Home

Dell PowerEdge R515 Owner's Manual

1. 64 PCI IRQ Assignments Screen 65 Serial Communication Screen 65 Embedded Server Management Screen 66 Power Management Screen 67 System Security Sereen 67 Exit SCG a hee bo De R 69 Entering the UEFI Boot Manager 70 Using the UEFI Boot Manager Navigation Keys 70 UEFI Boot Manager Screen 71 UEFI Boot Settings Screen 71 Contents System Utilities Screen 72 System and Setup Password Features 72 Using the System Password 72 Using the Setup Password 75 Embedded System Management 76 Baseboard Management Controller Configuration 77 Entering the BMC Setup Module 77 iDRAC6 Configuration Utility 78 Entering the iDRAC6 Configuration Utility 78 3 Installing System Components 79 Recommended Tools 79 Inside the System 79 Front Bezel Optional naaa 82 Removing the Front Bezel 82 Installing the Front Bezel 83 Opening and Closing the System 83 Opening the System 83 Closing the System 85 CoolingShroud 86 Removing the Cooling Shroud 86 Installing the Cooling Shroud 87 Hard Drives 24 87 Removing a Hard Drive Blank
2. 172 Troubleshooting Processors 174 5 Running the System Diagnostics 177 Using Online Diagnostics 177 Embedded System Diagnostics Features 177 When to Use the Embedded System Diagnostics 178 Running the Embedded System Diagnostics 178 Embedded System Diagnostics Testing Options 179 Using the Custom Test Options 179 Contents 10 Selecting Devices for Testing 179 Selecting Diagnostics Options 179 Viewing Information and Results 180 6 Jumpers and Connectors 181 System Board Jumpers 181 System Board Connectors 182 Disabling a Forgotten Password 184 7 Getting Help ccc 3 5 4 ee ek Bed bees 187 Contacting Dell 187 GE 64 6 252228 Si Sete eS seen neds 189 Contents About Your System Accessing System Features During Startup The following keystrokes provide access to system features during startup Keystroke Description lt F2 gt lt F10 gt lt Fll gt lt F12 gt lt Cti gt lt E gt lt Ctrl gt lt C gt lt Ctrl gt lt R gt lt Ctrl gt lt S gt Enters the System Setup program See Using the System Setup Program and UEFI Boot Manager on page 57 Enters System Services which opens the Lifecycle Controller The controller allows you to access utilities such as embedded system diagnostics
3. Options are Maximum Performance a specified frequency or Minimum Power System Security Screen Option Description System Password Displays the current status of the password security feature and allows a new system password assignment and verification NOTE See Using the System Password on page 72 for more information Using the System Setup Program and UEFI Boot Manager 67 Option Description Setup Password Password Status Unlocked default TPM Security Off default TPM Activation No Change default TPM Clear No default Restricts access to the System Setup program by using a setup password NOTE See Using the System Password on page 72 for more information When Setup Password is assigned and this field is Locked the system password cannot be changed or disabled at system start up See Using the System Password on page 72 for more information Sets the reporting of the Trusted Platform Module TPM in the system If Off the presence of the TPM is not reported to the operating system If On with Pre boot Measurements the system reports the TPM to the operating system and stores the pre boot measurements to the TPM during POST If On without Pre boot Measurements the system reports the TPM to the operating system and bypasses pre boot measurements When set to Activate the TPM is enabled to default settings When set to Deactivate the TPM is d
4. 141 Installing the Control Panel Assembly 143 SAS Backplane 143 Removing the SAS Backplane 143 Installing the SAS Backplane 147 Power DistributionBoard 148 Removing the Power Distribution Board 148 Replacing the Power Distribution Board 151 System Board 005 152 Removing the System Board 152 Installing the System Board 154 4 Troubleshooting Your System 157 Safety First For You and Your System 157 Troubleshooting System Startup Failure 157 Troubleshooting External Connections 157 Troubleshooting the Video Subsystem 158 Troubleshooting a USB Device 158 Troubleshooting a Serial 1 0 Device 159 TroubleshootingaNIC 159 Contents Troubleshooting a Wet System 160 Troubleshooting a Damaged System 162 Troubleshooting the System Battery 162 Troubleshooting Power Supplies 163 Troubleshooting System Cooling Problems 163 TroubleshootingaFan 164 Troubleshooting System Memory 165 Troubleshooting an Internal USB Key 167 Troubleshooting an Optical Drive 168 Troubleshooting a Hard Drive 169 Troubleshooting an Internal Hard Drive 170 Troubleshooting a Storage Controller 171 Troubleshooting Expansion Cards
5. Alert messages include information status warning and failure messages for drive temperature fan and power conditions For more information see the systems management software documentation About Your System 55 Other Information You May Need A WARNING See the safety and regulatory information that shipped with your 56 system Warranty information may be included within this document or as a separate document The rack documentation included with your rack solution describes how to install your system into a rack The Getting Started Guide provides an overview of system features setting up your system and technical specifications Any media that ships with your system that provides documentation and tools for configuring and managing your system including those pertaining to the operating system system management software system updates and system components that you purchased with your system The Lifecycle Controller User Guide provides information about setting up the controller configuring hardware and firmware and deploying the operating system NOTE Always check for updates on support dell com manuals and read the updates first because they often supersede information in other documents About Your System Using the System Setup Program and UEFI Boot Manager The System Setup program is the BIOS program that enables you to manage your system hardware and specify BIOS level options From the Syste
6. 4 Pull back gently on the two tabs holding the RAID battery and lift the RAID battery from the battery carrier See Figure 3 26 Figure 3 26 Removing and Installing the RAID Battery 1 battery carrier 2 battery cable 3 RAID battery 4 battery carrier tabs 2 136 Installing System Components Installing the RAID Battery A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Insert the RAID battery into the battery carrier until it locks into place See Figure 3 26 Connect the cable to the battery See Figure 3 26 Close the system See Closing the System on page 85 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Control Panel Assembly LED K NOTE This section applies to twelve hard drive systems only Removing the Control Panel Module LED A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that
7. Memory modules are mismatched in the specified slots valid configuration See General Memory Module Installation Guidelines on page 105 Unused memory detected DIMM s installed in the following slot are not available when in 128 bit advanced ECC mode x X X The memory configuration is not optimal for Advanced ECC Memory Mode Modules in the specified slots are unused Reconfigure the memory for Advanced ECC Memory Mode or change the memory mode to Optimized or Sparing in the BIOS setup screen See System Memory on page 104 Warning A fatal error has caused system reset Please check th system event log A fatal system error occurred and caused the system to reboot Check the SEL for information that was logged during the error See the applicable troubleshooting section in Troubleshooting Your System on page 157 for any faulty components specified in the SEL Warning Control Panel is not installed 52 The control panel is not installed or has a faulty cable connection About Your System Install the control panel or check the cable connections between the display module the control panel board and the system board See Integrated Storage Controller Card on page 119 Message Causes Corrective Actions Warning Power required exceeds PSU wattage Check PSU and system configuration Warning Performance degraded CPU and memory
8. hard drive troubleshooting 167 168 hard drives hot swappable installing 89 heat sink 129 iDRAC6 Configuration Utility 78 iDRAC6 Enterprise Card Optional 123 iDRAC6 Express Card Optional 121 indicators front panel 12 NIC 23 power 12 24 installing control panel assembly 138 142 cooling shroud 87 expansion card 113 hard drive hot swappable 89 hard drive blank 88 memory modules 108 power supply blank 104 processor 131 SAS backplane board 146 SAS controller 118 J jumpers system board 179 K keyboards troubleshooting 156 L LCD panel features 16 menus 17 Lifecyle Controller 76 memory troubleshooting 163 memory key connector USB 126 memory mode Optimizer 106 memory modules DIMMs configuring 105 installing 108 removing 110 UDIMM configurations 112 messages error messages 58 status LCD 27 system 40 warning 55 N NIC indicators 23 NICs troubleshooting 157 0 Optimizer memory mode 106 P password setup 75 system 72 passwords disabling 182 phone numbers 185 POST accessing system features 11 power indicators 12 24 power supplies indicators 24 removing 102 replacing 103 power supply blank 104 processor installing 131 removing 127 Index 191 See processor upgrades 127 processors troubleshooting 172 removing bezel 82 control panel assembly 136 140 cooli
9. Core Speed Displays the processor clock speed Bus Speed Displays the processor bus speed HyperTransport Specifies the supported HyperTransport I O Link Technology Specification HT Assist Provides filtering of broadcast probes to improve Enabled default HyperTransport I O Link bandwidth and performance Virtualization Technology Disabled default DMA Virtualization Disabled default on multi node systems When set to Enabled the additional hardware capabilities provided by Virtualization Technology are available When set to Enabled additional hardware capabilities for DMA Remapping and Virtualization are available Using the System Setup Program and UEFI Boot Manager 61 Option Description DRAM Prefetcher Enabled default Hardware Prefetch Training on Software Prefetch Enabled default Hardware Prefetcher Enabled default Execute Disable Enabled default Number of Cores per Processor All default CIE Enabled default Processor Family Model Stepping Processor 2 Family Model Stepping When Enabled it turns on the DRAM prefetch unit in the Northbridge When Disabled it prevents DRAM references from triggering DRAM prefetch requests When Enabled the hardware prefetcher considers software prefetches when detecting strides for prefetch requests Enables or disables the hardware prefetcher Specifies whether Execute Disable Memory Protection Technology is enabl
10. Disconnect the cable connecting the card to the expansion card riser For a battery cached RAID controller disconnect the cable connecting the card to the RAID battery 7 Bend both the card edge guides outward and pull the storage controller card out of the connector Installing System Components 119 Figure 3 19 Removing and Installing the Storage Controller Card 1 storage connector 2 expansion card riser 3 storage controller card 4 storage controller card cable 5 SAS data cable connector 6 release lever blue 120 Installing System Components Installing the Storage Controller Card A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turm off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 83 If installed remove the expansion card See Removing an Expansion Card on page 115 4 Route the cables in the cable path under the storage controller card slot on the expansion card riser 5 With the storage controller card edge facing the riser insert one side of the card into th
11. Embedded X treme PCI Use the lt gt and lt gt keys to manually select an IRQ Adapter for a given device or select Default to allow the BIOS to IRQ 5 default Slot 2 X treme Add in PCI Adapter IRQ 11 default Slot 3 X treme Bridged PCI Adapter IRQ 5 default Slot 3 X treme Bridged PCI Adapter IRQ 11 default select an IRQ value at system startup Use the lt gt and lt gt keys to manually select an IRQ for a given device or select Default to allow the BIOS to select an IRQ value at system startup Use the lt gt and lt gt keys to manually select an IRQ for a given device or select Default to allow the BIOS to select an IRQ value at system startup Use the lt gt and lt gt keys to manually select an IRQ for a given device or select Default to allow the BIOS to select an IRQ value at system startup Serial Communication Screen Option Description Serial Communication On without Console Redirection default Serial Port Address Serial Device 1 COM1 Serial Device 2 COM2 default External Serial Connector Serial Devicel default Selects whether the serial communication devices Serial Device 1 and Serial Device 2 are enabled in BIOS BIOS console redirection can also be enabled and the port address used can be specified Options are On without Console Redirection On with Console Redirection via COM On with Console Redirection via COM2 and Off Sets
12. on page 83 Ensure that the following components are properly installed e Expansion card riser e Power supplies e Fans e Processors and heat sinks e Memory modules e Hard drive carriers Cooling shroud Ensure that all cables are properly connected Close the system See Closing the System on page 85 Run the system board tests in the system diagnostics See Running the System Diagnostics on page 177 If the tests fail see Getting Help on page 187 Troubleshooting the System Battery K NOTE If the system is turned off for long periods of time for weeks or months 162 the NVRAM may lose its system configuration information This situation is caused by a defective battery Re enter the time and date through the System Setup program See System Setup Options on page 59 Turn off the system and disconnect it from the electrical outlet for at least one hour Troubleshooting Your System 3 Reconnect the system to the electrical outlet and turn on the system 4 Enter the System Setup program If the date and time are not correct in the System Setup program replace the battery See Replacing the System Battery on page 133 If the problem is not resolved by replacing the battery see Getting Help on page 187 K NOTE Some software may cause the system time to speed up or slow down If the system seems to operate normally except for the time kept in the System Setup program the problem may be
13. 10 seconds and failed failed restart the system Call support If the problem persists see Getting Help on page 187 E1310 Fan RPM RPM of specified fan is See Troubleshooting exceeding outside of the intended System Cooling range operating range Problems on page 163 Check fan E1313 Fan redundancy The system is no longer Check LCD for additional scrolling messages See Troubleshooting a Fan on page 164 About Your System 29 Code Text Causes Corrective Actions E1410 System Fatal Specified processor has an Remove AC power to the Error internal error The error system for 10 seconds and detected may or may not have restart the system been caused by If the problem persists the processor see Getting Help on page 187 E1414 CPU temp Specified processor is out Ensure that the processor exceeding of acceptable heat sinks are properly range temperature range installed See Check CPU Troubleshooting heatsink Processors on page 174 and Troubleshooting System Cooling Problems on page 163 E1418 CPU not Specified processor is Ensure that the specified detected missing or bad processor is properly Check CPU and the system is in an installed See is seated unsupported Troubleshooting properly configuration Processors on page 174 E141C Unsupported Processors are in an Ensure that your CPU config unsupported processors match and Check CPU or configura
14. 137 and Check Troubleshooting System battery Cooling Problems on page 163 E1216 3 3V Regulator 3 3 V voltage regulator Remove and reseat the failure has failed PCIe expansion cards Reseat PCIe If the problem persists cards see Troubleshooting Expansion Cards on page 172 E1229 CPU VCORE Specified processor Reseat the processor s Regulator VCORE voltage See Troubleshooting failure regulator has failed Processors on page 174 Repo at If the problem persists see Getting Help on page 187 28 About Your System lost Check fans fan redundant Another fan failure would put the system at risk of overheating Code Text Causes Corrective Actions E122A CPU VTT Specified processor Reseat the processor s Regulator VTT voltage regulator See Troubleshooting failure has failed Processors on page 174 Bese y Crs If the problem persists see Getting Help on page 187 E122C CPU Power A power fault was Remove AC power to the Fault Power detected when powering system for 10 seconds and cycle AC up the processor s restart the system If the problem persists see Getting Help on page 187 E122D Memory One of the memory Reseat the memory Regulator regulators has failed modules See Failed Troubleshooting System Reseat DIMMs Memory on page 165 E122E On board One of the on board Remove AC power to the regulator voltage regulators has system for
15. 2 control panel cable USB memory key connector 4 power cable control panel board 6 display module cable LCD display module Installing System Components Installing the Control Panel Assembly A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Install the control panel board in the system chassis and secure it with the two screws See Figure 3 28 2 Connect the display module cable to the control panel board See Figure 3 28 3 Connect the control panel cable to the control panel board See Figure 3 28 Connect the USB cable to the control panel board See Figure 3 28 Close the system See Closing the System on page 85 Reconnect the system to the power source and turn on the system and attached peripherals SAS Backplane Removing the SAS Backplane VAN CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warr
16. 87 Installing a Hard Drive Blank 88 Removing aHardDrive 88 Contents Installing a Hard Drive 89 Removing a Hard Drive From a Hard Drive Carrier 90 Installing a Hard Drive Into a Hard Drive Carrier 91 Internal Hard Drives 91 Removing an Internal Hard Drive Bay 91 Installing an Internal Hard Drive Bay 93 Removing an Internal Hard Drive From the Internal Hard Drive Bay 93 Installing a Hard Drive Into a Hard Drive Bay 94 Optical Drive Optional 2 95 Removing an OpticalDrive 95 Installing an Optical Drive 96 CoolingFans 00 4 97 RemovingaCoolingFan 98 InstallingaCoolingFan 101 Power Supplies 102 Removing a Power Supply 102 Installing a Power Supply 103 Removing the Power Supply Blank 104 Installing the Power Supply Blank 104 System Memory 05 104 General Memory Module Installation Guidelines 0000 105 Mode Specific Guidelines 106 Installing Memory Modules 108 Removing Memory Modules 110 Expansion Cards and Expansion Card Risers 111 Contents Expansion Card Installation Guidelines 111 Installing an ExpansionCard 113 Removing anExpansion
17. Memory Configurations Per Processor Memory Memory Single Processor Dual Processor Module Sockets Size 1 3 l2 Physical Available Physical Available Memory Memory Memory Memory GB GB GB GB 2 GB X 2 all 4 all X X 4 8 X X X 8 16 4 GB X 4 all 8 all X X 8 16 X X X 16 32 8 GB X X 16 all 32 all X X X 32 64 16GB X X 32 all 64 all X X X 64 128 Table 3 2 Sample UDIMM Memory Configurations Per Processor Memory Single Processor Dual Processor Memory Sockets sei 1 l3 l2 Physical Available Physical Available 12g Memory Memory Memory Memory GB GB GB GB 1 GB X l all 2 all X X 2 4 X X X 4 8 2 GB X 2 all 4 all X X 4 8 X X X 8 16 4 GB X 4 all 8 all X X 8 16 X X X 16 32 Installing System Components 107 Installing Memory Modules A WARNING The memory modules are hot to the touch for some time after the A 108 system has been powered down Allow time for the memory modules to cool before handling them Handle the memory modules by the card edges and avoid touching the components on the memory module CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is n
18. Power Supplies on page 102 Alert System fatal error during previous boot An error caused the system to reboot Check other system messages for additional information for possible causes About Your System 41 Message Causes Corrective Actions BIOS System is in manufacturing Reboot to take the system MANUFACTURING mode out of manufacturing mode MODE detected MANUFACTURING MODE will be cleared before the next boot System reboot required for normal operation BIOS Update Attempt Failed Remote BIOS update attempt failed Retry the BIOS update If problem persists see Getting Help on page 187 Caution NVRAM CLR jumper is installed on system board Please run SETUP NVRAM_CLR jumper is installed in the clear setting CMOS has been cleared Move the NVRAM_CLR jumper to the default position pins 3 and 5 See Figure 6 1 for jumper location Restart the system and re enter the BIOS settings See Using the System Setup Program and UEFI Boot Manager on page 57 CPU set to minimum frequency The processor speed may be intentionally set lower for power conservation If not an intentional setting check any other system messages for possible causes CPU x installed with no memory 4 amp 2 Memory modules are required but not installed in the indicated processor s memory slots About Your System Install memory modules for the pr
19. Power on indicator power button NMI button Hard drives O The LED panel has four diagnostic indicator lights that display error codes during system startup See Diagnostic Lights Optional on page 25 The power on indicator lights when the system power is on The power button controls the DC power supply output to the system When the optional system bezel is installed the power button is not accessible NOTE When powering on the system the video monitor can take from several seconds to over 2 minutes to display an image depending on the amount of memory installed in the system NOTE On ACPI compliant operating systems turning off the system using the power button causes the system to perform a graceful shutdown before power to the system is turned off NOTE To force an ungraceful shutdown press and hold the power button for 5 seconds Used to troubleshoot software and device driver errors when using certain operating systems This button can be pressed using the end of a paper clip Use this button only if directed to do so by qualified support personnel or by the operating system s documentation Up to twelve 3 5 inch or 2 5 inch hot swappable SAS or SATA drives About Your System 15 Item Indicator Button Icon Description or Connector 6 Video connector IOI Connects a monitor to the system 7 USB connector e Connect USB devices to the system The ports are USB 2 0 compliant 8
20. all cables Replace the cooling shroud See Installing the Cooling Shroud on page 87 Close the system See Closing the System on page 85 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Installing System Components Integrated Storage Controller Card Your system includes a dedicated expansion card slot on the riser for an integrated SAS or RAID controller card that provides the integrated storage subsystem for your system s hard drives The controller supports SAS and SATA hard drives and also enables you to set up the hard drives in RAID configurations as supported by the version of the storage controller included with your system Removing the Storage Controller Card A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Tum off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 83 If installed remove the expansion card See Removing an Expansion Card on page 115 Disconnect the SAS cables connected to the card
21. and follow the safety instructions that came with the product 1 Tur off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 83 Locate the USB connector on the control panel or SAS backplane based on your system configuration See Figure 3 28 or Figure 3 30 Installing System Components 127 Insert the USB memory key into the USB connector See Figure 3 22 Close the system See Closing the System on page 85 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 7 Enter the System Setup program and verify that the USB key has been detected by the system See Using the System Setup Program Navigation Keys on page 58 Figure 3 22 Removing and Installing a USB Memory Key N gt 1 USB memory key connector 2 USB memory key 1 Processors Removing a Processor A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Prior to upgrading your system download the latest system BIOS version on support dell com 2 Tur
