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Dell PP10L User's Manual

1. Using Dell PC Restore by Symantec 004 Contents Dell Diagnostics naaa aa a 84 When to Use the Dell Diagnostics o an aaa 84 9 Adding and Replacing Parts Before YouBegin 0 eee a 87 Recommended Tools 0 0000 eee eens 87 Shutting Down YourComputer 0000005 87 Adding Memory 0 00 eee ee es 89 AddingaMiniPCiCard 0 0000000 91 Replacing the Hard Drive 2 22005 94 Returning a Hard DrivetoDell 95 Keyboard 205 5464 2545 Shee BS ae ae eee Pa ee 96 Internal Card With Bluetooth Wireless Technology 98 10 Appendix Specifications 2 2 20 0 0 02 101 Viewing the System Setup Screens 107 System Setup Screens 0 0000 eee eae 107 Commonly Used Options 000000 108 Changing the Boot Sequence 0 00 000 108 Changing Printer Modes 0 0 0 00 eee eae 109 Changing COM Ports 1 0 0000 cee ee 109 Enabling the Infrared Sensor 2 0000 109 FCC Notices U S Only 0 20 000000048 110 NOM Information Mexico Only 2000 112 Contacting Dell i322 3 5 cece she eee ek ke Rhye So Sud Wg 112 WE cies ole apnoea Gait pale aha ad alee ate aaa teh ge Sa en 131 Contents 7 8 Contents Finding Information F NOTE Some features may not be avail
2. AN CAUTION Using an incompatible battery may increase the risk of fire or explosion Replace the battery only with a compatible battery purchased from Dell The lithium ion battery is designed to work with your Dell computer Do not use a battery from other computers with your computer Slide the battery into the bay until the latch release clicks For information about installing the second battery see page 41 Using a Battery Removing and Installing a Reserve Battery 1 Remove the battery 2 Remove the reserve battery cover 3 Slide the reserve battery toward the connector and pull the battery out of its compartment 4 Disconnect the reserve battery cable from the connector reserve battery cable connector reserve battery Usinga Battery 37 www dell com support dell com 38 5 Connect the reserve battery cable to the connector in the reserve battery compartment 6 Place the reserve battery in the compartment and replace the reserve battery cover Storing a Battery Remove the battery when you store your computer for an extended period of time A battery discharges during prolonged storage After a long storage period recharge the battery fully before you use it Power Problems Ea NOTE For information on standby mode see the Dell Inspiron Help file To access the help file see page 9 CHECK THE POWER LIGHT When the power light is lit or blinking the computer has power If the power lig
3. Dell Diagnostics Main Menu 1 After the Dell Diagnostics loads and the Main Menu screen appears click the button for the option you want Option Function Express Test Performs a quick test of devices This test typically takes 10 to 20 minutes and requires no interaction on your part Run Express Test first to increase the possibility of tracing the problem quickly Extended Test Performs a thorough check of devices This test typically takes an hour or more and requires you to answer questions periodically Custom Test Tests a specific device You can customize the tests you want to run Solving Problems 85 www dell com support dell com Option Function Symptom Tree Lists the most common symptoms encountered and allows you to select a test based on the symptom of the problem you are having 2 Ifa problem is encountered during a test a message appears with an error code and a description of the problem Write down the error code and problem description and follow the instructions on the screen If you cannot resolve the error condition contact Dell For information on Contacting Dell see page 112 NOTE The Service Tag for your computer is located at the top of each test screen If you contact Dell technical support will ask for your Service Tag 3 If you run a test from the Custom Test or Symptom Tree option click the applicable tab described in the following table for more information
4. DEVICE LATCH RELEASE Releases the module bay device See page 41 for instructions 18 A Tour of Your Computer Back View AN CAUTION Do not store your computer in a low airflow environment such as a closed briefcase while it is running Restricting the airflow can damage the computer or cause a fire modem connector RJ 11 USB connectors 2 parallel connector serial connector S video TV out connector network connector video AC adapter connector RJ 45 connector A Tour of Your Computer 19 www dell com support dell com USB CONNECTORS Connect USB devices such as a mouse keyboard or printer You can also connect the optional floppy drive directly to a o e USB connector using the optional floppy drive cable S VIDEO TV OUT CONNECTOR Connects your computer to a TV For more information see page 56 MODEM CONNECTOR RJ 11 Connect the telephone line to the modem connector For information on using the modem see the online modem documentation supplied with your computer See page 10 20 A Tour of Your Computer NETWORK CONNECTOR RJ 45 NOTICE The network connector is slightly larger than the modem connector To avoid damaging the computer do not plug a telephone line in to the network connector Connects the computer to a network The green and yellow lights next to the connector indicate activity for both wired and wireless network communications E For information on using
5. System Restore 81 134 Index
6. click Restore 4 On the next screen click Confirm The restore process takes approximately 6 10 minutes to complete 5 When prompted click Finish to reboot the computer Ea NOTE Do not manually shut down the computer Click Finish and let the computer completely reboot 6 When prompted click Yes The computer restarts Because the computer is restored to its original operating state the screens that appear such as the End User License Agreement are the same ones that appeared the first time the computer was turned on 7 Click Next The System Restore screen appears and the computer restarts 8 After the computer restarts click OK Solving Problems 83 www dell com support dell com 84 Removing PC Restore NOTICE PC Restore enables you to restore your computer s operating system to the condition it was in when you purchased your computer It is recommended that you do not remove PC Restore from your computer even to gain additional hard drive space If you remove PC Restore from the hard drive you cannot ever recall it and you will never be able to use PC Restore to return your computer s operating system to its original state 1 Log on to the computer as a local administrator In Windows Explorer go to c dell utilities DSR 3 Double click the filename DSRIRRemv2 exe F NOTE If you do not log on as a local administrator a message appears stating that you that you must do so Click Quit and log on as a local a
7. e Small plastic scribe e Flash BIOS update program floppy disk or CD Shutting Down Your Computer Use the following safety guidelines to help protect your computer from potential damage and to ensure your own personal safety CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide NOTICE Only a certified service technician should perform repairs on your computer Damage due to servicing that is not authorized by Dell is not covered by your warranty A CAUTION Handle components and cards with care Do not touch the components or contacts on a card Hold a card by its edges or by its metal mounting bracket Hold a component such as a processor by its edges not by its pins NOTICE When you disconnect a cable pull on its connector or on its strain relief loop not on the cable itself Some cables have a connector with locking tabs if you are disconnecting this type of cable press in on the locking tabs before you disconnect the cable As you pull connectors apart keep them evenly aligned to avoid bending any connector pins Also before you connect a cable ensure that both connectors are correctly oriented and aligned Adding and Replacing Parts 87 www dell com support dell com NOTICE To avoid damaging the computer perform the following steps before you begin working inside the computer 1 Ensure that the work surface is flat and clean to
8. 19 05 mm 0 3 mm 0 75 inch 0 012 inch QWERTY AZERTY Kanji Touch Pad X Y position resolution graphics table mode Size Width Height 104 Appendix 240 cpi 64 88 mm 2 55 inch sensor active area 48 88 mm 1 92 inch rectangle Battery Type Dimensions Depth Height Width Weight Voltage Charge time with computer off approximate Operating time Life span approximate Temperature range 6 cell smart lithium ion 48 WHr 4 cell smart lithium ion 32 WHr 77 5 mm 3 05 inches 19 5 mm 0 76 inch 123 4 mm 4 86 inches 0 32 kg 0 7 Ib 6 cell battery 0 23 kg 0 52 Ib 4 cell battery 11 1 VDC 6 cell battery 14 8 VDC 4 cell battery 1 hour for eighty percent charge approximately 3 5 to 4 hours 6 cell battery approximately 2 to 2 5 hours 4 cell battery can be significantly reduced under certain power intensive conditions 300 discharge charge cycles Operating 0 to 35 C 32 to 95 F Storage 20 to 65 C 4 to 149 F AC Adapter Input voltage Input current maximum Input frequency Output current Output power Rated output voltage 90 264 VAC L7A 47 63 Hz 3 34A 65 W 4 62A 90 W 65 W or 90 W 19 5 VDC Appendix 105 www dell com support dell com AC Adapter continued Dimensions Height 28 2 mm 1 11 inches 65 W 34 2 mm 1 35 inches 90 W Width 57 9 mm 2 28 inches 65 W 60 8 mm 2 39 in
9. 800 858 2055 800 858 2628 800 858 2999 800 858 2955 800 858 2020 800 858 2669 800 858 2572 800 858 2355 800 858 2811 800 858 2621 Colombia General Support 980 9 15 3978 Costa Rica General Support 0800 012 0435 116 Appendix Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Czech Republic Prague International Access Code 00 Website support euro dell com E mail czech_dell dell com Country Code 420 Technical Support 22537 2727 Customer Care 22537 2707 Fax 22537 2714 Tech Fax 22537 2728 Switchboard 22537 2711 Denmark Copenhagen Website support euro dell com International Access Code 00 E mail support euro dell com dk da emaildell Country Code 45 Technical Support for Inspiron XPS computers only 7010 0074 Technical Support for all other Dell computers 7023 0182 Customer Care Relational 7023 0184 Home Small Business Customer Care 3287 5505 Switchboard Relational 3287 1200 Switchboard Fax Relational 3287 1201 Switchboard Home Small Business 3287 5000 Switchboard Fax Home Small Business 3287 5001 Dominica General Support toll free 1 866 278 6821 Dominican Republic General Support 1 800 148 0530 Ecuador General Support toll free 999 119 El Salvador General Support 01 899 753 0777 Finland Helsinki Inte
10. E mail support euro dell com es es emaildell Home and Small Business Technical Support Customer Care Sales Switchboard Fax Corporate Technical Support Customer Care Switchboard Fax Website support euro dell com E mail support euro dell com se sv emaildell Technical Support Relational Customer Care Home Small Business Customer Care Employee Purchase Program EPP Support Technical Support Fax Sales 902 100 130 902 118 540 902 118 541 902 118 541 902 118 539 902 100 130 902 115 236 91 722 92 00 91 722 95 83 08 590 05 199 08 590 05 642 08 587 70 527 20 140 14 44 08 590 05 594 08 590 05 185 Switzerland Geneva International Access Code 00 Country Code 41 City Code 22 Website support euro dell com E mail Tech_support_central_Europe dell com E mail for French speaking HSB and Corporate Customers support euro dell com ch fr emaildell Technical Support Home and Small Business Technical Support Corporate Customer Care Home and Small Business Customer Care Corporate Fax Switchboard 0844 811 411 0844 822 844 0848 802 202 0848 821 721 022 799 01 90 022 799 01 01 126 Appendix Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Taiwan International Access Code 002 Country Code 886 Thailand International Acc
11. NOTICE Modem and network connectors look similar Do not plug a telephone line into the network connector F NOTE If you can connect to your Internet service provider ISP your modem is functioning properly If you are sure that your modem is working properly and you still experience problems contact your ISP CHECK THE TELEPHONE WALL JACK Disconnect the telephone line from the modem and connect it to a telephone Listen for a dial tone Ensure that you have touchtone telephone service Try connecting the modem to a different telephone wall jack Slow connection speeds can be caused by telephone noise as well as by telephone line or network conditions Contact your telephone company or network administrator for more information Setting Up Your Computer CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK If you have other telephone devices sharing the line such as an answering machine fax machine surge protector or line splitter then bypass them and use the telephone line to connect the modem directly to the telephone wall jack CHECK THE CONNECTION Verify that the telephone line is connected to the modem CHECK THE TELEPHONE LINE Try using a different telephone line If you are using a line that is 3 m 10 ft or more in length try a shorter one IRREGULAR DIAL TONE If you have voice mail service you might hear an irregular dial tone when you have messages Contact your telephone company for instruction
12. Stop NOTICE To prevent damage to devices store them in a safe dry place when they are not installed in the computer Avoid pressing down on them or placing heavy objects on top of them 2 Press the device latch release 3 Pull the device out of the module bay 4 Push the new device into the bay until it clicks The operating system automatically recognizes the device 5 If necessary enter your password to unlock your computer Using the Module Bay Using the Keyboard and Touch Pad Numeric Keypad F NOTE When you connect an external keyboard or keypad to the computer the keypad is disabled The numeric keypad functions like the numeric keypad on an external keyboard Each key on the keypad has multiple functions The keypad numbers and symbols are marked in blue on the right of the keypad keys To type a number or symbol enable the keypad hold down lt Fn gt and press the desired key e To enable the keypad press lt Num Lk gt The light indicates that the keypad is active e To disable the keypad press lt Num Lk gt again Using the Keyboard and Touch Pad 43 www dell com support dell com Keyboard Shortcuts System Functions lt Ctrl gt lt Shift gt lt Esc gt lt Num Lk gt lt Fn gt lt Num Lk gt Opens the Windows Task Manager window Enables and disables the numeric keypad on an external keyboard only Enables and disables the scroll lock Batter
13. TO A SLOWER RATE Sce the help files for your CD creation software EXIT ALL OTHER OPEN PROGRAMS Exiting all other open programs before writing to the CD RW may alleviate the problem If you have problems with a hard drive ALLOW THE COMPUTER TO COOL BEFORE TURNING IT ON A hot hard drive may prevent the operating system from starting Try allowing the computer to return to room temperature before turning it on CHECK THE DRIVE FOR ERRORS 1 Click the Start button and click My Computer 2 Right click the drive letter local disk that you want to scan for errors and then click Properties 3 Click the Tools tab 4 Under Exror checking click Check Now 5 Click Start 52 Using CDs DVDs and other Multimedia Sound and Speaker Problems If you have a problem with integrated speakers ADJUST THE WINDOWS VOLUME CONTROL Double click the speaker icon in the lower right corner of your screen Ensure that the volume is turned up and that the sound is not muted Adjust the volume bass or treble controls to eliminate distortion ADJUST THE VOLUME USING KEYBOARD SHORTCUTS Press lt Fn gt lt End gt to disable mute or reenable the integrated speakers REINSTALL THE SOUND AUDIO DRIVER See Reinstalling Software on page 79 If you have a problem with external speakers F NOTE The volume control in some MP3 players overrides the Windows volume setting If you have been listening to MP3 songs make sure that
14. Tab Function Results Displays the results of the test and any error conditions encountered Errors Displays error conditions encountered error codes and the problem description Help Describes the test and may indicate requirements for running the test Configuration Displays your hardware configuration for the selected device The Dell Diagnostics obtains configuration information for all devices from system setup memory and various internal tests and it displays the information in the device list in the left pane of the screen The device list may not display the names of all the components installed on your computer or all devices attached to your computer Parameters Allows you to customize the test by changing the test settings 4 When the tests are complete close the test screen to return to the Main Menu screen To exit the Dell Diagnostics and restart the computer close the Main Menu screen 86 Solving Problems Adding and Replacing Parts Before You Begin This section provides procedures for removing and installing the components in your computer Unless otherwise noted each procedure assumes that the following conditions exist e You have performed the steps in Shutting Down Your Computer e You have read the safety information in the Product Information Guide Recommended Tools The procedures in this document may require the following tools e Small flat blade screwdriver e Phillips screwdriver
15. are indicated by a yellow exclamation point or a red X if the device has been disabled Double click any device marked with an exclamation point to display the Properties window The Device status area in the Properties window reports the cards or devices that need to be reconfigured Reconfigure the devices or remove the devices from the Device Manager See the documentation that came with the device for information on configuring the device Solving Problems To resolve incompatibilities using the Hardware Troubleshooter 1 Click the Start button and click Help and Support 2 Type hardware troubleshooter in the Search field and click the arrow to start the search Click Hardware Troubleshooter in the Search Results list 4 Inthe Hardware Troubleshooter list click I need to resolve a hardware conflict on my computer and click Next Restoring Your Operating System You can restore your operating system in the following ways e Microsoft Windows XP System Restore returns your computer to an earlier operating state without affecting data files Dell PC Restore by Symantec restores your hard drive to the operating state it was in when you purchased the computer Dell PC Restore permanently deletes all data on the hard drive and removes any applications installed after you received the computer F NOTE Dell PC Restore is available only on computers purchased in certain regions Using Microsoft Windows XP System Res
