Home

Dell Personal Computer XPS 400 User's Manual

1. N TV OUT connector VGA blue connector Connecting One Monitor With a VGA Connector and One Monitor With a DVI Connector 1 Follow the procedures in Before You Begin on page 63 2 Connect the VGA connector on the monitor to the VGA blue connector on the back of the computer 3 Connect the DVI connector on the other monitor to the DVI white connector on the back of the computer Setting Up and Using Your Computer Connecting a TV K NOTE To connect a TV to your computer you must purchase an S video cable which is available at most consumer electronics stores An S video cable is not included with your computer 1 Follow the procedures in Before You Begin on page 63 2 Connect one end of the S video cable to the TV OUT connector on the back of the computer 3 Connect the other end of the S video cable to the S video input connector on your TV 4 Connect the VGA or DVI monitor Changing the Display Settings 1 After you connect the monitor s or TV turn on the computer The Microsoft Windows desktop displays on the primary monitor 2 Enable clone mode or extended desktop mode in the display settings e In clone mode both monitors display the same image e In extended desktop mode you can drag objects from one screen to the other effectively doubling the amount of viewable work space For information on changing the display settings for your graphics card see the user s guide in the Help and Support Cen
2. Be sure to install a single memory module in the DIMM_1 connector the connector closest to the processor before you install modules in the other connectors e While installing memory modules ensure that you do not mix ECC and non ECC memory Removing and Installing Parts Channel A matched pair of memory modules in connectors DIMM_1 and DIMM_2 white securing clips Channel B matched pair of memory modules in connectors DIMM_3 and DIMM_4 black securing clips K NOTE Memory purchased from Dell is covered under your computer warranty NOTICE If you remove your original memory modules from the computer during a memory upgrade keep them separate from any new modules that you may have even if you purchased the new modules from Dell If possible do notpair an original memory module with a new memory module Otherwise your computer may not start properly You should install your original memory modules in pairs either in connectors DIMM_1 and DIMM_2 or connectors DIMM_3 and DIMM _4 Addressing Memory With 4 GB Configurations Your computer supports a maximum of 4 GB of memory when you use four 1 GB DIMMs Current operating systems such as Microsoft Windows XP can only use a maximum of 4 GB of address space however the amount of memory available to the operating system is less than 4 GB Certain components within the computer require address space in the 4 GB range Any address space reserved for these components c
3. Country Code 352 Technical Support Brussels Belgium 3420808075 Home Small Business Sales Brussels Belgium toll free 080016884 Corporate Sales Brussels Belgium 02 481 91 00 Customer Care Brussels Belgium 02 481 91 19 Fax Brussels Belgium 02 481 92 99 Switchboard Brussels Belgium 02 481 91 00 Macao Technical Support toll free 0800 105 Country Code 853 Customer Service Xiamen China 34 160 910 Transaction Sales Xiamen China 29 693 115 Malaysia Penang International Access Code 00 Country Code 60 City Code 4 136 Appendix Website support ap dell com Technical Support Dell Precision OptiPlex and Latitude Technical Support Dimension Inspiron and Electronics and Accessories Technical Support PowerApp PowerEdge PowerConnect and PowerVault Customer Service Penang Malaysia Transaction Sales Corporate Sales toll free 1 800 88 0193 toll free 1 800 88 1306 toll free 1800 88 1386 04 633 4949 toll free 1 800 888 202 toll free 1 800 888 213 Country City Department Name or Service Area Area Codes International Access Code Website and E Mail Address Local Numbers and Country Code Toll Free Numbers City Code Mexico Customer Technical Support 001 877 384 8979 International Access Code 00 Country Code 52 Sales Customer Service Main or 001 877 269 3383 50 81 8800 or 01 800 888 3355 001 877 384 8979 or 001 877 269 3383 50 81 8800 or 01 800
4. Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Taiwan International Access Code 002 Country Code 886 Thailand International Access Code 001 Country Code 66 Website support ap dell com E mail ap_support dell com Technical Support OptiPlex Latitude Inspiron Dimension and Electronics and Accessories Technical Support PowerApp PowerEdge PowerConnect and PowerVault Transaction Sales Corporate Sales Website support ap dell com Technical Support OptiPlex Latitude and Dell Precision Technical Support PowerApp PowerEdge PowerConnect and PowerVault Customer Service Penang Malaysia Corporate Sales Transaction Sales toll free 00801 86 1011 toll free 00801 60 1256 toll free 00801 65 1228 toll free 00801 651 227 toll free 1800 0060 07 toll free 1800 0600 09 604 633 4949 toll free 1800 006 009 toll free 1800 006 006 Trinidad Tobago General Support 1 800 805 8035 Turks and Caicos Islands General Support toll free 1 866 540 3355 Appendix 141 www dell com support dell com Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers U K Bracknell International Access Code 00 Country Code 44 City Cod
5. General Support toll free 1 866 278 6821 Dominican Republic General Support 1 800 148 0530 Ecuador General Support toll free 999 119 El Salvador General Support 01 899 753 0777 Finland Helsinki International Access Code 990 Country Code 358 City Code 9 Website support euro dell com E mail support euro dell com fi fi emaildell Technical Support Customer Care Fax Switchboard 09 253 313 60 09 253 313 38 09 253 313 99 09 253 313 00 Appendix 131 www dell com support dell com Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers France Paris Montpellier International Access Code 00 Country Code 33 City Codes 1 4 Website support euro dell com E mail support euro dell com fr f1 emaildell Home and Small Business Technical Support for Inspiron XPS computers only Technical Support for all other Dell computers Customer Care Switchboard Switchboard calls from outside of France Sales Fax Fax calls from outside of France Corporate Technical Support Customer Care Switchboard Sales Fax 0825 387 129 0825 387 270 0825 823 833 0825 004 700 04 99 75 40 00 0825 004 700 0825 004 701 0499 75 40 01 0825 004719 0825 338 339 01559471 00 01559471 00 01559471 01 Germany Langen Internat
6. booting to a USB device 119 c cards installing PCI Express 82 PCI Express 81 removing PCI 80 removing PCI Express 86 slots 68 CD DVD drive activity light 65 eject button 65 problems 38 CD RW drive problems 39 CDs 18 playing 16 Check Disk 39 CMOS settings clearing 122 computer components inside 70 crashes 43 44 inside view 70 restore to previous state 59 60 stops responding 43 connectors center LFE 67 headphone 66 IEEE 1394 66 line in 67 line out 67 microphone 66 67 network adapter 68 power 67 sound 67 surround 67 USB 66 68 copying CDs general information 18 helpful tips 20 how to 18 copying DVDs general information 18 helpful tips 20 how to 18 cover replacing 107 Dell Dell Diagnostics 56 support policy 123 support site 11 Dell Premier Support website 9 11 diagnostic lights 53 diagnostics Dell 56 lights 53 66 documentation online 11 Product Information Guide 9 Setup Diagram 9 drive panel 66 89 removing 89 replacing 91 drive panel insert removing 90 replacing 90 drivers about 57 identifying 58 drives problems 38 RAID 28 Index 145 DVD drive problems 38 DVDs 18 playing 16 E e mail problems 39 error messages diagnostic lights 53 troubleshooting 41 F Files and Settings Transfer Wizard 27 Finding Information 9 Flex Bay drive Media Card Reader 65 hard drive activity l
7. and subtopics expanded Option Field This field contains information about each option In this field you can view your current settings and make changes to your settings Use the right and left arrow keys to highlight an option Press lt Enter gt to make that selection active Key Functions This field appears below the Option Field and lists keys and their functions within the active system setup field Appendix 115 www dell com support dell com 116 System Setup Options NOTE Depending on your computer and installed devices the items listed in this section may not appear or may not appear exactly as listed System System Info Lists system information such as the computer name the BIOS version number and date system tags and other system specific information NOTE The system name listed in the BIOS may not appear exactly as the name that appears on the computer or in the computer s documentation CPU Info Identifies whether the computer s processor supports Hyper Threading and lists the processor bus speed processor ID clock speed and L2 cache Memory Info Indicates amount of installed memory memory speed channel mode dual or single and type of memory installed Date Time Displays current date and time settings Boot Sequence The computer attempts to boot from the sequence of devices specified in this list NOTE If you insert a boot device
8. support dell com 5 Disconnect the USB cable on the back of the Media Card Reader to the front panel USB connector on the system board see page 71 and route the cable through the clip on the shroud sliding plate lever sliding plate A Q S Q EF g Ap Media Card Reader Oe e Not present on all computers 6 While pushing on the back of the drive remove the Media Card Reader by sliding and holding the sliding plate 7 Replace the drive panel see page 91 8 Replace the computer cover see page 107 100 Removing and Installing Parts Installing a Media Card Reader A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide NOTICE To prevent static damage to components inside your computer discharge static electricity from your body before you touch any of your computer s electronic components You can do so by touching an unpainted metal surface on the computer chassis Follow the procedures in Before You Begin on page 63 ON Media Card Reader 0 screws 4 Lay the computer on its side so that the system board is on the bottom of the inside of the computer Remove the computer cover see page 68 Remove the drive panel see page 89 Remove the Media Card Reader from its packaging and ensure that all four screws are included Gently slide the drive into place until you feel a click or feel the
9. Country Code Toll Free Numbers City Code Anguilla General Support toll free 800 335 003 1 Antigua and Barbuda General Support 1 800 805 5924 126 Appendix Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Argentina Buenos Aires International Access Code 00 Country Code 54 City Code 11 Website www dell com ar E mail us_latin_services dell com E mail for desktop and portable computers la techsupport dell com E mail for servers and EMC storage products la_enterprise dell com Customer Care Tech Support Tech Support Services Sales toll free 0 800 444 0730 toll free 0 800 444 0733 toll free 0 800 444 0724 0 810 444 3355 Aruba General Support toll free 800 1578 Australia Sydney International Access Code 0011 Country Code 61 City Code 2 E mail Australia au_tech_support dell com E mail New Zealand nz_tech_support dell com Home and Small Business Government and Business Preferred Accounts Division PAD Customer Care Technical Support portables and desktops Technical Support servers and workstations Corporate Sales Transaction Sales Fax 1 300 655 533 toll free 1 800 633 559 toll free 1 800 060 889 toll free 1 800 819 339 toll free 1 300 655 533 toll free 1 800 733 3114 toll free 1 800 808 385 toll free 1 80
10. Define your standby mode settings hibernate mode settings and other power settings in the Power Options Properties window To access the Power Options Properties window 1 Click the Start button and click Control Panel 2 Under Pick a category click Performance and Maintenance Setting Up and Using Your Computer 25 www dell com support dell com 26 3 Under or pick a Control Panel icon click Power Options 4 Define your power settings on the Power Schemes tab Advanced tab and Hibernate tab Power Schemes Tab Each standard power setting is called a scheme If you want to select one of the standard Windows schemes installed on your computer choose a scheme from the Power schemes drop down menu The settings for each scheme appear in the fields below the scheme name Each scheme has different settings for starting standby mode or hibernate mode turning off the monitor and turning off the hard drive The Power schemes drop down menu displays the following schemes e Always On default If you want to use your computer with no power conservation e Home Office Desk If you use your computer as a home or office computer and you require minimal power conservation e Presentation If you want your computer to run without interruption using no power conservation e Minimal Power Management If you want your computer to run with minimal power conservation e Max Battery If your computer is a portable com
11. RAID Option ROM utility and is performed before you install the operating system onto the hard drive The second method uses the Intel Matrix Storage Manager or Intel Matrix Storage Console and this method is performed after you have installed the operating system Setting Up and Using Your Computer 29 www dell com support dell com 30 and the Intel Matrix Storage Console Both methods require that you set your computer to RAID enabled mode before starting any of the RAID configuration procedures in this document Setting Your Computer to RAID Enabled Mode 1 Enter system setup see page 113 2 Press the up and down arrow keys to highlight Drives and press lt Enter gt 3 Press the up and down arrow keys to highlight SATA Operation and press lt Enter gt 4 Press the left and right arrow keys to highlight RAID On press lt Enter gt and then press lt Esc gt K NOTE For more information about RAID options see System Setup Options on page 116 5 Press the left and right arrow keys to highlight Save Exit and press lt Enter gt to exit system setup and resume the boot process Configuring for RAID Using the Intel RAID Option ROM Utility A NOTE Although any size drives may be used to create a RAID configuration using the Intel RAID Option ROM utility ideally the drives should be of equal size In a RAID level 0 configuration the size of the configuration will be the size of the smallest drive multiplied by th
12. Setting Up and Using Your Computer 10 11 12 13 Select the desired capacity for the volume and press lt Enter gt The default value is the maximum available size Press lt Enter gt to create the volume Press lt y gt to confirm that you want to create the RAID volume Confirm that the correct volume configuration is displayed on the main Intel RAID Option ROM utility screen Press the up and down arrow keys to select Exit and press lt Enter gt Install the operating system see Using Microsoft Windows XP System Restore on page 60 Creating a RAID Level 1 Configuration 1 Set your computer to RAID enabled mode see page 30 2 Press lt Ctrl gt lt i gt when you are prompted to enter the Intel RAID Option ROM utility 3 Use the up and down arrow keys to highlight Create RAID Volume and press lt Enter gt 4 Enter a RAID volume name or accept the default and press lt Enter gt 5 Use the up and down arrow keys to select RAID1 Mirror and press lt Enter gt 6 If there are more than two hard drives available press the up and down arrow keys and spacebar to select the two drives you want to use to make up your volume and then press lt Enter gt 7 Select the desired capacity for the volume and press lt Enter gt The default value is the maximum available size Press lt Enter gt to create the volume Press lt y gt to confirm that you want to create the RAID volume 10 Confirm that the correct vo
13. When running in the Intel Viiv Quick Resume Technology QRT mode your power button is used as a quick on off feature Pressing the power button once causes the display to go blank and the audio to mute In this mode the computer is still operating as indicated by the power button indicator and diagnostic lights 1 2 and 4 being lit Also you may notice that the hard drive indicator may blink when the hard drive is being accessed by an external device To resume normal computer operation briefly press the power button press any key on the keyboard move the mouse or press a button on the optional Microsoft Windows XP Media Center Edition 2005 remote control Enabling the ORT Feature in System Setup The ORT drivers must be installed before this feature becomes active These drivers are installed when this option is ordered Also Quick Resume is enabled in system setup when this feature is ordered 1 Enter system setup see page 114 2 Press the arrow keys to highlight the Power Management menu option and press lt Enter gt to access the menu 3 Press the up and down arrow keys to highlight the Quick Resume option and press lt Enter gt to access the menu 4 Press the left and right arrow keys to highlight the On option and press lt Enter gt to enable the Quick Resume feature Enabling the ORT feature in the Operating system 1 Click the Start button and click Control Panel Under Pick a category click Performance and Ma
14. are connected to the card ENSURE THAT THE SUBWOOFER AND THE SPEAKERS ARE TURNED ON See the setup diagram supplied with the speakers If your speakers have volume controls adjust the volume bass or treble to eliminate distortion ADJUST THE WINDOWS VOLUME CONTROL Click or double click the speaker icon in the lower right corner of your screen Ensure that the volume is turned up and that the sound is not muted DISCONNECT HEADPHONES FROM THE HEADPHONE CONNECTOR Sound from the speakers is automatically disabled when headphones are connected to the computers front panel headphone connector Solving Problems 49 www dell com support dell com 50 TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp ELIMINATE POSSIBLE INTERFERENCE Turn off nearby fans fluorescent lights or halogen lamps to check for interference REINSTALL THE SOUND DRIVER See page 59 RUN THE HARDWARE TROUBLESHOOTER See page 60 No sound from headphones CHECK THE HEADPHONE CABLE CONNECTION Ensure that the headphone cable is securely inserted into the headphone connector see page 66 ADJUST THE WINDOWS VOLUME CONTROL Click or double click the speaker icon in the lower right corner of your screen Ensure that the volume is turned up and that the sound is not muted Video and Monitor Problems A CAUTION Before you begin any of the procedures in this
15. free free free free free free free free free free free free free 592 818 1350 800 858 2969 800 858 0950 800 858 0960 800 858 2920 800 858 2311 800 858 2060 592 818 1308 800 858 2222 800 858 2557 800 858 2055 800 858 2628 800 858 2999 800 858 2955 800 858 2020 800 858 2669 800 858 2572 800 858 2355 800 858 2811 800 858 2621 Colombia General Support 980 9 15 3978 Costa Rica General Support 0800 012 0435 130 Appendix Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Czech Republic Prague International Access Code 00 Website support euro dell com E mail czech_dell dell com Country Code 420 Technical Support 22537 2727 Customer Care 22537 2707 Fax 22537 2714 Tech Fax 22537 2728 Switchboard 22537 2711 Denmark Copenhagen Website support euro dell com International Access Code 00 E mail support euro dell com dk da emaildell Country Code 45 Technical Support for Inspiron XPS computers only 7010 0074 Technical Support for all other Dell computers 7023 0182 Customer Care Relational 7023 0184 Home Small Business Customer Care 3287 5505 Switchboard Relational 3287 1200 Switchboard Fax Relational 3287 1201 Switchboard Home Small Business 3287 5000 Switchboard Fax Home Small Business 3287 5001 Dominica
16. o Connecting a MTV corona hte st a Sod te a E E E eg a Changing the Display Settings Setting Up a Home and Office Network Connecting to a Network Adapter Network Setup Wizard o oo ee Power Management eee ees Standby Mode s it ta is e rs oa ed le al ee de a Hibernate Mode o o o Power Options Properties o o e IEEE 1394 ua a a dao Wee Rete a Contents 3 Hyper Threading o o o o 21 About Your RAID Configuration 28 RAID Level 0 Configuration o o e 28 RAID Level 1 Configuration o o e eae 29 Configuring Your ComputerforRAlD 29 Configuring for RAID Using the Intel RAID Option ROM Utility 30 Configuring for RAID Using the Intel Application Accelerator 32 Understanding Intel Viiv Technology Optional 35 Using Intel Viiv Quick Resume Technology Optional 36 Enabling the ORT Feature in System Setup 36 Enabling the ORT feature in the Operating system 36 2 Solving Problems Troubleshooting Tips o o eee 37 Battery Problems 0 0 0000 eee eee ee es 37 Drive Problems ss cos Ged ees ee ne Te Qk aye and en G 38 CD and DVD drive problems o o
17. 38 Hard drive problems o a 39 E Mail Modem and Internet Problems 39 Error Messages 2 2 ce e684 acii eA a ad ee 41 Media Card Reader Problems 42 Keyboard Problems o o 42 Lockups and Software Problems 43 The computer does not startup o o e 43 The computer stops responding o o 43 A program stops responding o e o e 43 A program crashes repeatedly o o o 43 A program is designed for an earlier Windows operating system 44 A solid blue screen appears o o 44 Other software problems o o e 44 Memory Problems o 45 Mouse Problems o o o 45 4 Contents Network Problems 46 Power ProblemsS 0000 eee eee ee eee 47 Printer Problems tasn A a 48 ScannerProblemS 48 Sound and Speaker Problems 49 No sound from speakers 2 2 0000 eee eee eee 49 No sound from headphones o o o o e 50 Video and Monitor Problems 50 Ifthe screenisblank 50 If the screen is difficult to read 51 Troubleshooting Tools Diagnostic Lights ee
18. Guide NOTE If you need technical assistance for your scanner contact the scanner s manufacturer CHECK THE SCANNER DOCUMENTATION See the scanner documentation for setup and troubleshooting information UNLOCK THE SCANNER Ensure that your scanner is unlocked if it has a locking tab or button 48 Solving Problems RESTART THE COMPUTER AND TRY THE SCANNER AGAIN CHECK THE CABLE CONNECTIONS e See the scanner documentation for cable connection information e Ensure that the scanner cables are securely connected to the scanner and the computer VERIFY THAT THE SCANNER IS RECOGNIZED BY MICROSOFT WINDOWS 1 Click the Start button click Control Panel and then click Printers and Other Hardware 2 Click Scanners and Cameras If your scanner is listed Windows recognizes the scanner REINSTALL THE SCANNER DRIVER See the scanner documentation for instructions Sound and Speaker Problems A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide No sound from speakers K NOTE The volume control in some MP3 players overrides the Windows volume setting If you have been listening to MP3 songs ensure that you did not turn the player volume down or off CHECK THE SPEAKER CABLE CONNECTIONS Ensure that the speakers are connected as shown on the setup diagram supplied with the speakers If you purchased a sound card ensure that the speakers
19. System Restore NOTICE Before you restore the computer to an earlier operating state save and close any open files and exit any open programs Do not alter open or delete any files or programs until the system restoration is complete 1 Click the Start button point to All Programs Accessories System Tools and then click System Restore Ensure that Restore my computer to an earlier time is selected and click Next 3 Click a calendar date to which you want to restore your computer The Select a Restore Point screen provides a calendar that allows you to see and select restore points All calendar dates with available restore points appear in boldface type 4 Select a restore point and click Next If a calendar date has only one restore point then that restore point is automatically selected If two or more restore points are available click the restore point that you prefer 5 Click Next The Restoration Complete screen appears after System Restore finishes collecting data and then the computer restarts 6 After the computer restarts click OK To change the restore point you can either repeat the steps using a different restore point or you can undo the restoration Troubleshooting Tools Undoing the Last System Restore NOTICE Before you undo the last system restore save and close all open files and exit any open programs Do not alter open or delete any files or programs until the system restoration is com
