Dell Precision TD010 User's Manual
Contents
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58. Quick Reference Guide 7 Setting Up Your Computer CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide 1 Unpack the accessories box 2 Set aside the contents of the accessories box which you will need to complete the setup of your computer The accessories box also contains user documentation and any software or additional hardware such as PC Cards drives or batteries that you have ordered 3 Connect the AC adapter to the AC adapter connector on the computer and to the electrical outlet 4 Open the computer display and press the power button to turn on the computer see Front View K NOTE Do not connect the computer to the docking device until the computer has been turned on and shut down at least once 8 Quick Reference Guide About Your Computer Front View y A O n display power button device status lights speakers 2 keyboard touch pad display latch touch pad track stick buttons track stick keyboard status lights volume control buttons mute button ambient light sensor Quick Reference Guide 9 10 Left Side View xi MM M PLL aM 1 gt a z IN 1 2 3 4 5 6 7 8 9 10 1 security cable slot 6 infrared sensor 2 air vents 7 wireless switch 3 1394 connector 8 wireless activity light 4 audio connectors 9 PC Card slot 5 ExpressCard slot 10 smart c
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69. 5 ergonomics 5 online 6 Product Information Guide 5 regulatory 5 safety 5 User s Guide 5 warranty 5 E End User License Agreement 5 ergonomics information 5 H hardware Dell Diagnostics 15 Help and Support Center 7 help file Windows Help and Support Center 7 L labels Microsoft Windows 6 Service Tag 6 M M 0 icrosoft Windows label 6 operating system CD 7 reinstalling 7 Operating System CD 7 P pr Pr 0 oblems blue screen 19 computer crashes 18 19 computer does not start up 18 computer stops responding 18 Dell Diagnostics 15 lockups 18 program crashes 19 program stops responding 19 programs and Windows compatibility 19 slow computer performance 20 software 18 19 spyware 20 oduct Information Guide 5 QuickSet Help 7 Index 21 R regulatory information 5 ResourceCD Dell Diagnostics 15 S safety instructions 5 serial connector description 11 system view 11 Service Tag 6 software problems 19 spyware 20 Starting the Dell Diagnostics From the Drivers and Utilities CD 17 Starting the Dell Diagnostics From Your Hard Drive 16 support website 6 system views back 11 bottom 11 front 9 left side 10 right side 10 22 Index T troubleshooting Dell Diagnostics 15 Help and Support Center 7 U User s Guide 5 W warranty information 5 Windows XP Help and Support Center 7 Program
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73. and more than 80 percent of its original charge capacity remains Each light represents incremental degradation If five lights appear less than 60 percent of the charge capacity remains and you should consider replacing the battery See the specifications in your User s Guide Low Battery Warning NOTICE To avoid losing or corrupting data save your work immediately after a low battery warning Then connect the computer to an electrical outlet If the battery runs completely out of power hibernate mode begins automatically By default a pop up window warns you when the battery charge is approximately 90 percent depleted You can change the settings for the battery alarms in QuickSet or the Power Options Properties window Charging the Battery K NOTE With Dell ExpressCharge when the computer is turned off the AC adapter charges a completely discharged battery to 80 percent in about 1 hour and to 100 percent in approximately 2 hours Charge time is longer with the computer turned on You can leave the battery in the computer for as long as you like The battery s internal circuitry prevents the battery from overcharging When you connect the computer to an electrical outlet or install a battery while the computer 1s connected to an electrical outlet the computer checks the battery charge and temperature If necessary the AC adapter then charges the battery and maintains the battery charge If the battery is hot from bei