16. display is blank F NOTE If you are using a program that requires a higher resolution than your computer supports Dell recommends that you attach an external monitor to your computer CHECK THE BATTERY If you are using a battery to power your computer the battery charge may be depleted Connect the computer to an electrical outlet using the AC adapter and turn on the computer TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp CHECK THE AC ADAPTER Check the AC adapter cable connections If the AC adapter has a light ensure that the light is on CONNECT THE COMPUTER DIRECTLY TO AN ELECTRICAL OUTLET Bypass power protection devices power strips and the extension cable to verify that the computer turns on To access the help file see page 9 ADJUST THE POWER PROPERTIES Search for the keyword standby in the Windows Help and Support Center For instructions on accessing help files see page 9 SWITCH THE VIDEO IMAGE If your computer is attached to an external monitor press lt Fn gt lt F8 gt to switch the video image to the display If the display is difficult to read ADJUST THE BRIGHTNESS See the Dell Inspiron Help file for instructions on adjusting the brightness To access the help file see page 9 70 Solving Problems MOVE THE SUBWOOFER AWAY FROM THE COMPUTER OR MONITOR If your external speaker system includes a subwoo
17. enable only through system setup For more information on configuring features for your operating system see the Help and Support Center The system setup screens display the current setup information and settings for your computer such as e System configuration Boot order e Boot start up configuration and docking device configuration settings e Basic device configuration settings e System security and hard drive password settings NOTICE Unless you are an expert computer user or are directed to do so by Dell technical support do not change the system setup settings Certain changes might make your computer work incorrectly Viewing the System Setup Screens 1 Turn on or restart your computer 2 When the DELL logo appears press lt F2 gt immediately If you wait too long and the Windows logo appears continue to wait until you see the Windows desktop Then shut down your computer and try again System Setup Screens Ea NOTE For information about a specific item on a system setup screen highlight the item and see the Help area on the screen Appendix 107 www dell com support dell com 108 On each screen the system setup options are listed at the left To the right of each option is the setting or value for that option You can change settings that appear as white type on the screen Options or values that you cannot change because they are determined by the computer appear less bright The upper
18. enable the infrared sensor in the a F Whe oo O amp O 10 11 system setup program before continuing with the driver installation For information on the system setup program see page 107 Extract the driver files to your hard drive Click the Start button and right click My Computer Click Properties Click the Hardware tab and click Device Manager Double click the type of device for which you are installing the driver for example Modems or Infrared devices Double click the name of the device for which you are installing the driver Click the Driver tab and click Update Driver Click Install from a list or specific location Advanced and click Next Click Browse and browse to the location to which you previously extracted the driver files When the name of the appropriate driver appears click Next Click Finish and restart your computer Resolving Software and Hardware Incompatibilities If a device either is not detected during the operating system setup or is detected but incorrectly configured you can use Device Manager or the Hardware Troubleshooter to resolve the incompatibility To resolve incompatibilities using Device Manager 1 2 3 4 Click the Start button and click Control Panel Click Performance and Maintenance and click System Click the Hardware tab and click Device Manager In the Device Manager list check for devices that are incorrectly configured Incorrectly configured devices
19. exit any open programs 2 Click the Start button and click Internet Explorer The New Connection Wizard appears 3 Click Connect to the Internet Setting Up YourComputer 25 www dell com support dell com 26 4 In the next window click the appropriate option e Ifyou do not have an ISP and want to select one click Choose from a list of Internet service providers ISPs e If you have already obtained setup information from your ISP but you did not receive a setup CD click Set up my connection manually e Ifyou have a CD click Use the CD I got from an ISP 5 Click Next If you selected Set up my connection manually continue to step 6 Otherwise follow the instructions on the screen to complete the setup NOTE If you do not know which type of connection to select contact your ISP 6 Click the appropriate option under How do you want to connect to the Internet and then click Next 7 Use the setup information provided by your ISP to complete the setup If you are having problems connecting to the Internet see Internet Modem and E Mail Problems If you cannot connect to the Internet but have successfully connected in the past the ISP might have a service outage Contact your ISP to check the service status or try connecting again later Modem and Internet Connection Problems NOTICE Connect the modem to an analog telephone wall jack only Connecting the modem to a digital telephone network damages the modem
20. files from your computer to another infrared compatible device without using cable connections IEEE 1394 CONNECTOR Use to attach devices supporting IEEE 1394 high speed transfer rates such as some digital video cameras When you receive your computer the sensor is disabled You can use the system setup program to enable the sensor For information on transferring data see the Help and Support Center or the documentation that came with your infrared compatible device A Tour of Your Computer AUDIO CONNECTORS Attach a microphone to the connector Attach headphones or speakers to the connector SECURITY CABLE SLOT Lets you attach a commercially available antitheft device to the computer For more information see the instructions included with the device NOTICE Before you buy an antitheft device ensure that it will work with the security cable slot A Tour of Your Computer 17 www dell com support dell com Right View SS security cable slot module bay device latch release SECURITY CABLE SLOT Lets you attach a commercially available antitheft device to the computer For more information see the instructions included with the device NOTICE Before you buy an antitheft device ensure that it will work with the security cable slot MODULE BAY You can install devices such as an optical drive or a Dell TravelLite module in the module bay For more information see page 41
21. keyboard NOTICE The keycaps on the keyboard are fragile easily dislodged and time consuming to replace Be careful when removing and handling the keyboard b Rotate the keyboard up and slide it forward c Hold the keyboard up and slightly forward to allow access to the keyboard connector Adding and Replacing Parts 97 www dell com support dell com 98 keyboard tabs palm rest d Pull up on the keyboard connector tab to disconnect the keyboard connector from the system board M2 5 x 5 mm screws 2 NOTE When you replace the keyboard ensure that the keyboard tabs are completely in place to avoid scratching the palm rest Internal Card With Bluetooth Wireless Technology If you ordered an internal card with Bluetooth wireless technology with your computer the card is already installed fy CAUTION Before working inside your computer read the safety instructions in the Product 4 5 6 Information Guide Ensure that the work surface is flat and clean to prevent scratching the computer cover Save and close any open files exit any open programs and then shut down the computer see page 32 If the computer is connected to a docking device docked undock it See the documentation that came with your docking device for instructions Disconnect the computer from the electrical outlet Wait 10 to 20 seconds and then disconnect any attached devices Remove any installed PC Cards batteries and
22. properly the computer may not boot properly No error message indicates this failure a Align the notch in the module edge connector with the tab in the connector slot b Slide the module firmly into the slot at a 5 degree angle and rotate the module down until it clicks into place If you do not feel the click remove the module and reinstall it 90 Adding and Replacing Parts 5 Replace the cover NOTICE If the cover is difficult to close remove the module and reinstall it Forcing the cover to close may damage your computer 6 Insert the battery into the battery bay or connect the AC adapter to your computer and an electrical outlet 7 Turn on the computer As the computer boots it detects the additional memory and automatically updates the system configuration information To confirm the amount of memory installed in the computer click the Start button click Help and Support and then click Computer Information Adding a Mini PCI Card fy CAUTION FCC rules strictly prohibit users from installing 5 GHz 802 11a 802 11a b 802 11a b g Wireless LAN Mini PCI cards Under no circumstances should the user install such a device Only trained Dell service personnel are authorized to install a 5 GHz Wireless LAN Mini PCI card If you are removing and or installing a 2 4 GHz 802 11b 802 11b g Mini PCI card follow the instructions noted below Only products approved for use in your portable computer may be installe
23. the device or change its order in the list e To enable or disable a device highlight the item and press the space bar Enabled items appear as white and display a small triangle to the left disabled items appear blue or dimmed without a triangle e To reorder a device in the list highlight the device and then press lt u gt or lt d gt not case sensitive to move the highlighted device up or down Boot sequence changes take effect as soon as you save the changes and exit system setup Appendix Performing a One Time Boot You can set a one time only boot sequence without entering system setup You can also use this procedure to boot the Dell Diagnostics on the diagnostics utility partition on your hard drive 1 Shut down the computer through the Start menu 2 Ifthe computer is connected to a docking device docked undock it See the documentation that came with your docking device for instructions Connect the computer to an electrical outlet Turn on the computer When the DELL logo appears press lt F 12 gt immediately If you wait too long and the Windows logo appears continue to wait until you see the Windows desktop Then shut down your computer and try again 5 When the boot device list appears highlight the device from which you want to boot and press lt Enter gt The computer boots to the selected device The next time you reboot the computer the previous boot order is restored Changing Printer Mode
24. you did not turn the player volume down or off CHECK THE SPEAKER CABLE CONNECTIONS See the setup diagram supplied with the speakers TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp ENSURE THAT THE SPEAKERS ARE TURNED ON Sce the setup diagram supplied with the speakers ADJUST THE WINDOWS VOLUME CONTROL Double click the speaker icon in the lower right corner of your screen Ensure that the volume is turned up and that the sound is not muted Adjust the volume bass or treble controls to eliminate distortion TEST THE SPEAKERS Plug the speaker audio cable in to the connector on the computer Ensure that the headphone volume control is turned up Play a music CD Using CDs DVDs and other Multimedia 53 www dell com support dell com 54 RUN THE SPEAKER SELF TEST Some speaker systems have a self test button on the subwoofer See the speaker documentation for self test instructions ELIMINATE POSSIBLE INTERFERENCE Turn off nearby fans fluorescent lights or halogen lamps to check for interference REINSTALL THE SOUND AUDIO DRIVER See Reinstalling Software on page 79 Copying CDs and DVDs F NOTE Ensure that you follow all copyright laws when you create CDs This section applies only to computers that have a CD R CD RW DVD RW DVD R or DVD CD RW combo drive The following instructions show how to make a
25. 100 240 VAC Frequency 50 60 Hz Current Consumption L5A Output voltage 19 5 VDC Output current 4 62 A Contacting Dell To contact Dell electronically you can access the following websites www dell com support dell com technical support premiersupport dell com technical support for educational government healthcare and medium large business customers including Premier Platinum and Gold customers For specific web addresses for your country find the appropriate country section in the table below NOTE Toll free numbers are for use within the country for which they are listed NOTE In certain countries technical support specific to Dell Inspiron XPS computers is available at a separate telephone number listed for participating countries If you do not see a telephone number listed that is specific for Inspiron XPS computers you may contact Dell through the technical support number listed and your call will be routed appropriately Appendix When you need to contact Dell use the electronic addresses telephone numbers and codes provided in the following table If you need assistance in determining which codes to use contact a local or an international operator Country City Department Name or Service Area Area Codes International Access Code Website and E Mail Address Local Numbers and Country Code Toll Free Numbers City Code Anguilla General Support toll free 800 335 003 1 Antigua a
26. 4 556 3894 toll free 0120 981 690 81 44 556 3468 044 556 3490 044 556 3801 044 556 4240 044 556 1465 044 556 3433 044 556 3430 044 556 1469 044 556 3469 044 556 1760 044 556 4300 Korea Seoul International Access Code 001 Country Code 82 City Code 2 Technical Support Sales Customer Service Penang Malaysia Fax Switchboard Technical Support Electronics and Accessories toll free 080 200 3800 toll free 080 200 3600 604 633 4949 2194 6202 2194 6000 toll free 080 200 3801 Appendix 121 www dell com support dell com Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Latin America Luxembourg International Access Code 00 Customer Technical Support Austin Texas U S A Customer Service Austin Texas U S A Fax Technical Support and Customer Service Austin Texas U S A Sales Austin Texas U S A SalesFax Austin Texas U S A Website support euro dell com E mail tech_be dell com 512 728 4093 512 728 3619 512 728 3883 512 728 4397 512 728 4600 or 512 728 3772 Country Code 352 Technical Support Brussels Belgium 3420808075 Home Small Business Sales Brussels Belgium toll free 080016884 Corporate Sales Brussels Belgium 02 481 91 00 Customer Care Brussels Belgium 02 481 91 19 Fax Brusse
27. 6 restore to previous state 81 specifications 101 conflicts software and hardware incompatibilities 80 copying CDs general information 54 helpful tips 55 how to copy a CD 54 crashes 76 D damaged computer testing 78 Dell contacting 112 support site 11 Dell Diagnostics 84 Dell Premier Support website 9 11 device latch release description 18 23 system view 18 23 device status lights 14 description 14 diagnostics Dell 84 display description 13 system view 13 display latch description 15 system view 15 docking device latch description 23 system view 23 documentation help file 9 online 11 Setup Diagram 9 System Information Guide 9 drivers 78 about 78 identifying 79 reinstalling 79 drives fixing problems 49 74 See hard drive 94 DVD 54 using 9 F fan description 23 system view 23 Index 131 floppy drive connecting to the parallel port 20 fixing problems 9 74 hard drive description 23 replacing 94 returning to Dell 95 system view 23 hardware conflicts 80 Dell Diagnostics 84 Hardware Troubleshooter 80 Help and Support Center 10 help file 9 Infrared Sensor enabling 109 infrared sensor description 16 system view 16 installing parts before you begin 87 recommended tools 87 shutting down your computer 87 Internet connection about 25 options 25 setting up 25 132 Index IR sensor desc
28. 910 3416 0907 3416 0908 3416 0912 2969 3105 India Technical Support Sales Large Corporate Accounts Sales Home and Small Business 1600 33 8045 1600 33 8044 1600 33 8046 Appendix 119 www dell com support dell com Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Ireland Cherrywood International Access Code 16 Country Code 353 City Code 1 Website support euro dell com E mail dell_direct_support dell com Technical Support for Inspiron XPS computers only Technical Support for all other Dell computers U K Technical Support dial within U K only Home User Customer Care Small Business Customer Care U K Customer Care dial within U K only Corporate Customer Care Corporate Customer Care dial within U K only Ireland Sales U K Sales dial within U K only Fax Sales Fax Switchboard 1850 200 722 1850 543 543 0870 908 0800 01 204 4014 01 204 4014 0870 906 0010 1850 200 982 0870 907 4499 01 204 4444 0870 907 4000 01 204 0103 01 204 4444 Italy Milan International Access Code 00 Country Code 39 City Code 02 Website support euro dell com E mail support euro dell com it it emaildell Home and Small Business Technical Support Customer Care Fax Switchboard Corporate Technical Support Customer Care Fax Switchbo
29. Business Customer Care Global Segment Customer Care Preferred Accounts Customer Care Large Accounts Customer Care Public Accounts Customer Care Switchboard 06103 766 7222 06103 766 7200 0180 5 224400 06103 766 9570 06103 766 9420 06103 766 9560 06103 766 9555 06103 766 7000 118 Appendix Country City Department Name or Service Area Area Codes International Access Code Website and E Mail Address Local Numbers and Country Code Toll Free Numbers City Code Greece Website support euro dell com International Access Code 00 Country Code 30 E mail support euro dell com gr en emaildell Technical Support Gold Service Technical Support 00800 44 1495 18 00800 44 14 00 83 Switchboard 2108129810 Gold Service Switchboard 2108129811 Sales 2108129800 Fax 2108129812 Grenada General Support toll free 1 866 540 3355 Guatemala General Support 1 800 999 0136 Guyana General Support toll free 1 877 270 4609 Hong Kong Website support ap dell com International Access Code 001 Country Code 852 Technical Support E mail apsupport dell com Technical Support Dimension and Inspiron Technical Support OptiPlex Latitude and Dell Precision Technical Support PowerApp PowerEdge PowerConnect and PowerVault Customer Care Large Corporate Accounts Global Customer Programs Medium Business Division Home and Small Business Division 2969 3188 2969 3191 2969 3196 3416 0
