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Dell PowerEdge 2970 Hardware Owner's Manual

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1. DE 1 PCleslot1 2 PCleslot2 3 PCleslot3 4 power supply bay 1 PS1 5 power supply bay 2 PS2 6 system identification button 7 system status indicator 8 system status indicator 9 NIC2 connector connector 10 NIC1 connector 11 USB connectors 2 12 video connector 13 serial connector 14 remote access controller connector optional Connecting External Devices When connecting external devices to your system follow these guidelines e Most devices must be connected to a specific connector and device drivers must be installed before the device operates properly Device drivers are normally included with your operating system software or with the device itself See the documentation that accompanied the device for specific installation and configuration instructions e Always attach external devices while your system and the device are turned off Next turn on any external devices before turning on the system unless the documentation for the device specifies otherwise For information about individual connectors see Jumpers and Connectors on page 139 For information about enabling disabling and configuring I O ports and connectors see Using the System Setup Program on page 37 About Your System 17 18 Power Indicator Codes The power button on the front panel controls the power to the system from the system s power supplies The power indicator lights green when the system
2. 136 Using the Custom Test Options 0 0 4 136 Selecting Devices for Testing 2 0 0 0 0 eee 136 Selecting Diagnostics Options 2 2 2 ee eee 137 Viewing Information and Results 2 137 Jumpers and Connectors 139 System Board Jumpers 02 000000 eee eae 139 System Board Connectors 0 00000 eens 141 SAS SATA Backplane Board Connectors 143 Sideplane Board Connectors 2220000 144 Expansion Card Riser Board Components and PCle Buses 144 Disabling a Forgotten Password 0005 145 Getting Helpar tonnen Aann eed eS 147 Technical Assistance 2 00 000000 ee eae 147 Online Services sirni ne woe Sete po a ee ee bh ee 147 AutoTech Service e catre ni ee ees 148 Automated Order Status Service ooa aaa a 148 Technical Support Service aoaaa aaa 148 Dell Enterprise Training and Certification 149 Contents Problems With Your Order 00 000008 149 Product Information 22 22 02000 a eee 149 Returning Items for Warranty Repair orCredit 149 Before Yo Call z tanri dese a Bie Sect i ea Sede 150 Contacting Dell 2 Luana haaa ee 152 GOSS AY es tic Bitte 8 Rl Oh Eee nd fe WERE Od 175 Indek Saat ona tienes nite tases yale Ea BR yk ecu eau 183 Contents 9 10 Contents A
3. 4 11 Accessing System Features During Startup 12 Front Panel Features and Indicators 13 Hard Drive Indicator Codes 2 2 ee ee 15 Back Panel Features and Indicators 17 Connecting External Devices 2 2 0 0 0 0 000 ee 17 Power Indicator Codes unaa eee enue 18 NiCIndicatorCodes 0 0 0 eee eee ees 19 LCD Status Messages 0 0 0 0 eee eee eee 20 Solving Problems Described by LCD Status Messages 27 Removing LCD Status Messages 000 0000 28 System Messages 10 0 ee ee es 28 Warning Messages 2 0000 eee eee ee eee 35 Diagnostics Messages 2 0 0 eee ee 35 Alert Messages 22 662655 45 RR GR Ee RES eee Sm 36 2 Using the System Setup Program 37 Entering the System Setup Program 4 37 Responding to Error Messages aaau aaa a 37 Using the System Setup Program aoaaa aa 38 System Setup Options aaa ee 38 Main Sereen g eatre sa ole ae See ge a Poe Rita en Sar els ne 38 Memory Information Screen 2 2 ee ee 41 CPU Information Screen aoaaa aa ee 41 Integrated Devices Screen nonna aa ee 42 Serial Communication Screen aoaaa a 43 Contents 3 4 System Security Screen 2 2 ee ee 44 Exit SCRGGM sc os aaa a eves oe Hw le BS echoes ec oe tes 45 System and Setup Password Features
4. Figure 3 33 SAS SATA Backplane Board Removal 1 drive carrier 2 SAS backplane board release 3 SAS SATA backplane board pin 4 securing slots 12 5 securing tabs 12 Installing the SAS SATA Backplane Board A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Place the SAS SATA backplane board so that the securing tabs on the drive cage are fully inserted into the securing slots on the backplane board See Figure 3 33 2 Pull the backplane board release pin See Figure 3 33 3 While pulling the release pin tilt the backplane board toward the front of the system until it stops then release the release pin and ensure that it snaps into place 4 Reinstall the SAS controller daughter card See Installing a SAS Controller Daughter Card on page 65 5 Reattach the SAS controller daughter card cables 108 Installing System Components 6 Reinstall the hard drives See Installing a Hot Plug Hard Drive on page 58 K NOTE Reinstall the hard drives in the same drive bays from which they were removed 7 Ifapplicable reconnect the optical drive power cable to the backplane board See Installing the Optical Drive on page 83 8 Close the system See Closing the System on page 56
5. Problem e Error message indicates a diskette drive problem Action A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the ao To Aa O N 10 11 12 13 components inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge Enter the System Setup program and verify that the diskette drive is configured correctly See Using the System Setup Program on page 37 Open or remove the bezel See Front Bezel on page 53 Run the appropriate online diagnostic test See Using Server Administrator Diagnostics on page 135 Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening and Closing the System on page 55 Ensure that the diskette drive interface cable is securely connected to the diskette drive and the system board Close the system See Opening and Closing the System on page 55 Reconnect the system to the electrical outlet and turn on the system and attached peripherals Run the appropriate online diagnostic test to see whether the diskette drive works correctly Turn off the system and attached peripherals and disconnect the system from its electrical outlet Open the system See Opening and Closing the System on page 55 Remove all exp
6. installing 69 removing 70 removing center riser 104 control panel assembly 109 cooling fan 63 removing continued cooling shroud 74 diskette drive 84 diskette drive from drive carrier 86 expansion card cage 77 fan bracket 76 hard drive blank 57 hard drive from a drive carrier 59 hard drives 57 left riser 103 left riser board 102 memory 95 optical drive 82 optical drive from tray 83 PCle expansion cards 74 power supply 61 power supply blank 62 processor 96 RAC card 79 RAID battery 70 SAS controller card 68 SAS SATA backplane board 107 sideplane board 105 system board 111 tape drive 87 tape drive cable retention bracket 89 replacing bezel 55 cooling fan 64 expansion card cage 79 fan bracket 77 power supply 62 system battery 100 system board 111 Index 185 replacing continued tape drive cable retention bracket 89 S safety 115 SAS configuration utility keystroke 12 SAS controller card cabling 67 68 installing 65 removing 68 SAS SATA backplane board connectors 143 installing 108 removing 107 SATA tape drive See tape drive SCSI tape drive See tape drive securing your system 44 46 serial I O device connector 17 troubleshooting 119 setup password 48 sideplane board installing 107 removing 105 186 Index startup keystrokes 12 support contacting Dell 151 152 system board connec
7. 15 16 Table 1 3 lists the drive indicator patterns for RAID hard drives Different patterns are displayed as drive events occur in the system For example if a hard drive fails the drive failed pattern appears After the drive is selected for removal the drive being prepared for removal pattern appears followed by the drive ready for insertion or removal pattern After the replacement drive is installed the drive being prepared for operation pattern appears followed by the drive online pattern K NOTE For non RAID configurations only the drive activity indicator is active The drive status indicator is off Table 1 3 Hard Drive Indicator Patterns for RAID Condition Drive Status Indicator Pattern Identify drive preparing for Blinks green two times per second removal Drive ready for insertion or Off removal Drive predicted failure Blinks green amber and off Drive failed Blinks amber four times per second Drive rebuilding Blinks green slowly Drive online Steady green Rebuild aborted Blinks green three seconds amber three seconds and off six seconds About Your System Back Panel Features and Indicators Figure 1 3 shows the controls indicators and connectors located on the system s back panel Figure 1 3 Back Panel Features and Indicators oooo ooooo oooc ooo000 oooocooooo p2ooo0cooooog DO Pie
8. 81 Removing the Optical Drive from the System A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Turn off the system including any attached peripherals and disconnect the system from its electrical outlet 2 Open the system See Opening the System on page 55 3 Disconnect the optical drive cable and the power cable from the back of the optical drive tray 4 To remove the optical drive pull up on the blue release tab at the back of the optical drive tray and push the tray out of the system See Figure 3 20 Figure 3 19 Removing and Installing the Optical Drive Tray 1 optical drive 2 power cable 3 optical drive cable 4 optical drive release tab 5 __ optical drive tray 82 Installing System Components Installing the Optical Drive 1 ao To FF WwW N Align the optical drive tray with its opening in the front panel See Figure 3 19 Slide in the drive tray until the tray snaps into place Connect the optical drive cable and the power cable to the back of the drive tray Close the system See Closing the System on page 56 Replace the bezel See Replacing the Front Bezel on page 55 Reconnect your system and peripherals to their electrical outlets and turn on the
9. NOTE You do not need to disconnect the control panel cable from the sideplane to complete the memory key installation 5 Press inward on the sideplane release tabs lift the sideplane up enough to clear the system board pins and rotate the end of the sideplane upward See Figure 3 32 70 Installing System Components 6 Holding the sideplane in place locate the USB connector on the sideplane see Figure 6 4 and install the USB memory key onto the board See Figure 3 13 7 Replace the sideplane into the system 8 Reconnect the optical drive cable if present 9 Reinstall the SAS controller card See Installing a SAS Controller Daughter Card on page 65 10 Close the system See Closing the System on page 56 Figure 3 13 Installing an Internal USB Key 1 internal USB connector 2 USB memory key 3 sideplane latch 4 sideplane Installing System Components 71 72 Expansion Cards The system supports up to three PCI Express PCIe expansion cards The PCIe left riser board provides one full length PCIe x8 lane expansion slot and one half length PCIe x4 lane expansion slot The half height center riser board features one PCIe x8 lane expansion slot The three expansion card slots are on separate buses Expansion Card Installation Guidelines To identify expansion slots see Expansion Card Riser Board Components and PCle Buses on page 144 K NOTE The expansion card slots are not hot pluggable K NOTE Although the P
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11. Closing the System on page 56 Installing System Components SAS Controller Daughter Card Your system includes a dedicated slot on the sideplane for a SAS controller daughter card The SAS controller provides the SAS storage subsystem for your system s internal hard drives supporting either SAS or SATA hard drives Both RAID and non RAID versions of the controller are available for your system The non RAID SAS controller supports up to four SAS or SATA internal hard drives All hard drives must be either SAS or SATA mixed SAS SATA drive configurations are not supported and the drives must occupy the active drive bays 0 through 3 The optional SAS RAID controller supports up to eight SAS or SATA internal hard drives and allows you to set up the drives in a RAID configuration All hard drives in the configuration must be either SAS or SATA and all drive bays are active See the RAID user documentation for information on the available RAID configurations and for instructions on how to set up a RAID Although the cabling for the two types of daughter cards is different the SAS controller daughter card has only one connector while the SAS RAID controller daughter card has two both cards install into the sideplane as described below The RAID version of the SAS controller daughter card is shown in Figure 3 9 Installing a SAS Controller Daughter Card NOTICE When installing a SAS RAID controller do not press on the RAID card DIMM
12. Control Panel Assembly Service only Procedure K NOTE The control panel assembly consists of two separate modules the display module and the control panel circuit board Use the following instructions to remove and install either module Removing the Control Panel Assembly A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 If applicable remove the bezel See Removing the Front Bezel on page 54 2 Turn off the system and attached peripherals and disconnect the system from the electrical outlet and peripherals 3 Open the system See Opening the System on page 55 4 Disconnect the control panel cable at back of the control panel board See Figure 3 34 NOTICE Do not pull on the cable to unseat the connector Doing so can damage the cable a Squeeze the metal tabs on the ends of the cable connector b Gently work the connector out of the socket Disconnect the display module cable from the control panel board See Figure 3 34 6 Remove the three screws that secure the control panel board to the system chassis and remove the board See Figure 3 34 7 Remove the display module a Insert the end of paper clip into the hole on the right side of the display module and gently pry
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14. e Run tests individually or collectively e Control the sequence of tests e Repeat tests e Display print or save test results e Temporarily suspend testing if an error is detected or terminate testing when a user defined error limit is reached e View help messages that briefly describe each test and its parameters e View status messages that inform you if tests are completed successfully e View error messages that inform you of problems encountered during testing When to Use the System Diagnostics If a major component or device in the system does not operate properly component failure may be indicated As long as the microprocessor and the system s input output devices monitor keyboard and diskette drive are functioning you can use the system diagnostics to help identify the problem Running the System Diagnostics 135 Running the System Diagnostics The system diagnostics is run from the utility partition on your hard drive NOTICE Use the system diagnostics to test only your system Using this program with other systems may cause invalid results or error messages In addition use only the program that came with your system or an updated version of that program 1 As the system boots press lt F10 gt during POST 2 From the utility partition main menu select Run System Diagnostics or select Run Memory Diagnostics if you are troubleshooting memory When you start the system diagnostics a message i
15. gt key The system prompts you to enter and verify the password If a character is illegal for password use the system beeps K NOTE The setup password can be the same as the system password If the two passwords are different the setup password can be used as an alternate system password However the system password cannot be used in place of the setup password You can use up to 32 characters in your password As you press each character key or the spacebar for a blank space a placeholder appears in the field The password assignment is not case sensitive However certain key combinations are not valid If you enter one of these combinations the system beeps To erase a character when entering your password press lt Backspace gt or the left arrow key After you verify the password the Setup Password setting changes to Enabled The next time you enter the System Setup program the system prompts you for the setup password A change to the Setup Password option becomes effective immediately restarting the system is not required Operating With a Setup Password Enabled If Setup Password is set to Enabled you must enter the correct setup password before you can modify most of the System Setup options When you start the System Setup program the program prompts you to enter a password If you do not enter the correct password in three attempts the system lets you view but not modify the System Setup screens with the fo
16. high capacity hard drives can take a number of hours to format Removing a Drive Blank NOTICE To maintain proper system cooling all empty hard drive bays must have drive blanks installed If you remove a hard drive carrier from the system and do not reinstall it you must replace the carrier with a drive blank Remove the drive blank as you would the 2 5 inch hard drive carrier 1 Remove the front bezel if attached See Removing the Front Bezel on page 54 2 Open the drive blank release handle to release the blank See Figure 3 5 3 Slide the drive blank out until it is free of the drive bay Installing a Drive Blank Install the hard drive blank as you would a 2 5 inch hard drive carrier 1 Remove the front bezel if attached See Removing the Front Bezel on page 54 2 Open the handle on the drive blank 3 Insert the drive blank into the drive bay until the blank is fully seated 4 Close the handle to lock the blank in place 5 Replace the front bezel if it was removed in step 1 Removing a Hot Plug Hard Drive 1 Remove the front bezel if attached See Removing the Front Bezel on page 54 2 From the RAID management software prepare the drive for removal and wait until the hard drive indicators on the drive carrier signal that the drive can be removed safely See your SAS RAID controller documentation for information about hot plug drive removal If the drive has been online the green activity fault indicator will flash as the
17. installed in a system most EEPROM chips can only be rewritten with special programming equipment format To prepare a hard drive or diskette for storing files An unconditional format deletes all data stored on the disk FSB Front side bus The FSB is the data path and physical interface between the processor and the main memory RAM ft Feet FTP File transfer protocol g Gram s G Gravities Gb Gigabit s 1024 megabits or 1 073 741 824 bits GB Gigabyte s 1024 megabytes or 1 073 741 824 bytes However when referring to hard drive capacity the term is usually rounded to 1 000 000 000 bytes graphics mode A video mode that can be defined as x horizontal by y vertical pixels by z colors group As it relates to DMI a group is a data structure that defines common information or attributes about a manageable component guarding A type of data redundancy in which a set of physical drives stores data and an additional drive stores parity data See also mirroring striping and RAID h Hexadecimal A base 16 numbering system often used in programming to identify addresses in the system s RAM and I O memory addresses for devices In text hexadecimal numbers are often followed by h headless system A system or device that functions without having a keyboard mouse or monitor attached Normally headless systems are managed over a network using an Internet browser
18. technical support web site Write fault Faulty diskette optical diskette drive See Troubleshooting a Diskette Drive deite tait ou Boies de assembly hard drive or hard drive on page 126 Troubleshooting an drave subsystem Optical Drive on page 127 and Troubleshooting a Hard Drive on page 129 NOTE For the full name of an abbreviation or acronym used in this table see the Glossary on page 175 Warning Messages A warning message alerts you to a possible problem and prompts you to respond before the system continues a task For example before you format a diskette a message will warn you that you may lose all data on the diskette Warning messages usually interrupt the task and require you to respond by typing y yes or n no K NOTE Warning messages are generated by either the application or the operating system For more information see the documentation that accompanied the operating system or application Diagnostics Messages When you run system diagnostics an error message may result Diagnostic error messages are not covered in this section Record the message on a copy of the Diagnostics Checklist in Getting Help on page 147 and then follow the instructions in that section for obtaining technical assistance About Your System 35 Alert Messages Systems management software generates alert messages for your system Alert messages include information status warning and failure messages for d
19. 10 Torx driver Wrist grounding strap Installing System Components 51 Inside the System A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge In Figure 3 1 the bezel and system cover are removed to provide an interior view of the system Figure 3 1 Inside the System 1 RAID battery optional 2 4 power supply bay 5 7 power supplies 1 or 2 8 10 heatsinks and 11 microprocessors 1 or 2 13 slimline optical drive optional 14 16 control panel 52 Installing System Components SAS controller or optional SAS RAID controller daughter card cooling shroud center riser PCle slot 1 hot pluggable fans 4 media bay for optional diskette drive and or tape drive sideplane expansion card cage and left riser PCle slots 2 and 3 memory modules up to 8 SAS SATA backplane SAS or SATA hard drives up to 8 The system board holds the system s control circuitry and other electronic components Several hardware options such as the microprocessors and memory are installed directly on the system board The expansion card cage containing the left riser accommodates one full length and one half length PCle expansion cards while the center riser accommodates one half leng
20. 4 45 Using the System Password 0 0000 eee eee 46 Using the Setup Password 2 2 eee eee eee 48 Disabling a Forgotten Password 0 000004 49 Baseboard Management Controller Configuration 2 49 Entering the BMC Setup Module 004 49 BMC Setup Module Options 0 0 0000 49 Installing System Components 51 Recommended Tools 0 00000 eee neue 51 Inside the System 2 4 08 ws gens fe eg ee ee a ed 52 Front Bezel 66 25 4 8 2 WRA GER REO ORS Cae leew AG es 53 Removing the Front Bezel 200000202 54 Replacing the Front Bezel 022 000000 55 Opening and Closing the System 004 55 Opening the System 2 2 a 55 Closing the System 2 2 a 56 Hard Drives lt h a5 See AG ER RAE ORAS eh Ga a eRe 56 Removing a Drive Blank 0000000000 57 Installing a Drive Blank nnana aaa 57 Removing a Hot Plug Hard Drive a a anaa aaa 57 Installing a Hot Plug Hard Drive annaa aaa a 58 Replacing a Hard Drive Carrier nahua aaa 59 Removing a Hard Drive From a Hard Drive Carrier 59 Installing a Hard Drive Into a Drive Carrier 59 Power Supplies 00 32 0 2 i aa e a ETE a k oa OE a EN 60 Removing a Power Supply oaa aaa a 61 Replacing a Power Supply n on aaa a 62 Removing the Power Supply Blank onana 62 Installing t
21. 4 LCD panel Provides system ID status information and system error messages The LCD lights during normal system operation Both the systems management software and the identification buttons located on the front and back of the system can cause the LCD to flash blue to identify a particular system The LCD lights amber when the system needs attention and the LCD panel displays an error code followed by descriptive text NOTE If the system is connected to AC power and an error has been detected the LCD lights amber regardless of whether the system has been powered on 5 USB connectors 2 e lt Connects USB devices to the system The ports are USB 2 0 complaint 6 Video connector Ol Connects a monitor to the system 7 Hard drives 8 Eight 2 5 inch hot plug 8 Optical drive optional One optional slimline CD DVD or CD RW DVD drive NOTE DVD devices are data only 9 Media bay Bay for optional diskette drive and or tape drive 14 About Your System Hard Drive Indicator Codes The hard drive carriers have two indicators the drive activity indicator and the drive status indicator See Figure 1 2 In RAID configurations the drive status indicator lights to indicate the status of the drive In non RAID configurations only the drive activity indicator lights the drive status indicator is off Figure 1 2 Hard Drive Indicators 1 drive status indicator green 2 green drive activity indicator and amber About Your System
22. 5 retention standoff 6 support standoff holes 2 7 support standoffs 2 5 Pull back slightly on one of the blue retention standoff tabs and gently work the edge of RAC card off of the standoff Repeat for the other retention standoff 6 Angle the free end of the RAC card up and pull the card away from the support standoffs 7 Ifyou are not replacing the RAC card disconnect and remove the ribbon cables from the system board and close the system See Closing the System on page 56 NOTICE When detaching the RAC cables from the system board squeeze the metal ends of the cable connectors and gently work the connector out of the socket Do not pull on the cable to unseat the connector Doing so can damage the cable 80 Installing System Components Installing a RAC Card A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the 9 10 components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 55 If you are installing a RAC card for the first time remove the plastic filler plug from the system back panel See Figure 3 18 Remove the center riser board See Removing the Center Riser Boa
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25. F O N oa 10 11 12 13 14 components inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge Run the appropriate online diagnostic test See Using the System Setup Program on page 37 Open or remove the bezel See Front Bezel on page 53 Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening and Closing the System on page 55 Ensure that each expansion card is firmly seated in its connector See Installing an Expansion Card on page 72 Close the system See Opening and Closing the System on page 55 Reconnect the system to the electrical outlet and turn on the system and attached peripherals If the problem persists go to the next step Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening and Closing the System on page 55 Remove all expansion cards installed in the system See Removing an Expansion Card on page 74 Close the system See Opening and Closing the System on page 55 Reconnect the system to the electrical outlet and turn on the system and attached peripherals Run the appropriate online diagnostic test If the tests fail see Getting Help on page 147 For each expansion card you removed
26. Indicators Buttons and Connectors Item Indicator Button or Connector Icon Description l Power on indicator power The power on indicator lights when the system power I button O is on The power button controls the DC power supply output to the system When the system bezel is installed the power button is not accessible NOTE When powering on the system the video monitor can take as long as 30 seconds to display an image depending on the amount of memory installed in the system NOTE On ACPI compliant operating systems turning off the system using the power button causes the system to perform a graceful shutdown before power to the system is turned off 2 NMI button v Used to troubleshoot software and device driver errors when using certain operating systems This button can be pressed using the end of a paper clip Use this button only if directed to do so by qualified support personnel or by the operating system s documentation About Your System 13 Table 1 2 Front Panel LED Indicators Buttons and Connectors continued Item Indicator Button or Connector Icon Description 3 System identification button a The identification buttons on the front and back panels ad can be used to locate a particular system within a rack When one of these buttons is pushed the LCD panel on the front and the blue system status indicator on the back blink until one of the buttons is pushed again
27. LCD indicates a problem with the power supplies Troubleshooting Your System Action A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Run the appropriate online diagnostics test See Using Server Administrator Diagnostics on page 135 2 Locate the faulty power supply The power supply s fault indicator is lit See Power Indicator Codes on page 18 NOTICE You can hot plug the power supplies One power supply must be installed for the system to operate The system is in the redundant mode when two power supplies are installed Remove and install only one power supply at a time in a system that is powered on Operating the system for extended periods of time with only one power supply installed without a power supply blank installed can cause the system to overheat Remove the faulty power supply See Removing a Power Supply on page 61 3 Ensure that the power supply is properly installed by removing and reinstalling it See Replacing a Power Supply on page 62 K NOTE After installing a power supply allow several seconds for the system to recognize the power supply and to determine if it is working properly The power indicator turns green to signi
28. Support Technical Support Dimension Inspiron and Electronics and Accessories Technical Support OptiPlex Latitude and Dell Precision Technical Support PowerApp PowerEdge PowerConnect and PowerVault Customer Service Transaction Sales Corporate Sales support ap dell com toll free 1 800 394 7430 toll free 1 800 394 7488 toll free 1 800 394 7478 toll free 1 800 394 7430 option 6 toll free 1 800 394 7412 toll free 1 800 394 7419 Slovakia Prague International Access Code 00 Country Code 421 168 Getting Help Online Support Technical Support Customer Service Fax Tech Fax Switchboard Sales support euro dell com czech_dell dell com 02 5441 5727 420 22537 2707 02 5441 8328 02 5441 8328 02 5441 7585 Country City International Access Code Country Code City Code Service Type Area Codes Local Numbers and Toll Free Numbers Web and E mail Address South Africa Johannesburg International Access Code 09 091 Country Code 27 City Code 11 Online Support Gold Queue Technical Support Customer Service Sales Fax Switchboard support euro dell com dell_za_support dell com 011 709 7713 011 709 7710 011 709 7707 011 709 7700 011 706 0495 011 709 7700 Southeast Asian and Pacific Countries Technical Support Customer Service and Sales Penang Malaysia 604 633 4810 Spain Madrid International Access Code 00 Co
