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HP 2500C Series User's Manual

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1. 141 INVM_ERR_NOT_INIT INot used Attempt to read write before init 142 INVM_ERR_ GENERIC INot used Non specific NVM error 143 INVM_ERR_DEVICE_ABSENT INVM errors Reset printer gt Replace logic PCA Requested memory device did not respond 144 INVM_ERR_WRITE INVM errors Reset printer gt Replace logic PCA Protocol error on write operation to NVM 145 INVM_ERR_ READ INVM errors Reset printer gt Replace logic PCA Protocol error on read operation to NVM 146 INVM_ERR_READBACK INVM errors Reset printer gt Replace logic PCA Failed readback verify after write 147 INVM_ERR_ DATA _NOT_VALID INVM errors Reset printer gt Replace logic PCA IDevice works OK 148 INVM_ERR_UNKNOWN_TAG INVM errors Reset printer gt Replace logic PCA Data tag invalid 149 INVM_ERR_UNKNOWN_FORMAT INVM errors Reset printer gt Replace logic PCA Chip functions but has invalid format 151 INVM_ERR_ BAD CHIP_TAG Penhead and cartridge errors Not used Acumen s chip tag unrecognized 152 INVM_ERR_ BAD FAMILY IPenhead and cartridge errors Not used Acumen s family ID unrecognized 153 INVM_ERR_ BAD COLOR Penhead and cartridge errors Not used Acumen s color code did not match device ID 154 INVM_ERR_TSR_VALUE Penhead and cartridge errors Not used Acumen TSR value 0 155 INVM_ERR_DROP_VALUE IPenhead and cartridge errors Not used Acumen drop volume 0 156 INVM_ERR_ BAD _ TOKEN Penh
2. 2 7 A pl aten ranp separator Star wheels There are two rows of star wheels main and secondary The main row contains ten sets of active starwheels each set consists of 2 starwheels and two passive starwheels Active starwheels are preloaded by starwheel springs and are driven by output roller The linear speed of starwheels is 2 greater than that of drive roller thus creating paper stiffness to maintain the critical parameter pps distance Also once the media leaves the outpinch rollers these starwheels become the only driving force to eject the media to the output tray Two passive starwheels not shown in figure are provided to control A A4 media shape such a way that the bow shape created by ramp does not propagate into the print zone There are four sets of secondary starwheels in between the main row starwheels and cockle ribs Locating the outer profile of these starwheels at the tangential line connecting the main row active starwheels and cockle rib tip make sure that media is not lifted above the tangential line and also the media does not touch the chassis once it leaves outpinch roller after printing Functional Overview 6 7 Paper Paths and Components Star wheel Spring It is a coil spring type loaded transversely The objective is that the spring force is high enough to eject all the media supported and is low enough not to produce any star wheel
3. CHECK TOTAL RAM SIZE This item displays the total amount of RAM available in the printer Example TOTAL RAM SIZE 6118K SERVICE ID This item displays the Service Identification Number of the printer This number is used by HP Customer Care Centers for support The format taken is SERVICE ID YYDDD Where YY indicates the last two digits of the year of manufacture and DDD indicates the number of days since the printer was first used by the customer 2 12 Operating Overview Using the Control Panel Self Test Menu Item Explanation The Menu Map shows the layout of the Control Panel menu items PRINT MENU MAP PRINT PS FONT LIST The PS Font List shows all the PS fonts currently available to the printer This option is activated only if PS Personality module has been installed PRINT DIAGNOSTIC PAGE The Diagnostic Page shows general printer information and current network parameters See Diagnostic Page Chapter 2 PRINT EXT DIAGNOSTIC PAGE The Extended Diagnostic Page shows printer information which is used for troubleshooting See Extended Diagnostic Page Chapter 2 Operating Overview 2 13 Using the Contr Print Quality Menu PRINT QUALITY NORMAL ol Panel NORMAL ECONOFAST BEST Explanation NORMAL Normal mode delivers high quality output and is the recommended setting for speed and quality Normal mode is the defaul
4. C2684 60275 Product Information 1 35 Warranty and Support The warranty for HP 2500C Series Printers varies depending on the product the date and the country of purchase For products returned under warranty Hewlett Packard may Provide on site repair Replace the product with a remanufactured unit Replace the product with a product of equal or greater functionality or Refund the purchased price 1 36 Product Information Warranty and Support Hewlett Packard Limited Warranty Statement HP Product Duration of Limited Warranty Software Print Cartridges Printer Printheads Extent of Limited Warranty 1 Hewlett Packard HP warrants to the end user customer that HP products will be free from defects in materials and workmanship for a specified time after the date of purchase by the customer The duration of this limited warranty is stated above Certain additional conditions and limitations of HP s warranty are stated in the user s guide Those conditions and limitations include a For software products the warranty applies only to the media upon which the product is recorded and b HP does not warrant the operation of any product to be uninterrupted or error free HP s limited warranty covers only those defects which arise as a result of normal use of the product and do not apply to any a Improper or inadequate maintenance b Software or interfacing not supplied b
5. Removal and Replacement of Parts without Calibration 7 45 Replacement of Parts Installing the Rubber Foot Step 1 Align the screw hole of the new rubber foot to that of the printer Step 2 Replace the screw Make sure the rubber foot is secured properly 7 46 Removal and Replacement of Parts without Calibration Replacement of Parts Replacement of Absorbers You will be removing the absorbers from the printer and installing new absorbers Removing the Absorbers Step 1 Step 2 Step 3 Step 4 Step 5 Remove the Ink Supply Station refer to procedures in Removing the Ink Supply Station from Replace of Ink Supply Station Slide the ink carriage mechanism along the carriage rod to the left under the top cover This will expose three screws previously concealed under the ink carriage mechanism that secure the service station Unscrew the three screws in the order shown on the chassis Remove the service station by sliding it out Be careful of connecting cables when removing the service station Disconnect the service station connector Removal and Replacement of Parts without Calibration 7 47 Step 6 Remove the absorbers 7 48 Removal and Replacement of Parts without Calibration Replacement of Parts Installing the Absorber Step 1 Replace the absorbers into position Step 2 Gently slide the new service station into the printer until the screw holes are aligned Step 3
6. Press to set the printer online CANCELING JOB The printer is canceling current print job COLOR INK OUT REPLACE CART One of the ink cartridges Black Cyan Magenta or Yellow is out of ink Replace the appropriate cartridge COLOR CART FAULTY REPLACE One of the ink cartridges Black Cyan Magenta or Yellow is faulty Replace the appropriate cartridge COLOR CART MISSING INSERT One of the ink cartridges Black Cyan Magenta or Yellow is missing Insert the appropriate cartridge COLOR PRNT HD FAULTY REPLACE One of the printheads Black Cyan Magenta or Yellow is faulty Replace the appropriate printhead COLOR PRNT HD MISSING INSERT One of the printheads Black Cyan Magenta or Yellow is missing Insert the appropriate printhead PRNT HD ACCESS COVER OPEN The Printhead Access Cover is open Close the cover to resume printing TOP COVER OPEN The Top Cover is open Close the cover and press to resume printing PAPER JAM OPEN There is paper jammed in the printer Open the Top Cover to remove paper When TOP COVER finished close the Top Cover and press D to resume printing CARRIAGE JAM The Carriage is jammed Open the Top Cover to clear obstruction OPEN TOP COVER When finished close the Top Cover and press Q to resume printing CARRIAGE JAM The Carriage is jammed Open the Printhead Access Cover to remove
7. Replace the two screws at the top of the panel Reinstall the LCD cover by fitting in the hinges at the back first before pushing it down from the right first then the left Make sure the cover snaps into place Close the top cover of the printer Reinstall the output tray Tray 1 into place Step 10 Cover the service station with the side cover Make sure it is fitted in properly Step 11 Replace the two screws for the service station side cover Step 12 Close the rear access door Step 13 Reinstall the printhead access door by fitting in the tabs on the left of it to the top cover and unfold downwards Flip the ink cartridge down Step 14 Plug in the power cord and turn on the printer Removal and Replacement of Parts without Calibration 7 19 Replacement of Parts Replacement of Power Supply You will be removing the power supply from the printer and installing a new power supply Removing the Power Supply Step 1 Follow Steps 1 9 of Removing the Power Knob from Replacement of Power Knob Step 2 Locate the side of the power supply and unscrew five screws one of which is attached to the ESD strap Set the screws aside Step 3 Lift up the cover of the power supply Be careful of the ESD clip Step 4 Slide the power supply out Be careful of any cable or wire Step 5 Disconnect the power supply connector 7 20 Removal and Replacement of Parts without Calibration Replacement of Parts Inst
8. 1 22 Product Information Specifications Paper Handling Media Type Capacity Pages Tray 1 Input Output Tray Sheets 10 Cards 4 Tray 2 Upper Tray Sheets 150 Cards 60 Tray 2 Upper Tray Sheets 250 Rear Manual Feed All media sizes from 4x6 inches 101 6x152 4mm 1 to 13x19 inches 330 2x482 6mm and maximum thickness of 0 3mm 0 012 inches Output Tray Sheets face up 150 1 There is a sensor mounted on the bypass paper feed to indicate whether it is in use Product Information 1 23 Specifications Printable Area a Printable area eee 7 TT 4 Portrait Printable area orientation i Landscape orientation ae er The table as follows will show the minimum margin of each media type portrait orientation for the HP 2500C Series Printer Please note that the printable area is smaller than that of HP LaserJets However in the HP2500C CM printer driver software there is a new utility that can automatically adjust the margins of LaserJet formatted documents so that they can be printed without the loss of any formatting 1 24 Product Information Specifications Media Margins in portrait orientation Media Type Margins Right Top Bottom Comments US Letter 8 5 x 11 in 215 9 x 279 4 mm 0 25 in 6 4 mm 0 12 in 3 0 mm 0 50 in 12 7 mm Tabloid Ledger 11 x 17 in 279 4 x 4
9. C2684 60239 Cover Front Service C2684 60240 Assembly Main Door Access Service C2684 60243 ESD Clip Left Service C2684 60244 ESD Clip Right Service C2684 60245 PCA Linefeed Service C2684 60247 Assembly Harness Cover Service C2684 60248 Holder Ferrite Harness Service C2684 60254 Holder Ferrite Service C2684 60255 Holder Flex Service C2684 60261 Assembly Starwheel Main 1 Service C2684 60262 Assembly Starwheel Main 2 Service C2684 60263 Assembly Starwheel Main 3 Service C2684 60264 Assembly Starwheel Secondary Service C2684 60266 Assembly Keypanel Cover Service C2684 60267 Assembly Removable Trough Sensor Service C2684 60268 Swivel PCA Actuator Sensor Service C2684 60273 Service Station Service C2684 60274 Plate Media 2 Service C2684 60275 Foot Service C2684 60276 Hanger RIDS Service C2684 60277 Assembly Ink Supply Station Service C2684 60278 Assembly DC Motor Carriage Service Parts Leveraged from HP2000C C4530A HP Part Number C4530 40290 Description Encoder Snubber NINN RETR RININI RL RET RE RI REMI IM INMIN IVI NREL ININ Remarks C4530 00113 Spring Carriage Z Bias C4530 60130 Assembly Sensor Carriage Access Door C4530 40260 Housing Carriage Access Door Sensor C4530 40261 Trigger Carriage Housing C4530 600
10. C4297A Supplies and Accessories Other Accessories HP 64MB 2x32MB 60ns EDO SIMM D4543A HP 32MB 2x16MB 60ns EDO SIMM D3648B HP 16MB 2x8MB 60ns EDO SIMM D3647B HP 2500C Postscript 3 Upgrade Kit Customer Replaceable Parts C3289A agree to replace the parts themselves capabilities to replace these two modules The following parts are customer replaceable parts Replacing these parts require no technical expertise These parts can be sent directly to the customer by the Customer Care Centers after qualification This process is based on the premise that customers The exceptions to this process are the PCA Logic and Service Station These two parts require some technical capability and will only be sent to customers that have the PCA Logic C2684 60200 Name Plate HP 2500C C2684 60203 Cover Main PCA C2684 60206 Side Cover Service Station C2684 60210 Assembly Secondary Access Door C2684 60212 Assembly Output Tray C2684 60214 Removable Trough C2684 60215 Assembly Dual Bin Tray C2684 60224 Adjuster Width Dual Bin C2684 60225 Adjuster Length Dual Bin C2684 60226 Media Plate C2684 60227 Adjuster Length I O C2684 60232 Adjuster Width I O C2684 60233 Tray Cover C2684 60108 Cover Front C2684 60239 Service Station C2684 60273 Plate Media 2 C2684 60274 Foot
11. Cable Specifications 1284 B Connector Pin Assignments The pin numbers and their assigned signal names for the 1284 B connectors are given below The abbreviations used in the Source column H host P printer Bi Di bi directional SOURCE COMPATIBLE 1 H nStrobe HostClk HostClk HostClk nWrite 2 Bi Di Data 1 Least Significant Bit AD1 3 Bi Di Data 2 AD2 4 Bi Di Data 3 AD3 5 Bi Di Data 4 AD4 6 Bi Di Data 5 AD5 7 Bi Di Data 6 AD6 8 Bi Di Data 7 AD7 9 Bi Di Data 8 Most Significant Bit AD8 10 P nAck PtrClk PtrClk PeriphClk Intr 11 P Busy PtrBusy PtrBusy PeriphAck nWait 12 P PError AckDataReq AckDataReq nAckReverse User Defined 1 13 P Select Xflag Xflag Xflag User Defined 3 14 H nAutoFd HostBusy HostBusy HostAck nDSirb 15 Not Defined 16 Logic Gnd 17 Chassis Gnd 18 P Peripheral Logic High 19 Signal Ground nStrobe 20 Signal Ground Data 1 21 Signal Ground Data 2 22 Signal Ground Data 3 23 Signal Ground Data 4 24 Signal Ground Data 5 25 Signal Ground Data 6 26 Signal Ground Data 7 27 Signal Ground Data 8 28 Signal Ground PError Select nAck 29 Signal Ground Busy nFault 1 8 Product Information 30 Signal Ground nAutoFd nSelectin ninit 31 H ninit ninit ninit nReverseRequest ninit 32 P nFault nDataAvail nDataAvail nPeriphRequest User Defined 2 33 No
12. Dual Bin Motor mm ee ee ee ee ee a a e s 4 on Carriage Motor Motor Output Ramp Motor Functional Overview 6 25 Firmware Firmware is the collective medium comprising of the computer the printer mechanism and the key panel that enables all three components to communicate and interact The printer by itself does not independent capability to process printing data such as print mode and byte stream obtaining this data from the software driven printer driver The printer is thus dependent on the host for the processing and sending of job data The HP 2500C however supports full duplex bi directional printing and is able to give extensive feedback on print status to the host computer This is an overview of the firmware summarizing the flow of data Host Computer Door Buttons Mechanism LEDs Pens Driver firmware data flow diagram The firmware operates on three layers the physical layer the data link layer and the application layer 6 26 Functional Overview Firmware Physical Layer On the physical layer the firmware performs the following functions It supports IEEE 1284 bi directional compatibility in Forward mode It is able to return extended status reports to the host computer in Nibble mode It identifies the Device ID It negotiates between various modes Data Link Layer On the data link layer the firmware will perform Support channeling
13. IZ gt HP Part Number C2684 60200 Description PCA Logic Service Remarks 1 2 C2684 60201 Assembly Mechanism Service 2 3 C2684 60202 Assembly RIDS Service 2 4 C2684 60203 Name Plate Service 1 5 C2684 60204 Assembly Power Supply Service 2 6 C2684 60205 Assembly Swivel PCA Service 2 7 C2684 60206 Cover Main PCA Service 1 8 C2684 60207 Assembly Aerosol Management System Service 2 9 C2684 60208 Strip Encoder Service 2 10 C2684 60209 Side Cover IDS IDS Cover Service Station Service 1 11 C2684 60210 Side Cover Service Station Service 1 12 C2684 60211 Main Case Service 2 13 C2684 60212 Assembly Secondary Access Door 1 14 C2684 60213 Lower Main Case Service 2 15 C2684 60214 Assembly Output Tray Service 1 16 C2684 60215 Removable Trough Service 1 17 C2684 60216 Assembly Knob Service 2 23 C2684 60222 Assembly Power Button Service 2 24 C2684 60223 Ground Plate Service 2 25 C2684 60224 Assembly Dual Bin Tray Service 1 26 C2684 60225 Adjuster Width Dual Bin Service 1 27 C2684 60226 Adjuster Length Dual Bin Service 1 28 C2684 60227 Media Plate Service 1 33 C2684 60232 Adjuster Length I O Service 1 34 C2684 60233 Adjuster Width I O Service 1 35 C2684 60234 Endcap Left Service 1 Parts and Numbers 9 1 C2684 60235 Endcap Right Service C2684 60280 Tray Cover Service C2684 60237 Keypanel Service C2684 60238 LCD Service
14. RJ 45 10 Base T LocalTalk System 7 J2555B Token Ring DB9 RJ 45 300X Print Server 1 32 Product Information J3263A Ethernet RJ 45 10 100 base TX Parallel Port Supplies and Accessories Print Cartridge 10 Cyan Ink Cartridge C4841A 10 Magenta Ink Cartridge C4842A 10 Yellow Ink Cartridge C4843A 10 Hi Capacity Black Ink Cartridge C4844A 10 Cyan Pen C4801A 10 Magenta Pen C4802A 10 Yellow Pen C4803A 10 Black Pen C4800A The HP 2500C CM Printers are shipped with a Low Capacity Black Ink Cartridge C4840A Product Information 1 33 Supplies and Accessories Media HP Bright White Paper 500 A size C1824A HP Bright White Paper 500 A4 size C1825A HP Bright White Paper 200 11x17 size C1857A HP Bright White Paper 200 A3 size C1858A HP Premium InkJet Coated Paper 200 A 51634Y HP Premium InkJet Coated Paper 200 A4 51634Z HP Premium InkJet Coated Paper 100 11x17 C1855A HP Premium InkJet Coated Paper 100 A3 C1856A HP Premium InkJet Heavyweight Paper 100 A C1852A HP Premium InkJet Heavyweight Paper 100 A4 C1853A HP Premium Photo Paper 20 11x17 C6058A HP Premium Photo Paper 20 A3 C6059A HP Premium Photo Paper 15 A C6039A HP Premium Photo Paper 15 A4 European C6040A HP Premium Photo Paper 15 A
15. Step 4 Replace the remaining components for the Power Knob refer to Steps 3 14 of Installing the Power Knob from Replacement of Power Knob 7 28 Removal and Replacement of Parts without Calibration Replacement of Parts Replacement of Paper Knob You will be removing the paper knob from the printer and installing a new paper knob Removing the Paper Knob Step 1 Remove the Main Case refer to the procedures in Removing the Main Case from Replacement of Main Case Step 2 Locate and unscrew the screw securing the paper knob Set it aside Step 3 Remove the paper knob Removal and Replacement of Parts without Calibration 7 29 Replacement of Parts Installing the Paper Knob Step 1 Put in the paper knob and replace the screw Step 2 Replace the remaining components for the Main Case refer to the procedures in Installing the Main Case from Replacement of Main Case 7 30 Removal and Replacement of Parts without Calibration Replacement of Parts Replacement of Fan You will be removing the fan case from the printer and installing a new fan Removing the Fan Step 1 Remove the Main Case refer to the procedures in Removing the Main Case from Replacement of Main Case Step 2 Disconnect the connector of the fan to the motor as well as the connector of the main access door sensor Step 3 Remove the fan by unlatching the catch securing the fan and sliding it out Be careful of wires and connector
16. Replace the service station connector Ensure that it is properly plugged in Step 4 Replace the three screws at the top of the service station in order that is replace number one followed by two and then three Step 5 Replace the remaining components for the Ink Supply Station refer to the procedures in Installing the Ink Supply Station from Replacement of Ink Supply Station Removal and Replacement of Parts without Calibration 7 47 7 48 Removal and Replacement of Parts without Calibration Chapter 8 Troubleshooting Troubleshooting Concepts If there is a problem with the printer there are several steps that can be taken to trace and resolve the problem If you get a message on the computer screen follow the on screen instructions If you did not receive an error message but suspect that something may be wrong with the printer you can check the HP Toolbox by clicking on the Troubleshooting tab then select the appropriate section and perform any printer diagnostics as required If the printer is not printing examine the following for signs of abnormal operation key panel LEDs printer operation assembly operation For each symptom there may be more than one solution possible Using your own experience and the information provided in this chapter you should be able to trace the problem to its source and carry out the appropriate repairs The design of the printer which allows you to replace and test one comp
17. TRNSPRNCY IRON HP Premium Operating Overview 2 9 2 10 Operating Overview Transparency Film or HP Iron on T Shirt Transfer RAPID TRNSPRNCY HP Premium Inkjet Rapid Dry Transparencies Note It is not advisable to load the following combination of paper types in Tray 2 and Tray 3 at the same time HP Premium Inkjet Paper and HP Premium Inkjet Heavyweight Paper HP Premium Transparency Film and HP Iron on T Shirt Transfer Using the Control Panel Diagnostics Menu Item Explanation ALIGN PRNT HDS This item aligns the printheads to ensure printout of the best possible print quality CLEAN PRNT HD LEVEL 1 This item cleans the printheads Level 1 is the basic level and should be performed first This option will cause the printer to perform a dry wipe and spitting CLEAN PRNT HD LEVEL 2 This item cleans the printheads Level 2 is more thorough than Level 1 but it should be performed only when Level 1 cleaning does not solve the print quality problem This option will cause the printer to perform a wet wipe followed by a dry wipe and spitting CLEAN PRNT HD LEVEL 3 This item cleans the printheads Level 3 is most thorough but it should be performed only when Levels 1 and 2 cleaning do not solve the print quality problem as it uses the most ink This option will cause the printer to perform 3 wet wipes followed by dry wipes and spitting The maximum amount of ink used is less than
18. 0 1 cc PERFORM TRAY 2 PAPER PATH TEST This item performs a paper path test on Tray 2 When this is selected the printer will pick paper from Tray 2 until all the paper has been ejected PERFORM TRAY 3 PAPER PATH TEST This item performs a paper path test on Tray 3 When this is selected the printer will pick paper from Tray 3 until all the paper has been ejected PERFORM TRAY 1 PAPER PATH TEST This item performs a paper path test on Tray 1 When this is selected the printer will pick paper from Tray 1 until all the paper has been ejected 1 The PRNT HD NOT ALIGNED message will appear if the Secondary Access Door has been opened even though the print heads have not been changed Operating Overview 2 11 Using the Control Panel Information Menu Item Explanation CHECK INK LEVEL This item displays the amount of ink remaining in each ink cartridge The following screen appears on the LCD B C M and Y represent the black cyan magenta and yellow cartridges respectively The corresponding percentage under each letter indicates the amount of ink left from 0 to 99 BASE FW VER This item displays the firmware version of the printer Example VERSION 5 10 PS FW VER This item displays the PostScript firmware version of the printer Example FIRMWARE VERSION 5 10 MIO FW VER This item displays the MIO print server firmware version Example MIO VERSION 3 10
