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Ericsson DIALOG 4422 User's Manual

1. Press or until the Language option is selected Press Display menus The display shows the Display menus option selected Press The current language is selected and the radio button is checked default English English O Frangais Press or until the desired language is selected Press to store the selected language The display language is changed Press to return to idle mode If you want to return to the previous menu press the C key BusinessPhone Ericsson Dialog 4422 IP Office Settings CS Sse i al Settings Settings Display contrast The display contrast can be changed Change the contrast on the display Press Press or until the Display Contrast option is selected Press The displays shows Display Contrast U ss Press or to decrease or increase the contrast Press to store the contrast level Press to return to the previous menu Press to return to idle mode BusinessPhone Ericsson Dialog 4422 IP Office 85 Settings 86 Settings J 5 Sy Option unit Dialog 4422 v 2 phone only If your phone is equipped with an option unit you can use this menu to select the function of the option unit Change the function of the option unit Press Press or until the Option unit menu is selected Press The displays shows Extra Bell Busy Signal Press to change between the
2. Press to stop the recording and save the message dl ee x Press to finish the procedure BusinessPhone Ericsson Dialog 4422 IP Office 63 Group Features 64 External Line External Line Y 000 000 000 Group Features When you are working together in a team the following group facilities can be very useful Key system With this function all or selected external lines are represented by pre programmed keys on all phones For each external line a Function key has to be programmed Which means that you are able to monitor the state of traffic for every programmed external line e g free busy You can also establish an external call by pressing the External Line key Answer an external call To answer an external call just press the flashing key Depending on the programming of the system an incoming external call will be announced with a flashing Line key and a ringing signal Press pre programmed Speech connection with the caller Make an external call To initiate an external call just press the External Line key The external line will be seized automatically Press a free Line key pre programmed Dial the desired number If you make external calls in this way you do not have to dial the digit s for external call access first BusinessPhone Ericsson Dialog 4422 IP Office Michael Michael NZ Michael Michael Michael NZ Group Features Supervision Teleph
3. 4 Call List To access the list of outgoing and incoming calls When the key lamp is flashing there are unanswered incoming calls See section Call List on page 35 5 Line To initiate or receive calls 6 Designation card Use the Designation Card Manager to make and print your own designation cards The Designation Card Manager is included on the Telephone Toolbox CD for BusinessPhone Communication system which is part of the Quick Reference Guide 7 Mute e To switch the microphone on or off during a call See section Mute on page 39 e To switch off the ring signal in idle mode or when ringing See section Settings on page 75 8 Volume control keys Navigation keys To change the volume See section Settings on page 75 e To navigate in the Settings mode See section Settings on page 75 e To navigate in the Call List See section Call List on page 35 9 Loudspeaker key Select key Log on key e To switch the loudspeaker on or off See section During Calls on page 37 e To activate Loudspeaker Preset See section Accessories on page 91 e Used as select key in the Settings mode See section Settings on page 75 For a description on how to use the Select key and Log on key see section Hidden key functions on page 11 BusinessPhone Ericsson Dialog 4422 IP Office 9 Description 10 11 12 13 14 15 16 17 18 10 Headset key See s
4. PBX Private Branch Exchange Your telephone switching system e g BusinessPhone 250 Pre defined text Pre programmed absence information See section Absence Information on page 51 SOS calls SOS calls can be made even if the user is logged off See section Option 1 SOS call function is enabled on page 22 Third party A third connection person which can be included in an ongoing two person conversation The connection can be internal or external See section During Calls on page 37 Tie line An external line from the private network Transfer During an internal or external ongoing call you can make an inquiry and then transfer the call to another party internal or external See section During Calls on page 37 and Useful Hints on page 107 Trunk line A trunk line is the same as an external line Can be either digital analog or IP based 109 Installation Installation Install Cables Handset cable to the left Handset cable to the right La The handset cable has to be plugged in HANDSET and the cable to the local area network has to be plugged in LAN If an external power adapter is used this has to be plugged in POWER You can put the cable to the handset in the notch underneath the telephone When only one single wall terminal for the local network is available a PC can be connecte
5. Call list After the procedure you must log on again to use the phone Press simultaneously for at least one second to reset the phone BusinessPhone Ericsson Dialog 4422 IP Office Start the Phone Log On Off Start the Phone Startup procedure All the system settings for your IP phone must be set by the system administrator before you can use the phone Connect the phone to the local network See the Installation section Install Cables on page 110 Note Depending on the settings in your network and telephone system the start up procedure may be different from phone to phone Check the display on your phone and read the required sections in this chapter to continue with the start up procedure When the phone is connected to the network your phone automatically initiates the startup procedure when connected to the mains Notes The phone does not work when a power failure occurs After a power failure the phone will automatically restart After a power failure the Call List is cleared When the telephone is starting up booting a connected PC will loose it s network connection for about 10 seconds BusinessPhone Ericsson Dialog 4422 IP Office 17 Start the Phone Log On Off 000 18 LAN access control network authentication Dialog 4422 v 2 phone only Your telephone might require a network authentication to gain access to the network In this case you must enter a valid user identity an
6. Enter a new number Internal directory number function code or line access code public number Press to store the entered number Wait until the following display will be shown again Programmable Keys Press the key to program BusinessPhone Ericsson Dialog 4422 IP Office Settings c Press to return to the main Settings menu Settings gt Press to exit the Settings mode Note You can remove the transparent cover for writing the names beside the keys see section Install card on page 112 BusinessPhone Ericsson Dialog 4422 IP Office 77 Settings Settings CS Se SI 000 000 SS Settings gt 78 Ring Signal Tone Character There are 10 different programmable ring signal tone characters on your phone each corresponding to a digit between 0 and 9 Press to enter the Settings menu The display shows the first two configuration options Press or until the Ring Character option is selected Press The current tone character is displayed example Current ring character 5 Enter new character 0 9 Press a digit to select a new character 0 9 The phone rings with the chosen character Press to store the selected character Press to return to idle mode If you want to return to the previous menu press the C key BusinessPhone Ericsson Dialog 4422 IP Office Settings CS Sse fil s Settings Settings Time Format You can
7. Log On Off Log off Press to log off Press and hold the key for at least one second The text Log off is displayed Press to confirm within four seconds The Log on menu is displayed Ta User not logged on EXTENSION 5446 BusinessPhone Ericsson Dialog 4422 IP Office 25 Incoming Calls 26 Incoming Calls A ringing signal a flashing Line key lamp and the display indicate an incoming call Answer Calls When you receive an incoming call the display shows incoming Be CHRIS 6134 Lift the handset to accept the call Handsfree Dialog 4422 v 2 phone only Press without lifting the handset Or Press without lifting the handset You are connected via the loudspeaker and microphone Press to terminate a handsfree call BusinessPhone Ericsson Dialog 4422 IP Office Incoming Calls To another extension Call pick up You can answer a call to another extension from any phone in your office OOO 000 m i 7 000 Call the ringing extension You receive busy tone 6 Press Note The number for answering calls to another extension may differ from country to country see table Alternative Programming for Camp on Automatic Callback Call pick up Intrusion on page 90 Answer a second call See Call Waiting on page 41 BusinessPhone Ericsson Dialog 4422 IP Office 27 Outgoing Calls TER 28 000 000 000 000 000 C Outgoin
8. Note f you had to enter a password when you logged on to the phone you must use this password instead Dialog 4422 v 2 phone This password is then also the web server password Change the web server password to your own personal password If you have forgotten your password contact your system administrator See section Settings on page 104 Dialog 4422 v 1 phone 100 BusinessPhone Ericsson Dialog 4422 IP Office Web Server Log on Click On the left hand side a menu is displayed with the following options e User s name in display Dialog 4422 v 1 phone only e Contacts Dialog 4422 v 2 phone only Call List e Settings e Log off BusinessPhone Ericsson Dialog 4422 IP Office 101 Web Server Add to Contacts Add to Contacts Name Save Delete Back Delete Contacts 102 Contacts Access the web server See chapter Access the Web Server on page 100 Click on the Contact folder in the menu on the left hand side If there are entries in Contacts they will be listed in a table Each entry can be modified by clicking on the respective link in the first column To add a new name and number to Contacts Click Write the name and number Click The new name and number is added to Contacts To edit or delete a name and number Click Select one of the options below Click to save the name and number in Contacts Click to delete the name and number from Contacts O
9. This takes about 1 minute After a self test the phone is ready for use or ready for log on To log on see section Log on on page 21 BusinessPhone Ericsson Dialog 4422 IP Office 19 Start the Phone Log On Off 20 Update software If anew software for your IP telephone has been made available on your LAN by your system administrator the following displays might appear A new bootrom version is available update x A new application version is available update x The x indicates a timer counting down seconds If no key is pressed during this time approximately 60 seconds Yes is selected automatically You can speed up the procedure by pressing the Loudspeaker key Press to update the software Yes The software download takes about 30 seconds then the startup procedure continues automatically Note t is important that you do not disconnect the power from the phone while the new software is being downloaded and saved If a power failure occurs the software must be downloaded again If you want to continue to use the previously stored settings Press to use the current version of the software No BusinessPhone Ericsson Dialog 4422 IP Office Start the Phone Log On Off Log on The following options exist 1 You are allowed to log on and log off the phone This is the most common option 2 The telephone is always logged on with a default number You cannot log on or off T
10. Ericsson Dialog 4422 IP Office Sil Absence Information Enter Information To store text or voice information x2 3 x Press to enter the information mode Select Pre defined Text or Voice Information Pre defined texts 000 Ooo Enter Info Code 000 oo Enter Completing Info from the table below Info Code Completing Info Time of return 1 hour 00 23 minute 00 59 Date of return 2 month 01 12 day 01 31 Lunch 3 back at hour minute Meeting 4 back at hour minute Vacation 5 back month day Illness 6 back month day Press to enter the information Internal callers receive the information on the display or as spoken information to callers without a display phone External callers will be routed to the operator who also has access to your absence info oe Press to finish the procedure 52 BusinessPhone Ericsson Dialog 4422 IP Office 23X 0627 23X dl H o x Absence Information Pre defined text example Vacation back June 27 Press Enter code Enter month and day Press Information active Press to finish the procedure 5 VACATION BACK Jun 27 Voice information Press to enter information mode Press and speak Press to play back and listen to your recording Press and speak to re record Press to activate Press to finish the procedure Internal callers will hear the information via the handset or the loudspeaker External call