29. Your System Troubleshooting the Video Subsystem Problem e e Monitor is not working properly Video memory is faulty Action 1 2 3 Check the system and power connections to the monitor Swap the monitor with another working monitor to see if this resolves the problem Determine whether the system has an expansion card with a video output connector In this system configuration the monitor cable should normally be connected to the connector on the expansion card not to the system s integrated video connector To verify that the monitor is connected to the correct video connector turn off the system and wait for 1 minute then connect the monitor to the other video connector and turn the system on again Determine whether the system has monitors attached to both the front and rear video connectors The system supports only one monitor attached to either the front or rear video connector When a monitor is connected to the front panel the back panel video keyboard and mouse connectors are disabled If two monitors are attached to the system disconnect one monitor If the problem is not resolved continue to the next step If possible run the appropriate online diagnostic test See Using Server Administrator Diagnostics on page 135 If the tests run successfully the problem is not related to video hardware If the tests fail see Getting Help on page 147 Troubleshooting the Keyboard Problem Sy
30. a second power supply 62 Installing System Components Installing the Power Supply Blank To install the power supply blank insert the tab on the right edge of the blank into the slot in the power supply bay wall Rotate the blank into the power supply bay and secure with the Phillips screw System Fans The system includes four hot pluggable cooling fans Removing a System Fan A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge NOTICE The system fans are hot pluggable To maintain proper cooling while the system is on replace only one fan at a time 1 Open the system See Opening the System on page 55 A CAUTION Use caution when handling the fan until the fan blades stop spinning 2 Raise the fan handle and pull the fan straight up from the fan bracket to clear the chassis See Figure 3 8 Installing System Components 63 Figure 3 8 Removing and Installing a Cooling Fan O PWN Ne SS LED 1 fan bracket 2 fan handle 3 fan Replacing a Cooling Fan 1 Ensure that the fan handle is upright and lower the fan into its fan bracket until the fan is fully seated Then lower the fan handle until it snaps into place See Figure 3 8 2 Close the system See
31. drive is powered down When both drive indicators are off the drive is ready for removal Open the drive carrier release handle to release the drive See Figure 3 5 4 Slide the hard drive out until it is free of the drive bay Installing System Components 57 5 Ifyou do not replace the hard drive insert a drive blank in the vacated drive bay See Installing a Drive Blank on page 57 NOTICE To maintain proper system cooling all empty hard drive bays must have drive blanks installed Installing a Hot Plug Hard Drive NOTICE When installing a hard drive ensure that the adjacent drives are fully installed Inserting a hard drive carrier and attempting to lock its handle next to a partially installed carrier can damage the partially installed carrier s shield spring and make it unusable NOTICE Not all operating systems support hot plug drive installation See the documentation supplied with your operating system 1 Remove the front bezel if attached See Removing the Front Bezel on page 54 If a drive blank is present in the bay remove it See Removing a Drive Blank on page 57 Install the hot plug hard drive a Open the handle on the hard drive carrier Figure 3 5 Installing a Hot Plug Hard Drive 1 hard drive 2 drive carrier 3 drive carrier release handle 58 Installing System Components b Insert the hard drive carrier into the drive bay until the carrier contacts the backplane c Close the handle to lo
32. expansion capability certain peripheral devices such as the video adapter circuitry can be designed to run much faster than they would with a traditional expansion bus See also bus LVD Low voltage differential m Meter s mA Milliampere s 178 Glossary MAC address Media Access Control address Your system s unique hardware number on a network mAh Milliampere hour s Mb Megabit s 1 048 576 bits MB Megabyte s 1 048 576 bytes However when referring to hard drive capacity the term is often rounded to mean 1 000 000 bytes Mbps Megabits per second MBps Megabytes per second MBR Master boot record memory address A specific location usually expressed as a hexadecimal number in the system s RAM memory module A small circuit board containing DRAM chips that connects to the system board memory An area in your system that stores basic system data A system can contain several different forms of memory such as integrated memory ROM and RAM and add in memory modules DIMMs MHz Megahertz mirroring A type of data redundancy in which a set of physical drives stores data and one or more sets of additional drives stores duplicate copies of the data Mirroring functionality is provided by software See also guarding integrated mirroring striping and RAID mm Millimeter s ms Millisecond s NAS Network Attached Storage NAS
33. expansion card riser release pin See Figure 3 30 b While pulling the release pin slide the riser board away from the expansion card openings c Lift the riser board from the six securing tabs 102 Installing System Components Figure 3 30 Replacing the Left Riser Board 5 Sa 6 1 riser release pin 2 expansion card rail 3 expansion card cage 4 riser securing tabs 6 5 tab slots 3 6 tab notches 3 Installing the Left Riser Board A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Place the riser board in the expansion card cage so that the six securing tabs are fully inserted through the tab slots and notches on the riser board See Figure 3 30 2 Slide the riser board toward the expansion card openings until you feel the riser board release pin snap into place 3 Replace the expansion card cage See Replacing the Expansion Card Cage on page 79 4 Install all expansion cards in the expansion card slots See Installing an Expansion Card on page 72 5 Close the system See Closing the System on page 56 Installing System Components 103 Removing the Center Riser Board A CAUTION Only trained service technicians are authorized to remove the system cover and access a
34. host adapter A host adapter implements communication between the system s bus and the controller for a peripheral device Hard drive controller subsystems include integrated host adapter circuitry To add a SCSI expansion bus to your system you must install or connect the appropriate host adapter Hz Hertz 1 O Input output A keyboard is an input device and a monitor is an output device In general I O activity can be differentiated from computational activity ID Identification IDE Integrated drive electronics A standard interface between the system board and storage devices integrated mirroring Provides simultaneous physical mirroring of two drives Integrated mirroring functionality is provided by the system s hardware See also mirroring internal processor cache An instruction and data cache built into the processor IP Internet Protocol IPX Internet package exchange IRQ Interrupt request A signal that data is about to be sent to or received by a peripheral device travels by an IRQ line to the processor Each peripheral connection must be assigned an IRQ number Two devices can share the same IRQ assignment but you cannot operate both devices simultaneously jumper Small blocks on a circuit board with two or more pins emerging from them Plastic plugs containing a wire fit down over the pins The wire connects the pins and creates a circuit providing a simple and
35. in step 10 perform the following steps a Turn off the system and attached peripherals and disconnect the system from the electrical outlet b Open the system See Opening and Closing the System on page 55 c Reinstall one of the expansion cards d Close the system See Opening and Closing the System on page 55 Troubleshooting Your System e Run the appropriate diagnostic test If the tests fail see Getting Help on page 147 Troubleshooting the Microprocessors Problem e Error message indicates a processor problem Front panel status LCD indicates a problem with the processors or system board e A heat sink is not installed for each processor Action A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge Run the appropriate online diagnostics test See Using Server Administrator Diagnostics on page 135 Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening and Closing the System on page 55 Ensure that each processor and heat sink are properly installed See Processors on page 96 Close the system See Opening and Closing the System on page 55 Reconnect the s
36. into the closed position 4 Rotate the latch release lock in a clockwise direction to secure the cover Figure 3 4 Removing the Cover 1 latch 2 latch release lock 3 alignment J hooks Hard Drives This subsection describes how to install and configure SAS or SATA hard drives in the system s internal hard drive bays Your system features up to eight 2 5 inch hard drives All drives connect to the system board through the SAS SATA backplane board See Figure 6 3 Hard drives are supplied in special hot pluggable drive carriers that fit in the hard drive bays NOTICE Before attempting to remove or install a drive while the system is running see the documentation for the optional SAS RAID controller daughter card to ensure that the host adapter is configured correctly to support hot plug drive removal and insertion 56 Installing System Components K NOTE All installed drives must be either SAS or SATA Mixed drive configurations are not supported K NOTE It is recommended that you use only drives that have been tested and approved for use with the SAS SATA backplane board You may need to use different programs than those provided with the operating system to partition and format SAS or SATA hard drives NOTICE Do not turn off or reboot your system while the drive is being formatted Doing so can cause a drive failure When you format a hard drive allow enough time for the formatting to be completed Be aware that
37. is on The indicators on the redundant power supplies show whether power is present or whether a power fault has occurred see Figure 1 4 Table 1 4 lists the power supply indicator codes Table 1 4 Redundant Power Supply Indicators Indicator Function Power supply status Green indicates that the power supply is operational Power supply fault Amber indicates a problem with the power supply AC line status Green indicates that a valid AC source is connected to the power supply Figure 1 4 Redundant Power Supply Indicators 1 power supply status 2 power supply fault 3 AC line status About Your System NIC Indicator Codes Each NIC on the back panel has an indicator that provides information on network activity and link status See Figure 1 5 Table 1 5 lists the NIC indicator codes Figure 1 5 NIC Indicators 1 link indicator 2 activity indicator Table 1 5 NIC Indicator Codes Indicator Indicator Code Link and activity indicators are off The NIC is not connected to the network Link indicator is green The NIC is connected to a valid link partner on the network Activity indicator is amber blinking Network data is being sent or received About Your System 19 LCD Status Messages The system s control panel LCD provides status messages to signify when the system is operating correctly or when the system needs attention The LCD lights bl
38. is one of the concepts used for implementing shared storage on a network NAS systems have their own operating systems integrated hardware and software that are optimized to serve specific storage needs NIC Network interface controller A device that is installed or integrated in a system to allow connection to a network NMI Nonmaskable interrupt A device sends an NMI to signal the processor about hardware errors ns Nanosecond s NTFS The NT File System option in the Windows 2000 operating system NVRAM Nonvolatile random access memory Memory that does not lose its contents when you turn off your system NVRAM is used for maintaining the date time and system configuration information parity Redundant information that is associated with a block of data partition You can divide a hard drive into multiple physical sections called partitions with the fdisk command Each partition can contain multiple logical drives You must format each logical drive with the format command PCI Peripheral Component Interconnect A standard for local bus implementation PDU Power distribution unit A power source with multiple power outlets that provides electrical power to servers and storage systems in a rack peripheral An internal or external device such as a diskette drive or keyboard connected to a system PGA Pin grid array A type of processor socket that allows you to remove
39. key s location Replace the heatsink s and microprocessor s See Installing a Processor on page 98 Replace the memory modules See Installing Memory Modules on page 94 If applicable replace the RAC card See Installing a RAC Card on page 81 Replace the fan bracket See Replacing the Fan Bracket on page 77 Replace the fans See Replacing a Cooling Fan on page 64 Replace the cooling shroud See Installing the Cooling Shroud on page 75 Replace the expansion card cage See Replacing the Expansion Card Cage on page 79 Replace the center riser board See Installing the Center Riser Board on page 104 Replace the power supplies See Replacing a Power Supply on page 62 If applicable replace any expansion cards See Installing an Expansion Card on page 72 Close the system See Closing the System on page 56 Installing System Components 113 114 Installing System Components Troubleshooting Your System Safety First For You and Your System To perform certain procedures in this document you must remove the system cover and work inside the system While working inside the system do not attempt to service the system except as explained in this guide and elsewhere in your system documentation A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before performing any procedure see your Product Information Guide for co
40. lifting the card from the system See Figure 3 9 68 Installing System Components RAID Battery Installing a RAID Battery 1 Insert the RAID battery into the battery carrier See Figure 3 12 2 Locate the battery bay to the right of the SAS daughter card on top of the hard drive bays 3 Insert the battery carrier and RAID battery into the chassis battery carrier slots and connect the battery cable to the storage daughter card ensuring that the battery carrier is aligned and fully seated in the slots Figure 3 12 Installing a RAID Battery 1 RAID battery connector 2 battery cable 3 battery carrier RAID_BATT 4 SAS RAID controller daughter 5 chassis battery carrier slot 2 card battery Installing System Components 69 Removing a RAID Battery 1 Disconnect the cable between the RAID battery and the SAS RAID controller daughter card See Figure 3 12 2 Press down and to the left on the battery carrier to disengage the carrier from the chassis battery carrier slots 3 Gently pulling back the two guides holding the RAID battery into the battery carrier draw out the RAID battery from the battery carrier Configuring the Boot Device K NOTE System boot is not supported from an external device attached to a SAS or SCSI adapter See support dell com for the latest support information about booting from external devices If you plan to boot the system from a hard drive the drive must be attached to the primary or boot c
41. of video memory Specifies whether system memory tests are run at system boot Options are Enabled and Disabled Redundant Memory Disabled default Enables or disables the redundant memory feature When set to Spare Mode the first rank of memory on each DIMM is reserved for memory sparing See Memory Sparing Support on page 92 Redundant memory feature is disabled if the Node Interleaving field is enabled Node Interleaving If this field is enabled memory interleaving is supported if a symmetric memory configuration is installed If this field is set to disabled the default the system can support Non Uniform Memory architecture NUMA asymmetric memory configurations NOTE The Node Interleaving field must be set to Disabled when using the redundant memory feature CPU Information Screen Table 2 4 lists the options and descriptions for the information fields that appear on the CPU Information screen Table 2 4 CPU Information Screen Option Description 64 bit Specifies if the installed processor s support 64 bit extensions Core Speed Displays the clock speed of the processor s Bus Speed Displays the bus speed of the processor s Virtualization Technology Disabled default Displays when the processor s support Virtualization Technology Enabled permits virtualization software to use Virtualization Technology incorporated in the processor design This feature can only be used by sof
42. of your system s password security feature and allows you to assign and verify a new system password NOTE See Using the System Password on page 46 for instructions on assigning a system password and using or changing an existing system password Restricts access to the System Setup program in the same way that you restrict access to your system using the system password feature NOTE See Using the Setup Password on page 48 for instructions on assigning a setup password and using or changing an existing setup password Password Status Setting the Setup Password option to Enabled prevents the system password from being changed or disabled at system start up To lock the system password assign a setup password in the Setup Password option and then change the Password Status option to Locked In this state you cannot change the system password using the System Password option and cannot be disabled at system start up by pressing lt Ctrl gt lt Enter gt To unlock the system password enter the setup password in the Setup Password field and then change the Password Status option to Unlocked In this state you can disable the system password at system start up by pressing lt Ctrl gt lt Enter gt and then change the password using the System Password option Using the System Setup Program Table 2 7 System Security Screen Options continued Option Description Power Button Turns system s power off and on On an ACPI
43. page 135 If diagnostics indicates a fault follow the corrective actions provided by the diagnostic program If the problem is not resolved or if the system is not operational continue to the next step Turn off the system and attached peripherals unplug the system from the power source and press the power button and then reconnect the system to power Turn on the system and attached peripherals and as the system boots note the messages on the screen If an error message appears indicating a fault with a specific memory module go to step 12 If you receive any other system message that indicates a nonspecific memory problem continue to the next step Enter the System Setup program and check the system memory setting See Using the System Setup Program on page 37 Make any changes to the memory settings if needed If the installed memory does not match the amount of memory shown in the System Setup program proceed to the next step If the memory settings and installed memory indicate no problems proceed to step 12 Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 55 Check the memory banks and ensure that they are populated correctly See General Memory Module Installation Guidelines on page 91 Make any necessary changes If the memory modules are populated correctly continue to the next step Reseat the memory modules
44. requirements installation and basic operation of the software e Operating system documentation describes how to install if necessary configure and use the operating system software e Documentation for any components you purchased separately provides information to configure and install these options About Your System 11 12 e Updates are sometimes included with the system to describe changes to the system software and or documentation K NOTE Always check for updates on support dell com and read the updates first because they often supersede information in other documents Release notes or readme files may be included to provide last minute updates to the system or documentation or advanced technical reference material intended for experienced users or technicians Accessing System Features During Startup Table 1 1 describes keystrokes that may be entered during startup to access system features If your operating system begins to load before you enter the keystroke allow the system to finish booting and then restart your system and try again Table 1 1 Keystrokes for Accessing System Features Keystroke Description lt F2 gt Enters the System Setup program See Using the System Setup Program on page 38 lt F10 gt Opens the utility partition allowing you to run the system diagnostics See Running the System Diagnostics on page 135 lt Fl1l gt Enters the boot mode selection screen allowing you
45. reversible method of changing the circuitry in a board K Kilo 1000 Kb Kilobit s 1024 bits Glossary 177 KB Kilobyte s 1024 bytes Kbps Kilobit s per second KBps Kilobyte s per second key combination A command requiring you to press multiple keys at the same time for example lt Ctrl gt lt Alt gt lt De gt kg Kilogram s 1000 grams kHz Kilohertz KMM Keyboard monitor mouse KVM Keyboard video mouse KVM refers to a switch that allows selection of the system from which the video is displayed and for which the keyboard and mouse are used LAN Local area network A LAN is usually confined to the same building or a few nearby buildings with all equipment linked by wiring dedicated specifically to the LAN Ib Pound s LCD Liquid crystal display LED Light emitting diode An electronic device that lights up when a current is passed through it LGA Land grid array A type of processor socket Unlike the PGA the LGA interface has no pins on the chip instead the chip has pads that contact pins on the system board Linux A UNIX like operating system that runs on a variety of hardware systems Linux is open source software which is freely available however the full distribution of Linux along with technical support and training are available for a fee from vendors such as Red Hat Software local bus On a system with local bus
46. rotate the power supply handle up until the power supply is released from the chassis See Figure 3 7 Pull the power supply straight out to clear the chassis Installing System Components 61 Figure 3 7 Removing and Installing a Power Supply 1 locking tab 2 cable retention bracket 3 power supply handle Replacing a Power Supply 1 With the power supply handle in the extended position slide the new power supply into the chassis See Figure 3 7 2 Rotate the handle down until it is completely flush with the power supply faceplate and the orange snap engages See Figure 3 7 3 Insert the power cable through the cable retention bracket connect the power cable to the power supply and plug the cable into a power outlet K NOTE After installing a new power supply allow several seconds for the system to recognize the power supply and determine whether it is working properly The power supply status indicator will turn green to signify that the power supply is functioning properly See Figure 1 4 Removing the Power Supply Blank If you are installing a second power supply remove the power supply blank in the bay by pulling outward on the blank handle rotate the blank slightly to clear the bay and remove from the chassis NOTICE To ensure proper system cooling the power supply blank must be installed on the unoccupied power supply bay in a non redundant configuration Remove the power supply blank only if you are installing
47. status of multiple voltage regulators used in the video and LOM circuitry E1229 CPU VCORE Processor VCORE voltage See Getting Help on page 147 regulator has failed E122A CPU VTT PwrGd Processor VTT voltage has See Getting Help on page 147 exceeded the allowable voltage range E122D CPU VDDIO Processor VDDIO voltage has See Getting Help on page 147 1 0V PwrGd exceeded the allowable voltage i range E122F CPU VDDA Processor VDDA voltage has See Getting Help on page 147 exceeded the allowable voltage range E122F 2 5V PwrGd 2 5V voltage regulator has failed See Getting Help on page 147 E1231 1 2V HTCORE 1 2V HTCORE voltage regulator See Getting Help on page 147 PwrGd has failed E1232 GC Fatall PwrGd VLDT voltage regulator has If removed reinsert the power GC Alert1 PwrGd failed supply into the bay and reconnect VDD 12V PS The specified power supply has to Po R AS a PwrGd failed or has been removed from SOtHnE Hep on page H the bay while the system was on E1310 RPM Fan RPM of specified cooling fanis See Troubleshooting System out of acceptable operating range Cooling Problems on page 123 About Your System 21 Table 1 6 LCD Status Messages continued Code Text Causes Corrective Actions E1311 RPM Fan Mod RPM of specified cooling fanis See Troubleshooting System out of acceptable operating range Cooling Problems on page 123 E1313 Fan Red
48. the electrical outlet Open the system See Opening and Closing the System on page 55 Reinstall the processors that you removed in step 10 See Processors on page 96 Close the system See Opening and Closing the System on page 55 Reconnect the system to the electrical outlet and turn on the system and attached peripherals If the problem persists see Getting Help on page 147 Troubleshooting Your System Running the System Diagnostics If you experience a problem with your system run the diagnostics before calling for technical assistance The purpose of the diagnostics is to test your system s hardware without requiring additional equipment or risking data loss If you are unable to fix the problem yourself service and support personnel can use diagnostics test results to help you solve the problem Using Server Administrator Diagnostics To assess a system problem first use the online Server Administrator diagnostics If you are unable to identify the problem then use the system diagnostics To access the online diagnostics log into the Server Administrator home page and then click the Diagnostics tab For information about using diagnostics see the online help For additional information see the Server Administrator User s Guide System Diagnostics Features The system diagnostics provides a series of menus and options for particular device groups or devices The system diagnostics menus and options allow you to
49. the processor chip pixel A single point on a video display Pixels are arranged in rows and columns to create an image A video resolution such as 640 x 480 is expressed as the number of pixels across by the number of pixels up and down POST Power on self test Before the operating system loads when you turn on your system the POST tests various system components such as RAM and hard drives processor The primary computational chip inside the system that controls the interpretation and execution of arithmetic and logic functions Software written for one processor must usually be revised to run on another processor CPU is a synonym for processor protected mode An operating mode that allows operating systems to implement e A memory address space of 16 MB to 4 GB e Multitasking e Virtual memory a method for increasing addressable memory by using the hard drive The Windows 2000 and UNIX 32 bit operating systems run in protected mode MS DOS cannot run in protected mode PS 2 Personal System 2 PXE Preboot eXecution Environment A way of booting a system via a LAN without a hard drive or bootable diskette RAC Remote access controller RAID Redundant array of independent disks A method of providing data redundancy Some common implementations of RAID include RAID 0 RAID 1 RAID 5 RAID 10 and RAID 50 See also guarding mirroring and striping RAM Random access memory The s
50. the release tabs on either side of the carrier down and forward sliding the carrier gently from the bay See Figure 3 23 Figure 3 23 Removing and Installing the Tape Drive Carrier 1 1 tape drive blank 2 release tab 2 3 tape drive rails 4 media bay 4 Remove the four screws affixing the tape drive blank to the rails and set the rails aside for installation onto the drive See Figure 3 24 5 Prepare the tape drive for installation Ground yourself by touching an unpainted metal surface on the back of the system unpack the drive and controller card if applicable and compare the jumper and switch settings with those in the drive documentation 6 Aligning the four holes on the tape drive with the four screw holes on the tape drive rails affix the rails to the drive 7 Insert the tape drive along the rails in the media bay See Figure 3 24 88 Installing System Components Figure 3 24 Removing and Installing an Internal Tape Drive 10 11 12 tape drive rails 2 2 tape drive 3 rail release tabs 2 screws 4 Route the tape drive s interface cable through the tape drive cable retention bracket See Figure 3 25 Connect the tape drive interface cable to the drive controller connector For a SCSI tape drive connect the cable to the port on the SCSI controller card in the expansion slot e Fora SATA tape drive connect to either the SATA_A or SATA_B on board SATA ports See Figure 6 2 for the conne
51. to choose a boot device lt F12 gt Starts PXE boot lt Ctll gt lt E gt Enters the Baseboard Management Controller BMC Management Utility which allows access to the system event log SEL See the BMC User s Guide for more information on setup and use of BMC lt Ctrl gt lt C gt Ifa SAS controller is installed this keystroke enters the SAS Configuration Utility See your SAS controller User s Guide for more information lt Ctll gt lt R gt Ifa SAS RAID controller is installed this keystroke enters the RAID configuration utility which allows you to configure an optional SAS RAID card For more information see the documentation for your SAS RAID card lt Ctl gt lt S gt Ifyou have PXE support enabled through the System Setup Program see Integrated Devices Screen on page 42 this keystroke allows you to configure NIC settings for PXE boot For more information see the documentation for your integrated NIC lt Ctrl gt lt D gt Ifyou have the optional Dell Remote Access Controller DRAC this keystroke allows access to selected DRAC configuration settings See the DRAC User s Guide for more information on setup and use of DRAC About Your System Front Panel Features and Indicators Figure l 1 shows the controls indicators and connectors located behind the optional rack bezel on the system s front panel Figure 1 1 Front Panel Features and Indicators a eZ PETE Li Table 1 2 Front Panel LED
