Epson Stylus Scan 2500 All-in-One Printer Product Support Bulletin
Contents
1. click the Classicicon in System Preferences To find System Preferences go to the Apple Menu or click on the icon in the Dock bar on the desktop Classic can also be set up to start automatically during the log in process Refer to your Apple documentation for installation and operation of Macintosh OS X Classic and 9 2 1 3 Torun a Classic application just double click on it The following Epson models are supported in Classic Perfection 610 TWAIN L 1 00E USB Perfection 1240U TWAIN 5 02A Perfection 1250 TWAIN 5 53A USB Stylus Scan 2000 TWAIN v 1 10A Printer v 6 25E USB Stylus Scan 2500 TWAIN v 1 10A Printer v 6 25E Expression Series Scanner Notes 1 Start your computer in 9 2 1 before you install PageManager If the Start button does not work restart the computer 2 In order to use the Twain Pro network driver you must have the scanner attached to a PC running Scan Server On a PC the scanner can use a USB SCSI or FireWire Windows 2000 Me XP only connection Stylus Scan Notes You must install Smart Panel from its own folder Start your computer in 9 2 1 From the Software CD open the Smart Panel folder Click on the Epson Smart Panel Installer icon to install Before you can launch Smart Panel you must install the Stylus Scan Updater The file can be downloaded from the Epson web site Important Note MAC OS X Classic supports USB native and network capable devices Classic does not support2. Description When running the software setup installer from the Stylus Scan 2000 2500 product CD to install Smart Panel and the printer scanner drivers the following error message appears when you click the Add Software button EPSON Software Installer H In the current MacOS there are no applications which can be run normally Solution To address this issue and properly run Smart Panel follow the instructions below 1 Install Smart Panel and the Stylus Scan drivers printer amp scanner separately from their respective folders Do not attempt to launch Smart Panel at this point or you will get an error message that says Cannot find correct info for the multi function device To enable Smart Panel to launch correctly you must install the Smart Panel updater This program automatically updates the Smart Panel preferences file The updater can be downloaded from Epson s web site Please use one of the following links to access the updater Follow the on screen instructions to download the file Stylus Scan 2000 http support epson com hardware allinone ss2k__ filelibrary html Stylus Scan 2500 http support epson com hardware allinone ss25__ filelibrary html Updater Installation Instructions he OP Double click the Updater file to extract the Installer folder Double click the appropriate Stylus Scan Update icon Click Install on the next screen When the installation has finished click Quit Lau
3. INF folder 4 Key in epsnmfp to find the following two file names epsnmfp inf epsnmfp pnf Rename the files to epsnmfp ing epsnmfp png If you don t find the files then go to the menu bar at the top of Windows Explorer and open Tools Select Folder Options Click the View tab If there is no bullet then select the Show hidden files and folders setting Scroll down and uncheck Hide file extensions for known file types Perform a refresh on the Windows Explorer screen and search again for the two files When you find them change the names as described above 5 Click the Start button Right click on My Computer Click Properties Click the Hardware tab Click on the Device Manager button 6 In Device Manager double click on Imaging Devices Then double click on the StylusScan product name This brings up the Property sheets Click the Driver tab Click the Update driver button Note If you don t see your Stylus Scan product listed in Device Manager then reboot the computer Windows should detect the device and launch the Found New Hardware Wizard Now go to step 8 to continue the installation 7 Select Install from list or specific location and click Next 8 On the next screen uncheck Search removable media Checkmark Include this location in the search Click Browse 9 In the Browse for folder dialog box scroll to the CD ROM drive letter If you have the Stylus Scan 2500 scroll to the Epson Win2000 folder an
4. take you to a Software Agreement page Read the Installation instructions before you click the I agree statement 3 For problems when using Smart Panel s Scan to Fax with FaxSTF 6 0 please use this link for the latest fix www newsoftinc com patch download eneli 4 For problems running the Auto Installer from the product s Printing and Scanning Software Installation CD in OS 9 1 please use this link to update the Epson Smart Panel preferences file Special note To avoid the In current MAC OS there are no applications that can be run normally error install Smart Panel from its own folder EPSON Smart Panel and the printer scanner drivers from their own folders Epson Stylus Scan 2000 or 2500 Trash the original Epson Smart Panel preferences file Then copy the updated Preferences file to the Preferences folder on your hard disk Launch Smart Panel Visit NewSoft s web site for additional download instructions If you still require technical support for Smart Panel please contact NewSoft at 510 445 8616 or visit their web site at EPS ON PRODUCT SUPPORT BULLETIN Date 9 24 2001 PSB No PSB 2001 09 003 Reference TE00 683 Originator JD Authorization 44 Affected Product s Stylus Scan 2000 2500 Subject Smart Panel Updater for Macintosh OS 9 1 This bulletin provides Smart Panel updater information that addresses Stylus Scan 2000 2500 Smart Panel compatibility issues with Mac OS 9 1
