Home

Dell Laptop PP30L User's Manual

1. 1 l processor module CPU l NOTICE To avoid damage to the processor hold the screwdriver so that it is perpendicular to the processor when turning the cam screw 5 To loosen the ZIF socket use a small flat blade screwdriver and rotate the ZIF socket cam screw counterclockwise almost 1 3 turn until it stops K J 1 l ZIF socket cam screw 2 ZIF socket NOTICE To ensure maximum cooling for the processor do not touch the heat transfer areas on the processor heat sink The oils in your skin can reduce the heat transfer capability of the thermal pads NOTICE When removing the processor module pull the module straight up Be careful not to bend the pins on the processor module 6 Lift the processor module from the ZIF socket Replacing the Processor Module gt CAUTI ON Before working inside your computer read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage on www dell com at www dell com regulatory_compliance NOTICE Do not touch the processor die Press and hold the processor down on the substrate on which the die is mounted while turning the cam screw to prevent intermittent contact between the cam screw and processor NOTICE Ensure that the cam lock is in the fully open position before seating the processor module Seating the processor module properly in the ZIF socket does not require fo
2. 1 Follow the instructions in Before Working on Your Computer 2 Position the latch hook on the display cover 3 Replace the M2 5 x 5 mm screw 4 Replace the display bezel see Replacing the Display Bezel 5 Replace the display assembly see Replacing the Display Assembly Removing the Display Bracket 1 Remove the two M2 x 3mm screws from the display bracket 2 Remove the display bracket 1 display panel M2 x 3 mm screw 2 Replacing the Display Bracket 1 Position the display bracket on the display panel 2 Replace the two M2 x 3mm screws to secure the display bracket to the panel Remove the Display Cover CAUTI ON Before working inside your computer read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage on www dell com at www dell com regulatory_ compliance NOTICE Position all display assembly cables toward the back away from the base assembly before installing the display assembly 1 Follow the instructions in Before Working on Your Computer 2 Remove the display assembly see Removing the Display Assembly 3 Remove the display bezel see Removing the Display Bezel 4 Remove the display panel see Removing the Display Panel 5 Remove the optional camera and microphone if present see Removing the Camera and Microphone Assembly Replace the Display Cover CAUTI O
3. 5 Close the display and turn the computer over 6 Follow the procedure After Working on Your Computer Back to Contents Page Back to Contents Page LED Cover Dell Precision Service Manual Removing the LED Cover Replacing the LED Cover Removing the LED Cover A CAUTION Before you begin any of the procedures in this section follow the safety instructions that shipped with your computer 1 Follow the procedures in Before Working on Your Computer 2 Open the display 3 Using a plastic scribe lift the right end of the LED cover Lift the remainder of the cover to remove it from the laptop Replacing the LED Cover A CAUTION Before you begin any of the procedures in this section follow the safety instructions that shipped with your computer 1 Snap the LED cover back into place one tab at a time 2 Follow the procedure After Working on Your Computer Back to Contents Page Back to Contents Page Memory Dell Precision Service Manual o Removing a Memory Module Replacing a Memory Module Verifying System Operation A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the De Product Information Guide A CAUTION To avoid electrostatic discharge ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface such as a connector on the back of the computer NOTICE If your co
4. A CAUTION Before you begin any of the procedures in this section follow the safety instructions that shipped with your computer Your computer supports a Wireless Wide Area Network WWAN card If you ordered a WWAN card with your computer the card is already installed Removing a WWAN Card 1 Follow the procedures in Before Working on Your Computer 2 Close the display and turn the computer over 3 Remove the bottom of the base assembly see Removing the Bottom of the Base Assembly 4 Disconnect the antenna cables from the WWAN card 5 Remove the M2 x 3 mm screw that secures the WWAN card The card will pop up to a 30 degree angle to the system board Replacing a WWAN Card NOTICE The connectors are keyed to ensure correct insertion If you feel resistance check the connectors on the card and on the system board and realign the card NOTICE To avoid damage to the WWAN card ensure the cables are not under the card when you click the card into place oo o NOTICE Install the WWAN card into the compartment shown in the above photograph Do not install it in any other location ji Slide the WWAN card into the connector at a 30 degree angle to the system board 2 Press the card down onto the alignment post and hold in position 3 Replace the M2 x 3 mm screw to secure the card 4 Connect the white antenna cable to the connector labeled main white triangle and connect the black an
5. 20 Follow the procedure After Working on Your Computer Back to Contents Page Back to Contents Page DC Power Cable Dell Precision Service Manual Removing the DC Power Cable o Replacing the DC Power Cable Removing the DC Power Cable A CAUTION Before working inside your computer read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage on www dell com at www dell com regulatory_compliance 1 Follow the instructions in Before Working on Your Computer 2 Close the display and turn the computer over 3 Remove the battery see Removing the Battery 4 Remove the hard drive see Removing the Hard Drive 5 Remove the bottom of the base assembly see Removing the Bottom of the Base Assembly 6 Remove the modular drive see Removing the Modular Drive 7 Remove the hinge covers see Removing the Hinge Covers 8 Remove the display assembly see Removing the Display Assembly 9 Remove the keyboard see Removing the Keyboard 10 Remove the fan see Removing the Fan 11 Remove the processor heat sink see Removing the Processor Heat Sink 12 Remove the discrete graphics heat sink see Removing the Discrete Graphics Heat Sink 13 Remove the fingerprint reader speaker cover see Removing the Right Speaker Grill and Fingerprint Reader 14 Remove the palm rest assemb
6. 8 Replace the processor heat sink see Replacing the Processor Heat Sink 9 Replace the fan see Replacing the Fan 10 Replace the keyboard see Replacing the Keyboard 11 Replace the LED cover see Replacing the LED Cover 12 Replace the display assembly see Replacing the Display Assembly 13 Replace the hinge covers see Replacing the Hinge Covers 14 Replace the bottom of the base assembly see Replacing the Bottom of the Base Assembly 15 Replace the modular drive see Replacing the Modular Drive 16 Replace the hard drive see Replacing the Hard Drive 17 Follow the procedure After Working on Your Computer Back to Contents Page Back to Contents Page SD Card Reader Dell Precision Service Manual Removing the SD Card Reader Replacing the SD Card Reader Removing the SD Card Reader A CAUTION Before you begin any of the procedures in this section follow the safety instructions that shipped with your computer 1 Follow the procedures in Before Working on Your Computer 2 Remove the hard drive see Removing the Hard Drive 3 Remove the modular drive see Removing the Modular Drive 4 Remove the bottom of the base assembly see Removing the Bottom of the Base Assembly 5 Remove the display assembly see Removing the Display Assembly 6 Remove the keyboard see Removing the Keyboard 7 Remove the palm rest assembly Removing the
7. Enter the system setup program to update the BIOS on the new system board with the computer Service Tag For information on the system setup program see the Dell Technology Guide on your computer on at support dell com Back to Contents Page Back to Contents Page Service Manual K NOTE A NOTE indicates important information that helps you make better use of your computer NOTICE A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem A CAUTION A CAUTION indicates potential for property damage personal injury or death If you purchased a DELL n Series computer any references in this document to Microsoft Windows operating systems are not applicable Information in this document is subject to change without notice 2008 Dell Inc All rights reserved Reproduction in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo and Dell Precision are trademarks of Dell Inc Microsoft Windows Windows Vista and the Windows Start button logo are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products Dell Inc disclaims any proprietary interest in trademarks and trade names other than it
8. Removing the Right Speaker Grill and Fingerprint Reader A CAUTI ON Before working inside your computer read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage on www dell com at www dell com regulatory_compliance K NOTE If you do not have a fingerprint reader ignore steps to remove or install one 1 Follow the procedures in Before Working on Your Computer 2 Remove the hard drive see Removing the Hard Drive 3 Remove the modular drive see Removing the Modular Drive 4 Remove the LED cover see Removing the LED Cover 5 Remove the keyboard see Removing the Keyboard 6 Remove the bottom of the base assembly see Removing the Bottom of the Base Assembly 7 Loosen the two captured screws indicated by an S stenciled on the base plate M2 5 x 5 mm screw 2 8 Remove the fingerprint reader cable 9 Remove the plastic speaker fingerprint reader grill 1 fingerprint reader cable connector 2 fingerprint reader cable speaker fingerprint reader grill 1 screw 3 2 3 underside of palm rest 4 5 right speaker Replacing the Right Speaker Grill and Fingerprint Reader A CAUTI ON Before working inside your computer read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance H
9. Service Manual Removing the Hinge Covers Replacing the Hinge Covers Removing the Hinge Covers A CAUTION Before you begin any of the procedures in this section follow the safety instructions that shipped with your computer The hinge covers are not interchangeable the left one covers the multimode DisplayPort and the right one covers the RJ 45 network connector 1 Follow the procedures in Before Working on Your Computer 2 Close the display and turn the computer over 3 Remove the bottom of the base assembly see Removing the Bottom of the Base Assembly 4 Remove the two M2 5 x 5 mm screws from each hinge cover 5 Slide each hinge cover off the computer and lift to remove it 1 display port 2 M2 5 x 5 mm screw 4 RJ 11 network connector 4 hinge cover 2 Replacing the Hinge Covers 1 Slide the left hinge cover over the display port and slide the right hinge cover over the RJ 45 network connector 2 Replace the M2 5x5 mm screws in each hinge cover 3 Replace the bottom of the base assembly see Replacing the Bottom of the Base Assembly 4 Follow the procedure After Working on Your Computer Back to Contents Page Back to Contents Page Keyboard Dell Precision Service Manual Removing the Keyboard Replacing the Keyboard Removing the Keyboard A CAUTION Before you begin any of the procedures in this section follow the safety instruc
10. see Removing a Memory Module then detected reinstall one module see Replacing a Memory Module and restart the computer If the computer starts normally continue to install additional memory modules one at a time until you have identified a faulty module or reinstalled all modules without error If available install working memory of the same type into your computer see Memory If the problem persists contact Dell Support Memory modules are If two or more memory modules are installed remove the modules see Removing a Memory Module then detected but a memory reinstall one module see Replacing a Memory Module and restart the computer If the computer starts failure has occurred normally continue to install additional memory modules one at a time until you have identified a faulty module or reinstalled all modules without error If available install working memory of the same type into your computer see Memory If the problem persists contact Dell Support A possible processor Reseat the processor see Removing the Processor Module failure has occurred If the problem persists contact Dell Support A possible graphics Reseat any installed graphics cards card video failure has If available install a working graphics card into your computer occurred If the problem persists contact Dell Support A possible display failure Reseat the display cable see Removing the Display Assembly has occurred
