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Gateway E-5400 User's Manual

1. 0 cece eee tenes 36 Troubleshooting the battery installation 0 0 e eee eee 37 Preparing to replace or add a drive ccc eee 39 Drive cabling information 0 0 c cette eee 41 3 5 inch diskette or CD DVD drives 20 0 cece 42 Removing and replacing the 3 5 inch diskette or CD DVD drive 42 Installing an additional 3 5 inch device 6 eee eee 44 Installing an additional 5 25 inch device 6 ke eee eee 46 Hard drives gt 2 cc20seceetees ate de etd s bethany ba dle Pe td bank cece tus 49 Removing and replacing the hard drive 00 0c cece ees 49 Installing an additional hard drive 1 ee eee 50 PWr SUPDIY i niei Aah ati E aa ne detain hited ah alah e ew Ae eee aia dette ae 52 Removing and replacing the power supply 0 0 00 ce eee eee ee 52 Systema nS oia ai aa eee aa ee eee gee be eater 55 Removing and replacing the system fans 000 0 eee eee eee ee 55 Control panel cesi erena ee ek a E i eine ee ree ee ge 62 Removing and replacing the control panel 0 c eee eee eee 62 Using the BIOS Configuration Manager 0ceceeeee 65 About the BIOS Configuration Manager 0 00 c eee eee 65 Updating the BIOS 6 ttn nee 68 Setting the system board jumpers 00 cece cette 70 BIOS recovery mod essene dk a A E A pE etnies 70 Managing Your System 0 0 ccc eee eee eee eenes 73 Prote
2. Troubleshooting If the BIOS recovery was unsuccessful the computer beeps continously beeps other than three groups of three beeps 3 3 3 or does not beep at all If the computer beeps continously make sure all the BIOS files you downloaded are on your diskette If the computer does not beep at all and the diskette drive light stays on make sure your BIOS update diskette is a bootable diskette You will need another system to verify this Setting the system board jumpers 71 72 Using the BIOS Configuration Manager Managing Your System Protecting against power source problems Surge suppressors line conditioners and uninterruptible power supplies can help protect your system against power source problems Surge suppressors During a power surge the voltage level of electricity coming into your system can increase far above normal levels and cause data loss or system damage Protect you computer and peripherals by connecting them to a surge supressor which will absorb voltage surges and prevent them from reaching your computer When purchasing a surge suppressor m Make sure the surge suppressor meets the appropriate product safety certification for your location such as Underwriters Laboratories UL or Conformite European CE m Check the maximum amount of voltage the suppressor allows to pass through the line The lower the voltage that the suppressor allows to pass through the better the protection for your sys
3. 512 MB RIMMs I gt To add or remove RIMMs 32 1 Turn off the system and disconnect the power cord and modem cord if installed and all other external peripheral devices 2 Open the case by following the instructions on page 17 See Preventing static electricity on page 15 System Components 384 MB 448 MB 512 MB 768 MB 1 GB 1 5 GB 2 GB 3 If you are adding a RIMM pull open the socket clamps on each side of the RIMM socket and remove the CRIMM _ Socket clamps 4 If you are replacing a RIMM pull open the socket clamps on each side of the RIMM socket then lift the RIMM out of the socket RIMM 5 Store the RIMM in a static free container The system board 33 6 Insert the new RIMM into the socket and align the two notches in the RIMM with the two notches in the RIMM socket 7 Gently press the RIMM into the socket until it s firmly seated Inserting the RIMM automatically locks each of the socket clamps on each end of the RIMM 8 Close the case as described in Chapter 3 9 Reconnect peripherals the modem cord and the power cord then turn on the system Adding an expansion card The E 5400 computer has five PCI expansion slots on the system board which may be used for a variety of add on cards These cards may include a SCSI controller card a modem a high end sound card or an additional IDE controller card The computer also has a single AGP slot which contains the graph
4. Check the data cable between the printer and the system Make sure that it is connected to the proper port Check the connector and cable for bent or broken pins If the printer to which you are trying to print is not the default printer make sure that you have selected it through the application s printer setup function From the Printers window Start Settings Printers double click Add Printer Follow the directions for adding the new printer The printer prints garbled text Probable Cause The wrong driver is being used for the selected printer Troubleshooting Solution From the Printers window Start Settings Printers select the printer From the File menu click Properties Make sure that the printer is using the right printer driver If not install the correct one Probable Cause The system is not connected to an AC outlet Voltage selection switch not set correctly Probable Cause An error occurs during an application or your system may be out of memory Probable Cause A key was depressed while the system was starting up The keyboard is not plugged in or connected properly Something spilled into the keyboard The keyboard is defective System problems The system will not start up Solution Make sure that the power cable is connected to an AC power source Make sure that the voltage selection switch is set to the correct power source The system is non
5. E 5400 Mid Tower System Manual Contents Preface ee es v Conventions used in this manual 000 c eee v Getting additional information 0 00 ccc eect tees vi System Features 0 0c ccc ccc ccc cece eee e eee e ee eeeeeaneaes 1 Standard features 0 cette 1 Front panel cee sees eek eee Pheer eke de eee ee bea eR ee Ee eo 2 Rear panel sniicaciude eases od eed ohseened wade whet eke hee Goes Prealeatak Syslem board eevee gees O eed ewer dda tee pineke eae beg babe Ravel 6 System Setup decd actnent unde sdetbseesddedteddewckinenevensaeesee 9 Setting up your system 6 eee eee 9 Starting your system 2 1 eee eee eee 10 Understanding the Power On Self Test 00 cee eee eee eee es 12 Setting up the operating system 0 eee 12 Turning off your System 2 1 eet 13 Resetting your system 0 ttt eae 14 Case ACCESS cic cy iceyew neauiddadede vous E EEE TEN es LTE es 15 Preventing static electricity ketenes 15 Opening the case sessir irarria teens 17 Closing the Case isa bbs yee oe IEEE ERRER deeded eeu Eyed eed ia dee 20 System Components 2 2 cece cece cece e eee eeeeeeees 23 The system board 00 cee eet RESER NEREA 23 Removing the system board ce eects 23 Replacing or adding a processor 0 2 2 c eee cette eee 28 Adding or replacing memory 6 ees 30 Adding an expansion Card 1 ett 34 Replacing the battery
6. Preventing static electricity on page 15 Using the BIOS Configuration Manager Remove the jumper from the J1F2 See System board on page 6 for location and set it aside You will use it in a later step Close the case see Closing the case on page 20 for instructions then reconnect the power cord Place the previously created bootable diskette containing the BIOS files into drive A then turn on the computer The recovery process may take a few minutes When you hear three groups of three beeps 3 3 3 the BIOS has been successfully recovered Remove the diskette from drive A turn off the computer and disconnect the power cord If you do not hear three groups of three beeps 3 3 3 the BIOS recovery was not successful See the troubleshooting section at the end of this procedure for futher information Open the case again by following the instructions on page 17 See Preventing static electricity on page 15 8 Place the jumper back on pins 1 2 on the JIF2 jumper 9 Close the case reconnect the cords then turn on the computer 11 12 Enter the BIOS Configuration Manager by selecting Enter Setup with your mouse when the Gateway Logo screen appears Once in BIOS Configuration Manager select the Save Exit tab and click on Load Factory Settings Go to the appropriate tabs and select any BIOS fields you want to change then reenter the values you wrote down at the beginning of this process
7. If the light corrupted remains on try restarting the system The cable to the drive is Open the system then check the cable not connected properly between the diskette drive and its controller Make sure that the pins are not bent or misaligned An adapter card is not recognized by the system Probable Cause Solution The interrupt and or I O Check the address configuration of the address is set adapter card and make sure that it does not incorrectly conflict with another card in the system The card has not been Configure the card with the appropriate configured through the software software The card was not Reseat the card then make sure that its installed correctly jumpers are configured appropriately Peripheral Adapter problems 93 Printer problems The printer will not turn on 94 Probable Cause The printer is not turned on The printer is not plugged in The printer is defective Solution Make sure that the printers power switch is depressed or set to the On position If power is applied to the printer the green power LED should be illuminated Check the power cable Make sure that it is plugged into a live power source Try another printer if one is available The printer is turned on but will not print Probable Cause The printer is not connected to the system The printer is not designated as the default printer The printer has not been added to the system Solution
8. any single manual call initiation and b The equipment shall go on hook for a period of not less than 3 Oseconds between the end of one attempt and the beginning of the next attempt The equipment shall be set to make sure that automatic calls to different numbers are spaced such that there is no less than 5 seconds between the end of one call attempt and the beginning of another The equipment shall be set to make sure that calls are answered between 3 and 30 seconds of receipt of ringing 113 Laser safety statement All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards including IEC 825 The laser devices in these components are classified as Class 1 Laser Products under a US Department of Health and Human Services DHHS Radiation Performance Standard Should the unit ever need servicing contact an authorized service location Warning Use of controls or adjustments or performance of procedures other than those specified in this manual may Q result in hazardous radiation exposure To prevent exposure to laser beams do not try to open the enclosure of a CD or DVD drive Television antenna connectors protection for systems fitted with TV cable TV tuner cards External television antenna grounding If an outside antenna or cable system is to be connected to your Gateway PC make sure that the antenna or cable system is electrically grounded to provide some protection against volta
9. SCSI LED connector Diskette drive connector Secondary IDE connector Primary IDE connector Internal speaker Front system fan connector Front panel connector Front chassis intrusion connector not used Auxiliary LED connector Configuration jumper J1F2 Internal MIDI connector Telephony connector CD DVD audio connector PCI slots 5 Battery System fan not used Rear chassis intrusion connector Rear system fan RIMM slots 3 and 4 Channel B Microphone in connector System board 8 AF AG AH Al AJ AK Audio line in right and Audio line out left connectors RJ 45 Ethernet LAN connector and LEDs Serial port Parallel port USB ports PS 2 Mouse and Keyboard ports System Features System Setup Setting up your system Use the instructions on the poster that came with your system to assemble your system You can prepare a safer working environment before assembling your system by following the guidelines listed below Provide a clean flat and stable surface for your system Allow at least 12 inches at the rear of the computer for cabling and air circulation Obtain a grounded three prong AC surge protected power strip A surge protected power strip helps protect against AC line spikes Protect your system from extreme temperature and humidity Do not expose your system to direct sunlight heater ducts or other heat generating objects Keep your computer away from equipment that generates magnetic fiel
10. a safety feature If you are unable to insert the plug into an outlet contact an electrician to install the appropriate outlet If you use an extension cord with this system make sure that the total ampere rating on the products plugged into the extension cord does not exceed the extension cord ampere rating If your system is fitted with a TV Tuner cable or satellite receiver card make sure that the antenna or cable system is electrically grounded to prevent against voltage surges and build up of static charges Care during use 106 Do not walk on the power cord or allow anything to rest on it Do not spill anything on the system The best way to avoid spills is to avoid eating and drinking near your system Some products have a replaceable CMOS battery on the system board There is a danger of explosion if the CMOS battery is replaced incorrectly Replace the battery with the same or equivalent type recommended by the manufacturer Dispose of batteries according to the manufacturer s instructions When the computer is turned off a small amount of electrical current still flows through the computer Always unplug all power cables and modem cables from the wall outlets before cleaning the system Unplug the system from the wall outlet and refer servicing to qualified personnel if The power cord or plug is damaged Liquid has been spilled into the system The system does not operate properly when the operating instructions ar
11. and disconnect the power cord and modem cord if installed and all other external peripheral devices 2 Open the case by following the instructions on page 17 See Preventing static electricity on page 15 3 Remove the terminator card from the second processor slot to make room for the additional processor 4 Align the new processor with the processor slot note that the processor slot is keyed so the processor can only be installed one way and press firmly to install it 5 Connect the power supply cable of the processor fan to the second CPU fan connector on the system board See System board on page 6 for location 6 Close the case as described in Chapter 3 7 Reconnect the power cord and all other cords you removed then turn on the system Adding or replacing memory The Rambus Dynamic Random Access Memory RDRAM Rambus In line Memory Modules RIMMs supported by your system board conform to the following standards m 32 MB 64 MB 128 MB 256 MB and 512 MB ECC or non ECC RIMMs m Single or double sided configurations m 2 GB maximum system memory When you are selecting and installing RIMMs keep the following in mind 30 System Components m RIMM modules must be installed symetrically into both channels that is if a RIMM is installed in RIMM 1 Channel A the same size density type and speed RIMM must be installed in RIMM 3 Channel B likewise for RIMM 2 and RIMM 4 If RIMMs are not installed in