74. the Main Menu screen appears click the button for the option you want Option Function Express Test Performs a quick test of devices The test typically takes 10 to 20 minutes and requires no interaction on your part Run Express Test first to increase the possibility of tracing the problem quickly Extended Test Performs a thorough check of devices The test typically takes 1 hour or more and requires you to answer questions periodically Custom Test Tests a specific device You can customize the tests you want to run Symptom Tree Lists the most common symptoms encountered and allows you to select a test based on the symptom of the problem you are having 2 Ifa problem is encountered during a test a message appears with an error code and a description of the problem Write down the error code and problem description and follow the instructions on the screen K NOTE The Service Tag for your computer is located at the top of each test screen If you contact Dell technical support will ask for your Service Tag Quick Reference Guide 17 3 If you run a test from the Custom Test or Symptom Tree option click the applicable tab described in the following table for more information Tab Function Results Displays the results of the test and any error conditions encountered Errors Displays error conditions encountered error codes and the problem description Help Describes the test and may indicate requirements for runn
75. 048 8 About Your Computer 0 00000000 9 FROME VIG o ook be oo ea Ooh eu be Bw ee eee 9 ES ES VN 10 Fight Side VieW zd des od i AIN e a e 10 BaCKVICW era spie SE d add qu eh i e EIN UE 11 BOUOMIVIEW x d sor Sede ede See Re BRE ia 11 Using a Battery 12 Battery Performance aoaaa aaa 12 Checking the Battery Charge 13 Charging the Battery 14 Replacing the Battery 0 0 0 0 0 08 14 Storing a Battery 00 00 0000 pe 15 Troubleshooting 15 Dell Technical Update Service 15 Dell Diagnostics 2 2 sesh ote ees wae RR ema 15 Lockups and Software Problems 18 WOE ss OO 21 Contents 3 4 Contents Finding Information K NOTE Some features or media may be optional and may not ship with your computer Some features or media may not be available in certain countries K NOTE Additional information may ship with your computer What Are You Looking For A diagnostic program for my computer Drivers for my computer My device documentation Notebook System Software NSS How to remove and replace parts Specifications How to configure system settings How to troubleshoot and solve problems Warranty information Terms and Conditions U S only Safety instructions Regulatory information Ergonomics information End User License Agreement Find It Here Drivers and Utilities CD also
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79. Compatibility Wizard 19 reinstalling 7 wizards Program Compatibility Wizard 19 PP04X Dell Precision M65 www dell com support dell com K N Dell n Microsoft Windows 2005 Dell Inc Dell Inc Dell DELL fs Dell Precision ExpressCharge Dell Inc IRER Intel Pentium Intel Corporation Microsoft Outlook Windows Microsoft Corporation Dell Inc
80. Dell Precision Mobile Workstation M65 Quick Reference Guide Model PP04X www dell com support dell com Notes Notices and Cautions K NOTE A NOTE indicates important information that helps you make better use of your computer NOTICE A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem CAUTION A CAUTION indicates a potential for property damage personal injury or death Abbreviations and Acronyms If you purchased a Dell n Series computer any references in this document to Microsoft Windows operating systems are not applicable Information in this document is subject to change without notice 2005 Dell Inc All rights reserved Reproduction in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo Dell Precision and ExpressCharge are trademarks of Dell Inc Intel and Pentium are registered trademarks of Intel Corporation Microsoft Outlook and Windows are registered trademarks of Microsoft Corporation Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products Dell Inc disclaims any proprietary interest in trademarks and trade names other than its own Model PP04X December 2005 P N TD010 Rev A00 Contents Finding Information 5 Setting Up Your Computer 0 0 2 00
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83. ard slot Right Side View 1 2 1 media bay 2 USB connectors 2 Quick Reference Guide Back View AN CAUTION Do not block push objects into or allow dust to accumulate in the air vents Do not store your computer in a low airflow environment such as a closed briefcase while it is running Restricting the airflow can damage the computer or cause a fire 1 network connector RJ 45 5 serial connector 2 USB connector 6 video connector 3 powered USB connector 7 AC adapter connector 4 modem connector RJ 11 8 air vents Bottom View 1 2 4 3 1 battery bay latch release 4 docking device connector 2 battery 5 fan air vents 3 memory module cover 6 hard drive Quick Reference Guide 11 12 Using a Battery Battery Performance K NOTE For information about the Dell warranty for your computer see the Product Information Guide or separate paper warranty document that shipped with your computer For optimal computer performance and to help preserve BIOS settings operate your Dell portable computer with the main battery installed at all times One battery is supplied as standard equipment in the battery bay K NOTE Because the battery may not be fully charged use the AC adapter to connect your new computer to an electrical outlet the first time you use the computer For best results operate the computer with the AC adapter until the battery is fully charged To view battery charge status access the Control Panel Pow