11. 2 Close the display and turn the computer over 3 If a security screw is in place remove it from the drive 4 Push the drive lever in to release it 5 Pull the drive out of the modular bay 1 modular bay modular drive security screw optional Replacing the Modular Drive A CAUTION Before you begin any of the procedures in this section follow the safety instructions that shipped with your computer K NOTE The modular drive security screw is optional and may not be installed on your computer 1 Slide the drive into the modular bay until it is properly seated 2 Push the release latch in to secure the drive 3 Ifa security screw was removed replace the security screw 4 Follow the procedure After Working on Your Computer Back to Contents Page Back to Contents Page Palm Rest Assembly Dell Precision Service Manual Removing the Palm Rest Assembly Replacing the Palm Rest Assembly Removing the Palm Rest Assembly CAUTION Before working inside your computer read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage on www dell com at www dell com regulatory_compliance 1 Follow the instructions in Before Working on Your Computer 2 Remove the bottom of the base assembly see Removing the Bottom of the Base Assembly 3 Remove the hard drive see Removing the Hard Drive
12. I O board see Replacing the I O Board 4 Replace the system board see Replacing the System Board Assembly 5 Replace the card cage see Replacing the Express Card Cage 6 Replace the SD card reader assembly see Replacing the SD Card Reader 7 Replace the PC card cage Secure the PC card cage with two M2 x 3 mm screws 8 Replace the palm rest assembly and thermal plate see Replacing the Palm Rest Assembly 9 Replace the keyboard and LED cover see Replacing the Keyboard 10 Replace the display assembly see Replacing the Display Assembly 11 Reconnect the DC power cable to the system board 12 Replace the coin cell battery see Replacing the Coin Cell Battery 13 Replace the discrete graphics heat sink see Replacing the Discrete Graphics Heat Sink 14 Replace the processor heat sink see Replacing the Processor Heat Sink 15 Replace the fan see Replacing the Fan 16 Replace the memory module s see Replacing a Memory Module 17 Replace the card in the WWAN FCM slot if it was present see Replacing a WWAN Card 18 Replace the card in the WLAN WiMax slot if it was present see Replacing a WLAN Card 19 Replace the card in the WPAN UWB FCM slot if it was present see Replacing a WPAN UWB Card 20 Replace the modem see Replacing the Modem 21 Replace the bottom of the base assembly see Replacing the Bottom of the Base Assembly 22 Replace the m
13. If the problem persists contact Dell Support SPD data indicates all Remove the unusable memory module see Removing a Memory Module SODIMMs are unusable Replace with a usable memory module see Replacing a Memory Module Hardware Troubleshooter If a device is either not detected during the operating system setup or is detected but incorrectly configured you can use the Hardware Troubleshooter to resolve the incompatibility Windows XP 1 Click Start Help and Support 2 Type hardware troubleshooter in the search field and press lt Enter gt to start the search 3 In the Fix a Problem section click Hardware Troubleshooter 4 In the Hardware Troubleshooter list select the option that best describes the problem and click Next to follow the remaining troubleshooting steps Windows Vista 1 Click the Windows Vista start button 6 and click Help and Support 2 Type hardware troubleshooter in the search field and press lt Enter gt to start the search 3 Inthe search results select the option that best describes the problem and follow the remaining troubleshooting steps Dell Diagnostics A CAUTI ON Before you begin any of the procedures in this section follow the safety instructions that shipped with your computer When to Use the Dell Diagnostics If you experience a problem with your computer perform the checks in Solving Problems and then run the Dell Diagnosti
14. In sequential order tighten the four captive screws to secure the heat sink to the system board 3 Replace the fan see Replacing the Fan 4 Replace the bottom of the base assembly see Removing the Bottom of the Base Assembly 5 Follow the procedure After Working on Your Computer Back to Contents Page Back to Contents Page I O Board Dell Precision Service Manual Removing the I O Board Replacing the I O Board Removing the I O Board A CAUTION Before you begin the following procedure follow the safety instructions that shipped with your computer 1 Follow the procedures in Before Working on Your Computer NOTICE When removing the system board to access the I O board it is not necessary to remove the processor from the system board 2 Remove the system board see Removing the System Board Assembly 3 Remove the two M2 x 3 mm screws from the O board 4 Lift the I O board out of the base by first raising the inside left edge of the card then withdrawing the right edge of the card from under the wireless switch actuators 1 1 0 board 2 wireless switch actuator a wexamnecew Replacing the I O Board A CAUTI ON Before you begin the following procedure follow the safety instructions that shipped with your computer NOTICE When installing the O board into the base ensure that the wireless switch actuator mates properly with the switch po
15. and grasping the module at the side edges align the slot in the module edge connector with the key in the DIMM A socket connector 3 Slide the memory module into the socket connector at a 30 degree angle to the system board until it is fully seated 4 Push the long edge of the memory module down until retaining clips lock the module into place K NOTE If the memory module is not installed properly the retaining clips will not hold the module securely and the computer may not boot properly No error message indicates this failure 5 If a memory module is installed into the DIMM B socket replace it using procedures in DIMM B DIMM B 1 Ground yourself by touching a bare metal part in the computer chassis 2 Remove the memory module from its anti static packaging and grasping the module at the side edges align the slot in the module edge connector with the key in the socket connector 3 Slide the memory module into the DIMM B connector at a 30 degree angle to the system board until it is fully seated 4 Push the long edge of the memory module down until retaining clips lock the module in place NOTE If the memory module is not installed properly the retaining clips will not hold the module securely and the computer may not boot properly No error message indicates this problem Verifying System Operation 1 Slide the bottom of the base assembly into place and tighten the captive screw 2 Follow the procedure After
16. battery out of the computer 5 Disconnect the coin cell battery cable from the system board 1 battery cable connector 2 coin cell battery Replacing the Coin Cell Battery A CAUTION Before you begin any of the procedures in this section follow the safety instructions that shipped with your computer 1 Connect the coin cell battery cable to the system board 2 Insert the coin cell battery into the computer 3 If you are re installing the old coin cell battery press down to secure the tape to the base assembly 4 Replace the bottom of the base assembly see Replacing the Bottom of the Base Assembly 5 Follow the procedure After Working on Your Computer Back to Contents Page Back to Contents Page Processor Module Dell Precision Service Manual Removing the Processor Module Replacing the Processor Module Removing the Processor Module CAUTION Before working inside your computer read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage on www dell com at www dell com regulatory_compliance 1 Follow the instructions in Before Working on Your Computer 2 Remove the bottom of the base assembly see Removing the Bottom of the Base Assembly 3 Remove the fan see Removing the Fan 4 Remove the processor heat sink see Removing the Processor Heat Sink
17. m 2 Press the card down onto the alignment post and hold in position 3 Replace the M2x3 mm screw to secure the WLAN card 4 Connect the appropriate antenna cables to the WLAN card you are installing If the WLAN card has two triangles on the label white and black connect the white antenna cable to the connector labeled main white triangle and connect the black antenna cable to the connector labeled aux black triangle Place the remaining gray cable in the chassis next to the card If the WLAN card has three triangles on the label white black and gray connect the white antenna cable to the white triangle connect the black antenna cable to the black triangle and connect the gray antenna cable to the gray triangle K NOTE Ensure the antenna cables are routed through the cable channel 5 Replace the bottom of the base assembly see Removing the Bottom of the Base Assembly 6 Follow the procedure After Working on Your Computer Back to Contents Page Back to Contents Page WPAN UWB Card Dell Precision Service Manual Removing a WPAN UWB Card Replacing a WPAN UWB Card A CAUTION Before you begin any of the procedures in this section follow the safety instructions that shipped with your computer Your computer supports a Wireless Personal Area Network WPAN UWB card If you ordered a WPAN UWB card with your computer the card is already installed Removing a WPAN UWB Card 1 Fo
18. not necessary when installing additional graphics cards however the card is required for troubleshooting purposes If you remove the card store it in a safe and secure location For information about your graphics card go to support dell com Check the diagnostic lights See Diagnostic Lights Check the display settings See the Dell Technology Guide on your computer or at support dell com Adjust the Windows display settings Windows XP 1 Click Start Control Panel Appearance and Themes 2 Click the area you want to change or click the Display icon 3 Try different settings for Color quality and Screen resolution Windows Vista 1 Click Start Control Panel Hardware and Sound gt Personalization Display Settings 2 Adjust Resolution and Colors settings as needed Only part of the display is readable Connect an external monitor 1 Shut down your computer and connect an external monitor to the computer 2 Turn on the computer and the monitor and adjust the monitor brightness and contrast controls If the external monitor works the computer display or video controller may be defective Contact Dell Support Dell Technical Update Service The Dell Technical Update service provides proactive e mail notification of software and hardware updates for your computer The service is free and can be customized for content format and how frequently you receive notifications To enroll for
19. system board keyboard display memory hard drive etc During the assessment answer any questions that appear If failures are detected during the Pre boot System Assessment write down the error code s and contact Dell Support If the Pre boot System Assessment completes successfully the following message appears Booting Dell Diagnostic Utility Partition Press any key to continue NOTE If you see a message stating that no diagnostics utility partition has been found run the Dell Diagnostics from your Drivers and Utilities media see Starting the Dell Diagnostics From the Drivers and Utilities Media 3 Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive 4 Press lt Tab gt to select Test System and then press lt Enter gt NOTE It is recommended that you select Test System to run a complete test on your computer Selecting Test Memory initiates the extended memory test which can take up to thirty minutes or more to complete When the test completes record the test results and then press any key to return to the previous menu 5 At the Dell Diagnostics Main Menu left click with the touch pad mouse or press lt Tab gt and then lt Enter gt to select the test you want to run see Dell Diagnostics Main Menu K NOTE Write down any error codes and problem descriptions exactly as they appear and follow the instructions on the screen 6 After all tests have c
20. system not found Contact Dell Support Solving Problems Follow these tips when troubleshooting your computer If you added or removed a part before the problem started review the installation procedures and ensure that the part is correctly installed If a peripheral device does not work ensure that the device is properly connected If an error message appears on the screen write down the exact message This message may help support personnel diagnose and fix the problem s If an error message occurs in a program see the program s documentation NOTE The procedures in this document were written for the Windows default view so they may not apply if you set your Dell computer to the Windows Classic view Battery Problems A CAUTION There is a danger of a new battery exploding if it is incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer Discard used batteries according to the manufacturer s instructions A CAUTI ON Before you begin any of the procedures in this section follow the safety instructions that shipped with your computer Drive Problems A CAUTION Before you begin any of the procedures in this section follow the safety instructions that shipped with your computer Ensure that Microsoft Windows Recognizes the drive Windows XP Click Start and click My Computer Windows Vista Click Start and click Computer If the drive i
