Home

First Virtual Communications 1150E User's Manual

1. Press the Done soft key to save the changes Press the Cancel soft key to return to the Personal Directory without saving your changes Additional phone features To delete an entry 1 Press the Up Down navigation keys to 4 scroll and highlight the desired entry 7 Delete 2 Press the Delete soft key 3 Choose one of the following Confirm Cancel Press the Confirm soft key to delete Press the Cancel soft key to return to the Personal Directory without deleting the entry To search for an entry 1 Press the Up Down navigation keys to be gt scroll and highlight the desired entry 2 Choose one of the following Dial Cancel Press the Dial soft key to dial the or resulting number Press the Cancel soft key to exit without dialing Additional phone features Using the Callers List The Callers List feature logs all incoming calls The Callers List can store up to 100 entries When the list is full the system overwrites the oldest entry Use the Callers List feature to review missed calls and to dial calls The Callers List contains e the caller s last and first name if available e the DN of the caller e the time and date of the call e the number of times the caller called Entries in the Callers List are sorted by the time the call arrived Note Calling Party Name Display CPND is affected depending on the Preferred Name Match option If Preferred Name
2. 1 Press the Goodbye Key Use the Supervisor Observe and Supervisor Headset Port The Supervisor Talk Listen Key is located in the upper left corner of the IP Phone 1150E and has an associated LED A supervisor can listen in on an active call at an IP Phone 1150E by connecting the headset into the port near the Supervisor Talk Listen Key on an agent s phone The LED remains dark to denote that the supervisor can hear the conversation while the microphone for the supervisor s headset is muted Call Center Supervisor Features To use the Supervisor Talk Listen feature 1 Plug your headset into the agent phone To use the Supervisor Observe feature for a two way conversation uaa Press the Supervisor Key The LED lights continuously and the supervisor can participate in the conversation To mute the Supervisor headset uaa Observe Agent To observe an agent Press the Supervisor Key a second time to put the supervisor headset on mute The LED turns off Press the Observe Agent Key Your position goes into Not Ready state Press the Agent Key or Dial the agent s position ID You can listen to the agent and caller s conversation Note To observe another agent repeat step two Call Center Supervisor Features Note You cannot observe an agent if the agent s call is on hold or if no calls are in progress To talk to an agent you are observing Lees 1 Press the Observe Agen
3. 4 83 Using Speed Call 0 0 0 0 cece ee 83 Using System Speed Call 0 000 c eee 85 Using Hot Line 0 2 cee eee 86 Using Intercom calling 2 00 ee eee 86 Answering a call 0 2 0 c eee ee eee 87 While on an active call 0 2 eee ee 88 Transferring a call 0 0 eee eee 89 Using Timed Reminder Recall 20 005 90 Using Attendant Recall 00 cee eee 91 Using Call Park 202 0005 ms belt ie es gia Pei aad eee eo 91 Calling Party Number Charge Account 5 93 Displaying incoming calls 00 00 eee eee 93 Tracing a Malicious call 0 0 0 2 eee eee eee 94 Additional Call Features 000 cee eee eee eee 96 Using the buzz signal 0 0 0 e eee ee 96 Using Call Page Connect to make an announcement 96 Charging a call or charging a forced call 97 Using Enhanced Override 0000 cee eeee 100 Using Forced Camp on 002 cece eee eee 101 Override Feature 0 00 eee 102 Using Privacy Release 2 2 000 c eee eee eee 103 Using Radio Page 0 eee eee 103 Using Voice Call 0 0 0 eee 105 Using the Voice Messaging control screens 106 Activate Automatic Answerback 200 055 108 Activate Call Pickup 0 000 c eee eee 108 Use Call Waiting 0 0 0 c eee 109 Forward calls srerisiisrisris ease e
4. 2493 A steady LCD icon beside a Line DN key indicates that the line is active A flashing LCD light indicates the line is on hold or the feature is being programmed A steady LCD icon beside a feature key indicates that the feature is active A flashing LCD light indicates that the feature is being programmed AutoAns a annae About the Nortel IP Phone 1150E Volume Volume Use the Volume control buttons to adjust the volume of the ringer headset and speaker Press the top button to increase the volume and press the bottom button to decrease the volume Use the Navigation keys to scroll through menus and lists appearing on the LCD display screen The outer part of this key cluster rocks for up down left and right movements Use Up and Down keys to scroll up and down in lists and the Left and Right keys to position the cursor You can also use the Left and Right keys to select editable fields that appear on the phone Press the Right key to select the field below the current position or press the Left key to select the field above the current position Use the Send Enter key at the center of the Navigation key cluster to confirm menu selections Note In most menus you can use the Send Enter key instead of the Select soft key Press the Hold key to put an active call on hold Tap the flashing line DN soft key to return to the caller on hold Use the Expand key to ac
5. Note 1 lf the Automatic Hold feature is configured for your Meridian 1 the active call is automatically put on Hold when you answer the second call Note 2 The caller hears music while on hold if the Music on Hold feature is configured for your system To retrieve a call on hold f 1 Press the Individual Line DN Key 2433 beside the flashing LCD indicator IP Phone 1150E non ACD call features Transferring a call Use the Transfer feature to redirect a call to a third party To use the Transfer feature Trans 1 Press the Transfer Key The other party is on hold and you receive a dial tone The screen displays Call on hold dial number aaa 2 Dial the number of the phone where the aaa aaa call is to be transferred aaa SWAF 3 Press the Swap Key to switch between new caller Press the Connect Key to complete the transfer The two callers are connected and your phone is ready to make or receive new calls talking with the original caller and the or Connect l To go back to the original call if the transfer is incomplete 1 Press the Goodbye key The caller remains connected to the attendant 2 Press the Individual Line DN Key with 2493 the flashing icon to return to your original call IP Phone 1150E non ACD call features Using Timed Reminder Recall Timed Reminder Recall gives you a reminder tone when a call you transferred is not answered
6. automatically parked If configured network wide Call Park can be used across networks To park a call on a System Park DN Park 1 Press the Park Key The screen displays a System Park DN and asks for confirmation Ok 2 Press the OK Key The call parks on the System Park DN IP Phone 1150E non ACD call features To park a call on a DN other than the System Park DN Park 1 Press the Park Key The screen displays Press OK to park call on 2198 Where 2196 represents the default System Park DN 2 Dial the DN where you want to park the aaa Bese ges call When you begin dialing the screen displays Enter digits then Fark When you have completed dialing the call park DN the screen displays Press OK to Fark call Ok 3 Press the OK Key The call parks on the selected DN To retrieve a parked call 1 Press an Individual Line DN Key 2493 H 2 Dial the DN where you parked the call oo Note lf a parked call is not retrieved within a specified period of time it rings back to your phone or to the attendant Check with your network administrator to determine your specified period of time IP Phone 1150E non ACD call features Calling Party Number Charge Account The Calling Party Number Charge Account feature allows you to record a callers number or charge account number for accounting purposes while on an established call To record the calling party number or charge ac
7. contact your system administrator Note The default configuration for Password Protection is off To turn Password Protection on or off EE 1 Press the Directory key 2 Press the Up Down navigation keys to 4 scroll and highlight Change Protection Mode ssa 3 Use the dialpad to enter your password aaa if Password Protection is enabled aaa Enter 4 Press the Send Enter soft key 5 Press the Up Down navigation keys to 4 scroll and highlight one of the following Enable Password Protection Disable Password Protection Configuring Telephone Options 6 Choose one of the following context sensitive soft keys or el Yes to accept the selection No to return to the Directory menu Done 7 Press the Done soft key Call Center Agent Supervisor Features Call Center Agent Supervisor Features This section describes features and procedures common to both the Call Center Agent and the Call Center Supervisor Headset interface Note Refer to your distributor for recommended headset types for use with the IP Phone 1150E Test your headset before using the phone to receive calls In a noisy environment an amplified headset is an option Select Headset type in the Options list and choose Type 1 Type 2 or Amplified When an amplified headset is used there are two methods of volume control the Volume Control Bar on the phone and the volume control on the headset amplifier Adju
8. if a Supervisor ID is not required Note If queues are retained from a prior login by an Agent ID each queue is displayed for two seconds Press In Calls Not Ready or Make Busy to cancel display of Multiple Queues Call Center Agent Supervisor Features Agent logout To logout Li 1 Press the Make Busy Key and disconnect the headset The LED indicator lights steadily Note 1 lf you press the Make Busy Key again the LED indicator will turn off At this point your phone can accept non ACD calls but you are logged out of the queue Note 2 lf you press the Make Busy Key while on an ACD call you will be logged out automatically when the call is finished Call Center Agent features Call Center Agent features This section explains the features that are available to ACD agent positions Use Activity Code This feature allows you to record the type of activity you are performing On the Meridian 1 use the Activity Key and activity codes The Meridian 1 tracks items such as the number of specific types of calls and the holding times for these calls To capture activities 2281 1 Press the Activity key ae 2 Dial the Activity Code that corresponds nng to the activity being performed 2251 3 Press the Activity key again Repeat these steps if performing multiple tasks Answer Call Center calls The In Calls Key is the lower right key on your IP Phone 1150E and is the main ACD extens
9. 03 Date May 2007 Produced in Canada To provide feedback or report a problem in this document go to www nortel com documentfeedback N RTEL www nortel com
10. 2 USB keyboard function keys during telephone calls Function key Action fi Go to speaker mode f2 Go to Headset mode f3 Place the current call on hold f4 Mute the current call f5 Volume up f6 Volume down f7 Copy f8 Quit Entering text using the telephone dialpad You can use the dialpad to enter text when you use features such as Personal Directory Redial List and Callers List Use the dialpad in conjunction with the context sensitive soft keys For example if you want to enter the letter A press the number 2 key once If you want to enter the letter C press the number 2 key three times No letters are associated with the number 1 or the 0 keys Editing text using the context sensitive soft keys You can use context sensitive soft keys to edit text when you use features such as Personal Directory Redial List and Callers List Use the context sensitive soft keys in conjunction with the dialpad Entering and editing text To edit an entry in your Personal Directory press the Directory key and select the desired entry from your Personal Directory To edit text with the context sensitive soft keys 1 Press the Edit soft key 2 Press the Left Right navigation keys to move through the text 3 Select the appropriate editing soft key for the operation you want to perform 4 Ifthe character you want is not visible press the More context sensitive soft key to access the
11. ACD call during a non ACD call or while in the Not Ready state To use the Walkaway feature a 1 Press the Hold Key The LCD indicator beside the In Calls extension flashes Call Center Agent features 2 Disconnect the headset before you leave Note Some headsets have a quick disconnect feature You can do a quick disconnect instead of disconnecting the headset To Walkaway while in Not Ready mode Not Ready LED or LCD indicator is on and Not Ready is shown on the display n 1 Press the Not Ready Key 2 Press the Hold Key 3 Disconnect the headset To return from Walkaway 1 Connect the headset Call Center Agent features Press the key next to the flashing indicator Note 1 If a caller disconnects before you return from Walkaway the Not Ready indicator flashes When you return from Walkaway you are in Not Ready mode Note 2 Even if you are using the optional handset you must disconnect the headset to activate walkaway mode There is not a quick disconnect for the handset Call Center Supervisor Features Call Center Supervisor Features In addition to the features described in this section your network administrator can assign any feature listed in the Agent features section to a supervisor s phone except Supervisor Agent Keys Agent Keys allow you to connect observe or monitor the status of each Agent position Each Agent Key is linked to a parti
12. Agent headset iS AC adapter port port a USB port WARNING Ensure that the protective rubber cap on the IP Phone 1150E Accessory Expansion Module port is in place when the port is not in use Connecting anything other than the proper Accessory Expansion Module connector to this port can cause damage to the phone Connecting the components Before you begin CAUTION Damage to Equipment Do not plug your IP Phone 1150E into a regular telephone jack This results in severe damage to the IP Phone Consult your system administrator to ensure that you plug your telephone into a 10 100BaseT Ethernet jack CAUTION Your IP Phone 1150E is designed for use in an indoor environment only Connecting the components of the phone WARNING Your IP Phone 1150E is shipped with the base locked in position To avoid damaging your phone press the wall mount lever located under the base to release the stand and pull it away from the phone Connecting the components 1 Remove the stand cover Pull upward on the center catch as indicated in Figure 5 and remove the stand cover The cable routing tracks are now accessible Figure 5 Removing the stand 2 Connect the AC power adapter optional Connect the adapter to the AC adapter jack in the bottom of the phone Form a small bend in the cable and then thread the adapter cord through the channels in the stand WARNING Use your IP Phone 1150E with the approved
