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Gateway Profile 6 User's Manual

1. 61 CHAPTER 5 Maintaining Your Computer 2 Right click the drive that you want to check for available file space then click Properties Drive space information appears Orpen thee does te neve tut Gace d ome tre seve toy tater meeting Cn Comet Deleting unnecessary files Delete unnecessary files such as temporary files and files in the Recycle Bin to free hard drive space gt To delete unnecessary files Shortcut Start gt Computer gt right click drive gt Properties gt Disk Cleanup 1 Click Start All Programs Accessories System Tools then click Disk Cleanup The Disk Cleanup dialog box opens Disk Geanup Options Choose which files to clean up gt My files only Files from all users on this computer 62 www gateway com Click one of the options e My files only cleans only the folders for the currently logged in user e Files from all users on this computer cleans all folders The Disk Cleanup dialog box opens Click to select the types of files you want to delete then click OK The types of files you indicated are deleted CEE For more information about keeping the hard drive free of unnecessary files click Start then click Help and Support Type disk cleanup in the Search Help box then press ENTER Checking the hard drive for errors The Error checking program examines the hard drive for physical flaws and file and
2. www gateway com Recovering your system Most computer problems can be solved by following the information in Troubleshooting on page 73 or in the technical support pages at www gateway com Problem solving may also involve re installing some or all of the computer s software also called recovering or restoring your system Gateway provides everything you need to recover your system under most conditions A Caution To prepare your computer for additional system recovery options you should create a set of software and driver recovery discs as soon as possible For instructions see Preparing for software and device driver recovery on page 90 e To recover software and device drivers that were pre installed at the factory see Recovering pre installed software and drivers on page 90 e To return your system to a previous condition when it was working correctly see Using Microsoft System Restore on page 95 e To completely recover your system to its Factory condition see Recovering your system to its Factory condition on page 98 IF you upgrade or exchange your hard drive or if your hard drive is completely erased or corrupted your only option for system recovery may be to reinstall Windows from the Windows DVD then recover your pre installed software and device drivers using recovery discs that you created Your computer must have a recordable disc drive to use these options e To
3. For information on configuring this jack see Configuring the audio jacks on page 30 If the back of your computer has five audio jacks this jack is user configurable for one of the following Stereo in Plug an external audio input source such as a stereo into this jack so you can record sound on your computer Default Stereo out Plug your side left and right speakers into this jack For information on configuring this jack see Configuring the audio jacks on page 30 IF the back of your computer has three audio jacks this jack is the audio input line in jack Plug an external audio input source such as a stereo into this jack so you can record sound on your computer 3 Setting Up and Getting Started Working safely and comfortably Preparing power connections Connecting to a broadband modem or network Connecting a dial up modem Starting your computer Turning off your computer Restarting rebooting your computer Using the keyboard Using the mouse Adjusting the volume Configuring the audio jacks Installing a printer scanner or other device CHAPTER 3 Setting Up and Getting Started Working safely and comfortably Before using your computer follow these general guidelines for setting up a safe and comfortable work area and avoiding discomfort and strain e Keep hands and arms parallel to the floor e Adjust the screen so it is perpendicular to your line of sight and the
4. Q Warning Danger of explosion if battery is incorrectly replaced Replace only with the same or equivalent type recommended by the manufacturer Dispose of used batteries following the manufacturer s instructions If the computer clock does not keep time or the settings in the BIOS Setup utility are not saved when you turn off your computer replace the system battery Use a battery of the same size and voltage as the original battery that was in your computer gt To replace the battery 1 Restart your computer 2 During the restart press and hold the F1 key The main menu of the BIOS Setup utility opens 3 Because changing the BIOS battery will reset the BIOS to factory default settings write down the values you may have changed from the factory settings then exit from the utility A Remove the back panel by following the instructions in Opening the case on page 35 5 Remove the processor fan by following the instructions in Replacing the processor fan on page 37 6 10 11 12 13 14 www gateway com Locate the old battery on the system board and note its orientation You will need to install the new battery the same way Push the battery release tab The battery pops out of the socket Make sure that the positive side of the new battery is Facing up then press the battery into the socket until it snaps into place Replace the processor Fan by following the instructions in Rep
5. Telephone support Before calling Gateway Customer Care 100 If you have a technical problem with your computer follow these recommendations before contacting Gateway Customer Care Make sure that your computer is connected correctly to a grounded AC outlet that is supplying power If you use a surge protector make sure that it is turned on IF a peripheral device such as a keyboard or mouse does not appear to work make sure that all cables are plugged in securely IF you have recently installed hardware or software make sure that you have installed it according to the instructions provided with it IF you did not purchase the hardware or software from Gateway see the manufacturer s documentation and technical support resources IF you have how to questions about using a program see e Online Help e Printed documentation e The Microsoft Windows documentation e The software publisher s Web site See the troubleshooting section of this chapter Q Warnin To avoid bodily injury do not attempt to troubleshoot your computer problem if Power cords or plugs are damaged Liquid has been spilled into your computer Your computer was dropped The case was damaged Instead unplug your computer and contact a qualified computer technician www gateway com Have your customer ID serial number and order number available along with a detailed description of your problem including the exact te
6. we d et gre re YS Need Bett pemen amet n aatas be tet mgrented st the nanses te hogeo pre 3 Click Defragment now This process may take hours to complete depending on the size of the drive being defragmented CEE For more information about defragmenting the hard drive click Start then click Help and Support Type defragmenting in the Search Help box then press ENTER Backing up files Backing up files and removing them from the hard drive Frees space for new files on the hard drive It also protects you from losing important information if the hard drive fails or you accidentally delete files You should back up your files regularly to a writable optical disc if you have a recordable drive Use a backup device such as a recordable disc drive to do a complete hard drive backup IF you do not have a high capacity backup device and you want to purchase one you can visit the Accessories Store at www gateway com 65 CHAPTER 5 Maintaining Your Computer gt To back up files 1 Click Start then click Computer The Computer window opens 2 Right click the drive that you want to back up click Properties then click the Tools tab ine were pm pres Durg ionat Lamma E apot Roane ad etapo ts s tore mn amp dono we _ Click Backup Now then click Run a file backup now 4 Follow the on screen instructions to select a backup storage location and the files and folders to back u
7. and electronic equipment minimize the use of landfills for the disposal of end of life products and generally improve our quality of life by ensuring that potentially hazardous substances are not released into the environment and are disposed of properly Notices 112 Copyright 2007 Gateway Inc All Ri Pts Reserved 7565 Irvine Center Drive Irvine CA 92618 USA All Rights Reserved This publication is protected by copyright and all rights are reserved No part of it may be reproduced or transmitted by any means or in any form without prior consent in writing from ateway The information in this manual has been cateii checked and is believed to be accurate However changes are made periodically These changes are incorporated in newer publication editions Gateway may improve and or change products described in this publication at any time Due to continuing system improvements Gateway is not responsible for inaccurate information which may appear in this manual For the latest product updates consult the Gateway Web site at www gateway com In no event will Gateway be liable for direct indirect special exemplary incidental or consequential damages resulting from any defect or omission in this manual even if advised of the possibility of such damages In the interest of continued product development Gateway reserves the right to make provements in this manual and the products it describes at any time without notices
8. e Clean the mouse by wiping the bottom with a clean damp cloth Make sure that the optical sensor is clean and free of debris Networks You cannot connect to your company network Every network is unique Contact your company computer department or network administrator for help For more information about setting up a network in your home see the Networking Your Computer chapter in the online User Guide YJ Help For more information about network troubleshooting click Start then click Help and Support Type network troubleshooting in the Search Help box then press ENTER Passwords Power 86 Your computer does not accept your password e Make sure that CAPs LOCK is turned off then retype the password Your computer will not turn on e Make sure that the power cord is connected to an AC power source and to your computer and that your computer is turned on e IF your computer is plugged into a surge protector make sure that the surge protector is connected securely to an electrical outlet turned on and working correctly To test the outlet plug a working device such as a lamp into the outlet and turn it on e Make sure that the power cord is free from cuts or damage Replace any damaged cables www gateway com Printer The printer will not turn on e Make sure that the printer is online Many printers have an online offline button that you may need to press e Make sure that the pow
9. the Ethernet network jack See your setup poster to make sure that the connections have been made correctly OR If you are using a cable or DSL modem make sure that the modem cable is plugged into the Ethernet network jack and not the modem jack See your setup poster to make sure that the connections have been made correctly Make sure that your account with your Internet service provider ISP is set up correctly Contact your ISP technical support for help Make sure that you do not have a problem with your modem For more information Modem dial up on page 81 CEE For more information about troubleshooting Internet connections click Start then click Help and Support Type troubleshooting connections in the Search Help box then press ENTER You see an Unable to locate host message and are unable to browse the Internet This problem can occur when you have typed a URL Web address incorrectly you have lost your Internet connection or your ISP is having technical difficulties Double check the URL or try a different URL IF the error message still appears disconnect from the ISP connection and close your browser then reconnect and open the browser If you still get the error your ISP may be having technical difficulties 79 CHAPTER 6 Troubleshooting Connecting to a Web site takes too long Many factors can affect Internet performance e The condition of the telephone lines in your residen
10. Occasionally discs are flawed or become scratched and cannot be read by the CD or DVD drive e IF you are trying to play a DVD make sure that you have a DVD drive To identify your drive type see the Using Drives and Media Files chapter in the online User Guide e Your computer may be experiencing some temporary memory problems Shut down and restart your computer e Some music CDs have copy protection software You may not be able to play these CDs on your computer 73 74 CHAPTER 6 Troubleshooting Clean the disc For more information see Cleaning optical discs on page 59 Restart your computer then enter the BIOS Setup utility by pressing and holding F2 while your computer restarts Make sure that the IDE controllers are enabled Make sure that the drive is configured correctly by following the instructions in the drive documentation Reinstall the device driver An audio CD does not produce sound Make sure that the disc label is facing up then try again Some music CDs have copy protection software You may not be able to play these CDs on your computer Make sure that the volume controls are turned up For more information see Adjusting the volume on page 28 Make sure that the mute controls are turned off For more information see Adjusting the volume on page 28 Make sure that the speaker cables are connected correctly and securely Shut down and restart your computer Clean th
11. PS 2 keyboard 12 PS 2 mouse 12 rear speakers 14 scanner 10 12 serial 12 side speaker 14 subwoofer 13 universal 30 88 USB 10 12 video camera 12 13 Zip drive 10 12 Customer Service Accounting 102 Sales 102 Warranty 102 default printer 87 defragmenting hard drive 64 deleting files and folders 62 digital camera locating USB port 116 10 12 serial port 12 digital video camera locating IEEE 1394 port 12 13 DIMM See memory directional keys 24 25 Disk Cleanup 62 Disk Defragmenter 64 diskette troubleshooting 75 diskette drive troubleshooting 75 display troubleshooting 76 documentation Using Your Computer 2 double clicking 27 dragging 27 drives backing up files 65 CD 7 checking for errors 63 checking for free space 61 defragmenting 64 DVD 7 recordable CD 7 recordable DVD 7 troubleshooting 73 75 76 78 DSL modem 19 connecting 13 DVD cleaning 59 troubleshooting 73 76 DVD drive adding 42 locating drive 7 replacing 42 troubleshooting 73 76 E editing buttons 23 25 electrostatic discharge ESD 34 www gateway com ergonomics 16 Error checking 63 Ethernet jack 13 Ethernet network connecting 19 jack 19 expansion card adding 47 replacing 47 external audio jack F faxes troubleshooting 83 files backing up 65 deleting 62 opening 27 searching for 68 transferring 68 troubleshooting 77 types 68 finding files and folders 68 13 14 Firewire port 12 13 31 folde
12. Slide the system board to the right until it slides free from the case then remove it completely from the case 8 Slide the new system board into place then replace the seven screws you removed previously 9 Replace the heat sink and tighten the four captive screws 10 Replace the processor fan by following the instructions in Replacing the processor fan on page 37 11 Replace the riser card assembly by following the instructions in Adding or replacing an expansion card on page 47 12 Replace the back panel by following the instructions in Replacing the back panel on page 36 a 53 54 CHAPTER 4 Upgrading Your Computer 5 Maintaining Your Computer Setting up a maintenance schedule Caring for your computer Cleaning your computer Updating Windows Using BigFix Managing hard drive space Scheduling maintenance tasks Moving from your old computer CHAPTER 5 Maintaining Your Computer Setting up a maintenance schedule Use the following table to set up a regular maintenance schedule Maintenance task Weekly Monthly When needed Check for viruses X X Run Windows Update X Manage hard drive space Clean up hard drives Scan hard drive for errors Defragment hard drive xI x lt K x X X X X X X Back up files X X X Clean computer case and peripheral devices Caring for your computer To extend the life of your computer e Be careful not to bump or drop your computer and