11. Log off Hold for at least one second Lamp Indications The key lamps on your telephone indicate with different signals the traffic state of the ongoing call or function Extinguished lamp The function is not active The function is active supervised Steady light extension or trunk is busy heard message Slowly flashing lamp New missed call in the Call List An incoming call to a supervised Rapidly flashing lamp extension to a supervised trunk or to own extension new message dd de Light with short breaks Ongoing call BusinessPhone Ericsson Dialog 4422 IP Office 11 Description 12 Display Information The display provides feedback information such as time and date and connected phone numbers When an information ends with three dots this means that the system is working or waiting for your action When an information ends with an exclamation mark this means that no further action is possible You can change the display menu language and the date time format see section Settings on page 75 Depending on the traffic state the upper display row shows e Time and date e Missed calls e For SOS calls dial xxx only shown if programmed by the system administrator Depending on the traffic state the lower display row shows e User s name and number e Called number and name for internal calls e Called number for external calls Calling number and name for internal and externa
12. The default password is Welcome To find your IP address see section Menu Structure on page 14 OK Click Available Microsoft Outlook contacts are listed on the left side and all contacts already in Contacts in your phone are listed on the right side Add gt gt Mark the required contacts on the left hand side and click Selected Microsoft Outlook contacts are moved to Contacts in your phone Save Click to save the contacts The contacts are now available in Contacts in your phone Note Contacts in your phone can contain up to 1000 entries Exit My Dialog 4000 Contacts Exit Click to exit the PC application BusinessPhone Ericsson Dialog 4422 IP Office 97 Web Server 98 Web Server You can access your IP phone from a PC web browser to edit the telephone data The available data depends on which telephone version Dialog 4422 v 1 or Dialog 4422 v 2 you are using Contacts Dialog 4422 v 2 phone only Add change or delete entries in Contacts Ca list View the list make a call to a number in the list and delete items For the Dialog 4422 v 2 phone it is also possible to add numbers to Contacts Se for Se inc Se tings Add change and delete Dial by function key numbers the programmable keys tings Change the hearing level setting standard or reased tings Dialog 4422 v 2 phone only Change the ring signal tone character a digit between 0 9 User s name in the
13. With the Verified Account Number you can restrict the making of external calls not a specific number or area so everyone who is allowed to make external calls will receive an Account Number which has to be used each time he she wants to make an external call e Verified Account Numbers contain up to 10 digits e Own Account Numbers contain up to 15 digits The Account Numbers can also be used via the DISA function see section Direct Inward System Access DISA on page 72 Verified or own Account Number Before an outgoing call Press Enter Account Number and press Valid digits 0 9 Internal dial tone Make the external call DTMF Tones The DTMF function also known as Suffix Dialling is used to control answering machines or any other telecommunication devices This function is permanently active during a call Make an internal or external call to reach the desired device When your call is answered you can continue to dial digits which will be sent as DTMF digits tone signals to the called device in order to activate the desired functions BusinessPhone Ericsson Dialog 4422 IP Office 73 Other Useful Features 000 000 000 01010 000 01010 000 000 74 Least Cost Routing Least Cost Routing LCR automatically selects the cheapest way to establish the connection to the desired external number Please ask your system administrator if this function is installed in your syste
14. You can make outgoing calls as usual A special dial tone and the display indication reminds you that Call Forwarding is active Press to finish the procedure Note An Individual Internal Diversion cannot be activated if an Individual External Diversion is already activated Cancel Internal Diversion Press to cancel the diversion Verification tone Press to finish the procedure New incoming calls will be signalled on your phone again BusinessPhone Ericsson Dialog 4422 IP Office 22X 000 000 000 H22H Call Forwarding Program and activate External Diversion Divert your calls to a new external diversion address Note To use the external diversion function your extension has to be authorized by the system administrator Press Enter the digit s for external line access and enter the new external diversion address A maximum of 24 digits Note Which digit to press for external line access depends on the configuration of the system Press to activate the diversion Verification tone You can make outgoing calls as usual A special dial tone and the display indication reminds you that Call Forwarding is active Press to finish the procedure Note Before you leave call your extension to check if the External Diversion has been set up correctly Individual External Diversion can also be used via the DISA function see section Other Useful Features on page 69 Cancel External Dive
15. and that everything is properly connected 2 Disconnect all extra equipment f your telephone is working properly when done the problem ies in the extra equipment 3 Connect a functioning telephone instead of the faulty one f that telephone is working properly the problem is probably in your telephone contact your system administrator 4 Check for operational problems f operational problems are found the problem is in the telephone network contact the local telephone service or the local telephone company a VAN 5 Reboot the telephone ce S amp S Press and hold for at least one second C BusinessPhone Ericsson Dialog 4422 IP Office 119 Index Index A Abbreviated Numbers 32 Absence Information 51 Change information 54 Enter information 52 Access the mailbox 57 Accessories 91 Headset 92 Key panel 91 Pull out leaf 95 Account Number 73 Activate the Mailbox 55 Add Microsoft Outlook contacts 96 Alternative programming for Automatic Callback Camp on Intrusion 90 Answer a second call 27 Answer calls 26 Automatic Callback 30 B Busy extension 31 Cc Call Forwarding 44 Diversion when there is no answer 44 Diversion when your extension is busy 44 Fixed Diversion 45 Follow me 49 Individual Diversion 46 Call List 35 Access via the telephone 35 Access via the web server 103 Call Waiting 44 Camp on 31 Change information 54 Change Password via the telephone 62 via your mailbox 62 Change yo
16. date option is selected Press FEE Sr ale ime Format Date Format The display shows the available configuration options with the Time Format option selected BusinessPhone Ericsson Dialog 4422 IP Office Settings Press or until the Date Format option is selected sth Press The current date format is selected and the radio button is checked LO 27 11 2003 27 Nov 2003 s Press or until the desired format is selected I Press to store the selected date format The date format is changed Press to return to idle mode If you want to return to the previous menu press the C key Settings BusinessPhone Ericsson Dialog 4422 IP Office 81 Settings Settings CSI Sse iil i STS Og 000 N Settings we 82 Set the Time The menu for setting the time is only available if no time server is installed in your system Press to enter the Settings menu The display shows the first two configuration options Programmable Keys Ring Character Press or until the Time amp date option is selected Press Time Format Date Format The display shows the available configuration options with the Time Format option selected Press or until the Time option is selected Press The current time is shown see example Enter new time HH MM 17 15 Enter the new t
17. defined mailbox system number Press to activate the diversion Verification tone E Press to finish the procedure BusinessPhone Ericsson Dialog 4422 IP Office 55 Mailbox System Note For daily use it is recommended to ask your system administrator to define the mailbox as your pre programmed diversion address Once this is defined you only have to enter 21 to activate your mailbox The system administrator can also define whether or not the mailbox should be activated if you do not answer your phone after a certain time or if your extension is busy Deactivate the Mailbox 2 1 Press Verification tone c Press to finish the procedure New incoming calls will be signalled on your phone again Note The mailbox is still active if is defined as pre programmed diversion address for the feature Diversion when there is no answer and Diversion when your extension is busy 56 BusinessPhone Ericsson Dialog 4422 IP Office Message I 000 000 Mailbox System Access the Mailbox The following mailbox functions can be accessed from your own extension any other internal extension or from an external position e g mobile phone e Listen to available messages e Change your personal greeting e Send messages e Set up Outcall External Notification configuration dependent e Change your password Access the mailbox from your own extension Press Listen and follow the voice announcements i
18. functions Extra Bell Busy Signal and Combined Extra Bell The extra bell is activated in parallel with the ring signal A free on second call does not activate the extra bell function e Busy Signal The busy signal is activated when your phone is busy i e during calls The function can be used to control e g a Do not disturb lamp at the door e Combined Bell Busy Signal Activated in parallel with the ring signals and steady active when your phone is buys i e during calls A free on second call does not activate the extra bell function Note The menu key Cancel can be used to leave the menu without saving the changes Press to store the selected function see display Press to return to the previous menu Press to return to idle mode BusinessPhone Ericsson Dialog 4422 IP Office Settings Handset and Loudspeaker Volume Use the Volume keys to change the volume of the handset or loudspeaker during a call Adjust the handset listening volume when the handset is off hook Adjust the loudspeaker volume when dial tone is heard via the loudspeaker or during a monitoring call C Press to change the volume The handset and loudspeaker volume level is stored Note f a power failure occurs the individual volume settings will be reset to their defaults Hearing aid compatibility and hearing level Since your telephone has a built in inductive coupler for the hard of hearing anyone so desiring can use th
19. gives its consent to downloading and printing copies of the content provided in this file only for private use and not for redistribution No parts of this publication may be subject to alteration modification or commercial use Ericsson will not be liable for any damages arising from use of an illegal modified or altered publication Warranty ERICSSON MAKES NO WARRANTY OF ANY KIND WITH REGARD TO THIS MATERIAL INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE Ericsson shall not be liable for errors contained herein nor for incidental or consequential damages in connection with the furnishing performance or use of this material Declaration of Conformity Hereby Ericsson Enterprise AB S 131 89 Stockholm declares that this telephone is in conformity with the essential requirements and other relevant provisions of the R amp TTE directive 1999 5 EC Details to be found at http www ericsson com sdoc ce BusinessPhone Ericsson Dialog 4422 IP Office 5 Welcome Important User Information Safety instructions Read these safety instructions before use Note When using your telephone or connected equipment the following basic safety precautions should always be followed to reduce risk of fire electrical shock and other personal injury e Follow instructions in the equipment s user guide or other documentation e Always install equipment
20. in Before you can answer group hunting calls you must log in To log in to one specific hunt group Press Enter the hunt group number Please ask your system administrator for the configured number Press Verification tone Press to finish the procedure To log in to all hunt groups Press Verification tone Press Press to finish the procedure Answer calls Answer Group Hunting calls in the normal way BusinessPhone Ericsson Dialog 4422 IP Office 67 Group Features To log out from one specific hunt group H28xXx 000 000 000 FE 7 To log out from all hunt groups H28XXH c C 68 Log out Press Enter the hunt group number Please ask your system administrator for the configured number Press Press to finish the procedure 07 30am 12 Nov 2003 PBX GRP LOGGED OUT Press Press to finish the procedure BusinessPhone Ericsson Dialog 4422 IP Office Other Useful Features Other Useful Features By using these features your productivity will be increased e g you can set reminders for important meetings place the cost for external calls on separate accounts listen to music via the loudspeaker and much more Tandem Configuration The Tandem configuration is a unit consisting of two telephones using the same directory number One of the telephones is defined as the primary and the other one as the secondary This function enhances the commu