13. Connect the Ethernet cable to the LAN Ethernet connection If you are using an AC power adapter plug the adapter into an ACM outlet Connecting the components Figure 6 Cable routing tracks 2 Rivet slots Method B 4 Wall mount holes Method A 7 Wall mount your phone optional Your IP Phone 1150E can be mounted either using the mounting holes on the bottom of the phone stand Method A or using a traditional style wall mount box with RJ 45 connector and 15 cm 6 inch RJ 45 cord not provided Method B Connecting the components Complete steps 1 7 as needed before you wall mount your phone Method A Press the wall mount lever and pull the phone away from the stand Using the stand cover the part you removed in step 1 mark the wall mount holes by pressing the bottom of the stand cover firmly against the wall in the location where you want to install the phone Four small pins on the bottom of the stand cover make marks on the wall Use the marks as a guideline for installing the wall mount screws not provided Install the screws so that they protrude 3 mm 1 8 inch from the wall and then install the phone stand mounting holes over the screw heads as indicated in Figure 6 Method A You may need to remove the phone from the wall to adjust the lower screws When the lower screws are snug install the phone on the mounting screws and then tighten the top screws Method B Attach the
14. Nortel AC Adapter model N0089601 for this model of phone only Note 1 Your IP Phone 1150E supports both AC power and Power over Ethernet options including IEEE 802 3af Power Classification 3 To use local AC power the optional AC adapter can be ordered Connecting the components separately To use Power over Ethernet where power is delivered over the CAT5 cable the LAN must support Power over Ethernet an AC adapter is not required Note 2 You must use CAT5e or later cables if you want to use gigabit Ethernet Install the headset Plug the connector into the RJ 9 headset jack marked with the symbol 3 on the back of the phone and thread the headset cord through the channels in the stand so that the headset cord exits the channel marked with the symbol 3 Install the Ethernet cable Connect one end of the supplied Ethernet cable to the back of your phone using the RJ 45 connector marked with the symbol z and thread the network cable through the channel marked with the symbol r Install the Ethernet cable connecting the PC to the phone optional If you are connecting your PC Ethernet through the phone connect one end of the PC Ethernet cable to your phone using the RJ 45 connector marked with the symbol amp and thread it through the channel marked with the symbol 2 Connect the other end to the LAN connector on the back of your PC Install additional cables If applicable plug in optional USB devices
15. To use Timed Reminder Recall Trans 1 Press the Transfer Key The call is put on hold aaa 2 Dial the number where you want to aaa aaa transfer the call aaa Trans 3 Press the Transfer Key again el Note lf the transfer is complete the recall timer stops If the transferred call is not answered your phone rings 1 Press the Individual Line DN Key 2433 beside the flashing LCD indicator Trans 2 Press the Transfer Key and repeat the transfer to a different DN Note f you transfer a call to a person and they pick up the line while you are still on the line press the Goodbye Key to complete the transfer Check with your network administrator to determine the time interval of your recall timer IP Phone 1150E non ACD call features Using Attendant Recall The Attendant Recall feature allows you to contact an attendant while on a call and connect the call to the attendant To contact the attendant while on a call AttRecall 1 Press the Attendant Recall Key while on a call Stay on the line until the attendant answers 2 Press the Goodbye key The caller remains connected to the attendant Using Call Park The Call Park feature allows a call to be held temporarily and to be retrieved from any phone You can park an incoming call and page the called party When you use Call Park you do not tie up a line Your network administrator can set up a System Park where most calls are
16. Type lt e 2 Press the Send Enter key Configuring Telephone Options Ss 3 Press the Up Down navigation keys to 4Ce gt scroll and highlight a headset type 4 Choose one of the following Select Cancel Press the Select soft key to save the or configuration Press the Cancel soft key to keep existing configurations Changing feature key labels The Change feature key label option renames the label displayed next to each feature key or restores the default labels to the keys collectively or individually To rename feature key labels press the Services key select Telephone Options and select Change feature key labels Note If a feature key is configured as an auto dial key the label does not change if the auto dial key configuration changes To rename the labels Le 1 Press the Send Enter key 2493 2 Press the feature key that you are changing Note If you press a prime DN key an error message appears ae 3 Enter the new information for the feature ass key label To enter special characters press the Up navigation key Configuring Telephone Options 4 Choose one of the following Select Cancel Press the Select soft key to save the or changes and return to the Telephone Options menu Press the Cancel soft key to keep existing configurations To restore the default labels To restore feature key labels press the Services key select Telephone Options
17. a busy tone or no answer The Ring Again feature lets you know when the person you dialed is available or has used their phone The feature notifies you when to redial your party The Ring Again feature automatically redials the number To use Ring Again 1 Dial a number and receive a busy tone aaa or no answer aaa RingAgn 2 Press the Ring Again Key The screen displays Ring again is active To call a Ring Again party when you receive notification When the number you want to reach is available or the person has re used their set you hear the Ring Again tone 2637 1 Press an Individual Line DN Key IP Phone 1150E non ACD call features RraCall 2 Press the Ring Call Key a To cancel Ring Again before notification Canc1RA 1 Press the Cancel Ring Again Key The screen displays Ring Again is cancelled Using Last Number Redial Last Number Redial allows you to automatically redial the last number you dialed This feature must be enabled by your network administrator To use Last Number Redial 2637 Danma 1 Press an Individual Line DN Key 2637 2 Press the Individual Line DN Key again The last number you dialed is automatically redialed Using Speed Call The Speed Call feature allows you to automatically dial frequently called numbers by entering a one two or three digit code Contact your network administrator to determine the capacity of your Speed Call list A ph
18. access by your network administrator To use Call Trace while you are on a call CallTrace 1 Press the Call Trace Key IP Phone 1150E non ACD call features To use Call Trace if you do not have a Call Trace Key Trans 1 Press the Transfer Key or the Conference Key Cont Lo naa gaa 2433 ___ 2 Dial the Malicious Call Trace FFC 3 Press the Individual Line DN Key beside the flashing LCD indicator to return to the call Additional Call Features Additional Call Features Using the buzz signal Buzz allows one person whose phone is linked to another phone to signal the other phone The person signaled hears a buzz Use this feature to notify the other person of a call a visitor or a request To buzz the phone linked to yours Buzz 1 Press the Buzz Key The phone linked to yours buzzes as long as you hold down the key Using Call Page Connect to make an announcement Call Page allows you to make an announcement over the paging system To make a page call dial the paging trunk access code Note When the Page Key is used on an attendant console it overrides the phones the phones are disconnected and must re access the paging trunk To connect to the paging system 2637 1 Press an Individual Line DN Key 7 2 Dial the paging trunk access code The see connection to the paging system is complete Additional Call Features 3 Make your announcement To disconnect from
19. between the three of you If anyone disconnects the other two persons will remain connected To end the connection 1 Press the Goodbye key Additional Call Features Using Forced Camp on Forced Camp on allows your phone to automatically ring another phone as soon as that phone disconnects from its current call Forced Camp on allows you to camp on both internal and external calls To use Forced Camp on 1 Dial a phone number and receive a busy aaa signal aaa Override 2 Press the Override Key or enter the Override FFC to initiate a Forced Camp on If either of the persons on the call disconnects at this time you receive an overflow fast busy engaged signal Note The person you called hears a tone and you hear ring ringback signal or busy engaged signal depending on the options chosen You are now camped on to the number you dialed 3 When the person you called finishes their call your phone automatically dials the number Both your phone and their phone ring Additional Call Features To answer a camped on call 2637 1 Press the Individual Line DN Key beside the flashing LCD indicator You are connected to the camped on caller Note Your phone can be programmed for either Camp on or Call Waiting but not both Override Feature You can Override a busy signal and interrupt another call To override a busy engaged signal sag 1 Diala phone number and receive a
20. busy signal aaa Override 2 Press the Override key or enter the Override FFC The people on the call in progress receive a tone for approximately one second the feature connects the three of you together A short tone repeats every sixteen seconds To end the connection 1 Press the Goodbye key Additional Call Features Using Privacy Release Privacy Release allows one or more people who share your DN to join your call To use Privacy Release while on an established call Privkls 1 Press the Privacy Release Key while you are on a call Other persons can now join the call if they press the shared Line MADN Key on their phone Using Radio Page Some phone systems can have an on site Radio Paging system This system feature allows you to page a person and stay on the line until they answer The paged person answers the call when they enter a special Paging Meet me code from any phone This connects the person paged to the party who paged them To use Automatic Pre selection Meet me page 2637 1 Press an Individual Line DN Key lt 2 Dial the Radio Paging FFC You receive aaa paging dial tone Additional Call Features aaa 3 Dial the number of the party you want to aaa SEa 4 aaa page You receive ringback ring tone aaa Note 1 The person you paged uses any phone to enter a Radio Paging Answer code plus their own DN This action connects you and the person page
21. from your telephone e password protected telephone features for example Personal Directory Redial List and Callers List Your system administrator defines your initial SCPW Contact your system administrator for detailed information To change your SCPW Lx Services 4 be J gt 1 Press the Services key 2 Press the Up Down keys to scroll and highlight Password Admin About the Nortel IP Phone 1150E 3 Press the Send Enter key H 4 Use the dialpad to enter your password aaa at the prompt aga 5 Press the Up Down keys to scroll and 4 highlight New Password bd 6 Press the Send Enter key H 7 Use the dialpad to enter the new aaa password aaa Select 8 Press the Select soft key to accept the new password If you are locked out of your IP Phone 1150E or if you forget your SCPW contact your system administrator Note The default configuration for Password Protection is off To turn Password Protection on or off 1 Press the Directory key Directory About the Nortel IP Phone 1150E Ves Ho m ig rn Done Press the Up Down navigation keys to scroll and highlight Change Protection Mode Use the dialpad to enter your password if Password Protection is enabled Press the Enter soft key Press the Up Down navigation keys to scroll and highlight one of the following Enable Password Protection Disable Password Protection Choose one of
22. future use seven dedicated Automatic Call Distribution ACD fixed keys for default Agent key configuration with an integrated LED configured by your system administrator Supervisor Talk Listen Emergency Supervisor Make Busy Not Ready About the Nortel IP Phone 1150E In Calls Activity eight dedicated ACD fixed keys for Supervisor key configuration with an integrated LED configured by your system administrator Supervisor Talk Listen Display Agents Interflow Answer Emergency Answer Agent Call Agent Observe Agent In Calls Call Duration Timer Corporate Directory Personal Directory Redial List Callers List Password Administration Virtual Office Branch Office integrated Gigabit Ethernet switch for shared PC access LAN Ethernet port PC Ethernet port Agent headset port Supervisor headset port USB port to support standard USB keyboard mouse or powered hub Note Powered downstream 1 1 compliant USB hubs are supported including USB 2 0 hubs if they offer USB 1 1 backwards compliancy About the Nortel IP Phone 1150E e automatic network configuration e Hearing Aid Compatibility HAC as per FCC Part 68 e wireless device support Agent port only through Bluetooth Bluetooth 1 2 compliant Audio Gateway Headset Profile e language support English French Swedish Danish Norwegian German Dutch Portuguese Cz
23. key select Telephone Options and select Call Log Option To configure default area codes maximum of three 4 fej 2 3 4Ce J 1 Press the Up Down navigation keys to scroll and highlight Area Code Setup Press the Send Enter key Press the Up Down navigation keys to scroll and highlight one of the following Area Code 1 Area Code 2 Area Code 3 Press the Send Enter key Use the dialpad to enter the number at the prompt Configuring Telephone Options 6 Choose one of the following Select Cancel Press the Select soft key to save the or configuration Press the Cancel soft key to keep the existing configurations To edit area code display 1 Press the Up Down navigation keys to scroll and highlight Area Code Setup B a 2 Press the Send Enter key 3 Press the Up Down navigation keys to 4 scroll and highlight one of the following Area Code 1 Area Code 2 Area Code 3 4 Press the Send Enter key ot 5 Use the dialpad to edit the number aaa Configuring Telephone Options 6 Choose one of the following Select Cancel Press the Select soft key to save the or configuration Press the Cancel soft key to keep existing configurations Choosing a ring type The Ring type option configures the phone ring tone To choose a ring type press the Services key select Telephone Options and select Ring type To se
24. more information see Using Virtual Office on page 129 Note The Password Admin Virtual Office Login and Test Local Mode menus are not available on all IP Phone 1150E phones Consult your system administrator Figure 7 Telephone Options menu Volume adjustment Headset Type Contrast adjustment Call Log Options Language Ring Type Date Time Call Timer Display diagnostics Call Indicator Light Local Dialpad Tone Change Feature Key Label Set Info Name Display Format Diagnostics Live Dialpad Note When an option has a sublist an ellipsis appears after the option Configuring Telephone Options Using the Telephone Options menu Use the Telephone Options menu to access the following Adjusting the volume on page 38 Adjusting the display screen contrast on page 39 Selecting a language on page 40 Selecting date and time format on page 41 Accessing display diagnostics on page 41 Choosing a local dialpad tone on page 42 Viewing phone information on page 43 Diagnostics on page 43 Selecting a headset type on page 44 Configuring call log options on page 45 Choosing a ring type on page 50 Enabling or disabling Call Timer on page 51 Setting the call indicator light on page 51 Changing feature key labels on page 52 Configuring the name display format on page 54 Configuring Live Dialpad