20. and Other Hardware 2 Click Mouse 3 Try adjusting the settings REINSTALL THE MOUSE DRIVER See page 58 RUN THE HARDWARE TROUBLESHOOTER See page 60 Network Problems A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide CHECK THE NETWORK CABLE CONNECTOR Ensure that the network cable is firmly inserted into both the network connector on the back of the computer and the network jack CHECK THE NETWORK LIGHTS ON THE BACK OF THE COMPUTER If the link integrity light is off that indicates no network communication exists Replace the network cable For a description of network lights see Controls and Lights on page 112 RESTART THE COMPUTER AND LOG ON TO THE NETWORK AGAIN CHECK YOUR NETWORK SETTINGS Contact your network administrator or the person who set up your network to verify that your network settings are correct and that the network is functioning RUN THE HARDWARE TROUBLESHOOTER See page 60 46 Solving Problems Power Problems CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide IF THE POWER LIGHT IS GREEN AND THE COMPUTER IS NOT RESPONDING See Dell Diagnostics on page 56 IF THE POWER LIGHT IS BLINKING GREEN The computer is in standby mode Press a key on the keyboard move the mouse or press the power button to resume normal opera
21. and restart the computer this option appears in the system setup menu To boot from a USB memory device select the USB device and move it so it becomes the first device in the list Drives Diskette Drive Identifies and defines the floppy drive attached to the FLOPPY connector on the system board as Off USB Internal or Read Only Drives 0 through 3 Identifies the drives attached to the SATA connectors on the system board and lists the capacity for hard drives SATA Operation Identifies and defines the SATA controller settings for RAID You can set the SATA controller to RAID Autodetect AHCI RAID Autodetect ATA or RAID On Onboard Devices Integrated NIC Controller You can set the NIC to On default Off or On w PXE When the On w PXE setting is active available only for the future boot process the computer prompts you to press lt Ctrl gt lt Alt gt lt b gt Pressing this key combination causes a menu to display that allows you to select a method for booting from a network server If a boot routine is not available from the network server the computer attempts to boot from the next device in the boot sequence list Integrated Audio Controller Enables or disables the onboard audio controller USB Controller Appendix Set to On default so that USB devices will be detected and supported in the operating system USB for FlexBay Video This field enables and disables
22. begin any of the procedures in this section follow the safety instructions in the Product Information Guide REPLACE THE BATTERY If you have to repeatedly reset time and date information after turning on the computer or if an incorrect time or date displays during start up replace the battery see page 106 If the battery still does not work properly contact Dell see page 126 Solving Problems 37 www dell com support dell com Drive Problems CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide ENSURE THAT MICROSOFT WINDOWS RECOGNIZES THE DRIVE Click the Start button and click My Computer If the floppy CD or DVD drive is not listed perform a full scan with your antivirus software to check for and remove viruses Viruses can sometimes prevent Windows from recognizing the drive TEST THE DRIVE e Insert another floppy CD or DVD to eliminate the possibility that the original one is defective e Insert a bootable floppy and restart the computer CLEAN THE DRIVE OR DISK See page 122 CHECK THE CABLE CONNECTIONS RUN THE HARDWARE TROUBLESHOOTER See page 60 RUN THE DELL DIAGNOSTICS See page 56 CD and DVD drive problems LA NOTE High speed CD or DVD drive vibration is normal and may cause noise which does not indicate a defect in the drive or the CD or DVD K NOTE Because of different regions worldwide and di
23. code and problem description and follow the instructions on the screen If you cannot resolve the error condition contact Dell see page 126 K NOTE The Service Tag for your computer is located at the top of each test screen If you contact Dell technical support will ask for your Service Tag 56 Troubleshooting Tools 3 Ifyou run a test from the Custom Test or Symptom Tree option click the applicable tab described in the following table for more information Tab Function Results Displays the results of the test and any error conditions encountered Errors Displays error conditions encountered error codes and the problem description Help Describes the test and may indicate requirements for running the test Configuration Displays your hardware configuration for the selected device The Dell Diagnostics obtains configuration information for all devices from system setup memory and various internal tests and it displays the information in the device list in the left pane of the screen The device list may not display the names of all the components installed on your computer or all devices attached to your computer Parameters Allows you to customize the test by changing the test settings 4 Close the test screen to return to the Main Menu screen To exit the Dell Diagnostics and restart the computer close the Main Menu screen Drivers What Is a Driver A driver is a
24. conserving 24 hibernate mode 25 27 managing 24 power continued options 25 options advanced 26 options hibernate 27 options schemes 26 problems 47 standby mode 25 power light conditions 47 Power Options Properties 25 printer cable 13 connecting 13 problems 48 setting up 13 USB 14 problems battery 37 blue screen 44 CD drive 38 CD RW drive 39 computer crashes 43 44 computer stops responding 43 Dell Diagnostics 56 diagnostic lights 53 drives 38 DVD drive 38 e mail 39 error messages 41 general 43 hard drive 39 Internet 39 keyboard 42 Media Card Reader 42 memory 45 modem 39 monitor is blank 50 problems continued monitor is hard to read 51 mouse 45 network 46 power 47 power light conditions 47 printer 48 program crashes 43 program stops responding 43 programs and Windows compatibility 44 restore to previous state 59 60 scanner 48 screen is blank 50 screen is hard to read 51 software 43 44 sound and speakers 49 technical support policy 123 troubleshooting tips 37 volume adjusting 49 Program Compatibility Wizard 44 RAID configuring 28 reinstalling Windows XP 60 S safety instructions 9 scanner problems 48 Service Tag 10 66 Index 147 settings system setup 113 Setup Diagram 9 software Hyper Threading 27 problems 43 44 sound problems 49 volume 49 sound connectors 67 speaker proble
25. drive securely installed Ensure that the Media Card Reader is installed before the FlexBay cable is connected Removing and Installing Parts 101 www dell com support dell com 102 7 Connect the FlexBay USB cable to the back of the Media Card Reader and to the Media Card Reader connector on the system board see page 71 USB cable Media Card Reader Not present on all computers e 6 8 Insert the Media Card Reader into the bay and slide the drive in to seat it in the computer 9 Route the USB cable through the cable routing clip 10 Replace the computer cover see page 107 CD DVD Drive A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before opening the cover Removing and Installing Parts Removing a CD DVD Drive 1 Follow the procedures in Before You Begin on page 63 2 Remove the computer cover see page 68 3 Disconnect the power cable from the back of the drive and the CD DVD drive cable from the back of the drive and the system board CD DVD drive cable R power cable system board Removing and Installing Parts 103 www dell com support dell com 4 Slide the drive release mechanism to the right to release the shoulder screw and slide the drive out to remove it from the drive bay Inst
26. enables you to restore your hard drive to the operating state it was in when you purchased your computer It is recommended that you do not remove PC Restore from your computer even to gain additional hard drive space If you remove PC Restore from the hard drive you cannot ever recall it and you will never be able to use PC Restore to return your computer s operating system to its original state 1 Log on to the computer as a local administrator In Windows Explorer go to c dell utilities DSR Double click the filename DSRIRRemv2 exe NOTE If you do not log on as a local administrator a message appears stating that you that you must log on as administrator Click Quit and then log on as a local administrator NOTE If the partition for PC Restore does not exist on your computer s hard drive a message appears stating that the partition was not found Click Quit there is no partition to delete 4 Click OK to remove the PC Restore partition on the hard drive Click Yes when a confirmation message appears The PC Restore partition is deleted and the newly available disk space is added to the free space allocation on the hard drive 6 Right click Local Disk C in Windows Explorer click Properties and verify that the additional disk space is available as indicated by the increased value for Free Space Click Finish to close the PC Restore Removal window 8 Restart the computer Troubleshooting Tools Removing and Installi
27. for at least 8 to 10 seconds until the computer turns off Then restart your computer Other software problems CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION e Ensure that the program is compatible with the operating system installed on your computer Ensure that your computer meets the minimum hardware requirements needed to run the software See the software documentation for information e Ensure that the program is installed and configured properly e Verify that the device drivers do not conflict with the program e If necessary uninstall and then reinstall the program BACK UP YOUR FILES IMMEDIATELY USE A VIRUS SCANNING PROGRAM TO CHECK THE HARD DRIVE FLOPPY DISKS OR CDs SAVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR COMPUTER THROUGH THE START MENU 44 Solving Problems Memory Problems CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide IF YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE e Save and close any open files and exit any open programs you are not using to see if that resolves the problem See the software documentation for minimum memory requirements If necessary install additional memory see page 74 e Reseat the memory modules see page 74 to ensure that your computer is successfully communicating with the memory Run the Dell Diagnostics see p
28. for each card If the computer starts normally troubleshoot the last card removed from the computer for resource conflicts see page 59 4 If the problem persists contact Dell see page 126 Press the power button Move the mouse Press any key on the keyboard Press any key on the optional MCE remote control 0000 Another failure has occurred Ensure that the cables are properly connected to the system board from the hard drive CD drive and DVD drive see page 71 e If there is an error message on your screen identifying a problem with a device such as the floppy drive or hard drive check the device to ensure that it is functioning properly The operating system is attempting to boot from a device such as the floppy drive or hard drive check system setup see page 113 to make sure the boot sequence is correct for the devices installed on your computer If the problem persists contact Dell see page 126 All four diagnostic lights display solid green and then turn off after the system successfully boots to the operating system None Troubleshooting Tools 55 www dell com support dell com Dell Diagnostics CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide If you experience a problem with your computer perform the checks in Solving Problems on page 37 and run the Dell Diagnostics before you
29. key highlight USB Flash Device and press lt Enter gt NOTE To boot to a USB device the device must be bootable To make sure your device is bootable check the device documentation Changing Boot Sequence for Future Boots 1 Enter system setup see page 114 2 Use the arrow keys to highlight the Boot Sequence menu option and press lt Enter gt to access the menu Press the up and down arrow keys to move through the list of devices NOTE Write down your current boot sequence in case you want to restore it 3 4 Press the spacebar to enable or disable a device enabled devices have a checkmark 5 Press plus or minus to move a selected device up or down the list Appendix Clearing Forgotten Passwords A 1 CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide Follow the procedures in Before You Begin on page 63 ala FRI i h a o ola o o EA Locate the 3 pin password jumper PSWD on the system board see page 71 and attach the jumper plug to pins 2 and 3
30. make changes Creating a RAID Level 1 Configuration K NOTE When you perform this operation all data on the RAID drives will be lost 1 Set your computer to RAID enabled mode see page 30 2 Click the Start button and point to Programs Intel R Application Accelerator gt Intel Matrix Storage Manager to launch the Intel Storage Utility 32 Setting Up and Using Your Computer Z NOTE If you do not see an Actions menu option you have not yet set your computer to RAID enabled mode see page 30 On the Actions menu select Create RAID Volume to launch the Create RAID Volume Wizard Click Next at the first screen Confirm the volume name select RAID 1 as the RAID level and then click Next to continue On the Select Volume Location screen click the first hard drive you want to use to create your RAID level 0 volume and then click the right arrow Click a second hard drive until two drives appear in the Selected window and then click Next In the Specify Volume Size window select the Volume Size desired and click Next Click Finish to create the volume or click Back to make changes Follow Microsoft Windows procedures for creating a partition on the new RAID volume Deleting a RAID Volume K NOTE While this procedure deletes the RAID 1 volume it also splits the RAID 1 volume into two non RAID hard drives with a partition and leaves any existing data files intact Deleting a RAID 0 volume however destroys al
31. moves abnormally clean the mouse To clean a non optical mouse 1 Turn the retainer ring on the underside of your mouse counterclockwise and then remove the ball 2 Wipe the ball with a clean lint free cloth Blow carefully into the ball cage to dislodge dust and lint If the rollers inside the ball cage are dirty clean the rollers with a cotton swab moistened lightly with isopropyl alcohol 5 Recenter the rollers in their channels if they are misaligned Ensure that fluff from the swab is not left on the rollers 6 Replace the ball and retainer ring and turn the retainer ring clockwise until it clicks into place Floppy Drive NOTICE Do not attempt to clean drive heads with a swab You might accidentally misalign the heads which prevents the drive from operating Clean your floppy drive using a commercially available cleaning kit These kits contain pretreated floppies to remove contaminants that accumulate during normal operation CDs and DVDs NOTICE Always use compressed air to clean the lens in the CD DVD drive and follow the instructions that come with the compressed air Never touch the lens in the drive If you notice problems such as skipping with the playback quality of your CDs or DVDs try cleaning the discs 1 Hold the disc by its outer edge You can also touch the inside edge of the center hole NOTICE To prevent damaging the surface do not wipe in a circular motion around the disc 2 With a s
32. of your limited warranty and any optional support service contract purchased with the computer 2 All Dell standard components included in a Custom Factory Integration CFI project are covered by the stan dard Dell limited warranty for your computer However Dell also extends a parts replacement program to cover all nonstandard third party hardware components integrated through CFI for the duration of the com puter s service contract Definition of Dell Installed Software and Peripherals Dell installed software includes the operating system and some of the software programs that are installed on the computer during the manufacturing process Microsoft Office Norton Antivirus and so on Dell installed peripherals include any internal expansion cards or Dell branded module bay or PC Card accessories In addition any Dell branded monitors keyboards mice speakers microphones for telephonic modems docking stations port replicators networking products and all associated cabling are included Definition of Third Party Software and Peripherals Third party software and peripherals include any peripheral accessory or software program sold by Dell not under the Dell brand printers scanners cameras games and so on Support for all third party software and peripherals is provided by the original manufacturer of the product FCC Notices U S Only Most Dell computer systems are classified by the Federal Communications
33. or CD NON SYSTEM DISK ERROR Remove the floppy from the drive and restart your computer NoT ENOUGH MEMORY OR RESOURCES CLOSE SOME PROGRAMS AND TRY AGAIN Close all windows and open the program that you want to use In some cases you might have to restart your computer to restore computer resources If so run the program that you want to use first OPERATING SYSTEM NOT FOUND Contact Dell see page 126 Solving Problems 41 www dell com support dell com Media Card Reader Problems No DRIVE LETTER IS ASSIGNED When Microsoft Windows XP detects the Media Card Reader the device is automatically assigned a drive letter as the next logical drive after all other physical drives in the system If the next logical drive after the physical drives is mapped to a network drive Windows XP does not automatically assign a drive letter to the Media Card Reader To manually assign a drive for the Media Card Reader 1 Right click My Computer and select Manage 2 Select the Disk Management option 3 Right click the corresponding drive letter in the right pane that needs to be changed 4 Select Drive Letter and Paths 5 From the drop down list select the new drive letter assignment for the Media Card Reader 6 Click OK to confirm your selection NOTE The Media Card Reader appears as a mapped drive only when it is connected Each of the four Media Card Reader slots are mapped to a drive even if no media is installed If you attempt t
34. section follow the safety instructions in the Product Information Guide K NOTE See the monitor documentation for troubleshooting procedures If the screen is blank CHECK THE MONITOR CABLE CONNECTION Ensure that the graphics cable is connected as shown on the setup diagram for your computer e If you are using a graphics extension cable and removing the cable solves the problem the cable is defective e Swap the computer and monitor power cables to determine if the power cable is defective e Check the connector for bent or broken pins It is normal for monitor cable connectors to have missing pins CHECK THE MONITOR POWER LIGHT If the power light is off firmly press the button to ensure that the monitor is turned on If the power light is lit or blinking the monitor has power If the power light is blinking press a key on the keyboard or move the mouse Solving Problems TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp CHECK THE DIAGNOSTIC LIGHTS See page 53 If the screen is difficult to read CHECK THE MONITOR SETTINGS See the monitor documentation for instructions on adjusting the contrast and brightness demagnetizing degaussing the monitor and running the monitor self test MOVE THE SUBWOOFER AWAY FROM THE MONITOR If your speaker system includes a subwoofer ensure that the subwoofer is at least 60 cm 2 ft awa
35. you cannot write to that CD R again see the Sonic documentation for more information Use blank CD RWs to write to CDs or to erase rewrite or update data on CDs Blank DVD Rs can be used to permanently store large amounts of information After you create a DVD R disc you may not be able to write to that disc again if the disc is finalized or closed during the final stage of the disc creation process Use blank DVD RWs if you plan to erase rewrite or update information on that disc later CD Writable Drives Media Type Read Write Rewritable CD R Yes Yes No CD RW Yes Yes Yes DVD Writable Drives Media Type Read Write Rewritable CD R Yes Yes No CD RW Yes Yes Yes DVD R Yes Yes No DVD R Yes Yes No DVD RW Yes Yes Yes DVD RW Yes Yes Yes DVD R DL Yes Yes No Setting Up and Using Your Computer 19 www dell com support dell com 20 Media Type Read Write Rewritable DVD R DL Maybe No No DVD RAM Maybe No No Helpful Tips e Use Microsoft Windows Explorer to drag and drop files to a CD R or CD RW only after you start Sonic DigitalMedia and open a DigitalMedia project Use CD Rs to burn music CDs that you want to play in regular stereos CD RWs do not play in most home or car stereos You cannot create audio DVDs with Sonic DigitalMedia Music MP3 files can be played only on MP3 players or on computers that have MP3 software installed Commercially available DVD players used in h
36. 0 808 3 12 toll free 1 800 818 341 Austria Vienna International Access Code 900 Country Code 43 Website support euro dell com E mail tech_support_central_curope dell com Home Small Business Sales 0820 240 530 00 City Code 1 Home Small Business Fax 0820 240 530 49 Home Small Business Customer Care 0820 240 530 14 Preferred Accounts Corporate Customer Care 0820 240 530 16 Home Small Business Technical Support 0820 240 530 14 Preferred Accounts Corporate Technical Support 0660 8779 Switchboard 0820 240 530 00 Bahamas General Support toll free 1 866 278 6818 Appendix 127 www dell com support dell com Country City Department Name or Service Area Area Codes International Access Code Website and E Mail Address Local Numbers and Country Code Toll Free Numbers City Code Barbados General Support 1 800 534 3066 Belgium Brussels International Access Code 00 Country Code 32 Website support euro dell com E mail for French speaking Customers support euro dell com be fr emaildell City Code 2 Technical Support for Inspiron XPS computers only 02 481 92 96 Technical Support for all other Dell computers 02 481 92 88 Technical Support Fax 02 481 92 95 Customer Care 02 713 15 65 Corporate Sales 02 481 91 00 Fax 02 481 92 99 Switchboard 02 481 91 00 Bermuda General Support 1 800 342 0671 Bolivia General Support toll free 800 10 0238 Brazil Website www dell com br Internatio
37. 20 pin connectors 36 pin connector 98 pin connector 164 pin connector Appendix 111 www dell com support dell com Controls and Lights Power control Power light Hard drive access light Link integrity light on integrated network adapter Activity light on integrated network adapter Diagnostic lights Standby power light push button green light Blinking green in sleep state solid green for power on state amber light Blinking amber indicates a problem with the power supply inside the computer If the system cannot boot and there is a solid amber light this indicates a problem with the system board see Power Problems on page 47 green green light A good connection exists between a 10 Mbps network and the computer orange light A good connection exists between a 100 Mbps network and the computer off no light The computer is not detecting a physical connection to the network yellow light Blinking indicates activity on the network four lights on the front panel see Diagnostic Lights on page 53 AUXPWR on the system board Power DC power supply Wattage 375 W Heat dissipation 1280 BTU hr NOTE Heat dissipation is calculated based upon the power supply rating Voltage See the safety instructions in the Product Information Guide for important voltage setting information manual selection power supplies 90 to 135 V and 180 to 265 V at 50
