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Dell PowerEdge R810 Owner's Manual

1. CAUTION Combining SATA and SAS hard drives in the same system configuration is not supported If installed remove the front bezel See Removing the Front Bezel on page 83 If a drive blank is present in the bay remove it See Removing a Hard Drive Blank on page 86 Press the button on the front of the hard drive carrier and open the handle Insert the hard drive carrier into the drive bay until the carrier contacts the backplane Close the hard drive carrier handle to lock the drive in place Installing System Components 89 Removing a Hard Drive From a Hard Drive Carrier Remove the screws from the slide rails on the hard drive carrier and separate the hard drive from the carrier See Figure 3 6 Figure 3 6 Removing or Installing a Hot Swap Hard Drive Into a Hard Drive Carrier 4 3 1 hard drive 2 hard drive carrier 3 SAS SATA screw hole 4 screws 4 90 Installing System Components Installing a Hard Drive Into a Hard Drive Carrier 1 Insert the hard drive into the hard drive carrier with the connector end of the drive at the rear See Figure 3 6 Align the screw holes on the hard drive with the back set of holes on the hard drive carrier Attach the four screws to secure the hard drive to the hard drive carrier Optical Drive An optional DVD ROM or DVD RW optical drive slides into the front panel and connects to the SATA controller on the system board K NOTE DVD devices are data onl
2. 5 Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 84 Check the memory channels and ensure that they are populated correctly See General Memory Module Installation Guidelines on page 100 8 Reseat the memory modules in their sockets See Installing Memory Modules on page 105 Troubleshooting Your System 169 10 11 12 13 14 15 16 17 18 170 Close the system See Closing the System on page 85 Reconnect the system to its electrical outlet and turn on the system and attached peripherals Enter the System Setup program and check the system memory setting See Memory Settings Screen on page 63 If the problem is not resolved proceed with the next step If a diagnostic test or error message indicates a specific memory module as faulty swap or replace the module Open the system See Opening the System on page 84 To troubleshoot an unspecified faulty memory module replace the memory module in the first DIMM socket with a module of the same type and capacity See Installing Memory Modules on page 105 Close the system See Closing the System on page 85 Reconnect the system to its electrical outlet and turn on the system and attached peripherals As the system boots observe any error message that appears and the diagnostic indicators on the front of the system If the mem
3. If the problem persists see Getting Help on page 195 Troubleshooting a NIC 1 Run the appropriate online diagnostic test See Using Online Diagnostics on page 181 Restart the system and check for any system messages pertaining to the NIC controller Check the appropriate indicator on the NIC connector See NIC Indicator Codes on page 20 e If the link indicator does not light check all cable connections e If the activity indicator does not light the network driver files might be damaged or missing Troubleshooting Your System 163 Remove and reinstall the drivers if applicable See the NIC s documentation e Change the autonegotiation setting if possible e Use another connector on the switch or hub If you are using a NIC card instead of an integrated NIC see the documentation for the NIC card Ensure that the appropriate drivers are installed and the protocols are bound See the NIC s documentation Enter the System Setup program and confirm that the NIC ports are enabled See Integrated Devices Screen on page 66 Ensure that the NICs hubs and switches on the network are all set to the same data transmission speed and duplex See the documentation for each network device Ensure that all network cables are of the proper type and do not exceed the maximum length If all troubleshooting fails see Getting Help on page 195 Troubleshooting a Wet System A CAUTION Many repairs may only be
4. Integrated SAS Controller Enabled default All Ports On default Internal USB Port On default Internal SD Card Port On default Redundancy Disabled default Embedded NIC and NIC2 Enabled default Embedded Gb NICx Enabled default MAC Address Capability Detected Disabled default 6 User Accessible USB Ports Enables or disables the integrated SAS controller Enables or disables the user accessible USB ports Options are All Ports On Only Back Ports On and All Ports Off Enables or disables the internal USB port Enables or disables the internal SD card port Enables or disables the mirror mode Enables or disables the operating system interface of the embedded NICs The NICs can also be accessed through the system s management controller Enables or disables the integrated NIC Options are Enabled and Enabled with PXE PXE support allows the system to boot from the network Displays the MAC address for the integrated 10 100 1000 NIC Displays the NIC features of the LOM NIC hardware key NOTE Some LOM features may require the installation of an additional driver Using the System Setup Program and UEFI Boot Manager Option Description OS Watchdog Timer Disabled default TOAT DMA Engine Disabled default Embedded Video Controller Enabled default Aids recovery of the operating system if your system stops responding If set to Enabled the operating system
5. Dev chipset internal error that information and then Function resides in bus device clear the SEL Remove Review amp function AC power to the system clear SEL for 10 seconds and restart the system If the problem persists see Getting Help on page 195 E1717 CPU The system BIOS Check the SEL for more internal determined that the information and then error Review amp clear SEL specified processor has had an internal error About Your System clear the SEL Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help on page 195 31 Code Text Causes Corrective Actions E171F PCIe fatal The system BIOS reported a_ Reinstall the expansion error on Bus PCle fatal error on a card and the Device component that resides in corresponding expansion Function PCI configuration space at card riser See Expansion bus device Cards and Expansion function Card Risers on page 114 If the problem persists see Troubleshooting Expansion Cards on page 177 PCIe fatal The system BIOS reported a_ Reinstall the expansion error on Slot PCle fatal error on a card riser See Expansion Review amp component that resides in Cards and Expansion clear SEL the specified slot Card Risers on page 114 If the problem persists the riser card or system board is faulty See Getting Help on page 195 E1810 Hard
6. Hold the touch points and gently lift the shroud straight up and away from the system See Figure 3 9 Figure 3 9 Removing and Installing the Cooling Shroud 1 cooling shroud 2 shroud tabs 4 Installing the Cooling Shroud K NOTE For proper seating of the cooling shroud in the system chassis make sure that the cables inside the system are routed along the chassis wall See Figure 3 10 Installing System Components 97 Route the power data cables along the chassis wall See step 2 and step 3 of Sliding the Front Chassis Assembly on page 98 Lower the cooling shroud into the system and align the shroud tabs with the slots on the system chassis See Figure 3 9 Close the system See Opening and Closing the System on page 84 Front Chassis Assembly The front chassis assembly houses the hard drives SAS SATA backplane optical drive control panel assembly and the front panel display The front chassis assembly is mounted on the chassis walls with a sliding rail system Sliding the Front Chassis Assembly To slide the front chassis assembly away from the chassis 1 98 If installed remove the front bezel See Removing the Front Bezel on page 83 Open the system See Opening the System on page 84 Remove the cooling shroud See Removing the Cooling Shroud on page 96 CAUTION To prevent the memory modules from being damaged ensure that all cables connected to the front chassis assembly are free of o
7. 135 136 A 10 CAUTION The processor is held in its socket under strong pressure Be aware that the release lever can spring up suddenly if not firmly grasped Position your thumb firmly over the processor socket release lever and release the lever from the locked position by pushing down and pulling out from under the tab Rotate the lever 90 degrees upward until the processor is released from the socket See Figure 3 24 Rotate the processor shield upward and out of the way See Figure 3 24 Installing System Components Figure 3 24 Removing and Installing a Processor processor 2 notches in processor 2 socket keys 2 4 processor shield ZIF socket 6 socket release lever pin 1 indicators 2 CAUTION Be careful not to bend any of the pins on the ZIF socket when removing the processor Bending the pins can permanently damage the system board Carefully lift the processor out of the socket and leave the release lever up so that the socket is ready for the new processor Installing System Components 137 After removing the processor place it in an antistatic container for reuse return or temporary storage Do not touch the bottom of the processor Touch only the side edges of the processor If you are permanently removing the processors from processor sockets 3 and 4 you must install a FlexMem Bridge and a heat sink blank in the empty socket to ensure proper system cooling See Installing a FlexMem Br
8. 199 recommended tools 81 removing expansion card 118 FlexMem Bridge 143 front bezel 83 hard drive blank 86 hard drive from a drive carrier 90 hard drives 87 memory modules 107 power supply 94 power supply blank 96 processor 134 SAS backplane board 146 SAS controller 126 system board 155 Removing the Processor Board 155 replacing power supply 95 system battery 144 S safety 161 SAS backplane board installing 148 removing 146 SAS controller card installing 128 removing 126 SAS controller daughter card troubleshooting 176 SAS RAID controller daughter card troubleshooting 176 SD card troubleshooting 171 172 securing your system 70 76 service only procedure system board 155 setup password 77 slots See expansion slots startup accessing system features 11 support contacting Dell 195 system board installing 158 removing 155 system cooling troubleshooting 167 system features accessing 1 system messages 40 system password 75 system setup options 61 system setup program boot settings 65 embedded server management options 68 entering 60 integrated devices options 66 Index 200 keystroke 60 memory settings 63 PCI IRQ assignments 67 power management options 69 processor settings 64 SATA settings 65 serial communications options 67 system security options 70 system setup screens main 61 system startup failure 161 T telephone nu
9. In one or two processor configurations processors are installed in sockets 1 and 2 and FlexMem Bridges are installed in processor sockets 3 and 4 to enable the processors to access the adjacent memory set For more information on installing a FlexMem Bridge see Installing a FlexMem Bridge on page 141 Table 3 5 provides a guide for one two and four processor configurations Table 3 5 Processor Configurations Configuration Processor Socket 1 2 3 4 One processor Processor and Plastic socket FlexMem FlexMem heat sin cover and heat Bridge and heat Bridge and heat sink blank sink blank sink blank Two processor Processor and Processor and FlexMem FlexMem heat sin heat sink Bridge and heat Bridge and heat sink blank sink blank Four processor Processor and Processor and Processor and __ Processor and heat sin heat sink heat sink heat sink Optional Installing System Components 133 Removing a Processor A CAUTION Many repairs may only be done by a certified service technician You gt gt 134 ono ol should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Prior to upgrading your system do
10. OS NIC lt ENABLED DISABLED gt Management Shared NIC lt ENABLED DISABLED gt The OS NIC interface is set in BIOS The Management Shared NIC interface is set in management tools Check the system management software or the System Setup program for NIC settings If a problem is indicated see Troubleshooting a NIC on page 163 About Your System 43 Message Causes Corrective Actions Error 8602 Auxiliary Device Failure Verify that mouse and keyboard are securely attached to correct connectors Mouse or keyboard cable is loose or improperly connected Defective mouse or keyboard Reseat the mouse or keyboard cable Ensure that the mouse or keyboard is operational See Troubleshooting a USB Device on page 162 Gate A20 failure Faulty keyboard controller faulty system board See Getting Help on page 195 General failure The operating system is unable to carry out the command This message is usually followed by specific information Note the information and take the appropriate action to resolve the problem Invalid configuration information please run SETUP program An invalid system configuration caused a system halt Run the System Setup program and review the current settings See Using the System Setup Program and UEFI Boot Manager on page 59 Invalid PCIe card found in the Internal Storage The system halted because an inva
11. Open the system See Opening the System on page 84 Remove the cooling shroud See Removing the Cooling Shroud on page 96 4 If installed remove the front bezel See Removing the Front Bezel on page 83 5 Slide the front chassis assembly away from the system See Front Chassis Assembly on page 98 Installing System Components 155 10 11 12 13 14 15 16 17 18 19 156 Remove the cable clamp See Figure 3 10 If applicable remove the RAID battery See Removing a RAID Battery on page 129 Remove the RAID battery carrier See Figure 3 21 Remove the memory modules See Removing Memory Modules on page 107 Remove the cooling fan assembly See Removing the Cooling Fan Assembly on page 110 WARNING The heat sink is hot to touch for some time after the system has been powered down Make sure that you do not touch the heat sink s while removing the system board Remove the heat sinks and processors See Removing a Processor on page 134 If installed remove the heat sink blanks See Removing a Processor on page 134 Remove all expansion cards and the integrated storage controller card See Removing an Expansion Card on page 118 and Removing the Integrated Storage Controller Card on page 126 Remove the expansion card risers See Removing Expansion Card Riser 1 on page 119 and Removing Expansion Card Riser 2 on page 121 If applicable remove the NIC hardware key from
12. SATA port A Off disables BIOS support for the device Boot Settings Screen Option Description Boot Mode A CAUTION Switching the boot mode could prevent BIOS default the system from booting if the operating system was Boot Sequence not installed in the same boot mode If the system operating system supports Unified Extensible Firmware Interface you can set this option to UEFI Setting this field to BIOS allows compatibility with non UEFI operating systems NOTE Setting this field to UEFI disables the Boot Sequence Hard Disk Drive Sequence and USB Flash Drive Emulation Type fields If Boot Mode is set to BIOS this field tells the system where the operating system files needed for startup are located If Boot Mode is set to UEFI you can access the UEFI boot manager utility by rebooting the system and pressing lt F11 gt when prompted to do so Using the System Setup Program and UEFI Boot Manager 65 Option Description Hard Disk Drive Sequence USB Flash Drive Emulation Type Boot Sequence Retry Disabled default Determines the order in which the BIOS attempts to boot from hard drives in the system during system startup Determines the emulation type for a USB flash drive If Boot Mode is set to UEFI this field is disabled If this field is enabled and the system has failed to boot the system reattempts to boot after 30 seconds Integrated Devices Screen Option Description
13. jumper to the default position pins 3 and 5 See Figure 6 1 for jumper location Restart the system and re enter the BIOS settings See Using the System Setup Program and UEFI Boot Manager on page 59 CPU set to minimum frequency 4 amp 2 The processor speed may be intentionally set lower for power conservation About Your System If not an intentional setting check any other system messages for possible causes Message Causes Corrective Actions CPUs with different cache sizes detected CPUs with different core sizes detected System halted CPUs with different logical processors detected halted CPUs with different power rating detected System halted System Current boot mode is set to UEFI Please ensure compatible bootable media is available Use the system setup program to change the boot mode as needed Mismatched processors have been installed in the system The system failed to boot because UEFI boot mode is enabled in BIOS and the boot operating system is non UEFI Ensure that all processors have the same cache size number of cores and logical processors and power rating Ensure that the processors are properly installed See Processors on page 133 Ensure that the boot mode is set correctly and that the proper bootable media is available See Using the System Setup Program and UEFI Boot Manager on page 59 Embedded NICx and NICy
14. memory module s See Removing Memory Modules on page 107 and Installing Memory Modules on page 105 Ensure that the memory module connectors are clean Message Causes Corrective Actions DIMM population violation DIMM lt x gt Lockstep Pair DIMM lt x amp y gt disabled Please populate DIMM s with largest number of ranks in the lowest slot DIMM population violation DIMM lt x gt Lockstep Pair DIMM lt x amp y gt disabled Please ensure each lockstep pair is installed correctly Different rank memory modules are mixed following an invalid configuration Ensure that the memory modules are installed in a valid configuration See General Memory Module Installation Guidelines on page 100 The memory configuration is not optimal Memory address line failure at address read value expecting value Invalid memory configuration The system will run but with reduced functionality Faulty or improperly installed memory modules Ensure that the memory modules are installed in a valid configuration See General Memory Module Installation Guidelines on page 100 If the problem persists see Troubleshooting System Memory on page 169 See Troubleshooting System Memory on page 169 About Your System 49 Message Causes Corrective Actions Memory double word logic failure at address read value expecting value Faulty or improperly installed memo
15. regulator regulators failed system for 10 seconds and failed Call restart the system SUPPpOEE If the problem persists see Getting Help on page 195 E1243 CPU VCORE Processor voltage regulator Reseat the processor See Regulator failed Troubleshooting the failure Processors on page 178 Contact If the problem persists S pport see Getting Help on page 195 E1245 CPU VIO Processor voltage regulator Reseat the processor Regulator failed Troubleshooting the failure Processors on page 178 contact If the problem persists support see Getting Help on page 195 E1310 Fan RPM RPM of specified fan is See Troubleshooting exceeding outside the intended System Cooling range Check operating range Problems on page 167 fan About Your System 25 Code Text Causes Corrective Actions E1313 Fan The system is no longer fan Check LCD for additional redundancy redundant Another fan scrolling messages See lost Check failure would put the system Troubleshooting a Fan fans at risk of over heating on page 168 E1314 Critical All fans have been removed Ensure that the fans are system from the system properly installed See cooling loss Troubleshooting a Fan Check fans on page 168 E1410 System Fatal A fatal system error Check LCD for additional Error detected scrolling messages detected Remove AC power to the system for 10 seconds and restart the system If the problem persists see
16. 1066 and 1333 MHz RDIMMs of capacities GB 2 GB GB 8 GB and 16 GB are supported for a total of up to 512 GB K NOTE The system bus speed is limited to 1066 MHz DIMMs of speed 1333 MHz will thus operate at 1066 MHz only The system consists of 32 memory sockets split into four sets of eight sockets one set for each processor Each eight memory socket set is further organized into four DDR3 memory channels The first socket of each DDR3 memory channel is marked with a white release lever In one or two processor configurations FlexMem Bridges are installed in the adjacent processor sockets to enable the processors installed in sockets 1 and 2 to access the adjacent memory set For more information see Table 3 5 General Memory Module Installation Guidelines To ensure optimal performance of your system observe the following general guidelines when configuring your system memory K NOTE Memory configurations that fail to observe these guidelines can prevent your system from starting and producing any video output e DIMMs must be populated in matched pairs for each processor for example Al A2 A3 A4 Single DIMM operation is not supported 100 Installing System Components The memory configuration for each processor must be identical for optimal performance e Memory modules must be installed beginning with socket Al or A2 for processor 1 B1 or B2 for processor 2 and C1 or C2 for processor 3 D1 or D2 for p
17. ControllerCard 125 Removing the Integrated Storage ControllerCard 00 4 126 Installing the Integrated Storage ControllerCard 0 4 128 VFlash Media Optional 128 Installing a VFlash MediaCard 128 Removing aVFlash Media Card 129 RAID Battery 00 8 129 Removing a RAID Battery 129 Installing the RAID Battery 130 Internal Dual SD Module Optional 131 Removing the Internal Dual SD Module 131 Installing the Internal Dual SD Module 132 PrOC SSOMNS 2 ke see es RP eh ee TE a a aS 133 RemovingaProcessor 134 Installing a Processor 138 FlexMem Bridge 0 4 141 Installing a FlexMem Bridge 141 Removing a FlexMem Bridge 143 System Battery 04 144 Replacing the System Battery 144 SAS Backplane 004 146 Contents 4 Tro Contents Removing the SAS Backplane 146 Installing the SAS Backplane 148 Power Distribution Board 149 Removing the Power Distribution Board 149 Replacing the Power Distribution Board 151 Control Panel Assembly 152 Removing the Control Panel Display Module 152 Installing the Control Panel Display Module 152 Removing the Control Panel Board 154 Installing
18. K NOTE If you have assigned a setup password see Using the Setup Password on page 77 the system accepts your setup password as an alternate system password When Password Status is Unlocked you have the option to leave the password security enabled or to disable password security To leave the password security enabled 1 Tur on or reboot your system by pressing lt Ctrl gt lt Alt gt lt Del gt 2 Type your password and press lt Enter gt To disable the password security 1 Turn on or reboot your system by pressing lt Ctrl gt lt Alt gt lt Del gt 2 Type your password and press lt Ctrl gt lt Enter gt When Password Status is Locked type the password and press lt Enter gt when prompted at reboot If an incorrect system password is entered the system displays a message and prompts you to re enter your password You have three attempts to enter the correct password After the third unsuccessful attempt the system displays an error message that the system has halted and will shut down Even after you shut down and restart the system the error message continues to be displayed until the correct password is entered K NOTE You can use the Password Status option in conjunction with the System Password and Setup Password options to protect your system from unauthorized changes 76 Using the System Setup Program and UEFI Boot Manager Deleting or Changing an Existing System Password 1 Enter the System Set
19. Lower the expansion card riser into place until the expansion card riser connector is fully seated 3 If applicable reinstall the expansion card s See Installing an Expansion Card on page 116 122 Installing System Components 4 Close the system See Closing the System on page 85 5 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals iDRAC6 Enterprise Card Optional Installing an iDRAC6 Enterprise Card A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 84 Remove the plastic filler plug for the iDRAC6 Enterprise port from the system back panel 4 Align the front edge of the card with the two plastic retention standoffs next to the iDRAC6 connector on the system board and lower the card into place See Figure 3 19 When the front of the card is fully seated the plastic standoffs snap over the edge of the card Installing System Components 123 Figure
20. Panel Features Item Buttons Description Left 2 Select 3 Right 4 System identification Moves the cursor back in one step increments Selects the menu item highlighted by the cursor Moves the cursor forward in one step increments During message scrolling e Press once to increase scrolling speed e Press again to stop e Press again to return to default scrolling speed e Press again to repeat the cycle Turns the system ID mode on LCD panel flashes blue and off Press quickly to toggle the system ID on and off If the system hangs during POST press and hold the system ID button for more than 5 seconds to enter BIOS Progress mode Home Screen The Home screen displays user configurable information about the system This screen is displayed during normal system operation when there are no status messages or errors present When the system is in standby mode the About Your System 15 LCD backlight will turn off after five minutes of inactivity if there are no error messages Press one of the three navigation buttons Select Left or Right to view the Home screen To navigate to the Home screen from another menu continue to select the up arrow t until the Home icon is displayed and then select the Home icon From the Home screen press the Select button to enter the main menu See the following tables for information on the Setup and View submenus Setup Menu K NOTE When you
