Epson Perfection 610 Scanner Product Support Bulletin
Contents
1. Host computer must have an EHCI compliant USB 2 0 Hi Speed card or port installed Page 1 of 2 Windows 2000 did not support the USB 2 0 hardware specification at the time it was first released Refer to Microsoft Knowledge Base Article 319973 Universal Serial Bus 2 0 Support in Windows 2000 for more information Important Notes 1 Operating system must not be an upgrade from Windows 95 2 For Windows 2000 or XP you must be logged in as an administrator or as a user with administrator rights before you can install and use EPSON software 3 USB hubs must be self powered and connected in a first tier configuration for reliability Macintosh OS USB 1 1 Apple Macintosh computer G3 G4 or iMac with built in USB port running Mac OS 8 5 1 to 9 2 2 with all USB extensions enabled For OS X you must have 10 1 3 or later FireWire IEEE 1394 Power PC equipped Macintosh or newer with Mac OS 8 6 to 9 2 2 with Apple s FireWire 2 1 or later software installed For OS X you must have 10 1 3 or later USB 2 0 Hi Speed Not supported Important Notes 1 You cannot use a serial interface to connect the scanner 2 Interface adapter cables i e SCSI to USB or USB to Serial etc are not supported 3 USB hubs must be self powered and connected in a first tier configuration for reliability 4 FireWire port must be compliant with this specification IEEE 1394 2000 compatible Page 2 of 2 EPSON PRODUCT SUPPORT BULLETIN2. 1 Dragging the Epson Scan folder located in the Applications folder to the Trash can 2 Upgrading your scanner and using the Epson Scan driver from the new scanner to delete the driver from the older scanner and then installing the new driver Operating Systems Effected Mac OS 10 4 to 10 4 9 Affected Epson Scan Driver Versions 2 70A or later Page 1of2 PSB 2007 04 001 Correct Procedure for Deleting Epson Scan Driver Use the driver specifically written for your scanner model to uninstall the Epson Scan driver If you have more than one Epson scanner model on your computer use the driver specifically written for each scanner to uninstall its respective device driver f upgrading from a Power PC based Epson Scan driver to a Universal Binary driver first delete the Power PC driver using only the Power PC driver for your scanner model Then install the Universal Binary driver If the above procedure does not resolve the problem then manually verify that the Epson Scan files and folders listed below have been deleted EPSON Scan in Applications Folder EPSON ds scanner model located in the Library Image Capture TWAIN Data Sources folder Page 2 of 2 PSB 2007 04 001 EPSON PRODUCT SUPPORT BULLETIN Date 2 2 2004 Originator RY PSB PSB 2004 02 004 Authorization 9 DS Reference TE03 389 Rev A Total Pages 2 Product s Expression 1600 1680 1640XL Series Scanners Perfecti
3. 636 Perfection 1200 xpression 636 xpression 800 xpression 1600 Expression 1640XL xpression 1680 xpression 836XL Photo PC 500 Photo PC 600 Photo PC 650 Photo PC 700 Photo PC 750Z
4. USB Stylus Scan 2500 TWAIN v 1 10A Printer v 6 25E Expression Series Scanner Notes 1 Start your computer in 9 2 1 before you install PageManager If the Start button does not work restart the computer 2 In order to use the Twain Pro network driver you must have the scanner attached to a PC running Scan Server On a PC the scanner can use a USB SCSI or FireWire Windows 2000 Me XP only connection Stylus Scan Notes You must install Smart Panel from its own folder Start your computer in 9 2 1 From the Software CD open the Smart Panel folder Click on the Epson Smart Panel Installer icon to install Before you can launch Smart Panel you must install the Stylus Scan Updater The file can be downloaded from the Epson web site Important Note MAC OS X Classic supports USB native and network capable devices Classic does not support MAC Serial SCSI or FireWire connected devices Therefore the Expression 636 800 and 836XL that all require a SCSI connection are not supported in Classic Page of 2 Twain Driver Installation Start your computer in 9 2 1 Install the Twain driver Connect and power on the scanner Restart your computer in OS 10 1 Start Classic Launch your scanning application DARON Page 2 of 2 EPS ON PRODUCT SUPPORT BULLETIN Date 10 02 2001 PSB No PSB 2001 10 002 Reference N A Originator JD Authorization 44 Affected Product s Presto PageManager for Epson Scanners S
