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Dell PowerEdge C2100 Owner's Manual

1. 0403 Yes AHCI Port3 See Troubleshooting a Hard Drive on HDD Error page 119 0404 Yes AHCI Port4 See Troubleshooting a Hard Drive on HDD Error page 119 0405 Yes AHCI Port5 See Troubleshooting a Hard Drive on HDD Error page 119 5120 Yes CMOS cleared Reset password See Jumper Settings on by jumper page 125 If the problem persists see Getting Help on page 133 5121 Yes Password Reset password See Jumper Settings on cleared by page 125 jumper If the problem persists see Getting Help on page 133 5125 Yes Not enough See Getting Help on page 133 space to copy PCI Option ROM 8101 Yes Warning USB See Troubleshooting a USB Device on Host page 110 Controller If the problem persists see Getting not found at Help on page 133 the specified address 8102 Yes Error USB See Troubleshooting a USB Device on device failed page 110 CO If the problem persists see Getting initialize Help on page 133 8103 Yes Warning See Troubleshooting a USB Device on Unsupported page 110 UBS device If the problem persists see Getting found and Help on page 133 disabled 32 About Your System Code Log in iBMC Error Message Corrective Action 8104 Yes Warning Port See Troubleshooting a USB Device on 60h 64h page 110 emulation is Ifthe problem persists see Getting not supported Help on page 133 by this USB Host Controller 8105 Ye
2. Power Supplies Removing the Power Supply Installing the Power Supply Removing the Power Supply Blank Installing the Power Supply Blank Power Distribution Board Installing the Power Distribution BoardAssembly 000 CoolingFans 00 4 95 Removing a Cooling FanAssembly 95 Installing the Cooling FanAssembly 96 Removing the FanModule 97 Installing the Fan Module 98 Backplane 2 ac ho ok se hs So ae EO 98 Removing the Backplane 98 Installing the Backplane 100 Control Panel Assembly 100 Removing the Control Panel Assembly 100 Installing the Control Panel Assembly 102 System Battery 0 102 Removing the System Battery 102 Installing the System Battery 103 System Board 00 4 104 Removing the System Board 104 Installing the System Board 105 4 Troubleshooting Your System 109 Safety First For You and Your System 109 Installation Problems 109 Troubleshooting System Startup Failure 110 Troubleshooting External Connections 110 Troubleshooting the Video Subsystem 110 Troubleshooting a USB Device 110 Troubleshooting a Serial 1 0 Device 111 Contents
3. Align the slots on the fan module with the slots on the fan assembly such that the labelled side faces the back of the system Secure the fan module to the fan assembly using the screws See Figure 3 23 Backplane A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Removing the Backplane 1 98 Turn off the system including any attached peripherals and disconnect the system from its electrical outlet Open the system See Opening the System on page 58 Remove the cooling fan assembly See Removing a Cooling Fan Assembly on page 95 Disconnect the SAS SATA cables the fan cables and the power cables from the backplane See Figure 5 4 CAUTION To prevent damage to the drives and backplane you must remove the hard drives from the system before removing the backplane CAUTION You must note the number of each hard drive and temporarily label them before removal so that you can replace them in the same locations Remove all the hard drives See Removing a Hard Drive Carrier on page 54 Remove the three screws that secure the backplane to the system See Figure 3 2
4. Restart the system If the problem is resolved close the system See Closing the System on page 59 If the replacement fan does not operate see Getting Help on page 133 Troubleshooting System Memory ran CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE Invalid memory configurations can cause your system to halt at startup without video output See General Memory Module Installation Guidelines on page 68 and verify that your memory configuration complies with all applicable guidelines If the system is not operational turn off the system and attached peripherals and unplug the system from the power source Wait at least 10 seconds and then reconnect the system to power Turn on the system and attached peripherals and note the messages on the screen Go to step 13 if an error message appears indicating a fault with a specific memory module Enter the System Setup program and check the system memory setting See Memory Configuration on page 42 Make any changes to the memory settings if needed If the memory settings match the installed memory but a problem i
5. Standby power is on Table 1 9 Fault Indicator Codes Fault Indicator Condition Blinks amber Host has critical or non critical events detected by iBMC please check iBMC SEL for details Amber off SEL is cleared or fail symptom has been recovered This failed LED will be turned off in power off state Collecting System Event Log for Investigation If the front panel LED blinks for 30 to 60 seconds upon applying AC power to the power supply the baseboard management controller iBMC is initializing f not then the iBMC is not functioning If the iBMC is working try to gather system event log SEL information for investigation POST Error Codes Code Log iniBMC Error Message Corrective Action 0000 Yes Timer Error Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help on page 133 0003 Yes CMOS Battery See Troubleshooting the System Battery Low on page 114 18 About Your System Code Log in iBMC Error Message Corrective Action 0004 Yes CMOS Settings Remove AC power to the system for Wrong 10 seconds and restart the system If the problem persists see Getting Help on page 133 0005 Yes CMOS Checksum Remove AC power to the system for Bad 10 seconds and restart the system If the problem persists see Getting Help on page 133 000B Yes CMOS memory Remove AC power to the system
6. TroubleshootingaNIC 112 Troubleshooting a Wet System 113 Troubleshooting a Damaged System 114 Troubleshooting the System Battery 114 Troubleshooting Power Supplies 115 Troubleshooting System Cooling Problems 116 TroubleshootingaFan 116 Troubleshooting System Memory 117 Troubleshooting a Hard Drive 119 Troubleshooting a Storage Controller 120 Troubleshooting ExpansionCards 121 Troubleshooting Processors 122 IRQ Assignment Conflicts 123 Troubleshooting Changes in BIOS Settings 124 5 Jumpers andConnectors 125 Jumper Settings 0 00 125 System Configuration Jumper Settings 125 Backplane Jumper Settings 126 System Board Connectors 127 Backplane Connectors 129 Power Distribution Board Connectors 131 Contents 6 Getting Help 133 Contacting Dell 133 Contents 9 10 Contents About Your System Accessing System Features During Startup The following keystrokes provide access to system features during startup Keystroke Description lt F2 gt Enters the System Setup program See Start Menu on page 37 lt F11 gt Enters the BIOS Boot Manager See System Setup Options at Boot on page 38 lt F12 gt Starts Prebo
7. Remove the expansion card riser See Removing the Expansion Card Riser on page 75 Remove the screw that secures the expansion card to the expansion card riser assembly See Figure 3 14 Pull out the expansion card from the expansion card riser See Figure 3 14 CAUTION Disconnecting the RAID battery cable from a PERC card can cause data loss if the dirty cache LED on the card is lit The LED indicates that data is still cached in controller memory and the data was not cleared at system shutdown Remove the RAID controller and raid battery as a set when the LED is lit If removing a PERC RAID controller card disconnect the RAID battery cable from the expansion card K NOTE You must install a filler bracket over an empty expansion slot to maintain Federal Communications Commission FCC certification of the system The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system 8 Insert the filler bracket Installing System Components K NOTE Keep this bracket in case you need to remove the expansion card Filler brackets must be installed over empty expansion card slots to maintain FCC certification of the system The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system 9 Replace the cooling shroud See Installing the Cooling Shroud on page 61 10 Replace the system cover See Closing the System on page 59 11
8. o The function of the jumper installed on the expander backplane is shown below Table 5 2 Jumper Installed on Backplane Jumper Function Off On jis RAID Card setting LSI Series PERC Series 126 Jumpers and Connectors System Board Connectors Figure 5 3 System Board Connectors Jumpers and Connectors 127 128 on oo wo 13 15 17 19 21 PCI E card assembly connector Ethernet connector port back USB connectors serial connector processor 0 power connector 1 processor 0 power connector 2 main power connector system battery connector IPMB connector front USB connectors port 80 Jumpers and Connectors processor 0 KVM over IP Port video connector system identification button DDR3 DIMM slots for processor 0 9 processor 1 processor 1 power connector DDR3 DIMM slots for processor 1 9 SATA connectors front panel connector Backplane Connectors Figure 5 4 Expander Backplane Connectors Front View 1 2 3 a a ia a AS a 0 e a SEREN SS re O a 0 0 12 11 10 9 1 hard drive 11 connector 2 hard drive 8 connector 3 hard drive 5 connector 4 hard drive 1 connector 5 hard drive 2 connector 6 hard drive 0 connector 7 hard drive 4 connector 8 hard drive 3 connector 9 hard drive 7 connector 10 hard drive 6 connector 11 hard drive 10 connector 12 hard drive 9 connector Figure 5 5 Expander Backplane Connectors
9. 6 LCD panel Provides system ID status information and system error messages The LCD lights blue during normal system operation The LCD lights amber when the system needs attention and the LCD panel displays an error code followed by descriptive text NOTE If the system is connected to AC power and an error has been detected the LCD lights amber regardless of whether the system has been powered on Control panel Comprises the various LEDs and buttons Power button When pressed turns the system on 9 System ID button The identification buttons on the front and back panels can be used to locate a particular system within a rack When one of these buttons is pushed the LCD panel on the front and the blue system status indicator on the back blink until one of the buttons is pushed again About Your System 11 Item Indicator Button Icon Description or Connector The power on indicator lights 10 Power on indicator I O when the system power is on NOTE When powering on the system the video monitor can take from several seconds to over 2 minutes to display an image depending on the amount of memory installed in the system NOTE On ACPI compliant operating systems turning off the system using the power button causes the system to perform a graceful shutdown before power to the system is turned off NOTE To force an ungraceful shutdown press and hold the power button for 5
10. inserted incorrectly Make sure that the hard drive is connected to the hard drive connector on the backplane CAUTION When installing a hard drive carrier ensure that the adjacent drives are fully installed Inserting a hard drive carrier and attempting to lock its handle next to a partially installed carrier can damage the partially installed carrier s shield spring and make it unusable CAUTION To prevent data loss ensure that your operating system supports hot swap drive installation See the documentation supplied with the operating system CAUTION Combining SATA and SAS hard drives in the same system configuration is not supported Your system supports up to twelve 3 5 hard drives and two optional internal 2 5 hard drives Installing System Components 53 Removing a Hard Drive Blank VAN CAUTION To maintain proper system cooling all empty hard drive bays must have drive blanks installed Press the release button and slide the hard drive blank out of the hard drive bay See Figure 3 2 Figure 3 2 Removing and Installing a Hard Drive Blank 1 release lever 2 hard drive blank Installing a Hard Drive Blank Align the hard drive blank with the drive bay and insert the blank into the hard drive bay until the release lever clicks into place See Figure 3 2 Removing a Hard Drive Carrier 1 From the RAID management software prepare the drive for removal Wait until the hard drive indicators on the drive carrier s
11. 27 Code Log in iBMC Error Message Corrective Action 0150 Yes Processor Remove AC power to the system for 10 failed BIST seconds and restart the system If the problem persists see Getting Help on page 133 0151 Yes Processor Remove AC power to the system for failed BIST 10 seconds and restart the system If the problem persists see Getting Help on page 133 0152 Yes Processor Remove AC power to the system for failed BIST 10 seconds and restart the system If the problem persists see Getting Help on page 133 0153 Yes Processor Remove AC power to the system for failed BIST 10 seconds and restart the system If the problem persists see Getting Help on page 133 0154 Yes Processor Remove AC power to the system for failed BIST 10 seconds and restart the system If the problem persists see Getting Help on page 133 0155 Yes Processor Remove AC power to the system for failed BIST 10 seconds and restart the system If the problem persists see Getting Help on page 133 0156 Yes Processor Remove AC power to the system for failed BIST 10 seconds and restart the system If the problem persists see Getting Help on page 133 0157 Yes Processor Remove AC power to the system for failed BIST 10 seconds and restart the system If the problem persists see Getting Help on page 133 28 About Your System Code Log in iBMC Error Message Corrective Action
12. 4 Removing and Installing a Hard Drive From a Hard Drive Carrier 2 5 1 hard drive 2 hard drive carrier 3 screws 4 4 release button 5 release lever Installing a Hard Drive Into a Hard Drive Carrier 1 Insert the hard drive into the hard drive carrier with the connector end of the hard drive at the back See Figure 3 4 Align the slots on the hard drive with the slots on the hard drive carrier Attach the four screws to secure the hard drive to the hard drive carrier 56 Installing System Components Removing the Optional Internal Hard Drive 1 Turm off the system including any attached peripherals and disconnect the system from its electrical outlet 2 Open the system See Opening the System on page 58 3 Remove the cooling shroud See Removing the Cooling Shroud on page 60 4 Remove the eight screws that secure the internal hard drives to the hard drive assembly See Figure 3 5 5 Remove the internal hard drives Figure 3 5 Removing and Installing the Internal Hard Drive 1 1 internal hard drives 2 2 cooling shroud 3 hard drive assembly 4 screws 8 Installing System Components 57 Installing the Optional Internal Hard Drive 1 Place the hard drives in position on the hard drive assembly 2 Affix the eight screws securing the hard drives to the hard drive assembly See Figure 3 5 3 Replace the cooling shroud See Installing the Cooling Shroud on page 61 4 Close the system See Clo