12. at the beginning of this chapter for avoiding static electricity damage Only qualified personnel should open the system for maintenance If you feel you are qualified to maintain the system yourself make sure you are properly grounded before opening the system chassis Warning Avoid exposure to dangerous electrical voltages and moving parts by turning off your computer and unplugging Q the power cord and modem cable if installed before removing the chassis cover W To remove the left side cover panel 1 Turn off the computer and disconnect all power cords 2 Remove the thumbscrews from the back of the side panel and unlock the chassis lock if applicable Opening the case 17 3 Slide the left side panel to the rear approximately 3 4 inch disengaging the retaining tabs on the top edge of the panel from the top of the chassis Thumbscrews 4 Lift the panel up and away from the chassis 18 Case Access I gt To remove the bezel 1 With the left side panel removed disengage the retention tabs on the left side of the bezel by prying outward on each tab 2 Swing the bezel out from the front of the chassis and disengage the hinge tabs on the right side of the bezel by moving the bezel to the right 3 Remove the bezel Vike RetentionTabs 19 Opening the case Closing the case Replace the chassis cover as soon as you finish installing or removing components so
13. button restarts a system that has become non responsive Front panel Rear panel The mid tower case rear panel includes the following Input Output I O ports connectors and switches Power connector Padlock tab Voltage selector Thumbscrew Mouse port Keyboard port USB ports Parallel port CAY Serial port RJ 45 LAN connector Audio Line out 7 Saa Audio Line in Microphone in Secondary video port Primary video port HHI K Thumbscrew Kennsington lock slot le i Voltage selector sets the voltage for your area either 115 V or 230 V Power connector connects the computer power cord The other end of the power cord plugs into an AC outlet or power strip Mouse port connects a PS 2 compatible mouse Keyboard port connects a Personal System 2 PS 2 compatible keyboard USB ports connect external Plug and Play devices such as keyboards and pointing devices that are automatically configured when they are plugged into the computer through one of these ports Parallel printer port connects a printer or other parallel device 4 System Features Serial port connects to a serial device RJ 45 LAN connector lets you connect to a network and the adjacent Indicator LEDs show LAN activity yellow and 100 Mbit speed green Microphone in Audio Line out and Audio L
14. diskette drive one CD ROM drive and one hard drive Keyboard port PS 2 mouse port PS 2 serial port parallel port two Universal Serial Bus USB ports RJ 45 Ethernet port Audio line out Audio line in and Microphone in Integrated core logic ICH audio using AC 97 2 1 compliant digital controller and AC 97 compliant Codec chip soft audio Standard features 1 Front panel The front panel of the mid tower case includes the following features Audio out jack CD ROM volume control Power button and Power on LED Hard drive LED CD DVD drive CD DVD eject button Diskette drive Diskette eject button Reset button Audio out jack connects headphones or powered speakers that you use to listen to an audio CD directly from the CD DVD drive CD DVD volume control controls the volume of an audio CD Power button turns the computer on and off Power on LED lights when the computer is turned on The green light means your computer is using full power The amber light means your computer is in power conservation mode Hard drive LED lights when the hard drive is active 2 System Features CD DVD drive plays data or audio CDs CD DVD eject button ejects a CD from the CD DVD drive Diskette drive writes to and reads from 3 5 inch 1 44 MB diskettes Diskette eject button ejects diskettes from the diskette drive Reset
15. eee 89 Memory Processor problems 00 ee nnne 90 Modem problems esi nie ese ae eee ee ey 91 Peripheral Adapter problems cece eee tee tenet nees 92 Printer Problems eiiam ii ia eee teen e eee nee eens 94 System problems 24 societies anes de he ened minha a a a iae date Pee ues 95 Video problems 3 c i esi ee ected Eer e i Ee nder degen a 97 EVFOFIMESSAGES nhan orne ele atten a a as WE ae oe Snel eae pati eels 100 Safety Regulatory and Notices 00ccceeee ence ees 105 American users 21 ee eee eee eee eee nee 108 Canadian users 20 0 A ER AOK RAE R EE 110 EUrOpC Nn USENS ai eoi ei a ia Eae i rai alae AEA aes 111 Japa eSg USS aaa e ard a a E a nei retails oe entry eet deel A lela 112 Australia and New Zealand users 0 ce eee eee eee 113 Append i hoon ahs te et eaters Meet tlh Atte Ae 117 System specifications raean cette 117 INGOX pes an en ort ent i fetes hoa oad a a aaa aaa teed Preface Conventions used in this manual Throughout this manual you will see the following conventions Convention Description ENTER Keyboard key names are printed in small capitals CTRL ALT DEL A plus sign means to press the keys at the same time Setup Commands to be entered options to select and messages that appear on your monitor are printed in bold User s Guide Names of publications are printed in italic Viewpoint All references to front rear
16. from technical support on the Gateway Web site and install the new version from a diskette To update the BIOS you need to perform the following tasks in sequence Create a bootable diskette Note the current BIOS settings Create the BIOS update diskette Update the BIOS Restore the BIOS settings IN To create a bootable diskette 1 Insert a blank 3 inch diskette into drive A 2 Insert the System Restoration CD into the CD drive go to the utilities tab then select Boot Disk to format the diskette and make it bootable I To note the current BIOS settings 1 Remove the bootable diskette and restart your computer 2 Enter the BIOS Configuration Manager by selecting Enter Setup with your mouse when the Gateway Logo screen appears 3 Write down the settings for each of the fields At the end of the BIOS update process you will reset the fields back to the values you recorded 4 Exit the BIOS Configuration Manager I gt To create the BIOS update diskette 1 Go to the Gateway Web site www gateway com product drivers BIOS pentium shtml 2 Download the appropriate file you will need to know your BIOS version number to your hard drive 3 Double click on the file to unzip it then copy autoexec bat newflash exe and wpgbios bin to the diskette 68 Using the BIOS Configuration Manager IN gt To update the BIOS 1 Place the bootable diskette containing the BIOS files into drive A then restart the computer
17. left or right on the computer are based on the computer being in a normal upright position as viewed from the front Conventions used in this manual v Important A note labeled important informs you of special m circumstances Caution A caution warns you of possible damage to equipment or 1 loss of data Warning A warning indicates the possibility of personal injury Getting additional information Log on to the Gateway Support Center at www gateway com support to find information about your system or other Gateway products Some types of information you can access are Hardware driver and software application updates Technical tips Service agreement information Technical documents and component information Frequently asked questions FAQ Documentation for peripherals or optional components Online access to technical support vi Preface System Features Standard features Up to two Intel Pentium III processors with 133 MHz Front Side Bus FSB in Slot 1 processor sockets Four Rambus In line Memory Module RIMM sockets that support up to 2 Gigabytes GB of Rambus Dynamic Random Access Memory RDRAM up to 400 Mhz Intel 840 chipset Integrated Intel 82259 10 100 LAN support with Cape lookout AGP Slot AGP 2 0 compliant Matrox G400 AGP graphics controller with 32 MB of SGRAM and support for two monitors Five PCI slots ATX form factor system board and mid tower chassis m One 3 5 inch 1 44 MB
18. pull them from the chassis Retention tab shown with part of bracket cut A NN S D AEE 5 Ly Mr i 0 JARA Bag he Xt E 2 Vv N WE W y a AOUT TEOLL AAAA W PS sV ce E I gt To install the new control panel 1 Feed the control panel connector and cables through the opening in the front of the chassis 2 Noting the position of the cables plug the control panel connector into J13J2 on the system board 63 Control panel 3 Insert the mounting tabs of the control panel unit into the proper slots on the front of the chassis then slide the unit to the right until it locks into place 4 Replace the bezel and close the case as described in Chapter 3 5 Reconnect the power and modem cords then turn on the system 64 System Components Using the BIOS Configuration Manager About the BIOS Configuration Manager The computer s BIOS has a built in configuration manager that lets you configure several basic system characteristics The settings are stored in battery backed RAM and are retained even when the power is off Enter the BIOS Configuration Manager by restarting the computer then selecting Enter Setup with your mouse when the Gateway Logo screen appears Upon entering BIOS Configuration Manager the screen on the following page is initially displayed Important This BIOS will not display the usual system messages on the scre
19. system is configured as well as the host bus speed m System Memory provides information on your system s current memory configuration Using the BIOS Configuration Manager Boot Options gives you access to information and settings for boot features and boot sequences System Event Log provides information on event log capability and validity as well as event log options Allows the user to view the event log Integrated IDE lets you to enable or disable the integrated IDE controller Also lets you enable disable or configure primary and secondary drives Lets you change the spin delay Integrated Floppy lets you enable or disable the integrated diskette drive controller provides a selection of drive size options and lets you write protect the drive System BIOS provides information on the BIOS and SMBIOS versions Peripheral Ports lists all available peripheral ports and configuration options for each Power Events lets you enable or disable all power on options Time Date shows current time and date and allows you to change both General lets you configure general platform options Security gives you access to settings related to system access passwords Save Exit gives you access to options for exiting the BIOS Configuration Manager About the BIOS Configuration Manager 67 Updating the BIOS Flash memory simplifies distributing BIOS upgrades If you need a new version of the BIOS you can download the BIOS update
20. that dust and dirt which can damage the computer do not collect inside the computer IN To replace the bezel 1 Holding the bezel at an angle to the front of the chassis place the hinge tabs on the right side of the bezel in the appropriate slots in the front of the chassis 2 Swing the left side of the bezel toward the chassis until the retaining tabs snap into place Four hinge tabs are located on the right side of the bezel and are not visible in this illustration 20 Case Access IN To replace the chassis cover 1 Holding the left side panel at an angle to the chassis and 3 4 inch to the rear engage the retaining strip on the bottom edge of the panel with the lip at the bottom edge of the chassis 2 Swing the top of the panel toward the chassis engaging the retaining tabs on the top edge of the side panel with the slots on the chassis 3 Slide the panel toward the front of the chassis 3 4 inch securing it into place 4 Reinstall the thumbscrews and lock the case if applicable R i Z i N Closing the case 21 22 Case Access System Components The system board The system board is the heart of the computer which integrates the other elements of the system such as the processor memory storage networking and communications and lets them operate in a coordinated and useful way Removing the system board The system board is mounted on stand off retenti
21. the files from the Recycle Bin right click the Recycle Bin icon on the desktop then click Empty Recycle Bin You can save space on the hard drive by decreasing the size of the Recycle Bin Maintain and manage your hard drive 77 IN To decrease the size of the Recycle Bin 1 Right click the Recycle Bin then select Properties from the pop up menu 2 At the Global tab select either Configure drives independently or Use one setting for all drives 3 If you are configuring drives independently click the tab for the drive you want to configure 4 Move the slider to set the size of the Recycle Bin 5 is a good initial setting 5 Click OK 78 Managing Your System System integrity It s important to protect your system against electrical problems and physical hazards such as heat moisture and dust It s also important to protect it against less obvious hazards such as viruses and hardware overloads Protecting your computer from viruses A virus is a program that attaches itself to a program or data file on a computer then spreads from one computer to another Viruses can damage data cause computers to malfunction and can display annoying or offensive messages Some viruses can go unnoticed for long periods of time because they are activated by a certain date or time Protect your computer from viruses by m Using the Norton AntiVirus to check files and programs that are on diskettes attached to e mail messages or do
22. then restart the system The displayed characters are garbled Probable Cause The video cable is damaged The display setup is incorrect The video card has failed Troubleshooting Solution Check the connector and cable for bent or damaged pins From the Control Panel window Start Settings Control Panel double click Display and check the settings The correct video type should be selected along with a supported resolution Check your monitor and video controller documentation for details Try another video card The video is distorted Probable Cause The monitor s controls are not properly adjusted The connector or cable is damaged The surge protector or UPS is damaged The monitor is too close to a source of electrical interference The monitor needs to be degaussed Solution Adjust the monitor controls until the text becomes clear See your monitor documentation for more information Check the connector and cable for bent or damaged pins Disconnect the monitor power cable then connect it directly to the power source Move the monitor away from sources of electrical interference such as televisions unshielded speakers microwave ovens fluorescent lights and metal beams or shelves Turn off the computer and monitor and leave them off for at least a half hour then restart the system Video problems 99 Error messages This section lists common error messag