13. Sounds 2 4 di N Tip my Adjust the Windows Sounds slider to change system sounds volume independently of general volume such as the volume used for music and game sounds Click X in the top right corner of the window to close it 29 CHAPTER 3 Setting Up and Getting Started Help CEE For more information about adjusting the volume click Start then click Help and Support Type adjusting volumein the Search Help box then press ENTER Configuring the audio jacks IF the side of your computer has five audio jacks they are universal jacks This means that they can be used for more than one purpose For example the blue jack on the computer can be a stereo in jack or a stereo out jack To use the audio jacks for something other than the default audio device you need to configure the audio jacks 30 gt To configure the audio jacks FN Shortcut Start gt Control Panel gt Hardware and Sound gt Sound gt click the device gt Configure 1 2 Connect your audio device s to the computer audio jack s Click Start then click Control Panel The Control Panel window opens Click Hardware and Sound Sound the Playback tab then click Configure OR IF your computer has the Realtek Sound Effect Manager installed double click the Sound Effect Manager icon W on the taskbar The Realtek dialog box opens Follow the on screen instructions to configure the audio jacks for your sp
14. Start then click Search The Search Results window opens OR In Windows 98 Windows Me or Windows 2000 click Start Find or Search then click For Files or Folders The Search Results window opens 2 Type the filename you want to search for then press ENTER The search results are displayed 3 To learn about more search options click Help a 69 70 CHAPTER 5 Maintaining Your Computer 6 Troubleshooting e Safety guidelines e First steps e Troubleshooting e Recovering your system e Telephone support CHAPTER 6 Troubleshooting Safety guidelines While troubleshooting your computer follow these safety guidelines Q Warning Never remove your computer case cover while your computer is turned on and while the modem cable network cable and power cord are connected Warning Make sure that you are correctly grounded before accessing internal components For more information about preventing damage from static electricity see Preventing static electricity discharge on page 34 Q Warning To avoid bodily injury do not attempt to troubleshoot your computer problem if Power cords or plugs are damaged Liquid has been spilled into your computer Your computer was dropped The case was damaged Instead unplug your computer and contact a qualified computer technician First steps 72 IF you have problems with your computer try these things first e Make su
15. are free from corrosion and all screws in the wall or telephone wall jack are secure You can also call your telephone service and have the telephone line checked for noise or low line levels Try another telephone line either a different telephone number in your house or a telephone line at a different location IF you can connect on this line call your telephone service Try connecting with the modem at a lower connection speed If reducing the connect speed lets you connect call your telephone service The telephone line may be too noisy www gateway com You cannot connect to the Internet e The ISP may be having technical difficulties Contact your ISP for technical support e See if the modem works with a different communications program The problem may be with just one program e Review the troubleshooting information under Internet on page 79 Your 56K modem does not connect at 56K Current FCC regulations restrict actual data transfer rates over public telephone lines to 53K Other Factors such as line noise telephone service provider equipment or ISP limitations may lower the speed even further IF your computer has a v 90 modem the speed at which you can upload send data is limited to 33 6K IF your computer has a v 92 modem the speed at which you can upload data is limited to 48K Your ISP may not support 48K uploads Your fax communications program only sends and receives faxes at 14 400 bps wh
16. e Make sure that you have installed the required software For more information see the documentation that came with your Ethernet card e Reseat the card For more information about opening your computer case see your hardware reference For more information about your Ethernet card see the documentation that came with your Ethernet card Your Ethernet network is running slower than you expect e IF your Ethernet network is running slower than you expect check the speed of each Ethernet component For best results all Ethernet components should be standard Ethernet 10 Mbps Fast Ethernet 100 Mbps or 10 100 Mbps or Gigabit Ethernet 1000 Mbps or 10 100 1000 Mbps A mixture of Ethernet Fast Ethernet and Gigabit Ethernet components will result in your network running at the slowest component speed File management YJ Help For more information about restoring deleted files click Start then click Help and Support Type System Restore in the Search Help box then press ENTER A File was accidentally deleted IF a File was deleted while holding down the SHIFT key the file cannot be restored gt To restore deleted files 1 Double click the Recycle Bin icon 2 Right click the file you want to restore then click Restore The file is restored to the place where it was originally deleted from IF the Recycle Bin was emptied before you try to restore a file the file cannot be restored a 77 CHAPTER 6 Trou
17. hard drive all the way into the hard drive bay by pushing on the hard drive itself not the lever Make sure that you slide the drive in until it is flush with the edge of the hard drive bay Reconnect the cables to the drive Replace the back panel by following the instructions in Replacing the back panel on page 36 Reconnect all external cables and the power cord Turn on your computer If you are using the new hard drive as your primary drive install Windows using the operating system DVD that came with your computer For more information on restoring your system see Recovering your system on page 89 E www gateway com Adding or replacing an expansion card You can install a half height PCI card a full height PCI card or a video card in your computer Installing a half height expansion card gt To install a half heght expansion card 1 Remove the back panel by following the instructions in Opening the case on page 35 2 Remove the PCI riser card assembly by pulling on its green handle A Caution Do not touch the contacts on the bottom part of the expansion card Touching the contacts can cause electrostatic damage to the card 3 Slide a half height PCI card into the half height PCI slot You can slightly seesaw the card end to end to help insert the card but do not bend the card sideways PTT reer eret rivet i Half height PCI slot 47 CHAPTER 4 Upgradin
18. information about how to adjust the double click speed pointer speed right hand or left hand configuration and other mouse settings see the Customizing Windows chapter in the online User Guide For instructions on how to clean the mouse see Cleaning the mouse on page 59 27 CHAPTER 3 Setting Up and Getting Started Adjusting the volume 28 You can adjust volume using the volume control buttons on the right side of your computer or the Windows volume controls You can also adjust the volume of specific sound devices in your computer gt To adjust the overall volume using hardware controls e Press the or buttons on the right side of your computer Volume up Volume down OR IF you are using external speakers turn the knob on the Front of the speakers OR Use the mute and volume control buttons on the keyboard For more information see Using the keyboard on page 23 a www gateway com gt To adjust the volume from Windows 1 Click Volume on the taskbar The volume control slider opens 2 Click and drag the slider up to increase volume and 3 A 5 down to decrease volume To mute the volume click R Mute To restore volume click it again To adjust device volume levels click Mixer The Volume Mixer dialog box opens where you can click and drag sliders for individual devices amp Volume Mixer ve Device Device Apphcabons Speakers Windows
19. or obligation www gateway com Trademark acknowledgments Gateway and the Black and White Spot Design are trademarks or registered trademarks of Gateway Inc in the U S and other countries Intel Intel Inside logo and Pentium are registered trademarks and MMX is a trademark of Intel Corporation Microsoft MS MS DOS and Windows are trademarks or registered trademarks of Microsoft Corporation All other product names mentioned herein are used for identification purposes only and may be the trademarks or registered trademarks of their respective companies Macrovision statement If your computer has a DVD compatible drive and an analog TV Out port the following paragraph applies This product incorporates copyright protection technology that is protected by method claims of certain U S patents and other intellectual property rights owned by Macrovision Corporation and other rights owners Use of this copyright protection technology must be authorized by Macrovision Corporation and is intended for home and other limited viewing uses only unless ees authorized by Macrovision Corporation Reverse engineering or disassembly is prohibited 113 Appendix A Legal Notices 114 Index A AC power connector 8 accessories safety precautions 107 activity indicators See indicators application buttons 25 application key 24 25 arrow keys 24 25 audio audio in jack 14 center speaker jack 13 configuring jacks 30 front speaker jack
20. schedule 56 using Scheduled Task Wizard 66 memory adding 38 installing 38 replacing 38 memory card reader replacing 44 microphone jack 118 10 12 Microsoft Certificate of Authenticity 3 modem cable 19 connecting 19 DSL 19 jack 13 19 troubleshooting 81 monitor troubleshooting 84 mouse buttons 26 cleaning 59 clicking 27 double clicking 27 moving pointer 26 27 moving screen objects 27 opening files Folders and programs 27 pointer 26 PS 2 port 12 right clicking 27 scroll wheel 27 selecting screen objects 27 troubleshooting 85 USB port 10 12 moving files From old computer 67 68 pointer 27 screen objects 27 settings from old computer 67 multimedia adjusting volume 28 muting sound 28 navigation keys 23 25 network jack 19 troubleshooting 76 86 network jack 13 non technical support Accounting 102 Sales 102 www gateway com Warranty 102 numeric keypad 24 25 indicator 24 25 0 opening computer case 35 files 27 folders 27 programs 27 shortcut menu 27 P Pad Lock indicator 24 25 parallel port 12 password 86 peripheral devices 31 Plug and Play devices IEEE 1394 support for 31 USB support for 31 pointer 26 moving 27 ports See connections power button 7 connector 8 Hibernate mode 7 indicator 7 source problems 18 Standby Resume 7 troubleshooting 86 turning off computer 21 turning on computer 20 power button 7 printer default 87 installing 31 parallel port 12 troubles
21. top of the screen is no higher than eye leve e Place your feet flat on the floor or on a footrest e Keep ventilation openings clear of obstructions Top of screen is not higher than eye level Screen is perpendicular to your line of sight Hands and arms are parallel to the floor Feet are flat on the floor 16 www gateway com Reducing eye strain Sunlight or bright indoor lighting should not reflect on the monitor screen or shine directly into your eyes Position the computer desk and screen so you can avoid glare on your screen and light shining directly into your eyes Reduce glare by installing shades or curtains on windows and by installing a glare screen filter Use soft indirect lighting in your work area Do not use your computer in a dark room Set paper holders at the same height and distance as the monitor Avoid focusing your eyes on your computer screen for long periods of time Every 10 or 15 minutes look around the room and try to focus on distant objects Setting up your computer desk and chair When you are setting up your computer desk and chair make sure that the desk is the appropriate height and the chair helps you maintain good posture Select a flat surface for your computer desk Adjust the height of the computer desk so your hands and arms are positioned parallel to the floor when you use the keyboard and touchpad If the desk is not adjustable or is too tall consider using an adj
22. want click Next then click Finish A confirmation message box appears System Restore Once carted System Rettore may not be interrupted and cannot be AD undone undi sfter t hes completed Are you sure you went to continue 4A Click Yes Your system is restored using the restore point you specified E Manually creating a restore point gt To manually create a restore point 1 Click Start Control Panel System and Maintenance then click Backup and Restore Center The Backup and Restore Center opens 2 On the left side of the window click Create a restore point or change settings then click Next The System Properties dialog box opens to the System Protection tab or Popes m aoim aa epean hieni om ow te g uann 4 m on See teen as isiat ia ta EPEAT ice Ok C3 a sisin Heder diy Gees 97 CHAPTER 6 Troubleshooting 3 Click Create The Create a restore point dialog box opens ap VIE Te e w me piet a tee A Type a description for the restore point such as the date and time then click Create The restore point is created 5 Click OK Recovering your system to its factory condition IF your computer s problems are not solved by any of the other recovery options you may need to recover its hard drive to its factory condition This process is called a factory recovery A Caution A complete factory recovery deletes everything on your hard drive then reinstalls Wind
23. www gateway com Lightning protection For adeg prot ctiori of any Gateway product aun a lightning storm or when it is left unattended or unused for long periods of time unplug the product from the wall outlet and disconnect the antenna or cable system Power lines Warning When installing or realigning an outside antenna system extreme care should be taken to keep from touching such power lines or circuits Contact with them could be fatal Do not locate the antenna near overhead light or power circuits or where it could fall into such power lines or circuits Antenna and satellite grounding Reference Grounding component 1 Electric service equipment 2 Power service grounding electrode system NEC Art 250 Part H 3 Ground clamps 4 Grounding conductors NEC Section 810 21 5 Antenna discharge unit NEC Section 810 20 6 Ground clamp 7 Antenna lead in wire 111 Appendix A Legal Notices Environmental information The product you have purchased contains extracted natural resources that have been used in the manufacturing process This product may contain substances known to be hazardous to the environment or to human health To prevent releases of harmful substances into the environment and to maximize the use of our natural resources Gateway provides the following information on how you can responsibly recycle or reuse most of the materials in your end of life product Waste Electrical and Electron
24. 13 headphone jack 13 line in jack 14 line out jack 13 microphone jack muting 28 rear speaker jack 14 side speaker jack 14 subwoofer jack 13 audio CD cleaning 59 audio in jack 14 audio playback buttons 23 25 backing up files 65 battery replacing 50 broadband connection connecting 13 buttons See keys and buttons C cable modem 19 connecting 13 Caps Lock indicator 10 12 24 25 cards adding expansion 47 replacing expansion 47 troubleshooting add in card 73 troubleshooting memory card 81 case opening 35 CD cleaning 59 troubleshooting 73 CD drive adding 42 locating drive 7 replacing 42 troubleshooting 73 Certificate of Authenticity 3 cleaning audio CD 59 case 58 CD 59 computer screen 58 DVD 59 keyboard 58 LCD panel 58 mouse 59 notebook exterior 57 screen 58 clicking 27 closing unresponsive program 22 configuring audio jacks 30 speakers 30 connecting modem 19 PS 2 keyboard 12 PS 2 mouse 12 to Ethernet network to Internet 13 to network 13 19 13 19 115 Index connections audio in 14 center speaker 13 digital camera 10 12 31 digital video camera 12 13 31 Ethernet 13 19 external audio 13 14 external speakers 13 Firewire 12 13 31 front speaker 13 headphone 13 i Link 12 13 IEEE 1394 12 13 keyboard 10 12 line in 13 14 line out 13 microphone 10 12 modem 13 19 mouse 10 12 network 13 19 parallel 12 power 8 power cord 8 printer 10 12