21. Push the blue release tabs in the direction of the arrows marked on the hard drive housing and slide the backplane upwards Pull the backplane away from the system until the securing slots on the backplane are free from the tabs on the front chassis assembly Figure 3 28 Removing and Installing a SAS Backplane n ow power cable 2 SAS backplane SAS A cable 4 SAS B cable SAS B cable connector 6 release tabs 2 SAS A cable connector Installing System Components 147 148 Installing the SAS Backplane 1 Align the slots on the SAS backplane with the tabs on the front chassis assembly Slide down the SAS backplane until the blue release tabs snap into place Attach the SAS A cable to the SAS A connector on the backplane and the SAS B cable to the SAS B connector See Figure 3 28 Connect the power cable to the backplane See Figure 3 28 If applicable connect the power data cable to the optical drive See Installing an Optical Drive on page 93 Install the hard drives in their original locations See Installing a Hard Drive Carrier on page 89 If required route the power data cables along the chassis wall See step 2 and step 3 of Sliding the Front Chassis Assembly on page 98 Replace the cooling shroud See Installing the Cooling Shroud on page 97 Close the system See Closing the System on page 85 Reconnect the system to its electrical outlet and turn the system on including any attached pe
22. Recovery Delay User Defined Delay A CAUTION Clearing the TPM will lose all encryption keys in the TPM This option prevents booting to the operating system and results in data loss if the encryption keys cannot be restored Back up the TPM keys prior to enabling this option When set to Yes all TPM contents are cleared NOTE This field is read only when TPM Security is set to off If Enabled the power button can turn the system s power off and on On an ACPI compliant operating system the system performs an orderly shutdown before power is turned off When Disabled the button can only turn on system power VAN CAUTION Use the NMI button only if directed to do so by qualified support personnel or by the operating system s documentation Pressing this button halts the operating system and displays a diagnostic screen Enables or disables the NMI feature Determines how the system reacts when power is restored If set to Last the system returns to the last power state On turns on the system after power is restored Off allows the system to remain off after power is restored Determines when the system restarts after power is restored Options are Immediate Random a random value of 30 to 240 seconds or a user defined value of 30 to 240 seconds Allows the user to view the current AC Recovery Delay This field also allows the user to define a new AC Recovery Delay Using the System Setup Program and UEFI B
23. Removing a Power Supply on page 94 and Installing a Power Supply on page 95 K NOTE After installing a power supply allow several seconds for the system to recognize the power supply and to determine if it is working properly The power indicator turns green to signify that the power supply is functioning properly If the problem persists replace the faulty power supply If the problem persists see Getting Help on page 195 Troubleshooting System Cooling Problems A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Ensure that none of the following conditions exist System cover cooling shroud drive blank memory module blank power supply blank or back filler bracket is removed Heat sink blank is removed in single processor configurations Ambient temperature is too high See your Getting Started Guide for your system s operating temperature requirements External airflow is obstructed Troubleshooting Your System 167 Cables inside the system obstruct airflow An individual cooling fan is removed or has failed See Troubleshooting a Fan on page 168 T
24. You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet When disconnected from AC power press and hold the power button for 3 seconds to fully drain the system of stored power prior to removing the cover K NOTE It is recommended that you always use a static mat and static strap while working on components in the interior of the system 2 Open the system See Opening the System on page 84 Remove the cooling shroud See Removing the Cooling Shroud on page 96 A WARNING The heat sink and processor are hot to the touch for some time after the system has been powered down Allow the heat sink and processor to cool before handling them 4 Release the heat sink release levers and lift the heat sink blank off the FlexMem Bridge A CAUTION The FlexMem Bridge is held in its socket under strong pressure Be aware that the release lever can spring up suddenly if not firmly grasped 5 Position your thumb firmly over the socket release lever and release the lever from the locked position by pushing down and pulling out from under the tab Rotate the lever 90 degre
25. boot configuration See Using the System Setup Program and UEFI Boot Manager on page 59 lt F12 gt Starts PXE boot lt Ctrl gt lt E gt lt Ctrl gt lt C gt lt Ctrl gt lt R gt lt Ctrl gt lt S gt Enters the iDRAC Configuration Utility which allows access to the System Event Log SEL and configuration of remote access to the system For more information see the iDRAC user documentation on the Dell Support website at support dell com manuals Enters the SAS Configuration Utility For more information see the SAS adapter documentation on the Dell Support website at support dell com manuals Enters the PERC configuration utility For more information see the PERC card documentation on the Dell Support website at support dell com manuals Enters the utility to configure NIC settings for PXE boot For more information see the documentation for your integrated NIC on the Dell Support website at support dell com manuals About Your System 11 Front Panel Features and Indicators Figure 1 1 2 3 45 6 78 9 Front Panel Features and Indicators 10 Indicator Button or Connector Description 12 Power on indicator power button About Your System The power on indicator lights when the system power is on The power button controls the DC power supply output to the system When the system bezel is installed the power button is not accessible NOTE When powering on the sys
26. card 2 has failed install a new SD card in SD card slot 2 and proceed to step 8 Remove the card present in SD card slot 2 and insert it into SD card slot 1 See Removing the Internal Dual SD Module on page 131 and Installing the Internal Dual SD Module on page 132 Insert the new SD card into SD card slot 2 See Figure 3 22 Close the system See Closing the System on page 85 Turn on the system and attached peripherals and check if the SD card is functioning Insert a different SD card that you know works properly Close the system See Closing the System on page 85 l Troubleshooting Your System 12 Turn on the system and attached peripherals and check if the SD card is functioning If the problem is not resolved see Getting Help on page 195 Troubleshooting an Optical Drive A CAUTION Many repairs may only be done by a certified service technician You 10 should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product If applicable remove the bezel See Removing the Front Bezel on page 83 Try using a different CD or DVD Enter the System Setup program and ensure that the integrated SATA controller and the drive s SATA port are enabled See
27. charge left hours of sustained charge capacity lt If problem persists 24hr replace the RAID battery See Installing the RAID Battery on page 130 38 About Your System Code Text Causes Corrective Actions W1630 Power supply The power supply subsystem Reseat the power supplies redundancy is no longer fully redundant See Troubleshooting degraded but at least one more supply Power Supplies on Check PSU can fail before the system is page 167 cables at risk of shutting down If the problem persists see Getting Help on page 195 NOTE For the full name of an abbreviation or acronym used in this table see the Glossary on the Dell Support website at support dell com manuals About Your System 39 System Messages System messages appear on the screen to notify you of a possible problem with the system K NOTE If you receive a system message not listed in the table check the documentation for the application that is running when the message appears or the operating system s documentation for an explanation of the message and recommended action Table 1 2 System Messages Message Causes Corrective Actions Alert iDRAC6 not The iDRACO6 is not Wait for the system to responding responding to BIOS reboot Rebooting communication either because it is not functioning properly or has not completed initialization The system will reboot Alert iDRAC6 not The iDRACO6 is hung Remove AC
28. connectors 4 a PCI Express Generation 2 x8 link expansion slot 24 13 cm 9 5 length PCI Express Generation 2 x4 link expansion slot low profile 24 13 cm 9 5 maximum length with a standard height bracket PCI Express Generation 2 x8 link expansion slot low profile 24 13 cm 9 5 length PCI Express Generation 2 x8 link expansion slot low profile 24 13 cm 9 5 length PCI Express Generation 2 x8 link expansion slot 24 13 cm 9 5 length PCI Express Generation 2 x8 link expansion slot 24 13 cm 9 5 length 1100 W power supplies The identification buttons on the front and back panels can be used to locate a particular system within a rack When one of these buttons is pushed the LCD panel on the front and the blue system status indicator on the back blink until one of the buttons is pushed again Lights blue during normal system operation Lights amber when the system needs attention due to a problem Connects the optional system status indicator assembly through the optional cable management arm Integrated 10 100 1000 NIC connectors About Your System 19 Item Indicator Button or Icon Description Connector 12 USB connectors 4 ost Connect USB devices to the system The ports are USB 2 0 compliant 13 Video connector IOI Connects a monitor to the system 14 Serial connector IOlO Connects a serial device to the system 15 VFlash media slot EN Connects an ex
29. date through the System Setup program See Using the System Setup Program and UEFI Boot Manager on page 59 Turn off the system and disconnect it from the electrical outlet for at least one hour Reconnect the system to the electrical outlet and turn on the system Enter the System Setup program If the date and time are not correct in the System Setup program replace the battery See Replacing the System Battery on page 144 NOTE Some software may cause the system time to speed up or slow down If the system seems to operate normally except for the time kept in the System Setup program the problem may be caused by software rather than by a defective battery If the problem is not resolved by replacing the battery see Getting Help on page 195 l Troubleshooting Your System Troubleshooting Power Supplies IS CAUTION At least one power supply must be installed for the system to operate 3 Operating the system with only one power supply installed for extended periods of time can cause the system to overheat Identify the faulty power supply by the power supply s fault indicator See Power Indicator Codes on page 21 CAUTION If troubleshooting a power supply mismatch error replace only the power supply with the flashing indicator Swapping the opposite power supply to make a matched pair can result in an error condition and unexpected system shutdown Reseat the power supply by removing and reinstalling it See
30. ensure that the SAS or PERC controller is enabled See Using the System Setup Program and UEFI Boot Manager on page 59 Restart the system and press the applicable key sequence to enter the configuration utility program e lt Ctrl gt lt C gt fora SAS controller e lt Ctrl gt lt R gt for PERC controller See the controller s documentation for information about configuration settings Check the configuration settings make any necessary corrections and restart the system CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system and attached peripherals and disconnect the system from its electrical outlet Open the system See Opening the System on page 84 Ensure that the controller card is firmly seated into the system board connector See Integrated Storage Controller Card on page 125 If you have a battery cached PERC controller ensure that the RAID battery is properly connected and if applicable the memory module on the PERC card is properly seated Verify that the cable connections between the SAS backplane and the integrated storage controller are corr
31. expansion cards can have a power consumption greater than 15 W up to 25 W maximum not including the integrated storage controller Table 3 4 provides a guide for installing expansion cards to ensure proper cooling and mechanical fit The expansion cards with the highest priority should be installed first using the slot priority indicated All other expansion cards should be installed in card priority and slot priority order Installing System Components 115 Table 3 4 Expansion Card Installation Order Card Card Type Slot Max Allowed Priority Priority 1 PERC H800 6 5 2 2 PERC 6 E 6 5 2 3 SAS 5 E 6 5 2 4 6 Gbps SAS HBA 6 5 1 2 2 5 10 Gb NICs 6 5 1 2 2 6 Converged Network Adapters CNA 6 5 1 2 2 7 8G Fiber Channel single port 6 5 1 2 4 8 8G Fiber Channel dual port 6 5 1 2 2 9 4G Fibre Channel single port 2 1 6 5 2 4 10 4G Fibre Channel dual port 2 1 6 5 2 4 11 SCSI HBA 2 1 6 5 2 12 1 Gb NICs 2 1 6 5 3 4 2 4 Installing an Expansion Card A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Unpack the expansion card and prepare it for installation For instr
32. feature and allows a new system password assignment and verification NOTE See Using the Using the System Password on page 75 for more information Restricts access to the System Setup program by using a setup password NOTE See Using the System Password on page 75 for more information When Setup Password is assigned and this field is Locked the system password cannot be changed or disabled at system start up See Using the System Password on page 75 for more information Sets the reporting of the Trusted Platform Module TPM in the system If Off the presence of the TPM is not reported to the operating system If On with Pre boot Measurements the system reports the TPM to the operating system and stores the pre boot measurements to the TPM during POST If On without Pre boot Measurements the system reports the TPM to the operating system and bypasses pre boot measurements When set to Activate the TPM is enabled to default settings When set to Deactivate the TPM is disabled The No Change state initiates no action The operational state of the TPM remains unchanged all user settings for the TPM are preserved NOTE This field is read only when TPM Security is set to Off 70 Using the System Setup Program and UEFI Boot Manager Option Description TPM Clear No default Power Button Enabled default NMI Button Disabled default AC Power Recovery Last default AC Power
33. hour or longer Custom Test Tests a particular device Information Displays test results 182 Running the System Diagnostics Using the Custom Test Options When you select Custom Test in the Main Menu window the Customize window allows you to select the device s to be tested select specific options for testing and view the test results Selecting Devices for Testing The left side of the Customize window lists devices that can be tested Click the next to a device or module to view its components Click on any component to view the tests that are available Clicking a device rather than its components selects all of the components of the device for testing K NOTE After you select all the devices and components that you want to test highlight All Devices and then click Run Tests Selecting Diagnostics Options From the Diagnostics Options area select the test s you want to run on a device e Non Interactive Tests Only Runs only tests that require no user intervention e Quick Tests Only Runs only the quick tests on the device Show Ending Timestamp Time stamps the test log e Test Iterations Selects the number of times the test is run e Log output file pathname Enables you to specify the diskette drive or USB memory key where the test log file is saved You cannot save the file to a hard drive Viewing Information and Results The following tabs in the Customize window prov
34. installation 114 memory installation 100 hard drive drive carrier 90 installing 89 removing 87 troubleshooting 174 heat sink 135 hot plug hard drives 86 iDRAC card installing 123 iDRAC Configuration Utility 79 indicators front panel 12 NIC 20 power 12 21 installing expansion card 116 FlexMem Bridge 141 front bezel 83 hard drive blank 87 hard drive carrier 89 iDRAC card 123 memory modules 105 optical drive 91 power supply blank 96 processor 138 SAS backplane board 148 SAS controller 128 system board assembly 158 internal dual SD module 131 K keyboards troubleshooting 162 Index 198 L LCD panel features 14 menus 15 memory troubleshooting 169 memory key connector USB 112 memory modules DIMMs configuring 100 installing 105 removing 107 UDIMM configurations 116 messages error messages 60 status LCD 22 system 40 warning 57 microprocessor See processor microprocessors troubleshooting 178 N NIC indicators 20 NIC TOE 113 NICs troubleshooting 163 0 optical drive installing 91 options system setup 61 P password disabling 193 setup 77 system 75 phone numbers 195 POST accessing system features 11 power indicators 12 21 power supplies indicators 21 removing 94 replacing 95 troubleshooting 167 power supply blank 96 processor installing 138 removing 134 upgrades 133 Index
35. load before you press lt F2 gt allow the system to finish booting and then restart your system and try again Responding to Error Messages If an error message appears while the system is booting make a note of the message See System Messages on page 40 for an explanation of the message and suggestions for correcting errors K NOTE After installing a memory upgrade it is normal for your system to display a message the first time you start your system Using the System Setup Program Navigation Keys Keys Action Up arrow or lt Shift gt lt Tab gt Moves to the previous field Down arrow or lt Tab gt Moves to the next field Spacebar lt gt lt gt left and Cycles through the settings in a field In many right arrows fields you can also type the appropriate value lt Esc gt Exits the System Setup program and restarts the system if any changes were made lt Fl gt Displays the System Setup program s help file K NOTE For most of the options any changes that you make are recorded but do not take effect until you restart the system 60 Using the System Setup Program and UEFI Boot Manager System Setup Options Main Screen Dell Inc lt www dell com gt PowerEdge R810 BIOS Version xx yy zz This is DOS Setup Service Tag xnnnnnn Asset Tag xnnnnnnnnn SVS TSM TINE 22 veer Wedg wad yes Ab Seem K EROA Swe wo Rn Gr le seh wi Sei SRS 00 00 00 System Daten wis aad
36. not resolved see Getting Help on page 195 Troubleshooting Your System 171 Troubleshooting an SD Card VAN CAUTION Many repairs may only be done by a certified service technician You 172 10 11 should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Enter the System Setup program and ensure that the internal SD card port is enabled See Integrated Devices Screen on page 66 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 84 Reseat the SD module cable See Installing the Internal Dual SD Module on page 132 CAUTION If the Redundancy option is set to Mirror Mode in the Integrated Devices screen of the system setup you must follow the instructions in step 5 to step 9 to avoid loss of data If the Redundancy option is set to Disabled proceed to step 10 NOTE When an SD card failure occurs the internal dual SD module controller notifies the system On the next reboot the system displays a message indicating the failure If SD card 1 has failed remove the card from SD card slot 1 See Removing the Internal Dual SD Module on page 131 If SD
37. problem with your system run the diagnostics before calling for technical assistance The purpose of the diagnostics is to test your system s hardware without requiring additional equipment or risking data loss If you are unable to fix the problem yourself service and support personnel can use diagnostics test results to help you solve the problem Using Online Diagnostics To assess a system problem first use the online diagnostics Online Diagnostics is a suite of diagnostic programs or test modules that include diagnostic tests on chassis and storage components such as hard drives physical memory communications and printer ports NICs CMOS and more If you are unable to identify the problem using the online diagnostics then use the embedded system diagnostics The files required to run the online diagnostics for systems running supported Microsoft Windows and Linux operating systems are available at support dell com and on the CDs that came with your system For information about using diagnostics see the Dell Online Diagnostics User s Guide Embedded System Diagnostics Features The system diagnostics provides a series of menus and options for particular device groups or devices The system diagnostics menus and options allow you to e Run tests individually or collectively e Control the sequence of tests e Repeat tests e Display print or save test results e Temporarily suspend testing if an error is detected
38. ster ehia ekaa a a Sele EEG Reece ae Read DAY MO DATE YR Memory SCCEINGS 6s 4 setae eee bebe Ree E E aa ions we oceans we SS lt Enter gt PHOGESSOX Settings eco 1d s s cr ked bre eign EEE CENERE AA lt Enter gt SATA Settings edhe eeceeies ere MS PSA OR tebed 3S Beene aA lt Enter gt BOGE SETTINGS ikkta signa E sree Bee ow wh Sided ih Sree ere te terete eis Seem lt Enter gt Integrated DEVICES rassen tuokaa Be Seles RREA Ste lt Enter gt PCL DRO ASST GNMONE serea rS aAA oe Suse w apec Ee kaa N a A lt Enter gt Serial Commun eatin sveWs 2 kis 80 Vide Bees etaae war Die ae eats lt Enter gt Embedded Server Management cece ee ee eee eee lt Enter gt Power Management saries tannar oe RESET AE SSS On aS E lt Enter gt Up Down Arrow to select SPACE to change ESC to exit Fl Help K NOTE The options for the System Setup program change based on the system configuration K NOTE The System Setup program defaults are listed under their respective options in the following sections where applicable Option Description System Time Sets the time on the system s internal clock System Date Sets the date on the system s internal calendar Memory Settings Displays information related to installed memory See Memory Settings Screen on page 63 Processor Settings Displays information related to processors speed cache size and so on See Processor Settings Screen on page 64 Using
39. system to the previous configuration If the system boots without this warning then the replaced component s are not supported with this power supply See Power Supplies on page 94 Alert Redundant memory disabled Memory configuration does not support redundant memory Memory Mirroring was enabled in the system setup program but the current configuration does not support redundant memory A memory module may be faulty Check the memory modules for failure See Troubleshooting System Memory on page 169 Reset the memory setting if appropriate See Using the System Setup Program and UEFI Boot Manager on page 59 About Your System 41 Message Causes Corrective Actions Alert System fatal error during previous boot An error caused the system to reboot Check other system messages for additional information for possible causes BIOS MANUFACTURING MODE detected MANUFACTURING MODE will be cleared before the next boot System reboot required for normal operation System is in manufacturing mode Reboot to take the system out of manufacturing mode BIOS Update Attempt Failed Remote BIOS update attempt failed Retry the BIOS update If the problem persists see Getting Help on page 195 Caution NVRAM CLR jumper is installed on system board NVRAM_CLR jumper is installed in the clear setting CMOS has been cleared Move the NVRAM_CLR
40. the Control Panel Board 154 System Board Assembly 155 Removing the System Board Assembly 155 Installing the System Board Assembly 158 ubleshooting Your System 161 Safety First For You and Your System 161 Troubleshooting System Startup Failure 161 Troubleshooting External Connections 161 Troubleshooting the Video Subsystem 162 Troubleshooting a USB Device 162 Troubleshooting a Serial 1 0 Device 163 TroubleshootingaNIC 163 Troubleshooting a Wet System 164 Troubleshooting a Damaged System 165 Troubleshooting the System Battery 166 Troubleshooting Power Supplies 167 Troubleshooting System Cooling Problems 167 TroubleshootingaFan 168 Troubleshooting System Memory 169 Troubleshooting an Internal USB Key 171 Troubleshooting anSDCard 172 Troubleshooting an Optical Drive 173 Troubleshooting a Tape Backup Unit 174 Troubleshooting a Hard Drive 174 Troubleshooting a Storage Controller 176 Troubleshooting ExpansionCards 177 Troubleshooting the Processors 178 5 Running the System Diagnostics 181 Using Online Diagnostics 181 Embedded System Diagnostics Features 181 When to Use the Embedded System Diagnostics 182 Running
