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FARGO electronic L000286 User's Manual

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1. Good CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 3 25 RESTRICTED USE ONLY Fargo Electronics Inc Section 4 Printer Adjustments The purpose of this section is to provide the Operator with specific information on Printer adjustment procedures Refer to the Technician Handbook for CardJet Card Printers in Section 1 as needed Table of Contents Section 4 Printer Adjustments 4 1 Table of Contents 4 1 Safety Messages review carefully 4 3 Additional Safety Precautions for CardJet Technicians review carefully 4 4 Installing the Windows Printer Driver 4 5 Installing the Printer Driver from the Software Installation CD 4 5 Installing the Windows Printer Driver continued 4 6 Installing the Windows Printer Driver continued 4 7 Installing the Windows Printer Driver continued 4 8 Installing the Windows Printer Driver continued 4 9 Installing the Windows Printer Driver continued 4 10 Installing the Windows Printer Driver continued 4 11 Installing the Windows Printer Driver continued 4 12 Installing the Windows Printer Driver continued 4 13 Installing the Windows Printer Driver continued 4 14 Installing the Windows Printer Driver continued 4 15 Installing the Windows Printer Driver continued 4 16 Installing the Windows Printer Drive
2. CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 4 27 RESTRICTED USE ONLY Fargo Electronics Inc Installing the Windows Printer Driver continued Step Procedure 25 Wait while the Printer Driver files are copied to your PC Copying Files CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 4 28 RESTRICTED USE ONLY Fargo Electronics Inc Installing the Windows Printer Driver continued Step Procedure 26 Click on the Finish button The Printer Driver has been successfully installed Found New Hardware Wizard Completing the Found New Hardware Wizard 5 SS The wizard has finished installing the software for A CardJet Printer Click Finish to close the wizard CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 4 29 RESTRICTED USE ONLY Fargo Electronics Inc Installing the Windows Printer Driver continued Step Procedure 27 a Click on the Finish button All Printer files have been installed on your PC b Proceed to Steps 25 through 29 to install the Build A Badge software i Setup Complete CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 4 30 RESTRICTED USE ONLY Fargo Electronics Inc Resolving the unopened CD Installer Program problem If the CD installer program does not a
3. Mag Problem Solution Message Card Jam in Indicates a card is jammed in the Reposition the card under the Encoding Magnetic Stripe Encoding module encoder s roller and click on the Module Retry button to try encoding again OR Click on the Cancel button to cancel encoding Unable to Indicates the Magnetic Data Click on Retry to try verifying Verify encoded on the current card could again Magnetic not be verified OR Data Click on Cancel to cancel encoding Note In most cases verify errors are due to a defective magnetic stripe Magnetic Indicates the data sent to the Click Cancel and remove the card Data Error Magnetic Encoder contains errors from the Encoding Module oe ANA encoding job cannot be Be sure to format the Magnetic P Encoding data according to the instructions in the Online Operator s Guide Cancelled Indicates the encoder will feed in Remove the cancelled card from Card in reverse a short distance to see if the the Encoding Module by grasping Encoding card is still in the unit the end of it and pulling it out Module If it is still in the unit the card are moved to the Home Error position and the following message will appear Cancelled Card in Encoding Module After the Cancel button is clicked there is a cancelled card in the Encoding Module Be sure to separate this card from the cards that encoded successfully CardJet 410 Card Printer Encoder and Persona CardJet C7 Pri
4. NoLRC No Parity Even Parity C Even Parity Odd Parity Odd Parity J Shift Data Left Default CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 4 51 RESTRICTED USE ONLY Fargo Electronics Inc Using the Verification option under Magnetic Encoding Use the Verification option which instructs the Printer to verify that all magnetic data has been correctly encoded on each card Note With either of these options the number of verification retries can be specified A range of 1 to 5 retries is available Step Procedure 1 Select the Auto Eject 1st Error option which instructs the Printer to automatically eject a card containing miss verified magnetic data that cannot be verified Note This option is helpful since magnetic stripe verification can at specific times require more than a single pass e Manual Eject mode Only the first miss verified card would be automatically ejected If a second consecutive card cannot be verified the Printer will signal an error and go into a Manual Eject mode e Auto Eject option The Auto Eject option is the most direct means of dealing with miss verified cards However it may be undesirable if batch printing since miss verified blank cards are ejected into the same stack as verified printed cards OR Select the Manual Eject Each Error option so the Printer will signal an error on its LCD display stating that the m
5. Specifying the Copies Specifies the number of copies to be printed as shown above Copies 1 Rotate Image 180 About CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 4 41 RESTRICTED USE ONLY Fargo Electronics Inc Clicking on the About button Click on this About button to open a dialog box containing the copyright and version information about this Printer Driver software amp CardJet C7 Printer Printing Preferences 2 x Card Image Color Image Position Print Supplies Print Quality C Fast C Normal Persona C Card Printer Driver Version 1 1 3 020703 mo Copyright FARGO Electronics Inc 1992 2003 Copyright Microsoft Corp 1985 2003 All Rights Reserved Copies 1 Rotate Image 180 About OK Cancel Apply Help m CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 4 42 RESTRICTED USE ONLY Fargo Electronics Inc Selecting the Image Color tab To return all options to their factory settings click on the Default button Review the information below and proceed to the procedure on the next page Function Description Automatic Image When selected this allows the Driver to apply image enhancement Enhancement techniques that optimize the color and print quality of most images Saturation Allows you to control the color Saturation Brightness and Color Brightness C
6. 5 Return all options to their factory settings by clicking on the Default button CardJet 410 Card Printer Printing Preferences Card Quality Image Position Magnetic Encoding Print Supplies m verification f Auto Eject 1st Error Manual Eject Each Error Retries R g Magnetic Track Selection f Track 1 Track 2 C Track 3 Magnetic Track Options Bit Density Character Size ASCII Offset C 75BFI C 5 Bits NULL 128 BFI 0 7 Bits f SPACE f 210 BFI C 8 Bits C ZERO LAC Generation r Character Parity No LBC C No Parity Shift Data Left 0 Even Parity Even Parity C Odd Parity f Odd Parity CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 4 59 RESTRICTED USE ONLY Fargo Electronics Inc Reviewing the ISO Track Locations The Magnetic Encoding module encodes onto tracks in accordance with an ISO 7811 2 magnetic stripe For track locations review the display below 0 223 0 353 0 493 maca ox a el TRACK2 _ 0 110 SS TRACK3 0 110 CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 4 60 RESTRICTED USE ONLY Reviewing the Sample String Fargo Electronics Inc e Sending Data to Track 1 1 JULIEANDERSON 1 234567890 e Sending Data to Track 2 2 1234567890987654321 e Sending Data to Track 3 3 1234567890987654321 See the ASCII Code
7. A method of mounting circuit elements onto the surface of a circuit Board attached at solder pads rather than through holes in the Board Surge Protector An electronic device placed in serial to the Printer s power supply that prevents damage to the Printer from electronic surges and electrical current that is outside of the normal parameters Temp file A temporary file generated automatically by Windows to store the information for an active document Windows should delete these files when the application is closed Test print A file stored in or generated through windows that is sent to the Printer to test basic functionality Continued on the next page CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 8 12 RESTRICTED USE ONLY Fargo Electronics Inc Glossary of Terms continued Term Definition Through hole A method of mounting circuit elements with the leads passing through holes in the circuit Board and soldered on the opposite side Timeout An interruption of a print job that occurs when a function is not completed in the time allotted by the operating system TOF Top of Form The leading edge of the card as it travels through the Printer Track The area on a mag stripe designated to contain the magnetic data string Troubleshooting The process of investigating and determining the cause of a problem
8. mage Color Image Position Print Supplies Print Quality Fast i Normal CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 4 37 RESTRICTED USE ONLY Fargo Electronics Inc Selecting the Print Quality Best Normal or Fast print modes continued Card Image Color Image Position Print Supplies Print Quality C Normal Best Card mage Color Image Position Print Supplies Print Quality C Fast CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 4 38 RESTRICTED USE ONLY Fargo Electronics Inc Using the default Card Size The Card Size selection indicates that the Printer accepts standard credit card size CR 80 cards Note The dimensions of the total print area for this card size are also given When designing a card format always set the card size or page size within the card design program to these exact dimensions Step Procedure 1 Note that CR 80 3 407 x 2 147 86 6 mm x 54 6 mm is pre selected under the Card Size dropdown menu as the only default card size for this Card Printer Lard Image Color Image Position Print Supplies Print Quality C Fast Hote Printing in BEST mode may decrease the number of prints per imk cartridge CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 4 39 RESTRICTED USE ONLY Fargo Electronics Inc Selec
9. Step Description 1 Determine if the Printer Driver Ink Fuel Gauge correctly provides the Operator with a display of the estimated amount of ink remaining in the Cartridge when the Operator requests it Troubleshooting with the normal Printer Driver Preference Options Step Description 1 Ensure that when the Operator selects normal Printer Driver preference options the cards are printed with color reproduction matching the required color characteristics of a sample image to within acceptable limits Troubleshooting with the Magnetic Encoding Module both 410 C7 models Step Description 1 Ensure that the Printer which has had a Magnetic Encoding module installed correctly e Prints an image when the Operator provides Magnetic Encoding as part of the requested card image data via the Driver software e Encodes HiCo Magnetic Encoding data onto a magnetic strip on each card CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 3 19 RESTRICTED USE ONLY Fargo Electronics Inc Troubleshooting with the Error Messages Step Description 1 Determine if the Printer performs these functions Encoding Errors The Printer traps and reports encoding error responses via required LED illumination and messages at the Driver Operator Interface Technician Note Ensure that Batch jobs are correctly resumed and that after an
10. 3 12 Color Ink Cartridge Out 3 12 CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 14 RESTRICTED USE ONLY Color Ink Cartridge out of ink 2 39 Color Ink Cartridge Problem 3 12 Color Ink Cartridge Reorder Number 2 24 2 54 Color Ink Cartridges 2 44 Color matching 2 42 8 3 Color Quality 2 22 2 53 color reproduction matching 2 57 3 19 color test print 2 34 Colors 2 15 Compressed air 8 3 Connecting Card Printer to Computer 2 19 Connectors to Internal Circuitry 2 42 Contrast 8 3 Control Panel 8 3 Copies 4 41 copper strips 2 29 copyright version information 4 42 Cover Raising Print no affect on card print quality 2 63 CR 80 8 4 CR 80 sized cards 2 31 CR 80 CR 90 and CR 100 4 39 CSA 2 13 Cursor 8 4 customization options 4 53 Cut off or Off center Card Printing problems 3 24 D Darkness 8 4 Data to Track 1 4 61 Data to Track 2 4 61 Data to Track 3 4 61 DC Direct Current 8 4 DC Motor 8 4 Default 8 4 Default button 2 22 2 53 default ISO Standard selections 4 55 4 57 Default print mode 4 37 Default Print Mode set to Normal 2 62 Defrag 8 4 Detect card edge 2 43 Dimensions 2 15 Dither 8 4 DMA Direct Memory Access 8 3 Dongle 8 4 Dot 8 4 Dot pitch 8 5 Download 8 5 Downloading Printer Driver Files 4 33 DPI Dot Per Inch 8 5 DRAM Dynamic Random Access Memory 8 5 Driver 8 5 Driver Insta
11. 6 1 4 71 RESTRICTED USE ONLY Fargo Electronics Inc Cleaning the Ink Cartridge Nozzles continued Step Procedure 3 A card is printing that shows the results of the printing e Click on the Done button to clear the Print Cartridges if the print qualify is acceptable Note Wait one minute during the cleaning process OR e Click on the Clean Again button to clean the Print Cartridges again Note If this does not fix the problem replace the Print Cartridges Clean Print Cartridges E 3 J xj A card is printing that shows the results of the priming If the print quality looks good click Done Nozzle Check Test Cord Otherwise click Clean Again to clean the print cartridges again If this does not fix the problem replace the print cartridges Clean Again CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 4 72 RESTRICTED USE ONLY Fargo Electronics Inc Cleaning the Ink Cartridge Nozzles continued Step Procedure 4 A card is printing that shows the results of the intermediate cleaning e Click on the Done button to clear the Print Cartridges if the print qualify is acceptable Note Wait one minute during the cleaning process OR e Click on the Prime button to prime the Print Cartridges Note This takes about two minutes uses one card and uses considerable ink Clean Print Cartridges E 3 J xj iad
12. Buffer A block of memory in the Printer or PC that holds print files until the processor is ready to print them Cable A set of conductors wrapped together and often concealed within insulation used for signal transfer from one device to another with connectors on either end that allows the cable to be removed Continued on the next page CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 8 2 RESTRICTED USE ONLY Fargo Electronics Inc Glossary of Terms continued Term Definition Cache A type of memory buffer to store data temporarily used to hold information that is most often exchanged between Controller and peripheral to expedite data transfer Calibrating A procedure to adjust an electro mechanical device so that it operates within established parameters CD Compact Disc A 4 75 inch 12 cm optical disk that stores data written too and read from using a laser DMA Direct Memory Access Channels designated within the Windows operating environment that are used for dedicated high speed communication between the PC and the Printer port Coercivity The property of a magnetic stripe that indicates the amount of force needed before magnetic saturation measured in Oersted Oe Color matching The process of adjusting color hue saturation and brightness to duplicate a desired color An algorithm within the Driver which adjusts the col
13. M Mag encoding 8 8 Mag stripe 8 8 Mag Track 8 8 Mag Verify 8 8 Magnetic Data Error 3 16 Magnetic Encoding Module 3 16 3 19 Magnetic Encoding tab 2 24 2 54 4 51 magnetic stripe encoding process 4 51 magnetic stripe verification 4 52 magnetic track data 4 63 Magnetic Track options 4 54 Magnetic Track Options Bit Density 2 24 2 54 Magnetic Track Options 4 53 Magnetic Track Options 4 53 Magnetic Track Selection 2 24 2 54 Malfunction indicators 2 55 Manual Eject Each Error option 4 52 manual eject mode 4 52 MB Megabyte 8 9 Mechanism 3 15 Memory 2 16 8 9 Menu 8 9 misfed stuck card 2 41 mistakenly verified card 4 52 Monochrome 8 9 Monochrome Color Cartridge 2 59 N Network 8 9 Non empty Ink Cartridges 2 45 non Fargo certified Card Cartridge is installed 2 9 non Fargo certified Cartridge installed 2 10 2 49 non Fargo Certified Supplies 2 27 Normal Card Printing 2 57 Normal print quality 2 16 CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 16 RESTRICTED USE ONLY O Oersted Oe 8 9 Offset 8 9 Online Operator s Guide 4 6 Only Cards Out Cards Out 2 56 Opening Top Cover 2 20 Operating Humidity 2 16 Operating Temperature 2 16 Optical Sensors 2 57 optional Magnetic Stripe Encoding Module 2 31 Orientation 2 22 2 53 OS Operating System 8 9 out of cards 2 9 2 36 Output 8 9 Output Hopper 2 57 8 9
14. Printers has not passed Windows Logo testing to verify its compatibility with Windows F Tell me why this testing is important Continuing your installation of this software may impair or destabilize the correct operation of pour system either immediately or in the future Microsoft strongly recommends that you stop this installation now and contact the hardware vendor for software that has passed Windows Logo testing Continue Anyway CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 4 12 RESTRICTED USE ONLY Fargo Electronics Inc Installing the Windows Printer Driver continued Step Procedure Windows 2000 only Windows 2000 users will encounter this Warning message 10B Click on the Yes button Digital Signature Not Found i xi The Microsoft digital signature affirms that software has been tested with Windows and that the software has not been altered since it was tested The software you are about to install does not contain a Microsoft digital signature Therefore there is no guarantee that this software works correctly with Windows Printers If you want to search for Microsoft digitally signed software visit the Windows Update Web site at http windowsupdate microsoft com to see if one is available Do you want to continue the installation No More Info CardJet 410 Card Printer Encoder and Persona CardJet C
15. incremented to count ticks per revolution The Printer s encoder wheel both detects motion and measures the amount of rotation in the movement of the ribbon Engine A generic term for a collection of systems and mechanisms that is dedicated to executing a specific function A Printer that also laminates would have both a Print Engine and a lamination Engine EOF End Of Form The trailing edge of the card detected to indicate when the Printer should stop printing EPP Enhanced Parallel Port A type of parallel port mode developed by Intel to increase the port throughput EPROM Electronically Programmable Read Only Memory A microchip based non volatile memory storage device that cannot be rewritten in the field Firmware for many Fargo Printers is stored on these chips and so a change of the chip is necessary for an upgrade Escape sequence A string or control character that indicates to the processor that what follows is a command and not data ESD ElectroStatic The discharge of static electricity high voltage low current that Discharge can damage electronic devices Ethernet A system of networking a series of computers for the sharing of data or peripherals Firmware The instruction set stored in chip memory inside the Printer that controls functional and operational data Firmware updates are done with Driver updates Font A character set similar in style and form Fonts
16. the Printer and the Ink LED light will turn off indicating that the Ink Cartridges are installed and ready for printing See the Interpreting the LED Lights procedure CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 2 30 RESTRICTED USE ONLY Fargo Electronics Inc Reviewing the Card Cartridges The Card Printer accepts on CardJet cards with a thickness of 30 mil 030 762mm e Thermal Inkjet Printing CardJet cards are specially designed for use with thermal inkjet printing Note Their unique surface coating is what allows you to produce inkjet cards that have the color clarity durability and moisture resistance required for the rigors of most ID card applications e Preloaded Card Cartridges For the convenience these special cards are preloaded into an easy to install Card Cartridge Note In addition to making card loading simple the Card Cartridge also protects blank cards from dust fingerprints and other contaminants that can degraded the quality of printed cards e Clear Cartridge The Cartridge is clear so you can tell at a glance about how many cards remain e Magnetic Stripe Encoding Module both 410 C7 models Blank cards are available with or without a magnetic stripe on the back side Note Magnetic stripes are generally used only in conjunction with Printers which include the optional Magnetic Stripe Encoding Module both 410 C7 models IMPORTANT Fargo Ca
17. 6 1 3 13 RESTRICTED USE ONLY Fargo Electronics Inc Reviewing the Error Messages Windows 98Se Me 2000 XP Printer Drivers continued Error Message Problem Solution Improper Black Ink Cartridge Error Code 12 displayed on lower left Indicates one of the following e The installed black Ink Cartridge is not for use with the Printer model e There is an incorrect black color Ink Cartridge Id e Persona supplies are installed into a Professional model Replace with the proper Cartridge and close the Top Cover to print Improper Card Cartridge Error Code 17 displayed on lower left Indicates the installed Card Cartridge is not suitable for the print job for these reasons e Itis trying to mag encode blank cards e The installed Card Cartridge is not for use with the Printer model e Itis trying to send a job with Magnetic Encoding when blank cards are installed e Persona supplies are installed into a professional model or vice versa Replace with the proper Cartridge then press the Card button on the front of the Printer to continue printing Improper Color Ink Cartridge Error Code 11 displayed on lower left Indicates one of the following e The installed color Ink Cartridge is not for use with the Printer model e There is an incorrect black color Ink Cartridge Id e Persona supplies are installed into a Professional model Repla
18. Cartridge Nozzles button The Technician can view the Color Ink Cartridge Reorder Number Black Ink Cartridge Reorder Number and the Card Cartridge Reorder Number Continued on the next page CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 2 24 RESTRICTED USE ONLY Fargo Electronics Inc Reviewing the Printer Properties window Access the Professional Series CardJet 410 or Persona CardJet C7 Card Printer Properties window via Start gt Settings gt Printers gt Properties in order to input appropriate Printer Property information CardJet C7 Printer Properties 2 xi Color Management Security About General Sharing Ports Advanced 6 CardJet C7 Printer Location Comment Model CardJet C7 Printer Features Color Yes Paper available Double sided es Staple Unknown Speed Unknown Maximum resolution Unknown CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 2 25 RESTRICTED USE ONLY Fargo Electronics Inc Technician Review of Ink and Card Cartridges The CardJet Card Printer requires specialized Ink and Card Cartridges to produce high quality durable cards This section explains these materials in detail and also explains how each is loaded into the Printer Refer to the Technician Handbook for CardJet Card Printers in this section Color Ink Cartridge Black Ink Cartridge Cartridg
19. Fast Normal and Best the Card Size up down arrows the Orientation Portrait and Landscape radio buttons the Rotate Image 180 checkbox and Copies checkbox See the Selecting the Print Quality Best Normal or Fast print modes procedure Also provides the About button See Selecting the Card tab window Interfacing with the Image Color tab Access the Image Color tab via the CardJet 410 or Persona C7 Card Printer Printing Preferences windows See the Selecting the Image Color tab Use the Image Color tab to select Print Quality radio buttons Color Quality adjustment slides Automatic Image Enhancement checkbox Print in Grayscale checkbox and Infrared Bar Codes checkbox Also provides the Default button Interfacing with the Image Position tab Access the Image Position tab via the CardJet 410 or Persona C7 Card Printer Printing Preferences windows See the Image Position tab Use the Image Position tab to select Horizontal and Vertical positioning right and left arrows of the cards Continued on the next page CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 2 22 RESTRICTED USE ONLY Fargo Electronics Inc Reviewing the Printer Driver Operator Interface continued See Section 3 Printer Adjustments for more detailed procedures 6 CardJet C7 Printer Printing Preferences C Normal Best Note Printing in BEST mode may decrease the numb
20. HDP820 LC Card Printer Online User s Guide HDP825 Card Printer Online User s Guide yvy vvv v v gt rr Uninstall C11_C16 Card Printer Driver gt IEP Uninstall CardJet 410 Printer Driver gt 5 Uninstall Config Utility gt ta Uninstall DTC520_525 Card Printer Driver gt EP Uninstall DTC525 LC Card Printer Driver gt pii Uninstall HDP600 Card Printer Driver gt rr Uninstall HDP625 Series Card Printer Driver gt EP Uninstall HDPB20 LC Card Printer Driver T Uninstall HOP825 Card Printer Driver ray Uninstall HDP825 LC Card Printer Driver GF Uninstall Pro LX Card Printer Driver K DTC400 Card Printer Users Guide E Print Security Suite 2 CardJet C7 Printer Online User s Guide T Uninstall CardJet C7 Printer Driver fan Fargo Diagnostics Utility Ne Install New CardJet C Printer Color Map Build A Badge Online User s Guide 5 Uninstall Build 4 Badge 4 67 RESTRICTED USE ONLY Fargo Electronics Inc Selecting the Color Map Card Media Type Select either the Glossy Card Stock or Matte Card Stock radio button for the Card Media type required at the time Color Map Selection Dialog Select the Card Media Type Glossy Card Stock Athen E E EE Cancel CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 4 68 RESTRICTED USE ONLY Fargo Electronics Inc Selecting the Clean Ink Cartridge Nozzles button Selec
21. Kit Number 085884 e CardJet Maintenance Kit Instructions P N L000399 e CardJet Cleaning Card P N 081760 e CardJet Alcohol Wipe P N 076843 e CardJet Ink Felt P N D840094 e CardJet Blister Pack of Grease P N F000320 e CardJet Tweezers P N F000321 e CardJet Kit Bag P N F000322 Reviewing related Displays This is for viewing only Do not remove the Printer Cover for these cleaning procedures Replacing the Felt Ink Well Cleaning the Ink Carriage Rod Lubricating the upper Ink Carriage Rail ocating the Main Roller Drive Gear f iN Cleaning the Interior Card Feed Roller Y Hn 1 he J Zp FL Bes CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 5 9 RESTRICTED USE ONLY Fargo Electronics Inc Reviewing related Displays continued This photo displays the Card Hopper Feed Roller neni all r a a gt Card Hopper Feed dy Roller 100 240 V 50 60 Hz 10A Card Hopper Feed Roller CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 5 10 RESTRICTED USE ONLY Fargo Electronics Inc Lubricating the upper Ink Carriage Rail This procedure needs to be completed when the ink cradle is jittery or jumps during operation Step Procedure 1 Unplug the Printer 2 Open the Printer Cover Continued on the next page CardJet 410 Car
22. Look and Color Persona Series Look and Color Ice Blue Professional Series Driver Firmware Persona Series Driver Firmware Full Warranty Limited Warranty Available with Bundle e Printer e Camera Tripod e Software Available with Bundle e Printer e Camera Tripod e Software Available with Mag Bundle Not available with Mag Bundle Ink Ink CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 2 4 RESTRICTED USE ONLY Fargo Electronics Inc Technician Review of Printer Features See the next page Refer to the Technician Handbook for CardJet Card Printers in this section Function Description Top Cover Opens to allow access to the Ink Cartridges and Card Path This cover must be closed in order for the Printer to begin printing See Opening the Top Cover to the Card Printer See CardJet Engineering Drawing R400019 in the appendix Ink Holds the Ink Cartridges and moves them back and forth across the card Cartridge during printing Note Before Ink Cartridges can be loaded into the Printer Cradle the Printer Driver must be installed and the Printer s Power and USB cables must be connected Once this is done the Printer s Ink Cartridge Cradle will move to the center position whenever the Top Cover is open Card Catches printed cards as they eject from the Printer This Hopper will hold a Output maximum of 50 cards The C
23. Paper Sensor 2 57 Pause Slow Print 2 57 PC Personal Computer 8 10 PC via a USB cable connection 2 61 PCB Printed Circuit Board 8 10 Peripheral 8 10 Persona Series 50 card Card Cartridge only 2 41 Pinch roller 8 10 Pixel 8 10 Platen 8 10 Plugging In Power Supply 2 59 Port 8 10 Portrait 8 10 Portrait Landscape 4 40 Power button and LED 2 7 2 58 Power Port 2 12 Powering up Printer 2 21 Preloaded Card Cartridges 2 31 Prime button 4 73 Print gt Encode gt Feed 2 46 Print Cartridge 2 41 Print Cartridges 4 70 4 71 4 72 4 73 Print Driver 8 10 Print in Grayscale 2 22 2 53 Print Job 8 10 Print Method 2 16 Print Mode Speeds 2 62 Print Mode Speeds Best Normal Draft 2 62 Print Modes 2 62 Print Quality 2 22 2 53 Print Server 8 10 Print Speed 2 16 Print Supplies tab 2 24 2 54 Printed Label P N and Lot Number 2 62 Printer Connections 2 61 Printer Drive Fuel Gauge 2 59 Printer Driver 4 5 4 34 Printer Driver Fuel Gauge 3 19 Printer Driver installation program 4 5 Printer Driver Operator Interface 2 22 2 24 2 52 Printer Driver preference options 2 57 Printer Driver Preference Options 3 19 Printer Driver Updates 4 32 Fargo Electronics Inc Printer Drivers 2 17 Printer Error Reporting and Recovery 2 60 Printer Features 2 5 2 6 2 7 2 9 2 10 2 11 2 12 2 36 2 49 Printer Initialization 2 63 Printer initiated 2 42 Printer I
24. Printer Color Map or Install New CardJet C7 Printer Color Map to bring up the dialog shown on the next page 4 Burn CD amp DVDs with Roxio a New Office Document GA Open Office Document Set Program Access and Defaults Windows Catalog LO Documents G Settings g3 Search Help and Support g Run Log Off slohman CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 DFX For Winamp3 IF GIF Movie Gear I Hewlett Packard I IDAutomation com PDF417 Font and Encoder DEMO Java 2 Runtime Environment I Microsoft Office Tools fan Novell Common PowerQuest Drive Image 7 0 I QuarkXPress IF QuickTime fan QuickTime For Windows ze Roxio Easy CD Creator 5 fan Spybot Search amp Destroy I Startup I Track for Windows an Trend Micro OfficeScan Client Winamp3 Winzip IR Winzip SelF Extractor A Acrobat Reader 5 0 dy Burn CD amp DVDs with Roxio Internet Explorer I Microsoft Access p 26 Microsoft Excel Microsoft Outlook A MSN Explorer CS Outlook Express s Remote Assistance C11_C16 Card Printer Online User s Guide Y CardJet 410 Printer Online User s Guide gt DTC100 Config Utility DTC300M Card Printer User s Guide EX DTC520_525 Card Printer Online User s Guide EX DTC525 LC Card Printer Online User s Guide CE HDP600 Card Printer Online User s Guide EX HDP625 Series Card Printer Online User s Guide EP
25. Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 2 61 RESTRICTED USE ONLY Fargo Electronics Inc Technician Handbook for CardJet Card Printers continued Topic Description Print Mode Speeds Best Normal Fast both 410 C7 models The print speeds are Best Print Mode 76 seconds Normal Print Mode 42 seconds and FAST Print Mode 26 seconds See the Selecting the Print Quality Best Normal or Fast print modes procedure e Best Normal and Fast Modes The three 3 modes of print quality are Best Normal and Fast When Best is selected an additional check box will activate this allows Operators to select use the pigmented pen Initially most Operators will only need to select this if they need bar code readability by an infrared bar code scanner e Print Speed Modes Speed is under seventy six 76 seconds per full coverage single sided card in Best print mode under forty two 42 seconds per card in Normal mode and under twenty six 26 seconds per card in Fast mode e Default Print Mode set to Normal The Default Print Mode is set to the Normal Print Mode Over the edge printing is supported e Print Modes Full color and monochrome only print modes is supported through selectable option in Printer Driver e Output Hopper The portion of the Printer that accepts the completed cards e Card Capacity The card capacity are a maximum of 50 cards Printed Label P N and Lot Nu
