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Gateway Profile 4 User's Manual

1. If reinstalling device drivers or programs does not resolve the problem reinstall Windows 188 Reinstalling device drivers Reinstalling device drivers Device drivers are programs that control devices such as the computer display CD or DVD drives and modems Drivers translate information between computer devices and programs Drivers for your original computer hardware are installed at Gateway If you install a new device you need to install the drivers provided by the device manufacturer You should reinstall device drivers m If directed to do so while troubleshooting m If you see a message indicating that there is a problem with a device driver If you need to reinstall device drivers because you are directed to do so while troubleshooting or if a message tells you that there is a problem with a device driver reinstall the device drivers by following the instructions in Reinstalling device drivers on page 189 If you just reinstalled Windows XP or Windows 2000 the device drivers were automatically reinstalled If you are not comfortable with the procedures covered in this section seek help from a more experienced computer user or a computer service technician 189 Chapter 12 Restoring Software gt To reinstall device drivers 190 1 Insert the red Drivers CD into the CD DVD or recordable drive If the program starts automatically go to Step 5 OR If the program does not st
2. 86 www gateway com Recording and playing audio Recording and playing audio Use the following instructions to make an audio recording by speaking into a microphone To make an audio recording 1 oO OA OQ Plug a microphone into one of the Microphone jacks on your computer For the location of the Microphone jacks see Front on page 2 and Back on page 4 Click Start All Programs Accessories Entertainment then click Sound Recorder The Sound Recorder opens 2 Sound Sound Recorder E m File Edit Effects Help Position Length 0 00 sec 0 00 sec Rewind Play Record Fast Forward Stop Click record then speak into the microphone When you finish recording click m stop Click File then click Save As The Save As dialog box opens Name the recording specify the location where you want to save the recording then click Save The recording is saved 87 Chapter 6 Using Multimedia gt To play an audio recording in Sound Recorder 88 1 2 3 4 Open the Sound Recorder Click File then click Open The Open dialog box opens Click the file you want to play then click Open Play the file by clicking play then stop playing the file by clicking W stop n Help and For more information about making or playing an audio Support recording in Windows XP click Start then click Help and Support Q Type the keyword recording audio or p
3. Personalized Business Solutions Personalized Business Solutions For warranty upgrades network support installing amp integrating consulting and a wide range of services for home or business www gateway com 37 Chapter 3 Getting Help Using eSupport The eSupport site is divided into four major areas m Support Home m Downloads m Contact Us m Account Info Each of these areas is represented by a tab across the top of the Web page Support Home tab To get specific information about your computer type your serial number into the My System Information box then click GO or click Look up my serial number for me For more information see Finding your specifications on page 9 The Support Information link lets you access product documentation specifications and guides By entering your serial number you get specific documents related to your system You can also browse through the reference area to locate an article specific to the question you have The Tutorials link lets you access an extensive library of how to articles and videos on topics such as making audio CDs and installing a hard drive Downloads tab The Downloads tab provides the latest software updates for BIOS and driver upgrades By entering your serial number you get drivers specific to your system Click All Downloads to walk through a step by step wizard to locate your drivers Contact Us tab The Contact Us tab contains
4. Adjusting the color depth and display area are two of the most basic display settings you may need to change You can also adjust settings such as the display background and screen saver Adjusting the color depth Color depth is the number of colors in the graphic displays Various image types require various color depths for optimum appearance For example simple color drawings may appear adequately in 256 colors while color photographs need millions of colors to be displayed with optimum quality Windows lets you choose from several color depth settings We recommend that the 32 bit True Color setting be used at all times If the color in your images seems false or jumpy especially after you have played a game or run a video intensive program check the color depth setting and return it to 32 bit True Color if necessary B To change the color depth 122 1 In Windows XP click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Appearance and Themes OR In Windows 2000 click Start Settings then click Control Panel The Control Panel window opens 2 Click Double click the Display icon The Display Properties dialog box opens Adjusting the screen and desktop settings 3 Click the Settings tab Display Properties Settings Themes Desktop Screen Saver Appearance Display Gateway EV700 on Intel r 82810E Graphics Co
5. 2 Click the arrow button to open the Name list click the printer CAPTURE FAX BVRP then click OK The Send Fax Wizard opens 3 Complete the wizard as instructed in Sending a fax on page 117 Receiving and viewing a fax gt To receive and view a fax 1 If PhoneTools is not open click Start All Programs PhoneTools then click PhoneTools If the Fax controls are not visible click Fax When PhoneTools is open it detects incoming faxes and stores them in the In Box 2 Toviewa fax click Fax Inbox then double click the fax you want to view The fax viewer opens where you can view and print the fax 119 Chapter 7 Using PhoneTools 120 www gateway com Customizing Your Computer This chapter provides information about customizing your computer by changing settings in Windows Read this chapter to learn how to Change screen and display settings Change the background and screen saver Adjust the mouse settings Program the multi function buttons on the keyboard Add change and switch user accounts in Windows XP Adjust power management settings mS oe Chapter 8 Customizing Your Computer Adjusting the screen and desktop settings You can adjust the computer display settings for brightness contrast and horizontal and vertical image position using the controls on the front of your computer display For more information about these adjustments see Computer display on page 26
6. Support tells you to To replace the Mini PCI card 1 Open the case by following the instructions in Opening the computer case on page 202 Warning Make sure that you removed all external cables and the D power cord 2 Remove the drive cage by following the instructions in Replacing the hard drive on page 210 214 Replacing the Mini PCI card 3 Press outward on both of the retaining clips holding the Mini PCI card until the card tips up at an angle www gateway com 215 Chapter 13 Upgrading Your Computer 4 Remove the Mini PC card 216 www gateway com Replacing the Mini PCI card 6 Connect the cable to the new Mini PCI card www gateway com 217 Chapter 13 Upgrading Your Computer 7 Carefully press the new Mini PCI card into the card slot Important The card must be fully seated in the slot before the retaining clips will snap into place 8 Replace the drive cage by following the instructions in Replacing the hard drive on page 210 9 Close the case by following the instructions in Closing the computer case on page 204 218 www gateway com Installing or replacing DIMM memory Installing or replacing DIMM memory When you upgrade your computer memory make sure that you install the correct type of memory module for your computer Your computer uses DIMM memory A DIMM memory module has several memory chips on one or both sides gt To i
7. To search for a topic in HelpSpot type a word or phrase keyword in the Search box located at the top of any HelpSpot screen then click the arrow button Help and Support Center Qx 9 6 O Index dictionary Videos D suprort PC Doctor System Restore she Favorites 2 History Search display properties Y Set search options Search box Microsoft Help and Support Center Windows XP Professional Search within previous results ki f Change View Se Print K Locate in Contents Search results i header Search Results Tips 47 results found for display properties Browse the search results Suggested Topics 2 results Picka task Click a result to display the information Common tasks Display settings ee prides mae Taa Click the headers to see search results from different sources Display Properties overview Didn t find what you re looking for Check out the search Tips Looking for more ways to find Help topics quickly and easily Try the Index Search results Full text Search Matches 15 results he a d ers Microsoft Knowledge Base 15 results Gateway com Search 15 results For each search you receive the following search result types m Suggested Topics These topics are located in HelpSpot and are relevant to your search topic m Full text Search Matches These topics are located in HelpSpot and contain the words you entered in t
8. 36 www gateway com Gateway Web site Gateway Web site Gateway s online support is available 24 hours per day 7 days per week and provides the most current drivers product specifications tutorials and personalized information about your system Visit the Gateway eSupport Web site at support gateway com For more information about connecting to the Internet see Using the Internet on page 63 Z Gateway com Support Microsoft Internet Explorer DER C7 i File Edit View Favorites Tools Help Qx O BD Lseach geravortes Meda O 3 W O Address http support gateway com support default asp EJ co Q Gateway iain it Search Support new Welcome to Gateway Support Email this page gt Print this page o My System Information Advanced Search n We can better support your system if you enter your Serial Number Ls Example 0012345678 AtHome At Work Support Find A Store Search Support information Tutorials Downloads Upgrades Support Documentation Support Information Find diagnostic troubleshooting and maintenance information about your PC Rate our Get the latest technical support documents and user s guides eSupport Site Tutorials View our library of step by step and video self help Gateway stores tutorials Quickly find the solution to common problems To find the Gateway store closest to you i please enter your zip Support Links ora M NEW
9. 9 10 11 Reinstalling programs Select a single program to reinstall OR Click Automatic Installation then select multiple programs to reinstall Grayed out programs are not available for Automatic Installation To select these programs click Manual Installation Click Install Follow any additional on screen instructions Depending on the programs you are reinstalling you may only need to restart your computer to complete the installation However if a setup wizard opens when you restart your computer follow the on screen instructions n Help and For more information about reinstalling programs in Support Windows XP click Start then click Help and Support Type the keyword installing programs in the HelpSpot Search box Search B then click the arrow gt To reinstall other programs from a CD 1 2 If you just reinstalled Windows go to Step 4 Otherwise go to the next step In Windows XP click Start Control Panel then click Add or Remove Programs OR In Windows 2000 click Start Settings Control Panel then double click the Add or Remove Programs icon In the Currently Installed Programs list click the program you want to uninstall then click Change Remove and follow the on screen instructions Insert the program CD into the CD DVD or recordable drive Complete the program reinstallation by following the instructions included with the program CD n 193 Chap
10. Be careful not to bump or drop your computer and do not put any objects on top of it The case although strong is not made to support extra weight When transporting your computer we recommend that you put it in the original packaging materials Keep diskettes and your computer away from magnetic fields Magnetic fields can erase data on both diskettes and hard drives Avoid subjecting your computer to extreme temperature changes The case can become brittle and easy to break in cold temperatures and can melt or warp in high temperatures Damage due to either extreme is not covered by your warranty As a general rule your computer is safest at temperatures that are comfortable for you Keep all liquids away from your computer When spilled onto computer components almost any liquid can result in extremely expensive repairs that are not covered under your warranty Avoid dusty or dirty work environments Dust and dirt can clog the internal mechanisms Caring for your computer Use the following table to set up a regular maintenance schedule Maintenance task Immediately Monthly When needed See after purchase Create an emergency diskette X page 172 Check for viruses X X page 174 Manage hard drive space X page 177 Clean up hard drives X X page 178 Scan hard drive for errors X X page 179 Defragment hard drive X X page 181 Back up files X X page 183 Clean computer case X page 185 Clean keyboard X page 186 Clean computer disp
11. Right side Description Insert a Type and Type II PC Card into this slot For more information see Adding PC Cards on page 198 Press the eject button to remove a PC Card from the PC Card slot For more information see To remove a PC Card on page 199 Plug an IEEE 1394 also known as Firewire or i Link device such as a digital video camera into this 4 pin IEEE 1394 port For more information see Installing a printer scanner or other peripheral device on page 30 Plug USB Universal Serial Bus devices such as a USB lomega Zip drive printer scanner camera keyboard or mouse into these ports For more information see Installing a printer scanner or other peripheral device on page 30 Chapter 1 Checking Out Your Gateway Profile Identifying your model Important The labels shown in this section are for informational purposes only Label information varies by model features MG ordered and location Gateway model number The label located on the computer case beneath the speakers contains information that identifies your computer model Gateway Technical Support will need this information if you call for assistance Gateway serial number You can locate the Gateway serial number m Printed on the black system label located on the computer case beneath the speakers m Printed on the customer invoice that came with your computer The invoice will also contain your customer
12. sssusa cae 22 MOUSE rea senin ait ata 2k peri cad a EE E ena ata Aide Maen pie letras ee 24 Using the MOUSE 2 4 62 scecan nce ge ated windwend belie ed bela ned bu EDAR 25 Computer display i rengim 0 ccc cette ee 26 External cont AS acc a eee Mean oe ae ceed be eee od 26 OS DiOptions u es iie a ea i ae gage hs eae a i SN Meee erat eth Geel 27 Installing a printer scanner or other peripheral device 30 3 Getting Help nacenan van date idvewiate e AP a deca ahve 31 HelIPSPOt mostem etenas a a anal ete a AE aa athe Ghat ig tes 32 Searching for a topic 1 0 eee 34 HelpSpot videos 0 00 cece 35 Online R l sainia a te Pada a as eRe Pe ed ee ee ad 36 Gateway Web site 0 0 eee 37 Using SUpport aissi aip die ee yt Ea Peed EA deel e ayes Gees 38 Windows Basics c iccose iis ses eee ici be he ew ees te es 39 About the Windows environment 0 00 e eee a 40 Using the desktOp swine rna ae sy eae Ged 2 lpn Radia rad ech NIE AS EA E 41 Using the Start Menu caseiras aeee e weld Sede ent ed when eines 42 Adding icons to the desktop 0 e eee eae 43 Identifying window items 0 0 ce eee 44 Working with files and folders 0 cece tees 46 Viewing ONIVES or eeen k nod acelgn newt EEEE bed axe ad E petdoc 46 Creating folders 0 ccc tees 47 Copying and moving files and folders 0 000 c eae eee 49 Deleting files and folders 0
13. Disabled System Time 11 09 31 System Date 10 15 2000 Fl Help TL Select Item ESC Exit lt gt Select Menu Change Values Enter Select gt Sub Menu Item Specific Help Select the display language for the BIOS F9 Setup Defaults F10 Save and Exit Use the navigation keys displayed at the bottom of the BIOS Setup utility screen to move through the BIOS menus and make selections Press F1 to get more help about options 223 Chapter 13 Upgrading Your Computer 224 www gateway com Troubleshooting This chapter provides some solutions to common computer problems Read this chapter to learn how to m Troubleshoot typical hardware and software problems m Get telephone support m Use automated troubleshooting systems m Get tutoring and training If the suggestions in this chapter do not correct the problem see Getting Help on page 31 for more information about how to get help Chapter 14 Troubleshooting Safety guidelines While troubleshooting your computer follow these safety guidelines 226 Never remove your computer case access panel while your computer is turned on and while the modem cable and the power cord are connected If you are using or have purchased an additional monitor do not attempt to open the monitor case To do so is extremely dangerous Even if the power is disconnected energy stored in the monitor components can be dangerous Also opening the monitor voids
14. This process is called streaming Help and For more information about streaming files in Windows XP Support click Start then click Help and Support Type the keyword streaming in the HelpSpot Search box Search B then click the arrow Playing multi player games With a home network you can play multi player games Load a game like Microsoft Midtown Madness 2 on your computers and in minutes you and your friends can race in competing cars through the streets of San Francisco Help and For more information about playing multi player games in Support Windows XP click Start then click Help and Support Type the keyword games or network games in the HelpSpot Search box Search E then click the arrow 151 Chapter 9 Networking Your Computer Selecting a network connection The biggest decision you need to make when creating your network is what type of connection you will use Gateway supports both wired and wireless Ethernet networks Use the following criteria as a guide when selecting a network connection Wired Ethernet network Create a wired Ethernet network if m You are building a new home or your existing home already has Ethernet cable installed in each room that has a device you want to connect m You are creating a network in an office or business where network speed is more important than moving about with your computer m Your computer has an Ethernet jack for connecting to the network
15. When finished Disk Defragmenter asks if you want to quit the program 6 Click Close or Yes then click the X in the top right corner to close the Disk Defragmenter window n Help and For more information about defragmenting the hard drive Support in Windows XP click Start then click Help and Support Type the keyword defragmenting in the HelpSpot Search box Search g then click the arrow 182 www gateway com Managing hard drive space Backing up files Backing up files and removing them from the hard drive frees space for new files on the hard drive It also protects you from losing important information if the hard drive fails or you accidentally delete files You should back up your files regularly to a writable CD if you have a recordable drive or to diskettes Use a backup device such as a recordable drive or Zip drive to do a complete hard drive backup For more information see Using a recordable drive on page 101 If you do not have a high capacity backup device and you want to purchase one you can contact Gateway s Add on Sales department or visit the Accessories Store at accessories gateway com Help and For more information about backing up files in Support Windows XP click Start then click Help and Support Type the keyword saving files in the HelpSpot Search bOX Search g then click the arrow Using the Scheduled Task Wizard The Scheduled Task Wizard lets you schedule m
16. Windows Basics Working with files and folders You can organize your files and programs to suit your preferences much like you would store information in a file cabinet You can store these files in folders and copy move and delete the information just as you would reorganize and throw away information in a file cabinet Viewing drives Drives are like file cabinets because they hold files and folders A computer almost always has more than one drive Each drive has a letter usually Local Disk C for the hard drive and 3 Floppy A for the diskette drive You may also have more drives such as a CD DVD or recordable drive B To view the drives on your computer m In Windows XP click Start then click My Computer on the Start menu OR In Windows 2000 double click the My Computer icon on the desktop Drives 46 www gateway com Working with files and folders gt To see the files and folders on a drive m Double click the drive icon If you do not see the contents of a drive after you double click its icon click Show the contents of this drive Help and For more information about files and folders in Support Windows XP click Start then click Help and Support Type the keyword files and folders in the HelpSpot Search box Search B then click the arrow Creating folders Folders are much like the folders in a file cabinet They can contain files and other folders Files are much like paper documen
17. Wireless Ethernet IEEE 802 11a or IEEE 802 11b network Create a wireless Ethernet network if m You are looking for an alternative to installing cable for connectivity m The ability to move about with your computer is as important as network speed m Your computer has wireless Ethernet IEEE 802 11a or IEEE 802 11b for networking Help and For more information about selecting network connections Support in Windows XP click Start then click Help and Support Type the keyword networks or network types in the HelpSpot Search box Search g then click the arrow 152 Using a wired Ethernet network Using a wired Ethernet network A wired Ethernet network consists of two or more computers connected together through an Ethernet cable This connection type is commonly used in offices around the world and can be used to build computer networks in the home Ethernet Fast Ethernet or Gigabit Ethernet Ethernet is available at three different speeds Standard Ethernet runs at 10 Mbps Fast Ethernet runs at 100 Mbps and Gigabit Ethernet runs at 1000 Mbps Most home networks are built using Standard or Fast Ethernet components Business networks are typically built using Fast or Gigabit Ethernet components To create a wired Ethernet network you or your electrician must m Install special Ethernet cables in your home or office Important Check local code requirements before installing Ethernet cable or other wiring in you
18. cece et eee 51 Browsing for files and folders 0 0 cece tees 52 searching for fileS 0 6 ne aww eee fad de dt Vee bee dareinathweuce Dae eed 54 Using the Windows Search utility 0000 a 55 Working with documentS E E eee teens 57 Creating a new document 0 000 eee tees 57 Saving a document 0000 c cee tees 58 Opening a document 0 00 cette eee 59 Printing a document sieges neti teehee eee Oe Anh Pha ees 60 ShOrCUIS enr e nae plate a a tag Gob te nee tiete pe uiy eee wee ees 61 Using the Internet cicada ane eeeeted earl 63 Learning about the Internet 0 ee eee 64 Setting up an Internet account 0 0 00 eee 66 Accessing your Internet account 000 cece eee eee 66 Using the World Wide Web 1 2 0 eee eae 68 Connecting to a Website 0 cc ee 69 Downloading files 0 0 cect eee 70 WSING ema hah te sc BA ek Dae eB a eine a al J bee a oe ENS a Uk dtr 71 Sending e mail 0 0 ete 71 Checking your e mail 0000 ete 72 Using Multimedia 02260569 ess See ree ees Bee he teehee 73 Using the diskette drive t Eira CE EEE eee 74 Using the CD or DVD drive 00 c cee 76 Identifying drive types 2 eee 76 Inserting a CD Or DVD ss cris ee hs Sadan as da WAG wd A eee a 77 Adjusting the volume 2 0 00 ce eee 79 Adjusting the volume in Windows XP 00 cece ee 79 Adjusting the volume
19. click the show hidden icons button 2 Release the eject button by pressing the PC Card eject button once 3 Eject the PC Card by pressing the eject button again 199 Chapter 13 Upgrading Your Computer Selecting a place to work Work on your computer in an area that Is clean avoid dusty areas Is a low static environment avoid carpeted areas Has a stable surface on which to set your computer Has enough room to place all the computer parts Is near a grounded outlet so you can test your computer after installation Is near a telephone in case you need help from Gateway Technical Support Gathering the tools you need Some tools and supplies that you may need to work on your computer are m A Phillips screwdriver m A flat head screwdriver m A notebook to take notes m A soft towel to lay your computer on m Small containers to store various types of screws A grounding wrist strap available at most electronic stores 200 Preventing static electricity discharge Preventing static electricity discharge The components inside your computer are extremely sensitive to static electricity also known as electrostatic discharge ESD Warning ESD can permanently damage electrostatic discharge sensitive components in your computer D Prevent ESD damage by following ESD guidelines every time you open the computer case Warning To avoid exposure to dangerous electrical voltages and moving parts turn off your com
20. clicking a pattern in the Pattern list then clicking OK 7 Click OK 130 www gateway com Adjusting the screen and desktop settings Selecting a screen saver You can use a screen saver to keep others from viewing your display while you are away from your computer Windows supplies a variety of screen savers that you can choose from and many more are available from the Internet and as commercial products gt To select a screen saver 1 In Windows XP click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Appearance and Themes OR In Windows 2000 click Start Settings then click Control Panel The Control Panel window opens 2 Click Double click the Display icon The Display Properties dialog box opens 3 Click the Screen Saver tab Display Properties Themes Desktop Screen Saver Appearance Settings v Settings fi Preview Wait 10 minutes On resume display Welcome screen Monitor power To adjust monitor power settings and save energy Aaa click Power OK Cancel 131 Chapter 8 Customizing Your Computer 132 4 Click the arrow button to open the Screen Saver list then click the screen saver you want Windows previews the screen saver If you want to customize the screen saver click Settings then make your changes If the Settings button is not available you cannot customize the scree
21. clock 29 close button 45 closing computer case 204 program 45 61 unresponsive program 20 window 45 61 color 28 changing depth 122 changing number of 122 changing scheme 125 computer case closing 204 opening 202 Computer display troubleshooting 231 computer display adjusting settings 26 controls 3 26 122 262 on screen display 3 26 connecting AC power 18 PS 2 keyboard 5 PS 2 mouse 5 to Ethernet 5 to Internet 5 66 to network 5 to Web site 69 connections audio in 5 audio out 5 digital camera 5 7 digital video camera 7 Ethernet 5 external audio 5 Firewire 7 headphones 3 i Link 7 IEEE 1394 7 Kensington lock slot 5 keyboard 5 7 line in 5 line out 5 lock slot 5 modem 5 monitor 5 mouse 5 7 network 5 parallel 5 power 5 power cord 5 printer 5 7 PS 2 keyboard 5 PS 2 mouse 5 scanner 5 7 serial 5 speakers 5 USB 5 7 Zip drive 5 7 contrast 27 copying CD 110 files and folders 49 61 text and graphics 61 creating data CD 100 data DVD 100 desktop icons 43 desktop shortcuts 43 documents 57 folders 47 MP3 files 94 music CD 105 music files 94 startup diskette 172 Customer Service Accounting 249 Sales 249 Warranty 249 customizing 121 cutting files and folders 49 61 text and graphics 61 D default printer 245 defragmenting hard drive 181 deleting files and folders 41 51 52 61 178 desktop 40 adding icons 43 adding shortcuts 4
22. m Type of file such as a program or a text document 56 www gateway com Working with documents Working with documents Computer documents include word processing files spreadsheet files or other similar files The basic methods of creating saving opening and printing a document apply to most of these types of files The following examples show how to create save open and print a document using Microsoft WordPad Similar procedures apply to other programs such as WordPerfect Microsoft Word and Microsoft Excel For more information about using a program click Help on its menu bar Creating a new document a To create a new document 1 Click Start All Programs Accessories then click WordPad Microsoft WordPad starts and a blank document opens E Document WordPad File Edit View Insert Format Help For Help press F1 2 Begin composing your document Use the menus and toolbar buttons at the top of the window to format the document n Chapter 4 Windows Basics Saving a document After you create a document you need to save it if you want to use it later B To save a document 1 Click File then click Save The Save As dialog box opens a gt O y Computer File My Network Save as type Rich Text Format RTF v 2 Click the arrow button to open the Save in list then click the folder where you want to save the file If you do not see the folder you want browse thro
23. opens 2 Click Turn Off Windows shuts down and turns off your computer Important If for some reason you cannot use the Turn Off Computer option in Windows to turn off your computer press and hold the power button for about five seconds then release it n gt To turn off your computer in Windows 2000 1 Click Start then click Shut Down The Shut Down Windows dialog box opens 2 Click the arrow button to open the What do you want your computer to do list then click Shut down 3 Click OK Windows shuts down and turns off your computer Important If for some reason you cannot use the Shut Down option in Windows to turn off your computer press and hold the power button for about five seconds then release it 19 Chapter 2 Getting Started Restarting rebooting your computer If your computer does not respond to keyboard or mouse input you may have to close programs that are not responding If closing unresponsive programs does not restore your computer to normal operation you may have to restart reboot your computer gt To close unresponsive programs and restart your computer 20 T Press CTRL ALT DEL then click Task Manager The Task Manager window opens 2 Click the Applications tab then click the program that is not responding 3 Close the program by clicking End Task 4 if your computer does not respond turn it off wait ten seconds and turn it on again Important If your computer does not tu
24. 1 530 167 296 bytes I Free space 18 858 508 288 bytes Capacity 20 388 675 584 bytes Drive C Disk Cleanup 178 www gateway com Managing hard drive space 3 Click Disk Cleanup The Disk Cleanup dialog box opens 4 Make sure that the check box beside each file type you want to delete is selected For more information about file types you can delete read the descriptions in the Disk Cleanup dialog box 5 Click OK then click Yes n Help and For more information about keeping the hard drive space Support free of unnecessary files in Windows XP click Start then click Help and Support Q Type the keyword disk cleanup in the HelpSpot Search DOX Search B then click the arrow Checking the hard drive for errors The Error checking program examines the hard drive for physical flaws and file and folder problems This program corrects file and folder problems and marks flawed areas on the hard drive so Windows does not use them If you use your computer several hours every day you probably want to run Error checking once a week If you use your computer less frequently once a month may be adequate Also use Error checking if you encounter hard drive problems gt To check the hard drive for errors 1 In Windows XP click Start then click My Computer The My Computer window opens OR In Windows 2000 double click the My Computer icon The My Computer window opens 2 Right click the hard drive that
25. 10 Moving from Your Old Computer B To find files using Find or Search 164 You can often identify different data file types by looking at the file s extension the part of the file name following the last period For example a document file might have a DOC extension and a spreadsheet file might have an XLS extension File type File usually ends in Documents DOC TXT RTF HTM HTML DOT Spreadsheets XLS XLT TXT Pictures JPG BMP GIF PDF PCT TIF PNG EPS Movies MPEG MPG AVI GIF MOV Sound and Music WAV CDA MP3 MID MIDI WMA 1 In Windows XP click Start then click Search The Search Results window opens OR In Windows 98 Windows Me or Windows 2000 click Start Find or Search then click For Files or Folders The Search Results window opens 2 Use Windows Find or Search to locate data files by file name or file type For help on finding files click Help then click Help and Support Center or Help Topics For more information see Searching for files on page 54 Help and For more information about finding files in Windows XP Support click Start then click Help and Support Type the keyword searching for files in the HelpSpot Search box Search B click the arrow then click the Full text Search Matches button Transferring Internet settings Transferring Internet settings You can use different methods to transfer your Internet account
