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Dell PowerEdge R905 Owner's Manual

1. Table 6 3 Processor Expansion Module Board Connectors Connector Label Description 1 A A N N 5 Cn Dn CPU4 CONN Jn CPU3 memory module connectors 8 memory module connectors 8 processor 4 socket riser card connector 5 processor 3 socket NOTE For the full name of an abbreviation or acronym used in this table see the Glossary on page 183 Jumpers and Connectors 177 SAS Backplane Board Connectors Figure 6 3 shows the location of the connectors on the backplane board Figure 6 3 SAS Backplane Board Connectors 2 1 data interface 2 control panel on front of board 3 power 4 SASB 5 installation alignment slot 6 power SASA 178 Jumpers and Connectors Figure 6 4 SAS Backplane Board Connectors 2 5 inch Option 1 SASB 2 SASA 3 backplane power SAS 2 5 Inch Peripheral Interposer Board In addition to the backplane systems with 2 5 inch drives also have a peripheral interposer board Jumpers and Connectors 179 Figure 6 5 SAS Peripheral Interposer Board Connectors 1 2 3 4 1 control panel 2 power 3 power to backplane 4 data interface 180 Jumpers and Connectors Getting Help Contacting Dell For customers in the United States call 800 WWW DELL 800 999 3355 Z NOTE If you do not have an active Internet connection you can find contact
2. 64 Inside the System 0 64 Removing and Replacing the Optional Front Bezel 66 Opening and Closing the System 67 Opening the System 67 Closing the System 68 Contents CoolingFans 2004 69 Removing aCoolingFan 69 ReplacingaCoolingFan 70 Cooling Shroud Assembly n Removing the Cooling Shroud Assembly 71 Replacing the Cooling Shroud Assembly 72 Power Supplies 0 4 73 Removing a Power Supply 73 Replacing a Power Supply 74 Processor Expansion Module 75 Removing the PEM or PEM Shell 75 Replacing the PEM or PEM Shell 78 ExpansionCards 0 79 Expansion Card Installation Guidelines 79 Installing an ExpansionCard 80 Removing anExpansionCard 83 Riser Boards o cene a bated Bye ae Bes 83 Removing the Riser Board 84 Replacing the Riser Board 85 RAC Card 2 0 3 24 4284 be ah bein eS dt 3S 86 Installing an Optional RAC Card 86 Internal USB Memory Key Optional 88 Installing the Optional Internal USB Memory Key 005 88 TOE iSCSI Key Optional 89 SD MemoryCard 91 Contents Contents NIC DaughterCard 91 Installing the NIC Daught
3. Turn off the USB device and swap the interface cable with a working cable Turn on the device If the problem is resolved replace the interface cable Turn off the USB device connect it to another USB connector on the system and turn on the USB device If the USB device functions the USB connector on the system is likely defective Otherwise the USB device is faulty and needs to be replaced See Getting Help on page 181 Power down all USB peripheral devices and disconnect all USB devices from the system except the USB mouse and keyboard Troubleshooting Your System 151 152 3 Restart the system and reconnect the USB devices If the problem is resolved the problem was likely caused by an overcurrent event on one of the USB devices If the problem persists attempt to isolate the faulty device by trying different USB configurations If the problem is not resolved proceed to the next step 4 Reset the system BIOS to the default settings by setting the NVRAM _CLR jumper inside your system Use the following procedure CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product
4. Item Component Icon Description 1 Power on indicator power button O The power button controls the DC power supply output to the system NOTE If you turn off the system using the power button and the system is running an ACPI compliant operating system the system performs a graceful shutdown before the power is turned off If the system is not running an ACPI compliant operating system the power is turned off immediately after the power button is pressed 14 2 3 NMI button System identification button About Your System Used to troubleshoot software and device driver errors when using certain operating systems This button can be pressed using the end of a paper clip Use this button only if directed to do so by qualified support personnel or by the operating system s documentation The identification buttons on the front and back panels can be used to locate a particular system within a rack When one of these buttons is pushed the blue system status indicator on the front and back blinks until one of the buttons is pushed again Table 1 2 Front Panel Features and Connectors continued Item Component Icon Description 4 LCD display Provides system ID status information and system error messages The LCD display lights during normal system operation Both the systems management software and the identification buttons located on the front and back of the
5. system setup navigation keys 6 options 46 system setup program entering 45 serial communications options 53 system setup screens integrated devices 51 main 46 memory information 49 system securtiy 53 T tape drive external connecting 116 troubleshooting 165 telephone numbers 181 tools required 64 Index 199 troubleshooting battery RAID 163 battery system 155 cooling fans 157 damaged system 155 expansion cards 166 external connections 147 hard drive 161 keyboard 148 memory 158 NIC 153 optical drive 160 power problems 146 front panel connector 13 troubleshooting 147 WwW warning messages 43 wet system troubleshooting 154 Z ZIF socket 100 power supplies 156 processors 167 SAS RAID controller card 163 serial I O device 150 start up routine 145 system cooling 157 tape drive 165 USB device 151 video 147 wet system 154 U USB device back panel connectors 17 front panel connectors 13 troubleshooting 151 V video back panel connector 17 200 Index Index 201 202 Index
6. 122 control panel assembly 119 198 Index cooling fan 69 cooling shroud 71 cover 67 expansion card 83 fan interposer board 131 hard drive blank 109 hard drives 110 memory modules 99 NIC daughter card 93 PEM 75 power distribution board 138 power supply 73 SAS backplane board 124 SAS controller 113 system board 134 replacing cooling fan 70 cooling shroud 72 PEM 78 power supply 74 processor 101 RAID battery 115 system battery 117 S safety 145 SAS backplane board connectors 178 installing 127 removing 124 SAS controller troubleshooting 163 SAS controller board RAID battery 115 SAS controller card installing 114 removing 113 SAS hard drive See hard drives SAS SATA SATA hard drive See hard drives SAS SATA SD card installing 91 serial I O device troubleshooting 150 service only procedure chassis intrusion switch 122 control panel assembly 119 fan interposer board 131 power distribution board 138 system board 134 setup password assigning 59 changing 60 using 59 slots See expansion slots startup keystrokes 12 support contacting Dell 181 system closing 68 opening 67 system battery replacing 117 system board connectors 174 installing 137 142 jumpers 173 removing 134 system cooling troubleshooting 157 system messages 33 system password assigning 57 changing 59 deleting 59 using 57
7. 38 About Your System Table 1 8 System Messages continued Message Causes Corrective Actions PCI BIOS failed to install PCI device BIOS Option ROM checksum failure is detected during shadowing A cable to an expansion card is unseated an expansion card is faulty or improperly installed Reseat the expansion cards and expansion card cables If the problem persists see Troubleshooting Expansion Cards on page 166 Plug amp Play Configuration Error Error encountered in initializing PCI device faulty system board Install the NVRAM_CLR jumper and reboot the system See Figure 6 1 for jumper locations If the problem persists see Troubleshooting Expansion Cards on page 166 Read fault Requested sector not found The operating system cannot read from the hard drive the system could not find a particular sector on the disk or the requested sector is Replace the diskette Ensure that the diskette and hard drive cables are properly connected See Troubleshooting an Optical Drive on page 160 defective or Troubleshooting a Hard Drive on page 161 for the appropriate drive s installed in your system Remote Access RAC cables are not Check that the RAC cables Controller cable error or incorrect card in the RAC slot connected or RAC card is installed in the wrong expansion slot are connected and that the RAC card is installed in the correct expansio
8. D7 D8 2 GB 800 MHz and 4 GB 800 MHz memory modules will be supported when available 800 MHz memory modules are limited to a maximum of four modules per processor If more than four modules are installed per processor the system will downclock them to 667 MHz Installing Memory Modules A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product A CAUTION The memory modules are hot to the touch for some time after the system has been powered down Allow time for the memory modules to cool before handling them Handle the memory modules by the card edges and avoid touching the components on the memory module Installing System Components 97 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 67 3 Remove the PEM four processor configurations or PEM shell two processor configurations See Removing the PEM or PEM Shell on page 75 4 Remove the cooling shroud assembly Ifyou are installing memory modules on the system board see Removing the Cooling Shroud Assemb
9. Troubleshooting a Damaged System 155 Troubleshooting the System Battery 155 Troubleshooting Power Supplies 156 Troubleshooting System Cooling Problems 157 Troubleshooting a Fan 157 Troubleshooting System Memory 158 Troubleshooting an Optical Drive 160 Troubleshooting a Hard Drive 161 Troubleshooting a SAS Controller or SAS RAID Controller 163 Troubleshooting an External SAS Tape Drive 165 Troubleshooting Expansion Cards 166 Troubleshooting the Microprocessors 167 5 Running the System Diagnostics 169 Using Dell PowerEdge Diagnostics 169 System Diagnostics Features 169 When to Use the System Diagnostics 170 Running the System Diagnostics 170 System Diagnostics Testing Options 170 Using the Custom Test Options 171 Selecting Devices for Testing 171 Selecting Diagnostics Options 171 Viewing Information and Results 172 6 Jumpers and Connectors 173 System Board Jumpers 173 Disabling a Forgotten Password 173 System Board Connectors 174 Processor Expansion Module Board Connectors 177 SAS Backplane Board Connectors 178 SAS 2 5 Inch Peripheral Interposer Board 179 Contents 10 7 Getting Help
10. 7 Q Turn off the system and attached peripherals and unplug the system from the power source Open the system See Opening the System on page 67 Locate the NVRAM_CIR jumper on your system board see Figure 6 1 and set the jumper to the enabled position Close the system See Closing the System on page 68 Reconnect the system and peripherals to power and restart If all USB devices are operational proceed to the next step If the USB devices are still not functioning see Getting Help on page 181 Repeat step 2 and step b Set the NVRAM_CLR jumper to the disabled position Close the system Reconnect the system and peripherals to power and restart Enter the System Setup program and reenter any custom BIOS settings that were reset Be sure to leave all USB ports enabled See Using the System Setup Program on page 45 If the problem persists see Getting Help on page 181 Troubleshooting Your System Troubleshooting a NIC Problem NIC cannot communicate with network Action 1 Run the appropriate online diagnostic test See Running the System Diagnostics on page 169 Check the appropriate indicator on the NIC connector See NIC Indicator Codes on page 20 e Ifthe link indicator does not light check all cable connections e If the activity indicator does not light the network driver files might be damaged or missing Remove and reinstall the drivers if applicable See the NIC documentatio
11. Causes Corrective Actions This system supports only Opteron n series processors Microprocessor s is not supported by the system Install a supported microprocessor or microprocessor combination See Installing a Processor on page 103 Time of day clock stopped Faulty battery or faulty chip See Troubleshooting the System Battery on page 155 Time of day not set please run SETUP program Incorrect Time or Date settings faulty system battery Check the Time and Date settings See Using the System Setup Program on page 45 If the problem persists replace the system battery See System Battery on page 117 Timer chip counter 2 failed Faulty system board See Getting Help on page 181 TPM failure A Trusted Platform Module TPM function has failed See Getting Help on page 181 Unsupported CPU combination Unsupported CPU stepping detected Microprocessor s is not supported by the system Install a supported microprocessor or microprocessor combination See T ai lli m nstalling a Processor on page 103 Utility partition not available The lt F10 gt key was pressed during POST but no utility partition exists on the boot hard drive Create a utility partition on the boot hard drive See the CDs that came with your system About Your System 41 Table 1 8 System Messages continued Message Causes Correc
12. Displays the bus speed of the processor s Virtualization NOTE Disable this feature if your system will not be Technology running virtualization software Enabled default Displays when the processors support Virtualization Technology Enabled permits virtualization software to use Virtualization Technology incorporated in the processor design This feature can only be used by software that supports Virtualization Technology 50 Using the System Setup Program Table 2 4 CPU Information Screen continued Option Description Demand Based Power Enables or disables demand based power management Management When enabled the CPU Performance State tables will be Disabled default reported to the operating system when disabled the CPU Performance State tables will not be reported to the operating system If any of the CPUs do not support demand based power management the field will become read only and automatically set to Disabled Processor X ID Displays the model number of the processor A submenu displays the amount of level 2 cache and number of cores Enabling AMD PowerNow Technology AMD PowerNow technology controls your system s processor performance automatically dynamically adjusting the operating frequency and voltage according to the task at hand When an application does not require full performance significant amounts of power can be saved Performance is designed to still be responsive with max
13. Drive 110 1 Remove the bezel See Removing and Replacing the Optional Front Bezel on page 66 From the RAID management software prepare the drive for removal and wait until the hard drive indicators on the drive carrier signal that the drive can be removed safely See your SAS RAID controller documentation for information about hot plug drive removal If the drive has been online the green activity fault indicator will flash as the drive is powered down When both drive indicators are off the drive is ready for removal Open the drive carrier release handle to release the drive See Figure 3 23 Slide the hard drive out until it is free of the drive bay If you do not replace the hard drive insert a drive blank in the vacated drive bay See Installing a Drive Blank on page 109 NOTICE To maintain proper system cooling all empty hard drive bays must have drive blanks installed Installing System Components Figure 3 23 Removing and Installing a Hot Plug Hard Drive 1 hard drive 2 drive carrier 3 drive carrier release handle Installing a Hot Plug Hard Drive NOTICE When installing a hard drive ensure that the adjacent drives are fully installed Inserting a hard drive carrier and attempting to lock its handle next to a partially installed carrier can damage the partially installed carrier s shield spring and make it unusable NOTICE Not all operating systems support hot plug drive installation
14. Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION There is a danger of a new battery exploding if it is incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer Discard used batteries according to the manufacturer s instructions See your System nformation Guide for additional information Installing System Components 117 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 67 Remove the PEM See Removing the PEM or PEM Shell on page 75 Remove the cooling shroud assembly See Removing the Cooling Shroud Assembly on page 71 5 Locate the battery socket See Figure 6 1 NOTICE If you pry the battery out of its socket with a blunt object be careful not to touch the system board with the object Ensure that the object is inserted between the battery and the socket before you attempt to pry out the battery Otherwise you may damage the system board by prying off the socket or by breaking circuit traces on the system boar
15. See the documentation supplied with your operating system 1 Remove the bezel See Removing and Replacing the Optional Front Bezel on page 66 2 Ifa drive blank is present in the bay remove it See Removing a Drive Blank on page 109 Installing System Components 111 3 Install the hot plug hard drive a Open the handle on the hard drive carrier b Insert the hard drive carrier into the drive bay until the carrier contacts the backplane c Close the handle to lock the drive in place 4 Replace the front bezel if applicable See Removing and Replacing the Optional Front Bezel on page 66 Replacing a Hard Drive in a Hard Drive Carrier To remove a hard drive from a drive carrier remove the four screws from the slide rails on the hard drive carrier and separate the hard drive from the carrier To install a new hard drive in a drive carrier perform the following steps 1 Insert the hard drive into the hard drive carrier with the connector end of the drive at the back See Figure 3 24 2 If you are installing a 3 5 drive align the bottom rear screw hole on the hard drive with the hole labeled SAS on the hard drive carrier When aligned correctly the back of the hard drive will be flush with the back of the hard drive carrier 3 Attach the four screws to secure the hard drive to the hard drive carrier See Figure 3 24 112 Installing System Components Figure 3 24 Installing a Hard Drive Into a Drive Carri
16. Unhook the right end of the bezel and pull the bezel away from the system Figure 3 2 Removing and Replacing the Optional Front Bezel 1 1 bezel 2 key lock 66 Installing System Components To replace the optional bezel hook the right end of the bezel onto the chassis then fit the free end of the bezel onto the system Secure the bezel with the keylock See Figure 3 2 Opening and Closing the System A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product A CAUTION Whenever you need to lift the system get others to assist you To avoid injury do not attempt to lift the system by yourself Opening the System 1 Unless you are installing a hot plug component such as a cooling fan or hard disk drive turn off the system and attached peripherals and disconnect the system from the electrical outlet and peripherals 2 Rotate the latch release lock on the latch in a counter clockwise direction to the unlocked position See Figure 3 3 3 Lift up on the latch on top of the system and slide the cover back See Figure 3 3 4 Grasp the cover on both sides and carefully lift the cove
17. Using the Setup Password on page 59 for more information 48 Using the System Setup Program Table 2 2 System Setup Program Options continued Option Description Keyboard Determines whether your system starts up with the NumLock NumLock mode activated on 101 or 102 key keyboards does not apply On default to 84 key keyboards Report Keyboard Enables or disables reporting of keyboard errors during the Errors POST Select Report for host systems that have keyboards Report default attached Select Do Not Report to suppress all error messages relating to the keyboard or keyboard controller during POST This setting does not affect the operation of the keyboard itself if a keyboard is attached to the system Memory Information Screen Table 2 4 lists the descriptions for the information fields that appear on the Memory Information screen Table 2 3 Memory Information Screen Option Description System Memory Size Displays the amount of system memory System Memory Type System Memory Speed Displays the type of system memory Displays the system memory speed Video Memory Displays the amount of video memory System Memory Testing This option determines whether system memory tests are run at system boot Options are Enabled and Disabled Redundant Memory Disabled default Enables or disables the redundant memory feature Redundant memory feature is disabled if the No
18. all expansion cards installed in the system See Removing an Expansion Card on page 83 Let the system dry thoroughly for at least 24 hours Close the system See Opening and Closing the System on page 67 Reconnect the system to the electrical outlet and turn on the system and attached peripherals If the system does not start properly see Getting Help on page 181 If the system starts properly shut down the system and reinstall all of the expansion cards that you removed See Installing an Expansion Card on page 80 Run the appropriate online diagnostic test See Using Dell PowerEdge Diagnostics on page 169 If the test fails see Getting Help on page 181 Troubleshooting Your System Troubleshooting a Damaged System Problem e System was dropped or damaged Action A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Open the system See Opening and Closing the System on page 67 2 Ensure that the following components are properly installed e Expansion cards e Power supplies Fans e Processors and heat sinks e Memory modules Drive carrier connec
19. avoid touching the components on the memory module 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 67 Remove the PEM See Removing the PEM or PEM Shell on page 75 Remove the cooling shroud assembly Ifyou are removing memory modules on the system board see Removing the Cooling Shroud Assembly on page 71 Ifyou are removing memory modules on the PEM see Figure 3 9 Locate the memory module sockets See Figure 6 1 6 Press down and out on the ejectors on each end of the socket until the memory module pops out of the socket See Figure 3 18 Handle each memory module only on either card edge ensuring not to touch the middle of the memory module 7 Replace the cooling shroud assembly Ifyou are removing memory modules on the system board see Replacing the Cooling Shroud Assembly on page 72 Ifyou are removing memory modules on the PEM see Figure 3 9 8 Replace the PEM See Replacing the PEM or PEM Shell on page 78 9 Close the system See Closing the System on page 68 Processors Your system supports either two or four processors You can upgrade processors to take advantage of future options in speed and functionality Each processor and its associated internal cache memory are contained in a land grid array LGA package that is installed in a socket on the system board or processo
20. cable connector 50 pin management cable connector Reinstall the storage controller card Reconnect all cables to the storage controller card Close the system See Closing the System on page 68 Reconnect the system and peripherals to their power sources and turn them on Enter the System Setup program and verify that the setting for the Boot Sequence has changed to reflect the presence of the RAC card See Using the System Setup Program on page 45 Exit the System Setup program and reboot the system Installing System Components 87 When the system boots the Remote Access Controller Detected message displays and the option ROM and firmware information for the RAC displays Press lt Ctrl gt lt e gt to enter the RAC configuration screen See the RAC documentation for information on configuring and using the RAC Internal USB Memory Key Optional Your system provides an internal USB connector located on the system board for use with an optional USB flash memory key see Figure 6 1 The USB memory key can be used as a boot device security key or mass storage device To use the internal USB connector the Internal USB Port option must be enabled in the Integrated Devices screen of the System Setup program To boot from the USB memory key you must configure the USB memory key with a boot image and then specify the USB memory key in the boot sequence in the System Setup program See Using the System Setup Program
21. contain multiple logical drives You must format each logical drive with the format command PCI Peripheral Component Interconnect A standard for local bus implementation PDU Power distribution unit A power source with multiple power outlets that provides electrical power to servers and storage systems in a rack peripheral An internal or external device such as a diskette drive or keyboard connected to a system PGA Pin grid array A type of processor socket that allows you to remove the processor chip Glossary 189 pixel A single point on a video display Pixels are arranged in rows and columns to create an image A video resolution such as 640 x 480 is expressed as the number of pixels across by the number of pixels up and down POST Power on self test Before the operating system loads when you turn on your system the POST tests various system components such as RAM and hard drives processor The primary computational chip inside the system that controls the interpretation and execution of arithmetic and logic functions Software written for one processor must usually be revised to run on another processor CPU is a synonym for processor protected mode An operating mode that allows operating systems to implement e A memory address space of 16 MB to 4 GB e Multitasking e Virtual memory a method for increasing addressable memory by using the hard drive The Windows 2000 and UNIX 32 bit
22. disabled at system start up by pressing lt Ctrl gt lt Enter gt To unlock the system password enter the setup password in the Setup Password field and then change the Password Status option to Unlocked In this state you can disable the system password at system start up by pressing lt Ctrl gt lt Enter gt and then change the password using the System Password option TPM Security NOTE TPM functionality is not available in China Off default Sets the reporting of the Trusted Platform Module TPM in the system When set to Off presence of the TPM is not reported to the operating system When set to On with Pre boot Measurements the system reports the TPM to the operating system and stores the pre boot measurements compliant with Trusted Computing Group standards to the TPM during POST When set to On without Pre boot Measurements the system reports the TPM to the operating system and bypasses pre boot measurements 54 Using the System Setup Program Table 2 7 System Security Screen Options continued Option Description TPM Activation Changes the operational state of the TPM When set to Activate the TPM is enabled and activated at default settings When set to Deactivate the TPM is disabled and deactivated The No Change state initiates no action The operational state of the TPM remains unchanged all user settings for the TPM are preserved NOTE This field is read only when T