30. C Card Problems CHECK THE PC CARD Ensure that the PC Card is properly inserted into the connector ENSURE THAT THE CARD IS RECOGNIZED BY WINDOWS Double click the Safely Remove Hardware icon in the Windows taskbar Ensure that the card is listed IF YOU HAVE PROBLEMS WITH A DELL PROVIDED PC CARD Contact Dell See page 112 IF YOU HAVE PROBLEMS WITH A PC CARD NOT PROVIDED BY DELL Contact the PC Card manufacturer Solving Problems 75 www dell com support dell com 76 General Program Problems A program crashes Ea NOTE Software usually includes installation instructions in its documentation or on a floppy disk or CD SEE THE SOFTWARE DOCUMENTATION Many software manufacturers maintain websites with information that may help you solve the problem Ensure that you properly installed and configured the program Reinstall the program if necessary A program stops responding END THE PROGRAM 1 Simultaneously press lt Ctrl gt lt Shift gt lt Esc gt 2 Click the Applications tab and then select the program that is no longer responding 3 Click End Task A solid blue screen appears TURN THE COMPUTER OFF Ifthe computer does not respond to a keystroke or a proper shutdown see page 32 press the power button until the computer turns off Press the power button again to restart the computer The computer restarts Error messages appear REVIEW ERROR MESSAGES ON PAGE 69 Look up the mess
31. Dell Inspiron 510m Owner s Manual Model PP10L www dell com support dell com Notes Notices and Cautions Ea NOTE A NOTE indicates important information that helps you make better use of your computer NOTICE A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem fy CAUTION A CAUTION indicates a potential for property damage personal injury or death Abbreviations and Acronyms For a complete list of abbreviations and acronyms see the Dell Inspiron Help file To access the help file see page 9 If you purchased a Dell n Series computer any references in this document to Microsoft Windows operating systems are not applicable Information in this document is subject to change without notice 2004 2005 Dell Inc All rights reserved Reproduction in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo Latitude Inspiron Dimension OptiPlex Dell Precision Dell TravelLite PowerApp PowerEdge PowerConnect PowerVault and TrueMobile are trademarks of Dell Inc Intel and Pentium are registered trademarks and Centrino is a trademark of Intel Corporation Microsoft and Windows are registered trademarks Microsoft Corporation Bluetooth is a registered trademark owned by Bluetooth SIG Inc and is used by Dell Inc under license Other trademarks and trade names may b
32. ON Using an incompatible battery may increase the risk of fire or explosion Replace the battery only with a compatible battery purchased from Dell The lithium ion battery is designed to work with your Dell computer Do not use a battery from other computers with your computer AN CAUTION Do not dispose of batteries with household waste When your battery no longer holds a charge call your local waste disposal or environmental agency for advice on disposing of a lithium ion battery See Battery Disposal Using a Battery www dell com support dell com 34 AN CAUTION Misuse of the battery may increase the risk of fire or chemical burn Do not puncture incinerate disassemble or expose the battery to temperatures above 65 C 149 F Keep the battery away from children Handle damaged or leaking batteries with extreme care Damaged batteries may leak and cause personal injury or equipment damage Checking the Battery Charge The Dell QuickSet Battery Meter the Microsoft Windows Power Meter window and g icon the battery charge gauge and the low battery warning provide information on the battery charge For more information about checking the charge on the second battery see page 41 Dell QuickSet Battery Meter If Dell QuickSet is installed press lt Fn gt lt F3 gt to display the QuickSet Battery Meter The Battery Meter window displays status charge level and charge completion time for the battery in your compute
33. PC Cards and put them in a safe place to dry Remove the battery Wipe off the battery and put it in a safe place to dry Remove the hard drive see page 94 Remove the memory module s see page 41 Open the display and place the computer right side up across two books or similar props to let air circulate all around it Let the computer dry for at least 24 hours in a dry area at room temperature NOTICE Do not use artificial means such as a hair dryer or a fan to speed the drying process CAUTION To help prevent electrical shock verify that the computer is thoroughly dry before continuing with the rest of this procedure Ground yourself by touching one of the metal connectors on the back of the computer Replace the memory module s the memory module cover and the screw s Replace the hard drive Replace the module bay device and any PC Cards you removed Solving Problems 77 www dell com support dell com 78 14 Replace the battery 15 Turn on the computer and verify that it is working properly F NOTE For information on your warranty coverage see the separate paper warranty document that shipped with your computer If the computer does not start or if you cannot identify the damaged components see page 112 If You Drop or Damage Your Computer 1 Save and close any open files exit any open programs and shut down the computer see page 32 Disconnect the AC adapter from the computer and from the ele
34. S See the Dell Inspiron Help file or search for the keyword standby in the Help and Support Center To access the help file see page 9 RESEAT THE MEMORY MODULES If the computer power light turns on but the display remains blank reseat the memory modules Using a Battery 39 woo jap yioddns wosa p MMM Using a Battery 40 Using the Module Bay About the Module Bay iy CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide You can install devices such as a floppy drive CD drive CD RW drive DVD drive CD RW DVD drive DVD RW second battery or second hard drive in the module bay Removing and Installing Devices While the Computer Is Turned Off F NOTE You can remove and install devices while the computer is running and connected to a docking device docked NOTICE To prevent damage to devices store them in a safe dry place when they are not installed in the computer Avoid pressing down on them or placing heavy objects on top of them 1 Press the device latch release 2 Pull the device out of the module bay 3 Push the new device into the bay until it clicks Using the Module Bay 41 www dell com support dell com 42 Removing and Installing Devices While the Computer Is Running 1 Before ejecting the device double click the Safely Remove Hardware icon on the taskbar click the device you want to eject and click
35. See the following figure back of floppy disk write protected if gt not write protected TRY ANOTHER FLOPPY DISK Insert another disk to eliminate the possibility that the original disk is defective REINSTALL THE DRIVE 1 Save and close any open files exit any open programs and shut down the computer 2 Remove the drive See page 41 for instructions 3 Reinstall the drive 4 Turn on the computer CLEAN THE DRIVE See Cleaning Your Computer in the Dell Inspiron Help file for instructions To access the help file see page 9 If you cannot play a CD CD RW or DVD F NOTE Because of different worldwide file types not all DVD titles work in all DVD drives High speed CD drive vibration is normal and may cause noise This noise does not indicate a defect with the drive or the CD 50 Using CDs DVDs and other Multimedia ENSURE THAT WINDOWS RECOGNIZES THE DRIVE Click the Start button and click My Computer If the drive is not listed perform a full scan with your antivirus software to check for and remove viruses Viruses can sometimes prevent Windows from recognizing the drive Insert a bootable disk and restart the computer Verify that the 6 light is blinking indicating normal operation TRY ANOTHER DISC Insert another disc to eliminate the possibility that the original disc is defective ADJUST THE WINDOWS VOLUME CONTROL Double click the speaker icon in the lower right corner of you
36. VD the CD or DVD that you have created automatically ejects Using Blank CD Rs and CD RWs Your CD RW drive can write to two different types of recording media CD Rs and CD RWs Use blank CD Rs to record music or permanently store data files After creating a CD R you cannot write to that CD R again without changing your method of recording see the Sonic documentation for more information Use blank CD RWs to write to CDs or to erase rewrite or update data on CDs Helpful Tips Use Microsoft Windows Explorer to drag and drop files to a CD R or CD RW only after you start Sonic RecordNow and open a RecordNow project You must use CD Rs to burn music CDs that you want to play in regular stereos CD RWs do not play in most home or car stereos You cannot create audio DVDs with Sonic RecordNow Music MP3 files can be played only on MP3 players or on computers that have MP3 software installed Do not burn a blank CD R or CD RW to its maximum capacity for example do not copy a 650 MB file to a 650 MB blank CD The CD RW drive needs 1 or 2 MB of the blank CD to finalize the recording Use a blank CD RW to practice CD recording until you are familiar with CD recording techniques If you make a mistake you can erase the data on the CD RW and try again You can also use blank CD RWs to test music file projects before you record the project permanently to a blank CD R See the Sonic support website at support sonic com for additional
37. a low battery warning Then connect the computer to an electrical outlet or install a second battery in the module bay If the battery runs completely out of power hibernate mode begins automatically A low battery warning occurs when the battery charge is approximately 90 percent depleted The computer beeps once indicating that minimal battery operating time remains During that time the speaker beeps periodically If two batteries are installed the low battery warning means that the combined charge of both batteries is approximately 90 percent depleted The computer enters hibernate mode when the battery charge is at a critically low level For more information about low battery alarms and to access Power Management see the Dell Inspiron Help file To access the help file see page 9 Charging the Battery F NOTE The AC adapter charges a completely discharged battery in approximately 1 hour with the computer turned off Charge time is longer with the computer turned on You can leave the battery in the computer as long as you like The battery s internal circuitry prevents the battery from overcharging When you connect the computer to an electrical outlet or install a battery while the computer is connected to an electrical outlet the computer checks the battery charge and temperature If necessary the AC adapter then charges the battery and maintains the battery charge If the battery is hot from being used in your computer or being i
38. able for your computer or in certain countries F NOTE Additional information may ship with your computer What Are You Looking For Find It Here e Warranty information e Terms and Conditions U S only e Safety instructions e Regulatory information e Ergonomics information End User License Agreement Dell Product Information Guide lt r oe io e How to set up my computer Setup Diagram Ca Ta Tips on using Microsoft Windows How to play CDs and DVDs e How to use standby mode and hibernate mode How to change my display resolution How to clean my computer Help File 1 Click the Start button and click Help and Support 2 Click User and system guides and click User s guides 3 Click Dell Inspiron Help www dell com support dell com What Are You Looking For Find It Here Service Tag and Express Service Code e Microsoft Windows License Label Service Tag and Microsoft Windows License These labels are located on the bottom of your computer SE it eet e Use the Service Tag to identify your Eo aa computer when you Hassa Eka use support dell com O G or contact technical support Enter the Express Service Code to direct your call when contacting technical support e How to use Windows XP e Documentation for my computer e Documentation for devices such as a modem 10 Windows Help and Support Center 1 Click the Start button and click He
39. age and take the appropriate action See the software documentation Resolving Other Technical Problems Go TO THE DELL SUPPORT WEBSITE Go to support dell com for help with general usage installation and troubleshooting questions Solving Problems E MAIL DELL Go to support dell com and then click E Mail Dell in the Communicate list Send an e mail message to Dell about your problem you can expect to receive an e mail message from Dell within hours Contact DELL If you cannot solve your problem using the Dell Support website support dell com or e mail service call Dell for technical assistance see page 112 If Your Dell Computer Gets Wet A A oo Nn oO ol CAUTION Perform this procedure only after you are certain that it is safe to do so If the computer is connected to an electrical outlet it is recommended that you turn off AC power at the circuit breaker before attempting to remove the power cables from the electrical outlet Use the utmost caution when removing wet cables from a live power source Shut down the computer see page 32 disconnect the AC adapter from the computer and then disconnect the AC adapter from the electrical outlet Turn off any attached external devices and disconnect them from their power sources and then from the computer Ground yourself by touching one of the metal connectors on the back of the computer Remove the module bay device see page 1 and any installed
40. age appeared THE FILE BEING COPIED IS TOO LARGE FOR THE DESTINATION DRIVE The file that you are trying to copy is too large to fit on the disk or the disk is too full Try copying the file to a different disk or use a larger capacity disk A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS lt gt Do not use these characters in filenames INSERT BOOTABLE MEDIA The operating system is trying to boot to a nonbootable floppy disk or CD Insert a bootable floppy disk or CD NON SYSTEM DISK OR DISK ERROR A floppy disk is in the floppy drive Remove the floppy disk and restart the computer NoT ENOUGH MEMORY OR RESOURCES EXIT SOME PROGRAMS AND TRY AGAIN You have too many programs open Close all windows and open the program that you want to use OPERATING SYSTEM NOT FOUND Contact Dell See page 112 A REQUIRED DLL FILE WAS NOT FOUND The program that you are trying to open is missing an essential file Remove and then reinstall the program 1 Click the Start button and click Control Panel 2 Click Add or Remove Programs 3 Select the program you want to remove 4 Click Remove or Change Remove and follow the prompts on the screen 5 See the program documentation for installation instructions Solving Problems 69 www dell com support dell com X IS NOT ACCESSIBLE THE DEVICE IS NOT READY Insert a disk into the drive and try again Video and Display Problems If the
41. and exit the system setup program If you are prompted to restart your computer click Yes 6 Follow the instructions on the screen 7 After the infrared sensor has been enabled click Yes to restart the computer Ea NOTE If neither Fast IR nor Slow IR work contact the infrared device manufacturer After you enable the infrared sensor you can use it to establish a link to an infrared device To set up and use an infrared device see the infrared device documentation and the Microsoft Windows XP Help and Support Center FCC Notices U S Only Most Dell computers are classified by the Federal Communications Commission FCC as Class B digital devices To determine which classification applies to your computer examine all FCC registration labels located on the bottom side or back panel of your computer on card mounting brackets and on the cards themselves If any one of the labels carries a Class A rating your entire computer is considered to be a Class A digital device If all labels carry an FCC Class B rating as distinguished by either an FCC ID number or the FCC logo F your computer is considered to be a Class B digital device Once you have determined your computer s FCC classification read the appropriate FCC notice Note that FCC regulations provide that changes or modifications not expressly approved by Dell could void your authority to operate this equipment This device complies with Part 15 of the FCC Rules Oper
42. ard 02 577 826 90 02 696 821 14 02 696 821 13 02 696 821 12 02 577 826 90 02 577 825 55 02 575 035 30 02 577 821 Jamaica General Support dial from within Jamaica only 1 800 682 3639 120 Appendix Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Japan Kawasaki International Access Code 001 Country Code 81 City Code 44 Website support jp dell com Technical Support servers Technical Support outside of Japan servers Technical Support Dimension and Inspiron Technical Support outside of Japan Dimension and Inspiron Technical Support Dell Precision OptiPlex and Latitude Technical Support outside of Japan Dell Precision OptiPlex and Latitude Technical Support PDAs projectors printers routers Technical Support outside of Japan PDAs projectors printers routers Faxbox Service 24 Hour Automated Order Service Customer Care Business Sales Division up to 400 employees Preferred Accounts Division Sales over 400 employees Large Corporate Accounts Sales over 3500 employees Public Sales government agencies educational institutions and medical institutions Global Segment Japan Individual User Switchboard toll free 0120 198 498 81 44 556 4162 toll free 0120 198 226 81 44 520 1435 toll free 0120 198 433 81 4
43. ation is subject to the following two conditions e This device may not cause harmful interference e This device must accept any interference received including interference that may cause undesired operation Class A This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the manufacturer s instruction manual may cause Appendix harmful interference with radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case you will be required to correct the interference at your own expense Class B This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the manufacturer s instruction manual may cause interference with radio communications However there is no guarantee that interference will not occur in a particular instal