5. running OS X v 10 2 to v 10 2 4 Reason After completing a scan with the Epson TWAIN driver Image Capture may suddenly crash The problem appears to be isolated to Image Capture and does NOT occur in Adobe Photoshop 7 Photoshop Elements 2 0 or other TWAIN compliant applications Note Image Capture and Preview are stand alone application utilities built into OS X Steps to Reproduce 1 Launch Image Capture Open Preferences Under Scanner Preferences check the box for Use TWAIN software whenever possible 2 Quit Image Capture to save the setting 3 Re launch Image Capture 4 Click Scan 5 Click Cancel in the Epson TWAIN Full Auto mode window 6 Click Manual Mode to change to the Epson TWAIN Manual mode user interface window 7 Without making a selection in the preview window click the Scan button in the TWAIN window and wait for the scan to complete Note After acquiring an image Image Capture automatically opens the Preview application to view the image 8 Notice that Image Capture crashes after sending the resulting scanned image to the Preview application Solution and Workarounds Choose from any of the solutions listed below 1 In the Preferences settings for Image Capture do NOT check the box for Use TWAIN software whenever possible 2 If using the Epson TWAIN in Manual mode drag a selection box around the area you want to scan in the preview window before scannin
6. 2 0 or IEEE 1394 interface that does not meet the minimum system requirements will be asked to contact the interface product vendor or computer manufacturer for technical support This document is not model specific It does not include other important system requirements required to determine product compatibility on a user s computer To determine product support compatibility please refer to the specific scanner s minimum system requirements found on the outside of the product box or visit Epson s web site at www epson com The guidelines below were compiled from Microsofts and Apple s Support websites and their published system requirements for supported interface connectivity For more information on Windows and Macintosh Interface support please refer to Microsoft s online Knowledge base at www microsoft com or Apple s web site at www apple com For information on add in 3 party interface products please refer to the vendor s documentation or product support web site Windows USB 1 1 Full version Microsoft Windows 98 98 Second Edition Windows Me Windows 2000 or Windows XP or Upgrade from a full version of Windows 98 98SE Me 2000 IEEE 1394 FireWire Full versions of Windows Me 2000 XP or upgrade from a full version of Windows 98 98SE Host computer must have an OHCI compliant IEEE 1394 1995 card or port installed USB 2 0 Hi Speed Full versions of Windows XP or upgrade from a full version of Windows 98 98SE Me 2000
7. Date 3 4 2002 Originator JD PSB PSB 2002 03 001 Authorization Reference TE01 320 Rev A Total Pages 2 Product s Perfection 610 636 640 1200 1240 1250 1640 1650 2450 amp Expression 636 800 836XL 1600 1640XL 1680 Series Scanners StylusScan 2000 2500 Subject Compatibility Chart for Macintosh OS X Classic This bulletin provides information on compatibility for EPSON scanners and Stylus Scan series products running in Macintosh OS X Classic Mac OS X provides Classic environment for Mac OS 9 x compatible applications and device drivers For purposes of this document your Macintosh computer requires OS 9 2 1 and 10 1 system software To set up Classic follow the steps below 1 First install or upgrade your Macintosh system to OS 9 2 1 Then install OS 10 1 for details refer to Apple s OS X documentation 2 To start Classic click the Classicicon in System Preferences To find System Preferences go to the Apple Menu or click on the icon in the Dock bar on the desktop Classic can also be set up to start automatically during the log in process Refer to your Apple documentation for installation and operation of Macintosh OS X Classic and 9 2 1 3 Torun a Classic application just double click on it The following Epson models are supported in Classic Perfection 610 TWAIN L 1 00E USB Perfection 1240U TWAIN 5 02A Perfection 1250 TWAIN 5 53A USB Stylus Scan 2000 TWAIN v 1 10A Printer v 6 25E