22. applicable remove the internal hard drive bay and support carrier See Removing an Internal Hard Drive Bay on page 91 If applicable remove the thumb screw on the support bracket and lift it up and out of the system Remove the power supplies from the system See Removing a Power Supply on page 102 Remove the expansion cards See Removing an Expansion Card on P 8 P page 115 Remove the expansion card riser See IDRAC6 Express Card Optional on page 122 Disconnect power distribution cables from the system board see System Board on page 152 Disconnect the fan cable Remove the screws securing the power distribution board to the chassis See Figure 3 3 and Figure 3 32 K NOTE The twelve hard drive systems have three screws securing the power distribution board to the chassis The eight hard drive systems have four securing screws securing the power distribution board to the chassis Installing System Components 11 Pull the blue tab lift the power distribution board and move it toward the front of the system to disengage from the tabs on the power supply bay See Figure 3 3 and Figure 3 32 Figure 3 31 Removing and Installing the Power Distribution Board Eight Hard Drive System 4 1 screws 4 2 power supply connector 3 power interposer board 4 blue tab 5 power distribution board 6 fan module cable connector Installing System Components 149 Figure 3 32 Removing and Installing th
23. at a time If a device causes the same problem power down the device replace the USB cable and power up the device If the problem persists replace the device If all troubleshooting fails see Getting Help on page 187 Troubleshooting a Serial 1 0 Device 1 3 4 Turn off the system and any peripheral devices connected to the serial port Swap the serial interface cable with another working cable and turn on the system and the serial device If the problem is resolved replace the interface cable Turn off the system and the serial device and swap the device with a comparable device Turn on the system and the serial device If the problem is resolved replace the serial device If the problem persists see Getting Help on page 187 Troubleshooting a NIC 1 Run the appropriate online diagnostic test See Using Online Diagnostics on page 177 Restart the system and check for any system messages pertaining to the NIC controller Check the appropriate indicator on the NIC connector See NIC Indicator Codes on page 23 e If the link indicator does not light check all cable connections e If the activity indicator does not light the network driver files might be damaged or missing Remove and reinstall the drivers if applicable See the NIC s documentation Troubleshooting Your System 159 e Change the auto negotiation setting if possible e Use another connector on the switch o
24. been lost due functionality See the to system board replacement Lifecycle Controller User The optional iDRAC6 Guide for more information Enterprise card flash memory Restore the flash memory or BMC SPI flash may be using the latest version on corrupted support dell com See the Integrated Dell Remote Access Controller 6 iDRAC6 User Guide for instructions on performing a field replacement of the flash memory Unexpected Improperly seated memory Reseat the memory modules interrupt in modules or faulty See Troubleshooting protected mode keyboard mouse controller chip System Memory on page 165 If the problem persists see Getting Help on page 187 combinatio stepping detected Unsupported CPU n Unsupported CPU Processor s is not supported by the system Install a supported processor or processor combination See Processors on page 128 detected has been disabled Unsupported DIMM The following DIMM x Invalid memory configuration The system runs but with the specified memory module disabled Ensure that the memory modules are installed in a valid configuration See General Memory Module Installation Guidelines on page 105 About Your System 51 Message Causes Corrective Actions Unsupported Invalid memory Ensure that the memory memory configuration modules are installed in a configuration DIMM mismatch across slots detected Kip Rip deeb
25. card connector 7 Ifyou are removing the card permanently install a metal filler bracket over the empty expansion slot opening and close the expansion card latch K NOTE You must install a filler bracket over an empty expansion slot to maintain Federal Communications Commission FCC certification of the system The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system Close the system See Closing the System on page 85 9 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Installing System Components 115 Removing an Expansion Card Riser A CAUTION Many repairs may only be done by a certified service technician 116 You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 83 Remove the cooling shroud See Removing the Cooling Shroud on page 86 If installed remove the expansion card from the expansion card slot See Removing an Expansion Card on page 115 If installed remove t
26. caused by software rather than by a defective battery Troubleshooting Power Supplies 1 Identify the faulty power supply by the power supply s fault indicator See Power Indicator Codes on page 24 A CAUTION At least one power supply must be installed for the system to operate Operating the system with only one power supply installed for extended periods of time can cause the system to overheat 2 Reseat the power supply by removing and reinstalling it See Power Supplies on page 102 K NOTE After installing a power supply allow several seconds for the system to recognize the power supply and to determine if it is working properly The power indicator turns green to signify that the power supply is functioning properly If the problem persists replace the faulty power supply 3 Ifall troubleshooting fails see Getting Help on page 187 Troubleshooting System Cooling Problems A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Troubleshooting Your System 163 Ensure that none of the following conditions exist System cover cooling shroud drive blank power supply bla
27. in step 11 perform the following steps a Turn off the system and attached peripherals and disconnect the system from the electrical outlet b Open the system See Opening the System on page 83 c Reinstall one of the expansion cards d Close the system See Closing the System on page 85 e Run the appropriate diagnostic test If the tests fail see Getting Help on page 187 Troubleshooting Your System 173 Troubleshooting Processors A CAUTION Many repairs may only be done by a certified service technician 174 10 11 12 13 14 15 You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Run the appropriate online diagnostics test See Using Online Diagnostics on page 177 Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 83 Ensure that each processor and heat sink are properly installed See Installing a Processor on page 132 Close the system See Closing the System on page 85 Reconnect the system to the electrical outlet and turn on the system and attached peripherals Run the appropriate online diagnostic test See Ru
28. integrated NIC Enables fault logging and SNMP alerting Provides access to system event log and sensor status Allows control of system functions including power on and off Functions independently of the system s power state or the system s operating system Provides text console redirection for system setup text based utilities and operating system consoles NOTE To remotely access the BMC through the integrated NIC you must connect the network connection to integrated NIC1 For additional information on using BMC see the documentation for the BMC and systems management applications Entering the BMC Setup Module 1 2 Turn on or restart your system Press lt Ctrl gt lt E gt when prompted after POST If your operating system begins to load before you press lt Ctrl gt lt E gt allow the system to finish booting and then restart your system and try again Using the System Setup Program and UEFI Boot Manager 77 IDRAC6 Configuration Utility The iDRAC6 Configuration Utility is a pre boot configuration environment that allows you to view and set parameters for the optional iDRAC6 and for the managed server The iDRAC6 Configuration Utility enables you to e Configure enable or disable the iDRAC6 local area network LAN through the dedicated iDRAC6 Enterprise card port or the embedded NICs e Enable or disable IPMI over LAN e Enable a LAN Platform Event Trap PET destination e Attach or detach the Virt
29. is not case sensitive To erase a character press lt Backspace gt or the left arrow key When you verify the password the Setup Password changes to Enabled The next time you enter the System Setup program the system prompts you for the setup password A change to the Setup Password option becomes effective immediately restarting the system is not required Operating With a Setup Password Enabled If Setup Password is Enabled you must enter the correct setup password before modifying most of the System Setup options If you do not enter the correct password in three attempts the system lets you view but not modify the System Setup screens The following options are exceptions If System Password is not Enabled and is not locked through the Password Status option you can assign a system password You cannot disable or change an existing system password K NOTE You can use the Password Status option in conjunction with the Setup Password option to protect the system password from unauthorized changes Using the System Setup Program and UEFI Boot Manager 75 Deleting or Changing an Existing Setup Password 1 Enter the System Setup program and select System Security 2 Highlight Setup Password press lt Enter gt to access the setup password window Press lt Enter gt twice to clear the existing setup password The setting changes to Not Enabled 3 Ifyou want to assign a new setup password perform the steps in Assign
30. product Troubleshooting System Startup Failure If your system halts during startup prior to video imaging or LCD messaging especially after installing an operating system or reconfiguring your system s hardware check for the following conditions e If you boot the system to the BIOS boot mode after installing an operating system from the UEFI Boot Manager the system will hang The reverse is also true You must boot to the same boot mode in which you installed the operating system See Using the System Setup Program and UEFI Boot Manager on page 57 e Invalid memory configurations could cause the system to halt at startup without any video output See Expansion Cards and Expansion Card Risers on page 111 For all other startup issues note the LCD panel messages and any system messages that appear onscreen See LCD Status Messages Optional on page 27 and System Messages on page 40 for more information Troubleshooting External Connections Ensure that all external cables are securely attached to the external connectors on your system before troubleshooting any external devices See Figure 1 1 and Figure 1 5 for the front and back panel connectors on your system Troubleshooting Your System 157 Troubleshooting the Video Subsystem 1 2 Check the system and power connections to the monitor Check the video interface cabling from the system to the monitor Run the appropriate online diagnostic test See Using O
31. product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Align the fan module so that the side with the power cable faces toward the back of the system 2 Slide the fan module into the fan assembly until the fan is fully seated See Figure 3 13 and Figure 3 14 3 Connect the fan s power cable to the power connector on the system board or power distribution board as applicable 4 Route the power cable through the guides on the chassis K NOTE For twelve hard drive systems first replace the internal hard drive carrier and bay See Installing an Internal Hard Drive Bay on page 93 K NOTE After installing fans 3 and 4 replace the storage controller card See Installing the Storage Controller Card on page 121 5 Replace the cooling shroud See Installing the Cooling Shroud on page 87 6 Close the system See Closing the System on page 85 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Installing System Components 101 Power Supplies Your system supports 750 W power supply K NOTE The maximum output power shown in watts is listed on the power supply label If two power supplies are installed the second power supply provides hot swappable power redundancy Wh
32. repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Opening the System 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet and peripherals If applicable remove the front bezel See Removing the Front Bezel on page 82 Rotate the latch release lock on the system cover counter clockwise to the unlocked position See Figure 3 4 and Figure 3 5 Lift the latch on top of the system and slide the cover back Grasp the cover on both sides and lift the cover away from the system See Figure 3 4 and Figure 3 5 Installing System Components 83 Figure 3 4 Removing and Replacing the System Cover Eight Hard Drive System 1 system cover latch 2 latch release lock 84 Installing System Components Figure 3 5 Removing and Replacing the System Cover Twelve Hard Drive System 1 system cover latch 2 latch release lock Closing the System 1 Lift the latch on the system cover 2 Place the cover onto the chassis and offset it slightly back so that the two hooks on the back edge of the cover fit the corresponding tabs on the back edge of the ch
33. supplies and then restart the system E1710 I O channel The system BIOS has Check the SEL for check error reported an I O channel more information and Review amp clear check then clear the SEL SEL Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help on page 187 32 About Your System Code Text Causes Corrective Actions E1711 PCI parity The system BIOS has Remove and reseat the error on reported a PCI parity PCIe expansion cards Review amp clear error on a component If the problem persists SEL that resides in PCI see Troubleshooting configuration space at Expansion Cards on bus device page 172 function E1712 PCI system The system BIOS has Remove and reseat the error on reported a PCI system PCle expansion cards Review amp clear error on a component If the problem persists SEL that resides in PCI see Troubleshooting configuration space at Expansion Cards on bus device page 172 function E1714 Unknown error The system BIOS has Check the SEL for Review amp clear determined there has more information and SEL been an error in the then clear the SEL system but is unable to Remove AC power to the determine its origin system for 10 seconds and restart the system If the problem persists see Getting Help on page 187 E171F PCI fatal The system BIOS has Remove and reseat the e
34. the system ID mode on and off Press quickly to toggle the system ID on and off If the system hangs during POST press and hold the system ID button for more than 5 seconds to enter BIOS Progress mode Home Screen The Home screen displays user configurable information about the system This screen is displayed during normal system operation when there are no status messages or errors present When the system is in standby mode the LCD backlight turns off after 5 minutes of inactivity if there are no error messages Press one of the three navigation buttons Select Left or Right to view the Home screen To navigate to the Home screen from another menu continue to select the up arrow until the Home icon is displayed and then select the Home icon About Your System 17 Setup Menu Option Description BMC or DRAC NOTE If an iDRAC6 Express card is installed on the system the BMC option is replaced by DRAC Set error Set home Select DHCP or Static IP to configure the network mode If Static IP is selected the available fields are IP Subnet Sub and Gateway Gtw Select Setup DNS to enable DNS and to view domain addresses Two separate DNS entries are available Select SEL to display LCD error messages in a format that matches the IPMI description in the SEL This can be useful when trying to match an LCD message with an SEL entry Select Simple to display LCD error messages in a more
35. user friendly description See LCD Status Messages Optional on page 27 for a list of messages in this format Select the default information to be displayed on the LCD Home screen See View Menu on page 18 to see the options and option items that can be selected to display by default on the Home screen View Menu Option Description BMC IP or DRAC IP NOTE If an iDRAC6 Express card is installed on the system the BMC IP option is replaced by DRAC IP MAC Name Displays the IPv4 or IPv6 addresses for the optional iDRAC6 Addresses include DNS Primary and Secondary Gateway IP and Subnet IPv6 does not have Subnet NOTE BMC IP supports only IPv4 addresses Displays the MAC addresses for DRAC iSCSIn or NETn NOTE If the iDRAC6 Express card is not installed on the system the MAC option displays the MAC addresses for BMC iSCSIn or NETn Displays the name of the Host Model or User String for the system 18 About Your System Option Description Number Displays the Asset tag or the Service Tag for the system Power Displays the power output of the system in BTU hr or Watts The display format can be configured in the Set home submenu of the Setup menu see Setup Menu on page 18 Temperature Displays the temperature of the system in Celsius or Fahrenheit The display format can be configured in the Set home submenu of the Setup menu see Setup Menu on page 18
36. 36 About Your System Code Text Causes Corrective Actions E201E POST memory BIOS POST memory test See Troubleshooting test failure failure System Memory on Check DIMMs page 165 If the problem persists see Getting Help on page 187 E2020 CPU Processor configuration Check screen for specific configuration failure error messages failure Check See Troubleshooting screen Processors on page 174 message E2021 Incorrect Incorrect memory Check screen for specific memory configuration error messages See configuration Troubleshooting System Review User Memory on page 165 Guide E2022 General General failure after video Check screen for specific failure error messages during POST Check screen message E2110 Multibit Error The memory module in See Troubleshooting on DIMM slot has had a System Memory on Reseat DIMM multi bit error MBE page 165 E2111 SBE log The system BIOS has Remove AC power to the disabled on DI Reseat DIMM disabled memory single bit error SBE logging and does not log anymore SBEs until the system is rebooted represents the memory module implicated by the BIOS system for 10 seconds and restart the system If the problem persists see Troubleshooting System Memory on page 165 About Your System 37 Code Text Causes Corrective Actions E2112 Memory spared The syste
37. Card 115 Removing an Expansion Card Riser 116 Installing an Expansion Card Riser 118 Integrated Storage ControllerCard 119 Removing the Storage ControllerCard 119 Installing the Storage ControllerCard 121 iDRAC6 Express Card Optional 122 Installing an iDRAC6 Express Card 122 Removing aniDRAC6 ExpressCard 123 iDRAC6 Enterprise Card Optional 124 Installing an iDRAC6 Enterprise Card 124 Removing an iDRAC6 Enterprise Card 126 VFlash Media Optional 127 Installing a VFlash MediaCard 127 Removing a VFlash Media Card 127 Internal USB Memory Key 127 ProceSSOMrs sy 4S ee ee a 128 RemovingaProcessor 128 Installing a Processor 132 System Battery 133 Replacing the System Battery 133 RAID Battery Optional 2 136 Removing the RAID Battery 136 Installing the RAID Battery 137 Control Panel Assembly LED 137 Removing the Control Panel Module LED 137 Contents Installing the Control Panel Module LED 139 Control Panel Assembly LCD Optional 140 Removing the Control Panel Display Modules caste fs kx cad oh ts eas fe at tt 140 Installing the Control Panel Display Modules xia ot ieee bt en avs Ba A 141 Removing the Control Panel Assembly
38. Causes Corrective Actions Memory set to minimum frequency The memory frequency may be intentionally set lower for power conservation The current memory configuration may support only the minimum frequency If not an intentional setting check any other system messages for possible causes Ensure that your memory configuration supports the higher frequency See General Memory Module Installation Guidelines on page 105 Memory tests terminated by POST memory test was terminated by pressing the Information only keystroke spacebar MEMTEST lane Invalid memory Ensure that the memory failure configuration Mismatched modules are installed in a detected on x memory modules are installed valid configuration See General Memory Module Installation Guidelines on page 105 No boot device available 46 Faulty or missing optical drive subsystem hard drive or hard drive subsystem or no bootable USB key installed About Your System Use a bootable USB key optical drive or hard drive If the problem persists see Troubleshooting an Optical Drive on page 168 Troubleshooting a USB Device on page 158 Troubleshooting an Internal USB Key on page 167 and Troubleshooting a Hard Drive on page 169 See Using the System Setup Program and UEFI Boot Manager on page 57 for information on setting the order of boot devices Message Causes C
39. Connect the data cable to the system board and the interface cable to SAS_B on the backplane See Figure 6 1 Close the system See Closing the System on page 85 If applicable replace the front bezel See Removing the Front Bezel on page 82 Reconnect the system and peripherals to their electrical outlets and turn on the system Cooling Fans Your system contains five cooling fans single or dual motor depending on your system configuration These provide cooling for the processor PCI cards memory modules and power supplies K NOTE Hot swap removal or installation of the cooling fans is not supported K NOTE In the event of a problem with a particular fan the fan number is referenced by the system s management software allowing you to easily identify and replace the proper fan by noting the fan numbers on the fan assembly 97 Installing System Components Removing a Cooling Fan A WARNING The cooling fan can continue to spin for some time after the system has been powered down Allow time for the fan to stop spinning before removing it from the system A WARNING Do not attempt to operate the system without the cooling fans A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not author
40. Dell PowerEdge R515 Systems Hardware Owner s Manual Regulatory Model E12S Series and E13S Series Regulatory Type E12S002 and E13S002 Notes Cautions and Warnings K NOTE A NOTE indicates important information that helps you make better use of your computer A CAUTION A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed A WARNING A WARNING indicates a potential for property damage personal injury or death Information in this publication is subject to change without notice 2010 Dell Inc All rights reserved Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo and PowerEdge are trademarks of Dell Inc Microsoft Windows MS DOS and Windows Server are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Other trademarks and trade names may be used in this publication to refer to either the entities claiming the marks and names or their products Dell Inc disclaims any proprietary interest in trademarks and trade names other than its own Regulatory Model E12S Series and E13S Series Regulatory Type E12S002 and E13S002 August 2010 Rev A00 Contents 1 About Your System 11 Accessing System Features During Startup 11 Front Panel Features and Indicato
41. For information on Lifecycle Controller or any of the Lifecycle Controller software components see the Lifecycle Controller documentation at support dell com manuals Enters the BIOS Boot Manager or the Unified Extensible Firmware Interface UEFI Boot Manager depending on the system s boot configuration See Using the System Setup Program and UEFI Boot Manager on page 57 Starts Preboot eXecution Environment PXE boot Enters the Baseboard Management Controller BMC or iDRAC6 Configuration Utility which allows access to the system event log SEL and configuration of remote access to the system For more information see the BMC or iDRAC6 user documentation Enters the SAS Configuration Utility For more information see the SAS adapter documentation Enters the RAID configuration utility For more information see the documentation for your SAS RAID card Enters the utility to configure NIC settings for PXE boot For more information see the documentation for your integrated NIC About Your System 11 Front Panel Features and Indicators Figure 1 1 Front Panel Features and Indicators Eight Hard Drive System 1 2 3 Le Item Indicator Button Icon Description or Connector l Power on indicator O The power on indicator lights power button when the system power is on The power button controls the DC power supply output to the system When the optional system bezel is installed