25. on page 54 To use the Telephone Options menu 1 Press the Services key 2 Press the Up Down navigation keys to scroll and highlight Telephone Options Configuring Telephone Options 2 Select Cancel Adjusting the volume 3 Press the Send Enter key Press the Up Down navigation keys to scroll and highlight an option for example Language Press the Send Enter key The display provides information required to adjust your selection Choose one of the following Press the Select soft key to save changes and return to the Telephone Options menu Press the Cancel soft key to keep existing configurations To adjust the volume press the Services key and select Telephone Options and select Volume adjustment To adjust the volume Press the Up Down navigation keys to scroll and highlight one of the following Headset talk Ringer Headset listen Buzzer Configuring Telephone Options 2 Press the Send Enter key 3 To increase or decrease the volume do Dowr LF one of the following or Press the Down and Up context or sensitive soft keys Press the Up Down navigation keys 4 Choose one of the following Select Cancel Press the Select soft key to save the or volume level and return to the Telephone Options menu Press the Cancel soft key to keep existing configurations Adjusting the display screen contrast To adjust
26. on your phone to prevent others from making calls from your phone and to prevent access to protected features for example Remote Call Forward Status Messages A message displayed to inform the user of important information A right arrow appears if more than one Status Message is present Examples of Status Messages include Message Waiting All Lines Forwarded to 6453 Do Not Disturb On Ring Again active and Ringer is OFF System or Switch Your office communication system Switchhook A button on which the handset presses down disconnecting your call when you replace the handset The handset when lifted releases the switchhook and you either answer an incoming call or you receive a dial tone to make a call User interface Screen displays that interact with the end user as a result of an action or event Visual Alerter Message Waiting indicator An LCD or an LED that flashes to indicate that a message is waiting or when the ringer is on Index A About the IP Phone 2004 145 ACD calls 64 Activity code 64 agent ID 60 agent keys 72 Agent Return 69 Agent Walkaway 69 announcement 96 105 Answer Agent 73 answer calls 87 Answer Emergency 73 Answer Supervisor 68 Attendant Recall 91 Auto Dial 81 display number 81 Automatic Answerback 95 B Busy Override 102 buzz 96 c call accounting 93 Call Agent 74 Call Charge 97 Call Forward 111 Internal 112 Call Join 117 Call Page 96 Call Par
27. the following context sensitive soft keys Yes to accept the selection No to return to the Directory menu Press the Done soft key Entering and editing text Entering and editing text You can enter and edit text on your IP Phone 1150E using the following methods e Entering text using the telephone dialpad on page 27 e Editing text using the context sensitive soft keys on page 27 The use of any of these methods for text entry or editing depends on the application Table 1 shows the applications and input devices that you can use for text entry Table 1 Application text entry Call Server related applications Dialpad for example changing feature key labels adding personal USB keyboard for numeric directory entries or dialing srmes ohy Graphical applications USB keyboard Local Tools menu USB keyboard Dialpad for numeric entries Entering text using the USB keyboard You can use the USB keyboard when connected to enter text in the tools and graphical applications For number entry in telephone applications for example when dialing you can use the keyboard to enter digits 0 9 as well as and Other characters are ignored Entering and editing text When on a call you can use the function keys f1 f2 f3 f4 f5 f6 f7 and f8 to control the telephone Table 2 shows the function keys and their associated action during telephone calls Table
28. the paging system 1 Press the Goodbye key Charging a call or charging a forced call Call Charge allows you to charge a call to a specific account Forced Charge Account allows you to charge long distance calls from a phone restricted to local calls To charge or force charge a local or a long distance call to an account before you dial 2637 1 Press an Individual Line DN Key Account 2 Press the Account Key The screen displays Enter account number 3 Dial the charge account number Use naa the Clear Key or Delete Key to edit the number Press the Exit Key to leave the screen without charging the call Ok 4 Press the OK Key a Additional Call Features To charge a call in progress Charge 1 Account 2 Baa aaa 3 aaa aaa OK 4 Dial the number Press the Charge Key The screen displays Select Charge ture Press the Account Key The screen displays Enter account number Dial the charge account number Use the Clear Key or Delete Key to edit the number Press the Exit Key to leave the screen without charging the call Press the OK Key You return to your call To charge a call to an account when you transfer a call Trans 1 Account 2 Leal Press the Transfer Key The call is placed on hold Press the Account Key Dial charge account number You receive dial tone Additional Call Features Connect Leal Dial the number of the phone where the cal
29. twice to access the Local Tools menu and use the navigation keys to access the following items e 1 Preferences e 2 Local Diagnostics e 3 Network Configuration e 4 Lock Menu Press the Services key to exit from any menu or menu item Note Your system administrator can establish a password for the Local Tools menu If you attempt to access the Local Tools menu and a dialog box appears prompting you for a password contact your system administrator About the Nortel IP Phone 1150E Press the Message Inbox key to access your voice mailbox Note This function is not available on all phones consult your system administrator The following telephone controls are IP Phone 1150E Supervisor phones only Press the Ans Emerg key to join the agent in an emergency situation call Press the Interflow key to forward calls to a predefined target queue when the call backlog or the waiting time in the queue exceeds a set threshold Press the Ans Agent key to open the direct line between the Supervisor and the agent The Ans Agent key corresponds to the agent Supervisor key Press the Call Agent key to connect to an agent position Press the Obv Agent key to monitor activity on the agent phone About the Nortel IP Phone 1150E Telephone display Your IP Phone 1150E has three display areas e The upper display area provides line and feature key status e The middle display area contains single line info
30. 15 cm 6 inch CAT5e cable position the stand over the mounting rivets and slide the phone down the wall so that the rivets fit into the slots on the stand indicated in Figure 6 Method B Replace the stand cover Ensure that all cables are neatly routed and press the stand cover into place until you hear a click Put the phone in the wall mount position optional If you wall mounted your phone put it in the wall mount position by holding the Tilt lever and pressing the phone towards the base until the phone is parallel with the base Release the Tilt lever and continue to push the phone towards the base until you hear a click Ensure the phone is securely locked in position Configuring Telephone Options Configuring Telephone Options The IP Phone 1150E allows you to customize certain characteristics Screen prompts take you step by step through procedures to keep you informed on the status of various settings The IP Phone 1150E Services menu lists the following submenus The Telephone Options menu enables you or your system administrator to configure phone preferences The Telephone Options menu offers the options shown in Figure 7 The Password Admin menu enables you or your system administrator to change the Station Control Password SCPW The Virtual Office Login and Test Local Mode for branch office menus are listed when an IP Phone 1150E Class of Service is configured for Virtual Office and branch office For
31. Individual DN Key aaa 2 Dial the number you want to call Call Center Agent features To answer a non ACD call 2637 1 Press the DN Key next to the flashing aam indicator You are connected to your non ACD caller Contact your supervisor To answer your supervisor when your phone rings and the Supervisor indicator flashes 1 Press the Supervisor Key If you are on a call and hear a buzz and the Supervisor indicator flashes 1 Press the Hold Key 2 Press the Supervisor Key To call your supervisor Press the Supervisor Key If you are on a call this automatically puts the call in progress on Hold i To return to the ACD call Press the In Calls Key Call Center Agent features To Conference your Supervisor during a call in progress 1 Press the Supervisor Key The caller is on hold and you can talk privately with your supervisor 2 Press the Supervisor Key a second time to have a three way conversation with the supervisor and the caller To Transfer to a supervisor during a call in progress Lomo a 1 Press the Supervisor Key The caller is on hold and you can talk privately with your supervisor 2 Press the Supervisor Key again when the supervisor answers 3 Press the Goodbye Key to disconnect from the call The caller remains connected with your supervisor Use Walkaway and Return from Walkaway Use this feature when you need to leave your desk during an
32. Match is on the CPND appears according to your configurations If the Preferred Name Match option is off the CPND appears according to the system configurations To access the Callers List press the Directory key and select Callers List Note If password control is enabled enter your SCPW at the prompt Additional phone features To dial an entry 1 Press the Up Down navigation keys to 4 scroll and highlight the desired entry Dial 2 Press the Dial soft key To delete an entry 1 Press the Up Down navigation keys to 4 scroll and highlight the desired entry Delete 2 Press the Delete soft key l 3 Choose one of the following Confirm Cancel Press the Confirm soft key to delete Press the Cancel soft key to return to the Personal Directory without deleting the entry Additional phone features To delete the entire Callers List Delete 1 Press the Delete soft key 2 Choose one of the following context sensitive soft keys or Yes to delete the entire Callers List No to return to the previous screen Using the Redial List The Redial List feature logs all outgoing calls Redial List can stored up to 20 entries When the list is full the system overwrites the oldest entry Use the Redial List feature to review calls made and to redial previously dialed calls The Redial List contains e the last and first names of the dialed party if available
33. N 2 Priority 2 ACD DN 3 Priority 3 ACD DN 4 Priority 4 ACD DN 5 Priority 5 Dial your Agent ID Supervisor ID ACD DN 1 Priority 1 ACD DN 2 Priority 2 ACD DN 3 Priority 3 ACD DN 4 Priority 4 ACD DN 5 Priority 5 2 Select one of the following four login options Login without Supervisor ID and without Priority To login with Supervisor ID and without Priority To login without Supervisor ID and with Priority To login with Supervisor ID and with Priority Press either the In Calls Key or the Not Ready Key to enter the ACD queue Call Center Agent Supervisor Features To correct errors during the login procedure A 1 Dial 0 to correct the previous entry The aaa Supervisor ID ACD DNs and Priorities can be re entered see the example below Example To re enter ACD DN 1 without using Priority press 0 to correct ACD DN 1 Dial your Agent ID Supervisor ID ACD DN 1 0 ACD DN 1 ACD DN 2 ACD DN 3 ACD DN 4 ACD DN 5 Default login If you usually use the same phone you do not need to repeat the entire login process at the beginning of each shift The default login places you in the same ACD queues and the same supervisor that the set had in the previous login To use the default login feature 7 1 1 Press the In Calls Key 2 Dial your Agent ID if your queue aaa requires a Supervisor ID or Dial your ii Agent ID
34. NORTEL Nortel Communication Server 1000 IP Phone 1150E User Guide 010000000 COCOCOSOONN HN W amp a 000010101010000 10101 Revision history Revision history May 2007 Standard 01 03 This document is up issued to support Nortel Communication Server 1000 Release 5 0 software This document was up issued to 01 03 to reflect a change in technical content found in the regulatory section October 2006 Standard 01 02 This document is up issued to support Nortel Communication Server 1000 Release 4 5 software This document was up issued to 01 02 to reflect a change in technical content found in the regulatory section October 2006 Standard 01 01 This document is up issued to support Nortel Communication Server 1000 Release 4 5 software This document was up issued to 01 01 to reflect a change in technical content found in the regulatory section Revision history Contents About the Nortel IP Phone 1150E 2 05 11 Basic features 0 0 ee es 12 Telephone controls 0 000 eee ees 15 Telephone display 2 0 eee 22 Call features and Flexible Feature Codes 22 Security features 6 eens 23 Using encrypted calling 0 0 eee eee eee 23 Managing your Station Control Password SCPW 23 Entering and editing text 0 eee eee eens 26 Entering text using the USB keyboard 26 Entering text using
35. all Additional Call Features Connect 3 Press the Connect Key The person on hold joins your conversation Selectable Conferee Display and Disconnect You can view the list of active conferees by using the Conferee Selectable Display Key and disconnect any party that has been added to the conference call To view active conferees Conf Se1lbsr 1 While on a conference call press the Conferee Selectable Display Key The LCD indicator turns on With each key press the screen changes to show a different active conferee Note This action has no effect on the displays of the other phones involved in the conference 1 Press the Goodbye key To disconnect a conferee Conf Se1lbsr 1 While on a conference call press the el Conferee Selectable Display Key The LCD indicator turns on Continue to press the key until the conferee you want to delete appears on the screen Additional Call Features 2637 2 Press the Individual Line DN Key on Lesa which the conference call is established The selected conferee is disconnected from the call Note lf there are additional conferees to be disconnected press the Conferee Selectable Display Key until the conferee that is to be disconnected is displayed on the screen 3 Press the Goodbye key Use Group Call Group Call automatically calls members of a predefined group one ata time until they have all answered Ask your network administ