84. continue to the next test press lt y gt to retest the component that failed press lt r gt e fthe Pre boot System Assessment completes successfully you receive the message Booting Dell Diagnostic Utility Partition Press any key to continue Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive Quick Reference Guide Starting the Dell Diagnostics From the Drivers and Utilities CD 1 Insert the Drivers and Utilities CD 2 Shut down and restart the computer When the DELL logo appears press lt F12 gt immediately If you wait too long and the Windows logo appears continue to wait until you see the Windows desktop Then shut down your computer and try again K NOTE The next steps change the boot sequence for one time only On the next start up the computer boots according to the devices specified in the system setup program When the boot device list appears highlight CD DVD CD RW Drive and press lt Enter gt Select the Boot from CD ROM option from the menu that appears and press lt Enter gt Type 1 to start the menu and press lt Enter gt to proceed eO dc A Ww Select Run the 32 Bit Dell Diagnostics from the numbered list If multiple versions are listed select the version appropriate for your computer 7 When the Dell Diagnostics Main Menu appears select the test that you want to run Dell Diagnostics Main Menu 1 After the Dell Diagnostics loads and
85. e support dell com from technicians and online COUTSCS frequently asked NOTE Select your region to view the appropriate support questions site Community Online discussion with other Dell NOTE Corporate government and education customers customers can also use the customized Dell Premier Support website at Upgrades Upgrade information for components such premier support dell com as memory the hard drive and the operating system Customer Care Contact information service call and order status warranty and repair information Service and support Service call status and support history service contract online discussions with technical support Reference Computer documentation details on my computer configuration product specifications and white papers Downloads Certified drivers patches and software updates Notebook System Software NSS If you reinstall the operating system for your computer you should also reinstall the NSS utility NSS provides critical updates 1 Go to support dell com Downloads for your operating system and support for Dell 2 Enter your Service Tag OT product model 3 5 inch USB floppy drives Intel Pentium M processors optical drives and USB devices NSS is necessary for correct operation of your Dell computer The software automatically detects your computer and operating system and installs the updates appropriate for your configuration To download No
86. e battery out of the computer 1 battery 2 battery tab 3 battery bay latch release To replace the battery place the battery in the bay and press down until the battery bay latch release clicks Storing a Battery Remove the battery when you store your computer for an extended period of time A battery discharges during prolonged storage After a long storage period recharge the battery fully before you use it see Charging the Battery on page 14 Troubleshooting Dell Technical Update Service The Dell Technical Update service provides proactive e mail notification of software and hardware updates for your computer The service is free and can be customized for content format and how frequently you receive notifications To enroll for the Dell Technical Update service go to support dell com technicalupdate Dell Diagnostics AN CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide Quick Reference Guide 15 16 When to Use the Dell Diagnostics If you experience a problem with your computer perform the checks in Lockups and Software Problems on page 18 and run the Dell Diagnostics before you contact Dell for technical assistance It is recommended that you print these procedures before you begin NOTICE The Dell Diagnostics works only on Dell computers K NOTE The Drivers and Utilities CD is optional and may not ship
