Dell Vizioncore Support Manual
Contents
1. matrix Operating System Version Architecture Additional Details Microsoft Windows Server 2003 x86 32 bit support x86 64 32 bit and 64 bit support Important The vFoglight Management Server requires a Java Runtime Environment JRE to run Please see Operating System Patch Requirements for the JRE on page 32 for JRE and operating system patch requirements Supported Platforms 31 Supported External Databases Supported External Databases The vFoglight Management Server requires a database repository You have the option of using the embedded database included with vFoglight or using an external database The external database must be a supported platform and version Customers are responsible for the procurement installation and management of an external database The following table outlines the external databases supported for vFoglight 5 2 4 These versions are supported for any platform supported for the vFoglight Management Server Database Supported Versions Oracle e Oracle 9i R2 9 2 x branch Oracle 10g R2 10 2 x branch MySQL 5 0 x branch with 5 0 27 as the minimum allowed version While you can run your external database on any operating system platform supported by your database vendor Vizioncore will only support database issues that can be reproduced on the following OS platforms 32 or 64 bit Operating System Version Microsoft Windows Server 2002. Single Tier vFoglight Hardware Requirements ssseeeeeee ener tenente rri triente 24 32 DIEP latfoffTis i2 cci eot e ene e eie dee d eti nee e eR Meat Nn 64 DIEPIatforio iiec corti rit eicere eee ve cedent ety ere ver Pe P Pe toe Multi Tier vF oglight Hardware Requirements eee vFoglight Management S erver 32 and 64 bit Platforms vFoglight Database Repository 32 and 64 bit P latforms Supported Platforms nennen nennen rennen nenne reste rite rite reete e e HE eie o 4 29 Supported Platforms for the vFoglight Management Server nennen 30 Supported ExtemaliDatabases sy 2 olent gei cei tete tinte rnb tere cere aaa aa eate ehe ipod 31 Operating System Patch Requirements for the J RE seen nennen 32 Supported Web BOWS ENS isinisi nai ciet rene tee vereri ov recs edavdevecv eee tee i YF P dcus Supported Report Viewer vFoglight System Requirements and Platform Support Guide Introduction to this Guide This chapter provides information about what is contained in the vFoglight System Requirements and Platform Support Guide It also provides information about the vFoglight documentation suite and Vizioncore This chapter contains the following sections imd vtr E X PRONE DOS GUM B eee c eter rnc ene ee eb Dur rc b eeu prec Pu ter vFogliaht Documentation SUWE siiin TR ENGI sc cdd ee ped uen eid e ce reno rd ta eod o hd d ean About V
3. documentation set for each vFoglight cartridge that you deploy Documentation is provided in a combination of online help PDF and HTML Introduction to this Guide 7 vFoglight Documentation Suite Online Help You can open the online help by selecting the Help tab from vFoglight s action panel B fogig D Sip t General Design Helo Administ ation and Cont igur ation Guide nd Une Reference Guide Web Component Guide Web Component Tutorial Web Component Reference 999999 PDF The Getting Started Guide What s New Guide System Requirements and Platform Support Guide Installation and Setup Guide set Administration and Configuration Guide vFoglight User Guide Command Line Reference Guide Web Component Guide and Web Component Tutorial are provided as PDF files The PDF guides are included in the zip file downloaded from Vizioncore Adobe Reader is required HTML Release Notes are provided in HTML Core Documentation Set The core documentation set consists of the following files Release Notes HTML Getting Started Guide PDF What s New Guide PDF System Requirements and Platform Support Guide PDF Installation and Setup Guide set all in PDF format e Installation and Setup Guide Installing on Windows with an Embedded MySQL Database e Installation and Setup Guide Installing on Windows with an External MySQL Database vFoglight System Requirements and Platform Support
4. Address Support ap dell com International Access Code 00 Country Code 64 E mail Address Technical Support Customer Service Sales Support ap dell com contactus 0800 441 567 Nicaragua Web Address E mail Address Technical Support Customer Service Sales www dell com ni la techsupportedell com 001 800 220 1377 Norway Lysaker Web Address Support euro dell com Nu Technical Support 671 16882 International Access Code 00 Relational Customer Service 671 17575 C Home Small Business Customer Service 231 62298 ountry Code 47 P Switchboard 671 16800 Fax Switchboard 671 16865 Panama Web Address www dell com pa E mail Address la techsupport dell com Technical Support Customer Service Sales 011 800 507 1264 Peru Web Address www dell com pe E mail Address Technical Support Customer Service Sales la techsupport dell com 0800 50 669 Poland Warsaw International Access Web Address E mail Address support euro delI com pl support techedell com Customer Service Phone 57 95 700 Code 011 Customer Service 5795 999 Country Code 48 Sales 57 95 999 City Code 22 Customer Service Fax 57 95 806 Reception Desk Fax 57 95 998 Switchboard 57 95 999 Portugal Web Address Support euro dell com nternational A ness Technical Support 707200149 Code 00 Customer Service 800 300 413 Sales 800 300 410 or 800 300 411 or Country Code 351 800 300 412 or 2