23. expansion card connector 5 If you are removing the card permanently install a metal filler bracket over the empty expansion slot opening and close the expansion card retainer Z NOTE You must install a filler bracket over an empty expansion slot to maintain Federal Communications Commission FCC certification of the system The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system 6 Close the system See Closing the System on page 68 Riser Board Two riser boards are available for your system e A 2 processor 2P riser board e A4 processor 4P riser board Installing System Components 83 Figure 3 12 Riser Boards 1 1 4 processor riser board 2 _2 processor riser board Removing the Riser Board A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 67 Remove the PEM See Removing the PEM or PEM Shell on page 75 4 To
24. ic 2 2gsuwee Sheek eee Contacting Dell Glossa sranane Mee ye es a8 Contents About Your System This section describes the physical firmware and software interface features that provide and ensure the essential functioning of your system The physical connectors on your system s front and back panels provide convenient connectivity and system expansion capability The system firmware applications and operating systems monitor the system and component status and alert you when a problem arises System conditions can be reported by any of the following e Front or back panel indicators e LCD status messages e System messages e Warning messages e Diagnostics messages e Alert messages This section describes each type of message lists the possible causes and provides steps to resolve any problems indicated by a message The system indicators and features are illustrated in this section Other Information You May Need A CAUTION The Product Information Guide provides important safety and regulatory information Warranty information may be included within this document or as a separate document The Rack Installation Guide or Rack Installation Instructions included with your rack solution describes how to install your system into a rack e The Getting Started Guide provides an overview of system features setting up your system and technical specifications e CDs included with your system prov
25. order in which the BIOS will attempt to boot from hard drives in the system during system startup USB Flash Drive Emulation Type Auto default Determines the emulation type for a USB flash drive Hard disk allows the USB flash drive to act as a hard drive Floppy allows the USB flash drive to act as a removable diskette drive Auto automatically chooses the appropriate emulation type for the device except for devices installed in the SD card slot A device installed in the SD card slot will automatically emulate a hard drive If you install a device in this slot that is configured as a removable diskette drive you must manually set the emulation type to Floppy Boot Sequence Retry Integrated Devices If this field is enabled and the system has failed to boot the system will reattempt to boot after 30 seconds See Integrated Devices Screen on page 51 PCI IRQ Displays a screen to change the IRQ assigned to each of the Assignment integrated devices on the PCI bus and any installed expansion card that requires an IRQ Serial See Serial Communication Screen on page 53 Communication Off default Embedded Server Displays a screen to configure the front panel LCD options Management and to set a user defined LCD string System Security Displays a screen to configure the system password and setup password features See System Security Screen on page 53 Using the System Password on page 57 and
26. peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 67 Install the controller card in the expansion slot labeled INTERNAL STORAGE For instructions on installing the card see Installing an Expansion Card on page 80 Connect the card to the SAS backplane a Connect the SAS data cable connector labelled Controller 0 to the white connector on the card and the connector labelled Controller 1 to the black connector on the card See Figure 3 25 b Route the SAS data cable and the SATA cable connected to the peripheral interposer board under the lower right corner of the system board as oriented in Figure 6 1 and route the cables through the cable clips on the inner side of the chassis c Attach the connector labeled BKPLN A to connector SAS A on the backplane and attach the connector labeled BKPLN B to connector SAS B on the backplane Installing System Components Figure 3 25 Installing a SAS RAID Controller 1 RAID battery holder 2 RAID battery 3 RAID battery cable 4 SAS Data cable 5 SAS RAID controller card Installing the SAS RAID Controller Card Battery To install the RAID battery insert the battery into the plastic battery holder on the inner side of the chassis and connect the battery cable to the connector on the SAS RAID controller card next to the RAID memory module See Figure 3 25 Installing System Components 115 Connecting
27. s LCD Liquid crystal display LED Light emitting diode An electronic device that lights up when a current is passed through it Linux An open source operating system similar to the UNIX operating system that runs on a variety of hardware systems Linux is freely available however the full distribution of Linux along with technical support and training are available for a fee from vendors such as Red Hat Software local bus On a system with local bus expansion capability certain peripheral devices such as the video adapter circuitry can be designed to run much faster than they would with a traditional expansion bus See also bus LVD Low voltage differential m Meter s mA Milliampere s MAC address Media Access Control address Your system s unique hardware number on a network mAh Milliampere hour s Mb Megabit s 1 048 576 bits MB Megabyte s 1 048 576 bytes However when referring to hard drive capacity the term is often rounded to mean 1 000 000 bytes Mbps Megabits per second MBps Megabytes per second MBR Master boot record memory address A specific location usually expressed as a hexadecimal number in the system s RAM memory module A small circuit board containing DRAM chips that connects to the system board 188 Glossary memory An area in your system that stores basic system data A system can contain several dif
28. simple repairs as authorized in your product documentation or as directed by the online or telephone service and Troubleshooting Your System 161 162 support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTICE This troubleshooting procedure can destroy data stored on the hard drive Before you proceed back up all files on the hard drive Run the appropriate online diagnostic test See Using Dell PowerEdge Diagnostics on page 169 Depending on the results of the diagnostics test proceed as needed through the following steps Remove the bezel See Removing and Replacing the Optional Front Bezel on page 66 If you are experiencing problems with multiple hard drives skip to step 8 For a problem with a single hard drive continue to the next step Turn off your system reseat the hard drive and restart the system If your system has a SAS RAID controller card perform the following steps a Restart the system and press lt Ctrl gt lt C gt to enter the host adapter configuration utility program See the documentation supplied with the controller card for information about the configuration utility b Ensure that the hard drive has been configured correctly c Exit the configuration utility and allow the system to boot to the operating system Ensure that the required device drivers for your contro
29. system memory setting then proceed to the next step Turn off the system and attached peripherals and disconnect the system from its electrical outlet Open the system See Opening and Closing the System on page 67 NOTE Several configurations for memory modules exist see Module Installation Guidelines on page 94 General Memory If a diagnostic test or error message indicates a specific memory module as faulty swap or replace the module Otherwise swap the memory module in socket with a module of the same type and capacity that is known to be good See Installing Memory Modules on page 97 Close the system See Opening and Closing the System on page 67 Reconnect the system to its electrical outlet and turn on the system and attached peripherals As the system boots observe any error message that appears and the diagnostic indicators on the front of the system If the memory problem is still indicated repeat step 11 through step 16 for each memory module installed If the problem persists after all memory modules have been checked see Getting Help on page 181 Troubleshooting an Optical Drive Problem 160 System cannot read data from a CD or DVD in an optical drive Optical drive indicator does not blink during boot NOTE DVD devices are data only l Troubleshooting Your System Action A CAUTION Many repairs may only be done by a certified service technician You should only perf
30. system can cause the LCD to flash blue to identify a particular system The LCD display lights amber when the system needs attention due to a problem with power supplies fans system temperature or hard drives NOTE If the system is connected to AC power and an error has been detected the LCD display lights amber regardless of whether the system has been powered on USB connectors 2 ee Connects USB 2 0 compliant devices to the system Video connector IDI Hard drives optional Connects a monitor to the system Five 3 5 drives or eight 2 5 drives Optical drive optional Optional slimline optical drive NOTE DVD devices are data only About Your System 15 Hard Drive Indicator Codes The hard drive carriers have two indicators a drive activity indicator and a drive status indicator See Figure 1 2 Figure 1 2 Hard Drive Indicators C il e l 1 drive status indicator green 2 green drive activity indicator and amber requires hardware RAID controller Table 1 3 lists the drive indicator patterns for hard drives connected to a RAID enabled controller card such as a PERC6i card Different patterns are displayed as drive events occur in the system For example if a hard drive fails the drive failed pattern appears After the drive is selected for removal the drive being prepared for removal pattern appears followed by the drive ready for insertio
31. the device for testing Selecting Diagnostics Options Use the Diagnostics Options area to select how you want to test a device You can set the following options e Non Interactive Tests Only When checked runs only tests that require no user intervention e Quick Tests Only When checked runs only the quick tests on the device Extended tests will not run when you select this option e Show Ending Timestamp When checked time stamps the test log e Test Iterations Selects the number of times the test is run Running the System Diagnostics 171 Log output file pathname When checked enables you to specify where the test log file is saved Viewing Information and Results The tabs in the Customize window provide information about the test and the test results The following tabs are available 172 Results Displays the test that ran and the result Errors Displays any errors that occurred during the test Help Displays information about the currently selected device component or test Configuration Displays basic configuration information about the currently selected device Parameters If applicable displays parameters that you can set for the test Running the System Diagnostics Jumpers and Connectors This section provides specific information about the system jumpers It also P P jump provides some basic information on jumpers and switches and describes the
32. the System Setup program by pressing lt F2 gt during POST Select the System Security screen field to verify that the Password Status option is set to Unlocked 4 When prompted type the system password Confirm that Not Enabled is displayed for the System Password option If Not Enabled is displayed for the System Password option the system password has been deleted If Enabled is displayed for the System Password option press the lt Alt gt lt b gt key combination to restart the system and then repeat steps 2 through 5 Using the Setup Password Read the information in the following sections to assign or change your setup password Assigning a Setup Password You can assign or change a setup password only when the Setup Password option is set to Not Enabled To assign a setup password highlight the Setup Password option and press the lt gt or lt gt key The system prompts you to enter and verify the password If a character is illegal for password use the system beeps Z NOTE The setup password can be the same as the system password If the two passwords are different the setup password can be used as an alternate system password However the system password cannot be used in place of the setup password You can use up to 32 characters in your password Using the System Setup Program 59 As you press each character key or the spacebar for a blank space a placeholder appears in the field The pass
33. 3 B 96 GB Twelve 8 GB 667 MHz Al A2 A3 A4 A5 A6 B1 B2 B3 B4 B5 B6 128 GB Sixteen 8 GB 667 MHz Al A2 A3 A4 A5 A6 A7 A8 B1 B2 B3 B4 B5 B6 B7 B8 Installing System Components 95 Table 3 2 Examples of Four Processor Memory Configurations Total Memory Modules Number Memory Module Locations System Size and Speed Memory 4 GB Eight 512 MB 667 MHz Al A2 B1 B2 C1 C2 D1 D2 8 GB Eight 1 GB 667 MHz Al A2 B1 B2 C1 C2 D1 D2 16 GB Eight 2 GB 667 MHz Al A2 B1 B2 C1 C2 D1 D2 16 GB Eight 2 GB 800 MHz Al A2 B1 B2 C1 C2 D1 D2 24 GB Twenty four 1 GB 667 Al A2 A3 A4 A5 A6 B1 B2 B3 B4 B5 MHz B6 Cl C2 C3 C4 C5 C6 D1 D2 D3 D4 D5 D6 32 GB Eight 4 GB 667 MHz Al A2 B1 B2 C1 C2 D1 D2 32 GB Eight GB 800 MHz Al A2 B1 B2 C1 C2 D1 D2 32 GB Sixteen 2 GB 667 MHz Al A2 A3 A4 BI B2 B3 B4 C1 C2 C3 C4 D1 D2 D3 D4 32 GB Sixteen 2 GB 800 MHz A1 A2 A3 A4 B1 B2 B3 B4 Cl C2 C3 C4 D1 D2 D3 D4 32 GB Thirty two 1 GB 667 MHz Al A2 A3 A4 A5 A6 A7 A8 B1 B2 B3 B4 B5 B6 B7 B8 C1 C2 C3 C4 C5 C6 C7 C8 D1 D2 D3 D4 D5 D6 D7 D8 48 GB Twenty four 2 GB 667 Al A2 A3 A4 A5 A6 B1 B2 B3 B4 B5 MHz B6 C1 C2 C3 C4 C5 C6 D1 D2 D3 D4 D5 D6 64 GB Eight 8 GB 667 MHz Al A2 B1 B2 Cl C2 D1 D2 64 GB Sixteen 4 GB 667 MHz Al A2 A3 A4 BI B2 B3 B4
34. 67 2 Compress the two latches on the top of the fan then remove the fan See Figure 3 4 Installing System Components 69 Figure 3 4 Removing and Replacing a Cooling Fan 1 fan 2 latches 2 3 fan power connector 4 fan bay power connector 5 FAN4 6 FAN2 7 FANI 8 FAN3 Replacing a Cooling Fan Z NOTE The procedure for installing each individual fan is the same 1 Ensure that the fan handle is upright and lower the fan into its retention base until the fan is fully seated Then lower the fan handle until it snaps into place See Figure 3 4 2 Close the system See Closing the System on page 68 70 Installing System Components Cooling Shroud Assembly Removing the Cooling Shroud Assembly NOTICE Do not operate the system without the cooling shroud assembly The cooling shroud assembly must be installed to direct the airflow from the fans 1 Tur off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 67 3 Remove the processor expansion module PEM See Removing the PEM or PEM Shell on page 75 4 Remove the cooling shroud assembly by lifting the shroud by the corners See Figure 3 5 Installing System Components 71 Figure 3 5 Removing and Replacing the Cooling Shroud Assembly 1 cooling shroud assembly 2 snaps 4 3 alignment pins 4 Replacing the Cooling Shroud Assembly 1 Slowly lower t
35. Cl C2 C3 C4 D1 D2 D3 D4 64 GB Sixteen 4 GB 800 MHz A1 A2 A3 A4 B1 B2 B3 B4 Cl C2 C3 C4 D1 D2 D3 D4 2 GB 800 MHz and 4 GB 800 MHz memory modules will be supported when available 800 MHz memory modules are limited to a maximum of four modules per processor If more than four modules are installed per processor the system will downclock them to 667 MHz Installing System Components Table 3 2 Examples of Four Processor Memory Configurations continued Total System Memory Memory Modules Number Size and Speed Memory Module Locations 64 GB 96 GB 128 GB 128 GB 192 GB 256 GB Thirty two 2 GB 667 MHz Twenty four 4 GB 667 MHz Sixteen 8 GB 667 MHz Thirty two GB 667 MHz Twenty four 8 GB 667 MHz Thirty two 8 GB 667 MHz Al A2 A3 A4 A5 A6 A7 A8 B1 B2 B3 B4 B5 B6 B7 B8 C1 C2 C3 C4 C5 C6 C7 C8 D1 D2 D3 D4 D5 D6 D7 D8 Al A2 A3 A4 A5 A6 B1 B2 B3 B4 B5 B6 C1 C2 C3 C4 C5 C6 D1 D2 D3 D4 D5 D6 Al A2 A3 A4 B1 B2 B3 B4 C1 C2 C3 C4 D1 D2 D3 D4 Al A2 A3 A4 A5 A6 A7 A8 B1 B2 B3 B4 B5 B6 B7 B8 C1 C2 C3 C4 C5 C6 C7 C8 D1 D2 D3 D4 D5 D6 D7 D8 Al A2 A3 A4 A5 A6 B1 B2 B3 B4 B5 B6 C1 C2 C3 C4 C5 C6 D1 D2 D3 D4 D5 D6 Al A2 A3 A4 A5 A6 A7 A8 B1 B2 B3 B4 B5 B6 B7 B8 C1 C2 C3 C4 C5 C6 C7 C8 D1 D2 D3 D4 D5 D6
36. DC Volt s direct current VGA Video graphics array VGA and SVGA are video standards for video adapters with greater resolution and color display capabilities than previous standards 192 Glossary video adapter The logical circuitry that provides in combination with the monitor your system s video capabilities A video adapter may be integrated into the system board or may be an expansion card that plugs into an expansion slot video driver A program that allows graphics mode application programs and operating systems to display at a chosen resolution with the desired number of colors Video drivers may need to match the video adapter installed in the system video memory Most VGA and SVGA video adapters include memory chips in addition to your system s RAM The amount of video memory installed primarily influences the number of colors that a program can display with the appropriate video drivers and monitor capabilities video resolution Vidco resolution 800 x 600 for example is expressed as the number of pixels across by the number of pixels up and down To display a program at a specific graphics resolution you must install the appropriate video drivers and your monitor must support the resolution W Watt s WH Watt hour s win ini file A start up file for the Windows operating system When you start Windows it consults the win ini file to determine a variety of options for the Wind
37. Dell PowerEdge R905 Hardware Owner s Manual DOLL Notes Notices and Cautions Z NOTE A NOTE indicates important information that helps you make better use of your computer NOTICE A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem A CAUTION A CAUTION indicates a potential for property damage personal injury or death Information in this document is subject to change without notice 2007 2009 Dell Inc All rights reserved Reproduction in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo PowerEdge and Dell OpenManage are trademarks of Dell Inc AMD AMD Opteron and combinations thereof are trademarks of Advanced Micro Devices Inc Microsoft Windows Windows Server and MS DOS are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products Dell Inc disclaims any proprietary interest in trademarks and trade names other than its own September 2009 P N HX574 Rev A02 Contents 1 About Your System 11 Other Information YouMayNeed 11 Accessing System Features During Startup 12 Front Panel Features and Indicators 13 H
38. Display print or save test results e Temporarily suspend testing if an error is detected or terminate testing when a user defined error limit is reached e View help messages that briefly describe each test and its parameters Running the System Diagnostics 169 e View status messages that inform you if tests are completed successfully e View error messages that inform you of problems encountered during testing When to Use the System Diagnostics If a major component or device in the system does not operate properly component failure may be indicated As long as the microprocessor and the system s input output devices monitor and keyboard are functioning you can use the system diagnostics to help identify the problem Running the System Diagnostics The system diagnostics is run from the utility partition on your hard drive NOTICE Use the system diagnostics to test only your system Using this program with other systems may cause invalid results or error messages In addition use only the program that came with your system or an updated version of that program 1 As the system boots press lt F10 gt during POST 2 From the utility partition main menu select Run System Diagnostics or select Run Memory Diagnostics if you are troubleshooting memory When you start the system diagnostics a message is displayed stating that the diagnostics are initializing Next the Diagnostics menu appears The menu allows
39. EM 2 cooling shroud 3 handle in service position Installing System Components 77 To access the PEM board remove the cooling shroud See Figure 3 9 Figure 3 9 Removing and Installing the PEM Cooling Shroud 1 cooling shroud 2 alignment pins 4 3 snaps 4 Replacing the PEM or PEM Shell 1 Replace the cooling shroud 2 Rotate the PEM so the PEM board 4 processor systems or air baffles 2 processor systems face downwards 3 Rotate the PEM handle to the fully open position 4 Align the three guide pins on each side of the PEM with the corresponding slots in the sides of the chassis See Figure 3 7 78 Installing System Components 5 Lower the PEM into the system and rotate the PEM handle until the PEM is fully seated in the chassis Expansion Cards Expansion Card Installation Guidelines Your system supports up to eight PCI Express PCle expansion cards installed in connectors on the system board see Figure 3 10 All slots support full height half length cards Up to two 25 W cards are supported the remaining cards must be 15 W cards Slots 1 2 5 6 and 7 are x4 lane width PCIe expansion slots Slots 3 and 4 are x8 lane width PCIe expansion slots One expansion slot labeled INT_STORAGE is reserved for the system s SAS controller card If you are installing a Remote Access Control RAC card it must be installed in the special card slot marked RAC_CONN See RAC Card on page 86 Insta
40. Getting Help on voltage has exceeded the page 181 allowable voltage range E122F 2 5V PwrGd 2 5V voltage regulator has See Getting Help on failed page 181 E1231 1 2V HTCORE 1 2VHTCORE voltage See Getting Help on PwrGd regulator has failed page 181 E1232 VDD 12V PS The specified power If removed reinsert the PwrGd supply has failed or has power supply into the bay been removed from the and reconnect to power bay while the system For component failures was on see Getting Help on page 181 E123B LOM Mezz Voltage regulator for the Recycle power to the PwrGd NIC daughter card has system or clear the SEL If failed the problem persists see Getting Help on page 181 E123C Planar LOM Voltage regulator for the Recycle power to the PwrGd integrated NIC has failed system or clear the SEL If the problem persists see Getting Help on page 181 E1310 RPM Fan RPM of specified cooling See Troubleshooting fan is out of acceptable operating range System Cooling Problems on page 157 About Your System 23 Table 1 7 LCD Status Messages continued Line 1 Line 2 Causes Corrective Actions Message Message E1313 Fan One or more cooling fans See Troubleshooting Redundancy has failed Cooling fan System Cooling redundancy has been lost Problems on page 157 E1414 CPU Specified microprocessor See Troubleshooting Thermtrip is out of acceptable System Cooling temperature range and Problems on page 157 If has ha
41. Guide Installing System Components 73 Figure 3 6 Removing and Replacing a Power Supply 1 power supply 2 release lever 3 lever release latch Replacing a Power Supply 1 Holding the lever in the open position slide the new power supply into the chassis until the lever contacts the system chassis See Figure 3 6 2 Close the release lever until the power supply is fully seated and the lever snaps into place behind the lever release latch See Figure 3 6 Z NOTE If you unlatched the cable management arm in step 2 of the previous procedure relatch it For information about the cable management arm see the system s Aack Installation Guide 3 Connect the power cable to the power supply and plug the cable into a power outlet NOTICE When connecting the power cable insert the cable through the strain relief loop 74 Installing System Components Z NOTE After installing a new power supply in a system with two power supplies allow several seconds for the system to recognize the power supply and determine its status The power supply status indicator turns green to signify that the power supply is functioning properly see Figure 1 4 Processor Expansion Module There are two types of processor expansion module assemblies used with your system If you have a four processor system the processor expansion module PEM contains a processor expansion module board with two processor sockets and 16 memory modul
42. IC daughter card 91 optical drive 105 power distribution board 140 processor 101 103 RAC card 86 RAID battery 115 SAS backplane board 127 SAS controller 114 SD card 91 USB memory key 88 J jumpers system board 173 K keyboard troubleshooting 148 keystrokes RAC features 12 startup 12 system setup program 45 memory modules DIMMs configuring 94 installing 97 removing 99 troubleshooting 158 messages alert 43 diagnostics 43 hard drive indicator codes 16 status LCD 21 system 33 warning 43 microprocessor See processor NIC daughter card installing 91 removing 93 NICs back panel connectors 17 indicators 20 troubleshooting 153 0 optical drive drive carrier 106 installing 105 troubleshooting 160 P passwords disabling 173 setup 59 system 57 PEM connectors 177 removing 75 replacing 78 phone numbers 181 POST keystrokes 12 power distribution board Index 197 installing 140 removing 138 power indicator 19 power supplies removing 73 replacing 74 troubleshooting 156 PowerNow 51 processor installing 103 replacing 101 troubleshooting 167 processor expansion module See PEM R RAC card connectors 87 expansion slot 79 installing 86 system port 17 RAID battery 115 RAID controller troubleshooting 163 recommended tools 64 remote access controller See RAC removing bezel 66 chassis intrusion switch