36. and select Change feature key labels 2 Use the Up Down navigation keys to 1 Press the Send Enter key ee 4 fe gt scroll and highlight one of the following a Restore all key labels Press the Yes soft key to change all feature keys to default values b Restore one key label Press the Select soft key Press the feature key Press the Yes soft key to change the selected feature key label to the default value Note When labels are changed to default values you cannot undo the change The label configurations must be reentered Configuring Telephone Options Configuring the name display format You can configure your IP Phone 1150E to display the name of the incoming calling party in the following formats e firstname last name e last name first name To configure name display format press the Services key select Telephone Options and select Name Display Format To configure name display format 1 Press the Up Down navigation keys to 4 scroll and highlight Name display z format 2 Press the Send Enter key 3 Press the Up Down navigation keys to 4 scroll and highlight one of the following first name last name last name first name 4 Choose one of the following Select Cancel Press the Select soft key to save the or configuration Press the Cancel soft key to keep existing configurations Configuring Live Dialpad The Live Dialpad op
37. bes actions to correct the causes Table 6 Troubleshooting Virtual Office Part 1 of 3 BIG IE Message Probable Cause Actions Busy try again Remote IP Phone is active not idle Wait for remote IP Phone to become idle and try again ACD is logged in Log out of ACD IP Phone before initiating Virtual Office from another IP Phone Make Set Busy is inactive on ACD IP Phone Configure Make Set Busy active on ACD IP Phone Invalid ID 1 Incorrect User ID Enter correct User ID entered User ID is not in Notify system Gatekeeper database administrator Invalid ID 2 Incorrect User ID Enter correct User ID entered Invalid ID 3 Incorrect User ID Enter correct User ID entered User ID in Gatekeeper database points to originating Call Server Notify system administrator Locked from Login Three failed attempts to enter the correct Station Control Password Wait one hour for the lock to clear automatically or notify system administrator to clear lock Additional phone features Table 6 Troubleshooting Virtual Office Part 2 of 3 BIE IEN Probable Cause Actions WUCSEETIJ Permission Remote phone has no Notify system Denied 1 Station Control administrator Password Permission Incorrect User ID Enter correct User ID Denied 3 entered Remote phone has no Notify system Station Control ad
38. ce for verification 3 Press the Goodbye key Set up a Conference call You can set up a Conference call for up to six people including yourself Contact your network administrator to determine the maximum number of people your system allows on a conference call To set up a conference call Cont 1 Press the Conference Key while you are on a call The other party is on hold and you receive dial tone The screen displays Call on hold dial number 2 Dial the number of the person you want aaa to add to the conference Additional Call Features SwWaF 3 Press the Swap Key to switch between talking with the original caller and the new caller Press the Connect Key to complete the conference Everyone is able to join the conversation Connect l If the person you attempt to add to the conference is unavailable 1 Press the Goodbye key 2637 2 Press the Individual Line DN Key beside the flashing LCD indicator to return to your original call Join a call The Call Join feature allows you to connect an incoming call to a call already in progress thereby creating a conference call In order to use Call Join your phone must be configured with either a second line DN or a Call Waiting Key To connect a call on hold on a different line to your current call Cont 1 Press the Conference Key 2637 2 Press the Key that has the caller you Lesa want to connect to your current c
39. cess external server applications About the Nortel IP Phone 1150E Feature key reserved for future use Activity key reserved for future use Use the Goodbye key to terminate an active call Press the Emergency key to join the supervisor into a call that you judge to be an emergency situation Press the Mute key to listen to the receiving party without transmitting Press the Mute key again to return to two way conversation The Mute key applies to headset microphones Note 1 The Mute LED indicator located on the Mute key flashes to indicate that the microphone is muted Note 2 The Supervisor key acts as a mute key for the Supervisor It is active when flashing Press the Make Busy key to log out of the ACD queue and agent position Press the Not Ready key to exit the ACD queue without logging out Press the In Calls key to answer incoming ACD calls About the Nortel IP Phone 1150E NORTEL When a message is waiting the red Visual Alerter Message Waiting indicator flashes Also this indicator flashes when the set ringer is on When a data related message such as an instant message is received the blue Feature Status Lamp flashes Also this indicator flashes when a contact has come online Note This function requires server support and therefore is not available on all phones consult your administrator Press the Copy Key to copy entries to your Personal Directory from o
40. codes which may override your phone s class of service restrictions The System Speed Call feature is set up on the system by your network administrator It is a speed dial number that is common to many users therefore it is set up on the system not on your individual phone To make a System Speed Call 2637 eel 1 Press an Individual Line DN Key SpcCtrl 2 Press the System Speed Call z Controller key or the System Speed Call User Key or enter the System or Speed Call User FFC SecUlsr Lael IP Phone 1150E non ACD call features aaa 3 Dial the Speed Call code assigned to the aaa aaa phone number The number is aaa automatically dialed Using Hot Line The network administrator can program a Hot Line Key that allows you to dial a specific number automatically The network administrator can apply other features to the Hot Line such as Call Redirection so that the Hot Line call is answered by a person and not by a voice mail box To use Hot Line HotLine 1 Press the Hot Line Key The Hot Line Key automatically dials the number Note f your main DN is a Hot Line the Hot Line dials the number automatically Using Intercom calling The Intercom feature connects a group of people together through an Intercom Key You can use the Intercom feature to call a member of your intercom group by pressing a code assigned to each member of the group The intercom group must be set up by your network adm
41. count number Charge 1 Press the Charge Key The screen displays Select Charge ture Account 2 Press the Account Key The screen displays Enter account number or or Press the Calling Party Number Key EnterCal lPartu The screen displays Enter Calling Farts number me 3 Dial the charge account number or aaa calling party number Use the Clear Key ase or Delete Key to edit the number Press the Exit Key to leave the screen without charging the call Ok 4 Press the OK Key to return to your call Displaying incoming calls The Display Key allows you to be on an active call and display an incoming caller s name and or number if not automatically displayed without interfering with the call in progress IP Phone 1150E non ACD call features To view the name of a second caller while on a call in progress Disrlay 1 Press the Display Key a 2 Press the flashing Individual Line DN 2433 O Key The call waiting information appears on the display Note 1 Use of the Display Key does not interfere with the call in progress Note 2 You can use the Display Key in combination with other feature keys to display information associated with the feature Tracing a Malicious call Malicious Call Trace provides a way for you to trace nuisance calls The feature is available for both internal and external calls When the key is pressed your Directory Number and the phone number of the caller are recorded for
42. cular agent position and can be used along with the Call Agent or Observe Agent Keys The following table shows the meaning of LCD indicator associated with an Agent Key Table 4 LCD status indicators Indicator Agent Status Off No agent logged in at this position On Busy on an ACD call Slow Flashing Waiting for an ACD call Fast Flashing Busy on a non ACD call Call Center Supervisor Features Answer Agent When your phone rings and the Answer Agent indicator flashes Lote 1 Press the Answer Agent Key Your position goes into Not Ready state and you are connected to the agent To disconnect an agent call Ls 1 Press the Goodbye Key Answer Emergency When your phone buzzes and the Answer Emergency indicator flashes 1 Press the Hold Key if you intend to return to the call in progress 2 Press the Answer Emergency Key Your position goes into Not Ready state and the Answer Emergency indicator lights continuously You are connected to the call To disconnect from the emergency call ss 1 Press the Goodbye Key Call Center Supervisor Features Call Agent To call an agent 1 Press Call Agent Key your position goes into the Not Ready state 2637 2 Press the Agent Key assigned to the ome F or 3 Dial the agent s position ID Note To talk to another agent repeat steps one and two or press the Agent Key for the next agent To leave Call Agent state
43. d Note 2 lf your call goes unanswered for a preset time period you receive a continuous high pitched tone then silence Press the Goodbye Key To use Automatic Post selection Note Use this feature when the called party is either busy on the phone or away from the desk To page the called party there is no need to redial the number of the called party RadioPage 1 Press the Radio Page Key You receive special dial tone 2 Dial the Radio Paging Access FFC You aa ae a receive ringback ring tone aga Note 1 The person you have paged can proceed to any phone enter their Radio Paging Answer code plus their own DN This action connects you and the person paged Note 2 You receive a fifteen second high pitched tone then silence if the party paged does not answer the call within a preset time period When you receive this signal press the Goodbye Key Additional Call Features To use the Special Radio Paging features If you carry a Radio Pager you will receive a paging indication when another Meridian 1 phone user access the Radio Paging system and dials your DN If the Radio Paging system is set up to function in Meet me mode you can use the following steps to answer the paging call from any Meridian 1 extension 2637 1 Press an Individual Line DN Key aon 2 Dial the Radio Paging Answer FFC You aaa receive paging tone aaa saa 3 Dial your own DN You are connected to the paging call
44. d 3 Press the Internal Call Forward Key Leal To cancel Internal Call Forward IntForward 1 Press the Internal Call Forward Key el and enter the Internal Call Forward Deactivate FFC Additional Call Features To reinstate Internal Call Forward to the same number IntForward 1 Press the Internal Call Forward Key twice IntForward Lal Use Remote Call Forward The Remote Call Forward feature allows you from any phone other than your own to forward calls directed to your Individual Line DN to another phone To activate Remote Call Forward C Oo 2 1 Lift the handset on the remote phone that you are using to forward your calls Bun aaa F aaa 2 If you call from a phone outside the zag system first dial your Direct Inward System Access number and wait for dial tone H aaa 3 Dial the Remote Call Forward Activate FFC to activate the feature BEB aaa aaa 4 Dial your Station Control Password Refer to Secure your phone on page 115 Bus aaa er HE 5 Dial your Individual Line DN You get a dial tone before you dial your number Additional Call Features Bua aaa i aaa 6 Dial the number where you want to forward your calls If you forward calls to an invalid number you receive a fast busy tone 7 Press the Key To forward calls to a previous call forward phone number skip step six above To cancel Remote Call Forward CG gt J 1 Lift
45. e The Local DialPad Tone option produces Dual Tone Multi Frequency DTMF sounds a single tone or no sound when you press a key on the dialpad To choose a local dialpad tone press the Services key select Telephone Options and select Local DialPad Tone To choose a local dialpad tone o 1 Press the Up Down navigation keys to 4 tej gt scroll and highlight one of the following z dialpad tones None to disable all tones Short Click to enable a single tone for all keys DTMF to turn ona separate DTMF tone for each key 2 Choose one of the following Select Cancel Press the Select soft key to save the or tone selection and return to the Telephone Options menu Press the Cancel soft key to keep existing configurations Configuring Telephone Options Viewing phone information The Set Info option displays the following phone specific information e IP address e Hardware ID of the IP Phone e Current firmware version To view phone information press the Services key select Telephone Options and select Set Info To view phone information 1 Press the Up Down navigation keys to 4 scroll through the list to view phone information Cancel 2 Press the Cancel soft key to return to the Telephone Options menu Diagnostics The Diagnostics option displays the following phone specific information e Diag Tools Ping do Route Traces e EtherStats Speed Auto Neg CRC Errors Colli
46. e 2001 Yes with restrictions IP SoftPhone 2033 Yes with restrictions IP Phone 2002 Yes IP Phone 2004 Yes IP SoftPhone 2050 Yes with restrictions IP Phone 2007 Yes Note A Virtual Office login from an IP Phone 1150E to an IP Phone 1120E or IP Softphone 2050 is blocked in certain situations Consult your system administrator Logging in to Virtual Office To activate Virtual Office on your Office phone from your Remote phone Services 1 Press the Services key a 2 Press the Up Down navigation keys to ej gt scroll and highlight Virtual Office Login f e 3 Press the Send Enter key Additional phone features aaa 4 Atthe prompt enter your user ID f 5 Press the Send Enter key aaa 6 At the prompt enter the home Station Control Password SCPW Note 1 lf the user ID is not found locally the message Locating Remote Server is displayed Note 2 After three failed login attempts wait 1 hour before attempting to log in again or contact your system administrator to reset your password For more information see Security features on page 23 Note 3 Your Virtual Office session expires after a fixed period of time determined by your system administrator A successful login transfers all the features time date and tones to your Remote phone from your Office phone Using Virtual Office on your Remote phone Because the display characteristics including size vary from
47. e Pickup Group number of the H phone that is ringing Note The network administrator assigns the Pickup Group number To answer a call at a specific extension in any Pickup Group 2637 1 Press an Individual Line DN Key DHPickur 2 Press the DN Pickup Key or enter the Pickup Directory Number FFC Use Call Waiting Call Waiting puts your current non ACD call on hold while you answer an incoming call Example The attendant routes an outside call to you while you are on an existing call Call Waiting allows you to recognize the call and respond to it This feature must be enabled by your network administrator Additional Call Features To answer an incoming call while on another call 1 Press the Hold Key when you hear the tone The Call Waiting status icon appears in the display CallWait 2 Press the Call Wait Key to answer the call To return to your first phone call Press the Hold Key if you want to put the second call on hold or 2 Press the Goodbye key to end the second call 2637 3 Press the Individual Line DN Key associated with the first call l If you do not have a Call Waiting Key If you do not have a Call Waiting Key and you hear the Call Waiting tone press the Goodbye key to end your current call _ 2637 2 Press the Individual Line DN Key beside the flashing LCD icon to answer the incoming call Additional Call Features Forward cal
