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HP 20-Feb User's Manual

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1. Chapter 1 Connecting and Powering on the Library 39 Table 3 8 80 and 10 100 Series SCSI Cable Connections Host user configured Remote management card LAN connection Appropriate 68 pin SCSI terminator SCSI cable from the library controller card to drive 1 Host SCSI cable to drive 1 Host SCSI cable to drive 2 Host SCSI cable to drive 3 Host SCSI cable to drive 4 Oo CO c BR WwW ND Host SCSI cable to drive 5 Host SCSI cable to drive 6 Host SCSI cable to drive 7 N Host SCSI cable to drive 8 Co Host SCSI cable to drive 9 Host SCSI cable to drive 10 40 Connecting and Powering on the Library Chapter 1 Fibre Channel Cable Connections There are several Fibre Channel cabling options Figure 20 provides an overview Note When using hubs or switches consult the user documentation for those products For detailed information on HP supported topologies refer to the SAN Solution Installation Guide available from http www hp com go support Figure 20 Fibre Channel Cabling Alternatives CABLING ALTERNATIVE 1 Connecting the library directly to a host Library CABLING ALTERNATIVE 2 Connecting the library to the host through a hub or J switch more detailed Hub Switch Lib
2. 26 Installing the 2 20 4 40 amp 6 60 Series Libraries into a Rack Chapter 1 7 Insert trim brackets into the slots on each side of the library Figure 11 through Figure 13 Figure 11 Trim Brackets 2 20 Series 4 larger trim brackets flush mount trim brackets Note The rack kit includes extra trim brackets The smaller flush mount trim brackets are used with flush mount racks The larger trim brackets are typically used with older HP racks that have a 55mm bezel depth Chapter 1 Installing the 2 20 4 40 amp 6 60 Series Libraries into a Rack 27 Figure 12 M MIT Wy Le A flush mount trim brackets larger trim brackets The rack kit includes extra trim brackets The smaller flush mount trim brackets are used with flush mount racks The larger trim brackets are typically used with older HP racks that have a 55mm bezel depth Note Chapter 1 28 Installing the 2 20 4 40 amp 6 60 Series Libraries into a Rack Figure 13 Trim Brackets 6 60 Series x My Zi j larger trim brackets flush mount trim brackets Note The rack kit includes extra trim brackets T
3. IDG 5 555555055 050555 VERRE EP IDEE t t d 9 8 A Y des 055955 5905000000 did Front Clip Nut Placement 4 40 Series a A eeeoeooe 6 Figure 4 Chapter 1 Back Front Installing the 2 20 4 40 amp 6 60 Series Libraries into a Rack 20 Figure 5 Clip Nut Placement 6 60 Series lo lo lo lo oa S FED ol o lo Bap p Bae o lo lo B lo o lo 2 lo 2 lo g 4 too 4 o lo lo 2 lo g o lt too 4 o lo lo lo Po lo 4 Po lo 4 o o o lo lo too 4 tool 4 lo lo PO FED PO FED o ol o le lt lo lo lo 2 lo 20 lo 4 to lo 4 ol lo lo lo lo 9 lo 4 too lo 4 lo lo lo lo g lo 4 too lo 4 lo ol o lt Bc i B a K o o o o o D gt us lo A S gt o 19 9a Sa gt ag p 19 lt 19 Sa WY o 2 Align the upper black rail with the top two clip nuts and loosely install a screw into each clip nut Slide the rail out so that it equals the rack depth and attach to the back clip nuts To allow for enough clearance do not tighten these sc
4. a 1 3 4 5 6 7 1 Hosts user configured 6 SCSI cable from bus 1 on the Fibre Channel controller to drive 1 2 Hub or switch 7 SCSI cable from bus 2 on the Fibre Channel controller to drive 2 3 Remote management card LAN 8 SCSI cable from bus 1 on the Fibre Channel connection controller to drive 3 4 Appropriate SCSI terminator 9 SCSI cable from bus 2 on the Fibre Channel controller to drive 4 5 SCSI coble from the library 10 Fibre Channel cable to hub or switch controller card to drive 1 46 Connecting and Powering on the Library Chapter 1 Figure 24 6 60 Series Fibre Channel Connections All PN 9 5 16 1 2 3 4 5 6 7 1 Hosts user configured 7 SCSI cable from bus 2 on the Fibre Channel controller to drive 2 2 Hub or switch 8 SCSI cable from bus 1 on the Fibre Channel controller to drive 3 3 Remote management card LAN 9 SCSI cable from bus 2 on the Fibre Channel connection controller to drive 4 4 Appropriate SCSI terminator 10 SCSI cable from bus 1 on the Fibre Channel controller to drive 5 5 SCSI cable from the library controller 11 SCSI cable from bus 2 on the Fibre Channel card to drive 1 controller to drive 6 6 SCSI cable from bus 1 on the Fibr
5. 111 6fH Slave controller card Ensure the slave controller card is installed and fully missing or faulty seated 112 70H Slave board Retry command command timeout 143 71H Slave controller card Power cycle the library failed self test 114 72H Slave controller card Power cycle the library failed initialization 118 76H Slave controller ison Remove slave controller card from the bottom level level 1 of the library 120 78H Library controller Ensure Fibre Channel card is installed and fully unable to seated communicate with Fibre Channel card 121 79H Failed to detect all of Power cycle the library the Fibre Channel cards 122 7AH Fibre Channel board Power cycle the library command timeout 123 7BH A Fibre Channel card Power cycle library and retry Replace card if has failed unsuccessful Removing and Replacing Cards on page 160 126 7EH More than one Fibre Remove duplicate Fibre Channel card Channel card is on a library level 130 82H Library controller Power cycle the library unable to communicate with remote management card Appendix Library Error Codes 217 D xipueddy Table 46 Hex Error Decimal Error Error Codes and Recovery Procedures Description Recovery Method 131 83H Remote management B Ensure the remote management card is card is missing or installed faulty W Power cycle the library 132 84H Remot
6. e 5 Er 2 2 1 OL d R al lle 00 00 amp D 1 Vacant slot 5 Slave controller card 2 Remote management card 6 Library expansion card 3 library controller card 7 Power supply standard or redundant 4 Fibre Channel interface optional Chapter 4 Interpreting Library LEDs 131 Table 19 Slave Controller LED Ready LED Color Description Yellow Default boot mode on power up Will remain in this state until board completes initialization Green Slave controller board is ready Ready Slave Controller Card 132 Interpreting Library LEDs Chapter 4 Table 20 Remote Management Card LEDs 1 Ready LED Yellow Powering up failed power on test or fatal error was detected during operation Green Card passed power on test Card ready 2 Link LED Green Indicates valid network connection 3 Activity LED Flashing Indicates transmission activity Green by the card s ethernet port 5 232
7. hos 87 D 72 Q D 72 DN lt oO pud Q o O invent x d D User gui gt i 2 Q 5 D Un 42 Q invent June 2002 2002 Hewlett Packard Company Product Number C9521 90002 Edition 5 Notice This document contains information that is protected by copyright All rights are reserved No part of this document may be photocopied reproduced or translated into another language The information contained in this document is subject to change without notice Typographical Conventions and Terms Bold Menu choices and screens on the library Bold Soft keys to press on the library Computer Host and SCSI commands Draws attention to items within text Emphasis This table format indicates the menus you need to enter on the library front panel Main Menu gt Operations gt Mailslot Access Note Notes explain significant concepts or operating instructions Cautions call attention to an operating procedure or practice that could damage the product if not correctly performed Do not proceed until you understand and meet these required conditions Caution 2 Notice WARNING Warnings call attention to a procedure or practice that could result in personal i
8. Chapter 4 Interpreting Library LEDs 133 y 1e1dbu Table 21 HVDS Library Controller Card LEDs 1 Controller LED Flashing Green Controller needs firmware i Yellow In the process of powering up Flashing Yellow Controller failed power on test Green Controller passed power on test 2 SCSI LED Green No bus connected or high voltage differential SCSI bus connected ibrary Controller Card Yellow Error single ended SCSI device connected eo Differential SCSI HVDS 134 Interpreting Library LEDs Chapter 4 Table 22 Color LVDS Library Controller Card LEDs 1 Controller LED Description Flashing Green Controller needs firmware Yellow In the process of powering up Flashing Yellow Controller failed power on test Green Color Controller passed power on test 2 SCSI LED Description Green No bus connected or low voltage differential SCSI bus connected Flashing Green Single ended SCSI bus attached SCSI performance reduced Yellow Error high voltage differential SCS bus connected y 1e1dpu oo Differential SCSI amp LVDS O Chapter 4 Interpreting Library LEDs 135 Table 23 Library Expansion Card LED 8 80 and 10 100 Series Libraries Only Ready LED Color Description Yellow Poweri
9. 2 If shipping the library remove tape cartridges from the magazines a From the Magazine Access menu select one of the following options Unlock Door Unlock All Doors Use the and keys to change the door selection b Pull the unlocked drawer s out to access magazines and tapes The drawer may also be physically locked with a key The key is typically attached to the back of the power supply c Remove the magazine by lifting it straight up with the handle d To remove a tape set the magazine on its back and grasp the top and bottom corners of the tape Pull the tape straight out of the magazine and return the magazine to the library 3 If shipping the library lock the transport a From the Administration menu select the Run Test menu b From Run Test use the or keys to select Lock Transport Select OK d Select Run The front panel display will indicate that the transport has been locked 9 Caution Do not power off the library until the interface is inactive Removing power from a SCSI or Fibre Channel peripheral when the bus is active can result in data loss and or indeterminate bus states 4 Power off the library The power standby switch is recessed to avoid accidental power cycles Chapter 1 Moving or Shipping the Library 55 5 ship the library remove all external cords cables and terminators For an internal move only disconnect the power cables SCSI cables the
10. page 96 o 3 _ E Note The AC power cord is the library s main AC disconnect device and must be easily accessible at all times 7 For 2 20 4 40 and 6 60 Series Libraries Connect a power cord to each power supply module on all levels For 8 80 and 10 100 Series Libraries Connect the power cords on the rack to a power outlet on each library level Connect the power cord from the power distribution unit to a dedicated grounded power receptacle 8 Power on the library The power standby switch is recessed and on the lowest level on the front of the library After the power up test is complete after several minutes you will see the Home Screen on the library s front panel The Home Screen displays the status of the drives and library See Front Panel Overview on page 60 9 Power on other peripherals and then the host Chapter 1 Connecting and Powering on the Library 35 Figure 16 2 20 Series SCSI Cable Connections 1 Host user configured Remote management card LAN connection Appropriate 68 pin SCSI terminator Jumper cable with SCSI 68 pin connectors SCSI cable from drive 1 to host SCSI cable from drive 2 to host HO Mm BR wy hyd 36 Connecting and Powering on the Library Chapter 1 Figure 17 Chapter 1 4 40 Series SCS Cable
11. Load and unload tapes Run diagnostics Restart the library Dynamically assign the library s IP address gateway address and subnet mask using DHCP or BOOTP mode View library drive and tape error messages Generate error reports to fax or email to your support representative Download and install firmware Access web based support web registration documentation and partner information Dynamic Host Configuration Protocol DHCP DHCP allows a DHCP server to dynamically assign IP addresses to any DHCP dient that requests one The DHCP server usually has a limited set of IP addresses and assigns them on a first come first serve basis When a DHCP client boots up it will broadcast a DHCP request over TCP IP If a DHCP server is present that server will respond to the DHCP client with an IP address subnet mask and gateway This response also includes a lease or expiration time for the IP address being assigned If the DHCP client then wants to use this address the client must acknowledge the server s response and then periodically renew the lease on that IP address If the lease expires the DHCP server is free to re issue that IP address to another DHCP client Note DHCP only manages dynamic allocation of IP addresses Assigning device names with DHCP is not recommended Configuring the Library 97 Te Table 14 BOOTP BOOTP is similar to DHCP in that a BOOTP server dynamically assigns an IP a
12. significantly reduced capacity and performance compared to DLT Type IV media DIT Drive and Media Specifications 193 Table 42 DLT Bar Code Specifications Description Specification Data cartridge message 6 character 2 alpha 4 numeric AAnnnn Cleaning cartridge message 6 character CLN 3 numeric CLNnnn Dimensions 5 6 cm x 2 1 cm 2 2 in x 82 in Symbology code 39 without check digit Start stop characters Narrow 0 036 0 014 Ratio 2 5 1 Print quality ANSI Grade A 194 DIT Drive and Media Specifications Appendix Customer Support Appendix Overview This appendix provides information on the following Registering Your Product on page 196 Support Services on page 197 Contacting HP Customer Support on page 202 Warranty Information on page 207 Appendix Overview 195 Registering Your Product Registering your product ensures fast and easy access to Hewlett Packard Customer Support W registration web site http www register hp com HP customers who register on our web site join a select group who register to receive Technical support updates W Special Hewlett Packard offers Direct to you details on Ideas and ways to use your new HP Surestore Tape Library Other exciting HP products News on emerging technologies 196 Registering Your Product Appendix Support Services HP support services upgrade
13. In addition to the information provided in this manual you may also want to refer to the documentation provided with your Ultrium media Maintaining Ultrium Cartridges Make it a practice to visually inspect your tape cartridges when loading or removing them from your tape library Taking a few minutes to check the condition of your cartridges will lower the risk of repeated failures and help ensure uninterrupted backup Do not apply more than one label onto Ultrium cartridges as extra labels can cause the cartridges to jam in the tape drive Caution Do not bulk erase Ultrium formatted cartridges This will destroy pre recorded servo information and make the cartridges unusable Using Tapes 69 Write Protecting Ultrium Cartridges Each cartridge has a sliding write protect switch Using the write protect switch ensures data safety for files that have been previously written to tape preventing additional files from being written to that tape To change the write protect setting slide the red tab on the base of the cartridge Figure 32 W Right to prevent data from being written to the cartridge The red tab on the cartridge displays a padlock when the write protect switch is in the ON position Left to allow data to be written to the cartridge unless the tape is write protected electronically through your backup software The padlock on the red tab cannot be seen and the hole is exposed when the write
14. J jumper cable 2 20 36 4 40 37 6 60 38 jumper cables 223 K keys tape drawer shipping lo cation 30 L latch stops 223 bypassing when moving 4 AO and 6 60 57 when moving 2 20 57 LED indications drive module 138 HVDS library controller card 134 library expansion card 136 LVDS library controller card 135 redundant power supply 139 remote management card 133 slave controller card 132 LEDs 130 223 LEDs activity 130 leveler feet 19 library 223 back panel features 33 configuring 90 94 configuring for fibre channel 102 configuring for SCSI 34 moving and shipping 54 58 229 password protected menus rackmounting 19 registering 196 retrieving information about 110 158 service contracts 199 support services 197 supportpacks 197 weight 17 25 54 58 Library amp Tape Tools 50 154 library configuration configuring the mailslot 93 enabling and changing the password 92 library configurations viewing date and time 113 fibre channel status 112 firmware revision drives 113 firmware revision library 113 mailslot 112 network access 112 password enabled status 112 save element reserve 112 SCSI ID assignments 112 service information 112 library controller card location 4 40 33 library diagnostic tests avail able 156 158 library diagnostic tests running 156 library expansion card loca tion 33 library firmware revision view ing 113 library hardware troubleshoot ing 140 150
15. Note If you enter more than eight digits the ninth digit will become the first digit of the new password 2 Select OK to exit Caution Be sure to document the password If you forget the password contact your service representative 92 Configuring the Library Chapter 3 Configuring the Mailslot The mailslot is used for moving tapes into and out of the library in a controlled manner Mailslot locations are different than storage locations Consequently having a larger mailslot decreases the number of storage locations available in the library See Table 13 on page 94 The mailslot is comprised of magazine locations in the upper right hand drawer When a tape is being changed the drawer opens only to the number of slots that have been configured Figure 40 Mailslot Drawer By default the library is configured for a one slot mailslot This setting can also be configured for O slots no mailslot 1 slot 1 magazine or 2 magazines from the Administration or Service menus see Table 13 page 94 Chapter 3 Configuring the Library 93 Table 13 Mailslot Configuration Number of Mailslots Advantages and Disadvantages O slots Magazine access must be used to exchange tapes see Magazine Access on page 81 Advantage Allows all slots to be used for data storage Disadvantage Cannot easily remove or add tapes without an inventory check 1 slot A mai
16. Use of a cleaning cartridge should only be done when the required and overuse of drive front panel states cleaning required cleaning cartridges Cause Old firmware revisions If a cleaning tape does not resolve a cleaning light issue make sure the latest drive firmware is being used Connections Changed drive SCSI ID but Check that all SCSI devices on the same bus have different ID the new ID is not recognized numbers by the host computer Reboot the host m If the drive SCSI ID remains at 5 regardless of what is selected then the drive is not communicating with the library Contact your service representative 146 Troubleshooting Common Problems Chapter 4 Table 27 Troubleshooting Table Problem Solution Host does not detect the m Ensure that the HBA type matches the library type HVDS library LVDS or single ended SCSI and is properly installed and configured Check that the library is terminated and properly cabled m Ensure that the terminator is compatible with the library HVDS LVDS or single ended SCSI Check that the library is recognized on the operating system Check that the backup software is compatible with the library y 1e1dbu Check that the device is properly installed and configured using HP Library amp Tape Tools available from http www hp com support TapeTools W Power cycle the library and power down the host Wait until the
17. library identity viewing 110 library information viewing hard errorlog 110 library information categories available 111 230 library information retrieving 110 library information viewing identity 110 library status 110 odometer 110 library specifications 183 library status viewing 110 library clearance 15 lift mechanical 4 40 and 6 60 installation 24 lifting straps using for 2 20 23 loading a tape into a drive from front panel 86 location requirements 14 location of securing screws 30 location of library choosing 14 log drive event 112 low voltage differential SCSI in terface and terminators 34 LVDS 223 M MAC address 224 magazine 224 magazine access 224 magazines removal 82 mailslot 224 mailslot configuration viewing 112 mailslot configurations advan tages and disadvantages 94 mailslot configurations listed 95 mailslot accessing 85 maintaining media Ultrium 69 mechanical lift 4 40 and 6 60 installation 24 media bulk erasing Ultrium tapes 69 compatibility 187 degaussing Ultrium tapes 69 DLT cartridge life 193 inspecting 74 rewinding a stuck tape 151 152 152 153 write protecting 77 DLT Type IIIXT 193 drive format 187 hub 74 migration 67 68 mixing 66 tape leader 74 Ultrium cartridge life 190 inspecting 69 maintaining 69 write protecting 70 using DLT cartridges 74 using Ultrium 70 83 media types 83 87 141 142 144 150 menus 64 menus nesting of 63 mixed
18. 5 cm 2 in minimum Floor rating For 8 80 and 10 100 series tape libraries only A fully loaded library can weigh up to 325 kg 715 lbs Each caster supports up to 96 kg 213 165 To support the weight exerted on the floor by the casters the floor rating must meet or exceed 1 694 kg per square meter 347 lbs per square foot Tip rating For 8 80 and 10 100 series libraries only Do not tip the library more than 10 Ensure that the location for the library has a level surface Chapter 1 Choosing a Location 15 Table 2 Location Criteria Rack location For 8 80 and 10 100 series libraries only requirements Refer to the Rack Systems User s Manual included with the accessory kit or available at http www hp com racksolutions for more information on installing the rack This information includes using the anti tip mechanism securing the rack to the floor and weight space requirements 16 Choosing a Location Chapter 1 Installing the 2 20 4 40 amp 6 60 Series Libraries into a Rack The instructions in this section apply to 2 20 4 40 and 6 60 series libraries mounted in a standard 19 inch rack with a depth between 24 and 34 inches Caution Make sure that the rack and all equipment mounted in the rack have a reliable ground connection Verify that the total current of the rack components does not exceed the current rating of the power distribution unit or outlet receptacles WARNING Do not m
19. Error Error Codes and Recovery Procedures Description Test not run fapes not in required locations Recovery Method The library needs at least one tape and an empty slot to perform this test 52 34H Test not run an Run the Inventory Check test from the front panel inventory check is see Running Library Diagnostic Tests on needed page 156 Update the backup software to show the correct tape and slot configuration 53 35H Failed test refer to Note the error code qualifier to help determine previous error Test not run some elements are reserved appropriate testing Check the backup software documentation to disable the reserved condition 56 38H Cannot run test with The library needs at least one tape and an empty tapes in current slot to perform this test For a drive test it cannot locations rewind the media 57 39H Test not run not Load one additional tape into the library enough tapes in the library Test not started the transport contains a tape Run the Empty Transport test see Running Library Diagnostic Tests on page 156 59 3BH Failed to put tape into Note the error code qualifier to help determine magazine slot appropriate testing 60 3CH Failed to get tape Note the error code qualifier to help determine from magazine slot appropriate testing 61 3DH Failed inventory check m Note the error code
20. If the drive module is not already offline go to the Administration and then Online Drive Repair menus 3 Select the drive with the or keys and press OK Select Put Drive Offline The front panel indicates the success or failure of this operation When the drive module has been successfully taken offline one of the LEDs on the back of the drive will be flashing yellow 162 Removing and Replacing Drive Modules Chapter 5 Removing a Drive Module Note To preserve SCSI communications do not loosen or remove the SCSI cable s connected to the outside of the drive module The connection to be removed is located inside the drive module Remove the drive module using the steps below 1 Verify the external SCSI cable is tightened to the connector plate 2 Loosen the thumbscrews on each side of the connector plate located in the middle of the drive module Figure 51 on page 163 If this is your first time loosening the thumbscrews use a screwdriver 3 Gently remove the connector plate with SCSI cable s still connected ra Caution Use standard precautions for electro static discharge ESD 8 protection E 4 Grasp the ribbon cable that is plugged into the drive module Remove the cable by pulling the connector to the left See Figure 51 on page 163 for the location of the ribbon cable and connector Figure 51 Ribbon Cable and Connector Chapter 5 Removing and Replacing Drive Modules 163 5 Lay
21. UTC 9 Tokyo Osaka Sapporo Seoul Yakutsk UTC 9 30 Adelaide Darwin UTC 10 Brisbane Melbourne Sydney Guam Port Moresby Vladivostock Hobart UTC 11 Magadan Solomon Is New Caledonia UTC 12 Fiji Kamchatka Marshall Is Auckland Wellington Chapter 3 Setting the Date and Time 109 Retrieving Library Information The following information is available from the Information and Administration menus Note Library information Drive information Configuration information Date and Time Firmware revisions Power supplies This information is also available from remote access See Using the Remote Management Card on page 96 Library Information Main Menu gt Information gt Library Information Use the following procedure to view information about the library Table 17 on page 111 explains each option 1 From the Library Information menu select one of the following options Library Status Hard Error Log Recovered Soft Error Log Odometer Identity 2 Select Back to return to the Library Information menu 110 Retrieving Library Information Chapter 3 Table 17 Library Information Menu option Information Library Status Displays information about the overall status of the library and any partial availability flags See page 120 o Hard Error Log Displays a history of unrecovered errors Returns a 2 see page 126 message indicating that there are no hard err
22. representative Remote Remote management card failed Power cycle the library Contact your service representative Chapter 4 Understanding Error States 123 y Table 18 Library Status Slave card failed Fibre Channel controller failed Partial Availability Conditions Cause Library slave controller card failed power up test Note Slave controller cards are required in all but the lowest level of the library Fibre Channel controller failed power up test Usually due to problems on the SCSI bus such as an LVDS drive or terminator on an HVDS bus etc Solution W Verify that a slave card is present in all but the lowest level of the library Verify that the cards are properly seated Power cycle the library Contact your service representative Verify that proper SCSI terminators and or tape drives are attached to the Fibre Channel controller Verify that there are no bent pins on the controller Power cycle the library Contact your service representative Front Panel Front panel not present Library could not detect the front panel display Power cycle the library Contact your service representative Front panel failed Front panel display failed power up test Power cycle the library Contact your service representative Miscellaneous Date and time not set The date and time is not set on the front panel Set t