5. Customer Service 22537 2707 ountry Code 420 ax 22537 2714 Technical Fax 22537 2728 Switchboard 22537 2711 Denmark Copenhagen Web Address Support euro dell com Intemational Ae Technical Support l 7023 0182 Code 00 Customer Service Relational 7023 0184 Country Code 45 Home Small Business Customer Service 3287 5505 Switchboard Relational 3287 1200 Switchboard Fax Relational 3287 1201 Switchboard Home Small Business 3287 5000 Switchboard Fax Home Small Business 3287 5001 Dominica Web Address E Mail Address Technical Support Customer Service Sales www dell com dm la techsupport dell com toll free 1 866 278 6821 Dominican Republic Web Address E Mail Address Technical Support Customer Service Sales www dell com do la techsupport dell com 1 800 156 1588 Ecuador Web Address www dell com ec E Mail Address la techsupport dell com Technical Support Customer Service Sales Calling from Quito toll free 999 119 877 655 3355 Technical Support Customer Service Sales Calling from Guayaquil toll free 1800 999 119 877 655 3355 EI Salvador Web Address www dell com sv E Mail Address la techsupport dell com Technical Support Customer Service Sales 800 6132 Finland Helsinki International Access Web Address E Mail Address Technical Support support euro dell com fi_support dell com 0207 533 555 Code 990 Customer Service 020
6. Hardware Requirements vFoglight Database Repository 32 and 64 bit Platforms The hardware requirements for a vFoglight Database Repository Server tier installation are as follows 32 bit 64 bit CPU 2 way 2 4 GHz CPUs one of the following e dual core 2 single core RAM 3 GB in total 6 GB in total 2 GB for database repository GB for the operating system 4 GB for the database repository 2 GB for the operating system Storage 80 GB 10000 RPM hard disk or better 28 vFoglight System Requirements and Platform Support Guide Supported Platforms This chapter outlines the platforms supported for the vFoglight Management Server and database repository supported platforms for the vFoglight Agent Manager and requirements for other software used with vFoglight This chapter contains the following sections Supported Platforms for the vFoglight Management Server ssssennee 30 Supported External Databas tSo niinen r ias 31 Supported Web BONS GE nainii nocte nnt tnmen 32 Subparted REPNE VIEWER economie eee nen ite inns 33 30 vFoglight System Requirements and Platform Support Guide Supported Platforms for the vFoglight Management Server Vizioncore supports the platforms listed in the following table These platforms have passed quality assurance testing with vFoglight Note vFoglight is licensed for open systems only in accordance with the supported platform
7. OptiPlex and Latitude Technical Support Dimension Inspiron and Electronics and Accessories Support ap dell com toll free 1800 880 193 toll free 1800 881 306 City Code 4 i Technical Support PowerApp PowerEdge toll free 1800 881 386 PowerConnect and PowerVault Customer Service toll free 1800 881 306 option 6 Transaction Sales toll free 1800 888 202 Corporate Sales toll free 1800 888 213 Mexico Web Address www dell com mx International Access Code 00 E mail Address Customer Technical Support la techsupport dell com 001 877 384 8979 or 001 877 269 3383 Sales 50 81 8800 or 01 800 888 3355 Country Code 52 Customer Service 001 877 384 8979 or 001 877 269 3383 Main 50 81 8800 or 01 800 888 3355 Montserrat E mail Address la techsupport dell com Technical Support Customer Service Sales Toll free 1 866 278 6822 Netherlands E mail Address Ia techsupportadell com Web Address support euro dell com Antilles Netherlands Technical Support 020 674 45 00 i Technical Support Fax 020 674 47 66 Amsterdam International Access Code 00 Country Code 31 City Code 20 Home Small Business Customer Service Relational Customer Service Home Small Business Sales Relational Sales Home Small Business Sales Fax Relational Sales Fax 020 674 42 00 020 674 43 25 020 674 55 00 020 674 50 00 020 674 47 75 020 674 47 50 Switchboard 020 674 50 00 Switchboard Fax 020 674 47 50 New Zealand Web
8. 1 422 07 10 Fax 21 424 01 12 Puerto Rico Web Address www dell com pr E mail Address Technical Support Customer Service Sales la techsupport dell com 1 877 537 3355 St Kitts and Nevis Web Address E mail Address Technical Support Customer Service Sales www dell com kn la techsupport dell com toll free 1 866 540 3355 St Lucia Web Address E mail Address Technical Support Customer Service Sales www dell com Ic la techsupport dell com toll free 1 866 464 4352 St Vincent and the Web Address www dell com vc Grenadines E mail Address la techsupport dell com Technical Support Customer Service Sales toll free 1 866 464 4353 Singapore NOTE The phone numbers in this section should International Access Code 005 Country Code 65 be called from within Singapore or Malaysia only Web Address Technical Support Dimension Inspiron and Electronics and Accessories Technical Support OptiPlex Latitude and Dell Precision Technical Support PowerApp PowerEdge PowerConnect and PowerVault Customer Service Transaction Sales Corporate Sales support ap dell com toll free 1 800 394 7430 toll free 1 800 394 7488 toll free 1 800 394 7478 toll free 1 800 394 7430 option 6 toll free 1 800 394 7412 toll free 1 800 394 7419 Slovakia Prague International Access Code 00 Country Code 421 Web Address E mail Address Technical Support Customer Service Fa