19. 10 mins Information section of of the printer the Training Video Benefits of MIDS Differences between HP 2500C and HP2500CM printer 2 Read Chapter 1 of the Benefits and Service and Support specifications of the Manual Printheads Reliability Specifications of the printer Supported Media Product Structure Location of serial number User Information Objective To know the following how to operate the printer the different diagnostic pages that can be used for troubleshooting recoverable and non recoverable error codes Things to Do Read Chapter 2 of the Service and Support Manual Things to Pay Attention To Usage and different elements of the Control Panel Different Control Panel Menus and Menu Items How to use the Diagnostic Menu The Diagnostic Pages The list of recoverable and non recoverable errors Duration Watch the User Information section of the Training Video Installing Ink Cartridges Printheads Loading Paper Clearing Paper Jam Approx 20 mins Read Chapter 3 of the Service and Support Manual Loading Paper and Paper Behavior Read Chapter 4 of the Service and Support Manual This chapter is for your information only Technical and Troubleshooting Information Objective To know the following Print Cartridge Safety functional overview of the printer bas
20. 27 0 kg 59 52 Ib with printheads and ink cartridges Reliability amp Estimated Usage Up to 12 000 pages month System Requirements Minimum Windows 3 1x 486DX 66 8Mb RAM Windows 95 98 486DX 100 8Mb RAM Windows NT 4 0 486DX 100 16Mb RAM Macintosh System 7 5 3 68040 8Mb RAM Recommended Windows 3 1x Pentium 150 166 16Mb RAM Windows 95 98 Pentium 150 166 16Mb RAM Windows NT 4 0 Pentium 150 166 32 Mb RAM Macintosh System 8 or later Power PC 16 Mb 50 Mb Free HardDisk space for 11 x 17 or A3 size printing Graphics intensive files may require more disk space Warranty 1 year on site warranty Product Certifications Safety Certifications CCIB China CSA Canada PSB Singapore UL USA NOMi Mexico TUV GS Germany SABS South Africa JUN Korea EMI Certifications FCC Part 15B Class B when used with a Class B computing device USA FCC Part 15B Class A when connected to Local Area Network LAN Devices CTICK Australia amp New Zealand VCCI Japan CE European Union B mark Poland Gost Russia BCIQ Taiwan RRL Korea Brands and product names listed are trademarks or registered trademarks of their respective companies Information in this document is subject to change without notice for more information or the latest updates please go to the HP2500C CM s web site located at http www hp com go hp2500 Product Information 1 7 Specifications
21. 6 Custom 3 94 to 13 00 x 5 83 to 19 00 100 to 330 x 148 to 482 For the printable regions of landscape orientation just reverse the matrix on the table above For example the matrix for US Letter size in portrait is 8 5 x 11 inches so in landscape the matrix is 11 x 8 5 inches 1 26 Product Information Specifications Hewlett Packard Ink Cartridge Specifications Type Plain paper drop on demand thermal inkjet printing Printhead Nozzles 304 black 912 color 304 per color printhead Black Resolution Up to 600x600 dpi Color Resolution PhotoREt II for photo quality Ink Drop Volume 35ng black 8ng color drop volume for high resolution printing Print Speed Black Black Text Letter A4 11x17 A3 Econofast Mode 9 ppm 5 ppm Normal Mode 7 ppm 3 ppm Best Mode 7 ppm 3 ppm Print Speed Color Color Highlights Econofast Mode Normal Mode Best Mode Mixed Text amp Graphics Econofast Mode Normal Mode Best Mode Full Page Color Highlights Econofast Mode Normal Mode Best Mode Letter A4 9 ppm 6 ppm 5 ppm Letter A4 7 ppm 3 5 ppm 1 2 ppm Letter A4 3 5 ppm 1 8 ppm 0 4 ppm 11x17 A3 5 ppm 3 ppm 2 ppm 11x17 A3 4 ppm 2 ppm 0 5 ppm 11x17 A3 1 ppm 0 8 ppm 0 2 ppm Approximate figures The exact speed is dependent on the system configuration software program and document complexity Product Informat
22. 60 Tray 3 Lower Tray Sheets up to 250 All input paths handle standard media sizes as listed below up to 13 in x19 in Supper A3 Additionally Tray 1 and the rear manual feed support all media sizes as small as 4 in x6 in 101 6mmx152 4mm Built in media size sensors prevents printing on the wrong size of media Product Information 1 5 Paper Size Handling Minimum Width 76 2 mm 4in x 127 0 mm 6 in Maximum Width 330 2 mm 13in x 482 6 mm 19 in Maximum Print Width 320 mm 12 61 in x 470 mm 18 49 in on 13 in x 19 in media Recommended Media Weight All input paths handle the following paper weights with the rear straight through paper path handling up to 0 3 mm thickness of paper Paper Labels 60 to 135 g m 16 to 36 lb Bond Cards 110 to 200 g m 110 Ib Index Straight through path up to 0 3 mm thickness 0 012 in or approx 200 g m 110 Ib Index Smart Software Features Built in printer driver features HP ZoomSmart scaling technology Billboard Handout N up printing Mirror Watermark Print Preview Quick Sets LaserJet Margin Emulation Media Size Type Paper Super B 13 x 19 in U S Tabloid 11 x 17 in U S Legal 8 5 x 14 in U S Letter 8 5 x 11 in European A3 297 x 420 mm European A4 210 x 297 mm European B4 257 x 364 mm Transparencies U S Letter 8 5 x 11 in European A4 210 x 297mm Cards U S Index card 4 x 6 in Index card 5 x
23. A o M RAMP CURVED To effectively hold the B size media for a longer distance the ramp at the second position Ramp2 is curved in such a way that A size media holding is not affected but at the same time B size media will rest directly on Ramp1 and Ramp3 to create an effective bow shape Functional Overview 6 9 Paper Paths and Components Ramp Drive Ramps are driven by Stepper motor Bi polar through gear train Each ramp has rack tooth profile and individual pinion fitted in a shaft engages with rack tooth The ramps can be moved in both directions extended and withdrawn Ramps are stopped in both directions mechanically by Platen surfaces In the forward direction ramps are stopped by stopper snapped to it hitting the Platen surface In the reverse direction projection in the ramp hits the Platen surface In reverse direction projection in the ramp hits the Platen surface Cut put rol er Pl aten St opper on platen il Ranp stopper on platen Cear ranp Ramp slipping mechanism Slipping arrangement is provided for the ramps During Printer initialization as well as during resetting after Elec Power disruption we need to bring the ramps back to their home position withdrawn condition as we will not know their current position To achieve this ramps have to be overrun but at the same time the drive to the ramps should be cut off once they have reached their home position Axiall
24. Calibration 7 3 Replacement of Parts Replacement of PCA You will be removing the PCA from the printer and installing a new PCA Removing the PCA Step 1 Step 2 Step 3 Step 4 Step 5 7 4 Removal and Replacement of Parts without Calibration Lift the two latches on both the right top and left top corners of the rear access door to unlatch it If you have any peripheral accessory e g MIO network card remove it by loosening the two screws on the card and slide it out from the right side of the rear access door Set the card aside Unscrew the four screws on the metal PCA cover and set them aside Remove the PCA cover Unplug all connectors two in black and two in grey and the power connector blue from the main PCA Carefully remove the two flex cables from the main PCA by lifting the black plastic fastener at both ends and sliding the flex out Step 6 Remove all the seven screws securing the PCA to the chassis Step 7 Check that the clips on the parallel port cable plug do not impede the PCA removal position them to stand straight out from the plug Make sure that all cables and connectors are moved out of the way Remove the PCA Removal and Replacement of Parts without Calibration 7 5 Replacement of Parts Installing the PCA Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Attach the new PCA board ensuring that the clips on the parallel port cable plug an
25. HEDS 9730 series incremental encoder module With this combination the smallest linefeed increment of 1 2400 inch will be possible Due to torque and throughput consideration a gear ratio of 15 1 is used This is achieved in two stages of 3 75 and 4 Spur gears with AGMA quality standard 10 were selected to ensure good accuracy and to help minimize servo control problems Also pressure angle of 14 5 was used to reduce transmission noise Functional Overview 6 17 Paper Paths and Components Swivel PCA Description The intend to have a swivel PCA is to allow the trough of the printer to be removed in the event of paper jammed in the paper path of the printer which the user are not able to clear it from the front of the printer This design will clear the back of the printer for the user to removed any media that are jammed inside the printer For details on removable trough refer to Replacement of Paper Trough Chapter 9 The PCA will always be in the upright position as shown in figure A When there is a paper jam and need to remove the media from the back of the printer then the user will need to unlock the locking lever and lower the PCA The PCA will swing down 90 and lie flat as shown in figure B LOCKING BRACKET PCA MODULE CARRIAGE CHASSIS bhg LA bogh L O C o olJ o PRINTER RIGHT SUPPORT PCA
26. Laces stated nno totes eaten Gekeees 2 15 VO MOI soies inneu ee eat aaora seeds Ea EEEE teens 2 16 Resets Men isre terroren oeeie eseria rena esati aroei 2 17 Configuration Men sesreie atau a ior i 2 17 MIO INSTAL rea A A aR 2 18 Aligning PRIMES AGS asiocseca ses vased qasaccta hadaacdeananaea iemiadeduseaactaeataeeds 2 19 Printhead Diagnostic Process eessceeessneeeeeeesneeeeeeeeaeeeeeee 2 20 Eror COE soit a sess A say eansousesedoen A A RE 2 21 Recoyerable Error CodeS orei aere e 2 21 Unrecoverable CodeS iiinis 2 23 Printer Diagnostic Pages sccsccit sn sisses denaesia iad detached apved ed oeactia th toedess 2 33 Diagnostic Page sishiasiin nine ttt A S 2 33 Extended Diagnostic Page o 4 5 aes dao sor Sees ass hapeeece aaah aes 2 35 Chapter 3 Loading Paper and Paper Behavior Loading the Trays eeoa she at bation iG i a a aS 3 1 Loading Commonly Used Media in Tray 2 eeeeceeerereesrreesere 3 2 Loading Commonly Used Media in Tray 3 oeren 3 4 Loading Paper in Tray 1 eeeeeeesseseseeessssrersssererssserersssrrerrssrreesssreess 3 6 Loading Paper through the Rear Manual Feed eee eeeeeeeeeee 3 7 Paper Be ayiar snene e tad ears E aaea e a aaen aE 3 8 Print Job Selected Tr y 2 4 5 inaasta ia teaartenie paR RRR 3 8 Print J b Selected Tray 3i e a oaeee ss 3 8 Print Job Selected Autoselect gesis0 t oscblenes la tersishlaed uel specblatetees 3 9 Print Job Selected Manual Feed 0 eee eeeeeeessneeeeeesnneeeeesena
27. MODULE DUAL BIN STRITCTIIRE Figure A Figure B 6 18 Functional Overview Paper Paths and Components Modular PCA The PCA is mounted on a metal ground plate and is cased up with plastic case as shown in figure C This allowed it to ship separately from the printer itself and assemble at the DC By doing this the printer can be configured differently to suit the market demand by connecting the printer with different type of PCA module The overall size of this module is 185mm x 470mm x 95mm Brackets are provided on the printer to mount the PCA module The module is fastened to the bracket with 4xM3 screws as shown in figure D Figure C Functional Overview 6 19 Paper Paths and Components DITAT RIN Figure D 6 20 Functional Overview Paper Paths and Components Dual Bin Pick And Feed Mechanism Pick And Feed Schematic INPINCH ROLLER GRAVITATIONAL COF 1 6 BET ROLLER FORSE AND PAPER SEPARATION COF 0 6 SURFACE BET SEP PAD AND PAPER Figure E The Dual Bin Pick And Feed The pick roller is mounted to a pivot arm such that when the paper tray is pushed into its position the pick roller and the pivot arm will fall on the paper surface as shown in Fi
28. Panel Layout The Control Panel on the front of the printer consists of six buttons on the panel two LEDs and a LCD multi function display panel tem alue Select Buttons Menu Button LCD Display LED Green Red Cancel Job Button OnOff line Button Operating Overview 2 1 Using the Control Panel The functions of each of the buttons are as follows Control Panel Key Function Puts the printer either online or offline Allows the printer to resume printing after going offline Also clears most printer messages and puts the printer online Allows the printer to continue printing after a non critical warning message such as UNEXPECTED PAPER SIZE or TRAY x LOAD TYPE SIZE Exits the control panel menus To save the control panel selection press the Select button first Displays unrecoverable error codes Cancel Job Press this only once to cancel the print job that the printer is processing The duration required to cancel the job will depend on the size of the print job Pressing the Cancel Job button repeatedly will not cancel the next job on the print queue Press this to cycle through the control panel menus To print a menu map from the control panel 1 Press Menu until SELF TEST MENU appears 2 Press Item until PRINT MENU MAP appears 3 Press Select to print the menu map For more information on each menu item see Control Panel Menus Chapter 2 Item Press this to cycle through sel
29. Rock di sengaged Arm Rocker di sengaged posn St opper Left support Functional Overview 6 11 Paper Paths and Components Output Transmission Number Of Teeth Function S No Gear Name Line feed Gear Drive roller Transmission Gear 1 LF 6 20 Output Transmission Diameter of drive roller 38 808 mm Diameter of output roller 19 8300mm Gear ratio of Gear OP3 LF Motor Pinion 40 16 81 27 7 5 Gear ratio of Gear Drive roller LF Motor Pinion 60 16 80 20 15 Gear ratio of Line feed Output wrt LF motor 15 7 5 Linear velocity of output roller Linear velocity of drive roller 15 7 5 19 8 38 808 1 02 Hence the linear velocity of output roller is 2 faster than drive roller 6 12 Functional Overview Paper Paths and Components Bypass Paper Feed Output tray assembly together with separator offers bypass paper feed path The media entering from the out tray member is further guided by separator The entry angle with respect to pickup roller outer profile is 2 2 degrees pl aten bypass oops sensor O oops sensor actuator 2 18 en r l separator pi ckup roll er output tray menber Oops sensor to detect the bypass entry is mounted at 45 degree with respect to paper path The actuator lever is designed to rotate about 21 9 degrees for
30. Series Printers which you can use to troubleshoot the printer Diagnostic Test Page Extended Diagnostic Test Page More details on these two test pages can be found in Diagnostic Page Chapter 2 and Extended Diagnostic Page Chapter 2 You will also need to provide the additional tools to perform troubleshooting multimeter cotton swabs rigid paper card stock clean and soft cloth tweezers a TORX screwdriver with either a T 10 or a T 20 screw bit As you may be handling delicate electronic components in the printer it is also strongly recommended that you use an ESD heel or wrist straps to dissipate body static electricity which may damage PCAs inside the printer 8 14 Troubleshooting Chapter 9 Parts and Diagrams The parts and diagrams for HP2500C Professional Series printer are categorized according to the replacement level of the parts Parts orderable for ASP and Self Maintainers 1 and 2 HP Internal parts 3 calibration required Note A special calibration tool is required for HP Serviceable parts This tool is not available The table below lists the replaceable parts of the printer The Remarks column indicates the replacement level category To view a diagram of a part locate it on the diagram using the No as a reference Note The parts indicated with are composite parts and contain several service assemblies They are not shown in the drawings separately Parts List
31. and Type in Tray 1 After the user presses the button the printer will load from Tray 1 Ph k Print Job selected Manual Feed The printer prompts the user to load correct Size and Type in rear feed slot When either paper is sensed at the OOPS sensor or the user presses the printer will load Unexpected Paper Size The OOPS sensor warns the user when the paper is shorter than the page to be printed When the user presses the button the printer loads the next sheet of paper and prints the remainder of the print job on the next page Printer is Idle This condition occurs when the user opens Tray 3 or removes the paper guide After the user puts back Tray 3 and or the paper guide the printer will return to ready status Printer is Printing from Tray 1 or Tray 2 This condition occurs when the user opens Tray 3 and or removes the paper guide while the printer is printing from tray 1 or tray 2 The printer stops printing and caps the pens until the user replaces Tray 3 and or the paper guide Loading Paper and Paper Behavior 3 9 Paper Behavior Printer is Printing from Tray 3 This condition occurs when the user opens Tray 3 and or removes the paper guide while the printer is printing from tray 3 The printer stops printing caps the pens and ejects the current page which can be a blank page When the user puts back Tray 3 and or the paper guide the printer loads a new page and resumes printing
32. been set for the tray go to step 3 If you wish to load paper using the existing tray setting go to step 5 Adjust the Paper Length and Paper Width guides to the correct slots Respective paper size markings are indicated beside each slot If you are loading paper sizes B4 A3 11 x17 13 x19 and 330x483mm unlatch the tray lock extend the tray and relatch the tray lock If you are loading paper sizes Letter A4 and Legal check that the tray is not extended If it is unlatch the tray lock push in the tray and re latch the tray lock Load the paper print side down by aligning the paper edge to the Paper Length guide first Tap the other end of the paper stack to ensure that the paper stack is loaded correctly Re insert Tray 3 into the printer 3 4 Loading Paper and Paper Behavior Loading Commonly Used Media in Tray 3 7 If Tray 3 is extended place the Extended Tray Cover over the tray 8 If you are loading a different type of media press Menu on the Control Panel until PAPER HANDLING MENU appears 9 Press Item to select TRAY 3 TYPE 10 Press Value to select the media type you have loaded into the tray and press Select Loading Paper and Paper Behavior 3 5 Loading Paper in Tray 1 Set your driver to pick paper from Tray 1 and print your document i e send the print job to the printer After sending the print job the LCD Panel will display the message TRA
33. case 3 459 IMECH_SS_DIRTYPON4 Service Station Logic PCA SS could not be freed from carriage case 4 461 IMECH_SHORT_TIMER Pen short detected pen issue The short test was not completed within required time 462 IMECH_SS_REHOMING_ERROR Service Station Logic PCA Error while rehoming service station 463 IMECH_SPIT_POSITION_ERROR Firmware error Encoder strip SS carriage base Logic PCA Error in spit position 464 IMECH PAPERMOTOR NO INDEX INot used Thrown when index mark is not found Operating Overview 2 29 ILinefeed motor stall Linefeed motor Linefeed PCA encoder 465 IMECH PAPERMOTOR STALL Thrown when linefeed move is bad wheel Logic PCA 466 MECH PAPERMOTOR SLOW MOVE amet eee motor stall Linefeed motoi Linefesd RCA encoder Firawn when paper moter moves toosl wiy lwheel Logic PCA T O Manager 511 IO_BAD_TIMER All errors point to I O problem Host error Logic PCA Connector 512 IP1284_DOUBLE_READ All errors point to I O problem Host error Logic PCA Connector 513 IP1284 ISR _INVALID_STATE All errors point to I O problem Host error Logic PCA Connector 514 IP1284_BAD_TIMER All errors point to I O problem Host error Logic PCA Connector 515 P1284_ISR_UNRECOGNIZED All errors point to I O problem Host error Logic PCA Connector 516 IP1284_ BAD DMA _ SIZE All errors point to I O problem Host error L
34. of commands pacing status device ID and print data to their respective destination devices Perform limited frame checking and recovery Application Layer On the application layer the firmware s function is to Control the printing media and pen Configure communication status Provide synchronized or asynchronized status reports Perform limited print mechanism error recovery Perform low level device commands e g change ID Functional Overview 6 27 Firmware Interface with mechanism The following diagram shows the interface between the firmware and the hardware Paper Carriage Service motor 00P motor motor PRINTER hardware firmware interface diagram Paper Motor control is an open looped control The firmware does not know the exact position or the size of the paper and relies on the OOPs flag to confirm the presence of paper Service Station control is also an open looped control There is no feedback to the firmware from the Service Station Carriage Control is a closed loop control The Carriage PCA is enabled by the encoder strip to read and send data back to the firmware Pen information is also controlled by a closed loop The firmware is therefore able to receives printing data such as pen firing parameters pen ID and pen temperature from the active pen 6 28 Functional Overview Firmware Interface with Key Panel The Key Panel consists of 3 buttons and 2 LEDs The button
35. single sheet entry and about 53 8 degrees for full stack entry The sensor is actuated by 10 degrees rotation of the actuator lever Functional Overview 6 13 Paper Paths and Components Output Tray Assembly Output stack sensor cattiage chasis output senso 35 0 28 0 media fyll output media stack Output stack height has to be sensed to indicate the user that output tray is full so that user can clear the printed media Moreover if the output stack height reaches beyond certain limit 31mm from the seperator base to the ramp front side bottom end it may affect the ramp extension which inturn will disturb output media drying time holding distance 6 14 Functional Overview Paper Paths and Components Output stack sensing is based on fixed field proximity sensing using two LEDs side by side These LEDs have both light source emitters as well as receivers In short it is based on the concept of fixed distance sensing and ignoring any objects that lie beyond their sensing range regardless of object surface reflectivity e g plain paper vs glossy paper But Transparencies will affect the sensing distance they are detected earlier by 8mm Sensor is mounted on the carriage wall directly on top of the BOF of media which is approx 10mm As BOF is the non printed area this is used as the reflecting surface for the light so that the variation in colour text content of the output media does not have any influ
36. sssseeesseeesssssseerrreessssssererreees 8 9 AEA DUA TG E E E T EE E EE 8 11 Broken or Missing Parts cs52chcasc speasessentindcneseasataapennbansevesesuaabiatengs 8 12 No Pick or Multiple Pick or Other Mechanism Problems 8 13 Troubleshooting Tools 35 5 53 lt sees ss Sancdibsedodecasscdesasaesecee sacstassavesoeess 8 14 Chapter 9 Parts and Diagrams PALS TEASE cs cadgs ds sche savcqese na Scape ecuaacaaaaacedede EEEE ait 9 1 Parts Leveraged form HP2000C C4503A 00 cc eeeesecessneeeesneeeeeneeees 9 2 Exploded V 16 WS sscisecpiucaticcepetencadhesinecs tesa edhe sdeyss becuase uecteeni Geeeeaeneeies 9 3 viii Chapter 1 Product Information Technology Update Modular Ink Delivery System A modular ink delivery system is the separation of ink cartridges and printheads into individual single color components Traditional inkjet printers use one black and one tri color ink cartridge each with integrated printheads HP s modular ink delivery system features four separate ink cartridges one for each primary printing color and four corresponding long life printheads with tubes connecting the components Including the standard and high capacity black ink cartridges there are actually nine consumables with only eight used in the printer at one time Product Information 1 1 Technology Update How It Works By separating the ink cartridge from the printheads a modular ink delivery system allows the ink supply to remai
37. the ink cartridges Black Cyan Magenta or Yellow is low on ink You may still continue to print with this cartridge until the ink has totally run out 2 22 Operating Overview Be prepared to replace the mentioned color ink cartridge Error Codes Unrecoverable Error Codes Display error code on LCD ERROR CODE XXXX XXXX The unrecoverable error codes are coded and refer to the printer module that is experiencing a failure Some of the codes in the list below have a comment Not Used These codes are only for development purposes and should no longer be triggered by the firmware We do supply the full list of unrecoverable codes because experience told us that under some unique circumstances some of the development codes will still be displayed Error Message Comments Error Meaning 111 IRED_NO_ERROR 112 INONSPECIFIC_ERROR Standard error trap no additional information System Selftest Errors displayed after the 121 is the file number that represents one of the source modules in the system File numbers are enumerated in AssertFilesPub h The next one or two extended codes represent the line number within the file that holds the assert statement that failed One addition extended code is used if the line number is 999 lor less and two extended codes if the line number is 1000 or 121 IASSERT_ERROR greater 122 SAMPLE_ROM_TEST_FAIL Problem with ROM on Main PCA CRC Test faile