26. Printer Top Cover is opened during the print process e The Firmware will trap the condition and will put the Printer into a safe pause mode e The Printer will restart the operation and will continue printing cards after the Operator closes the Printer Top Cover Operating Instruction See Sections 2 and 3 1 Close the Printer Top Cover to restart the Printer operation and continue printing cards Continued on the next page CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 2 64 RESTRICTED USE ONLY Fargo Electronics Inc Technician Handbook for CardJet Card Printers continued Topic Description Un The Printer correctly detects and reports an un programmed color Ink programmed Cartridge via the Ink LED and on screen message See Ink LED and color Ink Error Messages in Section 2 Cartridge Un The Printer correctly detects and reports an un programmed black Ink programmed Cartridge via ink LED and on screen message See Ink LED and Error black Ink Messages in Section 2 Cartridge USB Interface A 1 5MB sec 12MB sec serial communication interface that can Universal support 127 separate devices consisting of 4 wires power ground Serial Bus data in and data out electrical e Interface to PC and Power Supply The system uses USB structure interface to communicate to a PC and internal power supply Firmware initializes Fargo Controller Board e C
27. Replacing the Felt Ink Well 5 15 Replacing the Felt Ink Well continued 5 16 Replacing the Felt Ink Well continued 5 17 Cleaning the Card Hopper Feed Roller 5 18 Cleaning the Card Hopper Feed Roller cont 5 19 Cleaning the interior Card Feed Rollers 5 20 Cleaning the interior Card Feed Rollers cont 5 21 Cleaning the interior Card Feed Rollers cont 5 22 CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 5 1 RESTRICTED USE ONLY Fargo Electronics Inc Safety Messages review carefully Symbol Critical Instructions for Safety purposes A Danger Failure to follow these installation guidelines can result in death or serious injury Information that raises potential safety issues is indicated by a warning symbol as shown to the below To prevent personal injury refer to the following safety messages before performing an operation preceded by this symbol To prevent personal injury always remove the power cord prior to performing repair procedures unless otherwise specified To prevent personal injury Ensure only qualified personnel perform these procedures A Caution This device is electrostatically sensitive It may be damaged if exposed to static electricity discharges Information that raises potential electrostatic safety issues is indicated by a warning symbol as shown to the below To prevent equipment or media damage refer to the followi
28. Send to send the selected test to the printer Send Cancel Test Printer OK Cancel Apply Help CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 4 74 RESTRICTED USE ONLY Fargo Electronics Inc Section 5 Cleaning and Maintenance The Card Printer is built to require a minimum amount of maintenance Nevertheless there are a few procedures you can perform on a regular basis or as needed to ensure the best possible performance Table of Contents Section 5 Cleaning and Maintenance 5 1 Table of Contents 5 1 Safety Messages review carefully 5 2 Additional Safety Precautions for CardJet Technicians review carefully 5 3 Using the Required Supplies 5 4 Cleaning the Printer s Exterior 5 5 Cleaning the Ink Cartridges 5 5 Automatically Cleaning Ink Cartridges 5 5 Manually cleaning the Ink Cartridges 5 6 Gathering the Cleaning Supplies 5 6 Preparing to Clean the Ink Cartridges 5 6 Cleaning the Ink Cartridges and Ink Cartridge Cradle 5 7 Cleaning the Ink Cartridges and Ink Cartridge Cradle continued 5 8 CardJet Maintenance Kit Instructions 5 9 Reviewing related Displays 5 9 Reviewing related Displays continued 5 10 Lubricating the upper Ink Carriage Rail 5 11 Lubricating the upper Ink Carriage Rail cont 5 12 Cleaning the Ink Carriage Rod 5 13 Cleaning the Ink Carriage Rod continued 5 14
29. Status button LED button and The Card b 3 d f dition i LED e Card button is used to resume operation after an error condition is cleared In general as the icon on this button indicates errors are related to card feeding and printing e f an error occurs the Card LED light will flash Correct the error and press the Card button to resume Note The Card LED will also flash if the Card Cartridge is not installed or if it has run out of cards e When lit the amber LED above this symbol will flash to indicate you need to check the status of the Card Cartridge and or the card being used for the current print job This LED will flash when e The Card Cartridge is improperly installed or missing e The Card Cartridge is out of cards e Acard is unable to feed from the Card Cartridge e Acard is jammed along the Card Path e Anon Fargo certified Card Cartridge is installed Troubleshooting Instructions See Section 2 1 Correct the condition and press the Card button to continue printing Note If neither the Ink Cartridge nor the Card Cartridge are installed only the Card LED will flash at first When the Card Cartridge is installed the Ink LED will then flash until the Ink Cartridge is installed These two lights will not flash simultaneously See the Interpreting the LED Lights procedure CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 2 9 RESTRICTED USE ONLY Fargo E
30. along the Card Path e Anon Fargo certified Card Cartridge is installed Troubleshooting Instructions See Section 2 e Physically fix the card feed error conditions and press the Card button to correctly initiate an attempt to resume the print job starting with a fresh card e To replace the Card Cartridge press the Card button on the front of the Printer to continue printing e To install the Card Cartridge press the Card button on the front of the Printer to print or cancel printing Note If neither the Ink Cartridge nor the Card Cartridge are installed only the Card LED will flash at first When the Card Cartridge is installed the Ink LED will then flash until the Ink Cartridge is installed These two lights will not flash simultaneously See the Interpreting the LED Lights procedure Continued on the next page CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 2 36 RESTRICTED USE ONLY Fargo Electronics Inc Technician Handbook for CardJet Card Printers continued Topic Description Cancel Retry The Operator can push on the Cancel Retry button after removing a button Error misfed or stuck card in the Card Path recovery The Cancel Retry button activates when a card is hung up in the Ter Feed Station Card Path or it is misfed K X Troubleshooting Instructions See Section 2 e Use the Cancel Retry button to cancel print jobs and reset the Print
31. and Character Table on the next page Track Start End Field Valid Characters Maximum Sentinel Sentinel Separator Number of Characters Track 1 ASCII 32 95 78 See the ASCII Code and Character Table on the next page Track 2 ASCII 48 63 39 See the ASCII Code and Character Table on the next page Track 3 ASCII 48 63 106 CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 4 61 RESTRICTED USE ONLY Fargo Electronics Inc Reviewing the ASCII Code and Character Table ASCII Code Character ASCII Code Character ASCII Code Character 32 space 56 8 80 P 33 57 9 81 Q 34 58 82 R 35 59 83 S 36 60 lt 84 T 37 61 85 U 38 amp 62 gt 86 V 39 63 87 WwW 40 64 88 X 41 65 A 89 Y 42 66 B 90 Z 43 67 C 91 44 68 D 92 45 7 69 E 93 46 70 F 94 N 47 71 G 95 48 0 72 H 49 1 73 50 2 74 J 51 3 75 K 52 4 76 L 53 5 77 M 54 6 78 N 55 7 79 O CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 4 62 RESTRICTED USE ONLY Fargo Electronics Inc Sending the Track Information Magnetic track data is sent in the form of text strings from the application software to the Printer Driver Specific characters are added to the magnetic data to be encoded in order for the Printer Driver to differentiate between
32. and Persona CardJet C7 Printer User Guide Rev 6 1 4 16 RESTRICTED USE ONLY Fargo Electronics Inc Installing the Windows Printer Driver continued Step Procedure 14 See Steps 11 and 12 for illustrations of the Power and USB cable connections at this time Plug and Play E x Step 1 Connect the USB print cable to both the PC and Printer Step 2 Turn ON the Printer at this time if it is not already ON CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 4 17 RESTRICTED USE ONLY Fargo Electronics Inc Installing the Windows Printer Driver continued Step Procedure Connect the Power Cable to a power outlet Plug the other end into the Printer 15 Press the Power button to turn ON the power Power Button CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 4 18 RESTRICTED USE ONLY Fargo Electronics Inc Installing the Windows Printer Driver continued Step Procedure 16 a Plug one end of the USB cable into the Printer s USB port b Plug the other end into a USB port on the PC CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 4 19 RESTRICTED USE ONLY Fargo Electronics Inc Installing the Windows Printer Driver continued Step Procedure 17 Please wait while the Driver components are being copied to your PC Plu
33. can be graphical or mathematical constructs represented by a series of dots or an assembly of curves and lines Continued on the next page CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 8 6 RESTRICTED USE ONLY Fargo Electronics Inc Glossary of Terms continued Term Definition Full bleed Printing that covers the entire card surface Gamma The degree of contrast of an image or the display of a monitor determined by the slope of a characteristic curve relating optical density to relative log exposure Graphical Device Interface GDI A Windows standard for protocol between Drivers and applications and the Windows interface An application uses a Driver to rasterize the data in the format necessary for the Printer but also for the Windows interface to execute the print commands Gray Scale A graduation through the various brightness levels from white to black Halftoning A process in monochrome printing that simulates continuous tone by using changes to the distribution of single dots Increasing the number of dots in a given area increases the darkness even though the individual dots stay the same size Hard Drive A high capacity storage device in a PC consisting of non removable magnetically encodable platters Hardware Physical components of a system such as the Printer the PC the power supply HiCo High The coercivity value of magnetic
34. center Card Printing problems 3 24 Resolving the pixelated or grainy ID Card Photo problems 3 25 CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 3 1 RESTRICTED USE ONLY Fargo Electronics Inc Safety Messages review carefully Symbol Critical Instructions for Safety purposes A Danger Failure to follow these installation guidelines can result in death or serious injury Information that raises potential safety issues is indicated by a warning symbol as shown to the below To prevent personal injury refer to the following safety messages before performing an operation preceded by this symbol To prevent personal injury always remove the power cord prior to performing repair procedures unless otherwise specified To prevent personal injury Ensure only qualified personnel perform these procedures A Caution This device is electrostatically sensitive It can be damaged if exposed to static electricity discharges Information that raises potential electrostatic safety issues is indicated by a warning symbol as shown to the below To prevent equipment or media damage refer to the following safety messages before performing an operation preceded by this symbol To prevent equipment or media damage observe all established Electrostatic Discharge ESD procedures while handling cables in or near the Circuit Board and Printhead Assemblies To prevent
35. file by simply double clicking on it Note The archive will unzip itself revealing its contents as a new list of files within the folder CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 4 33 RESTRICTED USE ONLY Fargo Electronics Inc Setting up the Printer Driver Once the Printer Driver has been installed you may need to select Printer Driver options other than the default settings To open the Printer Driver setup window please refer to the following steps for the specific operating system IMPORTANT Before you can print the Printer Driver must be installed and the Printer s power and USB cables must be connected Also be sure Ink and Card Cartridges are installed Do not connect the Printer to the PC before asked to do so Windows 98 Windows Millennium Step Procedure 1 Select Start button Settings and Printers 2 Double click on the specific Card Printer and select Properties Windows 2000 Windows XP Step Procedure 1 Select the Start button Settings and Printers 2 Double click on the specific Card Printer and select Properties then click on Printing Preferences Note If you would like to permanently save the Printer Driver settings so you will not need to change them again do so through the main Printer Driver setup window described above Although most applications do allow you to change these same Printer Driver option
36. for all error messages e buttons Specific or all of the following buttons are provided depending on the specific Printer condition Each button will display in its set position indicated above regardless of if all or only one button is displayed e Error Code For each error an error code will also display in the lower left hand corner of the dialog box This number should be as unobtrusive as possible and appear ina smaller font Buttons Description OK This OK button closes the dialog box If not clicked the dialog box will close automatically once the error is corrected Cancel Print The Cancel button cancels the job at Printer and at PC Help This Help button opens the Help file which is a link to the appropriate topic of the HTML Online Operator s Guide FARG O Card Jet Top Cover Open The printer cannot print because the top cover is open Close the top cover to print or cancel printing i Cancel Print Help CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 3 9 RESTRICTED USE ONLY Fargo Electronics Inc Reviewing the Error Messages Windows 98Se Me 2000 XP Printer Drivers Error Message Problem Solution Black Ink Cartridge Not Installed Error Code 4 displayed on lower left Indicates the black Ink Cartridge is not installed Note The error code is X Install the Cartridge to print or cancel printing by p
37. immediately if any liquid or solid object should fall into the cabinet Technician Note Unplug the unit and have it checked by qualified service personnel AC power cord Use only the AC power cord included with this unit or an equivalent cord ESD procedures Be sure to observe all established Electro Static Discharge ESD procedures while handling cables in or near the Circuit Board Grounding Device Safeguards Always wear an appropriate personal grounding device such as a wrist strap with integral resistor connected to an ESD ground to avoid potential damage Electrostatic Sensitive Device At a minimum make positive contact with the bare metal chassis of the Printer with the hand before proceeding with the procedure Technician Note This device is electrostatic sensitive It may be damaged if exposed to static electrical discharges Discharges may be generated by various means such as walking on a carpeted floor CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 3 3 RESTRICTED USE ONLY Fargo Electronics Inc A Danger You must unplug the power cable to the Card Printer to ensure that all power is disconnected from the unit Do not attempt any work on the Card Printer s interior unless you have first unplugged the unit CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 3 4 RESTRICTED USE ONLY Fargo Electronics Inc Interp
38. manual Safety Messages review carefully Additional Safety Precautions for CardJet Technicians review carefully Section 2 Technician Overview Table of Contents Reviewing the CardJet Printers 410 and C7 Reviewing the Professional Series CardJet 410 Card Printer Encoder Reviewing the Persona CardJet C7 Card Printer Encoder Reviewing the Professional CardJet 410 and Persona C7 ID Card Printers Technician Review of Printer Features Technician Review of CardJet Specifications Reviewing the Regulatory Compliances Reviewing the Agency Listings Reviewing the Technical Specifications Technician Review of CardJet Card Printer Setup Selecting an area for the Card Printer Connecting the Card Printer to the Computer Opening the Top Cover to the Card Printer Powering up the Card Printer Reviewing the Printer Driver Operator Interface Reviewing the Printer Properties window Technician Review of Ink and Card Cartridges Reviewing the Ink Cartridges Storing the Ink Cartridges review carefully Loading the Ink Cartridges Reviewing the Card Cartridges Storing the Card Cartridges review carefully Loading the Card Cartridge Printing the Test Print after installing Ink and Card Cartridges Technician Handbook for CardJet Card Printers Section 3 Troubleshooting Guidelines Table of Contents Safety Messages
39. media between 2500 4000 Oe Coercivity ISO 7811 6 Fargo s High Coercivity encodes at 2750 Oe HTML HyperText Markup Language A standard protocol used to format text files for use in a browser or on the Internet HTTP HyperText Transfer Protocol A standard protocol by which computers can transfer data compatible through multiple platforms IC Integrated Circuit An electronic device that contains many individual circuits interconnected and placed within a discrete package CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 Continued on the next page 8 7 RESTRICTED USE ONLY Fargo Electronics Inc Glossary of Terms continued Term Definition ID Identification An abbreviation for identification Image A collection of pictures or graphical elements that compose the visual features on a card Also refers to the digital representation Input Any data or material being transferred to the Printer Input Hopper The area of the Printer that stores the blank cards ready to print ISO For the Greek iso meaning same Used to represent data from the International Organization for Standardization LAN Local Area Network An array of several computers connected through a series of data transfer cables for the sharing of data and peripherals Landscape A document layout that is viewed with the document s lon
40. mode Technician Note Ensure that the Printer will restart the operation and will continue printing cards after the Operator closes the Printer Top Cover See CardJet Engineering Drawing R400019 in the appendix CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 3 22 RESTRICTED USE ONLY Fargo Electronics Inc Resolving the CardJet Card Printer problems Refer to the Technician Handbook for CardJet Card Printers in Section 1 as needed Resolving the Printer Startup problems Step Description 1 Troubleshooting as follows a Ensure that the Printer Driver is installed the interface cable is connected and the power cord is plugged in securely on both ends and that the Printer is ON Confirm power is applied by pressing the Power button Be sure the Printer is ready Note The blue Power LED light should be lit when the Printer is ready to print No other LED lights should be lit when the Printer is in ready mode If they are verify that Ink and Card Cartridges are properly installed Make certain that the Printer cable is securely connected Note An error message in the software application telling you that the Printer is not responding is often due to a missing or defective interface cable CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 3 23 RESTRICTED USE ONLY Fargo Electronics Inc Resolving the Bar Code pro
41. raise the cover during the printing process and it will have no effect on the printing process and the card print quality Replace empty Ink Cartridges The Printer correctly detects and reports an empty color Ink Cartridge via LED and on screen message when the empty Cartridges are in the Printer where the color Cartridge is empty Troubleshooting Instructions e Correctly install the non empty black and color Ink Cartridges in the CardJet Printer e Observe and record the Printer and PC screen responses when the card is printed The Ink LED should return to normal The Printer should resume printing the print job CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 Continued on the next page 2 63 RESTRICTED USE ONLY Fargo Electronics Inc Technician Handbook for CardJet Card Printers continued Topic Description Self supporting access covers The access covers are removable and they are self supporting when open Service documents Refers to the thorough and complete service documents provided with each Fargo Card Printer Spare parts available There are anticipated spare parts available with the product in order to ensure a continuous Printer performance Standard tools The required tools are standard commonly available types Top Cover Open During Print Recovery The Printer is initiated with normal conditions and the
42. review carefully 2 31 Loading the Card Cartridge 2 32 Loading the Card Cartridge continued 2 33 Printing the Test Print after installing Ink and Card Cartridges 2 34 Technician Handbook for CardJet Card Printers 2 35 Technician Handbook for CardJet Card Printers continued 2 36 Technician Handbook for CardJet Card Printers continued 2 37 Technician Handbook for CardJet Card Printers continued 2 38 CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 2 1 RESTRICTED USE ONLY Fargo Electronics Inc Technician Handbook for CardJet Card Printers continued 2 39 Technician Handbook for CardJet Card Printers continued 2 40 Technician Handbook for CardJet Card Printers continued 2 41 Technician Handbook for CardJet Card Printers continued 2 42 Technician Handbook for CardJet Card Printers continued 2 43 Technician Handbook for CardJet Card Printers continued 2 44 Technician Handbook for CardJet Card Printers continued 2 45 Technician Handbook for CardJet Card Printers continued 2 46 Technician Handbook for CardJet Card Printers continued 2 47 Technician Handbook for CardJet Card Printers continued 2 48 Technician Handbook for CardJet Card Printers continued 2 49 Technician Handbook for CardJet Card Printers continued 2 50 Technician Handbook for CardJet Card Printers continued 2 51 Technician Handbook for C
43. running out of ink and having a new Ink Cartridge installed the tag Printer correctly validates the replacement Cartridge and reports that it has a bad tag via the ink LED and that printing are restarted when the Ink Cartridge is replaced with a legal Cartridge Ink LED error light reports incorrect Ink Cartridge install both 410 C7 models The Ink LED error light reports incorrect Ink Cartridge installation The Ink Cartridges are a protected supplies item to the Fargo Printer Ink Level Monitoring See Printer Driver The Printer Driver Fuel Gauge feature correctly provides the Operator with a display of the estimated amount of ink remaining in the Cartridge when the Operator requests it The Printer is set up to Fuel Gauge ensure the appropriate ink levels exist before starting each print job Ink Level SmartLoad Ink Cartridges contain an exclusive Ink Level Gauge that Gauge reports remaining prints and alerts when the ink is low or out InkJet Bad Card The Printer correctly validates a replacement Cartridge and reports that Cartridge Tag it is illegal via the Card LED before running out of cards Detection e The Printer correctly detects and reports card Cartridge with a bad tag via LED and on screen message e The printing will continue when the Card Cartridge is replaced with a good Cartridge CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 Continu
44. the colors of the spectrum that humans can detect Computer monitors operate on an RGB model Ribbon The dye impregnated film that is used for color printing Ribbon cable Parallel wires held flat in a row by plastic insulation RMA number Return Merchandise Authorization number A number acquired from Fargo Support which authorizes the return of merchandise for repair or credit CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 Continued on the next page 8 11 RESTRICTED USE ONLY Fargo Electronics Inc Glossary of Terms continued Term Definition Roller Elements of the Printer used for the transport of media consisting of a rotating steel shaft for ribbon or a rotating steel shaft with a rubber cylinder installed at the shaft midpoint for moving cards Saturation A measure of the degree of color from gray with the same brightness Self test A pre determined print file used to confirm Printer operation sent from the Driver Sensor An electro mechanical electro optical device used to indicate a change in state in the Printer such as when a card reaches a certain location Software Instructions saved in computer memory that directs the computer to perform certain tasks and functions SS Start Sentinel The character denoting the end of a magnetic data string String A sequence of characters that form a line of data Surface mount
45. to function properly To maximize Printer life reliability printed card quality and durability you must use only Fargo Certified Supplies For this reason the Fargo warranty is void where not prohibited by law if you use non Fargo Certified Supplies To order additional materials please contact the Fargo authorized reseller For the maintenance procedures outlined for the Printer use Printer Cleaning Kit provided by the reseller This kit includes the following e Cleaning Pads pre moistened with 99 99 isopropyl alcohol for cleaning the Printer s general inside and outside area A Caution As with any electronic device internal components of the Printer such as the Printhead may be damaged if exposed to static electrical discharges See CardJet Engineering Drawing No D400147 in the appendix e To avoid potential damage always wear an appropriate personal grounding device such as a wrist strap with integral resistor connected to an ESD ground e Or ata minimum make positive contact with the bare metal chassis of the Printer with the hand prior to touching any internal electrical components CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 5 4 RESTRICTED USE ONLY Fargo Electronics Inc A Danger You must unplug the power cable to the Card Printer to ensure that all power is disconnected from the unit Do not attempt any work on the Card Printer s interior unless you have first
46. will not provide an Encode Only option that allows for encoding without printing e Strictly used with Fargo CardJet products The Encoder is designed so it can only be used with Fargo CardJet products Card Error Recovery See Card LED The Firmware traps and reports the error condition via the Card LED and a corresponding message at the Driver Operator Interface after which the print operation is halted The Printer will restart the operation and will continue printing cards after the Operator opens the Printer Top Cover fixes and removes the jammed card closes the Printer Top Cover and presses the Card button Troubleshooting Instructions See Section 2 e Open the Printer Top Cover fix it and remove the jammed card e Close the Printer Top Cover to restart the Printer operation and continue printing cards Color Ink Cartridge out of ink Prior to the first card printing the Ink LED begins to blink indicating an error The Printer correctly detects and reports improperly loaded Card Cartridges See the Interpreting the LED Lights procedure The PC screen pop ups displays this message The color Ink Cartridge in the Printer is out of ink Troubleshooting Instructions See Section 2 e Replace the Cartridge and close the cover to print Continued on the next page CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 2 39 RESTRICTED USE ONLY Fargo Electronics
47. 3 11 Card Cartridge Problem 3 11 Card Cartridge Replacement 2 57 Card Encoding 2 46 Card Error Recovery 2 39 card image data 3 19 Card Input Hopper 2 11 card is jammed 2 9 2 36 Card Jam 3 11 Card Jam in Encoding Module 3 16 Card LED 2 40 2 47 Card LED bad tag 2 55 Card LED card feeding errors 2 56 Card LED illegal Card Cartridge 2 40 Card LED light 2 9 2 36 Card Level Monitoring 2 40 card monitoring 2 38 Card Output Hopper 2 5 Card Output Hopper Capacity 2 15 Card Path 2 41 Card Printer location 2 18 Card Printing Jam 2 43 Card Quantities 50 and 100 2 41 Card Sensor 2 43 Card Size 2 22 2 42 2 53 4 39 Card Status button LED 2 9 2 36 Card tab 2 22 2 53 Cards Improperly Loaded 2 39 card s magnetic stripe 4 41 Cards Out 3 11 Cards Out message 2 57 Cartridge Requirements 2 48 Cartridge Sensor 2 41 Cartridge Works 3 8 CD Compact Disc 8 3 Character ASCII Offset 4 56 Character Parity 2 24 2 54 4 57 Character Size 2 24 2 54 Character Size radio buttons 4 55 Clean Again button 4 72 Clean Ink Cartridge Nozzles button 2 24 2 54 Cleaning Kit 2 62 Cleaning Pads 5 4 cleaning process 4 70 clogs ink failure bad electrical connection 2 29 Closed Lid 3 8 Coercivity 8 3 Color Ink Cartridge 2 24 2 26 2 54 Color Ink Cartridge 300 for 410 250 for C7 2 44 Color Ink Cartridge Low 3 12 4 70 Color Ink Cartridge Not Installed
48. 7 Printer User Guide Rev 6 1 4 13 RESTRICTED USE ONLY Fargo Electronics Inc Installing the Windows Printer Driver continued Step Procedure 11 Wait while all Printer Driver files are copied to your PC FARGO Printer Driver Setup Copying Files CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 4 14 RESTRICTED USE ONLY Fargo Electronics Inc Installing the Windows Printer Driver continued Step Procedure 12 Windows XP only Click on the Continue Anyway button Software Installation _ A The software you are installing has not passed Windows Logo testing to verify its compatibility with Windows XP Tell me why this testing is important Continuing your installation of this software may impair or destabilize the correct operation of your system either immediately or in the future Microsoft strongly recommends that you stop this installation now and contact the software vendor for software that has passed Windows Logo testing Continue Anyway i CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 4 15 RESTRICTED USE ONLY Fargo Electronics Inc Installing the Windows Printer Driver continued Step Procedure 13 Leave the Printer Port selection on USB Universal Serial Bus Click on the OK button USB Universal Seral Bus sf CardJet 410 Card Printer Encoder
49. A card is printing that shows the results of the intermediate SUR eae cleaning If the print quality looks good click Done Nozzle Check Test Cord Otherwise click Prime to prime the print cartridges This takes J about two minutes uses one card and uses 4 lot of ink Prime CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 4 73 RESTRICTED USE ONLY Fargo Electronics Inc Selecting the Test Printer button The Test Printer option allows you to send a variety of tests to the Printer Note These test procedures can be helpful in ensuring that the computer is effectively communicating with the Printer and that the Printer is functioning properly Select the appropriate test and click on the Send button to send it to the Printer If sending the Full Color Test Print the printing will begin printing after a few seconds Note This window also displays the total number of prints or cards the Printer has produced This number is often required for service or warranty information amp f CardJet C7 Printer Printing Preferences 21x Card Image Color Image Positiog Print Supplies Send Test x artridge Nn A Send a test to verify the printer can receive data from the computer correctly Full Color Test Print prints 1 card Magnetic Encode Test encodes 1 blank card no printing anng C Communication Test no printing Click