9. 3 RedHat Enterprise Linux AS ES 5 IBM AIX 5 8 HP UX lli v2 Sun Solaris 10 32 vFoglight System Requirements and Platform Support Guide Operating System Patch Requirements for the J RE The vFoglight Management Server and the vFoglight Agent Manager require a Java Runtime Environment JRE In order for vFoglight to run properly it requires that the operating system is at a minimum patch level to support our JRE Please ensure that your OS is properly patched for the JRE It is recommended that you check with your OS vendor for the latest patches for your platform The vFoglight Management Server must be patched to support Java 1 6 Monitored hosts must be patched to support Java 1 5 Supported Web Browsers The following table lists the Web browsers supported for use with vFoglight 5 2 4 Note that you must use the latest patch release for the browsers Browser Type Operating System Internet Explorer 6 and 7 Windows XP Windows 2003 Windows Vista IE 7 only Firefox 2 and 3 Windows XP Windows 2003 Windows Vista Linux RedHat SuSE Note Firefox 3 is only supported on Desktop Linux Enterprise Linux is not supported Supported Platforms 33 Supported Report Viewer Supported Report Viewer To view PDF reports in vFoglight Adobe Acrobat Reader version 7 0 9 or higher is preferred 34 vFoglight System Requirements and Platform Support Guide Index A about v
10. 7 533 538 Country Code 358 City Code 9 Switchboard 0207 533 533 Sales under 500 employees 0207 533 540 Fax 0207 533 530 Sales over 500 employees 0207 533 533 Fax 0207 533 530 France Paris Web Address Support euro dell com Montpellier Home and Small Business International Access Technical Support 0825 387 270 Code 00 Customer Service 0825 832 833 Country Code 33 Switchboard 0825 004 700 City Codes 1 4 Switchboard calls from outside of France Sales Fax Fax calls from outside of France Corporate 04 99 75 40 00 0825 004 700 0825 004 701 04 99 75 40 01 0825 004 719 VIRES RI 0825 338 339 Switchboard 55 94 71 00 01 55 94 71 00 Sales Germany Frankfurt Web Address support euro dell com International Access E mail Address tech_support_central_europe dell com Code 00 Technical Support 069 9792 7200 Country Code 49 Home Small Business Customer Service Global Segment Customer Service 0180 5 224400 069 9792 7320 City Code 69 Preferred Accounts Customer Service 069 9792 7320 Large Accounts Customer Service 069 9792 7320 Public Accounts Customer Service 069 9792 7320 Switchboard 069 9792 7000 Greece Web Address Support euro dell com International Access Code 00 Technical Support Gold Service Technical Support 00800 44 14 95 18 00800 44 14 00 83 Switchboard 2108129810 Country Code 49 Gold Service Switchboard 2108129811 Sales 2108129800 Fax 2108129812 Grenada Web Address www de
11. Code 00 Country Code 44 City Code 1344 Web Address E mail Address Customer Service Website Sales Home and Small Business Sales Corporate Public Sector Sales Customer Service Home and Small Business Corporate Preferred Accounts 500 5000 employees Global Accounts Central Government Local Government amp Education upport euro delI com dell direct supportedell com support euro dell com uk en ECare form home asp 0870 907 4000 01344 860 456 0870 906 0010 01344 373 185 0870 906 0010 01344 373 186 01344 373 196 01344 373 199 Health 01344 373 194 Technical Support Corporate Preferred Accounts PCA 10004 0870 908 0500 employees Other Dell Products 0870 353 0800 General Home and Small Business Fax 0870 907 4006 Uruguay Web Address www dell com uy E mail Address Technical Support Customer Service Sales la techsupport dell com toll free 000 413 598 2521 U S A Austin Texas International Access Code O11 Country Code 1 Automated Order Status Service AutoTech portable and desktop computers Hardware and Warranty Support Dell TV Printers and Projectors for Relationship customers Consumer Home and Home Office Support for Dell products Customer Service Employee Purchase Program EPP Customers Financial Services Web Address Financial Services lease loans Financial Services Dell Preferred Accounts DPA Business Customer Service Employee Purchase Prog
12. Customer 0820 240 530 17 Switchboard 0820 240 530 00 Bahamas Web Address www dell com bs E Mail Address la techsupport dell com Technical Support Customer Service Sales toll free 1 866 874 3038 Barbados Web Address www dell com bb E Mail Address Technical Support Customer Service Sales la techsupport dell com 1 800 534 3142 Belgium Brussels Web Address Support euro dell com General Support 02 481 92 88 General Support Fax 02 481 92 95 Customer Service 02 713 15 65 Corporate Sales 02 481 91 00 Fax 02 481 91 99 Switchboard 02 481 91 00 Bolivia Web Address www dell com bo E Mail Address la_techsupport dell com Technical Support Customer Service Sales toll free 800 10 0238 Brazil Web Address www dell com br International Access Code 00 Country Code 55 City Code 51 E Mail Address Customer Service and Tech Support Technical Support Fax Customer Service Fax Sales BR_TechSupport dell com 0800 970 3355 51 2104 5470 51 2104 5480 0800 722 3498 British Virgin Islands Technical Support Customer Service Sales toll free 1 866 278 6820 Brunei Technical Support Penang Malaysia 604 633 4966 Country Code 673 Customer Service Penang Malaysia 604 633 4888 Transaction Sales Penang Malaysia 604 633 4955 Canada North York Online Order Status Web Address www dell ca ostatus Ontario AutoTech automated Hardware and Warranty International Access Code 011 Support C