26. 2000 8 04 AM 640 x 480 E Boxing 1 59KB JPEG Image 10 23 2000 8 02 AM 640 x 480 Boxing 2 56KB JPEG Image 10 23 2000 8 02 AM 640 x 480 E Brits n Darts 58KB JPEG Image 10 23 2000 8 02 AM 640 x 480 calvin 61KB JPEG Image 10 23 2000 8 02 AM 640 x 480 Add Remove data gt em es 2 project P3 4 preview transitions record fj 020102_1707 Name _size Type Modified Re arks E 3 dudes jpg 58KB JPEGImage 10 23 2000 8 01 52 AM E Bal of Bacon jpg 58KB JPEG Image 10 23 2000 8 04 26 AM E Boxing 1 39 59KB JPEG Image 10 23 2000 8 01 58 AM E Boxing 2 jpg 56KB JPEG Image 10 23 2000 8 02 04 AM E Brits n Darts jpg 58KB JPEG Image 10 23 2000 8 02 34 AM E calvin jpg 61KB JPEG Image 10 23 2000 8 02 41 AM E cap eyes ipg 58KB JPEGImage 10 23 2000 8 03 18 AM E Dave amp Annie jpg JPEG Image 10 23 2000 8 04 50 AM Bi Kendall jog 54KB JPEG Image 10 23 2000 8 02 28 AM Bi Tired dog pg 62KB JPEG Image 10 23 2000 8 03 31 AM Project Size 584KB Estimated free space 649 8 MB on a 74 min CD 702 5 MB on an 80 min CD 74 00 80 00 10 file s 0 folder s Data CD Joliet IDE CD R RW 12x8x32 Track At Once Record 108 www gateway com Creating music CDs 6 After you have added all of your tracks and files click record The Record CD Setup dialog box opens Start Recording Record CD Setup E Select CD R Drive Number of Copies F IDE CD R RW 1248432 rs cre I Copy to hard drive first r Help Write Speed
27. Display Gateway EV700 on Intelfr 82810E Graphics Controller Screen resolution Color quality Less More High 24 bit N 800 by 600 pixels Dini Troubleshoot Advanced www gateway com Adjusting the screen and desktop settings 4 Drag the Screen resolution or Screen area slider to the size you prefer 5 To save your changes in Windows XP click OK then click Yes OR To save your changes in Windows 2000 click OK then click OK again Help and For more information about adjusting screen resolution in Support Windows XP click Start then click Help and Support Type the keyword changing screen resolution in the HelpSpot Search box Search g then click the arrow Changing the colors on your Windows desktop You can change the colors of Windows desktop items such as the background color and dialog box title bars B To change desktop colors in Windows XP 1 Click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Appearance and Themes 2 Click Double click the Display icon The Display Properties dialog box opens 125 Chapter 8 Customizing Your Computer 3 Click the Appearance tab Display Properties Themes Desktop Screen Saver Appearance Settings Inactive Window fers Active Window DER Message Box X Windows and buttons Windows xP style Color scheme Default blue Font size i B
28. ID number m Displayed in HelpSpot in Windows XP Click Start Help and Support then click View product serial number Microsoft Certificate of Authenticity The Microsoft Certificate of Authenticity label found on the back of your computer includes the product key code for your operating system a a mes P Home Eo icroso Mi Segont Mer NON MT TL N09 00208 Product Key XXXXX XXXXX XXXXX XXXXX XXXXX moses ARN Microsoft Certificate of Authenticity X08 34930 Finding your specifications Finding your specifications For more information about your computer such as memory size memory type and hard drive size go to the My Computer Info link in HelpSpot or visit Gateway s eSupport page at support gateway com The eSupport page also has links to additional Gateway documentation and detailed specifications In Windows XP click Start Help and Support then click My Computer Info to view your computer s serial number Click Start Help and Support then click See your PC s configuration to check your computer s specifications Help and Support Center gt 6 CG Index gt Dictionary Videos Support PC Doctor System Restore Set search options Z Microsoft Help and Support Center Windows XP Professional Help topic Frequently asked questions FAQs Using your computer Video and online tutorials What s new in Windows XP Music video games and photos Windo
29. Shortcuts on page 61 If you cannot find the file you want to delete see Searching for files on page 54 2 Click File then click Delete Windows moves the files and folders to the Recycle Bin n Help and For more information about deleting files and folders in Support Windows XP click Start then click Help and Support Type the keyword deleting files and folders in the HelpSpot Search box Search g then click the arrow gt To recover files or folders from the Recycle Bin 1 Double click the Recycle Bin icon The Recycle Bin window opens and lists the files and folders you have thrown away since you last emptied it 2 Click the files or folders that you want to restore For instructions on how to select multiple files and folders see Shortcuts on page 61 3 Click File then click Restore Windows returns the deleted files or folders to their original locations n 51 Chapter 4 Windows Basics B To empty the Recycle Bin Caution Emptying the Recycle Bin permanently erases any files or i folders in the bin These files cannot be restored Double click the Recycle Bin icon on the desktop The Recycle Bin window opens 2 Click File then click Empty Recycle Bin Windows asks you if you are sure that you want to empty the bin 3 Click Yes Windows permanently deletes all files in the Recycle Bin Help and For more information about emptying the Recycle Bin in Support
30. Type the recipient s name company if applicable and fax number then click Next Send Fax Wizard Cover Page Please select the type of cover page you would like included with your fax from the Template drop down list Choose None if you do not wish to include a cover page for this fax You can change the logo displayed on the cover page by clicking on the Choose logo button Type into the Message Text box the notes you would like displayed on the cover page When finished click on Next nt a AF Message Text cre 4 Type the message text in the Message Text area 5 Click the arrow button to open the Template list then click the template cover page that you want If you typed a message in the Message Text area you must select a cover page 6 Click Next 7 if you want to attach a file make sure that the file is not open then click browse click the file then click Open 8 Click Next then click Finish The Confirm Transmissions dialog box opens 9 Click Send PhoneTools dials the fax number and sends your fax Important If for any reason you receive a failed transmission message click Send then click Outbox Right click the fax that was not sent to modify it 118 www gateway com Sending and receiving faxes Faxing from programs gt To fax a document directly from most programs 1 In the program with the document open click File then click Print The Print dialog box opens
31. a program or if you have reinstalled your operating system you can reinstall programs from the yellow Applications CD and other program CDs If you are reinstalling programs from other program CDs follow the installation instructions on each CD If you want to reinstall a program uninstall the old version first gt To reinstall programs from the Applications CD 192 1 2 If you just reinstalled Windows go to Step 4 Otherwise go to the next step In Windows XP click Start Control Panel then click Add or Remove Programs OR In Windows 2000 click Start Settings Control Panel then double click the Add or Remove Programs icon In the Currently Installed Programs list click the program you want to uninstall then click Change Remove and follow the on screen instructions Insert the yellow Applications CD into the CD DVD or recordable drive If the program starts automatically go to Step 8 OR If the program does not start automatically go to Step 5 Click Start then click Run The Run dialog box opens In the Open text box type d runmenu exe where d is the drive letter of your CD DVD or recordable drive Click OK If this is the first time you have inserted the yellow Applications CD accept the End User License Agreement EULA by clicking Yes accept it then clicking Continue The Gateway Driver and Application Recovery program starts and the Drivers and Application Recovery tab appears
32. account with America Online might have an e mail address that is similar to this one sepa User name Internet domain name Sending e mail B To send e mail using America Online 1 Connect to your America Online account 2 Click Write 3 Type the e mail address of the recipient you want to send e mail to in the Send To box 4 Type the subject of your e mail in the Subject box ol Type the e mail message 6 When finished click Send Now Your e mail is sent over the Internet to the e mail address you specified 71 Chapter 5 Using the Internet Checking your e mail gt To check your e mail using America Online 1 Connect to your America Online account 2 Click Read 3 Double click the Message you want to read n For more information about managing and organizing your e mail messages see the online help in your e mail program Help and For general information about using e mail in Windows XP Support click Start then click Help and Support Type the keyword e mail in the HelpSpot Search box Search g then click the arrow 72 Using Multimedia This chapter provides information on using the multimedia features of your computer Read this chapter to learn how to Use the diskette drive Use the CD or DVD drive Adjust the volume Play CDs and DVDs Record and play audio files Use Windows Media Player Use MusicMatch Use a recordable drive to create CDs Chapter 6 Us
33. available for your computer Chapter 1 Checking Out Your Gateway Profile Front Diskette drive Headphone Speaker Microphone jack CD DVD Recordable drive jack _ www gateway com Computer display controls Diskette eject button Speaker Power button CD DVD eject button Component Icon Diskette drive Headphone jack Q Speakers Microphone jack A CD DVD Recordable drive Computer display controls Diskette eject button Power button CD DVD eject button Front Description Use this drive to store smaller files on diskettes For more information see Using the diskette drive on page 74 Plug headphones into this jack Provide stereo audio output when headphones or amplified speakers are not plugged in Plug a microphone into this jack to record sound Use this drive to listen to audio CDs install games and programs watch DVDs and store large files onto recordable CDs For more information see Using the CD or DVD drive on page 76 and Using a recordable drive on page 100 This drive may be a CD CD RW DVD or DVD CD RW drive To identify your drive type and for more information about your drive see Identifying drive types on page 76 Use these controls to enter the OSD on screen display and adjust the computer display settings For more information about the computer display and OSD see Computer display on page 26 Press
34. com HelpSpot You can find help information by clicking a link performing a search or browsing the index To learn about using your Gateway computer your mouse and other tasks click the Using your computer link on the HelpSpot main page 0 Help and Support Center BEE lt Back gt O i Index gt Dictionary 8 Videos Support PC Doctor System Restore Search NE Y Set search options Microsoft Help and Support Center Windows XP Professional Help topic Help and Support Center Qa O A Aue dictionary G videos FH sunport GB ec doctor G system Restore Search dE Y Set search options Microsoft Help and Support Center Windows XP Professional Music video games Search only Using your computer ee Ac avorite 3 Change View Print photos Using your computer Using your computer O Learning computer basics Overviews Articles and Tutorials C Using multimedia features E Introduction to HelpSpot Internet Web e mail networks phone amp E Tour Windows xP 2 Fax Product tours Working remotely System administrati L Computer basics Mobile computing Accessibilit CE Customizing the mouse and keyboard C Maintenance and Fixing Printing and faxing Performance and maintenance E windows Glossary E Windows keyboard shortcuts overview B Tools E Go to a Windows newsgroup www gateway com 33 Chapter 3 Getting Help Searching for a topic
35. computer case on page 202 Warning Make sure that you removed all external cables and the D power cord 2 Unsnap the two drive cage tabs 3 Remove the drive cage from your computer 210 www gateway com Replacing drives 4 Disconnect the drive cable and power cable 5 Remove the four screws that hold the drive into drive cage Screw Screw a Ps waa i Screw Screw www gateway com 211 Chapter 13 Upgrading Your Computer 6 Remove the drive 7 Make sure that the jumpers on the new drive are set the same as the drive you are replacing Jumpers 8 Insert the new drive into the drive cage and secure it with the four screws removed earlier 9 Connect the drive cable and power cable to the drive 212 www gateway com Replacing drives 10 Align the single drive cage tab into the case notch then swing the drive cage down until the two drive cage tabs on the other side snap into place 11 Close the case by following the instructions in Closing the computer case on page 204 n www gateway com 213 Chapter 13 Upgrading Your Computer Replacing the Mini PCI card The modem in your computer is a Mini PCI card If you need to install a new Mini PCI card you must first remove the existing card Perform this procedure only if Gateway Technical Support tells you to Warning Replace the Mini PCI card with only Gateway approved cards Perform this procedure only if Gateway Technical
36. gateway com 35 Chapter 3 Getting Help Online help Many programs provide information online so you can research a topic or learn how to perform a task while you are using the program You can access most online help information by selecting a topic from a Help menu or by clicking a Help button Gateway Homepage Microsoft Internet Explorer File Edit View Favorites Tools Help You can search for information by viewing the help contents checking the index searching for a topic or keyword or browsing through the online help E Microsoft Internet Explorer Options Web Help Contents Index Search Favorites Getting started with Internet Explorer Finding the Web Pages You Want Browsing the Web Offline Printing and Saving Information Sending Information over the Internet Safe Getting started with Understanding Security and Privacy on the Internet Explorer Controlling Access to Inappropriate Interne 5 A Customizing Your Web Browser With an Internet connection and Internet ie Explorer you can find and view e Accessibility information about anything on the Web Just click the topics below to get started You ll find more information to help you browse the Internet in the Help Contents Basic setup If you aren t connected to the Internet or you want to create a new connection click this link e Setup an Internet connection Learning about Internet Explorer lt
37. into the outlet then turning it on to test the outlet Make sure that all devices are connected securely and the surge protector is turned on Troubleshooting Printer Printer will not turn on m Make sure that the power cord is plugged into an AC power source m Make sure that the electrical outlet is working by plugging a working device such as a lamp into the outlet then turning it on to test the outlet Printer is on but will not print m Make sure that the printer is online Many printers have an online offline button that you may need to press m If the printer you want to print to is not the default printer make sure that you have selected it in the printer setup p To set a default printer in Windows XP 1 Click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Printers and Other Hardware 2 Click Double click the Printers and Faxes icon The Printers and Faxes window opens 3 Right click the name of the printer you want to be the default printer then click Set as Default Printer B To set a default printer in Windows 2000 1 Click Start Settings then click Printers 2 Right click on the name of the printer you want to be the default printer then click Set as Default n m Make sure that the cable between the printer and your computer is connected securely to the correct port Check the port and cable for bent or broken pins
38. m Make sure that you have a DVD drive To identify your drive type see Identifying drive types on page 76 m Make sure that the disc label is facing up then try again m Try a different disc Occasionally discs are flawed or become scratched and cannot be read by the DVD drive Shut down and restart your computer m Clean the disc For more information see Cleaning CDs and DVDs on page 230 m Reinstall the DVD player program For more information see Reinstalling programs on page 192 m Reinstall the device driver For more information see Reinstalling device drivers on page 189 m DVDs and DVD drives contain regional codes that help control DVD title exports and help reduce illegal disc distribution To be able to play a DVD the disc s regional code and your DVD drive s regional code must match The regional code on your DVD drive is determined by your computer s delivery address The regional code for the United States and Canada is 1 The regional code for Mexico is 2 Your DVD drive s regional code must match the regional code for the disc The regional code for the disc is on the disc disc documentation or disc packaging If the DVD movie does not play the disc s regional code and your DVD drive s regional code may not match 229 Chapter 14 Troubleshooting Cleaning CDs and DVDs Clean discs by wiping from the center to the edge not around in a circle using a product such
39. next to the name of the modem then click More Info The Modem Info dialog box opens If information about the modem appears the modem passed diagnostics If no modem information is available if a white screen appears with no data or if you get an error such as port already open or the modem has failed to respond the modem did not pass diagnostics n m Reinstall the device driver For more information see Reinstalling device drivers on page 189 242 Troubleshooting The modem is noisy when it dials and connects When your modem tries to connect to another modem it begins handshaking Handshaking is a digital getting acquainted conversation between the two modems that establishes connection speeds and communication protocols You may hear unusual handshaking sounds when the modems first connect If the handshaking sounds are too loud you can turn down the modem volume gt To turn down the modem volume in Windows XP 1 A Click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Printers and Other Hardware Click Double click the Phone and Modem Options icon then click the Modems tab Click the modem you want to adjust then click Properties Click the Modem tab then adjust the Speaker volume control Click OK twice to close the Phone and Modem Options dialog box gt To turn down the modem volume in Windows 2000 1 2 Cl
40. options B To adjust the OSD settings 1 Press the MENU SELECT button The OSD menu opens 2 Use the and buttons to highlight a control then press the MENU SELECT button 3 Use the and buttons to adjust the control to the desired level 4 When you have finished making adjustments press the EXIT button to return to the main menu screen 5 If you want to adjust additional ODS options repeat Step 2 through Step 4 until all adjustments are made 6 Press the EXIT button again to exit the OSD n OSD menus You can access any of these menus in the OSD OSD Adjust Description Brightness Adjusts the brightness of the computer display Use the lowest brightness setting you are 88 comfortable with to maximize the i life of the monitor backlights You may need to readjust gt 100 brightness after the computer v display has warmed up pele Contrast Adjusts the contrast of the computer display BRIGHTNESS CONTRAST www gateway com 27 Chapter 2 Getting Started OSD Adjust COLOR PRESET 9300K 6500K POSITION or AA E ce 28 www gateway com Description Preset Adjusts the color temperature 9300K is bluish white 6500K is reddish white default Red Green Blue Customize the color levels Vertical position Moves the image up and down Horizontal position Moves the image left and right You can also use the Auto function to configure the ve
41. poster that came with your computer Remove all extension cables and switch boxes m Clean the keyboard by using an aerosol can of air with a narrow straw like extension to remove dust and lint trapped under the keys m Try a keyboard that you know works to make sure that the keyboard port works m Reinstall the keyboard device driver For more information see Reinstalling device drivers on page 189 A keyboard character keeps repeating or you see a keyboard stuck or key failure error message m Make sure that nothing is resting on the keyboard m Make sure that a key is not stuck Press each key to loosen a key that might be stuck then restart your computer 236 Troubleshooting Liquid spilled in the keyboard m If you spilled liquid in the keyboard turn off your computer and unplug the keyboard Clean the keyboard and turn it upside down to drain it Let the keyboard dry before using it again If the keyboard does not work after it dries you may need to replace it Memory You see a memory error message during startup m Use PC Doctor or a third party diagnostic program to help determine if a memory module is failing If the memory module is failing replace it For more information see Installing or replacing DIMM memory on page 219 m Check the memory module for correct seating and orientation For more information see Installing or replacing DIMM memory on page 219 You see a
42. print a document 60 1 Make sure that the printer is turned on and loaded with paper 2 Start the program and open the document 3 Click File then click Print The Print dialog box opens 4 Set the print options then click OK The document prints Help and For more information about printing documents in Support Windows XP click Start then click Help and Support Type the keyword printing in the HelpSpot Search box Search g then click the arrow Shortcuts Shortcuts The following table shows a few shortcuts that you can use in Windows and almost all programs that run in Windows For more information on shortcuts see your Windows or program documentation To Copy a file folder text or graphic Cut a file folder text or graphic Paste a file folder text or graphic Select multiple items in a list or window Select multiple adjacent items in a list or window Permanently delete a file or folder Rename a file or folder Close the active window or program Switch to a different file folder or running program Do this Click the item then press CTRL C Click the item then press CTRL X Click inside the folder or window where you want to paste the object then press CTRL V Click the first item press and hold down the CTRL key then click each of the remaining items Click the first item in the list press and hold down the SHIFT key then click the last item in the list Cl
43. rate charged per minute charged to your telephone bill 250 Training Tutoring and training Gateway provides the following in person and computerized training Resource In Store Training at Gateway stores Gateway Learning Libraries Online Training from Learn Gateway Service description Our friendly and knowledgeable software trainers can teach you how to use the Internet and the most popular software programs including Microsoft Word Excel and PowerPoint A variety of courses and tutorials are available on CD Select from several easy to use learning libraries More than 450 online courses are available from Learn Gateway All you have to do is go online and log in You select the subject matter and the learning format self paced tutorials or virtual classrooms all from the comfort of your computer For more information www gateway com country www gateway com training www learnatgateway com 251 Chapter 14 Troubleshooting 252 www gateway com Safety Regulatory and Legal Information Important safety information Your Gateway system is designed and tested to meet the latest standards for safety of information technology equipment However to ensure safe use of this product it is important that the safety instructions marked on the product and in the documentation are followed Warning Always follow these instructions to help guard against personal injury and d
44. sharing in the HelpSpot Search box Search B then click the arrow Sharing drives With a network you can copy files from computer to computer by copying and pasting or dragging and dropping You will no longer waste your time transferring files by using diskettes In addition you can map a drive on a networked computer to another computer and access the files as if they were located on the hard drive of the computer you are using 150 Help and For more information about sharing network drives in Support Windows XP click Start then click Help and Support Type the keyword sharing network drives in the HelpSpot Search box Search g then click the arrow Benefits of networking Sharing peripheral devices Each computer that is connected to the network can share the same peripheral devices such as a printer Select print from the computer you are currently using and your file is automatically printed on your printer no matter where it is located on your network Help and For more information about sharing network devices in Support Windows XP click Start then click Help and Support Type the keyword sharing in the HelpSpot Search box Search g then click the arrow Streaming audio and video files With a network you can store audio files such as the popular MP3 files and video files on any networked computer then play them on any of the other computers or devices connected to your network
45. the taskbar The Volume Control window opens 1S x If the device you want to adjust does not appear in the Volume Control window click Options Properties the audio device you want to adjust then click OK 2 Drag the volume level and balance sliders for the device you want to adjust For more information about the volume controls click Help in the Volume Control window 3 Click X in the top right corner of the window to close it www gateway com 83 Chapter 6 Using Multimedia Listening to CDs You can use the CD or DVD drive on your computer to listen to music CDs Important Some music CDs have copy protection software You may l not be able to play these CDs on your computer Listening to CDs in Windows XP Use the Windows Media Player to listen to CDs in Windows XP For more information about the using the Windows Media Player click Help You can also use MusicMatch to listen to CDs For more information see Using MusicMatch on page 92 You can use the special function buttons on the Multifunction keyboard to control how you play your CDs For more information see Special function buttons on page 22 B To play a CD 1 Inserta CD into the CD or DVD drive 2 Ifa dialog box opens with a list of CD players click Windows Media Player The Windows Media Player opens OR If a dialog box does not open with a list of CD players click Start then click Windows Media Player The Windows Med
46. the warranty Make sure that you are correctly grounded before opening your computer case For more information about preventing damage from static electricity see Preventing static electricity discharge on page 201 Warning To avoid bodily injury do not attempt to troubleshoot your computer problem if D Power cords or plugs are damaged Liquid has been spilled into your computer Your computer was dropped The case was damaged Instead unplug your computer and contact a qualified computer technician First steps First steps Try these things first before going to the following sections m Make sure that the power cable is connected to your computer and an AC outlet and that the AC outlet is supplying power m If you use a power strip make sure that it is turned on If a peripheral device such as the keyboard or mouse does not work make sure that all connections are secure m Ifyou added or removed computer components before the problem started review the procedures you performed and make sure that you followed each instruction m Make sure that your hard drive is not full If an error message appears on the computer display write down the exact message The message may help Gateway Technical Support in diagnosing and fixing the problem m If an error occurs in a program see the program s printed documentation or the online help Help and For more information about troubleshooting in Support
47. to your account To set up a different ISP service or to transfer an existing account to this computer contact the ISP directly If you set up an account with America Online an Internet e mail address is created for you After completing the setup you are ready to access the Internet gt To set up an Internet account with America Online 1 Click Start All Programs then click America Online 2 Follow the on screen instructions After setting up your account you can connect to the Internet and access your e mail services n Accessing your Internet account gt To connect to your America Online Internet account 1 Click Start All Programs then click America Online 2 Complete the member name and password information then click Connect Your computer dials the Internet account telephone number After connecting the Welcome window opens D If you are using a service other than America Online check with your ISP for the correct procedure for connecting 66 Setting up an Internet account gt To disconnect from your America Online Internet account m Click X in the top right corner of the America Online window Your computer disconnects from the Internet Important Make sure that your computer disconnects correctly from your Internet account If you do not have an unlimited hours ISP account you may have to pay for the time that you are connected even if you are not at your computer If you ar
48. to your credit card 900 555 4695 charged to your telephone bill 800 846 2301 US 800 846 3609 Canada and Puerto Rico 605 232 2191 all other countries 800 846 1778 TDD 800 827 6364 US 888 265 4357 Canada 800 848 8990 US 800 846 2000 US 888 888 2037 Canada 249 Chapter 14 Troubleshooting Tutoring and training Gateway s Technical Support professionals cannot provide hardware and software training or tutorial services Instead Gateway recommends the following tutoring and training resources Self help If you have how to questions about using your Gateway supplied hardware or software see the following resources m Getting Help on page 31 m The printed or online documentation that came with your hardware or software In many cases additional product information and online documents for Gateway supplied hardware can be found in our Web site s Documentation Library m This user s guide m The software publisher s Web site m The hardware manufacturer s Web site Help and For more how to information about Windows XP click Support Start then click Help and Support Type the keyword practice in the HelpSpot Search box Search E then click the arrow Tutoring For help on using hardware or software that came with your Gateway computer contact Gateway s fee based tutorial hotline m 800 229 1103 rate charged per minute charged to a major credit card m 900 555 4695
49. you want to store the file on your computer For more information see Working with files and folders on page 46 Click the link on the Web page for the file that you want to download Follow the on screen instructions for saving the file in the folder that you want A copy of the file is downloaded to your computer The time that it takes to transfer the file to your computer depends on file size and Internet conditions Open the folder that you created Install or view the downloaded file by double clicking it If applicable follow the instructions provided on the Web site to run or install the program Help and For more information about downloading files in Support Windows XP click Start then click Help and Support Type the keyword downloading files in the HelpSpot Search box Search B then click the arrow Using e mail Using e mail E mail electronic mail lets you send messages to anyone who has an Internet connection and e mail address E mail is usually a free service of your Internet account The Internet never closes so you can send e mail messages at any time Your e mail messages arrive at most e mail addresses in minutes An e mail address consists of a user name the symbol and the Internet domain name of the Internet service provider ISP or company that hosts that user Your e mail address is assigned when you sign up for an account with an ISP For example a person with an
50. 12x 1800 KB sec v Information The selected Record Method allows you to keep adding tracks to the CD in a single session You can not play the CD on home stereo equipment until the session is finalized Options 7 Click Start Recording When the recording is complete you may see a Record Complete dialog box Select the appropriate option For more information about creating CDs in Windows XP Help and Support click Start then click Help and Support Type the keyword creating CDs in the HelpSpot Search DOX Search B then click the arrow 109 www gateway com Chapter 6 Using Multimedia Copying CDs CD Copier can make backup copies of almost any type of CD Important We recommend that you do not use your computer for other tasks while creating a CD Important If you record copyrighted material on a CD you need permission from the copyright owner Otherwise you may be violating copyright law and be subject to payment of damages and other remedies If you are uncertain about your rights contact your legal advisor If your CD drive is a recordable CD drive you can copy a CD by using Easy CD Creator to create a CD image on your hard drive then record that image to a writable CD 110 Copying CDs DB To copy a CD 1 Insert the CD you want to copy into your recordable CD drive 2 Ifa dialog box opens click Take no action 3 IfaCD Drive dialog box opens click Create a CD using Roxio Easy CD C