38. 53 Dell Diagnostics coca isa da cbr 56 Dell Diagnostics Main Menu o o o o oo oo e 56 Drivers io a A Ra ee E 57 What Is a Driver 2 2 o o o 57 Identifying Drivers 2 2 o o e 58 Reinstalling Drivers aoaaa a 58 Resolving Software and Hardware Incompatibilities 59 Restoring Your Operating System 59 Using Microsoft Windows XP System Restore 60 Using Dell PC Restore by Symantec 04 61 Removing and Installing Parts Before YouBegin 0 ee es 63 Recommended Tools 0 00000 eee eee eae 63 Turn Off YourComputer o e e eee 63 Before Working Inside Your Computer 64 Front View ofthe Computer o o o o o o 65 Back View of the Computer 67 Contents 5 6 Removing the Computer Cover o o o o o o o 68 Inside View of Your Computer o o o o o 70 System Board Components 00 000 eee 11 Memory ai Sead is Be ia a a di 72 Memory Overview 0 0 cee ee eee 72 Installing Memory 2 0 ee 74 Removing Memory 76 Cards ca ee eV ESO Ream eh Pa ee 76 PGI Cards ese ley E eee 77 PCI Express Cards 03 toee a awe eee ee ee 81 Drive Panels oo coco ape Be a be eae bad ew 89 Removing the Drive Panel o o o 89 Removing the Drive Pan
39. 60 Hz Backup battery 3 V CR2032 lithium coin cell Physical Height 46 05 cm 18 13 inches Width 18 75 cm 7 38 inches Depth 45 42 cm 17 88inches Weight 12 7 kg 28 lb Appendix Environmental Temperature Operating Storage Relative humidity Maximum vibration Operating Storage Maximum shock Operating Storage Altitude Operating Storage System Setup Overview Use system setup as follows 10 to 35 C 50 to 95 F 40 to 65 C 40 to 149 F 20 to 80 noncondensing 0 25 G at 3 to 200 Hz at 0 5 octave min 0 5 G at 3 to 200 Hz at 1 octave min bottom half sine pulse with a change in velocity of 20 inches sec 50 8 cm sec 27 G faired square wave with a velocity change of 200 inches sec 508 cm sec 15 2 to 3048 m 50 to 10 000 ft 15 2 to 10 668 m 50 to 35 000 ft e To change the system configuration information after you add change or remove any hardware in your computer e To set or change a user selectable option such as the user password e To read the current amount of memory or set the type of hard drive installed Before you use system setup it is recommended that you write down the system setup screen information for future reference NOTICE Unless you are an expert computer user do not change the settings for this program Certain changes can make your computer work incorrectly Appendix 113 www dell com support dell com 114 Enterin
40. 888 3355 Montserrat General Support toll free 1 866 278 6822 Netherlands Antilles General Support 001 800 882 1519 Netherlands Amsterdam International Access Code 00 Country Code 31 City Code 20 Website support euro dell com Technical Support for Inspiron XPS computers only Technical Support for all other Dell computers Technical Support Fax Home Small Business Customer Care Relational Customer Care Home Small Business Sales Relational Sales Home Small Business Sales Fax Relational Sales Fax Switchboard Switchboard Fax 020 674 45 94 020 674 45 00 020 674 47 66 020 674 42 00 020 674 4325 020 674 55 00 020 674 50 00 020 674 47 75 020 674 47 50 020 674 50 00 020 674 47 50 New Zealand International Access Code 00 Country Code 64 E mail New Zealand nz_tech_support dell com E mail Australia au_tech_support dell com Technical Support for desktop and portable computers Technical Support for servers and workstations Home and Small Business Government and Business Sales Fax toll free 0800 446 255 toll free 0800 443 563 0800 446 255 0800 444 617 0800 441 567 0800 441 566 Appendix 137 www dell com support dell com Country City Department Name or Service Area Area Codes International Access Code Website and E Mail Address Local Numbers and Country Code Toll Free Numbers City Code Nicaragua General Support 001 800 220 1006 Norwa
41. Card 1 Follow the procedures in Before You Begin on page 63 2 Remove the computer cover see page 68 release tabs 2 lever on chassis wall card retention door sah alignment guide filler bracket may not be present on all computers 3 If present on your computer rotate the lever on the chassis wall upward 86 Removing and Installing Parts 4 Push the two release tabs on the card retention door toward each other and pivot the door open Because the door is captive it will remain in the open position card retention ye door release tab card retention mechanism may not be present on all computers 5 If your computer includes a card retention mechanism to remove the x16 card a Pivot the mechanism upward and gently squeeze in on the sides to release the mechanism from the two tab slots holding it in place b Set the retention mechanism aside in a secure location NOTE For full length PCI E cards if a piano bracket is present on your computer you need to rotate it upward by pressing the tabs on the side of the bracket toward each other PCI Express x1 card securing tab PCI Express x1 card slot PCI Express x16 card ag PCI Express x16 card e oF Removing and Installing Parts 87 www dell com support dell com 13 Es NOTICE Ensure that you release the securing tab to unseat the card If the card is not removed correctly the system bo
42. Commission FCC as Class B digital devices To determine which classification applies to your computer system examine all FCC registration labels on the bottom side or back panel of your computer on card mounting brackets and on the cards themselves If any one of the labels carries a Class A rating your entire system is considered to be a Class A digital device If all labels carry an FCC Class B rating as distinguished by either an FCC ID number or the FCC logo FE your system is considered to be a Class B digital device Once you have determined your system s FCC classification read the appropriate FCC notice Note that FCC regulations provide that changes or modifications not expressly approved by Dell could void your authority to operate this equipment Appendix This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions This device may not cause harmful interference This device must accept any interference received including interference that may cause undesired operation Class A This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance wit
43. Dell XPS 400 Owner s Manual Service Tag CD or DVD eject button Cover latch release CD or DVD activity light FlexBays 2 for optional floppy drive or optional Media Card Reader microphone connector MN headphone connector E2 diagnostic lights Ba Sy hard drive activity light power button USB 2 0 connectors 2 sound card connectors 5 network adapter card slots for PCI Express x1 1 PCI Express x16 1 PCI Express x4 1 PCI 3 Model DCTA www dell com support dell com Notes Notices and Cautions NOTE A NOTE indicates important information that helps you make better use of your computer NOTICE A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem A CAUTION A CAUTION indicates a potential for property damage personal injury or death If you purchased a Dell n Series computer any references in this document to Microsoft Windows operating systems are not applicable Information in this document is subject to change without notice 2006 Dell Inc All rights reserved Reproduction in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo Inspiron Dell Precision Dimension OptiPlex Latitude PowerEdge PowerVault PowerApp DellNet and
44. FLOPPY front panel 1 0 A connector main power connector IDE drive connector SATA connectors 4 SATAO SATA1 SATA2 SATA3 clear CMOS jumper RTCRST FlexBay USB connector PCI Express x1 card connector PCI Express x16 card connector PCI Express x4 card connector rd connectors Removing and Installing Parts 71 www dell com support dell com 72 Memory You can increase your computer memory by installing memory modules on the system board For information on the type of memory supported by your computer see Specifications Memory Overview e Memory modules should be installed in pairs of matched memory size speed and technology If the memory modules are not installed in matched pairs the computer will continue to operate but with a slight reduction in performance See the label in the upper right corner of the module to determine the module s capacity 256MB 2R XX XXX NOTE Always install memory modules in the order indicated on the system board The recommended memory configurations are A pair of matched memory modules installed in connectors DIMM_1 and DIMM_2 or A pair of matched memory modules installed in connectors DIMM_1 and DIMM_2 and another matched pair installed in connectors DIMM_3 and DIMM_4 e Ifyou install mixed pairs of DDR2 400 MHz PC2 3200 DDR2 533 MHz PC2 4300 and DDR2 667 MHz PC2 5300 memory the modules function at the slowest speed installed
45. PowerConnect are trademarks of Dell Inc Intel and Pentium and Intel SpeedStep are registered trademarks of Intel Corporation Microsoft Windows and Outlook are registered trademarks of Microsoft Corporation Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products Dell Inc disclaims any proprietary interest in trademarks and trade names other than its own Model DCTA July 2006 P N WD741 Rev A03 Contents Finding Information Setting Up and Using Your Computer Setting Up a Printer o a Printer Cable sota ao a a le da Connecting a USB Printer o o Connecting to the Internet Setting Up Your Internet Connection Playing CDs and DVDS o Adjusting the Volume o a Adjusting the Picture o a Copying CDs and DVDs How to Copy a CD or DVD o ooo o Using Blank CDs and DVDs aaa HelptalMiPS 2 iani et dette e Gated ar MS Dh Bate dee bn AS Using a Media Card Reader Optional Connecting Two Monitors o o Connecting Two Monitors With VGA Connectors Connecting One Monitor With a VGA Connector and One Monitor With a DVI Connector o
46. RAID level 0 volume or RAID level 1 volume only when e You are adding two new drives to an existing single drive computer and the operating system is on the single drive and you want to configure the two new drives into a RAID volume e You already have a two hard drive computer configured into a volume but you still have some space left on the volume that you want to designate as a second RAID volume Creating a RAID Level 0 Configuration NOTE When you perform this operation all data on the RAID drives will be lost 1 Set your computer to RAID enabled mode see page 30 2 Click Start and point to Programs Intel R Application Accelerator gt Intel Matrix Storage Manager to launch the Intel Storage Utility K NOTE If you do not see an Actions menu option you have not yet set your computer to RAID enabled mode see page 30 3 On the Actions menu select Create RAID Volume to launch the Create RAID Volume Wizard and then click Next 4 On the Select Volume Location screen click the first hard drive you want to include in your RAID level 0 volume and then click the right arrow 5 Click a second hard drive To add a third hard drive in your RAID level 0 volume click the right arrow and click on the third drive until three drives appear in the Selected window and then click Next 6 Inthe Specify Volume Size window click the Volume Size desired and then click Next Click Finish to create the volume or click Back to
47. Tag to Service Tag and Microsoft Windows License These labels are located on your computer WWW DELL COM Tag x Se o i Eo Codi identify your computer when you use support dell com or contact technical support ooo Enter the Express Service Code to direct your call when contacting technical support The Express Service Code is not available in all countries What Are You Looking For Find It Here Solutions Troubleshooting hints and tips articles from technicians online courses frequently asked questions Community Online discussion with other Dell customers Upgrades Upgrade information for components such as memory the hard drive and the operating system Customer Care Contact information service call and order status warranty and repair information Service and support Service call status and support history service contract online discussions with technical support Reference Computer documentation details on my computer configuration product specifications and white papers Downloads Certified drivers patches and software updates Desktop System Software DSS If you reinstall the operating system for your computer you should also reinstall the DSS utility DSS provides critical updates for your operating system and support for Dell 3 5 inch USB floppy drives Intel Pentium M processors optical drives and USB devices DSS is necessar
48. age 56 IF YOU EXPERIENCE OTHER MEMORY PROBLEMS Reseat the memory modules see page 74 to ensure that your computer is successfully communicating with the memory Ensure that you are following the memory installation guidelines see page 74 Your computer supports DDR2 memory For more information about the type of memory supported by your computer see Memory on page 109 Run the Dell Diagnostics see page 56 Mouse Problems A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide CLEAN THE MOUSE For instructions on cleaning the mouse see Mouse on page 123 8 pag CHECK THE MOUSE CABLE 1 Remove mouse extension cables if used and connect the mouse directly to the computer 2 Reconnect the mouse cable as shown on the setup diagram for your computer Solving Problems 45 www dell com support dell com RESTART THE COMPUTER 1 Simultaneously press lt Ctrl gt lt Esc gt to display the Start menu 2 Type u press the keyboard arrow keys to highlight Shut down or Turn Off and then press lt Enter gt 3 After the computer turns off reconnect the mouse cable as shown on the on the setup diagram for your computer 4 Start the computer TEST THE MOUSE Connect a properly working mouse to the computer and try using the mouse CHECK THE MOUSE SETTINGS 1 Click the Start button click Control Panel and then click Printers
49. ailable software patches on the Sonic support website at www sonic com The DVD writable drives installed in Dell computers can write to and read DVD R DVD RW and DVD R DL dual layer media but cannot write to and may not read DVD RAM or DVD R DL media NOTE Most commercial DVDs have copyright protection and cannot be copied using Sonic DigitalMedia 1 Click the Start button point to All Programs gt Sonic gt DigitalMedia Projects and then click Copy 2 Under the Copy tab click Disc Copy Setting Up and Using Your Computer 3 To copy the CD or DVD e If you have one CD or DVD drive ensure that the settings are correct and click the Disc Copy button The computer reads your source CD or DVD and copies the data to a temporary folder on your computer hard drive When prompted insert a blank CD or DVD into the drive and click OK e If you have two CD or DVD drives select the drive into which you have inserted your source CD or DVD and click the Disc Copy button The computer copies the data from the source CD or DVD to the blank CD or DVD Once you have finished copying the source CD or DVD the CD or DVD that you have created automatically ejects Using Blank CDs and DVDs CD RW drives can write to CD recording media only including high speed CD RW while DVD writable drives can write to both CD and DVD recording media Use blank CD Rs to record music or permanently store data files After creating a CD R
50. al Numbers and Toll Free Numbers Spain Madrid International Access Code 00 Country Code 34 City Code 91 Sweden Upplands Vasby International Access Code 00 Country Code 46 City Code 8 Website support euro dell com E mail support euro dell com es es emaildell Home and Small Business Technical Support Customer Care Sales Switchboard Fax Corporate Technical Support Customer Care Switchboard Fax Website support euro dell com E mail support euro dell com se sv emaildell Technical Support Relational Customer Care Home Small Business Customer Care Employee Purchase Program EPP Support Technical Support Fax Sales 902 100 130 902 118 540 902 118 541 902 118 541 902 118 539 902 100 130 902 115 236 91722 92 00 91 722 95 83 08 590 05 199 08 590 05 642 08 587 70 527 20 140 14 44 08 590 05 594 08 590 05 185 Switzerland Geneva International Access Code 00 Country Code 41 City Code 22 Website support euro dell com E mail Tech_support_central_Europe dell com E mail for French speaking HSB and Corporate Customers support euro dell com ch fr emaildell Technical Support Home and Small Business Technical Support Corporate Customer Care Home and Small Business Customer Care Corporate Fax Switchboard 0844 811 411 0844 822 844 0848 802 202 0848 821 721 022 799 01 90 022 799 01 01 140 Appendix Country City International Access Code
51. alling a CD DVD Drive 1 Ifyou are installing a new drive unpack the drive and prepare it for installation Check the documentation that accompanied the drive to verify that the drive is configured for your computer If you are installing an IDE drive configure the drive for the cable select setting 2 Ifyou are installing a new drive remove the three shoulder screws from the inside of the drive panel insert and attach the screws to the new drive a CD DVD drive K v re Se aa shoulder screws 3 104 Removing and Installing Parts 3 Slide the drive into the drive bay until the drive clicks into position 4 Connect the power cable to the drive and the CD DVD cable to the drive and system board CD DVD drive power cable system board 5 If you are installing a new CD DVD drive rather than replacing a drive remove the front panel inserts 6 Check all cable connections and fold cables out of the way to provide airflow for the fan and cooling vents 7 Close the computer cover NOTICE To connect a network cable first plug the cable in to the network wall jack and then plug it in to the computer 8 Connect your computer and devices to their electrical outlets and turn them on See the documentation that came with the drive for instructions on installing any software required for drive operation 9 Enter system setup see page 114 and select the appropriate Drive option 10 Verify that your compute
52. ancial Services Dell Preferred Accounts DPA Business Customer Service and Technical Support Employee Purchase Program EPP Customers Printers and Projectors Technical Support Public government education and healthcare Customer Service and Technical Support Employee Purchase Program EPP Customers Dell Sales Dell Outlet Store Dell refurbished computers Software and Peripherals Sales Spare Parts Sales Extended Service and Warranty Sales Fax Dell Services for the Deaf Hard of Hearing or Speech Impaired toll free 1 800 433 9014 toll free 1 800 247 9362 toll free 1 800 624 9896 toll free 1 800 624 9897 toll free 1 877 Dellnet 1 877 335 5638 toll free 1 800 695 8133 toll free 1 877 577 3355 toll free 1 800 283 2210 toll free 1 800 822 8965 toll free 1 800 695 8133 toll free 1 877 459 7298 toll free 1 800 456 3355 toll free 1 800 234 1490 toll free 1 800 289 3355 or toll free 1 800 879 3355 toll free 1 888 798 7561 toll free 1 800 671 3355 toll free 1 800 357 3355 toll free 1 800 247 4618 toll free 1 800 727 8320 toll free 1 877 DELLTTY 1 877 335 5889 U S Virgin Islands General Support 1 877 673 3355 Venezuela General Support 8001 3605 Appendix 143 woo jap yioddns wosa p mmm Appendix 144 Index A audio See sound battery problems 37 replacing 106 BIOS 113 boot sequence about 119 changing 119 120 option settings 119
53. and slide the bracket up and out 4 Snap the hard drive bracket onto the new hard drive NOTICE Do not install any drive into the lower hard drive bay until you have removed the hard drive bracket from the inside of the hard drive bay 5 Slide the new hard drive into empty bay until you feel a click NOTE If your replacement hard drive does not have the hard drive bracket attached remove the bracket from the old hard drive by unsnapping it from the drive Snap the bracket onto the new hard drive A Lo y hard drive bracket 6 Gently slide the drive into place until you feel a click or feel the drive securely installed 7 Connect the power and hard drive cables to the drive Removing and Installing Parts 95 www dell com support dell com 96 Check all connectors to be certain that they are properly cabled and firmly seated Replace the computer cover page 107 NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into the computer Connect your computer and devices to electrical outlets and turn them on See the documentation that came with the drive for instructions on installing any software required for drive operation Floppy Drive CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide A CAUTION To guard against electrical shock always unplug your computer from the elect
54. annot be used by computer memory Removing and Installing Parts 13 www dell com support dell com 74 Installing Memory A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide NOTICE To prevent static damage to components inside your computer discharge static electricity from your body before you touch any of your computer s electronic components You can do so by touching an unpainted metal surface on the computer 1 Follow the procedures in Before You Begin on page 63 Remove the computer cover see page 68 Lay the computer on its side so that the system board is on the bottom of the inside of the computer 4 Press out the securing clip at each end of the memory module connector N memory connector closest to processor gt eal ar clips 2 S connector Removing and Installing Parts 5 Align the notch on the bottom of the module with the crossbar in the connector notch notches memory module memory module cutouts 2 BS 4 cutouts 2 A MZ S ES D crossbars crossbar notches memory module SS cutouts 2 a ha N Y NDA NOTICE To avoid damage to the memory module press the module straight down into the connector while you apply equal force to each end of the module 6 Insert the module into the connector until the module snaps into position If you in
55. any drivers required for the card as described in the card documentation Removing and Installing Parts Drive Panels A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before removing the cover Removing the Drive Panel 1 Follow the procedures in Before You Begin on page 63 sliding plate lever le drive panel O 2 Grasping the lever on the sliding plate pull the sliding plate to the right and hold in place NOTE The sliding plate secures and releases the drive panel and helps to secure the drives Removing and Installing Parts 89 www dell com support dell com 3 Push from the inside and pivot the drive panel to the left to release the panel from its side hinges 4 Set the drive panel aside in a secure location Removing the Drive Panel Insert drive panel insert tab drive a oe A j drive panel insert 1 Turn the drive panel sideways and find the tip of the drive panel insert tab that latches over a tab on the right side of the drive panel 2 Pull the inner tip of the drive panel insert tab away from the drive panel 3 Pivot the drive panel insert out and away from the drive panel 4 Set the drive panel insert aside in a secure location Replacing the Drive Panel Insert drive