13. Foglight 6 C contacting Vizioncore 9 D database platform support 31 documentation cartridge 8 core 7 feedback 8 Suite 6 extemal databases 31 support 31 H hardware requirements overview 24 installation recommendations 24 J JRE requirements 32 M multi tier system requirements 26 0 operating system patch requirements for RE 32 R recommendations installing vFoglight 24 S single tier system requirements 24 supported external databases 31 supported platforms vFoglight Management Server 30 supported web browsers 32 T text conventions 9 V vFoglight distributed system requirements 26 hardware overview 24 single system requirements 24 vFoglight Database Repository hardware requirements 27 vFoglight Management Server 36 Foglight System Requirements and Platform Support Guide hardware requirements 26 supported platforms 30 Ww web browsers 32
14. Guide e Installation and Setup Guide Installing on Windows with an External Oracle Database Administration and Configuration Guide PDF and online help vFoglight User Guide PDF and online help Advanced Configuration Guide set Command Line Reference Guide PDF and online help Web Component Guide PDF and online help Web Component Tutorial PDF and online help Web Component Reference online help Cartridge Documentation Sets When you deploy a cartridge the documentation set for the cartridge is installed The online help for the cartridge is integrated automatically with the core vFoglight help When you open the help the name of the cartridge is displayed in a top level entry within the table of contents Some cartridges include additional PDF guides which may be one or more of the following a Getting Started Guide an Installation Guide a User Guide and a Reference Guide Feedback on the Documentation We are interested in receiving feedback from you about our documentation For example did you notice any errors in the documentation Were any features undocumented Do you have any suggestions on how we can improve the documentation All comments are welcome Please submit your feedback to the following email address info vizioncore com Please do not submit Technical Support related issues to this email address Text Conventions Introduction to this Guide 9 TextConventions The following ta
15. RAM and disk storage for 32 and 64 bit installations of the vFoglight Management Server and the database repository This chapter contains the following sections About vFoglight Hardware Requirements esee 24 Single Tier vFoglight Hardware Requirements eeeeeenennenennnnennnnnnnes 24 Multi Tier vFoglight Hardware Requirements sseeeeeennnrnnnenenenes 26 24 vFoglight System Requirements and Platform Support Guide About vFoglight Hardware Requirements The hardware needed to run vFoglight can vary widely depending on a number of factors including The number and type of agents that are being used The persistence and data rollup policies Agent configuration settings You should not consider doing a production implementation without conducting a proper scoping and sizing exercise with a qualified Vizioncore representative You can arrange for a sizing analysis by contacting your Vizioncore Sales Representative At a minimum you will be required to provide hardware matching the specifications below Installation Recommendations Running a vFoglight server requires The vFoglight Management Server The vFoglight database repository vFoglight runs in either a single tier or multi tier configuration While these components can be installed on a single tier or on multiple tiers it is critical to realize that the management server and database repository require separat
16. VFoglight SE 5 2 4 System Requirements and Platform Support Guide 2008 Quest Software Inc ALL RIGHTS RESERVED This guide contains proprietary information protected by copyright The software described in this guide is furnished under a software license or nondisclosure agreement This software may be used or copied only in accordance with the terms of the applicable agreement No part of this guide may be reproduced or transmitted in any form or by any means electronic or mechanical including photocopying and recording for any purpose other than the purchaser s personal use without the written permission of Quest Software Inc If you have any questions regarding your potential use of this material contact Quest Software World Headquarters LEGAL Dept 5 Polaris Way Aliso Viejo CA 92656 www quest com email legal quest com Refer to our Web site for regional and international office information Trademarks Quest Quest Software the Quest Software logo Aelita Akonix Akonix L7 Enterprise Akonix L7 Enforcer AppAssure Benchmark Factory Big Brother DataFactory DeployDirector ERDisk Foglight Funnel Web I Watch Imceda InLook IntelliProfile InTrust Invertus IT Dad I Watch JClass Jint JProbe LeccoTech LiteSpeed LiveReorg MessageStats NBSpool NetBase Npulse NetPro PassGo PerformaSure Quest Central SharePlex Sitraka SmartAlarm Spotlight SQL LiteSpeed SQL Navigator SQL Watch SQLab Stat S
17. bit installation of vFoglight are as follows CPU 4 way 2 4 GHz CPUs one of the following quad core 2 dual core 4 single core 26 vFoglight System Requirements and Platform Support Guide RAM 12 GB in total 6 GB for Management Server 4 GB for Heap 2 GB for Java Virtual Machine 4 GB for database repository 2 GB for the operating system Storage For Management Server 40 GB 7500 RPM hard disk or better For Database Repository 80 GB 10000 RPM hard disk or better Multi Tier vFoglight Hardware Requirements To install vFoglight in a multi tier configuration you must have separate hardware to run the vFoglight Management Server JVM and separate hardware to run the vFoglight Database Repository The requirements are listed below vFoglight Management Server 32 and 64 bit Platforms The hardware requirements for a vFoglight Management Server tier installation are as follows 32 bit 64 bit CPU 2 way 2 4 GHz CPUs one of the following dual core 2 single core RAM 4 GB in total 3 GB for Management Server 2 GB for Heap 1 GB for Java Virtual Machine GB for the operating system 8 GB in total 6 GB for Management Server 4 GB for Heap 2 GB for Java Virtual Machine 2 GB for the operating system Storage 40 GB 7500 RPM hard disk or better Hardware Requirements and Guidelines 21 Multi Tier vFoglight