51. 2 Click Switch User The Windows Welcome screen opens 3 Click the user account that you want to use When you switch between user accounts any programs that were running for the previous user continue to run n www gateway com 139 Chapter 8 Customizing Your Computer Power management 140 Computer equipment can account for a significant portion of energy use in the home and office environment You may not want to shut down your computer each time you leave it especially if you plan to be away for only a short time Windows lets you use the following modes to conserve energy when the system is not in use m Standby while your computer is in Standby mode it switches to a low power state where devices such as the computer display and drives turn off and the entire system uses less power Always save your work before using Standby mode In Standby mode your computer reduces or turns off the power to most devices except memory However the information in the memory is not saved to the hard drive If power is interrupted the information is lost m Hibernate also called save to disk writes all current memory RAM information to the hard drive then turns your computer completely off The next time you turn on your computer it reads the memory information from the hard drive and opens the programs and documents that were open when you activated Hibernate mode For more information see Activating and using Hibernat
52. 20 small office network 150 software See programs sound adjusting 22 79 82 controls 22 79 82 muting 22 79 82 229 troubleshooting 247 See also audio Sound Recorder making audio recordings 87 playing file 88 speakers 3 jack 3 special function buttons 22 specifications 9 Standby mode 3 140 Start button 41 Start menu 42 starting computer 3 18 programs 25 42 startup diskette 172 static electricity 201 stop button 22 streaming audio and video 151 support tool PC Doctor 227 surge protector 17 system identification label 8 T tape drive 12 taskbar 41 Technical Support 249 technical support 248 automated troubleshooting 249 eSupport 9 10 FaxBack support 249 resources 248 Technical Support 249 tips before contacting 248 tutorial service 249 telephone receiving and viewing faxes 119 sending fax 117 sending faxes from program 119 setting up fax cover page 115 telephone support 248 title bar 45 training CD 250 classroom 250 Gateway Learning Libraries 250 Learn Gateway 250 transferring files from Internet 70 files from old computer 161 163 Internet settings from old computer 165 settings from old computer 161 troubleshooting audio 247 automated system 249 CD drive 228 CD RW drive 228 cleaning CD 230 cleaning DVD 230 computer display 231 computer startup 230 diskette drive 232 DVD drive 228 DVD CD RW drive 228 faxed answers 249 faxes 240 files 233 gateway your way dial up server 240 general guidelin
53. 234 Inte Mets 24 45 hls iets ae ee hat Sl a eas Se ee Sa eas et 235 Keo oee eA Shi beeen ech ye eee et ya atin ee 236 MEMO oriei aie ee aed eee aga ee gh eid Gh na een 237 MOCO eet a ett Oe BS ho Se a aati es ie iat aoe eat 238 MOUSE aeea Panes a Bo ee a a ee he ee hee dee ee ee 244 FOWO choise cine aint ai dare Be eae ae eae ede chon eae Lae 244 Printer 444 2 obey aceate Pca ta Pe ees ea Ra Pere Kea ed 245 OUI etek ttt AN Ne E Ne ae Btls Sik iE et A Nl 247 Telephone SUPPO o sinnum hae eG ee eet ee Sie ine Be 248 Before calling Gateway Technical Support 2000 0c eee 248 Telephone support 0 ce eee 249 Tutoring and training 2 5 cn ein vapid aaa eae Re ee Ree Pa ee 250 Self help Muir A ete se hee eee wows in we aie ad ee aG 250 TUONO 2 togchacm Santen Sues die hale eee a eae dense Geka Oa bay ached 250 TrA eer aoe ciate t s ote Rig aetts atonal Date vee ign tng Sn ETE E OA Ea 251 A Safety Regulatory and Legal Information 253 INGOXG 5 sts eer e ana hee a etn ther enrages Meee eee tes 261 vi Checking Out Your Gateway Profile This chapter introduces you to the basic features of your computer Read this chapter to learn m How to identify the features of your Gateway Profile computer m How to locate your computer s model and serial number m How to locate the Microsoft Certificate of Authenticity m How to locate the specifications for your computer m What accessories are
54. 3 adjusting settings 122 changing background 128 changing color depth 122 changing color scheme 125 changing number of colors 122 using 41 using Start menu 42 device drivers See drivers devices 11 digital camera 11 locating serial port 5 locating USB port 5 7 digital video camera 11 locating IEEE 1394 port 7 DIMM memory 219 directional keys 21 Disk Cleanup 178 Disk Defragmenter 181 diskette creating startup 172 inserting 74 troubleshooting 232 write protecting 173 diskette drive 74 eject button 3 74 locating drive 3 replacing 206 troubleshooting 232 using 74 display changing resolution 124 cleaning 186 using screen saver 131 documentation Gateway Web site 37 help 32 HelpSpot 32 online help 36 documents creating 57 opening 59 printing 60 saving 58 double clicking 25 downloading files 70 dragging 25 drive pack replacing 206 drivers 189 reinstalling 190 updating 191 drives backing up files 183 CD 3 76 CD DVD 3 263 CD RW 3 76 100 checking for errors 179 checking for free space 177 defragmenting 181 diskette 3 74 DVD 3 76 DVD CD RW 3 76 100 identifying drive types 76 replacing CD 206 replacing CD RW 206 replacing diskette 206 replacing drive pack 206 replacing DVD 206 replacing DVD CD RW 206 replacing hard drive 210 sharing 150 troubleshooting 228 232 234 types 76 viewing contents 46 viewing files and folders 47 DSL modem 64 connecting 5 DVD controlling play with keyboard 21 creati
55. 38 address e mail 71 Web 69 America Online 66 application key 21 arrow keys 21 AU file 89 audio audio in jack 5 audio out jack 5 line in jack 5 muting 22 79 82 229 playing 87 89 recording 87 streaming 151 troubleshooting 247 See also sound audio CD adding tracks to library 97 cleaning 230 copying 110 creating 105 editing track information 96 playing 84 86 playing with MusicMatch 92 See CD audio file streaming 151 audio in jack 5 audio out jack 5 AVI file 89 B background 128 backing up files 183 BIOS Setup utility 222 brightness 27 broadband Internet connection 64 connecting 5 browser Web 65 68 browsing for files and folders 52 C cable lock 5 cable modem 64 connecting 5 Caps Lock indicator 21 CD adding tracks to your library 97 cleaning 230 controlling play with keyboard 22 copying 110 creating data 100 creating music 105 drive 76 editing track information 96 eject button 77 inserting 77 playing audio with MusicMatch 92 playing music 84 86 troubleshooting 228 CD drive eject button 3 identifying 76 locating drive 3 261 replacing 206 troubleshooting 228 using 76 CD Player 86 CD RW drive eject button 3 identifying 76 locating drive 3 replacing 206 troubleshooting 228 using 76 100 Certificate of Authenticity 5 8 cleaning audio CD 230 case 185 CD 230 computer display 186 computer exterior 185 DVD 230 keyboard 186 mouse 186 screen 186 clicking 25 clipboard 49
56. Ethernet network is ideal for creating a home or office network or adding mobility to an existing wired Ethernet Wireless Ethernet is available at two different speeds 802 11a wireless Ethernet runs at speeds up to 54 Mbps or about half the speed of Fast Ethernet 802 11b wireless Ethernet runs at speeds up to 11 Mbps or approximately the same speed as standard wired Ethernet This type of network allows you the freedom to move about your home or office with your notebook For example you can take your notebook from your home office to your patio without having an Ethernet jack available Important The speed of a wireless network is related to signal strength Signal strength is affected by the distance between your wireless network devices by radio interference and by interference from natural obstructions such as walls floors and doors The two most common types of wireless Ethernet networks are access point and peer to peer Using a wireless Ethernet network Example access point wireless Ethernet network By using an access point you can join a wireless Ethernet network and access a wired Ethernet network An access point also lets you access the Internet The following is an example of an access point wireless Ethernet network The network is made up of an access point a cable or DSL modem and your computers The access point is the central control point for the network Attached to the access point is the cable or DSL mode
57. Ethernet network you need m An Ethernet jack on each desktop computer and notebook OR An Ethernet card installed in each desktop computer OR An Ethernet PC Card installed in each notebook m An Ethernet router Select a router that gives you the following features A jack for connecting to a cable or DSL modem The ability to assign IP addresses to your networked computers dynamically This prevents intruders from seeing the computers over the Internet A built in firewall to protect the computers on your network from intruders trying to access your data over the Internet Built in switching with enough ports for all computers and devices on the network so that you will not have to purchase a hub or switch m If you did not purchase a router that includes built in switching or if the router does not have enough ports to attach all your computers an Ethernet hub or switch with enough ports for all computers and devices in the network m Ethernet cable going from each computer to the router hub or switch Important For best results all Ethernet components should be either standard Ethernet 10 Mbps Fast Ethernet 100 Mbps or 10 100 or Gigabit Ethernet 1000 Mbps or 10 100 1000 A mixture of components rated at different speeds will result in your network running at the speed of the slowest rated component 155 Chapter 9 Networking Your Computer Using a wireless Ethernet network 156 A wireless
58. Not enough memory error message m Close all programs then restart your computer Help and For more information about troubleshooting memory errors Support in Windows XP click Start then click Help and Support Type the keyword memory error in the HelpSpot Search DOX Search B then click the arrow 237 Chapter 14 Troubleshooting Modem 238 Your modem does not dial or does not connect Make sure that the modem cable is plugged into the modem jack and not the Ethernet network jack See Back on page 4 Make sure that your computer is connected to the telephone line and the telephone line has a dial tone Use the setup poster to make sure that the connections have been made correctly m Make sure that the modem cable is less than 6 feet 1 8 meters long Remove any line splitters or surge protectors from your telephone line then check for a dial tone by plugging a working telephone into the telephone wall jack If you have additional telephone services such as call waiting call messaging or voice mail make sure that all messages are cleared and call waiting is disabled before using the modem Contact your telephone service to get the correct code to temporarily disable the service Also make sure that the modem dialing properties are set correctly gt To check the dialing properties in Windows XP 1 Click Start then click Control Panel The Control Panel window opens If your Control Panel is in C
59. OM 194 ot O00 ON OO fF _ otk O N 14 15 16 17 18 Reinstalling Windows Select a language option Select 1 Delete all files Automated Fdisk Format Select 1 Continue deleting all files and restart When prompted press any key to continue Select 2 Boot from CD ROM Select a language option Select 2 Automated installation of Windows XP or 2000 When prompted remove the red Drivers CD and insert the blue Operating System CD into the CD DVD or recordable drive then press any key to continue When prompted accept the License Agreement by pressing Y Wait while the setup program copies files to your hard drive When your computer restarts do NOT press any key to boot from CD When prompted insert the red Drivers CD then click Continue When prompted insert the yellow Applications CD s then click Continue The Gateway Application Loader automatically installs your drivers and programs Your computer restarts several times during this process Do not press any keys or buttons during this process unless prompted to do so When the Gateway Application Loader has finished go to the Windows desktop by clicking OK Install additional programs by following the instructions in To reinstall programs from the Applications CD on page 192 Install other software by following the instructions in To reinstall other programs from a CD on page 193 n 195 Chapter 12 Restori
60. Places D Windows Movie Maker B Control Panel Tour Windows XP Help and Support oP search I Run All Programs gt Help and For more information about the Windows XP Start menu Support click Start then click Help and Support Type the keyword Windows Start menu in the HelpSpot Search box search S S_ SESS then click the arrow 42 www gateway com Using the desktop Adding icons to the desktop You may want to add an icon shortcut to the desktop for a program that you use frequently B To add icons to the desktop 1 Click Start then click All Programs 2 Right click press the right mouse button the program that you want to add to the desktop 3 Click Send To then click Desktop create shortcut A shortcut icon for that program appears on the desktop D Help and For more information about desktop icons in Windows XP Support click Start then click Help and Support Type the keyword desktop icons in the HelpSpot Search DOX Search B then click the arrow 43 Chapter 4 Windows Basics Identifying window items When you double click the icon for a drive folder file or program a window opens on the desktop This example shows the Local Disk C window which opens after you double click the Local Disk C icon in the My Computer window Title bar imix Close Menu bar e a ve vores To we Maximize Gok BD Psh p gt roes Fi x x Minimize mar Document
61. Q Locate the file or folder you want to move For more information see Viewing drives on page 46 and Searching for files on page 54 Right click press the right mouse button the file or folder that you want to move A pop up menu opens on the desktop Click Cut on the pop up menu Open the destination folder With the pointer inside the destination folder right click Click Paste The file or folder you moved appears in its new location and is removed from its old location Help and For more information about copying files and folders or Support moving files and folders in Windows XP click Start then click Help and Support Type the keyword copying files and folders or moving files and folders in the HelpSpot Search box Search g then click the arrow Working with files and folders Deleting files and folders When you throw away paper files and folders you take them from the file cabinet and put them in a trash can Eventually the trash can is emptied In Windows you throw away files and folders by first moving them to the Windows trash can called the Recycle Bin where they remain until you decide to empty the bin You can recover any file in the Recycle Bin as long as the bin has not been emptied gt To delete files or folders 1 In My Computer or Windows Explorer click the files or folders that you want to delete For instructions on how to select multiple files and folders see
62. Settings Support Transfer Wizard in Windows XP click Start then click Help and Support O Type the keyword using transfer wizard in the HelpSpot Search box Search B then click the arrow 162 Transferring files Transferring files You can manually transfer your personal data files by copying them to removable media such as a diskette writable CD or DVD or Zip disk or by using a home network For more information see Using a recordable drive on page 100 Finding your files Many programs automatically save your personal data files in the My Documents folder Look in your old computer s My Documents folder for personal data files Use Windows Find or Search to locate other personal data files For more information see To find files using Find or Search on page 164 or see Searching for files on page 54 gt To find files in the My Documents folder 1 In Windows XP click Start then click My Documents The My Documents window opens and displays many of your saved personal data files Go to Step 4 OR In Windows 98 Windows Me or Windows 2000 double click the My Computer icon on the desktop Go to the next step 2 Double click the CA drive icon 3 Double click the My Documents folder The My Documents window opens and displays many of your saved personal data files 4 Copy your personal data files to removable media or to another computer on your network 163 Chapter
63. Start then click Control Panel The Control Panel window opens If your Control Panelis in Category View click Performance and Maintenance OR In Windows 2000 click Start Settings then click Control Panel The Control Panel window opens 2 Click Double click the Power Options or Power Management icon The Power Options Properties dialog box opens 3 Click the Hibernate tab Power Options Properties Power Schemes Advanced Hibernate UPS boaa When your computer hibemates it stores whatever it has in ap memory on your hard disk and then shuts down When your computer comes out of hibernation it returns to its previous state Hibernate Disk space for hibernation Free disk space 17 985 MB Disk space required to hibernate 127 MB 4 Click the Enable hibernation check box then click Apply Hibernate mode is now an option you can select in the Power Schemes and Advanced tabs and in the Turn Off Computer or Shut Down Windows dialog box 5 Click OK n jay com 145 Chapter 8 Customizing Your Computer gt To use Hibernate mode 146 m As an automatic power savings mode Open the Power Options Properties dialog box then click the Power Schemes tab Click the arrow button to open a System hibernates list then click the time you want to use OR Open the Power Options Properties dialog box then click the Advanced tab Hibernate is now an option in the Power buttons lists As a manually selecte
64. Step 5 you can change the solid color behind the picture by clicking the arrow button to open the Color list then clicking a color 7 Click OK D Help and Support For more information about changing the desktop background in Windows XP click Start then click Help and Support Type the keyword changing desktop background in the HelpSpot Search box Search the arrow then click 129 Chapter 8 Customizing Your Computer gt To change the desktop background in Windows 2000 1 Click Start Settings then click Control Panel The Control Panel window opens 2 Double click the Display icon The Display Properties dialog box opens 3 Click the Background tab Display Properties n Background Screen Saver Appearance Effects Web Settings f Select a background picture or HTML document as Wallpaper Browse Picture Display Center v Bubis z _Batem _ 4 Clicka background picture in the Select a background picture or HTML document as Wallpaper list OR Click Browse to select a background picture from another location 5 If you want the picture you chose to cover the entire computer display click the arrow button to open the Picture Display list then click Tile 6 If the picture you chose does not cover the entire computer display and you did not choose to tile the image in Step 5 you can change the solid color behind the picture by clicking Pattern
65. Windows XP click Start then click Help and Support Type the keyword emptying Recycle Bin in the HelpSpot Search box Search g then click the arrow Browsing for files and folders A file or folder that you need is rarely right on top of your Windows desktop It is usually on a drive inside a folder that may be inside yet another folder and so on Windows drives folders and files are organized in the same way as a real file cabinet in that they may have many levels usually many more levels than a file cabinet in fact So you usually will have to search through levels of folders to find the file or folder that you need This is called browsing gt To browse for a file 1 In Windows XP click Start then click My Computer The My Computer window opens OR In Windows 2000 double click the My Computer icon on the desktop The My Computer window opens 52 Working with files and folders 2 Double click the drive or folder that you think contains the file or folder that you want to find If you do not see the contents of a folder click Show the contents of this drive or Show the contents of this folder E My Computes me edt wm rantes Torde Hap a Qe O B Asn ie ros Fy Fies Stored on This Computer p shared Doamerts pi Gateway User s Doarverte y Fle Ei Vem Faortos Took Hap 4 Q O p Psh rder F O ramens msaare 3 Continue double clicking folders and their subfolders until you find the fil
66. Windows XP click Start then click Help and Support Type the keyword troubleshooting in the HelpSpot Search box Search B then click the arrow Software support tools Your system may include the following support tool to help you diagnose and fix problems m PC Doctor isa comprehensive hardware diagnostic and system information tool that can test your computer and determine its configuration PC Doctor provides 85 professional diagnostic tests directly from your computer This support tool is available from HelpSpot or by clicking Start All Programs then clicking Gateway Utilities 227 Chapter 14 Troubleshooting Troubleshooting CD DVD or recordable drives The computer does not recognize a disc or the CD DVD or recordable drive 228 Make sure that the disc label is facing up then try again Try a different disc Occasionally discs are flawed or become scratched and cannot be read by the CD or DVD drive If you are trying to play a DVD make sure that you have a DVD drive To identify your drive type see Identifying drive types on page 76 Your computer may be experiencing some temporary memory problems Shut down and restart your computer Some music CDs have copy protection software You may not be able to play these CDs on your computer Clean the disc For more information see Cleaning CDs and DVDs on page 230 Restart your computer then enter the BIOS Setup utility by pressing
67. a 4 Click the arrow button to open the Color scheme list click the color scheme you want then click OK The new colors appear on your desktop OR If you want to create a new color scheme as part of a desktop theme a Click Advanced The Advanced Appearance dialog box opens b Click the arrow button to open the Item list then click the item you want to change C Change the color or font settings for the item a Click OK then click the Themes tab e Click Save As type a name for the new theme then click OK twice The new colors appear on your desktop 126 www gateway com Adjusting the screen and desktop settings To change desktop colors in Windows 2000 1 Click Start Settings then click Control Panel The Control Panel window opens 2 Double click the Display icon The Display Properties dialog box opens 3 Click the Appearance tab 4 Ifyou want to apply one of Windows color schemes click the arrow button to open the Scheme list click the scheme you want then click OK The new scheme appears on your desktop OR If you want to create a new color scheme a Click the arrow button to open the Item list then click the item you want to change b Change the color or font settings for the item C Click Save As type a name for the new scheme then click OK d Click OK again The new colors appear on your desktop n www gateway com 127 Chapter 8 Customizing Your Com
68. aa aa one 4 user sguide Customizing Troubleshooting CG Gateway Contents 1 Checking Out Your Gateway Profile 1 FLO MM S s tice carats fete Sach aha Sed acta ee ieee E bland I A E de diene 2 Bak jcc titi oid ate eden Sawin agli doe a in ee od wT As 4 FRIGHT SIMG sot sett Sted Ue kde roe Tae ch Sneath 8 es baa ies th Anat aorta ag dn 6 Identifying your model 0 cece eta 8 Gateway model number 000 0c eee tees 8 Gateway serial number 0000 tenes 8 Microsoft Certificate of Authenticity 2 0 000 c eee eee 8 Finding your specifications 0 eae 9 ACCOSSOMNES 55 veterans Garten Abie ea EEE eal E E ETE S 11 2 Getting Started eseina ae aa eGo de ia 13 Working safely esits ede eee ek ee a ee ee aaae a Ea eh e a a A a A 14 Reducing eye strain 0 ce tees 14 Setting up your computer desk and chair 0 000 e eee eee 15 Setting up your computer and computer accessories 055 15 Sitting at your computer 0 0000 e eee 16 Avoiding discomfort and injury from repetitive strain 16 Protecting from power source problems 00000 0 eee eee e eee 17 Starting your computer 0 00 ccc tenes 18 Turning off your computer ors airos anr et ee eee eee 19 Restarting rebooting your computer 00 eee 20 Multifunction keyboard 0 0 cee eee 21 Special function buttons
69. aces instead of hyphens in telephone and fax numbers 5 Click OK www gateway com 115 Chapter 7 Using PhoneTools 6 If you want to change the logo that appears on the cover page click Setup then click Logo Management The Logo Management dialog box opens Import Clear button button xT C Program Files PhoneT oolsSLogo dgr PhoneTools BYRP safcmare Log Image attributes V Adjusted lv Centered Cancel 7 If you do not want the PhoneTools logo on your cover page click the clear button OR If you want to replace the PhoneTools logo with one of your own click the import button then select a picture for the logo The picture must be saved in a supported format BMP DGR GIF JPG PCX T31 or TIF and be small enough to fit in the logo box 8 Click OK 116 www gateway com Sending and receiving faxes Sending a fax gt To send a fax 1 If PhoneTools is not open click Start All Programs PhoneTools then click PhoneTools 2 Click Send Fax The Send Fax Wizard opens Send Fax Wizard Recipient Information Please enter the recipient s information You can enter several recipients by filling out the information and clicking on the Add button Once you have finished adding recipients click on Next Recipient Name Recipient Company Recipient Fax Add Recipients list www gateway com 117 Chapter 7 Using PhoneTools 3
70. aintenance tasks such as running Disk Defragmenter and Error checking 183 Chapter 11 Maintaining Your Computer gt To start the Scheduled Task Wizard 1 Click Start All Programs Accessories System Tools then click Scheduled Tasks The Scheduled Tasks window opens 2 Double click the Add Scheduled Task icon The Scheduled Task Wizard opens Scheduled Task Wizard This wizard helps you schedule a task for Windows to perform You select the program you want Windows to run and then schedule it for a convenient time Click Next to continue 3 Click Next then click the task or program you want to schedule and follow the on screen instructions to customize the task Important Your computer must be on during scheduled tasks If your computer is off scheduled tasks will not run n Help and For more information about using the Scheduled Tasks Support Wizard in Windows XP click Start then click Help and Support Q Type the keyword Scheduled Tasks Wizard in the HelpSpot Search box Search g then click the arrow 184 www gateway com Cleaning your computer Cleaning your computer Keeping your computer clean and the vents free from dust helps keep your system performing at its best You may want to gather these items and put together a computer cleaning kit A soft lint free cloth An aerosol can of air that has a narrow straw like extension Isopropyl alcohol Cotton swabs A CD or DVD dr
71. ake no action 3 Click Play Audio CD using MUSICMATCH Jukebox then click OK MusicMatch opens the CD begins playing and the names of the music tracks appear in the playlist area F Fie Edit Yiew Options Help www gateway com 93 Chapter 6 Using Multimedia PB To play a music CD in Windows 2000 1 To have MusicMatch automatically list the album artist and track names of your CD connect to the Internet before inserting your CD 2 Double click the musicmatch JUKEBOX icon on your desktop MusicMatch opens 3 Insert the music CD into the CD or DVD drive on your computer then click the CD tab in the MusicMatch window The names of the music tracks appear in the playlist area F File Edt View Options Help J Fl M a ees ee CVoooof2 29S Ss YAIBRARY RADIO STATIONS MUSICGUIDE NOW PLAYING NG 4 Click p play Creating MP3 music files Using MusicMatch you can copy the tracks from a music CD to your computer s hard drive as MP3 files MP3 MPEG Layer 3 is a standard for digitally compressing high fidelity music into compact files without noticeably sacrificing quality MP3 files end in the file extension MP3 Important Some music CDs have copy protection software You cannot copy tracks from these CDs B To create rip MP3 files 1 To have MusicMatch automatically list the album artist and track names of your CD then use that information for naming and storing your MP3 files c
72. amage D to your Gateway system 253 Appendix A Safety Regulatory and Legal Information Setting up your system Read and follow all instructions marked on the product and in the documentation before you operate your system Retain all safety and operating instructions for future use Do not use this product near water or a heat source such as a radiator Set up the system on a stable work surface The product should be operated only from the type of power source indicated on the rating label If your computer has a voltage selector switch make sure that the switch is in the proper position for your area The voltage selector switch is set at the factory to the correct voltage Openings in the computer case are provided for ventilation Do not block or cover these openings Make sure you provide adequate space at least 6 inches 15 cm around the system for ventilation when you set up your work area Never insert objects of any kind into the computer ventilation openings Some products are equipped with a three wire power cord to make sure that the product is properly grounded when in use The plug on this cord will fit only into a grounding type outlet This is a safety feature If you are unable to insert the plug into an outlet contact an electrician to install the appropriate outlet If you use an extension cord with this system make sure that the total ampere rating on the products plugged into the extension cord d
73. and holding F1 while your computer restarts Make sure that the IDE controllers are enabled For more information on using the BIOS Setup utility see Using the BIOS Setup utility on page 222 Make sure that the drive is configured correctly by following the instructions in the drive documentation Open your computer case and make sure that the cables are connected correctly to the CD or DVD drive and drive adapter card Reinstall the device driver For more information see Reinstalling device drivers on page 189 Audio CD does not produce sound Make sure that the disc label is facing up then try again Some music CDs have copy protection software You may not be able to play these CDs on your computer Make sure that the volume controls are turned up For more information see Adjusting the volume in Windows XP on page 79 or Adjusting the volume in Windows 2000 on page 82 Troubleshooting m Make sure that the mute controls are turned off For more information see Adjusting the volume in Windows XP on page 79 or Adjusting the volume in Windows 2000 on page 82 m Make sure that the speaker cables are connected correctly and securely Shut down and restart your computer Clean the disc For more information see Cleaning CDs and DVDs on page 230 m Reinstall the audio device drivers For more information see Reinstalling device drivers on page 189 A DVD movie will not play
74. and dial up network DUN connections by accessing the gateway your way dial up server The server also contains drivers patches and updates for current Gateway hardware and software The server provides a secure connection and is a stand alone server You cannot use it to access the Internet The server cannot be accessed Mondays from 8 00 a m to 12 00 p m CT gt To access the gateway your way dial up server 1 Insert the red Drivers CD into the CD DVD or recordable drive 2 Click Help then click Support Web Site 3 To check your modem connection speed click the Direct Dial option After your modem connects move the mouse pointer over the Dial Up Networking icon located next to the clock on your taskbar Your modem connection speed appears Your fax communications program only sends and receives faxes at 14 400 bps even though you have a 56K modem Current fax technology only supports a maximum send and receive rate of 14 400 bps Troubleshooting The modem is not recognized by the computer Make sure that the line connected to the modem is working and plugged into the appropriate jack on the modem Use the setup poster to make sure that the connections have been made correctly If the modem shares the telephone line with another device make sure that the telephone line is not in use for example someone is on the telephone or another modem is in use Use the modem cable that came with your computer Some t
