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Gateway GM5688e User's Manual

1. Removing the side panel on page 35 Disconnect and label all hard drive cables noting their locations and orientation You will reconnect the cables after you install the new drive n 3 Disconnect the hard drive cage fan cable from the system board 47 48 CHAPTER 4 Upgrading Your Computer 4 Loosen the captive thumbscrew that secures the hard drive cage to the computer This screw cannot be removed Remove the hard drive cage from the computer If you are replacing a drive remove the screws that secure the hard drive to the hard drive cage then slide the old hard drive out of the cage Hard drive screws top Hard drive screws bottom Hard drive screws bottom Hard drive screws top If you are replacing a drive note any jumper settings on the old drive and set the jumper on the new drive to be the same OR If you are adding a new drive set the jumper as instructed by the drive s user guide Slide the new hard drive into the cage then secure it to the cage using either the four screws you removed PAOR or mounting screws provided with your new rive 10 11 12 13 14 15 www gateway com Line up the tabs on the right side of the cage with the slots on the inside of the case then slide the cage into the case lt 5 A a S iQ le an l Hard drive cage tabs Slots on inside of case Tighten the cage thumbscrew then plug the hard drive cage
2. ees NS ra Remove the processor from the system board Install the new processor onto the system board Make sure that Pin 1 on the processor indicated by the silk screened arrow on the corner of the processor aligns with Pin 1 on the processor socket indicated by the absence of a pin hole in the processor socket then return the retention bracket and lever to their locked position 10 11 www gateway com If this is a new heat sink remove the strip on the heat sink that covers the gray thermal grease If you are re using a heat sink use rubbing isopropyl alcohol to remove the old thermal grease then re apply a small bead of thermal grease about the size of a pea to the surface that contacts the processor Place the heat sink and fan assembly on the processor then tighten the screws that secure it to the system board Connect the heat sink fan cable to the system board Replace the side panel by following the instructions in Replacing the side panel on page 37 E Adding or replacing an expansion card gt To add or replace an expansion card 1 2 Remove the side panel by following the instructions in Removing the side panel on page 35 If you are replacing an expansion card disconnect any ables that are attached to the card noting their locations and orientation You may need to reconnect the cables after you install the new card 3 Open the card retention lever ou CHAP
3. Sy Tip ay After a eerste disc is created your computer names the disc Recovery 13 for disc 1 of a 3 disc set Recovery23 for disc 2 and so on If multiple discs are required insert the additional blank disks when prompted When the process is finished the Congratulations window opens Click Finish Remove your final disc then label all of the discs and store them in a safe place E www gatew ay com Recovering pre installed software and drivers using Gateway Recovery Center gt To recover specific drivers and software 1 dick Start All Programs Gateway Recovery Center then click Gateway Recovery Center The Gateway Recovery Center opens Important If you have recently reinstalled Windows or installed a new hard drive and your Start menu does not contain Gateway Recovery Center as an option you must recover your software and drivers using software and driver recovery discs you have created For instructions see Red pre installed software and drivers using recovery discs on page 97 2 To recover software that was pre installed click Programs then click Application recovery TE ee bemes Cmte oo Program s orginally provided with your Pc ae bamme mee heme D J ee eet OD pte me sem iame ime tg ames PH Oewitepetone oas j i wiy in tee a 2 ime m mes A en oy OR To recover device drivers that were pre installed click Hardware then click Device driver reco
4. 1 2 Remove the side panel by following the instructions in Removing the side panel on page 35 Remove the front bezel by following the instructions in Removing the front bezel on page 35 VA Important The color and shape of your replacement card reader s front cover may vary from your original card reader Slide the top bezel toward the front of the computer about 3 4 inch then remove it from your computer E 4 Remove the two screws that secure the card reader to the computer Screws 45 46 5 10 CHAPTER 4 Upgrading Your Computer Unplug the cable from the back of the card reader then slide the card reader toward the front of your computer gt n ro 3 7 3 N N A gt Slide the new card reader into place then secure it with the two screws you removed previously Plug the cable into the card reader Place the top bezel on top of the computer then slide bezel toward the back of the computer until it clicks into place Reinstall the bezel by following the instructions in Replacing the front bezel on page 37 Reinstall the computer case s side panel by following the instructions in Replacing the side panel on page 37 E www gateway com Adding or replacing a hard drive gt To add or replace a hard drive Tools You need a Phillips screwdriver to add or replace a hard drive 1 2 Remove the side panel by following the instructions in
5. 1 Insert the diskette into the diskette drive with the label facing up 2 To access a file on the diskette click Start then click Computer Double click the diskette drive letter for example the A drive then double click the file name 3 To remove the diskette make sure that the drive activity light is off then press the eject button E 29 CHAPTER 3 Setting Up and Getting Started Adjusting the volume You can adjust volume using your speakers controls or the Windows volume controls You can also adjust the volume of specific sound devices in your computer gt To adjust the overall volume using hardware controls e f you are using external speakers turn the knob on the front of the speakers OR Use the mute and volume control buttons on the keyboard For more information see Using the keyboard on page 19 E gt To adjust the volume from Windows 1 dick j Volume on the taskbar The volume control slider opens EL ag Maer aae 2 dickand drag the slider up to increase volume and down to decrease volume 3 To mute the volume click Mute To restore volume click it again 30 www gateway com 4 To adjust device volume levels click Mixer The Volume Mixer dialog box opens where you can click and drag sliders for individual devices f amp Volume Moer Device Devce Apphcabons Speakers Windows Sounds d di A Te aa Adjus
6. In Windows XP click Start then click My Documents The My Documents window opens and displays many of your saved personal data files Go to Step 4 OR In Windows 98 Windows Me or Windows 2000 double click the My Computer icon on the desktop Go to the next step 2 Double click the C drive icon 3 Double click the Documents or My Documents folder The My Documents window opens and displays many of your saved personal data files 4 Copy your personal data files to removable media or to another computer on your network E 71 72 CHAPTER 5 Maintaining Your Computer Finding other files Use Windows Find or Search to locate other personal data files ee information see Using Windows in your online User Guide You can often identify different data file types by looking at the file s extension the part of the file name following the last period For example a document file might have a DOC extension and a spreadsheet file might have an XLS extension File type File usually ends in Documents DOC TXT RTF HTM HTML DOT Spreadsheets XLS XLT TXT Pictures JPG BMP GIF PDF PCT TIF PNG EPS Movies MPEG MPG AVI GIF MOV Sound and music WAV CDA MP3 MID MIDI WMA gt To find files using Find or Search 1 In Windows Vista click Start then click Search The Search Results window opens OR In Windows XP click Start then click Search The Search Results wind
7. Search Help box then press ENTER Passwords Your computer does not accept your password e Make sure that Caps Lock is turned off then retype the password 90 www gateway com Power Your computer will not turn on e Make sure that the power cord is connected to an AC power source and to your computer and that your computer is turned on e f your computer is plugged into a surge protector make sure that the surge protector is connected securely to a power outlet turned on and working correctly To test the outlet plug a working device such as a lamp into the outlet and turn it on e Make sure that the power cord is free from cuts or damage Replace any damaged cables Printer The printer will not turn on e Make sure that the printer is online Many printers have an online offline button that you may need to press e Make sure that the power cable is plugged into an AC power source The printer is on but will not print e Check the cable between the printer and your computer Make sure that it is connected to the correct type of port e Make sure that the printer is online Many printers have an online offline button that you may need to press so the printer can start printing Press the button to put the printer online e Check the cable for bent or broken pins e If the printer you want to print to is not the default printer make sure that you have selected it in the printer setup gt To set a
8. The power supply s voltage selection for your location is typically set at the factory but you can change it to match the electrical service available in your usage area such as while in another country Use the power selection A the back of your computer to set the voltage to 115V or 230V gt To set the voltage selection switch 1 Disconnect your computer s power cable 2 Usea tool such as an opened paper clip to slide the voltage selection switch to the correct voltage position The switch is located on the back of your computer near the power cable connector E Connecting to a broadband modem or network PVA Important Your computer may be equipped with a built in Ethernet network jack For information about setting up a wired or wireless Ethernet network see your online User Guide You can connect your computer to a cable or DSL modem or to a wired Ethernet network gt To connect to a broadband modem or to an Ethernet network 1 Insert one end of the network cable into the network jack 4 on the back of your computer 2 Insert the other end of the network cable into a cable modem DSL modem or network jack E 15 CHAPTER 3 Setting Up and Getting Started Connecting a dial up modem Warning To reduce the risk of fire use only No 26 AWG or larger telecommunications line cord Your computer may have a 56K modem that you can use with a standard telephone line to connect to the Internet
9. computers For more information go to www gateway com answers Gateway provides the following computer based training Service description For more information A variety of courses and WWww gateway com training tutorials are available on CD Select from several easy to use learning libraries More than 450 online courses www learnwithgateway com are available from Learn With Serge All you have to do is go online and log in You select the subject matter and the learning format self paced tutorials or virtual classrooms all from the comfort of your computer 107 CHAPTER 6 Troubleshooting 108 A Legal Notices Important safety information Regulatory compliance statements Environmental information Notices APPENDIX A Legal Notices Important safety information 110 Warning Always follow these instructions to help guard against personal injury and damage to your Gateway system Your Gateway system is designed and tested to meet the latest standards for safety of information technology equipment However to ensure safe use of this product it is important that the safety instructions marked on the product and Setting up your system in the doammenction are followed Read and follow all instructions marked on the product and in the documentation before you operate your system Retain all safety and operating instructions for future use Do not use this product near water o
10. for example the E and F drives so data can be transferred from one memory card type to another Using amemory card N Caution Before inserting a memory card into a slot make sure that the slot is empty or you could damage the card reader gt To insert a memory card 1 Insert the memory card into the appropriate memory card slot 28 www gateway com 2 To access a file on the memory card click Start then click Computer Double click the drive letter for example the E drive then double click the file name m gt To remove a memory card e Wait for the memory card reader access indicator to stop blinking then pull the memory card out of the slot A Caution Do not remove the memory card or turn off the computer while the memory card reader access indicator is blinking You could lose data Also remove the memory card from the reader before you turn off the computer a Important Do not use the remove hardware icon in the taskbar to remove the memory card or you will have to restart the computer to re enable the memory card reader Using the diskette drive The optional diskette drive not available on all systems uses 3 5 inch diskettes sometimes called floppy disks Diskettes are useful for storing files or transferring files to another computer Your computer s diskette drive may look different Drive activity light Diskette slot Eject button gt To load a diskette
11. playing DVDs e accessing data and recording video and data to CDs and DVD R DVD RW DVD R and DVD RW discs Double layer Installing programs playing DVD RW audio CDs playing DVDs accessing data and recording DVD R DL video and data to CDs and double layer DVD R discs Note To use the double layer capability of the double layer recordable DVD drive the blank DVDs you purchase must state Double Layer Dual Layer or DL Using other types of blank media will result in less capacity 25 CHAPTER 3 Setting Up and Getting Started If your optical drive has fous drivetype Use your drive for iS this logo DVD RAM RW Installing programs playing I audio CDs playing DVDs RECORDER A accessing data and recording video and data to CDs and DVD RAM DVD R or DVD RW discs Blu ray Disc Installing programs playing E gt audio CDs playing DVDs Blu ray DiE playing Blu ray Discs accessing data and recording video and data to CDs DVD RAM DVD R DVD RW and Blu ray discs HD DVD Installing programs playing audio CDs playing DVDs and HD DVDs accessing data and recording video and data to CDs DVD RAM DVD R DVD RW and HD DVD discs Playing discs 26 Playing a CD PVA Important Some music CDs have copy protection software You may not be able to play these CDs on your computer A standard compact disc CD can hold an entire album of digital songs and can be played
12. Gateway assumes you are qualified in the serviang of computer equipme trained in recognizing hazards in products with electric shock 23 w nd If an outside antenna or cable system is to be connected to your Gateway PC make sure that the antenna or cable system is electrically grounded to provide some protection against voltage surges and static charges Article 810 of the National Electrical Code ANSI NFPSA 70 provides information with regara 0 proper grounding of the mast and supporting structure grounding of the lead in wire to an antenna discharge unit size of grounding conductors location of antenna discharge unit connection to grounding electrodes and requirements for the grounding electrode Cable distribution system should be grounded earthed in accordance with ANSI NFPA 70 the Nationa Hedrical de NEC in particular Section 820 93 Grounding of Outer Conductive Shield of a Coaxial Cable Lightning protection For added protection of any Gateway product during alightning storm or when itis left unattended or unused for long periods of time unplug the product from the wall outlet and disconnect the antenna or cable system www gateway com Power lines Warning When installing or realigning an outside antenna system extreme care should be taken to keep from touching such power lines or circuits Contact with them could be fatal Do not locate the antenna near overhead light or power circuits or w
13. Na Important The color and shape of your replacement drive s front cover may vary from your original drive 3 If you are installing a new drive not replacing an old one remove the two drive retention screws in the drive bay then go to Step 8 For the location of the screws see the photo in Step 6 4 if ea are replacing an SG disconnect the cables from the drive noting their locations and orientation You will reconnect the cables after you install the new drive Drive data cable Drive power cable 5 Note any jumper settings on the old drive and set the jumper on the new drive to be the same 43 44 6 7 10 11 CHAPTER 4 Upgrading Your Computer Remove the two drive retention screws Drive retention screws Slide the drive forward and out of the drive bay Slide the new drive into the drive bay line up the screw holes on the drive bay with the screw holes on the drive then replace the two drive retention screws Reconnect the drive cables using your notes from Step 4 or according to the manufacturer s instructions Replace the front bezel by following the instructions in Replacing the front bezel on page 37 Replace the side panel by following the instructions in Replacing the side panel on page 37 E www gateway com Replacing the memory card reader Tools You need a Phillips screwdriver to replace the memory card reader gt To replace the memory card reader
14. You can do your part for the environment by to your local or regional waste collection administration for recycling In some cases your end of life product may pe traded in for credit towards the ll Gateway to see if this program is available purchase of new Gateway equipment Ca in your area If you need further assistance in recycling reusing or trading in your end of product you may contact us at the Customer Care number listed in your product s user guide and we will be glad to help you with your effort Finally we suggest that you practice other environmentally friendly actions by understanding and using the energy saving features of this product where applicable recycling the inner and outer packaging including shipping containers this product was delivered in and by disposi recycling used batteries properly With your help we can reduce the amount of natural resources needed to produce electrical and electronic equipment minimize the use of landfills for the disposal of end of life products and it back ife gof or generally improve our quality of life by ensi ring that potentially hazardous substances are not si released into the environment and are disposed of properly Notices Copyright 2007 Gateway Inc All q ts Reserved 7565 Irvine Center Drive Irvine CA 92618 USA All Rights Reserved reproduced or transmitted by any me
