chassis If one of the power supplies is removed or becomes inoperable the system will derive its power from the remaining power supply Figure 2 38 Power Supplies E E UINTUM UINTUM TECHNOLOGIES INC TECHNOLOGIES INC Power Status IA E E Power Status LED There is one LED on each power supply to indicate whether it is functioning correctly There are two colors for the LED red or green Green indicates AC input red indicates that input output fa
72. agnos tics Maintenance Questions about the unit will scroll on the screen NOTE Steps 16 18 are used for first time assignment of IP address 16 For IP address enter the IP address for the Tenor CMS unit 17 For Subnet Mask for LAN prompt enter the subnet mask This address is used to differentiate the network portion of the IP address from the host portion of the IP address 18 For Default Gateway prompt enter the IP address for the default gateway router which routes a packet data outside of your LAN CMS will reboot automatically P N 480 0005 00 15 Chapter 4 Getting Started with Command Line Interface Move around within CLI Once you are connected to the Command Line Interface you can configure the system as well as perform diagnostics and monitor system information To move from one menu tree to another type the name of the menu item to which you want to go Move between modes To move from one mode to another type the desired command at any time Use the following table as refer ence To reach Enter Configuration config or co Diagnostic diagnostic or diag Maintain maintenance or mai Monitor monitor or mo Move within modes To move to any other CLI menu item type the desired menu item from the current prompt P N 480 0005 00 15 4 11 Chapter 4 Getting Started with Command Line Interface CLI Execute commands 4 12 There are two different command structures wit
73. an CDRServerPort PRIVateDNEnabled CDRServerlPAddr PRIVateDNLength CDRPassWord PUBlicNumberingPlan CDRServer 4 CountryCode CDRFormat AreaCode CDRServerPort MasterChassis CDRServerIPAddr Type CDRPass Word PrimaryClockSource ChannelGroup same for other Channel PrimaryClockLineID Groups SecondaryClockSource SignalingGroupAttached SecondaryClockLineID RoutingGroupAttached SnmpSysLocation SL 1 same for slots 2 14 SnmpSysContact Type SnmpSysDescription SlotNumber SnmpSysName DeVice SNMPTrapIP1 DigitalInterface SNMPTrapIP2 PortNumber SNMPTrapIP3 LineType aa 4 5 P N 480 0005 00 15 Chapter 4 Getting Started with Command Line Interface VoIP Network SIte 1 MasterChassis SL 1 Device DigitalINterface cont LineCode FramingFormat DSlor DSX LENgth CRC EthernetInterface for slot 14 PortNumber ManagementAccess DUPlex SPeed IPAddress SubnetMask ExternalINATIPAddr InternalNATIPDirAttached FilterIPDirAttached RadiusInfo UserServer Primary AuthenticationPort PrimaryServerIPAddr PrimaryACcountingPort SecondaryAuthenticationPort SecondaryServerIPAddr SecondaryACcountingPort RetryCount Timeout AccountingType SharedSecret RadiusInfo RoutingServer Primary AuthenticationPort PrimaryServerIPAddr SecondaryAuthenticationPort SecondaryServerIPAddr RetryCount Timeo
74. ands Global commands are those commands available from anywhere in the configuration mode Each global com mand is described below New The new command adds an entry for a CLI option in the system For example you can add signaling groups hop off numbers profiles DN routing information interface parameters etc NOTE The New command is available only to those menu options eligible to have more than one entry See What is the Command Line Interface in the beginning of this chapter for more information The new command must be used within the level to which you are adding an option To use type new fol lowed by an option name Example new CASSignalingGroup 2 Creates a new CASSignalingGroup with ID of 2 new ISDNSignalingGroup 3 Creates ISDNSignalingGroup with an ID of 3 new channelgroup SLADV1DI3 Creates a new channel group with id of SL4DV1D13 Set The set command along with a specific CLI option name is used to set or remove attributes for a specific option as well as associate a selected CLI option to another option or between two CLI options When you associate two CLI options it indicates that one option uses information from the attached options You must set any attributes from that option s menu level To use the set command you must first select the menu option A pair of double quotes or single quotes can be used for entering a string of words sep arated by spaces Before creating an associati
75. are lit the physical layer is operating properly for those lines being used If one or more LEDs are not lit green the corresponding line is not operating properly or not connected prop erly The problem could be caused by a loss of signal You can do one of the following e Verify cables are connected properly e Contact central office for interface issues e Verify configuration System Controller Card LEDs provide a high level indication of the system controller card activity e BEL Yellow light indicates the System Controller Board has failed e CPU Green light indicates CPU activity when a line is active this lights green e PCI Green light indicates that the local PCI bus is busy e CPCI Green light indicates the CPCI bus is busy If the BFL light is lit verify cables are connected properly Otherwise call Quintum Customer Support CPU Card Front Hot Swap For future use Card Activity LEDs LEDs provide a high level indication of the CPU card activity e Alarm Indicates an alarm has been generated e Status Green light When a user logs in through telnet the LED turns to amber e CPU Green light indicates the CPU bus is active e PCI Green light indicates that the local PCI bus is busy Ethernet LEDs The CPU card contains four Link and associated TX RX Status LEDs viewable from the front of the chassis to provide a high level indication of the system operational mode and chassis activity including alarm activ
76. ations e g data voice video simultaneously over packet based networks such as IP H 323 controls standards such as call control and call routing An H 323 network consists of a group of endpoints i e gateways terminals etc in one cor porate site controlled by one Gatekeeper The Tenor CMS acts as an endpoint gateway gatekeeper and or border element The gateway converts the circuit switched calls to VoIP calls and the gatekeeper performs IP call routing functions such as admission control P N 480 0005 00 15 Appendix A Getting Acquainted with Tenor CMS in the VolP Network Common Network Types Intranet An Intranet also known as Enterprise IP network is a private Internet web site which uses the Internet Pro tocol IP to deploy VoIP services such as the CMS within your company from a dedicated web server This web site is separate from your external web site for security reasons Intranets can be deployed within your company over the internal LAN or a number of LANs at corporate sites connected by an IP WAN or IP Vir tual Private Network IP VPN A major benefit of using an Intranet when deploying VoIP services is that the network architecture is well defined to ensure that network delay latency and packet loss are predictable Extranet An Extranet is similar to an Intranet except that it is externally accessible by a limited number of people on a secure basis Because Extranets are based on Internet technology and
77. ctory in which HP Openview was installed The following files will be listed installquintum bat quintum reg quintum exe quintum conf quintum fields quintum_type connector_qdvoip connector_qavoip uninstallquintum bat quintum_sym Tenor_chassis ico Tenor_A ico Tenor_D ico From the Quintum CD ROM access the directory lt CD ROM Drive gt software SNMP and download the files the same files listed above to the HP Openview root directory this is the directory in which HP Openview was installed From the HP Openview root directory run installquintum bat Installation will begin The following sec tion lists where the installation files are copied and which files were modified You can use this informa tion to manually make changes to the files if desired T NOTE Ifyou have already ran the installquintum bat you must first run the installlquintum bat clean com 5 4 mand prior to reinstalling This command will restore any changes made to the quintum files back to the default parameters see below for which files are modified upon installation P N 480 0005 00 15 Chapter 5 Working with SNMP e These lines are added to the file HPOVRoot conf oid_to_sym 1 3 6 1 4 1 6618 1 1 1 Connector QDVOIP QUINTUM Digital Tenor 1 3 6 1 4 1 6618 1 1 2 Connector QAVOIP QUINTUM Analog Tenor 1 3 6 1 4 1 6618 1 1 10 Connection QCVOIP QUINTUM Chassis Tenor e These lines are added to the file HPOVRoot conf oid_to_type 1 3 6 1
78. ded to the HPOVRoot fields C directory and is installed and verified using the OVW fields command e The quintum reg file is added to the HPOVRoot registration C directory e These files are added to the D hpovnnm symbols C Connector directory CONNECTOR_QDVOIP CONNECTOR_QAVOIP CONNECTOR_QCVOIP 7 HP Openview will then identify and auto discover the Tenor unit as an SNMP agent An icon will appear on the screen to represent each Tenor CMS unit See below Figure 5 1 Tenor SNMP Agent Icon Configure network manager IP address Through Tenor CMS s Command Line interface CLI you can configure the IP address for the network man agement site where HP Openview is running Once the IP address is configured the Tenor CMS will be able to process and generate traps for existing alarms which will enable HP Openview to monitor the Tenor CMS unit for alarm states To set the IP address use the following CLI command con MasterChassis gt snmptrapipl lt ip gt This command configures the IP address of the network manage ment site in the Tenor CMS unit from which the SNMP traps will be generated Valid entry The index number of 1 3 the index number is used to designate the index for the network manager to be used followed by the IP address for the network management site You can assign a Tenor CMS unit up to three network managers each manager will have a different index number Assign an IP address as follows y
79. desired option at the prompt or use global commands such as the surf lt or gt plus Enter key to move back and forth between the menu See Execute commands later in this chapter for specific information about each command User Login IDs There are two types of user logins user and admin The admin level enables you to view and change informa tion The user level enables you to view the information but not configure via CLI P N 480 0005 00 15 4 3 Chapter 4 Getting Started with Command Line Interface CLI CLI Menu Tree The Menu tree is a tree diagram of CLI menu items otherwise known as CLI options See Menu Tree Basic View for a look at the menu tree for doing high level configuration this diagram illustrates the basic configu ration options See CLI Menu Tree Expanded View for a complete list of all CLI options CLI Menu Tree Basic View Figure 4 1 Menu Tree Basic View VoIP Site DoMain IPDialPlan PUBlicNumberingPlan BorderElement ZoNe RouteDirectory DialPlan PRIVateNumberingPlan MasterChassis GateWay Slots 1 14 DeVice Number Directories AutoSwitchNumber BypassNumberDirectory HuntLDNDirectory pub1 HuntLDNDirectory prv1 Digitallnterface Ethernetinterface HopoffNumberDirec
80. dicates whether the power supply is functioning cor rectly There are two colors for the LED red and green Green indicates AC input red indicates that input out put has failed or there is a power fault Units with DC power there are two LEDs Power and Alarm When the Power LED is lit green it indicates the power supply is functioning correctly If the Power LED is lit the Alarm LED will be unlit When the Alarm LED is lit red it indicates that input output failed or there is a power fault If the Alarm LED is lit the Power LED will be unlit For AC power supply P N is 423 5024 00 00 for DC power supply P N is 423 5025 00 00 Alarms Alarms help you identify where a specific problem is occurring with the Tenor CMS unit Through the Alarm Manager you can read a description of the problem and isolate where the problem is occurring Verify all severity 1 alarms first these alarms indicate that the unit is in critical condition and the entire system is affected You are able to review alarms via Command Line Interface CLI See Chapter 7 System Alarms for specific information about obtaining and reading alarms Active Call Status You can monitor the status of active calls via CLI s monitor calls command You can use the calls command from the MasterChassis MC Slot SL Device DV or Digital Interface DI CLI options See Chapter 4 Getting Started with Command Line Interface CLI for more information about the calls comma
81. e number of the last CDR that it has received from the Tenor CMS unit If the last CDR number is unknown the server should send 0 for the sequence number After this exchange the Tenor CMS will start delivering new CDRs to the server P N 480 0005 00 15 6 5 Chapter 6 Call Detail Recording CDR Output 6 6 The following is an example of a CDR output Each field in a CDR string is separated by a comma any blank fields are designated by a comma See below for field definitions There are four CDR format types 0 Standard CDR output 1 Extended CDR output 3 Extended CMS CDR output 4 Extended CMS CDR output 100 Standard CDR output plus session ID 101 Extended CDR output plus session ID 103 Extended CMS CDR output plus session ID 104 Extended CMS CDR output plus session ID Sample Record for Standard and Extended CDR Format 0 1 100 101 Record 1 Sample includes fields for both Standard and Extended Formats 1 17325551212 15 200002070628 12 2 1060207062815 2000020706283030 16 208 226 140 57 192 168 10 64 4 1 1 1 1 1 1 0 0 1415551000 12345678901234 98 76543210 0123456789 Record 1 Field Definitions Standard Formats 0 and 100 1 Call ID 17325551212 Called Number 15 Duration 20000207062812 Call Initiation Time 20000207062815 Call Connected Time 2000020706283030 Call Disconnected Time 16 Cause Code 208 226 140 57 Local IP Address 192 168 10 64 Remote IP Address 4 Origination T
82. e Cards DS1 cards and the CPU System Controller Card e Power Supplies Two load sharing AC power supplies The load sharing feature enables one power sup ply to take over if the other fails e System Fans Two system fans accessible through a swing down panel via thumb screws are used to cool the chassis These fans are hot swappable meaning you can remove replace the fans while the unit is operational e Reset Button Enables you to reset the system This function will be supported in a future release e Ground Strap Socket A ground connection is provided for ESD protection P N 480 0005 00 15 2 3 Chapter 2 Hardware Components e Air Filter The Air Filter is accessible by opening the lower front panel You do not have to turn off the chassis For cleaning see Chapter 8 Diagnostics Maintenance e Chassis LEDs The LEDs are indicators as to the status of the four DC outputs of the power supplies When these are lit they indicate the respective voltages are being output from the power supplies When unlit the voltage is not being supplied See Chapter 8 Diagnostics Maintenance for more information e On Off Power A switch to turn power on and off Rear with AC power gJ NOTE For pictorial purposes Figure 2 2 is shown with 2 DS1 cards and the CPU Card 7 GBooooocooocoeoooc9 LSeAORSIOAOROIOAOE Figure 2 2 Tenor CMS Rear View AC unit LALA 4 X x Movin o Air Exhaust
83. e circuit calls 1 7 SNMP 1 10 trunk circuit calls 1 8 virtual tie line 1 9 Cards change location 8 19 DS1 2 22 DSP 2 29 El 2 27 replace 8 14 replace maintain 8 13 System Controller 2 15 480 0005 00 15 T1 2 25 CDR connect with server 6 5 connect with Tenor 6 5 output 6 6 overview 6 2 Chassis air filter 2 4 2 5 card slots 2 3 2 4 2 7 CMS 2 3 earth ground 2 4 2 6 ground strap 2 3 2 4 2 5 2 6 inspect 8 6 LEDs 2 4 2 5 on off power switch 2 4 2 8 power inlet 2 4 2 8 power supplies 2 3 2 5 2 7 2 9 reset button 2 3 2 5 system fan 2 3 2 5 CLI access via serial port 4 9 access via Telnet 4 9 common options 4 22 config mode 4 14 description 4 2 execute commands 4 12 global commands 4 12 menu tree 4 4 modes config 4 2 diagnostic 4 2 4 21 maintenance 4 2 monitor 4 3 4 20 move between modes 4 11 move within modes 4 11 user levels 4 3 CMS 1 2 front view AC power 2 3 front view DC power 2 5 material requirements 3 11 power requirements 3 11 rear view AC power 2 4 rear view DC power 2 6 CMS240 1 2 2 11 front view AC power 2 11 front view DC power 2 13 rear view AC power 2 12 rear view DC power 2 14 CMS960 1 2 2 7 Index 1 connect 3 14 front view AC power 2 7 front view DC power 2 9 material requirements 3 14 power requirements 3 14 rear view AC power 2 8 rear view DC power 2 10 Configuration Mode 4 14 global commands 4 14 menu specific commands 4 14 Connection
84. e entry will be in the following format yyyymmddhhmmss where yyyy 4 digits for year mm 2 digits for month dd 2 digits for day hh 2 digits for hour mm 2 digits for minutes ss 2 digits for seconds Call Connected Time The date and time the call was actually connected The time will be the local time con figured on the Tenor CMS unit The entry will be in the following format yyyymmddhhmmss where yyyy 4 digits for year mm 2 digits for month dd 2 digits for day hh 2 digits for hour mm 2 digits for min utes ss 2 digits for seconds This field will be blank if the call never connected Call Disconnected Time The date and time the call disconnected The time will be the local time configured on the Tenor CMS unit The entry will be in the following format yyyymmddhhmmss where yyyy 4 digits for year mm 2 digits for month dd 2 digits for day hh 2 digits for hour mm 2 digits for minutes ss 2 digits for seconds Cause Code The Q 931 cause value assigned if the call is not connected Possible common entries are listed below This field will be blank if the call was connected Cause Code Definitions 16 Normal Call Clearing The cause indicates that the call is being cleared because one of the users has requested that the call be cleared 17 User Busy The called system acknowledges the connection request but is unable to accept the call because all B channels are in u
85. e sol AA LED Son a EE 5 cecego lE tu E 29000 00 32 aeons is a8 joof o zoog E rO r z o g 00009 S e Bs oo do ooj aa coso za E EF E jooo DES es a se oa e Pa fs Faoi of es 55 ig sy BS aofo 3 0 0E A C Power Supply FE QUINTUMA A C Power Supply P N 480 0005 00 15 2 38 Chapter 2 Hardware Components CMS240 2 slot The Tenor CMS240 unit includes one power supply it supports 110 240 V 50 60 Hz power for AC units and 40 to 60 VDC for DC units For information about removing and replacing power supplies see Chapter 8 Diagnostics Maintenance With AC Power Power LED LED indicates whether the power supply is functioning correctly There are two colors for the LED red and green Green indicates AC input red indicates that input output has failed or there is a power fault With DC Power There are two LEDs Power and Alarm See below Power LED Green LED indicates whether the power supply is functioning correctly If this LED is lit the Alarm LED will be unlit Alarm LED Red LED indicates that input output failed or there is a power fault If this LED is lit the Power LED will be unlit V y NOTE For illustration purposes the CM240 2 slot with AC is shown Figure 2 40 CMS240 AC Power Supplies P N 480 0005 00 15 2 39 Chapter 3 Installation This chapter gives you installation instructions as well as how to position the chassis successfully within
86. ee eae InStallinsRacks fis sc Bt A A A o A Re orb ete Be GONMECON Beta Ss aac hes dm ens Se hata ta INTOGUCTION sit a Palen Deedee Goode a Connect to Trunk Interface PSTN 1 2 0 eee eee Connect to Line Interface PBX 0 ccc teen eee Connect to Ethernet LAN with System Controller Card o ooooooooooo Connect to Ethernet LAN with CPU Card ooooccccoccccoc eee eee Connect to PC Console with System Controller o ooooooooooo oo Connect to PC Console with CPU 000000 e eet eee Connect Power CMS 14 slot DC ONly ooocccoococcoco eee Power Requirements 0 a AAAA te teen eens Material Requirements 00 000 cece ee eee ae Connect POWER syiir raat A ea ea etd ae aaa a as Se Connect Power CMS960 8 slot and CMS240 2 slot DC only Power Requirements 0 0 cece eee eee Material Requirements e eey rawn 00 cee teens Connect POWER Ae elite A A 3 Vane dale A Install Power Cord Strain Relief AC only 0 0000 eee Power up the System for AC unit 0 0 0 0 ccc teens Prevent Electrostatic Discharge Damage nuana eee eee ESD Antistatic Wrist Strap tenes Provide Grounding sociare i wage deh teed wed a ee ata Pees Asson IRF AdIOSS c iia foe A Ghd BORE ara a ree Abaya Install Software Upgrade via CMS Software Update Utility Upgrade from Disk 0