43. Messages The code and text on the LCD can often specify a very precise fault condition that is easily corrected For example if the code E0708 PROC_1_Presence appears you know that a microprocessor is not installed in socket 1 In contrast you might be able to determine the problem if multiple related errors occur For example if you receive a series of messages indicating multiple voltage faults you might determine that the problem is a failing power supply Removing LCD Status Messages For faults associated with sensors such as temperature voltage fans and so on the LCD message is automatically removed when that sensor returns to a normal state For example if temperature for a component goes out of range the LCD displays the fault when the temperature returns to the acceptable range the message is removed from the LCD For other faults you must take action to remove the message from the display e Clear the SEL You can perform this task remotely but you will lose the event history for the system e Power cycle Turn off the system and disconnect it from the electrical outlet wait approximately ten seconds reconnect the power cable and restart the system 32 About Your System Any of these actions will remove fault messages and return the status indicators and LCD colors to the normal state Messages will reappear under the following conditions The sensor returns to a normal state but fails again re
44. NIC connector NIC3 9 integrated NIC connector NIC4 10 power supply 2 11 system status indicator 12 system identification button 13 power supply 1 Connecting External Devices When connecting external devices to your system follow these guidelines e Most devices must be connected to a specific connector and device drivers must be installed before the device operates properly Device drivers are normally included with your operating system software or with the device itself See the documentation that accompanied the device for specific installation and configuration instructions e Always attach external devices while your system is turned off Next turn on any external devices before turning on the system unless the documentation for the device specifies otherwise 18 About Your System For information about individual connectors see Jumpers and Connectors on page 173 For information about enabling disabling and configuring I O ports and connectors see Using the System Setup Program on page 45 Power Indicator Codes The power button on the front panel controls the power input to the system s power supplies The power indicator can provide information on power status see Figure 1 1 Table 1 4 lists the power button indicator codes Table 1 4 Power Button Indicators Indicator Function On Indicates that power is supplied to the system and the system is operational Flickering Power is supplied to the syst
45. PM Security is set to Off TPM Clear No default NOTICE Clearing the TPM will cause loss of all encryption keys in the TPM This option will prevent booting to the operating system and will result in loss of data if the encryption keys cannot be restored Be sure to back up the TPM keys prior to enabling this option When set to Yes all the contents of the TPM are cleared NOTE This field is read only when TPM Security is set to Off Power Button Enabled default Enables or disables the power off function of the power button When enabled the power button powers off the system as follows e If the system is running an ACPI compliant operating system the system performs an orderly shutdown before power is turned off e If the system is not running an ACPI compliant operating system power is turned off immediately after the power button is pressed When disabled the button can only turn on system power NOTE You can still turn on the system by using the power button even if the Power Button option is set to Disabled Using the System Setup Program 55 Table 2 7 System Security Screen Options continued Option Description NMI Button NOTICE Use the NMI button only if directed to do so by qualified support personnel or by the operating system s documentation Pressing this button halts the operating system and displays a diagnostic screen Enables or disables the NMI feature AC Power Recov
46. See Figure 3 31 8 Disconnect the planar interface cable from the back of the interposer board 9 Disconnect the SATA cable from the back of the interposer board Installing System Components 129 Figure 3 31 Removing and Installing the Peripheral Interposer Board 1 power cable to 2 control panel cable 3 power cable from backplane power distribution board 4 planarinterface cable 5 retention tab 10 Remove the peripheral interposer board Press the spring loaded blue retention tab then slide the board upward See Figure 3 31 b When the board cannot move upward any farther pull the board toward the back of the system to remove it from the retention hooks 130 Installing System Components c Lift the board out of the system being careful to avoid damaging components on the face of the board d Place the interposer board aside on a work surface Replacing a Peripheral Interposer Board 1 Install the peripheral interposer board a Carefully lower the interposer board into the system being careful to avoid damaging components on the face of the board See Figure 3 31 b Align the installation alignment slot on the bottom of the interposer board with the alignment pin on the bottom of the chassis c Slide the retention slots on the interposer board over the retention hooks on the chassis d Slide the board downward until the blue retention tab snaps into place 2 Connect the SATA planar interface and control pan
47. When you format a high capacity hard drive allow enough time for the formatting to be completed Long format times for these drives are normal Configuring the Boot Device If you plan to boot the system from a hard drive the drive must be attached to the primary or boot controller The device that the system boots from is determined by the boot order specified in the System Setup program The System Setup program provides options that the system uses to scan for installed boot devices See Using the System Setup Program on page 45 for information about the System Setup program Removing a Drive Blank NOTICE To maintain proper system cooling all empty hard drive bays must have drive blanks installed If you remove a hard drive carrier from the system and do not reinstall it you must replace the carrier with a drive blank 1 Remove the bezel See Removing and Replacing the Optional Front Bezel on page 66 2 Insert your finger under the shrouded end of the blank and press in on the latch to eject the blank outward from the bay 3 Pry the ends of the blank outward until the blank is free Installing a Drive Blank The drive blank is keyed to ensure correct insertion into the drive bay To install a drive blank insert and rotate in the keyed side of the blank into the drive bay and press evenly on the other end of the blank until it is fully inserted and latched Installing System Components 109 Removing a Hot Plug Hard
48. achine check page 181 error E1610 PS Missing Specified power supply is See Troubleshooting improperly installed or Power Supplies on removed page 156 E1614 PS Status Specified power supply is See Troubleshooting improperly installed or Power Supplies on faulty page 156 E1618 PS Power supply voltage is See Troubleshooting Predictive out of acceptable range Power Supplies on specified power supply is improperly installed or faulty About Your System page 156 25 Table 1 7 LCD Status Messages continued Line 1 Line 2 Causes Corrective Actions Message Message E161C PS Input Power source for specified Check the AC power Lost power supply is source for the specified unavailable or out of power supply If problem acceptable range persists see Troubleshooting Power Supplies on page 156 E1620 PS Input Power source for specified Check the AC power Range power supply is source for the specified unavailable or out of power supply If problem acceptable range persists see Troubleshooting Power Supplies on page 156 E1624 PS Power supply redundancy See Troubleshooting Redundancy has been lost If the Power Supplies on remaining power supply page 156 fails the system will shut down E1625 PS AC Power source is out of Check the AC power Current acceptable range source E1710 I O Channel The system BIOS has See Getting Help on Chk reported an I O channel page 181 check
49. ailure System detected and corrected a resource conflict The system halted because an invalid PCle expansion card is installed in the dedicated storage controller slot Faulty keyboard controller faulty system board No action is required Remove the PCle expansion card and install a SAS controller in the dedicated slot See Getting Help on page 181 Manufacturing mode detected 36 System is in manufacturing mode About Your System Reboot to take the system out of manufacturing mode Table 1 8 System Messages continued Message Causes Corrective Actions Memory address line failure at Faulty or improperly installed memory address read modules value expecting value Memory double word logic failure at address read value expecting value Memory odd even logic failure at address read value expecting value Memory write read failure at address read value expecting value See Troubleshooting System Memory on page 158 Memory tests terminated by keystroke POST memory test terminated by pressing the spacebar Information only No boot device available Faulty or missing optical drive subsystem hard drive or hard drive subsystem or no boot disk in drive A Use a bootable diskette CD or hard drive If the problem persists see Troubleshooting an Optical Drive on page 160 and Troubleshooting a Hard Drive on page 161 S
50. al attached SCSI SATA Serial Advanced Technology Attachment A standard interface between the system board and storage devices SCSI Small computer system interface An I O bus interface with faster data transmission rates than standard ports SDRAM Synchronous dynamic random access memory sec Second s serial port An I O port used most often to connect a modem to your system You can usually identify a serial port on your system by its 9 pin connector service tag A bar code label on the system used to identify it when you call Dell for technical support simple disk volume The volume of free space on a single dynamic physical disk SMART Self Monitoring Analysis and Reporting Technology Allows hard drives to report errors and failures to the system BIOS and then display an error message on the screen SMP Symmetric multiprocessing Used to describe a system that has two or more processors connected via a high bandwidth link and managed by an operating system shere each processor has equal access to I O devices zZ SNMP Simple Network Management Protocol A standard interface that allows a network manager to remotely monitor and manage workstations spanning Spanning or concatenating disk volumes combines unallocated space from multiple disks into one logical volume allowing more efficient use of all the space and all drive letters on a multiple disk system striping Dis
51. an External SAS Tape Drive This subsection describes how to connect an external SAS tape drive to the optional external SAS controller card A CAUTION Many repairs may only be done by a certified service technician You 10 11 should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 67 Ground yourself by touching an unpainted metal surface on the back of the system and unpack the drive Unpack the tape drive and controller card Install the external SAS controller card in an expansion slot See Installing an Expansion Card on page 80 Connect the tape drive s interface cable to the drive Connect the other end of the interface cable to the external SAS connector on the controller card bracket Connect the tape drive s power cable to an electrical outlet Close the system See Closing the System on page 68 Reconnect the system and peripherals to their electrical outlets and turn them on Perform a tape backup and verification test with the drive as instructed in the software documentation tha
52. apter that plugs into an expansion card connector on the system board An expansion card adds some specialized function to the system by providing an interface between the expansion bus and a peripheral expansion card connector A connector on the system board or riser board for plugging in an expansion card F Fahrenheit FAT File allocation table The file system structure used by MS DOS to organize and keep track of file storage The Microsoft Windows operating systems can optionally use a FAT file system structure flash memory A type of EEPROM chip that can be reprogrammed from a utility on diskette while still installed in a system most EEPROM chips can only be rewritten with special programming equipment format To prepare a hard drive or diskette for storing files An unconditional format deletes all data stored on the disk FSB Front side bus The FSB is the data path and physical interface between the processor and the main memory RAM ft Feet FTP File transfer protocol g Gram s G Gravities Gb Gigabit s 1024 megabits or 1 073 741 824 bits GB Gigabyte s 1024 megabytes or 1 073 741 824 bytes However when referring to hard drive capacity the term is usually rounded to 1 000 000 000 bytes graphics mode A video mode that can be defined as x horizontal by y vertical pixels by z colors group As it relates to DMI a group is a data structure th
53. ard Drive Indicator Codes 16 Back Panel Features and Indicators 17 Connecting External Devices 18 Power Indicator Codes 19 NiCIndicatorCodes 20 LCD Status Messages 21 Solving Problems Described by LCD Status Messages 32 Removing LCD Status Messages 32 System Messages 33 Warning Messages 43 Diagnostics Messages 43 Alert Messages 0005 43 Contents 2 Using the System Setup Program 45 Entering the System Setup Program 45 Responding to Error Messages 45 Using the System Setup Program 46 System Setup Options 46 Main Screen 0 0 eee e cece cent eee ees 46 Memory Information Screen 49 CPU InformationScreen 50 Integrated Devices Screen 51 Serial Communication Screen 53 System Security Screen 53 EXIUSCRGGMI pi a autre etm a era SS a we 56 System and Setup Password Features 56 Using the System Password 57 Using the Setup Password 59 Disabling a Forgotten Password 61 Baseboard Management Controller Configuration 61 Entering the BMC Setup Module 61 BMC Setup Module Options 61 3 Installing System Components 63 Recommended Tools
54. at defines common information or attributes about a manageable component guarding A type of data redundancy in which a set of physical drives stores data and an additional drive stores parity data See also mirroring striping and RAID h Hexadecimal A base 16 numbering system often used in programming to identify addresses in the system s RAM and I O memory addresses for devices In text hexadecimal numbers are often followed by h headless system A system or device that functions without having a keyboard mouse or monitor attached Normally headless systems are managed over a network using an Internet browser 186 Glossary host adapter A host adapter implements communication between the system s bus and the controller for a peripheral device Hard drive controller subsystems include integrated host adapter circuitry To add a SCSI expansion bus to your system you must install or connect the appropriate host adapter Hz Hertz 1 O Input output A keyboard is an input device and a monitor is an output device In general I O activity can be differentiated from computational activity ID Identification IDE Integrated drive electronics A standard interface between the system board and storage devices integrated mirroring Provides simultaneous physical mirroring of two drives Integrated mirroring functionality is provided by the system s hardware See also mirroring inter
55. at sink See Figure 3 19 If you did not receive a replacement heat sink with your processor kit apply new thermal grease e Using a clean lint free cloth remove the existing thermal grease from the heat sink e Open the grease packet included with your processor kit and apply thermal grease evenly to the top of the processor b Place the heat sink onto the processor See Figure 3 19 c While pressing down on the heat secure the heat sink by tightening the two retention screws until resistance is felt See Figure 3 19 Installing System Components 10 11 Replace the cooling shroud assembly Ifyou are adding a processor on the system board see Replacing the Cooling Shroud Assembly on page 72 Ifyou are adding a processor on the PEM see Figure 3 9 Replace the PEM See Replacing the PEM or PEM Shell on page 78 Close the system See Closing the System on page 68 Restart the system As the system boots it detects the presence of the new processor s and automatically changes the system configuration information in the System Setup program Press lt F2 gt to enter the System Setup program and check that the processor information matches the new system configuration See Using the System Setup Program on page 45 for instructions about using the System Setup program Run the system diagnostics to verify that the new processor operates correctly See Running the System Diagnostics on page 169 f
56. at you remove the heat sink while the processor is warm NOTICE Never remove the heat sink from a processor unless you intend to remove the processor The heat sink is necessary to maintain proper thermal conditions Loosen one of the heat sink retention screws See Figure 3 19 Installing System Components 101 Figure 3 19 Removing and Installing the Heat Sink gt G 1 heat sink 2 _ heat sink retention screws 2 Wait 30 seconds for the heat sink to loosen from the processor Loosen the second heat sink retention screw If the heat sink does not separate from the processor carefully rotate the heat sink in a clockwise then counterclockwise direction until it releases from the processor Do not pry the heat sink from the processor 10 Lift the heat sink off of the processor and set the heat sink upside down 11 Usea clean lint free cloth to remove any thermal grease from the surface of the processor shield 102 Installing System Components 12 Pull the socket release lever 90 degrees upward until the processor is released from the socket See Figure 3 20 Figure 3 20 Removing and Installing the Processor 1 socket release lever 2 processor 3 processor shield 4 socket keys 2 5 socket 13 Open the processor shield and then lift the processor out of the socket Leave the release lever up so that the socket is ready for the new processor NOTICE Be careful not to bend any of the pins on the socke
57. ation number of each fan see Figure 3 4 Ensure that the faulty fan s power cable is firmly attached to the fan power connector For a hot plug fan remove and reseat the fan See Cooling Fans on page 69 Z NOTE Wait 30 seconds for the system to recognize the fan and determine whether it is working properly If the problem is not resolved install a new fan See Cooling Fans on page 69 If the replacement fan is working properly close the system See Opening and Closing the System on page 67 If the replacement fan does not operate see Getting Help on page 181 Troubleshooting System Memory Problem 158 Faulty memory module Faulty system board l Troubleshooting Your System e Front panel status LCD indicates a problem with system memory Action A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Ifthe system is operational run the appropriate online diagnostic test See Using Dell PowerEdge Diagnostics on page 169 If diagnostics indicates a fault follow the corrective actions provided by the diagnostic program If the problem is not resolved or if the
58. aused by software rather than by a defective battery Troubleshooting Power Supplies Problem e System status indicators are amber e Power supply fault indicators are amber e Front panel status LCD indicates a problem with the power supplies Action 1 Locate the faulty power supply The power supply s fault indicator is lit See Power Indicator Codes on page 19 156 Troubleshooting Your System NOTICE You can hot plug the power supplies One power supply must be installed for the system to operate The system is in the redundant mode when two power supplies are installed Remove and install only one power supply at a time ina system that is powered on Operating the system for extended periods of time with only one power supply installed can cause the system to overheat Remove the faulty power supply See Power Supplies on page 73 Ensure that the power supply is properly installed by removing and reinstalling it See Power Supplies on page 73 Z NOTE After installing a new power supply allow several seconds for the system to recognize the power supply and to determine if it is working properly The power indicator turns green to signify that the power supply is functioning properly See Power Indicator Codes on page 19 If the problem persists see Getting Help on page 181 Troubleshooting System Cooling Problems Problem Systems management software issues a fan related error message Action Ens
59. authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 67 Remove the plastic filler plug from the system back panel See Figure 1 3 Temporarily remove the storage controller card from the expansion slot labeled INTERNAL STORAGE a Disconnect all cables from the card b Grasp the storage controller card by its edges and carefully remove it from the card connector Install the RAC card in the slot labeled RAC_CONN a Angle the RAC card so that the NIC connector fits through the back panel RAC NIC opening See Figure 3 14 Installing System Components b Position the card so that the card edge connector aligns with the expansion card connector c Insert the card edge connector firmly into the expansion card connector until the card is fully seated 6 Connect the 50 pin management cable and the 44 pin MII cable supplied with the RAC to the two connectors on the RAC card see Figure 3 14 and to the two corresponding connectors on the system board see Figure 6 1 Figure 3 14 RAC Card Connectors 10 11 12 RJ 45 RAC NIC connector 2 44 pin MII
60. be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and Installing System Components 91 support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 67 If you have expansion cards installed in slots 6 and 7 remove the cards temporarily to install the card See Removing an Expansion Card on page 83 4 Angle the card so that its NIC connectors are positioned toward the back panel card opening See Figure 3 17 Figure 3 17 Installing and Removing a NIC Daughter Card 92 retention standoff 2 2 NIC daughter card connector retention standoff holes 2 4 NIC daughter card support standoff 6 cutout Installing System Components 5 Straighten the card so that the cutouts on the side edges of the card insert into the two support standoffs See Figure 3 17 6 Slide the card back slightly and align the front edge of the NIC card with the two front plastic retention standoffs adjacent to the system board connector and press down the side of the card until it is fully seated See Figure 3 17 When the front of th
61. bel them before removal so that you can replace them in the same locations To remove the optical drive carrier pull the release latch forward then slide the carrier out of the chassis See Figure 3 23 Remove fans 1 and 3 or 2 and 4 depending on which fan interposer board is being replaced See Removing a Cooling Fan on page 69 Remove the SAS backplane systems with 3 5 hard drives or peripheral interposer board systems with 2 5 hard drives See SAS Backplane on page 124 or Peripheral Interposer Board on page 128 Remove the two screws and remove the fan interposer board See Figure 3 32 Installing System Components Figure 3 32 Removing and Installing a Fan Interposer Board 1 screws 2 2 fan interposer board 3 tabs 2 4 slots 2 Installing a Fan Interposer Board 1 Slip the two securing tabs on the fan interposer board into the two slots on the side of the fan bay See Figure 3 32 2 Secure the fan interposer board with the two screws 3 Replace the SAS backplane systems with 3 5 hard drives or peripheral interposer board systems with 2 5 hard drives See SAS Backplane on page 124 or Peripheral Interposer Board on page 128 4 Install the fans See Replacing a Cooling Fan on page 70 Installing System Components 133 Install the optical drive carrier Slide the drive carrier into its drive bay and press in the release latch See Figure 3 19 Install the SAS hard drives in their or
62. cations on the new PEM board See Removing Memory Modules on page 99 and Installing Memory Modules on page 97 Replace the PEM cooling shroud See Figure 3 9 Replace the PEM in the system chassis Installing System Components 143 144 Installing System Components Troubleshooting Your System Safety First For You and Your System To perform certain procedures in this document you must remove the system cover and work inside the system While working inside the system do not attempt to service the system except as explained in this guide and elsewhere in your system documentation A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Start Up Routine Look and listen during the system s start up routine for the indications described in Table 4 1 Table 4 1 Start Up Routine Indications Look listen for Action A status or error message displayed on See LCD Status Messages on page 21 the front panel LCD An error message displayed on the See System Messages on page 33 monitor Alert messages from the systems See the systems management software management softwar
63. ch installing 123 removing 122 connectors back panel 18 front panel 13 PEM 177 SAS backplane board 178 system board 174 contacting Dell 181 control panel assembly installing 121 removing 119 cooling fan removing 69 replacing 70 troubleshooting 157 cooling shroud removing 71 replacing 72 cover closing 68 opening 67 Dell contacting 181 diagnostic messages 43 diagnostics advanced testing options 171 testing options 170 when to use 170 DIMMs Index 195 See memory modules DIMMs drive blank installing 109 removing 109 drive carrier hard drive 111 optical drive 106 E expansion cards installing 80 removing 83 SAS controller 113 troubleshooting 166 expansion slots 79 F fan interposer board installing 133 removing 131 Fibre Channel storage device 116 front panel features 13 G guidelines expansion card installation 79 memory installation 94 196 Index H hard drives SAS SATA boot device 109 drive carrier 113 ID numbers 107 indicator codes 16 installing 111 removing 110 troubleshooting 161 heat sink 102 hot plug hard drives 107 indicators back panel 17 front panel 13 hard drive 16 NIC 20 power 19 installing 102 chassis intrusion switch 123 control panel assembly 121 expansion card 80 fan interposer board 133 hard drive blank 109 hard drives 111 heat sink 102 memory modules 97 N