75. ar represent programs that are running Click a program s button on the taskbar to open the program s window The Start button provides access to programs files help for Windows and other programs and computer tools and utilities Click the Start button then open a file or program by clicking an item on the menu that opens The Recycle Bin is where files folders and programs that you discarded are stored You must empty the Recycle Bin to permanently delete them from your computer For instructions on how to use the Recycle Bin see Deleting Recycle Bin files and folders on page 51 gateway com 41 Chapter 4 Windows Basics Using the Start menu You can start programs open files customize your system get help search for files and folders and more using the Start menu gt To use the Start menu 1 Click the Start button on the lower left of the Windows desktop The Start menu opens showing you the first level of menu items 2 In Windows XP click All Programs to see all programs and files in the Start menu When you move the mouse pointer over any menu item that has an arrow next to it another menu called a submenu opens and reveals related files programs or commands 3 Click a file or program to open it Internet My Documents E Internet Explorer oY 5 E mail My Pictures REH Microsoft Outlook 2 My Music Windows Media Player gs My Computer xI MSN Explorer 3 My Network
76. arch DOX Search B then click the arrow Changing advanced power settings gt To change advanced power management settings 1 In Windows XP click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Performance and Maintenance OR In Windows 2000 click Start Settings then click Control Panel The Control Panel window opens 2 Click Double click the Power Options or Power Management icon The Power Options Properties dialog box opens 143 Chapter 8 Customizing Your Computer 3 Click the Advanced tab Power Options Properties Power Schemes Advanced Hibernate UPS Gi a 13 Select the power saving settings you want to use Opti Prompt for password when computer resumes from standby Power buttons When press the power button on my computer Shut down When press the sleep button on my computer Stand by 4 Click the arrow button to open a Power buttons list then click the power setting mode you want to use 5 Click OK Help and For more information about changing the power Support management settings in Windows XP click Start then click Help and Support O Type the keyword power management in the HelpSpot Search box Search B then click the arrow 144 www gateway com Power management Activating and using Hibernate mode gt To activate Hibernate mode 1 In Windows XP click
77. art automatically go to Step 2 Click Start then click Run The Run dialog box opens In the Open text box type d runmenu exe where d is the drive letter of your CD DVD or recordable drive Click OK If this is the first time you have inserted the red Drivers CD accept the End User License Agreement EULA by clicking Yes l accept it then clicking Continue The Gateway Driver and Application Recovery program starts and the Drivers and Application Recovery tab appears Select a single device driver to reinstall OR Click Automatic Installation then select multiple device drivers to reinstall Grayed out drivers are not available for Automatic Installation To select these drivers click Manual Installation Click Install Follow any additional on screen instructions Depending on the device driver you are reinstalling you may only need to restart your computer to complete the installation However if a setup wizard opens when you restart your computer follow the on screen instructions Help and For more information about reinstalling device drivers in Support Windows XP click Start then click Help and Support Type the keyword drivers in the HelpSpot Search box Search g then click the arrow Updating device drivers Updating device drivers The Restoration CDs contain a device driver update utility that works over the Internet If you do not have an Internet service provider the update ut
78. arting computer 20 Restoration CDs 188 restoring files and folders 51 Resume mode 3 right clicking 25 Roxio Easy CD Creator 100 S safety avoiding repetitive strain 16 caring for computer 170 general precautions 253 guidelines for troubleshooting 226 posture 16 reducing eye strain 14 static electricity 201 system setup 15 saving documents 58 ScanDisk 179 scanner 11 installing 30 166 USB port 5 7 Scheduled Tasks Wizard 183 screen adjusting settings 122 changing color depth 122 changing number of colors 122 changing resolution 124 270 saver 131 troubleshooting 231 screen objects getting information 25 moving 25 selecting 25 Scroll Lock indicator 21 scroll wheel 24 Search utility 55 searching for files and folders 52 54 55 164 in HelpSpot 34 security features Kensington cable lock 5 serial number 8 9 168 serial port 5 30 setting up safety precautions 14 254 sharing devices 151 drives 150 Internet connection 150 printer 151 See also networking shopping cart button 23 shortcut button programming 135 shortcut menus accessing 25 shortcuts adding to desktop 43 buttons 22 closing programs 61 closing windows 61 copying 61 cutting 61 deleting files and folders 61 keyboard 61 opening menu 25 pasting 61 programming buttons 135 renaming files and folders 61 selecting adjacent items in list 61 selecting items in list 61 switching between files folders or programs 61 shutting down computer 19
79. as a soft cloth made especially for cleaning CDs and DVDs Computer The computer will not start m Make sure that the power cord is connected to an AC power source and your computer is turned on 230 www gateway com Troubleshooting Computer display Tips amp Tricks After you are in Windows press the AUTO SET button to automatically optimize your display settings For more sy information see OSD options on page 27 The screen resolution is not correct m Change the screen resolution from the Display Properties dialog box For more information see Adjusting the screen resolution on page 124 Help and For more information about changing the screen resolution Support in Windows XP click Start then click Help and Support Type the keyword screen resolution in the HelpSpot Search box Search g then click the arrow The computer is running but there is no picture m Adjust the brightness and contrast controls to the center position For more information see OSD options on page 27 The color is not uniform Make sure that the computer display warms up for at least 30 minutes before making a final judgment about color uniformity Make sure that m Non shielded speakers are not placed too close to the computer display m The computer is not positioned too close to another monitor electric fan fluorescent light metal shelf or laser printer The text on the display is dim or difficult to r
80. as an antenna cable TV jack During an electrical storm unplug both the surge protector and the modem An uninterruptible power supply UPS supplies battery power to your computer during a power failure Although you cannot run your computer for an extended period of time with a UPS a UPS lets you run your computer long enough to save your work and shut down your computer normally For more information see Setting up an uninterruptable power supply on page 155 17 Chapter 2 Getting Started Starting your computer B To start your computer 1 Connect the cables to your computer using the setup poster 2 Turn on your computer 3 If you are starting your computer for the first time follow the on screen instructions to set up your computer 4 Turn on any peripheral devices such as printers or scanners and see the documentation that came with the device for setup instructions n 18 Turning off your computer Turning off your computer Tips amp Tricks When you turn off your computer certain components in the power supply and system board remain energized In order to remove all electrical power from your computer unplug the power cord and modem cable from the wall outlets We recommend disconnecting the power cord and modem cable when your computer will not be used for long periods gt To turn off your computer in Windows XP 1 Click Start then click Turn Off Computer The Turn Off Computer dialog box
81. asystem_oem M System Tools System Tools M System Tools system ED System Information In Folder Control Panel C AWINDOWS C WINDOWS C WINDOWS C AWINDOWS systema2 C AWINDOWS system3a2 C AWINDOWSIsystem C WINDOWS system C WINDOWS repair C Program Files Common Files C WINDOWS system32 config C AWINDOWS system32 config CAAWINDOW S system32 conFig CAAWINDOWS system32 wbem Ci WINDOWS WinSxS Manifests C WINDOWS WinSxS Manifests C WINDOWS PCHEALTH HELP C WINDOWS PCHEALTH HELP C Documents and Settings All U C Documents and Settings Kevi C Documents and Settings Gat C WINDOW S PCHEALTH HELP C Documents and Settings All U TER 1KB 68KB 4KB 68KB 4KB 1 048 KB 368 KB 2 304 KB 63 KB 9KB 1KB AP System Restore System Tools lt C Documents and Settings All U C WINDOWS system32 config File Folde 4 Open a file folder or program by double clicking the name in the list n Help and Support Using advanced search options Search can find files meeting more criteria than file name You can narrow your search by selecting the search options that you want You can search by the For more information about searching for files and folders in Windows XP click Start then click Help and Support Type the keyword searching in the HelpSpot Search box Search g then click the arrow m Date the file was created or modified m Size of the file
82. ategory View click Printers and Other Hardware 2 Click Double click the Phone and Modem Options icon then click the Dialing Rules tab 3 Click the location from which you are dialing then click Edit 4 Make sure that all settings are correct Help and For more information about dialing properties in Support Windows XP click Start then click Help and Support Type the keyword dialing in the HelpSpot Search box Search g then click the arrow Troubleshooting gt To check the dialing properties in Windows 2000 1 Click Start Settings then click Control Panel The Control Panel window opens 2 Double click the Modems icon then click Dialing Properties The Dialing Properties dialog box opens 3 Make sure that all settings are correct m Disconnect any answering machine fax machine or printer that is on the same line as the modem Do not connect these devices to the same telephone line as the modem m Make sure that you are not using a digital rollover or PBX line These lines do not work with your modem m Check for line noise scratchy crackling or popping sounds Line noise is a common problem that can cause the modem to connect at a slower rate abort downloads or even disconnect The faster the modem the less line noise it can tolerate and still work correctly Listen to the line using your telephone Dial a single number such as 1 When the dial tone stops listen for line noi
83. ateway Inc All Rights Reserved 14303 Gateway Place Poway CA 92064 USA All Rights Reserved This publication is protected by copyright and all rights are reserved No part of it may be reproduced or transmitted by any means or in any form without prior consent in writing from Gateway The information in this manual has been carefully checked and is believed to be accurate However changes are made periodically These changes are incorporated in newer publication editions Gateway may improve and or change products described in this publication at any time Due to continuing system improvements Gateway is not responsible for inaccurate information which may appear in this manual For the latest product updates consult the Gateway Web site at www gateway com In no event will Gateway be liable for direct indirect special exemplary incidental or consequential damages resulting from any defect or omission in this manual even if advised of the possibility of such damages In the interest of continued product development Gateway reserves the right to make improvements in this manual and the products it describes at any time without notices or obligation Trademark Acknowledgments 1 800 GATEWAY ActiveCPR ALR AnyKey black and white spot design CrystalScan Destination DestiVu EZ Pad EZ Point Field Mouse Gateway 2000 Gateway Country gateway net Gateway stylized logo Perfect Scholar Solo TelePath Vivitron stylized G
84. ation s Ada Remove p x preview transitions New CD Title fc d Time For A Bad Attitude Artist Narfa Everclear Track Title Duration From Transitions 1 04 Rack Ste 03 23 67 Songs Fror n American Movie Vol Two Good Time For A Bad Attitude Project Size 3 29 m Estimated free time 70 30 m s on a 74 Jin CD 76 30 ms on an 80 min CD nz Laudio track s Audi D IDE CD R RW 12x8x32 Track Att ce Source pane Add 4 Click the arrow button to open the Select Source Files list then click the drive or folder where the music files that you want to add to the writable CD are located If you do not see the folder you want browse through the folders in the Source pane www gateway com 107 Chapter 6 Using Multimedia 5 Click the file you want to record hold down the CTRL or SHIFT key when you click to select multiple files in the Source pane then click Add Tips amp Tricks You can add any combination of music tracks or MP3 files to a music CD project You can add up to 99 tracks and SN files or up to 650 MB 74 minute CD or 700 MB 80 minute CD of tracks and files to a music CD project T Untitled Data CD Project Easy CD Creator File Edit View CD Tools Track Internet Help Select source files E My Pictures amp amp co e EasyCDCreator 5 Name Size Type Date Picture Taken Dimensions c 3 dudes 58KB JPEG Image 10 23 2000 8 01 AM 640 x 480 E Ball of Bacon 58KB JPEG Image 10 23
85. ay from your display occasionally and try to focus on distant objects 14 www gateway com Working safely Setting up your computer desk and chair When you are setting up your computer desk and chair make sure that the desk is the appropriate height and the chair helps you maintain good posture m Select a flat surface for your computer desk m Adjust the height of the computer desk so your hands and arms are positioned parallel to the floor when you use the keyboard and mouse If the desk is not adjustable or is too tall consider using a keyboard drawer m Use an adjustable chair that is comfortable distributes your weight evenly and keeps your body relaxed m Position your chair so the keyboard is at or slightly below the level of your elbow This position lets your shoulders relax while you type m Adjust the chair height adjust the forward tilt of the seat or use a footrest to distribute your weight evenly on the chair and relieve pressure on the back of your thighs m Adjust the back of the chair so it supports the lower curve of your spine You can use a pillow or cushion to provide extra back support Setting up your computer and computer accessories m Set up your computer so the display is no higher than eye level the display controls are within reach and the display is tilted to be perpendicular to your line of sight m Place your keyboard and mouse at a comfortable distance You should be able to reach them
86. canner 00 0 eee 166 Installing a USB printer or scanner 000 ccc eee 166 Installing a parallel port printer 1 00 eee 167 Installing your old programs eee tees 168 11 Maintaining Your Computer ee eee ee eee 169 Caring for your computer 000000 cc ae 170 Creating an emergency startup diskette 0 00 c eee eee 172 Protecting your computer from viruses 0 000 e eee ee 174 Managing hard drive space 0 cece ee 177 Checking hard drive space 2 0 c cee ae 177 Using Disk Cleanup eraka aaa tees 178 Checking the hard drive for errors 1 2 0 179 Defragmenting the hard drive 0 0 cee ee 181 Backing Up TOS erien haa 8 peak ected naar ANE OE eed a ea ele one ae el a 183 Using the Scheduled Task Wizard 0 0c cece eee 183 Cleaning your computer 0 saaana aae 185 Cleaning the exterior 0 0 00 cee 185 Cleaning the keyboard 000 e eee eee 186 Cleaning the computer display 0 00 e eee eee eee 186 Cleaning the mouse 000 c eee tees 186 12 Restoring Software 0 00 cece eee eee 187 Using the Restoration CDs 0 00 c cece 188 Reinstalling device drivers 1 0 0 nee 189 Updating device drivers senres a ma eaa eee tees 191 Reinstalling programsS 0 ee tees 192 Reinstalling WindoWS serereesesre tre atriy ee eee 194 13 Upgra
87. ce pane then click Add Untitled Data CD Project Easy CD Creator File Edit View CD Tools Track Internet Help Select source files i My Pictures x amp amp Size 58 KB 58KB 59KB 56KB 58KB 61KB 020102_1707 Name Type JPEG Image JPEG Image JPEG Image JPEG Image JPEG Image JPEG Image Add Remove wo x 3 dudes jpg BBall of Bacon jpg E Boxing 1 jpg E Boxing 2 jpg E Brits n Darts jpg E calvin jpg E cap eyes ipg E Dave amp Annie jpg Si Kendall jpg E Tired dog jpg convert Date Modified 10 23 2000 8 01 AM 10 23 2000 8 04 AM 10 23 2000 8 02 AM 10 23 2000 8 02 AM 10 23 2000 8 02 AM Date Picture Taken 4 58KB JPEGImage 10 23 2000 8 01 52 AM 58KB JPEG Image 59KB JPEG Image S56KB JPEG Image 58KB JPEG Image 61KB JPEG Image 58KB JPEG Image 57KB JPEG Image 54KB JPEG Image 62KB JPEG Image Project Size 584KB Estimated free space 649 8 MB on a74 min CD 702 5 MB on an 80 min CD 10 23 2000 8 10 23 2000 8 10 23 2000 8 10 23 2000 8 10 23 2000 8 02 41 AM 10 23 2000 8 10 23 2000 8 10 23 2000 8 10 23 2000 8 03 31 AM Dimensions 640 x 480 640 x 480 640 x 480 640 x 480 640 x 480 640 x 480 arks EasyCD roxio oy a Size Type Modified Re 10 file s 0 folder s Data CD Joliet _ IDE CD R RW 12x8x32_ Track At Once www gateway com Record 103 Chapter 6 Using Multimedia 6 After you have added all of your
88. ch box Search the arrow then click You see an Unable to locate host message and are unable to browse the Internet This problem can occur when you have typed a URL Web address incorrectly you have lost your Internet connection or your ISP is having technical difficulties Double check the URL or try a different URL If the error message still appears disconnect from the ISP connection and close your browser then reconnect and open the browser If you still get the error your ISP may be having technical difficulties 235 Chapter 14 Troubleshooting Connecting to a Web site takes too long Many factors can affect Internet performance m The condition of the telephone lines in your residence or at your local telephone service m The condition of the Internet computers to which you connect and the number of users accessing those computers m The complexity of graphics and multimedia on Web pages m Having multiple Web browsers open performing multiple downloads and having multiple programs open on your computer People are sending you e mail messages but you have not received any mail m Click the receive button in your e mail program m Make sure that your account with your Internet service provider ISP is set up correctly Contact your ISP for technical support Keyboard The keyboard does not work m Make sure that the keyboard cable is plugged in correctly For more information see the
89. changing modes 141 changing schemes 142 changing settings 141 connector 5 Hibernate mode 3 140 145 management 140 schemes 141 142 source problems 17 Standby mode 3 140 surge protector 17 troubleshooting 244 turning off computer 19 turning on computer 18 using UPS 147 power button 3 power supply uninterruptible 147 previous button 22 printer default 245 inkjet 11 installing 30 166 laser 11 parallel port 5 sharing 151 troubleshooting 245 USB port 5 7 printing documents 60 programming shortcut buttons 22 135 programs closing 61 closing unresponsive 20 opening 25 42 reinstalling 168 192 PS 2 port keyboard 5 mouse 5 R radio listening with MusicMatch 99 rebooting computer 20 recordable drive 3 eject button 3 identifying drive 76 replacing 206 troubleshooting 228 using 76 100 recording audio file 87 CD tracks 94 data CD 100 data DVD 100 music CD 105 recovering files and folders 51 Recycle Bin 41 deleting files and folders 51 emptying 52 recovering files and folders 51 reinstalling drivers 189 peripheral devices 166 printer 166 programs 168 192 scanner 166 software 168 192 Windows 194 removing files and folders 41 51 52 269 61 178 renaming files and folders 61 replacing CD drive 206 CD RW drive 206 drive pack 206 DVD drive 206 DVD CD RW drive 206 hard drive 210 Mini PCI card 214 PC Card 199 recordable drive 206 resetting computer 20 resolution changing 124 rest
90. com Managing hard drive space Managing hard drive space Windows provides several utilities you can use to manage your hard drive Checking hard drive space B To check hard drive space 1 In Windows XP click Start then click My Computer The My Computer window opens OR In Windows 2000 double click the My Computer icon The My Computer window opens 2 Right click the drive that you want to check for available file space then click Properties Drive space information appears Local Disk C Properties General Tools Hardware Sharing 2 Type Local Disk File system FAT32 W Used space 1 530 167 296 bytes 1 42 GB Free space 18 858 508 288 bytes 17 5GB Capacity 20 388 675 584 bytes 18 9GB Drive C Disk Cleanup 177 Chapter 11 Maintaining Your Computer Using Disk Cleanup Delete unnecessary files such as temporary Windows files to free hard drive space gt To use the WindowsDisk Cleanup program 1 In Windows XP click Start then click My Computer The My Computer window opens OR In Windows 2000 double click the My Computer icon The My Computer window opens 2 Right click the hard drive that you want to delete files from for example Local Disk C then click Properties The Properties dialog box opens at the General tab Local Disk C Properties General Tools Hardware Sharing w Type Local Disk File system FAT32 W Used space
91. connecting from 67 setting up account 66 transferring settings from old computer 165 InterVideo DVD Player 90 ISP See Internet service provider J jacks See connections K Kensington cable lock lock slot 5 keyboard buttons 22 cleaning 186 266 Multifunction keyboard features 21 programming multifunction buttons 135 programming shortcut button 135 PS 2 port 5 shortcuts 61 special function buttons 22 troubleshooting 236 USB port 5 7 keys application 21 arrow 21 directional 21 function 21 Multifunction keyboard 21 navigation 21 numeric 21 Windows 21 L label Microsoft Certificate of Authenticity COA 5 8 model number 8 serial number 8 system identification 8 language 29 laser printer 11 LCD panel changing resolution 124 cleaning 186 using screen saver 131 lights drive activity 74 77 See also indicators line in jack 5 links 68 locating drive 3 lock slot Kensington cable 5 M maintenance 169 backing up files 183 checking for drive errors 179 checking hard drive space 177 cleaning case 185 cleaning component exteriors 185 cleaning computer screen 186 cleaning keyboard 186 creating startup diskette 172 defragmenting 181 deleting files 178 suggested schedule 171 using Scheduled Task Wizard 183 virus protection 174 maximize button 45 Media Player 84 89 memory adding 12 installing DIMM 219 troubleshooting 237 upgrading 12 menu bar 45 messages checking e mail 72 sending e mail 71 micr
92. d Nata Dickie Taban Nimaneinne a 53 dudes JPEG Image 10 23 2000 8 01 AM JPEG Image 10 23 2000 8 04 AM E Boxing 1 JPEG Image 10 23 2000 8 02 AM E Boxing 2 JPEG Image 10 23 2000 8 02 AM JPEG Image 10 23 2000 8 02 AM E Calvin 6 JPEG Image 10 23 2000 8 02 AM a Add Remove datac BF E 2 project vay preview transitions record amp 020102_1707 Name Size Type Modified Remarks E 3 dudes gt g 58KB JPEGImage 10 23 2000 8 01 52 AM E Boxing 1 pg 59KB JPEGImage 10 23 2000 8 01 58 AM E Boxing 2 pa 56KB JPEGImage 10 23 2000 8 02 04 AM E calvin jg 61KB JPEGImage 10 23 2000 8 02 41 AM E cap eye jpg 58KB JPEGImage 10 23 2000 8 03 18 AM E Dave amp inie jpg 57KB JPEGImage 10 23 2000 8 04 50 AM E kendal g 54KB JPEGImage 10 23 2000 8 02 28 AM E Tred do jpg 62KB JPEGImage 10 23 2000 8 03 31 AM Project Size 468KB stimated free space 649 9 MB on a 74 in CD 702 6 MB on an 80 min CD 74 00 80 00 8 file s 0 folder s IDa CD Joliet _ IDE CD R RW 12x8x32_ rack At Once Source pane Add 4 Click the arrow button to open the Select Source Files list then click the drive or folder where the files you want to add to the writable CD are located If you do not see the folder you want browse through the folders in the Source pane 102 www gateway com Using a recordable drive 5 Click the file you want to record hold down the CTRL or SHIFT key when you click to select multiple files in the Sour
93. d connections by yourself D Contact the appropriate inspection authority or an electrician as appropriate The Ringer Equivalence Number REN assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5 Laser safety statement EPA ENERGY STAR As an ENERGY STAR Partner Gateway has determined that this product meets the ENERGY STAR guidelines for energy efficiency when used with a Groggy computer equipped with a Display Power Management System Laser safety statement All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards including IEC 825 The laser devices in these components are classified as Class 1 Laser Products under a US Department of Health and Human Services DHHS Radiation Performance Standard Should the unit ever need servicing contact an authorized service location Warning Use of controls or adjustments or performance of procedures other than those specified in this manual may D result in hazardous radiation exposure To prevent exposure to laser beams do not try to open the enclosure of a CD or DVD drive 259 Appendix A Safety Regulatory and Legal Information Notices Copyright 2003 G
94. d power savings mode In Windows XP click Start then click Turn Off Computer Press and hold SHIFT then click Hibernate OR In Windows 2000 click Start then click Shut Down Click the arrow button to open the What do you want your computer to do list then click Hibernate Click OK D Help and For more information about using Hibernate mode in Support Windows XP click Start then click Help and Support Type the keyword hibernate in the HelpSpot Search box Search g then click the arrow Power management Setting up an uninterruptible power supply P To install an uninterruptible power supply UPS 1 In Windows XP click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Performance and Maintenance OR In Windows 2000 click Start Settings then click Control Panel The Control Panel window opens 2 Click Double click the Power Options or Power Management icon The Power Options Properties dialog box opens 3 Click the UPS tab Power Options Properties Power Schemes Advanced Hibernate UPS Uninterruptible Power Supply Status t Details A Manufacture None E Model A The UPS service is curently stopped www gateway com 147 Chapter 8 Customizing Your Computer 148 4 Click Select The UPS Selection dialog box opens 5 Click the manufacturer and model of the UPS device 6 Click the serial port whe
95. d use the same frequency Some wireless devices can broadcast and receive signals on both frequencies A combination of IEEE 802 11a and IEEE 802 11b components will not work Using a wireless Ethernet network Example peer to peer wireless Ethernet network Use a peer to peer also known as ad hoc wireless Ethernet network if you are setting up or joining a temporary computer to computer network This type of network does not include access into a wired network or the Internet You can create this type of network to quickly move files from one computer to another www gateway com 159 Chapter 9 Networking Your Computer Equipment you need for a peer to peer wireless Ethernet network For a peer to peer wireless Ethernet network you need m A wireless Ethernet IEEE 802 11a or IEEE 802 11b PCI card installed in each desktop computer OR A wireless Ethernet IEEE 802 11a or IEEE 802 11b USB adapter attached to each desktop computer OR A notebook with wireless Ethernet IEEE 802 11b built in OR A wireless Ethernet IEEE 802 11a or IEEE 802 11b PC Card installed in each notebook that does not have wireless Ethernet built in For more information 160 For more information about purchasing equipment for your home or office Ethernet network discuss your particular needs with your Gateway store representative In addition several books and Internet sites are dedicated to networking See these sources for mo
96. dd additional memory to the printer See the printer documentation for more information about adding additional memory 246 Troubleshooting You see a Printer is out of paper error message m After adding paper make sure that the printer is online Many printers have an online offline button that you need to press after adding paper Sound You are not getting sound from the speakers m Make sure that the volume controls are turned up For more information see Adjusting the volume in Windows XP on page 79 or Adjusting the volume in Windows 2000 on page 82 m Make sure that mute controls are turned off For more information see Adjusting the volume in Windows XP on page 79 or Adjusting the volume in Windows 2000 on page 82 m If you are using external speakers make sure that the speakers are turned on m If you are using external speakers see the speaker setup poster to check your speaker connections Help and For more information about sound troubleshooting in Support Windows XP click Start then click Help and Support Type the keyword sound troubleshooter in the HelpSpot Search box Search B then click the arrow 247 Chapter 14 Troubleshooting Telephone support Before calling Gateway Technical Support If you have a technical problem with your computer follow these recommendations before contacting Gateway Technical Support 248 Make sure that your computer is connec
97. dem 258 The Industry Canada label identifies certified equipment This certification means that the equipment meets certain telecommunications network protective operation and safety requirements The Department does not guarantee the equipment will operate to the users satisfaction Before installing this equipment users should make sure that it is permissible to be connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection In some cases the inside wiring associated with a single line individual service may be extended by means of a certified connector assembly The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should make sure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas Warning To avoid electrical shock or equipment malfunction do not attempt to make electrical groun
98. design and You ve got a friend in the business slogan are registered trademarks and black and white spotted box logo GATEWAY Gateway Astro Gateway Work Gateway Connected touch pad Gateway Connected music player Gateway Cyber Ware Gateway Education Ware Gateway Flex Case Gateway Gaming Ware Gateway GoBack Gateway Gold Gateway Learning Ware Gateway Magazine Gateway Micro Server Gateway Money Ware Gateway Music Ware Gateway Networking Solutions Gateway Online Network O N solution Gateway Photo Ware Gateway Professional PCs Gateway Profile Gateway Solo green stylized GATEWAY green stylized Gateway logo Gateway Teacher Ware Gateway Video Ware HelpSpot InforManager Just click it Learn Gateway Kids BackPack SERVE TO ORDER Server Watchdog SpotShop Spotshop com and Your Ware are trademarks of Gateway Inc Intel Intel Inside logo and Pentium are registered trademarks and MMX is a trademark of Intel Corporation Microsoft MS MS DOS and Windows are trademarks or registered trademarks of Microsoft Corporation All other product names mentioned herein are used for identification purposes only and may be the trademarks or registered trademarks of their respective companies 260 Index A AC power connector 5 access point network 157 accessories 11 safety precautions 255 accounts America Online 66 ISP 66 user 138 activity indicators See indicators adding icons to desktop 43 user accounts 1
99. ding Your Computer 0 eee eee eee eee 197 Adding PC CardS sasieta deere ge Set dniwed eed whee a ETON 198 Selecting a place to work 0 0 0 cece eee 200 Gathering the tools you need 1 0 eee 200 Preventing static electricity discharge 0 auaa 201 Opening the computer case 0 0 eee 202 Closing the computer case 0 0 cece ee 204 Replacing AVES ii rasen bee bie eed eee eb Se ee a oe ee 206 Replacing the removable drive pack auaa e eee ete ees 206 Replacing the hard drive 2 0 cee ee 210 Replacing the Mini PCI card 0 000 tee 214 Installing or replacing DIMM memory 2 000 ee 219 Using the BIOS Setup utility 0 0 00 cee 222 14 Troubleshooting aici tances ey ace news n ted week lee teddies 225 Safety guidelines 0 0 cc eee 226 Frere 3 aneso aa oie taka whet eden Deas ieee ben Dee es 227 Software support toolS 0 0 0 eee 227 Troubleshooting ss ncaa ane aa EARTE eae oa hae Ge ee Pied des 228 CD DVD or recordable drives 0 0 00 es 228 Cleaning CDs and DVDs 00 c cette 230 COMPUTE aiiu onanera wht deo aia dd ec wade Pie Gitta bees ees 230 Computer display sy onma 4 Gloty weeded ees awd Hans eas Ewa 231 Diskette drives eano ena Aa eon ui ab hie Bee es eae A ea poe 232 Filesmanagement ve cccdsve whee pee ba eds bee es ew eg se fey snes IREA 233 Hard drive pin beiee tas dtd oe BE ead ea E e ETA
