HP 3400 User's Manual
Contents
1. appears accessing the user s guide j rige e f Acrobat Reader is installed To view the user s guide your computer the user s guide is 1 Double click the HP Printer Assistant displayed icon on your computer desktop Use Acrobat 4 0 and later to view the user s guide The hp printer assistant appears Y 2 Click the user s guide button to display the guide s topics Le You can also open the user s guide from the Start menu by clicking Start gt Programs gt Hewlett Packard gt hp deskjet printer gt user s guide e If Acrobat Reader is not installed on your computer it is installed automatically then the user s guide is displayed 4 XbowRG book Page 5 Friday March 1 2002 3 42 PM Macintosh Adobe Acrobat Reader 4 0 or later is required to view the user s guide on Macintosh computers If you do not have Acrobat Reader install it from the printer software CD To open the user s guide 1 Insert the printer software CD into the computer s CD ROM drive The HP Deskjet screen is displayed 2 Select the User s Manuals folder for your language 3 Do one of the following Double click the User s Guide icon if Acrobat Reader is installed on your computer User s Guide Double click the Reader Installer icon if Acrobat Reader is not installed on your computer Reader Installer Adobe Acrobat Reader is installed automatically After it is2. 0 20 606 8751 New Zealand 09 356 6640 Norway 2211 6299 Peru 0800 10111 Philippines 2 867 3551 Poland 22 865 98 00 Puerto Rico 1 877 232 0589 Russia Moscow 095 923 50 01 Chile 800 36 0999 China 010 6564 5959 oe Colombia 9 800 114 726 pana Lt Costa Rica 0 800 011 0524 ve ee comi 39 29 4099 Switzerland 0848 80 11 11 Ecuador Andinatel 1 800 711 2884 Taiwan aes Ecuador Pacifitel 1 800 225528 Thailand 2 6614000 Finland 0203 47 288 Turkey 1216579 7171 France 01 43 62 34 34 United Kingdom 0207 512 5202 Germany 0180 52 58 143 United States 1 208 323 2551 oe Venezuela 0800 47468368 ee eS Vietnam 08 823 4530 Guatemala 1 800 995 5105 Hong Kong 3002 8555 Hungary 01 382 1111 15 en XbowRG book Page 16 Friday March 1 2002 3 42 PM after the free phone support period obtaining a warranty After the free phone support period extension contact your HP dealer or call the support phone number for your country If you would like to extend the warranty region to discover the available support coverage beyond the limited warranty options See support phone numbers period contact your local HP dealer on page 15 If your HP dealer does not offer service contracts call HP directly and ask about obtaining hp repair our HP service agreements If your HP printer needs to be repaired call HP phone support A trained HP support technician will
3. T T reference guide hp deskjet 3300 3400 series b e XbowRG book Page ii Friday March 1 2002 3 42 PM Edition 1 January 2002 notice The information contained in this document is subject to change without notice Hewlett Packard makes no warranty of any kind with regard to this material including but not limited to the implied warranties of merchantability and fitness for a particular purpose Hewlett Packard will not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing performance or use of this material No part of this document may be photocopied reproduced or translated to another language without the prior written consent of HewlettPackard Company terms and conventions The following terms and conventions are used in this reference guide terms The hp deskjet 3300 3400 series printer may be referred to as the HP Deskjet 3300 3400 series printer the HP Deskjet or the HP printer symbols The gt symbol guides you through a series of software steps For example Click Start gt Programs gt Hewlett Packard gt deskjet printer gt release notes to view the release notes cautions A Caution indicates possible damage to the HP printer or to other equipment For example Caution Do not touch the print cartridge ink nozzles or copper contacts Touching these parts will result in clogs ink failure and bad electrical connection
