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Gateway Server E-842R User's Manual

1. Chassis Slide 3 Assemble the rack brackets to the rack posts as follows a Fit the location pin at the back of the rail into the rear rail post b Extend the rail to fit between the front and rear rack posts C Attach the rail to both the front and rear of the rack using the washers and screws supplied The screws should be left loose enough to allow for sideways movement of the rail d Helen the two clamping screws located on the inside of the rear section of the rack racket Rear rack post Guide pin Camping screws Rack bracket Guide pin Slide washer Phillips screw Front rack post v w Square hole rack Tapped hole rack ra Remove the nut when you use tapped hole rack posts 20 www gateway com 4 Mount the enclosure in the rack as follows a Lift the enclosure and align it with the rack rails b Carefully insert the chassis slides into the rack rails and push it fully into the cabinet C Tighten the rear screws d Withdraw the enclosure until it reaches the hard stops approximately 15 75 inches 400 mm e Return the enclosure to the fully installed position and attach to the rack using the captive thumbscrews on the front flanges Module installation The enclosure comes fully populated with all plug in modules installed For information on removal or replacement of plug in modules see Troubleshooting on page 11 Enclosure configuration Enclosures are configured with
2. at the rear is recommended Check for restrictions caused by dust build up and clean as appropriate Check for excessive re circulation of heated air from the rear to the front Installing in a fully enclosed rack installation is not recommended If possible shutdown the enclosure and investigate the problem before continuing Replace the cooling module Action Power off immediately Check for airflow restrictions Check for power supply module faults Check for excessive local temperatures internal temperature is 104 F 40 C or above Hardware faults Make sure that you have obtained a replacement module of the same type before removing any faulty module Caution If your Gateway E 842R enclosure is turned on and you remove any module replace it immediately If the enclosure is used with plug in modules dummy carriers or blank modules missing for more than a few minutes the enclosure can overheat causing power failure and data loss Such use invalidates the warranty e Replace a faulty drive with a drive of the same type and equal or greater capacity e All drive pays must have a drive carrier or dummy carrier module installed in order to maintain a alanced airflow All of the supplied plug in power supply units electronics modules dummy carriers and blank modules must be installed for the air to flow correctly around the cabinet 18 www gateway com Continuous operation during replacemen
3. modules 8 starting drives 37 StorView Storage Management software 9 69 70 Index A MAN E 842R SAS USR GDE RO 05 07 8512441
4. these LEDs show 1 0 activity on the specific port lane indicated These LEDs blink on and off when there is module activity Disk 1 O module LEDs LED Functions Description SAS Activity These LEDs are adjacent to the SAS connectors When lit they indicate I O activity on a specific port lane 4 lanes Drive carrier LEDs See Drive carrier module faults on page 16 Audible alarm The enclosure subsystem includes an audible alarm which indicates when a fault state is present The following conditions activate the audible alarm e Fan fault Voltage out of range Over temperature Thermal overrun e System fault e Logical fault e Power supply module fault 15 CHAPTER 4 Troubleshooting Audible alarm mute When the audible alarm sounds you can mute it by pressing the alarm mute button located on the enclosure s front panel Automatic muting takes place after two minutes if you do not press the alarm mute button When the alarm is muted it continues to sound with short intermittent beeps to indicate that a problem still exists The alarm turns off when all problems are cleared See Thermal warnings on page 18 LED test mode You can also use the alarm mute button to activate the self test feature for the LEDs on the Ops panel The test is activated when you press the mute button while no faults are present While the test is running all LEDs flash Drive carrier module faults Use
5. Guide Your computer does not recognize the enclosure Make ar that the interface cables from the enclosure to the host computer are connected correctly Make sure that all drive carrier modules are correctly installed and that the LEDs on all installed drive carrier modules are lit green Note that the drive LEDs are not be lit during drive spinup Make sure that there is activity on the SAS connector activity LEDs Also check for Controller OK LEDs on both the upper and lower RAID controllers www gateway com Check the controller module setup as follows Important For details on how to remove and replace a plug in module see Replacing a module on page 19 e Make sure that the controller module has been correctly installed and all external links and cables are connected securely e Make sure that the maximum cable length has not been exceeded Make sure that the RAID controller module is correctly set up at the Management Interface Status indicator LEDs e Green LEDs are always used for good or positive indication LEDs flashing green or orange indicate that non critical conditions exist Solid orange LEDs indicate there is a critical fault present within the module Power supply module LEDs The Power Supply LED states are detailed in the following table Under normal conditions the Power On LED should be lit constant green e If a problem is detected the Module Fault LED lights constant o
6. SAS connector has four LEDs adjacent to the connector The LEDs indicate I O activity on that specific SAS port lane where each port has four lanes Important The OUT port on the RAID Controller or Disk I O module connects to the IN port on the Disk I O module in the next E 842R enclosure in a multiple enclosure configuration See Enclosure cabling multiple enclosures on page 25 for further information on enclosure expansion Activity LEDs Factory Use Only Activity LEDs 1 RS232 Host Port IN Expansion Port OUT 11 CHAPTER 1 Introduction Drive carrier module 12 The drive carrier module comprises a hard disk mounted in a carrier Each drive bay houses a single low profile 1 0 inch high 3 5 inch form factor disk drive in its carrier The carrier has mounting locations for SAS or SATA drives The front cap also supports an ergonomic handle which provides the following functions e Inserting the carriers into the drive bays e Removing the carriers from drive bays e Positive spring loading of the drive backplane connector An anti tamper lock operated by a torx socket type key o VA R R Drive status indicators Each drive carrier has two LEDs an upper green and lower orange In normal operation the green indicator is ON and flickers as the drive operates The orange indicator is only ON if there isa dii ae If the green LED is OFF when the orange LED is ON a power c
7. as 12 drive carrier modules Dummy drive carrier modules as required Important No drive bays should be left completely empty Dummy carriers or blank modules must be installed in all unused bays AC power supply module Two 100V 260 VAC 350 W power supply modules are supplied and mounted in the back of the enclosure as part of the enclosure s core product Power supply module input voltage operating ranges are nominally 115V or 230V AC selected automatically CHAPTER 1 Introduction Two LEDs mounted on the rear panel of the power supply module indicate the status of the module Power On amp OK Module Fault Status Green Orange Off Off No AC power either power supply module Off On No AC power this power supply module only Power supply module fault over temperature over voltage over current or power supply module fan fail On Off AC present power supply module on and OK On On Power supply module fan fault Multiple power supply modules In order to maintain the appropriate airflow you must always operate the Gateway E 842R with two power supply modules installed The two power supply modules operate together so if one fails the other maintains the power supply and cooling while you replace the faulty module Module replacement should only take a few minutes to perform but must be completed within 10 minutes from removal of the failed module Cooling module The cooling module provides system coolin
8. each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5 Laser safety statement All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards including IEC 825 The laser devices in these components are classified as Class 1 Laser Products under a US Department of Health and Human Services DHHS Radiation Performance Standard Should the unit ever need servicing contact an authorized service location Q Warnin Use of controls or adjustments or performance of procedures other than those specified in this manual may result in hazardous radiation exposure To prevent exposure to laser beams do not try to open the enclosure of a CD or DVD drive California Proposition 65 Warning Warning This product contains chemicals including lead known to the State of California to cause cancer and or birth defects or reproductive harm 37 APPENDIX B Legal Information Environmental information The product you have purchased contains extracted natural resources that have been used in the manufacturing process This product may contain substances known to be hazardous to the environment or to human health To prevent releases of harmful
9. substances into the environment and to maximize the use of our natural resources Gateway provides the following information on how you can responsibly recycle or reuse most of the materials in your end of life product Waste Electrical and Electronic Equipment commonly known as WEEE should never be disposed of in the municipal waste stream residential garbage collection The Crossed Out Waste Bin label affixed to this product is your reminder to dispose of your end of life product properly Substances such as glass plastics and certain chemical compounds are highly recoverable recyclable and reusable You can do your part for the environment by following these simple steps When your electrical or electronic equipment is no longer useful to you take it back to your local or regional waste collection administration for recycling In some cases your end of life product may be traded in for credit towards the purchase of new Gateway equipment Call Gateway to see if this program is available in your area MI if you need further assistance in recycling reusing or trading in your end of life product you may contact us at the Customer Care number listed in your product s user guide and we will be glad to help you with your effort Finally we suggest that you practice other environmentally friendly actions by understanding and using the energy saving features of this product where applicable recyclin