56. approved drivers for Dell computers If you install drivers obtained from other sources your computer might not work correctly Using Windows XP Device Driver Rollback If a problem occurs on your computer after you install or update a driver use Windows XP Device Driver Rollback to replace the driver with the previously installed version 1 onwr ow Aa WwW N Click the Start button and click Control Panel Under Pick a Category click Performance and Maintenance Click System In the System Properties window click the Hardware tab Click Device Manager Right click the device for which the new driver was installed and click Properties Click the Drivers tab Click Roll Back Driver If Device Driver Rollback does not resolve the problem then use System Restore to return your computer to the operating state that existed before you installed the new driver 58 Troubleshooting Tools Manually Reinstalling Drivers 1 oo N OO oO ah Y DY h After copying the required driver files to your hard drive click the Start button and right click My Computer Click Properties Click the Hardware tab and click Device Manager Double click the type of device for which you are installing the driver Double click the name of the device for which you are installing the driver Click the Driver tab and click Update Driver Click Install from a list or specific location Advanced and click Next Click Browse and browse t
57. ard may be damaged Release the securing tab on the card slot to unseat the card If you are removing the card permanently install a filler bracket in the empty card slot opening If you need a filler bracket contact Dell see page 126 NOTE Installing filler brackets over empty card slot openings is necessary to maintain FCC certification of the computer The brackets also keep dust and dirt out of your computer Reseat the card retention mechanism in the tabs and pivot downward to snap it into place Close the card retention door to snap it into place securing the card s NOTE For full length PCI E cards if a piano bracket is present on your computer you need to rotate it down into place NOTICE To connect a network cable first plug the cable into the network device and then plug the cable into the computer Replace the computer cover reconnect the computer and devices to electrical outlets and then turn them on Remove the card driver from the operating system If you removed a sound card a Enter system setup select Integrated Audio Controller and then change the setting to On b Connect external audio devices to the audio connectors on the back panel of the computer If you removed an add in network connector a Enter system setup select Integrated NIC Controller and then change the setting to On b Connect the network cable to the integrated connector on the back panel of the computer NOTE Install
58. as the RAID level Noia NOTE Select the hard drive that you want to use as your source hard drive it should be the hard drive containing the data or operating system files that you want to keep on the RAID volume 7 On the Select Source Hard Drive screen double click the hard drive from which you want to migrate and click Next 8 On the Select Member Hard Drive screen double click the hard drive to select the member drive that you want to act as the mirror in the configuration and click Next 9 On the Specify Volume Size screen select the volume size you want and click Next K NOTE In the following step you will lose all data contained on the member drive 10 Click Finish to start migrating or click Back to make changes You can use your computer normally during migration process Setting Up and Using Your Computer Creating a Spare Hard Drive A spare hard drive may be created with a RAID level 1 configuration The spare hard drive will not be recognized by the operating system but you will be able to see the spare drive from within Disk Manager or the Intel RAID Option ROM utility When a member of the RAID level 1 configuration is broken the computer automatically rebuilds the mirror configuration using the spare hard drive as the broken member s replacement To Mark a Drive as a Spare Hard Drive 1 Click the Start button and point to Programs Intel R Application Accelerator gt Intel Matrix Storage Manager to la
59. at the system is adequately ventilated Use only a dry cloth to clean the vent area to avoid water damage to the system 7 USB 2 0 connectors 2 Use the front USB connectors for devices that you connect occasionally such as joysticks or cameras or for bootable USB devices see System Setup Options on page 116 for more information on booting to a USB device It is recommended that you use the back USB connectors for devices that typically remain connected such as printers and keyboards 8 power button Press to turn on the computer NOTICE To avoid losing data do not use the power button to turn off the computer Instead perform an operating system shutdown 9 hard drive activity light 10 diagnostic lights 4 The hard drive activity light is on when the computer reads data from or writes data to the hard drive The light might also be on when a device such as a CD player is operating Use the lights to help you troubleshoot a computer problem based on the diagnostic code For more information see Diagnostic Lights on page 53 gt 11 headphone connector Use the headphone connector to attach headphones and most kinds of speakers 12 microphone connector Use the microphone connector to attach a personal computer microphone for voice or musical input into a sound or telephony program 13 Service Tag Used to identify your computer when you access the Dell Support website or call technical
60. contact Dell for technical assistance NOTICE The Dell Diagnostics works only on Dell computers 1 Tum on or restart your computer 2 When the DELL logo appears press lt F12 gt immediately If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop Then shut down your computer see page 63 and try again When the boot device list appears highlight Boot to Utility Partition and press lt Enter gt When the Dell Diagnostics Main Menu appears select the test you want to run Dell Diagnostics Main Menu 1 After the Dell Diagnostics loads and the Main Menu screen appears click the button for the option you want Option Function Express Test Performs a quick test of devices This test typically takes 10 to 20 minutes and requires no interaction on your part Run Express Test first to increase the possibility of tracing the problem quickly Extended Test Performs a thorough check of devices This test typically takes 1 hour or more and requires you to answer questions periodically Custom Test Tests a specific device You can customize the tests you want to run Symptom Tree Lists the most common symptoms encountered and allows you to select a test based on the symptom of the problem you are having 2 Ifa problem is encountered during a test a message appears with an error code and a description of the problem Write down the error
61. de 39 City Code 02 Website support euro dell com E mail support euro dell com it it emaildell Home and Small Business Technical Support Customer Care Fax Switchboard Corporate Technical Support Customer Care Fax Switchboard 02 577 826 90 02 696 821 14 02 696 821 13 02 696 821 12 02 577 826 90 02 577 825 55 02 575 035 30 02 577 821 Jamaica General Support dial from within Jamaica only 1 800 682 3639 134 Appendix Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Japan Kawasaki International Access Code 001 Country Code 81 City Code 44 Website support jp dell com Technical Support servers Technical Support outside of Japan servers Technical Support Dimension and Inspiron Technical Support outside of Japan Dimension and Inspiron Technical Support Dell Precision OptiPlex and Latitude Technical Support outside of Japan Dell Precision OptiPlex and Latitude Technical Support PDAs projectors printers routers Technical Support outside of Japan PDAs projectors printers routers Faxbox Service 24 Hour Automated Order Service Customer Care Business Sales Division up to 400 employees Preferred Accounts Division Sales over 400 employees Large Corporate Accounts Sales over 3500 employees Public Sa
62. e International Access Code 005 Country Code 65 Website support ap dell com Technical Support Dimension Inspiron and Electronics and Accessories Technical Support OptiPlex Latitude and Dell Precision Technical Support PowerApp PowerEdge PowerConnect and PowerVault Customer Service Penang Malaysia Transaction Sales Corporate Sales toll free 1800 394 7430 toll free 1800 394 7488 toll free 1800 394 7478 604 633 4949 toll free 1 800 394 7412 toll free 1 800 394 7419 Slovakia Prague International Access Code 00 Country Code 421 South Africa Johannesburg International Access Code 09 091 Country Code 27 City Code 11 Website support euro dell com E mail czech_dell dell com Technical Support Customer Care Fax Tech Fax Switchboard Sales Website support euro dell com E mail dell_za_support dell com Gold Queue Technical Support Customer Care Sales Fax Switchboard 02 5441 5727 420 22537 2707 02 5441 8328 02 5441 8328 02 5441 7585 011 7097715 011 709 7710 011 709 7707 011 709 7700 011 706 0495 011 709 7700 Southeast Asian and Pacific Countries Customer Technical Support Customer Service and Sales Penang Malaysia 604 633 4810 Appendix 139 www dell com support dell com Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Loc
63. e 1344 Website support euro dell com Customer Care website support euro dell com uk en ECare Form Home asp E mail dell_direct_support dell com Technical Support Corporate Preferred Accounts PAD 1000 employees Technical Support direct and general Global Accounts Customer Care Home and Small Business Customer Care Corporate Customer Care Preferred Accounts 500 5000 employees Customer Care Central Government Customer Care Local Government amp Education Customer Care Health Customer Care Home and Small Business Sales Corporate Public Sector Sales Home and Small Business Fax 0870 908 0500 0870 908 0800 01544 373 186 0870 906 0010 01344 373 185 0870 906 0010 01544 373 193 01544 373 199 01544 373 194 0870 907 4000 01344 860 456 0870 907 4006 Uruguay General Support toll free 000 413 598 2521 142 Appendix Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers U S A Austin Texas International Access Code 011 Country Code 1 Automated Order Status Service AutoTech portable and desktop computers Consumer Home and Home Office Technical Support Customer Service DellNet Service and Support Employee Purchase Program EPP Customers Financial Services website www dellfinancialservices com Financial Services lease loans Fin
64. e PC Restore 1 Turn on the computer During the boot process a blue bar with www dell com appears at the top of the screen 2 Immediately upon seeing the blue bar press lt Ctrl gt lt F11 gt If you do not press lt Ctrl gt lt F11 gt in time let the computer finish starting and then restart the computer again NOTICE If you do not want to proceed with PC Restore click Reboot in the following step 3 On the next screen that appears click Restore Troubleshooting Tools 61 www dell com support dell com 62 4 On the next screen click Confirm The restore process takes approximately 6 10 minutes to complete 5 When prompted click Finish to reboot the computer NOTE Do not manually shut down the computer Click Finish and let the computer completely reboot 6 When prompted click Yes The computer restarts Because the computer is restored to its original operating state the screens that appear such as the End User License Agreement are the same ones that appeared the first time the computer was turned on 7 Click Next The System Restore screen appears and the computer restarts 8 After the computer restarts click OK Removing Dell PC Restore NOTICE Removing Dell PC Restore from the hard drive permanently deletes the PC Restore utility from your computer After you have removed Dell PC Restore you will not be able to use it to restore your computer s operating system Dell PC Restore
65. e battery and the socket before you attempt to pry out the battery Otherwise you may damage the system board by prying off the socket or by breaking circuit traces on the system board 5 Remove the battery by carefully prying it out of its socket with your fingers or with a blunt nonconducting object such as a plastic screwdriver 6 Insert the new battery into the socket with the side labeled facing up and snap the battery into place Removing and Installing Parts battery socket tab G 7 Replace the computer cover NOTICE To connect a network cable first plug the cable into the network device and then plug it into the computer 8 Connect your computer and devices to electrical outlets and turn them on 9 Enter system setup and restore the settings you recorded in step 1 10 Properly dispose of the old battery Replacing the Computer Cover A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide 1 Ensure that all cables are connected and fold cables out of the way Gently pull the power cables toward you so that they do not get caught underneath the drives Ensure that no tools or extra parts are left inside the computer 3 Close the cover a b c d Pivot the cover down Press down on the right side of the cover until it closes Press down on the left side of the cover until it closes Ensure that both sides of the c
66. e following information is provided on the device or devices covered in this document in compliance with FCC regulations e Model number DCTA Company name Dell Inc One Dell Way Round Rock Texas 78682 USA 512 338 4400 Contacting Dell To contact Dell electronically you can access the following websites www dell com support dell com technical support e premiersupport dell com technical support for educational government healthcare and medium large business customers including Premier Platinum and Gold customers For specific web addresses for your country find the appropriate country section in the table below NOTE Toll free numbers are for use within the country for which they are listed NOTE In certain countries technical support specific to Dell Inspiron XPS computers is available at a separate telephone number listed for participating countries If you do not see a telephone number listed that is specific for Inspiron XPS computers you may contact Dell through the technical support number listed and your call will be routed appropriately When you need to contact Dell use the electronic addresses telephone numbers and codes provided in the following table If you need assistance in determining which codes to use contact a local or an international operator Country City Department Name or Service Area Area Codes International Access Code Website and E Mail Address Local Numbers and
67. e number two of drives in the configuration In a RAID level 1 configuration the size of the configuration will be the smaller of the two drives used Creating a RAID Level 0 Configuration NOTICE You will lose any data on your hard drives when you create a RAID configuration using the following procedure Back up data you want to keep before continuing K NOTE Use the following procedure only if you are reinstalling your operating system Do not use the following procedure to migrate an existing storage configuration to RAID level 0 configuration Set your computer to RAID enabled mode see page 30 Press lt Ctrl gt lt i gt when you are prompted to enter the Intel RAID Option ROM utility Press the up and down arrow keys to highlight Create RAID Volume and press lt Enter gt 1 2 3 4 Enter a RAID volume name or accept the default and press lt Enter gt 5 Press the up and down arrow keys to select RAIDO Stripe and press lt Enter gt 6 If there are more than two hard drives available press the up and down arrow keys and spacebar to select the two or three drives you want to use to make up your configuration and then press lt Enter gt NOTE Select the strip size closest to the size of the average file you want to store on the RAID volume If you do not know the average file size choose 128 KB as your strip size 7 Press the up and down arrow keys to change the strip size and press lt Enter gt
68. e software manufacturer for updates and information about using Hyper Threading with your software To determine if your computer is using Hyper Threading technology 1 Click the Start button right click My Computer and then click Properties 2 Click Hardware and click Device Manager 3 In the Device Manager window click the plus sign next to Processors If Hyper Threading is enabled the processor is listed twice You can enable or disable Hyper Threading through system setup For more information on accessing system setup see page 114 For more information on Hyper Threading search the Knowledge Base on the Dell Support website at support dell com Setting Up and Using Your Computer 27 www dell com support dell com 28 About Your RAID Configuration This section provides an overview of the RAID configuration that you might have selected when you purchased your computer Although several RAID configurations are available Dell offers either a RAID level 0 configuration or a RAID level 1 configuration for its Dimension computers A RAID level 0 configuration is recommended for high performance gaming and a RAID level 1 configuration is recommended for the data integrity requirements of digital photography and audio The Intel RAID controller on your computer can only create a RAID level 0 configuration using two or three physical drives If a third drive is present then that drive can be made part of a RAID level 0 co
69. ease it out of its connector PCI Express x1 card securing tab PCI Express x1 card slot PCI Express x16 card OS PCI Express x16 card slot we 8 Prepare the card for installation See the documentation that came with the card for information on configuring the card making internal connections or otherwise customizing it for your computer A CAUTION Some network adapters automatically start the computer when they are connected to a network To guard against electrical shock be sure to unplug your computer from its electrical outlet before installing any cards 9 If you are installing the card into the x16 card connector position the card so that the securing slot is aligned with the securing tab NOTICE Ensure that you release the securing tab to seat the card If the card is not installed correctly you may damage the system board 10 Place the card in the connector and press down firmly Ensure that the card is fully seated in the slot bracket within slot P racket caught outside of slot Removing and Installing Parts 11 Ensure that e The tops of all cards and filler brackets are flush with the alignment bar e The notch in the top of the card or filler bracket fits around the alignment guide 12 If you removed a card retention mechanism snap it into place securing the x16 PCI E card release tab card retention mechanism card retention door Pr P SQ D Q E Q
70. el Insert 90 Replacing the Drive Panel Insert o o 90 Replacing the Drive Panel o o o o 91 Drives o ia E ik ea ga Eee ee Ree Be 92 General Installation Guidelines 92 Hard Drive 000 a aia a Soa BPE 92 Removing a Hard Drive o o e eee 93 Installing a Hard Drive o o o eo 94 Adding a Second Hard Drive o o e eae 95 Floppy Drive ooo A ee a a ae a 96 Removing a Floppy Drive o o e e 96 Installing a Floppy Drive o o o oo 98 Media Card Reader o 99 Removing a Media Card Reader o 99 Installing a Media Card Reader o 101 CD DVD DFIVE 2 ia e aa a Sete 102 Removing a CD DVD Drive 2 0 000000 103 Installing a CD DVD Drive 2 2 o o 104 Battery ss wos gee Sie A Re ee ese a en Se 106 Replacing the Battery o e e 106 Replacing the Computer Cover 107 Contents 5 Appendix Specifications a n gs 40 hee td a 109 System Setup o 113 Overview a8 224 8 0 4th e tide o dey ds oe GS 113 Entering System Setup o eee eae 114 System Setup Options 2 2 a 116 Boot Sequence over caia da ee Ra ea Hwee 119 Clearing Forgotten Passwords 121 Clearing CMOS Se
71. ement hard drive 5 Install the hard drive into the computer by sliding the drive into place until you feel it click into place hard drive y w M hard drive bracket 6 Connect the power and hard drive cables to the hard drive hard drive cable 7 Check all connectors to be certain that they are properly cabled and firmly seated 8 Close the computer cover Removing and Installing Parts NOTICE To connect a network cable first plug the cable in to the network wall jack and then plug the cable in to the computer 9 Connect your computer and devices to electrical outlets and turn them on See the documentation that came with the hard drive for instructions about installing any software required for the operation of the hard drive Adding a Second Hard Drive A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide A CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before opening the cover NOTICE To avoid damage to the drive do not set it on a hard surface Instead set the drive ona surface such as a foam pad that will sufficiently cushion it 1 Check the documentation for the drive to verify that it is configured for your computer 2 Follow the procedures in Before You Begin on page 63 3 Press in on the tabs on each side of the hard drive bracket in the empty drive bay
72. endix PCI 32 bit PCI Express x1 x4 and x16 PCI 33 MHz PCI Express 100 MHz PCI Express xl slot bidirectional speed 500 MB s x4 slot bidirectional speed 2 GB s x16 slot bidirectional speed 8 GB s three 120 pins 32 bits one xl 36 pins 1 PCI Express lane one x4 98 pins 4 PCI Express lanes one x16 164 pins 16 PCI Express lanes Drives Externally accessible Available devices Internally accessible two 3 5 inch drive bays FlexBay two 5 25 inch drive bays serial ATA drives 2 floppy drive USB memory devices CD drive CD RW drive DVD drive DVD RW drive Media Card Reader and DVD CD RW combo drive two 3 5 inch hard drive bays Connectors External connectors IEEE 1394 Video Network adapter USB Audio System board connectors Primary IDE drive Serial ATA FlexBay Drive Fan PCI PCI Express x1 PCI Express x4 PCI Express x16 one front panel 6 pin serial connector with optional card 15 pin VGA connector 28 pin DVI connector RJ 45 connector two front panel and five back panel USB 2 0 compliant connectors five back panel connectors for line in line out microphone surround and center Low Frequency Effects LFE channel two front panel connectors for headphones microphone 40 pin connector on PCI local bus four 7 pin connectors USB 10 pin header for optional floppy drive or optional Media Card Reader 3 5 inch bay devices 5 pin connector three 1
73. fferent disc formats not all DVD titles work in all DVD drives ADJUST THE WINDOWS VOLUME CONTROL e Click the speaker icon in the lower right corner of your screen Ensure that the volume is turned up by clicking the slidebar and dragging it up Ensure that the sound is not muted by clicking any boxes that are checked CHECK THE SPEAKERS AND SUBWOOFER See Sound and Speaker Problems on page 49 38 Solving Problems Problems writing to a CD DVD RW drive CLOSE OTHER PROGRAMS The CD DVD RW drive must receive a steady stream of data when writing If the stream is interrupted an error occurs Try closing all programs before you write to the CD DVD RW TURN OFF STANDBY MODE IN WINDOWS BEFORE WRITING TO A CD DVD RW Disc Search for the keyword standby in Windows Help Hard drive problems RUN CHECK Disk 1 Click the Start button and click My Computer 2 Right click Local Disk C 3 Click Properties 4 Click the Tools tab 5 Under Error checking click Check Now 6 Click Scan for and attempt recovery of bad sectors 7 Click Start E Mail Modem and Internet Problems A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide K NOTE Connect the modem to an analog telephone jack only The modem does not operate while it is connected to a digital telephone network CHECK THE MICROSOFT OUTLOOK EXPRESS SECURITY SETTINGS If yo