50. Cartridge Tag Card Cartridge tag via the Card LED before running out of cards Detection See Card Wa will continue when the Card Cartridge is replaced with a good LED artridge Black Ink The Black Ink Cartridge provides enough ink for a minimum of 900 cards Cartridge e CardJet 410 900 card minimum e Persona C7 750 card minimum Continued on the next page CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 2 35 RESTRICTED USE ONLY Fargo Electronics Inc Technician Handbook for CardJet Card Printers continued Function Description Card Card Status button LED button and The Card b r d f dition i LED e Card button is used to resume operation after an error condition is cleared In general as the icon on this button indicates errors are related to card feeding and printing RS e f an error occurs the Card LED light will flash Correct the error and B press the Card button to resume Note The Card LED will also flash if the Card Cartridge is not installed or if it has run out of cards e When lit the amber LED above this symbol will flash to indicate you need to check the status of the Card Cartridge and or the card being used for the current print job This LED will flash when e The Card Cartridge is improperly installed or missing e The Card Cartridge is out of cards e Acard is unable to feed from the Card Cartridge e Acard is jammed
51. FARGO Card Identity Solutions Fargo CardJet Professional Series 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 Part Number L000286 RESTRICTED USE ONLY Fargo Electronics Inc Fargo CardJet Professional Series 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 property of Fargo Electronics Incorporated Copyright 2002 2003 2004 2005 2006 by Fargo Electronics Incorporated All rights reserved Printed in the United States of America Exclusive permission is granted to authorized resellers of Fargo products to reproduce and distribute this copyrighted document to authorized Fargo customers who have signed a no disclosure agreement regarding the restricted proprietary use of said document The revision number for this document will be updated to reflect changes corrections updates and enhancements to this document Revision Control Date Document Title Number Revision 6 1 1 February 2006 Fargo CardJet Professional Series 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Revision 6 0 1 December 2004 Same document title Revision 5 0 1 January 2004 Same document title These reference documents were thoroughly reviewed to provide Fargo with professional and international standards requirements guidelines and models for our technical training and user documentation At all times the Copyright Protecti
52. HiCo Magnetic Encoding Card Printing 2 46 HiCo Magnetic Encoding data 3 19 home position Cartridge Cradle 2 30 Horizontal Vertical positioning 2 22 2 53 Host Driver Download Software 2 46 HP Print Engine 2 46 HTML HyperText Markup Language 8 7 HTTP HyperText Transfer Protocol 8 7 CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 15 RESTRICTED USE ONLY IC Integrated Circuit 8 7 ID Identification 8 8 ID software applications 4 63 Illegal Black Ink Cartridge 3 13 illegal Card Cartridge 2 55 3 13 3 17 Illegal Color Ink Cartridge 3 13 illegal Ink Cartridge 2 55 3 18 Illegal Ink Cartridge Detection via Ink LED 2 47 Image 8 8 Image Color tab 2 22 2 53 Image Position tab 2 22 2 53 4 49 4 50 Improper Black Ink Cartridge 3 14 Improper Color Ink Cartridge 3 14 Improperly installed color Ink Cartridges 2 47 Improperly seated Card Cartridge 2 47 incorrect Card Cartridge 2 40 Incorrect Card Cartridge Detection 2 47 Infrared Bar Codes 2 22 2 53 Initial Card Feed Error 2 48 Ink and Card Cartridges 2 26 Ink Cartridge 2 50 Ink Cartridge calibration 2 48 Ink Cartridge Capacity 2 15 Ink Cartridge Cradle 2 5 2 28 2 30 Ink Cartridge nozzles 2 29 Ink Cartridge Tag Detection via Ink LED Bad tag 2 50 Ink Cartridges 2 27 Ink Cartridges improperly installed 2 10 2 49 Ink Cartridges out of ink 2 10 2 49 Ink Error Recover
53. I American Standard Code for Information Interchange 8 1 ASCII Offset 2 24 2 54 4 56 Auto Eject 1st Error option 4 52 automated process 2 42 Automatic Image Enhancement 2 22 2 53 available USB port 2 19 B Bad Card Cartridge Tag Detection See Card LED 2 35 bad Smart tag 3 17 Banding 2 62 Barcodes 8 2 Batch print 8 2 batch printing 4 52 Bi directional 8 2 BIOS Basic Input Output System 8 2 Bit 8 2 Bit Density 4 55 Bit map 8 2 Black Ink Cartridge 2 24 2 26 2 54 4 70 Black Ink Cartridge Low 3 10 4 70 Black Ink Cartridge Not Installed 3 10 Black Ink Cartridge Out 3 10 Black Ink Cartridge Problem 3 10 Board 8 2 Boot up 8 2 reports incorrect Ink Cartridge install 2 51 Black Ink Cartridge 900 card minimum 2 35 Buffer 8 2 C Cable 8 2 Cache 8 3 Calibrating 8 3 Cancel Retry button 2 37 2 41 2 46 2 60 cancel all print jobs 2 37 Cancel button 2 11 2 37 Cancel soft key 4 52 Cancelled Card in Encoding Module 3 16 Card and Ink LED 3 18 Card and Ink LED Indicators 3 17 Card button 2 36 Card button and LED 2 9 2 36 Card Cartridge 2 26 2 38 Fargo Electronics Inc Card Cartridge Capacity 2 15 Card Cartridge Error Messages 2 38 Card Cartridge Incorrect Installation 2 38 Card Cartridge is correctly installed 2 38 Card Cartridge Label 2 41 Card Cartridge moved during Smart electronic tag read cycle 2 38 Card Cartridge Not Installed
54. Inc Technician Handbook for CardJet Card Printers continued Topic Description Card LED The Firmware correctly detects the card feed error condition and indicates a fatal error condition via the Card LED and a PC on screen error message indicating a card feeding error via the Driver Operator interface e The Printer has LED Sensor and Error Message malfunction indicators to inform the Operator that the equipment is malfunctioning and to indicate which component is malfunctioning e The Printer has LED indicators on the front that provide Error reporting In addition Error reporting appears on the PC screens to indicate error status and corrective action e The errors message that appear as a dialog to warn the Operator are for Cards Out includes LED flash e The LED error light indicates an incorrect Card Cartridge installation Card LED The Printer via the Card LED correctly detects and reports empty illegal or improperly load Card Cartridges Card LED bad Before running out of cards the Printer correctly validates a Smart tag replacement Cartridge and reports that it has a bad Smart tag via the Card LED and that printing will continue when the Card Cartridge is replaced with a good Cartridge Card LED Before running out of cards the Printer correctly validates a illegal Card replacement Cartridge and reports that it is illegal via the Card LED and Cartridge that printing will continue when th
55. Om 20 ssar BE wes woos nae S OMO wns en onaran 28 HE rimy me nur ao oono omom A tirma on OM e nve t 0 OR wene SE amy w o er at A OM ET HH am gy p MA O08 E Pane a LNN CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 5 14 RESTRICTED USE ONLY Fargo Electronics Inc Replacing the Felt Ink Well This procedure need to be completed when the ink felt becomes saturated with ink and begins to smudge the back of the card Step Procedure 1 Unplug the Printer 2 Open the top Cover Continued on the next page SRNA scnis CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 5 15 RESTRICTED USE ONLY Fargo Electronics Inc Replacing the Felt Ink Well continued Step Procedure 3 Use the Ink Felt removal tool to firmly grasp the left corner of the Ink Felt Remove it by pulling the Felt up and to the right as shown below A Caution The old Ink Felt contains wet ink and will stain anything it contacts It is recommended that the old Ink Felt be placed in a small plastic bag and then discarded Continued on the next page CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 5 16 RESTRICTED USE ONLY Fargo Electronics Inc Replacing the Felt Ink Well continued Step Procedure 4 Clean the Ink Well Tray with an alcohol pad from
56. Persona CardJet C7 Printer User Guide Rev 6 1 4 48 RESTRICTED USE ONLY Fargo Electronics Inc Using the Vertical and Horizontal Adjustment arrows Step Procedure 1 To adjust the Image Position values click on the Vertical and Horizontal adjustment arrows Note When adjusting these values keep in mind that cards always remain in the same position as they travel through the Printer regardless of image orientation To illustrate this the blank card icon shown in the Image Position box will always remain in the same portrait orientation regardless of the orientation of the specific image The following diagram represents how the printed image will move in relation to the fixed card position as positive and negative image placement values are entered Games Direction card travels through printer CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 4 49 RESTRICTED USE ONLY Fargo Electronics Inc Using the Vertical and Horizontal Adjustment arrows Step Procedure 2 As you can see e The Vertical adjustment moves the image more toward the rear of the Printer if a positive number is entered and more toward the front of the Printer if a negative number is entered e The Horizontal adjustment moves the image more toward the left hand side of the Printer if a positive number is entered and more toward the right hand side of the Printer if a negative number is enter
57. RESTRICTED USE ONLY Fargo Electronics Inc Section 8 Glossary of Terms Term Definition 24 bit color A color depth for an image that uses 8 bits for each color red blue green combining the possible 256 shades to provide a color depth of 16 7 million colors AC Alternating Current An electrical current that reverses its direction at regular intervals typically 50 60 times a second Adhesion The firm attachment of a material to the card surface confirmed by using the Tape Test pulling an applied piece of adhesive tape Scotch 600 or equivelent off the card at 1 sec in to see if any material is pulled off by the tape Algebraic A type of color matching that takes the colors value of pixels and applies them to an algebraic equation to adjust the levels of hue saturation and brightness ANSI American National Standards Institute The United States Representative to ISO providing standardization for U S Manufactures prior or in addition to acceptance by ISO ASCII American Standard Code for Information Interchange A standard for processing information in computer processors An 8 bit character set of 255 decimal numbers each assigned to numbers letters punctuation and special characters CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 Continued on the next page 8 1 RESTRICTED USE ONLY Fargo Electronics Inc Gl
58. Rev 6 1 2 32 RESTRICTED USE ONLY Fargo Electronics Inc Loading the Card Cartridge continued Step Procedure 3 Set the Card Cartridge onto the Card Input Hopper with the arrow on the top of the Cartridge pointing toward the front of the Printer as shown below Push the Card Cartridge down until it clicks into place See the next two pages Note When installed properly the Card LED light will turn off to signal that the Card Cartridge is ready for printing A Caution When not in use keep the Card Cartridge in place to prevent dust from accumulating on the Drive Rollers Card Input Hopper CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 2 33 RESTRICTED USE ONLY Fargo Electronics Inc Printing the Test Print after installing Ink and Card Cartridges Once the Ink and Card Cartridges are installed a self test should be performed to check for proper operation of the Printer Note The self test function also requires that the Print Driver is installed and the Printer s power and USB cables connected Refer to the following to print a test print Step Procedure 1 Open the Printer Driver s Printer Properties Window 2 Click on the Print Supplies tab See Using the Print Supplies tab 3 Click on the Test Printer button See Selecting the Test Printer button 4 From the Send Test window click on the Send button to send a color test print
59. Separator FS is used Note See the table on the next page which displays the SS ES FS and the valid characters defined for each track CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 4 63 RESTRICTED USE ONLY Fargo Electronics Inc Selecting the Print Supplies tab This option displays the prints remaining in both the Color and Black Ink Cartridges e As you print cards the prints remaining will decrement after each card displaying the exact number of prints remaining in each Cartridge The Color Cartridge decrements each time you print a card The black Ink Cartridge decrements only if printing with the Infrared Bar Codes option selected Note When the Cartridge is completely out of ink the Printer will alert you that it is time to replace the Ink Cartridge See Selecting the Clean Ink Cartridge Nozzles button e As you print you will notice the icons above Prints Remaining will indicate the approximate level of ink within the Cartridge Note If an Ink Cartridge is not installed or if a non certified Cartridge is installed the Printer Driver will display the Ink Cartridge icons with question marks to indicate the prints remaining cannot be determined amp CardJet 410 Printer Printing Preferences BE Card Image Color Image Position Magnetic Encoding Print Supplies r Color Ink Cartridge 4 _ r Black Ink Cartridge Prints Remaini
60. TED USE ONLY Fargo Electronics Inc Troubleshooting the Card Jam If a card becomes jammed inside the Printer the Card LED light will flash and the Printer will pause operation Refer to the following steps for instructions to clear the jam Step Procedure 1 Leave the power ON and open the Printer s Top Cover 2 Remove the Card Cartridge 3 Locate the jammed card and remove it from the Printer 4 Press the Card button to resume printing 5 Close the Top Cover and reload the Card Cartridge Troubleshooting with the Host Driver Download Software Step Description 1 Troubleshooting as follows Software downloaded The host Driver download software automatically opens and prompts the Operator through the Driver installation process when the Driver CDROM is loaded into the PC Technician Note Ensure that device initialization and Firmware downloading occur when Printer start up is initiated and cards are printed with acceptable color reproduction and image placement when the Operator initiates a print job following Driver installation Troubleshooting with an open Printer Top Cover Step Description 1 Troubleshooting as follows Open Printer Top Cover When a print job and the Printer is initiated with normal conditions and the Printer Top Cover is opened during the print process the Firmware will trap the condition and will put the Printer into a Safe Pause
61. The Printer correctly detects and reports improperly loaded Card seated Card Cartridges via the Card LED and on screen message when the Card Cartridge Cartridge is improperly seated Note The Card LED begins to blink See Card LED indicating an error and Error A PC screen pop up is displayed The card Cartridge is not Messages installed Troubleshooting Instructions See Section 2 1 Correctly load the Card Cartridge to cancel the error conditions 2 Install the Cartridge then press the Card button on the front of the Printer to print or cancel printing Incorrect Card The Printer correctly validates a replacement Cartridge and reports that Cartridge it is an illegal Cartridge via the Card LED before running out of cards Detection 566 The printing will continue when the Card Cartridge is replaced with a Card LED prinung g p legal Cartridge Continued on the next page CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 2 47 RESTRICTED USE ONLY Fargo Electronics Inc Technician Handbook for CardJet Card Printers continued Topic Description Initial Card The Firmware correctly detects the condition and indicates a fatal error Feed Error condition via the Card LED and a PC on screen error message indicating a card feeding error via the Driver Operator Interface when a print job and the Printer are configured with anomalous conditions intended to induce a
62. Track Selection G Track 1 Track 2 Track 3 Magnetic Track Options M Bit Density Character Size gt m ASCII Offset C 75 6Pl 5 Bits NULL 129 BPI i 7 Bits f SPACE i 210 BPI i 8 Bits 0 ZERO CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 4 53 RESTRICTED USE ONLY Fargo Electronics Inc Using the Magnetic Track Options under Magnetic Encoding Use the Magnetic Track options for these purposes e Customize the ISO encoded data format for each of the magnetic stripe s three tracks e Customize each track independently of the other two e Specify which of the three tracks to customize by selecting one of the three track options Note 1 After making the required selection the Magnetic Track Options box displays the current set of customization options for the selected track Note 2 For most applications the default settings for these options do not need to be changed Magnetic Track Selection f Tracki Track Track 3 Magnetic Track Options Bit Density Character Size ASCII Offset 75 BPI 45 Bits C NULL 128 BFI 0 7 Bits SPACE i 210 BFI C 8 Bits C ZERO LAC Generation Character Parity C NoLAC C No Parity f Even Parity Even Parity C Odd Parity Odd Parity Default Shift Data Left CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 4 54 RESTRICTED USE ONLY Fargo Electro
63. TrueType TT A font format that produces each character using a mathematical equation rather than a graphical representation resulting in a much sharper cleaner image Update The process of installing a new revision of software or Firmware to implement new changes to the Printer s command codes and procedures UPS Un interruptible Power Supply An AC power supply typically powered by batteries which provides temporary power to the PC or Printer during an interruption of the supply voltage USB Universal Serial Bus A 1 5M sec 12Mbit sec serial communication interface that can support 127 separate devices consisting of 4 wires power ground data in and data out Virtual Memory A technique used by Windows when chip memory is exhausted in which data is written to the hard to hold data temporarily and support Window s operations Wrinkle The appearance in the card image of wavy or arched lines either colored or clear caused by improper film or ribbon tension CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 8 13 RESTRICTED USE ONLY Section 9 Index A About button 4 42 AC Alternating Current 8 1 Accepted Card Thickness 2 15 Accepted Card Types 2 15 Accepted Standard Card Sizes 2 15 Adhesion 8 1 adjusting color hue saturation and brightness 2 42 Algebraic 8 1 ANSI American National Standards Institute 8 1 ASCI
64. U V EMC 2 13 TUV GS 2 13 U L 2 13 nable to feed 2 9 2 36 nable To Feed Card 3 15 nable to Verify Magnetic Data 3 16 ninstall Printer Driver icon 4 32 nopened CD Installer Program 4 31 n programmed black Ink Cartridge 2 65 n programmed color Ink Cartridge 2 65 pdate 8 13 PS Un interruptible Power Supply 8 13 SB Universal Serial Bus 8 13 SB cable 2 19 SB Hub 2 65 SB Interface 2 65 SB Interface Port 2 12 SB port 2 19 SB Port 2 65 Che Ge C c Gere C CEC ECR y Verification 2 24 2 54 4 52 Virtual Memory 8 13 W Warranty 2 17 Weight 2 17 Windows 2000 Windows XP 4 34 Windows 98 Windows Millennium 4 34 Windows Printer Driver 4 6 4 7 4 8 4 9 4 10 4 11 4 12 4 13 4 14 4 15 4 16 4 17 4 18 4 19 4 20 4 21 4 22 4 23 4 24 4 25 4 26 4 27 4 28 4 29 4 30 Wrinkle 8 13 Y YMC YMCK or YMCKK print ribbon 4 42 CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 18
65. When Top Cover is opened the Cartridge will move to the same standard install position described in condition 1 e One or both of the Ink Cartridges is out of ink and the Top Cover is closed Note When Top Cover is opened the Cartridge will move to the same standard install position described in condition 1 e Anon Fargo certified Cartridge is installed and the Top Cover is closed Note When Top Cover is opened the Cartridge will move to the same standard install position described in condition 1 Troubleshooting Instructions See Section 2 1 Correct the condition and close the Top Cover to continue printing See the Interpreting the LED Lights procedure CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 2 10 RESTRICTED USE ONLY Fargo Electronics Inc Technician Review of Printer Features continued Function Description Cancel Press the Cancel button to cancel the current print job and reset the Printer button for the next print job Note This will cancel the job at both the PC and the ors Printer level If a card is left within the Printer after a print job is canceled it xX will automatically be ejected a j eee Card Input Load the Card Cartridges into this Hopper See Loading the Card Cartridge Hopper Card Input Hopper CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 2 11 RESTRICTED USE ONL
66. Y Fargo Electronics Inc Technician Review of Printer Features continued Function Description Power Connect to the included power cord See Powering up the Card Printer Port USB Connect to a Windows PC with a USB cable See Connecting the Card Interface Printer to the Computer Port USB Interface Port Power Port CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 2 12 RESTRICTED USE ONLY Fargo Electronics Inc Technician Review of CardJet Specifications The purpose of this section is to provide the Operator with specific information on the Regulatory Compliances Agency Listings and Technical Specifications for the CardJet Card Printers Refer to the Technician Handbook for CardJet Card Printers in this section Reviewing the Regulatory Compliances Term Description CSA The Printer manufacturer has been authorized by UL to represent the Card Printer as CSA Certified under CSA Standard 22 2 File Number E145118 FCC The Card Printer complies with the requirements in Part 15 of the FCC rules for a Class B digital device Note These requirements are designed to provide reasonable protection against harmful interference in a residential installation If equipment operation in a residential area causes unacceptable interference to radio and TV reception the Operator is required to take whatever steps are necessary to correct the interfere
67. a PC DPI Dot Per Inch A measurement of the Printer resolution indicating how many dots a Printer can produce in a linear inch DRAM Dynamic Random Access Memory A microchip based volatile memory storage device The Printer uses this to buffer a print job transferred from the PC until the Printer Controller is able to process the packet Driver Software utility installed in Windows that interfaces an application to rasterize image data and include command codes so the Printer can process the file Edge to Edge Refers to the maximum printable area on a card resulting in printed cards with virtually no border Note CardJet is over the edge EE Memory An abbreviation for EEPROM EEPROM Electrically Erasable Programmable Read Only Memory A microchip based non volatile memory storage device that can be rewritten in the field The chip can hold new values as the Printer adapts its operational parameters Encoder smart card An electro mechanical interface to transfer data from the PC toa chip or magnetic stripe built into the card CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 Continued on the next page 8 5 RESTRICTED USE ONLY Fargo Electronics Inc Glossary of Terms continued Term Definition Encoder wheel An electromechanical device attached to a shaft that detects the change in rotational position
68. agnetic data could not be verified Note When this occurs press the Cancel soft key to manually eject the miss verified card CardJet 410 Card Printer Printing Preferences x Card Quality Image Position Magnetic Encoding Print Supplies m Verification Auto Eject 1st Error C Manual Eject Each Error Retries 2 4 CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 4 52 RESTRICTED USE ONLY Fargo Electronics Inc Using the Magnetic Track Selection option under Magnetic Encoding Use these options to customize the ISO encoded data format for each of the magnetic stripe s three tracks Step Procedure 1 Select the Magnetic Track Selection option to specify which track is to be configured through the Magnetic Track options if the application being used requires customization of the standard ISO encoding process Specify which of the three 3 tracks to customize by selecting one of the three track options e After making the required selection the Magnetic Track Options box displays the current set of customization options for the selected track e Remember that each track is customized independently of the other two tracks g CardJet 410 Card Printer Printing Preferences Card Quality Image Position Magnetic Encoding Print Supplies Venfication f Auto Eject 1st Error Manual Eject Each Error Fetes f2 Magnetic
69. ame in both 410 C7 models Step Procedure 1 Select the Automatic Image Enhancement checkbox to select a predetermined color correction mode based on HP s model optimized for Fargo Do not select the Automatic Image Enhancement to select a manual enhancement a CardJet C7 Printer Printing Preferences Card Image Color Image Position Print Supplies Color Quality Saturation Muted j Vibrant Brightness Darker Lighter Color Tone Cooler j Warmer Print in Grayscale I Infrared Bar Codes Default Cancel Apply Help CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 4 44 RESTRICTED USE ONLY Fargo Electronics Inc Selecting the Color Quality Step Procedure 1 In either mode the Operator can adjust Saturation Brightness and Color Tone As these are changed the large color photo will change accordingly These options are available only when the Print in Grayscale option is not selected When Print in Grayscale is selected these options are grayed out Control the overall darkness and lightness of the dye sub printed image by adjusting the slide by clicking and dragging the slide s box e Move the Saturation slide to the left for Muted saturation and to the right for Vibrant saturation e Move the Brightness slide to the left for Darker brightness and to the right for Lighter brightness e Move the Color Tone
70. amount of debris may accumulate inside the case This debris can include dust hair carpet or clothing fibers When it gets on the Ink Cartridges and Cradle it can cause ink streaks and smudges on printed card Ink streaking is easily corrected by manually cleaning the Cartridges and cradle Gathering the Cleaning Supplies You will need the following items to clean the print Cartridges and Cradle e Use distilled or bottled water Tap water contains contaminants that damage Ink Cartridges e Use cotton swabs or other soft lint free material that will not stick to the Cartridges A Caution Be careful not to get ink on the hands or clothing as you clean Preparing to Clean the Ink Cartridges Step Procedure 1 Remove the Ink Cartridges from the Printer before cleaning 2 With the Printer power ON and the Printer connected to the PC raise the Top Cover The Ink Cartridges move to the center of the Printer 3 Disconnect the power cord from the back of the Printer 4 Remove the Ink Cartridges and place them on a piece of paper with the ink nozzle plate facing up A Caution 1 Do not leave the Cartridges outside the Printer for more than 30 minutes A Caution 2 Do not touch the Ink Cartridge nozzles or copper contacts Do not remove the copper strips CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 5 6 RESTRICTED USE ONLY Fargo Electronics Inc Cleaning th
71. aps and reports encoding error responses via required LED interface illumination and messages at the Driver Operator interface e Firmware correctly detects the card feed error condition and indicates a fatal error condition via the Card LED and a PC on screen error message indicating a card feeding error via the Driver Operator interface e Firmware correctly detects the card printing jam condition and indicates a fatal error condition via the Card LED and a PC on screen error message via the Driver Operator interface Empty Ink The Printer correctly notifies the Operator of the empty Ink Cartridge via Cartridge 1 the Ink LED and on screen message before running out of ink ee The remainder of the print job is restarted when a new Cartridge is Messages correctly installed Continued on the next page CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 2 44 RESTRICTED USE ONLY Fargo Electronics Inc Technician Handbook for CardJet Card Printers continued Topic Description Empty Ink The Printer correctly detects and reports an empty Ink Cartridge via Cartridges 2 LED and on screen message when the empty Cartridges are in the See Ink LED Printer where both Cartridges are empty and Error Messages Non empty Ink Cartridges OR Non empty color Ink Cartridges The Printer correctly detects non empty Ink Cartridges when the empty Cartridges are rep
72. ard Cartridge currently installed or last installed in the Printer The fourth Color Map Selection indicator displays the color map selection for the currently selected Card Media Type Note Use this helpful information when reordering Fargo Certified Printing Supplies from an authorized reseller The Reorder numbers display is based on the last successful read of the last legal Cartridge that was inserted This way if an illegal Cartridge is inserted this tab will continue to report a valid reorder number for that Printer Also these numbers can be used to determine to which reseller the SecureMark Printer should be associated The on screen message will appear when custom Cartridge is first loaded into a Printer only if there is a problem with Cartridge initialization amp CardJet 410 Printer Printing Preferences Card Image Color Image Position Magnetic Encoding Print Supplies m Color Ink Cartridge r Black Ink Cartridge Prints Remaining 900 Color Ink Cartridge Reorder Number 41030 Black Ink Cartridge Reorder Number 41031 Card Cartridge Reorder Number 41050 Color Map Selection Glossy Card Stock Test Printer CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 4 66 RESTRICTED USE ONLY Accessing the Color Map Selection Dialog Fargo Electronics Inc Select Start gt Programs gt Fargo gt Install New CardJet 410
73. ard Input Hopper CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 5 22 RESTRICTED USE ONLY Fargo Electronics Inc Section 6 Fargo Technical Support The purpose of this section to provide the Operator with an efficient step by step procedure to be used when contacting Fargo Technical Support as needed for the CardJet Card Printer Contacting Fargo Technical Support Step Procedure 1 Read the suggested Sections of the Technical Service and Maintenance Manual in order to troubleshoot this Printer As needed contact the Fargo Technical Support Group for additional technical assistance e by phone at 952 941 0050 OR e by fax at 952 941 1852 OR Contact Fargo Technical Support via the Web http www fargo com tech_support contact_tech support asp 2 Position a phone near the Printer and Computer so Fargo Technicians can help troubleshoot the Printer s 3 o have a self test and a sample card ready when calling Fargo Technical upport CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 6 1 RESTRICTED USE ONLY Fargo Electronics Inc Section 7 Reviewing the Spare Parts List CardJet 410 ID Card Printer Recommended Spare Parts List Effective Date April 2004 For current pricing see http www fargopartner com support_services CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 7 1