23. this manner the computer will not boot Using the encoded part numbers on the RIMM modules is the best way to make sure that the parts are the same al RIMM 3 RIMM 4 Channel B M RIMM 1 I Channel A is EAIA RIMM 2 Ol m To optimize memory performance RIMM 1 and RIMM 3 must be populated first ECC memory cannot be combined with non ECC memory m Continuity Modules CRIMMs are required in all blank memory slots If CRIMMs are not installed in blank slots the computer will not boot m No jumper settings are required for the memory size or type because this information is automatically detected by the BIOS m At the time this manual was printed some RIMM module configurations were not available for testing or sale The following chart is not intended to imply either availability or compatibility As new RIMM configurations become available check with Gateway s website www gateway com for updated information RIMM Modules Total Memory 2 32 MB RIMMs 2 CRIMMs 64 MB 4 32 MB RIMMs 128 MB 2 64 MB RIMMs 2 32 MB RIMMs 192 MB 4 64 MB RIMMs 256 MB 2 96 MB RIMMs 2 64 MB RIMMs 320 MB The system board 31 4 96 MB RIMMs 2 128 MB RIMMs 2 96 MB RIMMs 4 128 MB RIMMs 2 256 MB RIMMs 2 128 MB RIMMs 4 256 MB RIMMs 2 512 MB RIMMs 2 256 MB RIMMs 4
24. turn the computer off by pressing the power button some electric current still flows through the Q computer Before opening the computer case or connecting or removing any peripherals turn off the computer then unplug the power cord and modem cord if installed Turning off your system 13 Resetting your system If your computer does not respond to keyboard or mouse input you may have to close a program or programs that may not be responding If closing unresponsive programs does not restore your computer to normal operation you may have to reset the system IN gt To reset your system in Windows NT 1 Press CTRL ALT DEL A window opens that lets you to close a program that is not responding 2 Click Task Manager then select the program that is not responding 3 Close the program by clicking End Task 4 If the computer does not respond press the reset button to restart the computer As a part of the regular startup process a program to check the disk status runs automatically When the checks are finished Windows starts 14 System Setup Case Access Preventing static electricity Before opening the computer case read and follow these precautions to prevent damage from static electricity When opening your computer case always perform the following procedure Caution Static electricity can permanently damage electronic components in your computer Prevent electrostatic A damage to your computer by following s
25. want to change then reenter the values you wrote down at the beginning of this process Exit the BIOS Configuration Manager and restart the computer Updating the BIOS 69 Setting the system board jumpers The J1F2 configuration jumper on the system board lets you clear passwords and recover the BIOS See the figure on page 6 for the location of the jumper The table below shows the settings required to perform those tasks Make sure you turn off the computer and unplug the power cord before moving the jumper Caution Moving the jumper while the computers power is on can damage your computer Always turn off the computer and A unplug the power cord from the computer before changing the jumper J1F2 Mode Jumper Action When Set Setting Normal Normal operation Pins 1 2 Configure Adds a Maintenance menu to BIOS Setup utility with options to Pins 2 3 clear passwords Recovery Causes computer to attempt BIOS update or recovery from No jumper diskette BIOS recovery mode If you are trying to update the BIOS and have a problem such as a power outage the update may not be successful You can then try to recover the BIOS by setting the J1F2 jumper When you are trying to recover the BIOS no image appears on your monitor I gt To recover the BIOS 70 1 Turn off the system and disconnect the power cord modem cord if installed and all external peripheral devices 2 Open the case by following the instructions on page 17 See
26. 21 checking hard drive space 76 checking system health with LANDesk 80 cleaning computer case 84 monitor case 84 monitor screen 84 mouse 84 system 83 closing the case 20 conditioner line 74 configuration BIOS 66 connector LAN 5 copyright notice 116 creating a startup diskette 81 D Date Time tab BIOS Configuration Manager 67 deleting files 76 deleting temporary files 76 diskette drive replacing the 3 5 inch 42 troubleshooting 92 93 diskette drive cabling 41 E emptying the recycle bin 77 error messages 100 expansion cards adding 34 expansion cards troubleshooting 93 F FAQ frequently asked questions accessing vi FCC notice American users 108 Australian users 113 Canadian users 110 European users 111 Japanese users 112 Index 119 New Zealand users 113 file backup 76 files deleting unneeded 76 front bezel removing 19 replacing 20 front panel 2 G General tab BIOS Configuration Manager 67 guidelines troubleshooting 86 H hard drive adding additional 50 installing 49 LED light emitting diode 2 maintenance 75 maintenance utilities 75 management 76 replacing 49 troubleshooting 89 Help tab BIOS Configuration Manager 66 l IDE drive cabling 41 installing 3 5 inch diskette drive 42 5 25 inch drive 44 additional 3 5 inch device 44 additional 5 25 inch device 46 additional hard drive 50 CD DVD drive 42 44 hard drive 49 LANDesk Client Manager 80 memory 30 processor 28 RI
27. MMs 32 installing the system board 26 Integrated Floppy tab BIOS Configuration Manager 67 120 E 5400 Mid Tower System Manual Integrated IDE tab BIOS Configuration Manager 67 integrity system 79 J jumper location 6 jumpers BIOS recovery 70 clearing passwords 70 setting 70 K Kennsington lock slot 5 keyboard cleaning 84 port 4 troubleshooting 95 L LAN connector 5 LANDesk Client Manager installing 80 restoring 80 line conditioners 74 line in audio jack 5 line out audio jack 5 lock slot Kennsington 5 management hard drive 76 manual conventions vi memory installing 30 troubleshooting 90 modem troubleshooting 91 monitor adjusting 11 cleaning 84 mouse cleaning 84 port 4 troubleshooting 96 O opening the case 17 operating system setup 12 P padlock tab 5 panel front 2 panel rear 4 parallel port 4 peripheral devices troubleshooting 92 Peripheral Ports tab BIOS Configuration Manager 67 port USB 4 ports location of 5 POST power on self test explained 12 power button 11 connector 4 LED light emitting diode 2 11 Power Events tab BIOS Configuration Manager 67 power source problems 73 primary video port 5 printer troubleshooting 94 processor adding additional 30 heatsink 28 replacing 28 troubleshooting 90 protecting system against power source problems 73 R rear panel 4 recovery mode BIOS 70 recovery system 81 recycle bin emptying 77 regulatory complia
28. The BIOS update program will run The BIOS update program will let you know what to expect when you attempt to update the BIOS and will give you a choice to update or not Select Y to update the BIOS The system will automatically reboot and find the wpgbios bin file on the diskette then it will load the file to update the BIOS When the process is completed the system will beep If the BIOS update was successful you will hear three groups of three beeps 3 3 3 If you hear anything else the BIOS update was not successful and the old version of the BIOS is still in place If this happens try the update procedure again If the update is still unsuccessful call technical support Once the BIOS files have been loaded remove the diskette from drive A then restart the computer As the computer starts up enter the BIOS Configuration Manager by selecting Enter Setup with your mouse when the Gateway Logo screen appears Go to the BIOS Version tab and make sure that the number of the BIOS version reported on the screen is the number of the new BIOS you downloaded from the Gateway Web site IN gt To restore the BIOS settings 1 4 Enter the BIOS Configuration Manager by restarting the computer then selecting Enter Setup with your mouse when the Gateway Logo screen appears Once in BIOS Configuration Manager select the Save Exit tab and click on Load Factory Settings Go to the appropriate tabs and select any BIOS fields you
29. agnose the cause Setting up the operating system The first time you start your computer the operating system takes a few minutes to set up Refer to your software documentation for specific questions regarding software I gt To complete the operating system setup 12 1 After the computer starts the start up wizard opens Continue by clicking Next 2 Type the requested information in the appropriate text boxes When you have finished typing the information continue by clicking Next 3 Continue following the instructions and selecting options in the start up wizard dialog boxes clicking Next to move through the dialog boxes until the wizard tells you to restart your computer Most of the dialog boxes that open in the start up wizard have a button that takes you back to previous dialog boxes in case you need to change or correct the information you typed 4 Restart your system The setup is complete System Setup Turning off your system Every time you turn off your system shut down the operating system first You may lose data if you do not follow the proper procedure Im To turn off your system in Windows NT 1 Click Start then click Shut down the computer Windows NT then select Shut Down 2 Click OK The computer turns off If you see a message saying It is now safe to turn off your computer turn off the computer by pressing the power button 3 Turn off the monitor and peripherals Warning When you
30. and disconnect the power cord and modem cord if installed 2 Open the case by following the instructions on page 17 See Preventing static electricity on page 15 3 Lay the case on its right side if possible 4 Locate and disconnect the power supply connectors from all internal devices including the 3 5 inch diskette drive the CD ROM drive and all hard drives 5 Locate and disconnect the main power supply connector to the system board by pressing on the tab to release the connector then gently pulling the connector from the board 52 System Components 6 Locate and remove the two supporting screws securing the power supply to the top of the chassis Screws 0 000 to 7 While supporting the power supply with one hand locate and remove the two screws securing the power supply to the rear of the chassis Carefully lift the power supply out of the chassis I To install the new power supply 1 Before installing the new power supply verify that it matches the one you previously removed The mounting holes should line up correctly and the specifications and power output connectors should be the same 2 Make sure that the red voltage switch on the back of the new power supply is set to the proper voltage for your area 3 Place the new power supply in the proper position in the chassis and line up the mounting holes with the holes in the chassis Power supply 53 4 Replace the
31. apter 3 reconnect the modem and power cords then turn on the computer m Turn off the computer remove the cover and if you have the proper test equipment make sure that the new battery has power Although unlikely your new battery may be defective Close the case as described in Chapter 3 reconnect the modem and power cords then turn on the computer 38 System Components Preparing to replace or add a drive One 3 5 inch diskette drive one 3 5 inch hard drive and one CD ROM drive are included with your computer You can add additional drives of the following types m Half height 3 5 inch diskette drives The floppy controller supports up to two diskette drives one of which is the 3 5 inch diskette drive that comes with your computer m Half height 3 5 inch hard drives The system board has two IDE connectors that support up to two drives each for a total of four IDE drives To use another type of hard drive such as a SCSI drive an add in card must be installed m Half height 3 5 inch tape storage or disk storage devices m Half height 5 25 inch devices 5 25 inch drive cage Middle 3 5 inch drive cage Bottom 3 5 inch hard drive cage Preparing to replace or add a drive 39 40 As you prepare to install drives keep the follow
32. are registered trademarks and GATEWAY Gateway Profile Gateway Solo Gateway Astro green stylized GATEWAY green stylized Gateway logo and the black and white spotted box logo are trademarks of Gateway Inc Intel Intel Inside logo and Pentium are registered trademarks and MMX is a trademark of Intel Corporation Microsoft MS MS DOS and Windows are trademarks or registered trademarks of Microsoft Corporation All other product names mentioned herein are used for identification purposes only and may be the trademarks or registered trademarks of their respective companies 116 Safety Regulatory and Notices Appendix System specifications The following specifications are for the standard configuration your system may contain optional equipment All specifications are subject to change Case size Width 8 25 inch Depth 18 625 inch Height 19 125 inch Processors Intel Pentium III processors operating at 500 MHz and faster Cache 512K on processor RAM Four RIMM sockets on the system board support 2 5 volt Rambus Dynamic Random Access Memory RDRAM RIMMs Maximum memory is 2 GB BIOS Flash BIOS for easy updates from diskette IDE interfaces Two PCI IDE controllers support up to two ATAPI IDE devices each hard drives or CD ROMs for a total of up to four IDE devices Diskette drive interface A diskette drive controller is integrated on the system board System specifications 117 118 I O ports Expansion slot
33. ase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected a Consult the dealer or an experienced radio TV technician for help Compliance Accessories The accessories associated with this equipment are shielded video cable These accessories are required to be used in order to ensure compliance with FCC rules Caution Changes or modifications not expressly approved by Gateway could void the FCC Compliance and negate your A authority to operate the product Safety Regulatory and Notices FCC part 68 applicable to products fitted with USA modems Your modem complies with Part 68 of the Federal Communications Commission FCC rules On the computer or modem card is a label that contains the FCC registration number and Ringer Equivalence Number REN for this device If requested this information must be provided to the telephone company An FCC compliant telephone line cord with a modular plug is required for use with this device The modem is designed to be connected to the telephone network or premises wiring using a compatible modular jack which is Part 68 compliant See installation instructions for details The Ringer Equivalence Number REN is used to determine the number of devices which may be connected to the telephone line Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming cal