48. e h6 05 aksa Deed eee te bea ake een 59 Login with Agent ID and Multiple Queue Assignment MQA 0 000 e eee tees 60 Delfau login si 2 5a02eek Ye ee eign OAM Gee Eye eS 62 Agent logout 2is 34 organ sane Drie onan ea ee 63 Call Center Agent features 00 scenes 64 Use Activity Code 2 2 0 00 00 cece 64 Answer Call Center calls 0 000e eee eeee 64 Call Forcing prai renea vee isre o bake alsa d eae 65 The Emergency Key 00 2 e eee eee 66 Use Not Ready 0 0 cee ee 66 Activate Make Set Busy 000 eee eeee 67 Making non ACD calls 0 0000 cee eee 67 Contact your supervisor 0 000 cece eee 68 Use Walkaway and Return from Walkaway 69 Call Center Supervisor Features 72 AGG6NLKGYS s osd ce sue cele vioes fxd SA ede eee es 72 Answer Agent 000 73 Answer Emergency e cece eee eee eee 73 Call Agent sesde pet be eee ee god bed eee eee eae ee 74 Use the Supervisor Observe and Supervisor Headset Port 74 Observe Agent 0 000 75 IMterMlOW saz tte tiie Seok VE ake ae Slee 77 Night Service 00 cece eee 77 IP Phone 1150E non ACD call features 79 Mak a Call 2 c0 4 denn Savina iniri dee eee eee 79 Using Predial sss ss sima suua R ER 80 Using Auto Dial serri rresia cece ee 81 Using Ring Again 0 cee ee 82 Using Last Number Redial
49. e the DN of the dialed party e the time and date of the last dialed occurrence Entries in the Redial List are sorted by the time the call was received Note Calling Party Name Display CPND is affected depending on the Preferred Name Match option If Preferred Name Match is on the CPND appears according to your configurations If the Preferred Name Match option is off the CPND appears according to the system configurations To access Redial List press the Directory key and select Redial List Note If password control is enabled enter your SCPW at the prompt Additional phone features To dial an entry 1 Press the Up Down navigation keys to 4 scroll and highlight the desired entry Dial 2 Press the Dial soft key To delete an entry 1 Press the Up Down navigation keys to 4 scroll and highlight the desired entry Delete 2 Press the Delete soft key l 3 Choose one of the following context sensitive soft keys Yes Ho or Yes to delete the entry Noto return to the previous screen To delete the entire Redial List Delete 1 Press the Delete soft key Additional phone features 2 Choose one of the following soft keys Yes to delete the entire Redial List Ves Ho al a Noto return to the previous screen Using Virtual Office The Virtual Office VO feature provides a service you can use while you are away from your desk to transfer calls and all your of
50. ech Finnish Hungarian Italian Polish Spanish Russian Latvian Turkish and Katakana Figure 2 IP Phone 1150E Self labeled line programmable feature keys Data message Message waiting indicator waiting indicator NORTEL Multi field LCD a screen Send Enter key Context sensitive soft keys J Message Inbox key Gs st Outbox Shift key se _ Directory key lt i Navigation keys Supervisor eem Goodbye key Talk Listen key Feature key Mute key Emergency key Speaker Activity key Supervisor key Hold key a Make Busy key Not Ready key Expand key Volume control eere n Calls key Dialpad About the Nortel IP Phone 1150E Telephone controls This section describes the controls on your IP Phone 1150E In some geographic regions the IP Phone 1150E is offered with key caps that have English text labels Text in parentheses indicates labels appearing on the key caps for example Services Fic context sensitive soft keys are located below the display area The LCD label above each key changes based on the active feature gt Fwd When a triangle appears before a soft key label the feature is active Mores Press the More key to access the next layer of context sensitive soft keys self labeled The keys on either side of the LCD display area are Self labeled line programmable feature keys with labels on the LCD These keys also function as Line DN keys
51. ee ka ed Dae ee 111 Forward internal calls only 0 000 112 Use Remote Call Forward 0000 eee eens 113 Secure your phone 000 e eee eee 115 Set up a Conference call 0000 e ee ee 116 doma Call ina ae eee Mew bid eee eee bea eds ae 117 Selectable Conferee Display and Disconnect 118 Use Group Call 0 0 0 2c ee 119 Additional phone features 000ee eee eee 122 Using the Personal Directory 0 000 122 Using the Callers List 0000 c cee 125 Using the Redial List 0 0 0 0 ea eee eee 127 Using Virtual Office 0 0 cee 129 Logging in to Virtual Office 00000 130 Using Virtual Office on your Remote phone 131 Using Virtual Office on your Office phone 133 Logging out of Virtual Office 0 135 Troubleshooting Virtual Office 136 Using Media Gateway 1000B 00005 138 Using Test Local Mode 0 0 ee eae 139 Using Resume Normal Mode 44 139 About the Nortel IP Phone 1150E About the Nortel IP Phone 1150E The Nortel IP Phone 1150E provides easy access to a wide range of business features Your network administrator assigns features to your feature keys and provides you with passwords and other codes as required The CS 1000 system automatically controls incoming call routing to answerin
52. equires special codes ask your network administrator to provide these to you To access a feature you press a Feature Key or enter a Flexible Feature Code FFC Your network administrator supplies you with the Flexible Feature Codes for your system Note To use a feature described in this section your system software must support the feature and the feature must be assigned to your phone Check with your network administrator for more details Make a call This section describes features that you can use when you make a call There are several ways to make a call from your Nortel IP Phone 1150E To make a call from your phone use the features described in this chapter To make a call 2637 1 Press an Individual Line DN Key IP Phone 1150E non ACD call features aaa i see 2 Dial the number cue Note lf you are on a call on your Individual Line DN and your phone is not in Not Ready or Make Busy state your call is automatically placed on hold when an ACD call rings your phone enabling you to answer the ACD In Calls line However if you are on an ACD call and a call comes in on your Individual Line DN you cannot put your ACD call on hold to answer the call on your Individual Line DN Using Predial The Predial feature allows you to enter and preview a number of up to 31 digits and make corrections before you dial the number To use Predial i Baa 1 Dial the number HH Note 1 lf you are cal
53. er aga Note f the paging caller has hung up you will receive a steady high pitched tone Using Voice Call The Voice Call feature allows you to page another person or make an announcement through someone else s phone speaker To make a voice call 2637 1 Press an Individual Line DN Key WoiceCall 2 Press the Voice Call Key a Additional Call Features 3 Make your announcement Ooa 4 Press the Goodbye key To respond to a voice call L 321 1 Press the In Calls key when you hear the caller s voice through your speaker Using the Voice Messaging control screens The Voice Messaging control screens allow you to send commands while connected to your voice messaging system using the context sensitive soft keys instead of the dial pad To use Voice Messaging controls 2637 1 Press an Individual Line DN Key 2 Press the Message Key 3 Use the dial pad to log in to your voice mailbox 4 Press the Voice Message Key Lessa Mea Wmsa Additional Call Features Play Stor i Last Hext Delete Skir Skir gt Quit Press the Play Key to play your first new message Note Use the More Key to view additional message options Press the Stop Key to pause playback of the message Press Play to resume or Press the Last Key to go to the previous message Press Play to playback the message or press Last again to move to
54. example German Deutsche Configuring Telephone Options 2 Choose one of the following Select Cancel Press the Select soft key to save the or desired language and return to the Telephone Options menu Press the Cancel soft key to keep existing configurations Selecting date and time format Several date and time formats are available Formats are based on the 12 hour and 24 hour clocks To select the date and time format press the Services key select Telephone Options and select Date Time To select a date and time format 1 Press the Up Down navigation keys to 4 Ce gt scroll and highlight the desired format Sample formats appear on the upper right side of the display area 2 Choose one of the following Select Cancel Press the Select soft key to save the or format and return to the Telephone Options menu Press the Cancel soft key to keep existing configurations Accessing display diagnostics The Display diagnostics option tests the phone display screen and indicator lights To access Display diagnostics press the Services key select Telephone Options and select Display diagnostics Configuring Telephone Options To use Display diagnostics 1 Press the Up Down navigation keys to 4 fe gt scroll through the list to view display capabilities Cancel 2 Press the Cancel soft key to return to the Telephone Options menu Choosing a local dialpad ton
55. fice communication system Date time display The current date and time when the phone is in an idle state Directory Number DN A number consisting of one to seven digits for a phone and also known as an extension number Terms you should know Feature display An area that shows status information about the feature in use It also displays the name and status of the active session Feature Status Lamp indicator An LCD or an LED that indicates a data message contact or feature status by a flash wink steady on or off Fixed key The hard labeled keys on your phone Flexible Feature Codes FFCs Specialized codes entered using the dialpad that enable features for example Ring Again Goodbye key A fixed key used to end an active call Indicator An LCD or an LED that indicates the status of a feature by the flash wink steady on or off Information display Any display of call activity lists prompts and status of calls If the text message exceeds the available display area a scroll arrow icon indicates that you must use the scroll keys to view the remaining text Interrupted dial tone A broken or pulsed dial tone that sounds when you access some features on your phone Message Inbox A fixed key on your IP Phone 1150E that connects to your voice messaging system when the key is pressed Terms you should know Navigation keys Keys used to scroll through menus and lists appea
56. fice phone features to a remote phone Virtual Office makes this possible by allowing you to use another IP Phone 1150E the Remote phone to log in to your own home or office IP Phone the Office phone After you log in you can access the DNs autodial numbers key layout feature keys and voicemail features that are configured on your own home or office IP Phone The Virtual Office feature for the IP Phone 1150E only allows an IP Phone 1150E VO login from an IP Phone 1150E Virtual Office login of IP Phone 1150E into from any other set type is blocked The agent s phone must have a secondary or private DN assigned which is then used as the VO User Id To use Virtual Office you need your DN and preconfigured Station Control Password SCPW You must activate Virtual Office on your Office phone before you can connect to it from a Remote phone See Logging in to Virtual Office on page 130 Note Contact your system administrator to verify if the Virtual Office feature is available for your use You can use an IP Phone as a Remote phone to connect to your IP Phone 1150E even if it is a different IP Phone model Table 5 shows Additional phone features the IP Phones on which you can use Virtual Office to connect to your IP Phone 1150E Table 5 Virtual Office connection availability Using IP Phone Possible to log in to the 1150E IP Phone 1120E Yes with restrictions IP Phone 1150E Yes IP Phon
57. g positions and can provide music or recorded announcements to waiting callers The IP Phone 1150E can be configured for either an Agent or Supervisor It is shipped in the Agent configuration but can be modified to support the Supervisor configuration Depending on your role you will have been provided with one of the two configurations Note In this document Call Center phone and Automatic Call Distribution phone ACD are interchangeable terms for the 1150E Figure 1 Self labeled line programmable feature keys and context sensitive soft keys Self labeled line programmable feature keys Context sensitive soft key labels About the Nortel IP Phone 1150E Basic features The IP Phone 1150E supports the following features six self labeled line programmable with labels and indicators four context sensitive soft keys providing access to a maximum of nine features Note Some IP Phone 1150E phones are not configured to support soft key functionality Contact your system administrator For information about context sensitive soft keys see New in This Release Communication Server Release 5 0 NN43001 115 graphical high resolution pixel based display backlit with adjustable contrast volume control keys for adjusting ringer speaker and headset volume seven specialized feature keys Copy Services Quit Stop Message Inbox Shift Outbox Directory Feature reserved for
58. igure 11 Office phone displays the message Logged Out NORTEL Logged Out Virtual Home When activated for Virtual Office by a Remote phone your Office phone is logged out and no longer operational If this is the case when you return to your office you can disconnect the remote login and regain control of your Office phone If you do not disconnect the remote login your Virtual Office session expires after a fixed period of time determined by your system administrator Additional phone features To regain operation of a phone being used for Virtual Office Choose one of the following Tocompletely disconnect your Office phone from the Remote phone Home as a Press the Home key a b Enter your User ID and password aaa this logs the Office phone back on man to your office network or Urtual Press the Virtual soft key to log in to another IP Phone and your phone becomes a Remote phone Logging out of Virtual Office While working on a Remote phone you can log out of Virtual Office using the following steps To log out from a Remote phone 1 Press the Services key Services 2 Press the Up Down navigation keys to te gt scroll and highlight Virtual Office aed Logout 3 Press the Send Enter key Additional phone features Troubleshooting Virtual Office Virtual Office can cause error messages to display on screen Table 6 lists error messages and descri