13. Back View 1 2 o _ n E n 1 UART connector 2 fan connector 3 fan connector 4 fan connector 5 IPMB connector 6 mini SAS connector Jumpers and Connectors 129 Figure 5 6 One to One Backplane Connectors 1 2 e C Ea co C 1 14 pin power connector system fan2 connector PCI e fan connector SAS A2 cable connector SAS A1 cable connector system fan 1 connector iBMC connector SAS B1 connector y a w o o A N 130 Jumpers and Connectors Power Distribution Board Connectors Figure 5 7 Power Distribution Board 1 Connectors 2 A Ni E e 3 4 1 14 pin power connector 2 24 pin power connector 3 5 pin PMBus connector 4 14 pin power connector Jumpers and Connectors 131 Figure 5 8 Power Distribution Board 2 Connectors ZL 1 4 pin power connector 2 4 pin power connector 3 14 pin power connector 132 Jumpers and Connectors Getting Help Contacting Dell K NOTE Dell provides several online and telephone based support and service ao oo Aa Q options If you do not have an active Internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues Go to dell com contactdell Select your co
14. LOCKSTEP DISABLE MINOR MISMATCHED Error See Getting Help on page 133 0011 Gl Yes WARN USER DIMM DISABLI QUAD AND 3DPC Error El See Getting Help on page 133 20 OO1F Yes WARN USER DIMM DISABLI MEMTEST Error Pl About Your System See Getting Help on page 133 Code Log in iBMC Error Message Corrective Action 0020 Yes WARN MEMTEST DIMM DISABLE Error See Getting Help on page 133 0021 Yes WARN MIRROR DISABLE MINOR RAS DISABLED Error See Getting Help on page 133 0022 Yes WARN MIRROR DISABLE MINOR MISMATCH Error See Getting Help on page 133 0023 Yes WARN MIRROR DISABLE MINOR MEMTEST Error See Getting Help on page 133 0024 Yes WARN MI LIMIT m E m E Error See Getting Help on page 133 0025 Yes WARN SPAR DISABLE Error Pl See Getting Help on page 133 0026 Yes WARN UNUSED MEMORY MINOR MIRROR Error See Getting Help on page 133 0027 Yes WARN UNUSED MEMORY MI OCKSTEP Error ea See Getting Help on page 133 0028 Yes WARN RD DQ DOS Error See Getting Help on page 133 0029 Yes WARN RD RCVEN Error See Getting Help on page 133 002A Yes WARN WR LEVEL Error See Getting Help
15. Read and follow the safety instructions that came with the product The power distribution board comes as a power distribution board assembly with two power distribution boards Removing the Power Distribution Board Assembly 1 Turm off the system including any attached peripherals and disconnect the system from its electrical outlet Remove the system from the rack and place on a flat surface Remove the right side rail from the chassis Remove the two screws on the side of the chassis See Figure 3 21 Open the system See Opening the System on page 58 Disconnect all the power cables from the power distribution board u oO or FSF W N Remove the two screws that secure the power distribution board assembly to the bottom of the chassis See Figure 3 21 Installing System Components 93 Figure 3 21 Removing and Installing the Power Distribution Board Assembly 1 power distribution board assembly 2 screws 4 3 power distribution boards 2 Installing the Power Distribution Board Assembly VAN CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Place the power distribution bo
16. Reconnect the system and peripherals to their electrical outlets and turn on the system Figure 3 14 Removing and Installing the Expansion Card 4 3 1 expansion card riser 2 expansion card connector 3 expansion card 4 screw Installing System Components 79 Installing the Expansion Card A CAUTION Many repairs may only be done by a certified service technician 80 You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals and disconnect the system from its electrical outlet Open the system See Opening the System on page 58 Remove the cooling shroud See Removing the Cooling Shroud on page 60 If applicable remove the filler bracket Align the expansion card with the riser guide slot and push it in the direction of the arrow until the card is firmly seated in the card connector See Figure 3 14 For a battery cached RAID controller connect the RAID battery cable to the expansion card Close the system See Closing the System on page 59 Reconnect your system and peripherals to their electrical outlets and turn on the system Installing System Components Integrated Sto
17. See Closing the System on page 59 Reconnect the system to its electrical outlet and turn on the system and attached peripherals As the system boots observe any error message that appears and the LED indicators on the front of the system If the memory problem is still indicated repeat step 13 through step 19 for each memory module installed If the problem persists after all memory modules have been checked see Getting Help on page 133 Troubleshooting Your System Troubleshooting a Hard Drive A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product A CAUTION This troubleshooting procedure can destroy data stored on the hard drive Before you proceed back up all files on the hard drive 1 Ifyour system has a RAID controller and your hard drives are configured in a RAID array perform the following steps a Restart the system and enter the host adapter configuration utility program by pressing lt Ctrl gt lt R gt for a PERC controller or lt Ctrl gt lt C gt fora SAS controller See the documentation supplied with the host adapter for information about the configuration uti
18. System 121 12 For each expansion card you removed in step 9 perform the following steps a Turn off the system and attached peripherals and disconnect the system from the electrical outlet b Open the system See Opening the System on page 58 c Reinstall one of the expansion cards d Close the system See Closing the System on page 59 Troubleshooting Processors VAN CAUTION Many repairs may only be done by a certified service technician 122 10 11 12 You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 58 Ensure that each processor and heat sink are properly installed See Installing the Processor on page 66 Close the system See Closing the System on page 59 Reconnect the system to the electrical outlet and turn on the system and attached peripherals If the problem is not resolved turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 58 Remove processor 2 See Removing the Pro
19. a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product System Configuration Jumper Settings Figure 5 1 System Configuration Jumpers ha nny e i A Table 5 1 System Configuration Jumpers Jumper Function Off On J21 Password Setting Disable Enable J24 CMOS Setting Disable Enable Jumpers and Connectors 125 Table 5 1 System Configuration Jumpers Jumper Function Off On JP2 iBMC Disable Disable Enable K NOTE The in the table of system configuration jumpers describes the default status and the default state is not active state Backplane Jumper Settings A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Figure 5 2 3 5 Hard Drive Expander Backplane R aa i Ce 6 c 0 c r 7
20. and Processor conform to the type described in the family are processor technical specifications different outlined in your system s Getting Started Guide 0196 Yes CPUID Ensure that your processors match Processor and conform to the type described in Model are the processor technical different specifications outlined in your system s Getting Started Guide 0193 Yes CPUID Ensure that your processors match Processor and conform to the type described in stepping are the processor technical different specifications outlined in your system s Getting Started Guide 0192 Yes L2 cache size Remove AC power to the system for mismatch 10 seconds and restart the system If the problem persists see Getting Help on page 133 0197 Yes Processor Ensure that your processors match speeds and conform to the type described in mismatched the processor technical specifications outlined in your system s Getting Started Guide 0198 Yes Processor Ensure that your processors match Mismatch and conform to the type described in the processor technical specifications outlined in your system s Getting Started Guide 0400 Yes AHCI Port0O See Troubleshooting a Hard Drive on HDD Error page 119 0401 Yes AHCI Portl See Troubleshooting a Hard Drive on HDD Error page 119 0402 Yes AHCI Port2 See Troubleshooting a Hard Drive on HDD Error page 119 About Your System 31 Code Log in iBMC Error Message Corrective Action
21. for size Wrong 10 seconds and restart the system If the problem persists see Getting Help on page 133 000C Yes RAM R W test Remove AC power to the system for failed 10 seconds and restart the system If the problem persists see Getting Help on page 133 000E Yes A Driver See Troubleshooting a Hard Drive on Error page 119 OOOF Yes B Driver See Troubleshooting a Hard Drive on Error page 119 0012 Yes CMOS Remove AC power to the system for Date Time Not 10 seconds and restart the system See Set Troubleshooting the System Battery on page 114 If the problem persists see Getting Help on page 133 0015 Yes USB keyboard See Getting Help on page 133 not found 0016 Yes POST NO PXE See Getting Help on page 133 capable device available About Your System 19 Code Log in iBMC Error Message Corrective Action 0017 Yes WARN SETUP INVALID Error See Getting Help on page 133 0018 Yes WARN DIMM COMPAT MINOR X16 COMBO Error See Getting Help on page 133 0019 Yes WARN DIMM COMPAT MINOR MAX RANKS Error See Getting Help on page 133 001A Yes WARN DIMM COMPAT MINOR OR Error See Getting Help on page 133 001B Yes WARN DIMM COMPAT MINOR NOT SUPPORTED Error See Getting Help on page 133 001C Yes WARN LOCKSTEP DISABLE MINOR RAS MODE Error See Getting Help on page 133 001D Yes WARN
22. instructions that came with the product NOTE Some software may cause the system time to speed up or slow down If the system seems to operate normally except for the time kept in the System Setup program the problem may be caused by software rather than by a defective battery Troubleshooting Power Supplies 1 Identify the faulty power supply by the power supply s fault indicator See Power and System Board Status Codes on page 17 A CAUTION At least one power supply must be installed for the system to operate 2 3 Operating the system with only one power supply installed for extended periods of time can cause the system to overheat Reseat the power supply by removing and reinstalling it See Installing the Power Supply on page 92 or Removing the Power Supply on page 91 NOTE After installing a power supply allow several seconds for the system to recognize the power supply and to determine if it is working properly The power indicator turns green to signify that the power supply is functioning properly If the problem persists replace the faulty power supply If all troubleshooting fails see Getting Help on page 133 Troubleshooting Your System 115 Troubleshooting System Cooling Problems VAN CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online o
23. is aligned with the hole on the chassis 3 Secure the cover with the securing screw See Figure 3 6 4 Reconnect the system and peripherals to their electrical outlets and turn on the system Installing System Components 59 Cooling Shroud VAN CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Removing the Cooling Shroud 60 1 a Aa W N Turn off the system including any attached peripherals and disconnect the system from its electrical outlet Open the system See Opening the System on page 58 If applicable disconnect the internal hard drive cables Remove the four securing screws See Figure 3 7 Lift the cooling shroud out and away from the chassis See Figure 3 7 l Installing System Components Figure 3 7 Removing and Installing the Cooling Shroud 1 screws 4 2 internal hard drives 2 3 cooling shroud Installing the Cooling Shroud 1 Align the cooling shroud around the sides of the heat sink and along the memory slots and lower it into the system See Figure 3 7 Secure the cooling shroud using the four screws See Figure 3 7 If applicable connect
24. must firmly support the connector while installing or removing a battery 5 Slide the battery toward the positive side of the connector and lift it out of the securing tabs at the negative side of the connector Figure 3 26 Removing and Installing the System Battery w 1 positive side of battery connector 2 system battery 3 negative side of battery connector Installing the System Battery 1 Hold the battery with the facing up and slide it under the securing tabs at the positive side of the connector 2 Press the battery straight down into the connector until it snaps into place 3 Install the cooling shroud See Installing the Cooling Shroud on page 61 4 Close the system See Closing the System on page 59 Installing System Components 103 Reconnect the system to the electrical outlet and turn the system on including any attached peripherals Enter the System Setup program to confirm that the battery is operating properly See Using the System Setup Program on page 37 Enter the correct time and date in the System Setup program s Time and Date fields and re enter any customized option settings as needed Exit the System Setup program System Board A WARNING Whenever you need to lift the system get others to assist you A To avoid injury do not attempt to lift the system by yourself CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting a
25. on page 133 About Your System 21 Code Log in iBMC Error Message Corrective Action 002B Yes WARN WR DQ DOS Error See Getting Help on page 133 002C Yes WARN DIMM POP RUL MINOR OUT OF ORDER Error See Getting Help on page 133 002D Yes WARN DIMM POP RUL MINOR INDEPENDENT MODE Error See Getting Help on page 133 002E Yes WARN CLTT MINOR NO TEMP SENSOR Error See Getting Help on page 133 002F Yes WARN CLTT MINOR CIRCUIT TST FAILED Error See Getting Help on page 133 0030 Yes WARN THROT INSUFFICIENT Error See Getting Help on page 133 0031 Yes WARN CLTT DIMM UNKNOWN Error See Getting Help on page 133 0032 Yes WARN DQS TEST MINOR CLEANUP Error See Getting Help on page 133 0033 Yes WWARN DQS TEST MINOR DELAYS Error See Getting Help on page 133 0034 Yes WARN MEM TEST Error About Your System See Getting Help on page 133 Code Log in iBMC Error Message Corrective Action 0035 Yes WARN DIMM See Getting Help on page 133 VREF NOT PRESENT Error 0036 Yes WARN DDR3L See Getting Help on page 133 MIXED Error 0037 Yes WARN DDR3L See Getting Help on page 133 3DPC Error 0038 Yes WARN DDR3L See Gett
26. rank Single rank 18 DDR3 800 Dual rank Dual rank Dual rank K NOTE An empty DIMM socket is marked as _ For the best performance all the DIMMs installed must be of the same speed capacity and the DIMMs must be from one manufacturer Installing System Components 71 Removing Memory Modules A WARNING The memory modules are hot to touch for some time after the system has been powered down Allow time for the memory modules to cool before handling them Handle the memory modules by the card edges and avoid touching the components on the memory module VAN CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Tum off the system including any attached peripherals and disconnect the system from its electrical outlet 2 Open the system See Opening the System on page 58 Remove the cooling shroud See Removing the Cooling Shroud on page 60 Locate the memory module sockets Press down and out on the ejectors on each end of the socket until the memory module pops out of the socket See Figure 3 11 A CAUTION Handle each memory module only on either card edge making s