64. change the progran system string in the The SYSTEM NAME System Setup program displays under the See Using the System following conditions Setup Program on e The system is powered P 8 45 on e The power is off and active POST errors are displayed E1000 FAILSAFE See Getting Help on Call Support page 181 E1114 Temp Ambient Ambient system See Troubleshooting temperature is out of System Cooling acceptable range Problems on page 157 E1210 CMOS Batt CMOS battery is missing See Troubleshooting the or the voltage is out of System Battery on acceptable range page 155 E1211 ROMB Batt RAID battery is either Reseat the RAID battery missing bad or unable to See Installing the SAS recharge due to thermal RAID Controller Card issues Battery on page 115 and Troubleshooting System Cooling Problems on page 157 E12nn PwrGd Specified voltage See Getting Help on regulator has failed page 181 E1229 CPU VCORE Processor VCORE See Getting Help on voltage regulator has page 181 failed 22 About Your System Table 1 7 LCD Status Messages continued Line 1 Line 2 Causes Corrective Actions Message Message E122A CPU VTT Processor VTT voltage See Getting Help on has exceeded the page 181 allowable voltage range E122D CPU VDDIO Processor VDDIO See Getting Help on voltage has exceeded the page 181 allowable voltage range E122E CPU VDDA Processor VDDA See
65. ched peripherals Processor Expansion Module Board Removing the PEM Board 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 67 Remove the PEM See Removing the PEM or PEM Shell on page 75 Remove the PEM cooling shroud See Figure 3 9 Remove the PEM board a Pull up the spring loaded blue retention pin located in the center of the PEM board and then slide the board toward the front of the PEM shell until it stops See Figure 3 34 b Lift the PEM board out of the PEM shell oa Ff WwW N Installing System Components 141 Figure 3 36 Removing and Installing the PEM Board 2 1 retention pin 2 PEM board 3 PEM shell 4 retention slots 5 retention hooks Replacing the PEM Board 1 Install the new PEM board a Lower the PEM board into the PEM shell b Ensure that the PEM board is completely parallel to the floor of the PEM shell and that all retention hooks on the bottom of the PEM shell extend through the retention slots on the PEM board See Figure 3 34 ce Slide the PEM board toward the back of the PEM shell until the blue retention pin snaps into place 2 Transfer the processors and heat sinks to the new PEM board See Removing a Processor on page 101 and Installing a Processor on page 103 142 Installing System Components Remove the memory modules and transfer them to the same lo
66. connectors on the various boards in the system System Board Jumpers Figure 6 1 shows the location of the configuration jumpers on the system board Table 6 1 lists the jumper settings Table 6 1 System Board Jumper Settings Jumper Setting Description PWRD_EN Bee default The password feature is enabled pins 2 4 eo The password feature is disabled pins 4 6 NVRAM_CLR ol default The configuration settings are retained at system boot pins 3 5 oo The configuration settings are cleared at the next system boot pins 1 3 Disabling a Forgotten Password The system s software security features include a system password and a setup password which are discussed in detail in Using the System Setup Program on page 45 The password jumper enables these password features or disables them and clears any password s currently in use A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Jumpers and Connectors 173 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening and Closing th
67. cted to the system ports adjacent to those used by the keyboard and mouse power down the devices and disconnect them from the system An overcurrent event on another USB device can cause both the keyboard and mouse to stop functioning If the mouse and keyboard do not immediately return to operation after disconnecting the other USB devices restart your system If the problem persists proceed to the next step If the mouse and keyboard operations are restored reconnect the disconnected USB devices and power them on one at a time Note if any device causes the same problem and replace any faulty device s l Troubleshooting Your System 5 If you have remote access to your system use a remote host to access the system s System Setup program and enable the USB ports If remote access is not available proceed to the next step If enabling the USB ports does not resolve the problem see Getting Help on page 181 If you do not have remote access to your system use the following procedure to set the NVRAM_CLR jumper inside your system and restore the BIOS to its default settings CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safe
68. ctionality Installation Guidelines on page 94 If the problem persists see Troubleshooting System Memory on page 158 Attempting to Remote Configuration Wait until the process is update Remote request has been detected complete Configuration and is being processed Please wait BIOS Manufacturing System is in Reboot to take the system mode detected manufacturing mode out of manufacturing MANUFACTURING MODE mode will be cleared before the next boot System reboot required for normal operation BIOS Update Remote BIOS update Retry the BIOS update If Attempt Failed attempt failed the problem persists see Getting Help on page 181 Caution NVRAM_CLR NVRAM_CLR jumper is Remove the NVRAM_CLR jumper is installed CMOS has jumper See Figure 6 1 for installed on been cleared jumper locations system board 34 About Your System Table 1 8 System Messages continued Message Causes Corrective Actions CPUs with different cache sizes detected Microprocessors with different cache sizes are installed Ensure that all microprocessors have the same cache size and that they are properly installed See Processors on page 100 Decreasing available memory Faulty or improperly installed memory modules See Troubleshooting System Memory on page 158 Error Incorrect The DIMM group for See General Memory memory CPU n is incorrectly Module Installation configu
69. d NOTICE To avoid damage to the battery connector you must firmly support the connector while installing or removing a battery 6 Remove the system battery See Figure 3 26 a Support the battery connector by pressing down firmly on the positive side of the connector b While supporting the battery connector press the battery toward the positive side of the connector and pry it up out of the securing tabs at the negative side of the connector Figure 3 26 Replacing the System Battery 1 1 positive side of battery connector 2 system battery 3 negative side of battery connector 118 Installing System Components NOTICE To avoid damage to the battery connector you must firmly support the connector while installing or removing a battery 7 Install the new system battery a Support the battery connector by pressing down firmly on the positive side of the connector b Hold the battery with the facing up and slide it under the securing tabs at the positive side of the connector c Press the battery straight down into the connector until it snaps into place 8 Replace the cooling shroud assembly See Replacing the Cooling Shroud Assembly on page 72 9 Replace the PEM See Replacing the PEM or PEM Shell on page 78 10 Close the system See Closing the System on page 68 11 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 12 Enter the Syste
70. de Interleaving field is enabled Node Interleaving Disabled default If this field is enabled memory interleaving is supported if a symmetric memory configuration is installed If this field is set to Disabled the system can support Non Uniform Memory architecture NUMA asymmetric memory configurations NOTE The Node Interleaving field must be set to Disabled when using the redundant memory feature Using the System Setup Program 49 Table 2 3 Memory Information Screen continued Option Description Memory Optimizer Technology Enabled default Sets the behavior of the two DRAM controllers for memory optimization When set to Enabled the two controllers run in parallel 64 bit mode for improved memory performance running single bit ECC When set to Disabled the controllers are joined in 128 bit mode running multi bit Advanced ECC Low Power Mode Disabled default Enables or disables the low power mode of the memory When set to Disabled the memory runs at full speed When set to Enabled the memory runs at a reduced speed to conserve energy CPU Information Screen Table 2 4 lists the options and descriptions for the information fields that appear on the CPU Information screen Table 2 4 CPU Information Screen Option Description 64 bit Specifies if the installed processor s support 64 bit extensions Core Speed Displays the clock speed of the processor s Bus Speed
71. directory Additional directories that branch off the root directory are called subdirectories Subdirectories may contain additional directories branching off them DMA Direct memory access A DMA channel allows certain types of data transfer between RAM and a device to bypass the processor DMI Desktop Management Interface DMI enables the management of your system s software and hardware by collecting information about the system s components such as the operating system memory peripherals expansion cards and asset tag DNS Domain Name System A method of translating Internet domain names such as www dell com into IP addresses such as 143 166 83 200 DRAM Dynamic random access memory A system s RAM is usually made up entirely of DRAM chips DVD Digital versatile disc ECC Error checking and correction EEPROM Electronically erasable programmable read only memory EMC Electromagnetic compatibility EMI Electromagnetic interference ERA Embedded remote access ERA allows you to perform remote or out of band server management on your network server using a remote access controller J ESD Electrostatic discharge ESM Embedded server management expansion bus Your system contains an expansion bus that allows the processor to communicate with controllers for peripherals such as NICs Glossary 185 expansion card An add in card such as a NIC or SCSI ad
72. e See Figure 3 19 Replace the front bezel if applicable See Removing and Replacing the Optional Front Bezel on page 66 Reconnect the system and peripherals to their electrical outlets Hard Drives Your system can accommodate up to eight 2 5 SAS hard drives or five 3 5 inch SAS hard drives All drives connect to the system board through a SAS backplane board See SAS Backplane on page 124 for information on these backplane options Systems with an optional SAS RAID controller card support hot plug drive operation Figure 3 22 shows the ID numbers of the drives Installing System Components 107 Figure 3 22 Hard Drive ID Numbers IDO ID 1 ID2 ID3 ID 4 ID5 ID6 ID7 Br D1 r ID 4 Before You Begin NOTICE Before you attempt to remove or install a drive while the system is running see the documentation for the optional SAS RAID controller card to ensure that the host adapter is configured correctly to support hot plug drive removal and insertion Z NOTE It is recommended that you use only drives that have been tested and approved for use with the SAS backplane board You may need to use different programs than those provided with the operating system to partition and format the hard drives NOTICE Do not turn off or reboot your system while the drive is being formatted Doing so can cause a drive failure 108 Installing System Components
73. e documentation The monitor s power indicator See Troubleshooting the Video Subsystem on page 147 The keyboard indicators See Troubleshooting the Keyboard or Mouse on page 148 Troubleshooting Your System 145 Table 4 1 Start Up Routine Indications continued Look listen for Action The USB CD drive activity indicator See Troubleshooting a USB Device on page 151 The CD drive activity indicator See Troubleshooting an Optical Drive on page 160 The hard drive activity indicator See Troubleshooting a Hard Drive on page 161 An unfamiliar constant scraping or See Getting Help on page 181 grinding sound when you access a drive Checking Basic Power Problems 1 Ifthe power indicator on the system front panel or power supplies does not indicate that power is available to the system ensure that the power cables are securely connected to the power supplies 2 Ifthe system is connected to a PDU or UPS turn the PDU or UPS off and then on 3 Ifthe PDU or UPS is not receiving power plug it into another electrical outlet If it still is not receiving power try another PDU or UPS 4 Reconnect the system to the electrical outlet and turn on the system If the system still is not working properly see Troubleshooting Power Supplies on page 156 Checking the Equipment This section provides troubleshooting procedures for external devices attached to the system such as the monitor keyboard
74. e System on page 67 Move the password jumper to pins 2 4 to clear the password See Figure 6 1 to locate the password jumper on the system board 4 Close the system 5 Reconnect your system and peripherals to their electrical outlets and turn on the system The existing passwords are not disabled erased until the system boots with the password jumper plug removed However before you assign a new system and or setup password you must install the jumper plug Z NOTE If you assign a new system and or setup password with the jumper plug still removed the system disables the new password s the next time it boots 6 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 7 Open the system See Opening and Closing the System on page 67 Move the password jumper to pins 4 6 to restore the password function 9 Close the system 10 Reconnect your system and peripherals to their electrical outlets and turn on the system 11 Assign a new system and or setup password To assign a new password using the System Setup program see Assigning a System Password on page 57 System Board Connectors See Figure 6 1 and Table 6 2 for the location and description of the system board connectors 174 Jumpers and Connectors Figure 6 1 System Board Connectors Jumpers and Connectors 175 Table 6 2 System Boa
75. e card is fully seated the plastic standoff snaps over the edge of the card 7 If applicable reinstall the expansion cards in slots 6 and 7 See Installing an Expansion Card on page 80 8 Close the system See Opening the System on page 67 Reconnect the system to power and restart the system Removing the NIC Daughter Card A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 67 If you have expansion cards installed in slots 6 and 7 you must remove the cards temporarily to remove the NIC card See Removing an Expansion Card on page 83 4 Pull back slightly on the two blue retention standoff tabs at the front edge of the card and gently lift the edge of the NIC card off of the standoffs As the card releases from the standoffs the connector under the NIC card disengages from the system board connector 5 Slide the card back from the two support standoffs and lift the card out of the system Installing System Compo
76. e documentation If you cannot resolve the problem see Getting Help on page 181 Troubleshooting Expansion Cards Z NOTE When troubleshooting an expansion card see the documentation for your operating system and the expansion card Problem Error message indicates a problem with an expansion card Expansion card performs incorrectly or not at all Action A CAUTION Many repairs may only be done by a certified service technician You 166 should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Run the appropriate online diagnostic test See Running the System Diagnostics on page 169 Turn off the system and attached peripherals and disconnect the system from its electrical outlet Open the system See Opening and Closing the System on page 67 Ensure that each expansion card is firmly seated in its connector See Expansion Cards on page 79 Close the system See Opening and Closing the System on page 67 l Troubleshooting Your System 10 11 12 13 Reconnect the system to the electrical outlet and turn on the system and attached peripherals If the problem persists go to the next step Turn off the system and attached peri
77. e sockets If you have a two processor system the processor expansion module shell PEM shell contains an air baffle NOTICE The PEM shell must be installed in a two processor system to ensure adequate cooling airflow within the system Removing the PEM or PEM Shell A CAUTION Many repairs may only be done by a certified service technician You 1 should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 67 Lift the handle on the PEM until the PEM is fully disengaged from the chassis See Figure 3 7 Installing System Components 75 Figure 3 7 Installing and Removing a PEM 76 2 handle 4 slots 6 processor expansion module guide pins 6 NOTICE Use two hands to lift the PEM from the chassis Lift the PEM from the chassis If you are removing a 4 processor PEM carefully turn the PEM upside down and rotate the handle so it is in the closed position before placing the PEM on a work surface See Figure 3 8 Installing System Components Figure 3 8 PEM in Service Position 1 P
78. e switch into the opening in the chassis wall and gently but firmly press in the switch until it is fully seated See Figure 3 28 3 Close the system See Closing the System on page 68 4 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Installing System Components 123 SAS Backplane Removing the SAS Backplane A CAUTION Many repairs may only be done by a certified service technician You 124 should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product If applicable remove the bezel See Removing and Replacing the Optional Front Bezel on page 66 Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 67 Remove the PEM See Removing the PEM or PEM Shell on page 75 Remove the cooling shroud assembly See Removing the Cooling Shroud Assembly on page 71 NOTICE To prevent damage to the drives and backplane you must remove the SAS drives and optical drive carrier from the system before removing the backplane NOTICE You must note the number of each hard drive and temporarily label them before removal so
79. each character key or the spacebar for a blank space a placeholder appears in the field The password assignment is not case sensitive However certain key combinations are not valid To erase a character when entering your password press lt Backspace gt or the left arrow key Z NOTE To escape from the field without assigning a system password press lt Enter gt to move to another field or press lt Esc gt at any time prior to completing step 5 Using the System Setup Program 57 4 Press lt Enter gt 5 To confirm your password type it a second time and press lt Enter gt The setting shown for the System Password changes to Enabled Exit the System Setup program and begin using your system 6 Either reboot your system now for your password protection to take effect or continue working Z NOTE Password protection does not take effect until you reboot the system Using Your System Password to Secure Your System Z NOTE If you have assigned a setup password see Using the Setup Password on page 59 the system accepts your setup password as an alternate system password When the Password Status option is set to Unlocked you have the option to leave the password security enabled or to disable the password security To leave the password security enabled 1 Turn on or reboot your system by pressing lt Ctrl gt lt Alt gt lt Del gt 2 Type your password and press lt Enter gt To disable the password sec
80. ector see Figure 6 1 and unroute the cable from the cable guides on the chassis Disconnect the display module cable from the control panel board See Figure 3 27 Remove the three Torx screws securing the control panel board to the system chassis and remove the board Remove the display module a Insert the end of a paper clip into the hole on the right side of the display module and gently pry the label off b Remove the two Torx screws that secure the display module to the system chassis Remove the display module from the chassis cutout Installing System Components Figure 3 27 Removing and Installing the Control Panel a w display module 2 display module cable control panel board 4 control panel board cable control panel board screws 3 6 display module label display module screws 2 Installing the Control Panel 1 Insert the control panel assembly display module into the chassis cutout and secure it with the two Torx screws Affix the control panel label to the display module Install the control panel board in the system chassis and secure with the three Torx screws See Figure 3 27 Installing System Components 121 4 Connect the display module cable to the control panel board See Figure 3 27 5 If the control panel data cable is not already connected to the system board connect the cable to the control panel connector on the board See Figure 6 1 6 Connect the control panel cable to
81. ee Using the System Setup Program on page 45 for information about setting the order of boot devices About Your System 37 Table 1 8 System Messages continued Message Causes Corrective Actions No boot sector on Incorrect configuration Check the hard drive hard drive settings in System Setup configuration settings in program or no operating the System Setup program system on hard drive See Using the System Setup Program on page 45 If necessary install the operating system on your hard drive See your operating system documentation No timer tick Faulty system board See Getting Help on interrupt page 181 Optical drive not Cable is not properly See Troubleshooting an found seated or drive is missing Optical Drive on page 160 PCIe Degraded Link Faulty or improperly Reseat the PCle card in the Width Error installed PCIe card in the specified slot number See Embedded specified slot Installing an Expansion Bus nn Dev nn Func Card on page 80 If the n problem persists see Expected Link Getting Help on Width is n page 181 Actual Link Width is n PCIe Fatal Error Faulty or improperly Reseat the PCIe card in the caused a system installed PCIe card in the specified slot number See reset Slot n specified slot Installing an Expansion SE Card on page 80 If the problem persists see Embedded Getting Help on Bus nn Dev nn Func page 181 n Please check the system event log for details
82. el cables to the back of the interposer board See Figure 3 31 3 Connect the power cable to the top of the interposer board 4 Reconnect the SAS and backplane power cables to the back of the SAS backplane See Figure 3 29 or Figure 3 30 5 Replace the cooling shroud assembly See Replacing the Cooling Shroud Assembly on page 72 6 Replace the PEM See Replacing the PEM or PEM Shell on page 78 7 Close the system See Closing the System on page 68 8 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Fan Interposer Board Removing a Fan Interposer Board A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and Installing System Components 131 132 support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 67 NOTICE To prevent damage to the drives and backplane you must remove the SAS drives and optical drive carrier from the system before removing the backplane You must note the number of each hard drive and temporarily la
83. em but the system is powering up or shutting down Off Indicates that no power is supplied to the system The indicators on the power supplies show whether power is present or whether a power fault has occurred see Figure 1 4 and Table 1 5 Table 1 5 Power Supply Indicators Indicator Function Power supply Green indicates that the power supply is operational and status providing DC power to the system Power supply Amber indicates a problem with the power supply fault AC line status Green indicates that a valid AC source is connected to the power supply and is operational About Your System 19 Figure 1 4 Power Supply Indicators 1 power supply status 2 power supply fault DC out is operational 3 AC line status AC in is operational NIC Indicator Codes Each NIC on the system back panel has an indicator that provides information on network activity and link status See Figure 1 5 Table 1 6 lists the NIC indicator codes Figure 1 5 NIC Indicators 1 link indicator 2 activity indicator 20 About Your System Table 1 6 NIC Indicator Codes Indicator Indicator Code Link and activity indicators are off The NIC is not connected to the network Link indicator is green The NIC is connected to a valid link partner on the network Activity indicator is blinking amber Network data is being sent or received LCD Status Messages The system s control panel LCD pro
84. emoving and Installing a 2 5 Inch SAS Backplane 1 SAS A cable 2 SAS B cable 3 backplane power cable 4 retention tab 126 Installing System Components Figure 3 30 Removing and Installing a 3 5 Drive SAS Backplane 7 y J LAr i 1 retention pin 2 SAS backplane 3 control panel cable connector 4 retention slots 7 5 installation alignment slot Installing a SAS Backplane 1 Install the SAS backplane a Slowly lower the backplane into the system being careful to avoid damaging components on the face of the board b Align the installation alignment slot on the bottom of the backplane with the alignment pin on the bottom of the chassis See Figure 3 30 Installing System Components 127 c Slide the retention slots on the backplane over the retention hooks on the chassis d Slide the backplane downward until the blue retention pin snaps into place Connect the SAS interface and power cables to the SAS backplane Connect the control panel cable to the front of the SAS backplane Install the SAS hard drives in their original locations See Hard Drives on page 107 Install the optical drive carrier Slide the drive carrier into its drive bay and press in the release latch See Figure 3 19 Replace the cooling shroud assembly See Replacing the Cooling Shroud Assembly on page 72 Replace the PEM See Replacing the PEM or PEM Shell on page 78 Close the system See Closing t
