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Gateway E-2500D User's Manual

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1. Shut down your computer oa A W N Remove the side panel by following the instructions in Removing the side panel on page 50 oO For more stability place your computer on its side To avoid scratching the case place it on a towel or other non abrasive surface 7 Locate the old battery on the system board and note its orientation You will need to install the new battery the same way Battery release tab www gateway com 57 Chapter 5 Maintaining Your Computer 58 8 9 10 11 12 13 14 15 Push the battery release tab The battery pops out of the socket Make sure that the positive side of the new battery is facing up then press the battery into the socket until it snaps into place Replace the side panel by following the instructions in Replacing the side panel on page 54 Reconnect all external cables and the power cord Turn on your computer Open the BIOS Setup utility In the BIOS Setup utility restore any settings that you wrote down in Step 3 Save all your settings and exit the BIOS Setup utility Chapter 6 Troubleshooting e Troubleshooting typical hardware and software problems 59 Chapter 6 Troubleshooting Safety guidelines While troubleshooting your computer follow these safety guidelines Never remove your computer case cover while your computer is turned on and while the modem cable and the power cord are connected Make sure that you are correctly
2. To remove the side panel 1 Follow the instructions in Preventing static electricity discharge on page 49 2 Shut down your computer then disconnect the power cord and modem network and all peripheral device cables 3 Press the power button to drain any residual power from your computer 4 Remove the thumbscrews from the side panel cover For the location of the thumbscrews see Back on page 10 5 Squeeze the cover release lever to the side to release the cover KO th Cover release lever 50 Opening the case 6 Swing the side panel away from the computer then lift the panel away from the computer www gateway com 51 Chapter 5 Maintaining Your Computer Removing the front bezel gt To remove the front bezel 1 After removing the side panel press the three black plastic tabs positions indicated by the arrows to release the right side of the bezel 2 Swing the right side of the bezel out to until the left side of the bezel can be disengaged from the left side of the computer then remove the bezel 52 www gateway com Opening the case Replacing the front bezel To replace the front bezel 1 Engage the tabs on the left side of the bezel with the slots in the left side of the computer 2 Swing the right side of the bezel in to engage the tabs on the right side of the bezel with the slots on the right side of the computer 3 Press the right side of the bezel firmly un
3. playing audio CDs playing DVDs and accessing data Installing programs playing audio CDs playing DVDs accessing data creating CDs and recording video and data to DVD R or DVD RW discs Installing programs playing audio CDs playing DVDs accessing data creating CDs and recording video and data to DVD R DVD RW DVD R and DVD RW discs Using the CD or DVD drive Inserting aCD or DVD Manual eject hole Activity Eject location varies indicator button location varies Some music CDs have copy protection software You may not be able to play these CDs on your computer Important MA To insert a CD or DVD 1 Press the eject button on the CD or DVD drive 2 Place the disc in the tray with the label facing up When you place a single sided disc in the tray make sure that the Important MA label side is facing up If the disc has two playable sides place the disc so the name of the side you want to play is facing up 3 Press the eject button to close the tray www gateway com 35 Chapter 4 Using Drives and Ports Playing a CD Use the music program or Windows Media Player on your computer to m Play music CDs m Create MP3 music files from your music CDs m Edit music track information m Use your music files to build a music library For more information about playing CDs see Playing CDs in Using Tips amp Tricks ey Your Computer which has been included on your hard drive To acces
4. 99 digital camera 9 12 29 Ethernet 12 28 external audio 11 external speakers 11 front speaker 11 headphone 11 keyboard 9 12 line in 11 line out 11 microphone 9 12 modem 27 monitor 12 mouse 9 12 network 12 28 parallel 12 power 11 power cord 11 printer 9 12 PS 2 keyboard 12 PS 2 mouse 12 rear speakers 12 scanner 9 12 serial 12 side speaker 11 subwoofer 12 universal 27 75 USB 9 12 Zip drive 9 12 D default printer 74 DHCP 82 digital camera locating serial port 12 locating USB port 9 12 DIMM See memory directional keys 25 diskette troubleshooting 63 diskette drive identifying 32 troubleshooting 63 using 32 display troubleshooting 64 100 documentation help 3 Help and Support 3 online help 5 Using Your Computer 4 domain name 87 drives CD 8 34 diskette 32 DVD 8 34 identifying drive types 34 recordable CD 8 34 recordable DVD 8 34 troubleshooting 61 63 64 65 types 34 Zip 9 33 DSL modem 79 85 connecting 12 DVD cleaning 46 drive 34 inserting 35 playing 36 recording 36 troubleshooting 61 DVD drive identifying 34 locating drive 8 troubleshooting 61 64 using 34 DVD CD drive See DVD drive Dynamic Host Configuration Protocol 82 E electrostatic discharge ESD 49 entering IP address 82 subnet mask 82 ergonomics 18 eSupport 14 Ethernet connecting 28 equipment needed 79 example 79 installing cards 80 installing drivers 80 jack 28 Ethernet jack 12 Ethernet netwo
5. Protecting from power source problems 0 0 c eee ete 20 Checking the voltage selection 0000 tee 20 Starting your computer 0000 c eee 22 Waking up your computer 0 cee eee 22 Turning off your computer 0 2 sora eee eee 23 Restarting rebooting your computer 0 cece ee eee 24 Using the keyboard see crire a a e E A a a aa E a E teas 25 Standard keyboard 0000s cece tee 25 Adjusting the volume 2 eet eee 26 Configuring the audio jacks 0 00 cece tenes 27 Connecting the modem 6 0c ete 27 Connecting to a cable or DSL modem or to an Ethernet network 4 28 Installing a printer scanner or other peripheral device 2 00 e eee eee 29 4 Using Drives and POMS c 5 esi cine ee aes eet adda a bao ded eee eee 31 Using the diskette drive oyrur a a a EE tees 32 Using the Zip drive droerien na etek Big TEREE we ah a Oar bate eed dt eR eG 33 Using the CD or DVD drive 0 0 cts 34 Identifying drive typeS cire 0 eee eee 34 Inserting a CD OrDVD se bebe ote debe oda d Sewiegeteneed eee poe edad 35 Playing a CD Sera nienean idee Abad eae rebel b arene sate dvbeee baths 36 Plavno a DVD aris ote ih ie OR RMD a Mpa ete Pea ae ed ea eee 36 Creating CDs and DVDs 0 00 c tees 36 5 Maintaining Your Computer 2c cece eee eee ees 37 Caring for your computer sassa eana
6. on page 10 to make sure that the connections have been made correctly m Make sure that your computer is connected to the telephone line and the telephone line has a dial tone m Make sure that the modem cable is less than 6 feet 1 8 meters long m Remove any line splitters or surge protectors from your telephone line then check for a dial tone by plugging a working telephone into the telephone wall jack m If you have additional telephone services such as call waiting call messaging or voice mail make sure that all messages are cleared and call waiting is disabled before using the modem Contact your telephone service to get the correct code to temporarily disable the service Also make sure that the modem dialing properties are set correctly To check the dialing properties Click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Printers and Other Hardware 2 Click Double click the Phone and Modem Options icon then click the Dialing Rules tab 3 Click the location from which you are dialing then click Edit 4 Make sure that all settings are correct For more information about dialing properties click Start then click Help and Support Help and Support Type the keyword dialing in the Search box search g then click the arrow 68 Troubleshooting Disconnect any answering machine fax machine or printer that is on the same lin
7. to the beginning of a document or to the end of a document Show if your NUM LOCK CAPS LOCK or SCROLL LOCK keys are activated Press the corresponding key to activate the function Open the Windows Start menu These keys can also be used in combination with other keys to open utilities like F Search utility R Run utility and E Explorer utility Access shortcut menus and help assistants in Windows Move the cursor up down right or left Type numbers when the numeric keypad NUM LOCK is turned on www gateway com 25 Chapter 3 Getting Started Adjusting the volume You can use the volume controls to adjust the overall volume and the volume of specific sound devices in your computer To adjust the overall volume level using hardware controls m If you are using external speakers turn the knob on the front of the speakers Adjusting the Volume in Using Your Computer which has been included on your hard drive To access this guide click Start All Programs then click Gateway Documentation For instructions on how to adjust the volume in Windows see Tips amp Tricks ey 26 Configuring the audio jacks Configuring the audio jacks If the back of your computer has five audio jacks they are universal jacks which use a round mini jack connector The five jacks can be used for more than one purpose For example the blue jack on the computer can be a stereo in jack or a stereo out jack For more in
8. You can use a Zip drive to back up files you do not use so you can remove them from your hard drive Zip drives also provide an easy way to transfer files between computers if both computers have internal Zip drives or if you have one external portable Zip drive Zip disk slot Eject button To use a Zip disk 1 Insert the Zip disk into the Zip drive with the label facing up 2 To access a file on the Zip disk click Start then click My Computer Double click the drive letter for example the B drive then double click the file name 3 To remove the Zip disk press the eject button www gateway com 33 Chapter 4 Using Drives and Ports Using the CD or DVD drive You can use your computer to enjoy a wide variety of multimedia features Identifying drive types Your Gateway computer may contain one of the following drive types Look on the front of the drive for one or more of the following logos If your drive has this logo dist aise ReWritable ES disc 2ve AMEN ROm DVD a ROM DVD ReWritable RW R 34 This is your drive type CD drive CD RW drive DVD CD RW drive DVD drive DVD RW DVD R RW drive Use your drive for Installing programs playing audio CDs and accessing data Installing programs playing audio CDs accessing data and creating CDs Installing programs playing audio CDs accessing data creating CDs and playing DVDs Installing programs
9. connection and follow the instructions in the New Connection Wizard 4 Local Area Connection Properties General Authentication Advanced Connect using E9 Intel R PRO 100 VE Network Connection This connection uses the following items cient for Microsoft Networks Brie and Printer Sharing for Microsoft Networks Intemet Protocol TCP IP Description Transmission Control Protocol Intemet Protocol The default wide area network protocol that provides communication across diverse interconnected networks Show icon in notification area when connected OK Jl Cancel 4 Click to select the Internet Protocol TCP IP check box in the This connection uses the following items list If you do not see TCP IP drag the scroll bar to see more choices 5 Click Properties The Internet Protocol TCP IP Properties dialog box opens www gateway com 83 Chapter 7 Networking Your Computer 6 Click the General tab Internet Protocol TCP IP Properties General Alternate Configuration You can get IP settings assigned automatically if your network supports this capability Otherwise you need to ask your network administrator for the appropriate IP settings O Use the following IP address Obtain DNS server address automatically Use the following DNS server addresses 7 Click Obtain an IP address automatically 8 Click OK to close the Internet Protocol TCP IP Properties dia
10. ee eee eee 78 Usno a TOET ass SAA Rees eS eee Le Deck e See Ne O OARS 78 Creating an Ethernet network 0 00 cect teens 80 Installing Ethernet cards and drivers 0 cece ete 80 Making sure your broadband connection works 00000 cee eee eee 81 Naming the computers and the workgroup 00 e eee eee 81 Configuring the TCP IP protocol 0 0 00 cee tee 82 Setting up an Ethernet network 0 00 c ect eee 84 Configuring your router 0 0 0 teens 86 Testing your network cer E e EA EA teens 88 Troubleshooting Your Ethernet network 0 0 00s 89 A Safety Regulatory and Legal Information 91 INGGX raian a diate E E eee ies oi teks bate 99 www gateway com Chapter 1 Getting Help e Using the Gateway Web site e Using Help and Support e Using Your Computer guide e Using online help e Contacting Gateway Chapter 1 Getting Help Thank you for purchasing our computer You have made an excellent decision choosing Gateway We are sure that you will be pleased with the outstanding quality reliability and performance of your new computer Each and every Gateway computer uses the latest technology and passes through the most stringent quality control tests to ensure that you are provided with the best product possible Please read this manual carefully to familiarize yourself with our range of services and support We have highlighted some basic
11. grounded before accessing internal components For more information about preventing damage from static electricity see Preventing static electricity discharge on page 49 To avoid bodily injury do not attempt to troubleshoot your computer Warning D problem if Power cords or plugs are damaged Liquid has been spilled into your computer Your computer was dropped The case was damaged Instead unplug your computer and contact a qualified computer technician First steps 60 If you have problems with your computer try these things first Make sure that the power cord is connected to your computer and an AC outlet and that the AC outlet is supplying power If you use a power strip or surge protector make sure that it is turned on If a peripheral device such as a keyboard or mouse does not work make sure that all connections are secure Make sure that your hard drive is not full If an error message appears on the screen write down the exact message The message may help Gateway Customer Care in diagnosing and fixing the problem If you added or removed peripheral devices review the installation procedures you performed and make sure that you followed each instruction If an error occurs in a program see the program s printed documentation or the online help Troubleshooting Troubleshooting Add in cards The computer does not recognize an add in card Audio Shut down and restart your c
