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Dell FX160 Service Manual

1. See the scanner documentation for information on cable connections Ensure that the scanner cables are securely connected to the scanner and the computer Verify that the scanner is recognized by Microsoft Windows Windows XP Embedded 1 Click Start Control Panel 2 If the Control Panel window appears in Category View Pick a category switch to Classic View icon view 3 Double click System Hardware gt Device Manger 4 If your scanner is listed in any category Windows recognizes the scanner Windows XP 1 Click Start Control Panel Scanners and Cameras 2 If your scanner is listed Windows recognizes the scanner Windows Vista 1 Click Start Control Panel Hardware and Sound gt Scanners and Cameras 2 If the scanner is listed Windows recognizes the scanner Reinstall the scanner driver See the scanner documentation for instructions Sound and Speaker Problems WARNING Before working inside your computer read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_ compliance No sound from speakers 74 NOTE The volume control in MP3 and other media players may override the Windows volume setting Always check to ensure that the volume on the media player s has not been turned down or off Check the speaker cable connections Ensure that the speakers are connected
2. Configuration Displays the hardware configuration for the selected device The Dell Diagnostics obtains configuration information for all devices from the BIOS memory and various internal tests and displays the information in the device list in the left pane of the screen NOTE The device list may not display the names of all components installed on your computer or all devices attached to your computer Parameters Allows you to customize the test if applicable by changing the test settings Solving Problems Follow these tips when troubleshooting your computer If you added or removed a part before the problem started review the installation procedures and ensure that the part is correctly installed If a peripheral device does not work ensure that the device is properly connected If an error message appears on the screen write down the exact message This message may help support personnel diagnose and fix the problem s If an error message occurs in a program see the program s documentation K NOTE The procedures in this document were written for the Windows default view so they may not apply if you set your Dell computer to the Windows Classic view Battery Problems WARNI NG There is a danger of a new battery exploding if it is incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer Discard used batteries according to the man
3. NOTICE Hard Drive SELF MONITORING SYSTEM has reported that a parameter has exceeded its normal operating range Dell recommends that you back up your data regularly A parameter out of range may or may not indicate a potential hard drive problem S M A R T error possible HDD failure This feature can be enabled or disabled in BIOS setup USB over current error There are issues with a USB device that is connected to the computer Refer to troubleshooting documentation for the device Hardware Troubleshooter If a device is either not detected during the operating the BIOS Setup Utility or is detected but incorrectly configured you can use the Hardware Troubleshooter to resolve the incompatibility Microsoft Windows XP Embedded A hardware troubleshooting utility is not included within Windows XP Embedded It is provided through an Internet connection 1 Log into your system as a user with administrative privileges 2 Click Start Help and Support 3 Click Hardware 4 In the Hardware frame click the device with which you are having a problem and then press lt Enter gt 5 Inthe search results select the option that best describes the problem and follow the remaining troubleshooting steps Microsoft Windows XP 1 Click Start gt Help and Support 2 Type hardware troubleshooter in the search field and press lt Enter gt to start the search 3 Inthe Fix a Problem section click Hardware Troubleshooter 4 In the Ha
4. Windows Vista 1 Click Start Control Panel Hardware and Sound Personalization Display Settings 2 Adjust Resolution and Colors settings as needed Dell Technical Update Service The Dell Technical Update service provides proactive e mail notification of software and hardware updates for your computer The service is free and can be customized for content format and how frequently you receive notifications To enroll for the Dell Technical Update service go to support dell com technicalupdate Back to Contents Page Back to Contents Page Selective USB Dell OptiPlex FX160 160 Service Manual Overview Enabling Selective USB Overview Selective USB allows administrators to restrict two USB ports to support only a keyboard and a mouse and disable all other USB ports When using a selective USB port you must connect the keyboard and mouse to the specific USB ports before booting the computer A keyboard without a USB hub is required for the system to boot When Selective USB is enabled and either the keyboard or mouse is removed the Selective USB feature automatically disables the designated ports 1 Port 1 mouse selective USB 2 Port 0 keyboard selective USB port port Enabling Selective USB 1 Turn off the computer 2 Connect authorized USB devices in the selective USB ports 3 Turn on the computer and press lt F2 gt to enter the BIOS Setup Utility see
5. Mouse 2 Try adjusting the settings Check the mouse cable Shut down the computer Disconnect the mouse cable check it for damage and firmly reconnect the cable If you are using a mouse extension cable disconnect it and connect the mouse directly to the computer Check the BIOS Setup Utility program settings Verify that the BIOS Setup Utility lists the correct device for the pointing device option The computer automatically recognizes a USB mouse without making any setting adjustments See the BIOS Setup Utility Screens Test the mouse controller To test the mouse controller which affects pointer movement and the operation of the mouse buttons run the Mouse test in the Pointing Devices test group in the Dell Diagnostics see Dell Diagnostics Reinstall the mouse driver See Reinstalling Drivers and Utilities Video and Monitor Problems A WARNING Before working inside your computer read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_compliance The screen is blank K NOTE For troubleshooting procedures see the monitor s documentation The screen is difficult to read Check the monitor cable connection 1 Ensure that the monitor cable connector is properly attached to the video connector Remove any video extension cables and connect the monitor directly to the compute
6. administrator to continue 2 Scroll down the list to see if any device has an exclamation point a yellow circle with a on the device icon If an exclamation point is next to the device name you may need to reinstall the driver or install a new driver see Reinstalling Drivers and Utilities Reinstalling Drivers and Utilities A CAUTION The Dell Support website at support dell com and the Drivers and Utilities media provide approved drivers for your computer If you install drivers obtained from other sources your computer might not work correctly Returning to a Previous Device Driver Version Microsoft Windows XP and Windows XP Embedded 1 Locate the list of devices for your computer a Click Start Control Panel b Ifthe Control Panel window appears in Category View Pick a category switch to Classic View icon view c Double click the System icon d Inthe System Properties window click the Hardware tab and then click Device Manager 2 Right click the device for which the new driver was installed and click Properties 3 Click the Drivers tab Roll Back Driver If Roll Back Driver does not resolve the problem use System Restore see Restoring Your Operating System to return your computer to the operating state that existed before you installed the new driver Microsoft Windows Vista 1 Click the Windows Vista Start button and right click Computer 2 Click Properties Device Manager
7. 1 Connect the three I O board cables Audio USB and Front Panel to the I O board USB connector a 1 0 board 2 Place the cables under the cable guide metal tab and align the holes in the I O board with the screw holes on the chassis ensuring that the middle of the 1 0 board rests in the metal clip 3 Secure the I O board to the chassis with two screws 4 Perform the procedure in After Working on Your Computer Back to Contents Page Back to Contents Page Memory Dell OptiPlex FX160 160 Service Manual o Removing a Memory Module Replacing a Memory Module Your computer supports one or two memory modules Z NOTE Your computer supports non ECC 667 MHz or 800 MHz DDR2 SDRAM only It supports memory module sizes of 512 MB for embedded Linux operating systems only 1 GB and 2 GB When 800 MHz memory is installed your computer operates at 667 MHz See support dell com for more information Removing a Memory Module 1 Perform the procedure in Before Working on Your Computer 2 Carefully spread apart the securing clips on each end of the memory module connector until the memory module pops out 1 DIMM_1 memory connector 2 DIMM_2 memory connector 3 securing clip two per connector white DIMM_1 black DIMM_2 3 Remove the memory module from the connector Replacing a Memory Module vy NOTE If your computer contains a single memory module it must be insert
8. Description of problem and troubleshooting procedures you performed Contacting Dell For customers in the United States call 800 WWW DELL 800 999 3355 NOTE If you do not have an active Internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog Dell provides several online and telephone based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Visit support dell com and verify your country or region in the Choose A Country Region drop down menu at the bottom of the page 2 Click Contact Us on the left side of the page and select the appropriate service or support link based on your need 3 Choose the method of contacting Dell that is convenient for you Back to Contents Page Back to Contents Page I O Board Dell OptiPlex FX160 160 Service Manual Removing the I O Board Replacing the I O Board Removing the O Board 1 Perform the procedure in Before Working on Your Computer 2 Remove the two screws that secure the I O board to the chassis i Jaeem p oee E 3 Carefully lift the 1 O board out of the computer ensuring the three cables are clear of the cable guide 4 Disconnect the three cables Audio USB and Front Panel from the I O board Replacing the I O Board
9. Your Computer Back to Contents Page Back to Contents Page Working on Your Computer Dell OptiPlex FX160 160 Service Manual Recommended Tools Before Working on Your Computer After Working on Your Computer This document provides procedures for removing and installing the components in your computer Unless otherwise noted each procedure assumes that You have performed the steps in this section You have read the safety information that shipped with your computer When replacing a component you have already removed the original if installed K NOTE The color of your computer and certain components may appear differently than shown in this document Recommended Tools The procedures in this document may require the following tools 1 Small flat blade screwdriver Phillips 1 and Phillips 2 screwdrivers 1 Small plastic scribe Flash BIOS update see the Dell Support website at support dell com Before Working on Your Computer Use the following safety guidelines to help protect your computer from potential damage and to help ensure your own personal safety WARNING Before working inside your computer read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_compliance A WARNING Some components become very hot during normal operation Allow system components to c
10. and all attached devices to their electrical outlets 5 Turn on your computer Back to Contents Page Back to Contents Page Cable Guide Dell OptiPlex FX160 160 Service Manual Removing the Cable Guide Replacing the Cable Guide Removing the Cable Guide 1 Remove the screw that secures the cable guide to the system board 2 Lift the guide out of the computer Replacing the Cable Guide 1 Align the cable guide screw hole with the hole on the system board 2 Secure the cable guide to the system board with the screw Back to Contents Page Back to Contents Page Coin Cell Battery Dell OptiPlex FX160 160 Service Manual Removing the Coin Cell Battery Replacing the Coin Cell Battery One of two types of coin cell battery sockets is provided with the your computer One type has retaining clips that wrap along the sides of the battery to hold it in the socket The other type has a single retaining hook that holds the battery in place Removing the Coin Cell Battery CAUTION BIOS setup options revert to the factory default settings when the coin cell battery is replaced Before replacing the coin cell battery record system BIOS options for future reference Refer to the BIOS Setup Utility Options 1 Perform the procedure in Before Working on Your Computer 2 Depending on the type of battery socket that is provided with your computer either push the top edge