100. directly on the display and wipe the display with the cloth Warning The computer display is made of specially coated glass and can be scratched or damaged by abrasive or D ammonia based glass cleaners Cleaning the mouse 186 If the mouse pointer begins moving erratically across the computer display or becomes difficult to control precisely cleaning the mouse will likely improve its accuracy Clean your optical mouse by wiping the bottom of the mouse with a damp lint free cloth Restoring Software Read this chapter to learn how to m Reinstall device drivers m Update device drivers m Reinstall programs E Reinstall Windows TSh Chapter 12 Restoring Software Using the Restoration CDs Use the Gateway Restoration CDs to reinstall device drivers your operating system and other programs that were preinstalled at the factory Important Before you try to fix a problem by reinstalling software from your Gateway Restoration CDs make sure that you have tried these steps first Use the diagnostics and troubleshooting tools found in HelpSpot For more information about diagnostics and troubleshooting tools in Windows XP click Start then click Help and Support Type the keyword troubleshooting in the HelpSpot Search box Search then click the arrow See the Troubleshooting section of this guide If these steps do not resolve the problem use the Gateway Restoration CDs to reinstall device drivers or programs
101. drive for installing programs playing audio CDs and accessing data You cannot use this drive to create CDs or play DVDs Use a CD RW drive for installing programs playing audio CDs accessing data and creating CDs You cannot use this drive to play DVDs You can only write to a CD R disc once You can write to and erase CD RW discs multiple times For more information see Using a recordable drive on page 100 Use a DVD drive for installing programs playing audio CDs playing DVDs and accessing data You cannot use this drive to create CDs Use a combination DVD CD RW drive for installing programs playing audio CDs playing DVDs accessing data and recording music and data to CD R or CD RW discs For more information see Using a recordable drive on page 100 Using the CD or DVD drive Inserting a CD or DVD Activity light Emergency eject Eject button Important Some music CDs have copy protection software You may not be able to play these CDs on your computer www gateway com 77 Chapter 6 Using Multimedia gt To insert a CD or DVD 1 Press the eject button on the CD or DVD drive After the tray opens slightly pull the disc tray completely open 2 Place the disc in the tray with the label facing up then press down carefully on the disc until it snaps into place l that the label side is facing up If the disc has two playable sides place the disc so the name of the side yo
102. e hard drive performance The Disk Defragmenter program organizes the data on the drive so each file is stored as one unit rather than as multiple pieces scattered across different areas of the drive Defragmenting the information stored on the drive can improve hard drive performance While the Disk Defragmenter program is running do not use your keyboard or mouse because using them may continuously stop and restart the defragmenting process Also if you are connected to a network log off before starting Disk Defragmenter Network communication may stop the defragmentation process and cause it to start over gt To run Disk Defragmenter 1 In Windows XP click Start then click My Computer The My Computer window opens OR In Windows 2000 double click the My Computer icon The My Computer window opens 2 Right click the hard drive that you want to defragment for example Local Disk C then click Properties The Properties dialog box opens 181 Chapter 11 Maintaining Your Computer 3 Click the Tools tab Local Disk C Properties General Tools Hardware Sharing Error checking This option will check the volume for errors Check Now Defragmentation amp This option will defragment files on the volume lo Defragment Now 4 Click Defragment Now 5 If Disk Defragmenter does not start automatically click Defragment or Start Disk Defragmenter shows its progress on the computer display
103. e menu bar Link F Gateway com Microsoft Internet Explorer Help Q rx Q x a A p gt Search Shp Favorites Aredia O 2f la Address http www gateway com index shtml Eo File Edit view Favorites Tools At Home AtWork Support Finda Store Search Q Gateway Web F Gateway Support Microsoft Internet Explorer DER page FREE PRINTER Be e Yov Fase Tos Hep OR WEB CAM Ou O n AO Dame germ Quen O BS T Fates http jjeupport gateway comisuppert Bo AtHome At Work Support Find Store Search e Starting at lt Gateway Emeithisnese gt Pintihis page DOWNLOADS CONTACTUS ACCOUNT INFO My System Information Welcome to B ear slit gt See our Holiday Gift Ideas support Gateway Support E youa r rarearoun xan 072305678 Search Support Shop Online or Call 800 846 4316 Linked Web page Using the World Wide Web Connecting to a Web site After you set up an account with an Internet service provider ISP such as America Online you can access the many information sources on the World Wide Web gt To connect to a Web site 1 2 Connect to your Internet account After your computer connects a default opening page or welcome screen opens To go to a different Web site type the address called a URL for Universal Resource Locator in the browser address bar for example www gateway com then click GO on the browser address bar www gat
104. e mode on page 145 Power management Using power saving modes lfyour computer and you want is to On Enter Standby mode On Enter Hibernate mode must be activated In Standby Exit Standby mode mode In Hibernate Exit Hibernate mode mode then In Windows XP click Start Turn off computer then click Standby OR In Windows 2000 click Start then click Shut Down Click the arrow button to open the What do you want your computer to do list then click Stand by Click OK In Windows XP click Start then click Turn Off Computer Press and hold SHIFT then click Hibernate OR In Windows 2000 click Start then click Shut Down Click the arrow button to open the What do you want your computer to do list then click Hibernate Click OK Move the mouse or press a key on your keyboard Press the power button Changing power settings You can change power management settings such as the power button function and power saving timers by changing power settings in Windows You can also adjust power schemes and adjust advanced power settings Power schemes groups of power settings let you change power saving options such as when the computer display or hard drive is automatically turned off You can select one of the defined power schemes or create a custom power scheme Advanced power settings let you assign different power saving modes to the power button 141 Chapter 8 Cu
105. e mouse is a device that controls the pointer movement on the computer display This illustration shows the standard mouse Right button Left button Scroll wheel As you move the mouse the pointer arrow on the display moves in the same direction You can use the left and right buttons on the mouse to select objects on the display You can use the scroll wheel on the mouse to move through a document This feature is not available in all programs 24 Using the mouse To Move the pointer on the computer display Select an object on the computer display Start a program or open a file or folder Access a shortcut menu or find more information about an object on the computer display Move an object on the computer display Do this Move the mouse around on the mouse pad If you run out of space on your mouse pad and need to move the pointer farther pick up the mouse set it down in the middle of the mouse pad then continue moving the mouse Position the pointer over the object Quickly press and release the left mouse button once This action is called clicking Position the pointer over the object Quickly press and release the left mouse button twice This action is called double clicking Position the pointer over the object Quickly press and release the right mouse button once This action is called right clicking Position the pointer over the object Press the left mo
106. e or folder you want n Help and For more information about browsing for files and folders Support in Windows XP click Start then click Help and Support Type the keyword files and folders in the HelpSpot Search box Search B then click the arrow www gateway com 53 Chapter 4 Windows Basics Searching for files If you are looking for a particular file or folder or a set of files or folders that have characteristics in common but you do not remember where they are stored on your hard drive you can use the Search utility to search by Name or part of a name Creation date Modification date File type Text contained in the file Time period in which it was created or modified You can also combine search criteria to refine searches Files and folders found using this utility can be opened copied cut renamed or deleted directly from the list in the results window 54 Searching for files Using the Windows Search utility a To find files and folders using the Search utility 1 In Windows XP click Start then click Search The Search Results window opens Click All files and folders 0K In Windows 2000 click Start Search then click For Files or Folders The Search Results window opens Search Results File Edit View Favorites Tools Help O P search E Folders FF X Name Search Companion T To start your search Follow the instructions in the left pane Search by any or al
107. e the drive pack 1 Open the case by following the instructions in Opening the computer case on page 202 Warning Make sure that you removed all external cables and the D power cord 206 Replacing drives 2 Remove the two retaining screws located on either side of the Microsoft Certificate of Authenticity label on the rear of your computer Screw Screw 3 Slide the drive pack forward then down www gateway com 207 Chapter 13 Upgrading Your Computer 4 Disconnect the two drive cables from the drive adapter card 5 Connect the drive cables to the drive adapter card on the new drive pack The drive cables and connectors are keyed which means that they can only be plugged in one way 208 www gateway com Replacing drives 6 Push the cables carefully up into the top of the drive bay 7 Align the tabs on the drive pack with the notches on the drive bay then slide the drive pack back until it is flush with the front of the case Tabs 8 Replace the two retaining screws www gateway com 209 Chapter 13 Upgrading Your Computer Replacing the hard drive Use this procedure to replace the hard drive Tips amp Tricks For more stability place your computer face down to perform this procedure Avoid scratching the computer sy display by placing it on a towel or other non abrasive surface B To replace the hard drive 1 Open the case by following the instructions in Opening the
108. e using a service other than America Online check with your ISP for the correct procedure for disconnecting Help and For general information about using Internet accounts in Support Windows XP click Start then click Help and Support Type the keyword ISP in the HelpSpot Search box Search g then click the arrow 67 Chapter 5 Using the Internet Using the World Wide Web 68 The World Wide Web is a multimedia window to the Internet that gives you access to millions of information sources Information on the Web comes to you on Web pages which are electronic documents that you view using a Web page display program called a browser You can use any of the commercially available Web browsers like Microsoft Internet Explorer which comes installed on your new computer Netscape Navigator or the browser built into America Online Web pages can contain text animations music and other multimedia features A group of related Web pages is called a Web site You can access Web sites to shop track investments read the news download programs and much more You can explore a Web site or visit other Web sites by clicking areas on a Web page called links or hyperlinks A link may be colored or underlined text a picture or an animated image You can identify a link by moving the mouse pointer over it If the pointer changes to a hand the item is a link To learn more about using the Web browser features click Help in th
109. ead m Adjust the brightness and contrast controls For more information see OSD options on page 27 m Change the display settings For more information see Adjusting the screen and desktop settings on page 122 m Make sure that your computer is not positioned too close to another monitor electric fan fluorescent light metal shelf or laser printer 231 Chapter 14 Troubleshooting Diskette drive The diskette drive is not recognized m Shut down and restart your computer m Remove the drive pack and make sure that the cables are connected correctly to the diskette drive and the drive adapter card Make sure that the pins are not bent or misaligned For more information see Replacing the removable drive pack on page 204 You cannot save a file to diskette or you see the message disk is full or write protected m Make sure that the write protection tab on the upper right corner of the diskette is down unprotected m Delete unnecessary files on the diskette and try again m Make sure that the diskette you are using is IBM compatible m Try a different diskette Occasionally diskettes are flawed and cannot be read by the diskette drive m Run Error checking on the diskette For more information see Checking the hard drive for errors on page 179 If errors are detected and corrected try using the diskette again You see a Access Denied or Write protect error message m Move the wr
110. ece 151 Playing multi player games 0 ee 151 Selecting a network connection 000 ccc eet tees 152 Wired Ethernet network 0 c cette tees 152 Wireless Ethernet IEEE 802 11a or IEEE 802 11b network 152 Using a wired Ethernet network 0 00 0 c cece ete eee 153 Ethernet Fast Ethernet or Gigabit Ethernet 00 00 00 ee 153 Example wired Ethernet network 0 000 e eee eee eee 154 Equipment you need for a wired Ethernet network 004 155 Using a wireless Ethernet network 0 00 c eee eet eee 156 Example access point wireless Ethernet network 2 157 Equipment you need for an access point wireless Ethernet network 158 Example peer to peer wireless Ethernet network 00005 159 Equipment you need for a peer to peer wireless Ethernet network 160 For more information teser anaa aE tee 160 10 Moving from Your Old Computer 00 0005 161 Using the Windows XP Files and Settings Transfer Wizard 162 Transferring files 0 0 2 ete 163 Finding your fles a e eee tenes 163 Transferring Internet settings 0 0 c eee eee 165 Setting up your ISP 1 0 0 ct tenes 165 Transferring your e mail and address book 002 c eee eee eee 166 Transferring your Internet shortcuts 00 00 eee ee eee 166 Installing your old printer or s
111. eceive a fax If PhoneTools is not installed on your computer see Reinstalling programs on page 192 Chapter 7 Using PhoneTools Sending and receiving faxes PhoneTools lets you send and receive faxes using the modem Setting up your cover page Before you send your first fax you need to set up your user information Your fax cover sheets and fax headers will contain this information which is required by law Important Your modem cable must be installed before you can send and receive faxes You cannot use your standard telephone modem to connect to the Internet while sending and receiving faxes 114 Sending and receiving faxes gt To set up your fax cover page 1 If PhoneTools is not open click Start All Programs PhoneTools then click PhoneTools PhoneTools Send Reception Phonebook Setup Display Help NEW o All Answering Machine active New B no 2 Click Setup then click General Setup The General Setup dialog box opens 3 Click the Customize tab then type your personal information in the User boxes 4 Click the Fax tab then type your name and fax number in the Fax identifier text box This identifier information is required by law You can type up to 20 characters in the text box We suggest using eight characters for your identifier name followed by 12 characters for your telephone number Important Some fax machines cannot use special characters such as hyphens We suggest using sp
112. elephone cables do not meet required cable standards and may cause problems with the modem connection Shut down and restart your computer Run Windows modem diagnostics gt To run modem diagnostics in Windows XP 1 Close all open programs 2 Click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Printers and Other Hardware 3 Click Double click the Phone and Modem Options icon then click the Modems tab 4 Click to select your modem then click Properties The Modem Properties dialog box opens 5 Click the Diagnostic tab then click Query Modem If information about the modem appears the modem passed diagnostics If no modem information is available if a white screen appears with no data or if you get an error such as port already open or the modem has failed to respond the modem did not pass diagnostics n Help and For more information about modem troubleshooting in Support Windows XP click Start then click Help and Support Type the keyword modem troubleshooting in the HelpSpot Search box Search B then click the arrow 241 Chapter 14 Troubleshooting gt To run modem diagnostics in Windows 2000 1 Close all open programs 2 Click Start Settings then click Control Panel The Control Panel window opens 3 Double click the Modems icon The Modems Properties dialog box opens 4 Click the Diagnostic tab click the COM port
113. em from the diskette into your new computer s e mail program You may also want to consider printing the old information or using your old computer to send the e mail messages to yourself then using your new computer to retrieve the e mail messages Transferring your Internet shortcuts You can export and import your old Netscape Navigator bookmarks or Microsoft Internet Explorer favorites For more information see your Internet browser program s online help Installing your old printer or scanner Windows may have built in support for older printers scanners or other peripheral devices This means you do not need any additional software Newer devices however usually require your original software installation CDs or diskettes If you have trouble after you install the software for your old devices you can use System Restore to restore your computer s previous settings Help and For more information about restoring your computer s Support previous settings in Windows XP click Start then click Help and Support O Type the keyword System Restore in the HelpSpot Search box Search B then click the arrow Installing a USB printer or scanner USB devices may have special installation instructions See your USB device s installation guide 166 Installing your old printer or scanner Installing a parallel port printer You can usually install parallel port printers by following these steps B To insta
114. er running temporarily during a power failure so you can save your work and shut down your computer correctly A UPS also provides protection from power surges For more information see Setting up an uninterruptible power supply on page 147 Getting Started Read this chapter to find out how to Use your computer safely Protect your computer from power source problems Start and turn off your computer Use the keyboard Use the mouse Use the computer display Install peripheral devices Chapter 2 Getting Started Working safely Before using your computer read the following recommendations for setting up a safe and comfortable work area and avoiding discomfort and strain Top of display is not higher than eye level a B Screen is perpendicular to your line of sight Hands and arms are parallel to the floor Feet are flat on the floor Reducing eye strain Sunlight or bright indoor lighting should not reflect on the computer display or shine directly into your eyes m Position the computer desk and computer so you can avoid glare on your computer display and light shining directly into your eyes Reduce glare by installing shades or curtains on windows and by installing a glare screen filter on your computer display m Use soft indirect lighting in your work area Do not use your computer in a dark room m Avoid focusing your eyes on your computer display for long periods of time Look aw
115. es 227 hard drive 234 Internet connection 235 240 keyboard 236 271 LCD panel 231 memory 237 modem 238 monitor 231 mouse 244 PC Doctor 227 power 244 printer 245 reinstalling drivers 189 safety guidelines 226 screen area 231 screen resolution 231 sound 247 support tool 227 technical support 248 telephone support 248 Web site connection speed 236 turning off computer 3 19 20 turning on computer 3 18 tutoring fee based 250 U uninterruptible power supply UPS 12 17 147 updating Norton AntiVirus 176 upgrading 197 UPS 12 17 147 USB port 5 7 30 user accounts adding in Windows XP 138 switching in Windows XP 139 user defined shortcut button 22 V vertical position 28 video playing 89 90 streaming 151 video file streaming 151 virus protecting against 174 272 removing with Norton AntiVirus 175 volume adjusting 22 79 82 adjusting modem 243 buttons 22 controls 22 79 82 muting 22 79 82 229 troubleshooting 247 W WAV file 89 Web address 69 Web browser 65 68 button 23 Web page 68 Web site 68 connecting to 69 downloading files 70 Gateway 37 window 44 close button 45 closing 45 61 maximize button 45 menu bar 45 minimize button 45 title bar 45 Windows clipboard 49 desktop 40 Files and Settings Transfer Wizard 162 installing 194 Product Key 5 8 reinstalling 194 reinstalling drivers 190 Search utility 55 updating drivers 191 Windows key 21 Wind
116. ess the Internet Cable and DSL modems connect to your computer through an Ethernet jack and provide a faster connection speed than a standard telephone modem Important To locate the Ethernet jack on your computer see Back on page 4 Internet Servers store information so other computers can access it from the Internet C rai P cims t Me f 4 _ Ta Your computer connects to the Internet through an ISP ISP Servers let you connect to the Internet and access your e mail messages 64 www gateway com Learning about the Internet If you want to access the Internet you need A modem a device that connects your computer to other computers or servers using a telephone DSL or cable line An Internet service provider a company that provides access to the Internet through an ISP server When you connect to an ISP the ISP server lets you access the Internet and your e mail messages A Web browser a program that displays information from the World Wide Web An e mail program a program that lets you create send and receive e mail messages over the Internet 65 Chapter 5 Using the Internet Setting up an Internet account Before you can view the information on the World Wide Web you need to set up an Internet account with an Internet service provider ISP If you have chosen America Online as an ISP follow these instructions to set up and connect
117. eway com v Go OR On the current Web page click a link to a Web site The Web browser locates the server computer on the Internet downloads transfers data to your computer and displays the page on the site that you requested D Help and For more information about connecting to a Web site in Support Windows XP click Start then click Help and Support Type the keyword connecting to Web site in the HelpSpot Search box Search g then click the arrow Sometimes Web pages display slowly The speed that a Web page displays on your screen depends on the complexity of the Web page and other Internet conditions Additionally the speed of your connection will determine how fast Web pages display 69 Chapter 5 Using the Internet Downloading files Downloading is the process of transferring files from a computer on the Internet to your computer To protect your computer against viruses make sure that you scan the files you download For more information see Protecting your computer from viruses on page 174 gt To download files or programs from a Web site 70 1 2 Connect to your Internet account In the address bar type the address of the Web site that contains the file or program you want to download then click GO on the browser address bar OR Click a link on a Web page to navigate to the Web site containing the file that you want to download Create or locate the folder where
118. files click record The Record CD Setup dialog box opens Start Recording Record CD Setup E Select CD R Drive Number of Copies Start Recording F IDE CD R RW 12x8x32 1 a Cancel Write Speed Help 12x 1800 KB sec v Information The selected Record Method finalizes the session The CD itself is not finalized so additional sesssions can be added later 7 Click Start Recording Help and For more information about creating CDs in Windows XP Support click Start then click Help and Support Type the keyword creating CDs in the HelpSpot Search BOX Search B then click the arrow 104 www gateway com Creating music CDs Creating music CDs Use Roxio Easy CD Creator to create music CDs from other music CDs or MP3 files For information on creating data CDs see Creating data CDs on page 100 Important We recommend that you do not use your computer for other tasks while creating CDs Important If you record copyrighted material on a CD you need permission from the copyright owner Otherwise you may be violating copyright law and be subject to payment of damages and other remedies If you are uncertain about your rights contact your legal advisor Important Some CDs have copy protection software You cannot create MP3 files from these CDs and you may not be able to listen to these CDs on your computer 105 Chapter 6 Using Multimedia B To create music CDs 1 Insert a blank writable CD into y
119. from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Compliance Accessories The accessories associated with this equipment are shielded video cable when an external monitor is connected These accessories are required to be used in order to ensure compliance with FCC rules FCC declaration of conformity 256 Responsible party Gateway Companies Inc 610 Gateway Drive North Sioux City SD 57049 605 232 2000Fax 605 232 2023 Product Gateway Profile 4 This device complies with Part 15 of the FCC Rules Operation of this product is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Caution Changes or modifications not expressly approved by Gateway could void the FCC compliance and negate your AN authority to operate the product Regulatory compliance statements Telecommunications per FCC part 68 applicable to products fitted with USA modems Your modem complies with Part 68 of the Federal Communications Commission FCC rules On the computer or modem card is a label that contains the FCC registration number and Ringer Equivalence Number REN for this device If requested this information must be provided to the telephone company An FCC compliant telephone line cord with a modular plug is required fo
120. from your old computer to your new one Setting up your ISP m If your current Internet service provider ISP software came preinstalled on your new computer run that setup program If it asks to set up a new account or an existing one choose to set up an existing account m If your current ISP software is not preinstalled on your new computer locate the original Internet setup program provided by your local ISP or contact your ISP to see if they have an updated version of their software and install it on your new computer m If you use MSN as your ISP or if you know your ISP settings use the Windows Internet Connection Wizard gt To use the Internet Connection Wizard 1 Click Start All Programs Accessories Communications then click New Connection Wizard The New Connection wizard opens 2 Configure your Internet settings by following the on screen instructions n Help and For more information about setting up an Internet Support connection in Windows XP click Start then click Help and Support Q Type the keyword Internet connection in the HelpSpot Search box Search B then click the arrow 165 Chapter 10 Moving from Your Old Computer Transferring your e mail and address book See your old e mail program s online help for information on exporting and importing e mail messages and the address book You can often export all of your old e mail messages or address book to a diskette then import th
121. ftware graphics programs or games Spend some time going through your old computer s Start and Programs menus making note of any programs you want to install on your new computer Locate your original program installation CDs and installation guides Your original CDs and guides should contain any serial numbers or product ID keys that may be required for program installation and registration Remember to check the publisher s Web site for important program updates Tips amp Tricks If your new computer comes with a newer version of a program it is usually better to use the newer version than sy to reinstall the old one If you have trouble after installing your old programs you can restore your computer s previous settings using System Restore Help and For more information about restoring your computer s Support previous settings in Windows XP click Start then click Help and Support O Type the keyword System Restore in the HelpSpot Search box Search B then click the arrow Maintaining Your Computer This chapter provides basic information about maintaining your computer hardware and software Read this chapter to learn how to Care for your computer Create an emergency startup diskette Protect your computer from viruses Manage hard drive space Back up files Clean your computer Chapter 11 Maintaining Your Computer Caring for your computer To extend the life of your system 170
122. he Search box m Microsoft Knowledge Base These topics are located on the Microsoft Web site and contain the words you entered in the Search box You must be connected to the Internet to search for and access these topics m Gateway com Search These topics are located on the Gateway Web site and contain the words you entered in the Search box You must be connected to the Internet to search for and access these topics To view a list of your search results click the results header for the type of results you want to view To view a topic click the topic name in the Search Results list 34 www gateway com HelpSpot HelpSpot videos HelpSpot contains several short videos to help introduce you to new concepts or show you how to perform various tasks B To play a HelpSpot video m To watch a video in HelpSpot click Video Tutorials on the HelpSpot home page then click a video title The video plays 9 Help and Support Center Serhl_ B 2 Set search options Microsoft Help and Support Center Windows XP Professional Tour Windows XP Introduction to HelpSpot Setting up your computer Connecting printers amp other products Changing the color quality on your monitor Selecting custom wallpaper Making presentations with your notebook Using your computer Using the Internet Maintaining your computer Troubleshooting computer problems Shopping at Gateway Getting Help www
123. ia Player opens 84 Listening to CDs 3 When the media player opens click play Windows Media Player Playing Media Guide Copy from CD Media Library Radio Tuner Copyto CD or Device Skin Chooser Play Stop Volume Previous Mute Next If you do not hear sound or you want to change the volume see Adjusting the volume in Windows XP on page 79 Help and For more information about playing CDs in Windows XP Support click Start then click Help and Support Type the keyword playing CDs in the HelpSpot Search bOX Search g then click the arrow 85 Chapter 6 Using Multimedia Listening to CDs in Windows 2000 Use the Windows CD Player to play an audio CD You can also use MusicMatch to listen to CDs For more information see Using MusicMatch on page 92 You can use the special function buttons on the Multifunction keyboard to control how you play your CDs For more information see Special function buttons on page 22 PB To play a CD m Insert a CD into the CD or DVD drive The CD Player opens and the CD plays OR If the CD does not start playing automatically click Start Programs Accessories Entertainment then click CD Player When the CD Player opens click p play Play Stop Eject CD Rewind Skip Forward Next Previous If you do not hear sound or you want to change the volume see Adjusting the volume in Windows 2000 on page 82
124. ick Start Settings then click Control Panel The Control Panel window opens Double click the Modems icon The Modems Properties dialog box opens Click the General tab click the modem you want to adjust then click Properties Adjust the Speaker volume control Click OK 243 Chapter 14 Troubleshooting Mouse The mouse does not work Make sure that the mouse cable is plugged in correctly Shut down and restart your computer Remove all extension cables and switch boxes Try a mouse that you know works to make sure that the mouse port works Reinstall the device driver For more information see Reinstalling device drivers on page 189 The mouse works erratically If the mouse pointer begins moving erratically across the computer display or becomes difficult to control precisely cleaning the mouse will likely improve its accuracy m Ifyou have an optical mouse clean the mouse by wiping the bottom with a clean damp cloth Make sure that the optical sensor is clean and free or debris m Some mouse pad patterns confuse optical mice Try the mouse on a different surface Power 244 My system is turned on but nothing is getting power If your computer is plugged into a surge protector make sure that the surge protector is connected securely to an electrical outlet switched on and working correctly Make sure that the electrical outlet is working by plugging a working device such as a lamp