5. EPSON PRODUCT SUPPORT BULLETIN Date 4 1 2002 Originator JD PSB PSB 2002 04 001 Authorization pas Reference N A Total Pages 3 Product s Stylus Scan 2000 2500 Subject Product Installation on Windows XP This bulletin was created to provide installation instructions for the Stylus Scan 2000 2500 products on Windows XP Issue Windows XP provides built in scanner and printer driver support for these products The drivers provide scanning capability via Microsofts WIA Windows Image Acquisition user interface and printing capability via Windows XP compatible applications As soon as you connect your Stylus Scan product to the computer Windows automatically detects the device and installs the drivers However these drivers won t work with Epson s Smart Panel In order to scan and print from Smart Panel you must install Epson drivers Although Epson does not provide XP drivers for the Stylus Scan products you can use the Windows 2000 drivers The next section provides instructions on how to install and configure your Stylus Scan product on Windows XP Resolution If you have the Stylus Scan 2000 you will need to order the Epson Stylus Scan Drivers for Windows 2000 CD The product code is CPD 10857 Call Epson s Technical Support to order a copy If you have the Stylus Scan 2500 2500Pro you will need the updated Printing and Scanning Software CD The product code for this CD is CPD 9146R1 Look for this code on the CD that c
6. IN 5 02A USB Expression 1640XL TWAIN Pro Pro Network 2 00A Expression 1680 Note MAC OS X Classic mode supports USB native and network capable devices Classic mode does not support MAC Serial SCSI or FireWire connected devices Expression Series Scanner Notes 1 When installing the TWAIN driver and you are prompted to restart your computer click Quit instead 2 Click Stop to close the Classic environment Close the System Preferences folder Then restart the computer 3 Ifyou install PageManager v 2 40 05 for the Expression series scanners and the Start button does not work restart the computer Stylus Scan Notes 1 You must install the Stylus Scan drivers in a true 9 1 environment Do not install in OS X Classic the installation will hang From the Printing and Scanning Software CD open the Epson Stylus Scan 2xxx folder and click on the icon to install the drivers When prompted restart the computer Make sure the startup disk is set to OS X before restarting Start Classic and install Smart Panel 2 You must install Smart Panel from its own folder From the Software CD open the Smart Panel folder Click on the Epson Smart Panel Installer icon to install Before you can launch Smart Panel you must install the Stylus Scan Updater The file can be downloaded from the Epson web site Digital Camera Notes 1 EPSON Photo 3 must be installed in a true Mac OS 9 1 environment It cannot be installed in Mac OS X Classic mo
7. MAC Serial SCSI or FireWire connected devices Therefore the Expression 636 800 and 836XL that all require a SCSI connection are not supported in Classic Page of 2 Twain Driver Installation Start your computer in 9 2 1 Install the Twain driver Connect and power on the scanner Restart your computer in OS 10 1 Start Classic Launch your scanning application DARON Page 2 of 2 EPSON PRODUCT SUPPORT BULLETIN Date 12 24 2001 Originator JD PSB PSB 2002 01 005 Authorization 4 Reference TE00 613 Rev A Total Pages 1 Product s StylusScan 2500 Subject Epson Scanner Monitor amp Epson Printers This bulletin was created to inform you of an issue that occurs when the StylusScan 2500 and another Epson inkjet printer are installed on the same computer and both using a parallel port connection Issue If you are running Windows 95 or 98 and you have an Epson inkjet printer installed via parallel and then install a StylusScan 2500 as a parallel device you will not be able to print again from the other Epson printer When you install the drivers for the Stylus Scan 2500 the program loads a utility called Epson Scanner Monitor The utility starts up by default when Windows is launched This program monitors the parallel port in the same way Epson Status Monitor 3 does for the other Epson printer Once the Scanner Monitor takes control of the port the other printer stops working Resolution An updated Twain driver t
8. ORT BULLETIN Date 9 24 2001 PSB No PSB 2001 09 005 Reference N A Originator JD Authorization 44 Affected Product s Perfection 640 1240 1640 1250 1650 amp Stylus Scan 2000 2500 Subject Links to Smart Panel Patches This bulletin provides information and links to patch updates for Epson Smart Panel software that is packaged with several of Epson scanner and all in one products The links provide instant access to the patch files for easy download and installation You can also access the patches by visiting NewSoft s web site For a complete list of all the fixes as well as download and installation instructions for each patch then point your browser to WWW newsoftinc com fnd refer to the instructions given below 1 On the home page put do not click your pointer over the Support menu icon and click Patch from the drop down menu 2 From the Patch Search dialog box select product EPSON Smart Panel and OS then click search 3 When you see the patch site read the description and instructions 4 Then click Download Now to copy the patch files to your computer Available Patch Links To access the links from the Epson web site set your browser to http support epson com filelibrary html From the Support page select your product Click on the selected link A Save As dialog box appears Select your directory and click Save to copy the file to your hard drive For instructions on installing the patch point you