12. in the Search box g then click the arrow Search 64 Troubleshooting Hard drive You see an Insufficient disk space error message m Delete unnecessary files from the hard drive using Disk Cleanup For instructions on deleting unnecessary files see Using Disk Cleanup in Using Your Computer which has been included on your hard drive To access this guide click Start All Programs then click Gateway Documentation m Empty the Recycle Bin by right clicking the Recycle Bin icon then clicking Empty Recycle Bin Caution A m Save your files to another drive If the hard drive is full copy any files not regularly used to backup media then delete them from the hard drive All deleted files will be lost when you empty the Recycle Bin For more information about file management click Start then click Help and Support Help and Support Type the keyword file management in the Search box Search 5 then click the arrow You see a Data error message This may be the result of a defective area on the hard drive To fix hard drive problems run the Error checking program For instructions on fixing hard drive problems see Checking the hard drive for errors in Using Your Computer which has been included on your hard drive To access this guide click Start All Programs then click Gateway Documentation The hard drive cannot be accessed or you see a General failure reading d
13. it may enter a power saving mode called Standby While in Standby the power indicator flashes If your computer is in Standby mode move the mouse or press the power button to wake it up For more information about changing the power button mode see Tips amp Tricks y Changing Power Saving Settings in Using Your Computer which has been included on your hard drive To access this guide click Start All Programs then click Gateway Documentation Turning off your computer Turning off your computer When you turn off your computer certain components in the power Warning D supply and system board remain energized In order to remove all electrical power from your computer unplug the power cord and modem cable from the wall outlets We recommend disconnecting the power cord and modem cable when your computer will not be used for long periods To turn off your computer 1 Click Start then click Turn Off Computer The Turn Off Computer dialog box opens 2 Click Turn Off Windows shuts down and turns off your computer If for some reason you cannot use the Turn Off Computer option in Important A Windows to turn off your computer press and hold the power button for about five seconds then release it 23 Chapter 3 Getting Started Restarting rebooting your computer If your computer does not respond to keyboard or mouse input you may have to close programs that are not responding If closing unresponsive program
14. router lets you access the Internet connection from any network computer The router can assign IP addresses to the computers on the network and can provide firewall protection for your network as well In addition to a router you need a straight through cable for each computer you want to connect to the network N Cable DSL modem WAN port www gateway com 85 Chapter 7 Networking Your Computer To set up a network using a router 1 Plug one end of the power adapter into the AC connector on the router and the other end into a grounded 110V electrical outlet 2 Turn on your computers 3 Plug one end of a straight through network cable into any numbered port on the router except the WAN port The WAN port is used to connect the router to the DSL or cable modem and is identified by a label or a switch Plug the other end of the cable into the network connector on the computer As each computer is connected to the router the corresponding green indicator should light on the front of the router indicating a good connection 4 Repeat Step 3 for each computer on the network 5 For an Internet connection plug a straight through cable into the WAN port on the router and the other end into the Ethernet jack on the DSL or cable modem Configuring your router After you have named your computers and set up TCP IP on them you can configure your router using your Web browser For these instructions we assume that you a
15. sollware for Wirda 3P FS Undo changes ti i System Restore f Internet Costoizing your computer ees Accessibility ha t mail Pring and farany Did you know Y ve SG y compute ieee r and maintenance O eaaa Foong a problem Send yeurfeedbackts Han to Ootaraine H Herdnere or Suftwio Is Conpathis wth Windows Oone Marosoft B os Pertae tempore Allprograms gt You can find help information by clicking a link performing a search or browsing the index www gateway com 3 Chapter 1 Getting Help Searching for a topic To search for a topic in Help and Support type a word or phrase keyword in the Search box located at the top of any Help and Support screen then click the arrow gt button For each search you receive the following search result types m Suggested Topics These topics are located in Help and Support and are relevant to your search topic m Full text Search Matches These topics are located in Help and Support and contain the words you entered in the Search box m Microsoft Knowledge Base These topics are located on the Microsoft Web site and contain the words you entered in the Search box You must be connected to the Internet to search for and access these topics To view a list of your search results click the results header for the type of results you want to view To view a topic click the topic name in the Search Results list Using Your Computer guide
16. time you open the computer case ESD can permanently damage electrostatic discharge sensitive Caution A Before opening the computer case follow these guidelines m Turn off your computer m Wear a grounding wrist strap available at most electronics stores and attach it to a bare metal part of your computer Warning D m Touch a bare metal surface on the back of the computer To prevent risk of electric shock do not insert any object into the vent holes of the power supply m Unplug the power cord and the modem and network cables Before working with computer components follow these guidelines m Avoid static causing surfaces such as carpeted floors plastic and packing foam m Remove components from their antistatic bags only when you are ready to use them Do not lay components on the outside of antistatic bags because only the inside of the bags provide electrostatic protection m Always hold expansion cards by their edges or their metal mounting brackets Avoid touching the edge connectors and components on the cards Never slide expansion cards or components over any surface 49 Chapter 5 Maintaining Your Computer Opening the case Your computer case provides easy access to internal components turn off your computer then unplug the power cord modem cable To avoid exposure to dangerous electrical voltages and moving parts Warning D and network cable before opening the case Removing the side panel
17. your computer and other peripherals before cleaning any components Use a damp lint free cloth to clean your computer and other parts of your system Do not use abrasive or solvent cleaners because they can damage the finish on components Your computer is cooled by air circulated through the vents on the case so keep the vents free of dust With your computer turned off and unplugged brush the dust away from the vents with a damp cloth Be careful not to drip any water into the vents Do not attempt to clean dust from the inside of your computer Cleaning the keyboard You should clean the keyboard occasionally by using an aerosol can of air with a narrow straw like extension to remove dust and lint trapped under the keys If you spill liquid on the keyboard turn off your computer and turn the keyboard upside down Let the liquid drain then let the keyboard dry before trying to use it again If the keyboard does not work after it dries you may need to replace it Cleaning the monitor and can be scratched or damaged by abrasive or ammonia based A flat panel display or LCD screen is made of specially coated glass Caution A glass cleaners 44 Cleaning your computer To clean an LCD or flat panel display monitor use a soft cloth and water to clean the LCD screen Squirt a little water on the cloth never directly on the screen and wipe the screen with the cloth To clean a CRT monitor use a soft cloth and glass cleaner to
18. 38 Updating WINdOWS nc teicher gee gine eh eta Ow Mel St dag a E a a be ae Ps Sun wees 39 Protecting your computer from ViruS S 0 ec eee 40 Cleaning your computer 0 0 cc tte 44 Cleaning the exterior 000 cette 44 Cleaning the keyboard aaan tte eee 44 Cleaning the monitor 0 0 44 Cleaning the mouse 000 cee 45 Cleaning CDs or DVDS 0 ccs 46 Restoring your SySteM ra sess tra AEAT a aE EE V E E PAESE aa 47 Microsoft System Restore asasa aaan 47 Reinstalling programs and drivers 0 eects 47 Restoring your computer to the original configuration 00005 48 Preventing static electricity discharge 0 cece eee 49 Opening the Case seia hak cohen Fae ha ee ee baad Sc ane alban eee ae E 50 Removing the side panel 0 teens 50 Removing the front bezel 1 0 tee 52 Replacing the front bezel 6 eee 53 Closing the Caserne ui nit ieee ee ee ee Pe ee ee ai 54 Replacing the side panel 0 cece ete ee 54 Installing memory scese iea a e Ea eee eee 55 Replacing the system battery 0 anuanua annaa na tees 57 6 Troubleshooting 202 5 ante ety Sito et rattan bey yea tere annn 59 Safety Guidelines 30sec ico weit ie Sie weather ee aie idee ward Queer eee bake es 60 FEES GDS ise oS ee So Path EN Ne aie Bigcheese See dre oe Menage GRY ean gece 60 Troubleshooting eiia ia a foe ented nate Pee ee edi aden nar dee ti
19. 45 virus protection 40 memory adding 55 installing 55 purchasing 15 replacing 55 troubleshooting 67 microphone jack 9 12 Microsoft Certificate of Authenticity 13 modem cable 79 85 connecting 27 DSL 79 85 jack 27 protecting from power surge 20 troubleshooting 68 monitor cleaning 44 port 12 troubleshooting 71 mouse cleaning 45 PS 2 port 12 troubleshooting 72 USB port 9 12 multimedia 102 adjusting volume 26 playing DVD 36 using DVD drive 34 using Windows Media Player 36 muting sound 26 N name computer 81 domain 87 router 87 workgroup 81 naming computers 81 workgroup 81 navigation keys 25 network jack 28 testing 88 troubleshooting 73 89 network jack 12 Norton Internet Security 40 numeric keypad 25 indicator 25 O online help 3 5 opening computer case 50 front bezel 52 P Pad Lock indicator 25 parallel port 12 password 73 peripheral devices 29 playing audio CD 36 DVD 36 ports See connections power button 9 connector 11 Hibernate mode 9 indicator 9 source problems 20 Standby Resume 9 troubleshooting 73 turning off computer 23 turning on computer 22 power button 9 printer default 74 inkjet 15 installing 29 laser 15 parallel port 12 troubleshooting 74 USB port 9 12 programs closing unresponsive 24 PS 2 port keyboard 12 mouse 12 R RAM See memory rebooting computer 24 recordable drive 8 15 locating 8 troubleshooting 61 recording CDs 36 DVDs 36 resetti
20. Gateway E 2500D User Guide Gateway Contents T Getting FGI De vcr e sete tne shag ie ee ey eee ule oes BR oe ee ae os a 1 Help and SuppOMt is ce eecinnc Seea ge Bes ae eee ees mde a wha eet ates wd dad 3 Searching for a topic hereesia mai a kondea eaan tee 4 Using Your Computer guide 0 cc a 4 Online Nel sackets likes crn nahh wih ag ae ai anen Sama diaeadse s Aa ta gel ee naleed 5 Gateway contact information 0 0 00 tees 5 Identifying your computer asier saeara ae ion tees 6 2 Checking Out Your Gateway Computer 0c cece eee 7 PMOL Ana arte eit oe hein Sen a cad har kG at ae ae a Ga Bae eat Re Se 8 Back aer aE aE ERT AANE REE kee EERS ATE baad abi ATA duane etna 10 Locating your serial number 00 ee eae 13 Microsoft Certificate of Authenticity s sasaaa aaaea 13 Finding your specifications s issirrars sarrant hinT eee tenes 14 ACCOSSOMNGS sei set twig ne da tid uh Dee eels SE AEE Bs eb eet REAO E quad era thee 15 3 Getting Started cee sce eS se Sts SAR eS eRe Se ed GR SS 17 Working Safely nose etic eeirad tienen a tae ar bev er been hes aay re eee 18 Reducing eye Saim oio i eaa nu a a R A A eee 18 Setting up your computer desk and chair snaa aaaea aaa 19 Setting up your computer and computer accessories ssassn arrn 19 Sitting at your computer 0 0 ete 19 Avoiding discomfort and injury from repetitive strain 0 0 eee eee 20
21. In addition to this guide the Using Your Computer guide has been included on your hard drive The Using Your Computer guide includes information on using Windows using the Internet sending a fax and changing power saving settings as well as other topics P To access the Using Your Computer guide m Click Start All Programs then click Gateway Documentation Online help Online help Many programs provide information online so you can research a topic or learn how to perform a task while you are using the program You can access most online help information by selecting a topic from a Help menu or by clicking a Help button Z Gateway Homepage Microsoft Internet Explorer File Edit View Favorites Tools You can search for information by viewing the help contents checking the index searching for a topic or keyword or browsing through the online help Microsoft Internet Explorer sig Contents Index Search Favorites Options Web Help Fd Getting started with Internet Explorer Finding the Web Pages You Want Browsing the Web Offline Printing and Saving Information Sending Information over the Internet Safe Understanding Security and Privacy on the Controlling Access to Inappropriate Interne Customizing Your Web Browser Accessibilty pie te Getting started with Internet Explorer With an Internet connection and Internet Explorer you can find a
22. Position the computer desk and monitor so you can avoid glare on your screen and light shining directly into your eyes Reduce glare by installing shades or curtains on windows and by installing a glare screen filter on your monitor m Use soft indirect lighting in your work area Do not use your computer in a dark room m Avoid focusing your eyes on your computer screen for long periods of time Look away from your computer occasionally and try to focus on distant objects 18 Working safely Setting up your computer desk and chair When you are setting up your computer desk and chair make sure that the desk is the appropriate height and the chair helps you maintain good posture Select a flat surface for your computer desk Adjust the height of the computer desk so your hands and arms are positioned parallel to the floor when you use the keyboard and mouse If the desk is not adjustable or is too tall consider using a keyboard drawer Use an adjustable chair that is comfortable distributes your weight evenly and keeps your body relaxed Position your chair so the keyboard is at or slightly below the level of your elbow This position lets your shoulders relax while you type Adjust the chair height adjust the forward tilt of the seat or use a footrest to distribute your weight evenly on the chair and relieve pressure on the back of your thighs Adjust the back of the chair so it supports the lower curve of your spine
