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Dell Microsoft Windows Unified Data Storage Server 2003 (PowerVault NX 1950) Owner's Manual

1. 1 17 16 Table 6 2 System Board Connectors a Description RAC_CONN2 Connector for the remote access control connector RAC 1 2 Connector for the remote access control connector 3 Configuration jumper 4 Password jumper 5 Memory module connector slot 1 6 Memory module connector slot 5 F Memory module connector slot 2 8 Memory module connector slot 6 9 Memory module connector slot 3 10 Memory module connector slot 7 11 Memory module connector slot 4 12 DIMM 8 Memory module connector slot 8 3 14 15 16 7 1a 13 20 21 22 23 23 25 25 NOTE For the full name of an abbreviation or acronym used in this table see the Glossary SAS Sideplane Board Connectors Figure 6 3 Side Plane Components 1 SAS daughter card 2 control panel connector 3 DE optical drive connector connector 4 chassis intrusion switch 5 connector to system board Back to Contents Page Back to Contents Page Using the System Setup Program Dell PowerVault NX1950 Systems Hardware Owner s Manual Entering the System Setup Program System Setup Options System and Setup Password Features Disabling a Forgotten Password Baseboard Management Controller Configuration After you set up your system run the System Setup program to familiarize yourself with your system configuration and optional settings Record the information for future refere
2. TCP IP Transmission Control Protocol Internet Protocol termination Some devices such as the last device at each end of a SCSI cable must be terminated to prevent reflections and spurious signals in the cable When such devices are connected in a series you may need to enable or disable the termination on these devices by changing jumper or switch settings on the devices or by changing settings in the configuration software for the devices UNIX Universal Internet Exchange UNIX the precursor to Linux is an operating system written in the C programming language uplink port A port on a network hub or switch used to connect to other hubs or switches without requiring a crossover cable UPS Uninterruptible power supply A battery powered unit that automatically supplies power to your system in the event of an electrical failure USB Universal Serial Bus A USB connector provides a single connection point for multiple USB compliant devices such as mice and keyboards USB devices can be connected and disconnected while the system is running utility A program used to manage system resources memory disk drives or printers for example UTP Unshielded twisted pair A type of wiring used to connect systems in a business or home to a telephone line V Volt s VAC Volt s alternating current VDC Volt s direct current VGA Video graphics array VGA and SVGA are video standards for video adapter
3. 4 Include any accessories that belong with the item s being returned such as power cables media such as CDs and diskettes and guides if the return is for credit 5 Pack the equipment to be returned in the original or equivalent packing materials You are responsible for paying shipping expenses You are also responsible for insuring any product returned and you assume the risk of loss during shipment to Dell Collect on delivery C O D packages are not accepted Returns that are missing any of the preceding requirements will be refused at our receiving dock and returned to you Before You Call NOTE Have your Express Service Code ready when you call The code helps Dell s automated support telephone system direct your call more efficiently Remember to fill out the Diagnostics Checklist If possible turn on your system before you call Dell for technical assistance and call from a telephone at or near the computer You may be asked to type some commands at the keyboard relay detailed information during operations or try other troubleshooting steps possible only at the computer system itself Ensure that the system documentation is available A CAUTION Before servicing any components inside your computer see your Product I nformation Guide for important safety information Diagnostics Checklist Name Date Address Phone number Service Tag bar code on the back of the computer Express Service Code Return Materia
4. System messages appear on the screen to notify you of a possible problem with the system Table 1 8 lists the system messages that can occur and the probable cause and corrective action for each message CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge NOTE If you receive a system message that is not listed in Table 1 8 check the documentation for the application that is running when the message appears or the operating system s documentation for an explanation of the message and recommended action Table 1 8 System Messages Message Corrective Actions Alert Redundant memory disabled Installed memory modules are not the same type Ensure that all memory modules are of the same type and Memory configuration does not and size faulty memory module s size and that they are properly installed If the problem support redundant memory persists see Troubleshooting System Memory Attempting to update Remote Remote Configuration request has been detected Wait until the process is complete Configuration Please wait and is being processed BIOS Update Attempt Failed Remote BIOS update attempt failed Retry the BIOS update If the problem persists see Getting Help Caution NVRAM_CL
5. 2 pins 2 left riser on 5 center riser board center riser board alignment connectors connector pins 2 center riser board E center riser board release latch Installing an Expansion Card Riser A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Align the riser board with the alignment pins on the system board then lower the board onto the pins 2 Press down on the riser board until the edge connector s on the board is are fully seated in the riser board connector on the system board See Figure 3 19 3 If applicable install the expansion card in the expansion card slot 4 Close the system See Opening and Closing the System 5 Replace the bezel See Removing and Replacing the Front Bezel 6 Reconnect your system and peripherals to their electrical outlets and turn on the system Backplane Board Removing the Backplane Board CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge The removal procedure varies slight
6. A standard for local bus implementation PDU Power distribution unit A power source with multiple power outlets that provides electrical power to servers and storage systems in a rack peripheral An internal or external device such as a diskette drive or keyboard connected to a system PGA Pin grid array A type of processor socket that allows you to remove the processor chip pixel A single point on a video display Pixels are arranged in rows and columns to create an image A video resolution such as 640 x 480 is expressed as the number of pixels across by the number of pixels up and down POST Power on self test Before the operating system loads when you turn on your system the POST tests various system components such as RAM and hard drives processor The primary computational chip inside the system that controls the interpretation and execution of arithmetic and logic functions Software written for one processor must usually be revised to run on another processor CPU is a synonym for processor protected mode An operating mode that allows operating systems to implement 1 A memory address space of 16 MB to 4 GB Multitasking Virtual memory a method for increasing addressable memory by using the hard drive The Windows 2000 and UNIX 32 bit operating systems run in protected mode MS DOS cannot run in protected mode PS 2 Personal System 2 PXE Preboot eXecution Environment A way of booting a
7. See Getting Help 3 Enter the System Setup program and ensure that the USB ports are enabled See Using the System Setup Program If the problem is not resolved see Getting Help 4 Run the appropriate online diagnostic test See Using Server Administrator Diagnostics Troubleshooting the Optional Mouse K NOTE Using the mouse with your PowerVault NX1950 system is optional You can operate your system using remote connectivity techniques Problem 1 System message indicates a problem with the mouse Mouse is not functioning properly Action 1 Examine the mouse and its cable for signs of damage If the mouse is not damaged go to step 4 2 Enter the System Setup program and ensure that the USB ports are enabled See Using the System Setup Program If the mouse is damaged continue to the next step 3 Swap the faulty mouse with a working mouse If the problem is resolved replace the faulty mouse See Getting Help 4 If the problem is not resolved see Getting Help 5 Run the appropriate online diagnostic test See Using Server Administrator Diagnostics If the test fails continue to the next step Troubleshooting Basic I O Functions Problem Error message indicates a problem with a serial port Device connected to a serial port is not operating properly Action 1 Enter the System Setup program and ensure that the serial port is enabled and the serial port COM ports are configur
8. instead the chip has pads that contact pins on the system board Linux A UNIX like operating system that runs on a variety of hardware systems Linux is open source software which is freely available however the full distribution of Linux along with technical support and training are available for a fee from vendors such as Red Hat Software local bus On a system with local bus expansion capability certain peripheral devices such as the video adapter circuitry can be designed to run much faster than they would with a traditional expansion bus See also bus LVD Low voltage differential m Meter s mA Milliampere s MAC address Media Access Control address Your system s unique hardware number on a network mAh Milliampere hour s Mb Megabit s 1 048 576 bits MB Megabyte s 1 048 576 bytes However when referring to hard drive capacity the term is often rounded to mean 1 000 000 bytes Mbps Megabits per second MBps Megabytes per second MBR Master boot record memory address A specific location usually expressed as a hexadecimal number in the system s RAM memory module A small circuit board containing DRAM chips that connects to the system board memory An area in your system that stores basic system data A system can contain several different forms of memory such as integrated memory ROM and RAM and add in memory modules DIMMs MHz Megahertz mir
9. 1 When removing a SAS RAID controller daughter card disconnect the battery cable from the card by releasing the tab on the cable connector on the daughter card See Figure 3 23 2 Pull on the release latch on the daughter card see Figure 3 8 and slide the daughter card tray towards the hard drives 3 Continue to hold the guide rails outward as you pull the SAS controller daughter card upward from the rails Replacing or Installing a SAS RAI D Controller Daughter Card NOTICE If you are installing a SAS RAID daughter card be careful not to press on the memory module on the card see Figure to avoid damaging the memory module or its socket NOTICE If you are installing a new or replacement SAS RAID daughter card do not remove the card s plastic cover until you have completed installing the card 1 Hold the metal daughter card tray by its edges with the release latch and edge connector facing the sideplane board See Figure 3 8 2 Align the two slots in the daughter card tray and the corresponding tabs on the chassis then lower the card tray onto the chassis 3 Slide the daughter card tray towards the sideplane until the edge connector on the daughter card fits into the socket on the sideplane board and the release latch engages See Figure 3 8 Figure 3 8 Installing a SAS Controller Daughter Card 1 SAS controller daughter card and 2 sideplane 3 daughter card socket tray assembly 4 release latch 5f RAID battery conne
10. Commission FCC certification of the system The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system 6 Close the system See Opening and Closing the System System Memory You can upgrade your system memory to a maximum of 8 GB 667 MHz fully buffered FB DDR II memory modules DIMMs in sets of 1 GB modules The eight memory sockets are located on the system board under the memory cooling shroud You can purchase memory upgrade kits from Dell NOTICE If you remove your original memory modules from the system during a memory upgrade keep them separate from any new memory modules that you may have even if you purchased the new memory modules from Dell Use only 667 MHz DDR II fully buffered DIMMS FBDs The memory module sockets are divided into two equal branches 0 and 1 Each branch consists of two channels 1 Channel 0 and channel 1 are in branch 0 1 Channel 2 and channel 3 are in branch 1 Each channel consists of two memory module sockets 1 Channel 0 contains DIMM_1 DIMM_5 1 Channel 1 contains DIMM _2 DIMM_6 1 Channel 2 contains DIMM_3 DIMM_7 1 Channel 3 contains DIMM _4 DIMM _8 The first DIMM socket of each channel has white release tabs General Memory Module Installation Guidelines To ensure optimal performance of your system observe the following guidelines when configuring your system memory Use only qualified FBDs FBDs can be either single
11. Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Run the appropriate online diagnostics test See Using Server Administrator Diagnostics 2 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 3 Open the system See Opening and Closing the System 4 Ensure that each processor and heat sink are properly installed See Removing the Processor 5 Close the system See Opening and Closing the System 6 Reconnect the system to the electrical outlet and turn on the system and attached peripherals 7 Run the appropriate online diagnostic test If the tests fail or the problem persists continue to the next step 10 Ti 12 13 14 15 16 TT 18 19 20 21 22 23 Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening and Closing the System Remove processor 2 leaving only processor 1 installed See Removing the Processor If only one processor is installed see Getting Help Close the system See Opening and Closing the System Reconnect the system to the electrical outlet and turn on the system and attached peripherals Run the appropriate online diagnostic test If the tests complete successfully go to step 19 Turn off the system and attached
12. Shrouds Power Supplies SAS Controller Daughter Card Expansion Cards System Memory Activating the Integrated NIC TOE System Board Service Only Procedure This section describes how to install the following system components 1 Cooling fan modules Cooling shrouds Power supplies 1 SAS controller daughter card or SAS RAID controller daughter card RAID battery RAID controller expansion card Expansion cards Boot drive 1 System memory 1 Processors RAC card Optical drive Hard drives SAS backplane boards 1 Risers 1 Sideplane board System battery Control panel assembly 1 System board Recommended Tools You may need the following items to perform the procedures in this section Key to the system keylock 2 Phillips screwdriver 1 710 Torx driver 1 Small flat blade screwdriver Wrist grounding strap Inside the System CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge A CAUTION The memory modules can become extremely hot during normal operation Allow the modules sufficient time to cool before handling In Figure 3 1 the bezel system cover and memory cooling shroud are removed to provide an inter
13. and so on to to to to Large Corporate Accounts South toll free 800 858 2355 Large Corporate Accounts West toll free 800 858 2811 Pee wwwdelicomel OOS SCS mak ntecheuppont delcom SSCS SS SC S hene wwwadellcomer SSCS SS CS smal ntecheuppont delom SSCS SS SSCS S eer T T Czech Republic Prague International Access Code 00 Country Code 420 Denmark Copenhagen International Access Code 00 Country Code 45 Dominica Dominican Republic Ecuador El Salvador Finland Helsinki International Access Code 990 Country Code 358 City Code 9 France Paris Montpellier International Access Code 00 Country Code 33 City Codes 1 4 Germany Frankfurt International Access Code 00 E mail czech_dell dell com hnical Support tomer Care Technical Fax Switchboard Website support euro dell com echnical Support for XPS Technical Support for all other Dell computers Customer Care Relational Home Small Business Customer Care Switchboard Relational Switchboard Fax Relational Switchboard Home Small Business Switchboard Fax Home Small Business Website www dell com dm E mail la techsupport dell com General Support Website www dell com do E mail la techsupport dell com Technical Support Website www dell com ec E mail la techsupport dell com General Support calling fro
14. any attached peripherals and disconnect the system from the electrical outlet b Open the system See Opening and Closing the System c Verify that the cable connections between SAS backplane s and the SAS daughter card are correct See Replacing or Installing a SAS RAID Controller Daughter Card d Verify that the SAS cables are securely seated in their connectors e Verify that the power connectors on the SAS backplane s are securely seated in their connectors f Close the system See Opening and Closing the System g Reconnect the system to the electrical outlet and turn on the system and attached peripherals If the problem persists see Getting Help Troubleshooting a SAS RAID Controller Daughter Card NOTE When troubleshooting a SAS RAID controller daughter card also see the documentation for your operating system and the controller daughter card Problem Error message indicates a problem with the SAS RAID controller daughter card 1 SAS RAID controller daughter card performs incorrectly or not at all Action CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Run the appropriate online diagnostic test See Using Server
15. are installed on the hard drive Windows 2000 An integrated and complete Microsoft Windows operating system that does not require MS DOS and that provides advanced operating system performance improved ease of use enhanced workgroup functionality and simplified file management and browsing Windows Powered A Windows operating system designed for use on NAS systems For NAS systems the Windows Powered operating system is dedicated to file service for network clients Windows Server 2003 A set of Microsoft software technologies that enable software integration through the use of XML Web services XML Web services are small reusable applications written in XML that allow data to be communicated between otherwise unconnected sources XML Extensible Markup Language XML is a way to create common information formats and to share both the format and the data on the World Wide Web intranets and elsewhere ZIF Zero insertion force Back to Contents Page Back to Contents Page Installing System Components Dell PowerVault NX1950 Systems Hardware Owner s Manual Recommended Tools Processors Inside the System RAC Card Removing and Replacing the Front Bezel Optical Drive Opening and Closing the System Hard Drives Replacing a Hard Drive Carrier Expansion Card Riser Backplane Board Sideplane Board System Battery Control Panel Assembly Service Only Procedure Cooling Fan Modules Cooling
16. at an output of 670 W Removing a Power Supply o NOTICE The system requires one power supply for the system to operate normally The system is in the redundant mode when two power supplies are installed and both power supplies are connected to an AC power source Remove and replace only one power supply at a time in a system that is powered on Operating the system with only one power supply installed and without a power supply blank installed for extended periods of time can cause the system to overheat NOTICE If you connect the system to a power source in the range of 120 to 220 VAC the second power supply serves as a redundant hot plug power source NOTE On your rack system you may have to unlatch and lift the cable management arm if it interferes with power supply removal For information about the cable management arm see the system s Rack Installation Guide Disconnect the power cable from the power source Disconnect the power cable from the power supply and remove the cable from the cable retention bracket NOTICE On a rack system you may need to temporarily unlatch and lift the cable management arm For information about the cable management arm see the system s Rack Installation Guide Release the locking tab on the left side of the power supply by pressing in toward the right until the power supply is released from the chassis See Figure 3 7 4 Holding the power supply handle pull the power supply straight o
17. back of the chassis until it locks into position 4 If applicable replace the RAC card See RAC Card 5 If applicable replace the TOE key See Activating the Integrated NIC TOE 6 Replace the heatsink s and microprocessor s 7 Replace the memory modules See Installing Memory Modules 8 Replace both the center and left risers See Installing an Expansion Card Riser 9 Replace any expansion card s See Installing an Expansion Card 10 Replace the sideplane board See Installing the Sideplane Board 11 Replace the fan modules See Replacing a Cooling Fan Module 12 Replace the memory cooling shroud See Replacing the Memory Cooling Shroud 13 Replace the power supplies See Replacing a Power Supply 14 Connect any cables to the system 15 Close the system See Opening and Closing the System 16 Replace the bezel See Removing and Replacing the Front Bezel Back to Contents Page Back to Contents Page Jumpers and Connectors Dell PowerVault NX1950 Systems Hardware Owner s Manual System Board Jumpers Disabling a Forgotten Password System Board Connectors SAS Sideplane Board Connectors This section provides specific information about the system jumpers It also provides some basic information on jumpers and switches and describes the connectors on the various boards in the system System Board J umpers Figure 6 1 shows the location of the
18. back up important start up files from your operating system backup battery A battery that maintains system configuration date and time information in a special section of memory when the system is turned off BIOS Basic input output system Your system s BIOS contains programs stored on a flash memory chip The BIOS controls the following Communications between the processor and peripheral devices Miscellaneous functions such as system messages bit The smallest unit of information interpreted by your system blade A module that contains a processor memory and a hard drive The modules are mounted into a chassis that includes power supplies and fans BMC Baseboard management controller boot routine A program that clears all memory initializes devices and loads the operating system when you start your system Unless the operating system fails to respond you can reboot also called warm boot your system by pressing lt Ctrl gt lt Alt gt lt Del gt Otherwise you must restart the system by pressing the reset button or by turning the system off and then back on bootable diskette A diskette that is used to start your system if the system will not boot from the hard drive BTU British thermal unit bus An information pathway between the components of a system Your system contains an expansion bus that allows the processor to communicate with controllers for the peripheral devices connected to the sy