34. ay and slide the drive into the chassis until the locking tabs snap into place 8 Connect the power and data cables to the back of the drive See drive documentation for proper drive jumper settings and cable orientation 9 Close the case as described in Chapter 3 10 Reconnect the power and modem cords then turn on the system 11 Run the configuration software if required 3 5 inch diskette or CD DVD drives 45 Installing an additional 5 25 inch device Two additional externally accessible 5 25 inch drive bays can be used to install additional 5 25 inch devices such as a CD ROM writer or a tape backup Extra sets of rails are included with your system clipped to the drive cage and are used for the installation You may need to purchase an additional cable of sufficient length to connect the existing devices and the new device to the connector on the system board i To install an additional device in the 5 25 inch drive bay 1 Turn off the system and disconnect the power cord and modem cord if installed and all other external peripheral devices 2 Open the case by following the instructions on page 17 See Preventing static electricity on page 15 3 Remove the bezel as described in To remove the bezel on page 19 4 Remove the plastic bezel insert covering the open bay by disengaging the retaining tab and pushing the insert out from the back of the bezel 46 System Components 5 Remove the me
35. cting against power source problems 0 00e eee ees 73 Surge SUPPOSE OIS 32 eth ee hese Si weer eae ete dat EEROR RERA hes 73 Line conditioners res e Er EEEE EE EE A EEE eens 74 Uninterruptible power supplies 2 0 0 eet 74 Maintain and manage your hard drive cece eee eee ee 75 Hard drive maintenance utility 2 0 0 0 ee eee 75 Hard drive management practices eee eee 76 System iNeo as eleaiebhed wigs ota rn whee es DEebh vs Hed ead eager nes 79 Protecting your computer from viruses 00200 eee ees 79 Monitoring system health with LANDesk 0 000 e ee eee eee 80 System Recovery cece ee eee 81 Creating a startup diskette 0 lees 81 Using your System Restoration CD 00 cece eee eee 81 Cleaning Your System 0 c ccc cece eee eee eee eeees 83 Cleaning the MOUSE 1 kee E ek Ee iee ie E eE kor aia aaa 83 Cleaning the keyboard 1 eee ttt nes 84 Cleaning the monitor Screen 6 ete 84 Cleaning the computer and monitor cases 0000 e eee eee 84 Troubleshooting sccx ceca cineca Cees eeeneedea et iaheie cen eae 85 Introduction er isiin aed a ad eter eid Ge en ip ad oa diene 85 Troubleshooting checklist 20 nanana uaaa 86 Verifying your configuration 0 0 0 ccc tees 86 Troubleshooting guidelines 0 0 2 cece 86 CD DVD problems 2 cect eee tenes 87 Hard drive problems 0 0 ce tent e
36. d tested to meet the latest standards for safety of information technology equipment However to ensure safe use of this product it is important that the safety instructions marked on the product and in the documentation are followed Warning Always follow these instructions to help guard against Q personal injury and damage to your Gateway system 105 Setting up your system Read and follow all instructions marked on the product and in the documentation before you operate your system Retain all safety and operating instructions for future use Do not use this product near water or a heat source such as a radiator Make sure you set up the system on a stable work surface The product should only be operated from the type of power source indicated on the rating label If your computer has a voltage selector switch make sure that the switch is in the proper position for your area The voltage selector switch is set at the factory to the correct voltage Openings in the computer case are provided for ventilation Do not block or cover these openings Make sure you provide adequate space at least 6 inches 15 cm around the system for ventilation when you set up your work area Never insert objects of any kind into the computer ventilation openings Some products are equipped with a three wire power cord to make sure that the product is properly grounded when in use The plug on this cord will only fit into a grounding type outlet This is
37. ds such as unshielded stereo speakers Even a telephone placed too close to the computer may cause interference Plug the computer into a wall outlet or power strip that is easily accessible When you turn off the computer with the power button some electricity still flows through the computer To remove all power from the computer you need to unplug the power cord Important Keep the computer boxes and packing material in case T you need to send the computer to Gateway for repairs If you return your computer in different packaging your warranty may be void Setting up your system 9 Starting your system Before you start your system for the first time m Make sure that the voltage selector switch on the back of the computer is still set to the correct voltage for your area This switch is set at the factory to the correct voltage see Rear panel on page 4 for voltage selector switch location m Make sure all cables are firmly connected to the proper ports on the rear panel of the computer Caution Make sure your computer and peripherals are turned off and unplugged from the power outlet when you connect A peripherals to the computer m Make sure the computer and monitor are plugged into an AC outlet or power strip and that the power strip is turned on I gt To start the system 1 If you have connected the system components to a power strip make sure all the system components are turned off then turn on the
38. e followed The system was dropped or the cabinet is damaged The system performance changes Safety Regulatory and Notices Replacement parts and accessories Use only replacement parts and accessories recommended by Gateway Important Do not use Gateway products in areas classified as hazardous locations Such areas include patient care m areas of medical and dental facilities oxygen laden environments or industrial facilities Caution To reduce the risk of fire use only No 26 AWG or larger 1 telecommunications line cord 107 Regulatory compliance statements American users FCC Part 15 108 This device has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio or television reception However there is no guarantee that interference will not occur in a particular installation If this equipment does cause interference to radio and television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Incre
39. e inside wiring associated with a single line individual service may be extended by means of a certified connector assembly The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should make sure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas Warning To avoid electrical shock or equipment malfunction do not attempt to make electrical ground connections by yourself Contact the appropriate inspection authority or an electrician as appropriate The Ringer Equivalence Number REN assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5 Safety Regulatory and Notices European users European direct
40. e instructions on page 17 See Preventing static electricity on page 15 3 Locate the 3 5 inch hard drive in the bottom drive cage 4 Remove the power and data cables from the hard drive 5 Grip the plastic mounting rails firmly with thumb and index finger and pull the drive carefully straight out of the drive cage 6 Remove the small plastic mounting rails from the hard drive Hard drives 49 7 Place the old drive in an antistatic bag or container then place the new 9 10 11 12 hard drive on a static free surface with the top up and the connectors facing you Install two small plastic drive mounting rails L rail on the left and R rail on the right to the new hard drive making sure the front rail extensions are towards the front of the device Align the wire retention clips to the mounting holes in the drive and pressing the rails to the sides of the drive R rail L rail S Align the rails with an open bay in the bottom drive cage and slide the drive into the cage until the locking tabs snap into place be sure that the data and power connectors on the drive face outward Connect the power and data cables to the drive See drive documentation for proper drive jumper settings and cable orientation Close the case as described in Chapter 3 Reconnect the power and modem cords then turn on the system Installing an additional hard drive The system co
41. ed files while making important files secure and easier to find Hard drive maintenance utility By regularly using Check Disk you can help maintain the performance of your hard drive Using Check Disk in Windows NT Check Disk checks the hard drive for bad sectors or lost allocation units and lets you fix them Bad sectors are parts of a hard drive or diskette that will not hold data A lost allocation unit is a group of sectors that has lost its place in the table that the operating system uses to locate files Use Check Disk from once a week to once a month depending on how often you use your system Also use Check Disk if you have any hard drive problems I gt To use Check Disk Double click the My Computer icon The My Computer window opens Right click the drive you want to check Select Properties The drive s properties window opens 1 2 3 4 Click the Tools tab 5 At Error checking click Check Now The Check Disk window opens 6 Select Scan for and attempt recovery of bad sectors to scan the entire hard drive J Click Start Check Disk checks the drive for errors 8 Follow any on screen instructions for completing the scan Maintain and manage your hard drive 75 Hard drive management practices By deleting unneeded files from your hard drive and managing the space that is automatically allocated for saving certain files you can help maintain the performance of the hard drive Checking hard drive s
42. elect the processor speed make sure that you have selected the speed properly Make sure that the processor is fully seated in its socket Modem problems The modem is not recognized by the system Probable Cause Solution The modem has not Add the modem as new hardware been added as new hardware The modem is not Make sure that the line connected to the connected to a live modem is live and plugged into the phone jack appropriate port on the modem line port The phone jack is If the modem shares the jack with another shared by another device make sure that the other device does modem or telephone not have the port open for instance someone is on the phone or another modem is in use The modem is not Check the system settings for possible configured with a valid conflicts If one exists correct the problem by interrupt or address selecting an available interrupt and address Modem problems 91 Peripheral Adapter problems A SCSI device is not recognized by the system 92 Probable Cause The device needs to be added as new hardware The SCSI ID may be invalid The SCSI chain is not terminated The device cables are not installed correctly Solution From the Control Panel window Start Settings Control Panel double click Add New Hardware Follow the directions for adding the device If you are not experienced with this procedure call technical support Assign an available SCSI ID t
43. emp files Open Windows Explorer and select Tools Find then Files and Folders In the Named text box type tmp 1 2 3 In the Look in drop down list select your drive letter 4 Click Find Now The list of temp files appears 5 Click Modified above the list To see the Modified button you may need to maximize the Find window The list is sorted by date 6 Highlight all the files in the list except those with today s date 7 Press SHIFT DELETE A dialog box opens asking if you want to delete the files 8 Click Yes The files are deleted Deleting temporary internet files As you visit Web sites your browser stores temporary internet files on your hard drive in a memory cache and a disk cache Files in the memory cache are removed when you turn off your computer Files are saved in the disk cache until the space designated for the cache is full See your browser s Help files for instructions on emptying the disk cache You can save space on the hard drive by decreasing the size of the internet file disk cache See your browser s Help files for instructions Emptying the Recycle Bin When you delete a file from your hard drive in Windows it is not immediately removed from the hard drive Instead the file is moved into the Recycle Bin Because files are stored in the Recycle Bin and not deleted from the hard drive immediately you can retrieve a file that you accidentally delete from the hard drive To delete all
44. en when the system is first started If you require m this information you must enter the BIOS Configuration Manager to obtain it About the BIOS Configuration Manager 65 66 BIOS Configuration Manager System Memory BIOS Configuration Manager General Help Copyright c 1999 Intel Corporation Copyright c 1985 1998 American Megatrends Inc Tab Navigation Use the left mouse button or Left Right Arrow keys to select a tab Use the scroll buttons upper right corner to display additional tabs Field Navigation Use the left mouse button orTab and Shift Tab keys to select a field Changing Settings Use the left mouse button to change field values or use the Space bar for check boxes and Up Down Arrow keys for list boxes Save Exit Select the appropriate button on the Save Exit tab The Esc key will activate the Save Exit tab Tab Specific Help For tab specific Help press F1 or the right mouse button This BIOS Configuration Manager Help tab provides information on how to navigate through the various tabs as well as how to change settings and exit the BIOS setup The BIOS Configuration Manager also has the following tabs available at the top of the main screen Each tab provides specific information or provides access to specific options as described in the following list m Help provides information on using the Configuration Manager m System Processors provides information on the processor with which your
45. es that may appear on your monitor These messages often indicate procedural errors such as an incorrect keystroke or a write protected diskette Some messages however may indicate a problem that requires you to consult the troubleshooting section of this manual Error Message Access denied Bad command or file name Base memory xxx expansion Checking RAM on disk controller CD ROM is not recognized Data error Decreasing available memory Diskette drive is not recognized Diskette drive 0 seek to track 0 failed Troubleshooting Solutions Try saving to a new file or diskette Move the write protection tab over the hole on the back of the diskette Make certain you entered the right command Verify the specified drive then try it again If you are trying to exit MS DOS to return to Windows type exit then press ENTER This is an informational message only No action is required Your BIOS configuration is incorrect Enter the BIOS Setup utility then verify the parameter values See The CD DVD drive is not recognized by the system on page 87 for a possible solution Run ScanDisk on the reported disk Your BIOS configuration is incorrect Enter the BIOS Setup utility then verify the parameter values See The diskette drive is not recognized by the system on page 92 for a possible solution Enter the BIOS Setup utility then verify the diskette drive parameters Check