23. You can use a pillow or cushion to provide extra back support Setting up your computer and computer accessories Set up the monitor so the top is no higher than eye level the monitor controls are within reach and the screen is tilted to be perpendicular to your line of sight Place your keyboard and mouse at a comfortable distance You should be able to reach them without stretching Set paper holders at the same height and distance as the monitor Sitting at your computer Avoid bending arching or angling your wrists Make sure that they are in a relaxed position when you type Do not slouch forward or lean far back Sit with your back straight so your knees hips and elbows form right angles when you work Take breaks to stand and stretch your legs Avoid twisting your torso or neck 19 Chapter 3 Getting Started Avoiding discomfort and injury from repetitive strain m Vary your activities to avoid excessive repetition m Take breaks to change your position stretch your muscles and relieve your eyes m Find ways to break up the work day and schedule a variety of tasks Protecting from power source problems During a power surge the voltage level of electricity coming into your computer can increase to far above normal levels and cause data loss or system damage Protect your computer and peripheral devices by connecting them to a surge protector which absorbs voltage surges and prevents them from reaching your
24. ack that you can use to connect to a cable or DSL modem or to an Ethernet network Your computer is equipped with a built in Ethernet port Important For information about setting up a wired or wireless Ethernet network see Networking Your Computer on page 77 To connect to an Ethernet network 1 Insert one end of the network cable into the network jack E on the back of your computer 2 Insert the other end of the network cable into a cable modem DSL modem or Ethernet jack 28 Installing a printer scanner or other peripheral device Installing a printer scanner or other peripheral device Important A Your chad m ay have one or more of the following ports IEEE 1394 also known as Firewire or i Link Universal Serial Bus USB serial and parallel You use these ports to connect peripheral devices such as printers scanners and digital cameras to your computer For more information about port locations Checking Out Your Gateway Computer on page 7 Before you install a printer scanner or other peripheral device see the device documentation and installation instructions IEEE 1394 and USB ports support plug and play and hot swapping which means that your computer will usually recognize such a device whenever you plug it into the appropriate port When you use an IEEE 1394 or USB device for the first time your computer will prompt you to install any software the device needs After doin
25. an aerosol can of air with a narrow straw like extension to remove dust and lint trapped under the keys m Try a keyboard that you know works to make sure that the keyboard port works m Reinstall the keyboard device driver A keyboard character keeps repeating or you see a keyboard stuck or key failure error message m Make sure that nothing is resting on the keyboard m Make sure that a key is not stuck Press each key to loosen a key that might be stuck then restart your computer Liquid spilled in the keyboard m If you spilled liquid in the keyboard turn off your computer and unplug the keyboard Clean the keyboard and turn it upside down to drain it Let the keyboard dry before using it again If the keyboard does not work after it dries you may need to replace it Memory You see a Memory error message m Use a third party diagnostic program to help determine if a memory module is failing 67 Chapter 6 Troubleshooting You see a Not enough memory error message m Close all programs then restart your computer For more information about troubleshooting memory errors click Help and Support D Start then click Help and Support Type the keyword memory error in the Search box 5 then click the arrow Search Modem dial up Your modem does not dial or does not connect m Make sure that the modem cable is plugged into the modem jack and not the Ethernet network jack See Back
26. approved by Gateway could Caution A product California Proposition 65 Warning This product contains chemicals including lead known to the State Warning D of California to cause cancer birth defects or reproductive harm 93 Appendix A Safety Regulatory and Legal Information Telecommunications per Part 68 of the Code of Federal Regulations CFR 47 applicable to products fitted with USA modems Your modem complies with Part 68 of the Code of Federal Regulations CFR 47 rules On the computer or modem card is a label that contains the FCC registration number and Ringer Equivalence Number REN for this device If requested this information must be provided to the telephone company A telephone line cord with a modular plug is required for use with this device The modem is designed to be connected to the telephone network or premises wiring using a compatible modular jack which is Part 68 compliant See installation instructions for details The Ringer Equivalence Number REN is used to determine the number of devices which may be connected to the telephone line Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call In most areas the sum of RENs should not exceed five 5 0 To be certain of the number of devices that may be connected to a line as determined by the total RENs contact the local telephone company If this device causes harm to the telephone network the teleph
27. at three different speeds Standard Ethernet runs at 10 Mbps Fast Ethernet runs at 100 Mbps and Gigabit Ethernet runs at 1000 Mbps Most home networks are built using Standard or Fast Ethernet components Business networks are typically built using Fast or Gigabit Ethernet components To create an Ethernet network you or your electrician must install special Ethernet cables in your home or office Check local code requirements before installing Ethernet cable or Important A other wiring in your home or office Your municipality may require you to obtain a permit and hire a licensed installer Using a router The most common way to set up an Ethernet network is Dynamic Host Control Protocol DHCP using a router A DHCP network configuration uses a router to automatically assign IP addresses to each computer or network device 78 Introduction to Networking Example router based Ethernet network The following is an example of an Ethernet network The network is made up of a router a cable or DSL modem your computers and cables connecting each of these components The router is the central control point for the network Attached to the router are all of your computers or Ethernet ready devices Also connected to the router is a cable or DSL modem that provides access to the Internet Cable DSL modem Router Ethernet network connect an access point to the router or use a router that has a built in access point such as
28. ave for setting up a network Naming the computers and the workgroup Important A P To identify this computer on the network You must give each computer on the network a unique Computer Name and the same Workgroup Name 1 Click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Performance and Maintenance The Performance and Maintenance window opens Click Double click System The System Properties dialog box opens Click Computer Name Click Change The Computer Name Changes dialog box opens oa fF ON Type a unique computer name in the Computer name box This name identifies the computer to other users on the network Use a computer name of up to 15 characters with no blank spaces Each computer name must be unique on your network All numeric computer names are not allowed Names must contain some letters 6 Type a name for your workgroup in the Workgroup box Use a workgroup name of up to 15 characters with no blank spaces The workgroup name must be the same for all computers in your network workgroup and the name must be different than any computer name on your network 7 Click OK to close the Computer Name Changes dialog box 81 Chapter 7 Networking Your Computer Configuring the TCP IP protocol A networking protocol is a language computers use to talk to each other One of several available protocols must be set up on each computer you plan to u
29. card slot when installing a PCI card Locating your serial number Locating your serial number Important A The label on the side of your computer case includes your computer serial number Gateway Technical Support will need this information if you call for assistance The labels shown in this section are for informational purposes only Label information varies by model features ordered and location Gateway M Online Support Tech Support Hours Tech Support Phone 9003644 Microsoft Certificate of Authenticity The Microsoft Certificate of Authenticity label found on the back or side of your computer includes the product key code for your operating system N09 0 Product Key XXXXX XXXXX XXXXX XXXXX M y X08 34930 Microsoft rtificate of Authenticity www gateway com 13 Chapter 2 Checking Out Your Gateway Computer Finding your specifications For more information about your computer such as memory size memory type and hard drive size visit Gateway s Support page at support gateway com The Support page also has links to additional Gateway documentation and detailed specifications a Gateway Support Microsoft Internet Explorer Eile Edit View Favorites Tools Help r Bak Q x aA 0 T Search F F Favorites AP Meda amp P Je E A wj E rel 33 Address http support gateway com support default asp x g Go Lik Y Google oa v B Searchweb o 9 380blocked E EJ Optio
30. care and safety information to help you keep your computer in good operating condition Gateway stands behind our value proposition to our customers to provide best of class service and support in addition to high quality brand name components at affordable prices If you ever have a problem our knowledgeable dedicated customer service department will provide you with fast considerate service We sincerely hope that you will receive the utmost satisfaction and enjoyment from your new Gateway computer for years to come Thanks again from all of us at Gateway Help and Support Help and Support Your computer includes Help and Support an easily accessible collection of help information troubleshooters and automated support Use Help and Support to answer questions about Windows and to help you quickly discover and use the many features of your Gateway computer To start Help and Support m Click Start then click Help and Support Help and Support opens Heip and Support Center Oe O O Gem ere Quer Baer id oem ea IO O Help and Support Center Pick a Help topic Ask for assistance What s new in Windows x D gt wte afrendt z Computer wth Remote Assistance Music viden games and photos Windows basics gt Get support o Windows XP newsgroups Security and privacy Pick a task gt Keep you comenter vo to date wah Windows Update System administr ation r gt Fed compatible hardware and
31. cate host message and are unable to browse the Internet This problem can occur when you have typed a URL Web address incorrectly you have lost your Internet connection or your ISP is having technical difficulties Double check the URL or try a different URL If the error message still appears disconnect from the ISP connection and close your browser then reconnect and open the browser If you still get the error your ISP may be having technical difficulties Connecting to a Web site takes too long Many factors can affect Internet performance The condition of the telephone lines in your residence or at your local telephone service The condition of the Internet computers to which you connect and the number of users accessing those computers The complexity of graphics and multimedia on Web pages Having multiple Web browsers open performing multiple downloads and having multiple programs open on your computer Troubleshooting People are sending you e mail messages but you have not received any mail m Click the receive button in your e mail program m Make sure that your account with your Internet service provider ISP is set up correctly Contact your ISP for technical support Keyboard The keyboard does not work m Make sure that the keyboard cable is plugged in correctly For more information see the poster that came with your computer m Remove all extension cables and switch boxes m Clean the keyboard by using
32. ck System click the Hardware tab then click Device Manager The Device Manager window opens 3 Click the plus in front of Network adapters The Ethernet device installed in your computer is listed If one is not listed you must install one Creating an Ethernet network Installing Ethernet cards and drivers After you have determined the type of Ethernet you are using for your network you need to install Ethernet cards and drivers on the computers that do not have Ethernet already installed To order wired or wireless Ethernet PCI or PC cards visit the Accessories Store at accessories gateway com Use the documentation that comes with your Ethernet cards for instructions on installing the card and any required drivers 80 Creating an Ethernet network Making sure your broadband connection works Before you change anything about your home setup make sure that your broadband connection is working correctly To test the connection log onto the Internet using your current setup If the connection is not working contact your Internet service provider the necessary arrangements with your ISP Be sure to find out how If you do not have a broadband connection already installed make Important A soon after the installation the line will be activated begin setting up your network you should contact your ISP for any Broadband Internet settings will differ from ISP to ISP Before you Important A specific instructions they h
33. clean the monitor screen Squirt a little cleaner on the cloth never directly on the screen and wipe the screen with the cloth Cleaning the mouse If the mouse pointer begins moving erratically across the computer screen or becomes difficult to control precisely cleaning the mouse will likely improve its accuracy To clean your optical mouse m Wipe the bottom of the mouse with a damp lint free cloth To clean your trackball mouse 1 Turn the mouse upside down 2 Rotate the retaining ring on the bottom of the mouse counter clockwise then remove the retaining ring and mouse ball 3 Remove any dust lint or dirt from the mouse ball with a soft cloth www gateway com 45 Chapter 5 Maintaining Your Computer 4 Clean the mouse rollers with a cotton swab dipped in isopropyl alcohol Mouse rollers 5 Replace the mouse ball and lock the retaining ring into place Cleaning CDs or DVDs Wipe from the center to the edge not around in a circle using a product made especially for the purpose 46 www gateway com Restoring your system Restoring your system Microsoft System Restore If your computer is not working correctly after you install a program or change a setting in the Control Panel you may need to use Microsoft System Restore to restore the computer to an earlier configuration To run Microsoft System Restore 1 Click Start All Programs Accessories System Tools then click System R