21. the call to a pre programmed diversion address BusinessPhone Ericsson Dialog 4422 IP Office Call Forwarding Diversion when your extension is not active If your extension is not active logged off your system administrator can program it to automatically divert calls to a pre programmed diversion address Fixed Diversion This function directs your calls to a pre programmed diversion address e g mailbox system or secretary Activate Fixed Diversion 21H Press to activate the diversion Verification tone You can make outgoing calls as usual A special dial tone and the display indication reminds you that a Call Forwarding is active E Press to finish the procedure z 07 30am 12 Nov 2003 DIVERSION 258 gt 2200 Cancel diversion 21H Press to cancel diversion Verification tone gt Press to finish the procedure New incoming calls will be signalled on your phone again BusinessPhone Ericsson Dialog 4422 IP Office 45 Call Forwarding H21 46 Individual Diversion This feature allows you to divert your calls to internal and external diversion address e g to any directory number a colleague s extension an external number or a common abbreviated number e g your mobile phone Program and activate Internal Diversion Divert your calls to an internal answering position Press Enter the internal diversion address Press to activate the diversion Verification tone
22. 0 BusinessPhone Ericsson Dialog 4422 IP Office Accessories Accessories This chapter describes optional features that can be used together with your BusinessPhone telephone Key panel Dialog 4422 v 2 phone only In newer versions of the exhange your phone can be equipped with 1 additional key panel type DBY 419 01 The key panel offers 17 additional keys Each key can be programmed as dial by name keys function keys etc See section Programmable Keys on page 75 or installation see section Install key panel optional on page 113 Use the DCM Designation Card Manager to make and print your own key panel designation cards DCM is included on the Enterprise Telephone Toolbox CD or it can be downloaded from http www ericsson com enterprise library manuals shtml For more information please contact your Ericsson Enterprise certified sales partner BusinessPhone Ericsson Dialog 4422 IP Office 91 Accessories Headset optional To install the headset see section Install Cables on page 110 The following headset functions are available Answer calls Press to answer G The Headset key lamp is turned on Note When the phone is set for Headset Preset you can also press the flashing Line key to answer the call See section Headset Preset on page 94 c Press to terminate the headset call Make calls OOO EJ 300 Press and dial the number Q The Headset key lamp is turned
23. Dialog 4422 IP Office BusinessPhone Communication Platform User Guide se ERICSSON 2 EN LZTBS 180 344 R2A Ericsson Enterprise AB 2006 BusinessPhone Ericsson Dialog 4422 IP Office Table of Contents ASE SLE EE een 4 Bescription esros sr ie alae a R 8 Start the Phone Log On Off oo eter 16 Incoming Calls ueeeeeeeesnenernenerennnee names rennen nn 26 Outgoing Calls Ans Ri 28 During CallS u 37 Call Forwarding use 44 Absence Information eeneennennnn 51 Mailbox System wasser 55 Group Features neennssnnennnnnannnennnnnannnnnnnnn 64 Other Useful Features nenennennn 69 SOMOS skin energie 75 ACCESSOS nn nis 91 Add Microsoft Outlook Contacts oo 96 Web Server an elite edeel tans 98 User l Hints ernten 107 GIOSSahy ara EARL enn Makers ss 108 Installation sanieren 110 roubleshooting 2 22 119 Index reales 120 BusinessPhone Ericsson Dialog 4422 IP Office Table of Contents Welcome Welcome Welcome to the User Guide for the Dialog 4422 IP Office in the BusinessPhone Communication Platform from Ericsson The BusinessPhone Communication Platform consists of BusinessPhone Compact BusinessPhone 50 BusinessPhone 128i and BusinessPhone 250 The features described in this User Guide are related to version 8 0 or higher of the BusinessPhone Communication Platform Some might not work in earlier versions of the system and or might be protected by a hardware dongle that ha
24. Move the cursor to the next field and enter the new password again Note The password is case sensitive Click to confirm Click to exit Or Click any menu to continue BusinessPhone Ericsson Dialog 4422 IP Office Web Server Settings Programmable Keys Access the web server See chapter Access the Web Server on page 100 Click on the Settings folder in the menu on the left hand side The Settings sub menu will be displayed Programmable Keys Click The key layout of the telephone will be displayed in a table The Line Call list and Settings key are fixed supervision MNS keys can be programmed by the system administrator all others can be programmed with up to 24 digits each Click on the link of the desired key to modify its programming See figure above The new dialog shows the current programming and a text field for entering a new number Enter a new number Enter the new number in the dedicated text field Save Click to store the changes Delete the current programming Delete Click to delete the current programming Exit the key programming dialog Back Click to exit without making changes and to go back to the key selection BusinessPhone Ericsson Dialog 4422 IP Office 105 Web Server 106 Hearing level Change Log off Ring Character 0 9 Apply Log off Settings Hearing level Access the web server See chapter Access the Web Serv
25. arty is busy Number unobtainable tone Called number not accessible or vacant Call Waiting tone Congestion tone Call cannot be executed due to congestion or called party blocked Verification tone Verification that ordered function is accessed Intrusion tone Sent to all parties during Intrusion Internal ringing signal External ringing signal Automatic Callback signal Description Tones amp Signals Tones are audible in the handset repeated after 4 s Ringing signals are emitted from the phone repeated after 4 s repeated after 4 s Note 7he tones and ringing signals in this guide refer to the standard system but may vary between countries BusinessPhone Ericsson Dialog 4422 IP Office 15 Start the Phone Log On Off ee 16 Start the Phone Log On Off All system settings for your IP phone must be set by the system administrator before you can use the phone When this is done and the phone is connected to the local network LAN your phone starts the start up procedure automatically when connected to the mains Notes The phone does not work during a power failure After a power failure the phone will restart automatically However when a password is requested you must log on before the phone can be used again Reset the phone If your phone does not work properly you can use the following procedure to reset the phone This procedure will also clear the
26. ator The password is obtained from the system administrator and can only be changed by the administrator Enter your password Telephone version note For Dialog 4422 v 2 phone the password can be entered with letters or numbers see section Entering letters and numbers on page 24 Press to log on The display shows your name and extension number and the phone is ready for use 07 30 am 12 Nov 2003 SMITH JOHN 5446 BusinessPhone Ericsson Dialog 4422 IP Office Start the Phone Log On Off Option 2 The following idle mode menu is displayed and the phone is ready for use 07 30am 12 Nov 2004 CONFERENC ROOM 3000 Note t is not possible to log off when a phone has been programmed according to this option Option 3 The phone is logged on with the default number You can log on with your own extension number and get your personal categories 07 30am 12 Nov 2004 CONFERENC ROOM 3000 Press and hold the key for at least one second The text Change user is displayed c Press to log on S Press to confirm If a password is not required the display shows your name and extension number and the phone is ready for use If a password is requested OOO Seo Enter your password The Minus key is used to remove a wrong entry Telephone version note For Dialog 4422 v 2 phone the password can be entered with letters or numbers see section Entering letters and numbers on page 24 S Pres
27. ce Welcome e The handset may attract and retain small metal objects in the earcap region The phone can be powered either from the LAN or from a 24 V AC AC plug in power adapter e Only use applicable 24 V AC AC plug in adapters power supplies listed below or an adapter approved by your local reseller Ericsson product number Power rating Supplier Supplier product number RES 141 312 1 20VA 230V 24V Toroid Sweden HBP 90120 RES 141 314 1 20VA 230V 24V Toroid Sweden HBP 90220 for Great Britain Hong Kong Singapore RES 141 315 1 20VA 120V 24V Jameco USA AC2410F1 model number ADU240100 X Disposal of the product e Your product should not be placed in municipal waste Please check local regulations for disposal of electronic products BusinessPhone Ericsson Dialog 4422 IP Office 7 Description Description ERICSSON Z a PQRS TUV WXYZ 000 8 18 7 S 9 4 c 11 10 14 8 BusinessPhone Ericsson Dialog 4422 IP Office III TLL NX gaadaaaaaaadadae Description 1 Display Flexible graphical two line display See section Display Information on page 12 2 Settings To switch the phone into Settings mode See section Settings on page 75 3 Programmable keys To store numbers program functions Can be programmed as dial by name keys function keys etc See section Programmable Keys on page 75
28. change the way the time format is presented in the display The time can be shown in 24 or 12 hour clock mode Press to enter the Settings menu The display shows the first two configuration options Press or until the Time amp date option is selected Press Time Format j Date Format The display shows the available configuration options with the Time Format option selected Press The current time format is selected and the radio button is checked see example O 24 hour 12 hour Press or to change between the 12 hour and 24 hour mode Press to store the selected time format The time format is changed Press to return to idle mode If you want to return to the previous menu press the C key BusinessPhone Ericsson Dialog 4422 IP Office 79 Settings 80 Settings CSI cs Date Format You can change the way the date format is presented in the display The date can be shown in eight ways note that there are five alternatives for the DD MM YYYY format Format Example e DDMMYYYY 22 02 2003 e DDMMM YYYY 22 Feb 2003 e WW DD MMM YYYY Th 22 Feb 2003 e YYMMDD 030222 e YYYY MM DD 2003 02 22 M DD YYYY 02 22 2003 e _DD MM YYYY 22 02 2003 e WW DD MM YYYY Th 22 02 2003 Press to enter the Settings menu The display shows the first two configuration options Programmable Keys Ring Character Press or until the Time amp
29. coming call you can switch off the ring signal Incoming calls are only indicated by a flashing line lamp and ah display information Press to switch off the ring signal The Mute key lamp is switched on to indicate silent ringing The ring signal will automatically be switched on the next time you lift the handset or press any key Network Settings The following network options are available for viewing only e DHCP e P Address e Subnet Mask e Default Gateway e SW server DHCP e SW server e Proxy Server e Gatekeeper Discovery e Gatekeeper e Password IP telephone Note f you have a question concerning your network settings please consult your system administrator BusinessPhone Ericsson Dialog 4422 IP Office 89 Settings Alternative Programming for Camp on Automatic Callback Call pick up Intrusion The associated number for using the Camp on Automatic Callback Call pick up or the Intrusion function may vary from country to country If you cannot use a code for a specific function maybe your exchange system has been programmed with a different associated number Because this User Guide describes only the default programming the following table shows the most common settings in some of these countries that are known for a different programming Austria Belgium Brazil Denmark Germany Camp on 5 Automatic Callback 6 Call pick up 8 Answer calls to another extension Intrusion 4 9
30. d password Note The user identity and password used for the network authentication is not the same user identity and password you use to log on The password is obtained from and can only be changed by the system administrator LAN access control Enter user ID Enter your user identity The Minus key is used to remove a wrong entry Press If a password is not required the display shows your extension number and the phone is ready for use Enter your password The Minus key is used to remove a wrong entry Note The password can be entered with letters or numbers see section Entering letters and numbers on page 24 Press If your user identity and password are accepted the phonecontinues with the startup procedure Note f your user identity and password are not accepted contact your system administrator BusinessPhone Ericsson Dialog 4422 IP Office Start the Phone Log On Off Continued startup procedure The display shows Use administrator mode to change IP settings x The x indicates a timer counting down seconds If no key is pressed during this time no change is selected automatically Note You can speed up the procedure by pressing the Speaker key The administrator mode is used to change the IP settings in your phone This mode is reserved for your system administrator The display now indicates that the phone is connecting to the server and the software is loading