11. and front panel cable are securely connected to the system board see System Board Connectors If the power light is steady amber A device may be malfunctioning or incorrectly installed Remove and then reinstall all memory modules see Memory Remove and then reinstall the NVRAM module if installed see NVRAM Module Remove and then reinstall the wireless card if installed see Wireless Card Eliminate interference Some possible causes of interference are Power keyboard and mouse extension cables Too many devices connected to the same power strip Multiple power strips connected to the same electrical outlet Printer Problems WARNING Before working inside your computer read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_ compliance K NOTE If you need technical assistance for your printer contact the printer s manufacturer Check the printer documentation See the printer documentation for setup and troubleshooting information Ensure that the printer is turned on Check the printer cable connections See the printer documentation for cable connection information Ensure that the printer cables are securely connected to the printer and the computer Test the electrical outlet Ensure that the electrical outlet is working by testing it with another device s
12. any bent pins 1 Remove any keyboard extension cables and connect the keyboard directly to the computer Test the keyboard Connect a properly working keyboard to the computer then try using the keyboard Run the Hardware Troubleshooter See Hardware Troubleshooter Lockups and Software Problems WARNI NG Before working inside your computer read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_compliance The computer does not start up Check the diagnostic lights See Diagnostic Lights Ensure that the power cable is firmly connected to the computer and to the electrical outlet The computer stops responding A CAUTION You may lose data if you are unable to perform an operating system shutdown Turn the computer off If you are unable to get a response by pressing a key on your keyboard or moving your mouse press and hold the power button for at least 8 to 10 seconds until the computer turns off and then restart your computer A program stops responding End the program 1 Press lt Ctri gt lt Shift gt lt Esc gt simultaneously to access the Task Manager 2 Click the Applications tab 3 Click to select the program that is no longer responding 4 Click End Task A program crashes repeatedly K NOTE Most software includes installation instructions in its documentation or
13. efficiently You may also be asked for your Service Tag located on the back or bottom of your computer Remember to fill out the Diagnostics Checklist see Diagnostics Checklist If possible turn on your computer before you call Dell for assistance and call from a telephone at or near the computer You may be asked to type some commands at the keyboard relay detailed information during operations or try other troubleshooting steps possible only at the computer itself Ensure that the computer documentation is available WARNING Before working inside your computer read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_compliance Diagnostics Checklist Name Date Address Phone number Service Tag bar code on the back or bottom of the computer Express Service Code Return Material Authorization Number if provided by Dell support technician Operating system and version Devices Expansion cards Are you connected to a network Yes No Network version and network adapter Programs and versions See your operating system documentation to determine the contents of the system s start up files If the computer is connected to a printer print each file Otherwise record the contents of each file before calling Dell Error message beep code or diagnostic code
14. hard drive if installed see Removing the Hard Drive 3 Remove the screw on the bottom of the hard drive bracket assembly 4 Remove the screw on the top of hard drive bracket assembly 5 Remove the fan from the hard drive bracket Replacing the Hard Drive Fan 1 Position the fan in the hard drive bracket see Removing the Hard Drive Fan The screw hole on one corner of the fan should be under the tab on the bottom of the hard drive bracket assembly The other screw hole should be placed on the post of the hard drive bracket assembly 2 Secure the fan to the hard drive bracket with two screws one inserted from below the hard drive bracket and one inserted from above 3 Replace the hard drive if removed see Replacing the Hard Drive 4 Replace the hard drive bracket assembly see Replacing the Hard Drive Bracket Assembly 5 Perform the procedure in After Working on Your Computer Back to Contents Page Back to Contents Page Processor Heatsink Assembly Dell OptiPlex FX160 160 Service Manual Removing the Processor Heatsink Assembly Replacing the Processor Heatsink Assembly Removing the Processor Heatsink Assembly 1 Perform the procedure in Before Working on Your Computer 2 Remove the hard drive bracket assembly if installed see Removing the Hard Drive Bracket Assembly 3 Loosen the two captive screws that secure the processor heatsink assembly to the system b
15. of the battery to out of the retaining clips along the sides of the socket until it can be lifted out or push back the retaining hook and lift the battery out of the socket lat t aA i Replacing the Coin Cell Battery WARNI NG A coin cell battery can explode of installed incorrectly Replace the battery only with the type recommended by Dell Discard used batteries according to the manufacturer s instructions 1 Slide the battery into the battery socket a slight angle to bypass the retaining clip s oin cell battery socket coin cell battery 2 Position the battery upright such that it is seated properly and securely held in place by the retainers 3 Perform the procedure in After Working on Your Computer 4 Restart your computer and enter the BIOS setup to configure option settings as needed see Entering the BIOS Setup Utility Back to Contents Page Back to Contents Page Covers Dell OptiPlex FX160 160 Service Manual Removing the Computer Cover Replacing the Computer Cover Removing the Side Cover Replacing the Side Cover Removing the Computer Cover A WARNING Always unplug your computer from the electrical outlet before removing the computer cover A WARNING Some components become very hot during normal operation Allow system components to cool before touching them 1 Disconnect the security cable from the computer if present 2 Place the computer in a
16. the computer If the problem persists contact Dell see Contacting Dell Contact Dell see Contacting Dell If two memory modules are installed remove the modules see Removing a Memory Module then reinstall one module see Replacing a Memory Module and restart the computer If the computer starts normally continue to install additional memory modules one at a time until you have identified a faulty module or reinstalled all modules without error If available install working memory of the same type into your computer see Memory If the problem persists contact Dell see Contacting Dell If a wireless card is installed remove the card see Removing the Wireless Card an restart your computer If the problem disappears install a new wireless card If the problem persists contact Dell see Contacting Dell Contact Dell see Contacting Dell If a hard drive is installed reseat the drive s power and data cable connectors see Removing the Hard Drive Bracket Assembly and restart your computer If a NVRAM module is installed reseat the module see NVRAM Module and restart your computer If the problem persists contact Dell see Contacting Dell Reinstall all USB devices check cable connections and then restart the computer If the problem persists contact Dell see Contacting Dell If two memory modules are installed remove the modules see Removing a Memory Module then reinstall one module see R
17. then restart your computer Other software problems Check the software documentation or contact the software manufacturer for troubleshooting information Ensure that the program is compatible with the operating system installed on your computer Ensure that your computer meets the minimum hardware requirements needed to run the software See the software documentation for information Ensure that the program is installed and configured properly Verify that the device drivers do not conflict with the program If necessary uninstall and then reinstall the program Back up your files immediately Use a virus scanning program to check the hard drive floppy disks CDs or DVDs Save and close any open files or programs and shut down your computer through the Start menu Memory Problems A WARNING Before working inside your computer read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_ compliance If you receive an insufficient memory message Save and close any open files and exit any open programs you are not using to see if that resolves the problem See the software documentation for minimum memory requirements If necessary install additional memory see Memory 1 Reseat the memory modules see Memory to ensure that your computer is successfully communicating with the memory Run the D
18. your part Run Express Test first to increase the possibility of tracing a problem quickly Extended Test Performs a thorough check of devices in the system This typically can take an hour or more NOTE The Extended Test periodically requires your input to answer specific questions Custom Test Use to test a specific device or customize the tests to be run Symptom Tree This option allows you to select tests based on a symptom of the problem you are having This option lists the most common symptoms K NOTE It is recommended that you select Extended Test to perform a more thorough check of devices in the computer For any problem encountered during a test a message appears with an error code and a description of the problem Write down the error code and problem description exactly as it appears and follow the instructions on the screen If you cannot resolve the problem contact Dell see Contacting Dell K NOTE When contacting Dell support have your Service Tag ready The Service Tag for your computer is located at the top of each test screen The following tabs provide additional information for tests run from the Custom Test or Symptom Tree option Tab Function Displays the results of the test and any error conditions encountered Results Errors Displays error conditions encountered error codes and the problem description Help Describes the test and any requirements for running the test
19. 160 160 Service Manual Drivers Restoring Your Operating System User Accounts and Passwords A CAUTION To install or update software on your computer you must be logged in with administrative privileges Use extreme care when operating your computer with administrative privileges to prevent damage to the system software K NOTE Microsoft Windows XP Embedded is available on the OptiPlex FX160 system only Drivers Identifying Drivers Microsoft Windows XP Embedded and Windows XP 1 Locate the list of devices for your computer a Click Start gt Control Panel b Ifthe Control Panel window appears in Category View Pick a category switch to Classic View icon view c Double click System icon d In the System window click the Hardware tab then click Device Manager 2 Scroll down the list to see if any device has an exclamation point or Other device a yellow circle with a or on the device icon If an exclamation point or question mark is next to the device name you may need to reinstall the driver or install a new driver see Reinstalling Drivers and Utilities Microsoft Windows Vista 1 Locate the list of devices for your computer a Click the Windows Vista Start button i and right click Computer b Click Properties Device Manager K NOTE The User Account Control window may appear If you are an administrator on the computer click Continue otherwise contact your
20. Dell OptiPlex FX160 160 Service Manual Working on Your Computer 1 O Board System Setup Power Supply Selective USB Processor Heatsink Assembly Reinstalling Software Memory Troubleshooting Coin Cell Battery Computer Stand Cable Guide Covers Antenna Hard Drive Assembly Optional System Board Assembly NVRAM Module Getting Help Wireless Card Finding Information Model DCO1T Notes Notices and Cautions K NOTE A NOTE indicates important information that helps you make better use of your computer A CAUTION A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed A WARNING A WARNING indicates a potential for property damage personal injury or death If you purchased a Dell n Series computer any references in this document to Microsoft Windows operating systems are not applicable Information in this document is subject to change without notice 2008 Dell Inc All rights reserved Reproduction of this material in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo and OptiPlex are trademarks of Dell Inc Intel is registered trademarks of Intel Corporation in the U S and other countries Microsoft Windows Windows Vista the Windows Start button and Outlook are registered trademarks of Microsoft Corporation in the United States and or other countries Other trademarks an