34. computer High voltages can enter your computer through both the power cord Warning D and the modem connection Protect your computer by using a surge protector If you have a telephone modem use a surge protector that has a modem jack If you have a cable modem use a surge protector that has an antenna cable TV jack During an electrical storm unplug both the surge protector and the modem An uninterruptible power supply UPS supplies battery power to your computer during a power failure Although you cannot run your computer for an extended period of time with a UPS a UPS lets you run your computer long enough to save your work and shut down your computer normally Checking the voltage selection 20 A power supply is integrated into your computer to provide power to the system board add in cards and peripheral devices The voltage selection for your location is typically set at the factory Use the power selection switch on the back of your computer to set the power supply to 115V or 230V To verify that your system has the correct setting for your environment check the voltage selection switch If you set the voltage selection switch incorrectly your system will be Caution A damaged Make sure this switch is set correctly for your location before turning on your computer In the United States the utility power is supplied at a nominal 115 volts at 60 Hz The power supply should always be set to this when your computer is op
35. dd additional memory to the printer See the printer documentation for instructions for adding additional memory You see a Printer is out of paper error message After adding paper make sure that the printer is online Most printers have an online offline button that you need to press after adding paper Sound You are not getting sound from the speakers Make sure that the speakers are turned on Make sure that the volume controls are turned up For more information see Adjusting the volume on page 26 Make sure that mute controls are turned off For more information see Adjusting the volume on page 26 If you are using external speakers see the speaker setup poster to check your speaker connections Make sure that the universal jacks are configured correctly For more information see Configuring the audio jacks on page 27 75 Chapter 6 Troubleshooting 76 www gateway com Chapter 7 Networking Your Computer e Introducing networking e Creating an Ethernet network e Testing your network e Troubleshooting your Ethernet network 77 Chapter 7 Networking Your Computer Introduction to Networking An Ethernet network consists of two or more computers connected together through an Ethernet cable This connection type is commonly used in offices around the world and can be used to build computer networks in the home Ethernet Fast Ethernet or Gigabit Ethernet Ethernet is available
36. des the following components Power connector Voltage switch Case cover thumbscrew Audio in side speaker jack Headphone front speaker jack Microphone jack Rear speaker jack optional Center subwoofer jack optional Ethernet network jack USB ports Cover release lever Video port integrated Parallel port Serial port PS 2 mouse port PS 2 keyboard port i i a PCI card slots behind EMI shields Case cover ___ thumbscrew 10 www gateway com Component Icon Power connector Voltage switch Case cover thumbscrew Cover release lever Audio input Line in jack blue OR Side speaker jack G Headphone analog speakers jack green OR Front speakers jack RNY 3 Description Plug the power cord into this connector Before turning on your computer make sure that this switch is in the correct position for the correct power available The switch is preset at the factory with the correct voltage for your area In the United States the utility power is supplied at a nominal 115 volts at 60 Hz The power supply should always be set to this when your computer is operating in the United States In other areas of the world such as Europe the utility power is supplied at 230 volts at 50 Hz If your computer is operating in an environment such as this the voltage switch should be moved to 230 Remove this screw before opening the case Squeeze this lever to the s
37. diation Performance Standard Should the unit ever need servicing contact an authorized service location than those specified in this manual may result in hazardous radiation exposure To prevent exposure to laser beams do not try to open the Use of controls or adjustments or performance of procedures other Warning D enclosure of a CD or DVD drive 95 Appendix A Safety Regulatory and Legal Information Environmental information 96 The product you have purchased contains extracted natural resources that have been used in the manufacturing process This product may contain substances known to be hazardous to the environment or to human health To prevent releases of harmful substances into the environment and to maximize the use of our natural resources Gateway provides the following information on how you can responsibly recycle or reuse most of the materials in your end of life product Waste Electrical and Electronic Equipment commonly known as WEEE should never be disposed of in the municipal waste stream residential garbage collection The Crossed Out Waste Bin label affixed to this product is your reminder to dispose of your end of life product properly Substances such as glass plastics and certain chemical compounds are highly recoverable recyclable and reusable You can do your part for the environment by following these simple E steps When your electrical or electronic equipment is no l
38. e as the modem Do not connect these devices to the same telephone line as the modem Make sure that you are not using a digital rollover or PBX line These lines do not work with your modem Check for line noise scratchy crackling or popping sounds Line noise is a common problem that can cause the modem to connect at a slower rate abort downloads or even disconnect The faster the modem the less line noise it can tolerate and still work correctly Listen to the line using your telephone Dial a single number such as 1 When the dial tone stops listen for line noise Wiggle the modem cable to see if that makes a difference Make sure that the connectors are free from corrosion and all screws in the wall or telephone wall jack are secure You can also call your telephone service and have the telephone line checked for noise or low line levels Try another telephone line either a different telephone number in your house or a telephone line at a different location If you can connect on this line call your telephone service to fix the original line Try connecting with the modem at a lower connection speed If reducing the connect speed lets you connect call your telephone service The telephone line may be too noisy You cannot connect to the Internet The ISP may be having technical difficulties Contact your ISP for technical support See if the modem works with a different communications program The problem may be wit
39. e slowly than you think they should try adding more memory Printers You can attach almost any type of printer to your computer The most common types are inkjet and laser printers which print in color or black and white See Installing a printer scanner or other peripheral device on page 29 for more information about attaching a printer Inkjet printers and cartridges are relatively inexpensive but they are slower than laser printers Using an inkjet color printer you can print pictures banners and greeting cards as well as documents Laser printers and cartridges are more expensive but they print much faster than inkjet printers Laser printers are better than inkjet printers when you are printing large documents Storage Devices If you need additional storage space or you want to back up your files you can add storage devices to you computer With a recordable CD or DVD drive you can free up hard drive space by backing up files then removing them from your hard drive Writable CDs can hold as much as 700 MB of data Single layer writable DVDs can hold as much as 4700 MB of data Dual layer writable DVDs hold as much as 8500 MB of data For more information about using recordable drives see Creating CDs and DVDs on page 36 If you need to back up your entire system you probably need a tape backup TBU drive TBU drives like tape recorders use magnetic tape cartridges to store data Tape drive cartridges can s
40. entification purposes only and may be the trademarks or registered trademarks of their respective companies 97 Appendix A Safety Regulatory and Legal Information 98 www gateway com Index A AC power connector 11 accessories 15 safety precautions 92 activity indicators See indicators application key 25 arrow keys 25 audio audio in jack 11 center speaker jack 12 configuring jacks 27 front speaker jack 11 headphone jack 11 line in jack 11 line out jack 11 microphone jack 9 12 muting 26 rear speaker jack 12 side speaker jack 11 subwoofer jack 12 audio CD See CD audio in jack 11 B battery replacing 57 bezel removing 52 replacing 53 broadband connection 81 connecting 12 C cable modem 79 85 connecting 12 Caps Lock indicator 25 cards troubleshooting add in card 61 case closing 54 opening 50 CD cleaning 46 inserting 35 playing audio 36 recording 36 troubleshooting 61 CD drive identifying 34 locating drive 8 troubleshooting 61 using 34 Certificate of Authenticity 13 cleaning audio CD 46 case 44 CD 46 computer exterior 44 computer screen 44 DVD 46 keyboard 44 mouse 45 screen 44 closing computer case 54 front bezel 53 unresponsive program 24 computers naming 81 configuring audio jacks 27 router 86 speakers 27 TCP IP protocol 82 connecting modem 27 PS 2 keyboard 12 PS 2 mouse 12 to Ethernet network 12 28 to Internet 12 to network 12 28 connections audio in 11 center speaker 12
41. erating in the United States In other areas of the world such as Europe the utility power is supplied at 230 volts at 50 Hz If your computer is operating in an environment such as this the voltage switch should be moved to 230 Working safely To set the voltage selection switch m Use a tool such as an opened paper clip to slide the voltage selection switch to the correct voltage position Voltage selection switch www gateway com 21 Chapter 3 Getting Started Starting your computer To start your computer 1 Connect the monitor keyboard and mouse to your computer See the setup poster for setup instructions 2 Turn on your computer 3 if you are starting your computer for the first time follow the on screen instructions to set up your computer computer uses a powerful processor which produces heat Both the system fan and processor can run at different speeds at times to ensure correct system cooling You may notice an increase in the fan noise when the fan is running at high speed and a decrease in the fan noise when it switches to normal speed Your computer has a built in variable speed fan In addition your Important A 4 Plug in and turn on any peripheral devices such as printers or scanners and see the documentation that came with the device for setup instructions Waking up your computer 22 When you have not used your computer for several minutes or have not turned off your computer
42. estore 2 Follow the on screen instructions For more information about System Restore click Start then click Help and Support D Help and Support Type the keyword System Restore in the HelpSpot Search box search E then click the arrow Reinstalling programs and drivers If a program or device on your computer is not working correctly you may need to reinstall your program or driver To reinstall your program or driver 1 Click Start All Programs System Recovery then click Application amp Driver Recovery 2 Follow the on screen instructions 47 Chapter 5 Maintaining Your Computer Restoring your computer to the original configuration If Windows does not start or if the two previous procedures do not correct the problem you may need to restore your computer to the original configuration To restore your computer to the original configuration 1 Turn on your computer then press F11 2 Follow the on screen instructions 48 Preventing static electricity discharge Preventing static electricity discharge The components inside your computer are extremely sensitive to static electricity also known as electrostatic discharge ESD turn off your computer and unplug the power cord and modem and To avoid exposure to dangerous electrical voltages and moving parts Warning D network cables before opening the case components in your computer Prevent ESD damage by following ESD guidelines every
43. for at least 30 minutes before making a final judgment about color uniformity 71 Chapter 6 Troubleshooting Mouse 72 Make sure that Non shielded speakers are not placed too close to the monitor The monitor is not positioned too close to another monitor electric fan fluorescent light metal shelf or laser printer You demagnetize the screen using the monitor s degauss feature For more information on degauss see your monitor s documentation There is a horizontal line or wire visible across the monitor screen Your monitor may use a thin damper wire located approximately 1 3 of the way down from the upper screen edge and 1 3 of the way up from the lower screen edge to stabilize the internal aperture grille These wires are most obvious when the monitor displays a white background The aperture grille allows more light to pass through the screen for brighter colors and greater luminescence The damper wire is a critical part of the overall monitor design and does not negatively affect the monitor s function The text on the display is dim or difficult to read Adjust the brightness and contrast controls Use the monitor degauss feature see your monitor documentation or turn off your computer and monitor leave them off for at least a half hour then restart your computer Change the display settings For more information see Adjusting the screen and desktop settings Tips amp Tricks y in Using Your C
44. formation on how each jack can be used see Back on page 10 To use the universal audio jacks for something other than the default audio device you need to configure them To configure the universal audio jacks 1 Connect your audio device s to the computer audio jack s 2 Click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Sounds Speech and Audio Devices Click Double click Sounds and Audio Devices then click Advanced under Speaker Settings The Advanced Audio Properties dialog box opens OR If your computer has the Realtek Sound Effect Manager installed double click the Sound Effect Manager icon on the taskbar The Realtek dialog box opens 3 Configure the audio jacks for your speaker setup Connecting the modem If your computer has a dial up modem installed connect it to a standard telephone line as follows Warning D To connect the modem 1 Insert one end of the modem cable into the modem jack La on the back of your computer To reduce the risk of fire use only No 26 AWG or larger telecommunications line cord 2 Insert the other end of the modem cable into a telephone wall jack The modem will not work with digital or PBX telephone lines 3 Start your computer then start your communications program 27 Chapter 3 Getting Started Connecting to a cable or DSL modem or to an Ethernet network Your computer has a network j