15. box then press ENTER 65 CHAPTER 5 Maintaining Your Computer Checking the hard drive for errors The eee examines the hard drive for physical flaws and file and folder problems This program corrects file and folder problems and marks flawed areas on the hard drive so Windows does not use them If you use your computer several hours every day you probably want to run Error checking once a week If you use your computer less frequently once a month may be adequate Also use Error checking if you encounter hard drive problems gt To check the hard drive for errors 1 dick Start then click Computer The Computer window opens 2 Right click the drive that you want to check for errors click Properties then click the Tools tab 3 Click Check Now then click Start Your drive is checked for errors This process may take several minutes PVA Important Error checking cannot scan a drive while the drive is being used If you try to check your hard drive for errors yeu see a prompt asking you if you want to scan the hard drive later the next time you restart your computer If you see this prompt click Schedule disc check After Windows has finished checking the drive for errors it provides a summary of the problems that it found 4 Correct any problems that are found by following the on screen instructions 66 www gateway com 5 dick OK CEE For more information about checking the hard
16. computer video display Quality of video cables Poor quality or the incorrect type of video cables can cause problems and affect the video quality Gateway recommends using high quality video cables that can be purchased from www gateway com Important M Cable connections must be made correctly for optimal video quality A loose cable connection can lower video quality Screen resolution Many TVs cannot display the high resolution that your computer s video signal uses and may shift scramble or scroll the picture For a better picture on a TV display you may need to lower the computer s screen resolution to 800 x 600 or 640 x 480 For more information about changing the screen resolution see the Customizing Windows chapter in the online User Guide Size of display device Small computer displays for standard computer applications are generally not optimized for motion video playback Although they offer excellent resolutions and refresh rates they are designed to make static white backgrounds with black text look readable Some small display devices do not make colorful motion video look its best Generally video will look better on a larger display device Age of the TV Newer TVs usually have more advanced features produce a better quality picture and support higher screen resolutions The Media Center video display will likely be better on a newer model TV 83 84 CHAPTER 6 Troubleshooting e
17. default printer 1 dick Start then click Control Panel The Control Panel window opens 2 dick Hardware and Sound then click the Change Default Printer option under the Printers category The Printer window opens 91 92 CHAPTER 6 Troubleshooting 3 Right click the printer you want to be the default printer then click Set as Default Printer a e Reinstall the printer driver See the guide that came with your printer for instructions on installing the printer driver You see a Printer queue is full error message e Make sure that the printer is not set to work offline gt To make sure that the printer is not set to work offline 1 dick Start then click Control Panel The Control Panel window opens 2 dick Hardware and Sound then click the Printers category The Printers window opens 3 Right click the printer you want to use If the menu shows a check mark next to Use Printer Offline click Use Printer Offline to clear the check mark e Wait until files have been printed before sending additional files to the printer e If you print large files or many files at one time you may want to add additional memory to the printer See the printer documentation for instructions for adding additional memory You see a Printer is out of paper error message After adding paper make sure that the printer is online Most printers have an online offline button that you need to press after adding pa
18. disc label is facing up then try again Try a different disc Occasionally discs are flawed or become scratched and cannot be read by the DVD drive Clean the disc For more information see Cleaning optical discs on page 61 Shut down and restart your computer Make sure that the DVD program has been installed on your computer DVDs and DVD drives contain regional codes that help control DVD title exports and help reduce illegal disc distribution To be able to play a DVD the disc s regional code and your DVD drive s regional code must match The regional code on your DVD drive is determined by your computer s delivery address The regional code for the United States and Canada is 1 The regional code for Mexico is 4 Your DVD drive s regional code must match the regional code for the disc The regional code for the disc is on the disc disc documentation or disc packaging If the DVD movie does not play the disc s regional code and your DVD drive s regional code may not match Reinstall the device driver www gateway com Diskette drive The diskette drive is not recognized e Shut down and restart your computer You cannot save a file to diskette or you see the message disk is full or write protected e Make sure that the write protection tab on the upper right corner of the diskette is down unprotected e Delete unnecessary files on the diskette and try again e Make sure that the diskette
19. e If your computer has been subjected to static electricity or physical shock you may need to reinstall the operating system See Recovering your system on page 93 You see a Non system disk or disk error error message e ject the diskette from the diskette drive then press ENTER 79 Internet 80 CHAPTER 6 Troubleshooting See also Modem dial up on page 85 You cannot connect to the Internet If you are using a dial up modem make sure that the modem cable is plugged into the modem jack and not the Ethernet network jack See your setup poster to make sure that the connections have been made correctly OR If you are using a cable or DSL modem make sure that the modem cable is plugged into the Ethernet network jack and not the modem Jack See your setup poster to make sure that the connections have been made correctly Make sure that your account with your Internet service provider ISP is set up correctly Contact your ISP technical support for help Make sure that you do not have a problem with your modem For more information Modem dial up on page 85 te Help CEE For more information about troubleshooting Internet connections click Start then click Help and Support Type the phrase troubleshooting connectionsin the Search Help box then press NTER You see an Unable to locate host message and are unable to browse the Internet This problem can occur when
20. fan cable back into the system board Connec the drive cables If you are replacing a drive use your notes from Step 2 Replace the side panel by following the instructions in Replacing the side panel on page 37 Reconnect all external cables and the power cord Turn on your computer If you are using the new hard drive as your primary drive install Windows using the operating system DVD that came with your computer For more information on restoring your system see Recovering your system on page 93 E Replacing the heat sink and processor 2 Tools You need a Phillips screwdriver to replace the heat sink gt To replace the heat sink and processor 1 2 Remove the side panel by following the instructions in Removing the side panel on page 35 For more stability place your computer on its side To avoid scratching the case place it on a towel or other non abrasive surface Unplug the heat sink fan cable from the system board 49 50 CHAPTER 4 Upgrading Your Computer Loosen the four captive screws that secure the heat sink and fan assembly to the system board then remove the assembly and place it on a stable surface with the flat surface of the heat sink the side with the thermal grease up The four screws cannot be completely removed Screws only one shown 5 Push the processor release lever down lift it completely up then lift the processor retention bracket
21. from your old computer ccc cece eee e ees 68 Transferring files and settings automatically 68 Transferring files and settings manually 69 Chapter 6 Troubleshooting 055 71 Safety guidelines 2 ccs uxeatutenet byl eavark stared eee teas 72 IFSC SLEDS en ea aden and aa E a a AAE cage 72 Troubleshooting 245 cio ore anaran 73 Addim Cards Zilas narat oian iaaa ence aa i Geta Boe 73 AUO oy Waa Seale Sala eaaa ahd Cok et Sct aa a hb are Me 73 CD or DVD drives 3 ehcatwen ees eelead Aue a tay 73 Diskette drive eee nee eee ne eee ee ree Eee 75 DISMAY wi aii wah E aiae iaun e nse a aE tl ake wh athe 76 DVD ARMES 3 iania an aea naa EE Aa eal AEEA 76 Ethernet aaee en eea ea EA AAA Peo DUE AR Da 77 Expansion cards sssusa 78 File MrariageMenits sec dave ed devas ead hd ble 78 Floppy CIV Ci iee reia dace ig Wet dg a aime att nao bay 78 Harddrive rana pais eae suture mane Soe neni nets 79 Internet serrer Uivakhivath aad thot k ik tea tant k ia teas 79 Keyboard fin hansen tactic eae vette 81 Media Center cteiloent eet y ats watnet donate ay 82 ee ee ee ences eee eee err kerr E 84 Memory card reader cece ecec cece nrnna 85 Modem cable or DSL 4s2tuaeeivaeeevwaess tees taees 85 Modem dial up sa dpacaaadinene apace re wok Aare ata e cats 85 MOMMOR acid te eluted tian Cetera Cia ian aR teats 89 MOUS id e TAAA cen A EAE VERT avag await AAAA 89 NGIWORKS chp Scicecanee a E TANE EAN O E 90 Content
22. label identifies certified equipment This certification means that the equipment meets certain telecommunications network protective operation and safety req irements The Department does not guarantee the equipment will operate to the users satisfaction Before installing this equipment users should make sure that it is permissible to be connected to the facilities of the local telecommunications company T eequipment must also be installed using an acceptable method of connection In some cases the inside wiring associated with a single line individual service may be extended by means of a certified connector assembly The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be made by an a designated by the supplier Any repairs or altera equipment malfunctions may give the telecomn 0 disconnect the equipment O Warning To avoid e make electrical g nspection autho thorized Canadian maintenance facility ions made by the user to this equipment or unications company cause to request tl e user ot ectrical shock or equipment malfunc ound connections by yourself Con ity or an electrician as appropriate ion do not attemp act the appropriate 0 Users should make sure for their own protection that the electrical ground connections of the ower utility telephone line
23. more information about your drive see Identifying optical drive types on page 24 Plug IEEE 1394 also known as Firewire devices such as a digital camcorder into these 6 pin IEEE 1394 ports Use this drive to read from and write to 3 5 diskettes or use this bay to connect a removable hard drive Plug powered analog front speakers an external amplifier or headphones into this jack This jack is color coded green Plug a microphone into this jack This jack is color coded pink Press this button to turn the power on or off You can also configure the power button to operate in Standby Resume mode or Hibernate mode The power indicator lights when the computer is turned on Plug USB Universal Serial Bus devices such as a USB external drive printer scanner camera keyboard or mouse into these ports Connect your video camera to these jacks CHAPTER 2 Checking Out Your Computer Back VA Important Your computer s hardware options and port locations may vary from this illustration Voltage switch Power connector r PS 2 keyboard port Monitor VGA port IEEE 1394 port USB ports Ethernet network jack SJ PDIF jack Center subwoofer pa Surround L R speaker jack Audio in side speaker jack optional Mic jack Headphone front F HCO T Case cover thumbscrew speaker jack a ae card optional sE O Audio card optional Ee TV tuner card optional Wire
24. on a CD player or your computer s CD drive Use a music program or Windows Media Player on your computer to e Play music CDs e Create MP3 music files from your music CDs e Edit music track information e Use your music files to build a music library o nais information about playing CDs see your online User uide www gateway com Playing a DVD A Digital Versatile Disc DVD is similar to a standard CD but has reater data capacity Because of this increased capacity ull length movies several albums of music or several gigabytes of data can fit on a single disc DVDs can be played on a DVD player or a DVD drive equipped computer For more information about playing DVDs see your online User Guide Playing a Blu ray Disc Blu ray Disc is a high capacity optical disc that can store much more data than a DVD A dual layer Blu ray Disc can hold 50 GB of files about 23 hours of standard definition video or about nine hours of high definition video Blu ray Discs can be played on a Blu ray compatible player or a Blu ray drive equipped computer For more information about playing Blu ray Discs see your online User Guide Playing an HD DVD HD DVD is a high capacity optical disc that can store much more data than a DVD A dual layer HD DVD can hold 30 GB of files about 14 hours of standard definition video or about 5 5 hours of high definition video HD DVDs can be played on an HD DVD compatible player or an HD DVD drive equi
25. optical 24 recordable CD 25 recordable DVD 25 troubleshooting 73 75 76 79 DSL modem 15 connecting 9 troubleshooting 85 DVD cleaning 61 copying 27 drive 25 inserting 24 playing 26 recording 27 troubleshooting 73 76 DVD drive adding 43 identifying 25 replacing 43 See also optical drive troubleshooting 73 76 E editing buttons 19 21 electrostatic discharge ESD 34 ergonomics 12 Error checking 64 Ethernet jack 9 Ethernet network connecting 15 jack 15 expansion card adding 51 replacing 51 external audio jack 9 10 F fan variable speed 16 121 faxes troubleshooting 88 files backing up 66 deleting 64 finding 70 Opening 23 transferring 69 troubleshooting 78 types 69 finding files 70 files and folders 69 Firewire port 7 9 32 folders Opening 23 fragmentation 65 front bezel removing 37 replacing 37 function keys 19 21 G Gatew ay contact information 3 model number 3 serial number 3 Support 2 Gateway Recovery Center re installing drivers 96 re installing programs 96 re installing software 96 H hard drive adding 46 backing up files 66 checking for errors 64 checking for free space 63 defragmenting 65 deleting files and folders 64 removable 7 replacing 46 scanning for errors 64 troubleshooting 79 122 Index HD DVD drive locating 7 HD DVD playing 27 recording 27 headphone jack 7 9 heat sink replacing 49 Hibernate mode 7 hot swapping 32 l IBM Microdr
26. pre installed software and device drivers If you can access important files on your hard drive back them up now 102 www gateway com gt To delete everything on your hard drive and re install all factory software 1 N If you can still run Windows a dick Start All Programs Gateway Recovery Center then click Gateway Recovery Center The Gateway Recovery Center opens b dick Recovery then click Next Your computer restarts If you cannot run Windows a Turn on or restart your computer b While the computer is starting up repeatedly press F8 until the Recovery Options screen opens If Windows starts to load instead restart the computer and try again Press the arrow keys on your keyboard to select Repair Your Computer then press ENTER Gateway System Recovery starts and the System Recovery Options dialog box opens Select a language and keyboard layout then click Next dick the User name box to select a Windows user account click in the Password box and type the user account s password if any then click Next The System Recovery Options menu opens Cick Restore Application The Welcome to Gateway System Recovery window opens Click Next To perform a recovery with data backup recommended click Recovery with automatic data backup then click Next NA Important Before your hard drive is recovered your personal files will be automatically backed up to c backup OR
27. the operating instructions are followed The system was dropped or the cabinet is damaged The system performance changes Regulatory compliance statements United States of America Federal Communications Commission FCC Unintentional emitter per FCC Part 15 This device has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio or television reception However there is no guarantee that interference will not occur in a particular installation If this equipment does cause interference to radio and television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures 111 112 APPENDIX A Legal Notices Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment to an outlet on a different circuit from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Compliance accessories The accessories associated with this
28. the telephone network or premises wiring using a compatible modular jack which is Part 68 compliant See installation instructions for details The Ringer Equivalence Number REN is used to determine the number of devices which may be connected to the telephone line Excessive RENs on a telephone line may result in the devices not ri i 1g in response to an incoming call In most areas the sum of RENS should not exceed five 5 0 To be certain of the number of devices that may be connected to a line as determined by he total RENs contact the local telephone company f this device causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required The telephone company may request that you disconnect the equipment until the problem is resolved The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of this equipment If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service This equipment cannot be used on telephone company provided coin service Connection to party line service is subject to state tariffs Contact the state public utility commission or public service commission for information o Canada www gateway com en programming or m
29. you have typed a URL Web address incorrectly you have lost your Internet connection or your ISP is having technical difficulties Double check the URL or try a different URL If the error message still appears disconnect from the ISP connection and close your browser then reconnect and open the browser If you still get the error your ISP may be having technical difficulties www gateway com Connecting to a Web site takes too long Many factors can affect Internet performance e The condition of the telephone lines in your residence or at your local telephone service e The condition of the Internet computers to which you connect and the number of users accessing those computers e The complexity of graphics and multimedia on Web pages e Having multiple Web browsers open performing multiple downloads and having multiple programs open on your computer People are sending you e mail messages but you have not received any mail e Click the receive button in your e mail program e Make sure that your account with your Internet service provider ISP is set up correctly Contact your ISP for technical support Keyboard The keyboard does not work e Make sure that the keyboard cable is plugged in correctly For more information see your computer s setup poster e Remove all extension cables and switch boxes e Clean the keyboard by using an aerosol can of air with a narrow straw like extension to remove dust and l