27. seconds Hard Drive Indicator Patterns Figure 1 2 Hard Drive Indicators 00008 E 1 hard drive status indicator 2 hard drive activity indicator green green and amber 12 About Your System Table 1 1 Hard Drive Indicators On Board SATA Ports Drive Status Indicator Drive Activity Indicator Condition Off Off No drive Steady green Off Drive online no access Steady green Oft Drive is present or in idle stage Steady green Blinks green Drive access Table 1 2 Hard Drive Indicators SAS SATA Add on Cards Drive Status Indicator Drive Activity Indicator Condition Off Off No drive Steady green Off Drive online no access Steady green Oft Drive is present or in idle stage Steady green Blinks green Drive access Steady amber Off Drive failed Blinks amber Steady green Drive rebuilding About Your System 13 Back Panel Features and Indicators Figure 1 3 Back Panel Features and Indicators LELO LELLO LECCO ea CELLO Lorri LEECO Ht E R BESS Ee eeeee LLCO LL Pee Item Indicator Button or Icon Description Connector l Slot cover for power Your system comes with one single supply 2 power supply or a set of redundant power supplies 2 PCIe card slots cover Accommodate an x8 half length and a full height card Mezzanine card cover Ww Remove this cover before installing the mezzani
28. system s Getting Started Guide 0182 Yes BIOS does not Ensure that your processors match support and conform to the type described in current the processor technical stepping specifications outlined in your system s Getting Started Guide 0183 Yes BIOS does not Ensure that your processors match support and conform to the type described in current the processor technical stepping specifications outlined in your system s Getting Started Guide 0184 Yes BIOS does not Ensure that your processors match support and conform to the type described in current the processor technical stepping specifications outlined in your system s Getting Started Guide 0185 Yes BIOS does not Ensure that your processors match support and conform to the type described in current the processor technical stepping specifications outlined in your system s Getting Started Guide 0186 Yes BIOS does not Ensure that your processors match support and conform to the type described in current the processor technical stepping specifications outlined in your system s Getting Started Guide 0187 Yes BIOS does not Ensure that your processors match and support conform to the type described in the current processor technical specifications stepping outlined in your system s Getting Started Guide 30 About Your System Code Log in iBMC Error Message Corrective Action 0194 Yes CPUID Ensure that your processors match
29. the internal hard drive cables Close the system See Closing the System on page 59 a Ff WS N Reconnect the system and peripherals to their electrical outlets and turn on the system Installing System Components 61 Heat Sinks A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Removing the Heat Sink 1 62 Turn off the system including any attached peripherals and disconnect the system from its electrical outlet Open the system See Opening the System on page 58 Remove the cooling shroud See Removing the Cooling Shroud on page 60 If required remove the expansion card riser assembly See Removing the Expansion Card Riser on page 75 WARNING The heat sink is hot to touch for some time after the system has been powered down Allow the heat sink to cool before handling it CAUTION Never remove the heat sink from a processor unless you intend to remove the processor The heat sink is necessary to maintain proper thermal conditions Using a 2 Phillips screwdriver loosen one of the heat sink captive screws See Figure 3 8 Wait 30 seconds for the he
30. the processor heat sinks are Failure properly installed detected by See Troubleshooting Processors on PROCHOT page 122 and Troubleshooting System Cooling Problems on page 116 0122 Yes Thermal Ensure that the processor heat sinks are Failure properly installed detected by See Troubleshooting Processors on PROCHOT page 122 and Troubleshooting System Cooling Problems on page 116 0123 Yes Thermal Ensure that the processor heat sinks are Failure properly installed detected by See Troubleshooting Processors on PROCHOT page 122 and Troubleshooting System Cooling Problems on page 116 0124 Yes Thermal Ensure that the processor heat sinks are Failure properly installed detected by See Troubleshooting Processors on PROCHOT page 122 and Troubleshooting System Cooling Problems on page 116 0125 Yes Thermal Ensure that the processor heat sinks are Failure properly installed detected by See Troubleshooting Processors on PROCHOT page 122 and Troubleshooting System Cooling Problems on page 116 0126 Yes Thermal Ensure that the processor heat sinks are Failure properly installed detected by See Troubleshooting Processors on PROCHOT page 122 and Troubleshooting System Cooling Problems on page 116 0127 Yes Thermal Ensure that the processor heat sinks are Failure properly installed detected by See Troubleshooting Processors on PROCHOT page 122 and Troubleshooting System Cooling Problems on page 116 About Your System
31. three power cables from the backplane See Figure 5 4 Remove the single screw that secures the fan assembly to the chassis See Figure 3 22 Slide the fan assembly slightly toward the front of the system and lift it away from the system See Figure 3 22 Installing System Components 95 Figure 3 22 Removing and Installing the Fan Assembly 1 3 screw 2 fan assembly cooling fans 3 Installing the Cooling Fan Assembly 96 1 ao a FF W NY Place the fan assembly into the system and slide the fan assembly slightly toward the back of the system Align the slot on the fan assembly with the slot on the chassis Replace the screw that secures the fan assembly to the chassis Connect the power cables to the cooling fans See Figure 3 22 Replace the system cover See Closing the System on page 59 Reconnect the system and peripherals to their electrical outlets and turn on the system Installing System Components Removing the Fan Module Remove the four screws that secure the fan module to the fan assembly and separate the fan module from the fan assembly See Figure 3 23 Figure 3 23 Removing and Installing the Fan Module 1 cooling fans 3 2 fan assembly 3 screws 4 each 4 airflow direction Installing System Components 97 Installing the Fan Module K NOTE Note the direction of airflow on the fan modules and ensure that the fan modules are oriented in the correct direction while installing
32. 0160 Yes Processor A BIOS update is required missing If the problem persists see Getting microcode Help on page 133 0161 Yes Processor A BIOS update is required missing If the problem persists see Getting microcode Help on page 133 0162 Yes Processor A BIOS update is required missing If the problem persists see Getting microcode Help on page 133 0163 Yes Processor A BIOS update is required missing If the problem persists see Getting microcode Help on page 133 0164 Yes Processor A BIOS update is required missing If the problem persists see Getting microcode Help on page 133 0165 Yes Processor A BIOS update is required missing If the problem persists see Getting microcode Help on page 133 0166 Yes Processor A BIOS update is required missing If the problem persists see Getting microcode Help on page 133 0167 Yes Processor A BIOS update is required missing If the problem persists see Getting microcode Help on page 133 0180 Yes BIOS does not Ensure that your processors match support current stepping and conform to the type described in the processor technical specifications outlined in your system s Getting Started Guide About Your System Code Log iniBMC Error Message Corrective Action 0181 Yes BIOS does not Ensure that your processors match support and conform to the type described in current the processor technical stepping specifications outlined in your
33. 4 Slide the backplane and lift it clear off the system Installing System Components Figure 3 24 Removing and Installing the Backplane 1 backplane 2 screws 3 Installing System Components 99 Installing the Backplane 1 Insert the backplane in the direction of the arrow until it is seated in the system Secure the backplane to the system using the three screws Replace all the hard drives in the system See Installing a Hard Drive Carrier on page 55 Replace the cooling fan assembly Installing the Cooling Fan Assembly on page 96 Connect the SAS SATA cables the fan cables and the power cable See Figure 5 4 Replace the cooling shroud See Installing the Cooling Shroud on page 61 Replace the system cover See Closing the System on page 59 Reconnect the system and peripherals to their electrical outlets and turn on the system Control Panel Assembly A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Removing the Control Panel Assembly 1 100 Turn off the system including any attached peripherals and disconnect the system from its elec
34. Dell PowerEdge C2100 Systems Hardware Owner s Manual Regulatory Model FS12 TY DOLL Notes Cautions and Warnings K NOTE A NOTE indicates important information that helps you make better use of your computer VAN CAUTION A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed A WARNING A WARNING indicates a potential for property damage personal injury or death 2013 Dell Inc All rights reserved Trademarks used in this text Dell and the DELL logo are trademarks of Dell Inc Regulatory Model FS12 TY 2013 11 Rev A02 Contents 1 About Your System 9 Accessing System Features During Startup 9 Front Panel Features and Indicators 10 Hard Drive Indicator Patterns 12 Back Panel Features and Indicators 14 NIC IndicatorCodes 15 Power and System Board StatusCodes 17 Collecting System Event Log for Investigation 18 POSTErrorCodes 00 4 18 Beep Codes 2 i bed eee ee ee ee 35 PostBeepCodes 35 Other Information YouMayNeed 36 2 Using the System Setup Program 37 StartMenu 200000004 37 System Setup Options atBoot 38 Console Redirection 38 MainMenu 04 39 Contents MainScreen 0 00004 39 AMIBIOS Settings 40
35. N Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Removing the Power Supply A WARNING In order to reduce the risk of injury from electric shock disconnect the failed power supply from the AC power before removing it from the system A CAUTION The system requires one power supply to operate the system normally Remove and replace only one power supply at a time 1 Disconnect the power cable from the power supply 2 Press the lever release latch of the power supply and slide out the power supply using the power supply handle See Figure 3 20 K NOTE Install a power supply blank if you are not replacing the power supply Installing System Components 91 Figure 3 20 Removing and Installing the Power Supply 1 power supply 2 release latch 3 power supply handle Installing the Power Supply 1 Verify that both power supplies are of the same type and have the same maximum output power 2 Slide the new power supply into the system until the power supply is fully seated and the release latch snaps into place See Figure 3 20 3 Reconnect your system and peripherals to their electrical ou
36. O E0 E1 E2 70 Installing System Components Supported Memory Configuration There are eighteen DIMMs on each system board to support processor 0 and processor 1 The DIMM sequence of eighteen DIMM sockets is shown below When you insert the DIMM s you have to always start with DIMM0_CHA See the following for possible memory configurations Table 3 1 Memory Configuration No of DIMMs POR Speed DIMM 2 DIMM 1 DIMM 0 l DDR3 1333 _ P Single rank 2 DDR3 1333 _ E Dual rank 3 DDR3 1066 _ Quad rank 4 DDR3 1333 _ Single rank Single rank 5 DDR3 1333 _ Single rank Dual rank 6 DDR3 1333 _ Dual rank Single rank 7 DDR3 1333 _ Dual rank Dual rank 8 DDR3 800 _ Single rank Quad rank 9 DDR3 800 _ Dual rank Quad rank 10 DDR3 800 _ Quad rank Quad rank 1 DDR3 800 Single rank Single rank Single rank 12 DDR3 800 Single rank Single rank Dual rank 13 DDR3 800 Single rank Dual rank Single rank 14 DDR3 800 Dual rank Single rank Single rank 15 DDR3 800 Single rank Dual rank Dual rank 16 DDR3 800 Dual rank Single rank Dual rank 17 DDR3 800 Dual rank Dual
37. OS file size 13 ROM image mismatch 14 1 long beep BIOS recovery by jumper after beeps Post Beep Codes Table 1 11 Post Beep Codes Number of Beeps Description l Refresh timer error Base 64 K memory failure 8042 gate A20 failure Display memory read write failure Exception interrupt shutdown Wl N CO DAJ w No main memory About Your System 35 Other Information You May Need A WARNING See the safety and regulatory information that shipped with your system Warranty information may be included within this document or as a separate document e The Getting Started Guide provides an overview of rack installation system features setting up your system and technical specifications e Dell systems management application documentation provides information about installing and using the systems management software This document is available online at support dell com manuals K NOTE Always check for updates on support dell com manuals and read the updates first because they often supersede information in other documents 36 About Your System Using the System Setup Program Start Menu The system employs the latest AMI Core BIOS which is stored in Flash memory The Flash memory supports the Plug and Play specification and contains a System Setup program the Power On Self Test POST routine and the PCI auto configuration utility This system board supports syst
38. Processor Settings 40 System Memory Settings 40 AdvancedMenu 40 Processor Configuration 41 Memory Configuration 42 IDE Configuration aoaaa 42 Super 10 Configuration 43 USB Configuration 43 PCI Configuration o aaa 43 BootMenu 2 45 Boot Settings Configuration 45 ServerMenu 4 47 iBMC LAN Configuration 48 Remote Access Configuration 49 SecuriyMenu 50 ExitMenu 2 04 50 3 Installing System Components 51 Safety Instructions 51 Recommended Tools 51 Inside the System 52 Hard Drives 2 04 53 Removing a Hard Drive Blank 54 Installing a Hard Drive Blank 54 Removing a Hard Drive Carrier 54 Contents Installing a Hard Drive Carrier 55 Removing a Hard Drive From a Hard Drive Carrier 2 56 Installing a Hard Drive Into a Hard Drive Carrier 2 2 2 ee wee 56 Removing the Optional Internal Hard Drive 57 Installing the Optional Internal Hard Drive 58 Opening and Closing the System 58 Opening the System 58 Closing the System 59 CoolingShroud 60 Removing the Coo
39. System on page 59 8 Reconnect the system and peripherals to their electrical outlets and turn on the system Processor A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Removing the Processor 1 Tur off the system including any attached peripherals and disconnect the system from its electrical outlet 2 Open the system See Opening the System on page 58 Remove the cooling shroud See Removing the Cooling Shroud on page 60 64 Installing System Components 4 Remove the heat sink See Removing the Heat Sink on page 62 A CAUTION The processor is held in its socket under strong pressure Be aware that the release lever can spring up suddenly if not firmly grasped 5 Position your thumb firmly over the processor socket release lever and release the lever from the locked position 6 Rotate the lever 90 degrees upward until the processor is released from the socket See Figure 3 9 7 Rotate the processor shield upward and out of the way VAN CAUTION Be careful not to bend any of the pins on the ZIF socket when removing the processor Bending the pins can permanently d