21. 2 x 3 mm screws on the right and left display panel brackets 2 Connect the display cable to the connector on the back of the display panel 3 Route the display cable around the notch on the display cover and set the display panel in place 4 Replace the four M2 5 x 5 mm screws that secure the display panel to the display cover 5 Replace the display bezel see Replacing the Display Bezel 6 Replace the display assembly see Replacing the Display Assembly Display I nverter Removing the Display I nverter A CAUTI ON Before working inside your computer read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage on www dell com at www dell com regulatory_compliance 1 Follow the instructions in Before Working on Your Computer 2 Remove the display assembly see Removing the Display Assembly 3 Remove the display bezel see Removing the Display Bezel 4 Remove the M2 x 3 mm screw from the display inverter 5 Disconnect the two display inverter connectors 6 Lift the display inverter out of the display cover 1 M2 x 3 mm screw 2 display inverter connector 3 display inverter display inverter connector Replacing the Display I nverter CAUTION Before working inside your computer read the safety information that shipped with your computer For additional safety best practices information see the Reg
22. 4 Remove the modular drive see Removing the Modular Drive 5 Remove the fan and the two heat sinks see Heat Sinks 6 Remove the hinge covers see Removing the Hinge Covers 7 Remove the display assembly see Display Assembly 8 Remove the keyboard see Removing the Keyboard 9 Turn the computer over and remove ten M2 5 x 5 mm screws and one M2 5 x 8 mm screw 10 Loosen the three captive screws on the underside of the laptop with the front edge toward you One screw near the front of the right side edge of the laptop One in the middle of the left side edge of the laptop One near the upper left corner marked with an S 1 M2 5 x 5 mm screw 10 2 captive screw near hard drive M2 5 x 8 mm screw 1 4 captive screw near optical bay 11 Turn the computer topside up and remove the four M2 5 x 5 mm screws that secure the thermal plate then remove the thermal plate 1 l thermal plate 2 M2 5 x 4 mm screw 4 l 12 Disconnect the wireless catcher cable from the system board 13 Disconnect the speaker cable from the system board 14 Use the pull tab to disconnect the touch pad cable from the system board 15 Lift up on the lever to disconnect the contactless smartcard cable from the system board 16 Lift up on the lever to disconnect the fingerprint reader cable from the system board optional NOTICE Do not use force to separate the palm rest from the
23. Dell Precision Mobile Workstation M4400 Service Manual Troubleshooting LED Cover Before Working on Your Computer Keyboard Base Assembly Right Speaker Grill and Fingerprint Reader Hinge Covers Flash Cache Module Hard Drive Palm Rest Assembly WLAN Card SD Card Reader WWAN Card Express Card Cage WPAN UWB Card System Board Assembly Fan Modem Heat Sinks I O Board Processor Module DC Power Cable Memory Display Assembly Coin Cell Battery Flashing the BIOS Modular Drive Model PP30L Notes Notices and Cautions K NOTE A NOTE indicates important information that helps you make better use of your computer NOTICE A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem A CAUTION A CAUTION indicates potential for property damage personal injury or death If you purchased a DELL n Series computer any references in this document to Microsoft Windows operating systems are not applicable Information in this document is subject to change without notice 2008 Dell Inc All rights reserved Reproduction in any manner whatsoever without the written permission of Dell Inc is strictly
24. N Before working inside your computer read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage on www dell com at www dell com regulatory_ compliance 1 Remove the tape from the cables that are taped to the display cover 2 Replace the camera and microphone assembly if one was removed previously see Replacing the Camera and Microphone Assembly 3 Replace the display panel see Replacing the Display Assembly 4 Replace the display bezel see Replacing the Display Bezel 5 Replace the display assembly see Replacing the Display Assembly 6 Replace the hinge covers see Replacing the Hinge Covers 7 Replace the bottom of the base assembly see Replacing the Bottom of the Base Assembly 8 Follow the procedure After Working on Your Computer Back to Contents Page Back to Contents Page Fan Dell Precision Service Manual Removing the Fan Replacing the Fan Removing the Fan A CAUTI ON Before working inside your computer read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage on www dell com at www dell com regulatory_compliance 1 Follow the instructions in Before Working on Your Computer 2 Close the display and turn the computer over 3 Remove the bottom of the base assembly see R
25. Palm Rest Assembly 8 Ifa card is in the SD card reader remove the card 9 Disconnect the SD card reader cable from the system board 10 Remove the two M2 5 x 3 mm screws that secure the SD card reader 11 Remove the SD card reader assembly from the base assembly 1 SD card reader assembly M2 x 3 mm screw 2 3 SD card reader cable connector La Replacing the SD Card Reader A CAUTION Before you begin any of the procedures in this section follow the safety instructions that shipped with your computer 1 Position the SD card reader in the base assembly 2 Replace the two M2 5 x 3 mm screws to secure the SD card reader 3 Connect the SD card reader cable to the system board 4 Replace the palm rest assembly Replacing the Palm Rest Assembly 5 Replace the keyboard see Replacing the Keyboard 6 Replace the display assembly see Replacing the Display Assembly 7 Replace the modular drive see Replacing the Modular Drive 8 Replace the hard drive see Replacing the Hard Drive 9 Replace the bottom of the base assembly see Replacing the Bottom of the Base Assembly 10 Follow the procedure After Working on Your Computer Back to Contents Page Back to Contents Page Right Speaker Grill and Fingerprint Reader Dell Precision Service Manual Removing the Right Speaker Grill and Fingerprint Reader Replacing the Right Speaker Grill and Fingerprint Reader
26. Removing the Display Assembly 19 Remove the palm rest assembly see Removing the Palm Rest Assembly 20 Disconnect the SD card cable from the system board 21 Disconnect the Express card cable from the system board 22 Disconnect the I O board cable from the system board 23 Remove the two M2 x 3 mm screws securing the PC card cage 24 Uncouple the PC card cage from its mounting bracket by lifting the latch tab with a small plastic scribe M2 x 3 mm screw 2 PC card cage 25 Remove five M2 5 x 5 mm screws labeled with white arrows from the system board 26 Pull out on the top left corner of the base assembly to release the DC USB and serial connectors 27 Lift the top right edge of the system board to disconnect the it from the I O board then carefully lift the system board out of the computer 2 1 SD cable and Express card cage cable connectors 2 DC power cable connector 3 1 O board cable connector 4 system board 5 M2 5 x 5 mm system board screws 5 foo Replacing the System Board Assembly CAUTION Before working inside your computer read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage on www dell com at www dell com regulatory_compliance NOTICE Ensure that any loose cables do not get caught beneath the system board Replace the system board in the opposite orde
27. Working on Your Computer 3 Set the computer upright and open the display 4 Power on your computer As the computer boots it detects the additional memory and automatically updates the system configuration information Verify that the memory capacity shown on the display is what is expected 5 To confirm the amount of memory installed in the computer In the Microsoft Windows Vista operating system click Start Help and Support Computer I nformation In the Microsoft Windows XP operating system right click the My Computer icon on your desktop click Properties and then click General Back to Contents Page Back to Contents Page Modem Dell Precision Service Manual Removing the Modem Replacing the Modem Removing the Modem A CAUTION Before working inside your computer read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage on www dell com at www dell com regulatory_compliance 1 Follow the procedures in Before Working on Your Computer 2 Close the display and turn the computer over 3 Remove the battery see Removing the Battery 4 Remove the bottom of the base assembly see Removing the Bottom of the Base Assembly 5 Remove the orange modem flex cable from the I O board by pushing the tabs forward and removing the cable 6 Remove the M2 x 3 mm screw from the mod
28. ad the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage on www dell com at www dell com regulatory_compliance NOTICE Only a certified service technician should perform repairs on your computer Damage due to servicing that is not authorized by Dell is not covered by your warranty NOTICE To avoid electrostatic discharge ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface such as a connector on the back of the computer NOTICE Handle components and cards with care Do not touch the components or contacts on a card Hold a card by its edges or by its metal mounting bracket Hold a component such as a processor by its edges not by its pins NOTICE When disconnecting a cable pull on the cable s connector or on its strain relief loop not on the cable itself For cable connectors with locking tabs press inward on the locking tabs to release the connector When connecting a cable ensure that the connectors are correctly oriented and aligned to avoid damage to the connector and or the connector s pins 000o 1 Ensure that the work surface is flat and clean to prevent the computer cover from being scratched 2 Shut down your computer 1 In Windows XP click Start gt Shutdown gt Shutdown 1 In Windows Vista click Start click the arrow icon and then click Shut Down 2 NOTE Ensur
29. at shipped with your computer If the error message is not listed see the documentation for the operating system or the program that was running when the message appeared A filename cannot contain any of the following characters 2 lt gt Do not use these characters in filenames A required DLL file was not found The program that you are trying to open is missing an essential file To remove and then reinstall the program Windows XP 1 Click Start Control Panel Add or Remove Programs Programs and Features 2 Select the program you want to remove 3 Click Uninstall 4 See the program documentation for installation instructions Windows Vista Click Start Control Panel Programs Programs and Features Select the program you want to remove Click Uninstall See the program documentation for installation instructions Reep drive letter is not accessible The device is not ready The drive cannot read the disk Insert a disk into the drive and try again Insert bootable media Insert a bootable floppy disk CD or DVD Non system disk error Remove the floppy disk from the floppy drive and restart your computer Not enough memory or resources Close some programs and try again Close all windows and open the program that you want to use In some cases you may have to restart your computer to restore computer resources If so run the program that you want to use first Operating
30. at sink the processor heat sink must be removed 1 Loosen the three captive screws that secure the graphics heat sink to the system board 2 Carefully lift the screw end of the assembly up at an angle then ease the vent end of the assembly out of the computer vent end of assembly discrete graphics heat sink captive screws 3 4 screw end of assembly Replacing the Discrete Graphics Heat Sink A CAUTI ON Before working inside your computer read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage on www dell com at www dell com regulatory_compliance Before installing the discrete graphics heat sink the processor heat sink must be removed See Removing the Processor Heat Sink 1 Apply thermal solution to the surface of the graphics chip as required Clean excess thermal solution from the conductive pad of the discrete graphics heat sink 2 Place the vent end of the discrete graphics heat sink into the computer at an angle then align the three captive screws on the heat sink with the screw holes on the system board 3 In sequential order tighten the three captive screws to secure the heat sink to the system board Replacing the Processor Heat Sink 1 Place the vent end of the processor heat sink into the computer at an angle then align the four captive screws on the heat sink with the screw holes on the system board 2
31. cated near the processor 18 Remove the palm rest assembly see Removing the Palm Rest Assembly 19 Remove the SD card reader assembly see Removing the SD Card Reader 20 Remove the Express card cage assembly see Removing the Express Card Cage 21 Disconnect the orange I O board cable from the system board 22 Remove the two M2 x 3 mm screws securing the PC card cage 23 Uncouple the PC card cage from its mounting bracket by lifting the latch tab with a small plastic scribe M2 x 3 mm screw 2 PC card cage A latch tab A plastic scribe 24 Remove the five M2 5 x 5 mm screws labeled with white arrows from the system board 25 Pull out on the top left corner of the base assembly to release the DC USB and display connectors 26 Remove the system board see Removing the System Board Assembly 27 Remove the I O board see Removing the I O Board 28 Remove the DC power cable from the base 29 Remove the modem cable from the base Replacing the Base Assembly The base assembly has no electronic components installed It does include the battery latches 1 Install the DC power cable into the base assembly Place the external power cable connector into its mounting slot then Route the cable through its cabling channel 2 Install the modem cable Place the external modem cable connector into its mounting slot then route the cable through its cabling channel 3 Replace the