30. Opening the case on page 34 For more information about your Ethernet card see the documentation that came with your Ethernet card 11 CHAPTER 6 Troubleshooting Your Ethernet network is running slower than you expect e If your Ethernet network is running slower than you expect check the speed of each Ethernet component For best results all Ethernet components should be standard Ethernet 10 Mbps Fast Ethernet 100 Mbps or 10 100 Mbps or Gigabit Ethernet 1000 Mbps or 10 100 1000 Mbps A mixture of Ethernet Fast Ethernet and Gigabit Ethernet components will result in your network running at the slowest component speed Expansion cards The computer does not recognize an expansion card e Shut down and restart your computer e Make sure that you have installed the required software For more information see the documentation that came with your expansion card e Reseat the card File management J Help CEE For more information about restoring deleted files click Start then click Help and Support Type the keyword phrase System Restore in the Search Help box then press ENTER A file was accidentally deleted If a file was deleted while holding down the SuiFT key the file cannot be restored gt To restore deleted files 1 Double click the Recycle Bin icon 2 Right click the file you want to restore then click Restore The file is restored to the place where it was originally deleted from If
31. P or Windows Vista you must manually move your data by using a writeable disc flash drive or external ard drive gt To move files and settings from your old computer 1 Ifyou want to transfer program settings to your new computer install those programs on the new computer before running Windows Easy Transfer Windows Easy Transfer copies only the software s settings not the software itself to the new computer 2 dick Start All Programs Accessories System Tools then click Windows Easy Transfer The Windows Easy Transfer dialog box opens 3 dick Next click Start a new transfer then follow the on screen instructions to complete the transfer Help For more information about transferring files click Start then click Help and Support Type transferring ilesin the Search Help box then press ENTER www gateway com Transferring files and settings manually You can manually transfer your personal data files by copying them to removable media such as a writable disc an external hard drive a network location or a flash drive Finding your documents Many programs save your personal data files in the Documents or My Documents folder Look in your old computer s documents folder for personal data files gt To find files in the documents folder 1 In Windows Vista click Start then click Documents The Documents folder opens and displays many of your saved personal data files Go to Step 4 OR
32. REFERENCEGUIDE p a Gateway Contents Chapter 1 About This Reference 1 ADOUE CNIS GUIDE soseer la elie a aands 2 Accessing the online User Guide c cece enna eee 2 Gateway contact information cece cece eens 3 Microsoft Certificate of Authenticity cc cee ee eee 3 Chapter 2 Checking Out Your Computer 5 FIO recuse EEO att tater Cah cach Oe E kB Od Real EAT 6 BaCk sennae im opt een i an Non Seen Vann alate AE ARTA 8 Chapter 3 Setting Up and Getting Started 11 Working safely and comfortably cc cece eeee 12 Reducing eye Strain cece cece eee eee nee 12 Setting up your computer desk and chair 13 Sitting at your computer c ccc eee eee 13 Avoiding discomfort and injury from repetitive strain 14 Preparing power Connections c cece eee rnn 14 Protecting from power source problems 14 Checking the voltage selection c ccc eae eae 15 Connecting to a broadband modem or network 15 Connecting a dial up modem ccc cece 16 Starting your COMPULER gt Hoiuu ton Rade nada Dee eee aes 16 Waking up your computer 12 iv iidia bran haat tka 17 Turning off your computer 2y exci ada sind stein d aoe A ea wo 17 Restarting rebooting your computer cee eee eee 18 Using the keyboard aii ws 304 wadieds wie tekeewadesd wakeo yeas 19 Premium multimedia keyboard features 65 19 Elite multim
33. TER 4 Upgrading Your Computer 4 If you are replacing an expansion card remove the old card You can slightly seesaw the card end to end to loosen the card but do not bend the card sideways N Caution Do not touch the contacts on the bottom part of the expansion card Touching the contacts can cause electrostatic damage to the card 5 Install the new card into the expansion slot You can slightly seesaw the card end to end to help insert the card but do not bend the card sideways 6 If you have just replaced an expansion card reconnect the expansion card cables if any using your notes from Step 2 If you have added a new expansion card connect its cables according to its user guide 7 Press the card retention lever back into place 8 Replace the side panel by following the instructions in Replacing the side panel on page 37 E Replacing the system battery J2 Q Warnin Danger of explosion if battery is incorrectly replaced Replace only with the same or equivalent type recommended by the manufacturer Dispose of used batteries following the manufacturer s instructions If the computer clock does not keep time or the settings in the BIOS Setup utility are not saved when you turn off your computer replace the system battery Use a battery of the same size and voltage as the original battery that was in your computer www gateway com gt To replace the battery 1 2 3 Restart your compu
34. To perform a full factory recovery without data backup click Full factory recovery then click Next Caution E ed the full factory recovery will delete eventing on your hard drive Make sure that you have backed up any important files you want to save 103 9 10 CHAPTER 6 Troubleshooting Click Yes then click Next The Factory image recovery window opens which shows you the progress of the system recovery When recovery is finished the Recovery is complete window opens Click Finish then click Restart Your computer restarts in its original factory condition You still need to reinstall any software that was not pre installed on your computer If you selected Recovery with automatic data backup in Step 8 you can find your backed up files in c backup E Recovering your system using the Windows DVD If you install a new hard drive or completely re format your original hard drive you must recover your system using the Windows Vista operating system DVD You also need to recover your computer s pre installed software and device drivers 104 gt To completely re install Windows 1 If you can still run Windows back up your personal files and create a set of software and driver recovery discs if you have not already done so For instructions see To create discs for recovering pre installed software and drivers on page 94 Insert the Windows DVD into one of your computer s DVD capable
35. Type of TV interlaced or progressive scan Many CRT tube TVs use interlaced video Interlaced video displays a video frame with two passes of alternating scan lines The TV screen first displays the video image odd lines one at a time sequentially from top to bottom then it fills in the other half of the video image with the even lines Because most TVs use this interlaced method to display the picture on the screen a standard interlaced analog TV will most likely flicker when displaying thin lines and small text An interlaced video display device will produce a lower quality display especially when viewing and using the computer functions Progressive scan video displays a video frame with one pass of sequential scan lines A progressive scan TV displays the entire picture drawn sequentially from top to bottom without the odd even interlacing This results in a fuller sharper picture and better display quality for viewing and using the computer functions The progressive scan picture is also brighter and easier on your eyes You need to configure your computer to output to aTV e Your computer detects whether you are using a VGA or an S Video display device and automatically changes the display settings for the type of display device you are using For more information see the Gateway support Web site at www gateway com You want to change display settings to get better TV or DVD image quality e Adjust the display device
36. aking test calls to emergency numbers Remain on the line and briefly explain to the dispatcher the reason for the call Perform such activities in the off peak hours such as early morning or late evenings The United States Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device to send any message via a telephone fax machine unless such message gearly contains in a margin at the top or bottom of each transmitted page or on the first page of the transmission the date and time it is sent an identification of the business other entity or other individual sending the message and the telephone number of the sending machine or such business other entity or individual Refer to your fax communication software documentation for details on how to comply with the fax branding requirement Industry Canada IC Unintentional emitter per ICES 003 This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the radio interference regulations of Industry Canada Le pr sent appareil num rique n met pas de bruits radio lectriques d passant les limites applicables aux appareils num riques de Classe B prescrites dans le r glement sur le brouillage radio lectrique dict par Industrie Canada Telecommunications per Industry Canada CS 03 for products fitted with an Gcompliant modem The Industry Canada
37. al up modem 10 16 digital camera 7 9 32 digital video camera 7 9 32 DSLmodem 15 Ethernet 9 15 external audio 9 10 external speakers 9 Firewire 7 9 32 front speaker 9 headphone 7 9 i Link 7 9 IEEE 1394 7 9 keyboard 7 8 9 linein 9 10 line out 9 microphone 7 9 modem 10 mouse 7 9 network 9 15 power 8 power cord 8 printer 7 9 PS 2 keyboard 8 PS 2 mouse 9 rear speaker 10 scanner 7 9 side speaker 10 subwoofer 9 telephone 10 universal aduio 31 universal audio 92 USB 7 9 video camera 7 9 Zip drive 7 9 copying CDs and DVDs 27 CRT screen cleaning 60 Customer Service Accounting 106 Sales 106 www gateway com Warranty 106 D default printer setting 91 defragmenting hard drive 65 deleting files and folders 64 dial up modem 16 adjusting volume 89 connecting 10 diagnostics 88 dialing properties 86 troubleshooting 85 troubleshooting connection speed 87 digital audio out 9 digital camera locating USB port 7 9 digital video camera locating IEEE 1394 port 7 9 DIMM See memory directional keys 20 21 Disk Cleanup 64 Disk Defragmenter 65 diskette troubleshooting 75 diskette drive 7 identifying 29 troubleshooting 75 using 29 display cleaning 60 troubleshooting 76 documentation User Guide 2 double clicking 23 dragging 23 drivers recovery discs 94 97 re installing 93 94 drives backing up files 66 CD 25 checking for errors 64 checking for free space 63 defragmenting 65 diskette 29 DVD 25
38. ame procedure Slide the power supply back into the case then install the four screws to secure the power supply to the case Connect all power and data cables using your notes from Step 4 Reinstall any memory modules you removed previously Reinstall any expansion cards you removed previously Replace the side panel by following the instructions in Replacing the side panel on page 37 E 55 56 CHAPTER 4 Upgrading Your Computer 5 Maintaining Your Computer Setting up a maintenance schedule Caring for your computer Cleaning your computer Updating Windows Using BigFix Managing hard drive space Scheduling maintenance tasks Moving from your old computer CHAPTER 5 Maintaining Your Computer Setting up a maintenance schedule Use the following table to set up a regular maintenance schedule Maintenance task Weekly Monthly When needed Check for viruses X X Run Windows Update X Manage hard drive space Clean up hard drives Scan hard drive for errors Defragment hard drive xJ xp Xx x X X X X X X Back up files X X X Cean computer case and peripheral devices 58 www gateway com Caring for your computer To extend the life of your computer Be careful not to bump or drop your computer and do not put any objects on top of it The case although strong is not made to support extra weight When transporting your computer we recommend that you put it in the original packag
39. ans or in any Gateway The information in this manual has been carefully checked and is believed to bea rm without prior conse This publication is protected by copyright and all neh are reserved No part of it ma 0 tin wet be ng from curate However changes are made periodically These changes are incorporated in newer publication editions continuing system improvements Gateway is not responsible for inaccurate Gateway may improve and or change products described in this publication at any time Due to at formation which may appear in this manual For the latest product updates consult the Gateway Web site at incidental or consequential damages resulting from any defect or omission in if advised of the possibility of such damages In the interest of continued product development Gateway reserves the nont to make www gateway com In no event will Gateway be liable for direct indirect special exemplary ind his manual even improvements in this manual and the products it describes at any time without notices or obligation 116 www gateway com Trademark acknowledgments Gateway and the Black and White Spot Design are trademarks or registered trademarks of Gateway Inc in the U S and other countries Intel Intel Inside logo and Pentium are registered trademarks and MMX is a trademark of Intel Corporation Microsoft MS MS DOS and Windows are trademarks or registered trademarks of Mi
40. ation e The Microsoft Windows documentation e The software publisher s Web site See the troubleshooting section of this chapter Q Warnin To avoid bodily injury do not attempt to troubleshoot your computer problem if e Power cords or plugs are damaged e Liquid has been spilled inito your computer e Your computer was droppe The case was damaged Instead unplug your computer and contact a qualified computer technician Have your customer ID serial number and order number available along with a detailed description of your problem including the exact text of any error messages and the steps you have taken Make sure that your computer is nearby at the time of your call The technician may have you follow troubleshooting steps 105 CHAPTER 6 Troubleshooting Telephone numbers Gateway offers a wide range of customer service Customer Care and information services Automated troubleshooting system Service description How to reach 800 846 2118 Use an automated menu system and your telephone US and Canada keypad to find answers to common problems Telephone numbers You can access the following services through your telephone to get answers to your questions Resource Service description How to reach Answers by Get tutorial assistance for Www gateway com answers Gateway hardware and software issues Gateway Talk to a Gateway Customer Care Gateway Customer Care Customer representative a
41. bout a telephone numbers vary by Care non tutorial technical support country or region See the question label on the front or side of See Before calling Gateway your computer Customer Care on page 104 before calling TDD Customer Care for hearing 605 232 2191 impaired is available Weekdays 8 00 a m 10 00 p m Pacific Time Weekends 8 00 a m 7 00 p m Pacific Time Sales Get information about available 800 846 2000 US accounting systems pricing orders billing 888 387 7752 Canada and statements warranty service or warranty other non technical issues 106 www gateway com Self help Tutoring Training Resource Gateway Learning Libraries Online Training from Learn With Gateway If you have how to questions about using your Gateway supplied hardware or software see the following resources e The printed or online documentation that came with your hardware or software In many cases additional product information and online documentation for Gateway supplied hardware can be found in our Web site s Documentation Library e This Reference Guide and your online User Guide e The software publisher s Web site Help CEE For more how to information about Windows click Start then click Help and Support Type the keyword practicein the Search Help box then press NTER Answers by Gateway is a telephone service that provides answers to all of your How dol questions on Gateway
42. brightness contrast hue and saturation For more information see the Gateway support Web site at www gateway com or see the display s user guide You need to burn programs that were recorded with your computer to a DVD using Media Center e Media Center saves recorded programs in the DVR MS format You can burn a DVR MS file to a DVD with DVD ee burning software and with Media Center itself www gateway com You want to play recorded programs on other computers e A DVR MS file recorded to DVD can be replayed on another computer running Media Center or on any computer that has a DVD player and DVD decoder software such as WinDVD The non Media Center computer must also have at least Windows XP with Service Pack SP 1 or 2 Windows Media Player 9 or later and the Windows patch Q810243 Update You get a Download Error message when Media Center tries to update the Program Guide e You must be connected to the Internet to update the Program Guide Make sure that your Internet account is set up and connected to the computer For information about manually updating the Program Guide see your online User Guide Memory pJ Help For more information about troubleshooting memory errors click Start then click Help and Support Type the phrase memory error in the Search Help box then press ENTER You see a Memory error message e Use the Memory Diagnostic Tool to inspect your system memory gt To ru
43. crosoft Corporation All other product names mentioned herein ar used for identification purposes only and may be the trademarks or registered trademarks of their respective companies Macrovision statement If your computer has a DVD compatible drive and an analog TV Out port the following paragraph applies This product incorporates copyright protection technology that is protected by method claims of certain U S patents and other intellectual rope rights owned by Macrovision Corporation and other rights owners Use of this copyright protection technology must be authorized by Macrovision Corporation and is intended for home and other Timited viewing uses only unless otneryiise authorized by Macrovision Corporation Reverse engineering or disassembly is prohibited ELI APPENDIX A Legal Notices 118 Index A AC power connector 8 accessories safety precautions 111 activity indicators See indicators application buttons 21 application key 20 21 arrow keys 20 21 audio analog speaker jack 9 audio in jack 10 center speaker jack 9 configuring jacks 31 front speaker jack 9 headphone jack 9 line in jack 10 line out jack 9 microphone jack 7 9 muting 30 rear speaker jack 10 recording 27 S PDIF jack 9 side speaker jack 10 subwoofer jack 9 troubleshooting 92 audio CD cleaning 61 audio in jack 10 audio jacks 7 audio playback buttons 19 21 backing up files 66 battery replacing 52 bezel removing 35 replacing 37 B