45. g this you can disconnect and reconnect the device at any time Parallel and serial port devices are not plug and play See the device documentation for detailed information and installation instructions For more information about installing peripheral devices click Start Help and Support D then click Help and Support Type the keyword installing devices in the Search box Search 5 then click the arrow 29 Chapter 3 Getting Started 30 www gateway com Chapter 4 Using Drives and Ports e Using the diskette drive e Using the Zip drive e Using CD or DVD drives 31 Chapter 4 Using Drives and Ports Using the diskette drive The optional diskette drive uses 3 5 inch diskettes sometimes called floppy disks Diskettes are useful for storing files or transferring files to another computer Drive Diskette slot Eject button activity light To use a diskette 1 Insert the diskette into the diskette drive with the label facing up 2 To access a file on the diskette click Start then click My Computer Double click the drive letter for example the A drive then double click the file name 3 To remove the diskette make sure that the drive activity light is off then press the diskette eject button 32 www gateway com Using the Zip drive Using the Zip drive An optional Iomega Zip drive like a diskette drive uses disks to store data Zip disks can store 100 MB 250 MB or 750 MB of data
46. ga 61 Add CANS oe tas E RE cei eA A tated Ale AT OE en een asa Dy 61 RUUD cba a a A GER e ay tnt ea Pag abit er St yeti a E dow ceed gh QD ore 61 CD OF DVD dives ae cia et Gk e aTa AN lee ne die Bh rd ees ae Pe eh ae 61 COMpUter z aiai beara her tas eds Pew E e we ae va ieee 63 Diskete dive aye tanh Se Lak A A Se lh bia cote EN eg SCARE A cael ele Sal Mag 63 DVD drives ait ete ae Soe ead Be ee eh ee AR ea a ld 64 File management sesira norae irae eee eens 64 Hard Grive sarrar ee eet Gate baci a Rae ne Gace bec hee ee ae 65 IMLS Mts a ice Ut aS Ah eae nth de hd Sarg tink inher tas ade te ta taste Aoi x es aah 66 Keyboard esat eaeis Sa Soe a eben ede Bee ed 67 MEMI arpana Paste Peden Soe RON da avin REA rae aad 67 Modem dial up s 1er setai enaa A tees 68 MOMILO Fender Ge A ETA EA Sabet sited apa tee tani aE a Sivan anaes ote a UPN area donb ee 71 MOUSE ces rh een Moree Phd wid O bau lew Meee eee nlc ea EE EA 72 NEIWISS sieer se bhi bet Mee abe Gam balsa eke cienaa dale A 2 73 PASSWOIrdS noin aE Ga AA EE cheese ia eels ing ie eying ads we ee eae wets AED 73 POWGM ca 04 Gi teehee ahah erent a E N Pavers have Ea cele tas seca gh es Sed eines 73 Brite lect et teste a a a nike on O aetna a ele a E bie N Oe at tadeg Guha eA 74 Sound nirani dining Anday ed tea eek Becta cays aaa Danny hesbeg RE ddan Ean Gavn Coen r EE e aE 75 7 Networking Your Computer 2 2 cee eee eee eens 77 Introduction to Networking 0 c
47. h just one program Review the troubleshooting information under Internet on page 66 Your 56K modem does not connect at 56K Current FCC regulations restrict actual data transfer rates over public telephone lines to 53K Other factors such as line noise telephone service provider equipment or ISP limitations may lower the speed even further If your computer has a v 90 modem the speed at which you can upload send data is limited to 33 6K If your computer has a v 92 modem the speed at which you can upload data is limited to 48K Your ISP may not support 48K uploads Your fax communications program only sends and receives faxes at 14 400 bps when you have a 56K modem Current fax technology only supports a maximum send and receive rate of 14 400 bps 69 Chapter 6 Troubleshooting The modem is not recognized by your computer Make sure that the line connected to the modem is working and plugged into the appropriate port on your computer See Back on page 10 to make sure that the connections have been made correctly If the modem shares the telephone line with another device make sure that the telephone line is not in use for example someone is on the telephone or another modem is in use Use the modem cable that came with your computer Some telephone cables do not meet required cable standards and may cause problems with the modem connection Shut down and restart your computer Run Windows modem diagnos
48. ide of the case to open the computer cover If the back of your computer has five audio jacks this jack is user configurable for one of the following Stereo in plug an external audio input source such as a stereo into this jack so you can record sound on your computer Default Stereo out plug your side left and right speakers into this jack For information on configuring this jack see Configuring the audio jacks on page 27 If the back of your computer has three audio jacks this jack is the audio input line in jack Plug an external audio input source such as a stereo into this jack so you can record sound on your computer If the back of your computer has five audio jacks this jack is user configurable for one of the following Headphone plug headphones or amplified speakers into this jack Default Stereo out plug your front left and right speakers into this jack For information on configuring this jack see Configuring the audio jacks on page 27 If the back of your computer has three audio jacks this jack is the headphone analog speaker line out jack Plug powered speakers an external amplifier or headphones into this jack Back 11 Component Microphone jack red or pink Rear speaker jack black optional Center subwoofer jack orange optional Ethernet network jack USB ports Video port integrated Parallel port Serial port PS 2 mouse p
49. l Panel window opens If your Control Panel is in Category View click Printers and Other Hardware Click Double click the Phone and Modem Options icon then click the Modems tab Click the modem you want to adjust then click Properties Click the Modem tab then adjust the Speaker volume control Click OK twice to close the Phone and Modem Options dialog box Monitor The screen resolution is not correct Change the screen resolution from the Display Properties dialog box Computer which has been included on your hard drive To access this guide click Start All Programs then click Gateway For more information see Adjusting the color depth in Using Your Tips amp Tricks y Documentation Start then click Help and Support For more information about changing the screen resolution click Help and Support Type the keyword screen resolution in the Search box Search 5 then click the arrow The computer is running but there is no picture Make sure that the monitor is plugged in and turned on If the monitor is turned on the power LED should be lit Adjust the brightness and contrast controls to the center position Make sure that the monitor cable is connected to the video port on the back of your computer Check the cable for bent or damaged pins Reinstall the device driver Connect a monitor that you know works to your computer The color is not uniform Make sure that the monitor warms up
50. least 6 inches 15 cm around the system for ventilation when you set up your work area Never insert objects of any kind into the computer ventilation openings Some products are equipped with a three wire power cord to make sure that the product is properly grounded when in use The plug on this cord will fit only into a grounding type outlet This is a safety feature If you are unable to insert the plug into an outlet contact an electrician to install the appropriate outlet If you use an extension cord with this system make sure that the total ampere rating on the products plugged into the extension cord does not exceed the extension cord ampere rating If your system is fitted with a TV Tuner cable or satellite receiver card make sure that the antenna or cable system is electrically grounded to provide some protection against voltage surges and buildup of static charges Care during use Do not walk on the power cord or allow anything to rest on it Do not spill anything on the system The best way to avoid spills is to avoid eating and drinking near your system Some products have a replaceable CMOS battery on the system board There is a danger of explosion if the CMOS battery is replaced incorrectly Replace the battery with the same or equivalent type recommended by the manufacturer Dispose of batteries according to the manufacturer s instructions When the computer is turned off a small amount of electrical curren
51. log box 9 Click OK to close the Local Area Connection Properties dialog box 10 Click X to close the Network Connections window 11 Repeat this procedure for every computer on your network Setting up an Ethernet network We recommend using category 5 unshielded twisted pair cable approximately 1 4 in diameter with a thin outer jacket containing eight color coded wires and equipment compatible with this type of cable This type of cable is equipped with RJ 45 connectors like a large telephone jack connector but with eight pins on each end 84 www gateway com Creating an Ethernet network cables used to connect computers to a router and crossover cables Category 5 cables are available in two different types straight through Important A used to connect two computers To determine which type of cable you have hold both ends of the cable with the connectors facing away from you and with the spring clip on the bottom For straight through cable the wires on both connectors are attached to copper pins in the same order same colors left to right For a crossover cable the wires on each connector are attached to the copper pins in a different order different colors left to right Setting up a network using a router If you are setting up a network for more than two computers and you will be connecting your network to a high speed Broadband Internet connection cable or DSL modem we recommend the use of a router A
52. mation see Adjusting the volume on page 26 Make sure that the speaker cables are connected correctly and securely Shut down and restart your computer Clean the disc For more information see Cleaning CDs or DVDs on page 46 Reinstall the audio device drivers A DVD movie will not play Make sure that you have a DVD drive To identify your drive type see Identifying drive types on page 34 Make sure that the disc label is facing up then try again Try a different disc Occasionally discs are flawed or become scratched and cannot be read by the DVD drive Shut down and restart your computer Clean the disc For more information see Cleaning CDs or DVDs on page 46 Reinstall the device driver Make sure that the DVD program has been installed on your computer DVDs and DVD drives contain regional codes that help control DVD title exports and help reduce illegal disc distribution To be able to play a DVD the disc s regional code and your DVD drive s regional code must match The regional code on your DVD drive is determined by your computer s delivery address The regional code for the United States and Canada is 1 The regional code for Mexico is 4 Your DVD drive s regional code must match the regional code for the disc The regional code for the disc is on the disc disc documentation or disc packaging If the DVD movie does not play the disc s regional code and your DVD drive s regio
53. n speed 66 turning off computer 9 23 24 turning on computer 9 22 U uninterruptible power supply UPS 16 20 updating device drivers 39 Norton Internet Security 40 Windows 39 UPS 16 20 USB port 9 12 V video playing 36 virus protecting against 40 104 removing 40 voltage switch 11 21 volume adjusting 26 adjusting modem 70 controls 26 muting 26 troubleshooting 75 WwW WAN IP Address 87 Windows Product Key Code 13 restoring 47 Windows key 25 Windows Media Player 36 Windows Security Center using 40 Windows Update 39 wired Ethernet troubleshooting 89 workgroup naming 81 working safely 18 Z Zip drive 15 identifying 33 using 33 MAN E 2500 USR GDE RO 6 05 10 8510807
54. n the memory module bank and press the module firmly into the bank The tabs on the sides of the memory module should secure the memory module automatically When the module is secure you hear a click Replace the side panel by following the instructions in Replacing the side panel on page 54 Return your computer to its upright position Reconnect the cables and the power cord Turn on your computer Windows starts and the Windows desktop appears Click Start Control Panel then click Performance and Maintenance if in Category view Click Double click System The amount of memory in your computer is shown at the bottom of the System Properties dialog box in the General tab www gateway com Replacing the system battery Replacing the system battery If the computer clock does not keep time or the settings in the BIOS Setup utility are not saved when you turn off your computer replace the system battery Use a battery of the same size and voltage as the original battery that was in your computer Danger of explosion if battery is incorrectly replaced Warnin g D Replace only with the same or equivalent type recommended by the manufacturer Dispose of used batteries following the manufacturer s instructions To replace the battery T Restart your computer During the restart press and hold F1 The main menu of the BIOS Setup utility opens Write down all the values in the menus and submenus then exit from the utility
55. nal code may not match Troubleshooting Computer The computer will not start Make sure that the power cord is connected to an AC power source and your computer is turned on Diskette drive The diskette drive is not recognized Shut down and restart your computer You cannot save a file to diskette or you see the message disk is full or write protected Make sure that the write protection tab on the upper right corner of the diskette is down unprotected Delete unnecessary files on the diskette and try again Make sure that the diskette you are using is IBM compatible Try a different diskette Occasionally diskettes are flawed and cannot be read by the diskette drive Run Error checking on the diskette For more information see Checking the hard drive for errors in Using Your Computer which has been included on your hard drive To access this guide click Start All Programs then click Gateway Documentation If errors are detected and corrected try using the diskette again You see a Access Denied or Write protect error message Move the write protection tab in the upper right corner of the diskette down unprotected The diskette may be full Delete unnecessary files on the diskette and try again Make sure that the diskette you are using is IBM compatible Try a different diskette Occasionally diskettes are flawed and cannot be read by the diskette drive 63 Chapter 6 Troublesho