19. caused by a defective battery Action 1 Re enter the time and date through the System Setup program See Using the System Setup Program 2 Turn off the system and disconnect it from the electrical outlet for at least one hour 3 Reconnect the system to the electrical outlet and turn on the system 4 Enter the System Setup program If the date and time are not correct in the System Setup program replace the battery See System Battery If the problem is not resolved by replacing the battery see Getting Help NOTE Some software may cause the system time to speed up or slow down If the system seems to operate normally except for the time kept in the System Setup program the problem may be caused by software rather than by a defective battery Troubleshooting Power Supplies Problem System status indicators are amber Power supply fault indicators are amber Front panel status LCD indicates a problem with the power supplies Action CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Run the appropriate online diagnostics test See Using Server Administrator Diagnostics 2 Locate the faulty power supply The power supply s fault indi
20. change an existing system password NOTE You can use the Password Status option in conjunction with the Setup Password option to protect the system password from unauthorized changes Deleting or Changing an Existing Setup Password 1 Enter the System Setup program and select the System Security option 2 Highlight the Setup Password option press lt Enter gt to access the setup password window and press lt Enter gt twice to clear the existing setup password The setting changes to Not Enabled 3 If you want to assign a new setup password perform the steps in Assigning a Setup Password Disabling a Forgotten Password See Disabling a Forgotten Password Baseboard Management Controller Configuration The Baseboard Management Controller BMC enables configuring monitoring and recovery of systems remotely BMC provides the following features Uses the system s integrated NIC Fault logging and SNMP alerting Access to system event log and sensor status Control of system functions including power on and off 1 Support is independent of the system s power or operating state Provides text console redirection for system setup text based utilities and operating system consoles K NOTE To remotely access the BMC through the integrated NIC you must connect the network connection to integrated NIC1 For additional information on using BMC see the documentation for the BMC and systems management ap
21. configuration jumpers on the system board Table 6 1 lists the jumper settings 4 NOTE To access the jumpers remove the system board cooling shroud by lifting the release latch and sliding the shroud towards the front of the system See Figure 3 12 K NOTE Lift up the memory module airflow shroud for easy access to the jumpers Figure 6 1 System Board J umpers o off PWRD_EN NVRAM_CLR Table 6 1 System Board J umper Settings 1 PWRD_EN The password feature is enabled EE The password feature is disabled 2 NVRAM_CLR The configuration settings are retained at system boot 9 default fe The configuration settings are cleared at the next system boot If the configuration settings become corrupted to the point w boot the system Remove the jumper before restoring the configuration information NOTE For the full name of an abbreviation or acronym used in this table see the Glossary Disabling a Forgotten Password The system s software security features include a system password and a setup password which are discussed in detail in Using the System Setup Program The password jumper enables these password features or disables them and clears any password s currently in use NOTICE See Protecting Against Electrostatic Discharge in the safety instructions in your Product Information Guide 1 Turn off the system including any attached peripherals and disconnect
22. for complete information about safety precautions working inside the computer and protecting against electrostatic discharge NOTICE This troubleshooting procedure can destroy data stored on the hard drive Before you proceed back up all files on the hard drive 1 Run the appropriate online diagnostic test See Using Server Administrator Diagnostics Depending on the results of the diagnostics test proceed as needed through the following steps 2 Remove the bezel See Removing and Replacing the Front Bezel 3 If you are experiencing problems with multiple hard drives skip to step 7 For a problem with a single hard drive continue to the next step 4 Turn off your system reseat the hard drive and restart the system 5 Perform the following steps for your SAS RAID controller daughter card a Restart the system and press lt Ctri gt lt R gt to enter the host adapter configuration utility program See the documentation supplied with the host adapter for information about the configuration utility b Ensure that the hard drive has been configured correctly for the RAID c Exit the configuration utility and allow the system to boot to the operating system 6 Ensure that the required device drivers for your controller daughter card are installed and are configured correctly See the operating system documentation for more information 7 Check the cable connections inside the system a Turn off the system including
23. keep track of file storage The Microsoft Windows operating systems can optionally use a FAT file system structure FBD Fully buffered DIMM flash memory A type of EEPROM chip that can be reprogrammed from a utility on diskette while still installed in a system most EEPROM chips can only be rewritten with special programming equipment format To prepare a hard drive or diskette for storing files An unconditional format deletes all data stored on the disk FSB Front side bus The FSB is the data path and physical interface between the processor and the main memory RAM ft Feet FTP File transfer protocol g Gran s G Gravities Gb Gigabit s 1024 megabits or 1 073 741 824 bits GB Gigabyte s 1024 megabytes or 1 073 741 824 bytes However when referring to hard drive capacity the term is usually rounded to 1 000 000 000 bytes graphics mode A video mode that can be defined as x horizontal by y vertical pixels by z colors group As it relates to DMI a group is a data structure that defines common information or attributes about a manageable component guarding A type of data redundancy in which a set of physical drives stores data and an additional drive stores parity data See also mirroring striping and RAID h Hexadecimal A base 16 numbering system often used in programming to identify addresses in the system s RAM and I O memory addresses for devices In text h
24. must be assigned an IRQ number Two devices can share the same IRQ assignment but you cannot operate both devices simultaneously jumper Small blocks on a circuit board with two or more pins emerging from them Plastic plugs containing a wire fit down over the pins The wire connects the pins and creates a circuit providing a simple and reversible method of changing the circuitry in a board K Kilo 1000 Kb Kilobit s 1024 bits KB Kilobyte s 1024 bytes Kbps Kilobit s per second KBps Kilobyte s per second key combination A command requiring you to press multiple keys at the same time for example lt Ctrl gt lt Alt gt lt Del gt kg Kilogram s 1000 grams kHz Kilohertz KMM Keyboard monitor mouse KVM Keyboard video mouse KVM refers to a switch that allows selection of the system from which the video is displayed and for which the keyboard and mouse are used LAN Local area network A LAN is usually confined to the same building or a few nearby buildings with all equipment linked by wiring dedicated specifically to the LAN Ib Pound s LCD Liquid crystal display LED Light emitting diode An electronic device that lights up when a current is passed through it LGA Land grid array A type of processor socket Unlike the PGA interface the LGA interface has no pins on the chip
25. present in the bay remove it See Removing a Drive Blank 3 Install the hot plug hard drive a Open the hard drive carrier handle See Figure 3 17 Figure 3 17 Installing a Hot Plug Hard Drive a drive carrier release handle drive carrier NOTI CE Do not insert a hard drive carrier and attempt to lock its handle next to a partially installed carrier Doing so can damage the partially installed carrier s shield spring and make it unusable Ensure that the adjacent drive carrier is fully installed b Insert the hard drive carrier into the drive bay until the carrier contacts the backplane See Figure 3 17 c Close the hard drive carrier handle to lock it in place 4 Replace the front bezel if it was removed in step 1 See Removing and Replacing the Front Bezel Replacing a Hard Drive Carrier Removing a Hard Drive From a Hard Drive Carrier To remove a hard drive from a hard drive carrier remove the four screws from the slide rails on the hard drive carrier and separate the hard drive from the carrier Installing a SAS Hard Drive I nto a SATAu Drive Carrier NOTE SAS hard drives must be installed only in SATAu drive carriers The SATAu drive carrier is labeled SATAu and also has marks indicating the SAS and SATA mounting screws 1 Insert the SAS hard drive into the hard drive carrier with the connector end of the drive at the rear See Figure 3 18 2 Viewing the assembly as shown in Figure 3 18 align the b
26. ranked or dual ranked FBDs marked with a 1R are single ranked and modules marked with a 2R are dual ranked A minimum of two identical FBDs must be installed DIMM sockets must be populated by lowest number first 1 Memory modules must be installed in pairs of matched memory size speed and technology and the total number of memory modules in the configuration must total two four or eight For best system performance all four or eight memory modules should be identical in size speed and technology Memory sparing and memory mirroring require eight memory and all memory modules must be of identical memory size speed and technology Memory sparing and memory mirroring cannot be implemented at the same time Non Optimal Memory Configurations System performance can be affected if your memory configuration does not conform to the preceding installation guidelines Your system may issue an error message during startup stating that your memory configuration is non optimal Memory Sparing Support The system supports memory sparing if eight identical memory modules are installed in the system The memory sparing feature must be enabled in the System Setup program and can be used only if memory mirroring is not enabled See Using the System Setup Program Memory sparing allocates four ranks of DIMM memory to the spare bank These four ranks consist of the first rank of memory in DIMM sockets 1 through 4 For single rank DIMMs
27. shield to release the processor and then lift the processor out of the socket Leave the release lever up so that the socket is ready for the new processor NOTICE Be careful not to bend any of the pins on the LGA socket when removing the processor Bending the pins can permanently damage the socket and system board Installing a Processor 1 Unpack the new processor 2 Align the processor with the socket keys on the ZIF socket See Figure 3 14 3 Install the processor in the socket NOTICE Positioning the processor incorrectly can permanently damage the system board or the processor when you turn the system on a Ifthe release lever on the processor socket is not positioned all the way up move it to that position b With the processor and the socket keys aligned set the processor lightly in the socket NOTICE Do not use fo rce to seat the processor When the processor is positioned correctly it engages easily into the socket c When the processor is fully seated in the socket rotate the socket release lever back down until it snaps into place securing the processor See Figure 3 14 d Close the processor shield See Figure 3 14 4 Install the heat sink K NOTE If you did not receive a replacement heat sink use the heat sink that you removed in step 9 a If you receive a heat sink and pre applied thermal grease with your processor kit remove the protective sheet from the thermal grease layer on top o
28. snaps into place See Figure 3 16 3 Connect the optical drive cable from the back of the drive See Figure 3 16 4 Replace the SAS controller daughter card See Replacing or Installing a SAS RAID Controller Daughter Card 5 Close the system See Opening and Closing the System 6 Replace the bezel See Removing and Replacing the Front Bezel 7 Reconnect your system and peripherals to their electrical outlets and turn on the system Hard Drives This subsection describes how to install and configure SAS hard drives in the system s internal hard drive bays Your system features two 3 5 inch SAS internal hard drive bays All drives connect to the system board through one of two optional backplane boards Before You Begin Hard drives are supplied in special hot pluggable drive carriers that fit in the hard drive bays NOTICE Before you attempt to remove or install a drive while the system is running see the documentation for the optional SAS RAID daughter card to ensure that the host adapter is configured correctly to support hot pluggable drive removal and insertion K NOTE It is recommended that you use only drives that have been tested and approved for use with the SAS backplane board You may need to use different programs than those provided with the operating system to partition and format SAS hard drives NOTICE Do not turn off or reboot your system while the drive is being formatted Doing so can cause a
29. support the connector while installing or removing a battery 6 Install the new system battery a Support the battery connector by pressing down firmly on the positive side of the connector b Hold the battery with the facing up and slide it under the securing tabs at the positive side of the connector c Press the battery straight down into the connector until it snaps into place 7 If you removed an expansion card in step 3 replace the card now See Installing an Expansion Card 8 Close the system See Opening and Closing the System 9 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 10 Enter the System Setup program to confirm that the battery is operating properly See Using the System Setup Program 11 Enter the correct time and date in the System Setup program s Time and Date fields 12 Exit the System Setup program 13 To test the newly installed battery turn off the system and disconnect it from the electrical outlet for at least an hour 14 After an hour reconnect the system to its electrical outlet and turn it on 15 Enter the System Setup program and if the time and date are still incorrect see Getting Help for instructions on obtaining technical assistance Control Panel Assembly Service Only Procedure Removing the Control Panel A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the
30. system via a LAN without a hard drive or bootable diskette RAC Remote access controller RAID Redundant array of independent disks A method of providing data redundancy Some common implementations of RAID include RAID 0 RAID 1 RAID 5 RAID 10 and RAID 50 See also guarding mirroring and striping RAM Random access memory The system s primary temporary storage area for program instructions and data Any information stored in RAM is lost when you turn off your system RAS Remote Access Service This service allows users running the Windows operating system to remotely access a network from their system using a modem readme file A text file usually shipped with software or hardware that contains information supplementing or updating the product s documentation read only file A read only file is one that you are prohibited from editing or deleting ROM Read only memory Your system contains some programs essential to its operation in ROM code A ROM chip retains its contents even after you turn off your system Examples of code in ROM include the program that initiates your system s boot routine and the POST ROMB RAID on motherboard rpm Revolutions per minute RTC Real time clock SAS Serial attached SCSI SATA Serial Advanced Technology Attachment A standard interface between the system board and st
31. then see Getting Help Table 1 7 LCD Status Messages Code Text Causes Corrective Actions N A SYSTEM NAME A 62 character string that can be defined by the user in the This message is for information only System Setup program You can change the system string in the System Setup program See The SYSTEM NAME displays under the following conditions Using the System Setup Program The system is powered on The power is off and active POST errors are displayed E1000 FAILSAFE See Getting Help Call Support E1114 Temp Ambient Ambient system temperature is out of acceptable range See Troubleshooting System Cooling Problems E1116 Temp Memory Memory has exceeded acceptable temperature and has See Troubleshooting System Cooling Problems been disabled to prevent damage to the components El2nn xx PwrGd Specified voltage regulator has failed See Getting Help E1210 CMOS battery is missing or the voltage is out of acceptable See Troubleshooting the System Battery range E1211 ROMB Batt RAID battery is either missing bad or unable to recharge Reseat the RAID battery connector See RAID Battery and due to thermal issues Troubleshooting System Cooling Problems E1229 Processor VCORE voltage regulator has failed See Getting Help E1310 RPM of specified cooling fan is out of acceptable operating See Troubleshooting System Cooling Problems range E1311 RPM Fan Mod RPM of fan x in the mod
32. unless the documentation for the device specifies otherwise For information about individual connectors see umpers and Connectors For information about enabling disabling and configuring I O ports and connectors see Using the System Setup Program Power I ndicator Codes The power button on the front panel controls the power input to the system s power supplies The power indicator can provide information on power status see Figure 1 1 Table 1 4 lists the power button indicator codes Table 1 4 Power Button I ndicators oe ee Indicates that power is supplied to the system and the system is operational Indicates that no power is supplied to the system The indicators on the power supplies show whether power is present or whether a power fault has occurred see Figure 1 4 Table 1 5 Power Supply Indicators Indicator Function Power supply status Green indicates that the power supply is operational Power supply fault Amber indicates a problem with the power supply AC line status Green indicates that a valid AC source is connected to the power supply Figure 1 4 Power Supply I ndicators power supply status indicator power supply fault indicator AC line status indicator NIC Indicator Codes Each NIC on the back panel has an indicator that provides information on network activity and link status See Figure 1 5 Table 1 6 lists the NIC indicator codes 2 a link indicator activity i
33. Administrator Diagnostics 2 Enter the System Setup program and ensure that the SAS RAID controller daughter card is enabled See Using the System Setup Program 3 Restart the system and press the key sequence to enter the configuration utility program lt Ctrl gt lt R gt for a SAS RAID controller See the controller s documentation for information about configuration settings 4 Check the configuration settings make any necessary corrections and restart the system If the problem is not resolved continue to the next step 5 Remove the bezel See Removing and Replacing the Front Bezel 6 Turn off the system and attached peripherals and disconnect the system from its electrical outlet 7 Open the system See Opening and Closing the System 8 Ensure that the controller card is firmly seated in its connector See SAS Controller Daughter Card 9 For your SAS RAID controller daughter card ensure that the following RAID components are properly installed and connected 1 Memory module Battery 10 Verify that the cable connections between the SAS backplane s and the SAS controller daughter card are correct See Replacing or Installing a SAS RAID Controller Daughter Card 11 Ensure that the cables are firmly connected to the SAS controller daughter card and the SAS backplane board 12 Close the system See Opening and Closing the System 13 Reconnect the system to its electrical outlet and turn
34. Card Pwr m FB Flex Eemyereisercnei power cable is missing or bad Reseat the cable If the problem persists replace the cable See SAS Daughter Card PDB Ctrl mape bay control signals cable is missing or bad Reseat the cable If the problem persists replace the cable See SAS Cable Controller So AT A Card No memory is installed in the system nstall memory See Installing Instali memory See Installing Memory Modules lt lt Modules Mem a Memory detected but is not configurable Error detected See Troubleshooting System Memory during memory configuration Unusable Memory is configured but not usable Memory subsystem See Troubleshooting System Memory Memory failure The system BIOS failed to copy its flash image into memory See Troubleshooting System Memory Fail CMOS failure CMOS RAM not functioning properly See Getting Help DMA DMA controller failure See Getting Help Controller Interrupt controller failure See Getting Help Controller E201B Kybd mm fponwe o oaa controller failure See Getting Help Controller E201C System management interrupt SMI initialization failure See w o elp E201D BIOS shutdown test failure See See Getting Het 0 OE elp E201E BIOS POST memory test failure See Troubleshooting System Memory If the problem persists see Getting Help E201F DRAC Config Dell remote access controller DRAC configuration failure Check for spe
35. Central processing unit See processor DC Direct current DDR Double data rate A technology in memory modules that potentially doubles the output device driver A program that allows the operating system or some other program to interface correctly with a peripheral Some device drivers such as network drivers must be loaded from the config sys file or as memory resident programs usually from the autoexec bat file Others must load when you start the program for which they were designed DHCP Dynamic Host Configuration Protocol A method of automatically assigning an IP address to a client system diagnostics A comprehensive set of tests for your system DIMM Dual in line memory module See also memory module DIN Deutsche Industrie Norm directory Directories help keep related files organized on a disk in a hierarchical inverted tree structure Each disk has a root directory Additional directories that branch off the root directory are called subdirectories Subdirectories may contain additional directories branching off them DMA Direct memory access A DMA channel allows certain types of data transfer between RAM and a device to bypass the processor DMI Desktop Management Interface DMI enables the management of your system s software and hardware by collecting information about the system s components such as the operating system memory peripherals expansion cards and asset tag DN