18. ble summarizes how text styles are used in this guide Convention Code Description Monospace text represents code code objects and command line input This includes Java language source code and examples of file contents Classes objects methods properties constants and events HTML documents tags and attributes Variables Monospace plus italic text represents variable code or command line objects that are replaced by an actual value or parameter Interface Bold text is used for interface options that you select such as menu items as well as keyboard commands Files components and documents Italic text is used to highlight the following items Pathnames file names and programs The names of other documents referenced in this guide About Vizioncore Inc Vizioncore was formed in July 2002 as a consulting and software development company with the mission to create easy to use software solutions that performed reliable and repeatable automation of datacenter functions specifically for the Citrix platform A main corporate goal was to enable business partners to offer solutions that targeted real world IT issues and provided the best possible installation and automation for their clients systems Vizioncore s solutions have proved successful in organizations from small to mid sized businesses to large enterprises in a wide variety of vertical industries including Financial Service
19. echnical Support Dell Dimension Dell Inspirion Dell Optiplex Dell Lattitude and Dell me TM Precision Servers and Storage 0800 105 0800 105 Argentina Buenos Aires Web Address Intemational Access E Mail Address for Desktop Portable Computers Code 00 E Mail Address for Servers and EMC Storage Country Code 54 Products City Code 11 Customer Service Technical Support Technical Support Services Sales Aruba e TESS E Mail Address Technical Support Customer Service Sales www dell com ar la techsupportedell com la_enterprise dell com toll free 0 800 444 0730 toll free 0 800 444 0733 toll free 0 800 444 0724 0 800 444 3355 www Dell com aw la techsupportedell com toll free 800 1578 Australia Sydney Web Address e Contact Dell Web Address International Access Code 0011 Technical Support Customer Service Sales Country Code 61 City Code 2 support ap dell com support ap dell com contactus 13DELL 133355 Austria Vienna International Access Web Address E Mail Address Support euro dell com Tech support central europe dell com Code 900 Home Small Business Sales 0820 240 530 00 Country Code 43 Home Small Business Fax l 0820 240 530 49 City Code 1 Home Small Business Customer Service 0820 240 530 14 Home Small Business Support 0820 240 530 17 Preferred Accounts Corporate Customer 0820 240 530 16 Service Preferred Accounts Corporate
20. ely dedicated resources to support them To help facilitate sizing the resources required to support each component are addressed separately Single Tier vFoglight Hardware Requirements To install vFoglight in a single tier configuration you must have hardware to run the vFoglight Management Server JVM and vFoglight database repository together The requirements are listed below Hardware Requirements and Guidelines 25 Single Tier vFoglight Hardware Requirements 32 bit Platforms The hardware requirements for a single tier 32 bit installation of vFoglight are as follows CPU 4 way 2 4 GHz CPUs one of the following quad core 2 dual core 4 single core RAM 4 GB in total 2 4 GB for Management Server 1 6 GB for Heap 0 8 GB for Java Virtual Machine 0 8 GB for database repository 0 8 GB for the operating system Storage For Management Server 40 GB 7500 RPM hard disk or better For Database Repository 80 GB 10000 RPM hard disk or better Important Some 32 bit operating systems such as Windows Server 2003 Standard Edition have a 4 GB memory limit Please adjust your memory allocation accordingly Windows Server 2003 Enterprise Edition can support up to 32 GB of physical memory with the Physical Address Extension utility enabled For more details please see http msdn microsoft com en us library aa366778 VS 85 aspx 64 bit Platforms The hardware requirements for a single tier 64
21. irion GIS FE susce enero fetten ec eet ec etn 6 vFoglight System Requirements and Platform Support Guide About vFoglight vFoglight helps IT organizations understand the virtual infrastructure by managing the relationships and interaction between all the components in the environment including data centers data stores clusters resource pools hosts and virtual machines With vFoglight administrators can quickly determine the root cause of an incident or problem track virtual machine VM movements and understand their impact and identify contention for resources between virtual machines About this Guide This System Requirements and Platform Support Guide contains information on the Windows hardware requirements for vFoglight v 5 2 4 Please review the information in this guide before installing the vFoglight Management Server This guide is organized as follows Chapter 1 Hardware Requirements and Guidelines This chapter outlines the current Windows hardware requirements CPU type RAM and Storage for 32 and 64 bit installations of the vFoglight Management Server and for the database repository It also includes the requirements for the Java Runtime Engine Chapter 2 Supported Platforms This chapter outlines the platform requirements for the vFoglight Management Server and a list of supported web browsers vFoglight Documentation Suite The vFoglight documentation suite is made up of the core documentation set plus the