44. d troubleshooting 90 PDA memory cards 28 peripheral devices 32 playing audio CD 26 Blu ray Disc 27 DVD 26 HD DVD 27 Plug and Play devices IEEE 1394 support for 32 USB support for 32 19 21 pointer moving 22 23 ports See connections power button 7 connector 8 Hibernate mode 7 indicator 7 source problems 14 www gateway com Standby Resume 7 troubleshooting 90 turning off computer 17 turning on computer 16 power button 7 power supply 15 printer installing 32 setting default 91 troubleshooting 91 USB port 7 9 programs closing unresponsive 18 opening 23 recovery discs 94 97 re installing 93 94 PS 2 port keyboard 8 mouse 9 R RAM See memory rebooting computer 18 recordable drive 7 recording audio files 27 optical discs 27 recovering defaults 102 drivers 93 94 programs 93 94 software 93 94 system 93 Windows 93 with Gateway Recovery Center 96 with Windows DVD 103 with Windows System Restore 99 recovery discs creating 94 drivers 94 97 programs 94 97 software 94 97 using 97 re installing defaults 102 drivers 93 94 programs 93 94 software 93 94 Windows 93 with Gateway Recovery Center 96 with Windows DVD 103 with Windows System Restore 99 removable hard drive 7 removing files and folders 64 resetting computer 18 restarting computer 18 restoring defaults 102 drivers 93 94 files from Recycle Bin 78 programs 93 94 software 93 94 syste
45. drive for errors click Start then click Help and Support Type checking for disk errors in the Search Help box then press ENTER Defragmenting the hard drive When working with files sometimes Windows divides the file information into pieces and stores them in different places on the hard drive This is called fragmentation and it is normal In order for your computer to use a file Windows must search for the pieces of the file and put them back together This process slows the hard drive performance Disk Defragmenter organizes the data on the drive so each file is stored as one unit rather than as multiple pieces scattered across different areas of the drive Defragmenting the information stored on the drive can improve hard drive performance While Disk Defragmenter is running do not use u keyboard or mouse because using them may continuously stop and restart the defragmenting process Also if you are connected to a network log off before starting Disk Defragmenter Network communication may stop the defragmentation process and cause it to start over yrr ma Because defragmenting a drive may take hours to complete depending on the size of the drive being defragmented consider starting the process when you will not need the computer for several hours gt To defragment the hard drive 1 Disconnect your computer from the network 2 dick Start All Programs Accessories System Tools then click Disk Defragm
46. drives then turn on or restart your computer When the prompt Press any key to boot from CD or DVD appears press any key on your keyboard A list of valid boot devices appears Press the arrow keys to select the drive containing the Windows DVD then press ENTER and follow the on screen instructions After Windows is completely re installed use the software and driver recovery discs you created to recover your computer s pre installed software and device drivers For instructions see Recovering pre installed software and drivers using recovery discs on page 97 E www gateway com Telephone support Before calling Gateway Customer Care If you have a technical problem with your computer follow these recommendations before contacting Gateway Customer Care Make sure that your computer is connected correctly to a grounded AC outlet that is supplying power If you use a surge protector make sure that it is turned on If a peripheral device such as a keyboard or mouse does not appear to work make sure that all cables are plugged in securely If you have recently installed hardware or software make sure that you have installed it according to the instructions provided with it If you did not purchase the hardware or software from Gateway see the manufacturer s documentation and technical support resources If you have how to questions about using a program see e Online Help e Printed document
47. e Recovering your system using the Windows DVD on page 103 e To re install your pre installed software and device drivers using recovery discs see Recovering pre installed software and drivers using recovery discs on page 97 Recovering pre installed software and drivers 94 You can perform a partial recovery by recovering the software and device drivers that were pre installed at the factory If you need to recover software that did not come pre installed on your system you need to follow that software s installation instructions You can recover pre installed software and drivers from a set of recovery discs you must create the discs or by using Gateway Recovery Center www gateway com Preparing for software and device driver recovery You can usually recover your pre installed software and drivers from your hard drive However if you ever re install Windows from the Windows DVD or install a new hard drive you need to recover your pre installed software and drivers using a set of software and driver recovery discs Because these discs do not come with your computer you should create your own set A Caution Although you may not be expecting to need recovery discs we recommend that you prepare for any eventuality and create a set of recovery discs while you have the opportunity You should create a set of discs for recovering your pre installed software and device drivers in case you need to use t
48. e memory card reader Adding or replacing a hard drive Replacing the heat sink and processor Adding or replacing an expansion card Replacing the system battery Replacing the system board CHAPTER 4 Upgrading Your Computer Preventing static electricity discharge 34 Warning To avoid exposure to dangerous electrical voltages and moving parts turn off your computer and unplug the power cord and modem and network cables before opening the case To prevent risk of electric shock do not insert any object into the vent holes of the power supply The components inside your computer are extremely sensitive to static electricity also known as electrostatic discharge ESD Before opening the computer case follow these guidelines e Wear a o wrist strap available at most electronics stores and attach it to a bare metal part of your computer e Turn off your computer e Touch a bare metal surface on the back of the computer e Unplug the power cord and the modem and network cables A Caution ESD can permanently damage electrostatic discharge sensitive components in your computer Prevent ESD damage by follow ing ESD guidelines every time you open the computer case Before working with computer components follow these guidelines e Avoid staticcausing surfaces such as carpeted floors plastic and packing foam e Remove components from their antistatic bags only when you are ready to use them Do not lay co
49. e of specially coated glass and can be scratched or damaged by abrasive or ammonia based glass cleaners gt To clean the monitor e To clean an LCD flat panel monitor use a soft cloth and water to clean the screen Dampen the cloth never apply liquid directly to the screen then wipe the screen with the cloth e To clean a CRT monitor use a soft cloth and glass cleaner to clean the monitor screen Squirt a little cleaner on the cloth never directly on the screen then wipe the screen with the cloth Cleaning the mouse If the mouse pointer begins moving erratically across the computer screen or becomes difficult to control precisely cleaning the mouse will likely improve its accuracy gt To clean the mouse e Wipe the bottom of the mouse with a damp lint free cloth E 61 CHAPTER 5 Maintaining Your Computer Cleaning optical discs Optical discs CDs DVDs and Blu ray Discs get dirty from frequent handling gt To clean an optical disc 1 Wipe from the center to the edge not around in a circle using a product made especially for the purpose Updating Windows 62 Windows Update helps you keep your computer up to date Use Windows Update to choose updates for your computer s operating system software and hardware New content is added to the site regularly so you can always get the most recent updates and fixes to protect your computer and keep it running smoothly Windows Update scans y
50. ed This process may take several minutes and may restart your computer E Manually creating a restore point gt To manually create a restore point 1 dick Start Control Panel System and Maintenance then click Backup and Restore Center The Backup and Restore Center opens 101 CHAPTER 6 Troubleshooting 2 On the left side of the window click Create a restore point or change settings then click Next The System Properties dialog box opens to the System Protection tab tye Pepere Dopin ipa hetee hipaa Dom Steer Foe lt Vou car ee tare port ts undo umwwted setae darga fh vem Fenton ape pa oaae pms Comyn spee Mes i ar esia part n e om ian asme sere oeu ee ee o Po eteted Sha eee ot wt wee ee pFecerey C tere 7 Eio Ok C Grate TEPE TETT Tou am pene s omme port spr row iu Pe Swe mmm eee owe on owe Ste Protector Om e menor te heip rm ett Se serier pert The crcert deer wet we we aie a tenet wy 4 Type a description for the restore point such as the date and time then click Create The restore point is created 5 dick OK Recovering your system to its factory condition If your computer s problems are not solved by any of the other recovery options you may need to recover its hard drive to its factory condition This process is called a factory recovery N Caution A complete factory recovery deletes everything on your hard drive then reinstalls Windows and any
51. edia keyboard features 0eeeeee 20 Using the mouse a ateneie Aa Gar outa hindit React ae mete aae ees 22 Using optical drives wi edawktdaedtee eb tvaeksev tate ts 24 FOALUEOS 2 rider ee alters wet ea yee sorted aan ve wane Se 24 Loading an optical disc 2 noise et teen ees Betees 24 Identifying optical drive types c cece eae 24 Playing CSCS casein te ee vrata acta aie heehee Mania teres 26 Contents ChEAMING CISES 3 2 viata ete ie tart et ete sates 27 Using the memory card reader ccc cece eee ees 28 Memory card types scccacativiaten atest nea vat oer iiacaiseaeiss 28 Using a memory card 3 ious eae ave ee tae rans 28 Using the diskette drive ccc cece cece ene eee eens 29 Adjusting the volume ccc cece eee n eee eee aeees 30 Configuring the audio jacks 0c cece eee eens 31 Installing a printer scanner or other device 32 Chapter 4 Upgrading Your Computer 33 Preventing static electricity discharge 0eeeaee 34 Opening the case sone cosas urea een Se ee ee 34 Removing the side panel c cece cece 35 Removing the front bezel cece eee eee eee 35 Closing the case 2s ty corset eatin ath cae athena a atalino 37 Replacing the front bezel ccc cece eee 37 Replacing the side panel cc eee eee es 37 Replacing the color panel is cx insists tie eae 38 Installing Memory lt i3a2 2s tae ake dee aire ee wi 40 Adding or replac
52. enter The Disk Defragmenter dialog box opens 1 Se Sedated det pment aime sa emai Vows deste ant be tet opmeerted of Be wit 67 CHAPTER 5 Maintaining Your Computer 3 dick Defragment now This process may take hours to complete depending on the size of the drive being defragmented Help For more information about defragmenting the hard drive click Start then click Help and SUpport Type defragmenting in the Search Help box then press Backing up files Backing up files and removing them from the hard drive frees space for new files on the hard drive It also protects you from losing important information if the hard drive fails or you accidentally delete files You should back up your files regularly to a writable optical disc if you have a recordable drive Use a backup device such as a recordable disc drive to do a complete hard drive backup If you do not have a high capacity backup device and you want to purchase one you can visit the Accessories Store at www gateway com gt To back up files 1 dick Start then click Computer The Computer window opens 2 Right click the drive that you want to back up click Properties then click the Tools tab 3 dick Backup Now then click Run a file backup now 68 www gateway com 4 Follow the on screen instructions to select a backup storage location and the files and folders to back up CEE For more information about backing up fil
53. equipment are shielded video cable when an external monitor is connected These accessories are required to be used in order to ensure compliance with FCC rules FCC declaration of conformity Responsible party Gateway Inc 7565 Irvine Center Drive Irvine CA 92618 Phone 800 846 2000 Caution Changes or modifications not expressly approved by Gateway could void the FCC compliance and negate your authority to operate the product This device complies with Part 15 of the FCC Rules Operation of this device is subject to the following two conditions 1 this device may not cause harmful interference and b this device must accept any interference received including interference that may cause undesired operation California Proposition 65 Warning Warning This product contains chemicals including lead known to the State of California to cause cancer birth defects or reproductive harm Telecommunications per Part 68 of the Code of Federal Regulations CFR 47 applicable to products fitted with USA modems Your modem complies with Part 68 of the Code of Federal Regulations CFR 47 rules On the computer or modem card is a label that contains the FCC registration number and Ringer Equivalence Number REN for this device If requested this information must be provided to the elephone company A telephone line cord with a modular plug is required for use with this device The modem is desig ed to be connected to
54. es click Start then click Help and Support Type backup in the Search Help box then press NTER Scheduling maintenance tasks Task Scheduler lets you schedule maintenance tasks such as running Disk Defragmenter and checking your drives for errors VA Important Your computer must be on during scheduled tasks If your computer is off scheduled tasks will not run gt To start the Task Scheduler 1 dick Start All Programs Accessories System Tools then click Task Scheduler The Task Scheduler dialog box opens p sm pe ee s ine soe 2 dick Create Basic Task for basic tasks or click Create Task for more complex tasks then follow the on screen instructions to finish setting up and scheduling the task CEE For more information about scheduling tasks click Start then click Help and Support Type task scheduler in the Search Help box then press ENTER 69 CHAPTER 5 Maintaining Your Computer Moving from your old computer Transferring files and settings automatically 70 You can move your files folders software settings and user account settings such as display Internet and e mail settings from your old computer to your new one using Windows Easy Transfer providing your old computer uses Windows XP or Windows Vista While using Windows Easy Transfer you will not be able to run other tasks on the computers va d Important If your old computer does not use Windows X
55. estart your computer Some music CDs have copy protection software You may not be able to play these CDs on your computer Clean the disc For more information see Cleaning optical discs on page 61 Restart your computer then enter the BIOS Setup utility by pressing and holding F2 while your computer restarts Make sure that the IDE controllers are enabled Make sure that the drive is configured correctly by following the instructions in the drive documentation Reinstall the device driver 13 74 CHAPTER 6 Troubleshooting An audio CD does not produce sound Make sure that the disc label is facing up then try again Some music CDs have copy protection software You may not be able to play these CDs on your computer Make sure that the volume controls are turned up For more information see Adjusting the volume on page 30 Make sure that the mute controls are turned off For more information see Adjusting the volume on page 30 If you have external speakers attached make sure that the speakers are turned on and that the cables are connected correctly and securely Shut down and restart your computer Clean the disc For more information see Cleaning optical discs on page 61 Reinstall the appropriate device drivers A DVD movie will not play Make sure that you have a DVD drive To identify your drive type see Identifying optical drive types on page 24 Make sure that the
56. etting Up and Getting Started Feature Icon Description Windows keys a Press one of these keys to open the Windows H Start menu These keys can also be used in combination with other keys to open utilities like F Find Search R Run and E Computer Application key Press this key to access shortcut menus and help assistants in Windows S Directional keys Press these keys to move the cursor up down right or left Numeric keypad Press these keys to type numbers when the numeric keypad Num Lock is turned on Elite multimedia keyboard features The keyboard has several different types of keys and buttons Your keyboard also has status indicators that show which keyboard feature is active Audio jo playba ack Sleep T H keys Application _ ons Indicators ag Application key Windows keys Navigation keys Numeric keypad 20 Feature Icon Sleep button a Function keys Application buttons Audio playback buttons Indicators Windows keys Application key Sil Editing buttons Navigation keys Numeric keypad www gateway com Description Press this button to activate your computer s Sleep power saving mode Press these keys to start program actions Each program uses different function keys for different purposes See the program documentation to find out more about the function key actions Press these buttons to launch your Internet home page search for files or launch t
57. he calculator program Press these buttons to play your audio files and to adjust the volume Show if your Num Lock Caps Lock or ScROLL Lock keys are activated Press the corresponding key to activate the function Press one of these keys to open the Windows Start menu These keys can also be used in combination with other keys to open utilities like F Find Search R Run and E Computer Press this key to access shortcut menus and help assistants in Windows Press these buttons to copy cut and paste Press these keys to move the cursor to the beginning of a line to the end of a line up the page down the page to the beginning of a document or to the end of a document Press the arrow keys to move the cursor Press these keys to type numbers when the numeric keypad Num Lock is turned on 21 CHAPTER 3 Setting Up and Getting Started Using the mouse Scroll wheel Right button Left button The mouse is a device that controls the pointer movement on the computer display This illustration shows the standard mouse As you move the mouse the pointer arrow on the display moves in the same direction You can use the left and right buttons on the mouse to select objects on the display 22 www gatew ay com You can use the scroll wheel on the mouse to move through a document This feature is not available in all programs To Movethe pointer on the computer display Select an ob