44. ch may take several seconds DEVICE STATUS LIGHTS Turns on when you turn on the computer and blinks when the computer is in a power management mode Turns on when the computer reads or writes data NOTICE To avoid loss of data never turn off the computer while the 6 lightis flashing Turns on steadily or blinks to indicate battery charge status ve Eh Turns on when Bluetooth wireless technology is enabled NOTE Bluetooth wireless technology is an optional feature so the 3 light turns on only if you ordered Bluetooth wireless technology with your computer For more information see the documentation that came with your Bluetooth wireless technology To turn off only the Bluetooth wireless technology functionality right click the icon in the notification area and select Disable Bluetooth Radio To quickly enable or disable all wireless devices press lt Fn gt lt F2 gt A Tour of Your Computer If the computer is connected to an electrical outlet the light operates as follows Solid green The battery is charging Flashing green The battery is almost fully charged If the computer is running on a battery the light operates as follows Off The battery is adequately charged or the computer is turned off Flashing orange The battery charge is low Solid orange The battery charge is critically low KEYBOARD The keyboard includes a numeric keypad as well as the W
45. ches 90 W Depth 137 2 mm 5 40 inches 65 W Weight with cables Temperature range Operating Storage 153 4 mm 6 04 inches 90 W 0 4 kg 1 1b 90 W 0 3 kg 69 Ib 65 W 0 to 35 C 32 to 95 F 40 to 65 C 40 to 149 F Computer Dimensions and Weight Height Width Depth Weight With travel module and standard battery With CD drive and standard battery Computer Environmental 35 5 mm 1 40 inches 338 4 mm 13 32 inches 273 mm 10 75 inches 2 51 kg 5 53 Ib 2 72 kg 5 99 Ib Temperature range Operating Storage Relative humidity maximum Operating Storage Maximum vibration using a random vibration spectrum that simulates user environment Operating Storage Appendix 0 to 35 C 32 to 95 F 40 to 65 C 40 to 149 F 10 to 90 noncondensing 5 to 95 noncondensing 0 66 GRMS 1 30 GRMS Computer Environmental continued Maximum shock measured with hard drive in head parked position and a 2 ms half sine pulse Operating 122G Storage 163 G Altitude maximum Operating 15 2 to 3048 m 50 to 10 000 ft Storage 15 2 to 10 668 m 50 to 35 000 ft Using the System Setup Program F NOTE Your operating system may automatically configure most of the options available in system setup thus overriding options that you set through system setup An exception is the External Hot Key option which you can disable or
46. conditioners e Uninterruptible power supplies UPS Surge Protectors Surge protectors and power strips equipped with surge protection help to prevent damage to your computer from voltage spikes that can occur during electrical storms or following power interruptions The level of protection is usually commensurate with the cost of the surge protector Some surge protector manufacturers include warranty coverage for certain types of damage Carefully read the device warranty when choosing a surge protector A device with a higher joule rating offers more protection Compare joule ratings to determine the relative effectiveness of different devices NOTICE Most surge protectors do not protect against power fluctuations or power interruptions caused by nearby lightning strikes When lightning occurs in your area disconnect the telephone line from the telephone wall jack and disconnect your computer from the electrical outlet Many surge protectors have a telephone jack for modem protection See the surge protector documentation for modem connection instructions NOTICE Not all surge protectors offer network adapter protection Disconnect the network cable from the network wall jack during electrical storms Line Conditioners NOTICE Line conditioners do not protect against power interruptions Line conditioners are designed to maintain AC voltage at a fairly constant level Setting Up YourComputer 31 www dell com support d
47. ctrical outlet Turn off any attached external devices and disconnect them from their power sources and then from the computer 4 Remove and reinstall the battery 5 Turn on the computer F NOTE For information on your warranty coverage see the separate paper warranty document that shipped with your computer If the computer does not start or if you cannot identify the damaged components see page 112 Drivers What Is a Driver A driver is a program that controls a device such as a printer mouse or keyboard All devices require a driver program A driver acts like a translator between the device and any other programs that use the device Each device has its own set of specialized commands that only its driver recognizes Dell ships your computer to you with required drivers already installed no further installation or configuration is needed Many drivers such as the keyboard driver come with your Microsoft Windows operating system You may need to install drivers if you e Upgrade your operating system e Reinstall your operating system Connect or install a new device Solving Problems Identifying Drivers If you experience a problem with any device identify whether the driver is the source of your problem and if necessary update the driver 1 ao To FF WwW N Click the Start button and click Control Panel Under Pick a Category click Performance and Maintenance Click System In the Sys
48. d Approved Mini PCI cards may be purchased only from Dell Ea NOTE 2 4 GHz Wireless LAN PC Cards may be removed and installed by the user If you ordered a Mini PCI card with your computer the card is already installed Adding and Replacing Parts 91 www dell com support dell com AN CAUTION Before working inside your computer read the safety instructions in the Product Information Guide 1 Follow the procedures in Before You Begin on page 87 Turn the computer over 3 Loosen the captive screw in the cover and remove the cover 4 Ifa Mini PCI card is not already installed go to step 5 If you are replacing a Mini PCI card remove the existing card a Disconnect the Mini PCI card from any attached cables b Release the Mini PCI card by spreading the metal securing tabs until the card pops up slightly c Lift the Mini PCI card out of its connector NOTICE To avoid damaging the Mini PCI card never place cables on top of or under the card NOTICE The connectors are keyed to ensure correct insertion If you feel resistance check the connectors and realign the card 5 Align the Mini PCI card with the connector at a 5 degree angle and press the Mini PCI card into the connector until you hear a click 6 Connect the antenna cables to the Mini PCI card 92 Adding and Replacing Parts 7 Tuck in the antenna cables antenna cables 2 8 Replace the cover and screw s Adding and Replacing Part
49. dministrator If the partition for PC Restore does not exist a message appears stating that the partition was not found Click Quit there is no partition to delete 4 Click OK to remove the partition Click Yes when a confirmation message appears The partition is deleted and the c partition expands to include the newly available disk space To check the available space right click the c drive in Windows Explorer and select Properties 6 Click Finish to close the PC Restore Removal window 7 Restart the computer Dell Diagnostics AN CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide When to Use the Dell Diagnostics If you experience a problem with your computer perform the checks in Solving Problems on page 69 and run the Dell Diagnostics before you contact Dell for technical assistance NOTICE The Dell Diagnostics works only on Dell computers The Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive Ea NOTE If your computer cannot display a screen image contact Dell See page 112 1 Shut down the computer See page 32 2 Ifthe computer is connected to a docking device docked undock it See the documentation that came with your docking device for instructions 3 Connect the computer to an electrical outlet Solving Problems 4 Turn on the computer When the DELL logo appears press l
50. e integrated speakers and external speakers if attached Enables and disables the integrated speakers and external speakers if attached Microsoft Windows Logo Key Functions Windows logo key and lt m gt Windows logo key and lt Shift gt lt m gt Windows logo key and lt e gt Windows logo key and lt r gt Windows logo key and lt f gt Windows logo key and lt Ctrl gt lt f gt Windows logo key and lt Pause gt Minimizes all open windows Maximizes all windows Runs Windows Explorer Opens the Run dialog box Opens the Search Results dialog box Opens the Search Results Computer dialog box if the computer is connected to a network Opens the System Properties dialog box To adjust keyboard operation such as the character repeat rate open the Control Panel and click Printers and Other Hardware Using the Keyboard and Touch Pad 45 www dell com support dell com 46 Touch Pad The touch pad detects the pressure and movement of your finger to allow you to move the cursor on the display Use the touch pad and touch pad buttons as you would use a mouse touch pad touch pad buttons To move the cursor lightly slide your finger over the touch pad e To select an object lightly tap once on the surface of the touch pad or use your thumb to press the left touch pad button e To select and move or drag an object position the cursor on the object and tap down up down on the touc
51. e used in this document to refer to either the entities claiming the marks and names or their products Dell Inc disclaims any proprietary interest in trademarks and trade names other than its own Model PP10L April 2005 P N D7898 Rev A02 Contents Finding Information 2 0 2 aaa a a 9 1 A Tour of Your Computer Front View o 2 sec patine eeGad bee dalbebeod dea be 13 Left Viewin ou sa ee ea Re ee Be ew Dee oe p ala So 16 Right View 225255500 Pa 6 a ep a head ae Me estes ace ahead ee AG sa 18 Back View oeio a 8 Soap boda ee oy ai Ak Gy aa oe R 19 Bottom View 2 0 0 0 ee ee 23 2 Setting Up Your Computer Connecting to the Internet 00000000 25 Setting Up Your Internet Connection a aoaaa aaa 25 Modem and Internet Connection Problems 26 E Mail Problems 0 0 0 000 0c eee es 28 Setting UpaPrinter 2 0 2 0 0 0 0 cee eee 28 Printer Cables 4 0 pr 568 bY ada ee Sa ae 28 Connecting a Parallel Printer 2 2 2 ee ee es 28 Connecting a USB Printer 2 2 ee ee 29 Printer Problems 2 0 0 00 ee 30 Power Protection Devices 0 0 0 eee ene 31 Surge Protectors oauza ioe ies Se Bk Gee ee ee ees ae 31 Line Conditioners 2 a t a a a E a a a 31 Uninterruptible Power Supplies naaa aaa 32 Turning Off YourComputer 0 0 0 0 0000 32 Contents 3 4 3 Using a Battery Battery Performance 0 0 00 eee e
52. ect 2 Plug one end of the S video cable in to the S video connector on the computer 3 Plug the other end of the S video cable in to your television Using CDs DVDs and other Multimedia 57 www dell com support dell com 58 4 Plug the single connector end of the audio cable in to the headphone connector on your computer 5 Plug the two RCA connectors on the other end of the audio cable in to the audio input connectors on your television or audio device 6 Turn on the television turn on any audio device you connected and then turn on the computer 7 See Enabling the Display Settings for a Television on page 60 to ensure that the computer recognizes and works properly with the television Composite Video Connection Using CDs DVDs and other Multimedia To connect the computer to a television that has a composite video input only use a composite TV out adapter cable available from Dell Before you begin ensure that you have the following cables composite TV out ee a ae _ 7 composite video cable audio cable Clie 1 Turn off the computer and the television and or audio device you want to connect 2 Connect the composite TV out adapter cable to the S video TV out connector on the computer _ s composite video connector ae S video TV out lt connector S video connector composite TV out adapter cable Using CDs DVDs and other Multimedia 59 w
53. ee eee 64 Contents 5 6 Connecting to a Wireless Local AreaNetwork Determining Your Network Type 0 000000 Connecting to a Wireless Network in Microsoft Windows XP Solving Problems Error Messages 2 2 2 cb ee ae ot ea ee eh oe Pe ew Video and Display Problems 20 Ifthe display is blank 2 ee ee ee If the display is difficult to read 2 0 2 000000 000s If only part of the displayisreadable Modem and Internet Connection Problems Scanner Problems cto teh ce ee EEE EE SOS a If you cannot save a file toa floppy diskdrive If you have problems withaharddrive 4 PC Card Problems ssc 3 on Gd ae SSeS ee ae Re ed General Program Problems 020000085 Aprogramcrashes 1 0 ee a Aprogramstopsresponding 2 0000 eee eens A solid blue screen appears 2 0 ee ee ee Error messages appear 0 0 ee ee ee Resolving Other Technical Problems If Your Dell Computer GetsWet 04 If You Drop or Damage Your Computer 4 Identifying Drivers aoaaa aaa ee ee Reinstalling Drivers and Utilities 2 Resolving Software and Hardware Incompatibilities Restoring Your Operating System 004 Using Microsoft Windows XP System Restore
54. ee ees 33 Checking the Battery Charge 22000 34 Dell QuickSet Battery Meter 2 00000 34 Microsoft Windows Power Meter 0000 35 Charge Gauge soc nde ost ade eee ee ba be Vame fo 35 Low Battery Warning 00000 35 Charging the Battery 0 0 0 00 e ee eee 35 Removing a Battery 0 0 cee es 36 Installing a Battery 2 ee 36 Removing and Installing a Reserve Battery 37 Storing a Battery 0 aaa ee 38 Power Problems nonah aaa eee eee eee 38 Using the Module Bay About the Module Bay laahaa aaa 41 Removing and Installing Devices While the Computer Is Turned Off 41 Removing and Installing Devices While the Computer Is Running 42 Using the Keyboard and Touch Pad Numeric Keypad 0 2 20000 eee eee eee 43 Keyboard Shortcuts 0 00000 eee eee 44 System Functions a k e e a i a es 44 Battery eich Ms ete aa a a Oe ied PELE a A oe AN LE a 44 CDorDVDTray ae a a E d aaraa ee 44 Display Functions s crusta aea ane ee aa E 44 Radios Including Wireless Networking and Bluetooth Wireless Technology o a a 44 Power Management aaa aaa a 44 Speaker Functions 2 0 00 cee es 45 Microsoft Windows LogoKeyFunctions 45 Contents Touch Pad 3 63 64 oa doa EAE a r he Be ee eR ee a 46 Customizing the Touch Pad 000 000 u 47 To
55. ell com 32 Uninterruptible Power Supplies NOTICE Loss of power while data is being saved to the hard drive may result in data loss or file damage Ea NOTE To ensure maximum battery operating time connect only your computer to a UPS Connect other devices such as a printer to a separate power strip that provides surge protection A UPS protects against power fluctuations and interruptions UPS devices contain a battery that provides temporary power to connected devices when AC power is interrupted The battery charges while AC power is available See the UPS manufacturer documentation for information on battery operating time and to ensure that the device is approved by Underwriters Laboratories UL Turning Off Your Computer NOTICE To avoid losing data turn off your computer by performing a Microsoft Windows operating system shutdown as described next rather than by pressing the power button F NOTE As an alternative to turning off your computer you can set your computer to enter standby or hibernate mode 1 Save and close any open files exit any open programs click the Start button and then click Turn Off Computer 2 Inthe Turn off computer window click Turn off The computer turns off after the shutdown process finishes Setting Up Your Computer Using a Battery Battery Performance fy CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product In
56. endix Country City Department Name or Service Area Area Codes International Access Code Website and E Mail Address Local Numbers and Country Code Toll Free Numbers City Code Brunei Customer Technical Support Penang Malaysia 604 633 4966 Country Code 673 Customer Service Penang Malaysia 604 633 4949 Transaction Sales Penang Malaysia 604 633 4955 Canada North York Ontario Online Order Status www dell ca ostatus International Access Code 011 AutoTech automated technical support toll free 1 800 247 9362 Customer Care Home Sales Small Business toll free 1 800 847 4096 Customer Care med large business government toll free 1 800 326 9463 Technical Support Home Sales Small Business toll free 1 800 847 4096 Technical Support med large bus government toll free 1 800 387 5757 Technical Support printers projectors televisions 1 877 335 5767 handhelds digital jukebox and wireless Sales Home Sales Small Business Sales med large bus government Spare Parts Sales amp Extended Service Sales toll free 1 800 387 5752 toll free 1 800 387 5755 1 866 440 3355 Cayman Islands General Support 1 800 805 7541 Chile Santiago Country Code 56 City Code 2 Sales Customer Support and Technical Support toll free 1230 020 4823 Appendix 115 www dell com support dell com Country City International Access Code Country Code City Code Depart
57. ess Code 001 Country Code 66 Website support ap dell com E mail ap_support dell com Technical Support OptiPlex Latitude Inspiron Dimension and Electronics and Accessories Technical Support PowerApp PowerEdge PowerConnect and PowerVault Transaction Sales Corporate Sales Website support ap dell com Technical Support OptiPlex Latitude and Dell Precision Technical Support PowerApp PowerEdge PowerConnect and PowerVault Customer Service Penang Malaysia Corporate Sales Transaction Sales toll free 00801 86 1011 toll free 00801 60 1256 toll free 00801 65 1228 toll free 00801 651 227 toll free 1800 0060 07 toll free 1800 0600 09 604 633 4949 toll free 1800 006 009 toll free 1800 006 006 Trinidad Tobago General Support 1 800 805 8035 Turks and Caicos Islands General Support toll free 1 866 540 3355 Appendix 127 www dell com support dell com Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers U K Bracknell International Access Code 00 Country Code 44 City Code 1344 Website support euro dell com Customer Care website support euro dell com uk en ECare Form Home asp E mail dell_direct_support dell com Technical Support Corporate Preferred Accounts PAD 1000 employees Technical Su
58. f Your Computer Bottom View memory module cover battery bay latch release battery charge gauge hard drive z _ battery Mini PCI card cover fan docking device slot MEMORY MODULE COVER Covers the compartment that contains the memory module s See page 89 BATTERY BAY LATCH RELEASE Releases the battery See page 36 for instructions BATTERY CHARGE GAUGE Provides information on the battery charge See page 35 BATTERY When a battery is installed you can use the computer without connecting the computer to an electrical outlet See page 36 DOCKING DEVICE SLOT Lets you attach your computer to a docking device See the documentation that came with your docking device for additional information FAN The computer uses an internal fan to create airflow through the vents which prevents the computer from overheating NOTE The computer turns on the fan when the computer gets hot Fan noise is normal and does not indicate a problem with the fan or the computer A CAUTION Do not store your computer in a low airflow environment such as a closed briefcase while it is running Restricting the airflow can damage the computer or cause a fire Mini PCI CARD COVER Covers the compartment that contains the Mini PCI card See page 91 HARD DRIVE Stores software and data A Tour of Your Computer 23 www dell com support dell com 24 A Tour of Your Computer Setting Up Your Computer Con