32. ck the Applications tab Click to select the program that is no longer responding Click End Task pupi A program crashes repeatedly K NOTE Most software includes installation instructions in its documentation or on a floppy disk CD or DVD Check the software documentation If necessary uninstall and then reinstall the program A program is designed for an earlier Windows operating system Run the Program Compatibility Wizard Windows XP The Program Compatibility Wizard configures a program so that it runs in an environment similar to non XP operating system environments 1 Click Start gt All Programs Accessories gt Program Compatibility Wizard Next 2 Follow the instructions on the screen Windows Vista The Program Compatibility Wizard configures a program so that it runs in an environment similar to non Windows Vista operating system environments 1 Click Start Control Panel gt Programs Use an older program with this version of Windows 2 In the welcome screen click Next 3 Follow the instructions on the screen A solid blue screen appears Turn the computer off If you are unable to get a response by pressing a key on your keyboard or moving your mouse press and hold the power button for at least 8 to 10 seconds until the computer turns off and then restart your computer Other software problems Check the software documentation or contact the software manufacturer for trouble
33. computer If you encounter resistance gently flex or apply pressure to the palm rest or move along the edge working away from the area of resistance until the palm rest is free 17 Lift the left side of the palm rest then push in on the right side to release the palm rest then gently lift it up from the computer Before lifting the palm rest free of the computer disconnect the suspend switch cable attached to the I O board 18 With the palm rest laid top down remove the screws securing the left and right speakers and remove the speakers 3 smancard reader cavie a speaker cable 5 geri reader cable 6 contactess smartcard reader camie ee Replacing the Palm Rest Assembly CAUTION Before working inside your computer read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage on www dell com at www dell com regulatory_compliance 1 Attach the left and right speakers to the palm rest using two screws for each Route the speaker cable through the palm rest assembly 2 Position the palm rest assembly over the computer and attach the cable from the palm rest assembly to the I O board 3 Lower the palm rest onto the computer ensuring that the cable to the I O board is not pinched and the RJ 11 connector is properly seated 4 Angle and connect the right side of the palm rest then lower and snap the left side into place 5 Turn t
34. cs before contacting Dell for assistance Start the Dell Diagnostics from your hard drive or from the Drivers and Utilities media provided with your computer K NOTE The Drivers and Utilities media is optional and may not ship with your computer K NOTE The Dell Diagnostics only operate on Dell computers Starting the Dell Diagnostics From Your Hard Drive Before running the Dell Diagnostics enter system setup to review your computer s configuration information and ensure that the device you want to test is displayed in system setup and is active For more information on using the system setup program see the Dell Technology Guide on your computer or at support dell com The Dell Diagnostics is located on a separate diagnostic utility partition on your hard drive K NOTE If the computer is connected to a docking device docked undock it See the documentation that came with your docking device for instructions K NOTE If your computer does not display a screen image contact Dell Support 1 Ensure that the computer is connected to an electrical outlet that is known to be working properly 2 Press and hold the lt Fn gt key or the mute button then turn on your computer NOTE Alternatively you can select Diagnostics from the one time boot menu at startup to boot to the diagnostic utility partition and run the Dell Diagnostics The computer runs the Pre boot System Assessment PSA a series of initial tests of your
35. e default boot order 3 Insert the B OS update program CD and turn on the computer NOTICE Do not interrupt this process once it begins Doing so may cause system damage Follow the instructions that appear on the screen The computer continues to boot and updates the new BIOS When the flash update is complete the computer will automatically reboot 4 Remove the flash BIOS update program CD from the drive Flashing the BIOS From the Hard Drive NOTICE Plug the DC adapter into a known good power source to prevent a loss of power Failure to do so may cause system damage 1 Ensure that the DC adapter is plugged in the main battery is properly installed and a network cable is attached 2 Turn on the computer 3 Locate the latest BIOS update file for your computer at support dell com 4 Click Download Now to download the file 5 If the Export Compliance Disclaimer window appears click Yes Accept this Agreement The File Download window appears 6 Click Save this program to disk and then click OK The Save In window appears 7 Click the down arrow to view the Save In menu select Desktop and then click Save The file downloads to your desktop 8 Click Close if the Download Complete window appears The file icon appears on your desktop and is titled the same as the downloaded BIOS update file 9 Double click the file icon on the desktop and follow the instructions on the screen Back to Cont
36. e that the computer is off and not in a power management mode If you cannot shut down the computer using the operating system press and hold the power button for 4 seconds 3 Disconnect your computer and all attached devices from their electrical outlets NOTICE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network wall jack 4 Disconnect any telephone or network cables from the computer 5 Remove any installed cards NOTICE To help prevent damage to the system board you must remove the battery from the battery bay before you service the computer 7 NOTE To avoid damage to the computer use only the battery designed for this particular Dell computer Do not use batteries designed for other Dell computers 6 Turn the computer over Removing the Battery 1 Slide the battery release latches to the open position The latches lock into place 2 Grip the battery and slide it out of the battery bay 1 2 1 battery release latches 2 2 battery 3 Turn the computer top side up open the display and press the power button to ground the system board Replacing the Battery 1 Slide a battery into the battery bay until it clicks into place 2 Turn the computer top side up open the display and press the power button to ground the system board After Working on Your Computer After you have completed the replacement procedures ensu
37. em 7 Remove the black RJ 11 modem cable from the modem 8 Remove the modem N ve ONT modem 2 M2 x 3 mm screw 1 orange modem flex cable ja black RJ 11 modem cable Replacing the Modem A CAUTI ON Before working inside your computer read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage on www dell com at www dell com regulatory_compliance 1 Attach the black RJ11 modem cable to the modem 2 Place the modem into the base assembly 3 Replace the M2 x 3 mm screw to secure the modem to the I O board 4 Connect the orange modem flex cable to the I O board 5 Replace the bottom of the base assembly see Replacing the Bottom of the Base Assembly 6 Follow the procedure After Working on Your Computer Back to Contents Page Back to Contents Page Modular Drive Dell Precision Service Manual Removing the Modular Drive Replacing the Modular Drive The modular drive bay supports either a second hard drive an optical drive or an air bay for travel Removing the Modular Drive A CAUTI ON Before you begin any of the procedures in this section follow the safety instructions that shipped with your computer K NOTE The modular drive security screw is optional and may not be installed on your computer 1 Follow the procedures in Before Working on Your Computer
38. emoving the Bottom of the Base Assembly 4 Remove the three M2 5 x 5 mm screws that secure the fan to the internal framework of the computer 5 Disconnect the fan connector from the system board 6 Lift the fan up at an angle to remove it M2 5 x 5 mm screws 3 alen connector Replacing the Fan A CAUTI ON Before working inside your computer read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage on www dell com at www dell com regulatory_compliance 1 Insert the fan into the fan cavity and align the screw holes in the fan with the screw holes in the base assembly 2 Install the three M2 5 x 5 mm screws to secure the fan 3 Connect the fan connector to the system board connector 4 Replace the bottom of the base assembly see Replacing the Bottom of the Base Assembly 5 Follow the procedure After Working on Your Computer Back to Contents Page Back to Contents Page Flash Cache Module Dell Precision Service Manual Removing an FCM Replacing an FCM CAUTI ON Before working inside your computer read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage on www dell com at www dell com regulatory_compliance The Flash Cache Module FCM is an internal memory module that helps improve the performance of you
39. ents Page Back to Contents Page Express Card Cage Dell Precision Service Manual Removing the Express Card Cage Replacing the Express Card Cage Removing the Express Card Cage A CAUTION Before you begin any of the procedures in this section follow the safety instructions that shipped with your computer 1 Follow the procedures in Before Working on Your Computer 2 Remove the hard drive see Removing the Hard Drive 3 Remove the modular drive see Removing the Modular Drive 4 Remove the bottom of the base assembly see Removing the Bottom of the Base Assembly 5 Remove the display assembly see Removing the Display Assembly 6 Remove the keyboard see Removing the Keyboard 7 Remove the palm rest assembly Removing the Palm Rest Assembly 8 Ifa card is in the cage remove the card 9 Remove the three M2 x 3 mm screws that secure the Express card cage to the base assembly 10 Disconnect the Express card cable from the system board 11 Lift the Express card cage away from the system board Express card cable connector fe E Replacing the Express Card Cage A CAUTION Before you begin any of the procedures in this section follow the safety instructions that shipped with your computer 1 Attach one side of the carrier and then the other and set it in place 2 Replace the three M2 x 3 mm screws to secure the Express card cage to the base assembly 3 Reconnec
40. er For additional safety best practices information see the Regulatory Compliance Homepage on www dell com at www dell com regulatory_ compliance K NOTE The display panel brackets are labeled L left and R right 1 Attach the display panel brackets to the display panel using four M2 x 3 mm screws for each bracket 2 Place the display panel upside down on your workspace in front of the display cover Connect the backlight cable to the inverter Connect the display cable to the connector on the back of the display panel 3 Position the display panel in the display cover Use the alignment posts in the display cover to align each bracket 4 Connect the display cable to the connector on the back of the display panel 5 Route the display cable around the notch on the display cover and set the display panel in place 6 Replace the four M2 5 x 5 mm screws that secure the display panel to the display cover 7 Replace the display bezel see Replacing the Display Bezel 8 Replace the display assembly see Replacing the Display Assembly Replacing an LED Display Panel A CAUTION Before working inside your computer read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage on www dell com at www dell com regulatory_compliance K NOTE The display panel brackets are labeled L left and R right 1 Replace the two each M
41. f the base assembly K NOTE If the bottom of the base assembly is detached from the laptop the four screws securing the hard drive are marked with an H 4 Slide the hard drive out of the computer hard drive M3 x 3 mm screw 4 5 Remove the face plate screw and then the face plate from the hard drive EC E Replacing the Hard Drive 1 If replacing the hard drive with a new one remove the new drive from its packaging Save the original packaging for storing or shipping the hard drive 2 If the face plate is detached from the hard drive attach it with a M2 x 3 mm screw NOTICE Use firm and even pressure to slide the drive into place If you use excessive force you may damage the connector 3 Slide the hard drive into the bay until it is fully seated 4 Replace and tighten the four M3 x 3 mm hard drive screws 5 Follow the procedure After Working on Your Computer 6 Start up your computer 7 If you have installed a new or different hard drive try to restart your computer If it doesn t restart use your Operating System installation media to install the operating system for your computer see your Setup and Quick Reference Guide for information use the Drivers and Utilities media to install the drivers and utilities for your computer see your Setup and Quick Reference Guide for information Back to Contents Page Back to Contents Page Hinge Covers Dell Precision