23. 10 11 a The number of drives depends on the library model Note Each device on the same SCSI bus must have its own unique SCSI ID SCSI ID 7 is not used as the default for drive position 7 because it is typically used by the host computer 106 Setting SCSI IDs Chapter 3 Caution Changing SCSI ID settings from factory defaults may affect the backup software configuration Consult your backup software manual for SCSI ID requirements The SCSI ID for a drive position can be configured even when no drive is present When a drive is later added it will use the ID already assigned to that location 1 Enter the SCSI IDs menu A message warns you that devices with the same SCSI IDs must be connected to different SCSI buses Select OK 2 The Configure SCSI ID screen displays a message that indicates the drive position selected Use the or key to select the drive or library controller then select OK Refer to Library Back Panel on page 33 or the product information labels on the back of the library for the library s drive numbering arrangement 3 The next screen displays the drive number and the current SCSI ID Use the or key to select the desired SCSI ID then select OK 4 confirmation screen will indicate either a successful or failed operation If the SCSI ID assignment failed the screen will indicate the reason and then return to the Configure SCSI ID screen Note Aft
24. 161 removing cover standalone li brary 172 removing feet standalone li brary 173 removing magazines 82 removing replacing drive mod ules 162 171 retrieving library information 110 158 from front panel 110 running library diagnostic tests 156 S save element reserve viewing 112 screws securing 30 SCSI 225 cable connections 2 20 36 cable connections 4 40 37 cable connections 6 60 38 cable connections 8 80 and 10 100 39 40 cable specifications 186 choosing terminator 34 jumper cable in fibre installation 42 SCSI element reservation 90 225 SCSI ID 225 SCSI ID assignments viewing 112 SCSI ID saving settings 107 SCSI ID setting 106 SCSI IDs default 106 SCSI terminators fibre channel installation 10 100 49 2 20 45 4 40 46 6 60 47 8 80 49 SCSI differential 222 securing screws location 30 securing the library into posi tion 30 service contracts 199 service information 112 setting date and time 108 SCSI IDs from front panel 106 setting date and time when to set 108 shipping libraries 54 shock specifications 182 single ended SCSI 225 slave controller card location 33 soft error 225 soft errors 118 soft keys 225 software errors information needed before calling vendor 129 software support 201 software vendors provide ap plications 129 specifications viewing 231 DLT formatted capacity 193 media cartridge life 193 media shelf life 193 fibre channel cables 186 library
25. 165 Ib 6 60 Series 104 kg 249 Ib 8 80 amp 10 100 Series approximately 227 kg 500 Ib Weight packaged 2 20 Series 41 kg 90 Ib 4 40 Series 82 kg 180 Ib 6 60 Series 111 kg 244 Ib Appendix Table 31 Physical Specifications Description Specification 8 80 amp 10 100 Series approximately 318 kg 700 Ib SCSI Interface Two ports Very High Density Cable Interconnect VHDCI small form factor Auto negotiation fast narrow wide ultra2 m Supports SCSI 2 and SCSI 3 protocols B Available as HVD or IVD SE Fibre Channel Interface One 1 0625 Gbps port Embedded shortwave optical connector type SC Supports FC AL arbitrated loop and FC SW switched fabric topologies FCP2 compliant y xipueddy m Private Loop Direct Attach PLDA profile Class connection with SCSI FCP protocol Tachyon TL protocol controller RMC interface RJ45 standard network connector m 10 100 Base TX network port Appendix Physical Specifications 185 Cable Specifications Table 32 SCSI Cable Specifications Interface RUE Single Ended Low Voltage High Voltage Differential Differential Fast SCSI 3 meters 12 meters 25 meters 10 MB second Narrow 20 MB second Wide Normal Slow SCSI 6 meters 12 meters 25 meters 5MB second Narrow 10MB second Wide Ultra SCSI 3 3 meters for 4 devices 12 meters 25 me
26. 183 physical 184 185 SCSI cable 186 SCSI cables 186 shock 182 temperature and humidity 182 Ultrium bar code labels 191 formatted capacity 190 media cartridge life 190 media shelf life 190 vibration 182 standby power switch 224 status bar icons 61 stop bracket installing in 2 20 25 4 40 26 6 60 26 straps lifting 23 support service contracts 199 supportpacks 197 support packs availability and ordering 197 supportpacks 197 swap 225 switch 225 switch in fibre channel installa tion 2 20 45 4 40 46 6 60 47 T tape 225 tape and drive operations 86 88 tape cartridge 225 bulk erasing Ultrium media 232 69 degaussing Ultrium media 69 DLT 74 description 193 dimensions 193 length 193 removing a stuck tape 152 153 rewinding a stuck tape 151 152 DLT 193 hub 74 inspecting DLT 74 inspecting Ultrium 69 leader 74 Ultrium 69 description 190 dimensions 190 length 190 using Ultrium media 70 83 write protecting DLT 77 write protecting Ultrium 70 tape drawer keys shipping lo cation 30 tape leader 74 tape magazine access 81 tape loading into a drive 86 tape loading into drive 86 tape unloading from drive 87 TCP IP 225 telephone support during war ranty 203 temperature and humidity spec ifications 182 templates for clip nuts 19 terminator 225 terminators 2 20 36 4 40 37 6 60 38 8 80 and 10 100 40 terminators HVDS and LVDS 34 time zones 109 time setting 108 tools
27. 187 Table 36 on page 188 shows drive technologies and compatible cleaning cartridges Table 36 Cleaning Cartridge Compatibility Drive type Cleaning cartridge type HP part number Quantum DLT DLTtape cleaning cartridge C5142A HP Ultrium HP Ultrium Universal Cleaning Cartridge C7978A Note Ensure you use the correct cleaning cartridge for your tape drive 188 Drive Compatibility Specifications Appendix Read write transfer rate HP Ultrium Drive and Media Specifications Ultrium Drive Specifications Description HP Ultrium Non compressed mode maximum sustained 15 MB second Compressed 2 1 typical 30 MB second Burst transfer rate 80 MB second Average access time 90 seconds Loading time 25 seconds maximum Unloading time 13 seconds maximum MTBF 250 000 hours Interface type Low Voltage Differential LVD Ultra 2 SCSI W High Voltage Differential HVD Ultra SCSI HP Ultrium Drive and Media Specifications 189 y xipueddy Table 38 Ultrium Media Specifications Characteristic Ultrium Media Formatted capacity 200 GB 2 1 typical compression Basic description 0 5 inch metal particle Tape length 580 meters 1903 feet Cartridge dimensions 10 2 x 10 5 x 2 2 cm 4 02 x 4 15 x 0 85 in Shelf life 30 years Cartridge life 1 000 000 passes m 20 000 loads unloads Cleaning cartridge life 15 uses Note Onl
28. 93 Using the Remote Management Card 96 Overview 96 Dynamic Host Configuration Protocol DHCP 97 BOOTP 98 Chapter 4 Chapter 5 Management Programs 98 Configuring the Remote Management Card 99 Retrieving Information about the Remote Management Card 101 Configuring the Library for Fibre Channel 102 Configuration 102 Retrieving information about Fibre Channel 105 Setting SCSI IDs 106 Setting the Date and Time 108 Retrieving Library Information 110 Library Information 110 Drive Information 112 Configuration Information 112 Date and Time 113 Firmware Revisions 113 Power Supplies 113 Troubleshooting and Diagnostics 115 Chapter Overview 115 Troubleshooting Overview 116 Understanding Error Types 117 Understanding Error States 118 Soft Recovered Errors 118 Partial Availability State 120 Hard Unrecovered Errors 126 Host Software and Media Errors 128 Backup Software Errors 129 Interpreting Library LEDs 130 Troubleshooting Common Problems 140 Manually Rewinding a Stuck DLT Tape 151 Removing a Stuck DLT Tape 152 Diagnostic Support Tools 154 HP Library amp Tape Tools 154 Support Tools Manager and Sysdiag 155 Running Library Diagnostic Tests 156 Replacing Parts and Upgrading Firmware 159 Chapter Overview 159 Appendix A Appendix B Removing and Replacing Cards 160 Removing a Card 160 Replacing a Card 161 Removing and Replacing Drive Modules 162 Unloading a Tape from a Drive 162 Taking a Drive Offline
29. Connections RN e No ot 9 O 9 1e 4 0000 0 ON 0000 0 OX Coa 00 amp 0 O Q a O Host user configured Remote management card LAN connection Appropriate 68 pin SCSI terminator Jumper cable with SCSI 68 pin connectors SCSI cable from drive 1 to host SCSI cable from drive 2 to host SCSI cable from drive 3 to host AJ OJN SCSI cable from drive 4 to host Connecting and Powering on the Library 37 Figure 18 6 60 Series SCS Cable Connections 1 2 4 5 6 1 Host user configured 6 SCSI cable from drive 2 to host 2 Remote management card LAN connection 7 SCSI cable from drive to host 3 Appropriate 68 pin SCSI terminator 8 SCSI cable from drive 4 to host 4 Jumper cable with SCSI 68 pin connectors 9 SCSI cable from drive 5 to host 5 SCSI cable from drive 1 to host 10 SCSI cable from drive 6 to host 38 Connecting and Powering on the library Chapter 1 Figure 19 8 80 and 10 100 Series SCSI Cable Connections IT
30. Nesting Library Information Drive and Operations Drive Information View Configuration Mailslot Access Date and Time Firmware Revisions Power Supplies Administration Change Configuration Online Drive Repair Set Date and Time Upgrade Drive Firmware Change Configuration Run Test with additional capability Online Drive Repair Set Date and Time Upgrade Drive Firmware Note The front panel defaults back to the home or logo screen after approximately three minutes of inactivity unless an error message or confirmation message is displayed that needs to be acknowledged Chapter 2 Front Panel Overview 63 Understanding the Menu Structure Figure 30 Front Panel Menu Structure ADMINISTRATION INFORMATION OPERATIONS enter password Library Information Drive and Tape Information Operations T Vi i ibrary Information Library Status H v los Log Load Tape to Drive Drive Information Recovered Soft Unload Tape from Drive View Configuration Error Log Clean Drive Date and Time Odometer Move Tape Slot to Slot Firmware Revisions Identity Power Supplies Magazine Access Drive Information Operations nent ope Drive and Tape Operations ee Unlock Al Doors Magazine Access Identity Mailslot Access Mailslot Access View Configuration Change Configuration Password joa MN Network Access ko Mailslot Size Mailslot Configuration SCSI or
31. Note Since AL_PAs can change with soft addressing some backup software applications and operating systems may have difficulty locating the library in this mode Check the backup software documentation to ensure soft addressing is supported before selecting this mode If you selected hard addressing for a loop connection select the AL_PA fixed address or choose auto select Auto select is an option under hard addressing that automatically selects an available address and then uses it as a hard address from then on Chapter 3 Configuring the Library for Fibre Channel 103 7 Press OK when complete to save the changes or select QUIT to return to the beginning of the fibre configuration menv If you select QUIT a message will display indicating the old values will be retained If you select OK a message will display indicating that the settings are being stored onto the Fibre Channel controller If this is successful a message displays indicating that the new settings will be attempted at the next restart 8 To immediately apply the new settings select RESTART or select DONE to wait until the next power cycle When the Fibre Channel controller is restarted or when the library is power cycled FUTURE SETTINGS are copied into CURRENT SETTINGS The Fibre Channel controller always attempts to connect using CURRENT SETTINGS If you select RESTART the Fibre Channel controller is restarted This should not be attempted
32. RMC ethernet cable and the Fibre Channel connection from the host hub or switch Note You do not need to remove the SCSI cables that connect the controller or the Fibre Channel controller to the drive modules unless the library is being shipped WARNING Before moving the library the leveler feet must be fully raised to allow for ground clearance Once the library is in place the leveler feet should be fully lowered Failure to follow these precautions could result in personal injury or damage to the library 6 When moving a stand alone library raise the library s leveler feet for the 6 60 series library only before moving it to its new location Reconnect the library using the procedures in Connecting and Powering on the Library on page 32 7 For shipping place the library in the original packing materials For 8 80 and 10 100 Series Libraries Refer to the Rack System User Manual for more information on repackaging the library The manual is available at http www hp com racksolutions Secure library components for shipping by doing the following Remove the filler panels from the rack Wrap the filler panels with bubble wrap Secure the outer rack side panels to the rack with shrink wrap or bands Note If you no longer have the original packaging contact your sales or service representative to obtain packaging materials For libraries mounted in a rack proceed to next step 56 Moving or
33. STATEMENT ARE THE CUSTOMER S SOLE AND EXCLUSIVE REMEDIES EXCEPT AS INDICATED ABOVE IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT SPECIAL INCIDENTAL CONSEQUENTIAL INCLUDING LOST PROFIT OR DATA OR OTHER DAMAGE WHETHER BASED IN CONTRACT TORT OR OTHERWISE Appendix Error Code Reference Library Error Codes Table 46 on page 210 lists the hard error codes and suggestions for recovery Use the recovery instructions from the front panel display as the primary approach to troubleshooting Each hard error is accompanied by a qualifier code and a list of sequence micro move IDs only used for factory diagnostics Note If you need to contact a service representative to resolve an issue be sure to note the error code and qualifier code beforehand For more information see Information Needed for Support on page 202 Each hard error code and qualifier code is paired with a list of recovery suggestions The library suggests the appropriate recovery procedures which could include W Power cycling the library Removing a tape from the drive Checking the library or host configuration Checking the cable connections data or power Running diagnostic tests Diagnostic tests are recommended to help isolate the appropriate FRU for replacement or to clear the error condition Repositioning a tape or magazine Upgrading firmware W Replacing a FRU Replace FRUs in the order listed Test af
34. Shipping the Library Chapter 1 8 Extend the rack s anti tip foot WARNING Failure to extend the anti tip foot could result in personal injury or damage to the library 9 Open the magazine drawers and loosen the screws that lock the library into place Figure 14 on page 30 The screws are located in front of the trim brackets 10 Remove the stop bracket See Figure 9 on page 25 and Figure 10 on page 26 11 Push the library out of the rack until it hits the latch stops approximately 2 3 of the library is out of the rack 12 Reattach the lifting straps to the sides of the library 13 Release the library from the rack 4 40 and 6 60 Series Libraries Depress the latch stops at the top of the library with a screwdriver or similar tool Figure 26 on page 58 2 20 Series Libraries If the library does not have enough clearance above for a tool to be inserted unscrew the four screws two on each side from the top black mounting rail on the front of the library Pull the library partially out then lower the front half of the library to ease it under the latch stops WARNING Once you have loosened the mounting screws the library is no longer secured inside the rack and can cause bodily harm and or damage to the library if it is dropped Chapter 1 Moving or Shipping the Library 57 Figure 26 Latch Stops tL X
35. Taiwan 1 886 2717 0055 Thailand 66 2 661 4000 B Vietnam 84 0 8 823 4530 Elsewhere Contact your authorized HP dealer distributor or the nearest HP sales and service office 206 Contacting HP Customer Support Appendix Warranty Information HP Product HP Surestore Tape Library 20 20 40 40 60 60 8 80 and 10 100 series Duration of limited warranty One Year 1 HP warrants HP hardware accessories and supplies against defects in materials and workmanship for the period specified above If Hewlett Packard receives notice of such defects during the warranty period Hewlett Packard will at its option either repair or replace products which prove to be defective Replacement products may be either new or like new 2 HP warrants that HP software will not fail to execute its programming instructions for the period specified above due to defects in material and workmanship when properly installed and used If HP receives notice of such defects during the warranty period HP will replace software media that does not execute its programming instructions due to such defects 3 HP does not warrant that the operation of HP products will be uninterrupted or error free If HP is unable within a reasonable time to repair or replace any product to a condition as warranted customer will be entitled to a refund of the purchase price upon prompt return of the product 4 HP products may contain remanufactured parts equiv
36. a possible total of 10 mailslots depending on library model Only DLT tapes can be used in a DLT magazine and only Ultrium tapes can be used in an Ultrium magazine When mixing drive types HP only supports using the same type of drive per level of the library HP Library amp Tape Tools version 2 2 or greater is required for diagnostic support Upgrade kits are available from HP for Ultrium tape drives magazines and tape cartridges Chapter 2 Media Migration Utilities and services are available to assist you in migrating from one drive technology to another HP Library amp Tape Tools The HP Library amp Tape Tools diagnostic assists you in installing and supporting your tape library This tool provides an intuitive graphical user interface with integrated context sensitive help It can be downloaded free of charge from http www hp com support tapetools Among the many features is a Migrate Backup Media option available from the Utility menu This utility will copy data from DLT drives to DLT or Ultrium drives See Figure 31 for a screen shot from HP Library amp Tape Tools Figure 31 HP L amp TT Media Migration Utility GS HP Library amp Tape Tools File View Function Optio x ozv ____ This ity wil migrate your data from one media type to another Te First time users Please press the button below and review the information for your Backup Application carefully Scan ByP
37. and Powering on the library Chapter 1 Library Back Panel Figure 15 Library Back Panel Features 1 oH aC IT 3g 8 80 1 Vacant slot 5 Slave controller card Library expansion card For the 8 80 and 2 Remote management card 10 100 series tape libraries only 3 Library controller card 7 Power supply standard or redundant 4 Fibre Channel controller optional Chapter 1 Connecting and Powering on the Library 33 SCSI Cable Connections Note Refer to Fibre Channel Cable Connections on page 41 if the library is configured with Fibre Channel This section illustrates a standard SCSI configuration that produces a high level of data storage performance one SCSI host bus adapter card for each drive in the library with the library controller daisy chained to the first drive HP supports up to two drives per SCS
38. another person use the lifting straps built into the sides of the library and slide the library between the upper and lower sets of mounting rails Remove the lifting straps once the library is partially installed Save these straps for future use when moving the library Figure 7 Lifting Straps Chapter 1 Installing the 2 20 4 40 amp 6 60 Series Libraries into a Rack 23 4 40 and 6 60 Series Libraries Use a mechanical lift that is rated to the weight of the library and follow the steps below to install the library a Break away the edges of the packing material at the bottom of the library b Use the straps to ease the library onto an appropriately rated mechanical lift Use the lift to raise the library so that it aligns with the bottom rails c Slide the library onto the lower rails Have at least one person guide the library from the front and one person pull the library from the back using the vertical handle Figure 8 on page 24 d Remove the lifting straps once the library is partially installed Save the straps for future use when moving the library Figure 8 Library Installation Caution Do not push the library from the front Use the handle shown in Figure 8 DO NOT pull on the handle s located on the back of the power supply or drive modules 24 Installing the 2 20 4 40 amp 6 60 Series Libraries into a Rack Chapter 1 WARNING Do not move the library without additional help or an appro
39. available Flashing Off Drive is offline and may be replaced without powering off the library On Flashing Drive is being brought online Flashing On Drive is offline Internal communication has been lost On On Drive module controller is in reset On Off Power on test in progress Flashing Off Drive module failed power on test L Drive Power 138 Interpreting Library LEDs Depending on your library s drive type s the back of the drive module might look different from the illustration above Chapter 4 Table 26 Redundant Power Supply LEDs 1 DC Output LED Color Description Green DC output is within the specified limit Off DC output is outside of specified limit 2 AC Input LED Color Description 8 Green AC input is within the specified limit Off AC input is outside of specified limit Note The redundant power supply comes standard with the 8 80 and 10 100 series libraries but is an option for 2 20 4 40 and 6 60 series libraries If you do not have this option your power supply will not have LEDs Chapter 4 Interpreting Library LEDs 139 Troubleshooting Common Problems This section includes information on troubleshooting common library problems For problems that may be related to the host or application software refer to the
40. condensing Non operating 10 to 90 RH non condensing Operating 4 0g half sine Non operating 10g 24ips Operating 0 21g RMS random Non operating 2 1g RMS random Operating 0 25g 0 swept sine Non operating 0 5g O peak swept sine 182 Environmental Specifications Appendix Library Specifications Table 30 Appendix Library Specifications Description All models mean time to eject tape from drive robotically exchange tape from magazine and reload drive Storage capacity General Average tape access time 15 seconds Average tape exchange time 46 seconds Dependent upon the model and configuration MTBF 100 000 Hours robotics only 50 000 Hours including drives 45 000 library only MSBF robotics y xipueddy 1 000 000 swaps robotics Line voltage Line frequency 100 127 200 240 VAC Auto selecting 50 60 HZ Library Specifications 183 Physical Specifications Table 31 184 Physical Specifications Physical Specifications Description Specification Height 2 20 Series 216 mm 9 in 4 40 Series 489 mm 19 in 6 60 Series 711 mm 28 in 8 80 amp 10 100 Series 1 969 mm 78 in Width 2 20 4 40 amp 6 60 Series 442 mm 17 in 8 80 amp 10 100 Series 597 mm 24 in Depth 2 20 4 40 amp 6 60 Series 696 mm 27 in 8 80 amp 10 100 Series 940 mm 37 in Weight net 2 20 Series 40 kg 87 b 4 40 Series 75 kg
41. drawers To toggle the mailslot sensor open the mailslot to access the first two tapes Chapter 4 Diagnostic Support Tools 157 Table 28 Front Panel Diagnostic Tests Test Description Demonstration Caution Run an inventory check from the host backup application after performing this test to ensure that tapes are returned to their original locations Selects a random full storage slot moves the tape to the drive and repeats the process until all drives are full The test locates a full slot a full drive an empty slot and then performs an exchange 158 Diagnostic Support Tools Chapter 4 Replacing Parts and Upgrading Firmware Chapter Overview This chapter includes information on the following Removing and Replacing Cards on page 160 W Removing and Replacing Drive Modules on page 162 W Replacing the Redundant Power Supply on page 169 L Removing the Library Cover and Feet 2 20 amp 4 40 Series Only on page 172 Removing and Replacing a Cosmetic Door on page 174 Upgrading Firmware on page 176 Chapter Overview 159 Removing and Replacing Cards Caution This library contains very sensitive electrical components It is important to follow the proper procedures to prevent electrostatic discharge ESD Use wrist grounding straps and anti static mats when removing and replacing cards and major assemblies Failure to follow proper procedures could lead to intermittent failures or pre
42. firmware Upgrading Firmware on page 176 Run advanced diagnostic tests including connectivity read write media validation and testing library functionality View library and drive error logs Generate a detailed support file that can be emailed or faxed to your support representative for analysis The HP Library amp Tape Tools diagnostic provides an intuitive graphical user interface with integrated context sensitive help see Figure 50 on page 155 It can be downloaded free of charge from http www hp com support TapeTools 154 Diagnostic Support Tools Chapter 4 Figure 50 HP Library amp Tape Tools Interface example ue Library amp Tape Tools File View Function Options Utilities Help o9 45 v Identity Firmware Test rive 1 QUANTUM DLT8000 Adc eileen cer WAprive 2 HP Ultrium 1 SCSI i aacra aida Processors Enclosures Product ID C7200 Drives s Drive Technology DLT LTO Library Information Drive Information r Identification and Configuration Hj O0ther Devices Firmware Revision 1330 QUANTUM ATLAS 10K 18WLS Addres 3 SCSI Target ID 3 QUANTUM ATLAS 10K 9015 Address SCSI Target LUN 0 Number of Drives 2 Number of Slots 19 Internal Serial D00341M0203 May not match external serial Cartridge Inventory Location Status Barcode Mailslot 1 Drive 1 Drive 2 Slot 1 INPS Support Tools Manager and Sysdiag F
43. for on line drive replacement only 162 Removing a Drive Module 163 Installing a Drive Module 165 Removing and Replacing the Power Supply 167 Removing the Power Supply 167 Replacing the Power Supply 168 Replacing the Redundant Power Supply 169 Replacing the Redundant Power Supply Module 170 Removing the Library Cover and Feet 2 20 amp 4 40 Series Only 172 Removing and Replacing a Cosmetic Door 174 Removing a Cosmetic Door Face 174 Replacing a Cosmetic Door 174 Upgrading Firmware 176 Checking the Firmware Revision 176 Using HP Library amp Tape Tools library and drive firmware 177 Using the Remote Management Card library and LTO drive firmware 178 Using a Firmware Upgrade Tape drive firmware only 179 Technical Specifications 181 Appendix Overview 181 Environmental Specifications 182 Library Specifications 183 Physical Specifications 184 Cable Specifications 186 Drive Compatibility Specifications 187 Drive Compatibility 187 Media Compatibility 187 HP Ultrium Drive and Media Specifications 189 DLT Drive and Media Specifications 192 Customer Support 195 Appendix Overview 195 Appendix C Registering Your Product 196 Support Services 197 SupportPacks 197 Service Contracts 199 Backup Software Support 201 Contacting HP Customer Support 202 Information Needed for Support 202 Telephone Support 203 North and South America 203 European Customer Support Centers 204 Asia Pacific Customer Support Centers 205 Elsewhere 206 Warra