10. 44 36 5 enclosure We recommend that a rack with a depth of no less than 27 55 inches 700 mm be used with this product Weight Maximum configuration 70 4 lb 32 kg Empty enclosure 19 8 Ib 9 kg AC power 350 W power supply module Voltage range 100 240 VAC Rated Frequency 50 60 Hz Inrush current lt 30 A 230 VAC Power factor gt 0 98 Harmonics Meets EN61000 3 2 30 www gateway com Power consumption Power consumption of enclosure with 12x SAS drives running I O powered by a single power supply module Power One power supply module with extended power lead between the power supply module and the I O backplane and with two controllers installed at IDLE and ACTIVE operation ee must be operated with two power supplies in place Voltage Rail IDLE ACTIVE Average Peak Average Peak 5V 11 51A 13 2A 13 53A 15 7A 12V 12 29A 15 1A 13 17A 20 1A Power supply module safety and EMCcompliance Safety compliance UL 60950 1 IEC 60950 1 EN 60950 1 EMC compliance CFR47 Part 15B Class A EN55022 EN55024 Environment Temperature Range Relative Humidity Max Wet Bulb Operational 41 F to 104 F 5 C to 8 to 80 73 4 F 23 C 40 C non condensing Non Operational 33 8 F to 122 F 1 C to 8 to 80 80 6 F 27 C 50 C non condensing Storage 33 8 F to 140 F 1 C to 8 to 80 84 2 F 29 C 60 C non condensing Shipping 40 F to 140 F 40 Cto 5 to 100 84 2 F 29 C 60 C non precipitating
11. Airflow The system must be operated with a low pressure rear exhaust installation the back pressure created by the rack doors and obstacles not to exceed 5 pascals 0 5mm Water gauge Altitude Operational 0 to 10 000 ft 0 to 3045 m Altitude Non Operational 1000 to 40 000 ft 305 to 12 192 m 31 Shock Operational Shock Non Operational Vibration Operational APPENDIX A Specifications Vertical axis 5 g peak 1 2 sine 10 ms 30 g 10 ms 1 2 sine 0 21 grms 5 500 Hz Random Vibration Non Operational 1 04 grms 2 200 Hz Random Vibration Relocation Acoustics Orientation Mounting Rack Rails Rack Characteristics Safety amp Approvals EMC Interfaces Drive support See drive carrier specification 0 3 g 2 200 Hz sine Sound Power Operating Less than 58 dB LwA measured at 73 4 F 23 C Sound Pressure Operating Less than 6 8 Bels LwA measured at 73 4 F 23 C 19 rack mount 2 EIA units To fit 31 5 inches 800 mm depth racks compliant with IEC 297 Back pressure not exceeding 5 pascals 0 5mm water gauge CE UL cUL EN55022 CISPR A FCCA Attachment 1 domain of 12 drives per controller module 2 SAS Host Ports IN 2 x SFF8470 connector 4 lane 1 SAS expansion port OUT 1 x SFF8470 connector 4 lane Controller module specification 32 Dimensions internal Speed Mounting Connectors Power consumption 4 inches x 10 5 inches 103 mm x 267 mm
12. B backplane 2 3 18 47 54 bay 16 C CD External Storage 18 19 chassis 3 controller module 52 D disc 37 disk drive 3 17 disk drive LEDs 37 drive bay 16 drive carrier 56 drive carrier handles 12 drive carrier module 3 12 17 37 44 54 55 Drive Location Rules 26 dummy carrier module 13 55 enclosure 2 8 13 46 enclosure bay numbering convention 17 enclosure system interface operators panel 4 ESD 18 47 ESD precautions 54 ESI processor 45 Ethernet Connection 24 External Storage CD 18 19 F fan failure 45 G grounding system checks 28 H T HBA 18 telephone support 56 help troubleshooting telephone support 56 telephone support 56 Host Bus Adaptors HBAs 23 U Unpacking the Enclosure System IEC 320 connector 28 18 L LED 4 6 40 41 43 44 45 46 O operator s Ops panel 2 4 28 42 47 UPS 18 Ops panel LEDs 36 42 P plug in module 2 3 16 Power Distribution Unit 18 power on 36 power supply cord 28 48 power supply module 46 power supply module LEDs 36 41 power supply module voltage operating ranges 5 power supply cooling 3 6 16 28 40 46 47 49 R rack mounting 3 rack mounting rail kit 19 20 RAID controller module 45 51 replacing a module 47 RJ45 10 100 BaseT Ethernet port 9 24 RS232 socket 9 5 safety general precautions 68 SAS patch cables 25 SES 18 setting up safety precautions 68 SFP port 8 Small Form Factor Pluggable SFP
13. Component board 4 inches x 9 5 inches 103 mm x 240 mm Host ports two 3 Gb sec SAS Drive ports 3 GB SAS creates connections to a single domain of 12 drives Back horizontal in Bay 4 see Enclosure chassis on page 3 2 4 Lane SAS SFF connectors for IN 0 Port 0 and IN 1 Port 1 ports 1 4 Lane SAS Expansion SFF connector OUT ports 1 RJ45 10 100BaseT Ethernet port 1 RS232 port 40 W LED functions LED functions Battery fault Cache active Controller activity on drive bank 0 Controller activity on drive bank 1 Controller OK Controller fault Ethernet status SAS activity www gateway com LED state Orange Orange Orange Orange Green Orange Green Orange Green Definition When lit this LED indicates that the backup battery unit is missing has low voltage has experienced a time out on charge indicated a faulty battery or has experienced a fault in the charging circuitry When lit this LED indicates that the RAID controller cache has data saved in memory but not written to the disk array When lit this LED indicates activity on the Bank 0 disk drives When lit this LED indicates activity on the Bank 1 disk drives When lit this LED indicates that RAID controller activity is normal When lit this LED indicates that a RAID controller fault has occurred When lit this LED indicates that the Ethernet port has a valid connection When lit this LE
14. D indicates that the Ethernet port has activity When lit these LEDs show I O activity on the specific port lane indicated These LEDs blink on and off when there is module activity Disk 1 O module specification Dimensions internal 4 inches x 10 5 inches 103 mm x 267 mm Component board 4 inches x 9 5 inches 103 mm x 240 mm Speed 3 Host ports two 3 Gb sec SAS Drive ports 3 GB SAS creates connections to a single domain of 12 drives Connectors 1 Host Port IN SFF8470 connector 4 lane 1 expansion port OUT SFF8470 connector 4 lane Attachment 1 SAS4 1 SAS4 LED functions LED LED state IN 1 4 Green OUT 1 4 Green lane 3 Gbit sec wide port Host connector lane 3 Gbit sec wide port Expansion connector Definition When lit this LED indicates I O activity on the specified SAS port lane When lit this LED indicates I O activity on the specified SAS port lane These LEDs blink on and off when there is module activity 33 APPENDIX A Specifications Drive carrier module specification Important Operating E 842R enclosures with non approved drives may invalidate the warranty Contact Gateway Customer Care for details of approved drives The drive carrier module is not available separately Module dimensions Height 1 06 27 05 mm Width 4 19 106 55 mm Depth 8 25 209 55 mm Weight 1 91 Ibs 0 86 kg with 1 0 750 GB drive Operating tempe
15. Gateway E 842R SAS RAID JSERGUIDE A Gateway Contents Chapter 1 Introduction sn ar A 1 OVERVIEW ee ta RTL 2 Expansion enel sute ass kann 2 THEENEOSUFE a De A E A ee 2 Enclosure Chassi Sns rn ee ee beta ea 3 Operator sDanel auskennen aan 4 Alar S a na beta 4 The blio Modules ee hare Gulu A ak ee eae SEI 5 AC power supply module enden 5 Coolingimodule siie re eier 6 Controller Module a ra ren 8 Battery modlle tana 10 DiSK I O module ae iii Naher 11 Drive carrier module restar ee cose br ated ee een en 12 Dummy carrier modules iii latent lia 13 Blank TNO CUES ne td AAN 13 Chapter 2 Getting Started eee eee 15 INOJUCHON ts ose Wid atic Mit seated it evade Barada a el Bava een hare wlth ee ahd 16 Planning your installation sans an rn 16 Enclosure drive bay numbering convention 17 Drive carrier configuration escri ehe 18 Enclosure installation procedures u o en 18 Preparing the site and host Server eee e cece eee eee ne een nn 18 Unpacking the enclosure system ccc cece eee eee eee nen eens 18 Rack installation prerequisites LL 19 Rack installation procedure sors een ran 20 Module installation rn aa Fe u at 22 Enclosure configuration er u iR sa ease sheds 22 Enclosure cabling single enclosure sense nenn nennen 22 Ethernet connection ee A Tage tad 24 Enclosure cabling multiple enclosures m a eas 25 Drive slot arrangement ae ee ee en wae en eee 25 Drive location r
16. SAS patch cables up to a maximum of five enclosures including the RAID enclosure A npa two expansion enclosure configuration is shown below To fully populate your installation to the maximum number of enclosures follow the example below connecting the enclosures in the same fashion for each additional expansion enclosure Expansion Enclosure Drive slot arrangement Each enclosure has 12 drives which are referenced by their locations as shown in the following table Drives are numbered column row For information on installing drive carrier modules see Installing a drive carrier module on page 27 Column row 1 2 3 4 1 Drive 1 Drive 2 Drive 3 Drive 4 2 Drive 5 Drive 6 Drive 7 Drive 8 3 Drive 9 Drive 10 Drive 11 Drive 12 24 www gateway com Drive location rules The E 842R storage enclosure supports two different types of disk drives SAS and SATA In order to allow optimal configurations to be built the following rules should be observed Different drive types cannot be mixed in the same column e Slots 1 5 9 column 1 Slots 2 6 10 column 2 e Slots 3 7 11 column 3 Slots 4 8 12 column 4 To achieve optimum performance drives should be populated in the following sequence e Initially Slots 2 6 and 10 e Then Slots 3 7 and 11 e Then Slots 1 5 and 9 e Then Slots 4 8 and 12 Drive Location Sequence 1 Column row 1 2 3 44 1 2 12 6 13 10 Drive Location Sequ
17. VDS service starts automatically when a client attempts to access it However under some circumstances you may need to manually start the VDS service To start the VDS service 1 Click Start Control Panel Administrative Tools then click Services 2 Select Virtual Disk Services from the list then click Start n Using VDS VDS is a Microsoft standard method for managing storage devices Therefore you should refer to the official Microsoft documentation at http www microsoft com windowsserversystem storage storservices mspx The VDS Technical Reference is also available from Microsoft at http technet2 microsoft com WindowsServer en Library 1dbc6c24 1477 4f73 a0ae 57b4e90808d81033 mspx Additional documentation is available from the SDK Two helpful tools exist for making use of VDS e DiskRAID is a test tool that can be used to interface with VDS It is included with the VDS SDK and can also be downloaded from Microsoft or found in the Resource Kit Tools e Storage Manager for SANs is a program for managing storage area networks that comes as part of Windows Server 2003 To install Storage Manager for SANs 1 In the Windows Control Panel click Add or Remove Programs then click Add Remove Windows Components 2 Select Management and Monitoring Tools from the list then click Details 3 dick the Storage Manager for SANs box then click OK Follow the on screen instructions a Supported VDS functions The fol