31. d to PC to be connected to the network via the phone Change cables To remove a cable use a screwdriver to unlock the stop 110 BusinessPhone Ericsson Dialog 4422 IP Office Installation Install Stands and Adapt Telephone Position high Position low Press to fasten stand Release to remove stand BusinessPhone Ericsson Dialog 4422 IP Office 111 Installation Install card Use the Designation Card Manager to make and print your own designation cards The Designation Card Manager is included on the Ericsson Telephone Toolbox CD or it can be downloaded from http www ericsson com enterprise library manuals shtml For questions regarding the product please contact your Ericsson Enterprise Certified Sales Partner 112 BusinessPhone Ericsson Dialog 4422 IP Office Installation Install key panel optional Dialog 4422 v 2 IP Office phone only 1 Fasten the connector in the bottom of the hole using a finger or a blunt tool Make sure the connector fits before pressing it down 2 Press where the arrows are pointing until you hear a Click sound 3 Install the stands as shown in the picture in section Stand positioning Note The key panel must be of type DBY 419 01 and it can only be used in newer versions of the telephone system BusinessPhone Ericsson Dialog 4422 IP Office 113 Installation 114 Stand positioning hii Install card Use the Designation Card Manag
32. display Dialog 4422 v 1 phone only If the exchange does not provide the name it is possible to set the name Password Change the web interface password BusinessPhone Ericsson Dialog 4422 IP Office Settings CSI Sse Settings VCs Web Server Read Out the IP Address of the Web Server Before you can access the web server you need to find out the IP address through your telephone display Press The display shows the first two configuration options Programmable Keys Ring Character Press or until the Network option is selected Press The display shows the first two network configuration options DHCP Yes TPadd XXX XXX XXX XXX The second option shows the IP address assigned to the telephone Write down the IP address Press to return to idle mode BusinessPhone Ericsson Dialog 4422 IP Office 99 Web Server Access the Web Server http XXX XXX XXX XXX Enter the IP address in the address field of your web browser The web browser shows Ericsson IP telephone Microsoft Internet Explorer Fie Edt View Favontes Tools Help Note f the access to the web server failed please check the proxy settings of your web browser and the address on your phone display If your phone has been unplugged from the network for some days the address might have been changed Enter the web server password Default password Welcome Case sensitive
33. e 99 Press and speak x Press to play back and listen to your recording 9 Press and speak to re record Press to send BusinessPhone Ericsson Dialog 4422 IP Office 43 Call Forwarding 44 Call Forwarding When you are not available to take calls or decide to answer your calls on another extension it is useful to forward your calls to an alternate answering position The alternate answering position can either be a pre programmed one Diversion when your extension is not active and a common one for Fixed Diversion Diversion when there is no answer and Diversion when your extension is busy or an individual one If you urgently need to talk to someone who has forwarded his calls the system is also equipped with a bypass function Depending on the type of diversion you are also able to record your Personal Greeting for your mailbox see section Change your Personal Greeting on page 59 Note You can still make calls as usual Diversion when there is no answer If you are not available to answer incoming calls internal or external your system administrator can program your extension to automatically divert calls to a pre programmed diversion address after a certain amount of time default time 15 seconds Diversion when your extension is busy If your extension is busy and you receive an incoming call internal or external your system administrator can program your extension to automatically divert
34. e telecoil in his her hearing aid while telephoning You can also increase the hearing level to 6 dB in the handset and headset Settings Q7 Press The display shows the first two configuration options Programmable Keys Ring Character Note The programming can also be performed via the web _ server see section Web Server on page 98 L Press or until the Hearing Level option is selected BusinessPhone Ericsson Dialog 4422 IP Office 87 Settings fl 9 i Settings uw 88 Press The current hearing level is selected and the radio button is checked Standard O Increased Press or to change between the values Standard and Increased Press to store the selected hearing level Press to return to idle mode If you want to return to the previous menu press the C key Ring Signal Volume Use the Volume keys to adjust the ring signal volume when the phone is idle or ringing Adjusted volume is stored Press to change the volume Note The volume will return to the default level in case of a power failure Mute Ring Signal You can suppress the ring signal for an incoming call Press to suppress the ring signal The ring signal is switched off for the current call BusinessPhone Ericsson Dialog 4422 IP Office Settings Silent Ringing If you do not want to be disturbed by the ring signal but still want to be able to answer an in
35. ection Accessories on page 91 Clear key Exit key Log off key e To disconnect calls or exit a function Can always be pressed instead of replacing the handset e To exit the Settings mode See section Settings on page 75 e To log off from the system See section Log off on page 25 For a description on how to use the Exit key and Log off key see section Hidden key functions on page 11 Loudspeaker Handset with hearing aid function Please note The handset may attract and retain small metal objects in the earcap region Pull out leaf for quick access optional See section Accessories on page 91 Power adapter connection See section Install Cables on page 110 Message Message indication key Press the key to retrieve the message See section Access the Mailbox on page 57 Key Panel optional Dialog 4422 v 2 only The extra key panel has 17 programmable keys See section Key panel on page 91 Microphone optional Dialog 4422 v 2 only Used for handsfree conversation BusinessPhone Ericsson Dialog 4422 IP Office Description Hidden key functions As described above the keys numbered 8 9 and 11 have some hidden functions that are not shown on the keys Only the standard symbols are shown Volume Loudspeaker and C The picture below explains which key to press in each situation Up Down Erase Change Yes Select 5 Store cd C Back Log on Q
36. er on page 100 Click on the Settings folder in the menu on the left hand side The Settings sub menu will be displayed Click The current level is shown in bold characters Click to change the level The new level is shown in blue characters Click to exit Or Click any menu to continue Settings Ring signal tone character Dialog 4422 v 2 phone only Access the web server See chapter Access the Web Server on page 100 Click on the Settings folder in the menu on the left hand side The Settings sub menu will be displayed Click The current tone character is displayed Enter a new character Click to apply The phone rings with the chosen character Click to exit Or Click any menu to continue BusinessPhone Ericsson Dialog 4422 IP Office Useful Hints Useful Hints Connections Between External Lines With your BusinessPhone you can establish an external call diversion or a conference with more than one external party or transfer an external call to another external destination e g a mobile phone These features are very useful for everyday business life Note When these features are used your BusinessPhone will occupy at least two external lines However there may be disadvantages in connecting to several external lines We would therefore like to draw your attention to the following e Please do not transfer external calls to an external mailbox to informati
37. er tasks Group Listening Dialog 4422 v 1 phone only You have an ongoing conversation via the handset Note You can adjust the volume see section Handset and Loudspeaker Volume on page 87 Press to switch the loudspeaker on or off When the lamp lights the loudspeaker monitors the call BusinessPhone Ericsson Dialog 4422 IP Office 37 During Calls From handset to handsfree Dialog 4422 v 2 phone only You have an ongoing conversation via the handset fil Press to switch the loudspeaker on Handsfree conversation Note You can adjust the volume see section Handset and Loudspeaker Volume on page 87 Press to end the call A From handsfree to handset Dialog 4422 v 2 phone only You have an ongoing handsfree conversation AFD Lift the handset Conversation via the handset Continue your conversation via the handset 38 BusinessPhone Ericsson Dialog 4422 IP Office Line we 2 Line we 1 During Calls Mute You have an ongoing conversation Press to switch the microphone on or off When the lamp is lit the person on the line will not be able to hear the conversation in your room Inquiry During an ongoing conversation you want to make an inquiry to an internal or external party Press The first call is put on hold Enter the number of the third party When the third party answers you can switch between the calls create a conference or end one o
38. er to make and print your own key panel designation cards The Designation Card Manager is included on the Ericsson Telephone Toolbox CD or it can be downloaded from http www ericsson com enterprise library manuals shtml For questions regarding the product please contact your Ericsson Enterprise Certified Sales Partner BusinessPhone Ericsson Dialog 4422 IP Office Installation Install Pull out Leaf optional 1 Remove the protective film from the guiding rails 2 Attach the guiding rails to the bottom of the phone observing the direction of the cut corner O ee eg 3 Insert the pull out leaf BusinessPhone Ericsson Dialog 4422 IP Office 115 Installation Wall Mounting The phone can be wall mounted useful for ins rooms or public areas ance in conference 1 Use a screwdriver to remove the handset hook 2 Turn the hook upside down and insert 99 mm 3 Use a screwdriver to remove the three plastic covers 4 Drill wall holes according to measure 116 BusinessPhone Ericsson Dialog 4422 IP Office Installation Spacer option 1 Spacers option 2 min 30 mm E J u S c E min 10 mm E E wo 8 E max 10 mm 5 Mount spacer s according to measures Option 1 is recommended Spacer s are
39. ers will be routed to the operator who also has access to your absence info Note You can dial your own extension number if you want to check your information BusinessPhone Ericsson Dialog 4422 IP Office 53 Absence Information Change Information Save x23xH Press to deactivate and save for later use Information is passive e Press to finish the procedure Use saved information When the information is switched off 2 3 XH Press to activate saved information Information is active ga Press to finish the procedure Erase information 23H Press to erase an active information c Press to finish the procedure 54 BusinessPhone Ericsson Dialog 4422 IP Office Mailbox System Mailbox System While you are away from the office callers can leave messages in your mailbox You are also able to configure your mailbox with your personal greeting see section Change your Personal Greeting on page 59 The first time you enter the mailbox system only possible from own extension you might be requested to change your password if it is default 0000 See section Change Password on page 62 or follow the voice announcements Note To use the mailbox system your extension has to be authorized by the system administrator Activate the Mailbox Divert your extension to the mailbox system x21x Press 000 bes Enter the number of the mailbox system Ask the system administrator for the
40. esired extension does not allow Camp on The number for Camp on may differ from country to country see table Alternative Programming for Camp on Automatic Callback Call pick up Intrusion on page 90 Intrusion You can intrude on an ongoing call on a busy extension if this function is allowed 8 Press to intrude Intrusion tone is heard and a three party call is established When the called extension replaces the handset and you keep off hook the called extension will be recalled automatically Notes f you still hear the busy tone your extension does not have the authority to intrude or the desired extension is protected against Intrusion The number for Intrusion may differ from country to country see table Alternative Programming for Camp on Automatic Callback Call pick up Intrusion on page 90 Diverted Extension See chapter Bypass Call Forwarding on page 50 BusinessPhone Ericsson Dialog 4422 IP Office 31 Outgoing Calls 000 000 Head Office NS 32 Abbreviated Numbers By using Abbreviated Numbers you can make calls simply by pressing a few keys Frequently used external numbers are stored as Common Abbreviated Numbers in the exchange Your personal most frequently used external numbers can be stored and used on the programmable keys on the telephone or on the keys 0 to 9 Common Abbreviated Numbers External numbers are stored centrally in your BusinessPhone Communicatio