4. installed double click the User Guide icon to display the onscreen user s guide b e XbowRG book Page 6 Friday March 1 2002 3 42 PM power button and light Use the Power button to turn the printer on and off 1 Power button and light power button power light Press the Power button to turn the printer When cancelling a print job from the on or off It may take a few seconds for driver the Power light blinks briefly the printer fo turn on after pressing the When an error occurs the Power light Power button blinks continuously Caution Always use the Power button on the front of the printer to turn the printer on or off Using a power strip surge protector or a wall mounted switch to turn the printer on or off may cause printer failure When the printer functions normally the Power light is on continuously XbowRG book Page 7 Friday March 1 2002 3 42 PM print cartridges using print cartridges The printer uses these print cartridges print selection product cartridge number number black C8727 tri color C8728 2 The black hp 27 print cartridge is included with the hp deskjet 3400 series printer only Purchase the black hp 27 print cartridge separately for the hp deskjet 3300 series printer For more information see these sections in the onscreen user s guide maintaining print cartridges print cart
5. 0 50 to 60 Hz Vac 10 3 Hz 0950 4203 230 Vac 50 Hz 10 3 Hz 19
6. 3 SOWIE UDINE if 22 uk ESPERE NPD HR RE pad ub SO Pet SEBSei 13 Hp suppor BY c dee debe boe doe mk SRD he td 14 COAG 825 APES EES CLE CHER POE 16 obtaining a warranty extension 16 hp printer limited warranty statement 17 printer specmenliDlls CX HERI las aim tu tie our 19 regulatory NONCES Eee 19 iii E ol e a races Page 1 Friday March 1 2002 3 42 PM introducing the hp deskjet 3300 3400 series printer what s in the box Thank you for buying an hp deskjet 3300 3400 series printer Your printer box contains the following items 1 printer 4 printer software CD 2 setup posters 5 black hp 27 print cartridge 3 this reference guide hp deskjet 3400 series printer only 6 tri color hp 28 print cartridge 7 power cord If any of these items is missing from the box talk to your HP dealer or contact the HP Customer Care Center See contacting hp customer care center on page 13 for more information 6 7 9 en XbowRG book Page 2 Friday March 1 2002 3 42 PM connectivity The hp deskjet 3300 3400 series printer offers one option for connectivity USB cable Purchase a Universal Serial Bus USB 2 0 fulLspeed compliant cable Use with Windows 98 Me 2000 XP and Macintosh en XbowRG book Page 3 Friday Marc
7. CONSEQUENTIAL DAMAGES WHETHER BASED ON CONTRACT TORT OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY OF SUCH DAMAGES 18 D local law 1 This Warranty Statement gives the customer specific legal rights The customer may also have other rights which vary from state to state in the United States from province to province in Canada and from country to country elsewhere in the world 2 To the extent that this Warranty Statement is inconsistent with local law this Warranty Statement shall be deemed modified to be consistent with such local law Under such local law certain disclaimers and limitations of this Warranty Statement may not apply to the customer For example some states in the United States as well as some governments outside the United States including provinces in Canada may Preclude the disclaimers and limitations in this Warranty Statement from limiting the statutory rights of a consumer e g the United Kingdom Otherwise restrict the ability of a manufacturer to enforce such disclaimers or limitations or Grant the customer additional warranty rights specify the duration of implied warranties which the manufacturer cannot disclaim or not allow limitations on the duration of implied warranties 3 FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND THE TERMS IN THIS WARRANTY STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY A
8. ND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF HP PRODUCTS TO SUCH CUSTOMERS XbowRG book Page 19 Friday March 1 2002 3 42 PM printer specifications black text print speed 3300 series printers FastDraft Up to 8 pages per minute 3400 series printers FastDraft Up to 10 pages per minute mixed text with color graphics print speed 3300 series printers FastDraft Up to 6 pages per minute 3400 series printers FastDraft Up to 8 pages per minute These are approximate figures The exact speed varies with system configuration software program and document complexity memory 3300 and 3400 series printers 768 KB built in RAM regulatory notices regulatory model identification number For regulatory identification purposes your product is assigned a Regulatory Model Number The Regulatory Model Number for your product is VCVRA 0102 This regulatory number should not be confused with the marketing name e g hp deskjet 3300 3400 or product numbers e 9 C8946 C8947 power consumption 3300 and 3400 series printers 8 watts average non printing 23 watts average when printing power requirements input input voltage frequency 0950 4335 200 to 240 50 to 60 Hz Vac 10 3 Hz 0950 4197 120 Vac 60 Hz 10 3 Hz 0950 4198 230 Vac 50 Hz 10 3 Hz 0950 4199 100 to 24