38. the remaining page Paper Jam at Output Bin During Paper Loading To rectify this problem Fo ae Open the Top Cover The LCD will display Front Door Opened The printer caps the pens and deactivates the linefeed motor After the user manually clears the jam and closes the Top Cover the LCD will display Ready The printer will initialize the linefeed motor load new paper and resume printing Paper Jam at Output Bin During Printing To rectify this problem De Open the Top Cover The LCD will display Front Door Opened The printer deactivates all motors immediately The user has to push the carriage to the extreme left After the user manually clears the jam and closes the Top Cover the LCD will display Ready The printer will initialize the motors load new paper and resume printing 3 10 Loading Paper and Paper Behavior Paper Behavior Paper Jam Internal During Paper Loading To rectify this problem 1 Open the Back Door 2 The printer shuts down immediately 3 After the user clears the jam and closes the Back Door the user also has to manually power up the printer Loading Paper and Paper Behavior 3 11 3 12 Loading Paper and Paper Behavior Chapter 4 Install Uninstall Installing Printer Software from CD To install the printer software you will need at least 8 MB of RAM if Microsoft Windows 3 1x Windows 95 or 98 is installed as the operating system For Windows NT 4 0 systems
39. track marks or minimum marks within the acceptable level Spring force span 14 2 mm and deflection 1 5 mm 19 gm Deflection in assembled condition 1 5 mm Allows additional deflection to accommodate paper thickness 1 2 mm and other unusual operation example paper jam removal Output Mechanism Output Ramps Four sets of ramps are used to support different media from Post Cards to Super B size media during printing This creates a bow shape especially for media sizes B5 A Letter Legal by stressing the media thereby increasing the drying time to avoid smearing on the previous printed media Ramp Profile The ramp has a slope in two stages with respect to horizontal or paper axis to increase the resistance gradually 1 stage angle 21 2 stage angle 30 Ramp also has slope in front direction which helps media to form bow shape Ramp edges have been curved to reduce friction with mating platen surface 6 8 Functional Overview Paper Paths and Components RANP_STOPPER LOCATI ON PO NT BOW SHAPE FORM SURFACE am A 173 VED A SLI DI NG SURFACE La aA RAMP STOPPER CURVED SURFACE SURFACE TO REDUCE FRI CTI ON RAMP SHAPE MEDI A CONTACT SURFACE Co
40. 0 Nozzles Disabled lt 3 0K B 0 Cee M 0 b AGD Printhead Status Ms HP No 10 Mc HP No 10 MM HP No 10 Mix HP No 10 Pages Printed approximate this takes the format B C M Y and shows how many pages have been printed by each individual printhead Nozzles Disabled lt 3 OK this shows if any the number of printhead nozzles that are not functioning properly If any of the nozzles are disabled the problem may be rectified by trying any of the cleaning procedures Disabled nozzles may also indicate printhead end of life Printhead Status this shows the condition of each printhead When the indicating line moves into the red zone it means that the printhead has reached the end of its useful service life Cartridge 6 Ink Cartridge Information Pages Printed approximate B 700 BS Me T2 Y 600 Ink Cartridge Level Bs E HP No 10 ic Noma HP No 10 Em NO HP No 10 Gy Beeeeeeereet HP No 10 Pages Printed approximate this takes the format B C M Y and shows how many pages have been printed by each individual cartridge Ink Cartridge Level this shows the amount of ink in each cartridge When the indicating line moves into the red zone it means that the ink in the cartridge is going to finish soon 2 34 Operating Overview Printer Diagnostic Pages Extended Diagnostic Page The extended diagnostic page is used by manufacturing to show the NVRAM values for the printhe
41. 27 000 unique serial numbers per line per day This unit number is in base 30 Product Information 1 29 Supplies and Accessories Product Structure The following items will be shipped in the box 1 30 Product Information Basics Printer Extended Tray Cover a Driver Kit Starter CD b HP JetDirect CD HP 2500CM printer only b User s Guide d Hardcopy Kit Setup Poster c Getting Started Guide Not available in U S Quick Reference Guide e User s Guide Available in U S only Accessory Kit Power Cord f Four HP No 10 Ink Cartridges h Black Cyan Magenta and Yellow Four HP No 10 Printheads g Black Cyan Magenta and Yellow Supplies and Accessories Power Cord US 8120 6805 ABB ABM AC4 AKY A2L HABA Europe 8120 6802 ABS AKB ACB ABT AKC ACT AB7 ABB ARG ARP AKY Australia 8120 6803 ABG AKY Singapore Malaysia 8120 6809 AB4 SA 8120 6808 ACQ UK 8120 6801 ABU Product Information 1 31 Supplies and Accessories Network Interface The following cards have been tested with the HP 2500C and HP 2500CM Color Printer JetDirect MIO print server card Bundled with HP 2500CM J4100A Ethernet RJ 45 10 100 base TX BNC JetDirect MIO print server card J2556B Ethernet RJ 45 10 100 base TX J2550B Ethernet RJ 45 10 Base T J2552B Ethernet BNC Thin Coax
42. 31 8 mm 0 20 in 5 1 mm 0 12 in 3 0 mm 0 50 in 12 7 mm A4 8 27 x 11 69 in 210 00 x 296 9 mm 0 13 in 3 4 mm 0 12 in 3 0 mm 0 50 in 12 7 mm A3 11 69 x 16 53 in 296 9 x 419 9 mm 0 20 in 5 1 mm 0 12 in 3 0 mm 0 50 in 12 7 mm B4 10 12 x 14 33 in 257 0 x 364 0 mm 0 20 in 5 1 mm 0 12 in 3 0 mm 0 50 in 12 7 mm Legal 8 5 x 14 in 215 9 x 355 6 mm 0 25 in 6 4 mm 0 12 in 3 0 mm 0 50 in 12 7 mm Executive 7 25 x 10 50 in 184 2 x 266 7 mm 0 25 in 6 4 mm 0 12 in 3 0 mm 0 50 in 12 7 mm A5 5 83 x 8 27 in 148 0 x 210 0 mm 0 12 in 3 1 mm 0 12 in 3 0 mm 0 50 in 12 7 mm B5 7 16 x 10 12 in 181 9 x 257 0 mm 0 12 in 3 1 mm 0 12 in 3 0 mm 0 50 in Landscape 12 7 mm Orientation 4x6 Index Card 4 00 x 6 00 101 6 x 152 4 0 12 in 3 1 mm 0 12 in 3 0 mm 0 50 in 12 7 mm 5x8 Index Card 5 00 x 8 00 127 0 x 203 2 0 12 in 3 1 mm 0 12 in 3 0 mm 0 50 in 12 7 mm Product Information 1 25 A6 Card 4 13 x 5 83 105 0 x 148 0 Hagaki Card 3 94 x 5 83 100 0 x 148 0 Super B 13 00 x 19 00 330 2 x 482 6 Statement 5 50 x 8 50 139 7 x 215 9 C Size 17 00 x 22 00 431 8 x 558 8 A2 16 53 x 23 38 419 9 x 593 9 Hagaki 7 87 x 5 83 NEC only 200 0 x 148 0 A3 Nobi 13 00 x 19 00 NEC only 330 2 x 482
43. 4 Asian C6043A HP Premium InkJet Transparency Film 20 A C3828A HP Premium InkJet Transparency Film 20 A4 C3832A HP Premium InkJet Transparency Film 50 A C3834A HP Premium InkJet Transparency Film 50 A4 C3835A HP Premium InkJet Rapid Dry Transparency Film A C6051A HP Premium InkJet Rapid Dry Transparency Film A4 C6053A HP Iron On T Shirt Transfers 10 A C6049A HP Iron On T Shirt Transfers 10 A4 C6050A HP Greeting Card Paper C1812A HP Greeting Card Paper Europe Only C6042A HP White Labels 1 x2 5 8 Addressing Labels 92296A HP White Labels 1 1 3 x4 Addressing Labels 92296B HP White Labels 1 x4 Addressing Labels 92296C HP White Labels 2 x4 Shipping Labels 92296D HP White Labels 3 1 3 x4 Shipping Labels 92296E HP White Labels 1 2 x1 3 4 Return Address Labels 92296F HP White Labels 8 1 2 x11 White Full Sheet Labels 92296K HP White Labels 99 1x38 1mm Addressing Labels 92296L HP White Labels 99 1x38 8mm Addressing Labels 92296M HP White Labels 63 5x38 1mm Addressing Labels 92296N HP White Labels 100x51mm Addressing Labels 92296P HP White Labels 199 6x289mm Full Sheet Labels 92296R HP White Labels 99 1x67 7mm Parcel Labels C4296A HP White Labels 63 5x46 6mm Addressing Labels 1 34 Product Information
44. 6 SB_ERR_ UNEX_START_BIT INot used Darwin Bus unexpected start bit 227 SB_ERR_ DATA ERROR INot used Darwin Bus wrote 1 read 0 228 SB_ERR_MISSING_STOP INot used Darwin Bus missing stop bit 229 SB_ERR_MISSING_START INot used Darwin Bus missing start bit 241 SB_ERR_RETRIGGER_FAIL Power down to tleat SRAM informano remained after reset lt Ivoceded maximum bus transaction reies Potentially PCA problem 242 SB_ERR_FORCE_RESET_FAIL Power downto clear SRAM information remidned atterressts gt inn dled ro erecute tance reece Potentially PCA problem Personality 311 RED_DM_ERR_PAGE_DIR_RANGE PCL generic errors Page directory overflow 312 IRED_DM_ERR_ NO _SCALER IPCL generic errors INo font scaler present 313 IRED_DM_ERR_ BAD HANDLE IPCL generic errors Page index out of range 314 IRED_DM_ERR_ BAD SYMBOLSET IPCL generic errors Requested symbol set doesn t match font headers 315 IRED_DM_ERR_FONT_TYPE IPCL generic errors Unknown or bad font type 316 IRED_DM_ERR_NO_ALT_WIDTHS IPCL generic errors Needed alt width table and none exists 317 IRED_DM_ERR_NO_CACHE FONT IPCL generic errors Couldn t allocate CACHE_FONT structure 318 IRED_DM_ERR_CACHE_INIT IPCL generic errors Cache already initialized 319 IRED_DM_ERR_ CACHE _ALLOC IPCL generic errors Cache memory allocation failed 321 IRED_DM_ERR_ BAD CALLER IPCL generic errors Invalid caller number 322 IRED_DM_ERR_BAD_ METRICS IPCL generic errors Invalid FM_METRICS data 323 IRED_DM_ERR_N
45. 7 Electrical Specifications s2ctscaste asin ketinka dene aes 1 18 Environmental Specifications ccceeeessseeeceeeeeeseeesenneeeeeeees 1 19 Product Certifications ieser sste cacy vesesenvenst acs tancensgantettabadeeeys 1 20 NMEdia Sizes SUP OIC sirenerne e a anaes 1 21 Recommended Media Weight eeeseessseceeeeeeeeeeeeetneeeeeeees 1 22 Pap r Handling oreeson e a a a aai TA aos 1 23 Printable Afa secere ears a eE EE a EE EEES ENY 1 24 Media NALS IRS asi a E A R de eae 1 25 Hewlett Packard Ink Cartridge Specifications cccseeeeeeees 1 27 System Requirement c ccsisesivearsecsccacedeaavatndasiecee dea iieii spie siis 1 28 Product OVE vie Woro cle cated eeaths ood es eee aces aoe Seach enc 1 29 Printer External V le Wesecusccccettae saoaateenee icon ciel aha ins 1 29 Model and Serial Number 4c ccs ac naa eee 1 29 Supplies and Accessories 1 noi s0asedadnnsatentdeangebnannaasegessgandacnanonsieunoeees 1 30 Product SIMICIUIE jiuiiundauaiiieideieadauiaGuia dada Gel 1 30 Power C00 225s sedhetes a ad sacediaate tueced secs teeed vad teense dis ia iret alts 1 31 Network Interface sa cissisesece dias Sassvesiecosia ep Ga steed otodua hans Si a 1 32 Print Cartridge y2 ciscassccdncesayeeieaanveteseadysshoeadsaanseadeeateassyaanssadecetsiou 1 33 M dias anene eae aida B ia oN ie ee ited 1 34 Other ACCESS OTIS nsore a i Sic naa E aah ele sysic ae a dees 1 35 Replaceable Parts 2i 20 dss aa tesa a a aaa iasa 1 35 Warr
46. 8 in European A5 card 105 x 148 5 mm Postcard 100 x 148 mm Labels U S Labels 8 5 x 11 in European A4 Labels 210 x 297mm Control Panel Intuitive operation and complete easy to understand messages Two line 32 character LCD display and 2 LEDs Buttons amp Go Job Cancel Menu Item Value Select Indicators Attention Ready Messages can be displayed in 14 languages English French Italian German Spanish Portuguese Dutch Norwegian Finnish Swedish Danish Polish Czech and Russian Operating Environment Operating temperature 5 to 40 C 41 to 104 F Recommended operating conditions 15 to 35 C 59 to 95 F Storage temperature 40 to 60 C 40 to 140 F Relative Humidity 20 to 80 RH non condensing Noise levels per ISO 9614 1 Sound Pressure LwAm 62 dB A Power Supply Built in Universal Power Supply Power Requirements Input Voltage 100 240 AC 10 50 60 Hz 3 Hz Power Consumption 1 6 Product Information Less than 2 watts when off 8 watts maximum non printing 35 watts average printing 65 watts maximum printing Dimensions With paper tray closed 685 mm 26 97in W x 610 mm 24 02in D x 337 mm 13 27in H With paper tray fully extended 685 mm 26 97in W x 745 mm 29 33in D x 337 mm 13 27in H Desk Space Required 685 mm 26 97 in W x 532 mm 20 94 in D Weight 26 5 kg 58 48 Ib without printheads and ink cartridges
47. 90 9 2 Parts and Numbers Assembly Pen Latch Exploded Parts Views Case Part Parts and Numbers 9 3 Exploded Parts Views Other Removable Assemblies 9 4 Parts and Numbers Exploded Parts Views Mechanism 9 5 Parts and Numbers 9 6 Parts and Numbers HP2500C CM Professional Series Color Printer Service Authorization Guide Course Objectives The HP2500C CM Service Authorization Guide is intended to help On site engineers understand the structure of the training materials and to help them learn the critical elements of the course Course Syllabus This course is broken down into 4 parts 1 Product Information 2 User Information 3 Technical and Troubleshooting Information 4 Repair Information Course Materials The HP2500C CM training consists of three main components 1 The HP 2500C Series Printer Service and Support Manual which contains 9 chapters 2 The HP 2500C CM Professional Series Color Printer Service and Support Training Video This video contains 3 sections Product Information User Information and Repair Information 3 The Service Authorization Exam Course Duration The course should take about three hours to complete Breakdown of Course 1 Production Information Objective To be familiar with the product its marketing positioning and its printing technology MIDS Things to Do Things to Pay Attention Duration To 1 Watch the Product Marketing positioning Approx
48. 99 Mexico City 01 800 22147000 1 800 9052900 Mexico Guadalajara 525 264 2075 Mexico Monterey 91800 22147 Venezuela 582 239 5664 Product Information 1 49 For Europe Africa Middle East 41 22 780 71 11 Austria 0660 6386 Belgium Dutch 02 6268806 Belgium French 02 6268807 Czech Republic 42 2 471 7327 Denmark 3929 4099 Finland 203 47288 France 01 43 62 34 34 Germany 180 5258 143 Greece 0168 96 411 Hungary 36 1 252 4505 Ireland 01662 5525 Italy 02 264 10350 Norway 22 11 6299 Poland 48 22 37 50 65 Portugal 01 441 7199 Russia 7095 923 50 01 Spain 902 321 123 Sweden 08 619 2170 Switzerland 0848 80 11 11 Netherlands 020 606 8751 Turkey 90 1 224 59 25 United Kingdom 0171 512 5202 For Asia Pacific Australia 61 3 9272 8000 China 86 10 6564 5959 Hong Kong 800 96 7729 India 9111 682 6035 Indonesia 21 350 3408 Korea 82 2 3270 0700 Malaysia 03 295 2566 New Zealand 09 356 6640 Philippines 2 867 3551 Singapore 272 5300 Taiwan 866 2 7170055 Thailand 02 661 4011 Vietnam 8823 4530 1 50 Product Information Chapter 2 Operating Overview Using the Control Panel The Control Panel allows you to perform most major tasks with the printer including controlling print status resetting from recoverable errors and changing the printer s default settings Control
49. BAD_TEXT_REC_POS IPCL generic errors 346 IRED_DM_DL_BAD_FMGR_CALL IPCL generic errors 347 IRED_DM_DL_BAD_BYTE_COUNT IPCL generic errors 348 IRED_DM_DL_BAD_CHAR_CALL IPCL generic errors 349 IRED_DM_DL_BAD_ORIENTATION IPCL generic errors 351 IRED_DM_DL_BAD_SWATH_POS IPCL generic errors 352 IRED_DM_DL_BAD_RENDER_POS IPCL generic errors 353 IRED_DM_PMGR_NO_PAGE_OPEN IPCL generic errors 354 IRED_ DM_PMGR_NO_MEM IPCL generic errors 355 IRED_DM_PMGR_ED_ PAGE ERROR IPCL generic errors 356 IRED_DM_PMGR_NO_RENDER_RES IPCL generic errors 357 IRED_DM_PMGR_BAD_RENDER_RES IPCL generic errors 358 IRED_DM_PMGR_REVISIT_RASTER IPCL generic errors 359 IRED_ DM_FOX_DETECT_SYSTEM_DEAD IPCL generic errors IFOX Download subsystem 361 IRED_DM_FOX_DELETE_FONT_ERROR IPCL generic errors 362 RED_DM_IO_BAD_MEM_BLOCK IPCL generic errors I O buffer management failure 363 IRED_DM_IO_NO_MEMORY IMemory management or not enough memory error malloc failure 364 RED_DM_IO_WD_CREATE FAIL I O problems lt tirmware problemi gt reset printer or BEE WD timer creation failed replacement 365 RED DM 10 GIVE SEM FAIL I O problems firmware problem gt reset printer or PCA Give semaphore failed replacement 366 RED_DM_IO_EXPECTED_TAG I O problems firmware problem gt reset printer or PCA BAD ReadCtrl tag replacement 367 RED_DM_IO_SEM_FAIL HO problems firmware Droplet x reset printer or PGA Delete or create semaphore fail replacement Operat
50. Ble Ctromics as tins tae tetn asi GAR ela atin eeiaa es 6 24 HP 2500C PCA Overview wss 52 sccssvsivsienscahccndyetucaanecat ceadyedesaaeaatects 6 24 Motor Control Overview icssacicscstigeatesiuee ites eseanbviectaacetapvarvetouesscsegs 6 25 BATT TITY ALS enaena leans acide wh aco Tana e nt eons a 6 26 Physical say Cl verntcececavusacke a a A 6 27 Wyatt Link ay Ci eri oerrinne ei oasen ea te ad asa iSS s 6 27 Application Layer esssseesessseessssserssssresrssreessserersssrressssreesssereessse 6 28 Interface with Mechanism sesssseesssssseessseesssssseerreeessssssererreesss 6 28 Interface with Key Panel eeeeeeeeeseeeesereeersererrssrrerrsereesesereeesse 6 29 vi Chapter 7 Removal and Replacement of Parts without Calibration PMIROGUIC TION sa cis ences ssaiateticcennneae stand n aaa Gasca i tae aS 7 1 Removal and Replacement Tools cccceeceessesnneeeeeeeeeeeeeeeneees 7 1 B fore You GGA 5 cdicns sacs ce teuaesed gas cyaenaeaceteyeanbetesaaneegaeatosteeseentines 7 2 Important Notes about Printer Components and Disassembly 7 3 Replacement OF Parts nieee nari nana aa a easton 7 4 Removing the PCA aise cuctsnstdadeea sa teass eae ati bended aerate 7 4 Installing the PC As aa asic nonnene nenn h RRENAREN ERROR 7 6 Removing the Service Station s c45 5525 eiseestete ak Aimed eae eo toees 7 7 Installing the Service Stations s c iseas csasshlaceediessessgsblatssesestetoeiadetess 7 9 Removing the LED PCA c c24cs
51. Logic PCA or connector Flash Memory 611 IFLASH_ERR_FILE_ SIG Error can only occur when flashing firmware 612 IFLASH_ERR_ MACH_TYPE Error can only occur when flashing firmware 613 IFLASH_ERR_ CHECKSUM Error can only occur when flashing firmware 614 IFLASH_ERR_BLOCKSIZE Error can only occur when flashing firmware 621 IFLASH_ERR_UNKNOWN_ STATE Error can only occur when flashing firmware Impossible internal state 622 IFLASH_ERR_BUF_COUNT Error can only occur when flashing firmware 623 IFLASH_ERR_ UNK_LAMP Error can only occur when flashing firmware 624 IFLASH_ERR_UNK_BUTTON Error can only occur when flashing firmware 625 IFLASH_ERR_UNK_SUBSTATE Error can only occur when flashing firmware 626 IFLASH_ERR_WP_UNIMPL Error can only occur when flashing firmware 2 30 Operating Overview 631 IFLASH_ERR_ ERASE CMD Error can only occur when flashing firmware Flash chip failure 632 IFLASH_ERR_ ERASE FAILED Error can only occur when flashing firmware 633 IFLASH_ERR_TIME_ES_INIT Error can only occur when flashing firmware 634 IFLASH_ERR_TIME_ SUSPEND Error can only occur when flashing firmware 635 IFLASH_ERR_TIME_PAGEBUF Error can only occur when flashing firmware 636 IFLASH_ERR_TIME_QUEUE Error can only occur when flashing firmware 637 IFLASH_ERR_TIME_ CMD Error can only occur when flashing firmware 38 IFLASH_E
52. O HEWLETT PACKARD HP 2500C Series Printer Service and Support Manual Version History Version 2 0 January 1 1999 Notice The information contained in this document is subject to change without notice Hewlett Packard makes no warranty of any kind with regard to this material including but not limited to the implied warranties of merchantability and fitness for a particular purpose Hewlett Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing performance or use of this material No part of this document may be photocopied reproduced or translated to another language without the prior written consent of Hewlett Packard Company Contents Chapter 1 Production Information Technology Update ebessi nren eena aeiiao 1 1 Modular Ink Delivery System eeeeeesseeeeeeeeeee cestteeeeeeeees 1 1 PPE CH ICALOMS seco Adsasdstaieacscss cacdcesteedstncicachsutatedsadeeseascataiedaiaqaaneneae 1 4 Data Sh et roces eri ee ee eatea aes Once ees cute eck tase 1 4 Cable Specifications causa iseane innen ne n a eaves ek aS 1 8 Reliability Specifications oi 55 cees vase ipaasteasness de esos 1 14 Int rface SPSCILIE AU ONS 24454 ssxenasteazsshlonssvestgeasblavenagestgneasbiacesys 1 15 Physical Specifications s ci icicsiassisasacese cosiatseasaandescoasesanstanceneeses 1 16 Packaging Dimensions Specifications cccceeeeeeeeetteeeeeeeees 1 1
53. OPEN ACC COVER obstruction When finished close the Printhead Access Cover and align printheads LEFT BACK PANEL OUT The left side of the Back Panel has not been inserted properly Open the Rear Access Cover and ensure that the left side of the panel is properly installed RIGHT BACK PANEL OUT The right side of the Back Panel has not been inserted properly Open the Rear Access Cover and ensure that the right side of the panel is properly installed TRAY 2 PAPER GUIDE REMOVED One of the Paper Guides in Tray 2 has been removed Insert the Paper Guide back into Tray 2 TRAY 3 OPEN OR GUIDE REMOVED Tray 3 is either open or one of its Paper Guides has been removed Ensure that both the Paper Guides are properly installed and that Tray 3 is inserted into the printer MNL FEED LOAD TYPE SIZE You have chosen to print through Tray 1 Load the paper type and size as specified in the LCD Panel and press to continue printing Operating Overview 2 21 TRAY NUMBER EMPTY LOAD amp The specified tray is empty Load the paper size and type which this tray has been set up for PRESS PRESS TO To continue your present task press the CONTINUE button MEDIA IN TRAY 1 There is media in Tray 1 which may not be Remove the media in Tray 1 and press the REMOVE the type or size that is specified in your button to resume printing current print job If you wis
54. O_SS_ENTITY IPCL generic errors INo symbol set entity for unbound font 324 IRED_DM_ERR_ MEM_ALLOC IPCL generic errors Imalloc failure 2 26 Operating Overview 325 IRED_DM_ERR_INVALID_HDR IPCL generic errors Font header not on available 326 IRED_DM_ERR DELETE _FONT IPCL generic errors Can t delete font from list 327 IRRED_DM_ERR_MODIFY_FONT IPCL generic errors Can t make internal font permanent or temporary 328 IRED_DM_FONT_SELECTMODE_ERROR IPCL generic errors 329 IRED_DM_FONT_FORMAT_ERROR IPCL generic errors 331 IRED_DM_FONT_WEIGHT_ERROR IPCL generic errors 332 IRED_DM_FMTR_INVALID_CHANNEL IPCL generic errors Miscellaneous formatter error 333 IRED_DM_FMTR_CANNOT_SUBMIT_INPUT IPCL generic errors 334 IRED_DM_FMTR_CANNOT_ALLOC_MEM IPCL generic errors 335 IRED_DM_PCL_ERROR IPCL generic errors IPCL subsystem 336 IRED_DM_PCL_INVALID_ORIENTATION IPCL generic errors 337 IRED_DM_PCL_INVALID_POSITION IPCL generic errors 338 IRED_DM_PCL_INVALID_CHARACTER IPCL generic errors 339 IRED_DM_PCL_UNDERLINE_ERROR IPCL generic errors 341 IRED_DM_PMGR_ERROR IPCL generic errors Page Manager subsystem 342 IRED_DM_DL_WRITE_BUFF_ERROR IPCL generic errors 343 IRED_DM_DL_BAD_OPCODE IPCL generic errors 344 IRED_DM_DL_READ_BUFF_ERROR IPCL generic errors 345 IRED_DM_DL_
55. PRNCY TRAY 3 TYPE PLAIN HP INKJET HEAVY HP PHOTO TRNSPRNCY IRON RAPID TRNSPRNCY ALIGN PRNT HD CLEAN PRNT HD LEVEL 1 CLEAN PRNT HD LEVEL 2 CLEAN PRNT HD LEVEL 3 PERFORM TRAY2 PAPER PATH TEST PERFORM TRAYS PAPER PATH TEST PERFORM TRAY1 PAPER PATH TEST BASE FW VER PS FW VER Available if PS installed MIO FW VER Available if MIO installed CHECK TOTAL RAM SIZE CHECK INK LEVELS SERVICE ID 2 4 Operating Overview Self Test Menu PRINT MENU MAP PRINT PS FONT LIST Available if PS installed PRINT MARKETING DEMO available it Demo DIMM installed PRINT DIAGNOSTIC PAGE PERFORM TRAY2 PAPER PATH TEST PERFORM TRAY3 PAPER PATH TEST PERFORM TRAY1 PAPER PATH TEST Print Quality Mena S PRINT QUALITY NORMAL ECONOFAST BEST Printing Mena S PAPER LETTER LEGAL 13X19 A4 A3 11X17 JISB4 ORIENTATION PORTRAIT LANDSCAPE APPEND CRTOLF NO YES T O Menu IN JOB TIMEOUT 45 5 300 secs OUT JOB TIMEOUT 0 0 300 secs VO CHANNEL TIMEOUT 0 0 300 secs Resets Menu RESET TO FACTORY SETTINGS RESET ACTIVE I O CHANNEL RESET ALL I O CHANNELS RESET MIO TO FACTORY SETTINGS Available if MIO installed Operating Overview 2 5 Configuration Menu Available if DIMM installed PERSONALITY AUTO PCL PS Available if PS installed CONFIGURE MIO The remaining options will appear depending on the type