41. et Enter the Common Bell pick up code Please ask your system administrator for the Common Bell pick up code If two or more extensions simultaneously attempt to answer a call from the Common Bell extension only the first extension will pick it up The other extensions will receive the number unobtainable tone This will also happen if you dial the Common Bell pick up code and there are no calls waiting at the Common Bell extension Note You can also place the Common Bell pick up code on a programmable key Group Hunting Your telephone can be included in one or several hunt groups In a hunt group all members are represented with one common directory number 16 hunt groups can be programmed each containing 1 to 20 members A member can be either an extension number an operator console or a fictive number Please ask your system administrator if you require this function BusinessPhone Ericsson Dialog 4422 IP Office 28xX 01010 000 28 H Group Features Incoming calls to the hunt group are directed to free extensions in the group The hunt order within the group can be changed to suit your needs If all members of the hunt group are busy an incoming call is being queued If no one answers this call before the programmed time the call is forwarded to the programmed answering position e g operator Note f all members in a hunt group are busy the Callback or Intrusion function is not available Log
42. f the calls Refer back You can switch between the connected parties Switch between calls Press to terminate BusinessPhone Ericsson Dialog 4422 IP Office 39 During Calls Transfer You have an ongoing internal or external conversation and you want to transfer the ongoing call Line Press 000 Enter the number of the third party You can transfer the call before answer or wait for answer Note Please read the notes and warnings in section Useful Hints on page 107 fg Replace the handset The call is transferred Transfer to a busy extension You can even transfer calls to busy extensions The other party will hear a muted signal camp on and the call will be extended as soon as the ongoing call is terminated if Camp on is allowed Callback You are called back if you have transferred an external call and the other extension has not answered the call within a certain time Your telephone will ring again 40 BusinessPhone Ericsson Dialog 4422 IP Office During Calls Call Waiting If you hear the Call Waiting tone during an ongoing conversation another person is trying to contact you c2 Press The ongoing call is terminated and the waiting call will be signalled on your phone Line Press the flashing Line key Conference You have an ongoing conversation and you want to establish a telephone conference Line Press 090 000 Enter the number of the third party Line 3 Pre
43. g Calls Make Calls To make internal and external calls Enter either a directory number to make an internal call Or Enter the digit s for external line access and the desired public number Note Which digit to press for external line access depends on the configuration of the system The display shows the entered number for example 07 30am 12 Nov 2003 Enter number 4711 After entering the number the number is dialled immediately When the connection has been established the display shows the other party s name and number if supported by the network Lift the handset Note For faster calling see sections Common Abbreviated Numbers on page 32 and Dial by Name on page 32 Replace the handset or press to end the call BusinessPhone Ericsson Dialog 4422 IP Office Line or S 000 000 000 c C Outgoing Calls Handsfree Dialog 4422 v 2 phone only Press without lifting the handset Enter the internal or external number When the call is established you will be connected to the other party via the loudspeaker and microphone Press to terminate a handsfree call Note For faster calling see sections Common Abbreviated Numbers on page 32 and Dial by Name on page 32 and section Call List on page 35 BusinessPhone Ericsson Dialog 4422 IP Office 29 Outgoing Calls Last External Number Redial When you initiate an external call the system automatically
44. g for a second dial tone press x Press BusinessPhone Ericsson Dialog 4422 IP Office 33 Outgoing Calls H51x 000 200 H 51 H 000 000 Co lec 34 Cancel one specific Individual Abbreviated Number Lift the handset Press Enter an Abbreviated Number between 0 and 9 and press Cancel all Individual Abbreviated Numbers Lift the handset Press Confirmation tone Dial by Contacts Dialog 4422 v 2 phone only With this feature you can make a call using the contacts stored in your phone Notes f you want to add change or delete numbers and names in Contacts you can do this via the Web interface see section Web Server on page 98 It is also possible to add your Microsoft Outlook contacts to Contacts in your phone you can do this via the PC application My Dialog 4000 Contacts see section Add Microsoft Outlook Contacts on page 96 In idle mode Press and hold the key with corresponding letter Keep pressed until that part of the name list is shown Press or to scroll the names in the list Press the Speaker key or lift the handset to make the call Note To learn more about how to enter characters see section Entering letters and numbers on page 24 BusinessPhone Ericsson Dialog 4422 IP Office Outgoing Calls Call List The phone keeps a Call List with up to 50 entries that includes missed calls incoming calls outgoing calls and answe
45. hecked the respective option has been selected Unchecked radio button This means that the respective option is not selected Access warning Flashes when the access to system services is reduced network dependent BusinessPhone Ericsson Dialog 4422 IP Office 13 Description Menu Structure Below you find the menu structure for each of the menus that can be selected when the Settings key has been pressed When you are navigating through the menus the selected menu is highlighted with a black frame Time Format Date Format Time Date Display menus Extra Bell Busy Signal Combined LAN access ctrl DHCP Web address lt xxx gt IPadd Mask D GW SW server DHCP SWsrv Proxy Server Proxy Proxy Port GK Discovery GK Password VLAN for LAN VLAN for PC This menu is set to view only Modifications can only be performed by the system administrator Only available for Dialog 4422 v 2 phone Note Since the Dialog 4422 IP Office can be used in different networks some functions might not be supported by your system 14 BusinessPhone Ericsson Dialog 4422 IP Office Dial tone System ready to accept digits Special dial tone System ready to accept digits The special dial tone indicates an active diversion an active absence information or waiting messages Ringing tone Ringing signal to called party Busy tone Called p
46. his option can be used for phones in conference rooms receptions etc 3 The telephone is always logged on with a default number as in option 2 but you can log on with your own extension number and get your personal categories Option 1 SOS call function is disabled User not logged on Log on with 5446 The extension number that was used for the last log on is automatically shown If the displayed number is your number S Press to log on If the displayed number is not your own i e the phone has been logged on by someone else with the shown number OOO 000 Dial your extension number The displayed number is automatically erased when you start dialling The display shows the digits you entered S Press to log on If a password is not required the display shows your extension number and the phone is ready for use 07 30 am 12 Nov 2003 EXTENSION 5446 BusinessPhone Ericsson Dialog 4422 IP Office 21 Start the Phone Log On Off 000 22 Option 1 SOS call function is enabled For SOS calls dial 112 Log on with 5446 If the SOS call function is enabled the text For SOS calls dial 112 is shown The number for SOS calls might vary between countries If a password is requested the display shows User_not_logged_on Enter password Notes The last setting used by previous user remains until changed The request to enter a password can be changed contact your system administr
47. iding innovative solutions in more than 140 countries Ericsson is helping to create the most powerful communication companies in the world All rights reserved Ericsson Enterprise AB For questions regarding the product please contact your Ericsson Enterprise Certified Sales Partner Also visit us on www ericsson com enterprise Ericsson Enterprise AB 2006 EN LZTBS 180 344 R2A Printed on chlorine free paper
48. ime HH MM Press to store the entered time Press to return to idle mode If you want to return to the previous menu press the C key BusinessPhone Ericsson Dialog 4422 IP Office Settings CSI Sse iil i STS Og 000 N Settings we Settings Set the Date The menu for setting the date is only available if no time server is installed in your system Press to enter the Settings menu The display shows the first two configuration options Programmable Keys RingCharacter Press or until the Time amp date option is selected Press Time Format Date Format The display shows the available configuration options with the Time Format option selected Press or until the Date option is selected Press The current date is shown see example Enter new date DD MM YYYY 26 11 2003 Enter the new date DD MM YYYY Press to store the entered date Press to return to idle mode If you want to return to the previous menu press the C key BusinessPhone Ericsson Dialog 4422 IP Office 83 Settings Settings CSI i vd IV Settings 84 Language You can change the display menu language for your phone Available languages are listed when the Language menu is selected Press to enter the settings menu The display shows the first two configuration options Programmable Keys Ring Character
49. in a location and environment for which it is designed e For mains powered telephones Only operate with the mains power voltage indicated If you are uncertain of the type of power supplied to the building consult property management or your local power company e For mains powered telephones Avoid placing the telephone s power cable where it can be exposed to mechanical pressure as this may damage the cable If the power supply cord or plug is damaged disconnect the product and contact qualified service personnel e Headsets used with this equipment must comply with EN IEC 60950 1 and for Australia AS NZS 60950 2000 e Do not make any changes or modifications to equipment without seeking approval from the party responsible for compliance Unauthorized e changes or modifications could void the user s authority to operate the equipment e Do not use the telephone to report a gas leak in the vicinity of the leak e Do not spill liquid of any kind on the product or use the equipment near water for example near a bathtub washbowl and kitchen sink in a wet basement or near a swimming pool e Do not insert any object into equipment slots that is not part of the product or auxiliary product e Do not disassemble the product Contact a qualified service agency when service or repair work is required e Do not use a telephone other than cordless type during an electrical storm BusinessPhone Ericsson Dialog 4422 IP Offi
50. ion 47 Internal Diversion 46 ndividual Hold 42 nquiry 39 nstall cables 110 nstallation 110 Cables 110 Card 112 Cleaning the telephone 118 Install cables 110 Install stands and adapt telephone 111 Key panels 113 Placing the telephone 118 Intrusion 31 BusinessPhone Ericsson Dialog 4422 IP Office Index K Key panel 91 Key system 64 L Lamp indications 11 Language 84 LCR 74 Least Cost Routing 74 Listen to your Messages 58 Log off 25 Log on 21 M Mailbox System 55 Access the mailbox 57 Activate the Mailbox 55 Change Password 62 Change your Personal Greeting 59 Deactivate the Mailbox 56 Dictaphone function 63 Forward a Voice Message 59 Listen to your Messages 58 Outcall External Notification 60 Send Messages via your mailbox 60 Make calls 28 Menu navigation 11 Menu Structure 14 Mute 39 Mute ring signal 88 My Dialog 4000 Contacts 96 N Network Settings 89 0 Option unit 86 Other Useful Features 69 Account Number 73 Direct Inward System Access DISA 72 Doorphone 71 DTMF Tones 73 Least Cost Routing 74 Reminder 70 Tandem configuration 69 Outcall External Notification 60 Outgoing Calls 28 Abbreviated Numbers 32 Automatic Callback 30 Busy extension 31 121 Index Call List 35 Common Abbreviated Numbers 32 Dial by Name 32 Handsfree 29 Individual Abbreviated Numbers 33 Make calls 28 P Placing the telephone 118 Programmable keys Configure via the web server 105 P
51. l calls e Volume level bar e Additional information e g absence reason diversion state etc Note Depending on the text width the text of the second row is shown either regular or bold The provisioning of external calling numbers is network dependent Even when it is provided it might happen that callers are suppressing their numbers in this case the display only shows Incoming If a name is available to the external caller s number in your system it is also shown on the display Please contact your system administrator whether the feature Name presentation for external calls is available in your system BusinessPhone Ericsson Dialog 4422 IP Office or BA gt O Description Display symbols Level bar Indicates the ringing volume handset headset volume Scroll bar f a list in the Settings menu is too long to be shown in the display a scroll bar appears as an indicator New missed call ndicates a new missed and not checked incoming call in the call ist The number beside the symbol indicates how Many times this caller has tried to call you Missed call ndicates a missed but checked incoming call in the call list The number beside the symbol indicates how many times this caller has ried to call you Incoming call Indicates an answered incoming call in the call list Outgoing call Indicates an outgoing call in the call list Checked radio button If a radio button is c