41. the Embedded System Diagnostics 182 System Diagnostics Testing Options 182 Using the Custom Test Options 183 Selecting Devices for Testing 183 Selecting Diagnostics Options 183 Contents Viewing Information and Results 183 6 Jumpers and Connectors 185 System Board Jumper 185 System Board Connectors 186 SAS Backplane Board Connectors 189 Power Distribution Board Connectors 190 Expansion Card Riser Board Components andPCleBuses 191 Disabling a Forgotten Password 193 7 Getting Helps ox5 crex a adh en seers 195 Contacting Dell 195 IIE h tia ke high ede san ee etek 54a al ties 197 10 Contents About Your System Accessing System Features During Startup The following keystrokes provide access to system features during startup Keystroke Description lt F2 gt Enters the System Setup program See Using the System Setup Program and UEFI Boot Manager on page 59 lt F10 gt Enters System Services which opens the Lifecycle Controller The Lifecycle Controller allows you to access utilities such as embedded system diagnostics For more information see the Lifecycle Controller documentation on the Dell Support website at support dell com manuals lt Fll gt Enters the BIOS Boot Manager or the UEFI Boot Manager depending on the system s
42. the system boots with the password jumper plug removed However before you assign a new system and or setup password you must install the jumper plug K NOTE If you assign a new system and or setup password with the jumper plug still removed the system disables the new password s the next time it boots 6 Tur off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Closing the System on page 85 Install the jumper plug on the password jumper Close the system See Closing the System on page 85 10 Reconnect your system and peripherals to their electrical outlets and turn on the system 11 Assign a new system and or setup password To assign a new password using the System Setup program see Assigning a System Password on page 75 Jumpers and Connectors 193 194 Jumpers and Connectors Getting Help Contacting Dell For customers in the United States call 800 WWW DELL 800 999 33155 K NOTE If you do not have an active Internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog Dell provides several online and telephone based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Visit support dell com 2 Verify your country o
43. unable The system BIOS failed to See Troubleshooting to shadow copy its flash image into System Memory on memory Check memory page 169 DIMMs E2014 CMOS RAM CMOS failure CMOS RAM Remove AC power to the failure not functioning properly system for 10 seconds and Power cycle restart the system ee If the problem persists see Getting Help on page 195 E2015 DMA DMA controller failure Remove AC power to the Controller system for 10 seconds and failure restart the system 34 Power cycle AC About Your System If the problem persists see Getting Help on page 195 Code Text Causes Corrective Actions E2016 Interrupt Interrupt controller failure Remove AC power to the Controller system for 10 seconds and failure restart the system Power eyele If the problem persists RE see Getting Help on page 195 E2017 Timer refresh Timer refresh failure Remove AC power to the failure system for 10 seconds and Power cycle restart the system AC If the problem persists see Getting Help on page 195 E2018 Programmable Programmable interval Remove AC power to the Timer error timer error system for 10 seconds and Power cycle restart the system A If the problem persists see Getting Help on page 195 E2019 Parity error Parity error Remove AC power to the Power cycle system for 10 seconds and AC restart the system If the problem persists see Getting Help on page 195 E201A
44. you turn the system on Removing Expansion Card Riser 1 A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 84 If installed remove the expansion card s from the expansion card slot s See Removing an Expansion Card on page 118 4 If installed remove the storage controller card See Removing the Integrated Storage Controller Card on page 126 5 To remove the expansion card riser press the blue tab on the riser and lift the expansion card riser from the riser 1 connector on the system board See Figure 3 17 Installing System Components 119 Figure 3 17 Installing or Removing Expansion Card Riser 1 1 blue tab 3 integrated storage controller card connector 5 expansion card slot 2 7 riser 1 connector on system board 120 Installing System Components expansion card riser 1 expansion card slot 1 riser guide pin riser guide Installing Expansion Card Riser 1 1 Align the expansion card rise
45. 15 Setup Menu 0 16 ViewMenu 0 0000000 17 Hard Drive Indicator Patterns 2 17 Back Panel Features and Indicators 18 Guidelines for Connecting External Devices 20 NiCIndicatorCodes 20 Power Indicator Codes 21 LCD Status Messages 22 Viewing Status Messages 23 Removing LCD Status Messages 23 System Messages 0 40 Warning Messages 57 Diagnostics Messages 58 Alert Messages 000 4 58 Contents Other Information YouMayNeed 58 2 Using the System Setup Program and UEFI Boot Manager 59 Choosing the System Boot Mode 59 Entering the System Setup Program 60 Responding to Error Messages 60 Using the System Setup Program Navigation Keys 60 System Setup Options 61 MainScreen 008 61 Memory Settings Screen 63 Processor Settings Screen 64 SATA Settings Screen 65 Boot Settings Screen 65 Integrated Devices Screen 66 PCI IRQ Assignments Screen 67 Serial Communication Screen 67 Embedded Server Management Screen 68 Power Management Screen 69 System Security Screen 70 Exit Screen aa s nc ene ee eae
46. 2 D1 D2 2 4 16 l 16 A1 A3 B1 B3 C1 C3 D1 D3 A2 A4 B2 B4 C2 C4 D2 D4 2 4 16 2 8 Al A2 B1 B2 C1 C2 D1 D2 2 4 32 2 16 A1 A3 B1 B3 C1 C3 D1 D3 A2 A4 B2 B4 C2 C4 D2 D4 2 4 32 4 8 Al A2 B1 B2 C1 C2 D1 D2 2 4 64 2 32 X X Al A2 B1 B2 C1 C2 D1 D2 A3 A4 B3 B4 C3 C4 D3 D4 A5 A6 B5 B6 C5 C6 D5 D6 A7 A8 B7 B8 C7 C8 D7 D8 102 Installing System Components A J Processors 2 la cpu1 cpu2 cpu3 cpus e lo Z o S a S a b r 2 5 is 2 J 5 Eije j2 J5 g J 2 7 a 2 2 4 Al A3 B1 B3 D1 D3 A2 A4 B2 B4 D2 D4 2 4 A1 A3 B1 B3 D1 D3 A5 A2 B5 B2 D5 D2 A4 A6 B4 B6 D4 D6 2 4 A1 A2 B1 B2 D1 D2 A3 A4 B3 B4 D3 D4 A5 A6 B5 B6 D5 D6 A7 A8 B7 B8 D7 D8 2 4 A1 A3 B1 B2 D1 D2 A2 A4 B3 B4 D3 D4 2 4 192 8 24 Al A3 B1 B3 C1 C3 D1 D3 A5 A2 B5 B2 C5 C2 D5 D2 A4 A6 B4 B6 C4 C6 D4 D6 2 4 256 8 32 X AlA2 B1 B2 C1 C2 D1 D2 A3 A4 B3 B4 C3 C4 D3 D4 A5 A6 B5 B6 C5 C6 D5 D6 A7 A8 B7 B8 C7 C8 D7 D8 2 4 256 16 16 Al A3 B1 B3 C1 C3 D1 D3 A2 A4 B2 B4 C2 C4 D2 D4 2 4 512 16 32 X Al A2 B1 B2 C1 C2 D1 D2 A3 A4 B3 B4 C3 C4 D3 D4 A5 A6 B5 B6 C5 C6 D5 D6 A7 A8 B7 B8 C7 C8 D7 D8 Installing System Components 103 Table 3 3 Memory Configurations Mixed DIMM Sizes K NOTE DIMMs A1 A8 are assigned to proces
47. 3 19 Installing or Removing an iDRAC6 Enterprise Card Optional 124 w n iDRAC6 enterprise card 2 VFlash media slot VFlash SD card 4 retention standoff posts 2 retention standoff tabs 2 6 iDRAC6 enterprise card connector If applicable connect the Ethernet cable from the iDRAC6 Enterprise Card connector on the system back panel See Figure 1 3 Close the system See Closing the System on page 85 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Enter the iDRAC6 configuration utility and set up the Ethernet mode See iDRAC6 Configuration Utility on page 79 Installing System Components Removing an iDRAC6 Enterprise Card VAN CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Ifapplicable disconnect the Ethernet cable from the iDRAC6 Enterprise Card connector on the system back panel See Figure 1 3 Open the system See Opening the System on page 84 4 Remove the VFlash media card if installed fr
48. 6 11 cooling fan assembly 12 internal dual SD module 82 Installing System Components Front Bezel Optional Removing the Front Bezel 1 Unlock the keylock at the left end of the bezel 2 Lift up the release latch next to the keylock 3 Rotate the left end of the bezel away from the front panel 4 Unhook the right end of the bezel and pull the bezel away from the system See Figure 3 2 Figure 3 2 Removing and Installing the Front Bezel 1 release latch 2 keylock 3 front bezel Installing the Front Bezel 1 Hook the right end of the bezel onto the chassis 2 Fit the free end of the bezel onto the system 3 Secure the bezel with the keylock See Figure 3 2 Installing System Components 83 Opening and Closing the System A WARNING Whenever you need to lift the system get others to assist you To A avoid injury do not attempt to lift the system by yourself CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Opening the System 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet and peripherals 2 Rotate the latch rel
49. A5 Memory module slot A5 Al Memory module slot A1 white release lever 20 BP_PWR Backplane power SATA DVD power and front panel USB connector 21 AS Memory module slot A8 A4 Memory module slot A4 white release lever A6 Memory module slot A6 A2 Memory module slot A2 white release lever 22 Cl Memory module slot C1 white release lever C5 Memory module slot C5 C3 Memory module slot C3 white release lever C7 Memory module slot C7 23 CPU3 Processor 3 socket 24 CPU Processor socket 25 FANI System cooling fan 1 connector 26 FAN2 System cooling fan 2 connector 27 PDB_CON Power distribution board connector 28 FAN3 System cooling fan 3 29 FAN4 System cooling fan 4 188 Jumpers and Connectors Item Connector Description 30 PWR_CONN Power connector 31 CTRL_PNL Control panel interface connector 32 Left PCIE _G2_X16 Expansion card riser 2 connector SAS Backplane Board Connectors Figure 6 2 SAS Backplane Board Connectors ae 1 power connector 2 SASA connector 3 SAS B connector 4 hard drive connectors 4 5 5 hard drive connectors 2 3 6 hard drive connectors 0 1 Jumpers and Connectors 189 Power Distribution Board Connectors Figure 6 3 Power Distribution Board Connectors 1 power supply connectors 2 2 12 pin power cable connector 3 mixed signal connector 190 Jumpers and Connectors Expansion Card Riser Board Components and PCle Buses Figure 6 4 PCle Expansion Card Riser 1 Components 1 s
50. Boot Manager screen or returns to the UEFI Boot Manager screen from the other program screens Displays the UEFI Boot Manager help file UEFI Boot Manager Screen Option Continue lt Boot options gt UEFI Boot Settings System Utilities Description The system attempts to boot to devices starting with the first item in the boot order If the boot attempt fails the system will continue with the next item in the boot order until the boot is successful or no more boot options are found Displays the list of available boot options marked with asterisks Select the boot option you wish to use and press Enter NOTE If you hot add a boot device press lt ESC gt to refresh the list of boot options Enables you to add delete enable or disable boot options change boot order or execute a one time boot option Enables you to access the System Setup program System Services Unified Server Configurator USC Diagnostics and BIOS level boot options Using the System Setup Program and UEFI Boot Manager 73 UEFI Boot Settings Screen Option Description Add Boot Option Adds a new boot option Delete Boot Option Deletes an existing boot option Enable Disable Boot Disables and enables a boot option in the boot option Option list Change Boot Order Changes the order of the boot option list One Time Boot From File Sets a one time boot option not included in the boot option list System Ut
51. Connect the cable to the power distribution board Install the cooling fan assembly See Installing the Cooling Fan Assembly on page 111 7 Install the power supplies in the system See Installing a Power Supply on page 95 8 Close the system See Closing the System on page 85 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Installing System Components 151 Control Panel Assembly Removing the Control Panel Display Module A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product If installed remove the front bezel See Removing the Front Bezel on page 83 Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 84 Disconnect the display module cable from the control panel board See Figure 3 30 Using a knife or a small flat blade screwdriver insert the blade beneath the front panel of the display and slide the blade across the bottom to lift the panel outward See Figure 3 30 Bend the panel upward to access to the mount
52. Dell PowerEdge R810 Hardware Owner s Manual Regulatory Model E05S Regulatory Type E05S001 DOLL Notes Cautions and Warnings K NOTE A NOTE indicates important information that helps you make better use of your computer A CAUTION A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed A WARNING A WARNING indicates a potential for property damage personal injury or death Information in this document is subject to change without notice 2010 Dell Inc All rights reserved Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo and PowerEdge are trademarks of Dell Inc Microsoft and Windows Server are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products Dell Inc disclaims any proprietary interest in trademarks and trade names other than its own Regulatory Model E05S Regulatory Type E05S001 February 2010 Rev A00 Contents 1 About Your System 11 Accessing System Features During Startup 11 Front Panel Features and Indicators 12 LCD Panel Features 14 Home Screen 2 0000
53. E2022 General General failure after video Check screen for specific failure error messages during POST Check screen message 36 About Your System Code Text Causes Corrective Actions E2023 BIOS unable The system BIOS could not See Troubleshooting to mirror enable memory mirroring System Memory on memory Check because of a faulty memory page 169 DIMMs module or an invalid memory configuration E2025 QPI QuickPath Interconnect See Getting Help on initializati QPI failure page 195 on error Contact support E2026 Memory Invalid memory Ensure that the memory initializati configuration modules are installed in a on error valid configuration See Contact General Memory Module support Installation Guidelines on page 100 See Getting Help on page 195 E2110 Multibit The memory module in slot Reseat the memory Error on DIMM has had a multi bit module in its socket Reseat error MBE If the problem persists DEMI see Troubleshooting System Memory on page 169 E2111 SBE log The system BIOS disabled Reseat the memory disabled on memory single bit error module in its socket DIMM SBE logging and will not Reseat DIMM log any more SBEs until the system is rebooted represents the memory module implicated by the BIOS About Your System If the problem persists see Troubleshooting System Memory on page 169 37 Code Text Causes Corrective Acti
54. Getting Help on page 195 E1414 CPU temp Specified processor is out of Ensure that the processor exceeding acceptable temperature heat sinks are properly range Check range installed See CPU heat Troubleshooting the sink Processors on page 178 and Troubleshooting System Cooling Problems on page 167 E1418 CPU not Specified processor is Ensure that the specified detected missing or bad and the processor is properly Check CPU is system isin an unsupported installed and is as per the seated configuration supported configuration properly See Table 3 5 and Troubleshooting the Processors on page 178 26 About Your System Code Text Causes Corrective Actions E141C Unsupported Processors are in an Check if the processors CPU configur unsupported configuration are installed as per the ation Check supported configuration CPU or BIOS For more information on revision supported processor configurations see Table 3 5 Ensure that your processors match and conform to the type described in the processor technical specifications outlined in your system s Getting Started Guide E141F CPU The system BIOS reported a Remove AC power to the protocol processor protocol error system for 10 seconds and error Power restart the system EYELE BE If the problem persists see Getting Help on page 195 E1420 CPU Bus The system BIOS reported a Remove AC power to the parity error Power cycle AC processor b
55. If you are permanently removing the power supply you must install a power supply blank to ensure proper system cooling See Installing the Power Supply Blank on page 96 94 Installing System Components Figure 3 8 Removing and Installing a Power Supply LS Q 4 W 1 power supply 2 power supply handle 3 velcro strap 4 release tab Installing a Power Supply 1 Verify that the power supplies are of the same type and have the same maximum output power K NOTE The maximum output power shown in watts is listed on the power supply label 2 If applicable remove the power supply blank See Removing the Power Supply Blank on page 96 Installing System Components 95 3 Slide the new power supply into the chassis until the power supply is fully seated and the release latch snaps into place See Figure 3 8 K NOTE If you unlatched the cable management arm in step 1 of the previous procedure relatch it For information about the cable management arm see the system s rack documentation 4 Connect the power cable to the power supply and plug the cable into a power outlet A CAUTION When connecting the power cable secure the cable with the Velcro strap NOTE When installing hot swapping or hot adding a new power supply in a system allow several seconds for the system to recognize the power supply and determine its status The power supply status indicator turns green to signify that the power supply i
56. Setup program s Time and Date fields Exit the System Setup program SAS Backplane Removing the SAS Backplane A N 3 A A 5 146 CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product If installed remove the front bezel See Removing the Front Bezel on page 83 Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 84 CAUTION To prevent damage to the drives and backplane you must remove the hard drives from the system before removing the backplane CAUTION You must note the number of each hard drive and temporarily label them before removal so that you can replace them in the same locations Remove the cooling shroud See Removing the Cooling Shroud on page 96 Remove all hard drives See Removing a Hard Drive Carrier on page 87 Installing System Components Disconnect the SAS data cable s and power cable from the backplane See Figure 3 28 If required disconnect the power data cable from the optical drive See See Removing an Optical Drive on page 91
57. SuperIO SIO failure Remove AC power to the failure system for 10 seconds and Power cycle restart the system AC If the problem persists see Getting Help on page 195 E201B Keyboard Keyboard controller failure Remove AC power to the Controller system for 10 seconds and error Power restart the system cycle AC If the problem persists see Getting Help on page 195 About Your System 35 Code Text Causes Corrective Actions E201C SMI System management Remove AC power to the initializati interrupt SMI system for 10 seconds and on failure initialization failure restart the system PONGE Cycle If the problem persists ngs see Getting Help on page 195 E201D Shutdown test BIOS shutdown test failure Remove AC power to the failure system for 10 seconds and Power cycle restart the system RCs If the problem persists P P see Getting Help on page 195 E201E POST memory BIOS POST memory test See Troubleshooting test failure failure System Memory on Check DIMMs page 169 If the problem persists see Getting Help on page 195 E2020 CPU Processor configuration Check screen for specific configuratio failure error messages See n failure Troubleshooting the Check screen Processors on page 178 message E2021 Incorrect Incorrect memory Check screen for specific memory configuration error messages See configur Troubleshooting System ation Review Memory on page 169 User Guide
58. Turn on or restart your system 2 Press lt Ctrl gt lt E gt when prompted during POST If your operating system begins to load before you press lt Ctrl gt lt E gt allow the system to finish booting and then restart your system and try again Using the System Setup Program and UEFI Boot Manager 79 80 Using the System Setup Program and UEFI Boot Manager Installing System Components Recommended Tools You may need the following items to perform the procedures in this section Key to the system keylock e 1 and 2 Phillips screwdrivers e T8 and T10 Torx drivers e Wrist grounding strap Inside the System A WARNING Whenever you need to lift the system get others to assist you To avoid injury do not attempt to lift the system by yourself VAN CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Installing System Components 81 Figure 3 1 Inside the System 1 cooling shroud 2 power supply bays 2 3 expansion card riser 2 4 expansion card riser 1 5 heat sinks 4 6 memory modules 32 7 hard drives 6 8 control panel 9 optical drive optional 10 cooling fans
59. Using the System Setup Program and UEFI Boot Manager on page 59 Run the appropriate online diagnostic test See Using Online Diagnostics on page 181 Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 84 Ensure that the interface cable is securely connected to the optical drive and to the system board See Optical Drive on page 91 Ensure that a power cable is properly connected to the drive Close the system See Closing the System on page 85 Reconnect the system to the electrical outlet and turn on the system and attached peripherals If the problem is not resolved see Getting Help on page 195 Troubleshooting Your System 173 Troubleshooting a Tape Backup Unit K NOTE When troubleshooting a tape drive see the tape drive documentation at support dell com manuals or the documentation that shipped with the drive Ensure that the tape drive is turned on Try using a different tape cartridge Ensure that the device drivers for the tape drive are installed and are configured correctly See your tape drive documentation for more information about device drivers Ensure that the tape drive s interface cable is fully connected to the external port on the controller card For SCSI tape drives verify that the tape drive is configured for a unique SCSI ID number and that the tape drive is terminated or not terminat
60. able 3 5 Replace the memory modules See Installing Memory Modules on page 105 Replace the RAID battery carrier See Figure 3 21 Replace the RAID battery See Installing the RAID Battery on page 130 Replace the cable clamp See Figure 3 10 Install the cooling fan assembly See Installing the Cooling Fan Assembly on page 111 Installing System Components 16 17 18 19 20 21 22 23 24 25 If applicable install the NIC hardware key on the system board See Internal NIC Hardware Key on page 113 Install the expansion card risers See Installing Expansion Card Riser 1 on page 121 and Installing Expansion Card Riser 2 on page 122 Install all expansion cards and the integrated storage controller card See Installing an Expansion Card on page 116 and Installing the Integrated Storage Controller Card on page 128 Slide the front chassis assembly back into the system See Front Chassis Assembly on page 98 Connect the cables to the system board assembly SAS backplane control panel board and the optical drive Route the power data cables along the chassis wall See step 2 and step 3 of Sliding the Front Chassis Assembly on page 98 Replace the cooling shroud See Installing the Cooling Shroud on page 97 Close the system See Closing the System on page 85 If applicable install the front bezel See Installing the Front Bezel on page 83 Reconnect the system to its electr
61. age 22 and System Messages on page 40 Troubleshooting External Connections Ensure that all external cables are securely attached to the external connectors on your system before troubleshooting any external devices See Figure l 1 and Figure 1 3 for the front and back panel connectors on your system Troubleshooting Your System 161 Troubleshooting the Video Subsystem 1 Check the system and power connections to the monitor 2 Check the video interface cabling from the system to the monitor 3 If two monitors are attached to the system disconnect one monitor The system supports only one monitor attached to either the front or rear video connector Run the appropriate online diagnostic test See Using Online Diagnostics on page 181 If the tests run successfully the problem is not related to video hardware If the tests fail see Getting Help on page 195 Troubleshooting a USB Device 162 1 Use the following steps to troubleshoot a USB keyboard and or mouse For other USB devices go to step 2 a Disconnect the keyboard and mouse cables from the system briefly and reconnect them b Connect the keyboard mouse to the USB port s on the opposite side of the system If the problem is resolved restart the system enter the System Setup program and check if the nonfunctioning USB ports are enabled c Replace the keyboard mouse with another working keyboard mouse If the problem is resolved replace
62. al outlet and turn the system on including any attached peripherals 10 If applicable install the front bezel See Installing the Front Bezel on page 83 Figure 3 7 Removing and Installing the Optical Drive 1 power data cable 2 release tab 3 optical drive 92 Installing System Components Installing an Optical Drive A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 If installed remove the front bezel See Removing the Front Bezel on page 83 2 Turn off the system including any attached peripherals and disconnect the system from its electrical outlet Open the system See Opening the System on page 84 4 Slide the optical drive into the optical drive bay until the blue release tab snaps into place See Figure 3 7 5 Connect the power data cable to the back of the drive You must route the cable properly on the side of the system to prevent it from being pinched or crimped For more information see step 2 and step 3 of Sliding the Front Chassis Assembly on page 98 6 Close the system See Closing the System on page 85 Reconnect the system and periphera