25. 5 232 2191 800 846 2000 US 888 387 7752 Canada www gateway com Self help IF you have how to questions about using your Gateway supplied hardware or software see the following resources e The printed or online documentation that came with your hardware or software In many cases additional product information and online documentation for Gateway supplied hardware can be found in our Web site s Documentation Library e This Reference Guide and the online User Guide e The software publisher s Web site YJ Help For more how to information about Windows click Start then click Help and Support Type practice in the Search Help box then press ENTER Tutoring Training Resource Gateway Learning Libraries Online Training from Learn With Gateway Answers by Gateway is a telephone service that provides answers to all of your How do l questions on Gateway computers For more information go to www gateway com answers Gateway provides the following computer based training Service description For more information A variety of courses and www gateway com training tutorials are available on CD Select from several easy to use learning libraries More than 450 online courses www learnwithgateway com are available from Learn With Gateway All you have to do is go online and log in You select the subject matter and the learning format self paced tutorials or virtual classroo
26. 68 100 103 120 settings from old computer 67 troubleshooting add in cards 73 automated system cards 73 CD drive 73 diskette drive 75 display 76 DVD drive 73 76 DVD CD drive 73 76 Ethernet network 76 faxes 83 files 77 general guidelines 72 hard drive 78 Internet connection 79 83 keyboard 80 LCD panel 76 84 memory card reader 81 modem 81 monitor 84 mouse 85 network 86 passwords 86 power 86 printer 87 safety guidelines 72 screen 76 84 screen area 84 screen resolution 84 technical support 100 telephone support 100 Web site connection speed 80 turning off computer turning on computer tutoring fee based 102 7 21 22 7 20 103 U uninterruptible power supply UPS 18 updating Windows 59 UPS 18 www gateway com USB port 10 12 31 vV volume adjusting 28 adjusting modem 84 controls 28 muting 28 troubleshooting 88 W Windows key 24 25 Windows Product Key Code 3 Windows Update 59 wired Ethernet troubleshooting 76 working safely 16 Z Zip drive 65 121 122 MAN PFL6 HW REF V RO 1 07 8512041
27. Gateway Profile 6 REFERENCEGUIDE p fy Gateway Contents Chapter 1 About This Reference 1 About this quide 22 0 icssees Sage sads Hata es cous 2 Accessing the online User Guide 0 eee 2 Gateway contact information 00 cece eae 3 Microsoft Certificate of Authenticity 3 Chapter 2 Checking Out Your Computer 5 Bron eot e ete uate tied eee tuk eeuewen eerie 6 Back 20s cigs cise eee eae whe Wee Ree eee Sawa 8 RINE SIG ene a aaa a e e a ee t 9 Side port pa el doie Boe E a a as As 11 Chapter 3 Setting Up and Getting Started 15 Working safely and comfortably 008 16 Reducing eye strain 2 eee eee eee eee 17 Setting up your computer desk and chair 17 Sitting at your computer 0 cece eee eee 18 Avoiding discomfort and injury from repetitive strain 18 Preparing power connections e ee eee eee 18 Protecting from power source problems 18 Connecting to a broadband modem or network 19 Connecting a dial up modem 0 cence ees 19 Starting your computer 0 cece eee eee eens 20 Waking up your computer 00 eee eee 20 Turning off your computer 0 cece eee eee ees 21 Restarting rebooting your computer 22 Using the keyboard vlecv fucks celevetect yeas eek s 23 Premium multimedia keyboard features 23 Elit
28. agnostics a Help CEE For more information about modem troubleshooting click Start then click Help and Support Type modem troubleshooting in the Search Help box then press ENTER The modem is noisy when it dials and connects When your modem tries to connect to another modem it begins handshaking Handshaking is a digital getting acquainted conversation between the two modems that establishes connection speeds and communication protocols You may hear unusual handshaking sounds when the modems first connect IF the handshaking sounds are too loud you can turn down the modem volume gt To turn down the modem volume 1 Click Start then click Control Panel The Control Panel window opens 2 Click Hardware and Sound then click Phone and Modem Options The Phone and Modem Options dialog box opens 3 Click the Modems tab click the modem you want to adjust then click Properties 4A Click the Modem tab then adjust the Speaker volume control 5 Click OK twice to close the Phone and Modem Options dialog box E Monitor The screen resolution is not correct e Change the screen resolution from the Display Settings dialog box For more information see the Customizing Windows chapter in the online User Guide 84 Mouse www gateway com The computer is running but there is no picture Adjust the brightness and contrast controls to the center position The color is not uniform Make sur
29. alled software and device drivers in case you will need to use them later for a complete system recovery Your computer must have a recordable disc drive to perform this procedure www gateway com gt To create discs for recovering pre installed software and drivers 1 Click Start All Programs Gateway Recovery Center then click Gateway Recovery Center The Gateway Recovery Center opens Ce Welcome to Gateway Recovery Center z henaniunm mM wet ee ee 7 asa tae Mg oe N aN 2 Click Applications and drivers external media then click Next The What would you like to do dialog box opens WN Click Create system recovery discs then click Next 4 Insert a blank recordable disc into a recordable disc drive then click Next IF an AutoPlay dialog box opens click the x in the upper right corner to close it A dialog box opens that tells you the number of blank discs you will need to create a full set of recovery discs T ae tee te You inserted the follomng type of media CDR One ee ee eye aaa leet u net meter bene mete 91 CHAPTER 6 Troubleshooting 5 IF you have enough blank discs of the specified type click have enough discs then click Next IF you do not have enough discs choose a different disc type or click Cancel The disc recording begins Label the discs as they are completed Va Important Use a permanent marker to label each disc Software and D
30. and packing foam e Remove components from their antistatic bags only when you are ready to use them Do not lay components on the outside of antistatic bags because only the inside of the bags provide electrostatic protection e Always hold expansion cards by their edges or their metal mounting brackets Avoid touching the edge connectors and components on the cards Never slide expansion cards or components over any surface www gateway com Opening the case Your computer case provides easy access to internal components Removing the back panel Warning To avoid exposure to dangerous electrical voltages and moving parts turn off your computer then unplug the power cord and modem cable before opening the case gt To remove the back panel 1 Follow the instructions in Preventing static electricity discharge on page 34 2 Shut down your computer then disconnect the power cord and modem network and all peripheral device cables 3 Place your computer face down on a clean soft dry surface Although the photographs show the computer upright you should place your computer face down during servicing to avoid tipping it over 35 CHAPTER 4 Upgrading Your Computer 4A Pull both back panel release latches one on each side of the case toward the back of the case then lift the back panel away from the case Replacing the back panel gt To replace the back panel 1 Slide the tabs on the top
31. and the modem connection Protect your computer by using a surge protector IF you have a telephone modem use a surge protector that has a modem jack IF you have a cable modem use a surge protector that has an antenna cable TV jack During an electrical storm unplug both the surge protector and the modem During a power surge the voltage level of electricity coming into your computer can increase to far above normal levels and cause data loss or system damage Protect your computer and peripheral devices by connecting them to a surge protector which absorbs voltage surges and prevents them from reaching your computer An uninterruptible power supply UPS supplies battery power to your computer during a power failure Although you cannot run your computer for an extended period of time with a UPS a UPS lets you run your computer long enough to save your work and shut down your computer normally 18 www gateway com Connecting to a broadband modem or network Va Important Your computer may be equipped with a built in Ethernet network jack For information about setting up a wired or wireless Ethernet network see the online User Guide You can connect your computer to a cable or DSL modem or to a wired Ethernet network gt To connect to a broadband modem or to an Ethernet network 1 Insert one end of the network cable into the network jack 4 on the right side of your computer To see its location see Side p
32. ation for details on how to comply with the fax branding requirement Industry Canada IC Unintentional emitter per ICES 003 This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the radio interference regulations of Industry Canada Le pr sent appareil num rique n met pas de bruits rales ues d passant les limites applicables aux appareils num riques de Classe B prescrites dans le r glement sur le brouillage radio lectrique dict par Industrie Canada Telecommunications per Industry Canada CS 03 for products fitted with an IC compliant modem The Industry Canada label identifies certified equipment This certification means that the equipment meets certain telecommunications network protective operation and safety requirements The Department does not guarantee the equipment will operate to the users satisfaction 109 Appendix A Legal Notices Before installing this equipment users should make sure that it is permissible to be connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection In some cases the inside wiring associated with a single line individual service may be extended by means of a certified connector assembly The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to cer
33. bleshooting Hard drive You see an Insufficient disk space error message e Delete unnecessary files from the hard drive using Disk Cleanup For instructions on deleting unnecessary files see Deleting unnecessary files on page 62 Help CEE For more information about file management click Start then click Help and Support Type file management in the Search Help box then press ENTER e Empty the Recycle Bin by right clicking the Recycle Bin icon then clicking Empty Recycle Bin A Caution All deleted files will be lost when you empty the Recycle Bin e Save your files to another drive IF the hard drive is full copy any files not regularly used to backup media then delete them From the hard drive You see a Data error message e This may be the result of a defective area on the hard drive To fix hard drive problems run the Error checking program For instructions on fixing hard drive problems see Checking the hard drive for errors on page 63 The hard drive cannot be accessed or you see a General failure reading drive C error message e IF your computer has been subjected to static electricity or physical shock you may need to reinstall the operating system 78 Internet www gateway com See also Modem dial up on page 81 You cannot connect to the Internet IF you are using a dial up modem make sure that the modem cable is plugged into the modem jack and not
34. ce or at your local telephone service e The condition of the Internet computers to which you connect and the number of users accessing those computers e The complexity of graphics and multimedia on Web pages e Having multiple Web browsers open performing multiple downloads and having multiple programs open on your computer People are sending you e mail messages but you have not received any mail e Click the receive button in your e mail program e Make sure that your account with your Internet service provider ISP is set up correctly Contact your ISP for technical support Keyboard The keyboard does not work e Make sure that the keyboard cable is plugged in correctly For more information see the poster that came with your computer e Remove all extension cables and switch boxes e Clean the keyboard by using an aerosol can of air with a narrow straw like extension to remove dust and lint trapped under the keys e Try a keyboard that you know works to make sure that the keyboard port works e Reinstall the keyboard device driver A keyboard character keeps repeating or you see a keyboard stuck or key failure error message e Make sure that nothing is resting on the keyboard e Make sure that a key is not stuck Press each key to loosen a key that might be stuck then restart your computer 80 www gateway com Liquid spilled in the keyboard IF you spilled liquid in the keyboard turn o
35. danger of explosion if the CMOS battery is replaced incorrectly Replace the battery with the same or equivalent type recommended by the manufacturer Dispose of batteries according to the manufacturer s instructions When the computer is turned off a small amount of electrical current still flows through the computer To avoid electrical shock always unplug all power cables and modem cables from the wall outlets before cleaning the system Unplug the system from the wall outlet and refer servicing to qualified personnel if The power cord or plug is damaged Liquid has been spilled into the system The system does not operate properly when the operating instructions are followed The system was dropped or the cabinet is damaged The system performance changes Replacement parts and accessories Use only replacement parts and accessories recommended by Gateway 107 Appendix A Legal Notices Regulatory compliance statements United States of America 108 Federal Communications Commission FCC Unintentional emitter per FCC Part 15 This device has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause har
36. do not put any objects on top of it The case although strong is not made to support extra weight e When transporting your computer we recommend that you put it in the original packaging materials e Keep your computer away from magnetic fields Magnetic fields can erase data on hard drives e Never turn off your computer when the drive indicator is on because data on the hard drive could be lost or corrupted 56 www gateway com Avoid subjecting your computer to extreme temperature changes The case can become brittle and easy to break in cold temperatures and can melt or warp in high temperatures Damage due to either extreme is not covered by your warranty As a general rule your computer is safest at temperatures that are comfortable for you Keep all liquids away from your computer When spilled onto computer components almost any liquid can result in expensive repairs that are not covered under a standard warranty Avoid dusty or dirty work environments Dust and dirt can clog the internal mechanisms and can lead to permanent damage to the computer Do not block the ventilation Fan slots IF these slots are blocked your computer may overheat resulting in unexpected shutdown or permanent damage to the computer When storing your computer for an extended period of time unplug AC power Cleaning your computer Keeping your computer clean and the vents free from dust helps keep your computer performing at its bes