59. inistrator To make an Intercom call 2637 Dal 1 Press an Individual Line DN Key Intercom 2 Press the Intercom Key Ll IP Phone 1150E non ACD call features 3 Dial the one or two digit code for the aaa intercom group member you want to call aaa To answer an Intercom call while on a line other than your Intercom group line 1 Press the Hold Key to put the current call on hold or Press the Goodbye Key to end the call Intercom 2 Press the Intercom Key and begin to speak Answering a call When you receive an incoming call on an Individual Line DN your phone rings and the LCD indicator flashes To answer a call 2637 1 Press the Individual Line DN Key a beside the flashing LCD indicator Note If you have the handset option and you pick up the handset you must also press the Individual Line DN Key otherwise the handset is not operable However you may terminate a call by replacing the handset in the cradle IP Phone 1150E non ACD call features While on an active call This section describes features that you can use while on an active call on an Individual Line DN To place a call on Hold Use the Hold feature when you are talking with one party and a second call comes in on a second Individual Line DN You can answer the second call and retain the original call by putting it on Hold 1 Press the Hold Key The LCD indicator flashes beside the line on hold
60. ion Primary DN It allows you to answer the next queued call on the primary DN This key presents only ACD calls To disconnect from an ACD call press the Goodbye Key or press the In Calls Key a second time To make outgoing calls and accept non ACD calls your network administrator must configure one or more non ACD DNs Individual DNs to your IP Phone 1150E Call Center Agent features Note lf you have the handset option and you pick up the handset you must also press a DN key otherwise the handset is not operable You can terminate a call by replacing the handset in the cradle The phone rings and the In Calls indicator flashes 7 1 1 Press the In Calls Key The caller is connected and the indicator lights continuously To end an ACD call 7 1 1 Press the In Calls Key The caller is disconnected and the indicator light turns off or Ls Press the Goodbye Key or Wait for the caller to terminate the call Call Forcing The Call Forcing option automatically connects incoming ACD calls You do not need to press the In Calls Key When Call Forcing is on you have a time interval between each incoming call that is defined by your network administrator After the time interval is up you hear a tone and Call Forcing automatically connects you with the incoming caller You will hear a short tone and then the call automatically gets routed to your station The In Calls indicator lights continuously during the cal
61. isdiction Standard Description European EN 55022 Class B Emissions Information Community technology equipment Radio disturbance EN 55024 Information technology equipment Immunity characteristics Limits and methods of measurement EN 61000 3 2 Limits for harmonic current emissions equipment input current lt 16 A per phase EN 61000 3 3 Limitation of voltage fluctuations and flicker in low voltage supply systems for equipment with rated current lt 16 A Japan VCCI Regulations for voluntary control measures Regulatory and safety information DenAn regulatory notice for Japan ss AWN MERSIN BAACEH UFOCEICERCESL ERTL BRAK APATIE NR a DFRRICABSnNTHVEF AS MERIAHEMECEACESL Ath HERVAOBRMECEAICE SEMI PUTER BR KEORALRSCEMHVEF BMSNCHVETHEO BRAK EHO RBICISHALELYCCESLY bitiERBBATORWL COCPAERGEASSRORALESCEMHVET A Warning Please be careful of the following while installing the equipment e Please only use the Connecting cables power cord AC adaptors shipped with the equipment or specified by Nortel to be used with the equipment If you use any other equipment it may cause failures malfunctioning or fire Power cords shipped with this equipment must not be used with any other equipment In case the above guidelines are not followed it may lead to death or severe injury Other US Canada Hearing Aid Compatibility HAC as per FCC Part 68 This equipment com
62. k 91 Call party information 145 Call Pickup 108 Call Supervisor 68 Call timer 52 Call Trace 94 call transfer 89 Call Waiting 109 Calling Party Number 93 camp on forced 100 101 Change feature key labels 52 charge account 93 Charge Account Forced 97 charge calls 97 Conference 94 116 118 Conference with Supervisor 69 Configure area code setup 48 Configure Callers List log 45 Configure Name Display format 50 Configure New Call indication 46 Configure Preferred Name Match 47 Contrast adjustment 39 D Date time display 145 Date Time format 41 dialing on hook 80 predial 80 Direct Inward System Access 113 114 Directory Number 145 Display Key 93 94 Display Network Diagnostics Utili ties 20 DN 145 E Electronic Lock 115 Emergency supervisor 73 End ACD call 65 Enhanced Override 100 Expand key 16 F Feature Access Code FAC 79 95 102 109 Feature display 146 Fixed key 146 Flexible Feature Code FFC 79 85 95 100 102 103 108 109 112 113 114 115 120 146 Forced Camp on 100 101 forward calls all calls 111 internal calls 112 remote activation 113 G Goodbye key 17 Group Call 119 H Headset interface 59 talk listen 74 Hold 110 Hold key 16 Hot Line 86 l Indicator status 146 Individual Line DN Key 95 Information display 146 Intercom 86 Interflow 77 Internal Call Forward 112 Interrupted dial tone 146 J join a call 117 K ke
63. l Note Pressing the In Calls Key with Call Forcing Auto Answer on disconnects an active ACD call Call Center Agent features The Emergency Key When you have an emergency situation Lo 1 Press the Emergency Key The indicator flashes while your supervisor is called When your supervisor picks up the call the LED indicator lights continuously and you have a three way conference Note The display shows information about the call Before you press the Emergency Key write down this information for future reference Use Not Ready Use the Not Ready Key when performing post call work To be taken out of the queue iani 1 Press the Not Ready Key This takes you out of the queue To be placed back in the queue 1 Press the Not Ready Key or the In Calls Key Note f you Press the In Calls Key during an ACD call the call is disconnected Call Center Agent features Activate Make Set Busy Make Set Busy allows you to make your phone appear busy to all callers To activate Make Set Busy Ly 1 Press the Make Busy Key To deactivate Make Set Busy Li 1 Press the Make Busy Key a second time Making non ACD calls An Individual DN allows you to make outgoing calls and to receive non ACD incoming calls If you do not have an active call when the LCD indicator flashes you can press the corresponding Individual DN Key and answer the call To make a non ACD call 2637 m 1 Press an
64. l is to be transferred Press the Connect Key when you hear the phone ring Note You can use the Swap Key to talk privately to the person at the transfer number before you press the Connect Key To charge a call to an account when you add someone to a conference call Cont Lana Account Lael Swear Connect Damn Press the Conference Key The call is placed on hold Press the Account Key Dial the charge account number You receive dial tone Dial the number of the person you want to add to the conference Press the Swap Key to switch between talking with the original caller and the new caller Press the Connect Key to complete the conference Additional Call Features Using Enhanced Override Enhanced Override allows you to override an active call after you have attempted a Forced Camp on Use Enhanced Override when you make either a simple call or a consultation call i e place a call on hold and call another party To use Enhanced Override H 1 Diala phone number and receive a busy aaa signal aaa Override 2 Press the Override Key or enter the Override FFC to initiate a Forced Camp on If either of the persons on the call disconnects at this time you receive an overflow fast busy engaged signal Override 3 Press the Override Key again or enter the Override FFC again The other two persons on the call receive an override tone and a conference call is established
65. lect a ring type 1 Press the Up Down navigation keys to 4 scroll and highlight one of the ring types Play 2 Press the Play soft key to sample the ring tone 3 Choose one of the following Select Press the Select soft key to save the ring type and return to the Telephone Options menu Stor Press the Stop soft key and use the Up Down navigation keys to select a different ring type Cancel Press the Cancel soft key to keep existing configurations Configuring Telephone Options Enabling or disabling Call Timer The call timer measures how long you are on each call To enable Call Timer press the Services key select Telephone Options and select Call Timer When Call Timer is enabled it is shown in the Date Time area of the display To enable or disable Call Timer 1 Choose one of the following Or oft To turn on the call timer press the To turn off the call timer press the Off soft key 2 Choose one of the following Select Cancel Press the Select soft key to save the or configuration and return to the Telephone Options menu Press the Cancel soft key to keep existing configurations Setting the call indicator light To select a headset type press the Services key select Telephone Options and select Call Indicator Light To turn the call indicator light on or off 1 Press the Up Down navigation keys to 4 scroll and highlight Headset
66. ling an external or long distance number be sure that the appropriate access codes are included Note 2 Press the Pause Key to insert a 1 5 second pause in the dialing string 2637 Daa 2 Press an Individual Line DN Key to receive dial tone The displayed predialed number is automatically dialed Note You cannot use the Predial feature if the Live dial pad feature is active IP Phone 1150E non ACD call features Using Auto Dial Auto Dial lets you dedicate a feature key to a specific phone number When the Auto Dial Key is pressed the number is dialed automatically To use Auto Dial 2637 1 Press an Individual Line DN Key Autobial 2 Press the associated Auto Dial Key Note The number is dialed automatically To display the Auto Dial number Disrlay 1 Press the Display Key Autobial 2 Press the configured Auto Dial Key The number appears on the display To store an Auto Dial number Autobial 1 Press the Auto Dial Key aaa 2 Dial the number to be stored on the Auto aaa f aaa Dial Key IP Phone 1150E non ACD call features Autobial 3 Press the Auto Dial Key again The number is stored on the key To change the key label Autobial select Change feature key label from the Options List menu Please see Changing feature key labels on page 52 for detailed instructions Using Ring Again Use the Ring Again feature when you dial a number and receive
67. ls The Call Forward feature allows you to direct your calls to ring at another Line DN You cannot forward calls while your phone is ringing To forward your calls Forward 1 Press the Forward Key The previously stored forward number appears if one exists and the screen displays Enter forward number 2 If desired enter a new number The existing number is automatically deleted If you make a mistake use the Delete Key to delete the previous digit s Press Cancel to leave this screen without forwarding your phone or changing the number DEDE COLI COLL Done 3 Press the Done Key to activate Call Forward To view the number that your calls are being forwarded to CheckFu 1 Press the Check Forward Key Exit 2 Press the Exit Key to return to the previous screen This action will leave Call Forward active Additional Call Features To cancel Call Forward CheckFu 1 Press the Check Forward Key Exit 2 Press the Cancel Forward Key Forward internal calls only Internal Call Forward allows only calls originating at internal DNs to ring at another DN Calls originating outside your Meridian 1 system will still ring at your phone You cannot forward calls while your phone is ringing To forward your internal calls IntForward 1 Press the Internal Call Forward Key and enter the Internal Call Forward Activate FFC 2 Dial the DN where you want to forward aaa your calls aaa IntForwar
68. ministrator Password Permission Incorrect User ID Enter correct User ID Denied 4 entered Attempt to log in to a Go to an remote IP Phone 1120E or IP Phone 1120E or IP Softphone 2050 and IP Softphone 2050 from try again or consult an IP Phone 1150E your local system some restrictions administrator apply Permission Incorrect User ID Enter correct User ID Denied 5 entered Remote phone does Notify system not have VOUA Class administrator of Service Permission Incorrect User ID Enter correct User ID Denied 6 entered Incorrect Station Select Retry and try Control Password again with the correct entered Station Control Password Server Network problem Notify system Unreachable 1 administrator if the problem persists Additional phone features Table 6 Troubleshooting Virtual Office Part 3 of 3 BIE SIEN Probable Cause Actions Message Server Network problem Notify system Unreachable 2 administrator if the problem persists Permission Hardware problem IP Phone 1150E only Denied 8 allows an IP Phone 1150E VO login from an IP Phone 1150E Using Media Gateway 1000B The Media Gateway 1000B MG 1000B provides a means of extending CS 1000 Release 4 5 features to one or more remotely located branch offices using the Branch Office feature A branch office is a remote location in the network where IP Phones PSTN access and TDM phones are located Contact
69. ne Options 6 Choose one of the following Select Cancel Press the Select soft key to save the or configuration Press the Cancel soft key to keep existing configurations Configuring Preferred Name Match You can configure your IP Phone 1150E to display the name of the caller as defined in your Personal Directory The default configuration is Off To configure Preferred Name Match press the Services key select Telephone Options and select Call Log Option To configure Preferred Name Match 1 Press the Up Down navigation keys to scroll and highlight Preferred Name Match 2 Press the Send Enter key D H 3 Press the Up Down navigation keys to 4 scroll and highlight one of the following Preferred name match on Preferred name match off 4 Choose one of the following Select Cancel Press the Select soft key to save the or configuration Press the Cancel soft key to keep existing configurations Configuring Telephone Options Configuring Area Code Setup Use the Area Code Setup menu to save up to three area codes When an incoming call arrives with an area code that matches one of the three stored area codes the incoming call number is reordered to display the phone number followed by the area code as opposed to the area code followed by the phone number This reordering is also performed when you scroll through your Callers List To configure area codes press the Services