58. he keyboard is at or slightly below the level of your elbow This position lets your shoulders relax while you type Adjust the chair height adjust the forward tilt of the seat or use a footrest to distribute your weight evenly on the chair and relieve pressure on the back of your thighs Adjust the back of the chair so it supports the lower curve of your spine You can use a pillow or cushion to provide extra back support 13 CHAPTER 3 Setting Up and Getting Started Sitting at your computer e Avoid bending arching or angling your wrists Make sure that they are in a relaxed position when you type e Do notslouch forward or lean far back Sit with your back straight so your knees hips and elbows form right angles when you work e Take breaks to stand and stretch your legs e Avoid twisting your torso or neck Avoiding discomfort and injury from repetitive strain e Vary your activities to avoid excessive repetition e Take breaks to change your position stretch your muscles and relieve your eyes e Find ways to break up the work day and schedule a variety of tasks Preparing power connections Protecting from power source problems Q Warning High voltages can enter your computer through both the power cord and the modem connection Protect your computer by using a surge protector If you have a telephone modem use a surge protector that has a modem face If you have a cable modem use a surge protector tha
59. he lower left and lower right parts of the color panel to release the panel from the front bezel You should press the two points against the computer until you hear or feel a click which is the sound of the panel s internal locking tabs unlocking Press Press here here 3 Swing the bottom of the panel away from the bezel and remove it The panel should easily slide out 39 CHAPTER 4 Upgrading Your Computer 4 Slide the tabs of the new color panel up into the slots on the front bezel 5 Press firmly onthe lower left and lower right parts of the color panel to engage the panel s internal locking tabs You should press the two points against the computer until you hear or feel a click which is the sound of the panel s internal locking tabs locking the panel partially into place Press here Press here 6 While pressing the bottom center of the color panel against the front bezel slide the panel release lever back to the right The color panel is now fully locked into place 40 www gateway com Installing memory When you upgrade the computer memon make sure that you install the correct type of memory module for your computer Your computer uses DIMM memory gt To install or replace DIMM memory 1 Remove the side panel by following the instructions in Removing the side panel on page 35 2 For more stability place your computer on its side To avoid scratching the case place it on a t
60. hem later for a complete system recovery Your computer must have a recordable disc drive to perform this procedure gt To create discs for recovering pre installed software and drivers 1 dick Start All Programs Gateway Recovery Center then click Gateway Recovery Center The Gateway Recovery Center opens Cr a 2 dick Applications and drivers external media then click Next The What would you like to do dialog box opens 3 dick Create system recovery discs then click Next 95 96 4 CHAPTER 6 Troubleshooting Insert a blank recordable disc into a recordable disc drive then click Next If an AutoPlay dialog box opens click the x in the upper right corner to close it A dialog box opens that tells you the number of blank discs you need to create a full set of recovery discs oe tee ee You inserted the following type of media CDR Gateway If you have enough blank discs of the specified type click I have enough discs then click Next If you do not have a discs choose a different disc type or click Cancel The disc recording begins Label the discs as they are completed a Important Use a permanent marker to label each disc Software and Driver Recovery along with a short description of which computer the discs are for If you are recording multiple discs as you remove each disc from the drive use the marker to label each disc 1 of x 2 of x 3 of x and so on
61. hen release it Putting your computer into Sleep mode is the easiest way to power down your computer Although it does not turn your computer completely off it does turn off or slow down most system operations to save power and saves your desktop layout so the next time you restore power the programs are laid out just as you left them Waking your computer from a Sleep state is much faster than turning on your computer after it has been turned completely off gt To put your computer to sleep 1 dick Start then click power The computer saves your session and partially shuts down to save power 17 CHAPTER 3 Setting Up and Getting Started 2 To wake your computer press a key on the keyboard or press the power button If the computer remains in Sleep mode press the power button E gt To turn off your computer 1 dick Start click the arrow next to the lock icon then click Shut Down The computer turns off Switch User Log Off Lock Restart Sleep 2 To one disconnect all power such as for servicing memg components also disconnect the power cord Restarting rebooting your computer If your computer does not respond to keyboard or mouse input you may need to restart reboot your computer gt To restart your computer 1 Click Start click the arrow next to the lock icon then click Restart Your computer turns off then turns on again Switch User Log Off Lock Restart S
62. here it could fall into such power lines or circuits Antenna and satellite grounding Reference Grounding component 1 Electric service equipment 2 Power service grounding electrode system NEC Art 250 Part H 3 Ground clamps 4 Grounding conductors NEC Section 810 21 5 Antenna discharge unit NEC Section 810 20 6 Ground clamp 7 Antenna lead in wire 115 APPENDIX A Legal Notices Environmental information The product you have purchased contains extracted natural resources that have been used in the manufacturing process This product may contain substances known to be hazardous to the environment or to human health To prevent releases of harmful substances into the environment and to maximize the use of our natural resources Gateway provides the following information on how you can responsibly recycle or reuse most of the materials in your end of life product Waste Electrical and Electronic Equipment commonly known as WEEE should never be disposed of in the municipal waste stream residential garbage collection The Crossed Out Waste Bin label affixed to this product is your reminder to dispose of your end of life product properly Substances such as glass plastics and certain chemical compo recoverable recyclal following these simple steps ds are highly When your electrical or electronic equipment is no longer useful to you take X le and reusable
63. ical drive has the following basic components Flip down door Activity indicator Eject button Loading an optical disc gt To insert an optical disc 1 Press the eject button on the optical disc drive VA Important When you place a single sided disc in the tray make sure that the label side is facing up If the disc has two playable sides place the disc so the name of the side you want to play is facing up 2 Place the disc in the tray with the label facing up 3 Press the eject button to close the tray E 24 www gateway com Identifying optical drive types Your computer may contain one of the following drive types Press the drive s eject button then Look on the front of the drive s disc tray for one or more of the following logos T vonr opic drivehas Yourdrivetype Use your drive for 090 S cD Installing programs playing ose audio CDs and accessing data COMPACT g CD RW Installing programs playing amp audio CDs accessing data and rReWritableks creating CDs COMPACT g DVD CD RW Installing programs playing dist DYD audio CDs accessing data Gimp Roms creating CDs and playing DVDs DVD Installing programs playing DVD audio CDs playing DVDs and accessing data DVD RW Installing programs playing RW audio CDs playing DVDs DVD ReWritable accessing data and recording video and data to CDs and DVD R or DVD RW discs DVD R RW Installing programs playing DVD audio CDs
64. igFix 62 Blu ray playing 27 recording 27 Blu ray drive locating drive 7 broadband connection 15 modem 15 broadband connection connecting 9 buttons See keys and buttons C cable modem 15 connecting 9 troubleshooting 85 Caps Lock indicator 19 21 card reader 7 cards adding expansion 51 inserting memory card 28 installing memory card 28 removing memory card 28 replacing expansion 51 slots 28 troubleshooting add in card 78 troubleshooting Ethernet 77 troubleshooting expansion 78 troubleshooting memory card 85 TVtuner 10 types of memory cards supported 28 case closing 37 Opening 34 CD 119 cleaning 61 copying 27 inserting 24 playing audio 26 recording 27 troubleshooting 73 CD drive adding 43 identifying 25 locating drive 7 replacing 43 See also optical drive troubleshooting 73 cellular phone memory cards 28 Certificate of Authenticity 3 cleaning audio CD 61 case 60 CD 61 computer screen 60 DVD 61 keyboard 60 LCD panel 60 mouse 61 screen 60 cleaning CRT screen 60 clicking 23 closing computer case 37 front bezel 37 unresponsive program 18 color panel replacing 38 CompactFlash 28 configuring audio jacks 31 speakers 31 connecting cable modem 15 dial up modem 16 DSL modem 15 PS 2 keyboard 8 PS 2 mouse 9 to Ethernet network 9 15 to Internet 9 120 Index to network 9 15 connections analog speakers 9 audio in 10 cablemodem 15 center speaker 9 di
65. ing an optical disc drive 05 43 Replacing the memory card reader 0eeee eee 45 Adding or replacing a hard drive 0 ccc cece eee 46 Replacing the heat sink and processor 0005 49 Adding or replacing an expansion card 65 51 Replacing the system battery cece cece aes 52 Replacing the system board c cece e eee ee aes 54 Chapter 5 Maintaining Your Computer 57 Setting up a maintenance schedule 0 ee eee 58 Caring for your COoMputer sy scianchadt Gia iokawbiokaca i boks 58 Cleaning your computer cece eee cece eeeees 59 Cleaning the exterior se se a ebivive nenna 60 Cleaning the keyboard ccc cece eee een ees 60 Cleaning the monitor ccc eee eee ences 60 Cleaning the MOUSE sc sivaenetwewsdatscieaeseteaans 61 Cleaning optical discS c ccc cece cena eeees 61 Updating WindOWS cis ccsis tase phate nines tint vais 62 www gateway com USING BIg FIK G2 tis Masta ei tar tae tetas se wees ples 62 Managing hard drive Space cece cece e cence eens 62 Checking hard drive space ccc cece eee ees 63 Deleting unnecessary files cece cece eens 64 Checking the hard drive for errors 000eee 64 Defragmenting the hard drive cece cence eee 65 Backing up files sievy svi ai ves ae enu vee wae eeaatnes as 66 Scheduling maintenance taSkS c ccc cece eens 67 Moving
66. ing materials Keep your computer away from magnetic fields Magnetic fields can erase data on hard drives Never turn off your computer when the drive indicator is on because data on the hard drive could be lost or corrupted Avoid subjecting your computer to extreme temperature changes The case can become brittle and easy to break in cold temperatures and can melt or warp in high temperatures Damage due to either extreme is not covered by your warranty As a general rule your eee is Safest at temperatures that are comfortable or you Keep all liquids away from your computer When spilled onto computer components almost any liquid can result in expensive repairs that are not covered under a standard warranty Avoid dusty or dirty work environments Dust and dirt can clog the internal mechanisms and can lead to permanent damage to the computer Do not block the ventilation fan slots If these slots are blocked your computer may overheat resulting in unexpected shutdown or permanent damage to the computer When storing your computer for an extended period of time unplug AC power 59 CHAPTER 5 Maintaining Your Computer Cleaning your computer Keeping your computer clean and the vents free from dust helps keep your computer performing at its best You may want to gather these items and put together a computer cleaning kit A soft lint free cloth An aerosol can of air that has a narrow straw like extension C
67. int trapped under the keys e Try a keyboard that you know works to make sure that the keyboard port works e Reinstall the keyboard device driver A keyboard character keeps repeating or you see a keyboard stuck or key failure error message e Make sure that nothing is resting on the keyboard e Make sure that a key is not stuck Press each key to loosen a key that might be stuck then restart your computer 81 CHAPTER 6 Troubleshooting Liquid spilled in the keyboard e If you spilled liquid in the keyboard turn off your computer and unplug the keyboard Clean the keyboard and turn it upside down to drain it Let the keyboard dry before using it again If the keyboard does not work after it dries you may need to replace it Media Center 82 This section only covers problems rearing to Media Center mode Media Center mode is available only on Windows Vista Home Premium and Ultimate versions To view Media Center troubleshooting information that is not covered in this section go to the Gateway support Web Site at www gateway com YJ Help CEE For more information about Windows Media Center click Start then click Help and Support Type the phrase Media Center in the Search Help box then press ENTER The Media Center video display looks bad on your TV Many factors such as the display type quality of the video source type of connection used quality of video cables display device screen re
68. ion DVD you will need to enter these numbers to activate Windows Windows Vista Hendisc wiDVDP OEMAct ee a DA a ane CTT Microsoft W146 OM 3 zi ET 1 Arete m G6 H pte HTD VOO W726 MF F2 WOOTA Pd ISRO CHAPTER 1 About This Reference 2 Checking Out Your Computer Front e Back CHAPTER 2 Checking Out Your Computer Front a Power button Memory card reader power indicator USB ports DVD CD drive Fi Wire ret S Video jack optional ireWire po ideo jack optional Diskette or removable Sas hard drive optional Audio left jack Headphone jack E sma optional Microphone jack A S 7 Audio right jack optional DVD CD drive optional Component Memory card reader Optical disc drive IEEE 1394 port Diskette or removable hard drive optional Headphone jack Microphone jack Power button power indicator USB ports Video Audio left and Audio right jacks optional Icon S 7 su S Kap www gateway com Description Insert a memory card from a digital camera MP3 player PDA cellular telephone or other device into the memory card reader Use this drive to listen to audio CDs install games and programs watch DVDs and store large files onto recordable discs depending on drive type This drive may be a CD recordable CD DVD recordable DVD Blu ray or HD DVD drive For
69. ion is not correct e Change the screen resolution from the Display Settings dialog box For more information see the Customizing Windows chapter in your online User Guide The computer is running but there is no picture e Adjust the brightness and contrast controls to the center position e If you are using an external display e Check the cable for bent or damaged pins e Make sure that the display is plugged in and turned at the display is turned on the power LED should e lit e Make sure that the video cable is connected to the video port on your computer e Connect an external display that you know works to your computer e Reinstall the device driver The color is not uniform e Make sure that the display warms up for at least 30 minutes before making a final judgment about color uniformity The text on the display is dim or difficult to read e Adjust the brightness and contrast controls Change the display settings For more information see the Customizing chapter in your online User Guide For more information about display types see your display and video card documentation J Help For more information about changing the screen resolution click Start then click Help and Support Type the phrase screen resolution in the Search Help box then press ENTER DVD drives e See CD or DVD drives on page 73 76 Ethernet www gateway com You cannot see the other compute
70. ity opens In the BIOS Setup utility restore any settings that you wrote down in Step 3 Save all your settings and exit the BIOS Setup utility E Replacing the system board gt To replace the system board 54 1 2 3 4 Remove the side panel by following the instructions in Removing the side panel on page 35 Remove all expansion cards by following the directions in Adding or replacing an expansion card on page 51 Remove all memory modules by following the directions in Installing memory on page 40 Disconnect all the power and data cables from the system board noting their locations and orientation men ne reconnect the cables after you install the new oard aM ma You can label each cable with tape to make it easier to re connect them later Remove the four screws that secure the power supply to your computer then slide it out of your computer www gateway com 6 Remove the eight system board screws 10 11 12 13 14 Screws Screws Lift the system board up and out of the case Align the new system board on the screw holes in the case then secure it into the case with the screws If your replacement system board does not include a aan remove the processor from the old system oard by following the directions in Replacing the heat sink and processor on page 49 then install it and the heat sink into the new system board by following the directions in the s
71. ive 28 IEEE 9 IEEE 1394 port 7 9 32 indicators Caps Lock 19 21 Num Lock 19 21 numeric keypad 19 21 power 7 Scroll Lock 19 21 installing battery 52 devices 32 digital camera 32 digital video camera 32 front bezel 35 memory 40 peripheral devices 32 printer 32 scanner 32 side panel 35 system battery 52 Internet buttons 19 21 troubleshooting 79 87 jacks audio left 7 audio right 7 See connections video 7 www gateway com K keyboard buttons 19 20 cleaning 60 features 19 20 PS 2 port 8 troubleshooting 81 USB port 7 9 keys and buttons application 20 21 arrow 20 21 audio playback 19 21 directional 20 21 editing 19 21 function 19 21 Internet 19 21 mouse 22 navigation 19 21 numeric 20 21 sleep 21 Windows 20 21 L labels Microsoft Certificate of Authenticity 3 model number 3 serial number 3 LCD panel cleaning 60 troubleshooting 76 lights See indicators line in jack 9 10 line out jack 9 M maintenance backing up files 66 BigFix 62 checking for drive errors 64 checking hard drive space 62 cleaning case 60 cleaning CD 61 cleaning computer display 60 cleaning computer screen 60 cleaning DVD 61 cleaning keyboard 60 cleaning monitor 60 cleaning mouse 61 cleaning optical disc 61 defragmenting 65 deleting files 64 extending computer life 58 suggested schedule 58 using Task Scheduler 67 media card reader 7 media reader See memory card reader memory adding 40 in
72. ject on the computer display Start a program or open a file or folder Access a shortcut menu or find more information about an object on the display Move an object onthe computer display Do this br 4 ex and T Move the mouse around If you reach the edge of your mouse pad and need to move the mouse farther lift the mouse and place it in the middle of the mouse pad then continue moving the mouse Position the pointer over the object Quickly press and release the left mouse button This is called clicking Position the pointer over the object Quickly press and release the left mouse button twice This is called double dicking Position the pointer over the object Quickly press and release the right mouse button once This is called right clicking Position the pointer over the object Press the left mouse button and hold it down Move drag the object to the appropriate part of the computer display Release the button to drop the object where you want it This is called dicking and dragging For more information about how to adjust the double click speed pointer speed right hand or left hand configuration and other mouse settings see the Customizing chapter in your online User Guide For instructions on how to clean the mouse see Cleaning the mouse on page 61 23 CHAPTER 3 Setting Up and Getting Started Using optical drives Features Your opt