42. Hard Drive Indicator Patterns Figure 1 4 Hard Drive Indicators Oo eo hm 1 hard drive activity indicator 2 hard drive status indicator green green and amber About Your System 19 Drive Status Indicator Pattern Condition Blinks green two times per second Identify drive preparing for removal Off Drive ready for insertion or removal NOTE The drive status indicator remains off until all hard drives are initialized after system power is applied Drives are not ready for insertion or removal during this time Blinks green amber and off Drive predicted failure Blinks amber four times per second Drive failed Blinks green slowly Drive rebuilding Steady green Drive online Blinks green three seconds off three Rebuild aborted seconds amber three seconds and off three seconds Back Panel Features and Indicators Figure 1 5 shows the controls indicators and connectors located on the back panel of the system Figure 1 5 Back Panel Features and Indicators o Sescsssscasa O cs Oy 12 20 About Your System Item Indicator Button or Icon Description Connector 1 Serial connector IOIOI Connects a serial device to the system 2 Video connector ID Connects a VGA display to the system 3 iDRAC6 Enterprise Ak Dedicated management port for the port optional optional iDRAC6 En
43. Open the system See Opening the System on page 83 Ensure that the controller card is firmly seated into the system board connector See Installing an Expansion Card on page 113 If you have a battery cached PERC controller ensure that the RAID battery is properly connected and if applicable the memory module on the PERC card is properly seated Verify that the cable connections between the SAS backplane s and the integrated storage controller are correct See Installing the Storage Controller Card on page 121 and Figure 3 19 Ensure that the cables are firmly connected to the storage controller and the SAS backplane board Close the system See Closing the System on page 85 Reconnect the system to its electrical outlet and turn on the system and attached peripherals If the problem persists see Getting Help on page 187 If applicable replace the front bezel See Installing the Front Bezel on page 83 Troubleshooting Expansion Cards A CAUTION Many repairs may only be done by a certified service technician 172 3 You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE When troubleshooting an expansion card see the documentation
44. See Table 3 2 10 Replace the cooling shroud See Installing the Cooling Shroud on page 87 11 Close the system See Closing the System on page 85 Installing System Components 109 12 13 14 15 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Start up the system press lt F2 gt to enter the System Setup program and check the System Memory settings on the main System Setup screen The system should have already changed the value to reflect the newly installed memory If the value is incorrect one or more of the memory modules may not be installed properly Repeat step 2 through step 13 of this procedure checking to ensure that the memory modules are firmly seated in their sockets Run the system memory test in the system diagnostics See Running the Embedded System Diagnostics on page 178 Removing Memory Modules A WARNING The memory modules are hot to the touch for some time after the A 110 system has been powered down Allow time for the memory modules to cool before handling them Handle the memory modules by the card edges and avoid touching the components on the memory module CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servi
45. System identification A slide out panel for system information panel including the Express Service tag embedded NIC MAC address and iDRAC6 Enterprise card MAC address LCD Panel Features Optional K NOTE This section is applicable only to eight hard drive systems The system s LCD panel provides system information and status and error messages to signify when the system is operating correctly or when the system needs attention See LCD Status Messages Optional on page 27 for information on specific status codes The LCD backlight lights blue during normal operating conditions and lights amber to indicate an error condition When the system is in standby mode the LCD backlight switches off after five minutes of inactivity and can be turned on by pressing the Select button on the LCD panel The LCD backlight remains off if LCD messaging is turned off through the BMC or iDRAC6 utility the LCD panel or other tools Figure 1 3 LCD Panel Features 1 2 3 4 gt Item Buttons Description l Left Moves the cursor back in one step increments 2 Select Selects the menu item highlighted by the cursor 16 About Your System Item Buttons Description 3 Right 4 System ID Moves the cursor forward in one step increments During message scrolling Press once to increase scrolling speed e Press again to stop e Press again to return to default scrolling e Press again to repeat the cycle Turns
46. able CAUTION To prevent data loss ensure that your operating system supports hot swap drive installation See the documentation supplied with the operating system CAUTION Combining SATA and SAS hard drives in the same system configuration is not supported on all configurations If applicable remove the front bezel See Removing the Front Bezel on page 82 If a drive blank is present in the bay remove it See Removing a Hard Drive Blank on page 87 Press the button on the front of the drive carrier Installing System Components 89 4 With the lever on the hard drive carrier open slide the hard drive into the drive bay until the carrier contacts the backplane See Figure 3 8 5 Close the handle to lock the drive in place Removing a Hard Drive From a Hard Drive Carrier Remove the screws from the slide rails on the hard drive carrier and separate the hard drive from the carrier See Figure 3 9 Figure 3 9 Installing a Hard Drive Into a Drive Carrier 1 hard drive 2 SAS SATA indicator 3 drive carrier 4 screws 4 90 Installing System Components Installing a Hard Drive Into a Hard Drive Carrier 1 Insert the hard drive into the hard drive carrier with the connector end of the drive at the back See Figure 3 9 Align the holes on the hard drive with the holes on the hard drive carrier When aligned correctly the back of the hard drive will be flush with the back of the hard drive carrier Att
47. ach the four screws to secure the hard drive to the hard drive carrier Internal Hard Drives All twelve hard drive systems support two cabled 2 5 inch SAS or SATA internal hard drives Internal hard drives are connected to the SAS backplane It is recommended that you install the operating system on the internal hard drives in a RAID 1 configuration For information on RAID configuration see the RAID documentation at support dell com manuals Removing an Internal Hard Drive Bay A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system and attached peripherals and disconnect the system from the electrical outlet and from the peripherals Open the system See Opening the System on page 83 Lift the latch on your internal hard drive bay and lift it out of the system See Figure 3 10 Installing System Components 91 Figure 3 10 Removing and Installing an Internal Hard Drive Bay 1 internal hard drives 2 2 release latch 3 internal hard drive bay 4 support bracket 92 Installing System Components Installing an Internal Hard Drive Bay A CAUTION Many repai
48. al hard drive bay See Installing an Internal Hard Drive Bay on page 93 Install the power supplies in the system See Installing a Power Supply on page 103 Replace the expansion card riser See Installing an Expansion Card Riser on page 118 Replace the expansion cards See Installing an Expansion Card on page 113 Close the system See Closing the System on page 85 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Installing System Components 151 System Board Removing the System Board A CAUTION Many repairs may only be done by a certified service technician 10 152 You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION If you are using the Trusted Program Module TPM with an encryption key you may be prompted to create a recovery key during program or system setup Be sure to create and safely store this recovery key If you replace this system board you must supply the recovery key when you restart your system or program before you can access the encrypted data on your hard drives Turn off the system and attached peripherals and disconnect the system from the electri
49. anty Read and follow the safety instructions that came with the product 1 If applicable remove the front bezel See Removing the Front Bezel on page 82 2 Turm off the system and attached peripherals and disconnect the system from the electrical outlet Installing System Components 143 3 A A u oo ol A 11 144 Open the system See Opening the System on page 83 CAUTION To prevent damage to the drives and backplane you must remove the hard drives from the system before removing the backplane CAUTION You must note the number of each hard drive and temporarily label them before removal so that you can replace them in the same locations Remove all hard drives See Removing a Hard Drive on page 88 Disconnect the power cable from the end of the SAS backplane Disconnect the SAS data cables from the backplane Disconnect the optical drive cable USB cable and the control panel cable CAUTION Handle the cables gently to prevent damage K NOTE In case of the twelve hard drive systems disconnect the internal hard drive cables While pressing the two blue latches toward each other lift the backplane upward See Figure 3 30 When the backplane cannot slide upward any farther pull the backplane toward the back of the system to remove it from the retention hooks Lift the board out of the system being careful to avoid damaging components on the face of the board Place the SAS backplane face do
50. assis See Figure 3 4 and Figure 3 5 3 Slide the cover towards the front of the chassis and press down the latch Rotate the latch release lock in the clockwise direction to secure the cover Reconnect the system and peripherals to their electrical outlets and turn on the system Installing System Components 85 Cooling Shroud The cooling shroud directs airflow from the cooling fans over the system processor s and memory module s Removing the Cooling Shroud A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Open the system See Opening the System on page 83 2 Grasp and gently lift the shroud up and away from the system board See Figure 3 6 Figure 3 6 Removing and Installing the Cooling Shroud Px 1 numbered fan bays 2 cooling shroud 86 l Installing System Components Installing the Cooling Shroud A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servici
51. cal outlet Open the system See Opening the System on page 83 Remove the cooling shroud See Removing the Cooling Shroud on page 86 Remove the power supplies See Removing a Power Supply on page 102 or System Memory on page 104 Remove all expansion cards and if applicable the storage controller card See Removing an Expansion Card on page 115 and Removing the Storage Controller Card on page 119 Remove the expansion card riser See iD RAC6 Express Card Optional on page 122 Remove the heat sinks processors and heat sink blanks See Removing a Processor on page 128 If installed remove the iDRAC6 Enterprise card See Removing an iDRAC6 Enterprise Card on page 126 If installed remove the iDRAC6 Express card See Removing an iDRAC6 Express Card on page 123 Disconnect all cables from the system board Installing System Components 11 Remove the nine screws securing the system board to the chassis and then slide the system board assembly toward the front end of the chassis A CAUTION Do not lift the system board assembly by grasping a memory module processor or other components 12 Grasp the system board assembly by the edges and lift the system board assembly away from the chassis See Figure 3 33 Figure 3 33 Removing and Installing the System Board 1 screws 9 2 system board assembly Installing System Components 153 Installing the System Board A CAUTION Many repairs ma
52. cated slot See slot RAID Battery Optional on page 136 44 About Your System Message Causes Corrective Actions Keyboard fuse has failed Overcurrent detected at the keyboard connector See Getting Help on page 187 Local keyboard may not work because all user accessible USB ports are disabled If operating locally power cycle the system and enter system setup program to change settings The USB ports are disabled in the system BIOS Power down and restart the system from the power button and then enter the System Setup program to enable the USB port s See Entering the System Setup Program on page 58 anufacturing mode detected System is in manufacturing mode Reboot to take the system out of manufacturing mode aximum rank count exceeded The following DIMM has been disabled x Invalid memory configuration The system runs but with the specified memory module disabled Ensure that the memory modules are installed in a valid configuration See General Memory Module Installation Guidelines on page 105 emory Initialization Warning Memory size may be reduced Invalid memory configuration The system runs but with less memory than is physically available Ensure that the memory modules are installed in a valid configuration See General Memory Module Installation Guidelines on page 105 About Your System 45 Message
53. cessor 2 8 memory modules 8 9 system cooling fans 4 10 optical drive optional 11 hard drives 8 80 Installing System Components Figure 3 2 Inside the System Twelve Hard Drive System on ow power supply cooling fan expansion card riser cooling shroud memory modules 8 SAS backplane internal hard drives 2 power supply bays 2 heat sink processor 2 o oo A N system cooling fans 4 10 hard drives 12 Installing System Components 81 Front Bezel Optional A lock on the bezel restricts access to the power button optical drive and hard drive s The LCD panel and navigation buttons are accessible through the front bezel Removing the Front Bezel 1 Using the system key unlock the bezel 2 Lift the release latch next to the key lock 3 Rotate the left end of the bezel away from the front panel 4 Unhook the right end of the bezel and pull the bezel away from the system Figure 3 3 Removing and Replacing the Front Bezel 1 release latch 2 keylock 3 bezel 4 hinge tab 82 Installing System Components Installing the Front Bezel 1 Hook the right end of the bezel onto the chassis 2 Fit the free end of the bezel onto the system 3 Secure the bezel with the keylock See Figure 3 3 Opening and Closing the System A WARNING Whenever you need to lift the system get others to assist you To avoid injury do not attempt to lift the system by yourself VAN CAUTION Many
54. cing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 83 Remove the cooling shroud See Removing the Cooling Shroud on page 86 Locate the memory module sockets See Figure 6 1 Press down and out on the ejectors on each end of the socket until the memory module pops out of the socket See Figure 3 16 Handle each memory module only on either card edge making sure not to touch the middle of the memory module Installing System Components 6 Replace the cooling shroud See Installing the Cooling Shroud on page 87 Close the system See Closing the System on page 85 8 Reconnect the system and peripherals to their power sources and turn them on Expansion Cards and Expansion Card Risers Your system supports up to four PCI Express PCle expansion cards installed in connectors on an expansion card riser Depending on the configuration your system may have either riser 1 or riser 2 e Expansion card riser provides three x4 Generation 2 PCIe expansion card slots and one x8 Generation 2 PCIe expansion card slot e Expansion card riser 2 provides one x4 Generation 2 PCIe expansion card slot and one x16 Generation 2 PCIe expansion card slot A CAUTION Expansion cards can on
55. ct 1 Assemble the power button and power button board in the control panel module 2 Tighten the screw to secure the power button board to the control panel module See Figure 3 27 Connect the control panel cable to the control panel module 4 Replace the bracket and tighten the single screw to secure the bracket to the back of the control panel module 5 Reconnect the system to the power source and turn on the system and attached peripherals 6 If applicable replace the front bezel See Installing the Front Bezel on page 83 Installing System Components 139 Control Panel Assembly LCD Optional K NOTE This section applies to eight hard drive systems only K NOTE The control panel assembly consists of two separate modules the display module and the control panel circuit board Use the following instructions to remove and install either module Removing the Control Panel Display Module A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet and peripherals 2 If ap
56. e System Memory on page 104 Message Causes Corrective Actions The amount of system memory has changed Memory has been added or removed or a memory module may be faulty If memory has been added or removed this message is informative and can be ignored If memory has not been added or removed check the SEL to determine if single bit or multi bit errors were detected and replace the faulty memory module See Troubleshooting System Memory on page 165 The following DIMMs should match in geometry DS ap ee The following DIMMs should match in rank COUNTY Axe Pass The following DIMMs should match in size Kipp eee The following DIMMs should match in size and geometry KR do The following DIMMs should match in size and rank count KP pe Brace Invalid memory configuration The specified memory modules do not match in size number of ranks or number of data lanes Ensure that the memory modules are installed in a valid configuration See General Memory Module Installation Guidelines on page 105 About Your System 49 Message Causes Corrective Actions Thermal sensor not detected on x A memory module without a thermal sensor is installed in the specified memory slot Replace the memory module See System Memory on page 104 m Time of day clock stopped Faulty battery or faulty chip See Troubleshooting the System Batte
57. e and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Tum off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 83 Installing System Components 123 Pull back slightly on the retention standoff tab at the front edge of the card and gently lift the card off the retention standoff See Figure 3 20 As the holder releases from the standoff the connector under the card disengages from the system board connector Angle the card so that the notch on the card slips through the clip on the system board Replace the expansion cards See Installing an Expansion Card on page 113 Close the system See Closing the System on page 85 Reconnect the system and peripherals to their power sources and turn them on IDRAC6 Enterprise Card Optional Installing an iDRAC6 Enterprise Card A CAUTION Many repairs may only be done by a certified service technician 124 You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the syste
58. e 3 12 6 Ifyou are not adding a new optical drive replace the optical drive insert Installing System Components 95 Figure 3 12 Removing and Installing the Optical Drive optical drive 2 optical drive cable release tab Installing an Optical Drive A CAUTION Many repairs may only be done by a certified service technician 96 You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product If applicable remove the front bezel See Removing the Front Bezel on page 82 Turn off the system including any attached peripherals and disconnect the system from its electrical outlet Open the system See Opening the System on page 83 If applicable remove the optical drive blank by pressing down on the blue release tab at the back of the blank and push the blank out of the system Align the optical drive with its opening in the front panel See Figure 3 12 Installing System Components 10 11 Slide in the optical drive until the latch snaps into place Connect the optical drive cable to the back of the drive You must route these cables properly through the tabs on the system chassis to prevent them from being pinched or crimped See Figure 3 1
59. e 83 Ensure that the interface cable is securely connected to the optical drive and to the system board Ensure that a power cable is properly connected to the drive Close the system See Closing the System on page 85 10 Reconnect the system to the electrical outlet and turn on the system and attached peripherals If the problem is not resolved see Getting Help on page 187 168 Troubleshooting Your System Troubleshooting a Hard Drive A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product A CAUTION This troubleshooting procedure can destroy data stored on the hard drive Before you proceed back up all files on the hard drive 1 Run the appropriate online diagnostics test See Using Online Diagnostics on page 177 Depending on the results of the diagnostics test proceed as needed through the following steps 2 If applicable remove the front bezel See Removing the Front Bezel on page 82 3 If your system has a RAID controller and your hard drives are configured in a RAID array perform the following steps a Restart the system and enter the host adapter configuration u
60. e Power Distribution Board Twelve Hard Drive System 4 fo 1 screws 3 2 power supply connector 3 power interposer board 4 blue tab 5 power distribution board 6 fan module cable connector 150 Installing System Components Replacing the Power Distribution Board A CAUTION Many repairs may only be done by a certified service technician 10 11 You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Unpack the new power distribution board assembly Align the power distribution board with the tabs on the chassis and slide it in place until the blue tab snaps over the edge of the board See Figure 3 32 Install the four screws that secure the power distribution board to the chassis See Figure 3 31 and Figure 3 32 K NOTE The twelve hard drive systems have only three screws securing the power distribution board to the chassis Connect the power distribution cables to the system board see System Board on page 152 and fan cable to the power distribution board as shown in Figure 3 31 and Figure 3 32 If applicable align the support bracket over the power distribution board and secure in place with the screw If applicable install the intern
61. e black card edge guide K NOTE For expansion card riser 1 the installation sequence must be slot 3 2 1 and 4 The storage controller card must be installed in slot 4 after the other expansion cards have been installed 6 Bend outward on the blue card edge guide lower the card onto the blue card edge guide and release the guide See Figure 3 19 7 Slide the storage controller s card edge connector into the card slot on the riser until the card is fully seated 8 Connect the two SAS data cable connectors CNTRL 0 and CNTRL 1 to the storage controller card See Figure 3 19 K NOTE Ensure that you connect the cables according to the connector labels on the cable The cables do not function properly if reversed 9 Fora battery cached RAID controller connect the RAID battery cable to the controller card Installing System Components 121 10 Replace the expansion card See Installing an Expansion Card on page 113 11 Close the system See Closing the System on page 85 12 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals iDRAC6 Express Card Optional Installing an iDRAC6 Express Card A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is n
62. e system successfully boots to the operating system The system is in a normal operating condition after POST BIOS checksum failure detected system is in recovery mode Possible processor failure Memory failure Possible expansion card failure Possible video failure Plug the system into a working electrical outlet and press the power button Information only See Getting Help on page 187 See Troubleshooting Processors on page 174 See Troubleshooting System Memory on page 165 See Troubleshooting Expansion Cards on page 172 See Getting Help on page 187 About Your System 25 Table 1 1 Diagnostic Indicator Codes continued Code Causes Corrective Action 00009 0000 090900 090090 00009 09000 000900 00009 Hard drive failure Possible USB failure No memory modules detected System board failure Memory configuration error Possible system board resource and or system board hardware failure Possible system resource configuration error Other failure Ensure that the diskette drive and hard drive are properly connected See Hard Drives on page 87 for information on the drives installed in your system See Troubleshooting a USB Device on page 158 See Troubleshooting System Memory on page 165 See Getting Help on page 187 See Troubleshooting System Memory on page 165 See Getting Help on page 187 See Contacti