63. ated in its connector See Installing an Expansion Card on page 116 Close the system See Closing the System on page 85 Reconnect the system to the electrical outlet and turn on the system and attached peripherals 8 If the problem is not resolved turn off the system and attached peripherals and disconnect the system from the electrical outlet 9 Open the system See Opening the System on page 84 Troubleshooting Your System 177 10 11 12 13 14 Remove all expansion cards installed in the system See Removing an Expansion Card on page 118 Close the system See Closing the System on page 85 Reconnect the system to the electrical outlet and turn on the system and attached peripherals Run the appropriate online diagnostic test If the tests fail see Getting Help on page 195 For each expansion card you removed in step 10 perform the following steps a Tur off the system and attached peripherals and disconnect the system from the electrical outlet b Open the system See Opening the System on page 84 c Reinstall one of the expansion cards d Close the system See Closing the System on page 85 e Run the appropriate diagnostic test If the tests fail see Getting Help on page 195 Troubleshooting the Processors TS CAUTION Many repairs may only be done by a certified service technician You 178 should only perform troubleshooting and simple repairs as authorized in your prod
64. bstructions If required free the power data cables from the chassis walls Press the release tabs inwards and slide the assembly forward and away from the chassis See Figure 3 10 Installing System Components Figure 3 10 Front Chassis Assembly 1 front chassis assembly 2 control panel cable USB cable 4 SAS backplane power cable cable clamp 6 RAID battery carrier 8 release tabs 2 SATA cable SAS cables 2 Oo N A w To slide the front chassis assembly back into the chassis 1 Slide the assembly inside until the assembly snaps into position K NOTE For proper system cooling make sure that the cables inside the system do not obstruct airflow 2 Route the SAS and SATA cables along the chassis wall and the RAID battery carrier See Figure 3 10 Installing System Components 99 3 Route the SAS backplane USB optical drive power cables through the cable clamp and the control panel cable along the chassis wall See Figure 3 10 VAN CAUTION To prevent the memory modules from being damaged ensure that all cables connected to the front chassis assembly are free of obstructions 4 Replace the cooling shroud See Installing the Cooling Shroud on page 97 5 Close the system See Closing the System on page 85 6 If applicable install the front bezel See Installing the Front Bezel on page 83 System Memory Your system supports ECC DDR3 registered DIMMs RDIMMs Single dual and quad rank DIMMs can be
65. by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product K NOTE Invalid memory configurations can cause your system to halt at startup without video output See General Memory Module Installation Guidelines on page 100 and verify that your memory configuration complies with all applicable guidelines 1 Ifthe system is operational run the appropriate online diagnostic test See Using Online Diagnostics on page 181 If diagnostics indicates a fault follow the corrective actions provided by the diagnostic program 2 Ifthe system is not operational turn off the system and attached peripherals and unplug the system from the power source Wait at least 10 seconds and then reconnect the system to power 3 Turn on the system and attached peripherals and note the messages on the screen Go to step 12 if an error message appears indicating a fault with a specific memory module 4 Enter the System Setup program and check the system memory setting See Memory Settings Screen on page 63 Make any changes to the memory settings if needed If the memory settings match the installed memory but a problem is still indicated go to step 12
66. ce the memory modules See Removing Memory Modules on page 107 and Installing Memory Modules on page 105 Message Causes Corrective Actions DIMM Unsupported memory Ensure that the memory unsupported modules modules are installed in a DIMM lt x gt Lockstep pair DIMM lt y amp z gt disabled Please replace the DIMM or remove the lockstep pair valid configuration See General Memory Module Installation Guidelines on page 100 DIMM mismatch DIMM lt x gt Lockstep pair DIMM lt y amp z gt disabled Please replace the lockstep pair with matching DIMM s Locked step pairs do not match Ensure that the memory modules are installed in a valid configuration See General Memory Module Installation Guidelines on page 100 About Your System 47 Message Causes Corrective Actions MemBIST timeout DIMM lt x gt Lockstep Pair DIMM lt x amp y gt disabled Please replace the DIMM s or remove the lockstep pair MemBIST error DIMM lt x gt Lockstep Pair DIMM lt x amp y gt disabled Please replace the DIMM s or remove the lockstep pair DDR training error DIMM lt x gt Lockstep Pair DIMM lt x amp y gt disabled Please replace the DIMM or remove the lockstep pair 48 The memory modules are not properly seated The memory module connector may be exposed to dust Faulty memory module About Your System Replace or reseat the
67. d you cannot change the system password Disabling the password jumper on the system board sets System Password to Disabled and you cannot change or enter a new system password When a system password is not assigned and the password jumper on the system board is in the enabled position System Password is Not Enabled and Password Status is Unlocked To assign a system password 1 Verify that Password Status is Unlocked 2 Highlight the System Password option and press lt Enter gt 3 Type your new system password You can use up to 32 characters in your password As you type placeholders appear in the field The password assignment is not case sensitive Certain key combinations are invalid and if you enter one the system beeps To erase a character press lt Backspace gt or the left arrow key K NOTE To escape from the field without assigning a system password press lt Enter gt to move to another field or press lt Esc gt prior to completing step 5 Press lt Enter gt To confirm your password type it a second time and press lt Enter gt System Password changes to Enabled Exit the System Setup program and begin using your system Using the System Setup Program and UEFI Boot Manager 75 6 Either reboot the system now for the password protection to take effect or continue working K NOTE Password protection does not take effect until the system reboots Using Your System Password to Secure Your System
68. d to the system but lost its AC input source for the specified power supply If the problem persists see Troubleshooting Power Supplies on page 167 E1620 283 Power Supply W AC power error Check PSU cables About Your System Specified power supply s AC input is outside the allowable range Check the AC power source for the specified power supply If the problem persists see Troubleshooting Power Supplies on page 167 Code Text Causes Corrective Actions E1624 Lost power The power supply subsystem See Troubleshooting supply is no longer redundant If Power Supplies on redundancy the remaining power supply page 167 Check PSU fails the system will shut cables down E1626 Power Supply The power supplies inthe Ensure that power Mismatch system are not of the same supplies with matching PSU1 W wattage wattage are installed See PSU2 W the Technical Specifications outlined in your system s Getting Started Guide E1629 Power The system configuration Turn off power to the required gt requires more power than system reduce the PSU wattage the power supplies can hardware configuration or Check PSU and provide even with install higher wattage config throttling power supplies and then restart the system E1631 System power The processors and memory Remove AC power to the draw exceeded throttling is not sufficient to system for 10 seconds and thr
69. ded with your processor kit and apply all of the thermal grease in the applicator to the center of the topside of the new processor c Place the heat sink on the processor See Figure 3 23 d Close the heat sink release levers See Figure 3 23 Replace the cooling shroud See Installing the Cooling Shroud on page 97 Close the system See Closing the System on page 85 Reconnect your system and peripherals to their electrical outlets and turn on the system Press lt F2 gt to enter the System Setup program and check that the processor information matches the new system configuration See Entering the System Setup Program on page 60 Installing System Components 16 Run the system diagnostics to verify that the new processor operates correctly For information about running the diagnostics see Running the Embedded System Diagnostics on page 182 FlexMem Bridge FlexMem Bridges are installed in empty processor sockets 3 and 4 to support one and two processor configurations With FlexMem Bridges installed processor can access DIMMs assigned to processor socket 3 and processor 2 can access DIMMs assigned to processor socket 4 For more information on different processor configurations see Table 3 5 Installing a FlexMem Bridge A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as d
70. done by a certified service technician You 164 should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 84 Disassemble components from the system See Installing System Components on page 81 e Hard drives e Cooling fan assembly SD cards e USB memory key Troubleshooting Your System un Oo 0a A e NIC hardware key e Internal Dual SD Module e Expansion cards and both expansion card risers e Integrated storage controller iDRAC6 Enterprise card e Power supplies e Processors and heat sinks Let the system dry thoroughly for at least 24 hours Reinstall the components you removed in step 3 Close the system See Closing the System on page 85 Reconnect the system to the electrical outlet and turn on the system and attached peripherals If the system does not start properly see Getting Help on page 195 Run the appropriate online diagnostic test See Using Online Diagnostics on page 181 If the tests fail see Getting Help on page 195 Troubleshooting a Damaged System A CAUTION Man
71. drive The specified hard drive See Troubleshooting a fault Review experienced a fault Hard Drive on page 174 amp clear SEL E1812 Hard drive The specified hard drive is Information only removed removed from the system Check drive E1A11 PCI Riser PCle risers are not Reinstall the expansion hardware amp configured correctly Some card riser See Expansion configuratio invalid configurations Cards and Expansion n mismatch prevent the system from Card Risers on page 114 Reconfigure powering on and Expansion Card Risers on page 119 If the problem persists the riser card or system board is faulty See Getting Help on page 195 32 About Your System Code Text Causes Corrective Actions E1A12 PCI Riser not One or both of the PCle Reinstall the missing riser detected risers are missing This card s See Installing Check Riser prevents the system from Expansion Card Riser 1 powering on on page 121 and Installing Expansion Card Riser 2 on page 122 E1813 Internal Dual The internal dual SD Reseat the internal dual SD Module module card failed SD module card card If the problem persists failed Check see Getting Help on SD card page 195 E1814 Internal SD The internal dual SD Change the write protect Module Card module card is write switch setting on SD card write protected and cannot be protected used Check SD card E1815 Internal Dual The internal dua
72. dule See Removing Memory Modules on page 107 and Installing Memory Modules on page 105 1 Ensure that the memory module connectors and processor sockets are clean Verify that there are no bent pins on the processor If the processor has bent pins see Getting Help on page 195 About Your System 45 Message Causes Corrective Actions DIMMs lt x gt disabled MemBIST error DIMMs lt x gt disabled MemBIST timeout DIMMs lt x gt disabled not found Rank DIMMs lt x gt disabled DIMM communication error DIMMs lt x gt disabled DDR training failure DIMMs lt x gt disabled Simple memory test failure DIMMs lt x gt disabled Simple memory test failure DIMMs lt x gt disabled Invalid DIMM 46 The memory module is not properly seated The memory module connector or the processor socket may be exposed to dust Unsupported memory module Unsupported memory modules in the first locked step pair About Your System Replace or reseat the memory module s See Removing Memory Modules on page 107 and Installing Memory Modules on page 105 1 Ensure that the memory module connectors are clean and supported memory modules are installed in a valid configuration See General Memory Module Installation Guidelines on page 100 See General Memory Module Installation Guidelines on page 100 Repla
73. e 1 Serial Device 2 or Remote Access Device has access to the external serial connector NOTE Only Serial Device 2 can be used for Serial Over LAN SOL To use console redirection by SOL configure the same port address for console redirection and the serial device Displays the failsafe baud rate used for console redirection BIOS attempts to determine the baud rate automatically This failsafe baud rate is used only if the attempt fails This rate should not be adjusted Sets the remote console terminal type either VT100 VT220 or ANSI Enables or disables BIOS console redirection when the operating system is loaded Embedded Server Management Screen Option Description Front Panel LCD Options User Defined LCD String Options are User Defined String Model Number or None If the LCD Home screen is set to an option other than these three choices the option will be displayed as Advanced in the BIOS In this event the option cannot be changed in the BIOS unless it is changed back to User Defined String Model Number or None through another LCD configuration utility such as the iDRAC6 Configuration Utility or the LCD panel menu You can enter a name or other identifier for the system to be displayed on the LCD module screen 68 Using the System Setup Program and UEFI Boot Manager Power Management Screen Option Description Power Management CPU Power and Performance Managemen
74. ease lock counter clockwise to the unlocked position See Figure 3 3 3 Lift the latch and slide the cover toward the back of the system 84 Grasp the cover on both sides and lift the cover away from the system See Figure 3 3 Installing System Components Figure 3 3 Opening and Closing the System 2 2 1 latch 2 latch release lock 3 cover Closing the System 1 Place the cover onto the chassis and offset it slightly toward the back of the system so that the slots on the sides of the cover fit into the corresponding hooks on the sides of the chassis See Figure 3 3 Slide the cover toward the front of the chassis till it snaps in position Push down the latch to secure the cover into the closed position Rotate the latch release lock in the clockwise direction to secure the cover Installing System Components 85 Hard Drives All drives connect to the system board through the SAS SATA backplane board mounted on the front chassis assembly Hard drives are supplied in hot swappable drive carriers that fit in the hard drive bays A CAUTION Before attempting to remove or install a drive while the system is running see the documentation for the SAS controller card to ensure that the host adapter is configured correctly to support hot swap drive removal and installation A CAUTION Do not turn off or reboot your system while the drive is being formatted Doing so can cause a drive failure NOTE Use only drives that
75. ect See Installing the Integrated Storage Controller Card on page 128 and Figure 6 2 l Troubleshooting Your System Ensure that the cables are firmly connected to the storage controller and the SAS backplane board 10 Close the system See Closing the System on page 85 11 Reconnect the system to its electrical outlet and turn on the system and attached peripherals If the problem persists see Getting Help on page 195 Troubleshooting Expansion Cards A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product K NOTE When troubleshooting an expansion card see the documentation for your operating system and the expansion card 1 Run the appropriate online diagnostic test See Using Online Diagnostics on page 181 2 Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 84 Verify that the installed expansion cards are compliant with the expansion card installation guidelines See Expansion Card Installation Guidelines on page 114 5 Ensure that each expansion card is firmly se
76. ed based on the interface cable used to connect the drive See the documentation for the tape drive for instructions on selecting the SCSI ID number and enabling or disabling termination Run the appropriate online diagnostics tests See Using Online Diagnostics on page 181 If you cannot resolve the problem see Getting Help on page 195 Reinstall the tape backup software as instructed in the tape backup software documentation See your tape documentation for information about reinstalling the software and troubleshooting the tape drive Troubleshooting a Hard Drive A CAUTION Many repairs may only be done by a certified service technician You 174 should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION This troubleshooting procedure can destroy data stored on the hard drive Before you proceed back up all files on the hard drive Run the appropriate online diagnostics test See Using Online Diagnostics on page 181 l Troubleshooting Your System Depending on the results of the diagnostics test proceed as needed through the following steps If applicable remove the bezel See Removing the Front Bezel on page 83 If your system has a RAID cont
77. ee RAS 72 Entering the UEFI Boot Manager 72 Using the UEFI Boot Manager Navigation Keys 20004 72 UEFI Boot Manager Screen 73 UEFI Boot Settings Screen 74 System Utilities Screen 74 System and Setup Password Features 74 Using the System Password 75 Contents Using the Setup Password 71 Embedded System Management 78 iDRAC6 Configuration Utility 79 Entering the iDRAC6 Configuration Utility 79 Installing System Components 81 Recommended Tools 81 Inside the System 0 81 Front Bezel Optional 83 Removing the Front Bezel 83 Installing the FrontBezel 83 Opening and Closing the System 84 Opening the System 84 Closing the System 85 Hard Drives uaaa aaa 86 Removing a Hard Drive Blank 86 Installing a Hard Drive Blank naaa 87 Removing a Hard Drive Carrier 87 Installing a Hard Drive Carrier 89 Removing a Hard Drive From a Hard Drive Carrier 2 2 eee eee 90 Installing a Hard Drive Into a Hard Drive Carrier 2 91 Optical Drive 0004 91 Removing an Optical Drive 91 Installing an Optical Drive 93 Power Supplies 0000 94 Contents Co
78. emory Displays the type of system memory Displays the system memory speed Displays the amount of video memory Specifies whether system memory tests are run at system boot Options are Enabled and Disabled Specifies whether redundant memory is enabled on the system Options are Mirror and Spare When Mirror mode is enabled only half of the memory size is reported to the operating system If Spare mode is enabled the spare portion of the memory is not reported to the operating system Using the System Setup Program and UEFI Boot Manager 63 Option Description Node Interleaving Disabled default If this field is Enabled memory interleaving is supported if a symmetric memory configuration is installed If Disabled the system supports Non Uniform Memory architecture NUMA asymmetric memory configurations Processor Settings Screen Option Description 64 bit Specifies if the processor s support 64 bit extensions Core Speed Displays the processor clock speed Bus Speed Displays the processor bus speed Logical Processor Enabled default Virtualization Technology Disabled default Adjacent Cache Line Prefetch Enabled default Hardware Prefetcher Enabled default Execute Disable Enabled default Number of Cores per Processor All default Turbo Mode 64 On processors that support Simultaneous Multi Threading SMT technology each processor core supports up to two log
79. emove all processors except for processor and processor 2 See Removing a Processor on page 134 Install the cooling fan assembly See Installing the Cooling Fan Assembly on page 111 Close the system See Closing the System on page 85 Reconnect the system to the electrical outlet and turn on the system and attached peripherals Run the appropriate online diagnostic test If the test fails the processor is faulty See Getting Help on page 195 Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 84 Remove the cooling fan assembly See Removing the Cooling Fan Assembly on page 110 Replace processor and processor 2 with processor 3 and processor 4 See Removing a Processor on page 134 Troubleshooting Your System 179 22 Install the cooling fan assembly See Installing the Cooling Fan Assembly on page 111 23 Close the system See Closing the System on page 85 24 Repeat step 15 through step 17 If your system has more than two processors continue installing and testing each processor in the processor 1 slot until you determine the faulty processor and then replace the faulty processor If you have tested all the processors and the problem persists the system board is faulty See Getting Help on page 195 180 Troubleshooting Your System Running the System Diagnostics If you experience a
80. er card edge making sure not to touch the middle of the memory module Installing System Components 105 Figure 3 11 Installing and Removing a Memory Module wo 10 11 12 106 28 memory module 2 memory module socket ejectors 2 alignment key Align the memory module s edge connector with the alignment key of the memory module socket and insert the memory module in the socket K NOTE The memory module socket has an alignment key that allows you to install the memory module in the socket in only one way Press down on the memory module with your thumbs to lock the memory module into the socket When the memory module is properly seated in the socket the ejectors on the memory module socket align with the ejectors on the other sockets that have memory modules installed Repeat step 6 through step 9 of this procedure to install the remaining memory modules See Table 3 2 and Table 3 3 Slide the front chassis assembly into the chassis See Front Chassis Assembly on page 98 If applicable install the front bezel See Installing the Front Bezel on page 83 Installing System Components 13 14 15 16 17 Install the cooling shroud See Installing the Cooling Shroud on page 97 Close the system See Closing the System on page 85 Start up the system press lt F2 gt to enter the System Setup program and check the System Memory setting on the main System Setup screen The system sho
81. es upward until the FlexMem Bridge is released from the socket See Figure 3 26 6 Close the processor shield See Figure 3 26 Rotate the socket release lever down until it snaps into place See Figure 3 26 8 Replace the heat sink blank on the empty processor socket See Processors on page 133 9 Close the system See Closing the System on page 85 Installing System Components 143 10 Reconnect your system and peripherals to their electrical outlets and turn on the system System Battery Replacing the System Battery A WARNING There is a danger of a new battery exploding if it is incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer See your safety information for additional information A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 84 144 Installing System Components Figure 3 27 Replacing the System Battery h 1 positive side of bat
82. eshold keep system power restart the system Contact consumption below the If the problem persists support maximum safe level with see Getting Help on current power supply page 195 configuration E1632 PowerSafe The processors and memory Remove AC power to the event have been throttled to keep system for 10 seconds and Contact system power consumption restart the system support below the maximum safe level with current power supply configuration About Your System If the problem persists see Getting Help on page 195 29 Code Text Causes Corrective Actions E1710 I O channel The system BIOS reported Check the SEL for more check error an I O channel check information and then Review amp clear the SEL Remove clear SEL AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help on page 195 E1711 PCI parity The system BIOS reported a Remove and reseat the error on Bus PCI parity error ona PCle expansion cards If Device component that residesin the problem persists see Function PCI configuration space at Troubleshooting bus device Expansion Cards on function page 177 PCI parity The system BIOS reported a Remove and reseat the error on Slot PCI parity error on a PCle expansion cards If Review amp component that resides in the problem persists see clear SEL the specified slot Troubleshooting Expansion Ca
83. f any system components were just upgraded return the system to the previous configuration If the system boots without this warning then the replaced component s are not supported with this power supply See Power Supplies on page 94 The memory configuration is not optimal The recommended memory configuration is lt message gt 56 Invalid memory configuration The system will run but with reduced functionality About Your System Ensure that the memory modules are installed in a valid configuration See General Memory Module Installation Guidelines on page 100 If the problem persists see Troubleshooting System Memory on page 169 Message Causes Corrective Actions Write fault Write fault on selected drive Faulty USB device USB medium optical drive assembly hard drive or hard drive subsystem Replace the USB medium or device Ensure that the USB SAS backplane or SATA cables are properly connected See Troubleshooting a USB Device on page 162 Troubleshooting an Internal USB Key on page 171 and Troubleshooting a Hard Drive on page 174 Warning QPI links operating in Slow Speed Mode Warning QPI link between lt Agent X gt Port lt Y gt and lt Agent X1 gt lt Port Yl gt failed Warning QPI link between lt Agent X gt Port lt Y gt and lt Agent X1 gt lt Port Y1 gt degraded to half width The processor has bent pins The