18. address to let you connect to it See StorView Storage Management software on page 29 or the Gateway E 842R StorView Storage Management Software User Guide for further information LED functions LED state Definition Battery fault Orange When lit this LED indicates that the backup battery unit is missing has low voltage has experienced a time out on charge indicating a faulty battery or has experienced a fault in the charging circuitry Cache active Orange When lit this LED indicates that the RAID controller cache has data saved in memory but not written to the disk array Controller activity on drive Orange When lit this LED indicates activity on the Bank bank 0 0 disk drives Controller activity on drive Orange When lit this LED indicates activity on the Bank bank 1 1 disk drives Controller OK Controller fault Ethernet status SAS activity Battery module Each controller module assembly includes a removable battery module for the location see Controller module on pan 8 The battery module contains a replaceable Li Ion battery pack 10 as shown in the following il CHAPTER 1 Introduction Green Orange Green Orange Green When lit this LED indicates that RAID controller activity is normal When lit this LED indicates that a RAID controller fault has occurred When lit this LED indicates that the Ethernet port has a valid connection When lit this LED indicates that the Ether
19. ae as the space required to house a single 1 0 inch high 3 5 inch disk drive in its carrier module Drive carrier configuration Important Before you begin installation you should become familiar with the configuration requirements of your enclosure There must be a drive present in drive locations 1 and 12 to enable SES communications to operate Installing drives in both of these bays provides redundant SES communication paths When planning your system configuration remember that all enclosure drive bays must be filled with either a drive carrier or dummy drive carrier module No bays should be left empty Enclosure installation procedures Warning An enclosure with all component parts installed is too heavy for a single person to safely install alone into a rack cabinet The following procedures describe the installation of an enclosure and highlight any critical requirements and good handling practices you should follow to ensure a successful installation Caution Make sure that you wear a suitable anti static wrist or ankle strap and observe all conventional ESD precautions when handling modules and components Avoid contact with such things as backplane components and module connectors 17 CHAPTER 2 Getting Started Preparing the site and host server Important The E 842R system supports most of the widely used operating systems However deployment on Microsoft Windows requires the inf driver file w
20. and two controller modules which are installed horizontally one above the other in the right bay Dela E I 645 E Y Drive 5 39 Drive 6 ye iv Y Drive 8 rif ni F a i Ls y v E 3 de Drive 9 all de Drive 10 all Y Drive 11 all Drive 12 PSU 1 PSU 2 Cooling Module RAID Controller 0 RAID Controller 1 RAID enclosure back PSU 1 PSU 2 Cooling Module Disk I O Module 0 Disk I O Module 1 Expansion enclosure back Operator s panel The enclosure s front panel has an integrated operator s Ops panel with four LEDs The Ops panel provides you with a high level indication of the operation of the enclosure See Ops panel LEDs on page 8 for details of the LED status conditions Alarms CHAPTER 1 Introduction Power On System Fault Logical Fault Box Identify Caution The Ops panel is an integral part of the enclosure assembly and cannot be replaced separately To replace the Ops panel you must replace the entire enclosure Enclosure replacement should only be performed by trained personnel Visible alarms The functional modules have associated status LEDs The Ops panel shows a consolidated status for all modules LEDs show constant green or blue to indicate good or positive status Constant or flashing orange LEDs indicate the presence of a fault within that module LED Power On System Fault Logical Fault Box Identity State Const
21. ant green Constant orange fault present Constant orange fault present Constant blue enclosure identity Description Good or positive status Indicates a problem with a power supply cooling or controller module For more information see the tables in Power supply module LEDs on page 13 Cooling Module LED on page 13 and Controller module LEDs on page 15 Indicates failure of a drive module The failing module is indicated by the Fault LED For more information see the table in Drive carrier module faults on page 16 You can light this LED through the management interfaces to indicate which enclosure requires service actions See Ops panel LEDs on page 8 for a description of the Ops panel LED states www gateway com Audible alarms The Gateway E 842R enclosure includes an audible alarm which indicates when a fault state is present The following conditions activate the audible alarm e Fan fault e Voltage out of range e Over temperature e Thermal overrun e System fault e Logical Fault e Power supply module fault When the audible alarm sounds you can mute it by pressing the Alarm Mute button on the front panel For more information see Audible alarm mute on page 16 The plug in modules A Gateway E 842R enclosure requires the following modules for normal operation e Two 350 W AC power supply modules One cooling module One or two controller modules As many
22. ap of 1 inch 25 mm at the front and 2 inches 50 mm at the rear is recommended Check for restrictions caused by dust build up and clean as appropriate Check for excessive re circulation of heated air from the rear to the front Installing in a fully enclosed rack installation is not recommended Make sure that all blank modules are installed Reduce the ambient temperature dy Thermal alarm Symptom Ops panel SYSTEM FAULT LED is orange An orange LED on one or more power supply module An audible alarm is sounding Airtemperaturein the exiting power supply module is above 131 F 55 C Thermal warnings Symptom All orange LEDs on the Ops panel and on all drive bays are flashing The audible alarm sounds almost continuously and cannot be muted CHAPTER 4 Troubleshooting Cause Action If the internal temperature measured in the airflow through the enclosure exceeds a pre setthreshold a thermal alarm sounds Cooling module failure Cause The temperature is higher than the thermal alarm threshold this should already have been activated OR All fans have failed OR Only 1 fan is operating and the Make sure that the local ambient environment temperature is below the upper 104 F 40 C specification Check the installation for any airflow restrictions at either the front or rear of the enclosure A minimum gap of 98 inch 25 mm at the front and 1 97 inches 50 mm
23. arrays have to be extended by an even number of drives If there are an insufficient number of drives or if an incorrect number of drives is explicitly specified an invalid argument error occurs 31 32 CHAPTER 2 Getting Started There are minimum allowable chunk sizes for RAID 0 and RAID 1 arrays RAID 5 arrays have no restrictions RAID 0 Number of Drives lor2 3 4 or more Minimum Chunk Size 256K 128K 64K RAID 1 Number of Drives 2 or 4 6 8 or more Minimum Chunk Size 256K 128K 64K Stripe size chunk size x number of non parity drives in the array www gateway com 33 Before you begin Power on Starting the drives Starting StorView Power down 3 Operation CHAPTER 3 Operation Before you begin ne turning on the enclosure make sure that all the modules are firmly seated in their correct ays Power on Caution Do not operate this equipment until the ambient temperature is within the specified operating range If the drives have been recently installed make sure that they have time to acclimatize before operating them V Important See Ops panel LEDs on page 8 for details of the Ops panel LEDs and related fault conditions To turn on the enclosure Important The Power On LED on the Ops panel should be lit green at power up to indicate that the system is functioning correctly All other Ops panel LEDs are off If any LEDs show orange a problem exists and the proce
24. ateway Drive North Sioux City SD 57049 605 232 2000 Fax 605 232 2023 Product Gateway E 842R SAS RAID Storage Solution Canada www gateway com For unique identification of the product configuration please submit the 10 digit serial number found on the product to the responsible party ZN Caution Changes or modifications not expressly approved by Gateway could void the FCC compliance and negate your authority to operate the product This device complies with Part 15 of the FCC Rules Operation of this product is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Industry Canada IC Unintentional emitter per ICES 003 This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus as set out in the radio interference regulations of Industry Canada Le pr sent appareil num rique n met pas de bruits radio lectriques d passant les limites applicables aux appareils num riques de Classe A prescrites dans le reglement sur le brouillage radio lectrique dict par Industrie Canada Telecommunications per Industry Canada CS03 for products fitted with an IC compliant modem The Industry Canada label identifies certified equipment This certification means that the equipment meets certain telecommunications network pr
25. drives through an active passive SATA mux transition card y Important Dummy carrier modules must be fitted in all unused drive bays to maintain airflow See Dummy carrier modules on page 13 www gateway com e Two plug in power supply modules 100 240 V AC 350 W One plug in cooling fan module Two plug in controller modules each incorporating a RAID controller and a StorView Management Module VA Important l If only one controller module is installed a blank module must be installed in the unused slot Enclosure chassis The chassis consists of a sheet metal enclosure assembly containing a backplane printed circuit board PCB and module runner system e The chassis front panel incorporates an integrated operator s Ops panel The backplane PCB provides logic level signal and low voltage power distribution paths The chassis has 19 inch rack mounting features so it fits into a standard 19 inch rack and uses 2 EIA units of rack space 3 5 high Y Important A drive bay is defined as the space required to house a single 1 0 high 3 5 inch disk drive in its carrier module The chassis assembly contains 12 drive bays at the front each of which accommodates the appropriate plug in drive carrier module The 12 drive bays are arranged in 3 rows of 4 drives per row In the back the chassis assembly contains five plug in module bays to house two power supply modules PSUs a cooling fan module
26. dules must be installed Full power redundancy is provided while a faulty module is replaced Install the power supply modules in the left rear bays as shown in the following illustration Install the cooling module in the rear bay as shown in the following illustration Two RAID controller modules or one controller module and one blank module can be installed depending on the configuration you require The modules are installed horizontally one above the other in the right rear bay Two Disk I O modules or one Disk I O module and one blank module can be installed depending on the Land you require The modules are installed horizontally one above the other in the right rear bay Drive 1 DK Drive 2 le E Drives ae Drive 6 Te AJG Drive 8 Drive 9 DE Drive 10 e De Drive 12 PSU 1 PSU 2 Cooling Module RAID Controller O RAID Controller 1 Enclosure module www gateway com E Drive 1 Of Drive 2 i gt Drives La y E Drives ie Drive 6 E Drive 9 a ey ot PSU 1 PSU 2 Cooling Module Disk I O Module 0 Disk I O Module 1 Disk I O module Enclosure drive bay numbering convention Important a Drive carrier modules must always be installed in drive locations 1 and 12 This is the un configuration required for the system to operate and provide SES Management rvices The enclosure drive bay numbering convention is shown in the illustration on p e 16 A drive bay is