59. fer ensure that the subwoofer is at least 60 cm 2 ft away from the computer or external monitor ELIMINATE POSSIBLE INTERFERENCE Turn off nearby fans fluorescent lights halogen lamps or other appliances ROTATE THE COMPUTER TO FACE A DIFFERENT DIRECTION Eliminate sunlight glare which can cause poor picture quality ADJUST THE WINDOWS DISPLAY SETTINGS 1 Click the Start button and then click Control Panel 2 Click Appearance and Themes 3 Click the area you want to change or click the Display icon 4 Try different settings for Color quality and Screen resolution SEE ERROR MESSAGES If an error message appears see page 69 If only part of the display is readable CONNECT AN EXTERNAL MONITOR 1 Shut down your computer and connect an external monitor to the computer 2 Turn on the computer and the monitor and adjust the monitor brightness and contrast controls If the external monitor works the computer display or video controller may be defective Contact Dell see page 112 Solving Problems 1 www dell com support dell com 72 Modem and Internet Connection Problems Ea NOTE If you can connect to your Internet service provider ISP your modem is functioning properly If you are sure that your modem is working properly and you still experience problems contact your ISP CHECK THE TELEPHONE WALL JACK Disconnect the telephone line from the modem and connect it to a telephone Listen for a dia
60. formation Guide For optimal computer performance and to help preserve BIOS settings operate your Dell portable computer with the main battery installed at all times Use a battery to run the computer when it is not connected to an electrical outlet One battery is supplied as standard equipment in the battery bay Ea NOTE Battery operating time the time a battery can hold a charge decreases over time Depending on how often the battery is used and the conditions under which it is used you may need to purchase a new battery during the life of your computer Battery operating time varies depending on operating conditions You can install an optional second battery in the module bay to significantly increase operating time For more information about the second battery see page 41 Operating time is significantly reduced when you perform operations including but not limited to the following Using DVD DVD R and CD RW drives e Using wireless communications devices PC Cards or USB devices e Using high brightness display settings 3D screen savers or other power intensive programs such as 3D games Running the computer in maximum performance mode F NOTE It is recommended that you connect your computer to an electrical outlet when writing to a CD You can check the battery charge before you insert the battery into the computer You can also set power management options to alert you when the battery charge is low iy CAUTI
61. h pad On the second down motion leave your finger on the touch pad and move the selected object by sliding your finger across the surface e To double click an object position the cursor on the object and then tap twice on the touch pad or use your thumb to press the left touch pad button twice Using the Keyboard and Touch Pad Customizing the Touch Pad You can disable the touch pad or adjust its settings by using the Mouse Properties window 1 Open the Control Panel click Printers and Other Hardware and then click Mouse 2 On the Mouse Properties window e Click the Device Select tab to disable the touch pad e Click the Pointer tab to adjust touch pad settings 3 Select the desired settings and click Apply Click OK to save the settings and close the window Touch Pad or Mouse Problems CHECK THE TOUCH PAD SETTINGS 1 Click the Start button click Control Panel and then click Printers and Other Hardware 2 Click Mouse 3 Try adjusting the settings CHECK THE MOUSE CABLE Shut down the computer see page 32 Disconnect the mouse cable and check it for damage For PS 2 cables check the cable connector for bent or broken pins Firmly reconnect the cable If you are using a mouse extension cable disconnect it and connect the mouse directly to the computer TO VERIFY THAT THE PROBLEM IS WITH THE MOUSE CHECK THE TOUCH PAD 1 Turn off the computer 2 Disconnect the mouse 3 Turn on the computer 4 At the Windows deskto
62. hen select the proper code as listed in your telephone directory 4 Click Apply and click OK 5 Close the Phone and Modems Options window 6 Close the Control Panel window Solving Problems VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS 1 Click the Start button and click Control Panel 2 Click Printers and Other Hardware and click Phone and Modem Options 3 Click the Modems tab 4 Click the COM port for your modem 5 Click Properties click the Diagnostics tab and then click Query Modem to verify that the modem is communicating with Windows If all commands receive responses the modem is operating properly Scanner Problems CHECK THE POWER CABLE CONNECTION Ensure that the scanner power cable is firmly connected to a working electrical power source and that the scanner is turned on CHECK THE SCANNER CABLE CONNECTION Ensure that the scanner cable is firmly connected to the computer and to the scanner UNLOCK THE SCANNER Ensure that your scanner is unlocked if it has a locking tab or button REINSTALL THE SCANNER DRIVER See the scanner documentation for instructions Solving Problems 73 www dell com support dell com Floppy Disk and Hard Drive Problems NOTE For information on saving files to a floppy disk see the Dell Inspiron Help file To access the help file see page 9 If you cannot save a file to a floppy disk drive ENSURE THAT WINDOWS RECOGNIZES THE DRIVE Click the Start butto
63. ht is blinking the computer is in standby mode press the power button to exit standby mode If the light is off press the power button to turn on the computer Using a Battery CHARGE THE BATTERY The battery charge may be depleted 1 Reinstall the battery 2 Use the AC adapter to connect the computer to an electrical outlet 3 Turn on the computer CHECK THE BATTERY STATUS LIGHT If the battery status light flashes orange or is a steady orange the battery charge is low or depleted Connect the computer to an electrical outlet If the battery status light flashes green and orange the battery is too hot to charge Turn off the computer see page 32 disconnect the computer from the electrical outlet and then let the battery and computer cool to room temperature If the battery status light rapidly flashes orange the battery may be defective Contact Dell see page 112 TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp CHECK THE AC ADAPTER Check the AC adapter cable connections If the AC adapter has a light ensure that the light is on CONNECT THE COMPUTER DIRECTLY TO AN ELECTRICAL OUTLET Bypass power protection devices power strips and the extension cable to verify that the computer turns on ELIMINATE POSSIBLE INTERFERENCE Turn off nearby fans fluorescent lights halogen lamps or other appliances ADJUST THE POWER PROPERTIE
64. indows logo key For information on supported keyboard shortcuts see page 43 DISPLAY LATCH Keeps the display closed SPEAKERS To adjust the volume of the integrated speakers press the volume control buttons mute button or volume control keyboard shortcuts For more information see page 43 TOUCH PAD BUTTONS Provide the functionality of a mouse For more information see page 43 TOUCH PAD Provides the functionality of a mouse For more information see page 43 KEYBOARD STATUS LIGHTS A Tour of Your Computer 15 www dell com support dell com 16 The green lights located above the keyboard indicate the following ED Turns on when the numeric keypad is enabled Turns on when the uppercase letter function is enabled Turns on when the scroll lock function is enabled Left View PC Card slot security cable slot IEEE 1394 connector infrared sensor audio connectors 2 F NOTE The computer turns on the fan when the computer gets hot Fan noise is normal and does not indicate a problem with the fan or the computer fy CAUTION Do not store your computer in a low airflow environment such as a closed briefcase while it is running Restricting the airflow can damage the computer or cause a fire PC CARD SLOT Supports one PC Card such as a modem or network adapter For more information see the Dell Inspiron Help file To access the help file see page 9 INFRARED SENSOR Lets you transfer
65. information Using CDs DVDs and other Multimedia 55 www dell com support dell com 56 Connecting a Television to the Computer F NOTE Video and audio cables for connecting your computer to a television are not included with your computer Cables may be purchased at most consumer electronics stores Your computer has an S video TV out connector that enables you to connect the computer to a television Using a commercially available S video cable or composite video cable you can connect the computer to a television in one of two ways e S video for a television with S video input e Composite video for a television with only a composite video input also uses a composite TV out adapter cable F NOTE Diagrams for each connection combination appear at the beginning of each subsection to help you determine which method you should use The audio connector on the side of the computer enables you to connect the computer to your television or audio device using a commercially available audio cable When you complete the cable connection see Enabling the Display Settings for a Television on page 60 to ensure that the computer recognizes and works properly with the television S Video Connection Using CDs DVDs and other Multimedia Before you begin ensure that you have the following cables Pe S video cable ra audio cable 1 Shut down the computer and the television and or audio device you want to conn
66. l connector description 21 system view 21 Service Tag 10 Setup Diagram 9 software conflicts 80 fixing problems 76 speakers description 15 system view 15 specifications system 101 support contacting Dell 112 S video TV out connector description 20 system view 20 System Restore 81 system setup program commonly used options 108 purpose 107 screens 107 108 viewing 107 system specifications 101 system view 14 system views back 19 bottom 19 23 front 13 left side 16 right side 18 T touch pad 46 description 15 system view 15 touch pad and track stick customizing 7 track stick touch pad buttons description 15 system view 15 troubleshooting blue screen 76 cannot save to floppy disk 49 74 CD RW drive stops writing 52 conflicts 80 Dell Diagnostics 84 dropped or damaged computer 78 external keyboard problems 48 Hardware Troubleshooter 80 Help and Support Center 10 network problems 64 PC Card problems 75 power problems 38 Index 133 troubleshooting v oerna video connector program stopped responding 76 restore to previous state 81 scanner problems 72 description 21 system view 21 unexpected characters 48 wet computer 77 wW warranty 9 wet computer 77 U Windows XP USB connector Device Driver Rollback 79 description 20 Hardware Troubleshooter 80 system view 20 Help and Support Center 10 printer 31
67. l tone Ensure that you have touchtone telephone service Try connecting the modem to a different telephone wall jack Slow connection speeds can be caused by telephone noise as well as by telephone line or network conditions Contact your telephone company or network administrator for more information CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK If you have other telephone devices sharing the line such as an answering machine fax machine surge protector or line splitter then bypass them and use the telephone line to connect the modem directly to the telephone wall jack CHECK THE CONNECTION Verify that the telephone line is connected to the modem CHECK THE TELEPHONE LINE Try using a different telephone line If you are using a line that is 3 m 10 ft or more in length try a shorter one IRREGULAR DIAL TONE If you have voice mail service you might hear an irregular dial tone when you have messages Contact your telephone company for instructions on restoring a dial tone TURN OFF CALL WAITING CATCH PHONE See your telephone directory for instructions on deactivating this feature Then adjust the dial up networking connection properties 1 Click the Start button and click Control Panel 2 Click Printers and Other Hardware click Phone and Modem Options click the Dialing Rules tab and then click Edit 3 In the Edit Location window ensure that To disable call waiting dial is checked and t
68. lation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on you are encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and the receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio television technician for help FCC Identification Information The following information is provided on the device or devices covered in this document in compliance with FCC regulations e Model number PP1OL Company Name Dell Inc One Dell Way Round Rock Texas 78682 USA 512 338 4400 Appendix 111 www dell com support dell com 112 NOM Information Mexico Only The following information is provided on the device s described in this document in compliance with the requirements of the official Mexican standards NOM Exporter Dell Inc One Dell Way Round Rock TX 78682 Importer Dell Computer de M xico S A de C V Paseo de la Reforma 2620 11 Piso Col Lomas Altas 11950 M xico D E Ship to Dell Computer de M xico S A de C V al Cuidado de Kuehne amp Nagel de M xico S de R L Avenida Soles No 55 Col Pe on de los Ba os 15520 M xico D E Model number PP1OL Supply voltage
69. lp and Support 2 Type a word or phrase that describes your problem and click the arrow icon 3 Click the topic that describes your problem 4 Follow the instructions on the screen What Are You Looking For Find It Here e Solutions Troubleshooting hints and tips articles from technicians online courses frequently asked questions Community Online discussion with other Dell customers Upgrades Upgrade information for components such as memory the hard drive and the operating system Customer Care Contact information service call and order status warranty and repair information Service and support Service call status and support history service contract online discussions with technical support Reference Computer documentation details on my computer configuration product specifications and white papers Downloads Certified drivers patches and software updates Notebook System Software NSS If you reinstall the operating system for your computer you should also reinstall the NSS utility NSS provides critical updates for your operating system and support for Dell 3 5 inch USB floppy drives Intel Pentium M processors optical drives and USB devices NSS is necessary for correct operation of your Dell computer The software automatically detects your computer and operating system and installs the updates appropriate for your configuration To download Notebook Sys
70. ls Belgium 02 481 92 99 Switchboard Brussels Belgium 02 481 91 00 Macao Technical Support toll free 0800 105 Country Code 853 Customer Service Xiamen China 34 160 910 Transaction Sales Xiamen China 29 693 115 Malaysia Penang International Access Code 00 Country Code 60 City Code 4 122 Appendix Website support ap dell com Technical Support Dell Precision OptiPlex and Latitude Technical Support Dimension Inspiron and Electronics and Accessories Technical Support PowerApp PowerEdge PowerConnect and PowerVault Customer Service Penang Malaysia Transaction Sales Corporate Sales toll free 1 800 88 0193 toll free 1 800 88 1306 toll free 1800 88 1386 04 633 4949 toll free 1 800 888 202 toll free 1 800 888 213 Country City Department Name or Service Area Area Codes International Access Code Website and E Mail Address Local Numbers and Country Code Toll Free Numbers City Code Mexico Customer Technical Support 00 1 877 384 8979 International Access Code 00 Country Code 52 Sales Customer Service Main or 001 877 269 3383 50 81 8800 or 01 800 888 3355 001 877 384 8979 or 001 877 269 3383 50 81 8800 or 01 800 888 3355 Montserrat General Support toll free 1 866 278 6822 Netherlands Antilles General Support 001 800 882 1519 Netherlands Amsterdam International Access Code 00 Country Code 31 City Code 20 Website su
71. ment Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers China Xiamen Country Code 86 City Code 592 Technical Support website support dell com cn Technical Support E mail cn_support dell com Customer Care E mail customer_cn dell com Technical Support Fax Technical Support Dell Dimension and Inspiron Technical Support OptiPlex Latitude and Dell Precision Technical Support servers and storage Technical Support projectors PDAs switches routers and so on Technical Support printers Customer Care Customer Care Fax Home and Small Business Preferred Accounts Division Large Corporate Accounts GCP Large Corporate Accounts Key Accounts Large Corporate Accounts North Large Corporate Accounts North Government and Education Large Corporate Accounts East Large Corporate Accounts East Government and Education Large Corporate Accounts Queue Team Large Corporate Accounts South Large Corporate Accounts West Large Corporate Accounts Spare Parts to to to to to to to to to to to to to to to to to to free free free free free free free free free free free free free free free free free free 592 818 1350 800 858 2969 800 858 0950 800 858 0960 800 858 2920 800 858 2311 800 858 2060 592 818 1308 800 858 2222 800 858 2557
72. mer Service and Technical Support Employee Purchase Program EPP Customers Dell Sales Dell Outlet Store Dell refurbished computers Software and Peripherals Sales Spare Parts Sales Extended Service and Warranty Sales Fax Dell Services for the Deaf Hard of Hearing or Speech Impaired toll free 1 800 433 9014 toll free 1 800 247 9362 toll free 1 800 624 9896 toll free 1 800 624 9897 toll free 1 877 Dellnet 1 877 335 5638 toll free 1 800 695 8133 toll free 1 877 577 3355 toll free 1 800 283 2210 toll free 1 800 822 8965 toll free 1 800 695 8133 toll free 1 877 459 7298 toll free 1 800 456 3355 toll free 1 800 234 1490 toll free 1 800 289 3355 or toll free 1 800 879 3355 toll free 1 888 798 7561 toll free 1 800 671 3355 toll free 1 800 357 3355 toll free 1 800 247 4618 toll free 1 800 727 8320 toll free 1 877 DELLTTY 1 877 335 5889 U S Virgin Islands General Support 1 877 673 3355 Venezuela General Support 8001 3605 Appendix 129 woo jap yioddns wosa p MMM Appendix 130 Index A audio connectors description 17 system view 17 battery charge gauge 35 charging 35 checking the charge 34 description 23 installing 36 performance 33 power meter 35 removing 36 storing 38 system view 23 Bluetooth card replacing 98 c CD 54 using 9 CD RW drive fixing problems 52 characters unexpected 48 computer crashes 7