40. Troubleshooting a Hard Drive on Master Drive ATAPI Incompatible page 119 About Your System 25 Code Log in iBMC Error Message Corrective Action 0083 Yes Secondary See Troubleshooting a Hard Drive on Slave Drive page 119 ATAPI Incompatible 0101 Yes Warning This Ensure that your processors match and system board conform to the type described in the does not processor technical specifications support the outlined in your system s Getting Started power Guide requirements See Troubleshooting Processors on of the page 122 installed processor The processor will be run at a reduced frequency which will impact system performance 0102 Yes Error The The message is displayed on the screen CPU Core to an error is logged to the SEL and user Bus ratio or Input is required to continue The user VID can take immediate corrective action or configuration choose to continue booting has failed Please enter BIOS Setup and re config it 0120 Yes Thermal Ensure that the processor heat sinks are Failure properly installed detected by See Troubleshooting Processors on PROCHOT page 122 and Troubleshooting System Cooling Problems on page 116 26 About Your System Code Log in iBMC Error Message Corrective Action 0121 Yes Thermal Ensure that
41. a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system and attached peripherals and disconnect the system from its electrical outlet Remove the system board assembly See Installing the System Board on page 105 Ensure that the controller card is firmly seated into the system board connector See Installing the Expansion Card on page 80 If you have a battery cached RAID controller ensure that the RAID battery is properly connected and if applicable the memory module on the RAID card is properly seated Verify that the cable connections between the SAS backplane s and the integrated storage controller are correct Ensure that the cables are firmly connected to the storage controller and the SAS backplane board Troubleshooting Your System 9 Install the system board assembly See Installing the System Board on page 105 10 Reconnect the system to its electrical outlet and turn on the system and attached peripherals If the problem persists see Getting Help on page 133 Troubleshooting Expansion Cards Ts CAUTION Many repairs may only be done by a certified service technician You should o
42. able connector 4 RAID battery connector Installing the Integrated Storage Controller Card A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Tum off the system including any attached peripherals and disconnect the system from its electrical outlet 2 Open the system See Opening the System on page 58 3 Place the three spacer pins on the system board See Figure 3 15 82 Installing System Components Install the integrated storage controller card in place See Figure 3 15 Connect the SAS data cable to the integrated storage controller card Close the system See Closing the System on page 59 u oOo 0a A Reconnect the system to its electrical outlet and turn the system on including any attached peripherals RAID Battery Optional NOTE The information in this section applies only to systems with the optional RAID controller card Removing a RAID Battery A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or tele
43. amage the system board 8 Lift the processor out of the socket and leave the socket release lever up so that the socket is ready for the new processor Figure 3 9 Removing and Installing the Processor Installing System Components 65 1 3 5 processor shield 2 notches in processor 2 ZIF socket 4 pini indicator socket release lever 6 processor Installing the Processor N K K 66 NOTE When installing only one processor the processor must be installed in CPUO socket for the socket location see Figure 5 3 NOTE Your system uses an LGA 1366 socket which is designed for trouble free insertion of the CPU After placing the CPU into the socket press the lever down and lock in place If you notice any resistance when inserting the CPU ensure that itis aligned correctly NOTE After removing the processor place it in an antistatic container for reuse return or temporary storage Do not touch the bottom of the processor Touch only the side edges of the processor NOTE If you are permanently removing the processor you must install a processor blank and a heat sink blank to ensure proper system cooling Adding the blank is similar to installing a processor If you are upgrading your processors prior to upgrading your system download and install the latest system BIOS version from support dell com Follow the instructions included in the file and download to install the update on your system Pull the l
44. ard assembly into the system and align the slots on the power distribution board assembly with the slots on the chassis 94 Installing System Components u oO ol FS O Replace the two screws that secure the power distribution board assembly to the bottom of the chassis Connect all the power cables See Figure 3 21 Replace the system cover See Closing the System on page 59 Replace the two screws on the right side of the chassis Replace the right side rail Reconnect the system and peripherals to their electrical outlets and turn on the system Cooling Fans A WARNING The cooling fan can continue to spin for some time after the system has been powered down Allow time for the fan to stop spinning before removing it from the system A WARNING Do not attempt to operate the system without the cooling fans A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Removing a Cooling Fan Assembly 1 Turn off the system including any attached peripherals and disconnect the system from its electrical outlet Open the system See Opening the System on page 58 Disconnect the
45. at sink to loosen from the processor Loosen the screw that is diagonally opposite to the screw that you have already loosened See Figure 3 8 Repeat step 5 till you have loosened the remaining screws Gently lift the heat sink off the processor and set the heat sink aside with the thermal grease side facing up l Installing System Components Figure 3 8 Removing and Installing the Heat Sink 1 1 expansion card riser assembly 2 heatsinks 2 3 captive screws 4 each Installing System Components 63 Installing the Heat Sink A CAUTION The heat sinks for CPUO and CPU1 are different and are labeled accordingly They must be installed in the correct location and orientation to prevent the system from overheating 1 Using a clean lint free cloth remove the thermal grease from the heat sink 2 Remove the protective cover from the underside of the heat sink 3 Apply new thermal grease evenly to the center of the top of the new processor NOTE Using excess thermal grease can cause grease to contact the processor shield which can cause contamination of the processor socket 4 Place the heat sink on top of the processor and tighten the four captive screws in the order they were loosened 5 Replace the cooling shroud See Installing the Cooling Shroud on page 61 6 Ifapplicable replace the expansion card riser assembly See Installing the Expansion Card Riser on page 77 7 Close the system See Closing the
46. cessor on page 64 Close the system See Closing the System on page 59 Reconnect the system to the electrical outlet and turn on the system and attached peripherals If the problem is not resolved turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 58 Troubleshooting Your System 13 Replace processor 1 with processor 2 See Installing the Processor on page 66 14 Repeat step 9 through step 11 If you have tested both the processors and the problem persists the system board is faulty See Getting Help on page 133 IRO Assignment Conflicts Most PCI devices can share an IRQ with another device but they cannot use an IRQ simultaneously To avoid this type of conflict see the documentation for each PCI device for specific IRQ requirements Table 4 1 Assignment Specific IRO Requirements IRQ Line Assignment IRQ Line Assignment IRQO System timer IRQS Real time clock IR Q1 Keyboard controller IRQ9 ACPI functions used for power management IRQ2 Interrupt controller IRQ10 Available l to enable IRQ8 through IRQI5 TIRQ3 Default for COM2 IRQ11 Available IROQ Default for COMI IRQ12 Available IRQ5 Remote access IRQ13 Math coprocessor controller IRQ6 Reserved IRQ14 IDE CD drive controller IRQ7 Reserved IROI5 Available Troubleshooting Your System 123 Troubleshooting Changes in BIOS Setti
47. d by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Replace the expansion card riser in the expansion card riser assembly and secure it using the four screws See Figure 3 13 2 Align the expansion card riser assembly with the connector on the system board See Figure 3 12 Seat the expansion card riser assembly firmly on the system board Replace the cooling shroud See Installing the Cooling Shroud on page 61 Installing System Components 71 5 Replace the system cover See Closing the System on page 59 6 Reconnect the system and peripherals to their electrical outlets and turn on the system Removing the Expansion Card A CAUTION Many repairs may only be done by a certified service technician 78 You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals and disconnect the system from its electrical outlet Open the system See Opening the System on page 58 Remove the cooling shroud See Removing the Cooling Shroud on page 60
48. dual RAID battery carrier slightly toward the front of the system and lift it away from the system See Figure 3 17 6 Gently push the RAID batteries inside the battery carrier to free them of the battery carrier See Figure 3 18 Installing System Components 85 Figure 3 17 Removing and Installing the Dual RAID Battery Cage 1 RAID battery carrier 2 screws 2 3 RAID batteries 2 86 Installing System Components Figure 3 18 Removing and Installing a Dual RAID Battery From the Battery Carrier 1 dual RAID battery carrier 2 RAID batteries 2 Installing a RAID Battery A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Connect the RAID battery cables to the connectors on the RAID batteries 2 With the cables oriented toward the back secure the RAID batteries into the battery carrier See Figure 3 18 3 Affix the RAID battery carrier onto the chassis using the two screws See Figure 3 17 Installing System Components 87 4 Connect the RAID battery cable to the RAID battery connector on the storage controller card See Figure 3 15 Close the system See Closing the S
49. e If quad rank memory modules are mixed with single or dual rank modules the quad rank modules must be installed in the sockets with the white release levers e f memory modules with different speeds are installed they operate at the speed of the slowest installed memory module s Mode Specific Guidelines Three memory channels are allocated to each processor The number of channels used and the allowable configurations depend on the memory mode selected Optimizer Independent Channel Mode In this mode all three channels are populated with identical memory modules This mode permits a larger total memory capacity but does not support SDDC with x8 based memory modules A minimal single channel configuration of one 1 GB memory module per processor is also supported in this mode Table 3 1 shows sample memory configurations that follow the appropriate memory guidelines stated in this section The samples show identical memory module configurations and their physical and available memory totals The tables do not show mixed or quad rank memory module configurations nor do they address the memory speed considerations of any configuration 69 Installing System Components Memory Socket Location on the System Board The system contains 18 memory sockets split into two sets of 9 sockets one set per processor Figure 3 10 Memory Socket Location on the System Board C om EE A2 A1 A0 B2 B1 BO C2 C1 C
50. e left side of the battery carrier 3 Secure the RAID battery into the battery carrier 84 Installing System Components 4 Secure the RAID battery carrier onto the chassis using the two screws See Figure 3 16 5 Connect the RAID battery cable to the RAID battery connector on the storage controller card See Figure 3 15 6 Close the system See Closing the System on page 59 Reconnect your system and peripherals to their electrical outlets and turn on the system Dual RAID Battery Optional K NOTE The information in this section applies only to systems with the optional RAID controller card Removing a Dual RAID Battery A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Tur off the system including any attached peripherals and disconnect the system from its electrical outlet Open the system See Opening the System on page 58 Locate the dual RAID battery carrier and remove the two screws that secure the battery carrier on to the chassis See Figure 3 17 4 Disconnect the cable between the RAID battery and the storage controller card See Figure 3 16 5 Slide the
51. e new processor CAUTION Using excess thermal grease can cause grease to contact the processor shield which can cause contamination of the processor socket Install the heat sink See Installing the Heat Sink on page 64 Replace the cooling shroud See Installing the Cooling Shroud on page 61 Close the system See Closing the System on page 59 Reconnect the system and peripherals to their electrical outlets and turn on the system Press lt F2 gt to enter the System Setup program and check that the processor information matches the new system configuration See System Setup Options at Boot on page 38 System Memory Your system supports DDR3 registered DIMMs RDIMMs Single dual and quad rank DIMMs can be 800 1066 or 1333 MHz The system contains 18 memory sockets split into two sets of nine sockets with one set for each processor Each nine socket set is organized into three channels of three memory sockets per channel The maximum memory that is supported on your system varies according to the types and sizes of memory modules being used Installing System Components 67 Single rank and dual rank RDIMMs of sizes 1 GB 2 GB 4 GB 8 GB and 16 GB are supported for a total of up to 288 GB Quad rank RDIMMs two per channel are supported for a total of up to 48 GB General Memory Module Installation Guidelines To ensure optimal performance of your system observe the following general guidelines when co
52. e remote access If the system is not accessible see Jumper Settings on page 125 for instructions on setting the NVRAM_CLR jumper inside your system and restoring the BIOS to the default settings 7 Reconnect and turn on each USB device one at a time 8 Ifa device causes the same problem turn off the device replace the USB cable and turn on the device If the problem persists replace the device If all troubleshooting fails see Getting Help on page 133 Troubleshooting a Serial 1 0 Device 1 Tur off the system and any peripheral devices connected to the serial port 2 Swap the serial interface cable with another working cable and turn on the system and the serial device If the problem is resolved replace the interface cable 3 Turn off the system and the serial device and swap the device with a comparable device 4 Turm on the system and the serial device If the problem is resolved replace the serial device If the problem persists see Getting Help on page 133 Troubleshooting Your System 111 Troubleshooting a NIC 1 Restart the system and check for any system messages pertaining to the NIC controller 2 Check the appropriate indicator on the NIC connector See NIC Indicator Codes on page 15 e If the link indicator does not light check all cable connections e If the activity indicator does not light the network driver files might be damaged or missing Remove and reinstall the driv