63. e the Password Status option in conjunction with the System Password and Setup Password options to protect your system from unauthorized changes Disabling the System Password If the system password is already set you can disable it by typing the password during POST and pressing lt Ctrl gt lt Enter gt or you can enter the system setup and press lt Enter gt twice when you are in the system password menu Changing an Existing System Password 1 Enter the System Setup program by pressing lt F2 gt during POST 2 Select the System Security screen 3 Verify that the Password Status is Unlocked 4 Type the new system password in the two password fields The System Password field changes to Not Enabled if the password was deleted 74 Using the System Setup Program and UEFI Boot Manager Using the Setup Password Assigning a Setup Password You can assign a setup password only when the Setup Password is Not Enabled To assign a setup password highlight the Setup Password option and press the lt gt or lt gt key The system prompts you to enter and verify the password K NOTE The setup password can be the same as the system password If the two passwords are different the setup password can be used as an alternate system password The system password cannot be used in place of the setup password You can use up to 32 characters in your password As you type placeholders appear in the field The password assignment
64. ected by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Tum off the system including any attached peripherals and disconnect the system from the electrical outlet 2 If present disconnect the Ethernet cable from the iDRAC6 enterprise card connector on the system back panel See Figure 1 5 Open the system See Opening the System on page 83 Remove the cooling shroud See Removing the Cooling Shroud on page 86 5 Remove the VFlash media card if installed from the iDRAC6 enterprise card See Removing a VFlash Media Card on page 127 6 Pull back slightly on the two tabs at the front edge of the card and gently lift the front edge of the card off of the retention standoffs As the card releases from the standoffs the connector under the card disengages from the system board connector 7 Slide the card away from the back of the system until the RJ 45 connector is clear of the back panel then lift the card out of the system 8 Replace the plastic filler plug over the port at the system back panel See Back Panel Features and Indicators on page 20 for the location of the port 9 Replace the cooling shroud See Installing the Cooling Shroud on page 87 10 Close the system See Closing the System on page 85 11 Reconnect the system and peripherals to their power so
65. ed Controls the number of enabled cores in each processor When Enabled the processor is allowed to switch to minimum performance state when idle Displays the family model and stepping of the selected processor Displays the family model and stepping of the selected processor SATA Settings Screen Optional Option Description SATA controller ATA Mode enables the integrated SATA controller RAID Off default Mode enables the integrated SATA controller to RAID mode Off disables the controller NOTE When set to RAID mode all ports are set to OFF Port A Auto enables BIOS support for the device attached to Off default SATA port A Off disables BIOS support for the device Port B Auto enables BIOS support for the device attached to Off default SATA port B Off disables BIOS support for the device Port C Auto enables BIOS support for the device attached to Off default SATA port C Off disables BIOS support for the device 62 Using the System Setup Program and UEFI Boot Manager Option Description Port D Off default Port E Off default Auto enables BIOS support for the device attached to SATA port D Off disables BIOS support for the device Auto enables BIOS support for the device attached to SATA port E Off disables BIOS support for the device Boot Settings Screen Option Description Boot Mode CAUTION Switching the boot mode could prevent BIOS default the system from bo
66. ely ten seconds reconnect the power cable and restart the system About Your System 39 Any of these actions will remove fault messages and return the status indicators and LCD colors to the normal state Messages will reappear under the following conditions e The sensor returns to a normal state but fails again resulting in anew SEL entry The system is reset and new error events are detected e A failure is recorded from another source that maps to the same display entry System Messages System messages appear on the screen to notify you of a possible problem with the system K NOTE If you receive a system message not listed in the table check the documentation for the application that is running or the operating system s documentation for an explanation of the message and recommended action Message Causes Corrective Actions Alert iDRAC6 not The optional iDRAC6 is not Wait for the system responding responding to BIOS to reboot Rebooting communication either because it is not functioning properly or has not completed initialization The system reboots Alert iDRAC6 not The optional iDRAC6 Remove AC power to the responding has hung system for 10 seconds and Power required The optional iDRAC6 was restart the system ney eee PSU remotely reset while wattage system was booting Alert ae After AC recovery the asic gad optional iDRAC6 takes system Poot longer than normal to boot acc
67. em has been powered on The identification buttons on the front and back panels can be used to locate a particular system within a rack When one of these buttons is pushed the LCD panel on the front and the blue system status indicator on the back blink until one of the buttons is pushed again Connect USB devices to the system The ports are USB 2 0 compliant About Your System 13 Item Indicator Button Icon Description or Connector 8 Hard drives Up to eight 3 5 inch or 2 5 inch hot swappable SAS or SATA drives 9 System identification A slide out panel for system information panel including the Express Service tag embedded NIC MAC address and iDRAC6 Enterprise card MAC address 10 Optical drive One optional slimline SATA DVD ROM drive or DVD RW drive NOTE DVD devices are data only Figure 1 2 Front Panel Features and Indicators Twelve Hard Drive System 5 6 oa y O OOS ICS Ce aC CoS SCC Cre ICCD ICL a Oe 8 Item Indicator Button Icon Description or Connector l System identification O The identification buttons on the front button and back panels can be used to locate a particular system within a rack When one of these buttons is pushed the blue system status indicator on the back blinks until one of the buttons is pushed again 14 About Your System Item Indicator Button or Connector Icon Description Ww 4 5 LED panel
68. em after power is restored Off allows the system to remain off after power is restored Determines when the system restarts after power is restored Options are Immediate no delay Random between 30 to 240 seconds for iDRAC6 or 45 to 240 seconds for BMC or User Defined Determines the user defined AC Recovery Delay Exit Screen Press lt Esc gt to exit the System Setup program the Exit screen displays e Save changes and exit e Discard changes and exit e Return to Setup Using the System Setup Program and UEFI Boot Manager 69 Entering the UEFI Boot Manager K NOTE Operating systems must be 64 bit UEFl compatible for example Microsoft Windows Server 2008 x 64 version to be installed from the UEFI boot mode DOS and 32 bit operating systems can only be installed from the BIOS boot mode K NOTE The Boot Mode must be set to UEFI in the System Setup program to access the UEFI Boot Manager The UEFI Boot Manager enables you to e Add delete and arrange boot options e Access the System Setup program and BIOS level boot options without rebooting 1 Tum on or restart your system 2 Press lt F11 gt after you see the following message lt F11 gt UEFI Boot Manager K NOTE The system does not respond until the USB keyboard is active If your operating system begins to load before you press lt F11 gt allow the system to finish booting and then restart your system and try again Usin
69. en a power supply is removed with the system powered on the full power load is picked up by the remaining power supply A CAUTION To ensure proper system cooling the power supply blank must be installed in the PS2 bay in a redundant configuration See Installing the Power Supply Blank on page 104 K NOTE If only one power supply is installed it must be installed in the PS1 power supply bay Removing a Power Supply A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product A CAUTION The system requires one power supply to operate the system normally On power redundant systems remove and replace only one power supply at a time in a system that is powered on Disconnect the power cable from the power source 2 Disconnect the power cable from the power supply and remove the system cables from the Velcro straps K NOTE You may have to unlatch and lift the optional cable management arm if it interferes with power supply removal For information about the cable management arm see the system s rack documentation 3 Press the lever release latch and slide the power supply out of the chass
70. epts the risk that system may power down without warning 40 About Your System Message Causes Corrective Actions Alert Node The memory configuration Ensure that the memory Interleaving does not support node modules are installed in a disabled Memory interleaving or the configuration that supports configuration configuration has changed node interleaving does not support Node for example a memory module has failed so that Check other system messages for additional Interleaving node interleaving cannot be information for possible supported The system still causes For memory runs but without node configuration information interleaving see General Memory Module Installation Guidelines on page 105 If the problem persists see Troubleshooting System Memory on page 165 Alert Power The system configuration If any system components required exceeds PSU wattage Check PSU and system configuration Ale Con sys accepts the risk that system may power down without warning K of processor s memory modules and expansion cards may not be supported by the power supplies were just upgraded return the system to the previous configuration If the system boots without this warning then the replaced component s are not supported with this power supply If Energy Smart power supplies are installed replace them with High Output power supplies to use the components See
71. est that ran and the result Errors Displays any errors that occurred during the test Help Displays information about the currently selected device component or test Configuration Displays basic configuration information about the currently selected device Parameters Displays parameters that you can set for the test Running the System Diagnostics Jumpers and Connectors This section provides specific information about the system jumpers It also provides some basic information on jumpers and switches and describes the connectors on the various boards in the system System Board Jumpers Figure 6 1 shows the location of the configuration jumpers on the system board Table 6 1 lists the jumper settings Table 6 1 System Board Jumper Settings Jumper Setting Description PWRD_EN e of default The password feature is enabled pins 2 4 The password feature is disabled and iDRAC6 local access is unlocked at the next AC power cycle pins 4 6 NVRAM_CLR p default The configuration settings are retained at system boot pins 3 5 A The configuration settings are cleared at the next system boot pins 1 3 E Jumpers and Connectors 181 System Board Connectors See Figure 6 1 and Table 6 2 for the location and description of the system board connectors Figure 6 1 System Board Connectors Xo co Na dd Md X9 WVYAN 182 Jumper
72. fans 162 damaged system 160 expansion card 170 external connections 155 hard drive 167 168 internal hard drive 168 internal USB key 165 keyboard 156 memory 163 NIC 157 processors 172 SAS RAID controller daughter card 169 SD card 165 system cooling 161 video 156 wet system 158 U UEFI Boot Manager entering 70 main screen 71 System Utilities screen 72 UEFI Boot Settings screen 7 1 upgrades processor 127 USB front panel connectors 12 internal connector for memory key 126 USB key troubleshooting 165 V video front panel connectors 12 troubleshooting 156 Index 193 WwW warning messages 55 warranty 56 wet system troubleshooting 158 194 Index
73. for your operating system and the expansion card Run the appropriate online diagnostic test See Using Online Diagnostics on page 177 If applicable remove the front bezel See Removing the Front Bezel on page 82 Turn off the system and attached peripherals and disconnect the system from the electrical outlet Troubleshooting Your System 10 11 12 13 14 15 Open the system See Opening the System on page 83 Ensure that each expansion card is firmly seated in its connector See Installing an Expansion Card on page 113 Ensure that each expansion card riser is firmly seated in its connector See Installing an Expansion Card Riser on page 118 Close the system See Closing the System on page 85 Reconnect the system to the electrical outlet and turn on the system and attached peripherals If problem is not resolved turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 83 Remove all expansion cards installed in the system See Removing an Expansion Card on page 115 Close the system See Closing the System on page 85 Reconnect the system to the electrical outlet and turn on the system and attached peripherals Run the appropriate online diagnostic test See Running the System Diagnostics on page 177 If the tests fail see Getting Help on page 187 For each expansion card you removed
74. g the UEFI Boot Manager Navigation Keys Keys Action Up arrow Moves to and highlights the previous field Down arrow Moves to and highlights the next field Spacebar lt Enter gt lt gt lt gt Cycles through the settings in a field lt Esc gt Refreshes the UEFI Boot Manager screen page one or returns to the previous screen lt Fl1 gt Displays the UEFI Boot Manager help file 70 Using the System Setup Program and UEFI Boot Manager UEFI Boot Manager Screen Option Description Continue lt Boot options gt UEFI Boot Settings System Utilities The system attempts to boot to devices starting with the first item in the boot order If the boot attempt fails the system continues with the next item in the boot order until the boot is successful or no more boot options are found Displays the list of available boot options marked with asterisks Select the boot option you wish to use and press lt Enter gt NOTE If you hot swap a boot device press lt ESC gt to refresh the list of boot options Enables you to add delete enable or disable boot options change boot order or execute a one time boot option Enables you to access the System Setup program System Services USC Diagnostics and BIOS level boot options UEFI Boot Settings Screen Option Description Add Boot Option Adds a new boot option Delete Boot Option Deletes an existing boot option Enable Disab
75. he System Setup Program and UEFI Boot Manager on page 57 The password jumper enables these password features or disables them and clears any password s currently in use A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Tum off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 83 Move the password jumper to the disabled position to clear the password See Table 6 1 See Figure 6 1 to locate the password jumper on the system board 4 Close the system See Closing the System on page 85 184 Jumpers and Connectors 10 11 Reconnect your system and peripherals to their electrical outlets and turn on the system The existing passwords are not disabled erased until the system boots with the password jumper plug in the disabled position However before you assign a new system and or setup password you must return the jumper plug to the enabled position K NOTE If you assign a new system and or setup password with the jumper plug still in the disabled posit
76. he USB key is functioning If the problem is not resolved repeat step 2 and step 3 Insert a different USB key that you know works properly Close the system See Closing the System on page 85 Turn on the system and attached peripherals and check if the USB key is functioning Reconnect the system to the electrical outlet and turn on the system and attached peripherals If the problem is not resolved see Getting Help on page 187 Troubleshooting Your System 167 Troubleshooting an Optical Drive A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 If applicable remove the front bezel See Removing the Front Bezel on page 82 2 Try using a different CD or DVD Enter the System Setup program and ensure that the integrated SATA controller and the drive s SATA port are enabled See Entering the System Setup Program on page 58 4 Run the appropriate online diagnostic test See Using Online Diagnostics on page 177 5 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 6 Open the system See Opening the System on pag
77. he memory settings match the installed memory but a problem is still indicated go to step 14 5 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 6 Open the system See Opening the System on page 83 Remove the cooling shroud See Removing the Cooling Shroud on page 86 8 Check the memory channels and ensure that they are populated correctly See General Memory Module Installation Guidelines on page 105 Troubleshooting Your System 165 10 11 12 13 14 15 16 17 18 19 20 21 166 Reseat the memory modules in their sockets See Installing Memory Modules on page 108 Replace the cooling shroud See Installing the Cooling Shroud on page 87 Close the system See Closing the System on page 85 Reconnect the system to its electrical outlet and turn on the system and attached peripherals Enter the System Setup program and check the system memory setting See Memory Settings Screen on page 61 If the problem is not resolved proceed with the next step Turn off the system and attached peripherals and disconnect the system from the power source Open the system See Opening the System on page 83 If a diagnostic test or error message indicates a specific memory module as faulty swap or replace the module To troubleshoot an unspecified faulty memory module replace the memory module in the first DIMM socket with a module
78. he storage controller card See Removing the Storage Controller Card on page 119 Disconnect the cables connected to the riser card To remove the expansion card riser simultaneously press both the blue tabs on the expansion card riser and lift it from the chassis See Figure 3 18 Installing System Components Figure 3 18 Removing and Installing an Expansion Card Riser 1 integrated storage controller slot 2 riser guides 2 3 expansion card riser 4 expansion card slot 5 riser guide posts 2 6 expansion card riser slots 2 Installing System Components 117 Installing an Expansion Card Riser A CAUTION Many repairs may only be done by a certified service technician 118 You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product To install an expansion card riser align the riser guides with the riser guide posts on the system board See Figure 3 18 Lower the expansion card riser into place until the expansion card riser connector is fully seated If applicable reinstall the expansion card See Installing an Expansion Card on page 113 Reinstall the storage controller card See Installing the Storage Controller Card on page 121 Reconnect
79. ing a Setup Password on page 75 Embedded System Management The Lifecycle Controller is an embedded utility that enables systems management tasks from an embedded environment throughout the server s lifecycle The controller can be started during the boot sequence and can function independently of the operating system K NOTE Certain platform configurations may not support the full set of features provided by the controller The following features of the Lifecycle Controller are supported on systems with Baseboard Management Controller BMC e Installing an operating system Running diagnostics to validate the memory I O devices processors physical disks and other peripherals When an optional iDRAC6 Express card is installed the controller provides the following additional features e Downloading and applying firmware updates e Configuring hardware and firmware For more information about setting up the controller configuring hardware and firmware and deploying the operating system see the Lifecycle Controller User Guide at support dell com manuals 76 Using the System Setup Program and UEFI Boot Manager Baseboard Management Controller Configuration A NOTE If an iDRAC6 Express card is installed on the system the BMC utility is replaced by the iDRACE6 utility The BMC enables configuring monitoring and recovery of systems remotely BMC provides the following features K Uses the system s
80. ion the system disables the new password s the next time it boots Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 83 Move the password jumper back to the enabled position to restore the password function See Table 6 1 Close the system See Closing the System on page 85 Reconnect your system and peripherals to their electrical outlets and turn on the system Assign a new system and or setup password To assign a new password using the System Setup program see System and Setup Password Features on page 72 Jumpers and Connectors 185 186 Jumpers and Connectors Getting Help Contacting Dell For customers in the United States call 800 WWW DELL 800 999 3355 K NOTE If you do not have an active Internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog Dell provides several online and telephone based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Visit support dell com 2 Verify your country or region in the Choose A Country Region drop down menu at the bottom of the page Click Contact Us on the left side of the page Select the appropriate service or support link based
81. is See Figure 3 15 K NOTE Install a power supply blank if you are not replacing the power supply See Installing the Power Supply Blank on page 104 102 Installing System Components Figure 3 15 Removing and Installing a Power Supply rae SS ee vl i D 4 3 1 power supply 2 power supply handle 3 velcro strap 4 release latch Installing a Power Supply 1 Verify that both power supplies are of the same type and have the same maximum output power K NOTE The maximum output power shown in watts is listed on the power supply label 2 Slide the new power supply into the chassis until the power supply is fully seated and the release latch snaps into place See Figure 3 15 K NOTE If you unlatched the cable management arm in step 2 of the previous procedure relatch it For information about the cable management arm see the system s rack documentation Installing System Components 103 3 Connect the power cable to the power supply and plug the cable into a power outlet A CAUTION When connecting the power cable secure the cable with the Velcro strap K NOTE When installing hot swapping or hot adding a new power supply in a system with two power supplies allow several seconds for the system to recognize the power supply and determine its status The power supply status indicator turns green to signify that the power supply is functioning properly see Figure 1 7 Removing the Power Supply Blan
82. is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 If applicable remove the front bezel See Removing the Front Bezel on page 82 2 Tur off the system and attached peripherals and disconnect the system from the electrical outlet and peripherals 3 Remove the single screw securing the bracket to the module and remove the bracket 4 Disconnect the control panel cable at back of the module by using the pull tab See Figure 3 27 A CAUTION Do not pull on the cable to unseat the connector Doing so can damage the cable Installing System Components 137 Remove the screw securing the power button board to the control panel module See Figure 3 27 Remove the power button board and power button from the control panel module Figure 3 27 Removing and Installing the Control Panel LED 138 bracket 2 control panel cable power button board 4 power button control panel module l Installing System Components Installing the Control Panel Module LED A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the produ