73. module bay devices NOTICE Handle components and cards by their edges and avoid touching pins and contacts Ground yourself by touching a metal connector on the back of the computer Continue to ground yourself periodically during this procedure Adding and Replacing Parts Remove the hard drive Pull the Bluetooth card connector out of the system board connector Pull the cable to remove the Bluetooth card from the computer system board connector Bluetooth card ya ey cable Bluetooth card connector Ei NOTE When replacing the Bluetooth card ensure the Bluetooth cable is routed correctly so that you do not damage the cable when you install the hard drive Adding and Replacing Parts 99 www dell com support dell com 100 Adding and Replacing Parts Appendix Specifications Microprocessor Microprocessor type L1 cache L2 cache External bus frequency Intel Centrino Mobile Technology or Intel Pentium M Processor 64 KB internal 32 KB instruction and 32 KB write back data 1 MB 400 MHz source synchronous processor system bus System Information Data bus width 64 bits DRAM bus width 64 bits Microprocessor address bus width 32 bits Flash EPROM 1MB PCI bus 32 bits PC Card CardBus controller PC Card connector Cards supported PC Card connector size Data width maximum PCI4510 CardBus controller supports one Type I or Type I card 3 3 V and5 V 68
74. n and click My Computer If the drive is not listed perform a full scan with your antivirus software to check for and remove viruses Viruses can sometimes prevent Windows from recognizing the drive Insert a bootable disk and restart the computer ENSURE THAT THE DISK IS NOT WRITE PROTECTED You cannot save data to a write protected disk See the following figure back of floppy disk write protected He ie a not write protected TRY ANOTHER FLOPPY DISK Insert another disk to eliminate the possibility that the original disk is defective REINSTALL THE DRIVE 1 Save and close any open files exit any open programs and shut down the computer 2 Remove the drive from the module bay See page 41 for instructions 3 Reinstall the drive 4 Turn on the computer 74 Solving Problems CLEAN THE DRIVE See Cleaning Your Computer in the Dell Inspiron Help file for instructions To access the help file see page 9 If you have problems with a hard drive ALLOW THE COMPUTER TO COOL BEFORE TURNING IT ON A hot hard drive may prevent the operating system from starting Try allowing the computer to return to room temperature before turning it on CHECK THE DRIVE FOR ERRORS 1 Click the Start button and click My Computer 2 Right click the drive letter local disk that you want to scan for errors and then click Properties 3 Click the Tools tab 4 Under Exror checking click Check Now 5 Click Start P
75. n a hot environment the battery may not charge when you connect the computer to an electrical outlet The battery is too hot to start charging if the light flashes alternately green and orange Disconnect the computer from the electrical outlet and allow the computer and the battery to cool to room temperature Then connect the computer to an electrical outlet to continue charging the battery For more information about resolving problems with a battery and to access Power Management see the Dell Inspiron Help file To access the help file see page 9 Using a Battery 35 www dell com support dell com 36 Removing a Battery fy CAUTION Before performing these procedures disconnect the modem from the telephone wall jack For information about removing the second battery see Using the Module Bay on page 41 NOTICE If you choose to replace the battery with the computer in standby mode you have up to 30 seconds to complete the battery replacement before the computer shuts down and loses any unsaved data 1 Ensure that the computer is turned off suspended in a power management mode or connected to an electrical outlet 2 Ifthe computer is connected to a docking device docked undock it See the documentation that came with your docking device for instructions 3 Slide and hold the battery bay latch release on the bottom of the computer and then remove the battery from the bay te yes Installing a Battery
76. n and click Control Panel 2 Click Performance and Maintenance 3 Click System 4 Click the System Restore tab 5 Ensure that Turn off System Restore is unchecked Solving Problems Using Dell PC Restore by Symantec F NOTE Dell PC Restore is available only on computers purchased in certain regions Use Dell PC Restore by Symantec only as the last method to restore your operating system PC Restore restores your hard drive to the operating state it was in when you purchased the computer Any programs or files added since you received your computer including data files are permanently deleted from the hard drive Data files include documents spreadsheets e mail messages digital photos music files and so on If possible back up all data before using PC Restore NOTICE Using PC Restore permanently deletes all data on the hard drive and removes any applications or drivers installed after you received your computer If possible back up the data before using PC Restore To use PC Restore 1 Turn on the computer During the boot process a blue bar with www dell com appears at the top of the screen 2 Immediately upon seeing the blue bar press lt Ctrl gt lt FI1 gt If you do not press lt Ctrl gt lt F11 gt in time let the computer finish restarting and then restart the computer again NOTICE If you do not want to proceed with PC Restore click Reboot in the following step 3 On the next screen that appears
77. n exact copy of a CD or DVD You can also use Sonic RecordNow for other purposes including creating CDs from audio files on your computer and creating MP3 CDs For instructions see the Sonic RecordNow documentation that came with your computer Open Sonic RecordNow click the question mark icon in the upper right corner of the window and click RecordNow Help or RecordNow Tutorial How to Copy a CD or DVD F NOTE If you have a DVD CD RW combo drive and you experience recording problems check for available software patches at the Sonic support website at support sonic com F NOTE Most commercial DVDs have copyright protection and cannot be copied using Sonic RecordNow 1 Click the Start button point to All Programs Sonic RecordNow gt RecordNow 2 Click either the audio tab or the data tab depending on the kind of CD you are planning to copy Click Exact Copy To copy the CD or DVD e Ifyou have one CD or DVD drive ensure that the settings are correct and click Copy The computer reads your source CD or DVD and copies it to a temporary folder on your computer hard drive When prompted insert a blank CD or DVD into the CD or DVD drive and click OK Using CDs DVDs and other Multimedia e If you have two CD or DVD drives select the drive into which you have inserted your source CD or DVD and click Copy The computer copies the data on the CD or DVD to the blank CD or DVD Once you have finished copying the source CD or D
78. nd Barbuda General Support 1 800 805 5924 Argentina Buenos Aires International Access Code 00 Country Code 54 City Code 11 Website www dell com ar E mail us_latin_services dell com E mail for desktop and portable computers la techsupport dell com E mail for servers and EMC storage products la_enterprise dell com Customer Care Tech Support Tech Support Services Sales toll free 0 800 444 0730 toll free 0 800 444 0733 toll free 0 800 444 0724 0 810 444 3355 Aruba General Support toll free 800 1578 Australia Sydney International Access Code 0011 Country Code 61 City Code 2 E mail Australia au_tech_support dell com E mail New Zealand nz_tech_support dell com Home and Small Business Government and Business Preferred Accounts Division PAD Customer Care Technical Support portables and desktops Technical Support servers and workstations Corporate Sales Transaction Sales Fax 1 300 655 533 toll free 1 800 633 559 toll free 1 800 060 889 toll free 1 800 819 339 toll free 1 300 655 533 toll free 1 800 733 314 toll free 1 800 808 385 toll free 1 800 808 3 12 toll free 1 800 818 341 Appendix 113 www dell com support dell com Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Austria Vienna Interna
79. nect USB devices while the computer is turned on 1 Complete the operating system setup if you have not already done so 2 Install the printer driver if necessary See the documentation that came with your printer Setting Up YourComputer 29 www dell com support dell com 30 3 Attach the USB printer cable to the USB connectors on the computer and the printer The USB connectors fit only one way ae USB connector on computer USB connector L on printer ig g USB printer cable U Printer Problems CHECK THE PRINTER CABLE CONNECTIONS Ensure that the printer cable is properly connected to the computer see page 28 TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp ENSURE THAT THE PRINTER IS TURNED ON See the documentation supplied with the printer Setting Up Your Computer VERIFY THAT WINDOWS RECOGNIZES THE PRINTER 1 Click the Start button 2 Click Control Panel 3 Click Printers and Other Hardware 4 Click View installed printers or fax printers If the printer model is listed right click the printer icon 5 Click Properties and then click the Ports tab Ensure that the Print to the following port s setting is LPT Printer Port REINSTALL THE PRINTER DRIVER See page 78 Power Protection Devices Several devices are available to protect against power fluctuations and failures e Surge protectors e Line
80. necting to the Internet Ea NOTE ISPs and ISP offerings vary by country To connect to the Internet you need a modem or network connection and an Internet service provider ISP such as AOL or MSN Your ISP will offer one or more of the following Internet connection options e Dial up connections that provide Internet access through a telephone line Dial up connections are considerably slower than DSL and cable modem connections e DSL connections that provide high speed Internet access through your existing telephone line With a DSL connection you can access the Internet and use your telephone on the same line simultaneously e Cable modem connections that provide high speed Internet access through your local cable TV line If you are using a dial up connection connect a telephone line to the modem connector on your computer and to the telephone wall jack before you set up your Internet connection If you are using a DSL or cable modem connection contact your ISP for setup instructions Setting Up Your Internet Connection To set up an AOL or MSN connection 1 Save and close any open files and exit any open programs 2 Double click the MSN Explorer or AOL icon on the Microsoft Windows desktop 3 Follow the instructions on the screen to complete the setup If you do not have an MSN Explorer or AOL icon on your desktop or if you want to set up an Internet connection with a different ISP 1 Save and close any open files and
81. nnect a printer to the computer See the documentation that came with the printer for setup information including how to e Obtain and install updated drivers Connect the printer to the computer Load paper and install the toner or ink cartridge e Contact the printer manufacturer for technical assistance Printer Cable Your printer connects to your computer with either a USB cable or a parallel cable Your printer may not come with a printer cable so if you purchase a cable separately ensure that it is compatible with your printer If you purchased a printer cable at the same time you purchased your computer the cable may arrive in the computer box Connecting a Parallel Printer 1 Complete the operating system setup if you have not already done so 2 Turn off the computer NOTICE For best results use a 3 m 10 ft or shorter parallel cable 3 Attach the parallel printer cable to the parallel connector on the computer and tighten the two screws Attach the cable to the connector on the printer and snap the two clips into the two notches Setting Up Your Computer connector on printer i N notches 2 E SS as parallel printer cable 4 Turn on the printer and then turn on the computer If the Add New Hardware Wizard window appears click Cancel D screws 2 5 Install the printer driver if necessary See the documentation that came with your printer Connecting a USB Printer F NOTE You can con
82. od This computer connects directly to the Internet enables the integrated firewall provided with Windows XP 4 Complete the checklist and required preparations Return to the Network Setup Wizard and follow the instructions on the screen Network Problems CHECK THE NETWORK CABLE CONNECTOR Ensure that the network cable connector is firmly connected to the optional connector on the computer and the network wall jack CHECK THE NETWORK LIGHTS ON THE NETWORK CONNECTOR Green indicates that the network connection is active If the status light is not green try replacing the network cable Amber indicates that the optional network adapter driver is loaded and the adapter is detecting activity RESTART THE COMPUTER Iry to log on to the network again CONTACT YOUR NETWORK ADMINISTRATOR Verify that your network settings are correct and that the network is functioning Connecting to a Wireless Local Area Network Ea NOTE These networking instructions do not apply to internal cards with Bluetooth wireless technology or cellular products 64 Setting Up a Home and Office Network Determining Your Network Type F NOTE Most wireless networks are of the infrastructure type Wireless networks fall into two categories infrastructure networks and ad hoc networks An infrastructure network uses routers or access points to connect several computers An ad hoc network does not use routers or access points and consists of computers
83. p use the touch pad to move the cursor around select an icon and open it If the touch pad operates correctly the mouse may be defective REINSTALL THE TOUCH PAD DRIVER See page 78 Using the Keyboard and Touch Pad 47 www dell com support dell com External Keyboard Problems Ea NOTE When you attach an external keyboard the integrated keyboard remains fully functional CHECK THE KEYBOARD CABLE Shut down the computer see page 32 Disconnect the keyboard cable and check it for damage For PS 2 cables check the cable connector for bent or broken pins Firmly reconnect the cable If you are using a keyboard extension cable disconnect it and connect the keyboard directly to the computer CHECK THE EXTERNAL KEYBOARD 1 Turn off the computer wait 1 minute and turn it on again 2 Verify that the numbers capitals and scroll lock lights on the keyboard blink during the boot routine 3 From the Windows desktop click the Start button point to Programs point to Accessories and click Notepad 4 Type some characters on the external keyboard and verify that they appear on the display If you cannot verify these steps you may have a defective external keyboard TO VERIFY THAT THE PROBLEM IS WITH THE EXTERNAL KEYBOARD CHECK THE INTEGRATED KEYBOARD 1 Turn off the computer 2 Disconnect the external keyboard 3 Turn on the computer 4 From the Windows desktop click the Start button point to Programs point
84. p a raiki matrik coy mieie TE for alhos oF owal oifis if j a S by arabai raian ahar aidi Bedale Taski sia Lamm about eraser reborn qg Tanp the onder oF prefered rebar Sg Change advanced setting 2 Click to select the network you want to configure and then click Connect or double click the network name in the list If you select a secure network identified by a icon you must enter a WEP or WPA key when prompted Ea NOTE Network security settings are unique to your network Dell cannot provide this information Your network is configured automatically Ea NOTE Your computer can take up to 1 minute to connect to the network 66 Setting Up a Home and Office Network After your computer is configured for the wireless network you selected another pop up notifies you that your computer is connected to the network you selected Sel Wires Sebwork Commection 5 iF now connected Tenner hed bo prelit Sanal Strength Excelent Windows XP Proleasicmal I Service Fact i aise Thereafter whenever you log on to your computer in the area of the wireless network the same pop up notifies you of the wireless network connection Setting Up a Home and Office Network 67 www dell com support dell com 68 Setting Up a Home and Office Network Solving Problems Error Messages If the message is not listed see the documentation for the operating system or the program that was running at the time the mess
85. pins PCMCIA 16 bits CardBus 32 bits Appendix 101 www dell com support dell com Memory Minimum speed requirement Memory module connector Memory module capacities Memory type Standard memory Maximum memory 266 MHz two user accessible DDR SDRAM connectors 128 MB 256 MB 512 MB and 1024MB 2 5V DDR SDRAM 128 MB 2 GB Ports and Connectors Serial Parallel Video Audio USB Infrared sensor S video TV out Mini PCI Modem Network adapter IEEE 1394 9 pin connector 16550C compatible 16 byte buffer connector 25 hole connector unidirectional bidirectional or ECP 15 hole connector microphone miniconnector stereo headphones speakers miniconnector two 4 pin USB 2 0 compliant connectors sensor compatible with IrDA Standard 1 1 Fast IR and IrDA Standard 1 0 Slow IR 7 pin mini DIN connector optional S video to composite video adapter cable Type IIIA Mini PCI card slot RJ 11 port RJ 45 port 4 pin serial connector Communications Modem Type v 92 56K MDC Controller softmodem Interface internal AC 97 bus 102 Appendix Communications continued Network adapter 10 100 Ethernet LAN on system board Wireless internal Mini PCI Wi Fi wireless support internal card with Bluetooth wireless technology optional available at point of sale only Video Video type Intel UMA Integrated Video controller Video memory In
86. pport direct and general Global Accounts Customer Care Home and Small Business Customer Care Corporate Customer Care Preferred Accounts 500 5000 employees Customer Care Central Government Customer Care Local Government amp Education Customer Care Health Customer Care Home and Small Business Sales Corporate Public Sector Sales Home and Small Business Fax 0870 908 0500 0870 908 0800 01344 373 186 0870 906 0010 01344 373 185 0870 906 0010 01344 373 193 01344 373 199 01344 373 194 0870 907 4000 01344 860 456 0870 907 4006 Uruguay General Support toll free 000 413 598 2521 128 Appendix Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers U S A Austin Texas International Access Code 011 Country Code 1 Automated Order Status Service AutoTech portable and desktop computers Consumer Home and Home Office Technical Support Customer Service DellNet Service and Support Employee Purchase Program EPP Customers Financial Services website www dellfinancialservices com Financial Services lease loans Financial Services Dell Preferred Accounts DPA Business Customer Service and Technical Support Employee Purchase Program EPP Customers Printers and Projectors Technical Support Public government education and healthcare Custo