53. e to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Installation Problems Perform the following checks if you are troubleshooting an installation problem Check all cable and power connections including all rack cable connections Unplug the power cord and wait for one minute Then reconnect the power cord and try again If the network is reporting an error verify that the system has enough memory and disk space Remove all added peripherals one at a time and try to turn on the system If after removing a peripheral the system works it may be a problem with the peripheral or a configuration problem between the peripheral and the system Contact the peripheral vendor for assistance If the system does not power on check the LED display If the power LED is not on you may not be receiving AC power Check the AC power cord to make sure that it is securely connected Troubleshooting Your System 109 Troubleshooting System Startup Failure If your system halts during startup prior to video imaging especially after installing an operating system or reconfiguring your system s hardware see System Memory on page 67 For all other startup issues note the LED panel indicators and any system messages that appear on screen For more information see Power and System Board Status Codes on page 17 for more information Troublesho
54. ector on the system board See Figure 5 3 Replace the cable cover making sure that the cables are not crimped Replace the cooling shroud See Installing the Cooling Shroud on page 61 Replace the system cover See Closing the System on page 59 Reconnect the system and peripherals to their electrical outlets and turn on the system System Battery Removing the System Battery A WARNING There is a danger of a new battery exploding if it is incorrectly A 2 102 installed Replace the battery only with the same or equivalent type recommended by the manufacturer See your safety information for additional information CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 58 Installing System Components 3 Remove the cooling shroud See Removing the Cooling Shroud on page 60 4 Locate the battery socket See System Board Connectors on page 127 VAN CAUTION To avoid damage to the battery connector you
55. ects remote access type Serial Port Number COM default Selects serial port for console redirection Current SOL Baud Rate Displays the current SOL Baud Rate Serial Port Mode Selects serial port settings The default value may change 115200 8 n 1 default if SOL baud rate is fixed by customer request Flow Control Selects flow control for console redirection None default Redirection After BIOS POST Enabled default Selects the settings for the redirection e Disabled turns off the redirection after POST Enabled redirection is always active Terminal Type ANSI default Selects the target terminal type K NOTE When Flow Control is set to Software the Hyper Terminal on remote side is discontinued by pressing lt Ctrl gt lt S gt But the lt Ctrl gt lt S gt is also the Setup Key Stroke for setting onboard NIC PXE Option ROM Configuration Therefore we suggest users change lt Ctrl gt lt S gt to lt Ctrl gt lt B gt in PXE OPROM Configuration in order to avoid that the Hyper Terminal on remote side is discontinued when pressing lt Ctrl gt lt S gt Using the System Setup Program 49 Security Menu Option Description Supervisor Password Displays whether the supervisor password is installed or not User Password Displays whether the user password is installed or not Change Supervisor Password Change User Password Use this option to instal
56. el 14 front panel 10 G guidelines memory installation 68 136 Index H hard drive installing 56 removing 54 troubleshooting 119 Hard Drives installing 53 hard drives installing 53 heat sink installing 64 removing 62 IDE configuring 42 indicator codes hard drive tray 15 power and system board 17 installing 10 GbE LAN Mezzanine card 90 backplane 100 control panel assembly 102 cooling fan 96 cooling shroud 61 expansion card riser 77 hard drive 56 heat sink 63 memory modules 73 power supply 92 power supply blank 93 processor 66 SAS controller 82 system battery 102 system board 105 system cover 59 K keyboards troubleshooting 110 memory configuration 71 configuring 42 troubleshooting 117 memory mode optimizer 69 memory modules installing 73 removing 72 memory modules DIMMs configuring 68 NICs troubleshooting 112 0 opening system 58 optimizer memory mode 69 P PCI configuring 43 phone numbers 133 POST accessing system features 9 power supplies 91 power supply installing 92 power supply blank 93 processor 64 configuring 1 installing 66 removing 64 processors troubleshooting 122 remote access configuring 9 removing 10 GbE LAN Mezzanine card 88 backplane 98 control panel assembly 100 cooling fan 95 cooling shroud 57 60 hard drive 54 heat sink 62 Index 137 memory
57. em BIOS shadowing enabling the BIOS to execute from 64 bit onboard write protected DRAM The system board helps to configure the following items e Hard drives diskette drives and peripherals e Password protection from unauthorized use e Power management features This Setup utility should be executed under the following conditions e When changing the system configuration e When a configuration error is detected by the system and you are prompted to make changes to the Setup utility e When redefining the communication ports to prevent any conflicts e When changing the password or making other changes to the security setup NOTE Only items in brackets can be modified Items that are not in brackets are display only Using the System Setup Program 37 System Setup Options at Boot You can initiate Setup by pressing lt F2 gt during POST Console Redirection The console redirection allows a remote user to diagnose and fix problems on a system which has not successfully booted the operating system The centerpiece of the console redirection is the BIOS Console The BIOS Console is a Flash ROM resident utility that redirects input and output over a serial or modem connection The BIOS supports console redirection to a serial port If a serial port based headless system support is provided by the system the system must provide support for redirection of all BIOS driven console I O to the serial port The driver for the
58. emory turbo mode Disabled default Memory Frequency Auto default Forces a DDR3 frequency slower than the common tck detected using SPD Memory Mode Independent default Selects the memory mode Throttling Closed Loop Enabled default Enables BIOS to program Closed Loop throttling for memory components Throttling Open Loop Enabled default Enables BIOS to program Open Loop throttling for memory components DE Configuration Option Description SATA Configuration Configures the SATA Enhanced default Configure SATA 1 as Configures the SATA 1 IDE default IDE e AHCI e RAID Hard Disk Write Protect Enables or disables device write protection This is Disabled default effective only if the device is accessed through BIOS IDE Detect Time Out Selects the time out value for detecting ATA ATAPI Sec device s 42 Using the System Setup Program Super 10 Configuration Option Description Serial Port Address Assigns the I O address and IRQ for the first onboard 3F8 IROQ4 default serial port Serial Port2 Address Assigns the I O address and IRQ for the second onboard 3F8 IROQ4 default serial port USB Configuration Option Description USB Devices Enabled Displays USB devices currently detected Legacy USB Support Auto default Enables support for legacy USB devices Select Auto to disable legacy support if no USB devices are con
59. erform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product A CAUTION This system must be operated with the system cover installed to ensure proper cooling Figure 3 1 Inside the System 52 Installing System Components on oo wo 11 cooling shroud 2 expansion card riser assembly heat sink processors 1 or 2 4 power supply bay memory modules 18 6 power distribution board assembly cooling fan assembly 8 hard drives 12 cooling fans 3 10 hard drive assembly internal hard drives 2 Hard Drives A A A A A A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION Use only hard drives that have been tested and approved for use with the SAS SATA backplane CAUTION When you remove or install the hard drive take note of the drive carrier orientation before sliding it out The carrier does not fit back into the bay if
60. ers if applicable See the NIC s documentation e Change the auto negotiation setting if possible e Use another connector on the switch or hub If you are using a NIC card instead of an integrated NIC see the documentation for the NIC card 3 Ensure that the appropriate drivers are installed and the protocols are bound See the NIC s documentation 4 Enter the System Setup program and confirm that the NIC ports are enabled See NIC Indicator Codes iBMC on page 16 5 Ensure that the NICs hubs and switches on the network are all set to the same data transmission speed See the documentation for each network device 6 Ensure that all network cables are of the proper type and do not exceed the maximum length If all troubleshooting fails see Getting Help on page 133 112 Troubleshooting Your System Troubleshooting a Wet System A CAUTION Many repairs may only be done by a certified service technician u oOo 0a A You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 58 Disassemble components f
61. etting Help on page 133 0049 Yes Unknown BIOS Remove AC power to the system for error 10 seconds and restart the system If the problem persists see Getting Help on page 133 004A Yes Unknown BIOS Remove AC power to the system for error 10 seconds and restart the system If the problem persists see Getting Help on page 133 004B Yes Unknown BIOS Remove AC power to the system for error 10 seconds and restart the system If the problem persists see Getting Help on page 133 005E Yes Password Reset password See Jumper Settings on check failed page 125 If the problem persists see Getting Help on page 133 24 About Your System Code Log in iBMC Error Message Corrective Action 005D Yes S M A R T See Getting Help on page 133 Command Failed S M A R T Status BAD Backup and Replace 0060 Yes Primary See Troubleshooting a Hard Drive on Master Hard page 119 Disk Error 0061 Yes Primary Slave See Troubleshooting a Hard Drive on Hard Disk page 119 Error 0062 Yes Secondary See Troubleshooting a Hard Drive on Master Hard page 119 Disk Error 0063 Yes Secondary See Troubleshooting a Hard Drive on Slave Hard page 119 Disk Error 0080 Yes Primary See Troubleshooting a Hard Drive on Master Drive page 119 ATAPI Incompatible 0081 Yes Primary Slave See Troubleshooting a Hard Drive on Drive ATAPI page 119 Incompatible 0082 Yes Secondary See
62. iBMC supported IPMI version iBMC Firmware Version Displays the firmware version of iBMC Set iBMC LAN Configuration Input for Set LAN configuration command Remote Access Configuration Configures remote access Restore on AC Power Loss Power Off default Restores the AC power setting The options are Power Off Power On and Last State Power Staggering AC Recovery Immediate default Selects the time of system power on after iBMC initiates Immediate powers on directly after iBMC initiates Random randomly selects time to power on User define allows the user to select the time Power On Delay Sets the AC power recovery delay time View iBMC System Event Log Displays all events in the iBMC Event Log Clear iBMC System Event Log Clears all events in iBMC System Event Log Event Logging Enabled default Enables or disables BIOS to record Event Logging ECC Event Logging Enabled default Enables or disables ECC Event Logging PCI Error Logging Enabled default Enables or disables PCI Error Logging Using the System Setup Program 47 Option Description OPI Error Logging Enables or disables IOH QPI 0 1 error Enabled default IOH Internal Error Enables or disables IOH Internal error logging Logging Enabled default NMI on Error Enable to set the state of NMI on Error Fatal default Fatal Fatal error is
63. iet boot Enabled default Disabled displays normal POST messages Enabled displays OEM logo instead of POST messages AddOn ROM Display Enables you to display mode controlled by BIOS or addon Mode Force BIOS default ROM Bootup Num Lock On default Enables you to set the state of the keyboard keypad on boot On The keypad functions as a keypad Off The keypad functions as auxiliary cursor movement keys Wait For F1 If Error Disabled default Enables the system to prompt you to press lt F1 gt if an error occurs This enables you to view the error Hit F2 Message Display Enabled default Enables the system to prompt you to press lt F2 gt to enter the BIOS Setup Utility Using the System Setup Program 45 Option Description Force PXE First Enables forced network boot PXE Enabled default Force PXE Boot Only Enable or disable PXE to be the only boot device Force USB First Enable force USB to be the first boot device 46 Using the System Setup Program Server Menu K NOTE Delay Time Minimum time and Maximum time are only shown in SETUP screen when AC Power Recovery Delay is set to User define The selection of Restore on AC Power Loss setup to Power on or Last State takes 60 seconds for running iBMC initialization after AC Power on Option Description Status of iBMC Displays the status of iBMC IPMI Specification Version Displays the
64. ignal that the drive can be removed safely See your controller documentation for information about hot swap drive removal If the drive has been online the green activity fault indicator will flash as the drive is powered down When the drive indicators are off the drive is ready for removal See Hard Drive Indicator Patterns on page 12 54 Installing System Components 2 Press the release button on the front of the hard drive carrier to open the release lever 3 Using the release lever slide the hard drive carrier out of the hard drive bay See Figure 3 3 4 Ifyou are not installing another hard drive carrier insert a hard drive blank in the vacated drive bay See Installing a Hard Drive Blank on page 54 Figure 3 3 Removing and Installing the Hard Drive Carrier 1 hard drive 2 hard drive carrier 3 release button 4 hard drive carrier handle Installing a Hard Drive Carrier 1 Press the release button on the front of the hard drive carrier 2 With the release lever on the hard drive carrier open slide the hard drive carrier into the hard drive bay until the carrier contacts the backplane 3 Close the release lever to lock the hard drive carrier in place See Figure 3 3 Installing System Components 55 Removing a Hard Drive From a Hard Drive Carrier 1 Turm over the hard drive and remove the four screws on the hard drive carrier See Figure 3 4 2 Lift the hard drive out of the hard drive carrier Figure 3