85. er 1 screws 4 2 drive carrier 3 hard drive SAS Controller Cards Removing a SAS Controller Card A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 67 3 Disconnect the data cable s from the controller card Installing System Components 113 If you are removing a battery cached SAS RAID controller disconnect the RAID battery cable from the card Remove the card from the expansion slot See Removing an Expansion Card on page 83 Installing a SAS Controller Card A CAUTION Many repairs may only be done by a certified service technician You 114 should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached
86. er Card 91 Removing the NIC Daughter Card 93 System Memory 94 General Memory Module Installation Guidelines 94 Installing Memory Modules 97 Removing Memory Modules 99 Processors o o a a a aoni oe e 000000 ee 100 RemovingaProcessor 101 InstallingaProcessor 103 Installing an Optical Drive 105 Hard Drives 00 107 Before YouBegin 108 Configuring the BootDevice 109 Removing a Drive Blank 109 Installing a Drive Blank 109 Removing a Hot Plug Hard Drive 110 Installing a Hot Plug Hard Drive 111 Replacing a Hard Drive ina Hard Drive Carrier 112 SAS ControllerCards 113 Removing a SAS ControllerCard 113 Installing a SAS Controller Card 114 Installing the SAS RAID Controller Card Battery srcani yay ec ee ET 115 Connecting an External SAS Tape Drive 116 Connecting an External Fibre Channel Storage Device naaa aaa aaa 116 System Battery 04 117 Replacing the System Battery 117 Control Panel Assembly 119 Removing the Control Panel 119 Installing the Control Panel 121 Chassis Intrusion Switch 122 Removing the Chassis Intrusion Switch 122 Installing the Chassis I
87. error E1711 PCI PERR B The system BIOS has Remove and reseat the DEH FEH reported a PCI parity specified PCI expansion PCI PERR error on a component card If the problem Slot that resides in PCI persists see configuration space at Troubleshooting bus device Expansion Cards on function page 166 If The system BIOS has troubleshooting does not resolve the problem see ted a PCI parity oe a pasia Getting Help on error on a component that resides in PCI slot Page 181 26 About Your System Table 1 7 LCD Status Messages continued Line 1 Line 2 Causes Corrective Actions Message Message E1712 PCI SERR B The system BIOS has Remove and reseat the DHH Fit reported a PCI system specified PCI expansion PCI SERR error on a component card If the problem Slot that resides in PCI persists see configuration space at Troubleshooting bus device Expansion Cards on function page 166 If The system BIOS has troubleshooting does not reported a PCI system resolve the problem SSE error on a component Getting Help on that resides in slot page 181 E1714 Unknown Err The system BIOS has See Getting Help on determined that there has page 181 been an error in the system but is unable to determine its origin E171F PCIE Fatal The system BIOS has Remove and reseat the Err B D reportedaPCle fatal error specified PCI expansion FHH on a component that card If the proble
88. ery Determines how the system reacts when power is restored to Last default the system If system is set to Last the system returns to the last power state On turns on the system after power is restored When set to Off the system remains off after power is restored Exit Screen After you press lt Esc gt to exit the System Setup program the Exit screen displays the following options e Save Changes and Exit e Discard Changes and Exit e Return to Setup System and Setup Password Features NOTICE The password features provide a basic level of security for the data on your system If your data requires more security use additional forms of protection such as data encryption programs NOTICE Anyone can access the data stored on your system if you leave the system running and unattended without having a system password assigned or if you leave your system unlocked so that someone can disable the password by changing a jumper setting Your system is shipped to you without the system password feature enabled If system security is a concern operate your system only with system password protection To change or delete an existing password you must know the password see Deleting or Changing an Existing System Password on page 59 If you forget your password you cannot operate your system or change settings in the System Setup program until a trained service technician changes the 56 Using the System Setup Pr
89. estart the system If the problem is not resolved continue to the next step Turn off the system and attached peripherals and disconnect the system from its electrical outlet Open the system See Opening and Closing the System on page 67 Ensure that the controller card is firmly seated into the INTERNAL STORAGE system board connector See Installing a SAS Controller Card on page 114 If you have a SAS RAID controller ensure that the following components are properly installed and connected e Memory module e RAID battery Verify that the cable connections between the backplane and the SAS controller are correct See SAS Backplane on page 124 Close the system See Opening and Closing the System on page 67 l Troubleshooting Your System 11 Reconnect the system to its electrical outlet and turn on the system and attached peripherals If the problem persists proceed as follows e Ifyou have a SAS controller see Getting Help on page 181 e Ifyou have a RAID controller replace the RAID battery See Installing the SAS RAID Controller Card Battery on page 115 If replacing the battery does not solve the problem see Getting Help on page 181 Troubleshooting an External SAS Tape Drive Problem Defective tape drive Defective tape cartridge Missing or corrupted tape backup software or tape drive device driver Defective SAS controller Action 1 Remove the tape cartridge you were using when the prob
90. ferent forms of memory such as integrated memory ROM and RAM and add in memory modules DIMMs MHz Megahertz mirroring A type of data redundancy in which a set of physical drives stores data and one or more sets of additional drives stores duplicate copies of the data Mirroring functionality is provided by software See also guarding integrated mirroring striping and RAID mm Millimeter s ms Millisecond s MS DOS Microsoft Disk Operating System NAS Network Attached Storage NAS is one of the concepts used for implementing shared storage on a network NAS systems have their own operating systems integrated hardware and software that are optimized to serve specific storage needs NIC Network interface controller A device that is installed or integrated in a system to allow connection to a network NMI Nonmaskable interrupt A device sends an NMI to signal the processor about hardware errors ns Nanosecond s NTFS The NT File System option in the Windows 2000 operating system NVRAM Nonvolatile random access memory Memory that does not lose its contents when you turn off your system NVRAM is used for maintaining the date time and system configuration information parity Redundant information that is associated with a block of data partition You can divide a hard drive into multiple physical sections called partitions with the fdisk command Each partition can
91. field Down arrow or lt Tab gt Moves to the next field Spacebar lt gt lt gt left and Cycles through the settings in a field In many right arrows fields you can also type the appropriate value lt Esc gt From the main menu Exits the System Setup program and restarts the system if any changes other than time and date were made and you wish to save them If no changes are made system boot will resume From a submenu returns the program to the main menu lt Fl1 gt Displays the System Setup program s help text Z NOTE For most of the options any changes that you make are recorded but do not take effect until you restart the system System Setup Options Main Screen When you enter the System Setup program the main System Setup program screen appears see Figure 2 1 46 Using the System Setup Program Figure 2 1 Main System Setup Program Screen Dell Inc www dell com PowerEdge R905 BIOS Version XX XX XX Service Tag 00000 Asset Tag 100000000 System Tine 08 18 46 System Date Sat December 1 2007 Henory Information lt ENTER gt CPU Information Boot Sequence lt ENTER gt Hard Disk Drive Sequence USB Flash Drive Emulation Type Boot Sequence Retry Disabled Integrated Devices lt ENTER gt PCI IRQ Assignment Serial Communication Eubedded Server Management lt ENTER gt System Security lt ENTER gt Keyboard Numlock Report Keyboard Errors Up Down Arrow t
92. g the System on page 67 7 Reconnect the system to power and restart the system SD Memory Card You can install an optional SD memory card in a connector on the system board A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from its electrical outlet 2 Open the system See Opening the System on page 67 Fold the hinge on the SD card all the way back 4 Insert the SD card into the SD card holder so that the SD card label is facing up and the guide pin on the holder is to the left of the SD card Locate the SD card connector on the system board See Figure 6 1 Hold the SD card assembly so that the label is facing away from the chassis wall and insert the SD card connector into the connector on the system board Close the system See Opening the System on page 67 8 Reconnect the system to power and restart the system NIC Daughter Card The NIC daughter card provides two NICs in addition to the two on the system board Installing the NIC Daughter Card A CAUTION Many repairs may only
93. gt twice to clear the existing setup password The setting changes to Not Enabled 3 Ifyou want to assign a new setup password perform the steps in Assigning a Setup Password on page 59 60 Using the System Setup Program Disabling a Forgotten Password See Disabling a Forgotten Password on page 173 Baseboard Management Controller Configuration The Baseboard Management Controller BMC enables configuring monitoring and recovery of systems remotely BMC provides the following features e Uses the system s integrated NIC e Enables fault logging and SNMP alerting e Provides access to system event log and sensor status e Allows control of system functions including power on and off e Functions independently of the system s power state or the system s operating system e Provides text console redirection for system setup text based utilities and operating system consoles Z NOTE To remotely access the BMC through the integrated NIC you must connect the network connection to integrated NIC1 For additional information on using BMC see the documentation for the BMC and systems management applications Entering the BMC Setup Module 1 Turm on or restart your system 2 Press lt Ctr1 E gt when prompted after POST If your operating system begins to load before you press lt Crt1 E gt allow the system to finish booting and then restart your system and try again BMC Setup Module Options For informati
94. hardware key in the TOE_KEY socket on the system board A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Installing System Components 89 Z NOTE TOE Operating system support and the Microsoft scalable network pack are required for TOE functionality Z NOTE When future NIC functionality is supported you must replace the original TOE iSCSI hardware key with a new hardware key 1 Turn off the system including any attached peripherals and disconnect the system from its electrical outlet 2 Open the system See Opening the System on page 67 Locate the TOE SCSI key connector on the system board see Figure 6 1 If you have an expansion card installed in slot 7 you may have to remove the card See Removing an Expansion Card on page 83 4 Insert the TOE iSCSI key into the connector onto the board See Figure 3 16 Figure 3 16 Installing a TOE iSCSI Key 1 TOE iSCSI key 2 TOE iSCSI key connector 5 If applicable reinstall the expansion card in slot 7 See Installing an Expansion Card on page 80 90 Installing System Components 6 Close the system See Openin
95. he System on page 68 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Peripheral Interposer Board Removing a Peripheral Interposer Board A CAUTION Many repairs may only be done by a certified service technician You 128 should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 67 Remove the PEM See Removing the PEM or PEM Shell on page 75 Remove the cooling shroud assembly See Removing the Cooling Shroud Assembly on page 71 Installing System Components 5 Disconnect the SAS data and backplane power cables from the back of the SAS backplane See Figure 3 29 or Figure 3 30 6 Disconnect the power cable from the top of the peripheral interposer board See Figure 3 31 NOTICE When disconnecting the control panel cable hold the pull tab on the control panel cable connector to prevent damage to the interposer board or the cable itself 7 Disconnect the control panel cable from the control panel cable connector on the back of the interposer board
96. he shroud assembly straight down into the system The snaps on the four corners of the shroud fit over the four corresponding alignment pins on the system board See Figure 3 5 72 Installing System Components 2 Gently press down on the shroud assembly until it is fully seated The upper surface of the shroud should be flush with the fan bays when the shroud assembly is correctly installed Power Supplies Your system supports two power supplies The second power supply serves as a redundant hot plug power source NOTICE The system is only in the redundant mode when two power supplies are installed and both power supplies are connected to an AC power source If some third party components such as PCI cards not tested or supported by Dell are installed the power supplies may not be redundant at all input voltages NOTICE Operating the system with only one power supply installed for extended periods of time can cause the system to overheat Removing a Power Supply 1 Disconnect the power cable from the power source and the power supply you intend to remove and remove the cables from the cable strain relief loop 2 Press the lever release latch then open the release lever and slide the power supply out of the chassis See Figure 3 6 Z NOTE You may have to unlatch and lift the cable management arm if it interferes with power supply removal For information about the cable management arm see the system s Rack Installation
97. ide documentation and tools for configuring and managing your system e Systems management software documentation describes the features requirements installation and basic operation of the software About Your System 11 Operating system documentation describes how to install if necessary configure and use the operating system software Documentation for any components you purchased separately provides information to configure and install these options Updates are sometimes included with the system to describe changes to the system software and or documentation Z NOTE Always check for updates on support dell com and read the updates first because they often supersede information in other documents Release notes or readme files may be included to provide last minute updates to the system or documentation or advanced technical reference material intended for experienced users or technicians Accessing System Features During Startup Table 1 1 describes keystrokes that may be entered during startup to access system features If your operating system begins to load before you enter the keystroke allow the system to finish booting and then restart your system and try again Table 1 1 Keystrokes for Accessing System Features Keystroke Description 12 lt F2 gt Enters the System Setup program See Using the System Setup Program on page 45 lt F10 gt Enters the Utility Partition main menu to access the Sy
98. iginal locations See Installing a Hot Plug Hard Drive on page 111 Close the system See Closing the System on page 68 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals System Board Removing the System Board A CAUTION Many repairs may only be done by a certified service technician You oo N Om 11 134 should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 67 Remove the PEM See Removing the PEM or PEM Shell on page 75 Remove the cooling shroud assembly See Removing the Cooling Shroud Assembly on page 71 Remove all expansion cards and the SAS controller card See Removing an Expansion Card on page 83 If installed disconnect and remove the RAC card If installed remove the internal USB key and SD card If installed remove the TOE iSCSI key Remove the riser board See Removing the Riser Board on page 84 Remove the NIC daughter card See Removing the NIC Daughter Card on page 93 Disconnect all cables from the system boa
99. imum processor performance being delivered when required and automatic power savings when possible Z NOTE AMD PowerNow support is dependent on the operating system and version used on your system Disable AMD PowerNow if your operating system does not fully support this feature See your operating system user guide for more information To disable the AMD PowerNow feature run the System Setup Program and disable the Demand Based Power Management option on the CPU Information screen Integrated Devices Screen Table 2 5 lists the options and descriptions for the information fields that appear on the Integrated Devices screen Using the System Setup Program 51 Table 2 5 Integrated Devices Screen Options Option Description Integrated Enables or disables the integrated SAS controller SAS RAID Controller Enabled default Optical Drive Enables or disables the integrated optical drive controller Controller On default User Accessible Enables or disables the system s user accessible USB ports USB Ports Options are All Ports On Only Back Ports On and All Ports All Ports On Off default Internal USB Port Enables or disables the system s internal USB port On default SD Card Port Enables or disables the system s internal SD card port NOTE This port is dedicated to a hypervisor if installed Embedded Gb Enables or disables the system s integrated NICs Options are NICx Enabled Enabled wi
100. ine or telephone service and Installing System Components ao oo Aa WwW N support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 67 Remove the power supplies See Removing a Power Supply on page 73 Remove the system board See Removing the System Board on page 134 Remove the seven screws securing the board See Figure 3 35 Lift the power distribution board out of the chassis Installing System Components 139 Figure 3 35 Removing and Installing the Power Distribution Board 1 retention notches 3 2 power distribution board 3 screws 7 4 retention tabs 3 Installing the Power Distribution Board 1 Position the three retention slots on the power distribution board with the three retention tabs on the bottom of the chassis See Figure 3 35 2 Secure the power distribution board with the seven screws 3 Install the system board See step 4 through step 14 in Installing the System Board 4 Install the power supplies See Replacing a Power Supply on page 74 140 Installing System Components 5 Close the system See Closing the System on page 68 6 Reconnect the system to its electrical outlet and turn the system on including any atta
101. information on your purchase invoice packing slip bill or Dell product catalog Dell provides several online and telephone based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Visit support dell com 2 Verify your country or region in the Choose A Country Region drop down menu at the bottom of the page Click Contact Us on the left side of the page Select the appropriate service or support link based on your need Choose the method of contacting Dell that is convenient for you Getting Help 181 182 Getting Help Glossary This section defines or identifies technical terms abbreviations and acronyms used in your system documents A Ampere s AC Alternating current ACPI Advanced Configuration and Power Interface A standard interface for enabling the operating system to direct configuration and power management ambient temperature The temperature of the area or room where the system is located ANSI American National Standards Institute The primary organization for developing technology standards in the U S application Software designed to help you perform a specific task or series of tasks Applications run from the operating system ASCII American Standard Code for Information Interchange asset tag An individual code as
102. ing Shroud Assembly on page 72 Ifyou are installing memory modules on the PEM see Figure 3 9 Replace the PEM See Replacing the PEM or PEM Shell on page 78 Close the system See Closing the System on page 68 Start up the system press lt F2 gt to enter the System Setup program and check the System Memory setting on the main System Setup screen The system should have already changed the value to reflect the newly installed memory If the value is incorrect one or more of the memory modules may not be installed properly Repeat step 2 through step 14 of this procedure checking to ensure that the memory modules are firmly seated in their sockets Run the system memory test in the system diagnostics See Running the System Diagnostics on page 169 Removing Memory Modules A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and Installing System Components 99 support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product A CAUTION The memory modules are hot to the touch for some time after the system has been powered down Allow time for the memory modules to cool before handling them Handle the memory modules by the card edges and
103. ing Your System Running the System Diagnostics If you experience a problem with your system run the diagnostics before calling for technical assistance The purpose of the diagnostics is to test your system s hardware without requiring additional equipment or risking data loss If you are unable to fix the problem yourself service and support personnel can use diagnostics test results to help you solve the problem Using Dell PowerEdge Diagnostics To assess a system problem first use the online Dell PowerEdge Diagnostics Dell PowerEdge Diagnostics is a suite of diagnostic programs or test modules that include diagnostic tests on chassis and storage components such as hard drives physical memory communications and printer ports NICs CMOS and more If you are unable to identify the problem using the PowerEdge Diagnostics then use the system diagnostics The files required to run PowerEdge Diagnostics for systems running supported Microsoft Windows and Linux operating systems are available at support dell com and on the CDs that came with your system For information about using diagnostics see the Dell PowerEdge Diagnostics User s Guide System Diagnostics Features The system diagnostics provides a series of menus and options for particular device groups or devices The system diagnostics menus and options allow you to e Run tests individually or collectively e Control the sequence of tests e Repeat tests e
104. k striping writes data across three or more disks in an array but only uses a portion of the space on each disk The amount of space used by a stripe is the same on each disk used A virtual disk may use several stripes on the same set of disks in an array See also guarding mirroring and RAID SVGA Super video graphics array VGA and SVGA are video standards for video adapters with greater resolution and color display capabilities than previous standards system board As the main circuit board the system board usually contains most of your system s integral components such as the processor RAM controllers for peripherals and various ROM chips system configuration information Data stored in memory that tells a system what hardware is installed and how the system should be configured for operation Glossary 191 system diskette See bootable diskette system memory See RAM System Setup program A BIOS based program that allows you to configure your system s hardware and customize the system s operation by setting features such as password protection Because the System Setup program is stored in NVRAM any settings remain in effect until you change them again system ini file A start up file for the Windows operating system When you start Windows it consults the system ini file to determine a variety of options for the Windows operating environment Among other things the system ini file records
105. lem occurred and replace it with a tape cartridge that you know works 2 Ensure that the device drivers for the tape drive are installed and are configured correctly 3 Run the appropriate online diagnostics tests See Using Dell PowerEdge Diagnostics on page 169 4 Turn off the system and attached peripherals and disconnect the system from the electrical outlet CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Open the system See Opening and Closing the System on page 67 Ensure that the controller card is firmly seated in its connector on the system board Troubleshooting Your System 165 10 11 12 Ensure that the tape drive s interface DC power cable is connected to the tape drive and controller card Close the system See Opening and Closing the System on page 67 Reconnect the system to the electrical outlet and turn on the system including attached peripherals If the problem is not resolved see the documentation for the tape drive for additional troubleshooting instructions Reinstall the tape backup software as instructed in the tape backup softwar
106. ller card are installed and are configured correctly See the operating system documentation for more information NOTICE Do not perform the following step if you have a SAS RAID controller card If you have the non RAID SAS controller card remove the hard drive and swap its drive bay location with another hard drive that is functioning properly If the problem is resolved reinstall the hard drive in the original bay See Installing a Hot Plug Hard Drive on page 111 l Troubleshooting Your System If the hard drive functions properly in the original bay the drive carrier could have intermittent problems Replace the hard drive carrier See Getting Help on page 181 If the hard drive functioned properly in another bay but does not function in the original bay the SAS backplane has a defective connector See Getting Help on page 181 8 Check the cable connections inside the system a Turm off the system including any attached peripherals and disconnect the system from the electrical outlet b Open the system See Opening and Closing the System on page 67 c Verify that the cable connections between the SAS backplane and the controller card are correct See Installing a SAS Controller Card on page 114 d Verify that the data cables are securely seated in their connectors e Verify that the power connector on the SAS backplane is securely seated in its connector f Close the system See Opening and Closing the Syste