52. while installing the RAID card into the sideplane board IN NOTE If you are installing a replacement RAID card do not remove the plastic cover protecting the card until after installation of the card is complete 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 55 3 Hold the SAS daughter card by its edges with the card connector facing the sideplane board 4 Aligning the chassis slots on the SAS daughter card tray with the corresponding hooks on the chassis insert the card connector into the SAS daughter card connector on the sideplane board See Figure 3 9 Ensure that the card is aligned with the mid section standoff on the SAS controller daughter card and fully seat the card in the sideplane board Installing System Components 65 Figure 3 9 Installing a SAS Controller Daughter Card 1 SAS controller daughter card 2 sideplane 3 SAS controller daughter card socket 4 release tab 5 SAS controller daughter card 6 SAS connector s 1 or 2 battery connector SAS RAID only 7 SAS cable 1 or 2 8 SAS RAID controller DIMM SAS RAID only 5 Attach the interface cable s to the SAS controller daughter card and to the backplane e For a non RAID SAS controller with a single connector attach one end of the interface cable to connector 0 on the SAS controller and the other end to the SAS_A backplane connector Se
53. 00 Expansion Card RiserBoards 0 0 102 Removing the Left Expansion Card Riser Board 102 Installing the Left Riser Board 00 103 Removing the Center Riser Board 02000 104 Installing the Center Riser Board 0000 104 Sideplane Board 02 2 00000 eee ee 105 Removing the Sideplane Board 000 000 105 Installing the Sideplane Board 2 2 2 a 107 SAS SATA Backplane Board 0 0000 107 Removing the SAS SATA Backplane Board 107 Installing the SAS SATA Backplane Board 108 Control Panel Assembly Service only Procedure 109 Removing the Control Panel Assembly 109 Installing the Control Panel Assembly 110 Contents System Board Service only Procedure 111 Removing the System Board 0 00002 ee eae 111 Installing the System Board 2 2 eee ee ee 112 Troubleshooting Your System 115 Safety First For You and YourSystem 115 Start Up Routine 2 2 2 a 115 Checking the Equipment 00000048 116 Troubleshooting IRQ Assignment Conflicts 116 Troubleshooting External Connections 116 Troubleshooting the Video Subsystem 117 Troubleshooting the Keyboard 0 00000 eae 117 Troubleshooting t
54. 12 0231 Czech Republic Prague International Access Code 00 Online Support support euro dell com czech_dell dell com Country Code 420 Technical Support 22537 2727 Customer Service 22537 2707 Fax 22537 2714 Technical Fax 22537 2728 Switchboard 22537 2711 Denmark Copenhagen Online Support support euro dell com International Access Code 00 Technical Support 7023 0182 Country Code 45 Customer Service Relational 7023 0184 Home Small Business Customer Service 3287 5505 Switchboard Relational 3287 1200 Switchboard Fax Relational 3287 1201 Switchboard Home Small Business 3287 5000 Switchboard Fax Home Small Business 3287 5001 Dominica Online Support Technical Support Customer Service Sales www dell com dm la techsupport dell com toll free 1 866 278 6821 Dominican Republic Online Support Technical Support Customer Service Sales www dell com do la techsupport dell com 1 800 156 1588 Ecuador Online Support Technical Support Customer Service Sales calling from Quito Technical Support Customer Service Sales calling from Guayaquil www dell com ec la techsupport dell com toll free 999 119 877 655 3355 toll free 1800 999 119 877 655 3355 Getting Help 157 Country City International Access Code Country Code City Code Service Type Area Codes Local Numbers and Toll Free Numbers Web and E mail Address El Salvador Online Suppo
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56. 4 cooling shroud installing 75 removing 74 cover closing 56 opening 55 Dell contacting 151 152 diagnostics advanced testing options 136 testing options 136 when to use 135 diagnostics messages 35 DIMMs See memory modules diskette drive drive carrier 86 installing 85 removing 84 troubleshooting 126 drive blank installing 57 removing 57 drive carrier diskette drive 86 hard drive 59 Index 183 E error messages 37 expansion cards See PCle expansion cards expansion card cage removing 77 replacing 79 F fan bracket removing 76 replacing 77 front panel features 13 G guidelines connecting external devices 17 installing memory 91 installing PCle expansion cards 72 hard drive configuring the boot device 70 drive carrier 59 indicator codes 15 installing 58 removing 57 troubleshooting 129 heat sink 97 184 Index hot plug cooling fans 63 hard drives 56 power supplies 60 indicators back panel 17 front panel 13 hard drive 15 NIC 17 19 power 13 18 installing control panel assembly 110 cooling shroud 75 diskette drive 85 diskette drive into drive carrier 87 hard drive blank 57 hard drives 58 memory modules 94 optical drive 83 optical drive into tray 84 PCle expansion cards 72 power supply blank 63 processor 98 RAC card 81 RAID battery 69 SAS controller card 65 SAS SATA
57. 55 1 2 A CAUTION The cooling fans are hot pluggable To maintain proper cooling while the system is on only replace one fan at a time 3 Locate the faulty fan indicated by the LCD display or diagnostic software For the identification number of each fan see Figure 3 8 4 Ensure that the faulty fan is fully seated in the fan bracket and attached to the power connector See System Fans on page 63 K NOTE Wait 30 seconds for the system to recognize the fan and determine whether it is working properly 5 If the problem is not resolved install a new fan See System Fans on page 63 If the replacement fan is working properly close the system See Opening and Closing the System on page 55 If the replacement fan does not operate see Getting Help on page 147 Troubleshooting System Memory Problem e Faulty memory module e Faulty system board Front panel status LCD indicates a problem with system memory 124 Troubleshooting Your System Action A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the 10 11 12 13 components inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge If the system is operational run the appropriate online diagnostic test See Using Server Administrator Diagnostics on
58. 74 Getting Help Glossary This section defines or identifies technical terms abbreviations and acronyms used in your system documents A Ampere s AC Alternating current ACPI Advanced Configuration and Power Interface A standard interface for enabling the operating system to direct configuration and power management ambient temperature The temperature of the area or room where the system is located ANSI American National Standards Institute The primary organization for developing technology standards in the U S application Software designed to help you perform a specific task or series of tasks Applications run from the operating system ASCII American Standard Code for Information Interchange asset tag An individual code assigned to a system usually by an administrator for security or tracking purposes backup A copy of a program or data file As a precaution back up your system s hard drive on a regular basis Before making a change to the configuration of your system back up important start up files from your operating system backup battery A battery that maintains system configuration date and time information in a special section of memory when the system is turned off beep code A diagnostic message in the form of a pattern of beeps from your system s speaker For example one beep followed by a second beep and then a burst of three beeps is bee
59. 8 498 81 44 556 4162 toll free 0120 98 1 690 81 44 556 3468 044 556 3490 044 556 3801 044 556 4240 044 556 1465 044 556 3433 044 556 5963 044 556 3469 044 556 1657 044 556 2203 044 556 4649 044 556 4300 Country City International Access Code Country Code City Code Service Type Area Codes Local Numbers and Toll Free Numbers Web and E mail Address Korea Seoul International Access Code 001 Country Code 82 City Code 2 Online Support Technical Support Customer Service Technical Support Dimension PDA Electronics and Accessories Sales Fax Switchboard support ap dell com toll free 080 200 3800 toll free 080 200 3801 toll free 080 200 3600 2194 6202 2194 6000 Latin America Luxembourg International Access Code 00 Country Code 352 Customer Technical Support Austin Texas U S A Customer Service Austin Texas U S A Fax Technical Support and Customer Service Austin Texas U S A Sales Austin Texas U S A Sales Fax Austin Texas U S A Online Support Support Home Small Business Sales Corporate Sales Customer Service Fax 512 728 4093 512 728 3619 512 728 3883 512 728 4397 512 728 4600 or 512 728 3772 support curo dell com 342 08 08 075 32 0 2 713 15 96 26257781 32 0 2 48191 19 26 25 77 82 Malaysia Penang International Access Code 00 Country Code 60 City Code 4 Online Support Technica
60. Cle x4 lane expansion slot on the PCle left riser option is physically a PCle x8 connector it functions only as a PCle x4 lane slot K NOTE Slot 1 on the center riser and slot 3 on the left riser support half length expansion cards only Slot 2 on the left riser supports a full length expansion card K NOTE Your system supports up to two RAID expansion cards to manage external storage Installing an Expansion Card A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge K NOTE The procedure for installing expansion cards into the left and center risers is the same except that slot 2 on the left riser has a card guide for installing a full length expansion card The full length expansion card installation is illustrated in Figure 3 14 1 Unpack the expansion card and prepare it for installation For instructions see the documentation accompanying the card 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 55 Open the expansion card guide latch and remove the filler bracket See Figure 3 14 Install the expansion card a Ifthe expansion card is full length align its front
61. Close the system See Opening and Closing the System on page 55 ao O A U N Reconnect the system to the electrical outlet and turn on the system and attached peripherals If the system does not start properly see Getting Help on page 147 7 Ifthe system starts properly shut down the system and reinstall all of the expansion cards that you removed See Installing an Expansion Card on page 72 8 Run the appropriate online diagnostic test See Using Server Administrator Diagnostics on page 135 If the tests fail see Getting Help on page 147 Troubleshooting a Damaged System Problem System was dropped or damaged Action A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Open the system See Opening and Closing the System on page 55 2 Ensure that the following components are properly installed e Expansion cards and risers e Power supplies e Fans e Processors and heat sinks e Memory modules e Drive carrier connections to the SAS SATA backplane board if applicable 3 Ensure that all cables are properly connected Troubleshooting Your System 121 122 Close the system See Opening and Closing the System on page 55 Run
62. DIMM n n Total memory size is reduced Faulty or improperly seated memory module s DIMMs are disabled in pairs as indicated by the n and n3 Check both DIMMs for a possible fault See Troubleshooting System Memory on page 124 Warning A fatal error has caused system reset Please check the system event log 34 About Your System A fatal system error occurred and caused the system to reboot Check the SEL for information that was logged during the error See the applicable troubleshooting section in Troubleshooting Your System on page 115 for any faulty components specified in the SEL Table 1 7 System Messages continued Message Causes Corrective Actions Warning No micro code Micro code update failed Update the BIOS firmware See Getting update loaded for Help on page 147 processor n Warning One or more Faulty or improperly seated memory See Troubleshooting System Memory faulty DIMMs found on CPUn module s used by CPUn on page 124 Warning The installed Invalid memory configuration The Ensure that the memory modules are memory configuration is system will run but with reduced installed in a valid configuration See not optimal For more functionality General Memory Module Installation information on valid Guidelines on page 91 If the problem memory configurations persists see Troubleshooting System please s the system Memory on page 124 documentation on the
63. Dell PowerEdge 2970 Systems Hardware Owner s Manual www dell com support dell com Notes Notices and Cautions K NOTE A NOTE indicates important information that helps you make better use of your computer NOTICE A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem A CAUTION A CAUTION indicates a potential for property damage personal injury or death Information in this document is subject to change without notice 2007 Dell Inc All rights reserved Reproduction in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo Inspiron Dell Precision Dimension OptiPlex Latitude PowerEdge PowerVault PowerApp PowerConnect XPS and Dell OpenManage are trademarks of Dell Inc AMD and AMD Opteron are registered trademarks and AMD PowerNow is a trademark of Advanced Micro Devices Microsoft and Windows are registered trademarks of Microsoft Corporation EMC is a registered trademark of EMC Corporation Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products Dell Inc disclaims any proprietary interest in trademarks and trade names other than its own Model EMS01 February 2007 Contents 1 About Your System 242 s02240s0 4005200644880 11 Other Information YouMayNeed
64. Jumpers and Connectors Figure 6 5 PCle Left Expansion Card Riser Board Components D a a e 5 1 riser release pin 2 slot 2 PCle x8 lane width full 3 slot 3 PCle x4 lane width half length length 4 pin guide 2 5 system board connector Figure 6 6 PCle Expansion Card Center Riser Board Components 1 slot 1 PCle x8 lane width 2 system board connector half length Disabling a Forgotten Password The system s software security features include a system password and a setup password which are discussed in detail in Using the System Setup Program on page 37 The password jumper enables these password features or disables them and clears any password s currently in use Jumpers and Connectors 145 NOTICE See Protecting Against Electrostatic Discharge in the safety instructions in your Product Information 146 10 11 12 Guide Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening and Closing the System on page 55 Remove the jumper plug from the password jumper See Figure 6 1 to locate the password jumper labeled PWRD_EN on the system board Close the system Reconnect your system and peripherals to their electrical outlets and turn on the system The existing passwords are not disabled erased until the system boots with the password jumper plug removed However
65. OTE After installing a memory upgrade it is normal for your system to send a message the first time you start your system Using the System Setup Program 37 38 Using the System Setup Program Table 2 1 lists the keys that you use to view or change information on the System Setup program screens and to exit the program Table 2 1 System Setup Program Navigation Keys Keys Action Up arrow or lt Shift gt lt Tab gt Moves to the previous field Down arrow or lt Tab gt Moves to the next field Spacebar lt gt lt gt left and Cycles through the settings in a field In many fields right arrows you can also type the appropriate value lt Esc gt Exits the System Setup program and restarts the system if any changes were made lt Fl1 gt Displays the System Setup program s help file K NOTE For most of the options any changes that you make are recorded but do not take effect until you restart the system System Setup Options Main Screen When you enter the System Setup program the main System Setup program screen appears see Figure 2 1 Using the System Setup Program Figure 2 1 Main System Setup Program Screen Dell Inc www dell com PowerEdge 2970 BIOS Version 200 Service Tag 10OOOK Asset Tag 200000 System Time 01 12 45 System Date Wed Jan 3 2007 Menory Information CPU Information lt ENTER gt SATA Port A SATA Port B Boot Sequence lt ENTER gt Ha
66. SAS RAID controller in the dedicated slot Keyboard Controller failure 30 About Your System Faulty keyboard controller faulty system board See Getting Help on page 147 Table 1 7 System Messages continued Message Causes Corrective Actions anufacturing mode System is in manufacturing mode Reboot to take the system out of detected manufacturing mode emory address line Faulty or improperly installed memory See Troubleshooting System Memory failure at value expec emory doub failure at value expec emory odd failure at value expec emory writ at address address read modules ting value le word logic address read ting value even logic address read ting value e read failure read value expecting value mory test keystroke s terminated by POST memory test terminated by pressing the spacebar on page 124 Information only No boot sec drive No timer ti boot device available Faulty or missing optical diskette drive subsystem hard drive or hard drive subsystem or no boot disk in drive A tor on hard Incorrect configuration settings in System Setup program or no operating system on hard drive ck interrupt Faulty system board Use a bootable diskette CD or hard drive If the problem persists see Troubleshooting a Diskette Drive on page 126 Troubleshooting an Optical Drive on page 127 and Troubleshooting a Hard Drive on
67. Small Business Medium Large Business Government Spare Parts and Extended Service www dell ca ostatus support ca dell com toll free 1 800 247 9362 toll free 1 800 847 4096 toll free 1 800 906 3355 toll free 1 800 387 5757 toll free 1 800 847 4096 toll free 1 800 387 5757 1 877 335 5767 toll free 1 800 999 3355 toll free 1 800 387 5752 toll free 1 800 387 5755 1 866 440 3355 Cayman Islands Chile Santiago Country Code 56 City Code 2 Online Support Technical Support Customer Service Sales Online Support Sales and Customer Support la techsupport dell com 1 877 262 5415 www dell com cl la techsupport dell com toll free 1230 020 3397 or 800 20 1385 Getting Help 155 Country City International Access Code Country Code City Code Service Type Area Codes Local Numbers and Toll Free Numbers Web and E mail Address China Xiamen Country Code 86 City Code 592 Online Support Technical Support E mail Customer Service E mail Technical Support Fax Technical Support Dell Dimension and Dell Inspiron Technical Support Dell OptiPlex Dell Latitude and Dell Precision Technical Support Servers and Storage Technical Support Projectors PDAs Switches Routers etc Technical Support Printers Customer Service Customer Service Fax Home and Small Business Preferred Accounts Division Large Corporate Accounts GCP Large
68. System Components Removing a Power Supply D 00 NOTICE The system requires one power supply for the system to operate normally The system is in the redundant mode when two power supplies are installed and both power supplies are connected to an AC power source Remove and replace only one power supply at a time in a system that is powered on Operating the system with only one power supply installed and without a power supply blank installed for extended periods of time can cause the system to overheat NOTICE If only one power supply is installed it must be installed in the left power supply bay 1 NOTICE If you connect the system to a power source in the range of 120 to 220 VAC and if two power supplies are installed the second power supply serves as a redundant hot plug power source NOTE On your rack system you may have to unlatch and lift the cable management arm if it interferes with power supply removal For information about the cable management arm see the system s Rack Installation Guide If your system has a single power supply turn off the system and all attached peripherals For a redundant system you can leave the system running and proceed to the next step Disconnect the power cable from the power source Disconnect the power cable from the power supply and remove the cable from the cable retention bracket Release the locking tab on the left side of the power supply by pressing in toward the right and
69. TE Password protection does not take effect until you reboot the system Using Your System Password to Secure Your System K NOTE If you have assigned a setup password see Using the Setup Password on page 48 the system accepts your setup password as an alternate system password 46 Using the System Setup Program When the Password Status option is set to Unlocked you have the option to leave the password security enabled or to disable the password security To leave the password security enabled 1 Turn on or reboot your system by pressing lt Ctrl gt lt Alt gt lt Del gt 2 Type your password and press lt Enter gt To disable the password security 1 Turn on or reboot your system by pressing lt Ctrl gt lt Alt gt lt Del gt 2 Type your password and press lt Ctrl gt lt Enter gt When the Password Status option is set to Locked whenever you turn on your system or reboot your system by pressing lt Ctrl gt lt Alt gt lt Del gt type your password and press lt Enter gt at the prompt After you type the correct system password and press lt Enter gt your system operates as usual If an incorrect system password is entered the system displays a message and prompts you to re enter your password You have three attempts to enter the correct password After the third unsuccessful attempt the system displays an error message showing the number of unsuccessful attempts and that the system has halted and will shut dow
70. a NIC card instead of an integrated NIC see the documentation for the NIC card Ensure that the appropriate drivers are installed and the protocols are bound See the NIC s documentation Enter the System Setup program and confirm that the NICs are enabled See Using the System Setup Program on page 37 Ensure that the NICs hubs and switches on the network are all set to the same data transmission speed See the network equipment documentation Ensure that all network cables are of the proper type and do not exceed the maximum length See Network Cable Requirements in your Getting Started Guide If the problem persists see Getting Help on page 147 Troubleshooting a Wet System Problem e 120 Liquid spilled on the system Excessive humidity Troubleshooting Your System Action A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening and Closing the System on page 55 Remove all expansion cards installed in the system See Removing an Expansion Card on page 74 Let the system dry thoroughly for at least 24 hours
71. ans are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Align the guides on each end of the expansion card cage with the pins on the system board and lower the cage See Figure 3 17 2 Install any expansion cards Reconnect all expansion card cables Close the system See Closing the System on page 56 RAC Card The optional Remote Access Controller RAC provides a set of advanced features for managing the server remotely Removing the RAC Card A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 55 Remove the center riser board See Removing the Center Riser Board on page 104 Disconnect the two short ribbon cables to the RAC card See Figure 3 18 Installing System Components 79 Figure 3 18 Installing and Removing a RAC Card 1 RAC card connectors 2 2 RAC card cables 2 3 retention standoff hole 4 RAC card
72. ansion cards installed in the system See Removing an Expansion Card on page 74 Close the system See Opening and Closing the System on page 55 Troubleshooting Your System 14 Reconnect the system to the electrical outlet and turn on the system and attached peripherals 15 Run the appropriate online diagnostic test to see whether the diskette drive works correctly If the tests run successfully an expansion card may be conflicting with the diskette drive logic or an expansion card may be faulty Continue to the next step If the tests fail see Getting Help on page 147 16 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 17 Open the system See Opening and Closing the System on page 55 18 Reinstall one of the expansion cards you removed in step 12 See Installing an Expansion Card on page 72 19 Close the system See Opening and Closing the System on page 55 20 Reconnect the system to the electrical outlet and turn on the system and attached peripherals 21 Run the appropriate online diagnostic test to see whether the diskette drive works correctly 22 Repeat step 16 through step 23 until all expansion cards are reinstalled or one of the expansion cards causes the tests to fail If the problem is not resolved see Getting Help on page 147 Troubleshooting an Optical Drive Problem System cannot read data from a CD or DVD in an optical drive e Optical dr
73. ating system and version Peripherals Expansion cards Are you connected to a network Yes No Network version and network card Programs and versions See your operating system documentation to determine the contents of the system s start up files If possible print each file Otherwise record the contents of each file before calling Dell Description of problem and troubleshooting procedures you performed Getting Help 151 Contacting Dell You can contact Dell through the Internet and by phone e For support through the web go to support dell com e For worldwide support through the web use the Choose A Country Region menu near the bottom of the page or see the web addresses listed in the following table e For support by e mail see the e mail addresses listed in the following table K NOTE Toll free numbers are for use within the country for which they are listed e For support by phone use the phone numbers and codes provided in the following table If you need assistance in determining which codes to use contact a local or an international operator K NOTE The contact information provided was deemed correct at the time that this document went to print and is subject to change Country City International Access Code Country Code City Code Service Type Area Codes Local Numbers and Toll Free Numbers Web and E mail Address Anguilla Online Support E mail Address Technica
74. ation about safety precautions working inside the computer and protecting against electrostatic discharge Open the system See Opening and Closing the System on page 55 If you have a SCSI tape drive reseat the SCSI controller card in the expansion card slot Troubleshooting Your System 11 12 13 14 15 For internal tape drives check the internal interface cable connections e Fora SCSI tape drive ensure that the interface cable is properly routed and fully connected to the SCSI controller expansion card e Fora SATA tape drive ensure that the interface cable is properly routed and fully connected to the SATA port on the system board Close the system See Opening and Closing the System on page 55 Reconnect the system to the electrical outlet and turn on the system including attached peripherals If the problem is not resolved see the documentation for the tape drive for additional troubleshooting instructions If you cannot resolve the problem see Getting Help on page 147 for information on obtaining technical assistance Troubleshooting a Hard Drive Problem e Device driver error One or more hard drives not recognized by the system Action A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before performing any procedure see your Product Information Guide for complete information about safety precau
75. backplane board 108 sideplane board 107 system board 112 tape drive 87 USB memory key 70 IRQs avoiding conflicts 116 line assignments 116 J jumpers system board 139 K keyboard troubleshooting 117 keystrokes startup 12 L left riser board connectors 145 installing 103 removing 102 memory key connector USB 70 memory modules DIMMs configuring 9 1 installing 94 removing 95 messages alert 36 diagnostics 35 error messages 37 hard drive indicator codes 15 messages continued status LCD 20 system 28 warning 35 microprocessor See processor mouse troubleshooting 118 N NIC connectors 17 indicators 19 troubleshooting 120 NIC TOE 96 0 optical drive installing 83 installing into tray 84 removing 82 removing from tray 83 troubleshooting 127 P password disabling 145 setup 8 system 46 PCle expansion cards installation guidelines 72 installing 72 removing 74 PCle expansion cards continued riser boards 144 troubleshooting 132 PCIe expansion slots back panel locations 17 riser cards 144 power indicators 13 18 power supplies indicators 18 removing 61 replacing 62 troubleshooting 122 power supply blank 62 PowerNow 42 processor installing 98 removing 96 troubleshooting 133 upgrades 96 PXE boot keystroke 12 RAC card installing 81 removing 79 system port 17 RAID battery
76. before you assign a new system and or setup password you must install the jumper plug NOTE If you assign a new system and or setup password with the jumper plug still removed the system disables the new password s the next time it boots Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening and Closing the System on page 55 Install the jumper plug on the password jumper Lower the memory module shroud Close the system Reconnect your system and peripherals to their electrical outlets and turn on the system Assign a new system and or setup password To assign a new password using the System Setup program see Assigning a System Password on page 46 Jumpers and Connectors Getting Help Technical Assistance If you need assistance with a technical problem perform the following steps 1 2 3 4 5 K Complete the procedures in Troubleshooting Your System on page 115 Run the system diagnostics and record any information provided Make a copy of the Diagnostics Checklist and fill it out Use Dell s extensive suite of online services available at Dell Support at support dell com for help with installation and troubleshooting procedures For more information see Online Services on page 147 If the preceding steps have not resolved the problem call Dell for technical assistance NOTE Call technical support fro