65. ing Help on page 133 2DPC 1333 Error 0039 Yes WARN DDR3L See Getting Help on page 133 FORCE 150 Error 003A Yes WARN ME See Getting Help on page 133 OVERRIDE DISABLED Error 0040 Yes Refresh timer Remove AC power to the system for test failed 10 seconds and restart the system If the problem persists see Getting Help on page 133 0041 Yes Display Remove AC power to the system for memory test 10 seconds and restart the system failed If the problem persists see Getting Help on page 133 0042 Yes CMOS Display Remove AC power to the system for Type Wrong 10 seconds and restart the system If the problem persists see Getting Help on page 133 0044 Yes DMA See Troubleshooting System Memory Controller on page 117 Error If the problem persists see Getting Help on page 133 About Your System 23 Code Log in iBMC Error Message Corrective Action 0045 Yes DMA 1 Error See Troubleshooting System Memory on page 117 If the problem persists see Getting Help on page 133 0046 Yes DMA 2 Error See Troubleshooting System Memory on page 117 If the problem persists see Getting Help on page 133 0047 Yes Unknown BIOS Remove AC power to the system for error 10 seconds and restart the system If the problem persists see Getting Help on page 133 0048 Yes Password Reset password See Jumper Settings on check failed page 125 If the problem persists see G
66. ion card riser e Power supplies e Fans e Hard drives e Processors and heat sinks e Memory modules e Cooling shroud Ensure that all cables are properly connected Close the system See Closing the System on page 59 If the system fails to start see Getting Help on page 133 Troubleshooting the System Battery K NOTE If the system is turned off for long periods of time for weeks or months 114 the NVRAM may lose its system configuration information This situation is caused by a defective battery Re enter the time and date through the System Setup program See System Setup Options at Boot on page 38 Turn off the system and disconnect it from the electrical outlet for at least one hour 3 Reconnect the system to the electrical outlet and turn on the system Troubleshooting Your System 4 K Enter the System Setup program If the date and time are not correct in the System Setup program replace the battery See Installing the System Battery on page 103 If the problem is not resolved by replacing the battery see Getting Help on page 133 CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety
67. l change or clear the password If you select these items and press Enter a dialog box appears and then you can enter a password You can enter no more than six letters or numbers Press Enter after you have typed in the password A second dialog box asks you to retype the password for confirmation Press Enter after you have retyped it correctly The password is required at boot time or when the user enters the Setup Utility User Access Level Set user access level to the setup utility Clear User Password Select to clear the user password Password Check Set the password check mode Exit Menu Option Description Save Changes and Select to save any changes that you have made in the Exit Setup utility and exit the Setup utility Discard Changes Select to discard any changes that you have made in the and Exit Setup utility and exit the Setup utility Discard Changes Select to discard any changes you have made without leaving the Setup utility Load Optimal Select to install optimal settings for all the items in Defaults the Setup utility Load 2nd Defaults Select to install 2nd default values from GPNV for all the items in the Setup utility Save 2nd Defaults Select to save all the setup questions to GPNV as 2nd default values 50 Using the System Setup Program Installing System Components Safety Instructions A WARNING Working on systems that are still connected to a power s
68. ling Shroud 60 Installing the Cooling Shroud 2 61 Heat Sinks gt lt 3 2 no3 SALY A DO es 4 SS 62 Removing the Heat Sink 62 Installing the Heat Sink 64 Processor oo bbe ae ae be eee 64 Removing the Processor 64 Installing the Processor 66 System Memory 67 General Memory Module Installation Guidelines 68 Mode Specific Guidelines 69 Memory Socket Location on the System Board 000 70 Supported Memory Configuration 71 Removing Memory Modules 72 Installing Memory Modules 73 Contents Expansion Card Riser and Expansion Card Removing the Expansion Card Riser Installing the Expansion Card Riser Removing the Expansion Card Installing the ExpansionCard Integrated Storage ControllerCards Removing the Integrated Storage ControllerCard 04 Installing the Integrated Storage ControllerCard 0 RAID Battery Optional 2 2 Removing a RAID Battery Installing a RAID Battery Dual RAID Battery Optional Removing a Dual RAID Battery Installing a RAID Battery Mezzanine Card 10GbELAN Removing the Mezzanine Card 10 GbE LAN Installing the Mezzanine Card 10GbELAN
69. lity b Ensure that the hard drive s have been configured correctly for the RAID array c Take the hard drive offline and reseat the drive See Removing a Hard Drive Carrier on page 54 d Exit the configuration utility and allow the system to boot to the operating system 2 Ensure that the required device drivers for your controller card are installed and are configured correctly See the operating system documentation for more information 3 Restart the system enter the System Setup program and verify that the controller is enabled and the drives appear in the System Setup program See Using the System Setup Program on page 37 If the problem persists see Getting Help on page 133 Troubleshooting Your System 119 Troubleshooting a Storage Controller K NOTE When troubleshooting a SAS or SAS RAID controller also see the 120 documentation for your operating system and the controller Enter the System Setup program and ensure that the SAS controller is enabled See System Setup Options at Boot on page 38 Restart the system and press the applicable key sequence to enter the configuration utility program e lt Ctrl gt lt C gt fora SAS controller e lt Ctrl gt lt R gt fora RAID controller See the controller s documentation for information about configuration settings Check the configuration settings make any necessary corrections and restart the system CAUTION Many repairs may only be done by
70. modules 72 power supply blank 93 processor 64 SAS controller 81 system battery 103 system board 104 S safety 109 safety Instructions 51 SAS controller card installing 82 removing 81 SAS controller daughter card troubleshooting 120 SAS RAID controller daughter card troubleshooting 120 security menu 50 server menu 47 start menu 37 startup accessing system features 9 super IO configuring 43 support contacting Dell 133 system closing 59 opening 58 system board 104 installing 105 removing 104 system cooling troubleshooting 116 system cover installing 59 system features accessing 9 system setup AMBIOS 40 processor settings 40 system memory 40 T telephone numbers 133 Troubleshooting External Connections 124 troubleshooting battery 114 cooling fans 116 damaged system 114 expansion card 121 external connections 110 hard drive 119 keyboard 110 memory 117 NIC 112 processors 122 SAS RAID controller daughter card 120 sequence 109 system cooling 116 Index 138 video 110 wet system 113 U USB configuring 43 V video troubleshooting 110 W wet system troubleshooting 113 Index 139 140 Index
71. nd L1 Enables or disables the QPI LOs and L1 Enabled default Crystal Beach DMA Enables or disables the Crystal Beach DMA Disabled default configuration Intel VI d Enables or disables the Intel Virtualization Technology Disabled default for Directed I O SR IOV Supported Enables or disables SR IOV support Disabled default Active State Power Enables the individual serial Links in a PCI Express fabric Management to be incrementally reduced as a Link becomes less active Disabled default ME Support Enables the Management Engine ME to allow for the Enabled default use of Intel AMT iSCSI Remote Boot Enable or disable onboard LAN to iSCSI 44 Using the System Setup Program Boot Menu Option Description Boot Settings Configuration Configures the settings during system boots Boot Device Priority Specifies the boot device priority Hard Disk Drives Specifies the boot device priority sequence from the available hard drives CD DVD Drives Specifies the boot device priority sequence from the available CD DVD drives Network Device Specifies the network device USB Drives Specifies the boot device priority sequence from the available USB drives Boot Settings Configuration Option Description Quick Boot Enables you to allow BIOS to skip certain tests during the Enabled default POST which decreases boot up time Quiet Boot Enable or disable qu
72. nd simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Removing the System Board 1 104 Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 58 Remove the cooling shroud See Removing the Cooling Shroud on page 60 Remove all memory modules See Removing Memory Modules on j 8 page 72 Remove the expansion card riser See Removing the Expansion Card Riser on page 75 Remove the heat sinks See Removing the Heat Sink on page 62 Remove the processors See Removing the Processor on page 64 Disconnect the power SATA and front panel cables from the system board CAUTION Do not lift the system board assembly by grasping a memory module processor or other components l Installing System Components 9 Loosen the ten screws securing the system board and then slide the board toward the front up and out of the system See Figure 3 27 Figure 3 27 Removing and Installing the System Board 1 screws 10 2 system board assembly Installing the System Board 1 Align the holes A and B on the system board to position the board correctly in the system 2 Replace the ten screws to secu
73. ne card 4 Ethernet connectors 2 m Embedded 10 100 1000 NIC connector vi KVM over iBMC Port DS 14 About Your System Dedicated management port Item Indicator Button or Icon Description Connector 6 USB connectors 2 e L Connect USB devices to the system The ports are USB 2 0 compliant 7 Video connector ID Connects a VGA display to the system 8 Serial connector IOIO Connects a serial device to the system 9 Back ID LED Lights when the system has been selected for identification 10 System identification O Lights amber when the system needs indicator attention due to a problem 11 Fault LED A Displays status errors and is controlled by iBMC 12 Power supply 750 W NIC Indicator Codes Figure 1 4 NIC Indicators 1 s n 2 as Mi 1 link indicator 2 activity indicator About Your System 15 Table 1 3 NIC Speed Indicator Codes NIC Speed Indicator Condition Steady amber Link at 1 Gbps Blinks amber Identifying port with 1 Gbps connection Steady green Link at 100 Mbps Blinks green Identifying port with 10 Mbps or 100 Mbps connection Green off Link at 10 Mbps Table 1 4 NIC Indicator Codes iBMC NIC Indicator Condition Steady green Link LAN No access Blinks green Accessing LAN Green off Idle Table 1 5 NIC Speed Indicator Codes KVM Over IP Port NIC Speed Indicator Condition Steady green Link a
74. nected USB 2 0 Controller Configures the USB 2 0 controller in HiSpeed 480 Mbps or FullSpeed 12 Mbps USB Mass Storage Reset Delay 20 Sec default Sets the number of seconds that the POST waits for the USB mass storage device after the start unit command is issued Device USB device model name Emulation Type Auto default If the type is set to Auto USB devices which are less than 530 MB are emulated as floppies and the others are emulated as hard drives Forced FDD option can be used to force a formatted hard drive to boot as FDD e g ZIP drive PCI Configuration Option Description NIC KAWELA Enables or disables onboard 82576 NIC PXE Enable with PXE option ROM default NIC2 KAWELA Enables or disables onboard 82576 NIC2 PXE Enable with PXE option ROM default Using the System Setup Program 43 Option Description PCI E SLOT Option Rom Enabled default Enables or disables add on card option ROM PCI E Connector Option Rom Enabled default Enables or disables board to board PCI E connector option ROM NIC1 Mac Address Displays the NIC MAC address NIC2 Mac Address Displays the NIC2 MAC address Current QPI Frequency Displays the QPI frequency OPI Link Speed Sets the QPI link speed Full Speed default OPI Frequency Sets the QPI frequency to Auto default AUTO 4 800GT 5 866GT 6 400GT OPI LOs a
75. nfiguring your system memory K NOTE Memory configurations that fail to observe these guidelines can prevent 68 your system from starting and producing any video output Except for memory channels that are unused all populated memory channels must have identical configurations The memory configuration for each processor must be identical Memory modules of different sizes can be mixed in A1 A4 or B1 B4 for example 2 GB and 4 GB but all populated channels must have identical configurations For optimizer mode memory modules are installed in the numeric order of the sockets beginning with Al or B1 For memory mirroring or advanced ECC mode the channel furthest from the processor is unused and memory modules are installed beginning with channel Al or B1 and proceeding with channel A2 or B2 Advanced ECC mode requires memory modules that use x4 or x8 DRAM device widths The memory speed of each channel depends on the memory configuration For single or dual rank memory modules e One memory module per channel supports up to 1333 MHz e Two memory modules per channel support up to 1066 MHz Three memory modules per channel support up to 800 MHz regardless of memory module speed For quad rank memory modules e One memory module per channel supports up to 1066 MHz Installing System Components e Two memory modules per channel are limited to 800 MHz regardless of the memory module speed
76. ngs Certain changes in BIOS settings such as chipset timing or latency memory timing or latency processor clock frequency etc can cause a system to stop booting If you are able to enter the BIOS Setup by pressing F2 reset the BIOS to factory defaults by pressing F9 Save and exit the BIOS Setup If you cannot enter the BIOS Setup clear the CMOS by following instructions given below 1 Tum off the system Do not unplug the power cord 2 Open the system See Opening the System on page 58 ow Move jumper J24 from the default operation position covering pins and 2 to the reset clear position remove the cover from pins and 2 4 Remove AC power and wait 5 seconds 5 Move the jumper back to default position covering pins and 2 6 Close the system 7 Turn on the system The CMOS is now cleared and can be reset by going into BIOS setup K NOTE Removing the AC power before performing the CMOS Clear operation causes the system to automatically turn on and immediately turn off after the procedure is followed and AC power is re applied If this happens remove the AC power cord again wait 30 seconds and reinstall the AC power cord Turn on system and proceed to the BIOS Setup Utility to reset the desired settings You may also need to perform a BIOS bank select after clearing the CMOS 124 Troubleshooting Your System Jumpers and Connectors Jumper Settings A CAUTION Many repairs may only be done by