56. RR_VPP_BAD Error can only occur when flashing firmware 641 IFLASH_ERR_WRITE_START Error can only occur when flashing firmware 642 IFLASH_ERR_WRITE_FAILED Error can only occur when flashing firmware 643 IFLASH_ERR_DATA_BAD Error can only occur when flashing firmware IRead after write failed 651 IFLASH_ERR_2MANY_ERASE Error can only occur when flashing firmware IEXcessive erase attempts 661 IFLASH_ERR_2MANY_WRITE Error can only occur when flashing firmware Excessive write attempts 671 IFLASH_ERR_BUF_DATA_BAD Error can only occur when flashing firmware Chip s page buffer write failed 672 IFLASH_ERR_ENCODING Error can only occur when flashing firmware Block s encoding method unknown Personality cont d 711 IRED_DM_PML_ERROR IPCA problem can also be caused by MIO card IPML subsystem general 712 IRED_DM_PML_OPEN_SOCKET_ERROR IPCA problem can also be caused by MIO card Could not open PML socket 713 IRED_DM_PML_IO_NOTIFY_ERROR IPCA problem can also be caused by MIO card Could not set up callback 714 IRED_DM_PML_MEMPOOL_ERROR IPCA problem can also be caused by MIO card Could not allocate PML pool 715 IRED_DM_PML_IO_READ_ERROR IPCA problem can also be caused by MIO card Could not read from PML socket 721 IRED_DM_PM_INSUFFICIENT_MEM IPCA problem can also be caused by MIO card IPM could not get its structure Swath Manager 811 ISM_PRINTING_OFF Firmware issue reset printer Printing has been cancelled 812 ISM_NON_10X_ADVANCE Firmware issue re
57. T TO FACTORY PERSONALITY PRINT PS ERRORS OFF DETERMINED BY MIO CARD S 300 secs SETTINGS AUTO ON OUT JOB TIMEOUT 0 RESET ACTIVE I O CHANNEL PCL COPIES 1 0 300 secs RESET ALL VO CHANNELS PS Hidden if no Postscript 1 99 pages VO CHANNEL TIMEOUT 0 0 300 secs HEWLETT CA PACKARD Expanding Possibilities MENU MAP 2 8 Operating Overview Using the Control Paper Handling Menu TRAY 2 TYPE PLAIN TRAY 3 TYPE PLAIN Panel PLAIN HP INKJET HEAVY HP PHOTO TRNSPRNGCY IRON RAPID TRNSPRNCY PLAIN HP INKJET HEAVY HP PHOTO TRNSPRNCY IRON RAPID TRNSPRNCY Explanation Set this value to correspond with the paper type currently loaded in Tray 2 PLAIN Plain paper HP INKJET HEAVY HP Premium Inkjet Paper or HP Premium Inkjet Heavyweight Paper HP PHOTO HP Premium Photo Paper TRNSPRNCY IRON HP Premium Transparency Film or HP Iron on T Shirt Transfer RAPID TRNSPRNCY HP Premium Inkjet Rapid Dry Transparencies Note It is not advisable to load the following combination of paper types in Tray 2 and Tray 3 at the same time HP Premium Inkjet Paper and HP Premium Inkjet Heavyweight Paper HP Premium Transparency Film and HP Iron on T Shirt Transfer Set this value to correspond with the paper type currently loaded in Tray 3 PLAIN Plain paper HP INKJET HEAVY HP Premium Inkjet Paper or HP Premium Inkjet Heavyweight Paper HP PHOTO HP Premium Photo Paper
58. Y 1 LOAD TYPE SIZE where TYPE and SIZE is the media type and size as specified in your printer driver respectively Slide the paper width guide to its outermost position Insert up to 10 sheets of paper along the right side of Tray 1 print side down until it stops Slide the paper width guide in until it stops at the edge of the paper Press the button to print 3 6 Loading Paper and Paper Behavior Loading Paper through the Rear Manual Feed 1 Set your driver to pick paper from Tray 1 and print your document i e send the print job to the printer 2 After sending the print job the LCD Panel will display the message MNL FEED LOAD TYPE SIZE where TYPE and SIZE is the media type and size as specified in your printer driver respectively 3 Insert the paper media into the Rear Manual Feed at the back of the printer making sure that the edge of the sheet is aligned with the alignment mark on the left side of the slot Wait for the printer to grip the media before releasing it Loading Paper and Paper Behavior 3 7 Paper Behavior The HP 2500C has an automatic paper size sensing capability However paper type cannot be automatically detected and has to be manually set via the LCD menu The driver selections for paper tray can be Tray1 Tray2 Tray3 Autoselect or Manual Feed If PAPER SIZE or TYPE as specified in a print job does not match the LCD setting or current paper s
59. _SDA Memory Manager 171 IMM_PROC_WAITING INot used IMemory Manager error traps 172 IMM_SIGNAL_ERR INot used 173 IMM_MAX_WAIT_ERR INot used IMM debug 0 Operating Overview 2 25 Critical Task WatchDog Timeouts 181 ICRIT_TASK_WD_TASK_1 Not used All are PCA timing issues Critical task 1 watchdog timeout 182 ICRIT_TASK_WD_TASK_ 2 INot used Critical task 2 watchdog timeout 183 ICRIT_TASK_WD_TASK_ 3 INot used Critical task 3 watchdog timeout 184 ICRIT_TASK_WD_TASK_ 4 INot used Critical task 4 watchdog timeout 185 ICRIT_TASK_ WD_TASK_5 INot used Critical task 5 watchdog timeout 186 ICRIT_TASK_WD_TASK_6 INot used Critical task 6 watchdog timeout 187 ICRIT_TASK_WD_TASK_7 INot used Critical task 7 watchdog timeout 188 ICRIT_TASK_WD_TASK_ 8 INot used Critical task 8 watchdog timeout 189 ICRIT_TASK_WD_TASK_9 INot used Critical task 9 watchdog timeout Pens and Darwin Errors 211 ISB _ERR_ FORCE RESET INot used Failed to perform serial bus reset 221 ISB_ERR_ BAD XFER_ CMD INot used Darwin Bus bad transfer command format 222 ISB_ERR_NO_SLAVE_ADDR INot used Darwin Bus no slave address found 223 SB_ERR_MISSING_ACK INot used Darwin Bus missing data acknowledge pulse 224 SB_ERR_ HARDWARE_FAULT INot used Darwin Bus wrote 0 read 1 225 SB_ERR_UNEX_STOP_BIT INot used Darwin Bus unexpected stop bit 22
60. ads cartridges and PCA Sr as 5 Cart an ehan kA Dai in as WUE series Extended Diagnostic Test a Printer Information f Printhead Information s J Ink Cartridge Information Vv C e pro m Br OOTI A Techical Information PS Configuration Page Available only be printed if the PS Personality Module has been installed It prints all the PS fonts which are available on the module Operating Overview 2 35 2 36 Operating Overview Chapter 3 Loading Paper and Paper Behavior Loading the Trays Overview The HP 2500C CM Printer has 3 paper trays and 1 Rear Manual Feed Tray 1 This tray is used as a bypass tray and holds up to 10 sheets of paper This tray should be used for media types and sizes that are seldom used Tray 2 This tray holds up to 150 sheets of paper It is recommended that you use this tray to hold commonly used paper Tray 3 This tray holds up to 250 sheets of paper It is recommended that you use this tray to hold commonly used paper Rear Manual Feed The Rear Manual Feed is designed to provide a straight paper path for printing on thicker media up to 0 3mm such as card stock or labels without bending This paper path will only allow you to print on 1 sheet at a time Loading Paper and Paper Behavior 3 1 Loading Commonly Used Media in Tray 2 Tray 2 is designed to hold up to 150 sheets of paper and can accommodate the paper sizes Letter A4 Legal B4 A3 11
61. alibration 7 1 Before You Begin Check the following before you begin disassembly 1 The printer is turned off and the power cable has been disconnected from the socket 2 Paper has been removed from the tray 3 Ink cartridges and pens are removed from the printer Caution Your body may discharge static current which may damage the fragile PCAs Before disassembly please ensure that the proper precautions to prevent damage by electrostatic discharge ESD to ESD sensitive printer components have been taken with ESD heel or wrist straps Ensure also that the work area is similarly free of static current When disassembling the printer ensure that the capacitors are fully discharged before you handle power supply components As a precaution switch off the printer before disconnecting it from the power socket and wait five seconds before commencing disassembly 7 2 Removal and Replacement of Parts without Calibration Important Notes about Printer Components and Disassembly The printer has been built to a modular architecture which uses one way snap fit technology that is parts are designed so that they will only fit with each other in one direction Please exercise care and apply only the force required to remove each component as excessive force could damage the parts When reassembling the printer remember to use the correct screw type when putting the components together Removal and Replacement of Parts without
62. alling the Power Supply Step 1 Slide in the new power supply Step 2 Reconnect the power supply connector Make sure the connector is secured properly Step 3 Reinstall the power supply cover Make sure the ESD clip is on the outside of the cover and the screw holes are aligned Step 4 Replace the five screws Do not over tighten the plastic screws the two at the bottom of the cover Step 5 Replace the remaining components for the power supply refer to Steps 3 14 of Installing the Power Knob from Replacement of Power Knob Removal and Replacement of Parts without Calibration 7 21 Replacement of Parts Replacement of Modular Ink Delivery System MIDS You will be removing the Modular Ink Delivery System MIDS from the printer and installing a new MIDS Removing the MIDS Step 1 Follow Steps 1 9 of Removing the Power Knob from Replacement of Power Knob Step 2 Remove both screws from the ink supply station then remove the pump section Step 3 Detach the MIDS by removing the retainer clip from the carriage assembly and the center screw between the letters C and M on the print carriage Keep the retainer clip aside as it will be used when the new MIDS is installed 7 22 Removal and Replacement of Parts without Calibration Replacement of Parts Installing the MIDS Step 1 Attach the retainer clip to the tubes and to fasten them in place to the chassis with the screw Step 2 Fasten the screw between C
63. and M Step 3 Replace the pump section tilting it an angle such that the catch next to the yellow nozzle is latched first and replace the screws Step 4 Replace the remaining components for the MIDS refer to Steps 3 14 of Installing the Power Knob from Replacement of Power Knob Removal and Replacement of Parts without Calibration 7 23 Replacement of Parts Replacement of Ink Supply Station You will be removing the ink supply station from the printer and installing a new ink supply station Removing the Ink Supply Station Step 1 Follow Steps 1 9 of Removing the Power Knob from Replacement of Power Knob Step 2 Locate the three screws securing the ink supply station and unscrew them Two of the screws are at the top right of the ink supply station The third one is at the base of the ink supply station which require long screw driver to unscrew Set them aside Step 3 Remove the ink delivery system by lifting the unit up and folding towards the right 7 24 Removal and Replacement of Parts without Calibration e careful of the loose wires Step 4 R Step 5 Locate two connectors that connect to e the ISS motor and the PCB Unhook and m disconnect them Removal and Replacement of Parts without Calibration 25 Replacement of Parts Installing the Ink Supply Station Step 1 Install the new ink supply station Make sure the screws are put in first Step 2 Reinstall the ink delivery system by l
64. anty and SUP POM wav achctscchssate aguas saebder eh cacdersiind en Giecasoes tied ee 1 36 Hewlett Packard Limited Warranty Statement eeee 1 37 Extent of Limited Warranty gccsgetesncy asGansssesso escasoasessaeeneg eevee 1 37 Limitations OF Warranty ecese sheen a Guedes tenes 1 38 Limitations of Liability sccicicscisssssccacsees coavassansaandescodveacanstancencsaes 1 39 Obtaining Printer Drivers ccc eeeeeeeeesnceeeeeeeeeeeeeeenneeeeeeees 1 40 Service Support Contracts ieee sho iacie we in was rheeaste ta nee ss 1 41 Service and Support Resources acs ss asceaasese des aasvagesensg eoeasse 1 42 Worldwide Customer Support Numbers ccccececeeseeeeteees 1 49 ill Chapter 2 Operating Overview Using the Control Panels cscsicctoive cise cious einen a a 2 1 Control Panel Layout seseina a ees 2 1 MGIC ALOT 1S 1 4 03 eroien epi irn sep ie eaii 2 3 Settings and Defaults siccisiawuiuiensraousavcuiaeaiadieaawus 2 4 Restoring Factory Defaults ec eeeeeesssneecceeeeeeeseeenneeeeeeees 2 7 Control Panel MEDUS aenieei eonenna areren ea eer iiai eiar 2 8 Paper Handling Menu sssesssseesssssseeeseeresssssserereersssssseeeeeee 2 9 Diagnostics Men scena a R hens 2 11 Information MG i 25 ssdessionastvszeshlossxigesteneaablacsseqssteteasblabeeys 2 12 Self Test MENU vassccicsaaedas iiien niii ia 2 13 Print Quality Meni sescocadacsacdiscssoesiaidarehoasanceasseandieasevee ses 2 14 Prine Metsik
65. ardware causes Bad logic PCA Bad power supply Back door sensor failure Wiring or connectors faulty or loose Parts Needed for Repair Power supply PCA Mechanism Symptoms on Login PCA There are some symptoms if the fault lies with the logic PCA There is no power but the LCD displays squares When customer has installed memory personality module or MIO into the printer just before the failure 8 4 Troubleshooting No Power Known Issues The main issues known for causing No Power is Logic PCA failure Harness being cut Power supply on off switch is broken Faulty back door sensor Troubleshooting 8 5 LED or LCD The printer is not functioning properly when the key panel LED has no lights red or green or when the LCD has no display or wrong display Possible Hardware Causes Bad Key Panel PCA or LCD PCA Bad PCA Wiring or connectors faulty or loose Both LEDs red and green blink at a very fast speed if there is a mechanism error or bad PCA Verify the problem by powering off the printer and us Parts Required for Repair Key Panel PCA or LCD PCA PCA Mechanism 8 6 Troubleshooting LED or LCD Blinking LED Both the red and green LED lights blink at a very fast rate if there is a bad Logic PCA Verify the problem by 1 Powering off the printer and powering it up again to see if the error persists 2 If error persists press the on line button once to read t
66. ates including provinces in Canada may a Preclude the disclaimers and limitations in this Warranty Statement from limiting the statutory rights of a customer e g Australia and the United Kingdom b Otherwise restrict the ability of a manufacturer to make such disclaimers or impose such limitations or c Grant the customer additional warranty rights specify the duration of implied warranties which the manufacturer cannot disclaim or not allow limitations on how long an implied warranty lasts To the extent allowed by local law the remedies provided in this Warranty Statement are the customer s sole and exclusive remedies 1 38 Product Information Limitations of Liability 1 EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THIS WARRANTY STATEMENT IN NO EVENT SHALL HP BE LIABLE FOR ANY DIRECT INCIRECT SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES WHETHER BASED ON CONTRACT TORT OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY OF SUCH DAMAGES Product Information 1 39 Warranty and Support Obtaining Printer Drivers The HP 2500C Series Printer Driver Software is updated periodically The latest versions can be obtained from authorized Hewlett Packard dealers or any of the sources listed below 24 hour Modem Access Internet HP 2500C Series Printer drivers and product support information can be obtained through the World Wide Web at http www hp com go hp2500 HP BBS Library The HP 2500C Se
67. carriage latch is open 439 IMECH_CARRIAGE_LATCH_ERROR This error should become something more benign 441 IMECH_PUMP_JAM ISS pump motor jam ISS Logic PCA Harness Pump could not move to desired position 442 IMECH_STALLED_MOTOR_ENCODER Encoder wheel Linefeed PCA Logic PCA error Motor stall paper encoder signal 443 IMECH_STALLED_MOTOR_EMF INot used Motor stall EMF signal 444 IMECH_PAPER_ENCODER Encoder wheel linefeed PCA Logic PCA error Thrown when quadrature calibration fails 445 IMECH_NUDGE_ERROR INot used Nudge position error outside limits 446 IMECH_PAPER_JAM_ERROR Not able to feed out media Linefeed motor Linefeed PCA error _ Paper jam while ejecting 451 IMECH_PEN_SHORT_OVER Pen issue Logic PCA carriage base error Pen Short Test failed voltage increase 452 IMECH_DARWIN_OVERTEMP Darwin Senior Failed PCA Darwin over temperature 453 IMECH_DARWIN_JR_OVERTEMP Darwin Junior Failed PCA Darwin Jr over temperature 454 IMECH_RESISTOR_TEST_FAIL INot used pen issue flex cable carriage base logic PCA Resistor test gt 100 nozzle failure 455 IMECH_SS_ OUTOFLIMITS Service Station Logic PCA ISS could not be homed within reasonable limit 456 IMECH_SS_DIRTYPONI1 Service Station Logic PCA ISS could not be freed from carriage case 1 457 IMECH_SS_DIRTYPON2 Service Station Logic PCA SS could not be freed from carriage case 2 458 IMECH_SS_DIRTYPON3 Service Station Logic PCA SS could not be freed from carriage
68. cement 382 RED_DM_SOCKET_ILLEGAL_TAG I O problems firmware problem gt reset printer or PCA replacement 397 RED_DM_SYS_PARAMETER_ERR Not used 398 RED_DM_INVALID_PEN Not used 399 IRED_DM_NONSPEC_ERROR INot used Generic error trap no additional information Mechanism Code Errors 411 IMECH_BAD_MECHWARE INot supported Mechware command 412 IMECH_BAD_RESOLUTION Print resolution not supported Someone asked for an unsupported resolution 413 IMECH_BAD_INIT Firmware code error subsystem failed TaskSpawn 414 IMECH_THERMAL_SHORT INot used Pen temperature went over 95 degrees 415 IMECH_CARRIAGE_JAM Carriage blocked Encode sti carriage motor carriage PCA ai ase eta failure detected Harness Logic PCA error 416 IMECH_NO_MEMORY Firmware error or not enough memory reset printer 417 MECH _FAIL_ADC_CAL INot used Failed the internal ADC CAL 418 IMECH_ADC_RAIL INot used The ADC was at the rails was 423 419 IMECH_VREF_PROB INot used The ADC was probably overdriven 2 28 Operating Overview 421 IMECH_BAD_BLACK_PEN Not used pen flexcable Carriage PCA Logic PCA error Black pen had bad ID or TSR 422 IMECH_BAD_CYAN_PEN Not used pen flexcable Carriage PCA Logic PCA error Cyan pen had bad ID or TSR 423 IMECH_BAD_MAGENTA_PEN Not used pen flexcable Carriage PCA Logic PCA error Magenta pen ha
69. cessdieddectiaiietndeieneniededai aes 7 10 Installing the LED POA 53 5 sccncecncsas discssoecs eadanedisiaseeesatangenteseeese 7 12 Removing the LCD Panel 3st astntin iets as ee Hematite 7 13 Installing the LCD Patiel wocssscoccccasvsigsanascdncctevetuvassccibsetevesbovassattsens 7 14 Removing the Power Knob o c c icssasyesevhsascabgeasenasshsaceneosssonieebsneeiys 7 15 Installing the Power KnOD 3c ds asieta cutee scgeste eae vaten ag tes bani 7 16 Removing the Power Supply ssscccccceeeesseeenneeeeeeeeeeeeeeeaeees 7 19 Installing the Power Supply o cccijccssssersssaacdivnssasaseriaatdvenssatarssatcees 7 20 Removing the MIDS i cisscigsiencacvecsdvciyesnssadeecdavattuansenibectaveiporssentbeses 7 21 Installim the MIDS cuss acc n R O R ERRER RR RR ae 7 22 Removing the Ink Supply System eee eeeenneeeeeeeeeeeeenaeees 7 23 Installing the Ink Supply System eee eeeesneeeeeeeeeeeeeeeaeees 7 24 Removing the Main Case vis Gcisedeavaasacsiaed coivaaeatd ca rieded ers caigueraedee 7 25 Installing the Main Case c cc2nten cieeeaed ein ied a iene 7 26 Removing the Paper Knobs ducd havi Qaeda haaieedaw aes 7 27 Installing the Paper MOD sgsscecticesssatesdeceeaceeseeastydeepicesapvavestonstacsues 7 28 Removing the Fam os ccsisisssiacndes nesei cecteesa Gaandss eii ric saan eats 7 29 Installing the Fan iscri iea easa e a a EEA aS s 7 30 Removing the Carriage MOotor essessessessersesereressrrerrssrresesereessse 7 31 Installin
70. ct a mutually supported communications mode During the negotiation phase the host indicates which communication mode and options it would like to use via the Extensibility Request Value If the peripheral device does not support the requested mode or options it sets the Extensibility Flag low and the interface returns to Compatibility Mode Product Information 1 13 Specifications Reliability Specifications Category Specifications Printer Usage Up to 12 000 pages month Mechanism Life 150 000 A size pages 5 years 1 14 Product Information Specifications Interface Specifications Category Specifications Interface Specification Centronics parallel IEEE 1284 Compliant with 1284 B receptacle ECP 64KB buffer size Product Information 1 15 Specifications Physical Dimensions With paper tray closed 27 0 x 24 0 x 13 3 inches WxDxH 685 x 610 x 337 mm With paper tray fully extended 27 0 x 29 3 x 13 3 inches WxDxH 685 x 745 x 337 mm Weight 26 5 kg 58 48 1b without printheads and ink cartridges 27 0 kg 59 52 lb with printheads and ink cartridges Desk space needed 27 0 x 21 0 inches W x D 685 x 532 mm cron 9 662 n eee DESK SPACE NEEDED Printer with paper tray clos
71. d Two types of ROM tests 123 FULL_ROM_TEST_FAIL Problem with ROM on Main PCA CRC Test failed 124 IFRONT_PANEL_ERROR_TRAP INot used User asked for an error trap Stack Overflow gt program error reset printer otherwise replace 125 ISTACK_SIZE_TOO_SMALL PCA 126 IRAM_ADDRESS_TEST_FAIL IPCA error Ram address line test Program error recources are not available printer could be working on other tasks reset or replace PCA 128 IPROCESSOR_FAULT Program errors affecting main CPU reset or replace PCA i960 processor fault 129 IUNUSED_INTERRUPT_HIT Design of interrupt is wrong service routine is not recognized Interrupt with no vector assigned Emulator p s offendingTask Assert will display additional information the first extended code 127 IDEMO_MSG_Q_ CREATE Couldn t create qSelfTest queue Operating Overview 2 23 Development error 131 INK_LEAK_ERR_K ISS error Not used Pump detected OOI before level down ISS error Not used Pump detected OOI before level down 132 INK_LEAK_ERR_C 133 INK_LEAK ERR _M ISS error Not used Pump detected OOI before level down 134 INK_LEAK_ERR_Y 2 24 Operating Overview ISS error Not used Pump detected OOI before level down 139 IDEFERRED_ERROR_TRAP Error happened during power up but printer recovered Printer error trapped in a previous lifetime
72. d bad ID TSR 424 IMECH_BAD_YELLOW_PEN Not used pen flexcable Carriage PCA Logic PCA error Yellow pen had bad ID TSR 425 IMECH_BLACK_OOI INot used ISS Harness Logic PCA error Black out of ink trap 426 IMECH_CYAN_OOI Not used ISS Harness Logic PCA error Cyan out of ink trap 427 IMECH_MAGENTA_OOI INot used ISS Harness Logic PCA error Magenta out of ink trap 428 IMECH_YELLOW_OOTI INot used ISS Harness Logic PCA error Yellow out of ink trap 429 IMECH_UDV_PROB INot used 12V supply was out of spec was 424 431 IMECH_PEN_E_5 SHORT Pen failed Electrical short test on 5 V failed 432 IMECH_SS_FAILURE Service Station harness Logic PCA error SS jammed or SS OPTO failure 433 IMECH_NO_RAMP_MEMORY INot used Downloadable ramp allocation memory failed 434 IMECH_BAD_SPIT_FREQ Not used Logic PCA bad pen Spit Frequency or Spit Count out of range 435 IMECH_PEN_VP1_SHORT Pen Logic PCA carriage base Flexcable connection error Electrical short test on VP1 failed 436 IMECH_PEN_VP2_SHORT Pen Logic PCA carriage base Flexcable connection error Electrical short test on VP2 failed 437 IMECH_PEN_E_ 12 SHORT Pen Logic PCA carriage base Flexcable connection error Electrical short test on 12 V failed Not used pen issue Logic PCA Carriage base All 4 pens have a bad ID This error could be caused 438 IMECH_ALL_PENS_BAD By a short on one of the pens which cannot be specifically identified INot used Recoverable error The
73. d prior to the part expiring By separating the printheads and ink cartridges you only replace the component that is no longer usable Printheads can be replaced one at a time without the need for costly or extensive servicing and aren t discarded when the ink is expended HP printheads also use a wet wiping system to eliminate nozzle clogging that plagues other permanent printhead designs Component replacement is easy Simply pull out the used part and snap in a replacement 1 2 Product Information Technology Update The Benefits Cuts up to 30 percent off the printing costs of other methods Modular design means only the component that is no longer useful is replaced Longer life printheads and higher capacity ink cartridges means less frequent replacement Achieves color laser speed in a personal desktop printer Printheads have 304 nozzles apiece 1 216 total the most in the industry resulting in faster print speeds Prints in 1 2 inch swath as opposed to the 1 5 or 1 3 inch swaths of integrated print cartridges Ink cartridge pressurization system keeps constant flow of ink to printhead Smart chips store component information and alert user to low ink ink out and printhead failure status Product Information 1 3 Specifications Data Sheet Print Method Plain paper drop on demand thermal inkjet printing Print Speed Black Black Text Letter A4 11x17 A3 Econofast Mode 9 ppm 5 ppm Normal M