37. e computer then slide the drive release lever forward away From you to lock the drive into place 7 Lay the computer face down then reconnect the cables to the drive 8 Replace the power supply by following the instructions in Replacing the power supply on page 40 9 Replace the back panel by following the instructions in Replacing the back panel on page 36 a Replacing an optical disc drive gt To add replace an optical drive 1 Remove the back panel by following the instructions in Opening the case on page 35 42 www gateway com 2 Pull the optical drive release latch out toward you A Return your computer to its upright position then slide the optical drive out the front of the computer 5 Slide the new drive into the computer from the front until the Front of the drive is flush with the Front of the computer then slide the drive release lever forward away from you to lock the drive into place 6 Lay the computer face down then reconnect the cables to the drive 7 Replace the back panel by following the instructions in Replacing the back panel on page 36 a 43 CHAPTER 4 Upgrading Your Computer Replacing the memory card reader gt To replace the memory card reader 44 1 2 WN Remove the back panel by following the instructions in Opening the case on page 35 Remove the power supply by following the instructions in Replacing the power supply
38. e Documents folder opens and displays many of your saved personal data files Go to Step 4 OR In Windows XP click Start then click My Documents The My Documents window opens and displays many of your saved personal data files Go to Step 4 OR In Windows 98 Windows Me or Windows 2000 double click the My Computer icon on the desktop Go to the next step 2 Double click the C drive icon 68 www gateway com 3 Double click the My Documents folder The My Documents window opens and displays many of your saved personal data files A Copy your personal data files to removable media or to another computer on your network a Finding other files Use Windows Find or Search to locate other personal data files For more information see the online User Guide You can often identify different data file types by looking at the file s extension the part of the File name following the last period For example a document file might have a DOC extension and a spreadsheet file might have an XLS extension File type File usually ends in Documents DOC TXT RTF HTM HTML DOT Spreadsheets XLS XLT TXT Pictures JPG BMP GIF PDF PCT TIF PNG EPS Movies MPEG MPG AVI GIF MOV Sound and music WAV CDA MP3 MID MIDI WMA gt To find files using Find or Search 1 In Windows Vista click Start then click Search The Search Results window opens OR In Windows XP click
39. e disc For more information see Cleaning optical discs on page 59 Reinstall the audio device drivers A DVD movie will not play Make sure that you have a DVD drive To identify your drive type see the Using Drives and Media Files chapter in the online User Guide Make sure that the disc label is Facing up then try again Try a different disc Occasionally discs are flawed or become scratched and cannot be read by the DVD drive Shut down and restart your computer Clean the disc For more information see Cleaning optical discs on page 59 Reinstall the device driver Make sure that the DVD program has been installed on your computer www gateway com e DVDs and DVD drives contain regional codes that help control DVD title exports and help reduce illegal disc distribution To be able to play a DVD the disc s regional code and your DVD drive s regional code must match The regional code on your DVD drive is determined by your computer s delivery address The regional code for the United States and Canada is 1 The regional code for Mexico is 4 Your DVD drive s regional code must match the regional code for the disc The regional code for the disc is on the disc disc documentation or disc packaging IF the DVD movie does not play the disc s regional code and your DVD drive s regional code may not match Diskette drive The diskette drive is not recognized e Shut down and restart your c
40. e eens 57 Cleaning the exterior lt 2 4 seekiaweavie Seiad eda es 58 Cleaning the keyboard 0c cece eee eens 58 Cleaning the monitor eee ee eee 58 Cleaning the mouse 2 e ee eee eee eee 59 Cleaning optical discs so s 4 vc g iss ate does ananena 59 Updating Windows 2 eee eee eee eee ee 59 Using Big Fix cect 3 2m at turk he oe ie ck hee te 60 Managing hard drive space 0 cece eee eee 61 Checking hard drive space 0 cece ee eee 61 Deleting unnecessary files 00 cece eee 62 Checking the hard drive for errors 4 63 Defragmenting the hard drive 64 Backing up files s 2 t0 2 cA ae eas Ae a Ok sale 65 Scheduling maintenance tasks 0 cece ee eee 66 Moving from your old computer 0 00e eee 67 www gateway com Moving with Windows Easy Transfer 67 Moving files and settings manually 68 Chapter 6 Troubleshooting 71 Safety guidelines 44 55 225 55 dunt een deGttehe Vaal ewesds 72 First steps esere tae waa ee ea we ees eAG eae eee eee 72 Troubleshooting 2 222400 222 ciir eel teeta tees 73 Add imicards Assane Ait t ote eat A ae ate ee 73 A dio obit ee sede ae cell cr thes Gauls ee ame hee hg 73 CDrot DVD Arrives se o Sig ante sue Bade ale Sop aire ase bo 73 Diskett G drive stk sdetianncdaded te tarien ie 75 DVD drives oseanen ene eee a a ey a 76 Ethem
41. e multimedia keyboard features 24 Using the mouse fete Oe ee a el ik a a 26 Adjusting the volume 2 eee eee eee eee 28 Configuring the audio jacks cece eee ees 30 Installing a printer scanner or other device 31 Contents Chapter 4 Upgrading Your Computer 33 Preventing static electricity discharge 34 Opening the case r osucori tee to a ee yeaa eae N 35 Removing the back panel 0 eee eee 35 Replacing the back panel 00 e eee eee 36 Replacing the processor fan 0 0 cece eee eens 37 Installing memory sos 2b4 oeeteeiee leet eeadeseels 38 Replacing the power supply 0c eee eee eee 40 Replacing the diskette drive 0 0 41 Replacing an optical disc drive 0 eee ee eee 42 Replacing the memory card reader 006 44 Replacing the hard drive 2 eee eee eee 45 Adding or replacing an expansion card 47 Installing a half height expansion card 47 Installing a full height expansion card 48 Replacing the BIOS battery 00 c eee eee 50 Replacing the system board 0c eee ee eee 51 Chapter 5 Maintaining Your Computer 55 Setting up a maintenance schedule 00 56 Caring for your computer 0 cee eee eee eens 56 Cleaning your computer 00 e cece eee ee
42. e that the monitor warms up for at least 30 minutes before making a final judgment about color uniformity Make sure that e Non shielded speakers are not placed too close to the monitor e The monitor is not positioned too close to another monitor electric fan fluorescent light metal shelf or laser printer The text on the display is dim or difficult to read Adjust the brightness and contrast controls Change the display settings For more information see the Customizing Windows chapter in the online User Guide Move the computer away from sources of electrical interference such as televisions unshielded speakers microwaves fluorescent lights and metal beams or shelves For more information about display types see your monitor and video card documentation Help For more information about changing the screen resolution click Start then click Help and Support Type screen resolution in the Search Help box then press ENTER The mouse does not work Make sure that the mouse cable is plugged in correctly Shut down and restart your computer Remove all extension cables and switch boxes Try a mouse you know is working to make sure that the mouse port works 85 CHAPTER 6 Troubleshooting The mouse works erratically e If the mouse pointer begins moving erratically across the computer display or becomes difficult to control precisely cleaning the mouse will likely improve its accuracy
43. eaker setup E www gateway com Installing a printer scanner or other device Va Important Before you install a printer scanner or other peripheral device see the device documentation and installation instructions Your computer has one or more of the following ports IEEE 1394 also known as Firewire Universal Serial Bus USB serial and parallel You use these ports to connect peripheral devices such as printers scanners and digital cameras to your computer For more information about port locations see Checking Out Your Computer on page 5 IEEE 1394 and USB ports support plug and play and hot swapping which means that your computer will usually recognize such a device whenever you plug it into the appropriate port When you use an IEEE 1394 or USB device for the first time your computer will prompt you to install any software the device needs After doing this you can disconnect and reconnect the device at any time J Help For more information about installing peripheral devices click Start then click Help and Support Type installing devices in the Search Help box then press ENTER Parallel and serial port devices are not plug and play See the device documentation for detailed information and installation instructions 31 32 CHAPTER 3 Setting Up and Getting Started 4 Upgrading Your Computer e Preventing static electricity discharge e Opening the case e Replacing the proc
44. ed selection of updates that apply only to the software and hardware on your computer 59 CHAPTER 5 Maintaining Your Computer For information on running Windows Update see Windows Update in the online User Guide Windows Update can also be controlled through the Windows Security Center For more information see Protecting Your Computer in the online User Guide ey Help For more information about Windows Update click Start then click Help and Support Type windows update in the Search Help box then press ENTER Using BigFix 60 BigFix monitors your computer for problems and conflicts It automatically gathers information about the latest bugs security alerts and updates from BigFix sites on the Internet Whenever BigFix detects a problem it alerts you by flashing the blue taskbar icon To fix the problem click on that icon to open BigFix gt To start BigFix 1 Click Start All Programs Accessories System Tools then click BigFix 2 To learn more about BigFix click Help then click Tutorial a www gateway com Managing hard drive space Windows provides several utilities you can use to check hard drive space delete unnecessary files defragment files and back up files Checking hard drive space gt To check hard drive space Shortcut Start gt Computer right click drive gt Properties 1 Click Start then click Computer The Computer window opens
45. en you have a 56K modem e Current fax technology only supports a maximum send and receive rate of 14 400 bps The modem is not recognized by your computer e Make sure that the line connected to the modem is working and plugged into the appropriate port on your computer See your setup poster to make sure that the connections have been made correctly e If the modem shares the telephone line with another device make sure that the telephone line is not in use for example someone is on the telephone or another modem is in use e Use the modem cable that came with your computer Some telephone cables do not meet cable standards and may cause problems with the connection e Shut down and restart your computer e Run Windows modem diagnostics gt To run modem diagnostics 1 Close all open programs 2 Click Start then click Control Panel The Control Panel window opens 3 Click Hardware and Sound then click Phone and Modem Options The Phone and Modem Options dialog box opens 83 CHAPTER 6 Troubleshooting 4A Click the Modems tab click your modem then click Properties The Modem Properties dialog box opens 5 Click the Diagnostic tab then click Query Modem IF information about the modem appears the modem passed diagnostics IF no modem information is available a white screen appears with no data or if you get an error such as port already open or the modem has failed to respond the modem did not pass di
46. er cable is plugged into an AC power source The printer is on but will not print e Check the cable between the printer and your computer Make sure that it is connected to the correct port e Make sure that the printer is online Many printers have an online offline button that you may need to press so the printer can start printing Press the button to put the printer online e Check the cable for bent or broken pins e If the printer you want to print to is not the default printer make sure that you have selected it in the printer setup gt To set a default printer 1 Click Start then click Control Panel The Control Panel window opens 2 Click Hardware and Sound then click the Change Default Printer option under the Printers category The Printer window opens 3 Right click the printer you want to be the default printer then click Set as Default Printer E e Reinstall the printer driver See the guide that came with your printer for instructions on installing the printer driver You see a Printer queue is full error message e Make sure that the printer is not set to work offline gt To make sure that the printer is not set to work offline 1 Click Start then click Control Panel The Control Panel window opens 2 Click Hardware and Sound then click the Printers category The Printers window opens 87 Sound 88 CHAPTER 6 Troubleshooting 3 Right click the printer you want to u
47. essor fan e Installing memory e Replacing the power supply e Replacing the diskette drive e Replacing an optical disc drive e Replacing the memory card reader e Replacing the hard drive e Adding or replacing an expansion card e Replacing the BIOS battery e Replacing the system board CHAPTER 4 Upgrading Your Computer Preventing static electricity discharge 34 Warning To avoid exposure to dangerous electrical voltages and moving parts turn off your computer and unplug the power cord and modem and network cables before opening the case To prevent risk of electric shock do not insert any object into the vent holes of the power supply The components inside your computer are extremely sensitive to static electricity also known as electrostatic discharge ESD Before opening the computer case follow these guidelines e Wear a grounding wrist strap available at most electronics stores and attach it to a bare metal part of your computer e Turn off your computer e Touch a bare metal surface on the side of the computer e Unplug the power cord and the modem and network cables A Caution ESD can permanently damage electrostatic discharge sensitive components in your computer Prevent ESD damage by following ESD guidelines every time you open the computer case Before working with computer components follow these guidelines e Avoid static causing surfaces such as carpeted floors plastic
48. et secre rereana E T el ee ee E 76 File management 0 eee eee eee ee ees 77 Harddrive 37 J ee ie ee ie tet aca ches wee 78 Interet 2142095 ara tae tee dee ene eee eee ease 79 KE VDA iaie 2 3 02 Sao ack e Bop etree a ae tbe 80 Memory card reader 0 cece eee es 81 Modem cable or DSL 0 cee eee eee 81 Modem dial up can on ov acca we teehee Ga hotnkaau ees 81 Monitor orug ora a a endian a a N 84 Mousey stouden inii e ro IE E A A ards 85 Networks iss eeoa E E A a REA 86 PISSWOKUS o neea aE aa boos a E a 86 POWOR teaa A N S Aer A E Ae 86 PRIACON a pais cre aha eae a E 87 SOUNA ees ael e ale oop ante tue ae ae ele cae Bate Bee eae 88 Recovering your system cee eee eee eee ee 89 Recovering pre installed software and drivers 90 Using Microsoft System Restore 2000 95 Recovering your system to its factory condition 98 Recovering your system using the Windows DVD 99 Telephone support gsis40soitseb ese igastiedes aaa 100 Before calling Gateway Customer Care 100 Telephone numbers 0 cece eee ee eee eee 102 Self help hi tes oo idee eet ee hte 103 TUONG 25 eoa n hues E ld E T a S 103 Contents 1 About This Reference e About this guide e Accessing the online User Guide e Gateway contact information e Microsoft Certificate of Authenticity e For more information CHAPTER 1 About This Reference About this guide This guide incl
49. ff your computer and unplug the keyboard Clean the keyboard and turn it upside down to drain it Let the keyboard dry before using it again IF the keyboard does not work after it dries you may need to replace it Memory card reader Drive letters for the memory card slots do not appear in the My Computer window Reboot your computer Modem cable or DSL See the documentation that came with your modem for additional troubleshooting information Modem dial up See also Internet on page 79 Your modem does not dial or does not connect Make sure that the modem cable is plugged into the modem jack and not the Ethernet network jack See your setup poster to make sure that the connections have been made correctly Make sure that your computer is connected to the telephone line and the telephone line has a dial tone Make sure that the modem cable is less than 6 feet 1 8 meters long Remove any line splitters or surge protectors from your telephone line then check for a dial tone by plugging a working telephone into the telephone wall jack IF you have additional telephone services such as call waiting call messaging or voice mail make sure that all messages are cleared and call waiting is disabled before using the modem Contact your telephone service to get the correct code to temporarily disable the service Also make sure that the modem dialing properties are set correctly 81 82 CHAPTER 6 Troubles