42. forbidden Trademarks used in this text Dell the DELL logo and Dell Precision are trademarks of Dell Inc Microsoft Windows Windows Vista and the Windows Start button logo are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products Dell Inc disclaims any proprietary interest in trademarks and trade names other than its own August 2008 Rev A00 Back to Contents Page Base Assembly Dell Precision Service Manual Removing the Bottom of the Base Assembly Replacing the Bottom of the Base Assembly Removing the Base Assembly Replacing the Base Assembly A CAUTION Before you begin any of the procedures in this section follow the safety instructions that shipped with your computer Removing the Bottom of the Base Assembly 1 Follow the procedures in Before Working on Your Computer 2 Close the display and turn the computer over 3 Loosen the M2 5 x 5 mm captive screw 4 Using the rubber feet for leverage slide the bottom of the base assembly toward the front of the computer 1 8 inch then lift to remove it 1 M2 5 x 5 mm captive screw 2 rubber feet bottom of the base assembly oOo Replacing the Bottom of the Base Assembly 1 Slide the bottom of the base assembly i
43. g all programs before you write to the optical Turn off standby mode in Windows before writing to a disc For information about setting power options see the Dell Technology Guide on your computer or at support dell com You can also search for the keyword standby in Windows Help and Support for information on power management modes Hard drive problems Run Check Disk Windows XP Click Start and click My Computer Right click Local Disk C Click Properties Tools Check Now Click Scan for and attempt recovery of bad sectors and click Start PN Windows Vista Click Start and click Computer Right click Local Disk C Click Properties gt Tools gt Check Now Ba The User Account Control window may appear If you are an administrator on the computer click Continue otherwise contact your administrator to continue the desired action 4 Follow the instructions on the screen IEEE 1394 Device Problems A CAUTION Before you begin any of the procedures in this section follow the safety instructions that shipped with your computer K NOTE Your computer supports only IEEE 1394a standard Ensure that the cable for the I EEE 1394 device is properly inserted into the device and into the connector on the computer Ensure that the I EEE 1394 device is enabled in system setup For more information on using the system setup program see the Dell Technology Guide on your computer or at support dell co
44. he computer assembly upside down with the front edge toward you and tighten the three captive screws One near the front of the right side edge of the laptop One in the middle of the left side edge of the laptop One near the upper left corner marked with an S 6 Turn the computer topside up 7 Place the thermal plate into position then replace the four M2 5 x 5 mm screws to secure it 8 Connect the contactless smartcard cable the touchpad cable the speaker cable the wireless switch cable and the fingerprint reader cable optional to the system board 9 Turn the computer over and replace the ten M2 5 x 5 5 mm screws and the one M2 5 x 8 mm screw on the bottom of the computer to secure the palm rest 10 Replace the discrete graphics heat sink see Replacing the Discrete Graphics Heat Sink 11 Replace the processor heat sink see Replacing the Processor Heat Sink 12 Replace the fan see Replacing the Fan 13 Replace the optical drive see Replacing the Modular Drive 14 Turn the computer topside up and replace the keyboard see Replacing the Keyboard 15 Replace the display assembly see Display Assembly 16 Replace the hinge covers see Replacing the Hinge Covers 17 Replace the bottom of the base assembly see Replacing the Bottom of the Base Assembly 18 Replace the optical drive see Replacing the Modular Drive 19 Replace the hard drive see Replacing the Hard Drive
45. horough check of devices in the computer For any problem encountered during a test a message appears with an error code and a description of the problem Write down the error code and problem description exactly as it appears and follow the instructions on the screen If you cannot resolve the problem contact Dell Support K NOTE When contacting Dell Support have your Service Tag ready The Service Tag for your computer is located at the top of each test screen The following tabs provide additional information for tests run from the Custom Test or Symptom Tree option Tab Results Displays the results of the test and any error conditions encountered Errors Displays error conditions encountered error codes and the problem description Help Describes the test and any requirements for running the test Configuration Displays the hardware configuration for the selected device The Dell Diagnostics obtains configuration information for all devices from System Setup memory and various internal tests and displays the information in the device list in the left pane of the screen NOTE The device list may not display the names of all components installed on your computer or all devices attached to your computer Parameters Allows you to customize the test if applicable by changing the test settings Error Messages A CAUTI ON Before you begin any of the procedures in this section follow the safety instructions th
46. ing on Your Computer Back to Contents Page Back to Contents Page Heat Sinks Dell Precision Service Manual Removing the Processor Heat Sink Removing the Discrete Graphics Heat Sink Replacing the Discrete Graphics Heat Sink Replacing the Processor Heat Sink CAUTI ON Before working inside your computer read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage on www dell com at www dell com regulatory_compliance The Dell Precision M4400 contains two heat sinks They are referred to as the processor heat sink and the discrete graphics heat sink Removing the Processor Heat Sink To remove the processor heat sink complete the following steps 1 Follow the instructions in Before Working on Your Computer 2 Close the display and turn the computer over 3 Remove the bottom of the base assembly see Removing the Bottom of the Base Assembly 4 Remove the fan see Removing the Fan 5 Loosen in sequential order the four captive screws that secure the processor heat sink to the system board 6 Carefully lift the screw end of the assembly up at an angle then ease the vent end of the assembly out of the computer vent end of assembly processor heat sink captive screw 4 4 screw end of assembly Removing the Discrete Graphics Heat Sink Before removing the discrete graphics he
47. it to the display panel 3 Replace the display assembly see Replacing the Display Assembly Removing the Display Panel The Dell Precision M4400 laptop includes either a CCFL display panel or an LED display panel Use the procedure applicable to the configuration of the laptop you are disassembling Removing a CCFL Display Panel A CAUTION Before working inside your computer read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage on www dell com at www dell com regulatory_compliance 1 Follow the instructions in Before Working on Your Computer 2 Remove the display assembly see Removing the Display Assembly 3 Remove the display bezel see Removing the Display Bezel 4 Disconnect the inverter backlight cable from the inverter 5 Remove the four M2 5 x 5 mm screws from the display panel M2 5 x 5 mm screw 4 display panel display cover 4 inverter backlight cable 6 Lift the display panel out of the display cover and lay the display panel flat on your workspace Use extreme care when handling the display near the hinges and cables on the display cover to prevent damage to the display 7 Disconnect the display cable by first squeezing the release tabs together then separating the cable from of the connector i sack of apay pera display panel cable connector 8 Remove the four M2 x 3 mm screws f
48. llow the procedures in Before Working on Your Computer 2 Close the display and turn the computer over 3 Remove the bottom of the base assembly see Removing the Bottom of the Base Assembly 4 Remove the left hinge cover see Removing the Hinge Covers 5 Disconnect the blue antenna cable from the WPAN UWB card 6 Remove the M2 x 3 mm screw from the WPAN UWB card The card will pop up to a 30 degree angle to the system board i uranu card ejom EO 7 Slide the WPAN UWB card out of its connector Replacing a WPAN UWB Card NOTICE To avoid damage to the WPAN UWB card ensure the cables are not under the card when you replace the card NOTICE The Mini Card slot has a WPAN UWB FCM label inside the slot Do not install a WPAN WPAN UWB card in any other location 1 Slide the WPAN UWEB card into the connector at a 30 degree angle to the system board 2 Press the card down onto the alignment post and hold in position 3 Install the M2 x 3 mm screw to secure the WPAN UWB card 4 Connect the blue antenna cable to the WPAN UWB card 5 Install the left hinge cover see Replacing the Hinge Covers 6 Install the bottom of the base assembly see Removing the Bottom of the Base Assembly 7 Follow the procedure After Working on Your Computer Back to Contents Page Back to Contents Page WWAN Card Dell Precision Service Manual Removing a WWAN Card Replacing a WWAN Card
49. ly see Removing the Palm Rest Assembly 15 Remove the card cage see Removing the Express Card Cage 16 Remove three M2 5 x 5 mm screws labeled with white arrows from the system board 17 Remove the system board see Removing the System Board Assembly Do not remove the wireless card memory or processor from the system board 18 Pull out on the top left corner of the base assembly to release the DC power USB and display connectors 19 Remove the DC power cable assembly from the base assembly 1 DC power connector 2 DC cable Replacing the DC Power Cable CAUTI ON Before working inside your computer read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage on www dell com at www dell com regulatory_compliance 1 Position the DC power connector in the base assembly aligning the guides on the connector sides with the base 2 Route the DC power cable through the base assembly 3 Replace the system board see Replacing the System Board Assembly 4 Replace the card cage see Replacing the Express Card Cage 5 Replace the palm rest see Replacing the Palm Rest Assembly 6 Replace the speaker grill and fingerprint reader cover see Replacing the Right Speaker Grill and Fingerprint Reader 7 Replace the discrete graphics heat sink see Replacing the Discrete Graphics Heat Sink
50. m Ensure that the I EEE 1394 device is recognized by Windows Windows XP 1 Click Start and click Control Panel 2 Under Pick a Category click Performance and Maintenance gt System gt System Properties Hardware gt Device Manager Windows Vista 1 Click Start Control Panel Hardware and Sound 2 Click Device Manager If your IEEE 1394 device is listed Windows recognizes the device If you have problems with a Dell I EEE 1394 device Contact Dell Support If you have problems with an I EEE 1394 device not provided by Dell Contact the IEEE 1394 device manufacturer Lockups and Software Problems A CAUTION Before you begin any of the procedures in this section follow the safety instructions that shipped with your computer The computer does not start up Check the diagnostic lights See Power Problems Ensure that the power cable is firmly connected to the computer and to the electrical outlet The computer stops responding NOTICE You may lose data if you are unable to perform an operating system shutdown Turn the computer off If you are unable to get a response by pressing a key on your keyboard or moving your mouse press and hold the power button for at least 8 to 10 seconds until the computer turns off and then restart your computer A program stops responding End the program Press lt Ctrl gt lt Shift gt lt Esc gt simultaneously to access the Task Manager Cli
51. mputer has only one memory module install the memory module in the socket labeled DIMM A NOTICE If you remove your original memory modules from the computer during a memory upgrade keep them separate from any new modules that you may have even if you purchased the new modules from Dell If possible do not pair an original memory module with a new memory module Otherwise your computer may not function at optimal performance DE 00 NOTE Memory modules purchased from Dell are covered under your computer warranty Removing a Memory Module Your system supports the following memory configurations Size i a Windows Vista Your computer has two user accessible SODIMM sockets referred to as DIMM A and DIMM B The socket closest to the system board DIMM A always contains a memory module The DIMM B socket may contain an additional module for improved system memory performance If the module in the DIMM A socket must be replaced and DIMM B is installed DIMM B must be removed first x 1 Follow the procedures in Before Working on Your Computer 2 Lay the computer upside down onto a clean flat surface 3 Remove the bottom of the base assembly see Removing the Bottom of the Base Assembly DIMM B The DIMM B socket may or may not be populated with a memory module depending on the configuration of your system When viewing the memory compartment from the underside of the computer the DIMM B socket is uppe