46. et is supplying power If a power strip is used it is turned on setting the circuit breaker The voltage selection switch on the system power supply reflects the proper voltage Verifying your configuration If your system is not operating correctly the BIOS may contain an invalid configuration parameter Enter the BIOS Setup utility and check your configuration settings Troubleshooting guidelines As you troubleshoot your system keep the following guidelines in mind Never remove the chassis cover while the computer is turned on Do not attempt to open the monitor it is extremely dangerous Even if the monitor s power is disconnected stored energy within the monitor s components can be dangerous If a peripheral such as the keyboard mouse drive or printer does not appear to work make sure that all connections are secure If an error message appears on the screen write it down word for word You may be asked about it when calling Gateway Client Care Only qualified personnel should open the system for maintenance If you feel you are qualified to maintain the system yourself make sure you are properly grounded before opening the system chassis See Chapter 3 Case Access for more information on preventing electrostatic damage to the system 86 Troubleshooting Probable Cause The CD DVD is loaded incorrectly The speakers are not connected The speaker volume is turned down The speakers may be m
47. g the software Managing Your System System Recovery In the event that your hard drive is damaged or if your BIOS or system files get corrupted it s important to take advanced precautions that will allow you to restart your system and recover damaged files Creating a startup diskette If your computer hard drive is damaged you may not be able to start the computer from the hard drive A startup diskette is a bootable diskette that lets you start the computer and attempt to fix the problem When you set up Windows NT you are prompted to create a startup diskette If you did not choose to create a startup diskette at that time you may create one later by running the Windows NT upgrade installation program This is done by going to the DOS Command Prompt changing to the C I386 subdirectory and typing winnt32 ox Press ENTER and follow the prompts Using your System Restoration CD The System Restoration CD included with your system can be used to m Install hardware drivers for Windows NT m Reinstall selected software applications such as LANDesk Client Manager Instructions for each operating system are provided with the System Restoration CD System Recovery 81 82 Managing Your System Cleaning Your System Cleaning the mouse If the mouse pointer on the screen moves erratically when you move the mouse the inside of the mouse may be dirty I gt To clean the mouse 1 Turn off the computer then di
48. ge surges and built up static charges Article 810 of the National Electrical Code ANSI NFPSA 70 provides information with regard to proper grounding of the mast and supporting structure grounding of the lead in wire to an antenna discharge unit size of grounding conductors location of antenna discharge unit connection to grounding electrodes and requirements for the grounding electrode Lightning protection For added protection of any Gateway product during a lightning storm or when it is left unattended or unused for long periods of time unplug the product from the wall outlet and disconnect the antenna or cable system Power lines Do not locate the antenna near overhead light or power circuits or where it could fall into such power lines or circuits When installing or re aligning an outside antenna system extreme care should be taken to keep from touching such power lines or circuits Contact with them could be fatal Warning When installing or realigning an outside antenna system Q extreme care should be taken to keep from touching such power lines or circuits Contact with them could be fatal 114 Safety Regulatory and Notices Reference N OORA O Antenna and Satellite Grounding Grounding component Electric service equipment Power service grounding electrode system NEC Art 250 Part H Ground clamps Grounding conductors NEC Section 810 21 Antenna discharge unit NEC Section 810 20 Ground clamp Anten
49. he four screws securing it to the fan IN To install the new rear system fan 1 Install the fan guard on the new fan with the four screws you removed from the old fan 2 Place the new fan into the recess in the rear fan bracket and press it firmly into place Orient the fan with the fan label toward the rear of the chassis 60 System Components Replace the fan bracket unit into the chassis by engaging the four retaining tabs with the holes in the back of the chassis and sliding the unit to the right until the two locking tabs click into place Plug the fan power cable into the appropriate connector on the system board Close the case as described in Chapter 3 Reconnect the power and modem cords then turn on the system System fans 61 Control panel Removing and replacing the control panel i To remove the control panel 1 Turn off the system and disconnect the power cord and modem cord if installed 2 Open the case by following the instructions on page 17 See Preventing static electricity on page 15 3 Remove the bezel as described in To remove the bezel on page 19 4 After noting the position of the cables disconnect the front panel connector from J13J2 on the system board 62 System Components 5 Pull out on the retention tab and slide the control panel unit to the left then pull it away from the front of the chassis taking care not to damage the control panel cables or connectors as you
50. ics controller card for the system IN To add an expansion card 1 Set any jumpers and switches on the card if required in the card instructions Turn off the computer disconnect the power cord modem cord if installed and all external peripheral devices 34 System Components 2 Open the case by following the instructions on page 17 See Preventing static electricity on page 15 3 Locate an available slot and remove the slot cover by removing the screw that secures it to the back of the chassis 4 Insert the bottom edge of the expansion card the keyed edge with the contacts into the slot on the system board and push in firmly to seat the card Screw wo 5 After seating the card firmly use the screw you removed to secure the card to the rear of the chassis 6 Connect any cables to the card see card documentation for proper jumper settings and cable orientation 7 Close the case as described in Chapter 3 8 Reconnect peripherals the modem cord and the power cord then turn on the system The system board 35 You may need to reconfigure your system after installing some expansion cards You may also need to install software that came with the card Check the card documentation for additional information Replacing the battery The battery provides power for the system real time clock and CMOS memory which holds the system configuration information If your battery is failing you may n
51. ine in jacks connect audio devices such as speakers tape players and microphones Secondary video port connects the second monitor interface cable Primary video port connects the first or only monitor interface cable Padlock tab permits the use of a padlock to secure the system To use the padlock tab it must be removed from it s shipping position and reinstalled in the active position as shown below Active position Shipping position Thumbscrews must be loosened to remove the cover from the system Kennsington lock slot lets you use a cable lock to secure the system Rear panel System board The following figure and list identify system board components AB 0O cc Processor fan 1 connector Processor fan 2 connector Processor slot 1 Processor slot 2 moo wD gt Processor fan 3 connector not used 6 System Features x gM T N lt x Ss lt cCHOWMODWDO VSO ZZErTRO gt gt bP PP PY mo ouw p gt Voltage regulator module VRM for second processor ATX power connector Supplementary AGP Pro50 power connector Auxiliary power connector RIMM slots 1 and 2 Channel A AGP accelerated graphics processor slot
52. ing in mind To remove and install drives you need a grounding wrist strap and a Phillips screwdriver If you remove a drive place it in an antistatic bag or container Before you install a drive see the drive s documentation for information on configuring the drive setting any jumpers on the drive and attaching cables to the drive If you are installing a drive that uses an add in controller install the add in card before you install the drive IDE hard drives can be configured as single master or slave IDE CD ROM drives can be configured as master or slave Configure the drives by using the drive select jumpers located on the drives If only one drive is attached to a controller cable configure the drive as single if it is a hard drive or master if it isa CD ROM drive If two drives of any type are attached to the cable configure one as master and one as slave You may need to configure the drives you install using the BIOS Configuration Manager program Select Enter Setup at start up to access the BIOS Configuration Manager program System Components Drive cabling information Three drive cables are included with your system The diskette drive connector cable is used to connect diskette drives and other non IDE devices such as tape backup drives The two IDE connector cables are used to connect IDE devices such as CD ROM drives and hard drives If you want to add additional drives you can replace the drive connec
53. ive cage and are used for the installation You will have to purchase an additional cable with three connectors and of sufficient length to connect the existing devices and the new device to the connector on the system board I To install an additional device in the 3 5 inch drive bay 44 1 Turn off the system and disconnect the power cord and modem cord if installed and all other external peripheral devices Open the case by following the instructions on page 17 See Preventing static electricity on page 15 3 Remove the bezel as described in To remove the bezel on page 19 4 Remove the plastic bezel insert covering the open bay by disengaging the retaining tab and pushing the insert out from the back of the bezel Save the insert so that you can replace it if you remove the added device Remove the metal EMI shield from the front of the drive bay if installed by unscrewing the retaining screw on the right side of the shield and swinging it out to disengage it from the chassis Caution Your system was designed to adhere to electromagnetic interference requirements and the shield is an integral part A of the system Installing an approved device should continue to maintain those standards If you remove the device you should reinstall the shield Snap the rails onto the drive making sure the front rail extensions are towards the front of the device System Components 7 Align the rails with the open b
54. ive may not be Consult the hard drive users guide for configured properly instructions on how to configure the drive The drive cables are not Open the system then check all cables connected properly connected to the controller card The drive controller is Open the system then reseat the drive not seated properly controller Important Some systems do not have IDE controller cards because m the IDE controller is built into the system board Hard drive problems 89 Memory Processor problems Memory errors were detected during system start up 90 Probable Cause Memory was added or removed and the new configuration was not saved in BIOS Setup utility The memory was installed incorrectly A memory chip is faulty Solution Enter the BIOS Setup utility and save the new memory configuration Check the memory for proper seating and orientation Replace the card on which the faulty chip resides Third party diagnostic programs can help determine which chip or memory segment is failing A new processor is not recognized by the system Probable Cause The processor was installed incorrectly The processor speed was not set correctly in the BIOS Setup utility configuration mode The processor was not seated correctly in the socket Troubleshooting Solution Check the installation The processor should be recognized automatically if it was installed correctly If your system BIOS lets you to s
55. ives This Information Technology Equipment has been tested and found to comply with the following European directives EMC Directive 89 336 EEC amending directive 92 31 EEC amp 93 68 EEC as per EN 50081 1 1992 according to EN 55022 1994 Class B EN 61000 3 2 1995 or EN 60555 2 1987 EN 61000 3 3 1995 or EN 60555 3 1987 EN50082 1 1992 according to EN 61000 4 2 1995 or IEC 801 2 1984 ENV 61000 4 3 1996 or IEC 801 3 1984 EN 61000 4 4 1995 or IEC 801 4 1988 Low Voltage Directive Safety 73 23 EEC as per EN 60950 1992 A1 A2 A3 A4 A11 European telecommunication information for products fitted with EU approved modems Marking by the symbol X indicates compliance of this equipment to the Telecom Terminal Equipment and Satellite Earth Stations Directive 98 13 EEC Such marking is indicative that this equipment meets or exceeds the following technical standards CTR 21 1998 Attachment requirements for pan European approval for connection to the analogue Public Switched Telephone Networks PSTNs of TE excluding TE supporting voice telephony services in which network addressing if provided is by means of Dual Tone Multi Frequency DTMF signaling Warning Although this equipment can use either loop disconnect Pulse or DTMF Tone signaling only the performance Q of the DTMF signaling is subject to regulatory requirements for correct operation It is therefore strongly recommended that the equipmen
56. l In most areas the sum of REN s should not exceed five 5 0 To be certain of the number of devices that may be connected to a line as determined by the total REN s contact the local telephone company If this device causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required The telephone company may request that you disconnect the equipment until the problem is resolved The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of this equipment If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service This equipment cannot be used on telephone company provided coin service Connection to party line service is subject to state tariffs Contact the state public utility commission or public service commission for information When programming or making test calls to emergency numbers Remain on the line and briefly explain to the dispatcher the reason for the call Perform such activities in the off peak hours such as early morning or late evenings The United States Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device to send any message via a telephone fax machine unless such message clearly contains in a margin at the t