125. ick the file or folder then press SHIFT DELETE The file or folder is permanently deleted The file or folder is not stored in the Recycle Bin Click the file or folder press F2 type the new name then press ENTER Press ALT F4 Press ALT TAB For more information about Windows keyboard shortcuts in Windows XP click Start then click Help and Support Help and Support Type the keyword Windows keyboard shortcuts in the HelpSpot Search box Search E then click the arrow 61 Chapter 4 Windows Basics 62 www gateway com Using the Internet This chapter provides information about the Internet and the World Wide Web Read this chapter to learn how to m Set up and access an Internet account using America Online m Connect to a Web site using a browser m Download files from the Internet m Send and receive e mail using America Online Chapter 5 Using the Internet Learning about the Internet The Internet is a worldwide network of computers linked together to provide information to people everywhere The two most popular services on the Internet are e mail and the World Wide Web You can access this network by connecting your computer to a telephone DSL Digital Subscriber Line or cable line and signing up with an Internet service provider ISP Cable and DSL modems a connection known as broadband use your TV cable or special telephone lines to connect to your ISP and acc
126. iewing a fax 2 0 cee eee 119 Customizing Your Computer 00 e scene eee eee 121 Adjusting the screen and desktop settings 0 cc eee eee eee 122 Adjusting the color depth 0 cee eee 122 Adjusting the screen resolution uaaa aaaea 124 Changing the colors on your Windows desktop 00000e eee 125 Changing the desktop background 000e cece eee ees 128 Selecting a screen Saver 0 00 c cette 131 Changing the mouse settings 0 0c cee ttt 133 Programming the multifunction keyboard 0 0 00 eee eee eee 135 Adding and modifying user accounts 0 0 e eee eee 138 Power management 0 0 e eee teens 140 Using power saving modes cee tee 141 Changing power settings 0 00 c eee tte 141 Changing the power scheme 000 cece eee eee eens 142 Changing advanced power settings 0 0c cece 143 Activating and using Hibernate mode 2 000 e eee eee 145 Setting up an uninterruptible power supply 20 00 e eee 147 9 Networking Your Computer 000 cece eee ee eee 149 Benefits of networking osre ea E OEE E a E E E E eee 150 Sharing a single Internet connection sssusa aaae 150 Sharing driveS set mipres adua ou i a a E E eae eee de aut 150 Sharing peripheral devices 000 cece eee eee 151 Streaming audio and video files 00 00 c c
127. ility works by direct dialing the device driver update service B To update device drivers 1 Insert the red Drivers CD into the CD DVD or recordable drive If the program starts automatically go to Step 5 OR If the program does not start automatically go to Step 2 2 Click Start then click Run The Run dialog box opens 3 Inthe Open text box type d runmenu exe where d is the drive letter of the CD DVD or recordable drive 4 Click OK 5 If this is the first time you have inserted the red Drivers CD accept the End User License Agreement EULA by clicking Yes I accept it then clicking Continue The Gateway Driver and Application Recovery program starts and the Drivers and Application Recovery tab appears 6 Click the Web Updates tab ba Click Check Now The Connect window opens 8 Install available updated device drivers by following the on screen instructions Depending on the device driver you are updating you may only need to restart your computer to complete the installation However if a setup wizard opens when you restart your computer follow the on screen instructions n Help and For more information about updating device drivers in Support Windows XP click Start then click Help and Support Type the keyword updating drivers in the HelpSpot Search box Search g then click the arrow 191 Chapter 12 Restoring Software Reinstalling programs If you have problems running
128. in Windows 2000 2c eee e eee 82 Listening to CGDSie rena e D weaned ia eat a Bea werner Meee ene ata aa ey and 84 Listening to CDs in Windows XP 000 c eee eee 84 Listening to CDs in Windows 2000 000s cece tee eee 86 Recording and playing audio 0 cee eee 87 Playing audio and video files with the Windows Media Player 89 Playingra DVDs ihe oie SS Se Mies Bt 8 Meena D ariadna ciel Wie Oa head 90 Using MusicMatch 0 0c tenes 92 Playing GDSS 2 2 00 Be ee a aol awe o E amp Jel Doma ome dota i 92 Creating MP3 music files 000 000 cece eee 94 Editing track information 0 0 cee 96 Building a music library asiaani en a e Ea a a ee 97 Changing the music library display settings nonan 98 Listening to Internet radio 1 2 0 eee 99 Using advanced features 0 0c cee eee 100 Using a recordable drive iani etea e ees 100 Greating data CDS 2 2 340402 tespiee ease deuee bade eeqae ewes eed s 100 Creating music CDS 2 2 0 ett 105 Copying CDS 86 daca e i sarees pow Ae ee eee iE eR anh eee RE aa 110 Using PhoneTools iis 62 eieandts aetdeus Bee ee aag aeeke eRe 113 Sending and receiving faxes 000 eee 114 Setting up your cover page cece tte 114 SONGING Asia i eee enti eh on eee a E AEE eh eere dasha 24 117 Faxing Tron programs esse else veel eee tee eee baw fey sale des 119 Receiving and v
129. inexpensive discs for CD RW drives can hold as much as 700 MB of data CD RW drives can write to either CD R or CD RW discs You can write to CD R discs just one time You can write to and erase CD RW discs multiple times For more information see Using a recordable drive on page 100 Iomega Zip drives like diskette drives use disks to store data Zip disks can store 100 MB 250 MB or 750 MB of data You can use a Zip drive to back up files you do not use so you can remove them from your hard drive Zip drives also provide an easy way to transfer files between computers If you need to back up your entire system you probably need a tape backup TBU drive TBU drives like tape recorders use magnetic tape cartridges to store data Tape drive cartridges can store 2 GB 20 GB 40 GB or even 130 GB or more of data If you want to increase your internal storage space replace your existing hard drive with a larger drive For more information see Replacing the hard drive on page 210 Memory Large programs such as multimedia games or graphics programs use a lot of memory If your programs are running more slowly than you think they should try adding more memory For more information see Installing or replacing DIMM memory on page 219 Uninterruptible power supplies A standby uninterruptible power supply UPS protects your computer from data loss during a total power failure A UPS uses a battery to keep your comput
130. ing Multimedia Using the diskette drive The diskette drive uses 3 5 inch diskettes sometimes called floppy disks Diskettes are useful for storing files or transferring files to another computer Warning Do not expose diskettes to water or magnetic fields D Exposure could damage the data on the diskette Diskette eject button Diskette drive Diskette activity light drive 74 www gateway com Using the diskette drive PB To use a diskette 1 Insert the diskette into the diskette drive with the label facing up 2 To access a file on the diskette in Windows XP click Start then click My Computer Double click the drive letter for example the A drive then double click the file name OR To access a file on the diskette in Windows 2000 double click the My Computer icon the drive letter for example the A drive then double click the file name 3 To remove the diskette make sure that the drive activity light is off then press the diskette eject button n 75 Chapter 6 Using Multimedia Using the CD or DVD drive You can use your computer to enjoy a wide variety of multimedia features Identifying drive types Your Gateway computer may contain one of the following drive types Look on the front of the drive for one of the following logos CD drive compact liste CD RW drive MSE Recordable DVD drive DVD Combination COMPACT DVD CD RW DVD drive aiet rom ROM ReWritable 76 Use a CD
131. ing a slower setting Speed Slow m Fast a J ClickLock C Lun on ClickLock Enables you to highlight or drag without holding down the mouse button To set briefly press the mouse button To release click the mouse button again www gateway com 133 Chapter 8 Customizing Your Computer 3 Click one of the tabs to change your mouse settings 4 Click OK to save changes n Help and For more information about changing mouse settings in Support Windows XP click Start then click Help and Support Type the keyword mouse settings in the HelpSpot Search box Search g then click the arrow 134 www gateway com Programming the multifunction keyboard Programming the multifunction keyboard All of the programmable buttons on the Gateway keyboard are pre programmed to start actions such as opening your Web browser Also you can program the buttons to open a program or start an action you choose a To program your multifunction keyboard buttons 1 Click Start All Programs then click Millennium Keyboard The Millennium Keyboard utility opens amp Millennium Keyboard Options Help Click a button below to change its function My Documents Shopping Default Email Help Default Web application Browser www gateway com 135 Chapter 8 Customizing Your Computer 136 2 Click an icon to change its function Shortcut lets you select a program or Web site that opens when you p
132. isc DVD is similar to a standard CD but has greater data capacity Because of this increased capacity full length movies several albums of music or several gigabytes of data can fit on a single disc If your computer has a DVD drive you can play DVDs with the InterVideo DVD Player program or Windows Media Player For more information about playing DVDs click Help in the DVD player program PB To play a DVD T Make sure that the speakers are turned on or headphones are plugged in and that the volume is turned up 2 Turn off your screen saver and standby timers 90 Playing a DVD 3 To play a DVD using InterVideo DVD click Start All Programs DVD then click DVD Player The InterVideo DVD Player video screen and control panel open OR To play a DVD using Windows Media Player in Windows XP click Start All Programs then click Windows Media Player The Windows Media Player opens OR To play a DVD using Windows Media Player in Windows 2000 click Start Programs Accessories Entertainment then click Windows Media Player The Windows Media Player opens Important If the InterVideo DVD player is not on your Start menu or if Windows Media Player cannot play a DVD you will need to install the InterVideo DVD program To install the InterVideo program insert the InterVideo DVD Software disc into your DVD drive and follow the on screen instructions 4 Insert a DVD into the DVD drive then click play The DVD p
133. itch change user accounts without turning off your computer User account tips m If you want to create an account for someone but you do not want that user to have full access to your computer be sure to make that account limited Remember that limited accounts may not be able to install some older programs m If a program or peripheral device is installed in one account it may not be available in other accounts If this happens install the program or device in the accounts that need it m Files created in one account are not accessible from other accounts unless the files are stored in the Shared Documents folder The Shared Documents folder is accessible from all accounts on that computer and from other computers on the network gt To add delete or modify user accounts in Windows XP 1 Click Start then click Control Panel 2 Click Double click the User Accounts icon The User Accounts window opens 3 Follow the on screen instructions to add delete or modify a user account n Help and For more information about changing user accounts in Support Windows XP click Start then click Help and Support Type the keyword user accounts in the HelpSpot Search bOX Search g then click the arrow 138 Adding and modifying user accounts gt To switch user accounts in Windows XP 1 Click Start then click Log Off The Log Off Windows dialog box opens Log Off Windows Switch User Log Off Cancel
134. ite protection tab in the upper right corner of the diskette down unprotected m The diskette may be full Delete unnecessary files on the diskette and try again m Make sure that the diskette you are using is IBM compatible m Try a different diskette Occasionally diskettes are flawed and cannot be read by the diskette drive You see a Disk is full error message m Delete unnecessary files on the diskette m Try a different diskette Occasionally diskettes are flawed and cannot be read by the diskette drive m Run Error checking on the diskette For more information see Checking the hard drive for errors on page 179 If errors are detected and corrected try using the diskette again 232 Troubleshooting You see a Non system disk or Disk error error message m Eject the diskette from the diskette drive then press ENTER m Make sure that the diskette you are using is IBM compatible The diskette drive LED is lit continuously m Remove the diskette from the drive If the light stays on try restarting your computer m Remove the drive pack and make sure that the cables are connected correctly to the diskette drive and the drive adapter card Make sure that the pins are not bent or misaligned For more information see Replacing the removable drive pack on page 204 File management A file was accidentally deleted If the file was deleted at a DOS prompt or in Windows while holding down
135. ive cleaning kit Cleaning the exterior Warning When you shut down your computer the power turns off but some electrical current still flows through your D computer To avoid possible injury from electrical shock unplug the power cord and modem cable from the wall outlets Always turn off your computer and other peripherals before cleaning any components Use a damp lint free cloth to clean your computer and other parts of your system Do not use abrasive or solvent cleaners because they can damage the finish on components Your computer is cooled by air circulated through the vents on the case so keep the vents free of dust With your computer turned off and unplugged brush the dust away from the vents with a damp cloth Be careful not to drip any water into the vents Do not attempt to clean dust from the inside your computer 185 Chapter 11 Maintaining Your Computer Cleaning the keyboard You should clean the keyboard occasionally by using an aerosol can of air with a narrow straw like extension to remove dust and lint trapped under the keys If you spill liquid on the keyboard turn off your computer and turn the keyboard upside down Let the liquid drain then let the keyboard dry before trying to use it again If the keyboard does not work after it dries you may need to replace it Cleaning the computer display Use a soft cloth and water to clean the computer display Squirt a little water on the cloth never
136. k Start then click Help and Support HelpSpot opens 0 Help and Support Center gt O a Index Dictionary Videos Support E PC Doctor System Restore Search Y Set search options Microsoft Help and Support Center Windows XP Professional Pick a Help topic Undo changes restore system e Frequently asked questions Diagnose hardware issues FAQs Protect PC from viruses Using your computer Video and online tutorials See your PC s configuration Contact Gateway What s new in Windows XP Go to Tech Su rt Web site Music video games and photos Wines baie View system serial number Networking and the Web eway Working remotely Security and administration i i SOPE cana Did you know Updated Thursday August 29 2002 Accessibility My Support Information My Downloads Printing and faxing Performance and maintenance View more headlines Hardware Invite a friend to connect to your computer with Remote Assistance Fixing a problem Send your feedback to Microsoft Get support or find information in Windows XP newsgroups Keep your computer up to date with Windows Update Find compatible hardware and software for Windows XP Use Tools to view your computer information and diagnose problems If this is the first time you have started HelpSpot you may experience a brief wait while HelpSpot builds the help database then HelpSpot displays an introductory video n 32 www gateway
137. k the My Computer icon then click Properties The amount of memory in your computer is shown at the bottom of the System Properties window in the General tab n www gateway com 221 Chapter 13 Upgrading Your Computer Using the BIOS Setup utility The BIOS Setup utility stores basic settings for your computer These settings include basic system hardware configuration system resource settings and password security These settings are stored and saved even when the power is off Caution The options in the BIOS Setup utility have been set at the factory for optimal performance Changes to these settings AN will affect the performance of your computer Before changing any settings write them down in case you need to restore them later B To open BIOS Setup utility m Restart your computer As soon as you see a startup screen press F1 The BIOS Setup utility opens D 222 Using the BIOS Setup utility The following illustration shows the main menu screen of a typical BIOS Setup utility Your BIOS Setup utility may vary from the illustration below BIOS Setup Utility Main Advanced Security Power Boot Exit BIOS Version Processor Type Processor Speed Front Side Bus Speed Cache Ram System Memory Memory Bank 0 Memory Bank 1 Memory Bank 2 4W4SB0X0 15A 0004 P02 Pentium R III 933 MHz 133 MHz 512 KB 128 MB 128 MB SDRAM Not Installed Not Installed Language English US Cache ECC Support
138. kette is in the diskette drive eject it and restart the computer Try restarting your computer by pressing CTRL ALT DEL Open the computer access panel and make sure that the cables are connected correctly to the hard drive For more information about connecting the hard drive cables see Replacing the hard drive on page 210 If your computer has been subjected to static electricity or physical shock you may need to reinstall the operating system You see a Non system disk or disk error error message Eject the diskette from the diskette drive then press ENTER Internet You cannot connect to the Internet Troubleshooting m Make sure that your computer is connected to the telephone line and the telephone line has a dial tone Use the setup poster to make sure that the connections have been made correctly m Make sure that no one else is using the telephone line If you have the call waiting feature on your telephone line make sure that it is disabled m Make sure that your account with your Internet service provider ISP is set up correctly Contact your ISP technical support for help m Make sure that you do not have a problem with your modem For more information see Modem on page 238 Help and For more information about troubleshooting Internet Support connections in Windows XP click Start then click Help and Support Q Type the keyword troubleshooting connections in the HelpSpot Sear
139. l of the criteria below All or part of the file name A word or phrase in the file Look in Local Hard Drives C Y When was it modified What size is it y More advanced options 2 If you want to search by file or folder name type in all or part of the file or folder name in the name box in the left pane of the window m If you type all of the name Search will list all files and folders of that name m If you type part of the name Search will list all of the file and folder names containing the letters you typed www gateway com 55 Chapter 4 Windows Basics 3 Click Search or Search Now When the search is completed Windows lists the files and folders whose names contain the text that you searched for B Search Results File Edit view Favorites Tools Help gt ki P seh IE Folders E Search Companion There were 25 files found Did you find what you wanted Yes finished searching No refine this search and Change file name or keywords Change whether hidden and system files are included You may also want to Sort results by category View results differently yp Start a new search Back Name system Qdsystem32z system P system El mmsystem dil SI system MmsySTEM DLL SijsysTem system System Hsystem sav Qsystemprofile system Sl system mof 3lx86_Microsoft Windows Syst 8 x86_Microsoft Windows Syst system
140. l this page gt Print this page o My System Information Advanced Search We can better support your system if you enter your Serial Number o Example 0012345678 a Support Information Tutorials Downloads Upgrades d diagnostic troubleshooting and maintenance formation about your PC Tutorials View our library of step by step and video self help Gateway stores tutorials Quickly find the solution to commen problems pote ee atay store closest to you please enter your zip Support Links code For warranty upgrades network support installing amp integrating consulting and a wide range of services for home or business 10 www gateway com Accessories Accessories Gateway offers accessories that can help you make the most of using your computer To order accessories visit the Accessory Superstore at accessories gateway com Home networking kit With a home networking kit you can network or link two or more computers in your home After you have set up a home network you can access the files drives and printers on linked computers play multiplayer games and even share one Internet connection Two types of home networking kits are available Wireless home networking kits use radio frequency to link your computers wirelessly Ethernet home networking kits use network cabling to link your computers Imaging equipment A digital camera lets you
141. lay X page 186 Clean mouse X page 186 171 Chapter 11 Maintaining Your Computer Creating an emergency startup diskette An emergency startup diskette is a diskette that contains critical information that you need to start your computer if Windows fails to start You should create a startup diskette as soon as you get your computer gt To create an emergency startup diskette in Windows XP 1 Insert a blank diskette labeled Startup into the diskette drive 2 Click Start then click My Computer The My Computer window opens 3 Right click 3 Floppy A then click Format The Format 31 2 Floppy A dialog box opens Format 3 4 Floppy A Capacity Eile system Allocation unit size Volume label Format options 172 www gateway com Creating an emergency startup diskette 4 Click to select the Create an MS DOS startup disk check box then click Start A message warns you that any information on the diskette will be erased 5 When you see the warning message click OK Windows copies files to the emergency startup diskette 6 When Windows finishes copying files remove the diskette from the diskette drive 7 Slide the write protect tab up to prevent the diskette from being erased or infected by viruses Not write Write protected protected 8 Store your emergency startup diskette in a safe place with your other backup software media s www gateway com 173 Chapter 11 Maintaining Your Compute
142. laying audio in the HelpSpot Search box Search click the arrow www gateway com then Playing audio and video files with the Windows Media Player Playing audio and video files with the Windows Media Player The Windows Media Player can play several types of audio and video files including WAV MIDI MP3 AU AVI and MPEG formats For more information about the using the Windows Media Player click Help P To play a file using the Windows Media Player 1 In Windows XP click Start All Programs then click Windows Media Player The Windows Media Player opens OR In Windows 2000 click Start Programs Accessories Entertainment then click Windows Media Player The Windows Media Player opens Windows Media Player Ee S E 2 Video file familydogs asf information Video screen Chapter 6 Using Multimedia 2 Click File then click Open The Open dialog box opens Important If the menu bar does not appear click the show menu bar Q button 3 Click the file you want to play then click Open 4 Play the file by clicking play then stop playing the file by clicking W stop D Help and For more information about playing audio and video using Support the Windows Media Player in Windows XP click Start then click Help and Support Q Type the keyword Media Player in the HelpSpot Search bOX Search g then click the arrow Playing a DVD A Digital Versatile D
143. lays Use the volume controls in the DVD player to adjust the volume Help and For more information about playing DVDs in Windows XP Support click Start then click Help and Support Type the keyword playing DVDs in the HelpSpot Search DOX Search B then click the arrow 91 Chapter 6 Using Multimedia Using MusicMatch Using MusicMatch you can Play music CDs Create MP3 music files from your music CDs Edit music track information Use your music files to build a music library Listen to Internet Radio For more information on using MusicMatch see its online help Playing CDs You can use the MusicMatch program to play music CDs Important Some music CDs have copy protection software You may not be able to play these CDs on your computer 92 Using MusicMatch gt To play a music CD in Windows XP 1 To have MusicMatch automatically list the album artist and track names of your CD connect to the Internet before inserting your CD 2 Insert the music CD into the CD or DVD drive on your computer The first time you insert a music CD the Audio CD dialog box opens Audio CD D Windows can perform the same action each time you insert a disk or connect a device with this kind of file 69 Music CD What do you want Windows to do Play Audio CD using Windows Media Player Play Audio CD using MUSICMATCH Jukebox gt gt Open folder to view files using Windows Explorer T
144. links to technical support with a live technician including chat and e mail Click Call Us to get a list of Gateway telephone numbers for both sales and support For more information see Telephone support on page 248 Account Info tab The Account Info tab contains support for non technical issues like the status of your order or changing your account address 38 Windows Basics Read this chapter to learn how to Use the Windows desktop Manage files and folders Work with documents Use shortcuts Chapter 4 Windows Basics About the Windows environment After your computer starts the first screen you see is the Windows desktop The desktop is like the top of a real desk Think of the desktop as your personalized work space where you open programs and perform other tasks Your desktop may be different from this example depending on how your computer is set up Help and For more information about the Windows XP desktop click Support Start then click Help and Support Type the keyword Windows desktop in the HelpSpot Search box search J then click the arrow sg Start 40 www gateway com Using the desktop Using the desktop The desktop contains the taskbar the Start button and the Recycle Bin icon Desktop elements Description The taskbar is the bar at the bottom of the computer display containing the Start button on the left and a clock on the right Other buttons on the taskb
145. ll your old printer 1 2 3 4 Shut down and turn off your computer Connect your parallel port printer Turn on your printer then turn on your computer If Windows detects your printer install your printer by following the on screen instructions You are finished OR If Windows does not detect the printer go to the next step In Windows XP click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Printers and Other Hardware OR In Windows 2000 click Start Settings then click Control Panel The Control Panel window opens Click Double click the Printers and Faxes or Printers icon then click Add a printer or Add Printer The Add Printer wizard opens Install your printer by following the on screen instructions D Help and For more information about installing a printer in Support Windows XP click Start then click Help and Support Type the keyword installing a printer in the HelpSpot Search box Search B then click the arrow See your peripheral device s user guide for installation information and tips Because most installation software is periodically updated you should also check the manufacturer s Web site for software updates 167 Chapter 10 Moving from Your Old Computer Installing your old programs 168 You probably use some programs that did not come installed on your new computer such as personal finance so
146. lug and play and hot swapping which means that your computer will usually recognize such a device whenever you plug it into the appropriate port When you use an IEEE 1394 or USB device for the first time your computer will prompt you to install any software the device needs After doing this you can disconnect and reconnect the device at any time Parallel and serial port devices are not plug and play See the device documentation for detailed information and installation instructions Help and For more information about installing peripheral devices in Support Windows XP click Start then click Help and Support Type the keyword installing devices in the HelpSpot Search box Search g then click the arrow Getting Help This chapter tells you about additional information resources available to help you use your computer Read this chapter to learn how to access m HelpSpot m Online help m Gateway Web site Chapter 3 Getting Help HelpSpot Your computer may include HelpSpot an easily accessible collection of help information troubleshooters instructional videos and automated support Use HelpSpot to answer questions about Windows and to help you quickly discover and use the many features of your Gateway computer HelpSpot also has an area called Contact Gateway that helps you find the right resource at Gateway to answer your questions or help solve your problems gt To start HelpSpot m Clic
147. m Reinstall the printer driver See the documentation that came with your printer for instructions on installing the printer driver 245 Chapter 14 Troubleshooting You see a Printer queue is full error message m Make sure that the printer is not set to work offline gt To make sure that the printer is not set to work offline in Windows XP 1 Click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Printers and Other Hardware 2 Click Double click the Printers and Faxes icon The Printers and Faxes window opens 3 Right click the name of the printer you want to use If the menu shows a check mark next to Use Printer Offline click Use Printer Offline to clear the check mark D Help and For more information about printer troubleshooting in Support Windows XP click Start then click Help and Support Type the keyword printer troubleshooter in the HelpSpot Search box Search g then click the arrow To make sure that the printer is not set to work offline in Windows 2000 1 Click Start Settings then click Printers 2 Right click the name of the printer you want to use If the menu shows a check mark next to Use Printer Offline click Use Printer Offline to clear the check mark m Wait until files have been printed before sending additional files to the printer m If you print large files or many files at one time you may want to a
148. m that provides access to the Internet Each of the computers or Ethernet ready devices communicate with the access point using radio waves If your computer does not have built in wireless Ethernet capabilities you need to add a wireless PCI card desktop PC card notebook or USB adapter Cable DSL modem USB wireless adapter Tips amp Tricks If you want to access a wireless Ethernet network from your wired Ethernet network connect an access point to the router switch or hub For more information about accessing a wired Ethernet see Using a wired Ethernet network on page 153 157 Chapter 9 Networking Your Computer Equipment you need for an access point wireless Ethernet network 158 For an access point wireless Ethernet network you need m A wireless Ethernet IEEE 802 11a or IEEE 802 11b PCI card installed in each desktop computer OR A wireless Ethernet IEEE 802 11a or IEEE 802 11b USB adapter attached to each desktop computer OR A notebook with wireless Ethernet IEEE 802 11b built in OR A wireless Ethernet IEEE 802 11a or IEEE 802 11b PC Card installed in each notebook that does not have wireless Ethernet built in A wireless Ethernet IEEE 802 11a or IEEE 802 11b access point to connect your wireless Ethernet network to the Internet or a wired Ethernet network Important IEEE 802 11a and IEEE 802 11b use different radio frequencies All wireless Ethernet components shoul
149. me Volume Mute all Intel r Integrated Audio If the device you want Options Properties the adjust then click OK to adjust does not appear in the window click check box next to the audio device you want to 5 Drag the volume level and balance sliders for the device you want to adjust For more information about the volume controls click Help in the window 6 Click X in the top right corner of the window to close it n www gateway com 81 Chapter 6 Using Multimedia Adjusting the volume in Windows 2000 You can use the volume controls to adjust the overall volume and the volume of specific sound devices in your computer Depending on the sound hardware installed in your computer you may have additional volume controls available through the Start menu gt To adjust overall volume level using hardware controls m If you are using external speakers turn the knob on the front of the speakers OR Use the volume control buttons on the keyboard See Special function buttons on page 22 for more information n gt To adjust overall volume level from Windows m Click the speaker icon d on the taskbar then drag the slider to change the volume or click to select the Mute check box Volume 7 T Mute 82 Adjusting the volume gt To adjust specific volume levels 1 Double click the speaker icon d on