52. nal safety best practices information see the Regulatory Compliance Homepage on www dell com at www dell com regulatory_compliance NOTICE Position all display assembly cables toward the back away from the base assembly before installing the display assembly 1 Follow the instructions in Before Working on Your Computer 2 Close the display and turn the computer over 3 Remove the bottom of the base assembly see Removing the Bottom of the Base Assembly 4 Remove the hinge covers see Removing the Hinge Covers 5 Disconnect the display cable and the wireless antenna cables 6 Remove the display cable and the wireless antenna cables WLAN WWAN and WPAN from their routing channels Position all cables to the rear and away from the laptop display cable WPAN antenna cable WLAN antenna cable WWAN antenna cable 7 Remove the two M2 5 x 5 mm screws from the hinges 8 Turn the computer topside up 9 Open the display to 90 degrees and lift the display assembly off the base assembly 1 l display assembly 2 base assembly Replacing the Display Assembly A CAUTI ON Before working inside your computer read the safety information that shipped with your computer For additional safety best 10 IL practices information see the Regulatory Compliance Homepage on www dell com at www dell com regulatory_compliance Align the display hinges with the holes in the base of the compu
53. nto place 2 Replace the M2 5 x 5 mm captive screw 3 Follow the procedure After Working on Your Computer Removing the Base Assembly 1 Follow the procedures in Before Working on Your Computer 2 Remove the battery see Removing the Battery 3 Remove the hard drive see Removing the Hard Drive 4 Remove the modular drive see Removing the Modular Drive 5 Remove the bottom of the base assembly see Removing the Bottom of the Base Assembly 6 Remove the modem see Removing the Modem 7 Remove the display assembly see Removing the Display Assembly 8 Remove the keyboard see Removing the Keyboard 9 Remove the card in the WWAN FCM slot if present see Removing a WWAN Card 10 Remove the card in the WLAN WiMax slot if present see Removing a WLAN Card 11 Remove the card in the WPAN UWB FCM slot if present see Removing a WPAN UWB Card 12 Remove the memory modules see Removing a Memory Module 13 Remove the fan see Removing the Fan 14 Remove the processor heat sink see Removing the Processor Heat Sink NOTICE In this procedure do not detach the processor from the system board 15 Remove the discrete graphics heat sink see Removing the Discrete Graphics Heat Sink 16 Remove the coin cell battery see Removing the Coin Cell Battery 17 Disconnect the DC power cable from the system board The DC power connector is the seven wire connector lo
54. odular drive see Replacing the Modular Drive 23 Replace the hard drive see Replacing the Hard Drive 24 Replace the battery see Replacing the Battery 25 Follow the procedure After Working on Your Computer Back to Contents Page Back to Contents Page Before Working on Your Computer Dell Precision Service Manual Recommended Tools What You Need to Know for Your Safety Removing the Battery Replacing the Battery After Working on Your Computer This document provides procedures for removing and installing the components in your computer Unless otherwise noted each procedure assumes that You have performed the steps in Before Working on Your Computer You have read the safety information that shipped with your computer 1 When replacing a component you have already removed the original if installed K NOTE The color of your system and certain system components may appear differently than shown in this document Recommended Tools The procedures in this document may require the following tools 1 Small flat blade screwdriver Phillips 0 screwdriver 1 Small plastic scribe Flash BIOS update see the Dell Support website at support dell com What You Need to Know for Your Safety Use the following safety guidelines to help protect your computer from potential damage and to help ensure your own personal safety A CAUTI ON Before working inside your computer re
55. of the base assembly see Removing the Bottom of the Base Assembly 6 Follow the procedure After Working on Your Computer Back to Contents Page Back to Contents Page Hard Drive Dell Precision Service Manual Removing the Hard Drive Replacing the Hard Drive K NOTE Dell does not guarantee compatibility or provide support for hard drives obtained from sources other than Dell Removing the Hard Drive CAUTI ON Before working inside your computer read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage on www dell com at www dell com regulatory_compliance A CAUTION Do not touch the metal housing of the hard drive if you remove the hard drive from the computer while the drive is hot NOTICE To prevent data loss turn off your computer before removing the hard drive Do not remove the hard drive while the computer is on or in Sleep state K NOTE Hard drives are extremely fragile Exercise care when handling the hard drive To remove the hard drive in the hard drive bay 1 Follow the procedures in Before Working on Your Computer 2 Place the computer upside down on a clean flat surface NOTICE When the hard drive is not in the computer store it in protective anti static packaging 6 3 Remove the four M3 x 3 mm screws securing the hard drive These screws are marked by a symbol on the bottom o
56. omepage on www dell com at www dell com regulatory_compliance NOTICE If you are installing a new fingerprint reader speaker grill assembly remove the backing paper from the bottom of the cable Hard drives are extremely fragile Exercise care when handling the hard drive 1 Connect the fingerprint reader cable Press along the cable to seal the cable into the palm rest 2 Snap the speaker fingerprint reader grill into place 3 Turn the computer upside down and tighten the two M2 5 x 5 mm captive screws 4 Replace the bottom of the base assembly see Replacing the Bottom of the Base Assembly 5 Replace the keyboard see Replacing the Keyboard 6 Replace the LED cover see Replacing the LED Cover 7 Replace the modular drive see Replacing the Modular Drive 8 Replace the hard drive see Replacing the Hard Drive wo Follow the procedure After Working on Your Computer Back to Contents Page Back to Contents Page System Board Assembly Dell Precision Service Manual Removing the System Board Assembly Replacing the System Board Assembly The system board s BIOS chip contains the Service Tag which is also visible on a barcode label on the bottom of the computer The replacement kit for the system board includes media that provides a utility for transferring the Service Tag to the replacement system board Removing the System Board Assembly A CAUTION Before working inside your comp
57. ompleted close the test window to return to the Dell Diagnostics Main Menu 7 Close the Main Menu window to exit the Dell Diagnostics and restart the computer NOTE If you see a message stating that no diagnostics utility partition has been found run the Dell Diagnostics from your Drivers and Utilities media see Starting the Dell Diagnostics From the Drivers and Utilities Media Starting the Dell Diagnostics From the Drivers and Utilities Media Before running the Dell Diagnostics enter system setup to review your computer s configuration information and ensure that the device you want to test is displayed in system setup and is active For more information on using the system setup program see the Dell Technology Guide on your computer or at support dell com 1 Insert the Drivers and Utilities media into the optical drive 2 Restart your computer 3 When the DELL logo appears press lt F12 gt immediately NOTE Keyboard failure may result when a key is held down for extended periods of time To avoid possible keyboard failure press and release lt F12 gt in even intervals to open the Boot Device Menu If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop then shut down your computer and try again 4 When the boot device list appears use the up or down arrow keys to highlight CD DVD CD RW Drive then press lt Enter gt NOTE Using the one time bo
58. ory installation guidelines see Replacing a Memory Module 1 Ensure that the memory you are using is supported by your computer For more information about the type of memory supported by your computer see the Setup and Quick Reference Guide for your computer at support dell com 1 Run the Dell Diagnostics see Dell Diagnostics Power Problems A CAUTI ON Before you begin any of the procedures in this section follow the safety instructions that shipped with your computer If the power light is green and the computer is not responding See Diagnostic Lights If the power light is off The computer is either turned off or is not receiving power Reseat the power cable in the power connector on the back of the computer and the electrical outlet Bypass power strips power extension cables and other power protection devices to verify that the computer turns on properly Ensure that any power strips being used are plugged into an electrical outlet and are turned on Ensure that the electrical outlet is working by testing it with another device such as a lamp Eliminate interference Some possible causes of interference are 1 Power keyboard and mouse extension cables Too many devices connected to the same power strip Multiple power strips connected to the same electrical outlet Sound and Speaker Problems A CAUTI ON Before you begin any of the procedures in this section follow the safety instructions that shipped with
59. ot menu changes the boot sequence for the current boot only Upon restart the computer boots according to the boot sequence specified in system setup 5 Press any key to confirm that you want to start from the CD DVD If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop then shut down your computer and try again 6 Type 1 to Run the 32 Bit Dell Diagnostics 7 At the Dell Diagnostics Menu type 1 to select Dell 32 bit Diagnostics for Resource CD graphical user interface 8 Press lt Tab gt to select Test System and then press lt Enter gt NOTE It is recommended that you select Test System to run a complete test on your computer Selecting Test Memory initiates the extended memory test which can take up to thirty minutes or more to complete When the test completes record the test results and then press any key to return to the previous menu 9 At the Dell Diagnostics Main Menu left click with the mouse or press lt Tab gt and then lt Enter gt to select the test you want to run see Dell Diagnostics Main Menu K NOTE Write down any error codes and problem descriptions exactly as they appear and follow the instructions on the screen 10 After all tests have completed close the test window to return to the Dell Diagnostics Main Menu 11 Close the Main Menu window to exit the Dell Diagnostics and restart the computer 12 Remove the Drivers and Utilitie
60. quires extreme care to avoid damage to the bezel NOTICE To release the snaps on the left and right sides of the bezel push the bezel sides away or out from the LCD while lifting up To release the snaps along the top and bottom of the bezel pull the bezel top or bottom toward or in to the LCD while lifting up 3 Follow the NOTICEs above to carefully release all bezel snaps Special attention is required for the corners especially for the bezels used with LED LCD panels 4 Once all snaps are released lift the bezel from the display assembly 1 left side of display bezel top of display bezel 3 latch hook on display panel right side of display bezel 5 bottom of display bezel 6 display panel Replacing the Display Bezel A CAUTI ON Before working inside your computer read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage on www dell com at www dell com regulatory_compliance 1 Align the latch hook on the display panel with the small rectangular opening on the display bezel NOTICE To engage the snaps on the left and right sides of the bezel pull the bezel sides toward or in to the LCD while pushing down To engage the snaps along the top and bottom of the bezel push the bezel top or bottom away or out from the LCD while pushing down 2 Starting at any corner use your fingers to gently snap the bezel into place to secure