77. nly perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product K NOTE When troubleshooting an expansion card see the documentation for your operating system and the expansion card 1 Tum off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 58 Ensure that each expansion card is firmly seated in its connector See Installing the Expansion Card on page 80 4 Ensure that the expansion card riser is firmly seated in its connector See Installing the Expansion Card Riser on page 77 Close the system See Closing the System on page 59 Reconnect the system to the electrical outlet and turn on the system and attached peripherals 7 Ifthe problem is not resolved turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 58 Remove all expansion cards installed in the system See Removing the Expansion Card on page 78 10 Close the system See Closing the System on page 59 11 Reconnect the system to the electrical outlet and turn on the system and attached peripherals Troubleshooting Your
78. nment key that allows you to install the memory module in the socket in only one way Press down on the memory module with your thumbs until the ejectors lock into position See Figure 3 11 When the memory module is properly seated in the socket the ejectors on the memory module socket align with the ejectors on the other sockets that have memory modules installed Replace the cooling shroud See Installing the Cooling Shroud on page 61 Close the system See Closing the System on page 59 Reconnect your system and peripherals to their electrical outlets and turn on the system Start up the system press lt F2 gt to enter the System Setup program and check the System Memory settings on the main System Setup screen The system should have already changed the value to reflect the newly installed memory If the value is incorrect one or more of the memory modules may not be installed properly Repeat step 3 through step 8 of this procedure checking to ensure that the memory modules are firmly seated in their sockets Installing System Components Expansion Card Riser and Expansion Card A CAUTION Expansion cards can only be installed in the slots on the expansion card riser Do not attempt to install expansion cards directly into the riser connector on the system board Removing the Expansion Card Riser VAN CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshoo
79. ocking lever of the processor socket out and up Unpack the processor if it has not been used previously If the processor has already been used remove any thermal grease from the top of the processor using a lint free cloth Locate the pin 1 indicator on the system board socket Locate the pin 1 indicator on the top of the processor See Figure 3 9 The pin 1 indicator is shown as a triangle on the top of the processor Place the processor over the socket with pin 1 aligned with the pin guide on the processor socket CAUTION Positioning the processor incorrectly can permanently damage the system board or the processor Be careful not to bend the pins in the ZIF socket Installing System Components 7 10 11 12 13 14 15 16 17 Align the notches in the processor with the socket keys on the ZIF socket See Figure 3 9 With the release lever on the processor socket in the open position align the processor with the socket keys and set the processor lightly in the socket See Figure 3 9 CAUTION Do not use force to seat the processor When the processor is positioned correctly it engages easily into the socket Close the processor shield Rotate the socket release lever down until it snaps into place See Figure 3 9 Using a clean lint free cloth remove the thermal grease from the heat sink Open the grease packet included with your processor kit and apply thermal grease evenly to the center of the top of th
80. ot eXecution Environment PXE boot lt Ctrl gt lt C gt Enters the SAS Configuration Utility For more information see the SAS adapter documentation at support dell com manuals lt Ctrl gt lt R gt Enters the RAID configuration utility For more information see the documentation for your SAS RAID card at support dell com manuals lt Ctrl gt lt S gt Enters the utility to configure NIC settings for PXE boot For more information see the documentation for your integrated NIC at support dell com manuals About Your System 9 Front Panel Features and Indicators Figure 1 1 mh e te i ol pa L Front Panel Features and Indicators Diog i 6 iat 9 ia fo 7 Item Indicator Button Icon Description or Connector l Fault LED A Displays status errors and is controlled by the Baseboard Management Controller iBMC Blinks amber in the event of a non critical failure such as fan voltage or temperature state 2 NIC LEDs 2 Light green when a connection is made ao to the NIC port blink when there is traffic on the NIC port Ww Hard drive activity 0 Lights green when the hard drives are LED active 4 System ID LED O Blinks blue when the ID button is pressed 5 Hard drives Up to twelve hot swappable 3 5 hard drives 10 About Your System Item Indicator Button or Connector Icon Description
81. oting External Connections Ensure that all external cables are securely attached to the external connectors on your system before troubleshooting any external devices See Figure l 1 and Figure 1 3 for the front and back panel connectors on your system Troubleshooting the Video Subsystem 1 Check the system and power connections to the monitor 2 Check the video interface cabling from the system to the monitor Troubleshooting a USB Device Use the following steps to troubleshoot a USB keyboard and or mouse For other USB devices go to step 5 1 Disconnect the keyboard and mouse cables from the system briefly and reconnect them 2 Connect the keyboard mouse to the USB port s on the opposite side of the system 3 If the problem is resolved restart the system enter the System Setup program and check if the nonfunctioning USB ports are enabled 4 Replace the keyboard mouse with another working keyboard mouse If the problem is resolved replace the faulty keyboard mouse If the problem is not resolved proceed to the next step to begin troubleshooting the other USB devices attached to the system 110 Troubleshooting Your System 5 Turn off all attached USB devices and disconnect them from the system Restart the system and if your keyboard is functioning enter the system setup program Verify that all USB ports are enabled See USB Configuration on page 43 If your keyboard is not functioning you can also us
82. phone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Tum off the system including any attached peripherals and disconnect the system from its electrical outlet Open the system See Opening the System on page 58 Locate the RAID battery carrier and remove the two screws that secure the RAID battery carrier on to the chassis See Figure 3 16 4 Pull back gently on the right edge of the battery bay and draw out the RAID battery from the battery carrier 5 Disconnect the cable between the RAID battery and the storage controller card See Figure 3 16 Installing System Components 83 Figure 3 16 Removing and Installing a RAID Battery 1 screws 2 2 RAID battery carrier 3 RAID battery 4 cooling fan assembly Installing a RAID Battery VAN CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Connect the RAID battery cable to the connector on the RAID battery 2 With the cable oriented toward the back angle the left side of the RAID battery into th
83. r installed on the system board Speed Displays the maximum speed of the processor Count Displays the number of installed processors System Memory Settings Option Description Size Displays how much memory DRAM is installed on the system board System Time Scroll to adjust the time System Date Scroll to adjust the date Advanced Menu This option displays a table of items that define advanced information about your system A WARNING Making incorrect settings to items on these pages may cause the system to malfunction Unless you have the experience in adjusting these items it is recommended that you leave these settings at the default values If making settings to items on these pages causes your system to malfunction or prevents the system from booting open BIOS and choose Load Optimal Defaults in the Exit menu to boot up normally 40 Using the System Setup Program Processor Configuration Option Description Hardware Prefetcher Enabled default Enable this option to control the Hardware Prefetcher feature Adjacent Cache Line Prefetch Enabled default Enable this option to control the Adjacent Cache Line Prefetch feature Max CPUID Value Limit Disabled default Enable this option to limit the maximum CPUID input value to 03h when queried even if the processor supports a higher CPUID input value NOTE This feature is disabled for Windows XP In
84. r telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Ensure that none of the following conditions exist System cover cooling shroud drive blank power supply blank or front or back filler panel is removed Ambient temperature is too high External airflow is obstructed Cables inside the system obstruct airflow An individual cooling fan is removed or has failed See Troubleshooting a Fan on page 116 Troubleshooting a Fan A CAUTION Many repairs may only be done by a certified service technician 116 a Aa U N You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Locate the faulty fan indicated by the LED panel Turn off the system and all attached peripherals Open the system See Opening the System on page 58 Reseat the fan s power cable Restart the system If the fan functions properly close the system See Closing the System on page 59 Troubleshooting Your System 6 If the fan does not function turn off the system and install a new fan See Installing the Cooling Fan Assembly on page 96
85. rage Controller Cards Your system includes a dedicated expansion card slot on the system board for an integrated SAS controller card that provides the integrated storage subsystem for your system s hard drives The controller supports SAS SATA and SSD hard drives and also enables you to set up the hard drives in RAID configurations as supported by the version of the storage controller included with your system Removing the Integrated Storage Controller Card A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Tum off the system including any attached peripherals and disconnect the system from its electrical outlet 2 Open the system See Opening the System on page 58 Disconnect the SAS cables connected to the storage controller card Lift the integrated storage controller card to remove it from the system board 5 Remove the three spacer pins and store them securely for later use See Figure 3 15 81 Installing System Components Figure 3 15 Removing and Installing the Integrated Storage Controller Card 3 1 spacer pins 3 2 integrated storage controller card 3 SAS c
86. re the system board in place 3 Reconnect the power SATA and front panel cables to the system board See System Board Connectors on page 127 Installing System Components 105 106 Replace the processors See Installing the Processor on page 66 Replace the heat sinks See Installing the Heat Sink on page 64 Replace the expansion card riser assembly See Installing the Expansion Card Riser on page 77 Replace the memory modules See Installing Memory Modules on page 73 Replace the cooling shroud See Installing the Cooling Shroud on page 61 Replace the system cover See Closing the System on page 59 Reconnect the system and peripherals to their electrical outlets and turn on the system Installing System Components Installing System Components 107 108 Installing System Components Troubleshooting Your System Safety First For You and Your System A WARNING Whenever you need to lift the system get others to assist you To avoid injury do not attempt to lift the system by yourself A WARNING Before removing the system cover disconnect all power then unplug the AC power cord and then disconnect all peripherals and all LAN lines A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage du
87. rom the system See Installing System Components on page 51 e Cooling shroud e Hard drives e Backplane e Expansion card riser e Power supplies e Fans e Processors and heat sinks e Memory modules Let the system dry thoroughly for at least 24 hours Reinstall the components you removed in step 3 Close the system See Closing the System on page 59 Reconnect the system to the electrical outlet and turn on the system and attached peripherals If the system does not start properly see Getting Help on page 133 If the system starts properly shut down the system and reinstall all of the expansion cards that you removed See Installing the Expansion Card on page 80 If the system fails to start see Getting Help on page 133 Troubleshooting Your System 113 Troubleshooting a Damaged System VAN CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 58 Ensure that the following components are properly installed e Expans
88. s Warning EHCI See Troubleshooting a USB Device on controller page 110 disabled It Ifthe problem persists see Getting requires 64 Help on page 133 bit data support in the BIOS 8301 Yes Not enough See Troubleshooting System Memory space in on page 117 Runtime area If the problem persists see Getting SMBIOS data Help on page 133 will not be available 8302 Yes Not enough See Troubleshooting System Memory space in on page 117 Runtime area If the problem persists see Getting SMBIOS data Help on page 133 will not be available 8601 Yes Error iBMC Remove AC power to the system for Not 10 seconds and restart the system Responding If the problem persists see Getting Help on page 133 About Your System 33 Code Log iniBMC Error Message Corrective Action 8701 Yes Insufficient Remove AC power to the system for Runtime space 10 seconds and restart the system for MPS data Ifthe problem persists see Getting System may Help on page 133 operate in PCI or Non MPS mode 34 About Your System Beep Codes The following table describes the system pre post beep codes Table 1 10 Pre Post Beep Codes Number of Beeps Description l No media 2 Boot block BIOS file absent 3 Insert next diskette in A 4 Flash program successful 5 Read file error 7 No flash present 8 Floppy controller error 10 Flash erase error 11 Flash program error 12 Wrong BI
89. s still indicated go to step 13 Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 58 Troubleshooting Your System 117 118 10 11 12 13 14 15 16 17 18 19 20 Remove the cooling shroud See Removing the Cooling Shroud on page 60 Check the memory channels and ensure that they are populated correctly See General Memory Module Installation Guidelines on page 68 Reseat the memory modules in their sockets See Installing Memory Modules on page 73 Replace the cooling shroud See Installing the Cooling Shroud on page 61 Close the system See Closing the System on page 59 Reconnect the system to its electrical outlet and turn on the system and attached peripherals Enter the System Setup program and check the system memory setting See System Memory Settings on page 40 If the problem is not resolved proceed with the next step Turn off the system and attached peripherals and disconnect the system from the power source Open the system See Opening the System on page 58 If an error message indicates a specific memory module as faulty swap or replace the module To troubleshoot an unspecified faulty memory module replace the memory module in the first DIMM socket with a module of the same type and capacity See Installing Memory Modules on page 73 Close the system