74. d the various connector cables do not cause any obstruction Replace the seven screws back to secure the PCA to the chassis Reattach the flex connectors carefully gently pushing both ends of the black plastic fastener till they are seated firmly in the slots Also reattach the power connector and the four connectors ensuring that the black connectors are connected to the black slots and the grey connectors to the grey slots respectively Place the metal PCA cover over the PCA card and ensure that the screw holes are aligned properly Replace the four screws to fasten the cover plate to the rear access door If you have any peripheral accessory e g MIO network card reconnect it by sliding it in on the right side of the rear access door and tightening the two screws on the card to attach it firmly Close the rear access door Plug in the power cord and turn on the printer 7 6 Removal and Replacement of Parts without Calibration Replacement of Parts Replacement of Service Station You will be removing the Service Station from the printer and installing a new Service Station Removing the Service Station Step 1 Remove the printhead access cover by opening the ink cartridge door and tilting the access cover to the side Step 2 Lift the two latches on both the right top and left top corners of the rear access door to unlatch it Step 3 Remove the service station side cover by unscrewing the two screws securing it and
75. e A B C D E Bo ae a 3 28 7 The value 3 at A is flashing 8 By pressing value change the value at A that matches the corresponding straight line on the test page 9 When the value for A is correct press the Item button to skip to B 10 When all values are set press the Select button 11 The printer will display signs of activity LCD message Printing Confirm Page 12 The printer prints two squares and a cross If the printed lines are straight the printhead alignment procedure is complete All pens Missing When the message ALL PENS MISSING appears on the LCD one of two possible situations apply Either all print heads are missing from the carriage or at least one of the print heads is experiencing an ink short Following the message A The printer will go automatically into Ink Head Diagnostic Process Prt Hd Diag appears B The user has to press select to start the Ink Head Diagnostic Process The diagnostic program will ask to insert the black print head only after which the printer will check the print head Subsequently the user will be asked to add one print head at the time and the diagnostic program will perform checks on each print head added Operating Overview 2 19 1 The printer has only one data line to check for shorts It is possible that the original error message will refer to a different print head as the one that is actually having the ink short The Ink Head Diagnost
76. e Nozzles Speed HP No 10 Black 12 000 pages min 300 12 kHz HP No 10 Cyan 15 000 pages min 300 12 kHz HP No 10 Magenta 15 000 pages min 300 12 kHz HP No 10 Yellow 15 000 pages min 300 12 kHz Functional Overview 6 3 Writing System Thermal InkJet Technology The HP printer family uses Thermal InkJet II TIJ H technology The basic principle of TIJ I is to apply heat to a tiny amount of ink until it expands and is propelled through a nozzle The first step in the process is to fill a small reservoir known as the firing chamber with ink nozze plate The next step is to heat the ink with a thin film resistor layered above the firing chamber As the ink heats up it expands to form a bubble drop formation The bubble continues to expand and finally bursts At the instant when the bubble bursts the ink is forced through the nozzle located below the firing chamber and out onto the paper 6 4 Functional Overview Writing System Bubble collapse begins refill As the bubble collapses the ink in the orifices retracts breaking off the ejected drop of ink and drawing the meniscus into the orifice The surface tension in the deformation of the meniscus produces the suction to draw in fresh ink to refill the chamber Meniscus settles to complete refill This process repeats up to 12 000 times a second and creates residual heat in the resistor A layer of silicon is placed above the resistor to cool i
77. ead and cartridge errors Not used Token area failed zero write self test 157 INVM_ERR_BAD_WRITE_PROT IPenhead and cartridge errors Not used Write protect area failed self test 158 INVM_ERR_ BAD MODEL_NUM Penhead and cartridge errors Not used Acumen Model Number field out of range 159 INVM_ERR_INCOMPAT_INK Penhead and cartridge errors Not used INon approved bit and JETSERIES 161 INVM_ERR_BAD MFG WEEK Penhead and cartridge errors Not used Mfg week gt 51 162 INVM_ERR_SPARE Penhead and cartridge errors Not used Previously was Gas Gauge Gap 163 INVM_ERR_POOL_ALLOC_FAIL System recources Reset printer INo memory to allocate pool from 164 INVM_ERR_ACU_BAD_ SIZE Penhead and cartridge errors Not used Token Write protected or Scratchpad size 0 165 INVM_ERR_DUPLICATE_TAG IPenhead and cartridge errors Not used Two identical tags were found in an Acumen chip 166 INVM_ERR_TOKEN_MISLOC Penhead and cartridge errors Not used Status superfield not located in token area Bus used for connecting devices on the PCA experiences error A failure was detected on the serial bus used to access NVM Reset Printer gt Replace PCA devices I2C bus The following extended error codes apply 001 STUCK_LO_SDA 002 STUCK_HI_SDA 004 STUCK_LO_SCL HOF NVM_ERR_I2C_CONF_FAIL 005 STUCK_LO_SCL STUCK_LO_SDA 006 STUCK_LO_SCL STUCK_HI_SDA 008 STUCK_HI_SCL 009 STUCK_HI_SCL STUCK_LO_SDA 010 STUCK_HI_SCL STUCK_HI
78. eanliness when handling and storage Trace quantities of ethylene oxide EO may be present in this product Although these trace quantities could accumulate in headspace areas of storage and transport vessels they are not expected to cause a condition which will result in EO concentrations greater than 0 5 ppm 8 hour TWA in the breathing zone of the workplace for appropriate applications OSHA has established a permissible exposure limit of 1 0 ppm 8 hr TWA for EO Code of Federal Regulations Part 1910 1047 of Title 29 This product may decompose at high temperatures generating vapors which could cause irritation For uses at elevated temperatures adequate ventilation or exhaust is recommended Material Safety Data Sheet MSDS Material Safety Data Sheet MSDS are available for the ink used in ink cartridges and the polyethylene glycol used in the service station These MSDS data sheets include product identification characteristics of the ink etc and precautions for handling and use You can request an MSDS at the following address Hewlett Packard Customer Information Center Department MSDS 19310 Pruneridge Avenue Cupertino CA 95014 Mailstop 49AS Telephone 1 800 752 0900 Ask for Department MSDS 6 am to 5 pm Pacific Time Material Safety Data Sheets are also available from the following sources HP Forums of Electronic Bulletin Board Services HP FIRST Customer Support Centers Refer to Service and Suppo
79. eas thoroughly with soap and water Immediately flush with large amount of clean lukewarm water low pressure for at least 15 minutes Color Seek medical attention for accidental ingestion of nitrates Note to Medical Professionals Treat symptomatically for nitrate related toxicity methemoglobinemia The technical literature indicates administration of 1 to 2 mg kg of 1 methylene blue slowly by IV if the patient is cyanotic and symptomatic or the methemoglobin level is greater than 30 in an asymptomatic patient Additional doses may be required Black Wash affected areas thoroughly with soap and water Inhalation Remove to fresh air Seek medical attention if the skin irritation eye irritation or stomach upset persists For more information please refer to the MSDS Chapter 7 5 4 Maintenance and Ink Cartridge Safety Ink Cartridge Safety For Service Station Assembly Polyethylene Glycol is found in the service station and is used to clean the printheads This substance is commonly used as food additive Action To Take For Spills Or Leaks Do not leave the substance on the floor as it makes the floor slippery Soak it with absorbent material and scoop into drums Disposal Method Salvage or burn in an approved incinerator in accordance with all federal state and local requirements Maintenance and Print Cartridge Safety 5 5 Ink Cartridge Safety Potential Health Effects Primary Routes of E
80. ected menu items Value Press this to cycle through selected menu item s values Select Saves the value for the selected item An asterisk will appear next to the value indicating that it is the new default Default settings will remain when the printer is powered off or until reset when you choose to reset factory defaults from the RESETS menu Prints the selected printer information page from the control panel 2 2 Operating Overview Using the Control Panel Indicator Lights There are two LEDs lights on the printer LED Indicators Function Ready LED Lit up when the printer is printing OR in normal state OR when it is online Attention LED Red Blinks when the printer is in an error state OR requires attention Error LED Green Red Both LEDs blink when the printer detects an blinking rapidly error Power cycle the printer to correct If the error persists push the on line button once to see the error message Operating Overview 2 3 Using the Control Panel Settings and Defaults These are the various possible menu settings The factory defaults where applicable are indicated in bold Other additional menu items may also appear depending on which hardware modules have been installed in the printer For more information on these settings refer to Control Panel Menus Chapter 2 TRAY 2 TYPE PLAIN HP INKJET HEAVY HP PHOTO TRNSPRNGCY IRON RAPID TRNS
81. ed mS 745 338 88888 ss O DESK SPACE NEEDED Printer with paper tray fully extended 1 16 Product Information Specifications Packaging Dimensions Specifications 792 mm 31 3 in W x 731 mm 28 8 in D x 457 mm 18 0 in H Product Information 1 17 Specifications Electrical Specifications Input Voltage 100 to 240 Vac 10 50 60 Hz 3 Hz Interface Centronics parallel Specification IEEE 1284 Compliant with 1284 B receptacle ECP Power Consumption Idle 4 4 watts Printing 35 watts max Transient Spike Immunity Amplitude 1kV Pulse width 50 seconds Rise time 1 2 seconds 1 18 Product Information Specifications Environmental Specifications Category Specifications Temperature Operating 5 C to 40 C 41 F to 104 F Storage condition 40 C to 60 C 40 F to 140 F Recommended operating 15 C to 35 C 59 F to 95 F Humidity Operating 10 80 RH non condensing Storage condition 10 80 RH non condensing Recommended operating 20 80 RH non condensing Altitude Operating 0 to 3100 meters Non operating 0 to 4600 meters Mechanical Vibration Frequency range 5 to 500 Hz Operating Random Approxi
82. eeees 3 9 Unexpected Paper SIZE sa 3cosssceccuceas eddaavsesoesadancdiaraseeeesaessoaniesemseense 3 9 Printer 18 Tale 24 sie dete caavea statin n ing eintea lie asl 3 9 Printer is Printing from Tray 1 or Tray 2 0 0 eeeeeeeeeeeseeeeeeeeeeees 3 9 Printer is Printing from Tray 3 azc20seosicapadetsccsncsdeshsae se laardceeehhceees 3 10 Paper Jam at Output Bin During Paper Loading ee 3 10 Paper Jam at Output Bin During Printing eeeeeeeeeeeeereeeeeereee 3 10 Paper Jam Internal During Paper Loading seseeeseeeeesssseeerreee 3 11 Chapter 4 Install Uninstall Installing Printer Software from CD essessesserseeererrrerrrrreerrerrsereee 4 Installing PCL Software from CD in Windows ssec 4 2 Installing PCL Software from Floppy Diskettes in Window s 4 3 Installing PostScript Software in Macintosh eeeeeeeeeeeeeee 4 4 Installing PostScript Software in Windows ceeeseeeeeeeereeees 4 4 Uninstalling Printer Software o oo eeeeeeeeeseeeeeeeesneeeesesneeeeeseaaes 4 5 Por Windows 3 1 caicein lac edaiee cose sicdadin a a aSa Si 4 5 For Windows 95 98 NT4 0 o oo eeeseeceeesssseeeeeesnaeeecessnneeeessssneeees 4 5 Copy Printer Software from CD to Disk or Server eseese 4 6 Chapter 5 Maintenance and Ink Cartridge Safety Cleaning the Printer and Accessories eeeseeeeeeesneeeeeeenneeeeesenaes 5 1 Cleans Spilled INR oges sea csa e a asa aa aos 5 1 Panth ad coos Anat ans Leal ts dese tes dos
83. ellow HP No 10 Ink Cartridges HP No 10 Black Ink Cartridge 28 ml C4840A Black HP No 10 High capacity black Ink C4844A Cartridge 74 ml HP No 10 Cyan Ink Cartridge C4841A Cyan HP No 10 Magenta Ink Cartridge C4843A Magenta HP No 10 Yellow Ink Cartridge C4842A Yellow 6 2 Functional Overview Writing System Ink Cartridge and Printhead Specifications The printing type described here is plain paper drop on demand Thermal InkJet printing The specifications listed here assume the printer is being used for general home or office applications It is further assumed that the printer is being stored and operated at ordinary room temperature and humidity Ink Cartridge Specifications Ink Cartridge Ink Base Page Life Ink Capacity HP No 10 Black Pigment based ink 500 pages 27 ml HP No 10 Black Hi capacity Pigment based ink 1400 pages 74 ml HP No 10 Cyan Dye based ink 1240 pages 7 29 ml HP No 10 Magenta Dye based ink 1240 pages 7 29 ml HP No 10 Yellow Dye based ink 1240 pages A 29 ml 1 The black ink cartridge life is based on an 8 in x 10 in printable area with a 5 printing density 2 The color ink cartridge life is based on an 8 in x 10 in printable area with a 15 printing density The printing consists of 10 composite black and 15 of the following colors cyan magenta yellow green red and blue Printhead Specifications Printhead Approximate Lif
84. ence Fixed field sensors compare the amount of reflected light that is seen by two differently aimed receiver optical elements A target is recognised as long as the amount of light reaching receiver seen by one receiver is greater than other Distance of sensing from the bottom of the sensor to paper full level 35mm Functional Overview 6 15 Paper Paths and Components Linefeed Accuracy A closed loop drive system was used to ensure good positional accuracy of the transmission system This involved the use of a rotary encoder disc mounted on the drive roller shaft in conjunction with a three gears gear train design The mounting of the encoder disc directly on the drive shaft helps to eliminate gear and motor errors and at the same time offer direct feedback on the position of the drive roller shaft However errors due to encoder disc eccentricity drive roller run out and media roller interface will still be present The encoder disc is a rotary disc made from Kodak LPF7 film A total of 1440 counts were printed on the disc at an optical diameter of 58 2125 mm The count to count spacing is 200 LPI This spacing translate into a linear movement of 1 300 inch on the circumference of the 38 808 mm drive roller 6 16 Functional Overview Paper Paths and Components OPTICAL RADIUS R29 106 0 05 1440 COUNTS To achieve linefeed of less than 1 300 inch the spacing between counts will have to be extrapolated with the help of the HP
85. es Region Headquarters Hewlett Packard Asia Ltd 22 F Peregrine Tower Lippo Centre 89 Queensway Central Hong Kong Canada Hewlett Packard Ltd 6877 Goreway Drive Mississauga Ontario L4V 1M8 Canada European Operations Headquarters Hewlett Packard S A 150 route du Nant d Avril PO Box 1217 Meyrin 2 Geneva Switzerland Latin America Hewlett Packard Latin Am Headquarters Monte Pelvoux 111 Lomas de Chapultepec 11000 Mexico D F Middle East Asia Middle East Central Africa Sales Headquarters Hewlett Packard S A Rue de Veyrot 39 CH 1217 Meyrin 1 Geneva Switzerland 1 48 Product Information Intercon Operations Headquarters Hewlett Packard Company 3495 Deer Creek Road PO Box 10495 Palo Alto CA 94303 0896 USA Warranty and Support Worldwide Customer Support Numbers Customer Support Centers provide technical information via telephone directly with online agents who are trained to assist with setup configuration startup and troubleshooting of HP products Customer Support Center assistance can be obtained by calling one of the following country specific telephone numbers Check the world wide web at http www hp com go hp2500 for the most up to date customer support telephone numbers Country Telephone Number For U S 208 323 2551 For Latin America Argentina 541 787 4061 69 Brazil 55 11 709 1444 Chile 562 800 3609
86. es not run automatically 1 Start Microsoft Windows Make sure no other Windows applications are running 2 Insert the Starter CD into your computer s CD ROM drive 3 For Windows 3 1x select File then Run for Windows 95 98 NT 4 0 select Start then Run 4 At the Command Line box enter the letter of the computer s CD ROM drive followed by INSTALL for example D INSTALL 5 Follow the instructions that appear on the screen to complete installation 4 2 Install Uninstall Installing Printer Software from CD Installing Printer Software from Floppy Diskettes in Windows 3 1x Windows 95 Windows 98 and Windows NT 4 0 1 Close all other applications including anti virus programs 2 Put Disk 1 into the computer s floppy drive 3 Select File Run for Windows 3 1 or select Start then Run in Windows 95 98 NT 4 0 4 At the Command Line box type the letter of your floppy drive followed by SETUP for example A SETUP 5 Click the OK button Follow the instructions that appear on the screen to complete installation of the printer software Install Uninstall 4 3 Installing Printer Software from CD Installing the PostScript Printer Software on a Macintosh computer for HP 2500CM printer and PostScript Upgrade kit only 1 Insert the PostScript CD into the computer s CD ROM drive 2 Click on the CD icon on the Desktop 3 Click the Install icon in the folder to install the printer sof
87. g the Carriage Motor sseessseseeeerereesererrssrresrssrresesereessse 7 32 Removing the Assembly Harness Covet scccceceeeeeeeeeeeees 7 33 Installing the Assembly Harness Covet s src 7 34 Removing the Rear Doof o cisecsezsceclaxtoeclisns data eetessdastiedaces 7 35 Installing the Rear Doty ca i ccieagbaasecstdns cea ivansnasbiadvevaiveaseastaeares 7 36 Removing the Encoder Strip ee ee eeeesseceeeeesneeeeeesseeeeesenaeeees 7 37 Installing the Encoder Satp acs ence eek once Heese eee 7 38 Removing the Primary Star Wheel eee ee eeeeeeeeessneeeeeeenneeees 7 39 Installing the Primary Star Wheel eee eeeeceeeesssneeeeeeenaeeees 7 40 Removing the Secondary Star Wheel eeeeeesseeeeeeeeeeeeeennaeees 7 41 Installing the Secondary Star Wheel eee eeeeseeeeeeeeeeeeeeenaeees 7 42 Removing the Rubber Foot 3253 32 sgccs a ocacees ance eset sy adeas 7 43 Installing the Rubber POO s i sscesgepsyorciadskvdessetanebtatedegegbeasebsncenys 7 44 Removing the Absorbers cccssecescssenceeeeseteceessectecneenseneetes 7 45 Installing the A DsorDers sca ccpcesadsaascadiacsseceisaecdsacacecsaseagiadiecugemaes 7 48 Vii Chapter 8 Troubleshooting Troubleshooting Concepts wc Aud ea ee A ai Aes 8 1 TEED ieten asa i wie Ba oD a Oa ee 8 2 Standard Procedures oseresn iier E ete E ies 8 3 INO POWER EET 8 4 EED Oru Dyas cacatdis co agente A E ada a a T Eaa 8 6 Unrecoverable Error Messages
88. gnostic pages the diagnostic page and extended diagnostic page A PostScript PS configuration page may also be printed if the PS Personality Module has been installed Please note that the default pick for diagnostic pages is determined by the firmware version of the printer and can not be changed Diagnostic pages will by default always pick from Tray 2 or Tray 3 depending on firmware rev Diagnostic Page The various fields on the page are as follows a Printer Information Model HP 2500C Series Version 6 5 2 Service ID 975 Index 1379 2 Built in Bitmap Fonts Proportional Available Point Sizes CGTimes 5 6 7 8 10 12 14 CGTimes Italic 5 6 7 8 10 12 14 Univers 5 6 7 8 10 12 14 Univers Italic 5 6 10 12 Fixed Pitch Available Point Sizes Available Pitches Courier 6 12 24 5 LO 1667 20 Courier Italic 6 12 24 5 10 20 Letter Gothic 6 12 24 6 12 24 Letter Gothic 4 75 9 6 19 16 67 Letter Gothic Italic 6 12 24 6 12 24 Version firmware version of the printer Service ID born on date which takes the format YYDDD where YY indicates the year and DDD indicates the ordinal number of days in the year when the printer was first used by the customer Index number of pages printed Built in Bitmap Fonts the PCL fonts that reside in the printer Operating Overview 2 33 Printer Diagnostic Pages Printhead Info rai Printhead Information Pages Printed approximate B 1300 Cr L300 M 1300 Y 100
89. gure E A DC motor is used to supply power to provide the pick force UN N mg to drive the top media sheet s against the separation surface in front of the tray The angle of the separation surface with respect to the horizontal is in such that it ensures only one sheet of media is fed through The media is fed continuously until it reaches the set of pinch rollers at the drive roller before the drive roller takes over the driving force Functional Overview 6 21 Paper Paths and Components Dual Bin Skew Correction Method The TOF skew for media from dual bin is bettered by the dual bin skew correction to its required specifications The media from the dual bin tray is fed by the dual bin pick roller until it hits the first roll of in pinch rollers which is stationary at that moment The over feeding of the media will cause the media top edge to align perpendicularly to the pinch rollers and corrects itself The drive roller takes over the drive the media into the print zone 6 22 Functional Overview Paper Paths and Components Dual Bin Structure Schematic The dual bin structure is molded in one piece to reduce feature to feature tolerance stack up It supports the whole weight of the primary paper path mechanism and writing system from the top provide mounting for the swivel PCA from the back encapsulates the 100V power supply on the right and provides sliding surface and datum surface for the dual bin tray at the middle The x
90. h cebas bade ltea sable osaeatesasdgabdlermagetnadtatees 5 2 Ink Cartridge Safety lt s 22 4c1stdi eat Watienend aes dedak 5 3 For HP No 10 Color Black Ink Cartridges cccceecceeeeeeeeeeeeees 5 3 For Service Station Assembly cccccccccsessseeeccceeeeseeeseeseeeees 5 5 Potential HealthiB ects acts Ra nnn kanen pahono n nRN 5 6 First AIC WICAS UNE S si a a E E eames 5 7 Note to Physical eiscsieestee iiss tepsti reste eenst iesala 5 7 Handling Precautions s 4 csicsiescccicsesssdenscacocansdsasdandasdcaneeaesdiasaansaass 5 7 Additional Information 20 0 0 cceeessseecccceeeceseesseseeccceeeeseeeeeeseeaees 5 8 Material Safety Data Sheet MSDS eee eeeeeeeeeseneeeeeeenaeeees 5 8 Chapter 6 Functional Overview WV PGI Systemi ac 1d dh ca dade a a oaedcausule ad aaea nie aaaue ea aaa SE 6 1 Introd ction eieren ea r E E E E E TE Ea 6 1 Part INUIIBERS 233402 Gee E cin E ee cae 6 2 Ink Cartridge and Printhead Specifications 6 3 Thermal InkJet Technology is ccsiccsssjasssescccteses ptantsacsaaaceseoaiadsaasense 6 4 Paper Paths and Components cesesceeeessneeeeeseseeeeeesseeeeeseaaes 6 6 CHASSIS anann eaan tan iakete a Giana Sosa tee eS ee ees 6 6 Output Management 4 3 cutee a kea eee au ta aca hate 6 7 Output Mechanisms encis oiee anen en ins 6 8 Swivel PCA 2 ssessishesevtsasiansdesveagaa iets a anaa aeRO 6 18 Dual Bin Pick and Feed Mechanism eeeeeeeeseeeceeeeeeeeeeeeneees 6 21 HP 25006
91. h to print through Tray 1 set your driver to pick from Tray 1 and send the print job before putting media in Tray 1 WRONG MEDIA The media type which the printer has You may wish to either load in the right media TYPE ACTION detected is not the type specified in your or choose to print on existing media You may print settings also cancel the current print job by pressing the Cancel Print button UNEXPECTED The specified paper size is different from the Reload the correct media into the tray and PAPER SIZE paper size in the selected input tray The print again output was truncated to fit the paper in the printer Some output may have been lost PRNT HDS NOT ALIGNED The printheads have not been aligned For best print quality align the printheads before the next print job Align the printheads For instructions see Align Printheads NON HP COLOR CART A non HP color cartridge has been detected HP does not guarantee non HP cartridges The use of incompatible cartridges may disrupt the intricate printing system potentially resulting in reduced print quality and even printer damage Use original HP ink cartridges instead COLOR CART NEAR EXPIRY One of the ink cartridges Black Cyan Magenta or Yellow is near expiry To obtain optimum print quality it is recommended that you do not use expired ink cartridges Be prepared to replace the mentioned color ink cartridge COLOR INK LOW One of