9. all software 2 Close any virus protection programs or other software programs that are running on the computer 3 To reinstall the printer software insert the CD ROM into the CD ROM drive then follow the onscreen instructions If the software program does not automatically start then see to solve the problem on page 8 en XbowRG book Page 10 Friday March 1 2002 3 42 PM installation troubleshooting continued Windows USB Use the information in this section if you have problems setting up your HP printer If you need help after the printer is set up see the onscreen user s guide in the Printer Assistant See viewing the onscreen user s guide on page 4 for instructions what is the problem The Plug and Play operation will not complete the New Hardware Wizard will not finish possible causes to solve the problem E N The computer cannot find the printer 1 Cancel the New Hardware Wizard driver 2 Remove the printer software CD from the CD ROM drive 3 Disconnect the USB cable from the computer 4 Re insert the printer software CD into the computer s CD ROM drive 5 Follow the onscreen instructions to install the printer software 6 Reconnect the USB cable to the computer when prompted If the installation program does not automatically start then see to solve the problem on page 8 S P 10 9 en XbowRG book Page 11 Frid
10. ay March 1 2002 3 42 PM installation troubleshooting continued Windows USB continued what is the problem When tried installing USB the installation stopped When tried to install again the New Hardware Found Wizard was gone and the USB port was not available possible causes to solve the problem N The operating system Uninstall th int f th Ili jihad iba seb ninstall the reinstall it before it was complete 1 Do one of the following e Insert the CD ROM into the CD ROM drive and select Remove printer software Follow the onscreen instructions Open the Printer Assistant and select Tools and Updates gt uninstall software Select Start gt Programs gt Hewlett Packard gt hp deskjet printer gt uninstall software 2 Close any virus protection programs or other software programs that are running on the computer 3 To reinstall the printer software insert the CD ROM into the CD ROM drive then follow the onscreen instructions If the software program does not automatically start then see to solve the problem on page 8 ka P 11 Ce XbowRG book Page 12 Friday March 1 2002 3 42 PM installation troubleshooting continued Windows USB continued what is the problem When connect a USB cable between the printer and my computer an Unknown Device message appears If you are using Windows 2000 the Unknown De
11. diagnose the problem and coordinate the repair process For a list of HP support phone numbers see support phone numbers on page 15 HP support will direct you to the best solution whether it is an authorized service provider or an HP facility This service is free during your HP printer s limited warranty period After the warranty period you will be quoted a repair cost XbowRG book Page 17 Friday March 1 2002 3 42 PM hp printer limited warranty statement country region software printer North America including Canada 90 days 90 days Asia Pacific 90 days 1 year Europe 90 days 1 year Latin America 3320 90 days 90 days 3420 90 days 1 year 3 If HP receives during the applicable A extent of limited warranty warranty period notice of a defect in any Hewlett Packard HP warrants to the end user customer that the HP products specified above will be free from defects in materials and workmanship for the duration specified above which duration begins on the date of purchase by the customer Customer is responsible for maintaining proof of date of purchase 1 For software products HP s limited warranty applies only to a failure to execute programming instructions HP does not warrant that the operation of any product will be uninterrupted or error free HP s limited warranty covers only those defects which arise as a result of normal use of t