21. Entering the BIOS Setup Utility 4 Use the Onboard Devices screen to enable Selective USB When enabled the two selective USB ports will function with authorized USB devices only All other USB ports will be disabled K NOTE If a mouse is not attached to USB port 1 the port is disabled 5 Save the settings and reboot the computer During POST the BIOS will check whether authorized USB devices are connected to the selective USB ports If the devices are connected the computer boots as normal If devices are not connected the computer prompts you to connect the authorized USB devices and reboot the system 74 NOTE If you disconnect a device from the selective USB port the port becomes disabled To re enable the port connect the device power off and reboot the system Back to Contents Page Back to Contents Page Wireless Card Dell OptiPlex FX160 160 Service Manual Removing the Wireless Card Replacing the Wireless Card Removing the Wireless Card 1 Perform the procedure in Before Working on Your Computer 2 Remove the hard drive bracket assembly if installed Removing the Hard Drive Bracket Assembly 3 Pull back the metal tab until the wireless card pops up at a 45 degree angle a wireless card h2 metal tab 4 Pull the wireless card out of the system board connector 5 Disconnect the antenna cables from the wireless card Replacing the Wireless Card 1 Connect
22. Exit 4 Restart the computer When the DELL logo appears press lt F12 gt immediately K NOTE If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop then shut down your computer and try again K NOTE The next steps change the boot sequence for one time only On the next start up the computer boots according to the devices specified in the system setup program 5 When the boot device list appears highlight CD DVD CD RW Drive and press lt Enter gt Press any key to Boot from CD ROM and follow the instructions on the screen to complete the installation User Accounts and Passwords CAUTI ON The user account name and password security feature in Windows XP Embedded Windows XP and Windows Vista helps you to protect your computer against unauthorized access by those who would extract your personal information or damage the system Dell strongly advises you to change your operating system user account name and passwords frequently to maintain the effectiveness of this security feature Passwords for Windows XP Embedded If you ordered your computer preloaded with Windows XP Embedded your computer is configured with user account names and passwords Refer to support dell com for more information Changing Account Names and Passwords in Windows 7 NOTE To add remove change the account name or privileges of a user with Administrative or user level
23. Folders list right click the disk you want to check OS C or OS D or etc and click Properties 4 Click Tools Check Now 5 Click Scan for and attempt recovery of bad sectors and click Start 6 Ifa disk problem is found follow the screen instructions to fix the problem Windows XP 1 Click Start and click My Computer 2 Right click Local Disk C 3 Click Properties Tools Check Now 4 Click Scan for and attempt recovery of bad sectors and then click Start 5 Ifa disk problem is found follow the screen instructions to fix the problem Windows Vista 1 Click Start and click Computer 2 Right click Local Disk C 3 Click Properties gt Tools Check Now The User Account Control window may appear If you are an administrator on the computer click Continue otherwise contact your administrator to continue the desired action 4 Follow the instructions on the screen E Mail and I nternet Problems WARNING Before working inside your computer read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_compliance Check the Microsoft Outlook Express security settings If you cannot open your e mail attachments 1 In Outlook Express click Tools gt Options Security 2 Click Do not allow attachments to remove the checkmark as needed Ensure that you are connected to the I
24. NOTE The User Account Control window may appear If you are an administrator on the computer click Continue otherwise contact your administrator to enter the Device Manager 3 Right click the device for which the new driver was installed and click Properties 4 Click the Drivers tab gt Roll Back Driver If Roll Back Driver does not resolve the problem use System Restore see Restoring Your Operating System to return your computer to the operating state that existed before you installed the new driver Manually Reinstalling Drivers Microsoft Windows XP and Windows XP Embedded 1 Locate the list of devices for your computer a Click Start Control Panel b Ifthe Control Panel window appears in Category View Pick a category switch to Classic View icon view c Double click the System icon d Inthe System Properties window click the Hardware tab and then click Device Manager 2 Right click the device for which you need a driver and click Update Driver 3 Follow the instructions on the Hardware Update Wizard screens to either install the driver from a local source or to search the Web for a driver Microsoft Windows Vista 1 Click the Windows Vista Start button and right click Computer 2 Click Properties Device Manager NOTE The User Account Control window appears If you are an administrator on the computer click Continue otherwise contact your administrator to continue 3 Double click the ty
25. Windows XP and Windows XP Embedded click Start Shut down gt Shut down In Microsoft Windows Vista click Start click the arrow a icon and then click Shut Down to turn off your computer NOTE Ensure that the computer is off and not in a power management mode If you cannot shut down the computer using the operating system press and hold the power button for 6 seconds 3 Disconnect your computer and all attached devices from their electrical outlets A CAUTI ON To disconnect a network cable first unplug the cable from your computer and then unplug it from the network wall jack 4 Disconnect any network cables from the computer 5 If applicable remove the computer stand see Removing the Computer Stand A WARNING To guard against electrical shock always unplug your computer from the electrical outlet before removing the computer cover 6 Remove the computer cover see Removing the Computer Cover After Working on Your Computer After you complete any replacement procedures ensure you connect any external devices cards cables etc before turning on your computer 1 Replace the computer cover see Replacing the Computer Cover 2 Replace the computer stand see Replacing the Computer Stand A CAUTION To connect a network cable first plug the cable into the network device and then plug it into the computer 3 Connect a network cable to your computer if necessary 4 Connect your computer
26. acific countries only Dell Marketing and Sales e mail addresses apmarketing dell com Asian Pacific countries only sales_canada dell com Canada only Anonymous file transfer protocol FTP ftp dell com log in as user anonymous and use your e mail address as your password AutoTech Service Dell s automated support service AutoTech provides recorded answers to the questions most frequently asked by Dell customers about their laptop and desktop computers When you call AutoTech use your touch tone telephone to select the subjects that correspond to your questions For the telephone number to call for your region see Contacting Dell Automated Order Status Service To check on the status of any Dell products that you have ordered you can go to support dell com or you can call the automated order status service A recording prompts you for the information needed to locate and report on your order For the telephone number to call for your region see Contacting Dell Problems With Your Order If you have a problem with your order such as missing parts wrong parts or incorrect billing contact Dell for customer assistance Have your invoice or packing slip available when you call For the telephone number to call for your region see Contacting Dell Product I nformation If you need information about additional products available from Dell or if you would like to place an order visit the Dell website at www dell co
27. as shown on the setup diagram supplied with the speakers Ensure that the speakers are turned on See the setup diagram supplied with the speakers If your speakers have volume controls adjust the volume bass or treble to eliminate distortion Adjust the Windows volume control Click or double click the speaker icon in the lower right corner of your screen Ensure that the volume is turned up and that the sound is not muted Disconnect headphones from the headphone connector Sound from the speakers is automatically disabled when headphones are connected to the computer s front panel headphone connector Test the electrical outlet Ensure that the electrical outlet is working by testing it with another device such as a lamp Eliminate possible interference Turn off nearby fans fluorescent lights or halogen lamps to check for interference Run the speaker diagnostics Reinstall the sound driver See Drivers Run the Hardware Troubleshooter See Hardware Troubleshooter No sound from headphones Check the headphone cable connection Ensure that the headphone cable is securely inserted into the headphone connector Adjust the Windows volume control Click or double click the speaker icon in the lower right corner of your screen Ensure that the volume is turned up and that the sound is not muted Mouse Problems Check the mouse settings 1 Click Start Control Panel Printers and Other Hardware gt
28. d trade names may be used in this document to refer to either the entities claiming the marks and names or their products Dell Inc disclaims any proprietary interest in trademarks and trade names other than its own September 2009 Rev A01 Back to Contents Page About Your Computer Dell OptiPlex FX160 Service Manual Front View Back View Front View 3 USB 2 0 connectors 2 computer stand 5 headphone connector microphone connector 7 diagnostic lights see Diagnostic Lights on Wi Fi indicator page 26 for information about light codes 9 hard drive indicator 10 network activity indicator Back View 1 wireless antenna optional 2 serial connector DVI connector a VGA connector 5 USB 2 0 connectors 4 6 PS 2 keyboard connector NOTE See Selective USB for information about using selective USB ports power connector 8 security cable slot PS 2 mouse connector 10 network connector RJ 45 Back to Contents Page Back to Contents Page Antenna Dell OptiPlex FX160 160 Service Manual Removing the Antenna Replacing the Antenna Removing the Antenna 1 Perform the procedure in Before Working on Your Computer 2 Remove the hard drive bracket assembly if installed see Removing the Hard Drive Bracket Assembly 3 Remove the WLAN card see Removing the Wireless Card 4 Remove the antenna cable from under the m
29. e top of the chassis 2 With the part of the stand that has the clip at the back of the computer align the tabs on the stand with the slots in the bottom of the chassis and insert the tabs into the chassis The stand should overlap the back of the computer by approximately 1 4 of an inch 3 Slide the stand toward the front of the computer until it snaps into place Back to Contents Page Back to Contents Page System Board Assembly Dell OptiPlex FX160 160 Service Manual System Board Connectors Removing the System Board Assembly Replacing the System Board System Board Connectors memory connector DIMM_1 2 memory connector DIMM_2 1 3 battery BATTERY a audio connector AUDIOF1 5 USB connector USBF1 f6 setup jumper SETUP_LOCK 7 front panel connector SATA data cable connector SATA_1 FRONTPANEL 9 NVRAM module connector 10 clear CMOS jumper RTCRST SATA_0 11 clear password jumper 12 WLAN connector MINIA1 PSWD 13 fan connector FAN_CPU screw holes 3 15 12V power connector PWR1 16 SATA hard drive power connector SATAPWR1 Removing the System Board Assembly CAUTION BIOS options setup in a new system board may not be the same as those setup on the system board you are replacing To retain the same BIOS option settings record the current system BIOS option settings for future reference R
30. ed in the DIMM_1 memory connector The DIMM_1 connector has white securing clips 1 Place the module in the memory module connector and align the notch in the module with the tab on the connector K NOTE If the memory module is not installed properly the computer may not boot No error message indicates this failure 2 Press down on the module until the securing clips lock into place If the clips do not click into place remove the module and reinstall it 1 DIMM_1 memory 2 tab in memory connector connector 3 DIMM_2 memory securing clip two per connector white connector DIMM_1 black DIMM_2 3 Perform the procedure in After Working on Your Computer Back to Contents Page Back to Contents Page NVRAM Module Dell OptiPlex FX160 160 Service Manual Removing the NVRAM Module Replacing the NVRAM Module Removing the NVRAM Module 1 Perform the procedure in Before Working on Your Computer 2 Remove the hard drive bracket assembly if installed see Removing the Hard Drive Bracket Assembly 3 Remove the screw that secures the NVRAM module to the system board with a Phillips 1 screwdriver __ wrawmoae SSCS id 4 Lift the NVRAM module straight up from the system board Replacing the NVRAM Module 1 Align the NVRAM module connectors with the connectors on the system board and push down see System Board Connectors 2 Secure the NVRAM module to the syst