74. ard Output Hopper Door can be either opened Hopper or closed while printing but If you would like printed cards to stack neatly leave the door closed as shown below Note An external Card Output Hopper is provided if the Printer model includes the Magnetic Stripe Encoding Module CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 2 5 RESTRICTED USE ONLY Fargo Electronics Inc Technician Review of Printer Features continued See the Cleaning the Ink Cartridges and Ink Cartridge Cradle procedure Top Gover Ink Cartridge Cradle Card Output Hopper CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 2 6 RESTRICTED USE ONLY Fargo Electronics Inc Technician Review of Printer Features continued Function Description Power Printer connected to the PC button and i LED e The Power button turns the Printer ON and OFF Note When lit the E blue LED light indicates when power is ON fo il e Press the Power button to turn the Printer ON and OFF e The blue LED above the button turns OFF or ON to indicate when power is applied Note This LED will flash when the Printer is processing a print job e If the Power button is pressed during a print job the print job will be lost and the Printer will reset depends on Windows configuration Printer not connected to the PC e Press the Power button t
75. ardJet C7 Printer User Guide Rev 6 1 Continued on the next page 2 15 RESTRICTED USE ONLY Fargo Electronics Inc Reviewing the Technical Specifications continued Type Description Interface USB 1 1 Memory 2MB RAM Operating 59 to 95 F 15 to 35 C Temperature Operating The Operating Humidity is at 20 to 80 non condensing Humidity e Exception 70 upper humidity range When printing the glossy card in the IR bar code mode the upper humidity range is reduced to 70 due to the use of the black ink cartridge P N 041032 for CardJet 410 and P N 041732 for Persona C7 e Standard 80 upper humidity range The PPG matte card s upper humidity range is at 80 in all print modes including the Infrared Bar Codes option radio box under the Image Color tab The glossy card card s upper humidity range is at 80 in all other print modes Best Normal and Fast Print Method Thermal Inkjet Print Speed Print speed will vary depending on the amount of color coverage within a card design Note The above print speeds represent a color full bleed design designs with less color coverage will print faster Print speed indicates an approximate batch print speed Note It is measured from the time a card feeds into the Printer to the time it ejects from the Printer Print soeeds do not include the time needed for the PC to process the image Process time is dependent on the si
76. ardJet Card Printers continued 2 52 Technician Handbook for CardJet Card Printers continued 2 53 Technician Handbook for CardJet Card Printers continued 2 54 Technician Handbook for CardJet Card Printers continued 2 55 Technician Handbook for CardJet Card Printers continued 2 56 Technician Handbook for CardJet Card Printers continued 2 57 Technician Handbook for CardJet Card Printers continued 2 58 Technician Handbook for CardJet Card Printers continued 2 59 Technician Handbook for CardJet Card Printers continued 2 60 Technician Handbook for CardJet Card Printers continued 2 61 Technician Handbook for CardJet Card Printers continued 2 62 Technician Handbook for CardJet Card Printers continued 2 63 Technician Handbook for CardJet Card Printers continued 2 64 Technician Handbook for CardJet Card Printers continued 2 65 CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 2 2 RESTRICTED USE ONLY Fargo Electronics Inc Reviewing the CardJet Printers 410 and C7 The CardJet Card Printer is a single sided inkjet ID Card Printer The two 2 CardJet models are the Professional Series CardJet 410 Card Printer Encoder and the Persona CardJet C7 Printer Note Each Printer will use inkjet receptive cards that are 30 mil in thickness and CR 80 in size The cards are stored in an easy loading Card Cartridge The Printer will require two 2 separate Ink Cartridges a color printing Cartridg
77. ation Character Parity C NoLlAC C No Parity f Even Parity C Even Parity C Odd Parity f Odd Parity CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 4 57 RESTRICTED USE ONLY Fargo Electronics Inc Reviewing the Shift Data Left under Magnetic Encoding Use the Shift Data Left option which applies to all tracks when selected Step Procedure 1 Select this option to shift the recorded magnetic data to the left hand side of the card s magnetic stripe Note This is useful in situations that require cards to be readable with insert type readers g CardJet 410 Card Printer Printing Preferences Card Quality Image Position Magnetic Encoding Print Supplies Yerfication f Auto Eject 1st Error Manual Eject Each Error Retries E Magnetic Track Selection G Track Track2 Track 3 Magnetic Track Options Bit Density Character Size ASCII Offset i 75 BPI 45 Bits f NULL 128 BPI i 7 Bits e SPACE i 210 BPI 8 Bits ZERO LAC Generation r Character Parity C NoLRC C Mo Parity Shift Data Left f Even Parity Even Parity Odd Parity Odd Parity Default CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 4 58 RESTRICTED USE ONLY Fargo Electronics Inc Using the Default button under Magnetic Encoding Step Procedure
78. b The Professional 410 and Persona CardJet C7 printing systems consist of an HP Print Engine and Fargo additions that allows printing on CardJet cards CR 80 30 mil For this purpose the Printer has a special Card Path an Input Hopper for a Card Cartridge extra Card Sensor and a Fargo Controller 2 Boards Troubleshooting Instructions See Section 2 e Push on the Cancel Retry button after removing a misfed or stuck card in the Card Path Note The slotted Optical Sensor on the Card Path is located between the Card Cartridge and the print area e The Print Cartridge does not center over the Card Path when the cover is opened e The Cancel Retry button activates when a card is hung up in the Feed Station Card Path or it is misfed Card Sensor An electro mechanical electro optical device used to indicate a change in state in the Printer such as when a card reaches a certain location Continued on the next page CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 2 41 RESTRICTED USE ONLY Fargo Electronics Inc Technician Handbook for CardJet Card Printers continued Topic Description Card Size The Card Printer accepts only CardJet cards Card Surface Use only CardJet cards Color Matching The process of adjusting color hue saturation and brightness to duplicate a desired color An algorithm within the Driver which adjusts the color balance and p
79. become dirty and the Rollers can no longer properly grip the card Step Procedure 1 Unplug the Printer 2 Remove the Card Cartridge See the previous page 3 Remove the backing from the Fargo cleaning card and with the sticky side down gently push it into the Card hopper Feed Path as shown below Continued on the next page CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 5 20 RESTRICTED USE ONLY Fargo Electronics Inc Cleaning the interior Card Feed Rollers cont Step Procedure 4 Open the top Cover 5 Locate the Main Roller Drive Gear located on main Drive Shaft as seen below 6 Use your fingers to gently turn the Main Roller Drive Gear in order to feed the cleaning card into the Printer Continued on the next page a CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 5 21 RESTRICTED USE ONLY Fargo Electronics Inc Cleaning the interior Card Feed Rollers cont Step Procedure 8 When the cleaning card is feed to the Card Image Station turn the Drive Gear the opposite direction to feed the cleaning card back into the card Hopper 9 Remove and dispose of the cleaning card 10 Close the Covers 11 Replace the Card Cartridge 12 Power up the Printer 13 Run the test card and check the card feed This procedure is completed C
80. blems Step Description 1 Are you using an infrared bar code scanner If so select the Infrared Bar Codes option within the Image Color tab Note This option directs the Printer to print black text and bar codes with the black pigmented Ink Cartridge which is required for printing infrared bar codes Resolving the Off center Card Printing problems Use the Image Position tab in the Driver to precisely center the image See the Selecting the Image Position tab Mike Berman Student 3957105 library Code 2439 554 Mike Berman Student 3957105 library Code 2439 554 CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 3 24 RESTRICTED USE ONLY Fargo Electronics Inc Resolving the pixelated or grainy ID Card Photo problems Step Description 1 For best photo realistic output you should always use high resolution 24 bit color images e f scanning an image always scan the image at a 24 bit color setting at the same size at which you will be printing and at a minimum of 300 dpi or higher depending on the image size and the application e f you stretch or blow up a small or low resolution image you will always get a pixelated or grainy effect when printing e f capturing images with a digital camera or video camera be sure the camera has a high enough resolution for photos to be printed at about the same size at which they were captured
81. card feed error After an error has been detected and reported physically fixing the card feed error conditions and pressing the Card button correctly initiates an attempt to resume the print job starting with a fresh card Physically fix the card feed error conditions and press the Card button to resume the print job Ink Cartridges The Ink Cartridge is described below e Incorrect Ink Cartridge Installation The Ink LED error light reports incorrect Ink Cartridge installation e Ink Cartridges The Ink Cartridges is a protected supplies item to the Fargo Printer e Smart technology The Ink Cartridge uses Smart supplies technology for keeping Fargo Cartridges proprietary providing capability to decrement the tag A Cartridge is spent It cannot be reused e Printing bar codes The Printer is capable of printing bar codes that are readable by both infrared and visible light bar code scanners Infrared bar codes require the infrared bar code print mode e Cartridge Requirements The Printer will require both the color dye Ink Cartridge and the black pigment Ink Cartridge to function Continued on the next page CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 2 48 RESTRICTED USE ONLY Fargo Electronics Inc Technician Handbook for CardJet Card Printers continued Function Description Ink LED The Ink Cartridge Status LED is described below See next page Th
82. ce with the proper Cartridge and close the Top Cover to print Continued on the next page CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 3 14 RESTRICTED USE ONLY Fargo Electronics Inc Reviewing the Error Messages for Windows 98Se Me 2000 XP Printer Drivers continued Error Message Problem Solution and Related Service Procedure Mechanism Error Code 2 displayed on lower left Indicates the Print Cartridge cradle cannot move Note The error code is 2 Check under the Printer s Top Cover for a card jam or other obstruction Top Cover Open Error Code 1 displayed on lower left Indicates the Printer cannot print because the Top Cover is open Note The error code is 1 Close the Top Cover to print To cancel close the Top Cover and press the Cancel button on the front of the Printer Unable To Feed Card Error Code 20 displayed on lower left Indicates a card cannot feed from the Card Cartridge Displays a No Paper Fed error Remove the Card Cartridge and check for a card jam or other obstruction Reinstall the Card Cartridge and press the Card button on the front of the Printer to try again CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 3 15 RESTRICTED USE ONLY Fargo Electronics Inc Reviewing the Error Messages for the Magnetic Encoding Module
83. cel Apply Help CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 4 47 RESTRICTED USE ONLY Fargo Electronics Inc Selecting the Image Position tab In both 410 C7 models the Image Position controls allow you to adjust the position of the overall print area to be precisely centered on a card In most cases this adjustment is only necessary if you are printing a full bleed image and are consistently getting a white border on one of the card edges Note This allows Operators to fine tune the position of the print area on the card Note that the orientation of the card icon is portrait due to the front to back orientation of the Printer s Card Path The adjustment arrows indicate the direction the image will move in relation to how the card travels through the Printer e Positive Vertical moves the image toward the rear of the Printer or trailing edge of the card e Negative Vertical moves the image toward the front of the Printer or leading edge of the card e Positive Horizontal moves the image more toward the left hand side and negative Horizontal moves it more toward the right hand side The default value for both settings is 0 CardJet C7 Printer Printing Preferences i 21x Card Image Color Image Position Print Supplies m Image Position Horizontal H H jo 4 N Vertical E Cancel Apply Help CardJet 410 Card Printer Encoder and
84. center Card Printing problems 3 24 Resolving the pixelated or grainy ID Card Photo problems 3 25 Section 4 Printer Adjustments 4 1 Table of Contents 4 1 Safety Messages review carefully 4 3 Additional Safety Precautions for CardJet Technicians review carefully 4 4 Installing the Windows Printer Driver 4 5 Installing the Printer Driver from the Software Installation CD 4 5 Resolving the unopened CD Installer Program problem 4 31 Installing the Printer Driver Updates 4 32 Downloading the Printer Driver Files 4 33 Setting up the Printer Driver 4 34 Windows 98 Windows Millennium 4 34 Windows 2000 Windows XP 4 34 Printer Driver Options 4 35 Selecting the Card tab window 4 36 Selecting the Print Quality Best Normal or Fast print modes 4 37 Using the default Card Size 4 39 Selecting the Orientation Portrait or Landscape 4 40 Selecting the Rotate Front by 180 Degrees option 4 41 Specifying the Copies 4 41 Clicking on the About button 4 42 Selecting the Image Color tab 4 43 Selecting the Color Quality under the Image Color tab 4 44 Selecting the Color Quality 4 45 Selecting the Print in Grayscale checkbox 4 46 Selecting the Print in Grayscale checkbox 4 46 Selecting the Infrared Bar Codes checkbox 4 46 Selecting the Default button 4 47 Selecting the Image Position tab 4 48 Using the Vertical and Horizontal Adjustment arrows 4 49 Selecting the Magnetic Encoding tab both 410 C7 models 4 51 Using the Verification option under Magnetic Enco
85. ch print Normal Card Printing See Printer Driver preference options Select the normal Printer Driver preference options to print cards with color reproduction matching the required color characteristics of a sample image to within acceptable limits Optical Sensors The slotted Optical Sensor on the Card Path is located between the Card Cartridge and the print area Output Hopper The portion of the Printer that accepts the completed cards Close the door if you want the card to stick neatly Pause Slow Print When the Printer data from the PC slows down or pauses for short intervals there is not adverse effect on the printed output Note When the print job and the Printer is initiated with normal conditions and the Printer Top Cover is opened during the print process the Firmware will trap the condition and will put the Printer into a safe pause mode CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 Continued on the next page 2 57 RESTRICTED USE ONLY Fargo Electronics Inc Technician Handbook for CardJet Card Printers continued Topic Description Power button Printer connected to the PC aid e The Power button turns the Printer ON and OFF Note When lit the blue LED light indicates when power is ON e Press the Power button to turn the Printer ON and OFF e The blue LED above the button turns OFF or ON to indicate when power
86. ct Voltage Rating Operate the unit only on 100 240 VAC 50 60 Hz Technician Note If you have any doubt as to whether you have a unit with the correct voltage rating for the country s power supply DO NOT attempt to use the unit Contact the dealer or the factory Liquid or Solid Object Stop operation immediately if any liquid or solid object should fall into the cabinet Technician Note Unplug the unit and have it checked by qualified service personnel AC power cord Use only the AC power cord included with this unit or an equivalent cord ESD procedures Be sure to observe all established Electro Static Discharge ESD procedures while handling cables in or near the Circuit Board Grounding Device Safeguards Always wear an appropriate personal grounding device such as a wrist strap with integral resistor connected to an ESD ground to avoid potential damage Electrostatic Sensitive Device At a minimum make positive contact with the bare metal chassis of the Printer with the hand before proceeding with the procedure Technician Note This device is electrostatic sensitive It may be damaged if exposed to static electrical discharges Discharges may be generated by various means such as walking on a carpeted floor CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 4 4 RESTRICTED USE ONLY Fargo Electronics Inc Installing the Windows Printer Driver The Printer Driver soft
87. d Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 5 11 RESTRICTED USE ONLY Fargo Electronics Inc Lubricating the upper Ink Carriage Rail cont Step Procedure 3 Apply grease from the CardJet Maintenance Kit to the under side of the upper Ink Carriage Rail guide as shown below Wipe off any excess grease 4 Close the Cover 5 Power up the Printer and check the Carriage travel for smooth movement This procedure is completed CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 5 12 RESTRICTED USE ONLY Fargo Electronics Inc Cleaning the Ink Carriage Rod This procedure needs to be completed when the ink cradle is jittery or jumps during operation Step Procedure 1 Unplug the Printer 2 Open the top Cover een the Ink Rail Se Continued on the next page CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 5 13 RESTRICTED USE ONLY Fargo Electronics Inc Cleaning the Ink Carriage Rod continued Step Procedure 3 Use the alcohol pad from the CardJet Maintenance Kit to gently wipe the Ink Carriage Rod clean as shown below 4 Close the Cover 5 Power up the Printer and check the Carriage travel for smooth movement This procedure is completed M MEE ine Ne D ORC inne R keea St renee 7 MAE PAY s D OWOL inne m o oscuni ee F
88. ding 4 52 Using the Magnetic Track Selection option under Magnetic Encoding 4 53 Using the Magnetic Track Options under Magnetic Encoding 4 54 Using the Bit Density radio buttons under Magnetic Encoding 4 55 Using the Character Size radio buttons under Magnetic Encoding 4 55 Using the ASCII Offset under Magnetic Encoding 4 56 Using the LRC Generation radio buttons under Magnetic Encoding 4 57 Using the Character Parity radio buttons under Magnetic Encoding 4 57 Reviewing the Shift Data Left under Magnetic Encoding 4 58 Using the Default button under Magnetic Encoding 4 59 Reviewing the ISO Track Locations 4 60 Reviewing the Sample String 4 61 Reviewing the ASCII Code and Character Table 4 62 Sending the Track Information 4 63 Selecting the Print Supplies tab 4 64 Using the Reorder Numbers indicators 4 66 CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 4 RESTRICTED USE ONLY Fargo Electronics Inc Accessing the Color Map Selection Dialog Selecting the Color Map Card Media Type Selecting the Clean Ink Cartridge Nozzles button Selecting the Test Printer button Section 5 Cleaning and Maintenance 4 67 4 68 4 69 4 74 5 1 Table of Contents 5 1 Safety Messages review carefully 5 2 Additional Safety Precautions for CardJet Technicians review carefully 5 3 Using the Required Supplies 5 4 Cleaning the Printer s Exterior 5 5 Cleaning
89. e ack iInk Cartridge uel Cartridge get CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 2 26 RESTRICTED USE ONLY Fargo Electronics Inc Reviewing the Ink Cartridges The CardJet printing process requires that two highly specialized Ink Cartridges are installed 1 acolor Ink Cartridge and 2 a black Ink Cartridge Both Cartridges must be installed for the Printer to function Together these Ink Cartridges produce all of the rich colorful graphics text bar codes and photographs necessary for producing high quality cards Unlike most other Ink Cartridges the CardJet Cartridges provide built in technology which allows the Printer Driver to report e how many prints remain in each Cartridge e when ink is running low and e when ink has run out This allows you to carefully monitor the ink usage and alerts you when you need to order additional supplies It also prevents you from printing with an empty Ink Cartridge and wasting partially printed cards IMPORTANT Fargo Card Printers require highly specialized Ink Cartridges to function properly To maximize Printer life reliability printed card quality and durability you must use only Fargo Certified Supplies For this reason the Fargo warranty is void where not prohibited by law if you use non Fargo Certified Supplies To order additional materials please contact the Fargo authorized reseller The part numbers for the currently insta
90. e Rev 6 1 4 1 Selecting the Image Color tab Selecting the Image Position tab Selecting the Magnetic Encoding tab both 410 C7 models Selecting the Print Supplies tab RESTRICTED USE ONLY Fargo Electronics Inc Selecting the Color Quality under the Image Color tab Selecting the Color Quality Selecting the Print in Grayscale checkbox Selecting the Print in Grayscale checkbox Selecting the Infrared Bar Codes checkbox Selecting the Default button Using the Vertical and Horizontal Adjustment arrows Using the Vertical and Horizontal Adjustment arrows sing the Verification option under Magnetic Encoding sing the Magnetic Track Selection option under Magnetic Encoding sing the Magnetic Track Options under Magnetic Encoding sing the Bit Density radio buttons under Magnetic Encoding sing the Character Size radio buttons under Magnetic Encoding sing the ASCII Offset under Magnetic Encoding sing the LRC Generation radio buttons under Magnetic Encoding sing the Character Parity radio buttons under Magnetic Encoding eviewing the Shift Data Left under Magnetic Encoding cn sing the Default button under Magnetic Encoding Reviewing the ISO Track Locations Reviewing the Sample String Reviewing the ASCII Code and Character Table Sending the Track Information Using the Print Supplies tab continued Using the Reorder Numbers i
91. e Card Cartridge is replaced with a legal Cartridge Card Level The Card Cartridge can be used to monitor card levels because it is Monitoring via transparent and the Operator can see directly into the Cartridge Card Cartridge Continued on the next page CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 2 40 RESTRICTED USE ONLY Fargo Electronics Inc Technician Handbook for CardJet Card Printers continued Topic Description Card The Card Cartridge is used to provide 100 card Professional 410 and 50 Quantities card Persona C7 quantities through the same Cartridge in both the 50 card for Professional Series model and the Persona Series model Persona C7 Smart Tag Technology differentiates The Smart Tag technology oe on the bottom of the Card Cartridge is used to differentiate between the Professional 50 card and 100 card capacity in these two models 410 e Persona Series 50 card Card Cartridge only The Persona series Printer model does not support the 100 card Card Cartridge e Professional Series 100 card Card Cartridge only The Persona series Printer model does not support the 50 card Card Cartridge Card Path This allows Operators to fine tune the position of the print area on the card Note The orientation of the card icon is portrait due to the front to back orientation of the Printer s Card Path See the Selecting the Image Position ta
92. e Cartridge will move to the same standard install position described in condition 1 e Anon Fargo certified Cartridge is installed and the Top Cover is closed Note When Top Cover is opened the Cartridge will move to the same standard install position described in condition 1 Troubleshooting Instructions See Section 2 1 Correct the condition and close the Top Cover to continue printing Continued on the next page CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 2 49 RESTRICTED USE ONLY Fargo Electronics Inc Technician Handbook for CardJet Card Printers continued Bad data tag Term Description Ink Cartridge The Printer requires both the color dye based Ink Cartridge and the black pigment Ink Cartridge to function properly e The Printer can print bar codes that are readable by both infrared bar code mode and visible light bar code scanners The Cartridge installation follow the way HP currently does it e The Ink Cartridge uses Smart supplies technology providing capability to decrement the tag and the supplies security A Cartridge is spent It cannot be reused Ink Cartridge The Printer correctly validates the replacement Cartridge and reports Tag Detection that it has a bad tag via the Ink LED before running out of ink and via Ink LED having a new Ink Cartridge installed The printing is restarted when the Ink Cartridge is replaced with a l
93. e Ink Cartridges and Ink Cartridge Cradle Step Procedure 1 Dip the end of a clean cotton swab into the distilled water and remove any excess water 2 Clean the face and edges of the first Ink Cartridge with the swab as shown in the following illustration Do NOT wipe the nozzle plate 3 Inspect the face and edges of the Ink Cartridge for fibers Repeat steps 1 and 2 above if fibers are still present See the next page 4 Repeat steps 1 through 3 for the other Ink Cartridge 5 Wipe the underside of the Ink Cartridge Cradle walls using clean moistened cotton swabs as shown below Repeat this process until no ink residue appears on a clean swab DO NOT clean a nozzle plate FT LYS Clean here a E ti h CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 5 7 RESTRICTED USE ONLY Fargo Electronics Inc Cleaning the Ink Cartridges and Ink Cartridge Cradle continued Step Procedure 6 Reinsert the Ink Cartridges and close the Printer s Top Cover 7 Reconnect the power cord to the back of the Printer and close the Top cover 8 Print a test card 9 Repeat the cleaning procedure if smeared ink still appears on the printed cards CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 5 8 RESTRICTED USE ONLY Fargo Electronics Inc CardJet Maintenance Kit Instructions Maintenance
94. e Ink LED light indicates when you need to check the status of the color or black Ink Cartridge Note Both Ink Cartridges must be installed in order for the Printer to function e Light is off When the light is off both Cartridges are ready for printing e Ink LED light is lit When the Ink LED light is lit it indicates that ink is not installed ink is out or that there is a problem with one of the Ink Cartridges In this case correct the issue and close the Printer s Top Cover to resume operation When lit the amber LED above this symbol will flash to indicate you need to check the status of the Ink Cartridges This LED will flash when e The Top Cover is open When open the Ink Cartridge will move to the install position Regardless of the Ink Cartridge condition the Cartridge will always move to this position Note When the Top Cover is closed the Cartridge will return to its home position If a print job has been received printing will resume when the Top Cover is closed If the Top Cover is left open the Cartridge will return to its home position after 5 minutes of the Printer sitting idle e One or both of the Ink Cartridges is improperly installed or missing and the Top Cover is closed Note When Top Cover is opened the Cartridge will move to the same standard install position described in condition 1 e One or both of the Ink Cartridges is out of ink and the Top Cover is closed Note When Top Cover is opened th
95. e LED error light indicates an incorrect Card Cartridge installation LED Panel Ink LED bad tag Before running out of ink and having a new Ink Cartridge installed the Printer correctly validates the replacement Cartridge and reports that it has a bad tag via the Ink LED and that printing are restarted when the Ink Cartridge is replaced with a legal Cartridge Encoding Errors LED Driver Ul Firmware traps and reports encoding error responses via required LED illumination and messages at the Driver Operator interface Card LED card feeding errors Firmware correctly detect the card feed error condition and indicates a fatal error condition via the Card LED and a PC on screen error message indicating a card feeding error via the Driver Operator interface Continued on the next page CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 2 56 RESTRICTED USE ONLY Fargo Electronics Inc Technician Handbook for CardJet Card Printers continued Term Description Monitoring Card Levels The Card Cartridge is transparent for visual card monitoring from side or top view The LED error light indicates the following e Cards Out message This provides a definitive Cards Out message on the PC screen and a LED flash on the Printer e Card Cartridge Replacement This resumes without an error after a Card Cartridge is replaced if the cards run out in the middle of a bat
96. e inside the unit Note Should this occur print quality may not be optimum Leave the unit turned OFF in a warm dry room for several hours before using This will allow the moisture to evaporate CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 2 18 RESTRICTED USE ONLY Fargo Electronics Inc Connecting the Card Printer to the Computer The Card Printer is designed to be used with any IBM PC or compatible running Windows 98Se Me 2000 XP For best results a Pentium class 233 MHz computer with 64 MB of RAM or higher and 200 MB free hard disk space is required The Printer is equipped with a USB 1 1 high speed interface port This port is the means through which the Printer receives data from the computer IMPORTANT You must install the Printer Driver software prior to connecting the Printer to the computer The Printer Driver installation program will prompt you when to connect the Printer If you have not already done so please install the Printer Driver software at this time See the Installing the Windows Printer Driver procedure To connect the Printer to the computer obtain a USB interface cable and refer to the following steps Step Procedure 1 Connect the smaller end of the USB cable to the Printer s USB port 2 Connect the other end of the cable to the back of the PC at an available USB port CardJet 410 Card Printer Encoder and Persona CardJ
97. e that contains dye color inks YMC and a black printing Cartridge that contains pigment black ink K Reviewing the Professional Series CardJet 410 Card Printer Encoder The Professional Series CardJet 410 is a single sided inkjet ID Card Printer Standard features Full color and monochrome inkjet card printing capability Cartridge load color YMC and black K inks Cartridge load blank cards 50 card capacity Output Hopper 100 card Card Cartridge Optional features High coercivity magnetic stripe encoding CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 2 3 RESTRICTED USE ONLY Fargo Electronics Inc Reviewing the Persona CardJet C7 Card Printer Encoder The Persona CardJet C7 is a single sided inkjet ID Card Printer Standard features e Full color and monochrome inkjet card printing capability e Cartridge load color YMC and black K inks e Cartridge load blank cards e 50 card capacity Output Hopper e 50 card Card Cartridge Optional features e High coercivity magnetic stripe encoding Reviewing the Professional CardJet 410 and Persona C7 ID Card Printers These two models will differ as follows Professional CardJet 410 Card Printer Persona CardJet C7 Card Printer 100 card capacity Card Cartridge 50 card capacity Card Cartridge Optional Hi Co Magnetic Stripe Encoding Optional Hi Co Magnetic Stripe Encoding Professional Series