87. em resources management monitoring The system controller card provides an interface for transferring VoIP data throughout the system and commu nicating with other network cards via PCI bus As the central point of system resource management the system controller card implements the intelligent call routing and IP call signaling The card also acts as an interface through which the user is able to perform net work and system management functions The system controller card is always inserted in slot 14 for the CMS the slot nearest the power supplies identified with a red card guide See Figure 2 13 Figure 2 13 System Controller Card 10 100 10 100 Ethernet Port Ethernet ag Console Port 10 100 Base T Ethernet port This port provides one RJ 45 jack for connection to a 10 100 BASE T Ether net LAN switch or hub via RJ 45 cable The input output signals are listed in Table 2 2 P N 480 0005 00 15 2 15 Chapter 2 Hardware Components 2 16 Figure 2 14 10 100 Ethernet Port Pin order 11345670 Table 2 2 Input Output Signals for 10 100 Ethernet Port Pin Signal Definition Color 1 TX Transmit Data White w orange 2 TX Transmit Data Orange 3 RX Receive Data White w green 4 RSVD Reserved 5 RSVD Reserved White w blue 6 RX Receive Data 7 RSVD Reserved White w Brown 8 RSVD Reserved Brown P N 480 0005 00 15 Chapter 2 Hardware Components Console port This RS 2
88. enor CMS VoIP Switch wo nino wainino wo nino wnanino je Er at a aS a ae 9 CMS960 8 Slot CMS 14 Slot CMS240 2 Slot The slotted system architecture boasts peripheral cards which interface to various Wide Area Networks WANs Tenor CMS connects to T1 E1 lines operating in either a trunk circuit or line circuit configuration The individual spans within the Tenor CMS may connect to either the PSTN or to T1 E1 termination equip ment on the user premises i e PBX The high performance System Controller CPU card provides up to four 10 100BaseT connections and one RS 232 serial port connection this card is an intelligent call routing engine which regulates system resources and configuration while coordinating all voice traffic activity in the unit The DS1 T1 and El cards provide connections The DS1 card also provides DSP processing DSP is a signal processing resource it performs P N 480 0005 00 15 Chapter 1 Overview functions such as voice packet generation and multiplexing You can also use an individual DSP card for this purpose Tenor CMS is managed by a unique Command Line Interface CLI management system Through the CLI you can configure remote and local units Just log on and configure items like chassis information trunk groups signaling data etc
89. entry is for internal use only if you see a report that 1s causing problems contact cus tomer service Severity Level or alarm severity 1 Critical complete system is affected 2 Major major problem is detected 3 Minor minor problem is detected 4 Info Information about a minor problem Description A text description of the alarm Varies see Table 7 2 for detailed descrip tion Slot Defines which slot the alarm Slot 1 through 14 CMS occurred on Slot 1 through 8 CMS960 Slot 1 or 2 CMS240 7 2 P N 480 0005 00 15 Chapter 7 System Alarms Field Definition Valid Entry Device Defines which device in a slot the Device 1 through 16 alarm occurred on Line Specifies which line the alarm Line 1 through 8 occurred on Channel Specifies which channel the alarm Channels 1 24 for T1 or 1 31 occurred on for El Date Time Date time the event occurred on Day of week name of day Month Jan Feb March etc Day of month 1 or 2 digits Time 6 digits hour minutes sec onds based on a 24 hour clock Year 4 digits P N 480 0005 00 15 7 3 Chapter 7 System Alarms Valid Alarms The following is a list of all alarm descriptions text that appears in the Alarm Description field for all possi ble alarms the system can generate In the generated alarm list the alarm description appears as part of the Description field Table 7 2 List of Val
90. eper to gatekeeper communication using LRQ Location Request messaging scheme Zone Management A zone is a group of H 323 defined endpoints controlled by a Gatekeeper Endpoints can be gateways i e Tenor CMS terminals and or multipoint conferencing units MCUs Endpoints establish control channels with a gatekeeper for registration admission security and call routing information about the endpoint is sent to the gatekeeper including IP address unit type gateway terminal or MCU and routing information such as phone numbers number patterns etc A collection of zones is an administrative domain An administrative domain provides call routing services for its zones through gatekeeper to gatekeeper messages or gatekeeper to border element messages see Border Element for more information Call Registration H 323 endpoints in the same zone register with the designated gatekeeper When registration is complete and a call is originated the call request is sent to the gatekeeper The call request provides the Gatekeeper with the dialed number and requests the routing information The gatekeeper confirms the dialed number and supplies the endpoint with the destination IP address For example a Tenor CMS s gatekeeper will act as the gate keeper for that zone and all of the other endpoints will register with it Border Element The Tenor CMS s gatekeeper uses a border element to gain access to the routing database of the ad
91. eral connection purposes only The Ethernet hub switch manufacturer documentation should provide specific instructions for connection to another device such as Tenor CMS One Ethernet port is enabled the other three ports are not used g NOTE For illustrations purposes the unit is shown with CMS240 2 slot with AC power Figure 3 5 Connect to Ethernet Hub Switch i om Chassis Rear AC O o mr 8 fa cano MEAM T Network ee Ethernet Hub Switch 1 Plug one end of the grey RJ 45 ethernet cable into one of the ports on the CPU rear transition module labeled 10 100 Ethernet 2 Plug the other end of the cable into the Ethernet hub switch port If a custom cable or adapter is required see Chapter 2 Hardware Components for Ethernet RJ 45 10 100 3 8 P N 480 0005 00 15 Chapter 3 Installation Connect to PC Console with System Controller You will need to connect the Tenor CMS chassis to your workstation s serial port via RS 232 connection This connection will be used when you assign an IP address to the chassis The instructions below assume you are connecting to a PC g NOTE For illustration purposes the CMS 14 Slot AC unit is shown Figure 3 6 Connect to PC Com Chassis Front yy NOTE You must use a null modem cable with a DB 9 male connector see section Chapter 2 Hardware Components for pinouts to connect the Sy
92. erface CLI from HP Openview as follows Launch Command Line Interface with pop up menu as follows 1 From the HP Openview desktop right click on the desired Tenor CMS unit icon and select Quintum CMS The CLI will launch with the IP address of the unit associated with that icon the correct IP address will appear in the URL P N 480 0005 00 15 Chapter 5 Working with SNMP 2 Configure the unit OR Launch CLI by double clicking as follows Launch Tenor CMS CLI by double clicking the icon as follows 1 From the HP Openview desktop double click on the desired Tenor CMS unit icon and select Quintum CMS The CLI will launch with the IP address of the unit associated with that icon the correct IP address will appear in the URL 2 Configure the unit as defined in Chapter 4 Getting Started with Command Line Interface CLI Set up Tenor CMS status polling The following explains how to configure HPOV to determine and display unit status if the Tenor CMS is not configured to send traps Polling is only intended for Tenor CMS units which are not accessible to configure the network manager IP address using the Tenor CMS s Command Line Interface CLI We do not recom mend polling more than 10 Tenor CMS units 1 From the HP Openview desktop right click on the desired Tenor CMS unit icon and select Object Proper ties 2 From the Attributes window select Quintum Tenor CMS attributes 3 Click on Edit Attributes 4 Select
93. ervices by the ability to install the Tenor CMS unit at their customer s location The Service Provider purchases bulk minutes from their local PSTN provider and passes the savings onto their customers for long distance and international calls Several benefits to a Service Provider application include the following e Service Providers get a bigger piece of the convergence market earlier in the game e Reduction of PSTN access costs with savings passed along to the customer e Improved long term customer retention through integrated competitively superior offering e Rapid deployment of a money making multi point VoIP network e Hassle free installation excellent remote manageability Figure A 1 Service Provider Network Customer Y TR T Customer X PBX 1 I I I Router m a Router Router gt gt bs Service Provider POP P N 480 0005 00 15 A 5 Appendix A Getting Acquainted with Tenor CMS in the VolP Network Calling Card Application The Calling Card application is used for a Pre Paid Calling Card company who wants to extend their reach and raise their margins The traditional pre paid Calling Card company generally has a profit margin that is very small in some cases fractions of pennies per minute VoIP offers the benefits of raising profit margins and expanding into markets quickly and easily A Tenor CMS
94. esired password and press Enter The password is an alphanu meric string 6 Type set CDRFormat followed by the desired format 0 1 3 4 100 101 103 or 104 for displaying CDRs See previous section for definitions Once you configure this information you will be able to capture CDR reports via CDR server and the Tenor CMS unit it will be able to establish a TCP IP session with the server on its own Setup CDR Server and assign password Before the CDR server can collect CDRs you must install the cdrserver cfg file as follows NOTE The software is a Windows based exe file available on the CD you received with your system this software is not supported by Quintum 1 Create a directory in which to install the cdrserver cfg file such as c cdr NOTE You can obtain the cdrserver cfg file via Quintum Training class or through our web site at www quintum com 2 Copy the cdrserver cfg file and install it into the directory you created in step 1 3 Copy the cdrsrv exe file and install it into the directory you created in step 1 4 Double click on the cdrserver exe file The CDR files will be generated and saved to the directory in which you are working File names are listed as the data gateway from which the file was created Change CDR Password if required Change the CDRserver password if desired as follows 1 From the directory in which you are working right click on the cdrserver cfg file At the Open with option cho
95. estored files have been located i e c Tenor_CMS Backup_09 15 2002 P N 480 0005 00 15 3 24 Chapter 4 Getting Started with Command Line Interface CLI This chapter tells you to how use access the CLI and understand the CLI modes Specifically the following topics are included Q Access CLI Q Understand CLI modes LL View Menu Tree U Use Mode specific commands P N 480 0005 00 15 4 1 Chapter 4 Getting Started with Command Line Interface CLI What is the Command Line Interface 4 2 The Command Line Interface CLI is a Telnet based also accessible via serial port list of menu options which enable you to configure and monitor any Tenor CMS unit you can configure features and capabilities such as numbering plans channel usage per slot border element signaling type and routing information In addition you are also able to monitor system alarms and run diagnostic procedures CLI attributes enable you to further configure CLI options these provide addition configuration items according to the option type See CLI Menu Tree Expanded View for a complete list of menu options According to the type of function you want to perform the CLI is divided into four different modes Configu ration Maintenance Monitoring and Diagnostics You can move from one mode to another according to the function you want to perform For more information about modes see Modes further down on this page Through the CLI
96. et connector Power Receptacle Power inlet receives DC power from the power plug Circuit Breaker There is one circuit breaker for each power connection an arrow from each one indi cates which breaker controls which power receptacle connection The top circuit breaker controls the left power receptacle the bottom circuit breaker controls the right power receptacle When you push the rocker to ON the breaker will be closed a red indicator shows the user that the contacts are closed When you push the rocker to OFF the contacts will open Both circuit breakers must always be open even if only one power source is connected to the chassis to ensure all power is disconnected from the power supplies Earth Ground Terminal An earth ground terminal is provided to connect to a supplemental earth ground ESD Socket A ground connection is provided for ESD protection P N 480 0005 00 15 Chapter 2 Hardware Components Chassis CMS960 8 Slot The chassis is a 19 rack mountable unit which houses all WAN cards System Controller CPU cards DSP cards and power supplies See the following sections for unit front and unit back details both the AC version and DC versions are illustrated and explained The slots are 1 8 the bottom slot being slot number 1 Front with AC power g NOTE For illustration purposes Figure 2 5 shows the unit with 4 DS1 cards and the CPU card Figure 2 5 Tenor CMS960 Front View AC unit Card Slots
97. expressly approved by the party responsible for compliance could void the user s authority to operate the equipment This device complies with Part 68 of the FCC Rules and the requirements adopted by ACTA On the back of this equipment is a label that contains among their information a product identifier in the format US 6LCDDNANDSINIC If requested this information must be provided by the Telephone Company The REN Ringer Equivalence Number is used to determine the number of devices that may be connected to a telephone line Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call In most but not all areas the sum of RENs should not exceed five 5 0 To be certain of the number of devices that may be connected to a line as determined by the total RENs contact the local tele phone company For products approved after July 23 2001 the REN for this product is part of the product identifier that has the format US AAAEQ TXXXX The digits represented by are the REN without a dec imal point e g 03 is a REN of 0 3 For earlier products the REN is separately shown on the label Facility Interface Codes For Digital Services supported e 04DU9 BN 1 544 Mbps Superframe Format SF without line power e 04DU9 DN 1 544 Mbps SF and B8ZF without line power e 04DU9 1KN 1 544 Mbps ANSI ESF without line power e 04DU9 1SN 1 544 Mbps ANSI ESF and B8ZF without line power Service Order Codes Fo
98. for cable pinouts if you are making your own cables or if you wish to attach the cable to a punch down block 2 Connect the other end of the RJ 48 straight cable to the patch panel which houses your telephone lines g NOTE Ifyou are connecting to an external CSU ensure the Digital Interface is configured as short haul or DSX 1 otherwise configure the Digital Interface to DS 1 to enable the built in CSU via Com mand Line Interface CLI See Chapter 4 Getting Started with Command Line Interface CLI g NOTE Connecting to the patch panel may require trained telephone personnel P N 480 0005 00 15 3 5 Chapter 3 Installation Ww Connect to Line Interface PBX The instructions which follow tell you how to connect a red RJ 48 cable between the PBX and the TI E1 DS1 card See Chapter 2 Hardware Components for a list of RJ 48 cable pinouts you can use to make a custom cable NOTE For illustration purposes the DC unit is shown with a DS1 card Figure 3 3 Connect to Line Interface es I Ill ill eT Chassis Rear PBX Connect to Line Interface as follows 1 Plug one end of the crossover RJ 48 cable into one of the eight WAN El or T1 ports on the rear of the tran sition modules This cable from Quintum would be the red RJ 48 crossover cable See Chapter 2 Hard ware Components for cable pinouts if you are making your own cables 2 Connect the other end of the crossover RJ 48 cable into the a
99. gura tion parameters via CLI Network issues may cause a number of problems Contact the Central Office to perform test procedures P N 480 0005 00 15 8 3 Chapter 8 Diagnostics Maintenance Common Symptom Problem Description Solution Communication with Command Line Inter face CLI cannot be established using Tel net The IP address of the Tenor CMS unit may be incorrect Check Ethernet Cable Verify the IP address of Tenor CMS Check the Default Gateway Subnet Mask Check Ethernet connection via RS 232 connection See Chapter 3 Installation Verify network connectivity using ping from another net work host See Chapter 4 Getting Started with Command Line Interface CLI Communication with Router Ethernet Hub or switch cannot be established Verify RJ 45 cable is firmly installed in System Control ler s Ethernet port Check MDI MDIX configuration Check duplex setting on the switch in which they were connected and the speed of 10MB or 100 MB Communication between computer s serial port and Tenor CMS console port cannot be established Verify use of null modem cable for System Controller or RS232 for CPU card Verify DB 9 cable is firmly placed in the System Control ler CPU s console port and your PC s serial port Verify Terminal port settings at 38400 BPS 8N1 No Flow Control Tenor CMS cannot receive or transmit calls Check DS1 card Span Status LEDs If u
100. h a Telnet session 2 Access the maintenance mode 3 Type password A prompt will ask you for the old password 4 Type the old password and press Enter A prompt will ask you for the new password Type the new pass word and press Enter A confirmation will ask you to re type the new password 5 Re type the password and press Enter A message will tell you the password was changed successfully Reset The reset command enables you to reset the system To use the reset command access the MasterChassis prompt and type reset you must enter the complete word reset for this command to work properly A confir mation will ask you if you really want to reset the system Type yes to reset or no to cancel the command For more information on this command see Chapter 8 Diagnostics Maintenance P N 480 0005 00 15 4 19 Chapter 4 Getting Started with Command Line Interface CLI Monitor mode The Monitor mode enables you to perform status procedures on the unit It monitors the network and all sys tem components including chassis software components alarms and CDR To execute any of the commands which follow you must be in monitor mode See Move around within CLI earlier in this chapter Alarm The alarm command enables you to view an alarm history or active alarms To use the alarm command type alarm or al followed by the appropriate command See below Example alarm Displays both active and alarm history alarm a Displa
101. hassis See Figure 8 1 Place the card in an antistatic bag and seal it P N 480 0005 00 15 8 14 Chapter 8 Diagnostics Maintenance Figure 8 1 WAN Interface Board Handles F Side View Side View Front View Open position Closed position 6 With the handles in the open position slide the new card firmly into the slot until the card feels engaged 7 Push on the inserter extractor handles in toward each other to the closed position to lock the card in place see Figure 8 1 8 Turn the power switch to on and the blue LED will light momentarily and extinguish 9 Re tighten the handle anchoring screws one in each handle with a 1 Phillips screwdriver P N 480 0005 00 15 8 15 y y v Chapter 8 Diagnostics Maintenance Replace Change DSP Module on DS1 card The instructions below are for replacing changing the DSP module a component of the DS1 card NOTE Since you will need to turn off your chassis for this procedure you may want to reduce the down time by first familiarizing yourself with the process NOTE A License file must be purchased in conjunction with any hardware upgrade this file enables the new DS1 board to self discover the DSP module and route data Contact Quintum Customer Ser vice for more information Before you begin you will need the following materials ESD wrist strap shipped with chassis 12 305 mm x 12 305mm anti static bag 1 Phillips screwdriver DSP