27. dures in Troubleshooting on page 11 should be followed 1 Connect AC power cables to the power distribution units PDUs 2 Connect AC power cables from the PDUs to the power supply modules When the enclosure is turned on the Power On LED on the Ops panel lights green and the disk drives start N Important i If AC power is lost for any reason the enclosure re starts automatically on restoration of power Power supply module LEDs The power supply modules have 2 LEDs Under normal conditions the green Power On LED stays on continuously e If a problem occurs the orange Module Fault LED turns on The LED states are detailed in Power supply module LEDs on page 13 Ops panel LEDs The Ops panel LEDs are shown in Ops panel LEDs on page 14 Controller module LEDs The controller module LEDs status conditions are defined in Controller module LEDs on page 15 Cooling module LEDs The cooling module LEDs status conditions are defined in Cooling Module LED on page 13 www gateway com Disk 1 0 module LEDs The disk I O module LEDs status conditions are defined in Disk I O module LEDs on page 15 Starting the drives Unless otherwise selected during installation all drives in the enclosure should start automatically If they do not start there may be a power problem an alarm and power fault indication would normally be active Disk drive LEDs Each drive carrier incor
28. e ddan tte eh de il 46 Hardware faults cirok a en a aan 46 Continuous operation during replacement 47 Ops panels isla A E ia R 47 Replacing a module iraniana 47 Power supply modules rer e 47 AC POWerSUDDIVINOdUI Eu nassen 47 Cooling mod le atan AAA AA AA AAA ari 49 Controller module se aaa 50 Battery module area RAI RAV 52 Removing a battery module 2 222222 see eeen seen een een nenn nenne 53 Installing a battery module tia 222 2 eee Baan 53 Removing and replacing a disk I O module aes 53 DAW carrl rMoquie x 22 02 een 54 Removing a drive carrier module cece sense nennen nennen 54 Installing a drive carrier module 1 cece cece eee eet nennen 55 Dummy drive carrier module removal and replacement 56 Telephone ssupport idioma la Lira 56 Appendix A Specifications Liri 57 Dimensions nea 58 WEIGHT ee San 58 www gateway com AC power 350 W power supply module cece cece e teen een nen 58 Power consumption ei Diari LR 59 Power supply module safety and EMC compliance cece ee eeees 59 ENVIO MENE u ee Ca Dts EDEL coated 59 Interfaces ee 60 Controller module specification ri it sa ro 60 Disk I O module specification zen an m ee a 61 Drive carrier module specification 62 Appendix B Legal Informati0DM 0ccoooooo 63 Appendix C Safety Information 00ccceee eee eee eee eee 67 Contents 1 Introduction e Overview e Theenclosu
29. e power supply modules There is independent monitoring for each unit If a fault is indicated on the Ops panel see the table in Ops panel LEDs on page 14 Initial start up problems 12 Faulty cords First make sure that you have wired up the subsystem correctly Then call Gateway Customer Care for a replacement if e Cords are missing or damaged e Plugs are incorrect e Cords are too short Alarm sounds on power up See Audible alarm on page 15 Green Signal Good LED on controller module is not lit e Make sure that the SAS cables are properly connected e Try removing and re inserting the suspect RAID controller e If the Fault LED is lit there are a few steps you can take to attempt to diagnose the problem Connect the cable to the RS232 port and to your COM port or terminal In your terminal window access the RAID Configuration Utility RCU and examine the event log to determine if an event occurred If an event is listed refer to the VT 100 RAID rel ponent Utility User Guide for an explanation of the event Perform the necessary troubleshooting from known information Try power cycling the enclosure while monitoring the boot process from the terminal Refer to the VT 100 RAID Configuration Utility User Guide Monitor Mode e If you are still unable to capture and examine the boot process to determine the cause contact Gateway Customer Support Refer to the VT 100 RAID Configuration Utility User
30. ed Management interfaces The following management interfaces are used to configure manage and monitor the controller module storage solution StorView Storage Management software VDS 28 StorView Storage Management software is a full featured graphical HTML based software suite designed to configure manage and monitor the controller module storage solution StorView provides a centralized local and remote management tool to control primary storage assets vital to ensuring maximum data reliability network up time and system serviceability This tool also lets you manage and monitor the storage system from a host running StorView locally and from a Web browser across the intranet or Internet StorView includes the StorView Server which runs as a background service and is responsible for managing the installed modules The StorView Server discovers system storage devices manages and distributes message logs and communicates with other StorView Servers installed on the same local and external subnet networks A GUI provides the interface in an HTML based front end which is accessed using a Web browser The software incorporates a Web server Apache 2 0 that provides the interface between the StorView Server and GUI During installation the Web server is automatically configured For more information see the Gateway E 842R StorView Storage Management Application User Guide RAID controller configuration utility The E
31. enance IVdsMaintenance subsystem PulseM aintenance StartMaintenance StopMaintenance IVdsProvider GetProperties IVdsProviderPrivate GetObject OnLoad OnUnload IVdsProviderSupport GetVersionSupport IVdsSubSystem GetDrive GetProperties GetProvider QueryControllers QueryDrives QueryLuns QueryMaxLunCreateSize Reenumerate SetControllerStatus Initialize internal CreateLun IVdsSubSystemNaming SetFriendlyName Known issues and limitations The following issues and limitations are present in the current release of the Gateway Hardware Provider for VDS un of drive LEDs cannot be turned off they can only be set to flash for a specific time period The following limitations relate to the SetFriendlyName method in the IVdsSubSystemNaming object e The subsystem cannot be given a friendly name until at least one LUN has been created e If the subsystem is renamed without any other configuration being present the subsystem will retain the default name e f the subsystem has been renamed then all LUNs are deleted the subsystem name will revert back to the default name When using the Extend method in the IVdsLun object if there is insufficient space on the OI array a whole new array will be created in the background on which to expand the LUN Existing arrays cannot in themselves be extended This has the following implications RAID 5 arrays have to be extended by a minimum of 3 drives RAID 1
32. ence 2 Column row 1 2 3 44 4 1 2 3 2 6 7 3 10 1 Drive Location Sequence 3 Column row 1 2 3 44 4 1 il 2 3 2 5 6 7 3 9 10 11 Drive Location Sequence 4 Column row 1 2 3 4 4 1 1 2 3 4 12 5 6 7 8 13 9 10 11 12 25 26 CHAPTER 2 Getting Started If you need to change drive technology a new column of drives should be populated Column row 1 2 3 4 1 SAS 2 SATA 3 2 SAS 6 SATA 7 3 SATA 11 All members of the column should have the same drive type Drive start With two active power supply modules installed required all drives start immediately Activating the anti tamper locks The anti tamper locks are installed in the drive carrier handles and are accessed through the small cutout in the latch section of the handle Drives are supplied with the locks set in the locked position PA Important l You cannot install a drive carrier if its anti tamper lock is activated before installing it into the enclosure gt To activate the locks 1 Carefully insert the provided lock key into the cutout in the handle 2 Rotate the key clockwise until the indicator is visible in the opening beside the key Indicator Aperture Gateway Unlocked 3 Remove the key 4 To deactivate the lock rotate the key counter clockwise until the indicator is no longer visible in the opening beside the key www gateway com Power cord connecti
33. ery module 1 Check for damage Do not install if there are any outer signs of damage 2 Slide the battery module into the vacant slot on the right side of the controller module until it clicks into place Removing and replacing a disk I O module To remove and replace a disk I O module in an expansion enclosure follow the procedures for removing and replacing a controller module see Controller module on page 22 25 CHAPTER 4 Troubleshooting Drive carrier module Caution 2 Observe all conventional ESD precautions when handling modules and components Avoid contact with such things as backplane components and module connectors Removing a drive carrier module To remove a drive carrier module 1 Release the carrier handle by pressing the latch in the handle towards the right The anti tamper lock must be off Caution Damage can occur to a drive if it is removed while still spinning We recommend that you perform all steps in the following procedure to ensure that the drive has stopped prior to removal 2 Gently withdraw the drive carrier module approximately 1 inch 25 mm and wait 30 seconds to let the drive spin down 3 Withdraw the module from the drive bay 26 www gateway com Installing a drive carrier module Caution All drive bays must have drive carrier modules or dummy carrier modules installed to maintain a balanced airflow Dummy carrier modules are provided for fitting in al
34. g thermal monitoring and control functions System airflow is from the front to the back of the enclosure e Cooling air passes over drives and through the midplane to a central air passage e The cooling module pulls air from the air passage and from the controller modules Y Important The system must be operated with a low pressure rear exhaust installation back pressure created by rack doors and obstacles not to exceed 5 pascals 0 5 mm water gauge The power supply modules pull cooling air from the air passage at the back of the enclosure www gateway com The module has an orange Cooling Module Fault LED LED status is described in the following table Module Fault Orange Off Off On Status Enclosure Off Indicated by power supply module and controller module OK lights Enclosure On Fan OK Cooling module fan failure CHAPTER 1 Introduction Controller module Caution 4 Operation of the enclosure with any modules missing disrupts the airflow and the ann do not receive sufficient cooling All openings must be filled before operating the enclosure When only one controller module is installed a blank module must be installed in the vacant controller module slot at the rear of the enclosure to maintain airflow and ensure correct operation Y Important Do not mix Disk I O modules and RAID Controller modules in the same enclosure Disk I O modules are only installed in the expansi