8. EPSON product Support Bulletin Date April 2 2007 Originator VS PSB PSB 2007 04 001 Authorization ypa Reference TI 06 0491 Rev B Total Pages 2 Product s Expression 10000XL 1640 XL 1680 1600 800 836 XL Perfection 3490 3590 4490 V700 V750 V100 V350 1240U 1250 1260 1640 1650 1660 1670 2400 2480 2580 3170 3200 4180 4870 4990 640U 1200U 610 GT 2500 15000 30000 series scanners Subject Scanning Application Force Quits on Mac OS 10 4 This bulletin was created to inform you of an error that may occur when opening a TWAIN compliant scanning application on a Macintosh computer running OS 10 4 Description of Problem When launching a Twain compliant scanning application after deleting your Epson Scan driver with an Epson Scan uninstaller not compatible with your scanner model the application will force quit during start up For example using a Perfection 4490 driver uninstaller to delete a Perfection 3490 driver will cause your scanning application to suddenly close during start up This issue affects the following TWAIN compliant applications EPSON Creativity Suite When pressing the Scan button the Scan Assistant force quits Copy Utility Force quits during start up Photo Impression Force quits during start up Photoshop Elements Force quits during start up Photoshop Force quits during start up Photoshop CS2 Force quits during start up This issue can also occur under the following conditions
9. a Firewire connection Prevents Epson Scan from unexpectedly quitting when removing the Firewire cable from a Perfection 3200 scanner while Epson Scan is open Prevents the Epson Scan Utility from freezing when using the Perfection 1250 or 1260 scanner Enables Epson Scan to launch properly when scanning from an Expression 1680 or 1640XL with a Firewire connection Page 1 of 1 Limitations of new driver Action This driver does not support Fast User Switching in OS 10 3 This feature must be turned off before using Epson Scan You may receive an error Epson Scan cannot be started when trying to scan from a Perfection 2450 that is connected to a USB 2 0 supported port To avoid this error use a Firewire connection or a USB 1 1 only supported port Not all the scanner models on this list support Color Restoration and Dust Removal so these settings may be unavailable in Epson Scan If experiencing unstable operation when scanning from a Perfection 1250 or 1260 scanner restart your system If the computer goes into sleep mode and this setting was enabled in the Apple Menu and you try to switch to a different mode after doing a preview scan in Photoshop the Epson Scan driver will freeze This does not happen if the computer goes into sleep mode after screen saver has started To avoid lock ups change the scanning mode before the computer goes into sleep mode or re launch Epson Scan after the computer wakes u
10. does not work restart the computer Stylus Scan Notes 1 You must install the Stylus Scan drivers in a true 9 1 environment Do not install in OS X Classic the installation will hang From the Printing and Scanning Software CD open the Epson Stylus Scan 2xxx folder and click on the icon to install the drivers When prompted restart the computer Make sure the startup disk is set to OS X before restarting Start Classic and install Smart Panel 2 You must install Smart Panel from its own folder From the Software CD open the Smart Panel folder Click on the Epson Smart Panel Installer icon to install Before you can launch Smart Panel you must install the Stylus Scan Updater The file can be downloaded from the Epson web site Digital Camera Notes 1 EPSON Photo 3 must be installed in a true Mac OS 9 1 environment It cannot be installed in Mac OS X Classic mode After installation restart the computer in OS X start Classic then launch Photo 3 2 Use the EPSON Camera Monitor Setup dialog box in Apple Menu Items to assign an application before using the programmable Push Shutter Button Function 3 You can use the Push Button Function in Classic mode Photo PC 3100Z Notes 1 This camera is supported by Mac OS X native mode using the embedded Image Capture application B The following models are not supported in OS X Classic when using the connector type s described in the chart below Model Connector Type Perfection