84. f the problem persists see Troubleshooting an Internal USB Key on page 171 Troubleshooting a USB Device on page 162 Troubleshooting an Optical Drive on page 173 and Troubleshooting a Hard Drive on page 174 See Using the System Setup Program and UEFI Boot Manager on page 59 for information on setting the order of boot devices Check the hard drive configuration settings in the System Setup program See Using the System Setup Program and UEFI Boot Manager on page 59 If necessary install the operating system on your hard drive See your operating system documentation No timer tick interrupt Faulty system board See Getting Help on page 195 PCI BIOS failed to install PCle device BIOS Option ROM checksum failure detected during shadowing Cables to expansion card s loose faulty or improperly installed expansion card s Reseat the expansion card s Ensure that all appropriate cables are securely connected to the expansion card s If the problem persists see Troubleshooting Expansion Cards on page 177 About Your System 51 Message Causes Corrective Actions PCIe Training Error Expected Link Width is x Actual Link Width is y Plug amp Play Configuration Error Faulty or improperly installed PCle card in the specified slot Error encountered in initializing PCle device faulty system board Reseat the PCle card in the specified slot nu
85. g Fan A WARNING Opening or removing the system cover when the system is on may expose you to a risk of electric shock Exercise utmost care while removing or installing cooling fans A WARNING Allow time for the fan to stop spinning after removing it from the system A WARNING Do not attempt to operate the system without the cooling fans 108 Installing System Components VAN CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product K NOTE The procedure for removing each individual fan module is the same 1 Open the system See Opening the System on page 84 2 Press the release tab and lift the fan out of the cooling fan assembly See Figure 3 12 Figure 3 12 Removing and Installing a Cooling Fan 1 fan assembly 2 release tab 3 fan module Installing System Components 109 Installing a Cooling Fan A WARNING Opening or removing the system cover when the system is on may expose you to a risk of electric shock Exercise utmost care while removing or installing cooling fans 1 Align the connector on the fan with the connector on the system board 2 Lower the fan into the co
86. have been tested and approved for use with the SAS SATA backplane board When you format a hard drive allow enough time for the formatting to be completed Be aware that high capacity hard drives can take a number of hours to format Removing a Hard Drive Blank A CAUTION To maintain proper system cooling all empty hard drive bays must have drive blanks installed 1 If installed remove the front bezel See Removing the Front Bezel on page 83 2 Grasp the front of the hard drive blank press the release button and slide the blank out until it is free of the drive bay See Figure 3 4 86 Installing System Components Figure 3 4 Removing or Installing a Hard Drive Blank 1 hard drive blank 2 release button Installing a Hard Drive Blank 1 If installed remove the front bezel See Removing the Front Bezel on page 83 2 Insert the drive blank into the drive bay until the release button clicks into place 3 If applicable install the front bezel See Installing the Front Bezel on page 83 Removing a Hard Drive Carrier A CAUTION Ensure that your operating system supports hot swap drive installation See the documentation supplied with the operating system 1 If installed remove the front bezel See Removing the Front Bezel on page 83 2 From the management software prepare the drive for removal Wait until the hard drive indicators on the drive carrier signal that the drive can be removed safely See your controlle
87. he expansion card installation guidelines have not been followed See Expansion Card Installation Guidelines on page 114 Troubleshooting a Fan A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Open the system See Opening the System on page 84 CAUTION The cooling fans are hot swappable To maintain proper cooling while the system is on only replace one fan at a time Locate the faulty fan indicated by the LCD panel or the diagnostic software Remove and reseat the fan See Removing a Cooling Fan on page 108 and Installing a Cooling Fan on page 110 K NOTE Wait at least 30 seconds for the system to recognize the fan and determine whether it is working properly If the problem is not resolved install a new fan See Removing a Cooling Fan on page 108 and Installing a Cooling Fan on page 110 If the replacement fan is working properly close the system See Closing the System on page 85 If the replacement fan does not operate see Getting Help on page 195 l Troubleshooting Your System Troubleshooting System Memory A CAUTION Many repairs may only be done
88. ical outlet and turn the system on including any attached peripherals Installing System Components 159 160 Installing System Components Troubleshooting Your System Safety First For You and Your System A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Troubleshooting System Startup Failure If your system halts during startup prior to video imaging or LCD messaging especially after installing an operating system or reconfiguring your system s hardware check for the following conditions e Ifyou boot the system to the BIOS boot mode after installing an operating system from the UEFI Boot Manager the system will hang The reverse is also true You must boot to the same boot mode in which you installed the operating system See Using the System Setup Program and UEFI Boot Manager on page 59 e Invalid memory configurations could cause the system to halt at startup without any video output See System Memory on page 100 For all other startup issues note the LCD panel messages and any system messages that appear onscreen For more information see LCD Status Messages on p
89. ical processors If this field is set to Enabled the BIOS reports both logical processors If set to Disabled only one logical processor is monitored by the BIOS Enabled permits virtualization software to use the virtualization technology incorporated in the processor NOTE Disable this feature if your system will not be running virtualization software Enable or disables system optimization for sequential memory access Enables or disables the hardware prefetcher Enables or disables Execute Disable Memory Protection Technology If set to All the maximum number of cores in each processor is enabled If Turbo Boost Technology is supported by the processor s enables or disables Turbo Mode Using the System Setup Program and UEFI Boot Manager Option Description CIE Enabled default C States Disabled default Processor X Family Model Stepping When set to Enabled the processor s can switch to a minimum performance state when idle When set to Enabled the processor can operate in all available power states Displays the family and model number of each processor A submenu displays the core speed the amount of cache memory and the number of cores of the processor s SATA Settings Screen Option Description Embedded SATA ATA Mode enables the integrated SATA controller Off Off default disables the controller Port A Auto enables BIOS support for the device attached to Off default
90. ide information about the test and the test results e Results Displays the test that ran and the result e Errors Displays any errors that occurred during the test e Help Displays information about the currently selected device component or test Running the System Diagnostics 183 e Configuration Displays basic configuration information about the currently selected device e Parameters Displays parameters that you can set for the test 184 Running the System Diagnostics Jumpers and Connectors System Board Jumper For information on resetting the password jumper to disable a password see Disabling a Forgotten Password on page 193 Table 6 1 System Board Jumper Settings Jumper Setting Description PWRD_EN i default The password feature is enabled pins 2 4 o0 The password feature is disabled and iDRAC6 local access is unlocked at the next AC power cycle pins 4 6 NVRAM_CLR pg default The configuration settings are retained at system boot pins 3 5 oo The configuration settings are cleared at the next system boot pins 1 3 Jumpers and Connectors 185 System Board Connectors ectors Figure 6 1 System Board Conn Table 6 2 System Board Jumpers and Connectors Item Connector Description 1 SLOT4_PCIE_G2_X8 Slot4 PCle x8 link expansi
91. idge on page 141 If you are removing the processor from processor socket 2 you must install a heat sink blank in the empty socket Installing a Processor A CAUTION Many repairs may only be done by a certified service technician You ND 138 should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE See Table 3 5 for guidelines on different processor configurations NOTE In a single processor configuration the CPU1 socket must be used If applicable remove the plastic socket cover that covers the processor socket See Figure 3 25 Installing System Components Figure 3 25 Removing the Cover From the Processor Socket 1 plastic socket cover 2 processor socket 2 Remove the processor from the packing material by the processor s edges only Do not touch the bottom of the processor Handle the processor carefully with your fingers on the side edges Place your hand beneath the processor when you are moving it to the system Locate the pin 1 indicator on the system board socket Locate the pin 1 indicator on the top of the processor The pin 1 indicator is shown as a triangle on the top of the processor See Figure 3 24 VAN CAUTION Positioning the p
92. ilities Screen Option Description System Setup Accesses the System Setup program without rebooting System Services Restarts the system and access the Lifecycle Controller which allows you to run utilities such as system diagnostics BIOS Boot Manager Accesses the BIOS level boot options list without rebooting This option enables you to conveniently switch to BIOS boot mode if you need to boot to a device with a non UEFI operating system such as a bootable DOS media with diagnostics software Reboot System Restarts the system System and Setup Password Features K NOTE For a forgotten password see Disabling a Forgotten Password on page 193 Your system is shipped without the system password feature enabled Operate the system only with system password protection VAN CAUTION The password features provide a basic level of security for the data on your system VAN CAUTION Anyone can access the data stored on your system if the system is running and unattended 74 Using the System Setup Program and UEFI Boot Manager Using the System Password When a system password is assigned the system prompts for the password during start up Assigning a System Password Before assigning a system password enter the System Setup program and check the System Password option When a system password is assigned System Password is Enabled If Password Status is Unlocked you can change the system password If Locke
93. ing System Components 113 Figure 3 15 Installing a NIC Hardware Key y A a 1 NIC hardware key 2 ISCSI KEY connector 5 Close the system See Closing the System on page 85 6 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Expansion Cards and Expansion Card Risers Expansion Card Installation Guidelines Your system supports up to six Generation 2 PCle expansion cards installed in connectors on the system board and two expansion card risers To locate the expansion card connectors on the system board see Figure 6 1 and to locate the expansion card connectors on the expansion card risers see Figure 6 4 and Figure 6 5 The following are the slot configurations on the risers and the system board 114 Installing System Components Riser Slot 1 x8 link expansion slot 24 13 cm 9 5 length Slot 2 x4 link expansion slot low profile 24 13 cm 9 5 maximum length with a standard height bracket System Board Slot 3 x8 link expansion slot low profile 24 13 cm 9 5 length Slot 4 x8 link expansion slot low profile 24 13 cm 9 5 length Riser 2 Slot 5 x8 link expansion slot 24 13 cm 9 5 length Slot 6 x8 link expansion slot 24 13 cm 9 5 length NOTE It is recommended that you populate slot 3 or slot 4 with an x8 card having a low profile bracket before populating slot 2 VAN CAUTION To ensure proper cooling only two out of the six
94. ing screws Using a T10 Torx driver remove the two screws that secure the display module to the system chassis Remove the display module from the chassis cutout Installing the Control Panel Display Module 152 1 Insert the display module into the chassis cutout and secure the module with the two Torx screws See Figure 3 30 Attach the replacement panel to the front of the display module Connect the display module cable to the control panel board See Figure 3 30 Close the system See Closing the System on page 85 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Installing System Components 6 If applicable install the front bezel See Installing the Front Bezel on page 83 Figure 3 30 Removing and Installing the Control Panel Display Module o 3 4 1 7 T10 Torx screw 3 control panel cable T8 Torx screw display module cable power cable USB connector y ow o oo A N control panel board display module Installing System Components 153 Removing the Control Panel Board A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follo
95. irected by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Open the processor shield See Figure 3 26 2 Align the notches on the FlexMem Bridge with the socket keys on the ZIF socket See Figure 3 26 3 Install the FlexMem Bridge in the socket Keep the FlexMem Bridge level see Figure 3 26 and insert it straight down into the socket A CAUTION Do not use force to seat the FlexMem Bridge When the FlexMem Bridge is positioned correctly it engages easily into the socket 4 Verify that the FlexMem Bridge is properly aligned and seated 5 Close the processor shield See Figure 3 26 6 Rotate the socket release lever down until it snaps into place See Figure 3 26 7 Install the heat sink blank 8 Replace the cooling shroud See Installing the Cooling Shroud on page 97 9 Close the system See Closing the System on page 85 Installing System Components 141 10 Reconnect your system and peripherals to their electrical outlets and turn on the system Figure 3 26 Removing and Installing a FlexMem Bridge 1 FlexMem Bridge 2 notch in FlexMem Bridge 3 socket key 2 4 processor shield 5 Z F socket 6 socket release lever 142 Installing System Components Removing a FlexMem Bridge VAN CAUTION Many repairs may only be done by a certified service technician
96. is allowed to initialize the timer Enables disables the I O Acceleration technology option Enables disables BIOS support for the Embedded Video Controller PCI IRQ Assignments Screen Option Description lt PCle device gt Use the lt gt and lt gt keys to manually select an IRQ for a given device or select Default to allow the BIOS to select an IRQ value at system startup Serial Communication Screen Option Serial Communication On without Console Redirection default Serial Port Address Serial Device 1 COM1 Serial Device2 COM2 default Description Selects whether the serial communication devices Serial Device 1 and Serial Device 2 are enabled in BIOS BIOS console redirection can also be enabled and the port address used can be specified Options are On without Console Redirection On with Console Redirection via COM On with Console Redirection via COM2 and Off Sets the serial port addresses for the two serial devices NOTE Only Serial Device 2 can be used for Serial Over LAN SOL To use console redirection by SOL configure the same port address for console redirection and the serial device Using the System Setup Program and UEFI Boot Manager 67 Option Description External Serial Connector Failsafe Baud Rate 115200 default Remote Terminal Type VT 100 VT220 default Redirection After Boot Enabled default Specifies whether Serial Devic
97. ite at support dell com manuals Other Information You May Need A WARNING See the safety and regulatory information that shipped with your system Warranty information may be included within this document or as a separate document The rack documentation included with your rack solution describes how to install your system into a rack e The Getting Started Guide provides an overview of system features setting up your system and technical specifications e Dell systems management application documentation at support dell com manuals provides information about installing and using the systems management software e Any media that ships with your system that provides documentation and tools for configuring and managing your system including those pertaining to the operating system system management software system updates and system components that you purchased with your system K NOTE Always check for updates on support dell com manuals and read the updates first because they often supersede information in other documents 58 About Your System Using the System Setup Program and UEFI Boot Manager The System Setup program is the BIOS program that enables you to manage your system hardware and specify BIOS level options From the System Setup program you can e Change the NVRAM settings after you add or remove hardware e View the system hardware configuration e Enable or disable integrated devices e Set performa
98. l SD Reseat the internal dual SD Module module bootable media is SD module card redundancy no longer redundant If the problem persists lost Check see Getting Help on SD cards page 195 E1A14 SAS cable A SAS cable A is missing or Reseat the cable If the failure bad problem persists replace Check cable Fenno ETONE If the problem persists see Getting Help on page 195 E1A15 SAS cable B SAS cable B is missing or Reseat the cable If the failure Check connection bad problem persists replace cable If the problem persists see Getting Help on page 195 About Your System 33 Code Text Causes Corrective Actions E1A1D Control panel USB cable to the control Reseat the cable If the USB cable not panel is missing or bad problem persists replace detected cable Check gable If the problem persists see Getting Help on page 195 E2010 Memory not No memory detected in the Install memory or reseat detected system the memory modules See Inspect Installing Memory DIMMS Modules on page 105 or Troubleshooting System Memory on page 169 E2011 Memory Memory detected but is not See Troubleshooting configuratio configurable Error detected System Memory on n failure during memory page 169 Check DIMMs configuration E2012 Memory Memory configured but is See Troubleshooting configured unusable System Memory on but unusable page 169 Check DIMMs E2013 BIOS
99. lid PCle expansion card is installed in the Remove the PCIe expansion card and install the integrated storage controller slot dedicated storage controller in the dedicated slot See slot Integrated Storage Controller Card on page 125 Keyboard Faulty keyboard controller See Getting Help on controller faulty system board page 195 failure Keyboard data line failure Keyboard stuck key failure 44 Keyboard cable connector is improperly connected or the keyboard is defective About Your System Reseat the keyboard cable If the problem persists see Troubleshooting a USB Device on page 162 Message Causes Corrective Actions Keyboard fuse has failed Overcurrent detected at the keyboard connector See Getting Help on page 195 Local keyboard may not work because all user accessible USB ports are disabled If operating locally power cycle the system and enter system setup program to change settings The USB ports are disabled in the system BIOS Power down and restart the system from the power button and then enter the System Setup program to enable the USB port s See Entering the System Setup Program on page 60 DIMMs lt x gt disabled Memory Buffer communication error The memory module is not properly seated The memory module connector or the processor socket may be exposed to dust The processor has bent pins Reseat the memory mo
100. lies only to systems with the optional PERC controller cards without an integral battery backup unit Removing a RAID Battery 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 84 If required free the power data cables from the chassis walls Press the tab on the RAID battery cable connector and pull the cable connector out of the connector on the storage card See Figure 3 21 5 Pull the battery carrier release tab and lift the battery carrier out of the battery carrier slots on the chassis See Figure 3 21 6 Pull back gently on the two tabs holding the RAID battery and lift the RAID battery from the battery carrier See Figure 3 21 Installing System Components 129 Figure 3 21 Removing or Installing the RAID Battery 1 RAID battery cable 2 RAID battery 3 battery carrier 4 tabs 2 5 slots 2 Installing the RAID Battery 1 Insert the RAID battery into the battery carrier See Figure 3 21 2 Align the tabs on the battery carrier with the battery carrier slots on the chassis 3 Slide the battery carrier into the battery carrier slots until it locks into place See Figure 3 21 4 If applicable connect the battery cable to the connector on the storage card 5 Route the power data cables along the chassis wall See step 2 and step 3 of Sliding the Front Chassis Assembly on page 98 6 Close the syste
101. lot 1 PCle x8 link expansion slot 2 slot 2 PCle x4 link expansion slot 24 13 cm 9 5 length low profile 24 13 cm 9 5 maximum length with a standard height bracket 3 integrated storage controller card connector Jumpers and Connectors 191 Figure 6 5 PCle Expansion Card Riser 2 Components 1 slot 5 PCle x8 link expansion slot 2 slot 6 PCle x8 link expansion slot 24 13 cm 9 5 length 24 13 cm 9 5 length 3 chassis intrusion switch 192 Jumpers and Connectors Disabling a Forgotten Password The system s software security features include a system password and a setup password which are discussed in detail in Using the System Setup Program and UEFI Boot Manager on page 59 The password jumper enables these password features or disables them and clears any password s currently in use A CAUTION See Protecting Against Electrostatic Discharge in the safety instructions that came with the system 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 84 Remove the jumper plug from the password jumper See Figure 6 1 to locate the password jumper labeled PWRD_EN on the system board Close the system See Closing the System on page 85 5 Reconnect your system and peripherals to their electrical outlets and turn on the system The existing passwords are not disabled erased until
102. ls to their electrical outlets 8 If applicable install the front bezel See Installing the Front Bezel on page 83 Installing System Components 93 Power Supplies Your system supports two 1100 W power supply modules If two power supplies are installed the second power supply provides hot swappable power redundancy In redundant mode the system distributes the power load across both power supplies to maximize efficiency When a power supply is removed with the system powered on the full power load is picked up by the remaining power supply Table 3 1 lists the power supply redundancy modes Table 3 1 Power Supply Redundancy Modes Number of Power Supplies Redundancy Mode System Configuration l 1 0 Nonredundant configuration 2 1 1 Redundant configuration Removing a Power Supply A CAUTION The system requires one power supply for normal operation On power redundant systems remove and replace only one power supply at a time in a system that is powered on 1 Disconnect the power cable from the power supply and remove the Velcro straps that bundle and secure the system cables K NOTE You may have to unlatch and lift the optional cable management arm if it interferes with power supply removal For information about the cable management arm see the system s rack documentation 2 Press the release latch and pull the power supply straight out to release it from the power distribution board and clear the chassis
103. m See Closing the System on page 85 130 Installing System Components 7 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Internal Dual SD Module Optional Removing the Internal Dual SD Module A CAUTION Many repairs may only be done by a certified service technician You a Aa Ww N should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 84 If installed remove the SD cards from the internal dual SD module Disconnect the cable from the internal dual SD module See Figure 3 22 Lift upwards on the latch securing the internal dual SD module to the front chassis assembly and lift the module out of the assembly See Figure 3 22 Close the system See Closing the System on page 85 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Installing System Components 131 Figure 3 22 Removing or Installing the Internal Dual SD Module a oo w hooks 2 2 SDcard slot2 internal d
104. m will reboot and execute the command Information only TPM or TCM configuration operation is pending Press I to Ignore OR M to Modify to allow this change and reset the system WARNING Modifying could prevent security This message appears during system restart after a TPM or TCM configuration command has been entered User interaction is required to proceed Enter I or M to proceed TPM or TCM failure 54 A TPM or TCM function has failed About Your System See Getting Help on page 195 Message Causes Corrective Actions Unable to launch System Services System halted after F10 keystroke because System Restart the system and update the Lifecycle image System Services image is either Controller repository to the halted corrupted in the system latest software to restore full firmware or has been lost due functionality See the to system board replacement Lifecycle Controller user documentation for more information The iDRAC6 Enterprise card Restore the flash memory flash memory may be using the latest version on corrupted support dell com See the iDRAC6 user s guide for instructions on performing a field replacement of the flash memory Unexpected Improperly seated memory Reseat the memory modules interrupt in protected mode modules or faulty keyboard mouse controller chip See Troubleshooting System Memory on page 169 If the problem persists