35. g the inner and outer packaging including shipping containers this product was delivered in and by disposing of or recycling used batteries properly With your help we can reduce the amount of natural resources needed to produce electrical and electronic equipment minimize the use of landfills for the disposal of end of life products and generally improve our quality of life by ensuring that potentially hazardous substances are not released into the environment and are disposed of properly Notices 38 Copyright 2007 Gateway Inc All Rights Reserved 7565 Irvine Center Drive Irvine CA 92618 2930 USA All Rights Reserved This publication is protected by copyright and all rights are reserved No part of it may be reproduced or transmitted by any means or in any form without prior consent in writing from Gateway The information in this manual has been carefully checked and is believed to be accurate However changes are made periodically These changes are incorporated in newer publication editions Gateway may improve and or change products described in this publication at any time Due to continuing system improvements Gateway is not responsible for inaccurate information which may appear in this manual For the latest product updates consult the Gateway Web site at www gateway com In no event will Gateway be liable for direct indirect special exemplary incidental or consequential damages resulting from any defect o
36. ges 20 www gateway com 4 Connect the power supply cord to the power source Important X The alarm sounds until the new power supply module is operating correctly Cooling module Removing the cooling module To remove the cooling module 1 Grasp the latch between your thumb and forefinger Squeeze your thumb and forefinger together to release the latch f Y Squeeze two ends Open of latch together Position to release Closed Position 2 Pull the latch outward to pull the module out of the enclosure 3 Remove the module 21 CHAPTER 4 Troubleshooting Installing the cooling module Caution Handle the module carefully and avoid damaging the connector pins Do not install the module if any pins appear to be bent To install the cooling module 1 Check for damage especially to the rear connector on the supply 2 With the latch in the open position slide the module into the enclosure until the latch engages automatically 3 Secure the module by manually closing the latch You should hear a click when the module latch engages Controller module Caution If only one controller module is installed a blank module must be installed in the unused slot If the slot is left open the drive may overheat The following procedures apply to both the controller module and the blank module Removing a controller module Caution Do not remove this module unless a replace
37. her module firmware based programs are accessed through a VT 100 terminal or emulation Introduction VDS Virtual Disk Service is a feature of Microsoft Windows Server 2003 It provides a consistent interface for managing storage devices and creating volumes The Gateway Hardware Provider for VDS enables Virtual Disk Service to be used with the E 842R RAID controller System requirements Use of the Gateway Hardware Provider for VDS requires the following Hardware e An enclosure with an E 842R controller Operating System Windows Server 2003 R2 only Software e A VDS client optional The Microsoft utility programs Storage Manager for SANs optional and DiskRAID optional www gateway com Installation If the VDS service is running it is stopped automatically while the provider is installed Important The Gateway Hardware Provider for VDS can be installed on a system that already has VDS providers from other vendors Likewise other VDS providers can be installed after Gateway s without any conflict To install the hardware provider for VDS 1 Double click the installer executable 2 Read the license agreement then click Agree to accept to the terms and conditions 3 Choose a destination folder for the application or accept the default then click Install 4 When you are prompted that the installation is finished click Close to close the installation window Starting the VDS service The
38. hes 50 mm of rear clearance between the back of the drawer and the back of the rack is recommended in order to maintain the correct airflow around the enclosure e The rack should have a maximum back pressure of 5 pascals 0 5 mm water gauge Rack mounting rail kit Aset of mounting rails is available for use in 19 inch rack cabinets These rails have been designed and tested to handle the maximum enclosure weight and to ensure that multiple enclosures may be installed without loss of space within the rack Use of other mounting hardware may cause some loss of rack space The rack mounting rail kit also incorporates a rear hold down mechanism to ensure shock and vibration immunity Contact Gateway Customer Care to make sure that suitable mount rails are available for the rack you are using Rack installation procedure See the detail drawings supplied with the rack mounting rail kit for additional information Installation procedure gt To install the rack mounting rail kit 1 Attach left and right chassis slides to the enclosure sides using 8 M3x4 button head screws 19 CHAPTER 2 Getting Started 2 Assemble the left and right chassis latches using the special chassis latch screws Make sure that the latch is orientated as shown in the following illustration with the spring arm located against its stop on the right side at the top on the left side at the bottom Chassis Latch Stop Chassis Latch Left Hand Side
39. hich is found on the Gateway External Storage CD ESCD For Windows Servers insert the ESCD and install the inf file Before you begin make sure that the site where you intend to set up and use your storage system has the following e Standard AC power from an independent source or a rack power distribution unit with a UPS universal power supply e A host computer with a standard Fibre Channel HBA host bus adapter with the latest BIOS and drivers Follow the instructions provided with your HBA and install the HBA and its driver software if necessary Unpacking the enclosure system The package contents and unpacking procedure are outlined in the following illustration The accessory box contains the AC power cord s a serial communication cord and the software and the Gateway External Storage CD ESCD The accessory box insert contains the adjustable rail slides and hardware parts to rack mount the enclosure Rail Kit Optional cD Cables Optional 18 www gateway com Rack installation prerequisites The enclosure is designed for installation into an industry standard 19 inch cabinet capable of holding the unit e A minimum depth of 28 inches 700 mm from the front flange to the back metalwork excludes back cabling e Up to 70 5 lbs 32 kg per enclosure depending on configuration e Aminimum gap of 1 inch 25 mm of clearance between the rack cover and the front of the drawer and 2 inc
40. ichcould cause power supply module overheating Fault on one of the following modules Make sure that the AC power connections to power supply module are live Disconnect the power supply module from AC power and remove the module from the system then re install If the problem persists replace the power supply module Reduce the ambient temperature Power supply Replace the faulty module as appropriate Cooling Power supply RAID Cooling Removal of 1 power supply RAID module Thermal control The Gateway E 842R storage enclosure uses extensive thermal monitoring and takes a number of actions to make sure that component temperatures are kept low and that acoustic noise is minimized Airflow is from front to rear of the enclosure Symptom If the ambient air is cool below 77 F 25 C and the fans are observed to increase in speed some airflow restriction may be causing the internal temperature rise Note This is not a fault condition Cause The first stage in the thermal control process is for the fans to automatically increase in speed when a thermal threshold is reached This may be caused by higher ambient temperatures in the local environment and may be perfectly normal Note This threshold changes according to the number of drives and power supplies installed Action Check the installation for any airflow restrictions at either the front or rear of the enclosure A minimum g
41. ier modules are removed and replaced in the enclosure by pulling the dummy module out of the enclosure or pushing it into place Telephone support Gateway offers a wide range of customer service technical support and information services Telephone numbers You can access the following services through your telephone to get answers to your questions Resource Service description NEW How to reach Gateway Talk to a Gateway Customer Care representative about a 877 485 1464 US option 6 Customer Care non tutorial technical support question a Canada and Puerto ico 605 232 2191 all other countries Sales Get information about available systems pricing orders 800 846 2000 US accounting and billing statements warranty service or other non technical 888 888 2037 Canada warranty issues 28 A Specifications Dimensions Weight AC power 350 W power supply module Power supply module safety and EMC compliance Environment Interfaces Controller module specification Disk 1 O module specification Drive carrier module specification APPENDIX A Specifications Dimensions Enclosure inches mm Height 3 46 87 9 Width across the mounting flange 19 483 Width across the body of the enclosure 17 6 447 Depth from the flange to the rear of the enclosure body 21 65 550 Depth from the flange to the maximum extremity of enclosure 22 72 577 rear hold down Depth from the flange to the furthest extremity atthefrontofthe 1
42. ion Planning your installation Enclosure installation procedures Module installation Enclosure configuration Enclosure cabling single enclosure Ethernet connection Enclosure cabling multiple enclosures Drive slot arrangement Power cord connection Grounding checks Management interfaces CHAPTER 2 Getting Started Introduction Planning Module Drive bays Power supply PSU modules Cooling module Controller module Disk I O module 16 Caution When connecting the enclosure use only the power cords supplied or cords which match the specification quoted in Specifications on page 29 This chapter explains how to install your enclosure into an industry standard 19 inch rack cabinet and configure the enclosure sub system your installation Caution Blank modules or dummy carrier modules MUST be installed in ALL unused bays or the enclosure may overheat Before you begin installation you should become familiar with the configuration requirements of your enclosure detailed in the following table The correct positions of each of the optional plug in modules are shown in the illustration See Ethernet connection on page 24 and Enclosure cabling multiple enclosures on page 25 for details of controller module configurations Location All drive bays must have a drive carrier module or dummy drive carrier module installed No bays should be left empty Two power supply mo