57. lat bladed screwdriver carefully remove the battery from its socket on the system board x 7 Press the new battery in the socket with the positive pole up Be sure you have pressed the battery down far enough for it to contact the base of the socket it should snap into place 8 Close the case as described in Chapter 3 9 Reconnect peripherals the modem cord and the power cord then turn on the system 10 If the CMOS data is not correct change the information in the BIOS Configuration Manager using the data you recorded in Step 2 Troubleshooting the battery installation If you have problems after installing the new battery try each of the items listed below restarting the computer after each try m Turn off the computer and make sure that all exterior cables are attached and secured to the correct connectors m Make sure that all power switches are on If the computer is plugged into a power strip or surge protector make sure it is turned on also m Enter the BIOS Configuration Manager program and compare the settings on the screen with your notes or the system hardware manuals Correct any discrepancies The system board 37 m Turn off the computer remove the cover and make sure that all cables inside the case are attached securely Also make sure that the colored cable edges are aligned correctly and that the connectors didn t miss any pins Disconnect and reconnect the cables Close the case as described in Ch
58. lly 9 Remove the system board mounting bracket shown below and place the board in a static free bag or container The system board 25 I To install the system board 1 Install the system board mounting bracket on the rear edge of the system board by inserting the tabs into the corresponding holes in the board and rotating the bracket into place Mounting bracket System Components 26 2 Holding the system board by the top and bottom edges place it in the case by aligning the mounting holes on the board with the stand off threaded and stand off retention hooks on the right side of the case 3 Holding the system board in place tighten the retaining screw on the right rear of the case 4 Replace the retention screw previously removed from the system board then tighten the screw until the board is secured 5 Reconnect peripherals the modem cord and the power cord then turn on the system The system board 27 Replacing or adding a processor The system is compatible with the Intel Pentium III 667 and 733 MHz and faster processors with 133 MHz front side bus FSB Up to two processors may be installed in the system When replacing a processor or adding an additional processor order a Pentium III processor upgrade kit from Gateway The kit includes the Pentium II processor a fan heatsink and a disposable electrostatic wrist strap Caution A heatsink or fansink must be installed on each p
59. m Restoration CD 81 system shut down Windows NT 13 T tab padlock 5 temporary files deleting 76 thumbscrews 5 troubleshooting adapters 92 battery 37 CD DVD 87 checklist 86 error messages 100 guidelines 86 hard disk 89 memory 90 modem 91 peripherals 92 printer 94 processor 90 system 95 video 97 122 E 5400 Mid Tower System Manual turning off the system Windows NT 13 U updating the BIOS 68 USB ports 4 using safety precautions 106 utilities hard drive maintenance 75 V video port primary 5 video port secondary 5 video troubleshooting 97 voltage selector 4 WwW Windows NT setup 12 shut down procedures 13 Gateway a f MAN US E5400 SYSTEM GDE RO 11 99 8505030
60. mes equipped with a drive cage that will accept additional internal hard drives You will have to purchase an IDE cable with three connectors and of sufficient length to connect the existing hard drive and the new drive to the IDE connector on the system board 50 System Components I gt To install an additional hard drive 1 Turn off the system and disconnect the power cord and modem cord if installed 2 Open the case by following the instructions on page 17 See Preventing static electricity on page 15 3 Place the new hard drive on a static free surface with the top up and the connectors facing you 4 Install two small plastic drive mounting rails L rail on the left and R rail on the right to the new hard drive making sure the front rail extensions are towards the front of the device Align the wire retention clips to the mounting holes in the drive and pressing the rails to the sides of the drive 5 Align the rails with an open bay in the bottom drive cage and slide the drive into the chassis until the locking tabs snap into place 6 Connect the data and power cables to the drive See drive documentation for proper drive jumper settings and cable orientation 7 Close the case as described in Chapter 3 8 Reconnect the power and modem cords then turn on the system Hard drives 51 Power supply Removing and replacing the power supply IN To remove the power supply 1 Turn off the system
61. mply with the limits for a Class B digital device pursuant to the Australian New Zealand standard AS NZS 3548 set out by the Australian Communications Authority and Radio Spectrum Management Agency New Zealand telecommunication statement for products fitted with Telepermit approved modems The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network It indicates no endorsement of the product by Telecom nor does it provide any sort of warranty Above all it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model nor does it imply that any product is compatible with all of Telecom s network services This equipment shall not be set up to make automatic calls to the Telecom 111 Emergency Service Important Under power failure conditions this telephone may not operate Please make sure that a separate telephone not m dependent on local power is available for emergency use Some parameters required for compliance with Telecom s Telepermit requirements are dependent on the equipment PC associated with this device The associated equipment shall be set to operate within the following limits for compliance with Telecom s specifications a There shall be no more than 10 calls to the same number within any 30 minute period for
62. na lead in wire 115 Notices Copyright 1999 Gateway Inc All Rights Reserved 4545 Town Centre Court San Diego CA 92121 USA All Rights Reserved This publication is protected by copyright and all rights are reserved No part of it may be reproduced or transmitted by any means or in any form without prior consent in writing from Gateway The information in this manual has been carefully checked and is believed to be accurate However changes are made periodically These changes are incorporated in newer publication editions Gateway may improve and or change products described in this publication at any time Due to continuing system improvements Gateway is not responsible for inaccurate information which may appear in this manual For the latest product updates consult the Gateway Web site atwww gateway com In no event will Gateway be liable for direct indirect special exemplary incidental or consequential damages resulting from any defect or omission in this manual even if advised of the possibility of such damages In the interest of continued product development Gateway reserves the right to make improvements in this manual and the products it describes at any time without notices or obligation Trademark Acknowledgments AnyKey black and white spot design CrystalScan Destination EZ Pad EZ Point Field Mouse Solo TelePath Vivitron stylized G design and You ve got a friend in the business slogan
63. nce American users 108 Australian users 113 Canadian users 110 European users 111 Japanese users 112 New Zealand users 113 removal of chassis cover 17 front bezel 19 system board 23 replacement parts 107 replacing 3 5 inch diskette drive 42 battery 36 CD DVD drive 42 chassis cover 21 front bezel 20 hard drive 49 processor 28 resetting the system Windows NT 14 restoring LANDesk Client Manager 80 restoring your system 81 RIMMs installing 32 RJ 45 LAN connector 5 S safety precautions 106 safety general precautions 105 Save Exit tab BIOS Configuration Manager 67 SCSI device troubleshooting 92 secondary video port 5 Security tab BIOS Configuration Manager 67 serial port 5 setting up the operating system 12 setting up safety precautions 105 Setup utility menus 66 Setup entering BIOS 65 shut down procedures 13 space hard drive 76 specifications system 117 starting the system 10 startup diskette creating 81 startup system 10 surge supressors 73 system cleaning 83 Index 121 error messages 100 integrity 79 recovery 81 specifications 117 startup 10 troubleshooting 86 95 turning off 13 System BIOS tab BIOS Configuration Manager 67 system board components 6 DIMM banks 30 installing 26 removing 23 System Event Log tab BIOS Configuration Manager 67 System Memory tab BIOS Configuration Manager 66 System Processors BIOS Configuration Manager 66 system reset Windows NT 14 Syste
64. nd any add in cards removed previously Replace the hard drives into the bottom drive cage Replace the data and power cables on the hard drives Plug the fan power cable into the appropriate connector on the system board 9 Replace the bezel and close the case as described in Chapter 3 Reconnect the power and modem cords then turn on the system IN To remove the rear system fan 58 1 2 3 Turn off the system and disconnect the power cord and modem cord if installed Open the case by following the instructions on page 17 See Preventing static electricity on page 15 Disconnect the rear fan power cable from the system board System Components 4 Depress the two locking tabs on the plastic fan bracket from the back of the chassis then move the fan bracket to the left from the inside to disengage the four retaining tabs from the back of the chassis o 0 5 Retaining tab oO 0 Q Locking tab via Z Locking tab 0 o o al MIN Retaining tab oo oco III oO MIN SSS HII o j ALL h eE ALLI 0 SS i TT System fans 59 5 Carefully remove the fan and bracket from the chassis 6 Remove the fan from the bracket by carefully prying up on each corner with a flat bladed screwdriver 7 Remove the fan guard by removing t
65. ned on If power is applied to the monitor the green power LED should illuminate Make sure that the monitor s data cable is connected to the video controller on the back of the system Check the connector and cable for bent or damaged pins Adjust the brightness and contrast knobs to the center position Connect a working monitor to the computer Open the system and reseat the video card Check the documentation or technical support to make sure that the video card is compatible with the system If not obtain a compatible video card Important Your system board may have a built in video adapter so m there may not be a video adapter to remove and replace Video problems 97 98 The text on the display is dim or difficult to read Probable Cause The monitor s brightness and contrast controls are turned down Sunlight is glaring off the display The monitor may be old Solution Adjust the brightness and contrast knobs until the text becomes clear Position the monitor away from the sun or window Replace the monitor The color monitor displays everything in black and white Probable Cause The system was turned on before the monitor The display type is set incorrectly Solution Make sure that the monitor is turned on then restart the system From the Control Panel window Start Settings Control Panel double click Display set the display to the appropriate monitor type
66. o remove one or more add in cards from the system board 8 Remove the two screws securing the bottom drive cage to the front of the chassis and the two screws securing it to the right side of the chassis 56 System Components 9 Slide the bottom drive cage toward the left side of the chassis then toward the back disengaging it from the middle drive cage and the chassis 10 Carefully remove the bottom drive cage from the chassis 11 Remove the four screws securing the front system fan to the bottom drive cage and lift the fan from the cage Note the routing of the fan power cable System fans 57 I To install the new front system fan 1 N OO A Place the new front system fan into the recess in the front of the bottom drive cage Orient the fan with the label toward the inside of the chassis toward the system board and the fan power cable to the right side of the drive cage Secure the fan to the drive cage with the four screws previously removed Place the bottom drive cage into the chassis under the middle drive cage and slide it forward so that the support tabs on top of the bottom cage engage the middle drive cage then slide it right to align the screw holes with the holes on the front of the chassis Secure drive cage with the four screws previously removed Make sure to correctly route the fan power cable Replace the plastic card guide a
67. o the device Make certain the last device on the SCSI chain is terminated Open the system then check all cables between the controller and the device The diskette drive is not recognized by the system Probable Cause The diskette drive may be configured incorrectly The drive cables are not connected properly The drive controller is not seated properly Solution Restart your computer then press F1 to enter the BIOS Setup utility program From the Boot Removable Devices menu make sure that the diskette drive parameters are set correctly Open the system then check all cables connected to the controller card Open the system then reseat the drive controller Important Some systems do not have a floppy controller card V because the floppy controller is built into the system board Troubleshooting The diskette drive will not read write or format Probable Cause Solution The diskette is not Make sure that the diskette you are trying to IBM formatted format is IBM compatible If it is try reformatting it The disk is write Make sure that the write protection window on protected the upper right corner of the diskette is closed unprotected The diskette is Run ScanDisk on the diskette If errors are corrupted detected and corrected try accessing the diskette again The diskette drive LED illuminates continuously Probable Cause Solution The diskette is Remove the diskette from the drive
68. ognized by the system on page 89 a possible solution Backup your files as soon as possible Check the free space on the disk volume If the volume is full or almost full remove unnecessary files Enter the BIOS Setup utility then verify the parameter values Error messages 101 102 Error Message Invalid password Keyboard clock line failure Keyboard controller failure Keyboard controller failure Keyboard not detected Keyboard stuck key failure Memory errors were detected while the system powered up Memory size error Non system disk or disk error Not enough memory Troubleshooting Solutions Enter your password again making certain to enter it correctly If you do not know the password you may need to reinstall the software you are trying to access Startup passwords are stored in BIOS If this password has been set and is unknown you may be able to reset the password via system board jumper settings Try a working keyboard Make sure that the keyboard is compatible with the system You may have to change the switch setting to AT Try a working keyboard Make sure that the keyboard is compatible with the system You may have to change the switch setting to AT Try a working keyboard Make sure that the keyboard is compatible with the system You may have to change the switch setting to AT See The keyboard does not work on page 95 for possible solution T