98. e will move to the center position whenever the Top Cover is open Open the Top Cover by lifting up on the cover and tilting the cover back into its fully open position The Ink Cartridge Cradle will move to the center position Top Cover Ink Cartridge Cradle CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 2 28 RESTRICTED USE ONLY Fargo Electronics Inc Loading the Ink Cartridges continued Step Procedure 2 Remove the Ink Cartridge from its packaging and carefully remove the protective vinyl tape A Caution Do NOT touch the Ink Cartridge nozzles or copper contacts Touching these parts will result in clogs ink failure and bad electrical connection Also do NOT remove the copper strips which are required electrical contacts Color Print Cartridge Ink Nozzles Black Print Cartridge Vinyl Tape Ink Nozzles CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 2 29 RESTRICTED USE ONLY Fargo Electronics Inc Loading the Ink Cartridges continued Step Procedure 3 Push the Ink Cartridge firmly straight down into the Ink Cartridge Cradle 4 Close the cradle latch When the latch is fully closed you will hear a click Once both Cartridges are loaded close the Top Cover Note When loaded properly the Ink Cartridge Cradle will return to the home position on the right hand side of
99. echnical assistance and report the error code in the lower left hand corner of this window CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 Continued on the next page 3 12 RESTRICTED USE ONLY Fargo Electronics Inc Reviewing the Error Messages Windows 98Se Me 2000 XP Printer Drivers continued Error Message Problem Solution Illegal Black Ink Cartridge Error Code 14 displayed on Indicates one of the following e The installed black Ink Cartridge is bad e Itis not a certified CardJet Replace the Cartridge with a certified Cartridge and close the Top Cover to print owetrel Cartridge Illegal Card Indicates the installed card Replace the Cartridge with a Cartridge Cartridge is bad or is nota certified Cartridge then press the Error Code 18 displayed on lower left certified CardJet Cartridge Card button on the front of the Printer to continue printing Illegal Color Ink Cartridge Error Code 13 displayed on lower left Indicates one of the following e The installed color Ink Cartridge is bad It is not a certified CardJet Cartridge e No tag is present e lItcannot read the tag e The tag is corrupted Replace the Cartridge with a certified Cartridge and close the Top Cover to print Continued on the next page CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev
100. ed The maximum value for the Vertical and Horizontal adjustments is 100 pixels 10 pixels about 03 8mm Note The direction the Vertical and Horizontal adjustment arrows point within the Image Position window are representative of the direction the printed image moves cas Direction card travels through printer CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 4 50 RESTRICTED USE ONLY Fargo Electronics Inc Selecting the Magnetic Encoding tab both 410 C7 models Use these options only if the CardJet Card Printer has an optional Magnetic Stripe Encoding Module installed Note Only high coercivity encoding are supported No Encode Only mode is supported Step Procedure 1 Select the Magnetic Encoding tab to display options for controlling the magnetic stripe encoding process Note The following describes these options and the Printer s Magnetic Encoding process CardJet 410 Card Printer Printing Preferences Card Quality Image Positiog Magnetic Encoding Print Supplies Verification Auto Eject 1st Error Manual Eject Each Error Retries 2 4 ASCII Offset C NULL SPACE C ZERO m Magnetic Track Selection Track1 Track2 Track 3 m Magnetic Track Options Bit Density Character Size 75BPI C 5 Bits 128 BPI 7 Bits 210 BPI C Bits LAC Generation r Character Parity
101. ed if ink runs out in the middle of a batch print Continued on the next page CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 2 59 RESTRICTED USE ONLY Fargo Electronics Inc Technician Handbook for CardJet Card Printers continued Topic Description Printer Driver USB plug amp play capabilities A software utility that serves as an interface between the Printer and the Windows GDI Graphical Device Interface making the Printer s functions available through the software application When the Operator selects normal Printer Driver preference options cards are printed with color reproduction matching the required color characteristics of a sample image to within acceptable limits e Professional series type Online Operator s Guide e Driver Provides What s This and context sensitive help capability e Driver Provides tab style format consistent with Professional Series Drivers e Driver supports on screen error status messaging for conditions such as Out of Cards Out of Ink etc e Driver is compatible with Windows 98 Windows Millennium Windows 2000 and Windows XP Printer Error Reporting and Recovery both 410 C7 models The Printer has LED indicators on the front that provide Error reporting In addition Error reporting appears on the PC screens to indicate error status and corrective action The Operator can push on the Card button after remov
102. ed on the next page 2 51 RESTRICTED USE ONLY Fargo Electronics Inc Technician Handbook for CardJet Card Printers continued Topic Description InkJet Illegal Ink Cartridge Detection See Ink LED The Printer correctly validates the replacement Cartridge and reports that it is illegal via the Ink LED before running out of ink and having a new Ink Cartridge installed The printing is restarted when the Ink Cartridge is replaced with a good Cartridge Input Hopper The Printer has a special Card Path an Input Hopper for a Card Cartridge extra Card Sensor and a Fargo Controller 2 Boards This Printer area stores the blank cards ready to print Installing Ink Cartridge Detection See Ink LED The Printer correctly notifies the Operator of the empty Ink Cartridge via the Ink LED before running out of ink The remainder of the print job is restarted when a new Cartridge is correctly installed Interchangeable Commercial parts Both Printers primarily uses customized CardJet parts to ensure interchangeability and to simplify the problem of field stocking of replacement parts Interface to the PC The Printer is equipped with USB interface e Technicians can access the Printer Driver Operator Interface window by selecting Start button gt Settings gt Printers gt CardJet 410 Card Printer right click gt Printing Preferences to bring up the CardJet 410 or Persona C7 Card Print
103. egal Cartridge Ink Error Recovery See Ink LED The Firmware traps and reports the error condition via the Ink LED and a corresponding message at the Driver Operator Interface after which the print operation is halted The Printer will restart the operation and will continue printing cards after the Operator opens the Printer Top Cover fixes the Ink Cartridge condition and closes the Printer Top Cover Troubleshooting Instructions See Section 2 1 Open the Printer Top Cover fix the Ink Cartridge condition and close the Printer Top Cover to restart the Printer operation and continue printing cards Ink LED empty Before running out of a ink the Printer correctly notifies the Operator of Ink Cartridge the empty Ink Cartridge via the ink LED and that the remainder of the print job is restarted when a new Cartridge is correctly installed Ink LED illegal Before running out of ink and having a new Ink Cartridge installed the Ink Cartridge Printer correctly validates the replacement Cartridge and reports if it is illegal via the ink LED and that printing are restarted when the Ink Cartridge is replaced with a good Cartridge CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 Continued on the next page 2 50 RESTRICTED USE ONLY Fargo Electronics Inc Technician Handbook for CardJet Card Printers continued Topic Description Ink LED bad Before
104. ensor The Fargo Controller turns the LED on off depending on the Card condition turns Sensor condition See the Interpreting the LED Lights procedure LED on off Note When no card is present the LED is on and nothing interrupts both 410 C7 the IR emission models This Sensor is described as follows e Detect card jam The Card Sensor is used to determine the card position in case of a jam as well as for service purposes e Detect card edge The Fargo Controller detects if there was a leading or trailing edge of a card detected Continued on the next page CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 2 43 RESTRICTED USE ONLY Fargo Electronics Inc Technician Handbook for CardJet Card Printers continued Topic Description Color Ink Here is the breakdown Cartridge e CardJet 410 300 color ink cards e Persona C7 250 color ink cards Driver Installation and Startup Procedures See Section 3 Installation 1 Load the Driver CDROM into the PC Note The host Driver download software automatically opens and prompts the Operator through the Driver installation process e The device initialization and Firmware downloading occurs when the Printer start up is initiated e The cards are printed with acceptable color reproduction and image placement when the Operator initiates a print job following Driver installation Driver Operator Firmware tr
105. equipment or media damage always wear an appropriate personal grounding device e g a high quality wrist strap grounded to avoid potential damage To prevent equipment or media damage always remove the Ribbon and Cards from the Printer before making any repairs unless otherwise specified To prevent equipment or media damage take jewelry off of fingers and hands as well as thoroughly clean hands to remove oil and debris before working on the Printer CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 3 2 RESTRICTED USE ONLY Fargo Electronics Inc Additional Safety Precautions for CardJet Technicians review carefully Symbol Critical Instructions for Safety purposes Danger Before operating the unit please read the following safety A precautions carefully Fire or Shock Hazard Prevent fire or shock hazard by not exposing the unit to rain or moisture Electronic Shock Reduce the risk of electronic shock by not removing the front top or back Panels No Operator serviceable parts inside Technician Note Refer servicing to qualified service personnel Correct Voltage Rating Operate the unit only on 100 240 VAC 50 60 Hz Technician Note If you have any doubt as to whether you have a unit with the correct voltage rating for the country s power supply DO NOT attempt to use the unit Contact the dealer or the factory Liquid or Solid Object Stop operation
106. er Printing Preferences window e Technicians can use the Card Image Quality Image Position Magnetic Encoding and Print Supplies tabs to make appropriate selections as described below and in more detail in Section 3 Printer Adjustments CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 Continued on the next page 2 52 RESTRICTED USE ONLY Fargo Electronics Inc Technician Handbook for CardJet Card Printers continued Term Description Interface using the Card tab Interfacing with the Card tab Access the Card tab via CardJet 410 or Persona C7 Card Printer Printing Preferences window Use the Card tab to select Print Quality Fast Normal and Best the Card Size up down arrows the Orientation Portrait and Landscape radio buttons the Rotate Image 180 checkbox and Copies checkbox See the Selecting the Print Quality Best Normal or Fast print modes procedure Also provides the About button See Selecting the Card tab window Interface using the Image Color tab Interfacing with the Image Color tab Access the Image Color tab via CardJet 410 or Persona C7 Card Printer Printing Preferences window See the Selecting the Image Color tab Use the Image Color tab to select Print Quality radio buttons Color Quality adjustment slides Automatic Image Enhancement checkbox Ink Volume adjustment slide Print in Grayscale checkbox and In
107. er for the next print job Note This Cancel function will Relates to cancel all print jobs at both the PC and the Printer level and will Printer Error completely reset the Printer If a card is left within the Printer after a Reporting and print job is canceled it will automatically be ejected Recovery both 410 C7 models See the description above for the Cancel button a r a a a S va l ie J SG p a Pa A CANCEL INK CARD POWER Button LED Button Button LED LED Continued on the next page CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 2 37 RESTRICTED USE ONLY Fargo Electronics Inc Technician Handbook for CardJet Card Printers continued Topic Description Card Cartridge both 410 C7 models The Card Cartridge displays the quantity levels of cards remaining The Card Cartridge is a self contained transparent Cartridge which is positioned in the Card Printer to be easily seen for card monitoring purposes and is easily installed for one way top loading installation Operating Instructions See Section 1 e You can hear a click when the Card Cartridge is correctly installed in the Card Printer Also the light will go out Card Cartridge is moved during the Smart tag read cycle The Printer correctly detects and reports an improperly loaded Card Cartridge via Card LED and on screen message when the Cartr
108. er of prints per ink cartridge Card Size CR 80 3 440 x 2 150 87 4 mmx 54 6 mm 7 Orientation petereeeeeeeneeses jentteeeseceseeed Copies 1 l Rotate Image 180 About Cancel Apply Help CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 2 23 RESTRICTED USE ONLY Fargo Electronics Inc Reviewing the Printer Driver Operator Interface continued Step Description 4 Interfacing with the Magnetic tab option with the CardJet 410 and Persona C7 Card Printers Access the Magnetic Encoding tab via the CardJet 410 or Persona C7 Card Printer Printing Preferences windows See the Selecting the Magnetic Encoding tab both 410 C7 models procedure Use the Magnetic Encoding tab to select the Verification radio buttons and Retries up down arrows Magnetic Track Selection radio buttons Magnetic Track Options Bit Density radio buttons Character Size radio buttons ASCII Offset radio buttons LRC Generation radio buttons Character Parity radio buttons and Shift Data Left checkbox Also provides a Default button Interfacing with the Print Supplies tab Access the Print Supplies tab via the CardJet 410 or Persona C7 Card Printer Printing Preferences windows See the Selecting the Print Supplies tab Use the Print Supplies tab to view Prints Remaining under Color Ink Cartridge and Black Ink Cartridge Also provides the Clean Ink
109. erable error in a Batch print Step Procedure 1 a Click on the Clean button to clear the Print Cartridges if the printed output is streaked as shown below b Wait one minute during the cleaning process Clean Print Cartridges i j x p If your printed output is streaked like the example on the left the print cartridges need to be cleaned This takes about one minute and uses one card Click Clean to clean the print cartridges now CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 4 70 RESTRICTED USE ONLY Fargo Electronics Inc Cleaning the Ink Cartridge Nozzles continued Step Procedure 2 A card is printing that shows the results of the initial cleaning Click on the Done button to clear the Print Cartridges if the print qualify is acceptable Note Wait one minute during the cleaning process OR Click on the Intermediate Clean button to do a more thorough cleaning Note Wait one minute during the cleaning process Clean Print Cartridges z J xj Norse Chock Test Cord A card is printing that shows the results of the intial cleaning If the print quality looks good click Done Otherwise click Intermediate Clean to do a more thorough J cleaning This takes about one minute and uses one card Intermediate Clean CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev
110. error has been detected and reported an Encoding Retry option is provided the Operator via an on screen button that correctly initiates an attempt to re encode the card when selected Determine if the Printer performs these functions Card Feeding Errors The Printer correctly detects the card feed error condition and indicates a fatal error condition via the Card LED and a PC on screen error message indicating a card feeding error via the Driver Operator Interface Technician Note After an error has been detected and reported physically fix the card feed error conditions and press the card button to correctly initiate an attempt to resume the print job starting with a fresh card Determine if the Printer performs these functions LED and PC on screen Error Messages The Printer correctly detects the card printing jam condition and indicates a fatal error condition via Card LED and a PC on screen error message via the Driver Operator Interface Technician Note After an error has been detected and reported open the cover and removing the jammed card and then close the cover to correctly initiate an attempt to continue the print job starting with a fresh card CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 3 20 RESTRICTED USE ONLY Fargo Electronics Inc Troubleshooting with the Printer connections Step Description 1 Ensure that Printer connections provide t
111. es for the Firmware are usually denoted on a label attached to the Printer Defrag Abbreviation for defragmenting The process of reformatting data on a hard drive so that it uses space more efficiently Dither A system of distributing dots to control the hue brightness and or saturation In monochrome printing this controls the brightness In color printing dithering can supply a larger color gamut than non dithering In the Driver dither modes can be selected to provide better image quality depending on the type of image to be printed Dongle A peripheral that attaches to a port to act as a key for an installed application The PC is able to run that application only when the dongle is installed Typically it works as a pass through device and is connected in serial to the parallel cable Dot The smallest unit of an image that the Printer is able to produce The smaller the dot see dot pitch the sharper the image CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 Continued on the next page RESTRICTED USE ONLY Fargo Electronics Inc Glossary of Terms continued Term Definition Dot pitch A measurement of image sharpness denoting the width of the dots that makes up a pixel The smaller the pitch the sharper the image Download The transfer of a data file from one device to the other over a network or cable typically from the Internet to
112. et C7 Printer User Guide Rev 6 1 2 19 RESTRICTED USE ONLY Fargo Electronics Inc Opening the Top Cover to the Card Printer Step Procedure 1 Open the Top Cover of the Printer by lifting up on its front edge and tilting the cover back into its fully open position See CardJet Engineering Drawing R400019 in the appendix 2 To close the Top Cover gently lower the Top Cover until it clicks into place IMPORTANT Before the Ink Cartridges can be loaded into the Printer the Printer Driver must be installed and the Printer s power and USB cables must be connected Once this is done the Printer s Ink Cartridge Cradle will move to the center position whenever the Top Cover is open The Top Cover must be closed securely in order for the Printer to operate Top Cover CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 2 20 RESTRICTED USE ONLY Fargo Electronics Inc Powering up the Card Printer The power supply within the Printer is a universal power supply properly configured for the power used in the respective country To connect power to the Printer locate the appropriate power cord for the country and refer to the following steps Step Procedure 1 A CAUTION The included two 2 power cords are designed for use only with the Card Printer Note If you have any doubts about the plug configuration or the voltage do not attempt to use the Printer C
113. ety messages before performing an operation preceded by this symbol e To prevent personal injury always remove the power cord prior to performing repair procedures unless otherwise specified e To prevent personal injury Ensure only qualified personnel perform these procedures Caution This device is electrostatically sensitive It can be damaged if exposed to static electricity discharges A N Information that raises potential electrostatic safety issues is indicated by a warning symbol as shown to the below e To prevent equipment or media damage refer to the following safety messages before performing an operation preceded by this symbol e To prevent equipment or media damage observe all established Electrostatic Discharge ESD procedures while handling cables in or near the Circuit Board and Printhead Assemblies e To prevent equipment or media damage always wear an appropriate personal grounding device e g a high quality wrist strap grounded to avoid potential damage e To prevent equipment or media damage always remove the Ribbon and Cards from the Printer before making any repairs unless otherwise specified e To prevent equipment or media damage take jewelry off of fingers and hands as well as thoroughly clean hands to remove oil and debris before working on the Printer CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 1 3 RESTRICTED USE ONLY Farg
114. frared Bar Codes checkbox Also provides the Default button Interface using the Image Position tab Interfacing with the Image Position tab Access the Image Position tab via CardJet 410 or Persona C7 Card Printer Printing Preferences window See the Image Position tab Use the Image Position tab to select Horizontal and Vertical positioning right and left arrows of the cards Continued on the next page CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 2 53 RESTRICTED USE ONLY Fargo Electronics Inc Technician Handbook for CardJet Card Printers continued Topic Description Interface using the Magnetic Encoding tab Interfacing with the Magnetic tab both 410 C7 models Access the Magnetic Encoding tab via CardJet 410 or Persona C7 Card Printer Printing Preferences window See the Selecting the Magnetic Encoding tab both 410 C7 models procedure Use the Magnetic Encoding tab to select the Verification radio buttons and Retries up down arrows Magnetic Track Selection radio buttons Magnetic Track Options Bit Density radio buttons Character Size radio buttons ASCII Offset radio buttons LRC Generation radio buttons Character Parity radio buttons and Shift Data Left checkbox Also provides a Default button Interface using the Print Supplies tab Interfacing with the Print Supplies tab Access the Print Sup
115. g and Play CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 4 20 RESTRICTED USE ONLY Fargo Electronics Inc Installing the Windows Printer Driver continued Step Procedure 18 Windows XP only This default setting allows you to install the Printer Controller component Click on the Next button Found New Hardware Wizard Welcome to the Found New eS Hardware Wizard This wizard helps you install software for CardJet Controller If your hardware came with an installation CD aD or floppy disk insert it now What do you want the wizard to do Install from a list or specific location Advanced Click Next to continue lt Back Next gt Cancel CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 4 21 RESTRICTED USE ONLY Fargo Electronics Inc Installing the Windows Printer Driver continued Step Procedure 19 Windows XP only Please wait while installation of the Printer Controller begins Found New Hardware Wizard CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 4 22 RESTRICTED USE ONLY Fargo Electronics Inc Installing the Windows Printer Driver continued Step Procedure 20 Windows XP only Select the Continue Anyway button Hardware Installation A The software you are installing for this hardware CardJet Contr
116. g axis in a horizontal orientation LED Light Emitting Diode A semiconductor that emits light when a current is applied Mag encoding The process of orienting successive magnetic bits to produce a serial data string Mag stripe An area of the card with an applied or impregnated ferrous material that can hold encoded data through a series of prescribed polarity changes Mag Track An area of a magnetic strip running the length of the card with a given width and position constitutes a track This is the area dedicated to one data string restricted to specific rules of format ISO standards specify three magnetic tracks on the back of a card Mag Verify A process to confirm proper Magnetic Encoding After encoding the information is read off back and compared to the intended string CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 Continued on the next page 8 8 RESTRICTED USE ONLY Fargo Electronics Inc Glossary of Terms continued Term Definition MB Megabyte A unit of storage that equals 1 048 576 bytes Memory A generic term for any device that stores digital information using magnetic media or digital chip storage device Menu A descriptive list of headings above nested functions that aid navigation to a specific operation These are found in computer applications with the heading at the top of a subset of l
117. go Controller error types 3 8 Reviewing the Error Messages for Printer Drivers 3 9 Reviewing the Status Monitor dialog box and buttons 3 9 Reviewing the Error Messages Windows 98Se Me 2000 XP Printer Drivers 3 10 Reviewing the Error Messages Windows 98Se Me 2000 XP Printer Drivers continued 3 11 Reviewing the Error Messages Windows 98Se Me 2000 XP Printer Drivers continued 3 12 Reviewing the Error Messages Windows 98Se Me 2000 XP Printer Drivers continued 3 13 Reviewing the Error Messages Windows 98Se Me 2000 XP Printer Drivers continued 3 14 Reviewing the Error Messages for Windows 98Se Me 2000 XP Printer Drivers continued ___ 3 15 Reviewing the Error Messages for the Magnetic Encoding Module 3 16 Troubleshooting with Printer Components 3 17 Troubleshooting with the Card and Ink LED Indicators 3 17 Troubleshooting with the Card and Ink LED continued 3 18 Troubleshooting with the Printer Driver Ink Fuel Gauges 3 19 Troubleshooting with the normal Printer Driver Preference Options 3 19 Troubleshooting with the Magnetic Encoding Module both 410 C7 models 3 19 Troubleshooting with the Error Messages 3 20 Troubleshooting with the Printer connections 3 21 Troubleshooting the Card Jam 3 22 Troubleshooting with the Host Driver Download Software 3 22 Troubleshooting with an open Printer Top Cover 3 22 Resolving the CardJet Card Printer problems 3 23 Resolving the Printer Startup problems 3 23 Resolving the Bar Code problems 3 24 Resolving the Off
118. he Card LED and that printing will continue when the Card Cartridge is replaced with a legal Cartridge Ink LED empty Ink Cartridge Before running out of ink the Printer correctly notifies the Operator of the empty Ink Cartridge via the Ink LED and that the remainder of the print job is restarted when a new Cartridge is correctly installed Ink LED illegal Ink Cartridge Before running out of ink and having a new Ink Cartridge installed the Printer correctly validates the replacement Cartridge and reports that it is illegal via the Ink LED and that printing are restarted when the Ink Cartridge is replaced with a good Cartridge Continued on the next page CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 2 55 RESTRICTED USE ONLY Fargo Electronics Inc Technician Handbook for CardJet Card Printers continued Term Description LED Indicators Relates to Printer Error Reporting and Recovery both 410 C7 models The Printer has LED Sensor and Error Message malfunction indicators to inform the Operator that the equipment is malfunctioning and to indicate which component is malfunctioning The Printer has LED indicators on the front that provide Error reporting In addition Error reporting appears on the PC screens to indicate error status and corrective action The errors message that appears as a dialog to warn the Operator are for Cards Out includes LED flash Th
119. he Technical Specifications The Technical Specifications for the Professional Series CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer are provided here Note The CardJet Card Printers do not provide for oversized card capability less than 30 mil card capability Smart card encoding support of non Fargo cards and exception feed Type Description Accepted Standard Card Sizes CR 80 CardJet cards 3 375 L x 2 125 W 85 6mmL x 54mmW Accepted Card Thickness 030 inch 30 mil 762mm Accepted Card Types Fargo CardJet Cards Card Cartridge Capacity non refillable e Professional Series CardJet 410 Printer Encoder 100 cards e Persona CardJet C7 Printer Encoder 50 cards Card Output Hopper Capacity 50 cards Colors Up to 16 7 million Dimensions 8 0 H x 18 0 W x 14 0 D 203mmh x 457mmW x 356mmD Encoding Options The High Coercivity Magnetic Stripe Encoding Module can be ordered factory installed or as a field upgradeable module Ink Cartridge Capacity SmartLoad Ink Cartridges contain an exclusive Ink Level Gauge that reports remaining prints and alerts when the ink is low or out SmartLoad Ink Cartridge e Full Color 300 prints 250 for Persona C7 e Black 900 prints 750 for Persona C7 See the Selecting the Print Quality Best Normal or Fast print modes procedure CardJet 410 Card Printer Encoder and Persona C
120. hese functions e PC viaa USB cable connection When a Printer is connected to a host PC via a USB cable device initialization and Firmware downloading occur when Printer start up is initiated e Technician Note Ensure that the cards are printed with acceptable color reproduction and image placement when the Operator selects normal Printer Driver preference options and initiates a print job 2 Ensure that Printer connections provide these functions e US power source connection When a Printer is connected to a domestic US power source via appropriate power cord device initialization and Firmware downloading occur when Printer start up is initiated e Technician Note Ensure that the cards are printed with acceptable color reproduction and image placement when the Operator selects normal Printer Driver preference options and initiates a print job 3 Ensure that Printer connections provide these functions e Non domestic power source connection When a Printer is connected to a specific non domestic power source via the appropriate supplied power cord device initialization and Firmware downloading occur when Printer start up is initiated e Technician Note Ensure that the cards are printed with acceptable color reproduction and image placement when the Operator selects normal Printer Driver preference options and initiates a print job CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 3 21 RESTRIC
121. ian Note Ensure that the remainder of the print job is restarted when a new Cartridge is correctly installed CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 3 17 RESTRICTED USE ONLY Fargo Electronics Inc Troubleshooting with the Card and Ink LED continued Step Description 4 Determine if the Printer correctly detects and reports empty illegal or improperly loaded Ink Cartridges e Ink LED illegal Ink Cartridge Before running out of ink and having a new Ink Cartridge installed the Printer correctly validates the replacement Cartridge and reports that it is illegal via the ink LED e Technician Note Ensure that printing continues and that printing are restarted when the Ink Cartridge is replaced with a good Cartridge 5 Determine if the Printer correctly detects and reports empty illegal or improperly loaded Card and Ink Cartridges e Ink LED bad tag Before running out of ink and having a new Ink Cartridge installed the Printer correctly validates the replacement Cartridge and reports that it has a bad tag via the ink LED e Technician Note Ensure that printing continues and that printing are restarted when the Ink Cartridge is replaced with a legal Cartridge CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 3 18 RESTRICTED USE ONLY Fargo Electronics Inc Troubleshooting with the Printer Driver Ink Fuel Gauges