107. lling System Components 79 Figure 3 10 Expansion Slots back of system front of system 1 PCIE_X4_7 2 PCIE_X4_6 3 PCIE_X4_5 4 PCIE_X8_4 5 PCIE_X8_3 6 PCIE_X4_2 7 PCIE_X4_1 8 INT_ STORAGE 9 RAC_CONN Installing an Expansion Card A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Unpack the expansion card and prepare it for installation For instructions see the documentation accompanying the card 2 Tum off the system including any attached peripherals and disconnect the system from the electrical outlet 3 Open the system See Opening the System on page 67 If you are adding a new card select the appropriate expansion card slot See Expansion Card Installation Guidelines on page 79 80 Installing System Components 5 Open the expansion card retainer and remove the filler bracket See Figure 3 11 6 Install the expansion card a Holding the card by its edges position the card so that the card edge connector aligns with the expansion card connector on the system board NOTICE If you are installing a SAS RAID controller card do not press on the me
108. lt Alt gt lt Del gt Otherwise you must restart the system by pressing the reset button or by turning the system off and then back on bootable diskette A diskette that is used to start your system if the system will not boot from the hard drive BTU British thermal unit bus An information pathway between the components of a system Your system contains an expansion bus that allows the processor to communicate with controllers for the peripheral devices connected to the system Your system also contains an address bus and a data bus for communications between the processor and RAM C Celsius cache A fast storage area that keeps a copy of data or instructions for quick data retrieval When a program makes a request to a disk drive for data that is in the cache the disk cache utility can retrieve the data from RAM faster than from the disk drive CD Compact disc CD drives use optical technology to read data from CDs cm Centimeter s cmos Complementary metal oxide semiconductor component As they relate to DMI components include operating systems computer systems expansion cards and peripherals that are compatible with DMI Each component is made up of groups and attributes that are defined as relevant to that component COM n The device names for the serial ports on your system control panel The part of the system that contains indicators and controls such as the power button and p
109. lted operation the problem persists ensure that the microprocessor heat sinks are properly installed See Troubleshooting the Microprocessors on page 167 NOTE The LCD continues to display this message until the system s power cord is disconnected and reconnected to the AC power source or the SEL is cleared using either Server Assistant or the BMC Management Utility See the De OpenManage Baseboard Management Controller User s Guide for information about these utilities E1418 CPU Specified processor is See Troubleshooting the Presence missing or bad or the Microprocessors on system is in an page 167 unsupported configuration 24 About Your System Table 1 7 LCD Status Messages continued Line 1 Line 2 Causes Corrective Actions Message Message E141C CPU Mismatch Processors are in an Ensure that your unsupported processors match and configuration conform to the type described in the Microprocessor Technical Specifications outlined in your system s Getting Started Guide E141F CPU Protocol The system BIOS has See Getting Help on reported a processor page 181 protocol error E1420 CPU Bus PERR The system BIOS has See Getting Help on reported a processor bus page 181 parity error E1421 CPU Init The system BIOS has See Getting Help on reported a processor page 181 initialization error E1422 CPU Machine The system BIOS has See Getting Help on Chk reported a m
110. ly on page 71 Ifyou are installing memory modules on the PEM see Figure 3 9 5 Locate the memory module sockets See Figure 6 1 or Figure 6 2 6 Press the ejectors on the memory module socket down and out as shown in Figure 3 18 to allow the memory module to be inserted into the socket 7 Handle each memory module only on either card edge ensuring not to touch the middle of the memory module Figure 3 18 Installing and Removing a Memory Module ie of 1 memory module 2 memory module socket ejectors 2 3 alignment key 98 Installing System Components 10 11 12 13 14 15 16 Align the memory module s edge connector with the alignment key of the memory module socket and insert the memory module in the socket Z NOTE The memory module socket has an alignment key that allows you to install the memory module in the socket in only one way Press down on the memory module with your thumbs while pulling up on the ejectors with your index fingers to lock the memory module into the socket When the memory module is properly seated in the socket the ejectors on the memory module socket align with the ejectors on the other sockets that have memory modules installed Repeat step 6 through step 9 of this procedure to install the remaining memory modules See Table 3 1 or Table 3 2 Replace the cooling shroud assembly Ifyou are installing memory modules on the system board see Replacing the Cool
111. m PCIE Fatal resides in PCI persists see Err Slot configuration space at Troubleshooting bus device Expansion Cards on function page 166 If The system BIOS has troubleshooting does not reported a PCle fatal error fesolye the problem see on a component that Getting Help on resides in slot page 181 E1810 HDD Fault Specified hard drive hasa See Troubleshooting a fault Hard Drive on page 161 E1811 HDD Rbld Specified hard drive has See Troubleshooting a Abrt ended rebuild before Hard Drive on page 161 completion About Your System 27 Table 1 7 LCD Status Messages continued Line 1 Line 2 Causes Corrective Actions Message Message E1812 HDD Specified hard drive has Information only Removed been removed from the system E1914 DRAC5 Conn2 DRAC5 cable is missing Reconnect the cable See Cbl or unseated RAC Card on page 86 E1A14 SAS Cable A SAS cable A is unseated Check the cable missing or bad connection to the SAS backplane See SAS Backplane Board Connectors on page 178 E1A15 SAS Cable B SAS cable B is unseated Check the cable missing or bad connection to the SAS backplane See SAS Backplane Board Connectors on page 178 E1A1C LOM Mezz NIC daughter card is Install or reseat the NIC Missing missing daughter card E2010 No Memory No memory is installed in Install memory modules the system See System Memory on page 94 E2011 Mem Config Memory detected bu
112. m on page 67 g Reconnect the system to the electrical outlet and turn on the system and attached peripherals If the problem persists see Getting Help on page 181 Troubleshooting a SAS Controller or SAS RAID Controller Z NOTE When troubleshooting a SAS or SAS RAID controller also see the documentation for your operating system and the controller Problem e Error message indicates a problem with the SAS or SAS RAID controller SAS or SAS RAID controller performs incorrectly or not at all Troubleshooting Your System 163 Action A CAUTION Many repairs may only be done by a certified service technician You 10 164 should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Run the appropriate online diagnostic test See Using Dell PowerEdge Diagnostics on page 169 Enter the System Setup program and ensure that the SAS or SAS RAID controller is enabled See Using the System Setup Program on page 45 Restart the system and press lt Ctrl gt lt C gt to enter the configuration utility program See the controller s documentation for information about configuration settings Check the configuration settings make any necessary corrections and r
113. m Setup program to confirm that the battery is operating properly See Using the System Setup Program on page 45 13 Enter the correct time and date in the System Setup program s Time and Date fields 14 Exit the System Setup program 15 To test the newly installed battery turn off the system and disconnect it from the electrical outlet for at least an hour 16 After an hour reconnect the system to its electrical outlet and turn it on 17 Enter the System Setup program and if the time and date are still incorrect see Getting Help on page 181 for instructions on obtaining technical assistance Control Panel Assembly Removing the Control Panel A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and Installing System Components 119 120 support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 67 Disconnect the control panel data cable from the control panel board See Figure 3 27 If you are replacing the control panel data cable disconnect the cable from the system board conn
114. mory module when installing the card b Insert the card edge connector firmly into the expansion card connector until the card is fully seated c Close the expansion card retainer See Figure 3 11 Installing System Components 81 Figure 3 11 Installing or Removing an Expansion Card 1 expansion card 2 expansion card retainer 3 card edge connector 7 Connect any cables to the expansion card e Ifyou are installing a RAC card see RAC Card on page 86 e If you are installing a SAS controller card see Installing a SAS Controller Card on page 114 8 Close the system See Closing the System on page 68 82 Installing System Components Removing an Expansion Card A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 67 Disconnect all cables from the card Remove the expansion card a Open the expansion card retainer See Figure 3 11 b Grasp the expansion card by its edges and carefully remove it from the
115. n e Change the autonegotiation setting if possible e Use another connector on the switch or hub If you are using a NIC card instead of an integrated NIC see the documentation for the NIC card Ensure that the appropriate drivers are installed and the protocols are bound See the NIC documentation Enter the System Setup program and confirm that the NICs are enabled See Using the System Setup Program on page 45 Ensure that the NICs hubs and switches on the network are all set to the same data transmission speed See the network equipment documentation Ensure that all network cables are of the proper type and do not exceed the maximum length See Network Cable Requirements in your Getting Started Guide Troubleshooting Your System 153 Troubleshooting a Wet System Problem Liquid spilled on the system Excessive humidity Action A CAUTION Many repairs may only be done by a certified service technician You 154 should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening and Closing the System on page 67 Remove
116. n or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Run the appropriate online diagnostics test See Using Dell PowerEdge Diagnostics on page 169 Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening and Closing the System on page 67 Ensure that each processor and heat sink are properly installed See Removing a Processor on page 101 Close the system See Opening and Closing the System on page 67 Reconnect the system to the electrical outlet and turn on the system and attached peripherals Run the appropriate online diagnostic test If the test fails or the problem persists continue to the next step Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening and Closing the System on page 67 Replace processor 1 with another processor of the same type See Removing a Processor on page 101 and Installing a Processor on page 103 Close the system See Opening and Closing the System on page 67 Run the appropriate online diagnostic test If the tests complete successfully replace processor 1 See Getting Help on page 181 If the test fails see Getting Help on page 181 l Troubleshoot
117. n or removal pattern After the replacement drive is installed the drive being prepared for operation pattern appears followed by the drive online pattern 16 About Your System Table 1 3 Hard Drive Indicator Patterns for Drives Connected to a RAID Controller Card Condition Drive Status Indicator Pattern Identify drive preparing for removal Drive ready for insertion or removal Drive predicted failure Drive failed Drive rebuilding Drive online Rebuild halted Blinks green two times per second Off NOTE The drive status indicator remains off until all hard drives are initialized after system power is applied Drives are not ready for insertion or removal during this time Blinks green amber and off Blinks amber four times per second Blinks green slowly Steady green Blinks green three seconds amber three seconds and off six seconds Back Panel Features and Indicators Figure 1 3 shows the controls indicators and connectors located on the system s back panel About Your System Figure 1 3 Back Panel Features and Indicators 7 8 2 9 i AE OOG a 1 10 1 video connector 2 serial connector 3 USB connectors 2 4 integrated NIC connector NIC2 5 integrated NIC connector NIC1 6 remote access controller optional 7 expansion card slots 7 8 integrated
118. n slot See RAC Card on page 86 Remote Access Controller not installed in the RAC slot RAC card is installed in the wrong expansion slot Check that the RAC card is installed in the correct expansion slot See RAC Card on page 86 About Your System 39 Table 1 8 System Messages continued Message Causes Corrective Actions Remote System unable to process Retry Remote configuration Remote Configuration Configuration update attempt request failed ROM bad checksum An expansion card is Reseat the expansion cards address improperly installed or is Ensure that all appropriate faulty cables are securely connected to the expansion cards If the problem persists see Troubleshooting Expansion Cards on page 166 Sector not found Faulty hard drive See Troubleshooting a Beck Beer Hard Drive on page 161 Seek operation failed Shutdown failure Shutdown test failure See Troubleshooting System Memory on page 158 The amount of Memory has been added If memory has been added system memory has orremovedoramemory or removed this message is changed module may be faulty informative and can be ignored If memory has not been added or removed check the SEL to determine if single bit or multi bit errors were detected and replace the faulty memory module See Troubleshooting System Memory on page 158 40 About Your System Table 1 8 System Messages continued Message
119. nal processor cache An instruction and data cache built into the processor IP Internet Protocol IPX Internet package exchange IRQ Interrupt request A signal that data is about to be sent to or received by a peripheral device travels by an IRQ line to the processor Each peripheral connection must be assigned an IRQ number Two devices can share the same IRQ assignment but you cannot operate both devices simultaneously jumper Small blocks on a circuit board with two or more pins emerging from them Plastic plugs containing a wire fit down over the pins The wire connects the pins and creates a circuit providing a simple and reversible method of changing the circuitry in a board K Kilo 1000 Kb Kilobit s 1024 bits KB Kilobyte s 1024 bytes Kbps Kilobit s per second KBps Kilobyte s per second key combination A command requiring you to press multiple keys at the same time for example lt Ctrl gt lt Alt gt lt Del gt kg Kilogram s 1000 grams kHz Kilohertz KMM Keyboard monitor mouse Glossary 187 KVM Keyboard video mouse KVM refers to a switch that allows selection of the system from which the video is displayed and for which the keyboard and mouse are used LAN Local area network A LAN is usually confined to the same building or a few nearby buildings with all equipment linked by wiring dedicated specifically to the LAN Ib Pound
120. nents 93 System Memory You can upgrade your system memory to a maximum of 128 GB two processor configurations or 256 GB four processor configurations by installing sets of 512 MB 1 GB 2 GB 4 GB or 8 Gb when available memory modules 667 MHz registered DDR II memory modules are supported in all memory sizes 2 GB and 4 GB when available 800 Mhz memory modules are also supported in restricted configurations Sixteen memory sockets are located on the system board under the cooling shroud assembly In four processor systems sixteen additional sockets are located on the processor expansion module board PEM Each processor has two memory channels organized in sets of four memory module slots per channel Your system hardware supports Non Uniform Memory Architecture NUMA Each processor has its own memory controller and local memory for reduced access times but it can also access memory from another processor This architecture improves system performance if an operating system 1s installed that supports this feature NOTICE To enable NUMA run the System Setup program and disable the Node Interleaving option See Using the System Setup Program on page 45 General Memory Module Installation Guidelines To ensure optimal performance of your system observe the following guidelines when configuring your system memory e Memory modules must be installed in pairs beginning with the first two sockets in each set of mem
121. ntrusion Switch 123 SAS Backplane 124 Removing the SAS Backplane 124 Installing a SAS Backplane 127 Peripheral Interposer Board 128 Removing a Peripheral Interposer Board 128 Replacing a Peripheral Interposer Board 131 FanInterposerBoard 131 Removing aFanInterposerBoard 131 Installing a Fan Interposer Board 133 System Board 04 134 Removing the System Board 134 Installing the System Board 137 Power DistributionBoard 138 Removing the Power Distribution Board 138 Installing the Power Distribution Board 140 Processor Expansion Module Board 141 Removing the PEM Board 141 Replacing the PEM Board 142 Contents 4 Troubleshooting Your System 145 Contents Safety First For You and Your System 145 Start Up Routine 0 145 Checking Basic Power Problems 146 Checking the Equipment 146 Troubleshooting External Connections 147 Troubleshooting the Video Subsystem 147 Troubleshooting the Keyboard or Mouse 148 Troubleshooting Serial 1 0 Problems 150 Troubleshooting a Serial 1 0 Device 150 Troubleshooting a USB Device 151 TroubleshootingaNIC 153 Troubleshooting a Wet System 154
122. o select SPACE to change ESC to exit Fl Help Table 2 2 lists the options and descriptions for the information fields that appear on the main System Setup program screen For related information see System Security Screen Options on page 53 NOTE The options for the System Setup program change based on the system configuration NOTE The System Setup program defaults are listed under their respective options in the following sections where applicable Table 2 2 System Setup Program Options Option Description System Time Sets the time on the system s internal clock System Date Sets the date on the system s internal calendar Memory Displays information related to installed memory See Information Memory Information Screen on page 49 CPU Information Displays information related to microprocessors speed cache size and so on See CPU Information Screen on page 50 Using the System Setup Program 4 Table 2 2 System Setup Program Options continued Option Description Boot Sequence Determines the order of devices from which the system attempts to boot during system startup Available options can include a diskette drive CD drive hard drives and network NOTE System boot is not supported from an external device attached to a SAS adapter See support dell com for the latest support information about booting from external devices Hard Disk Drive Sequence Determines the
123. ogram password jumper setting to disable the passwords and erases the existing passwords This procedure is described in Disabling a Forgotten Password on page 173 Using the System Password After a system password is assigned only those who know the password have full use of the system When the System Password option is set to Enabled the system prompts you for the system password after the system starts Assigning a System Password Before you assign a system password enter the System Setup program and check the System Password option When a system password is assigned the setting shown for the System Password option is Enabled If the setting shown for the Password Status is Unlocked you can change the system password If the Password Status option is Locked you cannot change the system password When the system password feature is disabled by a jumper setting the system password is Disabled and you cannot change or enter a new system password When a system password is not assigned and the password jumper on the system board is in the enabled default position the setting shown for the System Password option is Not Enabled and the Password Status field is Unlocked To assign a system password 1 Verify that the Password Status option is set to Unlocked 2 Highlight the System Password option and press lt Enter gt 3 Type your new system password You can use up to 32 characters in your password As you press
124. ogram may require 3 Run the appropriate online diagnostic test See Using Dell PowerEdge Diagnostics on page 169 If the tests run successfully but the problem persists see Troubleshooting a Serial I O Device Troubleshooting a Serial 1 0 Device Problem Device connected to the serial port is not operating properly Action 1 Turn off the system and any peripheral devices connected to the serial port 2 Swap the serial interface cable with a working cable and turn on the system and the serial device If the problem is resolved replace the interface cable 3 Turn off the system and the serial device and swap the device with a comparable device 150 Troubleshooting Your System 4 Turn on the system and the serial device If the problem is resolved replace the serial device See Getting Help on page 181 If the problem persists see Getting Help on page 181 Troubleshooting a USB Device Problem Action 1 System message indicates a problem with a USB device One or more USB devices are not operating properly If a single USB device is experiencing a problem perform the following procedure For problems with multiple USB devices skip to step 2 Turn off the USB device disconnect the USB cable from the system briefly and reconnect the cable Restart the system enter the System Setup program and ensure that all USB ports are enabled See Using the System Setup Program on page 45
125. on about the BMC Setup Module options and how to configure the emergency management port EMP see the BMC User s Guide 61 Using the System Setup Program 62 Using the System Setup Program Installing System Components This section describes how to install the following system components Front bezel System cover Cooling fan modules Cooling shroud assembly Power supplies Processor expansion module PEM Expansion cards Riser board RAC card Internal USB memory key TOE SCSI key SD memory card NIC daughter card System memory Processors Optical drive Hard drives SAS controller card RAID battery External SAS tape drive External Fibre Channel device System battery Control panel assembly Chassis intrusion switch SAS backplane board Installing System Components 63 Peripheral interposer board Fan interposer board System board Power distribution board Processor expansion module board Recommended Tools You may need the following items to perform the procedures in this section Key to the system keylock 2 Phillips screwdriver T10 Torx driver Small flat blade screwdriver Wrist grounding strap Inside the System A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that i
126. on page 45 For information on creating a bootable file on the USB memory key see the user documentation that accompanied the USB memory key Installing the Optional Internal USB Memory Key A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from its electrical outlet 2 Open the system See Opening the System on page 67 Locate the USB connector on the system board see Figure 6 1 Insert the USB memory key into the USB connector onto the board See Figure 3 15 88 Installing System Components Figure 3 15 Installing a USB Memory Key L 2 EET 1 USB memory key 2 USB memory key connector Close the system See Opening the System on page 67 Reconnect the system to power and restart the system 7 Enter the System Setup program and verify that the USB key has been detected by the system See Using the System Setup Program on page 45 TOE iSCSI Key Optional TOE iSCSI and other future functionalities for the system s integrated NICs are enabled by installing an optional NIC
127. onents 137 10 11 12 13 14 15 16 17 18 19 20 e Chassis intrusion switch cable e SATA interface cable Install all expansion cards See Installing an Expansion Card on page 80 Reinstall the SAS controller card See Installing a SAS Controller Card on page 114 If applicable reconnect the RAID battery cable to the SAS controller card If applicable reinstall and connect the RAC card See Installing an Optional RAC Card on page 86 Reinstall the NIC daughter card See Installing the NIC Daughter Card on page 91 Install the optical drive carrier Slide the drive carrier into its drive bay and press in the release latch See Figure 3 19 Install the SAS hard drives in their original locations See Installing a Hot Plug Hard Drive on page 111 Replace the riser card Replace the cooling shroud assembly See Replacing the Cooling Shroud Assembly on page 72 Replace the PEM Close the system See Closing the System on page 68 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Replace the bezel See Removing and Replacing the Optional Front Bezel on page 66 Power Distribution Board Removing the Power Distribution Board A CAUTION Many repairs may only be done by a certified service technician You 138 should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the onl