77. board with the object Ensure that the object is inserted between the battery and the socket before you attempt to pry out the battery Otherwise you may damage the system board by prying off the socket or by breaking circuit traces on the system board NOTICE To avoid damage to the battery connector you must firmly support the connector while installing or removing a battery Remove the system battery a Support the battery connector by pressing down firmly on the positive side of the connector b While supporting the battery connector press the battery toward the positive side of the connector and pry it up out of the securing tabs at the negative side of the connector Installing System Components Figure 3 29 Replacing the System Battery 1 positive side of battery 2 system battery 3 negative side of battery connector connector NOTICE To avoid damage to the battery connector you must firmly support the connector while installing or 10 11 12 13 removing a battery Install the new system battery a Support the battery connector by pressing down firmly on the positive side of the connector b Hold the battery with the facing up and slide it under the securing tabs at the positive side of the connector c Press the battery straight down into the connector until it snaps into place Close the system See Closing the System on page 56 Reconnect the system to its electrical outlet and turn the system on incl
78. bout Your System This section describes the physical firmware and software interface features that provide and ensure the essential functioning of your system The physical connectors on your system s front and back panels provide convenient connectivity and system expansion capability The system firmware applications and operating systems monitor the system and component status and alert you when a problem arises System conditions can be reported by any of the following e Front or back panel indicators e System messages e Warning messages e Diagnostics messages e Alert messages This section describes each type of message lists the possible causes and provides steps to resolve any problems indicated by a message The system indicators and features are illustrated in this section Other Information You May Need A CAUTION The Product Information Guide provides important safety and regulatory information Warranty information may be included within this document or as a separate document e The Rack Installation Guide or Rack Installation Instructions included with your rack solution describes how to install your system into a rack e The Getting Started Guide provides an overview of system features setting up your system and technical specifications e CDs included with your system provide documentation and tools for configuring and managing your system e Systems management software documentation describes the features
79. capacity of this DIMM is reserved for sparing Indicates a spared dual rank DIMM 2 GB and higher One half of this DIMM s capacity is reserved for sparing i When available Installing System Components 93 Installing Memory Modules A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 55 3 Remove the memory cooling shroud See Removing the Cooling Shroud on page 74 NOTICE Never remove the memory cooling shroud without first powering down the system Overheating of the system can develop quickly resulting in a shutdown of the system and the loss of data 4 Locate the memory module sockets on the system board See Figure 6 2 A CAUTION The DIMMs are hot to the touch for some time after the system has been powered down Allow time for the DIMMs to cool before handling them Handle the DIMMs by the card edges and avoid touching the DIMM components 5 Press the ejectors on the memory module socket down and out as shown in Figure 3 26 to allow the memory module to be inserted into the socket Fi
80. circuit board the system board usually contains most of your system s integral components such as the processor RAM controllers for peripherals and various ROM chips system configuration information Data stored in memory that tells a system what hardware is installed and how the system should be configured for operation system diskette See bootable diskette system memory See RAM System Setup program A BIOS based program that allows you to configure your system s hardware and customize the system s operation by setting features such as password protection Because the System Setup program is stored in NVRAM any settings remain in effect until you change them again system ini file A start up file for the Windows operating system When you start Windows it consults the system ini file to determine a variety of options for the Windows operating environment Among other things the system ini file records which video mouse and keyboard drivers are installed for Windows TCP IP Transmission Control Protocol Internet Protocol termination Some devices such as the last device at each end of a SCSI cable must be terminated to prevent reflections and spurious signals in the cable When such devices are connected in a series you may need to enable or disable the termination on these devices by changing jumper or switch settings on the devices or by changing settings in the configuration software
81. ck the drive in place 4 Replace the front bezel if it was removed in step 1 Replacing a Hard Drive Carrier Removing a Hard Drive From a Hard Drive Carrier Remove the four screws from the slide rails on the hard drive carrier and separate the hard drive from the carrier Installing a Hard Drive Into a Drive Carrier 1 Insert the hard drive into the hard drive carrier with the connector end of the drive at the rear See Figure 3 6 2 Viewing the assembly as shown in Figure 3 6 align the screw holes on the hard drive with the rear set of holes on the hard drive carrier When aligned correctly the rear of the hard drive will be flush with the rear of the hard drive carrier 3 Attach the four screws to secure the hard drive to the hard drive carrier See Figure 3 6 Installing System Components 59 Figure 3 6 Installing a SAS Hard Drive Into a SATAu Drive Carrier 3 1 screws 4 2 drive carrier 3 hard drive Power Supplies Your system supports one or two power supplies rated at an output of 750 W If only one power supply is installed it must be installed in the left power supply bay 1 If two power supplies are installed the second power supply serves as a redundant hot plug power source NOTICE To ensure proper system cooling the power supply blank must be installed on the unoccupied power supply bay in a non redundant configuration See Installing the Power Supply Blank on page 63 60 Installing
82. compliant operating system the Enabled default system performs an orderly shutdown before power is turned off The button is enabled in the System Setup program When disabled the button can only turn on system power NOTE You can still turn on the system by using the power button even if the Power Button option is set to Disabled NMI Button NOTICE Use the NMI button only if directed to do so by qualified support Disabled default personnel or by the operating system s documentation Pressing this button halts the operating system and displays a diagnostic screen Sets the NMI feature On or Off AC Power Recovery Determines how the system reacts when power is restored to the system If system Last default is set to Last the system returns to the last power state On turns on the system after power is restored When set to Off the system remains off after power is restored Exit Screen After you press lt Esc gt to exit the System Setup program the Exit screen displays the following options e Save Changes and Exit e Discard Changes and Exit Return to Setup System and Setup Password Features NOTICE The password features provide a basic level of security for the data on your system If your data requires more security use additional forms of protection such as data encryption programs NOTICE Anyone can access the data stored on your system if you leave the system running and unattended witho
83. ctor locations on the system board Connect the tape drive power cable to the tape drive power connector on the backplane See Figure 6 3 for the connector location Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Perform a tape backup and verification test with the drive as instructed in the software documentation that came with the drive Removing and Replacing the Tape Drive Cable Retention Bracket The optional SCSI tape drive connects to the system board through an expansion card plugged into one of the PCIe expansion card slots The SCSI tape drive cable is routed along the right side of the chassis and behind the tape drive cable retention bracket Installing System Components 89 To remove the tape drive cable retention bracket gently draw the blue release latch toward the center of the system while sliding the cable retention bracket toward the front of the system and disengaging the bracket from the chassis wall See Figure 3 25 To replace the bracket align the bracket clips with their slots on the chassis wall then slide the bracket toward the back of the system until all the clips and the blue release latch are fully engaged Figure 3 25 Installing and Removing the Tape Drive Cable Retention Bracket 1 tape drive cable 2 SCS controller card 3 release latch 4 bracket clips 6 5 tape drive cable retention bracket 90 Installing System Components System M
84. d 0 000 eee ee eee 79 Installing a RAC Card 2 0 00 0c eee eee 81 Optical Drive aua a ee ee 81 Removing the Optical Drive from the System 82 Installing the OpticalDrive 2 2 0 a 83 Removing the Optical Drive From the Optical Drive Tray 83 Installing an Optical Drive Into the Optical Drive Tray 84 Contents 5 6 Diskette Drive foc HE a BN A ae es 84 Removing the Diskette Drive From the System 84 Installing the Diskette Drive Into the System 85 Removing the Diskette Drive From the Drive Carrier 86 Installing the Diskette Drive Into the Drive Carrier 87 Tape Drive c spa lt Sw ee OE eee ee a ne ee 87 Removing and Installing an Internal Tape Drive 87 Removing and Replacing the Tape Drive Cable Retention Bracket 89 System Memory 2 0 0 0 0 c ee ee eee 91 General Memory Module Installation Guidelines 91 Memory Sparing Support 0 00 eee 92 Installing Memory Modules 222000 94 Removing Memory Modules 2222005 95 Integrated NICTOE 0 0 2 0 0 eee ee eee 96 Processors yiee ate Wx ce a oe ENE A OY 96 RemovingaProcessor 0 0002 eee eee eae 96 Installing a Processor 0 0000 eee eee eee 98 Systemi Battery 5 2546 wis Web eee BN A OM ee OS 100 Replacing the System Battery 0000000 1
85. d 7 Ifyou have the non RAID SAS controller daughter card remove the hard drive and swap its drive bay location with another hard drive that is functioning properly If the problem is resolved reinstall the hard drive in the original bay See Installing a Hot Plug Hard Drive on page 58 If the hard drive functions properly in the original bay the drive carrier could have intermittent problems Replace the hard drive carrier See Getting Help on page 147 If the hard drive functioned properly in another bay but does not function in the original bay the SAS SATA backplane has a defective connector See Getting Help on page 147 8 Check the cable connections inside the system a Turn off the system including any attached peripherals and disconnect the system from the electrical outlet b Open the system See Opening the System on page 55 c Verify that the cable connections between SAS SATA backplane s and the SAS daughter card are correct See Installing a SAS Controller Daughter Card on page 65 d Verify that the SAS cables are securely seated in their connectors e Verify that the power connectors on the SAS SATA backplane s are securely seated in their connectors f Close the system See Closing the System on page 56 g Reconnect the system to the electrical outlet and turn on the system and attached peripherals If the problem persists see Getting Help on page 147 Troubleshooting a SAS or SAS RAID Co
86. e 32 About Your System The specified PCle device is faulty or improperly installed For a SAS controller daughter card reseat the card in the dedicated PCle connector See Installing a SAS Controller Daughter Card on page 65 If the problem persists see Getting Help on page 147 Table 1 7 System Messages continued Message Causes Corrective Actions PCIe Training Error Slot n Faulty or improperly installed PCle card in the specified slot Reseat the PCIe card in the specified slot number See Expansion Cards on page 72 If the problem persists see Getting Help on page 147 Plug amp Play Configuration Error encountered in initializing PCle Install the NVRAM_CLR jumper and Error device faulty system board reboot the system See Figure 6 1 for jumper location If the problem persists see Troubleshooting Expansion Cards on page 132 Read fault The operating system cannot read Replace the diskette Ensure that the Requested sector not found from the diskette or hard drive the system could not find a particular sector on the disk or the requested sector is defective diskette and hard drive cables are properly connected See Troubleshooting a USB Device on page 119 or Troubleshooting a Hard Drive on page 129 for the appropriate drive s installed in your system Remote Access Controller cable error or incorrect card in the RAC slot RAC cables no
87. e 1 800 727 1100 Healthcare toll free 1 800 274 1550 K 12 Education toll free 1 888 977 3355 Higher Education toll free 1 800 274 7799 Printers Projectors PDAs and MP3 Players toll free 1 877 459 7298 Customer Service toll free 1 800 624 9897 Automated Order Status toll free 1 800 433 9014 Small Business toll free 1 800 456 3355 Medium and Large Business toll free 1 877 671 3355 State and Local Government toll free 1 800 981 3355 Federal Government toll free 1 800 727 1100 Healthcare toll free 1 800 274 1550 K 12 Education toll free 1 888 977 3355 Higher Education toll free 1 800 274 7799 Employee Purchase Program EPP toll free 1 800 695 8133 Financial Services www dellfinancialservices com Leases and Loans toll free 1 877 577 3355 Dell Preferred Accounts DPA toll free 1 800 283 2210 Sales 1 800 289 3355 or 1 800 879 3355 Dell Outlet Store toll free 1 888 798 7561 Software and Peripherals Sales toll free 1 800 671 3355 172 Getting Help Country City International Access Code Country Code City Code Service Type Area Codes Local Numbers and Toll Free Numbers Web and E mail Address USS Virgin Islands Online Support Technical Support Customer Service Sales www dell com vi la techsupport dell com toll free 1 877 702 4360 Venezuela Online Support Technical Support Customer Service Sales www dell com ve la techsupport dell com 0800 100 4752 Getting Help 173 1
88. e Figure 3 10 e Fora SAS RAID controller with dual connectors attach the first interface cable to connector 0 on the SAS RAID controller and to the SAS_A connector on the backplane Attach the second interface cable to connector on the SAS RAID controller and to the SAS_B connector on the backplane See Figure 3 11 66 Installing System Components 6 Ifyou are installing a SAS RAID controller install the RAID battery See Installing a RAID Battery on page 69 Figure 3 10 SAS Controller Daughter Card Cabling Pb FP 1 SAS controller daughter card 2 SAS controller 0 3 backplane connector A SAS_A 4 SAS SATA backplane Installing System Components 67 Figure 3 11 SAS RAID Controller Daughter Card Cabling Pp F 1 SAS RAID controller daughter 2 SAS controller 0 3 SAS controller 1 card 4 backplane connector A 5 backplane connector B 6 SAS SATA backplane SAS_A SAS_B Removing a SAS Controller Daughter Card 1 Disconnect any battery connectors if applicable 2 Disconnect any SAS cables from the card 3 Gently press down on the release tab while sliding the SAS controller daughter card in its tray away from the sideplane connector freeing the chassis slots on the tray from the chassis hooks and
89. e 3 14 b Grasp the expansion card by its top corners and carefully remove it from the expansion card connector If you are removing the card permanently install a metal filler bracket over the empty expansion slot opening and close the expansion card latch K NOTE You must install a filler bracket over an empty expansion slot to maintain Federal Communications Commission FCC certification of the system The brackets also aid in proper cooling and airflow inside the system Reconnect all expansion card cables Close the system See Closing the System on page 56 Cooling Shroud The cooling shroud produces and directs airflow over the system processor s and memory modules A CAUTION The DIMMs are hot to the touch for some time after the system has been powered down Allow the DIMMs to cool before handling them NOTICE Never operate your system with the memory cooling shroud removed Overheating of the system can develop quickly resulting in a shutdown of the system and the loss of data Removing the Cooling Shroud 1 ao oo A WwW N Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 55 Remove the optical drive cable from the cable tabs on top of the cooling shroud Remove the expansion cards from the left expansion card riser board Remove the left riser board Removing the Left Expansion Card R
90. e Minimum configurations must occupy the lower numbered sockets DIMM 1 and DIMM 2 for a one processor configuration and also DIMM5 and DIMM6 for a two processor configuration e Within a DIMM group a pair of DIMMs of one size can be mixed with a pair of DIMMs of a different size N 3 or up to three DIMM sizes larger Larger capacity DIMMs must occupy the lower numbered sockets Table 3 1 shows the available memory configurations following these guidelines Installing System Components 91 Table 3 1 Memory Configurations Total System Memory DIMM Socket Single Processor Dual Processor DIMM1 DIMM5 DIMM2 DIMM6 DIMM3 DIMM7 DIMM 4 DIMM8 System System 1 GB 2 GB 512 MB 512 MB 2 GB 4 GB 512 MB 512 MB 512 MB 512 MB 2 GB 4 GB 1 GB 1 GB 3 GB 6 GB 1 GB 1 GB 512 MB 512 MB 4 GB 8 GB 1 GB 1 GB 1 GB 1 GB 4 GB 8 GB 2 GB 2 GB 5 GB 10 GB 2 GB 2 GB 512 MB 512 MB 6 GB 12 GB 2 GB 2 GB 1 GB 1 GB 8 GB 16 GB 2 GB 2 GB 2 GB 2 GB 8 GB 16 GB 4 GB 4 GB 9 GB 18 GB 4 GB 4 GB 512 MB 512 MB 10 GB 20 GB 4 GB 4 GB 1 GB 1 GB 12 GB 24 GB 4 GB 4 GB 2 GB 2 GB 16 GB 32 GB 4 GB 4 GB 4 GB 4 GB 16 GB 32 GB 8 GB 8 GB 18 GB 36 GB 8 GB 8 GB 1 GB 1 GB 20 GB 40 GB 8 GB 8 GB 2 GB 2 GB 24 GB 48 GB 8 GB 8 GB 4 GB 4 GB 32 GB 64 GB 8 GB 8 GB 8 GB 8 GB When available Memory Sparing Support Memory sparing is supported in single or dual processor systems that have one of the fully populated memory configurations shown in Table 3 1 The memor
91. e full name of an abbreviation or acronym used in this table see the Glossary on page 175 Jumpers and Connectors System Board Connectors See Figure 6 2 and Table 6 2 for the location and description of system board connectors Figure 6 2 System Board Connectors Jumpers and Connectors 141 Table 6 2 System Board Connectors Connector Description 1 SATA_B SATA B connector 2 RAC_CONN2 Remote Access Control RAC card 2 3 RAC_CONNI Remote Access Control RAC card 1 4 DIMM4 Fourth memory module slot processor 1 5 DIMM 3 Third memory module slot processor 1 6 DIMM 2 Second memory module slot processor 1 7 DIMM First memory module slot processor 1 8 CPUl Microprocessor 9 CPU2 Microprocessor 2 10 FAN4 System cooling fan 11 FLOPPY Floppy drive connector 12 FAN3 System cooling fan 13 FAN2 System cooling fan 14 FANI System cooling fan 15 BATTERY System battery 16 SIDEPLANE Sideplane connector 17 BACKPLANE Backplane power connector 18 TOE_KEY TCP IP Offload Engine Key 19 DIMM 5 First memory module slot processor 2 20 DIMM 6 Second memory module slot processor 2 21 DIMM7 Third memory module
92. edge with the front card guide See Figure 3 14 b Position the expansion card so that the card edge connector aligns with the expansion card connector on the expansion card riser board c Insert the card edge connector firmly into the PCIe card connector until the card is fully seated d When the card is seated in the connector close the expansion card latch See Figure 3 14 Installing System Components Installing an Expansion Card Figure 3 14 card edge connector expansion card connector 3 2 5 front card guide 1 expansion card guide latch expansion card 4 card cables for the new card 6 Connect any expansion See the documentation that came with the card for information about its cable connections Closing the System on page 56 7 Close the system See 73 Installing System Components Removing an Expansion Card A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the 74 components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 55 Disconnect all expansion card cables Release the expansion card a Open the expansion card latch See Figur
93. em and disconnect it from the electrical outlet wait approximately ten seconds reconnect the power cable and restart the system Any of these actions will remove fault messages and return the status indicators and LCD colors to the normal state Messages will reappear under the following conditions e The sensor returns to a normal state but fails again resulting in a new SEL entry e The system is reset and new error events are detected e A failure is recorded from another source that maps to the same display entry System Messages System messages appear on the screen to notify you of a possible problem with the system Table 1 3 lists the system messages that can occur and the probable cause and corrective action for each message K NOTE If you receive a system message that is not listed in Table 1 3 check the documentation for the application that is running when the message appears or the operating system s documentation for an explanation of the message and recommended action A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 28 About Your System Table 1 7 System Messages Message Causes Corrective Actions Alert Node interleaving The memory configuration does not Ensu
94. em password feature is disabled by a jumper setting the system password is Disabled and you cannot change or enter a new system password When a system password is not assigned and the password jumper on the system board is in the enabled default position the setting shown for the System Password option is Not Enabled and the Password Status field is Unlocked To assign a system password 1 Verify that the Password Status option is set to Unlocked 2 Highlight the System Password option and press lt Enter gt 3 Type your new system password You can use up to 32 characters in your password As you press each character key or the spacebar for a blank space a placeholder appears in the field The password assignment is not case sensitive However certain key combinations are not valid If you enter one of these combinations the system beeps To erase a character when entering your password press lt Backspace gt or the left arrow key K NOTE To escape from the field without assigning a system password press lt Enter gt to move to another field or press lt Esc gt at any time prior to completing step 5 4 Press lt Enter gt To confirm your password type it a second time and press lt Enter gt The setting shown for the System Password changes to Enabled Exit the System Setup program and begin using your system 6 Either reboot your system now for your password protection to take effect or continue working K NO
95. emory You can upgrade your system memory to a maximum of 32 GB for a one processor configuration or 64 GB for a two processor configuration by installing 667 MHz registered parity DDR II memory modules DIMMs in sets of 512 MB 1 GB 2 GB 4 GB or 8 GB when available modules The memory sockets are located on the system board under the cooling shroud and are split into two separate groups of four sockets each Each four socket group is adjacent to its respective processor Your system hardware supports Non Uniform Memory Architecture NUMA Each processor has its own memory controller and local memory for reduced access times but it can also access memory from another processor This architecture improves system performance if an operating system is installed that supports this feature NOTICE To enable NUMA run the System Setup program and disable the Node Interleaving option See Using the System Setup Program on page 37 General Memory Module Installation Guidelines To ensure optimal performance of your system observe the following guidelines when configuring your system memory e Memory must be installed in configurations of two four or eight DIMMs The minimum configuration for a two processor system is four DIMMs e DIMMs must be installed in matched pairs of identical speed technology and size in the following pairs of sockets DIMM l and DIMM 2 DIMM 3 and DIMM 4 DIMM 5 and DIMM 6 DIMM7 and DIMM 8
96. emory on page 124 Diskette drive n seek failure Incorrect configuration settings in the System Setup program Faulty or improperly installed diskette drive Loose diskette drive interface cable or loose power cable Run the System Setup program to correct the settings See Using the System Setup Program on page 37 Replace the diskette If the problem persists see Troubleshooting a Diskette Drive on page 126 Reseat diskette drive interface cable or power cable If the problem persists see Troubleshooting a Diskette Drive on page 126 Diskette read failure Faulty or improperly inserted diskette Replace the diskette See Troubleshooting a Diskette Drive on page 126 About Your System 29 Table 1 7 System Messages continued Message Causes Corrective Actions Diskette subsystem reset failed Faulty or improperly installed diskette drive Reseat diskette drive interface cable or power cable If the problem persists see Troubleshooting a Diskette Drive on page 126 Drive not ready Error Incorrect memory configuration CPU n Liaw Error Remote Access Controller initialization failure RAC virtual USB devices may not be available Gate A20 failure Diskette missing from or improperly inserted in diskette drive The DIMM group for CPU n is incorrectly configured and caused the system to halt Remote Access Controller initia
97. ems to display at a chosen resolution with the desired number of colors Video drivers may need to match the video adapter installed in the system video memory Most VGA and SVGA video adapters include memory chips in addition to your system s RAM The amount of video memory installed primarily influences the number of colors that a program can display with the appropriate video drivers and monitor capabilities video resolution Video resolution 800 x 600 for example is expressed as the number of pixels across by the number of pixels up and down To display a program at a specific graphics resolution you must install the appropriate video drivers and your monitor must support the resolution W Watt s WH Watt hour s win ini file A start up file for the Windows operating system When you start Windows it consults the win ini file to determine a variety of options for the Windows operating environment The win ini file also usually includes sections that contain optional settings for Windows application programs that are installed on the hard drive Windows 2000 An integrated and complete Microsoft Windows operating system that does not require MS DOS and that provides advanced operating system performance improved ease of use enhanced workgroup functionality and simplified file management and browsing Windows Powered A Windows operating system designed for use on NAS systems For NAS system
98. eplacing the Front Bezel on page 55 Reconnect the system and peripherals to their electrical outlets Removing the Diskette Drive From the Drive Carrier 1 Remove the diskette drive from the system See Removing the Diskette Drive From the System on page 84 Gently draw one side of the carrier away from the diskette drive until the drive pops from the tray See Figure 3 22 Installing System Components Figure 3 22 Installing and Removing the Diskette Drive Into and From the Drive Carrier 2 1 diskette drive tray 2 shim 3 diskette drive 4 diskette drive release tabs 2 Installing the Diskette Drive Into the Drive Carrier 1 Align the back of the diskette drive with the back of the carrier 2 Add the shim to the drive 3 Gently push the drive into the carrier until it pops in securely See Figure 3 22 Tape Drive This section describes how to configure and install an internal SCSI or SATA tape drive K NOTE Installing a SCSI tape drive requires an optional SCSI controller card Removing and Installing an Internal Tape Drive NOTICE See Protecting Against Electrostatic Discharge in the safety instructions in your Product Information Guide 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Installing System Components 87 2 Open the system See Opening the System on page 55 3 Remove the tape drive carrier from the media bay by squeezing
99. er Card on page 65 If the problem persists see Getting Help on page 147 PCIe Degraded Link Width Error Slot n Expected Link Width is n Actual Link Width is n Faulty or improperly installed PCle card in the specified slot Reseat the PCIe card in the specified slot number See Expansion Cards on page 72 If the problem persists see Getting Help on page 147 PCIe Fatal Error caused a system res Embedded device Please check the system event log for details Faulty system board or riser board See Getting Help on page 147 PCIe Fatal Error caused a system res Integrated device Please check the system event log for details The specified PCle device is faulty or improperly installed For a SAS controller daughter card reseat the card in the dedicated PCle connector See Installing a SAS Controller Daughter Card on page 65 If the problem persists see Getting Help on page 147 PCIe Fatal Error caused a system reset Slot n Pleas event log for check the system details Faulty or improperly installed PCle card in the specified slot Reseat the PCIe card in the specified slot number See Installing an Expansion Card on page 72 If the problem persists see Getting Help on page 147 PCIe Training Error Embedded device Faulty system board or riser board See Getting Help on page 147 PCIe Training Error Integrated devic
100. erial port is not operating properly Action 1 Enter the System Setup program and ensure that the serial port is enabled and the serial port COM ports are configured appropriately for any applications you are using See Using the System Setup Program on page 37 2 If the problem is confined to a particular application see the application documentation for specific port configuration requirements that the program may require 118 Troubleshooting Your System 3 Run the appropriate online diagnostic test See Using Server Administrator Diagnostics on page 135 If the tests run successfully but the problem persists see Troubleshooting a Serial I O Device on page 119 Troubleshooting a Serial 1 0 Device Problem Device connected to the serial port is not operating properly Action 1 Turn off the system and any peripheral devices connected to the serial port 2 Swap the serial interface cable with a working cable and turn on the system and the serial device If the problem is resolved replace the interface cable Turn off the system and the serial device and swap the device with a comparable device 4 Turn on the system and the serial device If the problem is resolved replace the serial device If the problem persists see Getting Help on page 147 Troubleshooting a USB Device Problem System message indicates a problem with a USB device e Device connected to a USB port is not operating properly Acti