44. host system documentation the application software instructions and Host Software and Media Errors on page 128 If these procedures fail contact your service representative for further assistance Caution Consult the system administrator before cycling power Never cycle power when active devices are connected to the SCSI bus or Fibre Channel bus Cycling power when the SCSI bus or Fibre Channel bus is active can cause data loss or hang the host system Table 27 Troubleshooting Table Problem Solution Power Library will not power on Check all power cord connections Make sure the power standby switch is on W Make sure there is power to the outlet by trying another working outlet m Verify that the LEDs on the back of the library are on and that the fans are turning to ensure the library is receiving power Table 26 on page 139 If you have a multi level library swap power supplies with the one on the lowest level Replace the power cord s Contact your service representative Power on test failed An error message appears in the front panel display Follow the recovery procedures from the library front panel Note the error code and error code qualifier Contact your service representative 140 Troubleshooting Common Problems Chapter 4 Table 27 Troubleshooting Table Problem Solution One of the redundant power B Check the LEDs on the power supplies to identify the one that su
45. if data transfers or library operations are in progress The RESTART operation normally completes within 90 seconds The display will report the status of the operation when it is complete Note The actual connection achieved depends on the external topology and network Consequently CURRENT STATUS may differ from CURRENT SEITINGS Note You can also change configuration from remote access See Using the Remote Management Card on page 96 104 Configuring the Library for Fibre Channel Chapter 3 Retrieving information about Fibre Channel Enter the Information menu to view information such as Fibre Channel interface or SCSI interface type LVD or HVD SCSI bus status Current status link status connection type address Current settings addressing assignment method AL PA Future settings addressing assignment method AL PA Te World wide node name World wide port name Chapter 3 Configuring the Library for Fibre Channel 105 Setting SCSI IDs Main Menu gt Administration gt Change Configuration gt SCSI IDs Note This menu is unavailable for libraries using Fibre Channel because the SCSI IDs are configured automatically Table 15 Default SCSI IDs Library controller 0 Drive position 1 Drive position 2 2 Drive position 3 3 Drive position 4 4 Drive position 5 5 Drive position 6 6 Drive position 7 8 Drive position 8 9 Drive position 9 10 Drive position
46. instructions are included on the web interface to describe how to use the tool Simply select the key in the upper right hand corner to access the online help Figure 41 RMC Web Interface A Web Based Library Administrator Microsoft Internet Explorer provided by Hewlett Packard Ele Edit View Favorites Tools Help 0 AIA m GIB 3 Back Foner Stop Refresh Home Search Favorites History Mail Print Edit rmc2 Status OK Identity Smis Configuration Upsraduns Goppust Ua HP Automated Backup invent Description C7200 7000 Location Anywhere Library Serial Number US9GCODODO Library Firmware Rev 1c50 Contact Jane Doe X Phone 555 1234 Asset Number 1326 8729 45910 p EE E Done OD f Local intranet zone Z The web based remote management features allow you to obtain status reports and diagnostic information as well as manage library functions from a remote location All remote operations are password protected with the administrator password to prevent unauthorized access 96 Configuring the Library Chapter 3 Chapter 3 For remote management you need a network connection and a browser to View the current status of the library drives and tapes Manage multiple devices from any workstation within the intranet Manage and configure the library on your network in a secure environment to Clean the drives
47. library completes its power cycle before powering up the host Check for SCSI ID conflicts Setting SCSI IDs on page 106 If using Fibre Channel make sure you power on the devices in the correct order switch hub library host Contact your service representative Network Monitoring Cannot navigate through the Do not use the Back or Forward buttons on the browser to RMC Web Based Library navigate Instead use the tabs and buttons on the actual Administrator interface interface page Chapter 4 Troubleshooting Common Problems 147 Table 27 Troubleshooting Table Problem Solution The RMC Web Based Library m Check your computer s display settings For best results make Administrator interface is slow sure the display resolution is set to 800 x 600 and the color in updating the web pages or palette is set to 65535 colors or higher does not display clearly speed up the display of pages be sure to bypass proxies for local access by listing the domains to exclude in the Connections Advanced page of the browser options Check your browser s caching options to ensure the browser is looking for newer versions of the stored pages Configuring the Remote Management Card on page 99 Library Performance HP UX host responds slowly m Check the SCSI IDs of all devices on the host buses to ensure crashes after connecting to the there are no conflicts library Check that t
48. list of phone numbers for HP Customer Support see http www hp com go support Phone charges may apply Austria 43 0 7114 201080 W Belgium Dutch 32 0 2 626 8806 W Belgium French 32 0 2 626 8807 B Denmark 45 39 29 4099 W English International 44 0 171 512 52 02 W Finland 358 0 203 47 288 B France 33 0 1 43 62 34 34 B German 49 0 180 52 58 143 W Ireland 353 0 1 662 5525 E Israel 972 0 9 9524848 italy 39 02 264 10350 Netherlands 31 0 20 606 8751 Norway 47 22 11 6299 W Portugal 351 0 1 318 00 65 204 Contacting HP Customer Support Appendix Spain 34 902 321 123 m Sweden 46 0 8 619 2170 B Switzerland 41 0 848 80 11 11 W Turkey 90 212 224 59 25 W United Kingdom 44 0 171 512 52 02 Asia Pacific Customer Support Centers Note For the latest list of phone numbers for HP Customer Support see http www hp com go support Phone charges may apply Australia 4 61 3 8877 8000 China 86 0 10 6564 5959 Hong Kong 800 96 7729 W India 91 11 682 6035 W indonesia 62 21 350 3408 B Japan 81 3 3335 8333 BH Korea 82 2 3270 0700 Outside Seoul 080 999 0700 W Malaysia 60 3 295 2566 g xipueddy Appendix Contacting HP Customer Support 205 m New Zealand 64 9 356 6640 Penang 1 300 88 00 28 W Philippines 63 2 867 3551 Singapore 65 272 5300 B
49. needed rack installation 17 trim brackets installing 2 20 27 4 40 28 6 60 29 troubleshooting DLT removing a stuck tape 152 153 rewinding a stuck tape 151 152 error states 118 129 error types 117 library hardware 140 150 network monitoring 147 overview 116 soft errors 118 troubleshooting the host 128 U Ultrium bar code labels 72 73 bulk erasing media 69 cleaning cartridge 69 72 73 degaussing media 69 format 187 inspecting media 69 interface types 189 maintaining media 69 media formatted capacity 190 specifications 189 tape cartridge 69 using tape cartridges 70 83 write protecting media 70 unloading a tape from a drive using the front panel 87 upgrading firmware 176 179 UTC 109 226 UTC See coordinated universal time zones for setting date and time V verifying host configuration 50 vibration specifications 182 viewing library configurations 112 W warranty 197 199 207 warranty telephone support during 203 web based library administrator 226 website Customer Care 202 weight library 17 25 54 58 weight reducing for installation 23 wide SCSI 226 world time zones 109 write protecting DLT media 77 Ultrium media 70 Z zones time 109 233 234 Copyright 2002 Hewlett Packard Company Printed in U S A Edition 5 June 2002 www hp com go support Printed on recycled paper invent C 9 5 2 1 9 S8 S8 S8 2
50. protect switch is in the OFF position With the write protect switch in either position data can be read from the cartridge Figure 32 Ultrium Write Protect Switch Settings 70 Using Tapes Chapter 2 Figure 33 Chapter 2 Using Ultrium Cartridge Bar Code Labels Make it a practice to use barcode labels on your tape cartridges Your host software may need fo keep track of the following information and the associated bar code Date of format or initialization Cartridge owner such as a group or department Storage purpose Note If the host software does not keep track of this information create a method for doing so Ultrium cartridges have a recessed area located on the face of the cartridge next to the write protect switch Use this area for attaching the bar code label Figure 33 on page 71 Do not apply labels onto the cartridge except in this designated area Caution The bar code label should be applied as shown in Figure 33 on page 71 with the alphanumeric portion facing the hub side of the tape cartridge Never apply multiple labels onto a cartridge as extra labels can cause the cartridge to jam in a tape drive Proper Ultrium Label Position Using Tapes 71 Ultrium Tape Cartridges Table 7 72 Using Tapes Ordering Ultrium Cartridges and Bar Code Labels HP Ultrium tape cartridges can be purchased in a variety of ways Note Outside of North America contact your nearest H
51. qualifier to help determine on a magazine slot appropriate testing W Check magazine back slot for debris or marks Clean if necessary Appendix Library Error Codes 213 D xipueddy Table 46 Hex Error Decimal Error Error Codes and Recovery Procedures Description Recovery Method 62 3EH Failed to load a tape Note the error code qualifier to help determine into a drive appropriate testing 63 3FH Failed to unload a Note the error code qualifier to help determine tape from a drive appropriate testing 64 40H Transport unable to Note the error code qualifier to help determine inventory drive appropriate testing 65 41H Failed while checking Note the error code qualifier to help determine for a cartridge in the appropriate testing transport 66 42H Transport stuck at Note the error code qualifier to help determine home position appropriate testing 67 43H Transport stuck at Note the error code qualifier to help determine vertical home appropriate testing position 68 44H Failed to move after Note the error code qualifier to help determine finding the plunge appropriate testing home position 69 45H Transport unable to Note the error code qualifier to help determine move to the end of the appropriate testing track 70 46H Failed inventory Note the error code qualifier to help determine check transport appropriate testing contains a tape 71 47H Timeout moving
52. the connector assembly to the side allowing the external cables to hang from the connection s Do not disconnect external cables from the connector plate 6 Loosen the top and bottom thumbscrews on the drive module Figure 52 on page 164 7 Using the handle that is mounted on the back of the drive module pull the drive module straight out with one hand while supporting the bottom of the drive module with the other hand Caution As the drive module is pulled out support the bottom of the drive module to avoid dropping or damaging it WARNING To avoid injury do not insert your hand or foreign objects through the empty drive bay and into the vertical lift assembly area Figure 52 Removing a Drive 164 Removing and Replacing Drive Modules Chapter 5 Installing a Drive Module WARNING Itis not necessary to power off the library when inserting replacement drive module However to avoid injury do not insert your hand or foreign objects through the empty drive bay and into the vertical lift assembly area 1 Hold the drive module with one hand on the drive module handle while the other hand supports the bottom Figure 53 on page 165 2 Install the drive by inserting the rail at the top of the drive module into the slot at the top of the drive module opening Note Higher force will be required in the last half inch of insertion to engage the electrical connection Figure 53 Installing a Drive Mod
53. were written in other formats can cause cleaning lights Cause Abnormal build up of head debris Frequent load unload operations with minimal tape reading or writing can cause this condition Do not perform frequent load unloads without also doing tape operations The front panel load unload test should NOT be run for more than 100 cycles since it does not perform actual tape operations Cause Bad defective contaminated media If a cleaning light is cleared using a cleaning tape and then immediately reappears when a particular cartridge is reloaded that cartridge should be suspected as being contaminated If this occurs re clean the drive loading a known good tape In rare cases a tape cartridge can be worn out have bad calibration tracks or have a bad tape directory recorded by another drive Any cartridge that is suspected of being defective or contaminated should NOT be reused in any drive Chapter 4 Troubleshooting Common Problems 145 y Table 27 Troubleshooting Table Problem Solution Cause Expired cleaning cleaning cartridge is good for 20 uses After that the drive cartridge will still load the cartridge but it will not perform any cleaning and the cleaning light will stay on If cleaning is performed from the front panel of the library the library will provide a front panel message if the cleaning cartridge has expired Cause Cleaning requested
54. 1 90000 Added the reader comment sheet and references to the HP Tape Library amp Autoloader Drive Manual Updated the troubleshooting procedures technical specifications Fibre Channel configuration remote management card features mailslot options and front panel information December 2001 C9190 90000 Revised the format to include HP s branding standards Added an illustration of the accessory kit modified the model description to reference slot capacity and added more information on Support Packs and the HP Library amp Tape Tools diagnostic tool Deleted the Fibre Channel overview appendix and added additional replacement procedures for the cosmetics and power supply June 2002 C9521 90002 Added information for the 8 80 and 10 100 series tape libraries drives and media front panel magazine access and library error codes hp surestore tape library Updates For the most current version of this manual and other information regarding yovr tape library visit the HP Customer Care website htto www hp com go support Revision History 3 4 Updates hp surestore tape library Chapter 1 Chapter 2 Notice 2 Typographical Conventions and Terms 2 In This Manual 2 Revision History 3 Updates 3 Installing the Library 11 Chapter Overview 11 Identifying Product Components 12 Choosing a Location 14 Installing the 2 20 4 40 amp 6 60 Series Libraries into a Rack 17 Tools and Parts 17 Rackmounting t
55. 118 Interpreting Library LEDs on page 130 Troubleshooting Common Problems on page 140 Diagnostic Support Tools on page 154 Chapter Overview 115 Troubleshooting Overview Below is an overview of the troubleshooting process More detailed information is provided on the following pages Figure 42 Troubleshooting Overview Identify the type of error See the Understanding Error Types section of this chapter Check soft error logs If there is no corresponding entry then troubleshoot as a host software or media issue Is the front panel Was there a LED green timeout Record error code and qualifier They may be needed by your SENICE Is the front Troubleshoot as representative panel LED a host software flashing amber or media issue See the Host Software and Media Errors section in this chapter Follow the recommendations on the front panel and in this solid amber NO See the Host Software and Media Errors section in this See the Partial chapter Availability section of this chapter manual If the error cannot be resolved contact your service representative 116 Troubleshooting Overview Chapter 4 Understanding Error Types There are several categories of errors that might occur when you are using your library Each error category has a different troubleshooting process which is described in more detail later in this chapter Figure 43 Chapt
56. 14 Remove the library from the rack 2 20 Series Libraries With the help of two people or a lift slide the library out of the rack and place it in the original packaging materials 4 40 and 6 60 Series libraries a Position the original shipping pallet in front of the rack With at least one person on each side slide the library out of the rack and onto an appropriately rated mechanical lift Lower the library onto the shipping pallet WARNING Do not move the library without additional help or an appropriately rated lift device The 2 20 series library weighs 40 kg 87 Ib The 4 40 series library weighs 75 kg 165 Ib The 6 60 series library weighs 104 kg 249 Ib Note If you no longer have the original packaging contact your sales or service representative to obtain packaging materials 58 Moving or Shipping the Library Chapter 1 Operating the Library Chapter Overview This chapter describes the following Front Panel Overview on page 60 Understanding the Menu Structure on page 64 Using Tapes on page 65 Accessing Tapes in the Library on page 81 Drive and Tape Operations on page 86 Chapter Overview 59 Front Panel Overview Figure 27 60 Front Panel Overview The front panel displays icons and text that provide library drive and tape status information It also uses text prompts and warnings to guide you while making changes Use the button immediately below the label to execute the desired functio
57. 140 for possible cleaning problems Note Drives can also be cleaned from remote access See Using the Remote Management Card on page 96 Moving Tapes Between Slots Main Menu gt Operations gt Drive and Tape Operations 1 From the Drive and Tape Operations menu select Move Tape Slot to Slot 2 Select the slot where you want to move the tape from using the or keys and press OK 3 Select the slot where you want to move the tape fo using the or keys and press OK A message will display if the destination slot chosen is reserved or is the original home slot for a tape in the drive A status screen indicates the tape is being moved 88 Drive and Tape Operations Chapter 2 Library Administration Chapter Overview This chapter describes the following Configuring the Library on page 90 Enabling and Changing the Password on page 92 Configuring the Mailslot on page 93 Using the Remote Management Card on page 96 Configuring the Library for Fibre Channel on page 102 Setting SCSI IDs on page 106 Setting the Date and Time on page 108 Retrieving Library Information on page 110 Chapter Overview 89 Configuring the Library Main Menu gt Administration gt Change Configuration Note When you reconfigure the library you may also need to reconfigure your backup software For more information consult the documentation provided with your software You c
58. 142 Troubleshooting Common Problems Chapter 4 Table 27 Problem Solution DLT tape has circular wear patterns around the hub Troubleshooting Table W The DLT drive hub may not be engaging the tape hub properly Discard the tape and contact your support representative Error message appears Drive rejected load of tape error code 101 qualifier 65 H m Retry the operation If you continue to get this error replace the tape cartridge If data recovery is needed contact your support representative LTO Cartridge Memory LTO CM A new data cartridge that is write enabled is rejected by the drive 1 has failed or is damaged Replace the data cartridge A new data cartridge that is write protected is rejected in multiple known good drives B LTO CM has failed and the drive has found no data to recover Replace the data cartridge A cartridge that has data written to it and is write enabled is rejected by the drive A cartridge that has data written to it and is write protected restores very slowly 1 has failed or is damaged The data can still be recovered Contact your support representative for more information m After data recovery replace the cartridge LTO CM has failed and the drive cannot use the tape directory information to recover the data The data can still be recovered but may take longer than normal Contact your support representative for m
59. 222 fibre channel cable 186 2 20 45 4 40 46 6 60 47 fibre channel connections 2 20 45 fibre channel controller loca tion 4 40 33 format compatibility 187 DLT 4000 187 DIT 7000 187 DLT 8000 187 media and drive 187 Ultrium 187 front panel display conventions 60 LEDs 130 front panel display 222 front panel features 2 20 4 40 6 60 8 80 10 100 60 G GBIC 222 GBIC module fibre channel in stallation 12 43 160 H hard error log viewing 110 hard errors 126 222 HBA 222 high voltage differential SCSI interface and terminators 34 home screen 223 home screen information dis played 60 host 223 host configuration verifying 50 host interface card installing 31 host troubleshooting 128 HP Library amp Tape Tools 67 hub 74 223 hub in fibre channel installa tion 2 20 45 4 40 46 6 60 47 HVDS 223 icons status bar 61 identifying errors 117 identity 223 drive viewing 112 library viewing 110 information menu 64 information gathered before contacting support 202 inspecting media DLT 74 Ultrium 69 installation check 50 154 installation fibre channel 41 47 installing a standalone library intoa rack 17 30 installing clip nuts general tips 19 installing host bus adapters 31 installing into a rack 17 30 installing rails 21 installing stop bracket 2 20 25 4 40 26 6 60 26 installing trim brackets 2 20 27 4 40 28 6 60 29 interface DLT 8000 192 Ultrium 189 IP 223
60. A dedicated circuit is required Caution The AC power cord is the library s main AC disconnect device and must be easily accessible at all times LAN connection Locate the library near a LAN connection for connecting the RMC remote management card library power consumption 2 20 series Max 200W 4 40 series Max 375W 6 60 series Max 560W 8 80 series Max 725W 10 100 series 1 200W Air quality Humidity Minimal sources of particulate contamination Avoid areas near frequently used doors and walkways stacks of supplies that collect dust and smoke filled rooms Caution Excessive dust and debris can damage tapes and tape drives 20 80 RH 14 Choosing a Location Chapter 1 Table 2 Location Criteria Clearance 2 20 4 40 and 6 60 series stand alone configurations located on or below a table Back 56 cm 22 in for cooling and service Front 86 cm 34 in for operator access Sides 56 cm 22 in for removal of the external cover 2 20 4 40 and 6 60 series rackmounted configurations Back 61 cm 24 in minimum to allow adequate room for service access Front 86 cm 34 in for operator access Sides 56 cm 22 in minimum Height For ease of use and optimum safety the top of the library should be mounted approximately 120 cm 48 in above the floor 8 80 and 10 100 series tape libraries Back 56 cm 22 in minimum Front 191 cm 75 in minimum Sides
61. DIT Tape Use the following procedure and Figure 49 to remove a tape stuck in a DIT drive module 1 Ensure that the tape has been rewound See Manually Rewinding a Stuck DLT Tape on page 151 2 Locate the spring loaded latch near the opening on the drive module and push it outward item 1 in Figure 49 Ensure that you move both parts of the latch 3 While holding the latch outward rotate the thumb wheel drive gear until the tape ejects item 2 in Figure 49 Note If turning the thumb wheel does not eject the tape or if you encounter high resistance in turning the thumb wheel check to ensure that the spring loaded latch has been rotated outward 152 Troubleshooting Common Problems Chapter 4 4 Verify the tape is not damaged see Inspecting DLT Cartridges on page 74 Figure 49 Spring Loaded Latch and Thumb Wheel E y 1e1dbu Chapter 4 Troubleshooting Common Problems 153 Diagnostic Support Tools The following tools are available for the library HP Library amp Tape Tools on page 154 Support Tools Manager and Sysdiag on page 155 Running Library Diagnostic Tests on page 156 HP Library amp Tape Tools With HP Library amp Tape Tools installed on your host computer you can do the following Identify all SCSI and Fibre Channel devices connected to your system View detailed configuration identification inventory and drive information for the library Easily update library and drive
62. Error Error Codes and Recovery Procedures Description Recovery Method 21 15H A chassis fan is Check that the chassis fan cable connection is disconnected or secure faulty 22 16H Chassis interconnect Check that the chassis interconnect cables are cables are secure disconnected or faulty 23 17H Front panel cable is Check that the front panel cable connections are disconnected or secure faulty 24 18H Transport bar code Power cycle the library reader failed self test 25 19H Library levels Check for obstructions in the vertical path Jaen h cea tid p Check that the chassis interconnect cable malem numper connection is secure levels detected 26 1AH Upper level fan cable See Troubleshooting Common Problems on failed page 140 for troubleshooting procedures 27 1BH Transport controller Replace the transport assembly unable to communicate with transport 28 1CH Transport controller Update the library s firmware see Upgrading needs new firmware Firmware on page 176 29 1DH Failed transport Update the transport s firmware see Upgrading firmware download Firmware on page 176 50 32H Test not run an If incorrect test number was designated when invalid test number initiating a test over the SCSI interface select was specified desired number and then re initiate the test 212 Library Error Codes Appendix Table 46 Decimal Error Hex
63. I host bus adapter but recommends only one drive per bus If compression is used when attaching two drives per bus keep in mind the combined transfer rate of the drives and the overhead of the bus must not exceed the throughput of the host bus adapter used Note Dual port cards are available and will reduce slot usage in the host system Connect the library as follows refer to Figure 16 on page 36 through Figure 19 on page 39 1 Properly power off all peripheral devices connected to the host computer 2 Power off the host If the host is connected to a network check with the system administrator before turning off power 3 Connect a 68 pin jumper cable from the top connector of the library controller to the left drive module on level 1 drive module 1 Caution Use SCSI cables and HVDS differential terminators for high voltage SCSI interfaces Use SCSI cables and LVDS differential terminators for low voltage SCSI interfaces The label on the library controller indicates high or low voltage 4 Connect the appropriate 68 pin SCSI terminator to the bottom connector on the library s controller card 5 Connect a 68 pin SCSI cable from a host SCSI card to each drive module Add the appropriate terminators to the remaining SCSI connectors 34 Connecting and Powering on the library Chapter 1 6 Connect a category 5 ethernet cable from the remote management card to an active network port see Using the Remote Management Card on