73. leep 2 If your computer does not turn off press and hold the power button until the computer turns off about five seconds then press it again to turn the computer back on E 18 www gateway com Using the keyboard Premium multimedia keyboard features The keyboard has several different types of keys and buttons Your keyboard also has status indicators that show which keyboard feature is active Function keys Indicators Editing buttons Internet buttons Audio playback buttons Navigation keys Internet buttons Ga f 1 fl Windows keys Application key Directional keys Numeric keypad Feature Icon Description Editing buttons Press these buttons to copy cut and paste Function keys Press these keys to start program actions Each program uses different function keys for different purposes See the program documentation to find out more about the function key actions Internet buttons Press these buttons to launch your Internet home page or search or e mail programs Audio playback Press these buttons to play your audio files and buttons to adjust the volume Navigation keys Press these keys to move the cursor to the beginning of a line to the end of a line up the page down the page to the beginning of a document or to the end of a document Indicators Show if your Num Lock CAPS Lock or SCROLL Lock keys are activated Press the corresponding key to activate the function 19 CHAPTER 3 S
74. less network antenna connectors Wireless network antenna optional Component Icon Description Voltage switch The switch is preset at the factory Make sure that this is set to the correct voltage for your area Power connector Plug the power cord into this connector PS 2 keyboard port Plug a PS 2 keyboard into this port Component USB ports S PDIF output jack optional Microphone jack pink plug Headphone analog speakers jack green plug OR Front speakers jack Wireless network antenna optional and connectors Case cover thumbscrew PS 2 mouse port Monitor VGA port IEEE 1394 port Ethernet network jack Center subwoofer jack orange plug optional www gateway com Icon RW G S z Sa 3 wk G Description Plug USB Universal Serial Bus devices such as a USB printer scanner camera keyboard or mouse into these ports For more information see Installing a printer scanner or other device on page 32 Plug an optical cable from an amplifier or entertainment system into this jack for digital sound Plug a microphone into this jack This jack is user configurable for one of the following Headphone Plug headphones or amplified speakers into this jack Default Stereo out Plug your front left and right speakers into this jack For more information see Configuring the audio jacks on page 31 Connect this antenna to your wireless netw
75. line then check for a dial tone by plugging a working telephone into the telephone wall jack If you have additional telephone services such as call waiting call messaging or voice mail make sure that all messages are cleared and call waiting is disabled before using the modem Contact your telephone service to get the correct code to temporarily disable the service Also make sure that the modem dialing properties are set correctly gt To check the dialing properties 1 dick Start then click Control Panel The Control Panel window opens 2 dick Hardware and Sound then click Phone and Modem Options The Phone and Modem Options dialog box opens 3 If this is the first time you have accessed this category the Location Information dialog box opens Enter the information for your area then click OK www gateway com 4 dick the Dialing Rules tab click the location from which you are dialing then click Edit 5 Make sure that all settings are correct Help For more information about dialing properties click Start then dick Help and Support Type the keyword dialingin the Search Help box then press ENTER Disconnect any answering machine fax machine or printer that is on the same line as the modem Do not late these devices to the same telephone line as the modem Make sure that you are not using a digital rollover or PBX line These lines do not work with your modem Check for line noise scratch
76. m 93 Windows 93 with Gateway Recovery Center 96 with Windows DVD 103 with Windows System Restore 99 Resume mode 7 right clicking 23 S S PDIF out 9 safety avoiding repetitive strain 14 general precautions 110 guidelines for troubleshooting 72 posture 13 reducing eyestrain 12 setting up computer 13 sitting at computer 12 13 static electricity 34 125 scanner installing 32 screen troubleshooting 76 screen objects Index getting information 23 moving 23 selecting 23 Scroll Lock indicator 19 21 scroll wheel 23 Secure Digital 28 serial number 3 serial port 32 setting up safety precautions 110 settings transferring 68 69 shortcut menus accessing 23 shortcuts Opening menu 23 shutting down computer side panel removing 35 replacing 35 sleep button 21 sleep mode 17 using 17 SmartMedia 28 software recovery discs 94 97 re installing 93 94 sound adjusting 30 controls 30 muting 30 troubleshooting 92 speaker jack analog 9 center 9 rear 10 side 10 speakers configuring 31 126 17 18 Standby mode 7 starting computer 7 16 programs 23 static electricity 34 surge protector 14 system battery replacing 52 system board replacing 54 system identification label 3 T Task Schdeuler 67 techinal support Support 2 technical support automated troubleshooting 105 Technical Support 106 tips before contacting 104 tutorial service 106 telephone jack 10 telephone suppo
77. m Options The Phone and Modem Options dialog box opens 4 f the Location Information dialog box opens enter your location information then click OK 5 dick the Modems tab click your modem then click Properties The Modem Properties dialog box opens 6 www gatew ay com dick the Diagnostic tab then click Query Modem If information about the modem appears the modem passed diagnostics If no modem information is available a white screen appears with no data or if you get an error such as port already open or the modem has failed to respond the modem did not pass diagnostics CEE For more information about modem troubleshooting click Start then click Help and Support Type the phrase modem troubleshooting in t e Search Help box then press ENTER The modem is noisy when it dials and connects When your modem tries to connect to another modem it begins handshaking Handshaking is a digital getting acquainted conversation between the two modems that establishes connection speeds and communication protocols You may hear unusual handshaking sounds when the modems first connect If the handshaking sounds are too loud you can turn down the modem volume gt To turn down the modem volume 1 2 Monitor dick Start then click Control Panel The Control Panel window opens Cick Hardware and Sound then click Phone and Modem Options The Phone and Modem Options dialog box opens Click the Mode
78. mponents on the outside of antistatic bags because only the inside of the bags provide electrostatic protection e Always hold expansion cards by their edges or their metal mounting brackets Avoid touching the edge connectors and components on the cards Never slide expansion cards or components over any surface www gateway com Opening the case Your computer case provides easy access to internal components Removing the side panel Warning To avoid exposure to dangerous electrical voltages and moving parts turn ort your computer then unplug the pow er cord and modem cable before opening the case gt To remove the side panel 1 Follow the instructions in Preventing static electricity discharge on page 34 2 Shut down your computer then disconnect the power cord and modem network and all peripheral device cables 3 Press the power button for ten seconds to drain any residual power from your computer 4 Loosen the two captive thumbscrews on the back eye of the side panel These screws cannot be removed 5 Slide the side panel toward the back of your computer then pull the panel away from your computer 35 CHAPTER 4 Upgrading Your Computer Removing the front bezel gt To remove the front bezel 1 Remove the side panel by following the instructions in Removing the side panel on page 35 2 Press the three bezel retention tabs then swing the left side of the bezel away from the co
79. mputer window opens lt CKI Smee 2 Right click the drive that you want to check for available file space then click Properties Drive space information appears ia tacai Dik iC Properties Cr amp Tae Local Dane eee NTFS c RTM ee EGE Bw wn ee ae Dost MEDIAE Siy DSSS keen the Gove te aaee SA wae J rom ta ee Oe eee ery Ca fer 64 www gateway com Deleting unnecessary files Delete unnecessary files such as temporary files and files in the Recycle Bin to free hard drive space gt To delete unnecessary files Shortcut Start gt Computer gt right click drive gt Properties gt Disk Cleanup dick Start All Programs Accessories System Tools then click Disk Cleanup The Disk Geanup dialog box opens Disk Cleanup Options Choose which files to dean up gt My files only Files from all users on this computer Click one of the options e My files only cleans only the folders for the currently logged in user e Files from all users on this computer cleans all folders The Disk Geanup dilalog box opens Click to select the types of files you want to delete then click OK The types of files you indicated are deleted Help CEE For more information about keeping the hard drive free of unnecessary files click Start then click Help and Support Type disk cleanup in the Search Help
80. mputer and remove it Tabs 36 www gateway com Closing the case Replacing the front bezel gt To replace the front bezel 1 Slide the tabs on the right side of the bezel into the slots on the right side of the computer 2 Swing the left side of the bezel in to insert the release tabs on the left side of the bezel into the slots on the left side of the computer 3 Press the left side of the bezel firmly until the release tabs snap into place E 37 CHAPTER 4 Upgrading Your Computer Replacing the side panel gt To replace the side panel 1 Make sure that all of the internal cables are arranged 3 inside the computer so they will not be pinched when you close the computer Slide the side panel toward the front of the computer until the back of the side panel is flush with the back of the computer Tighten the two thumbscrews on the back edge of the side panel then reconnect the cables and power cord E Replacing the color panel gt To replace the color panel on the front bezel 38 SSW Tip as If you have difficulty removing the color panel it may be easier to remove the front bezel first This procedure shows the bezel removed To remove the front bezel follow the instructions in Removing the front bezel on page 35 Find the panel release lever inside the front bezel s lower vent opening then slide the lever to the left www gateway com 2 Press firmly on t
81. ms tab click the modem you want to adjust then click Properties Click the Modem tab then adjust the Speaker volume control Click OK twice to close the Phone and Modem Options dialog box See Display on page 76 89 CHAPTER 6 Troubleshooting Mouse The mouse does not work e Make sure that the mouse cable is plugged in correctly e Shut down and restart your computer e Remove all extension cables and switch boxes e Try a mouse you know is working to make sure that the mouse port works The mouse works erratically e Ifthe mouse pointer begins moving erratically across the computer display or becomes difficult to control precisely cleaning the mouse will likely improve its accuracy e Clean the mouse by wiping the bottom with a clean damp cloth Make sure that the optical sensor is clean and free of debris e The mouse pad may have a printed or fabric pattern on it a interferes with your mouse Try a different mouse pad Networks You cannot connect to your company network Every network is unique Contact your company computer department or network administrator for help For more information about setting up a network in your home see Connecting to a broadband modem or network on page 15 your online User Guide or Ethernet on page 77 J Help KES For more information about network troubleshooting click Start then click Help and Support Type the phrase network troubleshooting in the
82. n the Memory Diagnostic Tool e dick Start type Memory Diagnostic Tool then press ENTER Click Restart now and check for problems Your computer restarts and runs the memory diagnostics You see a Not enough memory error message e Close all programs then restart your computer Memory card reader Drive letters for the memory card slots do not appear in the Computer window e The memory card reader was temporarily uninstalled using the Remove Hardware icon in the system tray Reboot your computer and your card reader will be re installed 85 CHAPTER 6 Troubleshooting Modem cable or DSL My computer cannot connect to the Internet sig sure that your modem is connected to the network jack Sy te ma For the location of your network jack see your setup poster or Back on page 8 See the documentation that came with your modem for additional troubleshooting information Modem dial up See also Internet on page 79 86 Your modem does not dial or does not connect Make sure that the modem cable is plugged into the modem jack and not the Ethernet network jack See your setup poster to make sure that the connections have been made correctly Make sure that your computer is connected to the telephone line and the telephone line has a dial tone Make sure that the modem cable is less than 6 feet 1 8 meters long Remove any line splitters or surge protectors from your telephone
83. n the list and you have a multiple disc set of recovery discs close Gateway Recovery Center and try another disc 99 CHAPTER 6 Troubleshooting Using Microsoft System Restore 100 Microsoft System Restore periodically takes snapshots of your system settings and saves them as restore points In most cases of hard to resolve software problems you can return to one of these restore points to get your system running again Windows automatically creates an additional restore point each day and also each time you install software or device drivers You can also create a restore point manually For instructions see Manually creating a restore point on page 101 CEE For more information about using Microsoft System Restore click Start then click Help and Support Type windows system restore in the Search Help box then press ENTER gt To restore using Microsoft System Restore 1 ick Start Control Panel System and Maintenance then click Backup and Restore Center The Backup and Restore Center opens O eie se meee o baag aae taae ane www gateway com 2 On the left side of the window click Repair Windows using System Restore then click Next The Choose a restore point dialog box opens spee Renee y ue 3 Click the restore point you want click Next then click Finish A confirmation message box appears 4 dick Yes Your system is restored using the restore point you specifi
84. or fax documents gt To connect the modem 1 2 3 Insert one end of the modem cable into the modem jack J on the modem at the back of your computer Insert the other end of the modem cable into a telephone wall jack The modem will not work with digital or PBX telephone lines If you want you can connect a telephone to the PHONE jack on the modem at the back of your computer E Starting your computer gt To start your computer 16 ji 2 4 Connect the power network mouse and keyboard cables to your computer according to the setup poster Press the power button on the front of your computer If your computer does not turn on check the power cable connections Vv Important Your computer has a built in variable speed fan In addition your computer uses a powert processor which produces heat and has its own cooling fan Both the system fan and processor fan can run at different speeds at times to ensure correct system cooling You may notice an increase in the fan noise when the fan is running at high speed and a decrease in the fan noise when it switches to normal speed If o are starting your computer for the first time follow the on screen instructions to select the language and time zone and to create your first user account Attach and turn on any USB or audio peripheral devices such as printers scanners and speakers If you need to attach a peripheral device to the parallel or serial p
85. ork antenna card optional Remove this screw before opening the case Plug a PS 2 mouse into this port Plug a VGA blue connector monitor cable into this port Plug IEEE 1394 also known as Firewire devices such as a digital camcorder into this 6 pin IEEE 1394 port For more information see Installing a printer scanner or other device on page 32 Plug an Ethernet network cable or a device such as a DSL or cable modem for a broadband Internet connection into this jack For more information see Learnin about the Internet in the online User Guide Plug your center speaker and subwoofer into this jack For more information see Configuring the audio jacks on page 31 Component Rear speaker jack black plug Audio input Line in jack blue plug OR Side speaker jack Video card optional Audio card optional TV tuner card Modem jack optional not shown Telephone jack optional not shown 10 CHAPTER 2 Checking Out Your Computer Icon RNY 3 gt Description Plug your rear right and left speakers into this jack For more information see Configuring the audio jacks on page 31 This jack is user configurable for one of the following Stereo in Plug an external audio input source such as a stereo into this jack so you can record sound on your computer Default Stereo out Plug your side left and right speakers into this jack For more inf
86. ormation see Configuring the audio jacks on page 31 Plug a VGA blue connector or DVI white connector monitor into a port on this card if installed Plug speaker cables into this card if installed Plug a video tuner or antenna into this card if installed Plug a modem cable into this jack For more information see Connecting a dial up modem on page 16 Pug the cord from your telephone into this jack 3 Setting Up and Getting Started Working safely and comfortably Preparing power connections Connecting to a broadband modem or network Connecting a dial up modem Starting your computer Turning off your computer Restarting rebooting your computer Using the keyboard Using the mouse Using optical drives Using the memory card reader Using the diskette drive Adjusting the volume Configuring the audio jacks Installing a printer scanner or other device a CHAPTER 3 Setting Up and Getting Started Working safely and comfortably Before using your computer follow these general guidelines for setting up a safe and comfortable work area and avoiding discomfort and strain e Keep hands and arms parallel to the floor e Adjust the screen so it is perpendicular to your line of ae and the top of the screen is no higher than eye evel e Place your feet flat on the floor or on a footrest e Keep ventilation openings clear of obstructions Top of screen is not higher than eye le