101. for the devices UNIX Universal Internet Exchange UNIX the precursor to Linux is an operating system written in the C programming language uplink port A port on a network hub or switch used to connect to other hubs or switches without requiring a crossover cable UPS Uninterruptible power supply A battery powered unit that automatically supplies power to your system in the event of an electrical failure USB Universal Serial Bus A USB connector provides a single connection point for multiple USB compliant devices such as mice and keyboards USB devices can be connected and disconnected while the system is running utility A program used to manage system resources memory disk drives or printers for example UTP Unshielded twisted pair A type of wiring used to connect systems in a business or home to a telephone line V Volt s VAC Volt s alternating current VDC Volt s direct current VGA Video graphics array VGA and SVGA are video standards for video adapters with greater resolution and color display capabilities than previous standards video adapter The logical circuitry that provides in combination with the monitor your system s video capabilities A video adapter may be integrated into the system board or may be an expansion card that plugs into an expansion slot video driver A program that allows graphics mode application programs and operating syst
102. fy that the power supply is functioning properly See Power Indicator Codes on page 18 4 Check the indicators to see if the problem is resolved If not remove the faulty power supply See Removing a Power Supply on page 61 5 Install a new power supply See Replacing a Power Supply on page 62 If the problem persists see Getting Help on page 147 Troubleshooting System Cooling Problems Problem e Systems management software issues a fan related error message Action Ensure that none of the following conditions exist e Ambient temperature is too high e External airflow is obstructed e Cables inside the system obstruct airflow e An individual cooling fan has failed See Troubleshooting a Fan on page 124 Troubleshooting Your System 123 Troubleshooting a Fan Problem System status indicator is amber e Systems management software issues a fan related error message e Front panel LCD indicates a problem with the fan Action A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge Run the appropriate diagnostic test See Using Server Administrator Diagnostics on page 135 Open the system See Opening and Closing the System on page
103. g a device rather than its components selects all of the components of the device for testing 136 Running the System Diagnostics Selecting Diagnostics Options Use the Diagnostics Options area to select how you want to test a device You can set the following options e Non Interactive Tests Only When checked runs only tests that require no user intervention e Quick Tests Only When checked runs only the quick tests on the device Extended tests will not run when you select this option Show Ending Timestamp When checked time stamps the test log e Test Iterations Selects the number of times the test is run Log output file pathname When checked enables you to specify where the test log file is saved Viewing Information and Results The tabs in the Customize window provide information about the test and the test results The following tabs are available e Results Displays the test that ran and the result Errors Displays any errors that occurred during the test e Help Displays information about the currently selected device component or test e Configuration Displays basic configuration information about the currently selected device e Parameters If applicable displays parameters that you can set for the test Running the System Diagnostics 137 138 Running the System Diagnostics Jumpers and Connectors This section provides specific information about the system
104. ge 147 About Your System 25 Table 1 6 LCD Status Messages continued Code Text Causes Corrective Actions E2017 Timer Fail Timer refresh failure See Getting Help on page 147 E2018 Prog Timer Programmable interval timer See Getting Help on page 147 error E2019 Parity Error Parity error See Getting Help on page 147 E201A SIO Err SIO failure See Getting Help on page 147 E201B Kybd Controller Keyboard controller failure See Getting Help on page 147 E201C SMI Init System management interrupt See Getting Help on page 147 SMI initialization failure E201D Shutdown Test BIOS shutdown test failure See Getting Help on page 147 201 POST Mem Test BIOS POST memory test failure See Troubleshooting System Memory on page 124 If problem persists see Getting Help on page 147 E201F DRAC Config Dell remote access controller Check screen for specific error DRAC configuration failure messages Ensure that DRAC cables and connectors are properly seated If problem persists see your DRAC documentation E2020 CPU Config CPU configuration failure Check screen for specific error messages E2021 Memory Incorrect memory configuration Check screen for specific error Population Memory population order messages See Troubleshooting incorrect System Memory on page 124 E2022 POST Fail General failure after video Check screen for specific e
105. gure 3 26 Installing and Removing a Memory Module 1 1 memory module 2 memory module socket 3 socket ejectors 2 4 alignment keys 2 94 Installing System Components 6 Align the memory module s edge connector with the alignment key on the memory module socket and insert the memory module in the socket K NOTE The memory module socket has two alignment keys that allows you to install the memory module in the socket in only one way 7 Press down on the memory module with your thumbs while pulling up on the ejectors with your index fingers to lock the memory module into the socket When the memory module is properly seated in the socket the ejectors on the memory module socket align with the ejectors on the other sockets that have memory modules installed 8 Repeat step 3 through step 7 of this procedure to install the remaining memory modules 9 Replace the memory cooling shroud See Installing the Cooling Shroud on page 75 NOTICE Never operate your system with the memory cooling shroud removed Overheating of the system can develop quickly resulting in a shutdown of the system and the loss of data 10 Close the system See Opening the System on page 55 11 Optional Enter the System Setup program and check the System Memory setting on the main System Setup screen See Entering the System Setup Program on page 37 The system should have already changed the value to reflect the newly installed memory 12 If
106. he Mouse 2 2220005 118 Troubleshooting Basic 1 0 Functions 118 Troubleshooting a Serial l ODevice 119 Troubleshooting a USB Device 00000 119 TroubleshootingaNIC 0 000000 eee 120 Troubleshooting a Wet System 2004 5 120 Troubleshooting a Damaged System 121 Troubleshooting the System Battery 122 Troubleshooting Power Supplies 04 122 Troubleshooting System Cooling Problems 123 Troubleshooting a Fan 2 0 eee eee ees 124 Troubleshooting System Memory 000 124 Troubleshooting a Diskette Drive 0 4 126 Troubleshooting an Optical Drive 0 127 Troubleshooting a Tape Drive 04 128 Troubleshooting a Hard Drive aahua aaa 129 Troubleshooting a SAS or SAS RAID Controller Daughter Card 130 Contents 7 Troubleshooting ExpansionCards 0 4 132 Troubleshooting the Microprocessors 133 Running the System Diagnostics 135 Using Server Administrator Diagnostics 135 System Diagnostics Features 0 00000 ue 135 When to Use the System Diagnostics 135 Running the System Diagnostics 005 136 System Diagnostics Testing Options
107. he Power Supply Blank nnna aaa 63 Contents System Fans si 6206 cna a a oe Pa wR ee ee 63 RemovingaSystemFan 0 000 eee eee eee 63 ReplacingaCoolingFan 0 00 ee eee eee 64 SAS ControllerDaughterCard 004 65 Installing a SAS Controller DaughterCard 65 Removing a SAS Controller Daughter Card 68 RAID Battery gt 2 6 6s bee ie ce ea Se es 69 Installing a RAID Battery 02 0 4 69 Removing a RAID Battery 2 02004 70 Configuring the BootDevice 0005 70 Internal USB Memory Key Connector 70 Installing the Optional Internal USB Memory Key 70 ExpansionCards 00 00 a 72 Expansion Card Installation Guidelines 72 Installing an ExpansionCard 2 20 00 eee eae 72 Removing anExpansionCard 0 00000 e eae 74 CoolingShroud 2 ee es 74 Removing the Cooling Shroud 2 1 2 ee ee ee ee 74 Installing the Cooling Shroud 2 2 2 eee ee ee 75 Fan Bracket o gor case fae tk oe Seles ee hae ees ete a 76 Removing the Fan Bracket 0 22202000 76 Replacing the Fan Bracket naana aaa 71 Expansion Card Cage 0 00 eee ee ee 77 Removing the Expansion Card Cage anaana aaa 77 Replacing the Expansion Card Cage aaan 79 RAG Card 2 3 5 44 245 Paar eee Sh a e we ee E E ot ea 79 Removing the RAC Car
108. he onboard NIC Serial Communication Screen Table 2 6 lists the options and descriptions for the information fields that appear on the Serial Communication screen Table 2 6 Serial Communication Screen Options Option Description Serial Communication Off default Options are On without Console Redirection On with Console Redirection via COM1 On with Console Redirection via COM2 and Off Using the System Setup Program 43 44 Table 2 6 Serial Communication Screen Options continued Option Description External Serial Connector COMI default Specifies whether COM1 COM2 or Remote Access Device has access to the external serial connector for serial communications Failsafe Baud Rate 57600 default Displays the failsafe baud rate used for console redirection when the baud rate cannot be negotiated automatically with the remote terminal This rate should not be adjusted Remote Terminal Type VT 100 VT 220 default Select either VT 100 VT 220 or ANSI Redirection After Boot Enabled default Enables or disables BIOS console redirection after your system boots to the operating system System Security Screen Table 2 7 lists the options and descriptions for the information fields that appear on the System Security screen Table 2 7 System Security Screen Options Option Description System Password Setup Password Displays the current status
109. he system event log for See Getting Help on page 147 Support critical failure events E1114 Temp Ambient Ambient system temperature is See Troubleshooting System out of acceptable range Cooling Problems on page 123 E1118 CPU Temp The BMC is unable to determine Turn off power to the system and Interface the CPU s temperature status restart the system If the problem Consequently the BMC increases persists see Getting Help on the CPU fan speed to maximum page 147 as a precautionary measure E1210 CMOS Batt CMOS battery is missing or the See Troubleshooting the System voltage is out of acceptable range Battery on page 122 20 About Your System Table 1 6 LCD Status Messages continued Code Text Causes Corrective Actions E1211 ROMB Batt RAID battery is either missing Reseat the RAID battery bad or unable to recharge due to connector See RAID Battery on thermal issues page 69 and Troubleshooting System Cooling Problems on page 123 E1214 PwrGd Specified voltage regulator has See Getting Help on page 147 E1216 failed E1217 E1218 PCI Rsr 5V PwrGd The 5V voltage regulator on the See Getting Help on page 147 PCI riser has failed E1226 PCI Rsr 1 5V The 1 5V voltage regulator on the See Getting Help on page 147 PwrGd PCI riser has failed E1227 Linear PwrGd Linear voltage regulator s has See Getting Help on page 147 failed Represents
110. hed to the system such as the monitor keyboard or mouse Before you perform any of the procedures see Troubleshooting External Connections on page 116 Troubleshooting IRQ Assignment Conflicts Most PCI devices can share an IRQ with another device but they cannot use an IRQ simultaneously To avoid this type of conflict see the documentation for each PCI device for specific IRQ requirements Table 4 2 lists the IRQ assignments Table 4 2 IRQ Assignment Defaults IRO Line Assignment IRQO System timer IRQI Keyboard controller IRQ2 Interrupt controller 1 to enable IRQ8 through IRQ15 IRQ3 Serial port 2 COM2 and COM4 IRO4 Serial port 1 COM1 and COM3 IRQS Remote access controller IRQ6 Diskette drive controller IRQ7 Reserved IRQ8 Real time clock IRQ9 ACPI functions used for power management IRQ10 Available IRQI1 Available IRQ12 Available IRQI3 Math coprocessor IRQO14 IDE CD drive controller TIROI5 Available Troubleshooting External Connections Loose or improperly connected cables are the most likely source of problems for the system monitor and other peripherals such as a printer keyboard mouse or other external device Ensure that all external cables are securely attached to the external connectors on your system See Front Panel Features and Indicators on page 13 and Back Panel Features and Indicators on page 17 for the front and back panel connectors on your system 116 Troubleshooting
111. ially doubles the output device driver A program that allows the operating system or some other program to interface correctly with a peripheral Some device drivers such as network drivers must be loaded from the config sys file or as memory resident programs usually from the autoexec bat file Others must load when you start the program for which they were designed DHCP Dynamic Host Configuration Protocol A method of automatically assigning an IP address to a client system diagnostics A comprehensive set of tests for your system DIMM Dual in line memory module See also memory module 176 Glossary DIN Deutsche Industrie Norm directory Directories help keep related files organized on a disk in a hierarchical inverted tree structure Each disk has a root directory Additional directories that branch off the root directory are called subdirectories Subdirectories may contain additional directories branching off them DMA Direct memory access A DMA channel allows certain types of data transfer between RAM and a device to bypass the processor DMI Desktop Management Interface DMI enables the management of your system s software and hardware by collecting information about the system s components such as the operating system memory peripherals expansion cards and asset tag DNS Domain Name System A method of translating Internet domain names such as ww
112. in their sockets See Installing Memory Modules on page 94 Close the system See Closing the System on page 56 Reconnect the system to its electrical outlet and turn on the system and attached peripherals Enter the System Setup program and check the system memory setting See Using the System Setup Program on page 37 If the amount of memory installed still does not match the system memory setting then proceed to the next step Turn off the system and attached peripherals and disconnect the system from its electrical outlet Open the system See Opening the System on page 55 Troubleshooting Your System 125 126 14 15 16 17 18 If a diagnostic test or error message indicates a specific memory module as faulty swap or replace the module Otherwise swap the memory module in the first DIMM socket with a module of the same type and capacity that is known to be good See Installing Memory Modules on page 94 Close the system See Closing the System on page 56 Reconnect the system to its electrical outlet and turn on the system and attached peripherals As the system boots observe any error message that appears and the diagnostic indicators on the front of the system If the memory problem is still indicated repeat step 12 through step 17 for each memory module installed If the problem persists after all memory modules have been checked see Getting Help on page 147 Troubleshooting a Diskette Drive
113. ing a SAS Controller Daughter Card on page 65 5 Close the system See Closing the System on page 56 SAS SATA Backplane Board Removing the SAS SATA Backplane Board A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 55 Disconnect the optical drive power cable from the SAS SATA backplane board See Removing the Optical Drive from the System on page 82 4 Remove the hard drives See Removing a Hot Plug Hard Drive on page 57 K NOTE To properly reinstall the hard drives ensure that you record which hard drive you remove from which bay 5 Disconnect the SAS cable s from the backplane connectors 6 If applicable remove the storage controller daughter card See Removing a SAS Controller Daughter Card on page 68 7 Remove the SAS SATA backplane board a Pull the backplane board release pin See Figure 3 33 b While pulling the release pin tilt the backplane board toward the back of the system c Lift the backplane board from its securing tabs and remove the backplane board from the chassis Installing System Components 107
114. iser Board on page 102 Rotate the shroud upward and toward the front of the system on its hinges and then lift the shroud out of the system See Figure 3 15 Installing System Components Figure 3 15 Removing and Installing the Cooling Shroud 1 shroud pivots 2 2 cooling shroud 3 cable tabs 4 shroud hinges 2 5 fan bracket Installing the Cooling Shroud 1 Align the hinges on the shroud with the pivots located on each end of the fan bracket See Figure 3 15 Lower the shroud straight down into the system until the hinges snap into place on the pivots Rotate the shroud down over the processor s and memory modules Route the optical drive cable through the cable tabs on top of the cooling shroud Reinstall the left riser board See Installing the Left Riser Board on page 103 Reinstall the expansion cards into the left riser board Installing an Expansion Card on page 72 Close the system See Closing the System on page 56 oO Ny oan Aa WwW NY Reconnect the system to the electrical outlet and turn on the system and attached peripherals Installing System Components 75 Fan Bracket Removing the Fan Bracket A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Turn off the
115. ive indicator does not blink during boot Action A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Try using a different CD or DVD that you know works properly 2 Enter the System Setup program and ensure that the drive s IDE controller is enabled See Using the System Setup Program on page 37 3 Run the appropriate online diagnostic test See Using Server Administrator Diagnostics on page 135 4 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 5 Open the system See Opening and Closing the System on page 55 6 Ensure that the interface cable is securely connected to the optical drive and to the sideplane 7 Ensure that a power cable is properly connected to the drive Troubleshooting Your System 127 8 9 Close the system See Opening and Closing the System on page 55 Reconnect the system to the electrical outlet and turn on the system and attached peripherals If the problem is not resolved see Getting Help on page 147 Troubleshooting a Tape Drive Problem e e Detective tape drive Detective tape cartridge Missing or corrupted tape backup software or tape drive device dri
116. jumpers and describes the connectors on the various boards in the system System Board Jumpers Figure 6 1 shows the location of the configuration jumpers on the system board Table 6 1 lists the jumper settings K NOTE To access the jumpers remove the cooling shroud by lifting the release latch and sliding the shroud towards the front of the system See Figure 3 15 K NOTE Lift up the memory module airflow shroud for easy access to the jumpers Jumpers and Connectors 139 140 Figure 6 1 System Board Jumpers NVRAM_CLR lee moe PWRD_EN s A Table 6 1 System Board Jumper Settings Jumper Setting Description NVRAM_CLR og default The configuration settings are retained at system boot oo The configuration settings are cleared at the next system boot If the configuration settings become corrupted to the point where the system will not boot install the jumper and boot the system Remove the jumper before restoring the configuration information PWRD_EN e o default The password feature is enabled o0 The password feature is disabled NOTE For th
117. l Sales Home Small Business Sales Fax Relational Sales Fax Switchboard Switchboard Fax support euro dell com 020 674 45 00 020 674 47 66 020 674 42 00 020 674 4325 020 674 55 00 020 674 50 00 020 674 47 75 020 674 47 50 020 674 50 00 020 674 47 50 New Zealand International Access Code 00 Country Code 64 Online Support Technical Support Customer Service Sales support ap dell com support ap dell com contactus 0800 441 567 Nicaragua 166 Getting Help Online Support Technical Support Customer Service Sales www dell com ni la techsupport dell com 0101 800 220 1377 Country City International Access Code Country Code City Code Service Type Area Codes Local Numbers and Toll Free Numbers Web and E mail Address Norway Lysaker International Access Code 00 Country Code 47 Online Support Technical Support Relational Customer Service Home Small Business Customer Service Switchboard Fax Switchboard support euro dell com 671 16882 671 17575 23162298 671 16800 671 16865 Panama Online Support Technical Support Customer Service Sales www dell com pa la techsupport dell com 0 11 800 507 1264 Peru Online Support Technical Support Customer Service Sales www dell com pe la techsupport dell com 0800 50 669 Poland Warsaw International Access Code 011 Online Support support curo dell com pl_support_tech dell com Cou
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119. l Support Customer Service Sales www dell com ai la techsupport dell com toll free 800 335 0031 Antigua and Barbuda Aomen Country Code 853 Online Support Technical Support Customer Service Sales Technical Support Customer Service Xiamen China Transaction Sales Xiamen China www dell com ag la techsupport dell com 1 800 805 5924 toll free 0800 105 34 160 910 29 693 115 Argentina Buenos Aires International Access Code 00 Country Code 54 City Code 11 152 Getting Help Online Support E mail for Desktops and Portables E mail for Servers and EMC Storage Products Customer Service Technical Support Dell PowerApp Dell PowerEdge Dell PowerConnect and Dell PowerVault Technical Support Services Sales www dell com ar la techsupport dell com la_enterprise dell com toll free 0 800 444 0730 toll free 0 800 222 0154 toll free 0 800 444 0724 0 810 444 3355 Country City Service Type Area Codes International Access Code Local Numbers and Country Code Toll Free Numbers City Code Web and E mail Address Aruba Online Support www dell com aw la techsupport dell com Technical Support Customer Service Sales toll free 800 1578 Australia Sydney Online Support support ap dell com International Access Code 0011 Country Code 61 support ap dell com contactus Technical Support City Code 2 Home and Home Office toll free 1300 655 53
120. l away from the system See Figure 3 3 54 Installing System Components Figure 3 3 Removing the Front Bezel 1 bezel lock 2 control panel LCD Replacing the Front Bezel To replace the front bezel perform the above steps in reverse Opening and Closing the System A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge Opening the System To upgrade or troubleshoot the system remove the system cover to gain access to internal components 1 Unless you are installing a hot plug component such as a cooling fan or power supply turn off the system and attached peripherals and disconnect the system from the electrical outlet and peripherals 2 To remove the system cover turn the latch release lock counter clockwise to the unlocked position See Figure 3 4 Lift up on the latch on top of the system See Figure 3 4 Grasp the cover on both sides and carefully lift the cover away from the system Installing System Components 55 Closing the System 1 Lift up the latch on the cover 2 Place the cover on top of the system and offset the cover slightly back so that it clears the chassis J hooks and lays flush on the system chassis See Figure 3 4 3 Push down the latch to lever the cover
121. label on the system used to identify it when you call Dell for technical support simple disk volume The volume of free space on a single dynamic physical disk SMART Self Monitoring Analysis and Reporting Technology Allows hard drives to report errors and failures to the system BIOS and then display an error message on the screen SMP Symmetric multiprocessing Used to describe a system that has two or more processors connected via a high bandwidth link and managed by an operating system where each processor has equal access to I O devices SNMP Simple Network Management Protocol A standard interface that allows a network manager to remotely monitor and manage workstations spanning Spanning or concatenating disk volumes combines unallocated space from multiple disks into one logical volume allowing more efficient use of all the space and all drive letters on a multiple disk system 180 Glossary striping Disk striping writes data across three or more disks in an array but only uses a portion of the space on each disk The amount of space used by a stripe is the same on each disk used A virtual disk may use several stripes on the same set of disks in an array See also guarding mirroring and RAID SVGA Super video graphics array VGA and SVGA are video standards for video adapters with greater resolution and color display capabilities than previous standards system board As the main
122. lane See Removing the Sideplane Board on page 105 Remove the system board a Pull the system board tray riser release pin See Figure 3 35 b While pulling the release pin slide the system board tray toward the front of the chassis c Lift up the system board tray and remove it from the chassis Installing System Components 111 Figure 3 35 System Board Removal 1 system board tray riser 2 system board 3 system board tray release pin 4 system board securing tabs Installing the System Board A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Lower the system board tray until the tray sits flat on the bottom of the chassis 2 Align the back connectors on the system board with the cutouts in the back of the chassis and ensure the system board tray is square with the chassis so that the securing tabs on the chassis fully insert into system board securing slots See Figure 3 35 Slide the system board tray toward the back of the chassis until it locks into position Replace the sideplane See Installing the Sideplane Board on page 107 112 Installing System Components oo N oO ol 11 12 13 14 15 16 Reinstall the TOE key if applicable See Figure 6 2 for the TOE
123. lization failure Faulty keyboard controller faulty system board Replace the diskette If the problem persists see Troubleshooting a Diskette Drive on page 126 See General Memory Module Installation Guidelines on page 91 for memory configuration information If the problem persists see Troubleshooting System Memory on page 124 Ensure that the Remote Access Controller is properly installed See Installing a RAC Card on page 81 See Getting Help on page 147 General failure The operating system is unable to carry out the command This message is usually followed by specific information Note the information and take the appropriate action to resolve the problem HyperTransport error caused a system reset Please check the system event log for details A fatal system error occurred and caused the system to reboot Check the SEL for information that was logged during the error See the applicable troubleshooting section in Troubleshooting Your System on page 115 for any faulty components specified in the SEL Invalid NVRAM configuration Re allocated Resource System detected and corrected a resource conflict No action is required Invalid PCIe card found in the Internal_Storage slot The system halted because an invalid PCle expansion card is installed in the dedicated storage controller slot Remove the PCle expansion card and install either the SAS or optional
124. ller Daughter Card on page 68 4 Remove any cables from the sideplane board Pressing inward on the sideplane release tabs lift the sideplane up and away from the system See Figure 3 32 Installing System Components 105 Figure 3 32 Sideplane Removal and Installation 106 sideplane sideplane release tabs 2 optical drive cable system board Installing System Components ol 11 control panel connector pin collar 2 chassis pins 2 SAS controller daughter card socket control panel cable optical drive connector sideplane connector SAS controller daughter card Installing the Sideplane Board A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 2 Insert the sideplane board into sideplane slots along the left wall of the chassis and lower the sideplane board so that the pin collars connect with the two pins on the system board Press the sideplane down until sideplane connector is fully seated into the system board connector See Figure 3 32 Reattach any cables to the sideplane board If applicable replace the storage controller daughter card See Install
125. llowing exception If System Password is not set to Enabled and is not locked through the Password Status option you can assign a system password however you cannot disable or change an existing system password K NOTE You can use the Password Status option in conjunction with the Setup Password option to protect the system password from unauthorized changes Deleting or Changing an Existing Setup Password 1 Enter the System Setup program and select the System Security option 2 Highlight the Setup Password option press lt Enter gt to access the setup password window and press lt Enter gt twice to clear the existing setup password The setting changes to Not Enabled 3 If you want to assign a new setup password perform the steps in Assigning a Setup Password on page 48 Using the System Setup Program Disabling a Forgotten Password See Disabling a Forgotten Password on page 145 Baseboard Management Controller Configuration The Baseboard Management Controller BMC enables configuring monitoring and recovery of systems remotely BMC provides the following features e Uses the system s integrated NIC e Enables fault logging and SNMP alerting e Provides access to system event log and sensor status e Allows control of system functions including power on and off e Functions independently of the system s power state or the system s operating system e Provides text console redirection for system setup text ba