36. Dell PowerVault NX1950 Systems Hardware Owner s Manual About Your System Using the System Setup Program Installing System Components Troubleshooting Your System Running the System Diagnostics umpers and Connectors Getting Help Glossary Model EMU01 Notes Notices and Cautions K NOTE A NOTE indicates important information that helps you make better use of your computer NOTICE A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem A CAUTION A CAUTION indicates a potential for property damage personal injury or death Information in this document is subject to change without notice 2006 Dell Inc All rights reserved Reproduction in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo Inspiron Dell Precision Dimension OptiPlex Latitude PowerEdge PowerVault PowerApp OpenManage and XPS are trademarks of Dell Inc Microsoft and Windows are registered trademarks of Microsoft Corporation Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products Dell Inc disclaims any proprietary interest in trademarks and trade names other than its own Back to Contents Page About Your System Dell PowerVault NX1950 Systems Hardware Owner s Manual Other I
37. Drive The slimline optical drive is mounted on a tray that slides into the front panel and connects to the controllers on the system board through the sideplane board K NOTE DVD devices are data only Removing the Optical Drive Tray A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Turn off the system including any attached peripherals and disconnect the system from its electrical outlet 2 Remove the bezel See Removing and Replacing the Front Bezel 3 Open the system See Opening and Closing the System 4 Remove the SAS controller daughter card See Removing a SAS RAID Controller Daughter Card 5 Disconnect the optical drive cable from the back of the drive See Figure 3 16 6 To remove the optical drive press forward on the blue tray release tab and slide the drive tray out of the system See Figure 3 16 Figure 3 16 Removing and Installing the Optical Drive Tray optical drive tray optical drive cable optical drive release tab Installing the Optical Drive Tray 1 Align the optical drive tray with its opening in the front panel The optical drive opening is located directly below the SAS daughter card bay 2 Slide in the drive tray until the tray
38. Enables or disables the hardware prefetcher Enables or disables demand based power management When enabled the CPU Performance State tables will be reported to the operating system when disabled the CPU Performance State tables will not be reported to the operating system If any of the CPUs do not support demand based power management the field will become read only and automatically set to Disabled Displays the family and model number of each processor A submenu displays processor and core speed amount of level 2 cache and the number of cores Integrated Devices Screen Table 2 4 lists the options and descriptions for the information fields that appear on the Integrated Devices screen Table 2 4 Integrated Devices Screen Options Option Integrated SAS Controller Enabled default Embedded SATA Controller Off default IDE CD ROM Controller Auto default User Accessible USB Ports All Ports On default Embedded Gb NIC1 Enabled with PXE default MAC Address TOE Capability Embedded Gb NIC2 Enabled without PXE default MAC Address TOE Capability Description Enables or disables the integrated SAS controller Allows the integrated SATA controller to be set to Off or ATA mode Enables the integrated IDE controller When set to Auto each channel of the integrated IDE controller is enabled if IDE devices are attached to the channel and an external IDE
39. Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Try using a different CD or DVD that you know works properly 2 Enter the System Setup program and ensure that the drive s IDE controller is enabled See Using the System Setup Program 3 Run the appropriate online diagnostic test See Using Server Administrator Diagnostics 4 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 5 Open or remove the bezel See Removing and Replacing the Front Bezel 6 Open the system See Opening and Closing the System 7 Ensure that the interface cable is securely connected to the optical drive and to the sideplane 8 Remove the SAS controller daughter card or the SAS RAID controller daughter card as applicable See Removing a SAS RAID Controller Daughter Card 9 Close the system See Opening and Closing the System 10 Reconnect the system to the electrical outlet and turn on the system and attached peripherals If the problem is not resolved see Getting Help Troubleshooting a Hard Drive Problem Device driver error One or more hard drives not recognized by the system Action CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before performing any procedure see your Product Information Guide
40. Memory Cooling Shroud Locate the memory module sockets See Figure 6 2 Press the ejectors on the memory module socket down and out as shown in Figure 3 12 to allow the memory module to be inserted into the socket Handle each memory module only on either card edge ensuring not to touch the middle of the memory module Figure 3 12 Installing and Removing a Memory Module 1 memory module 2 memory module socket ejectors 2 3 alignment key 10 1d 12 13 Align the memory module s edge connector with the alignment key of the memory module socket and insert the memory module in the socket K NOTE The memory module socket has an alignment key that allows you to install the memory module in the socket in only one way Press down on the memory module with your thumbs while pulling up on the ejectors with your index fingers to lock the memory module into the socket When the memory module is properly seated in the socket the ejectors on the memory module socket align with the ejectors on the other sockets that have memory modules installed Repeat step 3 through step 7 of this procedure to install the remaining memory modules See Table 3 1 Replace the memory cooling shroud See Replacing the Memory Cooling Shroud Close the system See Opening and Closing the System Press lt F2 gt to enter the System Setup program and check the System Memory setting on the main System Setup screen
41. OTE For most of the options any changes that you make are recorded but do not take effect until you restart the system System Setup Options Main Screen When you enter the System Setup program the main System Setup program screen appears see Figure 2 1 Figure 2 1 Main System Setup Program Screen Dell Inc www dell com PowerEdge 1950 BIOS Version xxx 08 15 45 Sat Oct 15 2005 System Time System Date Memory Information lt ENTER gt CPU Information lt ENTER gt BATA Dore A sro TTT off Boot Sequence CENTER gt Hard Disk Drive Sequence lt ENTER gt VSB Flash Drive Emulation Type 2 2 2 0 ce see cence enee lt ENTER gt Integrated Devices lt ENTER gt PCI IRQ Assignment lt ENTER gt Serial Communication 2 2 22 2e se esses eee ee eee s CENTERS DYSCR PACHEIGN can AA T A TT lt ENTER gt a sen L scanennvoneuenensssaunen lt ENTER gt Up Down Arrow to select SPACE to change ESC to exit T1 HELP Table 2 2 lists the options and descriptions for the information fields that appear on the main System Setup program screen For related information see System Security Screen Options K NOTE The options for the System Setup program change based on the system configuration K NOTE The System Setup program defaults are listed under their respective options where applicable Table 2 2 System Setup Progra
42. R jumper is NVRAM_CLR jumper is installed CMOS has been Remove NVRAM_CLR jumper See Figure 6 1 for jumper installed on system board cleared location CPUs with different cache sizes Microprocessors with different cache sizes are Ensure that all microprocessors have the same cache size and detected installed that they are properly installed See Processors Decreasing available memory Faulty or improperly installed memory modules See Troubleshooting System Memory DIMM pairs must be matched in size Mismatched or unmatched DIMMs installed faulty Ensure that all pairs of memory modules are of the same type speed and technology The following or improperly seated memory module s and size and that they are properly installed See System DIMM pair is mismatched DIMM x and Memory If the problem persists see Troubleshooting System DIMM y Memory DIMMs must be populated in The specified DIMM is inaccessible to the system Populate 2 4 8 or 12 DIMMs sequentially beginning with slot sequential order beginning with slot due to its location DIMMs must be populated in 1 See System Memory 1 The following DIMM is sequential order beginning with slot 1 electrically isolated DIMM x DIMMs should be installed in pairs Mismatched or unmatched DIMMs installed faulty Ensure that all pairs of memory modules are of the same type Pairs must be matched in size or improperly seated memory module s The and size and that they are properly insta
43. Run the appropriate online diagnostic test See Using Server Administrator Diagnostics If the tests fail see Getting Help Troubleshooting a Damaged System Problem 1 System was dropped or damaged Action CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Open the system See Opening and Closing the System 2 Ensure that the following components are properly installed Expansion cards and risers Power supplies Processor and heatsink 1 Memory modules Fans Drive carrier connections to the SAS backplane board if applicable 3 Ensure that all cables are properly connected 4 Close the system See Opening and Closing the System 5 Run the system board tests in the system diagnostics See Running the System Diagnostics If the tests fail see Getting Help Troubleshooting the System Battery Problem System message indicates a problem with the battery 1 System Setup program loses system configuration information System date and time do not remain current NOTE If the system is turned off for long periods of time for weeks or months the NVRAM may lose its system configuration information This situation is
44. S Domain Name System A method of translating Internet domain names such as www dell com into IP addresses such as 143 166 83 200 DRAM Dynamic random access memory A system s RAM is usually made up entirely of DRAM chips DVD Digital versatile disc ECC Error checking and correction EEPROM Electronically erasable programmable read only memory EMC Electromagnetic compatibility EMI Electromagnetic interference ERA Embedded remote access ERA allows you to perform remote or out of band server management on your network server using a remote access controller ESD Electrostatic discharge ESM Embedded server management expansion bus Your system contains an expansion bus that allows the processor to communicate with controllers for peripherals such as NICs expansion card An add in card such as a NIC or SCSI adapter that plugs into an expansion card connector on the system board An expansion card adds some specialized function to the system by providing an interface between the expansion bus and a peripheral expansion card connector A connector on the system board or riser board for plugging in an expansion card F Fahrenheit FAT File allocation table The file system structure used by MS DOS to organize and
45. See Using the System Setup Program lt F10 gt Enters the System Diagnostics program See Running the System Diagnostics lt Ctri E gt Enters the Baseboard Management Controller BMC Management Utility which allows access to the system event log SEL See the BMC User s Guide for more information on setup and use of BMC lt Ctrl C gt Enters the SAS Configuration Utility See your SAS adapter User s Guide for more information lt Ctrli R gt Enters the RAID configuration utility which allows you to configure an optional RAID card For more information see the documentation for your RAID card lt Ctrl S gt Option is displayed only if you have PXE support enabled through the System Setup Program see ntegrated Devices Screen This keystroke allows you to configure NIC settings for PXE boot For more information see the documentation for your integrated NIC lt Ctri D gt This keystroke allows access to selected Dell remote access controller DRAC configuration settings See the DRAC User s Guide for more information on setup and use of DRAC Front Panel Features and Indicators Figure 1 1 shows the controls indicators and connectors located behind the optional rack bezel on the system s front panel Figure 1 1 Front Panel Features and Indicators Table 1 2 Front Panel LED Indicators Buttons and Connectors Item Indicator Button Icon Description or Connec
46. Slot Unknown Err The system BIOS has determined that there has been an See Getting Help error in the system but is unable to determine its origin PCIE Fatal The system BIOS has reported a PCle fatal error on a Remove and reseat the PCI expansion cards If the problem persists Err B D component that resides in PCI configuration space at bus see Troubleshooting Expansion Cards FHH device function If the problem persists the riser card or system board is faulty See The system BIOS has reported a PCle fatal error on a Getting Help component that resides in the specified slot PCIE Fatal Err Slot HDD Fault The SAS subsystem has determined that hard drive has See Troubleshooting a Hard Drive experienced a fault HDD Rbld The specified hard drive has experienced a rebuild abort See Troubleshooting a Hard Drive If the problem persists see your Ab RAID documentation HDD The specified hard drive has been removed from the Information only Removed system CPU amp The BMC firmware does not support the CPU Update to the latest BMC firmware See the BMC User s Guide for more Firmware information on setup and use of BMC Mismatch SAS Cable A SAS cable A is missing or bad Reseat the cable If the problem persists replace the cable See SAS Controller Daughter Card SAS Cable B SAS cable B is missing or bad Reseat the cable If the problem persists replace the cable See SAS Controller Daughter
47. The system should have already changed the value to reflect the newly installed memory If the value is incorrect one or more of the memory modules may not be installed properly Repeat step 1 through step 11 of this procedure checking to ensure that the memory modules are firmly seated in their sockets Run the system memory test in the system diagnostics See Running the System Diagnostics Removing Memory Modules A 1 2 3 CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge CAUTION The memory modules are hot to the touch for some time after the system has been powered down Allow time for the memory modules to cool before handling them Handle the memory modules by the card edges and avoid touching the components on the memory module Open the system See Opening and Closing the System Remove the memory cooling shroud See Removing the Memory Cooling Shroud Locate the memory module sockets See Figure 6 2 4 Press down and out on the ejectors on each end of the socket until the memory module pops out of the socket See Figure 3 12 Handle each memory module only on either card edge ensuring not to touch the middle of the memory module 5 Replace the memory cooling sh
48. _Presence appears you know that a microprocessor is not installed in socket 1 In contrast you might be able to determine the problem if multiple related errors occur For example if you receive a series of messages indicating multiple voltage faults you might determine that the problem is a failing power supply Removing LCD Status Messages For faults associated with sensors such as temperature voltage fans and so on the LCD message is automatically removed when that sensor returns to a normal state For example if temperature for a component goes out of range the LCD displays the fault when the temperature returns to the acceptable range the message is removed from the LCD For other faults you must take action to remove the message from the display Clear the SEL You can perform this task remotely but you will lose the event history for the system 1 Power cycle Turn off the system and disconnect it from the electrical outlet wait approximately ten seconds reconnect the power cable and restart the system Any of these actions will remove fault messages and return the status indicators and LCD colors to the normal state Messages will reappear under the following conditions The sensor returns to a normal state but fails again resulting in a new SEL entry The system is reset and new error events are detected A failure is recorded from another source that maps to the same display entry System Messages
49. at the time that this document went to print and is subject to change Area Codes Local Numbers and Toll Free Numbers Country City Department Name or Service Area International Access Code Website and E Mail Address Country Code City Code Website www dell com ai fwetste wwwdelleomag A Technical Support Dell Dimension Dell Inspiron Dell OptiPlex Dell 0800 105 Aomen Latitude and Dell Precision Technical Support servers and storage 0800 105 Argentina Buenos Aires E mail for desktop and portable computers la techsupport dell com International Access Code 00 E mail for servers and EMC storage products Er wets wwwaslcomaw SOS SCS Australia Sydney Website support ap dell com International Access Code 0011 E mail support ap dell com contactus Country Code 61 General Support 13DELL 133355 City Code 2 webster supporteurodeticom SSCS SSCS Emer tach support central evrope uclicom OOOO weste wwwdelicombs Cd SSCC S Bahamas ee Website www dell com bb enna Barbados E mail la techsupport dell com a Website support euro dell com ees Tech Support for all other Dell computers International Access Code Country Code 32 website wwwidelicom bm SSCS SCS webste wwwdelicom bo Cid SSCS E mail BR TechSupport dell com International Access Code 00 Country Code 55 City Code 51 Bri
50. atus of your system s password security feature and allows you to assign and verify a new system password NOTE See Using the System Password for instructions on assigning a system password and using or changing an existing system password Restricts access to the System Setup program in the same way that you restrict access to your system using the system password feature NOTE See Using the Setup Password for instructions on assigning a setup password and using or changing an existing setup password Setting the Setup Password option to Enabled prevents the system password from being changed or disabled at system start up To lock the system password assign a setup password in the Setup Password option and then change the Password Status option to Locked In this state you cannot change the system password using the System Password option and cannot be disabled at system start up by pressing lt Ctrl gt lt Enter gt To unlock the system password enter the setup password in the Setup Password field and then change the Password Status option to Unlocked In this state you can disable the system password at system start up by pressing lt Ctrl gt lt Enter gt and then change the password using the System Password option Turns system s power off and on If you turn off the system using the power button and the system is running an ACPI compliant operating system the system can perform an orderly shutdown before power is turned of
51. cator is lit See Power Indicator Codes You can hot plug the power supplies One power supply must be installed for the system to operate The system is in the redundant mode when two power supplies are installed Remove and install only one power supply at a time in a system that is powered on Operating the system for extended periods of time with only one power supply installed without a power supply blank installed can cause the system to overheat Remove the faulty power supply See Power Supplies 3 Ensure that the power supply is properly installed by removing and reinstalling it See Power Supplies NOTE After installing a power supply allow several seconds for the system to recognize the power supply and to determine if it is working properly The power indicator turns green to signify that the power supply is functioning properly See Power Indicator Codes If the problem persists see Getting Help Troubleshooting System Cooling Problems Problem 1 Systems management software issues a fan related error message Action Ensure that none of the following conditions exist 1 Ambient temperature is too high External airflow is obstructed Cables inside the system obstruct airflow An individual cooling fan has failed See Troubleshooting a Fan Troubleshooting a Fan Problem System status indicator is amber Systems management software issues a fan related error message Display module LCD indicat
52. cific error messages Ensure that DRAC cables and connectors are properly seated If the problem persists see your DRAC documentation E2020 CPU configuration failure Check for specific error messages E2021 Memory Incorrect memory configuration Memory population order Check for specific error messages See Troubleshooting System Population incorrect Memory E2022 General failure after video Check for specific error messages E2110 MBE Crd One of the DIMMs in the set implicated by amp has See Troubleshooting System Memory DIMM amp had a memory multi bit error MBE If no memory card is present the Crd string is left out of the message E2111 SBE Log The system BIOS has disabled memory single bit error SBE See Troubleshooting System Memory Disable Crd logging and will not resume logging further SBEs until the DIMM system is rebooted represents the DIMM implicated by the BIOS If no memory riser card is present the Crd string is left out of the message E2112 Mem Spare Crd The system BIOS has spared the memory because it has See Troubleshooting System Memory DIMM determined that the memory had too many errors amp represents the DIMM pair implicated by the BIOS If no memory card is present the Crd string is left out of the message E2113 Mem Mirror The system BIOS has disabled memory mirroring because it See Troubleshooting Syst
53. components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 If applicable remove the bezel See Removing and Replacing the Front Bezel 2 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 3 Open the system See Opening and Closing the System 4 Remove the SAS controller daughter card See Removing a SAS RAID Controller Daughter Card 5 Disconnect the control panel cable at the back of the control panel board See Figure 3 22 NOTICE Do not pull on the cable to unseat the connector Doing so can damage the cable a Squeeze the metal tabs on the ends of the cable connector b Gently work the connector out of the socket f Disconnect the front panel cable from the control panel board See Figure 3 22 g Lift the release tab at the back of the control panel carrier and slide the carrier towards the back of the system then lift the carrier out of the system See Figure 3 22 h Remove the three screws that secure the control panel board to the carrier and remove the board See Figure 3 22 i Remove the display module a Insert the end of a paper clip into the hole on the right side of the display module and gently pry the label off b Using a T10 Torx driver remove the two screws that secure the display module to the system chass