43. l unused drive bays They are designed as integral drive module front caps and must be installed in all unused drive bays to maintain a balanced airflow If you plan to remove a drive for more than a few minutes we recommend that you temporarily install a dummy carrier module in its place Drive carrier configuration Before you install the drive carrier modules in your E 842R enclosure see Planning your installation on page 16 for system configuration information Installation procedure Y Important Make sure that the carrier is orientated so that the drive is uppermost and the handle opens from the left To install a drive carrier module 1 Release the carrier handle by pressing the latch in the handle towards the right then insert the carrier into the enclosure If the anti tamper locks have been activated see Activating the anti tamper locks on page 27 2 Gently slide the carrier all the way into the enclosure until it is stopped by the lever on the right of the carrier Caution Make sure that the carriers are fully engaged in the enclosure 21 CHAPTER 4 Troubleshooting 3 Secure the carrier into the slot the latch on the base of the carrier engages a slot in the enclosure Continue to push firmly until the handle fully engages You should hear a click when the latch engages and holds the handle closed Dummy drive carrier module removal and replacement Dummy drive carr
44. les installed AC Power supply module Caution Do not remove the faulty power supply module unless you have a replacement unit of the correct type ready for insertion The system must not be operated without both power supply modules in place Removing a power supply module You can continue working while replacing the faulty module because there should always be two power supply modules in place 19 CHAPTER 4 Troubleshooting D Warning Do not remove covers from the power supply modules There is a danger of electric shock inside gt To remove a power supply module 1 Make sure that you identify the faulty power supply module correctly The Module Fault LED on the faulty power supply module lights orange 2 Disconnect the power supply cord 3 Push the latch on the power supply module handle to the right then grip the handle and pull the power supply module out of the enclosure Installing a power supply module Caution Do not mix power supply modules of different types or makes To install a power supply module 1 Check for damage especially to the rear connector on the power supply module Caution Handle the module carefully and avoid damaging the connector pins Do not install the module if any pins appear to be bent 2 Slide the module into the enclosure see To install a power supply module on page 20 3 Push the module until you hear a click as the handle latch enga
45. lowing VDS functions are supported by the Gateway Hardware Provider for VDS Object Method name IEnumVdsObject Clone Next Reset Skip 29 30 CHAPTER 2 Getting Started Object IVdsAsync IVdsController IVdsControllerControllerPort IVdsControllerPort IVdsDrive IVdsHw Provider IVdsHw ProviderPrivate IvdsHw ProviderType IVdsLun IVdsLunControllerPorts IVdsLunNaming IVdsLunPlex IVdsMaintenance controller IVdsMaintenance cport IVdsMaintenance drive Method name QueryStatus Wait GetPortProperties GetProperties GetSubSystem Reset SetStatus QueryAssociatedLuns Initialize internal QueryControllerPorts Initialize internal GetController GetProperties GetProperties GetSubsystem CearFlags SetFlags SetStatus Initialize internal QuerySubSystems Reenumerate Refresh QuerylfCreatedLun GetProviderType GetProperties GetSubsystem Initialize internal QueryHints QueryMaxLunExtendSize QueryPlexes Delete Extend SetStatus offline and online only SetMask GetldentificationData AssociateControllerPorts QueryActiveControllerPorts SetFriendlyName GetLun GetProperties QueryExtents QueryHints PulseMaintenance StartM aintenance StopMaintenance PulseMaintenance StartMaintenance StopMaintenance PulseMaintenance StartM aintenance StopMaintenance www gateway com Object Method name IVdsMaintenance lun PulseMaintenance StartMaintenance StopMaint
46. ment can be installed immediately The system must not be run without all modules in place gt To remove a controller module 1 Using two hands grasp each latch between the thumb and forefinger of each hand Squeeze your thumb and forefinger together to release the latches 2 Pull the latches outward to pull the module out of the enclosure 22 www gateway com 3 Grip the latch handles and remove the module Installing a RAID controller module To install a RAID controller module 1 Check for damage especially to the interface connector Do not install if the pins are bent 2 With the latches in the open position slide the RAID controller module into the enclosure until the latches engage automatically Open gt Position Position 23 CHAPTER 4 Troubleshooting 3 Secure the module by manually closing the latches You should hear a click when the latches engage The controller module takes up to one minute to re initialize onto the loop after re cabling Battery module D Warning There is a danger of explosion if the battery is incorrectly replaced Dispose of used batteries in accordance with the manufacturer s instructions and national regulations 24 www gateway com Removing a battery module gt To remove a battery module e Operate the release latch and slide the battery module out of the controller module Installing a battery module gt To install a batt
47. net port has activity When lit these LEDs show 1 0 activity on the specific port lane indicated ustration The battery pack protects the cache contents if the AC power fails You can check the amount of battery time available through the Management Interface The amount of time available is dependent on the amount of cache in the system See Battery module on page 24 for removal and replacement procedures www gateway com Disk I O module The expansion enclosure houses one or two Disk I O modules They provide the drive expansion for the RAID enclosure When expanding the system you may add up to four expansion enclosures This will give you a total of five enclosures including the RAID enclosure A fully loaded system will provide a total of 60 disk drives Vv Important Do not mix Disk I O modules and RAID Controller modules in the same enclosure Disk I O modules are only installed in the expansion enclosure and RAID Controllers are only installed in the RAID enclosure Processors housed on the Disk I O modules provide enclosure management and an interface to the devices on the backplane PSU Disk I O module and Ops panel which monitor internal tne ene These Disk I O module processors operate in a master slave configuration to allow for ailover The enclosure may be configured with either one or two modules If only one Disk I O module is installed a blank module must be installed in the unused bay Each
48. ny as four expansion enclosures through an SFF 8470 connector www gateway com e An RJ45 10 100BaseT Ethernet port lets you connect the controller to a network to enable out of band management and monitoring using the embedded StorView GUI software IVA Important Only shielded Cat 5 or better cables should be used for connection to the Ehternet port for EMC performance e There is also an RS232 socket which provides an alternative user interface to the RJ45 connector Caution Although the RS232 port is similar in appearance to a USB port it requires a special cable and you should not attach a USB cable to it StorView RS232 Host 0 Host 1 Te Management SAS Activity SAS Activity Battery ua LEDs LEDs Module OUT SAS la y j IN Port IN Port Expansion Port Host 0 Host 1 Controller Activity on Drive Bank O Cache Active Dirty LED Controller Fault LED Battery Controller Fail LED Controller OK LED Controller Activity on Drive Bank 1 The recommended configurations are shown in Ethernet connection on page 24 and Enclosure cabling multiple enclosures on page 25 StorView Management software The StorView Storage Management software which is embedded in the controller module is a full featured graphical HTML based software suite designed to configure manage and monitor the controller module storage solution The module is configured with a base IP
49. ny may make changes in its facilities equipment operations or procedures that could affect the operation of this equipment If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service This equipment cannot be used on telephone company provided coin service Connection to party line service is subject to state tariffs Contact the state public utility commission or public service commission for information When programming or making test calls to emergency numbers Remain on the line and briefly explain to the dispatcher the reason for the call Perform such activities in the off peak hours such as early morning or late evenings The United States Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device to send any message via a telephone fax machine unless such message clearly contains in a margin at the top or bottom of each transmitted page or on the first page of the transmission the date and time it is sent an identification of the business other entity or other individual sending the message and the telephone number of the sending machine or such business other entity or individual Refer to your fax communication software documentation for details on how to comply with the fax branding requirement FCC declaration of conformity Responsible party Gateway Companies Inc 610 G
50. on Caution Before turning on the enclosure carry out the grounding checks detailed in Grounding checks on page 28 gt To attach the power cord 1 Attach the power cords to the power supply modules The cable strain relief bale fits over and onto the power cord Lift the bale up first insert the cable and secure the bale onto the power cord Cable Strain Relief Bale Caution The power connections must always be disconnected prior to removal of the power supply module from the enclosure 2 Attach the power cord to the power distribution unit in the rack or other power source RAID Enclosure Power Distribution Units AC UPS B 3 A Power On LED on the Ops panel indicates whether AC power is present Grounding checks Perform these checks to make sure that a safe grounding system is provided e If a rack distribution system is being used Make sure that power is removed from the rack Connect the power cord to the rack distribution system and the enclosure e if ana connection is made with the power cord make sure that it is connected to the enclosure Caution Some electrical circuits could be damaged if external signal cables or power control cables are present during the grounding checks e Check for continuity between the earth pin on the IEC 320 connector on one of the power supply modules and any exposed metal surface of the enclosure CHAPTER 2 Getting Start