9. ame with your product The code is imprinted on the label If the code says CPD 9146 you need to call Epson s Technical Support to order the newer CD Note Smart Panel is not available as a downloadable file from our Web site Therefore do not download the Stylus Scan Windows 2000 drivers In order for Smart Panel to work it must be installed at the same time as the drivers You must use the setup installer on the CD for installing Smart Panel and the drivers Steps Important Before you start you must have sufficient access rights to install uninstall and use the Epson drivers and Smart Panel software Therefore when you start up Windows XP always log in as administrator or as a user with administrator rights 1 Depending on the product you have insert either the Stylus Scan Windows 2000 or Printing and Scanning Software CD into the CD ROM drive 2 Attach your Stylus Scan product to your computer with a USB cable and turn it on Do not use a parallel connection If this is the first time that you are connecting the Stylus Scan to your computer Windows XP will detect the device install drivers and automatically configure the port This only takes a few moments so do not interrupt the process Once completed go to the next step 3 Open Windows Explorer and double click the Windows folder Click once on the INF folder and press the F3 key This brings up the Search utility Set the search parameters to look within the C Windows
10. d double click the Win2000 folder Click OK If you have the Stylus Scan 2000 scroll to the ss2000 folder double click on it and click OK Click Next 10 A Hardware Installation dialog box should appear It says the driver has not passed Windows Logo testing Click the Continue Anyway button 11 Once the driver files have finished copying to the hard drive you will see either the Update or Found New Hardware Wizard screen Click Finish 12 Open My Computer If you have the Stylus Scan 2500 double click on the Epson_ss2500 CD icon Double click the ss2500 folder Double click on Cdsetup exe If you have the Stylus Scan 2000 double click on the Epson icon Double click on the ss2000 icon Double click on Cdsetup exe You will see the Software Setup window 13 Click once on the Add Software button Make sure both Smart Panel and the drivers have a check mark in front of them Click OK 14 When the printer driver installation is ready to begin you will see a Driver Installation Warning dialog box Click OK 15 When the files have finished copying to your hard drive you should see the StylusScan Utility Setup dialog box The message should say Driver installation and port configuration were completed successfully Click OK Then click Restart Note After you restart your computer Windows may redetect the printer on your Stylus Scan product and automatically install a driver Do not try to interrupt this process It will not affect
11. de After installation restart the computer in OS X start Classic then launch Photo 3 2 Use the EPSON Camera Monitor Setup dialog box in Apple Menu Items to assign an application before using the programmable Push Shutter Button Function 3 You can use the Push Button Function in Classic mode B The following models are not supported in OS X Classic when using the connector type s described in the chart below
12. esolution A patch for Smart Panel that corrects this problem is now available on Epson s web site Go to p and navigate to the StylusScan 2500 support page to find the updated patch Before installing the patch you must have Smart Panel 1 10A already installed on your computer To verify if you have this version on your computer launch Smart Panel On the main user interface screen click on the light bulb icon in the upper left corner Click About to see the version If the version says 1 00A then you will need the updated software CD CPD 9146R1 Please call the Epson technical support line at 562 276 4382 U S or 905 709 2567 Canada to obtain a copy If you have Smart Panel 1 10A installed then follow these steps to load the patch 1 Follow the on screen instructions to extract the patch files Then double click on Setup exe to start the installation 2 Follow the on screen instructions to complete the installation 3 Once the installer has finished copying the files to your hard drive you get an Information dialog box on the screen that says Smart Panel has been successfully installed Click OK 4 Open Control Panel and double click Scanners and Cameras 5 Double click on the StylusScan 2500 Click on the Events tab The Send to this Application box should now list Epson Smart Panel The program should have a checkmark in front of it If it does not then put a checkmark in the box Then click Apply and OK EPS ON PRODUCT SUPP