69. on hooks on the right side of the chassis The board is secured by two screws one located on the back right of the chassis and one located inside the case Important All references to front rear left or right on the computer are based on the computer being in a normal upright m position as viewed from the front gt To remove the system board 1 Turn off the system and disconnect the power cord modem cord if installed and all external peripheral devices 2 Open the case by following the instructions on page 17 See Preventing static electricity on page 15 3 Place the chassis gently on its right side The system board 23 24 4 Remove all expansion cards from the system board See Adding an expansion card on page 34 5 Disconnect all cables from the system board including the power cables from the power supply Note where the cables are connected 6 Remove the retaining screw securing the board to the right side of the chassis System Components Remove retaining screw from this hole System Board components removed for clarity Front 7 Loosen the retaining screw at the back right side of the chassis System board retaining screw 8 Slide the system board toward the front of the chassis slightly to disengage it from the stand off retention hooks see illustration under To install the system board then remove it carefu
70. op or bottom of each transmitted page or on the first page of the transmission the date and time it is sent and an identification of the business or other entity or other individual sending the message and the telephone number of the sending machine or such business other entity or individual Refer to your fax communication software documentation for details on how to comply with the fax branding requirement 109 Canadian users ICES 003 This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the radio interference regulations of Industry Canada Le pr sent appareil num rique n met pas de bruits radio lectriques d passant les limites applicables aux appareils num riques de Classe B prescrites dans le r glement sur le brouillage radio lectrique dict par Industrie Canada DOC notice for products fitted with an IC compliant modem 110 The Industry Canada label identifies certified equipment This certification means that the equipment meets certain telecommunications network protective operation and safety requirements The Department does not guarantee the equipment will operate to the users satisfaction Before installing this equipment users should make sure that it is permissible to be connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection In some cases th
71. otice your system clock slowing down and giving you the incorrect time If so open the BIOS Configuration Manager and write down all the values in the various tabs before replacing the battery Replacing the battery resets the BIOS Configuration Manager to its default values Caution There is a danger of explosion if the battery is incorrectly replaced Replace the battery only with the same or A equivalent type recommended by the manufacturer Dispose of used batteries according to the manufacturer s instructions I gt To replace the battery 36 1 Restart the computer and start the BIOS Configuration Manager program by selecting Enter Setup when you are prompted to do so Write down the CMOS values from the Boot Options Integrated IDE Integrated Floppy Peripheral Ports Power Events General and Security tabs in the BIOS Configuration Manager so you can reenter them after you replace the battery For more information about the BIOS Configuration Manager program see Using the BIOS Configuration Manager on page 65 Turn off the computer disconnect the power cord modem cord if installed and all external peripheral devices Open the case by following the instructions on page 17 See Preventing static electricity on page 15 Locate the battery on the system board see System board on page 6 The battery is circular and has the positive pole mark on the top System Components 6 Using a small f
72. pace In Windows you can see a chart of the available hard drive space i gt To check hard drive space 1 Double click on the My Computer icon on the desktop The My Computer window opens 2 Right click the drive you want to check 3 Select Properties The drive s properties window opens The General tab shows you the available and used space on the drive Backing up files Regularly backing up your files protects you from losing data and lets you keep fewer files on your hard drive Back up old files to a large capacity disk drive or tape drive and delete the files from your hard drive You can use the software that came with your tape backup drive or your large capacity disk drive to back up the files You can also back up files by running the Backup utility that came with your operating system In Windows NT Backup copies files to a tape drive W To run Backup in Windows NT 1 Click Start then select Programs Administrative Tools then Backup 2 Follow the on screen instructions Deleting unneeded files By deleting unneeded files from the hard drive you free up space on the hard drive and help improve hard drive performance The following sections give you some simple ways to delete unneeded files Deleting Windows temporary files During normal operation Windows constantly creates new temporary temp files You can safely delete all but the most recent temp files 76 Managing Your System I To delete t
73. power strip 2 Turn on the monitor by pressing its power button 10 System Setup 3 Turn on the computer by pressing its power button The light emitting diode LED in the power button is lit when the power is on Power button and power LED 4 Turn on any other components connected to the computer such as speakers a printer or a scanner If nothing happens when you turn on the system m Recheck the power cables to make sure that they are securely plugged in and that your power strip if you are using one is plugged in and turned on m Make sure the monitor is connected to the computer plugged into the power strip or AC outlet and turned on You may also need to adjust the brightness and contrast controls on the monitor Important Wait until the startup procedure is finished before loading a diskette in the diskette drive or the computer may search m the diskette for startup information Starting your system 11 Understanding the Power On Self Test When you turn on your computer the power on self test POST routine checks the system memory and components To see this information on the screen press TAB during POST Press Esc to bypass the remaining memory count The system displays an error message if POST finds any problems Write down the error message that appears If you continue to experience problems this error message may help technical support di
74. responsive Solution Restart your computer by pressing the reset button If the system is still non responsive press and hold in the power button for 4 seconds to turn the system off Turn the system back on then follow the on screen instructions The keyboard does not work Solution Clear the sticking key then turn off the system wait for a few seconds then turn the system back on Check the cable Make sure that it is plugged in correctly Turn off the system Turn the keyboard upside down to let it dry before turning the system back on Try a keyboard you know is working System problems 95 The mouse does not work Probable Cause Solution The mouse is not Check the cable Make sure that it is plugged plugged in or connected in correctly properly The mouse driver did Load the appropriate mouse driver manually not load when the or contact technical support system started The mouse is defective Try a mouse you know is working 96 Troubleshooting Probable Cause The monitor is not turned on The monitor s data cable is not connected The connector or cable is damaged The monitor s brightness and contrast controls are turned down The monitor is defective The video card is not seated correctly The video card is not compatible with the system Video problems The system is running but there is no display Solution Make sure that the monitor is plugged in and tur
75. rocessor Installing a processor without a heatsink or fansink could A result in damage to or failure of the processor IN To replace a processor 1 Turn off the system and disconnect the power cord and modem cord if installed and all other external peripheral devices 2 Open the case by following the instructions on page 17 See Preventing static electricity on page 15 3 Disconnect the power supply cable of the processor fan from the CPU fan connector on the system board 4 Place the head of a flat bladed screwdriver behind the tab on one side of the processor retention bracket holding the processor to be removed Screwdriver Tab 5 Push the handle of the screwdriver toward the processor When the tab that locks the processor in place opens lift up slightly on the side of the processor 28 System Components 6 Repeat the previous two steps for the other side of the processor 7 Pull the processor up and out of the slot 8 Align the new processor with the processor slot note that the processor slot is keyed so the processor can only be installed one way and press firmly to install it The system board 29 9 Reconnect the power supply cable of the processor fan to the CPU fan connector on the system board 10 Close the case as described in Chapter 3 11 Reconnect the power cord and all other cords you removed then turn on the system iM To add an additional processor 1 Turn off the system
76. ry IDE device may be disabled The CD DVD drive cables are not installed correctly The CD DVD drive may be defective Troubleshooting Solution From the Control Panel window Start Settings Control Panel double click Add New Hardware Follow the directions for adding the drive If you are not experienced with this procedure call Gateway Client Care Restart your computer then pressF1 to enter the BIOS Setup utility program From the Advanced IDE Configuration menu set the IDE Controller to Both and the Secondary IDE Master to Auto Open the system then check all cables between the IDE controller and the CD DVD drive Replace the CD DVD drive Hard drive problems The SCSI drive is not recognized by the system Probable Cause Solution The SCSI bus is not Make sure that the last device on the SCSI properly terminated chain is properly terminated The drive is configured Change the device s SCSI address to one that with a conflicting SCSI is not currently being used by the system address The cables are not Open the system then check the cable connected correctly connections The IDE drive is not recognized by the system Probable Cause Solution The primary IDE device Restart your computer then press F1 to enter may be configured the BIOS Setup utility program From the incorrectly Advanced IDE Configuration menu set the IDE Controller to Both and the Primary IDE Master to Auto The dr
77. s Drive Bays Temperature operating Humidity operating Altitude Voltage AC input Frequency Certification Appendix One parallel port one serial port two USB ports one PS 2 keyboard port one PS 2 mouse port one microphone in jack one audio line in jack one audio line out jack one RJ 45 network jack Five PCI slots Three 5 25 inch drive bays one occupied by CD ROM drive two external 3 5 inch drive bays one occupied by diskette drive and four 3 5 inch internal drive bays one occupied by included hard drive 10 to 40 Celsius or 50 to 104 Fahrenheit 20 to 80 200 feet to 10 000 feet 90 to 135 VAC 180 to 265 VAC 47 to 63 Hz FCC Class B ETL Listed to UL 1950 CAN CSA STD C22 2 No 950 CE Mark VCCI Class B Energy Star Compliant CB scheme Index Numerics 3 5 inch device installing additional 44 5 25 inch device installing additional 46 A accessories safety precautions 107 adapter cards troubleshooting 93 adding expansion cards 34 processor 30 additional information getting vi audio jacks 5 B backing up files 76 battery replacing 36 troubleshooting 37 BIOS Configuration Manager 66 BIOS recovery mode 70 BIOS updating 68 Boot Options tab BIOS Configuration Manager 67 C cabling drive 41 case cleaning 84 closing 20 opening 17 CD System Restoration 81 CD DVD drive 3 installing 44 problems 87 replacing 42 chassis cover removing 17 replacing
78. sconnect the mouse cable from the mouse port 2 Turn your mouse upside down and remove the roller ball cover 3 Cup your hand under the mouse and turn your mouse right side up The roller ball should drop into your hand If it does not gently shake the mouse until the ball drops out of the socket 4 Use adhesive tape to pick up any dust or lint on the surface of the ball and wipe away dirt or lint inside the ball socket You can also blow into the socket to remove dirt and lint Use a cotton swab dipped in isopropyl alcohol to clean the rollers inside the socket 5 Let surfaces dry completely 6 Return the ball to the socket and replace the cover Cleaning the mouse 83 Cleaning the keyboard You should clean the keyboard occasionally to free it of dust and lint particles trapped under the keys The easiest way to do this is to blow trapped dirt from under the keys using an aerosol can of air with a narrow straw like extension If you spill liquid on the keyboard turn off the computer then disconnect it Turn the keyboard upside down to let the liquid drain Let the keyboard dry for a few days before trying to use it again If the keyboard does not work after it is dry you may need a new one Cleaning the monitor screen Use a soft cloth and window cleaner to clean the monitor screen Squirt a little cleaner on the cloth never directly on the screen then wipe the screen with the cloth Cleaning the computer and monitor ca
79. ses 84 Warning When you clean the system turn off the computer monitor and peripherals then unplug the power cord and modem cord if installed Be careful not to drip liquid into the computer monitor and peripherals when cleaning the system Always turn off the computer and other peripherals before cleaning any components Use a damp lint free cloth to clean the computer case monitor case keyboard speakers and other parts of your system Avoid abrasive or solvent cleaners because they can damage the finish on your components Your computer is cooled by air drawn in through the vents on the chassis and blown out through the power supply exhaust fan Keep vents on the front and back of the chassis free of dust With the computer turned off and unplugged brush the dust away from the vents with a slightly damp cloth Be careful not to drip any water into the vents Do not attempt to clean dust from the inside the computer Cleaning Your System Troubleshooting Introduction If your system does not operate correctly re read the instructions for the procedures you have performed If an error occurs within an application consult the documentation supplied with the software This section identifies solutions to some possible problems Introduction 85 Troubleshooting checklist Before turning on the system make sure that The power cord is connected to the AC power in connector and an AC outlet The AC outl