92. he error code Error 143 Replace Logic PCA This is an NVM reset error Possible Hardware Causes Mechanism error Bad PCA Parts Required for Repair PCA Mechanism Troubleshooting 8 7 LED or LCD Sensor Error The sensor has a problem if it activates continuously Possible Hardware Causes Sensor problem Bad PCA Wiring or connector problem Parts Required for Repair PCA Mechanism Whenever the back panel has been removed make sure it snaps back into place properly on putting back 8 8 Troubleshooting Unrecoverable Error Messages The printer LCD panel displays recoverable or non recoverable error messages Printer displays recoverable error message if the problem can be easily solved by customers and it displays non recoverable error message if there is a hardware problem Bad PCA is indicated by 100 series errors Error 241 and 242 300 series errors 500 series errors 700 series errors 1 Some 700 series errors are caused by the MIO 2 400 series errors are Mechanism code errors but can be caused by PCA problems too Bad Service Station is indicated by Errors 455 459 Error 462 Error 463 Parts Required for Repair Service Station PCA Troubleshooting 8 9 Unrecoverable Error Messages Bad Ink Supply Station is indicated by Errors 425 428 Error 441 Parts Required for Repair Ink Supply Station PCA K
93. ia 03 298 2478 New Zealand 64 09 356 6642 Philippines 65 275 7251 Singapore 275 7251 Taiwan 02 719 5589 Thailand 662 661 3511 Product Information 1 45 Warranty and Support HP Telephone Support Technical Phone Support for Customers The HP Customer Support Center provides free technical assistance for peripherals within the hardware warranty period For the product under warranty call 208 323 2551 For the product out of warranty call 1 900 555 1500 at 2 50 per minute or 1 800 999 1148 at 25 00 per call using VISA MasterCard The above prices are subjected to change without notice To ensure the call is dealt with quickly have the following information ready The product model number and serial number The operating system version and the configuration A description of the software installed and the accessories used HP North American Customer Support Center Assistance from the Hewlett Packard North American Customer Support Center is available Monday to Friday 7 00 AM to 6 00 PM Mountain Time except Wednesday 7 00 AM to 4 00 PM 1 303 635 1000 HP European Customer Support Center Assistance from the Hewlett Packard European Customer Support Center is available in English Monday to Friday 8 30 AM to 6 00 PM Central European time except Wednesday 8 30 AM to 4 00 PM Int Code 31 20 682 8291 HP provides free telephone s
94. ially request the index which lists all available documents Once you receive the HP FIRST index choose the documents you need Call HP FIRST again A voice prompt will ask you for the index number of the documents you have selected and would like to have faxed to you Selected documents will be sent immediately to the fax number you have specified To obtain documents in English from outside the UK dial your international access code and then 31 20 681 5792 international toll rates applicable 1 44 Product Information Warranty and Support HP FIRST Telephone Numbers Country Telephone Number 800 333 1917 For US and Canada For Customers in Europe U K 0800 96 02 71 For service in English outside U K 31 20 681 5792 Austria 0600 8128 Belgium Dutch 0800 11906 Belgium French 0800 17043 Denmark 800 10453 Finland 800 13134 France 0800 905900 Germany 0130 810061 Italy 1678 59020 Norway 800 11 319 Portugal 05 05 31 33 42 Spain 900 993123 Sweden 020 795743 Switzerland French 0800 551 526 Switzerland German 0800 551 527 Netherlands 0800 022 2420 For Customers in Asia Pacific Australia 613 9272 2627 China 86 10 6564 5735 Hong Kong 2506 2422 India 9111 622 6420 Indonesia 21 352 2044 Korea 822 769 0543 Malays
95. ic Process will help you identify the print head having the problem 2 Not all cases of ink shorts can be diagnosed by the Printhead Diagnostic Process If the diagnostic program is not able to diagnose correctly replace the printheads one after another to identify the faulty printhead The Printhead Diagnostic Process in steps 1 PRNT HD DIAG appears on LCD 2 Press GO 3 Open the Print Head Access Cover and remove C M and Y Printheads 4 Close Printhead Access Cover 5 LCD will display Detecting 6 If B Print Head faulty LCD shows B PRNT HD FAULTY 7 Press GO 8 LCD displays REPLACE B PRNT HD 9 User replaces Black Printhead 10 LCD shows DETECTING 2 20 Operating Overview Error Codes Recoverable Error Codes A recoverable error is one that is defined as an anomaly that will cause the printer to pause until the user resolves the error The other two types of errors are warning errors which will highlight a potential problem to the user but does not cause the printer to stop operation and unrecoverable errors which are generally irresolvable by the user and will cause the printer to stop functioning altogether Also note that if the printer is in the Menu state error messages will not be displayed until the printer is back in the Ready state Note Brackets in the Message column indicate variables MESSAGE EXPLANATION SOLUTION OFFLINE The printer is offline
96. ic troubleshooting steps Things to Do Things to Pay Attention Duration Read Chapter 5 of the Service and Support Manual To Safety aspects of the ink and ink cartridges Read Chapter 6 of the Service and Support Manual Read Chapter 8 of the Service and Support Manual Troubleshooting concepts Standard procedures 4 Repair Information Objective 1 To be able to disassemble and reassemble the HP 2500C CM Printer 2 To understand the different service modules 3 To be familiar with the parts list NOTE This is the most critical information in this course Things to Do 1 Watch the Repair Information section of the Training Video Things to Pay Attention To PCA Power Supply Service Station MIDS Carriage Motor Duration Approx 20 mins 2 Read Chapter 7 of the Service and Support Manual PCA Power Supply Service Station MIDS Carriage Motor 3 Read Chapter 9 of the Service and Support Manual Parts list NOTE All the information on the HP2500C CM printer can be found on the HP internal web site apd hp com 3333 A modified version of the HP 2500C Series Printer Service and Support Manual will also be posted on the HP Reseller web site
97. ies 5 6 Maintenance and Ink Cartridge Safety Ink Cartridge Safety First Aid Measures If ink is ingested accidentally contact the HP Health Line 1 800 457 4209 in North America or 1 503 494 7199 for all other international locations This health line is operational 24 hours a day Skin Wash off in flowing water or shower Eye Immediately flush with water for at least 5 minutes Oral No adverse effects anticipated by this route of exposure incidental to proper industrial handling Inhalation Note To Physician No adverse effects anticipated by this route of exposure There is no specific antidote Treatment is based on the judgement of the physician in response to the reactions of the patient Handling Precautions Exposure guideline s American Industrial Hygiene Association workplace environmental exposure level is 10 mg m for polyethylene glycol Ventilation Good general ventilation should be sufficient for most conditions Respiratory protection If respiratory irritation is experienced use an approved air purifying respirator Skin protection No precautions other than clean body covering clothing should be needed Protective clothing may be necessary when individual skin is abraded Eye protection Use safety glasses Maintenance and Print Cartridge Safety 5 7 Ink Cartridge Safety Additional Information Observe reasonable care and cl
98. in the correct order when installing the Service Station 7 10 Removal and Replacement of Parts without Calibration Replacement of Parts Replacement of LED PCA You will be removing the LED PCA from the printer and installing a new LED PCA Removing the LED Panel Step 1 Remove the printhead access cover by opening the ink cartridge door and tilting the access cover to the side Step 2 Remove the output tray Tray 1 Step 3 Open the top cover of the printer Step 4 Remove the LCD cover by unsnapping three catches pushing it upward from the left side first then the right Set the cover aside Removal and Replacement of Parts without Calibration 7 11 Step 5 Remove the two screws on the chassis and set them aside Step 6 Release the latches from left first then the right Unlatch the one on the right with a screw driver Set the panel aside Step 7 Locate and disconnect the LED PCA connectors Step 8 Remove the LED PCA by pushing back on the hooks securing it and lifting it up 7 12 Removal and Replacement of Parts without Calibration Replacement of Parts Installing the LED PCA Step 1 Install the new LED PCA by fitting it in from the bottom first before pushing it down till it snaps into place Ensure that the plastic holders secure the LED panel properly Step 2 Reconnect the LED PCA connector Caution Please note that the colors of the LCD connector wiring are different from that
99. indicate a new line using only the line feed control code This option allows the user to append the required carriage return to each line feed Operating Overview 2 15 Using the Control Panel VO Menu Explanation IN JOB TIMEOUT 5 to 300 Selects the amount of time in seconds 15 that the printer will wait within a print job before ending it When the data from a print job is not completely sent to the printer the printer will wait for this specified number of seconds After that it will abort the job and carry on to process the next print job Press Value once to change the setting by increments of 1 or hold down Value to scroll through the settings OUT JOB TIMEOUT 0 to 300 Selects the amount of time in seconds 15 that the printer will wait for the next print job before switching to another port This is useful especially when your printer is connected to two different ports such as the parallel port and the network port Press Value once to change the setting by increments of 1 or hold down Value to scroll through the settings I O CHANNEL Oto 300 Selects the amount of time in seconds TIMEOUT that the printer will receive data from a 120 port before switching to the next port When the printer is connected to different ports with simultaneous data being sent from these ports the printer will be able to toggle between ports so that jobs sent through all ports will be give
100. ing Overview 2 27 I O problems firmware problem gt reset printer or PCA 368 IRED_DM_IO_ECP_UNSUPPORTED_CHANNEL Data received on unsupported channel replacement 369 RED_DM_IO_UNSUPPORTED_SOCKET I O problems firmware problem gt reset printer or PCA replacement 371 RED DM MLC CREDIT GONE BAD I O problems firmware problem gt reset printer or PCA replacement 372 RED DM MLC CREDIT GONE BAD2 I O problems firmware problem gt reset printer or PCA replacement I O problems firmware problem gt reset printer or PCA 373 RED_DM_MLC_INSUFFICIENT_MEM replacement I O problems firmware problem gt reset printer or PCA replacement 374 RED_DM_MLC_COULDNT_ALLOC_OUTPUT I O problems firmware problem gt reset printer or PCA replacement 375 RED_DM_MLC_UNKNOWN_DATA_CONTROL I O problems firmware problem gt reset printer or PCA replacement 376 RED DM MLC GET INPUT FAILED I O problems firmware problem gt reset printer or PCA replacement 377 RED_DM_MLC_DEFAULT_CONFIG_FAIL I O problems firmware problem gt reset printer or PCA replacement 378 RED_DM_MLC_MIDPACKET_CHANNEL I O problems firmware problem gt reset printer or PCA replacement 379 RED_DM_MLC_READ_STOPPED_ERROR I O problems firmware problem gt reset printer or PCA replacement 381 RED_DM_SOCKET MULTIPLE_READS I O problems firmware problem gt reset printer or PCA repla
101. ion 1 27 Specifications System Requirement The following CPUs and memory are required Minimum Windows 3 1x 486DX 66 8 Mb RAM Windows 95 98 486DX 100 8 Mb RAM Windows NT 4 0 5 0 486DX 66 16 Mb RAM Macintosh System 7 5 3 or later 68040 8 Mb RAM Recommended Windows 3 1x Pentium 150 166 16 Mb RAM Windows 95 98 Pentium 150 166 16 Mb RAM Windows NT 4 0 5 0 Pentium 150 166 32 Mb RAM Macintosh System 8 or later Power PC 16 Mb RAM 50 Mb free hard disk space for 11x17 or A3 size printing Graphics intensive files may require more disk space 1 28 Product Information Product Overview Printer External View Model and Serial Number The serial number of the HP 2500C Series Printers can be found on the labels at the back of each printer and at the top of the main case concealed by the top cover The figure below shows how the serial number is interpreted Serial Number CCYMDVL CC Country The country show where the printer was manufactured Y Year The year the printer was manufactured M Month The month the printer was manufactured D Day The day the printer was manufactured V Version The printer model version indicates HP 2500C other version numbers will be assigned as needed Contact a technical support engineer if you need to know which version a new number refers to L Line The factory assembly line which manufactured this printer Hitt These three digits allow a maximum of
102. irst before pushing it down till it snaps into place Make sure the plastic holders secure the LCD panel properly Step 2 Latch the wiring back in the plastic hooks neatly Step 3 Reinstall the LCD harness and replace the screw securing it Step 4 Reconnect both the LCD and LED connectors Make sure the connectors are correctly secured Caution Please note that the colors of the wiring of the LCD connector are different from that of the LED connector When connecting please check that the sequences of the colors of the connectors match on both ends Step 5 Replace the remaining components for the LED PCA refer to the procedures in Installing the LED PCA from Replacement of LED PCA Removal and Replacement of Parts without Calibration 7 15 Replacement of Parts Replacement of Power Knob You will be removing the power knob from the printer and installing a new power knob Removing the Power Knob Step 1 Remove the printhead access cover by opening the ink cartridge door and tilting the access cover to the side Step 2 Lift the two latches on both the right top and left top corners of the rear access door to unlatch it Step 3 Remove the service station side cover by unscrewing the two screws securing it and lifting it up Set the screws and cover aside 7 16 Removal and Replacement of Parts without Calibration Step 4 Remove the output tray Tray 1 by lifting it up Set it aside Step 5 Open the t
103. ize settings the printer will respond in different manners The following are the various cases which may be encountered Print Job Selected Tray 2 1 The printer will check if Tray 2 has the correct Size and Type 2 Ifthe Type and Size are correct but there is paper media in Tray 1 the printer will prompt to remove the media from Tray 1 3 If Tray 1 paper is not removed all the paper from Tray 1 will be picked and ejected followed by a load from Tray 2 4 If the Tray 2 Size and Type of the media does not match the print job selection 1 The printer will check Size and Type settings for Tray 3 ii If the Tray 3 settings match the print job selection the printer will load from Tray 3 iii If the Tray 3 settings do not match the printer will ask the user to load the correct media Size and Type in Tray 1 5 If Tray 2 is Out of Paper i The printer will check Size and Type settings for Tray 3 ii If the Tray 3 settings match the print job selection the printer will load from Tray 3 iii If the Tray 3 settings do not match the printer will ask to load the correct media Size and Type in Tray 1 The same procedure applies to print jobs selecting Tray 3 3 8 Loading Paper and Paper Behavior Paper Behavior Print Job selected Autoselect The printer will check if Tray 3 has the correct Size and Type The printer will check if Tray 2 has the correct Size and Type The printer prompts the user to load correct Size
104. l to the computer to indicate that it is in an error state 1 Active low 1 10 Product Information Specifications The Centronics Parallel Cable has only 8 data lines 5 status lines 4 ground lines and ground connections between the host PC and the peripheral Each of the signal lines has a corresponding bit position in a memory address register in the host where data is read or written Sending data to the printer follows the sequence below Host places data in Data Out register Host sends pulse on Strobe line Printer sends pulse on Busy in response to pulse on Strobe Printer reads data on Data Out lines Printer sends pulse on ACK Acknowledge line after data is read This method of data transfer is also known as the Compatibility mode and the transfer rate of data is slow The printer while operating in compatibility mode is capable of indicating limited printer error feedback to the host computer Such feedback includes Paper jam Out of paper Printer on or off line Time out Product Information 1 11 Specifications IEEE 1284 Pinout Information Pin 18 in 1 Pin 36 Pin 19 Any standard IEEE 1284 compliant printer cable will work with the printer The customer can order the HP IEEE 124 Compliant Parallel Interface Cable C2950A 2 meters or C2951A 3 meters See Ordering Parts in Chapter 12 for ordering information ES e er S 1 HostClk Used in a closed loop handshake with PeriphAck to
105. led It is controlled by the MIO print server which has been installed on the printer and thus varies accordingly Please refer to the documentation that comes with the print server for more information PostScript Menu for HP 2500CM printer or with PostScript Upgrade Kit installed only Explanation PRINT PS ERRORS OFF Select ON to print the PS error page OFF ON when a PS error occurs JAM RECOVERY AUTO Determines how the printer behaves AUTO Ore when a paper jam occurs AUTO The printer automatically selects the best mode for printer jam recovery usually ON This is the default setting ON The printer automatically reprints pages after a paper jam is cleared OFF The printer does not reprint pages following a paper jam Printing performance might be increased with this setting COPIES 1 1 to 99 Sets the default number of copies by selecting any number from to 99 Press Value once to change the setting by increments of 1 or hold down Value to scroll through the settings 2 18 Operating Overview Using the Control Panel Aligning Printheads To align the printheads from the LCD Press the Menu button until Diagnostic Menu Press the Item button until Align Printheads Press the Select button LCD message Printing Pattern Page Printer prints alignment page with horizontal and vertical alignment patterns The following screen appears on the LCD Se ee e
106. lifting it up Removal and Replacement of Parts without Calibration 7 7 Step 4 Slide the ink carriage mechanism along the carriage rod to the left under the top cover This will expose three screws previously concealed under the ink carriage mechanism that secure the service station Step 5 Unscrew the three screws in the order shown on the chassis Step 6 Remove the service station by sliding it out Be careful of connecting cables when removing the service station Step 7 Disconnect the service station connector 7 8 Removal and Replacement of Parts without Calibration Removal and Replacement of Parts without Calibration 7 9 Replacement of Parts Installing the Service Station Step 1 Gently slide the new service station into the printer until the screw holes are aligned Step 2 Reconnect the service station connector Ensure that it is properly plugged in Step 3 Replace the three screws at the top of the service station in order that is replace number one followed by two and then three Step 4 Put back the service station side cover Step 5 Replace the two screws for the service station side cover Step 6 Close the rear access door Step 7 Place the printhead access door by fitting the left tab under the top cover Step 8 Plug in the power cord and turn on the printer To ensure that the alignment of the Service Station with the Printheads is correct replace the Service Station screws
107. ling the Main Case from Replacement of Main Case 7 36 Removal and Replacement of Parts without Calibration Replacement of Parts Replacement of Rear Door You will be removing the rear door from the printer and installing a new rear door Removing the Rear Door Step 1 Remove the Assembly Harness Cover refer to the procedures in Removing the Assembly Harness Cover from Replacement of Assembly Harness Cover Step 2 Remove the four screws connecting the rear door to the main panel and set them aside Step 3 Detach the rear door from the printer Removal and Replacement of Parts without Calibration 7 37 Replacement of Parts Installing the Rear Door Step 1 Reinstall the rear door to the main panel by realigning the screw holes Step 2 Replace the four screws Do not over tighten Step 3 Replace the remaining components for the Assembly Harness Cover refer to the procedures in Installing the Assembly Harness Cover from Replacement of Assembly Harness Cover 7 38 Removal and Replacement of Parts without Calibration Replacement of Parts Replacement of Encoder Strip You will be removing the encoder strip from the printer and installing a new encoder strip Removing the Encoder Strip Step 1 Remove the Paper Knob refer to the procedures in Removing the Paper Knob from Replacement of Paper Knob Step 2 Unlatch the catch under the fan and remove casing Set the cover aside Step 3 Unlatch the e
108. llowed to driver the bi directional data signals when nReverseRequest is low and 1284 Active is high 1 12 Product Information nPeriphRequest During ECP mode the peripheral may drive this pin low to request communications with the host This request merely hints to the host the host has ultimate control over the transfer direction This signal provides a mechanism for peer to peer communication This signal is valid in the forward and reverse directions 36 1284 Active Driven high by host while in ECP mode Set low by the host to terminate ECP mode and return the link to the Centronics uni directional mode The 1284 compliant cable supports the ECP Extended Capabilities Port mode in the transfer of data The ECP protocol includes a series of protocols that differ from standard Centronics parallel port operation These additional signaling methods allow the host and peripheral to negotiate any of faster transfer modes e g DMA FIFO and RLE decompression The protocol is hardware driven and the performance is limited by the ISA bus bandwidth The primary advantage is that once data transfer is negotiated data can flow without the need of an acknowledge or a return status signal This can result in a transfer rate of up to 10 times faster than that of the compatibility mode that the Centronics parallel cable supports To transfer data the host first goes through a negotiation phase which allows the host and peripheral to sele
109. mately 0 21 G rms Non operating Random Approximately 2 09 G rms Swept Sine 0 5 0 to peak Noise Levels per ISO 9296 Sound power Lypam 49 dB A By stander position Product Information 1 19 Specifications Product Certifications EMI FCC Class B when used with a Class B computing device USA 1 20 Product Information Specifications Media Sizes Supported The following are the media sizes supported by the printer General type Sizes inch Tray 1 Input Output Tray Post Card 100x148 3 94x5 83 Minimum Size Including all media sizes in Tray 2 Upper Tray Tray 3 Lower Tray Tray 2 Upper Tray Tray 3 Lower Tray ISO A4 210x297 8 27x11 7 D US Letter 215 9x279 4 _ 8 5x11 Uste sosss6 ssa JIS B4 257x364 10 11x14 33 US B Ledger 279 4x431 8_ 11x17 Y ISO A3 297x420 11 69x16 53 1 There are sensors mounted on Tray 2 Upper Tray and Tray 3 Lower Tray of the printer to detect the sizes of paper in use on each tray 2 The printer is capable of printing on custom sized media provided that its dimensions conform to the minimum and maximum size definition 3 Envelopes are not supported on the HP2500C CM Product Information 1 21 Specifications Recommended Media Weight Paper 60 to 135 g m 16 to 36 Ib Bond Cardstock 110 to 200 g m 110 Ib Index up to 0 012 in or 0 3 mm thickness for straight paper path
110. n equal priority Press Value once to change the setting by increments of 1 or hold down Value to scroll through the settings 2 16 Operating Overview Using the Control Panel Resets Menu RESET TO FACTORY This item performs a simple reset and restores most of the SETTINGS factory default settings This item also clears the input buffer for the active I O RESET ACTIVE I O This item performs a simple reset and clears the input and CHANNEL output buffers for the active I O channels only RESET ALL I O This item performs a simple reset and clears the input and CHANNELS output buffers for all I O channels RESET MIO TO This item resets the MIO print server and restores most of the FACTORY SETTINGS factory default settings Configuration Menu Explanation PERSONALITY AUTO Selects the default printer language personality Possible values are determined by valid languages which are installed in the printer for example if you have the PS module installed you will be able to select between AUTO PCL or PS Normally you should not change the printer language the default is AUTO If you change it to a specific printer language the printer will not automatically switch from one language to another unless specific software commands are sent to the printer Operating Overview 2 17 Using the Control Panel MIO Menu This menu is available only if the MIO card is instal