122. ical Sensor 2 41 2 42 2 57 Smart electronic tag read cycle 2 38 Software 8 12 Software Drivers 2 17 Software Installation CD 4 5 Spare parts available 2 64 special precautions 1 3 4 3 5 2 Specifications 2 13 Speed Mode 2 62 SS Start Sentinel 8 12 SS ES FS 4 63 Standard tools 2 64 Start Sentinel SS 4 63 static electrical discharges 5 4 Status Monitor dialog box and buttons 3 9 Storage Temperature Humidity 2 17 Storing Card Cartridge 2 31 Storing the Ink Cartridges 2 27 String 8 12 Supply Frequency 2 17 Supply Voltage 2 17 Surface mount 8 12 Switch box 8 12 System connections 2 65 System Requirements 2 17 T Technical Specifications 2 15 2 16 2 17 Technician Handbook 2 35 2 37 2 38 2 39 2 40 2 41 2 42 2 43 2 44 2 45 2 46 2 47 2 48 2 50 2 51 2 52 2 53 2 54 2 55 2 56 2 57 2 58 2 59 2 60 2 61 2 62 2 63 2 64 2 65 Temp file 8 12 Test and About buttons 2 22 2 53 Test Printer button 2 34 Test print 8 12 Thermal Inkjet Printing 2 31 Through hole 8 13 Timeout 8 13 TOF Top of Form 8 13 Top Cover 2 5 Top Cover is open 2 10 2 49 Top Cover Open 3 15 Top Cover Open During Print Recovery 2 64 Track 8 13 Track Information 4 63 track number 1 2 or 3 4 63 Fargo Electronics Inc transparent Cartridge 2 38 troubleshoot the Printer 6 1 Troubleshooting 8 13 Troubleshooting the Printer 3 20 TrueType TT 8 13 T
123. idge is moved during the Smart electronic tag read cycle The Card LED begins to blink indicating an error A PC screen pop up is displayed stating The card Cartridge is not installed Troubleshooting Instructions See Section 2 e Install the Cartridge then press the Card button on the front of the Printer to print or cancel printing Card Cartridge is correctly installed The Printer detects a correctly loaded Card Cartridge cancels the Card LED warning and successfully prints the requested card The Card LED ceases to blink indicating an error No PC screen pop up is displayed A card is successfully printed Card Cartridge Error Messages Cards Out The errors message that appear as a dialog to warn the following Cards Out includes LED flash See the Interpreting the LED Lights procedure Card Cartridge incorrectly installed LED error light The LED error light indicates an incorrect Card Cartridge installation See the Interpreting the LED Lights procedure CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 Continued on the next page 2 38 RESTRICTED USE ONLY Fargo Electronics Inc Technician Handbook for CardJet Card Printers continued Topic Description Card Encoding The Encoding module is self contained and easily field upgradeable by an Operator or a Service Technician e Encode Only option not provided The Printer
124. ies both cord sets for Internal power supply Note This provides a dual power supply 110v 220v Printer 1 Connect the Printer to a domestic US power source via appropriate connected to a power cord to start up the Printer Note Normal device domestic US initialization and Firmware downloading Printer start up is initiated power source The cards are printed with acceptable color reproduction and image placement when the Operator selects normal Printer Driver preference options and initiates a print job 2 Select the normal Printer Driver preference options and start a print job Ensure that the cards are printed with acceptable color reproduction and image placement Printer Drive Fuel Gauge used for monitoring ink levels The Printer Driver Fuel Gauge correctly provides the Operator with a display of the estimated amount of ink remaining in the Cartridge when the Operator requests it e Ink Levels The Printer is set up to ensure the appropriate ink levels exist before starting each print job e Monochrome Color Cartridge The Printer provides a fuel gauge in Printer Driver to monitor both monochrome and color Cartridge Each Cartridge is monitored individually e Ink Low message The Fuel Gauge provides an onscreen Operator warning for Ink Low e Ink Out message The Fuel Gauge provides a definitive Ink Out message on screen and LED flash Note It resumes without error after an Ink Cartridge is replac
125. ike functions They are also on the Printer LCD control Panel Monochrome An image composed of a single color Network A series of computers connected by data transfer cable for communication and sharing of functions and peripherals Oersted Oe The unit of magnetic field strength named after Dutch scientist Hans Christian Oersted who found the science of electromagnetism Offset The prescribed distance between a reference point and the target point The offset in card printing can refer to the position of the image relative to the leading edge or the distance of the start of Magnetic Encoding from the leading edge of the card OS Operating System The instructions installed on the computer hard drive that run the computer s operations and applications The Driver used for any given OS will differ from other platforms The correct version Driver is loaded for the Printer to interface with the OS and the application to print Output Any product of the Printer including card image encoded data and lamination Output Hopper The portion of the Printer that accepts the completed cards CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 Continued on the next page 8 9 RESTRICTED USE ONLY Fargo Electronics Inc Glossary of Terms continued Term Definition PC Personal A stand alone programmable electronic device that can store Computer re
126. ine The stand alone Core HP Print Driver supports all required functionality of the HP Print Engine subsystem Windows recognizes three 3 USB devices the Print Engine the Fargo Controller and an on Board USB hub needed to split USB upstream into three USB downstream channels CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 Continued on the next page 2 46 RESTRICTED USE ONLY Fargo Electronics Inc Technician Handbook for CardJet Card Printers continued Topic Description Fargo There are two 2 cables which connect the Fargo Controller with the Controller to HP Sensor in the HP Print Engine These cables must be properly attached Sensor for the Printer to operate properly Assembly Illegal Ink The Printer correctly validates the replacement Cartridge and reports Cartridge that it is an illegal Cartridge via the Ink LED before running out of ink Detection via and having a new Ink Cartridge installed mk CED The printing is restarted when the Ink Cartridge is replaced with a good Cartridge Image Use the Image Position controls to adjust the position of the overall Positioning print area to be precisely centered on a card Improperly The Printer correctly detects an improperly installed color Ink installed color Cartridges when the empty color Cartridge is replaced in the Printer Ink Cartridges but it is installed incorrectly Improperly
127. ing a misfed or stuck card in the Card Path Printer Interface and Connection Printer Driver preference options 1 Connect the Printer to a host PC via a USB cable to start up the Printer There is device initialization and Firmware downloading occur when Printer start up is initiated Note The cards are printed with acceptable color reproduction and image placement when the Operator selects normal Printer Driver preference options and initiates a print job 2 Select the normal Printer Driver preference options and start a print job Ensure that the cards are printed with acceptable color reproduction and image placement CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 Continued on the next page 2 60 RESTRICTED USE ONLY Fargo Electronics Inc Technician Handbook for CardJet Card Printers continued Type Description Printer Connections Printer connections are described as follows for Technician review PC via a USB cable connection When a Printer is connected to a host PC via a USB cable device initialization and Firmware downloading occur when Printer start up is initiated Technician Note Ensure that cards are printed with acceptable color reproduction and image placement when the Operator selects normal Printer Driver preference options and initiates a print job US power source connection When a Printer is connected to a domestic US power
128. is applied Note This LED will flash when the Printer is processing a print job e If the Power button is pressed during a print job the print job will be lost and the Printer will reset depends on Windows configuration Printer not connected to the PC e Press the Power button to turn the Printer ON and OFF Note The blue LED above the button turns OFF or ON to indicate when power is applied This is the only active button when the Printer is not connected to the PC e All other buttons will not function and a Card Printer self test will not be possible Note When the Printer is not connected and the Card Cartridge and Ink Cartridge are not installed only the Ink LED will flash as this is controlled by firmware e The Card LED will not flash in this mode when the Card Cartridge is not installed Note The Printer must be connected to the PC for the Card LED to flash Note Avoid pressing multiple buttons simultaneously or pressing and holding a button or combination of buttons See the description above for the Power button LED x lof j D i i J J 4 J CANCEL INK CARD POWER Button LED Button Button LED LED Continued on the next page CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 2 58 RESTRICTED USE ONLY Fargo Electronics Inc Technician Handbook for CardJet Card Printers continued Term Description Power Supply Fargo suppl
129. l e 1 year Persona OR Indicate to refer to price list Weight 19 4 Ibs 8 8 kg CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 Continued on the next page 2 17 RESTRICTED USE ONLY Fargo Electronics Inc Technician Review of CardJet Card Printer Setup IMPORTANT Fargo Card Printers require highly specialized print supplies to function properly To maximize Printer life reliability printed card quality and durability you must use only Fargo Certified Supplies For this reason the Fargo warranty is void where not prohibited by law if you use non Fargo Certified Supplies To order additional materials please contact the Fargo authorized reseller Selecting an area for the Card Printer Step Procedure 1 Place the unit in a location with adequate air circulation to prevent internal heat build up Use the Printer s dimensions as a guideline for the minimum clearances to the unit Note Allow for adequate clearance above the unit to accommodate the height of the unit with its Top Cover open Do not install unit a near heat sources such as radiators or air ducts or b ina place subject to direct sun light excessive dust mechanical vibration or shock Read carefully the caution about moisture condensation Lr Caution If the unit is brought directly from a cold to a warm location or is placed in a very damp room moisture may condens
130. laced in the Printer The printing continues on the print job that was halted by the detection of the empty Ink Cartridges Empty black Ink Cartridge See Ink LED and Error Messages The Printer correctly detects and reports an empty black Ink Cartridge via LED and on screen message when the empty Cartridges are in the Printer where the black Cartridge is empty Empty black Ink Cartridge replaced The Printer correctly detects non empty Ink Cartridges when the empty black Ink Cartridge is replaced in the Printer The printing continues on the print job that was halted by the detection of the empty black Ink Cartridge Encoder Error Handling See LED and Error Messages The Firmware traps and reports encoding error responses via required LED illumination and messages at the Driver Operator interface when a print job and the Printer are configured with anomalous conditions intended to trigger specific encoding errors The batch jobs are correctly resumed After an error has been detected and reported an Encoding Retry option is provided for the Operator via an on screen button that correctly initiates an attempt to re encode the card when selected CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 Continued on the next page 2 45 RESTRICTED USE ONLY Fargo Electronics Inc Technician Handbook for CardJet Card Printers continued Topic Desc
131. lect an item to view its dd C Normal Best New Office Document ort Note Printing in BEST mode may decrease a rf eS Open Office Document the number of prints per ink cartridge ae Windows Update Card Size CR 80 3 440 x 2 150 87 4 mm 54 6 mm Programs gt m Orientation 2 Settings za G pon Search Landscape i Printers age 180 About OK Cancel Apply Help Help Run CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 4 35 RESTRICTED USE ONLY Fargo Electronics Inc Selecting the Card tab window Select the Card tab to bring up the Card window same in both 410 C7 models Go to the next page g5 CardJet C7 Printer Printing Preferences Card Image Color Image Position Frint Supplies Print Quality Fast Normal i Best Note Printing in BEST mode may decrease the number of prints per ink cartridge Card Size CR 20 B 440 2 2 150 7 87 4 mms 54 6 rom Orientation Landscape Copies 1 4 Rotate Image 180 About CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 4 36 RESTRICTED USE ONLY Fargo Electronics Inc Selecting the Print Quality Best Normal or Fast print modes The three 3 modes of print quality are the Best Normal or Fast print modes described below Note The N
132. lectronics Inc Technician Review of Printer Features continued Function Description Ink LED The Ink Cartridge Status LED is described below The Ink LED light indicates when you need to check the status of the color or black Ink Cartridge Note Both Ink Cartridges must be installed in order for the Printer to function e Light is off When the light is off both Cartridges are ready for printing e Ink LED light is lit When the Ink LED light is lit it indicates that ink is not installed ink is out or that there is a problem with one of the Ink Cartridges In this case correct the issue and close the Printer s Top Cover to resume operation When lit the amber LED above this symbol will flash to indicate you need to check the status of the Ink Cartridges This LED will flash when e The Top Cover is open When open the Ink Cartridge will move to the install position Regardless of the Ink Cartridge condition the Cartridge will always move to this position Note When the Top Cover is closed the Cartridge will return to its home position If a print job has been received printing will resume when the Top Cover is closed If the Top Cover is left open the Cartridge will return to its home position after 5 minutes of the Printer sitting idle See CardJet Engineering Drawing R400019 in the appendix e One or both of the Ink Cartridges is improperly installed or missing and the Top Cover is closed Note
133. llation 2 44 Driver Operator interface 2 44 dye sublimation ribbon Panels 4 45 E Edge to Edge 8 5 EE Memory 8 5 EEPROM Electrically Erasable Programmable Read Only Memory 8 5 Fargo Electronics Inc Empty black Ink Cartridge replaced 2 45 Empty black Ink Cartridge See Ink LED and Error Messages 2 45 empty Ink Cartridge 2 44 2 45 2 55 3 17 empty illegal or improperly loaded Card Cartridges 3 17 Encoder smart card 8 5 Encoder wheel 8 6 Encoder Error Handling 2 45 2 46 Encoding Errors LED Driver UI 2 56 Encoding Module 3 16 Encoding Options 2 15 Encoding Retry option 2 46 End Sentinel ES 4 63 Engine 8 6 EOF End Of Form 8 6 EPP Enhanced Parallel Port 8 6 EPROM Electronically Programmable Read Only Memory 8 6 Error Messages for Printer Drivers 3 9 Error Repeated 3 8 Escape sequence 8 6 ESD 1 3 4 3 5 2 ESD ElectroStatic Discharge 8 6 ESD ground 5 4 Ethernet 8 6 Exception Error 3 12 F Fargo Technical Support 6 1 Fargo Technical Support via the Web 6 1 Fast print quality 2 16 Fast Normal or Best radio buttons 4 37 FCC 2 13 Field Separator FS 4 63 Firmware 2 65 8 6 Firmware pauses Printer 2 42 Flipper 2 41 Font 8 6 Fuel Gauge reading 3 19 Full bleed 8 7 G Gamma 8 7 Graphical Device Interface GDI 8 7 Gray Scale 8 7 H Halftoning 8 7 Hard Drive 8 7 Hardware 8 7 HiCo High Coercivity 8 7
134. lled Cartridges can be found in the Print Supplies tab of the Printer Driver Storing the Ink Cartridges review carefully Step Procedure 1 To maintain excellent print quality from the Ink Cartridges e Keep all Ink Cartridges in their sealed packages at room temperature 60 78 F or 15 6 26 6 C until you are ready to use them e Once installed leave the Ink Cartridges in their cradle at all times to keep them from drying out or becoming clogged e f you store an unsealed Ink Cartridge do so in an airtight plastic container A Caution Do not unplug the Printer until printing is complete and the Ink Cartridge Cradle has returned to its home position on the right side of the Printer Note The Ink Cartridges will dry out if not stored in their home position CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 2 27 RESTRICTED USE ONLY Fargo Electronics Inc Loading the Ink Cartridges Prior to loading Ink Cartridges the Ink LED light will flash to signal that Ink Cartridges must be installed Follow these steps to load both the color and black Ink Cartridges into the Printer See the Interpreting the LED Lights procedure Step Procedure 1 A Caution Before Ink Cartridges can be loaded into the Printer the Printer Driver must be installed and the Printer s power and USB cables must be connected Once this is done the Printer s Ink Cartridge Cradl
135. magnetic track data and the rest of the printable objects Note These specify the data and the tracks to encode and indicate the Start and Stop Sentinels and the Field Separators The Start Sentinels are the and the The End Sentinel is the See the previous page e Automatic In specific cases these specific characters are automatically added to the string of track data by ID software applications e Manual In most cases the Operator must manually add these characters to the string of magnetic track data Note If these characters are not added to the track data the text intended for the magnetic track will appear as printed text on the card To avoid this track information is entered as described below Step Procedure 1 When entering track data the tilde character is entered first followed by the track number 1 2 or 3 on which the data should encode This is followed by the data to be encoded e Start Sentinel and End Sentinel The first character of this data string is the track s specific Start Sentinel SS and the last character is the specific End Sentinel ES Note The characters or data in between the SS and ES can include all of the valid characters specific to each track e Maximum Character Capacity The number of these characters however is limited by each track s maximum character capacity e Field Separator When segmenting track data the appropriate Field
136. mber The Card Cartridge provides a printed label on it not just on the Cartridge packaging that shows the part number and the lot number The smart chip does not report this information Printer Service and Maintenance both 410 C7 models Technicians can efficiently work with a professional Printer Cleaning Kit that includes specific instructions The Operator should not need to service or maintain this Printer Continued on the next page CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 2 62 RESTRICTED USE ONLY Fargo Electronics Inc Technician Handbook for CardJet Card Printers continued Topic Description Printer Start up The device initialization and Firmware downloading occur when the Printer start up is initiated Ink Carriage The device on a Printer that produces the image on the media mechanism Programmed The Printer correctly detects and reports a color Ink Cartridge color Ink programmed with a Professional product ID via Ink LED and on screen Cartridge with a Professional message See Ink LED and Error Messages in Section 2 product Programmed The Printer correctly detects and reports a black Ink Cartridge black Ink programmed with a Professional product ID via Ink LED and on screen Cartridge with a Professional product message See Ink LED and Error Messages in Section 2 Raising Cover while printing You can
137. n 100 240 VAC 50 60 Hz Technician Note If you have any doubt as to whether you have a unit with the correct voltage rating for the country s power supply DO NOT attempt to use the unit Contact the dealer or the factory Liquid or Solid Object Stop operation immediately if any liquid or solid object should fall into the cabinet Technician Note Unplug the unit and have it checked by qualified service personnel AC power cord Use only the AC power cord included with this unit or an equivalent cord ESD procedures Be sure to observe all established Electro Static Discharge ESD procedures while handling cables in or near the Circuit Board Grounding Device Safeguards Always wear an appropriate personal grounding device such as a wrist strap with integral resistor connected to an ESD ground to avoid potential damage Electrostatic Sensitive Device At a minimum make positive contact with the bare metal chassis of the Printer with the hand before proceeding with the procedure Technician Note This device is electrostatic sensitive It may be damaged if exposed to static electrical discharges Discharges may be generated by various means such as walking on a carpeted floor CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 5 3 RESTRICTED USE ONLY Fargo Electronics Inc Using the Required Supplies IMPORTANT Fargo Card Printers require highly specialized Ink Cartridges
138. n Review of Printer Features 2 5 Technician Review of Printer Features continued 2 6 Technician Review of Printer Features continued 2 7 Technician Review of Printer Features continued 2 8 Technician Review of Printer Features continued 2 9 Technician Review of Printer Features continued 2 10 Technician Review of Printer Features continued 2 11 Technician Review of Printer Features continued 2 12 Technician Review of CardJet Specifications 2 13 Reviewing the Regulatory Compliances 2 13 Reviewing the Agency Listings 2 14 Reviewing the Technical Specifications 2 15 Reviewing the Technical Specifications continued 2 16 Reviewing the Technical Specifications continued 2 17 Technician Review of CardJet Card Printer Setup 2 18 Selecting an area for the Card Printer 2 18 Connecting the Card Printer to the Computer 2 19 Opening the Top Cover to the Card Printer 2 20 Powering up the Card Printer 2 21 Reviewing the Printer Driver Operator Interface 2 22 Reviewing the Printer Driver Operator Interface continued 2 23 Reviewing the Printer Driver Operator Interface continued 2 24 Reviewing the Printer Properties window 2 25 Technician Review of Ink and Card Cartridges 2 26 Reviewing the Ink Cartridges 2 27 Storing the Ink Cartridges review carefully 2 27 Loading the Ink Cartridges 2 28 Loading the Ink Cartridges continued 2 29 Loading the Ink Cartridges continued 2 30 Reviewing the Card Cartridges 2 31 Storing the Card Cartridges
139. nce ITS EMC The Card Printer has been tested and complies with EN55022 Class B 1998 EN55024 1998 EN61000 3 2 and EN61000 3 3 standards for EMC electro magnetic compatibility Note Based on the above testing the Printer manufacturer certifies that the Card Printer complies with all current EMC directives of the European Community and has placed the CE mark on the Card Printer Certificate Number 00027 UL GS The Card Printer has been tested and complies with EN60950 and bears the UL GS mark License Number TBD UL The Card Printer is listed under UL 60950 INFORMATION TECHNOLOGY EQUIPMENT File Number E145118 Volume 1 Section 19 CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 2 13 RESTRICTED USE ONLY Fargo Electronics Inc Reviewing the Agency Listings Term Description Emissions CE FCC CRC c1374 BSMI ITS EN 55022 Class B 1998 FCC Standards Class B EN 55024 1998 Safety Standards UL 60950 CSA C2 2 No 60950 and UL GS EN 60950 A1 A4 A11 CE A Danger You must unplug the power cable to the Card Printer to ensure that all power is disconnected from the unit Do not attempt any work on the Card Printer s interior unless you have first unplugged the unit CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 2 14 RESTRICTED USE ONLY Fargo Electronics Inc Reviewing t
140. ndicators Accessing the Color Map Selection Dialog Selecting the Color Map Card Media Type Selecting the Clean Ink Cartridge Nozzles button Cleaning the Ink Cartridge Nozzles continued Cleaning the Ink Cartridge Nozzles continued Cleaning the Ink Cartridge Nozzles continued Cleaning the Ink Cartridge Nozzles continued Selecting the Test Printer button CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 4 2 RESTRICTED USE ONLY Fargo Electronics Inc Safety Messages review carefully Symbol Critical Instructions for Safety purposes A Danger Failure to follow these installation guidelines can result in death or serious injury Information that raises potential safety issues is indicated by a warning symbol as shown to the below To prevent personal injury refer to the following safety messages before performing an operation preceded by this symbol To prevent personal injury always remove the power cord prior to performing repair procedures unless otherwise specified To prevent personal injury Ensure only qualified personnel perform these procedures A Caution This device is electrostatically sensitive It can be damaged if exposed to static electricity discharges Information that raises potential electrostatic safety issues is indicated by a warning symbol as shown to the below To prevent equipmen
141. ng 232 Prints Remaining 3900 Color Ink Cartridge Reorder Number 41030 Black Ink Cartridge Reorder Number 41031 Card Cartridge Reorder Number 41050 Color Map Selection Glossy Card Stock Test Printer CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 4 64 RESTRICTED USE ONLY Fargo Electronics Inc Using the Print Supplies tab continued This option will display the current ink level of the Cartridges e The three color bars will always move down at the same rate to represent the total number of color prints remaining The black bar will move down independently to represent the total number of black prints remaining e The Prints Remaining gives the exact number of the prints remaining for both the color Cartridge and the black Cartridge Until we have a pigment receptive card stock the Black Ink Cartridge will only decrement on those prints which have the Infrared Bar Codes option selected e The Ink Cartridge icons will decrement in 1 10 increments The upper icons will display when 0 prints remain The lower icons with the question mark will display when an unknown Cartridge is installed CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 4 65 RESTRICTED USE ONLY Fargo Electronics Inc Using the Reorder Numbers indicators The first three indicators display the reorder numbers for the Color Ink Cartridge Black Ink Cartridge and C
142. ng safety messages before performing an operation preceded by this symbol To prevent equipment or media damage observe all established Electrostatic Discharge ESD procedures while handling cables in or near the Circuit Board and Printhead Assemblies To prevent equipment or media damage always wear an appropriate personal grounding device e g a high quality wrist strap grounded to avoid potential damage To prevent equipment or media damage always remove the Ribbon and Cards from the Printer before making any repairs unless otherwise specified To prevent equipment or media damage take jewelry off of fingers and hands as well as thoroughly clean hands to remove oil and debris before working on the Printer CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 RESTRICTED USE ONLY Fargo Electronics Inc Additional Safety Precautions for CardJet Technicians review carefully Symbol Critical Instructions for Safety purposes Danger Before operating the unit please read the following safety A precautions carefully Fire or Shock Hazard Prevent fire or shock hazard by not exposing the unit to rain or moisture Electronic Shock Reduce the risk of electronic shock by not removing the front top or back Panels No Operator serviceable parts inside Technician Note Refer servicing to qualified service personnel Correct Voltage Rating Operate the unit only o
143. nics Inc Using the Bit Density radio buttons under Magnetic Encoding Use this option to customize the Bit Recording Density Bits per Inch used to encode the magnetic data on the currently selected track The default ISO Standard selections for this option are as follows Step Procedure 1 Select 75 BPI to change the bits per inch to 75 BPI OR Select 128 BPI to change the bits per inch to 128 BPI OR Select 210 BPI to change the bits per inch to 210 BPI Using the Character Size radio buttons under Magnetic Encoding Use this option to customize the Character Data Size Bits per Character used to encode the magnetic data on the currently selected track Note This character size includes the parity bit if enabled Step Procedure 1 Select 5 Bits to change the bits per character to 5 BPC OR Select 7 BPI to change the bits per character to 7 BPC OR Select 8 BPI to change the bits per character to 8 BPC Magnetic Track Options Bit Density Character Size ASCII Offset 75 BPl C 5 Bits NULL 128 BPI 7 Bits f SPACE f 210 BPI C 8 Bits f ZERO CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 4 55 RESTRICTED USE ONLY Fargo Electronics Inc Using the ASCII Offset under Magnetic Encoding Use this option to customize the Character ASCII Offset used to encode the magnetic data on the currently selected track Note This characte
144. nk Cartridges This LED will flash when The Top Cover is open When open the Ink Cartridge will move to the install position Regardless of the Ink Cartridge condition the Cartridge will always move to this position When the Top Cover is closed the Cartridge will return to its home position If a print job has been received printing will resume when the Top Cover is closed If the Top Cover is left open the Cartridge will return to its home position after a few minutes of the Printer sitting idle One or both of the Ink Cartridges is improperly installed or missing Open the Top Cover and install or reinstall the Ink Cartridges One or both of the Ink Cartridges is out of ink Replace the empty Ink Cartridge A non Fargo certified Cartridge is installed Use only Fargo Certified Supplies It flashes when the ink runs out early Troubleshooting Instructions 1 In any of these situations correct the condition and close the Top Cover to continue printing CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 3 7 RESTRICTED USE ONLY Fargo Electronics Inc Reviewing the Fargo Controller error types The Driver periodically requests status information from Fargo Controller Error Type Description Cartridge The Ink LED will blink and Ink Cartridges will move to the specified location Problems for replacement The Driver will read the tag
145. nter User Guide Rev 6 1 Continued on the next page 3 16 RESTRICTED USE ONLY Fargo Electronics Inc Troubleshooting with Printer Components This section provides troubleshooting procedures for the Technician Refer to the Technician Handbook for CardJet Card Printers in Section 1 as needed Troubleshooting with the Card and Ink LED Indicators Step Description 1 Determine if the Printer correctly detects and reports empty illegal or improperly loaded Card Cartridges e Card LED bad Smart tag Before running out of cards the Printer correctly validates a replacement Card Cartridge and reports that it has a bad Smart tag via the Card LED e Technician Note Ensure that printing continues when the Card Cartridge with the bad Smart tag is replaced with a good Cartridge 2 Determine if the Printer correctly detects and reports empty illegal or improperly loaded Card Cartridges e Card LED illegal Card Cartridge Before running out of cards the Printer correctly validates a replacement Cartridge and reports that it is illegal via the Card LED e Technician Note Ensure that printing continues when the Card Cartridge is replaced with a legal Cartridge 3 Determine if the Printer correctly detects and reports empty illegal or improperly loaded Ink Cartridges e Ink LED empty Ink Cartridge Before running out of ink the Printer correctly notifies the Operator of the empty Ink Cartridge via the Ink LED e Technic