80. t is set to use DTMF signaling for access to public or private emergency services DTMF signaling also provides faster call setup This equipment has been approved to Council Decision 98 482 EEC CTR 21 for Pan European single terminal connection to the Public Switched Telephone Network PSTN However due to differences between the individual PSTNs provided in different countries the approval does not of itself give an unconditional assurance of successful operation on every PSTN termination point In the event of problems you should Gateway customer support 111 Japanese users 112 VCCI statement This equipment is in the Class B category Information Technology Equipment to be used in a residential area or an adjacent area thereto and conforms to the standards set by the Voluntary Control Council for Interference by Information Technology Equipment aimed at preventing radio interference in such residential areas When used near a radio or TV receiver it may become the cause of radio interference Read instructions for correct handling ERESI OVT CORE ARUP RE SENER SSL RARA VCC I ORS CRO lt DVIAZABIARRNRE CI COREA RiR CAI DTE 2ENCUCWATA CORBDMIUAOTVEY 3 YJET SASNSC SaeSaslSKCITCCMHBVIES MRE D CIEL ORAL TRS Safety Regulatory and Notices Australia and New Zealand users EMI statement This device has been tested and found to co
81. tal EMI shield from the front of the drive bay if installed by placing a finger in the hole on the left side of the shield and pulling out to disengage it from the chassis Metal EMI shield Pull out on the left side of the metal EMI shield Caution Your system was designed to adhere to electromagnetic interference requirements and the shield is an integral part A of the system Installing an approved device should continue to maintain those standards If you remove the device you should reinstall the shield 6 Snap the rails onto the drive making sure the front rail extensions are towards the front of the device 3 5 inch diskette or CD DVD drives 47 7 Align the rails with the bay and slide the drive into the chassis until the locking tabs snap into place 8 Connect the power and data cables making sure the cables match their original position See your drive documentation for proper drive jumper settings and cable orientation 9 Close the case as described in Chapter 3 10 Reconnect the power and modem cords then turn on the system 11 Run the configuration software if required 48 System Components Hard drives Removing and replacing the hard drive The hard drive that is included with your system is mounted in the bottom drive cage in the chassis W To replace the hard drive 1 Turn off the system and disconnect the power cord and modem cord if installed 2 Open the case by following th
82. tatic electricity precautions every time you open your computer case gt To prevent static electricity discharge 1 Turn off the computer power 2 Touch a bare metal surface on the back of the computer 3 Unplug all power cords from AC outlets and disconnect the modem cable if installed Preventing static electricity 15 Also follow these static electricity precautions m Avoid static causing surfaces such as plastic and styrofoam in your work area m Remove the parts from their antistatic bag or container only when you are ready to use them Do not lay parts on the outside of an antistatic bag or container because only the inside provides antistatic protection m Always hold cards by their edges and their metal mounting brackets Avoid touching components on the cards and the edge connectors that connect to expansion slots Never slide cards or other parts over any surface 16 Case Access Opening the case Important All references to front rear left or right on the computer are based on the computer being in a normal upright m position as viewed from the front To work on the internal components of the computer you must open the case which has two removable parts m A left side cover panel that permits access to the interior of the case m A bezel that covers the front of the chassis Because the components inside your computer are extremely sensitive to static electricity make sure to follow the precautions
83. tem Protecting against power source problems 73 m Check the energy absorption or dissipation rating The higher the energy absorption rating the better the protection for your system m Check for line conditioner capabilities A line conditioner smooths out some of the normal line noise small voltage fluctuations of an electrical supply Line conditioners A line conditioner protects your system from the small daily fluctuations in voltage from an electrical supply Most systems can handle this variation or line noise without problems However some electrical sources include more line noise than normal Line noise can also be a problem if your system is located near or shares a circuit with a device that causes electromagnetic interference such as a television or a motor Some surge suppressors and uninterruptible power supplies include simple line conditioning capabilities Uninterruptible power supplies 74 Use a standby uninterruptible power supply UPS to protect your computer from data loss during a total power failure A UPS uses a battery to keep your computer running during a power failure and lets you save your work and shut down your computer You cannot run your computer for an extended period of time while using the UPS Managing Your System Maintain and manage your hard drive Regular maintenance can keep your hard drive operating efficiently and good file management can keep your system free of unwant
84. the diskette drive cables Make sure that Pin 1 on the cable aligns with Pin 1 on the connector Error Message Diskette drive reset failed Diskette read failed strike F1 to retry boot Gate A20 failure Hard disk controller failure Hard disk controller failure press F1 to try reboot Insert bootable media device Insufficient disk space Invalid configuration information Solutions Enter the BIOS Setup utility then verify the diskette drive parameters Check the diskette drive cables Make sure Pin 1 on the cable aligns with Pin 1 on the connector Make sure that the boot disk contains the Command com file Use the configuration utility if applicable to make sure that your drive or controller configuration Press F1 to try to restart the computer You may have an XT keyboard connected to an AT system or vice versa Make sure that the keyboard is configured to work with the appropriate system Some keyboards have a switch to select either AT or XT Make sure that the hard disk cable is properly connected Open the BIOS Setup utility program then make sure that the correct drive type is selected The drive controller may be defective Press F1 to try to restart the computer Try running Fdisk and DOS Format For more information refer to your DOS documentation See The IDE drive is not recognized by the system on page 89 for a possible solution See The SCSI drive is not rec
85. tor cables with ones that contain three connectors which would let you add a total of four IDE devices or two diskette drives Diskette Drive Connector Cable IDE Connector Cables two cables To floppy Blue to Blue to connector on secondary IDE primary IDE system board connector on connector system board on system board End of data 80 wire cable cable with twisted Gray to conductors IDE drive oe Gray to To diskette CD ROM drive that drive Black to came with IDE drive your system Black to CD ROM drive Preparing to replace or add a drive 41 3 5 inch diskette or CD DVD drives Removing and replacing the 3 5 inch diskette or CD DVD drive IN To replace the drives 1 Turn off the system and disconnect the power cord and modem cord if installed and all other external peripheral devices 2 Open the case by following the instructions on page 17 See Preventing static electricity on page 15 3 Remove the bezel as described in To remove the bezel on page 19 4 Locate the 3 5 inch diskette or 5 25 inch CD DVD drive 5 Remove the power and data cables from the back of the drive noting their location and orientation You will reconnect these cables after you install the new drive 42 System Components 10 11 Both the 3 5 inch diskette drive and 5 25 inch CD DVD drives are secured in the chassis by sets of removable rails The rails let the drives slide into and o
86. two screws securing the power supply to the back of the chassis leaving them slightly loose 5 Replace the two supporting screws securing the power supply to the top of the chassis then tighten all screws 6 Reconnect the power connectors to the system board and to all internal devices 7 Place the case upright then close the case as described in Chapter 3 8 Reconnect the power and modem cords then turn on the system 54 System Components System fans Removing and replacing the system fans The front system fan is mounted on the front of the bottom drive cage The rear system fan is mounted on a fan mounting bracket attached to the rear of the system I gt To remove the front system fan 1 Turn off the system and disconnect the power cord and modem cord if installed 2 Open the case by following the instructions on page 17 See Preventing static electricity on page 15 3 Remove the bezel as described in To remove the bezel on page 19 4 Disconnect the front fan power cable from the system board 5 Remove the power and data cables from any hard drives mounted in the bottom drive cage 6 Remove the drives from the bottom drive cage and place them in anti static bags or containers System fans 55 7 Remove the plastic card guide attached to the bottom drive cage by depressing the locking tabs from the rear of the guide and pivoting the top of the guide toward the back of the system You may have t
87. urn off the system then check the keyboard cable Remove any objects that may be resting on the keyboard then restart the system Check for sticking keys Clean the keyboard if necessary See Memory errors were detected during system start up on page 90 for a possible solution Enter the BIOS Setup utility and save the memory configuration Eject the diskette then press ENTER If the diskette is bootable check it for errors Close all programs that are not currently in use Error Message Print queue is full Printer is out of paper Required parameter missing Syntax error Time and date not set Write protect error Solutions Wait until the current print job has completed before sending another print job If you receive this error often you need to add memory to the printer Add paper to the printer Make sure that the printer is online Make sure that you entered the right command If you are trying to exit MS DOS to return to Windows type exit then press ENTER Make sure that you entered the right command If you are trying to exit MS DOS to return to Windows type exit then press ENTER Enter the BIOS Setup utility to set the system s date and time Move the write protection tab over the hole on the back of the diskette Error messages 103 104 Troubleshooting Safety Regulatory and Notices Important safety Information Your Gateway system is designed an
88. ut of the guides in the front bays Extra rails are included with your system and are clipped to the outsides of the drive cages inside the case Disengage the rail locking tabs by pressing inward on both front rail extensions then move the drive slightly out of the bay by pushing on the back of the drive Pull the drive out of the chassis Remove the rails on both sides of the drive and snap them onto the new drive in the same positions Make sure the front rail extensions are towards the front of the drive CD DVD Drive 3 5 inch Diskette Drive Important The rails on the 3 5 inch drive are different from those on the CD DVD drive Make sure you install the correct rails M on each drive Align the rails with the appropriate open bay and slide the drive into the bay until the locking tabs snap into place Connect the power and data cables making sure the cables match their original position See your drive documentation for proper drive jumper settings and cable orientation Close the case as described in Chapter 3 Reconnect the power and modem cords then turn on the system 3 5 inch diskette or CD DVD drives 43 Installing an additional 3 5 inch device The second externally accessible 3 5 inch drive bay can be used to install a 3 5 inch device such as a tape drive a 100 MB or 120 MB disk storage device or an additional 3 5 inch diskette drive Extra sets of rails are included with your system clipped to the dr
89. uted via the Multimedia volume control The speakers may be faulty The sound card may not be installed correctly The CD DVD drive audio cable may be installed incorrectly CD DVD problems An audio CD produces no sound Solution Make sure that the label is facing upward then try again Make sure that the speaker cables are connected properly and securely Check the volume control From the Accessories menu Start Programs Accessories select Multimedia then select Volume Control Make sure that the volume is turned up Connect a set of headphones to the line out jack on the rear of the computer to test the output If they work replace the speakers Open the system then reseat the sound card Make sure that the cables are connected properly Open the system and make sure that the cables are connected properly Important Some systems do not have sound cards because sound 4 capabilities are built into the system board The CD DVD drive is not recognized by the system Probable Cause Solution The CD DVD is not intended for PC use The CD DVD is loaded incorrectly The CD DVD is scratched or dirty Make sure that the disc is PC compatible Make sure that the label is facing upward then try again Try cleaning the disc with a lint free cloth Check the disk for scratches CD DVD problems 87 88 Probable Cause The CD DVD drive needs to be added as new hardware The seconda
90. wnloaded from the Internet After you run Norton AntiVirus you can back up your files to diskettes a separate hard drive or a high capacity storage drive m Updating Norton AntiVirus periodically to keep up with new viruses m Obtaining all software from reputable sources and checking the software for viruses before installing it m Disabling macros on suspicious Microsoft Word and Excel files These programs will warn you if a document that you are opening contains a macro that might have a virus gt To remove a virus 1 Find and remove the virus immediately using Norton AntiVirus 2 Turn off your computer and leave it off for at least 30 seconds 3 Turn on the computer and rescan for the virus System integrity 79 Monitoring system health with LANDesk gt 80 Intel LANDesk Client Manager is a desktop management interface DMI that lets you monitor the health of your system components Through LANDesk you can view software and hardware properties You can also set LANDesk to notify you when system resources reach certain levels To install LANDesk Client Manager 1 Double click the Setup icon in the c dmi folder on your hard drive The InstallShield wizard starts 2 Follow the on screen instructions 3 If you are prompted for a password during the installation process type lowtco LANDesk Client Manager comes with complete documentation and online help Refer to these sources for more information on usin

Gateway E-5400 User's Manual

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