90. serial console must be capable of supporting the functionality documented in the ANSI Terminal Definition 38 Using the System Setup Program Main Menu The main menu displays information about your system board and BIOS Main Screen Figure 2 1 System Setup Program Main Screen BIOS SETUP UTILITY Main Advanced Boot Server Security Exit System Overview Use ENTER TAB AMIBIOS or SHIFT TAB to Version C9903B01 select Build Date 02 09 10 Processor Use or to Intel R Xeon R CPU E5540 2 53GHz confisure svstem time Speed 2533MHz 8 M Count i2 System Memory Size 2048MB lt gt Select Screen It Select Item System Time 10 10 10 Change Field System Dat Sun 01 06 2008 ystem Date Pour 01 067 l Tab Select Field F1 General Help F10 Save and Exit Esc Exit V02 66 c Copyright 1985 2009 American Megatrends Inc NOTE The options for the System Setup program change based on the system configuration K NOTE The System Setup program defaults are listed under their respective options in the following sections where applicable 39 Using the System Setup Program AMIBIOS Settings Option Description Version Displays the BIOS version Check this version number when updating BIOS from the manufacturer Build Date Displays the date the BIOS was created Processor Settings Option Description Type Displays the type of processo
91. sing the System on page 59 Reconnect the system and peripherals to their electrical outlets and turn on the system Opening and Closing the System A WARNING Whenever you need to lift the system get others to assist you To avoid injury do not attempt to lift the system by yourself A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Opening the System 1 Turn off the system including any attached peripherals and disconnect the system from its electrical outlet Remove the securing screw on the top of the system See Figure 3 6 Press down the locking button and with your palms on the traction pad slide and lift the cover away from the system 58 Installing System Components Figure 3 6 Opening and Closing the System y 1 locking button 2 screw 3 system cover 4 traction pad Closing the System 1 Place the cover on the chassis and offset it slightly toward the back of the system so that the hooks on the sides of the cover fit over the corresponding slots on the sides of the chassis 2 Slide the cover toward the front of the chassis till the screw hole on the cover
92. stalling the Mezzanine Card 10 GbE LAN A CAUTION Many repairs may only be done by a certified service technician 90 You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product If you are installing a mezzanine card for the first time remove the two screws securing the mezzanine card cover and remove the cover See Figure 3 19 Install a label bracket that has slots for connecting the mezzanine cards Align the spacer pins on the mezzanine card with the holes on the system board K NOTE The three spacer pins must be inserted through the board for proper installation of the mezzanine card Secure the board using the screw See Figure 3 19 Replace the expansion card riser assembly See Installing the Expansion Card Riser on page 77 Replace the cooling shroud See Installing the Cooling Shroud on page 61 Replace the system cover See Closing the System on page 59 Reconnect the system and peripherals to their electrical outlets and turn on the system Installing System Components Power Supplies A WARNING Whenever you need to lift the system get others to assist you To avoid injury do not attempt to lift the system by yourself VAN CAUTIO
93. sue NMI e Uncorrectable Fatal and Uncorrectable errors issue NMI e Correctable Issues NMI on all errors iBMC LAN Configuration Option Description Channel Number Displays channel number of iBMC Channel Number Status 01 default Displays channel number status of iBMC iBMC LAN Port Configuration Shared NIC default Select the iBMC LAN Port Configuration type DHCP Enabled Enables or disables the iBMC to get the LAN IP from Disabled default a DHCP server IP Address Enter an IP address in decimal in the form of XXX XXX XXX XXX XXX less than 256 and in decimal only Subnet Mask Enter a Subnet Mask in decimal in the form of XXX XXX XXX XXX XXX less than 256 and in decimal only Gateway Address Enter Gateway Address in decimal in the form of XXX XXX XXX XXX XXX less than 256 and in decimal only Current MAC Address in iBMC Displays the MAC address of iBMC IPV6 Mode Enable or disable IPv6 support in iBMC 48 Using the System Setup Program Option Description IPv6 AutoConfig Enable or disable IPv6 auto config IPv6 Prefix Length Enter the Pv6 prefix length in decimal in the form of xxx xxx less than 128 and in decimal only IPv6 IP Address Enter IPv6 address in string form IPv6 Gateway Address Enter IPv6 Gateway address in string from Remote Access Configuration Option Description Remote Access Enabled default Sel
94. t 100 Mbps Green off Link at 10 Mbps 16 About Your System Power and System Board Status Codes The LEDs on the system front and back panel display status codes during system startup All systems share the same LEDs on the front and back panel Table 1 6 lists the status associated with the codes Table 1 6 Power and System Board Indicator Codes Power On Indicator Condition Steady green amber off Power is on Green off blinks amber iBMC critical condition event in power off mode S4 S5 Green blinks amber iBMC critical condition event in power on mode S0 S1 Table 1 7 System Identification Indicators System Identification Indicator Condition Steady blue IPMI OEM command is set Option on Web is chosen Blinks blue Identify button is pressed IPMI chassis Identified command is executed S3 Mode 4s 1s Interval Blinks blue continuously four seconds on off Power event in power standby mode S3 Blue off Turned off by IPMI chassis identify command or ID button press identification off Table 1 8 Power Indicator Codes Power Indicator Condition Steady green Power is on Steady yellow Power supply faulty UVP OVP OCP SCP OTP Fan Fault About Your System 17 Power Indicator Condition Yellow off Power supply is off or AC input voltage is out of normal operating range 90 264 VAC Blinks green
95. tel processors from Pentium Pro onwards except Intel Pentium 4 that have a maximum CPUID input value of only 02h or 03h Intel R Virtualization Tech Enabled default Enable this option when the processor supports VT A full reset is needed to change its state Execute Disable Bit Capability Enabled default When Disabled forces the XD feature flag to always return 0 Active Processor Cores Sets the number of cores to enable in each processor All default package Intel R HT Technology When Disabled allows only one thread per enabled core Enabled default Intel R SpeedStep TM tech Enabled for OS default Allows the clock speed of the processor to be dynamically changed by software Intel R TurboMode tech Allows processor cores to run faster than marked Enabled default frequency in specific condition Intel R C STATE tech CState CPU idle is set to C1 C2 C3 C6 Enabled default C3 State Disabled default Selects C3 state C6 State Enabled default Selects C6 state Using the System Setup Program 41 Option Description NUMA Support When Enabled executes software for NUMA aware OS Disabled default When Disabled allows better memory access performance for non NUMA OS Memory Configuration Option Description Current Memory Displays the current memory frequency Frequency Memory Turbo Mode Enables disables the m
96. ting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Tum off the system including any attached peripherals and disconnect the system from its electrical outlet Open the system See Opening the System on page 58 Remove the cooling shroud See Removing the Cooling Shroud on page 60 4 Grasp the expansion card riser assembly firmly and pull it out from the connector on the system board See Figure 3 12 5 Lift the expansion card riser assembly out of the system board See Figure 3 12 6 Remove the four securing screws on the expansion card riser assembly and slide the expansion card riser out See Figure 3 13 Installing System Components 75 Figure 3 12 Removing and Installing the Expansion Card Riser Assembly 1 expansion card riser assembly 2 expansion card riser assembly connector 76 Installing System Components Figure 3 13 Removing and Installing the Expansion Card Riser 1 expansion card riser assembly 2 expansion card riser 3 screws 4 Installing the Expansion Card Riser A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directe
97. tlets and turn on the system K NOTE When installing hot swapping or hot adding a new power supply in a system with two power supplies allow several seconds for the system to recognize the power supply and determine its status The power supply status indicator turns green to signify that the power supply is functioning properly See Figure 1 3 92 Installing System Components Removing the Power Supply Blank CAUTION To ensure proper system cooling the power supply blank must be installed in power supply bay PS2 in a non redundant configuration Remove the power supply blank only if you are installing a second power supply To remove the power supply blank remove the screw and pull outward on the blank Installing the Power Supply Blank NOTE Install the power supply blank only in power supply bay 2 Align the blank with the power supply bay and insert the blank into the chassis until it clicks into place Secure with screw Power Distribution Board A WARNING Whenever you need to lift the system get others to assist you To avoid injury do not attempt to lift the system by yourself A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty
98. trical outlet Open the system See Opening the System on page 58 Remove the cooling shroud See Removing the Cooling Shroud on page 60 Slide the cable cover on the side of the system toward the back of the system to remove it l Installing System Components 5 Disconnect the LED signal cable from the front panel connector on the system board See Figure 5 3 6 Remove the screw securing the LED panel cover to the chassis and slide the cover out See Figure 3 25 7 Remove the two screws securing the control panel assembly to the chassis See Figure 3 25 8 Remove the control panel assembly Figure 3 25 Removing the Control Panel Assembly 1 cable cover 2 chassis 3 front LED board 4 screws 3 5 front LED cover Installing System Components 101 Installing the Control Panel Assembly A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Place the control panel assembly onto the front of the system and secure in place with the two screws Replace the control panel assembly cover and secure it with the screw Connect the LED signal cable to the front panel conn
99. untry or region from the interactive world map When you select a region the countries for the selected regions are displayed Select the appropriate language under the country of your choice Select your business segment The main support page for the selected business segment is displayed Select the appropriate option depending on your requirement Getting Help 123 124 Getting Help Index Numerics 10 GbE LAN Mezzanine Card 88 10 GbE LAN Mezzanine card installing 90 removing 88 A about your system 9 backplane installing 100 removing 98 batteries troubleshooting 114 battery troubleshooting the RAID card battery 120 battery system installing 102 removing 103 blank power supply 93 BMC LAN configuring 8 boot menu 45 boot settings configuring 5 C closing system 59 configuring BMC LAN 48 boot settings 45 IDE 42 memory 42 processor 41 remote access 49 super IO 43 USB 43 contacting Dell 133 control panel assembly installing 102 removing 100 cooling fan installing 96 removing 95 cooling fans troubleshooting 116 cooling shroud 60 removing 57 60 Index 135 damaged systems troubleshooting 114 Dell contacting 133 DIMMs See memory modules DIMMs E exit menu 50 expansion card troubleshooting 121 expansion cards SAS controller 81 expansion card riser installing 77 removing 75 F features back pan
100. upply can be A A extremely dangerous CAUTION System components and electronic circuit boards can be damaged by discharge of static electricity CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product To avoid injury to yourself or damage to your system follow these guidelines Always disconnect the system from the power outlet whenever you are working inside the system case If possible wear a grounded wrist strap when you are working inside the system case Alternatively discharge any static electricity by touching the bare metal chassis of the system case or the bare metal body of any other grounded appliance Hold electronic circuit boards by the edges only Do not touch the components on the board unless it is necessary to do so Do not flex or stress the circuit board Leave all components inside the static proof packaging until they are ready for installation Recommended Tools Phillips screwdriver Flat tipped screwdriver Installing System Components 51 Inside the System A CAUTION Many repairs may only be done by a certified service technician You should only p
101. ure not to touch the middle of the memory module 6 Lift out the memory module Replace the cooling shroud See Installing the Cooling Shroud on page 61 Close the system See Closing the System on page 59 Reconnect the system to its electrical outlet and turn on the system including any attached peripherals 72 Installing System Components Figure 3 11 Removing and Installing a Memory Module 1 1 memory module 2 memory module socket ejectors 2 3 alignment key Installing Memory Modules A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Locate the memory module sockets See Figure 5 3 2 Press the ejectors on the memory module socket down and out as shown in Figure 3 11 to allow the memory module to be inserted into the socket Handle each memory module only on either card edge making sure not to touch the middle of the memory module 3 Align the memory module s edge connector with the alignment key of the memory module socket and insert the memory module in the socket Installing System Components 73 74 NOTE The memory module socket has an alig
102. ystem on page 59 Reconnect your system and peripherals to their electrical outlets and turn on the system Mezzanine Card 10 GbE LAN Removing the Mezzanine Card 10 GbE LAN FX CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from its electrical outlet 2 Open the system See Opening the System on page 58 Remove the cooling shroud See Removing the Cooling Shroud on page 60 4 Remove the expansion card riser assembly See Removing the Expansion Card Riser on page 75 Remove the three spacer pins and the screw on the mezzanine card Remove the two screws securing the bracket and remove the card See Figure 3 19 7 Ifyou are not installing another mezzanine card install the mezzanine card cover and secure with two screws See Figure 3 19 88 Installing System Components Figure 3 19 Removing and Installing the Mezzanine Card 10 GbE LAN 1 mezzanine card 10 GbE LAN 2 mezzanine card cover 3 screws 3 4 back panel 5 spacer pins 3 Installing System Components 89 In

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