102. he user name and password are used for new software downloaded from the quintum ftp server Typical entries are r 344 user name and qrf4735291 1 password 4 Enter password 5 Click on Login The downloaded files will be copied to your hard disk under c Tenor_CMS CMS Code_r1344 Backup 1 Click on Backup 2 The Quintum Tenor CMS Backup Utility screen will be displayed See Figure 3 22 P N 480 0005 00 15 3 23 Chapter 3 Installation Figure 3 22 Main Backup Screen Quintum Tenor CAS Backup Quintum Tenor CMS Bachup Utility Tenor CMS IF Adder 0 User ID Partii po Enter the IP Address for the Tenor CMS to be restored Enter your User ID Enter the password Click Backup to continue The backup procedure will begin When completed a message will display to tell you where the backup files have been located i e c Tenor__CMS Backup_09 15 2002 Restore previous versions 1 2 Access the Quintum Tenor CMS Upgrade Utility main window Click on Restore A window will appear asking you to select the directory where the file is located that you would like to restore Select the desired file The Quintum Tenor CMS Restore window will be displayed Enter the Tenor CMS IP Address for the IP address of the unit where the file is to be restored Enter your User ID Enter the password Click Restore to continue The restore procedure will begin When completed a message will display to tell you where the r
103. help system Just type help or from any prompt to obtain help See Chapter 4 Getting Started with Command Line Interface CLI for more information 4 P N 480 0005 00 15 Chapter 1 Overview This chapter gives you a general overview of the Zenor Carrier MultiPath Switch CMS including feature descriptions and capabilities You will also find information about the organization of this product guide Specifically the following topics are covered O A description of Tenor CMS Q Typical implementations U Features and capabilities P N 480 0005 00 15 1 1 Chapter 1 Overview What is Tenor CMS y The Tenor Carrier MultiPath Switch CMS is a high density VoIP Voice over Internet Protocol H 323 switch that digitizes voice and fax data and transmits it over the IP network Tenor CMS is available in three configurations CMS 14 slot CMS960 8 slot and CMS240 2 slot each is a slotted scalable system that intelligently switches calls over both the IP network and the PSTN in order to ensure high quality voice Tenor CMS functions as a gateway gatekeeper and a border element The gateway converts circuit switched calls to VoIP calls the gatekeeper performs IP call routing functions and the border element distributes the call rout ing directories throughout the network Each Tenor CMS is available with either AC or DC input power NOTE Figure 1 1 illustrates Tenor units with AC power Figure 1 1 T
104. hin CLI mode specific and global commands Both are described below When you execute commands some CLI options can be shortened to include only the letters that are capital ized in the full option name For example you can type CASSignalingGroup I or CASSG 1 to reach CASSig nalingGroup 1 See CLI Menu Tree Expanded View for a complete list of CLI option names Mode specific commands Mode specific commands are those commands available according to the mode in which you are working For detailed information about specific mode commands see the applicable sections which follow Configuration Mode Diagnostic Mode Maintenance Mode and Monitor Mode In addition you can type help at the applica tion mode to display information about the available commands Global commands Global commands apply to any object or action within the CLI they are basic commands that can be executed from any point in the CLI Each global command is detailed below Goto Select and jump to any option for configuration maintenance monitoring or diagnostic To select and jump to any location you do not need to type go to just type any other prompt name Example slot 12 The prompt for slot 12 will appear CASSignalingGroup 1 The prompt for CassignalingGroup 1 will appear Show The show type show or sh command displays different menu tree levels Attributes are as follows show a Displays configuration settings for the current option show b D
105. ial null modem cable into the CMS s System Controller Card labeled Con sole or one end of the DB 9 serial RS 232 cable into the CPU s rear port labeled Console 2 Insert the other end of the DB 9 either null modem or serial RS 232 cable into your workstations Com serial port Once the cable is connected and the Tenor CMS is powered on open a HyperTerminal session or other termi nal emulation program as follows 3 Click Start gt Programs gt Accessories gt Communications gt HyperTerminal The HyperTerminal window will be displayed P N 480 0005 00 15 4 9 Chapter 4 Getting Started with Command Line Interface CLI y 4 10 4 Click on Hypertrm 5 Enter a connection description 1 e name for each unit such as Tenor CMS 1 6 Click Ok 7 Choose a connection port on your PC from the Connect Using drop down list box i e Direct to Com 1 Click Ok The Com 1 properties window will be displayed 8 From the Bit Per Second drop down list box choose 38400 9 From the Data Bits drop down list box choose 8 10 From the Parity drop down list box choose None 11 From the Stop bits drop down list box choose 1 12 From the Flow Control drop down list box choose None 13 Click on Call gt Call A connection to the CMS unit will be established 14 Enter a login name The default login name is admin 15 Enter a password The default password is admin To change this password later see Chapter 8 Di
106. ication card DS1 DS1 CMS 14 slot Slots The Rear Transition Module is half the size of 1 13 chassis front Recommend Slot 10 13 chassis front CMS 2 slot slot unoccupied by CPU CMS 8 slot Start at top slot slot 8 and occupy all slots until slot 5 the Front Application card it must be installed directly behind the DS1 application card in the same slot in chassis front and chassis rear DS1 RTM cards must only be matched with Front Application DS1 WAN cards and no other type of Front Application Card Replace WAN System Controller CPU cards of identical type The unit continually monitors all the cards for proper functioning Any errors are reported through the associ ated LEDs or an alarm The alarm may indicate that the board is healthy but one of the lines is not functioning properly See below for card descriptions If the alarm indicates that a card has failed and needs to be replaced replace as follows 1 Turn the system off via power switch on the front of the unit 2 Install the ESD Ground Strap on your wrist See Chapter 3 Installation for more information 3 Loosen the handle anchoring screws with a 1 Phillips screwdriver there is one screw in each handle 4 With a thumb on both top and bottom inserter extractor handles gently pull the handles away from the unit to the open position until you feel the card release see Figure 8 1 5 Use both hands to slide the card from the c
107. ice to Quintum Technologies or to one of our authorized agents In the event service is required refer to the Technical Support insert for information If the device is causing harm to the telephone network the telephone company may request that you discon nect the equipment until the problem is resolved This registered device is capable of providing users access to interstate providers of operator services through those of equal access codes This registered device provides proper answer supervision to the PSTN when DID calls are answered by the called station answered by the attendant routed to a recorded announcement that can be administered by the CPE user or routed to a dial prompt and this device returns answer supervision on all DID calls forwarded to the PSTN Permissible exceptions are as follows a call is unanswered a busy tone is received a recorded tone 1s received U S Service Center Information Quintum Technologies Inc 14 Christopher Way Eatontown NJ 07724 USA P N 480 0005 00 15 B 8 GLOSSARY A Alarm A brief message that appears on your screen when the Tenor CMS encounters a problem e failed interface Alarms can be viewed through CLI see Command Line Interface or a Telnet connec tion Auto Switching If a network packet delay for an IP call becomes unacceptable the Tenor CMS will automat ically switch the call to PSTN B Border Element Provides access into or out of an admin istrat
108. id Alarms Severity appears as part of severity Alarm Description text appears in desc field Definition field Critical Loss of Framing Red Alarm Signal is not being transmitted there is no layer 1 syn chronization Critical Remote Alarm indication Yellow Tenor CMS is receiving a yellow alarm signal from the Alarm network Critical Loss of signal A loss of signal 32 consecutive zeros at least once dur ing a 1 second period Critical AIS Reception Blue Alarm Alarm Indication Signal An all ones condition used to alert the Tenor CMS that its incoming signal or frame has been lost Critical Layer 2 Down Indicates that Layer 2 protocol is down Critical Ethernet Disconnected Ethernet cable has been disconnected from the System Controller or CPU Card or Ethernet connectivity has been lost No new VoIP calls will be made and existing PSTN calls will be switched to the PSTN Critical Call Handler not registered with Gate The Call Handler process cannot be registered with the keeper Gatekeeper Critical Critical Software Error A software error has occurred that affects the operability of the complete system Critical Tenor CMS Chassis reset The chassis has reset Critical Card Temperature out of operating range A card s temperature has reached the maximum operat ing range The cause may be a fan failure Critical Card reset This alarm is viewable upon power up
109. igure 1 3 Trunk Circuit Call Routing Trunk Circuits IP Network Circuit Call Line Trunk Circuits Circuits _ Circuit LE Call Tenor CMS Ethernet VOIP Call 0 Ethernet Intra trunk Routing Hairpinning As a result of intra trunk routing incoming calls from a particular Trunk Circuit are switched by Tenor CMS to be routed back out the same trunk circuit routing group Figure 1 4 Intra Trunk Routing A Y Circuit at Call Ol Line TH i al ece o Circuits i ae ia Mal Jele p A aii WII Eoo PBX Tenor CMS Ethernet VOIP Call IP Network 0 Ethernet P N 480 0005 00 15 Chapter 1 Overview Data Network Calls Calls coming from the data network can be routed to the Line circuit or Trunk circuit spans The Tenor CMS will route calls based upon the dialed number If the number is configured as a local phone number the call will be sent to a Line circuit for termination otherwise the call is considered a Hop Off call and the Tenor CMS sends it out through a Trunk circuit span typically connected to the PSTN Figure 1 5 Data Network Call Routing Trunk Circuits Circuit Call
110. ilable event only when no other cause applies Local IP Address The IP address for the Tenor CMS unit originating the CDR The entry will be in the fol lowing format XXX XXX XXX XXX Remote IP Address IP address for the remote destination Tenor CMS This will be generated only if the call is VoIP if the call is circuit based this field will be blank Origination Trunk ID Identifies the origination trunk ID of the line that initiated the call This field will be blank if no trunk ID is configured The trunk ID is often configured with an account code Call Type The type of call Valid entry 1 voice 2 fax 3 modem 4 data Call Number Type The called numbering plan used for the call per Q 931 Possible common entries are as follows 1 Public E 164 9 Private Incoming Slot The slot number to which a call enters Valid entry 1 13 for slots 1 through 13 This slot will be empty if the call is an incoming VoIP call Incoming Device If the call is incoming this field identifies which Digital Interface the call came in on This entry is fixed at 2 Incoming Digital Interface If the call is incoming this field identifies which Device interface the call came in on Valid entry 1 8 This field will be empty if the call is an incoming VoIP call Incoming Channel If the call is incoming this field identifies which channel the call came in on Valid entry 1 31 This field will be empty if the call is an incoming V
111. iled or there is a power fault For more information see Chapter 8 Diagnostics Maintenance P N 480 0005 00 15 2 37 Chapter 2 Hardware Components CMS960 8 slot The Tenor CMS960 slotted system has three independent load sharing power supplies Two power supplies are required to run the system the third is optional but when used will guarantee redundancy The power supplies support 110 240 V 50 60 Hz power for AC units and 40 to 60 VDC for DC units and are inserted to the far right of the unit in the green card guides when viewed from the front of the chassis For information about removing and replacing power supplies see Chapter 8 Diagnostics Maintenance With AC Power Power LED LED indicates whether the power supply is functioning correctly There are two colors for the LED red and green Green indicates AC input red indicates that input output has failed or there is a power fault With DC Power There are two LEDs Power and Alarm See below Power LED Green LED indicates whether the power supply is functioning correctly If this LED is lit the Alarm LED will be unlit Alarm LED Red LED indicates that input output failed or there is a power fault If this LED is lit the Power LED will be unlit y NOTE For illustration purposes the CMS960 8 slot with AC is shown Figure 2 39 CMS960 AC Power Supplies rs wo oes dp oooogg S th Bs Foo go goof E ommy el E P 3 gee E
112. iling product must be returned and delivered to the address given by the Customer Services Representative within 30 days of the replacement being shipped PLEASE NOTE All shipments require an authorized RMA number If the Customer does not comply with this procedure as set out above Quintum reserves the right to charge Customer for the cost of the replace ment Product and or freight including duties and taxes from Quintum regardless of the reason for the return Quintum also reserves the right to invoice the Customer for a replacement Product at the same time as the replacement is cross shipped This invoice will of course be canceled if the original Product is returned within 30 days of cross shipment and if found to be a valid warranty return QUINTUM TECHNOLOGIES INC DOCUMENTATION NOTICE Information in this document is subject to change without notice and does not represent a commitment on the part of Quintum Technologies Inc The recipient of this document has a personal non exclusive and non transferable license to use the information contained within solely with Quintum Tech nologies Inc products for the purpose intended by the agreement No part of this document may be reproduced or transmitted in any form or by any means without the express written permission of Quintum Technologies Inc Quintum Technologies Inc disclaims liability for any and all damages that may result from publication or use of this document and or its contents
113. imaryClockSource 1 config MasterChassis l set SecondaryClockSource 1 config MasterChassis 1 set PCLID sl4dv1dil config MasterChassis 1 set SCLID sl4dv1di2 Gatekeeper The Gatekeeper collects manages and distributes call routing information it performs call routing functions such as bandwidth control call control signaling and call authorization for Gateways IP phones and H 323 terminals Example config CommonGKParam 1 set PrimaryBEIPAddr xxx yyy zzz aaa config CommonGKParam 1 set ZoneName ozone 4 22 P N 480 0005 00 15 Chapter 4 Getting Started with Command Line Interface Gateway The Gateway converts circuit switched calls to VoIP calls The Gateway options setting below is shown as example of how the gateway s gatekeeper is set to the IP address of the CMS As a result the CMS will work as a Gateway and a Gatekeeper Example config H323SignalingGroup 1 set GateKeeperIPAddr xxx yyy zzz aaa Border Element The Border Element provides access into or out of an administrative domain There are two Border Elements in an administrative domain primary and secondary In the example which follows the CMS is taking the additional responsibility of acting as a Border Element also config BorderElement 1 set ServiceAddressIPAddr xxx yyy ZZz aaa Channel Group Each of the DSO channels need to be mapped to a channel group The example which follows displays how 31 channels from 1 31 are mapped to a channel group E
114. isplays all sub levels under the current option show c Display immediate sub level under the current option show d Displays what has been changed following the last submit show l Displays immediate sub levels under the current option and corresponding attributes show t Displays all options in the system the complete menu tree show v Displays version number show p Displays the CLI menu path for the current level show o lt option gt Displays all options of the given type P N 480 0005 00 15 Chapter 4 Getting Started with Command Line Interface Example show o slot Displays all slots in system show o ChannelGroup Displays all channel groups in the system Surf The surf command via lt and gt keys enables you to move from one object to another through the CLI menu tree To use these commands type lt go back to previous level or gt to go forward to next level Previous The previous command via ctrl p and ctrl n commands accesses previously entered commands This com mand is available when running a telnet session only At the prompt enter Ctrl p forward or Ctrl n back Depending upon the terminal type you are using the up and down arrow keys will also work Clear The clear command clears the screen To use this command type clear at the prompt Exit The exit command exits you to the previous option in the menu tree the exit command enables you to exit out of all menu items To use
115. ith DC power 0 0 000 eects 2 13 Rear View with DC power 0 2 0 000 cece tte 2 14 System Controller Card Available for CMS P1 5 x 0 0000 cee 2 15 CPU Card Available for CMS P2 x x nna naana 2 18 FROME VW nd sie 2 19 Rear VIGW iii A a AA eed EN he ee 2 20 WAN MAS tbl as SR ES EDO O Aa tases ey 2 22 DS1 WAN Card with DSP module 0 00000 cece eee eee 2 22 TLWAN Card 2c 2318 lee A Ree a A bees 2 25 Eq WAN Card ii resta oe eG ita Ret ae ead Ea Pete d 2 27 DSP Resource Card 0 tte tees 2 29 CableSias ita A teas te spade A A Week gid al Beare Aten E 2 31 RJ 45 Gables aw a a A Es Si e dll Bites 2 2 31 RIA Cables tt ao A oat ae a he ae 2 33 DB 9 to DB 9 Null Modem Cable for System Controller card 2 35 DB 9 Serial RS 232 Cable for CPU card sasaaa 000 cee ee 2 36 Power SUPPE S teca a aaa eds 2 37 CMS 14 SIO iii A A A A ds 2 37 CMS960 8 slot ect rectus al ra dale 2 38 With AG Powel coria a A eg ad wikia A ech 2 38 With DO Power i2e 2 srk e ie hk a tein dead etek 2 38 CMS240 2 SlOt vicio tate da wae ehh ia panei eed sd 2 39 With AG Power de 2340 A de dees Ach dae bes aa ees 2 39 With DG POW6r snitch otis we Gea Bare Bas Seve Bait arh te ba ats ook eed wed eae A 2 39 P N 480 0005 00 15 TOC 2 Chapter 3 Installation Installation ranr rap to a a ad Pre Installation Guidelines 2 0 0 0 0000000 ccc eee Inspect Package ContentS ooooooooocc nn eeeen
116. itially terminates to the internal autoswitch agent before the call is actually autoswitched This termination generates an extra CDR in addition to the orig inal call that is autoswitched This field identifies a call that is terminated to the autoswitch agent 0 normal call 1 termination to the autoswitch agent Calling Party Number The number called from The format will be delivered in whatever format the PSTN or PBX delivers to the Tenor CMS PIN Code PIN code entered 14 digits maximum This field will be blank if a PIN code is not configured Local Call ID Unique identification number generated by the local side Tenor CMS for call record matching purposes Generated only for IP calls Remote Call ID Unique identification number generated by the remote side Tenor side CMS for call record matching purposes Only generated for IP calls The following is a CDR field used in the extended format 4 and 104 Incoming Outgoing IP DN If this is an incoming IP call the number displayed will be the number as received from the other endpoint If this number is an Outgoing IP call the number displayed will be the DN as it was sent out over IP Outgoing number plus prepended digits P N 480 0005 00 15 6 11 Chapter 7 System Alarms This chapter tells you how to use the Alarm Manager to view and understand alarms generated by the system Specifically the following topics are included U Description of Alarm Manager