52. m If the extension has been configured to use LCR each external call will be analyzed and the cheapest way will be selected Use Least Cost Routing Enter the digit s for external line access and the desired public number The usual way of making an outgoing external call Note Which digit to press for external line access depends on the configuration of the system Calling Least Cost Routing If LCR has been installed in your system but your extension is not configured to use it automatically you also have the opportunity to get the cheapest connection by dialling the LCR code before you dial a public number Enter the LCR code Please ask your system administrator for the LCR code Enter the digit s for external line access and the desired public number Note Which digit to press for external line access depends on the configuration of the system You can also place the LCR code on a programmable key BusinessPhone Ericsson Dialog 4422 IP Office Settings Settings In order to satisfy your personal needs the BusinessPhone Communication Platform and your IP telephone are equipped with many options for an individual configuration The following settings and programmable functions are available when you have logged on to your IP telephone e Programmable keys e Ring signal tone character settings e Time and date format settings e Time and date settings e Language settings e Hearing level e Dis
53. message again e forward a message e get date and time info e pause during play e play previous message e store message e play next message e erase message Note Voice messages will be heard Call me messages will call the sender these messages cannot be stored Press to finish the procedure BusinessPhone Ericsson Dialog 4422 IP Office Mailbox System Forward a Voice Message A copy of your received voice messages in the individual mailbox can be forwarded to other mailbox numbers individual or common When you forward a voice message heard or stored to an individual mailbox the mailbox number is the same as the extension number Note The forwarded message is a copy i e it can be deleted without deleting the original message There are no distribution list numbers available Forwarding the same message to more than one mailbox must be done in single operations Change your Personal Greeting Depending on the type of call diversion to the mailbox you can leave three different personal greetings for the caller You can activate a diversion when a caller receives busy tone when there is no answer or you can activate a fixed or individual diversion for all your calls Access the mailbox See chapter Access the Mailbox on page 57 Listen and follow the voice announcements in the main menu 2 Select to change your Personal Greeting OOO S00 Select the desired diversion type Lis
54. n Platform Common Abbreviated Numbers can be dialled from every extension that has the authority to do so Enter the Common Abbreviated Number Please refer to your telephone directory Dial by Name If you frequently use certain functions or call certain numbers you may program them on the programmable keys of your telephone Stored numbers can consist of a maximum of 24 digits For programming them see chapter Programmable Keys on page 75 To use the function or call the number just press the key Press to make a call pre programmed BusinessPhone Ericsson Dialog 4422 IP Office 51 000 009 000 000 000 Outgoing Calls Individual Abbreviated Numbers You can program and activate your most frequently used external numbers on the digit keys 0 to 9 Note 7o program individual abbreviated numbers your extension has to be authorized by the system administrator Lift the handset and press Enter the Abbreviated Number A number between 0 and 9 Program Individual Abbreviated Numbers To program external numbers on the digit keys 0 to 9 Lift the handset Enter programming mode Select an Abbreviated Number between 0 and 9 and press Enter the digit s for external line access and dial the public number The number can consist of up to 24 digits Note Which digit to press for external line access depends on the configuration of the system If your public network requires waitin
55. n the main menu Note Depending on the configuration you might be asked for your password before you can enter your mailbox Access the mailbox from any other extension Enter the directory number of the mailbox system Listen and follow the voice announcements in the main menu Access the mailbox from an external position e g mobile phone Enter the public number of your company Enter the directory number of the mailbox system Listen and follow the voice announcements in the main menu BusinessPhone Ericsson Dialog 4422 IP Office 57 Mailbox System 58 0O00 Listen to your Messages Received messages are divided into the following three categories e New messages not heard indicated by a flashing message LED and a special dial tone e Heard messages indicated by a lighting message LED and a special dial tone e Stored messages not indicated Note Messages are deleted from the system after a certain time Please ask your system administrator regarding this Access the mailbox See chapter Access the Mailbox on page 57 Listen and follow the voice announcements in the main menu Select to listen to available messages Note f there are no messages in your mailbox the option to listen to your messages will not be available Select one of the three message categories new heard stored Listen to your messages and follow the voice announcements in the dedicated menu e play
56. nication for users that for example have a wired phone on their desk the primary telephone and need to be mobile within their company s building with their own portable the secondary telephone Basically the Tandem configuration works as follows To activate the Tandem configuration X28H Press to log on the secondary telephone 07 30 am 12 Nov 2003 2nd USER LOGGED ON For incoming calls Both telephones are treated as 1 single extension For outgoing calls e Both telephones are treated as 2 separate extensions BusinessPhone Ericsson Dialog 4422 IP Office 69 Other Useful Features 28H Line I OOO OOO 32X 000 000 000 70 To deactivate the Tandem configuration Press to log off the secondary telephone Press to finish the procedure For incoming calls e The secondary telephone cannot be called and the primary telephone works as a normal stand alone telephone For outgoing calls e Both telephones are treated as 2 separate extensions Transferring a call between members of a Tandem configuration Press Enter own extension number Press to finish the procedure Reminder The phone can be set to remind you at any time within the next 24 hours multiple settings are allowed Note To use the reminder function your extension has to be authorized by the system administrator Press Enter Reminder time and press 00 23 hour 00 59 minute Press to finish pr
57. not supplied Two upper screws One lower screw and spacer and spacer min 22 mm gt min 22 mm A Fan B 3mm ne 6 mm an DB cami 9 10 mm max 5 5 mm max 5 5 mm 6 Mount screws according to measures and attach the phone BusinessPhone Ericsson Dialog 4422 IP Office 117 Installation Placing the Telephone e Do not place your telephone on sensitive surfaces Use a non slippery pad to protect your furniture from possible damage e Do not place your telephone near sources of extreme heat e g near the radiator e Make sure that the line cable isn t creased Cleaning the Telephone Use a slightly moistened not wet soft cloth or an anti static cloth and wipe off the telephone carefully Do not use rough cloth solvents or aggressive cleaning fluids Any damages of the telephone that are caused by non observance of these instructions are not part of the liability given by the manufacturer 118 BusinessPhone Ericsson Dialog 4422 IP Office Troubleshooting Troubleshooting This section contains information on how to solve common operational problems Go through the following steps if you encounter any problems If this does not solve the problem contact your system administrator If others have similar problems there may be a system error Fault Check List 1 Read the Installation chapter To make sure that you have done everything correctly
58. ogramming When the Reminder time is reached your phone rings with recall signal BusinessPhone Ericsson Dialog 4422 IP Office 32H Line 000 000 Other Useful Features Cancel Reminder Press to cancel all settings Press to finish the procedure Doorphone The Doorphone is used to monitor the admission to your company i e you can open the doorlock from your phone Answering Doorphone calls Lift the handset You will be in speech connection with the calling party Opening of the doorlock After you have answered the Doorphone you can open the door by making an inquiry to the door opener s directory number Press Enter the door opener s directory number Please ask your system administrator for the number Note You can also place the door opener s directory number on a programmable key BusinessPhone Ericsson Dialog 4422 IP Office 71 Other Useful Features 72 000 000 000 Direct Inward System Access DISA If you are working externally and you have the need to make business calls call your company and use the company PBX to make an external call to the desired party You just pay the costs for the phone call to your company The other costs will automatically be placed on your extension number or on a special project Note To use the DISA function your extension has to be authorized by the system administrator To activate the DISA function you have to change
59. on Note When the phone is set for Headset Preset you can also dial the number directly without pressing the Headset key or press a Line key instead of the Headset key See section Headset Preset on page 94 c2 Press to terminate the call From headset to handset AFD Lift the handset 92 BusinessPhone Ericsson Dialog 4422 IP Office Accessories From handset to headset Press The Headset key lamp is turned on Replace the handset a Headset with Group Listening Dialog 4422 v 1 phone only z Press to toggle between headset with or without Group Listening From headset to monitoring Dialog 4422 v 1 phone only Press The Loudspeaker key lamp is turned on Press 0 From monitoring to headset Dialog 4422 v 1 phone only Press The Headset key lamp is turned on ad From Headset to handsfree Dialog 4422 v 2 phone only fil Press The Loudspeaker key lamp is turned on From Handsfree to headset Dialog 4422 v 2 phone only Press The Headset key lamp is turned on id BusinessPhone Ericsson Dialog 4422 IP Office 93 Accessories 94 q CSI Line 1 Headset Preset By default the phone is set for calls to be connected to the loudspeaker when you answer or make calls by pressing a Line key also called Loudspeaker Preset Also when you dial the number without lifting the handset the call is automatically connected
60. on systems or to external parties before they have answered Try to avoid diverting calls to third parties before they have answered e If you are connected to two external lines cancel one call by pressing Line and 1 If the external parties are not persons mailbox automated information or attendant systems etc connections on external lines can last a long time which can be costly Moreover such calls may occupy two of your system s external lines You can restrict connections between the external lines by re programming your system Please ask your system administrator or contact our service center for more information BusinessPhone Ericsson Dialog 4422 IP Office 107 Glossary Glossary Abbreviated Number Dialling Initiating a call to a pre programmed number by dialling a code or pressing a key There are common short numbers which means that all extensions can use them See section Abbreviated Numbers on page 32 Account Number To place call costs on an Account Number See section Other Useful Features on page 69 Automated Attendant A facility which sends voice instructions to internal and external callers providing all options which can be chosen Voice instructions lead the caller to the desired destination See section Other Useful Features on page 69 Callback An indication to a busy extension to inform the person that you want to speak to him her See sections Mailbo