13. hat corrects this problem is now available on Epson s web site Go to Wwww epson com and navigate to the StylusScan 2500 support page to find the updated driver To install the driver follow these steps 1 Follow the on screen instructions to extract the driver files Then double click on Setup exe to start the installation 2 Inthe Select Interface box choose LPT1 printer port Click Next 3 Once the installer has finished copying the files to your hard drive the Screen Calibration utility box appears Click Next and follow the on screen instructions When finished click OK 4 The StylusScan 2500 Setup box appears when the installation has been completed Click OK 5 Restart your computer to finish the update process EPSON PRODUCT SUPPORT BULLETIN Date 12 24 2001 Originator JD PSB PSB 2002 01 004 Authorization MA Reference TE00 684 Rev A Total Pages 1 Product s StylusScan 2500 Subject Epson Smart Panel Patch for Windows Me This bulletin was created to inform you of an issue that occurs after installing Smart Panel for the StylusScan 2500 on Windows Me Issue The Scanners and Cameras Events feature in Windows Me does not support the version of Epson Smart Panel bundled with your product Consequently after you install Smart Panel the program does not show up under the Send to this Application list in the Events box This prevents the Scan button on your StylusScan product from working properly in Windows R
14. nch Smart Panel it should open and display the main user interface screen EPSON PRODUCT SUPPORT BULLETIN Date 8 15 2001 PSB No 2001 08 002 Reference TE01 045 Rev A Originator TC amp JD Authorization _ 4 Affected Product s EPSON Imaging Products Scanners Digital Cameras and Stylus Scan Devices Subject Compatibility Chart for Macintosh OS X Classic This bulletin provides information on compatibility for EPSON Scanners Digital Cameras and Stylus Scan Series devices running in Macintosh OS X Classic mode Mac OS X provides the Classic environment mode for Mac OS 9 compatible applications and device drivers Classic mode will require Mac OS 9 1 system software To setup Classic mode follow the steps below 1 First install or upgrade your Macintosh system to OS 9 1 before installing OS X for details refer to Apple s OS X documentation 2 To start in Classic mode click the Classic icon in System Preferences To find System Preferences go to the Apple Menu or click on the icon in the Dock bar on the desktop Classic mode can also be set up to start automatically during the log in process Refer to your Apple documentation for installation and operation of Macintosh OS X Classic and 9 1 3 To run a Classic application just double click on it or a document created with the application A The following Epson models are supported in OS X Classic mode via USB Perfection 6360 Perfection 12000 Perfection 1640SU TWA
15. r browser to WWW newsoftinc com Then follow instructions 1 4 listed above Perfection 640 1240 and 1640 1 For MFC42 dll errors when launching Smart Panel in Windows and 3 party printer issues such as runtime errors when using Smart Panel s Copy utility in Windows 2000 please use this link to update your software Perfection 640 1240 1640 1250 amp 1650 1 For problems using 3 party printers and Copy Utility with Smart Panel v 1 01A 1 02A 1 03A and 2 00A for Windows please use this link to update to the latest version 2 0A ttp www newsoftinc com patch download english copy2 exe 2 For scanning or printing issues when using Photo Print bundled with Smart Panel v 1 01A 1 02A 1 03A and 2 00A for Windows please use this link to update your software http www newsoftinc com patch download english epp131 exe Perfection 1250 amp 1650 1 For image quality issues when using Smart Panel s Scan to Web for Windows please use this link to update your software www newsoftinc com patch download english scantoweb_e exe Stylus Scan 2000 2500 Windows 1 For problems sending and receiving documents when using Smart Panel s Scan to OCR with WinFax Basic please use this link to upgrade the fax engine MAC 1 For image quality problems or Cannot scan to OCR errors when using Smart Panel s Scan to OCR please use this link to update your software Note This link will
16. the installed Epson drivers 16 Open the Printers window You should see a printer icon labeled Epson Stylus Scan 2000 or Epson Stylus Scan 2500 Verify it has a checkmark next to it and that it says Ready Verify printer communication by running a test page If you want to test both the scanner and printer at the same time launch Smart Panel and use the Copy utility For more information on how to use Smart Panel refer to your User s Guide Note If the Stylus Scan does not say Ready then right click on the icon and click on Set as Default EPSON PRODUCT SUPPORT BULLETIN Date 3 4 2002 Originator JD PSB PSB 2002 03 001 Authorization Reference TE01 320 Rev A Total Pages 2 Product s Perfection 610 636 640 1200 1240 1250 1640 1650 2450 amp Expression 636 800 836XL 1600 1640XL 1680 Series Scanners StylusScan 2000 2500 Subject Compatibility Chart for Macintosh OS X Classic This bulletin provides information on compatibility for EPSON scanners and Stylus Scan series products running in Macintosh OS X Classic Mac OS X provides Classic environment for Mac OS 9 x compatible applications and device drivers For purposes of this document your Macintosh computer requires OS 9 2 1 and 10 1 system software To set up Classic follow the steps below 1 First install or upgrade your Macintosh system to OS 9 2 1 Then install OS 10 1 for details refer to Apple s OS X documentation 2 To start Classic
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