83. isabled The No Change state initiates no action The operational state of the TPM remains unchanged all user settings for the TPM are preserved NOTE This field is read only when TPM Security is set to Off VAN CAUTION Clearing the TPM will lose all encryption keys in the TPM This option prevents booting to the operating system and results in data loss if the encryption keys cannot be restored Back up the TPM keys prior to enabling this option When set to Yes all TPM contents are cleared NOTE This field is read only when TPM Security is set to Off 68 Using the System Setup Program and UEFI Boot Manager Option Description Power Button Enabled default NMI Button Disabled default AC Power Recovery Last default AC Power Recovery Delay Immediate default User Defined Delay If Enabled the power button can turn the system s power off and on On an ACPI compliant operating system the system performs an orderly shutdown before power is turned off When Disabled the button can only turn on system power CAUTION Use the NMI button only if directed to do so by qualified support personnel or by the operating system s documentation Pressing this button halts the operating system and displays a diagnostic screen Enables or disables the NMI feature Determines how the system reacts when power is restored If set to Last the system returns to the last power state On turns on the syst
84. ith the product CAUTION This troubleshooting procedure can destroy data stored on the hard drive Before you proceed back up all files on the hard drive Run the appropriate online diagnostics test See Using Online Diagnostics on page 177 Depending on the results of the diagnostics test proceed as needed through the following steps If your system has a RAID controller and your hard drives are configured in a RAID array perform the following steps a Restart the system and enter the host adapter configuration utility program by pressing lt Ctrl gt lt R gt for a PERC controller or lt Ctrl gt lt C gt for a SAS controller See the documentation supplied with the host adapter for information about the configuration utility b Ensure that the hard drive s have been configured correctly for the RAID array c Take the hard drive offline and reseat the drive See Removing an Internal Hard Drive Bay on page 91 d Exit the configuration utility and allow the system to boot to the operating system Troubleshooting Your System 3 Ensure that the required device drivers for your controller card are installed and are configured correctly See the operating system documentation for more information 4 Restart the system enter the System Setup program and verify that the controller is enabled and the drives appear in the System Setup program See Entering the System Setup Program on page 58 If the problem persist
85. ive Actions Read fault Requested sector not found The operating system cannot read from the hard drive optical drive or USB device the system could not find a particular sector on the disk or the requested sector is defective Replace the optical medium USB medium or USB device Ensure that the USB cables SAS SATA backplane cables or optical drive cables are properly connected See Troubleshooting a USB Device on page 158 Troubleshooting an Optical Drive on page 168 or Troubleshooting a Hard Drive on page 169 for the appropriate drive s installed in your system SATA Port x device not found There is no device connected to the specified SATA port Information only Sector not found Seek error Seek operation failed Faulty hard drive USB device or USB medium Replace the USB medium or device Ensure that the USB or SAS backplane cables are properly connected See Troubleshooting a USB Device on page 158 or Troubleshooting a Hard Drive on page 169 for the appropriate drive s installed in your system Shutdown failure General system error See Getting Help on page 187 Sparing mode disabled For sparing mode matched sets of three must be populated across slots 48 The memory configuration does not match the setting in BIOS The BIOS setting has been disabled About Your System Reconfigure the memory modules for Memory Sparing mode Se
86. ized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Tum off the system including any attached peripherals and disconnect the system from its electrical outlet 2 Open the system See Opening the System on page 83 If applicable remove the cooling shroud See Removing the Cooling Shroud on page 86 4 Disconnect the fan s power cable from the system board or power distribution board as applicable See Figure 3 14 K NOTE To remove fans 3 and 4 remove the storage controller card first See Removing the Storage Controller Card on page 119 K NOTE To remove fan 5 in the twelve hard drive systems remove the internal hard drive bay and carrier See Removing an Internal Hard Drive Bay on page 91 5 Press the release tab while grasping the ends of the fan and lift the fan straight up from the fan bracket See Figure 3 13 and Figure 3 14 98 Installing System Components Figure 3 13 Removing and Installing a Fan Eight Hard Drive System 1 fans 5 2 release tab 3 fan cable Installing System Components 99 Figure 3 14 Removing and Installing a Fan Twelve Hard Drive System 1 fans 5 2 release tab 3 fancable 100 Installing System Components Installing a Cooling Fan A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your
87. k If you are installing a second power supply remove the power supply blank in bay PS2 by pulling outward on the blank A CAUTION To ensure proper system cooling the power supply blank must be installed in power supply bay PS2 in a redundant configuration Remove the power supply blank only if you are installing a second power supply Installing the Power Supply Blank K NOTE Install the power supply blank only in power supply bay PS2 To install the power supply blank align the blank with the power supply bay and insert the blank into the chassis until it clicks into place System Memory Your system supports standard 1 5 V DDR3 and low voltage 1 35 V DDR3L registered DIMMs RDIMMs or unbuffered ECC DIMMs UDIMM s Single and dual rank DIMMs can be 1067 MHz or 1333 MHz and quad rank DIMMs can be 800 MHz or 1067 MHz The system contains eight memory sockets split into two sets of four sockets one set per processor Each four socket set is organized into three channels Two DIMMs for channel 0 and a single DIMM for channel 1 and 2 The first socket of each channel is marked with white release levers 104 Installing System Components The maximum memory that is supported on your system varies according to the types and sizes of memory modules being used Single rank dual rank and quad rank RDIMMs of sizes 2 GB 4 GB 8 GB and 16 GB are supported for a total of up to 128 GB e 1 GB 2 GB and 4 GB UDIMMs are
88. lays test results Using the Custom Test Options When you select Custom Test in the Main Menu window the Customize window allows you to select the device s to be tested select specific options for testing and view the test results Selecting Devices for Testing The left side of the Customize window lists devices that can be tested Click the next to a device or module to view its components Click on any component to view the tests that are available Clicking a device rather than its components selects all of the components of the device for testing A NOTE After you select all the devices and components that you want to test highlight All Devices and then click Run Tests Selecting Diagnostics Options From the Diagnostics Options area select the test s you want to run on a device e Non Interactive Tests Only Runs only tests that require no user intervention e Quick Tests Only Runs only the quick tests on the device Show Ending Timestamp Time stamps the test log Running the System Diagnostics 179 Test Iterations Selects the number of times the test is run Log output file pathname Enables you to specify the diskette drive or USB memory key where the test log file is saved You cannot save the file to a hard drive Viewing Information and Results The following tabs in the Customize window provide information about the test and the test results 180 Results Displays the t
89. le Disables and enables an option in the boot option list Boot Option Change Boot Order Changes the order of the boot option list One Time Boot from File Sets a one time boot option not included in the boot option list Using the System Setup Program and UEFI Boot Manager 71 System Utilities Screen Option Description System Setup Accesses the System Setup program without rebooting System Services Restarts the system and accesses the controller which enables you to run utilities such as system diagnostics BIOS Boot Manager Accesses the BIOS level boot options list without rebooting This option enables you to conveniently switch to BIOS boot mode if you need to boot to a device with a non UEFI operating system such as a bootable DOS media with diagnostics software Reboot System Restarts the system System and Setup Password Features K NOTE For a forgotten password see Disabling a Forgotten Password on page 184 Your system is shipped without the system password feature enabled in BIOS A CAUTION The password features provide a basic level of security for the data on your system Anyone can access the data stored on your system if the system is running and unattended Using the System Password When a system password is assigned the system prompts for the system password after the system starts and only those with the password have full use of the system Assigning a System Password Befo
90. lue retention latches snap into place 4 Connect the SAS data and power cables to the SAS backplane 5 Install the hard drives in their original locations 6 Connect the optical drive cable USB cable and the control panel cable to the system board A CAUTION Handle the cables gently to prevent damage K NOTE In case of the twelve hard drive systems connect the internal hard drive cables 7 Close the system See Closing the System on page 85 8 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 9 If applicable install the front bezel See Installing the Front Bezel on page 83 Installing System Components 147 Power Distribution Board The power distribution board is located on your system directly behind the power supply fan module See Figure 3 32 Removing the Power Distribution Board A CAUTION Many repairs may only be done by a certified service technician 148 10 You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 83 If
91. ly be installed in the slots on the expansion card riser Do not attempt to install expansion cards directly into the riser connector on the system board Expansion Card Installation Guidelines e The expansion card slots support full height half length cards e The expansion card slots are hot swappable e PCI Express Generation 2 expansion cards are supported in all the slots e All the slots are x8 connectors VAN CAUTION To ensure proper cooling only one of the two expansion cards can have a power consumption of greater than 15 W up to 25 W maximum not including the integrated storage controller e Table 3 3 and Table 3 4 provide information about installing expansion cards to ensure proper cooling and mechanical fit The expansion cards with the highest priority should be installed first using the slot priority indicated All other expansion cards should be installed in card priority and slot priority order Installing System Components 111 Table 3 3 Expansion Card Installation Priority for Riser 1 Card Card Type Slot Max 25 W Priority Priority Allowed Card l PERC S300 1 2 2 Y 2 PERC H800 Bye 2 Y 3 HPCC 2 1 2 Y 4 Fibre Channel 2 1 2 Y 5 10 Gb NIC 2 1 2 Y 6 All other NICs 1 2 2 N 7 All other Dell internal 4 l Y storage cards 8 Non Dell storage cards 1 2 2 N PERC 300 is available only on eight hard drive systems Table 3 4 Expansion Card Installation Priority for Riser 2 Card Card Type Sl
92. m including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 83 Remove the cooling shroud See Removing the Cooling Shroud on page 86 Remove the plastic filler plug of the iDRAC6 Enterprise port from the system back panel Angle the card so that the RJ 45 connector fits through the back panel opening See Figure 3 21 Align the front edge of the card with the two front plastic retention standoffs next to the iDRAC6 connector on the system board and lower the card into place See Figure 3 21 When the front of the card is fully seated the plastic standoffs snap over the edge of the card l Installing System Components Figure 3 21 Removing and Installing an iDRAC6 Enterprise Card wo ts 6 5 VFlash SD card 2 VFlash media slot iDRAC6 Enterprise card 4 retention standoff posts 2 retention standoff tabs 2 6 iDRAC6 Enterprise card connector If applicable install the VFlash media card See Installing a VFlash Media Card on page 127 Close the system See Closing the System on page 85 Reconnect the system and peripherals to their power sources and turn them on Installing System Components 125 Removing an iDRAC6 Enterprise Card A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as dir
93. m BIOS has Remove AC power to the on DIMM spared the memory system for 10 seconds and Power cycle because it has determined restart the system AC the ncinary had too a If the problem persists errors represents the oe Troubleshooting rey sn System Memory on implicated by the BIOS page 165 11910 Intrusion System cover has been Information only detected removed Check chassis cover 11912 System Event The SEL is full of events Check the SEL for details Log full and is unable to log any on the events then clear Review amp more the SEL clear log I1920 iDRAC6 Upgrade Optional iDRAC6 has Information only Successful been upgraded successfully W1228 RAID Warns predictively that Allow RAID battery Controller the RAID battery has to charge to greater battery less than 24 hours of than 24 hours of capacity lt charge left sustained charge Zant If problem persists replace RAID battery See Installing the RAID Battery on page 137 W1627 Power required The system configuration Turn off power to the gt PSU wattage requires more power system reduce the Check PSU and than what the power hardware configuration or config supply can provide install higher wattage power supplies and then restart the system 38 About Your System Code Text Causes Corrective Actions W1628 Performance The system configuration Turn off power to the degraded requires more power system reduce the Check PSU and tha
94. m Setup program you can e Change the NVRAM settings after you add or remove hardware e View the system hardware configuration e Enable or disable integrated devices Set performance and power management thresholds e Manage system security Choosing the System Boot Mode The System Setup program also enables you to specify the boot mode for installing your operating system e BIOS boot mode the default is the standard BIOS level boot interface e Unified Extensible Firmware Interface UEFI boot mode is an enhanced 64 bit boot interface based on Unified Extensible Firmware Interface UEFI specifications that overlays the system BIOS See Entering the UEFI Boot Manager on page 70 for more information on this interface You select the boot mode in the Boot Mode field of the Boot Settings screen of the System Setup program After specifying the boot mode proceed to install your operating system from that mode Thereafter you must boot the system to the same boot mode BIOS or UEFI to access the installed operating system Trying to boot the operating system from the other boot mode causes the system to halt immediately at startup K NOTE Operating systems must be UEFl compatible for example Microsoft Windows Server 2008 x64 version to be installed from the UEFI boot mode DOS and 32 bit operating systems do not support UEFI and can only be installed from the BIOS boot mode Using the System Setup Program and UEFI Boo
95. n off the system including any attached peripherals and disconnect the system from the electrical outlet 128 Installing System Components 3 4 A A Open the system See Opening the System on page 83 Remove the cooling shroud See Removing the Cooling Shroud on page 86 WARNING The heat sink and processor are hot to touch for some time after the system has been powered down Allow the heat sink and processor to cool before handling them CAUTION Never remove the heat sink from a processor unless you intend to remove the processor The heat sink is necessary to maintain proper thermal conditions Using a 2 Phillips screwdriver loosen one of the heat sink retention screws See Figure 3 23 Wait 30 seconds for the heat sink to loosen from the processor Loosen the other three heat sink retention screws Gently lift the heat sink off of the processor and set the heat sink aside with thermal grease side facing up CAUTION The processor is held in its socket under strong pressure Be aware that the release lever can spring up suddenly if not firmly grasped Position your thumb firmly over the processor socket release lever and release the lever from the locked position Rotate the lever 90 degrees upward until the processor is released from the socket See Figure 3 24 Installing System Components 129 Figure 3 23 Removing and Installing the Heat Sink 1 heat sink 2 retention screws 4 10 Rotate the proces
96. n what the power hardware configuration or system supply can provide install higher wattage configuration but it can boot if power supplies and then throttled restart the system NOTE For the full name of an abbreviation or acronym used in this table see the Glossary at support dell com manuals Solving Problems Described by LCD Status Messages The code and text on the LCD can often specify a very precise fault condition that is easily corrected For example if the code E1418 CPU_1 Presence appears you know that a processor is not installed in socket 1 You might be able to determine the problem if multiple related errors occur For example if you receive a series of messages indicating multiple voltage faults you might determine that the problem is a failing power supply Removing LCD Status Messages For faults associated with sensors such as temperature voltage fans and so on the LCD message is automatically removed when that sensor returns to a normal state For example if temperature for a component goes out of range the LCD displays the fault when the temperature returns to the acceptable range the message is removed from the LCD For other faults you must take action to remove the message from the display e Clear the SEL You can perform this task remotely but you will lose the event history for the system e Power cycle Turn off the system and disconnect it from the electrical outlet wait approximat
97. ned String Model Number or None through another LCD configuration utility such as the optional BMC or iDRAC6 Configuration Utility or LCD panel menu User Defined You can enter a name or other identifier for the system to be LCD String displayed on the LCD module screen 66 Using the System Setup Program and UEFI Boot Manager Power Management Screen Option Description Power Options are OS Control Active Power Controller Custom Management or Maximum Performance For all but the Custom setting the OS Control BIOS pre configures the power settings on this screen as follows default e OS Control sets the CPU power to OS DBPM the fan power to Minimum Power and the memory power to Maximum Performance In this setting all processor performance information is passed from the system BIOS to the operating system for control The operating system sets the processor performance based on processor utilization e Active Power Controller sets the CPU power to System DBPM the fan power to Minimum Power and the memory power to Maximum Performance The BIOS sets the processor performance based on processor utilization e Maximum Performance sets all fields to Maximum Performance CPU Power and Options are OS DBPM System DBPM Maximum Performance Performance or Minimum Power Management Fan Power and Options are Maximum Performance or Minimum Power Performance Management Memory Power and Performance Management
98. nents 133 Figure 3 25 Replacing the System Battery 1 system battery 2 negative side of battery connector 3 positive side of battery connector 4 If installed remove the expansion card from the expansion card slot See Removing an Expansion Card on page 115 5 If installed remove the storage controller card See Removing the Storage Controller Card on page 119 6 Remove the expansion card riser See IDRAC6 Express Card Optional on page 122 7 Locate the battery socket See Jumpers and Connectors on page 181 A CAUTION To avoid damage to the battery connector you must firmly support the connector while installing or removing a battery 8 Support the battery connector by firmly holding the positive side of the connector 134 Installing System Components 10 11 12 13 14 15 16 17 18 19 20 21 Press the battery toward the negative side of the connector and lift it out of the securing tab Support the battery connector by pressing down firmly on the positive side of the connector Hold the new battery with the facing the plastic connector on the system board and slide it under the securing tabs Press the battery straight down into the connector until it snaps into place Replace the expansion card riser See Installing an Expansion Card Riser on page 118 Replace the storage controller card See Installing the Storage Controller Card on page 121 Replace the expa
99. ng Dell on page 187 Ensure that the optical drive and hard drives are properly connected See Troubleshooting Your System on page 157 for the appropriate drive installed in your system If the problem persists see Getting Help on page 187 26 About Your System LCD Status Messages Optional K NOTE This section is applicable only to eight hard drive systems The system s control panel LCD provides status messages to signify when the system is operating correctly or when the system needs attention The LCD lights blue to indicate a normal operating condition and lights amber to indicate an error condition The LCD scrolls a message that includes a status code followed by descriptive text The table that follows provides a listing of LCD status messages and the probable cause for each message The LCD messages refer to events recorded in the system event log SEL For information on the SEL and configuring system management settings see the systems management software documentation K NOTE If your system fails to boot press the System ID button for at least 5 seconds until an error code appears on the LCD Record the code then see Getting Help on page 187 Code Text Causes Corrective Actions N A SYSTEM NAMF A 62 character string that This message is for can be defined by the user information only in the System Setup You can change the program system ID and name in The SYSTEM NAME
100. ng System Components Optical Drive Optional An optional slimline SATA DVD ROM or DVD RW optical drive slides into the front panel and connects to the SATA controller on the system board K NOTE The twelve hard drive systems support only an external USB optical drive K NOTE DVD devices are data only Removing an Optical Drive A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 If applicable remove the front bezel See Removing the Front Bezel on page 82 2 Turn off the system including any attached peripherals and disconnect the system from its electrical outlet Open the system See Opening the System on page 83 Disconnect the optical drive cable from the back of the drive Note the routing of the optical drive cable underneath the tabs on the system chassis as you remove them from the system board and drive You must route these cables properly when you replace them to prevent the cables from being pinched or crimped 5 To remove the drive press down the blue release tab at the back of the optical drive and gently push the drive out of the system See Figur