61. r computer You can install the module in either the WWAN or WPAN Mini Card slot K NOTE This card is only compatible with the Windows Vista operating system If you ordered an FCM with your computer the card is already installed Removing an FCM 1 Follow the procedures in Before Working on Your Computer 2 Remove the bottom of the base assembly see Removing the Bottom of the Base Assembly 3 If removing a module from the WPAN Mini Card slot remove the left hinge cover see Removing the Hinge Covers 4 Remove the M2 x 3 mm screw from the FCM The module pops up to a 30 degree angle to the system board 5 Slide the FCM out of its connector WPAN UWB FCM card 2 Replacing an FCM NOTICE The connectors are keyed to ensure correct insertion If you feel resistance check the connectors on the module and on the system board and realign the module NOTICE To avoid damage to the FCM ensure the cables are not under the module when you install it NOTICE The Mini Card slot has WPAN UWB FCM silk screened inside the slot Do not install an FCM in any other Mini Card slot 1 Slide the FCM into the connector at a 30 degree angle to the system board 2 Press the module down onto the alignment post and hold in position 3 Replace the screw to secure the FCM to the base assembly 4 Replace the left hinge cover see Replacing the Hinge Covers if necessary 5 Replace the bottom
62. r of removal 1 Insert the bottom edge of the system board into the base of the computer ensuring the system board is under the metal latch mechanism 2 Place the top left corner of the system board into the base then connect the top right of the system board to the I O board connector 3 Position the system board into the base ensure that the DC USB and serial connectors fit into the base assembly 4 Replace the five M2 5 x 4 mm screws to secure the system board 5 Connect the I O board cable to the system board 6 Replace the PC card cage by gently pushing the inward end of the cage down over its mounting bracket 7 Replace the two M2 x 3 mm screws securing the PC card cage 8 Replace the Express card cage see Replacing the Express Card Cage 9 Connect the Express card cable to the system board 10 Replace the SD card reader assembly see Replacing the SD Card Reader 11 Connect the SD card cable to the system board 12 Replace the palm rest assembly see Replacing the Palm Rest Assembly 13 Replace the keyboard see Replacing the Keyboard 14 Replace the LED cover see Replacing the LED Cover 15 Replace the display assembly see Display Assembly 16 Replace the hinge covers see Replacing the Hinge Covers 17 Replace the modem see Replacing the Modem 18 Connect the DC power cable to the system board 19 Connect the coin cell battery cable to the system board see Replacing
63. rce A processor module that is not properly seated can result in an intermittent connection or permanent damage to the microprocessor and ZIF socket oO o K NOTE If a new processor is installed you will receive a new heat sink which will include a thermal pad or you will receive a new thermal pad along with a tech sheet to illustrate proper installation 1 Align the pin 1 corner of the processor module with the pin 1 corner of the ZIF socket then insert the processor module K NOTE The pin 1 corner of the processor module has a triangle that aligns with the triangle on the pin 1 corner of the ZIF socket When the processor module is properly seated all four corners are aligned at the same height If one or more corners of the module are higher than the others the module is not seated properly There should be no resistance when inserting the processor module into the ZIF socket NOTICE To avoid damage to the processor hold the screwdriver so that it is perpendicular to the processor when turning the cam screw 2 Tighten the ZIF socket by turning the cam screw clockwise about 1 3 turn until it stops to secure the processor module to the system board 3 Replace the processor heat sink see Replacing the Discrete Graphics Heat Sink 4 Replace the fan see Replacing the Fan 5 Replace the bottom of the base assembly see Removing the Bottom of the Base Assembly 6 Follow the procedure After Work
64. re you connect the external devices cards cables and so on before turning on your computer NOTE To avoid damage to the computer use only the battery designed for this particular Dell computer Do not use batteries designed for other Dell computers 1 Replace the battery Slide the battery into the battery bay until it clicks into place 2 Connect any external devices such as a port replicator battery slice or cool slice and replace any cards such as an ExpressCard 3 Connect any telephone or network cables to your computer 4 Connect your computer and all attached devices to their electrical outlets 5 Turn on your computer Back to Contents Page Back to Contents Page Flashing the BIOS Dell Precision Service Manual Flashing the BIOS From a CD Flashing the BIOS From the Hard Drive If a BIOS update program CD is provided with a new system board flash the BIOS from the CD If you do not have a BIOS update program CD flash the BIOS from the hard drive Flashing the BIOS From a CD NOTICE Plug the DC adapter into a known good power source to prevent a loss of power Failure to do so may cause system damage 1 Ensure that the DC adapter is plugged in and that the main battery is installed properly 2 Press lt F12 gt before inserting the BIOS update program CD so that you can set up the computer to boot from a CD for one time only Otherwise you must enter the system setup program to change th
65. rmost and DIMM A is closest to the system board Removing the DI MM B Module NOTICE To prevent damage to the memory module connector do not use tools to spread the memory module retaining clips 1 To remove the DIMM B module spread away the retaining clips from the side edges of the memory module and lift the free edge of the module so that it sits at about a 30 degree angle to the system board DIMM B module 4 DIMM A module 2 Grasp the module at the side edges and pull it straight away from the connector Place the module into anti static packaging such as an anti static bag DIMM A NOTICE To prevent damage to the memory module connector do not use tools to spread the memory module retaining clips 1 To remove the DIMM A module spread away the retaining clips from the side edges of the memory module and lift the free edge of the module so that it sits at about a 30 degree angle to the system board 2 Grasp the module at the side edges and pull it straight away from the connector Place the module into anti static packaging such as an anti static bag Replacing a Memory Module DIMM A The DIMM A socket is the one closest to the system board If a memory module is installed in the DIMM B socket it must be removed before a memory module in the DIMM A socket can be replaced 1 Ground yourself by touching a bare metal part in the computer chassis 2 Remove the memory module from its anti static packaging
66. rom both the right and the left display panel brackets Removing an LED Display Panel CAUTI ON Before working inside your computer read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage on www dell com at www dell com regulatory_ compliance 1 Follow the instructions in Before Working on Your Computer 2 Remove the display assembly see Removing the Display Assembly 3 Remove the display bezel see Removing the Display Bezel 4 Remove the four M2 5 x 5 mm screws that anchor the display panel M2 5 x 5 mm screw 4 display panel 5 Lift the display panel out of the display cover and lay the display panel flat on your workspace Use extreme care when handling the display near the hinges and cables on the display cover to prevent damage to the display 6 Disconnect the display cable using the pull tab ON i sack of apay pere display panel cable connector 7 Remove the two M2 x 3 mm screws from both the right and left display panel brackets then remove the brackets Replacing the Display Panel The Dell Precision M4400 laptop includes either a CCFL display panel or an LED display panel Use the procedure applicable to the configuration of the laptop you are assembling Replacing a CCFL Display Panel CAUTI ON Before working inside your computer read the safety information that shipped with your comput
67. s media from the optical drive Dell Diagnostics Main Menu After the Dell Diagnostics loads the following menu appears Test Memory Run the stand alone memory test Test System Run system diagnostics exit Exit the diagnostics Press lt Tab gt to select the test you want to run and then press lt Enter gt NOTE It is recommended that you select Test System to run a complete test on your computer Selecting Test Memory initiates the extended memory test which can take up to thirty minutes or more to complete When the test completes record the test results and then press any key to return to this menu After Test System is selected the following menu appears Option Express Test Performs a quick test of devices in the system This typically can take 10 to 20 minutes NOTE The Express Test requires no interaction on your part Run Express Test first to increase the possibility of tracing a problem quickly Extended Test Performs a thorough check of devices in the system This typically can take 1 hour or more NOTE The Extended Test periodically requires your input to answer specific questions Custom Test Use to test a specific device or customize the tests to be run Symptom Tree This option allows you to select tests based on a symptom of the problem you are having This option lists the most common symptoms K NOTE It is recommended that you select Extended Test to perform a more t
68. s not listed perform a full scan with your antivirus software to check for and remove viruses Viruses can sometimes prevent Windows from recognizing the drive Test the drive Insert another disc to eliminate the possibility that the original drive is defective Insert a bootable floppy disk and restart the computer Clean the drive or disk For information on cleaning your computer see the Dell Technology Guide on your computer or at support dell com Check the cable connections Run the Hardware Troubleshooter See Hardware Troubleshooter Run the Dell Diagnostics See Dell Diagnostics Optical drive problems K NOTE High speed optical drive vibration is normal and may cause noise which does not indicate a defect in the drive or the media K NOTE Because of different regions worldwide and different disc formats not all DVD titles work in all DVD drives Adjust the Windows volume control Click the speaker icon in the lower right corner of your screen Ensure that the volume is turned up by clicking the slidebar and dragging it up Ensure that the sound is not muted by clicking any boxes that are checked Check the speakers and subwoofer See Sound and Speaker Problems Problems writing to an optical drive Close other programs The optical drive must receive a steady stream of data during the writing process If the stream is interrupted an error occurs Try closin
69. s own June 2008 Rev A00 Back to Contents Page Back to Contents Page Troubleshooting Dell Precision Service Manual Troubleshooting Tools Solving Problems Dell Technical Update Service Troubleshooting Tools Diagnostic Lights A CAUTI ON Before you begin any of the procedures in this section follow the safety instructions that shipped with your computer Your computer has three keyboard status lights located above the keyboard During normal operation the keyboard status lights display the current status on or off of the Num Lock Caps Lock and Scroll Lock features If the computer starts without error the lights flash and then turn off If the computer malfunctions however you can use the status of the lights to help identify the problem NOTE After the computer completes POST the Num Lock light may remain on depending on your BIOS settings For more information on using the system setup program see the Dell Technology Guide on your computer or at support dell com Diagnostic Light Codes During POST To troubleshoot a problem with your computer read the sequence of the keyboard status lights in order from left to right Num Lock Caps Lock and then Scroll Lock If the computer malfunctions the individual lights display a status of either On o Off or Flashing Problem Description Suggested Resolution No memory modules are If two or more memory modules are installed remove the modules
70. shooting information Ensure that the program is compatible with the operating system installed on your computer Ensure that your computer meets the minimum hardware requirements needed to run the software See the software documentation for information Ensure that the program is installed and configured properly Verify that the device drivers do not conflict with the program If necessary uninstall and then reinstall the program Back up your files immediately Use a virus scanning program to check the hard drive floppy disks CDs or DVDs Save and close any open files or programs and shut down your computer through the Start menu Memory Problems A CAUTION Before you begin any of the procedures in this section follow the safety instructions that shipped with your computer If you receive an insufficient memory message Save and close any open files and exit any open programs you are not using to see if that resolves the problem See the software documentation for minimum memory requirements If necessary install additional memory see Replacing a Memory Module Reseat the memory modules see Memory to ensure that your computer is successfully communicating with the memory Run the Dell Diagnostics see Dell Diagnostics If you experience other memory problems 1 Reseat the memory modules see Memory to ensure that your computer is successfully communicating with the memory Ensure that you are following the mem