128. operating systems run in protected mode MS DOS cannot run in protected mode PS 2 Personal System 2 PXE Preboot eXecution Environment A way of booting a system via a LAN without a hard drive or bootable diskette RAC Remote access controller RAID Redundant array of independent disks A method of providing data redundancy Some common implementations of RAID include RAID 0 RAID 1 RAID 5 RAID 10 and RAID 50 See also guarding mirroring and striping RAM Random access memory The system s primary temporary storage area for program instructions and data Any information stored in RAM is lost when you turn off your system RAS Remote Access Service This service allows users running the Windows operating system to remotely access a network from their system using a modem readme file A text file usually shipped with software or hardware that contains information supplementing or updating the product s documentation read only file A read only file is one that you are prohibited from editing or deleting ROM Read only memory Your system contains some programs essential to its operation in ROM code A ROM chip retains its contents even after you turn off your system Examples of code in ROM include the program that initiates your system s boot routine and the POST ROMB RAID on motherboard 190 Glossary rpm Revolutions per minute RTC Real time clock SAS Seri
129. or ANSI Redirection After Boot Enabled default Enables or disables BIOS console redirection after your system boots to the operating system System Security Screen Table 2 7 lists the options and descriptions for the information fields that appear on the System Security screen Table 2 7 System Security Screen Options Option Description System Password Displays the current status of your system s password security feature and allows you to assign and verify a new system password NOTE See Using the System Password on page 57 for instructions on assigning a system password and using or changing an existing system password Using the System Setup Program 53 Table 2 7 System Security Screen Options continued Option Description Setup Password Restricts access to the System Setup program in the same way that you restrict access to your system using the system password feature NOTE See Using the Setup Password on page 59 for instructions on assigning a setup password and using or changing an existing setup password Password Status Setting the Setup Password option to Enabled prevents the system password from being changed or disabled at system start up To lock the system password assign a setup password in the Setup Password option and then change the Password Status option to Locked In this state you cannot change the system password using the System Password option and cannot be
130. or information about running the diagnostics Installing an Optical Drive The optional slimline optical drive is mounted on a tray that slides into the front panel and connects to the controller on the system board through the SAS backplane K 1 NOTE DVD devices are data only Turn off the system including any attached peripherals and disconnect the system from its electrical outlet Remove the bezel See Removing and Replacing the Optional Front Bezel on page 66 To remove the drive carrier pull the release latch forward then slide the carrier out of the chassis See Figure 3 19 105 Installing System Components 4 Remove the optical drive filler plate from the carrier a Loosen the thumbscrew from the latch securing the optical drive or filler plate See Figure 3 21 b Remove the latch c Lift the optical drive filler plate from the carrier Figure 3 21 Installing an Optical Drive in the Drive Carrier 1 optical drive carrier 2 optical drive 3 interface board 4 plastic rivets 2 5 latch 6 thumbscrew 106 Installing System Components 10 Install the new optical drive in the carrier See Figure 3 21 The pins on the carrier fit into the corresponding holes in the side of the drive Attach the interface board to the back of the carrier using the two plastic rivets See Figure 3 21 Reinstall the latch and tighten the thumbscrew Slide in the drive carrier until the tray snaps into plac
131. or is connected to the front panel the back panel video connector is disabled If two monitors are attached to the system disconnect one monitor If the problem is not resolved continue to the next step 4 Run the appropriate online diagnostic test See Using Dell PowerEdge Diagnostics on page 169 If the test runs successfully the problem is not related to video hardware Troubleshooting Your System 147 If the test fails see Getting Help on page 181 Troubleshooting the Keyboard or Mouse Problem System message indicates a problem with the keyboard and or mouse Keyboard and or mouse is not functioning or is functioning improperly Action 148 1 Disconnect the keyboard and mouse cables from the system for 10 seconds and then reconnect them If the problem is not resolved proceed to the next step Try connecting the keyboard mouse to the USB ports on the opposite side of the system For example if your are using the front USB ports try connecting to the rear USB ports If the problem is not resolved proceed to the next step If the problem is resolved restart the system enter the System Setup program and check if the nonfunctioning USB ports are enabled See Getting Help on page 181 if the ports are enabled but not functioning Swap the faulty keyboard or mouse with a working keyboard or mouse If the problem is resolved replace the faulty keyboard or mouse If other USB devices are conne
132. or mouse Before you perform any of the procedures see Troubleshooting External Connections on page 147 146 Troubleshooting Your System Troubleshooting External Connections Loose or improperly connected cables are the most likely source of problems for the system monitor and other peripherals such as a printer keyboard mouse or other external device Ensure that all external cables are securely attached to the external connectors on your system See Front Panel Features and Indicators on page 13 and Back Panel Features and Indicators on page 18 for the front and back panel connectors on your system Troubleshooting the Video Subsystem Problem e Monitor is not working properly e Video memory is faulty Action 1 Check the system and power connections to the monitor 2 Determine whether the system has an expansion card with a video output connector In this system configuration the monitor cable should normally be connected to the connector on the expansion card not to the system s integrated video connector To verify that the monitor is connected to the correct video connector turn off the system and wait for minute then connect the monitor to the other video connector and turn the system on again 3 Determine whether the system has monitors attached to both the front and back video connectors The system supports only one monitor attached to either the front or back video connector When a monit
133. orm troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Try using a different CD or DVD that you know works properly 2 Enter the System Setup program and ensure that the drive s IDE controller is enabled See Using the System Setup Program on page 45 3 Run the appropriate online diagnostic test See Using Dell PowerEdge Diagnostics on page 169 4 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 5 Open or remove the bezel See Removing and Replacing the Optional Front Bezel on page 66 6 Open the system See Opening and Closing the System on page 67 Ensure that the interface cable is securely connected to the optical drive and to the sideplane 8 Close the system See Opening and Closing the System on page 67 Reconnect the system to the electrical outlet and turn on the system and attached peripherals If the problem is not resolved see Getting Help on page 181 Troubleshooting a Hard Drive Problem e Device driver error e One or more hard drives not recognized by the system Action A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and
134. orrective Actions Message Message E2112 Mem Spare The system BIOS has See Troubleshooting DIMM spared the memory System Memory on because it has determined page 158 that the memory had too many errors represents the DIMM implicated by the BIOS 11910 Intrusion System cover has been Information only removed I1911 gt 3 ERRs Chk LCD overflow message Check the SEL for details rog A maximum of three error the events messages can display sequentially on the LCD The fourth message displays as the standard overflow message I1912 SEL Full System Event Log is full Clear the log by deleting of events and is unable to event entries log any more events I11915 Video Off The video has been Information only LCD lights with turned off by the RAC a blue oramber e Ote user background 11916 Video Off in The video will be turned Information only tt LCD lights with a blue or amber background off in xx seconds by the RAC remote user About Your System 31 Table 1 7 LCD Status Messages continued Line 1 Line 2 Causes Corrective Actions Message Message W1228 ROMB Batt lt Warns predictively that Replace the RAID battery 24hr the RAID battery has less See Installing the SAS than 24 hours of charge RAID Controller Card left Battery on page 115 NOTE For the full name of an abbreviation or acronym used in this table see the Glossary on page 183 Solving Problems Described by LCD Status
135. ory modules These sockets are marked by white retention levers All memory modules must be identical in speed and technology The two memory modules in each pair must be the same size Memory can either be installed in a two processor configuration Table 3 1 or a four processor configuration Table 3 2 94 Installing System Components Table 3 1 Examples of Two Processor Memory Configurations Total Memory Modules Memory Module Locations System Number Size and Speed Memory 2 GB Four 512 MB 667 MHz A1 A2 B1 B2 4 GB Four 1 GB 667 MHz Al A2 B1 B2 4 GB Eight 512 MB 667 MHz Al A2 A3 A4 B1 B2 B3 B4 6 GB Twelve 512 MB 667 MHz Al A2 A3 A4 A5 A6 B1 B2 B3 B4 B5 B6 8 GB Four 2 GB 667 MHz Al A2 B1 B2 8 GB Eight 1 GB 667 MHz Al A2 A3 A4 B1 B2 B3 B 16 GB Four 4 GB 667 MHz Al A2 B1 B2 16 GB Eight 4 GB 667 MHz Al A2 A3 A4 B1 B2 B3 B4 16 GB Sixteen 1 GB 667 MHz A1 A2 A3 A4 A5 A6 A7 A8 B1 B2 B3 B4 B5 B6 B7 B8 16 GB Eight 2 GB 667 MHz Al A2 A3 A4 B1 B2 B3 B4 24 GB Sixteen 2 GB 667 MHz A1 A2 A3 A4 A5 A6 B1 B2 B3 B4 B5 B6 32 GB Four 8 GB 667 MHz Al A2 B1 B2 32 GB Eight 8 GB 667 MHz Al A2 A3 A4 BI B2 B3 B4 32 GB Sixteen 2 GB 667 MHz A1 A2 A3 A4 A5 A6 A7 A8 B1 B2 B3 B4 B5 B6 B7 B8 48 GB Twelve 4 GB 667 MHz Al A2 A3 A4 A5 A6 B1 B2 B3 B4 B5 B6 64 GB Eight 8 GB 667 MHz Al A2 A3 A4 B1 B2 B
136. ower indicator controller A chip that controls the transfer of data between the processor and memory or between the processor and a peripheral conventional memory The first 640 KB of RAM Conventional memory is found in all systems Unless they are specially designed MS DOS programs are limited to running in conventional memory coprocessor A chip that relieves the system s processor of specific processing tasks A math coprocessor for example handles numeric processing CPU Central processing unit See processor DC Direct current DDR Double data rate A technology in memory modules that potentially doubles the output 184 Glossary device driver A program that allows the operating system or some other program to interface correctly with a peripheral Some device drivers such as network drivers must be loaded from the config sys file or as memory resident programs usually from the autoexec bat file Others must load when you start the program for which they were designed DHCP Dynamic Host Configuration Protocol A method of automatically assigning an IP address to a client system diagnostics A comprehensive set of tests for your system DIMM Dual in line memory module See also memory module DIN Deutsche Industrie Norm directory Directories help keep related files organized on a disk in a hierarchical inverted tree structure Each disk has a root
137. ows operating environment The win ini file also usually includes sections that contain optional settings for Windows application programs that are installed on the hard drive Windows 2000 An integrated and complete Microsoft Windows operating system that does not require MS DOS and that provides advanced operating system performance improved ease of use enhanced workgroup functionality and simplified file management and browsing Windows Powered A Windows operating system designed for use on NAS systems For NAS systems the Windows Powered operating system is dedicated to file service for network clients Windows Server 2003 A set of Microsoft software technologies that enable software integration through the use of XML Web services XML Web services are small reusable applications written in XML that allow data to be communicated between otherwise unconnected sources XML Extensible Markup Language XML is a way to create common information formats and to share both the format and the data on the World Wide Web intranets and elsewhere ZIF Zero insertion force Glossary 193 194 Glossary Index A alert messages 43 B back panel features 17 battery RAID installing 115 troubleshooting 163 battery system replacing 117 troubleshooting 155 bezel 66 BMC configuring 61 setup module 12 boot device configuring 109 C CD DVD drive See optical drive chassis intrusion swit
138. page 97 Transfer the riser board to the new system board See Removing the Riser Board on page 84 and Replacing the PEM or PEM Shell on page 78 Install the new system board a Holding the system board by the heat sinks lower the right side of the system board into the chassis b Slowly lower the left side of the system board into the chassis Z NOTE Ensure that the power cables from the power distribution board do not impede the system board as you lower the system board into the chassis c Slightly lift up the front of the system board and maneuver the system board to the bottom of the chassis until it lays completely flat d Ensure that all retention hooks on the bottom of the chassis are inserted into the retention slots on the system board See Figure 3 34 e Push the system board toward the back of the chassis until the blue retention pin snaps into place If applicable transfer the internal USB key SD card and TOE SCSI key Install the RAID battery compartment a Insert the two securing tabs on the battery compartment into the two securing slots on the side of the chassis See Figure 3 33 b Press down the battery compartment to secure it Connect the cables in the order listed below see Figure 6 1 and Figure 6 3 for the locations of the connectors on the system board and on the SAS backplane e The three power distribution cables e SAS power cable SAS backplane power connector Installing System Comp
139. pherals and disconnect the system from the electrical outlet Open the system See Opening and Closing the System on page 67 Remove all expansion cards installed in the system See Removing an Expansion Card on page 83 Close the system See Opening and Closing the System on page 67 Reconnect the system to the electrical outlet and turn on the system and attached peripherals Run the appropriate online diagnostic test If the test fails see Getting Help on page 181 For each expansion card you removed in step 9 perform the following steps a Turn off the system and attached peripherals and disconnect the system from the electrical outlet b Open the system See Opening and Closing the System on page 67 c Reinstall one of the expansion cards See Installing an Expansion Card on page 80 d Close the system Opening and Closing the System on page 67 e Run the appropriate diagnostic test If the test fails see Getting Help on page 181 Troubleshooting the Microprocessors Problem Error message indicates a processor problem Front panel status LCD indicates a problem with the processors or system board A heat sink is not installed for each processor Troubleshooting Your System 167 Action A CAUTION Many repairs may only be done by a certified service technician You 168 10 11 12 should only perform troubleshooting and simple repairs as authorized in your product documentatio
140. r away from the system Installing System Components 67 Figure 3 3 Removing and Replacing the System Cover 1 latch 2 latch release lock 3 chassis hooks Closing the System 1 Lift up the latch on the cover 2 Align the cover with the left and right edges of the system and offset it slightly towards the back of the system so that the pins on the inner edge of the cover are aligned with the chassis hooks See Figure 3 3 3 Lower the cover onto the chassis and close the latch 4 Rotate the latch release lock in a clockwise direction to secure the cover 68 Installing System Components Cooling Fans This system contains four hot plug cooling fans connected directly to the system board NOTICE In the event of a problem with a particular fan the fan s number is referenced by the system s management software allowing you to easily identify and replace the proper fan Removing a Cooling Fan A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Z NOTE The procedure for removing each individual fan module is the same 1 Open the system See Opening the System on page
141. r expansion module 100 Installing System Components NOTICE All processors must have the same frequency and core voltage Removing a Processor A A 6 CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Prior to upgrading your system download and install the latest system BIOS version from support dell com Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 67 Remove the PEM See Removing the PEM or PEM Shell on page 75 Remove the cooling shroud assembly Ifyou are removing a processor on the system board see Removin j gap J 8 the Cooling Shroud Assembly on page 71 Ifyou are removing a processor on the PEM see Figure 3 9 CAUTION The processor and heat sink can become extremely hot Be sure the processor has had sufficient time to cool to a lower temperature before handling NOTICE When you remove the heat sink the possibility exists that the processor might adhere to the heat sink and be removed from the socket It is recommended th
142. ration configured and caused Guidelines on page 94 for CPU n the system to halt memory configuration information If the problem persists see Troubleshooting System Memory on page 158 Remote Access Controller Ensure that the Remote Ix Error Remote Access Controller initialization failure RAC virtual USB devices may not be available Gate A20 failure initialization failure Faulty keyboard controller faulty system board Access Controller is properly installed See Installing an Optional RAC Card on page 86 See Getting Help on page 181 General failure The operating system is unable to carry out the command This message is usually followed by specific information Note the information and take the appropriate action to resolve the problem About Your System 35 Table 1 8 System Messages continued Message Causes Corrective Actions HyperTransport error caused a system reset HyperTransport device Please check the system event log for details A fatal system error occurred and caused the system to reboot Check the SEL for information that was logged during the error See the applicable troubleshooting section in Troubleshooting Your System on page 145 for any faulty components specified in the SEL Invalid NVRAM configuration Resource Re allocated Invalid PCIe card found in the Internal Storage slot Keyboard Controller f
143. rd Installing System Components 12 Remove the RAID battery compartment a Lift the snap lever and gently pull the RAID battery compartment straight up See Figure 3 33 b Lift the battery compartment away from the side of the chassis Figure 3 33 Removing and Installing the RAID Battery Compartment 1 RAID battery compartment 2 release tab 3 securing tabs 2 4 securing slots 2 13 Remove the system board a Pull up the spring loaded blue retention pin located in the center of the system board and then slide the system board toward the front of the chassis until it stops See Figure 3 34 Installing System Components 135 b Grasp the system board by the heat sinks or by the riser board To avoid twisting the board do not lift the board by the corners c Slowly and evenly lift the system board above the retention hooks ensuring that the system board is clear of all retention hooks d Lift the system board out of the chassis Figure 3 34 Removing and Installing the System Board 1 retention pin 2 system board 3 retention hook 136 Installing System Components Installing the System Board 1 Transfer the processors and heat sinks to the new system board See Removing a Processor on page 101 and Installing a Processor on page 103 Remove the memory modules and transfer them to the same locations on the new board See Removing Memory Modules on page 99 and Installing Memory Modules on
144. rd Connectors Connector Label Description 1 PCIE Xn n INT_STORAGE RAC_CONN RAC_CONN2 INT_SD RAC_CONNI INT_USB SATA CONTROL PANEL 10 An Co e o BE Du BW WN 11 CPU 12 PWR_3 3Stby_Cntrl 13 GROUND 14 12V 15 CONN Jn 16 CPU2 17 Bn 18 PWRD_EN 19 NVRAM_CLR 20 Intrusion Detection 21 LOM Mezzanine Card 22 BATTERY 23 TOE KEY PCIe expansion slots 7 SAS controller card connector remote access card connector connector for the 40 pin RAC cable SD card connector remote access card RAC connector internal USB connector SATA controller connector control panel cable connector memory module connectors 8 processor socket Power distribution board signal connector Power distribution board signal connector 12 V power connector riser card connector 5 processor 2 socket memory module connectors 8 password jumper configuration jumper intrusion switch connector NIC daughter card connector connector for the 3 0 V coin battery TOEASCSI key connector NOTE For the full name of an abbreviation or acronym used in this table see the Glossary on page 183 176 Jumpers and Connectors Processor Expansion Module Board Connectors See Figure 6 2 and Table 6 3 for the location and description of the PEM board connectors Figure 6 2 Processor Expansion Module Board Connectors Fo al i oi
145. remove the riser board lift both riser retention latches until the riser is released from its socket then remove the riser board from the chassis by lifting up on the retention latches See Figure 3 13 84 Installing System Components Figure 3 13 Installing or Removing a Riser Board 1 riser board 2 retention latches 2 3 riser board socket 4 riser guide posts 2 Replacing the Riser Board 1 If applicable remove the protection caps from the connectors on the riser board 2 Open both retention latches on the riser board and orient the riser as shown in Figure 3 13 Installing System Components 85 Holding the riser board by the retention latches align the riser with the two riser guide posts on the system board making sure that the riser board is oriented straight up and down Lower the riser board straight down fully seating the guide posts into the guide post holes in the riser board See Figure 3 13 Close both retention latches at the same time until the latches are horizontal and the riser card is locked into place Reinstall the PEM See Replacing the PEM or PEM Shell on page 78 Close the system See Closing the System on page 68 Reconnect the system and peripherals to their power sources RAC Card Installing an Optional RAC Card A CAUTION Many repairs may only be done by a certified service technician You 36 should only perform troubleshooting and simple repairs as
146. s not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product In Figure 3 1 the bezel system cover processor expansion module and cooling shroud assembly are removed to provide an interior view of the system NOTICE Do not remove the cooling shroud assembly if the system is turned on 64 The cooling shroud assembly must be installed to direct the airflow from the fans Installing System Components Figure 3 1 Inside the System 1 fan modules 4 2 memory modules 16 3 heatsink processor 2 4 riser card 5 cooling shroud assembly 6 processor expansion module 7 NIC daughter card 8 expansion card slots 7 9 SAS controller card 10 optional RAC Installing System Components 65 The system board holds the system s control circuitry and other electronic components The processors and memory modules are installed on the system board and on the optional processor expansion module PEM The hard drive bays provide space for up to eight optional 2 5 inch hard drives or five optional 3 5 inch SAS hard drives The hard drives connect to a SAS controller card or an optional battery cached SAS RAID controller card through a SAS backplane A removable drive carrier supports an optional optical drive Removing and Replacing the Optional Front Bezel 1 Unlock the keylock at the left end of the bezel 2 Rotate the left end of the bezel away from the front panel
147. signed to a system usually by an administrator for security or tracking purposes backup A copy of a program or data file As a precaution back up your system s hard drive on a regular basis Before making a change to the configuration of your system back up important start up files from your operating system backup battery A battery that maintains system configuration date and time information in a special section of memory when the system is turned off beep code A diagnostic message in the form of a pattern of beeps from your system s speaker For example one beep followed by a second beep and then a burst of three beeps is beep code 1 1 3 BIOS Basic input output system Your system s BIOS contains programs stored on a flash memory chip The BIOS controls the following e Communications between the processor and peripheral devices e Miscellaneous functions such as system messages bit The smallest unit of information interpreted by your system blade A module that contains a processor memory and a hard drive The modules are mounted into a chassis that includes power supplies and fans BMC Baseboard management controller boot routine A program that clears all memory initializes devices and loads the Glossary 183 operating system when you start your system Unless the operating system fails to respond you can reboot also called warm boot your system by pressing lt Ctrl gt
148. stem Diagnostics program See Running the System Diagnostics on page 170 lt F1l gt Enters the boot mode selection screen allowing you to choose a boot device lt F12 gt Enters PXE boot lt Ctrl E gt Enters the Baseboard Management Controller BMC Management Utility which allows access to the system event log SEL and configuration of the remote access controller RAC card See the BMC User s Guide for more information on setup and use of BMC lt Ctrl R gt Enters the PERC boot utility See your PERC adapter User s Guide for more information About Your System Table 1 1 Keystrokes for Accessing System Features continued Keystroke Description lt Ctrl C gt Ifa SAS controller is installed this keystroke enters the SAS Configuration Utility See your SAS adapter User s Guide for more information lt Ctrl S gt Option is displayed if you have PXE support enabled through the System Setup Program see Integrated Devices Screen on page 51 or iSCSI boot enabled This keystroke allows you to configure NIC settings for PXE boot For more information see the documentation for the integrated NIC Front Panel Features and Indicators Figure l 1 shows the controls indicators and connectors located behind the optional rack bezel on the system s front panel About Your System 13 Figure 1 1 Front Panel Features and Indicators Table 1 2 Front Panel Features and Connectors