105. mber See Troubleshooting Expansion Cards on page 177 If the problem persists see Getting Help on page 195 Install the NVRAM_CLR jumper in the clear position pins l and 3 and reboot the system See Figure 6 1 for jumper location If the problem persists see Troubleshooting Expansion Cards on page 177 Read fault Requested sector not found 52 The operating system cannot read from the hard drive optical drive or USB device the system could not find a particular sector on the disk or the requested sector is defective SATA Portx device There is no device connected not found to the specified SATA port About Your System Replace the optical medium USB medium or device Ensure that the SAS backplane USB or SATA cables are properly connected See Troubleshooting a USB Device on page 162 Troubleshooting an Optical Drive on page 173 or Troubleshooting a Hard Drive on page 174 for the appropriate drive s installed in your system Information only Message Causes Corrective Actions SATA port x device auto sensing error SATA port x device configuration error SATA port x device error The drive connected to the specified SATA port is faulty Replace the faulty drive Sector not found Seek error Seek operation failed Faulty hard drive USB device or USB medium Replace the USB medium or device Ensure that the USB or SAS backplane cables a
106. mbers 195 TPM security 70 troubleshooting battery 166 CD drive 173 cooling fans 168 damaged system 165 expansion card 177 external connections 161 hard drive 174 internal USB key 171 172 keyboard 162 memory 169 microprocessors 178 NIC 163 power supplies 167 SAS RAID controller daughter card 176 SD card 171 172 system cooling 167 system startup failure 161 video 162 wet system 164 U UEFI Boot Manager entering 72 main screen 73 System Utilities screen 74 UEFI Boot Settings screen 73 upgrades processor 133 USB front panel connectors 12 internal connector for memory key 112 USB key troubleshooting 171 172 V video front panel connectors 12 troubleshooting 162 W warning messages 57 warranty 58 wet system troubleshooting 164 Index 201 Index 202
107. n the Set home submenu of the Setup menu See Setup Menu on page 16 Temperature Displays the temperature of the system in Celsius or Fahrenheit The display format can be configured in the Set home submenu of the Setup menu See Setup Menu on page 16 Hard Drive Indicator Patterns 1 hard drive status indicator green 2 hard drive activity indicator green and amber About Your System 17 Drive Status Indicator Pattern RAID Only Condition Blinks green two times per second Off Blinks green amber and off Blinks amber four times per second Blinks green slowly Steady green Blinks green 3 seconds amber 3 seconds and off 6 seconds Identify drive preparing for removal Drive ready for insertion or removal NOTE The drive status indicator remains off until all hard drives are initialized after system power is applied Drives are not ready for insertion or removal during this time Drive predicted failure Drive failed Drive rebuilding Drive online Rebuild aborted Back Panel Features and Indicators Figure 1 3 Back Panel Features and Indicators 16 15 14 13 18 About Your System Item Indicator Button or Icon Connector Description 10 1 PCle slot 1 PCle slot 2 PCle slot 3 PCle slot 4 PCle slot 5 PCle slot 6 Power supplies 2 System identification button System status indicator System identification connector Ethernet
108. n the alignment guides on riser until it is fully seated Connect the SAS data cable to the SAS data cable connector on the integrated storage controller card See Figure 3 20 K NOTE Ensure that you connect the cable according to the connector labels on the cable The cable does not function properly if reversed Route the SAS data cable through the channel on the inner side of the chassis Attach the cable labeled SAS A to connector SAS A on the backplane and attach the cable labeled SAS B to connector SAS B on the backplane See Figure 3 20 Close the system See Closing the System on page 85 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals VFlash Media Optional The VFlash media card is a Secure Digital SD card that plugs into the optional iDRAC6 Enterprise card at the back corner of the system Installing a VFlash Media Card 1 2 128 Locate the VF lash media slot at the back corner of the system With the label side facing up insert the contact pin end of the SD card into the card slot on the module Installing System Components K NOTE The slot is keyed to ensure correct insertion of the card 3 Press inward on the card to lock it into the slot Removing a VFlash Media Card To remove the VF lash media push inward on the card to release it and pull the card from the card slot RAID Battery The information in this section app
109. nce and power management thresholds e Manage system security Choosing the System Boot Mode The System Setup program also enables you to specify the boot mode for installing your operating system e BIOS boot mode the default is the standard BIOS level boot interface e UEFI boot mode is an enhanced 64 bit boot interface based on Unified Extensible Firmware Interface UEFI specifications that overlays the system BIOS See Entering the UEFI Boot Manager on page 72 for more information on this interface You must select the boot mode in the Boot Mode field of the Boot Settings Screen on page 65 of the System Setup program After specifying the boot mode proceed to install your operating system from that mode Thereafter boot the system to the same boot mode BIOS or UEFI to access the installed operating system Trying to boot the operating system from another boot mode will cause the system to halt immediately at startup K NOTE Operating s systems must be UEFl compatible for example Microsoft Windows Server 2008 x64 version to be installed from the UEFI boot mode DOS and 32 bit operating systems do not support UEFI and can only be installed from the BIOS boot mode Using the System Setup Program and UEFI Boot Manager 59 Entering the System Setup Program 1 Tur on or restart your system 2 Press lt F2 gt immediately after you see the following message lt F2 gt System Setup If your operating system begins to
110. not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 84 Disconnect the cables connected to the card Pull the card out from the connector on riser 1 and angle the card out of the plastic card guides Close the system See Closing the System on page 85 Installing System Components Figure 3 20 Installing the Integrated Storage Controller Card 1 expansion card riser 1 2 SAS data cable connectors 2 3 SAS data cables 2 4 integrated storage controller card 5 alignment guides 2 6 integrated storage controller card connector Installing System Components 127 Installing the Integrated Storage Controller Card A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 84 Hold the card by its edges and angle it betwee
111. ntents Removing a Power Supply 94 Installing a Power Supply 95 Removing the Power Supply Blank 96 Installing the Power Supply Blank 96 Cooling Shroud 96 Removing the Cooling Shroud 96 Installing the Cooling Shroud 97 Front Chassis Assembly 98 Sliding the Front Chassis Assembly 98 System Memory 100 General Memory Module Installation Guidelines 100 Installing Memory Modules 105 Removing Memory Modules 107 CoolingFans 05 108 Removing aCoolingFan 108 InstallingaCoolingFan 110 Removing the Cooling FanAssembly 110 Installing the Cooling FanAssembly 111 Internal USB Memory Key 112 Internal NIC Hardware Key 113 Expansion Cards and Expansion Card Risers 114 Expansion Card Installation Guidelines 114 Installing an ExpansionCard 116 Removing an ExpansionCard 118 Expansion Card Risers 119 Removing Expansion Card Riser1 119 Installing Expansion Card Riser1 121 Removing Expansion Card Riser2 121 Installing Expansion Card Riser2 122 iDRAC6 Enterprise Card Optional 123 Installing an iDRAC6 Enterprise Card 123 Removing an iDRAC6 Enterprise Card 125 Integrated Storage
112. oard and slide the board upwards See Figure 3 29 8 Pull the power distribution board up until the securing slots on the board are free from the tabs on the chassis See Figure 3 29 Installing System Components 149 Figure 3 29 Power Distribution Board 1 D MEy 1 power distribution board 2 release tab 3 securing slot 4 power cable 5 power distribution board connector 150 Installing System Components Replacing the Power Distribution Board VAN CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Unpack the new power distribution board assembly 2 Align the securing slots on the board with the tabs on the chassis Pull the release tab slightly to the back of the system and slide the board down till it snaps into place See Figure 3 29 4 Connect the system board and the I O board to engage the interconnect between the power distribution board and the I O board a Align the guide pins on one half of the connector with the slots on the other half of the connector See Figure 3 29 b Push the release levers inward until they lock into position See Figure 3 29 5
113. oling fan assembly until the release tab snaps into place See Figure 3 12 3 Close the system See Closing the System on page 85 Removing the Cooling Fan Assembly VAN CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from its electrical outlet 2 Open the system See Opening the System on page 84 Lift the blue release levers in the direction of the arrows to release the cooling fan assembly from the chassis See Figure 3 13 4 Grasp the blue release levers and lift the cooling fan assembly out of the system See Figure 3 13 110 Installing System Components Figure 3 13 Removing and Installing the Cooling Fan Assembly 1 release levers 2 2 fan assembly 3 slots 2 Installing the Cooling Fan Assembly 1 Orient the cooling fan assembly in the appropriate direction See Figure 3 1 2 Align the slots on the sides of the cooling fan assembly with the tabs on the system chassis See Figure 3 13 3 Insert the cooling fan assembly into the system and lower the blue release levers to lock i
114. om the iDRAC6 Enterprise Card See Removing a VF lash Media Card on page 129 5 Pull back slightly on the two tabs at the front edge of the card and gently lift the front edge of the card off the retention standoffs As the card releases from the standoffs the connector under the card disengages from the system board connector 6 Slide the card away from the back of the system until the RJ 45 connector is clear of the back panel and then lift the card out of the system Close the system See Closing the System on page 85 8 Reconnect the system and peripherals to its electrical outlet and turn them on Integrated Storage Controller Card Your system includes a dedicated expansion card slot on expansion card riser for an integrated SAS or PERC controller card that provides the integrated storage subsystem for your system s internal hard drives The controller supports SAS and SATA hard drives and also enables you to set up the hard drives in RAID configurations as supported by the version of the storage controller included with your system Installing System Components 125 Removing the Integrated Storage Controller Card A CAUTION Many repairs may only be done by a certified service technician You 126 should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is
115. omponents 157 Installing the System Board Assembly 1 2 10 11 12 13 14 15 158 Unpack the new system board assembly Grasp the I O board by its edge and the release pin and lower it into the chassis Position the I O board to the bottom of the chassis until it lays completely flat Slide the I O board toward the back of the system inserting the connectors into the cutouts on the chassis back panel Holding by the handle and a heat sink release lever see Figure 3 23 lower the processor board into the chassis Maneuver the processor board to the bottom of the chassis until it lays completely flat Slide the processor board backward so that the guide pins on one half of the high speed connector engages with the holes on the other half of the connector See Figure 3 31 Push the release levers inward until they lock into position See Figure 3 31 If applicable remove the plastic socket covers or the FlexMem Bridges from the processor sockets For more information on installing processors and FlexMem Bridges for different processor configurations see Table 3 5 Replace the processors and FlexMem Bridges as applicable on the new processor board See Processors on page 133 and Installing a FlexMem Bridge on page 141 NOTE See Table 3 5 for more information on installing processors and FlexMem Bridges for different processor configurations Replace the heat sinks and heat sink blanks as applicable See T
116. on slot low profile 24 13 cm 9 5 length 2 SLOT3_PCIE_G2_X8 Slot 3 PCIe x8 link expansion slot low profile 24 13 cm 9 5 length 3 AMEA CONN iDRAC6 Enterprise card connector 4 PWRD_EN Password enable jumper NVRAM_CLR NVRAM clear jumper 5 MASER CONN iDRAC6 Express card connector 6 Center PCIE_G2_X8 Expansion card riser l connector 7 ISCSI KEY NIC hardware key 8 BATTERY Battery socket 9 SATA SATA signal connector 10 FAN5 System cooling fan 5 connector 11 FAN6 System cooling fan 6 connector 12 CPU2 Processor 2 socket 13 CPU4 Processor 4 socket 14 D8 Memory module slot D8 D4 Memory module slot D4 white release lever D6 Memory module slot D6 D2 Memory module slot D2 white release lever 15 Bl Memory module slot B1 white release lever B5 Memory module slot B5 B3 Memory module slot B3 white release lever B7 Memory module slot B7 16 B2 Memory module slot B2 white release lever B6 Memory module slot B6 B4 Memory module slot B4 white release lever B8 Memory module slot B8 Jumpers and Connectors 187 Item Connector Description 17 D7 Memory module slot D7 D3 Memory module slot D3 white release lever D5 Memory module slot D5 D1 Memory module slot D1 white release lever 18 C2 Memory module slot C2 white release lever C6 Memory module slot C6 C4 Memory module slot C4 white release lever C8 Memory module slot C8 19 A7 Memory module slot A7 A3 Memory module slot A3 white release lever
117. ons E2112 Memory spared on Card x DIMM Power cycle AC The system BIOS spared the memory because it determined that the memory has too many errors Remove AC power to the system for 10 seconds and restart the system If the problem persists see Troubleshooting System Memory on page 169 E2113 Mem mirror OFF on DIMM HHE amp HH Power cycle AC The system BIOS disabled memory mirroring because it has determined one half of the mirror has had too many errors amp represents the memory module pair implicated by the BIOS Remove AC power to the system for 10 seconds and restart the system If the problem persists see Troubleshooting System Memory on page 169 I1910 Intrusion System cover removed Information only detected Check chassis cover I1911 LCD Log Full LCD overflow message A Check the SEL for details Check SEL to maximum of ten error on the events review all messages can display Remove AC power to the Errors sequentially on the LCD system for 10 seconds or The eleventh message clear the SEL instructs the user to check the SEL for details on the events 11912 SEL full The SEL is full of events Check the SEL for more Review amp and is unable to log any information and then clear log more clear the SEL W1228 RAID Warns predictively that the Allow RAID battery to Controller RAID battery has less than charge to greater than 24 battery 24 hours of
118. oot Manager 71 Exit Screen Press lt Esc gt to exit the System Setup program the Exit screen displays e Save Changes and Exit e Discard Changes and Exit e Return to Setup Entering the UEFI Boot Manager K NOTE Operating s systems must be 64 bit UEFl compatible for example Microsoft Windows Server 2008 x64 version to be installed from the UEFI boot mode DOS and 32 bit operating systems can only be installed from the BIOS boot mode K NOTE The Boot Mode must be set to UEFI in the System Setup program to access the UEFI Boot Manager The UEFI Boot Manager enables you to e Add delete and arrange boot options e Access the System Setup program and BIOS level boot options without rebooting 1 Tum on or restart your system 2 Press lt F11 gt after you see the following message lt F11 gt UEFI Boot Manager K NOTE The system will not respond until the USB keyboard is active If your operating system begins to load before you press lt F11 gt allow the system to finish booting and then restart your system and try again Using the UEFI Boot Manager Navigation Keys Keys Action Up arrow Moves to and highlights the previous field Down arrow Moves to and highlights the next field Spacebar lt Enter gt lt gt Cycles through the settings in a field lt gt 72 Using the System Setup Program and UEFI Boot Manager Keys Action lt Esc gt lt FIl gt Refreshes the UEFI
119. or terminate testing when a user defined error limit is reached View help messages that briefly describe each test and its parameters Running the System Diagnostics 181 e View status messages that inform you if tests are completed successfully e View error messages that inform you of problems encountered during testing When to Use the Embedded System Diagnostics If a major component or device in the system does not operate properly component failure may be indicated As long as the processor and the system s input output devices are functioning you can use the embedded system diagnostics to help identify the problem Running the Embedded System Diagnostics The embedded system diagnostics program is run from the Life Cycle Controller screen A CAUTION Use the embedded system diagnostics to test only your system Using this program with other systems may cause invalid results or error messages 1 As the system boots press lt F10 gt 2 Click Diagnostics in the left pane and click Launch Diagnostics in the right pane The Diagnostics menu allows you to run all or specific diagnostics tests or to exit System Diagnostics Testing Options Click the testing option in the Main Menu window Testing Option Function Express Test Performs a quick check of the system This option runs device tests that do not require user interaction Extended Test Performs a more thorough check of the system This test can take an
120. ory problem is still indicated repeat step 12 through step 15 for each memory module installed If the problem persists after all memory modules have been checked see Getting Help on page 195 Troubleshooting Your System Troubleshooting an Internal USB Key A CAUTION Many repairs may only be done by a certified service technician You 10 should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Enter the System Setup program and ensure that the internal USB key port is enabled See Integrated Devices Screen on page 66 Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 84 Locate the USB key and reseat it See Internal USB Memory Key on page 112 Close the system See Closing the System on page 85 Turn on the system and attached peripherals and check if the USB key is functioning If the problem is not resolved repeat step 2 and step 3 Insert a different USB key that you know works properly Close the system See Closing the System on page 85 Turn on the system and attached peripherals and check if the USB key is functioning If the problem is
121. password features See System Security Screen on page 70 Using the System Password on page 75 and Using the Setup Password on page 77 for more information Determines whether your system starts up with the NumLock mode activated on 101 or 102 key keyboards does not apply to 84 key keyboards Using the System Setup Program and UEFI Boot Manager Option Description Report Keyboard Errors Report default F1 F2 Prompt on Error Enabled default Enables or disables reporting of keyboard errors during the POST Select Report for host systems that have keyboards attached Select Do Not Report to suppress all error messages relating to the keyboard or keyboard controller during POST This setting does not affect the operation of the keyboard itself if a keyboard is attached to the system Enables the system to halt on errors during POST which allows the user to observe events that may scroll by unnoticed during normal POST The user can press lt F1 gt to continue or lt F2 gt to enter the System Setup program LX CAUTION When setting this option to Disabled the system will not halt if an error occurs during POST Any critical errors will be displayed and logged in the system event log Memory Settings Screen Option Description System Memory Size System Memory Type System Memory Speed Video Memory System Memory Testing Disabled default Redundant Memory Displays the amount of system m
122. power to the responding The iDRAC6 was remotely system for 10 seconds and Power required restart the system may exceed PSU wattage reset while the system was booting After AC recovery the iDRAC6 takes longer than normal to boot Alert Continuing system boot accepts the risk that system may power down without warning 40 About Your System Message Causes Corrective Actions Alert Node The memory configuration Ensure that the memory Interleaving does not support node modules are installed in a disabled Memory interleaving or the configuration that supports configuration configuration has changed node interleaving Check does not support Node for example a memory module has failed so that other system messages for additional information for Interleaving node interleaving cannot be possible causes For memory supported The system will configuration information run but without node see General Memory interleaving Module Installation Guidelines on page 100 If the problem persists see Troubleshooting System Memory on page 169 Alert Power The system configuration of If any system components required exceeds PSU wattage Check PSU and system configuration Alert Continuing system boot accepts the risk that system may power down without warning processor s memory modules and expansion cards may not be supported by the power supplies were just upgraded return the
123. processor is not properly seated on the processor socket Reseat the processors See Removing a Processor on page 134 and Installing a Processor on page 138 If the problem persists see Getting Help on page 195 NOTE For the full name of an abbreviation or acronym used in this table see the Glossary on the Dell Support website at support dell com manuals Warning Messages A warning message alerts you to a possible problem and prompts you to respond before the system continues a task For example before you format a diskette a message will warn you that you may lose all data on the diskette Warning messages usually interrupt the task and require you to respond by typing y yes or n no About Your System 57 K NOTE Warning messages are generated by either the application or the operating system For more information see the documentation that accompanied the operating system or application Diagnostics Messages The system diagnostic utilities may issue messages if you run diagnostic tests on your system See Running the System Diagnostics on page 181 for more information about system diagnostics Alert Messages Systems management software generates alert messages for your system Alert messages include information status warning and failure messages for drive temperature fan and power conditions For more information see the systems management software documentation on the Dell Support webs
124. r documentation for information about hot swap drive removal Installing System Components 87 If the drive has been online the green activity fault indicator flashes as the drive is powered down When the drive indicators are off the drive is ready for removal 3 Press the release button The hard drive carrier handle lifts automatically 4 Slide the hard drive carrier out until it is free of the drive bay See Figure 3 5 A CAUTION To maintain proper system cooling all empty hard drive bays must have drive blanks installed 5 Insert a drive blank in the empty drive bay See Installing a Hard Drive Blank on page 87 6 If applicable install the front bezel See Installing the Front Bezel on page 83 Figure 3 5 Removing and Installing a Hard Drive Carrier 1 release button 2 hard drive carrier 3 hard drive carrier handle 88 Installing System Components Installing a Hard Drive Carrier A A A A CAUTION Use only hard drives that have been tested and approved for use with the SAS SATA backplane CAUTION When installing a hard drive ensure that the adjacent drives are fully installed Inserting a hard drive carrier and attempting to lock its handle next to a partially installed carrier can damage the partially installed carrier s shield spring and make it unusable CAUTION Ensure that your operating system supports hot swap drive installation See the documentation supplied with your operating system