101. ng Your System Troubleshooting System Memory A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product K NOTE Invalid memory configurations can cause your system to halt at startup without video output See General Memory Module Installation Guidelines on page 105 and verify that your memory configuration complies with all applicable guidelines 1 Ifthe system is operational run the appropriate online diagnostic test See Using Online Diagnostics on page 177 If diagnostics indicates a fault follow the corrective actions provided by the diagnostic program 2 Ifthe system is not operational turn off the system and attached peripherals and unplug the system from the power source Wait at least 10 seconds and then reconnect the system to power 3 Turn on the system and attached peripherals and note the messages on the screen Go to step 14 if an error message appears indicating a fault with a specific memory module 4 Enter the System Setup program and check the system memory setting See Memory Settings Screen on page 61 Make any changes to the memory settings if needed If t
102. ng shroud 86 cover 83 expansion card 115 hard drive blank 87 memory modules 110 power supply 102 power supply blank 104 processor 127 SAS backplane board 142 SAS controller 116 system board 151 replacing cooling fan 101 power supply 103 system battery 132 S safety 155 SAS backplane board installing 146 removing 142 SAS controller card 192 Index installing 118 removing 116 SAS controller daughter card troubleshooting 169 SAS hard drive See hard drive SAS RAID controller daughter card troubleshooting 169 SATA hard drive See hard drive SD card troubleshooting 165 securing your system 67 73 setup password 75 slots See expansion slots startup accessing system features 11 support contacting Dell 185 system closing 85 opening 83 system board connectors 180 installing 153 jumpers 179 removing 151 system cooling troubleshooting 161 system features accessing 11 system messages 40 system password 72 system setup program boot settings 63 embedded server management options 66 integrated devices options 64 keystroke to enter 58 memory settings 61 PCI IRQ assignments 65 power management options 67 processor settings 61 SATA settings 62 serial communications options 65 system security options 67 system setup screens main 59 T telephone numbers 185 TPM security 67 troubleshooting battery 160 CD drive 166 cooling
103. ng that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Align the shroud using the center of the numbered fan bays as a guide Press the cooling shroud down into the chassis Close the system See Closing the System on page 85 Aa WwW N Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Hard Drives Your system supports 3 5 inch and 2 5 inch SAS or SATA hard drives in 3 5 inch hot swap hard drive carrier or cabled internal drives Depending on your chassis the hard drives are installed internally or at the front of the system see Figure 3 1 Front mounted hard drives are connected to a SAS backplane through hard drive carriers and can be configured as hot swappable Removing a Hard Drive Blank A CAUTION To maintain proper system cooling all empty hard drive bays must have drive blanks installed 1 If applicable remove the front bezel See Removing the Front Bezel on page 82 2 Grasp the front of the hard drive blank press the release lever on the right side and slide the blank out until it is free of the drive bay See Figure 3 7 Installing System Components 87 Figure 3 7 Removing and Installing a Hard Drive Blank 1 hard drive blank 2 release lever Installing a Hard Drive Blank Align the hard drive blank with the drive bay and insert the blank into the drive bay
104. nk or front or back filler panel is removed Ambient temperature is too high External airflow is obstructed Cables inside the system obstruct airflow An individual cooling fan is removed or has failed See Troubleshooting a Fan on page 164 The expansion card installation guidelines have not been followed See Expansion Card Installation Guidelines on page 111 Troubleshooting a Fan A CAUTION Many repairs may only be done by a certified service technician 164 oa A W N You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Locate the faulty fan indicated by the LCD panel or the diagnostic software Turn off the system and all attached peripherals Open the system See Opening the System on page 83 Reseat the fan s power cable Restart the system If the fan functions properly close the system See Closing the System on page 85 If the fan does not function turn off the system and install a new fan See Installing a Cooling Fan on page 101 Restart the system If the problem is resolved close the system See Closing the System on page 85 If the replacement fan does not operate see Getting Help on page 187 Troubleshooti
105. nline Diagnostics on page 177 If the tests run successfully the problem is not related to video hardware If the tests fail see Getting Help on page 187 Troubleshooting a USB Device Use the following steps to troubleshoot a USB keyboard and or mouse For other USB devices go to step 5 1 158 Disconnect the keyboard and mouse cables from the system briefly and reconnect them Connect the keyboard mouse to the USB port s on the opposite side of the system If the problem is resolved restart the system enter the System Setup program and check if the nonfunctioning USB ports are enabled Replace the keyboard mouse with another working keyboard mouse If the problem is resolved replace the faulty keyboard mouse If the problem is not resolved proceed to the next step to begin troubleshooting the other USB devices attached to the system Power down all attached USB devices and disconnect them from the system Restart the system and if your keyboard is functioning enter the system setup program Verify that all USB ports are enabled See Integrated Devices Screen on page 64 If your keyboard is not functioning you can also use remote access If the system is not accessible see System Board Jumpers on page 181 for instructions on setting the NVRAM_CLR jumper inside your system and restoring the BIOS to the default settings Troubleshooting Your System 7 8 Reconnect and power on each USB device one
106. nning the System Diagnostics on page 177 Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 83 Remove processor 2 See Removing a Processor on page 128 Close the system See Closing the System on page 85 Reconnect the system to the electrical outlet and turn on the system and attached peripherals Run the appropriate online diagnostic test See Running the System Diagnostics on page 177 If the test fails the processor is faulty See Getting Help on page 187 Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 83 Troubleshooting Your System 16 Replace processor 1 with processor 2 See Installing a Processor on page 132 17 Repeat step 11 through step 13 If you have tested both the processors and the problem persists the system board is faulty See Getting Help on page 187 Troubleshooting Your System 175 176 Troubleshooting Your System Running the System Diagnostics If you experience a problem with your system run the diagnostics before calling for technical assistance The purpose of the diagnostics is to test your system s hardware without requiring additional equipment or risking data loss If you are unable to fix the problem yourself service and support personnel can use diagnostics test res
107. npack the processor if it has not been used previously If the processor has already been used remove any thermal grease from the top of the processor using a lint free cloth Align the processor with the socket keys on the ZIF socket See Figure 3 24 CAUTION Positioning the processor incorrectly can permanently damage the system board or the processor Be careful not to bend the pins in the ZIF socket With the release lever on the processor socket in the open position align the processor with the socket keys and set the processor lightly in the socket CAUTION Do not use force to seat the processor When the processor is positioned correctly it engages easily into the socket Close the processor shield Rotate the socket release lever down until it snaps into place Using a clean lint free cloth remove the thermal grease from the heat sink Open the grease packet included with your processor kit and apply thermal grease evenly to the center of the top of the new processor CAUTION Using excess thermal grease can cause grease to contact the processor shield which can cause contamination of the processor socket Place the heat sink on the processor See Figure 3 23 Installing System Components 10 11 12 13 14 15 Using a 2 Phillips screwdriver tighten the heat sink retention screws See Figure 3 23 Replace the cooling shroud See Installing the Cooling Shroud on page 87 Close the system See Clo
108. nsion card connector on the expansion card riser 7 Insert the card edge connector firmly into the expansion card connector until the card is fully seated 8 Close the expansion card latch See Figure 3 17 Installing System Components 113 Figure 3 17 Removing and Installing an Expansion Card 1 expansion card riser 2 expansion card latch 3 expansion card 9 Connect any cables to the expansion card Close the system See Closing the System on page 85 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 114 Installing System Components Removing an Expansion Card A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turm off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 83 Remove the cooling shroud See Removing the Cooling Shroud on page 86 4 Disconnect all cables from the card Open the expansion card latches See Figure 3 17 Grasp the expansion card by its edges and carefully remove it from the expansion
109. nsion card from the expansion card slot See Installing an Expansion Card on page 113 Replace the cooling shroud See Installing the Cooling Shroud on page 87 Close the system See Closing the System on page 85 Reconnect the system to the electrical outlet and turn the system on including any attached peripherals Enter the System Setup program to confirm that the battery is operating properly See Entering the System Setup Program on page 58 Enter the correct time and date in the System Setup program s Time and Date fields Exit the System Setup program Installing System Components 135 RAID Battery Optional Removing the RAID Battery A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product K NOTE The information in this section applies only to systems with the optional RAID controller card 1 Tum off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 83 Disconnect the RAID battery cable by gently pulling the cable connector out of the connector See Figure 3 26
110. o 1067 MHz For quad rank memory modules e One memory module per channel supports up to 1333 MHz e Two memory modules per channel are limited to 800 MHz regardless of memory module speed e If quad rank memory modules are mixed with single or dual rank modules the quad rank modules must be installed in the sockets with the white release levers e If memory modules with different speeds are installed they operate at the speed of the slowest installed memory module s Mode Specific Guidelines Two memory channels are allocated to each processor The number of channels used and the allowable configurations depend on the memory mode selected Optimizer Independent Channel Mode In this mode both the channels are populated with identical memory modules This mode permits a larger total memory capacity but does not support SDDC with x8 based memory modules A minimal single channel configuration of one 1 GB memory module per processor is also supported in this mode Table 3 1 and Table 3 2 show sample memory configurations that follow the appropriate memory guidelines stated in this section The samples show identical memory module configurations and their physical and available memory totals The tables do not show mixed or quad rank memory module configurations nor do they address the memory speed considerations of any configuration 106 Installing System Components Table 3 1 Sample RDIMM Single and Dual Rank
111. oard Replace the expansion card riser See Installing an Expansion Card Riser on page 118 Install all expansion cards See Installing an Expansion Card on page 113 If applicable reinstall the storage controller card See Installing the Storage Controller Card on page 121 After connecting the SAS cables to the controller ensure that you place the cables under the guide on the end of riser 1 l Installing System Components 13 14 15 16 17 If applicable install the iDRAC6 Enterprise card See Installing an iDRAC6 Enterprise Card on page 124 If applicable install the iDRAC6 Express card See Installing an iDRAC6 Express Card on page 122 Replace the cooling shroud See Installing the Cooling Shroud on page 87 Close the system See Closing the System on page 85 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Installing System Components 155 156 Installing System Components Troubleshooting Your System Safety First For You and Your System VAN CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the
112. ocessor See System Memory on page 104 Message Causes Corrective Actions CPUs with different cache sizes detected CPUs with different core sizes detected System halted CPUs with different logical processors detected halted System CPUs with different power rating detected System halted Mismatched processors have been installed in the system Ensure that all processors have the same cache size number of cores and logical processors and power rating Ensure that the processors are properly installed See Processors on page 128 Current boot mode is set to UEFI Please ensure compatible bootable media is available Use the system setup program to change the boot mode as needed The system failed to boot because UEFI boot mode is enabled in BIOS and the boot operating system is non UEFI Ensure that the boot mode is set correctly and that the proper bootable media is available See Using the System Setup Program and UEFI Boot Manager on page 57 Decreasing available memory Faulty or improperly installed memory modules Reseat the memory modules See Troubleshooting System Memory on page 165 About Your System 43 Message Causes Corrective Actions DIMM Invalid memory Ensure that the memory configuration on configuration ona modules are installed in a each CPU should dual processor system valid configuration match The memo
113. of the same type and capacity See Installing Memory Modules on page 108 Close the system See Closing the System on page 85 Reconnect the system to its electrical outlet and turn on the system and attached peripherals As the system boots observe any error message that appears and the diagnostic indicators on the front of the system If the memory problem is still indicated repeat step 14 through step 20 for each memory module installed If the problem persists after all memory modules have been checked see Getting Help on page 187 Troubleshooting Your System Troubleshooting an Internal USB Key A CAUTION Many repairs may only be done by a certified service technician 10 11 You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Enter the System Setup program and ensure that the USB key port is enabled See Integrated Devices Screen on page 64 Turn off the system and attached peripherals Open the system See Opening the System on page 83 Locate the USB key and reseat it See Internal USB Memory Key on page 127 Close the system See Closing the System on page 85 Turn on the system and attached peripherals and check if t
114. on your need Choose the method of contacting Dell that is convenient for you Getting Help 187 188 l Getting Help Index Back Panel Features and Indicators 20 batteries troubleshooting 160 battery troubleshooting the RAID card battery 169 battery system replacing 132 bezel 82 blank hard drive 87 power supply 104 BMC configuring 77 C cabling optical drive 95 CD drive troubleshooting 166 connectors system board 180 USB 12 video 12 contacting Dell 185 control panel assembly features 12 installing 138 142 LCD panel features 16 removing 136 140 cooling fan replacing 101 cooling fans troubleshooting 162 cooling shroud installing 87 removing 86 cover closing 85 opening 83 D damaged systems troubleshooting 160 Dell contacting 185 Dell PowerEdge Diagnostics using 175 diagnostics advanced testing options 177 testing options 177 using Dell PowerEdge Diagnostics 175 Index 189 when to use 176 DIMMs See memory modules DIMMs drive blank installing 88 removing 87 E Embedded System Management 76 error messages 58 expansion card troubleshooting 170 expansion cards installing 113 removing 115 SAS controller 116 expansion slots 111 F front panel features 12 G guidelines connecting external devices 23 expansion card installation 111 memory installation 105 190 Index H
115. orrective Actions No boot sector on hard drive Incorrect configuration settings in System Setup program or no operating system on hard drive Check the hard drive configuration settings in the System Setup program See Using the System Setup Program and UEFI Boot Manager on page 57 If necessary install the operating system on your hard drive See your operating system documentation No timer tick interrupt Faulty system board See Getting Help on page 187 PCIe Training Error Expected Link Width is x Actual Link Width TS y Faulty or improperly installed PCle card in the specified slot Reseat the PCle card in the specified slot number See Troubleshooting Expansion Cards on page 172 If the problem persists see Getting Help on page 187 Plug amp Play Configuration Error Error encountered in initializing PCle device faulty system board Install the NVRAM_CLR jumper in the clear position pins 1 and 3 and reboot the system See Figure 6 1 for jumper location If the problem persists see Troubleshooting Expansion Cards on page 172 Quad rank DIMM detected after single rank or dual rank DIMM in socket Invalid memory configuration Ensure that the memory modules are installed in a valid configuration See General Memory Module Installation Guidelines on page 105 About Your System 47 Message Causes Correct
116. ot covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 83 Remove the cooling shroud See Removing the Cooling Shroud on page 86 Locate the memory module sockets See Figure 6 1 Press the ejectors on the memory module socket down and out as shown in Figure 3 16 to allow the memory module to be inserted into the socket Handle each memory module only on either card edge making sure not to touch the middle of the memory module Installing System Components Figure 3 16 Removing and Installing a Memory Module l lt 3 1 memory module 2 memory module socket ejectors 2 3 alignment key 7 Align the memory module s edge connector with the alignment key of the memory module socket and insert the memory module in the socket K NOTE The memory module socket has an alignment key that allows you to install the memory module in the socket in only one way 8 Press down on the memory module with your thumbs to lock the memory module into the socket When the memory module is properly seated in the socket the ejectors on the memory module socket align with the ejectors on the other sockets that have memory modules installed 9 Repeat step 5 through step 8 of this procedure to install the remaining memory modules
117. ot Max 25 W Priority Priority Allowed Card l PERC H700 2 l Y 2 PERC H200 2 l Y 3 All other NICs l l N 4 Non Dell storage cards l l N 112 Installing System Components Installing an Expansion Card A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Unpack the expansion card and prepare it for installation For instructions see the documentation accompanying the card 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 3 Open the system See Opening the System on page 83 Remove the cooling shroud See Removing the Cooling Shroud on page 86 5 Open the expansion card latch and remove the filler bracket See Figure 3 17 K NOTE Keep this bracket in case you need to remove the expansion card Filler brackets must be installed over empty expansion card slots to maintain FCC certification of the system The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system 6 Holding the card by its edges position the card so that the card edge connector aligns with the expa
118. ot authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Tum off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 83 If installed remove all expansion cards from expansion card riser Removing an Expansion Card on page 115 4 Insert the notch on the iDRAC6 Express card into the clip on the system board 5 Align the front edge of the card with the connector on the system board See Figure 6 1 for the location of the connector 6 Press the card down until it is fully seated See Figure 3 20 When the front of the card is fully seated the plastic standoff tab snaps over the edge of the holder 122 Installing System Components Figure 3 20 Removing and Installing an iDRAC6 Express Card 3 4 1 iDRAC6 Express card 2 plastic standoff tab 3 notch 4 clip 7 Reinstall all expansion cards in the expansion card riser See Installing an Expansion Card on page 113 Close the system See Closing the System on page 85 Reconnect the system and peripherals to their power sources and turn them on Removing an iDRAC6 Express Card A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone servic
119. oting if the operating system was Boot Sequence Hard Disk Drive Sequence USB Flash Drive Emulation Type Auto default Boot Sequence Retry Disabled default not installed in the same boot mode If the operating system supports UEFI you can set this option to UEFI Setting this field to BIOS allows compatibility with non UEFI operating systems NOTE Setting this field to UEFI disables the Boot Sequence Hard Disk Drive Sequence and USB Flash Drive Emulation Type fields If Boot Mode is set to BIOS this field indicates to the system the location of the operating system files needed for startup If Boot Mode is set to UEFI you can access the UEFI boot manager utility by rebooting the system and pressing F11 when prompted to do so Determines the order in which the BIOS attempts to boot from hard drives in the system during system startup Determines the emulation type for a USB flash drive Hard disk allows the USB flash drive to act as a hard drive Floppy allows the USB flash drive to act as a removable diskette drive Auto automatically chooses an emulation type If this field is enabled and the system has failed to boot the system reattempts to boot after 30 seconds Using the System Setup Program and UEFI Boot Manager 63 Integrated Devices Screen Option Description Integrated SAS Enables or disables the integrated storage controller Controller Enabled default User Accessible USB Enable
120. p messages that briefly describe each test and its parameters e View status messages that inform you if tests are completed successfully e View error messages that inform you of problems encountered during testing When to Use the Embedded System Diagnostics If a major component or device in the system does not operate properly component failure may be indicated As long as the processor and the system s input output devices are functioning you can use the system diagnostics to help identify the problem Running the Embedded System Diagnostics You can run the embedded system diagnostics program from the USC main screen A CAUTION Use the system diagnostics to test only your system Using this program with other systems may cause invalid results or error messages 1 As the system boots press lt F10 gt to start the controller 2 Click Diagnostics in the left pane and click Launch Diagnostics in the right pane The Diagnostics menu allows you to run all or specific diagnostics tests or to exit 178 Running the System Diagnostics Embedded System Diagnostics Testing Options Click the testing option in the Main Menu window Testing Option Function Express Test Performs a quick check of the system This option runs device tests that do not require user interaction Extended Test Performs a more thorough check of the system This test can take an hour or longer Custom Test Tests a particular device Information Disp
121. plicable remove the front bezel See Removing the Front Bezel on page 82 Open the system See Opening the System on page 83 Disconnect the display module cable from the control panel board See Figure 3 28 5 Using a knife or a small flat blade screwdriver insert the blade beneath the front panel of the display and slide the blade across the bottom to lift the panel outward See Figure 3 28 6 Remove the front panel plate until it separates from the display module to allow access to the mounting screws 7 Remove the two screws that secure the display module to the system chassis 8 Remove the display module from the chassis cutout 140 Installing System Components Installing the Control Panel Display Module A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Insert the display module into the chassis cutout and secure it with the Torx screw See Figure 3 28 Attach the replacement panel to the front of the display module Connect the display module cable to the control panel board Close the system See Closing the System on page 85 oa FF W N Reconnect the sy