64. P authorized dealer or sales representative Call 1 800 752 0900 North America only for the location of the nearest authorized Hewlett Packard dealer B Contact HP Direct 1 800 538 8787 North America only HP Direct Hewlett Packard ATTN Mail Order P O Box 1145 Roseville CA 95678 Visit the HP Business Store at http www bstore hp com where available Table 7 lists HP Ultrium tape cartridges and their part numbers Ultrium Tape Cartridges Part Number Description Data Cartridges C7970A 100 GB C7971A 200 GB Cleaning Cartridges C7978A HP Ultrium Universal Cleaning Cartridge Chapter 2 Ultrium Bar Code Table 8 Chapter 2 Labels Ensure that you use HP qualified bar code labels only Contact an HP authorized dealer or sales representative for current compatibility and availability You can order Ultrium bar code labels through the following supplier Colorflex Website http www colortlex com Phone 800 522 3528 800 LABEL2U Table 8 lists for part numbers for Colorflex bar code labels Colorflex Ultrium Bar Code Labels Part Number Description 1700 LD Ultrium Data Cartridge Label 1700 CNDH Ultrium Cleaning Cartridge Label 1700 DGH Ultrium Diagnostic Cartridge Label Using Ultrium Cleaning Cartridges HP Ultrium drives should only be cleaned if the clean drive icon displays on the tape library status bar Only
65. Power cycle the library controller W Verify cabling and termination Drive s failed power on test W Verify that the drive is seated Drive module board failed properly poweron Test Check the error log from the front Failed serial communication to panel or RMC Web Based Library drive Administrator pages for possible W Failed to load unload tape ree Contact your service representative Chapter 4 Understanding Error States 121 y 1e1dpu Table 18 Library Status Drive online pending Partial Availability Conditions Cause Drive s are present and powered up but have outdated firmware Solution W Update drive firmware See Upgrading Firmware on page 176 Drive firmware Drives are present and powered up Update drive firmware See mismatch but have different revisions of Upgrading Firmware on firmware page 176 Drive needs One or more drives need cleaning Clean the drive s See Cleaning a cleaning Drive on page 87 Drive critical error A critical error has occurred on a drive Check the Drive Event Log from the front panel or RMC Web Based Library Administrator pages for possible causes Contact your service representative Drive not on Fibre Channel Drive s are detected by library controller but are not detected by any of the Fibre Channel controllers Verify that Fibre Channel is your intended configuration Verify that cabling is
66. SCSI or Fibre Channel IDs Fibre Channel IDs Save Element Reserve After a Power Cycle Other Config Options Other Configurations Date and Time Check Inventory Recalibrate Loader Firmware Revisions Online Drive Repair Test Lateral Motion Test Magazine Moves i Wellness Test Library Set Date and Time Rewind Media Lock Transport Unlock Transport Power Supplies Upgrade Drive Firmware Test Transport Comm Show All Sensors Demonstration 64 Understanding the Menu Structure Chapter 2 Using Tapes This section includes information on m Mixed Media on page 66 W Migration on page 67 W Using HP Ultrium Cartridges on page 69 W Using DLT Tape Cartridges on page 74 Caution It is critical to ensure that the media you use matches the format of your tape drive Cleaning cartridges and formatted data cartridges are unique for each drive technology Damage may occur if inappropriate media is used in tape drives Chapter 2 Using Tapes 65 Mixed Media 66 Using Tapes Mixed media refers to the option to backup to more than one drive type such as DLT and LTO within the same physical tape library General considerations when using mixed media Some backup software packages do not support mixed media Consult your software provider to verify that your configuration is supported In order to provide full mailslot support in a mixed media library one magazine is required for each drive type for
67. W Power cycle the library the top of Check the vertical path for obstructions the library W Note the error code qualifier to help determine appropriate testing 214 Library Error Codes Appendix Table 46 Decimal Error Hex Error Error Codes and Recovery Procedures Description Recovery Method 72 48H Unable to put tape Note the error code qualifier to help determine back into slot after appropriate testing power cycle 74 Drive module Ensure that all drive modules are fully inserted disconnected or has into the drive bays at the rear of the library failed Note the LEDs on the drive modules See Interpreting Library LEDs on page 130 to understand what the LEDs may indicate m If the LED indicates failure replace the drive module 75 Drive s fan Note the error code qualifier to help determine disconnected or appropriate testing faulty 76 ACH Failed to perform an Note the error code qualifier to help determine inventory check appropriate testing 77 ADH Transport moved Run the Test Vertical Motion test see Running above highest Library Diagnostic Tests on page 156 detected level 78 Not all drives in the Check to ensure that you have the correct type of library are the same drive type 80 50H Drive reports W Power cycle the library and re try hardware error Replace the drive module if unsuccessful See Removing
68. able from bus 2 on the Fibre Channel interface to drive 8 SCSI cable from bus 1 on the Fibre Channel interface to drive 9 Oo SCSI cable from bus 2 on the Fibre Channel interface to drive 10 Chapter 1 Connecting and Powering on the Library 49 Verifying the Host Configuration Once the library is connected to a host the operating system must be configured to recognize it if it has not already been configured The procedures are different depending on the host system Windows NT on page 51 Windows 2000 on page 51 Sun Solaris on page 52 m HP UX and MPE iX on page 52 Backup Software Compatibility Consult your software documentation for more information on installing configuring and operating your backup software For software compatibility information visit http www hp com go automated or the Website for the backup software manufacturer HP Omniback II http www openview hp com products omniback Veritas Backup Exec http www veritas com Veritas NetBackup http www veritas com Computer Associates ARCserve 2000 http www ca com arcserve Legato Networker http www legato com Tivoli Storage Manager http www tivoli com Using HP Library amp Tape Tools In addition to the following procedures you can also check the installation with HP Library amp Tape Tools available from http www hp com support TapeTools See HP Library amp Tape Tool
69. ace align the holes in the sheet metal with the holes in the door front Push the sheet metal tab downward so that the sheet metal plate clicks into place beneath the plastic tab Replace the magazine and close the door 174 Removing and Replacing a Cosmetic Door Chapter 5 Removing the Front Door Face Figure 59 Chapter 5 Cosmetic door connecting hooks Q ke 5 Bit zz c N N Removing and Replacing a Cosmetic Door 175 Chapter 5 Upgrading Firmware Caution Before upgrading firmware be sure to generate a support ticket using HP Library amp Tape Tools see page 154 The resulting information may be helpful to your service representative in resolving potential issues that may have prompted the firmware upgrade This section details the processes for upgrading library and drive firmware Some of the processes used for upgrading library firmware are different from those used to upgrade drive firmware Firmware can be downloaded by W Using HP Library amp Tape Tools library and drive firmware Using the remote management card library and LTO drive firmware m Using a firmware upgrade tape drive firmware only Note After upgrading firmware library configuration settings will revert back to the factory defaults which could affect remote management For a complete list of factory defaults see Table 12 on page 91 Checkin
70. alent to new in performance or may have been subject to incidental use 5 The warranty period begins on the date of delivery or on the date of installation if installed by HP If customer schedules or delays HP installation more than 30 days atter delivery warranty begins on the 31st day from delivery 6 Warranty does not apply to defects resulting from a improper or inadequate maintenance or calibration b software interfacing parts or supplies not supplied by HP c unauthorized modification or misuse d operation outside of the published environmental specifications for the products or e improper site preparation or maintenance 7 TO THE EXTENT ALLOWED BY LOCAL LAW THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE 8 HP will be liable for damage to tangible property per incident up to the greater of 300 000 or the actual amount paid for the product that is the subject of the claim and for damages for bodily injury or death to the extent that all such damages are determined by a court of competent jurisdiction to have been directly caused by a defective HP product g xipueddy Appendix Warranty Information 207 208 Warranty Information TO THE EXTENT ALLOWED BY LOCAL LAW THE REMEDIES IN THIS WARRANTY
71. ally requiring drive replacement Write Protecting DLT Cartridges Each cartridge has a sliding write protect switch Using the write protect switch ensures data safety for files that have been previously written to tape preventing additional files from being written to that tape To change the write protect setting move the write protect switch Figure 35 Left to prevent data from being written to the cartridge The orange indicator on the cartridge can be seen when the write protect switch is in the ON position Right to allow data to be written to the cartridge The orange indicator on the cartridge cannot be seen when the write protect switch is in the OFF position Note With the write protect switch in either position data can be read from the cartridge Chapter 2 Figure 35 DLT Write Protect Switch Settings Using DLT Cartridge Bar Code Labels Make it a practice to use barcode labels on your tape cartridges Your host software may need fo keep track of the following information and the associated bar code Date of format or initialization Cartridge owner such as a group or department Storage purpose Note If the host software does not keep track of this information create a method for doing so Chapter 2 Using Tapes 77 Figure 36 78 Using Tapes DLT cartridges have a front slide slot located on the face of the cartridge next to the write protect switch Use this
72. an change the following configuration options for the library Table 11 Configuration Options Menu ltem Description Default Options Password See Enabling and Changing the Password on Off On or Off page 92 Network See Using the Remote Management Card on DHCP Off Assign an IP Access page 96 address or use DHCP Mailslot See Configuring the Mailslot on page 93 One slot O slots 1 slot 1 Configuration magazine or 2 magazines Fibre Channel See Configuring the Library for Fibre Channel N A N A or SCSI IDs on page 102 or Setting SCSI IDs on page 106 Save Element Allows the host to continue reserving drive or Off On or Off Reserve After slots after a power cycle a SCSI element a Power Cycle reservation This is typically used to ensure that only one host can access a slot or drive See Configuration Information on page 112 90 Configuring the Library Chapter 3 Table 11 Configuration Options Menu Item Description Default Options Other Report Recovered Soft Errors Reports On On or Off Configuration recovered errors over SCSI Options see Restore Factory Defaults Restores the default N A N A a page 112 configuration settings see Table 12 on 8 page n off On or Off Prevent Media Access Locks the library m drawers and prevents front panel access Factory default configuration settings are listed in Table 12 Table 12 Default Configurat
73. and reordering information 5 Power cord s Localized power cord s 6 SCSI terminator s 68 pin high density SCSI terminator HVDS or LVDS to terminate the SCSI chain 7 Fibre Channel GBIC Connects the Fibre Channel cable to the host hub or switch when necessary 8 Data cartridge Data cartridge included for data backup 9 Cleaning cartridge Cleaning cartridge used when cleaning a drive 10 User s Guide Printed English user s guide describing installation operations and troubleshooting information 12 Identifying Product Components Chapter 1 Table 1 Accessories pe Component Description H 11 Regulatory Insert Contains safety and regulatory information 12 Quick setup poster Overview of installation and configuration procedures N A Miscellaneous May include data sheets upgrade information product information information and additional promotions Figure 1 Accessories Note Your cables may look different from those in Figure 1 Cable types vary depending on library model Chapter 1 Identifying Product Components 13 Choosing a Location Table 2 Choose a location that meets the criteria listed in Table 2 For additional specifications refer to Technical Specifications on page 181 Location Criteria Room temperature 10 35 C 50 95 F Power source W AC power voltage 100 127 V or 200 240 V Line frequency 50 60 Hz W
74. and Replacing Drive Modules on page 162 81 51H Library failed during Power cycle the library initialization Appendix Library Error Codes 215 D xipueddy Table 46 Decimal Error Hex Error Error Codes and Recovery Procedures Description Recovery Method 82 52H Incorrect external Check the cable configuration see Connecting and SCSI connection Powering on the Library on page 32 Library connected to wrong type of SCSI bus 89 59H Cleaning cartridge Use a new cleaning cartridge has expired 90 5AH Not a cleaning Insert a cleaning cartridge cartridge 100 64H Library controller Power cycle the library unable to communicate with drive module 101 65H Drive module unable Power cycle the library to communicate with drive 102 66H Drive command Command timeout on 8051 timeout on drive module controller 103 67H A drive module Power cycle the library and re try Replace the drive controller has failed module if unsuccessful see Removing and Replacing Drive Modules on page 162 104 68H Failed drive module Power cycle the library initialization 105 69H Drive module serial Retry command timeout to drive 110 6EH Library controller Power cycle the library unable to communicate with slave card 216 Library Error Codes Appendix Table 46 Decimal Error Hex Error Error Codes and Recovery Procedures Description Recovery Method
75. and or extend the warranty on your tape library A wide range of service options are available to meet your business uptime needs SupportPacks SupportPacks are available within180 days of your purchase If you choose to purchase one your warranty will be upgraded Once your warranty has expired post warranty SupportPacks are also available Table 43 on page 198 lists HP SupportPack service options Note To order HP SupportPacks visit http www hp com hps support supportpack or contact your support or sales representative g xipueddy Appendix Support Services 197 Table 43 SupportPacks SupportPack Number Description 2 20 series H5520A E 3 year same day onsite H4434A E 3 year 24x7 onsite U2063PA PD post warranty 1 year next day onsite H2734PA PE post warranty 1 year same day onsite 4 40 series H5533A E 3 year same day onsite H4435A E 3 year 24x7 onsite U2064PA PE post warranty 1 year next day onsite H2735PA PE post warranty 1 year same day onsite 6 60 series H5534A E 3 year same day onsite H4436A E 3 year 24x7 onsite U2065PA PE post warranty 1 year next day onsite H2736PA PE post warranty 1 year same day onsite 80 and 100 series U2061A E 3 year same day onsite U2062A E 3 year 24x7 onsite U2066PA PE post warranty 1 year next day onsite U2067PA PE post warranty 1 year same day onsite 198 Support Se
76. artridge life 193 removing a stuck tape 152 153 rewinding a stuck tape 151 152 drawer keys shipping location 30 drive and tape operations 86 88 drive cleaning 222 drive event log 112 drive firmware revision view ing 113 drive identity viewing 112 drive information categories available 112 viewing event log 112 drive information viewing identity 112 odometer 112 drive module 222 installing into library 165 removing from library 163 replacement overview 162 taking drive offline 162 unloading tape 162 drive odometer viewing 112 drive types 83 87 123 138 drive cleaning 87 drive tape 221 drives compatibility 187 DLT removing a stuck tape 152 153 rewinding a stuck tape 151 152 media format 187 EIA rack markers 19 electrostatic discharge during service prevention 160 error codes table of 210 error recovery 209 error states 118 129 errors categories 117 differences 118 129 hard 126 partial availability 120 soft 118 types 117 errors hardware 140 150 ESD preventing during remov al replacement 160 European telephone support 204 event 222 event log viewing 112 F fabric 222 features library back panel 33 feet removing from standalone library 173 fibre channel addressing 103 configuration 102 current settings 103 104 current status 103 104 future settings 103 104 installation 41 47 supported topologies 41 viewing status 112 fibre channel arbitrated loop
77. ary Administrator pages by selecting the button in the top right hand corner of any page Chapter 3 Retrieving Information about the Remote Management Card Enter the Information menu to view the following remote management card settings Main Menu gt Information gt View Configuration gt Network Access Network connection speed IP address Subnet mask Gateway address MAC address Chapter 3 Configuring the Library 101 Configuring the Library for Fibre Channel Configuration Note When you reconfigure the library you may also need to reconfigure your backup software For more information consult the documentation provided with your software The optional Fibre Channel controllers in the library serve as a bridge between SCSI and Fibre Channel Note It is not necessary to connect the library to its Fibre Channel topology arbitrated loop or fabric before configuration Note When Fibre Channel controllers are installed in the library device SCSI IDs cannot be changed from their factory default Though you do not need to set SCSI IDs for Fibre Channel you will need to configure Fibre Channel addressing Main Menu gt Administration gt Change Configuration gt Fibre Channel 1 Enter the Fibre Channel menu 2 Select the level where the Fibre Channel controller you want to configure is located Use the key to select a lower level in the library U
78. at only one host can access a slot or drive A type of cable that is limited to short distances Electronic errors in library functions that can be recovered These errors are recorded in the soft error log Five buttons located along the bottom edge of the front panel display that are used to execute commands on the display Two related library actions or moves such as moving a tape from a slot to a drive and then back to a slot A device that provides a n by n interconnect to allow a port to have full communication bandwidth with any other port while other communications are occurring T The media that the library uses for recording data from the host computer s Transmission Control Protocol Internet Protocol An electronic device that connects to the end of the SCSI bus to stabilize bus signals The area of the library that contains the magazines Each level of the library has two trays Also referred to a drawer U A tape format specification for the high capacity implementation of LTO technology Glossary 225 apsso o UTC Coordinated Universal Time W web based library Describes the interface that allows you to monitor and manage the library over administrator the network via the remote management card wide SCSI A 68 pin connector that can be single ended or differential in implementation 226 Glossary A access mailslot 85 tape magazine 81 AL_PA 103 105 221 anti tip foot in moving proc
79. ation changes to configurations are stored in Non Volatile NV RAM for eight days All configuration settings can be permanently saved to flash memory by power cycling the library This allows the settings to be recovered if the library is unplugged for more than eight days If this step is not completed and the library is unplugged for more than eight days any new settings may be lost Before shipping the library verify that the configuration settings were saved permanently by first powering down the library and then powering back up to store the settings and to view them To move or ship the library 1 Verify that all drives are empty If a drive contains a tape unload it Refer to the backup software documentation use the remote management card see page 96 or use the front panel menu as follows a 54 Moving or Shipping the Library From the Drive and Tape Operations menu select Unload Tape from Drive Use the or keys to select the drive you want to unload Select Unload to move the tape from the drive to the tape s original location the slot it occupied before being loaded into the drive If that slot is occupied you will be asked to select another slot location Chapter 1 The tape automatically rewinds before it is unloaded A status screen displays the library s progress as the tape is relocated d From the Drive and Tape Operations menu select Back to return to the Operations menu
80. b Based Library Administrator pages or the host backup software Ensure the backup host software is not reserving the slot The backup software needs to cancel the reservation If necessary disconnect from the host and power cycle For DLT tapes see Removing a Stuck DLT Tape on page 152 For Ultrium tapes contact your service representative Tape stuck in transport W Run the Recalibrate Library test See Running Library Diagnostic Tests on page 156 W Power cycle the library Contact your service representative Tape stuck in storage slot Using the front panel display open the appropriate drawer Slide the drawer outward and remove the magazine Pull the tape out Reinsert the magazine Ifthe magazine is damaged contact your service representative Transport is misaligned m Run the Recalibrate Library test See Running Library Diagnostic Transport won t get a tape Tests on page 156 m Ensure that you are using the correct tape type See Media Tape drive transport is Compatibility on page 187 misaligned Contact your service representative Media Cleaning or data cartridge Ensure you are using cleaning and data cartridges that are incompatible with drive compatible with the drive s See Media Compatibility on page 187 Cannot load tape into drive Ensure your media and format type matches your drive type See Media Compatibility on page 187
81. brary controller to the drive Terminate the bottom connector on the library controller card Connect the appropriate SCSI terminator to the remaining connectors on the drive modules Ensure that the interface type matches your library 42 Connecting and Powering on the Library Chapter 1 Figure 21 Chapter 1 f Connect the Fibre Channel cable s to the host hub or switch If necessary connect the Fibre Channel cable to the GBIC provided before connecting to the host hub or switch Connecting Fibre Channel Cables to the GBIC Caution The Fibre Channel printed circuit boards may contain a laser system GBIC or GLM module that is classified as a Class l Laser Product under a U S Department of Health and Human Services DHHS Radiation Performance standard according to the Radiation Control for Health and Safety Act of 1968 and EN60825 1 A11 safety of laser products The compliance statement is located on the module 6 Power on the hub or switch if present Note The AC power cord is the library s main AC disconnect device and must be easily accessible at all times Connecting and Powering on the Library 43 7 For 8 80 and 10 100 Series Libraries Connect the power cords on the rack to a power outlet on each library level For 2 20 4 40 and 6 60 series libraries skip to the next step 8 Connect the power cord s from the library to a grounded power receptacle and power on the librar
82. ction to view current information about the following See page 91 for factory defaults Password enabled status Network access configuration Mailslot configuration SCSI ID assignments or Fibre Channel status Save SCSI element reserve after a power cycle Other configuration options report recovered error logs and prevent media access 112 Retrieving Library Information Chapter 3 Date and Time Main Menu gt Information gt Date and Time Access this menu to view the library s settings for the date time and time zone Use the Powered key to display the date and time of the last power on See page 108 for setting the date and time Firmware Revisions Main Menu gt Information gt Firmware Revisions From the Firmware Revisions menu you can view information about the following see page 176 for upgrading firmware W Library Tope drives W Fibre Channel Power Supplies Main Menu gt Information gt Power Supplies From the Power Supplies menu you can view information about the status of your power supply and whether or not your library contains a redundant power supply Chapter 3 Retrieving Library Information 113 114 Retrieving Library Information Chapter 3 Troubleshooting and Diagnostics Chapter Overview This chapter includes information on the following Troubleshooting Overview page 116 Understanding Error States on page
83. cuit assembly PCA Also called a card or adapter A way to load magazine slots with tapes Usually refers to the initial loading of the library A common data path over which data is transported C A routine that is run immediately after a tape cartridge is loaded in order to determine if the tape is blank or written compatible with the drive and capable of being written and read A tape that is used only for cleaning a drive D Digital Linear Tape a family of tape device and media technologies developed by Quantum Corporation The area of the library that contains the magazines Each level of the library has two drawers Also referred to as tray The device that the library uses to record data onto tapes Glossary 221 drive cleaning drive module differential SCSI event fabric Fibre Channel Fibre Channel Arbitrated Loop FC AL front panel display GBIC hard errors HBA A library feature that uses a cleaning tape to clean a tape drive The entire assembly that houses the drive including the metal housing and connectors A type of SCSI cable that can carry data a maximum of 25 meters E A significant function of the library displayed in the event log that reports drive errors online offline transitions drive cleaning and other information F Switched interconnect methodology that supports high speed data routing in Fibre Channel networks A switched protocol that allows concu
84. ddress to any BOOTP client that requests one The difference is that your system administrator must preconfigure the BOOTP server for the library The system administrator assigns a permanent IP address to the library s MAC address When the library is booted the BOOTP server responds and assigns the permanent address to the library The IP address never expires and the BOOTP server will not reissue the IP address to any other BOOTP client Management Programs In addition to using your browser directly to manage your library you can also use popular management programs such as HP OpenView HP Top Tools and CA Unicenter TNG In order to best use HP OpenView and CA Unicenter TNG you must download a plug in from the HP Customer Care website at http www hp com go support This plug in can be easily installed in your environment HP Top Tools has built in native support for your library and no plug in is required Supported Configurations Description Supported Configurations Browsers B Windows 95 98 2000 NT Internet Explorer 4 01 and higher Netscape Communicator 4 5 and higher and Netscape Navigator 4 08 and higher m HP UX Netscape Communicator 4 5 and higher and Netscape Navigator 4 08 and higher Internet Explorer is not supported Sun Solaris Netscape Communicator 4 5 and higher and Netscape Navigator 4 08 and higher Internet Explorer and HotJava are not supported 98 Configu