70. next layer of context sensitive soft keys 5 To add non alphanumeric symbols press the Symbol context sensitive soft key and perform the following a Press the Up navigation key to access the symbols b Press the Left Right navigation keys to move to a specific symbol c Press the Choose soft key to select a symbol 6 Press the Next soft key to submit your changes When you are editing text using the context sensitive soft keys various commands are available on the soft keys to help you as described in Table 3 Table 3 Editing context sensitive soft key description Part 1 of 2 Soft key Description Cancel Cancel an action Choose Select a non alphanumeric symbol available only after the Symbol soft key is selected Clear Clear the input field Case Switch the next character to either uppercase or lowercase Delete Backspace one character Entering and editing text Table 3 Editing context sensitive soft key description Part 2 of 2 Soft key Description Done Select Enter Varies depending on the state of your phone More Access additional context sensitive soft keys Connecting the components Connecting the components Figure 4 shows connections on the IP Phone 1150E Figure 4 IP Phone 1150E connections Tilt lever button Accessory Expansion module port Supervisor headset port eens LAN Ethernet port port N
71. o frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help Note The user should not make changes or modifications not expressly approved by Nortel Networks Any such changes could void the user s authority to operate the equipment IMPORTANT NOTE FCC Radiation Exposure Statement This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment This equipment should be installed and operated with a minimum distance of 20cm between the radiator amp your body i e excluding the handset This transmitter must not be co located or operating in conjunction with any other antenna or transmitter This Class B digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la classe B est conf
72. one IP Phone model to the next your Office IP Phone 1150E display is different on each Remote phone Figure 8 shows an IP Phone 1150E logged in as a Remote phone to an IP Phone 1150E Office phone All the features appear as they do on your Office IP Phone 1150E Additional phone features Figure 8 Logged in to an IP Phone 1150E 41798 44759 45645 Se 09 16 2 32pm Nortel User 45645 Trans Conf Forward More Figure 9 shows an IP Phone 1120E logged in as a Remote phone to an IP Phone 1150E Office phone Fewer display lines are available on the 1120E so the display provides less information Figure 9 Logged in to an IP Phone 1150E using an IP Phone 1120E NORTEL 47678 42888 45726 41963 amp User 41963 Trans Conf Forward More eee Additional phone features Figure 10 shows an IP Softphone 2050 logged in as a Remote phone to an IP Phone 1150E Office phone In this case the information display is arranged in a different fashion but all the information is visible at one time Figure 10 Logged in to an IP Phone 1150E using an IP Softphone 2050 Regardless of what model of IP Phone you use as a Remote phone a User information line is displayed which lists the number of your Office phone Using Virtual Office on your Office phone Figure 11 shows the IP Phone 1150E display when the phone is logged out due to remote access Additional phone features F
73. one designated as a Speed Call Controller can program or edit the Speed Call list This feature must be enabled by your network administrator IP Phone 1150E non ACD call features To store or change a Speed Call number SecCtrl 1 Press the Speed Call Controller Key The screen displays Enter Code then number 2 Dial a one two or three digit code Use the Delete Key if you make a mistake Use the Cancel Key to leave the screen without storing a speed call number A dash is automatically inserted after the required number of digits have been entered 3 Dial the associated phone number Use aaa the Delete Key if you make a mistake arias Use the Cancel Key to leave the screen without storing a speed call number Note 1 Dial the access code if required followed by the internal external or long distance phone number Note 2 Press the Pause Key to insert a 1 5 second pause in the dialing string Done 4 Press the Done Key to save the code and number To make a Speed Call 2637 1 Press an Individual Line DN Key IP Phone 1150E non ACD call features SpcCtrl 2 Press the Speed Call Controller Key or the Speed Call User Key The screen displays Enter code or SpcUer aaa 3 Dial the Speed Call code assigned to the aaa aaa phone number The number is ues automatically dialed Using System Speed Call System Speed Call allows you to make a call by dialing Speed Call
74. orme a la norme NMB 003 du Canada Warnings Regulatory and safety information e This is a Class B product In a domestic environment this product can cause radio interference in which case the user must take adequate measures e Operation is subject to the following two conditions 1 this device may not cause interference and 2 this device must accept any interference including interference that may cause undesired operation of the device e Privacy of communications may not be ensured when using this telephone To prevent radio interference to the licensed service this device must be operated indoors only and should be kept away from windows to provide maximum shielding COAL ARLES RE AER REA VCCI PREZES 7 7A BPRRAPEBR CT OORE FER CHAT SOLE ANE LCWETA CO HERDS TV ARTF LEY a VEIT LCA ASL RBS Engk HDV ET Heda BAEC iE TIE LV LO ROZ LT FAV Table 8 lists EMC compliance for various jurisdictions Table 8 EMC compliance Jurisdiction Standard Description United FCC CFR 47 Class B Emissions FCC Rules for Radio States Part 15 Frequency Devices see Notes 1 and 2 Canada ICES 003 Class B Emissions Interference Causing Equipment Standard Digital Apparatus Australia AS NZS 3548 Class B Emissions Information New CISPR 22 technology equipment Radio Zealand disturbance Regulatory and safety information Table 8 EMC compliance Jur
75. plies with the CE Marking requirements C EU Countries This device complies with the essential requirements and other relevant provisions of Directive 1999 5 EC A copy of the Declaration may be obtained from Nortel Networks GmbH address Ingolstaedter Strasse 14 18 80807 Munich Germany Bluetooth Wireless Technology This portable device with its antenna complies with FCC s RF radiation exposure limits set forth for an uncontrolled environment To maintain compliance this transmitter must not be co located or operating in conjunction with any other antenna or transmitter Terms you should know Terms you should know Calling Party Name Display Information appearing on the LCD display screen such as the caller s name and phone number The system must have CPND enabled Category 5 Cat5 Cable and associated connecting hardware capable of transmitting at speeds up to 100 MHz used by 10BaseT 100BaseT4 100BaseTX Category 5e Cat5e Most Cat5 cable manufactured after 1996 also supports 1000BaseT GigE installations and is designated Cat5e Cat5e cable normally has four pairs of copper wire Category 6 Cat Cable and associated connecting hardware capable of transmitting at speeds up to 200 MHz Designed specifically to support 1000BaseT GigE it is also compatible with 10BaseT 100BaseT4 and 100BaseTX installations The cable normally has four pairs of copper wire Communication Server 1000 Your of
76. previous messages or Press the Next Key to go to the next message Press Play to playback the message or Press Next again to move to later messages or Press the Delete Key to delete the current message or Press the Skip Forward Key to advance three seconds in the current message or Press the Skip Backward Key to rewind three seconds in the current message Press the Quit Key at any time to exit your voice messaging system Your phone is now ready for new calls Additional Call Features Activate Automatic Answerback When Automatic Answerback is active your set automatically answers in handsfree mode after one ring Note When Automatic Answerback is active calls do not forward to your voice message service To use Automatic Answerback AutoAns 1 Press the Automatic Answerback Key Damn To deactivate Automatic Answerback Autofns 1 Press the Automatic Answerback Key Activate Call Pickup Call Pickup allows you to pick up a non ACD call from any phone in the same Pickup Group or another Pickup Group To answer a call in your own Call Pickup Group 2637 1 Press an Individual Line DN Key Pickur 2 Press the Pickup Key or enter the el Pickup Ringing Number FFC Additional Call Features To answer an incoming call in another Call Pickup Group 2637 1 Press an Individual Line DN Key GrePickur 2 Press the Group Pickup Key or enter the Pickup Group FFC 3 Dial th
77. r testing survival functionality Note If you do not use the Resume Normal Mode command after testing the phone automatically returns to Normal Mode in 10 minutes Services 1 Press the Services key a 2 Press the Up Down navigation keys to keJ scroll and highlight Resume Normal Mode Additional phone features 3 Press the Send Enter key the phone registers back to the main office Troubleshooting MG 1000B The MG 1000B can cause error messages to display on screen Table 7 lists error messages and describes actions to correct the causes Table 7 Troubleshooting MG 1000B DYES o F Wa f xot y es Probable Cause Actions Local Mode Test Local Mode Press the Services key and then select Resume Normal Mode Network problem Contact system administrator if problem persists Local Mode Gatekeeper unableto Notify system find end point from administrator Branch User ID Invalid ID 1 Local Mode Branch User ID not Notify system found in any administrator equipped Terminal Invalid ID 2 Number TN Regulatory and safety information Regulatory and safety information This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radi
78. rator for details on how to create a conference call group To call group members 2637 1 Press an Individual Line DN Key Additional Call Features To answer a Group Call 2637 1 Press the Group Call Key or enter the Group Call FFC The feature automatically calls all group members The icon flashes until all members answer Their phone numbers appear on the display as they answer When the last person answers the Group Call indicator lights steadily Note 1 When a person in your group is on aconference call or another group call they are not connected to your group call Note 2 After all the people in the group have answered only the person who made the group call can put the call on hold Press the Individual Line DN Key beside the flashing LCD indicator Note 1 f you are on a call and you receive three 10 second tones this is the notification of a group call on your current extension Note 2 lf you are on a call on another Individual Line DN on your phone when a group call is made you receive a long tone through the handset or headset Note 3 You do not receive notification of a group call if you are already ona conference call or another group call Additional Call Features To end a Group Call 1 Press the Goodbye key Note When the person who made the group call disconnects the call terminates for all members of the group However the members of the Gro
79. rd SCPW 148 Status Messages 148 Supervisor 60 68 Supervisor ID 60 Switchhook 148 System or Switch 148 System Speed Call 85 T Telephone Options 37 Test Local Mode 139 Timed Reminder Recall 90 trace 94 Transfer 89 94 Transfer to Supervisor 69 U USB keyboard function keys 27 User Interface 148 V Virtual Office 129 Virtual Office login 130 Virtual Office logout 135 Virtual Office on your Remote telephone 131 Vmsg 106 Voice Call 105 Voice Messaging control 106 Volume adjustment 38 Volume control bar 16 Nortel Communication Server 1000 IP Phone 1150E User Guide Copyright 2007 Nortel Networks All rights reserved The information in this document is subject to change without notice The statements configurations technical data and recommendations in this document are believed to be accurate and reliable but are presented without express or implied warranty Users must take full responsibility for their applications of any products specified in this document The information in this document is proprietary to Nortel Networks Nortel Nortel Logo the Globemark SL 1 Meridian 1 and Succession are trademarks of Nortel Networks The Bluetooth word mark and logos are owned by the Bluetooth SIG Inc and any use of such marks by Nortel Networks is under license Other trademarks and trade names are those of their respective owners Publication Number NN43114 100 Document Release Standard 01
80. ring on the LCD display screen Off hook Any line selected to make a call or receive an incoming call The term off hook is applied whether a the end user lifts up the handset b the end user presses a line key c the call is automatically answered at the phone or d a line is automatically selected for an outgoing call Paging tone A special tone two beeps followed by dial tone that sounds when you use the Radio Paging feature Ringback ring tone A sound indicating that a call you have made is ringing at its destination Services key A fixed key used to access options such as Telephone Options Password Admin Virtual Office Login Virtual Office Logout Test Local Mode and Resume Normal Mode Shared Directory Number A DN extension that is shared by two or more persons Special Prefix code SPRE Special codes entered using the dialpad followed by a two digit access code that enable features for example Call Forward All Calls requires entry of SPRE code 74 Soft keys A set of keys programmed by your system administrator These four keys located directly below the display area have four Terms you should know programmable layers These keys are also used to configure parameters in the Telephone Options menu Special dial tone The three consecutive tones followed by dial tone that you hear when accessing phone features Station Control Password SCPW Enables security features
81. rmation for items such as caller number caller name Call Timer feature prompt strings user entered digits date and time information and telephone information e The lower display area provides feature soft key label information Figure 3 IP Phone 1150E LCD screen Upper display area Self labeled line programmable feature key labels Middle display area Information line Lower display area Context sensitive soft key labels Call features and Flexible Feature Codes Some features are not available on all telephones Call features and Flexible Feature Codes FFC must be assigned to your telephone and supported by system software Contact your system administrator to configure these features and codes on your telephone About the Nortel IP Phone 1150E Security features The following security features are available on your IP Phone 1150E e Using encrypted calling e Managing your Station Control Password SCPW Using encrypted calling Your IP Phone 1150E supports secure communication using SRTP media encryption If the feature is enabled a security icon appears on the screen when your call is secured using SRTP media encryption Contact your system administrator to find out if this feature is available for your use Managing your Station Control Password SCPW Your Station Control Password SCPW enables the following security features e Electronic Lock to prevent others from making calls