122. r hub If you are using a NIC card instead of an integrated NIC see the documentation for the NIC card Ensure that the appropriate drivers are installed and the protocols are bound See the NIC s documentation Enter the System Setup program and confirm that the NIC ports are enabled See Integrated Devices Screen on page 64 Ensure that the NICs hubs and switches on the network are all set to the same data transmission speed See the documentation for each network device Ensure that all network cables are of the proper type and do not exceed the maximum length If all troubleshooting fails see Getting Help on page 187 Troubleshooting a Wet System A CAUTION Many repairs may only be done by a certified service technician 160 You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 83 Disassemble components from the system See Installing System Components on page 79 e Cooling shroud e Hard drives SAS backplane Troubleshooting Your System u OO 0 A e VFlash media cards e USB memor
123. re assigning a system password enter the System Setup program and check the System Password option When a system password is assigned System Password is Enabled If Password Status is Unlocked you can change the system password If Locked you cannot change the system password Disabling the password jumper on the system board sets System Password to Disabled and you cannot change or enter a new system password 72 l Using the System Setup Program and UEFI Boot Manager When a system password is not assigned and the password jumper on the system board is in the enabled position System Password is Not Enabled and Password Status is Unlocked To assign a system password 1 Verify that Password Status is Unlocked 2 Highlight the System Password option and press lt Enter gt 3 Type your new system password You can use up to 32 characters in your password As you type placeholders appear in the field The password assignment is not case sensitive To erase a character press lt Backspace gt or the left arrow key K NOTE To escape from the field without assigning a system password press lt Enter gt to move to another field or press lt Esc gt prior to completing step 5 Press lt Enter gt To confirm your password type it a second time and press lt Enter gt System Password changes to Enabled Exit the System Setup program and begin using your system 6 Either reboot the system now for the password protection
124. rror on reported a PCle fatal PCle expansion cards Review amp clear error on a component If the problem persists SEL that resides in PCI see Troubleshooting configuration space at Expansion Cards on bus device page 172 function E1810 Hard drive The specified hard drive See Troubleshooting a fault Review has experienced a fault Hard Drive on page 169 amp clear SEL E1812 Hard drive The specified hard Information only removed Check drive drive has been removed from the system About Your System 33 Code Text Causes Corrective Actions E1920 iDRAC6 Upgrade The iDRAC6 Express Reseat the iDRAC6 Failed Card is not installed Express Card If the properly or the card is bad problem persists see Getting Help on page 187 E1A14 SAS cable A SAS cable A is missing Reseat the cable If the failure or bad problem persists Check replace cable connection If the problem persists see Getting Help on page 187 E1A15 SAS cable B SAS cable B is missing Reseat the cable If the failure or bad problem persists Check replace cable connection If the problem persists see Getting Help on page 187 E1A1D Control panel USB cable to the control Reseat the cable USB cable not panelis missing or bad If the problem persists detected replace cable NEC R CADIE If the problem persists see Getting Help on page 187 E2010 Memory not No memor
125. rs 12 LCD Panel Features Optional 16 Home Screen 0 000008 17 Setup Menu 2 000 18 ViewMenu 2000 18 Hard Drive Indicator Patterns 19 Back Panel Features and Indicators 20 Guidelines for Connecting Optional External Devices 3 2 26 3h BP Boeke we SH overt ait 8 23 NIC IndicatorCodes 23 Power Indicator Codes 24 Diagnostic Lights Optional 25 LCD Status Messages Optional 27 Solving Problems Described by LCD Status Messages 39 Removing LCD Status Messages 39 System Messages 40 Warning Messages 55 Contents Diagnostics Messages 55 Alert Messages 0050 4 55 Other Information YouMayNeed 56 2 Using the System Setup Program and UEFI Boot Manager 57 Choosing the System Boot Mode 57 Entering the System Setup Program 58 Responding to Error Messages 58 Using the System Setup Program NavigationKeys 58 System Setup Options 59 Main Screens lt e c 2cca6c0iiv a nackae a kA Ganon 59 Memory Settings Screen 61 Processor Settings Screen 61 SATA Settings Screen Optional 62 Boot Settings Screen 63 Integrated Devices Screen
126. rs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Tur off the system and attached peripherals and disconnect the system from the electrical outlet and from the peripherals 2 Open the system See Opening the System on page 83 Lift the latch on your internal hard drive bay and align the bay on the support bracket 4 Rotate the latch to lock Removing an Internal Hard Drive From the Internal Hard Drive Bay Remove the screws on the sides of the internal hard drive bay and slide out the hard drive See Figure 3 11 Installing System Components 93 Figure 3 11 Removing and Installing an Internal Hard Drive From the Internal Hard Drive Bay 1 internal hard drive bay 2 release latch 3 screws 4 4 internal hard drive Screws are supplied along with the hard drives ordered from Dell Installing a Hard Drive Into a Hard Drive Bay 1 Insert the hard drive into the internal hard drive bay with the connector end of the drive at the back until it is flush with the back of the hard drive bay See Figure 3 11 2 Attach the four screws to secure the hard drive to the hard drive bracket 94 Installi
127. ry on page 162 A Time of day not set please run SETUP program Incorrect Time or Date settings faulty system battery Check the Time and Date settings See Using the System Setup Program and UEFI Boot Manager on page 57 If the problem persists replace the system battery See System Battery on page 133 Bs Timer chip counter 2 failed Faulty system board See Getting Help on page 187 3 PM onfiguration peration System A TPM configuration command has been entered The system reboots and executes the command Information only PM onfiguration peration is pending Press I to Ignore OR M to Modify to allow this change and reset the system c o h will now reset Ai fl fe WARNING odifying could prevent security This message displays during system restart after a TPM configuration command has been entered User interaction is required to proceed Enter I or M to proceed TPM failure 50 A Trusted Platform Module TPM function has failed About Your System See Getting Help on page 187 Message Causes Corrective Actions Unable to launch System Services System halted after F10 keystroke because System Restart the system and update the Lifecycle image System Services image is either Controller repository to the halted corrupted in the system latest software to restore full firmware or has
128. ry module See General Memory configuration for each Module processor must be identical Installation Guidelines on page 105 Embedded NICx and The operating system NIC Check the system NICy interface is set in BIOS The management software or the OS NIC lt ENABLED Management Shared NIC System Setup program for DISABLED gt interface is set NIC settings If a problem is anagement in management tools indicated see Shared NIC Troubleshooting a NIC on lt ENABLED page 159 DISABLED gt Error 8602 Mouse or keyboard cable is Reseat the mouse or Auxiliary Device loose or improperly keyboard cable Failure Verify connected that mouse and Defective mouse or keyboard Ensure that the mouse or keyboard are keyboard is operational Secure See Troubleshooting a USB attached to Device evice on page 158 correct connectors Gate A20 failure Faulty keyboard controller See Getting Help on faulty system board page 187 Invalid An invalid system Run the System Setup configuration configuration caused a program and review the information system halt current settings See Using please run SETUP the System Setup Program program and UEFI Boot Manager on page 57 Invalid PCIe card The system halted because Remove the PCIe expansion found in the an invalid PCIe expansion card and install the Internal Storage card is installed in the integrated storage controller slot dedicated storage controller in the dedi
129. s see Getting Help on page 187 Troubleshooting a Storage Controller K NOTE When troubleshooting a SAS or SAS RAID controller also see the documentation for your operating system and the controller 1 Run the appropriate online diagnostic test See Using Online Diagnostics on page 177 2 Enter the System Setup program and ensure that the SAS or PERC controller is enabled See Entering the System Setup Program on page 58 3 Restart the system and press the applicable key sequence to enter the configuration utility program e lt Ctrl gt lt C gt fora SAS controller e lt Ctrl gt lt R gt fora PERC controller See the controller s documentation for information about configuration settings 4 Check the configuration settings make any necessary corrections and restart the system A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 5 If applicable remove the front bezel See Removing the Front Bezel on page 82 6 Turm off the system and attached peripherals and disconnect the system from its electrical outlet Troubleshooting Your System 171 10 11 12 13
130. s and Connectors Table 6 2 System Board Connectors Item Connector Description l CPU2 Processor 2 2 iDRAC6 Enterprise iDRAC6 Enterprise card connector 3 PSWD_EN Password enable jumper NVRM_CLR NVRAM clear jumper 4 B4 Memory module slot B4 B2 Memory module slot B2 White release lever B3 Memory module slot B3 Bl Memory module slot B1 White release lever 5 CPU1 Processor 1 6 FAN Cooling fan 1 connector 7 FAN2 Cooling fan 2 connector 8 Al Memory module slot Al White release lever A3 Memory module slot A3 A2 Memory module slot A2 White release lever A4 Memory module slot A4 9 FAN3 Cooling fan 3 connector 10 BATTERY System battery ll FAN4 Cooling fan 4 connector 12 12V 8 pin power connector 13 FP_CONN Control panel connector 14 BP_CONN Backplane power connector 15 PWR_CONN 24 pin power connector 16 PDB_I2C Power distribution board connector 17 FP_USB_CONN Backplane USB connector Jumpers and Connectors 183 Table 6 2 System Board Connectors continued Item Connector Description 18 SATA_A SATA connector A SATA_B SATA connector B SATA_C SATA connector C SATA_D SATA connector D SATA_E SATA connector E 19 RISER Expansion card riser connector 20 RISER Expansion card riser connector 21 iDRAC6 Express iDRAC6 Express card connector Disabling a Forgotten Password The system s software security features include a system password and a setup password which are discussed in detail in Using t
131. s attached to the system but it has lost its AC input Power Supply communication error has page 163 W caused the predictive Check PSU warning of an impending power supply failure E161C Power Supply Specified power supply Check the AC power source for the specified power supply If the problem persists see Troubleshooting Power Supplies on page 163 About Your System 31 Code Text Causes Corrective Actions E1620 Power Supply Specified power supply s Check the AC power W AC AC input is outside of the source for the specified power error allowable range power supply If the Check PSU problem persists cables see Troubleshooting Power Supplies on page 163 E1624 Lost power The power supply See Troubleshooting supply subsystem is no longer Power Supplies on redundancy redundant If the page 163 Check PSU remaining power supply cables fails the system shuts down E1626 PSU Mismatch The power supplies in Ensure that power the system are not the supplies with matching same wattage wattage are installed See the Technical Specifications outlined in your system s Getting Started Guide E1629 Power required The system configuration Turn off power to the gt PSU wattage requires more power than system reduce the Check PSU and the power supplies can hardware configuration or config provide even with install higher wattage throttling power
132. s on and off The identification buttons on the front and back panels can be used to locate a particular system within a rack When one of these buttons is pushed the LCD panel on the front and the system status indicator on the chassis back panel light blue until one of the buttons is pushed again 750 W redundant power supply 750 W redundant power supply 22 About Your System Guidelines for Connecting Optional External Devices e Turn off power to the system and external devices before attaching a new external device Turn on any external devices before turning on the system unless the documentation for the device specifies otherwise e Ensure that the appropriate driver for the attached device has been installed on the system e Ifnecessary to enable ports on your system use the System Setup program See Using the System Setup Program and UEFI Boot Manager on page 57 NIC Indicator Codes Figure 1 6 NIC Indicators 1 2 SE Si JJ 1 link indicator 2 activity indicator Indicator Indicator Code Link and activity The NIC is not connected to the network indicators are off Link indicator is green The NIC is connected to a valid network link at 1000 Mbps Link indicator is amber The NIC is connected to a valid network link at 10 100 Mbps Activity indicator is green Network data is being sent or received About Your System 23 Power Indicator Codes The power supplies ha
133. s or disables the user accessible USB ports Options Ports are All Ports On Only Back Ports On and All Ports Off All Ports On default Internal USB Port 1 Enables or disables the internal USB port On default Internal USB Port 2 Enables or disables the internal USB port On default Embedded NIC and Enables or disables the operating system interface of the NIC2 two embedded NICs The NICs may also be accessed Enabled default through the system s management controller Embedded Gb NICx Enables or disables the embedded NICs Options are NICI default Enabled Enabled Enabled with PXE and Enabled with iSCSI with PXE Boot PXE support allows the system to boot from the Other NICs Enabled network MAC Address Displays the MAC address for the NIC OS Watchdog Timer Sets a timer to monitor the operating system for activity Disabled default and aids in recovery if the system stops responding When Enabled the operating system is allowed to initialize the timer When Disabled the timer is not initialized NOTE This feature is usable only with operating systems that support WDAT implementations of the Advanced Configuration and Power Interface ACPI 3 0b specification Embedded Video Displays the total amount of video memory available in Controller the embedded video controller Enabled default 64 Using the System Setup Program and UEFI Boot Manager PCI IRQ Assignments Screen Option Description
134. set to minimum frequencies to meet PSU wattage System will The system configuration of processor s memory modules and expansion cards may not be supported by the power supplies If any system components were just upgraded return the system to the previous configuration If the system boots without this warning then the replaced component s are not supported with this power supply If Energy Smart power supplies are installed replace them with the High Output power supplies to use the components See Power Supplies on page 102 reboot Warning PSU A High Output power supply Install two High Output mismatch PSU and an Energy Smart power or two Energy Smart power redundancy lost supply are installed in the supplies in the system Check PSU system at the same time You can also run the system on one power supply until you can obtain two power supplies of the same type See Troubleshooting Power Supplies on page 163 Warning Invalid memory Ensure that the memory Unsupported configuration The system modules are installed in a memory runs but with reduced valid configuration configuration functionality See General Memory detected The Module memory Installation Guidelines on configuration is page 105 If the not optimal The problem persists recommended see Troubleshooting System memory Memory on page 165 configuration is lt message gt About Your System 53 Message Causes Correcti
135. sing the System on page 85 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Press lt F2 gt to enter the System Setup program and check that the processor information matches the new system configuration See Entering the System Setup Program on page 58 Run the system diagnostics to verify that the new processor operates correctly See Running the Embedded System Diagnostics on page 178 for information about running the diagnostics System Battery Replacing the System Battery A WARNING There is a danger of a new battery exploding if it is incorrectly A 1 installed Replace the battery only with the same or equivalent type recommended by the manufacturer See your safety information for additional info CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 83 Remove the cooling shroud See Removing the Cooling Shroud on page 86 Installing System Compo
136. sor shield upward and out of the way See Figure 3 24 11 Lift the processor out of the socket and leave the release lever up so that the socket is ready for the new processor A CAUTION Be careful not to bend any of the pins on the ZIF socket when removing the processor Bending the pins can permanently damage the system board K NOTE In single processor configurations a processor must be installed in socket CPU1 Install the blank in socket CPU2 only 130 Installing System Components Figure 3 24 Removing and Installing a Processor 1 processor 2 processor shield 3 notch in processor 4 socket key 5 ZIFsocket 6 socket release lever Installing System Components 131 Installing a Processor A CAUTION Many repairs may only be done by a certified service technician on oO ol A 9 132 You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product If you are upgrading your processors prior to upgrading your system download and install the latest system BIOS version from support dell com Follow the instructions included in the file download to install the update on your system NOTE In single processor configurations socket CPU1 must be used U
137. stem to the power source and turn on the system and attached peripherals 6 If applicable install the front bezel See Installing the Front Bezel on page 83 Removing the Control Panel Assembly A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Tum off the system and attached peripherals and disconnect the system from the electrical outlet and peripherals Open the system See Opening the System on page 83 Disconnect the control panel cable at the back of the control panel board by pressing the metal tabs on the ends of the cable connector and gently working the connector out of the socket A CAUTION Do not pull on the cable to unseat the connector Doing so can damage the cable 4 Disconnect the USB cable at the back of the control panel board See Figure 3 28 Installing System Components 141 Disconnect the display module cable from the control panel board See Figure 3 28 Remove the two screws that secure the control panel board to the system chassis and remove the board Figure 3 28 Removing and Installing the Control Panel LCD 142 an ow slot
138. supported for a total of up to 32 GB General Memory Module Installation Guidelines To ensure optimal performance of your system observe the following general guidelines when configuring your system memory K NOTE Memory configurations that fail to observe these guidelines can prevent your system from starting and producing any video output e 1 35 V DDR3L memory operates the memory modules at 1 5 V if any of the following conditions exist Two 1333 MHz DIMMs per channel A combination of both standard and low voltage memory modules e RDIMMs and UDIMM s cannot be mixed e Except for memory channels that are unused all populated memory channels must have identical configurations e The memory configuration for each processor must be identical e Memory modules of different sizes can be mixed in A1 A4 or B1 B4 for example 2 GB and 4 GB but all populated channels must have identical configurations e For Optimizer Mode memory modules are installed in the numeric order of the sockets beginning with A1 or B1 The memory speed of each channel depends on the memory configuration For single rank memory modules e One memory module per channel supports up to 1333 MHz e Two memory modules per channel support up to 1333 MHz Installing System Components 105 For dual rank memory modules e One memory module per channel supports up to 1333 MHz e Two memory modules per channel support up t
139. t Manager 57 Entering the System Setup Program 1 Turn on or restart your system 2 Press lt F2 gt after you see the following message lt F2 gt System Setup K NOTE The system does not respond until the USB keyboard is active If your operating system begins to load before you press lt F2 gt allow the system to finish booting and then restart your system and try again Responding to Error Messages If an error message appears while the system is booting make a note of the message See System Messages on page 40 for an explanation of the message and suggestions for correcting errors K NOTE After installing a memory upgrade it is normal for your system to display a message that the system memory size has changed the first time you start your system Using the System Setup Program Navigation Keys Keys Action Up arrow or lt Shift gt lt Tab gt Moves to the previous field Down arrow or lt Tab gt Moves to the next field lt Enter gt lt Spacebar gt lt gt Cycles through the settings in a field In many lt gt left and right arrows fields you can also type the appropriate value lt Esc gt Exits the System Setup program and restarts the system if any changes were made lt Fl1 gt Displays the System Setup program s help file K NOTE For most of the options any changes that you make are recorded but do not take effect until you restart the system 58 Using the System Se
140. terprise card 4 VFlash media slot IR Connects an external SD memory card optional for the optional iDRAC6 Enterprise card 5 USB connectors 2 lt Connect USB devices to the system The ports are USB 2 0 compliant 6 Ethernet connectors 2 Embedded 10 100 1000 NIC oa connectors 7 PCle expansion card Depending on the configuration your slots using riser card system may have either riser or riser 2 NOTE See the Getting Started Guide that ships with your system for more information Riser 1 Connects four PCI Express Generation 2 expansion cards OR NOTE All four slots are x8 connectors Riser 2 Connects two PCI Express Generation 2 expansion cards NOTE A General Purpose Computation on Graphics Processing Units GPGPU optimized configuration is available on Riser 2 8 System identification Connects the optional system status connector indicator assembly through the optional cable management arm About Your System 21 Item Indicator Button or Icon Description Connector 9 System status indicator 10 System identification button 11 Power supply 2 PS2 12 Power supply 1 PS1 O Lights blue during normal system operation Both the systems management software and the identification buttons located on the front and back of the system can cause the indicator to flash blue to identify a particular system Lights amber when the system needs attention due to a problem Turns the system ID mode
141. the System Setup displays under the program See Using the following conditions System Setup Program Thesysteris and UEFI Boot Manager powered on on page 37 e The power is off and active errors are displayed E1000 Failsafe Check the system Remove AC power to the voltage event log for critical system for 10 seconds and error failure events restart the system contact If the problem persists support see Getting Help on page 187 About Your System 27 Code Text Causes Corrective Actions E1114 Ambient Temp Ambient temperature has See Troubleshooting exceeds a reached a point outside System Cooling allowed range of the allowed range Problems on page 163 E1116 Memory Memory has exceeded Remove AC power to the disabled allowable temperature and system for 10 seconds and temp above has been disabled to restart the system range prevent damage to the See Troubleshooting Power components System Cooling cyte eey Problems on page 163 If the problem persists see Getting Help on page 187 E1210 Motherboard CMOS battery is missing See Troubleshooting the battery or the voltage is outside of System Battery on failure the allowable range page 162 Check battery E1211 RAID RAID battery is either Reseat the RAID battery Controller missing bad or unable connector See Installing battery to recharge due the RAID Battery on failure to thermal issues page