71. st on the I O board 1 Install the I O board into the base assembly by first placing the outside right edge of the card under the wireless switch actuators then lowering the left edge of the board onto the locator pins 2 Replace the two M2 x 3 mm screws to secure the I O board to the base assembly 3 Slide the wireless switch on and off to ensure that it functions without any obstruction 4 Replace the system board see Replacing the System Board Assembly 5 Follow the procedure After Working on Your Computer Back to Contents Page Back to Contents Page Display Assembly Dell Precision Service Manual Replacing the Camera and Microphone Assembly Removing the Latch Hook Replacing the Latch Hook Removing the Display Bracket Removing the Display Assembly Replacing the Display Assembly Removing the Display Bezel Replacing the Display Bezel Removing the Display Panel Replacing the Display Bracket Replacing the Display Panel Display Inverter Remove the Display Cover Replace the Display Cover Removing the Camera and Microphone Assembly Removing the Display Assembly A CAUTION Before working inside your computer read the safety information that shipped with your computer For additio
72. t www dell com regulatory_compliance 1 Slide the cable connector of the camera microphone cable into the connector on the camera microphone assembly 2 Close the lever on the connector on the camera microphone assembly 3 Angle in and align the camera microphone assembly with the notch on the display cover 4 Tighten the M2 x 3 mm screw that secures the camera microphone assembly to the display cover 5 Replace the display bezel see Replacing the Display Bezel 6 Replace the display assembly see Replacing the Display Assembly Removing the Latch Hook CAUTI ON Before working inside your computer read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage on www dell com at www dell com regulatory_compliance 1 Follow the instructions in Before Working on Your Computer 2 Remove the display assembly see Removing the Display Assembly 3 Remove the display bezel see Removing the Display Bezel 4 Remove the M2 5 x 5 mm screw 5 Remove the latch hook from the display cover alasmay eve O 6 Replacing the Display Assembly Replacing the Latch Hook CAUTI ON Before working inside your computer read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage on www dell com at www dell com regulatory_compliance
73. t the Express card cable to the system board 4 Replace the palm rest assembly Replacing the Palm Rest Assembly 5 Replace the keyboard see Replacing the Keyboard 6 Replace the display assembly see Replacing the Display Assembly 7 Replace the bottom of the base assembly see Replacing the Bottom of the Base Assembly 8 Replace the modular drive see Replacing the Modular Drive 9 Replace the hard drive see Replacing the Hard Drive 10 Follow the procedure After Working on Your Computer Back to Contents Page Back to Contents Page Coin Cell Battery Dell Precision Service Manual Removing the Coin Cell Battery Replacing the Coin Cell Battery Removing the Coin Cell Battery A CAUTION Before you begin any of the procedures in this section follow the safety instructions that shipped with your computer NOTICE Disconnecting the coin cell battery from the system board with no other power source causes the BIOS to reset to the default configuration and sets the realtime clock to the build date System configuration changes made in the BIOS by the user must be re entered and the system clock must be set 1 Follow the procedures in Before Working on Your Computer 2 Remove the bottom of the base assembly see Removing the Bottom of the Base Assembly 3 Pry up the coin cell battery to release the double sided adhesive tape on the bottom 4 Lift the coin cell
74. tenna cable to the connector labeled aux black triangle 5 Replace the bottom of the base assembly see Removing the Bottom of the Base Assembly 6 Follow the procedure After Working on Your Computer Back to Contents Page
75. ter and lower the display into place Replace the two M2 5 x 5 mm screws on the hinges Close the display and turn the computer over Route the display cable and antenna WLAN WWAN and WPAN cables Ensure that they are retained in the routing channels by the tabs provided Connect the WWAN antenna cables to the WWAN card Place any unused antenna cables in the base assembly cable holders next to the card slot Connect the WPAN antenna cable to the WPAN card Place any unused antenna cables in the base assembly cable holders next to the card slot Connect the WLAN antenna cables to the WPAN card Place any unused antenna cables in the base assembly cable holders next to the card slot Connect the display cable to the display cable connector on the system board Replace the hinge covers see Replacing the Hinge Covers Replace the bottom of the base assembly see Replacing the Bottom of the Base Assembly Replace the battery see Replacing the Battery Removing the Display Bezel 1 2 CAUTI ON Before working inside your computer read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage on www dell com at www dell com regulatory_ compliance Follow the instructions in Before Working on Your Computer Remove the display assembly see Removing the Display Assembly NOTICE Removal of the bezel from the display back cover re
76. the Coin Cell Battery 20 Replace the discrete graphics heat sink see Replacing the Discrete Graphics Heat Sink 21 Replace the processor see Replacing the Processor Module 22 Replace the processor heat sink see Replacing the Processor Heat Sink 23 Replace the fan see Replacing the Fan 24 Replace the memory modules see Replacing a Memory Module 25 Replace the WPAN UWB FCM card if one was installed see Replacing a WPAN UWB Card 26 Replace the WLAN WiMax card if one was installed see Replacing a WLAN Card 27 Replace the WWAN FCM card if one was installed see Replacing a WWAN Card 28 Replace the bottom of the base assembly see Replacing the Bottom of the Base Assembly 29 Replace the modular drive see Removing the Modular Drive 30 Replace the hard drive see Removing the Hard Drive NOTICE Before turning on the computer replace all screws and ensure that no stray screws remain inside the computer Failure to do so may result in damage to the computer 31 Follow the procedure After Working on Your Computer 32 Turn on the computer K NOTE If you use a BIOS update program CD to flash the BIOS press lt F12 gt before inserting the CD in order to set the computer to boot from the CD for one time only Otherwise you must enter the system setup program to change the default boot order 33 Update the BIOS see Flashing the BIOS for more information 34
77. the Dell Technical Update service go to support dell com technicalupdate Back to Contents Page Back to Contents Page WLAN Card Dell Precision Service Manual Removing a WLAN Card Replacing a WLAN Card A CAUTI ON Before you begin any of the procedures in this section follow the safety instructions that shipped with your computer Your computer supports a Wireless Local Area Network WLAN card If you ordered a WLAN card with your computer the card is already installed Removing a WLAN Card 1 Follow the procedures in Before Working on Your Computer 2 Close the display and turn the computer over 3 Remove the bottom of the base assembly see Removing the Bottom of the Base Assembly 4 Disconnect the antenna cables from the WLAN card 5 Remove the M2 x 3 mm screw securing the WLAN card The card will pop up to a 30 degree angle to the system board M2 x 3 mm screw 2 WLAN card Replacing a WLAN Card NOTICE The connectors are keyed to ensure correct insertion If you feel resistance check the connectors on the card and on the system board and realign the card NOTICE To avoid damage to the WLAN card ensure the cables are not under the card when you place the card NOTE The card slot will be marked by a WLAN label Do not install the WLAN card into any other card slot DO Slide the WLAN card into the connector at a 30 degree angle to the system board
78. tions that shipped with your computer 1 Follow the procedures in Before Working on Your Computer 2 Remove the LED cover see Removing the LED Cover 3 Remove the two M2 x 3 mm screws along the top of the keyboard NOTICE The key caps on the keyboard are fragile easily dislodged and time consuming to replace Exercise care when removing and handling the keyboard 4 Using the pull tab gently lift the top of the keyboard only then lift out at an angle to remove the keyboard from its connector keyboard blue pull tab M2 x 3 mm screw 2 P Replacing the Keyboard A CAUTI ON Before you begin any of the procedures in this section follow the safety instructions that shipped with your computer NOTICE The key caps on the keyboard are fragile easily dislodged and time consuming to replace Exercise care when removing and handling the keyboard 1 Holding the top of the keyboard slightly above the computer slide the bottom of the keyboard in at an angle and fit the tabs and keyboard connector along the bottom of the keyboard beneath the front inside edge of the palm rest K NOTE Pressing down on the ALT keys helps to seat the keyboard properly 2 Carefully press each side to snap the keyboard into place 3 Replace the two M2 x 3 mm screws at the top of the keyboard 1 keyboard connector 2 tabs 5 afi xa mmcrew ca _ 4 Replace the LED cover see Replacing the LED Cover
79. ulatory Compliance Homepage on www dell com at www dell com regulatory_compliance 1 Connect the two display inverter connectors to the display inverter 2 Replace the two M2 x 3 mm screws securing the display inverter 3 Replace the display bezel see Replacing the Display Bezel 4 Replace the display assembly see Replacing the Display Assembly Removing the Camera and Microphone Assembly CAUTI ON Before working inside your computer read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage on www dell com at www dell com regulatory_compliance 1 Follow the instructions in Before Working on Your Computer 2 Remove the display assembly see Removing the Display Assembly 3 Remove the display bezel see Removing the Display Bezel 4 Lift the small connector lever on the camera microphone cable 5 Loosen the M2 x 3 mm captive screw and carefully lift the camera microphone assembly up at an angle and disconnect the camera microphone cable 1 display cover 2 camera microphone assembly camera microphone cable M2 x 3 mm screw 1 Replacing the Camera and Microphone Assembly CAUTION Before working inside your computer read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage on www dell com a
80. uter read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage on www dell com at www dell com regulatory_compliance 1 Follow the instructions in Before Working on Your Computer 2 Close the display and turn the computer over 3 Remove the battery see Removing the Battery 4 Remove the hard drive see Removing the Hard Drive 5 Remove the modular drive see Removing the Modular Drive 6 Remove the bottom of the base assembly see Removing the Bottom of the Base Assembly 7 Remove the card in the WWAN FCM slot if present see Removing a WWAN Card 8 Remove the card in the WLAN WiMax slot if present see Removing a WLAN Card 9 Remove the hinge covers see Removing the Hinge Covers 10 Remove the card in the WPAN UWB FCM slot if present see Removing a WPAN UWB Card 11 Remove the memory modules see Removing a Memory Module 12 Remove the fan see Removing the Fan 13 Remove the processor heat sink see Removing the Processor Heat Sink 14 Remove the processor see Removing the Processor Module 15 Remove the discrete graphics heat sink see Removing the Discrete Graphics Heat Sink 16 Disconnect the coin cell battery from the system board see Removing the Coin Cell Battery 17 Disconnect the DC power cable from the system board 18 Remove the display assembly see
81. your computer No sound from speakers 74 NOTE The volume control in MP3 and other media players may override the Windows volume setting Always check to ensure that the volume on the media player s has not been turned down or off Adjust the Windows volume control Click or double click the speaker icon in the lower right corner of your screen Ensure that the volume is turned up and that the sound is not muted Disconnect headphones from the headphone connector Sound from the speakers is automatically disabled when headphones are connected to the computer s front panel headphone connector Eliminate possible interference Turn off nearby fans fluorescent lights or halogen lamps to check for interference Run the Hardware Troubleshooter See Hardware Troubleshooter No sound from headphones Check the headphone cable connection Ensure that the headphone cable is securely inserted into the headphone connector See the Setup and Quick Reference Guide for your computer at support dell com Adjust the Windows volume control Click or double click the speaker icon in the lower right corner of your screen Ensure that the volume is turned up and that the sound is not muted Video and Display Problems A CAUTION Before you begin any of the procedures in this section follow the safety instructions that shipped with your computer NOTICE If your computer came with a PCI graphics card installed removal of the card is

Dell Laptop PP30L User's Manual

Contents

Download Pdf Manuals

Related Search

Related Contents