87. pport euro dell com Technical Support for Inspiron XPS computers only Technical Support for all other Dell computers Technical Support Fax Home Small Business Customer Care Relational Customer Care Home Small Business Sales Relational Sales Home Small Business Sales Fax Relational Sales Fax Switchboard Switchboard Fax 020 674 45 94 020 674 45 00 020 674 47 66 020 674 42 00 020 674 4325 020 674 55 00 020 674 50 00 020 674 47 75 020 674 47 50 020 674 50 00 020 674 47 50 New Zealand International Access Code 00 Country Code 64 E mail New Zealand nz_tech_support dell com E mail Australia au_tech_support dell com Technical Support for desktop and portable computers Technical Support for servers and workstations Home and Small Business Government and Business Sales Fax toll free 0800 446 255 toll free 0800 443 563 0800 446 255 0800 444 617 0800 441 567 0800 441 566 Appendix 123 www dell com support dell com Country City Department Name or Service Area Area Codes International Access Code Website and E Mail Address Local Numbers and Country Code Toll Free Numbers City Code Nicaragua General Support 001 800 220 1006 Norway Lysaker International Access Code 00 Website support euro dell com E mail support euro dell com no no emaildell Country Code 47 Technical Support 671 16882 Relational Customer Care 671 17575 Home Small Business Cus
88. prevent the computer cover from being scratched Shut down the computer Ensure that the computer and any attached devices are turned off If your computer and attached devices did not automatically turn off when you shut down your computer press and hold the power button for 4 seconds 4 Ifthe computer is connected to a docking device docked undock it See the documentation that came with your docking device for instructions NOTICE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network wall jack 5 Disconnect any telephone or telecommunication lines from the computer 6 Disconnect your computer and all attached devices from their electrical outlets and then press the power button to ground the system board NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into the computer Remove any installed PC Cards from the PC Card slot Close the display and turn the computer upside down on a flat work surface o Q NOTICE To avoid damaging the system board you must remove the main battery before you service the computer 9 Slide and hold the battery bay latch release on the bottom of the computer and then remove the battery from the bay 88 Adding and Replacing Parts 10 Remove any installed modules including a second battery if installed 11 Remove the hard drive Adding Memory You can increase yo
89. r In addition when your computer is connected to a docking device docked the Battery Meter window includes a Dock Battery tab which displays the charge level and current status of the docking device battery The following icons appear in the Battery Meter window g The computer or docking device is running on battery power 5 he computer is connected to AC power and the battery is charging 3 Ga For more information about QuickSet right click the 5 icon in the taskbar and click Help a he computer is connected to AC power and the battery is fully charged Using a Battery Microsoft Windows Power Meter The Windows Power Meter indicates the remaining battery charge To check the Power Meter double click the J icon on the taskbar For more information about the Power Meter tab see Power Management in the Dell Inspiron Help file To access the help file see page 9 If the computer is connected to an electrical outlet a Le icon appears Charge Gauge Before you insert a battery press the status button on the battery charge gauge to illuminate the charge level lights Each light represents approximately 20 percent of the total battery charge For example if the battery has 80 percent of its charge remaining four of the lights are on If no lights appear the battery has no charge Low Battery Warning NOTICE To avoid losing or corrupting data save your work immediately after
90. r screen Ensure that the volume is turned up and that the sound is not muted IDENTIFY THE DISC THAT IS NOT PLAYING If you have one CD CD RW or DVD in the fixed drive device and one in the module bay device 1 Click the Start button and click My Computer 2 Double click the drive letter of the device that you are verifying REINSTALL THE DRIVE 1 Save and close any open files exit any open programs and shut down the computer 2 Remove the drive See page 41 for instructions 3 Reinstall the drive 4 Turn on the computer CLEAN THE DRIVE OR DISC See Cleaning Your Computer in the Dell Inspiron Help file for instructions To access the help file see page 9 If you cannot eject the CD CD RW or DVD drive tray 1 Ensure that the computer is turned off 2 Straighten a paper clip and insert one end into the eject hole at the front of the drive push firmly until the tray is partially ejected 3 Gently pull out the tray until it stops Using CDs DVDs and other Multimedia 51 www dell com support dell com If you hear an unfamiliar scraping or grinding sound e Ensure that the sound is not caused by the program that is running e Ensure that the disk or disc is inserted properly If the CD RW drive stops writing DISABLE STANDBY MODE IN WINDOWS BEFORE WRITING TO A CD RW Search for the keyword standby in the Help and Support Center To access the Help and Support Center see page 10 CHANGE THE WRITE SPEED
91. rApp PowerEdge PowerConnect and PowerVault Customer Service Penang Malaysia Transaction Sales Corporate Sales toll free 1800 394 7430 toll free 1800 394 7488 toll free 1800 394 7478 604 633 4949 toll free 1 800 394 7412 toll free 1 800 394 7419 Slovakia Prague International Access Code 00 Country Code 421 South Africa Johannesburg International Access Code 09 091 Country Code 27 City Code 11 Website support euro dell com E mail czech_dell dell com Technical Support Customer Care Fax Tech Fax Switchboard Sales Website support euro dell com E mail dell_za_support dell com Gold Queue Technical Support Customer Care Sales Fax Switchboard 02 5441 5727 420 22537 2707 02 5441 8328 02 5441 8328 02 5441 7585 011 709 7713 011 709 7710 011 709 7707 011 709 7700 011 706 0495 011 709 7700 Southeast Asian and Pacific Countries Customer Technical Support Customer Service and Sales Penang Malaysia 604 633 4810 Appendix 125 www dell com support dell com Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Spain Madrid International Access Code 00 Country Code 34 City Code 91 Sweden Upplands Vasby International Access Code 00 Country Code 46 City Code 8 Website support euro dell com
92. ressure to slide the drive into place If you use excessive force you may damage the connector 5 Insert the drive into the bay and lift the hard drive door Push the hard drive until it is fully seated in the bay Press the hard drive door down 6 Replace and tighten the screw s Install the operating system for your computer 8 Install the drivers and utilities for your computer Returning a Hard Drive to Dell Return your old hard drive to Dell in its original or comparable foam packaging Otherwise the hard drive may be damaged in transit Ta foam a aa packaging F Adding and Replacing Parts 95 www dell com support dell com 96 Keyboard fy CAUTION Before performing the following procedures read the safety instructions in the Product Information Guide NOTICE To avoid electrostatic discharge ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface such as the back panel on the computer 1 Turn the computer top side up and open it display Adding and Replacing Parts 2 Remove the center control cover a Open the display all the way 180 degrees so that it lies flat against your work surface b Starting on the right side of the computer use a plastic scribe to pry up the center control cover Lift it away from the computer and lay it aside center control cover 3 Remove the keyboard a Remove the two M2 5 x 5 mm screws across the top of the
93. right corner of the screen displays help information for the currently highlighted option the lower right corner displays information about the computer System setup key functions are listed across the bottom of the screen Commonly Used Options Certain options require that you reboot the computer for new settings to take effect Changing the Boot Sequence The boot sequence or boot order tells the computer where to look to find the software needed to start the operating system You can control the boot sequence and enable disable devices using the Boot Order page of system setup Ea NOTE To change the boot sequence on a one time only basis see Performing a One Time Boot The Boot Order page displays a general list of the bootable devices that may be installed in your computer including but not limited to the following e Diskette Drive e Modular bay HDD e Internal HDD e CD DVD CD RW drive Ea NOTE You can only boot start up your computer from a CD CD RW or DVD drive installed as a fixed drive You cannot boot from one of these modules if it is installed in the module bay During the boot routine the computer starts at the top of the list and scans each enabled device for the operating system start up files When the computer finds the files it stops searching and starts the operating system To control the boot devices select highlight a device by pressing the down arrow or up arrow key and then enable or disable
94. ription 16 system view 16 IRQ conflicts 80 K keyboard description 15 fixing problems 48 replacing 96 shortcuts 44 system view 15 unexpected characters 48 keyboard status lights description 15 system view 15 keypad numeric 43 L labels Microsoft Windows 10 Service Tag 10 memory adding 89 removing 90 Microsoft Windows label 10 Mini PCI card installing 91 Mini PCI card modem and memory module cover description 23 system view 23 modem connector description 20 system view 20 module bay about 41 description 18 swapping devices while the computer is running 42 swapping devices while the computer is turned off 41 system view 18 network fixing problems 64 network connector description 21 system view 21 0 operating system restoring 81 P parallel connector description 21 system view 21 PC Card slot description 16 system view 16 pe cards fixing problems 75 power fixing problems 38 line conditioners 31 protection devices 31 surge protectors 31 UPS 31 power button description 13 system view 13 printer cable 28 connecting 28 parallel 28 setting up 28 USB 29 problems conflicts 80 Dell Diagnostics 84 restore to previous state 81 programs crashes 76 fixing problems 76 not responding 76 R RAM See memory S safety instructions 9 security cable slot description 17 18 system view 17 18 seria
95. rnational Access Code 990 Country Code 358 City Code 9 Website support euro dell com E mail support euro dell com fi fi emaildell Technical Support Customer Care Fax Switchboard 09 253 313 60 09 253 313 38 09 253 313 99 09 253 313 00 Appendix 117 www dell com support dell com Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers France Paris Montpellier International Access Code 00 Country Code 33 City Codes 1 4 Website support euro dell com E mail support euro dell com f1 ft emaildell Home and Small Business Technical Support for Inspiron XPS computers only Technical Support for all other Dell computers Customer Care Switchboard Switchboard calls from outside of France Sales Fax Fax calls from outside of France Corporate Technical Support Customer Care Switchboard Sales Fax 0825 387 129 0825 387 270 0825 823 833 0825 004 700 04 99 75 40 00 0825 004 700 0825 004 701 0499 75 40 01 0825 004 719 0825 338 339 0155 9471 00 0155 9471 00 0155947101 Germany Langen International Access Code 00 Country Code 49 City Code 6103 Website support euro dell com E mail tech_support_central_europe dell com Technical Support for Inspiron XPS computers only Technical Support for all other Dell computers Home Small
96. s Set the Parallel Mode option according to the type of printer or device connected to the parallel connector To determine the correct mode to use see the documentation that came with the device Setting Parallel Mode to Disabled disables the parallel port and the port s LPT address which frees computer resources for another device to use Changing COM Ports Serial Port allows you to map the serial port COM address or disable the serial port and its address which frees computer resources for another device to use Enabling the Infrared Sensor 1 Enter system setup a Turn on your computer b Press lt F2 gt when the Dell logo appears 2 Press lt Alt gt lt P gt until you locate Infrared Data Port under Basic Device Configuration Ea NOTE Ensure that the COM port that you select is different from the COM port assigned to the serial connector 3 Press the down arrow key to select the Infrared Data Port setting and press the right arrow key to change the setting to a COM port Appendix 109 www dell com support dell com 110 4 Press the down arrow key to select the Infrared Mode setting and press the right arrow key to change the setting to Fast IR or Slow IR It is recommended that you use Fast IR If the infrared device cannot communicate with your computer shut down the computer and repeat steps through 5 to change the setting to Slow IR 5 Press lt Esc gt and then click Yes to save the changes
97. s 93 www dell com support dell com 94 Replacing the Hard Drive NOTE If your hard drive is not pre imaged you need to reinstall the Microsoft Windows operating system and the drivers and utilities CAUTION If you remove the hard drive from the computer when the drive is hot do not touchthe metal housing of the hard drive CAUTION Before working inside your computer read the safety instructions in the Product Information Guide NOTICE To prevent data loss turn off your computer before removing the hard drive Do not remove the hard drive while the computer is on in standby mode or in hibernate mode NOTICE Hard drives are extremely fragile even a slight bump can damage the drive FO OPPR NOTE Dell does not guarantee compatibility or provide support for hard drives from sources other than Dell To replace the hard drive in the hard drive bay 1 Follow the procedures in Before You Begin on page 87 2 Turn the computer over and remove the hard drive screws T hard drive screws 2 NOTICE When the hard drive is not in the computer store it in protective antistatic packaging See the Product Information Guide for information about protecting against electrostatic discharge 3 Slide the hard drive out of the computer 4 Remove the new drive from its packaging Save the original packaging for storing or shipping the hard drive Adding and Replacing Parts NOTICE Use firm and even p
98. s on restoring a dial tone TURN OFF CALL WAITING CATCH PHONE See your telephone directory for instructions on deactivating this feature Then adjust the dial up networking connection properties 1 Click the Start button and click Control Panel 2 Click Printers and Other Hardware click Phone and Modem Options click the Dialing Rules tab and then click Edit 3 In the Edit Location window ensure that To disable call waiting dial is checked and then select the proper code as listed in your telephone directory 4 Click Apply and click OK 5 Close the Phone and Modems Options window 6 Close the Control Panel window VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS 1 Click the Start button and click Control Panel 2 Click Printers and Other Hardware and click Phone and Modem Options 3 Click the Modems tab 4 Click the COM port for your modem 5 Click Properties click the Diagnostics tab and then click Query Modem to verify that the modem is communicating with Windows If all commands receive responses the modem is operating properly Setting Up YourComputer 27 www dell com support dell com 28 E Mail Problems ENSURE THAT YOU ARE CONNECTED TO THE INTERNET With the Outlook Express e mail program open click File If Work Offline has a check mark next to it click the check mark to remove it and connect to the Internet Setting Up a Printer NOTICE Complete the operating system setup before you co
99. t F12 gt immediately F NOTE If you cannot see anything on your display hold down the mute button and press the computer s power button to begin the Dell Diagnostics The computer automatically runs the Pre boot System Assessment If you wait too long and the Microsoft Windows logo appears continue to wait until you see the Windows desktop Then shut down your computer through the Start menu and try again 5 When the boot device list appears highlight Diagnostics and press lt Enter gt The computer runs the Pre boot System Assessment a series of initial tests of your system board keyboard hard drive and display e During the assessment answer any questions that appear e Ifa failure is detected the computer stops and beeps To stop the assessment and restart the computer press lt n gt to continue to the next test press lt y gt to retest the component that failed press lt r gt e If failures are detected during the Pre boot System Assessment write down the error code s and contact Dell before continuing on to the Dell Diagnostics For information on Contacting Dell see page 112 If the Pre boot System Assessment completes successfully you receive the message Boot ing Dell Diagnostic Utility Partition Press any key to continue 6 Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive 7 When the Dell Diagnostics Main Menu appears select the test you want to run
100. tel 855GME Integrated chip set 8 MB or 1 MB with Intel DVMT up to 32 MB with 128 MB of system memory or 64 MB with 256 MB or more of system memory LCD interface LVDS Audio Audio type compatible with Soundblaster and Audio controller Stereo conversion Interfaces Internal External Speaker Internal speaker amplifier Volume controls Microsoft Windows Sound System Intel AC 97 20 bit stereo digital to analog 18 bit stereo analog to digital AC 97 microphone miniconnector stereo headphones speakers miniconnector two 4 ohm speakers 2 W channel into 4 ohms keyboard shortcuts or program menus Display Type active matrix TFT Dimensions Height Width Diagonal XGA UXGA 228 1 mm 9 inches 304 1 mm 12 inches 380 1 mm 15 inches Appendix 103 www dell com support dell com Display continued Maximum resolutions Response time typical Refresh rate Operating angle Viewing angles Horizontal Vertical Pixel pitch Power Consumption Panel with backlight typical Controls 1024 x 768 at 16 8 million colors 25 ms rise maximum 35 ms fall maximum 60 Hz 0 closed to 180 60 45 0 2172 x 0 2172 mm 4 6 W brightness can be controlled through keyboard shortcuts Keyboard Number of keys Key travel Key spacing Layout 87 U S and Canada 88 Europe 91 Japan 2 7 mm 0 3 mm 0 11 inch 0 016 inch