150. mportant Do not use Gateway products in areas classified as hazardous locations Such areas include patient care areas of medical and dental facilities oxygen laden environments or industrial facilities Warning To reduce the risk of fire use only No 26 AWG or larger D telecommunications line cord 255 Appendix A Safety Regulatory and Legal Information Regulatory compliance statements United States of America Federal Communications Commission FCC Unintentional emitter per FCC Part 15 This device has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio or television reception However there is no guarantee that interference will not occur in a particular installation If this equipment does cause interference to radio and television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment to an outlet on a different circuit
151. n Script Blocking Please select an tem by clicking on the item R Full System Scan Not completed at left in order to get more information and take the necessary Virus Definition Service action virus Definitions 9710 2002 subscription Serice 213 2003 automatic LiveUpdate of Norton ntiVirus 203 2 Click Scan for Viruses M Norton AntiVirus Scan for Viruses Status Scan my computer Scan all removable drives Raporte Scan all floppy disks Scan drives Scan folders Scan files Actions Schedule Task gt Scan New gt Schedule Symantec Norton An tiVirus 2003 Scan 3 Click the type of scan you want to make in the Scan for Viruses area then under Actions click Scan www gateway com 175 Chapter 11 Maintaining Your Computer gt To remove a virus 1 If Norton AntiVirus finds a virus follow all on screen instructions to remove the virus 2 Turn off your computer and leave it off for at least 30 seconds 3 Turn on your computer and rescan for the virus B To update Norton AntiVirus T Make sure that you are connected to the Internet 2 Click Start All Programs Norton AntiVirus then click LiveUpdate Norton AntiVirus The LiveUpdate wizard opens 3 Follow the on screen instructions to update your Norton AntiVirus program with the latest virus protection files 4 When the program has finished click Finish D 176 www gateway
152. n saver you selected In Windows XP if you want to display the Welcome Login screen whenever you exit the screen saver click the On resume display Welcome screen check box If you want to change the time before the screen saver is activated click the up or down arrows next to the Wait box Click OK Help and For more information about selecting a screen saver in Support Windows XP click Start then click Help and Support Type the keyword screen savers in the HelpSpot Search bOX Search g then click the arrow Changing the mouse settings Changing the mouse settings You can adjust the double click speed pointer speed left hand or right hand configuration and other mouse settings gt To change your mouse settings 1 In Windows XP click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Printers and Other Hardware OR In Windows 2000 click Start Settings then click Control Panel The Control Panel window opens 2 Click Double click the Mouse icon The Mouse Properties dialog box opens Mouse Properties Buttons Pointers Pointer Options Wheel Hardware Button configuration Select this check box to make the button on the right the one you use for primary functions such as selecting and dragging Double click speed Double click the folder to test your setting If the folder does not open or close try us
153. ncy numbers Remain on the line and briefly explain to the dispatcher the reason for the call Perform such activities in the off peak hours such as early morning or late evenings The United States Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device to send any message via a telephone fax machine unless such message clearly contains in a margin at the top or bottom of each transmitted page or on the first page of the transmission the date and time it is sent an identification of the business other entity or other individual sending the message and the telephone number of the sending machine or such business other entity or individual Refer to your fax communication software documentation for details on how to comply with the fax branding requirement 257 Appendix A Safety Regulatory and Legal Information Canada Industry Canada IC Unintentional emitter per ICES 003 This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the radio interference regulations of Industry Canada Le pr sent appareil num rique n met pas de bruits radio lectriques d passant les limites applicables aux appareils num riques de Classe B prescrites dans le r glement sur le brouillage radio lectrique dict par Industrie Canada Telecommunications per DOC notice for products fitted with an IC compliant mo
154. nection Quality a Af Got Radio MX POPULAR STATIONS CREATE ARTIST MATCH STATIONS gt Top Hits musicmatch gt Soft Hits RADIO MX g Enter Artist Name gt R amp B Hits 3 gt Country Hits E e gt 80s Hits gt Classical submit gt Beatles Legacy gt Film Scores gt Latin Hits gt Big Band amp Swing Browse gt Christian Hits gt Jazz Fusion oy annt gt Oldies gt Bop 3 To select one of the MusicMatch Internet radio stations click one of the Popular Stations MusicMatch connects to the station and plays the audio OR To play another Internet radio station click Broadcast Stations the appropriate category in the Station Selector the radio station then click play MusicMatch connects to the station and plays the audio www gateway com 99 Chapter 6 Using Multimedia Using advanced features You can also use MusicMatch to create your own music CDs and to download MP3 files to your portable MP3 player For more information see the MusicMatch online help Using a recordable drive You can use your CD RW or DVD CD RW drive to create data CDs music CDs or copies of CDs For more information about your drive s capabilities see Identifying drive types on page 76 Creating data CDs Use Roxio Easy CD Creator to create data CDs Data CDs are ideal for backing up important files such as tax records letters MP3s digital movies or photos For information on creating music CDs
155. nformation 96 listening to Internet radio 99 playing audio CD 92 muting 22 79 82 229 My Documents button 22 N navigation keys 21 network equipment shopping list 155 158 160 network jack 5 networking computers 149 Ethernet 152 153 games 151 selecting connection type 152 sharing devices 151 sharing drives 150 sharing Internet connections 150 sharing printers 151 streaming audio 151 streaming video 151 wired connections 152 153 wireless connections 152 156 268 networking kit 11 next button 22 non technical support Accounting 249 Sales 249 Warranty 249 Norton Antivirus 174 175 numeric keypad 21 indicator 21 O online help 32 36 button 23 opening computer case 202 documents 59 files 25 42 folders 25 47 programs 25 42 shortcut menu 25 OSD position 29 P Pad Lock indicator 21 parallel port 5 30 password 222 pasting files and folders 49 61 text and graphics 61 pause button 22 PC Card eject button 7 installing 198 removing 199 slot 7 PC Doctor 227 peripheral devices 11 30 Phase 29 PhoneTools 113 play button 22 playing audio CD 84 86 audio CD with MusicMatch 92 audio file 88 89 DVD 90 Media Player file 89 multimedia files 89 multi player games 151 music CD 84 86 Windows Media Player file 89 Plug and Play devices IEEE 1394 support for 30 USB support for 30 pointer 24 moving 25 ports See connections power advanced settings 141 143 button 3 changing advanced settings 143
156. ng 49 opening 25 47 pasting 49 61 recovering 51 renaming 61 searching for 52 54 viewing list 47 fragmentation 181 function keys 21 G game multi player 151 Gateway model number 8 serial number 8 9 Technical Support 248 Web address 37 Web site 37 gateway your way dial up server 240 gigabit Ethernet 153 H hard drive backing up files 183 checking for errors 179 checking for free space 177 defragmenting 181 deleting files and folders 178 replacing 210 scanning for errors 179 troubleshooting 234 headphones jack 3 help button 23 online 36 using 32 HelpSpot 32 playing video 35 searching 34 starting 32 Using your computer link 33 Hibernate mode 3 140 145 home office network 149 horizontal position 28 hot swapping 30 hyperlinks 68 l i Link port 7 IEEE 1394 port 7 30 IEEE 802 11 152 156 indicators Caps Lock 21 Num Lock 21 numeric keypad 21 Pad Lock 21 Scroll Lock 21 inkjet printer 11 installing devices 30 digital camera 30 265 digital video camera 30 drivers 189 memory 219 PC Cards 198 peripheral devices 30 166 printer 30 166 programs 168 192 scanner 30 166 Windows 194 Internet 64 account 66 button 23 connecting to 66 downloading files 70 requirements to access 65 sharing access 150 transferring settings from old computer 165 troubleshooting 235 Internet connection sharing 150 troubleshooting 235 240 Internet radio 99 Internet service provider ISP 64 65 connecting to 66 dis
157. ng Software 196 www gateway com Upgrading Your Computer This chapter provides information about upgrading and replacing components in your computer Read this chapter to learn how to m Add PC Cards m Open your computer case m Remove and install drives m Replace the Mini PC card m Add memory You must open the computer case to change or upgrade components If you are not comfortable with these procedures get help from a more experienced computer user or computer service technician Chapter 13 Upgrading Your Computer Adding PC Cards Your computer has one PC Card slot also known as a PCMCIA card slot This slot accepts Type I and Type II PC Cards You do not need to restart your computer when changing most cards because your computer supports hot swapping Hot swapping means that you can insert a PC Card while your computer is running If your PC Card does not work after hot swapping see the PC Card manufacturer s documentation for further information gt To insert a PC Card m Push the card firmly into the PC Card slot label side facing toward the back of your computer until the outer edge of the card is flush with the side of your computer 198 Adding PC Cards gt To remove a PC Card 1 Click the remove hardware icon in the taskbar then select the PC Card name and click Stop OR Turn off your computer Important If the remove hardware icon does not appear on the taskbar
158. ng data 100 drive 76 eject button 3 77 inserting 77 playing 90 troubleshooting 228 DVD drive eject button 3 77 identifying 76 locating drive 3 replacing 206 troubleshooting 228 using 76 DVD CD RW drive eject button 3 77 identifying 76 locating drive 3 replacing 206 troubleshooting 228 264 using 76 100 E eject button CD drive 3 77 diskette drive 3 74 DVD drive 3 77 PC Card 7 199 electrostatic discharge ESD 201 e mail 65 71 address 71 button 23 checking for messages 72 sending 71 transferring settings from old computer 166 emergency startup diskette 172 ergonomics 14 Error checking 179 eSupport 9 10 using 38 Ethernet wired network 152 153 wireless network 152 156 Ethernet jack 5 external audio jack 5 F Fast Ethernet 153 faxes failed transmission 118 receiving and viewing 119 sending 117 sending from program 119 setting up cover page 115 troubleshooting 240 files backing up 183 copying 49 61 cutting 49 61 deleting 41 51 61 178 downloading 70 finding 52 54 moving 49 opening 25 42 pasting 49 61 recovering 51 renaming 61 searching for 52 54 164 transferring 163 troubleshooting 233 types 164 viewing list 47 Files and Settings Transfer Wizard 162 finding files and folders 52 54 164 HelpSpot topics 34 specifications 9 Firewire port 7 floppy disk See diskette folders copying 49 61 creating 47 48 cutting 49 61 deleting 41 51 61 finding 52 54 movi
159. nstall or replace DIMM memory 1 Open the case by following the instructions in Opening the computer case on page 202 Warning Make sure that you removed all external cables and the D power cord www gateway com 219 Chapter 13 Upgrading Your Computer 2 Find the memory module banks sometimes called add in slots on your system board Memory modules 3 If you are removing a memory module from the memory module bank y 8 y y gently pull the plastic tabs away from the sides of the memory module and remove it OR If you are adding a memory module to an empty memory module bank gently pull the plastic tabs away from the sides of the memory module bank 220 www gateway com Installing or replacing DIMM memory 4 Align the notch on the new memory module with the notch on the memory module bank and press firmly into the bank The tabs on the sides of the memory module should secure the memory module automatically When the module is secure you hear a click 5 Close the case by following the instructions in Closing the computer case on page 204 6 Turnon your computer Windows starts and the Windows desktop appears 7 In Windows XP click Start Control Panel then click Performance and Maintenance if in Category View Click Double click System The amount of memory in your computer is shown at the bottom of the System Properties window in the General tab OR In Windows 2000 right clic
160. ntroller Screen resolution Color quality oir meee High 24 i 800 by 600 pixels ETE I 4 Click the arrow button to open the Color quality or Colors list then click the color depth you want 5 To save your changes in Windows XP click OK then click Yes OR To save your changes in Windows 2000 click OK then click OK again Help and For more information about adjusting display settings in Support Windows XP click Start then click Help and Support Type the keyword changing display settings in the HelpSpot Search box Search g then click the arrow www gateway com 123 Chapter 8 Customizing Your Computer Adjusting the screen resolution You can increase the screen resolution to fit more icons on your desktop or you can decrease the resolution to make reading the display easier The higher the resolution the smaller individual components on the computer display such as icons and menu bars appear gt To adjust the screen resolution 124 1 In Windows XP click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Appearance and Themes In Windows 2000 click Start Settings then click Control Panel The Control Panel window opens 2 Click Double click the Display icon The Display Properties dialog box opens 3 Click the Settings tab Display Properties m Themes Desktop Screen Saver Appearance Settings
161. oes not exceed the extension cord ampere rating If your system is fitted with a TV Tuner cable or satellite receiver card make sure that the antenna or cable system is electrically grounded to provide some protection against voltage surges and buildup of static charges Care during use 254 Do not walk on the power cord or allow anything to rest on it Do not spill anything on the system The best way to avoid spills is to avoid eating and drinking near your system Some products have a replaceable CMOS battery on the system board There is a danger of explosion if the CMOS battery is replaced incorrectly Replace the battery with the same or equivalent type recommended by the manufacturer Dispose of batteries according to the manufacturer s instructions When the computer is turned off a small amount of electrical current still flows through the computer Always unplug all power cables and modem cables from the wall outlets before cleaning the system Unplug the system from the wall outlet and refer servicing to qualified personnel if The power cord or plug is damaged Liquid has been spilled into the system The system does not operate properly when the operating instructions are followed The system was dropped or the cabinet is damaged The system performance changes Important safety information Replacement parts and accessories Use only replacement parts and accessories recommended by Gateway I
162. of customer service technical support and information services Automated troubleshooting system Service description Use an automated menu system and your telephone keypad to find answers to common problems Telephone numbers You can access the following services through your telephone to get answers to your questions Resource Fax on demand support Gateway s fee based software tutorial service Gateway Technical Support America Online CompuServe Sales accounting and warranty Service description Order a catalog of documents on common problems then order documents by document numbers The documents will be faxed to you Get tutorial assistance for software issues billed by the minute Talk to a Gateway Technical Support representative about a non tutorial technical support question See Before calling Gateway Technical Support on page 248 before calling TDD Technical Support for hearing impaired is available Weekdays 6 00 a m 8 00 p m Central Time Weekends 6 00 a m 5 00 p m Central Time Get support for your America Online ISP account Get support for your CompuServe ISP account Get information about available systems pricing orders billing statements warranty service or other non technical issues Telephone support How to reach 800 846 2118 US 877 709 2945 Canada How to reach 800 846 4526 US 877 709 2951 Canada 800 229 1103 charged
163. onnect to the Internet before inserting your CD 2 Insert a music CD into your CD or DVD drive 94 www gateway com Using MusicMatch 3 If an Audio CD dialog box opens click Play Audio CD using MUSICMATCH Jukebox then click OK The MusicMatch window opens OR If a dialog box does not open click Start All Programs MusicMatch then click MusicMatch Jukebox The MusicMatch window opens T Fie Edt View Options Help Record File Edit View Options Help B2oc002 EJ C CR CX CO C eo MY LIBRARY RADIO STATIONS MUSIGGUIDE NOW PLAYING REC Track list 5 Click to clear the check box for any track you do not want to record rip 6 Click REC 7 Whena message appears that tells you the CD drive needs to be configured click OK Chapter 6 Using Multimedia Editing track information After you add a CD track as an MP3 file to your music library you can edit the track s information gt To edit track information 1 In MusicMatch click My Library The library window opens 2 Inthe library window right click the file then click Edit Track Tag s The Edit Track Tag dialog box opens Edit Track Tag s Track Filenames General Lyrics Notes Bios More Huey Lewis amp the News Small World Pt 1 mp3 j 5 Track Title Track Number Small World Pt 1 fo Artist Huey Lewis amp the News Album Small World Genre Rock Pop Preference None At Co
164. ophone jack 3 5 Microsoft Wordpad 57 Microsoft Certificate of Authenticity COA 5 8 MIDI file 89 Mini PCI card replacing 214 minimize button 45 model number 8 modem 65 cable 64 DSL 64 jack 5 protecting from power surge 17 replacing 214 troubleshooting 238 monitor changing resolution 124 port 5 troubleshooting 231 using screen saver 131 See also computer display mouse 24 buttons 24 changing settings 133 clicking 25 double clicking 25 moving pointer 25 moving screen objects 25 opening files folders and programs 25 pointer 24 PS 2 port 5 right clicking 25 scroll wheel 24 selecting screen objects 25 troubleshooting 244 USB port 5 7 moving files 49 files from old computer 161 163 folders 49 Internet settings from old computer 165 pointer 25 screen objects 25 settings from old computer 161 MP3 file creating 94 editing track information 96 playing 89 streaming 151 MPEG file 89 streaming 151 multifunction buttons programming 135 Multifunction keyboard See keyboard multimedia adjusting volume 79 82 267 playing audio CD 84 86 playing DVD 90 recording audio 87 using CD drive 76 using diskette drive 74 using DVD drive 76 using Windows Media Player 84 89 90 multi player game playing 151 music library building 97 changing settings 98 MusicMatch building music library 97 changing library settings 98 creating MP3 files 94 creating music files 94 editing track i
165. our recordable CD drive 89 amp Tricks Most home and car stereos read CD R discs but do not read CD RW discs To make sure that the CD that you create will play on home and car CD players use a CD R disc 2 IfaCD Drive dialog box opens click Create a CD using Roxio Easy CD Creator then click OK The Select a Project window opens OR If a dialog box does not open click Start All Programs Roxio Easy CD Creator then click Project Selector The Select a Project window opens Select a Project The easiest way to create compilations of your favorite music from MP3 CDs LPs and more N i a ipgrade Create profe sional music CDs using advanced features A and save yo record list between burns mpo AF project n MP3 CD with over one hundred MP3 of music on your make a music CD musicCD project 106 www gateway com Creating music CDs 3 Move your pointer over make a music CD then click musicCD project The Easy CD Creator window opens Select source files Project Easy CD Creator DEK Bile Edit View CD fools Track Internet Help Au Chocolate Genius Love 7 mp3 fle Chocolate Ge Love BW bavid Gray Please Forgive Me mp3 fle David Gray White Ladder Ay Grandaddy The Crystal Lake mp3 fle Grandaddy The Sophtwa p Mandalay beautiful i mp3 file Mandalay Solace Ap Mandalay deep love i mp3 file Mandalay Solace Aprindc r se la quitaristic hous g mp3 file ring r se Install
166. ows Media Player 84 89 90 wired Ethernet network 152 153 equipment list 155 example 154 wireless Ethernet network 152 156 access point equipment list 158 access point example 157 peer to peer equipment list 160 peer to peer example 159 Wordpad 57 working safely 14 World Wide Web WWW 68 downloading files 70 write protection for diskettes 173 Z Zip drive 12 183 port 5 7 273 274 MAN SYS US PFL4 USR GDE R1 12 02 8508893
167. port Plug a PS 2 keyboard into this port Plug an additional monitor into this port Plug a serial device such as a digital camera into this port For more information see Installing a printer scanner or other peripheral device on page 30 Line out Plug an external audio output source such as external speakers into this jack Secure your computer to an object by connecting a Kensington cable lock to this slot Line in Plug an external audio input source such as a stereo into this jack so you can record sound on your computer Plug a microphone into this jack to record sound Plug the power cable into this connector Plug a 10 100 Ethernet network cable or a device such as a DSL or cable modem for a broadband Internet connection into this jack For more information see Learning about the Internet on page 64 Plug USB Universal Serial Bus devices such as a USB lomega Zip drive printer scanner camera keyboard or mouse into these ports For more information see Installing a printer scanner or other peripheral device on page 30 Contains your Windows product key For more information see Microsoft Certificate of Authenticity on page 8 Chapter 1 Checking Out Your Gateway Profile Right side PC Card slot PC Card eject button IEEE 1394 ports USB ports 6 www gateway com Component PC Card slot PC Card eject button IEEE 1394 ports USB ports icon
168. puter Changing the desktop background In Windows XP you can change the Windows desktop background picture Windows provides several backgrounds or you can use pictures that you have created or retrieved from other sources In Windows 2000 you can change the Windows desktop background to a picture or an HTML document Windows provides several background pictures You can also use pictures or HTML documents that you have created or retrieved from other sources B To change the desktop background in Windows XP 1 Click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Appearance and Themes 2 Click Double click the Display icon The Display Properties dialog box opens 3 Click the Desktop tab Display Properties Themes Desktop Scteen Saver Appearance Settinas Background a Tulips E Vortec space Position g S wind Stretch v Color IN Zapotec A OK Cancel Apply 4 Click a background picture in the Background list OR Click Browse to select a background picture from another location 128 www gateway com Adjusting the screen and desktop settings 5 If you want the picture you chose to cover the entire computer display click the arrow button to open the Position list then click Stretch or Tile 6 If the picture you chose does not cover the entire computer display and you did not choose to stretch or tile the image in
169. puter and unplug the power D cord and modem cable before opening the case Before opening the computer case follow these guidelines m Turn off the computer power m Wear a grounding wrist strap available at most electronics stores and attach it to a bare metal part of your workbench or other grounded connection Warning To prevent risk of electric shock do not insert any object D into the vent holes of the power supply m Touch a bare metal surface on your workbench or other grounded object m Unplug the power cord and modem and network cables Before working with computer components follow these guidelines m Avoid static causing surfaces such as carpeted floors plastic and packing foam m Remove components from their antistatic bags only when you are ready to use them Do not lay components on the outside of antistatic bags because only the inside of the bags provide electrostatic protection m Avoid touching the edge connectors and components on the Mini PCI cards Never slide Mini PCI cards or components over any surface 201 Chapter 13 Upgrading Your Computer Opening the computer case Tips amp Tricks When cleaning the case do not use abrasive or solvent cleaners because they can damage the finish Use soap and waiter or a dilution of water and isopropyl alcohol For more information see Cleaning your computer on page 185 Warning To avoid exposure to dangerous electrical voltages and moving par
170. py to Clipboard L Paste from Clipboard Selectan C LoadAbum C Removeat Super Tagging Tag From Filename Lookup Tags Path C Documents and Settings CEG user My Documents My Music Huey Lewis the News Small World Huey Lewis the News 3 Enter information such as track title lead artist album and genre 4 Click OK The new track information appears in the MusicMatch playlist music library and recorder window D 96 www gateway com Using MusicMatch Building a music library Use MusicMatch to build a music library You can organize your music tracks by categories find a track quickly by using the sort features and add information to a music file You can add music tracks to your music library by m Creating MP3 files When you create MP3 files from the tracks on your music CD MusicMatch automatically adds these files to your music library m Dragging and Dropping Drag and drop files from Windows Explorer or your desktop to the music library Downloading files from the Internet When you are connected to the Internet MP3 files that you download are automatically added to your music library Caution During the download process MP3 files may become corrupt If you are having trouble listening to or working AN with a downloaded file try downloading the file again 97 Chapter 6 Using Multimedia Changing the music library display settings gt To change
171. r Protecting your computer from viruses A virus is a program that attaches itself to a file on a computer then spreads from one computer to another Viruses can damage data or cause your computer to malfunction Some viruses go undetected for a period of time because they are activated on a certain date Protect your computer from a virus by m Using the Norton AntiVirus program to check files and programs that are on diskettes attached to e mail messages or downloaded from the Internet m Checking all programs for viruses before installing them m Disabling macros on suspicious Microsoft Word and Excel files These programs will warn you if a document that you are opening contains a macro that might have a virus m Periodically updating the Norton AntiVirus program to protect against the latest viruses Help and For more information about protecting your computer Support against viruses in Windows XP click Start then click Help and Support O Type the keyword viruses in the HelpSpot Search box Search g then click the arrow 174 Protecting your computer from viruses gt To scan for viruses 1 Click Start All Programs Norton AntiVirus then click Norton AntiVirus 2003 Norton AntiVirus opens M Norton AntiVirus System Status Urgent attention Status 4 Security Scanning Features ttem Details Scan for Scan for Viruses AL ect The items marked in viruses Pas Reports Email Scanning attentio
172. r home or office Your municipality may require you to obtain a permit and hire a licensed installer m Install an Ethernet card in each of your desktop computers if your computers do not already have built in Ethernet jacks m Install an Ethernet PC Card in each of your notebooks if your notebooks do not already have built in Ethernet jacks m Install an Ethernet router switch or hub Tips amp Tricks If you are connecting just two computers you can eliminate the router switch or hub and use a special crossover j cable 153 Chapter 9 Networking Your Computer Example wired Ethernet network The following is an example of a wired Ethernet network The network is made up of a router a cable or DSL modem your computers and cables connecting each of these components The router is the central control point for the network Attached to the router are all of your computers or Ethernet ready devices Also connected to the router is a cable or DSL modem that provides access to the Internet switch or hub Tips amp Tricks To add the ability to access a wireless Ethernet network to your wired Ethernet network connect an access point sy to the router switch or hub For more information about accessing a wireless Ethernet see Using a wireless Ethernet network on page 156 154 www g Q ateway com Using a wired Ethernet network Equipment you need for a wired Ethernet network For a wired
173. r settings Speaker Volume J Advanced 4 Drag the Device Volume slider to change the volume or click to select the Mute check box then click OK Help and For more information about adjusting volume in Support Windows XP click Start then click Help and Support Type the keyword adjusting volume in the HelpSpot Search box Search B then click the arrow B To adjust specific volume levels 1 Click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Sounds Speech and Audio Devices 2 Click Double click the Adjust the system volume or Sounds and Audio Devices The Sounds and Audio Devices Properties dialog box opens 80 www gateway com 3 Click the Volume tab Adjusting the volume Sounds and Audio Devices Properties Volume Sounds Audio D Intelfr Integrated Audio Voice Hardware Device volume D Low Mute _ Place volume icon in the taskbar Speaker settings Use the settings below to change individual speaker volume and other settings Speaker Volume Advanced 4 Click Advanced in the Device volume area fil Master Volume Options Help Master Volume Wave Balance Balance SW Synth CD Audio Line In PC Speaker Balance Balance Balance Balance Volume L2 i 4p 9 gb cael gt 4 4a Volume Volume Volu
174. r use with this device The modem is designed to be connected to the telephone network or premises wiring using a compatible modular jack which is Part 68 compliant See installation instructions for details The Ringer Equivalence Number REN is used to determine the number of devices which may be connected to the telephone line Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call In most areas the sum of RENs should not exceed five 5 0 To be certain of the number of devices that may be connected to a line as determined by the total RENs contact the local telephone company If this device causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required The telephone company may request that you disconnect the equipment until the problem is resolved The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of this equipment If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service This equipment cannot be used on telephone company provided coin service Connection to party line service is subject to state tariffs Contact the state public utility commission or public service commission for information When programming or making test calls to emerge
175. re information about networking your home or office with wired or wireless Ethernet Help and For more information about networking in Windows XP Support click Start then click Help and Support Type the keyword networking in the HelpSpot Search bOX Search g then click the arrow Moving from Your Old Computer 10 If your new computer is replacing an old computer you may have personal data files Internet settings a printer or other peripheral devices and other unique computer settings that you want to move from your old computer to your new one Read this chapter to learn about m Using the Windows XP Files and Settings Transfer Wizard Transferring Files Transferring Internet Settings Installing your old printer or scanner Installing your old programs 161 Chapter 10 Moving from Your Old Computer Using the Windows XP Files and Settings Transfer Wizard If your new computer is running Windows XP you can move your data files and personal settings such as display Internet and e mail settings from your old computer to your new one by using the Files and Settings Transfer Wizard The wizard also moves specific files or entire folders such as My Documents My Pictures and Favorites gt To open the Files and Settings Transfer Wizard m Click Start All Programs Accessories System Tools then click Files and Settings Transfer Wizard n Help and For more information about using the Files and