51. on enclosure and RAID Controllers are only installed in the RAID enclosure One or two controller modules depending on your configuration are supplied and mounted in the back of the enclosure as part of the Gateway E 842R enclosure core product The plug in controller modules have been designed for integration into the enclosure providing external FC cable interfacing with the host computer system The backplane incorporates a connection to each of the SAS ports within the controller modules The controller module s internal processor monitors error conditions on each disk drive port Processors housed on the controller modules provide enclosure management interfacing to devices on the backplane power supply module controller module and Ops panel to monitor internal functions These processors operate in a dual active configuration to allow failover The module incorporates LED indicators For the location of the LED indicators see Controller module LEDs on page 8 External ports The RAID controller module has the following external ports Two external host SAS ports that allow for fitting of Small Form Factor Pluggable SFP modules with auto bypass at the output Either or both of these SFP ports can be used to provide connection to the host controllers Each host port operates at 3 Gb s giving an effective speed of 6 Gb s These ports are also backwards compatible with 2 Gb s hosts e An SAS expansion port supports as ma
52. one internal domain of 12 drives per controller module Enclosure cabling single enclosure The RAID controller module provides bi directional connection between the host side interface and ne nr drives will not be presented to the Host until they are configured and mapped by the controller 21 CHAPTER 2 Getting Started Each E 842R RAID controller module can be connected to up to two independent Host Bus Adaptors Some typical configurations utilizing one or two RAID controller modules and either one or two HBAs are shown in the following RAID Enclosure Single host single HBA and single controller connection RAID Enclosure Single host dual HBAs and dual controller connections 22 www gateway com RAID Enclosure FASSA AE Balz Dual host single HBA and dual controller connections Ethernet connection IVA Important Only shielded Cat 5 or better cables should be used for connection to the Ethernet port for EMC conformance An RJ 45 10 100BaseT Ethernet port lets you connect the controller to a network to enable out of band management and monitoring using the Embedded StorView GUI software Make sure that the PC is connected either directly or through a switched LAN to the Ethernet 23 CHAPTER 2 Getting Started Enclosure cabling multiple enclosures You can connect additional expansion enclosures to an E 842R RAID enclosure Multiple enclosures are connected together using
53. ontrol circuit failure is indicated Power On amp OK Module Fault Status Green Orange On Off Normal operation On On Drive fault Off On A power control circuit failure Anti tamper locks Anti tamper locks are installed in the drive carrier handles and are accessed through the small cutout in the latch section of the handle These locks are provided to disable the normal pinch latch action of the carrier handle Indicator Aperture Locked Anti Tamper Lock Unlocked www gateway com Dummy carrier modules Dummy carrier modules are provided for fitting in all unused drive bays They are designed as integral drive module front caps and must be installed in all unused drive bays to maintain a balanced airflow Blank modules Caution 4 Operation of the enclosure with any modules missing disrupts the airflow and the anes do not receive sufficient cooling All openings must be filled before operating the enclosure When only one controller module is installed a blank module must be installed in the vacant controller module slot at the rear of the enclosure to maintain airflow and ensure correct operation Important Do not mix Disk I O modules and RAID Controller modules in the same enclosure Disk I O modules are only installed in the expansion enclosure and RAID Controllers are only installed in the RAID enclosure 13 14 CHAPTER 1 Introduction 2 Getting Started Introduct
54. otective operation and safety requirements The Department does not guarantee the equipment will operate to the users satisfaction Before installing this equipment users should make sure that it is permissible to be connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection In some cases the inside wiring associated with a single line individual service may be extended by means of a certified connector assembly The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Warning To avoid electrical shock or equipment malfunction do not attempt to make electrical ground connections by yourself Contact the appropriate inspection authority or an electrician as appropriate Users should make sure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas The Ringer Equivalence Number REN assigned to
55. oved by Gateway could void the FCC compliance and negate your authority to operate the product Telecommunications per FCC part 68 applicable to products fitted with USA modems Your modem complies with Part 68 of the Federal Communications Commission FCC rules On the computer or modem card is a label that contains the FCC registration number and Ringer Equivalence Number REN for this device If requested this information must be provided to the telephone company An FCC compliant telephone line cord with a modular plug is required for use with this device The modem is designed to be connected 2 the telephone network or premises wiring using a compatible modular jack which is Part 68 compliant See installation instructions or details The Ringer Equivalence Number REN is used to determine the number of devices which may be connected to the telephone line Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call In most areas the sum of RENs should not exceed five 5 0 To be certain of the number of devices that may be connected to a line as determined by the total RENs contact the local telephone company If this device causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required The telephone company may request that you disconnect the equipment until the problem is resolved The telephone compa
56. porates two indicators an upper green and lower orange e In normal operation the green LED is ON and flickers as the drive operates The orange LED is OFF In normal operation It is only ON if there is a drive fault e If the green LED is OFF when the orange LED is ON a power control circuit failure is indicated Starting StorView At start up embedded StorView looks at the user preferences settings to determine if an IP address exists If one is defined StorView initializes the network interface using that IP address In the event an IP address is not defined StorView attempts to get a DHCP IP address You need to contact your network administrator for the IP address assigned by the DHCP server To identify the new IP address you can look for esvO or esvl in your DHCP manager software If an IP address cannot be determined StorView uses a default IP address of 10 1 1 5 for controller 0 and 10 11 6 for oe 1 If an error is encountered it assigns the embedded StorView server the IP address 10 11 7 The first time you start StorView you need to configure the network settings On the first startup you are prompted for a user name and password The default user name is admin and the default password is password You should change your password to protect your array See the Gateway E 842R StorView Storage Management Software User Guide for additional information Power down You can turn off the enclosure at any time If cached content
57. r omission in this manual even if advised of the possibility of such damages In the interest of continued product development Gateway reserves the right to make improvements in this manual and the products it describes at any time without notices or obligation Trademark Acknowledgments Trademarks used herein are trademarks or registered trademarks of Gateway Inc in the United States and other countries All other brands and product names are trademarks or registered trademarks of their respective companies C Safety Information APPENDIX C Safety Information Important safety information 40 Warning Always follow these instructions to help guard against personal injury and damage to your Gateway system Your Gateway system is designed and tested to meet the latest standards for safety of information technology equipment However to ensure safe use of this product it is important that the safety instructions marked on the product and in the documentation are followed Setting up your system Read and follow all instructions marked on the product and in the documentation before you operate your system Retain all safety and operating instructions for future use Do not use this product near water or a heat source such as a radiator Set up the system on a stable work surface The product should be operated only from the type of power source indicated on the rating label If your computer has a voltage selector s
58. range Power On amp OK moduk Fault Status Green Orange off off No AC power either power supply module off On No AC power this power supply module only Power supply module fault over temperature over voltage over current Power supply module fan fail On off AC present power supply module on and OK On On Fan fault Cooling Module LED The Cooling module has a Module Fault LED orange defined in the following table Status Module Fault orange Enclosure On Fan OK off Fan fail On 13 CHAPTER 4 Troubleshooting Ops panel LEDs Ops panel LEDs 14 Power On Green On On On On On On IVA Important The Ops panel is supplied as an integral part of the enclosure core product and is not user replaceable The Ops panel displays the overall status of all the modules The Ops panel LEDs are described in the following table Other associated LEDs or alarms System Logical Box Fault Fault Identify Orange Orange Blue On On On Single beep two double beeps Off Off X On x X Power supply module Fault LED or Cooling Module Fault LED On X X RAID Controller Fault LED X On X Drive Fault LED X On X X X On X no bearing on these states Power On System Fault Logical Fault Box Identify State description Power On Self Test Power On all functions good Any power supply module fault or fan fault Over or under temperature A RAID controller fault A d
59. rature 41 F to 104 F 6 C to 40 C when installed in an E 842R storage enclosure with dual power supply modules Power dissipation 18 5 Watts maximum 34 B Legal Information APPENDIX B Legal Information Regulatory compliance statements United States of America 36 Federal Communications Commission FCC Unintentional emitter per FCC Part 15 FCC Part 15 Class A Statement The server is designated as complying with Class A requirements if it bares the following text on the rating label This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference 2 This device must accept any interference received including interference that may cause undesired operation This device has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCCrules These limits are designed to provide reasonable protection against harmful interference in a commercial installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference with radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case you will be required to correct the interference at your own expense ZN Caution Changes or modifications not expressiy appr