85. des and Recovery Procedures Decimal Hex Ero Error Description Recovery Method Failed plunge motor Note the error code qualifier to help determine test appropriate testing 12 OCH Transport failed to W Make sure that all tape cartridges are fully find the translate seated in their slots home position T3 ODH Transport failed to Check for a possible obstruction in the find the vertical home transport pathway and remove it position W Verify that the vertical path is physically clear W Make sure that all tape cartridges fully seated in their slots When manually loaded cartridges may not have been fully inserted into slots 14 OEH Transport failed to The plunge motor can be moved Therefore the find the plunge home motor and umbilical cable are probably not position indicated W Replace the transport assembly Has wrong library Download new firmware see Upgrading Firmware family firmware or the on page 176 controller is on the wrong level gt 18 12H Failed because Close magazine doors E magazine door is 3 open o 19 13H Vertical motor cable is Check that the vertical cable connections are missing or faulty secure 20 14H Transport umbilical Check the transport cable connections or the cable cable is missing or that goes from the transport to the library faulty Appendix Library Error Codes 211 Table 46 Hex Error Decimal
86. e 5 From the Upgrade Drive Firmware menu use the or key to select the slot containing the firmware upgrade tape Select OK 6 Use the or key to select the drive that you want to upgrade Select OK 7 Watch the upgrade status on the library s front panel Only drives that are online and empty not reserved can be upgraded Note When the operation is complete the tape will be returned to its original slot 8 Remove the firmware upgrade tape from the library Chapter 5 Upgrading Firmware 179 180 Upgrading Firmware Chapter 5 Technical Specifications A Appendix Overview The appendix provides information on the following Environmental Specifications on page 182 Library Specifications on page 183 Physical Specifications on page 184 Cable Specifications on page 186 Drive Compatibility Specifications on page 187 HP Ultrium Drive and Media Specifications on page 189 DLT Drive and Media Specifications on page 192 Appendix Overview 181 Environmental Specifications Table 29 Environmental Specifications Characteristic Specification Operating 10 to 35 C Non operating 35 to 65 C Operating wet bulb 25 C maximum temperature media Non operating wet bulb 46 C maximum temperature drive Gradient 10 C per hour Transportation 30 to 60 C lt 14 consecutive days Operating 20 to 80 RH non
87. e 12 Fibre Channel cable to hub or switch Channel controller to drive 1 Chapter 1 Connecting and Powering on the Library 47 8 80 and 10 100 Series Fibre Channel Connections Figure 25 Chapter 1 48 Connecting and Powering on the Library Table 4 8 80 and 10 100 Series Fibre Channel Connections 4 Host user configured IT Hub or switch Remote management card LAN connection Fibre Channel cable SCSI cable from library controller to drive 1 Appropriate SCSI terminator SCSI cable from bus 1 on the Fibre Channel interface to drive 1 SCSI cable from bus 2 on the Fibre Channel interface to drive 2 Oo CO Oo UC BR WwW ND SCSI cable from bus 1 on the Fibre Channel interface to drive 3 SCSI cable from bus 2 on Fibre Channel interface drive 4 SCSI cable from bus 1 on the Fibre Channel interface to drive 5 N SCSI cable from bus 2 on the Fibre Channel interface to drive 6 Co SCSI cable from bus 1 on the Fibre Channel interface to drive 7 SCSI c
88. e been damaged Gently shake the tape cartridge to verify that no internal parts are rattling indicating that they may be loose Look at the tape cartridge to check for any obvious cracks or other physical damage Look for broken or missing parts Verify that the spring loaded hub item B in Figure 34 is centered within the circular opening on the bottom of the tape cartridge Gently press the hub and make sure that it springs back into place Visually inspect the tape for a broken unseated or misaligned tape leader item A in Figure 34 on page 75 To check the leader position Press in the door lock item C in Figure 34 to release the cartridge door While pressing in the door lock push the tab down to open the door Be careful not to touch the tape after opening the door Ensure that the leader is in the correct position item A in Figure 34 Chapter 2 Figure 34 Leader in Correct Position Hub and Door Lock Tab Tape leader Spring loaded hub C Door lock Chapter 2 Using Tapes 75 76 Using Tapes Do NOT Use Cartridges with Tape or leaders that have been touched with bare fingers may transfer oils to the tape head Labels used on the top bottom sides or back of the cartridge Use the label slot only Caution Always discard damaged tape cartridges If a defective tape cartridge is loaded into a tape drive it may in turn damage the drive potenti
89. e mailslot configuration The default setting is for a one slot mailslot You can select a O slot 1 slot 1 magazine or 2 magazine mailslot See Configuring the Mailslot on page 93 for more information software Configuring the library for web monitoring You can monitor and manage your library anywhere on the network through user friendly web pages See Using the Remote Management Card on page 96 for more information Enabling the password The library does not have an administrator password enabled when it arrives To ensure security and to get full use of the remote management card enable and select a password Be sure to remember this password See Enabling and Changing the Password on page 92 for more information Note You must first set a library password through the front panel to configure the library using the remote management card see Enabling and Changing the Password on page 92 Getting Started 53 4e dpy gt Moving or Shipping the Library WARNING Do not move the library without additional help or an Caution Note appropriately rated lift device The 2 20 series library weighs 40 kg 87 Ib The 4 40 series library weighs 75 kg 165 lb The 6 60 series library weighs 104 kg 249 Ib The 8 80 and 10 100 series libraries weigh approximately 227 kg 500 Ib To avoid damage to the library ensure that it is in an upright position at all times Never place the library on its sides During normal oper
90. e management Retry command card board timeout 133 85H A remote Power cycle the library management card has failed 134 86H The remote Move the remote management card to the correct management card is library level on the bottom level See Figure 47 on not on library level 1 page 131 135 87H Failed because more Remove the extra remote management card There than one remote should be one card installed on the library and on management card the bottom library level See Figure 47 on page present 131 136 88H Failed because the Ensure the library expansion card is properly library expansion installed seated and connected card is missing or faulty 197 89H Failed because the Move the library expansion card to the fifth library library expansion level See Figure 47 on page 131 card is present but on the wrong library level 138 8AH Failed because more Remove the extra library expansion card There than one library should be one card installed on the library and on expansion card is the fifth library level present 140 8CH Front panel Send Retry the operation command did not complete 218 Library Error Codes Appendix Table 46 Decimal Error Hex Error Error Codes and Recovery Procedures Description Recovery Method 141 8DH Front panel board Power cycle library missing 142 8EH Front panel board Retry command timeout 143 8FH Front panel boa
91. ed before being loaded into the drive If that slot is occupied you will be asked to select another slot location 4 The tape automatically rewinds before it is unloaded A status screen displays the library s progress as the tape is relocated 5 From the Drive and Tape Operations menu select Menu to return to the Operations menu Cleaning a Drive Main Menu gt Operations gt Drive and Tape Operations Note Use a cleaning cartridge to clean a drive The drive mechanism should only be cleaned if the clean drive icon displays see Table 5 on page 62 Caution Ensure you use the correct cleaning cartridges for your tape drive Damage may occur if inappropriate media is used For more information refer to Table 36 on page 188 Chapter 2 Drive and Tape Operations 87 1 From the Drive and Tape Operations menu select Clean Drive 2 From Choose Cleaning Slot use the or key to select the slot location of the cleaning tape Refer to the label inside the library drawer the front panel display or Library Back Panel Features on page 33 for a list of the slot numbers Select OK 3 Using the or keys select the number of the drive to be cleaned Select Clean When the cleaning process is complete the cleaning tape will be returned to the original slot location If the cycle failed the screen will display the appropriate status information See Troubleshooting Common Problems on page
92. edure 57 in rackmounting procedure 19 applications backup software 31 66 221 bringing drives online 166 compatibility 12 50 147 configuring 90 95 102 107 errors 128 129 142 inventory check 158 mailslot configuration 53 replacing a drive 162 SCSI reserve 177 soft addressing 103 support 201 202 updating 213 write protecting taptes 70 Asia Pacific telephone support 205 back panel features 2 20 4 40 6 60 8 80 10 100 33 backup software 31 66 221 bringing drives online 166 compatibility 12 50 147 configuring 90 95 102 107 errors 128 129 142 inventory check 158 mailslot configuration 53 replacing a drive 162 SCSI reserve 177 soft addressing 103 support 201 202 updating 213 write protecting tapes 70 bar code DLT labels 79 80 Ultrium labels 72 73 bar code labels 12 BOOTP 97 100 bulk erasing 69 bulk load 221 bus 221 C cables fibre channel 12 13 43 56 186 fibre channel 2 20 45 fibre channel 4 40 46 fibre channel 6 60 47 fibre channel 8 80 and 10 100 49 SCSI 12 13 31 34 40 56 122 186 SCSI 2 20 36 SCSI 4 40 37 SCSI 6 60 38 SCSI 8 80 and 10 100 39 40 choosing a location 14 cleaning a drive 87 cleaning cartridge compatibility 187 DLT 74 Ultrium 69 using DLT 74 80 using Ultrium 72 73 cleaning tape 87 142 144 221 cleaning drive 222 clearing a partial availability state 120 clip nuts installing 19 placement for 2 20 20 placement
93. er 4 Error Types Soft Recovered Errors Front Panel LED is GREEN Library had error but recovered The soft error log contains history From the front panel select INFORMATION gt LIBRARY INFORMATION gt SOFT RECOVERED ERROR LOG Partial Availability Errors Front Panel LED is SOLID AMBER Library has a condition that needs to be noted The library should still be operational in this state From the front panel select Information gt LIBRARY INFORMATION gt LIBRARY Status See Table 18 for recovery information Host Software and Media Errors Host Bus Adapter Driver conflicts Incompatible HBA SCSI ID conflict Network Problems Slow or busy Data not streaming Power unstable Not properly cabled or configured Tape Media Tape damaged Tape write protected Clean cartridge expired Incompatible cleaning or data cartridge Server Hardware problems BIOS settings Incorrect or conflicting drivers Insufficient memory Processor too slow Backup Software Incorrect software configuration Configuration changes to host Library not ready for software operation i e drive full 4 Least serious Most serious y Hard Unrecovered Errors Front Panel LED is FLASHING AMBER Library had an error and cannot recover from it You cannot operate the library until the error is resolved The hard
94. er changing SCSI IDs you can save the new settings to flash ROM by power cyding the library which allows the settings to be recovered if the library is powered off for more than eight days If this step is not completed and the library is powered off for more than eight days the new settings may be lost Note You can also set SCSI IDs from remote access See Using the Remote Management Card on page 96 Chapter 3 Setting SCSI IDs 107 Setting the Date and Time Main Menu gt Administration gt Set Date and Time When the library is initially set up or if it has been disconnected for more than eight days you need to set the date and time If the date and time are not set logs will not include date and time stamps To set the date and time enter the Administration menu If you want to only view the date and time enter the Information menu To set the date and time 1 Enter the Set Date amp Time menu 2 Use the or keys to select the year month and day Use the gt to scroll to the next entry when complete 3 Set the hour and minutes 00 00 00 using the or keys Use the gt key to scroll over to the next selection The seconds are automatically set at 00 4 Use or keys to select the time zone UTC stands for Coordinated Universal Time See Table 16 on page 109 This will keep your host time and library time synchronized 5 Press OK to save your changes Press Qui
95. error log contains more information From the front panel select INFORMATION gt LIBRARY INFORMATION gt HARD ERROR LOG Troubleshooting Overview 117 y 1e1dbu Understanding Error States This section describes the difference between the following types of errors m Soft Recovered Errors on page 118 W Partial Availability State on page 120 Hard Unrecovered Errors on page 126 m Host Software and Media Errors on page 128 Soft Recovered Errors Soft errors are hardware errors that the library recovered from by retrying the operation Though they are often transparent to a user the time required to complete the operation may be noticeably longer Main Menu gt Information gt Library Information gt Soft Recovered Error Log Periodically review the soft error log to detect and track errors before they become serious If you see that a component has many soft errors it might indicate a library component that is wearing out or will fail in the future If the library has a hard error and you are unsure what caused it you can review the soft error log to help identify problem areas You can also use soft errors to identify the cause of software time outs The backup software on the host computer only allows a designated time for each operation If the library takes longer than the backup software allows it may be due to the library retrying a failed operation which will be logged as a sof
96. for 4 40 20 placement for 6 60 21 templates for 19 use EIA markers for placement 19 compatibility cleaning cartridges 187 drives 187 format 187 media 187 read compatible 187 write compatible 187 configuration options available 90 configuring the library 90 configuring the library for fibre 227 channel 102 109 connectivity troubleshooting 128 coordinated universal time zones for setting date and time 109 cosmetic drawer face removing 174 replacing 174 cover removing from standal one library 172 Customer Care website 202 customer support Asia Pacific 205 during warranty 202 Europe 204 North and South America 203 D data cartridge bulk erasing Ultrium media 69 degaussing Ultrium media 69 DLT 74 description 193 dimensions 193 length 193 removing a stuck tape 152 153 rewinding a stuck tape 151 152 write protecting 77 DLT 193 hub 74 inspecting DLT 74 inspecting Ultrium 69 leader 74 maintaining Ultrium 69 Ultrium 69 description 190 dimensions 190 length 190 write protecting 70 228 date and time setting 108 date and time viewing 113 date setting 108 default configuration settings 91 default SCSI IDs 106 degaussing 69 DHCP 97 99 diagnostic tools 50 154 differential SCSI 222 display conventions front panel 60 DLT 4000 187 7000 187 8000 187 bar code labels 79 80 cleaning cartridge 80 format 187 inspecting media 74 interface types 192 media c
97. g a tape drawer and exchanging one or more magazines A process of loading or unloading tapes that allows the user to access either 1 slot 1 magazine or 2 magazines A single library action such as loading a tape into a drive or unloading a tape from a drive N An addressable entity connected to an I O bus or network used to refer to storage devices and subsystems The menu approach implemented in the library that uses increasing levels of library control A front panel option that displays the odometer logs for power on hours and moves A Fibre Channel term that refers to the initiating device P The hardware entity within a node that performs data communications A low holding voltage remains in the library even though library has been powered off R A circuit card that provides the ability to gain access to the library from a computer at a different location SCSI SCSI ID SCSI element reservation single ended SCSI soft error soft keys swap switch tape tape cartridge TCP IP terminator tray Ultrium S Small Computer Systems Interface A bus that transfers data between the host system and the library The electronic identification number for each SCSI device in the library The library SCSI devices are the drives and the library interface controller card This allows the host to continue reserving drive or slots after a power cycle This is typically used to ensure th
98. g options Unlock Door Unlock All Doors Use the and keys to change the door selection Note The library will inventory only the drawers opened regardless of how many were unlocked 2 Pull the unlocked drawer s out to access magazines and tapes The drawer may also be key locked Unlock the drawer if needed Note Select Lock to re lock the drawers that have been unlocked but not opened If only one drawer was unlocked it will automatically lock when the drawer is closed Caution If all drawers are unlocked opened and then closed you must press Lock from the front panel Otherwise the library will be in a hung state Chapter 2 Accessing Tapes in the Library 81 Figure 37 3 Remove the magazine by lifting it straight up with the handle Figure 37 on page 82 4 To remove a tape set the magazine on its back and grasp the top and bottom corners of a tape Pull the tape straight out of the magazine 82 Accessing Tapes in the Library Chapter 2 Figure 38 Chapter 2 5 If desired insert tapes into the magazine Ensure that you use the appropriate tape type for the magazine When inserting Ultrium cartridges into the tape library magazine ensure that each cartridge is positioned with the write protect switch facing out of the magazine and towards the magazine handle Figure 38 Push the tape into the slot until it clicks into place Loading Ultrium Tapes into a Ma
99. g the Firmware Revision Before downloading new firmware check your current firmware revisions and compare them to the latest available revisions at http www hp com go support Note If the library is in a partial availability state due to a firmware mismatch new firmware must be downloaded to resolve the condition See Partial Availability State on page 120 1 Use the following menu from the front panel Main Menu gt Information gt Firmware Revisions 176 Upgrading Firmware Chapter 5 2 From the Firmware Revisions menu use More to view the drive firmware revisions You can also check your current firmware revisions from the remote management card 1 Enter the designated IP address into the web browser to launch the Web Based Library Administrator pages See Using the Remote Management Card on page 96 Select the Report tab 3 Scroll down to the Firmware Revisions section of the page to view your library and drive firmware revisions Note Ensure that your backup software does not SCSI reserve the library as this can prevent a firmware download Using HP Library amp Tape Tools library and drive firmware You can download library and drive firmware using the HP Library amp Tape Tools diagnostic utility This utility may already be installed on your host If not you can download it from http www hp com support TapeTools Online help and instructions are inc
100. gazine Write Protect Switch Accessing Tapes in the Library 83 When inserting DIT cartridges into the tape library magazine ensure that each cartridge is positioned with the write protect switch facing out of the magazine and away from the magazine handle Figure 39 Push the tape into the slot until it clicks into place Figure 39 Loading DLT Tapes into a Magazine Write Protect Switch 6 Reload the magazine into the drawer and close the drawer The library will run an inventory check on the contents of that tape drawer Note If the library does not have all magazines it will report a partial availability message see Partial Availability State on page 120 84 Accessing Tapes in the Library Chapter 2 Mailslot Access Chapter 2 Note The mailslot is located in the upper right hand drawer of the library The mailslot can be accessed from the Operations sub menu or from the Home screen Main Menu gt Operations gt Mailslot Access Home Screen gt Mail 1 The Mailslot Access screen displays a message indicating the number of tapes in the mailslot and how to open the appropriate drawer Open the drawer The drawer will open only to the number of storage slots that have been configured for the mailslot see Configuring the Mailslot on page 93 2 Close the drawer The library automatically detects the closure locks the drawer and initia
101. he Library 19 Preparing the Host for Installation 31 Connecting and Powering on the Library 32 Library Back Panel 33 SCSI Cable Connections 34 Fibre Channel Cable Connections 41 Verifying the Host Configuration 50 Backup Software Compatibility 50 Using HP Library amp Tape Tools 50 Windows NT 51 Windows 2000 51 Sun Solaris 52 HP UX and MPE ix 52 Getting Started 53 Moving or Shipping the Library 54 Operating the Library 59 Chapter 3 Chapter Overview 59 Front Panel Overview 60 Status Bar 61 Nesting 63 Understanding the Menu Structure 64 Using Tapes 65 Mixed Media 66 Media Migration 67 HP Library amp Tape Tools 67 Service Provider 68 Using HP Ultrium Cartridges 69 Maintaining Ultrium Cartridges 69 Write Protecting Ultrium Cartridges 70 Using Ultrium Cartridge Bar Code Labels 71 Ordering Ultrium Cartridges and Bar Code Labels 72 Using Ultrium Cleaning Cartridges 73 Using DLT Tape Cartridges 74 Inspecting DLT Cartridges 74 Write Protecting DLT Cartridges 76 Using DLT Cartridge Bar Code Labels 77 Ordering DLT Cartridges and Bar Code Labels 79 Using DLT Cleaning Cartridges 80 Accessing Tapes in the Library 81 Magazine Access 81 Mailslot Access 85 Drive and Tape Operations 86 Loading a Tape Into a Drive 86 Unloading a Tape from the Drive 87 Cleaning a Drive 87 Moving Tapes Between Slots 88 Library Administration 89 Chapter Overview 89 Configuring the Library 90 Enabling and Changing the Password 92 Configuring the Mailslot
102. he backup software does not require SCSI IDs to be in a certain order Contact your service representative 148 Troubleshooting Common Problems Chapter 4 Table 27 Troubleshooting Table Problem Solution The library is not efficiently Check the network bandwidth from the host computer backing up data Check that the library s drive s are on their own SCSI bus and not daisy chained to another tape drive or the hard drive Check that the server and file system have the processing power and memory needed to stream the tape drive m Ensure that the drive is clean See Cleaning a Drive on page 87 Try anew tape A marginal tape can cause performance problems due to bad spots on the tape requiring retries y m Ensure that the backup software is using fixed length records or blocks to maximize throughput and has not defaulted to a smaller record size 64K should be sufficient Ensure that the data is being compressed however do not turn on both software and hardware compression Check the size of the files Backing up several small files can impact performance Operations Cannot remember the Contact your service representative administration menu password Need to abort internal test Press STOP The current test loop completes then the test stops cycle It may take a few minutes to stop the current test loop Chapter 4 Troubleshooti
103. he date and time See Setting the Date and Time on page 108 Door open One or more tape doors are open The library robotics will not move until the door is closed Ensure that doors are closed 124 Understanding Error States Chapter 4 Table 18 Library Status Power supply fault Partial Availability Conditions Cause Library detected one or more redundant power supplies in a failed condition Solution Determine which power supply has failed See Table 26 on page 139 for LED status information Contact your service representative to replace the power supply Library fan failure A library card cage fan has failed Power cycle the library Contact your service representative Upgrade library A library component has firmware Update library firmware See firmware that is different from the rest of the Upgrading Firmware on library page 176 Note This is a common problem when replacing parts Chapter 4 Understanding Error States 125 y 1e1dpu Hard Unrecovered Errors When a hard error occurs the front panel will display an error message that indicates the problem and the LED bar will be flashing amber You cannot operate the library until this error is resolved Note This information can also be found in the latest entry of the hard error log For a list of error codes see Library Error Codes on page 209 View the hard error l
104. he smaller flush mount trim brackets are used with flush mount racks The larger trim brackets are typically used with older HP racks that have a 55mm bezel depth Chapter 1 Installing the 2 20 4 40 amp 6 60 Series Libraries into a Rack 29 aC IT 8 Open the tape drawers and tighten the screws to secure the library into place Figure 14 For trim brackets tighten the existing thumbscrews For flushmount brackets use two 10 32 x 50 screws Note The drawers may be key locked The keys are attached to the power supply handle on the back of the library Figure 14 Location of Securing Screws larger trim brackets flush mount trim brackets 30 Installing the 2 20 4 40 amp 6 60 Series Libraries into a Rack Chapter 1 Preparing the Host for Installation Install the SCSI host bus adapter card s and compatible driver s Refer to the host computer user manual and host bus adapter card instructions and follow these general procedures Note You can use HP Library amp Tape Tools to identify available SCSI IDs See page 154 for installing and using this diagnostic utility Preparing the Host for Installation 31 Chapter 1 When the host is powered on install software and or driver s into the host that are compatible with the library If the host computer is connected to a network check with the system administrator before turning off power Properly power off a
105. in a drive Use the following steps to configure the mailslot option 1 In the Configure Mailslot menu a message will remind you to check the storage slot and mailslot configurations in the backup software Select OK 2 The next screen will describe the prerequisites for configuring the mailslot Verify these prerequisites have been met then select OK 3 The display will indicate the current mailslot setting Select the number of mailslots desired 0 slots 1 slot 1 magazine or 2 magazines See Table 13 on page 94 for information about each option A confirmation screen automatically displays the success or failure of the change and reminds you to reconfigure the backup software 4 Select Done to exit Caution Do not change the mailslot setting without reconfiguring your backup software The backup software must reflect the mailslot setting to assist in tracking tape exchanges and the current location of all tapes Verify that your backup software supports and reflects the mailslot configuration that you select Configuring the Library 95 Using the Remote Management Card Overview The remote management card RMC includes a Web Based Library Administrator which allows web management and monitoring of your library through a network connection This interface allows you to monitor your library from anywhere on the network through comprehensive and user friendly web pages See Figure 41 Online