31. efer to BIOS Setup Utility Options for more information 1 Perform the procedure in Before Working on Your Computer 2 Remove the hard drive bracket assembly if installed Removing the Hard Drive Bracket Assembly 3 Remove the NVRAM module if installed see Removing the NVRAM Module 4 Remove the wireless card if installed see Removing the Wireless Card 5 Remove the memory module s see Removing a Memory Module 6 Remove the processor heatsink assembly see Removing the Processor Heatsink Assembly 7 Remove the I O board see Removing the I O Board 8 Disconnect the I O board cables from the system board 9 Disconnect the 12V power supply connector from the system board see System Board Connectors 10 Remove the cable guide see Removing the Cable Guide 11 Remove the two screws on the back corners of the system board that secure it to the chassis cable guide retaining screw system board retaining screw 2 K NOTE When removing the system board from the chassis the thermal gap pad between the chassis and the processor may not allow the system board to lift out freely You may have to break the bond between the gap pad and the bottom of the system board Keep the gap pad with the chassis 12 Carefully lift the front edge of the system board remove the board from the chassis Replacing the System Board 1 Move the system board into the chassis at about a 30 d
32. egree angle aligning the connectors on the back edge of the board with the cutouts on the back panel then lower the system board into place 2 Replace the cable guide see Replacing the Cable Guide 3 Replace the two screws on the back corners of the system board that secure it to the chassis see System Board Connectors 4 Connect the 12V power supply connector to the system board 5 Replace the I O board see Replacing the O Board 6 Connect the I O board cables to the system board 7 Replace the cable guide see Replacing the Cable Guide 8 Replace the memory module s see Replacing a Memory Module 9 Replace the wireless card if it was removed see Replacing the Wireless Card 10 Replace the NVRAM module if it was removed see Replacing the NVRAM Module 11 Replace the processor heatsink assembly see Replacing the Processor Heatsink Assembly 12 Replace the hard drive bracket assembly if it was removed see Replacing the Hard Drive Bracket Assembly 13 Perform the procedure in After Working on Your Computer 14 Restart your computer and enter the BIOS setup to configure parameter settings as needed see Entering the BIOS Setup Utility Back to Contents Page Back to Contents Page System Setup Dell OptiPlex FX160 160 Service Manual Overview Boot Sequence Entering the BIOS Setup Utility o Clearing Forgotten Passwords BIOS Setup U
33. ell Diagnostics see Dell Diagnostics If you experience other memory problems 1 Reseat the memory modules see Memory to ensure that your computer is successfully communicating with the memory Ensure that you are following the memory installation guidelines see Memory Ensure that the memory you are using is supported by your computer For more information about the type of memory supported by your computer see Memory Run the Dell Diagnostics see Dell Diagnostics Mouse Problems A WARNING Before working inside your computer read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_ compliance Check the mouse cable Ensure that the cable is not damaged or frayed and check cable connectors for bent or broken pins Straighten any bent pins 1 Remove any mouse extension cables and connect the mouse directly to the computer Verify that the mouse cable connector is seated properly Restart the computer 1 Simultaneously press lt Ctrl gt lt Esc gt to display the Start menu 2 Press lt u gt press the up and down arrow keys to highlight Shut down or Turn Off and then press lt Enter gt 3 After the computer turns off reconnect the mouse cable 4 Turn on the computer Test the mouse Connect a properly working mouse to the computer then try using the mouse Check the
34. em board with the screw 3 Replace the hard drive bracket assembly if it was removed see Replacing the Hard Drive Bracket Assembly 4 Perform the procedure in After Working on Your Computer Back to Contents Page Back to Contents Page Power Supply Dell OptiPlex FX160 160 Service Manual Removing the Power Supply Replacing the Power Supply Removing the Power Supply 1 Perform the procedure in Before Working on Your Computer A WARNING The power supply can become very hot during normal operation Allow the power supply to cool before touching it 2 Disconnect the 12V power supply connector from the system board see System Board Connectors power supply 12V connector back panel screw power supply 4 chassis screw 3 Remove the back panel screw 4 Remove the chassis screw 5 Slide the power supply slightly toward the front of the computer and lift up out of the chassis Replacing the Power Supply 1 Place the power supply in the chassis and slide it back against the back panel 1 back panel screw 2 chassis screw 2 Secure the power supply with a back panel screw and the chassis screw 3 Connect the 12V power supply connector to the system board see System Board Connectors 4 Perform the procedure in After Working on Your Computer Back to Contents Page Back to Contents Page Reinstalling Software Dell OptiPlex FX
35. eplacing a Memory Module and restart the computer If the computer starts normally continue to install additional memory modules one at a time until you have identified a faulty module or reinstalled all modules without error If available install working memory of the same type into your computer see Memory If the problem persists contact Dell see Contacting Dell Contact Dell see Contacting Dell Ensure that no special requirements for memory module connector placement exist see Memory Ensure that the memory you are using is supported by your computer see Memory If the problem persists contact Dell see Contacting Dell Contact Dell see Contacting Dell If a hard drive is installed reseat the drive s power and data cable connectors see Hard Drive Assembly Optional and restart your computer If a NVRAM module is installed reseat the module see NVRAM Module and restart your computer If there is an error message on the screen identifying a problem with a device such as the hard drive check the device to make sure it is functioning properly If the operating system is attempting to boot from a device such as a CD DVD drive check BIOS settings to ensure the boot sequence is correct for the devices installed on your computer If the problem persists contact Dell see Contacting Dell Your computer may emit a series of beeps during start up if the monitor cannot display errors or problems For exa
36. es and or other countries Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products Dell Inc disclaims any proprietary interest in trademarks and trade names other than its own September 2009 Rev A01 Back to Contents Page Back to Contents Page Troubleshooting Dell OptiPlex FX160 160 Service Manual Tools Dell Diagnostics Solving Problems Dell Technical Update Service WARNING Before working inside your computer read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_ compliance A WARNING Always unplug your computer from the electrical outlet before opening the computer cover Tools Power Lights The power button light located on the front of the computer illuminates and blinks or remains solid to indicate different states 1 If the power light is blue and the computer is not responding see Diagnostic Lights If the power light is blinking blue the computer is in standby mode Press a key on the keyboard move the mouse or press the power button to resume normal operation If the power light is off the computer is either turned off or is not receiving power o Reseat the power cable into both the power connector on the back of the computer and the electrical outlet o If the computer is pl
37. etal tab on the back panel WARNING Ensure that the antenna wires are in the center of the antenna bushing before pressing the bushing tabs together If the wires are pushed to the side they may become damaged when the bushing tabs are pressed 5 On the inside of the chassis squeeze the bushings together and at the same time carefully pull the antenna out the back of the computer 1 2 wireless antenna 2 antenna holder 1 antenna bushing tabs 2 a metal tab over wire mesh Replacing the Antenna 1 Remove the plug if installed from the opening for the antenna in the back panel 2 If missing install an antenna holder in the opening for the antenna in the back panel 3 Route the antenna wires through the antenna holder on the back of the chassis 4 Align the antenna bushing with the antenna holder of the back panel so that when you flip up the antenna it will be above the computer when the computer is in vertical orientation 5 Push the antenna bushing tabs through the antenna holder until the tabs snap into place antenna holder 2 bushing tabs 6 Replace the WLAN card see Replacing the Wireless Card 7 Route the antenna cable under the tab on the back of the chassis so that the wire mesh surrounding the cable is under the tab 8 Replace the hard drive bracket assembly if it was removed see Replacing the Hard Drive Bracket Assembly 9 Perform the procedure in After Working on
38. ft Windows Operating Systems on Hard Drives 4 NOTE The procedures in this document were written for the Windows default view and may not apply if you set your Dell computer to the Windows Classic view Starting System Restore Windows XP 1 Click Start All Programs Accessories System Tools System Restore 2 Click either Restore my computer to an earlier time or Create a restore point 3 Click Next and follow the remaining on screen prompts Windows Vista 1 Click the Windows Vista Start button 2 In the Start Search box type System Restore and press lt Enter gt NOTE The User Account Control window may appear If you are an administrator on the computer click Continue otherwise contact your administrator to continue the desired action 3 Click Next and follow the remaining prompts on the screen Undoing the Last System Restore Windows Vista Only CAUTI ON Before you undo the last system restore save and close all open files and exit any open programs Do not alter open or delete any files or programs until the system restoration is complete 1 Click the Windows Vista Start button 2 In the Start Search box type System Restore and press lt Enter gt 3 Click Undo my last restoration and click Next Restoring Your Operating System Using the Operation System Media Before you Begin If you are considering reinstalling the Windows operating system to correct a problem with a newly installed dri
39. he Regulatory Compliance Homepage at www dell com regulatory_compliance 1 Perform the procedure in Before Working on Your Computer K NOTE The computer must be disconnected from the electrical outlet to clear the CMOS setting 2 Reset the current CMOS settings a Locate the clear CMOS jumper RTCRST pins and the password jumper PSWD pins on the system board see System Board Connectors b Remove the jumper from the password jumper PSWD pins and place it on the clear CMOS jumper RTC_RST pins c Wait 30 seconds d Remove the jumper from the clear CMOS jumper RTC_RST pins and place it onto the password jumper PSWD pins 3 Perform the procedure in After Working on Your Computer 4 Reboot your computer 5 Your computer will emit beeps and then issue a CMOS checksum error Press lt F1 gt to continue Flashing the BIOS A CAUTION When installing BIOS software use only the BIOS software indicated for your computer The BIOS Setup Utility resides within the BIOS on the system board If you install a new system board you may need to update or flash the BIOS 1 Turn on the computer 2 Locate the latest BIOS update file for your computer at support dell com 3 Click Download Now to download the file 4 Ifthe Export Compliance Disclaimer window appears click Yes Accept this Agreement The File Download window appears 5 Click Save this program to disk and then click OK The Save In wind
40. he program documentation for installation instructions Windows Vista 1 Click Start Control Panel Programs Programs and Features 2 Select the program you want to remove 3 Click Uninstall 4 See the program documentation for installation instructions drive letter is not accessible The device is not ready The drive cannot read the disk Insert a disk into the drive and try again Insert bootable media Insert a bootable floppy disk CD or DVD Non system disk error Remove the floppy disk from the floppy drive and restart your computer Not enough memory or resources Close some programs and try again Close all windows and open the program that you want to use In some cases you may have to restart your computer to restore computer resources If so run the program that you want to use first Operating system not found Contact Dell see Contacting Dell Keyboard Problems WARNI NG Before working inside your computer read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_compliance Check the keyboard cable Ensure that the keyboard cable is firmly connected to the computer 1 Shut down the computer reconnect the keyboard cable and then restart the computer Ensure that the cable is not damaged or frayed and check cable connectors for bent or broken pins Straighten