11. es devices running in Macintosh OS X Classic mode Mac OS X provides the Classic environment mode for Mac OS 9 compatible applications and device drivers Classic mode will require Mac OS 9 1 system software To setup Classic mode follow the steps below 1 First install or upgrade your Macintosh system to OS 9 1 before installing OS X for details refer to Apple s OS X documentation 2 To start in Classic mode click the Classic icon in System Preferences To find System Preferences go to the Apple Menu or click on the icon in the Dock bar on the desktop Classic mode can also be set up to start automatically during the log in process Refer to your Apple documentation for installation and operation of Macintosh OS X Classic and 9 1 3 To run a Classic application just double click on it or a document created with the application A The following Epson models are supported in OS X Classic mode via USB Perfection 164050 TWAIN 500A 5 5 T Note MAC OS X Classic mode supports USB native and network capable devices Classic mode does not support MAC Serial SCSI or FireWire connected devices Expression Series Scanner Notes 1 When installing the TWAIN driver and you are prompted to restart your computer click Quit instead 2 Click Stop to close the Classic environment Close the System Preferences folder Then restart the computer 3 If you install PageManager v 2 40 05 for the Expression series scanners and the Start button
12. g 3 Use Adobe Photoshop 7 Photoshop Elements 2 0 or other TWAIN compliant applications instead of Image Capture 4 Upgrade your MAC OS X to 10 2 5 or higher Page 1 of 1 EPSON PRODUCT SUPPORT BULLETIN Date 04 01 2003 Originator TC PSB PSB 2003 04 003 Authorization 44 Reference N A Total Pages 2 Product s All EPSON Scanners Subject Windows and Macintosh Operating System requirements for USB 1 1 2 0 and IEEE 1394 FireWire Interface connectivity This bulletin was created to inform customers of EPSON America s support policy regarding Windows and Macintosh operating system requirements for USB 1 1 2 0 and IEEE 1394 FireWire interface connectivity Reason Currently there are many add in USB 2 0 and IEEE 1394 connection host adapter products on the market that include drivers for Windows and Macintosh OS that did not originally support specific interfaces Epson has released several scanner products with built in USB 2 0 and or IEEE 1394 FireWire ports This document provides a guideline on EPSON America s support policy on the various operating systems and the interface connections they support EPSON technical support representatives will only be able to support customers who have Epson products that are configured in accordance with the operating system requirements outlined here and in the product s documentation Epson customers experiencing problems on an Epson product connected to an add in USB
13. llation instructions for each patch then point your browser to a refer to the instructions given in the section above To access the patch files use the links listed below When you click on the link 1 If you are running Windows Me and cannot automatically launch PageManager when pressing the scanner s Start button please use this link to download an updated version of PageManager Note The patch does not support PageManager 4 00 01 see item 2 below 2 If you are running Windows Me and cannot automatically launch PageManager v4 00 01 when pressing the scanner s Start button please use this link to download an updated version of PageManager http www newsoftinc com patch download english pm40001p1fc e exe 3 If you are running Windows Me and PageManager hangs when you are launching the program you see a Watcom SQL 4 0 icon in the taskbar please use this link to update PageManager s database If you still have a problem when using PageManager then please contact Newsoft at 510 445 8616 or visit their web site EPS ON PRODUCT SUPPORT BULLETIN Date 9 07 2001 PSB No 2001 08 002 Reference TE01 045 Rev B Originator TC amp JD Authorization _ Affected Product s EPSON Imaging Products Scanners Digital Cameras and Stylus Scan Devices Subject Compatibility Chart for Macintosh OS X Classic This bulletin provides information on compatibility for EPSON Scanners Digital Cameras and Stylus Scan Seri