106. ingdom Germany and the United States Vogon offers a standard service and a fast track service that generally has a 50 quicker turnaround time from the standard service Prices vary depending on the complexity of the service requested Vogon International Ltd Web address http www vogon international com Mailing address Talisman Business Centre Talisman Road Bicester Oxfordshire OX6 OJX Telephone United States 405 321 2585 UK 44 0 1869 355255 Germany 49 0 89 3235030 Chapter 2 Using HP Ultrium Cartridges Chapter 2 In addition to the information provided in this manual refer to the documentation provided with your media for more information Caution HP Ultrium tape drives require special cleaning cartridges and data cartridges formatted specifically for HP Ultrium To avoid damage to your tape drive it is critical to use appropriate cleaning cartridges and properly formatted data cartridges A unique feature of Ultrium tape cartridges is LTO Cartridge Memory LTO CM LTO CM is an intelligent memory chip embedded into the cartridge It uses a radio frequency interface that eliminates the need for a physical power or signal connection between the cartridge and drive Information normally stored in the header at the beginning of the tape is contained in the LTO CM including identification and usage information such as the number of times the cartridge has been loaded when it was last cleaned and error logs
107. ion Settings library controller SCSI ID see page 106 0 Drives 1 10 SCSI IDs see page 106 1 6 8 11 Clean count see page 87 0 Report recovered errors see page 118 On Cleaning cartridge location Unknown Mailslot configuration see page 93 1 All online drive repair states Online pending Prevent media access see Table 11 on page 90 Off Hard error soft error drive media library event and recovery Cleared logs see page 118 All move stored heights and offsets Returned to default positions Chapter 3 Configuring the Library 91 Enabling and Changing the Password Note Administration procedures can be password protected These procedures include diagnostic tests configurations online drive repair and setting the date and time A password is also required for administration through the remote management card Main Menu gt Administration gt Change Configuration gt Password When the library is first installed the password is inactive To protect the system from unauthorized access use the following procedure to set a password 1 Enter the Password menu A status screen will indicate if a password is enabled If the password is turned off select Set New Password to enable the password If the password is turned on select Change Password to enter the new password It must be exactly eight digits If the password is turned on select Turn Password Off to clear the password
108. lacing the Power Supply 167 Figure 54 Removing the Stop Bracket for 2 20 Series Library Replacing the Power Supply 1 cO ROM Grasp the power supply handle with one hand while supporting the bottom with your other hand Align the power supply with the guide notch at the top of the power supply bay Fully insert the power supply into the library Replace the stop bracket if applicable Tighten the two thumbscrews with a flat blade screwdriver Connect the power cord to the power supply 168 Removing and Replacing the Power Supply Chapter 5 Replacing the Redundant Power Supply To replace individual power supply units 1 Push the tab on the power supply unit to the left 2 Remove the supply using the handle on the back of the unit and pulling outward Support the bottom of the power supply to avoid dropping or damaging it WARNING Avoid touching the top surface of the power supply unit since it may be hot 3 Install the new power supply by sliding the replacement unit into the vacant slot until it clicks into place Figure 55 Replacing Individual Power Supply Units G 40 dby Chapter 5 Replacing the Redundant Power Supply 169 Replacing the Redundant Power Supply Module Caution When replacing the entire power supply module note that the library does not have redundant power backup until the new module is installed See page 170 for the procedure for replacing indi
109. ll peripheral devices connected to the host computer Power off the host Use proper procedures to prevent electrostatic discharge ESD Make sure that the host computer has an appropriate number of card expansion slots available for your library model Ensure the host bus adapter card is supported by your backup software application For optimum performance there should be a maximum of one tape drive per bus HP supports up to two drives per SCSI host bus adapter but recommends only one drive per bus If compression is used when attaching two drives per bus keep in mind the combined transfer rate of the drives and overhead of the bus must not exceed the throughput of the host bus adapter used Refer to Appendix A and the ANSI SCSI cable specification for more information on SCSI cable length requirements Check for available SCSI IDs if you are installing the library onto the same SCSI bus as other devices You might need to change the SCSI ID from the library front panel display if you think there will be an ID conflict with other devices Connecting and Powering on the Library This section includes information and illustrations for the following W Library back panel SCSI cabling connections m Fibre Channel cabling connections Note The figures in this section depict 2 20 4 40 6 60 8 80 and 10 100 series tape libraries The number of drives and cards will vary depending on your model 32 Connecting
110. lslot setting of 1 one allows one slot to be designated as the mailslot m Advantage Opens only to the designated slot which simplifies the manual tape exchange procedure W Disadvantages Reduces the library s storage capacity by one tape Also requires more time to import and export multiple tapes 1 magazine A mailslot setting of 1 magazine designates an entire magazine as the mailslot m Advantage Provides access to a magazine of tapes which simplifies the manual tape exchange procedure Disadvantage Reduces the library s storage capacity by one magazine 2 magazines A mailslot setting of 2 magazines designates an entire drawer as the mailslot m Advantage Provides access to two magazines of tapes which simplifies the manual tape exchange procedure Also if you have more than one drive technology in your library each magazine could be for a different tape type Disadvantage Reduces the library s storage capacity by 2 magazines 94 Configuring the Library Chapter 3 Chapter 3 Note When you reconfigure the library you may also need to reconfigure your backup software For more information consult the documentation provided with your software Main Menu gt Administration gt Change Configuration gt Mailslot Note Before changing the mailslot configuration verify the slots that will become the mailslot are empty and not the original location of a tape
111. luded with HP Library amp Tape Tools The firmware download procedure involves these simple steps 1 Run the HP Library amp Tape Tools utility 2 Generate a support ticket for the library 3 If prompted to download new firmware from the website select Yes otherwise select Get Firmware from Web under the File menu 4 Click on the firmware revisions for the library and drive that you would like to download firmware to and then click the Download button The firmware file s will be copied into the firmware folder of the HP Library amp Tape Tools utility 5 Close the firmware window 6 Select the library in the By Product device list tab and then select the Firmware button The latest revisions available for the library and drive will automatically be selected 7 Select Start Update to update the firmware for the library and or drive Chapter 5 Upgrading Firmware 177 Note The firmware download may take several minutes to complete Using the Remote Management Card library and LTO drive firmware All library components except drives can be easily downloaded from the remote management card Note The firmware file is available from HP Support at http www hp com go support These files must be loaded onto the local host computer before downloading firmware First select your product and then make a selection from the Downloads amp Drivers pull down menu 1 Once the library is configured for netwo
112. ly Figure 57 To install a stand alone library in a rack remove the cover and feet by following these steps 1 Remove the following six screws Figure 57 a Four screws one located at each of the four feet b Two screws near the bottom of the library and in the back 2 Lift cover off the library Note The cover may fit tightly If you cannot remove it easily ease the sides out while lifting up on the cover Removing the Cover 172 Removing the Library Cover and Feet 2 20 amp 4 40 Series Only Chapter 5 3 Remove the feet as follows a Remove the 10 24 torx T20 machine screws from the side of each foot assembly b Slide the feet off the library Figure 58 Removing the Feet G 40 dby Chapter 5 Removing the Library Cover and Feet 2 20 amp 4 40 Series Only 173 Removing and Replacing a Cosmetic Door Removing a Cosmetic Door Face 1 3 Pull the front door outward Use the front panel display and or key to unlock the door Remove the front magazine by lifting the handle on the top of the magazine and pulling upward Twist the release tab on the back of the cosmetic door and simultaneously pull upward on the sheet metal tab to release see Figure 59 on page 175 Caution To avoid breaking the tab do not use excessive force Replacing a Cosmetic Door 1 Insert the cosmetic door s connecting hooks through the holes in the front of the door Holding the cosmetic door in pl
113. mature hard failures Caution The Fibre Channel printed circuit boards may contain a laser system GBIC or GLM module that is classified as a Class l Laser Product under a U S Department of Health and Human Services DHHS Radiation Performance standard according to the Radiation Control for Health and Safety Act of 1968 and EN60825 1 A11 safety of laser products The compliance statement is located on the module Before powering the library off to remove a card review the LEDs on the back of each card to ensure there is no activity see Interpreting Library LEDs on page 130 Removing a Card 1 Note the library configuration settings if you will be downloading new firmware and power off the library 2 Note how the library is connected and the placement of the card and then remove all external cables attached to the card 3 Loosen the two thumbscrews on the card by hand or with a screwdriver Remove the card by gently pulling it outward 160 Removing and Replacing Cards Chapter 5 Replacing a Card Chapter 5 NOOR Align the edges of the replacement card with the card slot Gently push on the lower third of the replacement card inserting it into the library until the card is flush with the library This will help ensure that the backplane pins are optimally aligned Tighten the thumbscrews with a flat blade screwdriver Reconnect external cables Power on the library Download new firmware see Upgradi
114. media 66 move 224 moving libraries 54 moving tapes between slots 88 N nesting 63 224 network access configuration viewing 112 North and South American tele phone support 203 odometer 224 odometer viewing 110 112 operations drive 86 originator 224 123 P packaging materials 58 partial availability conditions list of 121 125 partial availability state clear ing 120 password enabled status view ing 112 password changing 92 physical specifications 185 placement of clip nuts 2 20 20 4 40 20 6 60 21 port 224 post installation tasks configuring the library for web monitoring 53 enabling the password 53 setting mailslot configuration 53 setting the date and time 53 power standby switch 224 power supplies 113 power supply removing 167 replacing 168 power supply location 33 power supply redundant 139 R rackmounting the library 17 30 rails installing 21 recovery procedures table of 210 reducing weight for installation enabling 184 registering the library 196 remote management card 224 configuration 99 100 features 97 installation 99 interface 96 retrieving information from 101 supported configurations 98 using 96 101 remote management card fibre channel installation 10 100 49 2 20 45 4 40 46 6 60 47 8 80 49 remote management card lo cation 2 20 36 4 40 33 37 6 60 38 8 80 and 10 100 40 removing and replacing cards 160
115. n The function of the buttons varies between screens The display defaults to the Home Screen Figure 27 on page 60 shows a typical Home Screen view using a four drive model as an example Home Screen LIBRARY READY Bes Edu Du Mail The Home Screen shows the following Statement indicating the general condition of the library Drive and tape status Tape bar code if applicable a Main option to go to the Information Operations and Administration menus Icon option to display the icons with a description An icon that indicates the general status of the library This icon may display a reverse video reminder icon background reverses to black when there has been a change in the status of the library Select this key to obtain more information about the library W Mail option to access the mailslot option to view information about the drive and tape slots Chapter 2 Status Bar Figure 28 Chapter 2 All screens except the Home and Map screens show a status bar that summarizes library and drive status Figure 28 on page 61 The status bar shows a reverse video reminder icon background reverses to black for drive or library errors that have been entered in the media log or hard error log You may clear this reminder by viewing either the Drive Log or Library Hard Error Log screens The library s reverse video reminder will also be set if the libra
116. n a Wellness test from the library front panel 128 Understanding Error States Verify the software is supported and correctly configured Check the software configuration Ensure the settings are correct on the backup software application Use a different backup software application if available and see if a similar error occurs Look for connection errors with the host and network Ensure the host can identify the library and drive Check all cable connections Ensure the SCSI bus is properly terminated Ensure the SCSI or Fibre Channel host bus adapter card and drivers are compatible and correctly installed If applicable ensure that the host bus adapter firmware is up to date Chapter 4 Chapter 4 Backup Software Errors While the library product itself is supported by Hewlett Packard all software products are supported by individual software vendors See Backup Software Support on page 201 Your software applications may need to be reconfigured or in some cases reinstalled after you have installed additional drives or slots into the library In addition some backup software applications may require the purchase of additional add on components and or licenses when increasing the number of storage slots or drives Contact your software application provider for more information or if newly installed storage slots and drives are no
117. nd the anti tip foot could result in personal injury or damage to the tape library if the rack tips over Note For easiest access to the display panel and to the tape drawers mount the top of the library in the middle of the rack or 120 cm 48 in above the floor 1 Use the template for your model library as a guide and install five clip nuts into each front column of the rack Figure 3 on page 20 Figure 4 on page 20 or Figure 5 on page 21 depending on your library model The upper grey clip nuts item a below are used for older HP racks 55 mm bezel depth The lower grey clip nuts item b below are used for flush mount racks o a 9 o n E Q 8 ol E 2 6 ic u 59 u e WAY Use the template as a guide and install four clip nuts into each back column of the rack Note Use the EIA markers as a reference point to ensure that the holes on the rack correspond to the holes on the template The EIA markers on the template are represented by gt Your rack might look different from the illustration If the holes in the rack do not align with the template move the template up one or two holes to create proper alignment Chapter 1 Installing the 2 20 4 40 amp 6 60 Series Libraries into a Rack 19 Clip Nut Placement 2 20 Series Figure 3 lt s y o9 v v V F A v Y OOV VN VIN o o o o 8 0 000000000000 000 00H00 H00 9 lo
118. ng Common Problems 149 Table 27 Troubleshooting Table Problem Solution Cannot write to the tape Check the write protect tab on the tape to assure write enabled status Ensure that the backup software does not have the write protect setting activated Check the host device file system access permissions m Verify that you are using the correct tape type See Media Compatibility on page 187 Check the Drive Event Log See Drive Information on page 112 B Try a new tape Caution During the troubleshooting process do not put the tape in question into another drive since damaged tapes can damage drives Front Panel Display Front panel display does not W Power cycle the library work Attempt to access the library through the remote management card See Using the Remote Management Card on page 96 Attempt to access the library from the host computer either SCSI or Fibre Channel depending on how the library is configured Contact your service representative The soft keys on the front Power cycle the library panel display do not work m Attempt to access the library through the remote management card See Using the Remote Management Card on page 96 Attempt to access the library from the host computer either SCSI or Fibre Channel depending on how the library is configured Contact your service representative 150 Troubleshooting Common Problems Chapter 4 Man
119. ng Firmware on page 176 If installing Fibre Channel cards for the first time configure the library from the front panel See Configuring the Library for Fibre Channel on page 102 Removing and Replacing Cards 161 Removing and Replacing Drive Modules This section explains how to replace a drive module in the following situations The library is powered off W The library is powered on If the library needs to remain powered when you are placing the drive you need to check that the backup software supports this Unloading a Tape from a Drive Before replacing a drive unload any tape from the drive if applicable 1 From the Drive and Tape Operations menu select Unload Tape from Drive 2 Use the or keys to select the drive you want to unload 3 Select Unload to move the tape from the drive module to the original slot where the tape was located The tape is automatically rewound before it is unloaded Taking a Drive Offline for on line drive replacement only Although a drive module can be removed without powering off the library you must first take the drive module offline This process may be accomplished by using the library s front panel and following these steps 1 Check the drive icons on the front panel display to see if the drive has already been taken offline Verify the drive module s status by checking the LEDs on the back of the drive module Table 25 on page 138 2
120. ng up hardware a i gt error or card located E on an unsupported level P of the library Green Card is ready Flashing Indicates internal library Green communication bus activity 5 2 136 Interpreting Library LEDs Chapter 4 Table 24 High Performance Fibre Channel Interface HVDS or LVDS 1 Activity LED Color Description Flashing Indicates transmission activity by the Fibre Channel interface Green 2 Link LED Color Description Green Indicates valid Fibre Channel connection Yellow Fibre Channel interface is being reset Off Fibre Channel is not connected 3 Ready LED a Color Description Yellow Fibre Channel interface is being reset failed power on test or a fatal error was detected during operation Green Fibre Channel interface passed power on test Interface is ready Flashing One SCSI port is faulty Green 4 amp 5 SCSI Bus LEDs S actin roy FIBRE gt NVDS ifferantial SCSI BUS 1 Fibre Channel Card d Color Description Green SCSI bus is operational Yellow SCSI bus is not operational or is partially available Flashing Indicates transmission activity by the SCSI bus Green Chapter 4 Interpreting Library LEDs 137 y 1e1dbu Table 25 Drive Module LEDs 1 Yellow 2 Green Description Off On Drive is online and
121. njury if not correctly performed Do not proceed until you fully understand and meet the required conditions In This Manual Chapter 1 Installing the Library Describes how to install rackmount connect and power on the library Chapter 2 Operating the Library Describes the front panel menu structure menu trees and drive and tape operations Chapter 3 Library Administration Describes contiguration options diagnostic tests and retrieving information about the library Chapter 4 Troubleshooting and Diagnostics Describes how to troubleshoot library problems resolve error conditions and use HP diagnostic tools Chapter 5 Replacing Parts and Upgrading Firmware Describes how to replace library components and upgrade library and drive firmware Appendix A Technical specifications Describes environmental library physical SCSI cable and Fibre Channel cable specifications Appendix B Customer Support Includes support information for the library Error Code Reference Includes hard error codes for the library and suggestions for recovery Appendix C hp surestore tape library Glossary Glossary Includes technical terms used in this manual Revision History Edition 1 Edition 2 Edition 3 Edition 4 Edition 5 June 1999 C7200 90000 Initial release April 2000 C7200 90011 Updated Fibre Channel remote management card and front panel information December 2000 C952
122. nty Information 207 Error Code Reference 209 Library Error Codes 209 glossary 221 10 Installing the Library Chapter Overview This E ig chapter describes the following Identifying Product Components on page 12 Choosing a Location on page 14 Installing the 2 20 4 40 amp 6 60 Series libraries into a Rack on page 17 Preparing the Host for Installation on page 31 Connecting and Powering on the Library on page 32 Verifying the Host Configuration on page 50 Getting Started on page 53 Moving or Shipping the Library on page 54 Chapter Overview 11 Identifying Product Components The components listed in Table 1 may be supplied with the library depending on the library configuration Note Visit http www hp com go support for additional information on the HP Library amp Tape Tools diagnostic utility backup software compatibility information accessories and upgrade kits Table 1 Accessories Callout Component Description 1 SCSI interface cable s Four meter SCSI cable s with 68 pin high density connectors 2 SCSI jumper cable s 68 pin VHD Very High Density cable that connects the library controller or Fibre Channel controller to a drive 3 Fibre Channel cable s Optical short wave cable 16 meters that connects the Fibre Channel controller to the host hub or switch for Fibre Channel configurations 4 Label kit Bar code labels for data and cleaning cartridges
123. og atter the initial error has been cleared You can do this by accessing the following menu path from the front panel or press the center icon button Main Menu gt Information gt Library Information gt Hard Error Log Note The date and time stamp will help you resolve errors by establishing a timeline for the failures Failures can also be associated with events that may have occurred outside of the library When you review the error log select Older to view error history and Newer to see more recent errors Error information includes Time stamp or error event Error code number s Library component that potentially caused the problem Error code description Error code qualifier that provides more information on the type of error Recovery suggestions Sequence numbers which are used for factory diagnostics 126 Understanding Error States Chapter 4 Use the following steps to resolve the problem 1 From the screen with the initial error message or from the Hard Error Log select More to retrieve more information about the error Record all information from this screen for later reference Select More Record the list of recommendations on this and any subsequent screens To retrieve this information after you exit view the latest entry in the hard error log 4 Perform the recommendations in the order presented Continue with each successive recommendation until the problem is isolated Here are
124. or more information on these diagnostic tools see the online Configuration and Diagnostic Guide at http www hp com go support Search for the library model and then select Manuals Note This tool is for use with HP UX and MPE iX operating systems Chapter 4 Diagnostic Support Tools 155 y 191dpu Running Library Diagnostic Tests Main Menu gt Administration gt Run Test Use the following procedure to run internal tests of library functions Table 28 on page 156 describes these tests 1 From Administration select More to display additional administrative options Select Run Test From Run Test use the or key to view available tests Select OK to select the test Select the number of times this test will run amp wn Select Run to start the test cycle The test results will display at the conclusion of the test cycle Note Select Stop to abort a test The current test cycle completes before the test stops Stopping the test may take a few minutes Table 28 Front Panel Diagnostic Tests Test Description Check Inventory Physically scans the entire library to determine which slots and drives contain tapes and reads all bar code labels Recalibrate Library Performs the power up self tests Each test runs one time per test loop This test recalibrates the mechanics and clears hard errors but not the hard error log Test Lateral Motion Moves the transport assembly to a
125. ore information Cleaning The Universal Cleaning Cartridge does not operate properly Specific revisions of firmware may be required for proper operation See Upgrading Firmware on page 176 Contact your service representative Chapter 4 Troubleshooting Common Problems 143 y 1e1dbu Table 27 Troubleshooting Table Problem Solution A new data cartridge is used Ensure you are using an approved cleaning cartridge for your and the clean drive icon is drive type See Media Compatibility on page 187 displayed Clean the outside of the data cartridge using a damp cloth W Clean the drive using the drive cleaning procedure Cleaning a Drive on page 87 W If the icon is displayed again within a short amount of time replace the data cartridge Recurring cleaning message Ensure you are using an approved cleaning cartridge for your drive type Media Compatibility on page 187 W Replace the existing cleaning cartridge with a new one If the message reappears when a particular data cartridge is used verify that the data cartridge is readable by Clearing the error message Reading the tape again If the data cartridge can be read backup data from the damaged cartridge to another cartridge and discard the damaged one Cannot load the cleaning Ensure you are using an approved cleaning cartridge for your cartridge drive type See Media Compatibility on