101. tem Properties window click the Hardware tab Click Device Manager Scroll down the list to see if any device has an exclamation point a yellow circle with a on the device icon If an exclamation point is next to the device name you may need to reinstall the driver or install a new driver Reinstalling Drivers and Utilities NOTICE The Dell Support website at support dell com provides approved drivers for Dell computers If you install drivers obtained from other sources your computer might not work correctly Using Windows XP Device Driver Rollback If a problem occurs on your computer after you install or update a driver use Windows XP Device Driver Rollback to replace the driver with the previously installed version 1 oO Ny O O Aa WwW N Click the Start button and click Control Panel Under Pick a Category click Performance and Maintenance Click System In the System Properties window click the Hardware tab Click Device Manager Right click the device for which the new driver was installed and click Properties Click the Drivers tab Click Roll Back Driver If Device Driver Rollback does not resolve the problem then use System Restore to return your computer to the operating state that existed before you installed the new driver Solving Problems 79 www dell com support dell com 80 Manually Reinstalling Drivers Ea NOTE If you are reinstalling an infrared sensor driver you must first
102. tem Software 1 Go to support dell com and click Downloads 2 Enter your Service Tag or product model 3 In the Download Category drop down menu click All 4 Select the operating system and operating system language for your computer and click Submit 5 Under Select a Device scroll to System and Configuration Utilities and click Dell Notebook System Software Dell Support Website support dell com NOTE Select your region to view the appropriate support site NOTE Corporate government and education customers can also use the customized Dell Premier Support website at premier support dell com The website may not be available in all regions woo jap yioddns wosa p MMM 12 A Tour of Your Computer Front View display keyboard status light eyboard status lig power button device status light touch pad p keyboard touch pad button speakers DISPLAY For more information about your display see the Dell Inspiron Help file To access the help file see page 9 POWER BUTTON Press the power button to turn on the computer or exit a power management mode NOTICE To avoid losing data turn off your computer by performing a Microsoft Windows operating system shutdown rather than by pressing the power button ATour of YourComputer 13 www dell com support dell com 14 If the computer stops responding press and hold the power button until the computer turns off completely whi
103. that Restore my computer to an earlier time is selected and click Next Click a calendar date to which you want to restore your computer The Select a Restore Point screen provides a calendar that allows you to see and select restore points All calendar dates with available restore points appear in boldface type 4 Select a restore point and click Next If a calendar date has only one restore point then that restore point is automatically selected If two or more restore points are available click the restore point that you prefer 5 Click Next The Restoration Complete screen appears after System Restore finishes collecting data and then the computer restarts 6 After the computer restarts click OK To change the restore point you can either repeat the steps using a different restore point or you can undo the restoration Undoing the Last System Restore NOTICE Before you undo the last system restore save and close all open files and exit any open programs Do not alter open or delete any files or programs until the system restoration is complete 1 Click the Start button point to All Programs Accessories gt System Tools and then click System Restore 2 Click Undo my last restoration and click Next Enabling System Restore If you reinstall Windows XP with less than 200 MB of free hard disk space available System Restore is automatically disabled To see if System Restore is enabled 1 Click the Start butto
104. that broadcast to one another For additional assistance with setting up your wireless connection go to support dell com and search for the keyword wireless setup pee Sie tae QY Ve F S CME J S infrastructure network ad hoc network Connecting to a Wireless Network in Microsoft Windows XP Your wireless network card requires specific software and drivers in order to connect to a network The software is already installed If the software is removed or corrupted follow the instructions included in the user s guide for your wireless network card The user s guide is available on the Dell Support website at support dell com When you turn on your computer a pop up appears from the network icon in the notification area located in the lower right corner of the Windows desktop whenever a network for which your computer is not configured is detected in the area IHi Wireirss hebwark Connection 5 Gre O a mane tenes E edike Topes ast of mesabis rebeorks dik here Setting Up a Home and Office Network 65 www dell com support dell com 1 Click either the pop up or the network icon to configure your computer for one of the available wireless networks The Wireless Network Connections window lists the wireless networks available in your area Wireless Network Connection Mebwark Tasks Choose a wireless network z Pe on ii Click en ean in the lin bakas bo connect bog egiraiers mehak in ange or bn get more D Gak u
105. the network adapter see the device user s guide supplied with your computer See page 10 PARALLEL CONNECTOR Connects a parallel device such as a printer VIDEO CONNECTOR Connects an external monitor For more information see the Dell Inspiron Help file To access the help file see page 9 SERIAL CONNECTOR Connects serial devices such as a mouse or handheld device A Tour of Your Computer 21 www dell com support dell com 22 AC ADAPTER CONNECTOR Attach an AC adapter to the computer Laer The AC adapter converts AC power to the DC power required by the computer You can connect the AC adapter with your computer turned either on or off AN CAUTION The AC adapter works with electrical outlets worldwide However power connectors and power strips vary among countries Using an incompatible cable or improperly connecting the cable to the power strip or electrical outlet may cause fire or equipment damage NOTICE When you disconnect the AC adapter cable from the computer grasp the connector not the cable itself and pull firmly but gently to avoid damaging the cable NOTE The computer turns on the fan when the computer gets hot Fan noise is normal and does not indicate a problem with the fan or the computer AN CAUTION Do not store your computer in a low airflow environment such as a closed briefcase while it is running Restricting the airflow can damage the computer or cause a fire A Tour o
106. tings c In the new window ensure that the display resolution settings are correct Click Apply to view the new settings Using CDs DVDs and other Multimedia 61 www dell com support dell com 62 Using CDs DVDs and other Multimedia Setting Up a Home and Office Network Connecting to a Network Adapter Before you connect your computer to a network the computer must have a network adapter installed and a network cable connected to it To connect a network cable F NOTE Insert the cable until it clicks into place and then gently pull itto ensure that it is secure 1 Connect the network cable to the network adapter connector on the back of your computer F NOTE Do not use a network cable with a telephone wall jack 2 Connect the other end of the network cable to a network connection device such as a network wall jack network cable network adapter connector on computer Setting Up a Home and Office Network 63 www dell com support dell com Network Setup Wizard The Microsoft Windows XP operating system provides a Network Setup Wizard to guide you through the process of sharing files printers or an Internet connection between computers in a home or small office 1 Click the Start button point to All Programs Accessories Communications and then click Network Setup Wizard On the welcome screen click Next Click Checklist for creating a network 2 3 Ea NOTE Selecting the connection meth
107. tional Access Code 900 Country Code 43 City Code 1 Website support euro dell com E mail tech_support_central_ecurope dell com Home Small Business Sales Home Small Business Fax Home Small Business Customer Care Preferred Accounts Corporate Customer Care Home Small Business Technical Support Preferred Accounts Corporate Technical Support Switchboard 0820 240 530 00 0820 240 530 49 0820 240 530 14 0820 240 530 16 0820 240 530 14 0660 8779 0820 240 530 00 Bahamas General Support toll free 1 866 278 6818 Barbados Belgium Brussels International Access Code 00 Country Code 32 General Support Website support euro dell com E mail for French speaking Customers support euro dell com be fr emaildell 1 800 534 3066 City Code 2 Technical Support for Inspiron XPS computers only 02 481 92 96 Technical Support for all other Dell computers 02 481 92 88 Technical Support Fax 02 481 92 95 Customer Care 02 713 15 65 Corporate Sales 02 481 91 00 Fax 02 481 92 99 Switchboard 02 481 91 00 Bermuda General Support 1 800 342 0671 Bolivia General Support toll free 00 10 0238 Brazil Website www dell com br International Access Code 00 Country Code 55 City Code 51 Customer Support Technical Support Technical Support Fax Customer Care Fax Sales 0800 90 3355 51 481 5470 51 481 5480 0800 90 3390 British Virgin Islands General Support toll free 1 866 278 6820 114 App
108. to Accessories and click Notepad 5 Type some characters on the external keyboard and verify that they appear on the display If the characters appear now but did not with the external keyboard you may have a defective external keyboard Contact Dell see page 112 Unexpected Characters DISABLE THE NUMERIC KEYPAD Press lt Num Lk gt to disable the numeric keypad if numbers are displayed instead of letters Verify that the numbers lock light is not lit 48 Using the Keyboard and Touch Pad Using CDs DVDs and other Multimedia Using CDs and DVDs For information about using CDs and DVDs in your computer see the Dell Inspiron Help file To access the help file see page 9 Drive Problems NOTE For information on saving files to a floppy disk see the Dell Inspiron Help file To access the help file see page 9 If you cannot save a file to a floppy disk drive ENSURE THAT WINDOWS RECOGNIZES THE DRIVE Click the Start button and click My Computer If the drive is not listed perform a full scan with your antivirus software to check for and remove viruses Viruses can sometimes prevent Windows from recognizing the drive Insert a bootable disk and restart the computer Verify that the 6 light is blinking indicating normal operation Using CDs DVDs and other Multimedia 49 www dell com support dell com ENSURE THAT THE DISK IS NOT WRITE PROTECTED You cannot save data to a write protected disk
109. tomer Care 23162298 Switchboard 671 16800 Fax Switchboard 671 16865 Panama General Support 001 800 507 0962 Peru General Support 0800 50 669 Poland Warsaw Website support euro dell com International Access Code 011 E mail pl_support_tech dell com Country Code 48 Customer Service Phone 57 95 700 City Code 22 Customer Care 57 95 999 Sales 57 95 999 Customer Service Fax 57 95 806 Reception Desk Fax 57 95 998 Switchboard 57 95 999 Portugal Website support euro dell com International Access Code 00 E mail support euro dell com pt en emaildell Country Code 351 Technical Support 707200149 Customer Care 800 300 413 Sales Fax 800 300 410 or 800 300 411 or 800 300 412 or 21 422 07 10 21 424 01 12 Puerto Rico General Support 1 800 805 7545 St Kitts and Nevis General Support toll free 1 877 441 4731 St Lucia General Support 1 800 882 1521 St Vincent and the Grenadines General Support toll free 1 877 270 4609 124 Appendix Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Singapore Singapore International Access Code 005 Country Code 65 Website support ap dell com Technical Support Dimension Inspiron and Electronics and Accessories Technical Support OptiPlex Latitude and Dell Precision Technical Support Powe
110. tore The Microsoft Windows XP operating system provides System Restore to allow you to return your computer to an earlier operating state without affecting data files if changes to the hardware software or other system settings have left the computer in an undesirable operating state See the Windows Help and Support Center for information on using System Restore To access help see page 9 NOTICE Make regular backups of your data files System Restore does not monitor your data files or recover them F NOTE The procedures in this document were written for the Windows default view so they may not work if you set your Dell computer to the Windows Classic view Creating a Restore Point 1 Click the Start button and click Help and Support 2 Click System Restore 3 Follow the instructions on the screen Restoring the Computer to an Earlier Operating State If problems occur after you install a device driver use Device Driver Rollback see page 81 to resolve the problem If that is unsuccessful then use System Restore Solving Problems 81 www dell com support dell com 82 NOTICE Before you restore the computer to an earlier operating state save and close any open files and exit any open programs Do not alter open or delete any files or programs until the system restoration is complete 1 Click the Start button point to All Programs Accessories gt System Tools and then click System Restore Ensure
111. uch Pad or Mouse Problems 0 005 47 External Keyboard Problems 0 000000 cee 48 Unexpected Characters 2 000002 48 Using CDs DVDs and other Multimedia UsingCDsandDVDs 00 0000 49 Drive Problems ies Sanri See 8 Sete Sele ye ee eh 49 If you cannot save a file toa floppy diskdrive 49 If you cannot playaCD CD RW orDVD 50 If you cannot eject the CD CD RW or DVD drivetray 51 If you hear an unfamiliar scraping or grinding sound 52 If the CD RW drive stopswriting 0 00000 52 If you have problems with aharddrive 52 Sound and Speaker Problems 2 20 055 53 If you have a problem with integrated speakers 53 If you have a problem with externalspeakers 53 CopyingCDsandDVDs 0 000 eee eae 54 HowtoCopyaCDorDVD 0 0000 eee 54 Using Blank CD Rs and CD RWs 0 00000 55 Helpful lips 23 Aveda hea tee he Bak 2 Bee ORS ie 55 Connecting a Television to the Computer 56 S Video Connector s acs desci se ea popi ee 56 Composite Video Connection ooa a 58 Enabling the Display Settings for a Television 60 Setting Up a Home and Office Network Connecting to a Network Adapter naaa aaa aaa 63 Network Setup Wizard naaa aaa eee eee 64 Network Problems 0 0 00 eee e
112. ur computer memory by installing memory modules on the system board See Specifications on page 101 for information on the memory supported by your computer Install only memory modules that are intended for your computer Ea NOTE Memory modules purchased from Dell are covered under your computer warranty fy CAUTION Before working inside your computer read the safety instructions in the Product Information Guide 1 Follow the procedures in Before You Begin on page 87 2 Turn the computer over loosen the captive screw from the memory module cover and then remove the cover Adding and Replacing Parts 89 www dell com support dell com NOTICE To prevent damage to the memory module connector do not use tools to spread the memory module securing clips 3 If you are replacing a memory module remove the existing module a Use your fingertips to carefully spread apart the securing clips on each end of the memory module connector until the module pops up b Remove the module from the connector securing clips 2 per connector memory module NOTICE If you need to install memory modules in two connectors install a memory module in the connector labeled DIMMA before you install a module in the connector labeled DIMMB Insert memory modules at a 45 degree angle to avoid damaging the connector 4 Ground yourself and install the new memory module Ea NOTE If the memory module is not installed
113. ww dell com support dell com 3 Plug one end of the composite video cable in to the composite video connector on the composite TV out adapter cable a 4 Plug the other end of the composite video cable in to the composite video connector on the television 5 Plug the single connector end of the audio cable in to the headphone connector on the computer 6 Plug the two RCA connectors on the other end of the audio cable in to the audio input connectors on your television or audio device Enabling the Display Settings for a Television Intel UMA Integrated Video Controller F NOTE Ensure that you properly connect the television before you enable the display settings 1 Click the Start button and click the Control Panel icon Under Pick a Category click Appearance and Themes 2 Double click the Display icon click the Settings tab and then click Advanced Click the Intel R Extreme Graphics tab Click the Graphic Properties button 60 Using CDs DVDs and other Multimedia If you want to use only a television without using the computer display or any other display options a In the new window click Television so that a red check mark appears over the television icon b Ensure that the settings are correct If you want to use a television and the computer display at the same time a In the new window click Intel R Dual Display Clone and ensure that one of the devices listed is a television b Click Device Set
114. y lt Fn gt lt F3 gt Displays the Dell QuickSet Battery Meter CD or DVD Tray lt Fn gt lt F10 gt Ejects the tray out of the drive Display Functions lt Fn gt lt F8 gt lt Fn gt and up arrow key lt Fn gt and down arrow key Switches the video image to the next display in the following sequence the integrated display only the integrated display and an external CRT monitor simultaneously an external CRT monitor only the integrated display and an external DVI monitor simultaneously and an external DVI monitor only Increases brightness on the integrated display only not on an external monitor Decreases brightness on the integrated display only not on an external monitor Radios Including Wireless Networking and Bluetooth Wireless Technology lt Fn gt lt F2 gt Enables and disables radios including wireless networking and Bluetooth wireless technology Power Management lt Fn gt lt Esc gt 44 Using the Keyboard and Touch Pad Activates the power management mode of your choice You can program this keyboard shortcut on the Advanced tab in the Power Options Properties window Speaker Functions If no sound comes from the speakers press lt Fn gt lt End gt and adjust the volume lt Fn gt lt Page Up gt lt Fn gt lt Page Dn gt lt Fn gt lt End gt Increases the volume of the integrated speakers and external speakers if attached Decreases the volume of th

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