74. functions labeled on the bottom of each key POST Hotkeys This option allows you to specify the function keys to display on the screen when the computer starts Keyboard Errors This option disables or enables keyboard error reporting when the computer starts Boot Sequence This feature allows you to change the boot sequence for devices NOTICE If you modify any boot sequence settings save the new settings to avoid losing the changes Option Settings K NOTE The computer attempts to boot from all bootable devices but if no bootable device is found the computer generates an error message that states No boot device available Press the lt F1 gt key to retry the boot or press the lt F2 gt key to enter the setup utility e Diskette Drive The computer attempts to boot from the floppy drive If there is no floppy in the drive or there is no floppy drive installed the computer attempts to boot from the next bootable device in the sequence NOTE If there is a non bootable floppy in the drive the computer generates an error message Follow the on screen instructions to retry the boot Hard Drive The computer attempts to boot from the primary hard drive If no operating system is on the drive the computer attempts to boot to the next bootable device e CD Drive The computer attempts to boot from the CD drive If no CD is in the drive or if the CD has no operating system the computer attempts to boot
75. g System Setup 1 Tum on or restart your computer 2 When the blue DELL logo is displayed you must watch for the F2 prompt to appear 3 Once this F2 prompt appears press lt F2 gt immediately NOTE The F2 prompt indicates that the keyboard has initialized This prompt can appear very quickly so you must watch for it to display and then press lt F2 gt If you press lt F2 gt before you are prompted this keystroke will be lost 4 Ifyou wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop Then shut down your computer see page 63 and try again System Setup Screens The system setup screen displays current or changeable configuration information for your computer Information on the screen is divided into three areas the options list active options field and key functions Appendix Options List This field appears on the left side of the system setup window The field is a scrollable list containing features that define the configuration of your computer including installed hardware power conservation and security features Scroll up and down the list with the up and down arrow keys As an option is highlighted the Option Field displays more information about that option and the option s current and available settings By pressing lt Enter gt or the left and right arrow keys you can toggle between a primary topic collapsed
76. g safety guidelines to help protect your computer from potential damage and to help ensure your own personal safety A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide A CAUTION Handle components and cards with care Do not touch the components or contacts on a card Hold a card by its edges or by its metal mounting bracket Hold a component such as a processor by its edges not by its pins NOTICE Only a certified service technician should perform repairs on your computer Damage due to servicing that is not authorized by Dell is not covered by your warranty NOTICE When you disconnect a cable pull on its connector or on its strain relief loop not on the cable itself Some cables have a connector with locking tabs if you are disconnecting this type of cable press in on the locking tabs before you disconnect the cable As you pull connectors apart keep them evenly aligned to avoid bending any connector pins Also before you connect a cable ensure that both connectors are correctly oriented and aligned NOTICE To avoid damaging the computer perform the following steps before you begin working inside the computer 1 Turn off your computer NOTICE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network wall jack 2 Disconnect any telephone or telecommunication lines from the computer 3 Disc
77. gnment bar outside of slot 9 Before you close the card retention door ensure that e The tops of all cards and filler brackets are flush with the alignment bar e The notch in the top of the card or filler bracket fits around the alignment guide card retention door release tabs 2 Removing and Installing Parts 79 www dell com support dell com 80 10 11 Close the card retention door by snapping it into place to secure the card s NOTICE Do not route card cables over or behind the cards Cables routed over the cards can prevent the computer cover from closing properly or cause damage to the equipment Connect any cables that should be attached to the card See the documentation for the card for information about the card cable connections NOTICE To connect a network cable first plug the cable into the network device and then plug the cable into the computer 12 If you replaced a card that was already installed in the computer and you removed the retention mechanism you may reinstall the retention mechanism 13 Before replacing the card retention mechanism ensure that e The tops of all cards and filler brackets are flush with the alignment bar e The notch in the top of the card or filler bracket fits around the alignment guide 14 Snap the card retention mechanism into place securing the x16 PCI card 15 Replace the computer cover reconnect the computer and devices to electrical outlets and then turn t
78. go Sales Customer Support and Technical Support toll free 1230 020 4823 Country Code 56 City Code 2 Appendix 129 www dell com support dell com Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers China Xiamen Country Code 86 City Code 592 Technical Support website support dell com cn Technical Support E mail cn_support dell com Customer Care E mail customer_cn dell com Technical Support Fax Technical Support Dell Dimension and Inspiron Technical Support OptiPlex Latitude and Dell Precision Technical Support servers and storage Technical Support projectors PDAs switches routers and so on Technical Support printers Customer Care Customer Care Fax Home and Small Business Preferred Accounts Division Large Corporate Accounts GCP Large Corporate Accounts Key Accounts Large Corporate Accounts North Large Corporate Accounts North Government and Education Large Corporate Accounts East Large Corporate Accounts East Government and Education Large Corporate Accounts Queue Team Large Corporate Accounts South Large Corporate Accounts West Large Corporate Accounts Spare Parts to to to to to to to to to to to to to to to to to to free free free free free
79. h Windows XP Service Pack 4 Complete the checklist and required preparations 5 Return to the Network Setup Wizard and follow the instructions on the screen Power Management The Microsoft Windows XP power management features can reduce the amount of electricity your computer uses when it is on and you are not using it You can reduce power to just the monitor or the hard drive or you can use standby mode or hibernate mode to reduce power to the entire computer When the computer exits from a power conservation mode the Windows desktop is restored to the state it was in before it entered the mode K NOTE Windows XP Professional includes security and networking features not available in Windows XP Home Edition When a Windows XP Professional computer is connected to a network different options related to security and networking appear in certain windows Setting Up and Using Your Computer Standby Mode Standby mode conserves power by turning off the display and the hard drive after a time out When the computer exits from standby mode it returns to the operating state it was in before it entered standby mode To set standby mode to automatically activate after a defined period of inactivity 1 Click the Start button and click Control Panel 2 Under Pick a category click Performance and Maintenance 3 Under or pick a Control Panel icon click Power Options To immediately activate standby mode without a period of inactivity cl
80. h the manufacturer s instruction manual may cause harmful interference with radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case you will be required to correct the interference at your own expense Class B This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the manufacturer s instruction manual may cause interference with radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on you are encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and the receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio television technician for help Appendix 125 www dell com support dell com FCC Identification Information Th
81. he appropriate strip size from the drop down box and then click Next 7 NOTE Select the hard drive that you want to use as your source hard drive it should be the hard drive containing the data or operating system files that you want to keep on the RAID volume 8 On the Select Source Hard Drive screen double click the hard drive from which you want to migrate and click Next 9 On the Select Member Hard Drive screen double click the hard drive s to select the member drive s to span the stripe array and click Next 10 On the Specify Volume Size screen select the Volume Size you want and click Next K NOTE In the following step you will lose all data contained on the member drive 11 Click Finish to start migrating or click Back to make changes You can use your computer normally during the migration process Migrating to a RAID Level 1 Configuration 1 Set your computer to RAID enabled mode see page 30 2 Click the Start button and point to All Programs Intel R Application Accelerator gt Intel Matrix Storage Manager to launch the Intel Storage Utility K NOTE If you do not see an Actions menu option you have not yet set your computer to RAID enabled mode see page 30 3 On the Actions menu click Create RAID Volume From Existing Hard Drive to launch the Migration Wizard Click Next on the first Migration Wizard screen Enter a RAID volume name or accept the default From the drop down box select RAID 1
82. he card retention door toward each other and pivot the door open Because the door is captive it will remain in the open position 82 Removing and Installing Parts release tab card retention mechanism card retention door piano bracket may not be present on all computers 4 If your computer includes a card retention mechanism a Pivot the mechanism upward and gently squeeze in on the sides to release the mechanism from the two tab slots holding it in place b Set the retention mechanism aside in a secure location NOTE For full length PCI E cards if a piano bracket is present on your computer you need to rotate it upward by pressing the tabs on the side of the bracket toward each other 5 If you are installing a new card remove the filler bracket to create a card slot opening Then continue with step 7 6 Ifyou are replacing a card that is already installed in the computer remove the existing card If necessary disconnect any cables connected to the card If your card includes a retention mechanism remove the top of the retention mechanism by pressing the tab and pulling up on the top NOTE For full length PCI E cards if a piano bracket is present on your computer you need to rotate it upward by pressing the tabs on the side of the bracket toward each other Removing and Installing Parts 83 www dell com support dell com 7 Pull the securing tab grasp the card by its top corners and then
83. he front of the drive 2 Place the disc label side up in the center of the tray 3 Press the eject button or gently push in the tray To format CDs for storing data to create music CDs or to copy CDs see the CD software that came with your computer NOTE Ensure that you follow all copyright laws when you create CDs A CD player includes the following basic buttons Play Move backward within the current track Pause Move forward within the current track Stop Go to the previous track Setting Up and Using Your Computer a Eject gt gt Go to the next track A DVD player includes the following basic buttons Stop Restart the current chapter Play Fast forward Pause Fast reverse Advance a single frame while in pause mode Go to the next title or chapter Continuously play the current title or chapter Go to the previous title or chapter DAaAaMRHEAABARNHAHDO Eject For more information on playing CDs or DVDs click Help on the CD or DVD player if available Adjusting the Volume NOTE When the speakers are muted you do not hear the CD or DVD playing 1 Click the Start button point to All Programs gt Accessories gt Entertainment and then click Volume Control 2 Inthe Volume Control window click and drag the bar in the Volume Control column and slide it up or down to increase or decrease the volume For more information on volume control options click Help in the Volu
84. he jumper plug on pins 2 and 3 3 Close the computer cover see page 107 NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into the computer 4 Connect your computer and devices to electrical outlets and turn them on Cleaning Your Computer A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide Computer Keyboard and Monitor A CAUTION Before you clean your computer disconnect the computer from the electrical outlet Clean your computer with a soft cloth dampened with water Do not use liquid or aerosol cleaners which may contain flammable substances Use a vacuum cleaner with a brush attachment to gently remove dust from the slots and holes on your computer and from between the keys on the keyboard NOTICE Do not wipe the display screen with any soap or alcohol solution Doing so may damage the antiglare coating e To clean your monitor screen lightly dampen a soft clean cloth with water If possible use a special screen cleaning tissue or solution suitable for the monitor s antistatic coating e Wipe the keyboard computer and plastic part of the monitor with a soft cleaning cloth moistened with a solution of three parts water and one part dishwashing detergent Do not soak the cloth or let water drip inside your computer or keyboard Appendix Mouse If your screen cursor skips or
85. hem on 16 If you installed a sound card a Enter system setup select Integrated Audio Controller and then change the setting to Off b Connect external audio devices to the sound card connectors Do not connect external audio devices to the microphone speaker headphone or line in connectors on the back panel 17 If you installed an add in network adapter and want to disable the integrated network adapter a Enter system setup select Integrated NIC Controller and then change the setting to Off b Connect the network cable to the add in network adapter connectors Do not connect the network cable to the integrated connector on the back panel 18 Install any drivers required for the card as described in the card documentation Removing a PCI Card 1 Follow the procedures in Before You Begin on page 63 2 Remove the computer cover see page 68 3 If you are removing the card permanently install a filler bracket in the empty card slot opening If you need a filler bracket contact Dell see page 126 Removing and Installing Parts NOTE Installing filler brackets over empty card slot openings is necessary to maintain FCC certification of the computer The brackets also keep dust and dirt out of your computer NOTICE To connect a network cable first plug the cable into the network device and then plug the cable into the computer 4 Replace the computer cover reconnect the computer and devices to electrical outlets a
86. ick the Start button click Turn Off Computer and then click Stand by To exit from standby mode press a key on the keyboard or move the mouse NOTICE If your computer loses power while in standby mode it may lose data Hibernate Mode Hibernate mode conserves power by copying system data to a reserved area on the hard drive and then completely turning off the computer When the computer exits from hibernate mode the desktop is restored to the state it was in before it entered hibernate mode To activate hibernate mode 1 Click the Start button and click Control Panel 2 Under Pick a category click Performance and Maintenance 3 Under or pick a Control Panel icon click Power Options 4 Define your hibernate settings on the Power Schemes tab Advanced tab and Hibernate tab To exit from hibernate mode press the power button The computer may take a short time to exit from hibernate mode Pressing a key on the keyboard or moving the mouse does not bring the computer out of hibernation because the keyboard and the mouse do not function when the computer is in hibernate mode Because hibernate mode requires a special file on your hard drive with enough disk space to store the contents of the computer memory Dell creates an appropriately sized hibernate mode file before shipping the computer to you If the computer s hard drive becomes corrupted Windows XP recreates the hibernate file automatically Power Options Properties
87. ight 66 problems 39 hardware Dell Diagnostics 56 drives RAID configuration 28 Hardware Troubleshooter 59 headphone connector 66 146 Index Help and Support Center 12 hibernate mode 25 27 Hyper Threading 27 l IEEE 1394 connector 66 installing parts before you begin 63 recommended tools 63 turning off your computer 63 Internet connection about 14 connection options 14 connection setting up 15 problems 39 K keyboard problems 42 L labels Microsoft Windows 10 Service Tag 10 66 latch release cover 65 lights diagnostic 53 66 front of computer 53 hard drive activity 66 Media Card Reader installing 99 101 problems 42 removing 99 using 20 memory problems 45 messages error 41 microphone connector 66 67 Microsoft Windows label 10 modem problems 39 monitor blank 50 clone mode 23 connect DVI 21 22 connect TV 21 23 connect two 21 22 connect VGA 21 22 display settings 23 extended desktop mode 23 hard to read 51 motherboard See system board mouse problems 45 network connector 68 Network Setup Wizard 24 problems 46 setting up 23 Network Setup Wizard 24 0 operating system reinstalling Windows XB 60 P password clearing 121 jumper 121 PC Restore 61 PCI cards removing 80 PCI Express cards installing 82 removing 86 playing CDs and DVDs 16 power button 66 connector 67
88. intenance Under or pick a Control Panel icon click Power Options Click the Away tab Ensure that the check boxes for Enable away mode and Options are checked Click the Advanced tab From the When I press the power button on my computer drop down menu select Do Nothing u O oO E W N 8 From the When I press the sleep button on my computer drop down menu select Do Nothing Setting Up and Using Your Computer Solving Problems Troubleshooting Tips Follow these tips when you troubleshoot your computer If you added or removed a part before the problem started review the installation procedures and ensure that the part is correctly installed If a peripheral device does not work ensure that the device is properly connected If an error message appears on the screen write down the exact message This message may help technical support personnel diagnose and fix the problem s If an error message occurs in a program see the program s documentation If you cannot boot into your operating system after you have changed your SATA operation settings restore your previous SATA operation settings and retry booting into the operating system Battery Problems A CAUTION There is a danger of a new battery exploding if it is incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer Discard used batteries according to the manufacturer s instructions A CAUTION Before you
89. ion on power management options 1 Click the Start button and click Help and Support 2 Inthe Help and Support window click Performance and maintenance 3 In the Performance and maintenance window click Conserving power on your computer IEEE 1394 IEEE 1394 is a digital interface that can move large amounts of data between computers and peripheral devices IEEE 1394 is ideal for use with multimedia devices because it speeds the transfer of data and large files which enables a computer to connect directly to devices such as digital video cameras NOTE The connector can accept 4 pin IEEE 1394 devices with the use of an adapter Your computer may have an optional front IEEE 1394 connector see Front View of the Computer on page 65 This connector is only available if you purchased an add in card that uses IEEE 1394 To purchase a card contact Dell Hyper Threading Hyper Threading is an Intel technology that can enhance overall computer performance by allowing one physical processor to function as two logical processors capable ol petfouming certain tasks simultaneously It is recommended that you use the Microsoft Windows XP Service Pack 1 SP1 or later operating system because Windows XP is optimized to take advantage of Hyper Threading technology While many programs can benefit from Hyper Threading some programs have not been optimized for Hyper Threading and may require an update from the software manufacturer Contact th
90. ional Access Code 00 Country Code 49 City Code 6103 Website support euro dell com E mail tech_support_central_europe dell com Technical Support for Inspiron XPS computers only Technical Support for all other Dell computers Home Small Business Customer Care Global Segment Customer Care Preferred Accounts Customer Care Large Accounts Customer Care Public Accounts Customer Care Switchboard 06103 766 7222 06103 766 7200 0180 5 224400 06103 766 9570 06103 766 9420 06103 766 9560 06103 766 9555 06103 766 7000 132 Appendix Country City Department Name or Service Area Area Codes International Access Code Website and E Mail Address Local Numbers and Country Code Toll Free Numbers City Code Greece Website support euro dell com International Access Code 00 Country Code 30 E mail support euro dell com gr en emaildell Technical Support Gold Service Technical Support 00800 44 14 95 18 00800 44 14 00 83 Switchboard 2108129810 Gold Service Switchboard 2108129811 Sales 2108129800 Fax 2108129812 Grenada General Support toll free 1 866 540 3355 Guatemala General Support 1 800 999 0136 Guyana General Support toll free 1 877 270 4609 Hong Kong Website support ap dell com International Access Code 001 Country Code 852 Technical Support E mail apsupport dell com Technical Support Dimension and Inspiron Technical Support OptiPlex Latitude and Dell Precision Technical Su
91. izard appears Click Connect to the Internet 4 Inthe next window click the appropriate option e If you do not have an ISP and want to select one click Choose from a list of Internet service providers ISPs e If you have already obtained setup information from your ISP but you did not receive a setup CD click Set up my connection manually e Ifyou have a CD click Use the CD I got from an ISP 5 Click Next If you selected Set up my connection manually continue to step 6 Otherwise follow the instructions on the screen to complete the setup NOTE If you do not know which type of connection to select contact your ISP 6 Click the appropriate option under How do you want to connect to the Internet and then click Next 7 Use the setup information provided by your ISP to complete the setup If you are having problems connecting to the Internet see E Mail Modem and Internet Problems on page 39 If you cannot connect to the Internet but have successfully connected in the past the ISP might have a service outage Contact your ISP to check the service status or try connecting again later Setting Up and Using Your Computer 15 www dell com support dell com 16 Playing CDs and DVDs NOTICE Do not press down on the CD or DVD tray when you open or close it Keep the tray closed when you are not using the drive NOTICE Do not move the computer when you are playing CDs or DVDs 1 Press the eject button on t