50. folder problems This program corrects file and folder problems and marks flawed areas on the hard drive so Windows does not use them IF you use your computer several hours every day you probably want to run Error checking once a week If you use your computer less Frequently once a month may be adequate Also use Error checking if you encounter hard drive problems gt To check the hard drive for errors 1 2 Click Start then click Computer The Computer window opens Right click the drive that you want to check for errors click Properties then click the Tools tab Teeme emes 1 sotse Derg ae Game 63 CHAPTER 5 Maintaining Your Computer 3 Click Check Now then click Start Your drive is checked for errors This process may take several minutes Va Important Error checking cannot scan a drive while the drive is being used so if you try to check your hard drive for errors you see a prompt asking you if you want to scan the hard drive later the next time you restart your computer IF you see this prompt click Schedule disc check then restart your computer After Windows has finished checking the drive for errors it provides a summary of the problems that it found A Correct any problems that are found by following the on screen instructions 5 Click OK CEE For more information about checking the hard drive for errors click Start then click Help and Support Type checking for d
51. g Your Computer 4 Replace the PCI riser card by sliding it back into place 5 Replace the back panel by following the instructions in Replacing the back panel on page 36 m Installing a full height expansion card gt To install a full height expansion card 1 Remove the back panel by following the instructions in Opening the case on page 35 2 Remove the PCI riser card by pulling on its green handle A Caution Do not touch the contacts on the bottom part of the expansion card Touching the contacts can cause electrostatic damage to the card 3 Press the two tabs on the card retention lever together then lift the card retention lever out of the way Ay lt S if 48 www gateway com A Remove the metal EMI shield next to the slot you are adding a card to The PCI card slot is the slot furthest from the riser card handle and the graphics card slot is the slot closest to the handle 5 Slide a PCI card into the PCI slot or slide a graphics card into the graphics card slot You can slightly seesaw the card end to end to help insert the card but do not bend the card sideways CHAPTER 4 Upgrading Your Computer 6 Press the card retention lever down until it clicks into place 7 Replace the PCI riser card by sliding it back into place 8 Replace the back panel by following the instructions in Replacing the back panel on page 36 E Replacing the BIOS battery 50
52. he mouse the pointer arrow on the display moves in the same direction You can use the eft and right buttons on the mouse to select objects on the display 26 www gateway com You can use the scroll wheel on the mouse to move through a document This feature is not available in all programs To Move the pointer on the computer display Select an object on the computer display Start a program or open a file or folder Access a shortcut menu or find more information about an object on the display Move an object on the computer display Do this 4 exit and ay Move the mouse around If you reach the edge of your mouse pad and need to move the mouse farther lift the mouse and place it in the middle of the mouse pad then continue moving the mouse Position the pointer over the object Quickly press and release the left mouse button This is called clicking Position the pointer over the object Quickly press and release the left mouse button twice This is called double clicking Position the pointer over the object Quickly press and release the right mouse button once This is called right clicking Position the pointer over the object Press the left mouse button and hold it down Move drag the object to the appropriate part of the computer display Release the button to drop the object where you want it This is called clicking and dragging For more
53. hooting gt To check the dialing properties 1 Click Start then click Control Panel The Control Panel window opens 2 Click Hardware and Sound then click Phone and Modem Options The Phone and Modem Options dialog box opens 3 IF this is the first time you have accessed this category the Location Information dialog box opens Enter the information for your area then click OK 4A Click the Dialing Rules tab click the location from which you are dialing then click Edit 5 Make sure that all settings are correct a Help CEE For more information about dialing properties click Start then click Help and Support Type dialing in the Search Help box then press ENTER Disconnect any answering machine fax machine or printer that is on the same line as the modem Do not connect these devices to the same telephone line as the modem Make sure that you are not using a digital rollover or PBX line These lines do not work with your modem Check for line noise scratchy crackling or popping sounds Line noise is a common problem that can cause the modem to connect at a slower rate abort downloads or even disconnect The faster the modem the less line noise it can tolerate and still work correctly Listen to the line using your telephone Dial a single number such as 1 When the dial tone stops listen for line noise Wiggle the modem cable to see if that makes a difference Make sure that the connectors
54. hooting 87 USB port 10 12 programs closing unresponsive 22 opening 27 PS 2 port keyboard 12 mouse 12 R RAM See memory rebooting computer 22 recordable drive 7 locating 7 removing files and folders 62 resetting computer 22 restarting computer 22 Resume mode 7 right clicking 27 S safety avoiding repetitive strain 18 caring for notebook 56 general precautions 106 guidelines for troubleshooting 72 posture 18 reducing eye strain 17 setting up computer 17 static electricity 34 scanner installing 31 Scheduled Tasks Wizard 66 screen troubleshooting 84 screen objects getting information 27 moving 27 selecting 27 Scroll Lock indicator 24 25 scroll wheel 27 searching for files and folders 68 serial port 12 setting up safety precautions 106 shortcut menus 119 Index accessing 27 shortcuts opening menu 27 shutting down computer 21 22 side panel removing 35 replacing 35 sleep button 25 sound adjusting 28 controls 28 muting 28 speaker jack 13 speakers configuring 30 Standby mode 7 starting computer 7 20 programs 27 static electricity 34 surge protector 18 system battery replacing 50 system board replacing 51 T technical support automated troubleshooting 102 Technical Support 102 tips before contacting tutorial service 102 telephone support 100 training CD 103 classroom 103 Gateway Learning Libraries 103 Learn With Gateway transferring files from old computer 67
55. ic Equipment commonly known as WEEE should never be disposed of in the municipal waste stream residential garbage collection The Crossed Out Waste Bin label affixed to this product is your reminder to dispose of your end of life product properly Substances such as glass plastics and certain chemical compounds are highly A recoverable recyclable and reusable You can do your part for the environment by following these simple steps When your electrical or electronic equipment is no longer useful to you take it back to your local or regional waste collection administration for recycling n some cases your end of life product may be traded in for credit towards the purchase of new Gateway equipment Call Gateway to see if this program is available in your area e If you need further assistance in recycling reusing or trading in your end of life product you may contact us at the Customer Care number listed in your product s user guide and we will be glad to help you with your effort Finally we suggest that you practice other environmentally friend y actions by understanding and using the energy saving features of this product where applicable recycling the inner and outer packaging including shipping containers this product was delivered in and by disposing of or recycling used batteries properly With ce help we can reduce the amount of natural resources needed to produce electrical
56. ied speakers into this jack Default Stereo out Plug your front left and right speakers into this jack For information on configuring this jack see Configuring the audio jacks on page 30 IF the back of your computer has three audio jacks this jack is the headphone analog speaker line out jack Plug powered speakers an external amplifier or headphones into this jack Plug a modem cable into this jack For more information on modems see Connecting a dial up modem on page 19 Install a PCI card or graphics card into the riser card slots Plug IEEE 1394 also known as Firewire devices such as a digital camcorder into this 6 pin IEEE 1394 port For more information on connecting video devices see Installing a printer scanner or other device on page 31 Plug an Ethernet network cable or a device such as a DSL or cable modem for a broadband Internet connection into this jack For more information see Connecting to a broadband modem or network on page 19 Plug your center speaker and subwoofer into this optional jack For information on configuring this jack see Configuring the audio jacks on page 30 13 CHAPTER 2 Checking Out Your Computer Component Rear speaker jack black plug optional Audio input Line in jack blue plug OR Side speaker jack 14 Icon RN 3 3 Description Plug your rear right and left speakers into this optional jack
57. isk errors in the Search Help box then press ENTER Defragmenting the hard drive 64 When working with files sometimes Windows divides the file information into pieces and stores them in different places on the hard drive This is called fragmentation and it is normal In order for your computer to use a file Windows must search for the pieces of the file and put them back together This process slows the hard drive performance Disk Defragmenter organizes the data on the drive so each file is stored as one unit rather than as multiple pieces scattered across different areas of the drive Defragmenting the information stored on the drive can improve hard drive performance While Disk Defragmenter is running do not use your keyboard or mouse because using them may continuously stop and restart the defragmenting process Also if you are connected to a network log off before starting Disk Defragmenter Network communication may stop the defragmentation process and cause it to start over WW Tip ma Because defragmenting a drive may take hours to complete depending on the size of the drive being defragmented consider starting the process when you will not need the computer for several hours www gateway com gt To defragment the hard drive 1 Disconnect your computer from the network 2 Click Start All Programs Accessories System Tools then click Disk Defragmenter The Disk Defragmenter dialog box opens
58. k optional The modem cable must be connected to a wall jack for the telephone to be connected to this jack For more information on connecting the modem see Connecting a dial up modem on page 19 Plug IEEE 1394 also known as Firewire devices such as a digital camcorder into this 4 pin IEEE 1394 port IF you have an analog VGA video expansion card installed connect its VGA out port to this VGA in port Plug a parallel device such as a printer into this port For more information see Installing a printer scanner or other device on page 31 Plug a serial device such as an older digital camera or mouse into this port Plug a USB device such as a printer scanner camera keyboard or mouse into one of these ports For more information see Setting Up and Getting Started on page 15 Plug a PS 2 mouse into this port Plug a PS 2 keyboard into this port Plug an S PDIF optical audio connection to this jack Plug a microphone into this jack Component Headphone analog speakers jack green plug OR Front speakers jack Modem jack Expansion card slots IEEE 1394 FireWire 6 pin port Ethernet network jack Center subwoofer jack orange plug www gateway com Icon 3 S no ae RNN 7 Description IF the back of your computer has five audio jacks this jack is user configurable for one of the Following Headphone Plug headphones or amplif
59. lacing the processor fan on page 37 Replace the back panel by following the instructions in Replacing the back panel on page 36 Reconnect all external cables and the power cord Turn on your computer and press F2 during startup to open the BIOS Setup utility In the BIOS Setup utility restore any settings that you wrote down in Step 3 Save all your settings and exit the BIOS Setup utility m Replacing the system board gt To replace the system board 1 2 Remove the back panel by following the instructions in Opening the case on page 35 Remove the riser card assembly by following the instructions in Adding or replacing an expansion card on page 47 51 3 A 5 52 CHAPTER 4 Upgrading Your Computer Remove the processor fan by following the instructions in Replacing the processor fan on page 37 Loosen the four screws that secure the heat sink to the processor then remove the heat sink The screws are captive screws so they will not fall out of the heat sink Heat sink screws Heat sink screws Disconnect the power and data cables from the system board noting their locations and orientation You will reconnect the cables after you install the new board You can also mark the cables with tape labels to simplify reconnecting cables later www gateway com 6 Remove the seven screws that secure the system board to the case Screws Screws 7
60. mful interference to radio or television reception However there is no guarantee that interference will not occur in a particular installation If this equipment does cause interference to radio and television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment to an outlet on a different circuit from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Compliance Accessories The accessories associated with this equipment are shielded video cable when an external monitor is connected These accessories are required to be used in order to ensure compliance with FCC rules FCC declaration of conformity Responsible party Gateway Inc 7565 Irvine Center Drive Irvine CA 92618 Phone 800 846 2000 A Caution Changes or modifications not expressly approved by Gateway could void the FCC compliance and negate your authority to operate the product This device complies with Part 15 of the FCC Rules Operation of this device is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired
61. mply with the appropriate safety standards including IEC 825 The laser devices in these components are classified as Class 1 Laser Products under a US Department of Health and Human Services DHHS Radiation Performance Standard Should the unit ever need servicing contact an authorized service location Television antenna connectors protection for systems fitted with TV cable TV tuner cards 110 External television antenna grounding Va Important The instructions are for the person who installs cable to the system Gateway assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with electric shock If an outside antenna or cable system is to be connected to your Gateway PC make sure that the antenna or cable system is electrically grounded to provide some protection against voltage surges and static charges Article 810 of the National Electrical Code ANSI NFPSA 70 provides information with regard to proper grounding of the mast and supporting structure grounding of the lead in wire to an antenna discharge unit size of grounding conductors location of antenna discharge unit connection to grounding electrodes and requirements for the grounding electrode Cable distribution system should be grounded earthed in accordance with ANSI NFPA 70 the National Electrical Code NEC in particular Section 820 93 Grounding of Outer Conductive Shield of a Coaxial Cable