87. er Options and then click the Power Meter tab K NOTE Battery operating time the time the battery can hold a charge decreases over time Depending on how often the battery is used and the conditions under which itis used you may need to purchase a new battery during the life of your computer Battery operating time varies depending on operating conditions You can install an optional second battery in the media bay to significantly increase operating time Operating time is significantly reduced when you perform operations including but not limited to the following Using optical drives Using wireless communications devices PC Cards ExpressCards media memory cards or USB devices e Using high brightness display settings 3D screen savers or other power intensive programs such as 3D games Running the computer in maximum performance mode K NOTE It is recommended that you connect your computer to an electrical outlet when writing to a CD or DVD You can check the battery charge before you insert the battery into the computer see Checking the Battery Charge on page 13 You can also set power management options to alert you when the battery charge is low CAUTION Using an incompatible battery may increase the risk of fire or explosion Replace the battery only with a compatible battery purchased from Dell The lithium ion battery is designed to work with your Dell computer Do not use a battery from other compute
88. gnostics e DELLTM lt F12 gt Diagnostics lt Enter gt K Microsoft Windows lt Fn gt K AE Drivers and Utilities CDI Dell Diagnostics
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90. ick Reference Guide A program stops responding or crashes repeatedly K NOTE Software usually includes installation instructions in its documentation or on a floppy disk or CD END THE PROGRAM 1 Press lt Ctrl gt lt Shift gt lt Esc gt simultaneously 2 Click Task Manager 3 Click Applications 4 Click the program that is no longer responding 5 Click End Task CHECK THE SOFTWARE DOCUMENTATION If necessary uninstall and then reinstall the program A program is designed for an earlier Microsoft Windows operating system RUN THE PROGRAM COMPATIBILITY WIZARD The Program Compatibility Wizard configures a program so it runs in an environment similar to non Windows XP operating system environments 1 Click Start All Programs Accessories Program Compatibility Wizard Next 2 Follow the instructions on the screen A solid blue screen appears TURN THE COMPUTER OFF f you are unable to get a response by pressing a key on your keyboard or moving your mouse press and hold the power button for at least 8 to 10 seconds until the computer turns off Then restart your computer Other software problems CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION e Ensure that the program is compatible with the operating system installed on your computer e Ensure that your computer meets the minimum hardware requirements needed to run the software See the software documentat
91. ing the test Configuration Displays your hardware configuration for the selected device The Dell Diagnostics obtains configuration information for all devices from system setup memory and various internal tests and it displays the information in the device list in the left pane of the screen The device list may not display the names of all the components installed on your computer or all devices attached to your computer Parameters Allows you to customize the test by changing the test settings 4 When the tests are completed if you are running the Dell Diagnostics from the Drivers and Utilities CD remove the CD When the tests are complete close the test screen to return to the Main Menu screen 1o exit the Dell Diagnostics and restart the computer close the Main Menu screen Lockups and Software Problems N CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide The computer does not start up ENSURE THAT THE AC ADAPTER IS FIRMLY CONNECTED TO THE COMPUTER AND TO THE ELECTRICAL OUTLET The computer stops responding o NOTICE You might lose data if you are unable to perform an operating system shutdown TURN THE COMPUTER OFF If you are unable to get a response by pressing a key on your keyboard or moving your mouse press and hold the power button for at least 8 to 10 seconds until the computer turns off Then restart your computer 18 Qu
92. ion for information e Ensure that the program is installed and configured properly e Verify that the device drivers do not conflict with the program e f necessary uninstall and then reinstall the program BACK UP YOUR FILES IMMEDIATELY USE A VIRUS SCANNING PROGRAM TO CHECK THE HARD DRIVE FLOPPY DISKS OR CDs SAVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR COMPUTER THROUGH THE Start MENU Quick Reference Guide 19 20 SCAN THE COMPUTER FOR SPYWARE If you are experiencing slow computer performance you frequently receive pop up advertisements or you are having problems connecting to the Internet your computer might be infected with spyware Use an anti virus program that includes anti spyware protection your program may require an upgrade to scan the computer and remove spyware For more information go to support dell com and search for the keyword spyware RUN THE DELL DIAGNOSTICS See Dell Diagnostics on page 15 If all tests run successfully the error condition is related to a software problem Quick Reference Guide Index battery charge gauge 13 charging 14 checking the charge 13 performance 12 power meter 13 removing 14 storing 15 C CDs operating system 7 computer crashes 18 19 slow performance 20 stops responding 18 D Dell support site 6 Dell Diagnostics 15 Dell Premier Support website 5 diagnostics Dell 15 documentation End User License Agreement