92. l data on the volume Click the Start button and point to Programs Intel R Application Accelerator gt Intel Matrix Storage Manager to launch the Intel Storage Utility Right click the Volume icon of the RAID volume you want to delete and select Delete Volume On the Delete RAID Volume Wizard screen click Next Highlight the RAID volume you want to delete in the Available box click the right arrow button to move the highlighted RAID volume into the Selected box and then click Next Click Finish to delete the volume Migrating to a RAID Level 0 Configuration 1 2 K Set your computer to RAID enabled mode see page 30 Click the Start button and point to All Programs Intel R Application Accelerator gt Intel Matrix Storage Manager to launch the Intel Storage Utility NOTE If you do not see an Actions menu option you have not yet set your computer to RAID enabled mode see page 30 On the Actions menu select Create RAID Volume From Existing Hard Drive to launch the Migration Wizard Click Next on the Migration Wizard screen Enter a RAID volume name or accept the default Setting Up and Using Your Computer 33 www dell com support dell com 34 From the drop down box select RAID 0 as the RAID level 6 NOTE Select the strip size closest to the size of the average file you want to store on the RAID volume If you do not know the average file size choose 128 KB as your strip size Select t
93. les government agencies educational institutions and medical institutions Global Segment Japan Individual User Switchboard toll free 0120 198 498 81 44 556 4162 toll free 0120 198 226 81 44 520 1435 toll free 0120 198 433 81 44 556 3894 toll free 0120 981 690 81 44 556 3468 044 556 3490 044 556 3801 044 556 4240 044 556 1465 044 556 3433 044 556 3430 044 556 1469 044 556 3469 044 556 1760 044 556 4300 Korea Seoul International Access Code 001 Country Code 82 City Code 2 Technical Support Sales Customer Service Penang Malaysia Fax Switchboard Technical Support Electronics and Accessories toll free 080 200 3800 toll free 080 200 3600 604 633 4949 2194 6202 2194 6000 toll free 080 200 3801 Appendix 135 www dell com support dell com Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Latin America Luxembourg International Access Code 00 Customer Technical Support Austin Texas U S A Customer Service Austin Texas U S A Fax Technical Support and Customer Service Austin Texas U S A Sales Austin Texas U S A SalesFax Austin Texas U S A Website support euro dell com E mail tech_be dell com 512 728 4093 512 728 3619 512 728 3883 512 728 4397 512 728 4600 or 512 728 3772
94. lume configuration is displayed on the main Intel RAID Option ROM utility screen 11 Use the up and down arrow keys to select Exit and press lt Enter gt 12 Install the operating system see Using Microsoft Windows XP System Restore on page 60 Deleting a RAID Volume E4 EA NOTE When you perform this operation all data on the RAID drives will be lost NOTE If your computer currently boots to RAID and you delete the RAID volume in the Intel RAID Option ROM utility your computer will become unbootable Press lt Ctrl gt lt i gt when you are prompted to enter the Intel RAID Option ROM utility Use the up and down arrow keys to highlight Delete RAID Volume and press lt Enter gt Use the up and down arrow keys to highlight the RAID volume you want to delete and press lt Delete gt Setting Up and Using YourComputer 31 www dell com support dell com 4 Press lt y gt to confirm the deletion of the RAID volume 5 Press lt Esc gt to exit the Intel RAID Option ROM utility Configuring for RAID Using the Intel Application Accelerator If you already have one hard drive with the operating system installed on it and you want to add a second hard drive and reconfigure both drives into a RAID volume without losing the existing operating system and any data you need to use the migrating option see Migrating to a RAID Level 0 Configuration on page 33 or Migrating to a RAID Level 1 Configuration on page 34 Create a
95. me Control window Setting Up and Using Your Computer 17 www dell com support dell com Adjusting the Picture If an error message notifies you that the current resolution and color depth are using too much memory and preventing DVD playback adjust the display properties 1 Click the Start button and click Control Panel 2 Under Pick a category click Appearance and Themes 3 Under Pick a task click Change the screen resolution 4 In the Display Properties window click and drag the bar in Screen resolution to change the setting to 800 by 600 pixels Click the drop down menu under Color quality and then click Medium 16 bit 6 Click OK Copying CDs and DVDs NOTE Ensure that you observe all copyright laws when creating CDs or DVDs This section applies only to computers that have a CD RW DVD RW or CD RW DVD combo drive NOTE The types of CD or DVD drives offered by Dell may vary by country The following instructions explain how to make an exact copy of a CD or DVD You can also use Sonic DigitalMedia for other purposes such as creating music CDs from audio files stored on your computer or backing up important data For help open Sonic DigitalMedia and then click the question mark icon in the upper right corner of the window ol How to Copy a CD or DVD NOTE CD RW DVD combo drives cannot write to DVD media If you have a CD RW DVD combo drive and you experience recording problems check for av
96. mputer stops responding NOTICE You might lose data if you are unable to perform an operating system shutdown TURN THE COMPUTER OFF If you are unable to get a response by pressing a key on your keyboard or moving your mouse press and hold the power button for at least 8 to 10 seconds until the computer turns off Then restart your computer A program stops responding END THE PROGRAM 1 Press lt Ctrl gt lt Shift gt lt Esc gt simultaneously 2 Click Applications 3 Click the program that is no longer responding 4 Click End Task A program crashes repeatedly NOTE Software usually includes installation instructions in its documentation or on a floppy or CD CHECK THE SOFTWARE DOCUMENTATION If necessary uninstall and then reinstall the program Solving Problems 43 www dell com support dell com A program is designed for an earlier Windows operating system RUN THE PROGRAM COMPATIBILITY WIZARD The Program Compatibility Wizard configures a program so it runs in an environment similar to non Windows XP operating system environments 1 Click the Start button point to All Programs gt Accessories and then click Program Compatibility Wizard 2 In the welcome screen click Next 3 Follow the instructions on the screen A solid blue screen appears TURN THE COMPUTER OFF If you are unable to get a response by pressing a key on your keyboard or moving your mouse press and hold the power button
97. ms 49 volume 49 specifications audio 109 computer information 109 connectors 111 controls and lights 112 drives 111 environmental 113 expansion bus 110 memory 109 physical 112 power 112 processor 109 technical 109 video 109 standby mode 25 support policy 123 148 Index system board 71 System Restore 59 60 system setup about 113 entering 114 options 116 screens 114 T technical support policy 123 transferring information to a new computer 27 troubleshooting Dell Diagnostics 56 diagnostic lights 53 Hardware Troubleshooter 59 Help and Support Center 12 restore to previous state 59 60 tips 37 TV connect to computer 21 23 U USB booting to devices 119 connectors 66 68 vents 66 front panel 66 volume adjusting 49 W warranty 9 Windows XP Device Driver Rollback 58 Files and Settings Transfer Wizard 27 Hardware Troubleshooter 59 Help and Support Center 12 Hyper Threading 27 Network Setup Wizard 24 Program Compatibility Wizard 44 reinstalling 60 scanner 49 System Restore 59 60 wizards Files and Settings Transfer Wizard 27 Network Setup Wizard 24 Program Compatibility Wizard 44
98. nal Access Code 00 Country Code 55 City Code 51 Customer Support Technical Support Technical Support Fax Customer Care Fax 0800 90 3355 51 481 5470 51 481 5480 Sales 0800 90 3390 British Virgin Islands General Support toll free 1 866 278 6820 Brunei Customer Technical Support Penang Malaysia 604 633 4966 Country Code 673 Customer Service Penang Malaysia 604 633 4949 Transaction Sales Penang Malaysia 604 633 4955 128 Appendix Country City Department Name or Service Area Area Codes International Access Code Website and E Mail Address Local Numbers and Country Code Toll Free Numbers City Code Canada North York Ontario Online Order Status www dell ca ostatus International Access Code 011 AutoTech automated technical support toll free 1 800 247 9362 Customer Care Home Sales Small Business toll free 1 800 847 4096 Customer Care med large business government toll free 1 800 326 9463 Technical Support Home Sales Small Business toll free 1 800 847 4096 Technical Support med large bus government toll free 1 800 387 5757 Technical Support printers projectors televisions 1 877 335 5767 handhelds digital jukebox and wireless Sales Home Sales Small Business toll free 1 800 387 5752 Sales med large bus government toll free 1 800 387 5755 Spare Parts Sales amp Extended Service Sales 1 866 440 3355 Cayman Islands General Support 1 800 805 7541 Chile Santia
99. nd then turn them on Remove the card driver from the operating system 6 If you removed a sound card a Enter system setup select Integrated Audio Controller and then change the setting to On b Connect external audio devices to the audio connectors on the back panel of the computer 7 Ifyou removed an add in network connector a Enter system setup select Integrated NIC Controller and then change the setting to On b Connect the network cable to the integrated connector on the back panel of the computer PCI Express Cards Your computer supports e One PCI Express x1 card e One PCI Express x16 card e One PCI Express x4 card If you are installing or replacing a PCI Express card follow the procedures in the next section If you are removing but not replacing a card see Removing a PCI Express Card on page 86 If you are replacing a card remove the current driver for the card from the operating system If you are installing or replacing a PCI card see Installing a PCI Card on page 77 Removing and Installing Parts 81 www dell com support dell com Installing a PCI Express Card 1 Follow the procedures in Before You Begin on page 63 release tabs 2 lever on chassis wall card retention door sah heat Te alignment guide A filler bracket may not be present on all computers If present on your computer rotate the lever on the chassis wall upward Push the two release tabs on t
100. nd pull until the connector detaches When connecting and disconnecting a serial ATA cable hold the cable by the connector at each end Hard Drive A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before opening the cover Removing and Installing Parts NOTICE To avoid damage to the drive do not set it on a hard surface Instead set the drive ona surface such as a foam pad that will sufficiently cushion it 1 If you are replacing a hard drive that contains data you want to keep back up your files before you begin this procedure Follow the procedures in Before You Begin on page 63 Remove the computer cover see page 68 Removing a Hard Drive 1 Disconnect the power and hard drive cables from the drive power cable tabs 2 hard drive Removing and Installing Parts 93 www dell com support dell com 94 Installing a Hard Drive 1 Unpack the replacement hard drive and prepare it for installation 2 Check the documentation for the drive to verify that the drive is configured for your computer 3 If your replacement hard drive does not have the hard drive bracket attached remove the bracket from the old hard drive by unsnapping it from the drive 4 Snap the hard drive bracket onto the replac
101. nfiguration using the Intel RAID configuration program or it can be used as a spare drive in a RAID level 1 configuration see Creating a Spare Hard Drive on page 35 The drives should be the same size in order to ensure that the larger drive does not contain unallocated and therefore unusable space K NOTE RAID levels do not represent a hierarchy A RAID level 1 configuration is not inherently better or worse than a RAID level 0 configuration RAID Level 0 Configuration A RAID level 0 configuration uses a storage technique known as data striping to provide a high data access rate Data striping is a method of writing consecutive segments or stripes of data sequentially across the physical drives to create a large virtual drive Data striping allows one of the drives to read data while the other drive is searching for and reading the next block serial ATA RAID configured for RAID level 0 2 FO segment 1 segment 2 segment 3 segment 4 segment 5 segment 6 hard drive 1 hard drive 2 Another advantage of a RAID level 0 configuration is that it utilizes the full capacities of the drives For example if you have two 120 GB drives installed you have 240 GB on which to store data Setting Up and Using Your Computer NOTICE Because RAID level 0 configurations provide no data redundancy if one drive fails then the data on the other drive is also inaccessible Therefore ensure that yo
102. ng Parts Before You Begin This chapter provides procedures for removing and installing the components in your computer Unless otherwise noted each procedure assumes that the following conditions exist e You have performed the steps in Turn Off Your Computer and Before Working Inside Your Computer e You have read the safety information in your Dell Product Information Guide Acomponent can be replaced by performing the removal procedure in reverse order P P YP 8 P Recommended Tools The procedures in this document may require the following tools e Small flat blade screwdriver e Phillips screwdriver e Flash BIOS update program floppy disk or CD Turn Off Your Computer NOTICE To avoid losing data save and close any open files and exit any open programs before you turn off your computer 1 Shut down the operating system a Save and close any open files exit any open programs click the Start button and then click Turn Off Computer b In the Turn off computer window click Turn off The computer turns off after the operating system shutdown process finishes 2 Ensure that the computer and any attached devices are turned off If your computer and attached devices did not automatically turn off when you shut down your operating system press and hold the power button for 4 seconds Removing and Installing Parts 63 www dell com support dell com 64 Before Working Inside Your Computer Use the followin
103. o access the Media Card Reader when no media is inserted you are prompted to insert media FLEXBAY DEVICE IS DISABLED There is a FlexBay disable option in the BIOS setup that appears only when the FlexBay device is installed If the FlexBay device is physically installed but it is not running check to see if it is enabled in the BIOS setup Keyboard Problems CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide CHECK THE KEYBOARD CABLE Ensure that the keyboard cable is firmly connected to the computer e Shut down the computer see page 63 reconnect the keyboard cable as shown on the setup diagram for your computer and then restart the computer e Check the cable connector for bent or broken pins and for damaged or frayed cables Straighten bent pins e Remove keyboard extension cables and connect the keyboard directly to the computer TEST THE KEYBOARD Connect a properly working keyboard to the computer and try using the keyboard RUN THE HARDWARE TROUBLESHOOTER See page 60 Solving Problems Lockups and Software Problems CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide The computer does not start up CHECK THE DIAGNOSTIC LIGHTS See page 53 ENSURE THAT THE POWER CABLE IS FIRMLY CONNECTED TO THE COMPUTER AND TO THE ELECTRICAL OUTLET The co
104. o the location to which you previously extracted the driver files When the name of the appropriate driver appears click Next Click Finish and restart your computer Resolving Software and Hardware Incompatibilities If a device is either not detected during the operating system setup or is detected but incorrectly configured you can use the Hardware Troubleshooter to resolve the incompatibility To resolve incompatibilities using the Hardware Troubleshooter 1 2 3 4 Click the Start button and click Help and Support Type hardware troubleshooter in the Search field and click the arrow to start the search Click Hardware Troubleshooter in the Search Results list In the Hardware Troubleshooter list click I need to resolve a hardware conflict on my computer and click Next Restoring Your Operating System You can restore your operating system in the following ways Microsoft Windows XP System Restore returns your computer to an earlier operating state without affecting data files Use System Restore as the first solution for restoring your operating system and preserving data files Dell PC Restore by Symantec restores your hard drive to the operating state it was in when you purchased the computer Dell PC Restore permanently deletes all data on the hard drive and removes any applications installed after you received the computer Use PC Restore only if System Restore did not resolve your operating system problem If yo
105. oft lint free cloth gently wipe the bottom of the disc the unlabeled side in a straight line from the center to the outer edge of the disc For stubborn dirt try using water or a diluted solution of water and mild soap You can also purchase commercial products that clean discs and provide some protection from dust fingerprints and scratches Cleaning products for CDs are safe to use on DVDs Dell Technical Support Policy U S Only Technician assisted technical support requires the cooperation and participation of the customer in the troubleshooting process and provides for restoration of the operating system software programs and hardware drivers to the original default configuration as shipped from Dell as well as Appendix 123 www dell com support dell com 124 the verification of appropriate functionality of the computer and all Dell installed hardware In addition to this technician assisted technical support online technical support is available at support dell com Additional technical support options may be available for purchase Dell provides limited technical support for the computer and any Dell installed software and peripherals Support for third party software and peripherals is provided by the original manufacturer including those purchased and or installed through Dell Software and Peripherals Readyware and Custom Factory Integration l Repair services are provided pursuant to the terms and conditions
106. ome theater systems may not support all available DVD formats For a list of formats supported by your DVD player see the documentation provided with your DVD player or contact the manufacturer Do not burn a blank CD R or CD RW to its maximum capacity for example do not copy a 650 MB file to a blank 650 MB CD The CD RW drive needs 1 2 MB of the blank space to finalize the recording Use a blank CD RW to practice CD recording until you are familiar with CD recording techniques If you make a mistake you can erase the data on the CD RW and try again You can also use blank CD RWs to test music file projects before you record the project permanently to a blank CD R See the Sonic website at www sonic com for additional information Using a Media Card Reader Optional Use the Media Card Reader to transfer data directly to your computer The Media Card Reader supports the following memory types e e xD Picture Card SmartMedia SMC CompactFlash Type I and II CF I II MicroDrive Card SecureDigital Card SD MultiMediaCard MMC Memory Stick MS MS Pro Setting Up and Using Your Computer For information on installing a Media Card Reader see Installing a Media Card Reader on page 101 Memory Stick xD Picture Card MS MS Pro and SmartMedia SMC CompactFlash Type and II CF 1 11 and MicroDrive Card No SecureDigital Card SD MultiMediaCard MMC To use the Media Card Reader 1 Check the media
107. onnect a network cable first plug the cable in to the network wall jack and then plug it in to the computer 7 Connect your computer and devices to their electrical outlets and turn them on See the documentation that came with the floppy drive for instructions on installing any software required for the operation of the drive Enter system setup see page 114 and select the appropriate Diskette Drive option Verify that your computer works correctly by running the Dell Diagnostics see page 56 98 Removing and Installing Parts Media Card Reader For information on using the Media Card Reader see Using a Media Card Reader Optional on page 20 Removing a Media Card Reader A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide NOTICE To prevent static damage to components inside your computer discharge static electricity from your body before you touch any of your computer s electronic components You can do so by touching an unpainted metal surface on the computer chassis Follow the procedures in Before You Begin on page 63 Lay the computer on its side so that the system board is on the bottom of the inside of the computer Remove the computer cover see page 68 Remove the drive panel see page 89 USB cable Media Card Reader Not present on all computers Removing and Installing Parts 99 www dell com
108. onnect your computer and all attached devices from their electrical outlets and then press the power button to ground the system board NOTICE Before touching anything inside your computer ground yourself by touching an unpainted metal surface such as the metal at the back of the computer While you work periodically touch an unpainted metal surface to dissipate any static electricity that could harm internal components Removing and Installing Parts Front View of the Computer 1 cover latch release Use this latch to remove the cover See Removing the Computer Cover on page 68 2 CD or DVD activity light The drive light is on when the computer reads data from the CD or DVD drive 3 CD or DVD eject button Press to eject a disc from the CD or DVD drive 4 FlexBay drives 2 Can contain an optional floppy drive or optional Media Card Reader For information on using the Media Card Reader see Using a Media Card Reader Optional on page 20 Removing and Installing Parts 65 www dell com support dell com 5 IEEE 1394 connector Use the optional IEEE 1394 connector for high speed data optional devices such as digital video cameras and external storage devices 6 vents For adequate cooling do not block any of the vents NOTICE Ensure that there is a minimum of two inches of space between all vents and any object near these vents NOTICE Keep the vent area clean and dust free to ensure th
109. or card to determine the proper orientation for insertion 2 Slide the media or card into the appropriate slot until it is completely seated in the connector If you encounter resistance do not force the media or card Check the card orientation and try again Connecting Two Monitors CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide NOTE If you are connecting two monitors that have VGA connectors you must have the optional DVI adapter If you are connecting two flat panel monitors at least one of them must have a VGA connector If you are connecting a television you may connect only one monitor VGA or DVI in addition to the television Setting Up and Using YourComputer 21 www dell com support dell com 22 If you purchased a graphics card that supports dual monitors follow these instructions to connect and enable your monitors The instructions tell you how to connect either two monitors each with a VGA connector one monitor with a VGA connector and one monitor with a DVI connector or a TV Connecting Two Monitors With VGA Connectors 1 Follow the procedures in Before You Begin on page 63 2 Connect one of the monitors to the VGA blue connector on the back of the computer 3 Connect the other monitor to the optional DVI adapter and connect the DVI adapter to the DVI white connector on the back of the computer optional DVI a