54. controller is not detected NOTE This CD ROM option will not appear on this menu screen if your system does not include this optional device Enables or disables the system s user accessible ports Options are All Ports On Only Back Ports On or All Ports Off Disabling the USB ports makes system resources available for other devices Enables or disables the system s integrated NIC1 Options are Enabled without PXE Enabled with PXE and Disabled PXE support allows the system to boot from the network Changes take effect after the system reboots Displays the MAC address for NIC1 This field does not have user selectable settings Displays the TCP IP Offload Engine TOE feature status of NIC1 Enables or disables the system s integrated NIC2 Options are Enabled without PXE Enabled with PXE and Disabled PXE support allows the system to boot from the network Changes take effect after the system reboots Displays the MAC address for NIC2 This field does not have user selectable settings Displays the TCP IP Offload Engine TOE feature status of NIC2 System Security Screen Table 2 5 lists the options and descriptions for the information fields that appear on the System Security screen Table 2 5 System Security Screen Options oP Option System Password Setup Password Password Status Power Button NMI Button AC Power Recovery Last default Description Displays the current st
55. cording to the manufacturer s instructions See your System Information Guide for additional information Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening and Closing the System If an expansion card is installed in the left riser board remove the card See Removing an Expansion Card Locate the battery socket See Figure 3 21 NOTICE If you pry the battery out of its socket with a blunt object be careful not to touch the system board with the object Ensure that the object is inserted between the battery and the socket before you attempt to pry out the battery Otherwise you may damage the system board by prying off the socket or by breaking circuit traces on the system board NOTICE To avoid damage to the battery connector you must firmly support the connector while installing or removing a battery 5 Remove the system battery a Support the battery connector by pressing down firmly on the positive side of the connector b While supporting the battery connector press the battery toward the positive side of the connector and pry it up out of the securing tabs at the negative side of the connector Figure 3 21 Replacing the System Battery 1 positive side of battery 2 system 3 negative side of battery connector battery connector NOTICE To avoid damage to the battery connector you must firmly
56. ctor RAID memory module DIMM 7 SAS RAID connector 0 to alignment slots in card backplane SAS A tray 2 4 Attach any cables from the internal storage daughter card to the backplane referring Figure 3 9 for the cabling guidelines for your system s card and backplane configuration NOTICE You must follow the cabling diagrams for connecting the hard drives to either of the internal storage daughter cards that are illustrated in the following figures to ensure proper connection Figure 3 9 illustrates the cable routing for the SAS RAID controller daughter card Figure 3 9 Cable Routing for the SAS RAID Controller Daughter Card 1 SAS RAID connector 2 SAS RAID controller daughter 3 SAS backplane connector SAS 0 card SAS A RAID Battery Installing a RAID Battery 1 Locate the RAID battery pocket on the chassis that is adjacent to hard drive bay 0 See Figure 3 10 2 Insert the battery in the battery pocket 3 Connect the battery cable to the RAID controller daughter card See Figure 3 10 Figure 3 10 Installing a SAS RAID Battery RAID battery 2 SAS RAID daughter card battery connector 3 release latch Removing a RAID Battery 1 Disconnect the RAID battery cable from the SAS RAID daughter card See Figure 3 10 2 Press the release latch toward the hard drive bays and remove the battery from the battery pocket Expansion Car
57. d Website support euro dell com 707200149 800 300 413 Technical Support Customer Care 800 300 410 or 800 300 411 or 800 300 412 or 21 422 07 10 21 424 01 12 Sales v x E mail la techsupport dell com Technical Support toll free 1 866 390 4695 Website www dell com kn St Kitts and Nevis St Lucia St Vincent and the Grenadines Singapore Singapore International Access Code 005 Country Code 65 Slovakia Prague International Access Code 00 Country Code 421 South Africa J ohannesburg International Access Code 09 091 Country Code 27 City Code 11 Southeast Asian and Pacific Countries Spain Madrid International Access Code 00 Country Code 34 City Code 91 Sweden Upplands Vasby International Access Code 00 Country Code 46 City Code 8 Switzerland Geneva International Access Code E mail la techsupport dell com Technical Support Website www dell com Ic E mail la techsupport dell com Technical Support Website www dell com vc E mail la techsupport dell com Technical Support NOTE The phone numbers in this section should be called from within Singapore or Malaysia only Website support ap dell com Technical Support Dimension Inspiron and Electronics and Accessories Technical Support OptiPlex Latitude and Dell Precision Technical Support PowerApp PowerEdge PowerConnect and PowerVau
58. d access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge Align the guide on the end of the sideplane board with the pins on the system board and lower the sideplane until that the sideplane connector is fully seated into the connector on the system board Connect the control panel cable and optical drive cable if applicable to the sideplane See Figure 6 3 Replace the SAS controller daughter card See Replacing or Installing a SAS RAID Controller Daughter Card Close the system See Opening and Closing the System Replace the bezel See Removing and Replacing the Front Bezel Reconnect your system and peripherals to their electrical outlets and turn on the system System Battery The system battery is a 3 0 volt V coin cell battery Replacing the System Battery A A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge CAUTION There is a danger of a new battery exploding if it is incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer Discard used batteries ac
59. d service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 If applicable remove the bezel See Removing and Replacing the Front Bezel 2 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 3 Open the system See Opening and Closing the System 4 Disconnect any cables from the system board back panel 5 Remove the memory cooling shroud See Removing the Memory Cooling Shroud 6 Remove both power supplies See Removing a Power Supply 7 Remove the sideplane from the system board See Removing the Sideplane Board 8 Remove both the center and left risers from the system board See Removing an Expansion Card Riser 9 Remove the four fan modules See Removing a Cooling Fan Module 10 If applicable remove the RAC card See RAC Card 11 Remove the memory modules See Removing Memory Modules A CAUTION The memory modules are hot to the touch for some time after the system has been powered down Allow time for the memory modules to cool before handling them Handle the memory modules by the card edges and avoid touching the components on the memory module K NOTE While removing the memory modules record the memory module socket locations t
60. drive two drive backplane fit the board onto the securing tabs press the release latch at the left end of the board and slide the board to its left See Figure 3 20 2 Connect the SAS cable and power cable to the backplane connectors 3 Reinstall the hard drives K NOTE Reinstall the hard drives in the same drive bays from which they were removed 4 Close the system 5 If applicable install the bezel Sideplane Board Removing the Sideplane Board A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge If applicable remove the bezel See Removing and Replacing the Front Bezel Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening and Closing the System Remove the SAS controller daughter card See Removing a SAS RAID Controller Daughter Card Disconnect the control panel cable and optical drive cable if applicable from the sideplane See Figure 6 3 Press inward on the two sideplane release latches marked in blue and lift the sideplane up and away from the system board Installing the Sideplane Board A CAUTION Only trained service technicians are authorized to remove the system cover an
61. drive failure When you format a high capacity hard drive allow enough time for the formatting to be completed Long format times for these drives are normal A 9 GB hard drive for example can take up to 2 5 hours to format Removing a Drive Blank NOTICE To maintain proper system cooling all empty hard drive bays must have drive blanks installed If you remove a hard drive carrier from the system and do not reinstall it you must replace the carrier with a drive blank The process for removing a drive blank depends on whether your system is configured with 3 5 inch hard drives For 3 5 inch hard drive configurations 1 Remove the front bezel if attached See Removing and Replacing the Front Bezel 2 Insert your finger under the shrouded end of the blank and press in on the latch to eject the blank outward from the bay 3 Pry the ends of the blank outward until the blank is free Installing a Hot Plug Hard Drive NOTICE When installing a hard drive ensure that the adjacent drives are fully installed Inserting a hard drive carrier and attempting to lock its handle next to a partially installed carrier can damage the partially installed carrier s shield spring and make it unusable NOTICE Not all operating systems support hot plug drive installation See the documentation supplied with your operating system 1 Remove the front bezel if attached See Removing and Replacing the Front Bezel 2 Ifa drive blank is
62. ds PCle Riser Board Expansion Slots The PCle riser configuration provides two PCI Express expansion slots with the following features Two PCle risers installed in the left and center riser connectors Two x8 lane PCle expansion slots Support for full height half length PCI cards in both slots Expansion Card Installation Guidelines K NOTE The expansion card slots are not hot pluggable To identify expansion slots see Figure 3 11 The two expansion card slots are on separate buses Installing an Expansion Card A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Unpack the expansion card and prepare it for installation For instructions see the documentation accompanying the card 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 3 Open the system See Opening and Closing the System 4 If you are adding a new card open the expansion card latch and remove the filler bracket See Figure 3 11 5 Install the expansion card a Position the expansion card so that the card edge connector aligns with the expansion card connector on the PCI riser board b Insert the card edge connector firmly into the expan
63. e PCI bus and any installed expansion cards that require an IRQ Serial Options are On with Console Redirection via COM2 and Off Communication Off default Failsafe Baud Rate Displays the failsafe baud rate used for console redirection when the baud rate cannot be negotiated automatically with the remote 57600 default terminal This rate should not be adjusted Remote Terminal Select either VT 100 VT 220 or ANSI Type VT 100 VT 220 default Redirection After Enables or disables BIOS console redirection after your system boots to the operating system Boot Enabled default Embedded Server Displays a screen to configure the front panel LCD options and to set a user defined LCD string For more information see the Management systems management software documentation that describes the features requirements installation and basic operation of the embedded software System Security Displays a screen to configure the system password and setup password features See System Security Screen Using the System Password and Using the Setup Password for more information Keyboard NumLock Determines whether your system starts up with the NumLock mode activated on 101 or 102 key keyboards does not apply to 84 key On default keyboards Report Keyboard Enables or disables reporting of keyboard errors during the POST Select Report for host systems that have keyboards attached Errors Select Do Not Report to suppress all error mes
64. e in your system documentation A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge Start Up Routine Look and listen during the system s start up routine for the indications described in Table 1 1 Table 4 1 Start Up Routine I ndications Look listen for Action A status or error message displayed on the front panel LCD See LCD Status Messages An error message displayed on the monitor See System Messages Alert messages from the systems management software See the systems management software documentation The monitor s power indicator See Troubleshooting the Video Subsystem The keyboard indicators See Troubleshooting the Keyboard The USB CD drive activity indicator See Troubleshooting a USB Device The CD drive activity indicator See Troubleshooting an Optical Drive The hard drive activity indicator See Troubleshooting a Hard Drive An unfamiliar constant scraping or grinding sound when you access a drive See Getting Help Checking the Equipment This section provides troubleshooting procedures for external devices attached to the system such as the monitor keyboard or mouse Before you p
65. e power supplies and the hard drives Removing and Replacing the Front Bezel 1 The system is enclosed by an optional bezel To upgrade or troubleshoot the system remove the bezel and cover to access the internal system components Unless you are installing a hot plug hard drive turn off the system and attached peripherals and disconnect the system from the electrical outlet and peripherals K NOTE You do not need to remove the front bezel to remove the system cover 2 Using the system key unlock the bezel 3 Press the tab at the left end of the bezel 4 Rotate the left end of the bezel away from the system to release the right end of the bezel 5 Pull the bezel away from the system See Figure 3 2 Figure 3 2 Removing the Bezel 1 key lock 2 bezel cover To replace the front bezel perform the preceding steps in reverse Opening and Closing the System CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge A CAUTION Whenever you need to lift the system get others to assist you To avoid injury do not attempt to lift the system by yourself A CAUTION The memory modules can become extremely hot during normal operation Allow the modules sufficient time to c
66. e purpose of the diagnostics is to test your system s hardware without requiring additional equipment or risking data loss If you are unable to fix the problem yourself service and support personnel can use diagnostics test results to help you solve the problem Using Server Administrator Diagnostics To assess a system problem first use the online Server Administrator diagnostics If you are unable to identify the problem then use the system diagnostics To access the online diagnostics log into the Server Administrator home page and then click the Diagnostics tab For information about using diagnostics see the online help For additional information see the Server Administrator User s Guide System Diagnostics Features The system diagnostics provides a series of menus and options for particular device groups or devices The system diagnostics menus and options allow you to 1 Run tests individually or collectively Control the sequence of tests Repeat tests Display print or save test results Temporarily suspend testing if an error is detected or terminate testing when a user defined error limit is reached View help messages that briefly describe each test and its parameters 1 View status messages that inform you if tests are completed successfully View error messages that inform you of problems encountered during testing When to Use the System Diagnostics If a major component or device in the sy
67. e technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge GZ NOTE The procedure for removing each individual fan module is the same 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet and peripherals 2 Open the system See Opening and Closing the System NOTE You can remove the fan modules without removing the memory cooling shroud however Dell recommends that you remove this shroud before removing a fan module Do not remove the system board cooling shroud See Removing the Memory Cooling Shroud 3 Raise the fan handle disconnect the module wire harness from the system board and pull the fan straight up to clear the chassis See Figure 3 4 4 Unplug the fan module connector Figure 3 4 Removing and Installing a Cooling Fan cooling fan modules 4 fan module handles cooling fan module connector system board cooling shroud Ifo Replacing a Cooling Fan Module K NOTE The procedure for installing each individual fan is the same Ensure that the fan handle is upright and lower the fan into its retention base until the fan is fully seated Then lower the fan handle until it snaps into place See Figure 3 4 2 Attach the fan module connectors If you remo
68. eat sink and be removed from the socket It is recommended that you remove the heat sink while the processor is warm NOTICE Never remove the heat sink from a processor unless you intend to remove the processor The heat sink is necessary to maintain proper thermal conditions NOTICE The processor and heat sink can become extremely hot Be sure the processor has had sufficient time to cool before handling 5 Press the blue tab on the end of one of the heat sink retention levers to disengage the lever then lift the lever 90 degrees See Figure 3 13 Figure 3 13 Installing and Removing the Heat Sink 1 heat sink 2 heat sink retention lever 2 3 retention lever latch 6 Wait 30 seconds for the heat sink to loosen from the processor 7 Open the other heat sink retention lever 8 If the heat sink has not separated from the processor carefully rotate the heat sink in a clockwise then counterclockwise direction until it releases from the processor Do not pry the heat sink from the processor 9 Lift the heat sink off of the processor and set the heat sink upside down so as not to contaminate the thermal grease 10 Pull the socket release lever 90 degrees upward until the processor is released from the socket See Figure 3 14 11 Rotate the processor shield upward and out of the way Figure 3 14 Installing and Removing the Processor socket release lever 6 ZIF socket 12 Lift the processor
69. ed appropriately for any applications you are using See Using the System Setup Program 2 If the problem is confined to a particular application see the application documentation for specific port configuration requirements that the program may require 3 Run the appropriate online diagnostic test See Using Server Administrator Diagnostics If the tests run successfully but the problem persists see Troubleshooting a Serial I O Device Troubleshooting a Serial O Device Problem Device connected to the serial port is not operating properly Action 1 Turn off the system and any peripheral devices connected to the serial port 2 Swap the serial interface cable with a working cable and turn on the system and the serial device If the problem is resolved replace the interface cable 3 Turn off the system and the serial device and swap the device with a comparable device 4 Turn on the system and the serial device If the problem is resolved replace the serial device See Getting Help If the problem persists see Getting Help Troubleshooting a USB Device Problem System message indicates a problem with a USB device Device connected to a USB port is not operating properly Action 1 Enter the System Setup program and ensure that the USB ports are enabled See Using the System Setup Program 2 Turn off the system and any USB devices 3 Disconnect the USB devices and connect the malf
70. ell com Log in as user anonymous and use your e mail address as your password Electronic Support Service support us dell com apsupport dell com Asian Pacific countries only support jp dell com Japan only support euro dell com Europe only Electronic Quote Service apmarketing dell com Asian Pacific countries only sales_canada dell com Canada only AutoTech Service Dell s automated technical support service AutoTech provides recorded answers to the questions most frequently asked by Dell customers about their portable and desktop computer systems When you call AutoTech use your touch tone telephone to select the subjects that correspond to your questions The AutoTech service is available 24 hours a day 7 days a week You can also access this service through the technical support service See the contact information for your region Automated Order Status Service To check on the status of any Dell products that you have ordered you can go to the Dell Support website at support dell com or you can call the automated order status service A recording prompts you for the information needed to locate and report on your order See the contact information for your region Technical Support Service Dell s technical support service is available 24 hours a day 7 days a week to answer your questions about Dell hardware Our technical support staff use computer based diagnostics to provide fast accurate answers To co
71. em Memory Crd DIMM has determined that one half of the mirror has had too amp HH many errors amp represents the DIMM pair implicated by the BIOS If no memory card is present the Crd string is left out of the message E2118 Fatal NB Mem One of the connections in the FBD memory subsystem link See Troubleshooting System Memory CRC on the Northbound side has failed E2119 Fatal SB Mem One of the connections in the FBD memory subsystem link See Troubleshooting System Memory CRC on the Southbound side has failed 11910 System cover has been removed Information only 11911 gt 3 ERRs Chk LCD overflow message Check the SEL for details on the events Log A maximum of three error messages can display sequentially on the LCD The fourth message displays as the standard overflow message 11912 SEL Full System Event Log is full of events and is unable to log any Clear the log by deleting event entries more events W1228 ROMB Batt lt Warns predictively that the RAID battery has less than 24 Replace RAID battery See RAID Battery 24hr hours of charge left NOTE For the full name of an abbreviation or acronym used in this table see the Glossary Solving Problems Described by LCD Status Messages The code and text on the LCD can often specify a very precise fault condition that is easily corrected For example if the code 1418 CPU_1
72. eparing for removal Blinks green two times per second Drive predicted failure Blinks green amber and off Drive failed Blinks amber four times per second Drive rebuilding Blinks green slowly Drive online Steady green Rebuild aborted Blinks green three seconds amber three seconds and off six seconds Back Panel Features and Indicators Figure 1 3 shows the controls indicators and connectors located on the system s back panel Figure 1 3 Back Panel Features and Indicators ra 3 ro a w Q a v a Qa 3 2 g Q D S N serial connector 4 USB connectors 2 NIC1 connector 3 6 7 power supply 1 fal power supply 2 a 10 system identification button 11 system status indicator connector 13 data dtorage controller SAS or FC HBA gateway configurations Connecting External Devices When connecting external devices to your system follow these guidelines 1 Most devices must be connected to a specific connector and device drivers must be installed before the device operates properly Device drivers are normally included with your operating system software or with the device itself See the documentation that accompanied the device for specific installation and configuration instructions Always attach external devices while your system is turned off Next turn on any external devices before turning on the system