60. re e The plug in modules CHAPTER 1 Introduction Overview y Important Mixing of SAS and SATA drives in the same enclosure is only supported in columns for example column 1 is all SAS and column 2 is all SATA Also mixing of drives of different capacities in the same column is not supported The Gateway E 842R SAS Enclosure Platform is a 2U rack space disk drive enclosure housing twelve low profile 1 inch high 3 5 inch form factor hard drives which can be either e 3GB direct dock SAS disk drives e 3GB direct dock SATA disk drives or 3GB dual path SATA disk drives through an active active SATA mux transition card The gt am provides as much as 6 TB of data storage per enclosure when 500 GB drives are installed Expansion enclosure RAID enclosure expansion is achieved by connecting expansion enclosures Multiple enclosures are connected together using SAS patch cables You can connect as many as five enclosures For more information see Enclosure cabling multiple enclosures on page 25 The enclosure The Gateway E 842R design concept is based on an enclosure subsystem together with a set of plug in modules The enclosure platform as equipped includes Chassis and backplane with integrated front panel mounted operator s panel e As many as 12 drive carrier modules containing either 3GB direct dock SAS disk drives e 3 GB direct dock SATA disk drives or 3GB dual path SATA disk
61. rive failure has occurred causing loss of availability or redundancy Array is performing a background function such as parity check initialization or expansion Enclosure identification mode When lit it identifies a specific enclosure www gateway com Controller module LEDs For details on how to remove and replace a controller module see Controller module on page 22 The controller module incorporates the following LED indicators LED functions LED state Definition Battery fault Orange When lit this LED indicates that the backup battery unit is missing has low voltage has experienced a time out on charge indicated a faulty battery or has experienced a fault in the charging circuitry Cache active Orange When lit this LED indicates that the RAID controller cache has data saved in memory but not written to the disk array Controller activity on Orange When lit this LED indicates activity on the Bank 0 disk drives drive bank 0 Controller activity on Orange When lit this LED indicates activity on the Bank 1 disk drives drive bank 1 Controller OK Green When lit this LED indicates that RAID controller activity is normal Controller fault Orange When lit this LED indicates that a RAID controller fault has occurred Ethernet status Green When lit this LED indicates that the Ethernet port has a valid connection Orange When lit this LED indicates that the Ethernet port has activity SAS activity Green When lit
62. s are present look at the Cache Active LED on the controller module they are saved by the internal battery If the enclosure is left in this state for extended periods the batteries discharge and the cached data is lost Therefore we recommend that you shut down the controller prior to powering off the enclosure especially if the unit is to be powered down for an extended period This ensures that the cache is flushed to disc and prevents the battery from being discharged Discharged batteries may also result in reduced performance when the array is again powered up because the write back cache is disabled until the batteries are fully charged To power down the enclosure 1 Shut down the controller through the GUI interface For more information see the Gateway E 842R StorView Storage Management Software User Guide 2 Disconnect AC power at the power source 10 CHAPTER 3 Operation 4 Troubleshooting Overview Status indicator LEDS Audible alarm Drive carrier module faults Troubleshooting Hardware faults Continuous operation during replacement Replacing a module Power supply modules Drive carrier module Telephone support CHAPTER 4 Troubleshooting Overview The Gateway E 842R enclosure includes a processor and associated monitoring and control logic to enable it to diagnose problems within the enclosure s power cooling and drive systems The sensors for power and cooling conditions are housed within th
63. same or equivalent type recommended by the manufacturer Dispose of batteries according to the manufacturer s instructions When the computer is turned off a small amount of electrical current still flows through the computer To avoid electrical shock always unplug all power cables and modem cables from the wall outlets before cleaning the system Q Warnin This unit has two power supplies To remove power from all internal circuitry you must disconnect both power cords Unplug the system from the wall outlet and refer servicing to qualified personnel if The power cord or plug is damaged Liquid has been spilled into the system The system does not operate properly when the operating instructions are followed The system was dropped or the cabinet is damaged The system performance changes Replacement parts and accessories Use only replacement parts and accessories recommended by Gateway Q Warnin To reduce the risk of fire use only No 26 AWG or larger telecommunications line cord V Important Do not use Gateway products in areas classified as hazardous locations Such areas include patient care areas of medical and dental facilities oxygen laden environments or industrial facilities Index A accessories safety precautions 68 alarm mute button 44 anti static wrist or ankle strap 18 anti tamper lock 12 27 54 Audible Alarm 43 44 45 46 audible alarm 5 43 45 46 auto start failure 44
64. t Ops panel Important The power supply module replacement time must be as short as possible because the es E 842R enclosure is designed to operate with two power supply modules installed VA Important _The fans within the cooling module are not user replaceable In the event of a cooling fan failure the complete cooling module must be replaced Depending on how your Gateway E 842R enclosure is set up you can normally replace a failed disk unit without interrupting the use of the system In addition each enclosure contains two power supply modules either of which can maintain power and cooling to the subsystem while the other is replaced Important The Ops panel is an integral part of the enclosure an and can only bereplaced with a replacement enclosure The enclosure should only be replaced by trained personnel Replacing a module Caution When replacing a module never leave an empty space in the rear of the enclosure Obtain a replacement before removing the problem module Caution 2 Observe all conventional ESD precautions when handling modules and components Avoid contact with such things as backplane components and module connectors See Getting Started on page 15 for information on the initial installation of the plug in modules in your Gateway E 842R enclosure Power supply modules Caution The Gateway E 842R enclosure must only be operated with two power supply modu
65. the green LED and orange LED mounted on the front of each drive carrier module to monitor disk drive status The LEDs indicate the following State Green Orange No drive installed Off Off Drive power ON On Off Drive activity On Blink off Off Drive impacted On Blink Drive fault On On Power control circuit failure Off On IVA Important The LED may be off for a length of time during power up Green activity LED Orange fault LED Auto start failure Unless otherwise selected at installation all drives in the enclosure should automatically start after you turn on the enclosure If this does not occur there is a power problem an alarm and power fault indication would normally be active 16 www gateway com Troubleshooting The following sections describe problems with possible solutions which can occur with your Gateway E 842R Storage Area Network System faults Symptom Cause Action 1 The CONTROLLER FAULT The ESI processor has Replace the faulty module as appropriate LED lights orange on the detected an internal fault on one of the following modules Power supply Cooling RAID module 2 The audible alarm sounds Also see Thermal warnings on page 18 Power supply faults Symptoms Causes Actions Ops panel SYSTEM FAULT LED is orange An orange LED on one or more power supply modules Audible alarm sounding Any power fault A fan failure Athermalconditionwh
66. ules aa na 26 Power cord CONNECHON as ernennen 28 Grounding checks sisii aka re ae ei BE 28 Management interfaces A bees iero 29 StorView Storage Management software cece teen ene 29 VDS us ida ia 29 Chapter 3 Operation 2 ie 35 Before you begin er ae aaa ia 36 POWER ON ata e el e een ea i 36 Power supply module LEDS suis tv Gru Mow ae oes et ied ii 36 ODS pahel LEDS nA aaa 36 Controller module LEDS caia O Ba a 36 Cooling module LEDS emanado een 36 Contents Disk I O module LEDS usa 37 Starting the drives Silos pirati 37 Diskdrive LEDS ici skin Catan 37 Starting Stor View rn ioa a a eee AA ene eT NEE AEN AA ee et 37 Power JOWN A TA A AAA apt 37 Chapter 4 Troubleshooting 0 eee ee eee e o 39 OVEIMMIOW separas sida dai lrn tone whee nal teak ane 40 Initial start up problems su aan 40 Status indicator LEDS iraniana ee 41 Power supply module LEDS ici nennen 41 Cooling Module LED soc tacos ts ee ee 41 ODS Panel LEDS ve ae a A ernie iii tout teen eal 42 Controller module LEDS ru 43 Disk VO module LEDS 4 4 2 ur Eu 43 Drive carrier LEDS an en aan ne 43 AUS MAS sa as ses anne 43 Audible alarm mute rr ara ea nein 44 Drive carrier module faults soccer lt a le 44 AUTO SEPIA cei ri 44 MOUS OSTA OCI arar ete ak cate Ta cate tesa aes ety cecil en nee 45 System fa ltS cecco bea falla ine ai 45 Power supply faults ae een ee ai it i 45 A anne 45 ThermalkalariM urteilen 46 Thermal Warning eat e
67. witch make sure that the switch is in the proper position for your area The voltage selector switch is set at the factory to the correct voltage Openings in the computer case are provided for ventilation Do not block or cover these openings Make sure you provide adequate space at least 6 inches 15 cm around the system for ventilation when you set up your work area Never insert objects of any kind into the computer ventilation openings Some products are equipped with a three wire power cord to make sure that the product is properly grounded when in use The plug on this cord will fit only into a grounding type outlet This is a safety feature If you are unable to insert the plug into an outlet contact an electrician to install the appropriate outlet If you use an extension cord with this system make sure that the total ampere rating on the products plugged into the extension cord does not exceed the extension cord ampere rating If your system is fitted with a TV Tuner cable or satellite receiver card make sure that the antenna or cable system is electrically grounded to provide some protection against voltage surges and buildup of static charges Care during use Do not walk on the power cord or allow anything to rest on it Do not spill anything on the system Some products have a replaceable CMOS battery on the system board There is a danger of explosion if the CMOS battery is replaced incorrectly Replace the battery with the

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