41. horizontal position 3 If necessary move the antenna so that it does not obstruct access to the cover screw 4 Remove the two screws from the back of the computer 5 Slide the cover toward the front of the computer and lift it off 1 Pa kh7 f security cable slot Replacing the Computer Cover 1 Place the computer in a horizontal position 2 Place the computer cover on top of the computer The tab with the security cable slot should be toward the back of the computer and the cover should be approximately 1 4 inch from the system lock tabs being aligned 3 Slide the cover toward the back of the computer until the system lock tabs are aligned 4 Replace the two screws that secure the cover to the chassis 5 Reattach the security cable to your computer if necessary Removing the Side Cover 1 Lift the back edge of the side cover away from the chassis then slip the hooks under the front edge of the side cover out of the slots on the side of the chassis 1 side cover 2 side cover hooks slots Replacing the Side Cover 1 With the side cover at a 30 degree angle to the chassis slip the hooks under the front edge of the side cover into the slots for the side cover on the left side of the chassis 2 Swing the back edge of the side cover into the chassis to engage the pegs under the back edge of the cover with the chassis retainers 1 peg 2 peg retai
42. ing services are not always available in all locations outside the continental U S Call your local Dell representative for information on availability Technical Support and Customer Service Dell s support service is available to answer your questions about Dell hardware Our support staff uses computer based diagnostics to provide fast accurate answers To contact Dell s support service see Before You Call and then see the contact information for your region or go to support dell com DellConnect DellConnect is a simple online access tool that allows a Dell service and support associate to access your computer through a broadband connection diagnose your problem and repair it all under your supervision For more information go to support dell com and click DellConnect Online Services You can learn about Dell products and services at the following websites www dell com www dell com ap Asian Pacific countries only www dell com jp Japan only www euro dell com Europe only www dell com la Latin American and Caribbean countries www dell ca Canada only You can access Dell Support through the following websites and e mail addresses Dell Support websites support dell com support jp dell com Japan only support euro dell com Europe only Dell Support e mail addresses mobile_support us dell com support us dell com la techsupport dell com Latin America and Caribbean countries only apsupport dell com Asian P
43. is field appears on the left side of the BIOS Setup Utility screen Option Field This field contains information about each option In The field is a scrollable list containing parameters that define the configuration of this field you can view your current setting options and default and your computer make changes to your settings Scroll up and down the list with the up and down arrow keys As an option is Key Functions This field appears below the Option Field and lists highlighted the Option Field displays more information about that option and the keys and their functions within the active options list option s current and available settings BIOS Setup Utility Options K NOTE Depending on your computer and installed devices the items listed in this section may not appear or may not appear exactly as listed System System Time Allows the user to set the system time and date from within the BIOS System Date System Info Lists system information such as the computer name and other system specific information It includes the BIOS version number and the service tag and asset number for support purposes Processor Identifies whether the computer s processor supports Hyper Threading and lists the processor type processor bus speed processor ID Info clock speed and L2 cache Memory Info Indicates amount of installed memory memory speed channel mode and type of memory installed Boot Seque
44. ive The computer may receive its operating system from a network drive such as an ImageServer Changing Boot Sequence for Future Boots When establishing the boot sequence first establish the boot order of devices within device type groups then select the boot order of device types 1 Enter the BIOS Setup Utility see Entering the BIOS Setup Utility 2 Use the left and right arrow keys to navigate to the System screen 3 Use the down arrow key to highlight Boot Sequence and press lt Enter gt to open the sub screen K NOTE Write down your current boot sequence in case you want to restore it 4 Set up the boot priority of devices in device types a Use the down and up arrow keys to highlight Removable Drives and press lt Enter gt If a drive is not installed press lt Esc gt to return to the Boot Sequence sub screen b On the Removable Drives screen use the up and down arrow keys to highlight 1st Drive and then press lt Enter gt c In the Options pop up window use the up and down arrow keys to highlight the preferred first removable device or select Off to disable it and then press lt Enter gt Repeat this sub step for the 2nd 3rd etc Drives if listed Press lt Esc gt to return to the Boot Sequence sub screen d Repeat this step for each of the remaining device types Hard Disk Drives USB Drives CD DVD Drives and Network Drives 5 Set up the boot priority of device types a On the Boo
45. m For the telephone number to call for your region or to speak to a sales specialist see Contacting Dell Returning Items for Warranty Repair or Credit Prepare all items being returned whether for repair or credit as follows 1 Call Dell to obtain a Return Material Authorization Number and write it clearly and prominently on the outside of the box For the telephone number to call for your region see Contacting Dell Include a copy of the invoice and a letter describing the reason for the return 2 Include a copy of the Diagnostics Checklist see Diagnostics Checklist indicating the tests that you have run and any error messages reported by the Dell Diagnostics see Dell Diagnostics on page 38 3 Include any accessories that belong with the item s being returned power cables software floppy disks guides and so on if the return is for credit 4 Pack the equipment to be returned in the original or equivalent packing materials You are responsible for paying shipping expenses You are also responsible for insuring any product returned and you assume the risk of loss during shipment to Dell Collect On Delivery C O D packages are not accepted Returns that are missing any of the preceding requirements will be refused at Dell s receiving dock and returned to you Before You Call NOTE Have your Express Service Code ready when you call The code helps Dell s automated support telephone system direct your call more
46. m only Setup lock SETUP_LOCK see System Board Connectors is a hardware feature that interacts with the settings of the BIOS Admin Password option the BIOS Password Changes option and the hardware Password jumper PSWD to produce a specific behavior of the Setup screens The most common settings are isted in the table below Admin Password Changes Password J umper Setup Lock J umper Setup Behavior Password setting Installed Installed No User view Setup options only Administrator can modify Setup options Passwords cleared and cannot be set Cc Yes Unlocked Yes N A User can view and can only set change the System and HDD passwords Administrator can modify options after entering proper password Yes User view Setup options only Administrator can modify options after entering proper password Boot Sequence Your computer can boot from any of the following device types Removable Drives The computer attempts to boot from an external device such as a floppy drive Hard Disk Drive The computer attempts to boot from an internal drive such as the NVRAM module SATA 0 port or hard disk drive SATA 1 port CD DVD Drive The computer attempts to boot from the CD or DVD drive CD and DVD drives are external devices USB Drive The computer attempts to boot from a bootable USB drive Insert the memory device into a USB port and restart the computer Network Dr
47. mouse settings Windows XP and Windows XP Embedded 1 Click Start gt Control Panel 2 Ifthe Control Panel window appears in Category View Pick a category switch to Classic View icon view 3 Click Mouse 4 Adjust the settings as needed Windows Vista 1 Click Start Control Panel Hardware and Sound gt Mouse 2 Adjust the settings as needed Reinstall the mouse driver See Reinstalling Drivers and Utilities Run the Hardware Troubleshooter See Hardware Troubleshooter Network Problems WARNING Before working inside your computer read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_compliance Check the network activity indicator on the front of the computer If the activity indicator is off the network is not active Check the network cable connection on the back of the computer to ensure the connector is seated properly Check the network cable connector Ensure that the network cable is firmly inserted into the network connector on the back of the computer and the network jack Check the network lights on the back of the computer If the Activity LED flashes yellow with network activity and the Link LED is Green indicates a 10 Mbps connection Orange indicates a 100 Mbps connection Yellow indicates a 1000 Mbps connection If either the Activity LED
48. mple one possible beep code may consist of three short repeated beeps indicating that the computer has encountered a possible system board failure If your computer emits a series of beeps during start up 1 Write down the beep code 2 Run the Dell Diagnostics to further identify the problem see Dell Diagnostics Code repetitive short beeps Description BIOS checksum failure l Possible system board failure No memory modules are 1 detected Suggested Resolution Contact Dell see Contacting Dell If two memory modules are installed remove the modules see Removing a Memory Module then reinstall one module see Replacing a Memory Module and restart the computer If the computer starts normally continue to install additional memory modules one at a time until you have identified a faulty module or reinstalled all modules without error If available install working memory of the same type into your computer see Memory If the problem persists contact Dell see Contacting Dell 3 Possible system board If the problem persists contact Dell see Contacting Dell ailure Time Of Day Clock test ailure Keyboard controller test ailure 4 RAM Read Write failure Ensure that no special requirements for memory module connector placement exist see Memory Ensure that the memory you are using is supported by your computer see Memory If the problem persists co
49. n the BIOS Setup Utility and is active K NOTE If your computer does not display a screen image contact Dell see Contacting Dell 1 Ensure that the computer is connected to an electrical outlet that is known to be working properly 2 Turn on or restart your computer 3 When the DELL logo appears press lt F12 gt immediately K NOTE Keyboard failure may result when a key is held down for extended periods of time To avoid possible keyboard failure press and release lt F12 gt in even intervals to open the Boot Device Menu K NOTE If you wait too long and the operating system logo appears allow the operating system to boot then shut off your computer and try again 4 Use the up and down arrow keys to select PSA from the boot menu and then press lt Enter gt The computer runs the PSA Pre boot System Assessment a series of initial tests of your system board keyboard display memory hard drive etc K NOTE The Pre boot System Assessment may take several minutes to complete Answer any questions that appear If prompted opt to run all memory tests If failures are detected write down the error code s and see Contacting Dell If the Pre boot System Assessment completes successfully the following message appears Booting Dell Diagnostic Utility Partition Press any key to continue K NOTE If you see a message stating that no diagnostics utility partition has been found run the Dell Diagnostics f
50. nce Specifies the boot sequence for device types Drives Displays the SATA drives in the system SATA 0 NVRAM SATA 1 hard disk drive drive operation and SMART reporting state Onboard Devices Displays the enable status of system board components Performance Displays the enable status of the hyperthreading feature CPUID value and HDD acoustic mode Security Displays the enable status of passwords controlling access to BIOS setup and hard disk drive Power Management AC Recovery Specifies how the system reacts after a power loss Off On Last previous state Auto Power On Specifies when to use the Auto Power Time setting Off Everyday Weekdays Auto Power Specifies a time to turn the system on Time Low Power Allows the NIC to be disabled when the system is in hibernate mode or off Mode Remote Wake Allows the system to wake from suspend state This option is dependent on the setting of other options Up Suspend Mode Selects the power management suspend mode Maintenance Displays the service tag ASF power management and Event log ImageServer Specifies network location for an mageServer and enables On demand Desktop Streaming ODDS settings POST Behavior Specifies options for the Fast Boot Numlock key POST hotkeys and keyboard error reporting during startup Setup Lock K NOTE The Setup Lock feature is available on the OptiPlex FX160 syste