73. erform any of the procedures see Troubleshooting External Connections Troubleshooting IRQ Assignment Conflicts Most PCI devices can share an IRQ with another device but they cannot use an IRQ simultaneously To avoid this type of conflict see the documentation for each PCI device for specific IRQ requirements Table 4 2 lists the IRQ assignments Table 4 2 IRQ Assignment Defaults IRQ Line IRQO System timer IRQ Keyboard controller IRQ2 Interrupt controller 1 to enable IRQ8 through IRQ15 IRQ3 Available IRQ4 Serial port 1 COM1 and COM3 Troubleshooting External Connections Loose or improperly connected cables are the most likely source of problems for the system monitor and other peripherals such as a printer keyboard mouse or other external device Ensure that all external cables are securely attached to the external connectors on your system See Front Panel Features and Indicators and Back Panel Features and Indicators for the front and back panel connectors on your system Troubleshooting the Video Subsystem K NOTE Using the video subsystem with your PowerVault NX1950 system is optional You can operate your system using remote connectivity techniques Problem Monitor is not working properly Video memory is faulty Action 1 Check the system and power connections to the monitor 2 Determine whether the system has an expansion card with a video ou
74. errupt Northbound merge error The following DIMM has been disabled by BIOS DIMM x PCIe Degraded Link Width Error Embedded Bus nn Dev nn Funcn Expected Link Width is n Actual Link Width is n PCIe Degraded Link Width Error Slot n Expected Link Width is n Actual Link Width is n PCIe Training Error Embedded Bus nn Dev nn Funcn PCIe Training Error Slot n PCI BIOS failed to install Plug amp Play Configuration Error Read fault Requested sector not found Remote configuration update attempt failed ROM bad checksum address Sector not found Seek error Seek operation failed Shutdown failure The amount of system memory has changed Time of day clock stopped The following DIMM pair is not compatible with the memory controller DIMM x and DIMM y Faulty keyboard controller faulty system board See Getting Help System is in manufacturing mode Reboot to take the system out of manufacturing mode See Troubleshooting System Memory Faulty memory module s Faulty or improperly installed memory modules See Troubleshooting System Memory POST memory test terminated by pressing the Information only spacebar Faulty or missing optical drive subsystem hard drive or hard drive subsystem or no boot disk in drive A Use a CD or hard drive If the problem persists see Troubleshooting an Optical Drive and Troubleshooting a Hard Drive See Using the System Setup Program for in
75. es a problem with the fan Action CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Run the appropriate diagnostic test See Using Server Administrator Diagnostics 2 Open the system See Opening and Closing the System A CAUTION The cooling fans are not hot pluggable To maintain proper cooling while the system is on only replace one fan at a time 3 Locate the faulty fan indicated by the LCD display or diagnostic software For the identification number of each fan see Removing and Installing a Cooling Fan 4 Ensure that the faulty fan s power cable is firmly attached to the fan power connector See Cooling Fan Modules K NOTE Wait 30 seconds for the system to recognize the fan and determine whether it is working properly 5 Ifthe problem is not resolved install a new fan See Cooling Fan Modules If the replacement fan is working properly close the system See Opening and Closing the System If the replacement fan does not operate see Getting Help Troubleshooting System Memory Problem Faulty memory module Faulty system board Front panel status LCD indicates a problem with system memory Action A CAUTION O
76. et and turn on the system and attached peripherals If the problem persists go to the next step 8 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 9 Open the system See Opening and Closing the System 10 Remove all expansion cards installed in the system See Installing an Expansion Card 11 Close the system See Opening and Closing the System 12 Reconnect the system to the electrical outlet and turn on the system and attached peripherals 13 Run the appropriate online diagnostic test If the tests fail see Getting Help 14 For each expansion card you removed in step 10 perform the following steps a Turn off the system and attached peripherals and disconnect the system from the electrical outlet b Open the system See Opening and Closing the System c Reinstall one of the expansion cards d Close the system See Opening and Closing the System e Run the appropriate diagnostic test If the tests fail see Getting Help Troubleshooting the Microprocessors Problem Error message indicates a processor problem Front panel status LCD indicates a problem with the processors or system board A heat sink is not installed for each processor Action CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before performing any procedure see your Product
77. exadecimal numbers are often followed by h headless system A system or device that functions without having a keyboard mouse or monitor attached Normally headless systems are managed over a network using an Internet browser host adapter A host adapter implements communication between the system s bus and the controller for a peripheral device Hard drive controller subsystems include integrated host adapter circuitry To add a SCSI expansion bus to your system you must install or connect the appropriate host adapter hot plug Describes the feature of the system that enables you to swap a component of the system while the system is running Hz Hertz I O Input output A keyboard is an input device and a monitor is an output device In general 1 0 activity can be differentiated from computational activity ID Identification IDE Integrated drive electronics A standard interface between the system board and storage devices integrated mirroring Provides simultaneous physical mirroring of two drives Integrated mirroring functionality is provided by the system s hardware See also mirroring internal processor cache An instruction and data cache built into the processor IP Internet Protocol IPX Internet package exchange IRQ Interrupt request A signal that data is about to be sent to or received by a peripheral device travels by an IRQ line to the processor Each peripheral connection
78. f If the system is not running an ACPI compliant operating system power is turned off immediately after the power button is pressed The button is enabled in the System Setup program When disabled the button can only turn on system power NOTE You can still turn on the system by using the power button even if the Power Button option is set to Disabled NOTICE Use the NMI button only if directed to do so by qualified support personnel or by the operating system s documentation Pressing this button halts the operating system and displays a diagnostic screen Enables or disables the NMI feature Determines how the system reacts when power is restored to the system If system is set to Last the system returns to the last power state On turns on the system after power is restored When set to Off the system remains off after power is restored Exit Screen After you press lt Esc gt to exit the System Setup program the Exit screen displays the following options Save Changes and Exit Discard Changes and Exit Ji Return to Setup System and Setup Password Features NOTICE The password features provide a basic level of security for the data on your system If your data requires more security use additional forms of protection such as data encryption programs NOTICE Anyone can access the data stored on your system if you leave the system running and unattended without having a system password assigned or if you
79. f the heat sink If you did not receive a replacement heat sink with your processor kit do the following o Using a clean lint free cloth remove the existing thermal grease from the heat sink you removed in step 9 o Open the grease packet included with your processor kit and apply thermal grease evenly to the top of the processor o Place the heat sink onto the processor See Figure 3 13 o Close one of the two heat sink retention levers until it locks See Figure 3 13 o Repeat for the other heat sink retention lever 5 Close the system See Closing the System As the system boots it detects the presence of the new processor and automatically changes the system configuration information in the System Setup program 6 Press lt F2 gt to enter the System Setup program and check that the processor information matches the new system configuration See Using the System Setup Program for instructions about using the System Setup program 7 Run the system diagnostics to verify that the new processor operates correctly See Running the System Diagnostics for information about running the diagnostics RAC Card CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge The Remote Access Contr
80. f times the test is run Log output file pathname When checked enables you to specify where the test log file is saved Viewing Information and Results The tabs in the Customize window provide information about the test and the test results The following tabs are available Results Displays the test that ran and the result Errors Displays any errors that occurred during the test Help Displays information about the currently selected device component or test Configuration Displays basic configuration information about the currently selected device Parameters If applicable displays parameters that you can set for the test Back to Contents Page Back to Contents Page Getting Help Dell PowerVault NX1950 Systems Hardware Owner s Manual Technical Assistance Dell Enterprise Training and Certification Problems With Your Order Product Information Returning Items for Warranty Repair or Credit Before You Call Contacting Dell Technical Assistance If you need assistance with a technical problem perform the following steps K K When prompted by Dell s automated telephone system enter your Express Service Code to route the call directly to the proper support personnel If you do not have an Express Service Code open the Dell Accessories folder double click the Express Service Code icon and follow the directions For instructions on using the technical suppo
81. formation on setting the order of boot devices Incorrect configuration settings in System Setup program or no operating system on hard drive Check the hard drive configuration settings in the System Setup program See Using the System Setup Program If necessary install the operating system on your hard drive See your operating system documentation Faulty system board See Getting Help The specified DIMM was unable to establish a See Troubleshooting System Memory successful data link with the memory controller Faulty or improperly installed PCle card in the specified slot Reseat the PCle card in the specified slot number See Expansion Card Riser If the problem persists see Getting Help Faulty or improperly installed PCle card in the specified slot Reseat the PCle card in the specified slot number See Expansion Card Riser If the problem persists see Getting Help Faulty or improperly installed PCle card in the specified slot Reseat the PCle card in the specified slot number See Expansion Card Riser If the problem persists see Getting Help PCI device BIOS Option ROM checksum failure is detected during shadowing Reseat the expansion card s Ensure that all appropriate cables are securely connected to the expansion card s If the problem persists see Troubleshooting Expansion Cards Loose cables to expansion card s faulty or improperly installed expansion card s Err
82. hat your processors match and conform to the type described in the Microprocessor Technical Specifications outlined in your system s Getting Started Guide E141F The system BIOS has reported a processor protocol error See Getting Help E1420 The system BIOS has reported a processor bus parity error See Getting Help E1421 CPU Init The system BIOS has reported a processor initialization See Getting Help E1422 E1610 E1614 E1618 E161C E1620 E1624 E1710 E1711 E1712 E1714 E171F E1810 E1811 E1812 E1913 E1A14 E1A15 E1A17 E1A18 E2010 E2011 E2012 E2013 E2014 E2015 E2016 error CPU Machine The system BIOS has reported a machine check error See Getting Help Chk PS Missing No power is available from the specified power supply See Troubleshooting Power Supplies specified power supply is improperly installed or faulty PS Status No power is available from the specified power supply See Troubleshooting Power Supplies specified power supply is improperly installed or faulty PS Power supply voltage is out of acceptable range specified See Troubleshooting Power Supplies Predict power supply is improperly installed or faulty Power source for specified power supply is unavailable or Check the AC power source for the specified power supply If
83. ior view of the system Figure 3 1 Inside the System SAS RAID controller daughter 1 control panel 2 3 sideplane card 4 cooling fan modules Fal power supply bays 2 a left riser slot 2 4 7 center riser slot 1 battery A board cooling shrou 10 memory modules 8 heatsink microprocessor 2 backplane 13 two 3 5 inch hard 14 optical slimline drive drive bays The system board holds the system s control circuitry and other electronic components Several hardware options such as the microprocessors and memory are installed directly on the system board The left and center risers each have one slot and can accommodate two half length PCle expansion cards For more information see Expansion Cards The system provides space for one optional slimline optical drive The optical drive tray connects to the controller on the system board through the sideplane board For more information see Installing the Optical Drive Tray The hard drive bays provide space for up to two 3 5 inch SAS SATA hard drives The hard drives connect to a SAS RAID controller daughter card For more information see Installing a Hot Plug Hard Drive During an installation or troubleshooting procedure you may be required to change a jumper setting For more information see Jumpers and Connectors K NOTE There are no hot pluggable components inside this system except for externally accessible components such as th
84. is See Figure 3 22 c Remove the display module from the chassis cutout Figure 3 22 Control Panel Removal and Installation 1 display module 2 display module LCD cable 3 control panel circuit board Installing the Control Panel A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Insert the display module into the chassis cutout and secure it with the two screws 2 Affix the control panel label to the display module 3 Install the control panel board on the carrier and secure it with the three Phillips screws See Figure 3 22 4 Install the carrier in the system chassis 5 Connect the display module ribbon cable to the control panel board 6 Connect the control panel ribbon cable to the control panel board 7 Replace the SAS controller daughter card See Replacing or Installing a SAS RAID Controller Daughter Card 8 Close the system See Opening and Closing the System 9 Reconnect the system to the power source and turn on the system and attached peripherals 10 If applicable install the bezel See Removing and Replacing the Front Bezel System Board Service Only Procedure Removing the System Board A CAUTION Only traine
85. ity Code 69 Greece International Access Code 00 Country Code 30 Grenada Guatemala Guyana Hong Kong International Access Code 001 Country Code 852 India Ireland Cherrywood International Access Code 00 Country Code 353 City Code 1 Italy Milan E mail la techsupport dell com E mail india_support_desktop dell com india_support_notebook dell com india_support_Server dell com Technical Support me OSS C 069 9792 7320 069 9792 7320 069 9792 7320 069 9792 7320 069 9792 7000 00800 44 14 95 18 00800 44 14 00 83 2108129810 2108129811 2108129800 2108129812 toll free 1 866 540 3355 1 800 999 0136 toll free 1 877 270 4609 00852 2969 3188 00852 2969 3191 00852 2969 3196 00852 3416 0906 00852 3416 0910 00852 3416 0907 00852 3416 0908 00852 3416 0912 00852 2969 3105 1600338045 and 1600448046 1600 33 8044 1600 33 8046 01 204 4444 1850 200 778 1850 200 778 01 204 4014 01 204 4014 1850 200 982 1850 200 722 1850 543 543 01 204 0103 01 204 4444 0870 906 0010 0870 907 4499 0870 907 4000 02 577 826 90 02 696 821 14 International Access Code 00 Country Code 39 City Code 02 Jamaica Japan Kawasaki International Access Code 001 Country Code 81 City Code 44 Korea Seoul International Access Code 001 Country Code 82 City Code 2 Latin America Luxembourg Inter
86. l Authorization Number if provided by Dell support technician Operating system and version Peripherals Expansion cards Are you connected to a network Yes No Network version and network card Programs and versions See your operating system documentation to determine the contents of the system s start up files If possible print each file Otherwise record the contents of each file before calling Dell Description of problem and troubleshooting procedures you performed Contacting Dell To contact Dell electronically you can access the following websites www dell com support dell com support For specific web addresses for your country find the appropriate country section in the table below K NOTE Toll free numbers are for use within the country for which they are listed NOTE In certain countries support specific to Dell XPS computers is available at a separate telephone number listed for participating countries If you do not see a telephone number listed that is specific for XPS computers you may contact Dell through the support number listed and your call will be routed appropriately When you need to contact Dell use the electronic addresses telephone numbers and codes provided in the following table If you need assistance in determining which codes to use contact a local or an international operator K NOTE The contact information provided was deemed correct
87. leave your system unlocked so that someone can disable the password by changing a jumper setting Your system is shipped to you without the system password feature enabled If system security is a concern operate your system only with system password protection To change or delete an existing password you must know the password see Deleting or Changing an Existing System Password If you forget your password you cannot operate your system or change settings in the System Setup program until a trained service technician changes the password jumper setting to disable the passwords and erases the existing passwords This procedure is described in Disabling a Forgotten Password Using the System Password After a system password is assigned only those who know the password have full use of the system When the System Password option is set to Enabled the system prompts you for the system password after the system starts Assigning a System Password Before you assign a system password enter the System Setup program and check the System Password option When a system password is assigned the setting shown for the System Password option is Enabled If the setting shown for the Password Status is Unlocked you can change the system password If the Password Status option is Locked you cannot change the system password When the system password feature is disabled by a jumper setting the system password is Disabled and you cannot change
88. ll Precision free 1800 0060 07 Technical Support PowerApp PowerEdge PowerConnect and PowerVault free 1800 0600 09 International Access Code 001 free 1800 006 007 Customer Care option 7 Country Code 66 Corporate Sales free 1800 006 009 Transaction Sales free 1800 006 006 Website www dell com tt Trinidad Tobago E mail la techsupport dell com Technical Support toll free 1 888 799 5908 Website www dell com tc E mail Turks and Caicos Islands la techsupport dell com General Support toll free 1 877 441 4735 Website support euro dell com E mail dell_direct_support dell com Customer Care website support euro dell com uk en ECare form home asp 0870 907 4000 344 860 456 Home and Small Business Sales Corporate Public Sector Sales Customer Care 0870 906 0010 344 373 185 0870 906 0010 344 373 186 344 373 193 344 373 199 344 373 194 U K Bracknell Home and Small Business Customer Care Corporate Customer Care International Access Code 00 Preferred Accounts 500 5000 employees 0 Global Accounts Customer Care Country Code 44 oO Central Government Customer Care City Code 1344 Local Government amp Education Customer Care Health Customer Care Technical Support 0870 366 4180 0870 908 0500 0870 353 0800 Technical Support for XPS computers only Technical Support Corporate Preferred Accounts PAD 1000 employees Technical Support for all other pr
89. lled See System speed and technology system will operate in a degraded mode with Memory he problem persists see Troubleshooting System reduced ECC protection Only memory installed in Memory channel 0 will be accessible Dual rank DIMM paired with Single Mismatched DIMMs installed faulty memory Ensure t of memory modules are of the same type rank DIMM The following DIMM rank module s The system has detected a dual rank and size ey are properly installed See System has been disabled by BIOS DIMM x DIMM paired with a single rank DIMM The second Memory em persists see Troubleshooting System Rank y rank of the dual rank DIMM will be disabled Memory Error Incorrect memory Mismatched or unmatched DIMMs installed faulty Ensure t pairs of memory modules are of the same type configuration DIMMs must be or improperly seated memory module s and size and that they are properly installed See System installed in pairs of matched memory Memory If the problem persists see Troubleshooting System size speed and technology Memory Error Memory failure detected Faulty or improperly seated memory module s See Troubleshooting System Memory Memory size reduced Replace the faulty DIMM as soon as possible Error Remote Access Remote Access Controller initialization failure Ensure that the Remote Access Controller is properly Controller initialization failure installed See RAC Card RAC
90. lt Customer Care Transaction Sales toll free 1 866 540 3355 toll free 1 866 464 4352 toll free 1 866 464 4353 toll free 1 800 394 7430 toll free 1 800 394 7488 toll free 1 800 394 7478 toll free 1 800 394 7430 option 6 ace o eee e T CS Emona sorea OOOO OOO G SS Technical Support Customer Service and Sales Penang Malaysia 604 633 4810 e oane OOOO O A Ce ennn oane OOOO CCSd Menne aroa OOO G CE e Technical Support Home and Small Business for all other Dell products 0844 811 411 Corporate Sales Website support euro dell com E mail czech_dell dell com Technical Support Customer Care 00 Country Code 41 City Code 22 Taiwan International Access Code 002 Country Code 886 Technical Support Corporate Customer Care Home and Small Business Customer Care Corporate Fax Switchboard Website support ap dell com E mail ap_support dell com Technical Support OptiPlex Latitude Inspiron Dimension and Electronics and Accessories Technical Support servers and storage Customer Care Transaction Sales Corporate Sales toll toll fi toll toll toll 0844 822 844 0848 802 202 0848 821 721 022 799 01 90 022 799 01 01 ree 0080 186 1011 ree 0080 160 1256 ree 0080 160 1250 option 5 ree 0080 165 1228 ree 0080 165 1227 Website support ap dell com Thailand Technical Support OptiPlex Latitude and De