62. ms all from the comfort of your computer 103 CHAPTER 6 Troubleshooting 104 A Legal Notices Important safety information Regulatory compliance statements Environmental information Notices Appendix A Legal Notices Important safety information 106 Warning Always follow these instructions to help guard against personal injury and damage to your Gateway system Your Gateway system is designed and tested to meet the latest standards for safety of information technology equipment However to ensure safe use of this product it is important that the safety instructions marked on the product and in the documentation are followed Setting up your system Read and follow all instructions marked on the product and in the documentation before you operate your system Retain all safety and operating instructions for future use Do not use this product near water or a heat source such as a radiator Set up the system on a stable work surface The product should be operated only from the type of power source indicated on the rating label IF your computer has a voltage selector switch make sure that the switch is in the proper position for your area The voltage selector switch is set at the Factory to the correct voltage Openings in the computer case are provided for ventilation Do not block or cover these openings Make sure you provide adequate space at least 6 inches 15 cm around the system fo
63. n CHAPTER 2 Checking Out Your Computer Back Opening for ____ cables Power connector Kensington lock slot Component Description Opening for cables Route the cables that are plugged into the side ports through this opening Power connector Plug the power cord into this connector Kensington lock slot Attach a cable lock to this slot to prevent unauthorized opening modification and theft of your computer www gateway com Right side Side port cover Display controls Back panel release latch 2 Volume control USB ports Headphone jack Microphone jack Component Display controls Volume control USB ports Microphone jack Headphone jack Side port cover Back panel release latches 10 CHAPTER 2 Checking Out Your Computer Icon D l Description Press these buttons to adjust the screen image Press to adjust the volume level of the built in speakers Plug a USB Universal Serial Bus device such as a USB printer scanner camera keyboard or mouse into one of these ports For more information see Installing a printer scanner or other device on page 31 Plug a microphone into this jack This jack is color coded red or pink Plug powered analog front speakers an external amplifier or headphones into this jack This jack is color coded green Remove this cover to access the ports underneath such as USB parallel serial IEEE 1394 FireWire and audi
64. n Opening the case on page 35 Remove the processor fan by following the instructions in Replacing the processor fan on page 37 Find the memory module banks on your system board 4 www gateway com IF you are removing a DIMM from the memory module bank gently pull the plastic tabs away from the sides of the memory module and remove it OR IF you are adding a DIMM to an empty memory module bank gently pull the plastic tabs away from the sides of the memory module bank Align the notches on the new DIMM with the notches on the memory module bank and press the module firmly into the bank until the module clicks into place The tabs on the sides of the memory module should secure the memory module automatically Replace the processor Fan by following the instructions in Replacing the processor fan on page 37 Replace the back panel by following the instructions in Replacing the back panel on page 36 Return your computer to its upright position Reconnect the cables and the power cord Turn on your computer Windows starts and the Windows desktop appears Click Start right click Computer then click Properties The amount of memory in your computer is displayed E 39 CHAPTER 4 Upgrading Your Computer Replacing the power supply gt To replace the power supply 1 Remove the back panel by following the instructions in Opening the case on page 35 2 Remove the pr
65. n energized In order to remove all electrical power from your computer unplug the power cord and modem cable from the wall outlets We recommend disconnecting the power cord and modem cable when your computer will not be used for long periods Va Important IF for some reason you cannot use the Shut Down option in Windows to turn off your computer press and hold the power button for about five seconds then release it Putting your computer into Sleep mode is the easiest way to power down your computer Although it does not turn your computer completely off it does turn off or slow down most system operations to save power and saves your desktop layout so the next time you restore power the programs are laid out just as you left them Waking your computer from a Sleep state is much faster than turning on your computer after it has been turned completely off gt To put your computer to sleep 1 Click Start then click power The computer saves your session and partially shuts down to save power 2 To wake your computer press a key on the keyboard or press the power button E gt To turn off your computer 1 Click Start click the arrow next to the lock icon then click Shut Down The computer turns off Switch User Log Off Lock Restart Sleep 2 To completely disconnect all power such as for servicing internal components also disconnect the power cord a 21 CHAPTER 3 Setting Up a
66. n let the keyboard dry before trying to use it again If the keyboard does not work after it dries you may need to replace it E Cleaning the monitor A Caution A flat panel display is made of specially coated glass and can be scratched or damaged by abrasive or ammonia based glass cleaners gt To clean the screen e To clean the screen use a soft cloth and water to clean the screen Dampen the cloth never apply liquid directly to the screen then wipe the screen with the cloth a 58 www gateway com Cleaning the mouse IF the mouse pointer begins moving erratically across the computer screen or becomes difficult to control precisely cleaning the mouse will likely improve its accuracy gt To clean the mouse e Wipe the bottom of the mouse with a damp lint free cloth a Cleaning optical discs Optical discs CDs DVDs and Blu ray Discs get dirty from frequent handling gt To clean an optical disc e Wipe from the center to the edge not around in a circle using a product made especially for the purpose Updating Windows Windows Update helps you keep your computer up to date Use Windows Update to choose updates for your computer s operating system software and hardware New content is added to the site regularly so you can always get the most recent updates and fixes to protect your computer and keep it running smoothly Windows Update scans your computer and provides you with a tailor
67. ncrease in the fan noise when the fan is running at high speed and a decrease in the fan noise when it switches to normal speed IF you are starting your computer for the first time follow the on screen instructions to select the language and time zone and to create your first user account Attach and turn on any USB or audio peripheral devices such as printers or scanners IF you need to attach a peripheral device to the parallel or serial ports turn off your computer first See the documentation that came with each device for its setup instructions To open your computer s main menu click Start From that menu you can run programs and search for files For more information on using your computer s menus see Using Windows Vista and Customizing Windows in the online User Guide Oo Waking up your computer 20 N Tip mw For more information about changing the power button mode see the Customizing Windows chapter in the online User Guide When you have not used your computer for several minutes it may enter a power saving mode called Sleep While in Sleep mode the power indicator on the power button flashes IF your computer is in Sleep mode move the mouse press a key on the keyboard or press the power button to wake it up www gateway com Turning off your computer Warning When you turn off your computer certain components in the power supply and system board remai
68. nd Getting Started Restarting rebooting your computer IF your computer does not respond to keyboard or mouse input you may need to restart reboot your computer 22 gt To restart your computer 1 Click Start click the arrow next to the lock icon then click Restart Your computer turns off then turns on again Switch User Log Off Lock Restart Sleep IF your computer does not turn off press and hold the power button until the computer turns off about five seconds then press it again to turn the computer back on a www gateway com Using the keyboard Premium multimedia keyboard features The keyboard has several different types of keys and buttons Your keyboard also has status indicators that show which keyboard feature is active Function keys Indicators Editing buttons Internet buttons Audio playback buttons Navigation keys Internet buttons r a a Windows keys Application key Directional keys Numeric keypad Feature Icon Description Editing buttons Press these buttons to copy cut and paste Function keys Press these keys to start program actions Each program uses different Function keys for different purposes See the program documentation to find out more about the function key actions Internet buttons Press these buttons to launch your Internet home page search or e mail programs Audio playback Press these buttons to play your audio files and buttons to adju
69. o jacks For more information see Side port panel on page 11 For service pull both of these latches one on each side of the case toward the back of the case then lift the back panel away from the case www gateway com Side port panel VA Important Your computer s hardware options and port locations may vary from this illustration Access the side port panel by removing the port cover on the right side of your computer Digital DVI video in port Modem jack optional Telephone jack optional half height Ch card slot IEEE 1394 FireWire 4 pin por Expansion card slots VGA in port Parallel port Serial por IEEE 1394 FireWire z 7 6 pin powered port USB ports r Ethernet network jack PS 2 mouse port IEH PS 2 keyboard port E soos Center subwoofer jack S PDIF jack T E Bitty E Rear speaker jack Audio in side speaker jack Headphone front speaker jack Microphone jack 11 CHAPTER 2 Checking Out Your Computer Component Digital DVI video in port Telephone jack optional IEEE 1394 FireWire 4 pin port VGA in port Parallel port Serial port USB ports PS 2 mouse port PS 2 keyboard port S PDIF optical audio jack Microphone jack pink plug 12 Icon S Noy g Description IF you have a digital video DVI expansion card installed connect its DVI out port to this DVI in port Plug a telephone into this jac
70. ocessor fan by following the instructions in Replacing the processor fan on page 37 3 Unplug the power supply from the system board 4 Pull the power supply release lever out toward you until the power supply slides freely then slide the power supply out of the computer 5 Slide the new power supply into the power supply bay until it clicks into place 6 Plug the new power supply into the system board 7 Replace the processor fan by following the instructions in Replacing the processor fan on page 37 40 www gateway com 8 Replace the back panel by following the instructions in Replacing the back panel on page 36 a Replacing the diskette drive gt To replace the diskette floppy drive 1 Remove the back panel by following the instructions in Opening the case on page 35 2 Remove the power supply by following the instructions in Replacing the power supply on page 40 You do not need to unplug the power supply from the system board 3 Pull the diskette drive release latch out toward you 41 CHAPTER 4 Upgrading Your Computer 4 Slide the diskette drive out toward you until it stops then unplug the cables from the drive 1 y EM w 5 Return your computer to its upright position then slide the diskette drive out the front of the computer 6 Slide the new drive into the computer from the front until the Front of the drive is flush with the Front of th
71. of the panel into the slots in the top of the case nu y Ml BR ag eae Slots a 2 Swing the lower part of the panel down and against the computer until it clicks into place a 36 www gateway com Replacing the processor Fan You need to remove the processor fan to replace it or to access system components that are behind the fan gt To replace the processor fan 1 Remove the back panel by following the instructions in Opening the case on page 35 2 Slide the processor fan s release lever to the left fs 3 Swing the top part of the fan away from the computer 4A Rotate the fan down until it stops 5 Unplug the fan s power cable from the system board g 37 6 10 CHAPTER 4 Upgrading Your Computer Slide the fan out of the computer Plug the new fan s power cable into the system board Slide the new fan into the computer Make sure that you line up the posts on the bottom with the guide slots inside the case Rotate the fan up until it lays flat against the computer and clicks into place Replace the back panel by following the instructions in Replacing the back panel on page 36 a Installing memory When you upgrade the computer memory make sure that you install the correct type of memory module for your computer Your computer uses DIMM memory gt To install or replace DIMM memory 1 2 3 38 Remove the back panel by following the instructions i
72. omputer You cannot save a file to diskette or you see the message disk is Full or write protected e Make sure that the write protection tab on the upper right corner of the diskette is down unprotected e Delete unnecessary files on the diskette and try again e Make sure that the diskette you are using is IBM compatible e Try a different diskette Occasionally diskettes are flawed and cannot be read by the diskette drive e Run Error checking on the diskette For more information see Checking the hard drive for errors on page 63 If errors are detected and corrected try using the diskette again You see an Access Denied or Write protect error message e Move the write protection tab in the upper right corner of the diskette down unprotected e The diskette may be full Delete unnecessary files on the diskette and try again e Make sure that the diskette you are using is IBM compatible e Try a different diskette Occasionally diskettes are flawed and cannot be read by the diskette drive 75 CHAPTER 6 Troubleshooting You see a Disk is Full error message e Delete unnecessary files on the diskette e Try a different diskette Occasionally diskettes are flawed and cannot be read by the diskette drive e Run Error Checking on the diskette For more information see Checking the hard drive for errors on page 63 You see a Non system disk or Disk error error mes
73. omputer does not use Windows XP or Windows Vista you must manually move your data by using a writeable disc flash drive external hard drive or network drive 67 CHAPTER 5 Maintaining Your Computer gt To move files and settings from your old computer 1 IF you want to transfer program settings to your new computer install those programs on the new computer before running Windows Easy Transfer Windows Easy Transfer copies only the software s settings not the software itself to the new computer 2 Click Start All Programs Accessories System Tools then click Windows Easy Transfer The Windows Easy Transfer dialog box opens 3 Click Next click Start a new transfer then follow the on screen instructions to complete the transfer Ra For more information about transferring files click Start then click Help and Support Type transferring filesin the Search Help box then press ENTER Moving files and settings manually You can manually transfer your personal data files by copying them to a network location or to removable media such as a writable disc an external hard drive a network location or a flash drive Finding your documents Many programs save your personal data files in the Documents or My Documents folder Look in your old computer s documents folder for personal data files gt To find files in the documents folder 1 In Windows Vista click Start then click Documents Th