22. ktop dell com india support notebook dell com 080 25068032 or 080 25068034 or your city STD code 60003355 or toll free 1 800 425 8045 india support Serveredell com 080 25068032 or 080 25068034 or your city STD code 60003355 or toll free 1 800 425 8045 eec apGdell com 080 25068033 or your city STD code 60003355 or toll free 1 800 425 9045 India care HSB dell com toll free 1800 4254051 India care REL dell com toll free 1800 4252067 1600 33 8044 1600 33 8046 Ireland Cherrywood Web Address International Access Support euro dell com Code 00 Technical Support C E mail Address dell direct support dell com ountry Code 353 i City Code 1 Business computers 1850 543 543 Home computers 1850 543 543 At Home Support 1850 200 889 Sales Home 1850 333 200 Small Business 1850 664 656 Medium Business 1850 200 646 Large Business 1850 200 646 E mail Address Dell IRL Outlet dell com Customer Service Home and Small Business 204 4014 Business greater than 200 employees 1850 200 982 General Fax Sales fax 204 0103 Switchboard 204 4444 U K Customer Service dealing with U K only 0870 906 0010 Corporate Customer Service dial within U K 0870 907 4499 only U K Sales dial within U K only 0870 907 4000 Italy Milan Web Address Support euro dell com International Access Home and Small Business Code 00 Technical Support 02 577 826 90 f Customer Service 02 696 821 14 Co
23. ll com gd E Mail Address Technical Support Customer Service Sales la techsuppo dell com toll free 1 866 540 3355 Guatemala Web Address www dell com gt E Mail Address la techsupportedell com Technical Support Customer Service Sales 1 800 999 0136 Guyana E Mail Address Ia techsupportadell com Technical Support Customer Service Sales toll free 1 877 270 4609 Hong Kong Web Address support ap dell com International Access Code 001 Country Code 852 Technical Support E mail Address Technical Support Dimension and Inspiron Technical Support OptiPlex Latitude and Dell Precision Technical Support Servers and Storage Technical Support Projectors PDAs Switches Routers etc Customer Service Large Corporate Accounts Global Customer Programs Medium Business Division Home and Small Business Division support dell com cn email 00852 2969 3188 00852 2969 3191 00852 2969 3196 00852 3416 0906 00852 3416 0910 00852 3416 0907 00852 3416 0908 00852 3416 0912 00852 2969 3105 India Dell Support Website Portable and Desktop Support Desktop Support E mail Address Portable Support E mail Address Phone Numbers Server Support E mail Address Phone Numbers Gold Support Only E mail Address Phone Numbers Customer Service Home and Small Business Large Corporate Accounts Sales Large Corporate Accounts Home and Small Business support ap dell com india support _des
24. n Technical Support Servers and Storage toll free 800 858 0960 Technical Support Projectors PDAs Switches toll free 800 858 2920 Routers etc Technical Support Printers toll free 800 858 2311 Customer Service toll free 800 858 2060 Customer Service Fax 592 818 1308 Home and Small Business toll free 800 858 2222 Preferred Accounts Division toll free 800 858 2557 Large Corporate Accounts GCP toll free 800 858 2055 Large Corporate Accounts Key Accounts toll free 800 858 2628 Large Corporate Accounts North toll free 800 858 2999 Large Corporate Accounts North Government and toll free 800 858 2955 Education Large Corporate Accounts East toll free 800 858 2020 Large Corporate Accounts East Government and toll free 800 858 2669 Education Large Corporate Accounts Queue Team toll free 800 858 2572 Large Corporate Accounts South toll free 800 858 2355 Large Corporate Accounts West toll free 800 858 2811 Large Corporate Accounts Spare Parts toll free 800 858 2621 Columbia Web Address www dell com co E Mail Address la techsupport dell com Technical Support Customer Service Sales 01 800 915 4755 Costa Rica Web Address www dell com cr E Mail Address Technical Support Customer Service Sales la techsupport dell com 0800 012 0231 Czech Republic Prague Web Address support euro delI com E Mail Address czech delledell com International Access Technical 22531 2721 Code 00 echnica Support 53 C i
25. oll free 0120 198 433 81 44 556 3894 toll free 0120 198 498 81 44 556 4162 toll free 0120 981 690 81 44 556 3468 044 556 3490 044 556 3801 044 556 4240 044 556 1465 044 556 3433 044 556 5963 044 556 3469 044 556 1657 044 556 2203 044 556 4649 044 556 4300 Korea Seoul International Access Web Address Technical Support Customer Service Technical Support Dimension PDA Electronics Support ap delI com toll free 080 200 3800 toll free 080 200 3801 Code 001 Country Code 82 and Accessories City Code 2 Sales toll free 080 200 3600 i Fax 2194 6202 Switchboard 2194 6000 Latin America Customer Technical Support Austin Texas 512 728 4093 U S A Customer Service Austin Texas U S A 512 728 3619 Fax Technical Support and Customer Service 512 728 3883 Austin Texas U S A Sales Austin Texas U S A 512 728 4397 SalesFax Austin Texas U S A 512 728 4600 or 512 728 3772 Luxemborg Web Address Support euro dell com International Access Support U 3420808075 Code 00 Home Small Business Sales 32 0 2 713 15 96 Corporate Sales 2625 77 81 Country Code 352 Customer Service 32 0 2 481 91 19 Fax 2625 77 82 Macao Technical Support toll free 0800 T05 Country Code 83 Customer Service Xiamen China 34 160 910 Transaction Sales Xiamen China 29 693 115 Malaysia Penang International Access Code 00 Country Code 60 Web Address Technical Support Dell Precision