91. ly depending on which backplane board you have in your system 1 If applicable remove the bezel See Removing and Replacing the Front Bezel 2 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 3 Open the system See Opening and Closing the System 4 Remove the hard drives K NOTE To properly reinstall the hard drives ensure that you record which hard drive you remove from which bay 5 Disconnect the SAS cable and power cable from the backplane If you are removing a 3 5 inch hard drive two drive backplane see Figure 3 20 6 Remove the backplane If you are removing a 3 5 inch hard drive two drive backplane press the release latch at the left end of the board slide the board to its right and lift the backplane off of the securing tabs See Figure 3 20 Figure 3 20 3 5 Inch Hard Drive Backplane Board Removal and Installation 1 backplane board release latch 2 backplane board 3 securing slots sas interace cable 6 power cable Installing the Backplane Board A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Replace the backplane board When you are installing a 3 5 inch hard
92. m Options Option System Time Resets the time on the system s internal clock System Date Resets the date on the system s internal calendar Memory Information Displays information related to installed system video and redundant memory including size type and speed of memory modules system memory test option status and redundant memory status CPU Information Displays information related to microprocessors speed cache size and so on See CPU Information Screen SATA Port x Displays type and capacity of drive attached to port x Boot Sequence Determines the order in which the system searches for boot devices during system startup Available options can include the diskette drive CD drive hard drives and network If you have installed a RAC additional options such as virtual floppy and virtual CD ROM may be present NOTE System boot is not supported from an external device attached to a SAS or SCSI adapter See support dell com for the latest support information about booting from external devices USB Flash Drive Type Determines the emulation type for a USB flash drive Hard disk allows the USB flash drive to act as a hard drive Floppy allows the Auto default USB flash drive to act as a removal diskette drive Auto automatically chooses an emulation type Integrated Devices See Integrated Devices Screen PCI IRQ Assignment Displays a screen to change the IRQ assigned to each of the integrated devices on th
93. m Quito General Support calling from Guayaquil Website www dell com ec E mail la techsupport dell com Technical Support Telephonica Website support euro dell com E mail fi_support dell com Technical Support Customer Care Switchboard Sales under 500 employees Fax Fax Technical Support for XPS Technical Support for all other Dell computers Customer Care Switchboard Switchboard calls from outside of France Sales Fax Fax calls from outside of France Corporate Technical Support Customer Care Switchboard Sales Fax Website support euro dell com E mail tech_support_central_europe dell com Technical Support for XPS Technical Support for all other Dell computers Home Small Business Customer Care 22537 2727 22537 2707 22537 2714 22537 2728 22537 2711 7010 0074 7023 0182 7023 0184 3287 5505 3287 1200 3287 1201 3287 5000 3287 5001 toll free 1 866 278 6821 toll free 1 888 156 1834 or toll free 1 888 156 1584 toll free 999 119 877 655 3355 toll free 1800 999 119 877 655 3355 toll free 8006170 0207 533 555 0207 533 538 0207 533 533 0207 533 540 0207 533 530 0207 533 533 0207 533 530 0825 387 129 0825 387 270 0825 823 833 0825 004 700 04 99 75 40 00 0825 004 700 0825 004 701 04 99 75 40 01 0825 004 719 0825 338 339 01 55 94 71 00 01 55 94 71 00 0155 94 71 01 069 9792 7222 069 9792 7200 0180 5 224400 Country Code 49 C
94. me as the system password If the two passwords are different the setup password can be used as an alternate system password However the system password cannot be used in place of the setup password You can use up to 32 characters in your password As you press each character key or the spacebar for a blank space a placeholder appears in the field The password assignment is not case sensitive However certain key combinations are not valid If you enter one of these combinations the system beeps To erase a character when entering your password press lt Backspace gt or the left arrow key After you verify the password the Setup Password setting changes to Enabled The next time you enter the System Setup program the system prompts you for the setup password A change to the Setup Password option becomes effective immediately restarting the system is not required Operating With a Setup Password Enabled If Setup Password is set to Enabled you must enter the correct setup password before you can modify most of the System Setup options When you start the System Setup program the program prompts you to enter a password If you do not enter the correct password in three attempts the system lets you view but not modify the System Setup screens with the following exception If System Password is not set to Enabled and is not locked through the Password Status option you can assign a system password however you cannot disable or
95. national Access Code 00 Country Code 352 Macao Country Code 853 Malaysia Penang International Access Code 00 Country Code 60 City Code 4 02 696 821 13 Fax C SSS eee Cd toll free 1 800 326 6061 or Technical Support dial from within Jamaica only toll free 1 800 975 1646 e Public Sales government agencies educational institutions and medical institutions 044 556 5963 e 512 728 4600 SalesFax Austin Texas U S A ee e SCSC d A e A Technical Support PowerApp PowerEdge PowerConnect and PowerVault e T or 512 728 3772 toll free 1800 881 386 Mexico International Access Code 00 Country Code 52 Montserrat Netherlands Antilles Netherlands Amsterdam International Access Code 00 Country Code 31 City Code 20 New Zealand International Access Code 00 Country Code 64 Nicaragua Norway Lysaker International Access Code 00 Country Code 47 Panama Peru Poland Warsaw International Access Code 011 Country Code 48 City Code 22 Portugal International Access Code 00 Country Code 351 Puerto Rico Technical Support TelMex toll free 1 866 563 4425 50 81 8800 Sales or 01 800 888 3355 001 877 384 8979 Customer Service or 001 877 269 3383 50 81 8800 Main or 01 800 888 3355 E mail la techsupport dell com General Suppor
96. nce You can use the System Setup program to 1 Change the system configuration stored in NVRAM after you add change or remove hardware Set or change user selectable options for example the time or date Enable or disable integrated devices Correct discrepancies between the installed hardware and configuration settings Entering the System Setup Program 1 Turn on or restart your system 2 Press lt F2 gt immediately after you see the following message lt F2 gt System Setup If your operating system begins to load before you press lt F2 gt allow the system to finish booting and then restart your system and try again K NOTE To ensure an orderly system shutdown see the documentation that accompanied your operating system Responding to Error Messages You can enter the System Setup program by responding to certain error messages If an error message appears while the system is booting make a note of the message Before entering the System Setup program see System Messages for an explanation of the message and suggestions for correcting errors K NOTE After installing a memory upgrade it is normal for your system to send a message the first time you start your system Using the System Setup Program Table 2 1 lists the keys that you use to view or change information on the System Setup program screens and to exit the program Table 2 1 System Setup Program Navigation Keys Keys Action K N
97. ndicator Table 1 6 NIC Indicator Codes Figure 1 5 NIC Indicators 1 Indicator Indicator Code Link and activity indicators are off The NIC is not connected to the network Link indicator is green The NIC is connected to a valid link partner on the network Activity indicator is amber blinking Network data is being sent or received LCD Status Messages The system s control panel LCD provides status messages to signify when the system is operating correctly or when the system needs attention The LCD lights blue to indicate a normal operating condition and lights amber to indicate an error condition The LCD scrolls a message that includes a status code followed by descriptive text Table 1 7 lists the LCD status messages that can occur and the probable cause for each message The LCD messages refer to events recorded in the System Event Log SEL For information on the SEL and configuring system management settings see the systems management software documentation CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge K NOTE If your system fails to boot press the System ID button for at least five seconds until an error code appears on the LCD Record the code
98. nformation You May Need LCD Status Messages Accessing System Features During Startup o System Messages Front Panel Features and Indicators Warning Messages Back Panel Features and Indicators Diagnostics Messages Power Indicator Codes Alert Messages NIC Indicator Codes This section describes the physical firmware and software interface features that provide and ensure the essential functioning of your system The physical connectors on your system s front and back panels provide convenient connectivity and system expansion capability The system firmware applications and operating systems monitor the system and component status and alert you when a problem arises System conditions can be reported by any of the following Front or back panel indicators LCD status messages 1 System messages Warning messages Diagnostics messages 1 Alert messages This section describes each type of message lists the possible causes and provides steps to resolve any problems indicated by a message The system indicators and features are illustrated in this section Other Information You May Need CAUTI ON The Product Information Guide provides important safety and regulatory information Warranty information may be included within this document or as a separate document The Rack Installation Guide or Rack Installation Instructions included with your rack solution describes how to install your system into a rack 1 The Getti
99. ng Started Guide provides an overview of system features setting up your system and technical specifications CDs included with your system provide documentation and tools for configuring and managing your system Systems management software documentation describes the features requirements installation and basic operation of the software Operating system documentation describes how to configure and use the operating system software Documentation for any components you purchased separately provides information to configure and install these options Updates are sometimes included with the system to describe changes to the system software and or documentation K NOTE Always check for updates on the Dell Support website at support dell com and read the updates first because they often supersede information in other documents Release notes or readme files may be included to provide last minute updates to the system or documentation or advanced technical reference material intended for experienced users or technicians Accessing System Features During Startup Table 1 1 describes keystrokes that may be entered during startup to access system features If your operating system begins to load before you enter the keystroke allow the system to finish booting and then restart your system and try again Table 1 1 Keystrokes for Accessing System Features Keystroke Description lt F2 gt Enters the System Setup program
100. nly trained service technicians are authorized to remove the system cover and access any of the components inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Run the appropriate online diagnostic test See Using Server Administrator Diagnostics 2 Turn on the system and attached peripherals If an error message does not appear continue to the next step If an error message appears go to step 12 3 Enter the System Setup program and check the system memory setting See Entering the System Setup Program If the amount of memory installed matches the system memory setting go to step 12 4 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 5 Open the system See Opening and Closing the System 6 Remove the memory cooling shroud See Removing the Memory Cooling Shroud 7 Reseat the memory modules in their sockets See Installing Memory Modules 8 Replace the memory cooling shroud See Replacing the Memory Cooling Shroud 9 Close the system See Opening and Closing the System 10 Reconnect the system to its electrical outlet and turn on the system and attached peripherals 11 Enter the System Setup program and check the system memory setting See Using the System Setup Program If the amou
101. nt of memory installed does not match the system memory setting then perform the following steps a Turn off the system and attached peripherals and disconnect the system from its electrical outlet b Open the system See Opening and Closing the System K NOTE Several configurations for memory modules exist see General Memory Module Installation Guidelines c Swap the memory module in socket 1 with another of the same capacity See Installing Memory Modules d Close the system See Opening and Closing the System e Reconnect the system to its electrical outlet and turn on the system and attached peripherals f As the system boots observe the monitor screen and the indicators on the keyboard 12 Perform the following steps a Turn off the system and attached peripherals and disconnect the system from its electrical outlet b Open the system See Opening and Closing the System c Perform step c through step f in step 11 for each memory module installed If the problem persists see Getting Help Troubleshooting an Optical Drive Problem 1 System cannot read data from a CD or DVD in an optical drive 1 Optical drive indicator does not blink during boot K NOTE DVD devices are data only Action CAUTI ON Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before performing any procedure see your Product I nformation
102. ntact Dell s technical support service see Before You Call and then see the contact information for your region Dell Enterprise Training and Certification Dell Enterprise Training and Certification is available see www dell com training for more information This service may not be offered in all locations Problems With Your Order If you have a problem with your order such as missing parts wrong parts or incorrect billing contact Dell for customer assistance Have your invoice or packing slip available when you call See the contact information for your region Product I nformation If you need information about additional products available from Dell or if you would like to place an order visit the Dell website at www dell com For the telephone number to call to speak to a sales specialist see the contact information for your region Returning Items for Warranty Repair or Credit Prepare all items being returned whether for repair or credit as follows 1 Call Dell to obtain a Return Material Authorization Number and write it clearly and prominently on the outside of the box For the telephone number to call see the contact information for your region 2 Include a copy of the invoice and a letter describing the reason for the return 3 Include a copy of any diagnostic information including the Diagnostics Checklist indicating the tests you have run and any error messages reported by the system diagnostics
103. ntered NOTE You can use the Password Status option in conjunction with the System Password and Setup Password options to further protect your system from unauthorized changes Deleting or Changing an Existing System Password 1 When prompted press lt Ctri gt lt Enter gt to disable the existing system password If you are asked to enter your setup password contact your network administrator 2 Enter the System Setup program by pressing lt F2 gt during POST 3 Select the System Security screen field to verify that the Password Status option is set to Unlocked 4 When prompted type the system password 5 Confirm that Not Enabled is displayed for the System Password option If Not Enabled is displayed for the System Password option the system password has been deleted If Enabled is displayed for the System Password option press the lt Alt gt lt b gt key combination to restart the system and then repeat steps 2 through 5 Using the Setup Password Read the information in the following sections to assign or change your setup password Assigning a Setup Password You can assign or change a setup password only when the Setup Password option is set to Not Enabled To assign a setup password highlight the Setup Password option and press the lt gt or lt gt key The system prompts you to enter and verify the password If a character is illegal for password use the system beeps NOTE The setup password can be the sa
104. o ensure proper installation K NOTE Your system also comes with a pre installed system board cooling shroud Do not remove the system board cooling shroud See Figure 3 5 12 Remove the heatsink s and microprocessor s See Removing the Processor 13 If applicable remove the TOE key See Activating the Integrated NIC TOE 14 Remove the system board a Pull the system board release pin See Figure 3 23 b While pulling the release pin grasp the system board release handle and slide the system board tray toward the front of the chassis c Lift up the system board tray and remove it from the chassis Figure 3 23 System Board Removal 1 system board tray 2 system board attached to 3 system board release release handle system board tray pin 4 system board cooling 5 system board securing tabs system board shroud securing slots Installing the System Board CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Lower the system board tray until the tray sits flat on the bottom of the chassis 2 Ensure that all system board securing tabs are fully inserted into the system board securing slots See Figure 3 23 3 Slide the system board tray toward the
105. oducts Home and Small Business Fax 0870 907 4006 Website www dell com uy E mail Uruguay la techsupport dell com Technical Support toll free 413 598 2522 i Automated Order Status Service oll free 1 800 433 9014 AutoTech portable and desktop computers toll free 1 800 247 9362 i free 1 877 459 7298 Hardware and Warranty Support Dell TV Printers and Projectors for Relationship customers Americas Consumer XPS Support free 1 800 232 8544 Consumer Home and Home Office Support for all other Dell products free 1 800 624 9896 Customer Service free 1 800 624 9897 Employee Purchase Program EPP Customers free 1 800 695 8133 Financial Services website www dellfinancialservices com Financial Services lease loans toll free 1 877 577 3355 Financial Services Dell Preferred Accounts DPA toll free 1 800 283 2210 Customer Service and Support toll free 1 800 456 3355 Int ti LA Code adie Sa rae ct Employee Purchase Program EPP Customers toll free 1 800 695 8133 Support for printers projectors PDAs and MP3 players toll free 1 877 459 7298 Country Code 1 A Public government education and healthcare Customer Service and Support oll free 1 800 456 3355 Employee Purchase Program EPP Customers toll free 1 800 695 8133 toll free 1 800 289 3355 Dell Sales or toll free 1 800 879 3355 Dell Outlet Store Dell refurbished computers free 1 888 798 7561 U S A Austin Texa
106. oller RAC provides a set of advanced features for managing the server remotely The following procedure describes the steps for installing the optional RAC card 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening and Closing the System 3 Remove the plastic filler plug from the system back panel See Figure 3 15 4 Remove the center riser card from the system board See Expansion Card Riser 5 Angle the RAC card so that its NIC connector inserts through the back panel RAC card opening aligning the card with the back standoff Figure 3 15 Installing a RAC Card RAC card RAC card connectors 2 filler plug location back standoff front standoffs 2 6 RAC card cable connectors 6 Align the front edge of the RAC card with the front plastic retention standoffs and press down the front of the card until it is fully seated See Figure 3 15 When the front of the card is fully seated the front plastic standoffs snap over the front edge of the card 7 Connect the two small RAC cables to the RAC card and the connectors on the system board 8 Replace the center riser card See Expansion Card Riser 9 Close the system See Opening and Closing the System 10 Reconnect the system and peripherals to their power sources and turn them on See the RAC card documentation for information on configuring and using the RAC card Optical
107. on the system and attached peripherals If the problem persists proceed as follows For the SAS controller daughter card see Getting Help Replace the SAS RAID daughter card battery See Installing a RAID Battery If replacing the battery does not solve the problem see Getting Help Troubleshooting Expansion Cards K NOTE When troubleshooting an expansion card see the documentation for your operating system and the expansion card Problem Error message indicates a problem with an expansion card Expansion card performs incorrectly or not at all Action CAUTI ON Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before performing any procedure see your Product I nformation Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Run the appropriate online diagnostic test See Using Server Administrator Diagnostics 2 Open or remove the bezel See Removing and Replacing the Front Bezel 3 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 4 Open the system See Opening and Closing the System 5 Ensure that each expansion card is firmly seated in its connector See Installing an Expansion Card 6 Close the system See Opening and Closing the System 7 Reconnect the system to the electrical outl