51. ner 2 2 3 side cover hooks 2 a side cover hook slots 2 Back to Contents Page Back to Contents Page Finding Information Dell OptiPlex FX160 160 Service Manual K NOTE Some features or media may be optional and may not ship with your computer Some features or media may not be available in certain countries K NOTE Additional information may ship with your computer Document Media Label Service Tag Express Service Code The Service Tag Express Service Code is located on your computer and on the BIOS Setup Utility screen Drivers and Utilities Media The Drivers and Utilities media is a CD or DVD that may have shipped with your computer Operating System Media The Operating System media is a CD or DVD that may have shipped with your computer Safety Regulatory Warranty and Support Documentation This type of information may have shipped with your computer For additional regulatory information see the Regulatory Compliance Homepage on www dell com at the following location www dell com regulatory_compliance Dell Technology Guide The Dell Technology Guide is available at support dell com Microsoft Windows License Label Your Microsoft Windows License is located on your computer Back to Contents Page Contents Use the Service Tag to identify your computer when you use support dell com or contact support Enter the Expres
52. ntact Dell see Contacting Dell 5 Real time clock failure Replace the battery see Replacing the Coin Cell Battery Possible battery or If the problem persists contact Dell see Contacting Dell system board failure 6 Video BIOS Test Failure Contact Dell see Contacting Dell 7 CPU Cache test failure Contact Dell see Contacting Dell System Messages NOTE If the message you received is not included below see the documentation for either the operating system or the program that was running when the message appeared Alert Previous attempts at booting this system have failed at checkpoint nnnn For help in resolving this problem please note this checkpoint and contact Dell Technical Support The computer failed to complete the boot routine three consecutive times for the same error see Contacting Dell for assistance CMOS checksum error Possible motherboard failure or RTC battery low Replace the battery see Coin Cell Battery or see Contacting Dell for assistance CPU fan failure Replace the CPU fan see Removing the Hard Drive Fan Diskette Drive 0 seek failure A cable may be loose or the computer configuration information may not match the hardware configuration Check HDD cable connections if installed Removing the Hard Drive Bracket Assembly and reseat the NVRAM module if installed see Removing the NVRAM Module Diskette read failure The floppy di
53. nternet Ensure that you have subscribed to an Internet provider With the Outlook Express e mail program open click File If Work Offline has a checkmark next to it click the checkmark to remove it and connect to the Internet For help contact your Internet service provider Error Messages WARNING Before working inside your computer read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_compliance If the error message is not listed see the documentation for the operating system or the program that was running when the message appeared A filename cannot contain any of the following characters lt gt Do not use these characters in filenames A required DLL file was not found The program that you are trying to open is missing an essential file To remove and then reinstall the program Windows XP and XP Embedded 1 Attempt to remove the program with the program s uninstall utility if provided If that is unsuccessful continue with the following steps 2 Log in to the system as a user with administrative privileges 3 Attempt to remove the program with the program s uninstall utility If that is unsuccessful continue with the following steps 4 Click Start Control Panels Add or Remove Programs 5 Click the program you want to remove 6 Click Remove or Change Remove 7 See t
54. oard A WARNING The heatsink can become very hot during normal operation Allow the heatsink to cool before touching it 4 Lift the processor heatsink assembly out of the computer Replacing the Processor Heatsink Assembly CAUTION Apply new thermal grease to the heatsink surface when installing the heatsink assembly onto a different system board New thermal grease is critical for ensuring adequate thermal bonding which is necessary for optimal processor performance 1 If installing the heatsink assembly onto a different system board clean the thermal interface material or thermal grease from the surface of the heatsink and apply new thermal grease as needed 2 Align the two captive screws on the processor heatsink assembly with the screw holes on the system board 3 Tighten the two captive screws to secure the processor heatsink assembly to the system board 4 Replace the hard drive bracket assembly if it was removed see Replacing the Hard Drive Bracket Assembly 5 Perform the procedure in After Working on Your Computer Back to Contents Page Back to Contents Page Getting Help Dell OptiPlex FX160 160 Service Manual Obtaining Assistance Problems With Your Order Product Information Returning Items for Warranty Repair or Credit Before You Call Contacting Dell Obtaining Assistance WARNING Before working inside your computer read the safety information that shipped with your com
55. ommercially available disc cleaning materials to ensure the disc and optical drive are clean Run the Hardware Troubleshooter See Hardware Troubleshooter Run the Dell Diagnostics See Dell Diagnostics Optical drive problems optional external K NOTE High speed optical drive vibration is normal and may cause noise which does not indicate a defect in the drive or the media K NOTE Because of different regions worldwide and different disc formats not all DVD titles work in all DVD drives Adjust the Windows volume control Click the speaker icon in the lower right corner of your screen Ensure that the volume is turned up by clicking the slidebar and dragging it up Ensure that the sound is not muted by clicking any boxes that are checked Check the speakers See Sound and Speaker Problems Problems writing to an optical drive Close other programs The optical drive must receive a steady stream of data during the writing process If the stream is interrupted an error occurs Try closing all programs before you write to the optical drive Turn off standby mode in Windows before writing to a disc Search for the keyword standby in Windows Help and Support for information on power management modes Hard drive problems Run Check Disk Windows XP Extended 1 Log in to the system as a user with administrative privileges 2 Right click the Start button and click Explore 3 In the
56. on a floppy disk CD or DVD Check the software documentation If necessary uninstall and then reinstall the program A program is designed for an earlier Windows operating system Run the Program Compatibility Wizard Windows XP Embedded A Program Compatibility Wizard is not provided within Windows XP Embedded It is available through an Internet connection to the Microsoft website To use this feature 1 Click Start gt Control Panel Help and Support 2 Under the Pick a task heading click Find compatible hardware and software for Window XP 3 Follow the instructions on the screen Windows XP The Program Compatibility Wizard configures a program so that it runs in an environment similar to non XP operating system environments 1 Click Start gt All Programs Accessories Program Compatibility Wizard Next 2 Follow the instructions on the screen Windows Vista The Program Compatibility Wizard configures a program so that it runs in an environment similar to non Windows Vista operating system environments 1 Click Start Control Panel Programs Use an older program with this version of Windows 2 In the welcome screen click Next 3 Follow the instructions on the screen A solid blue screen appears Turn the computer off If you are unable to get a response by pressing a key on your keyboard or moving your mouse press and hold the power button for at least 8 to 10 seconds until the computer turns off and
57. ool before touching them CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product A CAUTION To avoid electrostatic discharge ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface such as a connector on the back of the computer A CAUTION When handling your computer use care not to damage the wireless antenna CAUTION Handle components and cards with care Do not touch the components or contacts on a card Hold a card by its edges or by its metal mounting bracket Hold a component such as a processor by its edges not by its pins CAUTION When disconnecting a cable pull on the cable s connector or on its strain relief loop not on the cable itself For cable connectors with locking tabs press inward on the locking tabs to release the connector When connecting a cable ensure that the connectors are correctly oriented and aligned to avoid damage to the connector and or the connector s pins 1 Ensure that the work surface is flat and clean to prevent the computer surfaces from being scratched 2 Shut down your computer In Microsoft
58. or Link LED is off no network communication is occurring Replace the network cable Restart the computer and log on to the network again Check your network settings Contact your network administrator or the person who set up your network to verify that your network settings are correct and that the network is functioning Run the Hardware Troubleshooter See Hardware Troubleshooter Power Problems WARNING Before working inside your computer read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_compliance If the power light is blue and the computer is not responding See Diagnostic Lights If the power light is blinking blue The computer is in standby mode Press a key on the keyboard move the mouse or press the power button to resume normal operation If the power light is off The computer is either turned off or is not receiving power Reseat the power cable in the power connector on the back of the computer and the electrical outlet Bypass power strips power extension cables and other power protection devices to verify that the computer turns on properly Ensure that any power strips being used are plugged into an electrical outlet and are turned on Ensure that the electrical outlet is working by testing it with another device such as a lamp Ensure that the 12V power cable
59. ow appears 6 Click the down arrow to view the Save In menu select Desktop and then click Save The file downloads to your desktop 7 Click Close if the Download Complete window appears The file icon appears on your desktop and is titled the same as the downloaded BIOS update file 8 Double click the file icon on the desktop and follow the instructions on the screen Back to Contents Page Back to Contents Page Dell OptiPlex FX160 160 Service Manual K NOTE A NOTE indicates important information that helps you make better use of your computer A CAUTION A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed A WARNING A WARNING indicates a potential for property damage personal injury or death If you purchased a Dell n Series computer any references in this document to Microsoft Windows operating systems are not applicable Information in this document is subject to change without notice 2008 Dell Inc All rights reserved Reproduction of this material in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo and OptiPlex are trademarks of Dell Inc Intel is registered trademarks of Intel Corporation in the U S and other countries Microsoft Windows Windows Vista the Windows Start button and Outlook are registered trademarks of Microsoft Corporation in the United Stat
60. pe of device for which you are installing the driver for example Audio or Video 4 Double click the name of the device for which you are installing the driver 5 Click the Driver tab Update Driver gt Browse my computer for driver software 6 Click Browse and browse to the location to which you previously copied the driver files 7 Click the name of the driver gt OK gt Next 8 Click Finish and restart your computer Restoring Your Operating System Depending on your system configuration you can restore your operating system in the following ways For systems with the operating system installed on NVRAM module the operating system can be re imaged 1 Microsoft Windows System Restore available only on computers that have hard drives and are running Windows Vista returns your computer to an earlier operating state without affecting data files Use System Restore as the first solution for restoring your operating system and preserving data files If you received the Operating System media with your computer you can use it to restore your operating system However using the Operating System media deletes all data on the hard drive This option requires an external optical drive to run the media Re imaging Operating Systems Installed on NVRAM To restore update or install an operating system installed on the NVRAM module refer to the re imaging documentation for your computer at support dell com Restoring Microso