56. nd Support Help and Support Type the keyword Windows Update in the HelpSpot Search box Search 5 then click the arrow 39 Chapter 5 Maintaining Your Computer Protecting your computer from viruses A virus is a program that attaches itself to a file on a computer then spreads from one computer to another Viruses can damage data or cause your computer to malfunction Some viruses go undetected for a period of time because they are activated on a certain date Protect your computer from a virus by Registering your copy of Norton Internet Security and subscribing to the virus definition update service You received a free limited time subscription to the Norton Internet Security service when you purchased your computer Using the Norton Internet Security program to check files and programs that are attached to e mail messages or downloaded from the Internet Checking all programs for viruses before installing them Disabling macros on suspicious Microsoft Word and Excel files These programs will warn you if a document that you are opening contains a macro that might have a virus Periodically updating the Norton Internet Security program to protect against the latest viruses Making sure the Windows Security Center is configured to provide you with the highest level of protection For more information about modifying security settings see Tips amp Tricks vy Modifying Security Settings in Using You
57. nd view information about anything on the Web Just click the topics below to get started You ll find more information to help you browse the Internet in the Help Contents Basic setup If you aren t connected to the Internet or you want to create a new connection click this link e Set up an Internet connection Learning about Internet Explorer Gateway contact information For Technical Support see the Gateway Business Service Plans guide that came with your system www gateway com Chapter 1 Getting Help Identifying your computer You can find your computer s serial number on a label on the side of the computer case zee Gateway ay Online Support Tech Support Hours Tech Support Phone 9003644 6 www gateway com Chapter 2 Checking Out Your Gateway Computer e Identifying features e Locating your computer model and serial number e Locating the Microsoft Certificate of Authenticity e Locating the specifications for your computer e Purchasing accessories Chapter 2 Checking Out Your Gateway Computer Front Your computer includes the following components DVD CD drive Empty 5 25 inch drive bay Diskette drive optional Power button Power indicator Microphone jack Headphone jack USB ports Component Icon Description DVD CD drive Use this drive to listen to audio CDs install games and programs watch DVDs and store large files onto recordable discs depe
58. nding on drive type This drive may be a CD recordable CD DVD or recordable DVD drive To identify your drive type and for more information about your drive see Identifying drive types on page 34 8 www gateway com Front Component Icon Description Empty 5 25 inch Install additional removable media drives DVD CD or tape backup in drive bay this empty drive bay Zip drive optional Use a Zip drive to store larger files on Zip disks For more information not shown see Using the Zip drive on page 33 Diskette drive Insert a standard 3 5 inch diskette into the optional diskette drive For optional more information see Using the diskette drive on page 32 Power button Press this button to turn the power on or off You can also configure the Power indicator power button to operate in Standby Resume mode or Hibernate mode The button lights when the computer is turned on Microphone jack Plug a microphone into this jack This jack is color coded red or pink Headphone jack Plug powered analog front speakers an external amplifier or headphones into this jack This jack is color coded green D USB ports Plug a USB Universal Serial Bus device such as a printer scanner camera keyboard or mouse into this port For more information see Installing a printer scanner or other peripheral device on page 29 Chapter 2 Checking Out Your Gateway Computer Back Your computer inclu
59. ng computer 24 restarting computer 24 restoring system 47 Resume mode 9 router configuring 86 name 87 S safety avoiding repetitive strain 20 caring for computer 38 general precautions 92 guidelines for troubleshooting 60 posture 19 reducing eye strain 18 setting up computer 19 static electricity 49 scanner installing 29 screen cleaning 44 troubleshooting 71 Scroll Lock indicator 25 searching in Help and Support 4 serial number 14 serial port 12 service plan 5 setting up safety precautions 92 shutting down computer 23 24 side panel removing 50 replacing 50 sound adjusting 26 controls 26 muting 26 speaker jack 11 speakers configuring 27 specifications 14 Standby mode 9 starting computer 9 22 static electricity 49 subnet mask entering 82 surge protector 20 system battery replacing 57 system restore 47 T tape backup drive 15 TCP IP protocol configuring 82 Technical Support 5 technical support eSupport 14 testing network 88 troubleshooting add in cards 61 103 cards 61 CD drive 61 cleaning CD 46 cleaning DVD 46 computer startup 63 diskette drive 63 display 64 DVD drive 61 DVD CD drive 61 Ethernet network 89 faxes 69 files 64 general guidelines 60 hard drive 65 Internet connection 66 69 keyboard 67 LCD panel 64 71 memory 67 modem 68 monitor 71 mouse 72 network 73 passwords 73 power 73 printer 74 safety guidelines 60 screen 71 screen resolution 71 Web site connectio
60. ns Y View Cart At Home At Work Order Status Upgrade with Sales Support Site Map Help a Gateway BH Take a Survey Addto My Quick Links EA E mail This Page SUPPORT HOME PRODUCT SUPPORT DOWNLOADS CONTACT US ACCOUNT INFO PC TOOLS Search Support S U P P 0 R T Need to upgrade your Gateway product Click Here Step 1 Select your Gateway product category gt All Products Sa Ss 2s eHe Computers Digital Cameras DYD Players Home Theater MP3 Players Projectors Televisions Wireless Step 2 Select one of the support options below My Support Gateway Recommended Select Your Product Model Enter your PC serial number to access personalized support for Select a product model to locate support information about a specific your Gateway computer Save time by accessing downloads computer model Gateway offers FAQs installation instructions support documents and other features tailored to your computer oR product views user guides and other information to assist you Serial Number ET Select Your Computer Product ec Find my serial How to find my serial Features of My Support emachines Click Here for eMachines Support k Internet 14 www gateway com Accessories Accessories To order accessories visit the Accessory Store at accessories gateway com Memory Large programs such as multimedia games or graphics programs use a lot of memory If your programs are running mor
61. omputer Make sure that you have installed the required software For more information see the documentation that came with your add in card Audio troubleshooting is covered under Sound on page 75 CD or DVD drives The computer does not recognize a disc or the CD or DVD drive Make sure that the disc label is facing up then try again Try a different disc Occasionally discs are flawed or become scratched and cannot be read by the CD or DVD drive If you are trying to play a DVD make sure that you have a DVD drive To identify your drive type see Identifying drive types on page 34 Your computer may be experiencing some temporary memory problems Shut down and restart your computer Some music CDs have copy protection software You may not be able to play these CDs on your computer Clean the disc For more information see Cleaning CDs or DVDs on page 46 Make sure that the drive is configured correctly by following the instructions in the drive documentation Reinstall the device driver 61 Chapter 6 Troubleshooting 62 Audio CD does not produce sound Make sure that the disc label is facing up then try again Some music CDs have copy protection software You may not be able to play these CDs on your computer Make sure that the volume controls are turned up For more information see Adjusting the volume on page 26 Make sure that the mute controls are turned off For more infor
62. omputer which has been included on your hard drive To access this guide click Start All Programs then click Gateway Documentation Move the monitor away from sources of electrical interference such as televisions unshielded speakers microwaves fluorescent lights and metal beams or shelves For more information about display types see your monitor and video card documentation The mouse does not work Make sure that the mouse cable is plugged in correctly Shut down and restart your computer Remove all extension cables and switch boxes Try a mouse you know is working to make sure that the mouse port works Troubleshooting The mouse works erratically If the mouse pointer begins moving erratically across the computer display or becomes difficult to control precisely cleaning the mouse will likely improve its accuracy If you have an optical mouse clean the mouse by wiping the bottom with a clean damp cloth Make sure that the optical sensor is clean and free of debris If you have a trackball mouse see Cleaning the mouse on page 45 Networks You cannot connect to your company network Every network is unique Contact your company computer department or network administrator for help For more information about setting up a network see Networking Your Computer on page 77 For more information about network troubleshooting click Start then Help and Support click Help and Support Type the keyword net
63. one company will notify you in advance that temporary discontinuance of service may be required The telephone company may request that you disconnect the equipment until the problem is resolved The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of this equipment If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service This equipment cannot be used on telephone company provided coin service Connection to party line service is subject to state tariffs Contact the state public utility commission or public service commission for information When programming or making test calls to emergency numbers Remain on the line and briefly explain to the dispatcher the reason for the call Perform such activities in the off peak hours such as early morning or late evenings The United States Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device to send any message via a telephone fax machine unless such message clearly contains in a margin at the top or bottom of each transmitted page or on the first page of the transmission the date and time it is sent an identification of the business other entity or other individual sending the message and the telephone number of the sending machine or such business other entity
64. onger useful to you take it back to your local or regional waste collection administration for recycling In some cases your end of life product may be traded in for credit towards the purchase of new Gateway equipment Call Gateway to see if this program is available in your area If you need further assistance in recycling reusing or trading in your end of life product you may contact us at the Customer Care number listed in your product s user guide and we will be glad to help you with your effort Finally we suggest that you practice other environmentally friendly actions by understanding and using the energy saving features of this product where applicable recycling the inner and outer packaging including shipping containers this product was delivered in and by disposing of or recycling used batteries properly With your help we can reduce the amount of natural resources needed to produce electrical and electronic equipment minimize the use of landfills for the disposal of end of life products and generally improve our quality of life by ensuring that potentially hazardous substances are not released into the environment and are disposed of properly Notices Copyright 2005 Gateway Inc All Rights Reserved 7565 Irvine Center Drive Irvine CA 92618 2930 USA All Rights Reserved This publication is protected by copyright and all rights are reserved No part of it may be reproduced or
65. or individual Refer to your fax communication software documentation for details on how to comply with the fax branding requirement Canada Industry Canada IC Unintentional emitter per ICES 003 This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the radio interference regulations of Industry Canada Le pr sent appareil num rique n met pas de bruits radio lectriques d passant les limites applicables aux appareils num riques de Classe B prescrites dans le r glement sur le brouillage radio lectrique dict par Industrie Canada Telecommunications per Industry Canada CS 03 for products fitted with an IC compliant modem 94 The Industry Canada label identifies certified equipment This certification means that the equipment meets certain telecommunications network protective operation and safety requirements The Department does not guarantee the equipment will operate to the users satisfaction Before installing this equipment users should make sure that it is permissible to be connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection In some cases the inside wiring associated with a single line individual service may be extended by means of a certified connector assembly The customer should be aware that compliance with the above conditions may not prevent degrada
66. ort PS 2 keyboard port PCI card slots Icon Q awk F ak 3 s 3 Eeo 4 amp Chapter 2 Checking Out Your Gateway Computer Description Plug a microphone into this jack Plug your rear right and left speaker into this optional jack For information on configuring this jack see Configuring the audio jacks on page 27 Plug your center speaker and subwoofer into this optional jack For information on configuring this jack see Configuring the audio jacks on page 27 Plug a 10 100 Ethernet network cable or a device such as a DSL or cable modem for a broadband Internet connection into this jack For more information see Networking Your Computer on page 77 Plug USB Universal Serial Bus devices such as a printer scanner camera keyboard or mouse into these ports For more information see Installing a printer scanner or other peripheral device on page 29 Plug a monitor into this port if you do not have an add in video port Plug a parallel device such as a printer into this port For more information see Installing a printer scanner or other peripheral device on page 29 Plug a serial device into this port For more information see Installing a printer scanner or other peripheral device on page 29 Plug a Personal System 2 PS 2 keyboard into this port Plug a PS 2 mouse into this port Remove the EMI shield from the corresponding PCI