26. ompleteness of the contents of this document and reserves the right to make changes to specifications and product descriptions at any time without notice Quest does not make any commitment to update the information contained in this document License Credits and Third Party Information To view license credit information click the License Credits link on the Welcome to vFoglight online help page System Requirements and Platform Support Guide March 2009 Version 5 2 4 Standard Edition Table of Contents Introduction to this Guide eene rrr rer n a i i i f 6 5 About VFOGIIQIL iscritte eia o et traced ime Le ER ER hres ER HORE dan 6 About this Guide iniinum tolit n ni reri n re e re bo EN 6 vEoglight Documentation S ite recenter oerte peek dep eebie ertet aree rhe ese vet tege iger pe eed ejeseri pe Peleas pesi pare bond Core Documentation S et Cartridge Documentation S ets Feedback or the Documentatioriz ix ne a esee e a eo RO D a Ue a 8 Text ConVentiotis ce treten rece top eo tc ar Mn d trente net fece eren cen tee OE elo RO ote RS 9 About Vzioncore Inc ics circ tice iecit O OE P RO ee UE P Rv i 9 Coritacuhg Dell zx a iiic ti ti aet det i re ent e p e e E enr d lads 10 Hardware Requirements and Guidelines eene rrr 23 Abou tvFoglight Hardware R quirement 5 55 55 5 etit de te rre t ge qp tte e nter 24 InStallation R comimendations i cicer char rrt nte tr tet reticere rte idet 24
27. ram EPP Customer s Support for printers projectors PDAs and MP3 players Public government education and healthcare Customer Service and Support Employee Purchase Program EPP Customers Dell Sales Dell Outlet Store Dell refurbished computers Software and Peripherals Sales Spare Parts Sales Extended Service and Warranty Sales Fax Dell Services for the Deaf Hard of Hearing or Speech Impaired toll free 1 800 433 9014 toll free 1 800 247 9362 toll free 1 877 459 7298 toll free 1 800 624 9896 toll free 1 800 624 9897 toll free 1 800 695 8133 www dellfinancialservices com toll free 1 877 577 3355 toll free 1 800 283 2210 toll free 1 800 624 9897 toll free 1 800 695 8133 toll free 1 877 459 7298 toll free 1 800 456 3355 toll free 1 800 695 8133 toll free 1 800 289 3355 or toll free 1 800 879 3355 toll free 1 888 798 7561 toll free 1 800 671 3355 toll free 1 800 357 3355 toll free 1 800 247 4618 toll free 1 800 727 8320 toll free 1 877 DELLTTY 1 877 335 5889 U S Virgin Islands Web Address E mail Address Technical Support Customer Service Sales www dell com vi la techsupport dell com toll free 1 877 702 4360 Venezuela Web Address E mail Address Technical Support Customer Service Sales www dell com ve la techsupport dell com 0800 100 4752 Hardware Requirements and Guidelines This chapter outlines the Windows hardware requirements CPU
28. rate Support euro dell com Tech support central Europe dell com 0844 811 411 0844 822 844 0848 802 202 0848 821 721 Fax 022 799 01 90 Switchboard 022 799 01 01 Taiwan Web Address support ap delI com International Access Code 002 Country Code 886 E mail Address Technical Support OptiPlex Latitude Inspiron Dimension and Electronics and Accessories Technical Support Servers and Storage Customer Service Transaction Sales Corporate Sales support dell com cn email toll free 0080 186 1011 toll free 0080 160 1256 toll free 0080 160 1250 option 5 toll free 0080 165 1228 toll free 0080 165 1227 Thailand International Access Code 001 Country Code 66 Web Address Technical Support OptiPlex Latitude and Dell Precision Technical Support PowerApp PowerEdge PowerConnect and PowerVault Customer Service Corporate Sales Transaction Sales Support ap delI com toll free 1800 0060 07 toll free 1800 0600 09 toll free 1800 006 007 option 7 toll free 1800 006 009 toll free 1800 006 006 Trinidad Tobago Web Address E mail Address Technical Support Customer Service Sales www dell com tt la techsupport dell com toll free 1 888 799 5908 Turks and Caicos Islands Web Address E mail Address Technical Support Customer Service Sales www dell com tc la techsupportedell com toll free 1 877 441 4735 U K Bracknell International Access
29. s Government Healthcare Manufacturing and High Tech Vizioncore Inc can be found in offices around the globe and at www vizioncore com Contacting Dell Note If you do not have an active Internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog Dell provides several online and telephone based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Visit http support dell com 2 Verify your country or region in the Choose A Country Region drop down menu at the bottom of the page 3 Click Contact Us on the left side of the page Note Toll free numbers are for use within the country for which they are listed 4 Select the appropriate service or support link based on your need 5 Choose the method of contacting Dell that is convenient for you Country City Service Type Area Codes International Access Local Numbers and Code Toll Free Numbers Country Code Web and E Mail Addresses City Code Anguilla Web Address www Dell com ai E Mail Address Technical Support Customer Service Sales la techsupport dell com toll free 800 335 0031 Antigua and Barbuda Web Address E Mail Address Technical Support Customer Service Sales www Dell com ag la techsupport dell com 1 800 805 5924 Aomen T