126. ors or provides an error entry Use the Older Newer keys to select an entry Soft Recovered Error Displays a history of recovered errors errors that Log see page 118 were resolved by one or more automatic retries Returns a message indicating that there are no soft entries or supplies an error entry Use the Older or Newer keys to select an entry Odometer Displays a count of cumulative power on hours and drive loads Note This option is available for DLT tape libraries only Identity Displays the library s serial number Chapter 3 Retrieving Library Information 111 Drive Information Main Menu gt Information gt Drive Information 1 From the Drive Information menu use the or keys to select the desired drive module 2 Select OK to display and select one of the following options Event Log Displays significant events for the selected drive position including drive errors online offline transitions and drive cleaning Note This log is still available while a drive is being removed Odometer Displays a count of cumulative power on hours and drive loads This option is available for DLT tape libraries only Identity Displays the drive type serial number and firmware revision Configuration Information Main Menu gt Information gt View Configuration From the View Configuration menu select the desired library fun
127. ortlex com Phone 800 522 3528 800 LABEL2U Table 10 lists part numbers for Colorflex bar code labels Colorflex DLT Bar Code Labels Part Number Description 1703 0 DLT Data Cartridge Label 1703 CN DLT Cleaning Cartridge Label 1703 DG DLT Diagnostic Cartridge Label Using DLT Cleaning Cartridges DLT drives should only be cleaned if the clean drive icon displays on the tape library status bar Only use appropriately formatted data cartridges and approved cleaning cartridges see Table 9 on page 79 and follow the instructions for Cleaning a Drive on page 87 In general replace DLT cleaning cartridges after twenty uses Marking the label on the cleaning cartridge after each use will help you keep track of the number of uses Caution Excessive use of the cleaning cartridge can cause unnecessary wear on the drive head The tape library front panel will display a message when the DLT cleaning cartridge needs to be replaced See Troubleshooting Common Problems on page 140 for information on troubleshooting common cleaning problems Chapter 2 Accessing Tapes in the Library Tapes in the library may be accessed using the following features B Magazine access Mailslot access if configured see Configuring Mailslot page 93 for configuration information Magazine Access Main Menu gt Operations gt Magazine Access 1 From the Magazine Access menu select one of the followin
128. ove the library without additional help or an appropriately rated lift device The 2 20 series library weighs 40 kg 87 Ib The 4 40 series library weighs 75 kg 165 lb The 6 60 series library weighs 104 kg 249 Ib Tools and Parts Before you begin ensure that you have the following W Phillips 2 screwdriver Torx screwdriver with T20 and T25 bits 1 2 open end wrench Chapter 1 Installing the 2 20 4 40 amp 6 60 Series Libraries into a Rack 17 aC Te Rack Kit Parts Figure 2 1 Upper left rail 1 8 Flush mount trim brackets 2 2 Upper right rail 1 9 2 20 series stop bracket 1 3 Lower left rail 1 10 4 40 and 6 60 series stop bracket 1 4 Lower right rail 1 11 2 20 series trim brackets 2 5 10 32 Screws 20 12 4 40 series trim brackets 2 6 10 32 Clip nuts 20 13 6 60 series trim brackets 2 7 Clip nut template 3 packaged together one per model Note The rack kit includes extra trim brackets The smaller flush mount trim brackets are used with flush mount racks The larger trim brackets are typically used with older HP racks that have a 55mm bezel depth 18 Installing the 2 20 4 40 amp 6 60 Series Libraries into a Rack Chapter 1 Rackmounting the Library WARNING Before you begin lower the rack s leveler feet with the open ended wrench and extend the rack s anti tip foot Failure to exte
129. page 187 Check the drive media log using the Web Based Library Administrator Contact your service representative Cleaning lights Cause Contamination by Avoid by ensuring the drive is operated in a clean loose debris contamination free environment Cartridges should be stored vertically in their plastic cases 144 Troubleshooting Common Problems Chapter 4 Table 27 Cause Contamination by head staining Resulting from adhesion of chemicals that are present in the tape media to the head surface Troubleshooting Table Problem Solution One or two passes with a cleaning tape should resolve cleaning lights caused by normal head staining If a cleaning tape is unsuccessful in resolving a cleaning light after 3 or more attempts the cleaning tape may be contaminated and should NOT be used in another drive Cause Temperature and humidity Tapes should be stored and used in the middle of the temperature and humidity specifications range of 64 79 F and 40 60 RH Cause Non acclimated media A tape should be acclimated for a minimum of 24 hours before being used particularly if it has been stored at a substantially different temperature or level of humidity than the tape library Cause Wrong cleaning cartridge Only use the cleaning cartridge specifically designated for each drive type Cause Wrong tape format Attempting to load read or write tapes that
130. pplies is not functioning may be at fault Table 26 on page 139 and contact your properly service representative The library s power failed Verify that the LEDs on the back of the library are on and the while a tape was in the drive fans are turning Interpreting Library LEDs on page 130 and did not return to the ready state after the power came on Power cycle the library Contact your service representative y 1e1dpu No display messages appear Make sure the power cord is connected Make sure the power switch is on Check that the LEDs on the back of the library are on and the fans are turning Interpreting Library LEDs on page 130 Power cycle the library Try to access the library from the web or through a host based diagnostic tool Using the Remote Management Card on page 96 m Download library firmware Upgrading Firmware on page 176 Contact your service representative Tape Movement An error message appears m Verify that tapes are inserted correctly in the magazine after inserting the magazine Accessing Tapes in the Library on page 81 or loading tapes m Verify that the correct tape type is used See Media Compatibility on page 187 Chapter 4 Troubleshooting Common Problems 141 Table 27 Troubleshooting Table Problem Solution Tape stuck in drive Power cycle the library and retry unloading the tape from the library front panel the remote management card We
131. priate support number included in your contract information If your library fails after the warranty period contact your authorized HP dealer distributor or the nearest HP sales and service office Customers in the US and Europe can use a credit card for phone assistance Information Needed for Support Before calling please have the following information ready Model number of your library Serial number see Library Information on page 110 Drive type s Error codes and error code qualifiers Revision number for library and drive firmware Brand and model of your host computer Brand and model of your SCSI or fibre channel host adapter Library drivers and backup application software that you are using and the version number s 202 Contacting HP Customer Support Appendix Telephone Support To obtain technical assistance call the support representative nearest you North and South America Note For the latest list of phone numbers for HP Customer Support see http www hp com go support Phone charges may apply Argentina 541 778 8380 Brazil 011 829 6612 E Canada 905 206 4663 Chile 800 360 999 BH Mexico 800 427 6684 United States 970 635 1500 Monday Friday 7 am 5pm Mountain Time m Venezuela 800 47 888 Caracas 207 8488 g xipueddy Appendix Contacting HP Customer Support 203 European Customer Support Centers Monday Friday 8 30 18 00 C E T Note For the latest
132. priately rated lift device The 2 20 series library weighs 40 kg 87 The 4 40 series library weighs 75 kg 165 lb The 6 60 series library weighs 104 kg 249 Ib 5 Tighten the screws on the top mounting rail to secure the library 6 Install the stop bracket to ensure the library is secured inside the rack and will not come out past the service position approximately 2 3 of the library is out of the rack 2 20 Series Library a From the back of the library unscrew the power supply thumbscrew by hand or with a screwdriver b Install the stop bracket by sliding the edge of the bracket under the thumbscrew and threading the tab through the latch stop c Tighten the power supply thumbscrew to secure the bracket to the library Figure 9 Installing the Stop Bracket for the 2 20 Series Library Chapter 1 Installing the 2 20 4 40 amp 6 60 Series Libraries into a Rack 25 4 40 and 6 60 Series Libraries a Ensure access to the top of the library If necessary push the library to the service position to access the top cover Do not push the library past the latch stop tabs b Remove the left back screw from the top cover c Install the stop bracket by inserting the tab into the latch stop d Re install the screw into the top cover Figure 10 Installing the Stop Bracket for 4 40 and 6 60 Series Libraries o E Noom
133. random slot No tape is required Test Magazine Moves a tape from a random slot to an empty Moves random slot and then returns it to the original location 156 Diagnostic Support Tools Chapter 4 Table 28 Front Panel Diagnostic Tests Test Description Wellness Test Moves a tape from a random slot to an empty drive repeats the process until all drives are full and then returns all tapes to their original slots Rewind Media Caution Do not run this test if the drive contains a tape that is receiving data from the host Rewinds the tape in the drive Lock Transport Locks the transport assembly in place to allow for shipping the library Power down the library after running this test Motion commands may fail if issued after the transport assembly is locked y Note The transport assembly automatically unlocks when library is powered on Unlock Transport Unlocks the transport assembly without power cycling the library The transport must have already been locked to use this test Note The transport assembly automatically unlocks when library is powered on Test Transport Exercises the infrared communications path Comm between the library controller and the transport controller Reports the health of this link If the test passes the infrared communication link is good Show All Sensors Dynamically displays the state of sensors To toggle drawer sensors open and close the
134. rary instructions are on the following pages CABLING ALTERNATIVE 3 Connecting the library to Hub Switch multiple hosts through a Library hub or switch Chapter 1 Connecting and Powering on the Library 41 The following steps illustrate a Fibre Channel connection between the host hub or switch and library Refer to Figure 22 on page 45 through Figure 25 on page 48 and connect the library as follows 1 Ensure that the library and host are inactive and the library is disconnected from the host Ensure that the required host software has been installed Power off the host hub or switch If the host is connected to a network check with the system administrator before turning off power 4 Install a host bus adapter into the host computer Use proper procedures to prevent electrostatic discharge ESD Use wrist grounding straps and anti static mats when removing internal components 5 Connect the hardware a On each level of the library connect the supplied SCSI jumper cable from bus 1 on each Fibre Channel controller to the left connector on the left drive module On each level of the library connect the supplied SCSI jumper cable from bus 2 on each Fibre Channel controller to the left connector on the right drive module Connect the supplied SCSI jumper cable from the top connector on the library controller card to the right connector on the left drive module drive module 1 to daisy chain the li
135. rd Power cycle the library failed 150 155 96H Failed transport Note the error code qualifier to help determine 9BH controller self test appropriate testing 157 9DH Transport plunge Note the error code qualifier to help determine motor cable is missing appropriate testing or faulty 158 9EH Transport translate Note the error code qualifier to help determine motor cable is missing appropriate testing or faulty 159 9FH Transport barcode Note the error code qualifier to help determine reader cable is appropriate testing missing or faulty 160 AOH Transport illuminator Note the error code qualifier to help determine cable is missing or appropriate testing faulty 161 AlH Two transport cables Note the error code qualifier to help determine are missing or faulty appropriate testing 162 A2H Three transport cables Note the error code qualifier to help determine are missing or faulty appropriate testing 163 A3H Four transport cables Note the error code qualifier to help determine are missing or faulty appropriate testing Appendix Library Error Codes 219 D xipueddy 220 Library Error Codes Appendix AL PA backup software board bulk load bus calibration cleaning tape DLT drawer drive tape drive glossary A Arbitrated loop physical address B Software that runs on the host computer that is used to track data backups and execute library functions A printed cir
136. reduct By Co applications specificaly isted are supported E Libraries utoloa 2 4 c62s0 700 Migrati ac 9m fenes brive 1 ii TENE Select the d destination di xp vi 1 elei source ani on ive The source drive must contain the media with the data you want to i eur 4 260 a The destination drive must contain an empty media which the data will be copied onto TOSHIBA CD R Source Dive Destination Drive QUANTUM DLT7000 Address 0 2 0 HP Ultrium 1 SCSI Address 0 1 0 Status dia migration in progress Time elapsed 5 min 44 secs Data Transferred 904 MB 28930 blocks 5 marks pO Transfer Rate 2 63 MB s reading 2 63 MB s writing time to obtain Worst case duration 8 hrs 39 mins worst case is for copying 80GB at current transfer rate Note Before using the media migration utility in HP Library amp Tape Tools ensure that the source media is write protected This utility does not provide any library control You must load media into the selected drives using the library or autoloader front panel Web Based Library Administrator or your backup software utility Chapter 2 Using Tapes 67 68 Using Tapes For more information on using HP Library amp Tape Tools for media migration refer to http www hp com support tapetools Service Provider Vogon International provides migration recovery and forensic services with offices in the United K
137. rews until you have installed the library Note Ensure that you are using the appropriate holes in the upper rail to allow enough clearance illustrated in Figure 6 on page 22 The clearance between the top and bottom rails should be approximately 2 20 series 22 cm 9 in 4 40 series 43 cm 17 in 6 60 series 65 cm 26 in Chapter 1 Installing the 2 20 4 40 amp 6 60 Series Libraries into a Rack 21 3 Align the lower black silver rail with the lower two clip nuts and loosely install a screw into each clip nut See Figure 6 a Slide the rail so that it equals the rack depth and loosely install the screws b Tighten all screws to secure the rails c Tighten the two pre installed screws inside each mounting rail to secure the rail in position Figure 6 Upper and Lower Rails 7 AU lt lt 22 Installing the 2 20 4 40 amp 6 60 Series Libraries into a Rack Chapter 1 4 Install the library WARNING The majority of the weight is near the back of the library Use appropriate force when lifting the library while ensuring the library remains level to avoid overturning Note To reduce the weight of the library you can easily remove all the drives See Removing and Replacing Drive Modules on page 162 for more information 2 20 Series Library With the help of
138. ring the Library Chapter 3 Configuring the Remote Management Card The library only requires one remote management card which will already be installed when the library arrives Note The library administrator password is required for this process If the password is not set you can view information but will not be permitted to configure your remote management card from your web browser See Enabling and Changing the Password on page 92 1 Connect to the network port of the card using a category 5 ethernet cable Ensure that the cable is also connected to an active network port 2 the library s back panel verify that the link LED on the remote management card is green If the LED is not green a link has not been established with the local network Ensure the network port is active by checking with your system administrator See Table 20 on page 133 for a description of the LEDs 3 Enter the Network Access menu Main Menu gt Administration gt Change Configuration gt Network Access 4 If you would like to use DHCP BOOTP to configure your remote management card select Yes See Dynamic Host Configuration Protocol DHCP on page 97 or BOOTP on page 98 A message will display to confirm your configuration through DHCP BOOTP or alert you if DHCP BOOTP failed If successful note the IP address and skip to step 9 If DHCP BOOTP was not successful or if you do not wan
139. rive manufacturer n is the volume serial number and XY represents the media ID as stated above Bar codes will resemble CLNHnnL1 Appendix HP Ultrium Drive and Media Specifications 191 DLT Drive and Media Specifications Table 40 DLT Drive Specifications Description Quantum DLT 8000 Read write transfer rate Non compressed mode maximum sustained DLT Type IV 6 0 MB second media Compressed 2 1 typical 12 0 MB second Burst transfer rate 20 MB second Average access time 60 seconds Loading time to BOT 37 seconds average for previously written tape MTBF 250 000 hours Interface type Low Voltage Differential LVD Fast wide SCSI High Voltage Differential HVD Fast wide SCSI 192 DLT Drive and Media Specifications Appendix Table 41 Appendix DLT Media Specifications Characteristic DIT Type IV Media DLT 8000 Formatted capacity 40 GB non compressed 80 2 1 typical compression Basic description 0 5 inch metal particle Tape length 557 meters 1828 feet Cartridge dimensions 10 4 x 10 4 x 2 5 cm 4 1 x 4 1 x 1 0 in Shelf life 30 years minimum 20 C 40 RH non condensing Cartridge life 1 000 000 passes any point on the tape passing the recording head in either direction B 2 000 loads unloads Cleaning cartridge life 20 uses A gt Note You can also use DLT Type IIIXT media though it has a
140. rk access enter the IP address within your web browser to launch the Web Based Library Administrator pages See Using the Remote Management Card on page 96 Note The library administrator password is required for this process and is not set by default If the password is not set you will not be permitted to download firmware Select the Configuration tab from the main screen Select the Firmware Download button Enter the full pathname for the download file or use the Browse button to locate the file 5 Select the Start Firmware Download button to begin the actual process of downloading the library firmware Once the download process begins the progress and status of the download will display on the lower half of your screen Note The firmware download may take several minutes to complete 178 Upgrading Firmware Chapter 5 Using a Firmware Upgrade Tape drive firmware only 1 Contact your service representative to get the drive upgrade tape 2 Ensure that the drive is empty The drive icon s on the Home screen indicates the presence of a tape in the drive If a tape is in the drive use the front panel to return the tape to a storage slot See Unloading a Tape from the Drive on page 87 3 Place the firmware upgrade tape in an available storage slot in the library and note the slot number 4 Use the following menu to perform the firmware upgrade Main Menu gt Administration gt Upgrade Drive Firmwar
141. rrent communication among workstations supercomputers mainframes data storage devices and other peripherals Fibre Channel is capable of transmitting at rates exceeding one gigabit per second in both directions simultaneously Topology that provides a low cost solution for attaching multiple Fibre Channel ports in a loop without switches An LCD liquid crystal display equipped with five soft keys mounted on the front of the library top level on multi level libraries that controls all library functions G Gigabit Interface Converter H Electronic errors in library functions that cannot be recovered These errors are recorded in the hard error log May also be referred to as host interface card Host Bus Adapter A circuit board residing in the host system that handles requests to and from the host system and the library May also be referred to as a host interface card 222 Glossary home screen The view on the front panel display that provides status information after the library has been powered on Also the default view to which the display returns after being left idle after approximately three minutes host One or more computers that generate and communicate data to the library hub A device that provides a multiple port loop interconnect system to implement a Fibre Channel arbitrated loop using a physical star configuration HVDS High Voltage Differential SCSI identity front panel display option that provide
142. rvices Appendix Service Contracts Service contracts are available after the first 180 days of your purchase If you choose to purchase one your warranty will be upgraded To purchase a service contract or for information on additional options contact your HP sales representative Table 44 on page 199 and Table 45 on page 200 lists post warranty service contracts and upgrade options Note To purchase a service contract or for more information contact your support or sales representative Table 44 Post Warranty Service Contracts Option Description 01A 02A Standalone hardware call to repair 6 hour response 24x7 coverage Onsite same day 4 hour response 02C Onsite next working day response 02G 021 Onsite 4 hour response 24x7 coverage Onsite scheduled response 02V 6 hour hardware call to repair g xipueddy 02X Appendix 4 hour hardware call to restoration Support Services 199 Table 45 Warranty Upgrade Service Contracts Option Description Standalone upgrade to hardware warranty to 6 hour call to repair 24x7 coverage 07A Priority 07G Upgrades hardware warranty response to 24x7 07V Upgrades hardware warranty to 6 hour call to repair 07X Upgrades hardware warranty to 4 hour call to restoration 200 Support Services Appendix Backup Software Support While the library product itself is supported by Hewlett Packard all soft
143. ry s partial availability status changes see Partial Availability State on page 120 You can clear this reminder by viewing the Library Status screen by selecting the center icon button on the Home screen Status Bar from Main Menu Screen qsgHosg Status Bar Main Menu 1 Information 2 Operations 3 Administration 4 Service 2 4 Home Front Panel Overview 61 Table 5 Table 6 62 Front Panel Overview The status bar can display the icons listed in Table 5 on page 62 and Table 6 on page 62 Drive Icons P Power is off Online Failed offline Full and idle I Needs to be cleaned Unloading a tape X gt n Offline gt Seeking data on a tape gt Failed online Writing data to a tape Tape is cleaning a drive t Rewinding a tape Tape is write protected Reading a tape rapim Empty Loading a tape Erasing a tape Library Icons lt Failed Partially available Healthy Chapter 2 Nesting Each level of password protected menus Administration and Service includes all options available in the subordinate menu For example all options available in the Administration Menu are also included in the Service Menu This functionality reduces the need to return to the Main Menu or re enter a password Figure 29 illustrates this nesting concept Figure 29
144. s library s serial number IP Internet Protocol J jumper cables Cables used to connect the library controller card to a drive May also be referred to as daisy chain cables L latch stop spring loaded safety device that protrudes through the mounting rail The latch stop allows 2 20 4 40 and 6 60 tape libraries to be pulled approximately two thirds out of a rack while preventing them from being pulled out completely LEDs __ light emitting diodes also called lamps found in various library assemblies including drive modules power supplies library cards and internal assemblies An LED communicates status information about the assembly library data storage system that stores electronic data on tape media Depending on the model the library can use up to six drive modules LIO Linear Tape Open a family of tape device and media technologies developed by Hewlett Packard IBM and Seagate apsso o LVDS Low Voltage Differential SCSI Glossary 223 MAC Address magazine magazine access mailslot move node nesting odometer originator port power stand by switch RMC remote management card 224 Glossary M Media access control address a unique hardware based address that identifies each node on a network A slotted container that resides in the tape drawers that provides individual slots for five tape cartridges A process of loading or unloading tapes that involves openin
145. s on page 154 for more information With HP Library amp Tape Tools installed on your host computer you can do the following and much more Identify all SCSI and Fibre Channel devices connected to your system W View detailed configuration identification inventory and drive information for the library 50 Verifying the Host Configuration Chapter 1 Windows NT For Windows NT operating systems perform the following operating system configurations 4e dpy gt W Install the appropriate host bus adapter s W Install the corresponding drivers for the interface card s W To verify the hardware installation look for the library and drives after powering up the host Go into Settings gt Control Panel gt SCSI Adapter Install the backup software Runa test backup to ensure that all components are properly configured Windows 2000 For Windows 2000 operating systems perform the following operating system configurations W Install the appropriate host bus adapter s W Install the corresponding drivers for the interface card s W To verify the hardware installation look for the library and drives after powering up the host Right click on My Computer Select Manage gt System Tools gt Device Manager Medium Changer and Tape Drives should be listed Install the backup software B Runa test backup to ensure that all components are properly configured Chapter 1 Verifying the Hos