67. oting You see a Disk is full error message m Delete unnecessary files on the diskette m Try a different diskette Occasionally diskettes are flawed and cannot be read by the diskette drive m Run Error checking on the diskette For more information see Checking the hard drive for errors in Using Your Computer which has been included on your hard drive To access this guide click Start All Programs then click Gateway Documentation You see a Non system disk or Disk error error message m Eject the diskette from the diskette drive then press ENTER m Make sure that the diskette you are using is IBM compatible The diskette drive LED is lit continuously m Remove the diskette from the drive If the light stays on try restarting your computer DVD drives DVD drive troubleshooting is covered under CD or DVD drives on page 61 File management A file was accidentally deleted If a file was deleted while holding down the SHIFT key the file cannot be restored To restore deleted files 1 Double click the Recycle Bin icon 2 Right click the file you want to restore then click Restore The file is restored to the place where it was originally deleted from If the Recycle Bin was emptied before you try to restore a file the file cannot be restored For more information about restoring deleted files click Start then Help and Support D click Help and Support Type the keyword System Restore
68. ply Click the DHCP tab on the top of the screen Click the Enable checkbox then click Apply Press the reset button on your cable or DSL modem then restart the computer Your network should be running Go to Testing your network on page 88 87 Chapter 7 Networking Your Computer Testing your network Now that your home network is set up log onto one of your computers and access a favorite Internet Web site 88 If you are unable to connect to the Internet Run the New Connection Wizard for more information see Using Your Computer guide on page 4 Check all physical cable connections Compare the status lights on the front of the router or access point with the patterns described in the router or access point literature Temporarily turn off any firewall software on your desktop computer Turn off all of the devices then power them back on Refer to your router s or access point s troubleshooting information Contact your Internet service provider Troubleshooting Your Ethernet network Troubleshooting Your Ethernet network You cannot see the other computers on your network Make sure that your Ethernet cable is plugged into the Ethernet jack on your computer Make sure that the other end is plugged into a router Make sure that all computers are plugged into a powered electrical outlet and turned on Make sure that the router is plugged into a powered electrical outlet and turned on Most routers ha
69. r Computer which has been included on your hard drive To access this guide click Start All Programs then click Gateway Documentation click Start then click Help and Support Type the keyword viruses For more information about protecting your computer against viruses Help and Support 40 in the Search box search E then click the arrow Protecting your computer from viruses To scan for viruses 1 Click Start All Programs Norton Internet Security then click Norton Internet Security Norton Internet Security opens Norton Internet ms i Dear Status OK 9 ae Outbreak Alert Statistics Subscription Status User Accounts vororinternet Security O Norton Internet T ne Sn vororinternet Security 2o www gateway com 41 Chapter 5 Maintaining Your Computer 3 Click Scan for Viruses O Norton Internet Security E EJ Norton nternet Security Scan for Viruses Norton AntiVirus Gick an item to launch a scan Statys Scan for Viruses Reports Stan al focoy disks Norton AntiSpam E Stan drives J San folders Scan fies ononinternet Security 4 Click the type of scan you want to make in the Scan for Viruses area To remove a virus 1 If Norton Internet Security finds a virus follow all on screen instructions to remove the virus 2 Turn off your computer and leave it off for at least 30 seconds 3 Turn on your computer and
70. re using the router to connect your network to a high speed Broadband Internet connection through an Internet service provider ISP and that you are configuring it as a DHCP server The following configuration information applies to the Linksys Important A EtherFast Cable DSL routers For any other brand or model of router see the manufacturers documentation which may accompany the router or be available from the manufacturers Web site P To configure the Linksys EtherFast Cable DSL router 86 1 From one of the computers connected to the network open your Web browser type http 192 168 1 1 in the browser s address box then press ENTER 2 When prompted for a username and password leave the username box empty and type admin in the password box then click OK The Setup page opens 3 Enter the following values in the appropriate fields NOORA Creating an Ethernet network m Router Name and Domain Name Check with your ISP to see if entries are required in these fields and if so what entries are required Normally leaving the fields blank will work m LAN IP Address We recommend that you accept the defaults m WAN IP Address If your ISP assigns you a different IP address each time you log on click Obtain an IP Address Automatically If your ISP requires a fixed IP address click Specify an IP Address then type the values provided by your ISP When you are finished entering information on the Setup page click Ap
71. rescan for the virus To update Norton Internet Security You received a free limited time subscription to the Norton Internet Important A Security service when you purchased your computer To update Norton Internet Security after the free subscription period you must extend your subscription Make sure that you are connected to the Internet 2 Click Start All Programs Norton Internet Security then click Norton Internet Security Norton Internet Security opens 3 Click LiveUpdate The LiveUpdate wizard opens 42 www gateway com Protecting your computer from viruses 4 Follow the on screen instructions to update your Norton Internet Security program with the latest virus protection files 5 When the program has finished click Finish gt way com 43 Chapter 5 Maintaining Your Computer Cleaning your computer Keeping your computer clean and the vents free from dust helps keep your computer performing at its best You may want to gather these items and put together a computer cleaning kit a A soft lint free cloth m An aerosol can of air that has a narrow straw like extension m Cotton swabs m ACD or DVD drive cleaning kit Cleaning the exterior electrical current still flows through your computer To avoid possible injury from electrical shock unplug the power cord and modem cable from the wall outlets When you shut down your computer the power turns off but some Warning D Always turn off
72. rive C error message m Ifa diskette is in the diskette drive eject it and restart your computer m Press CTRL ALT DEL to restart your computer If your computer has been subjected to static electricity or physical shock you may need to reinstall the operating system You see a Non system disk or disk error error message m Eject the diskette from the diskette drive then press ENTER 65 Chapter 6 Troubleshooting Internet You cannot connect to the Internet If you are using a dial up modem make sure that the modem cable is plugged into the modem jack and not the Ethernet network jack See Back on page 10 to make sure that the connections have been made correctly OR If you are using a cable or DSL modem make sure that the modem cable is plugged into the Ethernet network jack and not the modem jack See Back on page 10 to make sure that the connections have been made correctly Make sure that you do not have a problem with your modem For more information Modem dial up on page 68 Make sure that your account with your Internet service provider ISP is set up correctly Contact your ISP technical support for help click Start then click Help and Support For more information about troubleshooting Internet connections Help and Support 66 Type the keyword troubleshooting connections in the Search box Search 5 then click the arrow You see an Unable to lo
73. rk creating 80 external audio jack 11 F Fast Ethernet 78 faxes troubleshooting 69 files troubleshooting 64 finding Help and Support topics 4 specifications 14 front bezel removing 53 replacing 53 function keys 25 G Gateway eSupport 14 serial number 14 Gateway contact information 5 Gigabit Ethernet 78 H hard drive troubleshooting 65 headphone jack 9 11 help online 5 using 3 Help and Support 3 searching 4 starting 3 Hibernate mode 9 l indicators Caps Lock 25 CD drive 35 diskette drive 32 DVD drive 35 Num Lock 25 numeric keypad 25 Pad Lock 25 power 9 Scroll Lock 25 inkjet printer 15 installing battery 57 devices 29 digital camera 29 digital video camera 29 front bezel 52 memory 55 peripheral devices 29 printer 29 scanner 29 side panel 50 system battery 57 Internet troubleshooting 66 69 IP address entering 82 LAN 87 WAN 87 J jacks See connections K keyboard buttons 25 cleaning 44 features 25 PS 2 port 12 troubleshooting 67 USB port 9 12 keys application 25 arrow 25 directional 25 function 25 navigation 25 numeric 25 Windows 25 101 L label Microsoft Certificate of Authenticity 13 LAN IP Address 87 laser printer 15 LCD panel troubleshooting 64 71 lights See indicators line in jack 11 line out jack 11 M maintenance cleaning case 44 cleaning component exteriors 44 cleaning computer display 44 cleaning computer screen 44 cleaning keyboard 44 cleaning mouse
74. s does not restore your computer to normal operation you may have to restart reboot your computer 0 To close unresponsive programs and restart your computer 24 Press CTRL ALT DEL The Task Manager window opens 2 Click the Applications tab then click the program that is not responding 3 Click End Task 4 Click X in the top right corner of the Windows Task Manager dialog box 5 if your computer does not respond turn it off wait ten seconds then turn it on again If your computer does not turn off press and hold the power button Important A for about five seconds then release it As a part of the regular startup process a program to check the disk status runs automatically When the checks are finished Windows starts Using the keyboard Using the keyboard Standard keyboard This keyboard is the basic model of keyboard available with your computer EBERBREEBEE gade Ag a Press these keys Function keys Navigation keys Indicators Windows keys Application key Directional keys Numeric keypad Function keys Navigation keys Indicators E FE pa Le Windows keys Application Directional Numeric key keys keypad To Start program actions Each program uses different function keys for different purposes See the program documentation to find out more about the function key actions Move the cursor to the beginning of a line to the end of a line up the page down the page
75. s this guide click Start All Programs then click Gateway Documentation Playing aDVD A Digital Versatile Disc DVD is similar to a standard CD but has greater data capacity Because of this increased capacity full length movies several albums of music or several gigabytes of data can fit on a single disc You can play DVDs with the DVD program or Windows Media Player on your computer Using Your Computer which has been included on your hard drive To access this guide click Start All Programs then click Gateway Documentation Creating CDs and DVDs You can use the CD and DVD burning program on your computer to copy tracks from a music CD to your hard drive copy or create data CDs and DVDs create music CDs create video DVDs and more For more information about playing DVDs see Playing DVDs in Tips amp Tricks ey For more information about creating CDs and DVDs see Creating Tips amp Tricks ey CDs and DVDs in Using Your Computer which has been included on your hard drive To access this guide click Start All Programs then click Gateway Documentation 36 Chapter 5 Maintaining Your Computer e Caring for your computer e Updating Windows e Protecting your computer from viruses e Cleaning your computer e Restoring your system e Opening the computer case e Adding memory and replacing the battery 37 Chapter 5 Maintaining Your Computer Caring for your computer To extend the life of yo
76. se on your network We recommend you use the Transmission Control Protocol Internet Protocol TCP IP which is widely accepted and compatible for local area networks LANs as well as for Internet communications When networking is set up in Windows XP TCP IP is automatically installed as the default protocol Terms you should know DHCP Dynamic Host Configuration Protocol DHCP lets a router temporarily assign an IP address to a computer on the network IP Address Internet Protocol IP address is a number that uniquely identifies a computer on the network Subnet Mask Subnet mask is a number that identifies what subnetwork the computer is located on This number will be the same on all computers on a home network Using a DHCP server In order to use the TCP IP protocol on each computer with a router or access point router you must set the protocol to Obtain an IP address from a DHCP server To use a DHCP server 82 T Click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Network and Internet Connections The Network and Internet Connections window opens 2 Click Double click Network Connections The Network Connections window opens Creating an Ethernet network 3 Right click Local Area Connection then click Properties The Local Area Connection Properties dialog box opens OR If you do not have a LAN connection setup click Create a new
77. t still flows through the computer To avoid electrical shock always unplug all power cables and modem cables from the wall outlets before cleaning the system Unplug the system from the wall outlet and refer servicing to qualified personnel if The power cord or plug is damaged Liquid has been spilled into the system The system does not operate properly when the operating instructions are followed The system was dropped or the cabinet is damaged The system performance changes Replacement parts and accessories Use only replacement parts and accessories recommended by Gateway Do not use Gateway products in areas classified as hazardous Warning locations Such areas include patient care areas of medical and dental facilities oxygen laden environments or industrial facilities 92 To reduce the risk of fire use only No 26 AWG or larger Warning D telecommunications line cord Regulatory compliance statements United States of America Federal Communications Commission FCC Unintentional emitter per FCC Part 15 This device has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful in