30. tealthCollect Tag and Follow Toad T O A D Toad World vANALYZER vAUTOMATOR vCONTROL vCONVERTER vEssentials vFOGLIGHT vOPTIMIZER vRanger Pro vReplicator Vintela Virtual DBA VizionCore Xaffire and XRT are trademarks and registered trademarks of Quest Software Inc in the United States of America and other countries Other trademarks and registered trademarks used in this guide are property of their respective owners Disclaimer The information in this document is provided in connection with Quest products No license express or implied by estoppel or otherwise to any intellectual property right is granted by this document or in connection with the sale of Quest products EXCEPT AS SET FORTH IN QUEST S TERMS AND CONDITIONS AS SPECIFIED IN THE LICENSE AGREEMENT FOR THIS PRODUCT QUEST ASSUMES NO LIABILITY WHATSOEVER AND DISCLAIMS ANY EXPRESS IMPLIED OR STATUTORY WARRANTY RELATING TO ITS PRODUCTS INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTY OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE OR NON INFRINGEMENT IN NO EVENT SHALL QUEST BE LIABLE FOR ANY DIRECT INDIRECT CONSEQUENTIAL PUNITIVE SPECIAL OR INCIDENTAL DAMAGES INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS BUSINESS INTERRUPTION OR LOSS OF INFORMATION ARISING OUT OF THE USE OR INABILITY TO USE THIS DOCUMENT EVEN IF QUEST HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES Quest makes no representations or warranties with respect to the accuracy or c
31. untry Code 39 City Code 02 Fax 02 696 821 13 Switchboard 02 696 821 12 Corporate Technical Support 02 577 826 90 Customer Service 02 577 825 55 Fax 02 575 035 30 Switchboard 02 577 821 Jamaica E mail Address Technical Support Customer Service Sales dial from within Jamaica only Ia techsupport dell com 1 800 440 920 Japan Kawasaki International Access Code 001 Country Code 81 City Code 44 Web Address Technical Support Dimension and Inspiron Technical Support outside of Japan Dimension and Inspiron Technical Support Dell Precision OptiPlex and Latitude Technical Support outside of Japan Dell Precision OptiPlex and Latitude Technical Support Dell PowerApp Dell PowerEdge Dell PowerConnect M and Dell PowerVault M Technical Support outside of Japan PowerApp PowerEdge PowerConnect and PowerVault Technical Support Projectors PDAs Printers Routers Technical Support outside of Japan Projectors PDAs Printers Routers Faxbox Service 24 Hour Automated Order Status Service Customer Service Business Sales Division up to 400 employees Preferred Accounts Division Sales over 400 employees Public Sales government agencies educational institutions and medical institutions Global Segment Japan Individual User Individual User Online Sales Individual User Real Site Sales Switchboard support jp dell com toll free 0120 198 26 81 44 520 1435 t
32. ustomer Service Home Home Office Small Business Medium Large Business Government Education Hardware Warranty Phone Support Computers for Home Home Office Computers for Small Medium Large Business Government Printers Projectors Televisions Handheld Digital Jukebox and Wireless Sales Home and Home Office Sales Small Business Medium Large Business Government Spare Parts and Extended Service support ca dell com toll free 1 800 247 9362 toll free 1 800 847 4096 toll free 1 800 906 3355 toll free 1 800 387 5757 toll free 1 800 847 4096 toll free 1 800 387 5757 1 877 335 5767 toll free 1 800 999 3355 toll free 1 800 387 5752 toll free 1 800 387 5755 1 866 440 3355 Cayman Islands E Mail Address Technical Support Customer Service Sales Ia techsupportadell com 1 877 262 5415 Chile Santiago Country Code 56 City Code 2 Web Address E Mail Address Sales and Customer Support www dell com cl la techsupport dell com toll free 1230 020 4823 China Xiamen Country Code 86 City Code 592 Technical Support Web Address Technical Support E Mail Address Customer Service E Mail Address Technical Support Fax supp support del customer ort dell com cn l com cn email cn dell com 592 818 14350 Technical Support Dimension and Inspiron toll free 800 858 2969 Technical Support OptiPlex Lattitude and Dell toll free 800 858 0950 Precisio
33. x Tech Fax Switchboard Sales support euro dell com czech delledell com 02 5441 5727 420 22537 2707 02 5441 8328 02 5441 8328 02 5441 8328 02 5441 7585 South Africa Web Address support euro dell com J ohannesburg E mail Address dell_za_suppor dell com International Access Gold Queue 011 709 7713 Code 09 091 Technical Support 011 709 7710 Country Code 27 Customer Service 011 709 7707 Sales 011 709 7700 City Code 11 Spain Madrid Web Address Support euro com Home and Small Business International Access Technical i 21001 Code 00 echnica Support 902 100 130 Customer Service 902 118 540 Country Code 34 City Code 91 Sales 902 118 541 Switchboard 902 118 541 Fax 902 118 539 Corporate Technical Support 902 100 130 Customer Service 902 115 236 Switchboard 91 722 92 00 Fax 91 722 95 83 Sweden Upplands Web Address support euro dell com Vasby Technical Support 08 590 05 199 International Access Code 00 Country Code 46 City Code 8 Relational Customer Service Home Small Business Customer Service Employee Purchase Program EPP Support Technical Support Fax 08 590 05 642 08 587 70 527 020 140 14 44 08 590 05 594 Switzerland Geneva International Access Code 00 Country Code 41 City Code 22 Web Address E mail Address Technical Support Home and Small Business Technical Support Corporate Customer Service Home and Small Business Customer Service Corpo
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