149. sulting in a new SEL entry The system is reset and new error events are detected A failure is recorded from another source that maps to the same display entry System Messages System messages appear on the screen to notify you of a possible problem with the system Table 1 8 lists the system messages that can occur and the probable cause and corrective action for each message A NOTE If you receive a system message that is not listed in Table 1 8 check the documentation for the application that is running when the message appears or the operating system s documentation for an explanation of the message and recommended action CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product About Your System 33 Table 1 8 System Messages Message Causes Corrective Actions Alert Node The memory Ensure that the memory Interleaving configuration does not modules are installed in a disabled Memory support node configuration that supports configuration does interleaving The system node interleaving See not support Node will run but with reduced General Memory Module Interleaving fun
150. system is not operational continue to the next step 2 Turn off the system and attached peripherals unplug the system from the power source and press the power button and reconnect the system to power 3 Turm on the system and attached peripherals and as the system boots note the messages on the screen If the amount of system memory detected during POST does not match the amount of memory installed or you receive a general memory error message proceed to step 4 If an error messages appears indicating a fault with a specific memory module go to step 11 4 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 5 Open the system See Opening and Closing the System on page 67 Ensure that the memory banks are populated correctly See General Memory Module Installation Guidelines on page 94 If the memory modules are populated correctly continue to the next step 7 Reseat the memory modules in their sockets See Installing Memory Modules on page 97 8 Close the system See Opening and Closing the System on page 67 Troubleshooting Your System 159 10 11 12 13 14 15 16 17 Reconnect the system to its electrical outlet and turn on the system and attached peripherals Enter the System Setup program and check the system memory setting See Using the System Setup Program on page 45 If the amount of memory installed still does not match the
151. t came with the drive Connecting an External Fibre Channel Storage Device This subsection describes how to connect external Fibre Channel devices to an optional Fibre Channel HBA card 116 Installing System Components A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 67 Ground yourself by touching an unpainted metal surface on the back of the system unpack the drive and compare the jumper and switch settings with those in the documentation that came with the drive Install the Fibre Channel HBA in an expansion slot See Installing an Expansion Card on page 80 Connect the end of the Fibre Channel cable to the connector on the HBA card bracket Close the system See Closing the System on page 68 Reconnect the system and peripherals to their electrical outlets and turn them on System Battery The system battery is a 3 0 volt V coin cell battery Replacing the System Battery A A CAUTION
152. t is Check the memory Err not configurable Error configuration and detected during memory reinstall the memory configuration modules if necessary See System Memory on page 94 See Troubleshooting System Memory on page 158 E2012 Unusable Memory is configured See Troubleshooting Memory but not usable Memory System Memory on subsystem failure page 158 28 About Your System Table 1 7 LCD Status Messages continued Line 1 Line 2 Causes Corrective Actions Message Message E2013 Shadow BIOS The system BIOS failed See Troubleshooting Fail to copy its flash image System Memory on into memory page 158 E2014 CMOS Fail CMOS failure CMOS See Getting Help on RAM not functioning page 181 properly E2015 DMA DMA controller failure See Getting Help on Controller page 181 E2016 Int Interrupt controller See Getting Help on Controller failure page 181 E2017 Timer Fail Timer refresh failure See Getting Help on page 181 E2018 Prog Timer Programmable interval See Getting Help on timer error page 181 E2019 Parity Error Parity error See Getting Help on page 181 E201A SIO Err SIO failure See Getting Help on page 181 E201B Kybd Keyboard controller See Getting Help on Controller failure page 181 E201C SMI Init System management See Getting Help on interrupt SMI page 181 initialization failure E201D Shutdown BIOS shutdown test See Getting Help on Test fail
153. t when removing the processor Bending the pins can permanently damage the socket and system board Installing a Processor 1 Unpack the new processor 2 Align the processor with the two socket keys on the socket See Figure 3 20 Installing System Components 103 104 If you are adding a processor to an empty socket perform the following steps a Remove the protective cover from the processor socket b Pull the socket release lever 90 degrees upward See Figure 3 20 c Lift the processor shield See Figure 3 20 Install the processor in the socket NOTICE Positioning the processor incorrectly can permanently damage the system board or the processor when you turn the system on a Ifthe release lever on the processor socket is not fully open move it to that position b With the processor and the socket keys aligned set the processor lightly in the socket NOTICE Do not use force to seat the processor When the processor is positioned correctly it fits easily into the socket c Close the processor shield See Figure 3 20 d Rotate the socket release lever back down until it snaps into place securing the processor See Figure 3 20 Install the heat sink Z NOTE If you did not receive a replacement heat sink use the heat sink that you removed in step 10 a If you receive a heat sink and pre applied thermal grease with your processor kit remove the protective sheet from the thermal grease layer on top of the he
154. th PXE Enabled with iSCSI Boot and NICI default Disabled PXE support allows the system to boot from the Enabled with network Changes take effect after the system reboots PXE Other NICs Enabled MAC Address Displays the MAC address for the integrated 10 100 1000 NIC This field does not have user selectable settings Capability Displays the NIC features provided by the NIC hardware key Detected installed in the TOE_KEY socket on the system board NOTE Some features may require the installation of an additional driver 52 Using the System Setup Program Serial Communication Screen Table 2 6 lists the options and descriptions for the information fields that appear on the Serial Communication screen Table 2 6 Serial Communication Screen Options Option Serial Communication On without Console Redirection default Description Options are On without Console Redirection On with Console Redirection via COM1 On with Console Redirection via COM2 and Off External Serial Connector COM1 default Specifies whether COM1 COM2 or Remote Access Device has access to the external serial connector for serial communications Failsafe Baud Rate 115200 default Displays the failsafe baud rate used for console redirection when the baud rate cannot be negotiated automatically with the remote terminal This rate should not be adjusted Remote Terminal Type VT 100 VT 220 default Select either VT 100 VT 220
155. that you can replace them in the same locations Remove all SAS hard drives See Removing a Hot Plug Hard Drive on page 110 To remove the optical drive carrier pull the release latch forward then slide the carrier out of the chassis See Figure 3 23 NOTICE When disconnecting the control panel cable hold the white pull tab next to the control panel cable connector to prevent damage to the SAS backplane or the cable itself If you are removing a 3 5 inch drive backplane disconnect the control panel cable from the control panel cable connector on the front of the backplane See Figure 3 29 Disconnect the SAS data and power cables from the back of the SAS backplane Installing System Components 10 Remove the SAS backplane from the system If you are removing a 2 5 inch drive backplane press the spring loaded blue retention tab towards the front of the system slide the backplane upward See Figure 3 29 If you are removing a 3 5 inch drive backplane pull the spring loaded blue retention pin away from the front of the backplane then slide the backplane upward See Figure 3 30 When the backplane cannot slide upward any farther pull the backplane toward the back of the system to remove it from the retention hooks Lift the board out of the system being careful to avoid damaging components on the face of the board Place the SAS backplane face down on a work surface Installing System Components 125 Figure 3 29 R
156. the control panel board and secure the cable in the cable guides on the chassis 7 Close the system See Closing the System on page 68 8 Replace the front bezel if applicable See Removing and Replacing the Optional Front Bezel on page 66 9 Reconnect the system to the power source and turn on the system and attached peripherals Chassis Intrusion Switch Removing the Chassis Intrusion Switch A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 67 Disconnect the intrusion switch cable from its system board connector See Figure 3 28 4 Grasp the intrusion switch and slowly and firmly pull the switch out from the intrusion switch clip 122 Installing System Components Figure 3 28 Removing and Installing the Chassis Intrusion Switch 1 intrusion switch 2 intrusion switch cable Installing the Chassis Intrusion Switch 1 Connect the intrusion switch cable to its system board connector See Figure 3 28 2 Insert th
157. the time or date e Enable or disable integrated devices e Correct discrepancies between the installed hardware and configuration settings Entering the System Setup Program Turn on or restart your system 2 Press lt F2 gt immediately after you see the following message F2 System Setup If your operating system begins to load before you press lt F2 gt allow the system to finish booting and then restart your system and try again Z NOTE To ensure an orderly system shutdown see the documentation that accompanied your operating system Responding to Error Messages You can enter the System Setup program by responding to certain error messages If an error message appears while the system is booting make a note of the message Before entering the System Setup program see System Messages on page 33 for an explanation of the message and suggestions for correcting errors Z NOTE After installing a memory upgrade itis normal for your system to send a message the first time you start your system Using the System Setup Program 45 Using the System Setup Program Table 2 1 lists the keys that you use to view or change information on the System Setup program screens and to exit the program Table 2 1 System Setup Program Navigation Keys Keys Action lt Enter gt From the main menu selects an option that has a submenu such as Memory Information Up arrow or lt Shift gt lt Tab gt Moves to the previous
158. tions to the backplane board Ensure that all cables are properly connected Close the system See Opening and Closing the System on page 67 Run the system board tests in the system diagnostics See Using Dell PowerEdge Diagnostics on page 169 If the tests fail see Getting Help on page 181 Troubleshooting the System Battery Problem e System message indicates a problem with the battery e System Setup program loses system configuration information e System date and time do not remain current Troubleshooting Your System 155 NOTE If the system is turned off for long periods of time for weeks or months the NVRAM may lose its system configuration information This situation is caused by a defective battery Action 1 Re enter the time and date through the System Setup program See Using the System Setup Program on page 45 2 Turn off the system and disconnect it from the electrical outlet for at least one hour 3 Reconnect the system to the electrical outlet and turn on the system Enter the System Setup program If the date and time are not correct in the System Setup program replace the battery See System Battery on page 117 If the problem is not resolved by replacing the battery see Getting Help on page 181 Z NOTE Some software may cause the system time to speed up or slow down If the system seems to operate normally except for the time kept in the System Setup program the problem may be c
159. tive Actions Warning Following faulty DIMMs are disabled CPUn DIMM n CPUn DIMM n Total memory size is reduced Faulty or improperly seated memory module s used by CPUn See Troubleshooting System Memory on page 158 Warning No microcode update loaded for processor n Microcode update failed Update the BIOS firmware If the problem persists see Getting Help on page 181 Warning One or more faulty DIMMs found on CPUn Warning The installed memory configuration is not optimal For more information on valid memory configurations please see the system documentation on the technical support web site Faulty or improperly seated memory module s used by CPUn Invalid memory configuration The system will run but with reduced functionality See Troubleshooting System Memory on page 158 Ensure that the memory modules are installed in a valid configuration See General Memory Module Installation Guidelines on page 94 If the problem persists see Troubleshooting System Memory on page 158 Write fault Write fault on selected drive Faulty optical drive hard drive or hard drive subsystem See Troubleshooting an Optical Drive on page 160 or Troubleshooting a Hard Drive on page 161 NOTE For the full name of an abbreviation or acronym used in this table see Glossary on page 183 4 amp 2 About Your System Warning Messages A
160. ty instructions that came with the product a Tur off the system and attached peripherals and unplug the system from the power source b Open the system See Opening the System on page 67 c Locate the NVRAM_CLR jumper on your system board see System Board Jumpers on page 173 and set the jumper to the enabled position d Close the system See Closing the System on page 68 e Reconnect the system and peripherals to power and restart If the mouse and keyboard are operational proceed to the next step If the mouse and keyboard are still not operational see Getting Help on page 181 f Repeat step 2 and step b Set the NVRAM_CLR jumper to the disabled position Close the system 7 Q i Reconnect the system to power and restart the system and attached peripherals j Enter the System Setup program and reenter any custom BIOS settings that were reset Be sure to leave all USB ports enabled Troubleshooting Your System 149 Troubleshooting Serial I O Problems Problem Error message indicates a problem with a serial port e Device connected to a serial port is not operating properly Action 1 Enter the System Setup program and ensure that the serial port is enabled and configured correctly for your application See Using the System Setup Program on page 45 2 Ifthe problem is confined to a particular application see the application documentation for specific port configuration requirements that the pr
161. ure page 181 E201E POST Mem BIOS POST memory test See Troubleshooting Test failure System Memory on page 158 If problem persists see Getting Help on page 181 About Your System 29 Table 1 7 LCD Status Messages continued Line 1 Line 2 Causes Corrective Actions Message Message E201F DRAC Config Remote access controller Check screen for specific RAC configuration error messages Ensure failure that the RAC card and cables are properly seated See RAC Card on page 86 If problem persists see your RAC documentation E2020 CPU Config CPU configuration Check screen for specific failure error messages E2021 Memory Incorrect memory Check screen for specific Population configuration Memory error messages See population order Troubleshooting System incorrect Memory on page 158 E2022 POST Fail General failure after Check screen for specific video error messages E2110 MBE DIMM Oneofthe DIMMsinthe See Troubleshooting amp Ht set implicated by amp System Memory on hashadamemory page 158 multi bit error MBE E2111 SBE Log The system BIOS has See Troubleshooting Disable DIMM disabled memory single System Memory on bit error SBE logging page 158 and will not resume logging further SBEs until the system is rebooted represents the DIMM implicated by the BIOS 30 About Your System Table 1 7 LCD Status Messages continued Line 1 Line 2 Causes C
162. ure that none of the following conditions exist System cover cooling shroud drive blank or front or back filler panel is removed Ambient temperature is too high External airflow is obstructed Cables inside the system obstruct airflow An individual cooling fan is removed or has failed See Troubleshooting a Fan on page 157 Troubleshooting a Fan Problem System status indicator is amber Systems management software issues a fan related error message Troubleshooting Your System 157 Front panel LCD indicates a problem with the fan Fan status indicator indicates a problem with the fan Action A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Run the appropriate online diagnostic test See Using Dell PowerEdge Diagnostics on page 169 Open the system See Opening and Closing the System on page 67 CAUTION The cooling fans are hot pluggable To maintain proper cooling while the system is on only replace one fan at a time Locate the faulty fan indicated by the LCD panel the diagnostic software or the fan indicator that is blinking amber For the identific
163. urity 1 Turn on or reboot your system by pressing lt Ctrl gt lt Alt gt lt Del gt 2 Type your password and press lt Ctrl gt lt Enter gt When the Password Status option is set to Locked whenever you turn on your system or reboot your system by pressing lt Ctrl gt lt Alt gt lt Del gt type your password and press lt Enter gt at the prompt After you type the correct system password and press lt Enter gt your system operates as usual If an incorrect system password is entered the system displays a message and prompts you to re enter your password You have three attempts to enter the correct password After the third unsuccessful attempt the system displays an error message showing the number of unsuccessful attempts and that the system has halted and will shut down This message can alert you to an unauthorized person attempting to use your system Even after you shut down and restart the system the error message continues to be displayed until the correct password is entered 58 Using the System Setup Program Z NOTE You can use the Password Status option in conjunction with the System Password and Setup Password options to further protect your system from unauthorized changes Deleting or Changing an Existing System Password 1 When prompted press lt Ctrl gt lt Enter gt to disable the existing system password If you are asked to enter your setup password contact your network administrator Enter
164. vides status messages to signify when the system is operating correctly or when the system needs attention The LCD lights blue to indicate a normal operating condition and lights amber to indicate an error condition The LCD scrolls a message that includes a status code followed by descriptive text Table 1 7 lists the LCD status messages that can occur and the probable cause for each message The LCD messages refer to events recorded in the System Event Log SEL For information on the SEL and configuring system management settings see the systems management software documentation A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Z NOTE If your system fails to boot press the System ID button for at least five seconds until an error code appears on the LCD Record the code then see Getting Help on page 181 About Your System 21 Table 1 7 LCD Status Messages Line 1 Line 2 Causes Corrective Actions Message Message N A SYSTEM NAME A 62 character string that This message is for can be defined by the user information only in the System Setup You can
165. warning message alerts you to a possible problem and prompts you to respond before the system continues a task For example before you format a diskette a message will warn you that you may lose all data on the diskette Warning messages usually interrupt the task and require you to respond by typing y yes or n no Z NOTE Warning messages are generated by either the application or the operating system For more information see the documentation that accompanied the operating system or application Diagnostics Messages The system diagnostic utilities produce messages from diagnostic tests run on your system See Running the System Diagnostics on page 169 for more information about system diagnostics Alert Messages Systems management software generates alert messages for your system Alert messages include information status warning and failure messages for drive temperature fan and power conditions For more information see the systems management software documentation About Your System 43 44 About Your System Using the System Setup Program After you set up your system run the System Setup program to familiarize yourself with your system configuration and optional settings Record the information for future reference You can use the System Setup program to e Change the system configuration stored in NVRAM after you add change or remove hardware e Set or change user selectable options for example
166. which video mouse and keyboard drivers are installed for Windows TCP IP Transmission Control Protocol Internet Protocol termination Some devices such as the last device at each end of a SCSI cable must be terminated to prevent reflections and spurious signals in the cable When such devices are connected in a series you may need to enable or disable the termination on these devices by changing jumper or switch settings on the devices or by changing settings in the configuration software for the devices TOE TCP IP offload engine UNIX Universal Internet Exchange UNIX the precursor to Linux is an operating system written in the C programming language uplink port A port on a network hub or switch used to connect to other hubs or switches without requiring a crossover cable UPS Uninterruptible power supply A battery powered unit that automatically supplies power to your system in the event of an electrical failure USB Universal Serial Bus A USB connector provides a single connection point for multiple USB compliant devices such as mice and keyboards USB devices can be connected and disconnected while the system is running utility A program used to manage system resources memory disk drives or printers for example UTP Unshielded twisted pair A type of wiring used to connect systems in a business or home to a telephone line V Volt s VAC Volt s alternating current V
167. word assignment is not case sensitive However certain key combinations are not valid If you enter one of these combinations the system beeps To erase a character when entering your password press lt Backspace gt or the left arrow key After you verify the password the Setup Password setting changes to Enabled The next time you enter the System Setup program the system prompts you for the setup password A change to the Setup Password option becomes effective immediately restarting the system is not required Operating With a Setup Password Enabled If Setup Password is set to Enabled you must enter the correct setup password before you can modify most of the System Setup options When you start the System Setup program the program prompts you to enter a password If you do not enter the correct password in three attempts the system lets you view but not modify the System Setup screens with the following exception If System Password is not set to Enabled and is not locked through the Password Status option you can assign a system password Z NOTE You can use the Password Status option in conjunction with the Setup Password option to protect the system password from unauthorized changes Deleting or Changing an Existing Setup Password 1 Enter the System Setup program and select the System Security option 2 Highlight the Setup Password option press lt Enter gt to access the setup password window and press lt Enter
168. you to run all or specific diagnostics tests or to exit the system diagnostics Z NOTE Before you read the rest of this section start the system diagnostics so that you can see the utility on your screen System Diagnostics Testing Options Click the testing option in the Main Menu window Table 5 1 provides a brief explanation of testing options 170 Running the System Diagnostics Table 5 1 System Diagnostics Testing Options Testing Option Function Express Test Performs a quick check of the system This option runs device tests that do not require user interaction Use this option to quickly identify the source of your problem Extended Test Performs a more thorough check of the system This test can take an hour or longer Custom Test Tests a particular device Information Displays test results Using the Custom Test Options When you select Custom Test in the Main Menu window the Customize window appears and allows you to select the device s to be tested select specific options for testing and view the test results Selecting Devices for Testing The left side of the Customize window lists devices that can be tested Devices are grouped by device type or by module depending on the option you select Click the next to a device or module to view its components Click on any component to view the tests that are available Clicking a device rather than its components selects all of the components of

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