125. r region in the Choose A Country Region drop down menu at the bottom of the page Click Contact Us on the left side of the page Select the appropriate service or support link based on your need Choose the method of contacting Dell that is convenient for you Getting Help 195 196 Getting Help Index batteries troubleshooting 166 battery troubleshooting the RAID card battery 176 battery system replacing 144 blank hard drive 86 power supply 96 c cabling optical drive 91 CD drive troubleshooting 173 CD DVD drive See optical drive chassis intrusion switch 192 connectors USB 12 18 video 12 18 contacting Dell 195 control panel assembly features 12 LCD panel features 14 cooling fans troubleshooting 168 damaged systems troubleshooting 165 Dell contacting 195 Dell PowerEdge Diagnostics using 181 diagnostics advanced testing options 181 testing options 181 using Dell PowerEdge Diagnostics 181 DIMMs See memory modules DIMMs drive blank installing 87 removing 86 drive carrier hard drive 90 E error messages 60 expansion card Index 197 troubleshooting 177 expansion cards installing 116 removing 118 SAS controller 126 expansion slots 114 F FlexMem Bridge 141 front bezel installing 83 removing 83 front chassis assembly 98 front panel features 12 G guidelines connecting external devices 20 expansion card
126. r with the slot on the riser guide and the riser guide pin on the system board See Figure 3 17 Lower the expansion card riser into place until the expansion card riser connector is fully seated If applicable reinstall the storage controller card See Installing the Integrated Storage Controller Card on page 128 If applicable reinstall the expansion card s See Installing an Expansion Card on page 116 Close the system See Closing the System on page 85 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Removing Expansion Card Riser 2 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 84 If installed remove the expansion card from the expansion card slot See Removing an Expansion Card on page 118 To remove the expansion card riser lift the expansion card riser from the riser 2 connector on the system board See Figure 3 17 Installing System Components 121 Figure 3 18 Installing or Removing Expansion Card Riser 2 5 1 expansion card riser 2 2 expansion card slot 5 3 slot on chassis 4 riser 2 connector on system board 5 riser guide pins 2 6 expansion card slot 6 Installing Expansion Card Riser 2 1 Align the expansion card riser with the riser guide pins on the system board and the slot on the chassis See Figure 3 17 2
127. rd CMOS battery is missing or See Troubleshooting the battery the voltage is outside the System Battery on failure allowable range page 166 Check battery E1211 RAID RAID battery is either Reseat the RAID battery Controller missing bad or unable to connector See Installing battery recharge due to thermal the RAID Battery on failure issues page 130 and Check Troubleshooting System battery Cooling Problems on page 167 E1216 3 3V 3 3 V voltage regulator Remove and reseat the Regulator failed PCIe expansion cards If failure the problem persists see Reseat PCIe Troubleshooting cards Expansion Cards on page 177 E1222 CPU VCACHE Processor voltage regulator Reseat the processor s Regulator failed See Troubleshooting the failure Processors on page 178 contact If the problem persists SUpport see Getting Help on page 195 24 About Your System Code Text Causes Corrective Actions E122C CPU Power A power fault detected when Remove AC power to the Fault Power powering up the system for 10 seconds and cycle AC processor s restart the system If the problem persists see Getting Help on page 195 E122D Memory One of the memory Reseat the memory Regulator regulators failed modules See Failed Troubleshooting System Reseat DIMMs Memory on page 169 If the problem persists see Getting Help on page 195 E122E On board One of the on board voltage Remove AC power to the
128. rds on page 177 E1712 PCI system The system BIOS reported a Remove and reseat the error on Bus PCI system error ona PCle expansion cards If Device component that residesin the problem persists see Function PCI configuration space at Troubleshooting bus device Expansion Cards on function page 177 PCI system The system BIOS reported a_ Reinstall the expansion error on Slot PCI system error on a card riser See Expansion Review amp component that resides in Cards and Expansion clear SEL the specified slot Card Risers on page 114 If the problem persists the riser card or system board is faulty See Getting Help on page 195 30 About Your System Code Text Causes Corrective Actions E1714 Unknown The system BIOS Check the SEL for more error Review determined there has been information and then amp clear SEL an error in the system butis clear the SEL Remove unable to determine its AC power to the system origin for 10 seconds and restart the system If the problem persists see Getting Help on page 195 E1715 Fatal I O The system BIOS Check the SEL for more Error Review determined there has beena information and then amp clear SEL fatal error in the system clear the SEL Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help on page 195 E1716 Chipset IERR The system BIOS reporteda Check the SEL for more Bus
129. re properly connected See Troubleshooting a USB Device on page 162 or Troubleshooting a Hard Drive on page 174 for the appropriate drive s installed in your system Shutdown failure General system error See Getting Help on page 195 The amount of system memory has changed Memory has been added or removed or a memory module may be faulty If memory has been added or removed this message is informative and can be ignored If memory has not been added or removed check the SEL to determine if single bit or multi bit errors were detected and replace the faulty memory module See Troubleshooting System Memory on page 169 Time of day clock stopped Faulty battery or faulty chip See Troubleshooting the System Battery on page 166 About Your System 53 Message Causes Corrective Actions Time of day not set please run SETUP program Incorrect Time or Date settings faulty system battery Check the Time and Date settings See Using the System Setup Program and UEFI Boot Manager on page 59 If the problem persists replace the system battery See System Battery on page 144 Timer chip counter 2 failed Faulty system board See Getting Help on page 195 TPM or TCM configuration operation honored System will now reset A Trusted Platform Module TPM or China Trusted Computing Model TCM configuration command has been entered The syste
130. ripherals If applicable install the front bezel See Installing the Front Bezel on page 83 Installing System Components Power Distribution Board Removing the Power Distribution Board VAN CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 2 Remove the power supplies from the system See Removing a Power Supply on page 94 Open the system See Opening the System on page 84 Remove the cooling fan assembly See Removing the Cooling Fan Assembly on page 110 Disconnect the cable connected to the power distribution board Separate the system board and the I O board to disengage the interconnect between the power distribution board and the I O board a Slightly lift the tab on the high speed connector to free the release levers See Figure 3 31 b Push the release levers at an angle of 90 degrees away from the connector to separate the system board and the power distribution board from the I O board See Figure 3 31 7 Pull the release tab securing the power distribution b
131. rocessor 4 e Incase of mixed rank population first populate the DIMM with the highest number of ranks in sockets with white release levers e If memory modules with different speeds are installed they will operate at the speed of the slowest installed memory module s The system supports memory mirroring and memory sparing for limited configurations For more information see Table 3 2 and Table 3 3 Mirroring must be enabled in the System Setup program In a mirrored configuration the total available system memory is one half of the total installed physical memory K NOTE The system supports memory mirroring if all DIMM sockets are populated Installing System Components 101 Table 3 2 Memory Configurations Same DIMM Size K NOTE DIMMs A1 A8 are assigned to processor 1 DIMMs B1 B8 are assigned to processor 2 and so on For configurations with two processors DIMMs A1 A8 and DIMMs C1 C8 are assigned to processor 1 while DIMMs B1 B8 and DIMMs D1 D8 are assigned to processor 2 a oo Processors 2 le e cpu1 cpu2 cPu3 cPU4 8 z e e o So a s a 3 jg l 2 J5 5 e j2 Js lk 2 Z a 2 l 4 l 4 Al A2 C1 C2 l 16 2 8 Al A3 C1 C3 A2 A4 C2 C4 l 64 4 16 X Al A2 C1 C2 A3 A4 C3 C4 A5 A6 C5 C6 A7 A8 C7 C8 l 128 8 16 X Al A2 C1 C2 A3 A4 C3 C4 A5 A6 C5 C6 A7 A8 C7 C8 2 4 8 l 8 Al A2 B1 B2 C1 C
132. rocessor incorrectly can permanently damage the system board or the processor Be careful not to bend the pins in the socket 5 Place the processor over the socket with each pin aligned and level See Figure 3 24 A CAUTION Do not use force to seat the processor When the processor is positioned correctly it engages easily into the socket Installing System Components 139 140 10 11 12 13 14 15 Align the notches in the processor with the socket keys on the ZIF socket See Figure 3 24 Install the processor in the socket Keep the processor level see Figure 3 24 and insert it straight down into the socket Allow the processor to float on the pins allowing the processor shield to hold it in place Verify that the processor is properly aligned and seated Close the processor shield See Figure 3 24 Rotate the socket release lever down until it snaps into place See Figure 3 24 Install the heat sink K NOTE Your kit may contain a replacement heat sink if you are installing a processor that consumes additional power The new heat sink may not appear different than the original one however it has improved thermal dissipation specifications and must be used a Using a clean lint free cloth remove the thermal grease from the heat sink CAUTION Applying too much thermal grease can result in excess grease coming in contact with and contaminating the processor socket b Open the grease applicator inclu
133. roller and your hard drives are configured in a RAID array perform the following steps a Restart the system and enter the host adapter configuration utility program by pressing lt Ctrl gt lt R gt for a PERC controller or lt Ctrl gt lt C gt for a SAS controller See the documentation supplied with the host adapter for information about the configuration utility b Ensure that the hard drive s have been configured correctly for the RAID array c Take the hard drive offline and reseat the drive See Removing a Hard Drive Carrier on page 87 d Exit the configuration utility and allow the system to boot to the operating system Ensure that the required device drivers for your controller card are installed and are configured correctly See the operating system documentation for more information Restart the system enter the System Setup program and verify that the controller is enabled and the drives appear in the System Setup program See Using the System Setup Program and UEFI Boot Manager on page 59 If the problem persists see Troubleshooting a Storage Controller on page 176 Troubleshooting Your System 175 Troubleshooting a Storage Controller K NOTE When troubleshooting a SAS or PERC controller also see the 176 1 documentation for your operating system and the controller Run the appropriate online diagnostic test See Using Online Diagnostics on page 181 Enter the System Setup program and
134. ry modules See Troubleshooting System Memory on page 169 Memory Initialization Warning Memory size may be reduced Invalid memory configuration The system will run but with less memory than is physically available Ensure that the memory modules are installed in a valid configuration See General Memory Module Installation Guidelines on page 100 Memory odd even logic failure at address read value expecting value Faulty or improperly installed memory modules See Troubleshooting System Memory on page 169 Memory write read failure at address read value expecting value Faulty or improperly installed memory modules See Troubleshooting System Memory on page 169 Memory set to minimum frequency Memory tests terminated by keystroke 50 The memory frequency may be intentionally set lower for power conservation POST memory test was terminated by pressing the spacebar About Your System If not an intentional setting check any other system messages for possible causes Information only Message Causes Corrective Actions No boot device available No boot sector on hard drive Faulty or missing optical drive subsystem hard drive or hard drive subsystem or non bootable USB key installed Incorrect configuration settings in System Setup program or no operating system on hard drive Use a bootable USB key CD or hard drive I
135. s functioning properly Removing the Power Supply Blank If you are installing a power supply remove the power supply blank by pulling outward on the blank A CAUTION To ensure proper system cooling the power supply blank must be installed in power supply bay PS2 in a non redundant configuration Remove the power supply blank only if you are installing a second power supply Installing the Power Supply Blank To install the power supply blank align the blank with the power supply bay and insert the blank into the chassis until it clicks into place Cooling Shroud The cooling shroud covers the memory modules and provides air flow to the system Removing the Cooling Shroud VAN CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and 96 Installing System Components support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product A CAUTION Never operate your system with the cooling shroud removed The system may get overheated quickly resulting in shutdown and loss of data 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening and Closing the System on page 84
136. see Getting Help on page 195 Unsupported CPU combination Unsupported CPU stepping detected Warning A fatal error has caused system reset Please check th system event log Processor s is not supported by the system A fatal system error occurred and caused the system to reboot Install a supported processor or processor combination See Processors on page 133 Check the SEL for information that was logged during the error See the applicable troubleshooting section in Troubleshooting Your System on page 161 for any faulty components specified in the SEL About Your System 55 Message Causes Corrective Actions Warning Control Panel is not installed The control panel is not installed or has a faulty cable connection Install the control panel or check the cable connections between the display module the control panel board and the system board See Control Panel Assembly on page 152 Warning No micro code update loaded for processor n Micro code update failed Update the BIOS firmware See Getting Help on page 195 Warning Power required exceeds PSU wattage Check PSU and system configuration Warning Performance degraded CPU and memory set to minimum frequencies to meet PSU wattage System will reboot The system configuration of processor s memory modules and expansion cards may not be supported by the power supplies I
137. select an option in the Setup menu you must confirm the option before proceeding to the next action Option Description DRAC Select DHOP or Static IP to configure the network mode If Static IP is selected the available fields are IP Subnet Sub and Gateway Gtw Select Setup DNS to enable DNS and to view domain addresses Two separate DNS entries are available Set error Select SEL to display LCD error messages in a format that matches the IPMI description in the SEL This can be useful when trying to match an LCD message with an SEL entry Select Simple to display LCD error messages in a simplified user friendly description See LCD Status Messages on page 22 for a list of messages in this format Set home Select the default information to be displayed on the LCD Home screen See View Menu on page 17 to see the options and option items that can be selected to display by default on the Home screen 16 About Your System View Menu Option Description DRAC IP Displays the IPv4 or IPv6 addresses for the iDRACO Addresses include DNS Primary and Secondary Gateway IP and Subnet IPv6 does not have Subnet MAC Displays the MAC addresses for DRAC iSCSIn or NETn Name Displays the name of the Host Model or User String for the system Number Displays the Asset tag or the Service tag for the system Power Displays the power output of the system in BTU hr or Watts The display format can be configured i
138. simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 84 Disconnect all cables from the card Slide the expansion card latch out See Figure 3 16 oa fF N Grasp the expansion card by its edges and carefully remove it from the expansion card connector 6 Ifyou are removing the card permanently install a metal filler bracket over the empty expansion slot opening and close the expansion card latch K NOTE You must install a filler bracket over an empty expansion slot to maintain Federal Communications Commission FCC certification of the system The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system 7 Close the system See Closing the System on page 85 8 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 118 Installing System Components Expansion Card Risers The system s expansion card risers support Generation 2 PCIe expansion cards K NOTE Ensure that both riser 1 and riser 2 are installed in the system before
139. sor 1 DIMMs B1 B8 are assigned to processor 2 and so on For configurations with two processors DIMMs A1 A8 and DIMMs C1 C8 are assigned to processor 1 while DIMMs B1 B8 and DIMMs D1 D8 are assigned to processor 2 a Memory Slot DIMM Size Per Slot in GB a Processors 5 CPU1 CPU2 CPU3 CPU4 s Ja amp 5 g j 2 96 32 Al A5 2 Bl 4 B5 2 Cl 4 C5 2 D1 4 D5 2 4 A6 2 B3 4 B6 2 C3 4 C6 2 D3 4 D6 2 A3 4 A7 2 B2 4 B7 2 C2 4 C7 2 D2 4 D7 2 A2 4 A8 2 B4 4 B8 2 C4 4 C8 2 D4 4 D8 2 A4 4 160 32 Al 8 A3 4 B1 8 B3 4 Cl 8 C3 4 D1 8 D3 4 A2 8 A4 4 B2 8 B4 4 C2 8 C4 4 D2 8 D4 4 AS 4 BS 4 C5 4 D5 4 A6 4 B6 4 C6 4 D6 4 A7 4 B7 4 C7 4 D7 4 A8 4 B8 4 C8 4 D8 4 192 32 Al 8 AS 4 Bl 8 B5 4 C1 8 C5 4 D1 8 D5 4 A3 8 A6 4 B3 8 B6 4 C3 8 C6 4 D3 8 D6 4 A2 8 A7 4 B2 8 B7 4 C2 8 C7 4 D2 8 D7 4 A4 8 A8 4 B4 8 B8 4 C4 8 C8 4 D4 8 D8 4 NOTE All memory configurations listed in this table apply to 2 4 processor combinations and support sparing and mirroring modes Size of the DIMM in GB 104 Installing System Components Installing Memory Mod
140. sor returns to a normal state For other faults you must take action to remove the message from the display e Clear the SEL You can perform this task remotely but you will lose the event history for the system e Power cycle Turn off the system and disconnect it from the electrical outlet wait approximately 10 seconds reconnect the power cable and restart the system K NOTE The following LCD status messages are displayed in the Simple format See Setup Menu on page 16 to select the format in which the messages are displayed Table 1 1 LCD Status Messages Code Text Causes Corrective Actions E1000 Failsafe Check the system event log Remove AC power to the voltage for critical failure events system for 10 seconds and error restart the system contact If the problem persists SUPPORT see Getting Help on page 195 E1114 Ambient Temp Ambient temperature See Troubleshooting exceeds reached a point outside the System Cooling allowed allowed range Problems on page 167 range About Your System 23 Code Text Causes Corrective Actions E1116 Memory Memory exceeded allowable Remove AC power to the disabled temperature and has been system for 10 seconds and temp above disabled to prevent damage restart the system range Power to the components See Troubleshooting PCRS nes System Cooling Problems on page 167 If the problem persists see Getting Help on page 195 E1210 Motherboa
141. stalling System Components 8 If applicable install the front bezel See Installing the Front Bezel on page 83 9 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals System Board Assembly The system board assembly is divided into two boards which are interconnected by a high speed connector e Processor board has the connectors for the memory modules power supplies and processors e I O board has the connectors for expansion card risers and expansion card Removing the System Board Assembly Tx CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product A CAUTION If you are using the Trusted Program Module TPM with an encryption key you may be prompted to create a recovery key during program or system setup Be sure to create and safely store this recovery key If you replace this system board you must supply the recovery key when you restart your system or program before you can access the encrypted data on your hard drives 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet
142. supply is operational When the system is on a green light also indicates that the power supply is providing DC power to the system Amber Indicates a problem with the power supply Alternating green and amber When hot adding a power supply this indicates that the power supply is mismatched with the other power supply Replace the power supply that has the flashing indicator with a power supply that matches the capacity of the other installed power supply About Your System 21 Figure 1 4 Power Supply Status Indicator 1 power supply status indicator LCD Status Messages The LCD messages consist of brief text messages that refer to events recorded in the System Event Log SEL For information on the SEL and configuring system management settings see the systems management software documentation K NOTE If your system fails to boot press the System ID button for at least 5 seconds until an error code appears on the LCD Record the code then see Getting Help on page 195 22 About Your System Viewing Status Messages If a system error occurs the LCD screen will turn amber Press the Select button to view the list of errors or status messages Use the left and right buttons to highlight an error number and press Select to view the error Removing LCD Status Messages For faults associated with sensors such as temperature voltage fans and so on the LCD message is automatically removed when that sen
143. support the full set of features provided by the Lifecycle Controller For more information about setting up the Lifecycle Controller configuring hardware and firmware and deploying the operating system see the Lifecycle Controller documentation on the Dell Support website at support dell com manuals 78 Using the System Setup Program and UEFI Boot Manager IDRAC6 Configuration Utility The iDRAC6 Configuration Utility is a pre boot configuration environment that allows you to view and set parameters for the iDRAC6 and for the managed server The iDRAC6 Configuration Utility provides the following features e Enables fault logging and SNMP alerting e Provides access to system event log and sensor status e Functions independently of the system s operating system In addition the iDRAC6 Configuration Utility enables you to e Configure enable or disable the iDRAC6 local area network through the dedicated iDRAC6 Enterprise card port or the embedded NIC1 e Enable or disable IPMI over LAN e Enable a LAN Platform Event Trap PET destination e Attach or detach the Virtual Media devices e Change the administrative user name and password and manage user privileges e View System Event Log SEL messages or clear messages from the log e Reset iDRAC6 settings to default For additional information on using iDRAC6 see the documentation for iDRAC6 and systems management applications Entering the iDRAC6 Configuration Utility 1
144. t Fan Power and Performance Management Memory Power and Performance Management Options are OS Control Active Power Controller Custom or Maximum Performance For all but the Custom setting the BIOS pre configures the power settings on this screen as follows e OS Control sets the CPU power to OS DBPM the fan power to Minimum Power and the memory power to Maximum Performance In this setting all processor performance information is passed from the system BIOS to the operating system for control The operating system sets the processor performance based on processor utilization e Active Power Controller sets the CPU power to System DBPM the fan power to Minimum Power and the memory power to Maximum Performance The BIOS sets the processor performance based on processor utilization e Maximum Performance sets all fields to Maximum Performance If you select Custom you can configure each option independently Options are OS DBPM System DBPM Maximum Performance or Minimum Power Options are Maximum Performance or Minimum Power Options are Maximum Performance a specified frequency or Minimum Power Using the System Setup Program and UEFI Boot Manager 69 System Security Screen Option Description System Password Setup Password Password Status Unlocked default TPM Security Off default TPM Activation No Change default Displays the current status of the password security
145. t bezel See Removing the Front Bezel on page 83 Open the system See Opening the System on page 84 CAUTION Handle each memory module only on either card edge making sure not to touch the middle of the memory module Installing System Components 107 4 Remove the cooling shroud See Removing the Cooling Shroud on page 96 5 Slide the front chassis assembly away from the chassis See Front Chassis Assembly on page 98 6 Press down and out on the ejectors on each end of the socket until the memory module pops out of the socket See Figure 3 11 7 Lift out the memory module K NOTE If you are not replacing the memory module insert a memory module blank in the socket 8 Slide the front chassis assembly back into the chassis See Front Chassis Assembly on page 98 9 If applicable install the front bezel See Installing the Front Bezel on page 83 10 Close the system See Closing the System on page 85 11 Reconnect the system and peripherals to their power sources and turn them on Cooling Fans Your system contains six hot swappable fans mounted in a cooling fan assembly and provides cooling for the processors expansion cards and memory modules K NOTE In the event of a problem with a particular fan the fan number is referenced by the system s management software allowing you to easily identify and replace the proper fan by noting the fan numbers on the cooling fan assembly Removing a Coolin