146. nterface and Connection 2 60 Printer Properties window 2 25 Printer Service and Maintenance 2 62 Printer Top Cover open 2 42 Printer s Card Input Hopper 2 31 Printhead 5 4 Printhead Carriage mechanism 2 63 Printing Test Print 2 34 Professional Series Model 410 2 35 Professional Series Drivers 2 60 Programmed black Ink Cartridge with a Professional product 2 63 Programmed color Ink Cartridge with a Professional product 2 63 Q Queue 8 11 R RAM Random Access Memory 8 11 Rasterize 8 11 Read the card Sensor 2 43 Reboot 8 11 recorded magnetic data 4 58 Registration 8 11 Regulatory Compliances 2 13 replace Card Cartridge 2 36 Replace empty Ink Cartridges 2 63 Resident Font 8 11 Resolution 2 17 8 11 retries 4 52 RGB Red Green Blue 8 11 RHID technology 2 41 Ribbon 8 11 Ribbon Cards 1 3 4 3 5 2 Ribbon cable 8 11 RMA number 8 11 Roller 8 12 rotate front by 180 Degrees 4 41 Rotate Image 180 2 22 rotates image 4 41 running out of ink 3 18 S safety issues 1 3 3 2 4 3 5 2 Safety Precautions 1 4 3 3 4 4 5 3 Saturation 8 12 Self supporting access covers 2 42 2 64 Self test 8 12 Send button 2 34 Send Test window 2 34 Sensor 8 12 Service documents 2 64 CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 17 RESTRICTED USE ONLY Shift Data Left 2 24 2 54 Shift Data Left option 4 58 slotted Opt
147. ny time you have a question about operating the Printer Online Users Guide CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 4 6 RESTRICTED USE ONLY Fargo Electronics Inc Installing the Windows Printer Driver continued Step Procedure 5 The InstallShield Wizard will now open to configure the Windows Installer Wait during this initialization process InstallShield Wizard 4 FARGO Electronics CardJet ID System Setup is preparing the InstallShield Wizard which will quide you through the program setup process Please wait Configuring Windows Installer Sy Please Wait Installing Printer Driver CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 4 7 RESTRICTED USE ONLY Fargo Electronics Inc Installing the Windows Printer Driver continued Step Procedure 6 This window will remind you to save your work and close all open applications before starting the installation Click on the Next button x Welcome to the FARGO Printer Driver Software Setup program This program will install the Printer Driver Software and Online User s Guide for your Card Printer onto your computer It is strongly recommended that you exit all Windows programs before running this Setup program Click Cancel to quit Setup and then close any programs you have running Click Next to con
148. o Electronics Inc Additional Safety Precautions for CardJet Technicians review carefully Symbol Critical Instructions for Safety purposes Danger Before operating the unit please read the following safety A precautions carefully Fire or Shock Hazard Prevent fire or shock hazard by not exposing the unit to rain or moisture Electronic Shock Reduce the risk of electronic shock by not removing the front top or back Panels No Operator serviceable parts inside Technician Note Refer servicing to qualified service personnel Correct Voltage Rating Operate the unit only on 100 240 VAC 50 60 Hz Technician Note If you have any doubt as to whether you have a unit with the correct voltage rating for the country s power supply DO NOT attempt to use the unit Contact the dealer or the factory Liquid or Solid Object Stop operation immediately if any liquid or solid object should fall into the cabinet Technician Note Unplug the unit and have it checked by qualified service personnel AC power cord Use only the AC power cord included with this unit or an equivalent cord ESD procedures Be sure to observe all established Electro Static Discharge ESD procedures while handling cables in or near the Circuit Board Grounding Device Safeguards Always wear an appropriate personal grounding device such as a wrist strap with integral resistor connected to an ESD ground to avoid potential damage Electr
149. o turn the Printer ON and OFF Note The blue LED above the button turns OFF or ON to indicate when power is applied This is the only active button when the Printer is not connected to the PC e All other buttons will not function and a Card Printer self test will not be possible Note When the Printer is not connected and the Card Cartridge and Ink Cartridge are not installed only the Ink LED will flash as this is controlled by firmware e The Card LED will not flash in this mode when the Card Cartridge is not installed Note The Printer must be connected to the PC for the Card LED to flash Note Avoid pressing multiple buttons simultaneously or pressing and holding a button or combination of buttons See the Interpreting the LED Lights procedure CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 2 7 RESTRICTED USE ONLY Fargo Electronics Inc Technician Review of Printer Features continued Ink LED Cancel pation 05 T Power Button and LED Card Button and LED fo fi OR m ff J W J XC WA a S J CANCEL INK CARD POWER Button LED Button Button LED LED CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 2 8 RESTRICTED USE ONLY Fargo Electronics Inc Technician Review of Printer Features continued Z N a P Function Description Card Card
150. of Contents hyper linked You can use the automated Table of Contents to quickly locate for example an error message a procedure the index or an appendix Troubleshooting Replacement Removal and Navigation Procedures in hyper linked Sections You can go directly to the Technical and Functional Specifications General Troubleshooting Printer Adjustments Parts Replacement Removal and Replacement procedures The section titles are always labeled according to their function for consistent usage Cross Referencing hyper linked You can use the cross referencing links to quickly locate for example an error message or a procedure Comprehensive Index hyper linked You can use the Comprehensive Index to quickly locate information on both 410 C7 Card Printers relating to a specification a procedural step a window or screen a component a term a qualifier or a related feature to the CardJet Card Printers CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 1 2 RESTRICTED USE ONLY Fargo Electronics Inc Safety Messages review carefully Symbol Critical Instructions for Safety purposes Danger Failure to follow these installation guidelines can result in death or serious injury AN Information that raises potential safety issues is indicated by a warning symbol as shown to the below e To prevent personal injury refer to the following saf
151. oller has not passed Windows Logo testing to verify its compatibility with Windows XP Tell me why this testing is important Continuing your installation of this software may impair or destabilize the correct operation of your system either immediately or in the future Microsoft strongly recommends that you stop this installation now and contact the hardware vendor for software that has passed Windows Logo testing CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 4 23 RESTRICTED USE ONLY Fargo Electronics Inc Installing the Windows Printer Driver continued Step Procedure 21 Windows XP only Please wait while the Printer Controller installation continues Found New Hardware Wizard Ploate wait while the wizard installs the software s TTETT TTT I Ti i TT CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 4 24 RESTRICTED USE ONLY Fargo Electronics Inc Installing the Windows Printer Driver continued Step Procedure Windows XP only The Printer Controller has been successfully installed Click 22 on the Finish button to close the wizard Found New Hardware Wizard Completing the Found New eS Hardware Wizard The wizard has finished installing the software for CardJet Controller Ree Click Finish to close the wizard Cancel CardJet 410 Card Printer Encoder and Pers
152. olor Tone for the specific image Tone Sliders Although the Automatic Image Enhancement generally provides the best color you may wish to adjust these to optimize the specific image when printed Click and drag on the slider to adjust Note The photo above these options changes to show the approximate effect the adjustments will have on the printed image Print in Grayscale Select this option to print only in shades of gray Infrared Bar Codes Select this option if you are printing bar codes which need to be read by an infrared bar code scanner Note When this is selected the black pigmented ink in the black Ink Cartridge will be applied where ever black appears in the image text or bar codes This allows extra drying time on the card to minimize smearing or to apply laminate In this mode you may notice that drying time is slightly increased and that the overall image color may appear to have slightly more contrast Note The black Ink Cartridge will only decrement when this option is selected Do not select this option if you are not printing bar codes or if you are printing bar codes which will be read by a visible light scanner CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 4 43 RESTRICTED USE ONLY Fargo Electronics Inc Selecting the Color Quality under the Image Color tab Use this option to control specific Printer functions under the Image Color tab s
153. on Card Cartridge Not Installed Error Code 16 displayed on lower left Indicates the Card Cartridge is not installed Install the Cartridge then press the Card button on the front of the Printer to print or cancel printing Card Cartridge Problem Error Code 19 displayed on lower left Indicates the Card Cartridge failed to interact Remove and replace the Card Cartridge If the problem persists install a new Card Cartridge Card Jam Error Code 21 displayed on lower left Indicates a card is jammed inside the Printer Displays a Card Jam error Check under the Printer s Top Cover and clear the obstruction Press the Card button on the front of the Printer to try again Cards Out Error Code 15 displayed on lower left Indicates the Card Cartridge in the Printer is out of cards To order additional Cartridges refer to the reordering information on the Cartridge label Replace the Card Cartridge then press the Card button on the front of the Printer to continue printing Continued on the next page CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 3 11 RESTRICTED USE ONLY Fargo Electronics Inc Reviewing the Error Messages Windows 98Se Me 2000 XP Printer Drivers continued Error Message Problem Solution Color Ink Cartridge Low Error Code 7 displayed on Indicates the color Ink Cart
154. on Notice for each document was adhered to within our Fargo documentation process This reference to other documents does not imply that Fargo is an ISO certified company at this time e ANSI ISO ASQ Q9001 2000 American National Standard sub title Quality Management Systems Requirements published by the American Society of Quality Quality Press P O Box 3005 Milwaukee Wisconsin 53201 3005 e The ASQ ISO 9000 2000 Handbook editors Charles A Cianfrani Joseph J Tsiakals and John E West Second Edition published by the American Society of Quality Quality Press 600 N Plankinton Avenue Milwaukee Wisconsin 53203 e Juran s Quality Handbook editors Joseph M Juran and A Blanton Godfrey Fifth Edition McGraw Hill Any questions regarding changes corrections updates or enhancements to this document should be forwarded to Fargo Electronics Incorporated Support Services 6533 Flying Cloud Drive Eden Prairie MN 55344 USA 952 941 9470 800 459 5636 FAX 952 941 7836 www fargo com E mail sales fargo com CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 2 RESTRICTED USE ONLY Fargo Electronics Inc Table of Contents Section 1 Introduction to Card Jet T Reviewing the Notices and Trademark Restrictions Reviewing the Notices Reviewing the Trademark Acknowledgments Reviewing information pertinent to Users in the United States How to use the
155. ona CardJet C7 Printer User Guide Rev 6 1 4 25 RESTRICTED USE ONLY Fargo Electronics Inc Installing the Windows Printer Driver continued Step Procedure 23 Windows XP only This default setting allows you to install the Printer Driver Click on the Next button Found New Hardware Wizard Welcome to the Found New Pa Hardware Wizard Y This wizard helps you install software for CardJet Printer If your hardware came with an installation CD or floppy disk insert it now What do you want the wizard to do C Install from a list or specific location Advanced Click Next to continue CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 4 26 RESTRICTED USE ONLY Fargo Electronics Inc Installing the Windows Printer Driver continued Step Procedure 24 Windows XP only Click on the Continue Anyway button Hardware Installation A The software you are installing for this hardware Printers has not passed Windows Logo testing to verify its compatibility with Windowe F Tell me why this testing is important Continuing your installation of this software may impair or destabilize the correct operation of your system either immediately or in the future Microsoft strongly recommends that you stop this installation now and contact the hardware vendor for software that has passed Windows Logo testing Continue Anyway
156. ontact the Fargo authorized reseller for information on the correct power configuration Locate the power cord included with the Card Printer 2 Place the power cord into the power cord port of the Card Printer 3 Place the AC power plug end of the power supply cord into an available wall outlet 4 Press the Power button if you wish to turn the Printer ON or OFF Note If the Printer will not be used for a long period of time unplug the power cable to the Card Printer to ensure that all power is disconnected from the unit CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 2 21 RESTRICTED USE ONLY Fargo Electronics Inc Reviewing the Printer Driver Operator Interface Technicians can access the Printer Driver window by selecting Start button gt Settings gt Printers gt CardJet Professional 410 Card Printer right click or CardJet Persona C7 Card Printer right click gt Printing Preferences to bring up the CardJet 410 Card Printer Printing Preferences window Technicians can use the Card Image Color Image Position Magnetic Encoding and Print Supplies tabs to make appropriate selections as described below and in more detail in Section 3 Printer Adjustments Step Description 1 Interfacing with the Card tab Access the Card tab via the CardJet 410 or Persona C7 Card Printer Printing Preferences windows Use the Card tab to select Print Quality
157. ontroller The Fargo Controller supports USB 1 1 support e Firmware The Firmware is downloaded if the Printer has been unpowered and then you power it up and connect the USB cable The Firmware is a part of Fargo PC Driver To upgrade the Firmware the Operator has to update the Driver e System connections The system has one USB upstream type B connector to a PC and 3 downstream channels with internal connections going to Fargo Controller HP Print Engine and optional encoding Board USB Hub Windows recognizes three 3 USB devices the Print Engine the Fargo Controller and an on Board USB hub needed to split USB upstream into three USB downstream channels CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 2 65 RESTRICTED USE ONLY Fargo Electronics Inc Section 3 Troubleshooting Guidelines The purpose of this section is to provide Technicians with a breakdown of the CardJet Card Printers Troubleshooting and Printer Maintenance requirements Table of Contents Section 3 Troubleshooting Guidelines 3 1 Table of Contents 3 1 Safety Messages review carefully 3 2 Additional Safety Precautions for CardJet Technicians review carefully 3 3 Interpreting the LED Lights 3 5 Interpreting LED Lights continued 3 6 Continued on the next page 3 6 Interpreting LED Lights continued 3 7 Reviewing the Far
158. oprietary information which is protected by copyright All rights are reserved No part of this document may be photocopied reproduced or translated into another language without prior written consent Reviewing the Trademark Acknowledgments CardJet Persona and Fargo are Registered trademarks of Fargo Electronics Inc IBM is a registered trademark of International Business Machines Corporation Windows is a registered trademark of Microsoft Corporation All other trademarks are the property of their respective owners Reviewing information pertinent to Users in the United States This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur ina particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Re orient or relocate the receiving antenna Increase the separation between the equipment and
159. or balance and provides output with the desired color automates this process Compressed air Air stored in a tank or produced by an aerosol can delivered by through nozzle at a high speed Used in the Printer to blow out debris Contrast The degree of difference in luminance of two areas Control Panel The Panel on the Printer from which the Operator can control Printer functions The Printer is usually composed of the control buttons and an LED or LCD display Continued on the next page CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 RESTRICTED USE ONLY Fargo Electronics Inc Glossary of Terms continued Term Definition CR 80 A card dimension standard of 2 125 X 3 370 0 002 W 0 005 L or 53 975 X 85 598 mm Cursor The marker in the LCD Display Window that indicates the active selection Darkness A reference to color saturation DC Motor A Motor that works on DC with continuous motion See CardJet Engineering Drawing No D400145 in the appendix DC Direct Current Electronic flow that is unidirectional flowing from the positive to negative of a power source Default A setting or parameter that comes preset from the factory in Driver or Firmware Performance parameters can be customized in the Driver but can be reset to the factory values usually through the push of the default button The default valu
160. ormal print mode is the default selection Photographic Icon The photographic icon on the right side change in order to represent the different print quality images The icon only changes when the selection involves the Best Normal or Fast print modes The icon does not change when the selection involves the Normal and Fast print modes Default Selection Best When Best is selected an additional check box will activate allowing Operators to select the use of the pigmented pen Initially most Operators will only need to select this if they need bar code readability by an infrared bar code scanner Step Procedure 1 Select either the Fast Normal or Best radio buttons for the desired print quality and print speed mode e Fast Print Mode The Speed mode is 26 seconds per card 138 cards per hour in Fast mode Fast provides a very fast print but a slightly lower level of print quality e Normal Print Default Mode The Speed mode is under 42 seconds per card 86 cards per hour in the Normal speed mode Normal provides a medium level of print quality and speed Normal is the default setting e Best Print Mode The Speed mode is under 76 seconds per card 47 cards per hour in the Best print mode Best provides maximum print quality but takes the longest to print Over the edge printing is supported The printed card is dry to the touch and does not transfer ink to hands or clothing within 5 seconds of printing Card
161. ossary of Terms continued Term Definition Barcodes A series of alternating black and white stripes of varying widths each character denoted by a set number and width of black stripes that allows characters to be optically read by a computer Batch print A file sent down from the computer that contains commands to print a number of cards sequentially Bi directional A communication standard that allows two way data transfer between PC and Printer BIOS Basic The part of the operating system in a computer that handles Input Output System communication between the PC mainBoard and its peripherals Typically residing in chip based non volatile memory Bit An abbreviation for binary digital Each bit is an element of information that can have two states off and on Bit map A graphic produced by an array of pixel elements with the color hue brightness and saturation information stored in bits The more bits the more values and thus the greater variety 1 bit color is black and white 8 bit color produces 256 shades of gray and 24 bit color can produce 16 7 million colors Board A term used for the circuit Board a hard mylar plate made of many layers that holds the electronic circuit elements and wire traces Boot up A series of operations that the Printer runs through when power is first applied including a series of initializing status testing and a diagnostics program to ensure a ready state
162. ostatic Sensitive Device At a minimum make positive contact with the bare metal chassis of the Printer with the hand before proceeding with the procedure Technician Note This device is electrostatic sensitive It may be damaged if exposed to static electrical discharges Discharges may be generated by various means such as walking on a carpeted floor CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 1 4 RESTRICTED USE ONLY Fargo Electronics Inc Section 2 Technician Overview Technicians can review this section for a comprehensive troubleshooting strategy for the two CardJet Card Printers Technicians can use this strategy to gain expert level knowledge of the Printer in order to efficiently troubleshooting all aspects of it This method safeguards the need to maintain fully operational Printers at all times and ensures that on site Technicians have access to critical accurate and current CardJet troubleshooting related procedures Table of Contents Section 2 Technician Overview 2 1 Table of Contents 2 1 Reviewing the CardJet Printers 410 and C7 2 3 Reviewing the Professional Series CardJet 410 Card Printer Encoder 2 3 Reviewing the Persona CardJet C7 Card Printer Encoder 2 4 Reviewing the Professional CardJet 410 and Persona C7 ID Card Printers 2 4 Technicia
163. plies tab via CardJet 410 or Persona C7 Card Printer Printing Preferences window See the Selecting the Print Supplies tab Use the Print Supplies tab to view Prints Remaining under Color Ink Cartridge and Black Ink Cartridge Also provides the Clean Ink Cartridge Nozzles button The Technician can view the Color Ink Cartridge Reorder Number Black Ink Cartridge Reorder Number and the Card Cartridge Reorder Number Continued on the next page CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 2 54 RESTRICTED USE ONLY Fargo Electronics Inc Technician Handbook for CardJet Card Printers continued Term Description Malfunction The Printer has LED Sensor and Error Message malfunction indicators indicators to inform the Operator that the equipment is malfunctioning and to indicate which component is malfunctioning LED Indicators Printer Error Reporting and Recovery both 410 C7 models LED Paper Sensor The Paper Sensor LED is on right away when the power is provided Card LED bad tag Before running out of cards the Printer correctly validates a replacement Cartridge and reports that it has a bad tag via the Card LED and that printing will continue when the Card Cartridge is replaced with a good Cartridge Card LED illegal Card Cartridge Before running out of cards the Printer correctly validates a replacement Cartridge and reports that it is illegal via t
164. r continued 4 17 Installing the Windows Printer Driver continued 4 18 Installing the Windows Printer Driver continued 4 19 Installing the Windows Printer Driver continued 4 20 Installing the Windows Printer Driver continued 4 21 Installing the Windows Printer Driver continued 4 22 Installing the Windows Printer Driver continued 4 23 Installing the Windows Printer Driver continued 4 24 Installing the Windows Printer Driver continued 4 25 Installing the Windows Printer Driver continued 4 26 Installing the Windows Printer Driver continued 4 27 Installing the Windows Printer Driver continued 4 28 Installing the Windows Printer Driver continued 4 29 Installing the Windows Printer Driver continued 4 30 Resolving the unopened CD Installer Program problem 4 31 Installing the Printer Driver Updates 4 32 Downloading the Printer Driver Files 4 33 Setting up the Printer Driver 4 34 Windows 98 Windows Millennium 4 34 Windows 2000 Windows XP 4 34 Printer Driver Options 4 35 Selecting the Card tab window 4 36 Selecting the Print Quality Best Normal or Fast print modes 4 37 Selecting the Print Quality Best Normal or Fast print modes continued 4 38 Using the default Card Size 4 39 Selecting the Orientation Portrait or Landscape 4 40 Selecting the Rotate Front by 180 Degrees option 4 41 Specifying the Copies 4 41 Clicking on the About button 4 42 CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guid
165. r offset value is subtracted from the ASCII value of each magnetic stripe data character prior to encoding on the track Step Procedure 1 Select NULL to change the ASCII Offset to NULL OR Select SPACE to change the ASCII Offset to SPACE OR Select ZERO to change the ASCII Offset to ZERO Magnetic Track Options Bit Density Character Size ASCII Offset C F56Pl C 5 Bits f NULL 128 BPI ie 7 Bits f SPACE i 210 BPI 8 Bits ZERO CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 4 56 RESTRICTED USE ONLY Fargo Electronics Inc Using the LRC Generation radio buttons under Magnetic Encoding Use this option to customize the LRC Generation Mode used to encode the magnetic data on the currently selected track Step Procedure 1 Select NO LRC to change the LRC Generation to none OR Select Even Parity to change the LRC Generation to Even Parity OR Select Odd Parity to change the LRC Generation to Odd Parity Using the Character Parity radio buttons under Magnetic Encoding Use this option to customize the Character Data Parity used to encode the magnetic data on the currently selected track Step Procedure 1 Select No Parity to change the Character Parity to none OR Select Even Parity to change the Character Parity to Even Parity OR Select Odd Parity to change the Character Parity to Odd Parity LAL Gener
166. rd Printers require highly specialized Card Cartridges to function properly To maximize Printer life reliability printed card quality and durability you must use only Fargo Certified Supplies For this reason the Fargo warranty is void where not prohibited by law if you use non Fargo Certified Supplies To order additional materials please contact the Fargo authorized reseller The part numbers for the currently installed Cartridges can be found in the Print Supplies tab of the Printer Driver Storing the Card Cartridges review carefully To maintain excellent print quality from the Card Cartridges follow these guidelines e Keep all Card Cartridges in their original packaging at room temperature 60 78 F or 15 6 26 6 C until you need to use them e Do NOT drop Card Cartridges and cause them to break and become unusable CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 2 31 RESTRICTED USE ONLY Fargo Electronics Inc Loading the Card Cartridge Before printing load blank cards into the Printer s Card Input Hopper as follows Step Procedure 1 Close the Printer s Top Cover Note The Printer will indicate that a Card Cartridge needs to be installed by flashing the Card LED light See the Interpreting the LED Lights procedure 2 Remove the Card Cartridge from its packaging CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide
167. receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help Use of a shielded cable is required to comply with the Class B limits of Part 15 of the FCC Rules You are cautioned that any changes or modifications not expressly approved in this manual could void your authority to operate and or obtain warranty service for this equipment CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 1 1 RESTRICTED USE ONLY Fargo Electronics Inc How to use the manual The CardJet Card Printer User Guide Rev 6 1 is in fact the troubleshooting and field service manual for both the Professional Series CardJet 410 Card Printer Encoder and the Persona CardJet C7 Card Printer Encoder The manual is designed to provide installers and technicians with quick efficient lookup of related procedures components and terms The manual can be used effectively either in soft or hard copy depending on the preference of the installer or technician Manual Description Glossary of Terms and Technical Functional Specifications hyper linked You can go directly to the Glossary of Terms Technical Specifications and Functional Specifications to learn how to use the processes procedures functions and windows for both Card Printers within concise correlative tables Table
168. ressing the Cancel button on the front of the Printer Black Ink Cartridge Low Error Code 9 displayed on Indicates the black Ink Cartridge in the Printer is low on ink Note The black ink count has reached 20 This error message displays when 20 prints remain Consider having a replacement Cartridge available To order additional Cartridges please refer to the reordering information on the Cartridge label lower tell nd it opens and closes for each ra P Replace the Cartridge and close job the Top Cover to print Black Ink Indicates the black Ink Cartridge To order additional Cartridges Cartridge Out in the Printer is out of ink Note please refer to the reordering Error Code 10 displayed on The black ink count has reached 0 information on the Cartridge label Replace the Cartridge and close lower left the Top Cover to print Black Ink Indicates Black Ink Cartridge Try removing and replacing the Cartridge problem problem Note The error code black Print Cartridge Error Code 6 displayed on lower left is X If the problem persists install a new black Print Cartridge CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 Continued on the next page 3 10 RESTRICTED USE ONLY Fargo Electronics Inc Reviewing the Error Messages Windows 98Se Me 2000 XP Printer Drivers continued Error Message Problem Soluti
169. reting the LED Lights The LED lights located on the front of the Printer indicate what is working and not working inside the Printer To accurately interpret what it means when these lights are on off or flashing please refer to the following table Refer to the Technician Handbook for CardJet Card Printers in Section 1 as needed Power Card Ink LED Cause Solution LED LED On solid Off Off Printer is ON and READY to print Flashing Off Off Indicates the Printer is processing a print job This flashing will begin as soon as the Printer receives the print job and will continue until the job is completely printed Ink LED Dy Cancel mi 0S A Power Button and LED Card Button and LED CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 3 5 RESTRICTED USE ONLY Fargo Electronics Inc Interpreting LED Lights continued Power Card Ink Cause Solution LED LED LED On solid Flashing Off Indicates you need to check the status of the Card Cartridge and or the card being used for the current print job This LED will flash when The Card Cartridge is improperly installed or missing Verify the Cartridge is properly installed push down on the top of the Cartridge to Ensure it is fully seated in the Printer The Card Cartridge is out of cards Replace the Card Cartridge A card is unable to feed from the Card Cartridge Verify the Ca
170. review carefully Additional Safety Precautions for CardJet Technicians review carefully Interpreting the LED Lights Reviewing the Fargo Controller error types Reviewing the Error Messages for Printer Drivers Reviewing the Status Monitor dialog box and buttons Reviewing the Error Messages Windows 98Se Me 2000 XP Printer Drivers Reviewing the Error Messages for the Magnetic Encoding Module Troubleshooting with Printer Components Troubleshooting with the Card and Ink LED Indicators Troubleshooting with the Printer Driver Ink Fuel Gauges Troubleshooting with the normal Printer Driver Preference Options Troubleshooting with the Magnetic Encoding Module both 410 C7 models Troubleshooting with the Error Messages CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 3 10 3 16 3 17 3 17 3 19 3 19 3 19 3 20 RESTRICTED USE ONLY Fargo Electronics Inc Troubleshooting with the Printer connections 3 21 Troubleshooting the Card Jam 3 22 Troubleshooting with the Host Driver Download Software 3 22 Troubleshooting with an open Printer Top Cover 3 22 Resolving the CardJet Card Printer problems 3 23 Resolving the Printer Startup problems 3 23 Resolving the Bar Code problems 3 24 Resolving the Off