111. n in a permanent fixed position The printheads remain attached to the carriage and move back and forth delivering ink to the page as the paper advances through the printer Each printhead and ink cartridge is embedded with a tiny memory device called a smart chip that recognizes and stores the unique operating characteristics of the component to create a totally integrated printing system that ensures consistent high quality printing at the lowest cost available A unique pressurization system maintains a constant supply of ink to the printheads Smart chips monitor the amount of ink used by counting every drop that passes through each printhead When the smart chips sense more ink is needed to maintain continuous printing a plunger in each cartridge temporarily pressurizes the cartridges to deliver more ink to the printheads With the modular ink delivery system ink supply is instantly replenished even at top speeds The new individually replaceable printheads are designed for long life and each should print 12 000 pages in black 24 000 pages in color As a result you ll go through many ink cartridges before the corresponding printhead will need replacement With their modular design ink cartridges contain twice the ink supply of current HP cartridges so you ll also get longer lasting cartridges When a component approaches the end of its print life the smart chip notifies the user through on screen messages so a replacement can be purchase
112. n which can be downloaded to your PC via modem Country Austria Number 43 222 251658 Baud Rates 2400 to 28800 or ISDN Belgium 32 2 778 3819 1200 to 28800 Denmark 45 45 991905 300 to 28800 Finland 9600 7280 2400 to 28800 France 3616 HP MICRO 1200 to 28800 Service Minitel Italy 39 2 9210 4244 Up to 28800 Netherlands 31 20 647 5433 2400 to 28800 Norway 47 2 273 5697 2400 to 28800 Sweden 46 8 750 6262 2400 to 28800 Switzerland 41 64 560200 Up to 28800 or ISDN United Kingdom 44 1344 361891 Up to 28800 Worldwide Int Code 1 208 344 1691 300 to 28800 Set the modem for no parity 8 data bits and 1 stop bit N 8 1 Product Information 1 43 Warranty and Support HP FAXback on Demand HP FIRST You can use this service to select documents such as product descriptions and technical information To access this service use the handset on your fax machine and dial the appropriate number from the table in this section Use the following steps to use HP FIRST Ie Call the system You will need to use a touch tone telephone or the phone set of your fax machine A voice prompt will welcome you and guide you to the information you need You will also need to give the phone number of the fax machine where you wish to receive the documents you select We suggest you init
113. ncoder strip from both ends Step 4 Slide the encoder strip out through the carriage Removal and Replacement of Parts without Calibration 7 39 Replacement of Parts Installing the Encoder Strip Step 1 Slide a new encoder strip through the carriage Step 2 Latch the encoder strip on both ends Be careful not to touch the middle portion of the strip Step 3 Slot the cover back to place Make sure it is properly secured Step 4 Replace the remaining components for the Paper Knob refer to the procedures in Installing the Paper Knob from Replacement of Paper Knob 7 40 Removal and Replacement of Parts without Calibration Replacement of Parts Replacement of Primary Star Wheel You will be removing the primary star wheel from the printer and installing a primary new star wheel Removing the Primary Star Wheel Step 1 Remove the Main Case refer to the procedures in Removing the Main Case from Replacement of Main Case Step 2 Push the main latch of the primary star wheel downwards from the top of the printer Step 3 Slide the star wheel out easily from the front of the printer Removal and Replacement of Parts without Calibration 7 41 Replacement of Parts Installing the Primary Star Wheel Step 1 Snap the two small latches of the primary star wheel from the front of the printer Step 2 Push the star wheel upwards till the main latch snaps in place Use a screw driver if required Step 3 Replace
114. nown Issue Leakage from ink cartridge can damage Ink Supply Station Therefore the solution to this issue is to replace the Ink Supply Station and the absorbers in the printer 8 10 Troubleshooting Print Quality Smearing Smearing can occur especially on special media This problem is caused by incorrect Pen to Paper Calibration Solution The solution to this problem is to replace the printer mechanism Bad Print Quality The jittering of the Encoder Strip can cause irregular banding unexpected waves or missing patches while printing Solution The solution to this problem is to replace the printer mechanism Troubleshooting 8 11 Broken or Missing Parts Parts of the printer might be broken or missing during the warranty period which cause the printer not to function at all or properly Solution If the part is a customer replaceable part a new part will be sent to the customer The customer will replace the broken or missing part with guiding instructions 8 12 Troubleshooting No Pick or Multiple Pick or Other Mechanism Problems The printer might not function well because paper is not picked or more than one pieces of paper are picked Sometimes it might not be able to function due to mechanism problems Solution The solution to these problems of paper picking and other mechanism is a mechanism SWAP Troubleshooting 8 13 Troubleshooting Tools There are two sets of diagnostics provided by HP 2500C
115. ode 7 ppm 3 ppm Best Mode 7 ppm 3 ppm Print Speed Color Color Highlights Letter A4 11x17 A3 Econofast Mode 9 ppm 5 ppm Normal Mode 6 ppm 3 ppm Best Mode 5 ppm 2 ppm Mixed Text amp Graphics Letter A4 11x17 A3 Econofast Mode 7 ppm 4 ppm Normal Mode 3 5 ppm 2 ppm Best Mode 1 2 ppm 0 5 ppm Full Page Color Letter A4 11x17 A3 Econofast Mode 3 5 ppm 1 ppm Normal Mode 1 8 ppm 0 8 ppm Best Mode 0 4 ppm 0 2 ppm Approximate figures Exact speed dependent on the system configuration software program and document complexity Black Resolution Up to 600x600 dpi Color Resolution PhotoREt II for photo quality Printhead Nozzles 304 black 912 color 304 per color printhead Printer Command HP PCL 3 enhanced Language Adobe PostScript 3 With HP 2500CM only Font Capability HP FontSmart v2 5 110 TrueType fonts for windows HP FontSmart software provides easy to use font management capabilities 136 PostScript fonts with Adobe PostScript 3 Memory HP 2500C 1 4 Product Information 4 Mbytes standard RAM HP2500CM 20 Mbytes standard RAM Two 72 pin SIMM slots for additional memory EDO 60ns expansion up to a total of 76 Mbytes Connectivity Network Management HP2500C Network capable printer for DOS and Windows environments Enhanced HP PCL 3e Windows Driver Support for Windows NT 4 0 Windows 3 1x 95 98 Centronics parallel IEEE 1284 compliant One network interface slot accepts
116. of MIO card installed Postscript Menu Available if PS installed PRINT PS ERRORS JAM RECOVERY COPIES 1 99 pages 2 6 Operating Overview Using the Control Panel Restoring Factory Defaults To restore the default factory settings press MENU till the Resets Menu appears Then press ITEM until RESET TO FACTORY SETTINGS is shown in the LCD display Press SELECT to restore the factory defaults This action will also clear the input buffer for the active I O channel Operating Overview 2 7 Using the Control Panel Control Panel Menus The following is a summary diagram of all the menus available in the HP 2500C series printer HP 2500C Professional Series Color Printer TRAY 2 TYPE ALIGN PRINT HEADS BASE FIRMWARE VERSION PRINT MENU MAP PRINT QUALITY PAPER LETTER PLAIN CLEAN PRINT HEAD LEVEL 1 POSTSCRIPT FIRMWARE PRINT POSTSCRIPT FONT NORMAL LEGAL HP INKJET HEAVY CLEAN PRINT HEAD LEVEL 2 VERSION UST ECONOFAST 13x19 HP PHOTO Hidden If no Postscript Hidden If no Postecript BEST A4 CLEAN PRINT HEAD LEVELS TRANSPARENCY IRON ON MIO FIRMWARE VERSION PRINT DIAGNOSTIC PAGE A3 PERFORM TRAY 2 PAPER ee ARENCY patH TEST pt PRINT EXTENDED Pey a ae PERFORM TRAY A PAPER CHECK TOTAL RAM SIZE DIAGNOSTIC PAGE SAET PATH TEST CHECK INK LEVELS PORTRA HP INKJET IHEAVY TRANSPARENCY ARON ON APPEND CR TO LF NO RAPID TRANSPARENCY YES IN JOB TIMEOUT 45 RESE
117. of the LED connector wiring When attaching both connectors check that the sequences of the colors of the connectors correspond on both ends Step 3 Reinstall the key panel by latching the four rear hinges to the chassis first Step 4 Snap the panel into the latches from the right side first towards the left side Step 5 Replace the two screws at the top of the panel Step 6 Reinstall the LCD cover by fitting in the hinges at the back first before pushing it down from the right first then the left Step 7 Close the top cover of the printer Step 8 Reinstall the output tray Tray 1 into place Step 9 Reinstall the printhead access door Step 10 Plug in the power cord and turn on the printer Removal and Replacement of Parts without Calibration 7 13 Replacement of Parts Replacement of LCD Assembly You will be removing the LCD assembly from the printer and installing a new LCD assembly Removing the LCD Assembly Step 1 Remove the LED PCA refer to the procedure in Replacement of LED PCA Step 2 Remove the LCD harness by removing one screw as indicated in callout 2 and lifting it up from the LCD Step 3 Remove the LCD by unlatching its wiring from under the plastic hooks and unsnapping the LCD from under the plastic holders 7 14 Removal and Replacement of Parts without Calibration Replacement of Parts Installing the LCD Panel Step 1 Install the new LCD panel by fitting it in from the bottom f
118. ogic PCA Connector S17 IP1284_NO_READ All errors point to I O problem Host error Logic PCA Connector 518 P1284 DMA_NOT_OFF All errors point to I O problem Host error Logic PCA Connector 519 IP1284_ DOUBLE_WRITE All errors point to I O problem Host error Logic PCA Connector 521 IP1284_NO_WRITE All errors point to I O problem Host error Logic PCA Connector 522 IP1284_ CORRUPTED _DMA_BUF All errors point to I O problem Host error Logic PCA Connector 523 IP1284_ECP2_AUTOHS_NOT_OFF All errors point to I O problem Host error Logic PCA Connector 549 IPLL_EXPECTED_INTS_OFF Parallel port error Host error Logic PCA or connector 551 IPLL_INTERRUPTS_NEGATIVE Parallel port error Host error Logic PCA or connector 552 IPLL_OUT_OF_TRIGGERS Parallel port error Host error Logic PCA or connector 553 IPLL_NO_TRIGGERS Parallel port error Host error Logic PCA or connector 554 IPLL_BAD_ECP_COMMAND Parallel port error Host error Logic PCA or connector 555 IPLL_EXPECTED_BUFFER Parallel port error Host error Logic PCA or connector 556 IPLL_NO_COMPLETION_SET Parallel port error Host error Logic PCA or connector 557 IPLL_INPUT_ARG_ ERROR Parallel port error Host error Logic PCA or connector 558 IPLL_INPUT_ENABLE_ ERROR Parallel port error Host error Logic PCA or connector 559 IPLL_INPUT_NOT_DISABLED Parallel port error Host error Logic PCA or connector 561 IPLL_TOO_MANY_COMPLETIONS Parallel port error Host error
119. onent at a time should be helpful in resolving any problems Troubleshooting 8 1 LED The LEDs on the printer will light up when it is not functioning properly See Indicator Lights Chapter 2 for more information on the LED 8 2 Troubleshooting Standard Procedures There are several symptoms which may be observed when the printer malfunctions No power The printer can be powered but there is no LED LCD activity An error message Recoverable or Unrecoverable is displayed No error message is displayed but a problem exists paper is not picked or is picked up multiply problems in print quality broken or loose parts Do the following checks and preparations before going into further troubleshooting 1 Check that the ink cartridges the printheads and power cord are properly installed 2 Check that the top cover and the rear door are properly closed 3 Switch off the printer Disconnect the printer cable and remove the MIO card if available Then switch on the printer again 4 If the printer LCD panel displays a error message refer to Error Codes Chapter 2 for the interpretation of the error message Troubleshooting 8 3 No Power If the printer does not power up do the following checks 1 Make sure the power cord is connected firmly to the printer and to a working outlet 2 Ensure that the printer is turned on Possible Hardware Causes If the printer is still not functioning there may be several h
120. onnect the wiring of the carriage motor Step 3 Slot the cover back to place Make sure it is properly secured Step 4 Replace the remaining components for the Paper Knob refer to the procedures in Installing the Paper Knob from Replacement of Paper Knob 7 34 Removal and Replacement of Parts without Calibration Replacement of Parts Replacement of Assembly Harness Cover You will be removing the assembly harness cover from the printer and installing a new assembly harness cover Removing the Assembly Harness Cover Step 1 Step 2 Step 3 Step 4 Step 5 Remove the Main Case refer to the procedures in Removing the Main Case from Replacement of Main Case Remove the two springs attached on both sides of the rear door Remove the back panel by pulling both the handles and sliding it out of the printer Push in the flaps of the assembly harness cover on both the right and the left The assembly harness cover pops out by giving it a pull Removal and Replacement of Parts without Calibration 7 35 Replacement of Parts Installing the Assembly Harness Cover Step 1 Latch the hinges of the assembly harness cover first Step 2 Push in both flaps of the assembly harness cover Make sure the cover is secured properly Step 3 Reattach the springs on both sides of the rear door Step 4 Close the rear door Step 5 Replace the remaining components for the Main Case refer to the procedures in Instal
121. ooping in the hinge on the right first then place it down Step 3 Latch the wires back into the hooks and reconnect the ink supply station motor and PCB connectors Make sure the connectors are secured properly Step 4 Replace the two screws at the right side of the ink delivery system Step 5 Replace the remaining components for the ink supply station refer to Steps 3 14 of Installing the Power Knob from Replacement of Power Knob 7 26 Removal and Replacement of Parts without Calibration Replacement of Parts Replacement of Main Case You will be removing the main case from the printer and installing a new main case Removing the Main Case Step 1 Follow Steps 1 9 of Removing the Power Knob from Replacement of Power Knob Step 2 Disconnect the LCD and LED connectors Step 3 Unscrew the two screws at the top of the main case and set them aside Step 4 Pull out the paper knob a little and lift up the main case Removal and Replacement of Parts without Calibration 7 27 Replacement of Parts Installing the Main Case Step 1 Pull the paper knob out and place the new main case down Step 2 Replace the two screws at the top of the main case Step 3 Reconnect the LCD and LED connectors Caution Please note that the colors of the wiring of the LCD connector are different from that of the LED connector When connecting please check that the sequences of the colors of the connectors match on both ends
122. op cover of the printer Step 6 Remove the LCD cover by unsnapping it with your thumbs pushing it upward from the left side first then the right facing the printer Set the cover aside Step 7 Unscrew the two screws and set them aside Step 8 Unhook the latches from left first then the right Unlatch the one on the right with the help of a screw driver if necessary Be careful not to break the latches Set the panel aside Removal and Replacement of Parts without Calibration 7 17 Step 9 Remove the ink supply station cover by unscrewing the screw near LCD and LED connectors Then lift up the cover Set the cover aside There is an additional screw hole available for the ISS cover Step 10 Locate the power knob and unlatch both sides of the knob Be careful not to break the latches 7 18 Removal and Replacement of Parts without Calibration Replacement of Parts Installing the Power Knob Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Step 9 Fit the latches on the printer to the holes on both sides of the new knob Make sure the knob is secured properly Reinstall the ink supply station cover Replace the screw in any of the two screw holes given near the LCD and LED connectors Reinstall the key panel by latching the hinges behind first Snap the panel into the latches from the right side first towards the left side Make sure the connectors are properly covered
123. optional HP MIO Print Servers with support for Novell Netware Microsoft LAN Manager Windows for Workgroups Windows for NT IBM LAN Server Unix environment and Apple Talk Ether Talk HP2500CM Network ready printer for DOS Windows and Macintosh environments Enhanced HP PCL 3e Windows Driver Support for Windows NT 4 0 Windows 3 1x 95 98 Centronics parallel IEEE 1284 compliant HP MIO 10 100Base TX print server with support for Novell Netware Microsoft LAN Manager Windows for Workgroups Windows NT IBM LAN Server Unix environment and AppleTalk EtherTalk Supports networking protocols IPX SPX TCP IP DLC LLC AppleTalk and NetBEUI Adobe PostScript 3 drivers for Windows and Macintosh QuickDraw Automatic switching between languages and ports HP JetAdmin printer management software provides easy printer setup and configuration Latest versions available from HP s web site http www hp com go jetadmin HP WebJetAdmin printer management software available from HP s web site http www hp com go webjetadmin for simple installations and configuration from a common web browser Paper Handling Standard input capacity of 400 sheets through two trays Tray 2 amp 3 of 150 sheet and 250 sheet capacity Standard output capacity of 150 sheets face up Rear Manual feed single sheet only Tray 1 Input Output Tray Sheets up to 10 Cards up to 4 Tray 2 Upper Tray Sheets up to 150 Cards up to
124. researched for known potential health related issues Only those chemicals that meet or exceed worldwide safety and regulatory requirements are used in HP inks For HP No 10 Color Black Ink Cartridges Potential Health Effects Primary Routes of Exposures Skin eye oral and inhalation Acute Health Hazards Skin Ink may cause slight skin irritation characterized by redness and swelling after prolonged contact Indications of skin irritation may be covered by color of ink Eye Ink may cause mild irritation to eye Oral Color Accidental ingestion of nitrates will cause respiratory depression The primary indicators of prolonged exposure include shortness of breath headaches dizziness and cyanosis bluish skin and lips Black Accidental ingestion of ink may cause stomach upset Inhalation Intentional prolonged inhalation may result in primary irritation to the respiratory tract Chronic Toxicity None Carcinogenicity No component is a listed carcinogen in the National Toxicology Program NTP Annual Report or found to be carcinogenic by International Agency for Research on Cancer IARC or OSHA Maintenance and Print Cartridge Safety 5 3 Ink Cartridge Safety First Aid Measures If ink is ingested accidentally contact the HP Health Line 1 800 457 4209 in North America or 1 503 494 7199 for all other international locations This health line is operational 24 hours a day Wash affected ar
125. ries Printer drivers can also be obtained at HP s electronic bulletin board library service Refer to HP BBS Library under Service and Support Resources for the list of phone numbers Set modem communications software to no parity 8 bits and 1 stop bit 1 40 Product Information Warranty and Support Service Support Contracts In the U S HP SupportPack The HP SupportPack is an enhancement to the customer s original one year warranty repair service The HP SupportPack provides next business day on site support for the duration of an additional two years of warranty This service enhancement provides customers with a cost effective and timely way to achieve quality support The HP SupportPack ordered like any other HP product is sold exclusively through resellers and is not available directly from Hewlett Packard Customers MUST purchase this service enhancement within 30 days of purchasing the printer The HP SupportPack is not transferable from one piece of equipment to another Additional information on HP SupportPack and the prices for the service upgrade are available through HPNN and the In Touch newsletter Non U S HP SupportPack The HP SupportPack enhances the service offering during the warranty period by upgrading warranty repair service to a next day exchange service This service enhancement provides customers with a cost effective and timely way to achieve quality support HP SupportPack is sold exclusively thro
126. rt Resources Chapter 1 for access to the above resources 5 8 Maintenance and Ink Cartridge Safety Chapter 6 Functional Overview Writing System Introduction The ink transport system for the HP 2500C consists of four sub systems as follows Supply Station where the ink supply is stored Ink Delivery System which transports the ink from the supply station to the printheads Carriage Assembly which moves the printheads from the service station across the paper Service Station which maintains the printheads between print jobs The ink stored in the supply station in replaceable ink cartridges is carried by the ink delivery system to the carriage assembly and stops in the printheads Ink Cartridge S Ria eps gt The service station cleans the printheads and collects excess ink expelled by the printheads as they are readied for use at the beginning of each printing session and when cleaning routines are selected from the Service menu The Service Station also caps and stores the printheads between printing sessions to prevent the printhead s nozzles from drying out Functional Overview 6 1 Writing System Part Numbers Printhead and Ink cartridge ordering information Description HP Part Reorder Number HP No 10 Printheads HP No 10 Black Printhead C4800A Black HP No 10 Cyan Printhead C4801A Cyan HP No 10 Magenta Printhead C4802A Magenta HP No 10 Yellow Printhead C4803A Y
127. s Removal and Replacement of Parts without Calibration 7 31 Replacement of Parts Installing the Fan Step 1 Slide in the new fan until it is secured with a click Make sure the wires or connectors are not in the way Step 2 Reconnect the main access door sensor connector Step 3 Reconnect the connector of the fan motor Step 4 Replace the remaining components for the Main Case refer to the procedures in Installing the Main Case from Replacement of Main Case 7 32 Removal and Replacement of Parts without Calibration Replacement of Parts Replacement of Carriage Motor You will be removing the carriage motor from the printer and installing a new carriage motor Removing the Carriage Motor Step 1 Remove the Paper Knob refer to the procedures in Removing the Paper Knob from Replacement of Paper Knob Step 2 Unlatch the catches under the fan and remove casing Set the cover aside Step 3 Disconnect the connector leading to the carriage motor Step 4 Remove the screws on top of the carriage motor Holding on to the motor because of the tension created by the drive belt Step 5 Unattach the drive belt from the carriage motor Removal and Replacement of Parts without Calibration 7 33 Replacement of Parts Installing the Carriage Motor Step 1 Reinstall the new carriage motor by putting one screw loosely into the screw hole reattach the drive belt and secure the screws back in Step 2 Rec