126. m a phone near or at the system so that technical support can assist you with any necessary procedures K NOTE Dell s Express Service Code system may not be available in all countries When prompted by Dell s automated telephone system enter your Express Service Code to route the call directly to the proper support personnel If you do not have an Express Service Code open the Dell Accessories folder double click the Express Service Code icon and follow the directions For instructions on using the technical support service see Technical Support Service on page 148 and Before You Call on page 150 K NOTE Some of the following services are not always available in all locations outside the continental U S Call your local Dell representative for information on availability Online Services You can access Dell Support at support dell com Select your region on the WELCOME TO DELL SUPPORT page and fill in the requested details to access help tools and information You can contact Dell electronically using the following addresses World Wide Web www dell com www dell com ap Asian Pacific countries only www dell com jp Japan only Getting Help 147 148 www euro dell com Europe only www dell com la Latin American countries www dell ca Canada only e Anonymous file transfer protocol FTP ftp dell com Log in as user anonymous and use your e mail address as your password e Electronic Support Service
127. mplete information about safety precautions working inside the computer and protecting against electrostatic discharge Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 55 If applicable remove any expansion cards See Removing an Expansion Card on page 74 Remove the power supplies See Removing a Power Supply on page 61 Remove the expansion card cage See Removing the Expansion Card Cage on page 77 Remove the center riser board See Removing the Center Riser Board on page 104 Remove the cooling shroud See Removing the Cooling Shroud on page 74 Remove the fans See Removing a System Fan on page 63 Remove the fan bracket See Removing the Fan Bracket on page 76 If applicable remove the RAC card See Removing the RAC Card on page 79 CAUTION The DIMMs are hot to the touch for some time after the system has been powered down Allow time for the DIMMs to cool before handling them Handle the DIMMs by the card edges and avoid touching the DIMM components Remove the memory modules See Removing Memory Modules on page 95 NOTE While removing the memory modules record the memory module socket locations to ensure proper installation Remove the heatsink s and microprocessor s See Removing a Processor on page 96 Remove the TOE key if present See Figure 6 2 for the location of the TOE key Remove the sidep
128. mplete information about safety precautions working inside the computer and protecting against electrostatic discharge Start Up Routine Look and listen during the system s start up routine for the indications described in Table 4 1 Table 4 1 Start Up Routine Indications Look listen for Action A status or error message displayed on the front panel LCD An error message displayed on the monitor Alert messages from the systems management software The monitor s power indicator The keyboard indicators The USB diskette drive activity indicator The USB CD drive activity indicator The diskette drive activity indicator The CD drive activity indicator The hard drive activity indicator An unfamiliar constant scraping or grinding sound when you access a drive See LCD Status Messages on page 20 See System Messages on page 28 See the systems management software documentation See Troubleshooting the Video Subsystem on page 117 See Troubleshooting the Keyboard on page 117 See Troubleshooting a USB Device on page 119 See Troubleshooting a USB Device on page 119 See Troubleshooting a Diskette Drive on page 126 See Troubleshooting an Optical Drive on page 127 See Troubleshooting a Hard Drive on page 129 See Getting Help on page 147 Troubleshooting Your System 115 Checking the Equipment This section provides troubleshooting procedures for external devices attac
129. n This message can alert you to an unauthorized person attempting to use your system Even after you shut down and restart the system the error message continues to be displayed until the correct password is entered K NOTE You can use the Password Status option in conjunction with the System Password and Setup Password options to further protect your system from unauthorized changes Deleting or Changing an Existing System Password 1 When prompted press lt Ctrl gt lt Enter gt to disable the existing system password If you are asked to enter your setup password contact your network administrator Enter the System Setup program by pressing lt F2 gt during POST Select the System Security screen field to verify that the Password Status option is set to Unlocked When prompted type the system password a A O N Confirm that Not Enabled is displayed for the System Password option If Not Enabled is displayed for the System Password option the system password has been deleted If Enabled is displayed for the System Password option press the lt Alt gt lt b gt key combination to restart the system and then repeat steps 2 through 5 Using the System Setup Program 47 48 Using the Setup Password Assigning a Setup Password You can assign or change a setup password only when the Setup Password option is set to Not Enabled To assign a setup password highlight the Setup Password option and press the lt gt or lt
130. n each end of the socket until the memory module pops out of the socket See Figure 3 26 6 Replace the memory cooling shroud See Installing the Cooling Shroud on page 75 NOTICE Never operate your system with the memory cooling shroud removed Overheating of the system can develop quickly resulting in a shutdown of the system and the loss of data 7 Close the system See Closing the System on page 56 Integrated NIC TOE The TCP IP Offload Engine TOE functionality of the system s integrated NIC is activated by the TOE NIC hardware key installed in the TOE_KEY socket on the system board see Figure 6 2 See the user documentation that came with the hardware key for information on how to set up and configure the TOE feature Processors You can upgrade your processor s to take advantage of future options in speed and functionality Each processor and its associated internal cache memory are contained in a land grid array LGA package that is installed in a ZIF socket on the system board Removing a Processor A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge Prior to upgrading your system download the latest system BIOS version on support dell com N Turn off the system i
131. ncluding any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 55 Remove the cooling shroud See Removing the Cooling Shroud on page 74 NOTICE When you remove the heat sink the possibility exists that the processor might adhere to the heat sink and be removed from the socket It is recommended that you remove the heat sink while the processor is still warm O Qaew NOTICE Never remove the heat sink from a processor unless you intend to remove the processor The heat sink is necessary to maintain proper thermal conditions 5 Using a 2 Phillips screwdriver loosen one of the two heat sink retention screws See Figure 3 27 96 Installing System Components Figure 3 27 Installing and Removing the Heat Sink 1 heat sink 2 heat sink retention screws 2 Wait 30 seconds for the heat sink to loosen from the processor Loosen the other heat sink retention screw 8 Gently lift the heat sink off of the processor and set the heat sink aside K NOTE Lay the heat sink on its side to avoid contaminating the thermal adhesive on the bottom of the heat sink NOTICE The processor is held in its socket under strong pressure Be aware that the release lever can spring up suddenly if not firmly grasped 9 Position your thumb firmly over the socket release lever and release the lever from the locked position Rotate the lever 90 degrees upward until the process
132. nd Cherrywood International Access Code 00 Country Code 353 City Code 1 162 Getting Help Online Support Technical Support Business computers Home computers At Home Support Sales Home Small Business Medium Business Large Business Sales E mail Customer Service Home and Small Business Business greater than 200 employees General Fax Sales Fax Switchboard U K Customer Service dial within U K only Corporate Customer Service dial within U K only U K Sales dial within U K only support euro dell com dell_direct_support dell com 1850 543 543 1850 543 543 1850 200 889 1850 333 200 1850 664 656 1850 200 646 1850 200 646 Dell_IRL_Outlet dell com 01 204 4014 1850 200 982 01 204 0103 01 204 4444 0870 906 0010 0870 907 4499 0870 907 4000 Country City International Access Code Country Code City Code Service Type Area Codes Local Numbers and Toll Free Numbers Web and E mail Address Italy Milan International Access Code 00 Country Code 39 City Code 02 Jamaica Online Support Home and Small Business Technical Support Customer Service Fax Switchboard Corporate Technical Support Customer Service Fax Switchboard Online Support Technical Support Customer Service Sales dial from within Jamaica only support curo dell com 02 577 826 90 02 696 821 14 02 696 821 13 02 696 821 12 02 577 826 90 02 577 825 55 02 575 035 30 02
133. nd protecting against electrostatic discharge 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 55 3 Install the diskette drive carrier into the system a Align the slots on the bottom of the diskette drive carrier with the drive bay rails in the media bay b Push the carrier toward the system front plate until the plastic latch on the carrier locks into position Installing System Components 85 86 4 Connect the diskette drive interface cable to the connector on the rear of the diskette drive If not already done use the following procedure to attach the other end of the ribbon cable to the system board a b c d Remove the fan bracket using the procedure in Removing the Fan Bracket on page 76 Locate the diskette drive connector FLOPPY on the system board See Figure 6 2 Carefully pry the locking bar on the FLOPPY connector into the unlocked position Insert the end of the cable under the locking bar and into the FLOPPY connector as far as it will go Keep the cable firmly seated in the connector and press the locking bar back into the locked position If applicable reinstall the tape backup device s strain relief bracket See Removing and Replacing the Tape Drive Cable Retention Bracket on page 89 Close the system See Closing the System on page 56 If removed replace the front bezel See R
134. ntroller Daughter Card K NOTE When troubleshooting a SAS or SAS RAID controller daughter card also see the documentation for your operating system and the controller daughter card Problem e Error message indicates a problem with the SAS or SAS RAID controller daughter card SAS or SAS RAID controller daughter card performs incorrectly or not at all 130 Troubleshooting Your System Action A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the on oO ol 10 11 12 13 components inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge Run the appropriate online diagnostic test See Using Server Administrator Diagnostics on page 135 Enter the System Setup program and ensure that the SAS or SAS RAID controller daughter card is enabled See Using the System Setup Program on page 37 Restart the system and press the applicable key sequence to enter the configuration utility program e lt Ctrl gt lt C gt fora SAS controller e lt Ctrl gt lt R gt for a SAS RAID controller See the controller s documentation for information about configuration settings Check the configuration settings make any necessary corrections and restart the system If the problem is not resolved continue to the next step Rem
135. ntry Code 48 Customer Service Phone 57 95 700 City Code 22 Customer Service 57 95 999 Sales 57 95 999 Customer Service Fax 57 95 806 Reception Desk Fax 57 95 998 Switchboard 57 95 999 Portugal Online Support support euro dell com International Access Code 00 Technical Support 707200149 Country Code 351 Customer Service 800 300 413 Sales Fax 800 300 410 or 800 300 411 or 800 300 412 or 21 422 07 10 21 42401 12 Puerto Rico Online Support Technical Support Customer Service and Sales www dell com pr la techsupport dell com toll free 1 866 390 4695 or 1 866 851 1760 1 877 537 3355 Getting Help 167 Country City International Access Code Country Code City Code Service Type Area Codes Local Numbers and Toll Free Numbers Web and E mail Address St Kitts and Nevis Online Support Technical Support Customer Service Sales www dell com kn la techsupport dell com toll free 1 866 540 3355 St Lucia Online Support Technical Support Customer Service Sales www dell com lc la techsupport dell com toll free 1 866 464 4352 St Vincent and the Grenadines Online Support Technical Support Customer Service Sales www dell com ve la techsupport dell com toll free 1 866 464 4353 Singapore Singapore International Access Code 005 Country Code 65 NOTE The phone numbers in this section should be called from within Singapore or Malaysia only Online
136. ny of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Press the blue release tab in the center of the center riser to release the board from the system board socket while easing both ends of the riser upward 2 Lift the center riser board from the two guide pins on either end and draw the riser away from the system board Figure 3 31 Replacing the Center Riser Board 1 pin collars 2 2 release tab 3 center riser board 4 guide pins 2 5 system board socket Installing the Center Riser Board 1 Fitting the two pin collars over the guide pins on the system board gently lower the center riser board until the board connector is firmly seated into the system board socket See Figure 3 31 104 Installing System Components Sideplane Board Removing the Sideplane Board A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Tur off the system and attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 55 Remove the SAS controller daughter card See Removing a SAS Contro
137. ocol The system BIOS has reporteda See Getting Help on page 147 processor protocol error 22 About Your System Table 1 6 LCD Status Messages continued Code Text Causes Corrective Actions E1421 CPU Init The system BIOS has reported a See Getting Help on page 147 processor initialization error E1422 CPU Machine Chk The system BIOS has reporteda See Getting Help on page 147 machine check error E1610 PS Missing No power is available from the See Troubleshooting Power specified power supply specified Supplies on page 122 power supply is improperly installed or faulty E1614 PS Status No power is available from the See Troubleshooting Power specified power supply specified Supplies on page 122 power supply is improperly installed or faulty E1618 PS Predictive Power supply voltage is out of See Troubleshooting Power acceptable range specified power Supplies on page 122 supply is improperly installed or faulty E161C PS Input Lost Power source for specified power Check the AC power source for supply is unavailable or out of the specified power supply If the acceptable range problem persists see Troubleshooting Power Supplies on page 122 E1620 PS Input Range Power source for specified power Check the AC power source for supply is unavailable or out of the specified power supply If the acceptable range problem persists see Troubleshooting Powe
138. ocumentation E1812 HDD Removed The specified hard drive has been Information only removed from the system E1914 DRAC5 Conn2 Cbl DRAC 5 cable is missing or Reconnect the cable See disconnected Installing a RAC Card on page 81 E1A12 PCI Rsr Missing One orall of the PCIe risers is Reinstall the missing riser card s missing preventing the system from powering on E1A14 SAS Cable A SAS cable A is missing or bad Reseat the cable If the problem persists replace cable See SAS Controller Daughter Card on page 65 E1A15 SAS Cable B SAS cable B is missing or bad Reseat the cable If the problem persists replace cable See SAS Controller Daughter Card on page 65 E2010 No Memory No memory is installed in the Install memory See Installing system Memory Modules on page 94 E2011 Mem Config Err Memory detected but is not See Troubleshooting System configurable Error detected Memory on page 124 during memory configuration E2012 Unusable Memory Memory is configured but not See Troubleshooting System usable Memory subsystem Memory on page 124 failure E2013 Shadow BIOS Fail The system BIOS failed to copy See Troubleshooting System its flash image into memory Memory on page 124 E2014 CMOS Fail CMOS failure CMOS RAM not See Getting Help on page 147 functioning properly E2015 DMA Controller DMA controller failure See Getting Help on page 147 E2016 Int Controller Interrupt controller failure See Getting Help on pa
139. off the label b Using a T10 Torx driver remove the two screws that secure the display module to the system chassis c Remove the display module from the chassis cutout Installing System Components 109 Figure 3 34 Control Panel Removal 1 display module label 2 display module securing 3 display module screws 2 4 display module cable 5 control panel cable 6 control panel circuit board 7 control panel circuit board securing screws 3 Installing the Control Panel Assembly 1 Insert the display module into the chassis cutout and secure with the two Torx screws 2 Affix the display module label to the display module 3 Install the control panel board in the system chassis and secure with the three Phillips screws See Figure 3 34 4 Connect the display module cable to the control panel board See Figure 3 34 5 Connect the control panel cable to the control panel board See Figure 3 34 6 Close the system See Closing the System on page 56 110 Installing System Components 7 8 Reconnect the system to the power source and turn on the system and attached peripherals If applicable install the bezel System Board Service only Procedure Removing the System Board A oo N OO ot FP GOGON gt 11 12 13 14 15 CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide tor co
140. on 1 Enter the System Setup program and ensure that the USB ports are enabled See Using the System Setup Program on page 37 Turn off the system and any USB devices Disconnect the USB devices and connect the malfunctioning device to the other USB connector 4 Turn on the system and the reconnected device If the problem is resolved the USB connector might be defective See Getting Help on page 147 5 If possible swap the interface cable with a working cable If the problem is resolved replace the interface cable 6 Turn off the system and the USB device and swap the device with a comparable device Troubleshooting Your System 119 7 Turn on the system and the USB device If the problem is resolved replace the USB device If the problem persists see Getting Help on page 147 Troubleshooting a NIC Problem NIC cannot communicate with network Action 1 2 Run the appropriate online diagnostic test See Running the System Diagnostics on page 136 Check the appropriate indicator on the NIC connector See NIC Indicator Codes on page 19 e If the link indicator does not light check all cable connections e Ifthe activity indicator does not light the network driver files might be damaged or missing Remove and reinstall the drivers if applicable See the NIC s documentation e Change the autonegotiation setting if possible e Use another connector on the switch or hub If you are using
141. ontroller The device that the system boots from is determined by the boot order specified in the System Setup program The System Setup program provides options that the system uses to scan for installed boot devices See Using the System Setup Program on page 37 for information about the System Setup program Internal USB Memory Key Connector The system provides an internal USB connector located on the sideplane board for use with the optional bootable USB flash memory key see Figure 6 4 To boot from the USB memory key you must specify the USB device in the boot sequence in the System Setup program See System Setup Options on page 38 For information on creating a bootable file on the USB memory key see the user documentation that accompanied the USB memory key Installing the Optional Internal USB Memory Key A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Turn off the system including any attached peripherals and disconnect the system from its electrical outlet Open the system See Opening the System on page 55 Remove the SAS controller card See Removing a SAS Controller Daughter Card on page 68 If present disconnect the optical drive cable from the sideplane board K
142. ontroller when necessary to accommodate a controller card installed in an expansion slot You can also configure the drive as Read Only or Off When using the Read Only setting the drive cannot be used to write to a disk NOTE This option will not appear on this menu screen if your system does not include this optional device User Accessible USB Ports Enables or disables the system s user accessible USB ports Options are All Ports All Ports On default On Only Back Ports On and All Ports Off Embedded Gb NICI Enables or disables the system s integrated NIC Options are Enabled without Enabled with PXE PXE Enabled with PXE and Disabled PXE support allows the system to boot default from the network Changes take effect after the system reboots MAC Address Displays the MAC address for the integrated 10 100 1000 NIC This field does not have user selectable settings TOE Capability Displays the TCP IP offload engine TOE feature status of the onboard NIC Embedded Gb NIC2 Enables or disables the system s integrated NIC Options are Enabled without Enabled without PXE PXE Enabled with PXE and Disabled PXE support allows the system to boot default from the network Changes take effect after the system reboots MAC Address Displays the MAC address for the integrated 10 100 1000 NIC This field does not have user selectable settings TOE Capability Displays the TCP IP offload engine TOE feature status of t
143. or is released from the socket See Figure 3 28 10 Rotate the processor shield upward and out of the way Installing System Components 97 Figure 3 28 Installing and Removing a Processor 2 3 NS 1 notch in processor 2 2 processor 3 ZIF socket shield 4 socket release lever 5 ZiF socket 6 processor shield 7 socket key 2 11 Lift the processor out of the socket and leave the release lever up so that the socket is ready for the new processor NOTICE Be careful not to bend any of the pins on the ZIF socket when removing the processor Bending the pins can permanently damage the system board Installing a Processor 1 Unpack the new processor 2 Ifyou are installing a second processor for the first time remove and discard the protective shield on top of the ZIF socket See Figure 3 28 3 Align the processor with the socket keys on the ZIF socket See Figure 3 28 98 Installing System Components Install the processor in the socket NOTICE Positioning the processor incorrectly can permanently damage the system board or the processor when you turn it on When placing the processor in the socket be careful not to bend the pins in the socket Avoid touching the socket pins or the pads on the processor when handling the processor or the system board a Ifthe release lever on the processor socket is not positioned all the way up move it to that position b With the processor and the socket keys aligned set the proces
144. ove the bezel See Removing the Front Bezel on page 54 Turn off the system and attached peripherals and disconnect the system from its electrical outlet Open the system See Opening and Closing the System on page 55 Ensure that the controller card is firmly seated in its connector See SAS Controller Daughter Card on page 65 If you have a SAS RAID controller daughter card ensure that the following RAID components are properly installed and connected e Memory module e Battery Verify that the cable connections between the SAS SATA backplane s and the SAS controller daughter card are correct See Installing a SAS Controller Daughter Card on page 65 Ensure that the cables are firmly connected to the SAS controller daughter card and the SAS SATA backplane board Close the system See Opening and Closing the System on page 55 Reconnect the system to its electrical outlet and turn on the system and attached peripherals If the problem persists see Getting Help on page 147 Troubleshooting Your System 131 132 Troubleshooting Expansion Cards K NOTE When troubleshooting an expansion card see the documentation for your operating system and the expansion card Problem e Error message indicates a problem with an expansion card Expansion card performs incorrectly or not at all Action A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the a
145. p code 1 1 3 BIOS Basic input output system Your system s BIOS contains programs stored on a flash memory chip The BIOS controls the following e Communications between the processor and peripheral devices e Miscellaneous functions such as system messages bit The smallest unit of information interpreted by your system blade A module that contains a processor memory and a hard drive The modules are mounted into a chassis that includes power supplies and fans BMC Baseboard management controller boot routine A program that clears all memory initializes devices and loads the operating system when you start your system Unless the operating system fails to respond you can reboot also called warm boot your system by pressing lt Ctrl gt lt Alt gt lt Del gt Otherwise you must restart the system by pressing the reset button or by turning the system off and then back on bootable diskette A diskette that is used to start your system if the system will not boot from the hard drive BTU British thermal unit bus An information pathway between the components of a system Your system contains an expansion bus that allows the processor to communicate with controllers for the peripheral devices connected to the system Your system also contains an address bus and a data bus for communications between the processor and RAM C Celsius cache A fast storage area that keeps a co
146. page 129 See Using the System Setup Program on page 37 for information on setting the order of boot devices Check the hard drive configuration settings in the System Setup program See Using the System Setup Program on page 37 If necessary install the operating system on your hard drive See your operating system documentation See Getting Help on page 147 Not a boot diskette No operating system on diskette Use a bootable diskette PCI BIOS fa iled to install PCle device BIOS Option ROM checksum failure detected during shadowing Cables to expansion card s loose faulty or improperly installed expansion card s Reseat the expansion card s Ensure that all appropriate cables are securely connected to the expansion card s If the problem persists see Troubleshooting Expansion Cards on page 132 About Your System 31 Table 1 7 System Messages continued Message Causes Corrective Actions PCIe Degraded Link Width Embedded device mrror Expected Link Width is n Actual Link Width is n Faulty system board or riser board See Getting Help on page 147 PCIe Degraded Link Width Error Integrated device Expected Link Width is n Actual Link Width is n The specified PCle device is faulty or improperly installed For a SAS controller daughter card reseat the card in the dedicated PCle connector See Installing a SAS Controller Daught
147. page 75 Close the system See Closing the System on page 56 Reconnect the system to the electrical outlet and turn on the system and attached peripherals Expansion Card Cage Removing the Expansion Card Cage A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge Installing System Components 77 K NOTE You must remove all expansion cards from the expansion card cage before removing the expansion card cage from the system 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 55 3 Disconnect all expansion card cables 4 Remove any expansion cards from the expansion card cage See Removing an Expansion Card on page 74 5 Press the two blue release latches on the expansion card cage See Figure 3 17 Figure 3 17 Installing and Removing the Expansion Card Cage aS AY gt K N L US rN 1 expansion card cage 2 pincollars 2 3 release latches 2 4 chassis pins 2 6 Lift the cage straight up to clear the chassis See Figure 3 17 78 Installing System Components Replacing the Expansion Card Cage A CAUTION Only trained service technici
148. py of data or instructions for quick data retrieval When a program makes a request to a disk drive for data that is in the cache the disk cache utility can retrieve the data from RAM faster than from the disk drive CD Compact disc CD drives use optical technology to read data from CDs Glossary 175 cm Centimeter s cmos Complementary metal oxide semiconductor component As they relate to DMI components include operating systems computer systems expansion cards and peripherals that are compatible with DMI Each component is made up of groups and attributes that are defined as relevant to that component COMn The device names for the serial ports on your system control panel The part of the system that contains indicators and controls such as the power button and power indicator controller A chip that controls the transfer of data between the processor and memory or between the processor and a peripheral conventional memory The first 640 KB of RAM Conventional memory is found in all systems Unless they are specially designed MS DOS programs are limited to running in conventional memory coprocessor A chip that relieves the system s processor of specific processing tasks A math coprocessor for example handles numeric processing CPU Central processing unit See processor DC Direct current DDR Double data rate A technology in memory modules that potent
149. r Supplies on page 122 E1624 PS Redundancy The power supply subsystem is no See Troubleshooting Power longer redundant If the last Supplies on page 122 supply fails the system will go down E1625 PS AC Current Power source is out of acceptable Check the AC power source range E1710 I O Channel Chk The system BIOS has reported an See Getting Help on page 147 T O channel check About Your System 23 24 Table 1 6 LCD Status Messages continued Code Text Causes Corrective Actions E1711 PCI PERR B D The system BIOS has reported a Remove and reseat the PCIe FEH PCI parity error on a component expansion cards If the problem that resides in PCI configuration persists see Troubleshooting space at bus device Expansion Cards on page 132 function PCI PERR Slot The system BIOS has reporteda Reinstall the expansion card cage PCI parity error on a component See Expansion Card Cage on that resides in the specified PCle page 77 slot If the problem persists the riser card or system board is faulty See Getting Help on page 147 E1712 PCI SERR B D The system BIOS has reported a Remove and reseat the PCIe F PCI system error on a component expansion cards If the problem that resides in PCI configuration persists see Troubleshooting space at bus device Expansion Cards on page 132 function PCI SERR Slot The system BIOS has repo