87. orts turn off your computer first See the documentation that came with each device for its setup instructions www gateway com 5 To open your computer s Start menu click Start From that menu you can run programs and search for files For more information on using your computer s menus see Using Windows and Customizing Windows in your online User Guide Waking up your computer A Tip ma For more information about changing the power button mode see the Customizing chapter in your online User Guide When you have not used your computer for several minutes it may enter a power saving mode called Sleep While in Sleep mode the power indicator on the power button flashes If your computer is in Sleep mode move the mouse press a key on the keyboard or press the power button to wake it d If the computer remains in Sleep mode press the power utton Turning off your computer Warning When you turn off your computer certain components in the power supply and system board remain energized In order to remove all electrical power from your computer unplug the power cord and modem cable from the wall outlets We recommend disconnecting the power cord and modem cable when your computer will not be used for long periods Va Important If for some reason you cannot use the Shut Down option in Windows to turn off your computer press and hold the power button for about five seconds t
88. otton swabs An optical disc drive cleaning kit Cleaning the exterior Warning When you shut down your computer the power turns off but some electrical current still flows through it i oe unplug the power cord modem cable and networ outlets o avoid possible injury from electrical cable from the wall Always turn off your computer and other peripheral devices before cleaning any components Use a damp lint free cloth to clean your computer and other parts of your system Do not use household abrasive or solvent cleaners because they can damage the finish on components Your computer is cooled by air circulated through the vents on the case so keep the vents free of dust With your computer turned off and unplugged brush the dust away from the vents with a damp cloth Be careful not to drip any water into the vents Cleaning the keyboard You should occasionally clean the keyboard to remove dust and lint trapped under the keys gt To clean the keyboard 1 60 Use an aerosol can of air with a narrow straw like anaon to remove dust and lint trapped under the eys www gateway com 2 If you spill liquid on the keyboard turn off your computer and turn the keyboard upside down Let the liquid drain then let the keyboard dry before trying to use it again If the keyboard does not work after it dries you may need to replace it Cleaning the monitor AN Caution A flat panel display is mad
89. ou should create a set of software and driver recovery discs as soon as possible For instructions see Preparing for software and device driver recovery on page 94 93 CHAPTER 6 Troubleshooting e If only one or two items of software or hardware have stopped working correctly the problem may be solved by re installing the software or the hardware drivers To recover software and drivers that were pre installed at the factory see Recovering pre installed software and drivers on page 94 For instructions on reinstalling software and drivers that were not pre installed see that product s documentation or support Web site e Ifre installing software or drivers does not help then the problem may be solved by returning your system to a previous state when everything was working correctly For instructions see Using Microsoft System Restore on page 99 e If nothing else has solved the problem and you want to return your system to factory condition see Recovering your system to its factory condition on page 102 If you upgrade or exchange your hard drive or if your hard drive is completely erased or corrupted your only option for system recovery may be to reinstall Windows from the Windows DVD then recover your pre installed software and device drivers using recovery discs that you created Your computer must have a DVD compatible drive to use these options To re install Windows using the Windows DVD se
90. ou use a power strip or surge protector make sure that it is turned on e Ifa peripheral device does not work make sure that all connections are secure e Make sure that your hard drive is not full e If an error message appears on the screen write down the exact message The message may help Customer Care in diagnosing and fixing the problem If you added or removed peripheral devices review the installation procedures you performed and make sure that you followed each instruction e If an error occurs in a program see the program s printed documentation or the online help CEE For more information about troubleshooting click Start then click Help and Support Type the keyword phrase troubleshootingin the Search Help box then press ENTER www gateway com Troubleshooting Troubleshooting topics are listed in alphabetical order Add in cards See Expansion cards on page 78 Audio See Sound on page 92 CD or DVD drives The computer does not recognize a disc or the CD or DVD drive Make sure that the disc label is facing up then try again Try a different disc Occasionally discs are flawed or a scratched and cannot be read by the CD or DVD rive If you are trying to play a DVD make sure that you have a DVD drive To identify your drive type see Identifying optical drive types on page 24 Your computer may be experiencing some temporary memory problems Shut down and r
91. our computer and provides you with a tailored selection of updates that apply only to the software and hardware on your computer For information on running Windows Update see Windows Update in your online User Guide Windows Update can also be controlled through the Windows Security Center For more information see Protecting Your Computer in your online User Guide EMM For more information about Windows Update click Start then click Help and Support Type windows update in the Search Help box then press NTER www gateway com Using BigFix BigFix monitors your computer for problems and conflicts It automatically gathers information about the latest bugs security alerts and updates from BigFix sites on the Internet Whenever BigFix detects a problem it alerts you by flashing the blue taskbar icon To fix the problem click on that icon to open BigFix gt To start BigFix 1 dick Start All Programs Accessories System Tools then click BigFix 2 To learn more about BigFix click Help then click Tutorial a Managing hard drive space Windows provides several utilities you can use to check hard drive space delete unnecessary files defragment files and back up files 63 CHAPTER 5 Maintaining Your Computer Checking hard drive space gt To check hard drive space Shortcut Start gt Computer gt right click drive gt Properties 1 dick Start then click Computer The Co
92. ow opens OR In Windows 98 Windows Me or Windows 2000 click Start Find or Search then click For Files or Folders The Search Results window opens 2 Type the filename you want to search for then press ENTER The search results are displayed 3 To learn about more search options click Help E 6 Troubleshooting Safety guidelines First steps Troubleshooting Recovering your system Telephone support CHAPTER 6 Troubleshooting Safety guidelines While troubleshooting your computer follow these safety guidelines Warning ever open your computer case while your computer is turned on and while the modem cable network cable and power cord are connected O Warning ake sure that you are correctly grounded before accessing internal components For more information about preventing damage from static electricity see Preventing static electricity discharge on page 34 Warnin To avoid bodily injury do not attempt to troubleshoot your computer problem if e Power cords or pluas are damaged e Liquid has been spilled nto your computer e Your computer was droppe The case was damaged Instead unplug your computer and contact a qualified computer technician First steps 72 If you have problems with your computer try these things first e Make sure that the power cord is connected to your computer and an AC power outlet and that the power outlet is supplying power e If y
93. owel or other non abrasive surface 3 Find the memory module banks on your system board 4 If you are removing a DIMM from the memory module bank gently pull the plastic tabs away from the sides of the memory module and remove it OR If you are aon a DIMM to an empty memory module bank gently pull the plastic tabs away from the sides of the memory module bank 42 Oo WO 0 N CHAPTER 4 Upgrading Your Computer Align the notches on the new DIMM with the notches on the memory module bank and press the module firmly into the bank The tabs on the sides of the memory module should secure the memory module ay ai When the module is secure you hear a click Replace the side panel by following the instructions in Replacing the side panel on page 37 Return your computer to its upright position Reconnect the cables and the power cord Turn on your computer Windows starts and the Windows desktop appears dick Start right click Computer then click Properties The amount of memory in your computer is displayed E www gateway com Adding or replacing an optical disc drive Tools You need a Phillips screwdriver to add or replace a CD or DVD drive gt To add replace an optical drive 1 Remove the side panel by following the instructions in Removing the side panel on page 35 2 Remove the front bezel by following the instructions in Removing the front bezel on page 35
94. parts and accessories Use only replacement parts and accessories recommended by Gateway www gateway com Care during use Warning Do not use Gateway products in areas classified as hazardous locations Such areas include patient care areas of medical and dental facilities oxygen laden environments or industrial facilities Warning To reduce the risk of fire use only No 26 AWG or larger for example No 24 AWG UL listed or CSA certified telecommunication line cord for your dialup modem connection Do not walk on the power cord or allow anything to rest on it Do not spill anything on the system The best way to avoid spills is to avoid eating and drinking near your system Some products have a replaceable CMOS battery on the system board There is a danger of explosion if the CMOS battery is replaced incorrectly Replace the battery with the same or equivalent type recommended by the manufacturer Dispose of batteries according to the manufacturer s instructions When the computer is turned off a small amount of electrical current still flows through the computer To avoid electrical shock always unplug all power cables and modem cables from the wall outlets before cleaning the system Unplug the system from the wall outlet and refer servicing to qualified personnel if The power cord or plug is damaged Liquid has been spilled into the system The system does not operate properly when
95. per J Help For more information about printer troubleshooting click Start then click Help and Support Type the phrase printer troubleshooter in the Search Help box then press ENTER Sound www gateway com You are not getting sound from the speakers e Make sure that the volume controls are turned up For more information see Adjusting the volume on page 30 e Make sure that mute controls are turned off For more information see Adjusting the volume on page 30 e If you are using external speakers e Make sure that the speakers are turned on See the speaker setup poster to check your speaker connections e Make sure that the universal jacks are configured correctly For more information see Configuring the audio jacks on page 31 J Hel For more information about sound troubleshooting click Start then click Help and Support Type the phrase sound troubleshooter in the Search Help box then press ENTER Recovering your system You can solve most computer problems by following the information in Troubleshooting on page 73 or in the technical support pages at www gateway com Problem solving may also involve re installing some or all of the computer s software also called recovering or restoring your system Gateway provides everything you need to recover your system under most conditions AN Caution To prepare your computer for additional system recovery options y
96. pped computer For more information about playing HD DVDs see your online User Guide Creating discs Recording to optical discs You can use the disc burning program on your computer to copy tracks from a music CD to your hard drive copy or create data discs create music CDs create video DVDs and more For more information about creating CDs and DVDs see your online User Guide Creating audio and video files You can create audio and music files either from scratch or from music CDs You can also create video files from home video For more information see your online User Guide 27 CHAPTER 3 Setting Up and Getting Started Copying optical discs You can copy optical discs to make backups of your data For more information see your online User Guide Using the memory card reader You can use the optional memory card reader to transfer pictures from a digital camera to your computer You can also use the memory card reader to transfer data between your computer and a device that uses memory cards such as a PDA MP3 player or cellular telephone Your computer s memory card reader may look different Activity indicator Memory card reader slots Memory card types The memory card reader supports several memory card types To determine which types are supported by your card reader and the slots to use for each type of card examine the face plate of the reader Each slot is assigned a different drive letter
97. r a Set up the system on a stable work surface The product sl rating label voltage ould be operated only fro eat source such as a radiator m the type of power source indicated on the If your computer has a voltage selector switch make sure that the switch is in the proper position for your area The voltage selector switch is set at the factory to the correct Openings in the computer case are provided for ventilation Do not block or cover these openings Make sure you provide adequate space at least 6 inches 15 cm around the ystem for ven sS into the comp uter ventilation openings ilation when you set up your work area Never insert objects of any kind Some products are equipped with athree wire power cord to make sure that the product is properly grounde when in use The plug on this cord will fit only into a grounding ftype outlet This is a safety feature If you are unable to insert the plug into an outlet contact an electrician to install If you use an extension cord with this system make sure that the total ampere ratin on the products plugged into the extension cord does not exceed the extension cor ampere rating If your system is fitted with a TV Tuner cable or satellite receiver card make sure that the antenna or cable system is electrically grounded to provide some protection against voltage surges and buildup of static charges he appropriate outlet Replacement
98. rs on your network Make sure that your Ethernet cable is plugged into the Ethernet jack on your computer Make sure that the other end is plugged into a network router switch hub or other network device Make sure that all computers are plugged into a powered electrical outlet and turned on Make sure that the router if you are using one is plugged into a powered electrical outlet and turned on Most routers have lights that indicate they are working For more information see the documentation that came with your router If you are using a router try rebooting it by unplugging it poner cord waiting five seconds then plugging it ack in Make sure that all computers on your network have the same workgroup name thi sure that all computers are using the same Subnet Mask If you assigned IP addresses to the computers make sure that all computers have different IP addresses For home networks IP addresses should be 192 168 N N where N is anumber you assign between 0 and 254 The first N should be the same for all computers on your network and the second N should be different for all computers on your network The computer does not recognize an Ethernet expansion card Shut down and restart your computer Make sure that you have installed the required software For more information see the documentation that came with your Ethernet card Reseat the card For more information about opening your computer case see
99. rt 104 training CD 107 Classroom 107 Gateway Learning Libraries 107 Learn With Gateway 107 transferring files from old computer 68 69 settings from old computer 68 troubleshooting add in cards 73 78 audio 92 automated system 105 cable modem 85 cards 73 78 CD drive 73 76 dial up modem 85 dial up modem speed 87 www gateway com diskette drive 75 display 76 DSLmodem 85 DVD drive 73 76 Ethernet network 77 faxes 88 files 78 general guidelines 72 hard drive 79 Internet connection 79 87 keyboard 81 LCD panel 76 memory 84 memory card reader 85 monitor 76 mouse 89 network 77 90 passwords 90 power 90 printer 91 Safety guidelines 72 screen 76 screen area 76 screen resolution 76 sound 92 technical support 104 telephone support 104 Web site connection speed 80 Windows Media Center 82 turning off computer 7 17 18 turning on computer 7 16 tutoring fee based 106 TV tuner card 10 U uninterruptible power supply UPS 14 updating Windows 62 UPS 14 USB port 7 9 32 V video playing 26 27 video jack 7 voltage checking selection 15 selection switch 15 volume adjusting 30 adjusting dial up modem 89 controls 30 muting 30 troubleshooting 92 W waking computer 17 Windows Product Key Code 3 Windows Easy Transfer 68 Windows key 20 21 Windows Media Center troubleshooting 82 Windows System Restore 93 creating restore point 101 Windows Update 62 wired Ethernet troubleshoo
100. s PaSSWOrdS ss Anew tem en tnieaton E vile e 4 whites 90 POW GI Pon snadousacnedoun o a e a aE a ina adie teats 90 PrN tE sccrras ast cria anise Win ter Vie aE Te Ue tea RE eben tees 91 So nd sacs serait stent ateaa wate avatar tate a balate a tallest 92 Recovering your system 0 cece cece e eee eee aes 93 Recovering pre installed software and drivers 94 Using Microsoft System Restore cce eee ee aes 99 Recovering your system to its factory condition 102 Recovering your system using the Windows DVD 103 Telephone support i s 0ed odie sede archaceeatareies ta Gena 104 Before calling Gateway Customer Care 104 Telephone numbers 0 ccc cece eee eee eens 105 Self Melb aeaa seve DS owes ea aa E fink Cote i gale 106 TUONO aaria wired weed xara nee teins A Beate Bh 106 TAU IAC is Yost bays rycen Soest Wyden aes abate ae Sad 107 Appendix A Legal Notices 00 109 WOOK sce eek en a ates Ge tate eer rs ew Se 119 1 About This Reference About this guide Accessing the online User Guide Gateway contact information Microsoft Certificate of Authenticity For more information CHAPTER 1 About This Reference About this guide This guide includes information and maintenance instructions that are specific to your model of Gateway computer Some illustrations in this guide may look different than your computer because hardware options and port locations may ath For all other compu