117. ity Each Link LED relates to one Ethernet line on the rear of the cards 8 8 P N 480 0005 00 15 Chapter 8 Diagnostics Maintenance CPU Card Rear Link LEDs The CPU card contains four Link and associated TX RX Status LEDs viewable from the rear of the chassis to provide a high level indication of the system operational mode and chassis activity Each Link LED relates to one Ethernet line on the rear of the cards Power Supply CMS 14 slot Each power supply contains a power status LED The LED lit green indicates power input red indicates that input output failed or there is a power fault If the power status LED is off it indicates there is no AC DC input check the AC DC power source and ensure the power supply is fully seated Units with DC power there are two LEDs Power and Alarm When the Power LED is lit green it indicates the power supply is functioning correctly If the Power LED is lit the Alarm LED will be unlit When the Alarm LED is lit red it indicates that input output failed or there is a power fault If the Alarm LED is lit the Power LED will be unlit If power is getting to the unit replace the unit with a new power supply If required the chassis may run on one supply until a new power supply is installed depending upon the configuration For AC power supply P N is 520 5009 00 for DC power supply P N is 520 5020 00 Power Supply CMS240 and CMS960 Units with AC power have one LED the Power LED in
118. ive domain The Tenor CMS has two types of Border Elements Primary and Secondary Bypass Number A telephone number that is automati cally sent to the PSTN without going VoIP C CAS Channel Associated Signaling A form of circuit switched signaling CCS Common Channel Signaling A form of signaling that uses the D channel as the signal channel CDR Call Detail Recording A string of data which con tains call information such as call date and time call length calling party and called party CDR Server The server or workstation responsible for receiving and processing CDRs as they are generat ed Chassis A rack mountable unit which houses all WAN cards a system controller card DSP cards and pow er supplies CLI See Command Line Interface CMS Carrier MultiPath Switch A high density VoIP H 323 switch that digitizes voice and fax data and transmits it over the IP network Available in 14 slot 8 slot and 2 slot Command Line Interface CLI A configuration system you use to configure and monitor the CMS unit via telnet connection P N 480 0005 00 15 Configuration Mode A CLI module which enables you to configure all functions in the CMS Console port RS 232 connector on System Controller card is used for connection to a PC s serial port via DB 9 null modem cable CSU Channel Service Unit A component used to termi nate a digital circuit i e T1 line at a customer site D Diagnostic
119. iver high voice quality P N 480 0005 00 15 1 3 Chapter 1 Overview If the network conditions for an IP call become unacceptable according to the delay and packet loss specifi cations you configure Tenor CMS will switch the call to the PSTN automatically and transparently The Tenor CMS continuously monitors your data network for jitter latency and packet loss and transparently switches customer calls to the PSTN when required Dynamic Call Routing Tenor CMS s intelligent call routing capabilities are state of the art The chassis automatically detects and supports two call types voice and fax Tenor CMS will first identify the call origination site trunk circuit line circuit or IP routing group and then route the call according to any parameters you configure in the routing database Each call may be routed via circuit switched path between any two circuit groups or compressed and transported via VoIP when con necting to an IP routing group Trunk circuits are those that typically connect to another circuit switched net work such as the PSTN Line circuits typically connect to a termination device on the user premises such as a PBX Multiple Channels Signaling Supported Any combination of DS1 or T1 and El cards up to 4 may be used to achieve up to 960 channels The Tenor CMS provides support for most Channel Associated Signaling CAS and ISDN protocols Fractional T1 E1 Support Tenor CMS supports Fractional T1
120. king you to select the directory in which the new upgrade will be installed from 10 Select the appropriate upgrade file i e c Tenor_CMS CMSupgrade2 2 1 file and click Ok The Quin tum Tenor CMS Upgrade Utility window will be displayed 11 Enter the Tenor CMS IP Address for the IP address of the unit you want to upgrade 12 Enter your User ID 13 Enter the password 14 Click Upgrade to Cancel click on Cancel When completed a message will alert you that the software and configuration settings have been updated 15 Click on Release Notes to display the latest Release Notes click on Continue to reset the unit The unit will reset P N 480 0005 00 15 3 22 Chapter 3 Installation Upgrade via Network NOTE To upgrade via Network you must have a User ID and password assigned by Quintum for the spe y cific release in which you are upgrading 1 Click on Update from Update from Network A message will appear asking you to first backup the current files If you choose not to backup the Quintum Logon Authentication window will be displayed Go to step 3 2 Click Yes to backup Follow the backup procedures from steps 4 8 from the Upgrade from Disk instruc tions When backup is complete the Quintum Logon Authentication window will be displayed See Figure 3 21 Figure 3 21 Quintum Login Authentication Please bee weer pame and prisa Dnintun Login Aaherticat User ID PO 3 Enter User ID and password T
121. l alarm generated i e loss of framing etc e Amber Remote alarm generated i e the Remote side has a problem and is sending a Yellow alarm If one or more LEDS are not lit green the corresponding T1 or El span is not operating properly or not con nected The problem could be caused by a loss of signal You can do one or all of the following e Verify cables are connected properly e Contact central office for interface issues e Verify configuration T1 WAN The T1 WAN contains eight Span Status LEDs viewable from the front of the chassis Each LED relates to one line on the rear transition card For example Span Status I indicates the operational activity of port 1 on the rear of the transition module If LEDs are lit the physical layer is operating properly for those lines being used If one or more LEDs are not lit green the corresponding T1 line is not operating properly or not connected properly The problem could be caused by a loss of signal You can do one or all of the following e Verify cables are connected properly e Contact central office for interface issues e Verify configuration P N 480 0005 00 15 8 7 Chapter 8 Diagnostics Maintenance E1 WAN The El WAN contains eight Span Status LEDs viewable from the front of the chassis Each LED relates to one line on the rear transition card For example Span Status I indicates the operational activity of port 1 on the rear of the transition card If LEDs
122. l connection to a 10 100 Ethernet LAN switch or hub via RJ 45 cable The Ethernet port is individually configured with a unique IP and MAC address Figure 2 18 10 100 BASE T Ethernet Port Pin Order 121345678 2 20 P N 480 0005 00 15 Chapter 2 Hardware Components Table 2 4 Input Output 10 100 Ethernet port Pin Signal Definition Color 1 TX Transmit Data White w orange 2 TX Transmit Data Orange 3 RX Receive Data White w green 4 RSVD Reserved Blue 5 RSVD Reserved White w blue 6 RX Receive Data Green 7 RSVD Reserved White w Brown 8 RSVD Reserved Brown Console port This RS 232 connector is used for connection to a PC s serial port via DB 9 serial cable at 38400 BPS 8N 1 without flow control The input output signals are listed in Table 2 5 Figure 2 19 DB 9 Female Connector Pin Order 54321 9876 Table 2 5 Serial RS232 DB 9 Connector Pinouts Pin Function Description 1 RSVD Reserved 2 RXD Receive Data 3 TXD Transmit Data 4 RSVD Reserved 5 GND Signal Ground 6 RSVD Reserved 7 RSVD Reserved 8 RSVD Reserved 9 RSVD Reserved Config switch For internal Quintum use only P N 480 0005 00 15 2 21 Chapter 2 Hardware Components WAN Cards v y yY WAN cards are boards inserted in the chassis front slots to provide all intelligent processing for accessing the network via T1 or El lines There are three t
123. le part of the DS1 card is a signal processing module The DSP provides the required signal processing functions to implement VoIP The DSP module compresses voice data and generates voice packets using PacketSaver Quintum s exclusive multiplexing technology Each DS1 supports up to two DSP modules each module supports up to 120 voice channels Although appli cation specific the number of calls going VoIP determines if both DSP modules will be required In general two DSP modules are required to fully utilize one DS1 card See Chapter 8 Diagnostics Maintenance for information about removing adding DSP modules When a DS1 card is inserted in a slot it connects to an associated transition module inserted in the rear of the chassis in the same slot number The transition module provides the physical interface for WAN connections Each DS1 card see Figure 2 20 provides eight RJ 48 jacks on the rear of the card for connections to a line side PBX or other customer equipment via upstream T1 or El lines or to the trunk side PSTN via down stream T1 or El lines Each T1 line provides 24 channels For each T1 interface there are two types of signal ing supported Channel Associated Signaling CAS and Common Channel Signaling CCS For T1 using CAS channels 1 24 are available for T1 using CCS channels 1 23 are available Each El line provides 30B channels and 1D signaling channel For each El interface there are two types of signaling supported
124. les you to set the VoIP capabilities to suit your network s needs it is available in three configurations CMS 14 slot CMS960 8 slot and CMS240 2 slot Through WAN inter face cards and DSP resources you configure the number of VoIP channels your network requires State of the Art Configuration and Network Management A System Controller CPU card controls all activity in the chassis it passes all configuration information you set via CLI to the other peripheral cards T1 El DS1 and DSP resources In addition the DS1 card enables you to employ T1 El and DSP functionality in the same card Through the System Controller CPU card you can connect a PC s console port as well as an Ethernet hub switch or router In addition the System Control ler CPU card provides one 10 100BaseT Ethernet port Once connected the robust Command Line Interface CLI makes configuring a Tenor CMS easy Through the CLI you are able to set all configuration parameters such as chassis signaling and call type features You access the CLI through a simple telnet session The state of the art online help system built into the CLI pro vides help for all features and functionality Just type help at any prompt and data about that field will be dis played SelectNet Technology Safety Net Tenor CMS s built in SelectNet Technology safety net feature virtually guarantees that each call going VoIP will not only be routed successfully but will del
125. ll information such as call date and time call length calling party and called party Through the Call Detail Recording CDR feature the Tenor CMS unit is able to generate a CDR at the completion of each call CDRs are collected from multiple Tenor CMS units simultaneously and continuously A CDR file can be created each day to collect CDRs from each Tenor CMS that connects to the server From this information you can capture billing type data which can be used by a separate software component to cre ate billing reports view call records and generate daily weekly monthly statistics reports The last 9600 CDRs generated are stored by the Tenor CMS unit in a circular buffer this means that any num ber of CDRs over 9600 will overwrite the existing CDRs We advise that you set up a PC or workstation to act as a CDR server responsible for receiving the CDRs as they are generated up to four servers can be set up to collect CDRs from the Tenor CMS unit The server will be responsible for capturing CDRs via TCP IP processing storing them in permanent memory and producing billing records Any CDRs not collected from the Tenor CMS unit will be lost if the unit is powered down The CDR software and Billing software mentioned is 3rd party software and is not provided by Quintum P N 480 0005 00 15 Chapter 6 Call Detail Recording Establish connection between Tenor CMS and CDR Server In order to capture CDRs a connection between the Tenor CM
126. m certain functions such as receiving traps from Tenor CMS Call Detail Recording Through the Call Detail Record CDR feature the Tenor CMS may generate a call record at the completion of each call typically for accounting purposes A CDR is a string of data that contains call information such as call date and time call duration calling party and called party Tenor CMS may store call detail records locally or they can be sent to a CDR server within the network The CDR contains sufficient information to capture billing data which can be used to create billing reports by third party billing software P N 480 0005 00 15 Chapter 1 Overview H 323 Gatekeeper Services Gatekeeper A Gatekeeper in an H 323 network provides call control services and other services to H 323 endpoints i e gateways terminals and MCUs The Tenor CMS has a built in H 323 gatekeeper which complies to the H 323 industry specifications for voice control and management The gatekeeper performs call routing func tions for calls entering and exiting a site The Gatekeeper performs IP call routing functions such as call control signaling and call authorization for Gateways IP phones and H 323 terminals The Gatekeeper communicates with other Gatekeepers through a Border Element When using a group of Tenor CMS units you can assign one unit as the Gatekeeper for the network We recommend you configure each CMS as its own gatekeeper Tenor CMS supports gateke
127. ministrative domain for the purpose of call completion or any other services that involve communications with other end points out of the administrative domain The border element functionality is built into the Tenor CMS unit along with the gateway and gatekeeper The primary function of the border element is to collect manage and distribute call routing information A gatekeeper will establish a service relationship with a border element the gatekeeper provides its zones capa bilities and the border element shares call routing capabilities of other zones in the administrative domain Through the border element gatekeepers from multiple zones will be able to communicate A border element also establishes relationships with other border elements to route between administrative domains If a gatekeeper cannot resolve an address it contacts the border element P N 480 0005 00 15 1 11 Chapter 1 Overview In addition if you are using more than one CMS unit you can configure one of the border elements for that zone The Tenor CMS unit provides two border elements primary and secondary These work together as one entity to provide redundancy and fault tolerance there are no hierarchical differences Gatekeeper Gatekeeper Zone Zone lt _ Border Element Border Element lt _ _
128. n software from a wide range of vendors To provide redundancy the Tenor supports two RADIUS servers Pri mary and Secondary Easy Connect to Console Plugging a serial cable for CPU or null modem cable for System Controller between the System Control ler CPU card s asynchronous RS 232 port and a serial port of your PC will allow local chassis management Through the console connection you are able to assign an IP address In addition if you are directly con nected to the chassis you are able to configure that chassis via Command Line Interface CLI H 323 Gatekeeper Call Control Management The Tenor CMS chassis s built in H 323 gatekeeper performs IP call routing functions such as call control and administrative services to another Tenor CMS unit or another H 323 endpoint The gatekeeper s function ality complies with the H 323 industry specifications for voice control and management See H 323 Gate keeper Services later in this chapter for more information P N 480 0005 00 15 1 5 Chapter 1 Overview Powerful System Monitoring There are many different ways to monitor the health of the unit including LEDs and alarms LEDs appear on the front of the unit for CMS 14 slot and the front of WAN interface cards as well as on the DSP cards and the System Controller CPU card The LEDs light up according to operations and alarms the system is experi encing Through the Command Line Interface CLI management system you
129. n of the Tenor CMS s features and capabilities e Chapter 2 Hardware Components Hardware description including the chassis WAN cards T1 El DS1 DSP Resource cards and the CPU System Controller Card e Chapter 3 Installation Describes how to install the Tenor CMS unit including how to connect power up and assign the IP address e Chapter 4 Getting Started via Command Line Interface CLI This chapter tells you how to access the CLI and execute commands A description of each CLI mode is also included e Chapter 5 Working with SNMP This chapter describes the SNMP protocol and how to use it with the Tenor CMS e Chapter 6 Call Detail Recording Describes the Call Detail Recording CDR feature including how to set up the CDR server and assign a password In addition instructions for reading CDR output is also included e Chapter 7 System Alarms Describes how to monitor and view alarms via Command Line Interface CLD e Chapter 8 Diagnostics Maintenance Describes how to troubleshoot and monitor the health of the sys tem e Chapter 9 Using IVR Describes the Interactive Voice Response IVR system for support of pre paid and post paid calls e Appendix A Getting Acquainted with Tenor CMS in the VoIP Network A general overview of VoIP and how it relates to the Tenor CMS switch e Appendix B Specifications Approvals A list of Tenor CMS s specifications and approvals e Glossary e Index e Warranty 2 P N
130. nd P N 480 0005 00 15 8 9 Chapter 8 Diagnostics Maintenance Component Status You are able to display the status of certain chassis components via CLI s monitor status command You can use the status command to view information about the following components MasterChassis MC Slot SL Device DV DigitalInterface DI EthernetInterface ED BorderElement BE and Gatekeeper GK See Chapter 4 Getting Started with Command Line Interface CLI for more information about the status com mand 8 10 P N 480 0005 00 15 Chapter 8 Diagnostics Maintenance General Maintenance y Replace System Fan for CMS 14 slot only If the system fan is not working it must be replaced Replace the fan as follows 1 Install the ESD Ground Strap on your wrist See Chapter 3 Installation for more information NOTE Screws have retainer to keep them in the fan compartment panel 2 Using a slotted head screwdriver or your thumb unscrew all five of the screws across the top front of the chassis and open the fan compartment 3 Once the compartment door is open pull out the affected fan 4 Insert the new fan Ensure it is firmly engaged in the slot 5 Close the compartment door and tighten screws 6 Confirm operation of new fan You should hear it begin to power up To order a replacement fan contact Quintum The fan part number is 520 5010 00 00 Clean Replace Foam Air Filter for CMS 14 slot only It is recommended that yo
131. nd maps channels of a Digital Interface into a ChannelGroup To map channels type mapchannel or map followed by the channel numbers and channel group to which they will be mapped A indicates a range of values or indicates to add or take away channels respectively Before mapping channels you must select a digital interface A new Channel Group will be created if no ChannelGroup IDs match the entered one A channel group can only consists of channels from the same Digi talInterface Example config Digitallnterface 1 map 1 6 8 10 22 CG 1 Maps channels 1 to 6 8 10 to 18 and 22 to Chan nel Group 1 config Digitallnterface 1 map 6 10 CG 2 Adds channels 6 10 into Channel Group 2 config Digitallnterface 1 map 2 14 channelGroup 1 Removes channels 2 and 14 from Channel Group 1 Submit The submit command enables you to submit configuration changes Type submit or sub from any prompt in the Configuration mode and all changes will be submitted NOTE Changes from other telnet sessions will also be submitted if any After you submit the prompt will change from indicating changes to indicating no changes P N 480 0005 00 15 4 17 Chapter 4 Getting Started with Command Line Interface CLI v 4 18 Discard The discard command discards changes in the configuration Type discard from any prompt in the Configura tion mode and all changes will be discarded NOTE Changes from other telnet se