12. ftware compatibility issues Windows notes Click Start gt Programs gt Hewlett Packard gt hp deskjet printer gt release notes 3 en XbowRG book Page 4 Friday March 1 2002 3 42 PM viewing the onscreen user s guide The onscreen user s guide provides instructions for using the HP printer Information is also provided to help you solve printer problems that may occur Windows Adobe Acrobat versions of the user s guide The user s guide is also available in the following languages When you install the printer software the onscreen user s guide is installed automatically Open the user s guide through the HP Printer Assistant a tool Arabic that also provides Creek Support through HP Customer Care Hebrew Center Turkish Printing ideas If you want to view the user s guide in R Shopping links to other HP products one of these languages Tools and updates 1 Double click the hp printer assistant The hp printer assistant icon is displayed icon on your computer desktop on the Windows desktop after you install 4 Click the user s dde bution endis the printer software HP Printer Assistant screen 3 Select user s guide is available in other languages at the bottom of the screen Kd 4 Insert the printer software CD into the Double click the icon to open the hp computer s CD ROM drive printer assistant 5 Select your language from the list that
13. h 1 2002 3 42 PM finding information Several documents are included with the HP printer They provide instructions on how to install the printer software operate the printer and find help for information about platform Begin with the printer software CD to set up the Windows printer and install the printer software The printer software CD provides setup instructions Windows Installation and troubleshooting Windows setup poster Printer software and hardware setup Macintosh Macintosh setup instructions Macintosh setup poster this Printer box contents Windows reference Additional installation troubleshooting Macintosh guide HP Customer Care Center HP printer warranty Printer Onscreen user s guide for using maintaining Windows Assistant and troubleshooting the printer warranty statements environmental statement regulatory notices For access instructions see viewing the onscreen user s guide on page 4 HP Customer Care Center Printing ideas Shopping links to other HP products Tools and updates ae Onscreen Complete product information including Macintosh user s guide Using maintaining and troubleshooting the IN F printer e Warranty statement Environmental statement and regulatory notices For access instructions see viewing the onscreen user s guide on page 4 release Known so
14. he product and do not apply to any Improper or inadequate maintenance or modification Software interfacing media parts supplies not provided or supported by HP or e Operation outside the product s specifications For HP printer products the use of a non HP ink cartridge or a refilled ink cartridge does not affect either the warranty to the customer or any HP support contract with the customer However if printer failure or damage is attributable to the use of a non HP or refilled ink cartridge HP will charge its standard time and materials charges to service the printer for the particular failure or damage software media or ink cartridge covered by HP s warranty HP shall replace the defective product If HP receives notice of a defect in any hardware product covered by HP s warranty during the applicable warranty period HP shall either repair or replace the defective product at HP s option If HP is unable to repair or replace as applicable a defective product covered by HP s warranty HP shall within a reasonable time after being notified of the defect refund the purchase price of the product HP shall have no obligation to repair replace or refund until the customer returns the defective product to HP Any replacement product may be either new or like new provided that it has functionality at least equal to that of the product being replaced HP s limited warranty is
15. ridge recovery replacing print cartridges To replace a print cartridge 1 Press the Power button to turn on the printer then open the top cover The cradle moves to the center of the printer 2 Push down on the print cartridge and slide it out of the print cartridge cradle 3 6 7 Unwrap the replacement print cartridge then pull the tab to remove the plastic tape Caution To prevent clogs ink failure and bad electrical connections do not touch the print cartridge ink nozzles or copper contacts and do not remove the copper strips Slide the print cartridge firmly into the cradle at a slight upward angle until you feel resistance Push the cartridge into the cradle You hear a snap when the print cartridge is correctly positioned Close the top cover Verity that plain paper is loaded in the paper tray then print a calibration page to align the print cartridges For instructions on aligning the print cartridges see calibrating print cartridges in the onscreen user s guide e en XbowRG book Page 8 Friday March 1 2002 3 42 PM Windows what is the problem The installation program will not automatically start when the CD is inserted possible causes Auto run is disabled computer cannot find the autorun exe program on the CD ROM installation troubleshooting Use the information in this section if you have problems se