110. over are locked If not repeat all of step 3 NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into the computer 4 Connect your computer and devices to electrical outlets and turn them on Removing and Installing Parts 107 www dell com support dell com 108 Removing and Installing Parts Appendix Specifications Processor Processor type Intel Pentium 4 Socket T with Hyper Threading technology Cache 1 MB or 2 MB Memory Type dual channel 400 533 and 667 MHz DDR2 Memory connectors four Memory capacities 256 MB 512 MB or 1 GB Minimum memory 512 MB Maximum memory 4 GB BIOS address F0000h Computer Information Chipset Intel 945P DMA channels eight Interrupt levels 24 BIOS chip NVRAM 4 Mb NIC System clock Integrated network interface capable of 10 100 communication 800 or 1066 MHz data rate depending on your processor Video Type PCI Express Audio Type Internal 7 1 channel or PCI option cards Appendix 109 www dell com support dell com Expansion Bus Bus type Bus speed Bus throughput PCI connectors connector size connector data width maximum PCI Express connector connector size connector data width maximum PCI Express connector connector size connector data width maximum PCI Express connector connector size connector data width maximum App
111. panel insert tab center drive 90 Removing and Installing Parts 1 Slide the tab on the left side of the drive panel insert under the center drive panel tab 2 Rotate the drive panel insert into place and snap the drive panel insert tab over the corresponding tab on the drive panel 3 Ensure that the drive panel insert is correctly seated in the drive panel Replacing the Drive Panel 1 Follow the procedures in Before You Begin on page 63 sliding plate lever drive panel 2 Align the drive panel tabs with the side door hinges 3 Rotate the drive panel toward the computer until the sliding plate lever clicks into place and the drive panel snaps into place on the front panel Removing and Installing Parts 91 www dell com support dell com 92 Drives Your computer supports e Two hard drives Serial ATA e Two FlexBay drives can contain an optional floppy drive or optional Media Card Reader e Two CD or DVD drives General Installation Guidelines Connect hard drives to the connector labeled SATA and connect CD DVD drives to the connector labeled IDE Serial ATA hard drives should be connected to the connector labeled SATA on the system board IDE CD DVD drives should be connected to the connector labeled IDE When connecting an IDE cable ensure you align the colored stripe with the pin connector When disconnecting an IDE cable grasp the colored pull tab a
112. pe piano bracket Ag lt may not be present on all computers NOTICE Do not route card cables over or behind the cards Cables routed over the cards can prevent the computer cover from closing properly or cause damage to the equipment NOTICE To connect a network cable first plug the cable into the network device and then plug the cable into the computer K NOTE or full length PCI E cards if a piano bracket is present on your computer you need to rotate it down into place 13 Replace the computer cover reconnect the computer and devices to electrical outlets and then turn them on 14 If you installed a sound card a Enter system setup select Integrated Audio Controller and then change the setting to Off b Connect external audio devices to the sound card s connectors Do not connect external audio devices to the microphone speaker headphone or line in connectors on the back panel Removing and Installing Parts 85 www dell com support dell com 15 If you installed an add in network adapter and want to disable the integrated network adapter a Enter system setup select Integrated NIC Controller and then change the setting to Off b Connect the network cable to the add in network adapter s connectors Do not connect the network cable to the integrated connector on the back panel 16 Install any drivers required for the card as described in the card documentation Removing a PCI Express
113. plete 1 Click the Start button point to All Programs Accessories System Tools and then click System Restore 2 Click Undo my last restoration and click Next Enabling System Restore If you reinstall Windows XP with less than 200 MB of free hard disk space available System Restore is automatically disabled To see if System Restore is enabled 1 Click the Start button and click Control Panel 2 Click Performance and Maintenance 3 Click System 4 Click the System Restore tab 5 Ensure that Turn off System Restore is unchecked Using Dell PC Restore by Symantec NOTICE Using Dell PC Restore permanently deletes all data on the hard drive and removes any applications or drivers installed after you received your computer If possible back up the data before using PC Restore Use PC Restore only if System Restore did not resolve your operating system problem NOTE Dell PC Restore by Symantec is not available in all countries or on all computers Use Dell PC Restore by Symantec only as the last method to restore your operating system PC Restore restores your hard drive to the operating state it was in when you purchased the computer Any programs or files added since you received your computer including data files are permanently deleted from the hard drive Data files include documents spreadsheets e mail messages digital photos music files and so on If possible back up all data before using PC Restore To us
114. pport PowerApp PowerEdge PowerConnect and PowerVault Customer Care Large Corporate Accounts Global Customer Programs Medium Business Division Home and Small Business Division 2969 3188 2969 3191 2969 3196 3416 0910 3416 0907 3416 0908 3416 0912 2969 3105 India Technical Support Sales Large Corporate Accounts Sales Home and Small Business 1600 33 8045 1600 33 8044 1600 33 8046 Appendix 133 www dell com support dell com Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Ireland Cherrywood International Access Code 16 Country Code 353 City Code 1 Website support euro dell com E mail dell_direct_support dell com Technical Support for Inspiron XPS computers only Technical Support for all other Dell computers U K Technical Support dial within U K only Home User Customer Care Small Business Customer Care U K Customer Care dial within U K only Corporate Customer Care Corporate Customer Care dial within U K only Ireland Sales U K Sales dial within U K only Fax Sales Fax Switchboard 1850 200 722 1850 543 543 0870 908 0800 01 204 4014 01 204 4014 0870 906 0010 1850 200 982 0870 907 4499 01 204 4444 0870 907 4000 01 204 0103 01 204 4444 Italy Milan International Access Code 00 Country Co
115. program that controls a device such as a printer mouse or keyboard All devices require a driver program A driver acts like a translator between the device and any other programs that use the device Each device has its own set of specialized commands that only its driver recognizes Dell ships your computer to you with required drivers already installed no further installation or configuration is needed Many drivers such as the keyboard driver come with your Microsoft Windows operating system You may need to install drivers if you Upgrade your operating system e Reinstall your operating system Connect or install a new device Troubleshooting Tools 57 www dell com support dell com Identifying Drivers If you experience a problem with any device identify whether the driver is the source of your P P y problem and if necessary update the driver Windows XP 1 2 3 4 5 6 Click the Start button and click Control Panel Under Pick a Category click Performance and Maintenance Click System In the System Properties window click the Hardware tab Click Device Manager Scroll down the list to see if any device has an exclamation point a yellow circle with a on the device icon If an exclamation point is next to the device name you may need to reinstall the driver or install a new driver Reinstalling Drivers NOTICE The Dell Support website at support dell com provides
116. ptions 4 Click the Modems tab 5 Click the COM port for your modem 6 Click Properties click the Diagnostics tab and then click Query Modem to verify that the modem is communicating with Windows If all commands receive responses the modem is operating properly ENSURE THAT YOU ARE CONNECTED TO THE INTERNET Ensure that you have subscribed to an Internet provider With the Outlook Express e mail program open click File If Work Offline has a checkmark next to it click the checkmark to remove it and connect to the Internet For help contact your Internet service provider Solving Problems Error Messages If the message is not listed see the documentation for the operating system or the program that was running when the message appeared A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS lt gt Donot use these characters in filenames A REQUIRED DLL FILE WAS NOT FOUND The program that you are trying to open is missing an essential file To remove and then reinstall the program 1 Click the Start button click Control Panel and then click Add or Remove Programs 2 Select the program you want to remove 3 Click the Change or Remove Program icon 4 See the program documentation for installation instructions drive letter N1S NOT ACCESSIBLE THE DEVICE IS NOT READY The drive cannot read the disk Insert a disk into the drive and try again INSERT BOOTABLE MEDIA Insert a bootable floppy
117. puter and you run your computer from batteries for extended periods of time If you want to change the default settings for a scheme click the drop down menu in the Turn off monitor Turn off hard disks System stand by or System hibernates field and then select a time out from the displayed list Changing the time out for a scheme field permanently changes the default settings for that scheme unless you click Save As and enter a new name for the changed scheme NOTICE If you set the hard drive hard disk to time out before the monitor does your computer may appear to be locked up To recover press any key on the keyboard or click the mouse To avoid this problem always set the monitor to time out before the hard drive Advanced Tab The Advanced tab allows you to e Place the power options icon da in the Windows taskbar for quick access Set the computer to prompt you tor your Windows password before the computer exits from standby mode or hibernate mode Program the power button to activate standby mode activate hibernate mode or turn off the computer To program these functions click an option from the corresponding drop down menu and click OK Setting Up and Using Your Computer Hibernate Tab The Hibernate tab allows you to enable hibernate mode If you want to use the hibernate settings you defined on the Power Schemes tab click the Enable hibernate support check box on the Hibernate tab For more informat
118. r 0990 No memory modules are detected e If you have two or more memory modules installed remove the modules reinstall one module see page 74 and then restart the computer If the computer starts normally reinstall an additional module Continue until you have identified a faulty module or reinstalled all modules without error If available install properly working memory of the same type into your computer see page 74 If the problem persists contact Dell see page 126 090009 Memory modules are detected but a memory configuration or compatibility error exists Ensure that no special memory module memory connector placement requirements exist see page 72 Verify that the memory modules that you are installing are compatible with your computer see page 72 If the problem persists contact Dell see page 126 54 Troubleshooting Tools Light Pattern Problem Description Suggested Resolution 09090 09090 A possible expansion card failure has occurred The system is operating in the quick resume mode See Using Intel Viiv Quick Resume Technology Optional on page 36 for additional information 1 Determine if a conflict exists by removing a card not a graphics card and restarting the computer see page 76 2 If the problem persists reinstall the card that you removed remove a different card and then restart the computer 3 Repeat this process
119. r into a working electrical outlet Also see Power Problems on page 47 0707 10 A possible processor failure has occurred If the problem persists contact Dell see page 126 09000 Memory modules are detected but a memory failure has occurred e If you have two or more memory modules installed remove the modules reinstall one module see page 74 and then restart the computer If the computer starts normally reinstall an additional module Continue until you have identified a faulty module or reinstalled all modules without error If available install properly working memory of the same type into your computer see page 74 If the problem persists contact Dell see page 126 Troubleshooting Tools 53 www dell com support dell com Light Pattern Problem Description Suggested Resolution 0090 A possible graphics card failure has occurred e If the computer has a graphics card remove the card see page 76 reinstall it and then restart the computer If the problem still exists install a graphics card that you know works and restart the computer e If the problem persists contact Dell see page 126 100900 100900 A possible floppy drive or hard drive failure has occurred A possible USB failure has occurred Reseat all power and data cables and restart the computer Reinstall all USB devices check cable connections and then restart the compute
120. r works correctly by running the Dell Diagnostics see page 56 Removing and Installing Parts 105 www dell com support dell com 106 Battery Replacing the Battery A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide NOTICE To prevent static damage to components inside your computer discharge static electricity from your body before you touch any of your computer s electronic components You can do so by touching an unpainted metal surface on the computer A coin cell battery maintains computer configuration date and time information The battery can last several years If you have to repeatedly reset time and date information after turning on the computer replace the battery A CAUTION A new battery can explode if it is incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer Discard used batteries according to the manufacturer s instructions To replace the battery 1 Record all the screens in system setup see page 113 so that you can restore the correct settings in step 10 Follow the procedures in Before You Begin on page 63 Remove the computer cover see page 68 Locate the battery socket 2 3 4 NOTICE If you pry the battery out of its socket with a blunt object be careful not to touch the system board with the object Ensure that the object is inserted between th
121. re of the following Internet connection options e Dial up connections that provide Internet access through a telephone line Dial up connections are considerably slower than DSL and cable modem connections DSL connections that provide high speed Internet access through your existing telephone line With a DSL connection you can access the Internet and use your telephone on the same line simultaneously e Cable modem connections that provide high speed Internet access through your local cable TV line 14 Setting Up and Using Your Computer K NOTE If you use a dial up connection you need an add in PCI modem expansion card If you are using a dial up connection connect a telephone line to the modem connector on your computer and to the telephone wall jack before you set up your Internet connection If you are using a DSL or cable modem connection contact your ISP for setup instructions Setting Up Your Internet Connection To set up an AOL or MSN connection 1 Save and close any open files and exit any open programs 2 Double click the MSN Explorer or AOL icon on the Microsoft Windows desktop 3 Follow the instructions on the screen to complete the setup If you do not have an MSN Explorer or AOL icon on your desktop or if you want to set up an Internet connection with a different ISP 1 Save and close any open files and exit any open programs 2 Click the Start button and click Internet Explorer The New Connection W
122. rical outlet before opening the cover NOTE If you are adding a floppy drive see Installing a Floppy Drive on page 98 Removing a Floppy Drive 1 2 3 4 Follow the procedures in Before You Begin on page 63 Remove the computer cover see page 68 Disconnect the power and floppy drive cables from the back of the floppy drive Disconnect the other end of the floppy drive cable from the system board Removing and Installing Parts SIP A power cable Kaa floppy drive cable ESA SS ZS DB SS sliding plate e sliding plate ven T Y floppy drive 5 Pull the sliding plate to the right and hold in place 6 Slide the floppy drive out of the floppy drive bay Removing and Installing Parts 97 www dell com support dell com Installing a Floppy Drive 1 If you are installing a new floppy drive remove the shoulder screws from the inside of the drive panel insert and attach the screws to the new drive x floppy drive R a Ty a shoulder OA screws 4 W 2 Slide the floppy drive into the floppy drive bay until the sliding plate clicks into place and the drive snaps into position Attach the power and floppy drive cables to the floppy drive For more information on system board see System Board Components on page 71 Check all cable connections and fold cables out of the way to provide airflow for the fan and cooling vents 6 Close the computer cover NOTICE To c
123. s resting 3 Lay your computer on its side with the computer cover facing up 4 Pull back the cover latch release on the top panel Removing and Installing Parts cover latch release computer cover back of computer LA BO Os hinge tabs 3 5 Locate the three hinge tabs on the bottom edge of the computer 6 Grip the sides of the computer cover and pivot the cover up 7 Lift the cover away and set it aside in a secure location Removing and Installing Parts 69 www dell com support dell com 70 Inside View of Your Computer A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide power supply CD or DVD drive W Sd i INES as floppy drive e O may not be present on all computers hard drive system board Removing and Installing Parts System Board Components memory module battery socket BATTERY memory fan connector connectors 1 2 3 4 processor power connector processor and heat sink aia E fan connector CPU FAN fan card O E p E a fa 1dd4d44444444439 AAA AA AA ddda gt _ g N gt N N SS cage connecto Serial 2 connector password jumper PSWD AD ca floppy drive connector
124. sert the module correctly the securing clips snap into the cutouts at each end of the module y ME 7 Close the computer cover Removing and Installing Parts 75 www dell com support dell com 76 NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into 10 11 the computer Connect your computer and devices to electrical outlets and turn them on Right click the My Computer icon and click Properties Click the General tab To verify that the memory is installed correctly check the amount of memory RAM listed Removing Memory A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the O A WwW N Product Information Guide NOTICE To prevent static damage to components inside your computer discharge static electricity from your body before you touch any of your computer s electronic components You can do so by touching an unpainted metal surface on the computer Follow the procedures in Before You Begin on page 63 Remove the computer cover see page 68 Press out the securing clip at each end of the memory module connector Grasp the module and pull up If the module is difficult to remove gently ease the module back and forth to remove it from the connector Cards A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information G
125. side to pivot the door open Because the door is captive it will remain in the open position release tab card retention mechanism If your computer includes a card retention mechanism to secure the x16 card in place from the top a Pivot the mechanism upward and gently press the release tab downward to release the mechanism from the two tab slots holding it in place b Set the retention mechanism aside in a secure location If you are installing a new card remove the filler bracket to create a card slot opening Then continue with step 7 If you are replacing a card that is already installed in the computer remove the card If necessary disconnect any cables connected to the card Grasp the card by its top corners and ease it out of its connector Prepare the card for installation See the documentation that came with the card for information on configuring the card making internal connections or otherwise customizing it for your computer Removing and Installing Parts A CAUTION Some network adapters automatically start the computer when they are connected to a network To guard against electrical shock be sure to unplug your computer from its electrical outlet before installing any cards 8 Place the card in the connector and press down firmly Ensure that the card is fully seated in the slot not fully seated card bracket within slot tae P racket caught 7 fully seated e A ali
126. st use Category 3 wiring force the network speed to 10 Mbps to ensure reliable operation 4 USB 2 0 connectors 5 Use the back USB connectors for devices that typically remain connected such as printers and keyboards It is recommended that you use the front USB connectors for devices that you connect occasionally such as joysticks or cameras or for bootable USB devices 5 card slots 6 Access connectors for any installed PCI or PCI Express cards 68 Removing the Computer Cover A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide A CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before removing the cover O NOTICE Before touching anything inside your computer ground yourself by touching an unpainted metal surface such as the metal atthe back ofthe computer While you work periodically touch an unpainted metal surface to dissipate any static electricity that could harm internal components Follow the procedures in Before You Begin on page 63 If you have installed a security cable remove it from the security cable slot NOTICE Ensure that sufficient space exists to support the removed cover at least 30 cm 1 ft of desk top space O O NOTICE Ensure that you are working on a level protected surface to avoid scratching either the computer or the surface on which it i
127. support 66 Removing and Installing Parts Back View of the Computer 1 power connector Insert the power cable 2 sound card connectors 5 Line in connector Use the blue line in connector to attach a record playback device such as a cassette player CD player or VCR Line out connector Use the green line out connector to attach headphones and most speakers with integrated amplifiers Microphone connector Use the pink microphone connector to attach a personal computer microphone for voice or musical input into a sound or telephony program Surround connector Use the black surround connector to attach multichannel capable speakers Center subwoofer Center LFE connector Use the yellow subwoofer connector to attach multiple speakers Removing and Installing Parts 67 www dell com support dell com 3 network connector To attach your computer to a network or broadband device connect one end of a network cable to either a network jack or your network or broadband device Connect the other end of the network cable to the network connector on your computer A click indicates that the network cable has been securely attached NOTE Do not plug a telephone cable into the network connector On computers with a network connector card use the connector on the card It is recommended that you use Category 5 wiring and connectors for your network If you mu