132. nect Power CMS 14 slot DC only Power Requirements Power requirements for connecting the DC power to the Tenor CMS are as follows e Voltage range 42V to 60V DC Maximum current 20 Amps e Customer must provide upstream short circuit over current protection for each DC power feed in case of accidental wire crossing or reversed polarity connection Material Requirements e Stranded copper wire that is a minimum of 14 AWG American Wire Gage or a maximum of 10 AWG min 2 0 mm max 5 0 mm and insulation rated at a minimum of 90 C or better must be used for all wires to the power inlets Connect Power VW WARNING Before making any changes to the wiring of your Tenor CMS turn off both circuit breakers and open the upstream disconnect switches at the source of the DC power feeds Q NOTE The electrical installation must comply with the National Electrical Code 1996 or other country y specific electrical installation codes Figure 3 8 DC Power Panel located on bottom rear of chassis Circuit Breaker Power Receptacle Power eceptacle LS Tenor CMS Rear View Power plug The top circuit breaker controls the left power inlet and the bottom circuit breaker controls the right power inlet See Figure 3 8 Each circuit breaker has a dual colored rocker Pushing down on the left side of the breaker ON 1 will close the switch and expose a red indicator that shows the user that the contacts are made clo
133. nlit it indicates that the T1 or El lines may be down Generate alarm list for more information Contact Central Office for interface issues For DC only The breaker trips due to exces sive current Power on off using the circuit breaker 8 4 Unit Provisioning An error with Tenor CMS s provisioning may cause a number of problems Sometimes it may be a simple error such as an incorrect IP address or telephone number or it may be something more complex such as incorrect T1 El parameters Evaluate your system provisioning Check all data provisioning information and re configure if necessary See Chapter 8 Diagnostics Maintenance Ping Unit Ping enables you to ping an IP address See Chapter 4 Getting Started with Command Line Interface CLI for more information P N 480 0005 00 15 Chapter 8 Diagnostics Maintenance Inspect and Replace Fuse for AC power only g NOTE The procedure which follows should only be completed by a trained technician If the unit does not power up and you cannot diagnose any other problems you can check the fuse continuity with the instructions which follow You will need the following Ohm meter Small Flat Blade Screwdriver e New Fuse if necessary Contact Quintum for ordering information y NOTE Ensure the power switch is in the Off position 1 Unplug the AC Cord from the chassis and the wall outlet 2 Access the fuse cover tab on the outside edge of the
134. o enter the gatekeeper s zone the gatekeeper will confirm or deny access to the network The gatekeeper authorizes network access and protects the integrity of the network using Admissions Request ARQ Admissions Confirmation ACF and Admissions Reject ARJ messages Configuration For the Gatekeeper Border Element functionality the following items are configurable via Command Line Interface CLI Primary Border Element IP Address The IP address for the administrative domain s Border Element the Border Element is internal to the Tenor CMS unit it is used to establish relationships with other P N 480 0005 00 15 1 12 Chapter 1 Overview Tenor CMS units in other companies There is generally only one Primary Border Element in each orga nization e Secondary Border Element IP Address The IP address for the alternate border element the IP address the Tenor CMS uses as a Border Element is in the administrative zone There is generally only one sec ondary Border Element in each organization e Discovery IP Address The IP address a Tenor CMS uses to communicate with a Gatekeeper for service e Discovery Port The H 323 standard port a Tenor CMS uses to discover a Gatekeeper e Registration Port The H 323 standard port a Tenor CMS uses to register itself with a Gatekeeper P N 480 0005 00 15 1 13 Chapter 2 Hardware Components This chapter tells you what is contained in your hardware package A description of each c
135. oIP call P N 480 0005 00 15 6 10 Chapter 6 Call Detail Recording Outgoing Slot If the call is outgoing this field identifies the slot the call is going out on Valid entry 1 13 This field will be empty if the call is an outgoing VoIP call Outgoing Device If the call is outgoing this field identifies the Device the call is going out on This field is fixed at 2 Outgoing Digital Interface If the call is outgoing this field identifies which Digital Interface the call is going out on Valid entry 1 8 This field will be empty if the call is an outgoing VoIP call Outgoing Channel If the call is outgoing this field identifies which channel the call went out on Valid entry 1 31 This field will be empty if the call is an outgoing VoIP call Autoswitch Time This is the date and time the autoswitched occurred when the call is switched from VoIP to circuit The entry will be in the following format yyyymmddhhmmss where yyyy 4 digits for year mm 2 digits for month dd 2 digits for day hh 2 digits for hour mm 2 digits for minutes ss 2 digits for sec onds If an autoswitch did not occur this field will be blank AutoSwitch Duration The number of seconds that the autoswitch call was active Valid entry xx Bad IP Quality Events The number of bad quality events that occur during a VoIP call This number deter mines the overall quality of the call Autoswitch Flag The terminating side of the autoswitch call in
136. ogies Products or defective components thereof returned under this warranty shall become Quintum Technol ogies property If Quintum Technologies determines that the original Quintum Technologies Product did not contain a Material Defect Purchaser shall pay Quintum Technologies all costs of handling transportation and repairs at Quintum Technologies prevailing rates including all costs of providing an interim Quintum Technologies Product The customer will also be given shipping instructions and a Return Material Authorization RMA number This number is to be prominently dis played on the shipping container and referenced on all correspondence pertaining to the returned product Customers are responsible for shipping and insurance charges to return the defective product Quintum shall pay for shipping and insurance charges for the part being sent to the customer Please return any hardware together with the accompanying software media to Quintum following the RMA Procedure set out below you may also be asked to provide written documentation of your purchase CUSTOMER REMEDIES Quintum and its suppliers entire liability and your exclusive remedy shall be at Quintum s option i repair or replace ment of the software media or hardware that does not meet Quintum s Limited Warranty with new or like new software media or hardware or ii return of the price paid for software media or hardware that does not meet Quintum s Limited Warranty Quin
137. ogin name is admin P N 480 0005 00 15 3 19 y Chapter 3 Installation 14 Enter a password The default password is admin To change this password later see Chapter 4 Getting Started with Command Line Interface CLI Questions about the chassis will scroll on the screen 15 You will be asked to configure an Ethernet port Enter Y to configure the Ethernet port NOTE Ifyou are unsure of the following values contact your network administrator 16 For IP address enter the IP address for the Tenor CMS chassis 17 For Subnet Mask for LAN prompt enter the subnet mask This address is used to differentiate the network portion of the IP address from the host portion of the IP address 18 For Default Gateway choose whether there should be a default gateway router which routes packet data outside of your LAN and enter its IP address The CMS will automatically reboot with the new IP address P N 480 0005 00 15 3 20 Chapter 3 Installation Install Software Upgrade via CMS Software Update Utility The CMS Software Upgrade Utility enables you to upgrade software and perform backup and restore proce dures Both of these options are detailed below There are two ways you can upgrade your software from disk or from the network Both options are available via CMS Software Update Utility Use the following instructions to install a software upgrade to a CMS unit Ensure you have the CD that was shipped with your unit This CD contains
138. omponent is also included Specifically the following topics are covered U Chassis Q Power Supplies Q WAN Cards Q Cables P N 480 0005 00 15 2 1 Chapter 2 Hardware Components Hardware Description Tenor CMS is available in CMS 14 slot CMS960 8 slot and a CMS240 2 slot The CMS 14 slot CMS960 8 slot and CMS240 2 slot provide network connection and functionality through WAN cards DSP resource cards and a system controller card CPU card Communication through the chassis backplane is achieved through the following packet bus and TDM bus The packet bus is used for car rying packet oriented data and the TDM bus is used for transporting circuit switched PCM traffic For the AC unit the front side of the chassis provides access to WAN cards T1 E1 DS1 power supplies the system controller card CPU card and DSP card the rear side exposes the back portion of the transition cards for network connection as well as power cord connection For the DC unit the front side of the chassis provides access to WAN cards T1 E1 DS1 DSP cards the sys tem controller CPU card and power supplies The rear side exposes the back portion of the transition cards for network connections as well as the circuit breakers power receptacles and power plugs Through all of these units you can connect up to four different points Line Circuit PBX Trunk Circuit PSTN Data network Ethernet LAN and a PC Board
139. on between any options make sure both CLI options for the association exist the association can be made from either end Example Set an attribute as follows config DialPlan 1 set internationalprefix 2 3 Assigns 2nd element of InternationalPrefix part of Dial Plan option to 3 P N 480 0005 00 15 Chapter 4 Getting Started with Command Line Interface config IPDialPlan 1 set mytechprefix 5 789 Assigns the 5th element of MyTechPrefix part of IPDialPlan to 789 Remove an attribute as follows config DialPlan 1 set internationalprefix 2 Erases 2nd element of InternationalPrefix part of Dial Plan option and sets it to the default value config IPDialPlan 1 set mytechprefix 5 Assigns the 5th element of MyTechPrefix part of IPDi alPlan to the default entry To associate a selected CLI option to another type set followed by the name of the option to which you want to attach A indicates a range of values Example config ChannelGroup 1 set SignalingGroupAttached ISDNSignalingGroup 1 or set sga isdn 1 Associates ChannelGroup 1 to ISDN SignalingGroup 1 To detach a selected CLI option from another type set followed only by the name of the option you want to detach Example config ChannelGroup 1 set SignalingGroupAttached or set sga Detaches ChannelGroup 1 to ISDN SignalingGroup 1 P N 480 0005 00 15 4 15 Chapter 4 Getting Started with Command Line Interface CLI 4 16 Add
140. onents Although the chassis is metal and provides shielding to protect the boards from ESD it is important than an antistatic ESD wrist strap be worn when han dling the interface cards power supplies or any other Tenor CMS equipment In addition the CMS chassis offers a supplementary Earth Ground post to provide earth ground to the chassis in case the power cord safety earth ground is not available or as a secondary supplemental earth ground path ESD Antistatic Wrist Strap The ESD antistatic wrist strap is worn on your wrist when handling any of the components Use the following precautions when using the ESD strap e When handling peripheral boards touch only the edges Do not touch any other components on the board including the connector pins e Place the peripheral board in a static shielding bag or on an antistatic surface e Avoid any component touching your clothing The Ground Strap protects components from ESD on the body ESD damage from clothing is still possible Use the Ground Strap as follows 1 Place the wrist strap end of the ESD strap around your wrist Ensure strap fits snugly around your wrist and the metal contact is against your skin 2 Plug in the other end to either of the Ground Strap ports located on the chassis front and rear Provide Grounding The chassis provides an Earth Ground post to provide an additional connection to an approved safety earth ground Connect earth ground to the post on the rear
141. onitor 8 6 power supplies 2 37 System Controller 2 17 8 8 System Controller Card 8 9 T1 2 25 M Monitor Mode 4 2 N Network extranet A 3 internet A 3 intranet A 3 P PacketSaver 1 5 Password change 8 12 set via CLI 4 19 Ping command 8 4 Power Cord strain relief 3 16 Power Inlet 2 4 2 8 Power Supplies 2 3 2 5 2 7 2 9 CMS 14 slot 8 9 CMS Original 2 37 CMS240 2 39 8 9 CMS960 2 38 8 9 Power up AC units 3 17 R RADIUS 1 5 Replace system fan 8 11 WAN cards 8 13 replace foam air filter 8 11 Reset 2 3 2 5 8 12 RJ 45 2 31 RJ 48 2 33 480 0005 00 15 S SelectNet 1 4 SNMP configure 5 6 debug messages 5 9 definition 5 2 download files 5 4 installation 5 4 installation requirements 5 3 launch CLI from HPOV 5 8 status polling 5 9 view alarm status 5 8 view traps 5 8 Span Status LEDs 8 7 Specifications electrical B 3 environmental B 4 LAN B 3 physical B 3 PSTN PBX B 2 voice fax B 2 System AC power up 3 17 reset 4 19 8 12 System Controller 2 15 abort 2 17 console port 2 17 ethernet port 2 15 LEDs 2 17 8 8 replace 8 14 reset 2 17 System Fan 2 3 2 5 replace 8 11 T T1 WAN Card 2 25 diag port 2 26 2 28 hot swap 2 20 2 26 2 28 8 8 LEDs 2 25 8 7 RJ 48 ports 2 26 2 28 Tenor CMS capabilities 1 7 features 1 3 Tenor MultiPath Switch description 1 1 1 2 features 1 3 What is Tenor MultiPath Switch 1 2 Troubleshoot before you begin 8 2 Index 3 common problems 8 3 how to 8 6
142. ontroller card is in Slot 14 front slot Shipped with a filler panel in Slot 14 chassis rear CPU CPU Interface CMS 14 slot Slot CPU Interface card is also labeled CPU and 14 chassis front must be installed rear slot 14 directly behind right most the CPU front application card for the pair to function properly CMS 2 8 slot Slot 1 bottom slot The CPU Interface Card must only be matched with a CPU Application card DSP None CMS 14 slot Rec Shipped with a filler panel in rear to cover ommend Slot 6 each rear slot that has a DSP card populated in through 13 chassis front slot when initially shipped from factory front adjacent to System Controller card El WAN El WAN Interface CMS 14 slot Rec Matching El WAN and El WAN Interface cards installed in the same slot number in front and rear when shipped from factory El WAN Interface cards must only be matched with Front Application El WAN cards and no other type of Front Application card P N 480 0005 00 15 8 13 Chapter 8 Diagnostics Maintenance Card Rear Transition Overlay Module Overlay Slot Installation Special Instructions Label Label T1 WAN T1 WAN Interface CMS 14 slot Rec Matching T1 WAN and T1 WAN Interface ommend Slot 1 4 cards are installed in the same slot number in chassis front front and rear when shipped from factory T1 WAN Interface cards must only be matched with Front Application T1 WAN cards and no other type of Front Appl
143. ordinates all activity within the chassis including system resource management monitoring The CPU card provides an interface for transferring VoIP data throughout the system and commu nicating with the other network cards via PCI bus As the central point of system resource management the CPU card implements the intelligent call routing and IP call signaling The card also acts as an interface through which the user is able to perform network and sys tem management functions When CPU card is inserted in the slot it connects to an associated Rear Transition Module RTM in the rear of chassis gT NOTE For the purposes of this document the term CPU card indicates the CPU application card and transition module as a single unit Through the CPU card you are able to perform system functions such as resetting the system connect to an Ethernet hub switch or connect to a PC In addition LEDs provide a high level indication of system and chas sis activity y NOTE All Input Output ports and connections for the CPU card are located on the rear panel of the card 2 18 For the CMS 14 slot the CPU card is always inserted in slot 14 the slot nearest the power supplies with a red card guide when viewing from the front of the chassis For CMS960 8slot and the CMS240 slot the CPU card is always inserted in slot 1 the bottom slot P N 480 0005 00 15 Chapter 2 Hardware Components Front View Figure 2 16 CPU Ca
144. ose Notebook 2 Scroll down to the line stating cdr_password Next to that line enter the desired password Valid entry up to 30 characters P N 480 0005 00 15 Chapter 6 Call Detail Recording Tenor CMS Establishes Connection with CDR Server To capture CDR reports via CDR server i e a PC or workstation you use to capture CDR data you must first configure the IP address and port number of the CDR server in the Tenor CMS unit Once these are config ured the Tenor CMS unit will be able to establish a TCP IP session with the server on its own CDR Server Establishes Connection with Tenor CMS If no IP address port number is configured The CDR server has to initiate the session The Tenor CMS unit uses TCP port numbers 9002 9003 9004 and 9005 on its side for the CDR sessions The CDRServerport must still be configured to either 9002 9003 9004 or 9005 see the Command Line Interface user guide for specific information Whether the Tenor CMS unit establishes the connection with the CDR server or the CDR server attempts to establish the connection there is a limit of 5 attempts to enter the correct password before the TCP session is terminated to configure a password see the CLI command cdrpassword in the previous section After the CDR server successfully logs into the CDR port of the Tenor CMS unit the CDR server will be pro vided with the IP address and unit name of the Tenor CMS The CDR server will then supply the sequenc
145. ower cord strain relief is a plastic device designed to avoid accidental power down of the Tenor CMS 1 e if the power cord is accidentally pulled the strain relief will relieve pressure put on the cord e Power Terminal Provides screw terminal wire connections to the 40 to 60 VDC power e Supplementary Earth Ground A supplementary earth ground connection is provided e Circuit Breaker There is one circuit breaker for each power connection lettering on each one indicates which breaker controls which power receptacle connection When you push the rocker to ON the breaker will be closed a red indicator shows the user that the contacts are closed When you push the rocker to OFF the contacts will open To ensure all power is disconnected from unit open both circuit breakers e Wrist Strap Ground Socket Socket available in which to connect an ESD wrist strap for ESD protec tion 2 10 P N 480 0005 00 15 Chassis CMS240 2 slot Chapter 2 Hardware Components The 2 slot chassis is a 19 rack mountable unit which houses all WAN cards System Controller CPU cards DSP cards and a power supply See the following sections for unit front and unit back details both the AC version and DC versions are illustrated and explained There are two slots the bottom slot is slot number 1 and contains the CPU card Front View with AC power Card Slots Figure 2 9 Tenor CMS240 Front View DC unit A C Power Supply
146. ower feed is used Figure 3 12 Plug and secure power plugs 48 IRTI Secure both screws in the face of the Plug with a straight blade screwdriver of size 0 023 x 0 137 0 6 x 3 5mm Caution Screws must be torqued between a minimum of 4 4 Ibs in 0 5 Nm and a maximum of 5 3 Ibs in 0 6 Nm 3 12 P N 480 0005 00 15 Chapter 3 Installation 8 Secure the strain relief around each set of wires and insert them into a convenient hole in the lower edge of the chassis It is recommended that you secure the wires with tie wraps every 12 inches from the strain relief to the DC source so as not to disturb the field wiring 9 Close the on site over current protection device to supply power to the inlet s of the Tenor CMS The chassis power connections are now complete With the WAN cards and power supplies secured to the chassis close the circuit breaker s on the Tenor CMS Verify that the STATUS LEDs on the power supplies are green a few seconds after turn on P N 480 0005 00 15 3 13 Chapter 3 Installation Connect Power CMS960 8 slot and CMS240 2 slot DC only y y 3 14 Power Requirements Power requirements for connecting the DC power to the Tenor CMS960 8 slot and Tenor CMS240 2 slot are as follows e Voltage range 40V to 60V DC e Maximum current 6 Amps CMS240 16 Amps CMS960 e You must provide short circuit over current protection in case of accidental wire crossing or