128. s allows you to perform some rudimentary interactions with the firmware The indication of the LEDs allows you to troubleshoot any printer problems See Indicator Lights Chapter 2 for more information on the LEDs The firmware is running if there is AC power supply to the printer even if the printer LEDs are off The LEDs will light up when data is sent to the printer or when the Power button is pressed Functional Overview 6 29 6 30 Functional Overview Chapter 7 Removal and Replacement of Parts without Calibration This chapter describes how the printer can be disassembled for repair and maintenance This section covers the removal of parts that can be reassembled without calibration To reassemble the printer reverse the order of the procedure Where required additional explanation will also be provided for any special adjustments or procedure steps such as instances where reassembly differs from disassembly You should also take note that it may not be necessary to disassemble the printer to service certain components Removal and Replacement Tools To disassemble the printer you will need the following tools A TORX screwdriver with T 10 and T 20 screw bits Needle nose pliers Straight tweezers A flat blade screw driver Philips no 1 or flathead no 5 Instruction manual ae ore It is strongly recommended that proper tools including screws be used for the job Removal and Replacement of Parts without C
129. set printer INon x10 advance performed in a shingled mode 813 ISM_SWING_BUF_NON_ZERO All data received 0 reset printer Used in AssertSwingBuffersAllZero 820 ISM_NO_MEMORY_FOR_LOG INot enough memory available reset printer INo memory for print logging User Interface 911 IUIMSG_Q CREATE INot used Could not create the message queue 912 UI_BUTTON_WD INot used Could not create button reading watchdog 913 UI_INDICATOR_WD INot used Could not create indicator flashing watchdog 914 UI_RESET_WD Not used Could not create reset button watchdog 915 UI _UNKNOWN_IND_STATE Not used Unknown indicator state state machine confused Device Manager 921 IDEV_MGR_IDLE_INIT_ERR Reset printer Failed to start idle loop 922 IDEV_MGR_WD_START_ERR Reset printer Failed to create watchdog 923 IDM_MSGQ_CREATION_ERROR Reset printer Failed to create a message queue 924 IDM_UNSUPPORTED_MESSAGE Reset printer Received an unrecognized DM message Operating Overview 2 31 925 IDM_MESSAGE_SEND_FAILED Reset printer Failed to send message to dmEventMsgQ 926 IDM_MESSAGE RECV_FAILED Reset printer Failed to receive device mgr message T O Switcher 971 EMT_SEM_ CREATE ERROR Firmware error managing auto I O switching Reset Printer 972 ISWISEM_TAKE ERROR Firmware error managing auto I O switching Reset Printer 2 32 Operating Overview Printer Diagnostic Pages The HP2500C can test print up to two self dia
130. t Defined 34 Not Defined 35 Not Defined 36 H nSelectln 1284 Active 1284 Active 1284 Active nAStrb Data signals will be driven by some but not all peripheral devices x Pins not defined by this spec are used by manufacturers at their own risk Product Information 1 9 Specifications Centronics Parallel Pinout Information Ed E a A low pulse causes the printer to read one byte of data Data 0 Date 7 These pins are the data lines Data 0 is the least significant bit LSB Acknowledge The printer sends a low pulse to indicate that it has accepted a byte of data and is ready for more data 11 Busy The printer sends a high logic level to indicate to the computer that it cannot receive data due to data entry a full buffer or error status 12 Paper Error The printer sends a high logic level to indicate to the computer that it is out of paper Ready The printer sends a high logic level to indicate to the computer that it is in an online condition The printer sends a low logic level to indicate that it is offline or that the input buffer is full Signal Ground Signal interface ground Chassis Ground Chassis ground The printer outputs a 5 volt high logic level through a 2 2K ohm resistor 19 30 These pins are tied to signal ground Reset Input A low pulse sent by the computer resets the printer and clears the print buffer The Clear reset occurs on the trailing edge of the pulse The printer sends a low logic leve
131. t by conducting away the residual heat Functional Overview 6 5 Paper Paths and Components Chassis The chassis structure consists of two high strength polymeric supports held together by two sheet metal tie bars see figure below The two tie bars are placed a distance apart to yield a high moment of inertia This results in a structure of high rigidity in torsion and bending Besides structural purposes the lower tie bar is used to mount the paper trough and the higher tie bar to hold the upper paper guides An open structure like this can accommodate flexibility in designing for removable trough from the back Moreover the modularity allows ease of assembly at the top level the carriage system is mounted at the top and the dual bin is mounted at the bottom on the two supports The primary datum of the system is on the supports thus minimizing the tolerance stack up on critical subsystems like the drive input and carriage Polymeric material of the supports allows flexibility in complex designs to support these subsystems Right support Upper tie bar v N Lower tie bar Left support Chassis Structure 6 6 Functional Overview Paper Paths and Components Output Management Output Mechanism Schematic hol der star wheel nai n hol der st ar wheel sec carriage chassis star wheel secondar y FL 7 st ar wheel nai n cockle rib 5 ot a out put shaft
132. t setting for most paper types ECONOFAST Draft quality printing EconoFast mode prints faster than Normal mode and delivers comparable output Using EconoFast will also cut down on the frequency of replacing your ink cartridges because it uses less ink EconoFast printing is available only when you select plain paper or transparency as the paper type BEST High quality printing Best mode produces the highest print quality for all paper types and eliminates the banding effect that sometimes occurs in solid areas However Best mode prints more slowly than Normal mode for most documents 2 When printing in either Normal or Econofast mode the printer will print bi directionally that is from left to right and right to left 4 However in when printing in Best mode the printer will print uni directionally that is only from right to left Printing in Best mode will result in slower printing but this can solve banding problems 2 14 Operating Overview Using the Control Panel Printing Menu Explanation PAPER Sets the paper size LETTER ORIENTATION PORTRAIT Determine the default orientation of print PORTRAIT LANDSCAPE on the page Note It is best to set the page orientation from the printer driver or software application APPEND CR TO LF Select YES to append a carriage return to NO each line feed LF encountered in backward compatible PCL jobs pure text no job control Some environments
133. the remaining components for the Main Case refer to the procedures in Installing the Main Case from Replacement of Main Case 7 42 Removal and Replacement of Parts without Calibration Replacement of Parts Replacement of Secondary Star Wheel You will be removing the secondary star wheel from the printer and installing a secondary new star wheel Removing the Secondary Star Wheel Step 1 Remove the Main Case refer to the procedures in Removing the Main Case from Replacement of Main Case Step 2 From the front of the printer push the two small latches of the secondary star wheel in and the main latch upwards Use a screw driver if required Step 3 Slide the star wheel up from the top of the printer Removal and Replacement of Parts without Calibration 7 43 Replacement of Parts Installing the Secondary Star Wheel Step 1 Push the new secondary star wheel downwards from the top of the printer till it snaps in place Step 2 Replace the remaining components for the Main Case refer to the procedures in Installing the Main Case from Replacement of Main Case 7 44 Removal and Replacement of Parts without Calibration Replacement of Parts Replacement of Rubber Foot You will be removing the rubber foot from the printer and installing a new rubber foot Removing the Rubber Foot Step 1 Sit the printer on its back gently Step 2 Remove the rubber foot by unscrewing the screw attaching it to the printer
134. transfer data or address information from the host to the peripheral device 2 9 AD1 AD8 Host to peripheral device or peripheral device to host address or data Data 1 is the least significant bit bit 0 10 PeriphClk Used in a closed loop handshake with HostAck nAutoFd to transfer data from the peripheral device to host 11 PeriphAck The peripheral uses this signal for flow control in the forward direction PheriphAck also provides a ninth data bit to determine whether command or data information is present on the data signals in the reverse direction 12 nAckReverse The peripheral drives this signal low to acknowledge nReverseRequest The host relies upon nAckReverse to determine when it is permitted to drive the data signals 13 Xflag This is used by the peripheral device to reply to the requested extensibility byte during the negotiation phase HostAck The host drives this signal for flow control in the reverse direction It is used in an interlocked handshake with PeriphClk Host Ack also provides a ninth data bit used to determine whether command or data information is present on the data signals in the forward direction Logic Ground Logic board ground Chassis Ground Chassis Ground Peripheral Logic High This signal is used to provide 5V high logic 19 30 These pins are tied to signal ground nReverseRequest This signal is driven low to place the channel in the reverse direction While in ECP mode the peripheral is only a
135. tware Installing the PostScript Printer Software in Windows 3 1x Windows 95 Windows 98 and Windows NT 4 0 for HP 2500CM printer and PostScript Upgrade kit only 1 Insert the PostScript CD into the computer s CD ROM drive The program will run automatically 2 Double click the Install icon in the folder to install the PostScript printer software 1 Start Microsoft Windows Make sure no other Windows applications are running 2 Insert the PostScript CD into your computer s CD ROM drive 3 For Windows 3 1x select File then Run for Windows 95 98 NT 4 0 select Start then Run 4 At the Command Line box enter the letter of the computer s CD ROM drive followed by INSTALL for example D INSTALL 5 Follow the instructions that appear on the screen to complete installation 4 4 Install Uninstall Uninstalling Printer Software For Windows 3 1x 1 Click File in the Program Manager window 2 Click Run 3 Type hpw4st1 u in the command line box Click OK For Windows 95 98 NT 4 0 1 Go to the HP 2500C Series Printer folder and double click on the HP 2500C Uninstaller icon 2 Follow the instructions that appear on the screen to complete uninstallation Install Uninstall 4 5 Copy HP 2500C Printer Software from Starter CD to Floppy Diskettes or Network Server The Starter CD includes a utility which copies the HP 2500C printer software onto 3 5 inch high density diskettes or to a net
136. ugh resellers ordered like any other HP product and is not available directly from Hewlett Packard Additional information on HP SupportPack and the prices for the service upgrade is available through HPNN For other service and support contracts contact the Hewlett Packard office or Response Center for that country Product Information 1 41 Warranty and Support Service and Support Resources Hewlett Packard News Network HPNN HPNN is an electronic bulletin board service available only to HP authorized resellers This service provides the following information Presales Information Printer Drivers HP SupportPack Information Software Notes Postsales Information For more information call 1 408 553 7303 HP Customer Information Center The HP Customer Information Center provides presales product information This service is available for resellers and end users For more information call 1 800 752 0900 Monday Friday 6 00 AM 5 00 PM U S Pacific Time HP Reseller Response Line The HP Reseller Response Line provides pre sales and post sales technical support for HP authorized resellers For more information call 1 800 544 9976 Monday Friday 8 00 AM 4 00 PM U S Pacific Time 1 42 Product Information Warranty and Support HP BBS Library The HP electronic bulletin board library service which is available 24 hours a day 7 days a week contains drivers and support informatio
137. upport during the warranty period After the warranty has expired support is available through the same telephone number for a fee The fee is charged on a per incident basis When calling HP please have the following information ready The product model number and serial number The operating system version and the configuration A description of the software installed and the accessories used 1 46 Product Information Warranty and Support Warranty and Out of Warranty Support Telephone Numbers Austria German 0660 6386 Belgium Dutch 02 626 8806 Belgium French 02 626 8807 Denmark Danish 3929 4099 Finland Finnish 0203 47288 France French 04 50 43 9853 Ireland 01 622 5525 Germany German 0180 5 25 81 43 Italy Italian 02 26410350 Netherlands Dutch 020 606 8751 Norway Norwegian 22 11 6299 Portugal 01 441 7199 Spain Spanish 902 321 123 Sweden Swedish 08 619 2170 Switzerland French 0848 80 11 11 Switzerland German 0848 80 11 11 UK 0171 512 5202 English language support for other European countries 44 171 512 5202 Product Information 1 47 Warranty and Support Contacting Hewlett Packard To contact HP check your local telephone directory for the HP Sales and Service Office near you If you cannot find an HP office contact one of the major HP Sales and Service Offices or one of the following Worldwide Marketing Headquarters Far East Sal
138. work server Installing the driver on a network server allows client machines to install driver especially useful if client machines do not have a CD ROM This utility can be found in the Printer Driver menu in the Starter CD 4 6 Install Uninstall Chapter 5 Maintenance and Print Cartridge Safety Cleaning the Printer and Accessories Cleaning Spilled Ink The HP 2500C Series Printer has automatic media size sensors Media type has to be specified in the LCD menu These measures have been implemented to prevent printing on the platen or rollers when there is no paper in the printer If the main OOPS sensor does not detect any paper the printer will not print However if ink has spilled on any parts of the printer it can be removed with a damp cloth Maintenance and Print Cartridge Safety 5 1 Cleaning the Printer and Accessories Print Head There are 3 levels of cleaning for the Cleaning Printhead utility It is recommended to proceed from Level 1 to Level 3 Level 3 uses the most ink and takes the longest time to clean 1 Press the Menu button on the Control Panel until DIAGNOSTICS MENU appears 2 Press Item button until CLEAN PRNT HDS LEVEL 1 2 or 3 3 Press Select button to start the cleaning process 5 2 Maintenance and Ink Cartridge Safety Ink Cartridge Safety Ink used in the ink cartridge does not pose a health hazard to customers During the development of ink formulas all the ingredients are
139. x17 13 x19 and 330x483mm 1 Remove Tray 1 If you wish to change the paper size setting that has been set for the tray go to step 3 If you wish to load paper using the existing tray setting go to step 5 Adjust the Paper Length and Paper Width guides to the correct slots Respective paper size markings are indicated beside each slot If you are loading paper sizes B4 A3 11 x17 13 x19 and 330x483mm unlatch the tray lock extend the tray and relatch the tray lock If you are loading paper sizes Letter A4 and Legal check that the tray is not extended If it is unlatch the tray lock push in the tray and re latch the tray lock 3 2 Loading Paper and Paper Behavior Loading Commonly Used Media in Tray 2 10 11 Insert the paper print side down into the printer Tap the left side of the stack of paper to ensure that it is flush with the right side of the tray Replace Tray 1 If Tray 2 is extended place the Extended Tray Cover over the tray If you are loading a different type of media press Menu on the Control Panel until PAPER HANDLING MENU appears Press Item to select TRAY 2 TYPES Press Value to select the media type you have loaded into the tray and press Select Loading Paper and Paper Behavior 3 3 Loading Commonly Used Media in Tray 3 Grasp the sides of Tray 3 and pull it out of the printer If you wish to change the paper size setting that has
140. xposures Skin eye oral and inhalation Acute Health Hazards Skin Contact Prolonged or repeated exposure to polyethylene glycol is not likely to cause severe skin irritation Severe response may be caused if the skin is scratched or cut If material is encountered at higher temperature more intense effects as well as thermal burns are possible Skin Absorption The material is not likely to be absorbed through the skin in harmful amount during a single prolonged exposure There is some indication that prolonged or repeated exposure of damaged skin to polyethylene glycol may result in absorption of toxic amounts Eye Polyethylene glycol may cause slight temporary eye irritation Oral The toxicity for a single dose is low No hazards anticipated from ingestion incidental to industrial exposure Inhalation Vapors are unlikely at room temperature due to the properties of polyethylene glycol Systemic and other effects Based on the data available repeated exposures are not likely to cause any severe adverse effects Findings of kidney failure and death in burn patients as well as some studies using animal burn models suggest that polyethylene glycol may have been a factor The use of tropical applications containing polyethylene glycol may not be appropriate in severely burned patients of individuals with impaired renal function Polyethylene glycol did not cause cancer in long term animal stud
141. y HP c Unauthorized modification or misuse d Operation outside the product s environment specifications including duty cycle abuse or use of a mechanical switch box without a designated surge protector Use of non supported printing media or memory boards or f Improper site preparation or maintenance For HP printer products the use of a non HP print cartridge or a refilled print cartridge does not affect either the warranty to the customer or any HP support contract with the customer print cartridge includes both toner cartridges and ink cartridges However if printer failure or damage is attributable to the use of a non HP or refilled print cartridge HP will charge its standard time and materials charges to service the printer for the particular failure or damage If any software media product or print cartridge product proves defective during the applicable warranty period and if the product is covered by HP s warranty the customer shall return the product for replacement Product Information 1 37 If HP receives during the applicable warranty period notice of a defect in a hardware product which is covered by HP s warranty HP shall either repair or replace the product at its option Any replacement product may be either new or like new provided that it has functionality at least equal to that of the product being replaced If HP is unable to repair or replace as applicable a defective product which is covered b
142. y HP s warranty HP shall within a reasonable time after being notified of the defect refund the purchase price for the product provided the customer returns the product The warranty is valid in any country where this product is distributed by Hewlett Packard Contracts for additional services such as on site service are available from any authorized HP service facility in countries where this product is distributed by HP or an authorized importer This limited Warranty Statement gives the customer specific legal rights The customer may also have other legal rights which vary from state to state in the United States from province to province in Canada and from country to country elsewhere in the world Limitations of Warranty 1 NEITHER HP NOR ANY OF ITS THIRD PARTY SUPPLIERS MAKES ANY OTHER WARRANTY OF ANY KIND WHETHER EXPRESS OR IMPLIED WITH RESPECT TO HP PRODUCTS HP AND ITS THIRD PARTY SUPPLIES SPECIFICALLY DISCLAIM THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE To the extent that this Limited Warranty Statement is inconsistent with the law of the locality where the customer uses the HP product this Limited Warranty Statement shall be deemed modified to be consistent with such local law Under such local law certain limitations of this Limited Warranty Statement may not apply to the customer For example some states in the United States as well as some governments outside the United St
143. y datum for the primary print mechanism on top is provided by two datum pins at the structure and its z datum is given by the height of the dual bin structure The dual bin structure also provides datum pins for the swivel PCA and the power supply There are two bias springs which pushes the dual bin tray to the right against the datum rail This will determine the right margin for the media printed Two screw bosses which provides mounting location for the primary print units also serve as the datum pins for the dual bin pick and feed mechanism the dual bin pivot arm module which is mounted underneath the sheet metal dual bin beam top The material requirement for the dual bin structure has to meet grade V5 Noryl or better as it encapsulates the high voltage power supply module Functional Overview 6 23 HP 2500C Electronics HP2500C PCA Overview The following is a block diagram of the HP 2500C PCA electronics Encoder strip gt Pens oseon Ap k J ma 0 sD e 21 1E amp 18 Encoder g 8 6 24 Functional Overview HP 2500C Electronics Motor Control Overview There are four main motors in the HP 2500C printer the Carriage Motor the IDS Motor the Line Feed motor and the Dual Bin motor Additionally there are two Service Station Motors and one Output Ramp Motor The following diagram shows the control hierarchy of the motors in the HP 2500C Linefeed Motor
144. y loaded compression spring provides frictional force 400gm to the slip gear which transmits motion from the drive shaft to the ramp gear In case the resistance force from the ramps increases due to stoppage more than 400 gms the spring compresses further and thereby slip gear starts slipping Force required to stall hold the ramp for slipping 175 275 gm measured on the face of the ramp i e opposite to the direction of ramp movement 6 10 Functional Overview Paper Paths and Components Output Reverse Control Primary bin media pick is initiated by reverse motion of LF motor for a specified small angle As our output drive is connected directly to LF motor star wheels tend to rotate in reverse direction This pulls back the media which is to be ejected to the print zone which may cause jamming Note Media ejection is done simultaneously along with Pick to increase throughput Hence we need a mechanism which should be able to disengage output star wheel drive during the reversal of LF motor This is taken care by introducing Rocking gear as a part of the output drive Rock gear engages with its mating gear only when LF motor rotates in forward direction and disengages in reverse direction Rock gear is mounted on the arm rocker which is stopped in defined positions in both directions by Left support wall Arm rocker disengagement angle is 20 Gear OP3 ar Drive roller O W Q o LF Motor Pinion Gear
145. you will need a minimum of 16 MB of RAM For Macintosh to install the PostScript printer software you need at least a 68040 computer with OS 7 53 installed This printer software is only available for HP 2500CM printer or the PostScript Upgrade Kit System requirements for the printer software may vary in different countries please refer to System Requirements Chapter 1 for minimum and recommended system requirements The HP 2500C Series printer software is available in the Starter CD Note for Windows 95 users If you see the message New Hardware Found before or during installation select Do not install a driver Windows will not prompt you again and click OK Then follow the instructions below to install the printer software If you see the Update Device Driver box click Next then Finish Follow the instructions below to install the printer software Install Uninstall 4 1 Installing Printer Software from CD Installing the PCL Printer Software from the Starter CD for Windows 3 1x Windows 95 Windows 98 and Windows NT 4 0 1 Start Microsoft Windows Make sure no other Windows applications are active 2 Insert the Starter CD into the computer s CD ROM drive The installation program will run automatically 3 Click the Printer Driver option in the menu that appears to install your printer software If the installation program does not run follow the instructions below If the installation program do

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