128. te the operating system setup before you connect a printer to the computer See the documentation that came with the printer for setup information including how to e Obtain and install updated drivers Connect the printer to the computer e Load paper and install the toner or ink cartridge e Contact the printer manufacturer for technical assistance Printer Cable Your printer connects to your computer with a USB cable Your printer may not come with a printer cable so if you purchase a cable separately ensure that it is compatible with your printer If you purchased a printer cable at the same time you purchased your computer the cable may arrive in the computer box Setting Up and Using Your Computer 13 www dell com support dell com Connecting a USB Printer NOTE You can connect USB devices while the computer is turned on 1 Complete the operating system setup if you have not already done so 2 Install the printer driver if necessary See the documentation that came with your printer 3 Attach the USB printer cable to the USB connectors on the computer and the printer The USB connectors fit only one way NN USB connector on computer USB printer cable USB connector on printer Connecting to the Internet NOTE ISPs and ISP offerings vary by country To connect to the Internet you need a modem or network connection and an Internet service provider ISP such as AOL or MSN Your ISP will offer one or mo
129. ter click the Start button click Help and Support click User and system guides click Device guides and then click the guide for your graphics card Setting Up a Home and Office Network Connecting to a Network Adapter NOTICE Plug the network cable into the network adapter connector on the computer Do not plug the network cable into the modem connector on the computer Do not plug a network cable into a telephone wall jack 1 Connect the network cable to the network adapter connector on the back of your computer Insert the cable until it clicks into place and then gently pull it to ensure that it is secure 2 Connect the other end of the network cable to a network device Setting Up and Using YourComputer 23 www dell com support dell com 24 network adapter network device connector a AY E network adapter connector on computer p P network cable Network Setup Wizard The Microsoft Windows XP operating system provides a Network Setup Wizard to guide you through the process of sharing files printers or an Internet connection between computers in a home or small office 1 Click the Start button point to All Programs Accessories Communications and then click Network Setup Wizard 2 On the welcome screen click Next 3 Click Checklist for creating a network NOTE Selecting the connection method This computer connects directly to the Internet enables the integrated firewall provided wit
130. the internal USB for FlexBay Off Internal USB for FlexBay is disabled On Internal USB for FlexBay is enabled No Boot Internal USB for FlexBay is enabled but not bootable The factory default setting is No Boot NOTE This USB option appears only if a FlexBay device is installed Primary Video This setting specifies which video controller is primary when two video controllers are present on the computer Video Memory Size Offering selectable options of 1MB and 8MB this field configures the system memory allocation reserved for the integrated video controller Performance SpeedStep If applicable Intel SpeedStep appears in the Options List under Performance HyperThreading If your computer processor supports Hyper Threading this option appears in the Options List Hard Drive Acoustics Bypass default Your computer does not test or change the current acoustics mode setting Quiet The hard drive operates at its most quiet setting Suggested The hard drive operates at the level suggested by the drive manufacturer Performance The hard drive operates at its maximum speed NOTE Switching to performance mode will cause the drive heads to move faster causing the hard drive to be noisier However some drives may not see an increase in data transfer rates NOTE Changing the acoustics setting does not alter your hard drive image Security This section displays a
131. tion IF THE POWER LIGHT IS OFF The computer is either turned off or is not receiving power e Reseat the power cable into both the power connector on the back of the computer and the electrical outlet If the computer is plugged into a power strip ensure that the power strip is plugged into an electrical outlet and that the power strip is turned on Also bypass power protection devices power strips and power extension cables to verify that the computer turns on properly Ensure that the electrical outlet is working by testing it with another device such as a lamp Ensure that the main power cable and front panel cable are securely connected to the system board see page 71 IF THE POWER LIGHT IS STEADY AMBER A device might be malfunctioning or incorrectly installed e Remove and then reinstall the memory modules see page 74 e Remove and then reinstall any cards see page 76 e Remove and then reinstall the graphics card if applicable see page 76 IF THE POWER LIGHT IS BLINKING AMBER The computer is receiving electrical power but an internal power problem might exist e Ensure that the voltage selection switch is set to match the AC power at your location if applicable e Ensure that the processor power cable is securely connected to the system board see page 71 ELIMINATE INTERFERENCE Some possible causes of interference are e Power keyboard and mouse extension cables e Too many devices on a power s
132. to clear the password NOTE When you receive your computer the jumper plug is attached to pins 1 and 2 Close the computer cover see page 107 Connect your computer and monitor to electrical outlets and turn them on After the Microsoft Windows desktop appears on your computer shut down the computer see page 63 Turn off the monitor and disconnect it from the electrical outlet Disconnect the computer power cable from the electrical outlet and press the power button to ground the system board Open the computer cover see page 68 Locate the 3 pin password jumper PSWD on the system board see page 71 and attach the jumper to pins and 2 to reenable the password feature Appendix 121 www dell com support dell com 122 10 Close the computer cover see page 107 NOTICE To connect a network cable first plug the cable into the network device and then plug it into the computer 11 Connect your computer and devices to electrical outlets and turn them on Clearing CMOS Settings A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide 1 Follow the procedures in Before You Begin on page 63 2 Reset the current CMOS settings a Locate the 3 pin CMOS jumper RTCRST on the system board see page 71 b Remove the jumper plug from pins 2 and 3 c Place the jumper plug on pins and 2 and wait approximately five seconds d Replace t
133. to the next bootable device USB Flash Device Insert the memory device into a USB port and restart the computer When F12 Boot Menu appears in the upper right corner of the screen press lt F12 gt The BIOS detects the device and adds the USB flash option to the boot menu K NOTE To boot to a USB device the device must be bootable To ensure that your device is bootable check the device documentation Changing Boot Sequence for the Current Boot You can use this feature for example to restart your computer to a USB device such as a floppy drive memory key or CD RW drive NOTE If you are booting to a USB floppy drive you must first set the floppy drive to OFF in system setup see page 113 1 If you are booting to a USB device connect the USB device to a USB connector see page 111 2 Tur on or restart your computer Appendix 119 www dell com support dell com 120 3 WhenF2 Setup F12 Boot Menu appears in the upper right corner of the screen press lt F12 gt If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop Then shut down your computer see page 63 and try again The Boot Device Menu appears listing all available boot devices Each device has a number next to it 4 At the bottom of the menu enter the number of the device that is to be used for the current boot only For example if you are booting to a USB memory
134. trip e Multiple power strips connected to the same electrical outlet Solving Problems 47 www dell com support dell com Printer Problems CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide NOTE If you need technical assistance for your printer contact the printer s manufacturer CHECK THE PRINTER DOCUMENTATION See the printer documentation for setup and troubleshooting information ENSURE THAT THE PRINTER IS TURNED ON CHECK THE PRINTER CABLE CONNECTIONS e See the printer documentation for cable connection information e Ensure that the printer cables are securely connected to the printer and the computer see page 13 TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp VERIFY THAT THE PRINTER IS RECOGNIZED BY WINDOWS 1 Click the Start button click Control Panel and then click Printers and Other Hardware 2 Click View installed printers or fax printers If the printer is listed right click the printer icon 3 Click Properties and click the Ports tab For a USB printer ensure that the Print to the following port s setting is USB REINSTALL THE PRINTER DRIVER See the printer documentation for instructions Scanner Problems A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information
135. ttings 122 Cleaning Your Computer 122 Computer Keyboard and Monitor 05 122 MOUSE iia a A A a 123 Floppy Drives s iea o cr a E aL 123 CDsiand DVDS cp peoia as es a CRN a 123 Dell Technical Support Policy U S Only 123 Definition of Dell Installed Software and Peripherals 124 Definition of Third Party Software and Peripherals 124 FCC Notices U S Only o o o o 124 Class Alava a Se ee PE a A A eee 125 Class Baas e cia A E OB ee eek 125 FCC Identification Information o 126 Contacting Dell ondas A eee 126 A eat E Bibiana toga etek tue tea datos 145 Contents 7 8 Contents Finding Information What Are You Looking For Find It Here e Warranty information e Terms and conditions U S only e Safety instructions e Regulatory information e Ergonomics information End User License Agreement Dell Product Information Guide Product Information Gude NOTE This documentis available as a PDF at support dell com e How to set up my computer Setup Diagram Pla i an a x 4 e wa 5 ty Ma mar E an Finding Information 9 www dell com support dell com What Are You Looking For Find It Here Service Tag and Express Service Code e Microsoft Windows License Label 10 Finding Information e Use the Service
136. u cannot open your e mail attachments 1 In Outlook Express click Tools click Options and then click Security 2 Click Do not allow attachments to remove the checkmark Solving Problems 39 www dell com support dell com 40 CHECK THE TELEPHONE LINE CONNECTION CHECK THE TELEPHONE JACK CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK USE A DIFFERENT TELEPHONE LINE e Verify that the telephone line is connected to the jack on the modem The jack has either a green label or a connector shaped icon next to it e Ensure that you feel a click when you insert the telephone line connector into the modem e Disconnect the telephone line from the modem and connect it to a telephone Listen for a dial tone e If you have other telephone devices sharing the line such as an answering machine fax machine surge protector or line splitter then bypass them and use the telephone to connect the modem directly to the telephone wall jack If you are using a line that is 3 m 10 ft or more in length try a shorter one RUN THE MODEM HELPER DIAGNOSTICS Click the Start button point to All Programs and then click Modem Helper Follow the instructions on the screen to identify and resolve modem problems Modem Helper is not available on all computers VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS 1 Click the Start button and click Control Panel 2 Click Printers and Other Hardware 3 Click Phone and Modem O
137. u perform regular backups when you use a RAID level 0 configuration RAID Level 1 Configuration RAID level 1 uses a data redundancy storage technique known as mirroring When data is written to the primary drive it is then duplicated or mirrored on the other drive A RAID level 1 configuration sacrifices high data access rates for its data redundancy advantages serial ATA RAID configured for RAID T 1 segment 1 segment 1 duplicated segment 2 segment 2 duplicated segment 3 segment 3 duplicated segment 4 segment 4 duplicated segment 5 segment 5 duplicated segment 6 segment 6 duplicated hard drive 1 hard drive 2 If a drive failure occurs subsequent read and write operations are directed to the surviving drive A replacement drive can then be rebuilt using the data from the surviving drive Also because data is duplicated on both drives a RAID level 1 configuration using two 120 GB hard drives collectively has a maximum of 120 GB on which to store data Configuring Your Computer for RAID At some point you may want to configure your computer for RAID if you did not select a RAID configuration when you purchased your computer You must have at least two hard drives installed in your computer to set up a RAID configuration For instructions on how to install a hard drive see page 92 You cm use one of two methods to configure RAID hard drive volumes One method uses the Intel
138. u received an Operating System CD with your computer you can use it to restore your operating system However using the Operating System CD also deletes all data on the hard drive Use the CD only if System Restore did not resolve your operating system problem Troubleshooting Tools 59 www dell com support dell com Using Microsoft Windows XP System Restore The Microsoft Windows XP operating system provides System Restore to allow you to return your computer to an earlier operating state without affecting data files if changes to the hardware software or other system settings have left the computer in an undesirable operating state See the Windows Help and Support Center for information on using System Restore To access the Windows Help and Support Center see Windows Help and Support Center NOTICE Make regular backups of your data files System Restore does not monitor your data files or recover them NOTE The procedures in this document were written for the Windows default view so they may not apply if you set your Dell computer to the Windows Classic view Creating a Restore Point 1 Click the Start button and click Help and Support 2 Click the task for System Restore 3 Follow the instructions on the screen Restoring the Computer to an Earlier Operating State If problems occur after you install a device driver use Device Driver Rollback see page 58 to resolve the problem If that is unsuccessful then use
139. uide NOTICE To prevent static damage to components inside your computer discharge static electricity from your body before you touch any of your computer s electronic components You can do so by touching an unpainted metal surface on the computer Your Dell computer provides the following slots for PCI and PCI Express cards e e Three PCI card slots One PCI Express x1 card slot One PCI Express x16 card slot One PCI Express x4 card slot Removing and Installing Parts PCI Cards If you are installing or replacing a card follow the procedures in the next section If you are removing but not replacing a card see Removing a PCI Card on page 80 If you are replacing a card remove the current driver for the card from the operating system If you are installing or replacing a PCI Express card see Installing a PCI Express Card on page 82 Installing a PCI Card NOTE Dell offers an optional customer kit for Audigy Il and IEEE 1394 PCI add in cards that includes a front mounted IEEE 1394 connector 1 Follow the procedures in Before You Begin on page 63 2 Remove the computer cover see page 68 release tabs N N gt 34 card retention 2 f door A EAS lt alignment bar i alignment guide filler bracket Removing and Installing Parts 77 www dell com support dell com 78 3 Push the two release tabs on the card retention door from the in
140. unch the Intel Storage Utility 2 Right click the hard drive you want to mark as a spare hard drive 3 Click Mark as Spare To Remove Spare Marking From a Spare Hard Drive 1 Right click the spare hard drive icon 2 Click Reset Hard Drive to Non RAID Rebuilding a Degraded RAID Level 1 Configuration If your computer does not have a spare hard drive and the computer has reported a degraded RAID level 1 volume you can manually rebuild the computer s redundancy mirror to a new hard drive by performing the following steps 1 Click the Start button and point to Programs Intel R Application Accelerator gt Intel Matrix Storage Manager to launch the Intel Storage Utility 2 Right click the available hard drive to which you want to rebuild the RAID level 1 volume and click Rebuild to this Disk You can use your computer while the computer is rebuilding the RAID level 1 volume Understanding Intel Viiv Technology Optional Intel Viiv technology is a technology aimed at the digital home enthusiast that includes e ABIOS with Quick Resume Device drivers This technology allows the user s system to quickly return to an active state after non use Intel Viiv technology is an option for systems that are ordered with Microsoft Windows XP Media Center Edition 2005 and dual core processors Setting Up and Using YourComputer 35 www dell com support dell com 36 Using Intel Viiv Quick Resume Technology Optional
141. vailable system security options Admin Password This option provides restricted access to the computer s system setup program in the same way that access to the system can be restricted with the System Password option System Password Displays the current status of the system s password security feature and allows a new system password to be assigned and verified Password Status This option locks the system password field with the setup password When the field is locked you can no longer disable password security by pressing lt Ctrl gt lt Enter gt when the computer starts Appendix 117 www dell com support dell com Power Management AC Recovery Determines what happens when AC power is restored to the computer Auto Power On Auto Power Time Sets the computer to automatically turn on Choices are every day or every Monday through Friday The default setting is Off This feature does not work if you turn off your computer using a power strip or surge protector Sets time to automatically turn on the computer Time is kept in the standard 12 hour format hours minutes Change the startup time by pressing the right or left arrow key to increase or decrease the numbers or type numbers in both the date and time fields This feature does not work if you turn off your computer using a power strip or surge protector Low Power Mode When Low Power Mode is selected remote wakeup e
142. vents no longer power up from Hibernate or Off Remote Wake Up This option allows the computer to power up when a NIC or Remote Wakeup capable modem receives a wake up signal On is the default setting On w Boot to NIC allows the computer to attempt to boot from a network prior to using the boot sequence NOTE Normally the system can be powered up remotely from suspend mode hibernate mode or when powered off When Low Power Mode in the Power Management menu is enabled the computer can only be powered up remotely from Suspend Suspend Mode The options are S1 a suspend state where the computer is running in a low power mode and 83 a standby state where the power is reduced or turned off for most components however system memory remains active Quick Resume This feature enables disables the Intel Viiv Quick Resume Technology The default setting is Off Maintenance CMOS Defaults This setting restores the computer s default settings Event Log Displays the system event log POST Behavior Fastboot When set to On default your computer starts more quickly because it skips certain configurations and tests Numlock Key 118 Appendix This option involves the rightmost bank of keys on your keyboard When set to On default this option activates the numeric and mathematical features shown at the top of each key When set to Off this option activates the cursor control
143. y Lysaker International Access Code 00 Website support euro dell com E mail support euro dell com no no emaildell Country Code 47 Technical Support 671 16882 Relational Customer Care 671 17575 Home Small Business Customer Care 23162298 Switchboard 671 16800 Fax Switchboard 671 16865 Panama General Support 001 800 507 0962 Peru General Support 0800 50 669 Poland Warsaw Website support euro dell com International Access Code 011 E mail pl_support_tech dell com Country Code 48 Customer Service Phone 57 95 700 City Code 22 Customer Care 57 95 999 Sales 57 95 999 Customer Service Fax 57 95 806 Reception Desk Fax 57 95 998 Switchboard 57 95 999 Portugal Website support euro dell com International Access Code 00 E mail support euro dell com pt en emaildell Country Code 351 Technical Support 707200149 Customer Care 800 300 413 Sales Fax 800 300 410 or 800 300 411 or 800 300 412 or 21 422 07 10 21 424 01 12 Puerto Rico General Support 1 800 805 7545 St Kitts and Nevis General Support toll free 1 877 441 4731 St Lucia General Support 1 800 882 1521 St Vincent and the Grenadines General Support toll free 1 877 270 4609 138 Appendix Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Singapore Singapor
144. y for correct operation of your Dell computer The software automatically detects your computer and operating system and installs the updates appropriate for your configuration To download Desktop System Software 1 Go to support dell com and click Downloads 2 Enter your Service Tag or product model 3 In the Download Category drop down menu click All 4 Select the operating system and operating system language for your computer and click Submit 5 Under Select a Device scroll to System and Configuration Utilities and click Dell Desktop System Software Dell Support Website support dell com NOTE Select your region to view the appropriate support site NOTE Corporate government and education customers can also use the customized Dell Premier Support website at premier support dell com The website may not be available in all regions Finding Information 11 www dell com support dell com What Are You Looking For Find It Here How to use Windows XP e Documentation for my computer e Documentation for devices such as a modem 12 Finding Information Windows Help and Support Center 1 Click the Start button and click Help and Support 2 Type a word or phrase that describes your problem and click the arrow icon 3 Click the topic that describes your problem 4 Follow the instructions on the screen Setting Up and Using Your Computer Setting Up a Printer NOTICE Comple
145. y from the monitor MOVE THE MONITOR AWAY FROM EXTERNAL POWER SOURCES Fans fluorescent lights halogen lamps and other electrical devices can cause the screen image to appear shaky Turn off nearby devices to check for interference ROTATE THE MONITOR TO ELIMINATE SUNLIGHT GLARE AND POSSIBLE INTERFERENCE ADJUST THE WINDOWS DISPLAY SETTINGS 1 Click the Start button click Control Panel and then click Appearance and Themes 2 Click Display and click the Settings tab 3 Try different settings for Screen resolution and Color quality Solving Problems 51 wood jap jyioddns woo ap mmm Solving Problems 52 Troubleshooting Tools Diagnostic Lights A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide To help you troubleshoot a problem your computer has four lights labeled 1 2 3 and 4 on the front panel see page 65 When the computer starts normally the lights flash After the computer starts all four lights display solid green If the computer malfunctions the color and sequence of the lights identify the problem Light Pattern 0701010 Problem Description The computer is in a normal off condition or a possible pre BIOS failure has occurred All four diagnostic lights display solid green and then turn off after the system successfully boots to the operating system Suggested Resolution Plug the compute

Dell Personal Computer XPS 400 User's Manual

Contents

Download Pdf Manuals

Related Search

Related Contents