61. one Attendance A Function key can also be programmed for Supervision and handling calls for a group of extensions If a Supervision Attendance key is programmed on your telephone you are able to call the other group members or answer incoming calls for the group by pressing the key and monitor the activity of other extensions free busy called Traffic situation Ongoing conversation lamp is on Free extension lamp is off The extension is called flashing lamp Pick up calls for the group Your colleague s extension is indicated on your phone by a pre programmed key Press to answer the calls directly pre programmed A flashing lamp beside the key indicates an incoming call Call a group member Press to make a call pre programmed Note f the key is flashing you will automatically pick up your colleague s ongoing call BusinessPhone Ericsson Dialog 4422 IP Office 65 Group Features 66 01010 000 Group Call pick up In a pick up group any member can answer any individual call to group members You answer a call to the group by dialling a special answering number Please ask your system administrator for the configured number Lift the handset Enter the group Call pick up code Common Bell The Common Bell function allows all extensions of the system operator included to pick up the call from an extension that has been predefined as a Common Bell extension Lift the hands
62. play the network settings Programmable Keys If you frequently use certain functions or call certain numbers you may store them on the programmable keys of your telephone Stored numbers can consist of a maximum of 24 digits To use the function or call the number just press the key Note To allocate a Supervision function to a programmable key please contact your system administrator Settings CSI Press to enter the Settings menu The display shows the first two configuration options with the Programmable Keys option selected highlighted with a black frame BusinessPhone Ericsson Dialog 4422 IP Office 75 Settings fil 76 Programmable Keys Ring Character Note The programming can also be performed via the web server see section Web Server on page 98 Press to select the Programmable Keys menu Programmable Keys Press the key to program Press a programmable key Note 7he Settings Call List Message and Line key are pre defined and cannot be used as programmable keys Additionally if a Supervision function has been programmed by the system administrator the key can not be programmed by you and the display shows MNS key 202 Cannot be changed i If the key has been programmed previously by you the function or telephone number programmed is shown in the display Current number 6134 Enter new number Press to keep the current number programming Or
63. ptional on page 115 Use the Designation Card Manager to make and print your own card for the pull out leaf The Designation Card Manager is included on the Telephone Toolbox CD for the BusinessPhone Communication Platform BusinessPhone Ericsson Dialog 4422 IP Office 95 Add Microsoft Outlook Contacts 96 Add Microsoft Outlook Contacts Dialog 4425 v 2 phone only My Dialog 4000 Contacts My Dialog 4000 Contacts is a PC application which you can use when you want to download your Microsoft Outlook contacts to Contacts in your phone Note t is recommended to store all your phone numbers in Microsoft Outlook with area and country code including the international sign Install My Dialog 4000 Contacts The PC application must be installed on your PC network access required your system administrator should provide a link to the installation page On the installation page Make sure you have the necessary information to complete the installation see installation page When you have the necessary information Click on Install My Dialog 4000 Contacts now to start the installation When the installation is complete the My Dialog 4000 Contacts icon is added to your desktop BusinessPhone Ericsson Dialog 4422 IP Office Add Microsoft Outlook Contacts Add Microsoft Outlook contacts Start My Dialog 4000 Contacts on your PC Enter your phone number password and IP address
64. r Click to return to the Contacts menu without making any changes Delete all Contacts entries Click BusinessPhone Ericsson Dialog 4422 IP Office Name Add to Contacts Delete Call Back Delete call list Web Server Call List Access the web server See chapter Access the Web Server on page 100 Click on the Call List folder in the menu on the left hand side If there are entries in the Call List they will be listed in a table Each entry can be modified by clicking on the respective link in the first column Click Select one of the options below Click to save the name and the number to Contacts Or Click to delete the name and number from the Call List Or Click to call the number Or Click to return to the Call List menu without making any changes Delete all Call List entries Click BusinessPhone Ericsson Dialog 4422 IP Office 103 Web Server Change password 104 XXXXXXX XXXXXXX Change Log off Settings The Settings menu provides following options e Change web server password e Programmable keys e Hearing level e Ring Character Change web server password Access the web server See chapter Access the Web Server on page 100 Click on the Settings folder in the menu on the left hand side The Settings sub menu will be displayed Click Enter the new password The password needs to consist of a least 6 characters
65. r half past eight with values automatically set to even quarters i e 2013 will be 2015 Note The notification number and time must be programmed before you activate the notification Press to finish the procedure BusinessPhone Ericsson Dialog 4422 IP Office 61 Mailbox System HxX72X 000 000 000 000 62 Change Password Change the password via your mailbox Access the mailbox See chapter Access the Mailbox on page 57 Listen and follow the voice announcements in the main menu Select to change the password Listen and follow the dedicated voice announcements Press to finish the procedure Change the password via the telephone Press to select a new password Enter your present password The default password is 0000 Press Enter your new password Press Verification tone Press to finish the procedure BusinessPhone Ericsson Dialog 4422 IP Office Mailbox System Dictaphone Function If you want to record and retrieve personal voice messages you can use the Dictaphone function A Dictaphone message is treated as a normal message For information on how to retrieve Dictaphone messages see section Listen to your Messages on page 58 Record message To start the recording AFD Lift the handset 58H Press and record your message The maximum recording time is four minutes and 15 seconds Select options below Press to play back Press and speak to re record
66. red calls Note f a power failure occurs the list is cleared If the network does not display the number of an incoming call the call will be stored in the call list however it can not be called Call List Y Press to access the Call List Note The Call List can also be accessed via the web server see section Web Server on page 98 If you have missed or new calls in the Call List the key is flashing The latest call is shown in the display ET 12 24 am 10 11 J Daniels 4736 See section Display symbols on page 13 for an explanation of the Call List symbols As an alternative the Call List can also be accessed via the web server See section Web Server on page 98 l Scroll through the list Press to show the next call or the previous call in the list Call a list entry AGFS Lift the handset to call the shown phone number BusinessPhone Ericsson Dialog 4422 IP Office 35 Outgoing Calls 36 7 C Call List S7 Remove a list entry Press to remove the shown entry from the Call List Exit the Call List Press to exit the Call List BusinessPhone Ericsson Dialog 4422 IP Office During Calls During Calls The BusinessPhone Communication Platform allows you to handle calls in many different ways You can switch between handset and monitoring mute the microphone make an inquiry transfer the call establish a conference or put the call on hold to perform oth
67. rom the answering position Press Enter your own extension number Press Verification tone Press to finish the procedure BusinessPhone Ericsson Dialog 4422 IP Office 49 Call Forwarding 60X 000 000 50 Bypass Call Forwarding Bypass Call Forwarding allows you to call a specific extension even if Call Forwarding is activated on this extension Note To use this function your extension has to be authorized by the system administrator Press Enter extension number Press You will be connected to the specified extension regardless of which type of Call Forwarding the called extension has activated BusinessPhone Ericsson Dialog 4422 IP Office Absence Information Absence Information If you are not in the office for a certain period of time e g meeting vacation lunch illness this feature allows you to inform your callers why you are absent External callers will be routed to the operator who also has access to your absence info Note When you have activated a diversion to the mailbox with a Personal Greeting callers will receive this greeting even if you have activated the Absence Information see section Change your Personal Greeting on page 59 You can inform your callers with e Pre defined texts Enter the reason for your absence and the date and time of your return e Voice information Record a voice message and mention the reason of your absence BusinessPhone
68. rsion Press Verification tone Press to finish the procedure New incoming calls will be signalled on your phone again Note The programmed diversion address is not removed from memory the diversion is just inactive BusinessPhone Ericsson Dialog 4422 IP Office 47 Call Forwarding 48 22 H Re activate External Diversion Divert your calls to an external diversion address Press to activate the programmed External Diversion Verification tone You can make outgoing calls as usual A special dial tone and the display indication reminds you that call forwarding is active Press to finish the procedure BusinessPhone Ericsson Dialog 4422 IP Office 21X 01010 000 000 01010 000 000 Call Forwarding Follow me If you are in another room you can still answer your calls by forwarding them to where you are To activate Follow me Individual Internal Diversion must be active on your telephone Activate Follow me Note This procedure has to be executed from the telephone the calls are diverted to your defined diversion address Press Enter your own extension number and press Enter the new diversion address and press Verification tone You can make outgoing calls as usual A special dial tone and the display indication reminds you that call forwarding is active Press to finish the procedure Cancel Follow me Follow me and Individual Diversion can also be cancelled f
69. s to be bought separately The User Guide describes the facilities of the BusinessPhone Communication Platform and the Ericsson Dialog 4422 IP Office with a default programming There may be some differences in the way your phone is programmed Please consult your system administrator if you need further information Note The Ericsson Dialog 4422 phone exists in two versions i e version 1 and version 2 Underneath the telephone version 1 is marked DBC 422 01 and version 2 is marked DBC 422 02 Check to see which version you are using The latest version of this User Guide can also be downloaded from http www ericsson com enterprise Note Dialog 4422 IP Office is an IP telephone conforming to the H 323 standard i e it can only be used with a local area network LAN that supports this type of telephone The Dialog 4422 IP Office supports the Dynamic Host Configuration Protocol DHCP for determination of IP addresses If DHCP is not supported by the LAN please contact your system administrator BusinessPhone Ericsson Dialog 4422 IP Office Welcome Copyright All rights reserved No parts of this publication may be reproduced stored in retrieval systems or transmitted in any form or by any means electronic mechanical photocopying recording or otherwise without prior written permission of the publisher except in accordance with the following terms If this publication is made available on Ericsson media Ericsson
70. s to log on The display shows your name and extension number and the phone is ready for use Note During the night the phone is automatically logged off and then logged on again with the default number BusinessPhone Ericsson Dialog 4422 IP Office 23 Start the Phone Log On Off 24 x Entering letters and numbers You can see the most common letters above each key on the phone To get the letter A press key 2 once for B press key 2 twice to get C press key 2 three times and so on Note f the word to enter contains a digit the digit can be created by pressing the digit key for more than 1 second By default the first character you enter is written in upper case and the rest of the word is written in lower case Every new word starts with an upper case character that is after a soace has been entered However you can force the phone to enter all characters as upper case only or lower case only see below Press to switch between upper and lower case All entered characters are entered as upper or lower case This is only valid for the characters A Z Press to correct a wrong entry For the Dialog 4422 v 2 phone a square is shown around the available characters If you for example press 9 the following character options are shown on the display Press 9 A new character w x y z or 9 is selected each time you press the key BusinessPhone Ericsson Dialog 4422 IP Office Start the Phone