147. perational Reset Button Enables you to reset the system This function will be supported in a future release Ground Strap Socket A ground connection is provided for ESD protection Air Filter The Air Filter is accessible by opening the lower front panel You do not have to turn off the chassis For cleaning see Chapter 8 Diagnostics Maintenance Chassis LEDs The LEDs are indicators as to the status of the four voltage supplies When these are lit they indicate the respective voltages are being output from the power supplies When unlit the voltage is not being supplied See Chapter 8 Diagnostics Maintenance for more information P N 480 0005 00 15 2 5 Chapter 2 Hardware Components Rear with DC power g NOTE For pictorial purposes Figure 2 4 is shown with 1 DS1 card and the CPU card Card Slots 2 6 Figure 2 4 Tenor CMS Rear View DC unit Air Exhaust Earth Ground Terminal o E i N o QUINT UN 2 gt ESD Socket Power Receptacle Power Receptacle tol Plug Power Plug Circuit Breaker Card Slots The rear of the cards requiring a transition module T1 El DS1 CPU is used for network connection The quantity will vary depending upon the number of cards you have inserted Power Plug Provides wire connections to the 42 to 60 VDC power from the DC feed s to the power receptacles Both may be used but only one is required one must have the power connected to its power inl
148. ppropriate port on the PBX If another cable or adapter is required see Chapter 2 Hardware Components for RJ 48 crossover pinout information Y NOTE Ifyou are connecting to an external CSU ensure the Digital Interface is configured as short haul or 3 6 DSX 1 otherwise configure the Digital Interface to DS 1 to enable the built in CSU via Com mand Line Interface CLI See Chapter 4 Getting Started with Command Line Interface CLI P N 480 0005 00 15 Chapter 3 Installation Connect to Ethernet LAN with System Controller Card You can use these instructions for general connection purposes only Your Ethernet hub switch manufacturers documentation should provide specific instructions for connection to another device such as the Tenor CMS y NOTE For illustration purposes the unit is shown with a CMS 14 slot with AC power Figure 3 4 Connect to Ethernet Hub Switch Data Network RJ 45 r a To oocooo foo Ethernet Hub Switch Chassis Front 1 Plug one end of the grey RJ 45 ethernet cable into the front of the System Controller card s port labeled 10 100 Ethernet 2 Plug the other end of the cable into your Ethernet hub switch If a custom cable or adapter is required see Chapter 2 Hardware Components for the Ethernet RJ 45 10 100 pinout information P N 480 0005 00 15 3 7 Chapter 3 Installation Connect to Ethernet LAN with CPU Card You can use these instructions for gen
149. r 2 Hardware Components E1 WAN Card Each El card see Figure 2 24 provides eight El span lines a maximum of four cards 32 T1 spans or 960 DSO voice channels are supported in the system Each El card see Figure 2 24 provides eight RJ 48 jacks on the rear of the card for connections to a line side PBX or other customer equipment via upstream El lines or to the trunk side PSTN via downstream El lines Each El line provides 30 B channels and 1 D signaling channel For each El interface there are two types of signaling supported Channel Associated Signaling CAS and Common Channel Signaling CCS For the CMS 14 slot you can insert the El card in slots 1 through 4 when facing the front of the chassis A crossover cable is required when connecting to a Line side PBX interface when supplied by Quintum this is a red RJ 45 cable A straight cable is required when connecting to the Trunk side PSTN interface when supplied by Quintum this is a green RJ 45 cable Figure 2 24 E1 WAN Card Diag Port LED S RJ 48 Input Output Ports Hot Swap LED E E E Front View Rear View LEDs The E1 card contains eight Span Status LEDs viewable from the front of the chassis to provide a high level indication of the system operational mode and chassis activity including alarm activity Each LED P N 480 0005 00 15 2 27 Chapter 2 Hardware Components relates to one line on the rear of the El WAN card For example Span Statu
150. r Digital Services supported e 6 0Y We do provide billing and encoded analog protection An FCC compliant telephone cord with a modular plug is provided with this equipment This device connects to the telephone network via an RJ45 plug and jack The plug and jack also comply with FCC part 68 rules If this device causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required But if advance notice is not practical the Telephone Company will notify the customer as soon as possible Also you will be advised of your right to file a com plaint with the FCC if you believe it is necessary P N 480 0005 00 15 B 7 Appendix B Specifications Approvals The Telephone Company may make changes in its facilities equipment operations or procedures that could effect the operation of the equipment If this happens the Telephone Company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service If trouble is experienced with this device for repair and warranty information please refer to the Technical Support insert for repair information and the warranty section of this Getting Started Guide for warranty infor mation In the event of device malfunction all repairs should be performed by Quintum Technologies Inc or an authorized agent It is the responsibility of users requiring service to report the need for serv
151. r File Missing in the File Server This alarm will be reported to the system when a partic ular voice prompt file is not found in the IVR Prompt Server This alarm applies only to the system with enabled IVR functionality Major Switch to other RADIUS server Appears when the current RADIUS server stops responding after three consecutive calls end in timeouts and another RADIUS server is configured The Tenor will then switch to the next RADIUS server Minor Call Event s Lost A call has failed Minor Missing or Incorrect Profile The configuration profile has caused a problem Minor Minor Software Error A software error has occurred but will not affect the operation of the complete system Minor No response to seizure There has been a problem with the T1 line Minor Remote end did not back off in a glare An incoming and outgoing call went through at the same situation time and the remote end call did not back off Minor Chassis resource constrained A shared resource in the unit loads the system Minor Hardware component failed A hardware component has failed Check all compo nents hardware connections etc Minor Log RADIUS server error Displayed when the RADIUS server fails to send required data or the data sent by the RADIUS server has improper values Incorrect information may contain the following RADIUS Server Credit amount 1 RADIUS Server Credit minus amount RADIUS Server Not supported currency RADIUS Server Credit time 1
152. r at 40 to 60 VDC Maximum current 16 Amps AC Power at 100 240 Volts AC 50 60 Hz 3 Amps maximum DC Power at 40 to 60 VDC Maximum current 6 Amps 32 to 104 F 0 40 C 20 to 80 non condensing 200 to 10 000 feet 60 to 3 000 meters B 3 Appendix B Specifications Approvals Storage Temperature 14 to 140 E 10 to 60 C B 4 P N 480 0005 00 15 Appendix B Specifications Approvals Agency Approvals The agency approvals below are card specific System Controller Application Card ICES 003 Class A EN55022 1994 Class B EN50082 1 FCC Part 15 Class A CE Mark EMC Directive 89 336 EEC CPU Card VCCI Class A EN55022 Class A ANZS 3458 Class A RS001 ICES 003 Class A FCC Part 15 Class A Tenor CMS 8 port T1 WAN Card CSA 22 2 No 950 3rd Ed FCC Part 15 Class B UL1950 FCC Part 68 GR 63 CORE R4 41 GR 63 CORE R4 44 GR 63 CORE R4 48 GR 63 CORE R4 56 GR 63 CORE R4 57 Tenor CMS 8 port E1 WAN Card EN55022 1994 Class B CTR 12 CTR 13 EN61000 4 2 EN61000 4 3 EN61000 4 4 EN61000 4 5 EN61000 4 6 EN300386 2 CE Mark EMC Directive 89 336 EEC P N 480 0005 00 15 B 5 Appendix B Specifications Approvals Tenor CMS 120 port DSP Application Card FCC Part 15 Class A BS EN680068 2 2 Bd 1993 Section 1 BS EN 60068 2 1 Ad 1993 Section 3 BS 2011 Part 2 1 Ca 1997 Tenor CMS 8 port DS1 WAN Card VCCI Class A EN55022 Class A ANZS 3458 Class A RS001 TBR3 TBR4 ICES
153. rd Front Card Activity LEDs Ethernet LEDs Hot Swap LED Card Activity LEDs LEDs provide a high level indication of the CPU card activity Basic definitions follow See Chapter 8 Diagnostics Maintenance for a detailed description and troubleshooting purposes e Alarm Indicates an alarm has been generated e Status Green light When a user logs in through telnet the LED turns to amber e CPU Green light indicates the CPU bus is active e PCI Green light indicates that the local PCI bus is busy Port For future use Reset Resets the CPU card along with the entire chassis Ethernet LEDs The CPU card contains four Link and TX RX Status LEDs viewable from the front of the chassis to provide a high level indication of the system operational mode and chassis activity including alarm activity Each Link LED relates to one Ethernet line on the rear of the cards P N 480 0005 00 15 2 19 Chapter 2 Hardware Components Hot Swap For future use Rear View Figure 2 17 CPU Card Rear Link IN pos 10 100 Ethernet ports Console Port Config Switch e Quintum Use Only Link LEDs The CPU card contains four Link and TX RX Status LEDs viewable from the rear of the chassis to provide a high level indication of the system operational mode and chassis activity 10 100 Base T Ethernet port The Ethernet port one port is functional the other three ports are not used provides an RJ 45 jack for an individua
154. reversed polarity connection Material Requirements e Stranded copper wire that is a minimum of 14 AWG American Wire Gage or a maximum of 10 AWG min 2 0 mm max 5 0 mm and insulation rated at a minimum of 90 C or better must be used for all wires to the power inlets Connect Power WARNING Before making any changes to the wiring of your Tenor CMS turn off both circuit breakers and open the upstream disconnect switches at the source of the DC power feeds NOTE The electrical installation must comply with the National Electrical Code 1996 or other country specific electrical installation NOTE For illustration purposes the CMS240 2 slot is shown Figure 3 13 DC Circuit Breaker and Power Inlet Ol euna i Os Ee a Chassis Rear Circuit Breaker Power Inlet P N 480 0005 00 15 Y Chapter 3 Installation The circuit breaker has a dual colored rocker Pushing down on the left side of the breaker ON 1 will close the contacts and expose a red indicator that shows the user that the contacts are made closed To open the contacts push down on the right side Off O 1 Check to ensure the source of the DC feeds to the Tenor CMS are turned off and the circuit breakers are in the off position prior to making or removing any power wire connections 2 Beginning with the wire attached to Earth Ground strip away 0 33 in 8 5 mm of insulation See Figure 3 9 Figure 3 14
155. rmat This configuration parameter command is used to choose which of the possible Call Data Record output formats you would like to send to your CDR Server Standard Standard with session ID functionality Extended Extended with session ID functionality or Extended with Incoming Slot Device information Possible entries are O standard format 1 extended format 3 extended CMS format 4 extended CMS format with session ID 100 standard format with session ID functionality 101 extended format with session ID functionality 103 extended CMS format with session ID functional 1ty 104 extended CMS format with session ID functionality P N 480 0005 00 15 6 3 Chapter 6 Call Detail Recording y y y 6 4 Configure Tenor CMS for connection to CDR server NOTE The CDR Server software is a Windows based exe file available on the CD you received with your system this software is not supported by Quintum The instructions below are performed via Command Line Interface CLI See the Command Line Interface CLI user guide for specific information 1 Through CLI access the Configuration prompt 2 Access the config CDRServer 1 prompt the number will change according to the desired server 3 Type set CDRServerIP followed by the IP address of the CDR server and press Enter 4 Type set CDRServerPort followed by the desired port number and press Enter The default port is 9002 5 Type set CDRPassWord followed by the d
156. runk ID 1 Call Type 1 Call Number Type 1 Incoming Line 1 Incoming Channel Outgoing Line Outgoing Channel blank AutoSwitch Time blank AutoSwitch Duration 0 Bad IP Quality Events 0 AutoSwitch Flag Record 1 Field Definitions Extended Formats 1 and 101 The extended format includes all fields used in the standard format plus the following fields 1415551000 Calling Party Number 12345678901234 PIN Code 9876543210 Remote Call ID 0123456789 Local Call ID Definitions for each field appears below Call ID Sequence number This is a unique number assigned to identify an individual call i e 1 2 3 The sequence number starts from 1 and wraps around at 4 294 967 295 When a Tenor CMS unit resets the sequence number starts from again If the system has a problem and loses connectivity the CDR server can send the Tenor CMS unit the last Call ID that is received The Tenor CMS unit will reply with all records that contain a Call ID which is greater than the one last received P N 480 0005 00 15 Chapter 6 Call Detail Recording Called The number called This will be in international format except for a pass through call going from PBX to PSTN or call going from PSTN to PBX Duration Call duration This value is in seconds the value will be O if never connected Call Initiation Time The date and time the call initiated The time will be the local time configured on the Tenor CMS unit Th
157. ry with ID 11d config HuntLDNDirectory 1 add 3094 adds entry to Hunt LDN directory 4 24 P N 480 0005 00 15 Chapter 5 Working with SNMP This chapter tells you how to use and manage Tenor CMS s Simple Network Management Protocol SNMP feature which is managed via Hewlett Packard s HP Openview Network Node Manager Specifically this chapter tells you how HP OpenView auto discovers a Tenor CMS unit as well as generate SNMP traps for existing alarm messages Q Implement SNMP via HPOV U Generate and view traps P N 480 0005 00 15 5 1 Chapter 5 Working with SNMP What is SNMP 5 2 Simple Network Management Protocol SNMP is the standard protocol used to exchange network manage ment information SNMP management requires two primary elements a network manager and an SNMP agent A network man ager is the software running on a workstation through which the network administrator monitors and controls the different hardware and software systems that comprise a network The agent is a piece of software running in a network equipment that implements the SNMP protocol SNMP defines exactly how a network manager communicates with an SNMP agent For example SNMP defines the format of requests that a network man ager sends to an agent and the format of replies the agent returns Through an SNMP management system the network manager can communicate and manage several different network devices at the same time
158. s 1 indicates the operational activ ity of port 1 on the rear of the El WAN card If all LEDs are lit the lines are operating properly Hot Swap LED A lit blue light indicates that the El WAN card is not in service Diag Port This port is for internal Quintum use only RJ 48 Input Output Ports The eight RJ 48 ports on the rear of the El card transition module are used to provide network access they route signals between the El and a piece of network equipment i e PBX or PSTN The input output signals are listed in Table 2 8 Figure 2 25 RJ 48 Port Pin Order 12345676 Table 2 8 Input Output Signals for WAN E1 Card RJ 48 Ports Port Pin Signal Definition 1 8 1 RR Receive Ring 1 8 2 RT Receive Tip 1 8 3 N C Not Connected 1 8 4 TR Transmit Ring 1 8 5 TT Transmit Tip 1 8 6 N C Not Connected 1 8 7 Chassis Ground Chassis Ground 1 8 8 Chassis Ground Chassis Ground P N 480 0005 00 15 2 28 Chapter 2 Hardware Components DSP Resource Card The DSP Digital Signal Processor card is a signal processing resource card it provides the required signal processing functions to implement VoIP The DSP card compresses voice data and generates voice packets using PacketSaver Quintum s exclusive multiplexing technology For the CMS 14 slot the chassis supports up to eight DSP cards the DSP card can occupy any slot except the CPU System Controller slot We recommend you ins
159. s WAN cards DSP Resource cards and a System Controller Card SNMP Simple Network Management Protocol SNMP is the standard protocol used to exchange network in formation between different types of networks P N 480 0005 00 15 Subnet Mask An IP address that determines how an IP address is divided into network and host portions ac cording to the bits System Controller Card A single slot Compact PCI board which provides the central management func tionality for the Tenor CMS unit T1 WAN Card A board inserted into the Tenor CMS to provide access to the network via T1 lines Tenor CMS A Multi Path gateway which digitizes voice fax modem data and transmits it over the IP through an Ethernet LAN bypassing the public net work TCP IP Transmission Control Protocol Internet Proto col TCP IP is a standard communications protocol divided into seven layers of activity Each layer de fines a different aspect of how two devices should talk to each other i e when a network device should send receive data For example layer one is the physical means of communications e g modem whereas layer 3 is the network type e g Internet For TCP IP it is a combination of two layers of com munication protocol TCP layer 4 does the actual transport of data IP layer 3 sets the rules for mov ing the data from one end of the network to another TCP IP uses an IP address to identify a location for specific network devices
160. s occurred LEDs appear on the front of the unit LED descriptions are detailed in Chapter 2 Hardware Components Check to ensure the correct lighting of each LED and then see Common Symptoms Problems for troubleshoot ing information If the LEDs are not lighting at all check the power source to ensure power is being supplied to the unit Inspect Backplane Chassis If the backplane becomes physically damaged i e pins become bent the chassis will need to be returned to Quintum This cannot be fixed in the field Contact your customer service representative for more informa tion For CMS 14 slot The four LEDs on the front of the lower swing down panel indicate the status of the four DC voltage output of the power supplies 3 3v 5v 12v 12v When lit each LED indicates that the respective voltage is being output If unlit the primary cause is power not being supplied to the unit Ensure the unit is plugged in and turned on DSP Card DSP Status LEDs DSP Status LEDs are information only LEDs they provide a high level look at channel usage according to a specific DSP bank There are eight LEDs on the DSP card e DSP Bank 1 Lights for any DSP card activity on that bank DSP Bank la Lights when DSP card activity is more than 50 e DSP Bank 2 Lights for any DSP card activity on that bank DSP Bank 2a Lights when DSP card activity is more than 50 e DSP Bank 3 Lights for any DSP card activity on that bank DSP Bank 3a
161. sNumber AccessFormat Enabled MultiPath IVRType IVRAccessNumber IVRCardNumLength IVRLanguage IVRMultipleSession IVRRequestPreferrdLanaguage EnableExternalRouting AutoSwitchNumberAttached BypassNumberDirAttached 1 8 PUBHuntLdnDirAttached 1 PRIVHuntLdnDirAttached 1 4 P N 480 0005 00 15 Chapter 4 Getting Started with Command Line Interface CLI VoIP Network DoMain ZoNe Gate Way FaxProfile FaxMaxRate FaxNominalDelay FaxInactivityTimeOut FaxRelay IPRoutingGroup TrunkIDDelivery TrunkIDDeliveryFormat VADEnable IdleNoiseLevel RxGain TxGain DigitRelay PacketSaverEnabled MaxIncomingCallsAllowed EnableExternalRouting MaxOutgoingCallsAllowed MaxTalkTime CodecProfileAttached IPDialPlanAttached ToneProfile name DiscToneFreq1 DiscToneFreq2 DiscToneONTime DiscToneOFFTime GateKeeperParam Discovery AddressIPA ddr MulticastDiscoveryIPAddr PrimaryBEIPAddr SecondaryBEIPAddr ZoneName PassWord EndPointAddressDirectory QOSPolicy AutoSwitchThreshold RouteDirectory StaticRoute 1 name CallSignalIP Registered IPRoutingGroupAttached 4 8 P N 480 0005 00 15 Chapter 4 Getting Started with Command Line Interface Access CLI You can access the CLI through a telnet session a terminal like access to any Tenor CMS unit If your PC is directly connected to the Tenor CMS unit you can configure the