14. on Subject 610 640 1200 1240 1250 1260 1640 1650 1660 1670 2400 2450 31 70 3200 Series Scanners Stylus CX5200 CX3200 CX5400 All in One Products EPSON Scan TWAIN Ver 1 28 for Mac OS 10 2 to 10 3 This bulletin was created to inform you of an updated Epson Scan Twain Driver 1 28A for the following models Perfection 610 640 1200 1240 1250 1260 1640 1650 1660 1670 2400 2450 31 70 3200 series scanners Stylus CX3200 CX5200 CX5400 multi function devices Expression 1600 1680 1640XL series scanners Reason The new Epson Scan driver improves functionality when scanning in Mac OS 10 3 See the next section for the list of changes included in the new driver Driver Improvements Enables Epson Scan to start when the Scan button is pushed Enables Epson Scan to start even if the volume name Hard Disk on the desktop is only 2 bytes 2 characters in length Eliminates the error Epson scan cannot be started which occurs when the USB cable is disconnected while Epson scan is loading Corrects lock up issues when using the Zoom tool in Epson Scan Corrects functionality issues and mouse cursor lock ups when using the Histogram Adjustment Tone Correction and Image Adjustment tools or when clicking on each tool s Title bar Prevents Epson Scan from unexpectedly quitting when scanning two or more times from PhotoShop with a Perfection 1250 scanner Prevents Epson Scan from locking up when scanning from a Perfection 3200 scanner with
15. p and then change modes After scanning with the Perfection 1250 if you then close Epson Scan and disconnect the USB cable a scanner model selection dialog box may appear on the screen Click No and the box closes You can scan normally afterwards The new driver is available on the Epson web site Go to www epson com and click on Drivers amp Downloads Select your scanner model On the Downloads page look for TWAIN Driver and Epson Scan Utility v 1 28A in the Macintosh section To Install Epson Scan 1 28A 1 Launch the EPSON Scan Installer and follow the on screen instructions 2 After the TWAIN has been installed connect the USB or Firewire interface cable from the scanner to the computer To Uninstall Epson Scan 1 28A 1 Disconnect the USB interface cable from the scanner 2 Launch the EPSON Scan Installer 3 Open the drop down menu where you see Easy Install and select Uninstall 4 Click the Uninstall button Page 2 of 2 EPSON PRODUCT SUPPORT BULLETIN Date 05 08 2003 Originator TC PSB 2003 05 003 Authorization p Reference N A Total Pages 1 Product s Perfection 610 640 1240U 1640SU 1250 1650 1260 1660 2400 2450 Stylus CX3200 and Stylus CX5200 Subject Epson TWAIN v 5 75A for Apple Macintosh OS X 10 2 and Image Capture This bulletin was created to inform you of an issue that can occur when using the Epson TWAIN driver v 5 75A in Apple s Image Capture utility on a Macintosh computer
16. ubject Links to PageManager Patches This bulletin provides information and links to patches for Newsoft s Presto PageManager software that is included with several of Epson scanner products The links provide instant access to the patch files on Newsoft s web site You can also access the patches by visiting Newsoft s web site at vww newsoftinc com On the home page put do not click your pointer over the Support menu icon and click Patch from the drop down menu From the Patch Search dialog box select product PageManager and OS then click Search When you see the patch site read the description and instructions Then click Download Now to copy the patch files to your computer The following scanners are bundled with Presto PageManager Perfection 636 636U Perfection 610 Perfection 1200S 1200U Expression 800 Expression 1600 Expression 1680 Expression 1640XL GT 10000 GT 10000 GT 30000 Note To verify the version of PageManager installed on your computer launch the program and click Help from the menu bar In the drop down menu click About PageManager Patch Links To access the links listed below from the Epson web site set your browser to http support epson com filelibrary html From the Support page select your product Click on the selected link A Save As dialog box appears Select your directory and click Save to copy the file to your hard drive If you want to see a list of all the fixes as well as download and insta
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