71. ss to establish a three party conference Now you have established a three party conference To mark the conference all conference members will hear a periodical conference tone Repeat the procedure to include other persons in the conference In this way you can include up to six parties in a conversation How many ofthem can be external callers depends on the programming of the system Ags Replace the handset to leave the conference BusinessPhone Ericsson Dialog 4422 IP Office 41 During Calls 42 Line gt Line Individual Hold You have an ongoing conversation Now you want to put the ongoing call on hold for a short while Press the Line key The call can be picked up on your extension within one minute or if not it will recall on your extension Press again to retake the call that has been put on hold Common Hold Press the Line key Replace the handset The call can be picked up on any extension within one minute or if not it will recall on the holding extension Press again to retake the call that has been put on hold Or Pick up on another extension Enter the number of the extension that put the call on hold Press BusinessPhone Ericsson Dialog 4422 IP Office During Calls Send Message To send a message to an extension when you receive busy tone or get no answer Callback message To send a Call Me message 9H Press to send Voice message To send a Voice messag
72. stores all dialled digits regardless of whether the call was successful or not Stored numbers can consist of a maximum of 32 digits XXX pga Press to redial the last dialled external number and lift the handset Note You can also redial a number by using the Call List see section Call List on page 35 Automatic Callback You call an extension and receive busy tone or get no answer This can also be used if no external line is free 5 Press Verification tone Note The number for Automatic Callback may differ from country to country see table Alternative Programming for Camp on Automatic Callback Call pick up Intrusion on page 90 Ags or C Replace the handset or press to finish the procedure You are called back if the extension finishes the ongoing call or the next time the extension finishes a new call You have to answer within eight seconds otherwise the Callback service is cancelled AGFS Lift the handset when you are called back The requested extension is called automatically 30 BusinessPhone Ericsson Dialog 4422 IP Office Outgoing Calls Busy Extension You call an extension and receive busy tone Camp on You can notify a busy extension of your call by sending a call waiting tone if this function is allowed 4 Press to camp on Keep handset off hook When the called extension replaces the handset it will be called automatically Notes f you receive the busy tone again the d
73. ten and follow the dedicated voice announcements When you activate the diversion the recorded greeting is played to the next caller E7 Press to finish the procedure Note When you have activated a diversion with a Personal Greeting callers will receive this greeting instead of your activated absence information BusinessPhone Ericsson Dialog 4422 IP Office 59 Mailbox System 60 Send Messages via your Mailbox With this function the mailbox system allows you to record and send messages from your mailbox to any other internal mailbox without calling the respective mailbox owner A recorded message can either be sent to one or to multiple mailboxes Note There are no distribution list numbers available Sending the same message to more than one mailbox must be done in single operations Access the mailbox See chapter Access the Mailbox on page 57 Listen and follow the voice announcements in the main menu Select to record and send messages Listen and follow the dedicated voice announcements Messages can be heard or re recorded before they are sent to a mailbox Note A message can also be sent during a call see Send Message on page 43 Outcall External Notification With this function the message system can notify you when new voice messages arrive You can specify an external number where you will be called at a pre programmed time or as soon as a new message arrives Note This feat
74. the default password from 0000 to a personal one see section Change Password on page 62 You can also divert calls from your office extension to your external position see section Call Forwarding on page 44 During the procedure you will be prompted for your password Enter the public number of your company Followed by the DISA directory number Ask the system administrator for the defined DISA directory number Listen and follow the voice announcements Note f you want to register the call on an Account Number you should use the Account Number procedure before you enter the external number see section Account Number on page 73 Enter the digit s for external line access and the desired public number Note Which digit to press for external line access depends on the configuration of the system Or Use the External Diversion function Procedure see section Call Forwarding on page 44 Note f you program a new diversion address remember to reset it when you return to your office BusinessPhone Ericsson Dialog 4422 IP Office XOX 000 000 000 000 000 Other Useful Features Account Number An Account Number can be entered to debit telephone costs to different accounts Depending on the system configuration the Account Number has to be entered from a Verified Account Number list predefined or you can invent your own Account Number The following prerequisites apply e
75. tion Call Forwarding on page 44 Extension All telephones connected to the PBX have a unique internal number up to 8 digits BusinessPhone Ericsson Dialog 4422 IP Office Information Internal callers are informed about absence and time of return External callers are diverted to the operator where the same information is available Information can be of two kinds e Pre programmed text information e Voice information Intrusion To intrude on an ongoing call when arequested extension is busy See section Outgoing Calls on page 28 Least Cost Routing A function that automatically selects the cheapest way to connect your external call not necessarily the shortest distance Mailbox The mailbox system controls the messages that are left for or sent by you when you are absent See section Mailbox System on page 55 Message A message can be sent to any extension This is useful when you receive the busy tone or get no answer There are two kinds of message e Call Me message e Voice message See section Send Message on page 43 Mute To switch the microphone temporarily off See section During Calls on page 37 BusinessPhone Ericsson Dialog 4422 IP Office Glossary Password System A four digit code needed to e g retrieve messages from the mailbox system or to enter the DISA system You can set your own Password See section Change Password on page 62
76. to the loudspeaker When you use a headset for your phone you can change the settings to get calls connected to the headset instead also called Headset Preset Notes Regardless of the type of preset setting when you lift the handset the call is always connected to the handset Monitoring works as usual i e when the Loudspeaker key is pressed the call is temporarily connected to the loudspeaker Activation and cancellation of Headset Preset can only be done when the phone is in idle mode To activate Headset Preset Press and hold for at least 4 seconds A short acknowledging tone signal is heard To cancel Headset Preset Press and hold for at least 4 seconds A short acknowledging tone signal is heard To check the current preset settings Press Either the Loudspeaker or Headset key lamp is turned on indicating the current preset settings Press BusinessPhone Ericsson Dialog 4422 IP Office Accessories Headset volume Use the Volume keys to change the volume of the headset L CA Press to change the volume The set headset volume level is stored For people with impaired hearing the headset hearing volume level can be extra amplified Use the same procedure as described in section Handset and Loudspeaker Volume on page 87 Pull out Leaf optional The pull out leaf is used for a personal phone number list and is installed under the phone See also section Install Pull out Leaf o
77. ull out leaf 95 R Reminder 70 Reset the phone 16 Ring signal tone character 78 Ring signal volume 88 S Save information 54 Send Message during calls 43 Send Messages via the mailbox 60 Set the date 83 Set the Time 82 Settings 75 Date format 80 Display contrast 85 Handset and loudspeaker volume 87 Hearing aid compatibility 87 Language 84 ute ring signal 88 Network Settings 89 122 Option unit 86 Ring signal tone character 78 Ring signal volume 88 Setting the date 83 Setting the time 82 Silent ringing 89 Time format 79 Silent ringing 89 SOS call function 22 Start the phone 17 Log off 25 Log on 21 Update software 20 Supervision Telephone Attendance 65 T Tandem configuration 69 Time format 79 Tones amp Signals 15 Transfer 40 Troubleshooting 119 Fault check list 119 U Update software 20 Useful Hints 107 WwW Web server 98 Access the web server 100 Call List 103 Change password 104 Programmable keys 105 Welcome 4 BusinessPhone Ericsson Dialog 4422 IP Office Index BusinessPhone Ericsson Dialog 4422 IP Office 123 Notes 124 BusinessPhone Ericsson Dialog 4422 IP Office Notes BusinessPhone Ericsson Dialog 4422 IP Office 125 Notes 126 BusinessPhone Ericsson Dialog 4422 IP Office Notes BusinessPhone Ericsson Dialog 4422 IP Office 127 Ericsson is shaping the future of Mobile and Broadband Internet communications through its continuous technology leadership Prov
78. ur Personal Greeting 59 120 Cleaning the telephone 118 Common Abbreviated Numbers 32 Common Bell 66 Common Hold 42 Conference 41 Contacts PhoneBook Entering names and numbers 24 D Date format 80 Deactivate the Mailbox 56 Description Display information 12 Hidden key functions 11 Lamp indications 11 Menu Structure 14 Tones amp Signals 15 Total view 8 Dial by Contacts 34 Dial by Name 32 Dictaphone function 63 Direct Inward System Access DISA 72 Display contrast 85 Display information 12 Diversion when there is no answer 44 Diversion when your extension is busy 44 Doorphone 71 DTMF Tones 73 During Calls 37 Call Waiting 41 Common Hold 42 Conference 41 From handset to handsfree 38 From handsfree to handset 38 Group Listening 37 ndividual Hold 42 nquiry 39 Mute 39 Transfer 40 BusinessPhone Ericsson Dialog 4422 IP Office E Erase information 54 F Fault check list 119 Fixed Diversion 45 Follow me 49 Forward a Voice Message 59 From handset to handsfree 38 From handsfree to handset 38 G Glossary 108 Group Call pick up 66 Group Features 64 Common Bell 66 Group Call pick up 66 Group Hunting 66 Key system 64 Supervision Telephone Attendance 65 Group Hunting 66 Group Listening 37 H Handset and loudspeaker volume 87 Headset 92 Hearing aid compatibility 87 I ncoming Calls 26 Answer calls 26 Handsfree 26 ndividual Abbreviated Numbers 33 ndividual Diversion 46 External Divers
79. ure may be restricted or not available Ask the system administrator for the availability and more information You can be notified in two different ways depending on the programming of the system e Notification with mailbox access You acknowledge the notification via your password has to differ from the default value 0000 See section Change Password on page 62 to select a new password You have full access to the mailbox system BusinessPhone Ericsson Dialog 4422 IP Office Mailbox System e Notification without mailbox access You get a short voice announcement informing you that someone has left a message for you You acknowledge the notification by pressing any key You have to call back the mailbox system to retrieve the message Note f you do not acknowledge the notification within the pre programmed time the connection is cancelled and repeated later ask the system administrator for the programmed number of notification attempts Access the mailbox See chapter Access the Mailbox on page 57 Listen and follow the voice announcements in the main menu 4 Select to set up outcall notification Listen and follow the dedicated voice announcements You can program the external notification number the notification time and activate deactivate the function The external number including the digit s for external line access can consist of up to 24 digits The time is entered in 24h format e g 2030 fo
80. x System on page 55 and Outgoing Calls on page 28 Camp on To place queue a call to a busy extension See section Outgoing Calls on page 28 Dial by Name Initiation of a call by operating a single key Internal numbers or Common Abbreviated Numbers can be stored on each extension See section Abbreviated Numbers on page 32 108 Direct Inward System Access DISA If you are working externally the DISA function enables you to make external calls long distance via the company PBX You only pay for the call to your company See section Other Useful Features on page 69 Directory number Numbers with 1 8 digits which are assigned to extensions hunting groups common bell external lines Common Abbreviated Numbers etc Diversion Incoming calls to an extension are diverted to another directory number extension common abbreviated number or the operator There are four possibilities e Direct which means that all calls to an extension are forwarded directly e Onno reply which means that a call is forwarded if it is not answered within a certain time e On busy which means that a call is forwarded if the extension is busy e When not active which means that the call is forwarded if the extension is logged off See section Call Forwarding on page 44 Diversion Bypass This is useful for letting urgent calls through to an extension where diversion is active See sec

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