150. rd on page 104 Angle the RAC card so that its NIC connector inserts through the back panel RAC card opening and then straighten the card Align the front edge of the RAC card with the two front plastic retention standoffs adjacent to the RAC system board connector and press down the side of the card until it is fully seated See Figure 3 18 When the front of the card is fully seated the plastic standoff snaps over the edge of the card Connect the two short ribbon cables to the RAC card and the system board See Figure 6 2 for the connector locations NOTICE Be careful when attaching cables to the system board that you do not damage the surrounding system board components a Connect one cable to connector on the RAC card and to RAC_CONNI on the system board b Connect the second cable to connector 2 on the RAC card and to RAC_CONN2Z on the system board Reinstall the center riser board See Installing the Center Riser Board on page 104 Close the system See Closing the System on page 56 Reconnect the system and peripherals to their power sources and turn them on See the RAC card documentation for information on configuring and using the RAC card Optical Drive An optional slimline CD DVD or CD RW DVD optical drive is mounted on a tray that slides in the front panel and connects to the controllers on the system board through the sideplane board K NOTE DVD devices are data only Installing System Components
151. rd Disk Drive Sequence lt ENTER gt USB Flash Drive Emulation Type Boot Sequence Retry Disabled Integrated Devices lt ENTER gt PCI IRQ Assignment lt ENTER gt Serial Communication lt ENTER gt Embedded Server Management lt ENTER gt System Security lt ENTER gt Keyboard Nunmlock Report Keyboard Errors Up Down Arrow to select SPACE to change ESC to exit FI1 HELP Table 2 2 lists the options and descriptions for the information fields that appear on the main System Setup program screen K NOTE The options for the System Setup program change based on the system configuration K NOTE The System Setup program defaults are listed under their respective options where applicable Table 2 2 System Setup Program Options Option Description System Time Sets the time on the system s internal clock System Date Sets the date on the system s internal calendar Memory Information Displays a screen to view memory information and to configure certain memory features See Table 2 3 CPU Information Displays information related to microprocessors speed cache size and so on See Table 2 4 SATA Port n Displays type and capacity of the SATA drive attached to the specified SATA port Using the System Setup Program 39 40 Table 2 2 System Setup Program Options continued Option Description Boot Sequence Determines the order in which the system searches for boot devices during sy
152. re run the System Setup Program and enable the Demand Based Power Management option on the CPU Information screen Additionally for Microsoft Windows operating systems you will need to install the AMD PowerNow driver to enable this feature The driver is available on the Dell OpenManage Service and Diagnostic CD provided with your system and at support dell com Integrated Devices Screen Table 2 5 lists the options and descriptions for the information fields that appear on the Integrated Devices screen Table 2 5 Integrated Devices Screen Options Option Description Integrated SAS RAID Enables or disables the integrated SAS controller or optional SAS RAID controller Controller if installed Enabled default Embedded SATA ATA Allows the integrated SATA controller to be set to Off or ATA Mode Mode default Using the System Setup Program Table 2 5 Integrated Devices Screen Options continued Option Description IDE CD ROM Controller Enables the integrated IDE controller When set to Auto each channel of the Auto default integrated IDE controller is enabled if IDE devices are attached to the channel and the external IDE controller is not detected NOTE This option will not appear on this menu screen if your system does not include this optional device Diskette Controller Auto default Enables or disables the system s diskette drive controller When Auto is selected the system turns off the c
153. re a channel of the available memory the first rank of each of those two DIMMs are spared If the amount of memory is not large enough to spare an available memory channel the system spares the DIMM ranks in the lower numbered sockets Table 3 2 shows how memory sparing works in various memory configurations Table 3 2 Memory Sparing in Single and Dual Processor Configurations Available Spared Processor 1 Processor 2 Memory Memory DIMM1 DIMM2 DIMM3 DIMM4 DIMM5 DIMM6 DIMM7 DIMM8 1CPU 2CPUs 1CPU 2CPUs 512MB 512MB 512MB 512MB 512 MB 512MB 512MB 512 MB GB 2 GB 1 GB 2 GB 1 GB 1 GB 512MB 512MB L GB 1 GB 512MB 512MB 1 GB 2GB 2 GB 4GB 1 GB 1 GB 1 GB 1 GB 1 GB 1 GB 1 GB 1 GB 2 GB 4GB 2 GB 4 GB 2 GB 2 GB 512MB 512MB 2 GB 2 GB 512MB 512MB 3GB 6GB 2 GB 4GB 2 GB 2 GB 1 GB 1 GB 2 GB 2 GB 1 GB 1 GB 4GB 8 GB 2 GB 4 GB 2 GB 2 GB 2 GB 2 GB 2 GB 2 GB 2 GB 2 GB 6GB 12 GB 2 GB 4 GB 4 GB 4 GB 512MB 512MB 4GB 4 GB 512MB 512MB 5GB 10GB 4GB 8 GB 4 GB 4 GB 1 GB 1 GB 4 GB 4 GB 1 GB 1 GB 6GB 12 GB 4GB 8 GB 4 GB 4 GB 2 GB 2 GB 4 GB 4 GB 2 GB 2 GB 8 GB 16GB 4GB 8 GB 4 GB 4 GB 4 GB 4 GB 4 GB 4 GB 4 GB 4 GB 12 GB 24 GB 4 GB 8 GB 8GB 8GB 1 GB 1 GB 8 GB 8 GB 1 GB 1 GB 10 GB 20 GB 8 GB 16 GB 8 GB 8 GB 2 GB 2 GB 8 GB 8 GB 2 GB 2 GB 12 GB 24 GB 8 GB 16 GB 8 GB 8 GB 4 GB 4 GB 8 GB 8 GB 4 GB 4 GB 16 GB 32 GB 8 GB 16 GB 8 GB 8 GB 8 GB 8 GB 8 GB 8 GB 8 GB 8 GB 24 GB 48 GB 8 GB 16 GB Indicates a spared single rank DIMM 512 MB or 1 GB The entire
154. re that the memory modules are disabled Memory support node interleaving or the installed in a configuration that supports configuration does not support node interleaving Attempting to update Remote Configuration Please wait configuration has changed for example a failed DIMM so that node interleaving cannot be supported The system will run but with reduced functionality Remote Configuration request has been detected and is being processed node interleaving Check other system messages for additional information for possible causes For memory configuration information see General Memory Module Installation Guidelines on page 91 If the problem persists see Troubleshooting System Memory on page 124 Wait until the process is complete BIOS Update Attempt Failed Remote BIOS update attempt failed Retry the BIOS update If problem persists see Getting Help on page 147 Caution NVRAM_CLR jumper is installed on system board NVRAM_CLR jumper is installed CMOS has been cleared Remove NVRAM_CLR jumper See Figure 6 1 for jumper location CPUs with different cache sizes detected Microprocessors with different cache sizes are installed Ensure that all microprocessors have the same cache size and that they are properly installed See Processors on page 96 Decreasing available memory Faulty or improperly installed memory modules See Troubleshooting System M
155. remove the system cover and access any of the components inside the system See your Product Information Guide tor complete information about safety precautions working inside the computer and protecting against electrostatic discharge Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 55 If your system configuration includes a tape backup device installed in the optional media bay remove the tape backup device s strain relief bracket See Removing and Replacing the Tape Drive Cable Retention Bracket on page 89 Disconnect the cable from the back of the diskette drive Release the diskette drive carrier from its slot in the media bay a Gently squeeze down on the plastic tabs on the side of the carrier while pushing toward the front of the system until you feel the carrier sliding freely forward b Slide the carrier forward and out of the chassis See Figure 3 22 Installing System Components Figure 3 21 Installing and Removing the Diskette Drive From the System 1 diskette drive carrier 2 release tabs 2 3 media bay Installing the Diskette Drive Into the System A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide tor complete information about safety precautions working inside the computer a
156. rive temperature fan and power conditions For more information see the systems management software documentation 36 About Your System Using the System Setup Program After you set up your system run the System Setup program to familiarize yourself with your system configuration and optional settings Record the information for future reference You can use the System Setup program to e Change the system configuration stored in NVRAM after you add change or remove hardware e Set or change user selectable options for example the time or date e Enable or disable integrated devices e Correct discrepancies between the installed hardware and configuration settings Entering the System Setup Program 1 Turn on or restart your system 2 Press lt F2 gt immediately after you see the following message lt F2 gt System Setup If your operating system begins to load before you press lt F2 gt allow the system to finish booting and then restart your system and try again K NOTE To ensure an orderly system shutdown see the documentation that accompanied your operating system Responding to Error Messages You can enter the System Setup program by responding to certain error messages If an error message appears while the system is booting make a note of the message Before entering the System Setup program see System Messages on page 28 for an explanation of the message and suggestions for correcting errors K N
157. rror messages E2110 MBE DIMM amp One of the DIMMs in the set See Troubleshooting System implicated by amp has hada Memory on page 124 memory multi bit error MBE E2111 SBE Log Disable The system BIOS has disabled See Troubleshooting System DIMM memory single bit error SBE Memory on page 124 logging and will not resume logging further SBEs until the system is rebooted represents the DIMM implicated by the BIOS 26 About Your System Table 1 6 LCD Status Messages continued Code Text Causes Corrective Actions E2112 Mem Spare DIMM The system BIOS has spared the See Troubleshooting System memory because it has Memory on page 124 determined that the memory had too many errors amp represents the DIMM pair implicated by the BIOS 11910 Intrusion System cover has been removed Information only T1911 gt 3 ERRs Chk Log LCD overflow message Check the SEL for details on the A maximum of three error Cveni messages can display sequentially on the LCD The fourth message displays as the standard overflow message 11912 SEL Full System Event Log is full of Clear the log by deleting event events and is unable to log any entries more events 11915 Video Off The video has been turned off by Information only LCD lights with a blue the RAC remote user or amber background 11916 Video Off in The video will be turned off in xx Information only LCD lights with a blue second
158. rt Technical Support Customer Service Sales www dell com sv la techsupport dell com 800 6132 Finland Helsinki International Access Code 990 Country Code 358 City Code 9 France Paris Montpellier International Access Code 00 Country Code 33 City Codes 1 4 158 Getting Help Online Support Technical Support Customer Service Switchboard Fax Sales under 500 employees Sales over 500 employees Online Support Home and Small Business Technical Support Customer Service Switchboard Switchboard calls from outside of France Sales Fax Fax calls from outside of France Corporate Technical Support Customer Service Switchboard Sales Fax support euro dell com fi_support dell com 0207 533 555 0207 533 538 0207 533 533 0207 533 530 0207 533 540 0207 533 533 support euro dell com 0825 387 270 0825 823 833 0825 004 700 04 99 75 40 00 0825 004 700 0825 004 701 0499 75 40 01 0825 004 719 0825 338 339 0155 9471 00 0155 9471 00 0155947101 Country City International Access Code Country Code City Code Service Type Area Codes Local Numbers and Toll Free Numbers Web and E mail Address Germany Frankfurt International Access Code 00 Online Support support euro dell com tech_support_central_europe dell co Country Code 49 Ge City Code 69 Technical Support 069 9792 7200 Home Small Business Customer Service 0180 5 224400 Global Segmen
159. rteda Reinstall the expansion card cage PCI system error on a component See Expansion Card Cage on that resides in the specified slot page 77 If the problem persists the riser card or system board is faulty See Getting Help on page 147 E1714 Unknown Err The system BIOS has determined See Getting Help on page 147 that there has been an error in the system but is unable to determine its origin E171F PCIE Fatal Err The system BIOS has reported a Remove and reseat the PCIe Bet DEH F H PCle fatal error on a component expansion cards If the problem that resides in PCle configuration persists see Troubleshooting space at bus device Expansion Cards on page 132 function PCIE Fatal Err The system BIOS has reported a__ Reinstall the expansion card cage Slot PCle fatal error on a component See Expansion Card Cage on that resides in the specified slot page 77 If the problem persists the riser card or system board is faulty See Getting Help on page 147 About Your System Table 1 6 LCD Status Messages continued Code Text Causes Corrective Actions E1810 HDD Fault The SAS subsystem has See Troubleshooting a Hard determined that hard drive Drive on page 129 has experienced a fault E1811 HDD Rbld Abrt The specified hard drive has See Troubleshooting a Hard experienced a rebuild abort Drive on page 129 If the problem persists see your RAID d
160. ry Code 44 Customer Service Online support euro dell com uk en ECare form home asp City Code 1344 Sales Home and Small Business Sales 0870 907 4000 Corporate Public Sector Sales 01344 860 456 Customer Service Home and Small Business 0870 906 0010 Corporate 01344 373 185 Preferred Accounts 500 5000 employees 0870 906 0010 Global Accounts 01344 373 186 Central Government 01344 373 193 Local Government amp Education 01344 373 199 Health 01344 373 194 Technical Support Corporate Preferred Accounts PCA 1000 0870 908 0500 employees Other Dell Products 0870 353 0800 General Home and Small Business Fax 0870 907 4006 Uruguay Online Support www dell com uy la techsupport dell com Technical Support Customer Service Sales toll free 000 413 598 2521 Getting Help 171 Country City Service Type Area Codes International Access Code Local Numbers and Country Code Toll Free Numbers City Code Web and E mail Address U S A Austin Texas Dell Services for the Deaf Hard of Hearing toll free 1 877 DELLTTY International Access Code 011 Speech Impaired 1 877 335 5889 Country Code 1 Fax toll free 1 800 727 8320 Technical Support support dell com Home and Home Office toll free 1 800 624 9896 Portable and Desktop AutoTech toll free 1 800 247 9362 Small Business toll free 1 800 456 3355 Medium and Large Business toll free 1 877 671 3355 State and Local Government toll free 1 800 981 3355 Federal Government toll fre
161. s the Windows Powered operating system is dedicated to file service for network clients Windows Server 2003 A set of Microsoft software technologies that enable software integration through the use of XML Web services XML Web services are small reusable applications written in XML that allow data to be communicated between otherwise unconnected sources XML Extensible Markup Language XML is a way to create common information formats and to share both the format and the data on the World Wide Web intranets and elsewhere ZIF Zero insertion force Glossary 181 182 Glossary Index A alert messages 36 back panel features 17 baseboard management controller See BMC battery RAID installing 69 battery system replacing 100 troubleshooting 122 bezel 53 blank hard drive 57 power supply 62 BMC configuring 9 keystrokes 12 boot device configuring 70 c cabling diskette drive 86 optical drive 81 RAC card 81 cabling continued SAS controller card 67 68 tape drive 89 CD DVD drive See optical drive center riser board connectors 145 installing 104 removing 104 connectors expansion card riser boards 144 NIC 17 RAC card 17 SAS SATA backplane board 143 serial I O 17 system board 141 USB 13 17 video 13 17 control panel assembly features 13 installing 110 removing 109 cooling fan removing 63 replacing 64 troubleshooting 12
162. s by the RAC remote user or amber background W1228 ROMB Batt lt 24hr Warns predictively that the RAID Replace RAID battery See RAID battery has less than 24 hours of charge left Battery on page 69 NOTE For the full name of an abbreviation or acronym used in this table see the Glossary on page 175 Solving Problems Described by LCD Status Messages The code and text on the LCD can often specify a very precise fault condition that is easily corrected For CPU_1_Presence appears you know that a microprocessor is not installed example if the code E1418 in socket 1 In contrast you might be able to determine the problem if multiple related errors occur For example if you receive a series of messages indicating multiple voltage faults you might determine that the problem is a failing power supply About Your System 27 Removing LCD Status Messages For faults associated with sensors such as temperature voltage fans and so on the LCD message is automatically removed when that sensor returns to a normal state For example if temperature for a component goes out of range the LCD displays the fault when the temperature returns to the acceptable range the message is removed from the LCD For other faults you must take action to remove the message from the display e Clear the SEL You can perform this task remotely but you will lose the event history for the system e Power cycle Turn off the syst
163. s displayed stating that the diagnostics are initializing Next the Diagnostics menu appears The menu allows you to run all or specific diagnostics tests or to exit the system diagnostics K NOTE Before you read the rest of this section start the system diagnostics so that you can see the utility on your screen System Diagnostics Testing Options Click the testing option in the Main Menu window Table 5 1 provides a brief explanation of testing options Table 5 1 System Diagnostics Testing Options Testing Option Function Express Test Performs a quick check of the system This option runs device tests that do not require user interaction Use this option to quickly identify the source of your problem Extended Test Performs a more thorough check of the system This test can take an hour or longer Custom Test Tests a particular device Information Displays test results Using the Custom Test Options When you select Custom Test in the Main Menu window the Customize window appears and allows you to select the device s to be tested select specific options for testing and view the test results Selecting Devices for Testing The left side of the Customize window lists devices that can be tested Devices are grouped by device type or by module depending on the option you select Click the next to a device or module to view its components Click on any component to view the tests that are available Clickin
164. sed utilities and operating system consoles K NOTE To remotely access the BMC through the integrated NIC you must connect the network connection to integrated NIC1 For additional information on using BMC see the documentation for the BMC and systems management applications Entering the BMC Setup Module 1 Turn on or restart your system 2 Press lt Ctrl E gt when prompted after POST If your operating system begins to load before you press lt Crt1 E gt allow the system to finish booting and then restart your system and try again BMC Setup Module Options For information about the BMC Setup Module options and how to configure the emergency management port EMP see the BMC User s Guide Using the System Setup Program 49 50 Using the System Setup Program Installing System Components This section describes how to install the following system components Hard drives Power supplies System fans SAS controller daughter card RAID battery Internal USB memory key connector Expansion cards Expansion card cage Cooling shroud Fan bracket RAC card Optical diskette and tape drives System memory Processors System battery Expansion card riser boards Sideplane board SAS SATA Backplane board Control panel assembly System board Recommended Tools You may need the following items to perform the procedures in this section Key to the system keylock 1 and 2 Phillips screwdrivers T
165. sion Home and Small Business Division support ap dell com support dell com cn email 00852 2969 3188 00852 2969 3191 00852 2969 3196 00852 3416 0906 00852 3416 0910 00852 3416 0907 00852 3416 0908 00852 3416 0912 00852 2969 3105 Country City Service Type Area Codes International Access Code Local Numbers and Country Code Toll Free Numbers City Code Web and E mail Address India Online Support support ap dell com Portable and Desktop Support Desktop Support E mail Portable Support E mail Phone Numbers Server Support E mail Phone Numbers Gold Support Only E mail Phone Numbers Customer Service Home and Small Business Large Corporate Accounts Sales Large Corporate Accounts Home and Small Business india_support_desktop dell com india_support_notebook dell com 080 25068032 or 080 25068034 or your city STD code 60003355 or toll free 1 800 425 8045 india_support_Server dell com 080 25068032 or 080 25068034 or your city STD code 60003355 or toll free 1800 425 8045 eec_ap dell com 080 25068033 or your city STD code 60003355 or toll free 1 800 425 9045 India_care HSB dell com toll free 1800 4254051 India_care_REL dell com toll free 1800 4252067 1600 33 8044 1600 33 8046 Getting Help 161 Country City International Access Code Country Code City Code Service Type Area Codes Local Numbers and Toll Free Numbers Web and E mail Address Irela
166. skettes and guides if the return is for credit 5 Pack the equipment to be returned in the original or equivalent packing materials You are responsible for paying shipping expenses You are also responsible for insuring any product returned and you assume the risk of loss during shipment to Dell Collect on delivery C O D packages are not accepted Returns that are missing any of the preceding requirements will be refused at our receiving dock and returned to you Getting Help 149 Before You Call K NOTE Have your Express Service Code ready when you call The code helps Dell s automated support telephone system direct your call more efficiently Remember to fill out the Diagnostics Checklist If possible turn on your system before you call Dell for technical assistance and call from a telephone at or near the computer You may be asked to type some commands at the keyboard relay detailed information during operations or try other troubleshooting steps possible only at the computer system itself Ensure that the system documentation is available A CAUTION Before servicing any components inside your computer see your Product Information Guide for important safety information 150 Getting Help Diagnostics Checklist Name Date Address Phone number Service Tag bar code on the back of the computer Express Service Code Return Material Authorization Number if provided by Dell support technician Oper
167. slot processor 2 22 DIMM amp Fourth memory module slot processor 2 23 RISER Left riser board connector 24 SATA A SATA A connector 25 RISER2 Center riser board connector 142 Jumpers and Connectors SAS SATA Backplane Board Connectors Figure 6 3 shows the location of the connectors on the SAS SATA backplane board Figure 6 3 SAS SATA Backplane Board Components 11 12 f ma ee tA g Coo TARAN inin in in in inin inl back 1 drive 0 connector 2 drive 2 connector 3 drive 3 connector 4 drive 5 connector 5 drive 6 connector 6 drive 7 connector 7 drive 4 connector 8 drive 1 connector 9 optical drive power CD TBU 10 secondary SAS SAS_B 11 primary SAS SAS_A 12 backplane power BKPLN Jumpers and Connectors 143 Sideplane Board Connectors See Figure 6 4 for the location and description of connectors on the sideplane board Figure 6 4 Sideplane Board Connectors 1 2 3 4 E o i 7 6 1 control panel CTR_PNL 2 SAS controller daughter card 3 chassis intrusion switch INT_STORAGE INTRUSION 4 optical drive IDE 5 pin guides 2 6 system board connector 7 Internal USB connector Expansion Card Riser Board Components and PCle Buses Figure 6 5 and Figure 6 6 show the components on the PCle expansion card riser boards including the expansion card slots and buses 144
168. sor lightly in the socket NOTICE Do not use force to seat the processor When the processor is positioned correctly it engages easily into the socket c Close the processor shield See Figure 3 28 d When the processor is fully seated in the socket rotate the socket release lever back down until it snaps into place securing the processor See Figure 3 28 Install the heat sink K NOTE If you did not receive a replacement heat sink re use the heat sink that you removed from the old processor a If you receive a heat sink and pre applied thermal grease with your processor kit remove the protective sheet from the thermal grease layer on top of the heat sink If you did not receive a replacement heat sink with your processor kit do the following e Using a clean lint free cloth remove the thermal grease from the heat sink removed from the old processor e Open the grease packet included with your processor kit and apply thermal grease evenly to the top of the new processor b Place the heat sink on the processor See Figure 3 27 c Using a 2 Phillips screwdriver tighten the heat sink retention screws See Figure 3 27 Replace the cooling shroud See Installing the Cooling Shroud on page 75 Close the system See Closing the System on page 56 As the system boots it detects the presence of the new processor and automatically changes the system configuration information in the System Setup program Press lt F2 gt
169. stem startup Available options can include the diskette drive CD drive hard drives and network If you have installed a RAC additional options such as virtual floppy and virtual CD ROM may be present NOTE System boot is not supported from an external device attached to a SAS or SCSI adapter See support dell com for the latest support information about booting from external devices Hard Disk Drive Sequence USB Flash Drive Emulation Type Auto default Determines the order in which the system searches the hard drives during system startup The selections depend on the hard drives installed in your system Determines the emulation type for a USB flash drive Hard disk allows the USB flash drive to act as a hard drive Floppy allows the USB flash drive to act as a removal diskette drive Auto automatically chooses an emulation type Boot Sequence Retry Disabled default Enables or disables the Boot Sequence Retry feature When set to Enabled the system re attempts the boot sequence after a 30 second timeout if the previous boot attempt failed Integrated Devices Displays a screen to configure the system s integrated devices PCI IRQ Assignment Serial Communication Displays a screen to change the IRQ assigned to each of the integrated devices on the PCI bus and any installed expansion cards that require an IRQ Displays a screen to configure serial communication external serial connector fail safe ba
170. stem message indicates a problem with the keyboard Keyboard is not functioning properly Action 1 2 Enter the System Setup program and ensure that the USB ports are enabled See Using the System Setup Program on page 37 Examine the keyboard and its cable for signs of damage Troubleshooting Your System 117 3 Swap the faulty keyboard with a working keyboard If the problem is resolved replace the faulty keyboard 4 Run the appropriate online diagnostic test See Using Server Administrator Diagnostics on page 135 If the problem is not resolved see Getting Help on page 147 Troubleshooting the Mouse Problem System message indicates a problem with the mouse e Mouse is not functioning properly Action 1 Run the appropriate online diagnostic test See Using Server Administrator Diagnostics on page 135 If the test fails continue to the next step 2 Examine the mouse and its cable for signs of damage If the mouse is not damaged go to step 4 If the mouse is damaged continue to the next step 3 Swap the faulty mouse with a working mouse If the problem is resolved replace the faulty mouse 4 Enter the System Setup program and ensure that the USB port is enabled See Using the System Setup Program on page 37 If the problem is not resolved see Getting Help on page 147 Troubleshooting Basic 1 0 Functions Problem e Error message indicates a problem with a serial port e Device connected to a s
171. support us dell com apsupport dell com Asian Pacific countries only support jp dell com Japan only support euro dell com Europe only e Electronic Quote Service apmarketing dell com Asian Pacific countries only sales_canada dell com Canada only AutoTech Service Dell s automated technical support service Auto Tech provides recorded answers to the questions most frequently asked by Dell customers about their portable and desktop computer systems When you call AutoTech use your touch tone telephone to select the subjects that correspond to your questions The AutoTech service is available 24 hours a day 7 days a week You can also access this service through the technical support service See the contact information for your region Automated Order Status Service To check on the status of any Dell products that you have ordered you can go to support dell com or you can call the automated order status service A recording prompts you for the information needed to locate and report on your order See the contact information for your region Technical Support Service Dell s technical support service is available 24 hours a day 7 days a week to answer your questions about Dell hardware Our technical support staff use computer based diagnostics to provide fast accurate answers To contact Dell s technical support service see Before You Call on page 150 and then see the contact information for your region Ge
172. system Removing the Optical Drive From the Optical Drive Tray 1 Pull outward on the interposer board release tab at the back of the drive tray to release the interposer board connected to the optical drive See Figure 3 20 Pull the interposer board connector from the optical drive connector and rotate the interposer board outward from the tray Pull outward again on the interposer board release tab and simultaneously pull up on the left side of the optical drive to separate the drive from the tray See Figure 3 20 Figure 3 20 Removing and Installing the Optical Drive in the Optical Drive Carrier 1 optical drive carrier 2 optical drive 3 interposer board release tab 4 optical drive connector 5 interposer board Installing System Components 83 84 Installing an Optical Drive Into the Optical Drive Tray 1 With the optical drive at a slight angle to the drive tray lower the right side of the optical drive down onto the right side of the drive tray See Figure 3 20 Lower the left side of the optical drive and press the drive down into the tray until it snaps into place Rotate the interposer board toward the tray and connector the interposer connector to the optical drive connector Push the interposer in towards the optical drive to engage the interposer board release tab See Figure 3 20 Diskette Drive Removing the Diskette Drive From the System A CAUTION Only trained service technicians are authorized to