162. se 18 No User Responding This cause is used when a user does not respond to a call establishment message with either an alerting or connect indication within the prescribed period of time allocated in Q 931 by the expiry of either timer T303 or T310 28 Invalid Number Format Address Incomplete The cause indicates that the called user cannot be reached because the called party number is not a valid for mat or is not complete 31 Normal Unspecified This cause is used to report a normal event only when no other cause in the normal class applies 34 No Circuit Channel Available The connection cannot be established because no appropriate channel is available to take the call 47 Resource Unavailable Unspecified This cause is used to report a resource unavailable event only when no other cause applies Local IP Address The IP address for the Tenor CMS unit originating the CDR The entry will be in the fol lowing format XXX XXX XXX XXX P N 480 0005 00 15 6 7 Chapter 6 Call Detail Recording 6 8 Remote IP Address IP address for the remote destination Tenor CMS This will be generated only if the call is VoIP if the call is circuit based this field will be blank The entry will be in the following format XXX XXX XXX XXX Origination Trunk ID Identifies the origination trunk ID of the line that initiated the call This field will be blank if no trunk ID is configured The trunk ID is often configured with an account code
163. sed To open the contacts push down on the right side Off O 1 Check to ensure the source of both DC feeds to the CMS are turned off and the circuit breakers are in the off position prior to making or removing any power wire connections 2 Beginning with the wire attached to Earth Ground strip away 0 25 in 7 0 mm of insulation See Figure 3 9 P N 480 0005 00 15 3 11 Chapter 3 Installation Figure 3 9 Strip away wire DC Power Wire Strip Length St ae lt gt 3 Insert the wire into the connector in the position shown in Figure 3 10 Figure 3 10 Connector position 4 Secure by tightening the clamping screw with a straight blade screwdriver of size 0 023x 0 137 0 6 x 3 5mm Screws must be torqued between a minimum of 4 4 lbs in 0 5 Nm and a maximum of 5 3 lbs in 0 6 Nm x y WARNING Do not over torque the screws 5 Repeat steps 2 4 for the RTN and 48V source respectively in the same sequence shown in Figure 3 11 Figure 3 11 Wire connection sequence E a a E 3113 6 Once the connections are complete between the DC feed s and the Tenor CMS power plug s insert the plugs into the power receptacles 7 Secure the power plugs to each of the power receptacles by torquing the screws in the face of the plug to between a minimum of 4 4 lbs in 0 5Nm and a maximum of 5 3 lbs in 0 6Nm with the same screw driver See Figure 3 12 Plug and secure both power plugs even if only one DC p
164. site end to create a clamp See Figure 3 16 Figure 3 16 Loop the strain relief around the power cord Rivet Loop long piece around cord a Power cord 2 Push the rivet into the Strain Relief Mount at the rear of the unit See Figure 3 17 Figure 3 17 Insert clamp in Strain Relief Mount Strain Relief Mount AC Power Plug P N 480 0005 00 15 3 16 Chapter 3 Installation Power up the System for AC unit Once you have all cables connected properly you are ready to turn on the system as follows 1 Verify that the on off switch is in the off position 2 Plug in the power cord to a grounded AC outlet 3 You may also provide ground using the supplementary Earth Ground post see Prevent Electrostatic Dis charge Damage 4 Locate the on off switch on the front of the chassis For Tenor CMS 14 slot or the rear of the chassis for CMS 240 and CMS960 click the switch to On The chassis will power up and the LEDs will flash and turn off For information about the LEDs see Chapter 8 Diagnostics Maintenance Once the chassis is powered up and has completed the boot up process you are ready to assign an IP address See section Assign IP Address P N 480 0005 00 15 3 17 Chapter 3 Installation Prevent Electrostatic Discharge Damage Providing ground to the system prevents Electrostatic Discharge ESD to the chassis and cards ESD damage occurs as a result of improperly handled electronic comp
165. ssembly back into the 12 305mm x 12 305mm anti static bag and seal the opening Remove the plug end of your ESD wrist strap from your work area 17 Connect the wrist strap to the earth grounded socket on the front of the CMS Using the insertion extrac tion handles remove the DS1 card assembly from the anti static bag The handles must be in the open position prior to insertion of a card in the chassis slot 18 Insert the DS1 card into the chassis see Replace WAN System Controller CPU cards of identical type in this chapter for more information 19 With the card handles closed start a CLI session to the Tenor CMS to view the additional resources installed Additional DS1 WAN lines may be connected to the DS1 interface card at any time prior to or after power up Turn on power to the chassis and confirm the additional DSP resources are available 20 Fasten the screw on each insertion extraction handle and torque them clockwise to 6 lbs 68Nm P N 480 0005 00 15 8 18 Chapter 8 Diagnostics Maintenance Move card location or change card type To make changes to the card location or the card types in your Tenor CMS you must perform software as well as hardware procedures See below f v Initiate a CLI session See Chapter 4 Getting Started with Command Line Interface CLI for more infor mation After the login prompt at the initial prompt access the slot in which the card is located i e type slot 5
166. ssions will also be discarded if any After the discard the prompt will change from indicating changes to indicating no changes SetFactory The setfactory command sets the configuration to factory default except EthernetInterface To set factory defaults type setfactory at any prompt The following confirmation prompt will be displayed Are you sure that you want to set configuration to factory defaults Yes No Type yes to set the configuration to factory defaults type no to cancel the action When using setfactory ensure you type the complete word yes or no Time The time command enables you to display or set the system time To display the time go to the time prompt in config mode Example time Displays the time To set the time type time followed by the mm month dd day yy year hh hour mm minute ss second Example time 05 11 01 15 45 00 Sets the time to May 11 2001 at 3 45 P N 480 0005 00 15 Chapter 4 Getting Started with Command Line Interface Maintenance mode The Maintenance mode enables you to perform maintenance procedures on the unit To execute any of the commands which follow you must be in Maintenance mode See Move around within CLI earlier in this chapter Password The password command enables you to change the password for the current user The password command is available only under the Maintenance mode Use the password command as follows 1 Access the CLI throug
167. stem Controller card to a PC as follows 1 Insert the male end of the DB 9 cable yellow cable if provided by Quintum into the System Controller card s port labeled Console See Chapter 2 Hardware Components for RS 232 connector pinouts 2 Insert the female end of the DB 9 cable into your workstation s serial port see your PC documentation for more information about this port P N 480 0005 00 15 3 9 Chapter 3 Installation Connect to PC Console with CPU You will need to connect the Tenor CMS chassis to your PC s serial port via RS 232 connection This con nection will be used when you assign an IP address to the chassis For the instructions below it is assumed you are connecting to a PC gT NOTE For illustration purposes the CMS240 2 slot AC unit is shown Figure 3 7 Connect to PC Com Mn 2 fom co MAA y NOTE You must use a DB 9 Serial RS 232 cable with a DB 9 male connector see section Chapter 2 Hardware Components for pinouts to connect the chassis to a PC 1 Insert the male end of the DB 9 cable grey cable if provided by Quintum into the CPU card s rear port labeled Console See Chapter 2 Hardware Components for serial RS 232 connector pinouts 2 Insert the female end of the DB 9 cable into your workstation s serial port see your PC documentation for more information about this port 3 10 P N 480 0005 00 15 Chapter 3 Installation Con
168. tacle connection When you push the rocker to ON the breaker will be closed a red indicator shows the user that the contacts are closed When you push the rocker to OFF the contacts will open To ensure all power is disconnected from unit open both circuit breakers e Strain Relief Mount The Strain Relief Mount enables you to connect the power cord strain relief to the unit A power cord strain relief is a plastic device designed to avoid accidental power down of the Tenor CMS i e if the power cord is accidentally pulled the strain relief will relieve pressure put on the cord e Power Terminal Provides screw terminal wire connections to the 40 to 60 VDC power e Supplementary Earth Ground A supplementary earth ground connection is provided e Card Slots The rear of the cards requiring a transition module T1 E1 DS1 CPU is used for network connection The quantity will vary depending upon the number of cards you have inserted e Wrist Strap Ground Socket Socket available in which to connect an ESD wrist strap for ESD protec tion P N 480 0005 00 15 Chapter 2 Hardware Components System Controller Card Available for CMS P1 5 x The System Controller card is a single slot Compact PCI Peripheral Component Interconnect card which provides the central management functionality for the Tenor CMS unit The controller card is the call routing engine for the system and coordinates all activity within the chassis including syst
169. tall the first DSP card in slot 13 and the next in slot 12 11 etc until you reach slot 6 Figure 2 26 DSP Card LEDs Note Each DSP Bank contains _3p an upper and lower LED Hot Swap LED Channel support Each DSP board supports 120 voice channels A maximum of eight cards can be installed in a system Although application specific the number of calls going VoIP determines how many DSP cards will be required In general two DSP cards are required for each fully utilized WAN T1 or WAN El card See Table 2 9 for the required number of DSP cards per various T1 or El requirements Table 2 9 Usage Guidelines WAN Card Usage Required DSP Cards 1 T1 Card 24 channel usage 2 DSP Cards for full VoIP usage 1 El Card 30 channel usage 2 DSP Cards for full VoIP usage P N 480 0005 00 15 2 29 Chapter 2 Hardware Components DSP Status LEDs LEDs provide a high level indication of the DSP card activity See Chapter 8 Diagnos tics Maintenance for a detailed description for troubleshooting purposes There are eight status LEDs on the card DSP Bank 1 Lights for any DSP card activity on that bank DSP Bank la Lights when DSP card activity is more than 50 DSP Bank 2 Lights for any DSP card activity on that bank DSP Bank 2a Lights when DSP card activity is more than 50 DSP Bank 3 Lights for any DSP card activity on that bank DSP Bank 3a Lights when DSP card activity is more than 50 DSP Bank
170. ter A message will tell you the password was changed successfully P N 480 0005 00 15 8 12 Card Maintenance Replacement Chapter 8 Diagnostics Maintenance This section defines the proper procedure for making changes to the card configuration of your Tenor CMS chassis When the WAN card Front Application card is inserted in a slot it connects to an associated Rear Transition Module RTM in the rear of chassis The transition module is inserted into the rear of the chassis and corre sponds to the card in the front slot it provides the physical cabling and external interface connections Not all cards contain Front Application and RTM cards Front Application cards measure 160mm x 233mm and Rear Transition Module Interface Cards measure 80mm x 233mm half the size of the Front Application Cards See below for a description of each cards s overlay label whether a Rear Transition Module is required along with slot installation and special instructions ommend Slot 1 4 chassis front Y CAUTION Mixing of Front Application and Rear Transition Module RTM card types may cause dam age to the cards and the chassis and may void your warranty Table 8 2 Cards Slot Installation Guidelines Card Rear Transition Overlay Module Overlay Slot Installation Special Instructions Label Label System None CMS 14 slot Slot Slot 14 chassis rear must not be populated Controller 14 chassis front when System C
171. the front of the chassis is provided for ESD protection H H 323 A protocol standard for sending multimedia com munications i e voice data simultaneously over packet based networks such as IP H 323 Gatekeeper An H 323 built in gatekeeper which performs IP call routing functions such as call control and administrative services to another Tenor CMS unit or another H 323 endpoint Hop off PBX Call A toll call which is leaked out of a PBX into a private network in order to eliminate toll charges Internet A packet based network which transports voice video data over TCP IP Intranet communication Communication within the same company usually through an Ethernet hub IP Address A unique 32 bit address that identifies a net work device is connected to the network via TCP IP IVR Interactive Voice Response enables you offer ser vices such as Pre paid calling cards and Post paid accounts to your customers L LAN Local Area Network A local area network that carries data between workstations in the same loca tion Workstations in a LAN are connected togeth er typically by an Ethernet hub to share information LEDs Indicators as to the status of the chassis and other components of the system LEDs appear on the chas sis and other components M Maintenance Mode A CLI module which provides util ities for maintaining the system Monitor Module A CLI module which provides a set of utilities
172. tive alarms and an alarm history as follows 1 Through CLL access the Monitor prompt 2 Type alarm Both active alarms and the alarm history will be displayed See section How to Read Alarms for field definitions Figure 7 1 Alarm sample IP Sequence Severity Desc Slot Device Line Channel Date Time 193 173 179 185 602 ALR 3 Border Element connection lost 0 0 0 0 FRI FEB 22 21 48 53 2002 Display Active Alarms 1 Through CLI access the Monitor prompt 2 Type alarm a The active alarms will be listed See section How to Read Alarms for field definitions If you enter alarm without a command following it both active alarms and the alarm history will be dis played Figure 7 2 Active Alarm Sample IP Sequence Severity Desc Slot Device Line Channel Date Time 193 173 179 185 602 ALR 3 Border Element connection lost 0 0 0 0 FRI FEB 22 21 48 53 2002 P N 480 0005 00 15 7 8 Chapter 7 System Alarms Display Alarm History 1 Through CLL access the Monitor prompt 2 Type alarm h An alarm history will be displayed See section How to Read Alarms for field definitions If you enter alarm without a command following it both active alarms and the alarm history will be dis played Figure 7 3 Alarm History Sample IP Sequence Type Severity Desc Slot Device Line Channel Date Time 193 173 179 185 594 RPT 4 Resource Activated HDLC 2 2 0 0 FRI FEB 22 21 48 32 2002 193 173 179 185 600 RPT 4
173. to monitor the network and all system com ponents Glossary 10 N Null modem cable A 9 pin cable used to connect the Tenor CMS to a PC s asynchronous console port P PacketSaver A packet multiplexing technology which reduces the amount of IP bandwidth require to sup port multiple calls flowing between two networks PBX Private Branch Exchange Telephone switch locat ed on a customer s premises that establishes circuits between users and the PSTN public network Power Inlet Inlet for which you insert the supplied AC power cord The unit requires a 110 220 VAC Power Supply Supplies power to the Tenor CMS If one power supply is removed or becomes inoperable the system automatically cuts over to the remaining pow er supply PSTN Public Switched Telephone Network also known as Central Office Telephone Company Switching facility R RJ 45 A CAT 5 cable used to connect the Tenor CMS to an Ethernet RJ 48 A CAT 5 cable used to connect the Tenor CMS to a Line Circuit or Trunk Circuit RADIUS When using IVR the RADIUS Remote Au thentication Dial In User Service is used for authen ticating and authorizing user access to the VoIP network S SelectNet The next generation of TASQ technology the functionality monitors your data network for jit ter latency and packet loss and transparently switches customer calls to the PSTN when required Slot Slots in the front of the chassis which house
174. tory P N 480 0005 00 15 Chapter 4 Getting Started with Command Line Interface CLI CLI Menu Tree Expanded View The following CLI menu tree includes all menu options available at each level An asterisk next to an entry indicates that you are able to configure attributes but you are unable to create other entries for that option See What is the Command Line Interface for more information When executing commands CLI option names can be shortened to include only the capitalized letters in the full name VoIP Network gt VoIP Network SIte 1 SIte 1 Name MasterChassis continued Country SYSLogServer 1 TimeServer SYSLogPort UTCOffset SYSLogIPAddr PrimaryServerIPAddress SYSLogFacility SecondaryServerIPAddress SYSLogServer 2 DialPlan SYSLogPort 10DigitlocalDial SYSLogIPAddr MINDDNlength SYSLogFacility MAXDNlength SYSLogServer 3 LongDistancePrefix SYSLogPort CarrierPrefixPattern SYSLogIPAddr INTernationaLPrefix 1 SYSLogFacility INTernationaL Prefix 2 8 CDRServer 1 IntercomEnable CDRFormat InterDigitTimeout CDRServerPort IPDialPlan CDRServerIPAddr INcomingDelDigits CDRPassWord OUTgoingDelDigits CDRServer 2 INcomingPrefix CDRFormat OUT goingPrefix CDRServerPort OUTgoingTechPrefix CDRServerIPAddr INcomingTechPrefix CDRPassWord PrefixTrunkID CDRServer 3 NumberTranslation CDRFormat PRIVateNumberingPl
175. tum shall have no responsibility war ranty or other obligations whatsoever as a result of i the use of the hardware and or software in a manner inconsistent with the accompanying manuals license and limited warranty terms or this Agreement or ii any modifications made to the hardware or software or iii failure of the hardware or software as a result of accident abuse or misapplication NO OTHER WARRANTIES THE WARRANTIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES QUINTUM MAKES NO OTHER WARRANTIES EXPRESS OR IMPLIED AND QUINTUM EXPRESSLY DISCLAIMS ALL OTHER WAR RANTIES INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICU LAR PURPOSE MOREOVER THE PROVISIONS SET FORTH ABOVE STATE QUINTUM S ENTIRE RESPONSIBILITY AND YOUR SOLE AND EXCLUSIVE REMEDY WITH RESPECT TO ANY BREACH OF ANY WARRANTY LIMITATION ON LIABILITY NO LIABILITY FOR CONSEQUENTIAL DAMAGES UNDER NO CIRCUMSTANCES AND UNDER NO THEORY OF LIABILITY SHALL QUINTUM OR QUINTUM S SUPPLIERS BE LIABLE FOR COSTS OF PROCUREMENT OF SUBSTI TUTE PRODUCTS OR SERVICES LOST PROFITS LOST SAVINGS LOSS OF INFORMTION OR DATA OR ANY OTHER SPECIAL INDIRECT CONSEQUENTIAL OR INCIDENTAL DAMAGES ARISING IN ANY WAY OUT OF THE SALE LICENSE OR USE OF OR INABILITY TO USE ANY QUINTUM PRODUCT HARDWARE OR SOFTWARE OR SERVICE EVEN IF QUINTUM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND NOTWITHSTANDING ANY FAILURE OR ESSENT
176. u check the filter monthly and determine your application specific cleaning sched ule The filter is located inside the lower panel on the front of the chassis Clean the filter as follows 1 Open the lower panel on the chassis and carefully slide the filter out 2 Vacuum the filter from the entering air side pulling dirt through the filter in reverse of the airflow direc tion markings on filter frame 3 Carefully slide the filter into the chassis making sure it is in the supports panels on each side Secure the panels with screws Close the lower panel You can also replace the filter if necessary To order a replacement filter contact Quintum The filter part number is 520 5011 00 00 P N 480 0005 00 15 8 11 Chapter 8 Diagnostics Maintenance Reset System Reset the system as follows turn the power switch off and then back on Change Password For security purposes you may want to change your password You can change the password via Command Line Interface CLI as follows 1 Access the CLI through a Telnet session See Chapter 4 Getting Started with Command Line Interface CLI for more information Access the Maintain module Type password A prompt will ask you for the old password Type the old password and press Enter A prompt will ask you for the new password Type the new pass word and press Enter A confirmation will ask you to confirm the new password Re type the new password and press En