146. t in place 4 Close the system See Closing the System on page 85 Installing System Components 111 5 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Internal USB Memory Key An optional USB memory key installed inside your system can be used as a boot device security key or mass storage device The USB connector must be enabled by the Internal USB Port option in the Integrated Devices screen of the System Setup program To boot from the USB memory key configure the USB memory key with a boot image and then specify the USB memory key in the boot sequence in the System Setup program A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 84 Locate the USB connector on the control panel board See Figure 3 30 Insert the USB memory key into the USB connector See Figure 3 14 Close the system See Closing the System on page 85 ao oo A Ww N Reconnect the system
147. tem the video monitor can take from several seconds to over two minutes to display an image depending on the amount of memory installed in the system During this time the LCD panel displays the following message System booting NOTE On ACPI compliant operating systems turning off the system using the power button causes the system to perform a graceful shutdown before power to the system is turned off Item Indicator Button or Icon Description Connector 2 NMI button O Used to troubleshoot software and device driver errors when using certain operating systems This button can be pressed using the end of a paper clip Use this button only if directed to do so by qualified support personnel or by the operating system s documentation 3 USB connectors 2 ost Connect USB devices to the system The ports are USB 2 0 compliant 4 Video connector IOl Connects a monitor to the system 5 System identification A slide out panel for system information panel including the Express Service Tag embedded NIC MAC address and iDRAC6 Enterprise card MAC address Space is provided for an additional label 6 LCD menu buttons Allows you to navigate the control panel LCD menu 7 LCD panel Provides system ID status information and system error messages The LCD lights blue during normal system operation The LCD lights amber when the system needs attention and the LCD panel displays an error code followed by descriptive
148. ternal SD memory card optional for the optional iDRAC6 Enterprise card 16 iDRAC6 Enterprise Dedicated management port for the port optional optional iDRAC6 Enterprise card Guidelines for Connecting External Devices e Turn off power to the system and external devices before attaching a new external device Turn on any external devices before turning on the system unless the documentation for the device specifies otherwise Ensure that the appropriate driver for the attached device has been installed on the system e f necessary to enable ports on your system use the Using the System Setup Program and UEFI Boot Manager on page 59 NIC Indicator Codes 1 gt 2 Say 1 link indicator 2 activity indicator 20 About Your System Indicator Indicator Code Link and activity The NIC is not connected to the network indicators are off Link indicator is green The NIC is connected to a valid network link at 1000 Mbps Link indicator is amber The NIC is connected to a valid network link at 10 100 Mbps Activity indicator is Network data is being sent or received green blinking Power Indicator Codes The power supplies have indicators that show whether power is present or whether a power fault has occurred Not lit AC power is not connected Green In standby mode a green light indicates that a valid AC source is connected to the power supply and that the power
149. tery connector 2 system battery 3 negative side of battery connector Locate the battery socket See Figure 6 1 If installed remove the storage controller card See Removing the Integrated Storage Controller Card on page 126 VAN CAUTION To avoid damage to the battery connector you must firmly support the connector while installing or removing a battery 5 To remove the battery support the battery connector by pressing down firmly on the positive side of the connector 6 Lift the battery out of the securing tabs at the negative side of the connector 7 To install a new system battery support the battery connector by pressing down firmly on the positive side of the connector 8 Hold the battery with the facing up and slide it under the securing tabs at the positive side of the connector 145 Installing System Components 10 11 12 13 14 15 Press the battery straight down into the connector until it snaps into place If applicable install the storage controller card See Installing the Integrated Storage Controller Card on page 128 Close the system See Closing the System on page 85 Reconnect the system to the electrical outlet and turn the system on including any attached peripherals Enter the System Setup program to confirm that the battery is operating properly See Using the System Setup Program and UEFI Boot Manager on page 59 Enter the correct time and date in the System
150. text NOTE If the system is connected to AC power and an error has been detected the LCD lights amber regardless of whether the system has been powered on About Your System 13 Item Indicator Button or Icon Description Connector 8 System identification button Z 9 Optical drive optional 10 Hard drives The identification buttons on the front and back panels can be used to locate a particular system within a rack When one of these buttons is pushed the LCD panel on the front and the blue system status indicator on the back blink until one of the buttons is pushed again One optional slim line SATA DVD ROM drive or DVD RW drive NOTE DVD devices are data only Up to six 2 5 external hot swappable SAS SATA or SSD hard drives LCD Panel Features The system s LCD panel provides system information and status and error messages to signify when the system is operating correctly or when the system needs attention See LCD Status Messages on page 22 for information about specific status codes The LCD backlight lights blue during normal operating conditions and lights amber to indicate an error condition When the system is in standby mode the LCD backlight is off and can be turned on by pressing the Select button on the LCD panel The LCD backlight will remain off if LCD messaging is turned off through the iDRAC6 utility the LCD panel or other tools 14 About Your System Figure 1 2 LCD
151. the I O board See Internal NIC Hardware Key on page 113 Disconnect the cables from the system board assembly SAS backplane control panel board and the optical drive Slightly lift the tab on the high speed connector to free the release levers See Figure 3 31 Push the release levers at an angle of 90 degrees away from the connector to separate the processor board from the I O board See Figure 3 31 Slightly push the processor board toward the front of the system to free the guide pins on one half of the connector from the slots on the other half of the connector NOTE The power distribution board connector disengages from the processor board when the processor board is separated from the 1 0 board Installing System Components VAN CAUTION Do not lift the system board assembly by grasping a memory module processor or other components 20 Hold the processor board by the handle and a heat sink release lever see Figure 3 23 Angle the processor board out toward the back of the system and lift the board out of the chassis 21 Pull the release pin and slide the I O board forward and out of the chassis Figure 3 31 Removing and Installing the System Board Wise Zs AS ce pi ns f vo align ESR Cs W A Sig f 1 heat sink release lever 2 power distribution board 3 release pin 4 1 0 board 5 tab 6 high speed connector 7 guide pins 2 8 release levers 2 9 processor board 10 handle Installing System C
152. the System Setup Program and UEFI Boot Manager 61 Option Description 62 SATA Settings Boot Settings Integrated Devices PCI IRQ Assignment Serial Communication Embedded Server Management Power Management System Security Keyboard NumLock On default Displays a screen to enable or disable the integrated SATA controller and ports See SATA Settings Screen on page 65 Displays a screen to specify the boot mode BIOS or UEFI For BIOS boot mode you can also specify the boot devices See Boot Settings Screen on page 65 Displays a screen to enable or disable integrated device controllers and ports and to specify related features and options See Integrated Devices Screen on page 66 Displays a screen to change the IRQ assigned to each of the integrated devices on the PCI bus and any installed expansion card that requires an IRQ See PCI IRQ Assignments Screen on page 67 Displays a screen to enable or disable the serial ports and specify related features and options See Serial Communication Screen on page 67 Displays a screen to configure the front panel LCD options and to set a user defined LCD string See Embedded Server Management Screen on page 68 Enables you to manage power usage of the processor s fans and memory modules with preconfigured or customized settings See Power Management Screen on page 69 Displays a screen to configure the system password and setup
153. the faulty keyboard mouse If the problem is not resolved proceed to the next step to begin troubleshooting the other USB devices attached to the system Power down all attached USB devices and disconnect them from the system Restart the system and if your keyboard is functioning enter the system setup program Verify that all USB ports are enabled See Integrated Devices Screen on page 66 If your keyboard is not functioning you can also use remote access If the system is not accessible see Disabling a Forgotten Password on page 193 Troubleshooting Your System for instructions on setting the NVRAM_CLR jumper inside your system and restoring the BIOS to the default settings Reconnect and power on each USB device one at a time If a device causes the same problem power down the device replace the USB cable and power up the device If the problem persists replace the device If all troubleshooting fails see Getting Help on page 195 Troubleshooting a Serial 1 0 Device 1 Turn off the system and any peripheral devices connected to the serial port Swap the serial interface cable with a working cable and turn on the system and the serial device If the problem is resolved replace the interface cable 3 Turn off the system and the serial device and swap the device with a comparable device 4 Turn on the system and the serial device If the problem is resolved replace the serial device
154. to its electrical outlet and turn the system on including any attached peripherals 7 Enter the System Setup program and verify that the USB key has been detected by the system See Using the System Setup Program and UEFI Boot Manager on page 59 112 Installing System Components Figure 3 14 Removing and Installing a USB Memory Key 1 1 USB memory key connector 2 USB memory key Internal NIC Hardware Key Any additional future functionalities for the system s integrated NICs are enabled by installing an optional NIC hardware key in the iSCSI KEY socket on the system board See Figure 6 1 VAN CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE TOE operating system support and the Microsoft scalable network pack are required for TOE functionality Turn off the system including any attached peripherals and disconnect the system from its electrical outlet Open the system See Opening the System on page 84 Locate the ISCSI KEY connector on the system board See Figure 6 1 Insert the NIC hardware key into the connector onto the board See Figure 3 15 Install
155. tup Program and UEFI Boot Manager 71 Operating With a Setup Password Enabled If Setup Password is Enabled you must enter the correct setup password before modifying most of the System Setup options If you do not enter the correct password in three attempts the system lets you view but not modify the System Setup screens The following options are exceptions If System Password is not Enabled and is not locked through the Password Status option you can assign a system password You cannot disable or change an existing system password K NOTE You can use the Password Status option in conjunction with the Setup Password option to protect the system password from unauthorized changes Deleting or Changing an Existing Setup Password 1 Enter the System Setup program and select the System Security 2 Highlight Setup Password press lt Enter gt to access the setup password window Press lt Enter gt twice to clear the existing setup password The setting changes to Not Enabled 3 Ifyou want to assign a new setup password perform the steps in Assigning a Setup Password on page 77 Embedded System Management The Lifecycle Controller is an embedded utility that enables systems management tasks from an embedded environment throughout the server s lifecycle Lifecycle Controller can be started during the boot sequence and can function independently of the operating system K NOTE Certain platform configurations may not
156. ual SD module 4 Dcard slot 1 latch release tab 6 cable connector power cable Installing the Internal Dual SD Module A CAUTION Many repairs may only be done by a certified service technician You 132 should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE When the Redundancy option is set to Mirror mode in the Integrated Devices screen of the system setup the information is replicated from one SD card to another See Integrated Devices Screen on page 66 Installing System Components 1 Tur off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 84 Position the module so the tabs on the underside of the tray fit into the hooks on the front chassis assembly then lower the opposite edge of the card into place See Figure 3 22 4 Connect the internal dual SD module cable to the connector on the control panel board Close the system See Closing the System on page 85 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Processors The system supports one two and four processor configurations
157. uct documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Run the appropriate online diagnostics test See Using Online Diagnostics on page 181 Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 84 Remove the cooling fan assembly See Removing the Cooling Fan Assembly on page 110 l Troubleshooting Your System 10 11 12 13 14 15 16 17 18 19 20 21 Ensure that each processor and heat sink are properly installed See Removing a Processor on page 134 Install the cooling fan assembly See Installing the Cooling Fan Assembly on page 111 Close the system See Closing the System on page 85 Reconnect the system to the electrical outlet and turn on the system and attached peripherals Run the appropriate online diagnostic test If your system only has one processor and a problem is still indicated see Getting Help on page 195 For systems with multiple processors turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 84 Remove the cooling fan assembly See Removing the Cooling Fan Assembly on page 110 R
158. uctions see the documentation accompanying the card 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 3 Open the system See Opening the System on page 84 4 Locate the expansion card connector on the system board riser K NOTE To install an expansion card in the expansion card connector on the system board go to step 7 116 Installing System Components 5 Slide out the expansion card latch and remove the filler bracket See Figure 3 16 6 Holding the card by its edges position the card so that the card edge connector aligns with the expansion card connector 7 Insert the card edge connector firmly into the expansion card connector until the card is fully seated 8 Slide the expansion card latch into position See Figure 3 16 Figure 3 16 Installing and Removing an Expansion Card 1 1 expansion card latch 2 expansion card 3 expansion card connector 9 Connect the cables to the expansion card Installing System Components 117 10 Close the system See Closing the System on page 85 11 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 12 Install any device drivers required for the card as described in the documentation for the card Removing an Expansion Card IS CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and
159. uld have already changed the value to reflect the newly installed memory If the value is incorrect one or more of the memory modules may not be installed properly Repeat step 3 through step 15 of this procedure checking to ensure that the memory modules are firmly seated in their sockets Run the system memory test in the system diagnostics See Running the Embedded System Diagnostics on page 182 Removing Memory Modules A WARNING The memory modules are hot to touch for some time after the system A has been powered down Allow time for the memory modules to cool before handling them Handle the memory modules by the card edges and avoid touching the components on the memory module CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION To ensure proper system cooling memory module blanks must be installed in any memory socket that is not occupied Remove memory module blanks only if you intend to install memory modules in those sockets Turn off the system including any attached peripherals and disconnect the system from the electrical outlet If installed remove the fron
160. ules A WARNING The memory modules are hot to touch for some time after the system A has been powered down Allow time for the memory modules to cool before handling them Handle the memory modules by the card edges and avoid touching the components on the memory module CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals and disconnect the system from the electrical outlet If installed remove the front bezel See Removing the Front Bezel on page 83 Open the system See Opening the System on page 84 Remove the cooling shroud See Removing the Cooling Shroud on page 96 Slide the front chassis assembly away from the chassis See Front Chassis Assembly on page 98 Press out the ejectors on each end of the socket until the memory module blank pops out of the socket See Figure 3 11 If applicable remove the memory module blanks from the sockets in which you plan to install memory modules K NOTE Make sure to retain any removed memory module blanks for future use CAUTION Handle each memory module only on eith
161. up program and select the System Security 2 Highlight Setup Password press lt Enter gt to access the setup password window Press lt Enter gt twice to clear the existing setup password The setting changes to Not Enabled 3 If you want to assign a new setup password perform the steps in Assigning a Setup Password on page 77 Using the Setup Password Assigning a Setup Password You can assign a setup password only when the Setup Password is Not Enabled To assign a setup password highlight the Setup Password option and press the lt gt or lt gt key The system prompts you to enter and verify the password K NOTE The setup password can be the same as the system password If the two passwords are different the setup password can be used as an alternate system password The system password cannot be used in place of the setup password You can use up to 32 characters in your password As you type placeholders appear in the field The password assignment is not case sensitive Certain key combinations are invalid and if you enter one the system beeps To erase a character press lt Backspace gt or the left arrow key When you verify the password the Setup Password changes to Enabled The next time you enter the System Setup program the system prompts you for the setup password A change to the Setup Password option becomes effective immediately restarting the system is not required Using the System Se
162. us parity error system for 10 seconds and restart the system If the problem persists see Getting Help on page 195 E1421 CPU initializati on error Power cycle AC The system BIOS reported a processor initialization error About Your System Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help on page 195 27 Code Text Causes Corrective Actions E1422 CPU machine check error Power cycle AC The system BIOS reported a machine check error Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help on page 195 E1610 Power Supply HHH W missing Check power supply Specified power supply removed or is missing from the system See Troubleshooting Power Supplies on page 167 E1614 Power Supply HHH W error Check power supply Specified power supply failed See Troubleshooting Power Supplies on page 167 E1618 Predictive failure on A power supply fan failure an over temperature See Troubleshooting Power Supplies on Power Supply condition or power supply page 167 W communication error caused Check PSU the predictive warning of an impending power supply failure E161C Power Supply Specified power supply Check the AC power HHH W lost AC power Check PSU cables attache
163. w the safety instructions that came with the product Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 84 Disconnect the cables connected to the control panel board See Figure 3 30 If applicable remove the USB memory key See Internal USB Memory Key on page 112 Using a T10 Torx driver remove the three screws that secure the control panel board to the front chassis assembly See Figure 3 30 Using a T8 Torx driver remove the screw that secures the control panel board on the front of the system See Figure 3 30 Slide the control panel assembly toward the back of the system and take it out Installing the Control Panel Board 154 1 Align the screw holes on the control panel board with the holes on the front chassis assembly Using a T10 Torx driver replace the three screws that secure the control panel board to the front chassis assembly See Figure 3 30 Using a T8 Torx driver replace the screw that secures the control panel board on the front of the system See Figure 3 30 If applicable install the USB memory key See Internal USB Memory Key on page 112 Connect all the cables to the control panel board If required route the power data cables along the chassis wall See step 2 and step 3 of Sliding the Front Chassis Assembly on page 98 Close the system See Closing the System on page 85 In
164. wnload the latest system BIOS version from support dell com and follow the instructions included in the compressed download file to install the update on your system Turn off the system including any attached peripherals and disconnect the system from the electrical outlet When disconnected from AC power press and hold the power button for three seconds to fully drain the system of stored power prior to removing the cover NOTE It is recommended that you always use a static mat and static strap while working on components in the interior of the system Open the system See Opening the System on page 84 Remove the cooling shroud See Removing the Cooling Shroud on page 96 WARNING The heat sink and processor are hot to touch for some time after the system has been powered down Allow the heat sink and processor to cool before handling them CAUTION Never remove the heat sink from a processor unless you intend to remove the processor The heat sink is necessary to maintain proper thermal conditions Release one of the heat sink release levers See Figure 3 23 Wait 30 seconds for the heat sink to loosen from the processor Release the other heat sink release lever Gently lift the heat sink off the processor and keep it aside upside down thermal grease side facing up Installing System Components Figure 3 23 Installing and Removing the Heat Sink 1 heat sink 2 release levers 2 Installing System Components
165. y Removing an Optical Drive A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product If installed remove the front bezel See Removing the Front Bezel on page 83 Turn off the system including any attached peripherals and disconnect the system from its electrical outlet Open the system See Opening the System on page 84 Disconnect the power data cable from the back of the drive Note the routing of the power data cable on the side on the system as you remove them from the system board and drive You must route these cables properly when you replace them to prevent them from being pinched or crimped For more information see step 2 and step 3 of Sliding the Front Chassis Assembly on page 98 To remove the drive press down and push the blue release tab toward the front of the system See Figure 3 7 Slide the optical drive out of the system until it is free of the drive bay Installing System Components 91 7 Ifyou are not adding a new optical drive install the optical drive insert 8 Close the system See Closing the System on page 85 9 Reconnect the system to its electric
166. y repairs may only be done by a certified service technician You 1 2 3 should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 84 Ensure that the following components are properly installed e Hard drives e Cooling fan assembly SD cards Troubleshooting Your System 165 e USB memory key e NIC hardware key e Internal Dual SD Module e Expansion cards and both expansion card risers e Integrated storage controller iDRAC6 Enterprise card e Power supplies e Processors and heat sinks Ensure that all cables are properly connected Close the system See Closing the System on page 85 Run the system board tests in the system diagnostics See Running the Embedded System Diagnostics on page 182 If the tests fail see Getting Help on page 195 Troubleshooting the System Battery K NOTE If the system is turned off for long periods of time for weeks or months the 166 NVRAM may lose its system configuration information This situation is caused by a defective battery Re enter the time and

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