93. known as ResourceCD NOTE The Drivers and Utilities CD may be optional and may not ship with your computer Documentation and drivers are already installed on your computer You can use the CD to reinstall drivers Readme files may be included on your CD to provide last minute updates about technical changes to your computer or advanced technical reference material for technicians or experienced users DRIVERS AND UTILITIES ALREADY INSTALLED Of TOUR COMPUTER Pisce Lim Dad Shen Sr NOTE Drivers and documentation updates can be found at support dell com Dell Precision Mobile Workstation User s Guide 1 Click Start Help and Support Dell User and System Guides System Guides 2 Click the User s Guide for your computer Dell Product Information Guide Product lafermatisa Guida Quick Reference Guide 5 What Are You Looking For Find It Here Service Tag and Express Service Code Service Tag and Microsoft Windows License Microsoft Windows License Label These labels are located on the bottom of your computer Use the Service Tag to identify your computer when you use support dell com or contact technical support I Enter the Express LL LL die ge omm Service Code to direct cm agi RTRT HH nin your call when h TT muumuu 2 ms PSUS ES EY T contacting technical Acre cwn See Li Er oj support Solutions Troubleshooting hints and tips articles Dell Support Websit
94. n gt lt F3 gt QuickSet o Battery Meter QuickSet Help 34 Microsoft Windows Windows ii RE d ta HTS RA I FETA TE ADR AE WLR AMSA Sb He 7 o REGIME TO bi ZARE FT Ee EDDA STAHL exse jo FERRI BET RASA S AELEAZ CIERRE HE BEN WR AR E AUNT E Aimee MKR EN E e FER E MERE I
95. ndows Windows K CD DVD CD RW Enter Boot from CD ROM lt Enter gt 1 lt Enter gt Run the 32 Bit Dell Diagnostics Diagnostics Main Menu Dell Diagnostics 1 Dell Diagnostics
96. ng used in your computer or being in a hot environment the battery may not charge when you connect the computer to an electrical outlet The battery is too hot to start charging if the light flashes alternately green and orange Disconnect the computer from the electrical outlet and allow the computer and the battery to cool to room temperature Then connect the computer to an electrical outlet to continue charging the battery Replacing the Battery AN CAUTION Before performing these procedures turn off the computer disconnect the AC adapter from the electrical outlet and the computer disconnect the modem from the wall connector and computer and remove any other external cables from the computer NOTICE You must remove all external cables from the computer to avoid possible connector damage AN CAUTION Using an incompatible battery may increase the risk of fire or explosion Replace the battery only with a compatible battery purchased from Dell The battery is designed to work with your Dell computer Do not use a battery from other computers with your computer To remove the battery 1 Ifthe computer is connected to a docking device docked undock it See the documentation that came with your docking device for instructions 2 Ensure that the computer is turned off Quick Reference Guide 3 Slide the battery bay latch release on the bottom of the computer until the release clicks 4 Using the tab on the battery lift th
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98. rs with your computer CAUTION Do not dispose of batteries with household waste When your battery no longer holds a charge call your local waste disposal or environmental agency for advice on disposing of a lithium ion battery See Battery Disposal in the Product Information Guide Quick Reference Guide AN CAUTION Misuse of the battery may increase the risk of fire or chemical burn Do not puncture incinerate disassemble or expose the battery to temperatures above 65 C 149 F Keep the battery away from children Handle damaged or leaking batteries with extreme care Damaged batteries may leak and cause personal injury or equipment damage Checking the Battery Charge The Dell QuickSet Battery Meter the Microsoft Windows Power Meter window and gj icon the battery charge gauge and health gauge and the low battery warning provide information on the battery charge Dell QuickSet Battery Meter If Dell QuickSet is installed press lt Fn gt lt F3 gt to display the QuickSet Battery Meter The Battery Meter displays status battery health charge level and charge completion time for the battery in your computer For more information about QuickSet right click the LE icon in the taskbar and click Help Microsoft Windows Power Meter The Windows Power Meter indicates the remaining battery charge To check the Power Meter double click the d icon on the taskbar If the computer is connected to an electrical outle