16. rs in the upper right corner of the Print dialog box Messages displayed at the time the situation occurred Answers to these questions Has this situation happened before Can you re create it Did you add any new hardware or software on your computer around the time this situation began 9 XbowRG book Page 15 Friday March 1 2002 3 42 PM support phone numbers If you need help solving a problem contact HP support using the phone number in the table below For the most up to date list of phone numbers for your country region refer to HP s Website http www hp com cpso support guide psd expectations html country region phone number Africa Middle East 41227807111 country region phone number India 11 682 6035 Indonesia 21 350 3408 Ireland 01 662 5525 Israel 09 830 4848 Italy 02 264 10350 Japan 0570 000511 Korea Seoul 02 3270 0700 Korea outside Seoul 080 999 0700 Malaysia 03 295 2566 Mexico Mexico City Mexico Outside Mexico City 5258 9922 01 800 472 6684 Sao Paulo Brazil outside Greater Sao Paulo Canada Argentina 0810 555 5520 Australia 03 8877 8000 Austria 0660 6386 Belgium Dutch 02 626 8806 Belgium French 02 626 8807 Brazil inside Greater 3747 7799 0 800 157751 905 206 4663 Caribbean 1 800 711 2884 Central America 1 800 711 2884 Netherlands
17. s acknowledgements Microsoft MS DOS and Windows are registered trademarks of Microsoft Corporation Adobe and Acrobat are registered trademarks of Adobe Systems Incorporated Mac Macintosh AppleTalk and Mac OS are trademarks of Apple Computer Inc registered in the U S and other countries Copyright 2002 Hewlett Packard Company XbowRG book Page iii Friday March 1 2002 3 42 PM reference guide hp deskjet 3300 3400 series table of contents introducing the hp deskjet 3300 3400 series printer 1 whats Dee Pe OH SER SS SRI EE 1 CONNCGIVINY sa sco cad kei kac RE ROC ROR RR iteris 2 SUR ae en eee re T 2 finding 223 225244445559 p dad 3 viewing the onscreen user s guide 4 DUDEN Bue em UH Sad E SURE ek Le ee pears 4 PRA CI ER TC Tr 5 power button and light 4sssssisecsrssscssconssasiensende 6 woo MEME TP 6 benda ei i yatta e dud ne Foe er de e dide weed E delP db d 6 print COMMOGGS 424sas as aoa aient in na ee 7 installation troubleshooting 8 ch TER EE PT peas apt 8 Windows A T a 10 contacting hp customer care 13 SUE DIT PIRES ioi d ed Bd 1
18. t Websites If you have access to the Internet you can obtain a wide variety of information about your printer Visit our Website for the latest printer software and support information at www hp com cposupport loc regional html or www hp com go support hp support email One to one email gives direct answers to your questions from an HP support technician Email support is a great way to ask technical questions and obtain answers that are tailored to your specific need Enter your question on a Web form and receive an email reply software updates Use either of the following methods to obtain copies and updates of the printer software Download the printer software from HP s Website Phone the HP Customer Care Center to request a CD containing the software update files See support phone numbers on page 15 for support telephone numbers 7 e XbowRG book Page 14 Friday March 1 2002 3 42 PM hp support by phone HP provides telephone support free of charge during the printer s free phone support period free phone support period The list below shows the free phone support period for your country region Standard phone company charges apply country region phone support North America 90 days Asia Pacific 1 year Europe Middle East See below Africa Latin America 90 days including Mexico Europe Middle East and Africa For phone suppor
19. t in Europe please consult the following Website to check the details and conditions of phone support in your country region http www hp com go support Alternatively you can ask your dealer or call HP at the phone number listed for your country region See support phone numbers on page 15 As a part of our continuing efforts to improve our phone support services we advise you to check our Website on a regular basis for new information regarding service features and delivery before placing a call Before placing a call for help try these other free support options user s guide see viewing the onscreen user s guide on page 4 setup poster HP e support If you cannot solve the problem using these resources call an HP support technician while you are in front of your computer and printer For faster service please be prepared to provide information about the steps you have taken to solve the problem HP needs the following information to assist you The printer s model number located on the label on the front of the printer The printer s serial number located on the bottom of the printer The computer s operating system The version of the printer driver also referred to as the printer software Windows Open Printer Assistant select customer care gt support information gt system information then scroll to printer information Macintosh The version number appea