171. ridge in the Printer is low on ink Note The color ink count has reached 20 This error message displays when 20 prints remain Consider having a replacement Cartridge available To order additional Cartridges refer to the reordering information on the Cartridge label Error Code 3 displayed on jowelien and it opens and closes for each ab P Replace the Cartridge and close i96 the Top Cover to print Color Ink Indicates the color Ink Cartridge Install the Cartridge to print or Cartridge Not is not installed Note The error cancel printing by pressing the Installed code is X Cancel button on the front of the Printer Error Code 5 displayed on lower left Color Ink Indicates a Color Ink Cartridge Try removing and replacing the Cartridge problem problem Note The error code color Print Cartridge is X If the problem persists install a new color Print Cartridge Error Code 8 displayed on lower left lower left Color Ink Indicates the color Ink Cartridge To order additional Cartridges Cartridge Out in the Printer is out of ink Note please refer to the reordering The color ink count has reached 0 information on the Cartridge label Replace the Cartridge and close the Top Cover to print Exception Error Error Code 22 displayed on lower left Indicates the Printer is unable to function properly The Firmware reports an illegal state Call for t
172. ription Encoding Retry option Encoding Retry option is provided the Operator via an on screen button that correctly initiates an attempt to re encode the card when selected Error Recovery Printer Error Reporting and Recovery both 410 C7 models Push on the Card button to clear a jam Push on the Cancel Retry button after removing a misfed or stuck card in the Card Path Note The Cancel Retry button activates when a card is hung up in the Feed Station Card Path or it is misfed HiCo Magnetic Encoding Card Printing The Printer is correctly printing an image when the Operator provides Magnetic Encoding as part of the requested card image data via the Driver software High coercivity Stripe Encoding The Printer supports optional high coercivity magnetic stripe encoding It does not support low coercivity and JIS II encoding e Process The Printer will not be capable of printing and encoding sequentially e Print gt Encode gt Feed It will print then encode and then feed in the next card for printing e Encoding Error If there is an encoding error the Printer must pause operation and report an error so the improperly encoded card does not end up in the stack of good cards Host Driver Download Software The host Driver download software automatically opens and prompts the Operator through the Driver installation process when the Driver CDROM is loaded into the PC HP Print Eng
173. rovides output with the desired color automates this process Connectors to The system has one USB upstream type B connector to a PC Internal Circuitry Cover The access covers are not removable and they are self supporting when open See CardJet Engineering Drawing R400019 in the appendix e When the print job and the Printer is initiated with normal conditions and the Printer Top Cover is opened during the print process the Firmware will trap the condition and will put the Printer into a safe pause mode e The Lid Sensor is a reflective Sensor used to detect if the cover is open It can be affected by direct sunlight Continued on the next page CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 2 42 RESTRICTED USE ONLY Fargo Electronics Inc Technician Handbook for CardJet Card Printers continued Topic Description Card Printing The Firmware correctly detects the condition and indicates a fatal error Jam condition via Card LED and a PC on screen error message via the Driver Operator Interface when a print job and the Printer are configured with anomalous conditions intended to induce a card printing jam Troubleshooting Instructions See Section 2 e After an error has been detected and reported you can open the cover remove the jammed card and then close the cover and press the Card button to continue the print job starting with a fresh card Card S
174. rtridge is properly installed Push down on the top of the Cartridge to Ensure it is fully seated in the Printer A card is jammed specificwhere along the Card Path Clear the jam A non Fargo certified Card Cartridge is installed Use only Fargo Certified Supplies In any of these situations correct the condition and press the Card button to continue printing If neither the Ink Cartridge nor the Card Cartridge are installed only the Card LED will flash at first When the Card Cartridge is installed the Ink LED will then flash until the Ink Cartridge is installed These two lights will not flash simultaneously If the Printer has a Magnetic Encoding Module installed and you are attempting to encode magnetic information onto a card while printing a flashing Card LED can also indicate an encoding mis verify or specific other type of encoding error If information is not encoded properly or encoded onto a bad magnetic stripe the Printer is unable to verify the encoded data When this happens the Printer will signal an error on the PC screen Follow the on screen prompts to correct this error Continued on the next page CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 3 6 RESTRICTED USE ONLY Fargo Electronics Inc Interpreting LED Lights continued Power Card Ink LED Cause Solution LED LED On solid Off Flashing Indicates you need to check the status of the I
175. s from their own Print screens the settings may not be permanently saved 3 To change or verify the appropriate Printer Driver options for the print job please refer to the topics describing each of the Printer Driver s tabs CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 4 34 RESTRICTED USE ONLY Fargo Electronics Inc Printer Driver Options IMPORTANT Fargo Card Printers require highly specialized Ink Cartridges to function properly To maximize Printer life reliability printed card quality and durability you must use only Fargo Certified Supplies For this reason the Fargo warranty is void where not prohibited by law if you use non Fargo Certified Supplies To order additional materials please contact the Fargo authorized reseller Select Start gt Settings gt Printers gt Printers window gt CardJet 410 or CardJet C7 Card Printer Printing Preferences window to access the CardJet Printer Driver tabs as shown below This Folder contains infor oe PRET 2 0 Rea printare hat i rra installed SCardJet C7 Printer 0 Use and a wizard to help you ficts so printers amp CardJet C7 Printer Printin erent 2h xi Card To get information about a Image Color Image Position Print Supplies is currently installed right q printer s icon Print Quality To install a new printer clic C Fast Printer icon Se
176. s on both Cartridges to determine if it is an out of ink situation Depending on the result of this read the Driver will post a message Black Color Cartridge is are out of ink or Cover Open Cartridge If the Cartridges are good this time the Driver can continue printing Works Closed Lid If the Lid is closed the Fargo Controller will read the Cartridges again and send the results to the Driver Error If there is any error the Fargo Controller sends the error number to the Message host The Driver shows an error message with detailed explanation of the error condition Error The Driver will post corresponding error messages again as generated Repeated CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 3 8 RESTRICTED USE ONLY Fargo Electronics Inc Reviewing the Error Messages for Printer Drivers This section applies to the Status Monitor requirements for Windows 98Se Me 2000 XP Printer Drivers Refer to the Technician Handbook for CardJet Card Printers in Section 1 as needed Reviewing the Status Monitor dialog box and buttons The Status Monitor only presents itself to the Operator when an error occurs Note The dialog box includes the error message the cause solution and the action buttons which allow the Operator to resolve the issue e Graphic Icon The dialog box also shows a generic graphic icon shown below that will appear in the same position within the dialog box
177. slide to the left for Cooler color tone and to the right for Warmer color tone Note Saturation Muted Vibrant Brightness Darker Lighter Color Tone Cooler WAIE CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 4 45 RESTRICTED USE ONLY Fargo Electronics Inc Selecting the Print in Grayscale checkbox Print in Grayscale Infrared Bar Codes Default Selecting the Infrared Bar Codes checkbox This is only an active option in the Best print mode See above When selected the Best Print Quality option will auto select and the Fast and Normal options will gray out See the Selecting the Print Quality Best Normal or Fast print modes procedure e This option forces all black pixels to be printed with both the YMC and the black pigmented pens e This mode will apply a minimum amount of pigmented black to minimize smudging of the pigmented inks CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 4 46 RESTRICTED USE ONLY Fargo Electronics Inc Selecting the Default button This button returns all Print Quality and Color Quality settings to their factory settings CardJet C7 Printer Printing Preferences Card Image Color Image Position Print Supplies Color Quality Saturation Muted Vibrant Brightness Darker Lighter Color Tone Cooler Warmer Print in Grayscale Infrared Bar Codes Default Can
178. source via appropriate power cord device initialization and Firmware downloading occur when Printer start up is initiated Technician Note Ensure that cards are printed with acceptable color reproduction and image placement when the Operator selects normal Printer Driver preference options and initiates a print job Non domestic power source connection When a Printer is connected to a specific non domestic power source via the appropriate supplied power cord device initialization and Firmware downloading occur when Printer start up is initiated Technician Note Ensure that cards are printed with acceptable color reproduction and image placement when the Operator selects normal Printer Driver preference options and initiates a print job Printer connected to a specific non domestic power source Connect the Printer to a specific non domestic power source via the appropriate supplied power cord to start up the Printer e Start up Normal device initialization and Firmware downloading occur Printer start up is initiated e Desired Result The cards are printed with acceptable color reproduction and image placement when the Operator selects normal Printer Driver preference options and initiates a print job Select the normal Printer Driver preference options and start a print job Ensure that the cards are printed with acceptable color reproduction and image placement Continued on the next page CardJet 410 Card
179. stalled Note The best way to get Printer Driver updates is to download them from the Fargo Website If prompted to restart your computer follow the instructions to do so 4 Access the Fargo Website at www Fargo com in order to download Printer Driver updates Note The following instructions explain how to download and install updated Printer Drivers 3 Uninstall Printer Driver CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 4 32 RESTRICTED USE ONLY Downloading the Printer Driver Files Fargo Electronics Inc Downloadable Printer Driver files have names ending in exe and are self extracting WinZip archives Note A WinZip archive is a package containing one or more files that have been zipped to make it smaller and provide easy downloading of numerous files simultaneously An archive that is self extracting is capable of unzipping itself Step Procedure 1 To download the latest Printer Driver version click on the Printer Driver s highlighted exe file name on the web site Note You will then be prompted to Save this program to disk Click OK then choose the folder in which you would like to save the Printer Driver file Note You may want to save it in an empty folder to prevent mingling its files with other folders already on the computer Once the file has completely downloaded to the computer unzip the contents of the
180. stored temporarily in the print buffer and spooler Print Server A device used to connect and control a Printer on a network Continued on the next page CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 8 10 RESTRICTED USE ONLY Fargo Electronics Inc Glossary of Terms continued Term Definition Queue A sequence of files or sets of data awaiting transmission or processing RAM Random Access Memory A storage device for digital information to be held temporarily to facilitate processing Rasterize The process of converting the elements of a graphic into a bitmap to be printed Reboot Cycling the power to the Printer so that it resets and reinitializes Registration The quality of the alignment of the separate primary color images YMCK Resident Font A set of characters loaded into the Printer memory that can be programmed to print those characters on the card without rasterizing the image Resolution The number of individual pixels in a graphic taken over a given length used to indicate the sharpness of the picture and the level of detail The number of elements in the Printhead determines Fargo Printer resolution See CardJet Engineering Drawing No D400147 in the appendix RGB The three primary colors of the luminance or additive model Red Green Blue Combinations of these three colors can produce practically all
181. t or media damage refer to the following safety messages before performing an operation preceded by this symbol To prevent equipment or media damage observe all established Electrostatic Discharge ESD procedures while handling cables in or near the Circuit Board and Printhead Assemblies To prevent equipment or media damage always wear an appropriate personal grounding device e g a high quality wrist strap grounded to avoid potential damage To prevent equipment or media damage always remove the Ribbon and Cards from the Printer before making any repairs unless otherwise specified To prevent equipment or media damage take jewelry off of fingers and hands as well as thoroughly clean hands to remove oil and debris before working on the Printer CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 4 3 RESTRICTED USE ONLY Fargo Electronics Inc Additional Safety Precautions for CardJet Technicians review carefully Symbol Critical Instructions for Safety purposes Danger Before operating the unit please read the following safety A precautions carefully Fire or Shock Hazard Prevent fire or shock hazard by not exposing the unit to rain or moisture Electronic Shock Reduce the risk of electronic shock by not removing the front top or back Panels No Operator serviceable parts inside Technician Note Refer servicing to qualified service personnel Corre
182. t the Clean Ink Cartridge Nozzles button to bring up a toolbox that displays clean print Cartridge sequences to initiate a clean sequence to clean the nozzles of both the Color and Black Ink Cartridges and to clean the Ink Cartridge nozzles when lines and dots are missing from what you have printed Note The on screen prompts will guide you through the cleaning process e Printed Card The printed card is the same for each level of cleaning e Clean Print Each clean print will decrement both a card and Ink whenever printed CardJet 410 Printer Printing Preferences Card Image Color Image Position Magnetic Encoding Print Supplies Color Ink Cartridge r Black Ink Cartridge Prints Remaining 232 Prints Remaining 900 Color Ink Cartridge Reorder Number 41030 Black Ink Cartridge Reorder Number 41031 Card Cartridge Reorder Number 41050 Color Map Selection Glossy Card Stock Test Printer Apply OK Cancel CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 4 69 RESTRICTED USE ONLY Fargo Electronics Inc Cleaning the Ink Cartridge Nozzles continued When completely out the Printer operation pauses and a separate message for Color Ink Cartridge Out or Black Ink Cartridge Out is displayed Note Operators can resume Printer operations without losing a print job or without causing any type of non recov
183. t the terms of the preceding License Agreement If you choose No setup will close To install the FARGO Printer Driver Software you must accept this agreement lt Back Yes No CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 4 9 RESTRICTED USE ONLY Fargo Electronics Inc Installing the Windows Printer Driver continued Step Procedure 8 Select either the Glossy Card Stock or Matte Card Stock radio button as needed i Select Components CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 4 10 RESTRICTED USE ONLY Fargo Electronics Inc Installing the Windows Printer Driver continued Step Procedure 9 Now all CardJet Printer Driver components are being copied to your PC T1 FARGO Printer Driver Setup i inj x FARGO Printer Driver Software CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 4 11 RESTRICTED USE ONLY Fargo Electronics Inc Installing the Windows Printer Driver continued Step Procedure 10A Windows XP only Windows XP users will encounter the Warning message shown on the next page Fargo Electronics Inc has extensively tested this software with Windows XP and has found no incompatibilities Click on the Continue Anyway button Hardware Installation a The software vou are installing for this hardware
184. the Ink Cartridges Automatically Cleaning Ink Cartridges 5 5 Manually cleaning the Ink Cartridges 5 6 Gathering the Cleaning Supplies Preparing to Clean the Ink Cartridges 5 6 5 7 Cleaning the Ink Cartridges and Ink Cartridge Cradle CardJet Maintenance Kit Instructions Reviewing related Displays 5 9 Lubricating the upper Ink Carriage Rail Cleaning the Ink Carriage Rod Replacing the Felt Ink Well Cleaning the Card Hopper Feed Roller Cleaning the interior Card Feed Rollers Section 6 Fargo Technical Support 5 11 5 13 5 15 5 18 5 20 6 1 Contacting Fargo Technical Support 6 1 Section 7 Reviewing the Spare Parts List 7 1 8 1 Section 8 Glossary of Terms Section 9 Index 14 CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 RESTRICTED USE ONLY Fargo Electronics Inc Section 1 Introduction to CardJet Reviewing the Notices and Trademark Restrictions Reviewing the Notices The information in this document is subject to change without notice NO WARRANTY OF ANY KIND IS MADE WITH REGARD TO THIS MATERIAL INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE No liability is assumed for errors contained herein or for incidental damages in connection with the furnishing performance or use of this material This document contains pr
185. the Maintenance Kit as shown below 5 Remove the backing off the new Ink Felt 6 Place the new felt in the card path Use a paper towel to press the felt down into the card path 7 Close the Cover This procedure is completed CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 5 17 RESTRICTED USE ONLY Fargo Electronics Inc Cleaning the Card Hopper Feed Roller This procedure needs to be completed when the Card Feed Rollers become dirty and the Rollers can no longer properly grip the card Step Procedure 1 Unplug the Printer 2 Remove the Card Cartridge 3 Use the alcohol pad from the CardJet Maintenance Kit to gently wipe the Roller clean as shown below Continued on the next page PRODUCT NO X 01299 Hode Sil Ao utalia CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 5 18 RESTRICTED USE ONLY Fargo Electronics Inc Cleaning the Card Hopper Feed Roller cont Step Procedure 4 Replace the Card Cartridge 5 Power up the Printer 6 Run a test card to check the card feed This procedure is completed Card Input Hopper CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 5 19 RESTRICTED USE ONLY Fargo Electronics Inc Cleaning the interior Card Feed Rollers This procedure needs to be completed when the Card Feed Rollers
186. ting the Orientation Portrait or Landscape Select either the Portrait or Landscape radio buttons for Orientation Note An icon illustrating a printed card helps represent the difference between the two Step Procedure 1 Select Portrait to cause the card to print in a vertical orientation OR Select Landscape to cause the card to print in a horizontal orientation as shown on the below Onentation Landscape i Portrait Onentation Portrait CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 4 40 RESTRICTED USE ONLY Fargo Electronics Inc Selecting the Rotate Front by 180 Degrees option Use this option to change the position of the printed image in relation to the set location of a card s magnetic stripe Step Procedure 1 Select the Rotate Front 180 Degrees option to rotate the image on the front of the card by 180 degrees when printed This will rotate the image 180 degrees e Default The default orientation of the image will effectively be rotated 180 to what it is currently so that in the Portrait the image will eject bottom first if Rotate 180 is selected the image will eject top first e Unselected Option When the Rotate Image 180 option is not set the Driver will perform a 180 degree rotation of the image when the Rotate Image 180 option is set the Driver will not perform the 180 degree rotation
187. tinue with the Setup program WARNING This program is protected by copyright law and international treaties Unauthorized reproduction or distribution of this program or any portion of it may result in severe civil and criminal penalties and will be prosecuted to the maximum extent possible under law CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 4 8 RESTRICTED USE ONLY Fargo Electronics Inc Installing the Windows Printer Driver continued Step Procedure 7 Select the Yes button after reading the agreement Software License Agreement t x gal Please read the following License Agreement FARGO Electronics Incorporated License Agreement License 1 FARGO Electronics Incorporated FARGO gives you the right to use one copy of this FARGO software Software with a single FARGO printer on a single computer terminal connected to a single computer or on a single computer network This license also authorizes you to create and use an extra copy of the software on a home or laptop computer as long as the extra copy is never loaded in memory or virtual memory loaded at the same time the software is loaded on the primary computer on which you use the software 2 The Software is owned by FARGO and is protected by United States copyright laws and international treaty provisions You must treat the software like any other copyrighted gt Do you accep
188. to the Printer See Selecting the Test Printer button Note After a few seconds the following test image will begin printing FRAGO TEST PRINT Wn 0 CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 2 34 RESTRICTED USE ONLY Fargo Electronics Inc Technician Handbook for CardJet Card Printers This section is provided for Technicians at the Intermediate and Expert levels who want to become thoroughly familiar with the Printer functions as soon as it is installed e From a Technician s perspective the CardJet Professional 410 and Persona C7 printing systems consists of an HP Print Engine and Fargo additions that allows printing on CardJet cards CR 80 30 mil For this purpose the Printer has a special Card Path an Input Hopper for a Card Cartridge extra Card Sensor s and a Fargo Controller 2 Boards Note The Two models are the Professional Series CardJet 410 Card Printer Encoder and the Persona CardJet C7 Printer Encoder e The purpose of this section is to provide Technicians with a checklist of service requirements built into the CardJet Card Printer The Technician can review these service requirements and refer to their corresponding service procedure as needed The entire printing system is designed for very efficient service and maintenance by the Technician Topic Description Bad Card The Printer correctly validates a replacement Cartridge and reports a Bad
189. trieve and process data consisting of a CPU mouse keyBoard and monitor PCB Printed Circuit A solid multi layered plate on which electronic elements are Board attached either through the Board or on the surface Peripheral Any device that is attached externally to a PC These often share the same data cable or port as a Printer and can be the source of communication problems Pinch roller A free spinning non driven roller that presses the card against the drive roller on the opposite side to ensure an adequate normal force for proper traction Pixel Short for picture element The smallest element of a graphic Platen The hard rubber roller that drives the media through the Printer providing support to the backside of the media during printing Port A communication interface used for the transference of data Portrait A document layout that is viewed with the document s long axis in a vertical orientation Print Driver A software utility that serves as an interface between the Printer and the Windows GDI Graphical Device Interface making the Printer s functions available through the software application It also provides the format information for the rasterizing of the print file including any necessary escape or function commands Print Job A file of one or more cards for the Printer to print including image data and Printer functions transmitted through the parallel interface and at times
190. unplugged the unit Cleaning the Printer s Exterior Because the Printer ejects ink on to the card in a fine mist ink smudges may eventually appear on the Printer case Refer to the following to clean the Printer s exterior e Do NOT clean the interior of the Printer Keep all fluids away from the interior e To remove stains smudges and or dried ink from the exterior of the Printer use a soft cloth moistened with water Do NOT use household cleaners or detergent Cleaning the Ink Cartridges Automatically Cleaning Ink Cartridges If the printed cards are missing lines or dots or if they contain ink streaks the Ink Cartridges need to be cleaned Ink Cartridges are cleaned automatically using the following procedure Step Procedure 1 Open the Card Printer Driver 2 Select the Print Supplies tab 3 Select the Clean Ink Cartridge Nozzles button and follow the on screen directions A Caution Only clean the Ink Cartridges when it is necessary Unnecessary cleaning wastes ink and shortens the life of the Cartridge 4 If the printed cards are still missing lines or dots after cleaning the print Cartridges and print Cartridge cradle may need to be cleaned manually CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 5 5 RESTRICTED USE ONLY Fargo Electronics Inc Manually cleaning the Ink Cartridges A Caution If the Printer is used in a dusty environment a small
191. utomatically open when the CD is inserted into the computer refer to the following steps to manually open the CD installer Step Procedure 1 Insert the Software Installation CD into the computer s CD drive 2 Use My Computer or Windows Explorer to view the contents of the CD Windows Explorer can be opened by selecting it from the Start Programs Menu 3 Double click on the Setup exe file listed on the CD 4 The CD will automatically open and prompt you to click on the photo of the specific Printer model to begin installation Note Follow the on screen instructions to complete installation Once installed the Card Printer icon for the specific Printer model will appear in the Printers folder CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 4 31 RESTRICTED USE ONLY Fargo Electronics Inc Installing the Printer Driver Updates Occasionally new Printer Driver versions are released which have new or updated features To check on what version you have select the About box under the Card tab Step Procedure 1 Before installing an updated Printer Driver version always delete the existing Printer Driver version from the system To do this select Start Programs and point to the Fargo folder 2 Select the Uninstall Printer Driver icon for the specific Printer model as shown here 3 Once the existing Printer Driver is deleted the updated version can be in
192. ware is located on the Software Installation CD included with the Printer If you would like to provide others with these instructions however the following describes how to install the Printer Driver IMPORTANT Do not connect the Printer to the PC before asked to do so The Printer Driver installation program will prompt you when to connect the Printer Installing the Printer Driver from the Software Installation CD To install the Printer Driver refer to the following steps Step Procedure 1 Close down all other programs and insert the Software Installation CD into the computer s CD drive 2 The CD will automatically open if it does not open go the procedure on the next page Click on the photo of the specific Printer model to begin installation CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 4 5 RESTRICTED USE ONLY Fargo Electronics Inc Installing the Windows Printer Driver continued Step Procedure 3 Follow the on screen instructions to complete installation When prompted connect the Printer to the computer using a USB cable DO NOT connect the Printer to the computer until prompted by the installation program 4 The Online Operator s Guide will also automatically install along with the Printer Driver An icon for this will appear in the Start gt Programs gt Fargo folder Select this icon to open the Online Operator s Guide a
193. y See Ink LED 2 50 Ink LED 2 10 2 49 3 18 Ink LED bad tag 2 51 2 56 3 18 Ink LED empty Ink Cartridge 2 50 Ink LED illegal Ink Cartridge 2 51 Ink LED error light 2 51 Ink LED light 2 28 2 30 Ink Level Gauge 2 15 2 52 Ink Level Monitoring 2 51 Ink Levels 2 59 Ink Low message 2 59 Ink Out message 2 59 ink run out 2 27 ink running low 2 27 InkJetUC 5 Bad Card Cartridge Tag Detection 2 51 InkJetUC 6 Illegal Ink Cartridge Detection See Ink LED 2 51 Input 8 8 input Hopper 2 35 Input Hopper 2 52 8 8 install Card Cartridge 2 36 Installing Ink Cartridge Detection See Ink LED 2 52 Interchangeable Commercial parts 2 52 Interface 2 16 Interface to PC and Power Supply 2 65 Interface to the PC 2 52 Intermediate Clean button 4 71 ISO 8 8 ISO 7811 2 magnetic stripe 4 60 ISO encoded data format 4 53 4 54 Fargo Electronics Inc ISO Standard selections 4 57 ISO Track Locations 4 60 L LAN Local Area Network 8 8 Landscape 8 8 LCD display 4 52 LED Light Emitting Diode 8 8 LED Paper Sensor 2 55 LED error light 2 38 2 40 2 48 2 56 LED Indicators 2 55 2 56 LED Sensor and Error Message malfunction indicators 2 55 LED Sensor Error Message malfunction indicators 2 40 Loading Card Cartridge 2 32 2 33 Loading Cartridges in Printer 2 26 Loading Ink Cartridges 2 28 2 29 2 30 LRC Generation 2 24 2 54 4 57 LRC Generation Mode 4 57
194. ze of the file the CPU amount of RAM and the amount of available resources at the time of the print e Fast print quality 26 seconds per card 138 cards per hour e Normal print quality 42 seconds per card 86 cards per hour e Best print quality 76 seconds per card 47 cards per hour See the Selecting the Print Quality Best Normal or Fast print modes procedure Continued on the next page CardJet 410 Card Printer Encoder and Persona CardJet C7 Printer User Guide Rev 6 1 2 16 RESTRICTED USE ONLY Fargo Electronics Inc Reviewing the Technical Specifications continued Type Description Printer Drivers Windows 98 Me 2000 XP Resolution 600 dpi Fast mode This is the number of individual pixels in a graphic taken over a given length used to indicate the sharpness of the picture and the level of detail The number of elements in the Printhead determines Fargo Printer resolution See CardJet Engineering Drawing No D400147 in the appendix Software Drivers Windows 98 Windows Millennium Windows 2000 Windows XP Requirements Storage TBD Temperature Humidity Supply Voltage 100 to 240 VAC 1 0A Supply 50 Hz 60 Hz Frequency System IBM PC or compatible Windows 98Se Me 2000 XP Pentium class 233 MHz computer with 64 MB of RAM or higher 200 MB free hard disk space or higher USB 1 1 Warranty Printer Two Year e 2 year Professiona

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