108. ool before handling Opening the System To upgrade or troubleshoot the system remove the system cover to gain access to internal components 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet and peripherals 2 Remove the bezel See Removing and Replacing the Front Bezel 3 To remove the system cover rotate the latch release lock on the latch in a counter clockwise direction to the unlocked position See Figure 3 3 4 Lift up on the latch on top of the system to guide it back and into an offset position See Figure 3 3 5 Grasp the cover on both sides and carefully lift the cover away from the system Figure 3 3 Removing the Cover 1 latch latch release lock alignment J hooks Closing the System 1 Lift up the latch on the cover 2 Place the cover on top of the system and offset the cover slightly back so that it clears the chassis J hooks and lays flat on the system chassis See Figure 3 3 3 Lower the cover into the closed position aligning it with the J hooks and push down on the latch to guide the cover into place 4 Rotate the latch release lock in a clockwise direction to secure the cover Cooling Fan Modules This system contains four cooling fan modules each comprised of two dual rotor fans for a total of eight fans that are connected directly to the system board Removing a Cooling Fan Module A CAUTION Only trained servic
109. or encountered in initializing PCI device faulty system board Install the NVRAM_CLR jumper and reboot the system See Figure 6 1 for jumper location If the problem persists see Troubleshooting Expansion Cards The operating system cannot read from the diskette or hard drive the system could not find a Replace the diskette Ensure that the diskette and hard drive cables are properly connected See Troubleshooting particular sector on the disk or the requested Expansion Cards or Troubleshooting a Hard Drive for the sector is defective appropriate drive s installed in your system System unable to process Remote Configuration Retry Remote Configuration request Expansion card improperly installed or faulty Reseat the expansion card s Ensure that all appropriate cables are securely connected to the expansion card s If the problem persists see Troubleshooting Expansion Cards Faulty diskette or hard drive See Troubleshooting a Hard Drive for the appropriate drive s installed in your system Shutdown test failure See Troubleshooting System Memory Memory has been added or removed or a memory module may be faulty If memory has been added or removed this message is informative and can be ignored If memory has not been added or removed check the SEL to determine if single bit or multi bit errors were detected and replace the faulty memory module See Troubleshooting System Memory Faulty batter
110. or enter a new system password When a system password is not assigned and the password jumper on the system board is in the enabled default position the setting shown for the System Password option is Not Enabled and the Password Status field is Unlocked To assign a system password 1 Verify that the Password Status option is set to Unlocked 2 Highlight the System Password option and press lt Enter gt 3 Type your new system password You can use up to 32 characters in your password As you press each character key or the spacebar for a blank space a placeholder appears in the field The password assignment is not case sensitive However certain key combinations are not valid To erase a character when entering your password press lt Backspace gt or the left arrow key NOTE To escape from the field without assigning a system password press lt Enter gt to move to another field or press lt Esc gt at any time prior to completing step 5 4 Press lt Enter gt 5 To confirm your password type it a second time and press lt Enter gt The setting shown for the System Password changes to Enabled Exit the System Setup program and begin using your system 6 Either reboot your system now for your password protection to take effect or continue working K NOTE Password protection does not take effect until you reboot the system Using Your System Password to Secure Your System NOTE If you have assigned a setup passwo
111. orage devices SCSI Small computer system interface An I O bus interface with faster data transmission rates than standard ports SDRAM Synchronous dynamic random access memory sec Second s SEL System event log Used in the system management software to record system events and errors serial port An I O port used most often to connect a modem to your system You can usually identify a serial port on your system by its 9 pin connector service tag A bar code label on the system used to identify it when you call Dell for technical support simple disk volume The volume of free space on a single dynamic physical disk SMART Self Monitoring Analysis and Reporting Technology Allows hard drives to report errors and failures to the system BIOS and then display an error message on the screen SMP Symmetric multiprocessing Used to describe a system that has two or more processors connected via a high bandwidth link and managed by an operating system where each processor has equal access to I O devices SNMP Simple Network Management Protocol A standard interface that allows a network manager to remotely monitor and manage workstations spanning Spanning or concatenating disk volumes combines unallocated space from multiple disks into one logical volume allowing more efficient use of all the space and all drive letters on a multiple disk system striping Disk striping writes data across three o
112. ottom rear screw hole on the hard drive with the hole labeled SAS on the hard drive carrier When aligned correctly the rear of the hard drive will be flush with the rear of the hard drive carrier 3 Attach the four screws to secure the hard drive to the hard drive carrier See Figure 3 18 Figure 3 18 Installing a SAS Hard Drive Into a Drive Carrier 1 screws 4 2 SATAu drive carrier 3 SAS hard drive Expansion Card Riser Removing an Expansion Card Riser A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 If applicable remove the bezel See Removing and Replacing the Front Bezel 2 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 3 Open the system See Opening and Closing the System 4 If applicable remove the expansion card from the riser 5 Press the release latch es on the riser board and lift the riser board straight up from the system board See Figure 3 19 The left riser board has two release latches the center riser board has one latch Figure 3 19 Expansion Card Riser Removal 1 left riser board 2 left riser board release 3 left riser board alignment latches
113. peripherals and disconnect the system from the electrical outlet Open the system See Opening and Closing the System Replace processor 1 with another processor of the same capacity See Removing the Processor Close the system See Opening and Closing the System Run the appropriate online diagnostic test If the tests complete successfully replace processor 1 See Getting Help Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening and Closing the System Reinstall the processor that you removed in step 10 See Removing the Processor Close the system See Opening and Closing the System Reconnect the system to the electrical outlet and turn on the system and attached peripherals If the problem persists see Getting Help Back to Contents Page
114. plications Entering the BMC Setup Module 1 Turn on or restart your system 2 Press lt Ctrl E gt when prompted after POST If your operating system begins to load before you press lt Ctrl E gt allow the system to finish booting and then restart your system and try again BMC Setup Module Options For information about the BMC Setup Module options and how to configure the emergency management port EMP see the BMC User s Guide Back to Contents Page Back to Contents Page Troubleshooting Your System Dell PowerVault NX1950 Systems Hardware Owner s Manual Safety First For You and Your System Start Up Routine Checking the Equipment Troubleshooting Basic I O Functions Troubleshooting a NIC Troubleshooting a Wet System Troubleshooting Power Supplies Troubleshooting System Cooling Problems Troubleshooting System Memory Troubleshooting an Optical Drive Troubleshooting a Hard Drive Troubleshooting a SAS RAID Controller Daughter Card Troubleshooting Expansion Cards Troubleshooting a Damaged System e eeoeee eo e eeoeoeee Troubleshooting the System Battery Troubleshooting the Microprocessors Safety First For You and Your System To perform certain procedures in this document you must remove the system cover and work inside the system While working inside the system do not attempt to service the system except as explained in this guide and elsewher
115. r more disks in an array but only uses a portion of the space on each disk The amount of space used by a stripe is the same on each disk used A virtual disk may use several stripes on the same set of disks in an array See also guarding mirroring and RAID SVGA Super video graphics array VGA and SVGA are video standards for video adapters with greater resolution and color display capabilities than previous standards system board As the main circuit board the system board usually contains most of your system s integral components such as the processor RAM controllers for peripherals and various ROM chips system configuration information Data stored in memory that tells a system what hardware is installed and how the system should be configured for operation system diskette See bootable diskette system memory See RAM System Setup program A BIOS based program that allows you to configure your system s hardware and customize the system s operation by setting features such as password protection Because the System Setup program is stored in NVRAM any settings remain in effect until you change them again system ini file A start up file for the Windows operating system When you start Windows it consults the system ini file to determine a variety of options for the Windows operating environment Among other things the system ini file records which video mouse and keyboard drivers are installed for Windows
116. rd see Using the Setup Password the system accepts your setup password as an alternate system password When the Password Status option is set to Unlocked you have the option to leave the password security enabled or to disable the password security To leave the password security enabled 1 Turn on or reboot your system by pressing lt Ctrl gt lt Alt gt lt Del gt 2 Type your password and press lt Enter gt To disable the password security 1 Turn on or reboot your system by pressing lt Ctrl gt lt Alt gt lt Del gt 2 Type your password and press lt Ctrl gt lt Enter gt When the Password Status option is set to Locked whenever you turn on your system or reboot your system by pressing lt Ctri gt lt Alt gt lt Del gt type your password and press lt Enter gt at the prompt After you type the correct system password and press lt Enter gt your system operates as usual If an incorrect system password is entered the system displays a message and prompts you to re enter your password You have three attempts to enter the correct password After the third unsuccessful attempt the system displays an error message showing the number of unsuccessful attempts and that the system has halted and will shut down This message can alert you to an unauthorized person attempting to use your system Even after you shut down and restart the system the error message continues to be displayed until the correct password is e
117. roring A type of data redundancy in which a set of physical drives stores data and one or more sets of additional drives stores duplicate copies of the data Mirroring functionality is provided by software See also guarding integrated mirroring striping and RAID mm Millimeter s ms Millisecond s MS DOS Microsoft Disk Operating System NAS Network Attached Storage NAS is one of the concepts used for implementing shared storage on a network NAS systems have their own operating systems integrated hardware and software that are optimized to serve specific storage needs NIC Network interface controller A device that is installed or integrated in a system to allow connection to a network NMI Nonmaskable interrupt A device sends an NMI to signal the processor about hardware errors ns Nanosecond s NTFS The NT File System option in the Windows 2000 operating system NVRAM Nonvolatile random access memory Memory that does not lose its contents when you turn off your system NVRAM is used for maintaining the date time and system configuration information parity Redundant information that is associated with a block of data partition You can divide a hard drive into multiple physical sections called partitions with the fdisk command Each partition can contain multiple logical drives You must format each logical drive with the format command PCI Peripheral Component Interconnect
118. roud See Replacing the Memory Cooling Shroud 6 Close the system See Opening and Closing the System Activating the I ntegrated NIC TOE To add TCP IP Offload Engine TOE functionality to the system s integrated NIC install the TOE NIC hardware key in the TOE_KEY socket on the system board see Figure 6 2 Processors You can upgrade your processor s to take advantage of future options in speed and functionality Each processor and its associated internal cache memory are contained in a land grid array LGA package that is installed in a ZIF socket on the system board The following items are included in the processor upgrade kit Processor Heat sink Removing the Processor A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Prior to upgrading your system download the latest system BIOS version on support dell com 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 3 Open the system See Opening and Closing the System 4 Remove the memory cooling shroud See Removing the Memory Cooling Shroud NOTICE When you remove the heat sink the possibility exists that the processor might adhere to the h
119. rt service see Technical Support Service and Before You Call K NOTE Some of the following services are not always available in all locations outside the continental U S Call your local Dell representative for Complete the procedures in Troubleshooting Your System Run the system diagnostics and record any information provided Make a copy of the Diagnostics Checklist and fill it out Use Dell s extensive suite of online services available at Dell Support at support dell com for help with installation and troubleshooting procedures For more information see Online Services If the preceding steps have not resolved the problem call Dell for technical assistance NOTE Call technical support from a phone near or at the system so that technical support can assist you with any necessary procedures NOTE Dell s Express Service Code system may not be available in all countries information on availability Online Services You can access Dell Support at support dell com Select your region on the WELCOME TO DELL SUPPORT page and fill in the requested details to access help tools and information You can contact Dell electronically using the following addresses World Wide Web www dell com www dell com ap Asian Pacific countries only www dell com jp Japan only www euro dell com Europe only www dell com la Latin American countries www dell ca Canada only Anonymous file transfer protocol FTP ftp d
120. s toll free 1 877 DELLTTY Dell Services for the Deaf Hard of Hearing or Speech Impaired E mail la techsupport dell com U S Virgin Islands Technical Support toll free 1 877 702 4360 Website www dell com ve Venezuela E mail la techsupport dell com Technical Support toll free 0800 100 2513 1 877 335 5889 Back to Contents Page Back to Contents Page Glossary Dell PowerVault NX1950 Systems Hardware Owner s Manual This section defines or identifies technical terms abbreviations and acronyms used in your system documents A Ampere s AC Alternating current ACPI Advanced Configuration and Power Interface A standard interface for enabling the operating system to direct configuration and power management ambient temperature The temperature of the area or room where the system is located ANSI American National Standards Institute The primary organization for developing technology standards in the U S application Software designed to help you perform a specific task or series of tasks Applications run from the operating system ASCII American Standard Code for Information Interchange asset tag An individual code assigned to a system usually by an administrator for security or tracking purposes backup A copy of a program or data file As a precaution back up your system s hard drive on a regular basis Before making a change to the configuration of your system
121. s been powered down Allow time for the memory modules to cool before handling them Handle the memory modules by the card edges and avoid touching the components on the memory module NOTICE Never operate your system with the memory cooling shroud removed Overheating of the system can develop quickly resulting in a shutdown of the system and the loss of data 4 To remove the cooling shroud locate the release tab on the shroud edge that is nearest to the adjacent system board shroud See Figure 3 6 Pull up on the release tab to release the memory cooling shroud Unseat the shroud from the securing tabs located on the periphery of the shroud Carefully lift the shroud straight up to disengage it from the system board and then lift the shroud away from the system Figure 3 6 Memory Cooling Shroud 4 1 memory cooling shroud system processors 2 Jo o 2 memory shroud release tab 3 memory modules 8 Replacing the Memory Cooling Shroud To install the memory cooling shroud align the shroud directly over the memory modules and the processors Using the interior system board cooling shroud as a guide slowly lower the shroud straight down onto the system directly over the processors and memory modules Gently press around the periphery of the shroud until it engages with the external tabs and snaps into place Power Supplies Your system supports two power supplies rated
122. s with greater resolution and color display capabilities than previous standards video adapter The logical circuitry that provides in combination with the monitor your system s video capabilities A video adapter may be integrated into the system board or may be an expansion card that plugs into an expansion slot video driver A program that allows graphics mode application programs and operating systems to display at a chosen resolution with the desired number of colors Video drivers may need to match the video adapter installed in the system video memory Most VGA and SVGA video adapters include memory chips in addition to your system s RAM The amount of video memory installed primarily influences the number of colors that a program can display with the appropriate video drivers and monitor capabilities video resolution Video resolution 800 x 600 for example is expressed as the number of pixels across by the number of pixels up and down To display a program at a specific graphics resolution you must install the appropriate video drivers and your monitor must support the resolution W Watt s WH Watt hour s win ini file A start up file for the Windows operating system When you start Windows it consults the win ini file to determine a variety of options for the Windows operating environment The win ini file also usually includes sections that contain optional settings for Windows application programs that
123. sages relating to the keyboard or keyboard controller during POST This setting does Report default not affect the operation of the keyboard itself if a keyboard is attached to the system CPU Information Screen Table 2 3 lists the options and descriptions for the information fields that appear on the CPU Information screen Table 2 3 CPU Information Screen Option Bus Speed Logical Processor Enabled default Virtualization Technology Disabled default Adjacent Cache Line Prefetch Enabled default Hardware Prefetcher Enabled default Demand Based Power Management Disabled default Processor X ID Description Displays the bus speed of the processors Displays when the processors support HyperThreading Enabled permits all logical processors to be used by the operating system Only the first logical processor of each processor installed in the system is used by the operating system if Disabled is selected Displays when the processor s support Virtualization Technology Enabled permits virtualization software to utilize Virtualization Technology functions incorporated in the processor design This feature can only be used by software that supports Virtualization Technology Enables or disables optimal use of sequential memory access Disable this option for applications that require high use of random memory access
124. sion card connector until the card is fully seated c When the card is seated in the connector close the expansion card latch See Figure 3 11 Figure 3 11 Installing an Expansion Card PCI riser 2 expansion card connector 3 expansion card latch 1 6 Connect any cables to the expansion card See the documentation that came with the card for information about its cable connections 7 Close the system See Opening and Closing the System Removing an Expansion Card A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening and Closing the System 3 Disconnect all cables from the card 4 Remove the expansion card a Open the expansion card latch See Figure 3 11 b Grasp the expansion card by its edges and carefully remove it from the expansion card connector If you are removing the card permanently install a metal filler bracket over the empty expansion slot opening and close the expansion card latch NOTE You must install a filler bracket over an empty expansion slot to maintain Federal Communications
125. sk For example before you format a diskette a message will warn you that you may lose all data on the diskette Warning messages usually interrupt the task and require you to respond by typing y yes or n no NOTE Warning messages are generated by either the application or the operating system For more information see the documentation that accompanied the operating system or application Diagnostics Messages When you run system diagnostics an error message may result Diagnostic error messages are not covered in this section Record the message on a copy of the Diagnostics Checklist in Getting Help and then follow the instructions in that section for obtaining technical assistance Alert Messages Systems management software generates alert messages for your system Alert messages include information status warning and failure messages for drive temperature fan and power conditions For more information see the systems management software documentation Back to Contents Page Back to Contents Page Running the System Diagnostics Dell PowerVault NX1950 Systems Hardware Owner s Manual Using Server Administrator Diagnostics System Diagnostics Features When to Use the System Diagnostics Running the System Diagnostics System Diagnostics Testing Options Using the Custom Test Options If you experience a problem with your system run the diagnostics before calling for technical assistance Th