101. s and internal metallic water pipe system if present are connected ogether This precaution may be particularly important in rural areas The Ringer Equivalence Number REN assigned to each terminal device provides an ndication of the maximum number of terminals allowed to be connected to a telephone interface erface may consist of any combination of devices subject only to the The termination on an i f S a requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5 om 113 APPENDIX A Legal Notices Laser safety statement D Warning Use of controls or adjustments or performance of procedures other than those specified in this manual may result in hazardous radiation exposure To prevent exposure to laser beams do not try to open the enclosure of a CD or DVD rive All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards including IEC 825 The laser devices in these components are classified as Class 1 Laser Products under a US Department of Health and Human Services DHHS Radiation Performance Standard Should the unit ever need servicing contact an authorized service location Television antenna connectors protection for systems fitted with TV cable TV tuner cards 114 External television antenna grounding Vv Important The instructions are for the person who installs cable to the syste
102. s to 53K Other factors such as line noise telephone service provider equipment or ISP limitations may lower the speed even further If your computer has a v 90 modem the speed at which you can upload send data is limited to 33 6K If your computer has a v 92 modem the speed at which you can upload data is limited to 48K Your ISP may not support 48K uploads Your fax communications program only sends and receives faxes at 14 400 bps when you have a 56K modem e Current fax technology only supports a maximum send and receive rate of 14 400 bps The modem is not recognized by your computer e Make sure that the line connected to the modem is working and plugged into the appropriate port on your computer To make sure that the connections have been made correctly see your setup poster or Connecting a dial up modem on page 16 e If the modem shares the telephone line with another device make sure that the telephone line is not in use for example someone is on the telephone or another modem is in use e Use the modem cable that came with your computer Some telephone cables do not meet required cable standards and may cause problems with the modem connection e Shut down and restart your computer e Run Windows modem diagnostics v To run modem diagnostics 1 Close all open programs 2 dick Start then click Control Panel The Control Panel window opens 3 ick Hardware and Sound then click Phone and Mode
103. solution size of TV age of the TV or the type of TV interlaced or progressive scan can affect the video quality significantly e Display type The Media Center is best viewed on computer displays Other types of display devices including retail TVs may provide lower quality video If you did not order a display device when you purchased your computer a progressive scan display device with a VGA input is the best choice e Quality of video source The quality of the video signal coming into the computer has an affect on the video quality The video displayed from Media Center is only as good as the source video signal Cable digital cable and satellite usually provide better quality than an antenna www gateway com Type of connection used You can connect the computer video output to a TV However the connection type has an affect on the video quality The Media Center has two video outputs e VGA f your TV includes a VGA port connect the VGA cable from the computer s VGA monitor port to the TV s VGA In port for the best quality Many TVs do not have a VGA port e S Video If your TV does not have a VGA port but includes an S Video port connect the S Video cable from the computer s S Video Out port to the TV s S Video In port S Video display quality is usually good for TV images The display quality for the computer functions however is not as good as VGA output S Video display output is not optimized for
104. stalling 40 replacing 40 troubleshooting 84 memory card reader 7 inserting card 28 locating 6 memory card types supported 28 removing card 29 replacing 45 using 28 Memory Stick 28 microphone jack 7 9 Microsoft Certificate of Authenticity 3 model number 3 modem cable 15 connecting 16 dial up 16 DSL 15 jack 16 modem jack 10 monitor cleaning 60 troubleshooting 76 123 Index mouse buttons 22 changing settings 23 cleaning 61 clicking 23 double clicking 23 moving pointer 22 23 moving screen objects 23 opening files folders and programs 23 pointer 22 PS 2 port 9 right clicking 23 scroll wheel 23 selecting screen objects 23 troubleshooting 89 USB port 7 9 moving files from old computer 68 69 pointer 22 23 screen objects 23 settings from old computer 68 MP3 player memory cards 28 multimedia adjusting volume 30 playing Blu ray 27 playing DVD 26 playing HD DVD 27 using Windows Media Player 26 27 MultiMediaCard 28 muting sound 30 navigation keys 19 21 network jack 9 15 troubleshooting 77 90 non technical support Accounting 106 Sales 106 Warranty 106 numeric keypad 20 21 124 indicator 19 21 0 opening computer case 34 files 23 folders 23 front bezel 35 programs 23 shortcut menu 23 optical connection 9 optical drive eject button 24 eject hole 24 indicator 24 inserting disc 24 locating drive 7 using 24 P Pad Lock indicator parallel port 32 passwor
105. t Before you install a printer scanner or other peripheral device see the device documentation and installation instructions Your computer has one or more of the following ports IEEE 1394 also known as Firewire Universal Serial Bus USB serial and paraka You use these ports to connect peripheral devices such as printers scanners and digital cameras to your computer For more information about port locations see Checking Out Your Computer on page 5 www gateway com IEEE 1394 and USB ports support plug and play and hot swapping which means that your computer will usually recognize such a device whenever you plug it into the appropriate port When you use an IEEE 1394 or USB device for the first time your computer will prompt you to install any software the device needs After doing this you can disconnect and reconnect the device at any time CE For more information about installing peripheral devices click Start then click Help and Support Type installing devices in the Search box then press ENTER Parallel and serial port devices are not plug and play See the device documentation for detailed information and installation instructions 33 34 CHAPTER 3 Setting Up and Getting Started 4 Upgrading Your Computer Preventing static electricity discharge Opening the case Closing the case Replacing the color panel Installing memory Adding or replacing an optical disc drive Replacing th
106. t has an antenna cable TV jack During an electrical storm unplug both the surge protector and the modem During a power surge the voltage level of electricity coming into your computer can increase to far above normal levels and cause data loss or T damage Protect your computer and peripheral devices by connecting them to a surge protector which absorbs voltage surges and prevents them from reaching your computer An uninterruptible power supply UPS supplies battery power to your computer during a power failure Although you cannot run your computer for an extended period of time with a UPS a UPS lets you run your computer long enough to save your work and shut down your computer normally 14 www gateway com Checking the voltage selection Caution If you set the voltage selection switch incorrectly your system will be damaged Make sure this switch is set correctly for your location before turning on your computer In the United States the utility power is supplied at a nominal 115 volts at 60 Hz The power supply should always be set to this when your computer is operating in the United States In other areas of the world such as Europe the utility power is supplied at 230 volts at 50 Hz If your computer is operating in an environment such as this the voltage switch should be moved to The power supply a component built into your computer provides power to the system board add in cards and peripheral devices
107. t the Windows Sounds slider to change system sounds volume independently of general volume such as the volume used for music and game sounds 5 ick X in the top right corner of the window to close it ed Hel For more information about adjusting the volume click Start then click Help and Support Type adjusting volumein the Search Help box then press ENTER 31 CHAPTER 3 Setting Up and Getting Started Configuring the audio jacks If the back of your computer has five audio jacks they are universal jacks This means that they can be used for more than one purpose For example the blue jack on the computer can be a stereo in jack or a stereo out jack To use the audio jacks for something other than the default audio device you need to configure the audio jacks gt To configure the audio jacks Shortcut Start gt Control Panel gt Hardware and Sound gt Advanced 1 Connect your audio device s to the computer audio jack s 2 dick Start then click Control Panel The Control Panel window opens 3 dick Hardware and Sound Sound the Playback tab then click Configure OR If your computer has the Realtek Sound Effect Manager installed double click the Sound Effect Manager icon on the taskbar The Realtek dialog box opens 4 Follow the on screen instructions to configure the audio jacks for your speaker setup E Installing a printer scanner or other device 32 Va Importan
108. ter During the restart press and hold the F1 key The main menu of the BIOS Setup utility opens Write down all values in the menus and submenus then exit from the utility N Caution Any custom BIOS settings you have made will be lost when you remore the system battery All settings will return to their factory efaults Shut down your computer Remove the side panel by following the instructions in Removing the side panel on page 35 For more stability place your computer on its side To avoid scratching the case place it on a towel or other non abrasive surface Locate the old battery on the system board and note its orientation You will need to install the new battery the same way fv Important el Your computer s battery location may vary from the illustration elow Battery release tab Push the battery release tab The battery pops out of the socket 53 10 11 12 13 14 15 CHAPTER 4 Upgrading Your Computer Make sure that the positive side of the new battery is facing up usually the side that the battery type and model number are etched into then press the battery into the socket until it snaps into place Replace the side panel by following the instructions in Replacing the side panel on page 37 Reconnect all external cables and the power cord Turn on your computer While your computer starts press and hold the F1 key The main menu of the BIOS Setup util
109. ter information see your online User Guide For more information For more information about your computer visit Gateway s Support page at saan Hin eae or the Web address shown on your computer s label The Support page also has links to additional Gateway documentation and detailed specifications Accessing the online User Guide In addition to this guide your User Guide has been included on your hard drive Your User Guide is an in depth easy to read manual that includes information on the following topics e Help and technical support e Using and customizing Windows and other software e Controlling audio and video settings e Using the Internet e Protecting your files e Playing and recording media e Networking gt To access your User Guide e ick Start All Programs then click Gateway Documentation E www gateway com Gateway contact information The label on the top of your computer contains information that identifies your computer model and serial number Gateway Customer Care will need this information if you call for assistance Online Support North American based Telephone Tech Support Tech Support Hours Serial number Technical Support telephone number Microsoft Certificate of Authenticity The Microsoft Certificate of Authenticity label found on the back or side of your computer includes the product key code for your operating system If you ever reinstall Windows from the installat
110. the Recycle Bin was emptied before you try to restore a file the file cannot be restored E You need to restore your computer to a working condition e See Recovering your system on page 93 Floppy drive 78 See Diskette drive on page 75 www gateway com Hard drive You see an Insufficient disk space error message e Delete unnecessary files from the hard drive using Disk Cleanup For instructions on deleting unnecessary files see Deleting unnecessary files on page 64 Help For more information about file management click Start then click Help and Support Type the phrase file management in the Search Help box then press ENTER e Empty the Recycle Bin by right clicking the Recycle Bin icon then clicking Empty Recycle Bin uN Caution All deleted files will be lost when you empty the Recycle Bin e Save your files to another drive If the hard drive is full copy any files not regularly used to backup media then delete them from the hard drive You see a Data error message e This may be the result of a defective area on the hard drive To fix hard drive problems run the error checking program For instructions on fixing hard drive problems see Checking the hard drive for errors on page 64 The hard drive cannot be accessed or you see a General failure reading drive C error message e If a diskette is in the diskette drive eject it and restart your computer
111. ting 77 working safely 12 X xD 28 Z Zip drive 66 t27 128 Index MAN GERSHWIN HW REF GDE R3 5 07 8512418 I
112. vel Screen is perpendicular to your line of sight Hands and arms are parallel to the floor Feet are flat on the floor 12 www gateway com Reducing eye strain Sunlight or bright indoor lighting should not reflect on the monitor screen or shine directly into your eyes Position the computer desk and screen so you can avoid glare on your screen and light shining directly into your eyes Reduce glare by installing shades or curtains on windows and by installing a glare screen filter Use soft indirect lighting in your work area Do not use your computer in a dark room Set paper holders at the same height and distance as the monitor Avoid focusing your eyes on your computer screen for long periods of time Every 10 or 15 minutes look around the room and try to focus on distant objects Setting up your computer desk and chair When you are setting up your computer desk and chair make sure that the desk is the appropriate height and the chair helps you maintain good posture Select a flat surface for your computer desk Adjust the height of the computer desk so your hands and arms are positioned parallel to the floor when you use the keyboard and touchpad If the desk is not adjustable or is too tall consider using an adjustable chair to control your arm s height above the keyboard Use an adjustable chair that is comfortable distributes your weight evenly and keeps your body relaxed Position your chair so t
113. very TE eee ee ee Device driver recovery bemi mm mena ia a aa amene e e ma a e m nean an bee me Gum uet ee gt A m i aeai aan i pew QD tn es rir Oe SERENE ts 97 98 CHAPTER 6 Troubleshooting 3 dick the software or driver you want to recover then click Next E Recovering pre installed software and drivers using recovery discs If you created a multiple disc set of recovery discs each disc contains a unique set of software and drivers If a recovery disc does not offer the software or driver you need to recover try another disc gt To recover software and drivers using recovery discs 1 Insert a software and driver recovery disc into a CD or DVD drive If an AutoPlay dialog box appears click Run Grc_Vista exe If an AutoPlay dialog box does not appear and Gateway Recovery Center does not start open Computer and run the file Grc_Vista exe on the SC The Gateway Recovery Center starts TE eee ey e www gatew ay com 2 To recover pre installed software click Application recovery then click the software you want to recover EN a Program 3 originally provided with your PC ist ma ames Foe aat Te a OF a propa nT he te ie akni OR To recover pre installed device drivers click Device driver recovery then click the type of driver you want to recover WwW Click Next 4 Ifthe software or driver is not shown o
114. y crackling or popping sounds Line noise is a common problem that can cause the modem to connect at a slower rate abort downloads or even disconnect The faster the modem the less line noise it can tolerate and still work correctly Listen to the line using your telephone Dial a single number such as 1 When the dial tone stops listen for line noise Wiggle the modem cable to see if that makes a difference Make sure that the connectors are free from corrosion and all screws in the telephone wall jack are secure You can also call your telephone service and have the telephone line checked for noise or low line levels Try another telephone line either a different telephone number i on house or a telephone line at a different location If you can connect on this line call your a service Try connecting with the modem at a lower connection speed If reducing the connect speed lets you connect call your telephone service The telephone line may be too noisy You cannot connect to the Internet The ISP may be having technical difficulties Contact your ISP for technical support See if the modem works with a different communications program The problem may be with just one program Review the troubleshooting information under Internet on page 79 87 88 CHAPTER 6 Troubleshooting Your 56K modem does not connect at 56K Current FCC regulations restrict actual data transfer rates over public telephone line
115. you are using is IBM compatible e Try a different diskette Occasionally diskettes are flawed and cannot be read by the diskette drive e Run Error checking on the diskette For more information see Checking the hard drive for errors on page 64 If errors are detected and corrected try using the diskette again You see an Access Denied or Write protect error message e Move the write protection tab in the upper right corner of the diskette down unprotected e The diskette may be full Delete unnecessary files on the diskette and try again e Make sure that the diskette you are using is IBM compatible e Try a different diskette Occasionally diskettes are flawed and cannot be read by the diskette drive You see a Disk is full error message e Delete unnecessary files on the diskette e Try a different diskette Occasionally diskettes are flawed and cannot be read by the diskette drive e Run Error Checking on the diskette For more information see Checking the hard drive for errors on page 64 You see a Non system disk or Disk error error message e Eject the diskette from the diskette drive then press ENTER e Make sure that the diskette you are using is IBM compatible 15 CHAPTER 6 Troubleshooting The diskette drive LED is lit continuously e Remove the diskette from the drive If the light stays on try restarting your computer Display The screen resolut

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