146. s well as the icon on the status bar shows a reverse video reminder icon background reverses to black when the library s partial availability status changes You may clear this reminder by viewing the Library Status screen 120 Understanding Error States Chapter 4 Table 18 Library Status Drives To view more information about the partial availability error you can access the log by following this menu path Main Menu gt Information gt Library Information gt Library Status The partial availability state is caused by one of the conditions listed in Table 18 on page 121 The condition will be displayed on the library front panel or the RMC Web Based Library Administrator pages Partial Availability Conditions Cause Solution Drive not present The library could not detect all the expected drive modules If a drive is present in the library W Power off the library Note This typically occurs because m Reseat the drive module a drive was physically removed from the library This may also Power on the library occur for a brief time during an m Contact your service online drive repair This condition representative will persist over a power cycle Drive offline Drive taken offline because of the W Verify that the drive is online If following not put drive back online from the W Token offline from front panel front panel host computer or library W
147. se the key to select a higher level in the library Select OK if the level is correct 3 A message displays the following information Fibre Channel controller type LVD or HYD SCSI SCSI bus status Select MORE 102 Configuring the Library for Fibre Channel Chapter 3 4 A message displays information for the CURRENT STATUS including Link status Connection type loop or fabric PA Arbitrated Loop Physical Address for loop connections or a hex address for fabric connections Select MORE 5 A message displays information for the CURRENT SETTINGS including the addressing assignment method hard or soft and the AL PA for loop connections Select MORE 6 A message displays information for the FUTURE SETTINGS This allows you to input the addressing assignment method and AL_PA that you want to use at a later time without affecting your current connection Changes fo the FUTURE SETTINGS will take effect on the next power up or board reset Note For multi level libraries settings can be changed simultaneously for each level of the library by changing the FUTURE SETTINGS and then power cycling the library The default addressing is hard addressing with auto select enabled Hard addressing allows you to set and maintain a fixed address but may result in address conflicts Soft addressing looks for an unused address on every power cycle so the address might change
148. set up correctly Verify that there are no broken or bent pins on the SCSI cables for standard performance Fibre Channel controller only Tighten all SCSI cables and power cycle the library If problem persists replace the SCSI cables Contact your service representative 122 Understanding Error States Chapter 4 Table 18 Partial Availability Conditions Library Status Cause Solution Magazine Mailslot Magazine s Library could not detect all the Ensure that all magazines are missing magazines present and correctly installed See Figure 37 on page 82 Incompatible The magazine is incompatible with Ensure that you use the correct magazine s the drive type magazine for your drive type Mailslot open Mailslot drawer is open The library robotics will not move until the mailslot is closed Ensure that the mailslot drawer is closed Cards RMC not present Slave card not Library could not detect the remote management card Power cycle the library Contact your service representative Verify that there is a slave card Library could not detect the library management card failed power up test present slave controller cards present in all but the lowest level of Note Slave controller cards are the library required in all but the lowest level of Verify that the cards are properly the library seated Power cycle the library Contact your service
149. slot for inserting the barcode label by sliding it into the slot Figure 36 on page 78 Caution Do not apply labels onto the top bottom sides or back of the cartridge as this may cause damage to the tape drive or interfere with reliable operation Proper DLT Label Position Chapter 2 DLT Tape Cartridges Table 9 Chapter 2 Ordering DLT Cartridges and Bar Code Labels HP DLT tape cartridges can be purchased in a variety of ways Note Outside of North America contact your nearest HP authorized dealer or sales representative Call 1 800 752 0900 North America only for the location of the nearest authorized Hewlett Packard dealer B Contact HP Direct 1 800 538 8787 North America only HP Direct Hewlett Packard ATTN Mail Order P O Box 1145 Roseville CA 95678 Visit the HP Business Store at http www bstore hp com where available Table 9 lists HP DLT tape cartridges and their part numbers DLT Tape Cartridges Part Number Description Data Cartridge C5141F 40 70 80 GB Cleaning Cartridge C5142A HP DLT Cleaning Cartridge Using Tapes 79 DLT Bar Code Labels Table 10 80 Using Tapes Ensure that you use HP qualified bar code labels only Contact an HP authorized dealer or sales representative for current compatibility and availability You can order DIT bar code labels through the following supplier Colorflex Website http www col
150. some examples of the types of recommendations Power cycle the library y Remove a tape from the library Check the library or host configuration Check the cable connections data or power Run front panel diagnostic tests Reposition a tape or magazine Caution Before upgrading firmware be sure to generate a support ticket using HP Library amp Tape Tools see page 154 The resulting information may be helpful to your service representative in resolving potential issues that may have prompted the firmware upgrade Upgrade firmware 5 If the problem persists after implementing all of the recommendations presented on the front panel display contact your service representative See page 195 Chapter 4 Understanding Error States 127 Host Software and Media Errors The library depends on several other components to operate correctly Errors that seem to be caused by the library often are a result of issues on the host the network or with the backup software When troubleshooting the library begin ruling out these components Use the following troubleshooting procedures to help determine if an error is caused by the library hardware host or backup software Verify the library hardware is correctly operating Ensure the LED on front panel is not flashing amber Flashing amber indicates a hardware error Check the hard and soft error logs Ru
151. t to exit this menu and not save your changes Note The time does not automatically adjust for time changes such as 108 Setting the Date and Time daylight savings time and is accurate to within one hour per year Occasional adjustment is normal Chapter 3 Table 16 World Time Zones UTC 12 Eniwetok Kwajalein UTC 11 Midway Island Samoa UTC 10 Hawaii UTC 9 Alaska UTC 8 Pacific Time US and Canada Tijuana UIC 7 Mountain Time US and Canada Arizona UTC 6 Central Time US and Canada Saskatchewan Mexico City Tegucigalpa UTC 5 Eastern Time US and Canada Bogota Lima UTC 4 Atlantic Time Canada Caracas La Paz UTC 3 Brasilia Buenos Aires Georgetown UTC 2 Mid Atlantic UTC 1 Atlantic Ocean UTC Great Britain Lisbon Monrovia Casablanca UTC 1 Berlin Stockholm Rome Bern Brussels Vienna Paris Madrid Amsterdam Prague Warsaw Budapest UTC 2 Athens Helsinki Istanbul Cairo Eastern Europe Harare Pretoria Israel UTC 3 Baghdad Kuwait Nairobi Riyadh Moscow St Petersburg Kazan Volgograd UTC 3 30 Tehran UTC 4 Abu Dhabi Muscat Tbilisi UTC 4 30 Kabul UTC 5 Islamabad Karachi Ekaterinburg Tashkent UTC 5 30 Mumbai Calcutta Madras New Delhi Colombo UTC 6 Almaty Dhaka UTC 7 Bangkok Jakarta Hanoi UTC 8 Beijing Chongqing Urumqi Hong Kong Perth Singapore Taipei
152. t Configuration 51 Sun Solaris For Sun Solaris operating systems perform the following operating system configurations W Install the appropriate host bus adapter s W Install the corresponding drivers for the interface card s W To verify the hardware installation look for the library and drives after powering up the host Close all open applications and exit the Common Desktop Environment CDE Type init O at any prompt This will shut down all processes and take you to the OpenBoot PROM Type reset At the OK prompt type probe scsi all Install the backup software Runa test backup to ensure that all components are properly configured HP UX and MPE iX For more information on configuring these operating systems and verifying the connection see the online configuration and diagnostic guide at http www hp com go support Select your product and then select manuals 52 Verifying the Host Configuration Chapter 1 Getting Started Chapter 1 After you install and configure the library you must complete the following setup tasks from the library s front panel Note Mailslot configuration must be set prior to installing the backup Setting the date and time When you first set up the library or if it has been unplugged for an extended period of time around 8 days set the library s real time clock See Setting the Date and Time on page 108 for more information Setting th
153. t error Note The date and time stamp will help you resolve errors by establishing a timeline of when events occurred 118 Understanding Error States Chapter 4 Figure 44 Chapter 4 Using the Soft Error Log Monitor and track components that might fail Review the soft error See error history to y 1e1dbu log to determine why other errors have occurred Identify the reason for backup software and SCSI timeouts Understanding Error States 119 Partial Availability State Note A partial availability state is most commonly an indication of a configuration issue and does not necessarily indicate a hardware failure When the library is in a partial availability state it is still functional but is not in an optimum or supported configuration as described in Table 18 on page 121 When this occurs the front panel will display Partly Available and the illuminated bar beneath the front panel display will be solid amber until the condition is resolved See Figure 45 for an example of how the partial availability state appears from the Home Screen The front panel uses the term Partly Available due to display size limitations Figure 45 Partial Availability State LIB PARTLY AVAILABLE 005687 03582 0 2 E 8 7E AQ3581 0 22 E 2 8 004686 004682 The center icon button on the Home screen is a shortcut to the Library Status menu and partial availability information This icon a
154. t recognized by your backup software application Understanding Error States 129 y Interpreting Library LEDs LEDs communicate status and errors as they are occurring Use the library LEDs to get an indication of how the library is functioning All library cards and drive modules contain LEDs In general a yellow LED comes on during power up and changes to green when power up is successful This may take a few minutes on some library cards The LED bar underneath the front panel display indicates library activity Figure 46 Library LED Bar 1 e Green Library is ready and idle Flashing Green Library or drive is active Amber Library is partially available and idle Partial Availability State on page 120 Flashing Amber Library failed Hard Unrecovered Errors on page 126 Note Figure 47 on page 131 shows where components that contain LEDs are located These LEDs are described later in this chapter 130 Interpreting Library LEDs Chapter 4 Figure 47 Library Back Panel Q QIIO 4 ia 0 19
155. t to use DHCP BOOTP contact your system administrator to obtain an IP address subnet mask and gateway address Continue with step 5 Chapter 3 Configuring the Library 99 Note The MAC address is unique to each remote management card and is used for identification This address cannot be configured To successfully use BOOTP from the library your system administrator must first configure the BOOTP server using the MAC address See BOOTP on page 98 Enter the IP Address Use the key to change the number Use the gt key to move to the next number Use the Down key to move to the next address Enter the subnet mask using the same procedure Enter the gateway address Press OK when complete to save the changes or press Quit to exit the menu and not save the changes A message will display to confirm the changes you have entered or alert you if the changes have not been saved Enter the designated IP address into the web browser to launch the Web Based Library Administrator pages Example 1 All modes Manual DHCP or BOOTP IP address 15 28 33 12 http 15 28 33 12 Example 2 Manual and BOOTP only Device name library http library 1 Note To use a device name your system administrator must add the device name you select to the domain name server DNS Note Instructions and online help screens describing remote 100 Configuring the Library management are available from the Web Based Libr
156. ter each FRU replacement to determine when the error condition is resolved Library Error Codes 209 Table 46 Decimal Hex Error Codes and Recovery Procedures Error Error Description Recovery Method 0 OOH Error code not set W Power cycle the library Observe the LEDs on the back of the library controller card See Interpreting Library LEDs on page 130 to understand what the LEDs may indicate 1 8 OIH Failed library Oth through O8h are controller tests These errors 08H controller self test are possible only on power up W Power cycle the library Observe the LEDs on the back of the library controller card See Interpreting Library LEDs on page 130 to understand what the LEDs may indicate W If failure persists the library controller card may be faulty 9 09H Failed translate motor Cannot translate the transport test Check for a possible obstruction in the transport pathway and remove it umbilical cable may be faulty If the transport moves little but cannot fully rotate around the assembly a faulty motor is indicated 10 OAH Failed vertical motor Occurs when trying to sense if the transport test assembly moves vertically If the assembly does not move Ensure that the motor leads are connected to the vertical motor and the vertical lift board Check the umbilical cable under the translate frame 210 Library Error Codes Appendix Table 46 Error Co
157. ters 20 MB s single ended m 1 5 meters for 8 40 MB s IVD HVD d Ultra2 SCSI N A 12 meters 25 meters 40 MB s HVD 80 MB s LVD Ultra3 SCSI N A 12 meters N A 160 MB s LVD Note Ensure that all cables conform to the ANSI SCSI specifications Table 33 Fibre Channel Cable Specifications Cable Maximum supported length 50 125 fibre optic cable 500 meters 62 5 125 fibre optic cable 175 meters 186 Cable Specifications Appendix Drive Compatibility Specifications Drive Compatibility Table 34 on page 187 shows read and write compatibility between Quantum DLT and LTO Linear Tape Open Ultrium formats Table 34 Drive Read Write Compatibility Drive Type Read compatible Write compatible DLT 8000 DLT 4000 DLT 4000 DLT 7000 DLT 7000 DLT 8000 DLT 8000 LTO Ultrium LTO Ultrium LTO Ultrium Media Compatibility Caution It is critical to ensure that the media you use matches the format of your tape drive Cleaning cartridges and formatted data cartridges are unique for each drive technology Damage may occur if inappropriate media is used in the tape drives y xipueddy Table 35 on page 187 shows drive technologies and compatible data cartridges Table 35 Unformatted Cartridge Compatibility Drive type Data cartridge type HP part number Quantum DLT DLT Type IV C5141F 40 70 80 GB HP Ultrium HP Ultrium 200 GB C7970A 100 GB C7971A 200 GB Appendix Drive Compatibility Specifications
158. tes an inventory check Accessing Tapes in Library 85 z 40 dby gt Drive and Tape Operations Main Menu gt Operations gt Drive and Tape Operations Look at the product information labels on the back of the library and the labels inside each tape drawer for more information about drive and slot numbering The numbering scheme is also illustrated in Library Back Panel Features on page 33 Note The Home and Map front panel screens illustrate the drive slot and mailslot numbering schemes Slot numbers displayed in reverse video indicate those reserved for the mailslot Loading a Tape Into a Drive 1 From the Drive and Tape Operations menu select Load Tape from Drive 2 Use the or key to select any slot Only full slots are available for selection Select OK 3 Use or key to select the desired drive You can only select empty drives that are compatible with the tape type 4 Select Load to move the tape from a slot to a drive A confirmation screen indicates that the tape is loaded 86 Drive and Tape Operations Chapter 2 Unloading a Tape from the Drive 1 From the Drive and Tape Operations menu select Unload Tape from Drive 2 Use the or keys to select the drive you want to unload You can only select a full drive 3 Select Unload to move tape from the drive to tape s original location the slot it occupi
159. the new drive when bringing it online If the software or operating system does not have the capability to automatically detect the new drive you may need to reboot the host 166 Removing and Replacing Drive Modules Chapter 5 Removing and Replacing the Power Supply A failing power supply on a 2 20 series library disables the library A failing power supply on upper library levels results in a partial availability state Note Power cycling the library at this point will result in a hard error If you want to continue using the library in its partially available state do not power cycle When the library is in a partial availability state it is still functional but is not in optimum configuration When this occurs the front panel will display Partly Available and the illuminated LED beneath the front panel display will be solid amber until the condition is resolved see Table 26 on page 139 Removing the Power Supply 1 Power off the library Disconnect the power cord from the back of the power supply 3 Loosen the thumbscrews at the top and bottom of the power supply If the thumbscrews are too tight to loosen by hand loosen them with a screwdriver 4 Remove the stop bracket if applicable See Figure 56 on page 171 5 Remove the power supply with one hand by pulling outward see Figure 56 on page 171 Support the bottom of the power supply to avoid dropping the module Chapter 5 Removing and Rep
160. ually Rewinding a Stuck DLT Tape Chapter 4 Note The following procedure is for DLT tape drives only For tapes stuck in an Ultrium tape drive contact your support representative Before manually rewinding a stuck DLT tape Attempt to eject the tape using the tape library front panel remote management card Web Based Library Administrator pages and your host backup software You must first remove the DLT drive module from the tape library Refer to Removing a Drive Module on page 163 y 1e1dpu After removing the DLT drive module view the drive hub through the clear plastic to determine if the tape has been rewound If the tape has not been rewound follow the steps below and refer to Figure 48 on page 152 Caution The DLT drive does not automatically eject a cartridge if a power failure occurs 1 Place the DLT drive module on its top side so that the bottom of the drive module is facing up 2 Insert a Phillips 2 screwdriver in the rewind hole on the bottom of the drive module and engage the screw Note Gently move the ribbon cable to one side of the rewind hole if necessary 3 Turn the screwdriver counter clockwise to rewind the tape Continue rewinding until the leader is seated in the tape cartridge Caution Do not use a power screwdriver as damage may result to the tape Troubleshooting Common Problems 151 Figure 48 Rewinding a Tape in the DLT Drive Module Removing a Stuck
161. ule Chapter 5 Removing and Replacing Drive Modules 165 3 Tighten the top and bottom thumbscrews securing the drive module into the library 4 Plug the ribbon connector into the back of the drive module Figure 51 on page 163 5 Gently fold the ribbon cable attached to the plate and SCSI cable into the back of the drive module 6 Holding the connector plate in place tighten the thumbscrews on each side of the connector 7 Bring the new drive module online if necessary using the front panel display a Enter the Administration then the Online Drive Repair menus b Select the drive module that has been replaced Bring the drive back online The library will automatically run a self test when the drive has been brought online When the drive is successfully brought online the new drive will adopt the SCSI ID of the current drive position Note If you have increased the number of drives since the last power cycle you must power cycle the library for the library to recognize the additional drives Note You may get a drive firmware mismatch error if you have multiple drives with different firmware revisions To correct this error update firmware as necessary until all drives of the same type such as LTO have the same firmware revision See Upgrading Firmware on page 176 8 Update the drive firmware if needed See Upgrading Firmware on page 176 Note You may need to use the host backup software to recognize
162. use appropriately formatted data cartridges and approved cleaning cartridges see Table 7 on page 72 and follow the instructions for Cleaning a Drive on page 87 In general replace cleaning cartridges atter fifteen uses Marking the label on the cleaning cartridge after each use will help you keep track of the number of uses Caution Excessive use of the cleaning cartridge can cause unnecessary wear on the drive head The tape library front panel will display a message when the cleaning cartridge needs to be replaced Using Tapes 73 Using DLT Tape Cartridges 74 Using Tapes In addition to the information provided in this manual refer to the documentation provided with your media for more information Caution Quantum DIT tape drives require special cleaning cartridges and data cartridges formatted specifically for Quantum DLT To avoid damage to your tape drive it is critical to use appropriate DIT cleaning cartridges and properly formatted DLT data cartridges Inspecting DLT Cartridges Note Make it a practice to visually inspect your tape cartridges when removing or loading them into your tape library Taking a few minutes to check the condition of the cartridges will lower the risk of repeated failures and help ensure uninterrupted backup Repeated drive failures may indicate defective tapes Tapes need to be inspected and replaced if they have been dropped damaged or used with a failed drive To determine if the tapes hav
163. vidual power supply units 1 Disconnect the power cords from the library Contact the system administrator to ensure there is no activity on the SCSI bus 2 Remove the power supply module by loosening the two 6 32 x 25 T 15 screws and pulling the module straight out 3 Install the replacement power supply module by aligning the bottom of the module with the bottom of the power supply bay Fully insert the power supply module into the back of the library 5 Tighten the two screws The replacement supply comes with the entire redundant power supply module and one individual unit If you need to install an additional unit install one of the units from the original power supply 7 Reconnect the power cord to the power supply 170 Replacing the Redundant Power Supply Chapter 5 Figure 56 Replacing the Redundant Power Supply Module Power Supply Unit Caution Do not move the covered power switch located at the bottom of the module By default power is always kept on to ensure redundant backup Note The redundant power supply module FRU comes with the entire module and one power supply unit If you need an individual unit and not the entire module then use the one that comes with the replacement module and discard the rest of the housing Chapter 5 Replacing the Redundant Power Supply 171 Removing the Library Cover and Feet 2 20 amp 4 40 Series On
164. ware products are supported by individual software vendors When contacting the software vendor for support you will need the following information Your name and telephone number Product name release number operating system build and serial number Detailed list of error messages reported Configuration files and log files related to the problem Screen dumps if applicable Explanation of how to reproduce the problem if possible Events that may have contributed to the problem recent operator actions recent events in the software or the system and recent changes to the computer system software or network environment g xipueddy Appendix Support Services 201 Contacting HP Customer Support If your library fails during the warranty period and the suggestions in the documentation do not solve the problem you can receive support by doing the following Access HP Support on the World Wide Web at htto www hp com go support Contact your authorized HP dealer or Authorized Service Provider W Call HP Customer Care Center in your region See Telephone Support on page 203 If you purchased a service contract through HP or an authorized reseller make sure that you register immediately Failure to register may result in slower response time Registering allows the local repair office to prepare for the proper response level needed If your library fails while under the support contract period contact the appro
165. y The power standby switch is recessed and on the lowest level of the library After the power up test is complete after several minutes you will see the Home Screen on the library s front panel The Home Screen displays the status of the drives and library 9 From the front panel configure the library for Fibre Channel See Configuring the Library for Fibre Channel on page 102 for more information 10 Connect a category 5 ethernet cable from the remote management card to an active network port see Using the Remote Management Card on page 96 11 Power on the host 44 Connecting and Powering on the Library Chapter 1 Figure 22 2 20 Series Fibre Channel Connections AS WZ SSS pL 1 Hosts user configured 5 SCSI cable from the library controller card to drive 1 2 Hub or switch 6 SCSI cable from bus 1 on the Fibre Channel controller to drive 1 3 Remote management card LAN 7 SCSI cable from bus 2 on the Fibre Channel controller connection to drive 2 4 Appropriate SCSI terminator 8 Fibre Channel cable to hub or switch Chapter 1 Connecting and Powering on the Library 45 Figure 23 4 40 Series Fibre Channel Connections
166. y use Ultrium cleaning cartridges with HP Ultrium tape drives For data cartridges only use those specified as having met Ultrium standards Approved media will have the Ultrium format trademark Figure 60 which indicates that the media has passed Ultrium format compliance testing For best results always use HP branded media Figure 60 Ultrium Format Trademark 190 HP Ultrium Drive and Media Specifications Appendix Table 39 Ultrium Cartridge Bar Code Specifications Description Specification Data cartridge message 8 character 6 alphanumeric user preference followed by 2 alphanumeric media ID Cleaning cartridge message 8 character CLN H 2 numeric and 2 alphanumeric media ID Dimensions 7 8 cm x 1 7 cm 3 07 in x 0 67 in Symbology code 39 without check digit Start stop characters x Short bar B 6 0 mm 0 24 in W Long bor B 8 5 mm 0 33 in Ratio 2 75 1 gt 5 Print quality ANSI Grade A 2 S gt Note For data cartridge messages n represents the volume serial number or volser and XY represents the media ID The HP Ultrium media ID is Lg where g alphanumeric designates a generation of the cartridge For example the HP Ultrium media ID for first generation data cartridges is L1 For cleaning cartridge messages CLN denotes that it is a cleaning cartridge H represents Hewlett Packard as the d

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