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100. t a Le icon appears Charge Gauge By either pressing once or pressing and holding the status button on the charge gauge on the battery you can check e Battery charge check by pressing and releasing the status button e Battery health check by pressing and holding the status button The battery operating time is largely determined by the number of times it is charged After hundreds of charge and discharge cycles batteries lose some charge capacity or battery health That is a battery can show a status of charged but maintain a reduced charge capacity health Check the Battery Charge To check the battery charge press and release the status button on the battery charge gauge to illuminate the charge level lights Each light represents approximately 20 percent of the total battery charge For example if the battery has 80 percent of its charge remaining four of the lights are on If no lights appear the battery has no charge Check the Battery Health e NOTE You can check battery health in one of two ways by using the charge gauge on the battery as described below and by using the Battery Meter in Dell QuickSet For information about QuickSet right click the MT icon in the taskbar and click Help Quick Reference Guide 13 14 To check the battery health using the charge gauge press and hold the status button on the battery charge gauge for at least 3 seconds If no lights appear the battery 1s in good condition
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102. tebook System Software 3 In the Download Category drop down menu click All 4 Select the operating system and operating system language for your computer and click Submit 5 Under Select a Device scroll to System and Configuration Utilities and click Dell Notebook System Software 6 Quick Reference Guide What Are You Looking For How to use Windows XP How to work with programs and files How to personalize my desktop Information on network activity the Power Management Wizard hotkeys and other items controlled by Dell OuickSet Find It Here Windows Help and Support Center 1 Click Start Help and Support 2 Type a word or phrase that describes your problem and click the arrow icon 3 Click the topic that describes your problem 4 Follow the instructions on the screen Dell QuickSet Help To view Dell QuickSet Help right click the J in the Microsoft Windows taskbar How to reinstall my operating system Operating System CD NOTE The Operating System CD may be optional and may not ship with your computer The operating system is already installed on your computer To reinstall your operating system use the optional Operating System CD After you reinstall your operating system use the t Drivers and Utilities CD ResourceCD to reinstall drivers for the devices that came with your computer NOTE The color of your CD varies based on the operating system you ordered
103. with your computer Start the Dell Diagnostics from either your hard drive or from the Drivers and Utilities CD also known as the ResourceCD Starting the Dell Diagnostics From Your Hard Drive The Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive 1 2 Shut down the computer If the computer is connected to a docking device docked undock it See the documentation that came with your docking device for instructions Connect the computer to an electrical outlet The Dell Diagnostics can be invoked in one of two ways Turn on the computer When the DELL logo appears press lt F 12 gt immediately Select Diagnostics from the boot menu and press lt Enter gt K NOTE If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop Then shut down your computer and try again e Press and hold the lt Fn gt key while powering the computer on K NOTE If you see a message stating that no diagnostics utility partition has been found run the Dell Diagnostics from the optional Drivers and Utilities CD The computer runs the Pre boot System Assessment a series of initial tests of your system board keyboard hard drive and display During the assessment answer any questions that appear e fa failure is detected the computer stops and beeps To stop the assessment and restart the computer press lt Esc gt to
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