173. system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 55 Remove the cooling shroud See Removing the Cooling Shroud on page 74 Remove the SAS controller daughter card See Removing a SAS Controller Daughter Card on page 68 5 Remove the fans from the fan bracket See Removing a System Fan on page 63 6 Remove the fan bracket from the system a Press down on the release latch on the left side of the fan bracket See Figure 3 16 If the bracket does not disengage completely push down slightly on the bracket when releasing the latch b Rotate the left side of the bracket upward until the tabs on the right side of the bracket disengage from the system board tray c Draw the bracket out of the system 76 Installing System Components Figure 3 16 Removing and Installing the Fan Bracket release latch 2 fan bracket 3 tabs 2 Replacing the Fan Bracket 1 2 u Oo 0 A Insert the two tabs on the right side of the fan bracket into the two slots on the system board tray Rotate the left end of the fan bracket down into the system until the release latch and plastic clip fully engage Reinstall the SAS controller daughter card See Installing a SAS Controller Daughter Card on page 65 Replace the fans in the fan bracket See Replacing a Cooling Fan on page 64 Reinstall the cooling shroud See Installing the Cooling Shroud on
174. t Customer Service 069 9792 7320 Preferred Accounts Customer Service 069 9792 7320 Large Accounts Customer Service 069 9792 7320 Public Accounts Customer Service 069 9792 7320 Switchboard 069 9792 7000 Greece Online Support support euro dell com International Access Code 00 Technical Support 00800 44 14 95 18 Country Code 30 Gold Service Technical Support 00800 44 14 00 83 Switchboard 2108129810 Gold Service Switchboard 2108129811 Sales 2108129800 Fax 2108129812 Grenada Online Support www dell com gd la techsupport dell com Technical Support Customer Service Sales toll free 1 866 540 3355 Guatemala Online Support www dell com gt la techsupport dell com Technical Support Customer Service Sales 1 800 999 0136 Guyana Online Support la techsupport dell com Technical Support Customer Service Sales toll free 1 877 270 4609 Getting Help 159 Country City International Access Code Country Code City Code Service Type Area Codes Local Numbers and Toll Free Numbers Web and E mail Address Hong Kong International Access Code 001 Country Code 852 160 Getting Help Online Support Technical Support Dimension and Inspiron Technical Support OptiPlex Latitude and Dell Precision Technical Support Servers and Storage Technical Support Projectors PDAs Switches Routers etc Customer Service Large Corporate Accounts Global Customer Programs Medium Business Divi
175. t connected or RAC card installed in wrong expansion slot Check that the RAC cables are connected and that the RAC card is installed in the correct expansion slot See Installing a RAC Card on page 81 Remote configuration update attempt failed System unable to process Remote Configuration request Retry Remote Configuration ROM bad checksum address Expansion card improperly installed or faulty Reseat the expansion card s Ensure that all appropriate cables are securely connected to the expansion card s If the problem persists see Troubleshooting Expansion Cards on page 132 SAS port n hard disk drive not found SAS cables are not properly seated or drive missing See Troubleshooting a Hard Drive on page 129 Sector not found Seek error Seek operation failed Faulty diskette or hard drive See Troubleshooting a Diskette Drive on page 126 Troubleshooting a USB Device on page 119 or Troubleshooting a Hard Drive on page 129 for the appropriate drive s installed in your system Shutdown failure Shutdown test failure See Troubleshooting System Memory on page 124 About Your System 33 Table 1 7 System Messages continued Message Causes Corrective Actions The amount of system memory has changed This system Opteron TM processors supports only 2000 series Memory has been added or removed or a memory module may be fault
176. th PCle expansion card The system provides space for an optional optical drive The optical drive connects to the controllers on the system board through the sideplane board For more information see Optical Drive on page 81 An optional 3 5 inch diskette drive and an optional tape drive are also available for installation into the media bay The hard drive bays provide space for up to eight 2 5 inch SAS or eight 2 5 inch SATA hard drives The hard drives connect to a SAS controller card or optional SAS RAID controller card through the SAS SATA backplane board For more information see Hard Drives on page 56 and SAS Controller Daughter Card on page 65 During an installation or troubleshooting procedure you may be required to change a jumper setting For more information see System Board Jumpers on page 139 Front Bezel A lock on the bezel restricts access to the power button diskette drive optical drive and hard drive s A control panel LCD located on the front panel and accessible through the front bezel displays the system s status See Figure 3 2 Installing System Components 53 Figure 3 2 Control Panel LCD With Bezel Installed id eo XJ 1 bezel 2 control panel LCD Removing the Front Bezel 1 Using the system key unlock the bezel 2 Press the tab at the left end of the bezel 3 Rotate the left end of the bezel away from the system to release the right end of the bezel 4 Pull the beze
177. the system board tests in the system diagnostics See Running the System Diagnostics on page 136 If the tests fail see Getting Help on page 147 Troubleshooting the System Battery Problem e 2 System message indicates a problem with the battery System Setup program loses system configuration information System date and time do not remain current NOTE If the system is turned off for long periods of time for weeks or months the NVRAM may lose its system configuration information This situation is caused by a defective battery Action Re enter the time and date through the System Setup program See Using the System Setup Program on page 37 Turn off the system and disconnect it from the electrical outlet for at least one hour Reconnect the system to the electrical outlet and turn on the system Enter the System Setup program If the date and time are not correct in the System Setup program replace the battery See System Battery on page 100 If the problem is not resolved by replacing the battery see Getting Help on page 147 NOTE Some software may cause the system time to speed up or slow down If the system seems to operate normally except for the time kept in the System Setup program the problem may be caused by software rather than by a defective battery Troubleshooting Power Supplies Problem System status indicators are amber Power supply fault indicators are amber Front panel status
178. the value is incorrect one or more of the memory modules may not be installed properly Repeat step 2 through step 11 of this procedure checking to ensure that the memory modules are firmly seated in their sockets 13 Run the system memory test in the system diagnostics See Running the System Diagnostics on page 136 Removing Memory Modules A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 55 3 Remove the memory cooling shroud See Removing the Cooling Shroud on page 74 NOTICE Never remove the memory cooling shroud without first powering down the system Overheating of the system can develop quickly resulting in a shutdown of the system and the loss of data 4 Locate the memory module sockets on the system board See Figure 6 2 A CAUTION The DIMMs are hot to the touch for some time after the system has been powered down Allow the DIMMs to cool before handling them Handle the DIMMs by the card edges and avoid touching the DIMM components Installing System Components 95 5 Press down and out on the ejectors o
179. tions working inside the computer and protecting against electrostatic discharge NOTICE This troubleshooting procedure can destroy data stored on the hard drive Before you proceed back up all files on the hard drive Run the appropriate online diagnostics test See Using Server Administrator Diagnostics on page 135 Depending on the results of the diagnostics test proceed as needed through the following steps Remove the bezel See Removing the Front Bezel on page 54 If you are experiencing problems with multiple hard drives skip to step 8 For a problem with a single hard drive continue to the next step Turn off your system reseat the hard drive and restart the system If your system has a SAS RAID controller daughter card perform the following steps a Restart the system and press lt Ctrl gt lt R gt to enter the host adapter configuration utility program See the documentation supplied with the host adapter for information about the configuration utility Troubleshooting Your System 129 b Ensure that the hard drive has been configured correctly for the RAID c Exit the configuration utility and allow the system to boot to the operating system 6 Ensure that the required device drivers for your controller daughter card are installed and are configured correctly See the operating system documentation for more information NOTICE Do not perform the following step if you have a SAS RAID controller daughter car
180. to enter the System Setup program and check that the processor information matches the new system configuration See Entering the System Setup Program on page 37 Run the system diagnostics to verify that the new processor operates correctly See Running the System Diagnostics on page 136 for information about running the diagnostics Installing System Components 99 100 System Battery The system battery is a 3 0 volt V coin cell battery Replacing the System Battery A A 2 3 4 CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge CAUTION There is a danger of a new battery exploding if it is incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer Discard used batteries according to the manufacturer s instructions See your System Information Guide for additional information Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 55 Locate the battery socket See System Board Connectors on page 141 NOTICE If you pry the battery out of its socket with a blunt object be careful not to touch the system
181. tors 141 installing 112 jumpers 139 removing 111 replacing 111 system cooling troubleshooting 123 system messages 28 system password 46 system setup program CPU options 41 entering 37 integrated devices options 42 keystroke 12 37 memory options 41 serial communications options 43 system security options 44 system status indicator 17 T tape drive installing 87 removing 87 troubleshooting 128 tape drive cable retention bracket removing and replacing 89 troubleshooting basic I O 118 cooling fan 124 damaged system 121 diskette drive 126 external connections 116 hard drives 129 keyboard 117 mouse 118 NIC 120 optical drive 127 PCle expansion cards 132 power supplies 122 processors 133 SAS or SAS RAID controller 130 serial I O device 119 start up routine 115 system battery 122 system cooling 123 system memory 124 tape drive 128 USB device 119 video 117 U upgrades processor 96 USB back panel connectors 17 front panel connectors 13 internal connector for memory key 70 troubleshooting 119 V video back panel connector 17 front panel connectors 13 troubleshooting 117 warning messages 35 warranty 11 Index 187 188 Index
182. tting Help Dell Enterprise Training and Certification Dell Enterprise Training and Certification is available see www dell com training for more information This service may not be offered in all locations Problems With Your Order If you have a problem with your order such as missing parts wrong parts or incorrect billing contact Dell for customer assistance Have your invoice or packing slip available when you call See the contact information for your region Product Information If you need information about additional products available from Dell or if you would like to place an order visit the Dell website at www dell com For the telephone number to call to speak to a sales specialist see the contact information for your region Returning Items for Warranty Repair or Credit Prepare all items being returned whether for repair or credit as follows 1 Call Dell to obtain a Return Material Authorization Number and write it clearly and prominently on the outside of the box For the telephone number to call see the contact information for your region Include a copy of the invoice and a letter describing the reason for the return Include a copy of any diagnostic information including the Diagnostics Checklist indicating the tests you have run and any error messages reported by the system diagnostics 4 Include any accessories that belong with the item s being returned such as power cables media such as CDs and di
183. tware that supports Virtualization Technology Using the System Setup Program 41 42 Table 2 4 CPU Information Screen continued Option Description Demand Based Power Enables or disables demand based power management When Management enabled the CPU Performance State tables will be reported to the Disabled default operating system when disabled the CPU Performance State tables will not be reported to the operating system If any of the CPUs do not support demand based power management the field will become read only and automatically set to Disabled Processor X ID Displays the model number of the processor A submenu displays the amount of level 2 cache and number of cores Enabling AMD PowerNow Technology AMD PowerNow technology controls your system s processor performance automatically dynamically adjusting the operating frequency and voltage according to the task at hand When an application does not require full performance significant amounts of power can be saved Performance is designed to still be responsive with maximum processor performance being delivered when required and automatic power savings when possible K NOTE AMD PowerNow support is dependent on the operating system and version used on your system Do not enable AMD PowerNow if your operating system does not fully support this feature See your operating system user guide for more information To enable the AMD PowerNow featu
184. ud rate remote terminal type and redirection after boot Embedded Server Management System Security Displays a screen to configure the front panel LCD options and to set a user defined LCD string Displays a screen to configure the system password and setup password features See Table 2 7 For further information see Using the System Password on page 46 and Using the Setup Password on page 48 Keyboard NumLock Determines whether your system starts up with the NumLock mode activated on On default 101 or 102 key keyboards does not apply to 84 key keyboards Report Keyboard Errors Enables or disables reporting of keyboard errors during the POST Select Report for Report default host systems that have keyboards attached Select Do Not Report to suppress all error messages relating to the keyboard or keyboard controller during POST This setting does not affect the operation of the keyboard itself if a keyboard is attached to the system Using the System Setup Program Memory Information Screen Table 2 3 lists the descriptions for the information fields that appear on the Memory Information screen Table 2 3 Memory Information Screen Option Description System Memory Size System Memory Type Displays the amount of system memory Displays the type of system memory System Memory Speed Displays the system memory speed Video Memory System Memory Testing Displays the amount
185. uding any attached peripherals Enter the System Setup program to confirm that the battery is operating properly See Entering the System Setup Program on page 37 Enter the correct time and date in the System Setup program s Time and Date fields Exit the System Setup program To test the newly installed battery turn off the system and disconnect it from the electrical outlet for at least an hour After an hour reconnect the system to its electrical outlet and turn it on Enter the System Setup program and if the time and date are still incorrect see Getting Help on page 147 for instructions on obtaining technical assistance Installing System Components 101 Expansion Card Riser Boards Removing the Left Expansion Card Riser Board A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 55 Remove any expansion cards from the left riser expansion card slots See Removing an Expansion Card on page 74 4 Remove the expansion card cage See Removing the Expansion Card Cage on page 77 Remove the expansion card riser board a Pull the
186. ue to indicate a normal operating condition and lights amber to indicate an error condition The LCD scrolls a message that includes a status code followed by descriptive text Table 1 6 lists the LCD status messages that can occur and the probable cause for each message The LCD messages refer to events recorded in the System Event Log SEL For information on the SEL and configuring system management settings see the systems management software documentation A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge NOTE If your system fails to boot press the System ID button for at least five seconds until an error code appears on the LCD Record the code then see Getting Help on page 147 Table 1 6 LCD Status Messages Code Text Causes Corrective Actions N A SYSTEM NAME A 62 character string that can be This message is for information defined by the user in the System only Setup program You can change the system ID The SYSTEM NAME displays and name in the System Setup under the following conditions program See Using the System e The system is powered on Setup Program on page 37 e The power is off and active POST errors are displayed E1000 FAILSAFE Call Check t
187. undancy The system is no longer fan Check control panel LCD for redundant Another fan failure additional scrolling messages See will put the system at risk of over Troubleshooting System Cooling heating Problems on page 123 E1410 CPU IERR Processor has had an internal See Getting Help on page 147 error IERR that is possibly but not always caused by a problem with the CPU E1414 CPU Thermtrip Specified microprocessor is out of See Troubleshooting System acceptable temperature range and Cooling Problems on page 123 has halted operation If the problem persists ensure that the microprocessor heat sinks are properly installed See Troubleshooting the Microprocessors on page 133 NOTE The LCD continues to display this message until the system s power cord is disconnected and reconnected to the AC power source or the SEL is cleared using either Server Assistant or the BMC Management Utility See the Dell OpenManage Baseboard Management Controller User s Guide for information about these utilities E1418 CPU Presence Specified processor is missing or See Troubleshooting the bad and the system is in an Microprocessors on page 133 unsupported configuration E141C CPU Mismatch Processors are in a configuration Ensure that your processors unsupported by Dell match and conform to the type described in the Microprocessor Technical Specifications outlined in your system s Getting Started Guide E141F CPU Prot
188. untry Code 34 City Code 91 Online Support Home and Small Business Technical Support Customer Service Sales Switchboard Fax Corporate Technical Support Customer Service Switchboard Fax support euro dell com 902 100 130 902 118 540 902 118 541 902 118 541 902 118 539 902 100 130 902 115 236 91 722 92 00 91 722 95 83 Sweden Upplands Vasby International Access Code 00 Country Code 46 City Code 8 Online Support Technical Support Relational Customer Service Home Small Business Customer Service Employee Purchase Program EPP Support Technical Support Fax Sales support euro dell com 08 590 05 199 08 590 05 642 08 587 70 527 020 140 14 44 08 590 05 594 08 587 705 81 Getting Help 169 Country City International Access Code Country Code City Code Service Type Area Codes Local Numbers and Toll Free Numbers Web and E mail Address Switzerland Geneva International Access Code 00 Country Code 41 City Code 22 Online Support Technical Support Home and Small Business Technical Support Corporate Customer Service Home and Small Business Customer Service Corporate Main Fax Sales support euro dell com Tech_support_central_Europe dell co m 0844 811 411 0844 822 844 0848 802 202 0848 821 721 0848 335 599 022 799 01 90 022 799 01 01 Taiwan International Access Code 002 Country Code 886 Online Support
189. ut having a system password assigned or if you leave your system unlocked so that someone can disable the password by changing a jumper setting Your system is shipped to you without the system password feature enabled If system security is a concern operate your system only with system password protection To change or delete an existing password you must know the password see Deleting or Changing an Existing System Password on page 47 If you forget your password you cannot operate your system or change settings in the System Setup program until a trained service technician changes the password jumper setting to disable the passwords and erases the existing passwords This procedure is described in Disabling a Forgotten Password on page 145 Using the System Setup Program 45 Using the System Password After a system password is assigned only those who know the password have full use of the system When the System Password option is set to Enabled the system prompts you for the system password after the system starts Assigning a System Password Before you assign a system password enter the System Setup program and check the System Password option When a system password is assigned the setting shown for the System Password option is Enabled If the setting shown for the Password Status is Unlocked you can change the system password If the Password Status option is Locked you cannot change the system password When the syst
190. ver Defective tape drive controller Action 1 128 Remove the tape cartridge you were using when the problem occurred and replace it with a tape cartridge that you know works Ensure that the SCSI or SATA device drivers for the tape drive are installed and are configured correctly See your tape drive documentation for more information about device drivers Reinstall the tape backup software as instructed in the tape backup software documentation If you have an external tape drive ensure that the tape drive s interface DC power cable is fully connected to the tape drive and the external port on the SCSI controller card For SCSI tape drives verify that the tape drive is configured for a unique SCSI ID number and that the tape drive is terminated or not terminated based on the interface cable used to connect the drive See the documentation for the tape drive for instructions on selecting the SCSI ID number and enabling or disabling termination Run the appropriate online diagnostics tests See Using Server Administrator Diagnostics on page 135 Open or remove the bezel See Front Bezel on page 53 Turn off the system and attached peripherals and disconnect the system from the electrical outlet CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before performing any procedure see your Product Information Guide for complete inform
191. w dell com into IP addresses such as 143 166 83 200 DRAM Dynamic random access memory A system s RAM is usually made up entirely of DRAM chips DVD Digital versatile disc ECC Error checking and correction EEPROM Electronically erasable programmable read only memory EMC Electromagnetic compatibility EMI Electromagnetic interference ERA Embedded remote access ERA allows you to perform remote or out of band server management on your network server using a remote access controller ESD Electrostatic discharge ESM Embedded server management expansion bus Your system contains an expansion bus that allows the processor to communicate with controllers for peripherals such as NICs expansion card An add in card such as a NIC or SCSI adapter that plugs into an expansion card connector on the system board An expansion card adds some specialized function to the system by providing an interface between the expansion bus and a peripheral expansion card connector A connector on the system board or riser board for plugging in an expansion card F Fahrenheit FAT File allocation table The file system structure used by MS DOS to organize and keep track of file storage The Microsoft Windows operating systems can optionally use a FAT file system structure flash memory A type of EEPROM chip that can be reprogrammed from a utility on diskette while still
192. y Microprocessor s is not supported by the system If memory has been added or removed this message is informative and can be ignored If memory has not been added or removed check the SEL to determine if single bit or multi bit errors were detected and replace the faulty memory module See Troubleshooting System Memory on page 124 Install a supported microprocessor or microprocessor combination See Installing a Processor on page 98 Time of day clock stopped Time of day not set please run SETUP program Timer chip counter 2 failed Faulty battery or faulty chip Incorrect Time or Date settings faulty system battery Faulty system board See Troubleshooting the System Battery on page 122 Check the Time and Date settings See Using the System Setup Program on page 37 If the problem persists replace the system battery See System Battery on page 100 See Getting Help on page 147 Unsupported CPU combination Unsupported CPU stepping detected Microprocessor s is not supported by the system Install a supported microprocessor or microprocessor combination See Processors on page 96 Utility partition not available The lt F10 gt key was pressed during POST but no utility partition exists on the boot hard drive Create a utility partition on the boot hard drive See the CDs that came with your system Warning Following faulty DIMMs are disabled
193. y sparing feature must be enabled in the Memory Information screen of the System Setup program See Using the System Setup Program on page 37 To use memory sparing you must disable node interleaving Memory sparing is applied independently to the two groups of DIMMs on opposite sides of the processor sockets To support memory sparing all DIMM sockets within a DIMM group must be populated 92 Installing System Components When enabled memory sparing allocates and reserves ranks of memory from the installed DIMMs to act as spare memory in the event of a memory channel failure A memory channel uses paired DIMMs for memory sparing to work DIMMs must be paired as spares also Memory sparing allocates only the first rank of memory of a DIMM For a single rank DIMM the entire capacity of the DIMM must be allocated for sparing along with the adjacent single rank DIMM to spare a memory channel For dual rank DIMMs two DIMMs are also required for sparing but as only the first rank of each DIMM is allocated only half of a dual rank DIMM s capacity is allocated for sparing The second ranks on both DIMMs are available memory Memory sparing calculates the appropriate DIMMs to spare by searching the DIMM sockets starting with the higher numbered socket pair specifically sockets 3 and 4 or sockets 7 and 8 for an amount of memory large enough to spare one of the available channels of memory If the DIMMs in these sockets are sufficient to spa
194. ystem s primary temporary storage area for program instructions and data Any information stored in RAM is lost when you turn off your system RAS Remote Access Service This service allows users running the Windows operating system to remotely access a network from their system using a modem readme file A text file usually shipped with software or hardware that contains information supplementing or updating the product s documentation read only file A read only file is one that you are prohibited from editing or deleting ROM Read only memory Your system contains some programs essential to its operation in ROM code AROM chip retains its contents even after you turn off your system Examples of code in ROM include the program that initiates your system s boot routine and the POST Glossary 179 ROMB RAID on motherboard rpm Revolutions per minute RTC Real time clock SAS Serial attached SCSI SATA Serial Advanced Technology Attachment A standard interface between the system board and storage devices SCSI Small computer system interface An I O bus interface with faster data transmission rates than standard ports SDRAM Synchronous dynamic random access memory sec Second s serial port An I O port used most often to connect a modem to your system You can usually identify a serial port on your system by its 9 pin connector service tag A bar code
195. ystem to the electrical outlet and turn on the system and attached peripherals u OO oF F O N Run the appropriate online diagnostic test If the tests fail or the problem persists continue to the next step Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening and Closing the System on page 55 10 Remove processor 2 leaving only processor installed See Processors on page 96 To locate the processors see Figure 6 2 If only one processor is installed see Getting Help on page 147 11 Close the system See Opening and Closing the System on page 55 12 Reconnect the system to the electrical outlet and turn on the system and attached peripherals 13 Run the appropriate online diagnostic test If the tests complete successfully go to step 19 14 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 15 Open the system See Opening and Closing the System on page 55 Troubleshooting Your System 133 134 16 17 18 19 20 21 22 23 Replace processor 1 with another processor of the same capacity See Processors on page 96 Close the system See Opening and Closing the System on page 55 Run the appropriate online diagnostic test If the tests complete successfully replace processor 1 See Getting Help on page 147 Turn off the system and attached peripherals and disconnect the system from

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