82. rs List log You can configure the Callers List to log all incoming calls or only unanswered calls The default configuration is Log all calls To log only unanswered calls press the Services key select Telephone Options and select Call Log Option To log only unanswered calls 1 Press the Up Down navigation keys to ej gt scroll and highlight the Log Mode option 2 Press the Send Enter key 3 Press the Up Down navigation keys to 4 Ce gt scroll and highlight Log unanswered q calls Configuring Telephone Options Select Cancel or Choose one of the following Press the Select soft key to save the configuration Press the Cancel soft key to keep existing configurations Configuring New Call Indication You can configure your IP Phone 1150E to display a message to indicate that a new incoming call was received The default configuration is On To configure new call indication press the Services key select Telephone Options and select Call Log Option To configure New Call Indication i 8 amp fi Press the Up Down navigation keys to scroll and highlight the Log Mode option Press the Send Enter key Press the Up Down navigation keys to scroll and highlight New Call Indication Press the Send Enter key Press the Up Down navigation keys to scroll and highlight one of the following New call indication off New call indication on Configuring Telepho
83. sion e IP Stats Packet Info e RUDP Stats Message receive or transmit e QOS Stats To view diagnostic information press the Services key select Telephone Options and select Diagnostics Configuring Telephone Options To view diagnostic information 1 Press the Up Down navigation keys to 4 scroll through the list of diagnostic information Cancel 2 Press the Cancel soft key to return to the Telephone Options menu Selecting a headset type You can configure your IP Phone 1150E to select a headset type e Plantronics e GN Netcom e Nortel Networks handset To select a headset type press the Services key select Telephone Options and select Headset Type To select a headset type z 1 Press the Up Down navigation keys to 4 scroll and highlight Headset Type 2 Press the Send Enter key 3 Press the Up Down navigation keys to 4 scroll and highlight a headset type Configuring Telephone Options 4 Choose one of the following Select Cancel Press the Select soft key to save the or configuration Press the Cancel soft key to keep existing configurations Configuring call log options Use the call log option to configure the following preferences e Configuring the Callers List log on page 45 e Configuring New Call Indication on page 46 e Configuring Preferred Name Match on page 47 e Configuring Area Code Setup on page 48 Configuring the Calle
84. st the phone volume before adjusting the headset volume To provide the best communication with the least amount of distortion the headset volume control should have a higher setting than the phone volume control Agent login To login as an agent Ga aaa aaa aaa Press the In Calls Key Dial your Agent ID if required Press either the In Calls Key or the Not Ready Key to enter the ACD queue Call Center Agent Supervisor Features Login with Agent ID and Multiple Queue Assignment MQA The process of logging in using MQA consists of entering your four digit Agent ID followed by a Supervisor ID if your queue requires one followed by up to five ACD DNs and priority values if priority values are being used terminated by To choose the default Priority or Supervisor ID enter instead of a Priority entry or a Supervisor ID entry The Priority or Supervisor configured for your set will be used Note A Supervisor who is logging in to accept ACD calls will not be able to specify a Supervisor ID even in the case where agents are required to enter one To login with Agent ID and MQA 7 1 1 Press the In Calls Key Call Center Agent Supervisor Features aaa aaa aaa Dial your Agent ID ACD DN 1 ACD DN 2 ACD DN 3 ACD DN 4 ACD DN 5 Dial your Agent ID Supervisor ID ACD DN 1 ACD DN 2 ACD DN 3 ACD DN 4 ACD DN 5 Dial your Agent ID ACD DN 1 Priority 1 ACD D
85. t Key You now have a conference with the agent and the caller To leave the Observe state Ua 1 Press the Goodbye Key Call Center Supervisor Features Interflow When the call backlog or the waiting time in the queue exceeds a set threshold Interflow forwards calls to a predefined target queue The supervisor activates Interflow when the waiting time for the queue exceeds its threshold To activate Interflow To stop Interflow Night Service To enter Night Service Hight Press the Interflow Key The indicator flashes and excess calls are routed to the destination Press the Interflow Key again Press the Night Key and dial 6 6 N for Night The indicator lights continuously All calls in the queue and new calls receive Night Service Call Center Supervisor Features To transition to Night Service Hight To exit Night Service Hight 1 Press the Night Key and dial 8 8 T for Transition The indicator flashes Calls in the queue remain in the queue and new calls receive Night Service Press the Night Key and dial 3 3 D for Day The indicator flashes New calls enter the queue IP Phone 1150E non ACD call features IP Phone 1150E non ACbD call features This section describes non ACD features commonly used for call processing Your network administrator assigns features to your programmable feature keys Whenever this guide describes a procedure that r
86. the LCD screen contrast press the Services key select Telephone Options and select Contrast adjustment Note 1 lf you have an Expansion Module for the IP Phone 1150E attached to your phone adjusting the phone LCD screen contrast also adjusts the display screen contrast configuration for the Expansion Module Note 2 You can also adjust the contrast using the Local Tools menu Nortel recommends that you use the control in the Telephone Options menu Configuring Telephone Options To adjust the display screen contrast 1 To increase or decrease the display contrast level choose one of the Down UF following or Press the Down and Up context z sensitive soft keys Da keJ Press the Up Down navigation keys 2 Choose one of the following Select Cancel Press the Select soft key to save the or changes and return to the Telephone Options menu Press the Cancel soft key to keep existing configurations Selecting a language The display is available in multiple languages To choose a language press the Services key select Telephone Options and select Language Note This language setting controls the language used by features on your phone only To set the language used elsewhere on your phone press Services twice select Preferences and select Language To select a language 1 Press the Up Down navigation keys to 4 Ce gt scroll and highlight the desired language z for
87. the handset on the remote phone that you are using to cancel forwarding of your calls BEB aaa HE 2 Ifyou call from a phone outside the system first dial your Direct Inward System Access number and wait for dial tone H aaa 3 Dial the Remote Call Forward ns Deactivate FFC Gu aaa F aaa 4 Dial your Station Control Password BEB aaa n aaa 5 Dial your Individual Line DN You get a dial tone before you dial your number 6 Press the Key Additional Call Features Secure your phone You can lock your phone with a password so that no one can make calls on your Individual Line DN To lock your phone 2637 1 Press an Individual Line DN Key 2 Dial the Electronic Lock Activate FFC naa and your Station Control Password Note lf you perform this operation from someone else s phone also dial your line DN 3 Press the Goodbye key To unlock your phone 2637 1 Press an Individual Line DN Key 2 Dial the Electronic Lock Deactivate FFC naa and your Station Control Password Note lf you perform this operation from someone else s phone also dial your line DN 3 Press the Goodbye key Additional Call Features To change your password must be done from your phone 2637 1 Press an Individual Line DN Key aaa 2 Dial the Station Control Password aaa aaa Change FFC and your current password nan Dial your new password twi
88. the telephone dialpad 27 Editing text using the context sensitive soft keys 27 Connecting the components 20000eeeeeee 30 Before you begin 0c eee eee 31 Connecting the components of the phone 31 Configuring Telephone Options 2 055 36 Using the Telephone Options menu 4 37 Adjusting the volume 0 cece eee 38 Adjusting the display screen contrast 39 Selecting a language 0c eee eee 40 Selecting date and time format 41 Accessing display diagnostics suasanana 41 Choosing a local dialpad tone 04 42 Viewing phone information a s auaa aaaeeeaa 43 DIAQNOSUCS 2 s n0 desde dees ote Benes Cia a eee 43 Selecting a headset type 0 00 e eee eee 44 Configuring call log options 2 004 45 Choosing a ring type 0 0 e eee eee 50 Enabling or disabling Call Timer 51 Setting the call indicator light 000 51 Changing feature key labelS 00000 52 Configuring the name display format 54 To configure name display format 54 Configuring Live Dialpad 0 000 000 54 Using the Password Admin menu 5 56 Call Center Agent Supervisor Features 59 Headset interface 0 0 cee ee 59 Agent logini sors
89. ther lists such as the Caller List Redial List and Corporate Directory About the Nortel IP Phone 1150E Services Press the Services key and use the navigation keys to access the following items e Telephone Options Volume adjustment Contrast adjustment Language Date Time Display diagnostics Local Dialpad Tone Set Info Diagnostics Headset Type Call Log Options Ring type Call Timer Call Indicator Light Change Feature Key Label Name Display Format Live Dialpad Coy Press the Quit key to exit an active menu or dialog Pressing the Quit key does not affect the status of active calls Shift Press the Shift Outbox key to toggle between two feature key pages and to access an additional six lines features About the Nortel IP Phone 1150E continued e Password Admin Station Control Password Note The Password Admin menu is not available on all IP Phone 1150E phones Consult your system administrator e Display Network Diagnostics Utilities Note Only your system administrator or service provider can use Display Network Diagnostics Utilities to perform Internet diagnostics e Virtual Office Login and Virtual Office Logout if Virtual Office is configured e Test Local Mode and Resume Local Mode if Media Gateway 1000B is configured Press the Services key to exit from any menu or menu item Press the Services key
90. tion activates the Primary DN key when you make a call by dialing a directory number on the dialpad without picking up the handset or pressing the handsfree key first name last name Configuring Telephone Options To configure Live Dialpad press the Services key select Telephone Options and select Live Dialpad To configure Live Dialpad 1 Press the Up Down navigation keys to 4 scroll and highlight Live Dialpad 2 Press the Send Enter key 3 Press the Up Down navigation keys to be gt scroll and highlight one of the following On Off default 4 Choose one of the following Select Cancel Press the Select soft key to save the or configuration Press the Cancel soft key to keep existing configurations Configuring Telephone Options Using the Password Admin menu The Password Admin menu allows you to set or change your SCPW and to enable or disable Password Protection To change your SCPW Press the Services key Press the Up Down keys to scroll and highlight Password Admin Press the Send Enter key Use the dialpad to enter your password at the prompt Press the Up Down keys to scroll and highlight New Password Press the Send Enter key Use the dialpad to enter the new password Configuring Telephone Options Select 8 Press the Select soft key to accept the new password Note f you are locked out of your IP Phone 11506 or if you forget your SCPW
91. up Call can disconnect from the call and not affect other members on the call Additional phone features Additional phone features The following features are described in this section e Using the Personal Directory on page 122 e Using the Callers List on page 125 e Using the Redial List on page 127 e Using Virtual Office on page 129 e Using Media Gateway 1000B on page 138 Using the Personal Directory Use the Personal Directory feature to create and store up to 100 directory entries A Personal Directory entry can contain e last name up to 24 characters e first name up to 24 characters e phone numbers up to 31 characters To use the Personal Directory press the Directory key and select Personal Directory To add an entry Add 1 Press the Add soft key Note lf the message Directory is full appears delete one or more entries to add a new entry 2 Use the dialpad to enter the name Additional phone features Hext Done Cancel To edit an entry tw Edit Dore Cancel or Press the Next soft key Use the dialpad to enter the phone number Do one of the following Press the Done soft key to save the new entry Press the Cancel soft key to return to the Add screen Press the Up Down navigation keys to scroll and highlight the desired entry Press the Edit soft key and perform your edits Choose one of the following
92. your system administrator to see if these functions are available for your use The Media Gateway 1000B MG 1000B phone can operate in Normal or Local Mode Normal Mode The phone registers with the Main Office and receives phone services from the Main Office At any time while using Normal Mode you can check Local Mode functionality make and receive calls by enabling Local Mode and returning to Normal Mode After testing you can return to Normal Mode see Using Resume Normal Mode on page 139 or wait for 10 minutes Local Mode If the WAN connection goes down the IP Phone loses communication with the Main Office TPS It then registers with the MG 1000B and receives phone services from the MG 1000B Features such as Personal Directory Redial List and Callers List are not available when operating in Additional phone features Local Mode When in Local Mode the phone displays the message LOCAL MODE Using Test Local Mode Use Test Local Mode to check Local Mode functionality make and receive phone calls Test Local Mode is useful when provisioning has changed for an IP Phone on an MG 1000B Controller Services 1 Press the Services key 2 Press the Up Down navigation keys to be gt scroll and highlight Test Local Mode Lej 3 Press the Send Enter key the phone resets and registers back to the branch office Using Resume Normal Mode Use the Resume Normal Mode command to return to Normal Mode afte
93. ys Display Key 93 L Language display 40 Last Number Redial 83 Line DN key 15 Local Dialpad Tone 42 Local Mode 138 Log out standard 60 M Malicious Call Trace 94 Media Gateway 1000B 138 Message Inbox key 21 Message key 146 Message waiting indicator 18 148 More key 15 Multiple Appearance Directory Number MADN 103 Multiple Queue Assignment MQA 60 Mute key 17 N Navigation keys 16 147 Night Service 77 Non ACD calls 67 Normal Mode 138 Not Ready 66 71 73 O Observe Agent 75 Off hook 147 on hook dialing 80 Override 100 102 override enhanced 100 P page 96 Meet me page 103 paging 103 Paging tone 147 park 91 password change 116 Phone display 56 pickup 108 position ID 72 Predial 80 Priority 60 Privacy Release 103 R Radio Paging 103 recall attendant 91 Timed Reminder Recall 90 receive calls 87 Redial 83 Regulatory and safety information 141 Remote Call Forward 113 Resume Normal Mode 139 Return from Walkaway 70 Ring Again 82 ring tone 101 Ring type 52 ringback 101 Ringback ring tone 147 S secure your phone 115 Security features 23 Selectable Conferee Display and Disconnect 118 Services key 19 147 Shared Directory Numbers 147 Soft keys self labeled 147 Special dial tone 148 Special Prefix code SPRE 147 Speed Call 83 Speed Call Controller 83 Speed Call System 85 Station Control Password 113 114 116 Station Control Passwo

First Virtual Communications 1150E User's Manual

Contents

Download Pdf Manuals

Related Search

Related Contents