142. the power button is not accessible NOTE When powering on the system the video monitor can take from several seconds to over 2 minutes to display an image depending on the amount of memory installed in the system NOTE On ACPI compliant operating systems turning off the system using the power button causes the system to perform a graceful shutdown before power to the system is turned off NOTE To force an ungraceful shutdown press and hold the power button for 5 seconds 12 About Your System Item Indicator Button or Connector Icon Description 2 NMI button 3 Video connector 4 LCD menu buttons 5 LCD panel 6 System identification button 7 USB connectors 2 IOl Used to troubleshoot software and device driver errors when using certain operating systems This button can be pressed using the end of a paper clip Use this button only if directed to do so by qualified support personnel or by the operating system s documentation Connects a monitor to the system Allows you to navigate the control panel LCD menu Provides system ID status information and system error messages The LCD lights blue during normal system operation The LCD lights amber when the system needs attention and the LCD panel displays an error code followed by descriptive text NOTE If the system is connected to AC power and an error has been detected the LCD lights amber regardless of whether the syst
143. the serial port addresses for the two serial devices NOTE Only Serial Device 2 can be used for Serial Over LAN SOL To use console redirection by SOL configure the same port address for console redirection and the serial device Specifies whether Serial Device 1 Serial Device 2 or Remote Access Device has access to the external serial connector NOTE Only Serial Device 2 can be used for SOL To use console redirection by SOL configure the same port address for console redirection and the serial device Using the System Setup Program and UEFI Boot Manager 65 Option Description Failsafe Baud Rate Displays the failsafe baud rate used for console 115200 default redirection BIOS attempts to determine the baud rate automatically This failsafe baud rate is used only if the attempt fails This rate should not be adjusted Remote Terminal Type Sets the remote console terminal type either VT100 VT220 default VT100 VT220 or ANSI Redirection After Boot Enables or disables BIOS console redirection when the Enabled default operating system is loaded Embedded Server Management Screen Option Description Front Panel LCD Options are User Defined String Model Number or None Options If the LCD Home display is set to anything other than User Defined String Model Number or None this option in BIOS will display Advanced You will not be able to edit this setting in BIOS until it is set back to User Defi
144. tility program by pressing lt Ctrl gt lt R gt for a PERC controller or lt Ctrl gt lt C gt fora SAS controller See the documentation supplied with the host adapter for information about the configuration utility b Ensure that the hard drive s have been configured correctly for the RAID array c Take the hard drive offline and reseat the drive See Removing a Hard Drive on page 88 d Exit the configuration utility and allow the system to boot to the operating system 4 Ensure that the required device drivers for your controller card are installed and are configured correctly See the operating system documentation for more information Troubleshooting Your System 169 5 Restart the system enter the System Setup program and verify that the controller is enabled and the drives appear in the System Setup program See Entering the System Setup Program on page 58 If the problem persists see Getting Help on page 187 6 Replace the front bezel See Installing the Front Bezel on page 83 Troubleshooting an Internal Hard Drive A CAUTION Many repairs may only be done by a certified service technician 170 You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came w
145. tion Off default Embedded Server Management Power Management System Security Keyboard NumLock On default Report Keyboard Errors Report default F1 F2 Prompt on Error Enabled default See SATA Settings Screen Optional on page 62 See Boot Settings Screen on page 63 See Integrated Devices Screen on page 64 Displays a screen to change the IRQ assigned to each of the integrated devices on the PCI bus and any installed expansion card that requires an IRQ See Serial Communication Screen on page 65 See Embedded Server Management Screen on page 66 Enables you to manage power usage of the processor fans and memory modules with preconfigured or customized settings See Power Management Screen on page 67 Displays a screen to configure the system password and setup password features See System Security Screen on page 67 Using the System Password on page 72 and Using the Setup Password on page 75 for more information Determines whether your system starts up with the NumLock mode activated on 101 or 102 key keyboards does not apply to 84 key keyboards Enables or disables reporting of keyboard errors during the POST Select Report for host systems that have keyboards attached Select Do Not Report to suppress all error messages relating to the keyboard or keyboard controller during POST This setting does not affect the operation of the keyboard itself if a keyboard is attached
146. tion conform to the type BIOS revision described in the processor technical specifications outlined in your system s Getting Started Guide E141F CPU protocol The system BIOS Remove AC power to the error Power has reported a processor system for 10 seconds and cycle AC protocol error restart the system If the problem persists see Getting Help on page 187 30 About Your System Code Text Causes Corrective Actions E1420 CPU Bus parity The system BIOS has Remove AC power to error Power reported a processor bus the system for 10 seconds cycle AC parity error and restart the system If the problem persists see Getting Help on page 187 E1422 CPU machine check error Power cycle AC The system BIOS has reported a machine check error Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help on page 187 E1610 Power Supply W missing Check power supply Specified power supply was removed or is missing from the system See Troubleshooting Power Supplies on page 163 failure on condition or power supply E1614 Power Supply Specified power supply See Troubleshooting W error has failed Power Supplies on Check power page 163 supply E1618 Predictive An over temperature See Troubleshooting Power Supplies on W lost AC power Check PSU cables i
147. to take effect or continue working K NOTE Password protection does not take effect until the system reboots Using Your System Password to Secure Your System K NOTE If you have assigned a setup password see Using the Setup Password on page 75 the system accepts your setup password as an alternate system password When Password Status is Unlocked you have the option to leave the password security enabled or to disable password security To leave the password security enabled 1 Turn on or reboot your system by pressing lt Ctrl gt lt Alt gt lt Delete gt 2 Type your password and press lt Enter gt Using the System Setup Program and UEFI Boot Manager 73 To disable the password security 1 Tum on or reboot your system by pressing lt Ctrl gt lt Alt gt lt Delete gt 2 Type your password and press lt Ctrl gt lt Enter gt When Password Status is Locked you must type the password and press lt Enter gt when prompted at reboot If an incorrect system password is entered the system displays a message and prompts you to re enter your password You have three attempts to enter the correct password After the third unsuccessful attempt the system displays an error message that the system has halted and must be shut down manually using the power button Even after you shut down and restart the system the error message continues to be displayed until the correct password is entered K NOTE You can us
148. to the system Enables the system to halt on errors during POST which allows the user to observe events that may scroll by unnoticed during normal POST You can select F1 to continue or F2 to enter the System Setup program A CAUTION When setting this option to Disabled the system does not halt if an error occurs during POST Any critical errors are displayed and logged in the system event log 60 l Using the System Setup Program and UEFI Boot Manager Memory Settings Screen Option Description System Memory Size System Memory Type System Memory Speed Video Memory System Memory Testing Enabled default Redundant Memory Disabled default Node Interleaving Disabled default Displays the system memory size Displays the system memory type Displays the system memory speed Displays the video memory size Specifies whether system memory tests are run at system boot Options are Enabled and Disabled Specifies whether redundant memory is enabled on the system Options are Spare Mode and Disabled For information about the memory modes see System Memory on page 104 If this field is Enabled memory interleaving is supported if a symmetric memory configuration is installed If Disabled the system supports Non Uniform Memory architecture NUMA asymmetric memory configurations Processor Settings Screen Option Description 64 bit Specifies if the processor s support 64 bit extensions
149. tup Program and UEFI Boot Manager System Setup Options Main Screen Figure 2 1 System Setup Program Main Screen Dell Inc lt 3ner dell com gt PowerEdge R515 BIOS Version xx yy ss This is DOS Setup System Time 00 00 00 System Date DAY MO DATE YR Memory Settings lt Enter gt Processor Settings lt Enter gt SATA Settings lt Enter gt Boot Settings lt Enter gt Integrated Devices lt Enter gt PCI IRQ Assignment lt Enter gt Serial Communication lt Enter gt Embedded Server Management lt Enter gt Power Management lt Enter gt Up Down Arrow to select SPACE to change ESC co exis Fl Help K NOTE The options for the System Setup program change based on the system configuration K NOTE The System Setup program defaults are listed under their respective options in the following sections where applicable Option Description System Time Sets the time on the system s internal clock System Date Sets the date on the system s internal calendar Memory Settings Displays information related to installed memory See Memory Settings Screen on page 61 Processor Settings Displays information related to processors speed cache size and so on See Processor Settings Screen on page 61 Using the System Setup Program and UEFI Boot Manager 59 Option Description SATA Settings Optional Boot Settings Integrated Devices PCI IRQ Assignment Serial Communica
150. ual Media devices e Change the administrative username and password and manage user privileges e View System Event Log SEL messages or clear messages from the log For additional information on using iDRAC6 see the documentation for iDRAC6 and systems management applications Entering the iDRAC6 Configuration Utility 1 Tur on or restart your system 2 Press lt Ctrl gt lt E gt when prompted during POST If your operating system begins to load before you press lt Ctrl gt lt E gt allow the system to finish booting restart your system and try again 78 Using the System Setup Program and UEFI Boot Manager Installing System Components Recommended Tools e Key to the system keylock e 1 and 2 Phillips screwdrivers e 10 Torx screwdriver e Wrist grounding strap Inside the System A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Installing System Components 79 Figure 3 1 Inside the System Eight Hard Drive System 1 control panel board 2 SAS backplane 3 power supply cooling fan 4 expansion card riser 5 power supply bays 2 6 cooling shroud 7 heat sink pro
151. ults to help you solve the problem Using Online Diagnostics To assess a system problem first use the Online Diagnostics Dell Online Diagnostics is a suite of diagnostic programs or test modules that include diagnostic tests on chassis and storage components such as hard drives physical memory communications and printer ports NICs CMOS and more If you are unable to identify the problem using the Online Diagnostics then use the embedded system diagnostics The files required to run Online Diagnostics for systems running supported Microsoft Windows and Linux operating systems are available at support dell com and on the DVDs that came with your system For information about using diagnostics see the Dell Online Diagnostics User s Guide The embedded system diagnostics can be launched using Lifecycle Controller For more information about using the controller see Lifecycle Controller documentation at support dell com manuals Embedded System Diagnostics Features The embedded system diagnostics provides a series of menus and options for particular device groups or devices The system diagnostics menus and options allow you to e Run tests individually or collectively e Control the sequence of tests e Repeat tests e Display print or save test results Running the System Diagnostics 177 e Temporarily suspend testing if an error is detected or terminate testing when a user defined error limit is reached e View hel
152. until the release lever clicks into place See Figure 3 7 Removing a Hard Drive 1 If applicable remove the front bezel See Removing the Front Bezel on page 82 Using the RAID management software prepare the drive for removal Wait until the hard drive indicators on the drive carrier signal that the drive can be removed safely See Hard Drive Indicator Patterns on page 19 If the drive has been online the green activity fault indicator flashes as the drive is powered down When the drive indicators are off the drive is ready for removal Press the release button and open the drive carrier release handle to release the drive See Figure 3 8 Slide the hard drive out of the drive bay Insert a drive blank in the vacated drive bay See Installing a Hard Drive Blank on page 88 CAUTION To maintain proper system cooling all empty hard drive bays must have hard drive blanks installed Installing System Components Figure 3 8 Removing and Installing a Hard Drive 1 release button 2 hard drive carrier handle Installing a Hard Drive A A 3 CAUTION Use only hard drives that have been tested and approved for use with the SAS SATA backplane CAUTION When installing a hard drive ensure that the adjacent drives are fully installed Inserting a hard drive carrier and attempting to lock its handle next to a partially installed carrier can damage the partially installed carrier s shield spring and make it unus
153. urces and turn them on 126 Installing System Components VFlash Media Optional The VFlash media card is a Secure Digital SD card that plugs into the iDRAC6 Enterprise card at the back corner of the system Installing a VFlash Media Card 1 Locate the VFlash media slot at the back of the system 2 With the label side facing up insert the contact pin end of the SD card into the card slot on the module K NOTE The slot is keyed to ensure correct insertion of the card 3 Press inward on the card to lock it into the slot Removing a VFlash Media Card To remove the VFlash media push inward on the card to release it and pull the card from the card slot Internal USB Memory Key Optional USB memory keys installed inside your system can be used as a boot device security key or mass storage device The USB connector must be enabled by the Internal USB Port option in the Integrated Devices screen of the System Setup program To boot from the USB memory key configure the USB memory key with a boot image and then specify the USB memory key in the boot sequence in the System Setup program A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read
154. ure Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help on page 187 About Your System 35 Code Text Causes Corrective Actions E2018 Programmable Programmable interval Remove AC power to the Timer error timer error system for 10 seconds and Power cycle restart the system AC If the problem persists see Getting Help on page 187 E2019 Parity error Parity error Remove AC power to the Power cycle system for 10 seconds and AC restart the system If the problem persists see Getting Help on page 187 E201A SuperIO SIO failure Remove AC power to the failure system for 10 seconds and Power cycle restart the system AC If the problem persists P P see Getting Help on page 187 E201B Keyboard Keyboard Remove AC power to the Controller controller failure system for 10 seconds and error restart the system If the Power cycle problem persists AC see Getting Help on page 187 E201C SMI System management Remove AC power to the initialization interrupt SMI system for 10 seconds and failure initialization failure restart the system Bower Se yere If the problem persists AC see Getting Help on page 187 E201D Shutdown test BIOS shutdown test Remove AC power to the failure Power failure system for 10 seconds and cycle AC restart the system If the problem persists see Getting Help on page 187
155. ve Actions Write fault Write fault on selected drive Faulty USB device USB medium optical drive assembly hard drive or hard drive subsystem Replace the USB medium or device Ensure that the USB SAS backplane or SATA cables are properly connected See Troubleshooting a USB Device on page 158 Troubleshooting an Internal USB Key on page 167 Troubleshooting an Optical Drive on page 168 and Troubleshooting a Hard Drive on page 169 NOTE For the full name of an abbreviation or acronym used in this table see the Glossary at support dell com manuals 54 About Your System Warning Messages A warning message alerts you to a possible problem and prompts you to respond before the system continues a task For example before you format a diskette a message warns you that you may lose all data on the diskette Warning messages usually interrupt the task and require you to respond by typing y yes or n no K NOTE Warning messages are generated by either the application or the operating system For more information see the documentation that accompanied the application or operating system Diagnostics Messages The system diagnostic utilities may issue messages if you run diagnostic tests on your system See Running the Embedded System Diagnostics on page 178 for more information about system diagnostics Alert Messages Systems management software generates alert messages for your system
156. ve an indicator that shows whether power is present or whether a power fault has occurred Not lit AC power is not connected e Green In standby mode indicates that a valid AC source is connected to the power supply and that the power supply is operational When the system is on it also indicates that the power supply is providing DC power to the system e Amber Indicates a problem with the power supply e Alternating green and amber When hot adding a power supply this indicates that the power supply is mismatched with the other power supply Replace the power supply that has the flashing indicator with a power supply that matches the capacity of the other installed power supply Figure 1 7 Power Supply Status Indicator 1 power supply status 24 About Your System Diagnostic Lights Optional K NOTE This section is applicable to twelve hard drive systems The four diagnostic indicator lights on the system front panel display error codes during system startup Table 1 1 lists the causes and possible corrective actions associated with these codes A highlighted circle indicates the light is on a non highlighted circle indicates the light is off Table 1 1 Diagnostic Indicator Codes Code Causes Corrective Action 0701010 00909 OOOO 09000 01 1010 0090 The system is in a normal off condition or a possible pre BIOS failure has occurred The diagnostic lights are not lit after th
157. wn on a work surface Installing System Components Figure 3 29 Removing and Installing a SAS Backplane Eight Hard Drive System 1 backplane retention latches 2 2 SAS backplane power cable 3 SASA cable 4 SAS backplane 5 SASB cable 6 retention hooks 4 Installing System Components 145 Figure 3 30 Removing and Installing a SAS Backplane Twelve Hard Drive System 1 SAS backplane 2 backplane retention latches 2 3 SAS cables 4 control panel module cable 5 USB memory key connector 6 SAS backplane power cable 7 control panel cable 8 internal hard drive cables 2 9 USB cable 10 SAS backplane cable 146 Installing System Components Installing the SAS Backplane A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Lower the backplane into the system being careful to avoid damaging components on the face of the board 2 Align the slots in the backplane with the retention hooks on the back of the drive bays then move the backplane forward until the retention hooks fit through the slots in the backplane See Figure 3 30 3 Slide the backplane downward until the two b
158. y keys e NIC hardware key e Expansion card riser e Integrated storage controller card iDRAC6 Express card iDRAC6 Enterprise card e Power supplies e Fans e Processors and heat sinks e Memory modules Let the system dry thoroughly for at least 24 hours Reinstall the components you removed in step 3 Close the system See Closing the System on page 85 Reconnect the system to the electrical outlet and turn on the system and attached peripherals If the system does not start properly see Getting Help on page 187 If the system starts properly shut down the system and reinstall all of the expansion cards that you removed See Installing an Expansion Card on page 113 Run the appropriate online diagnostic test See Using Online Diagnostics on page 177 If the tests fail see Getting Help on page 187 Troubleshooting Your System 161 Troubleshooting a Damaged System A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System
159. y only be done by a certified service technician 10 11 12 154 You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Unpack the new system board Remove the labels from the processor shield and affix them to the system identification panel on the front of the system See Figure 1 1 Holding the system board by the edges lower it into the chassis CAUTION Do not lift the system board assembly by grasping a memory module processor or other components Slightly lift up the front of the system board and maneuver the system board to the bottom of the chassis until it lays completely flat Push the system board toward the back of the chassis until the board is in place Tighten the nine screws that secure the system board to the chassis See Figure 3 33 Transfer the processors to the new system board See Removing a Processor on page 128 and Installing a Processor on page 132 Remove the memory modules and transfer them to the same locations on the new board See Removing Memory Modules on page 110 and Installing Memory Modules on page 108 Connect the cables to the system board See Figure 6 1 for the locations of the connectors on the system b
160. y was detected Install memory or reseat detected in the system memory modules Inspect DIMMs See Installing Memory Modules on page 108 or Troubleshooting System Memory on page 165 E2011 Memory Memory detected See Troubleshooting configuration butis not configurable System Memory on failure Error detected during page 165 Check DIMMs memory configuration 34 About Your System failure Power cycle AC Code Text Causes Corrective Actions E2012 Memory Memory configured See Troubleshooting configured but but is unusable System Memory on unusable page 165 Check DIMMs E2013 BIOS unable to The system BIOS failed See Troubleshooting shadow memory to copy its flash image System Memory on Check DIMMs into memory page 165 E2014 CMOS RAM CMOS failure CMOS Remove AC power to the failure Power RAM not functioning system for 10 seconds and cycle AC properly restart the system If the problem persists see Getting Help on page 187 E2015 DMA Controller DMA controller failure Remove AC power to the failure Power system for 10 seconds and cycle AC restart the system If the problem persists see Getting Help on page 187 E2016 Interrupt Interrupt controller Remove AC power to the Controller failure system for 10 seconds and failure Power restart the system cycle AC If the problem persists see Getting Help on page 187 E2017 Timer refresh Timer refresh fail

Dell PowerEdge R515 Owner's Manual

Contents

Download Pdf Manuals

Related Search

Related Contents