78. ter 1 2 Click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Printers and Other Hardware Click Double click the Printers and Faxes icon The Printers and Faxes window opens Right click the name of the printer you want to be the default printer then click Set as Default Printer Reinstall the printer driver See the guide that came with your printer for instructions on installing the printer driver You see a Printer queue is full error message Make sure that the printer is not set to work offline To make sure that the printer is not set to work offline 1 2 Click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Printers and Other Hardware Click Double click the Printers and Faxes icon The Printers and Faxes window opens Troubleshooting 3 Right click the name of the printer you want to use If the menu shows a check mark next to Use Printer Offline click Use Printer Offline to clear the check mark click Help and Support Type the keyword printer troubleshooter in the Search box Search 5 then click the arrow For more information about printer troubleshooting click Start then Help and Support Wait until files have been printed before sending additional files to the printer If you print large files or many files at one time you may want to a
79. terference to radio or television reception However there is no guarantee that interference will not occur in a particular installation If this equipment does cause interference to radio and television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment to an outlet on a different circuit from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Compliance Accessories The accessories associated with this equipment are shielded video cable when an external monitor is connected These accessories are required to be used in order to ensure compliance with FCC rules FCC declaration of conformity Responsible party Gateway Companies Inc 610 Gateway Drive North Sioux City SD 57049 605 232 2000Fax 605 232 2023 Product Gateway E 2500D This device complies with Part 15 of the FCC Rules Operation of this product is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation void the FCC compliance and negate your authority to operate the Changes or modifications not expressly
80. the Linksys wireless access point router with 4 port switch To add the ability to access a wireless Ethernet network to your wired Tips amp Tricks y Equipment you need for a router based Ethernet network For an Ethernet network you need m Two or more computers with Ethernet jacks m One router m One broadband Internet connection optional m Ethernet cables connecting all of the network equipment Chapter 7 Networking Your Computer Ethernet 10 Mbps Fast Ethernet 100 Mbps or 10 100 or Gigabit Ethernet 1000 Mbps or 10 100 1000 A mixture of components rated at different speeds will result in your network running at the speed For best results all Ethernet components should be either standard Important A of the slowest rated component When buying your router be sure the model includes everything your Tips amp Tricks y network needs including Internet security features such as a firewall to protect your network from unwanted intruders 4 port switch to eliminate the need for additional network hardware DHCP server dynamic IP address assignment to automatically configure network and IP addresses Determining if an Ethernet is already installed on your computers To determine if Ethernet is already installed on your computer 1 Click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Performance and Maintenance 2 Click Double cli
81. tics To run modem diagnostics 1 2 A Close all open programs Click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Printers and Other Hardware Click Double click the Phone and Modem Options icon then click the Modems tab Click your modem then click Properties The Modem Properties dialog box opens Click the Diagnostic tab then click Query Modem If information about the modem appears the modem passed diagnostics If no modem information is available a white screen appears with no data or if you get an error such as port already open or the modem has failed to respond the modem did not pass diagnostics click Help and Support For more information about modem troubleshooting click Start then Help and Support 70 Type the keyword modem troubleshooting in the Search box Search 5 then click the arrow The modem is noisy when it dials and connects When your modem tries to connect to another modem it begins handshaking Handshaking is a digital getting acquainted conversation between the two modems that establishes connection speeds and communication protocols You may hear unusual handshaking sounds when the modems first connect If the handshaking sounds are too loud you can turn down the modem volume Troubleshooting P To turn down the modem volume 1 0O A ON Click Start then click Control Panel The Contro
82. til it snaps into place www gateway com 53 Chapter 5 Maintaining Your Computer Closing the case Replacing the side panel P To replace the side panel 54 1 2 Make sure that all of the internal cables are arranged inside the case so they will not be pinched when you close the case Engage the panel tabs into the front of the case then swing the side panel toward the back of the computer to secure it into place Replace the side panel thumbscrews Reconnect the cables and power cord Installing memory Installing memory When you upgrade the computer memory make sure that you install the correct type of memory module for your computer Your computer uses DIMM memory P To install or replace DIMM memory 1 Remove the side panel by following the instructions in Removing the side panel on page 50 2 For more stability place your computer on its side To avoid scratching the case place it on a towel or other non abrasive surface 3 Find the memory module banks on your system board 4 if you are removing a DIMM from the memory module bank gently pull the plastic tabs away from the sides of the memory module and remove it OR If you are adding a DIMM to an empty memory module bank gently pull the plastic tabs away from the sides of the memory module bank www gateway com 55 Chapter 5 Maintaining Your Computer 56 5 O Align the notches on the new DIMM with the notches o
83. tion of service in some situations Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should make sure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas To avoid electrical shock or equipment malfunction do not attempt to Warning D make electrical ground connections by yourself Contact the appropriate inspection authority or an electrician as appropriate The Ringer Equivalence Number REN assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5 Laser safety statement All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards including IEC 825 The laser devices in these components are classified as Class 1 Laser Products under a US Department of Health and Human Services DHHS Ra
84. tore 2 GB 20 GB 40 GB 130 GB or more of data If you want to increase your internal storage space try replacing your existing hard drive with a larger drive 15 Chapter 2 Checking Out Your Gateway Computer 16 USB flash drive Use a USB flash drive for storing files or transferring files to another computer Uninterruptible power supplies A standby uninterruptible power supply UPS protects your computer from data loss during a total power failure A UPS uses a battery to keep your computer running temporarily during a power failure so you can save your work and shut down your computer correctly A UPS may also provide protection from power surges Chapter 3 Getting Started e Using your computer safely e Protecting your computer from power source problems e Turning your computer on and off e Adjusting the volume e Configuring audio jacks e Connecting the modem and network e Installing peripheral devices 17 Chapter 3 Getting Started Working safely Before using your computer read the following recommendations for setting up a safe and comfortable work area and avoiding discomfort and strain Top of screen is not higher than eye level Screen is perpendicular to Hands and your line of sight arms are parallel to the floor Feet are flat on the floor Reducing eye strain Sunlight or bright indoor lighting should not reflect on the monitor screen or shine directly into your eyes m
85. transmitted by any means or in any form without prior consent in writing from Gateway The information in this manual has been carefully checked and is believed to be accurate However changes are made periodically These changes are incorporated in newer publication editions Gateway may improve and or change products described in this publication at any time Due to continuing system improvements Gateway is not responsible for inaccurate information which may appear in this manual For the latest product updates consult the Gateway Web site at www gateway com In no event will Gateway be liable for direct indirect special exemplary incidental or consequential damages resulting from any defect or omission in this manual even if advised of the possibility of such damages In the interest of continued product development Gateway reserves the right to make improvements in this manual and the products it describes at any time without notices or obligation Trademark Acknowledgments Gateway and the Black and White Spot Design are trademarks or registered trademarks of Gateway Inc in the U S and other countries SpotShop Spotshop com and Your Ware are trademarks of Gateway Inc Intel Intel Inside logo and Pentium are registered trademarks and MMX is a trademark of Intel Corporation Microsoft MS MS DOS and Windows are trademarks or registered trademarks of Microsoft Corporation All other product names mentioned herein are used for id
86. ur computer 38 When transporting your computer we recommend that you put it in the original packaging materials Keep diskettes and your computer away from magnetic fields Magnetic fields can erase data on both diskettes and hard drives Avoid subjecting your computer to extreme temperature changes Keep all liquids away from your computer When spilled onto computer components almost any liquid can result in extremely expensive repairs that are not covered under your warranty Avoid dusty or dirty work environments Dust and dirt can clog the internal mechanisms Do not block the ventilation fan When storing your computer for an extended period of time unplug AC power Updating Windows Updating Windows Windows Update is the online extension of Windows that helps you to keep your computer up to date Use Windows Update to choose updates for your computer s operating system software and hardware New content is added to the site regularly so you can always get the most recent updates and fixes to protect your computer and keep it running smoothly Windows Update scans your computer and provides you with a tailored selection of updates that apply only to the software and hardware on your computer To run Windows Update 1 Connect to the Internet 2 Click Start All Programs then click Windows Update 3 Click Scan for Available Updates For more information about Windows Update click Start then click Help a
87. ur network running at the slowest component speed 89 Chapter 7 Networking Your Computer 90 www gateway com Appendix A Safety Regulatory and Legal Information e Safety information e Regulatory statements e Notices 91 Appendix A Safety Regulatory and Legal Information Important safety information Your Gateway system is designed and tested to meet the latest standards for safety of information technology equipment However to ensure safe use of this product it is important that the safety instructions marked on the product and in the documentation are followed f Always follow these instructions to help guard against personal injury Warning D and damage to your Gateway system Setting up your system Read and follow all instructions marked on the product and in the documentation before you operate your system Retain all safety and operating instructions for future use Do not use this product near water or a heat source such as a radiator Set up the system on a stable work surface The product should be operated only from the type of power source indicated on the rating label If your computer has a voltage selector switch make sure that the switch is in the proper position for your area The voltage selector switch is set at the factory to the correct voltage Openings in the computer case are provided for ventilation Do not block or cover these openings Make sure you provide adequate space at
88. ve lights that indicate they are working For more information see the documentation that came with your router Make sure that all computers on your network have the same workgroup name Make sure that all computers are using the same Subnet Mask If you assigned IP addresses to the computers make sure that all computers have different IP addresses For home networks IP addresses should be 192 168 N N where N is a number you assign between 0 and 254 The first N should be the same for all computers on your network and the second N should be different for all computers on your network The computer does not recognize an add in Ethernet card Shut down and restart your computer Make sure that you have installed the required software For more information see the documentation that came with your Ethernet card Reseat the card For more information about opening your computer case see Opening the case on page 50 For more information about your Ethernet card see the documentation that came with your Ethernet card Your Ethernet network is running slower than you expect If your Ethernet network is running slower than you expect check the speed of each Ethernet component For best results all Ethernet components should be standard Ethernet 10 Mbps Fast Ethernet 100 Mbps or 10 100 Mbps or Gigabit Ethernet 1000 Mbps or 10 100 1000 Mbps A mixture of Ethernet Fast Ethernet and Gigabit Ethernet components will result in yo
89. work troubleshooting in the Search box Search 5 then click the arrow Passwords Your computer does not accept your password Make sure that CAPS LOCK is turned off then retype the password Power Your computer will not turn on m Make sure that your power cord is connected correctly to your computer m If your computer is plugged into a surge protector make sure that the surge protector is connected securely to an electrical outlet turned on and working correctly To test the outlet plug a working device such as a lamp into the outlet and turn it on m Make sure that the power cord is free from cuts or damage Replace any damaged cables 73 Chapter 6 Troubleshooting Printer 74 The printer will not turn on Make sure that the printer is online Many printers have an online offline button that you may need to press Make sure that the power cable is plugged into an AC power source The printer is on but will not print Check the cable between the printer and your computer Make sure that it is connected to the correct port Make sure that the printer is online Many printers have an online offline button that you may need to press so the printer can start printing Press the button to put the printer online Check the cable for bent or broken pins If the printer you want to print to is not the default printer make sure that you have selected it in the printer setup To set a default prin

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