74. on page 40 You do not need to unplug the power supply from the system board Pull the card reader release latch out toward you Slide the card reader out toward you until it stops then unplug the cable from the drive Return your computer to its upright position then slide the card reader out the front of the computer Slide the new card reader into the computer from the front until the Front of the reader is flush with the front of the computer then slide the card reader release lever forward away from you to lock the card reader into place Lay the computer Face down then reconnect the cable to the card reader Replace the power supply by following the instructions in Replacing the power supply on page 40 Replace the back panel by following the instructions in Replacing the back panel on page 36 E www gateway com Replacing the hard drive gt To replace the hard drive 1 Remove the back panel by following the instructions in Opening the case on page 35 2 Unplug the cables from the hard drive 3 Push the hard drive release lever to the left then pull the lever out toward you as far as the lever will go The lever pulls the hard drive out 45 46 A O N O 10 CHAPTER 4 Upgrading Your Computer Grasp the hard drive itself then pull it the rest of the way out of your computer Make sure the hard drive release lever is still fully extended then slide the new
75. operating system hard drive IF your computer s hard drive has multiple partitions recovery will delete everything on only the operating system partition Click Yes then click Next The Factory image recovery window opens which shows you the progress of the system recovery When recovery is finished the Recovery is complete window opens Click Finish then click Restart Your computer restarts into its original factory condition a Recovering your system using the Windows DVD IF you install a new hard drive or completely re format your original hard drive you must recover your system using the Windows Vista operating system DVD You will also need to recover your computer s pre installed software and device drivers gt To completely re install Windows 1 2 Insert the Windows DVD into one of your computer s DVD capable drives then restart your computer When the prompt Press any key to boot from CD or DVD appears press any key on your keyboard A list of valid boot devices appears Press the arrow keys to select the drive containing the Windows DVD then press ENTER and follow the on screen instructions 99 CHAPTER 6 Troubleshooting A After Windows is completely re installed use your software and driver recovery discs to recover your computer s pre installed software and device drivers For instructions see Recovering pre installed software and drivers using recovery discs on page 94 E
76. operation California Proposition 65 Warning Warning This product contains chemicals including lead known to the State of California to cause cancer birth defects or reproductive harm Canada www gateway com Telecommunications per Part 68 of the Code of Federal Regulations CFR 47 applicable to products fitted with USA modems Your modem complies with Part 68 of the Code of Federal Regulations CFR 47 rules On the computer or modem card is a label that contains the FCC registration number and Ringer Equivalence Number REN for this device If requested this information must be provided to the telephone company A telephone line cord with a modular plug is required for use with this device The modem is designed to be connected to the telephone network or premises wiring using a compatible modular jack which is Part 68 compliant See installation instructions for details The Ringer Equivalence Number REN is used to determine the number of devices which may be connected to the telephone line Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call In most areas the sum of RENs should not exceed five 5 0 To be certain of the number of devices that may be connected to a line as determined by the total RENs contact the local telephone company If this device causes harm to the telephone network the telephone company will notify you in advance that temporary discontin
77. ort panel on page 11 2 Insert the other end of the network cable into a cable modem DSL modem or network jack E Connecting a dial up modem Warning To reduce the risk of fire use only No 26 AWG or larger telecommunications line cord Your computer may have a 56K modem that you can use with a standard telephone line to connect to the Internet or fax documents gt To connect the modem 1 Insert one end of the modem cable into the modem jack 1 on the modem at the right side of your computer To see its location see Side port panel on page 11 2 Insert the other end of the modem cable into a telephone wall jack The modem will not work with digital or PBX telephone lines 3 Ifyou want connect a telephone to the PHONE jack on the modem on the right side of your computer m 19 CHAPTER 3 Setting Up and Getting Started Starting your computer gt To start your computer 1 2 Connect the power network mouse and keyboard cables to your computer according to the setup poster Press the power button on the front of your computer IF your computer does not turn on check the power cable connections Y Important Your computer has a built in variable speed fan In addition your computer uses a powerful processor which produces heat and has its own cooling fan Both the system fan and processor fan can run at different speeds at times to ensure correct system cooling You may notice an i
78. ows and any pre installed software and device drivers If you are able to access important files on your hard drive back them up now gt To delete everything on your hard drive and re install all factory software 1 Ifyou can still run Windows a Click Start All Programs Gateway Recovery Center then click Gateway Recovery Center The Gateway Recovery Center opens b Click Recovery then click Next Your computer restarts OR IF you cannot run Windows C_ Turn on or restart your computer d While the computer is starting up repeatedly press F8 until the Recovery Options screen opens If Windows loads instead restart the computer and try again 98 www gateway com Press the arrow keys on your keyboard to select Repair Your Computer then press ENTER Gateway System Recovery starts and the System Recovery Options dialog box opens Select a language and keyboard layout then click Next Click the User name box to select a Windows user account click in the Password box and type the user account s password if any then click Next The System Recovery Options menu opens Click Restore Application The Welcome to Gateway System Recovery window opens Click Next click Full factory recovery then click Next A Caution Continuing with the full factory recovery will delete everything on your hard drive If your computer has multiple hard drives recovery will delete everything on only the primary
79. p W Help CES For more information about backing up files click Start then click Help and Support Type backup in the Search Help box then press ENTER Scheduling maintenance tasks Task Scheduler lets you schedule maintenance tasks such as running Disk Defragmenter and checking your drives for errors NA Important Your computer must be on during scheduled tasks If your computer is off scheduled tasks will not run 66 www gateway com gt To start the Task Scheduler 1 Click Start All Programs Accessories System Tools then click Task Scheduler The Task Scheduler dialog box opens i SS e Mun 2 Click Create Basic Task for basic tasks or click Create Task for more complex tasks then follow the on screen instructions to finish setting up and scheduling the task Help CEE For more information about scheduling tasks click Start then click Help and Support Type task scheduler in the Search Help box then press ENTER Moving from your old computer Moving with Windows Easy Transfer You can move your files Folders software settings and user account settings such as display Internet and e mail settings from your old computer to your new one using Windows Easy Transfer providing your old computer uses Windows XP or Windows Vista While using Windows Easy Transfer you will not be able to run other tasks on the computers Va Important IF your old c
80. r PC PA nt Om pas Oe pee madi Nhe Ba ere oe D mee tee a ipa tame t1 cat mete smp tome Lame Ba inga aa esc Omen tone rass jmi te ten te Ma e comet Pee ee Fm eT Te Sm OF STEER te he re 2 mee OR To recover device drivers that were pre installed click Hardware then click Device driver recovery en od i an ee ma Bami net e oag demi me etea I o ema meo me aee a an E pone momet mm wma hm ewa mee eae ate pe met et ete Se ems Fe eet meen oe me tee 3 Click the software or driver you want to recover then click Next a 93 CHAPTER 6 Troubleshooting Recovering pre installed software and drivers using recovery discs IF you created a multiple disc set of recovery discs each disc contains a unique set of software and drivers If a recovery disc does not offer the software or driver you need to recover try another disc gt To recover software and drivers using recovery discs 1 Insert a software and driver recovery disc into a CD or DVD drive IF an AutoPlay dialog box appears click Run Gre_Vista exe The disc s Gateway Recovery Center starts 1S ee ey ee 2 To recover pre installed software click Application recovery click the software you want to recover then click Next Fe ey ee LA Program s orginally provided with your PC 94 www gateway com To recover pre installed device drivers click Device driver recovery click the type of d
81. r ventilation when you set up your work area Never insert objects of any kind into the computer ventilation openings Some products are equipped with a three wire power cord to make sure that the product is properly grounded when in use The plug on this cord will fit only into a grounding type outlet This is a safety feature IF you are unable to insert the plug into an outlet contact an electrician to install the appropriate outlet IF you use an extension cord with this system make sure that the total ampere ratin on the products plugged into the extension cord does not exceed the extension cori ampere rating IF your system is fitted with a TV Tuner cable or satellite receiver card make sure that the antenna or cable system is electrically grounded to provide some protection against voltage surges and buildup of static charges www gateway com Care during use Warning Do not use Gateway products in areas classified as hazardous locations Such areas include patient care areas of medical and dental facilities oxygen laden environments or industrial Facilities Warning To reduce the risk of fire use only No 26 AWG or larger telecommunications line cord Do not walk on the power cord or allow anything to rest on it Do not spill anything on the system The best way to avoid spills is to avoid eating and drinking near your system Some products have a replaceable CMOS battery on the system board There is a
82. re install Windows using the Windows DVD see Recovering your system using the Windows DVD on page 99 e To re install your pre installed software and device drivers using recovery discs see Recovering pre installed software and drivers using recovery discs on page 94 89 CHAPTER 6 Troubleshooting Recovering pre installed software and drivers 90 You can perform a partial recovery by recovering the software and device drivers that were pre installed at the Factory IF you need to recover software that did not come pre installed on your system you need to follow that software s installation instructions You can recover pre installed software and drivers from a set of recovery discs you must create the discs or by using Gateway Recovery Center Preparing for software and device driver recovery You can usually recover your pre installed software and drivers from your hard drive However if you ever re install Windows from the Windows DVD or install a new hard drive you will need to recover your pre installed software and drivers using a set of software and driver recovery discs Because these discs do not come with your computer you should create your own set A Caution Although you may not be expecting to need recovery discs we recommend that you prepare for any eventuality and create a set of recovery discs while you have the opportunity You should create a set of discs for recovering your pre inst
83. re that the power cord is connected to your computer and an AC outlet and that the AC outlet is supplying power e IF you use a power strip or surge protector make sure that it is turned on e If a peripheral device such as a keyboard or mouse does not work make sure that all connections are secure e Make sure that your hard drive is not full e If an error message appears on the screen write down the exact message The message may help Gateway Customer Care in diagnosing and fixing the problem www gateway com e IF you added or removed peripheral devices review the installation procedures you performed and make sure that you followed each instruction e f an error occurs in a program see the program s printed documentation or the online help CEE For more information about troubleshooting click Start then click Help and Support Type troubleshooting in the Search Help box then press ENTER Troubleshooting Troubleshooting topics are listed in alphabetical order Add in cards The computer does not recognize an add in card e Shut down and restart your computer e Make sure that you have installed the required software For more information see the documentation that came with your add in card Audio See Sound on page 88 CD or DVD drives The computer does not recognize a disc or the CD or DVD drive e Make sure that the disc label is facing up then try again e Try a different disc
84. river Recovery along with a short description of which computer the discs are for If you are recording multiple discs as you remove each disc from the drive use the marker to label each disc 1 of x 2 of x 3 of x and so on SQV Tip ma After a recovery disc is created your computer names the disc Recovery13 for disc 1 of a 3 disc set Recovery23 for disc 2 and so on 6 IF multiple discs are required insert the additional blank disks when prompted 7 When the process is finished the Congratulations window opens 8 Click Finish 9 Remove your final disc then label all of the discs and store them in a safe place a Recovering pre installed software and drivers using Gateway Recovery Center gt To recover specific drivers and software 1 Click Start All Programs Gateway Recovery Center then click Gateway Recovery Center The Gateway Recovery Center opens VA Important IF you have recently reinstalled Windows or installed a new hard drive and your Start menu does not contain Gateway Recovery Center as an option you must recover your software and drivers using software and driver recovery discs you have created For instructions see Recovering pre installed software and drivers using recovery discs on page 94 www gateway com 2 To recover software that was pre installed click Programs then click Application recovery _ gt SS L Program s originally provided with you
85. river you want to recover then click Next Se ey nee 3 If the software or driver is not shown on the list and you have a multiple disc set of recovery discs close Gateway Recovery Center and try another disc E Using Microsoft System Restore Microsoft System Restore periodically takes snapshots of your system settings and saves them as restore points In most cases of hard to resolve software problems you can return to one of these restore points to get your system running again Windows automatically creates an additional restore point each day and each time you install software or device drivers You can also create a restore point manually For instructions see Manually creating a restore point on page 97 95 CHAPTER 6 Troubleshooting gt To restore using Microsoft System Restore 1 Click Start Control Panel System and Maintenance then click Backup and Restore Center The Backup and Restore Center opens 2 E F 2 On the left side of the window click Repair Windows using System Restore then click Next The Choose a restore point dialog box opens E Synem Restore Cheese e revtore powt Seven hester of ret Charge cr mee ary ef yas Orura ont Pe eae p orate CRD Pe ertme pot Put oa mart te Lew aut Perr Ged Arot her fe Sommer A renters pee Goet ma pre Oras iinarte Tee Don ov ee Teram 96 www gateway com 3 Click the restore point you