20. tting up your HP printer If you need help after the printer is set up see the onscreen user s guide in the Printer Assistant See viewing the onscreen user s guide on page 4 of this reference guide for instructions to solve the problem 1 Insert the printer software CD into the computer s CD ROM drive Be careful to position the CD correctly 2 Select Start gt Run then click Browse 3 Browse to the CD ROM icon 4 Click the setup exe file then click Open 5 The setup exe file appears in the Run dialog box Click OK 6 Follow the onscreen instructions to install the printer software 9 XbowRG book Page 9 Friday March 1 2002 3 42 PM installation troubleshooting continued Windows continued what is the problem The printer software did not install correctly possible causes There may be a conflict with a virus protection program or other software programs There may be a conflict with a peripheral device connected to your printer to solve the problem Me Uninstall the printer software then reinstall it 1 Do one of the following Insert the CD ROM into the CD ROM drive and select Remove printer software Follow the onscreen instructions Open the Printer Assistant and select Tools and Updates gt uninstall software e Select Start gt Programs gt Hewlett Packard gt hp deskjet printer gt uninst
21. valid in any country where the covered HP product is distributed by HP except for the Middle East Africa Argentina Brazil Mexico Venezuela and France s Departements D Outre Mer for those excepted areas the warranty is valid only in the country of purchase Contracts for additional warranty services such as on site service may be ovailable from any authorized HP service facility where the product is distributed by HP or by an authorized importer Any applicable print cartridge warranty shall not apply to HP print cartridges that have been refilled remanufactured refurbished misused or tampered with in any way 17 e XbowRG book Page 18 Friday March 1 2002 3 42 PM B limitations of warranty TO THE EXTENT ALLOWED BY LOCAL LAW NEITHER HP NOR ITS THIRD PARTY SUPPLIERS MAKE ANY OTHER WARRANTY OR CONDITION OF ANY KIND WHETHER EXPRESS OR IMPLIED WITH RESPECT TO THE HP PRODUCTS AND SPECIFICALLY DISCLAIM THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE C limitations of liability 1 To the extent allowed by local law the remedies provided in this Warranty Statement are the customer s sole and exclusive remedies 2 TO THE EXTENT ALLOWED BY LOCAL LAW EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THIS WARRANTY STATEMENT IN NO EVENT WILL HP OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR DIRECT INDIRECT SPECIAL INCIDENTAL OR
22. vice message does not mean that 0S YW there is a problem However if you are using Windows 98 Me or XP the Unknown Device message does mean that there is a problem Use the troubleshooting steps below to solve the problem possible causes Static electricity has built up in Disconnect USB cable from the printer the cable between the printer 2 Unplug the printer from its power cord and your computer 3 Wait approximately 30 seconds i oe a defective 4 Plug the power cord into the printer 5 Plug the USB cable into the printer 6 Replace the USB cable if Unknown Device continues to appear in the New Hardware Found dialog box and you are not Windows 2000 XbowRG book Page 13 Friday March 1 2002 3 42 PM contacting hp customer care center HP Customer Care Center provides expert advice on using your HP printer and solving problems with your printer support process The HP support process works most effectively if you look for help in the following order 1 Use the onscreen user s guide See viewing the onscreen user s guide on page 4 2 Access HP e support Check HP s Web support pages for product help Send HP an email 3 Contact HP support by phone For more information see hp support by phone on page 14 Support options and availability vary by product country region and language hp suppor
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