177. unit directly using the serial port via Hyper Terminal Both methods are described below Telnet Connection Once the Tenor CMS has been initially configured with an IP address network and is connected the easiest way to connect to the Tenor CMS and use the CLI is through a standard Telnet session from any PC on your IP network Connect to a Tenor CMS unit via Telnet as follows For Windows 95 Windows 98 1 Click on Start gt Run The Run dialog box will be displayed 2 Type telnet and click on Ok 3 Click on Connect gt Remote System 4 In the Host Name field type enter the IP address assigned to your Tenor CMS 5 Click on Connect A connection to the Tenor CMS unit will be established For Windows 2000 1 Click on Start gt Run The telnet dialog box will be displayed Type telnet and click on Ok Or type telnet followed by the IP address and you will connect 2 At the telnet prompt type open followed by the IP address for the unit to which you want to connect A connection to the Tenor CMS unit will be established Serial Port Connection When the Tenor CMS is first shipped to you you must connect to the unit using this method to assign an IP address Once this is assigned you can connect to the CLI using this port if you are directly connected to the unit To connect to the Tenor CMS Serial port locate a workstation PC relatively close to the Tenor CMS unit Connect as follows 1 Insert one end of the DB 9 ser
178. unk It provides all of the functionality of a tie trunk including the consider able cost savings but eliminates the need for a PBX trunk to be configured or marked as a tie trunk A tradi tional tie trunk is a PBX configured direct connection between two PBXs in separate locations The tie trunk bypasses the PSTN network Your PBX does not need any additional configuration Tenor CMS treats all the trunks the same without com promising voice quality P N 480 0005 00 15 1 9 Chapter 1 Overview Hop off PBX Call Hop off numbers are phone number patterns for calls to be routed out trunks They are entered in a HopoffNumberDirectory and associated with TrunkCircuitRoutingGroups that govern the trunks where matching calls should be sent Tenor CMS supports those Hop off PBX calls where the destination Tenor CMS is programmed to route the call to the PSTN via Trunk Circuit A Hop off PBX call is a toll call which hops through a private network to reduce or eliminate the toll charge The destination Tenor CMS unit is configured with the phone numbers to be supported for this feature SNMP Support The Tenor CMS unit supports Simple Network Management Protocol SNMP the standard protocol used to exchange network information between different types of networks The Tenor CMS unit acts as an SNMP agent using HP Openview to receive commands and issue responses to the network manager The network manager will then be able to perfor
179. upgrade files you are installing Upgrade from Disk 1 Access the CD ROM you received from Quintum and access lt CDROM Drive gt Software Upgrade Util ity The latest copy of the upgrade utility is also available from www quintum com 2 Double click on CMS Upgrade Wizard The Quintum Tenor CMS System Update Utility main screen will be displayed See Figure 3 19 Figure 3 19 Main Upgrade Screen lje errar lr Welcome to Quintum Update Lititity or Tenor ORE ona Panor Coll ela SF 3 Click on Update from Update from Disk A message will appear asking you to first backup the current files 4 Click Yes to backup If you choose No go to step 9 The Tenor CMS Backup screen will be displayed See Figure 3 20 P N 480 0005 00 15 3 21 Chapter 3 Installation Figure 3 20 Main Backup Screen Guinda Teno CMS Backup Quintum Teror CMS Backup Litdity Teror CMS IP Asides User ID 5 Enter the Tenor CMS IP Address for the IP address of the unit where the file that you would like to backup is located 6 Enter your User ID 7 Enter the password 8 Click Backup to continue The backup procedure will begin When completed a message will display to tell you where the backup files have been located i e c Tenor_CMS Backup_09 15 2002 This message will also ask you if you want to proceed with the upgrade of the selected system software Click Yes to continue the upgrade 9 A window will appear as
180. ureAckTime DefaultANI ISDNSignalingGroup name ORientation PROTocol DCH L2Estab IgnoreTonNPI RelayProgress DefaultANI T308 H323 SignalingGroup PrimaryGateKeeperIPAddr SecondaryGateKeeperIPAddr PrimaryAutoDiscovery SecondaryAutoDiscovery RegisterDN RelayProgress IgnoreGrantedBandwidth H323ID TrunkCircuitRoutingGroup name OverlapDial DIRection ProgressTone PubOrPrivNumPlan EndOfDial EndOfDialDigit AddEndOfDialDigit ForcedRoutingNum ForcedRoutingNumType TrunkID TrunkIDDelivery TrunkIDDeliveryFormat HUNTAIgorithm ModemBypass PassThroughEnable PassThroughID MaxHopoffCallsAllowed TwoStageDialing AccessNumber AccessFormat ProvideAutoSwitchProgressTone p VoIPNetwork DoMain ZoNe GateWay TrunkCircuitRoutingGroup cont IVRType Hairpinning IVRRequestPreferredLanguage EnableExternalRouting MaxTalkTime AutoSwitchNumberAttached HopoffNumberDirAttached 1 HopoffNumberDirAttached 2 32 LineCircuitRoutingGroup name OverlapDial DIRection ProgressTone PubOrPrivNumPlan EndOfDial EndOfDialDigit AddEndOfDialDigit ForcedRoutingNum ForcedRoutingNumType TrunkID TrunkIDDelivery TrunkIDDeliveryFormat HUNTAIgorithm ModemBypass PassThroughEnable PassThroughID PublicTON PUBlicNPI PRIVateTON PRIVateNPI PUBlicNumDigits PRIVateNumDigits TwoStageDialing Acces
181. use the Internet Protocol IP they may be used for deploying VoIP services such as the CMS A major benefit of using an Extranet when deploying VoIP services is that the network architecture is well defined to ensure that network delay latency and packet loss are predictable Internet The Internet is a universally accessible public packet switched network It consists of a Global network of high speed computers and packet routers connected in a complete mesh structure This network uses the stan dardized Internet Protocol IP to pass packets from point to point within the network by data routers The connection between two routers is called a hop and a typical connection will consist of many hops The number of hops will determine the delay and latency in the connection Congestion may cause packets to be lost within the network The Internet was designed to provide data communications on a best available con nection basis and does not guarantee any Quality of Service This mode of operation is suitable for data and E mail transmissions which are not delay sensitive but it is not real time data streams such as voice or video P N 480 0005 00 15 A 3 Appendix A Getting Acquainted with Tenor CMS in the VolP Network Typical CMS Applications A 4 Enterprise Network The enterprise application is used whenever a Tenor CMS is going to be installed on to an existing voice line to provide IP calls between company locations
182. ut SharedSecret DoMain BorderElement 1 Name ServiceAddressPort ServiceAddressIPAddr ZOne GateWay NumberDirectories BypassNumberDirectory 1 HuntLDNDirectory publ HuntLDNDirectory prvl HopoffNumberDirectory 1 AutoSwitchNumberDir 1 CB VoIPNetwork DoMain ZoNe Gate Way VoiceCodec CodecVoiceCoding CodecPayloadSize CodecProfile 1 VoiceCodecAttached 1 VoiceCodecAttached 2 VoiceCodecAttached 3 8 CASSignalingGroup The following applies to E amp M only name ORrientation SignalingType INcomingStartDial OUTgoingStartDial The following applies to Loop Start only name ORientation SignalingType FlashhookSignal DisconnectToneProfileA ttached LoopStart Forward Disconnect Loop Start Reverse Battery only name ORientation SignalingType FlashhookSignal The following applies to Feature Group D only name ORientation SignalingType UCFrequency DefaultANI The following applies to MFC R2 only name ORientation SignalingType CdBits InvertABCD ReqCatDigit ReqANIdigit AnsDigit Send 1stDigit GbIdleSent GbBusySent A6Cat A3Cat DNISLen P N 480 0005 00 15 Y 4 6 Chapter 4 Getting Started with Command Line Interface CLI 4 7 VoIP Network DoMain ZoNe Gate Way CASSignalingGroup cont RegANI ANILen GbIdleRcvdBits GbbusyRevdBits RelGuardTime Seiz
183. v help displays help for the modes P N 480 0005 00 15 4 21 Chapter 4 Getting Started with Command Line Interface CLI Configure Common CLI Options When you use the Command Line Interface CLI for call handling some of the most essential CLI options are used to regulate system wide features In addition they are used to set common network application parameters and establish to set common network application parameters and establish the Tenor CMS as a net work entity For example a few of the most essential CLI options include e Clock Source primary and secondary e Gatekeeper IP address and port e Gateway IP Address e Border Element IP address and port e Channel Group association e Digital Interface protocol and line parameters e Trunk Group direction of trunk DN settings A description of each of these options as well as configuration settings are listed in this section Clock Source The clock source regulates the clocking for the entire system The Clock Source option enables you to config ure the settings for the Primary Clock Source and Secondary Clock Source The settings which follow assume there is only one T1 El or DS1 card in the chassis both primary and sec ondary clock settings are from the same card We recommend you choose clocks from two different cards In this example clock settings are derived from line and Slot 4 Device 1 Digital interface 1 Example config MasterChassis l set Pr
184. void the rack from becoming unbalanced Mount as low as possible to avoid a high center of gravity NA NOTE For illustration purposes the CMS 14 slot is shown installed in the rack 2 Align the chassis mounting brackets flush with the rack s mounting holes see Figure 3 1 and follow the vendor specific instructions for rack installation The screws provided require a Phillips 2 screwdriver 3 Ensure the chassis is secured firmly to the rack at four points P N 480 0005 00 15 3 3 Chapter 3 Installation 3 4 Figure 3 1 Rack Installation Rack Mounting Holes Tenor CMS P N 480 0005 00 15 Chapter 3 Installation Connection Introduction The following steps are required to fully connect the Tenor CMS e Connect to Trunk Interface PSTN and or to Line Side Interface PBX Connect to Ethernet LAN e Connect PC serial Com port Connect to Trunk Interface PSTN k NOTE For illustration purposes the CMS 14 slot DC unit with CPU card is shown Figure 3 2 Connect to Trunk Interface RJ 48 Patch Panel Chassis Rear 1 Plug one end of the straight through RJ 48 cable into one of the eight WAN El or T1 ports on one of the rear transition modules for the associated T1 E1 or DS1 front cards The cable from Quintum would be the green RJ 48 cable See Chapter 2 Hardware Components
185. w is used from a T1 or El device for example 8 digital interfaces may be seen The user can then navigate to the particular digital interface by typing Digital Interface 1 through Digital Interface 8 to view or modify settings for a specific Digital Interface Some of the digital interface attributes can be configured from the DigitalInterface CLI option the most com mon attributes are listed in the examples below Example config DigitalInterface 1 set LineType 1 1 El config DigitalInterface 1 set Law I 1 aLaw config Digitallnterface 1 set LineCode 2 2 HDB3 Switch Protocol For an ISDN signaling group PRI signaling group you must configure the switch protocol The example below shows you how to set the protocol to ETSI Example config ISDNSignalingGroup l set Protocol 5 5 PRI_ETSI Trunk Group Trunk group configuration are specific parameters you assign for each trunk group Through the LineCir cuitRoutingGroup option you can set parameters such as the direction of the call type permitted and the num ber of digits to be sent to the line side circuit Example config TrunkCircuitRoutingGroup 1 set Direction 2 2 Bi directional config TrunkCircuitRoutingGroup 1 set PassThroughEnable 1 1 Yes To attach a hunt LDN directory there must be one existing already or created and entries are able to be made into the directory Example config LineCircuitRoutingGroup 1 new hldnd 11d creates a Hunt LDN directo
186. xample config DigitalInterface 1 map 1 31 cg sl4dvIdil From above example s 4dv dil is a channel group identifier created earlier by the system or by the user If it is created by the system this mapping may have already been done at the initial system database creation Otherwise create a channel group as follows config DigitalInterface 1 new cg slNdv1diM For these channels in the group to be usuable they must be associated with a signaling group or routing group See below for an example Example config ChannelGroup sl4dvldil set ISDNSignalingGroup I sets ISDN Signaling Group with ID 1 config ChannelGroup sl4dvldil set LineCircuitRoutingGroup 1 sets Line CircuitRoutingGroup Digital Interface Under Master Chassis appears Slots Device and Digital Interface The Device is a physical board that exists within the chassis Device 1 is the main system board the System Controller Device 2 and 3 refer to daughter boards If no daughter boards are installed only Device 1 is valid Issuing a show command from the device level will show any settings at the device level and any digital interfaces that might be present on the board P N 480 0005 00 15 4 23 Chapter 4 Getting Started with Command Line Interface CLI The Digital Interface enables you to set interface line parameters for the connection between the Tenor CMS and the line side i e PBX and trunk side i e PSTN circuits such as framing line code etc If a sho
187. y 5 D C Power Supply Wrist Strap Ground Socket Card Slots Eight slots are available for WAN cards T1 E1 DS1 DSP cards and the CPU System Controller card Power Supplies Three load sharing AC power supplies two are installed in the unit Power supplies act in a load sharing manner Two power supplies are standard the third power supply is optional and ensures redundancy if any one of the three fail Wrist Strap Ground Socket Socket available in which to connect an ESD wrist strap for ESD protec tion P N 480 0005 00 15 2 9 Chapter 2 Hardware Components Rear with DC power CAUTION This equipment is designed to permit the connection of the earthed conductor of the d c supply circuit to the earthing conductor at the equipment See installation instructions Figure 2 8 Tenor CMS960 Rear View DC unit NM KEE ww CUI tsa EN o xa tsa k o 2 E COOL Card ots J te eee OO O O O O Circuit Breaker C 8 jo co Ml MA ndo Power Terminal Supplernentary Earth Ground e Card Slots The rear of the cards requiring a transition module T1 El DS1 CPU is used for network connection The quantity will vary depending upon the number of cards you have inserted Wrist Strap Ground Socket e Strain Relief Mount The Strain Relief Mount enables you to connect the power cord strain relief to the unit A p
188. your network Specifically the following topics are covered Q Pre Installation guidelines U Position the chassis U Connect to Line Circuit Trunk Circuit LAN and PC U Upgrade backup restore procedure P N 480 0005 00 15 3 1 Chapter 3 Installation Installation Before you begin the actual installation review the pre installation guidelines which follow and inspect the package contents Pre Installation Guidelines Always use an anti static wrist strap when handling cards Only trained service technicians should remove the chassis cards Inside parts have hazardous voltages and are extremely sensitive to static Do not connect equipment in wet conditions and keep away from dusty areas The area must not exceed the temperature and humidity guidelines outlined in Appendix A Technical Specifications Avoid exposing the chassis to excessive vibrations Mechanical loading of rack should be considered so that the rack remains stable and unlikely to tip over Ensure no equipment is put on top of the chassis Inspect Package Contents Before you install the hardware ensure the following components are included in your shipment Tenor CMS chassis and Mounting Hardware 1 AC Power Cable for AC units only DB 9 Serial Null Modem Cable for System Controller card yellow cable if provided by Quintum DB 9 RS 232 Serial Cable for CPU card grey if provided by Quintum RJ 45 LAN Cable 1 ESD Wrist Strap
189. ypes of WAN cards DS1 T1 and El When a WAN card is inserted in a slot it connects to an associated Rear Transition Module RTM in the rear of chassis The transition module is inserted into the rear of the chassis and corresponds to the card in the front slot it provides the physical cabling and external interface connections For the CMS960 8 slot unit the WAN cards can be populated starting with slot number 8 the top slot then the second WAN card will go in slot 7 and downward until slot 5 For CMS240 2 slot a WAN card can be inserted in the slot not populated with the CPU card For the purposes of this document the term WAN card indicates the WAN application card and transition module as a single unit See below for a detailed description of each card DS1 WAN Card with DSP module NOTE The DS1 card is available for Release P1 4 x and higher CAUTION Use the DSI card only with the rear transition module supplied do not use with the T1 or El board rear modules Doing so may cause damage to both the cards and the chassis The DS1 WAN card is inserted in the chassis front slots to provide all intelligent processing for accessing the network via T1 or El lines Each card provides eight DS1 span lines for connection to either T1 or El trunks along with the DSP see below module For the Tenor CMS 14 slot the maximum of four DS1 cards are supported per chassis The DSP Digital Signal Processor an interchangeab
190. ys active alarms alarm h Displays alarm history alarm c Clears alarm history For detailed information about this command see Chapter 7 System Alarms Calls The calls command displays the status of active calls To use the calls command type calls followed by one of the valid commands see below You can view calls from the following prompts Master Chassis MC Slot SL Device DV or Digital Interface DI A indicates all Example From any prompt listed above or from the menu level above that option you can list calls as follows calls Lists all calls For example from the monitor Slot SL2 prompt the calls command will list any calls from Slot 2 calls DV Displays calls in all devices under the current option calls Displays all calls Status The status command displays the status of certain options To use the status command go to the desired option and type status with an optional level You can view the status from the following option Master Chassis MC Slot SL Device DV or Digital Interface DI EthernetInterface EI Border Element BE and Gatekeeper GK Valid level entries L1 basic status L2 intermediate status and L3 detailed status Default level number is 1 Example From any prompt listed above type status L1 Displays the status of the selected option according to the level you choose L1 L2 or L3 For example at the monitor Slot SL1 prompt type status L1
191. ystem version 4 0 with TCP IP version 4 0 e Microsoft SNMP Agent SNMP Services e Microsoft Peer Web Services or Internet Information Server IIS version 4 0 e Netscape Navigator web browser version 4 06 or higher or Microsoft Internet Explorer web browser version 4 0 or higher with Java JavaScript options enabled P N 480 0005 00 15 5 3 Chapter 5 Working with SNMP Installation There are two steps you need to accomplish before HP Openview can interact with a Tenor CMS unit as an SNMP agent Download and install HP Openview configuration files specific for Tenor CMS Configure the IP address of the network manager in the Tenor CMS Download and install SNMP Related Files For HP Openview network manager to view and manage the Tenor CMS as an SNMP agent you must first download and install files from the www quintum com web site as follows 1 Start up HP Openview For specific information see the user documentation you received with the soft ware There are two ways to download the applicable files from the www quintum com web site or from the CD delivered with the system To download from the web go to step 2 Otherwise for CD installation go to step 5 From the web site access a web browser i e Microsoft Internet Explorer Netscape and go to the web site www quintum com Download the installquintum zip file to your PC Unzip the installquintum zip file to the HP Openview root directory this is the dire

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