176. re the UPS device is attached 7 Click Finish then click OK Help and For more information about setting up an uninterruptable Support power supply in Windows XP click Start then click Help and Support Q Type the keyword uninterruptable power supply in the HelpSpot Search box Search the arrow then click y Networking Your Computer Connecting your home small office or home office computers lets you share drives printers and a single Internet connection among the connected computers Read this chapter to learn about m Benefits of using a network in your home small office or home office m Types of network connections m Purchasing additional network equipment Chapter 9 Networking Your Computer Benefits of networking A network lets you Share a single Internet connection Share computer drives Share peripheral devices Stream audio and video files Play multi player games Sharing a single Internet connection Each computer that is connected to the network can share the same broadband connection or modem and telephone line and access the Internet at the same time This saves on the cost of installing another telephone line for your second computer and paying for a second Internet service provider ISP account Help and For more information about sharing an Internet connection Support in Windows XP click Start then click Help and Support Type the keyword internet
177. reator then click OK The Select a Project window opens OR If a dialog box does not open click Start All Programs Roxio Easy CD Creator then click Project Selector The Select a Project window opens Make a bac up copy of an entire CD with 2 a single clic CD copier CD copier www gateway com 111 Chapter 6 Using Multimedia 4 Move your pointer over CD copier then click CD copier The CD Copier window opens CD Copier File Help Source and Destination Advanced Copy from 8 z Contents Drivers Record to B fF IDE CD R RW 12x8 amp 32 Contents Blank Recordable CD For Help press F1 Copy 5 On the Source and Destination tab click the arrow button to open the Copy from list then click the recordable drive 6 Click the arrow button to open the Record to list then click the recordable drive 7 Click Copy CD Copier copies the information on the source CD to your hard drive prompts you to insert the blank CD then copies the information from the hard drive to the blank CD D Help and For more information about copying CDs in Windows XP Support click Start then click Help and Support Type the keyword copying CDs in the HelpSpot Search DOX Search g then click the arrow 112 www gateway com Using PhoneTools PhoneTools lets you send and receive faxes using the modem Read this chapter to learn how to m Set up your fax cover page m Send and r
178. ress the Shortcut button The Shortcut button is pre programmed to open the My Documents folder Shopping cart lets you select a program or Web site that opens when you press the Shopping cart button The Shopping cart button is pre programmed to open an Internet shopping site E mail lets you select a program or Web site that opens when you press the E mail button The E mail button is pre programmed to open your default e mail program Help lets you select a program or Web site that opens when you press the Help button The Help button is pre programmed to open Windows Help Internet lets you select a program or Web site that opens when you press the Internet button The Internet button is pre programmed to open your default Web browser The Launch Button Customization dialog box opens Launch Button Customization Choose a function for this button Select Pre defined Functions Program path or Web page address Browse Button title x Cancel Programming the multifunction keyboard 3 Click Specify a Program or Web Page 4 Click Browse to select the program name or Web address OR Type a path and file name or Web address in the Program path or Web page address box 5 Click OK then click Done n 137 Chapter 8 Customizing Your Computer Adding and modifying user accounts In Windows XP you can create and customize a user account for each person who uses your computer You can also sw
179. rn off press and hold the l power button for about five seconds then release it n Multifunction keyboard Multifunction keyboard Press these keys Function keys Navigation keys Indicators Windows keys Application key Directional keys Numeric keypad Function keys Navigation keys Indicators Windows keys Application Directional Numeric key keys keypad To Start program actions Each program uses different function keys for different purposes See the program documentation to find out more about the function key actions Press these keys to move the cursor to the beginning of a line to the end of a line up the page down the page to the beginning of a document or to the end of a document Show if your NUM LOCK CAPs LOCK or SCROLL LOCK keys are activated Press the corresponding key to activate the function Open the Windows Start menu These keys can also be used in combination with other keys to open utilities like F Search utility R Run utility and E Explorer utility Access shortcut menus and help assistants in Windows Move the cursor up down right or left Use these keys to type numbers when the numeric keypad NUM LOCK is turned on www gateway com 21 Chapter 2 Getting Started Special function buttons Previous Stop Volume down Mute Volume up Special function buttons Icons Previous M Play Pause v i Stop Next b Volume down d Volume
180. rtical and horizontal position automatically For more information on the Auto function see External controls on page 26 OSD Adjust TRACKING CLOCK lililii PHASE II I IIIII SETUP LANGUAGE gt ENGLISH OSD POSITION gt 1024 x 768 60 0Hz PRESET MODE Computer display Description Clock Minimizes any vertical bars or stripes visible on the computer display background The horizontal display size will also change Phase Removes any horizontal distortion and clear or sharpen the image of characters Language Changes the OSD language setting OSD Position Adjusts the OSD window position on the display To adjust the color depth and screen resolution using software controls see Adjusting the screen and desktop settings on page 122 www gateway com 29 Chapter 2 Getting Started Installing a printer scanner or other peripheral device 30 Important Before installing any printer scanner or other peripheral device see the device documentation for detailed information and installation instructions Your computer has two IEEE 1394 ports six Universal Serial Bus USB ports one serial port and one parallel port These ports are used for connecting peripheral devices such as printers scanners and digital cameras to your computer For more information about port locations see Checking Out Your Gateway Profile on page 1 IEEE 1394 and USB ports support p
181. s and Settings Program Files Hide the contents of this drive E Ai or remove progrems im windows i XP Screen captures o gt Search for files or Folders System Tasks File and Folder Tasks Make a new Folder Publish this folder to the Web Share this Folder Other Places 5 My Computer O My Documents Shared Documents E My Network Places 44 www gateway com Identifying window items Every program window looks a little different because each has its own menus icons and controls Most windows include these items Window item Local Disk C a a Fie Edit view Favorites Tools Help Help and Support Search Description The title bar is the horizontal bar at the top of a window that shows the window title Clicking the minimize button reduces the active window to a button on the taskbar Clicking the program button in the taskbar opens the window again Clicking the maximize button expands the active window to fit the entire computer display Clicking the maximize button again restores the window to its former size Clicking the close button closes the active window or program Clicking an item on the menu bar starts an action such as Print or Save For more information about windows in Windows XP click Start then click Help and Support Type the keyword window in the HelpSpot Search box g then click the arrow 45 Chapter 4
182. se Wiggle the modem cable to see if that makes a difference Make sure that the connectors are free from corrosion and all screws in the wall or telephone jack are secure You can also call your telephone service and have them check the telephone line for noise or low line levels m Try another telephone line either a different telephone number in your house or a telephone line at a different location If you can connect on this line call your telephone service m Try connecting with the modem at a lower connection speed If reducing the connection speed lets you connect call your telephone service The telephone line may be too noisy 239 Chapter 14 Troubleshooting 240 You cannot connect to the Internet m Your ISP may be having technical difficulties Contact your ISP technical support for help m See if the modem works with a different communications program The problem may be with just one program Your 56K modem does not connect at 56K Current FCC regulations restrict actual data transfer rates over public telephone lines to 53K Other factors such as line noise telephone service provider equipment or ISP limitations may lower the speed even further If your system has a v 90 modem the speed at which you can upload send data is limited to 33 6K If your system has a v 92 modem the speed at which you can upload data is limited to 48K Your ISP may not support 48K uploads You can check modem connection speeds
183. see Creating music CDs on page 105 Important We recommend that you do not use your computer for other tasks while creating CDs Important If you record copyrighted material on a CD you need permission from the copyright owner Otherwise you may be violating copyright law and be subject to payment of damages and other remedies If you are uncertain about your rights contact your legal advisor 100 Using a recordable drive To create a data CD 1 Insert a blank writable CD into your recordable CD drive 2 IfaCD Drive dialog box opens click Create a CD using Roxio Easy CD Creator then click OK The Select a Project window opens OR If a dialog box does not open click Start All Programs Roxio Easy CD Creator then click Project Selector The Select a Project window opens Sous using Windows Explorer Shi e or archive your computer files such as images ape de dot iments spreadsheets and presentations on CD in t 2 most compatible format Use your DVD recordz fle drive to store up to 4 7 GB data make a dataCD data CD project www gateway com 101 Chapter 6 Using Multimedia 3 Move your pointer over make a data CD then click dataCD project The Easy CD Creator window opens Select source files Untitled Data CD Project Easy CD Creator SEE File Edit View CD hios Track Intenet Help m m a es Easy CD Creator 5 convert name gt mama Cisa Tuna Nate Madifa
184. stomizing Your Computer Changing the power scheme gt To change the power scheme 1 In Windows XP click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Performance and Maintenance OR In Windows 2000 click Start Settings then click Control Panel The Control Panel window opens 2 Click Double click the Power Options or Power Management icon The Power Options Properties dialog box opens Power Options Properties Power Schemes Advanced Hibemate UPS mi Select the power scheme with the most appropriate settings for k this computer Note that changing the settings below will modify the selected scheme Power schemes e Settings for Home Office Desk power scheme Turn off monitor After 20 mins Turn off hard disks Never System standby Never System hibernates Never 142 www gateway com Power management 3 Click the arrow button to open the Power Schemes list then click the power scheme you want OR Click an arrow button for the System standby Turn off monitor or Turn off hard disks timer then click the time you want To save your custom power scheme click Save As and type a name for the scheme 4 Click OK Help and For more information about changing the power scheme Support in Windows XP click Start then click Help and Support Type the keyword power scheme in the HelpSpot Se
185. take pictures that you can view and edit on your computer A digital video camera lets you take movies that you can view and edit on your computer and save to a CD RW disc A scanner copies an image such as a graphic or document then stores the copy in a file You can view and edit scanner files on your computer You can attach your digital photographs or scanned images to e mail messages or post them on a Web site Printers You can attach many types of printers to your computer The most common types are inkjet and laser printers which print in color or black and white See Installing a printer scanner or other peripheral device on page 30 for more information about attaching a printer to your computer Inkjet printers and cartridges are relatively inexpensive but usually they are slower than laser printers Using an inkjet color printer you can print pictures banners and greeting cards as well as documents Laser printers and cartridges are more expensive but usually they print much faster than inkjet printers Laser printers are better than inkjet printers when you are printing large documents 11 Chapter 1 Checking Out Your Gateway Profile 12 Storage Devices If you need additional storage space or you want to back up your files you can add storage devices to you computer With a CD ReWritable CD RW drive you can free up hard drive space by backing up files then removing them from your hard drive The
186. ted correctly to a grounded AC outlet that is supplying power If you use a power strip make sure that it is switched on If a peripheral device such as a keyboard or mouse does not appear to work make sure that all cables are plugged in securely If you have recently installed hardware or software make sure that you have installed it according to the instructions provided with it If you did not purchase the hardware or software from Gateway see the manufacturer s documentation and technical support resources If you have how to questions about using a program check m Online Help m Printed documentation m The program publisher s Web site See the troubleshooting section of this chapter Warning To avoid bodily injury do not attempt to troubleshoot your computer problem if D Power cords or plugs are damaged Liquid has been spilled into your computer Your computer was dropped The case was damaged Instead unplug your computer and contact a qualified computer technician Have your client ID serial number and order number available along with a detailed description of your problem including the exact text of any error messages and the steps you have taken For more information see Identifying your model on page 8 Make sure that your computer is nearby at the time of your call The technician may have you follow appropriate troubleshooting steps Telephone support Gateway offers a wide range
187. ter 12 Restoring Software Reinstalling Windows If your computer is not working correctly try the following options to correct the problem m Troubleshooting For more information see Troubleshooting on page 225 m Reinstalling device drivers For more information see Reinstalling device drivers on page 189 If the options above do not correct the problem you can use the Restoration CDs to reinstall Windows and other software The Restoration CDs step you through reinstalling Windows XP or Windows 2000 If you are reinstalling Windows XP or Windows 2000 the Restoration CDs automatically reinstall the hardware device drivers and some programs as well You can install any remaining programs by using the program CDs that came with your computer To reinstall your programs follow the instructions in Reinstalling programs on page 192 Important If you are prompted for your Windows product key when you reinstall Windows you can find the key on the Microsoft Certificate of Authenticity label located on the back of your computer case For more information see Microsoft Certificate of Authenticity on page 8 gt To reinstall Windows XP or Windows 2000 and the device drivers Caution Back up your personal files before you use this option f All files on your computer will be deleted 1 Insert the red Drivers CD into the CD DVD or recordable drive 2 Restart your computer 3 Select 2 Boot from CD R
188. the SHIFT key the file cannot be restored gt To restore files that were deleted in Windows 1 Double click the Recycle Bin icon 2 Right click the file you want to restore then click Restore The file is restored to the place where it was originally deleted from If the Recycle Bin was emptied before you tried to restore a file the file cannot be restored n Help and For more information about restoring deleted files in Support Windows XP click Start then click Help and Support Type the keyword System Restore in the HelpSpot Search DOX Search B then click the arrow 233 Chapter 14 Troubleshooting Hard drive 234 You see an Insufficient disk space error message Delete unnecessary files from the hard drive using Disk Cleanup For more information see Using Disk Cleanup on page 178 Empty the Recycle Bin by right clicking the Recycle Bin icon then clicking Empty Recycle Bin Save your files to a diskette or another drive If the hard drive is full copy any files not regularly used to diskettes or other backup media then delete them from the hard drive Help and For more information about file management in Support Windows XP click Start then click Help and Support Type the keyword file management in the HelpSpot Search box Search B then click the arrow The hard drive cannot be accessed or you see a General failure reading drive C error message If a dis
189. the music library display settings 1 In MusicMatch click Options then click Settings The Settings window opens 2 Click the Music Library tab Settings m General Player Radio Recorder Music Librery CD Lookup Connectivity Music library display settings View by Column 2 V Column 3 Genre Column 4 Time Column 5 Column 6 Column 7 3V1 tag doesnt match ID3V2 tag Use ID3V1 tag info C Prompt for each track O Use ID3V2 tag info Update tags Convert tags when adding tracks with old format tags Library Auto Load New files added to this selected music folder will automatically appear in your Music Library i a Select folder OK Cancel Help 3 Click the categories that you want to display in the columns then click OK D 98 www gateway com Using MusicMatch Listening to Internet radio gt To listen to an Internet radio station 1 Connect to the Internet then open MusicMatch V File Edt View Options Help 2 Click Radio Stations The Radio window opens J N UBRARY T RADIO SITIONS MUSIC GUIDE NOW PLAYING musicmatch RADIO My Station G Featured Stations Beatles Legacy MD Film Scores My Favorite Stations Era Stations Station Mix Broadcast Stations EDIT MY ACCOUNT G FEEDBACK HELP 4 RADIO HOME CREATE A STATION A jes sole Con
190. this button to eject an inserted diskette For more information see Using the diskette drive on page 74 Press this button to turn the power on or off You can also configure the power button to operate in Standby Resume mode or Hibernate mode For more information on changing the power button setting see Changing the power scheme on page 142 Press this button to open the CD or DVD drive tray For more information see Using the CD or DVD drive on page 76 Chapter 1 Checking Out Your Gateway Profile Back Parallel port Modem jack PS 2 mouse port PS 2 Keyboard port Monitor port Serial port www gateway com Audio output jack Kensington lock slot Audio input jack Microphone jack Power connector Ethernet jack USB ports Microsoft Certificate of Authenticity Component Parallel port Modem jack PS 2 mouse port PS 2 keyboard port Monitor port Serial port Audio output jack Kensington lock slot Audio input jack Microphone jack Power connector Ethernet jack USB ports Microsoft Certificate of Authenticity icon BOUcaA gt gt Back Description Plug a parallel device such as a printer into this port For more information see Installing a printer scanner or other peripheral device on page 30 Plug a modem cable into this jack optional feature Plug a Personal System 2 PS 2 mouse into this
191. ting When you copy and paste a file or folder you place a copy of the file or folder on the Windows clipboard which temporarily stores it Then when you decide what folder you want the copy to go in the destination folder you paste it there When you cut and paste a file or folder you remove the file or folder from its original location and place the file or folder on the Windows clipboard When you decide where you want the file or folder to go you paste it there Important The clipboard stores whatever you cut or copy until you cut or copy again Then the clipboard contains the new information only Therefore you can paste copies of a file or folder into more than one place but as soon as you copy or cut a different file or folder the original file or folder is deleted from the clipboard DB To copy a file or folder to another folder 1 Locate the file or folder you want to copy For more information see Viewing drives on page 46 and Searching for files on page 54 N Right click press the right mouse button the file or folder that you want to copy A pop up menu opens on the desktop Click Copy on the pop up menu Open the destination folder With the pointer inside the destination folder right click oO 0O AQ Click Paste A copy of the file or folder appears in the new location D 49 Chapter 4 Windows Basics gt To move a file or folder to another folder 50 1 N O 0O Aa O
192. ts letters spreadsheets and pictures that you keep on your computer In fact all information on a computer is stored in files www gateway com 47 Chapter 4 Windows Basics B To create a folder 1 In Windows XP click Start then click My Computer on the Start menu OR In Windows 2000 double click the My Computer icon on the desktop 2 Double click the drive where you want to put the new folder Typically Local Disk C is your hard drive and 3 Floppy A is your diskette drive If you do not see the contents of the drive click Show the contents of this drive 3 If you want to create a new folder inside an existing folder double click the existing folder If you do not see the contents of the drive or folder click Show the contents of this drive or Show the contents of this folder 4 Click File New then click Folder The new folder is created 5 Type a name for the folder then press ENTER The new folder name appears by the folder icon s Help and For more information about creating files and folders in Support Windows XP click Start then click Help and Support Type the keyword creating files and folders in the HelpSpot Search box Search g then click the arrow For information about renaming folders see Shortcuts on page 61 48 Working with files and folders Copying and moving files and folders The skills you need to copy and move files are called copying cutting and pas
193. ts turn off your computer then unplug the D power cord and modem cable before opening the case gt To open the computer case 1 Turn off your computer 2 Following all static electricity discharge precautions disconnect the power cord and all other external cables 3 Press the power button to drain any residual power from your computer 202 Opening the computer case 4 Remove the two screws on the back of the computer case Screw Screw 5 With your hands positioned on each side of the case swing the access panel up and away from the case and set the panel aside www gateway com 203 Chapter 13 Upgrading Your Computer Closing the computer case gt To close the computer case 1 Make sure that all of the internal cables are arranged inside the case so they will not be pinched when you close the case 2 Align the access panel tabs into the case notches Access panel tabs 204 www gateway com Closing the computer case 3 Swing the access panel down into place 4 Replace the two screws removed previously 5 Reconnect the external cables and power cord www gateway com 205 Chapter 13 Upgrading Your Computer Replacing drives Use the procedures in this section to replace the m Removable drive pack m Hard drive Replacing the removable drive pack The removable drive pack contains the diskette drive drive adapter card and either a CD DVD or recordable drive B To replac
194. u want to 3 Push the tray in until it is closed Important When you place a single sided disc in the tray make sure play is facing up 78 www gateway com Adjusting the volume Adjusting the volume Adjusting the volume in Windows XP You can use the volume controls to adjust the overall volume and the volume of specific sound devices in your computer Depending on the sound hardware installed in your computer you may have additional volume controls available through the Start menu gt To adjust the overall volume level using hardware controls m If you are using external speakers turn the knob on the front of the speakers OR Use the volume control buttons on the keyboard See Special function buttons on page 22 for more information gt To adjust the overall volume level from Windows 1 Click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Sounds Speech and Audio Devices 2 Click Double click the Adjust the system volume or Sounds and Audio Devices The Sounds and Audio Devices Properties dialog box opens 79 Chapter 6 Using Multimedia 3 Click the Volume tab Sounds and Audio Devices Properties Volume Sounds Audio Voice Hardware D Intel r Integrated Audio Device volume Mute C Place volume icon in the taskbar Speaker settings Use the settings below to change individual speaker volume and othe
195. ugh the folders listed below the Save in list 3 Type a new file name in the File name box 4 Click Save Help and For more information about saving documents in Support Windows XP click Start then click Help and Support Type the keyword saving in the HelpSpot Search box Search g then click the arrow 58 www gateway com Working with documents Opening a document To view revise or print an existing document first you need to open it Open the document in the program that it was created in B To open a document 1 Start the program 2 Click File then click Open 3 Click the arrow button to open the Look in list then click the folder you want to open If you do not see the folder you want browse through the folders listed below the Look in list Family Letter rtf Fle name Open Fies of type Rich Text Format tf 4 Double click the document file name The document opens n Help and For more information about opening documents in Support Windows XP click Start then click Help and Support Type the keyword opening files in the HelpSpot Search bOX Search g then click the arrow www gateway com 59 Chapter 4 Windows Basics Printing a document To print a document you must have a printer connected to your computer or have access to a network printer For more information about installing or using your printer see the printer documentation B To
196. up A Mute Shortcut 22 Play Pause gt oO Next O OQ Shopping cart Help Shortcut E mail Internet Press to Return to the previous CD track or DVD chapter Start or pause the play of the CD or DVD Stop the play of CD or DVD Move to the next CD track or DVD chapter Decrease the volume Increase the volume Turn off all sound Open the program you assign to this button by default it is set to open the My Documents folder For instructions on how to customize this programmable button see Programming the multifunction keyboard on page 135 www gateway com Multifunction keyboard Special function buttons Icons Press to Shopping cart Open an Internet shopping site You can customize this button to open another program For instructions see Programming the multifunction keyboard on page 135 E mail Open your e mail program You can customize this bX button to open another program For instructions see Programming the multifunction keyboard on page 135 Help D Open online help You can customize this button to open another program For instructions see Programming the multifunction keyboard on page 135 Internet Open your Web browser You can customize this button se to open another program For instructions see Programming the multifunction keyboard on page 135 23 Chapter 2 Getting Started Mouse Th
197. use button and hold it down Move drag the object to the appropriate part of the computer display Release the button to drop the object where you want it For instructions on how to adjust the double click speed pointer speed right hand or left hand configuration and other mouse settings see Changing the mouse settings on page 133 gateway com Mouse 25 Chapter 2 Getting Started Computer display You can adjust your computer display image by using external controls located near the display itself and software controls accessible in Windows For more information about software controls see Adjusting the screen and desktop settings on page 122 External controls 26 The computer display features an on screen display OSD that lets you adjust and save contrast brightness and other settings for the display Your computer saves changes you make to the settings even if you turn off the display AUTO MENU EXIT button SELECT button button button button Em Auto Press the AUTO button to automatically optimize the display s position clock and phase m Menu Select Press to view the OSD Press again to select OSD options m and OSD active Press to move through menu screens and adjust OSD options OSD inactive Press the and buttons to adjust the brightness m Exit Press to deselect a menu screen Press again to exit the OSD www gateway com Computer display OSD
198. without stretching m Set paper holders at the same height and distance as the computer display 15 Chapter 2 Getting Started Sitting at your computer m Avoid bending arching or angling your wrists Make sure that they are in a relaxed position when you type m Do not slouch forward or lean far back Sit with your back straight so your knees hips and elbows form right angles when you work m Take breaks to stand and stretch your legs m Avoid twisting your torso or neck Avoiding discomfort and injury from repetitive strain m Vary your activities to avoid excessive repetition m Take breaks to change your position stretch your muscles and relieve your eyes m Find ways to break up the work day and schedule a variety of tasks 16 Protecting from power source problems Protecting from power source problems During a power surge the voltage level of electricity coming into your computer can increase to far above normal levels and cause data loss or system damage Protect your computer and peripheral devices by connecting them to a surge protector which absorbs voltage surges and prevents them from reaching your computer Warning High voltages can enter your computer through the power cord the modem and network connections Protect your D computer by using a surge protector If you have a telephone modem use a surge protector that has a modem jack If you have a cable modem use a surge protector that h
199. ws basics Networking and the Web Working remotely Security and administration Customizing your computer Accessibility Printing and faxing Performance and maintenance Hardware Fixing a problem Send your feedback to Microsoft Undo changes restore system Diagnose hardware issues Protect PC from viruses See your PC s configuration Contact Gateway Go to Tech Su rt Web site View system serial number Did you know Updated Thursday August 29 2002 e My Support Information My Downloads View more headlines Invite a friend to connect to your computer with Remote Assistance Get support or find information in Windows XP newsgroups Keep your computer up to date with Windows Update Find compatible hardware and software for Windows XP Use Tools to view your computer information and diagnose problems www gateway com 9 Chapter 1 Checking Out Your Gateway Profile You can also find out more about your computer at the Gateway eSupport site Visit support gateway com For more information see Using eSupport on page 38 EEEa Zi Gateway com Support Microsoft Internet Explorer PP pl Se Edt vew Favorites Toos Help EJ Oax O BB f search fr Favorites Meda O gt Mi O i Address http support gateway com support default asp E co At Home At Work Support Find A Store Search GS Gateway Search Support NEW Welcome to Gateway Support gt Emai
200. you want to check for errors for example Local Disk C then click Properties The Properties dialog box opens 179 Chapter 11 Maintaining Your Computer 180 3 Click the Tools tab Local Disk C Properties General Tools Hardware Sharing lt l Type Local Disk File system FAT32 W Used space 1 530 167 296 bytes I Free space 18 858 508 288 bytes Capacity 20 388 675 584 bytes Drive C Disk Cleanup 4 Click Check Now 5 Click the options you want to use then click Start For help press F1 Windows checks the drive for errors This process may take several minutes After Windows has finished checking the drive for errors it provides a summary of the problems that it found 6 Correct any problems that are found by following the on screen instructions 7 Click OK Help and For more information about checking the hard drive for Support errors in Windows XP click Start then click Help and Support Q Type the keyword checking for disk errors in the HelpSpot Search box Search g then click the arrow Managing hard drive space Defragmenting the hard drive When working with files sometimes Windows divides the file information into pieces and stores them in different places on the hard drive This is called fragmentation and it is normal In order for your computer to use a file Windows must search for the pieces of the file and put them back together This process slows th

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