126. stem Your system also contains an address bus and a data bus for communications between the processor and RAM C Celsius cache A fast storage area that keeps a copy of data or instructions for quick data retrieval When a program makes a request to a disk drive for data that is in the cache the disk cache utility can retrieve the data from RAM faster than from the disk drive CD Compact disc CD drives use optical technology to read data from CDs cm Centimeter s cmos Complementary metal oxide semiconductor component As they relate to DMI components include operating systems computer systems expansion cards and peripherals that are compatible with DMI Each component is made up of groups and attributes that are defined as relevant to that component COMn The device names for the serial ports on your system control panel The part of the system that contains indicators and controls such as the power button and power indicator controller A chip that controls the transfer of data between the processor and memory or between the processor and a peripheral conventional memory The first 640 KB of RAM Conventional memory is found in all systems Unless they are specially designed MS DOS programs are limited to running in conventional memory coprocessor A chip that relieves the system s processor of specific processing tasks A math coprocessor for example handles numeric processing CPU
127. stem does not operate properly component failure may be indicated As long as the microprocessor and the system s input output devices monitor keyboard and diskette drive are functioning you can use the system diagnostics to help identify the problem Running the System Diagnostics The system diagnostics is run from the utility partition on your hard drive NOTICE Use the system diagnostics to test only your system Using this program with other systems may cause invalid results or error messages In addition use only the program that came with your system or an updated version of that program 1 As the system boots press lt F10 gt during POST 2 From the utility partition main menu select Run System Diagnostics or select Run Memory Diagnostics if you are troubleshooting memory When you start the system diagnostics a message is displayed stating that the diagnostics are initializing Next the Diagnostics menu appears The menu allows you to run all or specific diagnostics tests or to exit the system diagnostics K NOTE Before you read the rest of this section start the system diagnostics so that you can see the utility on your screen System Diagnostics Testing Options Click the testing option in the Main Menu window Table 5 1 provides a brief explanation of testing options Table 5 1 System Diagnostics Testing Options Testing Function Option Express Test Performs a quick check of the sys
128. t toll free 1 866 278 6822 E mail la techsupport dell com General Support 001 800 882 1519 Website support euro dell com 020 674 45 94 020 674 45 00 020 674 47 66 020 674 42 00 020 674 4325 020 674 55 00 020 674 50 00 020 674 47 75 020 674 47 50 020 674 50 00 020 674 47 50 Technical Support for XPS Technical Support for all other Dell computers Technical Support Fax Home Small Business Customer Care Relational Customer Care Home Small Business Sales Relational Sales Home Small Business Sales Fax Relational Sales Fax Switchboard Switchboard Fax Website support ap dell com E mail support ap dell com contactus General Support 0800 441 567 E mail la techsupport dell com Technical Support toll free 1 800 220 1378 Website support euro dell com 815 35 043 671 16882 671 17575 23162298 671 16800 671 16865 Technical Support for XPS Technical Support for all other Dell products Relational Customer Care Home Small Business Customer Care Switchboard Fax Switchboard E mail la techsupport dell com Technical Support toll free 1 800 507 1385 Technical Support CLARACOM toll free 1 866 633 4097 E mail la techsupport dell com Technical Support toll free 0800 50 869 Website support euro dell com E mail pl_support_tech dell com 57 95 700 5795 999 57 95 999 57 95 806 57 95 998 57 95 999 Customer Service Phone Customer Care Sales Customer Service Fax Reception Desk Fax Switchboar
129. tem This option runs device tests that do not require user interaction Use this option to quickly identify the source of your problem Extended Test Performs a more thorough check of the system This test can take an hour or longer Custom Test Tests a particular device Information Displays test results Using the Custom Test Options When you select Custom Test in the Main Menu window the Customize window appears and allows you to select the device s to be tested select specific options for testing and view the test results Selecting Devices for Testing The left side of the Customize window lists devices that can be tested Devices are grouped by device type or by module depending on the option you select Click the next to a device or module to view its components Click on any component to view the tests that are available Clicking a device rather than its components selects all of the components of the device for testing Selecting Diagnostics Options Use the Diagnostics Options area to select how you want to test a device You can set the following options Non Interactive Tests Only When checked runs only tests that require no user intervention Quick Tests Only When checked runs only the quick tests on the device Extended tests will not run when you select this option Show Ending Timestamp When checked time stamps the test log Test Iterations Selects the number o
130. the Lost out of acceptable range problem persists see Troubleshooting Power Supplies out of acceptable range problem persists see Troubleshooting Power Supplies PS Redundancy The power supply subsystem is no longer redundant If the See See TeoubleshootingPowersueplies Power Supplies last supply fails the system will go down The system BIOS has reported an 1 0 channel check See Litera aa a Help Chk PERR B The system BIOS has reported a PCI parity error on a Remove and reseat the PCI expansion cards If the problem persists FH component that resides in PCI configuration space at bus see Troubleshooting Expansion Cards device function Power source for specified power supply is unavailable or Check the AC power source for the specified power supply If the ange If the problem persists the riser card or system board is faulty See The system BIOS has reported a PCI parity error ona Getting Help component that resides in the specified PCI slot PERR Slot SERR B The system BIOS has reported a PCI system error on a Remove and reseat the PCI expansion cards If the problem persists FEF component that resides in PCI configuration space at bus see Getting Help device function If the problem persists the riser card or system board is faulty See The system BIOS has reported a PCI system error on a Getting Help component that resides in the specified slot PCI SERR
131. the System Setup Program 5 Ensure that the NICs hubs and switches on the network are all set to the same data transmission speed See the network equipment documentation 6 Ensure that all network cables are of the proper type and do not exceed the maximum length See Network Cable Requirements in your Getting Started Guide Troubleshooting a Wet System Problem Liquid spilled on the system Excessive humidity Action A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening and Closing the System 3 Remove all expansion cards installed in the system See Removing an Expansion Card 4 Let the system dry thoroughly for at least 24 hours 5 Close the system See Opening and Closing the System 6 Reconnect the system to the electrical outlet and turn on the system and attached peripherals If the system does not start properly see Getting Help 7 Ifthe system starts properly shut down the system and reinstall all of the expansion cards that you removed See Installing an Expansion Card 8
132. the entire capacity of the four DIMMs is allocated to sparing whereas for dual rank DIMMs only half of the four DIMM capacity is allocated to sparing Table 3 1 shows how memory sparing splits the available and spared memory in each of the single and dual ranked memory module combinations Table 3 1 Memory Sparing Configurations ome Size Type Total Memory Available I e Memory Mirroring Support The system supports memory mirroring if eight identical memory modules are installed in the system Mirroring must be enabled in the System Setup program and can be used only if memory sparing is not enabled See Using the System Setup Program In a mirrored configuration the total available system memory is one half of the total installed memory Installing Memory Modules CAUTI ON Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product I nformation Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge CAUTI ON The memory modules are hot to the touch for some time after the system has been powered down Allow time for the memory modules to cool before handling them Handle the memory modules by the card edges and avoid touching the components on the memory module Open the system See Opening and Closing the System Remove the memory cooling shroud See Removing the
133. the system from the electrical outlet 2 Open the system See Opening and Closing the System 3 Lift up the memory module shroud 4 Remove the jumper plug from the password jumper See Figure 6 1 to locate the password jumper on the system board 5 Close the system 6 Reconnect your system and peripherals to their electrical outlets and turn on the system The existing passwords are not disabled erased until the system boots with the password jumper plug removed However before you assign a new system and or setup password you must install the jumper plug NOTE If you assign a new system and or setup password with the jumper plug still removed the system disables the new password s the next time it boots 7 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 8 Open the system See Opening and Closing the System 9 Install the jumper plug on the password jumper 10 Lower the memory module shroud 11 Close the system 12 Reconnect your system and peripherals to their electrical outlets and turn on the system 13 Assign a new system and or setup password To assign a new password using the System Setup program see Assigning a System Password System Board Connectors See Figure 6 2 and Table 6 2 for the location and description of system board connectors Figure 6 2 System Board Connectors
134. tish Virgin Islands Brunei Country Code 673 Canada North York Ontario International Access Code 011 Cayman Islands Chile Santiago Country Code 56 City Code 2 China Xiamen Country Code 86 City Code 592 Colombia Costa Rica omme order status wawaone OOOO OOOO O SY t o o o Customer Service printers projectors televisions handhelds digital jukebox oll free 1 800 847 4096 o o and wireless Hardware Warranty Support Home Sales Small Business toll free 1 800 906 3355 Hardware Warranty Support med large bus government toll free 1 800 387 5757 Hardware Warranty Support printers projectors televisions handhelds digital E jukebox and wireless 1 877 335 5767 Sales Home Sales Small Business toll free 1 800 387 5752 Sales med large bus government o toll free 1 800 387 5755 Spare Parts Sales amp Extended Service Sales 1 866 440 3355 Technical Support toll free 1 877 261 0242 t o Sales and Customer Support E mail la techsupport dell com l free 1230 020 4823 o chni Su u echnica pport CTC Te 592 818 1350 Technical Support Dimension and Inspiron toll free 800 858 2969 Technical Support OptiPlex Latitude and Dell Precision toll free 800 858 0950 Technical Support servers and storage toll free 800 858 0960 o Technical Support Fax toll free 800 858 2920 pport projectors PDAs switches routers
135. tor 1 Power on indicator The power button controls the DC power supply output to the system power button NOTE If you turn off the system using the power button and the system is running an ACPl compliant operating system the system performs a graceful shutdown before the power is turned off If the system is not running an ACPI compliant operating system the power is turned off immediately after the power button is pressed 2 NMI button Used to troubleshoot software and device driver errors when using certain operating systems This button can be pressed using the end of a paper clip Use this button only if directed to do so by qualified support personnel or by the operating system s documentation 3 System The identification buttons on the front and back panels can be used to locate a particular system within a rack When identification button one of these buttons is pushed the blue system status indicator on the front and back blinks until one of the buttons is pushed again 4 LCD display Provides system ID status information and system error messages The LCD display lights during normal system operation Both the systems management software and the identification buttons located on the front and back of the system can cause the LCD to flash blue to identify a particular system The LCD display lights amber when the system needs attention due to a problem with power supplies fans system temperature or hard drives NOTE If the s
136. tput connector In this system configuration the monitor cable should normally be connected to the connector on the expansion card not to the system s integrated video connector To verify that the monitor is connected to the correct video connector turn off the system and wait for 1 minute then connect the monitor to the other video connector and turn the system on again 3 Determine whether the system has monitors attached to both the front and rear video connectors The system supports only one monitor attached to either the front or rear video connector When a monitor is connected to the front panel the back panel video connector is disabled If two monitors are attached to the system disconnect one monitor If the problem is not resolved continue to the next step 4 Run the appropriate online diagnostic test See Using Server Administrator Diagnostics If the tests run successfully the problem is not related to video hardware If the tests fail see Getting Help Troubleshooting the Keyboard K NOTE Using the keyboard with your PowerVault NX1950 system is optional You can operate your system using remote connectivity techniques Problem System message indicates a problem with the keyboard Keyboard is not functioning properly Action 1 Examine the keyboard and its cable for signs of damage 2 Swap the faulty keyboard with a working keyboard If the problem is resolved replace the faulty keyboard
137. ule is out of acceptable operating See Troubleshooting System Cooling Problems Hx range 1313 Fan The system is no longer fan redundant Another fan failure Check control panel LCD for additional scrolling messages See Redundancy will put the system at risk of over heating Troubleshooting System Cooling Problems E1410 CPU IERR Specified microprocessor is reporting an internal error See your system s Information Update Tech Sheet located on support dell com for the most current system information If the problem persists see Getting Help E1414 CPU Specified microprocessor is out of acceptable temperature See Troubleshooting System Cooling Problems If the problem persists Thermtrip range and has halted operation ensure that the microprocessor heat sinks are properly installed See Troubleshooting the Microprocessors NOTE The LCD continues to display this message until the system s power cord is disconnected and reconnected to the AC power source or the SEL is cleared using either Server Assistant or the BMC Management Utility See the Dell OpenManage Baseboard Management Controller User s Guide for information about these utilities 1418 CPU Specified processor is missing or bad and the system is in See Troubleshooting the Microprocessors Presence an unsupported configuration E141C CPU Mismatch Processors are in a configuration unsupported by Dell See System Memory Ensure t
138. unctioning device to the other USB connector 4 Turn on the system and the reconnected device If the problem is resolved the USB connector might be defective See Getting Help 5 If possible swap the interface cable with a working cable If the problem is resolved replace the interface cable See Getting Help 6 Turn off the system and the USB device and swap the device with a comparable device 7 Turn on the system and the USB device If the problem is resolved replace the USB device See Getting Help If the problem persists see Getting Help Troubleshooting a NIC Problem NIC cannot communicate with network Action 1 Run the appropriate online diagnostic test See Running the System Diagnostics 2 Check the appropriate indicator on the NIC connector See NIC Indicator Codes If the link indicator does not light check all cable connections If the activity indicator does not light the network driver files might be damaged or missing Remove and reinstall the drivers if applicable See the NIC documentation Change the autonegotiation setting if possible Use another connector on the switch or hub If you are using a NIC card instead of an integrated NIC see the documentation for the NIC card 3 Ensure that the appropriate drivers are installed and the protocols are bound See the NIC documentation 4 Enter the System Setup program and confirm that the NICs are enabled See Using
139. ut to clear the chassis Figure 3 7 Removing and Installing a Power Supply 1 power supply power supply handle cable retention bracket power supply blank power supply bay 2 6 redundant power supply bay 1 jacking tb Ee S Replacing a Power Supply 1 Holding the power supply handle slide the new power supply into the chassis until it is fully seated and contacts the system chassis See Figure 3 7 NOTI CE On a rack system you may need to temporarily unlatch and lift the cable management arm For information about the cable management arm see the system s Rack Installation Guide 2 Insert the power cable through the cable retention bracket connect the power cable to the power supply and plug the cable into a power outlet K NOTE For more information about the power cable retention bracket see the Getting Started With Your System guide Jy NOTE After installing a new power supply in a system with two power supplies allow several seconds for the system to recognize the power supply and determine its status The power supply status indicator turns green to signify that the power supply is functioning properly see Figure 1 4 SAS Controller Daughter Card Your system includes a dedicated slot on the sideplane for the SAS RAID controller daughter card The SAS controller daughter card provides the SAS storage subsystem for your system s two optional internal hard drives Removing a SAS RAID Controller Daughter Card
140. ved the memory cooling shroud to access the fan modules replace the shroud See Replacing the Memory Cooling Shroud 4 Close the system See Opening and Closing the System Cooling Shrouds Your system contains two cooling shrouds System board cooling shroud 1 Memory cooling shroud System Board Cooling Shroud The system board cooling shroud directs airflow over the system memory modules channeling the air from the four fan modules Your system comes with the system board cooling shroud pre installed on the system board See Figure 3 6 and System Board Removal 74 NOTE Because the system board shroud comes pre installed on your system and does not cover any components do not attempt to remove this shroud from the system board Figure 3 5 System Board Cooling Shroud system board cooling shroud Memory Cooling Shroud The memory cooling shroud covers both the memory modules DIMMs and the processors This shroud can be removed and installed See Figure 3 6 and System Board Removal Removing the Memory Cooling Shroud A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge gt CAUTION The memory modules are hot to the touch for some time after the system ha
141. virtual USB devices may not be available FBD training error The following The specified branch channel pair contains DIMMs Ensure that only Dell qualified memory is used Dell branch has been disabled Branch x that are incompatible with each other recommends purchasing memory upgrade kits directly from www dell com or your Dell sales agent to ensure compatibility Gate A20 failure Faulty keyboard controller faulty system board See Getting Help General failure The operating system is unable to carry out the This message is usually followed by specific information Note command the information and take the appropriate action to resolve the problem Invalid NVRAM configuration System detected and corrected a resource conflict No action is required Resource Re allocated Keyboard Controller failure Manufacturing mode detected MEMBIST failure The following DIMM rank has been disabled by BIOS DIMM x Rank y Memory address line failure at address read value expecting value Memory double word logic failure at address read value expecting value Memory odd even logic failure at address read value expecting value Memory write read failure at address read value expecting value Memory tests terminated by keystroke No boot device available No boot sector on hard drive No timer tick int
142. y or faulty chip See Troubleshooting the System Battery The specified DIMM s are incompatible with the system Ensure that only Dell qualified memory is used Dell recommends purchasing memory upgrade kits directly from www dell com or your Dell sales agent to ensure compatibility The following DIMMs are not The specified DIMM s are incompatible with the Ensure that only ECC FBD1 memory is used Dell recommends compatible DIMM x and DIMM y system purchasing memory upgrade kits directly from www dell com or your Dell sales agent to ensure compatibility Time of day not set please run Incorrect Time or Date settings faulty system Check the Time and Date settings See Using the System SETUP program battery Setup Program If the problem persists replace the system battery See System Battery Timer chip counter 2 failed Faulty system board See Getting Help Unsupported CPU combination Microprocessor s is not supported by the system Install a supported microprocessor or microprocessor combination See Processors Unsupported CPU stepping detected Utility partition not available The lt F10 gt key was pressed during POST but no Create a utility partition on the boot hard drive See the CDs utility partition exists on the boot hard drive that came with your system Warning Messages A warning message alerts you to a possible problem and prompts you to respond before the system continues a ta
143. ystem is connected to AC power and an error has been detected the LCD display lights amber regardless of whether the system has been powered on 5 USB connectors 2 Connects USB 2 0 compliant devices to the system 6 Video connector Connects a monitor to the system 7 Hard drives Two 3 5 drives 8 Optical drive One slimline optical drive NOTE DVD devices are data only Hard Drive I ndicator Codes Your hard drives are configured with the SAS RAID daughter card Two indicators on each of the hard drive carriers provide information on the status of the hard drives See Figure 1 2 and Table 1 3 The SAS backplane firmware controls the drive power on fault indicator Figure 1 2 Hard Drive Indicators 1 drive status indicator green and amber 2 green drive activity indicator Table 1 3 lists the drive indicator patterns Different patterns are displayed as drive events occur in the system For example if a hard drive fails the drive failed pattern appears After the drive is selected for removal the drive being prepared for removal pattern appears followed by the drive ready for insertion or removal pattern After the replacement drive is installed the drive being prepared for operation pattern appears followed by the drive online pattern Table 1 3 Hard Drive Indicator Patterns for RAID Condition Drive Status I ndicator Pattern Identify drive pr

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