86. rs opening 27 fragmentation 64 function keys 23 25 G Gateway contact information 3 H hard drive adding 45 backing up files 65 checking for errors 63 checking for free space 61 defragmenting 64 deleting files and folders 62 replacing 45 scanning for errors 63 troubleshooting 78 headphone jack 10 13 Hibernate mode 7 l i Link port 12 13 IEEE 1394 port 12 13 31 indicators Caps Lock 24 25 Num Lock 24 25 numeric keypad 24 25 power 7 Scroll Lock 24 25 installing battery 50 devices 31 digital camera 31 digital video camera 31 memory 38 peripheral devices 31 printer 31 scanner 31 side panel 35 system battery 50 Internet buttons 23 troubleshooting 79 83 J jacks See connections K keyboard buttons 23 cleaning 58 features 23 PS 2 port 12 troubleshooting 80 USB port 10 12 keys and buttons application 24 25 arrow 24 25 audio playback 23 25 directional 24 25 editing 23 25 117 Index function 23 25 Internet 23 mouse 26 navigation 23 25 numeric 24 25 sleep 25 Windows 24 25 L label Microsoft Certificate of Authenticity 3 product 3 LCD panel cleaning 58 troubleshooting 76 84 lights See indicators line in jack 13 14 line out jack 13 maintenance backing up files 65 checking for drive errors 63 checking hard drive space 61 cleaning 57 59 cleaning computer display 58 cleaning computer screen 58 cleaning mouse 59 defragmenting 64 deleting files 62 suggested
87. sage e Eject the diskette From the diskette drive then press ENTER e Make sure that the diskette you are using is IBM compatible The diskette drive LED is lit continuously e Remove the diskette from the drive If the light stays on try restarting your computer DVD drives See CD or DVD drives on page 73 Ethernet 76 You cannot see the other computers on your network e Make sure that your Ethernet cable is plugged into the Ethernet jack on your computer Make sure that the other end is plugged into a router e Make sure that all computers are plugged into a powered electrical outlet and turned on e Make sure that the router is plugged into a powered electrical outlet and turned on Most routers have lights that indicate they are working For more information see the documentation that came with your router e Make sure that all computers on your network have the same workgroup name e Make sure that all computers are using the same Subnet Mask e f you assigned IP addresses to the computers make sure that all computers have different IP addresses For home networks IP addresses should be 192 168 N N where N is a number you assign between 0 and 254 The first N should be the same for all computers on your network and the second N should be different for all computers on your network www gateway com The computer does not recognize an add in Ethernet card e Shut down and restart your computer
88. se If the menu shows a check mark next to Use Printer Offline click Use Printer Offline to clear the check mark a e Wait until files have been printed before sending additional files to the printer e IF you print large files or many files at one time you may want to add additional memory to the printer See the printer documentation for instructions for adding additional memory You see a Printer is out of paper error message After adding paper make sure that the printer is online Most printers have an online offline button that you need to press after adding paper Help CEE For more information about printer troubleshooting click Start then click Help and Support Type printer troubleshooter in the Search Help box then press ENTER You are not getting sound from the speakers e Make sure that the volume controls are turned up For more information see Adjusting the volume on page 28 e Make sure that mute controls are turned off For more information see Adjusting the volume on page 28 e IF you are using external speakers see the speaker setup poster to check your speaker connections e Make sure that the universal jacks are configured correctly For more information see Configuring the audio jacks on page 30 YJ Help For more information about sound troubleshooting click Start then click Help and Support Type sound troubleshooter in the Search Help box then press ENTER
89. st the volume Navigation keys Press these keys to move the cursor to the beginning of a line to the end of a line up the page down the page to the beginning of a document or to the end of a document 23 CHAPTER 3 Setting Up and Getting Started Feature Icon Description Indicators Show if your NUM Lock Caps Lock or SCROLL Lock keys are activated Press the corresponding key to activate the function Start menu These keys can also be used in combination with other keys to open utilities like F Find Search R Run and E Computer Windows keys py Press one of these keys to open the Windows Application key Press this key to access shortcut menus and help Ss assistants in Windows Bal Directional keys Press these keys to move the cursor up down right or left Numeric keypad Press these keys to type numbers when the numeric keypad NUM LOCK is turned on Elite multimedia keyboard features The keyboard has several different types of keys and buttons Your keyboard also has status indicators that show which keyboard feature is active Audio playback Sleep button Function keys Internet buttons buttons Indicators Windows keys Application key Navigation keys Numeric keypad 24 Feature Icon Sleep button C Function keys Application buttons Audio playback buttons Indicators Windows keys Ay Bis Application key reo AS Editing buttons Navigation keys Numeric keypad www ga
90. t You may want to gather these items and put together a computer cleaning kit A soft lint free cloth An aerosol can of air that has a narrow straw like extension Cotton swabs An optical disc drive cleaning kit 57 CHAPTER 5 Maintaining Your Computer Cleaning the exterior Q Warning When you shut down your computer the power turns off but some electrical current still flows through it To avoid possible injury from electrical shock unplug the power cord modem cable and network cable from the wall outlets e Always turn off your computer and other peripheral devices before cleaning any components e Use a damp lint free cloth to clean your computer and other parts of your system Do not use household abrasive or solvent cleaners because they can damage the Finish on components e Your computer is cooled by air circulated through the vents on the case so keep the vents free of dust With your computer turned off and unplugged brush the dust away from the vents with a damp cloth Be careful not to drip any water into the vents Cleaning the keyboard You should occasionally clean the keyboard to remove dust and lint trapped under the keys gt To clean the keyboard 1 Use an aerosol can of air with a narrow straw like extension to remove dust and lint trapped under the keys 2 If you spill liquid on the keyboard turn off your computer and turn the keyboard upside down Let the liquid drain the
91. t Hours 24 hours a day 7 days a week Model S No 9003703 Microsoft Certificate of Authenticity The Microsoft Certificate of Authenticity label found on the side of your computer includes the product key code for your operating system IF you ever reinstall Windows from the installation DVD you will need to enter these numbers to activate Windows CHAPTER 1 About This Reference 2 Checking Out Your Computer e Front e Back CHAPTER 2 Checking Out Your Computer Front DVD CD drive Memory card reader or Power button power diskette drive optional indicator www gateway com Component Icon Description DVD CD drive Use this drive to listen to audio CDs install games and programs watch DVDs and store large Files onto recordable discs depending on drive type This drive may be a CD recordable CD DVD or recordable DVD drive To identify your drive type and for more information about your drive see your user guide Memory card Insert a memory card from a digital camera reader optional MP3 player PDA cellular telephone or other devices into the memory card reader Diskette drive Insert a standard 3 5 inch diskette into the optional optional diskette drive Power button and Press this button to turn the power on or off power indicator You can also configure the power button to operate in Standby Resume mode or Hibernate mode The power indicator lights when the computer is turned o
92. teway com Description Press this button to activate your computer s Sleep power saving mode Press these keys to start program actions Each program uses different Function keys for different purposes See the program documentation to find out more about the function key actions Press these buttons to launch your Internet home page search for files or launch the calculator program Press these buttons to play your audio files and to adjust the volume Show if your Num Lock Caps Lock or ScROLL Lock keys are activated Press the corresponding key to activate the Function Press one of these keys to open the Windows Start menu These keys can also be used in combination with other keys to open utilities like F Find Search R Run and E Computer Press this key to access shortcut menus and help assistants in Windows Press these buttons to copy cut and paste Press these keys to move the cursor to the beginning of a line to the end of a line up the page down the page to the beginning of a document or to the end of a document Press the arrow keys to move the cursor Press these keys to type numbers when the numeric keypad NUM Lock is turned on 25 CHAPTER 3 Setting Up and Getting Started Using the mouse Scroll wheel Right button Left button The mouse is a device that controls the pointer movement on the computer display This illustration shows the standard mouse As you move t
93. tified equipment should be made by an authorized Canadian maintenance facility designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Warning To avoid electrical shock or equipment malfunction do not attempt to make electrical ground connections by yourself Contact the appropriate inspection authority or an electrician as appropriate Users should make sure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas The Ringer Equivalence Number REN assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface The termination on an interface may consist of any combination of devices subject only to me requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5 Laser safety statement Warning Use of controls or adjustments or performance of procedures other than those specified in this manual may result in hazardous radiation exposure To prevent exposure to laser beams do not try to open the enclosure of a CD or DVD drive All Gateway systems e vipped with CD and DVD drives co
94. uance of service may be required The telephone company may request that you disconnect the equipment until the problem is resolved The telephone company may make changes in its Facilities equipment operations or procedures that could affect the operation of this equipment If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service This equipment cannot be used on telephone company provided coin service Connection to party line service is subject to state tariffs Contact the state public utility commission or public service commission for information When programming or making test calls to emergency numbers Remain on the line and briefly explain to the dispatcher the reason for the call Perform such activities in the off peak hours such as early morning or late evenings The United States Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device to send any message via a telephone fax machine unless such message clearly contains in a margin at the top or bottom of each transmitted page or on the first page of the transmission the date and time it is sent an identification of the business other entity or other individual sending the message and the telephone number of the sending machine or such business other entity or individual Refer to your fax communication software document
95. udes information and maintenance instructions that are specific to your model of Gateway computer Some illustrations in this guide may look different than your computer because hardware options and port locations may vary For all other computer information see the online User Guide For more information For more information about your computer visit Gateway s Support page at www gateway com or the Web address shown on your computer s label The Support page also has links to additional Gateway documentation and detailed specifications Accessing the online User Guide In addition to this guide the User Guide has been included on your hard drive The User Guide is an in depth easy to read manual that includes information on the following topics e Help and technical support e Using and customizing Windows and other software e Controlling audio and video settings e Using the Internet e Protecting your files e Playing and recording media e Maintaining gt To access the User Guide e Click Start All Programs then click Gateway Documentation m www gateway com Gateway contact information The label on the side of your computer case contains information that identifies your computer model and serial number Gateway Customer Care will need this information if you call for assistance Web site gateway com Online support support gateway com Gateway Tech Support Phone 877 485 1464 toll free Tech Suppor
96. ustable chair to control your arm s height above the keyboard Use an adjustable chair that is comfortable distributes your weight evenly and keeps your body relaxed Position your chair so the keyboard is at or slightly below the level of your elbow This position lets your shoulders relax while you type Adjust the chair height adjust the forward tilt of the seat or use a footrest to distribute your weight evenly on the chair and relieve pressure on the back of your thighs Adjust the back of the chair so it supports the lower curve of your spine You can use a pillow or cushion to provide extra back support 17 CHAPTER 3 Setting Up and Getting Started Sitting at your computer e Avoid bending arching or angling your wrists Make sure that they are in a relaxed position when you type e Do not slouch forward or lean far back Sit with your back straight so your knees hips and elbows form right angles when you work e Take breaks to stand and stretch your legs e Avoid twisting your torso or neck Avoiding discomfort and injury From repetitive strain e Vary your activities to avoid excessive repetition e Take breaks to change your position stretch your muscles and relieve your eyes e Find ways to break up the work day and schedule a variety of tasks Preparing power connections Protecting from power source problems Q Warning High voltages can enter your computer through both the power cord
97. xt of any error messages and the steps you have taken Make sure that your computer is nearby at the time of your call The technician may have you follow troubleshooting steps 101 CHAPTER 6 Troubleshooting Telephone numbers Service description Use an automated menu system and your telephone keypad to find answers to common problems Resource Answers by Gateway Gateway Customer Care Sales accounting and warranty 102 Telephone numbers You can access the following services through your telephone to get answers to your questions Service description Get tutorial assistance for hardware and software issues Talk to a Gateway Customer Care representative about a non tutorial technical support question See Before calling Gateway Customer Care on page 100 before calling TDD Customer Care for hearing impaired is available Weekdays 8 00 a m 10 00 p m Pacific Time Weekends 8 00 a m 7 00 p m Pacific Time Get information about available systems pricing orders billing statements warranty service or other non technical issues Gateway offers a wide range of customer service Customer Care and information services Automated troubleshooting system How to reach 800 846 2118 US and Canada How to reach www gateway com answers Gateway Customer Care telephone numbers vary by country or region See the label on the front or side of your computer 60

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