61. privileges you must be logged into the operating system as a user with administrative level privileges If you are logged into the system with user level privileges you can change only your password Windows XP Embedded 1 Click Start gt Control Panel 2 Ifthe Control Panel window appears in Category View Pick a category switch to Classic View icon view 3 Click Administrative Tools gt UserManager 4 Inthe left pane click either Users or Groups then double click the name whose attributes you want to change Windows XP 1 Click Start Control Panel 2 If the Control Panel window appears in Category View Pick a category switch to Classic View icon view 3 Click User Accounts 4 Click the User Name whose password or privileges you want to change and follow the on screen instructions Windows Vista 1 Click the Windows Vista Start button 2 Click Control Panel User Accounts 3 Click the item on the screen that you want to change Back to Contents Page Back to Contents Page Computer Stand Dell OptiPlex FX160 160 Service Manual Removing the Computer Stand Replacing the Computer Stand Removing the Computer Stand 1 Gently press down on the metal tab at the back of the computer 2 Slide the stand toward the back of the computer approximately 1 4 of an inch 3 Remove the stand from the computer Replacing the Computer Stand 1 Grasp the computer by th
62. puter 2 Remove the hard drive bracket assembly see Removing the Hard Drive Bracket Assembly 3 Disconnect the SATA data power cable from the hard drive 4 Remove the four screws that secure the hard drive to the hard drive bracket assembly x screws 4 2 hard drive connector 1 rubber grommets 4 a hard drive bracket assembly 5 Lift the hard drive out of the assembly Replacing the Hard Drive NOTE Replacement hard drive kits may be shipped with rubber grommets These grommets must be replaced if any are damaged or missing from the hard drive bracket assembly 1 Replace all rubber grommets on the hard drive bracket that are damaged or missing 2 Place the hard drive in the carrier with the label facing up and the cable connectors toward the open end of the bracket 3 Secure the hard drive to the bracket assembly affixing the four screws through the rubber grommets 4 Connect the SATA data power cable to the hard drive K NOTE Ensure that the SATA power cable is routed under the hard drive bracket cable retaining clip 5 Replace the hard drive bracket assembly see Replacing the Hard Drive Bracket Assembly 6 Perform the procedure in After Working on Your Computer Removing the Hard Drive Fan 1 Perform the procedure in Before Working on Your Computer 1 Remove the hard drive bracket assembly see Removing the Hard Drive Bracket Assembly 2 Remove the
63. puter For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_ compliance If you experience a problem with your computer you can complete the following steps to diagnose and troubleshoot the problem 1 See Solving Problems on page 43 for information and procedures that pertain to the problem your computer is experiencing 2 See Dell Diagnostics on page 38 for procedures on how to run Dell Diagnostics 3 Fill out the Diagnostics Checklist 4 Use Dell s extensive suite of online services available at Dell Support support dell com for help with installation and troubleshooting procedures See Online Services for a more extensive list of Dell Support online 5 If the preceding steps have not resolved the problem see Contacting Dell K NOTE Call Dell Support from a telephone at or near the affected computer so that the support staff can assist you with any necessary procedures K NOTE Dell s Express Service Code system may not be available in all countries When prompted by Dell s automated telephone system enter your Express Service Code to route the call directly to the proper support personnel If you do not have an Express Service Code open the Dell Accessories folder double click the Express Service Code icon and follow the directions For instructions on using the Dell Support see Technical Support and Customer Service K NOTE Some of the follow
64. r Swap the computer and monitor power cables to determine if the monitor s power cable is defective 1 Check the connectors for bent or broken pins it is normal for monitor cable connectors to have missing pins Check the monitor power light If the power light is lit or blinking the monitor has power 1 If the power light is off firmly press the button to ensure that the monitor is turned on If the power light is blinking press a key on the keyboard or move the mouse to resume normal operation Test the electrical outlet Ensure that the electrical outlet is working by testing it with another device such as a lamp Check the diagnostic lights See Diagnostic Lights Check the monitor settings See the monitor documentation for instructions on adjusting the contrast and brightness demagnetizing degaussing the monitor and running the monitor self test Move the monitor away from external power sources Fans fluorescent lights halogen lamps and other electrical devices can cause the screen image to appear shaky Turn off nearby devices to check for interference Rotate the monitor to eliminate sunlight glare and possible interference Adjust the Windows display settings Windows XP and Windows XP Embedded 1 Right click anywhere on the system desktop not on an icon or within any window and click Properties 2 Click the Settings tab 3 Try different settings for Screen resolution and Color quality
65. rdware Troubleshooter list select the option that best describes the problem and click Next to follow the remaining troubleshooting steps Microsoft Windows Vista 1 Click the Windows Vista start button 6 and click Help and Support 2 Type hardware troubleshooter in the search field and press lt Enter gt to start the search 3 Inthe search results select the option that best describes the problem and follow the remaining troubleshooting steps Dell Diagnostics WARNING Before working inside your computer read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_compliance When to Use the Dell Diagnostics If you experience a problem with your computer perform the checks in Troubleshooting and then run the Dell Diagnostics before contacting Dell for assistance Start the Dell Diagnostics from your hard drive or from the Drivers and Utilities media provided with your computer K NOTE The Drivers and Utilities media is optional and may not ship with your computer An external optical drive is required to use this media K NOTE The Dell Diagnostics only operate on Dell computers Starting the Dell Diagnostics From Your Hard Drive Before running the Dell Diagnostics enter the BIOS Setup Utility to review your computer s configuration information and ensure that the device you want to test is displayed i
66. rom your Drivers and Utilities media see Starting the Dell Diagnostics From the Drivers and Utilities Media 5 Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive 6 Press lt Tab gt to select Test System and then press lt Enter gt K NOTE It is recommended that you select Test System to run a complete test on your computer Selecting Test Memory initiates the extended memory test which can take up to thirty minutes or more to complete When the test completes record the test results and then press any key to return to the previous menu 7 At the Dell Diagnostics Main Menu left click with the mouse or press lt Tab gt and then lt Enter gt to select the test you want to run see Dell Diagnostics Main Menu K NOTE Write down any error codes and problem descriptions exactly as they appear and follow the instructions on the screen 8 After all tests have completed close the test window to return to the Dell Diagnostics Main Menu 9 Close the main menu window to exit the Dell Diagnostics and restart the computer Starting the Dell Diagnostics From the Drivers and Utilities Media Before running the Dell Diagnostics enter the BIOS Setup Utility see Entering the BIOS Setup Utility to review your computer s configuration information and ensure that the device you want to test is displayed in the BIOS Setup Utility and is active 1 Connect an external optical drive
67. s captive screws 2 2 Carefully lift up the bracket assembly and disconnect the cables from the system board a Disconnect the hard drive SATA data cable from the system board b Disconnect the SATA hard drive power cable from the system board c Disconnect the hard drive fan cable from the system board Replacing the Hard Drive Bracket Assembly 1 Connect the hard drive cables to the system board see System Board Connectors a Connect the hard drive SATA data cable to the system board K NOTE Ensure that the SATA power cable is routed under the hard drive bracket cable retaining clip b Connect the SATA hard drive power cable to the system board c Connect the hard drive fan cable to the system board 2 Set the bracket assembly in place on the system board aligning the two captive screws in the bracket feet with the screw holes in the system board and the hole at the top of the bracket with the screw hole at the top of the chassis back panel K NOTE Check cable routing before securing the hard drive bracket to the system board Ensure that cables are not pinched when the bracket is in place 3 Tighten the two captive screws that secure the bracket assembly to the system board and replace the screw that secures the bracket to the back panel cable retaining clip 4 SATA data cable 5 ovacker screw captive screws Removing the Hard Drive 1 Perform the procedure in Before Working on Your Com
68. s Service Code to direct your call when contacting support NOTE Your Service Tag Express Service Code is located on your computer A diagnostic program for your computer Drivers for your computer NOTE Drivers and documentation updates can be found at support dell com Readme files NOTE Readme files may be included on your media to provide last minute updates about technical changes to your computer or advanced technical reference material for technicians or experienced users Reinstall your operating system Warranty information Terms and Conditions U S only Safety instructions Regulatory information Ergonomics information End User License Agreement About your operating system Using and maintaining devices Understanding technologies such as RAID Internet Bluetooth wireless technology e mail networking and more Provides your operating system product key Back to Contents Page Hard Drive Assembly Optional Dell OptiPlex FX160 160 Service Manual Removing the Hard Drive Bracket Assembly Replacing the Hard Drive Bracket Assembly Removing the Hard Drive Replacing the Hard Drive Removing the Hard Drive Fan Replacing the Hard Drive Fan Removing the Hard Drive Bracket Assembly 1 Loosen the two captive bracket screws on system board and remove the screw that secures the bracket to the back panel m SATA hard drive power cable 2 saan i i
69. sk may be defective or a cable may be loose Check the cable connections to the floppy disk device Hard disk read failure Possible HDD failure during HDD boot test see Contacting Dell for assistance Check HDD cable connections if installed Removing the Hard Drive Bracket Assembly and reseat the NVRAM module if installed see Removing the NVRAM Module Keyboard failure Keyboard failure or keyboard cable loose see Keyboard Problems No boot device available The system cannot detect a bootable device or partition If the NVRAM module is your boot device ensure that it is properly seated see NVRAM Module If the floppy drive is your boot device ensure that the cables are connected and that a bootable floppy disk is in the drive If the hard drive is your boot device ensure that the cables are connected and that the drive is installed properly and partitioned as a boot device see Hard Drive Assembly Optional Enter the BIOS Setup Utility and ensure that the boot sequence information is correct see Entering the BIOS Setup Utility No timer tick interrupt A chip on the system board might be malfunctioning or motherboard failure see Contacting Dell for assistance Non system disk or disk error Replace the floppy disk with one that has a bootable operating system or remove the floppy disk and restart the computer Not a boot diskette Insert a bootable floppy disk and restart your computer
70. ss lt Enter gt Clearing Forgotten Passwords WARNING Before working inside your computer read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_ compliance A CAUTION This process erases both the system and administrator passwords 1 Perform the procedure in Before Working on Your Computer 2 Remove the jumper from the password jumper PSWD pins on the system board see System Board Connectors 3 Perform the procedure in After Working on Your Computer 4 Restart your computer and allow it to boot to the operating system desktop 5 Shut down your computer 6 Perform the procedure in Before Working on Your Computer 7 Replace the jumper on the password jumper PSWD pins 8 Perform the procedure in After Working on Your Computer K NOTE This procedure enables the password feature When you enter the BIOS Setup Utility both system and administrator password options appear as Not Set meaning that the password feature is enabled but no password is assigned 9 Restart your computer and enter Setup see Entering the BIOS Setup Utility 10 Assign new system and or administrator password s Clearing CMOS Settings WARNI NG Before working inside your computer read the safety information that shipped with your computer For additional safety best practices information see t
71. t Sequence sub screen use the up and down arrow keys to highlight 1st Boot Device and press lt Enter gt to open the Options pop up window b In the Options pop up window use the up and down arrow keys to highlight the preferred 1st Boot Device type and press lt Enter gt The 1st Boot Device is the primary device type to boot from c Repeat this step for the 2nd 3rd 4th and 5th Boot Devices to establish the boot sequence order of device types the computer will attempt to boot from 6 Press lt F10 gt and then press lt Enter gt to save your settings and reboot your system Select Specific Boot Device During system startup you can select any bootable device such as an internal or external hard drive an external CD or DVD drive USB memory key or external floppy drive without changing the boot device sequence in the BIOS This feature is useful when booting to an external DVD drive to run Dell Diagnostics from the Dell Drivers and Utilities media and returning to your normal boot sequence during the next system startup 1 Turn on or restart your computer 2 When the Dell logo appears promptly press lt F12 gt repeatedly until the Boot Device Menu appears If you wait too long and the operating system logo appears continue to load the system until you see the operating system desktop Then shut down your computer and try again 3 Use the up and down arrow keys to select the device you want to boot to and then pre
72. the white antenna cable to the connector marked with the white triangle and connect the black antenna cable to the connector labeled with a black triangle 2 Insert the wireless card into the WLAN connector on the system board at a 45 degree angle 3 Press the card downward until the metal clip snaps into place 1 J antenna wires 2 tab and metal mesh sleeve 4 Route the antenna cable to ensure that the metal mesh sleeve on the cable is secured by the tab on the back panel 5 Replace the hard drive bracket assembly if it was removed see Replacing the Hard Drive Bracket Assembly 6 Perform the procedure in After Working on Your Computer Back to Contents Page
73. tility Screens Clearing CMOS Settings BIOS Setup Utility Options Flashing the BIOS Setup Lock Overview Use the BIOS Setup Utility to To change the system configuration information after you add change or remove any hardware in your computer Enable or disable system board devices Enable or disable security features Before you use the BIOS Setup Utility it is recommended that you write down the BIOS settings for future reference A CAUTION Unless you are an expert computer user do not change the settings for this program Certain changes can make your computer work incorrectly Entering the BIOS Setup Utility 1 Turn on or restart your computer 2 When the DELL logo is displayed promptly press lt F2 gt repeatedly until a BIOS screen opens K NOTE The Dell logo appears very quickly so you must watch for it to display If you press lt F2 gt before you are prompted the computer cannot acknowledge the keystroke 3 If you wait too long and the initial Dell screen closes allow the operating system to completely startup Then shut down your computer and try again BI OS Setup Utility Screens The BIOS Setup Utility screens display current or changeable configuration information for your computer Information on the screen is divided into three areas the options list active options field and key functions BIOS screen change screens with left and right arrow keys Options List Th
74. to return to the previous menu 10 At the Dell Diagnostics Main Menu left click with the mouse or press lt Tab gt and then lt Enter gt to select the test you want to run see Dell Diagnostics Main Menu K NOTE Write down any error codes and problem descriptions exactly as they appear and follow the instructions on the screen 11 After all tests have completed close the test window to return to the Dell Diagnostics Main Menu 12 Close the main menu window to exit the Dell Diagnostics and restart the computer 13 Remove the Drivers and Utilities media from the optical drive Dell Diagnostics Main Menu After the Dell Diagnostics loads the following menu appears Option Function Test Memory Run the stand alone memory test Test System Run system diagnostics Exit the diagnostics Press lt Tab gt to select the test you want to run and then press lt Enter gt NOTE It is recommended that you select Test System to run a complete test on your computer Selecting Test Memory initiates the extended memory test which can take up to thirty minutes or more to complete When the test completes record the test results and then press any key to return to this menu After Test System is selected the following menu appears Option Function Express Test Performs a quick test of devices in the system This typically can take 10 to 20 minutes NOTE The Express Test requires no interaction on
75. to the computer 2 Insert the Drivers and Utilities media into the optical drive 3 Restart your computer 4 When the DELL logo appears press lt F12 gt immediately NOTE Keyboard failure may result when a key is held down for extended periods of time To avoid possible keyboard failure press and release lt F12 gt in even intervals to open the Boot Device Menu D NOTE If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop then shut down your computer and try again D 5 When the boot device list appears use the up or down arrow keys to highlight CD DVD CD RW Drive then press lt Enter gt NOTE Using the one time boot menu changes the boot sequence for the current boot only Upon restart the computer boots according to the boot sequence specified in the BIOS Setup Utility 6 Press any key to confirm that you want to start from the CD DVD 7 Type 1 to Run the 32 Bit Dell Diagnostics 8 At the Dell Diagnostics Main Menu type 1 to select Dell 32 bit Diagnostics for Resource CD graphical user interface 9 Press lt Tab gt to select Test System and then press lt Enter gt NOTE It is recommended that you select Test System to run a complete test on your computer Selecting Test Memory initiates the extended memory test which can take up to thirty minutes or more to complete When the test completes record the test results and then press any key
76. uch as a lamp Verify that the printer is recognized by Windows Windows XP and Windows XP Embedded 1 Click Start Control Panel 2 If the Control Panel window appears in Category View Pick a category switch to Classic View icon view 3 Double click Printers and Faxes 4 Ifthe printer is listed right click the printer icon 5 Click Properties Ports For a USB printer connected directly to your computer ensure that the Print to the following port s setting is USB Windows Vista 1 Click Start gt Control Panel Hardware and Sound gt Printer 2 If the printer is listed right click the printer icon 3 Click Properties Ports 4 Adjust the settings as needed Reinstall the printer driver See the printer documentation for information on reinstalling the printer driver Scanner Problems WARNING Before working inside your computer read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_ compliance K NOTE If you need technical assistance for your scanner contact the scanner s manufacturer Check the scanner documentation See the scanner documentation for setup and troubleshooting information Unlock the scanner Ensure that your scanner is unlocked if the scanner has a locking tab or button Restart the computer and try the scanner again Check the cable connections
77. ufacturer s instructions WARNI NG Before working inside your computer read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_compliance Replace the battery If you have to repeatedly reset time and date information after turning on the computer or if an incorrect time or date displays during start up replace the battery see Coin Cell Battery If the battery still does not work properly contact Dell see Contacting Dell Drive Problems A WARNING Before working inside your computer read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_compliance Ensure that Microsoft Windows Recognizes the drive Windows XP Embedded Right click the Start button and then click Explore Windows XP Click Start and click My Computer Windows Vista Click the Windows Vista Start button and click Computer If the drive is not listed perform a full scan with your antivirus software to check for and remove viruses Viruses can sometimes prevent Windows from recognizing the drive Check cable connections Check the HDD cable connections see Hard Drive Assembly Optional and NVRAM module see NVRAM Module to ensure that they are seated properly Clean the drive or disc use c
78. ugged into a power strip ensure that the power strip is plugged into an electrical outlet and that the power strip is turned on o Bypass power protection devices power strips and power extension cables to verify that the computer turns on properly o Ensure that the electrical outlet is working by testing it with another device such as a lamp o Ensure that the 12V power cable and front panel cable are securely connected to the system board see System Board Connectors 1 If the power light is steady amber a device may be malfunctioning or incorrectly installed o Remove and then reinstall the memory modules see Memory o Remove and then reinstall the NVRAM module if installed see NVRAM Module o Remove and then reinstall the wireless card if installed see Wireless Card Eliminate interference Some possible causes of interference are o Power keyboard and mouse extension cables o Too many devices on a power strip o Multiple power strips connected to the same electrical outlet Diagnostic Lights A WARNING Before working inside your computer read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_compliance To help troubleshoot a problem your computer has four diagnostic lights labeled 1 2 3 and 4 on the front panel When the computer starts normally the lights flash and then turn off If the comp
79. uter malfunctions use the sequence of the lights to help identify the problem K NOTE After the computer completes POST all four lights turn off before booting to the operating system Diagnostic Light Codes During POST Light Pattern Problem Description Suggested Resolution 07910 The computer is in a normal off Plug the computer into a working electrical outlet and press the power button see Power condition or a possible pre Problems BIOS failure has occurred If the problem persists contact Dell see Contacting Dell OOO OOOO 09009 OOOO OOOO 00009 00009 09900 0900 OOOO 0900 OTTO A possible BIOS failure has occurred the computer is in the recovery mode A possible processor failure has occurred Memory modules are detected but a memory failure has occurred A possible PCI device failure has occurred A possible graphics failure has occurred A possible storage device failure has occurred A possible USB failure has occurred No memory modules are detected System board failure has occurred Memory modules are detected but a memory configuration or compatibility error exists A possible system board resource and or hardware failure has occurred Another failure has occurred Beep Codes Clear CMOS see Clearing CMOS Settings Re flash the BIOS or install a BIOS update see Flashing the BIOS and restart
80. ver first try using Windows Device Driver Rollback See Returning to a Previous Device Driver Version If Device Driver Rollback does not resolve the problem then use Microsoft Windows System Restore to return your operating system to the operating state it was in before you installed the new device driver See Restoring Microsoft Windows Operating Systems on Hard Drives CAUTION Before performing the installation back up all data files on your primary hard drive For conventional hard drive configurations the primary hard drive is the first drive detected by the computer To reinstall Windows you need the Dell Operation System media and the Dell Drivers and Utilities media NOTE The Dell Drivers and Utilities media contains drivers that were installed during the assembly of the computer Use the Dell Drivers and Utilities media to load any required drivers Depending on the region from which you ordered your computer or whether you requested the media the Dell Drivers and Utilities media and Operating System media may not ship with your computer Reinstalling Windows XP or Windows Vista The reinstallation process can take 1 to 2 hours to complete After you reinstall the operating system you must also reinstall the device drivers virus protection program and other software 1 Save and close any open files and exit any open programs 2 Insert the Operating System disc 3 If the Install Windows message appears click

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